Customer Satisfaction Results
2.07 out of 5
2.07 out of 5 Stars
269 Consumer Reviews

Facebook
Complaint Department


Facebook is the world's largest social network. So, you might expect them to have a busy complaint department. There have been more than 200 consumer complaints submitted so far.

The most common way to contact Facebook with a complaint is by visiting their help center. They have provided a wide range of customer resources for your use. You can also call Facebook customer service using the phone number 650-543-4800, although that is not the best way to complain. There really is no customer hotline, at least not one they disclose. Another social media option would be to mention Facebook on twitter, if you want to do so then use their company profile.

In case you want to write a complaint letter to CEO Mark Zuckerberg, the official corporate address is 1 Hacker Way, Menlo Park California, 94025. The headquarters are very nice and located in the heart of Silicon Valley. It is not difficult to find if you ever find yourself in the area.

Some of the more common Facebook complaints include:

  • Hacked accounts
  • Login problems
  • Banned profiles
  • Harrassment and stalking
  • Innapproriprate content
  • Spam messages

Have you had problems with Facebook?

Compare Facebook to Similar Social Media more...

Top 269 Reviews about Facebook

The most popular submitted in 2015. Are you a Facebook customer? Use our online web form to create your own.

40

On 4/26/2016, someone (unknown) has gained unauthorized access to my Bank (Banco Popular de Puerto Rico) Visa Logo Debit card ending in xxxx xxxx xxxx 2736 and charged $500 each for two separate Facebook Ads. I need for a Facebook security representative to contact me as soon as possible to coordinate the next steps in releasing the funds amounting to $1,000 back to my account. I have already notified my bank, reported the unauthorized transactions, and cancelled my debit card.

Upvote (0)
40

I am getting a load of notifications on Sky adverts, that I do not want, and I want them stopped and don't know how to do this. Can someone tell me how to report spam advertising to the product management team at Facebook?

Upvote (0)
80

I would like for my Facebook page be deactivated for good. I ask that it be deactivated once and I went through all the steps to deactivate it but a couple of days later a friend of mine said it was still on there. So please could someone deactivate it for good. Or maybe this company does not want that too happen?

Upvote (0)
40

Having problems with Facebook where they are asking me to confirm my identity. Has anyone been able to fix this?

Upvote (0)
40

I am upset. Ordered new blinds and they never came.

Upvote (0)
40

Someone called Sophie reported my photo (nothing wrong with it) it had over 200 likes and I was fully dressed and I was smiling all nice comments nothing wrong with it. She reported it and it got removed I'm not very happy with this it's so childish to remove one of my best photos!

Upvote (0)
20

A couple of my post were tagged and removed from facebook. They were deemed against your community rules. I have read the rules they were not bullying,hate, vulgar,or pornographic and yet it was removed. One person out of millions objects and it removed. What is wrong with the attached form?

Upvote (0)
20

A woman posted a foul mouthed degenerative comment on a Community Radio Station page. I am requesting a copy of the message she had received stating it was me who was nasty which it wasn't if you cannot provide. I will be taking this matter further in the mean time I would like to see her page shut down: looking forward to your response as soon as possible, kind regards. I have attached an image, warning: it does have foul language.

Upvote (0)
40

They censor free speech and ban me like they are punishing me like a red headed step child. I want my acct terminated, but Facebook does not allow you to do that. Only deactivate the acct. I don't like them to keep me on file forever.

Upvote (0)
80

I have a set of 5 pages of the same name, same category, same thing, which I ADMIN for two! All criteria mentioned in the merge requirement is perfect. Yet Facebook customer support center in India keeps telling me unable to merge pages every time I send a humble request to merge them. Kindly take up an action before we forward this complaint to your higher authorities in India branch. This is definitely going to be a problem going forward if they do not listen to their customers.

Upvote (0)
20

Facebook keep locking me off my own account. No reason other than suss activity. I'm tired of it try to upload proof of who I am but can't for whatever reason. Why is Facebook being so discriminatory toward me. I wish to complain but as per it's impossible there's more but only have 100 words.

Upvote (1)
20

My daughter posted a news article about a man with my same name who was convicted of being a child molester. Our relationship has been strained for the last couple years because she has been on the wrong path in life. I asked her to remove the post and she would not and she says that it's funny and because the man is not the same race as me she doesn't have to do it.

Upvote (0)
40

My account was blocked by Facebook on March 13th due to someone reporting a comment I made where I used the word Whore. Although I am not blaming them for blocking my account without even asking for explanation from me. I was attacked by a group for over 48 hrs and finally I got in the gutter with them and called one of them names. My complain however is about what they said. Their message says I will be blocked for 24hrs but after 48hrs I am still blocked. To post a message on their Community Support group you have to log in (how?). If you go and make a report about a Disable account, it comes back and says, THIS ACCOUNT IS NOT DISABLED. There is absolutely no way to asked them how their clocks works?

All I want to do is to get my account and close it forever. This is the first time I had to deal with them (or not) and I realized what a mistake it was to join a Social Network that is trying to control each aspect of your life. I love Face Book for what it has achieved especially in countries where people are not allowed to voice their opinions. But, I live in US and there are many ways to express myself. I believe in Freedom of Speech that is why while I was getting bullied and cussed at I did not think about reporting any of them.

I simply block anyone I don't like to see or hear from. Facebook is a business and have a right to have their own policies but they don't have the right to take my personal information and pictures. I think when they decide to block someone page for an indefinite 24hrs, they should at least give that person to close his or her account.

Upvote (1)
20

Hacker on Facebook is posting rude homophobic comments on my facebook notifications. Have requested it be removed but offender continues posting comments. I have submitted this over and over using the online complaint forms and notes for Facebook, but they will not help at all.

Upvote (2)
60

I would like to complain about groups on messenger. Someone added my name to a group and then they were verbally abusive. No one should be able to add you to a group before asking your permission. This would not have happened to me if I was asked to join in the first place. Please change the policy on groups. I realize this may be a Facebook corporate decisions, but it should happen!

Upvote (0)
20

I was blocked for three days for "harassment" for making the unremarkable comment. Facebook customer service is a joke!

Upvote (2)
20

Somebody hacked my Facebook account and tried to change its name. But he can't do it because of Facebook security. Now i get it back but it shows me help us to confirm your name. I tried it with my ID, but it further says me it shows your not the owner of this account. It clearly shows my name and DOB!

Upvote (1)
100

My wife has passed away 11/11/2014 so called friends have posted pitchers of her with out my permission. I have ask them very nicely to to stop but i have been told to stay off their facebook page by them and they have blocked me from their pages. I just want them to to stop. Anyone who wants to post any pitchers of her i want them to consult me first.

Upvote (0)
40

Hello, good day. I wanted to enquire, how long does it take for my Facebook account information to be verified, when my account is locked out so that my user name is verified? I already submitted my
government issued ID over 5 days ago.

Upvote (0)
40

How is it OK for a parking site to post pictures and comments of my vehicle on your site this is illegal facebook. I don't want people to know where I live at all and y have a picture of my car on a site in facebook it's against my data protection laws and human rights I've spoken to the police they have said they will give u 14 days to remove or they will start court proceedings. I don't want people knowing where I live it's disgusting the page is "parking like a twat" bridgend.

Upvote (1)
40

My husband is in the United states army fighting in a war in Sudan. There is a facebook page with his picture, on his profile it says he is engaged. I spoke to him last week about the page. He told me that he doesn't have a facebook page. I don't know who created it. But I would like to have it removed immediately. That's disrespectful to me. Can ya'll please do something about it or I will contact the army and have them to do something about it.

Upvote (0)
20

I have promoted my page from facebook but now i don't want to continue but the amount was been credited from my account. Please cancel my promotion and do not deduct any amount from my account. Please reply as early as possible.

Upvote (0)
60

I was contacted by a Ensley Charlean Bernice (Charlean Bernice Ensley) to inform me that I was one of the lucky ones picked to receive 6,000,000 us dollars from facebook. After I gave her some info (no bank details) I began to get suspicious. I accused her of being connected to a scam. She has now removed her contact details. Facebook should do a much better job at the corporate level of removing these types of scams.

Upvote (0)
40

I am considering leaving facebook because of their tax avoidance. It is not a good example to all of us that pay.

Upvote (1)
40

My facebook account had since blocked for some days now and I tried to have it unblocked with my international passport but won't let me. I want my account back please, thanks.

Upvote (2)
60

Just want to know how to stop Facebook from loading, loading, loading, jumping, skipping, etc. as I'm trying to look at it. No sooner do I start looking at the first or second post, than it will jump three or four posts later. It's like a runaway train, and I can't stop it. This has never happened before. Does it have anything to do with that new box that started appearing beside selected posts that asks me if I want to share? Less is more, Facebook. I just want to look at a few things and log off. I can't attach an image - the whole thing never remains still long enough for me to read a complete post from anybody!

Upvote (1)
20

Internet 'trolls' are a reality- it is unavoidable. No one would disagree that they exist. Anyone who has used social media for enough time know just how nasty they can be. No one should disagree that the administration of a page has the right to remove 'trolls' that are causing disruption on their own page by such people. But should the 'trolls' be able to report someone for being banned? Certain Facebook administration staff seem to think so.

It seems that my account has been suspended for a month due to a 'troll' taking offense at being identified and banned as such... ..of course the contents of the post that the 'troll' made which necessitated his removal were completely in line with Facebook Terms of Service.

Of course there is no appeals department for Facebook to look into overworked ( and/or lazy or prejudiced) staff members which means countless individuals, and pages have been unfairly targeted. This is nothing new it seems. It has been going on for years and absolutely nothing has been done about it. Where is the justice? Where are the checks and balances? To whom are Facebook accountable for upholding their own rules consistently?

Realistically, I don't see any substantial restructuring of Facebook policies, yet there should be an impartial appeals process in place for this "first world problem"

Upvote (0)
20

Just got Windows 10. Now I hit FB and it goes there & then just goes back to cover page, it doesn't stay on. Did get a e-mail from FB and when I clicked on, it was something about a job? Maybe my computer just got hacked. Does this sound familiar to anyone?

Upvote (0)
40

I have a group that is supposed to be secret and I am getting requests to join my secret group. How can that be if they aren't supposed to see my secret group? Also when I go to Facebook's to find thing to post in my secret group every time I make a copy of an article and paste it to my group and then go back to Facebook's it takes me back to the beginning of Facebook. I don't like it and neither do any of the people I associate with. I would appreciate some answers and some help with these two problems please. I expect to hear from you about these problems.

Upvote (0)
40

The man created another(fake id) for blackmailing and he blackmailed me and said that he will leak my personal data in the public. This matter is very serious but Facebook does not take an strict action to this id and suspend him. I have asked that they trace his location via his fake id. I'm sending you his screenshot.

Upvote (0)
40

Hi. I want to open my Facebook account. But i cant open. I do not know what happened with my account from last night. Itx showing.. "Your Facebook account is not available, please wait while we review these documents."

Upvote (1)
80

The reason why I have complained to ya'll about Facebook is because I am being harassed. I reported a user to Facebook corporate before and nothing was done about it. He has another facebook page and now he have his girlfriend writing to me. Can ya'll please do something about it or direct me to the customer service line at HQ?

Upvote (0)
40

My facebook account was hacked and now the person who has it is demanding 1,000 rupees to give it back. I have tried to email Facebook support and they are no help.

Upvote (0)
40

I am complaining on the other half of my mate as he is unwell to do so. My mate has never had a problem with Facebook until yesterday. He received many messages from a fake account, asking for is location, who he is? etc. The account was Emma Jane it looked like it was someone from Pakistan. Also many people has just been using his pictures without his permission that should never be allowed. He reported it all but Facebook couldn't take them down. Why? Are you dumb? Cant you see its fake accounts? Cant you see people using his pictures?

It has made him very ill, and really paranoid, i woke up to find the toilet seat rip off and placed under the bedroom door without things. He is ill as it is and he takes 30 tablets a day for his adhd and many other things. This has made him even worse. If you DO NOT DO ANYTHING about this, we will be taking this to court as its breaking Facebook corporate policy.

Upvote (0)
40

A person has posted a nude image of me online. I have reported it but I want it gone quicker then 3-5 days. Is there a contact phone number for Facebook I can call with a complaint? Their support form seems like a waste of time for situations like this.

Upvote (0)
40

You have chosen to punish me for quoting from the King James Version 21st Century Bible the words of Jesus spoken in Revelations, on the day that Christians celebrate his birthday. The other quote that Zionist Facebook objected to was from Miko Peled, Israeli from Jerusalem, which has been circulating Facebook in a meme for years now. How could this possibly be against Facebook's community guidelines? Truth must be against your community guidelines but only when stated by certain kinds of people. Perhaps those who interpret the guidelines need a refresher course in Human Rights.

Looking at the ownership of Facebook is very revealing: Goldman Sachs, Jeff Rothschild, very strong Zionist supporters. The Rothschild family owns 80 % of Israel. If you continue to allow Zionist to control you and your business decisions, you will, very shortly, find yourself on the wrong side of history. Similar to where Nazi supporters found themselves after 1945, not a pleasant place to be. I understand Zionism is a political issue, this is not about politics, it is about morality and integrity. Why would Facebook stockholders choose to support genocide of the Palestinian people? You cannot silence everyone from speaking the truth. Just like Israel cannot kill all their enemies, they just continue to make more in the attempt to do so.

Human rights are rights inherent to all human beings, whatever our nationality, place of residence, sex, national or ethnic origin, color, religion, language, or any other status. We are all equally entitled to our human rights without discrimination. These rights are all interrelated, interdependent and indivisible.

Upvote (0)
80

I have been banned from Facebook for 24 hours now and additional 13 hours has been placed on me. This is unfair to me I do not swear and always fact check my posts. I have seen far worse on Facebook than my true picture. I have seen lies. I am a historian and fact check everything I post please lift this unfair ban from my account or help my contact Facebook corporate offices so I can plead my case to them.

Upvote (0)
80

Is there a type of contest going on where a friend from Facebook tell you to contact a John Bilscher to obtain $50,000 in cash or a new apple computer? Then he wants you to fill out a form and then he will notify you if you are a winner or not. I found this highly unlikely, so I thought I had better notify someone in case it was a scam. But I could not find a phone number to call Facebook customer service, so I thought I would file a complaint here. Thanks for your time and have a Merry Christmas.

Upvote (0)
40

I have two accounts on Facebook. Someone has tampered with both accounts and they are no longer on facebook. I have tried numerous ways to get the accounts back including updating new information and ID but I have not had any response from Facebook customer service. Can you please look into this and let me know what has gone wrong. I feel really frustrated. I thought facebook was safe, but it seems there are no safeguards against people who are bent on evil. Please please help me resolve this issue.

Upvote (3)
40

Dear Facebook Complaint Dept. -- I went on a post that had a picture of a woman with one leg and an artificial leg. And this Jim McQueen comments to f*** her and he think ls that's okay? So, I told him that is not right and he answers me with even amputees need to be f*****. Please get this jerk off facebook for very inappropriate comments. This is why people need to be banned instantly for comments like this.

Upvote (0)
60

My account says it is temporarily locked. Then Facebook wanted me to change my password, which I did and they reset it. I am still locked out of my account. I would like to know why it has a security lock on it, and what I did to cause that to happen. This is very frustrating to me. I can't even say thank Facebook corporate office for helping me, as so far this has just been a nightmare.

Upvote (1)
40

I discovered that someone used my picture to create a Facebook account, pretending to be me, soliciting my friends, and messaging them, saying that they received $150,000.00 via FedEx, free, and you don't have to pay the money back. I informed my friends that this is a bogus account, fraudulent, and do not give out any information about me or you. I went into Facebook, left several messages with my complaint. I than changed my password. However, I was asked to update the Facebook app, so I did. But, I immediately started having trouble logging in. Next, the Facebook website stopped working, so, thinking it was because of the upgrade, I un-installed what I thought was the upgrade. But now when I try to login to my Facebook account, I seem to have been caught in a loop where I am asked for my password, next I am told that my password (for security) has to be changed. Once I change the password, I am told that my phone number is incorrect. Sometimes, I make to a page that says you can login, but when I do, I get another message that says you have timed out, tap the screen to login, next the program goes to a blue screen, and nothing happens. I am stuck, and I need help.

Upvote (0)
40

I reported a picture some KKK member had up of two men being lynched. Facebook replied that it didn't violate their Community Standards policies. It's a picture of two men being murdered. Quote from a March 2015 Guardian article regarding the updated FB policies: “We also remove content that expresses support for groups that are involved in the violent, criminal or hateful behaviour mentioned above. Supporting or praising leaders of those same organisations, or condoning their violent activities, is not allowed.” What liars.

Upvote (0)
60

Dearest Mr Mark Zuckerberg, CEO of Facebook. I'm emailing you to file a complaint about your facebook team. Iecently I had emailed you a letter to complaint about the fact that they are requesting me to upload my photo ID and other personal information. This has been going on for so long and it really wasting up my time to all the time log in and sign up to facebook. Is there anyway where I can be helped with out any personal information just to be on facebook? It is sad that I can't even chat with my family members because I'm not on facebook. Please take care of this matter as soon as possible. I've been trying for days and days to relog in but it wont take me so. I have other important things to take care of and I can't just take up my time by relogging in I feel really upset about this and it driving me crazy. And I want this to be over so that I can stay on facebook. I already had place my old photo of myself in the corner of the facebook page and yet They do this to me.

Upvote (2)
40

So many things were going on Facebook that needed legal attention and just to follow up on harassment by some. I filed complaints and tried to get some kind of help regarding people bashing me and causing harm to my livelihood and not one of my complaints were ever looked into. I have been suspended from my job and harassed by people on here over and over called at my home making terrorism threats and carried concocted stories that did not mean a thing. Facebook has no scruples and could care less of something very serious would happen. My attorney will be looking into this mess and will find the answer since no one there even cared and let unethical things happen. My job is still in jeopardy and I am summoned to court over Facebook. I guarantee there will be an answer to all this because I will not suffer any more because Facebook did nothing to stop the problems I encountered. And am still going through a living hell from all this. Some one has to be responsible.

Upvote (0)
40

Hello this morning I was on facebook. After that it would not let me back on, it is 12:05 here, so it has been hours that I have tried. its after midnight here. I like playing happy acres on facebook but havent been able to since this morning. Could you please help Ive tried everything I could think of, I thought at first facebook was down but I was told it wasnt by family members.

Upvote (0)
60

Someone has created a fake Facebook account with my information and photo in it. I believe the company should make it easier to stop these kind of fake pages from being created, and easy to report and shut them down. I have had no luck shutting it down so far, or a response from the company's customer service line.

Upvote (0)
60

I found this picture of two children hanging a dog by its back legs laughing I think that is cruel. I shared it to see what response I would get so far 35 people think it is disgusting. Why doesn't Facebook do something about this? Could you trace where it came from and ban them from Facebook? Also could they take it down? If children see this they might think it OK to do this to an animal.

Upvote (0)
60

I ordered for an authentic coach purse on October 27th, 2015. The ordered item was promised to be delivered within a week by "SHENSHUNFA” in BEIJING (CHINA). After more than three weeks, the above item has not been delivered. I have already made the payment by my master card of a total amount of $88.90 ($CAN) to "SHENSHUNFA” in BEIJING (CHINA). I have sent them so many reminders but it was in vain. There was no response from "SHENSHUNFA”. I am beginning to believe that this is a fraud company and making customers fools. I wish to file an official complain about this matter against this Chinese company. I am sending you the initial letter I received from the company identifying my order confirmation number. This product and other fake items.

Upvote (0)
20

I am in a Facebook group called depression support. Someone posted something about muslims i went to tag the admins in it so that it could be removed and i get a notification from Facebook saying I've been blocked from posting in the groups. There is no Facebook support number to call either, which is frustrating.

Upvote (0)

Contact the Facebook Complaint Department

  • Corporate mailing address

    • 1 Hacker Way
    • Menlo Park
    • CA 94025
    • United States
  • Website link

  • Customer service phone number

    650-543-4800

Upset at Facebook?

Thanks for your feedback!

Sorry. Please try again later!