DriveTime Customer Service
Rated 1.8 of 5 Stars
Based on 5 Complaints

Contact DriveTime Corporate

Toll free phone number: 1-888-418-1212

Drive Time Automotive Group, Inc. is an American used car sales resource providing used car/dealer search, credit rank/score and down payment estimation. There are 134 locations that have helped over 100,000 customers per year. With over 830,000 vehicles sold and over 3 million approvals since 2002, Drive Time maintains a 2 billion dollar loan portfolio.

To reach customer support call 1-888-418-1212. If you would like to write to CEO, Raymond C. Fidel, address an envelop with: Drive Time Automotive Group, Inc, Corporate Headquarters, 1720 W. Rio Salado Pkwy, Tempe, AZ 85281. Find contact us information here.

Note Return Guarantee, Free Auto History Check, and 30 Day Limited Warranty, trade-ins accepted. Social complaints can be submitted and found on profiles like Facebook, Twitter, Google+, Pinterest and LinkedIn.

Experienced poor service? File a complaint here!

DriveTime Contact Information

Report complaints to corporate and get satisfaction

  • DriveTime headquarters address

    • 1720 W. Rio Salado Pkwy, Tempe, AZ 85281
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    9am-5pm, Monday-Friday

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Top DriveTime Complaints

Browse more than 5 reviews submitted so far


I having been working for several weeks on the purchase of a car from Drivetime on Beechmont Ave in Cincinnati, OH. I have been working with Andrew and Nick. I have jumped through every hoop that was requested of me. I most recently provided an approval from the bankruptcy trustee in Colorado to make this specific purchase and provided it to Andrew on Monday, June 10th. I was told that as soon as this court document had been verified (Colorado does not file this document on Pacer), I could come in and pay my down payment and sign the loan documents. It is now Thursday, and even after providing the original email from the Trustee to my attorney to me to Drivetime with the approval attached, they have not contacted me with regarding to completing this transaction. They are also not responding to my request for either an appointment or supervisor contact information.


I bought a KIA TELLURIDE 3 weeks ago. Thought I was getting a high-tech suv! I just spent almost 3 weeks to get UVO to work where my home is located! The salesman that sold the TELLURIDE to me never told me about UVO! I never was told that the Keyfob does not have a remote engine start!!!!! You need a smart phone to start the engine!!!!! It takes me almost 2 mins to start the engine cause of my poor signal with my Verizon! The dealer Allentown Kia on Leigh St and KIA in CAL. Will not give me a Keyfob with a remote!!!! I bought a highend KIA and very dissapointed! Wish I had my Tahoe back! Kia ripped me off!!!!!!


I purchased a 2011 Chevy Malibu from the DriveTime company a couple of years ago. Last year, my transmission went out. I needed it replaced. I was out of a car for a month and a half. I went through Averex to find out that they do not do loaners or give rentals for the inconvenience. DriveTime does do rental reimbursement which means I would have to pay more to get a car. The rate for the reimbursement was $3000+ for that time frame and they only cover $29/day.

That is another used car that I could have purchased full out from someone else which is ridiculous. The DriveTime dealer recommended that guys get a new transmission from GM and I would have a lifetime warranty on it to these problems. DriveTime recommended the least cost efficient way and sent out a used car. Once the work was done, I had to pay a $100 deductible for something that was beyond me.

On Monday (10/24/2016), my transmission went out again. At this point, I'm furious. My child is sick and the temper is constantly dropping outside. I am forced to rely on public transportation which made a tremendous impact on my work and school. My car is currently sitting at the dealer and I'm paying not to have it. You are taking my hard earned money and don't care about how it effects me. I should not have to pay another $100 deductible for something. I would like for DriveTime corporate office to communicate with me and give me a call. If I'm not satisfied and have to be forced to take legal actions, I will be doing so.


With DriveTime you get what you pay for. So if you are complaining about your car, it's probably your own fault for doing so. This is a cheap car lot that sells cheap cars to poor people. Get real.


I want my money back now. They want to take 300.00 dollars of my money. I brought a car form them yesterday, and the car stopped working yesterday on 02/10/2015. I paid cash for the car 1,595.00. Now they say I have to wait 5 days before I can get my money.

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