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Toyota

1.7
328 complaints

Address

9 W. 57th Street, New York, NY, 10019

Complaints

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Ana Eager

Dec 19, 2023

I bought this car in November 25 and i come back 4 days later, because i discover, i sign the wrong contract.

I agree with one price and contract is $1.

000,00 more them i agree.

Thats the big problem to start.

I went back and try to fix, but they don't even care.

Not happy see me overthrew, as the first time i set with the salesman Ebert Melo and his sales manager Ozzi Rosa.

Also i found out after the car was extremely over price, what was my problem not check before, but the contract, i sign with trust, bs i tore i was dealing with honest people.

After that i cancel all the adds and is not showing in my stamens yet.

Thats another one

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Alan kaltenstein

Dec 7, 2023

I purchased a vehicle from green tree toyota in Danbury Ct. on 8/21/ 2023 the salesman said it would be in mid October as of today 12/7/2023 no vehicle.when I call to find out where vehicle is at they can’t tell me I find that hard to believe when Amazon can track a 5 dollar package with in seconds I’ve been a Toyota owner for 25 years all I want is a straight answer.

Also they required a 1000 dollar non refundable deposit on the vehicle which locks you in of going elsewhere very unfair.all I want is the truth not the runaround.

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Ted Freeze

Dec 6, 2023

This holiday season if you get blindsided, or have a mishap be sure to bring this up as reference that Toyota is aware of the situation.

Per the Toyota at the Avenues.

Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night.

Videos and pictures were given and shown to this Toyota service department.

Hopefully they will be attached to this review.

This being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark.

He stated this is a defect and advise me to take it into the service department.

After a carefully evaluation of the vehicle for five days left with Toyota.

Stated was test driven, had removed the left led light for inspection.

And was also told the Toyota inspector and GM got…

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Dan A Ribble

Nov 30, 2023

Buyer beware Toyota does not supply even simple repair parts.

My 2022 hylander has been in the shop waiting for a simple manifold for 6 months.

All promises have been false

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Holly McCoy

Oct 31, 2023

The protector shield on my Camry is molding underneath and starting to rust in SC!

The dealer said no recall so nothing they can do.

They did tell me that it has to have constant heat and peeled off, buffed and possibly repainted at my expense.

I’ve bought 2 new Camrys but think next time I’ll do more looking.

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Donna Buono

Oct 8, 2023

I purchased a 2023 Toyota Venza in September of this year I was disappointed that I received only one key fob and I did not realize that until the transaction was complete I find it is disheartening that the fob is not available with the purchase of my car but I can buy a key fob from Toyota Not only do I have to buy the key fob but I also have.

To pay to have it programmed.

I feel that this is not fair to consumers, and feels like a way to make money.

I have purchased only Toyotas since I started driving and I feel like toyota doesn’t care about loyal customers.

Donna Buono

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ROB RUZICKA

Oct 6, 2023

I had the worst experience purchasing my last Toyota which was a 2023 GR86 Premium from a shop in Clarksville Tn.

I filed a complaint case number 08948805 and Toyota never called me back.

I called back 3 times and they stated a supervisor would reach back out and here we are 2 months later still nothing from Toyota corporate.

This is my 11th new vehicle I have purchased through Toyota and had planned on being a lifelong customer but now I will never buy ANYTHING branded Toyota or use any service dept that is Toyota unless I have a warranty issue.

They simply don't care about their customers and their experience when purchasing a new vehicle which never used to be that way.

I personally used to sell Toyota in the mid 90's and they would never put up with a dealership not taking care of…

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Michael brattole

Jul 17, 2019

recall 2008 Tundra air injection pumps and air switching valves 71000 miles pollution pump stuff expired 11 3 2018 just received notice last week and corporate told to bad recall expired sorry so I called local dealer 2000 to replace I bought 15 Toyotas from them now I have a light on dash with code so it ok to polute the air,meanwhile vw detroys million of car for this type problems no wonder Toyota complaint service has only a 1.

7 service record and I will never buy a Toyota again she didn't care

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Gazzie David Glenn

Jul 15, 2019

I put $10,000 of my hard earn money down on a 2019 Toyota 4 Runner to get higher payments, the payments is half my rent I'am disabled and on fixed income, the payments are to high and I'm very, very disappointed with Toyota at this point, I have been with Dodge with my purchases and divided to give Toyota a chance, and I got treated unfairly, I'am asking for lower payments for my $10,000 If I knew what I know now I would have put a lower amount.

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Gazzie David Glenn

Jul 15, 2019

I put $10,000 of my hard earn money down on a 2019 Toyota 4 Runner to get higher payments, the payments is half my rent I'am disabled and on fixed income, the payments are to high and I'm very, very disappointed with Toyota at this point, I have been with Dodge with my purchases and divided to give Toyota a chance, and I got treated unfairly, I'am asking for lower payments for my $10,000 If I knew what I know now I would have put a lower amount.

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Paul Schaefer

Jul 15, 2019

The sun visor on the drivers side has fallen down and will not go back in place.

I talked to two associates in the complaint dept told me that no recall was made but an extension of the warranty but the time span had expired.

I informed them that I had not received a notice about taking it into the dealer.

They looked it up and they sent the information to the previous owner.

How can I follow through with the extension if I am unaware of the problem.

This is a safety issue and I feel do to the facts Toyota should be responsible for fixing an issue that they were of but I wasn't notified.

Paul Schaefer 402-333-6038

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Celina Montes

Jul 14, 2019

Keith Freeman the assistant service manager at Boise Peterson Toyota is a very unpleasant person to do business with.

I took my car in for a service and he was rude every time he spoke to me.

He also said when my car was finished he would go over the paperwork with me but didn't until he took me out to my car and I asked him " I thought you said you would go over the paperwork with me when my car was finished. " He replied oh yeah.

Very unprofessional guy Keith at Peterson of Boise is.

This is probably why he didn't send me a email or text for a rating like they always do.

Because he knew better.

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Ayman

Jul 11, 2019

I am old Toyota customer from 1979, I have Camry 2014 SE, I get a msg with "Check Hybrid System", as I bought a clean car title from USA so I get shocked that I have defect in the Hybrid system.. the car now in Jordan and i need you to ask your dealer to take care of this proplem without extra charges if the issue in the Hybrid system, it is only less than 5 years used with 79800 Miles VIN No.: 411BD1FK0E0128696 Looking forward to have your urgent action please

All Regards ayman

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ISAAC NEYRA

Jun 25, 2019

Hello I purchased the above car on 04/14/2019 from Elmore Toyota dealer in Westminster California.

At the time of the deal I asked the sales manager I did not want any extras (paint protection,..) on the deal.

At the time of signing the loan I was offered the extended service warranty and took it.

I was also offered additional accessories, and I choose a towing package to be install and the wheels lock nut.

I was told that my monthly payment will increase about $5.

80 per month.

After few weeks waiting for the service call to install the accessories, I decided to go to the dealer.

At the dealer the customer relation manager told me that after reviewing my purchase there was no documents proving that I pay for the accessories.

I would like to be contacted to provide more information…

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MATHIAS KANYENZE

Jun 14, 2019

1.

Brake pads - short life span.

Workshop want to remove wheel drums while they are not fully utilised.

2.

Vehicle not tested after service. wheels made noise.

Had to take vehicle back 3.

Some part lying on back seat not fitted back.

4.

Your Customer Services Department not responding to e-mails, prefer to discuss.

WHY?

Maybe your Customer Services will respond to Newspapers reports, if I follow that route.

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Barbara Garlington

Jun 13, 2019

My third time in a row I have had poor service.

I'm a single lady trying to take great care of my Toyota Highlander.

I have only had it serviced at Toyota of Midland.

My last three services have been unacceptable, but I will just go into today's service.

When dropping off my car for oil change and routine check I gave the service tech a card from a Service Supervisor that had given me a free oil change and tire rotation. (because of poor service in July 2018) When picking up my Highlander I noticed my spare tire had not been checked?

Very important when traveling to make sure spare tire is in good condition.

Also, asked if they checked the water levels in my battery?

The Tech went and got a man from the oil change bay and he instructed me that they do not check the water in the…

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Terrence Prince

Jun 10, 2019

I have a 2014 toyota camry and my starter died after just 60,000 miles and there was no compassion or empathy for the customer they prefer to loose customer instead of offering a $200.

00 towards help in replacing starter............#19061001944....

Very BAD CUSTOMER service from attendant..........

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Shirzad

Jun 9, 2019

Dear Sir/Madam,

I am Shirzad Farhikhteh from Iran.

Exactly 15 months ago,I signed a contract with the Toyota representative in Iran (Arita Company) for purchasing the model C-HR Hybrid 1/8 HV 4X2, Lounghe, under the contract number 1000140012.

Based on the contract content, the agent committed to deliver the car after 90 workdays but now 15 months have passed after the contract date and there is no evidence from the representative to collaborate or to do its commitments, given that I have trusted the name and the brand of Toyota Corporation, and paid $ 51428 to the Toyota representation, it would be very appreciated if the company follow my request as I have lost almost all of my capital.

By the way, it would be very appreciated if you could guide me how to follow up the request from…

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Mthunzi Jack

Jun 3, 2019

I bought a 2008 Opel Corsa Lite from N1 City Branch in Capetown for R69950.

It had a Mileage - 156000 and something Kilometers.

The Sales Lady told me that i have 30 Days to complain about anything.

I bought the car for my mother on the 06/05/2019.

I then drove and took the car to my mother in King Williamstown on 24/05/2019 which was a Friday,while on the way in Port Elizabeth which is about 800 Kilometers from Capetown,I started experiencing problems with Gears,difficulties in changing Gears.

I immediately called Shireen,the Saleslady , she promised to call me when she got to the Dealership and she didn't.

The next day,a Saturday,I called. her again and she told me that her Manager will only be available on Monday and they will call me ,they didn't,I called Shireen again and she…

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james hearn

May 27, 2019

I purchased a Toyota sienna 2018 AWD with run flat tires . who was the brainiac who designed ruin flat tires for the AWD.

I HAVE LESS THAN 20,000 MILES AND THE TIRES ARE SHOT. they never had a comfortable rire going to buy a spare compact tire and purchase conventional tires. or just trade in for another vrhicle

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Helen Fitzgerald

May 24, 2019

I brought my car into Expressway Toyota, Dorchester, Ma for a scheduled appt on May21 to get an inspection sticker and the snow tires swapped with regular tires, I was told this would take a couple of hours so I decided to wait.

Peter Khang was great but the visit was a disaster.

2 hours wound up being 5 hours.

When I emailed Expressway they responded with a shabby response that they were short staffed and I could come in and get a coupon for a free car wash, this was insulting, I've had this done elsewhere and the longest it took was an hour and 20 minutes.

They owners need to know about the horrible service iI received in their Service Dept.

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Shamsher singh

May 8, 2019

My Toyota etios liva Back system not proper working after service

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Julie A. Beattie

May 7, 2019

On April 29th 2019, I brought in my 2010 Toyota Tundra to the Elk Grove service center, where my vehicle was checked in by Miguel Navarro.

The vehicle was to receive a maintenance...oil change, tire rotation, fluid check, your basic multi-checkpoint inspection.

Vehicle was left and I picked up the same day and drove straight home to South Sacramento address.

On Tuesday, April 30th 2019, I drove the vehicle approximately 2 miles to the post office, to taco bell approximately 5 miles, to Tack Warehouse approximately 35 miles, then back to my home approximately 35 miles with a lot of stop and go traffic.

My final destination was to a local grocery store approximately 2 miles there and 2 miles back home.

Vehicle sat in driveway for the rest of the evening.

On Wednesday, May 1st 2019…

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Grace Chase

May 4, 2019

I bought a 2018 Toyota 4 Runner have had it for a yr it has 21, thousands miles on now, just had to have new breaks, Rotors, calipers you name it.

It cost me 1,266.

00.

Not very Happy now !!!!

They were all rusted.

I was told Toyota is a great Vehicle an I do like it , but not Happy paying this money out of my pocket , should be a warranty on them!!!!!

Back brakes are getting the same way!!

So what can you do for me??

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Jhone Franklyn Ryall

Apr 22, 2019

I wish to complain about the unacceptably dangerous configuration of head lights on my 2016 Toyota Plate Number 1GDB431 corolla hatch back, which I purchased from Big Rock Toyota 445 Wanneroo Road Balcatta WA 6021.

I feel that there must be a consideration That the head light configuration is totally unacceptable for country driving conditions in Australia, as recent experience of mine demonstrates.

When driving from Perth WA to my country residence in Katanning, I find that the low beam head lights only aluminate for Two and a half car lengths, at a speed of 110 km per hr this is far to short on roads where there are animal collision hazards and there is oncoming traffic, as I have no chance of avoiding a collision unless I slow down to 50 km per hr when traveling in a 110 km per hr…

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