Kia Complaints Continued... (Page 3)333+ reviews added so far. Upset? Call Kia corporate: 1 (800) 333-4542
I purchased a lease on a new 2017 Kia Forte at the new dealership in Carson, California on August 18th 2016. I received a call from the financial manager Pedro on August 21st 2016 stating that I had to bring the car back in to the Kia dealership in Carson, California ASAP.
The reason was that he forgot to submit my application with finance for a loan approval. They submitted it two days after I've been driving my car around and showing it off to friends and family. He said the loan was denied and to bring back the car ASAP. What kind of service it this? What kind of financial derive representatives does this dealership have working for Kia in Carson? I am so disappointed in this dealership.
Two days later they call me to tell me I was denied a car loan after I've been driving it around. I'm so disappointed in there finance department. I ended up going to Honda in Torrance, California and got approved for a 2017 Honda Civic. Thank you! Danny, Honda sales representative!
Scott Kia promised that I would be able to download Apple CarPlay on my vehicle if I purchased a 2014 Kia Optima Hybrid. I bought this car on May 9, 2015 and is is a year later, no CarPlay. And they offered to change the radio. They backed out. They offered to put me into a new car to fix the problem. The fix would be a 2016 Kia but, it would make me pay an additional $102.00 per moth. This is unacceptable.
Overall customer service is bad to begin with. I think a lot of these are independently owned so you're getting variables from each one in regards to issues. And loaner cars are another biggie some charge some don't. We have a 2016 Kia Sorento that was having problems, upon acceleration the vehicle would start to cut out and would not accelerate basically it was nothing there. And the check engine light was on very low miles under warranty and we took it into one dealership and they said they plugged it into the computerized system on board and found the history code reset it and the mechanic drove it and said it's fine now and after we got it within less than 24 hours the same problems were occurring and we contacted them and they had no records as of yet even in their system as far as what had been done.
Something to the point of not having their paperwork yet sent over to put into the computer system? So I had to describe to her what was going on and then she said sorry will bring it back in which was way out of our way to begin with. So we are going to another Kia dealership to try to have it resolved. And if we want a loaner car we will have to pay for it even though supposedly this is under warranty and you should get a loaner car complimentary but some places do not allow that at all. Or some of them have a miles cap and if you exceed that then you have to pay on top of that. Just poor customer service overall. I told this lady I'd like to talk to the head manager and I got hung up on so not going to that place anymore.
Internet ad states 0% finance on 2016 Sedona-all trims up to 66 months. After test drive of vehicle at Stevenson Kia of Wilmington North Carolina was told this vehicle was not included. Upon inquiry another exact same trim but more expensive model was available for 0% and I was told by sales manager that my test drive vehicle is exempt since Kia home office told them to list it as a test drive and it would no longer be available at 0%. This vehicle was on lot for awhile and had only 31 miles, guess I am the only one to test drive it.
This is a bait and switch, I have copies of all internet screens showing this vehicle listed 0%. I am filing a complaint here and with the NC Consumer Protection Agency. It also took 3 phone calls to get anyone at customer service 1-800-333-4542 to have an address of their employers headquarters. Wow this company needs some legal training and people skills training! Don't expect any assistance from this venue but posted to warn others.
I have a 2008 Kia Sportage since I had it nothing but problems. Replaced heater core, transistor and now a fan motor. Low millage on it and seems when I talked to a kia department manager he stated I am the only one who has major problems like this. Do you stand behind your product even after it is 8 years old I don't think so. I called today on 7/13/16 and got blown off by the person I talked to. I can't remember her name but I know she had a bad attitude.
Horrible service as I am paying the finance house for central locking that was never fitted on my car, every time I call to ask about it i am told stories all the time.
2014 Kia forte bought used last year with about 40,000 miles. Now has about 65,000. Broken timing belt while on vacation, possible engine damage and had to tow it back home for repairs. A two year old car that breaks a timing belt is just complete junk. And of course the 2nd owner only gets 5 years 60,000 warranty. So, kia's crap cars break down just after the warranty expires and we're stuck with this damn worthless thing.
Bought a 2015 Kia Sportage 1.7 diesel on 11/2/2016 clutch making a whirring noise as you go through the gears from stop position each time the clutch is pressed. Kia fitted new clutch 2/6/2016 noise still their. After fitting new clutch and all the wasted time.
Kia now saying that's the way the clutch works and sounds.Drove a 2013 Kia Sportage last week same speck all was fine no noise from clutch. KIA have changed something from 2013 and 2015 but are in denial. I drove another 1.7 diesel 2015 model this week the clutch sounded exactly the same as mine. Maybe KIA need to have another look.
I bought my 2015 Optima February 2016 new, I've had it in the shop 3 times for front seat heaters not working. The first 2 times no heat and worked on connections, the 3rd time they replaced the passenger side heating both back and seat.
BOTH front seats only get to 90° f. On both low and high setting. I was told this is what their suppose to be no higher. After riding in other cars there is NO comparison and this is not right as I hardly feel anything. I had a mechanic look up the schematic for the Kia Optima seats and what the temperatures were supposed to be. 115°f+. I purchased this car with heated seats due to medical issues and needed the warmth of the seat for longer periods of time and this is very disappointing.
Also the car has very bad drift on long hauls at highway speed which makes for excessive steering. By the time I drive 6 + hrs fighting keeping the car straight it's tiring. It handles fine on short local trips at lower speeds. The KIA dealer "locked" my steering in "sport mode" but said they can't do anything if it doesn't do it for them and the can't possibly drive it to duplicate the problem.
I had my Kia Optima SX serviced , Oil Changed on Monday 6/20/2016. I wanted service record sent to me by David the service tech. It seems the service dept. really is not there for the customer. I like to keep a record of my cars service but I forgot to pick up my service report and it seem your company will not send me my service report. I will not be back to Camelback Kia, I have asked for the service report 3 or 4 times and get no reply!
My VIN # IS KNAGM4AD6F5078951. I got a 2015 kia optima in april of 2015. This year in march my car was having problems, there was an error message which read "check hybrid system,turn off engine" The car was breaking by itself, and it wouldn't let me accelerate full speed. I got it towed and fixed under warranty, 2 months later, which is now the same problem is occurring. The car has been in the shop since may 31st and they said it wont be ready until June 24th, 2016.
It will be almost a month without my car or a loaner car because they said they didn't have any available. When I called kia cooperate, costumer service was very rude, No one is understanding that I have barely had the car a year and it has broken down twice already. It has caused a huge inconvenience for me. I don't feel safe driving the car because it breaks by itself randomly, and I cant drive full speed. I just want this to be looked into further because I know its not normal. The downtown kia branch and the cooperate office is not understanding from my point of view, they just keep telling the car will be fixed because its under warranty. My issue is, the car stops in the middle of the road and my life is in danger. How many times will I have to take the car to be fixed even if it is under warranty, I shouldn't have to go through this. I am paying for a car that I am afraid to drive.
I am overwhelmingly impressed by the impeccable performance I'm experiencing from 2010 Kia Forte purchased new with 17 miles. Have driven almost 160,000 long hard miles. Locked keys in car while running. Four hours before unlocked. Got in car after unlocked, drove 92 miles to OIA. Week later made 6 trips to Orlando. No major problems or repairs. Maintenance: Tires, oil change, brakes, headlights AC compressor went bad 2014, makes noise but still have cold air.
In March 2016 I purchased a 2016 Sportage turning in a 2014 Optima. They looked at the car and said I needed tires my lease was up in May 2016 so they told me they would not charger me for the tires in the new purchase. Then I receive a bill for them. I went back to the dealer and confronted Mr. Cho who sold me the Sportage. He denies ever saying anything about this. The dealership is In West Seneca NY on Transit Rd. The man lied to my face and of course the Manager who had to authorize the sale also lied. So this is how you do business. Say anything to get a sale.
I bought a used 2005 Kia Spectra from Round Rock Kia. In the 8 months I've had it, I've had to have leave it in the shop to have major repairs done more than 5 times, and counting. I get it out and two weeks later, it is having more issues. It has cost me thousands of dollars, and when I reach out to the General Manager through either a phone call or email, he refuses to reply. I think this is awful customer service and Kia should be the last place one should go when purchasing a vehicle!
Brought son a 2013 sorento, had good tags on trade in and transferred the tags to the Sorento. Weeks later received a bill from DMV for new tags. Went to Dealership and asked why. The office person accidentally ordered new tags instead of transferring the tags we already had. Why should we be expected to pay the bill when your company Made the mistake? The Manager said he couldn't do anything because the office person was off. The paperwork and the salesman agreed that it was the Business fault. I again have to go and talk to a office person next week when he returns to work when the manager was there and did nothing to help.
I purchased my 4th Kia, just made my first payment this past Friday. But 2 weeks ago I had to take it back because of no heat. They could not find anything wrong. I was told if the problem happens again bring it back. Before I could bring it back because of the same problem I was on my way home from work May 19, 20016 and the car stopped on the express way. I got it to the side of the road and called for a tow. Took it back to Kia in Evergreen Kia and was told that I couldn't get another car nor could I get a loner nor I couldn't get a rental.
I couldn't get anything from them. I have never experienced such unfriendliness nor I don't care attitude from Kia. I will never refer another person to Kia nor will I ever buy another car from Kia. I was treated with no respect nor regard as to how was I going to get home or to work that night. I have been a loyal customer for years, and this is how your loyal customers are treated. I know another dealership would love to have my business. I will not be doing business with your company anymore.
My first new car purchase feels like a disaster. I had a tire blowout on me at 1:30 in the morning on a dark highway due no puncture. The tire shop that I took it too informed me that the tire itself seemed to have been defective. I was told that I was going to have access to KIA roadside assistance and when I called them for help I got everything but that. I explained to the rep that myself and a 6 year old child was in the vehicle and that we did not feel safe being on side of the interstate. I explained to the Rep that not only was the situation dangerous but I was also very scared being that I am a female on a dark unsafe highway. I was informed by roadside assistance that they could not send a tow truck to come get me out of that situation because the KIA dealership was closed.
I feel like the car could have been towed to the dealership until they opened up and I would have gone to a hotel until KIA opened. It was senseless and careless to keep someone in a dangerous situation due to the dealership being closed. Thank God for sheriff who came and assisted me with finding a used tired (that I ended up paying $128 for) I don't have extra money to spend like that. I didn't make it home until 5am that morning. I went to the KIA dealership in Union City, GA and was treated like a liar about the tire situation my a guy in the service department.
The manager was very nice however. I was requesting a refund for the money that had to be spent and I was informed that nothing would be reimbursed. I ended up getting a new tire from KIA but ended up waisting $128. That could have been used towards my car payment or towards my remaining deposit. Dealing with Kia has been a nightmare. I'm about 23 days into my contract and I'm thinking about returning the car. I love my car but the customer service is unbearable.
I have a 2013 Kia Sportage which was purchased at Cochran Dealership in Robinson Township, Pa. The car at times will not start unless I hit the gear shift with my hand and then sometimes it takes a few hits to make the car start. I've taken it to the dealership 2 weeks ago and they could not find anything wrong, of course the car started. I am stopping there today to try again so this problem can be corrected. I am very disappointed in this car and will never buy another Kia. I need my car to start when I turn the key.
The handle to my door broke and I took it in and the fixed it under warranty. The next month the other one broke you could not open the door from the outside. The Kia dealership said it would cost $487.00 to get it fixed. My car just reached 85,000 miles and now the airbag light came on and it was not in any kind of accident or fender bender. The dealership is saying I have to pay to have the problem diagnoised and then pay for getting the airbag fixed. I was a loyal customer until all these extra charges. Can you please issued me a certificate or voucher to get the airbag fixed at the local dealership in Rocky Mount. It appears that little things are now happening that is costing hundreds of dollars.
Took my 2014 kia soul to peoria kia for an oil change and recall notice. Was waiting for my car and I inquired about two dents that I wanted fixed. I have the platinum coverage and was told any thing I wanted done pay 100.00 dollars and it would be fixed. Jay Morgan then stepped in and said that wascfor tires and rims only. I had no intentions of keeping the factory rims and I didn't. So that statement is not right. He was not there last year when I purchased my car. I fold him I will go home and look at my papers, he got mad and said he remembers me earnhart kia and called me a drunk. I told him thats a very bad think to do to any customer and get my car now. Thats5what you have employed.
Me and my wife and son went to the Kia Guelph Ontario showroom to see cars in view to buy one. The finance manager, John French came to "serve" us. When he shook hands with me, his looks were filled with hate. Honestly, you can feel the hatred vibes sprouting out of his body, eyes and every thing in the man. It is clear that the man is a racist to the bone, especially towards Arabs. I proceeded to ask him a few questions which he answered in a "get it over with" manner. I asked him about the price of the rondo, he answered me do you want to trade your car, I said yes, he repeated the question again.
He did this for at least 4 times, when I told him, I can get the price online anyway, but I want to hear it from him, because so far he has not been a great help, when i fact he was the worst customer experience I've ever had in my whole life. His reaction was appalling, he got nasty and he said why am I being rude to him, he's a manager and me and my family have to leave. I complained online and a phone call from James Britton, customer experience manager, Kia Canada saying that it's nothing to do with Kia Canada, it's the local dealer who run their business and asked me if it's OK to give my contact details to Steve Leech, general manager, Kia Guelph to discuss matter with me.
Then I had a call from him that ended up in a catastrophe because he was partial to his racist employee. I warned Kia Canada that if the matter wasn't solved satisfactorily for me, I will spread it to Kia Middle East and Kia Head office in Seoul-South Korea. I need Kia Canada CEO to know what an awful treatment prospective Kia clients are being dished out at them with incompetent, racist dealers who sadly represent an well known international brand like KIA.
Had problems with my 2007 Kia Amanti not starting. I was on vacation in Southern Wisconsin and went to a dealer to find out what was wrong. It cost roughly $100 for them to tell me that my car had a faulty Smart Transponder Antenna and it would be about $450 to fix it. They would have to order the part and it would take 2 days to get there. I had to leave to come back home. The closest Kia dealer is about one and half hours away from me. I called to see if they could order the part and I could save a trip there. The guy told me that if they got the part and put it on and it did not fix the car that I would have to pay for it anyway.
So, it appears that I will have to drive an hour and a half to go and pay another $100 to have it checked out again. Then come back home and wait until the part comes in. Drive another hour and a half and get the car repaired. I do not think this is right. If I took the car to a licensed Kia dealer to start with, they should accept that diagnosis at a different dealer. I could understand if I took it Joe the Mechanic down the street. But, it was a Kia dealer!! I have bought five new cars from Kia. This will obviously be my last one. Will go where the dealer and service are closer to me and can work together to get an issue resolved. I really think this is ridiculous.
I have a 2011 Kia Optima. I purchased this car new from Bruce Walters, Pikeville, KY. Today I was on my way home from school and hit something on the road which caused my tire to lose pressure and go flat. I didn't know what to do but a nice gentleman stopped to help me. We started looking for the spare and the jack but could not find it. I called Bruce Walters and their response to me was this car does not have a spare. I couldn't believe this. They did not try to help me at all. The nice gentlemen took my tire off for me and took it and got me a new tire and put it on for me. My concern is about not having a spare and circumstances were different. I often travel alone or with my 7 year old grand daughter and I can't afford to be stranded with no spare. This will keep me from buying another Kia. I never knew the car did not have a spare. Even cheaper automobiles have a spare.
I have been trying to get a release from so I can go to the dmv and get the title to my car. I called the 1st of march and they said it w as s mailed Feb 17 which I did not receive. So they would mail me another it will take 7 to 10 days. I called the 18 of march talked to a sup. And the best they could do is mail me another taking 7 to 10 days and you all call this good customer service be late on a payment and see what happens.
I took my car to have it serviced and they told me all these things were wrong with it and quoted me 3300.00 to have it fixed. I told them I couldn't afford that and we got repairs down to 1,175.00 is what my final cost was so picked up my car drove it out of town next. When I reached my destination car broke down wouldn't moved called Kia talked the service manager they told me to have it towed and take it to shop.
They paid for all the repairs and towing so next day I called to see if my car was fixed well the one guy said he needed the ok to fix car from Kia place. So I called Kia and he said he needed an invoice from other place to know if they would pay for it. I got a little upset cause I was out of town and out a car so I stated to the man I need you guys to get on the same page because I need my car back and then the manager from the Kia place whom I was talking with told me if I didn't stop barking orders at him he wasn't gonna pay for nothing cause it was not there fault.
I said excuse me I just paid over 1000.00 to have my car fixed so if it's not your fault who's was it needless to say it was just arguing back and forth and it was ridiculous they fixed my breaks on my car and and when they put them back together they said they put the old bolt back on and it must have broken so if I just paid over 1000.00 to fix my car shouldn't they have at least given me the option to purchase a new bolt seeings.
I live in the mountains and the bolt broke and the caliper came off and wedged itself into the rim so when they tell me it's not there responsibility to pay to fix it because I was just a little upset when speaking with him I think is not very professional and it really makes Kia look bad because once I found out how serious of a situation I was in when the bolt broke. I could have died or been in a very serious accident all because they couldn't replace an old bolt or even tell me I need a new one. Even the other repair shop that still has my car til this day 3/9/16 said I was very lucky and that angels must have been with me that day.
Oh and I have pictures and I have statement s from the service department on what they saw it was a very poor job and for what Kia was charging me they were shocked anyways. I feel like Kia should have God at the least apologize or reimbursed some money or offered a free oil change or something but I got nothing from them and my car has been out now for 1 week that I have been without my car.
My 2013 has 54,000 miles. The Agree buttom on the Navigation Package works intermittently. When on a trip, if it decides to work and then I have to stop the car for gas,the system will shut down and then the Agree button will not work. At my last service I was told the technician tweaked it but on my way home it did not work. I was told I would need a whole new navigation system at the cost of $800. This is impossible for me to do. Can this Agree buttom just be shut off?
I have a 2014 Kia Sorento sitting in my driveway because I am unable to have it repaired. As it happens the engine pretty much destroyed itself because of bad engineering. The crank sprocket is held in place by a roll pin and then a bolt to the crankshaft torqued to 150 lbs. If the roll pin breaks (and it does) it will spin the sprocket and break the bolt, end of engine.
I bought Kia-Rio four months back from Juma Al Majid-Sharjah UAE 2015 Model. I meet with an accident on 16/01/2016 and got approval for repair from insurance company on 26/01/2016.Since then my car is in agency and they are saying that they have ordered for spare parts from korea and expected to come mid of Feb. Such a long time they are taking to repair and I am facing problem to travel. pls do something to expedite the repair works.
I don't have a problem with driving a Kia I have a problem with the customer service at Big Red Sports and Imports in Norman OK. I was initially told by the sales person that I couldn't apply for a used vehicle since I didn't have a down payment, nor could I apply for a Kia Soul because it had no rebates. However I did have a trade in and was told I didn't have enough equity in it. So I was presented with a 2016 Kia Optima that had a "big rebate" I applied for this vehicle and left the lot with it, just to have to return 5 times to resign papers, present a co signer, provide proof of residence twice, and ultimately returned to the lot to "reapply". By the way I probably could have driven this vehicle for several months if I didn't need to tag it, as I'm the one that called Big Red and told them I haven't received a payment book nor a title.
I spoke to several people on my first phone encounter with no answers and a promise of a return call later the same day. Needless to say I called them multiple times the same week and one finance person was the only one that called me back within a ten minute delay and information stating "everything looks good we just need you to come in and resign papers" I made arrangements to go in and was told I had " 2 options: to reapply for financing or go on how I was before". I asked why the need for reapplying when I was told to come sign papers, the finance person says "you didn't turn in proof of residence or it was denied". Please note we gave POR initially and twice after. Overall Ive returned the vehicle very dissatisfied with Big Red!
I have a 2015 Kia Optima the motor in the car have went out and the dealership want say that the warranty want cover it. How can a engine go out in a 2015 just a year old. Did not start acting up after the oil change. $7000 to replace the engine money we don't have right now. I am upset with Kia this is our second Kia and I don't know if we would invest in another Kia.
I am a customer of your KIA in Thailand. I would like to pass you a story about after sales service which I am experiencing in Thailand. I did try to ask for any person that I can talk to in Thailand, but everyone just tried to block me out. Therefore, I think may be you can help me with this. My company, Gravure art centre, Co.,Ltd. Bought a KIA Carnival in May 2015, from Yontrakit Auto Center ( Thiamruammit Rd ). The warrantee condition was 5 years, or 150,000 km. End of November 2015, after 1 year and 7 months, at 58,743 km. The car suddenly had problem with the transmission.
I was driving at around 100 km/hr. and then suddenly the speed dropped to 30-40 km/hr. Then on December 02, 2015 I took the car slowly to the garage ( Yontrakit, Thiamruammit ). After 2 weeks, I called the service administration man, and the man told me that the claim procedure was under the process, and I will get a whole piece of brand news transmission set.
Then around Christmas 2015, I called again, talked to the same guy and he told me that now waiting for the transmission unit from Korea. Then on January 08, 2016, I followed up again with the same man. Then the man said that the transmission will be disassembled and see what went wrong. Then I asked about new transmission from Korea, and the guy said that he had no idea and it was not his decision. I also asked him to give me a rough idea of when I will have the car back, but he couldn’t give me anything.
Today,18-01-2016, I checked again , but with another guy, and he told me that my KIA is still on waiting list. I asked him for the meaning of waiting list. He told me that It means there was no one look at the problem yet. Then I asked for any email for any responsible person whom I can talk with, but the man just said to me that he had no idea about it and he said that he just doing his job.
Please, can you help me with this? Or please transfer my complaint to the person in charge of my complaint. Please kindly understand, this is the first time that we bought KIA for a company car and this problem clearly caused by some kind of defect from manufacturing. The car had a services according to what recommended by the user manual. Now we the company has to rent a car for temporary replace this KIA and it is an expensive expenses too.
Anyway, I just wanted you to know a story from your customer in Thailand and I am sure, I am not the only one, because the man whom I talk to today said that many cars are still on the waiting list and long time waiting already.
I am sure this kind of practice would never came from KIA’s Head Quarter policy and I have no intention to bring this issue to any media in Thailand to spread out the unprecedented experienced which I now gained by using your KIA. If you can get someone to talk to this company in Thailand and get my KIA fixed as soon as possible under a “ 5 years warrantee” term. Then I would be delighted to continue to use the car, but the company will no longer consider another KIA for any company executive, for sure.
My concern is my Kia Cadenza is horrible in snow. I thought it was just my driving so I had my son and son in law drive it with less than 2 inches of snow. They agree with me. I'm driving a big sled. Any suggestions. And has this been reported to your company. Seriously considering trading it in. Help me.
My car would not start. It was towed to Nemet Motors in Jamaica. The alternator was not working and therefore there was no juice going to the battery. Nemet said they had to put in a new battery in order to fix the problem. The alternator was fixed however they +charged $186 for the battery and I had to pay it in order to get my car back. I do not think that I should have to pay for the battery as the problem was the alternator and that is why the battery was dead. We tried to resolve this with Nemet (the worst dealer) and also with your customer service dept. to no avail. please advise as soon as possible.
I purchased a 2012 Kia Optima new off of the lot at Capital Ford in Raleigh, NC. The 1st payment was not due nor the first maintenance check and the car began knocking. I took it back to the dealership and was informed that there was no oil in the car. Why would the dealership not check the oil in their maintenance check before giving me the car? The dealership is placing the blame on me, but who checks the oil in a brand new car?
This is an official Kia complaint to corporate regarding fuel tank corrosion. Country - Egypt, City - Port Said. Car model - KIA Sportage, Model 2014. Motor no 794140. KM 19800 km. My complaint is - 3 month ago I changed fuel filter and fuel sensor with Port Said maintenance center due to sensor failure, and this repeated again two weeks ago, I asked the same maintenance center for full check for Fuel cycle specially fuel tank, the maintenance engineer defined the repeated issue to, pure corrosion in the fuel tank side and I should change the fuel tank soon in order to avoid any problems could be happened.
I complained to the KIA Egypt call center and they give me a date ( 3rd of Dec - 2015 ) for full check in the main maintenance center ( Abu Rawash ) in 6th of October. They checked the fuel tank and identified the case as tank corrosion but not covered by the guarantee. “please find the attached pic". The vehicle only made 20 TKM and operational since March 2014 only. I believe that this is a manufacturing defect and should be covered by the warranty of the car. Appreciate your soonest feedback on my complaint as expected from a reputable manufacture like KIA.
It took me 2 years to get an extended warranty even though I filled out the paperwork and paid $800 down. At a year and a half they fill out the paperwork again I pay another $200 and I still don't have a warranty because they copied my debit card wrong I go up there again so they can copy it I finally have my warranty but they only gave the warranty company $800 can someone please help thank you
Recall on my 2011 Kia Sorento. I called this week, since i just received the notice in mail. I spoke to Juan, or that's what i believe his name to be.....he told me to come in, I asked for Saturday hours, he said they don't take appointments on Saturday, to just come in. What time do you open, I ask. 7:30, I said good i"ll be there at 729. It's SNOWING here today, midwest weather, ya know....so I drove, like a fool, to Kia in Berwyn, I live near downtown Chicago. I was told they don't have the part, and they "don't know why someone told me to come in if they didn't reserve the part"...so I left. Fuming. Not so much because the part wasn't there, yes I'm angry about that, but the RUDE service girl, no apologies, nothing. Yeah I just drove there because i like to drive on the expressway in snow and be told that my part isn't there. Horrible and rude people you employ. Not one person apologized for my inconvenience. that's fine, I can be rude too.
With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left front door sticks out and I couldn't get it fixed at your Lockwood Kia service after 3 attempts. This is a big deal to me on a brand new $30k car. After a month and bringing car to the service 3 times, I am told that couple of inches is acceptable both from Lockwood Kia and Kia Canada customer servise. They expect me to accept this and I have questions for them. What else acceptable on Kia cars? What does bumper to bumper warranty means? Stay away from Kia.They can't even adjust a door.
My complaint is simple. I bought a new Kia Grand Carnival last Thursday, November 12, 2015 and till now the car have not been delivered to me. I raise this issue to the dealer, were they said that the new car processing takes more than a week to be delivered the customer after registering Police Department, because they have hundreds of cars to be delivered to the customers daily. Please help me in this regard because I need this car to transport my children to school and I am not ready to bear the cost of a rental car. This is a very bad beginning. The car details: Kia Grand Carnival, 2016. KNAMC8125G6135664.
On October 5th, 2015 I received attached KIA promotion banner by e-mail from one of the marketing companies and which looks very attractive offer. I called KIA Kuwait customer line and confirmed the information and went on the next day to KIA showroom and reserved a car and got the list of the documents required for me to arrange. On October 8th, 2015 I submitted the required documents for the bank representative who is based in the KIA showroom and he told me that approval formalities will take at least 10 days and on October 25th!!!! I received a call from the bank informing me that they added a condition for the offer that I have to be current Bobyan Bank Account holder!!
After calling the phone number again and filing a complaint and reporting the matter to upper management I got the approval and signed the purchasing request on November 4th! The KIA sales representative gave the commitment date to deliver the car was Thursday November 12th. I called to confirm and follow up the delivery date on Tuesday November 10th and that's the time I came to know that the commitment date is updated without notifying me. On November 11th, I called the sales representative but she ignored my call..." Since she got the sales commission". On November 12th, I called the sales representative, and again she ignored my calls. I had to go to the showroom and meet the sales representative, who checked the status of my car and told me that it is not ready yet, but she will request for urgent arrangement for me. Today on Saturday November 14th, I received a call from Tel : +965-24968865 at 11:39 am and the KIA representative informed me that the car is ready.
Immediately, I went to the showroom, received the attached Delivery Order and returned my rental car and called one of my friends to pick pick me up and drop me to the KIA delivery department so I can receive my new car. I reached to the delivery department at 14:35, handed over my delivery order to KIA employee in charge in the location, after couple of minutes, that person came back to me and said we are sorry, our employee called you by mistake! They said we will call you again when the car is ready. I just need to know who is going to compensate my wasted time and money. Regardless of my loss.... Some one should be punished for disrespecting me as a customer and disrespecting KIA brand and image and customer experience. Appreciate your urgent reply and follow up.
Our 2012 Kia Sportage was repossessed on 11/4/15, after your representative told us it would NOT be repossessed. My son had talked to the representative stating that he would be wiring a payment of $1700.00 to you on Oct. 23rd, and one of $1500.00 on Nov. 4. I suggested that he get the agreement in writing, and heard the representative state that it wasn't necessary, because they wouldn't repossess the car since he had arranged with her to make those payments. Instead, the car was repossessed the morning of Nov. 4, 2015. I believe my son has filed a complaint with you already (Confirmation #K3067103), but I wanted to make sure that you were aware that I was also a witness to the fact that we were told you would not repossess the auto.
I also want you to know that this is the second time a Kia representative has lied to me, telling me months earlier that you could, and would, repossess the car anytime you wanted to. Since the car had been taken by the State for forfeiture, I knew that was untrue, and he later said that perhaps they wouldn't repossess it just then. I'm elderly and in poor health, and the stress this has caused me has been considerable. I was actually buying new license plates and tabs while you were repossessing the car, an expense I certainly did not need if I had no car to drive. This needs to be made right! I believe my son will be talking with one of your representatives again tomorrow.
I have a 2013 kia Rio. I need a new motor. I still owe 3-4years on it. I am being told that because I didn't get a oil change as often as they felt I should've and I don't have receipts for what I did because my son done about all the oil changes for me that my kua warranty is void and wouldn't be honored. They said it would cost 4-5000 dollars for a new motor. Do I need to get a lawyer or what?
I am very satisfied with my Kia, just one thing that I an furious about. Bought a demo model with a scratch at the back bumper that needed to be fixed. Allison Orpen who I bought it from is very sick and in hospital. Kobus Visagie manager of Kia Hatfield took over, after one year the scratch is still not fixed. I could not attach the communication. Will forward it if you reply.
I have a 2013 kia optima that's now needs a motor I was driving while approaching a red light the car started smoking then just shut down in the middle of the road.I had it towed to the dealer Kia dealer in delray beach and was told I needed a starter they replaced it then called and said I need a motor that it locked up. They requested receipts as the car should be covered now after over a week I still have heard nothing back from them at all. This is a well known issue with this car and it is still under Factory Warranty. I'm not sure if I should at this point have my attorney in on this or not. Im also being to that I should have sold or traded it in over a year ago from the sales reps in other kia dealers because of the motor problems. I was also put in a test drive for a new car instead of getting my car fixed and when I said I just want my car fixed I have heard nothing at all now I am just wondering if they want to fix it or not this is not right.
I appreciated you notifying me as a reminder to get my Navigation software updated. Since I had bought the car I had questioned whether I had the latest version of the software. To my surprise when I call the service center to inquire about how much it cost they told me around $265. I was shocked. I could buy a new navigation system with lifetime map upgrades for that money on the open market. Google gives it to everyone who has a smart phone and so does Apple. I have had many different cars/models in my lifetime and have been able to see what quality customer service and support really means. I usually have purchased BMW’s and still own a BMW Z4. I have bought for my kids a Mazda, Nissan, and Subaru and several Honda’s. My son talked me into buying him a KIA Optima. I never thought of buying KIA before and when I went for another car I was looking for at the KIA SUV and found the KIA Cadenza.
I liked it and bought it. I have been pleased with the service and so far so good…except when I feel I am being taken advantage of. Overall the cost is relatively small but it is frustrating to see a company not do the “right thing”. With all the innovation and technology options available, not giving no or low cost options for upgrading to current maps is frustrating. If you want customer loyally you need to earn it. This was my second KIA and looks like my last. Having a up to date navigation system is important to me and should be a given in these times. To make you a leader in the field you need to do it right! Convenience and current technology without going over-board is key. Sorry to have to leave the KIA family over such an aggravating thing.
I purchased a 2016 Kia Sorrento on October 14, 2015 and had the car for a week and had to have it towed to a Kia Dealership. The Kia Dealership wouldn't offer a rental car and when I contacted the Kia Customer Service, the representative said he would look into it and call me back. This was on a Friday and I was told it wouldn't be until that Monday that I would get a call back. I never received a call back regarding a rental car and my car is still in the shop because the whole instrument panel needs to be replaced. The dealership had to order the part in California and then I was told they had to order the software for this. My new car has been in the dealership for over a week and a half.
My husband brought my car yesterday, an hour from where we live to a KIA service department, to see what was wrong with it because the check engine light was on and it felt like it was trying to miss while driving. They said there was "nothing" wrong with our car. The next day, while commuting an hour to spend the day with our family, the check engine light came on and it started to miss again. So, we came back to the service department my husband was at the previous day. After they drove it, and we sat waiting for almost 3 hours they tell us that it is a coil, then its an injector. Which they stated they didn't have in stock. I went to clarify with the manager because they said the coil was not in stock and she said "its just the injector".
That isn't what the mechanic said. The "manager" began talking down to me telling me she wasn't a brain surgeon and didn't get paid like one. Also, how she is doing us a "favor" by getting it looked at because we didn't have an appointment today. If they would have looked harder yesterday, when we had an appointment, SHE wouldn't be having to do me any favor. Now, we are sitting here for over 5 hours with our 9month old baby, and it could have been fixed yesterday when my husband brought it up here alone. Not only was the manager rude but now our "family" day has been ruined due to them not assessing my car, apparently very well. I have never been treated so rudely and disrespected by a manager. Also, what is the point of the computer in our car that they hook up to to find out what is wrong with it if they are just going to clear the history and not go by it anyway? Cause that's what she told me they did.
April 2015 bought a Cerato in Hurghada Egypt and paid LE 160,000. In less than 6000km while braking for a hump the car jerked hard and I heard a loud chaffing and screaming noise from the rear right side wheel. I thought something had collapsed inside the brake drum so I slowly drove home at night. Next morning I went to the service station and explained and was told a great many Kia cars do that so I told them I wanted it correcting,.
reception took my details and filled out a work sheet and asked me to sign it, when I read it I was surprised to find a charge for labour and a bottle of solution they said they would have to use, I wouldn`t sign but I relented as they said they wouldn`t put it right unless I did. The wheels and brake drums were taken off, then the brake shoes, they told me the solution would be coated on the surface of the brake shoe until it had completely soaked into the brake shoe material, this would stop the noise.
They told me Kia cars have had this problem since they stopped using asbestos material. I told them then Kia cars should have resolved it a long time ago and if I had known that this would happen I would not have bought a KIa car and I am certainly not paying to fix a problem that Kia knew about. Kia should replace all these shoes for one`s that there is no problem with. The expense though only small is Kia`s and I am not going to pay as this should be under warranty, they argued that this problem has to be paid for by the customer. Anyway in the end they actually waived the charge but now I think what other sub standard materials have been secretly used that the customer must`nt know about so my confidence in this car has gone and I will now sell it and never buy another KIa car.
I am a South African currently staying in Jeddah, Saudi Arabia.After a month and a half I received delivery of the vehicle that I had purchased from KIA Al Jabr on Madinah road in Jeddah, Kingdom of Saudi Arabia. I received the 2015 KIA Sorrento 3.3 V6 All Wheel Drive, vin no:KNAPG8144F5028774 on 11 October 2015. I was shocked at the bad condition that the car was in. The car was badly rusted to a degree where the rust had eaten into the body of the car and the rust could not be removed. I complained to all the necessary persons in charge at this dealership because the car should not have been given to me in this condition since I ordered a brand new car! I was told that the car had been standing outside in a "sand parking lot" for 5 months and that I had to accept it in this terrible condition! I requested that they exchange this car for a new one, but they refused to do so. I then requested a refund which was also refused! I am shocked, disgusted and disappointed at the unprofessional service at KIA Al Jabr. I am hoping that someone will be able to assist me in any way...
10/2015 I purchased 2015 Kia Optima. At the time I did not notice how very low the passenger seat was and it has no way to raise it. I have noticed many complaints regarding this on the internet and several dealers have said they have received many complaints. Please advise if KIA is planning on correcting this low passenger seat problem any time soon? I am willing to pay for the new seat or for a knob applied to raise the seat. Hoping KIA is standing by their customers to solve this back breaking problem.
My complaint is about the dealership where I bought my 2013 Sorento from, Grossinger Kia in Lincolnwood, Illinois. Yesterday I went in for the 30,000 mile maintenance service and the voluntary recall on the ECU reprogram. The service advisor told me that the transmission fluid needed to be changed, or the warranty will be voided by Kia if a transmission problem occurs. When I got back home, I checked the owners manual, and it clearly states that no change is required under normal driving conditions, and 60,000 miles under severe conditions.
So clearly it was a deliberate ploy by the service advisor to sell me unnecessary service to generate income for the dealership. This is the second time this dealership has sold me unnecessary service. The first time was on my first oil change, when I was told that the engine oil had to be changed at 3,000 mi,, max at 4,000 mi. Again, a check on the owners manual showed a recommended change at 7,500 miles. What a misinformation! What are these service people, vultures waiting to prey on their customers?
I googled these two items, and found out that the 3,000 mi oil change is indeed a myth, as tests conducted in California showed the oil still have usable life even after 7,500 mi. On the 30,000 transmission fluid change, there was this guy from Pa complaining on Kia forum about this unnecessary service sold him way back in 2011. He complained to Kia Corp. directly, and so Kia Corp. is aware of this malpractice by dealerships. Since this disservice is still being committed by the dealers, it would appear that Kia Corp. is condoning this practice. In fact, it may also be abetting them by sending out complimentary services to Kia owners just to go to their dealerships.
Something should be done about this, and Kia Corp. should warn their dealers about alienating their customers, or perhaps they don't care at all.
Bought my first and last Kia approx. 8 months ago - a K7 model completely loaded at Sansone Kia Route 1 dealership . Recently the car will not shut off unless I put it in gear to shut it off doesn't happen every time but happened at least 20 times. Brought it in for service today 8/4 and was told they can not find the problem. In addition I was told when I bought the car that it was covered bumper to bumper for the first 60,000 miles - the two front tires have a bubble on the outside of the tire on the wall of the tires not the tread. They want to charge me to replace defected tires really? Not only can't they diagnosis the shutting problem they don't want to back defected tires. I will never consider buying another Kia and wish I had stayed with Ford never had these issues and if I did they would back the product.
I purchased a 2008 Sorento in 2009. It was a left over but brand new from Baierl Kia Mcnight rd. I loved it! After about 3 years, I started losing power in first gear occasionally. I took it for service several times, but they can never seem to find a problem. So I would take it home and it would still do it. Try pulling out in traffic with no first gear.
I thought I would try another dealership so I took it to South Hills Kia. They told me they couldn't find anything wrong either. I was furious it was doing it more often now. I am so tired of the run around having to do without my car and then no results. They finally said they would put a new transmission in.
Well it still did it so they put in another one 2 months later. Picked it up Friday, went to the lake with my family for memorial weekend and guess what ? IT IS STILL DOING IT! NO POWER IN FIRST GEAR!!!! Come on Kia really?????
On 5/15/2015, I went to KIA to refinance my car. The salesman's name was Danny Jones. I was not looking to purchase a new car, just to refinance cause I need a lower car payment. He explained everything to me how everything works. That was fine, but with this whole process of all the waiting and the back in fourth with how much it would be was a bit much.
So to make it really short, my final amount was $409.00 which I currently pay $483.06 already. This didn't help me much. I was looking for $350.00 to be my highest total. I wasn't looking to pay ANY MORE MONEY EITHER so the transaction never happened.
However, I continued to get calls to come in saying hey'll work with me. After so many calls, I said if it can get my $350.00 no down payment, I will come today which is 5/23/2015. I stopped what I was doing, and I told the sales person I'm very busy I have a lot to do please do not have me come out there for nothing. He assured me that I will get it for $350.00 and no catches to this.
So when I get there he was already saying well MARISAL your going to have to help me get there that indicated to me that $350.00 offer what not so. I guess this is what car salesmen do, play around with a potential customer and lie to them. Kia just lost a customer and I did not appreciate that he wasted my time or my gas. I was out shopping for my daughter's graduation and I didn't finish just to go to KIA and not get a lower payment.
I went into the Newton, NJ dealership a couple of weeks ago because of a mailing I got regarding their new showroom that had moved. The mailing had a number on it to match at the dealership for prizes. Mine didn't match but said I'd get a lottery ticket and $5 Walmart gift card. I got the ticket but not the gift card. But that's not my complaint....
I was approached by a salesman before I even shut my own car off and got out. I told him I came in because of the mailing but that I was looking for a used BMW or similar car. He took tons of information from me but said not to worry because it was for marketing purposes only. He told me that a couple of times.
The salesman was not from that dealership - he said he was from Michigan and traveled to different dealerships for short periods of time.
He then brought a car around for me to look at. One car. I didn't even get the offer of looking through the inventory. I reluctantly took it for a test drive after he opened the door for me to look at the interior and in the meantime, buckled himself into the passenger seat without even asking if I wanted to test drive it. He did not give me a price on the car. He told me we'd negotiate that later.
So we had some small talk while driving, and I inadvertently told him I was house-sitting for someone in the area. He proceeded to ask me if I could "take people there". I thought it was an odd question but shrugged it off. He then started telling me about his wife and how they have an "open relationship". (there was more to this but I don't think I need to go into such detail). Then he asked me at least twice during the test drive if I would go out for a drink with him. I got the impression he wanted to do it that minute but I don't know that for sure. Of course, I told him no.
Back at the dealership he proceeded to tell me how much money he makes - to impress me I guess. I really didn't care.
Upon arriving to the dealership and after the test drive, the salesman kept asking me if we had a deal that night. Before I drove the car I told him it was possible if I liked the car. After driving it, I wasn't sure. He would not give me a price!!! He then called over a woman he said was the finance person and she asked me if I would purchase the car that night. I told her I wasn't sure about the car and she walked away, again not giving me a price. I told both of them it would depend upon the price of the car. She told me that she WAS NOT going to contact a bank that night if I wasn't sure on it. And, I still don't know what they wanted for the damn car.
Also.....as I was leaving, I was again asked by the salesman if I'd go out with him.
Now, today, I get a letter in the mail stating that Kia turned down my credit application and it was reported to the 3 credit bureaus. First of all, I DID NOT fill out an application. Secondly, how can they run my credit if they won't even give me a price for the car????
I did not authorize a credit check. Of all the questions I answered for the salesman, he told me it was "for informational purposes only". No one told me they were doing a credit check that night. And I know that if I agreed to buy the car, they would have given me financing no matter what - my credit score is average. I am beyond livid.
Although the salesman showed a lack of class and acted unacceptably, I wrote it off to him just being a jerk. Then when I wasn't given a price (they said they'd give me a price if I said I'd take the car that night), and to top it all off, now I hear that my credit report was pulled and reported to the credit agencies. And I didn't even get the gift card for my trouble!
I have been telling my friends and family to NOT go to that dealership, but now I suppose I'll tell them to not deal with Kia at all.
If this is the way you do business, then I don't want anything to do with it nor would I want my friends to be subject to it.
I went to this Kia Autosport with my girlfriend to look at used cars. She had previously went and got a quote for a used Sorento and was told she needed to come back with a down payment of $1,500. The salesperson we spoke to was less than enthused when we asked to look at the "used" cars. He, nonetheless, took us around and looked.
The Sorento was gone, but there was a cheaper Ford Focus. We then went inside to re-enter all of our information. The salesperson (Andrew) noticed we had been in before and got a quote on a different vehicle. He didn't indicate there was any problem with that.
Halfway through gathering our information, his manager (Aaron) walked over and began to berate my girlfriend and myself about our age (we're 25 and 26 respectively). He then looked over Andrew's shoulder and told him to stop and exit out. Aaron told Andrew to not even bother getting our credit information (mine wasn't even previously on file) and began telling my girlfriend (in a rude, loud tone) that she had come in before and was told she needed a co-signer.
I spoke up and told him that she was never told she needed a co-signer, just how much of a down payment, and he yelled "I don't care. She needs a co-signer." I mentioned I could co-sign and he laughed, told Andrew to exit out of the application and walked off before even bothering asking about my employment or credit score. Andrew, looking startled, then promptly apologized to us and told us his manager was "just ready to go home" and told us to have a nice day. I have never seen such unprofessionalism in my entire life!
First, I would like to say that I have been a loyal Kia customer for years that have purchased several vehicles from your Stockton California Kia dealership. I recently purchased the 2015 Kia Soul (trade in 2012 KIA Soul ) and was treated with such disrespect and horrific customer service that my faith in the company as been rocked.
The Sales Manager's conduct has been absolutely deplorable and not what KIA or its stock brokers condone whatsoever and relegated the reputation of KIA to that of "The Unethical Commission Driven Shady Car Salesman". This cannot be how loyal Kia Customers can or should. Accept when you choose to purchase a vehicle or in my case several from the company .
The lies to my family and how he conducted himself would embarrass Kia administration at the corporate level and stock brokers as well would find it unacceptable.
If this reaches a member of top management with Kia I would appreciate a return phone call/email to discuss my issues and length, and I would like some form of Corporate Kia Management intervention regarding my situation .
Trust is the cornerstone in business and is what is expected when you purchase a major vehicle like an automobile and when you are a loyal customer to a major company in America is supposed to mean something.
I'm glad this complaint opportunity is available as I was informed by the Account Manager, Terry Hill, that she was the highest anyone could go in terms of complaints which is absolutely not true.
I would love the president of Kia or a member of the Board of Directors or someone from the stockholders portion Kia to read this and to attempt to contact me regarding my concerns and time sensitive issue .
If I and other loyal Kia customers here in California and across this country who believe that Kia is a outstanding company who value their customers are to remain loyal, it needs to reciprocated by KIA. I need to know that I and those I've recommended to KIA have not been fools for spending our hard earned dollars with KIA Corporation.
I purchase a Kia Soul in 2013. I love the vehicle. Last November/14, I went to the dealership to have my winter tires put on (which I had purchased from the dealer), and I had asked them to check the breaks because they had been squeaking. I was told that the break pads needed sanding and the cost is around $450 and nothing covered under warranty. I only had 9500 KM on the vehicle and was told it's part of regular maintenance and the cause was "lack of use". I'm sorry I have owned a few vehicles and never heard of such a thing. I use it every day to and from work. There was many emails back and forth with the sales person who by the way was very eager to help.
Finally, I had to call the service manager and after much discussion she had agreed to speak with Kia Canada and see if anything could be done. Well guess what I never heard another word. April/15 arrives and I go to the dealer to have my summer tires put on, and they tell me if I don't get the pads sanded I will need a break job, so I went ahead and $480 later not very happy.
I have spoken to other Kia owners who tell me the same thing has happened to them, also mentioned to mechanics and other car dealers. I think we are all in agreement that maybe there is a problem with the break pad themselves, the quality is not there. I don't know if anything can be done to look into this matter, but I am worried that this is going to happen again. Thank you for your time and I would love to hear from you soon.
I purchased a 2013 Kia Rio in Oct. 2014 from Kia of Union City, GA. I financed it for one month with Kia Finance, paying it in full on 11/10/2014. That is over 5 months ago, but the dealer has not given me the title and won't tell me why it is taking so long. Each month, I've been getting temporary tags from the dealer one month and the DMV the next. I've been going back and forth for month now doing all the legwork even though I paid the dealer over $700 in dealer fees to process the sale.
The DMV discovered the dealer has been changing the sales date on the contract so they can keep issuing temporary tags. The DMV also discovered, as I suspected, there is a lien on the car. In essence, I was sold a car the dealer did not own outright. I believe that is illegal. So, now I've paid for a car that is titled to someone else and a dealer who is doing nothing to satisfy the lien so I can own the car free and clear, as was the intention of the sale.
This dealer is dishonest, disreputable, and a crook. I bought the car for my niece, who needs it for work. We have no problem with the car, only the way we have been treated and the horrible realization that I have wasted my money if I cannot get title to this car. I called a lawyer today. We will sue Kia for every penny I have spent for this car, and then some. If you can help, I beg you to please do so.
Bought my first Kia Soul . 2010 with over 40,000 miles ended up being more than a new vehicle. Sould have learned my lesson. Every time I go for an oil change they want to know if I want to buy a new car. Explain each time my first encounter. They proceed to tell me they have new management. Decided to give them another try. My daughter bought a new car. The payments were set up to be biweekly though a company that paid the payment to the bank . Money was taken out but never sent to bank making payment late because of improper paper work from Kia. no return call from Kia . Also had encouraged my brother to check with them about a car which he bought this year,. Very disappointed in Kia and will never encourage anyone else to go. Should not have to write a letter of complaint,should be able to talk to a human being that really cares about there business. Everyone works hard for there money and would like to be given a chance to afford one and be proud of there cars.
My complaint is the radio. I listen only to AM and many times when listening I go over a small bump, and there is a quick snap and the radio volume goes up or down. The dealer said it was the antenna and replaced it. Same thing. Quality of sound is bad. I listen mostly AM 1100 WTAM a 50,000 watt clear channel station in Cleveland, OH and the dealer told me it was a weak station.
They advertise they cover 38 states and half of Canada but like you they might exaggerate a little. Since I am with 35 miles from the broadcasting tower, I do not think the poor quality of volume is because they have a weak signal. I love my radio and enjoy listening to it but the quality of the sound on this radio is worse than poor. My last car was a Mitsubishi and it had a wonderful radio, and I would hope to have the same with this car. I currently have a 2014 Kia Forte 5 which so far has been more than satisfactory other than the radio. Can someone help correct or if necessary replace this radio?
The following is the final paragraph of a letter I sent to the dealer from whom I purchased my 2014 Rio, and was sent following the first service and dated 12th May 2014. I forwarded this same letter to your "surveyscustomer services" e mail address on 31st March 2015. I have not to date received a reply from any source. Good relationships??
"In a nutshell, I felt my treatment was somewhat off hand and cavalier in fashion, I was not offered the opportunity to discuss any of the cars features with staff, all in contrast to the manner in which I was treated by the staff of John Hughes when I purchased a car from that company some 8 years ago. In closing, I am perfectly satisfied with the vehicle, but suggest your staff be reminded that people are more important than the vehicles they own." P.S. I am 93 years,old. been driving cars and airplanes for 70 years!
I have had trouble with the radio since I bought the car a year ago. I use the AM almost all the time. When going over a bump there will be e crack and the volume goes down or up. There is often static and weak reception. I listen to radio WTAM a 50,000 watt clear channel station in Cleveland, Ohio and am within 25 miles of the tower. The service manager told me I listen to a weak station. Pardon me, but this station can be heard for hundreds of miles from Cleveland. They told me it needed a new antenna which was replaced, but it didn't help at all. I want a radio that works and do not appreciate being told they can not find the problem or blame it on a weak station. I know this does not happen al the time since sometimes it is constant and other times happens constantly. I have not noticed it on the FM side because I do not use FM much. It also seems to happen more often when the radio is cold.
I purchased a 2015 Kia Soul last week. I'm very upset that your service department wanted to sale me a spare tire kit for $244. I just spent $22,000 with you. I was told that Kia doesn't offer spare tires because of the 24 hour roadside assistance. I live in a very rural area with desolate roads, cell phone service is hit or miss so you want me to walk somewhere to find phone reception and sit on the side of the road for hours waiting for them not to even give me a new tire?!?!? I can change my flat in 10 to 15 mins. I'm a single woman so your telling me that's its safe for me to get outta my car to walk and find phone reception and then walk back to my car and sit for hours waiting. Umm yea not safe and not happening. KIA NEEDS TO GIVE ME A SPARE TIRE!!!! I plan on making complaints everywhere and anywhere I can!!! I will not recommend KIA to anyone for this very reason, and wil take my business somewhere else next time. Over a tire!! Just sad!!! This is ridiculous!!! Put spare tires in your vehicles. Not concerned with your customers safety at all!!!!
This car has been the worst car I have ever owned! I bought the car used on September 20th of 2014. It is a 2008 Kia Rio LX. It has 97000 miles on it. I drove it for about 2-3 weeks. On October 7, 2014, the car idled funny and before I could make it home, it had a major loss of power not going over 20 mph. Well, we finally got the car home and hooked a scanner on it. They pulled P0016 and P0300 codes on it. Because of the various codes, we agreed to put it in the shop to get fixed. Finally, we received a call today from the mechanic. He was out sick with pneumonia and had tons of work to catch up on so it took him a while. It turns out, the cylinders 1-3 had bad coils and cylinder 4 had no compression meaning that the valves on that cylinder are damaged. My timing belt was not broke and was actually replaced as maintenance because we did not know when the previous (and original) owner changed it or if they had and we wanted to be on the safe side. The belt and all the teeth were fine. The car had not jumped time. Basically, from what we can gather, the coils went out and somehow made the valve go bad.
That's the best we can figure. When we bought the car it had no warning lights on of any sort. All of a sudden, in normal weather and driving conditions it messed up that bad? I don't think so! This was a fault in the car that got worse over time until it messed up my engine. I have two kids, work a full time job, and go to college and I have no way to get anywhere I need to get. Well, then I contact a Kia dealer to see about the warranty. They tell me that because I am the 2nd owner of the vehicle, the warranty is only for 5yrs/60,000 miles and not the factory warranty. So, just because I didn't own it first when it was brand new, they won't cover it under warranty. The fact that I am the second owner doesn't have any bearing on this car or its problems!!!!! It seems to me that Kia wants to get out of warranties so they apparently make very bad decisions like this. From all the complaints I have seen, nobody keeps Kias long so they don't have to worry about fixing their screw ups! I will never buy a kia again! In addition to that, I will be filing a complaint with the BBB as well as posting my story on every site that allows complaints of this nature. I am usually a person that takes things in stride and doesn't get this upset, but this is ridiculous!! If the warranty was good enough for the original owner, it should be good enough for me! If they had faith in their vehicles, it would be also. I want everyone considering a kia to know what they are getting themselves into because nobody should have to deal with this crap!
If for some miracle of a reason, Kia decides they want to talk, call 903-389-8802. If they fixed this like they should, I will post a rebuttal and be fair. If they decide to fix this mistake of a car, I will post that experience as well because that is just the type of person I am. I do not want something for nothing. I just want what I feel is right. Otherwise, you will see more complaints from me on different sites as well as hearing from me on the BBB complaint.
I'm concerned that I may have a problem that could cause a wreck. Enterprise told me when I purchased the car that I had a 10 year 100,000 warranty. So why haven't I been notified about recalls? I have a 2008 KIA Optima, purchased in July 2009 from Enterprise. Why haven't I been notified of recalls?
Purchased 2015 Kia Soul Red Zone on December 31,2014 from Paul Brown Kia in Olean, NY and I am having problems with the paint. The red strips on the sides are fading and the black on the lower panels looks as if they were sand blasted. Day I purchased vehicle I requested mud flaps but was told Kia didn't make them for this model and couldn't be put on. I only have 1800 miles on the car and already needs a paint job. Traded in my 2012 Soul which didn't have a mark on it for this car which you can't even touch it without leaving a scratch on it. Dealership told me it needed mud flaps and go to an Auto Zone and have a pair of generics put on it. Never have been so disappointed in a vehicle as I am with this one!!
On Feb 20-took My Sorento in because of loss of power while driving- Cost me 432.36 for repairs- Yesterday while driving through 5 lanes of Atlanta traffic-It looses power again-How dangerous is that? It did this several times before I arrived at home. I have taken it in again- We will see what happenes! Very dissatisfied with KIA-- Paying cash for this vehicle will never happen again.
My lease ends April 4, 2015. On 3/24/15 around 5:30pm I arrived at Roseville Kia to drop of my lease vehicle. I called them a week ahead of time and told them I needed to drop off my leased vehicle before April 4th and was told it was okay to do so. When I arrived I was greeted by a man in the parking lot. I informed him I was here to drop off my vehicle, he took my keys and asked me to go inside and speak with the manager. The conversation between the manager (stocky Asian Man) and I started off good until I told him I want to return car and not purchase. I went over my miles and understood I was obligated to pay. I’m sure I was not the first person in this situation. He got really defensive and questioned why I don’t want to keep the car. My whole experience changed after that.
I was asked to have a seat while he looked into my account. After sitting for about 30 mins, the manager finally come over to me and inform me I can’t leave my car there and that I would have to make my last payment before I could return the car. I showed him paperwork showing my lease ends April 4th, he rudely said even though it states my lease ends April 4, 2015 I have to make April car payment and return by May 4, 2015. I informed him that I will make my payment but I need to keep the car here because I’m not going to be driving it and that it would be difficult to find someone to give me a ride home. He did not care and basically treated me like dirt and refused to help me in any kind of way. When I asked what he recommends, he told me I need to call customer service and that there was nothing he could do for me.
When I asked him what would be the difference between leaving it today or bringing it back in a few weeks, he could not give me a concrete answer and his final answer was I couldn’t leave the car because he did not have room to keep the car at his location. I asked if I could use their phone to call customer service because my phone was dying and he was hesitant on letting me use the company phone. I felt like if I came there with the intention to return my current Kia for a new Kia my whole experience would have been a lot different because he would have gotten an incentive. When I contacted customer service the next day, I spoke with Jamie and she informed me the car must be returned by April 4, 2015 and she was puzzled as well on why Roseville Kia would not accept my car.
That was the worse experience I have ever had dealing with a car dealership and the manager at Roseville Kia was not professional at all and needs more customer service training. If he was not familiar with the lease end process he should have at least offered to have someone call me the next day that could assist me. I have arrangements to take it to Davis Kia which is an inconvenience because I have to find someone who has time to drive to Davis to pick me up once I leave the car when I had already taken it to a Kia dealership. As a manager he has an obligation to represent the company in a professional manner and now every time I see a Kia vehicle in passing I think of that awful rude Asian manager at Roseville Kia. First impressions last a lifetime.
Service is bad really bad 5 hr wait every time, on top of that I have to keep calling the service dep for a part they keep telling me oh it was sent back because you dident come in , I dident revive a phone call how was I suppose to know this is the 3rd time wow. Love the car but the service is so bad won't be buying a Kia in the future and I have a lease.
I have a 2012 Kia Optima and have been having problems with the engine for the year. The engine has gone out. They are telling me that warranty will not cover it because I had 2 receipts missing for oil changes. I had the oil changed just don't have the receipts. Even if I didn't have the oil changed you can not tell me that a lack of 2 oil changes would cause the engine to go out. Someone needs to make this right. I can't believe the whole warranty would be void. I will be obtaining a lawyer and will be talking to the local news about this problem.
It is my pleasure to write to you to have more information from you, of the technical problems encountered in my car Kia Model Sport age 2012 and holds the base number (CNAPC81127279052) and always agent here in the Kingdom of Bahrain Ihamleuena responsibility. A year ago, and I'm going to work in the morning the car does not work, when I take the car to our local agency I find the car battery was Damage ((without any alarm Light alert in the dashboard indicator lights )).
Two days ago, my car doesn’t work and I took to the agency and on the next day they call me, saying that the engine oil has become fat. And to preview the car you need to pay an amount equal to $ 700 . My question is directed to the caller (Why did the alarm Light alert in the dashboard indicator lights didn’t display about engine Oil alarm). The answer was that all Kia vehicles manufactured, alarm dashboard indicator lamp does not support this kind of issue. And also I told them that the car has not completed the age of three years and it run only 45934 km away. Which car is still under warranty? They said the imbalance in the engine does not include a warranty.
I LOVE my 2014 Kia Optima but I have a complaint about it. The passenger seat is entirely too low, it should have been made to adjust like the driver seat is. Other owners that I know that own the Optima have the same complaint as well. In manufacturing your newer models please take this into consideration. Thank you.
First let me say I love my 2013 kia optima, my complaint is that I did not realize that the car did not come with a spare tire or jack. I know it has 24 hr. service to call for 5 years, however I know I will most likely keep the vehicle for more than five years, what do I do them. Also where I live in the country of rural Ga. I don't want my wife to be stranded in the middle of nowhere with a flat. She is a country girl and can change a flat tire, like all country girls I know! Please contact Kia and express my concerns.
Please I need your intervention now. Kia Midrand is really giving me hypertension now. I stil don't have a car licence disk! I bought a car and was given temporal permit as usual. It expired afta 21days, I went to kia to get my number plate, I was told it's still not ready. They gave me another temp permit expiring today 14th. Yesterday, I went to kia and was told number plate is not ready but Nash,a salesman would deliver it to pretoria where I'm residing. I am still waiting, no Nash, no call for apology, no permit neither number plate.
I have been moaning about the service I got from the beginning from them until Denzel at web customer service intervened. I think I was the first to buy this new picanto in gauteng as a whole. I have been waiting for this car since I saw it online, february when wheels.com was talking about Audi who drew it. I went to the web online support,requesting them to let me know when car has arrived. I kept on calling, surfing , going online just to keep my patience strong. Finaly july15 it was launched. I tried dealers, they said it had not yet arrived due to snow. 21st July I bought the car. Believe me we were struggling for the colour, no one knows which colours were coming. Fine, I tried to understand cos maybe I was quick before they knew anything about new picanto.
What keep bothering me is the ignorance and poor service from Christo, the manager. Believe me, he never came out to speak to me afta I waited from that 21 july till my BIRTHDAY 2 August where I had to go for any colour. I never saw his face at all as the first customer to buy this new car in his branch ON MY BIRTHDAY! I was there for almost two hours waiting waiting for Nash to get full info from headoffice . He kept on going to the manager but he would just peep.
He stil did not make any effort for me to understand what next about car disk because he is the one who refused with another permit yesterday. They don't bother meeting me halfway in terms of service, I keep on leaving work in joburg to them and I see other dealers delivering products to their customers at work like that permit was going to be delivered.Â I really regret choosing their branch, this always pains my heart but now again it's worst.
I love kia product.Â If they valued me as their important customer, do you think they were not going to follow up and give me update in everything! I am really troubled in spirit. Please help Me kia, I will not call them again , I will use taxi whilst waiting for the disk.
I bought a 2013 sorento . I like the suv but I'm disappointed. I had it back to the dealership for a computer update for the rough idle with The a/c on. Now it idles rough sitting at a stop light with the a/c off. I was going for a v 6 but they didn't have one on the lot and told me I would be happy with the gdi 4 . I feel now I was lied to.. I have to put the car in neutral at stop lights. A simple fix would raise the curb idle up. Mine is at 500 rpm. If I press down on the Pedal and bring it up to 700 to 800 rpm in drive with the break on it is prefect. I bring it to the dealership and of course they say not codes no fix. I have owned may cars with 4 cylinders and never did this. Is there a fix or should I just trade it in. I bought it in crystal river citrus Kia.
Trying together reimbursed for fuel is a real challenge. First had to take off 2 hours from work to get there on time. Second I live over 60 miles from nearest dealership. The dealership was ok but when they went out to check miles on vehicle the lady just had me look in to check the odometer ( if that is all I came in for let me call in).
To summarize the 15% inconvienence tacked on did not make up for hassle, I cannot get rid of vehicle due to diminished value, the MPG was a big factor in buying the vehicle not just for economic reasons but for environmental impact as well. Not sure that Kia has addressed this issue at all.
I do not think that Kia is honest, one does not get the MPG on a Kia soul that was claimed unless they were driving down a mountain the whole way. This compounded with the hassle I have received from Kia finance to change my due date. So far the vehicle drives well but I am worried now about warranty should I need it. I hope that that dept is overseen by someone else.
dear brother,Â kia cerato is a good car but the services & maintenance in jaddah is the bad thing. they are organised, they are not accepting cars easily, they are not working quickly, they do not understand the problems in cars,the number of staff responsible for the quick services are not sufficient (2 staff??), they are not doing all the chick list for each Km as specified by the company in the regular services, they requested from me ~620 RS for 20000 km to change only filter of air condition & one other filter & oil exchange.
In each regular check up i found they are putting more engine oil than the max. limit, which when i went to outside specialized oil exchanger he found ~700ml oil in excess. Also, i found other people in the same day that i was their complaining that the spare part ( as compressor of air condition, master of breaks)are not easily available & they are going to request them & ask them they will contact them after 2-3weeks..
is it correct to leave your care unrepaired for this period. Also, the lack of the number of point responsible for services & if you found a place they will said to you that they can not do all services. Until now no point for kia services in Makka which is a big countries in KSA...... Do they know about Kia car services?, Is this services for each car is sufficient to follow the car engine? i don't know if the Kia company will be satisfied for this or not? or should i go i seal my car??
The commercial with the red car nor the green is not their idea. the idea came from Joe Ann lias book The wood rats dragging their long tales not tails behind them.Page 20.Whoever you are I hope you stop stealing my work.The The bible say whatsoever one sowth that he shall reep.You stole from me ,the same people stole from me will evently steal from you. You could have gave me something for my work.Since I'm next to being homless.I didn't go to college not much school.I wonder why big shots like your company would steal my idea. whoever did it they darn near copied the whole book. where is my share since the book copyrights belong to me.
That kia comercial the idea is mine. I stand out a lot because i have this weird imagination. I have my on style.Kia got the idea for their comercial from my book calling all mouse.In the book The wood rats dragging their long tales behind them PAGE 20.Whoever is doing all that stealing I have a word for you.Whatsoever a man sowth,that he shall reap. I want to tell you later on down the line you gone lose your job. Your wives and family is going to be begging.and there will be a sickness that will spread that will have no name.The No Name desease Their is no cure.
The old lady.How about 20 million after taxes The old lady.That's not to much to ask since you made billions overseas the movies.Everyday 24/7 they were on tv.Enie Meanie Miney and Moe the rapper the domineering one.my idea my characters my scenary my paperboard box my boombox my jewlery. my everything
I purchased a 2012 Kia Optima in December 2011. It just reached 9,000 miles. All of a sudden the front end began to
make a rumbling noise like the front axle is about come off. The vibration is on the right front passenger side. I am now afraid of what I have invested in--I took it to the Kia Dealership on Mt. Moriah in Memphis, TN. The service department kept the car for two days and the technician stated that she heard the noise but could not find out what it was.....On Thursday afternoon I was called to come and pick my car up but there is no resolution to what the trouble is with the car. Bill in the service department stated that he would have to call the corporate office in order to find out what is going on.....I want this documented due to the fact that I am a Coach and I transport students and if something were to happen, I want it noted that I made the local dealership aware of the problem and now I am notifying the corporate office. The noise does not sound well at all. Please notify me to show that you read emails and you care about your customers.
I look forward to hearing from you....
5434 Eagle Bead Cove
Memphis, TN 38125
I think it is unfortunate that the service dept at Kia of Vero beach is so fixed on how much money they can get from their good customers that they lose site of the big picture of having a satisfied customer that will continue to buy their product and use their service dept.
No one has touched my sorento but Kia, but the last visit I had with a complaint of winning noise when my vehicle changed gears has really turned me aganist Kia and their service dept. (I will not return at all) Instead of working with the customer all the service manager did was calculate how much money he could get of of me, that is very unfortunate of course I would pay any problem that was not covered by the warranty but to have the service manager to start adding up the cost before the problem was even found was not wise on his part at all.
I put my kia sorento in to find out why the 4x4 was not engaging they had it for a day charged 300.00 and still could not tell me what was wrong but if a brought it back they would keep looking and they couldnt tell me if they would be able to find the fault on the next visit which makes a joke of the certificates on the wall of the service centre about fault finding and retification. I sent a email to the dealer asking if they think they could find the fault if I booked it in again and they didnt even get back to me. If they could have given some information back instead of yer its still got the same problem
1st Kia of Simi Valley's service is charging customers for repairs they don't do. I took my 2010 Forte in to have an oil leak rechecked after they did a previous warranty repair for an oil pan gasket. The dealer called and told me that the front seal on the engine was now leaking. They told me that they needed to remove the timing chain cover to replace the crankshaft seal.
After 2 days, I picked up car returned home, opened the hood and noticed that nothing had been taken apart. only that they had done a poor repair on the oil pan again, which was still leaking, worse than before. The envoice indicated that they had removed the timing cover, 3.3 hour labor, replaced the seal and replaced a cap seal.
I returned to the dealer and spoke to the service writer (Robyn) and the mechanic and he told me he replaced the seal. Robyn was not the service writer when I brought the car in. Three days leter the service manager (Vince)called me and told me the mechanic had "confessed" to not doing the charged repair.
He told me he had to order a gasket (which I found out only took 2 days to get) and they would properly repair it. After 2 weeks and several calls the service manager finally called back. I took the car back and they completed the repair using another mechanic.
Had I not had a 12 year background as a mechanic, I would not have questioned the repair. The repair was under warranty although if I had paid for the repair (approximately $400.00), I would have contacted an attorney to sort it out. I will never take my car back to 1st Kia, purchase a car and definitely not for service.
They were unprofessional and lacked the knowledge to even be aware of what the mechanics are doing in the shop. The Bureau of Automotive repair would be very interested to know that 1st Kia of Simi Valley is stealing from their customers.
I took my car to Cobb County Kia dealership in Kennesaw because I had a problem with my satellite radio. The display just keeps showing that it is loading. They told me that there was a problem with the antenna and ordered me a new one which would be covered under the warranty. When I brought my car back to install the new antenna, the service agent now tells me it a problem with the radio itself and it would need to be replaced. They then tell me the radio would not be covered under the warranty. I have a big problem with this. I bought this car new about 3 years ago. To have a busted radio already when the car is only 3 years old is ridiculous. The radio should not break down in this short amount of time and for it to not be covered under the warranty because I am over 36000 miles is just as ridiculous. Obviously, this car came with a defective radio and I should not have to pay for a new one. The car is still fairly new. I have been a loyal customer since I have purchased this car. I have only taken my car to Kia dealerships for any problems and for all maintenance issues. I am very unhappy with the way the service agent handled this situation. Also, very unsatisfied with the defective radio that came with this car. I hope you will remedy this situation or I will not be investing any more of my time or money at any Kia dealership again.
I am the owner of a 2011 Kia Soul and a previous owner of a 2007 Kia Optima. In April 2011, I traded my 2007 Kia Optima in on a 2011 Kia Soul. When I asked the salesman about the gas mileage, I was told that I would get better gas mileage than I was getting on my then owned 2007 Kia Optima, which is mostly definitely not true. I have complained to my service man who has stated that there are many complaints of the bad gas mileage. I drive 75 plus miles round trip a day, 5 to 6 days a week, and am spending an outrageous amount of money on gas. Living in the Los Angeles County area, gas is NOT cheap. Although I love my Kia Soul, I'm not sure how much longer I can afford to put gas in the car. I believe the window sticker on the car at the time I purchased the vehicle was misleading, as was the salesman.
I've never seen such a piece of junk manufactured in my life...this car was the worst investment I ever made... I purchased a 2005 kia rio about a year and a half ago...thought it was a good deal with only 80 thousand kms on it...well, after only owning this car for a year and a half.... the car shut down, I had it towed and was told that the timing belt broke, and most likely my motor is gone! Are you kidding me? A simple belt can ruin and entire engine? I'd like to be alongside the brilliant one who decided this would be a great feature to add to the car when they made it...
I have no warranty, no money to fix it or even know for sure if the engine is shot...but based on the mechanic's opinion, 98% of the time, that is the issue...I had to go buy a new car right after Christmas... yeah, thanks Kia...I will never buy from you again!!!!!!!!
I brought in my kia for a diagnosis. They came back three hours later saying I needed a module so windows would work. With there price to high I purchased a genuine kia part for much less from a nother site and put it in. No change so I recieved a misdiagnose. Broughtnit back and they fixed it. The issue is now since I turned the key for a few seconds to see if the partworked a charge went through the board and is nonreturnable. do to their misdiagnosis the repurcussions are im stuck with a 250.00 part I dont need they are unwilling to take the part and make it right no credit nothing but soooorrrryyyy.
Were gonna make you eat the mistake repurcussions we made and sweep this under the rug so we dont have to take responsibility and tarnish our image. Thanks kia for maaking life more difficult than it needs to be.
I have a KIA Sorento 2004 model. The windscreen has 3 major cracks running from the rear vision mirror down wards.
There are NO stone chips or damage anywhere near the fractures to be the cause of this . I am informed that there are many other KIA vehicle owners who have had a similar problem and have had KIA replace their windscreen. I approached my local KIA dealership which is in Newcastle N.S.W. Australia and they were not interested in persuing this.
I would like KIA to follow up and rectify this problem of my cracked windscreen. Obvious it IS a problem with KIA vehicles.
Just surf the blogs on KIA Complaints and see how many refer to "Cracked windscreen " problem.
I have a 2007 sorento with 60,000 miles on it and I purchased it off the showroom floor in 2007, the drive train has a 100,000 miles warranity. My vehicle has a whinning noise when it shifting gears and it has got worse as time went along so I went to the dealership for them to check.
Their service managerÂ told me I would have to pay them to check for the problem of course I refused because the drive train is under warranity. Mr. French refused to took at my vehicle unless I paid them to find the problem. I
f this is what they call a warranity then they have lost a good customer because I only let Kia service this vehicle and have done all the recommended mainternance. IF they had looked at the problem and found it was not under warranity I would have been happy to pay the bill but to refuse to even look at the vehicle is not right.
First my wife and I love our kia optima what we didnot like is how we were lied to by Smithtown N.Y kia We were told the would give us one price and after we signed the lease agreement everthing changed not once but twice be never recieved a signed sales agreement . I have been in sales for going on 40 years and I am a man of my word and exspect others in sales to do the same.We have always bought hondas in our family and was the first time we ventureed away ,if this is how kia does bussiness even though we love the car it wil be the last .I would like to add we had put a deposit on a kia at meford but they could not locate aan lx for us very professional and I wish I bougt the car there.I hope to here from you JohnDellaria 631- 255-4791
I am a Paramedic and I recently attended a road traffic crash on the Sunshine Coast. One of the vehicles involved was fitted with airbags but they failed to deploy at a speed of around 80kmhr. The car rego was 829LMQ, 2008 model VIN KNADE241296485440. QFRS were on scene also and took photos to forward to kia. I trust you will investigate this issue further. Thanx for your assistance.
I purchased this car because in big letters on the sitcker it said 28 and 34. we all know what that means. After 1500 miles I'm getting less than 20. (over 19 but under 20) in all situations. It's not fair. I love the car but purchased it for the mileage. Anyone know of a class action suit. I'm thinking of mobilizing and putting my car by a different dealer every week with the actual mileage in big white letters on the windows. I was duped!!!!!!!!!! I love the car but purchased it for the mileage which was obviously a total lie!!!!! How can they get away with it. Please don't send me any stock corporate nonsense. It gets less than 20 MPG. I'm angry.
I own a Kia 2008 spectra. On January 1, 2013 I was in a very minor accident sliding with wet rain water and hitting the curb with my front driverâs side tire. I had the car towed to Capital Kia Austin as I like to work with the dealer whenever I have significant work to be done.
On January 2, 2013 they said they would have a look at it and get back to me. On Wednesday 3, 2013 they called telling me the control arm needed to be fixed and replaced the tire rim.(approx. $660.00) They then said an animal had chewed my O2 sensor wire harness and that it needed to be replaced it would cost $1200.00 but insurance should cover it.
I said no thank you. Not right now as the Holidays are a high expense time of year. Perhaps in the future. Having not heard since Wednesday January 3, I Called again on Saturday January 5, 2013 they said my car would be ready on Monday January 7. On Monday January 7, 2013, (5 days after the initial conversation) I called 3 times wondering when my car was to be ready.
Finally at 4:30 I called, and Ian said that the control arm sub- frame was damaged, and it was $1200.00 to fix it. It seemed strange that they had found this and not told me until I called considering the magnitude of the expense. Also, it seemed strange that the sub-frame was damaged when I had not even hit the curb hard enough to pop my tire and barely bent the tire rim.
Over the next day my Dad and I called 3 other automotive companies and based on the minor accident they all thought that needing a new sub control frame was very strange. I started to feel like Ian wanted to get $1200 out of me one way or another and would keep inventing problems until I paid. On Wednesday January 9, 2013 I then called your dealership as I was going to have it towed to another shop.
The lady, Ian, replied you cannot take the car. We have fixed it and you owe us money and hung up the phone on me! I had not even raised my voice to her and I was shocked at her response.
Thursday January 10, 2013 we had the car towed to an alternative mechanic. I was forced to pay the $675.73 to take the car away, although the car is not drivable. I had it towed to another shop.
The next mechanic who took a look at it, also, took pictures. It turns out Capital Kia had taken out the bolts to the control-arm that attach to the sub- frame and not replaced them. This mechanic insisted that the sub frame was fine and as I mentioned earlier had pictures to prove it. I then had to pay this new another $300.00 to properly attach the control arm and get a wheel alignment. The car was now drivable.
The other mechanic who looked at it can say the sub-frame was actually fine, and the O2 Sensor harness is also fine. No holes at all!
I have to say, your Service Writer lied to me. My car did not have a damaged sub-frame and my carâs sensor harness was fine as well. Capital Kia seemed to want to get another $1200.00 from me. Capital Kia not only had my car for 10 days (leaving me with no alternative form of transportation) but they lied to me. Is it fraudulent to tell people they need work done when they donât!
This is not my first bad experience with Capital Kia. Last time I had my car in, the mechanic left a big grease smudge mark on the seat and his lunch trash (Chinese food containers) on my floor! Needless to say, I am more than disappointed. I feel cheated.
I am requesting the $675.73 refund as Capital Kia did not do the initial work to a satisfactory level and repeatedly lied to me about other work needed. I feel this is more than fair as I also incurred additional expense to have a different mechanic do the job right and I went 10 days without transportation.
This is not the image that Capital Kia shows on TV and I can imagine you would like to do something to create a better impression. I would be happy to talk with you personally about this if you would like. Please consider doing the right thing here to save a customer.
A few months ago, my car died while driving. When I called Kia, they asked if I was out of gas, and I said, the light is on but I know it's not out of gas. After a few back and forth phone calls and trying to get it started it started briefly and then died again. Long story short, I towed it to Kia. They said it was a sensor and the fuel pump just happened to go at the same time. So they had to fix both. Now, after talking to many people, they said that they seriously doubt that "both" would go at the "same" time. I walked away questioning if your company was taking advantage of me.
Fast forward-- I just brought my car in for service for an oil change. I knew my brake light has been flickering on and off at a downhill or fast stop. I suspected that my brake fluid was low. When I brought my car for service, I specifically asked them if they would be checking the fluids. The service person said "yes". While there for service I came around the corner to hear the mechanic commenting about my filter and stating that's he's waiting "for Mike to go try and sell me a new one".
Well, I drive away and of course the light started to flicker on downhill stops or quick stops. Checked the fluid and it was down at the minimum level. An inch between max to minimum. Which shows me they did NOT check the fluids as they said they were going to. Perhaps they shouldn't be concerned about "selling" me a 30 dollar filter and actually do their job as they are supposed to. Which completely makes me question the prior service about the fuel pump and sensor going "at the same time". I'm VERY disappointed in your company and will be looking for a new place to service my vehicle. And, I will make it very clear to everyone I know what has taken place. People take their vehicles to mechanics because we can fix them ourself. We are left to trust you. Your company"Wagner" has completely broken that.
It seems everytime I bring my car to Brown Daub Kia Service, they treat me like I don't know what I'm talking about. When I bought the car it had low profile tires, the steering wheel shook everytime I was on the highway and every three days one or more tires would lose air and the pressure indicator light would come on. I took the car back, they said the rim might be bent. They didn't fix it. I took it again, they said, low profile tires can look low...
I fianally bought new tires and rims after one of my tires went completely flat. I took them to BD Kia to have them put on. I asked, would I need an alignment?... they said no. I got my car back and it severely pulls to the right. I called them and they said changing tires has nothing to do with an alignment, but the tires could have worn and caused the alignment to be off. Knowing this...why wouldn't they have someone test drive the car to check? Now they want to charge me $80 to do an alignment and I will have to be without my car another day!
My wife and I have owned our Kia Sedona for almost 4 years with numerous problems since purchased, First all the electrical went out on my wife while she was driving with our two young children. We brought in to dealership and they did repair problem with no cost. Then my wife and children were driving on the road and side door opened on its own brought back to dealership and they said nothing was wrong lubed door and said should be fine. We moved to another state and while my wife and kids were on the highway the door opened again. Went to dealership and was told that the was a serivce call on the latches for the doors which we were never informed of because I was told that its not a recall just a service call. Now last time I checked latches are pretty inportant when it comes to saftey. Well latches were changed and just recently Noverber 2012 the door opened again while my wife and kids were driving on the highway a year after they changed the latches. Now they tell me that my warrenty has run out and I need to pay to have fixed $700 now to me warrenty or not this is a manufacture problem which has been documented with all our trips to the dealership. Everyone from the dealership to Kia Corp Customer Service says oh well to bad that happened. Well maybe someone will care when my lawyer is contacted about the saftey of my children falling out of a car. i can take this a far a Kia would like but its not the money its the saftey of my family and Kia does not seem to care all they want is for me to pay for something that has nothing to due with wear and tear because the issue was supposably fixed last October by the dealership. Now Kia wants me to pay $700 for a latch that the mechanic said was not working properly. Trust me I nor anyone I come in contact with will ever consider Kia as an automobile to own.
I've have had my 2009 Kia Rio5 for over 2 years and have less than 7,000 miles meaning that I dont drive it a lot. Well recently my brakes began to make this loud squealing noise whenever I used them. I knew that I had not used the car enough to have worn out my brake pads so I took it to a Kia dealership. I was told that it was not the brake pads but that the rotors had developed a "glaze" and the necessary repairs had been made. Less than a month later the noise started again and so I took the car back to the dealership again.
This time I was told that some dirt had entered the rotors. This time the dirt was supposedly cleaned out and a lubricant added. Once again the noise came back. This time I took the car to a mechanic who told me that the Kia just has bad brakes and that it would keep happening. I ended up having the mechanic just replace my brakes entirely. This is my first and last Kia ever.
Then the seat belt on my daughters 2004 Kia Sedona broke recently when my 8 year old grandson tryed to hook it.Not the belt itself ,but the latch that is mounted to the floor. I noticed that it is made from a steel cable.(the cable was broken in half) I asked the dealership if it would be considered a safety recall issue(even though it is out of warranty)they told me no and that the new seat belts were now made out of nylon and I could replace it for around $80.00.
That would mean I would have to replace all of them at my expense.I feel that this is definitely a safety issue and should be taken care of by KIA. Has there been a recall I'm not aware of ? If< God forbid, there was an accident and the cable on these belts can break that easily,then I'm afraid of what the outcome might be. Please contact me as to what can be done about this.
i went to two kia dealerships in nj last week and i wanted a price on a new kia sportage. i wanted to get a price for my 2008 trade in kia sportage. for what ever reason the salesman and managers at both dealerships would not give me a straight answer or any number for my trade in either verbally or in writing. i was wonderiing if this is something that is done because it is hard to make a decision when you dont have a trade in number. please let me know what the situation is regarding a trade in. thank you, anne fiore
I recently purchased a used 2010 Kia Soul with 45000 mile on it. Not even a hour after I left the dealership, I discovered the there was a roaring sound. We took it back to let them know, upon which time they saw the rim was bent. Immediately they said that must be it. The fix the rim and I left. The roaring continued and now the wheel shook when I put on the breaks. I called the service center to let them know the roaring was still a issue. I got appointment, I was told it was the barrings (something I already told them before I left) but it wasn't a safety issue or scam so they were not replaced but if I wanted to spend the money to replace them it was fine.
My heart dropped to the ground. I am a single women. This is my first car since I filed for bankruptcy in 2009. I put $2000.00 to have to find another $500.00 to fix a pre-existing condition. DO NOT patronize Hatfield Kia in Columbus Ohio. The bearing on my Kia Soul are a perfect example of why not to buy this piece of junk! It's a scam 100% all the way. Fix this or don't sell crap Kia!
I have a 2007 sorento with 60,000 miles the drive train has a warranity of 100,000 miles. It has a whinning sound coming from the drive train so I took it to the dealership to get it check out and get the problem solved. The service manager Danny French informed me I would have to pay them to find the problem, of course I refused. So they would not even check my vehicle and if it was something that was not covered by the warranity I would have paid for it but they would not even look at it to determine this without pay. They have lost a good customer and I will speak aganist them in all my fuctions here it Vero.
We leased a kia teeuride 2021 . the engine blew . no one in kia is helping us. The contract states we can take the vehicle to a third party for maintenance. they claim the cap for oil was not placed back . The vehicle was serviced two months prior to the engine blowing. the vehicle never indicated check engine or low oil. the vehicle engine just slowed down and once stopped the engine gave out. once stopped it blew all oil out and there a picture of all the oil spilled out. impossible for the car not to have any oil when engine blew. considering the vehicle is bran new how is it that it gave no indications of service or engine problems. it is a lease. we called our insurance and since we had no accident or fire they wont cover. the certified maintaince third party also indicated that if they failed to place a cap the oil would have been expelled two months prior.. we are frustrated and Kia has no answers
Recall vehicle!! With Extended Warranty, was not sent notice or given phone call. Car sitting at dealership for over 2 months due to Engine faulty, I have 7 days for approval from consumer or I'm out of a car. I'm a single mom and the position they put me in without a vehicle for 2 months has been depressing and disappointing.
I purchased a Kia Care Choice Maintenance Plan administered by Fidelity Warranty Services when I purchased my 2021 Telluride in October 2020. I used a oil change coupon for my 1st oil change at Lupient Kia in Brooklyn Park, MN in March 2021 with no problems. The service was performed at no charge to me. Yesterday, 10-MAY-2021, I took my Telluride in to Lupient Kia again for my second oil change service. They refused to honor the coupon this time and I was treated very rudely. I spoke with Fidelity Warranty Services today about this incident and they verified that my plan is valid and that there is no reason why they shouldn't have accepted the coupon.
The dealership has had my car for two weeks and I can’t get a single person to call me. I’ve left message after message for the service manager and the service advisor.
My pay this is the worst company to work for
2016 Optima FE burning oil at the rate of a quart every 1000 miles. The car had about 32,000 miles when it started. The oil light flickered a couple of times on acceleration. It was still almost 1000 miles to go before the next oil change was due. It was 3 QUARTS LOW. It does NOT LEAK. It is burning the oil.
They want me to bring it in for an oil change. Hahahahaha hahahahaha. And, they’re SERIOUS. My mechanic is capable of changing oil. AND measuring the correct amount.
KIA BLOWS. Especially Premier KIA in Kenner, Louisiana. One of the key fobs wasn’t working so I brought it by the dealership. I was told it was NOT Kia’s problem. The car was only 8 months old.
I can’t continue, because I’m going to become beyond vulgar. ALSO, paint is already showing RUST. Just BEWARE!!!! KIA BLOWS.
I don’t know a lot about cars but I do know bullshit when I hear it.
I have been going to KIA dealership in Crystal River Florida for years, they were always great, then they were bought out by Jenkins KIA of Ocala, Florida. Now I can’t even get service there and was told they are booked up for 3 weeks and to visit their other dealership in Ocala.
I lost my AC in my Sorento due to a high AC line leak which needed to be repaired.
They did not have the part in stock.
As you can imagine, a laundry list of "needed" fixes were found. They recommended I get all these flushes that were already performed on my car and my service record should have shown this to these so called “service advisers”.
People think of the service advisor (also called a service writer) as a mechanic but basically, they are salesmen. They're even paid on commission. That means that the more work they convince you that your car needs, the more money that puts in their pockets.
I became a target for the service department to "upsell" as much additional work as possible.
The service advisor kept coming out saying things like “I respect Veterans” and "I'm on Your Side"
Introduction to the service manager is a gimmick to get you feeling special.
I have bought 4 new Kia vehicles in my life.
I actually love their cars.
KIA dealership in Ocala Florida put such a bad taste in my mouth that I will not fix my AC issue in my Sorento and will sell it.
I will never buy another KIA in my life.
I am from Tinsukia Assam ..I was booking Kia Sonnet on 22-12-2020 .. First we were told that the car will be available in the February last.. Uske baad bola gaya ki march first week me milega .... or ab bol raha hai ki April 22 ko milega ... jabki mene un ko 50000 / - advance booking diya hai ... KIA SONET co. Was kidding for me .... Please solve the problem
I never had to deal with a bunch of i don't knower's, this is absolutely ridiculous we need a letter been asking 2 weeks everyday and everyday we get smoke up our butts. We heard we faxed it 3 times ,not here we faxed it to motor vehicle no you didn't , we mailed to your house nope .why can't you just do your job send me my papers..
Worst experience with the dealer n executive delaing here in indore..very unprofessional
My complaint is with KIA finance. I have financed twice through their finance department because no one could match their percentage rate. I never missed a payment and was early more often than not. The problem has come with paying off my loan early. I paid a six year loan off in less than 2 years and now I cannot get my Title from them. I have called multiple times and have got the same story, we will send a request for the title department to send it to me. I cannot speak to anyone in the Title department, it is not allowed. I live in Alaska, and the way I understand it, the State requirement is that within ten days of payoff the tile should be sent to me. I have searched the internet for assistance and found this web site.
Very rude wouldn’t even run my credit told me i couldn’t afford payments like he knew what I had in my bank account I very very well could I am a black man the only customer in the building I see why very very very positive this was discrimination I’m very upset.
The salesman was fantastic , but the service dept was horrible. My daughter bought a kia soul and 4 days later a deer hit her car and the door handle on the passenger broke off , and she had a dent in the rear passenger side door. I called the dealership and explained the problem and told them I thought it was a small dent. I was told my daughter was told she needed to order the door handle first. We brought her car in on Saturday because that is the only day that she is free. First the person at the service desk came and looked at the damage for less than thirty seconds and said they couldn't fix it. but what really got my daughter mad is that the person kept putting his finger in the space for the handle and trying to pull off the rubber that was there. We returned the door handle and got our money back. I have never heard of a dealership that doesn't do repairs on their cars. also the finance person led her to believe the factory warranty covered routine maintenance for 25,000 miles. we scheduled her first maintenance at Coastal Kia in Wilmington NC and was told she would have to pay for the maintenance the first maintenance is only covered if you the car to the dealership where it was purchased. My daughter would rather pay than go to Jacksonsville Kia again. we will never go there again. but ending on a good note the salesman was excellent, I don't remember his name.
I went to the Kia service department on July 17, 2019 at 10:15am to get a new tire. I had speaking to Debbie on the phone and she said she had the tire I needed in stock, I knew it would be no problem. I got there and not even a 1/2hour in Debbie came in and got me and brought me back to look at my car. She showed me the treads on my tires and showed me the wear on them and informed me I would need 4 new tires now instead of 1. Now I pay extra for the oil changes for life, and part of their oil change inspection is to check my tires tread and inform me that my tread is wearing low. If they had done that, I could have planned and prepared to get my tires done. Not get ambushed. Also part of their inspection is to periodically rotate and balance my tires also looking at them to check for wear and tear. None of this is ever done. Why have a inspection checkpoint system if you are not going to do it?? Every time I get my oil changed they say my car looks great, and I am on my way. Then they want to quote me almost 500.00 for 4 tires. That is ridiculous!!!
I had to turn into someone I hate to get them down on the tires. I shouldn’t have to get mean in order for them to do their jobs. That is not my personality. Now i worry they will do something wrong to make me have an accident. I hope not. It is now 12:10 pm, and I know they have other customers but I have waited long enough. I have a very bored daughter with me. They have not stocked the customer service lounge, so there are no snacks, and no fresh popcorn, and there are flies buzzing around. This is disgusting. Something has to change. New management, or some people who give a damn. Thank you.
I have a 2018 Optima have not had a year leather inside they replaced the seat cover and when I had that done found crack in top of seat drivers side three places ...they took pictures he called and told me they will not repair this. this is the same seat drivers side. said it was normal !!! ARE YOU KIDDING ME......NOT NORMAL...MAYBE 10-15 YEARS DOWN THE ROAD......WHEN THEY JUST FIXED THE SEAT AND FIND TOP OF SEAT THE SAME WAY I THINK THERE WAS SOMETHING WRONG WITH MATERIAL THEY USED WHEN THE CAR WAS BEING BUILT..... I WOULD LIKE VERY MUCH TO HAVE MY SEAT REPAIRED. WHAT DO I DO NEXT???? CALLING HEADQUARTERS... BOTTOM WAS REPAIRED NOW TOP NEEDS IT SAD.... IMAGE IS AT ALLIANCE STORE
I sent you a complaint. About strut spring problem on this car . You never replied to me. . 2018734579 .
Discolorations of rims drivers side Midwest KIA of Wichita Ks took pictures of rims in December 2018 took car in March 2019 to have A Pillar replaced drivers side after 5 months also told again about rims, took car in May 2019 for recall was told they would see me in two weeks for rim replacement. It is July 13 still no response!!! Called your corporate people twice and emailed once to avail. So filed a complaint with BBB in hopes of getting something done. Shouldn't take six months to order new rims. Midwest KIA is the most incompetent and negligent customer service I have ever dealt with. Like my KIA Soul, but not happy with Midwest KIA dealership! They don't hesitate to call or email wanting me to trade my car in, but can't take of minor issues I have with my 2015 KIA Soul. Midwest KIA has lost my business will only go there with KIA related problems , no oil changes or anything else....
Took 2012 KiA Soul in for recall work on recall SC176. NHTSA recall # is 19V120. My daughters car, whom I am making payments on, started acting up on 7/6/19 so she took it to Autozone to get codes read from the check engine light that was lit indicating something was wrong. Her grandpa always told her to do that since it was FREE. It showed piston misfires and possible catalyic converter and oxygen sensor issues. After checking her VIN online, I found that this recall was serious and could cause the car to catch on fire or lock up and cause an accident. IT WAS NOT SAFE TO DRIVE! I purchased the extended warranty on the car and found out that it expired after 100,000 miles which was ridiculous cause the warranty on the new car was that much. SO, WHAT KIND OF EXTENDED WARRANTY WAS THIS?? NOTHING....USELESS! I took it to dealership and they have had it since 7/8/19 and have done nothing. Got KIA Corporate involved and they assigned a case number and worker to it but still nothing is getting done. After checking online, I'm finding a LOT of complaints on KIA and how they fail to honor recalls and warranty work. Always giving customers the runaround. Yes, I was denied yesterday on this recall cause the codes they want don't pop up for them and they cannot work on it until they do so they are refusing to fix it even though it has all the systems the recall talks about. Guess my daughter will have to have an accident or die in a car fire to realize this recall should have been FIXED!! I FILED A COMPLAINT ON THE BETTER BUSINESS BUREAU TOO AND WILL ANYWHERE ELSE TO WARN PEOPLE NOT TO BUY A KIA OF ANY KIND!!!!
KIA Motors Corporation / lack of parts for kia stinger 3.3gts
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hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy 00353858482110
With 65.000 miles. The front spring struts. Broke . I was lucky didn't get into an accident . I never heard in my life that such a strut spring snaps and brakes .with very low mileage . The mechanic shop told me. It was very dangerous. To drive this vehicle . It cost me lot of money . And Kia corporate don't want to deal with it . It's a big mfg defect. .
My name Harry Abajian .. I have a choking surprise complaint about tha Kia which I dont believe that will happen to any car even . The front springs snapped out of the struts . The front car start making noise and shaking during applying. The brakes and the steering was really shaking . I. Thought it was bad pads or rotors . Until I sent it to a mechanic in Flanders new jersey to look at it . After they put on the lift and cheked it that the spring was snapped out of the struts and was surprised and was choked because I never heard such a thing could happen . And. The slider pin brake caliper is stuck doesn't move . With a car 65.000 low miles . Is there any defect on the front struts. Because I never heard such a spring snaps out in my life ,...with the calipers stuck don't move . Please can you help me out with this . My number 2018734479 . And the in the repair shops. Will cost lot of money . I. Appreciate getting back to me . Thank you The car was safe to drive. . I left it in the shop until its fixed . The name of the shop is. Mavis in Flanders new jersey .
I want to be clear, I am a Kia, owner and customer that uses his vehicle for his personal business and up to this event had every intention to upgrade my Kia this year. For purpose of a new van to expand my businesses as well a nice mobile office. I had the Sedona in mind. I will never purchase anything from Kia again. I will upgrade my vehicle not with a Kia.
My two buisiness are a courier service and home inspectior. I was contracted my a local courier service, one of my stops was Bloomington Kia, I had a delivery of a bumber. The parts guy that meet me in the delivery area was Tim, I told him I have a delivery for him and need a singnature. I asked me where did it come from. I mentioned the name, but could not remember the exact name. I had 3 other deliverys in my Kia, and could not remember the exact name that it came from I was close, but told him IM looking it up right now. He started shouting at me, and I quoate. "Its your job to know where it comes from" I said IM looking it up right now. He continue to shout at me, belittle me. Lecture me how my job is to be done. I said "You dont need to lecture me, I know what my jobs is." He then shouted at me to get out! Get! Get! and the same time using his hands in a shoeing away motion. I left, as he was shouting at me.
I then really want to order a luggage rack for my Kia Sportage, I was happy to see I had a delivery in Bloomington Kia, so I could order a part for my car. How every, this simple request was obstructed by Tim, when I when to the parts counter there was a young lady at the computer. I asked If I could get something ordered, she said I don't work up front here I will get you someone. Well, she grabs Tim to help me. He immediately tells me to "GET!" Get Out! I turned and walked out, and told him I wouldn't order any thing from him anyway.
I then, call my contractor and immediately told him what happened. With out me telling him the guys name, mainly because I didn't know, he says it sounds like Tim. He said he could keep me away from there. I thank him and said yes please.
Fast forward to Friday night 6/28/19 Kia needs a delivery to a auto shop. I get the call, so I go pick up the part. Hoping I would not have to run into the same guy Tim, there have been a couple young ladys there they are friendly and kind. No problems with them, I was hoping one of them would be there. But, no such luck. It was Tim, what happened next was some of the most egregious behaviour, stunning adhorrent. He opens the back door and starts laughing at my face. Walks right up to me and loudly starts laughing in my face. Then he starts shouting for Chan, his manager. Not much of a manager, but he Tim is continuing to shout "Chad come quick, its the guy I told you about"" He continues to shout this to Chad. I tried to defuse the situation, I said, IM not here for troublle, I just want to pick up the part and get going. I dont want any trouble. But he did not hear me over his own shouting for Chad to come quick to see the guy he was talking about. He walks back in to back door to meet Chad and he immedialtely starts to make wrong statements and comments about me. I said that wasnt true. I did told you I did not want any trouble, then I started to tell Chad what he did to me the first time I was there (Tim) . Chad jus said, its your word against his. Completely complacent and walk me out.
I left completely astonished to what just happened to me, I went to the counter where I asked for Chad again. I told him I will be making a complaint with his manager.
I turned and walked up to the front. I asked a receptionist to see a manager, I tolder her what just happened and she said I should see the sevice manage. I left to see him, but he had left for the day. I told to other service guys what just happeded, they suggested to speek with the Dave, the location manager. They graciously took my name and number.
Dave calls me the next day, and here is his apinion, and I quote. "Well, you where on my dollar" I said to him, So that gives you the right to treat me how every you want too! He immediatley back track that statement. But lets be clear, that is his sentatment. Im on his dollar he treat me or anyone else however he wants. if they are "on his dollar"
I will never purchase another item from Kia, I will not build my businesses using Kia products. I am so dicussed with this complany attitude towards a workiing class person, how they can treat you how they please. If your on there dollar.
Kia lost a customer and gained an enemy!
I take my 2012 Kia Soul to Montrose Kia in Sheffield, Ohio because of a recall on the catalytic converter. I tell them that the car is doing all the things that it says it would do if the converter was bad and that the engine light came on. First she says do you have your keys and do you want to have the diagnostic check done which would be a 118.00 charge. I say no, I figured the recall was the reason why the light came on and that Auto Zone does it for free. She takes keys and leaves. An hour and half later the keys are still on her desk and I say we will be leaving... my husband goes to ask about car not knowing i told her we were leaving....he asks how long on car?....she says I thought you were leaving. another 2 and a half hours later car is done she says go to checkout for keys....no explaining about car other then the printout which just says it was updated and I need an oil change and to replace a parking light....we leave only for the car to act up again and the engine light comes on again. I don't want to take it to them so what do I do. While you are driving it hesitates then the rpm gauge just stops working. Sometimes the car stalls sometimes not. The engine light comes on. It doesn't say they changed the converter or if they back checked for any damage to the engine. Why have a recall if they don't check everything. What am I suppose to do?
Air Bag light is on, brought it into shop & was told $2,000 to fix the air bags. I was told that they will not work until fixed, just went out.
I bought a Kia 2019 Sportage in April 2019, the sales representative asked about how much money did I have to put down. My reply was nothing, because the advertisement stated no money down, After selecting a vehicle the paper work process began. The salesperson Rolland Owusu-Ansah then stated to me that he and the Sales manager Sang Dang discovered that I would receive 3500 back due to the trade in of my current vehicle a Kia Sportage 2017 which I purchased in 2016. I of course was very excited, Rolland stated to me that the check would come to me in about 45 days and I would turn the check would be used for the down payment in the amount of 3500 dollars. Rolland and the manager also stated that I would need to write a check for the 3500 to be deposited by Kia win 45 days. As the 45 days approached I became a little concerned so I began calling Rolland to inquire about the refund I should be expecting, Rolland stated he spoke to Kia finance and just be patient the check is coming. I stated to Rolland that if the check was presented that it would cause fees to my account. Rolland stated that it's only the overdraft fees. Well to date I have received three overdrafts totaling 115.50. Well the only check I received was for 436.81 for my gap insurance refund. I immediately called Rolland to inquire about this check because I was informed that a check for 3500 would be arriving soon. Rolland stated that no that was not the check and I should be expecting the check for the 3500 dollars. I held onto the check for several weeks after I received it inquiring with Kia finance about the check I had received also about the check I was anticipating receiving. The Kia representative stated that the check I received was The Gap insurance and it was for my use however I decided to use it. The more I inquired with Rolland the more he became evasive and not returning the calls he stated that he would to contact me to Mike in finance. On yesterday I spoke with a Lisa from finance that stated to me that I have a 3500 check that was presented for payment, and of course I didn't have the money to cover it assuming that there was a 3500 check on it's way to me to cover this. I was informed on yesterday that a refund was transferred inhouse to Kia for a little over two thousand. The check that I received for the Gap insurance should have been used for that balance after the 2,000 odd dollars was applied to the account which would have left a balance of $870 as opposed to a balance now being odd of 1,315.00. This is my third care with Kia and I really feel that I was totally misled to believe that things were going to work out smooth, the problem was the check was to never come to me as I was informed Kia received monies almost immediately and I was not informed. Even after inquired with the dealership I was still given the run around. This will be my last transaction with Kia Motors, I have referred several people to Kia who bought cars but I'm done with all that. No one has stated that I will be reimbursed for the overdrafts. I would have never written a 3500 dollar check on my account without the funds already being there, but I was convinced by the dealership in Timonium that this was a sure deal. At this point I am very hurt and disillusioned with Kia motors and their subsidiaries; because I thought I was a valued customer. Customer service ranks first with me, and when that falls short I refuse to spend my money any where were people are not honest and forthcoming where I am concerned, if I had been informed in the being that some monies had already been applied and that amount there may have been a more favorable outcome for me. I feel like Nationwide Kia in Timonium received what they needed from me to make money and that was their only and main concern NOT ME1 Sincerely an extremely dissatisfied customer!!
I have been a customer with Kia for over 12 years. This will be my 4th Kia I have purchased and do not get me wrong I love all my Kias,
Recently I went in to have my Sorento's sunroof looked at we were there for 2 1/2 hours and told they would have to order parts. They did called an let me know my parts were in I dropped off the car the night before by 4:30 p.m. someone from Kia in Florence made sure that my car was delivered to my work upon completion, great well that's what I thought. Two days later when I finally had a chance to look over my car (fyi I work two jobs back to back and the second job I do not get home til after dark) I noticed grease stains on my liner where they worked on my sunroof and grease all on the door jam (unsure if this is what you call it) immediately I took pictures and sent to Angela Feldkamp at Kia via email. No phone call was received from her she only responded via email. However she did apologized and said she would make it right in the email, she also stated that she would forward the email over to Tony Darpel their service manager. Well, it took til Wednesday when my husband took my son's car over to Kia for an appointment he had to find out that Angela said someone will pick the car up to have it detailed. The following week she had someone from Kia Florence come to my work to pick it up to have it Detailed and returned to me the same day by the time I got off work at 1 p.m. Well this did happen but the Detailed vehicle not so much. Upon them returning my car I looked it over with them. I pointed out the grease stains still on the interior roof of my car and on the door jams of the the doors. I was told that Angela was at lunch, I informed the gentleman that dropped it off to have her call me. My car was picked up at 8:00 a.m. and dropped back off by 11:39 a.m., when I got off work at 1 p.m. no phone call from Angela. I drove to Burlington to Jake Sweeney Kia and spoke to Angela. I asked her to look at my vehicle she saw that they did not clean up their grease that was in my car and for that matter if they had someone detail it they got robbed. The car was not even vacuumed, nor were the grease stains removed. Angela did tell me she would get me a loaner and have my car detailed again. Hmm twice in one day now why would that need to happen if it was completed the first time the right way. I seems to me that Angela may have good intentions but she obviously is not following thru. I am unsure as to why they would of let that vehicle leave their lot without inspecting it. I am extremely unsatisfied and tired of being inconvenienced for something they have had two chances to get right and can't.
I have not heard from the service manager at all. This car was not a cheap car, and the disrespect that their technicians showed to my vehicle is uncalled for. How would they like it if I got into their vehicle that they paid 40K for and put grease all over the roof and the door jams.
Pretty sure someone that works hard like i do would not appreciate it.
I have phots but i cannot seem to upload them as to I only have them as a pdf.
Submitted information in March to get reimbursed for my motor that was a recalled. I was to be paid back 2 car payments which I made when my Kia was being repaired. Everyone says something different and keep getting a run around. Check was approved and expedited 3 weeks ago(so they say) yet still nobody has a clue or correct information. WORST customer service EVER. When asked to have a supervisor contact you, they dont..you'll have to call back and demand to speak to someone. NOT IMPRESSED and would like answers NOW!!!! Kia consumer affairs is useless.
I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.
When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!
It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!
The whale tail cover which protects the radio components on the roof fell off. I purchased a replacement whale tail online for $10.00 and went to the Kia dealership where I purchased the car to attach the purchased item. I was told that it is not a warranty item and the cost would be $450 to repair. I can't believe that any component which should have been permanently attached falls off and I as the consumer is forced to pay to replace it. I went to a local body shop and he replaced the one I had bought for free so the bottom line is how dare Kia charge $450 for an item that cost $10 to replace. I am a senior citizen on a fixed income with a husband who is wheelchair bound. That withstanding my next purchase of a car will certainly not be a Kia.
I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.
I wouldn't even give this company one star. I bought a car from kia on the blvd with in a year my engine went and I need a replacement. I took over 3 weeks for them to tell me what was wrong and its now been three months and I still have not received my car back. EVery time I call they tell me they need to do something else and it will be another couple days. Mean time I have been paying for a rental car and car payments out of pocket they said they would reimbursed the rental car for the first 6 weeks and then when done reimbursed for the rest well I have been waiting a month for a check and when I email the head of Kia i get no responses. Mind oyu I have a full time job and kids who do after school sports and I am the one doing the pick p drop off and there answer when I told them I ant keep affording a rental car was take it back and find another way to do what i need to. I have never been so jerked around by a company. I would never recommend KIA EVER ! I REGRET CONTINUING BUSINESS. WITH THEM!!
My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.
How do I go about making a complaint about All-Star Kia in San Bernardino California. As of right now I’ve just written a poor service review on YELP.
I can be reached at 951-212-1132
Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.
they took $1040.58 for bank 2 catilac convert after diagnosis said it was driverab ne no good or better some one tuned down the ildel screw
The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.
Bout a 2015 Escalade, was told the gps would be calibrated, Several Lies later I had to go pick it up 6 days later from a Cadillac dealer and it wasn’t touched. We to talk to GM and was told “We can go get it for you” Was very unhelpful and the absolute worst car buying experience you could ever imagine. And the very clean vehicle came back with grease all over the carpet...PATHETIC excuse for Service and help.
They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do
I purchased a 2014 Kia Sorento in 2013, brand new from Outten Kia in Hamburg, PA. I only have this car for 6 years and the paint I coming off in multiple areas of the car especially around the window, hood and roof area. in NO way should this be happening on a car that is only 6 years old. I also had to have the radiator replaced because the seam was coming apart and leaking. I loved this car when I purchased it, but I will not be buying another Kia unless this paint issues is taken care of at NO cost to me. if this is how you sell your product to the consumer then you need to change your practice. this is a terrible paint job by all means. I am expecting to hear from you with a reply.
I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.
Laurie Erwin (Laureen A. Nappa Erwin)
My wife's Optima was towed to the dealership Feb 8th 2019 in Anchorage AK shortly after a recall check, apparently the engine failed (still under warranty). My recent research show's that you are having a problem with some of your engines. Here is my problem with KIA and your Anchorage dealer: Car towed to dealership 02/08/19h, we received a call from dealer, Cody, 02/13/19 stating the engine failed and would need to be replaced, this would about a month and my wife is given a loaner vehicle. (Ok not to bad so far) A month goes by with no contact, wife calls dealership on 03/11/19 to find out about car, was told by a Jake that Cody no loger works here he is trying to figure it out? (don't know or care about your internal strife). Jake now tells my wife that the new engine for her car will not be in until 03/25/19. No contact again from dealer, we call to inquire about the car on 04/15/19 only to hear that KIA is having a problem praducing engines and that it will be another month. OK this is unacceptable, I called the dealer ship and asked to speak to the service department manager, Moises Gonzalas, told him I am not happy and I will be in to speak with him in person. (We live an hours drive from the KIA dealership) I told Mr. Gonzalas that I am not a happy customer for several reasons, mainly that my wife was given a base model car to drive, ok for a couple of weeks not months and now your telling us will be more months. My wife is driving your top of the line Turbo Optima and you should have made sure she has nicer car to drive. We were told that KIA does not allow for or have nicer loaner vehicles and there is nothing he could do. I told MR Gonzalas that this was unacceptable and that I would be filling a complaint. I than questioned him as to why no one has offered to make us a deal on a new car?, he shrugged and asked if that was option for us, told him after or better yet before 4 months goes by of course its an option, something KIA should have as a standard policy in place for warranty work taking longer than 4 weeks. It should also be standard policy to place a customer in a equivalent trim packaged vehicle for warranty work taking longer than 4 weeks. I mean good grief how do you stay in business when these simple and real expectations of a customer are not being met and the information from your dealer is unreliable, and no updates coming from the dealership period, even after requesting those updates! I will also be contacting Litha with the same complaint. Further more they did not even have an optioned out KIA on their lot for consideration.
before my mom passed away she took the car in and told them that her alarm has stopped working
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Give it 1/5a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news
before my mom passed away she took the car in and told them that her alarm has stopped working they told her she would have to get a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news
I bought a KIA 2014 Optima Turbo AND JAS 94.000 miles and had the transmission need be changed in total the warranty of 100 k will cover total repairs need this car need advise and where can the car be towed for repaors.
I have been going to this Kia DealeSHIP FOR YRS. tOOK CAR IN FOR OIL CHANGE AND BRAKES.nOTHINGTHING WAS WRONG WITH my cAR UNTIL I TOOK IT THERE FOR OIL CHANGE,aFTER THE SERVICE I NOTICED SPOTS ON MY DRIVEWAY MADE ANOTHER APPT. AND BEFORE I TOOK IT IN MY HUSBAND LOOKED UNDER THE HOOD AND THE DIPSTICK WAS STICKING UP AND OIL WAS ALL OVER THE MOTOR.WENT TO KIA SERVICE MANGER SAID THAT IT WAS SO UNACCEPTABLE WORK,SO THEY CLEANED IT AND TOLD ME TO BRING IT BACK TO CHECK FOR OIL LEAKS.BUT MIND YOU NOTHING WAS WRONG UNTIL AFTER MY OIL CHANGE.THEN THEY TOLD ME CRAP THAT DIDNT MAKE SENSE.THEY WANTED 540 DOLLARS TO FIX MY CAR THAT THEY SCREWED UP.TOOK IT SOME WHERE ELESE AND I WAS TOLD I DIDNT NEED A GASKET AT ALL MY CAR IS NOT LEAKING OIL.I WILL NEVER GO THERE AGAIN
This dealership did a bait and switch with the price and sold me a dirty $ 26,000 car that nearly ran out of gas as soon as I got in it.
I found a used car that I was interested in online and contacted the dealer. They told me that they would have the car ready for me to look at and test drive when I arrived, which was nearly 1.5 hrs later. I arrived around 3:30pm. The car was washed on the outside, but the inside was noticeably dirty, as if someone had smoked in the car or if someone drove it on a regular basis. I test drove the car and decided to purchase it because I knew the price was a good price. The salesman was surprised that I did not need convincing. When he started to play the price game with me, he started at $ 26,000. THe online quote I had listed that car at $ 21,995. That's why I called them and drove 100 miles out of my way to go see that car. I showed him the online price and told him that is what I intended to pay. He said that online retailer must have gotten the price wrong and "Didn't you read the fine print on the CARFAX site?" It was what brought me to this dealership which was not near anything remotely on my way. I did not wish to trade in the car that I owned. I only wanted to purchase the car I test-drove for the price I saw online. The salesman said that he is the one that gives the info to all of the online companies and if they make an error, it's not the fault of the dealership. I told them it was a bait and switch, but they flatly denied that the price discrepancy was their doing. They refused to negotiate until I acquiesced to trade in the car that I owned. We negotiated and after wearing me down, I eventually bought the car. They never came down on the price of the car, the only negotiated how much they would offer me for my trade-in (which, as I mentioned, I was planning to keep).
When I said I would purchase the vehicle, the salesman told me that he was having the car detailed for me.
By the time we were done with everything it was nearly 6:30, but I had to wait because I was told the car was 'still being detailed'. Close to 7pm (closing time for the dealership), they brought my new purchase around and although it was getting dark, it didn't look like anyone had done anything to it since before I drove it. The next day in the light I realized I was right, it was still dirty inside!
I was tired, they were closing and I needed to get on my way. I didn't know the area and the saleseman told me which way to go. I thanked him for the directions and was on my way.
I was in a car that was completely new to me, driving in an area that I did not know at all. I realized that there were very few exits and the ones that I saw had no services. This didn't sink in until the little light for the empty tank came on the dash! I got a quick alert that I had just 40 miles left that tank of gas. I made it to a station with 20 miles left to spare!
By then, I was really upset. I did not sleep that night and my husband was even more upset. I texted the salesman the following day and told him that my husband intended to blast the dealership all over social media and to write to you because I was treated so poorly. If it was just the price, or, if it was just the dirty car, or if it was just the gas, with all three things, unforgiveable.
The response was lame and mentioned that it was late and the dealership was closing (they had 5 hours to detail that car), and that "a full tank is not standard on a used car". My reply was that the salesman pointed out the safety features, the benefits from buying from that dealer, etc, but could have at least acknowledged that I was super low on gas and that there were so few stations on my upcoming route and that I should fill up before I get on the way.
They asked what they could do to make it up to me. He promised to send me gift cards to get the car detailed and to fill the tank. He just wanted to shut me up. It has been a month and nothing has arrived in my mailbox.
I had many cars before & NEVER had this problem...my Kia Sorento 2015 with only @ 40,000 miles has a broken handle, ..the whole handle just came off from the door when I opened it...I brought it to my Kia place & they told me to file a complain to find out if the company will cover it..but I had to pay over $100 just to file a claim , if they cover it, I still pay, if they don't fix it , I pay. He said they had to take the whole door down...how is it that a relatively new vehicle looses parts after 4 years & is not cover by the manufacturer? I want my door fix. I like my kia, If I don't get it fix I will trade it for a Chevy. Can you help.?
I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. When I went to my dealership and found out to replace it would cost me $1500.00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock. It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017
Sorento. I am very disappointed that after 19 months of owing my Sorento that the windshield is not a stock item and that the price has increased to $1800.00 to $1900.00 all because of bracket change, I know other Kia customers that are complaining about this also. MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE INSTOCK AND WHY THE OUTRAGEOUS PRICE TAG?????
Do not get me wrong I love everything about my Sorento but who can afford a new windshield at that rate, in Alberta you could be looking at a new windshield every year. At that $1,800.00 price is making me reconsider my purchase.
I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years. My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul. i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design
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