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Write for Us Kia Complaints Continued... (Page 4)
355+ reviews added so far. Upset? Call Kia corporate: 1 (800) 333-4542
I have a 2007 sorento with 60,000 miles on it and I purchased it off the showroom floor in 2007, the drive train has a 100,000 miles warranity. My vehicle has a whinning noise when it shifting gears and it has got worse as time went along so I went to the dealership for them to check.
Their service manager told me I would have to pay them to check for the problem of course I refused because the drive train is under warranity. Mr. French refused to took at my vehicle unless I paid them to find the problem. I
f this is what they call a warranity then they have lost a good customer because I only let Kia service this vehicle and have done all the recommended mainternance. IF they had looked at the problem and found it was not under warranity I would have been happy to pay the bill but to refuse to even look at the vehicle is not right.
First my wife and I love our kia optima what we didnot like is how we were lied to by Smithtown N.Y kia We were told the would give us one price and after we signed the lease agreement everthing changed not once but twice be never recieved a signed sales agreement . I have been in sales for going on 40 years and I am a man of my word and exspect others in sales to do the same.We have always bought hondas in our family and was the first time we ventureed away ,if this is how kia does bussiness even though we love the car it wil be the last .I would like to add we had put a deposit on a kia at meford but they could not locate aan lx for us very professional and I wish I bougt the car there.I hope to here from you JohnDellaria 631- 255-4791
I am a Paramedic and I recently attended a road traffic crash on the Sunshine Coast. One of the vehicles involved was fitted with airbags but they failed to deploy at a speed of around 80kmhr. The car rego was 829LMQ, 2008 model VIN KNADE241296485440. QFRS were on scene also and took photos to forward to kia. I trust you will investigate this issue further. Thanx for your assistance.
I purchased this car because in big letters on the sitcker it said 28 and 34. we all know what that means. After 1500 miles I'm getting less than 20. (over 19 but under 20) in all situations. It's not fair. I love the car but purchased it for the mileage. Anyone know of a class action suit. I'm thinking of mobilizing and putting my car by a different dealer every week with the actual mileage in big white letters on the windows. I was duped!!!!!!!!!! I love the car but purchased it for the mileage which was obviously a total lie!!!!! How can they get away with it. Please don't send me any stock corporate nonsense. It gets less than 20 MPG. I'm angry.
I own a Kia 2008 spectra. On January 1, 2013 I was in a very minor accident sliding with wet rain water and hitting the curb with my front driverâs side tire. I had the car towed to Capital Kia Austin as I like to work with the dealer whenever I have significant work to be done.
On January 2, 2013 they said they would have a look at it and get back to me. On Wednesday 3, 2013 they called telling me the control arm needed to be fixed and replaced the tire rim.(approx. $660.00) They then said an animal had chewed my O2 sensor wire harness and that it needed to be replaced it would cost $1200.00 but insurance should cover it.
I said no thank you. Not right now as the Holidays are a high expense time of year. Perhaps in the future. Having not heard since Wednesday January 3, I Called again on Saturday January 5, 2013 they said my car would be ready on Monday January 7. On Monday January 7, 2013, (5 days after the initial conversation) I called 3 times wondering when my car was to be ready.
Finally at 4:30 I called, and Ian said that the control arm sub- frame was damaged, and it was $1200.00 to fix it. It seemed strange that they had found this and not told me until I called considering the magnitude of the expense. Also, it seemed strange that the sub-frame was damaged when I had not even hit the curb hard enough to pop my tire and barely bent the tire rim.
Over the next day my Dad and I called 3 other automotive companies and based on the minor accident they all thought that needing a new sub control frame was very strange. I started to feel like Ian wanted to get $1200 out of me one way or another and would keep inventing problems until I paid. On Wednesday January 9, 2013 I then called your dealership as I was going to have it towed to another shop.
The lady, Ian, replied you cannot take the car. We have fixed it and you owe us money and hung up the phone on me! I had not even raised my voice to her and I was shocked at her response.
Thursday January 10, 2013 we had the car towed to an alternative mechanic. I was forced to pay the $675.73 to take the car away, although the car is not drivable. I had it towed to another shop.
The next mechanic who took a look at it, also, took pictures. It turns out Capital Kia had taken out the bolts to the control-arm that attach to the sub- frame and not replaced them. This mechanic insisted that the sub frame was fine and as I mentioned earlier had pictures to prove it. I then had to pay this new another $300.00 to properly attach the control arm and get a wheel alignment. The car was now drivable.
The other mechanic who looked at it can say the sub-frame was actually fine, and the O2 Sensor harness is also fine. No holes at all!
I have to say, your Service Writer lied to me. My car did not have a damaged sub-frame and my carâs sensor harness was fine as well. Capital Kia seemed to want to get another $1200.00 from me. Capital Kia not only had my car for 10 days (leaving me with no alternative form of transportation) but they lied to me. Is it fraudulent to tell people they need work done when they donât!
This is not my first bad experience with Capital Kia. Last time I had my car in, the mechanic left a big grease smudge mark on the seat and his lunch trash (Chinese food containers) on my floor! Needless to say, I am more than disappointed. I feel cheated.
I am requesting the $675.73 refund as Capital Kia did not do the initial work to a satisfactory level and repeatedly lied to me about other work needed. I feel this is more than fair as I also incurred additional expense to have a different mechanic do the job right and I went 10 days without transportation.
This is not the image that Capital Kia shows on TV and I can imagine you would like to do something to create a better impression. I would be happy to talk with you personally about this if you would like. Please consider doing the right thing here to save a customer.
A few months ago, my car died while driving. When I called Kia, they asked if I was out of gas, and I said, the light is on but I know it's not out of gas. After a few back and forth phone calls and trying to get it started it started briefly and then died again. Long story short, I towed it to Kia. They said it was a sensor and the fuel pump just happened to go at the same time. So they had to fix both. Now, after talking to many people, they said that they seriously doubt that "both" would go at the "same" time. I walked away questioning if your company was taking advantage of me.
Fast forward-- I just brought my car in for service for an oil change. I knew my brake light has been flickering on and off at a downhill or fast stop. I suspected that my brake fluid was low. When I brought my car for service, I specifically asked them if they would be checking the fluids. The service person said "yes". While there for service I came around the corner to hear the mechanic commenting about my filter and stating that's he's waiting "for Mike to go try and sell me a new one".
Well, I drive away and of course the light started to flicker on downhill stops or quick stops. Checked the fluid and it was down at the minimum level. An inch between max to minimum. Which shows me they did NOT check the fluids as they said they were going to. Perhaps they shouldn't be concerned about "selling" me a 30 dollar filter and actually do their job as they are supposed to. Which completely makes me question the prior service about the fuel pump and sensor going "at the same time". I'm VERY disappointed in your company and will be looking for a new place to service my vehicle. And, I will make it very clear to everyone I know what has taken place. People take their vehicles to mechanics because we can fix them ourself. We are left to trust you. Your company"Wagner" has completely broken that.
Regards,
Jennifer Reilly
It seems everytime I bring my car to Brown Daub Kia Service, they treat me like I don't know what I'm talking about. When I bought the car it had low profile tires, the steering wheel shook everytime I was on the highway and every three days one or more tires would lose air and the pressure indicator light would come on. I took the car back, they said the rim might be bent. They didn't fix it. I took it again, they said, low profile tires can look low...
I fianally bought new tires and rims after one of my tires went completely flat. I took them to BD Kia to have them put on. I asked, would I need an alignment?... they said no. I got my car back and it severely pulls to the right. I called them and they said changing tires has nothing to do with an alignment, but the tires could have worn and caused the alignment to be off. Knowing this...why wouldn't they have someone test drive the car to check? Now they want to charge me $80 to do an alignment and I will have to be without my car another day!
My wife and I have owned our Kia Sedona for almost 4 years with numerous problems since purchased, First all the electrical went out on my wife while she was driving with our two young children. We brought in to dealership and they did repair problem with no cost. Then my wife and children were driving on the road and side door opened on its own brought back to dealership and they said nothing was wrong lubed door and said should be fine. We moved to another state and while my wife and kids were on the highway the door opened again. Went to dealership and was told that the was a serivce call on the latches for the doors which we were never informed of because I was told that its not a recall just a service call. Now last time I checked latches are pretty inportant when it comes to saftey. Well latches were changed and just recently Noverber 2012 the door opened again while my wife and kids were driving on the highway a year after they changed the latches. Now they tell me that my warrenty has run out and I need to pay to have fixed $700 now to me warrenty or not this is a manufacture problem which has been documented with all our trips to the dealership. Everyone from the dealership to Kia Corp Customer Service says oh well to bad that happened. Well maybe someone will care when my lawyer is contacted about the saftey of my children falling out of a car. i can take this a far a Kia would like but its not the money its the saftey of my family and Kia does not seem to care all they want is for me to pay for something that has nothing to due with wear and tear because the issue was supposably fixed last October by the dealership. Now Kia wants me to pay $700 for a latch that the mechanic said was not working properly. Trust me I nor anyone I come in contact with will ever consider Kia as an automobile to own.
I've have had my 2009 Kia Rio5 for over 2 years and have less than 7,000 miles meaning that I dont drive it a lot. Well recently my brakes began to make this loud squealing noise whenever I used them. I knew that I had not used the car enough to have worn out my brake pads so I took it to a Kia dealership. I was told that it was not the brake pads but that the rotors had developed a "glaze" and the necessary repairs had been made. Less than a month later the noise started again and so I took the car back to the dealership again.
This time I was told that some dirt had entered the rotors. This time the dirt was supposedly cleaned out and a lubricant added. Once again the noise came back. This time I took the car to a mechanic who told me that the Kia just has bad brakes and that it would keep happening. I ended up having the mechanic just replace my brakes entirely. This is my first and last Kia ever.
Then the seat belt on my daughters 2004 Kia Sedona broke recently when my 8 year old grandson tryed to hook it.Not the belt itself ,but the latch that is mounted to the floor. I noticed that it is made from a steel cable.(the cable was broken in half) I asked the dealership if it would be considered a safety recall issue(even though it is out of warranty)they told me no and that the new seat belts were now made out of nylon and I could replace it for around $80.00.
That would mean I would have to replace all of them at my expense.I feel that this is definitely a safety issue and should be taken care of by KIA. Has there been a recall I'm not aware of ? If< God forbid, there was an accident and the cable on these belts can break that easily,then I'm afraid of what the outcome might be. Please contact me as to what can be done about this.
i went to two kia dealerships in nj last week and i wanted a price on a new kia sportage. i wanted to get a price for my 2008 trade in kia sportage. for what ever reason the salesman and managers at both dealerships would not give me a straight answer or any number for my trade in either verbally or in writing. i was wonderiing if this is something that is done because it is hard to make a decision when you dont have a trade in number. please let me know what the situation is regarding a trade in. thank you, anne fiore
I recently purchased a used 2010 Kia Soul with 45000 mile on it. Not even a hour after I left the dealership, I discovered the there was a roaring sound. We took it back to let them know, upon which time they saw the rim was bent. Immediately they said that must be it. The fix the rim and I left. The roaring continued and now the wheel shook when I put on the breaks. I called the service center to let them know the roaring was still a issue. I got appointment, I was told it was the barrings (something I already told them before I left) but it wasn't a safety issue or scam so they were not replaced but if I wanted to spend the money to replace them it was fine.
My heart dropped to the ground. I am a single women. This is my first car since I filed for bankruptcy in 2009. I put $2000.00 to have to find another $500.00 to fix a pre-existing condition. DO NOT patronize Hatfield Kia in Columbus Ohio. The bearing on my Kia Soul are a perfect example of why not to buy this piece of junk! It's a scam 100% all the way. Fix this or don't sell crap Kia!
I have a 2007 sorento with 60,000 miles the drive train has a warranity of 100,000 miles. It has a whinning sound coming from the drive train so I took it to the dealership to get it check out and get the problem solved. The service manager Danny French informed me I would have to pay them to find the problem, of course I refused. So they would not even check my vehicle and if it was something that was not covered by the warranity I would have paid for it but they would not even look at it to determine this without pay. They have lost a good customer and I will speak aganist them in all my fuctions here it Vero.
I purchased a Kia Forte in May of 2011. I have to have the transmission replaced. I contacted Kia customer service on Sept 28 and had one return phone call saying to call Shamaar back. I did this three times. I have updated my complaint on their website and recreated a complaint that is now not on their website and as of today, I have not heard from anyone. The car is less than 5 months old and I have to have a transmission put in it. Sure, I understand that is what a warranty is for,but who expects a 5 month old car to need a transmission replaced?
I feel as if I am paying for a used car now. I took the car to the dealership on a Friday to have the work done and because they said 11:30 was too late for them to work on it and they were not going to pay for a rental car for a weekend, they said the bring the car back. I work where it is hard to get to a phone, so e-mail is my main point of contact.
So I emailed the Service advisor on the following Monday and I did not hear from him Monday or Tues as I was going to drop the car off. He finally called me on Wednesday to say he was extremely busy and does not get a chance to check his e-mails and wanted me to bring my car in again on that Friday. I advised I had plans and it would have to be on Monday after I got off from work.
When I spoke with the owner of the dealership, he advised me that I would not be getting a new car and that he would not have a problem himself purchasing a new car and having to have the transmission replaced if it was under warranty in 5 months of owning it.
First off, the car is now 5 months old. The transmission needs rpelaced. Who is to say that the mechanic does not mess something up in the car while replacing the transmission or I have problems further down the road from the work. It is like purchasing a car and having it wrecked. You no longer even like the car. At this point, that is where I am at. I do not like the car, customer service or the dealership. Kia's customer service obviously leaves alot to be desired and I am sure I will look somewhere else in the future and so will the rest of my family that owns a KIA.
I recently purchased the Kia forte and first off it is a complete rip off the seats are uncomfortable, the stereo system is awful you have to double the volume to even get the normal sound of another car, their are no arm wrests. in general it is one of the worst cars i have ever had or been in I would not recommend this to anyone looking to buy a new car . I previously had a kia a couple years back and thought i would give them another try since they are under different people, but still the same quality as last time. Im already haveing trouble with the transmission at least i have the warranty.
At this point, replacing the car is the only thing that would even make me happy, based on the customer service alone and their lack of response or care for their customer. They have to deal with me for 5 years and my whole family has a KIA. I certainly would take this into consideration.
I have been a customer of Kia since purchasing a 2005 Kia Sedona in 2006. For the majority of the time sincee then my dealership of choice has been the Southtown Kia dealer for all of my service. I have always had good service, however I have had previous problems from the new and used car side of the business. On one ocasion the matter was settled through the intervention of AMVIC, In that case it was satisfied to my satisfaction. On the 23 of Feb 2013 I approached the dealership with the intention of purchasing a newer vehiclee. This is where my troubles stsrted. After looking at numerous vehicles with Kia and other dealers, I decided to purchase a 2009 Jeep from Southtown. I was told that the vehicle was fully loaded with all features including heated seats and AWD.
The vehicle was listed at 13,900.00 and I paid 12, 081.00 and my 2005 Sedona in trade. The manager insisted that the would be no compensation in this transaction and I shaoud be happy with the deal as the had another buyer who was willing tto pay even more for the vehicle then I did and he would be more than happy to reverse the sale. I didn"t believe the other buyer tactic and believe he wanted me to go away happy. I was also told about the 90 day 5,000 bumper to bumper warranty, which was also a farce. my digetal dash showed to chect the TPM module., but when I brought it to service I was avised that there is no waranty on this part. As I had not been givin any iformationn on closing re the guaranty,I called the branch and was told a copy would be left at the fromt desk and my waranty would be extended from that day. The financh manager said it was a mistake on the salesperons part. ( another mistake ). And here is the kicker, I went to a Lubex to have the oil checked and transmission.
I was told that a cover on the fuel line must have come apart because someone had tied it back on with wire, This whole transaction has been a joke and I feel that I want what I paid for. I am sending this matter to you for a resolution. A few days after purchising the vehicle I took it to a local Dodge dealer where the mother of my sons girlfriend was Leasing Manager to have her look at it for me. She said that it was in very good condition as far as she could see, Only 44,000.kms. were on the vehicle. This was the major reason for my purchasing, along with the AWD feature and the heated seats. Her recommendation was that I take this vehicle back for some type of compensation as the vehicle was definately NOT AWD or 4x4. I tried to make an appointment with the selling salesperson but he was not available that day, sso I took my concerns to the manager of the branch, ( Johnny ), who advised me it was just a mistake on the salespersons part. Supposedly this person Chad Raymond was one of the top salespeople in the branch.He was also assisted in the sale by another salesperson. In the event this matter is not satisfied to my satisfaction, I will be looking at all remedies, including AMVIC.
In June of 2011 My car a Kia optima started acting up. The throttle would not work and the car wouldn't go anywhere. this intermittant problem persisted until I took the car to KIA of Des Moines to have it looked at. Ultimatly it cost me almost $400.00 to repair. I asked about the warranty and the dealer told me it was 2 months over the set warranty period.
I complained and aked them to help pay for a portion of the repairs considering the car only has 47,000 miles on it. The dealer acted as though he didn't care. Now they want over $800.00 in Preventative Maintenance work to "ensure" the rest of the warranty remains valid. I also own a Chevrolet and I spoke to them about the problem and they laughed and said they wold have at least help pay for a portion of the repairs, if this were a chevy.
Kia builds nice looking cars CHEAP! I consider them disposable cars and will never buy another one!!!!!!
I have a 2010 Kia sportage with a full log book history going through the warranty process I have been mucked around continuesly for the last 9 weeks an it's just not good enough the problem needs to be fixed warranty keep rejecting claim asking for more information an photos if vehicle I'm at my wits ends the motor seized with absolutely no warning in the middle of no where no warning lights nothing I'm sick of waiting on return calls that never happen Kia please hurry up an warrant your 5year unlimited warranty it has been a horrible ordeal an I just want my car back if the problem isn't fixed shortly I'm going to have to take it higher
First let me say I love my 2013 kia optima, my complaint is that I did not realize that the car did not come with a spare tire or jack. I know it has 24 hr. service to call for 5 years, however I know I will most likely keep the vehicle for more than five years, what do I do them. Also where I live in the country of rural Ga. I don't want my wife to be stranded in the middle of nowhere with a flat. She is a country girl and can change a flat tire, like all country girls I know! Please contact Kia and express my concerns.
Please I need your intervention now. Kia Midrand is really giving me hypertension now. I stil don't have a car licence disk! I bought a car and was given temporal permit as usual. It expired afta 21days, I went to kia to get my number plate, I was told it's still not ready. They gave me another temp permit expiring today 14th. Yesterday, I went to kia and was told number plate is not ready but Nash,a salesman would deliver it to pretoria where I'm residing. I am still waiting, no Nash, no call for apology, no permit neither number plate.
I have been moaning about the service I got from the beginning from them until Denzel at web customer service intervened. I think I was the first to buy this new picanto in gauteng as a whole. I have been waiting for this car since I saw it online, february when wheels.com was talking about Audi who drew it. I went to the web online support,requesting them to let me know when car has arrived. I kept on calling, surfing , going online just to keep my patience strong. Finaly july15 it was launched. I tried dealers, they said it had not yet arrived due to snow. 21st July I bought the car. Believe me we were struggling for the colour, no one knows which colours were coming. Fine, I tried to understand cos maybe I was quick before they knew anything about new picanto.
What keep bothering me is the ignorance and poor service from Christo, the manager. Believe me, he never came out to speak to me afta I waited from that 21 july till my BIRTHDAY 2 August where I had to go for any colour. I never saw his face at all as the first customer to buy this new car in his branch ON MY BIRTHDAY! I was there for almost two hours waiting waiting for Nash to get full info from headoffice . He kept on going to the manager but he would just peep.
He stil did not make any effort for me to understand what next about car disk because he is the one who refused with another permit yesterday. They don't bother meeting me halfway in terms of service, I keep on leaving work in joburg to them and I see other dealers delivering products to their customers at work like that permit was going to be delivered. I really regret choosing their branch, this always pains my heart but now again it's worst.
I love kia product. If they valued me as their important customer, do you think they were not going to follow up and give me update in everything! I am really troubled in spirit. Please help Me kia, I will not call them again , I will use taxi whilst waiting for the disk.
I bought a 2013 sorento . I like the suv but I'm disappointed. I had it back to the dealership for a computer update for the rough idle with The a/c on. Now it idles rough sitting at a stop light with the a/c off. I was going for a v 6 but they didn't have one on the lot and told me I would be happy with the gdi 4 . I feel now I was lied to.. I have to put the car in neutral at stop lights. A simple fix would raise the curb idle up. Mine is at 500 rpm. If I press down on the Pedal and bring it up to 700 to 800 rpm in drive with the break on it is prefect. I bring it to the dealership and of course they say not codes no fix. I have owned may cars with 4 cylinders and never did this. Is there a fix or should I just trade it in. I bought it in crystal river citrus Kia.
Trying together reimbursed for fuel is a real challenge. First had to take off 2 hours from work to get there on time. Second I live over 60 miles from nearest dealership. The dealership was ok but when they went out to check miles on vehicle the lady just had me look in to check the odometer ( if that is all I came in for let me call in).
To summarize the 15% inconvienence tacked on did not make up for hassle, I cannot get rid of vehicle due to diminished value, the MPG was a big factor in buying the vehicle not just for economic reasons but for environmental impact as well. Not sure that Kia has addressed this issue at all.
I do not think that Kia is honest, one does not get the MPG on a Kia soul that was claimed unless they were driving down a mountain the whole way. This compounded with the hassle I have received from Kia finance to change my due date. So far the vehicle drives well but I am worried now about warranty should I need it. I hope that that dept is overseen by someone else.
dear brother, kia cerato is a good car but the services & maintenance in jaddah is the bad thing. they are organised, they are not accepting cars easily, they are not working quickly, they do not understand the problems in cars,the number of staff responsible for the quick services are not sufficient (2 staff??), they are not doing all the chick list for each Km as specified by the company in the regular services, they requested from me ~620 RS for 20000 km to change only filter of air condition & one other filter & oil exchange.
In each regular check up i found they are putting more engine oil than the max. limit, which when i went to outside specialized oil exchanger he found ~700ml oil in excess. Also, i found other people in the same day that i was their complaining that the spare part ( as compressor of air condition, master of breaks)are not easily available & they are going to request them & ask them they will contact them after 2-3weeks..
is it correct to leave your care unrepaired for this period. Also, the lack of the number of point responsible for services & if you found a place they will said to you that they can not do all services. Until now no point for kia services in Makka which is a big countries in KSA...... Do they know about Kia car services?, Is this services for each car is sufficient to follow the car engine? i don't know if the Kia company will be satisfied for this or not? or should i go i seal my car??
The commercial with the red car nor the green is not their idea. the idea came from Joe Ann lias book The wood rats dragging their long tales not tails behind them.Page 20.Whoever you are I hope you stop stealing my work.The The bible say whatsoever one sowth that he shall reep.You stole from me ,the same people stole from me will evently steal from you. You could have gave me something for my work.Since I'm next to being homless.I didn't go to college not much school.I wonder why big shots like your company would steal my idea. whoever did it they darn near copied the whole book. where is my share since the book copyrights belong to me.
That kia comercial the idea is mine. I stand out a lot because i have this weird imagination. I have my on style.Kia got the idea for their comercial from my book calling all mouse.In the book The wood rats dragging their long tales behind them PAGE 20.Whoever is doing all that stealing I have a word for you.Whatsoever a man sowth,that he shall reap. I want to tell you later on down the line you gone lose your job. Your wives and family is going to be begging.and there will be a sickness that will spread that will have no name.The No Name desease Their is no cure.
The old lady.How about 20 million after taxes The old lady.That's not to much to ask since you made billions overseas the movies.Everyday 24/7 they were on tv.Enie Meanie Miney and Moe the rapper the domineering one.my idea my characters my scenary my paperboard box my boombox my jewlery. my everything
I purchased a 2012 Kia Optima in December 2011. It just reached 9,000 miles. All of a sudden the front end began to
make a rumbling noise like the front axle is about come off. The vibration is on the right front passenger side. I am now afraid of what I have invested in--I took it to the Kia Dealership on Mt. Moriah in Memphis, TN. The service department kept the car for two days and the technician stated that she heard the noise but could not find out what it was.....On Thursday afternoon I was called to come and pick my car up but there is no resolution to what the trouble is with the car. Bill in the service department stated that he would have to call the corporate office in order to find out what is going on.....I want this documented due to the fact that I am a Coach and I transport students and if something were to happen, I want it noted that I made the local dealership aware of the problem and now I am notifying the corporate office. The noise does not sound well at all. Please notify me to show that you read emails and you care about your customers.
I look forward to hearing from you....
Zinker Williams
5434 Eagle Bead Cove
Memphis, TN 38125
901-314-2731
I think it is unfortunate that the service dept at Kia of Vero beach is so fixed on how much money they can get from their good customers that they lose site of the big picture of having a satisfied customer that will continue to buy their product and use their service dept.
No one has touched my sorento but Kia, but the last visit I had with a complaint of winning noise when my vehicle changed gears has really turned me aganist Kia and their service dept. (I will not return at all) Instead of working with the customer all the service manager did was calculate how much money he could get of of me, that is very unfortunate of course I would pay any problem that was not covered by the warranty but to have the service manager to start adding up the cost before the problem was even found was not wise on his part at all.
Thank you
I put my kia sorento in to find out why the 4x4 was not engaging they had it for a day charged 300.00 and still could not tell me what was wrong but if a brought it back they would keep looking and they couldnt tell me if they would be able to find the fault on the next visit which makes a joke of the certificates on the wall of the service centre about fault finding and retification. I sent a email to the dealer asking if they think they could find the fault if I booked it in again and they didnt even get back to me. If they could have given some information back instead of yer its still got the same problem
1st Kia of Simi Valley's service is charging customers for repairs they don't do. I took my 2010 Forte in to have an oil leak rechecked after they did a previous warranty repair for an oil pan gasket. The dealer called and told me that the front seal on the engine was now leaking. They told me that they needed to remove the timing chain cover to replace the crankshaft seal.
After 2 days, I picked up car returned home, opened the hood and noticed that nothing had been taken apart. only that they had done a poor repair on the oil pan again, which was still leaking, worse than before. The envoice indicated that they had removed the timing cover, 3.3 hour labor, replaced the seal and replaced a cap seal.
I returned to the dealer and spoke to the service writer (Robyn) and the mechanic and he told me he replaced the seal. Robyn was not the service writer when I brought the car in. Three days leter the service manager (Vince)called me and told me the mechanic had "confessed" to not doing the charged repair.
He told me he had to order a gasket (which I found out only took 2 days to get) and they would properly repair it. After 2 weeks and several calls the service manager finally called back. I took the car back and they completed the repair using another mechanic.
Had I not had a 12 year background as a mechanic, I would not have questioned the repair. The repair was under warranty although if I had paid for the repair (approximately $400.00), I would have contacted an attorney to sort it out. I will never take my car back to 1st Kia, purchase a car and definitely not for service.
They were unprofessional and lacked the knowledge to even be aware of what the mechanics are doing in the shop. The Bureau of Automotive repair would be very interested to know that 1st Kia of Simi Valley is stealing from their customers.
I went to put the seat belt on my grandson and it went down in the seat, it is not properly in the back of the seat to stay up enough to hook it. I couldn't get it out of the back seat and I took it to the Dealer and he said KIA has nothing to hold it up. He pulled it out for me and that was the end of it. Advanced Auto was my next stop to see if they had something to keep it up out of the seat so I could use it. Well they said they couldn't fix it. So I came home and put a close-pin on it to keep it up out of the seat, I don't know if the hole is too big or what it is doing, but it is very unsafe. The front passenger seat is so low, people complain all the time about it is so hard to get out of once you're down in it. I really like my KIA and the last one I had, but this is a real safety problem for children to be safe in their car seats. I just wanted to inform someone about the problem, before something happens and someone dies.
I am writing in reference to an extremely negative experience I encountered when I visited your dealership located on University drive in Huntsville, AL. I was looking to purchase a 2013 Kia Forte - VIN KNAFT4A24D5672173 - advertised on the dealerships website for $11,625. When I arrived at the dealership I was instantly approached by a salesperson who was very nice and eager to help. I explained to him I wanted to see the vehicle advertised online and also wanted to see a new Forte so I could consider the options of buying the used car compared to the new car. His response was you cannot believe everything you see online. He stated that cars are placed online to get customers to the dealership and once there they could see what the dealership had to offer. He then proceeded to show me the new cars. Finally, he took me around and showed me the used cars. The 2013 that was advertised was on the lot. After we looked at the new and used Fortes, I asked him to get me a price quote for a new Forte and the 2013 Forte. He came back and gave me a price of $16,999 for the 2013 Forte that was advertised online for $11,625. I asked if I could borrow his computer to pull up the dealership website and show him the price of the car. When I pulled up the website he took the price over to his manager. He came back and stated the online pricing was 2014 pricing and since it is January 2015 the price has changed to 2015 pricing. We then offered to pay cash for the vehicle if the $11,625 price would be honored. The salesperson did not acknowledge the cash offer and quickly changed the conversation to encourage me to buy a new car. Also, when I first arrived at the dealership, I was asking to trade in a 2011 Ford Fiesta. I expected to have negative equity in the Fiesta. I currently owe $8,500 on the vehicle and using Kelly Blue Book as a guideline I expected to be offered around $5,000 for the trade in, I was extremely shocked when I was offered $3,300 for the trade in. However, my disappointment is un-related to the trade in. My disappointment in KIA is the fact KIA advertises prices online but refuses to honor the advertised price. Finally, I am not a customer who needs or relies on generous credit approvals. I was told by the salesperson that I was not a typical KIA customer. He stated most customers were in desperate situations and were just happy to be approved for a vehicle. I appreciate the KIA policy to approve all customers. However, I believe you reputation as a company would be better served if you honored advertised prices. It is unbelievable that a company advertises a price but refuses to honor it. Until yesterday, my plans were to trade in my Ford and get a KIA Forte. As of today, I am unsure how I feel about KIA.
I went to town yesterday. I hit something on the highway on the way in. The my tire light came on. I pulled into a parking lot to check it out. I found out my back tire was flat. No problem, I always keep a pump and a tire plug kit in the trunk. So I start pumping it up. It's not inflating. So I thinking, OK I got to use the spare tire. Guess what? There's no damn spare tire! There's not even a frickin jack! There's a frickin pump that looks like it cost like 20 bucks and a save a flat container. Which is worthless because I can't inflate the tire. So I call the dealership, they tell me yea that car (2014 Rio) don't come with a spare. But they tell me that I got the road side package, and to call them. So I call. They said they would have someone out in about 45 minutes. The guy showed up, hooked my car up and towed it a couple of miles away to the dealership service dept. I'M HAVING MY CAR TOWED FOR A FLAT TIRE! WTF! Anyways. They tell me it has two holes on the sidewall. So I need a new tire. (105.00) bucks. They didn't have one, had to order it. Another hour. It ended up 3 frickin hours for a flat tire! I love this car, and your service dept. it is awesome. Never ever dealt with a service dept. like the Kia ones. Great people. I asked how much a new tire and rim would cost. They told me between $300.00 and $350.00. They said I had to buy the kit. I don't want a damn space saver tire. And I hate the jacks that come with most cars. I always use a floor jack. Anyways I had to write this a day later because if I had written it yesterday, it would have been unreadable. I was so pissed off I was shaking. I mean seriously, if I got towed into the service dept twice, that would pay for a new tire. On a side note. The salesman told me I had Sirus on my radio. Come to find out it doesn't work in Hawaii.
I bought my Kia Soul in May 2013. It has been great thus far until a few days ago. This past weekend, January 9th-10th, my Kia Soul would not start. I live in LaPorte, IN and the weather has been snowy, icy and with minus wind chill factors with temps in the minus 20's. I am in a band and use this vehicle to transport band equipment from job to job. If my car is not reliable, then I cannot continue to do this. We were finished with a gig and loaded the equipment into my Kia Soul. I got in and tried to start the car and it did not turn over. I tried turning the key in the ignition 4 times and each time all it did was click. The battery seemed OK as all of the lights in the dash were bright. I went back into the venue and asked if we could wait there as I had to call for a tow truck. The place was closing and I was imposing on the owners to wait with me when they truly wanted to go home for the night. In the meantime, my boyfriend went outside and he tried to start the car. He turned the key in the ignition 4 times and on the 5th try the car finally started. So we thanked the owners for waiting for us and warmed the car up and then made it home. The very next morning, the car would not start yet again. And the same scenario ensued. Finally, after turning the key in the ignition multiple times the car finally turned over. So we drove it directly to Neilsen Kia in Michigan City, IN. It was a Saturday and the service department had already closed. So I left the car with one of the salesman (Chuck) and filled out a form and dropped off my keys. On the following Monday, I called the Kia service department and asked if they were able to fix my problem. The mechanic on duty (Mike) explained that the problem was not fixable. I thought that Kia had a warranty that covered the car, bumper to bumper, for 5 years or 100,000 miles. This was one of the main reasons I bought the car to begin with. But Mike explained that the problem is in the design of the 2013 Kia Soul. He said that the starter is mounted to the bottom of the engine block and there is no splash shield protecting the starter from snow and ice getting into it. Thus, the starter froze. I asked if a splash shield could be put on my car to keep this from happening in the future. He told me "no" as they only started putting the splash shields on the 2014 models and the 2013 Kia Soul had a different body design which would not accommodate the 2014 splash shield. So I said, "Well, what can I do as I need to have a reliable car?" And he basically told me "nothing". He also told me that 3 other Kia Soul's of the same year had been towed into their dealership with the exact same problem that weekend. I can't believe that Kia would not address this issue. This is a design defect and it is not something that I am responsible for. I cannot continue to drive the car in the cold weather when it is not reliable. So we drove it directly to Apex Muffler in LaPorte and explained the situation to one of their mechanics. He said he could configure a splash shield for my car and it would cost $120. So I left my car with him to get this taken care of. In the meantime after he looked at the under carriage of the car, he called me and said that there were actually holes drilled for a splash shield placement. So what gives? Why couldn't Kia take care of this for me? It should be covered in the warranty. You must know of the problem because you have taken the initiative to redesign the car in 2014 to have the splash shield to protect the starter. This can become very dangerous to people as they can become stranded in below zero temperatures and it can be life threatening to those who live in states where the winters are challenging due to snow, ice and low temperatures. So I would like someone to address this issue or at least refund my money for forcing me to get an outside mechanic to repair a problem that Kia should have taken care of in the first place.
On April 1, 2014 on around 4 P.M. I was driving on Astoria Blvd, Queens, NY, and while approaching the red light the car all of a sudden shuts off. I waited few seconds to start the car again. The same day while driving to the Bronx, NY at around 5 P. M. while driving on the Cross Bronx Express Way and Middletown Rd. I experienced the same situation as stated above on this letter. I am very concerned about this, because is not only about my safety, but the safety of other people on the road.
Because there are no Kia service department in the Bronx, NY where I live I called Kia at Tenafly NJ, where they wanted me to take the car the next day 4/3/2014. I emphasize that it was impossible because on that particular day I was traveling to PA. The appointment was scheduled for today April, 2 2014 at 4 P. M.
Your attention to this matter will be appreciated. I can be contacted at 917-412-1356
Sincerely,
VIncenzo Castellano
I bought my second Kia within the last 12 month’s, the last one being one of my daughters first car. Although it was used it still put her into a $14K debt and as a college student that ain’t exactly peanuts. She took delivery of the vehicle and noticed the gas tank was only half full. I have since learned that this is a new company policy and I want to tell you that the policy sucks. It took the thrill out of the purchase and makes you guys look like you’re hard up for cash. It also makes me wonder what else you’ve done that I haven’t noticed yet, being that you seem to be that desperate. I have two more kids in line waiting for vehicles and considered trading in my 2011 for a newer model, but I think I will go to a company less cash strapped than you seem to be. I will pass this policy along to everyone I know in the hope that they reconsider buying from companies that do that kind of stuff.
Good luck
M. Vazquez.
This companys finance department has not got a clue how to organize finance. The right hand does not know what the left hand is doing. I decided to pay off the balance for my vehicle and contacted KIA finance department to get a final figure. They worked it out and I paid the required amount by card and I asked for conformation that I had now paid in full for the vehicle.
The conformation arrived next day saying that they had no further interest in the vehicle. Two days later I received two letters both from the finance department, both different, which stated that there was a shortfall in the amount that I had paid, one stated that I was some £112 pounds short and the other stated that I had not paid anything off the final payment. So what was going on in the same department and I said at first, the right hand does not know what the left hand is doing.
I decided to conact Consumer Direct, which is part of the Trading Standards Office. They advised me not to pay anything more as I had the letter stating that the company had no further interest in the vehicle, but I was to phone the company and point out their error and see what they said.
So I phoned the finance department, which by the way costs 10p a minute as it’s an 0871 number. They don’t hurry themselves and my phone bill is mounting up, they don’t care it’s not costing them anything.
To say the least, I had a good rant at them and the unfortunate lady on the other end is getting a right ear bending. She says she will look into this cmplaint right away and within a few minutes she is back on the phone and says that I am right and that there is nothing more to pay for this vehicle.
I once again ask for conformation in writing and sure enough two days later I get an identical letter to the first one that I had received, saying the they had no further interest in the vehicle. I have informed the Consumer Direct what I have received and we are now waiting to see what happens next. I have been advised that if they come back again for further payment, I should take out a summons agianst KIA for harassment.
I have never known such an incompetent company before and I am now wondering if the same sort of problems exist in all other sections of this company and I am now worried that I may have made a terrible mistake in buying a KIA car.
I had a day off of work and took my Kia Spectra in for a recalled part that needed to be fixed. During this time I also requested an oil change. I dropped my car off at 8:15am and was not called until 11:15am to pick it up. When I was trying to pay for the oil change there was no paper work on this being done.
The admin person told me to go walk back into the service center to figure it out. That was the 1st rude thing that was done. Customer service would have been for her to call or page the tech to come into the show room area. I went back to the service department only to find out my car had not received an oil change.
This dealership had my car for 3 hours to do 1 thing?!?!?! After the tech said he forgot about it that he would get it in for the oil change in the next hour. Are you kidding me?!?!? I had made other appointments that day since it was my ONLY day off.
Not 1 person apologized or offer any assistance or a solution to this issue. Don’t you think these people could have said here come back to us and have a FREE oil change. I don’t even care if I had to pay for the oil change but at least offer something. They were very unprofessional. I TRIED to give this dealership another chance. This is the 3rd issue I have had with these people.
They have a brand new building and I thought the help there would have been different. Though I found out the hard way nothing has changed with their service! I also don’t think someone on the clock and working should be on their phone more than speaking to a customer.
I now know why you only give a 100,000 km warranty for your kia sorento i have the miss pleasure of trying to track down an engine for my vehicle. I have had brake rotars replaced $800 / a 4×4 problem repair $1900 / NOW I HAVE A ENGINE THAT NEEDS REPLACING and cannot find one in Aust. I have not had the vehicle 4 years yet and I dont think paying $44000.oo is value for my money. I have sent emails through to you guys before were can I get a replacement motor so I can at least off load this LEMON. I work for myself and this is costing me big time. Thanks.
I have a 2009 Kia Optima and the battery keeps dying if I don’t drive it for a week or two. I keep towing this car into the dealer and they charge the battery and say everything test OK. I have had it into the shop 3 times over the last 6 months. Kia is refusing to replace the battery stating that once charged everything test OK. They said that I should start the car and let it run every few days. That’s easy for someone that doesn’t travel weeks at a time. I can replace the battery on my own, but that’s not the point. I shouldn’t have to replace a battery after 2 years.
The good news is that I have 5 years of Kia roadside assistance, so they will come out every time I need a jump and Kia will pay for it. I bet I can far out-way a cost of new battery with the roadside assistance charges that Kia will be paying for. Thanks for nothing Kia!
Kia is at it again using my rats. Their using stuff out my book again.I’m going to do this again.In the book the wood rats dragging their long tales behind them. page11 boutique page 12 four wood rats the red car page 19 calling all mice.page 20 the army of mice they came from all over th world page 20.celluar phone page 23 enie menie miney moe are their names black jogging suits page 28 shoes page 28 shoes female oufit page 31 purse page 32 mini van page 44 paperboard box page 56 nasty rat festus page 56 rats driving car page 93 sharp car page 94 moe the wood rat rapping page.
105 boombox page 111 poochie mama and black skirt jewlery page 128 green car page 131 earmuffs page 131 hair upkeep signifies a barbershop page131 brown wood rats dancing 133 red hooded jogging suit page 134 tennis shoes page 134 black sunglasses page 134 scenery the hood page 127 stefon with packages my characters page 127 Joe Ann Lias
Dear Sir, I own KIA car,and i do all the maintenance on time,suddenly i haired a sound in the gear box .i tried to call for an appointment it was impossible to rich anybody by phone,when i drove to auto mall branch in Jedediah they refer me to Sylemaniah becouse they don’t have the service for gear box when i ruched to sulaimaniah branch they could notaccept my car before fife weeks from today and they refered me to nuzhah and i could not find the location nor the phone# Kindly help me with my case befor i loose my kia gear box.
My 06 kia optima has 42,000 miles and has had issues with the lights from the start. Finally the dealership said if I had any other issues with the lights bring it in they would give me a loaner car to drive until my car had its lighting issue fixed. My brake lights stuck on while the car was turned off and parked at my job. After the battery was drained and the car would not start to be driven ANYWHERE,the dealer said that no loaner cars was available and just bring it in and drop it off.The service dept. sales dept. or the dealership manager would not offer any other assistance.
I only live two blocks away but as a female living alone pushing the car to the dealership was not an option. The purpose in buying a kia was for the warranty coverage.
My Kia Sorento was leaking antifreeze. I bought it to Kia Flemington. First of all the person in charge of service would not return my call all day Saturday 5/21. I should have known that was a bad omen. Then he told me to leave my car there on Sunday night they would work on it with a diagnostic for $120. All day Monday no call, called back 4 times they said they had it on the lift all day and could not figure out what was wrong with it. Tuesday called back 11:30 John told me he would go get the estimate. Came back with all the hoses needed replacement, which I assumed.
Told me parts cost 451 and labor 1169. TERRIBLE LIE!!! Told him I was coming to get my Kia with this rediculous price. He told me the manager said he could take $500 off the job! You know he was lying about what the job cost. I took it to the neighborhood mechanic. He did the job for $459 in Hillsborough NJ. I will never buy another Kia because of these shysters. I have owned 8 cars and the best so far is Nissan. Don’t get your repairs done down there you will be fleeced.
I* bought a brand new kia soul 2010 in jan 10 if I do not drive it for three or four days the battery is dead this has happe3ned 5-10 times had a new battery put in last may or june this keeps happening I bought aq battery charger running up my electric dealer sai9d i shoulod disconnect the neg battery if i go away for three or four days I am a single senior woman and have not got a clue about this that is why I bought a brand new car so Iwould nolt have this problem anyone out there kinow who I can contact
Myself has come up with a cure for people like Kia who take people.I will not mess with publisers anymore. I don’t like when people still my work. So I got 25 of my friends to say this is my story then it will be be Goliath beat david down anymore I will copyright but I will not depend on them for support they know them rats is not no foreigns Enie Nenie Miney and Moe it was not ment for them to be gaggsters kia did that i guess that’s how all blacks are. They are not gangbangers .The book The Wood Rats Dragging their long TALES is nobodies gangbanger. Thank you kia now I know what you think of blacks.
Peace I’m outta here. P>S.if you hadn’t noticed the rats are from the hood and they are American americans just like me
beware cheating don’t get you know where. Enie Meanie Minie and Moe I am going to sell the characters i got a good price I hate to do it but I think that is best for everybody. A company want to buy the characters .the wood rats dragging their long tales behind them is going to be history.Kia and this company will be running the same characters. They are mine and i can prove it. The put all kind of dates up there i have the original document. Kia picked They were created in 99 In the book The wood rats dragging their long tales behind them There is a story call beware cheating don’t get you nowhere.
This is a paragrapg all the animals were preparing to run in the race,because the prizes were great! First prize was 2003 convertible second prize a 10 piece living room set. The next prize was a 52in.T.v.The third prize was 50 pairs of JazzEwalkers with the three buttons on the side.they were compliments of the jazzEwalker Boutique which is owned bt Enie Meanie minie and Moe. The shoes come in all colors in all colors including flowers and plaid. This man say he is willing to take the stories that i have written under another title. he want’s to buy the copyrights It’s gone be a quick because like before 2012.
The name of the book is DisNthat I think i’m going to put some of my stories on frre stories I’m not gone try and seel no more I’m going to let the people read them for free But you will have to go to Freestory to read them i just like to write. The boutique in the kia commercial is mine. I will not publish any more books i will just write them for free that’s the only way to do it I will just put them on the net for free. I have some more about the rats and some more stories i rather for them to be free than some foreigners steal them.Look on free story and you will read them they are free. They were there for a long time.
i have decided after this book my which is called ?I will put them on free story and let parents read to the children.they want have to worry about cusing and talking bad.I love to write children stories I have found this black publisher I hope he is not a thief. One of my stories is on free stories so if you like them let me know I will do it for free maybe some one will be honest.But thankful i got someone to handle this but he is handling it different we are going on the road. You kia copied parts out of my book Anybody see those rats should no them is not no Japanese rats them wood rats and they name Enie Meanie Miney and moe
Kia client, Saudi Arabia, the world’s worst car client in my opinion. Unsuccessful service, bad deal, there is no hospitality and welcome the customer never never at all. I bought the kia car and then try to connect with most branches of the Kingdom of Saudi Arabia and i have not been answered on the phone by anyone in customer service. Staff expertise in dealing with the customer is so so bad it makes not not happy at all. I honestly would not buy another car in my life from Kia never ever because of these experiences. Will not advise any relative or friend to this car company and this bad agent service.
mainly my complaint is with the way the dealership handles their customer after the purchase. i purchased a 2011 sx kia sorinto and my niece purchased a 2009 carry over brogero. the cars are what we expected. the customer relations suck. we ea needed a third key. simple enought. but after calling a “number” of times and talking to jordan we each gave up. they jordon nor the dealership took the time out of their busy schedule to call us back. finally after approx three months my niece got a call they had her key. she has already went to the local kia dealer berlin city and ordered one…
this one only took 4 days and it was in her hand. needless to say we drove 50 miles away from home thinking we were getting a better deal. well money wise saved a few dollars. service wise lost a bunch. i would think after two people bought 2 cars from me at a total of over $54,000.oo being a sharp sales person i would give them outstanding cust service. even go out of my way to make sure they were happy, but that’s me. i nor anyone i know will go back to capital city kia in the future. kia is the one that going to hurt. i will look around for people that talk about their cust service next time because most of today cars carry out standing warranty along with the price being close together on the high end cars.
but thanks for reading and feel free to contact me. tct.payne@yahoo.com
As I said earlier on this thread Kia stole my ideas from My Book The Wood Rats Dragging Their Long Tales behind Them. In this book I describe all my characters even down to the last detail. In this book there are 38 stories in the book kia just took what they needed.They know all about me they lie about they didn’t know me I been on the television two times and the news paper twice in their viewing area. They have a car lot down the road from me . Whats funny is whoever took credit which i know who. I’m going after them to. because they lied to kia about their idea. they had no idea both commercials all mine.
They copied my wood rats they are not hamsters they are wood rats. They might have hamsters where they come from,but in the hood we got wood rats. plenty lawyers wanted to help but they didn’t. Because they had money problems. I’ve noticed that Kia has a track record for stealing other people’s work getting rich. This has been Joe Ann lias Book every since i wrote and kia nor that ad campaign that stole it all mine. Kia need to get rid of you. I’m the monry maker.Thanks to kia for bringing it out. It’s a gift Mr.
Kia Its a talent I was born with. I don’t have to think because it is always on my mind. And you can’t take it away. THE OLD LADY
I can’t understand how Publish America don’t say nothing to Kia about about stealing my work. They copied that commercial from my book. The wood Rats Dragging Their Long Tales behind them is my work I described all my characters in my book their cloths their shoes,their business their sunglasses their cloths. Kia stole from me nobody won’t to get involved. I might be dead and gone. But when slavery come back again it won’t only be ancestors but other races to. Somebody that Knows about this soul me out. The commercial Kia got you need to take a break. I will tell the whole world that you took my stuff. And guess what i ain’t gone shut up. The Old Lady
Kia stole all my information from my book what i don’t understand is why the book company which i have a seven year contract with publish I don’t understand why they are sitting back not saying nothing. I hope I don’t have a dead cat on my line. They stole my characters presented them like a describe them. kia was so sure of themselves they didn’t change a thing they copied just like it was in the book. the idea for the hood was my story my idea i found out the first commercial with the red car was mine.
They copied my material and everybody just looking the other way. Every lawyer i get he tell me he has not got enough resources to tackle kia. well I just know the Kia are smart people when it come to stealing and lieing. SCRATCH A LIE FIND A THIEF!The story of the hamster comercials First of all they are not hamsters they are wood rats. they stole everything but the kitchen my characters say for instance:In the book the wood rats dragging their long tales not tails behind them on page 11 they stole my boutique.
lottie and dottie the twins are my god children i hate i put them white if i had they wouldn’t have put them on televisiob all my characters thet were grey brown and white they used them. they they copies copied all the white light bright and they were layed to the side. In Double Trouble the wood rats are the gang of rats who called themselves The Erasers they are black then wood rats are brown and they are huged their are not like hamsters they can carry the hamsters around.In my story calling all mice kia stole my idea also the van i had was cool buth the rats going down the highway full of lanes is mine want to know where they were going.
Enie Menie Miney and Moe the four wood rats had been kidnapped by the lunitic Possum and was all tied up and hanging upside down with thick ropes tied in knots. Now T-kake the mouse by himself could not chew the knots by himself so he sent out a destress signal Calling all mice thats where all the mice is going down the highway to help their buddy t-Kake the mouse. The Boutique belong to Enie Meanie Miny and Moe they are selfmade millionairs like my uncle he was a great entertainer the material he wrote was happening in his day. The Old Lady
This is Joe ann Kia I want you to know the wood rats is getting old. to bad you don’t have part 2 i have it and you is not going to get it. those commercials you playing is no good no talent how far you think you gone get. i wrote and i don’t know howw you got a hand on my work. i don’t need nobody to tell me nothing. the people that’s steeling black people work. nobody in your company can come up with anything i got me another book company if you steal that i’ll be coming at you.that junk you putting on won’t sell a toad.I got something hot wouldn’t you like to know.
Part 1 the Hood:All the animals were preparing for a race the prizes were great. They were compliments of the jazzywalker Boutique my idea you stole it. i saw one of them cars up close somebody would have to be out their cotton picking mind to ride in something we had three in our family we gave them back. when they found out you stole my rats and made billions. I got to go now I just bought a brand new rice patch. smile you on candid camera the old lady. You can steal but what i saw and read you were about to terminate them none talent hamster. but when you looked at my rats with no tails.
I will be writing stories out my book and out my new book I never heard of you I really would like to know How you got your hands on my work. from what I see the commercial uyou making want sell a toothless man a toothbrush I bet i can. THE OLD LADY
The twins you see dancing their stage name Lottie and Dottie they thirteen years old and they play piano and they go to acting school. They are dancing because they are happy their mom and dad gave them a birthday party If everyone stop taking pay offs I could get some help. If you watching the commerical They got this idea off the back of my book. The Title Is Lottie And Dottie’s Birthda Party. Kia kidnap my god children Draw your own conclusion Once in a town, called Willow Spring Creek, lived a family known as the Bakers.
Homelee and Caroline baker.The Bakers had lived in Willow Spring Creek,all their lives.They also had two beautiful daughters. Lottie and Dottie were their names.Everyone in Willow Spring Creek,had met or heard about lottie and dottie.They were very well known for their beautiful red hair, and their beautiful blue eyes. I put them white because Kia would never have pick them all my white and light characters got picked not the black. See Lottie and Dottie is really black But I thought they would get further ahead if i patrayed them as white an they did.They both wore two pony tails and a bang, that rested across their foreheads. They looked so much alike until when people thought they were talking to Dottie they really was talking to lottie. It really got very confusing some time. Sought of like the wood rats I’m surrouned by twins you know.
There is something else to, Lottie and Dottie always dressed alike, and they always wore the same things all the time.Never would they dress differant.Although they had lots of cloths they all were the same color,the same shape,the same size and they were all cut from the same pattern. Lottie and Dottie were very neat dressers and also very well organized.The twins were so much alike When any one would see Lottie and Dottie they both loved yellow stll my idea differant color come from the same book The Wood rats dragging their long tales behind them.When any one would see Lottie and Dottie they would have big pretty ribbons on their pig tales. they both wore white blouses,and pretty yellow vests and skirts to match. They wore red fingernail polish white socks and yellow shoes. The twins came from the same book they stole my idea i told you they copted everything out that book if you noticed they getting rid of some stuff why you think that is?
I hope they haven’t bought this sight. My complaining would be useless. They copied everything else from my book why not this if they had knew my god children they would never have been up their White folks were good to my family they had butchers pens and everythig we never starve . I will always love white people don’t matter whether they were clan are what i can’t speak ill because they always protected me and my mom. When crosses were burn we got lost for some reason my mother always knew. I can’t fight them koreans but their end will surely come what goes around comes around.Lottie and dottie were very happy, because they were looking foward to valentines Day their 7th birthday party.The twins new anytime they had a birthday party.the neighbors would bring them all sorts of gifts. save the video in your favorites so you can com pare. they would get lots of surprises. and most of all their mother would make them this triple layer yellow vanilla birthday cake.Lottie and Dottie was very lucky girls.
Their parents own a very sucessful chicken farm.They supplied chicken eggs for the whole county. Lottie and Dottie got to go to a very good school.Green Hill’s elementry was one of the best private school in the district. When Lottie and dottie would return home from school they would do their chores. Lottie would start out with gathering the eggs, or working in the garden.Lottie liked her chores because Lottie was sort of and outdoor kind of person. But dottie she was differant, she was the opposite she was an indoor person.Dottie was incharge of washing the dishes,dusting the furniture, and vacum the floors.One evening when Dottie had set down to do her home work.she said lottie tommorow is our birthday and we must make plans.Are you sure?asked Lottie of course i’m sure said Dottie. so Lottie didn’t discuss it any further.She really hated disagreeing with Dottie. because dottie didn’t take it lightly, when lottie disagreed with her, because Dottie just as usually thought she could never be wrong.So as night grew near lottie and Dottie made their plans for their birthday party.for the followering day which was February the 13th but the twins thought it was the 14th which would have been Valentines Day their birthday.As the followering day approached, the twins became confusingly happy more excited about their birthday party.
Lottie went to gather eggs as usually, she was also very happy, singing skipping all around. When Lotties dad noticed how strange lottie was acting,he said Lottie you seem excitingly happy today for some reason.I am replied Lottie,today is a very special day for me.What’s so special about today?asked her father.Lottie whispered something softly from her lips and skipped on.now dottie was also in a very happy mood and her moyher said to her,Dottie I’ve noticed that you are very happy today for some reason.Today is a very special day for me.It is? replied Dottie’s mother. And Dottie continued with her chores.So when the twins got finished with their chores Lottie asked Dottie would she go to the general store with her,and Lottie agreed to go with her.But on the way to the store,people began to noticed how happy Lottie and Dottie were.When they finally reached the store,Mr.Hall the owner of the store said hello Lottie and Dottie,hello Mr.hall replied the twins.What can I do for you girls today?asked Mr.Hall.Well Mr. Hall we were wondering do you have anymore of that good old bubble gum that we love so much?asked Dottie I sure do said Mr.Hall.As a matter of fact I just got some more in yesterday. We would like some please,requested Dottie.
how much would you like?asked Mr.Hall.Only 25 cents worth replied dottie.Alright said Mr.Hall.While he was getting the bubble gum and putting it in a bag he also noticed there was a certain glare of excitement on the girls faces.Why are you two so happy today?asked Mr.Hall.Today is a special day for us replied Dottie.And after they had settled up their account,with Mr.Hall,the girls went on their way smiling to themselves.On the way home way home all they could talk about were their birthday party.Because they knew as soon as they walked through the door,everyone would yell happy birthday Lottie and Dottie.it never cross their minds,that they had gotten their days mixed up.So as Lottie and Dottie approached the house,lottie suggested she would take a look in the window,and to Lottie’s surprised there was not anything going on out of the ordinary.And then Lottie turned and said to Dottie maybe we came back to early,that’s got to be it replied Dottie.The longer they waited, the plainer it became,that there was not going to be a birthday party.So as the girls went into supper,their faces were very sad. Even the twins parents noticed how sad the twins faces were.So their father asked was there anything the matter,and they replied no.
Then they asked if they could be excuse,to go up to their room.When they left,the twins mother said to the father, I wonder what on earth was that all about.I don’t have the slightest idea,but I know one thing this has been one strange day, replied the twins father.Since tommorow is their birthday,seem as though they should be real happy.Their father didn’t have the slightest idea,that the twins had gotten their days mixed up.That night the twins were very restless,they tossed and turned all night.They couldn’t sleep because they thought their parents had forgotten their birthday.Before the twins knew it the next day had arrived.The twins were up earlier than usually.When the twins came down to breakfast, their parents looked so happy.They said good morning girls,how are you doing this morning? We’re doing just fine replied the girls. Why are you and mother so happy?asked Lottie.well today is a very special day for me and your mom,replied the twins father.It is?asked the twins.Still not knowing that they had their days mixed up.As soon as the twins finished eating they hurried outside.You know what?asked Lottie.What!replied Dottie.it’s a very hurting thing for your parents to forget your birthday.while the tears ran slowly down their cheeks.most children when they are sad,they have a very special p;ace where their can go and think.Well the twins special place was down at the duck pond.The Bakers they also owned a very big nice duck pond.
The twins were so caught up in their moment of sadness,until it seemed like time just slip away.It never cross their mind how late it had gotten.Lottie said to Dottie don’t you think we ought to be getting back?Mom and dad will began to wonder where we are.So with their watering eyes and broken hearts,still thinking their parents had forgotten their birthday,the twins started homeward.As the twins began to get close to their house,they began to see lots of cars going and coming from all directions.Also people were going in and out their house like a shopping mall or something.I don’t understand what’s going on,yesterday was our birthday nobody showed up.Now today No party everybody in the neighborhood is at our house.What could be going on?asked Dottie.Maybe mother is having another one of her boring bridge games,replied Lottie.I sure hope not said Dottie.as the twins entered the house,all their friends and neighbors, screamed happy birthday Lottie and Dottie!There was so many gifts and surprises all over the place.And when the twins turned their sights toward the kitchen,their mother was coming toward them carrying the biggest three layer yellow vanilla cake,that anyone had ever seen.happy birthday Lottie and Dottie,said the twins mother.
Thank you,replied the twins,but we don’t understand why you and father?would have our birthday party today,when yesterday was February 14th Valentines day,said the twins.No my darlings today is february 14th Valentine’s day.You mean to tell me all this worrying and sadness was all for nothing?said Dottie,Well that explains a lot of things said the twins mother,it sure does added the father.Happy Birthday Lottie and Dottie said their father,thank you replied the twins.Today was one of the happiest days for Lottie and Dottie,it was not so much because of the party,but knowing that their parents really loved them,was the greatest present of all.Boo!now that’s scary.and to think for once thet your parents,would forget your birthday,may be just a dream to some.But to Lottie and Dottie it would have been a nightmare in Willow Springs Creek.
Same book copyrighted 1999. This relieves the pressure . I love you no matter who you are no matter you religon no matter who you are you all are one to me that’s the way it suppose to be. forever love the old lady
in the commercial they betrayed gangsters you will find out who they really are people talking about riding in toaster don’t ride in no broke toaster when we got done passing the toaster around it didn’t work. Matter of fact the cord was loose and a little two year old was electricuted why would any one in their right mine what to ride in a broke toaster when after we through it away side the road in the hood. They like picking up stuff don’t belong to them.
The washing machine why would anbody want to ride in a old brogen down washing machine kia kept using my stuff to make the time run out they can’t treat their on people right they fighting them coming over here stesling our talent one thing about they don’t have a lick of talent back to the washing machine don’t hunt no old broke washing machine kia trying to pull your leg cause out in them bushes where you find them old washing machine you also find dead bodies. the old lady
As you look at the veido you will see a pivture of my botique, you will see Two rats one with a purse that’s poochie mama, the one with the tie is stefon. is my characters but they switch jabo and put stefon as her lover. Why? jabo is a soul brother. Read This draw your own conclusion. Beware Cheating Don’t get You Nowhere! Today was going to be a very exciting day in the Green Leaf Forest because, it was the day of the Annual Animal race. This race has been held in the Green Leaf Forest for the last hundred years,but they had never had the same winner ten years in a row before.
Because of this, rumor had it that Pee- Wee the fox was a cheater. The other animals didn’t believe that any one could be that lucky. Pee-Wee the fox was known as the fastest thing on the trot.He was also known as the only fox,indeed the only animal to wear HiFy Knee-High sneakers. all the animals were preparing to run in the race because the prizes were great. first prize was a 2003 convertable lynchburgh.Second was a 10- piece living room set which included a 52 inch TV, and third prize was 50 pairs if JazzEwalkers with the three buttons on the side. The JazzEwalkers came in all colors. including flowers and plaids.
They were compliments of JazzEwalker Boutique which was owned and manage by none other than the four wood rats Enie Meanie Miney and Moe the four wood Rats.The wood rats had begun to wonder how Pee-wee the fox could be so lucky as to win the annual Animal race 10 years in a row.The wood rats decided that the race needed some looking in into.To make sure there is no hanky panky going on,we have to come of with a plan to trap the cheater, suggested Enie. I’ve got just the plan.
What’s your plan? asked the other wood rats. Enie began to whisper into the other wood rats ears.he told them about his plan and they all agreed saying,If any cheating is going on, we wil find it out.Then we will teach the cheater a lesson he will never forget.The lesson will be Beware Cheating Don’t get You Nowhere! Ater the wood rats were through discussing their plan, the animals start to get ready for the race.First to enter the race was yours truly himself, Enie the wood rat not Hamster.Since the wood rats looked alike,who could say who was who,and really be sure.Nobody really knew,and that was the plan!O boy,was Pee-Wee the fox in for the shock of his life.He would not even see it coming until it was to late,especially since he was the cheater.
Next to enter the race,was the two bears,Honeysuckle and Buckwheat,and of course their little cousin Little Said,who had a very slim chance of winning becaue he was so short and plump and very low to the ground.But he was going to try anyway.nothing fails but a try,little Said thought.Who Knows? I just might win by some small miracle.
next to enter the rest was 2White the white monkey. Next was Mr. Simms the lion,then T-KaKe the mouse, next was Chatty the cat, next was Pelo the squirrel. Last of all Pee-wee the fox steps up to the starting line all ready for the race.Now that everyone was at the starting line, the baloon pop!and the race was on.
After they had been running for awhile ,everything seem to be normal,but of course the race was still young.
Finally Enie was getting tired. He signald for Menie to take over.After running for about two laps, Menie began to get tired,he signald for Miney. Miney took overat the point when the race was almost over and ran his course. Now it’s was Mo’s turn. All Moe had to do was wait at the finish line.and the wood rats would know who came in first.Moe was in place at the finish line when he spotted Pee-Wee the fox coming down on a sky glider. Now Moe had found out Pee-Wee the fox’s most intimate secret.Pee-Wee the fox was about to lose everything.
But still the wood rats didn’t let on that they knew he was cheating ans how He did it. In the meantime, Pee-Wee the fox couldn’t figure out hoe Enie which was really Moe,beat him to the finish line. Now that the race was over,honestly, pelo the squirrel was the winner.He won fair and square without breaking any rules. Therefore the 2003 Lynchbugh Cooptaville was his, he was so happy. He was thinking of all the girls he could pick up.Second prize went to Buckwheat the bear.He too was very happy because he so needed that new 52″TV and furniture for his pond-side apartment.Honeysucklewas especially appreciative of the 52″TV considering he was a sports fan. He got to watch it all the time, because he and Buckwheat shared an apartment together to share the rent.
The third and last prize went to T-KaKe the mouse.His prize was fifty pairs of JazzEwalkers shoes with the three buttons on the side in his chice of colors. After everything quieted down a bit,everyone noticed that Pee-Wee the fox lost for the first time in 10 years and he was a sore loser. I don’t understand how you beat me Enie,said Pee-Wee the fox First of all Pee-Wee before you get the wrong understanding, I’m not Enie,said Moe.Then all the wood rats stepped forward, and the eyes of Pee-Wee fo eyes was as big as two fifty cents pieces.
Until that moment,he always thought it was only one wood rat ant that was Enie. Pee-wee the fox never knew about Menie,Miney and Moe.Then Pee-wee the fos realized a joke had been played on him. But Pee-Wee the fox was the only one not laughing. Enie started to explain since it was his idea.The reason you don’t understand because you cheated and so did we.Enie explained. We thought you were cheating but without any proof we couldn’t accuse you.Now that we have the goods on you Pee-Wee you will not be allowed to partticipate in any other games because you cannot be trusted. You are band forever. We hoped you learned your lesson, said the wood rats to Pee-Wee the fox. From now on wherever you go and whatever you do, always remember to Beware Cheating Don’t Get You Nowhere! The end
You see these are not gangster kia ran their reputation They some sweet guys as you will find out. Thank you copyrighted 1999 Washington DC. I’m out of here Love you the old lady
you want to know why i know kia is wrong. because i grew up in the hood and woods where the wood rats after we feed them grew as large as rabbits. They got the idea from my book the wood Rats dragging their long tales behind them. I have a story called beware cheating don’t get you no where. and in this story They owned and manage the JazzEwalker boutique. they sell cloths different items that you might want to look cool in. But they sell more shoes than anything. you have to freeze the screen to catch all these details.
you see the red car with all the little rodents traveling in the road my idea in my story calling all mice enie meanie miney and moe got in troubl and their friend T-Kake the mouse sent out a destress signal that signal was calling all mice.I also have a story called Double Trouble in that story it tells their color.In the same story it talks about them very shoes you see on their feet.In the story Education it talks about the mini van the wood rats are driving.In my story you read about Moe the wood rat went to New york on a business trip and fell in bad company and end up moving in someone elses Brown Paper board box.In my story some cool dudes enie meanie Miney and moe received a credit card in the mail they bought a car together what a mess some could drive and some couldn’t.it was a lynchburgh cooptaville.
It was nothing like the top car which is a Blow Fly the crazy eights own that. eight monkies with the worse one was Two Tone black and white to the top and polka dot to bottom he had a pack on his back which everyone thought was a back pack wrong again it was a battery charger.In the story the best old ice in town.they sing.The story the boombox it just like that i had in the seventies the boombox is my idea. I describe everthing in my book. about everthing and and everybody.I have a story called the Hood it’ because I lived in the hood Poochie mama is the grey girl rat standing by the boutique with the purse came from the story Double trouble.in the story the hood the wood rats had on their hooded jackets jogging suis they had on their tennis shoes they had black sunglasses in this story.
also.on the back of the book you will see it talks about my god children their names Lottie and dottie that’s where they got the idea from for the the twins.This is a free story for anyone who reads this. The title of my story is a town called stichesOnce upon a time in a place called stiches, some very strange things was going on on Troubleton street.There was a big argument brewing: the strange thing about this argument however, that it wasn’t among people it was all happening in a sewing box.The argument was between the thimble and the needle. The thimble was mad because the needle made a mistake and poked him in the side.The thimble all of a sudden started hollering,getout!getout!
and take your cousins straight pins and afety pins with you.All you do anyway is hang out and stick people.So the needle straight pins and safety pins packed their bags and moved out of the sewing box.They left The thread , thimble tape measure buttons and the rest of their friends behind.soon word got out all over town of stiches that the needles, straight pins, and safety pins were useless.So the needles straight pins and safety pins packed up and moved out of the town of stiches.The next day disasterous things started to happen to the people in the town of stiches. for instance seams started bursting blouses started ripping zippers started unzipping but the worse of all the queen was having a ball and there were no needles straight pins nor safety pins anywhere what was queen to do?
The thimble came up with an idea, he decided he would hire his friend Cora the Porcupine. What a disaster that turned out to be, because every time the queen touched cora pocupine she pricked her fingers.The idea was so disasters until the queen was on the verge of telling the thimble to leave town. The town of stiches was comming apart at the seams, and thats because there was no needles and pins.I desire needles and pins!scesmed the queen When the queen finish yelling and screaming the thimible new he had to do something, and he had to do it quick. The thimble wnt around inquiring about the needle and pens. somebody told the needle that the needles and pins had moved to atown called cushions. When he arrived he wasn’t met by a welcoming committee As a matter of fact, it was just the opposite.
The pins and needles made it very clear to the thimble that they didn’t want to talk to him. The thimble knew if he could’t get the pins and needles to come back to the town of Stiches,he would be finished.Then the thimbl said to the needles if you want me to i’ll beg. See said the thimble. I’m down on one knee, please come home, I’m sorry for hurting your feeling. The stimble started to cry, and when he did that,The needles said that’s enough of that mushy stuff how about we get this show on the road? The next day all the needles and pins they left the town of Cousins and move back to the hometown of stiches rips stopped tearing hems of dresses stop falling out sams stopped busting zippers stop unzipping,and the queen had her gown at last.
Now the thimble had learned his lesson he learned that he couldn’t do without the needles and pins.The thinble also learned that the needles straight pins and safety pins could live just find without without him.From that moment on the thimble treated the needles and pins with respect,and they all became old and rusty and one day they were all thrown away,to make room for new ones.But the swing box lived on. copyrighted in washington DC A town call STICHES. This is also the book that kia stole they haven’t stole it yet but I’m waiting on them to snatch and grab. compliments of the old lady that’s me. copyrighted 1999
My name is girlfriend and have I got a story for you. Kia stole my idea Ihad it copyrighted in Washington DC I wrote a book Title The Wood Rats Dragging Their Long Tales not Tails. That mean my wood rats have no tails/ And they are huge you never seen a hamster that big. I can’t believe you copied almost the whole story about Enie, Meanie, Miney and Moe yes that’s their names. They are not gangsters they sang songs like Nearer my God To Thee. They are mine I slept in a bed with wood rats crawling all over me. Falling all out the lot.
KIA you got to be better than you doing. I’m getting up in age,my health is failing.In the book if you look in the book you will see eveything you see in the video. What that tell you? That mean it was copied. It was mine before those cars was born. And it’s still mine. Kia you made billions. i know you a big comany, and I’m just Little David and you’re Goliath all I have is a sling shot. The scienery comes from my book not you it’s called the hood. everybody that bought a book know who they are everybody knows but you.
When i started complaining in may you kept running it you ignored me. I’ m black and I’m not into color. i don’t hate you Kia but I hate you stole my work. It took me five years to write that book. From page 11 to page 139 you copied. Hardly anything you showed was your own idea. I didn’t go to school but guess what? i was born with it. god gave it to me and you can’t take it away. I’m the one you should be the one you’re dealing with cause you can be back on top at any time. i like to entertain. When I was going to school they didn;t have computers,at the black schools.Your no talent ad agency even copied my twins off th back of my book Lottie and Dottie’s birthday party.
They are real they are my god children Their names was changed so when i get famous they will be protected.all the rodents going down the road on wheels the wheels are not mine but the idea came from calling all mice.I have a van to it’s just not red. You copied so bad until copied the some of same colors. I was a best seller on various cites. I was on Tv in your viewing area and you gone say you never heard of me.I had two booksigning at barnes and Nobles my fans came out in the storm to support me. I was in varios news paper. I was on channel wtvm nine news at 12 in Colunbus Ga,descussing my book. I was also own channel 38 Rise and shine in Columbus georgia okay never heard of me other people have.
I wanted to picket but i never went to jail to old for jail and tatoos. People had started to reconize in walmart. I don’t understand we have supported kia for avery long time. I never you would harm me.and gets what I almost can walk to your store I’m black I’m use to walking, I’m use to people stealing from. I stole my mother and she beat all the taste of out of me. Sh’s dead now but I’m proud to have had her for my mom. enie Meanie Miney Moe and their characters are so sweet you betrayed wrong. I’m sorry you didn’t get to know them the way I did.
Kia you stole my copyright an that’s not fare. After 31 years of honest hard work I’m stuck in the givernment apartment with a bunch of crack heads eveywhere. I need a home in a nic area. and something to help me until I die. The said thing is we are in the same viewin area. SAD
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I had my KIA Sorento towed to Fucillo to have them look into the smart key system not working (unable to start my vehicle, no feature worked) on May, 6 2019. It is now June, 8 2019 and they still have not fixed the issue and seem to have no clue as to what is causing the issue. The last option was they are ordering a part that I was initially told would be in in a couple days and now is still not there after a second receive date has failed to be delivered.
When I talked to a service advisor I have only received "possibilities" that a part might fix the issue. I am beginning to feel very frustrated and even angry at my experience. They have left me with the impression that the service department is run very poorly and even incompetence. Definitely I will NEVER bring my vehicle back to their company again!
It has been over a month now without my vehicle! I own my own business and this is hindering my business and profiting in it!
The whale tail cover which protects the radio components on the roof fell off. I purchased a replacement whale tail online for $10.00 and went to the Kia dealership where I purchased the car to attach the purchased item. I was told that it is not a warranty item and the cost would be $450 to repair. I can't believe that any component which should have been permanently attached falls off and I as the consumer is forced to pay to replace it. I went to a local body shop and he replaced the one I had bought for free so the bottom line is how dare Kia charge $450 for an item that cost $10 to replace. I am a senior citizen on a fixed income with a husband who is wheelchair bound. That withstanding my next purchase of a car will certainly not be a Kia.
I have 2016 Kia Forte with a little over a 100,000.00 miles on it. My car was experiencing misfires, and slow acceleration. I took the car to Sons of Kia at 100 Sons Dr. McDonough, Ga. Explain that I what was happening to my car to the best of my ability. Even informed them I had a diagnostic done on the car. The service person from behind the counter informed me that Sons of Kia has to do their own diagnostic and it would cost a $125.00.
I told them to do the diagnostic but call before service on my car is done. They contacted me the same day and informed that my spark plugs and fuel coils would need to be replaced because they are after market parts. They were causing my car problems. I asked the service person would this fix the problem and would my vehicle be operational. In other words, would my car be fixed and running and be good to drive. she said, yes. it would. So, I said go ahead with the repair. Later, I get a call and she says the parts have to be order and car has to stay overnight. I said ok, do you have a loner or a rental. No loner but I could rent a car from Kia.
The next day before 3pm, She calls me to inform that the car was not running and it would need a catalytic converter costing $1900.00. This was after charging me $844.00 for changing out after market parts (spark plugs and fuel coils). I asked why she didn't inform me when the diagnostic was done that the catalytic converter needed repairing. I would have started with that repair first. She said, the diagnostic didn't show that code. i said, impossible this is a kia car and this is a kia dealership. If you had done a proper diagnostic then every code would have showed indicating a problem with this vehicle. She would not answer just looked at me.
She then stated, let get the master mechanic or mechanic manager that person never came out to speak to me about my car repairs. She returned repeating same things as before blaming the after market parts. I feel that I have been taken advantage of by this dealership because I left with a car that is not running and had to be towed away. The Service Dept. customer service is awful and I have been scammed out of my money by this dealership. The least Sons of Kia could do is talk with me. I feel disrespected to say the least. I bought my car from this dealership and will never recommend anyone to this service dept.
I made a complaint to Kia Corporation and was promised a call back and no call from anyone. Again, leaving me hurt and dissastfied with the treatment received by Kia Corporation and it's dealership bearing the name Kia. Someone could have tried to help me to bring my car whole again or not charge me exorbitant prices to have a three year old vehicle towed away.
I wouldn't even give this company one star. I bought a car from kia on the blvd with in a year my engine went and I need a replacement. I took over 3 weeks for them to tell me what was wrong and its now been three months and I still have not received my car back. EVery time I call they tell me they need to do something else and it will be another couple days. Mean time I have been paying for a rental car and car payments out of pocket they said they would reimbursed the rental car for the first 6 weeks and then when done reimbursed for the rest well I have been waiting a month for a check and when I email the head of Kia i get no responses. Mind oyu I have a full time job and kids who do after school sports and I am the one doing the pick p drop off and there answer when I told them I ant keep affording a rental car was take it back and find another way to do what i need to. I have never been so jerked around by a company. I would never recommend KIA EVER ! I REGRET CONTINUING BUSINESS. WITH THEM!!
My complaint is with service I receive at Horne Kia in Gilbert Arizona. My first oil and tire rotation 3months after purchasing my 2018 Kia Soul I asked them if they would take a look at a loose trim piece on front passenger door. They took the hole panel off put a bunch of washers in the door and sid they still didn't know what was wrong with it. They accidently fix the loose piece when putting the panel on. They left greasy finger prints on the door soft material. I noticed it on the way home I complained they send me an email response. It says what do you want me to do about it. The 2nd visit when I arrived I was not even acknowledge for about 10 minutes and thy had to track my service writer down. This past Monday 06-03-19 I tried to call and schedule service. There was no one available to answer according to the receptionist. She asked for my number and would have someone call me. I never received a call. I finally got through on 06/04/19. They said there was no appoint times for Saturday I could be a walk in. I am now to the point this is my last Kia/Hyundai and will never buy anything from any of the Horne Dealerships do to treatment in both service and sales.
How do I go about making a complaint about All-Star Kia in San Bernardino California. As of right now I’ve just written a poor service review on YELP.
I can be reached at 951-212-1132
Kia Vancouver, 396 SW Marine Dr, Vancouver, BC V5X 2R6, Canada
Took my car in for servicing at this location. Never bought my car from this location though.
After servicing, I get weekly unsolicited calls from sleazy salespeople. SO ANNOYING! If I am interested in purchasing a vehicle, I will call a salesperson. But to have weekly sales calls after servicing, is just a violation of my privacy and so unethical.
To make it worse, the grumpy tech was really sloppy in his workmanship. Left a mess in the car and didn't vacuum the car afterwards. Also forgot to put all the parts back together. How can you trust the lazy techs at this location when parts are left in your backseat???
I feel ethically raped by the salespeople and their lack of morals.
they took $1040.58 for bank 2 catilac convert after diagnosis said it was driverab ne no good or better some one tuned down the ildel screw
The only reason I gave 1 star is zero was not available. Case # 13151388 was opened on 4/30/2019 for a recall issue with my Kia Soul. Car was towed to Destination Kia in Albany, NY the following day. On 5/15/2019 I had not heard a word about my car and proceeded to call looking to get an update on the status. Neither the Consumer Assistance Center with Kia Motors nor the dealership knew where my car was. I called the tow company who told me that they had seen my car parked at the Kia lot just the day before and still neither the dealership nor the CAC Kia knew where my car was. Repeated calls and many hours on hold, one hold was for an hour and a half, Destination Kia finally found my car parked in their lot. On May 20th I still had not heard back from anyone so I called Destination Kia and was told the car was ready, but to get it towed back to me in Bennington, Vt, I would have to call CAC Kia. The representative there said they had approval to return my car to me that day. I called 3 times last night before 6 p.m. I was told once more someone would call me back. They did not. I called again today and at 12:50 a text from CAC Kia stated my car should arrive in 50 minutes. At 3:30 I called again to find out where my car was and I was told the tow company would pick it up in 25 minutes and deliver it to Bennington , Vt. one hour from Destination Kia. The car is to be towed to Enterprise car rental and they close at 6 p.m. I doubt I will see my car today. At 5:44P.M. Destination Kia called again for the address to deliver my car to. The tow company was just picking up my car. So the 4 P.M. time was a fabrication. By the time my car is delivered Enterprise will be closed. I am beyond frustrated and this experience leaves doubting I will ever own another Kia.
Bout a 2015 Escalade, was told the gps would be calibrated, Several Lies later I had to go pick it up 6 days later from a Cadillac dealer and it wasn’t touched. We to talk to GM and was told “We can go get it for you” Was very unhelpful and the absolute worst car buying experience you could ever imagine. And the very clean vehicle came back with grease all over the carpet...PATHETIC excuse for Service and help.
They approved my daughter and now they said she couldn’t keep the car really I guess we need to call the BBB it’s sad that y’all are still treating blacks the way you do
I purchased a 2014 Kia Sorento in 2013, brand new from Outten Kia in Hamburg, PA. I only have this car for 6 years and the paint I coming off in multiple areas of the car especially around the window, hood and roof area. in NO way should this be happening on a car that is only 6 years old. I also had to have the radiator replaced because the seam was coming apart and leaking. I loved this car when I purchased it, but I will not be buying another Kia unless this paint issues is taken care of at NO cost to me. if this is how you sell your product to the consumer then you need to change your practice. this is a terrible paint job by all means. I am expecting to hear from you with a reply.
Thank you
I just sent this e-mail to the Customer Service Department of KIA of Clay, NY, but I decided that I really needed to send it to the KIA Headquarters.
I have purchased four KIA vehicles in the past 8 years and have loved each one. However, I am extremely disappointed with an issue that I am currently having with my 2018 Sorrento. On February 20, 2019 I had an appointment with the KIA of Clay Service Department for an oil change and a maintenance check with my ten month old vehicle. I was told that everything checked out and was on my way. Five days later, I had a problem with the engine while driving, and my vehicle was then towed to the same KIA location. I was told that a part needed to be ordered for my vehicle, and that it could take anywhere from a couple of weeks to a month. I was also told that I would receive a loaner car, but there wasn't one available at that time. That was February 25th. I finally received the loaner car two weeks later, on March 11th. I cannot begin to tell you what an inconvenience that was for my family and I. Meanwhile, a month passed and I hadn't heard any information about my Sorrento. I made a phone call to the Service Department, and was told that the estimated time of arrival for the part needed would be on April 12th. Today is May 2nd, and I still have not heard any updated information regarding my vehicle. It has now been 2 1/2 months since KIA of Clay received my vehicle. This seems unbelievable to me. I continue to make my payments, since I understand that that entails a different department, but I will expect to be credited for not driving my vehicle at all in March or April, and I am not even sure about May at this point. Thank you for your attention in this matter.
Laurie Erwin (Laureen A. Nappa Erwin)
My wife's Optima was towed to the dealership Feb 8th 2019 in Anchorage AK shortly after a recall check, apparently the engine failed (still under warranty). My recent research show's that you are having a problem with some of your engines. Here is my problem with KIA and your Anchorage dealer: Car towed to dealership 02/08/19h, we received a call from dealer, Cody, 02/13/19 stating the engine failed and would need to be replaced, this would about a month and my wife is given a loaner vehicle. (Ok not to bad so far) A month goes by with no contact, wife calls dealership on 03/11/19 to find out about car, was told by a Jake that Cody no loger works here he is trying to figure it out? (don't know or care about your internal strife). Jake now tells my wife that the new engine for her car will not be in until 03/25/19. No contact again from dealer, we call to inquire about the car on 04/15/19 only to hear that KIA is having a problem praducing engines and that it will be another month. OK this is unacceptable, I called the dealer ship and asked to speak to the service department manager, Moises Gonzalas, told him I am not happy and I will be in to speak with him in person. (We live an hours drive from the KIA dealership) I told Mr. Gonzalas that I am not a happy customer for several reasons, mainly that my wife was given a base model car to drive, ok for a couple of weeks not months and now your telling us will be more months. My wife is driving your top of the line Turbo Optima and you should have made sure she has nicer car to drive. We were told that KIA does not allow for or have nicer loaner vehicles and there is nothing he could do. I told MR Gonzalas that this was unacceptable and that I would be filling a complaint. I than questioned him as to why no one has offered to make us a deal on a new car?, he shrugged and asked if that was option for us, told him after or better yet before 4 months goes by of course its an option, something KIA should have as a standard policy in place for warranty work taking longer than 4 weeks. It should also be standard policy to place a customer in a equivalent trim packaged vehicle for warranty work taking longer than 4 weeks. I mean good grief how do you stay in business when these simple and real expectations of a customer are not being met and the information from your dealer is unreliable, and no updates coming from the dealership period, even after requesting those updates! I will also be contacting Litha with the same complaint. Further more they did not even have an optioned out KIA on their lot for consideration.
before my mom passed away she took the car in and told them that her alarm has stopped working
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Leah Roberts
imthebestchoice18@gmail.com
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Give it 1/5a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news
before my mom passed away she took the car in and told them that her alarm has stopped working they told her she would have to get a new system she gave the car to me because she couldn't drive it anymore cuz they took her license and after she passed it would no longer starts I thought that it was just the key alarm system problems that's what the original request was when they came and pick the car up stay 3 months later and $3,000 later I was told that the rats had eaten up all the wires and it would be $3,000 and I was assured that there was no other problems and he had fix everything when I got the car it was filthy dirty they didn't even wash it and had a half a tank of gas I catch the bus to work so I don't drive much and I stay about seven blocks from the Kia dealer diamond core drill bits home and the next day when I went to Walmart which is right next to the Kia dealer the car was under a quarter of a tank this I couldn't understand because the car gets 22 miles a gallon to make a long story short I only drove the car a few short miles about four times I have filled the car up three times and could not understand what was happening to the gas until it started smelling have gas also I was not able to drive it because of the fact that the heater or the fans no longer works and it rains a lot in Seattle the hours that I work I can never make it in before thestop Moses but I did go back in there and try to get another key made and I talked to another gentleman and I asked him why would they give me such a dirty car he has the technician wash it but my mom has bought two cars from that same dealer and never once have they given her the car back with just a oil change without washing it andthere are also several scrapes one long scrape actually on the right side of the vehicle that was not there before but I was willing to overlook that until I left messages do not get a response but like I said the hours that I work I have not been able to get it in and I've been very sick so I filled the car up a second time with gas next thing I know maybe 5 or 10 miles later car is on e smelling like gas extremely so I decided someone was siphoning my gas I didn't drive it all week until I went back to Walmart the car which what I thought was the parking lot of Walmart smells extremely strong of gas and as I got out I asked the security guards do you smell that is my car leaking he said it's probably send on the ground I was on my way to my sister's house was about 20 miles away but fortunately for my safety of my life I lost my keys in my car that night and sat there for three days and I came back got in the car the locksmith I drove home turn the car on and it was on TV again so I went to the gas station send it up again and as I was driving home it became apparent that this was my car and then it was gas gauge was going down before my eyes when I got back to my house II ask my neighbor to look and he said there was fuel all under the inside I thought somebody had cut my gas line he said good thing that I didn't go very far because the car could have caught on fire I was extremely upset I went to sleep and woke up the next day to go to the corner store the car was on e again I I didn't want to pay for more gas and I certainly didn't want to pay for another tow because that is a lot of money and I just gave you guys close to $3,000 to fix my car so I called a local guy that I know and asking to look at it he said that the wire harnesses when they were doing them they carelessly forgot to fasten the fuel lines together two of them we're not fastened only one I paid him and he left I called the Kia dealer and tried to explain the situation one lady transfer me to another lady after I told her the whole story and then while I was trying to tell her she hung up in my face I have a 2007 Kia Spectra that my mom bought and she turned around and bought a brand new Kia and gave me this one she had to return because there was something wrong with the engine and then they brought her another one but she was in a car accident totaled the car and your Kia dealer was paid fully for your car that she was leasing 27 something thousand dollars all I'm saying is that when I talked to the gentleman there he said that the key fobs well over time have to be reprogrammed when I pick the car up the man said I don't know how to program that because I had to buy another one but what he should have told me is that the old ones could have been reprogrammed so I wasted money on the other and I still don't have a way to turn on my alarm and lock my vehicle why I wasn't told that they may have to be reprogrammed overtime I don't understand I wasted $80 on the other one and nobody offered me a solution and that's the original problem I took the car in for not to mention when I got it out the fan or the air conditioning doesn't blow it they made a mistake that could have very easily caught the car on fire and took my life I don't know what you're going to do about this but I'm going to let you handle it because if I go there I'm liable to go to jail because this is not a mistake that a good mechanic makes mechanic makesand one more thing seeing as though they know that the original reason if that was even true that the all the wires were eating up why would they not offer me another cover to the fuse box if that's how the rats got in and ate them up are they hoping that it might happen again and they get another $3,000 for me sounds like it to me I don't know what kind of customer service care has become or what kind of phone is you are at this Renton Kia car pros but it's certainly not like the ones that on the Kia dealer when my mom bought her first car and I called there and ask him questions about 5 months ago and told them that we bought the car there they told them that that they had nothing to do with that and they don't honor anything because they're not liable for that because their new owners but my mom like I said I just bought another car from that but a warranty is a warranty a Kia dealer as a Kia dealer free and actually I found something in her paperwork saying that there's something that goes wrong with stuff underneath the hood that's supposed to be a recall and was supposed to be fixed for free I'm starting to believe that that's what was wrong and they charged me for something else was he supposed to have been free I'm not anywhere near dumb and we keep all papers I also have a coupon for upgraded alarm system after 3 years which they didn't ask me about or honor either my name is Leah and my telephone number is 206 795 843 4 and I want compensation for my three types of gas an explanation of why you guys are the only car dealer that services the car and doesn't wash it and why did you're not have the best interest every customer in mine and basically had me almost ruin my engine and it may have or my whole energy catch on fire somebody needs to contact me or you'll be on the news
I bought a KIA 2014 Optima Turbo AND JAS 94.000 miles and had the transmission need be changed in total the warranty of 100 k will cover total repairs need this car need advise and where can the car be towed for repaors.
I have been going to this Kia DealeSHIP FOR YRS. tOOK CAR IN FOR OIL CHANGE AND BRAKES.nOTHINGTHING WAS WRONG WITH my cAR UNTIL I TOOK IT THERE FOR OIL CHANGE,aFTER THE SERVICE I NOTICED SPOTS ON MY DRIVEWAY MADE ANOTHER APPT. AND BEFORE I TOOK IT IN MY HUSBAND LOOKED UNDER THE HOOD AND THE DIPSTICK WAS STICKING UP AND OIL WAS ALL OVER THE MOTOR.WENT TO KIA SERVICE MANGER SAID THAT IT WAS SO UNACCEPTABLE WORK,SO THEY CLEANED IT AND TOLD ME TO BRING IT BACK TO CHECK FOR OIL LEAKS.BUT MIND YOU NOTHING WAS WRONG UNTIL AFTER MY OIL CHANGE.THEN THEY TOLD ME CRAP THAT DIDNT MAKE SENSE.THEY WANTED 540 DOLLARS TO FIX MY CAR THAT THEY SCREWED UP.TOOK IT SOME WHERE ELESE AND I WAS TOLD I DIDNT NEED A GASKET AT ALL MY CAR IS NOT LEAKING OIL.I WILL NEVER GO THERE AGAIN
This dealership did a bait and switch with the price and sold me a dirty $ 26,000 car that nearly ran out of gas as soon as I got in it.
I found a used car that I was interested in online and contacted the dealer. They told me that they would have the car ready for me to look at and test drive when I arrived, which was nearly 1.5 hrs later. I arrived around 3:30pm. The car was washed on the outside, but the inside was noticeably dirty, as if someone had smoked in the car or if someone drove it on a regular basis. I test drove the car and decided to purchase it because I knew the price was a good price. The salesman was surprised that I did not need convincing. When he started to play the price game with me, he started at $ 26,000. THe online quote I had listed that car at $ 21,995. That's why I called them and drove 100 miles out of my way to go see that car. I showed him the online price and told him that is what I intended to pay. He said that online retailer must have gotten the price wrong and "Didn't you read the fine print on the CARFAX site?" It was what brought me to this dealership which was not near anything remotely on my way. I did not wish to trade in the car that I owned. I only wanted to purchase the car I test-drove for the price I saw online. The salesman said that he is the one that gives the info to all of the online companies and if they make an error, it's not the fault of the dealership. I told them it was a bait and switch, but they flatly denied that the price discrepancy was their doing. They refused to negotiate until I acquiesced to trade in the car that I owned. We negotiated and after wearing me down, I eventually bought the car. They never came down on the price of the car, the only negotiated how much they would offer me for my trade-in (which, as I mentioned, I was planning to keep).
When I said I would purchase the vehicle, the salesman told me that he was having the car detailed for me.
By the time we were done with everything it was nearly 6:30, but I had to wait because I was told the car was 'still being detailed'. Close to 7pm (closing time for the dealership), they brought my new purchase around and although it was getting dark, it didn't look like anyone had done anything to it since before I drove it. The next day in the light I realized I was right, it was still dirty inside!
I was tired, they were closing and I needed to get on my way. I didn't know the area and the saleseman told me which way to go. I thanked him for the directions and was on my way.
I was in a car that was completely new to me, driving in an area that I did not know at all. I realized that there were very few exits and the ones that I saw had no services. This didn't sink in until the little light for the empty tank came on the dash! I got a quick alert that I had just 40 miles left that tank of gas. I made it to a station with 20 miles left to spare!
By then, I was really upset. I did not sleep that night and my husband was even more upset. I texted the salesman the following day and told him that my husband intended to blast the dealership all over social media and to write to you because I was treated so poorly. If it was just the price, or, if it was just the dirty car, or if it was just the gas, with all three things, unforgiveable.
The response was lame and mentioned that it was late and the dealership was closing (they had 5 hours to detail that car), and that "a full tank is not standard on a used car". My reply was that the salesman pointed out the safety features, the benefits from buying from that dealer, etc, but could have at least acknowledged that I was super low on gas and that there were so few stations on my upcoming route and that I should fill up before I get on the way.
They asked what they could do to make it up to me. He promised to send me gift cards to get the car detailed and to fill the tank. He just wanted to shut me up. It has been a month and nothing has arrived in my mailbox.
I had many cars before & NEVER had this problem...my Kia Sorento 2015 with only @ 40,000 miles has a broken handle, ..the whole handle just came off from the door when I opened it...I brought it to my Kia place & they told me to file a complain to find out if the company will cover it..but I had to pay over $100 just to file a claim , if they cover it, I still pay, if they don't fix it , I pay. He said they had to take the whole door down...how is it that a relatively new vehicle looses parts after 4 years & is not cover by the manufacturer? I want my door fix. I like my kia, If I don't get it fix I will trade it for a Chevy. Can you help.?
I purchased my Sorento in the summer of 2017, and two weeks later I got a crack in my windshield. When I went to my dealership and found out to replace it would cost me $1500.00, I was told that they do not even carry the windshield as stock, it would probably at least a year before the dealerships would carry as stock. It is now 2019 the dealerships still do not carry the windshield as stock. I have been told the windshield brackets are the only thing that has changed on 2017
Sorento. I am very disappointed that after 19 months of owing my Sorento that the windshield is not a stock item and that the price has increased to $1800.00 to $1900.00 all because of bracket change, I know other Kia customers that are complaining about this also. MY QUESTION IS WHEN IS THIS WINDSHIELD GONING TO BE INSTOCK AND WHY THE OUTRAGEOUS PRICE TAG?????
Do not get me wrong I love everything about my Sorento but who can afford a new windshield at that rate, in Alberta you could be looking at a new windshield every year. At that $1,800.00 price is making me reconsider my purchase.
Roxzy Findlay
I purchased a 2014 Kia Soul in August of 2015. I have had it less than four years. It has 104,000 miles on it with REGULAR DOCUMENTED OIL CHANGES. The engine has to be replaced. I have owned several different cars and have kept them up to ten years. My 1994 Mazda 626 had 325,000 miles on it with the ORIGINAL engine. My Toyota Celica had 230,000 miles on it with the ORIGINAL engine. And my Nissan Murano had 198,000 miles with the ORIGINAL engine. I have looked on the web to see numerous complaints with engine failure of a 2014 and 2015 Kia Soul. i have called customer service and have a case number 13127877 I will take this complaint as far as I can including the States Attorney's Office as this is a defect in your design
Went to KIA Auto World on Long Island NY, going to buy my 3 kia . I have 2016 kia optima ex they sent me e-mail saying that they give me 20% higher for trade in also had $3000. for trade in which they said no. Was looking at TELLURIDE EX LOVED IT . Told them I have poor credit and putting no money down. Just like when I got 2016 with no money down.They said ok after that the manager tells me I had poor credit and they want 250.00 so they get title I was using my old plates on 2016. which I said no when I brought the 2016 it was no money . When I told them I have no credit cards he did not believe me told me take out my wallet show him which I did . I feel he shame me because I had no 250. on me or credit cards feel this is wrong do business .
Thank You
Steven G. Rubin
Below is a short summary of a problem that I am having with my 2017 KIA Sportage and it seems as if KIA does not know what the
problem with my car is. At first they said I needed a new motor and after keeping my car for OVER A MONTH I was told I needed an
extension harness. I picked up my car yesterday and AGAIN my check engine light came on and the car went into limp mode again.
I would really like to have my car fixed or replaced because I am not comfortable driving it. This is the 2nd time it has it has gone into limp mode
on the highway.
8/18/2018 – Creaking noise – opening/closing rear door. Had to order parts. Installed parts
9/1/2018.
1/5/19 – Took car in for Software Recall update. (all 2016 – 2018 Sportage vehicles).
Update completed 1/5/2019.
2/22/2019 – Check light engine on and vehicle in Limp Mode on way to work. Had to call roadside assistance. KIA told me the motor needed to be replaced. Motor had to be ordered. Had my car from 2/22 – 4/10/2019. KIA never called to give me an update I always had to call and ask for an update. Each time I was told the motor was on backorder.
4/10/2019 – Kia called – told me it wasn’t the motor that my motor was good. Told me my car was ready. KIA installed an Extension Harness. I picked up my car and as I was driving home the check engine light came on and my car was in limp mode. Had to call roadside assistance.
4/11/2019 – Waiting to hear from KIA about my car.
Thank you,
Judy Brown
1202 Fox Fox Hunt Ave.
Amarillo, TX 79108
(806) 223-7579 – Cell
(806) 468-4165 – Work
Email Address: jbrown@asarco.com
I recently
7 DAYS AGO I HAD TO HAVE MY 2016 KIA SORENTO TOWED TO MY DEALERSHIP..-Stevenson Kia jacksonville, N.C. 28540.
iF IT WERE NOT FOR ME CALLING THEM i WOULD NOT HAVE HEARD ANYTHING FROM THEM..NEEDLESS TO SAY MY CAR IS STILL THERE. i WAS TOLD THEY REPLACE THE ENTIRE SHIFTER AND STILL HAD PROBLEMS. ALL I WAS TOLD THEN WAS THAT THEY WERE TALKING TO TECHS AT KIA.. THEY WERE NOT SURE OF.. IS THIS THE LEVEL OF EXPERTISE AT KIA? IT SEEMS THAT EVERY OTHER MANUFACTURER HERE OFFERS COURTESY LOANER CARS..NOT KIAS POLICY? I HAD TO SPEND $240 TO FLY TO ANOTHER STATE FOR A FUNERAL SOMETHINGS NOT RIGHT HERE. I HAVE BEEN A KIA CUSTOMER SINCE 2013 AND HAVE SUNG THE PRAISES OF KIA TO ALL MY FRIENDS AND ON FACEBOOK.. I MAY BE RETHINKING THIS IN THE NEAR FUTURE..
OK#2 ABOUT 5 WEEKS AGO I HAD MY TRANSMISSION SERVICED,,FINE IT NEEDED THAT DONE.. BUT I WAS TOLD I NEEDED A NEW BATTERY, UPON LEAVING I WENT TO 3 DIFFERENT PLACES HAD MY BATTERY CHECK..GUESS WHAT.. NOT A THING WRONG WITH MY BATTERY.. I AM REALLY DISGUSTED.... STEVE MURRAY 910-650-9749
P.S.. I JUST CALLED FOR THE STATUS OF MY CAR..TOLD ME I WOULD GET A CALL TOMORROW...I DOUBT IT
Yesterday, April 8, 2019, I took my Kia Sportage to Witham Auto Center, 2033 LaPorte Road, Waterloo, Iowa, and I was extremely disappointed with the service I was given. I bought my Kia in May of last year at that dealership, and when I bought it, there was a small chip on the driver's door. I told the salesman at the time, that I should probably get some paint to fix the chip, which I never got. Now, about ten months later, there are seven chips on the door ranging from the top to the bottom. The body parts woman that helped me immediately blamed the door chips on my seatbelt. There is NO WAY possible that the seatbelt could make those chips. I, as most people, release my seatbelt before I even open the door. Then she said the chips were caused by my hitting other cars with my door. Again, I take good care of my car, and I do not slam open my door if cars are near. I felt that she was blaming me for the chips. She seemed very defensive, so I got defensive. At one point, she asked me to stop talking and let her finish what she had to say. I call that very disrespectful. She started out disrespectful by not greeting me, nor asking my name, nor telling me her name. I felt as if I was putting her out when she had to go out into the garage area and check out my car. Needless to say, I left that dealership very angry. Back in 2014, I took my previous Sportage in for a tire rotation. I got about one half mile from the dealership and my tire fell completely off my car. The service man forgot to tighten the lug nuts. Did I get defensive or mad? NO. I probably should have. If I had gone another quarter of a mile, I would have been driving on the interstate going 65 miles an hour. Either I would have been killed or injured or I could have killed someone else when the tire flew off. Again, I was very nice about the entire incident. I have owned three KIA's and I really like this car. However, I will NEVER buy a KIA from this dealership again. I will not recommend this dealership. The closest KIA dealership is an hour and a half away from where I live, so this will be the last KIA for me. I will be trading my KIA because I will NOT give any more money to this dealership for oil changes, new tires, etc. The sales man who sold me the car was extremely helpful and nice. The KIA manager was only nice when trying to make the deal. The woman who answers the phone for the dealership should take a class on how to be friendly and helpful to customers. Key word.... friendly. I am extremely upset and disgusted with this KIA dealership!
I'm disappointed of Kia BGC in handling my claim for warranty of my car's aircon. The claim was filed last December 1, 20018 and until now no action is done by Kia to fix my aircon. Take note that Pag-asa has officially proclaimed that hot weather/season in the Philippines has already started and here is Kia not complying to my car's aircon. You let me suffer the heat driving the car you promised with a warranty to fix the defect.
Reference is Kia Job order No. 015012 for my Kia Rio with Plate No. ABE3406. (erroneously written by your service staff as ABE5406) .
Please hurry fix my aircon. I badly need it this El Niño weather. Pls don't prolong my suffering driving toasted in Kia like an oven. Kindly advise the admin to wake up the Kia warranty section of Kia BGC.
How could I help promote Kia if this is the kind of service I will get. Imagine how intense it is for a Kia customer driving this El Niño Season. And that because I kept the windows open the whole stretch of driving to get cool air, consider the dusts and smokes from other vehicles coming into my car, thus damaging the interior and serious risk to my health. Since Dec 1, 2018 it has been like that. I hope Kia will see my predicament and will take care of me as a customer who religiously paid his bill and regularly visit Kia for maintenance.car.
I made too many follow ups but to no avail. It seemed my claim for service/replacement was ignored. it came across to my mind if I would post this experience in my blog. But I hold it patiently for months hoping now that I can get favorable action from Complaint Online.
I need immediate help now. Please.
Salamat
EDGARDO (Edgie) B. POLISTICO
Kia Rio owner, purchased from Kia BGC
ABE 3406
In 2013 I purchased a 2014 Kia Cadenza from your dealership in Cerritos California. While I was employed for the California Department of Corrections and Rehabilitation, I purchased a total of three Kia vehicles. I obviously enjoyed the service received and my family and I enjoyed the performance and reliability of your products. Upon completion of the leasing period, on what was to be my retirement vehicle, I contacted the Kia dealership in Henderson Nevada and explained to them that I really wanted to keep the vehicle and not turn it in. I was eventually told that there was no finance company that would finance me for the vehicle due to high mileage. After a few of hours going back and forth, the Sales Supervisor talked me into purchasing a new vehicle. I was unfamiliar with the leasing process and never told to contact the finance company and make arraignments with them to continue payments. Now I am getting noticed for payment of a vehicle that I know was sold within a week of being turned into the Henderson Kia Dealership. As a result of the tactics employed by the Kia salesperson, I have a vehicle that I am not happy with, costs the same amount as the vehicle that was turned in and I am still being held liable for the prior vehicle. I would like to know if there is any way that your company could assist me in resolving this as I am now on a fixed income and am desperately considering filing bankruptcy. I would prefer to have this situation and my credit restored without filing. Even though I believe that a dealer took advantage of my lack of knowledge and did not explain in detail my options, I still believe in the Kia vehicles. I look forward to your assistance in resolving his issue.
We bought a 2019 Kia Sorento in September 19, 2018 @ Crown Kia in Tyler, Tx. We love our vehicle and are very pleased with it, but we are very dissatisfied with this dealership. They have done nothing but give us the run around, since day one. We set up payments with Bank of the West, and we refinanced it at Red River Credit Union in the city we live in. And we canceled our Gap insurance, and our service agreement, because we paid it off. And we were told we would get it back in Feb. And here it is in March, and still nothing. And we got someone else s paper work. It has been a terrible experience. Very unhappy customer, and I donot understand how they can stay in business .
They sold a Kia with no spare tire to a 94 yr old man and wife in wheel chair. When dealership was confronted about it. they said He should of asked about spare tire. If he wants one it will be $260.00. Customer service said that's how Kia's come now, with no spare tire. No consideration about anyone or anything. They couldn't do anything to help.
Our engine is apart of your recall....after two months are dealing with this engine blowing....you put a new harness on it...they it actually got a new engine...replaced and back on the road Feb. 13. Yesterday the check engine light came on again...no power...couldn't get it up to speed on the 465 interstate in Indy....almost got ran over by the traffic during the 5 p.m. rush hour traffic....thanks to this issue again!! At the dealership to be looked at again....this makes the 2nd engine...what is going on???
I purchased a lease Kia Soul yesterday, 2/16/2019. I was a little early on the first lease and told the salesman that I was concerned that POTUS was looking at instituting a 20-25% tariff on this car. I wanted to run numbers and try to figure out what to do. They worked with me really well. I turned in my first one and got my new Kia Soul Lease in a matter of hours-- Vin#KNDJN2A21K7000228. I really enjoyed my experience at the time. My daughter, who drives me around a lot, was cleaning everything out of the first Kia and placing it in the new one and waited for us outside. My wife and I came out, daughter drove us 1.1 miles to our home-where we all spent the evening destressing. We got up to go 6 blocks down the street where my wife works and my daughter ask me if I wiped the water drops off the windshield. I had not seen them. My vision is very poor right now due to cataracts, hoping to get that fixed toward the end of the year. So she and I got out of the car and she showed me 2 significant chips about 1" apart on the lower passenger side slightly above the wiper. To me it looks like a 'tool strike'.
I still had the salesman's number on my phone, so I called him mid-morning. He said the car was in pristine condition when he turned it over to us.
When I mentioned the salesman's response to my daughter, she told me that she was not quite sure what the salesman looked like, but the man who came out and put the tags on the car walked over to the windshield and rubbed that area, shrugged and finished putting the paper tags on the car and left.
I am going to dealership in the morning, salesman wants the service department to 'look' at it. It is a NEW car with 171 miles on it, so who knows the history of that. But, to me, a NEW windshield is definitely in order or let's scream 'do-over' as another exact same car is sitting in the exact same spot where mine was yesterday. I want to be friendly, but I hate being tricked or lied to. I am sure you folks will feel the same way.
What can be done?
Andrew and Kathy Wilson
5444-14th St
Lubbock, Texas 79416
1-806-778-3498
My sister bought one of your sportages, well it just so happen to have a engine that had a defect were it caused it to lock up. She had taken to the dealership in the town where she lives,and bought the carJonesborourgh, Tn, now the vehicle has been at the dealership for months on end. The last time she talked to them they said to her all promises made to repair the vehicle wouldn't be kept and they're going to keep the car till March and they may or may not repair it. I,ve started telling friends and neighbors about how she being done by the dealership and to be honest, I sure as heck won't be buying any KIA from anywhere. Right now I'm in the process of trying to get to talk to a lawyer, if I had a dealership selling my product and acting out this way to a customer I would seriously consider shutting the doors on them.Oh and before I forget, they also told her if she talked to anyone about it, it would never be repaired,and would keep it even longer. She can't even get the car out of their shop cause they refuse to release it.
ENGINE REPLACED DUE TO RECALL IMPROPERLY PUT BACK
ENGINE LIGHTS ON CROWN KIA OF TYLER TX SERVICE MANAGER REFUSES TO SEND ALL NECCESSARY WORK PREFORMED
CAR KIA SORENTO 2012 HAS BEEN TOWED MULTI TIMES DUE TU UNSAFE CONDITION
TRIED TO REACH CORPERATE OFFICE MANY TIMES TO FIX PROBLEM NO RETURN PHONE CALLS OR EMAILS SINCE NEW ENGINE REPLACED:::::::
1. CHECK ENGINE LIGHT ON DUE TO O2 SENSOR:::::CLIP AND MOUNT BROKEN
2. FUEL LEAK IN MY DRIVEWAY DUE TO SOME SEAL [SERVICE MANAGER KEVIN SHUTTER] DECLINE TO WRITE UP SERVICE REPORT
3.BATTERY DEAD VEHICHLE WONT START BATTERY AGE 8/13 YES IS OLD.BATTERY POST NOT TIGHTENED PROPERLY BY SERVICE DEPT. BATTERY IS STILL ABLE TO CRANK CAR. THE SHADE TREE MECHANICS AT THIS SHOP IN TYLER TX [CROWN KIA OF TYLER TX]
NEEDS REVEIWED CERTAINLY
Purchased a 2017 Sportage EX Turbo circa mid-2017. For the first 25000 miles, no mechanical or electrical issues. After 25,000, the driver-side door hinge failed, rear hatch (automatic - lousy feature) doesn't always go up, and passenger-side power window hasn't worked since mid-November.
For the power window fiasco, I took it to the same authorized Kia dealer from which I purchased the vehicle, only to be more frustrated with their lack of "customer service" toward my Sportage's quality defects. Today I took the Sportage to the same dealer only to learn the power window replacement part they ordered in early December had been returned to their supplier because I didn't return within 30 days. No warning about their 30-day "rule" when the first replacement part came in wrong; no phone calls from the dealer's service department to remind me about their 30-day "rule"; just received an apathetic and lackluster lame excuse. So, now I have to make another appointment to drive nearly 30 miles to the dealer (it is the closest to my home) in the hope that the correct replacement part will be there on my appointment.
Doesn't sound like the end of the world but their "sales prevention" attitude toward me has been a frustrating experience. It is as if the dealer could not care less about my business despite having purchased three Soul and one Sportage in the past several years from him. Well. if that's how this dealership values my business, I will never darken their doorstep again. And, based on the poor quality experienced on this Sportage, I have sworn-off future Kia purchases.
In 2017 , I purchased two Kia Sorentos for my wife and daughter. Shortly after, purchasing these vehicles, my wife's Sorento front passenger
seat began to become undone at the Seam. I took to the service center and spoke to an individual name Javier. He informed me that they would replace the seat but that it was not avaliable at the time and did not know when it would be. I did not like the answer but said ok. After about three months and no news, I called Javier and expressed my dissatisfaction. He got upset and told me ,"I do not have to service your car". I than called Maurice Curley the salesman that sold me both cars and he expressed his concerned and said he would look into the matter. Shortly, thereafter, Frank the service manger called , apologized and informed me the part was there all the time. I was very upset at JAVIER rudeness and call the dealer sales manager and he referred me to the district manger, I repeated my problem and dissatisfaction and he told me that he found this very hard to believe. Frank called again , apologized and said he had taken steps to imporve method of keeping parts inventory. Needles to say, I am now in the marker for a car for my grand daughter and will now look at a Toyota Highlander.
We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!
We were completely misled and lied to! We didn't expect to buy a car, just look. When we found one, we asked about Costco referral and Mark Near, Used Car Director, told us he'd give us a better deal thru AAA than Costco. I believe saving us $1500. Smooth talking and distracting is what he did to my boyfriend while the salesman, Steve Harding was getting my info. In the financial area, that gentleman was very fast at handing me papers "sign here, initial here" so my bad on that. I told him I didn't want any extended warranty and somehow I ended up with two. That I understand I can cancel within 60 days. Then another addon I saw after the fact was $599 for Security ETCH. When I asked the financial guy about it he said it's standard. After digesting this at home, if it's standard why is it an "add on". I tried to return the car with only 10 extra miles on it 2 days later to no avail. Did I mention that we didn't get a discount at all and paid the sticker price plus add-ons? See attached. When we tried to return the car, I was able to talk to Mark Near and since we did get a Costco referral quote what would have saved us $2000-$3000, he manipulated me into thinking we saved $1500 and was going to give us a refund of $600. If you see the attached window sticker and the sales contract, there is no such difference. We paid sticker price. They did give me their Kia financing rebate of $2250 which has nothing to do with the price of the vehicle itself. I'm extremely unhappy and want this rectified. Also when went back to return the car, I believe the GM, Herbie Weston was present, he wasn't helpful whatsoever. Just a hardass!
was told it would start with the uvo app but it want if I knew that I wouldn't have got it
In June I purchased a Kia Stringer. As of today I have had about (5) five recalls and with each recall, the car gets worse. At present the car is at the dearlership and bee there for days. The techican cannot fix the car. I am asking Kia to buy back the car and free me of all responsibilities. Today 12 - 17-18.
Joseph Gilmore
312-622-6071
I bought a 2013 KIA Sportage in 2015, paid cash for this vehicle because everyone raved how these vehicles are so good and dependable, had the vehicle for 3 yrs., and my engine blew. I was at a stop light and went to take off and my car sounded horrible, I pulled in to a gas station and called my brother and asked him what it was he replied shut it off your motor sounds blown. So I had to pay out of pocket to have it towed to the closet Kia dealership where they diagnosed my car as having a blown engine due to the bearings, and that my estimate was $5,768.90 to be fixed. That’s when they told me about the recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. Which after reading several other peoples complaints it doesn’t appear theirs is covered either. Which is confusing to ME. Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! I have went through every step there is through Kia to see about them adding my engine to the recall or some kind of “good will” assistance to cover this expense and they told me that my car has to many miles, My miles on this car is 139,864. And the recall claims unlimited miles. So explain that to me. This is ridiculous there are over 15 million recalls for this issue, and Kia knew these motors were bad and still sold the vehicles. For someone who is single like myself and rely on driving something dependable and can't afford something else or the outstanding amount for the repairs, Kia leaves me with nothing. Now do I not only have nothing to drive, have to gets rides to work, and try to figure out how to come up with over 5, 000 dollars to fix this issue, I guess it's a Merry Christmas to me. Thank you Kia!!! I will never purchase another Kia again. Something needs to be done about this issue not just for myself but all the other people who are going through the same thing I am.
I had a problem with my Sportage 3 months ago it kept going in to limp mode I contacted local Kia Dealer who after eventually looking said it was the Turbo . They said it would not be covered by the Warranty as I had been to a non Kia dealer for servicing and that they were not sure of the oil that had been used. I spoke to the customer services who were very rude every time I rang I wrote to the UK COE who said it was down to customer services to decide he was no use at all .Mr Paul Phillpot .I would state the millage is only 52000 and is only 5 years old.
I have ended up with a bill from a proper Kia dealer for £2600 it has now been sent to Ombudsman and OFT as this is wrong .
I'm forced to give you one star. That doesn't seem fair when you haven't earned one star.
I have a Kia Sole, 2011. Not long after I purchased the vehile the key snapped off/out of the fob. So I started using the second one I had (I received 2 key fobs at purchase). Just recently my second key broke, same place as the first one. I'm being told that it's going to cost me over $300 to get a new fob? That is so crazy! How about you come up with a better design for your keys? You're shoving a metal key into a plastic fob and think it's going to hold up? I'm still paying for this car and I was unaware that my keys were part of the warrenty otherwise I would have had the first key replaced. What can you do for me that is going to change my mind about Kia, about ever buying another Kia or recommending that another person purchase a Kia. At this point I am unwilling to do all 3.
Robin Oakes
Hi , My Name is Hany Adel Abdalla Essawy , i am working as a financial Controller of one of reputed company in Kuwait.
I have a KIA Sorento 2014 , with 40,000 K.M driving , with Base No#KNAKT8132E5476135.
The Issue started in Jan 2018 . when i was facing a problem in a sound came from the right side in the car.
after many times back and forth discussion and wasting time , 3 times car was going to be checked inside the Garage , and feedback came with nothing there , with the technicians and head of Service about that there was no clear sound heard , then Finally they heard the sound and they changed the spare parts pertains to the problem in the Exhaust , they received the spare part after three weeks from Dubai because it was not there in Kuwait.
Once changes , the sound disappeared and the car came perfect.
3 weeks back , the same problem has been rising again , and same sound appeared and became stronger.
same problem i am facing each time with the unprofessional team of service there in the agency , for 3 times again back and forth for not hearing the sound.
i have explained to them that same sound has appeared again , so , you can recheck the spare part which has been changed before and feed me back.
but , unfortunately!!! , and as usual of same attitude of staff , ( His Name is Mr. Akbar in Shuwaikh Garage ) , after the car left for 3 days for ma n service of 40,000 K.M and the sound issue , they came with , that there is nothing in the car , and it was a normal sound.
i went again and again , then finally one manager there called ( Abu Tallal ) , he went with me in the car along with one of the Inspector there Called ( Abu Khalid ) , then he heard the sound.
at that time it was 2 weeks back and it was on saturday , and he told me to bring the car again by Mid of the week because he can't receive the car today because of the high traffic at the carage.
i couldn't bring the car again during the week because of the rain at that time in Kuwait and due to the holidays the Country took it during this days.
then , i went today once the weather came good at 10:30 am , and i intended to just leave my car to be inspected carefully and i never asked that i want to receive my car today!!
by bad attitude and unprofessional way of discussions , the Manager ( Abu Talal ) said to me again that he can't receive the car because of high traffic also in Garage and he left me with my car out of the area of garage outdoor with no permission for my car to enter although i saw another guy who is a Kuwaiti , when they didn't allow him to enter his car , he went inside , and took permission for his car to be entered.
My Comments is as follows :
- if the agency can't absorb the expansion of KIA Sales Strategy and Customer First in the ir Vision , so, they are not Qualified enough to have the agency.
- if the customers are been forced to deal with such poor qualified staff , at least they have to cover the concept of after sales service with more garage spaces to manage the KIA Cars Service. at least Normal Service.
- KIA is one of the reputed Cars Manufacturers , and not deserve this such bad impact , due to unprofessionality of The Agency they select in the Region.
- after all of that , do you believe that i will decide to have a new car with KIA Brand , or i will recommend it , or the mouth talking will be in good direction due to what i am facing from the KIA agency
- May be the Agency doesn't need to sort out the car issue due to that the warranty of the car will be ended in Feb-2019.!!!!!!!!!
November 15, 2018
Kia Corporate
Office Headquarters
11 Peters Canyon Road
Irvine , CA 92606
To Whom it May Concern:
I own a Kia 2013 Optima. The passenger side mirror was damaged in a parking lot in September 2018 I had called the Neptune, NJ Kia on Route 166 (Sansone Kia) to have the mirror replaced on October 2, 2018.
I was informed that the passenger side mirror would cost $502.20 to be replaced. I agreed to the charge and paid with my BankAmerica credit card.
They said it would take about a week to order the new passenger side mirror. I received a phone call on October 9, 2018 that the new passenger side mirror was in and I made an appointment for October 12, 2018 to have the new side passenger mirror installed.
On October 12, 2018 I went to have the new passenger side mirror installed. Then I was told that the mirror was installed and the air bag. They also replaced my digital clock with a regular clock and my map was gone …. They also said my free car wash was done , car was still dirty.. and I paid 138.00 dollars for labor.
I went home and notice the side mirror was not replaced, so the next day I called October 19, 2018 to complain to the Kia manager and agreed to return on October 22, 2018 , they could not find the original new side mirror and they would need to re-order the part. I was later informed that new side mirror was in and made the an appointment for October26, 2018.
I returned on October 26, 2018 to have the new side mirror installed- he told me I was luckey that the person who was going to paint the new side mirror was here in the shop only comes once in a while.
My digital clock was re-installed , but my display is not working. On the same day, I went to have the car washed and was told by the attendant that my suppose new side mirror was moving and most likely not new as it should not have any movement.
I am hesitate to return to the same Kia dealer to have the work done because I cannot trust them to do what I paid for- I paid 640.00 dollars for a new side passenger mirror for something I could have gotten from a used car dealer. I certainly should not have to return 3 or 4 times to have a part replaced . I bought this car in 2012 at Kia in Freehold, NJ had enough with them giving me a car that was in the lot instead of the car I bought in the show room. And now I cannot trust any Kia dealer …
I would like this resolved as soon as possible
Cell- 732-567-5490 email-maggiedel16@gmail.com
Regards, Margaret Del Priore -7 Hamiltonian Drive- Red Bank, NJ 07701
I call the Kia customer service number with the number given me by the person who is handling my issue and I get Kia roadside assistance after waiting on hold for 30 minutes!!! He tells me he cant handle the call and is unable to transfer the all using the extension number the rep. gave me. How in the world can I reach someone with a complaint about a Kia dealer????? Kia's customer service SUCKS
My 2014 KIA Sorento (6 cylinder - Vin #5XYKU4A73EG474932) is at a dealership because it needs the engine replaced. The Service Manager said that the oil pan was full of metal. It is going to cost me $6,700.00 to have the engine replaced. I think that KIA should be responsible!
I know that KIA has/are replacing engines on the 4 cylinder KIA Sorento's due to metal in the engine resulting in engine failure. They should do the same for the 6 cylinders.
On Monday last week my sons Kia soul died coming home from school. My son called AAA and had it towed to the Kia in Pomona, CA. After delivery, it took them until Friday to look at it and figure out what the issue was. My son has been diligent on his end trying to maintain contact with the service manager Art Solis. In fact, my son had left a message for Art at the end of the week and Art told him that he never heard back from my son. Art informed my son that the repairs that needed to be done were under warranty and that they would be providing a car. Over the weekend Art told my son that Kia would be providing a rental car during this time. Due to the $10 daily copay because of my sons age, I decided that I would drive the rental and give my son my car to avoid the extra cost.
On Monday I drove from where I live (about 40 miles) to pick up my son and get the rental car. Once at the dealer, we were informed that Kia was not paying for the rental and that we were the 2nd customer to come in with this same issue. The gentleman at enterprise informed us that Kia does not have a contract with them and they have had to send people back to Kia. At this point, I called Art back to find out myself what is occurring. Art told me that they are trying to work with billing to get this covered. I told him that I drove down to my sons to take care of this car issue. Art told me that I could go ahead and get the rental and that they would have it figured out hopefully by tonight (mon). I agreed and put the rental car under my name and credit card number. Yesterday (tues) my son called them in the early evening and they still did not have this situation fixed. So, now I am paying for another day of this rental car. I feel like I am getting the run around from Art. This has been very frustrating. I work full time, 12 hour days and do not have ready access to my cell phone due to working in a jail.
Can you please help me get this situation figured out ASAP since I am now accruing daily charges for a rental car that I could have gotten a lot cheaper then the daily rate I am currently being charged and which the Kia dealer/Art said that they would be picking up.
Angel a.rosilez@ruhealth.org
I contacted the roadside assistance number on Aug. 15th this was the number that I was given when I purchased the car in Dec. 2015. My car battery was dead and I needed to have it charged. I spent25 minutes on the phone with 4 different people each one wanting all of my information, over and over again. The last one had me spell out the street address more then half a dozen times I dont know if she understood english. The final result was me screaming at her on the phone , to just forget about it as I will get someone else to come out. There was no apology from her , all she said was ok. When I purchased the car roadside assistance, was part of the sale and Im sure that I paid for this in the price of the car. If I were stranded on the road, I would never be able to depend on this so called roadside assistance.I have had many roadside insurances and never had a problem getting help.I definitely would have to think twice in buying another Kia car. Albert Vitale
08/01/2018 13:13:38
I am the original owner of this vehicle, 2012 KIA OPTIMA. Earlier this year my engine was replaced due to a recall when I had 13,200 original miles on the vehicle. Glad I didn't have to pay for that! On July 27th, 2018 my air conditioner stopped working with only 16,105 original miles. A check by my mechanic verified that the compressor was inoperative and needed replaced. I had to spend $1,079.24 (paid bill attached )to get the air conditioner in my KIA Optima working again. I cannot believe that a "High Quality" vehicle as stated by my salesman and sold to me would need 2 MAJOR repairs with only 16,000 original miles. I strongly feel that I should not have had to deal with these kind of failures at such LOW mileage and I am extremely disappointed that I am out of almost $1,100 due to what may be a faulty part/product. Up to this point I have spoken well of my KIA and convinced other co-workers to purchase a KIA product. Based on the above I am requesting a review of my complaint and reimbursement of money spent.
Update- I have yet to receive a response from KIA Consumer Affairs--7 days and still waiting
Thank You,
Mike Collette
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