Kia

We took our 2011 Kia Sorento to the nearest dealer (Sparks Kia, Monroe, LA) a couple of months ago for recall work. While there, we asked them to look at one of our key fobs to determine why it wouldn't work and suggested it might be the battery, since we have had this problem numerous times while it was under warranty. Instead, we were told it was defective and would cost $300+ to replace and program a new one, but it would have to be ordered, as they didn't have one in stock (lucky for us). Since we don't have a dealership in our town, we haven't gotten around to having them order a new one to replace the "defective" one. Today my wife decided to give a new battery a try and guess what? That "defective" fob cranked the car.

I'm extremely displeased that the dealership tried to bilk us…

been having trouble with my 2016 optima turbo about 2 months after we bought it back in febuary 2017 I have been waiting to see what the dealer is going to do but know they tell me they cant do anything unless the performs bad when they drive it they worked on it once and it drove good but for about 5 days know they say its the transmission that it has to ajust to whos driving it nobody drives it but

me and I don't belive that also the backup camera is not working right if you can please call me 817 420-0438

In September of 2014, my 2013 Kia Sorento seemed to be having some issues. Seeing as that I had done all required maintenance on the vehicle, I took it to the Kia dealership I purchased it from for them to take a look.

They told me that the place I took it to for the last oil change, only 2 weeks before, put the wrong size oil filter on the vehicle and that there was a sludge build up in the engine. The company that did the oil change had the filter from my vehicle collected and taken to a lab for testing.

Not only did the testing confirm the filter was the correct filter that was approved for the vehicle, it concluded that the filter was functioning properly and was not to be blamed for the issues with my vehicle. Kia advised me to bring the vehicle back every 300-500 miles for an…

I started experiencing mechanical problems with my 2012 KIA Optima back in April 2017. I took the car to the nearest dealership to me and they charged me a diagnostic fee. After looking at the diagnostics they said the car had metal shavings in the engine and the engine needed replacing, it was going to be $10,000.

Metal Shavings in the engine would not be the consumer's fault and so I did some research and found out that there was a recall on the motor. The dealership denied knowing anything about a recall. After contacting KIA's Consumer Affairs I was told that indeed all of the dealerships were aware of the recall.

Jessica at Consumer Affairs told me my car was unsafe to drive and that she could arrange with the dealership to have it towed to a dealership near my home. 00 diagnostics…

I took my Niro Saturday for the 1st time maintenance my appointment was at 8:45, we arrived 8:30am the service man advises me it could take up to 2 hours. At 10:00am, I asked him to verified my cell number, I was going to take the van to the mall.

he was on the net searching for Dogs, not once did he look up to maintain eye contact. I also asked him if it was a normal waiting time of 2 hours, and he replied yes, we have over 120 cars having an appointment which does not cut the waiting time.

At 11:56 am I received a text car was completed. We returned and found my car with scratches on the passenger door and door behind the passenger I advised one of the service men and he brought the Service Advisor ( Lee Kahl), he came out with a condescending attitude without even listening to what I…

I have a Kia Sportage 2012 and is now 2 months out of warranty. It is currently being repaired - a new alternator. 00. My car has less than 60000 km on the clock. Why would a car with less than 60000km require a new alternator?

My car is being repaired at Kia/Pacific Motors on the Sunshine Coast. Thank you for your help with this matter.

Coil spring broke and fell off. had to overnight it. The new one was put on. sent it back and back again for the third time!!! I really don't think they know how to fix it!!! Does anyone in service know how to fix anything!!

at least KIA of Mankato, Mn. doesn't!!!!

I have a Kia that is under warranty in Abuja, Nigeria. I have been waiting for 2 months for my car to be repaired. The dealership is very unhelpful. They do not offer a loaner car while my car is being repaired.

They do not return phone calls. They keep promising the car will be ready and it is not. Even after I have waited for 2 months for my part to arrive and my car to be ready, they still say something else is wrong with it.

How could they not have tried anything else to fix the car in all that time? They are the worst customer service people I have ever experienced. I will tell every single person I know not to buy a car from this dealership.

My used 2013 Kia is supposed to be under warranty. I developed a loud rattle and lost power about 2 blocks from home. Once I arrived at home, the car died and it wouldn't start again. I had the car towed to my mechanic, who determined that it was the high-pressure fuel pump. He said it should be covered under warranty.

The dealership said the same thing, and I had my car towed to them. They then said that because my mechanic "touched it" prior to it coming to them, they would not honor the warranty. Having my mechanic look at it first did not mean that the part wasn't defective. The mechanic has only changed my oil since I got this car.

I had to have the car towed to the mechanic in the first place. Obviously something was very wrong with the car before he even looked at it. Even though…

When I purchased my new Kia Sedona in 2009 it came with a "tires for life" policy. I had my car serviced regularly at the Kia AutoSports in Tallahassee where I purchased the vehicle as was required for the "tire policy". The dealership was recently sold and the new owners will not honor my "tires for life policy". I sent certified letters to the new owner and general manager, including all of my service paperwork.

The certified letters were signed for at delivery and I have the return receipt. I never heard back from either the new owner or general manager. I live a 2-hour drive from the dealership and I would not have continued to have my vehicle serviced there if I realized that the tire warrantee was not valid. I now plan on contacting the Tallahassee Better Business Bureau as well as…

I bought a brand new Kia Soul in March of this year. I got to the dealership around 5:30pm and left the lot with the new car. I was told that I needed to bring the car back in on Friday and they would detail it and go over all the features and sync my phone. When I dropped off my car that Friday I came back to pick it up and nobody showed me anything. All I was told was that someone would be with me and then nobody ever helped me. I now have buyers remorse.

I now have a car that doesn't have keyless entry, no cruise control, had to buy the spare tire kit and I have no way of getting into my trunk when the car is locked unless I open the drivers door and unlock the car. I have never had or seen a car that you cannot unlock the trunk from outside the car. I really hate this car and I will…

I called Kia customer service because Grosinger Kia in Chicago IL owes me money. But the guy from the customer service was so root with me.

Finally called Kia motors to ask them when they are send it to me that check for rent in car who I waiting for two months and still I don't have it. They left me on hold for 1 hour and 36 min and never answered me.

Such a coward, and of course I call again and the next who answered. They give me little hope that maybe I will receive my money for two days.

I reached out to KIA Customer Service for assistance because a KIA Dealer was unable to repair my Sorento's Brake Light/Shift Lock Problem, (e.g. 3 unsuccessful attempts). Dealer said vehicle needed a complete wiring harness replacement at an estimated cost of $5500, after I had already spent nearly $960. This diagnosis offered to me by a certified KIA Service Facility was based and what they described as a “Wiggle Test”.

After some investigation I soon discovered after-the-fact that KIA had previous poor quality history as it relates to KIA Brake Light and Shifter issues, (e.g. two separate recalls in various models, including mine, since 2008). They have well known and documented problems with this design and the components used within. In my phone conversation with a KIA Customer…

I woke up this morning to take my daughter to school. My rear back window was shattered. There wasn't any hole though the window indicated that some one busted my car window. 00 to repair the window. So i thought maybe a rock hit it.

No the window was just shattered. Windows should be covered under warranty especially when i dodnt cause the accident.

My son purchased a brand new 2014 Kia Soul off the lot. The car has a total of 60542 miles and the engine seized up while going down the highway. It was towed home and then towed to the nearest Kia dealer which is 45 minutes away from home. The service department called asking questions about the incident and then ask for all the maintenance receipts. I explained to them that my older son is a mechanic at an auto repair shop and changes his oil after hours and has never charged him.

He has had a few oil changes done at other places for which he does have receipts. Kia stated there was sludge in engine and started it was from neglect, even though they have had this problem for years. I think someone needs to stop Kia! They are ripping off the consumers and getting away with it daily. Kia…

My daughter brought my Kia Sportage Jeep 2005 into the Premier Kia Dealership in Metairie, LA on Veterans Memorial Boulevard on September 20, 2016. They advised us on the compressor going out for the air conditioner and how much it would be for it and also for the water pump which is not disbursing the fluid to the windshield. I arrive to pickup my jeep and they charged me $120 for just looking at it if I didn't get anything repaired. I paid and left with the vehicle. I got about 5 minutes away when I left and the jeep cut off, stop starting and started running hot. It was not doing this at all. I had to push the jeep off the street and 2 other gentlemen helped me. I had to call a tow truck and have it towed back to the dealership to see what did they do or what has gone wrong.

They kept…

We purchased a new 2016 Kia Soul "Sinister Edition" and my wife was in a accident with a deer. Car goes to the body shop and the front bumper isn't availiable until December 23rd and Kia Corporate doesn't think that we are entitled to a rental car and we have exhausted our rental car threw our insurance company.

So we are paying for a new car and cant drive it because of the front bumper facia isn't availiable.. Whenever I called and opened a complaint with customer service they said they would call me back within 72 hours and I haven't heard from them yet. We love the car and the dealership we got it at but the Corporate Office isn't doing there job and serving there customers. After they told me that is was our fault for needing a bumper cover because we wrecked the car , I was done…

My complain is that I have a Kia Sportage 2012 but bought it in 2011 the rack on the roof is peeling. I try to call the advisor since august 9 like he told me on my last visit call me I will take care of it. So try to call since august never return my call but today Sept. 20 the secretary took the message. He return my call to tell me that he is sorry but my warranty expired August 17 and if I want to have the roof fix I need to pay for it. Sorry but Mr. Randy if you would a return my call this problem would never occurred. He is busy as an advisor but I am busy too as a nurse and he is the one who told me to call him.

Now he is telling me I should a stop at the dealer and make an appointment. So much bull. I had a car with a rack on the roof for 7 years never had that problem with it yes…

Consumer Alert: Dothan Kia resorts to unscrupulous tactics to sell overpriced vehicle to elderly man. On Friday, September 16, 2016, Dothan Kia sold my 85-year-old grandfather, a used SUV for up to $10,000 above its value and financed it at more than 12% over five years. I believe the tactics used by the dealership are unscrupulous, deceptive and highly questionable, and that the sales staff took advantage of an elderly man.

The sales price of the Kia Sorento was $23,239. CarMax values a comparable Sorento at $13,340. NADA has an average clean retail price at $16,000 My grandfather was overcharged between $7,000 and $10,000. After accepting his 2006 Kia Sportage as a trade-in, the dealership also asked my grandfather to put $5,660 down in cash, which he did. The dealership even wrote out…

I own a 2012 Kia Optima Hybrid bought new in 2013. There is really no fasteners to secure the product in place. I find this to be a default in manufacturing and should be replaced under warranty. After 2012 I noticed Kia did away with the spoiler, could you have seen a defect with the 2012?

Any help will be appreciated.

I have a 2013 Kia Optima EX, It has 39,000 miles, my wife was driving the car with two of our children in the car and was involved in an accident. She rear ended a SUV going from 30 to 35 mph.

There was severe damage to the cars front in, $8100 to be exact, pushing the bumper and support beam through the radiator and pushing the hood back and destroying the front end of the car. My complaint is that the airbags did not deploy and my wife's seat belt did not engage.

I have filed a complaint with the national consumer affairs, Kia will not address the issue with me and I have no reasonable assurance the airbags or seat belts will work if the car is in another accident.

My Kia Sportage only has about 80,000 miles and the 3rd set of brakes, the original set, second set put on by the dealership, third set we paid for out of pocket. The center dome light that regulates enter & exit lighting has not worked for 4 years.

The radio & CD does not work. We have tried to get a third key made about 2 years ago & nobody can make a duplicate key, even the dealership. The dealership said we would have to install a new ignition, At our expanse.

Now it has come up I cannot get my key out of the ignition. We have had nothing but trouble with this Optima after about 1yr after we bought it new. I have now been able to steer 3 potential buyers away from buying a Kia.

I will continue to do so until i can get some honest help.

I recently purchased a brand new KIA Optima T GDi 2.0 from one of your retails in Sharjah, UAE. Not a week has gone by and less than 1000 miles driven; the service team has already advised of a critical part replacement to be made to the steering box (rack and pinion arrangement to be precise). Within just a day after purchase the car's telescopic cover went missing due to a loose fixture and now this. I'm quite concerned if this is a pattern and god knows how many such encounters will I have to face in future.

As unfortunate as that may sound to your company, It is a very serious matter to me and I would like to understand what went wrong and why and how these kind of inconsistencies went unnoticed prior to delivery (It's an absolutely new car for crying out loud!!).

Ever since the time…

I purchased a lease on a new 2017 Kia Forte at the new dealership in Carson, California on August 18th 2016. I received a call from the financial manager Pedro on August 21st 2016 stating that I had to bring the car back in to the Kia dealership in Carson, California ASAP.

The reason was that he forgot to submit my application with finance for a loan approval. They submitted it two days after I've been driving my car around and showing it off to friends and family. He said the loan was denied and to bring back the car ASAP. What kind of service it this? What kind of financial derive representatives does this dealership have working for Kia in Carson? I am so disappointed in this dealership.

Two days later they call me to tell me I was denied a car loan after I've been driving it around.…

Scott Kia promised that I would be able to download Apple CarPlay on my vehicle if I purchased a 2014 Kia Optima Hybrid. I bought this car on May 9, 2015 and is is a year later, no CarPlay. And they offered to change the radio. They backed out.

They offered to put me into a new car to fix the problem. 00 per moth. This is unacceptable.

I purchased a 2009 Kia Rio. I had an accident that totaled my car. The airbags did not deploy! Many expressed surprise that they did not, given the extent of the damage. An explanation of why they did not would be appreciated!

Overall customer service is bad to begin with. I think a lot of these are independently owned so you're getting variables from each one in regards to issues. And loaner cars are another biggie some charge some don't. We have a 2016 Kia Sorento that was having problems, upon acceleration the vehicle would start to cut out and would not accelerate basically it was nothing there.

And the check engine light was on very low miles under warranty and we took it into one dealership and they said they plugged it into the computerized system on board and found the history code reset it and the mechanic drove it and said it's fine now and after we got it within less than 24 hours the same problems were occurring and

we contacted them and they had no records as of yet even in their system as far as…

Internet ad states 0% finance on 2016 Sedona-all trims up to 66 months. After test drive of vehicle at Stevenson Kia of Wilmington North Carolina was told this vehicle was not included. Upon inquiry another exact same trim but more expensive model was available for 0% and I was told by sales manager that my test drive vehicle is exempt since Kia home office told them to list it as a test drive and it would no longer be available at 0%. This vehicle was on lot for awhile and had only 31 miles, guess I am the only one to test drive it.

This is a bait and switch, I have copies of all internet screens showing this vehicle listed 0%. I am filing a complaint here and with the NC Consumer Protection Agency. It also took 3 phone calls to get anyone at customer service 1-800-333-4542 to have an…

I have a 2008 Kia Sportage since I had it nothing but problems. Replaced heater core, transistor and now a fan motor. Low millage on it and seems when I talked to a kia department manager he stated I am the only one who has major problems like this.

Do you stand behind your product even after it is 8 years old I don't think so. I called today on 7/13/16 and got blown off by the person I talked to. I can't remember her name but I know she had a bad attitude.

Horrible service as I am paying the finance house for central locking that was never fitted on my car, every time I call to ask about it i am told stories all the time.

2014 Kia forte bought used last year with about 40,000 miles. Now has about 65,000. Broken timing belt while on vacation, possible engine damage and had to tow it back home for repairs. A two year old car that breaks a timing belt is just complete junk.

And of course the 2nd owner only gets 5 years 60,000 warranty. So, kia's crap cars break down just after the warranty expires and we're stuck with this damn worthless thing.

Bought a 2015 Kia Sportage 1.7 diesel on 11/2/2016 clutch making a whirring noise as you go through the gears from stop position each time the clutch is pressed. Kia fitted new clutch 2/6/2016 noise still their. After fitting new clutch and all the wasted time.

Kia now saying that's the way the clutch works and sounds.Drove a 2013 Kia Sportage last week same speck all was fine no noise from clutch. KIA have changed something from 2013 and 2015 but are in denial. I drove another 1.7 diesel 2015 model this week the clutch sounded exactly the same as mine. Maybe KIA need to have another look.

I bought my 2015 Optima February 2016 new, I've had it in the shop 3 times for front seat heaters not working. The first 2 times no heat and worked on connections, the 3rd time they replaced the passenger side heating both back and seat.

BOTH front seats only get to 90° f. On both low and high setting. I was told this is what their suppose to be no higher. After riding in other cars there is NO comparison and this is not right as I hardly feel anything. I had a mechanic look up the schematic for the Kia Optima seats and what the temperatures were supposed to be. 115°f+. I purchased this car with heated seats due to medical issues and needed the warmth of the seat for longer periods of time and this is very disappointing.

Also the car has very bad drift on long hauls at highway speed…

I had my Kia Optima SX serviced , Oil Changed on Monday 6/20/2016. I wanted service record sent to me by David the service tech. It seems the service dept. really is not there for the customer. I like to keep a record of my cars service but I forgot to pick up my service report and it seem your company will not send me my service report.

I will not be back to Camelback Kia, I have asked for the service report 3 or 4 times and get no reply!

My VIN # IS KNAGM4AD6F5078951. I got a 2015 kia optima in april of 2015. This year in march my car was having problems, there was an error message which read "check hybrid system,turn off engine" The car was breaking by itself, and it wouldn't let me accelerate full speed. I got it towed and fixed under warranty, 2 months later, which is now the same problem is occurring. The car has been in the shop since may 31st and they said it wont be ready until June 24th, 2016.

It will be almost a month without my car or a loaner car because they said they didn't have any available. When I called kia cooperate, costumer service was very rude, No one is understanding that I have barely had the car a year and it has broken down twice already. It has caused a huge inconvenience for me. I don't feel…

I am overwhelmingly impressed by the impeccable performance I'm experiencing from 2010 Kia Forte purchased new with 17 miles. Have driven almost 160,000 long hard miles. Locked keys in car while running. Four hours before unlocked. Got in car after unlocked, drove 92 miles to OIA.

Week later made 6 trips to Orlando. No major problems or repairs. Maintenance: Tires, oil change, brakes, headlights AC compressor went bad 2014, makes noise but still have cold air.

In March 2016 I purchased a 2016 Sportage turning in a 2014 Optima. They looked at the car and said I needed tires my lease was up in May 2016 so they told me they would not charger me for the tires in the new purchase.

Then I receive a bill for them. I went back to the dealer and confronted Mr. Cho who sold me the Sportage. He denies ever saying anything about this. The dealership is In West Seneca NY on Transit Rd. The man lied to my face and of course the Manager who had to authorize the sale also lied.

So this is how you do business. Say anything to get a sale.

I bought a used 2005 Kia Spectra from Round Rock Kia. In the 8 months I've had it, I've had to have leave it in the shop to have major repairs done more than 5 times, and counting. I get it out and two weeks later, it is having more issues.

It has cost me thousands of dollars, and when I reach out to the General Manager through either a phone call or email, he refuses to reply. I think this is awful customer service and Kia should be the last place one should go when purchasing a vehicle!

Brought son a 2013 sorento, had good tags on trade in and transferred the tags to the Sorento. Weeks later received a bill from DMV for new tags. Went to Dealership and asked why. The office person accidentally ordered new tags instead of transferring the tags we already had.

Why should we be expected to pay the bill when your company Made the mistake? The Manager said he couldn't do anything because the office person was off. The paperwork and the salesman agreed that it was the Business fault.

I again have to go and talk to a office person next week when he returns to work when the manager was there and did nothing to help.

I purchased my 4th Kia, just made my first payment this past Friday. But 2 weeks ago I had to take it back because of no heat. They could not find anything wrong. I was told if the problem happens again bring it back. Before I could bring it back because of the same problem I was on my way home from work May 19, 20016 and the car stopped on the express way. I got it to the side of the road and called for a tow. Took it back to Kia in Evergreen Kia and was told that I couldn't get another car nor could I get a loner nor I couldn't get a rental.

I couldn't get anything from them. I have never experienced such unfriendliness nor I don't care attitude from Kia. I will never refer another person to Kia nor will I ever buy another car from Kia. I was treated with no respect nor regard as to how…

My first new car purchase feels like a disaster. I had a tire blowout on me at 1:30 in the morning on a dark highway due no puncture. The tire shop that I took it too informed me that the tire itself seemed to have been defective. I was told that I was going to have access to KIA roadside assistance and when I called them for help I got everything but that. I explained to the rep that myself and a 6 year old child was in the vehicle and that we did not feel safe being on side of the interstate. I explained to the Rep that not only was the situation dangerous but I was also very scared being that I am a female on a dark unsafe highway. I was informed by roadside assistance that they could not send a tow truck to come get me out of that situation because the KIA dealership was closed.

I…

I have a 2013 Kia Sportage which was purchased at Cochran Dealership in Robinson Township, Pa. The car at times will not start unless I hit the gear shift with my hand and then sometimes it takes a few hits to make the car start.

I've taken it to the dealership 2 weeks ago and they could not find anything wrong, of course the car started. I am stopping there today to try again so this problem can be corrected. I am very disappointed in this car and will never buy another Kia.

I need my car to start when I turn the key.

The handle to my door broke and I took it in and the fixed it under warranty. The next month the other one broke you could not open the door from the outside. 00 to get it fixed. My car just reached 85,000 miles and now the airbag light came on and it was not in any kind of accident or fender bender.

The dealership is saying I have to pay to have the problem diagnoised and then pay for getting the airbag fixed. I was a loyal customer until all these extra charges. Can you please issued me a certificate or voucher to get the airbag fixed at the local dealership in Rocky Mount.

It appears that little things are now happening that is costing hundreds of dollars.

Took my 2014 kia soul to peoria kia for an oil change and recall notice. Was waiting for my car and I inquired about two dents that I wanted fixed. 00 dollars and it would be fixed. Jay Morgan then stepped in and said that wascfor tires and rims only.

I had no intentions of keeping the factory rims and I didn't. So that statement is not right. He was not there last year when I purchased my car. I fold him I will go home and look at my papers, he got mad and said he remembers me earnhart kia and called me a drunk.

I told him thats a very bad think to do to any customer and get my car now. Thats5what you have employed.

Me and my wife and son went to the Kia Guelph Ontario showroom to see cars in view to buy one. The finance manager, John French came to "serve" us. When he shook hands with me, his looks were filled with hate. Honestly, you can feel the hatred vibes sprouting out of his body, eyes and every thing in the man. It is clear that the man is a racist to the bone, especially towards Arabs. I proceeded to ask him a few questions which he answered in a "get it over with" manner. I asked him about the price of the rondo, he answered me do you want to trade your car, I said yes, he repeated the question again.

He did this for at least 4 times, when I told him, I can get the price online anyway, but I want to hear it from him, because so far he has not been a great help, when i fact he was the worst…

Had problems with my 2007 Kia Amanti not starting. I was on vacation in Southern Wisconsin and went to a dealer to find out what was wrong. It cost roughly $100 for them to tell me that my car had a faulty Smart Transponder Antenna and it would be about $450 to fix it. They would have to order the part and it would take 2 days to get there. I had to leave to come back home. The closest Kia dealer is about one and half hours away from me. I called to see if they could order the part and I could save a trip there. The guy told me that if they got the part and put it on and it did not fix the car that I would have to pay for it anyway.

So, it appears that I will have to drive an hour and a half to go and pay another $100 to have it checked out again. Then come back home and wait until the…

I have a 2011 Kia Optima. I purchased this car new from Bruce Walters, Pikeville, KY. Today I was on my way home from school and hit something on the road which caused my tire to lose pressure and go flat.

I didn't know what to do but a nice gentleman stopped to help me. We started looking for the spare and the jack but could not find it. I called Bruce Walters and their response to me was this car does not have a spare. I couldn't believe this.

They did not try to help me at all. The nice gentlemen took my tire off for me and took it and got me a new tire and put it on for me. My concern is about not having a spare and circumstances were different.

I often travel alone or with my 7 year old grand daughter and I can't afford to be stranded with no spare. This will keep me from buying…

I have been trying to get a release from so I can go to the dmv and get the title to my car. I called the 1st of march and they said it w as s mailed Feb 17 which I did not receive.

So they would mail me another it will take 7 to 10 days. I called the 18 of march talked to a sup. And the best they could do is mail me another taking 7 to 10 days and you all call this good customer service be late on a payment and see what happens.

I took my car to have it serviced and they told me all these things were wrong with it and quoted me 3300.00 to have it fixed. I told them I couldn't afford that and we got repairs down to 1,175.00 is what my final cost was so picked up my car drove it out of town next. When I reached my destination car broke down wouldn't moved called Kia talked the service manager they told me to have it towed and take it to shop.

They paid for all the repairs and towing so next day I called to see if my car was fixed well the one guy said he needed the ok to fix car from Kia place. So I called Kia and he said he needed an invoice from other place to know if they would pay for it. I got a little upset cause I was out of town and out a car so I stated to the man I need you guys to get on the same page…

My 2013 has 54,000 miles. The Agree buttom on the Navigation Package works intermittently. When on a trip, if it decides to work and then I have to stop the car for gas,the system will shut down and then the Agree button will not work.

At my last service I was told the technician tweaked it but on my way home it did not work. I was told I would need a whole new navigation system at the cost of $800. This is impossible for me to do.

Can this Agree buttom just be shut off?