Contact Kia Corporate
Toll free phone number: 1 (800) 333-4542If you need to contact the Kia corporate office with your feedback, there is information listed below. The best way to reach a live person at Kia is by calling the customer service phone numberat 1-800-333-4542. Having billing issues? An alternative complaint line for Kia Finance customer service is 1-866-331-5632. We could not find a company email address for Kia.
You can use the Kia Motors consumer assistance center to provide feedback or inquiry to speak with a customer service representative. A form for customer service needs pertaining to Kia Financing can be found here. The company can also be found social media. So, if you do not get a response by phone or email you can connect with them on Twitter or on their Facebook page.
Kia makes popular car and SUV models such as the Optima, Sportage, and Sorrento. There have been thousands of consumer reviews filed about various problems with these cars. The most common issues are releated to mechanical failures, deceptice sales practices, short-term leases, and about the warranty. Kia corporate keeps standard business hours of operation, even though they are based in Japan.
Kia originally was founded in 1944 as Kyungsung Precision Industry manufacturing bicycle parts. Over the years the name was changed to Kia Industries as the company worked on Honda-licensed motorcycles and cars, and then later changed to Kia Motors as the company joined the automobile industry full in 1986. Kia Motors America started expanding into the United States in 1992.
The company maintains their world headquarters in Seoul, South Korea while Kia Motors America uses the Kia Motors Manufacturing Georgia plant in West Point, Georgia that was a $1billion investment into the North American market.
Experienced poor service? File a complaint here!
Kia Contact Information
Report complaints to corporate and get satisfactionKia headquarters address
- P.O. Box 52410 Irvine, CA 92619-2410
Company website
1-800 phone number
1 (800) 333-4542Support email address
consumer@kia.comBetter Business Bureau rating
A-Customer service hours
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Top Kia Complaints
Browse more than 258 reviews submitted so far
Radio and Backup Camera quit working and now the battery is draining and dead everyday. Never had the problem with the battery until the radio and camera stopped working.. You pay that much for a car, you would think it would last longer.

I purchased a new 2016 Kia Soul.
It has 37,000 miles today. I have a check engine light intermittently comes on when the temperature drops. The car has been in various auto shops ascertaining why the light comes on and off. No mechanic can fix the problem. Basically, I have been told to either live with this problem or sell the car. It is only 4 years old. The internet is inundated with the same problem as mine. Nobody has an answer. I will never buy a Kia again.
I have to keep this piece of junk for 4 more years. I cannot afford another car. Kia should be ashamed of themselves.

Hi Team, We recently bought new Kia seltos on Oct 25th from hubli, Karnataka, Its been two months still we dint get our car number.
When we call Kia car showroom in hubli, they r denying to take up our calls including the higher authority of that showroom. I especially mention some of the names who called many times to pay amount before buying car but once we bought they left our hands which made us totally dissatisfaction.
Hope u know the importance of customer satisfaction in any of the field.
I specially mention some of the names called Naveen, Preethi and Vishal these three from hubli showroom does not took proper responsibility which is making us now to suffer. Kindly take action on them and request you to resolve our issue ASAP.

My 2015 Kia Sorento AWD was towed to Napleton River Oaks Kia in Calumet City, IL on 8/15/20 due to cutting off while driving. It sat there not being looked at for 1 month because they had over 20 engines to replace. They 1st misdiagnosed the problem to be a high pressure fuel pump. Then they found that the engine that was just replaced by International Kia on 12/2019 had internal failure. On November 5, 2020, I was told that my vehicle was ready for pick up. I went to pick up my vehicle and a trim piece was missing off my door, the car was dirty, the tpms light came on 2 blocks away and the differential was locked up. I took it right back. I was told at that time by the Service Writer, Jahari, that he didn't know if the differential was covered under Powertrain Warranty. He had to wait for the tech to come in the next day for him to check.. The next morning I called the General Manager, Ziggy, explaining the situation. He said that he would have the Service Manager call me with a resolution. Instead I received call from someone asking me how my service experience was . After I ran everything down to him, he said he was going to forget everything tI said and tried to sell me a car. I never received a call from the Service Manager. Around 2pm on the same day, Jahari called me and said they had to rebuild the differential and I had 1 tire that was the wrong size and they would need to replace it before the tech could test drive it after repairing the differential. I advised to put the spare on the ground and put the off size tire up in the spare position. Then after 1 hr, he called back and said i need 2 more tires due to them being at 3/32 & he text me an estimate for over $800. I ended up going to Discount Tire and buying 4 tires. I told and text Jahari to put the wrong size tire and the other tire that had 6/32 in the back of my truck. I was told ok. On November 18,2020 I was told that my vehicle would be ready for pickup by the end of the week. I never heard anything back. On November 25, 2020, i called to get an update on my vehicle and was told that the tech found an oil leak from the engine and they wanted me to come up there to see that it was leaking. I refused because it was a waste of my time to come to the dealer to look at oil on the ground. I was also told that someone from Kia was supposed to come to dealer to determine if the engine repairs were to be covered under warranty or if the dealer that replaced the engine in December 2019 would be responsible. I never heard anything back. I went up to dealer on 12/15/20 & noticed my vehicle was in the same spot it was in 3 weeks ago , when I had switched out my loaner. When I questioned the Service Writer about why my car was sitting in the same spot for 3 weeks, he said he was aware of how long it wassitting there and that the tech had been working on another vehicle. I also asked him about the Kia Rep and he didn't know what I was talking about. Jahari called me on 12/16/20 & said they couldn't find the oil leak. The tech added dye to engine and they wanted me to pick up the vehicle the next day, drive it for 1000 miles and then bring it back to be checked. On 12/17/20, something told me to call and confirm that the headlights i approved to be replaced on November 10, 2020 were done. Jahari said he didn't know. I asked him to find out and call me back before I got there. I never received a call back. I arrived 15 minutes later to the Service Writer walking to my vehicle. I had to ask him twice if my lights were working before I walked in front of my vehicle to see that they weren't. I told him I didn't have time to wait for something that should've been done a month ago. The Service Writer said nothing and just walked back into the building. Kia Corporate called me today and I advised of everything. She had no record of a Kia Rep coming out and said she would contact the dealer's District Manager. The Service Writer called me 1 hr later advising that my headlights were replaced and that I needed to drive the vehicle for 1000 miles and bring it back for the leak to be diagnosed. I was also told that the 2 tires that they were supposed to put in the rear of my vehicle were thrown out and they would credit me $50. I get to the dealer today around 3:30p, used my other key to check the headlights and they still weren't working. I went in the Service Dept and the Service Manager and Advisor were gone. I found the Sales Manager, Ryan and had him verify that the headlights didn't work. He went in the dealer and confirmed that I was charged for the headlights even though they weren't working. I feel like that I am getting the run around and my vehicle is still not being repaired after 4 months of being at the dealer. Please help!

i was over charged on my service and miss lead by the service advisor, i will never use the central ave toledo service again they are not very friendly and they are not helpful and honest its all about the money, i brought coupon and and walked out owing 40.00 more then i should have and they alighned the car and then told me i need 4 new tires?

well this would be my second complaint. On the 29 of November I sent you my complaint and I have yet to hear from you.
Poor service at my KIA dealership in winston Salem .
Reference R>O # 6363308/1
Bernard and Robin Ricca
310 Academy St
Rural Hall NC 27045
336 499 2036
Loyal customer since 2006
4 cars purchased since then.

I would give it a zero if I could but I can’t. Kia in Lancaster Pennsylvania has had my car for over a month. I dropped it off to them on October 22. I did get a one phone call that day saying they did not know what was wrong with the car but from there on out I never got a phone call unless They were returning my car. And they didn’t even always return my car. I finally was fed up and call them again on Monday, November 9. At that point they said they don’t know what’s wrong with the car and it’s not doing what I said it was doing so I picked up the car on Tuesday. Within 15 minutes of having the car it already did the problem that it went in for. And they also bent my hood by leaving a wrench type piece of tool between my car and the hood. So I took the car back on Wednesday the 11th. I spoke to the manager because I called her last Thursday and Friday (11/19 and 11/20) who insisted she was going to personally figure it out and call me on Saturday the 21st and she never called Saturday and she still has yet to call. Today is Tuesday, November 24. And it’s been almost 5 weeks that my car has been there.

KIA SOUL Problem 10/30/20
8/19/20
Picked up from service from dealer $178.00, new battery, oil change, air filter, inspection, rotate tires etc.
Milage 19069
9/2/20
Car over heated while taking youngest granddaughter to get her road time in for her driving test and took car to dealer, left car and used their loaner to get home. I returned it the next day. Sounded like the water pump was giving out as there was a sound of an impeller clanging, no water in the reservoir. No sign of water in the oil and temperature gage would not register. I was told that I would be responsible for an engine tear down fee of $2300 if the problem was not a manufacture defect and KIA required the dealership to tear down the engine.
Milage 19249
10/29/20
Received a call from Dealership stating that they found some stuff in bottom of radiator and hose, heads were warped so it must be something I did. Told KIA would not warrantee engine. Upsetting
10/30/20
I called the dealership and Rob Levett returned my call. Ask for price of new engine and was told it would be $7500 plus $4500 labor and cost of any related parts needed, a used engine would be $7509.89 installed but there would no longer be a drive warrantee on the Soul. Not happy as car is not worth the added cost to me as I still owe about $13000 on loan. Received a number for KIA Customer support (1-800-333-4542) and called to make a case for them to honor their warrantee, 10 year 100,000 miles. While talking to Rob and the customer service rep. I noted that the car was only driven 180 miles between service, nothing was added to it except gas, that either the head gasket failed or water pump or while in service they missed something in their inspection like fluid in the radiator or reservoir. Possible leak? I saw no evidence of leaks in my garage or driveway.
I was told by customer service rep that he would look into this problem, call dealer and service provider and would return to me their answer for honoring the warrantee in three days.
Note: While car was in service from 9/2/20 until 10/30/20, I made several calls to dealer’s service department and did not get many return calls, maybe 1 out of 3 attempts to get status of car. I was informed that there were 4 engines a head of mine for the repair mechanic to do, and they have 4 mechanics working on engines which is why it took 58 days to inform me. Question to self … Does KIA have bad engines?
I went online and researched KIA engine problems and the head gasket failing is one of them which destroys the engine and apparently a common problem for KIA.
1
11/5/20
I called the dealership to see if they knew what was going on with my claim for the warranty being honored. Rob Levett had not heard anything and other then their enquiry from Customer Service looking into the mater, and suggest I call customer service.
11/6/20
Customer service called, Jason, and left contact information. I called and talked to a different agent who gave me my claim number (137092) and informed me that KIA would not cover my engine because of a crack in the transmission and some “Gunk” found in the engine. The gunk could very well be from the plastic parts that melted due to the overheating. Could the crack in the transmission have been caused by the overheating of the engine as well.
I believe KIA should be responsible to honor their warranty.

This is the worse, most unreliable company to buy a vehicle from. They will lie, rob and steal from you. Then when your motor blows from one of their recalls they blow you off & not care & you be left owing $8500 on a blowed motor car. You can’t work, can’t take your kids to school when your a single mom, and they treat you like trash!

Hi,
I am from salem, India and booked kia seltos htk plus version (Red) on oct 16th in VST Central KIA Showroom in salem Tamilandu India.
The reason i am drafting the mail is i aint received proper communication for vehicle delivery and delivery date.
the representatives in the showroom failed to communicate with customer for documents, delivery date. Those people are providing tentative dates where in end they come up with new dates and extend the deadline.
Its really frustrating if you understand from customer point of view if proper responses are not given and contacted only payements.
As per their latest communication, it should be delivered today (2/11/20) but they came up with new reason as staffs arent available to register the vehicle.
this response makes me more frustrating at a point where i want to bring into notice where many customers like me affected by the showroom.
I hope KIA would take this request and take action on them.

Worst dealership I have ever dealt with in my life. I will never ever buy a KIA again. I give them 0/5. Customer Service is so unprofessional and the service department is horrible.They treat there customers like crap.

What were you thinking? I drive a 2019 Kia Forte with this new chain link transmission that is absolutely useless when you turn the cruise control on. If you go for long drives and plan on saving on fuel and enjoy the cruise control then your out of luck. Whatever speed your traveling and you turn the cruise on the RPM will jump considerably and thats bad for fuel and wear and tear on your vehicle. If I had my choice now I wouldn't buy that car and wish I could get rid of it. I hear all the new Hyundai and Forte have that transmission now. What a mistake all those engineers and they couldn't figure that out.

My car quit Tuesday night,they picked it up Thursday evening and they have been telling me everyday since that they were going to call me back and have yet to do so. I am out of a car and have missed work 3 days due to the fact that I have no car to drive. I still haven't heard a word about a rental. This has been the poorest service I've ever received.

Dear Kia managment,
My name is moshe mizrachi, i live in israel , i bought new Kia sportage GT 2017, (3.5 years ago), before i will share with you my bad experience story i must say that i am really appreciate your company and i do think that you are one of the greatest car companies.
In about 3 weeks ago i went to a yearly vacation trip with my family to the north of israel and suddenly the car started to go very slowly without any warning, i couldnt drive more than 70kmph, and no alarm was raised , i was realy confused, i knew it something about my engine, some how very slowly i arrive to kia garage in the north and they told me that my turbo system stopped working , i didnt know what does it mean, so they told me that this part gives mire power to the engine, also thats price list of the part is 9600 israeli shekel, i was shocked with all my family, (car is 2017, 75000 km , so its half year behind the manufacture insurance ) , the car 3 days on the garage (i got great service from this kia garage) , and i had to take my family with rent car for 3 days because i didt want to stop my family vacation, so i paid 1950 israeli shekel for rental car.
After 3 day the car was ready and after a lot of arguments with kia Israeli they got me discount, so i paid totally 7000 Israeli shekel (include replacemect) , i was so sad together with my wife, paying this huge amount of money suddenly , i don't understand how so expensive part brakes after 3.5 years .
Kia team, please try to assist me here, i would like to get full refund for this part, it was only 0.5 year behind kia manufacture insurance, please help, i am so sad about this experience

they dont have an option for 0 stars...they dont even deserve 1 star...they are thieves and liars...they will screw you over....do not get a kia....you are better off with toyota or even honda.!

i bought a 2017 kia sportage less then a year ago has already been worked on several times for electrical stuff then i get letter for a law suit aganist kia saying they can catch fire scared of vehichle now so prouably trade off but my compaint is i was treated like trash at kia in terre haute ind by the head sales manger ther and the service tech i wil never do bussiness there ever again and i will post all over social media how i was treated there

The salesman was fantastic , but the service dept was horrible. My daughter bought a kia soul and 4 days later a deer hit her car and the door handle on the passenger broke off , and she had a dent in the rear passenger side door. I called the dealership and explained the problem and told them I thought it was a small dent. I was told my daughter was told she needed to order the door handle first. We brought her car in on Saturday because that is the only day that she is free. First the person at the service desk came and looked at the damage for less than thirty seconds and said they couldn't fix it. but what really got my daughter mad is that the person kept putting his finger in the space for the handle and trying to pull off the rubber that was there. We returned the door handle and got our money back. I have never heard of a dealership that doesn't do repairs on their cars. also the finance person led her to believe the factory warranty covered routine maintenance for 25,000 miles. we scheduled her first maintenance at Coastal Kia in Wilmington NC and was told she would have to pay for the maintenance the first maintenance is only covered if you the car to the dealership where it was purchased. My daughter would rather pay than go to Jacksonsville Kia again. we will never go there again. but ending on a good note the salesman was excellent, I don't remember his name.

I went to the Kia service department on July 17, 2019 at 10:15am to get a new tire. I had speaking to Debbie on the phone and she said she had the tire I needed in stock, I knew it would be no problem. I got there and not even a 1/2hour in Debbie came in and got me and brought me back to look at my car. She showed me the treads on my tires and showed me the wear on them and informed me I would need 4 new tires now instead of 1. Now I pay extra for the oil changes for life, and part of their oil change inspection is to check my tires tread and inform me that my tread is wearing low. If they had done that, I could have planned and prepared to get my tires done. Not get ambushed. Also part of their inspection is to periodically rotate and balance my tires also looking at them to check for wear and tear. None of this is ever done. Why have a inspection checkpoint system if you are not going to do it?? Every time I get my oil changed they say my car looks great, and I am on my way. Then they want to quote me almost 500.00 for 4 tires. That is ridiculous!!!
I had to turn into someone I hate to get them down on the tires. I shouldn’t have to get mean in order for them to do their jobs. That is not my personality. Now i worry they will do something wrong to make me have an accident. I hope not. It is now 12:10 pm, and I know they have other customers but I have waited long enough. I have a very bored daughter with me. They have not stocked the customer service lounge, so there are no snacks, and no fresh popcorn, and there are flies buzzing around. This is disgusting. Something has to change. New management, or some people who give a damn. Thank you.

I have a 2018 Optima have not had a year leather inside they replaced the seat cover and when I had that done found crack in top of seat drivers side three places ...they took pictures he called and told me they will not repair this. this is the same seat drivers side. said it was normal !!! ARE YOU KIDDING ME......NOT NORMAL...MAYBE 10-15 YEARS DOWN THE ROAD......WHEN THEY JUST FIXED THE SEAT AND FIND TOP OF SEAT THE SAME WAY I THINK THERE WAS SOMETHING WRONG WITH MATERIAL THEY USED WHEN THE CAR WAS BEING BUILT..... I WOULD LIKE VERY MUCH TO HAVE MY SEAT REPAIRED. WHAT DO I DO NEXT???? CALLING HEADQUARTERS... BOTTOM WAS REPAIRED NOW TOP NEEDS IT SAD.... IMAGE IS AT ALLIANCE STORE

I sent you a complaint. About strut spring problem on this car . You never replied to me. . 2018734579 .

Discolorations of rims drivers side Midwest KIA of Wichita Ks took pictures of rims in December 2018 took car in March 2019 to have A Pillar replaced drivers side after 5 months also told again about rims, took car in May 2019 for recall was told they would see me in two weeks for rim replacement. It is July 13 still no response!!! Called your corporate people twice and emailed once to avail. So filed a complaint with BBB in hopes of getting something done. Shouldn't take six months to order new rims. Midwest KIA is the most incompetent and negligent customer service I have ever dealt with. Like my KIA Soul, but not happy with Midwest KIA dealership! They don't hesitate to call or email wanting me to trade my car in, but can't take of minor issues I have with my 2015 KIA Soul. Midwest KIA has lost my business will only go there with KIA related problems , no oil changes or anything else....

Took 2012 KiA Soul in for recall work on recall SC176. NHTSA recall # is 19V120. My daughters car, whom I am making payments on, started acting up on 7/6/19 so she took it to Autozone to get codes read from the check engine light that was lit indicating something was wrong. Her grandpa always told her to do that since it was FREE. It showed piston misfires and possible catalyic converter and oxygen sensor issues. After checking her VIN online, I found that this recall was serious and could cause the car to catch on fire or lock up and cause an accident. IT WAS NOT SAFE TO DRIVE! I purchased the extended warranty on the car and found out that it expired after 100,000 miles which was ridiculous cause the warranty on the new car was that much. SO, WHAT KIND OF EXTENDED WARRANTY WAS THIS?? NOTHING....USELESS! I took it to dealership and they have had it since 7/8/19 and have done nothing. Got KIA Corporate involved and they assigned a case number and worker to it but still nothing is getting done. After checking online, I'm finding a LOT of complaints on KIA and how they fail to honor recalls and warranty work. Always giving customers the runaround. Yes, I was denied yesterday on this recall cause the codes they want don't pop up for them and they cannot work on it until they do so they are refusing to fix it even though it has all the systems the recall talks about. Guess my daughter will have to have an accident or die in a car fire to realize this recall should have been FIXED!! I FILED A COMPLAINT ON THE BETTER BUSINESS BUREAU TOO AND WILL ANYWHERE ELSE TO WARN PEOPLE NOT TO BUY A KIA OF ANY KIND!!!!

KIA Motors Corporation / lack of parts for kia stinger 3.3gts
United States
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hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy 00353858482110

With 65.000 miles. The front spring struts. Broke . I was lucky didn't get into an accident . I never heard in my life that such a strut spring snaps and brakes .with very low mileage . The mechanic shop told me. It was very dangerous. To drive this vehicle . It cost me lot of money . And Kia corporate don't want to deal with it . It's a big mfg defect. .

My name Harry Abajian .. I have a choking surprise complaint about tha Kia which I dont believe that will happen to any car even . The front springs snapped out of the struts . The front car start making noise and shaking during applying. The brakes and the steering was really shaking . I. Thought it was bad pads or rotors . Until I sent it to a mechanic in Flanders new jersey to look at it . After they put on the lift and cheked it that the spring was snapped out of the struts and was surprised and was choked because I never heard such a thing could happen . And. The slider pin brake caliper is stuck doesn't move . With a car 65.000 low miles . Is there any defect on the front struts. Because I never heard such a spring snaps out in my life ,...with the calipers stuck don't move . Please can you help me out with this . My number 2018734479 . And the in the repair shops. Will cost lot of money . I. Appreciate getting back to me . Thank you The car was safe to drive. . I left it in the shop until its fixed . The name of the shop is. Mavis in Flanders new jersey .

I want to be clear, I am a Kia, owner and customer that uses his vehicle for his personal business and up to this event had every intention to upgrade my Kia this year. For purpose of a new van to expand my businesses as well a nice mobile office. I had the Sedona in mind. I will never purchase anything from Kia again. I will upgrade my vehicle not with a Kia.
My two buisiness are a courier service and home inspectior. I was contracted my a local courier service, one of my stops was Bloomington Kia, I had a delivery of a bumber. The parts guy that meet me in the delivery area was Tim, I told him I have a delivery for him and need a singnature. I asked me where did it come from. I mentioned the name, but could not remember the exact name. I had 3 other deliverys in my Kia, and could not remember the exact name that it came from I was close, but told him IM looking it up right now. He started shouting at me, and I quoate. "Its your job to know where it comes from" I said IM looking it up right now. He continue to shout at me, belittle me. Lecture me how my job is to be done. I said "You dont need to lecture me, I know what my jobs is." He then shouted at me to get out! Get! Get! and the same time using his hands in a shoeing away motion. I left, as he was shouting at me.
I then really want to order a luggage rack for my Kia Sportage, I was happy to see I had a delivery in Bloomington Kia, so I could order a part for my car. How every, this simple request was obstructed by Tim, when I when to the parts counter there was a young lady at the computer. I asked If I could get something ordered, she said I don't work up front here I will get you someone. Well, she grabs Tim to help me. He immediately tells me to "GET!" Get Out! I turned and walked out, and told him I wouldn't order any thing from him anyway.
I then, call my contractor and immediately told him what happened. With out me telling him the guys name, mainly because I didn't know, he says it sounds like Tim. He said he could keep me away from there. I thank him and said yes please.
Fast forward to Friday night 6/28/19 Kia needs a delivery to a auto shop. I get the call, so I go pick up the part. Hoping I would not have to run into the same guy Tim, there have been a couple young ladys there they are friendly and kind. No problems with them, I was hoping one of them would be there. But, no such luck. It was Tim, what happened next was some of the most egregious behaviour, stunning adhorrent. He opens the back door and starts laughing at my face. Walks right up to me and loudly starts laughing in my face. Then he starts shouting for Chan, his manager. Not much of a manager, but he Tim is continuing to shout "Chad come quick, its the guy I told you about"" He continues to shout this to Chad. I tried to defuse the situation, I said, IM not here for troublle, I just want to pick up the part and get going. I dont want any trouble. But he did not hear me over his own shouting for Chad to come quick to see the guy he was talking about. He walks back in to back door to meet Chad and he immedialtely starts to make wrong statements and comments about me. I said that wasnt true. I did told you I did not want any trouble, then I started to tell Chad what he did to me the first time I was there (Tim) . Chad jus said, its your word against his. Completely complacent and walk me out.
I left completely astonished to what just happened to me, I went to the counter where I asked for Chad again. I told him I will be making a complaint with his manager.
I turned and walked up to the front. I asked a receptionist to see a manager, I tolder her what just happened and she said I should see the sevice manage. I left to see him, but he had left for the day. I told to other service guys what just happeded, they suggested to speek with the Dave, the location manager. They graciously took my name and number.
Dave calls me the next day, and here is his apinion, and I quote. "Well, you where on my dollar" I said to him, So that gives you the right to treat me how every you want too! He immediatley back track that statement. But lets be clear, that is his sentatment. Im on his dollar he treat me or anyone else however he wants. if they are "on his dollar"
I will never purchase another item from Kia, I will not build my businesses using Kia products. I am so dicussed with this complany attitude towards a workiing class person, how they can treat you how they please. If your on there dollar.
Kia lost a customer and gained an enemy!

I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?

Air Bag light is on, brought it into shop & was told $2,000 to fix the air bags. I was told that they will not work until fixed, just went out.

I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!

I have been a customer with Kia for over 12 years. This will be my 4th Kia I have purchased and do not get me wrong I love all my Kias,
Recently I went in to have my Sorento's sunroof looked at we were there for 2 1/2 hours and told they would have to order parts. They did called an let me know my parts were in I dropped off the car the night before by 4:30 p.m. someone from Kia in Florence made sure that my car was delivered to my work upon completion, great well that's what I thought. Two days later when I finally had a chance to look over my car (fyi I work two jobs back to back and the second job I do not get home til after dark) I noticed grease stains on my liner where they worked on my sunroof and grease all on the door jam (unsure if this is what you call it) immediately I took pictures and sent to Angela Feldkamp at Kia via email. No phone call was received from her she only responded via email. However she did apologized and said she would make it right in the email, she also stated that she would forward the email over to Tony Darpel their service manager. Well, it took til Wednesday when my husband took my son's car over to Kia for an appointment he had to find out that Angela said someone will pick the car up to have it detailed. The following week she had someone from Kia Florence come to my work to pick it up to have it Detailed and returned to me the same day by the time I got off work at 1 p.m. Well this did happen but the Detailed vehicle not so much. Upon them returning my car I looked it over with them. I pointed out the grease stains still on the interior roof of my car and on the door jams of the the doors. I was told that Angela was at lunch, I informed the gentleman that dropped it off to have her call me. My car was picked up at 8:00 a.m. and dropped back off by 11:39 a.m., when I got off work at 1 p.m. no phone call from Angela. I drove to Burlington to Jake Sweeney Kia and spoke to Angela. I asked her to look at my vehicle she saw that they did not clean up their grease that was in my car and for that matter if they had someone detail it they got robbed. The car was not even vacuumed, nor were the grease stains removed. Angela did tell me she would get me a loaner and have my car detailed again. Hmm twice in one day now why would that need to happen if it was completed the first time the right way. I seems to me that Angela may have good intentions but she obviously is not following thru. I am unsure as to why they would of let that vehicle leave their lot without inspecting it. I am extremely unsatisfied and tired of being inconvenienced for something they have had two chances to get right and can't.
I have not heard from the service manager at all. This car was not a cheap car, and the disrespect that their technicians showed to my vehicle is uncalled for. How would they like it if I got into their vehicle that they paid 40K for and put grease all over the roof and the door jams.
Pretty sure someone that works hard like i do would not appreciate it.
I have phots but i cannot seem to upload them as to I only have them as a pdf.
Carrie Hill
859*445*9448

Submitted information in March to get reimbursed for my motor that was a recalled. I was to be paid back 2 car payments which I made when my Kia was being repaired. Everyone says something different and keep getting a run around. Check was approved and expedited 3 weeks ago(so they say) yet still nobody has a clue or correct information. WORST customer service EVER. When asked to have a supervisor contact you, they dont..you'll have to call back and demand to speak to someone. NOT IMPRESSED and would like answers NOW!!!! Kia consumer affairs is useless.

I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.
When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!
It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!

The whale tail cover which protects the radio components on the roof fell off. I purchased a replacement whale tail online for $10.00 and went to the Kia dealership where I purchased the car to attach the purchased item. I was told that it is not a warranty item and the cost would be $450 to repair. I can't believe that any component which should have been permanently attached falls off and I as the consumer is forced to pay to replace it. I went to a local body shop and he replaced the one I had bought for free so the bottom line is how dare Kia charge $450 for an item that cost $10 to replace. I am a senior citizen on a fixed income with a husband who is wheelchair bound. That withstanding my next purchase of a car will certainly not be a Kia.

I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.

I wouldn't even give this company one star. I bought a car from kia on the blvd with in a year my engine went and I need a replacement. I took over 3 weeks for them to tell me what was wrong and its now been three months and I still have not received my car back. EVery time I call they tell me they need to do something else and it will be another couple days. Mean time I have been paying for a rental car and car payments out of pocket they said they would reimbursed the rental car for the first 6 weeks and then when done reimbursed for the rest well I have been waiting a month for a check and when I email the head of Kia i get no responses. Mind oyu I have a full time job and kids who do after school sports and I am the one doing the pick p drop off and there answer when I told them I ant keep affording a rental car was take it back and find another way to do what i need to. I have never been so jerked around by a company. I would never recommend KIA EVER ! I REGRET CONTINUING BUSINESS. WITH THEM!!

My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.

How do I go about making a complaint about All-Star Kia in San Bernardino California. As of right now I’ve just written a poor service review on YELP.
I can be reached at 951-212-1132

Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.

they took $1040.58 for bank 2 catilac convert after diagnosis said it was driverab ne no good or better some one tuned down the ildel screw

The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.

Bout a 2015 Escalade, was told the gps would be calibrated, Several Lies later I had to go pick it up 6 days later from a Cadillac dealer and it wasn’t touched. We to talk to GM and was told “We can go get it for you” Was very unhelpful and the absolute worst car buying experience you could ever imagine. And the very clean vehicle came back with grease all over the carpet...PATHETIC excuse for Service and help.

They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do

I purchased a 2014 Kia Sorento in 2013, brand new from Outten Kia in Hamburg, PA. I only have this car for 6 years and the paint I coming off in multiple areas of the car especially around the window, hood and roof area. in NO way should this be happening on a car that is only 6 years old. I also had to have the radiator replaced because the seam was coming apart and leaking. I loved this car when I purchased it, but I will not be buying another Kia unless this paint issues is taken care of at NO cost to me. if this is how you sell your product to the consumer then you need to change your practice. this is a terrible paint job by all means. I am expecting to hear from you with a reply.
Thank you

I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.
Laurie Erwin (Laureen A. Nappa Erwin)

My wife's Optima was towed to the dealership Feb 8th 2019 in Anchorage AK shortly after a recall check, apparently the engine failed (still under warranty). My recent research show's that you are having a problem with some of your engines. Here is my problem with KIA and your Anchorage dealer: Car towed to dealership 02/08/19h, we received a call from dealer, Cody, 02/13/19 stating the engine failed and would need to be replaced, this would about a month and my wife is given a loaner vehicle. (Ok not to bad so far) A month goes by with no contact, wife calls dealership on 03/11/19 to find out about car, was told by a Jake that Cody no loger works here he is trying to figure it out? (don't know or care about your internal strife). Jake now tells my wife that the new engine for her car will not be in until 03/25/19. No contact again from dealer, we call to inquire about the car on 04/15/19 only to hear that KIA is having a problem praducing engines and that it will be another month. OK this is unacceptable, I called the dealer ship and asked to speak to the service department manager, Moises Gonzalas, told him I am not happy and I will be in to speak with him in person. (We live an hours drive from the KIA dealership) I told Mr. Gonzalas that I am not a happy customer for several reasons, mainly that my wife was given a base model car to drive, ok for a couple of weeks not months and now your telling us will be more months. My wife is driving your top of the line Turbo Optima and you should have made sure she has nicer car to drive. We were told that KIA does not allow for or have nicer loaner vehicles and there is nothing he could do. I told MR Gonzalas that this was unacceptable and that I would be filling a complaint. I than questioned him as to why no one has offered to make us a deal on a new car?, he shrugged and asked if that was option for us, told him after or better yet before 4 months goes by of course its an option, something KIA should have as a standard policy in place for warranty work taking longer than 4 weeks. It should also be standard policy to place a customer in a equivalent trim packaged vehicle for warranty work taking longer than 4 weeks. I mean good grief how do you stay in business when these simple and real expectations of a customer are not being met and the information from your dealer is unreliable, and no updates coming from the dealership period, even after requesting those updates! I will also be contacting Litha with the same complaint. Further more they did not even have an optioned out KIA on their lot for consideration.

before my mom passed away she took the car in and told them that her alarm has stopped working
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Leah Roberts
imthebestchoice18@gmail.com
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Rate your experience (on a scale of 1 to 5 stars)
Give it 1/5a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

before my mom passed away she took the car in and told them that her alarm has stopped working they told her she would have to get a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

I bought a KIA 2014 Optima Turbo AND JAS 94.000 miles and had the transmission need be changed in total the warranty of 100 k will cover total repairs need this car need advise and where can the car be towed for repaors.

I have been going to this Kia DealeSHIP FOR YRS. tOOK CAR IN FOR OIL CHANGE AND BRAKES.nOTHINGTHING WAS WRONG WITH my cAR UNTIL I TOOK IT THERE FOR OIL CHANGE,aFTER THE SERVICE I NOTICED SPOTS ON MY DRIVEWAY MADE ANOTHER APPT. AND BEFORE I TOOK IT IN MY HUSBAND LOOKED UNDER THE HOOD AND THE DIPSTICK WAS STICKING UP AND OIL WAS ALL OVER THE MOTOR.WENT TO KIA SERVICE MANGER SAID THAT IT WAS SO UNACCEPTABLE WORK,SO THEY CLEANED IT AND TOLD ME TO BRING IT BACK TO CHECK FOR OIL LEAKS.BUT MIND YOU NOTHING WAS WRONG UNTIL AFTER MY OIL CHANGE.THEN THEY TOLD ME CRAP THAT DIDNT MAKE SENSE.THEY WANTED 540 DOLLARS TO FIX MY CAR THAT THEY SCREWED UP.TOOK IT SOME WHERE ELESE AND I WAS TOLD I DIDNT NEED A GASKET AT ALL MY CAR IS NOT LEAKING OIL.I WILL NEVER GO THERE AGAIN

This dealership did a bait and switch with the price and sold me a dirty $ 26,000 car that nearly ran out of gas as soon as I got in it.
I found a used car that I was interested in online and contacted the dealer. They told me that they would have the car ready for me to look at and test drive when I arrived, which was nearly 1.5 hrs later. I arrived around 3:30pm. The car was washed on the outside, but the inside was noticeably dirty, as if someone had smoked in the car or if someone drove it on a regular basis. I test drove the car and decided to purchase it because I knew the price was a good price. The salesman was surprised that I did not need convincing. When he started to play the price game with me, he started at $ 26,000. THe online quote I had listed that car at $ 21,995. That's why I called them and drove 100 miles out of my way to go see that car. I showed him the online price and told him that is what I intended to pay. He said that online retailer must have gotten the price wrong and "Didn't you read the fine print on the CARFAX site?" It was what brought me to this dealership which was not near anything remotely on my way. I did not wish to trade in the car that I owned. I only wanted to purchase the car I test-drove for the price I saw online. The salesman said that he is the one that gives the info to all of the online companies and if they make an error, it's not the fault of the dealership. I told them it was a bait and switch, but they flatly denied that the price discrepancy was their doing. They refused to negotiate until I acquiesced to trade in the car that I owned. We negotiated and after wearing me down, I eventually bought the car. They never came down on the price of the car, the only negotiated how much they would offer me for my trade-in (which, as I mentioned, I was planning to keep).
When I said I would purchase the vehicle, the salesman told me that he was having the car detailed for me.
By the time we were done with everything it was nearly 6:30, but I had to wait because I was told the car was 'still being detailed'. Close to 7pm (closing time for the dealership), they brought my new purchase around and although it was getting dark, it didn't look like anyone had done anything to it since before I drove it. The next day in the light I realized I was right, it was still dirty inside!
I was tired, they were closing and I needed to get on my way. I didn't know the area and the saleseman told me which way to go. I thanked him for the directions and was on my way.
I was in a car that was completely new to me, driving in an area that I did not know at all. I realized that there were very few exits and the ones that I saw had no services. This didn't sink in until the little light for the empty tank came on the dash! I got a quick alert that I had just 40 miles left that tank of gas. I made it to a station with 20 miles left to spare!
By then, I was really upset. I did not sleep that night and my husband was even more upset. I texted the salesman the following day and told him that my husband intended to blast the dealership all over social media and to write to you because I was treated so poorly. If it was just the price, or, if it was just the dirty car, or if it was just the gas, with all three things, unforgiveable.
The response was lame and mentioned that it was late and the dealership was closing (they had 5 hours to detail that car), and that "a full tank is not standard on a used car". My reply was that the salesman pointed out the safety features, the benefits from buying from that dealer, etc, but could have at least acknowledged that I was super low on gas and that there were so few stations on my upcoming route and that I should fill up before I get on the way.
They asked what they could do to make it up to me. He promised to send me gift cards to get the car detailed and to fill the tank. He just wanted to shut me up. It has been a month and nothing has arrived in my mailbox.

I had many cars before & NEVER had this problem...my Kia Sorento 2015 with only @ 40,000 miles has a broken handle, ..the whole handle just came off from the door when I opened it...I brought it to my Kia place & they told me to file a complain to find out if the company will cover it..but I had to pay over $100 just to file a claim , if they cover it, I still pay, if they don't fix it , I pay. He said they had to take the whole door down...how is it that a relatively new vehicle looses parts after 4 years & is not cover by the manufacturer? I want my door fix. I like my kia, If I don't get it fix I will trade it for a Chevy. Can you help.?

I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. When I went to my dealership and found out to replace it would cost me $1500.00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock. It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017
Sorento. I am very disappointed that after 19 months of owing my Sorento that the windshield is not a stock item and that the price has increased to $1800.00 to $1900.00 all because of bracket change, I know other Kia customers that are complaining about this also. MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE INSTOCK AND WHY THE OUTRAGEOUS PRICE TAG?????
Do not get me wrong I love everything about my Sorento but who can afford a new windshield at that rate, in Alberta you could be looking at a new windshield every year. At that $1,800.00 price is making me reconsider my purchase.
Roxzy Findlay

I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years. My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul. i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design

Went to KIA Auto World on Long Island NY, going to buy my 3 kia . I have 2016 kia optima ex they sent me e-mail saying that they give me 20% higher for trade in also had $3000. for trade in which they said no. Was looking at TELLURIDE EX LOVED IT . Told them I have poor credit and putting no money down. Just like when I got 2016 with no money down.They said ok after that the manager tells me I had poor credit and they want 250.00 so they get title I was using my old plates on 2016. which I said no when I brought the 2016 it was no money . When I told them I have no credit cards he did not believe me told me take out my wallet show him which I did . I feel he shame me because I had no 250. on me or credit cards feel this is wrong do business .
Thank You
Steven G. Rubin

Below is a short summary of a problem that I am having with my 2017 KIA Sportage and it seems as if KIA does not know what the
problem with my car is. At first they said I needed a new motor and after keeping my car for OVER A MONTH I was told I needed an
extension harness. I picked up my car yesterday and AGAIN my check engine light came on and the car went into limp mode again.
I would really like to have my car fixed or replaced because I am not comfortable driving it. This is the 2nd time it has it has gone into limp mode
on the highway.
8/18/2018 – Creaking noise – opening/closing rear door. Had to order parts. Installed parts
9/1/2018.
1/5/19 – Took car in for Software Recall update. (all 2016 – 2018 Sportage vehicles).
Update completed 1/5/2019.
2/22/2019 – Check light engine on and vehicle in Limp Mode on way to work. Had to call roadside assistance. KIA told me the motor needed to be replaced. Motor had to be ordered. Had my car from 2/22 – 4/10/2019. KIA never called to give me an update I always had to call and ask for an update. Each time I was told the motor was on backorder.
4/10/2019 – Kia called – told me it wasn’t the motor that my motor was good. Told me my car was ready. KIA installed an Extension Harness. I picked up my car and as I was driving home the check engine light came on and my car was in limp mode. Had to call roadside assistance.
4/11/2019 – Waiting to hear from KIA about my car.
Thank you,
Judy Brown
1202 Fox Fox Hunt Ave.
Amarillo, TX 79108
(806) 223-7579 – Cell
(806) 468-4165 – Work
Email Address: jbrown@asarco.com

I recently
7 DAYS AGO I HAD TO HAVE MY 2016 KIA SORENTO TOWED TO MY DEALERSHIP..-Stevenson Kia jacksonville, N.C. 28540.
iF IT WERE NOT FOR ME CALLING THEM i WOULD NOT HAVE HEARD ANYTHING FROM THEM..NEEDLESS TO SAY MY CAR IS STILL THERE. i WAS TOLD THEY REPLACE THE ENTIRE SHIFTER AND STILL HAD PROBLEMS. ALL I WAS TOLD THEN WAS THAT THEY WERE TALKING TO TECHS AT KIA.. THEY WERE NOT SURE OF.. IS THIS THE LEVEL OF EXPERTISE AT KIA? IT SEEMS THAT EVERY OTHER MANUFACTURER HERE OFFERS COURTESY LOANER CARS..NOT KIAS POLICY? I HAD TO SPEND $240 TO FLY TO ANOTHER STATE FOR A FUNERAL SOMETHINGS NOT RIGHT HERE. I HAVE BEEN A KIA CUSTOMER SINCE 2013 AND HAVE SUNG THE PRAISES OF KIA TO ALL MY FRIENDS AND ON FACEBOOK.. I MAY BE RETHINKING THIS IN THE NEAR FUTURE..
OK#2 ABOUT 5 WEEKS AGO I HAD MY TRANSMISSION SERVICED,,FINE IT NEEDED THAT DONE.. BUT I WAS TOLD I NEEDED A NEW BATTERY, UPON LEAVING I WENT TO 3 DIFFERENT PLACES HAD MY BATTERY CHECK..GUESS WHAT.. NOT A THING WRONG WITH MY BATTERY.. I AM REALLY DISGUSTED.... STEVE MURRAY 910-650-9749
P.S.. I JUST CALLED FOR THE STATUS OF MY CAR..TOLD ME I WOULD GET A CALL TOMORROW...I DOUBT IT

Yesterday, April 8, 2019, I took my Kia Sportage to Witham Auto Center, 2033 LaPorte Road, Waterloo, Iowa, and I was extremely disappointed with the service I was given. I bought my Kia in May of last year at that dealership, and when I bought it, there was a small chip on the driver's door. I told the salesman at the time, that I should probably get some paint to fix the chip, which I never got. Now, about ten months later, there are seven chips on the door ranging from the top to the bottom. The body parts woman that helped me immediately blamed the door chips on my seatbelt. There is NO WAY possible that the seatbelt could make those chips. I, as most people, release my seatbelt before I even open the door. Then she said the chips were caused by my hitting other cars with my door. Again, I take good care of my car, and I do not slam open my door if cars are near. I felt that she was blaming me for the chips. She seemed very defensive, so I got defensive. At one point, she asked me to stop talking and let her finish what she had to say. I call that very disrespectful. She started out disrespectful by not greeting me, nor asking my name, nor telling me her name. I felt as if I was putting her out when she had to go out into the garage area and check out my car. Needless to say, I left that dealership very angry. Back in 2014, I took my previous Sportage in for a tire rotation. I got about one half mile from the dealership and my tire fell completely off my car. The service man forgot to tighten the lug nuts. Did I get defensive or mad? NO. I probably should have. If I had gone another quarter of a mile, I would have been driving on the interstate going 65 miles an hour. Either I would have been killed or injured or I could have killed someone else when the tire flew off. Again, I was very nice about the entire incident. I have owned three KIA's and I really like this car. However, I will NEVER buy a KIA from this dealership again. I will not recommend this dealership. The closest KIA dealership is an hour and a half away from where I live, so this will be the last KIA for me. I will be trading my KIA because I will NOT give any more money to this dealership for oil changes, new tires, etc. The sales man who sold me the car was extremely helpful and nice. The KIA manager was only nice when trying to make the deal. The woman who answers the phone for the dealership should take a class on how to be friendly and helpful to customers. Key word.... friendly. I am extremely upset and disgusted with this KIA dealership!

I'm disappointed of Kia BGC in handling my claim for warranty of my car's aircon. The claim was filed last December 1, 20018 and until now no action is done by Kia to fix my aircon. Take note that Pag-asa has officially proclaimed that hot weather/season in the Philippines has already started and here is Kia not complying to my car's aircon. You let me suffer the heat driving the car you promised with a warranty to fix the defect.
Reference is Kia Job order No. 015012 for my Kia Rio with Plate No. ABE3406. (erroneously written by your service staff as ABE5406) .
Please hurry fix my aircon. I badly need it this El Niño weather. Pls don't prolong my suffering driving toasted in Kia like an oven. Kindly advise the admin to wake up the Kia warranty section of Kia BGC.
How could I help promote Kia if this is the kind of service I will get. Imagine how intense it is for a Kia customer driving this El Niño Season. And that because I kept the windows open the whole stretch of driving to get cool air, consider the dusts and smokes from other vehicles coming into my car, thus damaging the interior and serious risk to my health. Since Dec 1, 2018 it has been like that. I hope Kia will see my predicament and will take care of me as a customer who religiously paid his bill and regularly visit Kia for maintenance.car.
I made too many follow ups but to no avail. It seemed my claim for service/replacement was ignored. it came across to my mind if I would post this experience in my blog. But I hold it patiently for months hoping now that I can get favorable action from Complaint Online.
I need immediate help now. Please.
Salamat
EDGARDO (Edgie) B. POLISTICO
Kia Rio owner, purchased from Kia BGC
ABE 3406

In 2013 I purchased a 2014 Kia Cadenza from your dealership in Cerritos California. While I was employed for the California Department of Corrections and Rehabilitation, I purchased a total of three Kia vehicles. I obviously enjoyed the service received and my family and I enjoyed the performance and reliability of your products. Upon completion of the leasing period, on what was to be my retirement vehicle, I contacted the Kia dealership in Henderson Nevada and explained to them that I really wanted to keep the vehicle and not turn it in. I was eventually told that there was no finance company that would finance me for the vehicle due to high mileage. After a few of hours going back and forth, the Sales Supervisor talked me into purchasing a new vehicle. I was unfamiliar with the leasing process and never told to contact the finance company and make arraignments with them to continue payments. Now I am getting noticed for payment of a vehicle that I know was sold within a week of being turned into the Henderson Kia Dealership. As a result of the tactics employed by the Kia salesperson, I have a vehicle that I am not happy with, costs the same amount as the vehicle that was turned in and I am still being held liable for the prior vehicle. I would like to know if there is any way that your company could assist me in resolving this as I am now on a fixed income and am desperately considering filing bankruptcy. I would prefer to have this situation and my credit restored without filing. Even though I believe that a dealer took advantage of my lack of knowledge and did not explain in detail my options, I still believe in the Kia vehicles. I look forward to your assistance in resolving his issue.

We bought a 2019 Kia Sorento in September 19, 2018 @ Crown Kia in Tyler, Tx. We love our vehicle and are very pleased with it, but we are very dissatisfied with this dealership. They have done nothing but give us the run around, since day one. We set up payments with Bank of the West, and we refinanced it at Red River Credit Union in the city we live in. And we canceled our Gap insurance, and our service agreement, because we paid it off. And we were told we would get it back in Feb. And here it is in March, and still nothing. And we got someone else s paper work. It has been a terrible experience. Very unhappy customer, and I donot understand how they can stay in business .

They sold a Kia with no spare tire to a 94 yr old man and wife in wheel chair. When dealership was confronted about it. they said He should of asked about spare tire. If he wants one it will be $260.00. Customer service said that's how Kia's come now, with no spare tire. No consideration about anyone or anything. They couldn't do anything to help.

Our engine is apart of your recall....after two months are dealing with this engine blowing....you put a new harness on it...they it actually got a new engine...replaced and back on the road Feb. 13. Yesterday the check engine light came on again...no power...couldn't get it up to speed on the 465 interstate in Indy....almost got ran over by the traffic during the 5 p.m. rush hour traffic....thanks to this issue again!! At the dealership to be looked at again....this makes the 2nd engine...what is going on???

I purchased a lease Kia Soul yesterday, 2/16/2019. I was a little early on the first lease and told the salesman that I was concerned that POTUS was looking at instituting a 20-25% tariff on this car. I wanted to run numbers and try to figure out what to do. They worked with me really well. I turned in my first one and got my new Kia Soul Lease in a matter of hours-- Vin#KNDJN2A21K7000228. I really enjoyed my experience at the time. My daughter, who drives me around a lot, was cleaning everything out of the first Kia and placing it in the new one and waited for us outside. My wife and I came out, daughter drove us 1.1 miles to our home-where we all spent the evening destressing. We got up to go 6 blocks down the street where my wife works and my daughter ask me if I wiped the water drops off the windshield. I had not seen them. My vision is very poor right now due to cataracts, hoping to get that fixed toward the end of the year. So she and I got out of the car and she showed me 2 significant chips about 1" apart on the lower passenger side slightly above the wiper. To me it looks like a 'tool strike'.
I still had the salesman's number on my phone, so I called him mid-morning. He said the car was in pristine condition when he turned it over to us.
When I mentioned the salesman's response to my daughter, she told me that she was not quite sure what the salesman looked like, but the man who came out and put the tags on the car walked over to the windshield and rubbed that area, shrugged and finished putting the paper tags on the car and left.
I am going to dealership in the morning, salesman wants the service department to 'look' at it. It is a NEW car with 171 miles on it, so who knows the history of that. But, to me, a NEW windshield is definitely in order or let's scream 'do-over' as another exact same car is sitting in the exact same spot where mine was yesterday. I want to be friendly, but I hate being tricked or lied to. I am sure you folks will feel the same way.
What can be done?
Andrew and Kathy Wilson
5444-14th St
Lubbock, Texas 79416
1-806-778-3498


My sister bought one of your sportages, well it just so happen to have a engine that had a defect were it caused it to lock up. She had taken to the dealership in the town where she lives,and bought the carJonesborourgh, Tn, now the vehicle has been at the dealership for months on end. The last time she talked to them they said to her all promises made to repair the vehicle wouldn't be kept and they're going to keep the car till March and they may or may not repair it. I,ve started telling friends and neighbors about how she being done by the dealership and to be honest, I sure as heck won't be buying any KIA from anywhere. Right now I'm in the process of trying to get to talk to a lawyer, if I had a dealership selling my product and acting out this way to a customer I would seriously consider shutting the doors on them.Oh and before I forget, they also told her if she talked to anyone about it, it would never be repaired,and would keep it even longer. She can't even get the car out of their shop cause they refuse to release it.

ENGINE REPLACED DUE TO RECALL IMPROPERLY PUT BACK
ENGINE LIGHTS ON CROWN KIA OF TYLER TX SERVICE MANAGER REFUSES TO SEND ALL NECCESSARY WORK PREFORMED
CAR KIA SORENTO 2012 HAS BEEN TOWED MULTI TIMES DUE TU UNSAFE CONDITION
TRIED TO REACH CORPERATE OFFICE MANY TIMES TO FIX PROBLEM NO RETURN PHONE CALLS OR EMAILS SINCE NEW ENGINE REPLACED:::::::
1. CHECK ENGINE LIGHT ON DUE TO O2 SENSOR:::::CLIP AND MOUNT BROKEN
2. FUEL LEAK IN MY DRIVEWAY DUE TO SOME SEAL [SERVICE MANAGER KEVIN SHUTTER] DECLINE TO WRITE UP SERVICE REPORT
3.BATTERY DEAD VEHICHLE WONT START BATTERY AGE 8/13 YES IS OLD.BATTERY POST NOT TIGHTENED PROPERLY BY SERVICE DEPT. BATTERY IS STILL ABLE TO CRANK CAR. THE SHADE TREE MECHANICS AT THIS SHOP IN TYLER TX [CROWN KIA OF TYLER TX]
NEEDS REVEIWED CERTAINLY

Purchased a 2017 Sportage EX Turbo circa mid-2017. For the first 25000 miles, no mechanical or electrical issues. After 25,000, the driver-side door hinge failed, rear hatch (automatic - lousy feature) doesn't always go up, and passenger-side power window hasn't worked since mid-November.
For the power window fiasco, I took it to the same authorized Kia dealer from which I purchased the vehicle, only to be more frustrated with their lack of "customer service" toward my Sportage's quality defects. Today I took the Sportage to the same dealer only to learn the power window replacement part they ordered in early December had been returned to their supplier because I didn't return within 30 days. No warning about their 30-day "rule" when the first replacement part came in wrong; no phone calls from the dealer's service department to remind me about their 30-day "rule"; just received an apathetic and lackluster lame excuse. So, now I have to make another appointment to drive nearly 30 miles to the dealer (it is the closest to my home) in the hope that the correct replacement part will be there on my appointment.
Doesn't sound like the end of the world but their "sales prevention" attitude toward me has been a frustrating experience. It is as if the dealer could not care less about my business despite having purchased three Soul and one Sportage in the past several years from him. Well. if that's how this dealership values my business, I will never darken their doorstep again. And, based on the poor quality experienced on this Sportage, I have sworn-off future Kia purchases.

In 2017 , I purchased two Kia Sorentos for my wife and daughter. Shortly after, purchasing these vehicles, my wife's Sorento front passenger
seat began to become undone at the Seam. I took to the service center and spoke to an individual name Javier. He informed me that they would replace the seat but that it was not avaliable at the time and did not know when it would be. I did not like the answer but said ok. After about three months and no news, I called Javier and expressed my dissatisfaction. He got upset and told me ,"I do not have to service your car". I than called Maurice Curley the salesman that sold me both cars and he expressed his concerned and said he would look into the matter. Shortly, thereafter, Frank the service manger called , apologized and informed me the part was there all the time. I was very upset at JAVIER rudeness and call the dealer sales manager and he referred me to the district manger, I repeated my problem and dissatisfaction and he told me that he found this very hard to believe. Frank called again , apologized and said he had taken steps to imporve method of keeping parts inventory. Needles to say, I am now in the marker for a car for my grand daughter and will now look at a Toyota Highlander.

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!


We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!


was told it would start with the uvo app but it want if I knew that I wouldn't have got it

In June I purchased a Kia Stringer. As of today I have had about (5) five recalls and with each recall, the car gets worse. At present the car is at the dearlership and bee there for days. The techican cannot fix the car. I am asking Kia to buy back the car and free me of all responsibilities. Today 12 - 17-18.
Joseph Gilmore
312-622-6071

I bought a 2013 KIA Sportage in 2015, paid cash for this vehicle because everyone raved how these vehicles are so good and dependable, had the vehicle for 3 yrs., and my engine blew. I was at a stop light and went to take off and my car sounded horrible, I pulled in to a gas station and called my brother and asked him what it was he replied shut it off your motor sounds blown. So I had to pay out of pocket to have it towed to the closet Kia dealership where they diagnosed my car as having a blown engine due to the bearings, and that my estimate was $5,768.90 to be fixed. That’s when they told me about the recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. Which after reading several other peoples complaints it doesn’t appear theirs is covered either. Which is confusing to ME. Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! I have went through every step there is through Kia to see about them adding my engine to the recall or some kind of “good will” assistance to cover this expense and they told me that my car has to many miles, My miles on this car is 139,864. And the recall claims unlimited miles. So explain that to me. This is ridiculous there are over 15 million recalls for this issue, and Kia knew these motors were bad and still sold the vehicles. For someone who is single like myself and rely on driving something dependable and can't afford something else or the outstanding amount for the repairs, Kia leaves me with nothing. Now do I not only have nothing to drive, have to gets rides to work, and try to figure out how to come up with over 5, 000 dollars to fix this issue, I guess it's a Merry Christmas to me. Thank you Kia!!! I will never purchase another Kia again. Something needs to be done about this issue not just for myself but all the other people who are going through the same thing I am.

I had a problem with my Sportage 3 months ago it kept going in to limp mode I contacted local Kia Dealer who after eventually looking said it was the Turbo . They said it would not be covered by the Warranty as I had been to a non Kia dealer for servicing and that they were not sure of the oil that had been used. I spoke to the customer services who were very rude every time I rang I wrote to the UK COE who said it was down to customer services to decide he was no use at all .Mr Paul Phillpot .I would state the millage is only 52000 and is only 5 years old.
I have ended up with a bill from a proper Kia dealer for £2600 it has now been sent to Ombudsman and OFT as this is wrong .

I'm forced to give you one star. That doesn't seem fair when you haven't earned one star.
I have a Kia Sole, 2011. Not long after I purchased the vehile the key snapped off/out of the fob. So I started using the second one I had (I received 2 key fobs at purchase). Just recently my second key broke, same place as the first one. I'm being told that it's going to cost me over $300 to get a new fob? That is so crazy! How about you come up with a better design for your keys? You're shoving a metal key into a plastic fob and think it's going to hold up? I'm still paying for this car and I was unaware that my keys were part of the warrenty otherwise I would have had the first key replaced. What can you do for me that is going to change my mind about Kia, about ever buying another Kia or recommending that another person purchase a Kia. At this point I am unwilling to do all 3.
Robin Oakes

Hi , My Name is Hany Adel Abdalla Essawy , i am working as a financial Controller of one of reputed company in Kuwait.
I have a KIA Sorento 2014 , with 40,000 K.M driving , with Base No#KNAKT8132E5476135.
The Issue started in Jan 2018 . when i was facing a problem in a sound came from the right side in the car.
after many times back and forth discussion and wasting time , 3 times car was going to be checked inside the Garage , and feedback came with nothing there , with the technicians and head of Service about that there was no clear sound heard , then Finally they heard the sound and they changed the spare parts pertains to the problem in the Exhaust , they received the spare part after three weeks from Dubai because it was not there in Kuwait.
Once changes , the sound disappeared and the car came perfect.
3 weeks back , the same problem has been rising again , and same sound appeared and became stronger.
same problem i am facing each time with the unprofessional team of service there in the agency , for 3 times again back and forth for not hearing the sound.
i have explained to them that same sound has appeared again , so , you can recheck the spare part which has been changed before and feed me back.
but , unfortunately!!! , and as usual of same attitude of staff , ( His Name is Mr. Akbar in Shuwaikh Garage ) , after the car left for 3 days for ma n service of 40,000 K.M and the sound issue , they came with , that there is nothing in the car , and it was a normal sound.
i went again and again , then finally one manager there called ( Abu Tallal ) , he went with me in the car along with one of the Inspector there Called ( Abu Khalid ) , then he heard the sound.
at that time it was 2 weeks back and it was on saturday , and he told me to bring the car again by Mid of the week because he can't receive the car today because of the high traffic at the carage.
i couldn't bring the car again during the week because of the rain at that time in Kuwait and due to the holidays the Country took it during this days.
then , i went today once the weather came good at 10:30 am , and i intended to just leave my car to be inspected carefully and i never asked that i want to receive my car today!!
by bad attitude and unprofessional way of discussions , the Manager ( Abu Talal ) said to me again that he can't receive the car because of high traffic also in Garage and he left me with my car out of the area of garage outdoor with no permission for my car to enter although i saw another guy who is a Kuwaiti , when they didn't allow him to enter his car , he went inside , and took permission for his car to be entered.
My Comments is as follows :
- if the agency can't absorb the expansion of KIA Sales Strategy and Customer First in the ir Vision , so, they are not Qualified enough to have the agency.
- if the customers are been forced to deal with such poor qualified staff , at least they have to cover the concept of after sales service with more garage spaces to manage the KIA Cars Service. at least Normal Service.
- KIA is one of the reputed Cars Manufacturers , and not deserve this such bad impact , due to unprofessionality of The Agency they select in the Region.
- after all of that , do you believe that i will decide to have a new car with KIA Brand , or i will recommend it , or the mouth talking will be in good direction due to what i am facing from the KIA agency
- May be the Agency doesn't need to sort out the car issue due to that the warranty of the car will be ended in Feb-2019.!!!!!!!!!

November 15, 2018
Kia Corporate
Office Headquarters
11 Peters Canyon Road
Irvine , CA 92606
To Whom it May Concern:
I own a Kia 2013 Optima. The passenger side mirror was damaged in a parking lot in September 2018 I had called the Neptune, NJ Kia on Route 166 (Sansone Kia) to have the mirror replaced on October 2, 2018.
I was informed that the passenger side mirror would cost $502.20 to be replaced. I agreed to the charge and paid with my BankAmerica credit card.
They said it would take about a week to order the new passenger side mirror. I received a phone call on October 9, 2018 that the new passenger side mirror was in and I made an appointment for October 12, 2018 to have the new side passenger mirror installed.
On October 12, 2018 I went to have the new passenger side mirror installed. Then I was told that the mirror was installed and the air bag. They also replaced my digital clock with a regular clock and my map was gone …. They also said my free car wash was done , car was still dirty.. and I paid 138.00 dollars for labor.
I went home and notice the side mirror was not replaced, so the next day I called October 19, 2018 to complain to the Kia manager and agreed to return on October 22, 2018 , they could not find the original new side mirror and they would need to re-order the part. I was later informed that new side mirror was in and made the an appointment for October26, 2018.
I returned on October 26, 2018 to have the new side mirror installed- he told me I was luckey that the person who was going to paint the new side mirror was here in the shop only comes once in a while.
My digital clock was re-installed , but my display is not working. On the same day, I went to have the car washed and was told by the attendant that my suppose new side mirror was moving and most likely not new as it should not have any movement.
I am hesitate to return to the same Kia dealer to have the work done because I cannot trust them to do what I paid for- I paid 640.00 dollars for a new side passenger mirror for something I could have gotten from a used car dealer. I certainly should not have to return 3 or 4 times to have a part replaced . I bought this car in 2012 at Kia in Freehold, NJ had enough with them giving me a car that was in the lot instead of the car I bought in the show room. And now I cannot trust any Kia dealer …
I would like this resolved as soon as possible
Cell- 732-567-5490 email-maggiedel16@gmail.com
Regards, Margaret Del Priore -7 Hamiltonian Drive- Red Bank, NJ 07701

I call the Kia customer service number with the number given me by the person who is handling my issue and I get Kia roadside assistance after waiting on hold for 30 minutes!!! He tells me he cant handle the call and is unable to transfer the all using the extension number the rep. gave me. How in the world can I reach someone with a complaint about a Kia dealer????? Kia's customer service SUCKS

My 2014 KIA Sorento (6 cylinder - Vin #5XYKU4A73EG474932) is at a dealership because it needs the engine replaced. The Service Manager said that the oil pan was full of metal. It is going to cost me $6,700.00 to have the engine replaced. I think that KIA should be responsible!
I know that KIA has/are replacing engines on the 4 cylinder KIA Sorento's due to metal in the engine resulting in engine failure. They should do the same for the 6 cylinders.


On Monday last week my sons Kia soul died coming home from school. My son called AAA and had it towed to the Kia in Pomona, CA. After delivery, it took them until Friday to look at it and figure out what the issue was. My son has been diligent on his end trying to maintain contact with the service manager Art Solis. In fact, my son had left a message for Art at the end of the week and Art told him that he never heard back from my son. Art informed my son that the repairs that needed to be done were under warranty and that they would be providing a car. Over the weekend Art told my son that Kia would be providing a rental car during this time. Due to the $10 daily copay because of my sons age, I decided that I would drive the rental and give my son my car to avoid the extra cost.
On Monday I drove from where I live (about 40 miles) to pick up my son and get the rental car. Once at the dealer, we were informed that Kia was not paying for the rental and that we were the 2nd customer to come in with this same issue. The gentleman at enterprise informed us that Kia does not have a contract with them and they have had to send people back to Kia. At this point, I called Art back to find out myself what is occurring. Art told me that they are trying to work with billing to get this covered. I told him that I drove down to my sons to take care of this car issue. Art told me that I could go ahead and get the rental and that they would have it figured out hopefully by tonight (mon). I agreed and put the rental car under my name and credit card number. Yesterday (tues) my son called them in the early evening and they still did not have this situation fixed. So, now I am paying for another day of this rental car. I feel like I am getting the run around from Art. This has been very frustrating. I work full time, 12 hour days and do not have ready access to my cell phone due to working in a jail.
Can you please help me get this situation figured out ASAP since I am now accruing daily charges for a rental car that I could have gotten a lot cheaper then the daily rate I am currently being charged and which the Kia dealer/Art said that they would be picking up.
Angel a.rosilez@ruhealth.org

I contacted the roadside assistance number on Aug. 15th this was the number that I was given when I purchased the car in Dec. 2015. My car battery was dead and I needed to have it charged. I spent25 minutes on the phone with 4 different people each one wanting all of my information, over and over again. The last one had me spell out the street address more then half a dozen times I dont know if she understood english. The final result was me screaming at her on the phone , to just forget about it as I will get someone else to come out. There was no apology from her , all she said was ok. When I purchased the car roadside assistance, was part of the sale and Im sure that I paid for this in the price of the car. If I were stranded on the road, I would never be able to depend on this so called roadside assistance.I have had many roadside insurances and never had a problem getting help.I definitely would have to think twice in buying another Kia car. Albert Vitale

08/01/2018 13:13:38
I am the original owner of this vehicle, 2012 KIA OPTIMA. Earlier this year my engine was replaced due to a recall when I had 13,200 original miles on the vehicle. Glad I didn't have to pay for that! On July 27th, 2018 my air conditioner stopped working with only 16,105 original miles. A check by my mechanic verified that the compressor was inoperative and needed replaced. I had to spend $1,079.24 (paid bill attached )to get the air conditioner in my KIA Optima working again. I cannot believe that a "High Quality" vehicle as stated by my salesman and sold to me would need 2 MAJOR repairs with only 16,000 original miles. I strongly feel that I should not have had to deal with these kind of failures at such LOW mileage and I am extremely disappointed that I am out of almost $1,100 due to what may be a faulty part/product. Up to this point I have spoken well of my KIA and convinced other co-workers to purchase a KIA product. Based on the above I am requesting a review of my complaint and reimbursement of money spent.
Update- I have yet to receive a response from KIA Consumer Affairs--7 days and still waiting
Thank You,
Mike Collette

On 7/27/18 I had an appointment for a recall notice for my 2015 Kia Sedona at 10am at Kia of East Syracuse. My wife and I arrived ahead of time and checked in. We waited for almost an hour and my car was still outside, not yet brought in for repairs. When my wife called for the appointment the service mgr., Bobby G. Told her it would take approximately two hours for the repair. When questioned why the service hadn't started yet she was told that there were three recalls on the car. We only knew of one. We had to drive 30 miles one way,on freeway traffic to get there. I decided we didn't have time to sit around in a waiting room for up to three more hours. Not happy with the way we were treated, nobody came out to inform us of any problems it was as if we were neglected sitting there. I would appreciate an answer to this email

After two visits, service people decide I am imagining that cold air blows on my feet all the time from the passenger floor vent, tell me I'll need a third visit to do a diagnostic, and "NO" they cannot disconnect or block the passenger side floor vent.

I thought that dealing Doug paid off no matter what you all and that should really apply for a car that you bought from him that you're still so far negative after 3 years they put you in a new car 16 days later take it away I won't never deal with them again thank you and no thank you

Have taken my 2018 KIa in twice because cold air is blowing on my feet even when the setting is up. Kia service says it is OAD, nothing wrong. They never drove it, so I made a second appointment and they were to drive it. Nothing wrong. The service person asked me if "you tried setting the dial on face or vent?" I asked him if he thought my IQ was his shoe size. I told him I wanted the floor vent blocked off or removed. They said they could not do that and asked if I wanted to bring the car in for diagnostics!
I have learned that there are 3 tubes in there for directing air. All they had to do was remove the one to the floor.

I have been buying and leasing Kias since 2005 and have had them serviced at Smithtown Kia in Nesconset, NY. Last October I purchased a Certified pre-owned 2015 Kia Sorento Limited with 19,700 miles on it. I was given one (1) key remote (keyless entry) with car. I asked for the second key and was told it only came with one. When I returned my lease I was asked to return 2 keys otherwise I would be charged $450. I brought my car in for its second service at 28,000 and was told I needed the 30,000 service on top of the tire rotation I requested from the suggestion on my first visit. I did not recognize anyone from service, there were all new people there. An hour later I was told by manager Charlie that I needed brakes they were extremely low. I asked how could they be so worn, I was here 4,000 miles ago and it was never brought to my attention? And if this car was KIA CERTIFIED how could I need brakes in 8,000 miles? I bought my 4th KIA because of the service I received over the years with Eric and Tom. Now I feel like I am being taken advantage of.....I also asked Charlie about getting a second key because if anything happens to the one key I received I wont be able to use car. Charlie proceeded to tell me I was out of luck unless I wanted to spend $300. When I started to complain he turned around and walked away. Then to add insult to injury when I returned to my car where service left it parked along the curb, I got into car and proceeded to put invoice away in glove compartment and I felt my car jolt forward. When I looked out the window I saw that a service person was bringing a customer's car into service garage and backed up and hit my car. I immediately jumped out of car and started yelling but they continued to drive to back of building to service. I checked for outside damage and didn't notice anything but the mechanic knew he hit me and did not stop. Could someone please explain to me how you can sell a KIA preowned CERTIFIED car with one set of keys and bad brakes? When did treating repeat customers like they mattered go out the window? Bring back the people that cared and worked with you not against you. This experience just may change my mind about a future KIA purchase after being a loyal customer for 13 years. So dissappointed.

Moritz kia fort worth treats there customers very bad. I took my car in to be worked on at 7am on 7/6/2018. I was not told when i made my appointment that techs would not be there until 8:30. The service advisor said they had no shuttle driver and suggested i use my insurance to get a rental car. I left and will never go to Moritz again or buy another Kia.Horrible way to treat a customer!

I took my 16 Sedona in on Sat. 6/30 for battery issues - I spent 2 hours at the dealership. that I advised them had started on 6/28. They tested it told me I left a light on and it just needed a charge. I advised that was not the issue. The next morning 7/1 the battery was dead. I had it towed to dealership where the Battery was finally replaced. I was on vacation and spent 2 days 2-3 hours each day of my vacation at the dealership. on 7/1 we lost our prepaid non refundable reservations for lunch. If the dealership had listened to me on 6/30 and searched into what was actually draining the battery instead of brushing me off and stating I left something on. I feel discriminated against because I was a female and that is why I was brushed off.
Now for my second issue I now have 2 years of receipts showing my vehicle gets 15.4 MPH with a max on highway of 19.6 average is 17 highway. This vehicle gets the worst gas mileage of any 6 cylinder I have ever owned.

at 31000 miles took in for second time driver heat&air blower out, I live 40 miles away,after about 6 hrs in lobby I was told back blower not working,but parts dept. can not order because it shows no part for my model 2015 soul was told we will contact Korea to see what to do & call you. after two weeks & no word I go back & they say we forgot to call you but yes we can order the part, BUT you will have to come back so we can be sure that it is the blower I said NO you already know what it is just order it I am not going to keep coming up here when you already know what it is Home 205-646-3731 cell 205-351-1038

i can't believe KIA company anymore!!!.
i went the kia service( San Leandro, CA) center Jan/22/2018 for change engine oil, replace spark plugs, coolant flush, and transmission fluid exchange. the total amount i paid $683.77. it was terrible service and advisor. person who is service advisor name "Shivneel" did not explain to me about how bad my car and how changed parts of service. i was up set and i would like to know about my car condition and make sure about my car service was right so i complained someone in front of cashier. it was bad service i remember.
Today May/10/2018 i went my body shop for issue of headlight and diagnostic other problems. my new body shop engineer told me i need to change spark plug, but i already changed on January. i make sure that get safety check paper from him and i will visit kia service center again. i could not trust the kia service center and engineers did fix my car that day. i would like to full refund!!!

Bought my 2015 KIA Optima SX GDI brand new in January 2017 it was In the showroom hadn’t sold. I had this year January a problem with the gas tank power button not working and the over ride in the trunk not working either. The dealership I purchased it at in Somersworth NH is now out of business and so are six others in NH. I paid cash across the street at the Hyundai garage to get it repaired and submitted my claim at Quirk Kia in Manchester six weeks ago. Still no reimbursement of my money on a car that had 13,000 miles and was validated a part covered under the warranty. Now thousands of us consumers have no where to go in NH on the seacoast except dr8ve round trip 100 miles or more to get service atnt(entwo remaining dealerships. No notice on the closures of the many dealerships that closed. Nashua, Portsmouth, Keene ,Somersworth, Plaistow. Berlin ans others??

We own a 2011 kia sportage with 33000 miles on it.I started getting a check engine light.Come to find out it was an actuator motor assembly(p/n#11B061705B),Anyhow before all was said and done we were out $500.00.We were ready to trade this car and my husbands 2011 Sonata on presidents day for two new Kias.MY HUSBAND SAYS "NO WAY".We have owned toyotas and nissans and had them for triple the mileage of my sportage.Large repair bills not under warranty are not something that would want me to purchase two new kias.I asked the dealer (lokey kia in clearwater fl.) if there was any way they could reduce this cost.THEY DON'T CARE AND THAT TENDS TO MAKE ME AGREE WITH My HUSBAND. Maria F Biafore
2198 Nottingham dr. Clearwater Fl
727-422-1135
E-MAIL : mbiafore@tampabay.rr.com

I just purchased in July 2017 a 2014 Kia Optima. I previously owned a 2005 Kia Optima which I dearly loved and had no major issues other than an air conditioning unit installed. I chose another Optima since I had been so happy with my old one which I gave to my granddaughter.
My new Optima and the dealership is not providing the best care and seeing that issues are fixed. First, my service maintenance on or about Jan. 24th was poorly done. A week later, my car would not start. This was due to the battery not being bolted down and cable had come loose. The service department tried to assume that someone had tampered with my car and put in a different battery and removed the device that holds the Kia battery in place. Why was this not seen when the maintenence was done and no one has tampered with my car. Also on the passenger side door are a number of peeling paint issues running in a straight line. When I noticed this - after owning only 2 weeks - the service department implied that someone hit the door with something. That is definitely not the case as the small area only continued to get worse as time went on resulting in a much larger area now. I feel that this was a patch job gone wrong to cover up the areas and this should have been fixed by the dealership. A patch job to sell the car and mislead me into believing the car was in pristine shape. Instead, they sent me to a body shop who informed me that it would be over $800.00 to fix. I am very careful with my vehicles as you can see from the length of time I owned my old Kia. Maintenence is done regularly and only about 6000 miles are put on the car yearly. I am 69 years old and this was to be my "forever" car. Please respond as I am not happy with the outcome of my purchase and would like to have something done to fix my car properly. I am sure that Kia Corporate would not like one of their dealerships to be taking advantage of an elderly woman or anyone for that matter. This is definitely not good PR.
Thank you,
Jann Cissna
812-306-4664

I just found out that in April if I make a one time payment, I will be charged a fee unless I enroll in auto pay. I am very upset about this because I don't always pay on the same day. I get my paycheck different times of the month and like to pay my bill early if I can or sometimes it might be a day before. I hate the fact that I will be penalized even though I am still paying my bill. I have always paid my bill on time, why should I have to pay more just by simply not enrolling in auto pay? I love using my phone to make my monthly payments but it looks like I now have to send in a check payment so I don't have to pay the fee. I understand that I can just pick the due date for the auto-pay, but sometimes I have the money weeks in advance and like to pay my bill then.

3 years and 33,000kms ago I purchased a brand new Sportage. On day one I noticed a flickering oil light at idle. I rang the dealer and he suggested it could be a sensor and they'd check it at first service. I've had 3 services and each time have mentioned the issue but my concerns have been ignored and no investigation has been done. 3 weeks ago at a service I again mentioned the problem, but when I picked up the car and asked the service head man what they found ,he said the light didn't come on. I said the car has to be warmed up to see it he replied
' oh we haven't got time to do that'. Last Monday I booked it in to be specifically checked...and guess what..I have a damaged motor. I will now be getting a new motor under the cars warranty..all good . But now I'm stuck with a hire car for 5-6 weeks that they've provided and a $1500 excess if someone scratches it in a carpark or hits it and doesn't leave details. ALL THIS THROUGH NO FAULT OF MY OWN.
The condescending,arrogant and dismissive attitude from Kia service centres (2) has appalled me. Not once have they treated my concerns as being important enough to check. And then to be told that 'everybody knows that an oil light needs to be checked '. Insinuating that this has all been my negligence in reporting and I'm just a silly woman. I drive heavy machinery nearly daily in my job..I know how important oil lights are.
THIS ATTITUDE TOWARDS WOMEN IN PARTICULAR IS OUTRAGIOUS.
KIA YOUR SERVICE CENTRE PEOPLE DO NOT FOLLOW THE KIA CHARTER OF CUSTOMER SERVICE.

I have a 2017 Kia Soul with 10,000 miles and all of a sudden there is a loud ticking noise in the engine .The dealer said it was the fuel injectors and that's normal.Why did this just start.If that's normal I would tell everyone you don't want to buy a Kia they make a cheap engine .

I purchased a new 2017 Kia Sportage EX awd. I drove the car out and on turnig right the car make a popping noise and also from a dead stop to about 50 feet it makes the same noise. I called the service department at the dealership I bought the car from and told them that there was a binding then popping coming from the car at the right rear. I also told him it was in my opinion it was coming from the suspension. When I arrived at the dealership I said it was a shock or stabilizer from the way it sounded. Fifteenn minutes later I was told my car was fixed. The problem was my Spare wheel package was installed improperly. I got in my car turned left from the dealership and then took a right to get on the interstate. The popping noise was still there nothing had changed. I do not think the suspension was even checked! I have little faith that this service department is going to find the problem and fix this car. I cannot believe I bought a new car and when I turn right I hear this wind up and popping sound. UNHAPPY WITH THIS KIA SPORTAGE!!!!!!

We have a 2004 Sorento we have 80k miles runs great milage? But what really bothers me the rims are peeling what is that about they look realy bad how do i fix this. What are they made of that doesn't be polished. I am open to suggestions.
Thank
Art

Been sitting in service dept for 3 hrs now to get voice activation fixed on a kia I bought 3,wks ago .3 times radio has been updated in the last 3 wks..updating it now again..told to expect update to last an additional 45 more min.then they will make a decision..seriously..not happy.wasn't offered a rental was just told they wd drop me anywhere..I gave things to do..

I have a 2015 Kia Optima the motor in the car have went out and the dealership want say that the warranty want cover it. How can a engine go out in a 2015 just a year old. Did not start acting up after the oil change. $7000 to replace the engine money we don't have right now. I am upset with Kia this is our second Kia and I don't know if we would invest in another Kia.

I have a 2013 kia Rio. I need a new motor. I still owe 3-4years on it. I am being told that because I didn't get a oil change as often as they felt I should've and I don't have receipts for what I did because my son done about all the oil changes for me that my kua warranty is void and wouldn't be honored. They said it would cost 4-5000 dollars for a new motor. Do I need to get a lawyer or what?


I bought my second Kia within the last 12 month’s, the last one being one of my daughters first car. Although it was used it still put her into a $14K debt and as a college student that ain’t exactly peanuts. She took delivery of the vehicle and noticed the gas tank was only half full. I have since learned that this is a new company policy and I want to tell you that the policy sucks. It took the thrill out of the purchase and makes you guys look like you’re hard up for cash. It also makes me wonder what else you’ve done that I haven’t noticed yet, being that you seem to be that desperate. I have two more kids in line waiting for vehicles and considered trading in my 2011 for a newer model, but I think I will go to a company less cash strapped than you seem to be. I will pass this policy along to everyone I know in the hope that they reconsider buying from companies that do that kind of stuff.
Good luck
M. Vazquez.

I took my car to have it serviced and they told me all these things were wrong with it and quoted me 3300.00 to have it fixed. I told them I couldn't afford that and we got repairs down to 1,175.00 is what my final cost was so picked up my car drove it out of town next. When I reached my destination car broke down wouldn't moved called Kia talked the service manager they told me to have it towed and take it to shop.
They paid for all the repairs and towing so next day I called to see if my car was fixed well the one guy said he needed the ok to fix car from Kia place. So I called Kia and he said he needed an invoice from other place to know if they would pay for it. I got a little upset cause I was out of town and out a car so I stated to the man I need you guys to get on the same page because I need my car back and then the manager from the Kia place whom I was talking with told me if I didn't stop barking orders at him he wasn't gonna pay for nothing cause it was not there fault.
I said excuse me I just paid over 1000.00 to have my car fixed so if it's not your fault who's was it needless to say it was just arguing back and forth and it was ridiculous they fixed my breaks on my car and and when they put them back together they said they put the old bolt back on and it must have broken so if I just paid over 1000.00 to fix my car shouldn't they have at least given me the option to purchase a new bolt seeings.
I live in the mountains and the bolt broke and the caliper came off and wedged itself into the rim so when they tell me it's not there responsibility to pay to fix it because I was just a little upset when speaking with him I think is not very professional and it really makes Kia look bad because once I found out how serious of a situation I was in when the bolt broke. I could have died or been in a very serious accident all because they couldn't replace an old bolt or even tell me I need a new one. Even the other repair shop that still has my car til this day 3/9/16 said I was very lucky and that angels must have been with me that day.
Oh and I have pictures and I have statement s from the service department on what they saw it was a very poor job and for what Kia was charging me they were shocked anyways. I feel like Kia should have God at the least apologize or reimbursed some money or offered a free oil change or something but I got nothing from them and my car has been out now for 1 week that I have been without my car.


Consumer Alert: Dothan Kia resorts to unscrupulous tactics to sell overpriced vehicle to elderly man. On Friday, September 16, 2016, Dothan Kia sold my 85-year-old grandfather, a used SUV for up to $10,000 above its value and financed it at more than 12% over five years. I believe the tactics used by the dealership are unscrupulous, deceptive and highly questionable, and that the sales staff took advantage of an elderly man.
The sales price of the Kia Sorento was $23,239. CarMax values a comparable Sorento at $13,340. NADA has an average clean retail price at $16,000 My grandfather was overcharged between $7,000 and $10,000. After accepting his 2006 Kia Sportage as a trade-in, the dealership also asked my grandfather to put $5,660 down in cash, which he did. The dealership even wrote out his check for him and had him sign it. The total financed by Dothan Kia is $28,247 at 12.29% over 60 months, or five years. He’ll have to pay more than $28,000 for a vehicle that’s worth $16,000 at best. Both the sale price and the amount of interest charged are simply outrageous.
Because my grandfather signed the paperwork, Dothan Kia says it’s perfectly legal. But that doesn’t make it right. I believe the dealership took advantage of an elderly man for its own inflated profit. Please consider yourself warned: Dothan Kia will resort to underhanded tactics and take advantage of the elderly to make a highly-profitable sale.

I don't have a problem with driving a Kia I have a problem with the customer service at Big Red Sports and Imports in Norman OK. I was initially told by the sales person that I couldn't apply for a used vehicle since I didn't have a down payment, nor could I apply for a Kia Soul because it had no rebates. However I did have a trade in and was told I didn't have enough equity in it. So I was presented with a 2016 Kia Optima that had a "big rebate" I applied for this vehicle and left the lot with it, just to have to return 5 times to resign papers, present a co signer, provide proof of residence twice, and ultimately returned to the lot to "reapply". By the way I probably could have driven this vehicle for several months if I didn't need to tag it, as I'm the one that called Big Red and told them I haven't received a payment book nor a title.
I spoke to several people on my first phone encounter with no answers and a promise of a return call later the same day. Needless to say I called them multiple times the same week and one finance person was the only one that called me back within a ten minute delay and information stating "everything looks good we just need you to come in and resign papers" I made arrangements to go in and was told I had " 2 options: to reapply for financing or go on how I was before". I asked why the need for reapplying when I was told to come sign papers, the finance person says "you didn't turn in proof of residence or it was denied". Please note we gave POR initially and twice after. Overall Ive returned the vehicle very dissatisfied with Big Red!

Our 2012 Kia Sportage was repossessed on 11/4/15, after your representative told us it would NOT be repossessed. My son had talked to the representative stating that he would be wiring a payment of $1700.00 to you on Oct. 23rd, and one of $1500.00 on Nov. 4. I suggested that he get the agreement in writing, and heard the representative state that it wasn't necessary, because they wouldn't repossess the car since he had arranged with her to make those payments. Instead, the car was repossessed the morning of Nov. 4, 2015. I believe my son has filed a complaint with you already (Confirmation #K3067103), but I wanted to make sure that you were aware that I was also a witness to the fact that we were told you would not repossess the auto.
I also want you to know that this is the second time a Kia representative has lied to me, telling me months earlier that you could, and would, repossess the car anytime you wanted to. Since the car had been taken by the State for forfeiture, I knew that was untrue, and he later said that perhaps they wouldn't repossess it just then. I'm elderly and in poor health, and the stress this has caused me has been considerable. I was actually buying new license plates and tabs while you were repossessing the car, an expense I certainly did not need if I had no car to drive. This needs to be made right! I believe my son will be talking with one of your representatives again tomorrow.

I went to town yesterday. I hit something on the highway on the way in. The my tire light came on. I pulled into a parking lot to check it out. I found out my back tire was flat. No problem, I always keep a pump and a tire plug kit in the trunk. So I start pumping it up. It's not inflating. So I thinking, OK I got to use the spare tire. Guess what? There's no damn spare tire! There's not even a frickin jack! There's a frickin pump that looks like it cost like 20 bucks and a save a flat container. Which is worthless because I can't inflate the tire. So I call the dealership, they tell me yea that car (2014 Rio) don't come with a spare. But they tell me that I got the road side package, and to call them. So I call. They said they would have someone out in about 45 minutes. The guy showed up, hooked my car up and towed it a couple of miles away to the dealership service dept. I'M HAVING MY CAR TOWED FOR A FLAT TIRE! WTF! Anyways. They tell me it has two holes on the sidewall. So I need a new tire. (105.00) bucks. They didn't have one, had to order it. Another hour. It ended up 3 frickin hours for a flat tire! I love this car, and your service dept. it is awesome. Never ever dealt with a service dept. like the Kia ones. Great people. I asked how much a new tire and rim would cost. They told me between $300.00 and $350.00. They said I had to buy the kit. I don't want a damn space saver tire. And I hate the jacks that come with most cars. I always use a floor jack. Anyways I had to write this a day later because if I had written it yesterday, it would have been unreadable. I was so pissed off I was shaking. I mean seriously, if I got towed into the service dept twice, that would pay for a new tire. On a side note. The salesman told me I had Sirus on my radio. Come to find out it doesn't work in Hawaii.

My daughter brought my Kia Sportage Jeep 2005 into the Premier Kia Dealership in Metairie, LA on Veterans Memorial Boulevard on September 20, 2016. They advised us on the compressor going out for the air conditioner and how much it would be for it and also for the water pump which is not disbursing the fluid to the windshield. I arrive to pickup my jeep and they charged me $120 for just looking at it if I didn't get anything repaired. I paid and left with the vehicle. I got about 5 minutes away when I left and the jeep cut off, stop starting and started running hot. It was not doing this at all. I had to push the jeep off the street and 2 other gentlemen helped me. I had to call a tow truck and have it towed back to the dealership to see what did they do or what has gone wrong.
They kept my car for a week and said it was the starter in which I did pay and have repaired and was also going to have the compressor done. They promised me the starter would come in on Saturday the 24th of September and would be ready on Monday, September 26th. This did not happen. I had to call them back and find out what was the issue because they did not have the courtesy to call me and tell me. They claimed the starter did not arrive and is expecting it to arrive on Wednesday the 28th. This does not sound very honest because they were promising me the car for Monday the 26th. I now have decided not to fix the compressor with Kia because nothing was done within a whole week. Once the starter was repaired, me and my daughter arrived to pay and pick it up.
My daughter left in the jeep to go to work and took the interstate, the car cut off again. She got it started and it cut off again, would not start and started running hot again. These were the same exact problems the jeep was having when I got it back from them after the diagnostic. This time Kia offered to tow the car in, however, we tried to drive it back as close as possible because of a misunderstanding. I did not know they were sending a tow truck which is why we moved it.
The jeep would not start up and run to get to the dealership, therefore, since I missed the option for them to tow it back, I had to call another tow truck to get it back there. My car has now been there for 2 weeks and they have not found the problem yet. They will not provide me a loaner car or a rental car and also will not keep me updated on what is going on. I have also talked to Jason who was my service provider. I then tried to contact Ray, the service manager, at this time because now it has been 2 weeks I am without a car.
He explained that until all the parts come in for the car, they do not work on the car. I have spoken to him twice. The second time it was about the starter that now they have to order a new one. This is unacceptable and they should be able to accommodate me with a vehicle until they figure out what is the problem.The dealership made me buy a starter saying this is the problem and yet the jeep is still not operable. Why is it running hot and will not start? Why can't they take care of a customer when they do not know the issue and I have given them an ample amount of time to repair the vehicle? I also left a message for the general manager who did not return my call. I want the service I deserve. It is now 3 weeks.

I have a 2013 Kia Optima EX, It has 39,000 miles, my wife was driving the car with two of our children in the car and was involved in an accident. She rear ended a SUV going from 30 to 35 mph. There was severe damage to the cars front in, $8100 to be exact, pushing the bumper and support beam through the radiator and pushing the hood back and destroying the front end of the car. My complaint is that the airbags did not deploy and my wife's seat belt did not engage. I have filed a complaint with the national consumer affairs, Kia will not address the issue with me and I have no reasonable assurance the airbags or seat belts will work if the car is in another accident.


First, I would like to say that I have been a loyal Kia customer for years that have purchased several vehicles from your Stockton California Kia dealership. I recently purchased the 2015 Kia Soul (trade in 2012 KIA Soul ) and was treated with such disrespect and horrific customer service that my faith in the company as been rocked.
The Sales Manager's conduct has been absolutely deplorable and not what KIA or its stock brokers condone whatsoever and relegated the reputation of KIA to that of "The Unethical Commission Driven Shady Car Salesman". This cannot be how loyal Kia Customers can or should. Accept when you choose to purchase a vehicle or in my case several from the company .
The lies to my family and how he conducted himself would embarrass Kia administration at the corporate level and stock brokers as well would find it unacceptable.
If this reaches a member of top management with Kia I would appreciate a return phone call/email to discuss my issues and length, and I would like some form of Corporate Kia Management intervention regarding my situation .
Trust is the cornerstone in business and is what is expected when you purchase a major vehicle like an automobile and when you are a loyal customer to a major company in America is supposed to mean something.
I'm glad this complaint opportunity is available as I was informed by the Account Manager, Terry Hill, that she was the highest anyone could go in terms of complaints which is absolutely not true.
I would love the president of Kia or a member of the Board of Directors or someone from the stockholders portion Kia to read this and to attempt to contact me regarding my concerns and time sensitive issue .
If I and other loyal Kia customers here in California and across this country who believe that Kia is a outstanding company who value their customers are to remain loyal, it needs to reciprocated by KIA. I need to know that I and those I've recommended to KIA have not been fools for spending our hard earned dollars with KIA Corporation.

I bought my Kia Soul in May 2013. It has been great thus far until a few days ago. This past weekend, January 9th-10th, my Kia Soul would not start. I live in LaPorte, IN and the weather has been snowy, icy and with minus wind chill factors with temps in the minus 20's. I am in a band and use this vehicle to transport band equipment from job to job. If my car is not reliable, then I cannot continue to do this. We were finished with a gig and loaded the equipment into my Kia Soul. I got in and tried to start the car and it did not turn over. I tried turning the key in the ignition 4 times and each time all it did was click. The battery seemed OK as all of the lights in the dash were bright. I went back into the venue and asked if we could wait there as I had to call for a tow truck. The place was closing and I was imposing on the owners to wait with me when they truly wanted to go home for the night. In the meantime, my boyfriend went outside and he tried to start the car. He turned the key in the ignition 4 times and on the 5th try the car finally started. So we thanked the owners for waiting for us and warmed the car up and then made it home. The very next morning, the car would not start yet again. And the same scenario ensued. Finally, after turning the key in the ignition multiple times the car finally turned over. So we drove it directly to Neilsen Kia in Michigan City, IN. It was a Saturday and the service department had already closed. So I left the car with one of the salesman (Chuck) and filled out a form and dropped off my keys. On the following Monday, I called the Kia service department and asked if they were able to fix my problem. The mechanic on duty (Mike) explained that the problem was not fixable. I thought that Kia had a warranty that covered the car, bumper to bumper, for 5 years or 100,000 miles. This was one of the main reasons I bought the car to begin with. But Mike explained that the problem is in the design of the 2013 Kia Soul. He said that the starter is mounted to the bottom of the engine block and there is no splash shield protecting the starter from snow and ice getting into it. Thus, the starter froze. I asked if a splash shield could be put on my car to keep this from happening in the future. He told me "no" as they only started putting the splash shields on the 2014 models and the 2013 Kia Soul had a different body design which would not accommodate the 2014 splash shield. So I said, "Well, what can I do as I need to have a reliable car?" And he basically told me "nothing". He also told me that 3 other Kia Soul's of the same year had been towed into their dealership with the exact same problem that weekend. I can't believe that Kia would not address this issue. This is a design defect and it is not something that I am responsible for. I cannot continue to drive the car in the cold weather when it is not reliable. So we drove it directly to Apex Muffler in LaPorte and explained the situation to one of their mechanics. He said he could configure a splash shield for my car and it would cost $120. So I left my car with him to get this taken care of. In the meantime after he looked at the under carriage of the car, he called me and said that there were actually holes drilled for a splash shield placement. So what gives? Why couldn't Kia take care of this for me? It should be covered in the warranty. You must know of the problem because you have taken the initiative to redesign the car in 2014 to have the splash shield to protect the starter. This can become very dangerous to people as they can become stranded in below zero temperatures and it can be life threatening to those who live in states where the winters are challenging due to snow, ice and low temperatures. So I would like someone to address this issue or at least refund my money for forcing me to get an outside mechanic to repair a problem that Kia should have taken care of in the first place.

When I purchased my new Kia Sedona in 2009 it came with a "tires for life" policy. I had my car serviced regularly at the Kia AutoSports in Tallahassee where I purchased the vehicle as was required for the "tire policy". The dealership was recently sold and the new owners will not honor my "tires for life policy". I sent certified letters to the new owner and general manager, including all of my service paperwork.
The certified letters were signed for at delivery and I have the return receipt. I never heard back from either the new owner or general manager. I live a 2-hour drive from the dealership and I would not have continued to have my vehicle serviced there if I realized that the tire warrantee was not valid. I now plan on contacting the Tallahassee Better Business Bureau as well as YELP. I am also sending a letter regarding this situation to Kia Corporate in California.

My Kia Sportage only has about 80,000 miles and the 3rd set of brakes, the original set, second set put on by the dealership, third set we paid for out of pocket. The center dome light that regulates enter & exit lighting has not worked for 4 years. The radio & CD does not work. We have tried to get a third key made about 2 years ago & nobody can make a duplicate key, even the dealership. The dealership said we would have to install a new ignition, At our expanse. Now it has come up I cannot get my key out of the ignition. We have had nothing but trouble with this Optima after about 1yr after we bought it new. I have now been able to steer 3 potential buyers away from buying a Kia. I will continue to do so until i can get some honest help.


I purchased a 2016 Kia Sorrento on October 14, 2015 and had the car for a week and had to have it towed to a Kia Dealership. The Kia Dealership wouldn't offer a rental car and when I contacted the Kia Customer Service, the representative said he would look into it and call me back. This was on a Friday and I was told it wouldn't be until that Monday that I would get a call back. I never received a call back regarding a rental car and my car is still in the shop because the whole instrument panel needs to be replaced. The dealership had to order the part in California and then I was told they had to order the software for this. My new car has been in the dealership for over a week and a half.

On Feb 20-took My Sorento in because of loss of power while driving- Cost me 432.36 for repairs- Yesterday while driving through 5 lanes of Atlanta traffic-It looses power again-How dangerous is that? It did this several times before I arrived at home. I have taken it in again- We will see what happenes! Very dissatisfied with KIA-- Paying cash for this vehicle will never happen again.

It is my pleasure to write to you to have more information from you, of the technical problems encountered in my car Kia Model Sport age 2012 and holds the base number (CNAPC81127279052) and always agent here in the Kingdom of Bahrain Ihamleuena responsibility. A year ago, and I'm going to work in the morning the car does not work, when I take the car to our local agency I find the car battery was Damage ((without any alarm Light alert in the dashboard indicator lights )).
Two days ago, my car doesn’t work and I took to the agency and on the next day they call me, saying that the engine oil has become fat. And to preview the car you need to pay an amount equal to $ 700 . My question is directed to the caller (Why did the alarm Light alert in the dashboard indicator lights didn’t display about engine Oil alarm). The answer was that all Kia vehicles manufactured, alarm dashboard indicator lamp does not support this kind of issue. And also I told them that the car has not completed the age of three years and it run only 45934 km away. Which car is still under warranty? They said the imbalance in the engine does not include a warranty.

First let me say I love my 2013 kia optima, my complaint is that I did not realize that the car did not come with a spare tire or jack. I know it has 24 hr. service to call for 5 years, however I know I will most likely keep the vehicle for more than five years, what do I do them. Also where I live in the country of rural Ga. I don't want my wife to be stranded in the middle of nowhere with a flat. She is a country girl and can change a flat tire, like all country girls I know! Please contact Kia and express my concerns.

I have a KIA Sorento 2004 model. The windscreen has 3 major cracks running from the rear vision mirror down wards.
There are NO stone chips or damage anywhere near the fractures to be the cause of this . I am informed that there are many other KIA vehicle owners who have had a similar problem and have had KIA replace their windscreen. I approached my local KIA dealership which is in Newcastle N.S.W. Australia and they were not interested in persuing this.
I would like KIA to follow up and rectify this problem of my cracked windscreen. Obvious it IS a problem with KIA vehicles.
Just surf the blogs on KIA Complaints and see how many refer to "Cracked windscreen " problem.

On April 1, 2014 on around 4 P.M. I was driving on Astoria Blvd, Queens, NY, and while approaching the red light the car all of a sudden shuts off. I waited few seconds to start the car again. The same day while driving to the Bronx, NY at around 5 P. M. while driving on the Cross Bronx Express Way and Middletown Rd. I experienced the same situation as stated above on this letter. I am very concerned about this, because is not only about my safety, but the safety of other people on the road.
Because there are no Kia service department in the Bronx, NY where I live I called Kia at Tenafly NJ, where they wanted me to take the car the next day 4/3/2014. I emphasize that it was impossible because on that particular day I was traveling to PA. The appointment was scheduled for today April, 2 2014 at 4 P. M.
Your attention to this matter will be appreciated. I can be contacted at 917-412-1356
Sincerely,
VIncenzo Castellano

I had a day off of work and took my Kia Spectra in for a recalled part that needed to be fixed. During this time I also requested an oil change. I dropped my car off at 8:15am and was not called until 11:15am to pick it up. When I was trying to pay for the oil change there was no paper work on this being done.
The admin person told me to go walk back into the service center to figure it out. That was the 1st rude thing that was done. Customer service would have been for her to call or page the tech to come into the show room area. I went back to the service department only to find out my car had not received an oil change.
This dealership had my car for 3 hours to do 1 thing?!?!?! After the tech said he forgot about it that he would get it in for the oil change in the next hour. Are you kidding me?!?!? I had made other appointments that day since it was my ONLY day off.
Not 1 person apologized or offer any assistance or a solution to this issue. Don’t you think these people could have said here come back to us and have a FREE oil change. I don’t even care if I had to pay for the oil change but at least offer something. They were very unprofessional. I TRIED to give this dealership another chance. This is the 3rd issue I have had with these people.
They have a brand new building and I thought the help there would have been different. Though I found out the hard way nothing has changed with their service! I also don’t think someone on the clock and working should be on their phone more than speaking to a customer.

Radio and Backup Camera quit working and now the battery is draining and dead everyday. Never had the problem with the battery until the radio and camera stopped working.. You pay that much for a car, you would think it would last longer.

I purchased a new 2016 Kia Soul.
It has 37,000 miles today. I have a check engine light intermittently comes on when the temperature drops. The car has been in various auto shops ascertaining why the light comes on and off. No mechanic can fix the problem. Basically, I have been told to either live with this problem or sell the car. It is only 4 years old. The internet is inundated with the same problem as mine. Nobody has an answer. I will never buy a Kia again.
I have to keep this piece of junk for 4 more years. I cannot afford another car. Kia should be ashamed of themselves.

Hi Team, We recently bought new Kia seltos on Oct 25th from hubli, Karnataka, Its been two months still we dint get our car number.
When we call Kia car showroom in hubli, they r denying to take up our calls including the higher authority of that showroom. I especially mention some of the names who called many times to pay amount before buying car but once we bought they left our hands which made us totally dissatisfaction.
Hope u know the importance of customer satisfaction in any of the field.
I specially mention some of the names called Naveen, Preethi and Vishal these three from hubli showroom does not took proper responsibility which is making us now to suffer. Kindly take action on them and request you to resolve our issue ASAP.

My 2015 Kia Sorento AWD was towed to Napleton River Oaks Kia in Calumet City, IL on 8/15/20 due to cutting off while driving. It sat there not being looked at for 1 month because they had over 20 engines to replace. They 1st misdiagnosed the problem to be a high pressure fuel pump. Then they found that the engine that was just replaced by International Kia on 12/2019 had internal failure. On November 5, 2020, I was told that my vehicle was ready for pick up. I went to pick up my vehicle and a trim piece was missing off my door, the car was dirty, the tpms light came on 2 blocks away and the differential was locked up. I took it right back. I was told at that time by the Service Writer, Jahari, that he didn't know if the differential was covered under Powertrain Warranty. He had to wait for the tech to come in the next day for him to check.. The next morning I called the General Manager, Ziggy, explaining the situation. He said that he would have the Service Manager call me with a resolution. Instead I received call from someone asking me how my service experience was . After I ran everything down to him, he said he was going to forget everything tI said and tried to sell me a car. I never received a call from the Service Manager. Around 2pm on the same day, Jahari called me and said they had to rebuild the differential and I had 1 tire that was the wrong size and they would need to replace it before the tech could test drive it after repairing the differential. I advised to put the spare on the ground and put the off size tire up in the spare position. Then after 1 hr, he called back and said i need 2 more tires due to them being at 3/32 & he text me an estimate for over $800. I ended up going to Discount Tire and buying 4 tires. I told and text Jahari to put the wrong size tire and the other tire that had 6/32 in the back of my truck. I was told ok. On November 18,2020 I was told that my vehicle would be ready for pickup by the end of the week. I never heard anything back. On November 25, 2020, i called to get an update on my vehicle and was told that the tech found an oil leak from the engine and they wanted me to come up there to see that it was leaking. I refused because it was a waste of my time to come to the dealer to look at oil on the ground. I was also told that someone from Kia was supposed to come to dealer to determine if the engine repairs were to be covered under warranty or if the dealer that replaced the engine in December 2019 would be responsible. I never heard anything back. I went up to dealer on 12/15/20 & noticed my vehicle was in the same spot it was in 3 weeks ago , when I had switched out my loaner. When I questioned the Service Writer about why my car was sitting in the same spot for 3 weeks, he said he was aware of how long it wassitting there and that the tech had been working on another vehicle. I also asked him about the Kia Rep and he didn't know what I was talking about. Jahari called me on 12/16/20 & said they couldn't find the oil leak. The tech added dye to engine and they wanted me to pick up the vehicle the next day, drive it for 1000 miles and then bring it back to be checked. On 12/17/20, something told me to call and confirm that the headlights i approved to be replaced on November 10, 2020 were done. Jahari said he didn't know. I asked him to find out and call me back before I got there. I never received a call back. I arrived 15 minutes later to the Service Writer walking to my vehicle. I had to ask him twice if my lights were working before I walked in front of my vehicle to see that they weren't. I told him I didn't have time to wait for something that should've been done a month ago. The Service Writer said nothing and just walked back into the building. Kia Corporate called me today and I advised of everything. She had no record of a Kia Rep coming out and said she would contact the dealer's District Manager. The Service Writer called me 1 hr later advising that my headlights were replaced and that I needed to drive the vehicle for 1000 miles and bring it back for the leak to be diagnosed. I was also told that the 2 tires that they were supposed to put in the rear of my vehicle were thrown out and they would credit me $50. I get to the dealer today around 3:30p, used my other key to check the headlights and they still weren't working. I went in the Service Dept and the Service Manager and Advisor were gone. I found the Sales Manager, Ryan and had him verify that the headlights didn't work. He went in the dealer and confirmed that I was charged for the headlights even though they weren't working. I feel like that I am getting the run around and my vehicle is still not being repaired after 4 months of being at the dealer. Please help!

i was over charged on my service and miss lead by the service advisor, i will never use the central ave toledo service again they are not very friendly and they are not helpful and honest its all about the money, i brought coupon and and walked out owing 40.00 more then i should have and they alighned the car and then told me i need 4 new tires?

well this would be my second complaint. On the 29 of November I sent you my complaint and I have yet to hear from you.
Poor service at my KIA dealership in winston Salem .
Reference R>O # 6363308/1
Bernard and Robin Ricca
310 Academy St
Rural Hall NC 27045
336 499 2036
Loyal customer since 2006
4 cars purchased since then.

I would give it a zero if I could but I can’t. Kia in Lancaster Pennsylvania has had my car for over a month. I dropped it off to them on October 22. I did get a one phone call that day saying they did not know what was wrong with the car but from there on out I never got a phone call unless They were returning my car. And they didn’t even always return my car. I finally was fed up and call them again on Monday, November 9. At that point they said they don’t know what’s wrong with the car and it’s not doing what I said it was doing so I picked up the car on Tuesday. Within 15 minutes of having the car it already did the problem that it went in for. And they also bent my hood by leaving a wrench type piece of tool between my car and the hood. So I took the car back on Wednesday the 11th. I spoke to the manager because I called her last Thursday and Friday (11/19 and 11/20) who insisted she was going to personally figure it out and call me on Saturday the 21st and she never called Saturday and she still has yet to call. Today is Tuesday, November 24. And it’s been almost 5 weeks that my car has been there.

KIA SOUL Problem 10/30/20
8/19/20
Picked up from service from dealer $178.00, new battery, oil change, air filter, inspection, rotate tires etc.
Milage 19069
9/2/20
Car over heated while taking youngest granddaughter to get her road time in for her driving test and took car to dealer, left car and used their loaner to get home. I returned it the next day. Sounded like the water pump was giving out as there was a sound of an impeller clanging, no water in the reservoir. No sign of water in the oil and temperature gage would not register. I was told that I would be responsible for an engine tear down fee of $2300 if the problem was not a manufacture defect and KIA required the dealership to tear down the engine.
Milage 19249
10/29/20
Received a call from Dealership stating that they found some stuff in bottom of radiator and hose, heads were warped so it must be something I did. Told KIA would not warrantee engine. Upsetting
10/30/20
I called the dealership and Rob Levett returned my call. Ask for price of new engine and was told it would be $7500 plus $4500 labor and cost of any related parts needed, a used engine would be $7509.89 installed but there would no longer be a drive warrantee on the Soul. Not happy as car is not worth the added cost to me as I still owe about $13000 on loan. Received a number for KIA Customer support (1-800-333-4542) and called to make a case for them to honor their warrantee, 10 year 100,000 miles. While talking to Rob and the customer service rep. I noted that the car was only driven 180 miles between service, nothing was added to it except gas, that either the head gasket failed or water pump or while in service they missed something in their inspection like fluid in the radiator or reservoir. Possible leak? I saw no evidence of leaks in my garage or driveway.
I was told by customer service rep that he would look into this problem, call dealer and service provider and would return to me their answer for honoring the warrantee in three days.
Note: While car was in service from 9/2/20 until 10/30/20, I made several calls to dealer’s service department and did not get many return calls, maybe 1 out of 3 attempts to get status of car. I was informed that there were 4 engines a head of mine for the repair mechanic to do, and they have 4 mechanics working on engines which is why it took 58 days to inform me. Question to self … Does KIA have bad engines?
I went online and researched KIA engine problems and the head gasket failing is one of them which destroys the engine and apparently a common problem for KIA.
1
11/5/20
I called the dealership to see if they knew what was going on with my claim for the warranty being honored. Rob Levett had not heard anything and other then their enquiry from Customer Service looking into the mater, and suggest I call customer service.
11/6/20
Customer service called, Jason, and left contact information. I called and talked to a different agent who gave me my claim number (137092) and informed me that KIA would not cover my engine because of a crack in the transmission and some “Gunk” found in the engine. The gunk could very well be from the plastic parts that melted due to the overheating. Could the crack in the transmission have been caused by the overheating of the engine as well.
I believe KIA should be responsible to honor their warranty.

This is the worse, most unreliable company to buy a vehicle from. They will lie, rob and steal from you. Then when your motor blows from one of their recalls they blow you off & not care & you be left owing $8500 on a blowed motor car. You can’t work, can’t take your kids to school when your a single mom, and they treat you like trash!

Hi,
I am from salem, India and booked kia seltos htk plus version (Red) on oct 16th in VST Central KIA Showroom in salem Tamilandu India.
The reason i am drafting the mail is i aint received proper communication for vehicle delivery and delivery date.
the representatives in the showroom failed to communicate with customer for documents, delivery date. Those people are providing tentative dates where in end they come up with new dates and extend the deadline.
Its really frustrating if you understand from customer point of view if proper responses are not given and contacted only payements.
As per their latest communication, it should be delivered today (2/11/20) but they came up with new reason as staffs arent available to register the vehicle.
this response makes me more frustrating at a point where i want to bring into notice where many customers like me affected by the showroom.
I hope KIA would take this request and take action on them.

Worst dealership I have ever dealt with in my life. I will never ever buy a KIA again. I give them 0/5. Customer Service is so unprofessional and the service department is horrible.They treat there customers like crap.

What were you thinking? I drive a 2019 Kia Forte with this new chain link transmission that is absolutely useless when you turn the cruise control on. If you go for long drives and plan on saving on fuel and enjoy the cruise control then your out of luck. Whatever speed your traveling and you turn the cruise on the RPM will jump considerably and thats bad for fuel and wear and tear on your vehicle. If I had my choice now I wouldn't buy that car and wish I could get rid of it. I hear all the new Hyundai and Forte have that transmission now. What a mistake all those engineers and they couldn't figure that out.

My car quit Tuesday night,they picked it up Thursday evening and they have been telling me everyday since that they were going to call me back and have yet to do so. I am out of a car and have missed work 3 days due to the fact that I have no car to drive. I still haven't heard a word about a rental. This has been the poorest service I've ever received.

Dear Kia managment,
My name is moshe mizrachi, i live in israel , i bought new Kia sportage GT 2017, (3.5 years ago), before i will share with you my bad experience story i must say that i am really appreciate your company and i do think that you are one of the greatest car companies.
In about 3 weeks ago i went to a yearly vacation trip with my family to the north of israel and suddenly the car started to go very slowly without any warning, i couldnt drive more than 70kmph, and no alarm was raised , i was realy confused, i knew it something about my engine, some how very slowly i arrive to kia garage in the north and they told me that my turbo system stopped working , i didnt know what does it mean, so they told me that this part gives mire power to the engine, also thats price list of the part is 9600 israeli shekel, i was shocked with all my family, (car is 2017, 75000 km , so its half year behind the manufacture insurance ) , the car 3 days on the garage (i got great service from this kia garage) , and i had to take my family with rent car for 3 days because i didt want to stop my family vacation, so i paid 1950 israeli shekel for rental car.
After 3 day the car was ready and after a lot of arguments with kia Israeli they got me discount, so i paid totally 7000 Israeli shekel (include replacemect) , i was so sad together with my wife, paying this huge amount of money suddenly , i don't understand how so expensive part brakes after 3.5 years .
Kia team, please try to assist me here, i would like to get full refund for this part, it was only 0.5 year behind kia manufacture insurance, please help, i am so sad about this experience

they dont have an option for 0 stars...they dont even deserve 1 star...they are thieves and liars...they will screw you over....do not get a kia....you are better off with toyota or even honda.!

i bought a 2017 kia sportage less then a year ago has already been worked on several times for electrical stuff then i get letter for a law suit aganist kia saying they can catch fire scared of vehichle now so prouably trade off but my compaint is i was treated like trash at kia in terre haute ind by the head sales manger ther and the service tech i wil never do bussiness there ever again and i will post all over social media how i was treated there

The salesman was fantastic , but the service dept was horrible. My daughter bought a kia soul and 4 days later a deer hit her car and the door handle on the passenger broke off , and she had a dent in the rear passenger side door. I called the dealership and explained the problem and told them I thought it was a small dent. I was told my daughter was told she needed to order the door handle first. We brought her car in on Saturday because that is the only day that she is free. First the person at the service desk came and looked at the damage for less than thirty seconds and said they couldn't fix it. but what really got my daughter mad is that the person kept putting his finger in the space for the handle and trying to pull off the rubber that was there. We returned the door handle and got our money back. I have never heard of a dealership that doesn't do repairs on their cars. also the finance person led her to believe the factory warranty covered routine maintenance for 25,000 miles. we scheduled her first maintenance at Coastal Kia in Wilmington NC and was told she would have to pay for the maintenance the first maintenance is only covered if you the car to the dealership where it was purchased. My daughter would rather pay than go to Jacksonsville Kia again. we will never go there again. but ending on a good note the salesman was excellent, I don't remember his name.

I went to the Kia service department on July 17, 2019 at 10:15am to get a new tire. I had speaking to Debbie on the phone and she said she had the tire I needed in stock, I knew it would be no problem. I got there and not even a 1/2hour in Debbie came in and got me and brought me back to look at my car. She showed me the treads on my tires and showed me the wear on them and informed me I would need 4 new tires now instead of 1. Now I pay extra for the oil changes for life, and part of their oil change inspection is to check my tires tread and inform me that my tread is wearing low. If they had done that, I could have planned and prepared to get my tires done. Not get ambushed. Also part of their inspection is to periodically rotate and balance my tires also looking at them to check for wear and tear. None of this is ever done. Why have a inspection checkpoint system if you are not going to do it?? Every time I get my oil changed they say my car looks great, and I am on my way. Then they want to quote me almost 500.00 for 4 tires. That is ridiculous!!!
I had to turn into someone I hate to get them down on the tires. I shouldn’t have to get mean in order for them to do their jobs. That is not my personality. Now i worry they will do something wrong to make me have an accident. I hope not. It is now 12:10 pm, and I know they have other customers but I have waited long enough. I have a very bored daughter with me. They have not stocked the customer service lounge, so there are no snacks, and no fresh popcorn, and there are flies buzzing around. This is disgusting. Something has to change. New management, or some people who give a damn. Thank you.

I have a 2018 Optima have not had a year leather inside they replaced the seat cover and when I had that done found crack in top of seat drivers side three places ...they took pictures he called and told me they will not repair this. this is the same seat drivers side. said it was normal !!! ARE YOU KIDDING ME......NOT NORMAL...MAYBE 10-15 YEARS DOWN THE ROAD......WHEN THEY JUST FIXED THE SEAT AND FIND TOP OF SEAT THE SAME WAY I THINK THERE WAS SOMETHING WRONG WITH MATERIAL THEY USED WHEN THE CAR WAS BEING BUILT..... I WOULD LIKE VERY MUCH TO HAVE MY SEAT REPAIRED. WHAT DO I DO NEXT???? CALLING HEADQUARTERS... BOTTOM WAS REPAIRED NOW TOP NEEDS IT SAD.... IMAGE IS AT ALLIANCE STORE

I sent you a complaint. About strut spring problem on this car . You never replied to me. . 2018734579 .

Discolorations of rims drivers side Midwest KIA of Wichita Ks took pictures of rims in December 2018 took car in March 2019 to have A Pillar replaced drivers side after 5 months also told again about rims, took car in May 2019 for recall was told they would see me in two weeks for rim replacement. It is July 13 still no response!!! Called your corporate people twice and emailed once to avail. So filed a complaint with BBB in hopes of getting something done. Shouldn't take six months to order new rims. Midwest KIA is the most incompetent and negligent customer service I have ever dealt with. Like my KIA Soul, but not happy with Midwest KIA dealership! They don't hesitate to call or email wanting me to trade my car in, but can't take of minor issues I have with my 2015 KIA Soul. Midwest KIA has lost my business will only go there with KIA related problems , no oil changes or anything else....

Took 2012 KiA Soul in for recall work on recall SC176. NHTSA recall # is 19V120. My daughters car, whom I am making payments on, started acting up on 7/6/19 so she took it to Autozone to get codes read from the check engine light that was lit indicating something was wrong. Her grandpa always told her to do that since it was FREE. It showed piston misfires and possible catalyic converter and oxygen sensor issues. After checking her VIN online, I found that this recall was serious and could cause the car to catch on fire or lock up and cause an accident. IT WAS NOT SAFE TO DRIVE! I purchased the extended warranty on the car and found out that it expired after 100,000 miles which was ridiculous cause the warranty on the new car was that much. SO, WHAT KIND OF EXTENDED WARRANTY WAS THIS?? NOTHING....USELESS! I took it to dealership and they have had it since 7/8/19 and have done nothing. Got KIA Corporate involved and they assigned a case number and worker to it but still nothing is getting done. After checking online, I'm finding a LOT of complaints on KIA and how they fail to honor recalls and warranty work. Always giving customers the runaround. Yes, I was denied yesterday on this recall cause the codes they want don't pop up for them and they cannot work on it until they do so they are refusing to fix it even though it has all the systems the recall talks about. Guess my daughter will have to have an accident or die in a car fire to realize this recall should have been FIXED!! I FILED A COMPLAINT ON THE BETTER BUSINESS BUREAU TOO AND WILL ANYWHERE ELSE TO WARN PEOPLE NOT TO BUY A KIA OF ANY KIND!!!!

KIA Motors Corporation / lack of parts for kia stinger 3.3gts
United States
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hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy 00353858482110

With 65.000 miles. The front spring struts. Broke . I was lucky didn't get into an accident . I never heard in my life that such a strut spring snaps and brakes .with very low mileage . The mechanic shop told me. It was very dangerous. To drive this vehicle . It cost me lot of money . And Kia corporate don't want to deal with it . It's a big mfg defect. .

My name Harry Abajian .. I have a choking surprise complaint about tha Kia which I dont believe that will happen to any car even . The front springs snapped out of the struts . The front car start making noise and shaking during applying. The brakes and the steering was really shaking . I. Thought it was bad pads or rotors . Until I sent it to a mechanic in Flanders new jersey to look at it . After they put on the lift and cheked it that the spring was snapped out of the struts and was surprised and was choked because I never heard such a thing could happen . And. The slider pin brake caliper is stuck doesn't move . With a car 65.000 low miles . Is there any defect on the front struts. Because I never heard such a spring snaps out in my life ,...with the calipers stuck don't move . Please can you help me out with this . My number 2018734479 . And the in the repair shops. Will cost lot of money . I. Appreciate getting back to me . Thank you The car was safe to drive. . I left it in the shop until its fixed . The name of the shop is. Mavis in Flanders new jersey .

I want to be clear, I am a Kia, owner and customer that uses his vehicle for his personal business and up to this event had every intention to upgrade my Kia this year. For purpose of a new van to expand my businesses as well a nice mobile office. I had the Sedona in mind. I will never purchase anything from Kia again. I will upgrade my vehicle not with a Kia.
My two buisiness are a courier service and home inspectior. I was contracted my a local courier service, one of my stops was Bloomington Kia, I had a delivery of a bumber. The parts guy that meet me in the delivery area was Tim, I told him I have a delivery for him and need a singnature. I asked me where did it come from. I mentioned the name, but could not remember the exact name. I had 3 other deliverys in my Kia, and could not remember the exact name that it came from I was close, but told him IM looking it up right now. He started shouting at me, and I quoate. "Its your job to know where it comes from" I said IM looking it up right now. He continue to shout at me, belittle me. Lecture me how my job is to be done. I said "You dont need to lecture me, I know what my jobs is." He then shouted at me to get out! Get! Get! and the same time using his hands in a shoeing away motion. I left, as he was shouting at me.
I then really want to order a luggage rack for my Kia Sportage, I was happy to see I had a delivery in Bloomington Kia, so I could order a part for my car. How every, this simple request was obstructed by Tim, when I when to the parts counter there was a young lady at the computer. I asked If I could get something ordered, she said I don't work up front here I will get you someone. Well, she grabs Tim to help me. He immediately tells me to "GET!" Get Out! I turned and walked out, and told him I wouldn't order any thing from him anyway.
I then, call my contractor and immediately told him what happened. With out me telling him the guys name, mainly because I didn't know, he says it sounds like Tim. He said he could keep me away from there. I thank him and said yes please.
Fast forward to Friday night 6/28/19 Kia needs a delivery to a auto shop. I get the call, so I go pick up the part. Hoping I would not have to run into the same guy Tim, there have been a couple young ladys there they are friendly and kind. No problems with them, I was hoping one of them would be there. But, no such luck. It was Tim, what happened next was some of the most egregious behaviour, stunning adhorrent. He opens the back door and starts laughing at my face. Walks right up to me and loudly starts laughing in my face. Then he starts shouting for Chan, his manager. Not much of a manager, but he Tim is continuing to shout "Chad come quick, its the guy I told you about"" He continues to shout this to Chad. I tried to defuse the situation, I said, IM not here for troublle, I just want to pick up the part and get going. I dont want any trouble. But he did not hear me over his own shouting for Chad to come quick to see the guy he was talking about. He walks back in to back door to meet Chad and he immedialtely starts to make wrong statements and comments about me. I said that wasnt true. I did told you I did not want any trouble, then I started to tell Chad what he did to me the first time I was there (Tim) . Chad jus said, its your word against his. Completely complacent and walk me out.
I left completely astonished to what just happened to me, I went to the counter where I asked for Chad again. I told him I will be making a complaint with his manager.
I turned and walked up to the front. I asked a receptionist to see a manager, I tolder her what just happened and she said I should see the sevice manage. I left to see him, but he had left for the day. I told to other service guys what just happeded, they suggested to speek with the Dave, the location manager. They graciously took my name and number.
Dave calls me the next day, and here is his apinion, and I quote. "Well, you where on my dollar" I said to him, So that gives you the right to treat me how every you want too! He immediatley back track that statement. But lets be clear, that is his sentatment. Im on his dollar he treat me or anyone else however he wants. if they are "on his dollar"
I will never purchase another item from Kia, I will not build my businesses using Kia products. I am so dicussed with this complany attitude towards a workiing class person, how they can treat you how they please. If your on there dollar.
Kia lost a customer and gained an enemy!

I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?

Air Bag light is on, brought it into shop & was told $2,000 to fix the air bags. I was told that they will not work until fixed, just went out.

I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!
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