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Uber

2.0
234 complaints

Address

231 W 29th St, #1204, New York, NY, 10001

Complaints

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Diana

Sep 17, 2023

Uber charged me for Uber One and I never signed up.

I called my bank to report the unauthorized charge and removed my card from the Uber account.

I was later charged on a different card for the same Uber One service.

After contacting Uber customer service several times, I got no response except them telling me I was charged.

I’m report it to my bank and cancelling my Uber account.

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Susan R Schreiber

Mar 18, 2021

I received a message from Uber that a driver reported that I wasn’t wearing a face mask.

I am over 65 and always wear 2 masks and open my window in an Uber car.

I contacted Yber to dispute the report and got ridiculous and irrelevant responses.

Now if I want to use the app, which I avoid, I have been asked to provide a photo to verify that I am wearing a mask.

I feel I am owed an apology and certainly will not comply with this unfair request!

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Richard

Jul 8, 2020

Uber trying can drop a customer anytime before they arrive after waiting for them to be on they way.

If I ask a customer cancel my order ride I am charged $5, but I wait 10 mins for Uber and then they drop me and connect me to another Uber I gotta wait another 20 mins.

I say if you not going to come, don’t select pick up rider.

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Jeffrey Hanna

May 6, 2020

When I ordered a ride, it connected me and disconnected me from 5 different drivers.

Before I actually got one.

The first driver was 6 minutes, send was 12 minutes, third was 16 minutes, forth, 18 minutes, the fifth one was 20 minutes, last one was 25 minutes

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Charlotte Headrick

Mar 11, 2020

I had to cancel an uber ride.

I had never done this before.

I contacted the driver and he accused me of lying and just trying to avoid the 5$ fee ; I didn’t even know there was a five dollar fee.

I had a very hard time trying to figure this out and in the meantime another uber driver called.

By this time my original ride had shown up and I was already at the doctors office.

I am recovering from hip replacement surgery.

I even tried to get someone in the doctors office to help me cancel the second ride.

She couldn’t do it either.

Whatever.

I think the original.

Guy was called Sebastian.

I REALLY DIDNT APPRECIATE BEING CALLED A LIAR AND A CHEAT.

Why should I ever use your company again?

Second driver in this mess.

Larry was courteous.

I will use LYFT in future.

I have only…

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David

Jul 18, 2019

Earlier today, 7/18/2019, I "tried" to schedule a ride to take me from my home to Sherman Oaks.

I entered the destination address and time followed by the entry of my debit card.

A few seconds later, a message advised me that my card is declined because Uber doesn't accept that form of payment.

So Uber doesn't accept debit cards or some debit cards?

This, by the way, is one from a major online bank.

I next re-entered my reservation and paid by PayPal.

The system accepted that entry but it did not finalize my reservation.

When I checked the record on current rides, the page was blank.

When I tried for the third time to schedule a ride. the "schedule" field no longer appeared and instead a message informed me that Rudolfo (I don't recall the name with certainty) could be at my home…

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dan patterson

Jul 18, 2019

I was charged $5 cancellation fee for an Uber ride that I did not generate.

No request from my phone was made for a ride.

I was riding my bicycle on the opposite side of Wilmington NC.

I want my $5 back in bank account please.

I do not want Uber to self generate a ride for me.

07/09/2019

UberX Subaru Forester FFE3698 $5.

00canceled Receipt 3500 Converse Dr, Wilmington, NC 28403, USA 3410 River Rd, Wilmington, NC 28412, USA 3410 River Rd. is a boating marina that i have not every visisted.

3500 Converse Dr. is a North Carolina State Employee Credit Union that i am not a member.

Me and my bicycle where precisly at this address, 1602 S College Rd, Wilmington, North Carolina 28403 when i was notified of an Uber ride coming to pick me up.

Thanks for all help in this matter.

Dan…

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bernard defazio

Jul 14, 2019

your driver called to tell me he was cancelling, i was waiting to go to hospital, had the neve to say NO CHARGE.used uber in past @ this address no pro.

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Henry White

Jul 11, 2019

On the 6/8/2019 I accidently left my glasses in the uber vechile and the drivers says she still has thembut she is refusing to drop them off at the Drs.

Office where she picked me up at.

I really need my glasses.

To buy new ones cost 235.

00 and i just can't afford them right now.

I am Henry White in Seffner,Florida @ 813-381-4128

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Barry Morrow

Jul 9, 2019

Friday July 5 2019 an Uber driver (The DRIVERS NAME IS ARSEN and the car he was driving was a Black inifinity model QX60 license number 8FWK229) was called to pick me up from Urgent care in Venice California at 11:15 Paula the receptionist at the front desk from the urgent care walked with me to the car to help me get in the car I am disabled and on a walker, The driver got out of the car and opened the side door and I asked hm to pull closer to the curb because I couldn't get into the vehicle the way he was parked, Paula The lady that had assisted me to the car put one of my shoes in the back seat of the car,, The driver then got back into the driver seat and pulled away very fast leaving the side door open which struck my walker making me lose my balance which cause me to hurt my legs…

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Krishna

Jun 30, 2019

I took an auto ride on 22nd June, registered no.

7719205694, for which I paid the amount in cash.

Later I get the notification that u have not made the payment and the amount doubles up and shows due.

Have also tweeted Uber support but no response till now.

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kundan Kumar

Jun 30, 2019

Chargeing extra money more then 300 inr after reaching the destination

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Padma

Jun 27, 2019

Today I booked a cab in chennai.

My driver was in different trip and his drop point was the next building of my pickup point.

I asked him whether he can come in reverse and if not, I will come but it will take time and if the time reaches beyond 5mins,i won't be paying waiting charge since it was not my mistake.

My driver cancelled the trip and I was charged 30 as the cancellation fee...

What logic is this?

Being a pregnant lady, this is completely a stress for me

Number used :91-9445637559

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Karen McFarland

Jun 26, 2019

I needed an Uber for my son and found a Uber phone number online.

This was my first time using Uber so I gave them my credit card information.

They were a no show and they went on an unauthorized $3000 shopping spree with my card.

I tried to contact Uber.

Customer Service SUCKS!!

They responded with a automated email that had nothing to do with my complaint.

I will assume the crooks are stealing credit card information from other people because Uber and the police are not interested in stopping them.

This complaint section is just a sounding board and I don't expect to hear from Uber.

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Abdul Ghafoor Chaudhry

Jun 15, 2019

Car was unclean, AC not turned on or not working.

Music in a foreign language.

Estimate for the trip at start was $75.

00 but charged $94.

25.

The charges for travel upon return between same two points were $46.

77.

I made several Uber trips during past week and this was definitely the worst trip.

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Runa Laila

Jun 15, 2019

Double payment: I overlooked that my payment method was set up on credit card.

While Uber charged on my credit card, I also paid in Cash to the driver.

I would like to receive my money back and the service charge that was added to my actual travel cost.

Sincerely, Runa Laila

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Arindam Handique

Jun 15, 2019

Sir, The estimated fare shown at the time of booking my ride on 14.

06.

2018, 12:05 am in maruti suzuki swift desire, driver-Sumit from Malviya Nagar to ITC Welcom Hotel, Dearka, New Delhi was around INR 265/- .

But my billed amount was INR 412.

32.

Kindly adjust excess amount in my next trip.

Regards, Arindam Handique 8627961970

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Naveen Selva

Jun 14, 2019

Driver Name : Subbiah N Car : TN72BZ4690 Tata Indica This happend on 14th June morning....

This Asshole was coming to pick up but was standing just at the distance of my eyesight but din come to pick me up....

Wen asked he said his passenger was sick.....

Am a Doctor myself and I offered my help.....

Instead he started cutting all my calls....

Is he a trained person to treat sick people or is he the only person trained to help others.....

I was made to wait for 15 minutes and that fucker made me cancel the cab so I was charged for that......

If this is the kind of servce ur providing then am suggesting my friends not to use Uber ever.....

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Rosemary Rakus

Jun 11, 2019

Ok June 5th I took UBER from Elmwood Pk to Walmart in Saddle Brook.

And I saw on my card it cost me $ 36,52.

Instead of the regular UBER didn’t pick me up.

It was a limo who pick me up.

I never ordered a limo.

Please check on which one I wanted.

Maybe I pressed the wrong button.

Also I didn’t want the guy to pick me up at Walmart.

I had my husband to pick me up

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Rosemary Rakus

Jun 10, 2019

I took Uber on June 5th.

He picked me up at 51 Chamberlain Av in Elmwood PK. to Go to Walmart in Saddle Brook. told him that my Husband is going to pick me up.

I got charged $ 36.

52.

When I did the same not to long ago.

It cost me a little over $ 9.

00 I WANT YOU TO ACCOMEDATE ME FOR THE PRICE OF $36.

52

Rosemary Cel # 1.

201.

421.

0539

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Sayantani Banerjee

Jun 10, 2019

Unable to book Uber cab.

Showing outstanding amount

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Dianne Thomas Bryan

Jun 10, 2019

My sister and I caught an Uber on Friday night from 58 Hobson Street to 41 Seatoun Heights Road.

The fare was quoted as being $38. something.

I asked the driver to get to Seatoun Heights via Roseneath, where I got out.

The driver then continued on to 41 Seatoun Heights Rd.

I then found that there was a surcharge on the fare and that I had been charged $50.

00.

I am not happy about this, as although we may not have taken the most direct route, the increase in fare was $12 and there was not a lot of traffic.

Can you please explain this.

Also, I'd like to say that it is very difficult to find out how to register a complain.

Why can it not be more obvious.

Thank you.

Dianne.

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Shibendra

Jun 8, 2019

Motherfuckers they are .

Bastards.

Drivers are goons and rapists.

Call center people are bastards

Son of a bitch.

They stolen my money by 3rd standard plan and bastards , wish my country judiciary would have been powerful.

I would tear their motherfuckers company

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Radhika Viswanathan

Jun 7, 2019

I was dropped off at the T2 terminal of the Delhi airport.

Why am I then charged a parking fee of RS 147?

The fare told to me while starting was about 187.

I ended up paying Rs 334.

The vehicle was in atrocious condition.. it was dirty and noisy and damaged.

Please refund the amount.

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Clote Morrow

Jun 6, 2019

On Monday, June 3, 2019, we called to make an appointment for a pick up on Tuesday, June 4, 2019, at 10:00 through 10:15 am., at 6563 East Roland Street, Mesa, AZ.

We were assured that the appointment was set for a fare of $26.

12.

At 11:00 am no driver had shown or contact me.

I had to drive myself to Phoenix Sky Harbor Airport to keep from missing my plane.

Make sure that you (Uber) do not bill me for this No-Show.

I am very disappointed in Uber's customer service.

I am 85 years old and very disappointed in Uber.

I was looking to Uber for my future transportation.

Clote Morrow

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