Contact Kia Corporate

I find it hard to write this because up to this point i have been very happy with my experience with Matt Blatt Kia in Toms River. In November 2021 I had complete failure of the engine in my 2014 Kia Sorento. I had the vehicle towed to the dealer for repairs. I was happy to learn there was an issue with the engine and the entire replacement of the engine was covered. I inquired about a recall on the airbag part that was not addressed by me yet to see if that could be taken care of at the same time. Danielle advised me that the party was not in stock that they would schedule another day to address it when the parts were in stock. It took about a week for the repairs to be completed. I picked up my vehicle and all seemed to be fine. A few days later the engine light came on. I called Danielle and she set up a time to have the car looked at again. I returned to the dealer, had the vehicle looked at and was told it may be the catalic converter. (I also had to have the starter replaced). I asked could the converter become damaged when the engine failure occurred. I was told it was possible and Danielle said she would look into the possibility of it being covered. I heard nothing. Some time later Danielle contacted me to say the part for the recall was available and a service time was set. The recall was addressed. While there I also informed Danielle that the engine light was still on and had she heard anything about the converter being covered. She started she would try to put it in again and to give her some time. A few weeks later I called Danielle back leaving a voice-mail inquiring about any info of coverage. Realizing I am not their only customer I waited a week or so to give time to get an answer. After a total of 3 voice-mail messages left for Danielle and one for the service manager I am left with no other code but contact corporate. I don't think I should have to pay for a new converter that was damaged by engine failure through no fault of my own. I am also upset that I have not recieve any answers from the dealer. I have to try to limit the distance I drive my car because I fear that the engine can fail again based on the way the car is running and the lower mileage I am receiving. Hopefully you can address the situation at your level. What started out as a positive experience has turned into a complete failure.

I’ve left messages with several people including Jeremy Flowers regarding loaner availability. NO ONE has ever gotten the back to me. Capital Kia’s service used to be excellent. WTH happened?? I canceled my appointment.

The first week in October 2021, I took my vehicle to the dealership to get my windows checked because my widows were malfunctioning. All 4 regulators were bad. First week in February 2022 I get a call saying the regulators were in and I scheduled an appointment for the first available Saturday and it was 3/19/2022 @ 8:30am, told it’ll take 4 hours, arrived at 8am. Andrew called me at 9:18 about my cracked window then 11:58am about getting the go ahead from his manager because the warranty department was closed. I asked if the vehicle was ready and he said they were about to get started!! How and why? How does a four hour service window turn into four hours after appointment to get started. My Kia experience is so disappointing and I explained it all to Andrew. I feel they should’ve gotten the authorization prior to my appointment. I’ve been inconvenienced with no apology or anything. My time is valuable to me as yours is to you.

My car was serviced at Kia I picked my vehicle up January 29th. My total cost was $453. When I brought my vehicle in I asked for the complete service that comes with the oil change, tire rotation, etc. A couple weeks after I noticed my vehicle making an extremely loud noise when Hitting the brakes. I returned my vehicle to Kia and told I'm in need of brakes and rotors. However you brakes go bad before the rotors. I too stated to them why wasn't this recommended to me when my vehicle was just there. Now I'm being told my tires wasn't never rotated when they should of been. I feel they failed to find the problem before it became worse.

I made a appointment a few weeks in advance an explain what problem was an would be waiting for it. The heater on driver side has stopped working. I get there an wait a few minutes however they were busy an looked short handed. The advisor told me the techs were several hours behind an wouldn’t get to it for several hours . I said I need pick up Granddaughter and school . He said it wouldn’t be ready in time an so I said I will leave then. He informed me to make a appointment an leave for whole day. If I had a 10:15 appointment and not gonna even look at til afternoon then what is the reason for appt and they should of told me that two ago when made it.

I waited for a month for an appointment with Kia of Riverside Service Department. My appointment was scheduled for Thursday February 17, 2022 at 1030 am. I work full time and made arrangements to drop off my car at 5pm on Wednesday evening. When I showed up one of the service men came out and explained to me that they are really backed up and my car would not even be looked at until the next week. I explained that I made an appointment a month ago and that I already left work early today, why wasn't I notified. He explained he was just trying to give me a heads up that I may want to bring my car back and offered Monday and said he would make sure it was looked at. My emergency AEB system needs servicing. There is a light that stays on all the time and I would like to get this fixed. I brought my car back Sunday, February 20, 2022 so it would be there. At 430 pm I still had not heard from anyone so I called. After having three people getting on the line to try and find the car I dropped off (one telling me they had no record of it) they finally found my car and stated they haven't looked at it yet and they were hoping for Wednesday. I expected with an appointment my car would be there a day or so. But even with ab appointment they are so unorganized and seem to don't care that people who work are stuck with no transportation. My car is 3 years old, less than 36, 000 miles I. It and should NOT be having problems. I was always told how great KIA service and warranty is it now experiencing it first hand I am extremely disappointed. I need my car looked at and fixed as promised with an appointment 5 days ago. Or I should be offered a loaner car at the very least. The service guy Wednesday told me they are backed up with Engine recalls. I get that, I made an appointment and my transportation is just as important. How many times should I have to go back and forth to just get my car seen with an APPOINTMENT!

Please respond as to how this situation will be rectified....

Kristen Cowden

i took my car in for a oil change and engine light on, while there they said there was a recall on the computer, so they did the computer software recall, i left when finished then the abs light came on and was never on before, went home because i tried calling from cell the female customer service said that is a seperate charge, i said it didnt come on til they did the service, called manager said bring over, light was off after i shut car off, went to work next day abs light on, parked light went off, next day left for work car quit running off highway at mcdonald drive thru, called tow, took car to dealership, they said was battery, i did not have this problem til had the software recall done, my husband is mechanic he said the mechanic probably did the software update without having another battery hooked up so it would not drain the battery in the car, told the service writer manager this tiger, he argued about the mileage on the car the car is a 2020, i would not have a problem with buying a battery had it occurred on its own, but this only happened after the recall service was done, how can a recall service be handed down to the customer for 299.99 + tax, when this was done by the service provider, this is my second kia and i will not be buying another one if this is what kias customer service is about, causing the problem.

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you leaving a card?" I said "no, leaving a CAR" (loudly so could hear what I said). She said "Picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in. She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up in frustration something like "Why is this so hard to understand" A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a scene man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said!" He repeated again and added "Don't come in here and act like Clown" I replied "Are you calling me a clown now?" He said "yeah, don't be a clown" so I told him "Man f**k you" and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said "so you are gonna come up behind me when I am leaving?!" He says "yeah you told me F**k you, so what you gonna do?" I replied "I said F**k You because you called me a Clown and now you are gonna come up behind me when I'm trying to leave?"
He kept his hands up in a threatening position after I showed no signs of being physical towards him or anyone else the entire time I was there, and he says "You messed with the wrong one", before I was out of the door"
Then he stepped outside behind me and walked right back inside.

I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing.

And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position.

This guy is a total psycho.

I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB

Good afternoon. I want to file a complain concerning a KIa sorento I purchased 6 yrs. ago. Unfortunetly my dashboard is all cracked without no reason. My car is basically new and I don't see why it is horribly cracked and it's also starting to crack on the glove compartment. I really need help because it is impossible that has happened to my new vehicle unless that's a recall.. I hope for a quick response

To whom it may concern:

On Wednesday, January 5, 2022, I went to the Kia Dealership on 100A Federal Road in Danbury, CT, to get an oil change and to have my tires rotated on my 2020 Kia Sportage. When I left, I noticed that they gave me someone else’s invoice. The work that was done was correct on the invoice, however, the name, make, color and vin # of my vehicle were different. I turned around and went back and I spoke to the Service Advisor. He asked for my email address, which I gave him (pvlps@aol.com) and my cell # (203-241-1347). He stated he would email me the correct invoice on this day or the next day, which was Thursday, January 6th. When I didn’t receive it on January 6th, I called them back and an answering machine came on for me to leave a message, which I did. I never received a call-back. I then called every day since then leaving numerous messages. I did finally speak to someone on January 7th who stated they will get the invoice to me, which never happened. My last call to them was Tuesday, January 11th. I left a message telling them that I have been calling every single day, sometimes more than once, leaving the same message, to no avail. My message today stated that if I didn’t hear back from them today, I was going to contact the Corporate Office so here I am. I have a company car and my company NEEDS the correct invoice from Kia. I don’t understand how no one returns phone calls. These are the , most incompetent people I have ever dealt with. MY COMPANY NEEDS THIS INVOICE IMMEDIATELY!

Paul Votto

I bought a Kia Seltos 2021. This is my third vehicle from the same dealer. I noticed from the time I got my first to the third vehicle is, that they give a lot of false information and they waste a lot your valuable time. I schedule and appointment for detail three times just for them to tell me, detail does not not have enough trims or not available and to keep rescheduling it. Well I just had it with Valley Kia of Fontana. They would never get my business again.

I had a recall on my 2013 Kia Optima in July it caused my engine to shut down it's been over 5 months I still don't have a car to drive it went from my engine then starter then battery now it's my transmission I really don't understand wasn't nothing wrong with my car before I had it towed to Larry Stovesand Kia in Carbondale my car was on the lot for 2 months I called just about every two weeks Shonna the service manager said it was in line to be fixed two months later Jenny told me to report my car stolen cause it wasn't on there lot I paid $180 to get it there they hadn't even registered it in Jenny called me back two hrs later they found my car it had been on the lot the whole time Jenny told me not to expect a miracle so I called the corporate office I can't get help from them either I'm still paying on this car it's been over 5 months and I'm still paying for a way to get to work and making payments I'm not a rich person I guess that's why I'm getting ignored but I'm not happy with the service manager or the rude workers at Kia even Troy was rude how can you be so cruel over a car that I still have to pay for that's not even working....I Pray For My Car Back I Can't Afford This I'll Never Buy Another Kia

KIA Dealership (Wilson KIA) in Flowood Ms. has my NEW car OF 17,000 MILES and can't even look at for 3 weeks ! They claim to have no loaner vehicles which I AM ENTITLED according to my VERY EXPENSIVE WARRANTY ! They claim to be going thru ownership changes. This is causing me great distress due to my home has two people who work and one of them needs her car !!!! I would bet that THEY DO have loaners but those vehicles are being used by employees. I am very close to filing suit as it will be very difficult to keep going for another month or two !That car is our lifeblood. At the very least they can move monthly payments around so I can afford to rent a car ! No one is being helpful.

I have just purchased a brand new 2022 telluride from this dealership and the car is completely broken. Every single light went on and the car doesn't even start. I had to get the car towed to the dealership. The car is not even a month old and they refused to be helpful. I have spoken to about 10 different people regarding a loaner, which is the least they can do, and now I can't even get that. They are incredibly disorganized and awful at dealing with customers. They sold us on their 'AMAZING WARRANTY', which we added additional warranty on the car yet we can't even be helped with a dead car that doesn't even start 3 weeks after purchase. I am SO frustrated with each person who was polite to us, but very unhelpful and gave fake promises and lied to us. I need this problem resolved and I will never buy a car from this dealership again. I wish I could give Dan O'brien Kia 0 out of 5 stars. All they care about is selling a car, which is clearly broken to a customer. I will be issuing formal complaints on the individuals who I have spoken with throughout this awful process as well.

Reimbursement from Kia for a rental on my recall as my contract stated.

My 2013 Kia optima caught fire while I sitting idle in the vehicle in a parking lot outside of an establishment in May of 2021. I started my vehicle, and was finishing up a phone call when I noticed smoke coming from my hood. When I opened the hood to investigate flames shot up from my engine. I called 911 and fortunately the fire department was close and we're able to put out the fire quickly and no one was hurt. If it hadn't been for the phone conversation keeping my attention, I would have taken off normally and the outcome could of been seriously different. I'm not sure what happens when you are actively driving a car that engulfs in flames but I imagine it's not pretty. There was a open recall on my car for a low pressure fuel tube malfunction that was thought to cause fires. The Kia dealership denied I had an open recall asked me to remove car from facility or they would tow it . They were low on space. . They said that they wouldn't cover my car for any reason anyway because it doesn't have the original engine it came with. The engine was replaced by Kia because of engine defect and recall but the local dealership could not see this car history. Eventually I was able to get a case opened with the corporate office and an inspection was done. They still denied me and no one was on the same page as far as car history. Was given the run around. The inspection report and estimate I have contradict one another. They spent 6 to tell me my cars problem is not there fault. They are unable and willing to answer my questions about inconsistencies.

I have left 3 messages for both the General manager and Finance Officer to call me regarding issues I have with our sales agreement. After rushing thru the "signing process", and receiving the signed papers in the mail (approx. 1 to 2 weeks after the sale), I have noticed several items I have questions about and can not get anyone to call me back.

I had a issue with my engine and looked up online and found out that there was a recall. I did not know about it because of my address being messed up with their account. Whomever updated my address only updated half of it. Called Kia they told me bring it in it would be fixed it's under the recall. Took it in I was then denied. Called other Kia dealership they told me to bring it in it be done. Denied again. Then they towed my car after I told them I was going to pay to get fixed.

They will not reimburse me for a car rental while my KIA 2015 SPORTAGEwas being fixed for 3 weeks at Bob Johnson Kia Rochester,NY as my contract stated. They lie to you.

My name is Sharon Peters and my complaint is Hollywood Kia in Pemroke Pines FL. I traded a 2019 Telluride for a 2021 Telluride and a 2020 Sportage for a 2022 Sportage in April and May 2021. I cancelled the tire and wheel warranty on both the old Suv's in April and May 2021. After many many calls and visits to Hollywood Kia, I finally received the refund check for the 2019 Telluride two week ago. I'm still waiting for the refund check for the 2020 Sportage. Again, I've called the dealership numerous times and left messages for the finance manager Mitchell and JC to call me and they do not call or respond to my calls about my refuund and I'm feed up with this dealership and how they treat their customers. i've bought five vehicles with Hollywood Kia and this will probably be my last. Please have someone check on my refund ASAP and get back to me. Thank you for your prompt attention to this matter. My contact # 786 586-8588. Email petersmccall@bellsouth.net.

I’ve never felt so bad after leaving a dealership. The service department we’re so arrogant. I was trying to fix and issues they became rude and argumentative. I do not appreciate the ladies that were represented KIA today

Just want to let you know you have lost a customer. I own a 2016 Sorento, which I purchased new from Kia of Evans (Georgia) and for the second time it is leaking water into the passenger floorboards due to a clogged drain. The service department has no desire to expedite the repairs, the first appointment they can give me is September 28. This is unacceptable. My car is being damaged daily by a design flaw and Kia's representatives in Evans do not care. I have reached out to a local repair service who will see my car tomorrow and who stated they will try to see if there is something that can be done to prevent the issue from reoccurring. Too bad the dealership service department didn't try that last year. I am very disappointed, I have enjoyed my car but now it seems as if the KIA brand is less reliable that I previously thought.

Started contacting Kia on June 30th 2021Is for a power of attorney to register a least car in another state due to relocation Must have contacted Kia 20 times Absolutely no movement Kia finance and Kia titled apartment are 2 separate entitiesOne hand doesn't wash the other Is no way for them to contact them except for email And that's a croc If emailed all info needed to them 3 or 4 times they kept telling us they never received the email car has been sitting unregistered for over 35 days at this point in time of complaint Spoke to numerous supervisors Is God absolutely nowhere with any of them were told 5 different stories by 5 different reps including supervisors absolutely know action taken If you're thinking about leasing a Kia they're customer service rates below 0 They have a bunch of flunkeys answering the phone and absolutely no one has a clue what they're talking aboutAugust 3rd car still unregistered with no end in sight car will be dropped off at the Kia dealer and they can talk to my lawyer. It's definitely a breach of contract it's unusable on registerable and you know what will never buy another Kia

I purchased a 2014 Kia sorento with around 60K miles on it. I drove it for about 2 years and put on 50K miles. The engine blew up with no warning, no dashboard lights nothing. I contacted kia about their goodwill program and they offerred me $2000 towards my $7500 repair bill. When I called to question the amount, the mean lady, Vicki in customer service, told me that it was nice of the dealership to offer that. She had no idea of the amount that was offered and had no notes from the supposed district manager. What a joke.

I purchased a new Kia Rio from Pitre Kia on 6/16/21. My temporary tags expire in 4 days, and no one has contacted me about picking up my license plate. I contacted them last week to ask what the deal was, and still no one has gotten back with me. This is making me very angry, as I wasn't pleased with the sales process to begin with. I need my car to make money, I do door dash, and if I can't drive it come Saturday because I have no current tags, that puts me in a really tough spot.

I purchased a new Kia Soul in January of 2021. One of their selling points was a $400 rebate for veterans.The salesman informed me I would receive the rebate in about four weeks. When I didn't receive it I went back to Kia and they told me their was some problems and it would take three months. After tree months I went back again this time they said o give it about six months. After six months i went back again now they do not know what the problem is. So they give me a e-mail address to write to and assured me they would take care of it. I e-mailed them and got an auto response they received my e-mail and a representitive will get back to me in one or two business days. I emailed them twice and never heard a word from them.

I bought the vehicle on May 2nd, and I put down $23,000.00 and KIA gave $9,000.00 for my trade in. Until this day the 15th of June I do not have a legible tag. I tried to reach the financing manager to see if I can just pay the balance of what I owe on the Seranto 2021 and instead of making payments, being overcharge for the price that the vehicle was sold to me, so far no has reach out to me to work things out, this is my first time buying a KIA and all I want is to be part of the solution and not the problem.
Thank you
Rose Nieves

It is two days that I am unable to drive my vehicle due to the temporary tag expired and I have called, sent emails and spoken to 4 customer service rep, it is now 19:00 and I haven't received no response. This is ridiculous that's two days that I have to carpool because I am unable to drive my own car to work. The complaints that I have sent through email not respond, then when they see the complaints then customers calls, listen but no solution. It's amazing that the down payment I've gave was cash quickly but to get a issue resolve does not work the same way. I did not buy a new vehicle to be parked in the garage. If not I will send emails to the next level.

We leased a kia teeuride 2021 . the engine blew . no one in kia is helping us. The contract states we can take the vehicle to a third party for maintenance. they claim the cap for oil was not placed back . The vehicle was serviced two months prior to the engine blowing. the vehicle never indicated check engine or low oil. the vehicle engine just slowed down and once stopped the engine gave out. once stopped it blew all oil out and there a picture of all the oil spilled out. impossible for the car not to have any oil when engine blew. considering the vehicle is bran new how is it that it gave no indications of service or engine problems. it is a lease. we called our insurance and since we had no accident or fire they wont cover. the certified maintaince third party also indicated that if they failed to place a cap the oil would have been expelled two months prior.. we are frustrated and Kia has no answers

I purchased a Kia Care Choice Maintenance Plan administered by Fidelity Warranty Services when I purchased my 2021 Telluride in October 2020. I used a oil change coupon for my 1st oil change at Lupient Kia in Brooklyn Park, MN in March 2021 with no problems. The service was performed at no charge to me. Yesterday, 10-MAY-2021, I took my Telluride in to Lupient Kia again for my second oil change service. They refused to honor the coupon this time and I was treated very rudely. I spoke with Fidelity Warranty Services today about this incident and they verified that my plan is valid and that there is no reason why they shouldn't have accepted the coupon.

My pay this is the worst company to work for

I don’t know a lot about cars but I do know bullshit when I hear it.

I have been going to KIA dealership in Crystal River Florida for years, they were always great, then they were bought out by Jenkins KIA of Ocala, Florida. Now I can’t even get service there and was told they are booked up for 3 weeks and to visit their other dealership in Ocala.

I lost my AC in my Sorento due to a high AC line leak which needed to be repaired.
They did not have the part in stock.

As you can imagine, a laundry list of "needed" fixes were found. They recommended I get all these flushes that were already performed on my car and my service record should have shown this to these so called “service advisers”.

People think of the service advisor (also called a service writer) as a mechanic but basically, they are salesmen. They're even paid on commission. That means that the more work they convince you that your car needs, the more money that puts in their pockets.

I became a target for the service department to "upsell" as much additional work as possible.
The service advisor kept coming out saying things like “I respect Veterans” and "I'm on Your Side"

Introduction to the service manager is a gimmick to get you feeling special.

I have bought 4 new Kia vehicles in my life.
I actually love their cars.
KIA dealership in Ocala Florida put such a bad taste in my mouth that I will not fix my AC issue in my Sorento and will sell it.

I will never buy another KIA in my life.

I never had to deal with a bunch of i don't knower's, this is absolutely ridiculous we need a letter been asking 2 weeks everyday and everyday we get smoke up our butts. We heard we faxed it 3 times ,not here we faxed it to motor vehicle no you didn't , we mailed to your house nope .why can't you just do your job send me my papers..

My complaint is with KIA finance. I have financed twice through their finance department because no one could match their percentage rate. I never missed a payment and was early more often than not. The problem has come with paying off my loan early. I paid a six year loan off in less than 2 years and now I cannot get my Title from them. I have called multiple times and have got the same story, we will send a request for the title department to send it to me. I cannot speak to anyone in the Title department, it is not allowed. I live in Alaska, and the way I understand it, the State requirement is that within ten days of payoff the tile should be sent to me. I have searched the internet for assistance and found this web site.

The salesman was fantastic , but the service dept was horrible. My daughter bought a kia soul and 4 days later a deer hit her car and the door handle on the passenger broke off , and she had a dent in the rear passenger side door. I called the dealership and explained the problem and told them I thought it was a small dent. I was told my daughter was told she needed to order the door handle first. We brought her car in on Saturday because that is the only day that she is free. First the person at the service desk came and looked at the damage for less than thirty seconds and said they couldn't fix it. but what really got my daughter mad is that the person kept putting his finger in the space for the handle and trying to pull off the rubber that was there. We returned the door handle and got our money back. I have never heard of a dealership that doesn't do repairs on their cars. also the finance person led her to believe the factory warranty covered routine maintenance for 25,000 miles. we scheduled her first maintenance at Coastal Kia in Wilmington NC and was told she would have to pay for the maintenance the first maintenance is only covered if you the car to the dealership where it was purchased. My daughter would rather pay than go to Jacksonsville Kia again. we will never go there again. but ending on a good note the salesman was excellent, I don't remember his name.

I have a 2018 Optima have not had a year leather inside they replaced the seat cover and when I had that done found crack in top of seat drivers side three places ...they took pictures he called and told me they will not repair this. this is the same seat drivers side. said it was normal !!! ARE YOU KIDDING ME......NOT NORMAL...MAYBE 10-15 YEARS DOWN THE ROAD......WHEN THEY JUST FIXED THE SEAT AND FIND TOP OF SEAT THE SAME WAY I THINK THERE WAS SOMETHING WRONG WITH MATERIAL THEY USED WHEN THE CAR WAS BEING BUILT..... I WOULD LIKE VERY MUCH TO HAVE MY SEAT REPAIRED. WHAT DO I DO NEXT???? CALLING HEADQUARTERS... BOTTOM WAS REPAIRED NOW TOP NEEDS IT SAD.... IMAGE IS AT ALLIANCE STORE

Discolorations of rims drivers side Midwest KIA of Wichita Ks took pictures of rims in December 2018 took car in March 2019 to have A Pillar replaced drivers side after 5 months also told again about rims, took car in May 2019 for recall was told they would see me in two weeks for rim replacement. It is July 13 still no response!!! Called your corporate people twice and emailed once to avail. So filed a complaint with BBB in hopes of getting something done. Shouldn't take six months to order new rims. Midwest KIA is the most incompetent and negligent customer service I have ever dealt with. Like my KIA Soul, but not happy with Midwest KIA dealership! They don't hesitate to call or email wanting me to trade my car in, but can't take of minor issues I have with my 2015 KIA Soul. Midwest KIA has lost my business will only go there with KIA related problems , no oil changes or anything else....

KIA Motors Corporation / lack of parts for kia stinger 3.3gts
United States
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hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy 00353858482110

My name Harry Abajian .. I have a choking surprise complaint about tha Kia which I dont believe that will happen to any car even . The front springs snapped out of the struts . The front car start making noise and shaking during applying. The brakes and the steering was really shaking . I. Thought it was bad pads or rotors . Until I sent it to a mechanic in Flanders new jersey to look at it . After they put on the lift and cheked it that the spring was snapped out of the struts and was surprised and was choked because I never heard such a thing could happen . And. The slider pin brake caliper is stuck doesn't move . With a car 65.000 low miles . Is there any defect on the front struts. Because I never heard such a spring snaps out in my life ,...with the calipers stuck don't move . Please can you help me out with this . My number 2018734479 . And the in the repair shops. Will cost lot of money . I. Appreciate getting back to me . Thank you The car was safe to drive. . I left it in the shop until its fixed . The name of the shop is. Mavis in Flanders new jersey .

I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?

I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!

Submitted information in March to get reimbursed for my motor that was a recalled. I was to be paid back 2 car payments which I made when my Kia was being repaired. Everyone says something different and keep getting a run around. Check was approved and expedited 3 weeks ago(so they say) yet still nobody has a clue or correct information. WORST customer service EVER. When asked to have a supervisor contact you, they dont..you'll have to call back and demand to speak to someone. NOT IMPRESSED and would like answers NOW!!!! Kia consumer affairs is useless.

I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.

When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!

It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!

I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.

My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.

Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.

The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.

They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do

I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.

Laurie Erwin (Laureen A. Nappa Erwin)