Kia logo

Kia

1.0
355 complaints

Address

P.O. Box 52410 Irvine, CA 92619-2410

Customers report widespread engine failures on relatively new vehicles, with dealerships frequently denying warranty coverage or requiring excessive wait times for repairs. Communication from dealerships is consistently poor, with customers experiencing unreturned calls, extended repair times (often months), and difficulty obtaining loaner vehicles. Many complaints involve parts shortages, misdiagnoses, and disputes over warranty coverage.

Common Issues

30% (107)
engine seizedengine blownmotor replacement
28% (99)
no callbackwaiting monthsno updates
22% (78)
parts out of stockwaiting weekscan't get loaner
12% (43)
overchargedwrong diagnosisquoted wrong
8% (28)
stolenignition strippedcan't insure

Complaints

Kia logo

Roxzy Findlay

Apr 23, 2019
0

I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. 00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock.

It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017 Sorento. 00 all because of bracket change, I know other Kia customers that are complaining about this also.

MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE…

Kia logo

shulamith beckerman

Apr 19, 2019
0

I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years.

My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul.

i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design

Kia logo

Steven Rubin

Apr 13, 2019
0

Went to KIA Auto World on Long Island NY, going to buy my 3 kia . I have 2016 kia optima ex they sent me e-mail saying that they give me 20% higher for trade in also had $3000. for trade in which they said no. Was looking at TELLURIDE EX LOVED IT . Told them I have poor credit and putting no money down. Just like when I got 2016 with no money down.They said ok after that the manager tells me I had poor credit and they want 250.00 so they get title I was using my old plates on 2016. which I said no when I brought the 2016 it was no money . When I told them I have no credit cards he did not believe me told me take out my wallet show him which I did . I feel he shame me because I had no 250. on me or credit cards feel this is wrong do business .

Thank You

Steven G. Rubin

Kia logo

Judy Brown

Apr 11, 2019
0

Below is a short summary of a problem that I am having with my 2017 KIA Sportage and it seems as if KIA does not know what the problem with my car is. At first they said I needed a new motor and after keeping my car for OVER A MONTH I was told I needed an extension harness. I picked up my car yesterday and AGAIN my check engine light came on and the car went into limp mode again. I would really like to have my car fixed or replaced because I am not comfortable driving it. This is the 2nd time it has it has gone into limp mode on the highway.

8/18/2018 – Creaking noise – opening/closing rear door. Had to order parts. Installed parts 9/1/2018.

1/5/19 – Took car in for Software Recall update. (all 2016 – 2018 Sportage vehicles). Update completed 1/5/2019. 2/22/2019 – Check light engine on…

Kia logo

stephen murray

Apr 10, 2019
0

I recently

7 DAYS AGO I HAD TO HAVE MY 2016 KIA SORENTO TOWED TO MY DEALERSHIP..-Stevenson Kia jacksonville, N.C. 28540. iF IT WERE NOT FOR ME CALLING THEM i WOULD NOT HAVE HEARD ANYTHING FROM THEM..NEEDLESS TO SAY MY CAR IS STILL THERE. i WAS TOLD THEY REPLACE THE ENTIRE SHIFTER AND STILL HAD PROBLEMS. ALL I WAS TOLD THEN WAS THAT THEY WERE TALKING TO TECHS AT KIA.. THEY WERE NOT SURE OF.. IS THIS THE LEVEL OF EXPERTISE AT KIA? IT SEEMS THAT EVERY OTHER MANUFACTURER HERE OFFERS COURTESY LOANER CARS..NOT KIAS POLICY? I HAD TO SPEND $240 TO FLY TO ANOTHER STATE FOR A FUNERAL SOMETHINGS NOT RIGHT HERE. I HAVE BEEN A KIA CUSTOMER SINCE 2013 AND HAVE SUNG THE PRAISES OF KIA TO ALL MY FRIENDS AND ON FACEBOOK.. I MAY BE RETHINKING THIS IN THE NEAR FUTURE.. OK#2 ABOUT 5 WEEKS AGO I HAD MY…

Kia logo

Mina Lashbrook

Apr 9, 2019
0

Yesterday, April 8, 2019, I took my Kia Sportage to Witham Auto Center, 2033 LaPorte Road, Waterloo, Iowa, and I was extremely disappointed with the service I was given. I bought my Kia in May of last year at that dealership, and when I bought it, there was a small chip on the driver's door.

I told the salesman at the time, that I should probably get some paint to fix the chip, which I never got. Now, about ten months later, there are seven chips on the door ranging from the top to the bottom.

The body parts woman that helped me immediately blamed the door chips on my seatbelt. There is NO WAY possible that the seatbelt could make those chips. I, as most people, release my seatbelt before I even open the door.

Then she said the chips were caused by my hitting other cars with my door.…

Kia logo

Edgardo B. Polistico

Mar 24, 2019
0

I'm disappointed of Kia BGC in handling my claim for warranty of my car's aircon. The claim was filed last December 1, 20018 and until now no action is done by Kia to fix my aircon. Take note that Pag-asa has officially proclaimed that hot weather/season in the Philippines has already started and here is Kia not complying to my car's aircon. You let me suffer the heat driving the car you promised with a warranty to fix the defect.

Reference is Kia Job order No. 015012 for my Kia Rio with Plate No. ABE3406. (erroneously written by your service staff as ABE5406) .

Please hurry fix my aircon. I badly need it this El Niño weather. Pls don't prolong my suffering driving toasted in Kia like an oven. Kindly advise the admin to wake up the Kia warranty section of Kia BGC.

How could I help…

Kia logo

Darryl Comeaux

Mar 20, 2019
0

In 2013 I purchased a 2014 Kia Cadenza from your dealership in Cerritos California. While I was employed for the California Department of Corrections and Rehabilitation, I purchased a total of three Kia vehicles. I obviously enjoyed the service received and my family and I enjoyed the performance and reliability of your products.

Upon completion of the leasing period, on what was to be my retirement vehicle, I contacted the Kia dealership in Henderson Nevada and explained to them that I really wanted to keep the vehicle and not turn it in. I was eventually told that there was no finance company that would finance me for the vehicle due to high mileage.

After a few of hours going back and forth, the Sales Supervisor talked me into purchasing a new vehicle. I was unfamiliar with the…

Kia logo

Tammy Spencer

Mar 6, 2019
0

We bought a 2019 Kia Sorento in September 19, 2018 @ Crown Kia in Tyler, Tx. We love our vehicle and are very pleased with it, but we are very dissatisfied with this dealership. They have done nothing but give us the run around, since day one.

We set up payments with Bank of the West, and we refinanced it at Red River Credit Union in the city we live in. And we canceled our Gap insurance, and our service agreement, because we paid it off. And we were told we would get it back in Feb.

And here it is in March, and still nothing. And we got someone else s paper work. It has been a terrible experience. Very unhappy customer, and I donot understand how they can stay in business .

Kia logo

Diane Eubanks

Mar 4, 2019
0

They sold a Kia with no spare tire to a 94 yr old man and wife in wheel chair. When dealership was confronted about it. they said He should of asked about spare tire. 00. Customer service said that's how Kia's come now, with no spare tire.

No consideration about anyone or anything. They couldn't do anything to help.

Kia logo

Jeffrey Dean

Feb 21, 2019
0

replaced and back on the road Feb. 13. m. thanks to this issue again!! what is going on???

Kia logo

Andrew Wilson

Feb 17, 2019
0

I purchased a lease Kia Soul yesterday, 2/16/2019. I was a little early on the first lease and told the salesman that I was concerned that POTUS was looking at instituting a 20-25% tariff on this car. I wanted to run numbers and try to figure out what to do.

They worked with me really well. I turned in my first one and got my new Kia Soul Lease in a matter of hours-- Vin#KNDJN2A21K7000228. I really enjoyed my experience at the time. My daughter, who drives me around a lot, was cleaning everything out of the first Kia and placing it in the new one and waited for us outside.

1 miles to our home-where we all spent the evening destressing. We got up to go 6 blocks down the street where my wife works and my daughter ask me if I wiped the water drops off the windshield. I had not seen them.…

Kia logo

Jeff

Feb 12, 2019
0

My sister bought one of your sportages, well it just so happen to have a engine that had a defect were it caused it to lock up. She had taken to the dealership in the town where she lives,and bought the carJonesborourgh, Tn, now the vehicle has been at the dealership for months on end.

The last time she talked to them they said to her all promises made to repair the vehicle wouldn't be kept and they're going to keep the car till March and they may or may not repair it. I,ve started telling friends and neighbors about how she being done by the dealership and to be honest, I sure as heck won't be buying any KIA from anywhere.

Oh and before I forget, they also told her if she talked to anyone about it, it would never be repaired,and would keep it even longer. She can't even get the car out…

Kia logo

JASON STIREWALT

Feb 4, 2019
0

ENGINE REPLACED DUE TO RECALL IMPROPERLY PUT BACK ENGINE LIGHTS ON CROWN KIA OF TYLER TX SERVICE MANAGER REFUSES TO SEND ALL NECCESSARY WORK PREFORMED CAR KIA SORENTO 2012 HAS BEEN TOWED MULTI TIMES DUE TU UNSAFE CONDITION TRIED TO REACH CORPERATE OFFICE MANY TIMES TO FIX PROBLEM NO RETURN PHONE CALLS OR EMAILS SINCE NEW ENGINE REPLACED::::::: 1. CHECK ENGINE LIGHT ON DUE TO O2 SENSOR:::::CLIP AND MOUNT BROKEN 2.

BATTERY POST NOT TIGHTENED PROPERLY BY SERVICE DEPT. BATTERY IS STILL ABLE TO CRANK CAR. THE SHADE TREE MECHANICS AT THIS SHOP IN TYLER TX [CROWN KIA OF TYLER TX] NEEDS REVEIWED CERTAINLY

Kia logo

John Marceca

Feb 1, 2019
0

Purchased a 2017 Sportage EX Turbo circa mid-2017. For the first 25000 miles, no mechanical or electrical issues. After 25,000, the driver-side door hinge failed, rear hatch (automatic - lousy feature) doesn't always go up, and passenger-side power window hasn't worked since mid-November.

For the power window fiasco, I took it to the same authorized Kia dealer from which I purchased the vehicle, only to be more frustrated with their lack of "customer service" toward my Sportage's quality defects. Today I took the Sportage to the same dealer only to learn the power window replacement part they ordered in early December had been returned to their supplier because I didn't return within 30 days. No warning about their 30-day "rule" when the first replacement part came in wrong; no phone…

Kia logo

RENE GARCIA

Jan 15, 2019
0

In 2017 , I purchased two Kia Sorentos for my wife and daughter. Shortly after, purchasing these vehicles, my wife's Sorento front passenger seat began to become undone at the Seam. I took to the service center and spoke to an individual name Javier.

He informed me that they would replace the seat but that it was not avaliable at the time and did not know when it would be. I did not like the answer but said ok. After about three months and no news, I called Javier and expressed my dissatisfaction.

He got upset and told me ,"I do not have to service your car". I than called Maurice Curley the salesman that sold me both cars and he expressed his concerned and said he would look into the matter. Shortly, thereafter, Frank the service manger called , apologized and informed me the part was…

Kia logo

Lori Delzer

Jan 9, 2019
0

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco.

I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that.

I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard.

After digesting this at home, if it's standard why is…

Kia logo

Lori Delzer

Jan 9, 2019
0

We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco.

I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that.

I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard.

After digesting this at home, if it's standard why is…

Kia logo

jeff davis

Dec 21, 2018
0

was told it would start with the uvo app but it want if I knew that I wouldn't have got it

Kia logo

joseph gilmore

Dec 17, 2018
0

In June I purchased a Kia Stringer. As of today I have had about (5) five recalls and with each recall, the car gets worse. At present the car is at the dearlership and bee there for days. The techican cannot fix the car. I am asking Kia to buy back the car and free me of all responsibilities. Today 12 - 17-18.

Joseph Gilmore 312-622-6071

Kia logo

michele mackey

Dec 7, 2018
0

, and my engine blew. I was at a stop light and went to take off and my car sounded horrible, I pulled in to a gas station and called my brother and asked him what it was he replied shut it off your motor sounds blown. 90 to be fixed.

That’s when they told me about the recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. Which after reading several other peoples complaints it doesn’t appear theirs is covered either. Which is confusing to ME.

Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! I have went through every step there is through Kia to see about them adding my engine to the recall or some kind of “good will”…

Kia logo

mr John PAYNE

Dec 7, 2018
0

I had a problem with my Sportage 3 months ago it kept going in to limp mode I contacted local Kia Dealer who after eventually looking said it was the Turbo . They said it would not be covered by the Warranty as I had been to a non Kia dealer for servicing and that they were not sure of the oil that had been used.

I would state the millage is only 52000 and is only 5 years old. I have ended up with a bill from a proper Kia dealer for £2600 it has now been sent to Ombudsman and OFT as this is wrong .

Kia logo

Robin Oakes

Dec 5, 2018
0

I'm forced to give you one star. That doesn't seem fair when you haven't earned one star.

I have a Kia Sole, 2011. Not long after I purchased the vehile the key snapped off/out of the fob. So I started using the second one I had (I received 2 key fobs at purchase). Just recently my second key broke, same place as the first one. I'm being told that it's going to cost me over $300 to get a new fob? That is so crazy! How about you come up with a better design for your keys? You're shoving a metal key into a plastic fob and think it's going to hold up? I'm still paying for this car and I was unaware that my keys were part of the warrenty otherwise I would have had the first key replaced. What can you do for me that is going to change my mind about Kia, about ever buying another Kia or…

Kia logo

Hany Essawy

Dec 1, 2018
0

Hi , My Name is Hany Adel Abdalla Essawy , i am working as a financial Controller of one of reputed company in Kuwait.

I have a KIA Sorento 2014 , with 40,000 K.M driving , with Base No#KNAKT8132E5476135.

The Issue started in Jan 2018 . when i was facing a problem in a sound came from the right side in the car.

after many times back and forth discussion and wasting time , 3 times car was going to be checked inside the Garage , and feedback came with nothing there , with the technicians and head of Service about that there was no clear sound heard , then Finally they heard the sound and they changed the spare parts pertains to the problem in the Exhaust , they received the spare part after three weeks from Dubai because it was not there in Kuwait. Once changes , the sound disappeared and…

Kia logo

Margaret Del Priore

Nov 26, 2018
0

November 15, 2018

Kia Corporate Office Headquarters 11 Peters Canyon Road Irvine , CA 92606

To Whom it May Concern:

I own a Kia 2013 Optima. The passenger side mirror was damaged in a parking lot in September 2018 I had called the Neptune, NJ Kia on Route 166 (Sansone Kia) to have the mirror replaced on October 2, 2018.

I was informed that the passenger side mirror would cost $502.20 to be replaced. I agreed to the charge and paid with my BankAmerica credit card.

They said it would take about a week to order the new passenger side mirror. I received a phone call on October 9, 2018 that the new passenger side mirror was in and I made an appointment for October 12, 2018 to have the new side passenger mirror installed.

On October 12, 2018 I went to have the new passenger side mirror…

Kia logo

Tom Conlow

Nov 13, 2018
0

I call the Kia customer service number with the number given me by the person who is handling my issue and I get Kia roadside assistance after waiting on hold for 30 minutes!!! He tells me he cant handle the call and is unable to transfer the all using the extension number the rep. gave me.

How in the world can I reach someone with a complaint about a Kia dealer????? Kia's customer service SUCKS

Kia logo

Betsy Marie Gorman

Nov 7, 2018
0

My 2014 KIA Sorento (6 cylinder - Vin #5XYKU4A73EG474932) is at a dealership because it needs the engine replaced. The Service Manager said that the oil pan was full of metal. It is going to cost me $6,700.00 to have the engine replaced. I think that KIA should be responsible!

I know that KIA has/are replacing engines on the 4 cylinder KIA Sorento's due to metal in the engine resulting in engine failure. They should do the same for the 6 cylinders.

Kia logo

Angel

Oct 10, 2018
0

On Monday last week my sons Kia soul died coming home from school. My son called AAA and had it towed to the Kia in Pomona, CA. After delivery, it took them until Friday to look at it and figure out what the issue was.

My son has been diligent on his end trying to maintain contact with the service manager Art Solis. In fact, my son had left a message for Art at the end of the week and Art told him that he never heard back from my son.

Art informed my son that the repairs that needed to be done were under warranty and that they would be providing a car. Over the weekend Art told my son that Kia would be providing a rental car during this time.

Due to the $10 daily copay because of my sons age, I decided that I would drive the rental and give my son my car to avoid the extra cost. On…

Kia logo

Albert Vitale

Aug 16, 2018
0

I contacted the roadside assistance number on Aug. 15th this was the number that I was given when I purchased the car in Dec. 2015. My car battery was dead and I needed to have it charged. I spent25 minutes on the phone with 4 different people each one wanting all of my information, over and over again.

The last one had me spell out the street address more then half a dozen times I dont know if she understood english. The final result was me screaming at her on the phone , to just forget about it as I will get someone else to come out.

There was no apology from her , all she said was ok. When I purchased the car roadside assistance, was part of the sale and Im sure that I paid for this in the price of the car. I definitely would have to think twice in buying another Kia car. Albert…

Kia logo

Mike Collette

Aug 8, 2018
0

08/01/2018 13:13:38 I am the original owner of this vehicle, 2012 KIA OPTIMA. Earlier this year my engine was replaced due to a recall when I had 13,200 original miles on the vehicle. Glad I didn't have to pay for that!

On July 27th, 2018 my air conditioner stopped working with only 16,105 original miles. A check by my mechanic verified that the compressor was inoperative and needed replaced. 24 (paid bill attached )to get the air conditioner in my KIA Optima working again.

I cannot believe that a "High Quality" vehicle as stated by my salesman and sold to me would need 2 MAJOR repairs with only 16,000 original miles. I strongly feel that I should not have had to deal with these kind of failures at such LOW mileage and I am extremely disappointed that I am out of…

Kia logo

Ray. Wisniewski

Jul 28, 2018
0

On 7/27/18 I had an appointment for a recall notice for my 2015 Kia Sedona at 10am at Kia of East Syracuse. My wife and I arrived ahead of time and checked in. We waited for almost an hour and my car was still outside, not yet brought in for repairs. , Bobby G.

Told her it would take approximately two hours for the repair. When questioned why the service hadn't started yet she was told that there were three recalls on the car. We only knew of one. We had to drive 30 miles one way,on freeway traffic to get there.

I decided we didn't have time to sit around in a waiting room for up to three more hours. Not happy with the way we were treated, nobody came out to inform us of any problems it was as if we were neglected sitting there.

I would appreciate an answer to this email

Kia logo

Kay Thompson

Jul 20, 2018
0

After two visits, service people decide I am imagining that cold air blows on my feet all the time from the passenger floor vent, tell me I'll need a third visit to do a diagnostic, and "NO" they cannot disconnect or block the passenger side floor vent.

Kia logo

Dennis Valdez

Jul 20, 2018
0

I thought that dealing Doug paid off no matter what you all and that should really apply for a car that you bought from him that you're still so far negative after 3 years they put you in a new car 16 days later take it away I won't never deal with them again thank you and no thank you

Kia logo

Kay Thompson

Jul 19, 2018
0

Have taken my 2018 KIa in twice because cold air is blowing on my feet even when the setting is up. Kia service says it is OAD, nothing wrong. They never drove it, so I made a second appointment and they were to drive it. Nothing wrong. The service person asked me if "you tried setting the dial on face or vent?" I asked him if he thought my IQ was his shoe size. I told him I wanted the floor vent blocked off or removed. They said they could not do that and asked if I wanted to bring the car in for diagnostics!

I have learned that there are 3 tubes in there for directing air. All they had to do was remove the one to the floor.

Kia logo

Angela K Cestaro (Scarola)

Jul 17, 2018
0

I have been buying and leasing Kias since 2005 and have had them serviced at Smithtown Kia in Nesconset, NY. Last October I purchased a Certified pre-owned 2015 Kia Sorento Limited with 19,700 miles on it. I was given one (1) key remote (keyless entry) with car.

I asked for the second key and was told it only came with one. When I returned my lease I was asked to return 2 keys otherwise I would be charged $450. I brought my car in for its second service at 28,000 and was told I needed the 30,000 service on top of the tire rotation I requested from the suggestion on my first visit.

I did not recognize anyone from service, there were all new people there. An hour later I was told by manager Charlie that I needed brakes they were extremely low. I asked how could they be so worn, I was here…

Kia logo

al allred

Jul 6, 2018
0

Moritz kia fort worth treats there customers very bad. I took my car in to be worked on at 7am on 7/6/2018. I was not told when i made my appointment that techs would not be there until 8:30. The service advisor said they had no shuttle driver and suggested i use my insurance to get a rental car.

Horrible way to treat a customer!

Kia logo

Linda Babshoff

Jul 5, 2018
0

I took my 16 Sedona in on Sat. 6/30 for battery issues - I spent 2 hours at the dealership. that I advised them had started on 6/28. They tested it told me I left a light on and it just needed a charge.

I advised that was not the issue. The next morning 7/1 the battery was dead. I had it towed to dealership where the Battery was finally replaced. I was on vacation and spent 2 days 2-3 hours each day of my vacation at the dealership.

on 7/1 we lost our prepaid non refundable reservations for lunch. If the dealership had listened to me on 6/30 and searched into what was actually draining the battery instead of brushing me off and stating I left something on.

I feel discriminated against because I was a female and that is why I was brushed off. 6 average is 17 highway. This vehicle gets…

Kia logo

Byron McDonald

Jun 15, 2018
0

at 31000 miles took in for second time driver heat&air blower out, I live 40 miles away,after about 6 hrs in lobby I was told back blower not working,but parts dept. can not order because it shows no part for my model 2015 soul was told we will contact Korea to see what to do & call you.

after two weeks & no word I go back & they say we forgot to call you but yes we can order the part, BUT you will have to come back so we can be sure that it is the blower I said NO you already know what it is just order it I am not going to keep coming up here when you already know what it is Home 205-646-3731 cell 205-351-1038

Kia logo

hyunjun LEE

May 11, 2018
0

i can't believe KIA company anymore!!!. i went the kia service( San Leandro, CA) center Jan/22/2018 for change engine oil, replace spark plugs, coolant flush, and transmission fluid exchange. 77. it was terrible service and advisor. person who is service advisor name "Shivneel" did not explain to me about how bad my car and how changed parts of service.

i was up set and i would like to know about my car condition and make sure about my car service was right so i complained someone in front of cashier. it was bad service i remember. Today May/10/2018 i went my body shop for issue of headlight and diagnostic other problems.

my new body shop engineer told me i need to change spark plug, but i already changed on January. i make sure that get safety check paper from him and i will visit kia…

Kia logo

Anthony Macaione Jr

Mar 14, 2018
0

Bought my 2015 KIA Optima SX GDI brand new in January 2017 it was In the showroom hadn’t sold. I had this year January a problem with the gas tank power button not working and the over ride in the trunk not working either.

The dealership I purchased it at in Somersworth NH is now out of business and so are six others in NH. I paid cash across the street at the Hyundai garage to get it repaired and submitted my claim at Quirk Kia in Manchester six weeks ago.

Still no reimbursement of my money on a car that had 13,000 miles and was validated a part covered under the warranty. Now thousands of us consumers have no where to go in NH on the seacoast except dr8ve round trip 100 miles or more to get service atnt(entwo remaining dealerships.

No notice on the closures of the many dealerships…

Kia logo

Maria F Biafore

Feb 15, 2018
0

THEY DON'T CARE AND THAT TENDS TO MAKE ME AGREE WITH My HUSBAND. Maria F Biafore 2198 Nottingham dr. com

Kia logo

Jann Cissna

Feb 15, 2018
0

I just purchased in July 2017 a 2014 Kia Optima. I previously owned a 2005 Kia Optima which I dearly loved and had no major issues other than an air conditioning unit installed. I chose another Optima since I had been so happy with my old one which I gave to my granddaughter.

My new Optima and the dealership is not providing the best care and seeing that issues are fixed.

First, my service maintenance on or about Jan. 24th was poorly done. A week later, my car would not start. This was due to the battery not being bolted down and cable had come loose. The service department tried to assume that someone had tampered with my car and put in a different battery and removed the device that holds the Kia battery in place.

Why was this not seen when the maintenence was done and no one has…

Kia logo

Althea Kramer

Feb 9, 2018
0

I just found out that in April if I make a one time payment, I will be charged a fee unless I enroll in auto pay. I am very upset about this because I don't always pay on the same day.

I get my paycheck different times of the month and like to pay my bill early if I can or sometimes it might be a day before. I hate the fact that I will be penalized even though I am still paying my bill.

I have always paid my bill on time, why should I have to pay more just by simply not enrolling in auto pay? I love using my phone to make my monthly payments but it looks like I now have to send in a check payment so I don't have to pay the fee.

I understand that I can just pick the due date for the auto-pay, but sometimes I have the money weeks in advance and like to pay my bill then.

Kia logo

Debra Nesbitt

Feb 9, 2018
0

3 years and 33,000kms ago I purchased a brand new Sportage. On day one I noticed a flickering oil light at idle. I rang the dealer and he suggested it could be a sensor and they'd check it at first service.

I've had 3 services and each time have mentioned the issue but my concerns have been ignored and no investigation has been done. 3 weeks ago at a service I again mentioned the problem, but when I picked up the car and asked the service head man what they found ,he said the light didn't come on.

I said the car has to be warmed up to see it he replied ' oh we haven't got time to do that'. I have a damaged motor. all good . But now I'm stuck with a hire car for 5-6 weeks that they've provided and a $1500 excess if someone scratches it in a carpark or hits it and doesn't leave details.…

Kia logo

Bernie Nazer

Feb 4, 2018
0

I have a 2017 Kia Soul with 10,000 miles and all of a sudden there is a loud ticking noise in the engine .The dealer said it was the fuel injectors and that's normal.Why did this just start.If that's normal I would tell everyone you don't want to buy a Kia they make a cheap engine .

Kia logo

Jerry Bishop

Jan 20, 2018
0

I purchased a new 2017 Kia Sportage EX awd. I drove the car out and on turnig right the car make a popping noise and also from a dead stop to about 50 feet it makes the same noise. I called the service department at the dealership I bought the car from and told them that there was a binding then popping coming from the car at the right rear.

I also told him it was in my opinion it was coming from the suspension. When I arrived at the dealership I said it was a shock or stabilizer from the way it sounded. Fifteenn minutes later I was told my car was fixed.

The problem was my Spare wheel package was installed improperly. I got in my car turned left from the dealership and then took a right to get on the interstate. The popping noise was still there nothing had changed. I do not think the…

Kia logo

Arthur Fournier

Jan 19, 2018
0

We have a 2004 Sorento we have 80k miles runs great milage? But what really bothers me the rims are peeling what is that about they look realy bad how do i fix this. What are they made of that doesn't be polished.

I am open to suggestions. Thank Art

Kia logo

Laura Swink

Nov 20, 2017
0

Been sitting in service dept for 3 hrs now to get voice activation fixed on a kia I bought 3,wks ago .3 times radio has been updated in the last 3 wks..updating it now again..told to expect update to last an additional 45 more min.then they will make a decision..seriously..not happy.wasn't offered a rental was just told they wd drop me anywhere..I gave things to do..

Kia logo

Sharion Washington

Oct 20, 2017
0

I went to Kia on 10/16/2017 to purchase a vehicle. The choices were horrible. 00. I drove this car two days and wanted to scream. I proceeded to take it back and get something more accommodating for my family. Once again, no choices and horrible service.

The General manger had absolutely no understanding rude, unconcern and just out right didn't give a FUCK!!!! I would never in the lifetime recommend kia to anyone are anything. To think I was still trying to shop with them wow what a fool I was.

Kia logo

Bill cray

Oct 14, 2017
0

The sales mgr used foul language when I was in his office with other sales me around him and they all thought it was a joke and began laughing at me. I am 72 yr old and you need to have more information before we continue.

PreviousPage 4 of 8Next