Contact Kia Corporate

I purchased a new 2016 Kia Soul.
It has 37,000 miles today. I have a check engine light intermittently comes on when the temperature drops. The car has been in various auto shops ascertaining why the light comes on and off. No mechanic can fix the problem. Basically, I have been told to either live with this problem or sell the car. It is only 4 years old. The internet is inundated with the same problem as mine. Nobody has an answer. I will never buy a Kia again.
I have to keep this piece of junk for 4 more years. I cannot afford another car. Kia should be ashamed of themselves.

My 2015 Kia Sorento AWD was towed to Napleton River Oaks Kia in Calumet City, IL on 8/15/20 due to cutting off while driving. It sat there not being looked at for 1 month because they had over 20 engines to replace. They 1st misdiagnosed the problem to be a high pressure fuel pump. Then they found that the engine that was just replaced by International Kia on 12/2019 had internal failure. On November 5, 2020, I was told that my vehicle was ready for pick up. I went to pick up my vehicle and a trim piece was missing off my door, the car was dirty, the tpms light came on 2 blocks away and the differential was locked up. I took it right back. I was told at that time by the Service Writer, Jahari, that he didn't know if the differential was covered under Powertrain Warranty. He had to wait for the tech to come in the next day for him to check.. The next morning I called the General Manager, Ziggy, explaining the situation. He said that he would have the Service Manager call me with a resolution. Instead I received call from someone asking me how my service experience was . After I ran everything down to him, he said he was going to forget everything tI said and tried to sell me a car. I never received a call from the Service Manager. Around 2pm on the same day, Jahari called me and said they had to rebuild the differential and I had 1 tire that was the wrong size and they would need to replace it before the tech could test drive it after repairing the differential. I advised to put the spare on the ground and put the off size tire up in the spare position. Then after 1 hr, he called back and said i need 2 more tires due to them being at 3/32 & he text me an estimate for over $800. I ended up going to Discount Tire and buying 4 tires. I told and text Jahari to put the wrong size tire and the other tire that had 6/32 in the back of my truck. I was told ok. On November 18,2020 I was told that my vehicle would be ready for pickup by the end of the week. I never heard anything back. On November 25, 2020, i called to get an update on my vehicle and was told that the tech found an oil leak from the engine and they wanted me to come up there to see that it was leaking. I refused because it was a waste of my time to come to the dealer to look at oil on the ground. I was also told that someone from Kia was supposed to come to dealer to determine if the engine repairs were to be covered under warranty or if the dealer that replaced the engine in December 2019 would be responsible. I never heard anything back. I went up to dealer on 12/15/20 & noticed my vehicle was in the same spot it was in 3 weeks ago , when I had switched out my loaner. When I questioned the Service Writer about why my car was sitting in the same spot for 3 weeks, he said he was aware of how long it wassitting there and that the tech had been working on another vehicle. I also asked him about the Kia Rep and he didn't know what I was talking about. Jahari called me on 12/16/20 & said they couldn't find the oil leak. The tech added dye to engine and they wanted me to pick up the vehicle the next day, drive it for 1000 miles and then bring it back to be checked. On 12/17/20, something told me to call and confirm that the headlights i approved to be replaced on November 10, 2020 were done. Jahari said he didn't know. I asked him to find out and call me back before I got there. I never received a call back. I arrived 15 minutes later to the Service Writer walking to my vehicle. I had to ask him twice if my lights were working before I walked in front of my vehicle to see that they weren't. I told him I didn't have time to wait for something that should've been done a month ago. The Service Writer said nothing and just walked back into the building. Kia Corporate called me today and I advised of everything. She had no record of a Kia Rep coming out and said she would contact the dealer's District Manager. The Service Writer called me 1 hr later advising that my headlights were replaced and that I needed to drive the vehicle for 1000 miles and bring it back for the leak to be diagnosed. I was also told that the 2 tires that they were supposed to put in the rear of my vehicle were thrown out and they would credit me $50. I get to the dealer today around 3:30p, used my other key to check the headlights and they still weren't working. I went in the Service Dept and the Service Manager and Advisor were gone. I found the Sales Manager, Ryan and had him verify that the headlights didn't work. He went in the dealer and confirmed that I was charged for the headlights even though they weren't working. I feel like that I am getting the run around and my vehicle is still not being repaired after 4 months of being at the dealer. Please help!

well this would be my second complaint. On the 29 of November I sent you my complaint and I have yet to hear from you.
Poor service at my KIA dealership in winston Salem .
Reference R>O # 6363308/1

Bernard and Robin Ricca
310 Academy St
Rural Hall NC 27045
336 499 2036
Loyal customer since 2006
4 cars purchased since then.

KIA SOUL Problem 10/30/20
8/19/20
Picked up from service from dealer $178.00, new battery, oil change, air filter, inspection, rotate tires etc.
Milage 19069
9/2/20
Car over heated while taking youngest granddaughter to get her road time in for her driving test and took car to dealer, left car and used their loaner to get home. I returned it the next day. Sounded like the water pump was giving out as there was a sound of an impeller clanging, no water in the reservoir. No sign of water in the oil and temperature gage would not register. I was told that I would be responsible for an engine tear down fee of $2300 if the problem was not a manufacture defect and KIA required the dealership to tear down the engine.
Milage 19249
10/29/20
Received a call from Dealership stating that they found some stuff in bottom of radiator and hose, heads were warped so it must be something I did. Told KIA would not warrantee engine. Upsetting
10/30/20
I called the dealership and Rob Levett returned my call. Ask for price of new engine and was told it would be $7500 plus $4500 labor and cost of any related parts needed, a used engine would be $7509.89 installed but there would no longer be a drive warrantee on the Soul. Not happy as car is not worth the added cost to me as I still owe about $13000 on loan. Received a number for KIA Customer support (1-800-333-4542) and called to make a case for them to honor their warrantee, 10 year 100,000 miles. While talking to Rob and the customer service rep. I noted that the car was only driven 180 miles between service, nothing was added to it except gas, that either the head gasket failed or water pump or while in service they missed something in their inspection like fluid in the radiator or reservoir. Possible leak? I saw no evidence of leaks in my garage or driveway.
I was told by customer service rep that he would look into this problem, call dealer and service provider and would return to me their answer for honoring the warrantee in three days.
Note: While car was in service from 9/2/20 until 10/30/20, I made several calls to dealer’s service department and did not get many return calls, maybe 1 out of 3 attempts to get status of car. I was informed that there were 4 engines a head of mine for the repair mechanic to do, and they have 4 mechanics working on engines which is why it took 58 days to inform me. Question to self … Does KIA have bad engines?
I went online and researched KIA engine problems and the head gasket failing is one of them which destroys the engine and apparently a common problem for KIA.
1
11/5/20
I called the dealership to see if they knew what was going on with my claim for the warranty being honored. Rob Levett had not heard anything and other then their enquiry from Customer Service looking into the mater, and suggest I call customer service.

11/6/20
Customer service called, Jason, and left contact information. I called and talked to a different agent who gave me my claim number (137092) and informed me that KIA would not cover my engine because of a crack in the transmission and some “Gunk” found in the engine. The gunk could very well be from the plastic parts that melted due to the overheating. Could the crack in the transmission have been caused by the overheating of the engine as well.
I believe KIA should be responsible to honor their warranty.

Hi,
I am from salem, India and booked kia seltos htk plus version (Red) on oct 16th in VST Central KIA Showroom in salem Tamilandu India.
The reason i am drafting the mail is i aint received proper communication for vehicle delivery and delivery date.
the representatives in the showroom failed to communicate with customer for documents, delivery date. Those people are providing tentative dates where in end they come up with new dates and extend the deadline.
Its really frustrating if you understand from customer point of view if proper responses are not given and contacted only payements.
As per their latest communication, it should be delivered today (2/11/20) but they came up with new reason as staffs arent available to register the vehicle.
this response makes me more frustrating at a point where i want to bring into notice where many customers like me affected by the showroom.
I hope KIA would take this request and take action on them.

What were you thinking? I drive a 2019 Kia Forte with this new chain link transmission that is absolutely useless when you turn the cruise control on. If you go for long drives and plan on saving on fuel and enjoy the cruise control then your out of luck. Whatever speed your traveling and you turn the cruise on the RPM will jump considerably and thats bad for fuel and wear and tear on your vehicle. If I had my choice now I wouldn't buy that car and wish I could get rid of it. I hear all the new Hyundai and Forte have that transmission now. What a mistake all those engineers and they couldn't figure that out.

Dear Kia managment,

My name is moshe mizrachi, i live in israel , i bought new Kia sportage GT 2017, (3.5 years ago), before i will share with you my bad experience story i must say that i am really appreciate your company and i do think that you are one of the greatest car companies.
In about 3 weeks ago i went to a yearly vacation trip with my family to the north of israel and suddenly the car started to go very slowly without any warning, i couldnt drive more than 70kmph, and no alarm was raised , i was realy confused, i knew it something about my engine, some how very slowly i arrive to kia garage in the north and they told me that my turbo system stopped working , i didnt know what does it mean, so they told me that this part gives mire power to the engine, also thats price list of the part is 9600 israeli shekel, i was shocked with all my family, (car is 2017, 75000 km , so its half year behind the manufacture insurance ) , the car 3 days on the garage (i got great service from this kia garage) , and i had to take my family with rent car for 3 days because i didt want to stop my family vacation, so i paid 1950 israeli shekel for rental car.
After 3 day the car was ready and after a lot of arguments with kia Israeli they got me discount, so i paid totally 7000 Israeli shekel (include replacemect) , i was so sad together with my wife, paying this huge amount of money suddenly , i don't understand how so expensive part brakes after 3.5 years .
Kia team, please try to assist me here, i would like to get full refund for this part, it was only 0.5 year behind kia manufacture insurance, please help, i am so sad about this experience

i bought a 2017 kia sportage less then a year ago has already been worked on several times for electrical stuff then i get letter for a law suit aganist kia saying they can catch fire scared of vehichle now so prouably trade off but my compaint is i was treated like trash at kia in terre haute ind by the head sales manger ther and the service tech i wil never do bussiness there ever again and i will post all over social media how i was treated there

I went to the Kia service department on July 17, 2019 at 10:15am to get a new tire. I had speaking to Debbie on the phone and she said she had the tire I needed in stock, I knew it would be no problem. I got there and not even a 1/2hour in Debbie came in and got me and brought me back to look at my car. She showed me the treads on my tires and showed me the wear on them and informed me I would need 4 new tires now instead of 1. Now I pay extra for the oil changes for life, and part of their oil change inspection is to check my tires tread and inform me that my tread is wearing low. If they had done that, I could have planned and prepared to get my tires done. Not get ambushed. Also part of their inspection is to periodically rotate and balance my tires also looking at them to check for wear and tear. None of this is ever done. Why have a inspection checkpoint system if you are not going to do it?? Every time I get my oil changed they say my car looks great, and I am on my way. Then they want to quote me almost 500.00 for 4 tires. That is ridiculous!!!
I had to turn into someone I hate to get them down on the tires. I shouldn’t have to get mean in order for them to do their jobs. That is not my personality. Now i worry they will do something wrong to make me have an accident. I hope not. It is now 12:10 pm, and I know they have other customers but I have waited long enough. I have a very bored daughter with me. They have not stocked the customer service lounge, so there are no snacks, and no fresh popcorn, and there are flies buzzing around. This is disgusting. Something has to change. New management, or some people who give a damn. Thank you.

I sent you a complaint. About strut spring problem on this car . You never replied to me. . 2018734579 .

Took 2012 KiA Soul in for recall work on recall SC176. NHTSA recall # is 19V120. My daughters car, whom I am making payments on, started acting up on 7/6/19 so she took it to Autozone to get codes read from the check engine light that was lit indicating something was wrong. Her grandpa always told her to do that since it was FREE. It showed piston misfires and possible catalyic converter and oxygen sensor issues. After checking her VIN online, I found that this recall was serious and could cause the car to catch on fire or lock up and cause an accident. IT WAS NOT SAFE TO DRIVE! I purchased the extended warranty on the car and found out that it expired after 100,000 miles which was ridiculous cause the warranty on the new car was that much. SO, WHAT KIND OF EXTENDED WARRANTY WAS THIS?? NOTHING....USELESS! I took it to dealership and they have had it since 7/8/19 and have done nothing. Got KIA Corporate involved and they assigned a case number and worker to it but still nothing is getting done. After checking online, I'm finding a LOT of complaints on KIA and how they fail to honor recalls and warranty work. Always giving customers the runaround. Yes, I was denied yesterday on this recall cause the codes they want don't pop up for them and they cannot work on it until they do so they are refusing to fix it even though it has all the systems the recall talks about. Guess my daughter will have to have an accident or die in a car fire to realize this recall should have been FIXED!! I FILED A COMPLAINT ON THE BETTER BUSINESS BUREAU TOO AND WILL ANYWHERE ELSE TO WARN PEOPLE NOT TO BUY A KIA OF ANY KIND!!!!

With 65.000 miles. The front spring struts. Broke . I was lucky didn't get into an accident . I never heard in my life that such a strut spring snaps and brakes .with very low mileage . The mechanic shop told me. It was very dangerous. To drive this vehicle . It cost me lot of money . And Kia corporate don't want to deal with it . It's a big mfg defect. .

I want to be clear, I am a Kia, owner and customer that uses his vehicle for his personal business and up to this event had every intention to upgrade my Kia this year. For purpose of a new van to expand my businesses as well a nice mobile office. I had the Sedona in mind. I will never purchase anything from Kia again. I will upgrade my vehicle not with a Kia.
My two buisiness are a courier service and home inspectior. I was contracted my a local courier service, one of my stops was Bloomington Kia, I had a delivery of a bumber. The parts guy that meet me in the delivery area was Tim, I told him I have a delivery for him and need a singnature. I asked me where did it come from. I mentioned the name, but could not remember the exact name. I had 3 other deliverys in my Kia, and could not remember the exact name that it came from I was close, but told him IM looking it up right now. He started shouting at me, and I quoate. "Its your job to know where it comes from" I said IM looking it up right now. He continue to shout at me, belittle me. Lecture me how my job is to be done. I said "You dont need to lecture me, I know what my jobs is." He then shouted at me to get out! Get! Get! and the same time using his hands in a shoeing away motion. I left, as he was shouting at me.

I then really want to order a luggage rack for my Kia Sportage, I was happy to see I had a delivery in Bloomington Kia, so I could order a part for my car. How every, this simple request was obstructed by Tim, when I when to the parts counter there was a young lady at the computer. I asked If I could get something ordered, she said I don't work up front here I will get you someone. Well, she grabs Tim to help me. He immediately tells me to "GET!" Get Out! I turned and walked out, and told him I wouldn't order any thing from him anyway.

I then, call my contractor and immediately told him what happened. With out me telling him the guys name, mainly because I didn't know, he says it sounds like Tim. He said he could keep me away from there. I thank him and said yes please.

Fast forward to Friday night 6/28/19 Kia needs a delivery to a auto shop. I get the call, so I go pick up the part. Hoping I would not have to run into the same guy Tim, there have been a couple young ladys there they are friendly and kind. No problems with them, I was hoping one of them would be there. But, no such luck. It was Tim, what happened next was some of the most egregious behaviour, stunning adhorrent. He opens the back door and starts laughing at my face. Walks right up to me and loudly starts laughing in my face. Then he starts shouting for Chan, his manager. Not much of a manager, but he Tim is continuing to shout "Chad come quick, its the guy I told you about"" He continues to shout this to Chad. I tried to defuse the situation, I said, IM not here for troublle, I just want to pick up the part and get going. I dont want any trouble. But he did not hear me over his own shouting for Chad to come quick to see the guy he was talking about. He walks back in to back door to meet Chad and he immedialtely starts to make wrong statements and comments about me. I said that wasnt true. I did told you I did not want any trouble, then I started to tell Chad what he did to me the first time I was there (Tim) . Chad jus said, its your word against his. Completely complacent and walk me out.
I left completely astonished to what just happened to me, I went to the counter where I asked for Chad again. I told him I will be making a complaint with his manager.

I turned and walked up to the front. I asked a receptionist to see a manager, I tolder her what just happened and she said I should see the sevice manage. I left to see him, but he had left for the day. I told to other service guys what just happeded, they suggested to speek with the Dave, the location manager. They graciously took my name and number.

Dave calls me the next day, and here is his apinion, and I quote. "Well, you where on my dollar" I said to him, So that gives you the right to treat me how every you want too! He immediatley back track that statement. But lets be clear, that is his sentatment. Im on his dollar he treat me or anyone else however he wants. if they are "on his dollar"

I will never purchase another item from Kia, I will not build my businesses using Kia products. I am so dicussed with this complany attitude towards a workiing class person, how they can treat you how they please. If your on there dollar.
Kia lost a customer and gained an enemy!

Air Bag light is on, brought it into shop & was told $2,000 to fix the air bags. I was told that they will not work until fixed, just went out.

I have been a customer with Kia for over 12 years. This will be my 4th Kia I have purchased and do not get me wrong I love all my Kias,
Recently I went in to have my Sorento's sunroof looked at we were there for 2 1/2 hours and told they would have to order parts. They did called an let me know my parts were in I dropped off the car the night before by 4:30 p.m. someone from Kia in Florence made sure that my car was delivered to my work upon completion, great well that's what I thought. Two days later when I finally had a chance to look over my car (fyi I work two jobs back to back and the second job I do not get home til after dark) I noticed grease stains on my liner where they worked on my sunroof and grease all on the door jam (unsure if this is what you call it) immediately I took pictures and sent to Angela Feldkamp at Kia via email. No phone call was received from her she only responded via email. However she did apologized and said she would make it right in the email, she also stated that she would forward the email over to Tony Darpel their service manager. Well, it took til Wednesday when my husband took my son's car over to Kia for an appointment he had to find out that Angela said someone will pick the car up to have it detailed. The following week she had someone from Kia Florence come to my work to pick it up to have it Detailed and returned to me the same day by the time I got off work at 1 p.m. Well this did happen but the Detailed vehicle not so much. Upon them returning my car I looked it over with them. I pointed out the grease stains still on the interior roof of my car and on the door jams of the the doors. I was told that Angela was at lunch, I informed the gentleman that dropped it off to have her call me. My car was picked up at 8:00 a.m. and dropped back off by 11:39 a.m., when I got off work at 1 p.m. no phone call from Angela. I drove to Burlington to Jake Sweeney Kia and spoke to Angela. I asked her to look at my vehicle she saw that they did not clean up their grease that was in my car and for that matter if they had someone detail it they got robbed. The car was not even vacuumed, nor were the grease stains removed. Angela did tell me she would get me a loaner and have my car detailed again. Hmm twice in one day now why would that need to happen if it was completed the first time the right way. I seems to me that Angela may have good intentions but she obviously is not following thru. I am unsure as to why they would of let that vehicle leave their lot without inspecting it. I am extremely unsatisfied and tired of being inconvenienced for something they have had two chances to get right and can't.
I have not heard from the service manager at all. This car was not a cheap car, and the disrespect that their technicians showed to my vehicle is uncalled for. How would they like it if I got into their vehicle that they paid 40K for and put grease all over the roof and the door jams.
Pretty sure someone that works hard like i do would not appreciate it.
I have phots but i cannot seem to upload them as to I only have them as a pdf.

Carrie Hill
859*445*9448

After keeping the care for three month kia service center return my care with scotch take all over the front bumper and the engine cover fall out in 30 minutes

The whale tail cover which protects the radio components on the roof fell off. I purchased a replacement whale tail online for $10.00 and went to the Kia dealership where I purchased the car to attach the purchased item. I was told that it is not a warranty item and the cost would be $450 to repair. I can't believe that any component which should have been permanently attached falls off and I as the consumer is forced to pay to replace it. I went to a local body shop and he replaced the one I had bought for free so the bottom line is how dare Kia charge $450 for an item that cost $10 to replace. I am a senior citizen on a fixed income with a husband who is wheelchair bound. That withstanding my next purchase of a car will certainly not be a Kia.

I wouldn't even give this company one star. I bought a car from kia on the blvd with in a year my engine went and I need a replacement. I took over 3 weeks for them to tell me what was wrong and its now been three months and I still have not received my car back. EVery time I call they tell me they need to do something else and it will be another couple days. Mean time I have been paying for a rental car and car payments out of pocket they said they would reimbursed the rental car for the first 6 weeks and then when done reimbursed for the rest well I have been waiting a month for a check and when I email the head of Kia i get no responses. Mind oyu I have a full time job and kids who do after school sports and I am the one doing the pick p drop off and there answer when I told them I ant keep affording a rental car was take it back and find another way to do what i need to. I have never been so jerked around by a company. I would never recommend KIA EVER ! I REGRET CONTINUING BUSINESS. WITH THEM!!

How do I go about making a complaint about All-Star Kia in San Bernardino California. As of right now I’ve just written a poor service review on YELP.

I can be reached at 951-212-1132

they took $1040.58 for bank 2 catilac convert after diagnosis said it was driverab ne no good or better some one tuned down the ildel screw

Bout a 2015 Escalade, was told the gps would be calibrated, Several Lies later I had to go pick it up 6 days later from a Cadillac dealer and it wasn’t touched. We to talk to GM and was told “We can go get it for you” Was very unhelpful and the absolute worst car buying experience you could ever imagine. And the very clean vehicle came back with grease all over the carpet...PATHETIC excuse for Service and help.

I purchased a 2014 Kia Sorento in 2013, brand new from Outten Kia in Hamburg, PA. I only have this car for 6 years and the paint I coming off in multiple areas of the car especially around the window, hood and roof area. in NO way should this be happening on a car that is only 6 years old. I also had to have the radiator replaced because the seam was coming apart and leaking. I loved this car when I purchased it, but I will not be buying another Kia unless this paint issues is taken care of at NO cost to me. if this is how you sell your product to the consumer then you need to change your practice. this is a terrible paint job by all means. I am expecting to hear from you with a reply.

Thank you

My wife's Optima was towed to the dealership Feb 8th 2019 in Anchorage AK shortly after a recall check, apparently the engine failed (still under warranty). My recent research show's that you are having a problem with some of your engines. Here is my problem with KIA and your Anchorage dealer: Car towed to dealership 02/08/19h, we received a call from dealer, Cody, 02/13/19 stating the engine failed and would need to be replaced, this would about a month and my wife is given a loaner vehicle. (Ok not to bad so far) A month goes by with no contact, wife calls dealership on 03/11/19 to find out about car, was told by a Jake that Cody no loger works here he is trying to figure it out? (don't know or care about your internal strife). Jake now tells my wife that the new engine for her car will not be in until 03/25/19. No contact again from dealer, we call to inquire about the car on 04/15/19 only to hear that KIA is having a problem praducing engines and that it will be another month. OK this is unacceptable, I called the dealer ship and asked to speak to the service department manager, Moises Gonzalas, told him I am not happy and I will be in to speak with him in person. (We live an hours drive from the KIA dealership) I told Mr. Gonzalas that I am not a happy customer for several reasons, mainly that my wife was given a base model car to drive, ok for a couple of weeks not months and now your telling us will be more months. My wife is driving your top of the line Turbo Optima and you should have made sure she has nicer car to drive. We were told that KIA does not allow for or have nicer loaner vehicles and there is nothing he could do. I told MR Gonzalas that this was unacceptable and that I would be filling a complaint. I than questioned him as to why no one has offered to make us a deal on a new car?, he shrugged and asked if that was option for us, told him after or better yet before 4 months goes by of course its an option, something KIA should have as a standard policy in place for warranty work taking longer than 4 weeks. It should also be standard policy to place a customer in a equivalent trim packaged vehicle for warranty work taking longer than 4 weeks. I mean good grief how do you stay in business when these simple and real expectations of a customer are not being met and the information from your dealer is unreliable, and no updates coming from the dealership period, even after requesting those updates! I will also be contacting Litha with the same complaint. Further more they did not even have an optioned out KIA on their lot for consideration.

before my mom passed away she took the car in and told them that her alarm has stopped working they told her she would have to get a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

I have been going to this Kia DealeSHIP FOR YRS. tOOK CAR IN FOR OIL CHANGE AND BRAKES.nOTHINGTHING WAS WRONG WITH my cAR UNTIL I TOOK IT THERE FOR OIL CHANGE,aFTER THE SERVICE I NOTICED SPOTS ON MY DRIVEWAY MADE ANOTHER APPT. AND BEFORE I TOOK IT IN MY HUSBAND LOOKED UNDER THE HOOD AND THE DIPSTICK WAS STICKING UP AND OIL WAS ALL OVER THE MOTOR.WENT TO KIA SERVICE MANGER SAID THAT IT WAS SO UNACCEPTABLE WORK,SO THEY CLEANED IT AND TOLD ME TO BRING IT BACK TO CHECK FOR OIL LEAKS.BUT MIND YOU NOTHING WAS WRONG UNTIL AFTER MY OIL CHANGE.THEN THEY TOLD ME CRAP THAT DIDNT MAKE SENSE.THEY WANTED 540 DOLLARS TO FIX MY CAR THAT THEY SCREWED UP.TOOK IT SOME WHERE ELESE AND I WAS TOLD I DIDNT NEED A GASKET AT ALL MY CAR IS NOT LEAKING OIL.I WILL NEVER GO THERE AGAIN

I had many cars before & NEVER had this problem...my Kia Sorento 2015 with only @ 40,000 miles has a broken handle, ..the whole handle just came off from the door when I opened it...I brought it to my Kia place & they told me to file a complain to find out if the company will cover it..but I had to pay over $100 just to file a claim , if they cover it, I still pay, if they don't fix it , I pay. He said they had to take the whole door down...how is it that a relatively new vehicle looses parts after 4 years & is not cover by the manufacturer? I want my door fix. I like my kia, If I don't get it fix I will trade it for a Chevy. Can you help.?

I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years. My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul. i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design

Below is a short summary of a problem that I am having with my 2017 KIA Sportage and it seems as if KIA does not know what the
problem with my car is. At first they said I needed a new motor and after keeping my car for OVER A MONTH I was told I needed an
extension harness. I picked up my car yesterday and AGAIN my check engine light came on and the car went into limp mode again.
I would really like to have my car fixed or replaced because I am not comfortable driving it. This is the 2nd time it has it has gone into limp mode
on the highway.

8/18/2018 – Creaking noise – opening/closing rear door. Had to order parts. Installed parts
9/1/2018.

1/5/19 – Took car in for Software Recall update. (all 2016 – 2018 Sportage vehicles).
Update completed 1/5/2019.

2/22/2019 – Check light engine on and vehicle in Limp Mode on way to work. Had to call roadside assistance. KIA told me the motor needed to be replaced. Motor had to be ordered. Had my car from 2/22 – 4/10/2019. KIA never called to give me an update I always had to call and ask for an update. Each time I was told the motor was on backorder.

4/10/2019 – Kia called – told me it wasn’t the motor that my motor was good. Told me my car was ready. KIA installed an Extension Harness. I picked up my car and as I was driving home the check engine light came on and my car was in limp mode. Had to call roadside assistance.

4/11/2019 – Waiting to hear from KIA about my car.

Thank you,

Judy Brown
1202 Fox Fox Hunt Ave.
Amarillo, TX 79108

(806) 223-7579 – Cell
(806) 468-4165 – Work

Email Address: jbrown@asarco.com

Yesterday, April 8, 2019, I took my Kia Sportage to Witham Auto Center, 2033 LaPorte Road, Waterloo, Iowa, and I was extremely disappointed with the service I was given. I bought my Kia in May of last year at that dealership, and when I bought it, there was a small chip on the driver's door. I told the salesman at the time, that I should probably get some paint to fix the chip, which I never got. Now, about ten months later, there are seven chips on the door ranging from the top to the bottom. The body parts woman that helped me immediately blamed the door chips on my seatbelt. There is NO WAY possible that the seatbelt could make those chips. I, as most people, release my seatbelt before I even open the door. Then she said the chips were caused by my hitting other cars with my door. Again, I take good care of my car, and I do not slam open my door if cars are near. I felt that she was blaming me for the chips. She seemed very defensive, so I got defensive. At one point, she asked me to stop talking and let her finish what she had to say. I call that very disrespectful. She started out disrespectful by not greeting me, nor asking my name, nor telling me her name. I felt as if I was putting her out when she had to go out into the garage area and check out my car. Needless to say, I left that dealership very angry. Back in 2014, I took my previous Sportage in for a tire rotation. I got about one half mile from the dealership and my tire fell completely off my car. The service man forgot to tighten the lug nuts. Did I get defensive or mad? NO. I probably should have. If I had gone another quarter of a mile, I would have been driving on the interstate going 65 miles an hour. Either I would have been killed or injured or I could have killed someone else when the tire flew off. Again, I was very nice about the entire incident. I have owned three KIA's and I really like this car. However, I will NEVER buy a KIA from this dealership again. I will not recommend this dealership. The closest KIA dealership is an hour and a half away from where I live, so this will be the last KIA for me. I will be trading my KIA because I will NOT give any more money to this dealership for oil changes, new tires, etc. The sales man who sold me the car was extremely helpful and nice. The KIA manager was only nice when trying to make the deal. The woman who answers the phone for the dealership should take a class on how to be friendly and helpful to customers. Key word.... friendly. I am extremely upset and disgusted with this KIA dealership!

In 2013 I purchased a 2014 Kia Cadenza from your dealership in Cerritos California. While I was employed for the California Department of Corrections and Rehabilitation, I purchased a total of three Kia vehicles. I obviously enjoyed the service received and my family and I enjoyed the performance and reliability of your products. Upon completion of the leasing period, on what was to be my retirement vehicle, I contacted the Kia dealership in Henderson Nevada and explained to them that I really wanted to keep the vehicle and not turn it in. I was eventually told that there was no finance company that would finance me for the vehicle due to high mileage. After a few of hours going back and forth, the Sales Supervisor talked me into purchasing a new vehicle. I was unfamiliar with the leasing process and never told to contact the finance company and make arraignments with them to continue payments. Now I am getting noticed for payment of a vehicle that I know was sold within a week of being turned into the Henderson Kia Dealership. As a result of the tactics employed by the Kia salesperson, I have a vehicle that I am not happy with, costs the same amount as the vehicle that was turned in and I am still being held liable for the prior vehicle. I would like to know if there is any way that your company could assist me in resolving this as I am now on a fixed income and am desperately considering filing bankruptcy. I would prefer to have this situation and my credit restored without filing. Even though I believe that a dealer took advantage of my lack of knowledge and did not explain in detail my options, I still believe in the Kia vehicles. I look forward to your assistance in resolving his issue.

They sold a Kia with no spare tire to a 94 yr old man and wife in wheel chair. When dealership was confronted about it. they said He should of asked about spare tire. If he wants one it will be $260.00. Customer service said that's how Kia's come now, with no spare tire. No consideration about anyone or anything. They couldn't do anything to help.

I purchased a lease Kia Soul yesterday, 2/16/2019. I was a little early on the first lease and told the salesman that I was concerned that POTUS was looking at instituting a 20-25% tariff on this car. I wanted to run numbers and try to figure out what to do. They worked with me really well. I turned in my first one and got my new Kia Soul Lease in a matter of hours-- Vin#KNDJN2A21K7000228. I really enjoyed my experience at the time. My daughter, who drives me around a lot, was cleaning everything out of the first Kia and placing it in the new one and waited for us outside. My wife and I came out, daughter drove us 1.1 miles to our home-where we all spent the evening destressing. We got up to go 6 blocks down the street where my wife works and my daughter ask me if I wiped the water drops off the windshield. I had not seen them. My vision is very poor right now due to cataracts, hoping to get that fixed toward the end of the year. So she and I got out of the car and she showed me 2 significant chips about 1" apart on the lower passenger side slightly above the wiper. To me it looks like a 'tool strike'.
I still had the salesman's number on my phone, so I called him mid-morning. He said the car was in pristine condition when he turned it over to us.
When I mentioned the salesman's response to my daughter, she told me that she was not quite sure what the salesman looked like, but the man who came out and put the tags on the car walked over to the windshield and rubbed that area, shrugged and finished putting the paper tags on the car and left.
I am going to dealership in the morning, salesman wants the service department to 'look' at it. It is a NEW car with 171 miles on it, so who knows the history of that. But, to me, a NEW windshield is definitely in order or let's scream 'do-over' as another exact same car is sitting in the exact same spot where mine was yesterday. I want to be friendly, but I hate being tricked or lied to. I am sure you folks will feel the same way.
What can be done?
Andrew and Kathy Wilson
5444-14th St
Lubbock, Texas 79416
1-806-778-3498

ENGINE REPLACED DUE TO RECALL IMPROPERLY PUT BACK
ENGINE LIGHTS ON CROWN KIA OF TYLER TX SERVICE MANAGER REFUSES TO SEND ALL NECCESSARY WORK PREFORMED
CAR KIA SORENTO 2012 HAS BEEN TOWED MULTI TIMES DUE TU UNSAFE CONDITION
TRIED TO REACH CORPERATE OFFICE MANY TIMES TO FIX PROBLEM NO RETURN PHONE CALLS OR EMAILS SINCE NEW ENGINE REPLACED:::::::
1. CHECK ENGINE LIGHT ON DUE TO O2 SENSOR:::::CLIP AND MOUNT BROKEN
2. FUEL LEAK IN MY DRIVEWAY DUE TO SOME SEAL [SERVICE MANAGER KEVIN SHUTTER] DECLINE TO WRITE UP SERVICE REPORT
3.BATTERY DEAD VEHICHLE WONT START BATTERY AGE 8/13 YES IS OLD.BATTERY POST NOT TIGHTENED PROPERLY BY SERVICE DEPT. BATTERY IS STILL ABLE TO CRANK CAR. THE SHADE TREE MECHANICS AT THIS SHOP IN TYLER TX [CROWN KIA OF TYLER TX]
NEEDS REVEIWED CERTAINLY

In 2017 , I purchased two Kia Sorentos for my wife and daughter. Shortly after, purchasing these vehicles, my wife's Sorento front passenger
seat began to become undone at the Seam. I took to the service center and spoke to an individual name Javier. He informed me that they would replace the seat but that it was not avaliable at the time and did not know when it would be. I did not like the answer but said ok. After about three months and no news, I called Javier and expressed my dissatisfaction. He got upset and told me ,"I do not have to service your car". I than called Maurice Curley the salesman that sold me both cars and he expressed his concerned and said he would look into the matter. Shortly, thereafter, Frank the service manger called , apologized and informed me the part was there all the time. I was very upset at JAVIER rudeness and call the dealer sales manager and he referred me to the district manger, I repeated my problem and dissatisfaction and he told me that he found this very hard to believe. Frank called again , apologized and said he had taken steps to imporve method of keeping parts inventory. Needles to say, I am now in the marker for a car for my grand daughter and will now look at a Toyota Highlander.

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!

In June I purchased a Kia Stringer. As of today I have had about (5) five recalls and with each recall, the car gets worse. At present the car is at the dearlership and bee there for days. The techican cannot fix the car. I am asking Kia to buy back the car and free me of all responsibilities. Today 12 - 17-18.

Joseph Gilmore
312-622-6071

I had a problem with my Sportage 3 months ago it kept going in to limp mode I contacted local Kia Dealer who after eventually looking said it was the Turbo . They said it would not be covered by the Warranty as I had been to a non Kia dealer for servicing and that they were not sure of the oil that had been used. I spoke to the customer services who were very rude every time I rang I wrote to the UK COE who said it was down to customer services to decide he was no use at all .Mr Paul Phillpot .I would state the millage is only 52000 and is only 5 years old.
I have ended up with a bill from a proper Kia dealer for £2600 it has now been sent to Ombudsman and OFT as this is wrong .

Hi , My Name is Hany Adel Abdalla Essawy , i am working as a financial Controller of one of reputed company in Kuwait.

I have a KIA Sorento 2014 , with 40,000 K.M driving , with Base No#KNAKT8132E5476135.

The Issue started in Jan 2018 . when i was facing a problem in a sound came from the right side in the car.

after many times back and forth discussion and wasting time , 3 times car was going to be checked inside the Garage , and feedback came with nothing there , with the technicians and head of Service about that there was no clear sound heard , then Finally they heard the sound and they changed the spare parts pertains to the problem in the Exhaust , they received the spare part after three weeks from Dubai because it was not there in Kuwait.
Once changes , the sound disappeared and the car came perfect.

3 weeks back , the same problem has been rising again , and same sound appeared and became stronger.

same problem i am facing each time with the unprofessional team of service there in the agency , for 3 times again back and forth for not hearing the sound.

i have explained to them that same sound has appeared again , so , you can recheck the spare part which has been changed before and feed me back.

but , unfortunately!!! , and as usual of same attitude of staff , ( His Name is Mr. Akbar in Shuwaikh Garage ) , after the car left for 3 days for ma n service of 40,000 K.M and the sound issue , they came with , that there is nothing in the car , and it was a normal sound.

i went again and again , then finally one manager there called ( Abu Tallal ) , he went with me in the car along with one of the Inspector there Called ( Abu Khalid ) , then he heard the sound.

at that time it was 2 weeks back and it was on saturday , and he told me to bring the car again by Mid of the week because he can't receive the car today because of the high traffic at the carage.

i couldn't bring the car again during the week because of the rain at that time in Kuwait and due to the holidays the Country took it during this days.

then , i went today once the weather came good at 10:30 am , and i intended to just leave my car to be inspected carefully and i never asked that i want to receive my car today!!

by bad attitude and unprofessional way of discussions , the Manager ( Abu Talal ) said to me again that he can't receive the car because of high traffic also in Garage and he left me with my car out of the area of garage outdoor with no permission for my car to enter although i saw another guy who is a Kuwaiti , when they didn't allow him to enter his car , he went inside , and took permission for his car to be entered.

My Comments is as follows :

- if the agency can't absorb the expansion of KIA Sales Strategy and Customer First in the ir Vision , so, they are not Qualified enough to have the agency.

- if the customers are been forced to deal with such poor qualified staff , at least they have to cover the concept of after sales service with more garage spaces to manage the KIA Cars Service. at least Normal Service.

- KIA is one of the reputed Cars Manufacturers , and not deserve this such bad impact , due to unprofessionality of The Agency they select in the Region.

- after all of that , do you believe that i will decide to have a new car with KIA Brand , or i will recommend it , or the mouth talking will be in good direction due to what i am facing from the KIA agency

- May be the Agency doesn't need to sort out the car issue due to that the warranty of the car will be ended in Feb-2019.!!!!!!!!!

I call the Kia customer service number with the number given me by the person who is handling my issue and I get Kia roadside assistance after waiting on hold for 30 minutes!!! He tells me he cant handle the call and is unable to transfer the all using the extension number the rep. gave me. How in the world can I reach someone with a complaint about a Kia dealer????? Kia's customer service SUCKS

On Monday last week my sons Kia soul died coming home from school. My son called AAA and had it towed to the Kia in Pomona, CA. After delivery, it took them until Friday to look at it and figure out what the issue was. My son has been diligent on his end trying to maintain contact with the service manager Art Solis. In fact, my son had left a message for Art at the end of the week and Art told him that he never heard back from my son. Art informed my son that the repairs that needed to be done were under warranty and that they would be providing a car. Over the weekend Art told my son that Kia would be providing a rental car during this time. Due to the $10 daily copay because of my sons age, I decided that I would drive the rental and give my son my car to avoid the extra cost.
On Monday I drove from where I live (about 40 miles) to pick up my son and get the rental car. Once at the dealer, we were informed that Kia was not paying for the rental and that we were the 2nd customer to come in with this same issue. The gentleman at enterprise informed us that Kia does not have a contract with them and they have had to send people back to Kia. At this point, I called Art back to find out myself what is occurring. Art told me that they are trying to work with billing to get this covered. I told him that I drove down to my sons to take care of this car issue. Art told me that I could go ahead and get the rental and that they would have it figured out hopefully by tonight (mon). I agreed and put the rental car under my name and credit card number. Yesterday (tues) my son called them in the early evening and they still did not have this situation fixed. So, now I am paying for another day of this rental car. I feel like I am getting the run around from Art. This has been very frustrating. I work full time, 12 hour days and do not have ready access to my cell phone due to working in a jail.
Can you please help me get this situation figured out ASAP since I am now accruing daily charges for a rental car that I could have gotten a lot cheaper then the daily rate I am currently being charged and which the Kia dealer/Art said that they would be picking up.
Angel a.rosilez@ruhealth.org

08/01/2018 13:13:38
I am the original owner of this vehicle, 2012 KIA OPTIMA. Earlier this year my engine was replaced due to a recall when I had 13,200 original miles on the vehicle. Glad I didn't have to pay for that! On July 27th, 2018 my air conditioner stopped working with only 16,105 original miles. A check by my mechanic verified that the compressor was inoperative and needed replaced. I had to spend $1,079.24 (paid bill attached )to get the air conditioner in my KIA Optima working again. I cannot believe that a "High Quality" vehicle as stated by my salesman and sold to me would need 2 MAJOR repairs with only 16,000 original miles. I strongly feel that I should not have had to deal with these kind of failures at such LOW mileage and I am extremely disappointed that I am out of almost $1,100 due to what may be a faulty part/product. Up to this point I have spoken well of my KIA and convinced other co-workers to purchase a KIA product. Based on the above I am requesting a review of my complaint and reimbursement of money spent.

Update- I have yet to receive a response from KIA Consumer Affairs--7 days and still waiting

Thank You,

Mike Collette

After two visits, service people decide I am imagining that cold air blows on my feet all the time from the passenger floor vent, tell me I'll need a third visit to do a diagnostic, and "NO" they cannot disconnect or block the passenger side floor vent.

Have taken my 2018 KIa in twice because cold air is blowing on my feet even when the setting is up. Kia service says it is OAD, nothing wrong. They never drove it, so I made a second appointment and they were to drive it. Nothing wrong. The service person asked me if "you tried setting the dial on face or vent?" I asked him if he thought my IQ was his shoe size. I told him I wanted the floor vent blocked off or removed. They said they could not do that and asked if I wanted to bring the car in for diagnostics!

I have learned that there are 3 tubes in there for directing air. All they had to do was remove the one to the floor.

Moritz kia fort worth treats there customers very bad. I took my car in to be worked on at 7am on 7/6/2018. I was not told when i made my appointment that techs would not be there until 8:30. The service advisor said they had no shuttle driver and suggested i use my insurance to get a rental car. I left and will never go to Moritz again or buy another Kia.Horrible way to treat a customer!

at 31000 miles took in for second time driver heat&air blower out, I live 40 miles away,after about 6 hrs in lobby I was told back blower not working,but parts dept. can not order because it shows no part for my model 2015 soul was told we will contact Korea to see what to do & call you. after two weeks & no word I go back & they say we forgot to call you but yes we can order the part, BUT you will have to come back so we can be sure that it is the blower I said NO you already know what it is just order it I am not going to keep coming up here when you already know what it is Home 205-646-3731 cell 205-351-1038

Bought my 2015 KIA Optima SX GDI brand new in January 2017 it was In the showroom hadn’t sold. I had this year January a problem with the gas tank power button not working and the over ride in the trunk not working either. The dealership I purchased it at in Somersworth NH is now out of business and so are six others in NH. I paid cash across the street at the Hyundai garage to get it repaired and submitted my claim at Quirk Kia in Manchester six weeks ago. Still no reimbursement of my money on a car that had 13,000 miles and was validated a part covered under the warranty. Now thousands of us consumers have no where to go in NH on the seacoast except dr8ve round trip 100 miles or more to get service atnt(entwo remaining dealerships. No notice on the closures of the many dealerships that closed. Nashua, Portsmouth, Keene ,Somersworth, Plaistow. Berlin ans others??

I just purchased in July 2017 a 2014 Kia Optima. I previously owned a 2005 Kia Optima which I dearly loved and had no major issues other than an air conditioning unit installed. I chose another Optima since I had been so happy with my old one which I gave to my granddaughter.
My new Optima and the dealership is not providing the best care and seeing that issues are fixed. First, my service maintenance on or about Jan. 24th was poorly done. A week later, my car would not start. This was due to the battery not being bolted down and cable had come loose. The service department tried to assume that someone had tampered with my car and put in a different battery and removed the device that holds the Kia battery in place. Why was this not seen when the maintenence was done and no one has tampered with my car. Also on the passenger side door are a number of peeling paint issues running in a straight line. When I noticed this - after owning only 2 weeks - the service department implied that someone hit the door with something. That is definitely not the case as the small area only continued to get worse as time went on resulting in a much larger area now. I feel that this was a patch job gone wrong to cover up the areas and this should have been fixed by the dealership. A patch job to sell the car and mislead me into believing the car was in pristine shape. Instead, they sent me to a body shop who informed me that it would be over $800.00 to fix. I am very careful with my vehicles as you can see from the length of time I owned my old Kia. Maintenence is done regularly and only about 6000 miles are put on the car yearly. I am 69 years old and this was to be my "forever" car. Please respond as I am not happy with the outcome of my purchase and would like to have something done to fix my car properly. I am sure that Kia Corporate would not like one of their dealerships to be taking advantage of an elderly woman or anyone for that matter. This is definitely not good PR.

Thank you,

Jann Cissna
812-306-4664

3 years and 33,000kms ago I purchased a brand new Sportage. On day one I noticed a flickering oil light at idle. I rang the dealer and he suggested it could be a sensor and they'd check it at first service. I've had 3 services and each time have mentioned the issue but my concerns have been ignored and no investigation has been done. 3 weeks ago at a service I again mentioned the problem, but when I picked up the car and asked the service head man what they found ,he said the light didn't come on. I said the car has to be warmed up to see it he replied
' oh we haven't got time to do that'. Last Monday I booked it in to be specifically checked...and guess what..I have a damaged motor. I will now be getting a new motor under the cars warranty..all good . But now I'm stuck with a hire car for 5-6 weeks that they've provided and a $1500 excess if someone scratches it in a carpark or hits it and doesn't leave details. ALL THIS THROUGH NO FAULT OF MY OWN.
The condescending,arrogant and dismissive attitude from Kia service centres (2) has appalled me. Not once have they treated my concerns as being important enough to check. And then to be told that 'everybody knows that an oil light needs to be checked '. Insinuating that this has all been my negligence in reporting and I'm just a silly woman. I drive heavy machinery nearly daily in my job..I know how important oil lights are.
THIS ATTITUDE TOWARDS WOMEN IN PARTICULAR IS OUTRAGIOUS.
KIA YOUR SERVICE CENTRE PEOPLE DO NOT FOLLOW THE KIA CHARTER OF CUSTOMER SERVICE.

I purchased a new 2017 Kia Sportage EX awd. I drove the car out and on turnig right the car make a popping noise and also from a dead stop to about 50 feet it makes the same noise. I called the service department at the dealership I bought the car from and told them that there was a binding then popping coming from the car at the right rear. I also told him it was in my opinion it was coming from the suspension. When I arrived at the dealership I said it was a shock or stabilizer from the way it sounded. Fifteenn minutes later I was told my car was fixed. The problem was my Spare wheel package was installed improperly. I got in my car turned left from the dealership and then took a right to get on the interstate. The popping noise was still there nothing had changed. I do not think the suspension was even checked! I have little faith that this service department is going to find the problem and fix this car. I cannot believe I bought a new car and when I turn right I hear this wind up and popping sound. UNHAPPY WITH THIS KIA SPORTAGE!!!!!!