Customers primarily complain about inaccurate vehicle history data (mileage errors, unreported damage, incorrect branding) that negatively impacts vehicle values and sales. Billing disputes over unexpected charges and poor/slow customer service response to correction requests are also significant pain points. Several customers report financial losses due to report inaccuracies.
Common Issues
I accidentally pressed a wrong button on carfax.com two weeks and paid them $99.
95 instead of $39.
95 and they refuse to refund the balance.
I have sent 4 emails to their customer service department only to receive a case number and no refund.
LTHE PLACEOOKING FOR A CAR IN MY ZIP CODE 08080...
YOUR SHOWING CARS FROM ALL OVER THE PLACE IF YOU COULD JUST SHOW CARS IN ZIP CODE 08080
Im not sure if my complaint is with Carfax or Avis who was the owner of the vehicle i purchased.
I purchased a vehicle from a dealer in Florida who had purchased it at an auction.
The original owner until the auction sale was Avis.
I was supplied with a clean Carfax report,which i relied heavily on.
Shortly after my purchase i discovered the vehicle had been severely damaged in both the front and rear.
Im not sure if Carfax missed disclosing this information or Avis intentionally hid this information.
I feel i am a victim of deceit and possible corruption.
The vin # of my vehicle is 2c4rdgeg8kr535399.
Please respond.
Thanks Randy Webber 513-2371444
I used the Car Fax web site to help find a used car.
I like the fact that I can check vehicle history, maintenance records, location, and owner info.
I believe Car Fax is a straight company that was designed with the consumer in mind and frankly, I wouldn't buy a car without this report being made available.
This all said I drove 2 hours to Laconia New Hampshire from Portland Maine to purchase a vehicle advertised on Car Fax at Irwin Ford and Toyota in Laconia.
There are 2 dealerships under the name and when I arrived they said the car was at the Hyundai dealer so I went over and they located the car that was actually at the first one.
The salesman had the car brought over and there was significant damage to the passenger side that looked to be side swiped by another car.
The driver…
Carfax fails to update their database to correct the mileage on my vehicle despite receiving documentation from the state of Florida thereby reducing the value of my vehicle and prohibiting it sale
I bought a 2003 Mustang saleen gt from Georgia April 2012.
Ran a carfax it came back clean no brands.
Took it to Oregon DMV to get a Oregon title.
Employee of DMV walked out to the car to get the vin#.
Oregon DMV received the original title from me checked it out for any brand none was found.
Now 2019 carfax has it listed as branded and destroyed November 3rd 2012 in Georgia.
Seven months after it was registered in Oregon.
Not possible.
I sent carfax a copy of my title,registration, tags and pic of the car.
Carfax will not respond to the document that I sent them.
I even had lexis nexis report no brands were found by them.
A new title was never crated to brand.
Even carfax report doesn't so any reason for the brand no accident reported.
After November 2012 when they said it…
To mr Richard Raines, I have for 2 weeks trying to fix an honest mistake that the repair shop made on my vehical they made a typo when entering mileage and I have been contacting your site with the letter from the shop testifying to their mistake and after send this information at least 4 times still nothing has been done.
This is very upsetting because I am still paying on this vehical and will be forced to make another $850 payment by today
The case number is 08681487 Corey was working on it The vin is wp1aa2a21cla06369
Please research this issue and fix the issue Thank you,
Bruce Townsenf
I was lied to.
I ordered ONE VEHICLE REPORT for $39.
99 and they gave me 6 reports for $99.
99
I wish to have the difference paid back immediately.
THis is not right you lied to me
yours, Karl Wester
Based on a review on West Financial Auto Group a couple days back I had purchased a 2007 Hummer H3 H3X.
No complaint on the purchase of the Vehicle, Kal and the guys were more than helpful and the process was going slow because the car was sent out for repair and Kal was getting the run around by the mechanic as to how much longer it would be to get the car fixed and returned to the dealership.
Kal was getting information from the mechanic and would relay the information to me,, so we both were in a waiting process as to the delivery of the car.
As for the dealership and sales personal I want to thank them and change my review to a 4 star rating and yes I would purchase another car.
F.
Daniels
I believe there has been a blatant Florida Deceptive Trade Practices Act violation in relation to a recent purchase I made with Arlington Toyota.
I was purposely swayed and lied to in relation to the condition of a used vehicle I purchased, specifically a misrepresentation in the realm of quality and care.
I was shown a CarFax, and after careful research on my end, I was deceived into believing my car had never been in a collision, nor had any more than one owner.
My research indicated my vehicle was involved in a rear end collision, resulting in blatant structural damage (the frame was possibly "bent back into shape"), which I was only privy to after purchasing a CarFax report, not to mention that from further research, indicated one other accident, and two other owners.
I believe…
Inaccurate information was given on my vehicle on a print out at a car dealership showing my car had been in a front end accident and was towed.
On the date in question I was hit in the rear bumper with minimal damage and the car was very driveable.
This inaccurate report resulted in the car dealer reducing my car trade in value by $2500.
Carfax has been slow to address this complaint and chat on there help line has been less than helpful and at time very curt with the rep anxious to end the chat.
Their standard response has been "The research team is a separate department" and I cant contact them so they cant help me I just have to wait until they get to my case.
Requests to speak to a manager got me no where as well.
Makes me wonder how accurate they are when rating other cars that…
Carfax is an example of a great company with a good product.
I don't think that this is a complaint as much as it's a problem with how cars are bought and sold today.
It's a sad day when you have to find out that your Carfax report kept you from getting taken advantage of or lied to.
I have bought several cars and luckily the Carfax report always came back with mileage accurate and a clean title.
I wish that the company would make these reports free so that you do not have to buy them, although some car dealers include a free Carfax report when you purchase the car.
It includes things like water damange and if the car has been totaled or not.