AutoNation

Scheduled for an oil change and tire rotation for fist thing on a Thursday.

Other issues were found for which I approved.

No further communication it end of day was given except they were waiting on tires.

Friday again no communication after leaving 5 messages 3 of which were to the manager on duty.

In the messages I explained I needed our car asap as I have 3 special needs children and have an appointment on Monday.

Finally at around 5 pm received text that they were finished with everything but the alignment.

I asked when I would be able to pick it up.

No answer except a vague text saying probably Monday.

I have been calling every department since with again no answers.

I bought a 2019 toyota 86 Trd with 210 miles.

Sold to me as new.

By the time finance was finished, it was dark and late.

I went over the vehicle with the sales associate and sales general manager Ben.

I mentioned about several areas all around the exterior of the vehicle where the paint was damaged.

Specifically the driver door, hood, and rear bumper.

Ben assured me that when I returned to have the windows tinted, they would take care of the issues on the exterior.

He specifically told me that they have a reputation to keep.

I trusted him, and when I returned for the tint I expressed how displeased I was at the fact that I had been charged for a 7 year extended warranty for nearly $2,900 and not asked or made aware of it.

In fact, Jesus in finance did not go over any part of the…

We drove last weekend in bad weather from New Orleans to The Woodlands Tx. to purchase a “Auto Nation Certified Car”.

We arrived late Sat. the dealership was near closing and our saleman James had left and didn’t answer our text messages.

We had been staying in touch with James our salesman the entire ride by sending pictures of the traffic we encountered as well as the bad weather.

So we waited at the dealership hoping for him to respond, but he didn’t.

Later we found the car we were looking at to purchase while a salesman approached and was ready to deal, but we told him we had our saleman.

We have purchased 2 cars before from Autonation and even closed a deal on a Sunday morning and payed for us to stay at a Resonable, but very comfortable hotel because something was not right with…

When I purchased a car in 2017 the finance department offered a loaner any time I needed a repair or an oil change if I bought 10 oil changes and tire rotations with the car.

For the first two years things were great.

The sales department gave me a loaner for one repair and three oil changes.

Today, I went in for an oil change...

The service department didn't have a loaner, I went over to the sales department and was told NOPE!

They said we only do loaners for repairs.

When I told them that the finance department offered the loaner for oil changes as well, and I received loaners four times previously from the sales department, they said they couldn't risk the liability and basically called me a liar...

So, I said they are basically reneging on a promise.

They told me they didn't…

Renae Roux July 14, 2019 2043 W Pierson St Phoenix, AZ 85015 602-973-9360

Dear AutoNation,

I am writing this letter because I am a very upset customer.

On 3/17/2018 I purchase a Dodge Journey and traded in my Jeep Compass.

I took a test drive and fell in love with the vehicle.

It had a blue tooth in the vehicle and that was not an important feature at the time but since it came with the vehicle I was fine with that.

After all the paperwork was signed and later on that week I was going to play with my Bluetooth and hook my phone up, I noticed there was no Bluetooth and they switched vehicles from the one I took a test drive, I also told the salesperson that in the future I would be putting a tow package on the vehicle and he stated I could do that. (Later I found out that this vehicle…

I went in to Autonation on west Sahara in Las Vegas NV on July 2nd.

I explained to the salesman that I had $25000.

00 cash.

That I had a little more to pay for registration & car insurance.

Explained that my mom had passed & I sold her house.

Rather have my mom instead of that money.

Told him that I wanted a white encore with a moonroof.

I test drove a white 1 but with no moonroof.

We got back to dealership & he went on line to see if they had 1.

He said they did but it was out of my price range.

Asked me if I wanted to finance some.

Absolutely not.

Besides I have my credit information froze.

He found a satin gray encore with a moonroof.

Said it would be brought to dealership.

I went out to see what the color looked like.

I told Steve no black or red & I think the light…

On May 3, 2019 around 01:30PM while driving, the car suddenly got the brakes and steering wheel blocked, causing a crash against a guard-rail, no third party involved.

1 – Mercedes Benz said that the car had no malfunction, the accident was due to the tires.

2 –400 miles prior the crash, we had a service and no mention about the tires may affect our security.

3 – The attached file, shows malfunction of the air-bags,

4 – We requested from your company an official letter stating your decision that no responsibility will be taken in all of the above, it was rejected.

Holding 17k in deposit cash Was told would be partially returned in 6 to 8 weeks.

Close to 6 weeks.

Canceled service contract have not been reimbursed for 6500k Their history is to never return cash.

My need a lawyer to sue them.

My partner recently purchased a 2017 VW Passat from the Autonation Ford located in Marietta, GA.

He had some issues with his rotors in the first 2 weeks of having the car.

Come to find out, car was not reinspected upon being transferred to that location based on the 135 point inspection as the guarantee states.

I decided to go with him to the location on today July 13th, 2019 to try to speak to the general manager about the situation.

My partner decided to speak with his salesman Jim Bohanan about it first.

My partner introduced me to him and my partner sat down in front of Jim’s desk to let him know what was going on.

My partner, Eugene, asked Jim if he could see Eric the general manager today.

Jim told him “ you can’t see the general manager on a Saturday”, which I thought sounded…

Brooksville sold me a Jeep Wrangler on a Saturday and the Rear went out on the next Tuesday.

On the fourth day it broke.

It took me calling the GM of Brooksville to even get them to pick up the Jeep (Wasn’t Drivable).

Finally, it’s Saturday and I called Autonation to check if the Jeep was fixed and the said they received the wrong part.

I wasn’t offered any loan vehicle.

To many headaches!

I had an accident in July of last year and had GAP insurance that was purchased when I bought the car.

I had contacted Autonation Corpus Christi back then to file the claim and just found out today that the GAP insurance was never taken care of.

I would either like for them to pay the balance owed of $813.

12 or refund the money that I paid for the Gap insurance.

I am looking to purchase a new car and now I am leery of purchasing another vehicle from you all.

Thanks, Bonita Ivy

We purchased a car from your Mesa Chevrolet location 2 years ago.

It was in an accident and declared a total loss in October 2018.

In trying to resolve the gap claim (a product we purchased from you) I have been in touch with the location to try to get documentation to permit the claim to be processed.

I first called three weeks ago and have been mistreated and given the run around ever since.

Service is not just the sale.

Casey Kingsley and a guy called Jim, who claimed to be the manager of that location, were very rude and dismissive and lied to avoid their inattention to my issue.

This is hugely disappointing and most unprofessional.

The Gentleman working in the Parts department (Joe) needs to understand that he can't talk to customers with disrespect.

I previously called the Parts dept. twice at this location trying to price wheel locks for my new Buick LaCrosse, and each time I was asked for the VIN.

After providing this to him, he priced these locks to me at a price of $123.

00 and stated that I would need to pre-purchase and pay for these locks before he could order them.

Today I printed out my Reward Certificates totaling $105.

00 and took them to this dealership and was attempting to pre-purchase my locks.

There again he asked me to provide the VIN, which I did, he began looking at the reward certificates that I had and immediately stated that the locks were only $60.

00, and that if I used these…

Horrible experience with the Service Department at Pembroke Pines.

Need to speak to superior ASAP.

Tucson AutoNation They lied about using their system to fill out the docs when we already had financing in place at the local credit union.

Once we came back from getting the docs at the credit union we had to wait almost 1hr 45 minutes in the lobby to see the finance man.

They let another buyer go in front of us!

The sales rep was nice and helpful.

But the overall service to close the deal left us really pissed!

On May 13 went and leased a Honda HR-V I told the finance gentleman Acosta that I had 2 more months in my other car lease so I need a temporary tag for 2 months, or if not I will come back in 2 months.

He said not a problem this tag is until January 9th then come and we will issue a second tag So Saturday June 8th went back and I got a new paper tag that says expires 7/10/19 I go today June 12th to register Sunpass and the lady tells me I had an expired registration ( dealer insists they mailed on on May 30 ) not true.

So the lady at the Sunpass was so kind as to ask AutoNation to email her a new registration.

They tell me that this temporary tag which was given to me on 6/08/19 expiered 6/10/19 .

CRAZY.

This new registration says a wrong tag .

It shows my other cars tag which I told…

Spent 4 hours at the dealer yesterday meeting sales person Riham who was working on the sale for us, she was off and drove in to make sale.

Below is the agreed sale after four attempts on negotiations.

The sales person/finance Luke abruptly decided to retract the signed deal.

After much back and forth we learned Luke made an error and he wanted us to add 6months on the loan.

Today we spoke with with the GM Mr.

Soons who was unprofessional and would not give me the name of the individual he reports to for me to take this further.

He will not own up and fix his employees error.

I wish we would of looked at the reviews on this dealership before this unprofessional interaction.

I asked the GM if he was aware of the reviews, he responded ‘I don’t care’.

Luke make a $2500 error they…

I purchased a 2014 Hyundai veloster Turbo R spec.

From the Autonation Chevy Pembroke Pines Store.

The antenna on the top of the car was missing a cover.

I asked if the cover could be replaced and was told by the salesman Tyrone Morris that the used car manager Mr.

Engel will not cover that cost and I should be able to go to a junkyard and buy one myself...

After 2 days of placing orders on walmart.com advanced auto.com, Amazon and eBay, none of the covers that came fit the car so I had to contact the Hyundai corperation and was told that the antenna is not sold without a cover they come as a set and the cost was $158 .

Upon my getting this information I went back to the dealership to ask for help with the antenna because if my antenna is off the entire cars would be inoperable…

Miami June 7/2019 I bought a Merzedez GLA 250 at Autonation Miami Gardens recently (March 2019) The AC shut down and I took it to Service Diagnostic : a sticky liquid was spilled in the AC module therefore the repair was not covered by the Guarantee and I had to pay for it.

I never drink or eat in my car.

After I drove out the Dealer my gas tank was empty and I found myself at the expressway with an empty tank and I had to be escorted by the Police to a Gas Station.

Furthermore miles were showing 157 more miles : Mileage In 1645 Mileage Out was 1806 Total miles driven whilst on repair 157 miles.

Clearly somebody at the Shop Repair drove my car irresponsibly.

Now the question is who caused the damage.

The car was at the Repair Shop overnight and it may be that the person who drove it…

We purchased a 2016 Jeep Rubicon from AutoNation in Katy back in March of 2019 we paid for a vehicle inspection we have been waiting for our plates to come in and still haven't come.

When we contacted the AutoNation they said they can't submit for the plates until we get it inspected, which they was supposed to do.

My husband flew in from New Mexico to purchase the Jeep and is now back in New Mexico whenever he tries to call them they hang up the phone he is not getting any response from them

I took my 2012 Dodge Grand Caravan because the engine light was on.

I was told it was a transmission problem and was charged 2100.

00 to fix it.

Took it February 26th and have took it back 4 times cause the light still keeps coming on and is running rough.

Just took back last week and the light is back on again.

So frustrating and a waste of my time.

Darlene Ortiz

I flew into Katy Texas from New Mexico to purchase a vehicle from your Katy dealership in March 2019 and not only was the vehicle or paperwork not ready like promised the vehicle was out of gas and barely made it to a gas station.

Since then I have yet to receive my permanent plates that I was told would be mailed to me and have to get a second temp from the dealership but when I called today they gave me the run around about need inspection to get plates.

The vehicle should have been inspected when I purchased it for one thing and I have spoken with Texas DMV several times and there has never been an attempt to register it.

I have never ever had this much trouble purchasing a vehicle in my life.

When I was trying to get help today the man on the phone just wanted to argue and then…

I took my car to get repaired cause the engine light was on.

I took it on February 26th we are now June 5 and it still isn’t fixed.

I have took it back 4 times cause the engine light still coming on.

Now the engine light is on again after 5 days and I have to take it back again.

I’m so frustrated with having to take of work and spend my time dealing with this situation!

Can I get a phone call back please.

Darlene Ortiz 720-291-9368

This review is 2 and a half years in the making.

It will be a long read, so buckle up.

I purchased a CERTIFIED PRE OWNED VEHICLE from this dealership with a clean CarFax.

The sale went fine (so I thought) and I was on my way.

A few weeks after I bought the car I started seeing discoloration on the hood.

I also had a bad battery so took it in to be replaced and talked to service dept about discoloration.

They said to keep an eye on it.

The discoloration got progressively worse.

I went back to the dealership for oil change (car is still under manufacturer warranty) and was very adamant this time about paint problems because now it was spreading.

They informed me that they took extensive photos of car and a gentleman from Toyota Corp would be there the next day to figure out what was…

I can’t get anyone to return my call to fix a minor issue that the Dealership in Westminster CO made.