Snapchat Customer Service
Rated 2.23 of 5 Stars
Based on 130 Complaints

Contact Snapchat Corporate

Toll free phone number:

Snapchat is a social media application that has been around for several years and has grown in popularity very quickly. The company CEO is Evan Spiegel, who founded the company and still runs it today. While Snapchat has millions of users worlwide, their customer support has often been a frustrating experience for users. Common complaints include product updates, user account issues, and problems using filters. 

Snapchat does not provide an easy to use support hotline or customer service phone number. This is probably the main reason why so many users get upset and file complaints on our website each day. Still, the amount of poor feedback we read is nothing compared to the overwhelming majority who love the app and use it daily. If you are a Snapchat user who is having issues, we would love to hear about them. Please, leave your feedback below.

One of the downsides to using the app is that communication is often a challenge when you are having problems. For example, many users find themselves blocked from using Snapchat without any phone number to call or means of quick resolution. Or there are often problems with broken spapstreaks and version updates to the iPhone and Android apps. 


Experienced poor service? File a complaint here!

Snapchat Contact Information

Report complaints to corporate and get satisfaction

  • Snapchat headquarters address

    • 63 Market St.
    • Venice
    • CA
  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    B-
  • Customer service hours

    24/7

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Top Snapchat Complaints

Browse more than 130 reviews submitted so far

60

I asked for help in the support thing and it won't send me the thing to change my password to get back in my account even though I have the email address. I'm upset because any other social media would work so if you could fix my problem I'd be happy cause it should be working.

60

I have a very concerning issue that I need to discuss. This is the second time that this has happened to my boyfriend and I, and, quite frankly, we are furious. We send each other snap pictures nearly every second of every day, and our streaks always rack up to very high numbers. Every single time that we have reached a near 90 snap streak, your app CRASHES and RUINS it for us. We need to resolve this issue. Our snap streak should be near 170 by now, but your app has erased it even though we know for a fact that we have not ruined it ourselves. When this happens, we have never even gotten the hourglass emoji warning. It just disappears.

We need to fix this as soon as possible. My user name is: lacy_jo82, and my boyfriends user name is: tylersland. We would prefer to have our actual snap streak back, which would be at 173. However, we would settle for our second (ruined) snapstreak, which would be at 87 today. I thank you for your anticipated cooperation. Enjoy your weekend.

20

Ok I love snapchat but this week my favorite filter was gone. It's not as fun anymore without that filter. I'm not sure what it was called , it made your forehead small and your nose big. It also had a voice changer was so cute. I would really like to have it back. I am constantly on Snapchat and I am always sending out snapchats to all my friends and all of a sudden when I sent a snap, about 20 of my streaks just disappeared. The hour glass wasn't beside their name or anything. They just disappeared. And I am very pissed off about it because at least 8 of them were over 250. I want my streaks back now.

20

My brother was mad at me for being late to pick him up at school because i had a class run over. He went into my phone, downloaded a stupid app and started using it, my account has been locked because of it and I had nothing to do with it. He knew if he installed this shit that it would lock me out and I would end up losing a 244 day streak I have with my girlfriend, I'm very upset about it, and would like this issue to be resolved quickly. I have tried using the support and the unlock on your website but it says that it could not process it.

He's a jerk for pulling this and I just don't want to lose the streak. I didn't download this dumb app and i'm going to be extremely upset if I'm punished for something my asshole little punk of a brother did. I would be so grateful to whoever fixed this and I would appreciate it immensely. I have tried resetting it online 30 times and i get the same cannot process message even though all 3rd party apps have been uninstalled. Snapchat customer support has no email, I had to create a twitter account and tweet them and direct message them, and they still have not replied now 8 hours later.

I need some one to resolve this issue, so I don't lose a streak because of something someone else did on my account.

60

I love to use snapchat to share what I'm doing and capture fun moments with my friends and family. I also like to see what my snap friends are up to as well on their stories, but I rather detest seeing the "featured" section right below the recent stories. Why? Because they happen to be inappropriately dressed women. If I scroll to the left, those ads are not like that, but every time all of the stories have been watched, there is always something inappropriate and offensive on this feature. I do not understand how Snapchat can classified as "safe" when there are offensive ads and images for all to see.

20

Me and my best friend had a 170 day streak and we was snap chatting each other over photos to get our streak up, however it suddenly went after we got it up to 170. I am very disappointed with this as we took a lot of effort to do this and we now have to wait to restart our streak.

20

I just wanted to say that this App has just turned into an Ad filled, Kardashian and adult taboo filled place, and it's just downright horrible. No one gives a rat's behind about Kim, Khloe, or any of the Kardashians, really. This App's main purpose was supposed to be to share your whereabouts with friends and to send them photos back and forth. Now, all this app is is a bunch of advertisements, Kardashian's rear-ends, and adult facts. If I wanted to know "the top 10 positions to reach orgasm", then I could google that myself.

I don't need Snapchat as a secondary source for my sexual concerns. This App should be for "18+" users. My sister is 14, and she has Snapchat of course. The fact that she has access to such indecorous information at such a young age is just ridiculous to me. I've had enough of the stories about Kardashians, DIY tutorials, and Buzzfeed's liberal bullshit. Feel free to get rid of all this nonsense, or at least get rid of all the taboo and make it age appropriate.

20

I'm writing to make a serious complaint. My girlfriend has texted me that a man that she's never met before has just texted her on Snapchat without her permission wanting indecent pictures and now she's mortified and paranoid that someone is stalking her all because of your good for nothing app, this needs to be sorted, I can't believe you'd allow this filth to happen on Snapchat people should not be allowed to text people they don't know without permission, this downright unfair and needs to be sorted out.

20

I just lost a 50 day streak that meant a lot to me when I was snapchatting the person yesterday. This is truly unacceptable to me at least because me and this fine young lady had been working on our streak and we really thought this was the one! But when I woke up this morning snapchat had a different idea. Snapchat decided to crush any hope of our streak ever reaching 100. I am genuinely destroyed by this.

40

This month Snapchat has just made me mad to a point where, if i could, I would throw it at a wall. But since I can't, I will complain instead. The beginning of this month I had lost 5 extremely high streaks of mine all at the exact same time.

Now, I thought that maybe we didn't respond in time with each other but then i looked through the msgs about when we sent them, and we sure as hell have replied to each other within the 24 hour limit, we actually all responded to each other within 12 hours.

Me to them, and them to me. Now, I've looked again this morning only to realize I have lost yet another 4 extremely high streaks and it so happened that it was the same exact problem as before. For some reason snap is deleting my streaks and I am at a point to where it makes me angry because I shouldn't have lost those streaks because they were all in the time limit. The highest one that i have lost was almost to 300 days.

40

I'm extremely disappointed with this app. Snapchat has always been my favorite app from lip singing my favorite songs and viewing snapchats. But for you to suddenly say I have too muhc storage to view someone else's snapchat story is ridiculous.

Every time I go to view a story, I get cut off saying "Storage Almost Full" on the snapchat app. What does my phone having so much storage have todo with viewing someone else's snapchat story? That's never been the case until my phone updated to the latest version. If that's the case, I'm going to stop using snapchat, like there's even a use for it now. Also, since I've updated, I exit out of the app and try to go back on it needs me to login with my password. That's never happened before.

It's on my phone and should remember that I'm the only one ever logged into it. I'm not happy with this app at all.

20

I am really disappointed that they have removed the butterfly filter as I was my favorite and this weekend won't be able to get a good selfie from now on. I am removing snapchat as I find it that they have ruined it. I used to love Snapchat now it's getting deleted. I'm leaving it till they get it back.

40

My complaint is about the geo filters, mine automatically disappeard today and it's done it with a lot of others as well but I think it is only with iPhones? I think this because other people that have Samsung etc have still got the filters and also my tablet does but I only use my phone because iPhones have the best camera and now the filters are gone and that's not fair at all I want them put back on I have used them for months and it's really good having them on snapchat, I would really like it if I heard something back! But it is very poor that this has happened.

40

Snapchat's "news" portion sucks. It targets mostly teenagers and college kids but some of the posts can be very biased. Some of the posts are just plain stupid and I purposely don't click on them so Snapchat doesn't get that rating. The filters could use some work too. Just please stop posting stupid news and no one cares about Kylie Kenner and the kardashians except for teenagers so post some real news.

20

I use snapchat a lot until those stories started at the top, there appalling women and men constantly. Always about sex etc Young children also use the app it's a disgusting. To see society is all about models, being skinny, having a perfect body. It's making young children insecure and hate their bodies all for what? Even for myself I feel that way too I feel insecure looking at them because it's all fake, photoshopped, filters, fake. It's a disgrace what your doing last week a child hurt herself over feeling ugly not good enough etc. She used to always watch the stories and cry herself to sleep. Don't worry il be taking this so much further until the stories are deleted.

20

My name is Alexis and I am a big fan of Snapchat. It is a lot of fun and a wonderful way to communicate with friends. I love the face filters and updates, it's all great. I do have concerns about the "news" portions on snapchat, which includes writers Cosmopolitian, Buzzfeed, CNN, People, etc. Here's my concern, as I swipe through the stories and the headlines, I see stories with the titles: "Why it's great to masturbate,"10 ways a mans penis can break," What it's really like to get a happy ending massage,"What it's like to have a threesome," and so on and so forth.

I very strongly believe that if these are going to be headlining stories on your app that are accessed with just a simple swipe to the right, then there should be an age restriction to your app. Many parents allow their children to have this app and I'm sure they do not know that this is available to their eyes. Children as young as 7 years old (and probably younger) use snapchat. This is exactly how porn and sex addictions are started, leading to very unhealthy lifestyles as they grow older.

It is simply not fair to the children who love snapchat but have access to porn right under their tiny fingers. All I am trying to say is that this is not okay, Snapchat, and that you should reconsider what you put as headlining stories on your news page. Otherwise I strongly believe that an age restriction should be put into place. I have many other people I've spoken to about this that strongly agree with me. Other than that, a lot of your stories are great and empowering, and very informative.

60

Sometimes when I close out of the app it will open snaps that I haven't opened so I don't get to see them or replay them. It will just open all my snapchats by itself. It has also been really glitchy lately and that's about when it started opening my snapchats on its own. By glitchy I mean it freezes and crashes a lot more than it used to and it gets stuck in between screens almost every time I try to go from the camera to my snaps or from my snaps to the stories etc.

60

My cousin and I have been snapchatting eachother for a while now trying to raise our streak, it was at 60, but this morning when I snapped her and she snapped me back our streak disappeared when it should've gone up. Is there a way for snapchat to put it back?

40

I used a third party app only two times and every time I got locked out of Snapchat. The second time wasn't intensional, and I've been waiting 3-4 days already for my account to be unlocked. I've done and tried everything. Snapchat is the only thing I use to reach friends. And I save a lot of messages that I need and a lot of pictures and videos that I no longer can reach. And I would like to be able to reach them.

It wouldn't be right if I lose all of my memories because of two pictures. It's not right at all. It's the only app I use so of course I have a lot of things on there and I would like to be able to reach them. I contacted snapchat and it said wait at least two days but it's been double that amount of time.

20

Two of my friends and I had very high snapstreaks which were around 250 and 150. We have all confirmed as a fact that we snapchatted each other the day prior, but for some reason our snapstreaks disappeared. I have had times where I have almost lost a streak and the hourglass emoji showed up. This time, however, the emoji did not show and the streaks were lost the next day. If you could fix this problem, that would be great. Very disappointed.

40

Well this morning snapchat updated and I opened it up and I had lost one of my streaks, which was still there 7 hours ago and didn't have the sand timer on it. It was my longest streak of 274 days and I would like to know why it was broken and how I am supposed to get it back other than snapping for 247 days again. I would like you to please reinstate it.

80

I have always loved using the Snapchat app but there is one thing that has bothered me from the start. I have had snapchat since it came out and have used it so much ever since. However, I feel that each user should be able to change their usernames. I made my username when I was young and I want to change it but the only way to do that is if I make a new account. Please take this into consideration.

40

I downloaded Snapchat and I had created a account. At one point I had logged out and uninstalled the app. The next day when I downloaded the app I put my correct info to log in and it wouldn't let me log in "Your log in temporarily fails, so please try again later" This always keeps popping up every time I try to log in on the app. Then I went on Google and logged in the Snapchat web page and it worked. I don't see why it doesn't let me log in on the Snapchat app. Can y'all help me out ?

40

I have Samsung Galaxy A8, and it was just fine with everything on my snapchat. But now, whenever I try to record videos using filters, it always says- "oops! recording videos with your lenses is not supported on your device" Please do correct this problem with Samsung A8 as well.

40

Snapchat is one of my favorite apps to use daily, though My complaint is about the discover/articles option. They are majority volguer tabloids that are exposing and explicit especially for the youth crowd that is downloading this app. The app says you need to be 13 years old but the content that Snapchat is promoting on the front page should not be exposed to minors.

40

My complaint is the fact that Snapchat's new filters are racist. You need to take down that filter that spreads out the nose and has the African Safari hat on. It is not a joke. It is offensive and rude.

40

One day I logged out of Snapchat by accident and when I went to go back on it wouldn't accept my password. So I went on the website to change but it wouldn't accept my email. I use the same email a password for everything. And this is very annoying Snapchat was a good app until this happened to me.

20

I am a fellow user of snapchat. I love snapchat I use it everyday as you can tell from my score of 139,800 . Today I came across a horrible situation. My cousin and I have a streak of 234 . We both snap chatted each other this morning and now the streak is gone. There is a problem, I replied to him, and vise versa. The streak should of went up, but instead it went away. We spent such hard work to keep up a streak and it is such a tragic to let it go away. Is there any way to please put our streak back?

80

Hi, I am writing this complaint because of the bee voice changing filter. I would really like it to be back I have so much other friends wanting it back. I really don't understand why it's off because a lot of my friends on snapchat used it as well as me and I'm sure that many other people in the world must use it too. Also I don't understand why its off in the first place the deer one is not As good as the bee. So if you could kindly put it back up I'm sure everyone would be grateful thank you.

80

Love Snapchat but the lips are never big enough. The lipstick in the filters covers half of my lips and it's pointless to use the filters if it doesn't fit you correctly. Then, I had a 174 day streak with one of my long friends who lives very far, we spoke everyday and somehow snapchat took the streak away! Can you please put it up for us again, we worked very hard on it. I'm not happy with this at all.

40

I have a problem with the articles that have more recently been on snapchat when you go to watch your friends stories. They are mostly innaproproate and/or gossip that has nothing to do with snapchat. I don't like seeing those pictures/titles of the articles when I'm simply trying to communicate with friends.

20

I would like to know why I lost my streak with my sister when we both snapchated each other that day and it still went. We was on 172 days and I am not happy that it has gone and I would like to know the reason why.

40

So overall snapchat is great. But on the emojis sticker, not on they keyboard when you choose the two males or two females kiss option, it censors it with a different emoji. Two males with a heart and kiss emoji, but not with the heterosexual couple. What is the point of that?

40

Snapchat has been getting really glitchy and slow. Every about half an hour or so I'll be sending a snap and it will just glitch out and go to a blank black screen for a second then I will have to get back into snapchat. Another thing happening is things aren't sending properly I'll send something and then it will just glitch or something and will not send. So if you could please fix the glitches it would be much appreciated.

40

I changed my birthdate year and then got kicked out from the app (iPhone User). I have never used any 3rd party apps to date. I have now been locked out of my account after not being able to sign back in. Furthermore, it now says my account is permanently locked. In no way have i violated any of snapchats terms and conditions. I have not received a single email from them regarding being locked out of my account.

I have contacted snapchat support via twitter and got an immediate response earlier and followed the instructions given. It has now been 4 hours and I am still waiting for some sort of response. Now I think they are all computer generated responses and there is no other way to contact anyone about it.

I lost my streak when we texted in the 24 hours. So, I lost our 125 day snapchat streak yet we snapchatted many times today before we lost it.

40

When I go on snapchat to look at people's stories you have the news right there. And right there you put the results to the Olympics (which hasn't been shown yet). Why not put a simple tile there that says Olympic results or something that doesn't give the results away?

40

I snapchatted my friends (and they Sent one back) with the past 24hrs but somehow we lost our streaks. Snapchat needs to fix this!

40

I am posting things into my story and I realized I did t want it to be on my strut anymore and it's not letting me delete it - my convection is good and it's allowing me to view others Stroud and snap people. I have also messages my friend about it and she also said hers is not working.

40

I'm 12 years old and I'm turning 13 in 7 hours! Can I have my account back? The minimum age is 13 and its 5:45 pm in Paris (where I am) and in exactly 6 hours and 15 minutes I'm turning 13. Can I have my account back for my birthday? Which is at exactly 12:00 AM. It's my birthday tomorrow please can I have my account back?

60

I don't like how pictures taken on Snapchat no longer save to my phone. I know it is possible to download memories to your phone but this action always "fails" when I try to do it. I would love if when saved, the pictures and videos saved to both memories and my photo gallery on my phone.

40

I had a steak of 75 and for no reason snapchat took it away. it was with an important person and it pisses me off that I didn't even get an hourglass or anything. we both snapped daily more than once within the 24 hours the snap steak could go away. I'm so angry that this has happened because this person meant a lot to me. someone or something please fix it. I wish I could call snap chat but they don't even have a number. this is bull shit. I don't want to start all over again.

20

I snap chatted everyone that I had a streak with yesterday and they responded, however a few hours later I looked at my snap chat and majority of my streaks were gone. I was in the 170s with one person and now it's gone.

100

I am very sad and annoyed at the fact that there is a few animal filters with that squeaky voice but no owl. I think that the owl filter would have a very good use to me and a lot of people. They are very cute animals and deserve some recognition instead of adding a second dog filter. An owl would be very appreciated please and thank you!

20

This has been happening for months, I will open my snapchat and half my snapchats have been opened without me viewing them. This is unacceptable and needs to be fixed.

60

Back a couple months ago when snapchat's update deleted the old filters but made it possible to buy them, I bought 3: the rainbow coming out of your mouth one, the mouse one where when you open your mouth it looks like it's eating, and the green face sick one. About a week ago, I went to use the mouse filter, and it was gone, and hasn't returned since. I understand the filters come and go, but I bought this filter! Not that it's a huge deal, but I'm just disappointed that I don't have my filter back.

I had a snap streak with a friend of mine, and we were snapping at 10 pm last night. Then I went to bed and woke up and had a snap from him this morning, but I realized our streak was gone. It never showed the timer and earlier that day it went up a number, so it's not like it showed any signs of losing it. As I read other reviews, I notice this happens A LOT. Why isn't the 24 hour thing true to your word? I really love snapchat, and I've been using it for about 4 years now. Please fix these problems so other people don't have to go through them as well.

60

Me and my friends had a snapchat streak and we were up to 176 days! And we were snap chatting eachother all day then today we lost our streak! It didn't have the timer next to it and we were snap chatting all day! Makes me mad.

40

Ever since the new Snapchat update i haven't been able to view my videos on my story. Every time i press my story it plays everything except for my video. It just skips over it. I also used to be able to zoom using my front camera and now it does not work. Another thing is, sometimes when I'm recording a video it shows that its recording, but once i lift my finger it comes out as a picture or it says "the video failed to record". These problems are starting to aggravate me and is making me want to use Snapchat less. If i could i would rate 0 stars.

40

The filter for Eid al Fitr didn't last longer than 24 hours from when it started in the eastern hemisphere. I live in the usa and by the time we learned of the filter it was no longer open for contributions. Eid lasts almost a week for some of us, much like Holy Week for the Catholics. Please allow all muslims from around the world to contribute to the filter by keeping it open for submissions at least 72 hours.

60

I had a snapchat streak of 47 days with my boyfriend as of last night, and we woke up this morning and it is no longer there.

40

Myself and my friend have very recently reached over 100 days on Snapchat for our streak, as I'm fully sure on the exact number of days I'm presuming it's around 120. We have snapped everyday however despite having snapped yesterday our streak was gone today. I am complaining on behalf of myself AND my friend as we have been waiting and trying quite a long time to reach 100 days and now it's taken away due to your faulty system. On the same day my friend lost a 259 day snapstreak with a friend of hers. This behaviour is not acceptable and I'm very upset and angered that our hard work and many days of snapping are going to waste like this! Snapchat, please sort yourself out as we are getting sick of this treatment.

40

Snapchats new forum at the top of the stories includes news, articles and hot gossip. Today I was disappointed to see that snapchat advertised a picture of the gone girl actress baring her ribs and describing it as a better and more sexy look. Not only is that image outdated today but it upsets me that snapchat would advertise skin and bones for young individuals to aspire to. The next time I see an article like that I will delete my account.

40

I have sony sony c3. Snapchat is not work properly on this phone. When i trace my face and try different cameras it sometimes stop and sometime hang for long time. No app hangs on my phone except snapchat. Although my phone is 5.1.1 updated.

40

I went to go log in my snapchat and it locked me out of my snapchat. I did have a 3rd party app and it was snap upload but I deleted it. I also waited a day and it still wouldn't let me log in. I tried to unlock it on a link but it still wouldn't let me. I really love snapchat and I have a high score and a lot of friends that I don't know if I can get back if I make a new account. Please will you unlock my account please thank you.

20

My account has been locked and I have no clue why as I don't use any of the jailbreak apps. I think this is really unfair and I am completely disappointed with snapchat services as I have been using it for 7 years with out no troubles. I am willing to take this further as I don't think my account being locked was necessary.

40

I have a Samsung Galaxy J5. Whenever I use the back camera, the camera goes black. When I open the phone's camera app, it tells me "warning: camera failed" and I have to reset my phone again. This problem keeps reoccurring, can you update the app so it does not conflict with my phone?

40

So me and my friend were on a 190 day snap streak and when I went to send her a snap the streak went down to 189. The hourglass appeared and we've been snapping each other all day?

60

The new update is not user friendly and nice at all. The live videos cover most of the page and you get really annoyed when u want to watch people's stories. Requesting to just please remove the wide live videos that cover almost all the screen.

40

My cousin signed me out of snapchat to use his snapchat and when he was finished with his. I tried to sign into mine but it keeps saying that my password is wrong but i know it's right because I wrote it down. Please help me with this problem. Is there a way to help me reset my snapchat password without sending an email to my email, if so please shoot me an email or give me a call.

40

Me and my friend had a 171 day streak. We snapchatted all day yesterday, and when we woke up the streak was gone. This has happened to me twice before and it is very frustrating to know that I can lose a large streak because of something that isn't my fault. Here is proof that we snapchatted the day before we found out we had "lost" our streak. This is becoming outrageous.

20

I lost over a 340 day streak even though I sent and received a snapchat within the time. I was unable to open the snapchat even though I was able to open the others. Is there anyway I could get it back.

40

Not happy with snapchat. As most Muslims use snapchat and there is no ramadhan filter whatsoever I live in England, and this isn't good enough. We need a ramadhan filter. When it's Christmas you have a filter up but when it comes to Islamic things there's no filter to be Seen. I am not happy.

20

I am extremely upset because my boyfriend and I had a very long snap streak going, and I confronted him about it ending because on my screen it said I sent him a text and he hadn't opened or replied. but then he texted me back and sent me a screenshot of his feed that showed he sent me a picture and I didn't open it, but I never received the snapchat, nor did he receive my text. I am very upset, and this is not acceptable.

40

Nothing is loading and everyone is having problems with it and it keeps saying 'can't refresh please try later' and I want it sorted please thanks.

40

I used to love Snapchat but you keep on blocking my account its pissing me off can you fix it and stop blocking my account?

20

Me and my friend have been talking for at least 65 days and last we talked was at 10:00 PM and right now it is 8:00PM and our streak is gone and we want it back. Can you please do something about it? We NEED it back we are half way depressed.

20

Snapchat used a new filter and it makes people look Asian. That is being racist towards people who are actually Asian. It is making us feel bad about ourselves. This filter is very racist and feels like you guys are making fun of us. Please delete it, it makes me feel self conscience of myself.

40

It's pretty basic. my snapchat is hacked it's not letting me log in it said its locked and visit a website ok. Well I did and it said a bunch of things and I don't have a plug in. I haven't accessed my account on a non snapchat thing or anything else it said so you no what get this fixed or else you so not wanna mess with me.

20

I am having problems verifying my mobile number in Snapchat India (IN). Has anyone else had these problems? I am attaching a photo of the issue.

40

This has happened before, but my streak with my sister just disappeared after about two hours of not snapping. We had snapchatted about two hours prior, (both ways) but I checked it a while later and it was gone. We were at about 180 days. With my friend Ben, we lost our streak about two weeks ago even though we were having a two way conversation that afternoon, at about a 150 day snap streak. Why does snapchat advertise it as a 24 hour thing when the streaks disappear after about 3 hours of not using it?

80

Me and my best friend were on a 90 day streak but then this morning when we woke up the streak was gone even though we snap chatted yesterday? Can you give us the streak back or let me know the best number to call to get in touch with SnapChat customer service.

20

I am from Liverpool and people from Liverpool take a dislike to a news paper called the sun as it lied over one of the biggest murder cases in UK history know as Hillsborough where 96 people died. I wish for it to be removed from a snap chat story recently posted on the discover section. It is greatly offensive please remove on behalf of Liverpool.

100

Our streak of 378 days went away after neither of us were given a timer for warning us! I attached my last proof taken that we had 365 days.

40

In Monday I exchanged snapchats with one friend (about 3 each), and by the afternoon I had lost our streak. Later hat night, I snapchatted 3 people separately (sending at least four to each and getting ready as many responses), and by morning those streaks were gone too. Tuesday at lunch, I snapchatted my friends multiple times, and I didn't even get an hourglass when it ran out. How can I get my streaks back?

40

I lost three of my snapchat streaks without actually forgetting to snapchat back. My username is jackiejoseph and my password is coniston so please give me back my snapstreak with anna tseng, garrett howell, and caroline bryson. Thanks.

20

The new filters on iPod 5 is been glitching a lot. Has anyone else experienced problems?

40

I love the new snapchat update more then anything but there are problems. Last night I was snapchatting someone. We stopped talking for an hour, then the little hourglass came up showing our streak was about to run out, although we had been talking a hour before. I snapchatted her but when I woke up this morning, our long ass streak was gone. I have been locked out of my account and cant log back in. I dont know why. Please can you fix my account.

80

I have a concern, in my snapchat the emojis that pop up aren't my regular Galaxy s6 emojis their other android phone emojis and I what my emojis like ios do have theirs. Can you change that?

60

I had been using snap chat for years now and all of a sudden they lock my account for no reason? Not only did I have any third party apps installed but when I used their customer help page to unlock my account I received multiple messages that said they were unable to file my request. Very disappointed and angry.

60

I had a 160 day snap streak with my friend Katie and it's literally been over 5 months and we lost it for no reason I'm 99% sure we snapchated yesterday and it's only 8:30 pm today and it's gone and now I'm depressed and am crying bring it back or I'm deleting the app.

80

I have been snapchating my friend back and forth for a number of days and we had the "best friends" emoji for 2 week and the snapstreak emoji for 50 days, however today at 6pm I noticed both emojies had gone for no reason, this angers me and my friend for we definitely have snapchatted each other sitting the 24 hour period. I ask that the emojis are reinstated a.s.a.p. I am appoled by this.

60

I used to love Flickr but who really keeps this website up anymore. It's sad to see it go and I wish that Yahoo! or whoever owns it now would put some money back into the community.

20

My friend Alex and I had a snapchat streak and we snapped every day and then it went away and it's not the first time. It's happened with my other friends to.

60

Me and my friend have been snapchatting eatch other non stop, we had a snap streak of 85 going on to 86 and randomly disappeared, I am very disappointed seen as though this was one of my best apps, please give it me back!

40

How can I hide events on Snapchat? I do not want to see this gay pride stuff.

40

It's so annoying when I click on a friend's story and it goes through all of my friends stories. If I wanted to see their story I would click on it. Please go back to the way it was. I only want to see the stories I click on. Thanks!

40

My snapchat streak of over 260 was lost today even after both users received and sent a snap to each other. How can this be reversed?

40

i would like to complain about a snapstreak with one of my friends, we have been texting in spaps for the past 86 days non stop and we suddnely just lost it. We are snapping one minute then the next we have our 86 day atreak gone, so I would like that to be replaced and if not i will be very dissapointed!

80

I do not like this new update on snapchat the 9.27.5.0, it just seems too difficult for me. Please change it back to the way it used to be please. But, first want to thank you for your app. I love using it. However, I'm VERY disappointed with the new update! i don't want to see everyone's snap story. ONLY the snap stories I click on. The fact that one story goes to anther automatically is a huge mistake on your part. Please fix it. I don't have the lenses option I want or I will complain about your app.

80

The video chat doesn't seem to be working for me. After I send a video, it appears to be damaged. Kind of like what you see in TVs when there's no cable. The static thing. But when others send me videos they're fine. I've tried restarting my phone and I've tried uninstalling it then reinstalling it but to my disappointment, it still doesn't work. I hope this can be fixed as soon as possible before more people get frustrated. I love this app!

40

I woke up and wanted to use the bunny snapchat filter and it was gone. I'm really not satisfied about this because that was my favorite one but there still manages to be these ugly filters that no body likes. So what I'm saying is change it before more users complain.

60

My friend and I have been snapping consistently for 115+ days (going on 118 to be exact) and our streak just disappeared for no reason! We've responded and received snaps well within the 24-hour mark. This would be the third time this has happened.

60

Although snapchatting someone continually everyday my snap streak with this person has been deleted. I'm a little upset since our streak was big. Has anyone found a phone number to call and complain about this? I'm sure many users are having the same exact problem.

40

My friend and I have lost our 98 day snapstreak, not only do we talk everyday we were talking last night on the red chat! If somebody could tell me immediately what has happened that would be great. I will also be leaving crappy reviews daily, for what has happened.

80

I wish they didn't block people on rooted phones. My phone came with root and I don't even know what that means and now I can never use snapchat again unless I pay a phone store $100.

40

I keep losing my streaks even when both my friends and I keep them responsibly in less than 24 hours. Please fix this because I'm loosing like 120 day streaks for no reason.

20

My friend and I had a 260 snap streak and today, it disappeared. We snapchatted yesterday and earlier this morning so I do not understand why it is gone.

20

Snapchat keeps crashing and turning off my iPhone. Then it shows that I can't turn it on because it "needs to be plugged in Cuz it's out of battery." It's happened at least 7 times this week and leaves me unable to use my phone for an hour each time. Make it stop.

20

It is unfair that the video filters are just available only in iphones this should not be such android phones should also get those features as well as while saving my story its just blank I want the features as soon as possible. They should look on to it fast and improve it for android devices.

40

I log out of snapchat one time and it wont let me log back into it on the same device but it will let me go on it on other devices and the 2 updates hasn't done anything to help. Can they not just fix it!

40

I do not like the new update that I just got there on the 9/3/2016. It's all skinny writing and I wish for them to go back to bold writing. Normally I would rate Snapchat 5 stars but in this case of the UX I give them 2.

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