Kia Customer Service
Rated 1.65 of 5 Stars
Based on 278 Complaints

Contact Kia Corporate

Toll free phone number: 1 (800) 333-4542

If you need to contact the Kia corporate office with your feedback, there is information listed below. The best way to reach a live person at Kia is by calling the customer service phone numberat 1-800-333-4542. Having billing issues? An alternative complaint line for Kia Finance customer service is 1-866-331-5632. We could not find a company email address for Kia.

You can use the Kia Motors consumer assistance center to provide feedback or inquiry to speak with a customer service representative. A form for customer service needs pertaining to Kia Financing can be found here. The company can also be found social media. So, if you do not get a response by phone or email you can connect with them on Twitter or on their Facebook page.

Kia makes popular car and SUV models such as the Optima, Sportage, and Sorrento. There have been thousands of consumer reviews filed about various problems with these cars. The most common issues are releated to mechanical failures, deceptice sales practices, short-term leases, and about the warranty. Kia corporate keeps standard business hours of operation, even though they are based in Japan.

Kia originally was founded in 1944 as Kyungsung Precision Industry manufacturing bicycle parts. Over the years the name was changed to Kia Industries as the company worked on Honda-licensed motorcycles and cars, and then later changed to Kia Motors as the company joined the automobile industry full in 1986. Kia Motors America started expanding into the United States in 1992.

The company maintains their world headquarters in Seoul, South Korea while Kia Motors America uses  the Kia Motors Manufacturing Georgia plant in West Point, Georgia that was a $1billion investment into the North American market.


Experienced poor service? File a complaint here!

Kia Contact Information

Report complaints to corporate and get satisfaction

  • Kia headquarters address

    • P.O. Box 52410 Irvine, CA 92619-2410
  • Company website

  • 1-800 phone number

    1 (800) 333-4542
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm PST

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Top Kia Complaints

Browse more than 278 reviews submitted so far

20

I have left 3 messages for both the General manager and Finance Officer to call me regarding issues I have with our sales agreement. After rushing thru the "signing process", and receiving the signed papers in the mail (approx. 1 to 2 weeks after the sale), I have noticed several items I have questions about and can not get anyone to call me back.

20

hello,

I took my car on Saturday for Service. (2016Kia Soul) I receive a letter to take my car to reset something in the engine or a sensor, but when we left we notice the car acting weird and a noise. Thank God we didn't take the freeway , because they left my hood open and I even notice some scratches in my globe compartment , that my car didn't have. I know my car is not a new car ,but still. The kids out side don't even know how to move the cars. This two kids one with short curly hair and the other skinny with glasses driving the cars like if they were toys. Get more professional people please and The mechanics to be more careful after they return the cars. Horrible Experience!!!!!!!!

20

I had a issue with my engine and looked up online and found out that there was a recall. I did not know about it because of my address being messed up with their account. Whomever updated my address only updated half of it. Called Kia they told me bring it in it would be fixed it's under the recall. Took it in I was then denied. Called other Kia dealership they told me to bring it in it be done. Denied again. Then they towed my car after I told them I was going to pay to get fixed.

20

Worst company ever. The number for Corporate Complaints is for roadside assistance and no one ever calls you back. I am still waiting for the corporate office to contact me.

20

They will not reimburse me for a car rental while my KIA 2015 SPORTAGEwas being fixed for 3 weeks at Bob Johnson Kia Rochester,NY as my contract stated. They lie to you.

20

Hollywood Kia customer service is the absolute worst. I been waiting over five months for a refund check. I left numerous messages and even went in person and still no refund check. The manager does not respond or return phone calls. I've bought five Suv's from them and this is how they treat me, one of their loyal customer. Do not purchase their warranties because when you try to cancel, you will get the run around.

20

My name is Sharon Peters and my complaint is Hollywood Kia in Pemroke Pines FL. I traded a 2019 Telluride for a 2021 Telluride and a 2020 Sportage for a 2022 Sportage in April and May 2021. I cancelled the tire and wheel warranty on both the old Suv's in April and May 2021. After many many calls and visits to Hollywood Kia, I finally received the refund check for the 2019 Telluride two week ago. I'm still waiting for the refund check for the 2020 Sportage. Again, I've called the dealership numerous times and left messages for the finance manager Mitchell and JC to call me and they do not call or respond to my calls about my refuund and I'm feed up with this dealership and how they treat their customers. i've bought five vehicles with Hollywood Kia and this will probably be my last. Please have someone check on my refund ASAP and get back to me. Thank you for your prompt attention to this matter. My contact # 786 586-8588. Email petersmccall@bellsouth.net.

40

Michael Kia of Groton, CT “repaired” my front right light a few months ago. Little did I know, they caused a fire hazard and it was slowly catching fire the whole time. Had it second checked by a private mechanic after it went out on 19SEP21 and was informed that I had a fire hazard on my car. Great time!

20

I’ve never felt so bad after leaving a dealership. The service department we’re so arrogant. I was trying to fix and issues they became rude and argumentative. I do not appreciate the ladies that were represented KIA today

20

I had a oil light blinking ,I went to Phil Smith Kia for service. To say the least I was in a vounable state and very nervous ot thinking I let the sell me a wheel alignment, new new air and compartment filters, they tried to sell me a battery this car is a 2018 soul with 26000 miles they didn't find out what the the warrantee problem was until they finished the other work 8 spent 591 dollars they tried to tell me my battery needed replacing I said I will do it I took it to A1 !uto parts they said it check out perfect on their machine.at the end of th e day he said he blew out the oil pressure line.591 for alot of not needed repairs aI will ne er bring my car ba k to them again.anther 5hing I told them 5he take from a red light was sluggish the sold me injection service then after they were done he said that the problem was the type of transmission t h e car had. Crooks if you ask me the care is still sluggish on takeoff . This was done on 08/18/21

20

Just want to let you know you have lost a customer. I own a 2016 Sorento, which I purchased new from Kia of Evans (Georgia) and for the second time it is leaking water into the passenger floorboards due to a clogged drain. The service department has no desire to expedite the repairs, the first appointment they can give me is September 28. This is unacceptable. My car is being damaged daily by a design flaw and Kia's representatives in Evans do not care. I have reached out to a local repair service who will see my car tomorrow and who stated they will try to see if there is something that can be done to prevent the issue from reoccurring. Too bad the dealership service department didn't try that last year. I am very disappointed, I have enjoyed my car but now it seems as if the KIA brand is less reliable that I previously thought.

20

On August 6 at 12:12 PM I noticed that my car would not start. I proceeded to call the Kia roadside assistance and gave them the Vin number of my car The representative told me that my car was not covered for roadside assistance because I did not own an Optima I owned a Sorrento. He said that the Sorrento did not have coverage for roadside assistance I told him that I drive an Optima. He told me to get out of the car and go look at the back of it and tell him what kind of car I drove as if I don’t know what type of car I bought. This set the precedence for the rest of my calls for me not to have any faith in the Kia company since their employee had already accused me ofNot giving the right information. After I calm down I called back to the customer service department and I spoke to a very nice lady who helped me to look into the root cause of why your system would not allow me to have roadside assistance on my Optima. She came back after researching and told me that there had been a mixup and eight Sorrento was also listed under the same Vin number as mine in your roadside assistance system. She could not supply any information as to how this could’ve occurred other than just human error. I have worked in customer service for years and I understand how mistakes are made however the first person that I spoke to was very rude. After the lady found out what was wrong she got a manager involved and they were able to get the system worked out and get me approved to have my car towed however it did not get picked up until 5:30 PM. So now my car is sitting at a garage and I will not get it back until Monday so I am without a vehicle for the entire weekend because one guy decided that I did not know what type of car I drove and would not help me fix the issue. I have dealt with your customer service before and I’ve been pleased with the outcome. But due to one person’s action it has put me in a bad mood for the rest of the day and has made my faith in your company very low. I am hoping to get my car back soon but I am not sure what is wrong with it or how long it will take but it could’ve been completed today possibly without the delay I had somebody just took my word for what type of car I actually own.

20

Started contacting Kia on June 30th 2021Is for a power of attorney to register a least car in another state due to relocation Must have contacted Kia 20 times Absolutely no movement Kia finance and Kia titled apartment are 2 separate entitiesOne hand doesn't wash the other Is no way for them to contact them except for email And that's a croc If emailed all info needed to them 3 or 4 times they kept telling us they never received the email car has been sitting unregistered for over 35 days at this point in time of complaint Spoke to numerous supervisors Is God absolutely nowhere with any of them were told 5 different stories by 5 different reps including supervisors absolutely know action taken If you're thinking about leasing a Kia they're customer service rates below 0 They have a bunch of flunkeys answering the phone and absolutely no one has a clue what they're talking aboutAugust 3rd car still unregistered with no end in sight car will be dropped off at the Kia dealer and they can talk to my lawyer. It's definitely a breach of contract it's unusable on registerable and you know what will never buy another Kia

20

In 2019 I traded in my 2013 Toyota Camry for Kia Sorento LXW FWD. The sales rep was very pleasant, I think his name is Chris, he said he looks like Johnny Depp! He said as I was a single parent, he would help me get the best deal because he is also a single parent. We test drove a KIA Sorento VS and I liked it. My Toyota Camry was valued on Kelley Blue Book for $8,705. I didn’t realize until later that Chris traded my car for $8,000 and not $8,705. I had to also put $6,000 cash down. Chris said the car lease would cost $350/mo. This was too much as I wanted to pay below my current monthly finance payment which was around $260. Chris checked the inventory and said there is another car exactly the same as I drove in the same color and would do a deal. He said he could do this for $265 which I was happy with. We went to look at the car and he said everything is exactly the same except there is no individual ACs, heated seats and automatic seat adjustments. I took the wear and tear plan also which increased the payment to $295.79. Signed the deal! Over the next week or so I started to realize that I didn’t like the ‘feel’ of the car, e.g. when I put my foot on the peddle to accelerate it was slow to move and the car sound was not as smooth and sounded ‘grindy’. I also started to ask myself why am I paying too much for leasing a car? Especially as I traded in my car and put cash down! I started researching and went to another Kia dealer. I test drove a Kia Sorento VS and this car was smooth and had the amenities as the car I test drove at Stevens Creek. We talked numbers and I gave the exact numbers as was on the lease I signed. i.e. $8000 for trade in and $6000 cash down. The dealer quoted $260/mo for the VS! He also mentioned that 2019 cars come with privacy screen, which I did not get from Stevens Creek. I was also told that I didn’t need to put cash down either and said it would only mean you pay an extra $20 or so! Shockingly, when I went to Kia Stevens Creek website and did an online calculation and inputted all the same payment details for the car I have, cash down, trade in, etc. the cost was $129/mo. There were rebates included! I did not receive any rebates! Another example if I had full trade in value cost would have been $108/mo. (see screenshot) When I further researched, I found new cars get cash rebates/incentives, cash offers! I then started seeing TV adverts for the same car I have for $219/mo with less cash down at $3,650 and no trade in!! (see screenshot) I also phone Kia Customer Service and told them about this and had a case open with them but they recommended speaking to Kia Stevens Creek dealers first. I spent weeks trying to contact the General Manager, Tony whom I’m told is the most senior person I can talk to. He did call me back once, but we kept missing each other’s call. I then emailed him a few times over the months and did not receive a response. When seeing advertisements, I feel very much cheated and scammed by Kia Stevens Creek! Especially as I am a single parent. I did not get a good deal. I even emailed the President and CIO of Kia and did not get a response. I emailed James Bell, Head of Public Relations from Kia USA and received a response! He said “Our dealers are franchised members of our business and as such are not employees of Kia Motors America. A customer financial decision and contract is entered with the dealer as a separate entity...not Kia Motors America. A complaint such as your own would need to be taken to the dealer for any potential solution.” So, not even Kia HQ will get involved, knowing that Kia Stevens Creek cheated me!

40

I purchased a 2014 Kia sorento with around 60K miles on it. I drove it for about 2 years and put on 50K miles. The engine blew up with no warning, no dashboard lights nothing. I contacted kia about their goodwill program and they offerred me $2000 towards my $7500 repair bill. When I called to question the amount, the mean lady, Vicki in customer service, told me that it was nice of the dealership to offer that. She had no idea of the amount that was offered and had no notes from the supposed district manager. What a joke.

20

I am very agitated with KIA’s service. I took my car 3 weeks ago to have my horn fixed. They called me and told me to come get it, that they would have to order a new horn and that it should be in that following Wednesday. It is now 3 weeks later and they have not contacted me yet. I have contacted them 3 different times and all they tell me is the horn has not come in yet and they will give me a call. Another issue is when I returned to pick my car up, when I got home my son wanted to know what I had hit. I replied nothing. He then lifted my hood and found where they had taken 3 screws out and did not screw them back. They had left the screws on the outside of the car’s windshield. I even contacted the corporate office and received the same response ( I’ll call you back).

20

I purchased a new Kia Rio from Pitre Kia on 6/16/21. My temporary tags expire in 4 days, and no one has contacted me about picking up my license plate. I contacted them last week to ask what the deal was, and still no one has gotten back with me. This is making me very angry, as I wasn't pleased with the sales process to begin with. I need my car to make money, I do door dash, and if I can't drive it come Saturday because I have no current tags, that puts me in a really tough spot.

20

Hello
I had an accident at the beginning of April 2021 I go to see kia agency kram (bouchamaoui chabchoub) for the repair, they tell me that they must make a paying estimate deductible from the final bill; I leave the car, they make an estimate with 13 missing parts we check on computer the availability of parts; they confirm me that they are available and put aside for the preparation of my car and that it misses only two parts to order. They ask me to pay 50% of the amount of the 02 missing parts and I order them to arrive 01 month later. When I come back after more than a month and after continuous calls to which they never answer to see if the parts have arrived, they tell me yes they have arrived but we don't have an appointment for the repair before 15 days. they give me an appointment on paper to bring the car in for repair on the 28/06/2021; I show up the same day, I order a rental car whose driver comes to see me on the spot at the kia house and who has been paid for the 10 days of rental but a surprise awaits me: the head of the spare parts department as well as the lady at the counter had lied to me because the initial parts that were in stock are no longer in stock and should be ordered and waited for another 1 month or more The only pretext they had to tell me is that these two people will be absent for 14 days because they have the covid and in the meantime I don't know what to do and who will pay for the expenses; I can't even change branch to go and repair somewhere else because they made me pay for the estimate and the advance on the spare parts to demand that I only repair at their place.
I find only one explanation for this is the lack of seriousness and professionalism of the team of Kram accompanied by a nonchalance and involuntary work; already that the Tunisians pay enormously expensive cars because of the customs too high and if then we do not find a competent after-sales service nobody will ever buy from them since to take the money they are the first but to solve problems they are the last and more they take people for fools.
now it's almost three months later and I'm still at the starting point with nothing in my hands

100

I purchased a new Kia Soul in January of 2021. One of their selling points was a $400 rebate for veterans.The salesman informed me I would receive the rebate in about four weeks. When I didn't receive it I went back to Kia and they told me their was some problems and it would take three months. After tree months I went back again this time they said o give it about six months. After six months i went back again now they do not know what the problem is. So they give me a e-mail address to write to and assured me they would take care of it. I e-mailed them and got an auto response they received my e-mail and a representitive will get back to me in one or two business days. I emailed them twice and never heard a word from them.

20

I have a 2017 Kia Forte with barely 22,000 miles on it.
The service engine light came on in early May, was taken to Pomona Kia on 5/10 to be fixed.
I was told that the reading couldn't be found and told to return again if it came up.
The next day the service engine light went on again. I played phone tag with the service manager and finally got another appointment for 6/15.
The service engine light came on again 6/18. Obviously the issue is not being resolved and Kia offers no rental cars for an extended stay.
I had a 2011 Kia Forte that was in a near fatal car accident with over 124,000 miles never with any issues.
I am being sent to Kia Covina on Monday 6/21 to hopefully get the issue resolved.
Note: Between my wife and 2 older daughters we have owned six Kia's since 2011. If needed I will turn this one in under the lemon law!

Don Millsap

20

I bought the vehicle on May 2nd, and I put down $23,000.00 and KIA gave $9,000.00 for my trade in. Until this day the 15th of June I do not have a legible tag. I tried to reach the financing manager to see if I can just pay the balance of what I owe on the Seranto 2021 and instead of making payments, being overcharge for the price that the vehicle was sold to me, so far no has reach out to me to work things out, this is my first time buying a KIA and all I want is to be part of the solution and not the problem.
Thank you
Rose Nieves

20

I have a 2019 kia Forte with 19000 miles and it dies while driving and sometimes jerks when I am driving it I have taken it to Kia and they can not find anything wrong so I tried again to have it looked at and wanted 300 just to look at. So I took it to a different shop and found out it needs a torque converter. Every kia in my area has a 3 week out to get it in and they all still need to look at it and want the 300. And also they are saying the part is not covered.

20

It is two days that I am unable to drive my vehicle due to the temporary tag expired and I have called, sent emails and spoken to 4 customer service rep, it is now 19:00 and I haven't received no response. This is ridiculous that's two days that I have to carpool because I am unable to drive my own car to work. The complaints that I have sent through email not respond, then when they see the complaints then customers calls, listen but no solution. It's amazing that the down payment I've gave was cash quickly but to get a issue resolve does not work the same way. I did not buy a new vehicle to be parked in the garage. If not I will send emails to the next level.

40

First, I had taken my Kia Rio to the service Department (Had it towed) due to the fuel ignition system. It was VERY hard to start and it was missing and it was admitting WHITE exhaust. They said they could not find the problem, let it run and tried to say it was BAD gas. TWO months later it was missing and trying to stall. Prayed the whole time I got it two the dealer and they found the problem. It was still under warranty (that was good) Said it would be until the next day. I explained I was planning to go out of town (3 day holiday) WELL, kept waiting that Friday for a call and I had to call that late afternoon. They returned my call and said the automaniac worker had to leave for an emergency. I understand that, BUT why did they not call me before, It was a three day weekend, I had to FIND a ride to work because I was promise the NEXT day to get my car, and they did not even OFFER ME the option of a car to use because FIRST it was Kia's faulty ignition system (I understand about flaws) and it was like I do not care attitude from the workers (NOT the Head of Service department) ONE worker asked why did I not have a COUPON. FIRST it was KIA's First should have provided me a car, SECOND, they did not offer me an option to rent one (WHICH was late in the DAY) and offer to reimburse the rental fee. IF it was something like schedule maintenance that would take a while, I would have done that, BUT it was manufacture on the ignition/Fuel system. I do not understand while ALL the Kia Dealers so NOT have a car rental option on the site. They do in Greer SC, IF I would have called and explained what was going on with the issues of my car not running well, I would have been TOLD (from customer service) You did not schedule an appointment, so it may not have been seen for few days. I work for type of customer service and they would have tried, not to just blow me off. They Head of the Service Department was nice and understanding and did not know they was doing this.

20

We leased a kia teeuride 2021 . the engine blew . no one in kia is helping us. The contract states we can take the vehicle to a third party for maintenance. they claim the cap for oil was not placed back . The vehicle was serviced two months prior to the engine blowing. the vehicle never indicated check engine or low oil. the vehicle engine just slowed down and once stopped the engine gave out. once stopped it blew all oil out and there a picture of all the oil spilled out. impossible for the car not to have any oil when engine blew. considering the vehicle is bran new how is it that it gave no indications of service or engine problems. it is a lease. we called our insurance and since we had no accident or fire they wont cover. the certified maintaince third party also indicated that if they failed to place a cap the oil would have been expelled two months prior.. we are frustrated and Kia has no answers

20

Recall vehicle!! With Extended Warranty, was not sent notice or given phone call. Car sitting at dealership for over 2 months due to Engine faulty, I have 7 days for approval from consumer or I'm out of a car. I'm a single mom and the position they put me in without a vehicle for 2 months has been depressing and disappointing.

20

I purchased a Kia Care Choice Maintenance Plan administered by Fidelity Warranty Services when I purchased my 2021 Telluride in October 2020. I used a oil change coupon for my 1st oil change at Lupient Kia in Brooklyn Park, MN in March 2021 with no problems. The service was performed at no charge to me. Yesterday, 10-MAY-2021, I took my Telluride in to Lupient Kia again for my second oil change service. They refused to honor the coupon this time and I was treated very rudely. I spoke with Fidelity Warranty Services today about this incident and they verified that my plan is valid and that there is no reason why they shouldn't have accepted the coupon.

20

The dealership has had my car for two weeks and I can’t get a single person to call me. I’ve left message after message for the service manager and the service advisor.

20

My pay this is the worst company to work for

20

2016 Optima FE burning oil at the rate of a quart every 1000 miles. The car had about 32,000 miles when it started. The oil light flickered a couple of times on acceleration. It was still almost 1000 miles to go before the next oil change was due. It was 3 QUARTS LOW. It does NOT LEAK. It is burning the oil.
They want me to bring it in for an oil change. Hahahahaha hahahahaha. And, they’re SERIOUS. My mechanic is capable of changing oil. AND measuring the correct amount.
KIA BLOWS. Especially Premier KIA in Kenner, Louisiana. One of the key fobs wasn’t working so I brought it by the dealership. I was told it was NOT Kia’s problem. The car was only 8 months old.
I can’t continue, because I’m going to become beyond vulgar. ALSO, paint is already showing RUST. Just BEWARE!!!! KIA BLOWS.

20

I don’t know a lot about cars but I do know bullshit when I hear it.

I have been going to KIA dealership in Crystal River Florida for years, they were always great, then they were bought out by Jenkins KIA of Ocala, Florida. Now I can’t even get service there and was told they are booked up for 3 weeks and to visit their other dealership in Ocala.

I lost my AC in my Sorento due to a high AC line leak which needed to be repaired.
They did not have the part in stock.

As you can imagine, a laundry list of "needed" fixes were found. They recommended I get all these flushes that were already performed on my car and my service record should have shown this to these so called “service advisers”.

People think of the service advisor (also called a service writer) as a mechanic but basically, they are salesmen. They're even paid on commission. That means that the more work they convince you that your car needs, the more money that puts in their pockets.

I became a target for the service department to "upsell" as much additional work as possible.
The service advisor kept coming out saying things like “I respect Veterans” and "I'm on Your Side"

Introduction to the service manager is a gimmick to get you feeling special.

I have bought 4 new Kia vehicles in my life.
I actually love their cars.
KIA dealership in Ocala Florida put such a bad taste in my mouth that I will not fix my AC issue in my Sorento and will sell it.

I will never buy another KIA in my life.

20

I am from Tinsukia Assam ..I was booking Kia Sonnet on 22-12-2020 .. First we were told that the car will be available in the February last.. Uske baad bola gaya ki march first week me milega .... or ab bol raha hai ki April 22 ko milega ... jabki mene un ko 50000 / - advance booking diya hai ... KIA SONET co. Was kidding for me .... Please solve the problem

20

I never had to deal with a bunch of i don't knower's, this is absolutely ridiculous we need a letter been asking 2 weeks everyday and everyday we get smoke up our butts. We heard we faxed it 3 times ,not here we faxed it to motor vehicle no you didn't , we mailed to your house nope .why can't you just do your job send me my papers..

20

Worst experience with the dealer n executive delaing here in indore..very unprofessional

20

My complaint is with KIA finance. I have financed twice through their finance department because no one could match their percentage rate. I never missed a payment and was early more often than not. The problem has come with paying off my loan early. I paid a six year loan off in less than 2 years and now I cannot get my Title from them. I have called multiple times and have got the same story, we will send a request for the title department to send it to me. I cannot speak to anyone in the Title department, it is not allowed. I live in Alaska, and the way I understand it, the State requirement is that within ten days of payoff the tile should be sent to me. I have searched the internet for assistance and found this web site.

20

Very rude wouldn’t even run my credit told me i couldn’t afford payments like he knew what I had in my bank account I very very well could I am a black man the only customer in the building I see why very very very positive this was discrimination I’m very upset.

40

The salesman was fantastic , but the service dept was horrible. My daughter bought a kia soul and 4 days later a deer hit her car and the door handle on the passenger broke off , and she had a dent in the rear passenger side door. I called the dealership and explained the problem and told them I thought it was a small dent. I was told my daughter was told she needed to order the door handle first. We brought her car in on Saturday because that is the only day that she is free. First the person at the service desk came and looked at the damage for less than thirty seconds and said they couldn't fix it. but what really got my daughter mad is that the person kept putting his finger in the space for the handle and trying to pull off the rubber that was there. We returned the door handle and got our money back. I have never heard of a dealership that doesn't do repairs on their cars. also the finance person led her to believe the factory warranty covered routine maintenance for 25,000 miles. we scheduled her first maintenance at Coastal Kia in Wilmington NC and was told she would have to pay for the maintenance the first maintenance is only covered if you the car to the dealership where it was purchased. My daughter would rather pay than go to Jacksonsville Kia again. we will never go there again. but ending on a good note the salesman was excellent, I don't remember his name.

40

I went to the Kia service department on July 17, 2019 at 10:15am to get a new tire. I had speaking to Debbie on the phone and she said she had the tire I needed in stock, I knew it would be no problem. I got there and not even a 1/2hour in Debbie came in and got me and brought me back to look at my car. She showed me the treads on my tires and showed me the wear on them and informed me I would need 4 new tires now instead of 1. Now I pay extra for the oil changes for life, and part of their oil change inspection is to check my tires tread and inform me that my tread is wearing low. If they had done that, I could have planned and prepared to get my tires done. Not get ambushed. Also part of their inspection is to periodically rotate and balance my tires also looking at them to check for wear and tear. None of this is ever done. Why have a inspection checkpoint system if you are not going to do it?? Every time I get my oil changed they say my car looks great, and I am on my way. Then they want to quote me almost 500.00 for 4 tires. That is ridiculous!!!
I had to turn into someone I hate to get them down on the tires. I shouldn’t have to get mean in order for them to do their jobs. That is not my personality. Now i worry they will do something wrong to make me have an accident. I hope not. It is now 12:10 pm, and I know they have other customers but I have waited long enough. I have a very bored daughter with me. They have not stocked the customer service lounge, so there are no snacks, and no fresh popcorn, and there are flies buzzing around. This is disgusting. Something has to change. New management, or some people who give a damn. Thank you.

20

I have a 2018 Optima have not had a year leather inside they replaced the seat cover and when I had that done found crack in top of seat drivers side three places ...they took pictures he called and told me they will not repair this. this is the same seat drivers side. said it was normal !!! ARE YOU KIDDING ME......NOT NORMAL...MAYBE 10-15 YEARS DOWN THE ROAD......WHEN THEY JUST FIXED THE SEAT AND FIND TOP OF SEAT THE SAME WAY I THINK THERE WAS SOMETHING WRONG WITH MATERIAL THEY USED WHEN THE CAR WAS BEING BUILT..... I WOULD LIKE VERY MUCH TO HAVE MY SEAT REPAIRED. WHAT DO I DO NEXT???? CALLING HEADQUARTERS... BOTTOM WAS REPAIRED NOW TOP NEEDS IT SAD.... IMAGE IS AT ALLIANCE STORE

20

I sent you a complaint. About strut spring problem on this car . You never replied to me. . 2018734579 .

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Discolorations of rims drivers side Midwest KIA of Wichita Ks took pictures of rims in December 2018 took car in March 2019 to have A Pillar replaced drivers side after 5 months also told again about rims, took car in May 2019 for recall was told they would see me in two weeks for rim replacement. It is July 13 still no response!!! Called your corporate people twice and emailed once to avail. So filed a complaint with BBB in hopes of getting something done. Shouldn't take six months to order new rims. Midwest KIA is the most incompetent and negligent customer service I have ever dealt with. Like my KIA Soul, but not happy with Midwest KIA dealership! They don't hesitate to call or email wanting me to trade my car in, but can't take of minor issues I have with my 2015 KIA Soul. Midwest KIA has lost my business will only go there with KIA related problems , no oil changes or anything else....

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Took 2012 KiA Soul in for recall work on recall SC176. NHTSA recall # is 19V120. My daughters car, whom I am making payments on, started acting up on 7/6/19 so she took it to Autozone to get codes read from the check engine light that was lit indicating something was wrong. Her grandpa always told her to do that since it was FREE. It showed piston misfires and possible catalyic converter and oxygen sensor issues. After checking her VIN online, I found that this recall was serious and could cause the car to catch on fire or lock up and cause an accident. IT WAS NOT SAFE TO DRIVE! I purchased the extended warranty on the car and found out that it expired after 100,000 miles which was ridiculous cause the warranty on the new car was that much. SO, WHAT KIND OF EXTENDED WARRANTY WAS THIS?? NOTHING....USELESS! I took it to dealership and they have had it since 7/8/19 and have done nothing. Got KIA Corporate involved and they assigned a case number and worker to it but still nothing is getting done. After checking online, I'm finding a LOT of complaints on KIA and how they fail to honor recalls and warranty work. Always giving customers the runaround. Yes, I was denied yesterday on this recall cause the codes they want don't pop up for them and they cannot work on it until they do so they are refusing to fix it even though it has all the systems the recall talks about. Guess my daughter will have to have an accident or die in a car fire to realize this recall should have been FIXED!! I FILED A COMPLAINT ON THE BETTER BUSINESS BUREAU TOO AND WILL ANYWHERE ELSE TO WARN PEOPLE NOT TO BUY A KIA OF ANY KIND!!!!

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KIA Motors Corporation / lack of parts for kia stinger 3.3gts
United States
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hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy 00353858482110

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With 65.000 miles. The front spring struts. Broke . I was lucky didn't get into an accident . I never heard in my life that such a strut spring snaps and brakes .with very low mileage . The mechanic shop told me. It was very dangerous. To drive this vehicle . It cost me lot of money . And Kia corporate don't want to deal with it . It's a big mfg defect. .

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My name Harry Abajian .. I have a choking surprise complaint about tha Kia which I dont believe that will happen to any car even . The front springs snapped out of the struts . The front car start making noise and shaking during applying. The brakes and the steering was really shaking . I. Thought it was bad pads or rotors . Until I sent it to a mechanic in Flanders new jersey to look at it . After they put on the lift and cheked it that the spring was snapped out of the struts and was surprised and was choked because I never heard such a thing could happen . And. The slider pin brake caliper is stuck doesn't move . With a car 65.000 low miles . Is there any defect on the front struts. Because I never heard such a spring snaps out in my life ,...with the calipers stuck don't move . Please can you help me out with this . My number 2018734479 . And the in the repair shops. Will cost lot of money . I. Appreciate getting back to me . Thank you The car was safe to drive. . I left it in the shop until its fixed . The name of the shop is. Mavis in Flanders new jersey .

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I want to be clear, I am a Kia, owner and customer that uses his vehicle for his personal business and up to this event had every intention to upgrade my Kia this year. For purpose of a new van to expand my businesses as well a nice mobile office. I had the Sedona in mind. I will never purchase anything from Kia again. I will upgrade my vehicle not with a Kia.
My two buisiness are a courier service and home inspectior. I was contracted my a local courier service, one of my stops was Bloomington Kia, I had a delivery of a bumber. The parts guy that meet me in the delivery area was Tim, I told him I have a delivery for him and need a singnature. I asked me where did it come from. I mentioned the name, but could not remember the exact name. I had 3 other deliverys in my Kia, and could not remember the exact name that it came from I was close, but told him IM looking it up right now. He started shouting at me, and I quoate. "Its your job to know where it comes from" I said IM looking it up right now. He continue to shout at me, belittle me. Lecture me how my job is to be done. I said "You dont need to lecture me, I know what my jobs is." He then shouted at me to get out! Get! Get! and the same time using his hands in a shoeing away motion. I left, as he was shouting at me.

I then really want to order a luggage rack for my Kia Sportage, I was happy to see I had a delivery in Bloomington Kia, so I could order a part for my car. How every, this simple request was obstructed by Tim, when I when to the parts counter there was a young lady at the computer. I asked If I could get something ordered, she said I don't work up front here I will get you someone. Well, she grabs Tim to help me. He immediately tells me to "GET!" Get Out! I turned and walked out, and told him I wouldn't order any thing from him anyway.

I then, call my contractor and immediately told him what happened. With out me telling him the guys name, mainly because I didn't know, he says it sounds like Tim. He said he could keep me away from there. I thank him and said yes please.

Fast forward to Friday night 6/28/19 Kia needs a delivery to a auto shop. I get the call, so I go pick up the part. Hoping I would not have to run into the same guy Tim, there have been a couple young ladys there they are friendly and kind. No problems with them, I was hoping one of them would be there. But, no such luck. It was Tim, what happened next was some of the most egregious behaviour, stunning adhorrent. He opens the back door and starts laughing at my face. Walks right up to me and loudly starts laughing in my face. Then he starts shouting for Chan, his manager. Not much of a manager, but he Tim is continuing to shout "Chad come quick, its the guy I told you about"" He continues to shout this to Chad. I tried to defuse the situation, I said, IM not here for troublle, I just want to pick up the part and get going. I dont want any trouble. But he did not hear me over his own shouting for Chad to come quick to see the guy he was talking about. He walks back in to back door to meet Chad and he immedialtely starts to make wrong statements and comments about me. I said that wasnt true. I did told you I did not want any trouble, then I started to tell Chad what he did to me the first time I was there (Tim) . Chad jus said, its your word against his. Completely complacent and walk me out.
I left completely astonished to what just happened to me, I went to the counter where I asked for Chad again. I told him I will be making a complaint with his manager.

I turned and walked up to the front. I asked a receptionist to see a manager, I tolder her what just happened and she said I should see the sevice manage. I left to see him, but he had left for the day. I told to other service guys what just happeded, they suggested to speek with the Dave, the location manager. They graciously took my name and number.

Dave calls me the next day, and here is his apinion, and I quote. "Well, you where on my dollar" I said to him, So that gives you the right to treat me how every you want too! He immediatley back track that statement. But lets be clear, that is his sentatment. Im on his dollar he treat me or anyone else however he wants. if they are "on his dollar"

I will never purchase another item from Kia, I will not build my businesses using Kia products. I am so dicussed with this complany attitude towards a workiing class person, how they can treat you how they please. If your on there dollar.
Kia lost a customer and gained an enemy!

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I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?

20

Air Bag light is on, brought it into shop & was told $2,000 to fix the air bags. I was told that they will not work until fixed, just went out.

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I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!

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I have been a customer with Kia for over 12 years. This will be my 4th Kia I have purchased and do not get me wrong I love all my Kias,
Recently I went in to have my Sorento's sunroof looked at we were there for 2 1/2 hours and told they would have to order parts. They did called an let me know my parts were in I dropped off the car the night before by 4:30 p.m. someone from Kia in Florence made sure that my car was delivered to my work upon completion, great well that's what I thought. Two days later when I finally had a chance to look over my car (fyi I work two jobs back to back and the second job I do not get home til after dark) I noticed grease stains on my liner where they worked on my sunroof and grease all on the door jam (unsure if this is what you call it) immediately I took pictures and sent to Angela Feldkamp at Kia via email. No phone call was received from her she only responded via email. However she did apologized and said she would make it right in the email, she also stated that she would forward the email over to Tony Darpel their service manager. Well, it took til Wednesday when my husband took my son's car over to Kia for an appointment he had to find out that Angela said someone will pick the car up to have it detailed. The following week she had someone from Kia Florence come to my work to pick it up to have it Detailed and returned to me the same day by the time I got off work at 1 p.m. Well this did happen but the Detailed vehicle not so much. Upon them returning my car I looked it over with them. I pointed out the grease stains still on the interior roof of my car and on the door jams of the the doors. I was told that Angela was at lunch, I informed the gentleman that dropped it off to have her call me. My car was picked up at 8:00 a.m. and dropped back off by 11:39 a.m., when I got off work at 1 p.m. no phone call from Angela. I drove to Burlington to Jake Sweeney Kia and spoke to Angela. I asked her to look at my vehicle she saw that they did not clean up their grease that was in my car and for that matter if they had someone detail it they got robbed. The car was not even vacuumed, nor were the grease stains removed. Angela did tell me she would get me a loaner and have my car detailed again. Hmm twice in one day now why would that need to happen if it was completed the first time the right way. I seems to me that Angela may have good intentions but she obviously is not following thru. I am unsure as to why they would of let that vehicle leave their lot without inspecting it. I am extremely unsatisfied and tired of being inconvenienced for something they have had two chances to get right and can't.
I have not heard from the service manager at all. This car was not a cheap car, and the disrespect that their technicians showed to my vehicle is uncalled for. How would they like it if I got into their vehicle that they paid 40K for and put grease all over the roof and the door jams.
Pretty sure someone that works hard like i do would not appreciate it.
I have phots but i cannot seem to upload them as to I only have them as a pdf.

Carrie Hill
859*445*9448

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Submitted information in March to get reimbursed for my motor that was a recalled. I was to be paid back 2 car payments which I made when my Kia was being repaired. Everyone says something different and keep getting a run around. Check was approved and expedited 3 weeks ago(so they say) yet still nobody has a clue or correct information. WORST customer service EVER. When asked to have a supervisor contact you, they dont..you'll have to call back and demand to speak to someone. NOT IMPRESSED and would like answers NOW!!!! Kia consumer affairs is useless.

20

After keeping the care for three month kia service center return my care with scotch take all over the front bumper and the engine cover fall out in 30 minutes

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I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.

When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!

It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!

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The whale tail cover which protects the radio components on the roof fell off. I purchased a replacement whale tail online for $10.00 and went to the Kia dealership where I purchased the car to attach the purchased item. I was told that it is not a warranty item and the cost would be $450 to repair. I can't believe that any component which should have been permanently attached falls off and I as the consumer is forced to pay to replace it. I went to a local body shop and he replaced the one I had bought for free so the bottom line is how dare Kia charge $450 for an item that cost $10 to replace. I am a senior citizen on a fixed income with a husband who is wheelchair bound. That withstanding my next purchase of a car will certainly not be a Kia.

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I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.

20

I wouldn't even give this company one star. I bought a car from kia on the blvd with in a year my engine went and I need a replacement. I took over 3 weeks for them to tell me what was wrong and its now been three months and I still have not received my car back. EVery time I call they tell me they need to do something else and it will be another couple days. Mean time I have been paying for a rental car and car payments out of pocket they said they would reimbursed the rental car for the first 6 weeks and then when done reimbursed for the rest well I have been waiting a month for a check and when I email the head of Kia i get no responses. Mind oyu I have a full time job and kids who do after school sports and I am the one doing the pick p drop off and there answer when I told them I ant keep affording a rental car was take it back and find another way to do what i need to. I have never been so jerked around by a company. I would never recommend KIA EVER ! I REGRET CONTINUING BUSINESS. WITH THEM!!

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My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.

20

How do I go about making a complaint about All-Star Kia in San Bernardino California. As of right now I’ve just written a poor service review on YELP.

I can be reached at 951-212-1132

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Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.

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they took $1040.58 for bank 2 catilac convert after diagnosis said it was driverab ne no good or better some one tuned down the ildel screw

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The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.

20

Bout a 2015 Escalade, was told the gps would be calibrated, Several Lies later I had to go pick it up 6 days later from a Cadillac dealer and it wasn’t touched. We to talk to GM and was told “We can go get it for you” Was very unhelpful and the absolute worst car buying experience you could ever imagine. And the very clean vehicle came back with grease all over the carpet...PATHETIC excuse for Service and help.

20

They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do

20

I purchased a 2014 Kia Sorento in 2013, brand new from Outten Kia in Hamburg, PA. I only have this car for 6 years and the paint I coming off in multiple areas of the car especially around the window, hood and roof area. in NO way should this be happening on a car that is only 6 years old. I also had to have the radiator replaced because the seam was coming apart and leaking. I loved this car when I purchased it, but I will not be buying another Kia unless this paint issues is taken care of at NO cost to me. if this is how you sell your product to the consumer then you need to change your practice. this is a terrible paint job by all means. I am expecting to hear from you with a reply.

Thank you

20

I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.

Laurie Erwin (Laureen A. Nappa Erwin)

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My wife's Optima was towed to the dealership Feb 8th 2019 in Anchorage AK shortly after a recall check, apparently the engine failed (still under warranty). My recent research show's that you are having a problem with some of your engines. Here is my problem with KIA and your Anchorage dealer: Car towed to dealership 02/08/19h, we received a call from dealer, Cody, 02/13/19 stating the engine failed and would need to be replaced, this would about a month and my wife is given a loaner vehicle. (Ok not to bad so far) A month goes by with no contact, wife calls dealership on 03/11/19 to find out about car, was told by a Jake that Cody no loger works here he is trying to figure it out? (don't know or care about your internal strife). Jake now tells my wife that the new engine for her car will not be in until 03/25/19. No contact again from dealer, we call to inquire about the car on 04/15/19 only to hear that KIA is having a problem praducing engines and that it will be another month. OK this is unacceptable, I called the dealer ship and asked to speak to the service department manager, Moises Gonzalas, told him I am not happy and I will be in to speak with him in person. (We live an hours drive from the KIA dealership) I told Mr. Gonzalas that I am not a happy customer for several reasons, mainly that my wife was given a base model car to drive, ok for a couple of weeks not months and now your telling us will be more months. My wife is driving your top of the line Turbo Optima and you should have made sure she has nicer car to drive. We were told that KIA does not allow for or have nicer loaner vehicles and there is nothing he could do. I told MR Gonzalas that this was unacceptable and that I would be filling a complaint. I than questioned him as to why no one has offered to make us a deal on a new car?, he shrugged and asked if that was option for us, told him after or better yet before 4 months goes by of course its an option, something KIA should have as a standard policy in place for warranty work taking longer than 4 weeks. It should also be standard policy to place a customer in a equivalent trim packaged vehicle for warranty work taking longer than 4 weeks. I mean good grief how do you stay in business when these simple and real expectations of a customer are not being met and the information from your dealer is unreliable, and no updates coming from the dealership period, even after requesting those updates! I will also be contacting Litha with the same complaint. Further more they did not even have an optioned out KIA on their lot for consideration.

20

before my mom passed away she took the car in and told them that her alarm has stopped working

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Leah Roberts

imthebestchoice18@gmail.com
Complaint Information
Rate your experience (on a scale of 1 to 5 stars)
Give it 1/5a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

20

before my mom passed away she took the car in and told them that her alarm has stopped working they told her she would have to get a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

20

I bought a KIA 2014 Optima Turbo AND JAS 94.000 miles and had the transmission need be changed in total the warranty of 100 k will cover total repairs need this car need advise and where can the car be towed for repaors.

20

I have been going to this Kia DealeSHIP FOR YRS. tOOK CAR IN FOR OIL CHANGE AND BRAKES.nOTHINGTHING WAS WRONG WITH my cAR UNTIL I TOOK IT THERE FOR OIL CHANGE,aFTER THE SERVICE I NOTICED SPOTS ON MY DRIVEWAY MADE ANOTHER APPT. AND BEFORE I TOOK IT IN MY HUSBAND LOOKED UNDER THE HOOD AND THE DIPSTICK WAS STICKING UP AND OIL WAS ALL OVER THE MOTOR.WENT TO KIA SERVICE MANGER SAID THAT IT WAS SO UNACCEPTABLE WORK,SO THEY CLEANED IT AND TOLD ME TO BRING IT BACK TO CHECK FOR OIL LEAKS.BUT MIND YOU NOTHING WAS WRONG UNTIL AFTER MY OIL CHANGE.THEN THEY TOLD ME CRAP THAT DIDNT MAKE SENSE.THEY WANTED 540 DOLLARS TO FIX MY CAR THAT THEY SCREWED UP.TOOK IT SOME WHERE ELESE AND I WAS TOLD I DIDNT NEED A GASKET AT ALL MY CAR IS NOT LEAKING OIL.I WILL NEVER GO THERE AGAIN

20

This dealership did a bait and switch with the price and sold me a dirty $ 26,000 car that nearly ran out of gas as soon as I got in it.
I found a used car that I was interested in online and contacted the dealer. They told me that they would have the car ready for me to look at and test drive when I arrived, which was nearly 1.5 hrs later. I arrived around 3:30pm. The car was washed on the outside, but the inside was noticeably dirty, as if someone had smoked in the car or if someone drove it on a regular basis. I test drove the car and decided to purchase it because I knew the price was a good price. The salesman was surprised that I did not need convincing. When he started to play the price game with me, he started at $ 26,000. THe online quote I had listed that car at $ 21,995. That's why I called them and drove 100 miles out of my way to go see that car. I showed him the online price and told him that is what I intended to pay. He said that online retailer must have gotten the price wrong and "Didn't you read the fine print on the CARFAX site?" It was what brought me to this dealership which was not near anything remotely on my way. I did not wish to trade in the car that I owned. I only wanted to purchase the car I test-drove for the price I saw online. The salesman said that he is the one that gives the info to all of the online companies and if they make an error, it's not the fault of the dealership. I told them it was a bait and switch, but they flatly denied that the price discrepancy was their doing. They refused to negotiate until I acquiesced to trade in the car that I owned. We negotiated and after wearing me down, I eventually bought the car. They never came down on the price of the car, the only negotiated how much they would offer me for my trade-in (which, as I mentioned, I was planning to keep).
When I said I would purchase the vehicle, the salesman told me that he was having the car detailed for me.
By the time we were done with everything it was nearly 6:30, but I had to wait because I was told the car was 'still being detailed'. Close to 7pm (closing time for the dealership), they brought my new purchase around and although it was getting dark, it didn't look like anyone had done anything to it since before I drove it. The next day in the light I realized I was right, it was still dirty inside!
I was tired, they were closing and I needed to get on my way. I didn't know the area and the saleseman told me which way to go. I thanked him for the directions and was on my way.
I was in a car that was completely new to me, driving in an area that I did not know at all. I realized that there were very few exits and the ones that I saw had no services. This didn't sink in until the little light for the empty tank came on the dash! I got a quick alert that I had just 40 miles left that tank of gas. I made it to a station with 20 miles left to spare!
By then, I was really upset. I did not sleep that night and my husband was even more upset. I texted the salesman the following day and told him that my husband intended to blast the dealership all over social media and to write to you because I was treated so poorly. If it was just the price, or, if it was just the dirty car, or if it was just the gas, with all three things, unforgiveable.
The response was lame and mentioned that it was late and the dealership was closing (they had 5 hours to detail that car), and that "a full tank is not standard on a used car". My reply was that the salesman pointed out the safety features, the benefits from buying from that dealer, etc, but could have at least acknowledged that I was super low on gas and that there were so few stations on my upcoming route and that I should fill up before I get on the way.
They asked what they could do to make it up to me. He promised to send me gift cards to get the car detailed and to fill the tank. He just wanted to shut me up. It has been a month and nothing has arrived in my mailbox.

20

I had many cars before & NEVER had this problem...my Kia Sorento 2015 with only @ 40,000 miles has a broken handle, ..the whole handle just came off from the door when I opened it...I brought it to my Kia place & they told me to file a complain to find out if the company will cover it..but I had to pay over $100 just to file a claim , if they cover it, I still pay, if they don't fix it , I pay. He said they had to take the whole door down...how is it that a relatively new vehicle looses parts after 4 years & is not cover by the manufacturer? I want my door fix. I like my kia, If I don't get it fix I will trade it for a Chevy. Can you help.?

80

I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. When I went to my dealership and found out to replace it would cost me $1500.00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock. It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017
Sorento. I am very disappointed that after 19 months of owing my Sorento that the windshield is not a stock item and that the price has increased to $1800.00 to $1900.00 all because of bracket change, I know other Kia customers that are complaining about this also. MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE INSTOCK AND WHY THE OUTRAGEOUS PRICE TAG?????
Do not get me wrong I love everything about my Sorento but who can afford a new windshield at that rate, in Alberta you could be looking at a new windshield every year. At that $1,800.00 price is making me reconsider my purchase.

Roxzy Findlay

20

I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years. My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul. i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design

20

Went to KIA Auto World on Long Island NY, going to buy my 3 kia . I have 2016 kia optima ex they sent me e-mail saying that they give me 20% higher for trade in also had $3000. for trade in which they said no. Was looking at TELLURIDE EX LOVED IT . Told them I have poor credit and putting no money down. Just like when I got 2016 with no money down.They said ok after that the manager tells me I had poor credit and they want 250.00 so they get title I was using my old plates on 2016. which I said no when I brought the 2016 it was no money . When I told them I have no credit cards he did not believe me told me take out my wallet show him which I did . I feel he shame me because I had no 250. on me or credit cards feel this is wrong do business .

Thank You

Steven G. Rubin

20

Below is a short summary of a problem that I am having with my 2017 KIA Sportage and it seems as if KIA does not know what the
problem with my car is. At first they said I needed a new motor and after keeping my car for OVER A MONTH I was told I needed an
extension harness. I picked up my car yesterday and AGAIN my check engine light came on and the car went into limp mode again.
I would really like to have my car fixed or replaced because I am not comfortable driving it. This is the 2nd time it has it has gone into limp mode
on the highway.

8/18/2018 – Creaking noise – opening/closing rear door. Had to order parts. Installed parts
9/1/2018.

1/5/19 – Took car in for Software Recall update. (all 2016 – 2018 Sportage vehicles).
Update completed 1/5/2019.

2/22/2019 – Check light engine on and vehicle in Limp Mode on way to work. Had to call roadside assistance. KIA told me the motor needed to be replaced. Motor had to be ordered. Had my car from 2/22 – 4/10/2019. KIA never called to give me an update I always had to call and ask for an update. Each time I was told the motor was on backorder.

4/10/2019 – Kia called – told me it wasn’t the motor that my motor was good. Told me my car was ready. KIA installed an Extension Harness. I picked up my car and as I was driving home the check engine light came on and my car was in limp mode. Had to call roadside assistance.

4/11/2019 – Waiting to hear from KIA about my car.

Thank you,

Judy Brown
1202 Fox Fox Hunt Ave.
Amarillo, TX 79108

(806) 223-7579 – Cell
(806) 468-4165 – Work

Email Address: jbrown@asarco.com

60

I recently

7 DAYS AGO I HAD TO HAVE MY 2016 KIA SORENTO TOWED TO MY DEALERSHIP..-Stevenson Kia jacksonville, N.C. 28540.
iF IT WERE NOT FOR ME CALLING THEM i WOULD NOT HAVE HEARD ANYTHING FROM THEM..NEEDLESS TO SAY MY CAR IS STILL THERE. i WAS TOLD THEY REPLACE THE ENTIRE SHIFTER AND STILL HAD PROBLEMS. ALL I WAS TOLD THEN WAS THAT THEY WERE TALKING TO TECHS AT KIA.. THEY WERE NOT SURE OF.. IS THIS THE LEVEL OF EXPERTISE AT KIA? IT SEEMS THAT EVERY OTHER MANUFACTURER HERE OFFERS COURTESY LOANER CARS..NOT KIAS POLICY? I HAD TO SPEND $240 TO FLY TO ANOTHER STATE FOR A FUNERAL SOMETHINGS NOT RIGHT HERE. I HAVE BEEN A KIA CUSTOMER SINCE 2013 AND HAVE SUNG THE PRAISES OF KIA TO ALL MY FRIENDS AND ON FACEBOOK.. I MAY BE RETHINKING THIS IN THE NEAR FUTURE..
OK#2 ABOUT 5 WEEKS AGO I HAD MY TRANSMISSION SERVICED,,FINE IT NEEDED THAT DONE.. BUT I WAS TOLD I NEEDED A NEW BATTERY, UPON LEAVING I WENT TO 3 DIFFERENT PLACES HAD MY BATTERY CHECK..GUESS WHAT.. NOT A THING WRONG WITH MY BATTERY.. I AM REALLY DISGUSTED.... STEVE MURRAY 910-650-9749
P.S.. I JUST CALLED FOR THE STATUS OF MY CAR..TOLD ME I WOULD GET A CALL TOMORROW...I DOUBT IT

20

Yesterday, April 8, 2019, I took my Kia Sportage to Witham Auto Center, 2033 LaPorte Road, Waterloo, Iowa, and I was extremely disappointed with the service I was given. I bought my Kia in May of last year at that dealership, and when I bought it, there was a small chip on the driver's door. I told the salesman at the time, that I should probably get some paint to fix the chip, which I never got. Now, about ten months later, there are seven chips on the door ranging from the top to the bottom. The body parts woman that helped me immediately blamed the door chips on my seatbelt. There is NO WAY possible that the seatbelt could make those chips. I, as most people, release my seatbelt before I even open the door. Then she said the chips were caused by my hitting other cars with my door. Again, I take good care of my car, and I do not slam open my door if cars are near. I felt that she was blaming me for the chips. She seemed very defensive, so I got defensive. At one point, she asked me to stop talking and let her finish what she had to say. I call that very disrespectful. She started out disrespectful by not greeting me, nor asking my name, nor telling me her name. I felt as if I was putting her out when she had to go out into the garage area and check out my car. Needless to say, I left that dealership very angry. Back in 2014, I took my previous Sportage in for a tire rotation. I got about one half mile from the dealership and my tire fell completely off my car. The service man forgot to tighten the lug nuts. Did I get defensive or mad? NO. I probably should have. If I had gone another quarter of a mile, I would have been driving on the interstate going 65 miles an hour. Either I would have been killed or injured or I could have killed someone else when the tire flew off. Again, I was very nice about the entire incident. I have owned three KIA's and I really like this car. However, I will NEVER buy a KIA from this dealership again. I will not recommend this dealership. The closest KIA dealership is an hour and a half away from where I live, so this will be the last KIA for me. I will be trading my KIA because I will NOT give any more money to this dealership for oil changes, new tires, etc. The sales man who sold me the car was extremely helpful and nice. The KIA manager was only nice when trying to make the deal. The woman who answers the phone for the dealership should take a class on how to be friendly and helpful to customers. Key word.... friendly. I am extremely upset and disgusted with this KIA dealership!

20

I'm disappointed of Kia BGC in handling my claim for warranty of my car's aircon. The claim was filed last December 1, 20018 and until now no action is done by Kia to fix my aircon. Take note that Pag-asa has officially proclaimed that hot weather/season in the Philippines has already started and here is Kia not complying to my car's aircon. You let me suffer the heat driving the car you promised with a warranty to fix the defect.

Reference is Kia Job order No. 015012 for my Kia Rio with Plate No. ABE3406. (erroneously written by your service staff as ABE5406) .

Please hurry fix my aircon. I badly need it this El Niño weather. Pls don't prolong my suffering driving toasted in Kia like an oven. Kindly advise the admin to wake up the Kia warranty section of Kia BGC.

How could I help promote Kia if this is the kind of service I will get. Imagine how intense it is for a Kia customer driving this El Niño Season. And that because I kept the windows open the whole stretch of driving to get cool air, consider the dusts and smokes from other vehicles coming into my car, thus damaging the interior and serious risk to my health. Since Dec 1, 2018 it has been like that. I hope Kia will see my predicament and will take care of me as a customer who religiously paid his bill and regularly visit Kia for maintenance.car.

I made too many follow ups but to no avail. It seemed my claim for service/replacement was ignored. it came across to my mind if I would post this experience in my blog. But I hold it patiently for months hoping now that I can get favorable action from Complaint Online.

I need immediate help now. Please.

Salamat

EDGARDO (Edgie) B. POLISTICO
Kia Rio owner, purchased from Kia BGC
ABE 3406

20

In 2013 I purchased a 2014 Kia Cadenza from your dealership in Cerritos California. While I was employed for the California Department of Corrections and Rehabilitation, I purchased a total of three Kia vehicles. I obviously enjoyed the service received and my family and I enjoyed the performance and reliability of your products. Upon completion of the leasing period, on what was to be my retirement vehicle, I contacted the Kia dealership in Henderson Nevada and explained to them that I really wanted to keep the vehicle and not turn it in. I was eventually told that there was no finance company that would finance me for the vehicle due to high mileage. After a few of hours going back and forth, the Sales Supervisor talked me into purchasing a new vehicle. I was unfamiliar with the leasing process and never told to contact the finance company and make arraignments with them to continue payments. Now I am getting noticed for payment of a vehicle that I know was sold within a week of being turned into the Henderson Kia Dealership. As a result of the tactics employed by the Kia salesperson, I have a vehicle that I am not happy with, costs the same amount as the vehicle that was turned in and I am still being held liable for the prior vehicle. I would like to know if there is any way that your company could assist me in resolving this as I am now on a fixed income and am desperately considering filing bankruptcy. I would prefer to have this situation and my credit restored without filing. Even though I believe that a dealer took advantage of my lack of knowledge and did not explain in detail my options, I still believe in the Kia vehicles. I look forward to your assistance in resolving his issue.

20

We bought a 2019 Kia Sorento in September 19, 2018 @ Crown Kia in Tyler, Tx. We love our vehicle and are very pleased with it, but we are very dissatisfied with this dealership. They have done nothing but give us the run around, since day one. We set up payments with Bank of the West, and we refinanced it at Red River Credit Union in the city we live in. And we canceled our Gap insurance, and our service agreement, because we paid it off. And we were told we would get it back in Feb. And here it is in March, and still nothing. And we got someone else s paper work. It has been a terrible experience. Very unhappy customer, and I donot understand how they can stay in business .

20

They sold a Kia with no spare tire to a 94 yr old man and wife in wheel chair. When dealership was confronted about it. they said He should of asked about spare tire. If he wants one it will be $260.00. Customer service said that's how Kia's come now, with no spare tire. No consideration about anyone or anything. They couldn't do anything to help.

20

Our engine is apart of your recall....after two months are dealing with this engine blowing....you put a new harness on it...they it actually got a new engine...replaced and back on the road Feb. 13. Yesterday the check engine light came on again...no power...couldn't get it up to speed on the 465 interstate in Indy....almost got ran over by the traffic during the 5 p.m. rush hour traffic....thanks to this issue again!! At the dealership to be looked at again....this makes the 2nd engine...what is going on???

80

I purchased a lease Kia Soul yesterday, 2/16/2019. I was a little early on the first lease and told the salesman that I was concerned that POTUS was looking at instituting a 20-25% tariff on this car. I wanted to run numbers and try to figure out what to do. They worked with me really well. I turned in my first one and got my new Kia Soul Lease in a matter of hours-- Vin#KNDJN2A21K7000228. I really enjoyed my experience at the time. My daughter, who drives me around a lot, was cleaning everything out of the first Kia and placing it in the new one and waited for us outside. My wife and I came out, daughter drove us 1.1 miles to our home-where we all spent the evening destressing. We got up to go 6 blocks down the street where my wife works and my daughter ask me if I wiped the water drops off the windshield. I had not seen them. My vision is very poor right now due to cataracts, hoping to get that fixed toward the end of the year. So she and I got out of the car and she showed me 2 significant chips about 1" apart on the lower passenger side slightly above the wiper. To me it looks like a 'tool strike'.
I still had the salesman's number on my phone, so I called him mid-morning. He said the car was in pristine condition when he turned it over to us.
When I mentioned the salesman's response to my daughter, she told me that she was not quite sure what the salesman looked like, but the man who came out and put the tags on the car walked over to the windshield and rubbed that area, shrugged and finished putting the paper tags on the car and left.
I am going to dealership in the morning, salesman wants the service department to 'look' at it. It is a NEW car with 171 miles on it, so who knows the history of that. But, to me, a NEW windshield is definitely in order or let's scream 'do-over' as another exact same car is sitting in the exact same spot where mine was yesterday. I want to be friendly, but I hate being tricked or lied to. I am sure you folks will feel the same way.
What can be done?
Andrew and Kathy Wilson
5444-14th St
Lubbock, Texas 79416
1-806-778-3498

20

My sister bought one of your sportages, well it just so happen to have a engine that had a defect were it caused it to lock up. She had taken to the dealership in the town where she lives,and bought the carJonesborourgh, Tn, now the vehicle has been at the dealership for months on end. The last time she talked to them they said to her all promises made to repair the vehicle wouldn't be kept and they're going to keep the car till March and they may or may not repair it. I,ve started telling friends and neighbors about how she being done by the dealership and to be honest, I sure as heck won't be buying any KIA from anywhere. Right now I'm in the process of trying to get to talk to a lawyer, if I had a dealership selling my product and acting out this way to a customer I would seriously consider shutting the doors on them.Oh and before I forget, they also told her if she talked to anyone about it, it would never be repaired,and would keep it even longer. She can't even get the car out of their shop cause they refuse to release it.

20

ENGINE REPLACED DUE TO RECALL IMPROPERLY PUT BACK
ENGINE LIGHTS ON CROWN KIA OF TYLER TX SERVICE MANAGER REFUSES TO SEND ALL NECCESSARY WORK PREFORMED
CAR KIA SORENTO 2012 HAS BEEN TOWED MULTI TIMES DUE TU UNSAFE CONDITION
TRIED TO REACH CORPERATE OFFICE MANY TIMES TO FIX PROBLEM NO RETURN PHONE CALLS OR EMAILS SINCE NEW ENGINE REPLACED:::::::
1. CHECK ENGINE LIGHT ON DUE TO O2 SENSOR:::::CLIP AND MOUNT BROKEN
2. FUEL LEAK IN MY DRIVEWAY DUE TO SOME SEAL [SERVICE MANAGER KEVIN SHUTTER] DECLINE TO WRITE UP SERVICE REPORT
3.BATTERY DEAD VEHICHLE WONT START BATTERY AGE 8/13 YES IS OLD.BATTERY POST NOT TIGHTENED PROPERLY BY SERVICE DEPT. BATTERY IS STILL ABLE TO CRANK CAR. THE SHADE TREE MECHANICS AT THIS SHOP IN TYLER TX [CROWN KIA OF TYLER TX]
NEEDS REVEIWED CERTAINLY

20

Purchased a 2017 Sportage EX Turbo circa mid-2017. For the first 25000 miles, no mechanical or electrical issues. After 25,000, the driver-side door hinge failed, rear hatch (automatic - lousy feature) doesn't always go up, and passenger-side power window hasn't worked since mid-November.

For the power window fiasco, I took it to the same authorized Kia dealer from which I purchased the vehicle, only to be more frustrated with their lack of "customer service" toward my Sportage's quality defects. Today I took the Sportage to the same dealer only to learn the power window replacement part they ordered in early December had been returned to their supplier because I didn't return within 30 days. No warning about their 30-day "rule" when the first replacement part came in wrong; no phone calls from the dealer's service department to remind me about their 30-day "rule"; just received an apathetic and lackluster lame excuse. So, now I have to make another appointment to drive nearly 30 miles to the dealer (it is the closest to my home) in the hope that the correct replacement part will be there on my appointment.

Doesn't sound like the end of the world but their "sales prevention" attitude toward me has been a frustrating experience. It is as if the dealer could not care less about my business despite having purchased three Soul and one Sportage in the past several years from him. Well. if that's how this dealership values my business, I will never darken their doorstep again. And, based on the poor quality experienced on this Sportage, I have sworn-off future Kia purchases.

20

In 2017 , I purchased two Kia Sorentos for my wife and daughter. Shortly after, purchasing these vehicles, my wife's Sorento front passenger
seat began to become undone at the Seam. I took to the service center and spoke to an individual name Javier. He informed me that they would replace the seat but that it was not avaliable at the time and did not know when it would be. I did not like the answer but said ok. After about three months and no news, I called Javier and expressed my dissatisfaction. He got upset and told me ,"I do not have to service your car". I than called Maurice Curley the salesman that sold me both cars and he expressed his concerned and said he would look into the matter. Shortly, thereafter, Frank the service manger called , apologized and informed me the part was there all the time. I was very upset at JAVIER rudeness and call the dealer sales manager and he referred me to the district manger, I repeated my problem and dissatisfaction and he told me that he found this very hard to believe. Frank called again , apologized and said he had taken steps to imporve method of keeping parts inventory. Needles to say, I am now in the marker for a car for my grand daughter and will now look at a Toyota Highlander.

20

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!

20

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!

80

was told it would start with the uvo app but it want if I knew that I wouldn't have got it

20

In June I purchased a Kia Stringer. As of today I have had about (5) five recalls and with each recall, the car gets worse. At present the car is at the dearlership and bee there for days. The techican cannot fix the car. I am asking Kia to buy back the car and free me of all responsibilities. Today 12 - 17-18.

Joseph Gilmore
312-622-6071

20

I bought a 2013 KIA Sportage in 2015, paid cash for this vehicle because everyone raved how these vehicles are so good and dependable, had the vehicle for 3 yrs., and my engine blew. I was at a stop light and went to take off and my car sounded horrible, I pulled in to a gas station and called my brother and asked him what it was he replied shut it off your motor sounds blown. So I had to pay out of pocket to have it towed to the closet Kia dealership where they diagnosed my car as having a blown engine due to the bearings, and that my estimate was $5,768.90 to be fixed. That’s when they told me about the recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. Which after reading several other peoples complaints it doesn’t appear theirs is covered either. Which is confusing to ME. Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! I have went through every step there is through Kia to see about them adding my engine to the recall or some kind of “good will” assistance to cover this expense and they told me that my car has to many miles, My miles on this car is 139,864. And the recall claims unlimited miles. So explain that to me. This is ridiculous there are over 15 million recalls for this issue, and Kia knew these motors were bad and still sold the vehicles. For someone who is single like myself and rely on driving something dependable and can't afford something else or the outstanding amount for the repairs, Kia leaves me with nothing. Now do I not only have nothing to drive, have to gets rides to work, and try to figure out how to come up with over 5, 000 dollars to fix this issue, I guess it's a Merry Christmas to me. Thank you Kia!!! I will never purchase another Kia again. Something needs to be done about this issue not just for myself but all the other people who are going through the same thing I am.

20

I had a problem with my Sportage 3 months ago it kept going in to limp mode I contacted local Kia Dealer who after eventually looking said it was the Turbo . They said it would not be covered by the Warranty as I had been to a non Kia dealer for servicing and that they were not sure of the oil that had been used. I spoke to the customer services who were very rude every time I rang I wrote to the UK COE who said it was down to customer services to decide he was no use at all .Mr Paul Phillpot .I would state the millage is only 52000 and is only 5 years old.
I have ended up with a bill from a proper Kia dealer for £2600 it has now been sent to Ombudsman and OFT as this is wrong .

20

I'm forced to give you one star. That doesn't seem fair when you haven't earned one star.

I have a Kia Sole, 2011. Not long after I purchased the vehile the key snapped off/out of the fob. So I started using the second one I had (I received 2 key fobs at purchase). Just recently my second key broke, same place as the first one. I'm being told that it's going to cost me over $300 to get a new fob? That is so crazy! How about you come up with a better design for your keys? You're shoving a metal key into a plastic fob and think it's going to hold up? I'm still paying for this car and I was unaware that my keys were part of the warrenty otherwise I would have had the first key replaced. What can you do for me that is going to change my mind about Kia, about ever buying another Kia or recommending that another person purchase a Kia. At this point I am unwilling to do all 3.

Robin Oakes

20

Hi , My Name is Hany Adel Abdalla Essawy , i am working as a financial Controller of one of reputed company in Kuwait.

I have a KIA Sorento 2014 , with 40,000 K.M driving , with Base No#KNAKT8132E5476135.

The Issue started in Jan 2018 . when i was facing a problem in a sound came from the right side in the car.

after many times back and forth discussion and wasting time , 3 times car was going to be checked inside the Garage , and feedback came with nothing there , with the technicians and head of Service about that there was no clear sound heard , then Finally they heard the sound and they changed the spare parts pertains to the problem in the Exhaust , they received the spare part after three weeks from Dubai because it was not there in Kuwait.
Once changes , the sound disappeared and the car came perfect.

3 weeks back , the same problem has been rising again , and same sound appeared and became stronger.

same problem i am facing each time with the unprofessional team of service there in the agency , for 3 times again back and forth for not hearing the sound.

i have explained to them that same sound has appeared again , so , you can recheck the spare part which has been changed before and feed me back.

but , unfortunately!!! , and as usual of same attitude of staff , ( His Name is Mr. Akbar in Shuwaikh Garage ) , after the car left for 3 days for ma n service of 40,000 K.M and the sound issue , they came with , that there is nothing in the car , and it was a normal sound.

i went again and again , then finally one manager there called ( Abu Tallal ) , he went with me in the car along with one of the Inspector there Called ( Abu Khalid ) , then he heard the sound.

at that time it was 2 weeks back and it was on saturday , and he told me to bring the car again by Mid of the week because he can't receive the car today because of the high traffic at the carage.

i couldn't bring the car again during the week because of the rain at that time in Kuwait and due to the holidays the Country took it during this days.

then , i went today once the weather came good at 10:30 am , and i intended to just leave my car to be inspected carefully and i never asked that i want to receive my car today!!

by bad attitude and unprofessional way of discussions , the Manager ( Abu Talal ) said to me again that he can't receive the car because of high traffic also in Garage and he left me with my car out of the area of garage outdoor with no permission for my car to enter although i saw another guy who is a Kuwaiti , when they didn't allow him to enter his car , he went inside , and took permission for his car to be entered.

My Comments is as follows :

- if the agency can't absorb the expansion of KIA Sales Strategy and Customer First in the ir Vision , so, they are not Qualified enough to have the agency.

- if the customers are been forced to deal with such poor qualified staff , at least they have to cover the concept of after sales service with more garage spaces to manage the KIA Cars Service. at least Normal Service.

- KIA is one of the reputed Cars Manufacturers , and not deserve this such bad impact , due to unprofessionality of The Agency they select in the Region.

- after all of that , do you believe that i will decide to have a new car with KIA Brand , or i will recommend it , or the mouth talking will be in good direction due to what i am facing from the KIA agency

- May be the Agency doesn't need to sort out the car issue due to that the warranty of the car will be ended in Feb-2019.!!!!!!!!!

20

November 15, 2018

Kia Corporate
Office Headquarters
11 Peters Canyon Road
Irvine , CA 92606

To Whom it May Concern:

I own a Kia 2013 Optima. The passenger side mirror was damaged in a parking lot in September 2018 I had called the Neptune, NJ Kia on Route 166 (Sansone Kia) to have the mirror replaced on October 2, 2018.

I was informed that the passenger side mirror would cost $502.20 to be replaced. I agreed to the charge and paid with my BankAmerica credit card.

They said it would take about a week to order the new passenger side mirror. I received a phone call on October 9, 2018 that the new passenger side mirror was in and I made an appointment for October 12, 2018 to have the new side passenger mirror installed.

On October 12, 2018 I went to have the new passenger side mirror installed. Then I was told that the mirror was installed and the air bag. They also replaced my digital clock with a regular clock and my map was gone …. They also said my free car wash was done , car was still dirty.. and I paid 138.00 dollars for labor.

I went home and notice the side mirror was not replaced, so the next day I called October 19, 2018 to complain to the Kia manager and agreed to return on October 22, 2018 , they could not find the original new side mirror and they would need to re-order the part. I was later informed that new side mirror was in and made the an appointment for October26, 2018.

I returned on October 26, 2018 to have the new side mirror installed- he told me I was luckey that the person who was going to paint the new side mirror was here in the shop only comes once in a while.
My digital clock was re-installed , but my display is not working. On the same day, I went to have the car washed and was told by the attendant that my suppose new side mirror was moving and most likely not new as it should not have any movement.

I am hesitate to return to the same Kia dealer to have the work done because I cannot trust them to do what I paid for- I paid 640.00 dollars for a new side passenger mirror for something I could have gotten from a used car dealer. I certainly should not have to return 3 or 4 times to have a part replaced . I bought this car in 2012 at Kia in Freehold, NJ had enough with them giving me a car that was in the lot instead of the car I bought in the show room. And now I cannot trust any Kia dealer …

I would like this resolved as soon as possible
Cell- 732-567-5490 email-maggiedel16@gmail.com

Regards, Margaret Del Priore -7 Hamiltonian Drive- Red Bank, NJ 07701

20

I call the Kia customer service number with the number given me by the person who is handling my issue and I get Kia roadside assistance after waiting on hold for 30 minutes!!! He tells me he cant handle the call and is unable to transfer the all using the extension number the rep. gave me. How in the world can I reach someone with a complaint about a Kia dealer????? Kia's customer service SUCKS

20

My 2014 KIA Sorento (6 cylinder - Vin #5XYKU4A73EG474932) is at a dealership because it needs the engine replaced. The Service Manager said that the oil pan was full of metal. It is going to cost me $6,700.00 to have the engine replaced. I think that KIA should be responsible!

I know that KIA has/are replacing engines on the 4 cylinder KIA Sorento's due to metal in the engine resulting in engine failure. They should do the same for the 6 cylinders.

20

On Monday last week my sons Kia soul died coming home from school. My son called AAA and had it towed to the Kia in Pomona, CA. After delivery, it took them until Friday to look at it and figure out what the issue was. My son has been diligent on his end trying to maintain contact with the service manager Art Solis. In fact, my son had left a message for Art at the end of the week and Art told him that he never heard back from my son. Art informed my son that the repairs that needed to be done were under warranty and that they would be providing a car. Over the weekend Art told my son that Kia would be providing a rental car during this time. Due to the $10 daily copay because of my sons age, I decided that I would drive the rental and give my son my car to avoid the extra cost.
On Monday I drove from where I live (about 40 miles) to pick up my son and get the rental car. Once at the dealer, we were informed that Kia was not paying for the rental and that we were the 2nd customer to come in with this same issue. The gentleman at enterprise informed us that Kia does not have a contract with them and they have had to send people back to Kia. At this point, I called Art back to find out myself what is occurring. Art told me that they are trying to work with billing to get this covered. I told him that I drove down to my sons to take care of this car issue. Art told me that I could go ahead and get the rental and that they would have it figured out hopefully by tonight (mon). I agreed and put the rental car under my name and credit card number. Yesterday (tues) my son called them in the early evening and they still did not have this situation fixed. So, now I am paying for another day of this rental car. I feel like I am getting the run around from Art. This has been very frustrating. I work full time, 12 hour days and do not have ready access to my cell phone due to working in a jail.
Can you please help me get this situation figured out ASAP since I am now accruing daily charges for a rental car that I could have gotten a lot cheaper then the daily rate I am currently being charged and which the Kia dealer/Art said that they would be picking up.
Angel a.rosilez@ruhealth.org

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