Megabus

It is impossible for Megabus to keep a schedule--'even when leaving Unuion Station at 7:20 AM. This has nothing to do with traffic. The driver just hasn't shown up. )

The megabus I took fro. New York to philadelphia was supposed to stop first at market street and then at northeast corner of skhuyilkill ave and walnut street In reality it stopped at market street and then they told us to get off the bus.

If I am paying for a certain journey I pretend that exact journey. 15 PM on 03/31/23.

So i booked my reservation in advanced n was told bc of your cancellation, you don't have anything from 11/19-28. I’ve never had any problems with your company but this is too much there’s no accommodation for me when its not fault and why do I have to schedule with link instead of customer service help. Please respond as im an elderly and want to be in SC with my family

I have just paid £59 for single trip plus a return for two one a minor next week the price is £7and in some cases its cheaper for a single can give me a plausible explanation why this is .

Bus driver smells of alcohol and has really bad attitude. Feel like he stereotyped me from the beginning by asking me if I had a firearm. Then when stopping in Prescott had attitude because he said I wasn't far enough from the propane tank so I put cigarette out and he proceeded to me face.

Telling me he is gone put me off cause now I have my foot in the aisle. All of the trips I take on this bus I have never has a problem! What has happened to this company it sucks!

I waited on the bus from Memphis to Dallas a hour and half.I will not ride again .I would like to speak with tha director and I want a refund this is very unprofessional bad business

The bus that was to pick up passengers at the Lacrosse bus depot address is 314 Jay St, La Crosse, WI 54601never showed up. It was to arrive at 2:35. At 3:00 while I was still waiting with my daughter she called megabus for an ETA update.

She was told 3:20 was the new arrival time. I left my daughter around 3:10 to go to an appointment. At 4:00 my daughter calls me and says not only did the megabus NOT show up but she informed that it was on its way back to Madison.

The driver of the bus lied as to his whereabouts. This company is covering for his lie by typing into there records that the driver was in Lacrosse, Wi. bus depot. There are cameras at the station that show myself and my daughter there way before the scheduled bus arrival.

my daughter has her records of calls to megabus for…

Found a wallet at Orlando Mall station, gave to driver, it had cash, ID for Mr. Maignan, driver stated he would take to Atlanta/Norcross station Mr. Maignan could pick it up at the office there. Contacted Mr. Maignan through his work/business card phone… he drove mikes to pick up his wallet, the office refused to give it ti him?!?!?!

He’s tried calling and they are not allowing him to have his wallet back… he has no drivers license or credit cards now. This is disgraceful… Mr. Maignan clearly identified all that was in his wallet, looks exactly as his ID Photo.

Extremely sad, horrible service from this Megabus office!!!

Good day

I am here by to complain against a Megabus driver who drives Sibanye stuff from Lebanon Westonaria to Shaft 7 every morning. The bus time is 7 am. We normally arrive at no 7 by 7:18am to sign in for 7:30 am. The driver has a certain person that he will wait for even if its past 7. I personally asked the driver to leave one day as it was 7:05 am already because I knew if we left later than that I wasnt going to make it in time. The driver shouted at us. We let that one go. Last week on Wednesday the 24th of November the drive swore at me. It started when he asked if we are all in. No one answered as we do not know who is in or not. We work in different departments, so its impossible to know everyone in the bus. He got pissed off because we didnt answer. He said he will not go if…

The bus is over 30 minutes late. I called customer service and was ready a script and told to call back in 10 minutes if the bus didn’t arrive and they’d investigate to find out the bus’ location. I called back and was told the same thing.

The bus tracker said there were no road issues, however, the expected time just keeps increasing but showing 6 minutes from whatever time it currently is. This is a service I PAID FOR.

With no explanation as too why we had turned around to pick up passengers that had missed the departure time. Resulting to the whole bus been delayed even further after been told already 30 minute delay. Leaving birmingham for the second time at 8:10. After already departing 7:45

I never took my trip to NYC for 7/23- 7/26 I changed date once they charged me more fees. com wrong email online I called them back today say wtff is my credit 215 u can't keep my money etc ....

com will never recommend or use ever in life first and last

I do not appreciate being threatened to be left at a service station after a mishap about setting happens after having to change coaches when the M11 bus breaks down 90minutes outside of Glasgow. I feel your staff are bias against me.

I believe so because I am clearly a southerner and the other passenger is Scottish. Your staff can not just hand out threats to people. Especially when there is no antisocial behaviour what so ever and after sorting out the issue.

I am a paying customer and I haven’t done anything wrong. And now I feel like it is not safe to continue using Mega bus services.

I use Megabus a lot when I go to St. Paul, MN to visit my daughter. The bus takes the stress off driving. With that being said I pretty much have seen the same drivers several times. I do not want anyone to lose their job but I have to describe my recent experience.

I ALWAYS pay extra to reserve Seat #2 in front of the bus. I am disappointed on the second part of my trip from St. Paul, MN to Milwaukee. The first driver was great but the new driver made me nervous all the way home.

The roads were dangerous and he drove too fast most of the way narrowly missing making contact with another vehicle at least twice. The posted speed limit was 70 MPS and I put my phone on GPS and clocked his speed as going 70 MPH and sometimes 67 MPH (much too fast for the conditions).

We saw several spin outs…

On Wednesday, January 1, 2020, we were scheduled for a return trip from Chicago to Cleveland. Ready to board, we were told by our driver that because there are no loaders available, we had to load our baggage ourselves, which we really didn't mind doing. Once aboard, we were told about a 20 minute stop in Howe, Ind. and a later 10 minute stop in Toledo. Normally when we take this trip, we stop for at least 30 minutes in Indiana, which gives us enough time for restroom, hot meal, etc. Since we had left on schedule, we wondered why the Indiana stop was so short. He did not explain.

For the entire trip our driver, who never introduced himself (so we don't know his name), played his favorite music - rap, Spanish and others that were annoying to my wife and me. We had reserve seats near the…

I am having an emergency, I asked to speak to a supervisor, he didn’t or couldn’t solve my issue. Then I asked for his manager and the supervisor refused to connect me and hung up in my face

15 (Departure at 9:55) the bus broke down two times and I arrived to Boston three hours later than schedule - it took them hours to get another couch. Being an old (82 years) and suffering from Parkinson disease I had to be transported home by taxi.

All in all, I believe that I am entitle to some compensation for this terrible service. 36 Medfor MA 02155 Phone: 781-396-2342

I tride to.change my bus ticket no one say non refundable that fruad now 80 dollor credit is not going to next ticket if i got to pay 110 to change ticket not credit im buying anoher ticket. I will never use mega bus again lieing scame on tape see you in court of i dont get my money back

I was charged double fare and I was not granted a refund nor a ticket for another day just totally took my money and passengers were asked to tell the luggage person where they would be getting off at and I did when it was time for me to retrieve my luggage a tall light skinned man swear at me and told me I was lying and through my luggage out of the bus on to the ground

I purchased two tickets to depart White Marsh, Md for NYC on Saturday, November 30, 2019 at 3:10pm with arrival time to NYC at 6:35pm. close to $200. The idea was to go to NYC and see a play and have a wonderful time.

Well none of that happened .

First of all, the bus was 30 minutes late arriving at White Marsh and subsequently another 20 minutes late before he pulled off. About 2 1/2 hours into the drive the bus driver suddenly pulls over and announces that he is waiting for his relief person to show up to continue the drive.

we were already super late. more time wasted!!! Myself and a friend had purchased $100 tickets to see the Tina Turner musical on Broadway. The show began at 8pm. by the time we got to the theatre we had missed half the show!!!!

but nooooo, we had to arrive 2hours…

m. m. how the hell are you supposed to get the bus out there when greyhound is to fucking retarded to have a bus on time!!!!!!!!!!!!! No bus ever showed up for that run!!!!!!!! I will tell anybody I can especially on YouTube Facebook Internet Snapchat and anywhere else what a piece of fucking shit greyhound is!!!!!!!!!!!!

No wonder they don't refund the tickets after all that's what they want the money fuck the customer leave customers standing and waiting knowing that they willingly gave a time schedule so people can get to where they need to be no respect whatsoever I would rather walk than to ever use a fucken piece of shit greyhound bus again!!!!!!!!!!!

And that's if they even know how to put a bus out on the road on time which evidently they don't advertisements for birth control…

To whom this may concern,

My name is Netanya Smith and I called in today in regards to confirmation 43868141. Unfortunately, this bus had a 48min delay that was confirmed with your employee Christy, badge number 3608461.

I was speaking to Christy to explain that the previous day, October 14th, I bought a $32 ticket (NON-REFUNDABLE) and missed my bus due to traffic. I am completely aware of the non-refundable policy and ended up buying a ticket the following day (43868141). As mentioned, my bus was delayed 48min in which I proceeded to buy a ticket with Peter Pan to get to my destination at a reasonable hour.

I write to you to express that Christy was unable to provide the customer service that I expected to receive. I can be completely understanding of nothing being able to be done in…

I received horrible customer service in NYC from the customer service phone line to the bus station none of them gave me correct information until it was too late.

Hello, I recently made a return trip on Megabus from Toronto on August 28 , 2019 returning from Buffalo August 30. I arrived at the Buffalo bus station 40 minutes early for my 11:10 AM bus back to Toronto. I located the area that Megabus departs from and waited for my bus as Coach USA and Coach Canada came and went, but none of the distinctive Megabus coaches arrived.

It seemed as though it must be late so I asked a Coach Canada driver if he could give me any information; he said he was unable to help , that he was there because they used the same stopping area as Megabus. In retrospect I have no idea why this was his response, but this was in fact his his reply.

I'd like to add that I was not alone waiting for this bus, there was a very distressed young woman who told me that because our…

I was trying to change my time from boston to nyc from 5Am in the morning to 1AM in the morning more than 24 hours ahead and I agreed with the charge fees and everything. But then, there was a technical problem and couldn’t finish my transactions.

They told me they would call me half an hour after and they didn’t. Just now, i called megabus again to change it and they r charging me extra for not calling 24 hours ahead. It’s not a difference from buying a new ticket and I will just buy a new ticket.

Can you please refund me the 2 tickets that I bought?

50. ". I asked to speak to his supervisor 5 times and he eventually transferred me. The supervisor gave me an email address to send my claim to. The next call I was given a different email address to send my claim to.

Another supervisor hung up on me. Three people told me that I wouldn't get a refund. Very bad customer service.

I’ve been on Mega bus many times,this trip it was empire both ways.It had no use if bathroom,no WiFi,no ac vent worked,stopped halfway for toilet use,.This was not what I paid for. No one at mega bus cared,supervisor didn’t care ,I was told to send email.my cell is 305-962-3940

C. C at 3:30am.. I had 2 tickets and paid extra for the seats ,, seats 9 and 13 . the driver took atleast 30 minutes to tell us that we were stuck,.. he told us another Megabus will be at that destination within 3 hours ..

3 hours bbecame 6 and some change.. then a silver bus picked us up for Durham goes 10 minuters from there to take us back so at this point we waiting outside there waiting for another bus which evidentually came a Megabus ..

everyone got relaxed fell asleep just to wake up being next to a hotel , bus broke down again.. ME AND MY DAUGTHER ARE SEVERE ASTHMATICS.. 3-4 hours later here comes another silver bus. c. dropped us off at a bus stop..

not station a stop .. at this point its 3pm the next day.. missed the fresman orientation.. money spent on the road trip in every…

The check in guy for mega bus in Atlanta @ 2pm did not let my kids board and told them to get on the later bus for an extra fee. Mind you one is 19 and the twins are 14.

I don’t see the problem! They are coming to Memphis and has school Monday. This is not professional at all. He was very rude!!

I bought a ticket for Sunday August 4, 2019 for 1:40pm from Las Vegas NV to Los Angeles Ca I was told by customer service that the bus would be delayed because bus broke down and it would arrive to between 4:30pm and 6:30pm the bus arrived at 3:30pm when I spoke to first agent at Megabus she was very rude and hung up in my face when I called and

spoke to supervisor he informed me that the bus will arrive at 3:30pm and arrive in Los angeles ca at 7:40pm the bus didn't arrive to union station till 10:30 almost 11pm I was told by the supervisor before that once I got to my destination the would compensate me I also informed the supervisor that if I made it after 10pm public buses from union station to Downey ca would have stopped running so I would be stuck I didnot make it home till 3am…

I was travelling on the 1;30 Birmingham Manchester Liverpool. There was a problem with the door for the luggage. We then sat in Birmingham till 8pm other passengers being told by Andria it's babies and mums then anyone for themselves on another mega bus that had arrived.

Liverpool passengers were not given a choice the had to wait. We were then told we had to get off the bus that left Manchester at 8oclock and wait in suidehill bus station till 11 pm its unacceptable. I have just been informed I have stage 3 kidney disease and that shouldn't of happened yours truly Monica Nelson

Son Of Bitch ass Bus Company, hopefully one day u go bankruptcy...

Megabus lost my bags they sent email that they couldn't find but no one have called me back . I had some medical things in my bags for my son . The person who took bags off at stop had to care or concern about my lost bag he laughed and me and my child and said o well . I'm beyond pissed .

org or(510)682-1999 to rectify asap thank you

I Rode Mega Bus on Saturday June, 15,2019 from Los Angeles, CA to Las Vegas, NV. I called your customer service on sunday or Monday and spoke with a woman when she told me basically she wouldn't take my complaint via phone and that I had to send it in online. This site is not found on you megabus.com page.

Anyway, I rode the bus and the air conditioning was broke. The driver tried adjusting the temp, but it didn't work. It was like riding in an oven on pre-heat and I was downstairs. sweating until my clothing was damp. I feel that I should be compensated for not having an enjoyable riding experience. Below is the Reservation number

Reservation Number (D)66-3527-061519-M10R-1250-LOS-LAS

Date: June 15, 2019 I look forward to hearing from you. Best, Pamela Smith

My Account was charges 3 times and I keep getting email from Lexine, that I was not charged, despite the same proof attached here that was sent to her via e-mail. It is imperative that someone talk to me and address this issue before I filed a formal complaint to Dept of transportation. I am through with this run around. I had one trip to chicago from Indianapolis in April 2019 and my trip from Indianapolis initially was one way because I did not know exactly when I would return but I get charged $27.49 three times;; one on card ending 6781 on 4/18/19 and twice on card ending 1641. On May 2019 the trip just completed yesterday was a total of $37.49 as shown. I keep getting this e-mail from her:

megabus.com Customer Service via elizmega.zohodesk.com Fri, May 10, 2:54 PM (12 days ago) to me…

This service has really gone to the dogs. This is the 3rd and final time I am taking this bus service. When you call no one has an answer for you. When you try and ask a driver a question, they are rude.

I know of a company that is going to start competion with Megabus and have cheaper prices. When this service starts in November, I am going to put flyers all over this stop, so your customers will not have to deal with a company that does not want to deal with it’s customers!

COMPENSATION (7 hour delay) - Las Vegas, NV, RTC South Strip Transfer Terminal(LAS) to Los Angeles, CA, Union Station's Patsaouras Transit Plaza Bay 8(LOS) at 14:15 on 13 April 2019: Hello. I appreciate MegaBus's email on April 23rd concerning the long delay and lack of backup in Baker, CA on the afternoon/evening of April 13-14.

I've been refunded the ticket purchase. This is not sufficient. Vehicles break down. That's understandable and acceptable--within reason and if follow-up is taken appropriately. But we were stranded by MegaBus. We kept being told that help was anywhere from 60-90 minutes away.

We told family in Las Vegas that we were fine--that help was "close"--when we could have been picked up, fed and housed for the evening. In addition, we kept telling friends in Los Angeles…

Order number AHTCZI Departure from Miami Intermodal to Orlando, Florida @ 0800 am. The bus was hot and uncomfortable with non functioning air Conditioning.

I had booked a trip from Atlanta to Philadelphia and for starters the bus leaving Atlanta was over a hour late then when we arrived to Washington which I was suppose to have a two hour layover we were late getting there and that bus left. We were put on another bus that was going to Philadelphia but one of the stops were in Baltimore we get to Baltimore only to be told we have to get off the bus cause it’s overbooked and have to wait on another bus!

That’s unacceptable I literally had to have some one come from Philadelphia my actual destination drive to Baltimore to pick us up I paid money and didn’t get my full service and the workers were very rude. I called customer service and they were rude and basically told me sorry for the inconvenience I do not want another ticket for another…

My travel from Bristol to Carmarthen. Bus arrived to Bristol bus stop after 1:15 H delay. I asked about my change in Cardiff weather next bus is going to wait or not the answer was hopefully.

Last night on 11/25/2018 I brought my daughter to her bus terminal located at the Albany SUNY College where she was to board her Megabus at approximately 07:30pm. I am her father and I have obtained a copy of her bus ticket information to provide proof. We arrived at the terminal on time at 07:15pm and right away had noticed a large group of passengers waiting for their Megabus only to find out they were supposed to be picked up one hour prior for the 06:45pm scheduled pickup and they had indicated to me that they were still waiting for their bus to arrive.

No one there was given any indication on their cell phones regarding any late or delays. What I noticed on a CDTA bus that was parked near the area where I and my daughter were waiting was a smashed upper right corner of the CDTA bus…

Well well welll a black young mid 20’s couple with a complaint that they bought their reservations. They played their bogus face ugh where’s my reservation. They aboarded the bus. Then a dike comes along and trys her sceem but this time it didn’t work for her.

What do you think The Black Female driver in her late 50 should have done. I think she fail all Mega POLICIES rules. No reservations No free pass. This happened today at 4:15 pm Route San Antonio to Austin. 10/29/2018

The bus driver left me at a trucker stop, without annoucing she was leaving , as a result of LEAVE ME all my bags got lost and everything I own was on that bus . I am now in Chicago with no clothes shoes or money .

I was left at that trucker stop scared and alone for 13 hours , before mega bus could even send me a new bus. My life is ruined and nobody I call seems to care it’s always 3 to 5 business day or I call the lost and found AND LEAVE A MESSAGE EVERY 48 hours and

I never receive a call back I will never use mega bus again and made sure to publicly post how mega bus doesn’t care

Asked driver to turn a/c off for a while due to my 4 year old autistic child was cold arms legs and nose and she did nothing p

The customer service representative dry and very robotic and they were not compassion for my emergency situation my mom is in the ICU in Tampa FL and I missed a bus at 12:15 was advised I could catch the 11:59 bus only to be told after waiting a hour there was no more room. Then was told I would have to purchase another ticket out is a messed up feeling feeling when you give someone your last only to let down I hope my mom doesn't die before I can come up with more money

The customer service representative dry and very robotic and they were not compassion for my emergency situation my mom is in the ICU in Tampa FL and I missed a bus at 12:15 was advised I could catch the 11:59 bus only to be told after waiting a hour there was no more room. Then was told I would have to purchase another ticket out is a messed up feeling feeling when you give someone your last only to let down I hope my mom doesn't die before I can come up with more money

I was very disappointed to fined out that my bus from Mobile,Ala. to Atlanta,Ga was cancelled on 9/6/2018.That messed up all my plans to attend my grandsons birthday.I really tough that the Mega bus was a dependable mod of transportation.But I was wrong.I'm not happy at all with this service that you just showed me.

m. but was 15 minutes late and didn't have any a/c. We rode from Katy to San Antonio on that hot bus. I would like my money back or a free ticket

I am a loyal customer n still tell people good things bout the bus line.