Kia Complaints Continued... (Page 2)

I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?

I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!

Submitted information in March to get reimbursed for my motor that was a recalled. I was to be paid back 2 car payments which I made when my Kia was being repaired. Everyone says something different and keep getting a run around. Check was approved and expedited 3 weeks ago(so they say) yet still nobody has a clue or correct information. WORST customer service EVER. When asked to have a supervisor contact you, they dont..you'll have to call back and demand to speak to someone. NOT IMPRESSED and would like answers NOW!!!! Kia consumer affairs is useless.

I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.

When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!

It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!

I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.

My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.

Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.

The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.

They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do

I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.

Laurie Erwin (Laureen A. Nappa Erwin)

before my mom passed away she took the car in and told them that her alarm has stopped working

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Leah Roberts

imthebestchoice18@gmail.com
Complaint Information
Rate your experience (on a scale of 1 to 5 stars)
Give it 1/5a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news

I bought a KIA 2014 Optima Turbo AND JAS 94.000 miles and had the transmission need be changed in total the warranty of 100 k will cover total repairs need this car need advise and where can the car be towed for repaors.

This dealership did a bait and switch with the price and sold me a dirty $ 26,000 car that nearly ran out of gas as soon as I got in it.
I found a used car that I was interested in online and contacted the dealer. They told me that they would have the car ready for me to look at and test drive when I arrived, which was nearly 1.5 hrs later. I arrived around 3:30pm. The car was washed on the outside, but the inside was noticeably dirty, as if someone had smoked in the car or if someone drove it on a regular basis. I test drove the car and decided to purchase it because I knew the price was a good price. The salesman was surprised that I did not need convincing. When he started to play the price game with me, he started at $ 26,000. THe online quote I had listed that car at $ 21,995. That's why I called them and drove 100 miles out of my way to go see that car. I showed him the online price and told him that is what I intended to pay. He said that online retailer must have gotten the price wrong and "Didn't you read the fine print on the CARFAX site?" It was what brought me to this dealership which was not near anything remotely on my way. I did not wish to trade in the car that I owned. I only wanted to purchase the car I test-drove for the price I saw online. The salesman said that he is the one that gives the info to all of the online companies and if they make an error, it's not the fault of the dealership. I told them it was a bait and switch, but they flatly denied that the price discrepancy was their doing. They refused to negotiate until I acquiesced to trade in the car that I owned. We negotiated and after wearing me down, I eventually bought the car. They never came down on the price of the car, the only negotiated how much they would offer me for my trade-in (which, as I mentioned, I was planning to keep).
When I said I would purchase the vehicle, the salesman told me that he was having the car detailed for me.
By the time we were done with everything it was nearly 6:30, but I had to wait because I was told the car was 'still being detailed'. Close to 7pm (closing time for the dealership), they brought my new purchase around and although it was getting dark, it didn't look like anyone had done anything to it since before I drove it. The next day in the light I realized I was right, it was still dirty inside!
I was tired, they were closing and I needed to get on my way. I didn't know the area and the saleseman told me which way to go. I thanked him for the directions and was on my way.
I was in a car that was completely new to me, driving in an area that I did not know at all. I realized that there were very few exits and the ones that I saw had no services. This didn't sink in until the little light for the empty tank came on the dash! I got a quick alert that I had just 40 miles left that tank of gas. I made it to a station with 20 miles left to spare!
By then, I was really upset. I did not sleep that night and my husband was even more upset. I texted the salesman the following day and told him that my husband intended to blast the dealership all over social media and to write to you because I was treated so poorly. If it was just the price, or, if it was just the dirty car, or if it was just the gas, with all three things, unforgiveable.
The response was lame and mentioned that it was late and the dealership was closing (they had 5 hours to detail that car), and that "a full tank is not standard on a used car". My reply was that the salesman pointed out the safety features, the benefits from buying from that dealer, etc, but could have at least acknowledged that I was super low on gas and that there were so few stations on my upcoming route and that I should fill up before I get on the way.
They asked what they could do to make it up to me. He promised to send me gift cards to get the car detailed and to fill the tank. He just wanted to shut me up. It has been a month and nothing has arrived in my mailbox.

I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. When I went to my dealership and found out to replace it would cost me $1500.00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock. It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017
Sorento. I am very disappointed that after 19 months of owing my Sorento that the windshield is not a stock item and that the price has increased to $1800.00 to $1900.00 all because of bracket change, I know other Kia customers that are complaining about this also. MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE INSTOCK AND WHY THE OUTRAGEOUS PRICE TAG?????
Do not get me wrong I love everything about my Sorento but who can afford a new windshield at that rate, in Alberta you could be looking at a new windshield every year. At that $1,800.00 price is making me reconsider my purchase.

Roxzy Findlay

Went to KIA Auto World on Long Island NY, going to buy my 3 kia . I have 2016 kia optima ex they sent me e-mail saying that they give me 20% higher for trade in also had $3000. for trade in which they said no. Was looking at TELLURIDE EX LOVED IT . Told them I have poor credit and putting no money down. Just like when I got 2016 with no money down.They said ok after that the manager tells me I had poor credit and they want 250.00 so they get title I was using my old plates on 2016. which I said no when I brought the 2016 it was no money . When I told them I have no credit cards he did not believe me told me take out my wallet show him which I did . I feel he shame me because I had no 250. on me or credit cards feel this is wrong do business .

Thank You

Steven G. Rubin

I recently

7 DAYS AGO I HAD TO HAVE MY 2016 KIA SORENTO TOWED TO MY DEALERSHIP..-Stevenson Kia jacksonville, N.C. 28540.
iF IT WERE NOT FOR ME CALLING THEM i WOULD NOT HAVE HEARD ANYTHING FROM THEM..NEEDLESS TO SAY MY CAR IS STILL THERE. i WAS TOLD THEY REPLACE THE ENTIRE SHIFTER AND STILL HAD PROBLEMS. ALL I WAS TOLD THEN WAS THAT THEY WERE TALKING TO TECHS AT KIA.. THEY WERE NOT SURE OF.. IS THIS THE LEVEL OF EXPERTISE AT KIA? IT SEEMS THAT EVERY OTHER MANUFACTURER HERE OFFERS COURTESY LOANER CARS..NOT KIAS POLICY? I HAD TO SPEND $240 TO FLY TO ANOTHER STATE FOR A FUNERAL SOMETHINGS NOT RIGHT HERE. I HAVE BEEN A KIA CUSTOMER SINCE 2013 AND HAVE SUNG THE PRAISES OF KIA TO ALL MY FRIENDS AND ON FACEBOOK.. I MAY BE RETHINKING THIS IN THE NEAR FUTURE..
OK#2 ABOUT 5 WEEKS AGO I HAD MY TRANSMISSION SERVICED,,FINE IT NEEDED THAT DONE.. BUT I WAS TOLD I NEEDED A NEW BATTERY, UPON LEAVING I WENT TO 3 DIFFERENT PLACES HAD MY BATTERY CHECK..GUESS WHAT.. NOT A THING WRONG WITH MY BATTERY.. I AM REALLY DISGUSTED.... STEVE MURRAY 910-650-9749
P.S.. I JUST CALLED FOR THE STATUS OF MY CAR..TOLD ME I WOULD GET A CALL TOMORROW...I DOUBT IT

I'm disappointed of Kia BGC in handling my claim for warranty of my car's aircon. The claim was filed last December 1, 20018 and until now no action is done by Kia to fix my aircon. Take note that Pag-asa has officially proclaimed that hot weather/season in the Philippines has already started and here is Kia not complying to my car's aircon. You let me suffer the heat driving the car you promised with a warranty to fix the defect.

Reference is Kia Job order No. 015012 for my Kia Rio with Plate No. ABE3406. (erroneously written by your service staff as ABE5406) .

Please hurry fix my aircon. I badly need it this El Niño weather. Pls don't prolong my suffering driving toasted in Kia like an oven. Kindly advise the admin to wake up the Kia warranty section of Kia BGC.

How could I help promote Kia if this is the kind of service I will get. Imagine how intense it is for a Kia customer driving this El Niño Season. And that because I kept the windows open the whole stretch of driving to get cool air, consider the dusts and smokes from other vehicles coming into my car, thus damaging the interior and serious risk to my health. Since Dec 1, 2018 it has been like that. I hope Kia will see my predicament and will take care of me as a customer who religiously paid his bill and regularly visit Kia for maintenance.car.

I made too many follow ups but to no avail. It seemed my claim for service/replacement was ignored. it came across to my mind if I would post this experience in my blog. But I hold it patiently for months hoping now that I can get favorable action from Complaint Online.

I need immediate help now. Please.

Salamat

EDGARDO (Edgie) B. POLISTICO
Kia Rio owner, purchased from Kia BGC
ABE 3406

We bought a 2019 Kia Sorento in September 19, 2018 @ Crown Kia in Tyler, Tx. We love our vehicle and are very pleased with it, but we are very dissatisfied with this dealership. They have done nothing but give us the run around, since day one. We set up payments with Bank of the West, and we refinanced it at Red River Credit Union in the city we live in. And we canceled our Gap insurance, and our service agreement, because we paid it off. And we were told we would get it back in Feb. And here it is in March, and still nothing. And we got someone else s paper work. It has been a terrible experience. Very unhappy customer, and I donot understand how they can stay in business .

Our engine is apart of your recall....after two months are dealing with this engine blowing....you put a new harness on it...they it actually got a new engine...replaced and back on the road Feb. 13. Yesterday the check engine light came on again...no power...couldn't get it up to speed on the 465 interstate in Indy....almost got ran over by the traffic during the 5 p.m. rush hour traffic....thanks to this issue again!! At the dealership to be looked at again....this makes the 2nd engine...what is going on???

My sister bought one of your sportages, well it just so happen to have a engine that had a defect were it caused it to lock up. She had taken to the dealership in the town where she lives,and bought the carJonesborourgh, Tn, now the vehicle has been at the dealership for months on end. The last time she talked to them they said to her all promises made to repair the vehicle wouldn't be kept and they're going to keep the car till March and they may or may not repair it. I,ve started telling friends and neighbors about how she being done by the dealership and to be honest, I sure as heck won't be buying any KIA from anywhere. Right now I'm in the process of trying to get to talk to a lawyer, if I had a dealership selling my product and acting out this way to a customer I would seriously consider shutting the doors on them.Oh and before I forget, they also told her if she talked to anyone about it, it would never be repaired,and would keep it even longer. She can't even get the car out of their shop cause they refuse to release it.

Purchased a 2017 Sportage EX Turbo circa mid-2017. For the first 25000 miles, no mechanical or electrical issues. After 25,000, the driver-side door hinge failed, rear hatch (automatic - lousy feature) doesn't always go up, and passenger-side power window hasn't worked since mid-November.

For the power window fiasco, I took it to the same authorized Kia dealer from which I purchased the vehicle, only to be more frustrated with their lack of "customer service" toward my Sportage's quality defects. Today I took the Sportage to the same dealer only to learn the power window replacement part they ordered in early December had been returned to their supplier because I didn't return within 30 days. No warning about their 30-day "rule" when the first replacement part came in wrong; no phone calls from the dealer's service department to remind me about their 30-day "rule"; just received an apathetic and lackluster lame excuse. So, now I have to make another appointment to drive nearly 30 miles to the dealer (it is the closest to my home) in the hope that the correct replacement part will be there on my appointment.

Doesn't sound like the end of the world but their "sales prevention" attitude toward me has been a frustrating experience. It is as if the dealer could not care less about my business despite having purchased three Soul and one Sportage in the past several years from him. Well. if that's how this dealership values my business, I will never darken their doorstep again. And, based on the poor quality experienced on this Sportage, I have sworn-off future Kia purchases.

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!

was told it would start with the uvo app but it want if I knew that I wouldn't have got it

I bought a 2013 KIA Sportage in 2015, paid cash for this vehicle because everyone raved how these vehicles are so good and dependable, had the vehicle for 3 yrs., and my engine blew. I was at a stop light and went to take off and my car sounded horrible, I pulled in to a gas station and called my brother and asked him what it was he replied shut it off your motor sounds blown. So I had to pay out of pocket to have it towed to the closet Kia dealership where they diagnosed my car as having a blown engine due to the bearings, and that my estimate was $5,768.90 to be fixed. That’s when they told me about the recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. Which after reading several other peoples complaints it doesn’t appear theirs is covered either. Which is confusing to ME. Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! I have went through every step there is through Kia to see about them adding my engine to the recall or some kind of “good will” assistance to cover this expense and they told me that my car has to many miles, My miles on this car is 139,864. And the recall claims unlimited miles. So explain that to me. This is ridiculous there are over 15 million recalls for this issue, and Kia knew these motors were bad and still sold the vehicles. For someone who is single like myself and rely on driving something dependable and can't afford something else or the outstanding amount for the repairs, Kia leaves me with nothing. Now do I not only have nothing to drive, have to gets rides to work, and try to figure out how to come up with over 5, 000 dollars to fix this issue, I guess it's a Merry Christmas to me. Thank you Kia!!! I will never purchase another Kia again. Something needs to be done about this issue not just for myself but all the other people who are going through the same thing I am.

I'm forced to give you one star. That doesn't seem fair when you haven't earned one star.

I have a Kia Sole, 2011. Not long after I purchased the vehile the key snapped off/out of the fob. So I started using the second one I had (I received 2 key fobs at purchase). Just recently my second key broke, same place as the first one. I'm being told that it's going to cost me over $300 to get a new fob? That is so crazy! How about you come up with a better design for your keys? You're shoving a metal key into a plastic fob and think it's going to hold up? I'm still paying for this car and I was unaware that my keys were part of the warrenty otherwise I would have had the first key replaced. What can you do for me that is going to change my mind about Kia, about ever buying another Kia or recommending that another person purchase a Kia. At this point I am unwilling to do all 3.

Robin Oakes

November 15, 2018

Kia Corporate
Office Headquarters
11 Peters Canyon Road
Irvine , CA 92606

To Whom it May Concern:

I own a Kia 2013 Optima. The passenger side mirror was damaged in a parking lot in September 2018 I had called the Neptune, NJ Kia on Route 166 (Sansone Kia) to have the mirror replaced on October 2, 2018.

I was informed that the passenger side mirror would cost $502.20 to be replaced. I agreed to the charge and paid with my BankAmerica credit card.

They said it would take about a week to order the new passenger side mirror. I received a phone call on October 9, 2018 that the new passenger side mirror was in and I made an appointment for October 12, 2018 to have the new side passenger mirror installed.

On October 12, 2018 I went to have the new passenger side mirror installed. Then I was told that the mirror was installed and the air bag. They also replaced my digital clock with a regular clock and my map was gone …. They also said my free car wash was done , car was still dirty.. and I paid 138.00 dollars for labor.

I went home and notice the side mirror was not replaced, so the next day I called October 19, 2018 to complain to the Kia manager and agreed to return on October 22, 2018 , they could not find the original new side mirror and they would need to re-order the part. I was later informed that new side mirror was in and made the an appointment for October26, 2018.

I returned on October 26, 2018 to have the new side mirror installed- he told me I was luckey that the person who was going to paint the new side mirror was here in the shop only comes once in a while.
My digital clock was re-installed , but my display is not working. On the same day, I went to have the car washed and was told by the attendant that my suppose new side mirror was moving and most likely not new as it should not have any movement.

I am hesitate to return to the same Kia dealer to have the work done because I cannot trust them to do what I paid for- I paid 640.00 dollars for a new side passenger mirror for something I could have gotten from a used car dealer. I certainly should not have to return 3 or 4 times to have a part replaced . I bought this car in 2012 at Kia in Freehold, NJ had enough with them giving me a car that was in the lot instead of the car I bought in the show room. And now I cannot trust any Kia dealer …

I would like this resolved as soon as possible
Cell- 732-567-5490 email-maggiedel16@gmail.com

Regards, Margaret Del Priore -7 Hamiltonian Drive- Red Bank, NJ 07701

My 2014 KIA Sorento (6 cylinder - Vin #5XYKU4A73EG474932) is at a dealership because it needs the engine replaced. The Service Manager said that the oil pan was full of metal. It is going to cost me $6,700.00 to have the engine replaced. I think that KIA should be responsible!

I know that KIA has/are replacing engines on the 4 cylinder KIA Sorento's due to metal in the engine resulting in engine failure. They should do the same for the 6 cylinders.

I contacted the roadside assistance number on Aug. 15th this was the number that I was given when I purchased the car in Dec. 2015. My car battery was dead and I needed to have it charged. I spent25 minutes on the phone with 4 different people each one wanting all of my information, over and over again. The last one had me spell out the street address more then half a dozen times I dont know if she understood english. The final result was me screaming at her on the phone , to just forget about it as I will get someone else to come out. There was no apology from her , all she said was ok. When I purchased the car roadside assistance, was part of the sale and Im sure that I paid for this in the price of the car. If I were stranded on the road, I would never be able to depend on this so called roadside assistance.I have had many roadside insurances and never had a problem getting help.I definitely would have to think twice in buying another Kia car. Albert Vitale

On 7/27/18 I had an appointment for a recall notice for my 2015 Kia Sedona at 10am at Kia of East Syracuse. My wife and I arrived ahead of time and checked in. We waited for almost an hour and my car was still outside, not yet brought in for repairs. When my wife called for the appointment the service mgr., Bobby G. Told her it would take approximately two hours for the repair. When questioned why the service hadn't started yet she was told that there were three recalls on the car. We only knew of one. We had to drive 30 miles one way,on freeway traffic to get there. I decided we didn't have time to sit around in a waiting room for up to three more hours. Not happy with the way we were treated, nobody came out to inform us of any problems it was as if we were neglected sitting there. I would appreciate an answer to this email

I thought that dealing Doug paid off no matter what you all and that should really apply for a car that you bought from him that you're still so far negative after 3 years they put you in a new car 16 days later take it away I won't never deal with them again thank you and no thank you

I have been buying and leasing Kias since 2005 and have had them serviced at Smithtown Kia in Nesconset, NY. Last October I purchased a Certified pre-owned 2015 Kia Sorento Limited with 19,700 miles on it. I was given one (1) key remote (keyless entry) with car. I asked for the second key and was told it only came with one. When I returned my lease I was asked to return 2 keys otherwise I would be charged $450. I brought my car in for its second service at 28,000 and was told I needed the 30,000 service on top of the tire rotation I requested from the suggestion on my first visit. I did not recognize anyone from service, there were all new people there. An hour later I was told by manager Charlie that I needed brakes they were extremely low. I asked how could they be so worn, I was here 4,000 miles ago and it was never brought to my attention? And if this car was KIA CERTIFIED how could I need brakes in 8,000 miles? I bought my 4th KIA because of the service I received over the years with Eric and Tom. Now I feel like I am being taken advantage of.....I also asked Charlie about getting a second key because if anything happens to the one key I received I wont be able to use car. Charlie proceeded to tell me I was out of luck unless I wanted to spend $300. When I started to complain he turned around and walked away. Then to add insult to injury when I returned to my car where service left it parked along the curb, I got into car and proceeded to put invoice away in glove compartment and I felt my car jolt forward. When I looked out the window I saw that a service person was bringing a customer's car into service garage and backed up and hit my car. I immediately jumped out of car and started yelling but they continued to drive to back of building to service. I checked for outside damage and didn't notice anything but the mechanic knew he hit me and did not stop. Could someone please explain to me how you can sell a KIA preowned CERTIFIED car with one set of keys and bad brakes? When did treating repeat customers like they mattered go out the window? Bring back the people that cared and worked with you not against you. This experience just may change my mind about a future KIA purchase after being a loyal customer for 13 years. So dissappointed.

I took my 16 Sedona in on Sat. 6/30 for battery issues - I spent 2 hours at the dealership. that I advised them had started on 6/28. They tested it told me I left a light on and it just needed a charge. I advised that was not the issue. The next morning 7/1 the battery was dead. I had it towed to dealership where the Battery was finally replaced. I was on vacation and spent 2 days 2-3 hours each day of my vacation at the dealership. on 7/1 we lost our prepaid non refundable reservations for lunch. If the dealership had listened to me on 6/30 and searched into what was actually draining the battery instead of brushing me off and stating I left something on. I feel discriminated against because I was a female and that is why I was brushed off.
Now for my second issue I now have 2 years of receipts showing my vehicle gets 15.4 MPH with a max on highway of 19.6 average is 17 highway. This vehicle gets the worst gas mileage of any 6 cylinder I have ever owned.

i can't believe KIA company anymore!!!.
i went the kia service( San Leandro, CA) center Jan/22/2018 for change engine oil, replace spark plugs, coolant flush, and transmission fluid exchange. the total amount i paid $683.77. it was terrible service and advisor. person who is service advisor name "Shivneel" did not explain to me about how bad my car and how changed parts of service. i was up set and i would like to know about my car condition and make sure about my car service was right so i complained someone in front of cashier. it was bad service i remember.
Today May/10/2018 i went my body shop for issue of headlight and diagnostic other problems. my new body shop engineer told me i need to change spark plug, but i already changed on January. i make sure that get safety check paper from him and i will visit kia service center again. i could not trust the kia service center and engineers did fix my car that day. i would like to full refund!!!

We own a 2011 kia sportage with 33000 miles on it.I started getting a check engine light.Come to find out it was an actuator motor assembly(p/n#11B061705B),Anyhow before all was said and done we were out $500.00.We were ready to trade this car and my husbands 2011 Sonata on presidents day for two new Kias.MY HUSBAND SAYS "NO WAY".We have owned toyotas and nissans and had them for triple the mileage of my sportage.Large repair bills not under warranty are not something that would want me to purchase two new kias.I asked the dealer (lokey kia in clearwater fl.) if there was any way they could reduce this cost.THEY DON'T CARE AND THAT TENDS TO MAKE ME AGREE WITH My HUSBAND. Maria F Biafore
2198 Nottingham dr. Clearwater Fl
727-422-1135
E-MAIL : mbiafore@tampabay.rr.com

I just found out that in April if I make a one time payment, I will be charged a fee unless I enroll in auto pay. I am very upset about this because I don't always pay on the same day. I get my paycheck different times of the month and like to pay my bill early if I can or sometimes it might be a day before. I hate the fact that I will be penalized even though I am still paying my bill. I have always paid my bill on time, why should I have to pay more just by simply not enrolling in auto pay? I love using my phone to make my monthly payments but it looks like I now have to send in a check payment so I don't have to pay the fee. I understand that I can just pick the due date for the auto-pay, but sometimes I have the money weeks in advance and like to pay my bill then.

I have a 2017 Kia Soul with 10,000 miles and all of a sudden there is a loud ticking noise in the engine .The dealer said it was the fuel injectors and that's normal.Why did this just start.If that's normal I would tell everyone you don't want to buy a Kia they make a cheap engine .

We have a 2004 Sorento we have 80k miles runs great milage? But what really bothers me the rims are peeling what is that about they look realy bad how do i fix this. What are they made of that doesn't be polished. I am open to suggestions.
Thank
Art

I went to Kia on 10/16/2017 to purchase a vehicle. The choices were horrible. The service was disgusting I ended up with a 2017 soul for over 18,000.00. I drove this car two days and wanted to scream. I proceeded to take it back and get something more accommodating for my family. Once again, no choices and horrible service. The General manger had absolutely no understanding rude, unconcern and just out right didn't give a FUCK!!!! I would never in the lifetime recommend kia to anyone are anything. To think I was still trying to shop with them wow what a fool I was.

We took our 2011 Kia Sorento to the nearest dealer (Sparks Kia, Monroe, LA) a couple of months ago for recall work. While there, we asked them to look at one of our key fobs to determine why it wouldn't work and suggested it might be the battery, since we have had this problem numerous times while it was under warranty. Instead, we were told it was defective and would cost $300+ to replace and program a new one, but it would have to be ordered, as they didn't have one in stock (lucky for us). Since we don't have a dealership in our town, we haven't gotten around to having them order a new one to replace the "defective" one. Today my wife decided to give a new battery a try and guess what? That "defective" fob cranked the car.

I'm extremely displeased that the dealership tried to bilk us out of over $300 for something a CR2032 battery fixed. Now, I can't help but wonder if they even completed any or all of the recall work for which we took the Sorento in to have performed. (I'm sure you can look it up by my name and address.) Perhaps this was all because we had purchased the vehicle through another dealership and they wanted to get a little extra from us for their troubles. Who knows? I just know they lied.

If it hadn't been for us discovering a battery would fix our problem, we would have been victims of highway robbery. The service manager was nice and they got our car back to us quickly (for that I would have given 5 stars); however, maybe that was because they didn't actually do anything to our car? How would we be able to prove this? We do know; however, should any of these "recalls" malfunction, we'll be sure to let you know via legal council.

We are most disappointed in this discovery and this, alone, will more than likely prevent us from ever purchasing another of your products.

Glenn Green
214 Amberway
El Dorado AR 71730

In September of 2014, my 2013 Kia Sorento seemed to be having some issues. Seeing as that I had done all required maintenance on the vehicle, I took it to the Kia dealership I purchased it from for them to take a look. They told me that the place I took it to for the last oil change, only 2 weeks before, put the wrong size oil filter on the vehicle and that there was a sludge build up in the engine. The company that did the oil change had the filter from my vehicle collected and taken to a lab for testing. Not only did the testing confirm the filter was the correct filter that was approved for the vehicle, it concluded that the filter was functioning properly and was not to be blamed for the issues with my vehicle. Kia advised me to bring the vehicle back every 300-500 miles for an engine flush and oil change. This cost roughly $300 each visit, and since the dealership was 30 miles away, these visits happened very frequently. When my engine did end up being destroyed, Kia forced me to pay for the engine replacement out of pocket. Not once did they ask for maintenance receipts or anything. I called corporate many, many times trying to tell them all maintenance had been done properly, and they just did not care. They said multiple times that “sludge in your engine proves failure to do maintenance, so your warranty is voided.” Even when I tried to provide the receipts, they would not accept them. Oddly, after my engine was replaced and while the Kia tech was test driving it, my transmission blew! They covered this under the warranty, because “we were the ones driving it,” but I am sure it would have been a different case had anyone else been driving it. A while later, I received a letter in the mail stating that Kia would be extending the warranties due to some reported issues with the engines. I applied for a reimbursement at that time, and was denied. I received a letter a while after that stating that there was a “service campaign” on the engines, and to take my vehicle in to see if any repairs were needed. I again applied for a reimbursement, and again was denied. I saw on the news that Kia was doing a massive recall on the engines, which included my vehicle. I again applied for a reimbursement. I was told they would process the request within 60 days. I called just before the 60 days was up for an update. They claimed that the 60 days started when they “received” my letter. I have a signature confirmation that the letter was received 30 days before Kia shows the letter was “received.” I was told that due to the high volume of reimbursement requests, the letters were not being opened for weeks after they were received, but the 60 days would still start on the day Kia shows the letter received. I call again weeks later, and was told my reimbursement has been approved, and the check should mail at the end of the month. I call August 31st, and was told that due to Hurricane Harvey, there was probably a delay in receiving my check that had been mailed. I was told to call at the end of the following week if I still hadn’t received it. I called September 7th, and was told the check has NOT been cut, but checks are cut on Thursday’s, so “hopefully” it will happen soon. I called again September 15th and was told that he would call me back regardless if he has an update or not because he understands my frustration and wants to help me. I hear nothing until I call again today, October 2nd. The check has still not been cut, and she told me that I had been given incorrect information when I was told the check was mailed back on August 31st, because it hasn’t even been cut. So even though it’s past the 60 days that they established, and it’s been approved for over a month, still not check in sight. I will be filing complaints with every agency possible until this is resolved. And for someone to blame a hurricane that completely destroyed MY city when a California office hadn’t even cut the check yet? Words cannot describe how unethical and how disgusted I am with this company. The way they have treated their customers after their short-comings is unbelievably sad. It has been over 3 years, and I still do not have the money they owe me for their faulty product.

I took my Niro Saturday for the 1st time maintenance my appointment was at 8:45, we arrived 8:30am the service man advises me it could take up to 2 hours. At 10:00am, I asked him to verified my cell number, I was going to take the van to the mall. he was on the net searching for Dogs, not once did he look up to maintain eye contact. I also asked him if it was a normal waiting time of 2 hours, and he replied yes, we have over 120 cars having an appointment which does not cut the waiting time.
At 11:56 am I received a text car was completed. We returned and found my car with scratches on the passenger door and door behind the passenger I advised one of the service men and he brought the Service Advisor ( Lee Kahl), he came out with a condescending attitude without even listening to what I was explaining he proceeded to tell me it was my nails and that the car was dirty how would I know about the scratches; I emphasized that it is my car and I take care of it, I would know if any scratches were there. I also pointed to him that there were towels threads on the driver side door and he continued to tell me it was a complimentary car wash. Which I understand complimentary but that doesn’t authorize dealer personal to damage or not perform the job to their best.
At that point, I request to speak to his supervisor, he rushed to go to his supervisor office which I followed. Immediately he told the supervisor I accused the dealership of scratching my car and it was my nails.
I explain to the Manager my car had no scratches prior to the service, and it was done at the dealership. The Service Advisor continued saying how would I know the car was dirty, yes the car was dirty it had rained a couple days before and I did not clean the car because I knew there was a cleaning included with the service.

The Service Manager offered a buffing of the paint to eliminated the scratches and It can only be done
Monday through Friday from 8am to 3pm. That is great however I now have to take a day off to have my car buffed out due to incompetence of the service department.

I am extremely dissatisfied not only with the service but more with the arrogance of the Service Department Lee Kahl his arrogance, and lack of customer service is at his highest.

Coil spring broke and fell off. had to overnight it. The new one was put on. Cost $288.00 dollars I drove it but nothing changed.sent it back and back again for the third time!!! I really don't think they know how to fix it!!! Does anyone in service know how to fix anything!! at least KIA of Mankato, Mn. doesn't!!!!

My used 2013 Kia is supposed to be under warranty. I developed a loud rattle and lost power about 2 blocks from home. Once I arrived at home, the car died and it wouldn't start again. I had the car towed to my mechanic, who determined that it was the high-pressure fuel pump. He said it should be covered under warranty.

The dealership said the same thing, and I had my car towed to them. They then said that because my mechanic "touched it" prior to it coming to them, they would not honor the warranty. Having my mechanic look at it first did not mean that the part wasn't defective. The mechanic has only changed my oil since I got this car.

I had to have the car towed to the mechanic in the first place. Obviously something was very wrong with the car before he even looked at it. Even though the dealership was supposed to put a rush order on the fuel pump, it was not available when my mechanic wanted it. I had him do the work as the dealership wanted to charge me a lot more. I was without my car for an entire week. I did call the 800 customer service number and got no satisfaction. I feel that at a minimum, I should be reimbursed for the parts and labor involved.

I bought a brand new Kia Soul in March of this year. I got to the dealership around 5:30pm and left the lot with the new car. I was told that I needed to bring the car back in on Friday and they would detail it and go over all the features and sync my phone. When I dropped off my car that Friday I came back to pick it up and nobody showed me anything. All I was told was that someone would be with me and then nobody ever helped me. I now have buyers remorse.

I now have a car that doesn't have keyless entry, no cruise control, had to buy the spare tire kit and I have no way of getting into my trunk when the car is locked unless I open the drivers door and unlock the car. I have never had or seen a car that you cannot unlock the trunk from outside the car. I really hate this car and I will never buy another Kia again. I have already had to have the roadside service come to my house and jump start my car because the battery was dead from who knows what. Nothing was ever found.

Its a brand new car, the battery should not just have died on its own. Never again! If I could trade it in I would do it without blinking or regret! If I could make this experience a zero I would.

I reached out to KIA Customer Service for assistance because a KIA Dealer was unable to repair my Sorento's Brake Light/Shift Lock Problem, (e.g. 3 unsuccessful attempts). Dealer said vehicle needed a complete wiring harness replacement at an estimated cost of $5500, after I had already spent nearly $960. This diagnosis offered to me by a certified KIA Service Facility was based and what they described as a “Wiggle Test”.

After some investigation I soon discovered after-the-fact that KIA had previous poor quality history as it relates to KIA Brake Light and Shifter issues, (e.g. two separate recalls in various models, including mine, since 2008). They have well known and documented problems with this design and the components used within. In my phone conversation with a KIA Customer Escalation Manager, I shared this information and expressed my lack of confidence in this KIA Dealership and their " Wiggle Test" diagnostic process.

I asked for his assistance to get to a reasonable resolution to my problem. I wanted some consideration from KIA to get a second opinion on the diagnosis and a report on what is found. I offered the following paths to corrective Action to repair my Sorento. That an independent Automotive Diagnostic Service, (e.g. agreeable to KIA) perform an inspection of my Sorento and provide a second opinion/report, (No Additional Cost to me). That a KIA specialist, (e.g. a regional technical expert) inspect my Sorento and provide a second opinion/report, (No Additional Cost to me).That another local KIA dealer who I have learned has a solid reputation inspect my Sorento and provide a second report.

The Kia Escalation Manager refused to offer any assistance to help mitigate my problem and closed my case. I have since written a letter to KIA management expressing my total displeasure with how my case was handled. I recently received a phone message in mid October from the same Escalation Manger that my case was re-opened and to contact him. I have attempted to contact him over a dozen times in the past (2) weeks-no response to any of these messages. So much for KIA's "Customer First Policy".

My son purchased a brand new 2014 Kia Soul off the lot. The car has a total of 60542 miles and the engine seized up while going down the highway. It was towed home and then towed to the nearest Kia dealer which is 45 minutes away from home. The service department called asking questions about the incident and then ask for all the maintenance receipts. I explained to them that my older son is a mechanic at an auto repair shop and changes his oil after hours and has never charged him.

He has had a few oil changes done at other places for which he does have receipts. Kia stated there was sludge in engine and started it was from neglect, even though they have had this problem for years. I think someone needs to stop Kia! They are ripping off the consumers and getting away with it daily. Kia dealer wanted $5000.00 to replace the junk engine they put in. Ridiculous! This vehicle has 100,000 mile power train warranty but they will not honor it sure to we do not have record of all oil changes. Stop Kia!

We purchased a new 2016 Kia Soul "Sinister Edition" and my wife was in a accident with a deer. Car goes to the body shop and the front bumper isn't availiable until December 23rd and Kia Corporate doesn't think that we are entitled to a rental car and we have exhausted our rental car threw our insurance company.

So we are paying for a new car and cant drive it because of the front bumper facia isn't availiable.. Whenever I called and opened a complaint with customer service they said they would call me back within 72 hours and I haven't heard from them yet. We love the car and the dealership we got it at but the Corporate Office isn't doing there job and serving there customers. After they told me that is was our fault for needing a bumper cover because we wrecked the car , I was done talking to them

Consumer Alert: Dothan Kia resorts to unscrupulous tactics to sell overpriced vehicle to elderly man. On Friday, September 16, 2016, Dothan Kia sold my 85-year-old grandfather, a used SUV for up to $10,000 above its value and financed it at more than 12% over five years. I believe the tactics used by the dealership are unscrupulous, deceptive and highly questionable, and that the sales staff took advantage of an elderly man.

The sales price of the Kia Sorento was $23,239. CarMax values a comparable Sorento at $13,340. NADA has an average clean retail price at $16,000 My grandfather was overcharged between $7,000 and $10,000. After accepting his 2006 Kia Sportage as a trade-in, the dealership also asked my grandfather to put $5,660 down in cash, which he did. The dealership even wrote out his check for him and had him sign it. The total financed by Dothan Kia is $28,247 at 12.29% over 60 months, or five years. He’ll have to pay more than $28,000 for a vehicle that’s worth $16,000 at best. Both the sale price and the amount of interest charged are simply outrageous.

Because my grandfather signed the paperwork, Dothan Kia says it’s perfectly legal. But that doesn’t make it right. I believe the dealership took advantage of an elderly man for its own inflated profit. Please consider yourself warned: Dothan Kia will resort to underhanded tactics and take advantage of the elderly to make a highly-profitable sale.

I have a 2013 Kia Optima EX, It has 39,000 miles, my wife was driving the car with two of our children in the car and was involved in an accident. She rear ended a SUV going from 30 to 35 mph. There was severe damage to the cars front in, $8100 to be exact, pushing the bumper and support beam through the radiator and pushing the hood back and destroying the front end of the car. My complaint is that the airbags did not deploy and my wife's seat belt did not engage. I have filed a complaint with the national consumer affairs, Kia will not address the issue with me and I have no reasonable assurance the airbags or seat belts will work if the car is in another accident.