Mingle2 Customer Service
Rated 1.99 of 5 Stars
Based on 73 Complaints

Contact Mingle2 Corporate

Toll free phone number: (415)-373-4066

One of the largest dating websites in the world, Mingle2 offers singles a place to meet other singles easily. The site touts no fakes, better profile matching, and lots of options. If you have a problem with the best way to get a fast response is by using the contact form on the website. Or you can call Mingle2 customer service pohne number at (415)-373-4066.

For billing complaints or a refund request on your account, you can email the billing department directly at billing@mingle2.com. They also have a FAQ page and a Help Forum with support information as well. There are many common complaints and problems that users have with the website. If you need to contact Mingle2 corporate headquarters, there are several ways to do so.

First, you need to understand that the company is technically owned by NextC or Minglenet, which is the real name of the business. The hours of operation for support are 24 hours a day, but you will need to reach their offices during normal business hours. The address is 645 Harrison Street, Suite 200, San Francisco, CA 94107. 


Experienced poor service? File a complaint here!

Mingle2 Contact Information

Report complaints to corporate and get satisfaction

  • Mingle2 headquarters address

    • 350 Sansome St, San Francisco, California 94104
  • Company website

  • 1-800 phone number

    (415)-373-4066
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day, 7 days a week

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Top Mingle2 Complaints

Browse more than 73 reviews submitted so far

20

I am lisa milligan I have been on mingle 9 years I had logged on 4-21-19 I tried to answer some messages and I was trying to message some one who viewed me then this message come up about needing more verification of who I am mingle 2 should know who I am that im not a spammer scammer I don't put my phone number in my messages I put only my e-mail I want to know what the problem is and I want to know now thank you lisa milligan
I attached my photo of who I am I now where my hair shaved I just wanted to send you a pic of when I had hair

20

I need my money

20

I was banned for no reason and would like to be unblocked so I can deactivate my account. Thank you

20

I was deceived into thinking making only monthly installments for this service, instead of paying in full 6 months. Also when I roamed local dates all the listing's of females were not in my location. I think this service needs upgrades and improvements. I am dissatisfied with the service and will deactivate my account thank you for your time.
Sincerely,
Richard Pigott.

20

this dating site is shit because i cant receive a verification email...your company is playing with their customers

20

this dating site is shit because i cant receive a verification email...your company is playing with their customers

20

Uploaded wrong pic and got banned! Please help.

20

Paid for membership and nothing works still ask me to subscribe I dont want to be charged for anything till this is resolved

20

I don't like it when I decide to deactivate my account and I wind up banned

20

i can't send and receive messages

20

BEWARE Do not use this site it is full of scammers. And they wont let you delete your account after joining it. Its full of email scammers and hardly any genuine real people on there! Dont join it!

20

i was unable to send message to my friends i was ask to request for admin to proof am real

20

Why was I banned fro mingle2 website? I was not given any notice or option to correct what may be the problem! I want to know that all pictures that I uploaded have been deleted permanently and are definitely not being used or sold by any of your affiliates!..
You should communicate with and contact people who you think violated any rules and let them know why so it can be corrected or they can choose to leave and delete their account themselves!

All you have to do is lock their account and first then ban them if they do not correct whatever!!!! I better not find my pictures on another website used to draw people in - is this site and others a scam? I'll be watching............

20

For past 3 days I have been getting a repeated message that I should ask for Admin. review. I must have done that at least a dozen times. I continued to get the Popup message immediately on clicking send button for any message sent by me. I then wrote about this (twice) on the page which appeared on clicking contact us button at the bottom of the page.

Finally today morning I received a mail from Mingle2 that my account has been cleared and that I should now try to login to the site. To my horror I got the words banned when I tried to open the mingle2 site.

I will be grateful if you kindly help and explain why all this is happening.

warm regards
Anil

40

why does my account come up banned

40

I'm new on this network. I would like to know how i could fix a specific range in age for my matches. I just want to receive options between 35 and 45 years old, not from teenagers. Can you help me on that? Thank you very much.

40

I have a admin message showing every time I want to send message or read message and this is getting on my nerve already. I can't send a message out nor read anything, so please do something to this and be fast about it thanks. My attempts to contact Mingle2 support have ended in nothing but frustration so far. I have tried the help forum as well to chat with other users, but that is no help.

40

I have a admin review pop up that is very annoying and appears every time I send a message. Since Mingle2 will not removing it I am adding my complaint here. Please have it removed or I will cancel myself off the website.

40

The entire dating site is full of scammers. It is a breeding ground for dishonest men with false profiles assuming different identities. One particular man claimed to be an American doctor working in Syria. He later messaged me, in broken English that he wanted to meet a European woman, thinking that he would have access to come to Europe. This has really shaken me a little bit because it is vey depressing. The war in Syria, has nothing to do with me and I am not interested in these men from countries at war. It is very unsafe because they could be terrorists. I am very concerned!

20

We need additional information from you to prove you are a real person. This is to improve the experience of our members from not receiving spam. To continue to use Mingle2, please request an admin review on your account: iam not able to solve the problem kindly notice it and solve it. Where is the best customer service phone number?

20

Not receiving the verification code for my account. This thing is ridiculous, I wanted a simple online dating website.

40

I have been on mingle 2 now for nearly five years with no complaints. I was talking to someone on the site earlier today and without any warning was cut of and banned with no reason given as to why? Could I have an explanation please because I really do enjoy using the site and have never been banned from anything before in my whole life.

60

I'm an existing member of this site but recently I couldn't send any messages. Each time I try, it tells me "We need additional information from you to prove you are a real person. This is to improve the experience of our members from not receiving spam. To continue to use Mingle2, please request an admin review on your account"

40

Still no reply back to any of my complaints. At this point I am absolutely fed up with this at this point why have I not gotten a reply. I had logged in numerous complaints and no reply from Mingle customer support.

40

I try use my profile but l can't login. The login will not take my email or user name. Please correct this so l can use my profile and start messaging again!

40

I have problem with sending messages it's been blocked I can't send messages help me...and please. I have requested administration but it's too late response, still I didn't get that it's been two days free my account.

20

This site is showing banned on my mobile. Can someone help me restore it immediately?

20

I'm having problem using Mingle2 its shows a popup message saying "please request for admin review". Please can the admin review my account please? I have never had so many problems with this account, it's terrible.

40

I have been locked out of my account and I am not sure what I have done so. I would appreciate a immediate response because without cause this should not have been done and if I have been accused of something I have right to know who the accuser is and what complaint has been filed against me. Maybe your prodigal should be ask questions of the person that is being locked out or I would imagine it could end up in a law suit. I am not sure but I think there is something that has to do with standards in which you go by and I would grateful to know what that is!

40

I would like to know why i was automatically locked by your abuse reporting system? I don't want to return to Mingle2 I am afraid. I met too many scammers and who knows what they are capable of doing when they get upset and angry when they don't get what they want like money or personal information. I want to delete my account but not able to go in. what did i do wrong? I want my account deleted.

60

Why was my account blocked for abuse reporting? I did not do anything wrong. I met several scammers and maybe someone angry that i did not give money to or someone i did not want to continue chatting with because i believe they were scammers wanting my checking account or copy of my driver license, or sending money to my account, etc. I take caution with many people on the dating site. There are too many scammers and prostitutes on the dating site. I am seeking an honest and sincere lady to meet and start a relationship. I have no idea what i did wrong. After this happened i am so afraid to use Mingle again.

20

i was chatting to a girl and said nothing offencesive but suspected she was fake and all of a sudden my account was frozen and im not happy because i have done nothing wrong my opinion both accounts should be stopped!

40

I want to know why I have been locked down when I have nothing wrong. I was chatting to somebody when this happened and have no other way of contacting them. Please unlock me as soon as possible and tell me why this happened.

20

I was locked out for no reason and I can't download my photo but I was able to download my bath vanity? How can I fix this as soon as possible.

20

My account has been in lock down for a week now, and I don't know why. Please contact me ASAP. Normally I would not be upset about using my account but this has gone on long enough with little to no help from the company. I signed up looking for an easy to use dating site, but that is not what I have received.

80

About a week ago, I went to get on my account and it's saying that I'm on lock down..and have been for a week or so now. I was wandering when I'm gonna be able to get back on there and read all my messages that I've missed. I don't know what I done to be put on lock down, besides blocking guys that were being rude or annoying. So please if you can get me back on there, I'd appreciate it.

80

When i send the email. Email is not going. System wants more, and we need additional information from you to prove you are a real person. This is to improve the experience of our members from not receiving spam. To continue to use Mingle2, please request an admin review on your account: where i send additional information.

60

I can't send messages to people and can't also receive replies from people, all it keeps saying is Admin verification in which i don't understand. How can I contact this company if I cannot even login?

60

I've been on Mingle2 for roughly three weeks. Last Sunday, upon trying to open my messages, I received an error message stating that the Admin needed additional information from me to confirm that I was a real person inorder to avoid spamming other users. I complied and sent several requests to an Admin so that my account could be re-activated. However, I have logged in every single day since then and yet I always receive the very same error message and I am unable to do anything: send messages, nudges etc. I decided to find the reason behind this and I stumbled upon some information that suggested that I was blocked- and I don't know why as I have been nothing but courteous and have tolerated a lot- Could the Admin kindly do something about this?

40

This was the message I got from logging in. Mingle says, "We need additional information from you to prove you are a real person. This is to improve the experience of our members from not receiving spam. To continue to use Mingle2, please request an admin review on your account:"

20

I was locked out of my account. I believe it was for reporting fake and scammer profiles I reported 5 and now I can't use my account? You want people to have fake accounts and try to scam people? This is pathetic this is why the reviews are God awful.

20

I just signed up today on mingle2. After uploading my picture. And providing my contact info. I was sent an e-mail by mingles2 to verify my identity. In which i confirmed. I should, at this time. Be able to use the site. For some reason. Their system is not allowing me to send messages. Send nudges. Or send friend requests. Making the site useless to me. Can somebody please fix this problem for me? Thanks.

60

I'm trying to contact a woman, and I get a message saying I'm not eligible to contact that woman. I'm very discouraged because we would probably get along well.
What can you do?

60

You sent me a please verify you are real and not spamming email but discontinued from the site. Number one give me your headquarters and I can file the class action law suit for defamation character and other for you actions. You stated give phone number except I do not have a phone and use Skype as I am in a different country. I have answered you silly little questions in your box and you still have continue not to correct this problem. Either correct it or we can go to court and you can explain your actions there.

40

I have not messaged any one on mingle2. I have never been rude to any one, so why have I been blocked out? I have messages that need answering.

40

I have been scammed on mingle 18 times now. I have never been rude to any member. In fact I have not emailed any one for the last month and yet they have blocked me for absolutely no reason. Please take the block off or help me fix this.

80

I have forgotten my password and customer service will not respond to my repeated emails.

40

My account has been locked out for a couple of months for no reason. 'Your account status is being reviewed by our site moderators. If this automatic lockdown is found to be in error, your account will be reinstated shortly.' Shortly...? it's been months. Not a reliable bunch of moderators. Everywhere I search up, this happens alot for this site. No wonder people hate it and think it's all about scams.

40

They have just locked me out of my account. I emailed customer support -- no help at all! What do I have to do to get access again. I might just cancel this altogether and take my business elsewhere.

60

Someone is logging into my friends acct and she cant even access the page to make a complaint. What the hell is going on? She is awaiting customer service to contact her via mail and explain this.

40

I don't understand why I have been blocked from mingle 2 because I wasn't interested in talking to a man any more. So, he reports me because you couldn't get what he wanted and I've been blocked I don't understand. I have messages on Messenger where he's been abusing me and telling me he was gonna give me blocks and he reported me to mingle. So I don't understand why you get blocked because you decided that the person you were talking to you don't wanna talk to you, because they get angry about that they reported to you. You can block someone from using the account now that doesn't seem fair?

40

I want to deactivate my account as I have been blocked out of mingle 2 right now. I will be putting this review on Facebook and tell people that mingle2 is a big scam.

20

Good evening, I am writing this complaint because suddenly and without warning in 2 mingle site dates of meetings I have blocked the account, preventing the use of the site. I honestly do not understand the reasons. I always used the site correctly, I never entered false descriptions and photos, or other personal things that do not correspond to reality. I consider this decision unfair and inappropriate, and I hope that my account is enabled as' soon. Otherwise, I never use more of the site again.

100

I tried to access into the Mingle2.com website on my Blackberry for over 6 hours now but am being Redirected. Please I wish to have access into my Mingle2 account because Mingle2 is the best dating site.

60

My Mingle2 account is locked down with out any previous information. Please can someone help me unlock my account, otherwise how do I delete my account?

60

Instantly my Mingle2 account locked down and I don't know why. Without explanation how can they lock it down? We are the ones who are real there and I never use slangs or swear or insult some one there even if they are scammers and money frauds. I demand Mingle2 to release my account as soon as possible at least explain me whoever complained me. With my best regards to the customer service team.

80

Having more problems again with my mingle2 profile online. I am not accessing my mails, matches, sending, who viewed me, nudge, favorites. Although I can access my account but the rest is not working. Several phone calls to customer service have not fixed this situation. Poor product!

40

I don't know the reason why I can't receive and send messages on Mingle2. I have also tried uploading my photo (attached below) to the website and that will not work either. When you read reviews online they seem to be positive, but so far my experience with their customer support has been terrible. Hopefully someone can help me.

20

My enter code is not working with Mingle2 login. I tried calling the customer service line but that did not work!

60

I'm unable to login into my account for the past week. Therefore I'm unable to view my messages and reply. Called the hotline, no answer. Your assistance will be highly appreciated in finding the best way to contact Mingle2 customer service department.

20

The new Mingle2 website doesn't allow me to do much with the menu top left wont open. The site is bombarded with ads all over the place! There is no notifications via email to let you know someone messaged you its an awful dating site with very poor customer service.

20

I have been locked out of my account due to being called abusive. This happened 3 days ago and I an sill not validated on the complaint. Can you tell me when my account will be back on line? and if I have done anything wrong to anyone on here I wish to apologize and to tell them in person so can you tell me who and why I was reported?

40

Hi, I was using the Mingle2 website with no problems until recently. Upon receiving an email from customer service that someone had sent me a message from this site, I went online to check it out. Having forgotten my password, I put my email address and clicked that i forgot my password. Then got a message stating there was no record of me. So I decided to join again, only to be told that there's already an account with my email address. Called support and they have no record! Wow, crazy helpful they are.

60

Loyal Mingle2 customer here. Having problems lately though when I try to sign up again or send any mail through the website. At the moment, I cannot send any mail at all through the website and need customer service to unlock the account or enable mail options again. Please let me know if you can help.

60

I have a horrible complaint about Mingle2. I am so fed up with this site and I have made complaints since day one of signing up to the website. I cannot log in to my account and nobody from customer service will respond to my emails or letters. Please help me find a solution or otherwise I will be forced to cancel my Mingle2 account and move on to another dating website.

60

Hello it is my pleasure to contact you. Please, I want ask you why did Mingle2 lock my account. Likewise did i commit any offense or i kick against to the rule and regulation sincerely speaking. I was on mingle2 for the past 2 years now just to seek for my soulmate and i have a right to contact several woman at least one or two will respond back. Moreover am not here to play a game or scam, so check your machine whether I scammed anybody or not. Please do something fast about it I have a mail in my box but i could not read. Please, Mingle2 open my account it is unfair to lock my account without any genuine reasons thanks.

60

I met a gentle man - Chris Howard and he sounded so nice. We started to get to know each other via texts and emails and finally on the phone. He sounded so very nice and sweet. He was leading me on until he desperately needed money and I was supposed to provide it for him without ever having met him. He was very insistent. He actually tried to make me feel guilty. A real con artist. I just to protect the other members about Chris Howard. I am new to this world but my friends told me to be careful and I was. I am not sending any money to anyone I haven't even met in person. A professional scammer. Please tell all other Mingle2 members. I am only trying to protect all my fellow guys who are looking for someone to believe in. Remember. He's a con guy.

60

Mingle2 customer service is horrible. I get some reward from bank of america and that says i win the lotto from mingle2 so do u have any rewards like this? They say manager of bank agent try to make contact with me to pay out bonanza lotto something like this:

We have received payment authorization by the Mingle2 lottery to pay you a cash prize of $1,100,000. Therefore, we want to assure you that we are in possession of your winning certificate, which is proof that you are genuine as a winner. In this sense , our business is to ensure that you receive your cash prize. In addition,we have a contract agreement with your claims agent that no amount should be deducted from your prize money, because it is the Bank Bonds security policy that forbids us to deduct the cost of the transfer fee from your cash prize. We are obliged to pay you in full .Therefore , we are willing to pay you in person in our Bank office since your prize money is huge.

So we invite you to our office in UK with your passport identity for quick identification. On arrival here in UK , you will stay within 5 business days so you can sign important documents and cash prize money at the same time you received your cash prize . We will pay a check in the amount of $1,100,000 into your signature to the Fund's disclosure of documents in our office. Please inform us immediately if you are able, so that we arrange your reservation and send our staff to welcome you at the airport when you arrive.

Alternatively, if you will not be able to get to our office in UK , then please inform us so that we can transfer your prize money by bank transfer to your bank account.

60

I have been locked out "on lockdown" from my account for abuse never have I abused anyone on Mingle2. I'm assuming it's the scammers that I have blocked reporting me as I will not give money over to them could you please sort this out asap. I have tried to contact Mingle2 with my complaint but have not heard back from support. Emailed twice! Maybe I need to write a letter!

40

I do not want this account on Mingle2. The website is full of scammers yet it won't let me delete my account. Have tried emailing customer support and complaining over the phone, still not answer from the company. Is this a scam?

20

They give you no way to eliminate or remove your profile from their site. I have been harassed and requesting money to be sent to a third world country to a third party on several occasions by people on this dating site. Be warned! There is nothing but a bunch of scammers out on this site. They are imitating US military officers and soldiers overseas are being impersonated by individuals from third world countries and there is no way you can stop this through this site. Options or telephone number to solve these problems

40

Keep getting a gentleman who will not verify who he is who keeps asking for money to send to a third party in the African continent also getting a lot of strange emails this gentleman contacted me through your site. I wish to have my Mingle2 profile totally removed and it will not seem to remove it. Please get in touch with me before I hire an attorney

40

Are you looking to get engaged? If you are a single and looking for casual dating or online friendship, then join Mingle2 a free internet dating site. Mingle2 also has mobile application, online chat with customer support. You can also be a free member by registering in the website and also can pay through credit cards. If you want to delete your account, you can do it online. Your details are well secured with the admin team. Make your lonely life colorful with online friendship in Mingle2 at anytime.

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