Facebook Customer Service
Rated 2.06 of 5 Stars
Based on 241 Complaints

Contact Facebook Corporate

Toll free phone number: 650-543-4800

Facebook is the world's largest social network. So, you might expect them to have a busy complaint department. The most common way to contact Facebook with a complaint is by visiting their help center. They have provided a wide range of customer resources for your use. You can also call Facebook customer service using the phone number 650-543-4800, although that is not the best way to complain.

There really is no customer hotline, at least not one they disclose. Another social media option would be to mention Facebook on twitter, if you want to do so then use their company profile. In case you want to write a complaint letter to CEO Mark Zuckerberg, the official corporate address is 1 Hacker Way, Menlo Park California, 94025. The headquarters are very nice and located in the heart of Silicon Valley. It is not difficult to find if you ever find yourself in the area.

Some of the more common Facebook complaints include hacked accounts, login problems, profile bans, stalking, and content moderation. Ultimately, because Facebook is so large sometimes contacting customer service means lengthly delays and lots of automated forms. While Facebook is still free as a service, many people have high expectations for he level of support they expect from the social network.



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  • Facebook corporate office

    • 1 Hacker Way
    • Menlo Park
    • CA 94025
    • United States
  • Company website

  • 1-800 phone number

    650-543-4800
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Top Facebook Complaints

Browse more than 241 reviews submitted so far

40

I'm blocked because someone made a complaint about my post that is 1st amendment protected and was a political argument. Yet facebook allows people to post narcotics and jail born with no blocks on fan pages. If political arguments aren't allowed then ban all political conversations and set rules about posting narcotics and half naked people seriously the 1st advent right has been violated many times and im not the only victim many others have been also. And facebook actions continue a 1st amendment lawsuit is as easy to file as easy as it is too block someone.

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20

Facebook locked me out of my account and I sent what and have not heard back lately. They are censoring me because of my conservative views which are against what they are (no matter what they say). Please help and do something about this.

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20

Whenever I have a complaint, I never get a response or suggestion on how to fix the problem. Im sick and tired of reporting problems and nothing gets fixed. There seriously needs to be better security on the profiles, I don't like that people I don't know or like going into someone else's profile and getting information on me and my friends!! Something needs to be done about this. Thank you for any help you can provide. I look forward to a response from other FB users as corporate continues to ignore me.

Comment (1)
20

I have been blocked by Facebook for a week now and it is because fake account holders are turning me in as well as posting fake nude pictures of me on Facebook. I have been working with Ollie reach a human. I have paid a total of $40.00 for help. I am disabled and have MS. I am a real person that has sent in 3 pieces of identification to prove who I am 5 times in one week and I have for nowhere. I was to receive a code to get my account up and running today and here I am still without my account running.

If this kind of criminal activity is going to go on and they can not keep innocent consumers safe then it should be shut down. Facebook has not been free to me with costs for changing my phone numbers and costs for help I am ready to get an attorney and sue! If you are going to be a cesspool for criminals then you need to have a 24hour customer service hotline. I have four groups with over 25000 members and I am going to have my Adkins to post that my groups will be opening in a social media site rated higher than facebook very shortly unless I get some answers before the end of this evening! I am done fooling around with a business run so poorly.

I have been grossly mistreated and I am about to sue just for harassment and emotional distress!

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20

Facebook spam department has locked me out of my account because of issues with my name. I can understand the need for accountability but it leaves me in a precarious position as I have been professionally known as Rat for over forty years and even my mother calls me Rat. The friends I have on my page (about 5,000 in all) are people that only know me under that name which is the reason they have friended me.

My account was suddenly closed without warning giving me no chance to inform my friends and family that I would no longer be contactable on that page and I now find myself unable to access my photographs, which I believe remain my property. This also applies to my personal messages and other information that I have not been able to view and had I known I was about to be locked out of my account I would have taken the time and trouble to download all of my data and deleted the account.

Anonymity to a public figure is a valuable thing and is a step taken to maintain personal privacy while the public figure belongs to the public and that is the purpose for which I use my FB page, the public. My main point is that I don't want the public to know my real identity as it raises all kinds of privacy issues including being stalked and dealing with over vigorous fans turning up on my doorstep, this is not to mention that in these days of political and social uncertainty it poses a very real threat to my family and friends.

I would ask for limited access to my account so I can retrieve my personal data, intellectual property and inform my friends that I will no longer be available on Facebook.

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20

My complaint is the way I have been treated in the last year or so, I have been banned from using APPS eg Giftbank, Quixshow and other apps. I have know been banned from the games. All I am getting is couldn't load plugin whaterer that means. So could someone please rectify this problem as soon as possible. Or I will have to leave Facebook altogether, because I have been hacked many times and been banned quite often by Facebook, which I find very frustrating for me and my friends

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40

I have reported a few videos that have been posted by other people the videos I have seen are absolutely disgusting. I think Facebook should view all videos before people are to post them they are absolutely vile. Every time I file a report I get a message back basically saying it's allowed. Seriously if you seen them and can watch them till the end that's just wrong it's makes my stomach. Can someone help me please do something about this?

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20

I am a retired person who is very disgusted and disturbed by the like posts that Facebook associates my name with. I would never read or be associated with any of this garbage and find it very upsetting to have my name associated with these articles on social media for all my friends to see. I am requesting that they remove my name from anything that I do not personally hit the like link on.

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40

I have some items for sale and was re-bumping them to then be told that I cannot do this anymore. I have been banned and blocked as my posts were abusive and offensive. If Facebook took the time to look at my for sale posts they would see that they are pictures of furniture.

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40

Hi! I saw an ad from Costco on July 31st, 2016, they were giving away free creams. The cream is called Hydrolux. It seems it's a free trial cream that Costco was giving and because I didn't advise them after 14 days ( didn't have that in the ad), I was charged $102 on my Visa credit card for a cream in a small container (30 ml). I was surprised to see that on the 17th or 18th day, I was already billed for a cream that I never authorized. Free trial on a facial cream is all I read (from Costco). I was minding my own business on Facebook and got lured by a Costco Ad. I spoke with Visa customer service and Costco.

They didn't want to refund me at first. Their P. O. Box # is 500, North York, Ontario M3J 0J8. I spoke with Luc, Michele, Lucian Eros and Robert Tyler. I mentioned that I do not have money to pay for this and that I never agreed to a purchase. I finally got a cancellation #C247999 and the cream doesn't do anything special for me. Looks like it 's just a moisturizer and not an intensive Anti-Wrinkle Care Cream with Snake Venom Peptide. Please remove this advertiser unless they are more truthful in how they approach clients.

They should advertise "Facial Cream Hydrolux 30ml, $102.00 American Funds, must pay for shipping and must call us at this number 1-844-534-1231 before 14 days if not satisfied. What an ordeal. I told them they had very bad customer service. Hopefully no one else gets caught in their trap. They are luring people in using "Costco" as a window and "free trial" as the bait to their scheme. Preying on Facebook people should be policed and these people should be stopped. I trust something good comes from this.

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60

I was extremely disappointed to hear that facebook had declared the movie "A Billion Lives" a tobacco product. It is about the most anti tobacco film ever made. I have to wonder if Facebook is in the pocket of big pharma, big tobacco, and big government. By doing what they have done , Facebook has joined the status quo and the big boys. Lining your pockets at the expense of a billion lives lost is criminal. Please be part of the solution, not part of the problem.

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40

I can't log in to my account because of some stupid extra secrity I didn't want/ask for n have no way of uploading. I'd to verify who I am this is totaly disgraceful when I need Facebook to contact people in emergencies. Pure hatered towards Facebook because of this.

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40

Somebody from Facebook corporate offices sent me an email stating that that my account is locked cause the name I have been using for more than 9 years isn't mine. Therefore, my account is locked. Does that make any sense? I have been logging in to my account from either my mobile or laptop from any Location around the world with no problem and just because somebody wanted to bother me, you block my account without even warning me?

I'm really disappointed at the level of service you provide tho I always thought that your team is smart and developed enough to serve millions of clients. moreover, i have sent them my ID and yet i still Cant access my account and cant eve track the status of the case.

Comment (7)
20

Unfortunately my Facebook is not logging in and it is asking dome confirmation code. I am not using that number and I tried alternative one but I am fail to retrieve my Facebook account.

Comment (0)
40

When Facebook is responding, it works reasonably well. But it keeps stopping and I have to re-boot. Is that my problem or Facebook's?

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40

I wasn't on line at all yesterday because of not being able to use Facebook. The corporate office is banning me for no reason that I know of but there is something on my page that I did not do. Please can you find out who is using my account because this is not only worrying me but frightening me too. I do thank you for looking into this matter and providing services for Facebook users when they ignore us. Please, could you give me a date as to when I will receive answer?

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100

Facebook says that my account is spreading spam. Now, they will not let me login. What's going on?

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20

Nearly 5 years ago I complained about some pictures and comments posted on face book by some one posing as me. I didn't open an account and have never used Facebook.These pictures and comments are still on facebook after I was assured that they would be removed it's extremely upsetting to say the least!

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40

My name is on a fake account that is open. Please shut this down now! I have tried to contact Facebook corporate in Menlo Park but there is no phone number to call.

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40

Facebook banned me from posting for 24 hours with no explanation and no specific reason at all even after I sent a written request asking why. Even after the ban was lifted, I tried to post a picture of my Mother's Day dinner and that picture was deemed inappropriate too. I feel harassed by Facebook and by whomever keeps cyber bullying me by reporting my pictures which are neither inappropriate nor are they negative in any way. I never post inappropriate material and yet because I have a cyber bully who wants to shut down my page.

Facebook has decided not to look into this bullying and instead promotes cyber bullying by letting people get away with this and therefore encouraging cyber bullying. I have sent several responses every time a picture or post gets denied and I receive no communication back. Facebook editors and administrators, you are the problem. You are the cyber bullies. You allow others to harass me with out even investigating to see the truth. You enable harassment and prejudice. As long as this continues, I will continue escalating this unprofessional way of doing business.

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40

On 4/26/2016, someone (unknown) has gained unauthorized access to my Bank (Banco Popular de Puerto Rico) Visa Logo Debit card ending in xxxx xxxx xxxx 2736 and charged $500 each for two separate Facebook Ads. I need for a Facebook security representative to contact me as soon as possible to coordinate the next steps in releasing the funds amounting to $1,000 back to my account. I have already notified my bank, reported the unauthorized transactions, and cancelled my debit card.

Comment (0)
40

I am getting a load of notifications on Sky adverts, that I do not want, and I want them stopped and don't know how to do this. Can someone tell me how to report spam advertising to the product management team at Facebook?

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80

I would like for my Facebook page be deactivated for good. I ask that it be deactivated once and I went through all the steps to deactivate it but a couple of days later a friend of mine said it was still on there. So please could someone deactivate it for good. Or maybe this company does not want that too happen?

Comment (0)
40

Having problems with Facebook where they are asking me to confirm my identity. Has anyone been able to fix this?

Comment (20)
40

I am upset. Ordered new blinds and they never came.

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40

I have an android phone. The new version of Facebook and messenger are impossible to see the small print. It's so hard to see it gives me a headache and my eyes hurt so bad. I know other people have a problem with this too. They must. The print is so tiny.

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40

Someone called Sophie reported my photo (nothing wrong with it) it had over 200 likes and I was fully dressed and I was smiling all nice comments nothing wrong with it. She reported it and it got removed I'm not very happy with this it's so childish to remove one of my best photos!

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20

A couple of my post were tagged and removed from facebook. They were deemed against your community rules. I have read the rules they were not bullying,hate, vulgar,or pornographic and yet it was removed. One person out of millions objects and it removed. What is wrong with the attached form?

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20

A woman posted a foul mouthed degenerative comment on a Community Radio Station page. I am requesting a copy of the message she had received stating it was me who was nasty which it wasn't if you cannot provide. I will be taking this matter further in the mean time I would like to see her page shut down: looking forward to your response as soon as possible, kind regards. I have attached an image, warning: it does have foul language.

Comment (0)
40

They censor free speech and ban me like they are punishing me like a red headed step child. I want my acct terminated, but Facebook does not allow you to do that. Only deactivate the acct. I don't like them to keep me on file forever.

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80

I have a set of 5 pages of the same name, same category, same thing, which I ADMIN for two! All criteria mentioned in the merge requirement is perfect. Yet Facebook customer support center in India keeps telling me unable to merge pages every time I send a humble request to merge them. Kindly take up an action before we forward this complaint to your higher authorities in India branch. This is definitely going to be a problem going forward if they do not listen to their customers.

Comment (0)
20

Facebook keep locking me off my own account. No reason other than suss activity. I'm tired of it try to upload proof of who I am but can't for whatever reason. Why is Facebook being so discriminatory toward me. I wish to complain but as per it's impossible there's more but only have 100 words.

Comment (6)
40

I have received a message from a friend on Facebook through messenger but it was someone pretending to be him. This person told me to check out this person because I was on a list of winners to win money. everything to do and I did. The pretender told me that it Agent David Jefferson Jr. was in an organization of the New United Nations Funding Program and to get in contacted with him. I did and told me to file out a form and send him $500. I contacted my actual friend to see how it worked but told me he was hacked.

The Phone number that the pretender text my phone from was 1-903-480-0821. After contacted my actual friend and found out it wasn't him, I messenger this person back to try to get him to resend my money and told me he couldn't and try to come up with the rest to claim my winnings. I sent the the money to Steven Martin in Palestine, Texas 75803. My reference number through money gram is from South Point, Ohio 45680. What can I do to try and get my money back or is it even possible?

Comment (0)
20

My daughter posted a news article about a man with my same name who was convicted of being a child molester. Our relationship has been strained for the last couple years because she has been on the wrong path in life. I asked her to remove the post and she would not and she says that it's funny and because the man is not the same race as me she doesn't have to do it.

Comment (0)
40

My account was blocked by Facebook on March 13th due to someone reporting a comment I made where I used the word Whore. Although I am not blaming them for blocking my account without even asking for explanation from me. I was attacked by a group for over 48 hrs and finally I got in the gutter with them and called one of them names. My complain however is about what they said. Their message says I will be blocked for 24hrs but after 48hrs I am still blocked. To post a message on their Community Support group you have to log in (how?). If you go and make a report about a Disable account, it comes back and says, THIS ACCOUNT IS NOT DISABLED. There is absolutely no way to asked them how their clocks works?

All I want to do is to get my account and close it forever. This is the first time I had to deal with them (or not) and I realized what a mistake it was to join a Social Network that is trying to control each aspect of your life. I love Face Book for what it has achieved especially in countries where people are not allowed to voice their opinions. But, I live in US and there are many ways to express myself. I believe in Freedom of Speech that is why while I was getting bullied and cussed at I did not think about reporting any of them.

I simply block anyone I don't like to see or hear from. Facebook is a business and have a right to have their own policies but they don't have the right to take my personal information and pictures. I think when they decide to block someone page for an indefinite 24hrs, they should at least give that person to close his or her account.

Comment (3)
40

I have been hounded by face book, first I was banned for sharing my group with other groups which as I understand is a legitimate way of promoting a group. I have now been banned for posting photos containing nudity and yet I have not done so, face book presented a picture as 'evidence' that showed no nudity. I am now unable to contact friends and family or reply to adverts etc.

Comment (0)
40

This is regarding leaving comments on British newspaper the daily mail on Facebook. Me and a few friends are being blocked for the most ridiculous reasons, some of which are very hypocritical. Of course there is much banter, but when we are responding to somebody who has written racial stuff, telling them it's wrong and they are nasty to do it, they stay on and we are blocked. Today somebody said a whole load of abuse with swear words and so on, directed at me personally, so I just wrote "read the same again but make it describe you instead". I was blocked and she wasn't. Even though she wrote all the stuff in the first place and I just returned the post back. this is absolutely bonkers, bloody ridiculous, and bang out of order. The whole system on that respect is disgraceful.

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20

My facebook page isn't giving me the option for emoji like at the bottom of a post. I have deactivated and reactivated my facebook app 3 times and still nothing. How can I get help with this without adding another support ticket. I need to speak with someone in Menlo Park asap!

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40

A recent girlfriend of mine (girlfriend B) has copied and submitted the profile of my previous girlfriend (girlfriend A) Then she (B) has made indecent and disgusting comments to my ex girlfriend (A) and her new husband on this site. She has even managed to invite and have accepted some of my ex girlfriends friends. This has totally embarrassed my old girlfriend (A) with her new husband and their friends. My ex girlfriend (A) has now created a (secure) profile under her married name and won't accept any friends she doesn't already know. But this bad profile under her maiden name is still an embarrassment to her.

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20

Hacker on Facebook is posting rude homophobic comments on my facebook notifications. Have requested it be removed but offender continues posting comments. I have submitted this over and over using the online complaint forms and notes for Facebook, but they will not help at all.

Comment (5)
60

I would like to complain about groups on messenger. Someone added my name to a group and then they were verbally abusive. No one should be able to add you to a group before asking your permission. This would not have happened to me if I was asked to join in the first place. Please change the policy on groups. I realize this may be a Facebook corporate decisions, but it should happen!

Comment (0)
20

I was blocked for three days for "harassment" for making the unremarkable comment. Facebook customer service is a joke!

Comment (7)
20

Somebody hacked my Facebook account and tried to change its name. But he can't do it because of Facebook security. Now i get it back but it shows me help us to confirm your name. I tried it with my ID, but it further says me it shows your not the owner of this account. It clearly shows my name and DOB!

Comment (4)
100

My wife has passed away 11/11/2014 so called friends have posted pitchers of her with out my permission. I have ask them very nicely to to stop but i have been told to stay off their facebook page by them and they have blocked me from their pages. I just want them to to stop. Anyone who wants to post any pitchers of her i want them to consult me first.

Comment (0)
40

You have people coming online saying they work for Facebook and telling people that they have special offers or have won a sweepstakes and want person information from us and in their background pictures have a photo of Facebook. I think you should investigate this matter.

Comment (0)
40

I am trying to plat two different games on Facebook. Each says the same thing that the connection is not secure according to Firefox.The owner of www.fufla.eu has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. The word games are Puzzly and Word Champs. However, the other games are oh k. Please look into this matter.

Comment (0)
40

Hello, good day. I wanted to enquire, how long does it take for my Facebook account information to be verified, when my account is locked out so that my user name is verified? I already submitted my
government issued ID over 5 days ago.

Comment (2)
40

How is it OK for a parking site to post pictures and comments of my vehicle on your site this is illegal facebook. I don't want people to know where I live at all and y have a picture of my car on a site in facebook it's against my data protection laws and human rights I've spoken to the police they have said they will give u 14 days to remove or they will start court proceedings. I don't want people knowing where I live it's disgusting the page is "parking like a twat" bridgend.

Comment (5)
40

My husband is in the United states army fighting in a war in Sudan. There is a facebook page with his picture, on his profile it says he is engaged. I spoke to him last week about the page. He told me that he doesn't have a facebook page. I don't know who created it. But I would like to have it removed immediately. That's disrespectful to me. Can ya'll please do something about it or I will contact the army and have them to do something about it.

Comment (0)
20

I have promoted my page from facebook but now i don't want to continue but the amount was been credited from my account. Please cancel my promotion and do not deduct any amount from my account. Please reply as early as possible.

Comment (0)

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