Instagram Customer Service
Rated 1.91 of 5 Stars
Based on 176 Complaints

Contact Instagram Corporate

Toll free phone number: (650) 543-4800

Instagram is one of the world's largest social media apps for iPhone and Android. Common issues with Instagram include temporary blocked accounts, spam, registration problems, and follower complications. If you need to contact Instagram, the customer service phone number is 650-543-4800.

Now that Instagram is owned by Facebook, the best support comes through Facebook help pages for Instagram users. That is the best way to resolve any issues you may have. Some users report problems getting a response from Instagram, as most of the service is automated at this point. Unfortunately, this leads to accounts being restricted from one week up to a permanent ban.

Instagram corporate office is located at 1601 Willow Rd, Menlo Park, California 94025. The company shares headquarters with Facebook which is also located in Menlo Park.


Experienced poor service? File a complaint here!

Instagram Contact Information

Report complaints to corporate and get satisfaction

  • Instagram headquarters address

    • 1601 Willow Rd, Menlo Park, California 94025
    • Menlo Park
    • CA
  • Company website

  • 1-800 phone number

    (650) 543-4800
  • Better Business Bureau rating

    A
  • Customer service hours

    24 hours a day, 7 days a week

Browse reviews of other Social Media



Top Instagram Complaints

Browse more than 176 reviews submitted so far

20

suddenly account disable error showed unable to user found my mail krahat873@gmail.com and user name krahat873. kindly restore my account

100

I dont know why my instagram account can not be login from my device i.e iphone as it showing an error in login
I m realy upset by this thing
Please help

20

I've been waiting over days, I try create new account, since @todisneyfox been disable, thanks to budderball!!!!!!

He's responsible this to communication to Instagram users.

I have problem now I can't create new account!!!!!

I disagree to be violating terms

20

I've been trying to send a simple message to Melissa Benoist, Supergirl and your system keep blocking it. there is nothing rude or crude about its just a simple greeting to her and her co-star Katie Mcgrath, Melissa is sitting on Katie's lap and and they are smiling. There is nothing rude in my comments it entails only a greeting as follows:

Supergirl is Carol Susan Jane Danvers, whilst Supergirl is Super Lena Luther is Daper meaning calm, cool and debonair...

Does that sound disrespectul. Most of these famous ladies have liked my funny and daper comments including Jenneifer Love Hewitt when I make a play of words on her poingnant and extradnory middle name. When you see her she exudes nothing but love in a Lovely, Voluptuious Cleavage Intense & Heavy Breasted Young Woman., who has great Sense of Humour.

H. Kennedy

20

My account was hacked a week ago I have sent all the requirements Instagram have asked for. My account has been reported to Instagram yet Instagram are just sending me around in circles and the problem is not being dealt with and now they are failing to respond to me

20

there is a site bbtfootwear on insta , it has taken money from me for shoes , non arrived I have messaged them several times asking for info , they have ignored all correspondence and now have blocked me , I think this is a fake site taking money for goods which never arrive .

20

There is a page on instagram by the name of "truedealers". I bought hotstar premium account for 400/- from that website and they sent me account details of 2 people with password and when i used that i couldn't browse premium content. I was shocked by their reaction when i asked my money back,they muted me on instagram. I want my money back and it would be nice if i get details about the name of the admin.

80

I think that you should be able to change the order of posts with multiple pictures and delete/archive individual pictures out of the post. This way, if you like one of the pictures in your post but eventually don't like another one, you'd be able to change this and would cut back on archiving whole posts.

20

My friend Cheryl Lynne Morrell has been hacked. Someone has placed porn on her page with the name on the header of Nikkygillette. https://www.instagram.com/nikkygillette/ She and many of her friends have tried repeatedly to get this porn removed from her page. She does not know who Nikkygillette is. Please get this porn off her page.

I also tried to file a regular complaint but the page would not accept my complaint for some reason.

20

A picture I recently posted mysteriously got deleted and I am not very happy about it. I would like for it to appear back on my account.

20

My Instagram page, the search page and the home page would not load or would not load new posts so I uninstalled the app and reinstalled it. When I tried to log back in, every time I put in my username and password and click log in, it tells me I am having connection issues but all other internet using apps on my phone work perfectly fine.

40

I have never posted anything political on my page until recently, and I posted a picture in support of President Trump. Now I feel like Instagram is messing with my account. My number of followers drastically decreased almost immediately..Although, each day in my notifications it shows that a ton of new people are following me, yet the number on my profile never increases. I have heard of this happening to multiple people and conservative based accounts. This problem NEEDS to be fixed, we feel that Instagram is discriminating against us.

20

The adds that sell stuff on instagram are mostly dodgy ,you should be accountable instagram !!??!!4 family members have been scammed and myself .so could you imagine how many people out there have been scammed on instagram

40

I have 2 problems
1)I am not able to resize the image which I want to upload on my Instagram story.
2) Story which I upload on my Instagram is doesn't disappear after 24hrs. That means I still able to view my 2 days ago's story also

20

Hi,

I am not able to upload any picture on instagram. As when i upload, then it gets successfully uploaded message.

But within 1 second it gets deleted. Instagram did not even send me the notification that you are blocked or something nor someone reported my profile as i posted only decent pics.
Please look into it, this is hampering my instagram profile.

User name:- piyush_malhotra_25

Thanks and regards,
Piyush malhotra

20

My account disable
Not any reply for lot of mail

20

I have researched the use of Instagram and realise that there are people who follow and unfollow. I also realise that there are healthy habits to grow one's account. But I am HIGHLY SUSPICIOUS of the fact that my number of followers has stayed within the EXACT same range for 6+ months. I think it's fixed. And I think Instagram is the only entity able to do this. How is it possible, with new followers all the time (and I have to accept that at least some of these are genuine followers), the number of followers to my account stays between 68-72, usually under 70? It's statistically unlikely. PLEASE UNFIX IT! Otherwise Instagram is just corrupt.

20

Every 4th post on my feed is an irrelevant ad. Stop with all the ads. Don't become facebook

20

Sir, my account to be closed, as it is being used by someone else, also someone changed user name and also changing hand set also.
So requested, please close my account of email swatisuthar2002@gmail.com

20

Someone has made by fake account. And sending wrong and dirty messages to different people some are my friend and some I don't know.Those who made my account blocked me so I told my friend to report that account but it is not useful I also complaint in install help centre but they also not took any strict action against it. Due to this fake ac many people are calling me that shy are you sending this wrong messages but it is really send by the person who is using my fake account. So now please take some strict action against it.I am send the fake account. In picture

20

max_christofides

Max Christofides
Ilfracombe/19/Luton/Surrey. SnapChat:Maxchristo199

given the threat the above instagram user has made( and is now on youtube)
why would you permit an account for this abusive person ?

20

mistressdomme123 on your site lures people in with sexual fantasies and starts corresponding via e mail and private phones with discreet info and turns around and blackmails the people she meets on your site...mistressdomme123 is blackmailing me as I speak and think you should take her site down on Instagram to ensure she does not have any more victims...her e-mail is steph.cardmor@gmail.com if that helps you out

20

How can someone access my account from a different location without me getting any notification.

20

Respectfully i want to say that Instagram is too low in its guidelines. I want Instagram to please tell me that why they deleted my comment. And if you are saying that this disobey our guidelines than please tell me if a person can say that Indian army personnals are dog and still you didn't delete their account and a another person is also saying that Indians are bloody loosers and you didn't do any thing and yes they also belongs to the India but if i tell them that you kashmiris are bloody loosers than you deleted my comment.Ok clear me onething country is more important or stares are more important. Seriously same on you guys. Reality is this that you are real bloody loosers.

20

I have just received notification that my instagram account, @stat_babydoll was disabled. This comes after yesterday, noticing a page @the_hoe_preacher tagging me in an abusive, bullying post shaming my body. I have lipedema so my thighs and butt have more fat distributed than others. This fat is unable to be lost without plastic surgery. I promote body positivity on my page so that other's can see its ok to be different. This guy posted things saying I should cut out my thighs, that I look like "bubble gum left over under a desk", totally making fun of me. I contacted him nicely and explained that ive lost over 100lbs in the last couple years and that's what happens, skin sags. Its natural. I asked him to remove my photos and he refused. I contacted Instagram to remove for property violation and DCMA takedown. Instead, my account was disabled for "violating terms". Instagram has a reputation lately of deleting plus size accounts and removing posts similar to what smaller fitness models post. But everything is over sexualized with plus sized women. Instagram needs to be consistent in its takedown process. I was disabled because someone bullied and shamed, harassed me. That isn't right. His page still exists and im still on it after several copyright reports, as well as harassment and bullying reports.

100

My complaint is that anyone make my fake account and uploding my pics on that A/C my real id is @muskann_2707 and that fake id is @alfazenster
Please help me block and remove that id from instgram

20

I have been getting new followers for days on end and I have taken pictures of these followers. What Im concerned about is the number of followers on my account keeps dropping so this does not reflect the number of followers that keep signing up to follow me. I have filed a complaint about a month ago about this and no one has followed up with me so Im contacting you again. Please respond.

20

How do you let someone just hack into someone else's account? Where are the safety features? How does someone just take over my account with my friends, family and coworkers? With all of my pictures? And all I received was an email that someone changed my password!! And I couldn't even revert it... https://www.instagram.com/chadwick__9l/ This link will take you to my hacked account. PLEASE DELETE IT. I know I will never get my pictures back again. I don't want anything to do with Instagram or Facebook after this incident. I am going to DELETE ALL of my accounts on ALL social media platforms ONCE THIS HAS BEEN RESOLVED. I am livid that this could happen. I had Instagram FOR YEARS. I just started a new job and my new coworkers were added as friends on this account. My email associated with this account WAS jessy238@aol.com. Now it was changed to chadwick90@hotmail.com? Or something along those times. I DO NOT KNOW WHO THAT IS. Just DELETE it all SO I CAN BE DONE WITH YOU AND FACEBOOK. Done with all of social media after this. I plan on deleting every single account. Please let me know when this has been done so I can delete Instagram.

A very dissatisfied customer who will NOT be returning to your services,
Jessica Tenaglia
347-906-0153

20

Every time I try to log on, someone has changed my password. I am notified up to 20 times in a day to use my code to get in. I'm not to one trying to get in. What's going on with your Piece of Shit security. I'm sick and tired of this. What type of perv is out there just to look at my grandson's photos?

please cancel my account with you. spl0815,

I have never dealt with such a crappy servicer in my life and yes I am in the IS industry. This looks shit written by India.

20

Instagram account hacked and facebook/instagram help centre is a joke. The info to report a hacked account is old and non existent from the so called help centre. Delete your facebook and instagram accounts because there is no security and definitely no help when something happens to the accounts.

20

There is page having name `funofmandeer' 7 hrs ago they posted a videoin which therr is wedding car video.this video create harrassment and hurts personal feelings. So , i request to Instagram please remove this video asa. I attached the one snapshot of this video. I ll be thankful to you.

20

Why is temporairily blocked me. I was not using misuse of instagram. Please solve this blocked.

20

Id name" sova_xanm " Using my pictures as their display picture. Kindle take an action on that as soon as possible. I m not a celebrity or i don't have an open account. Please help me . My id is i_n.o.o.r_

20

Glame fame ek account hai jo logo ko msg karta hai for shoot n advertising k liye logo ko woh hier karta tha badi amount bata k ....isme meri sis bhi fasi thi or unhone hum logo sae contact kiya or paise k liye demand kiya or bola ki mai aapko shoot duenga or aap thoda sae paise bhaaro jo humne bhare or woh wapis high amount k offer kiya shoot k liye aisa hamare 15000 loos gai....jaise hum fasse waisa or koi na fasse so aap plz aaisa account search kare ye kon hai

20

Could you please lock the account bspsmemes as it is using our BSPS logo and the account is being used to bully children that are showing in our childrens society.

I cant get into the account but as they have not accepted my request. I am told that they are using cartoon characters ie Sumo wrestler and replacing the head with one of our children which is totally unacceptable.

I ask you to look at this immediately please as I have children on the telephone crying.

20

My account is hacked ive complaint it about 20 times but ive not got the response ive also submitted the documents and also ive filled the form of impersonation of account but nothing worked the hacker is nisha.pawar_ i request you to take a strict action against it as soon as possible.

20

Regarding recovery of messages

20

I created an Instagram account a few weeks ago. It was a place where women (or men) could go and send posts about people who sexually harass them on the internet and I would post for them. (The idea came to me after being harassed several times myself). This mostly included unwanted solicitations to their Instagram inbox or unwanted pictures sent to them.
Any post I uploaded, I first asked permission from the user. Also, no inappropriate pictures were posted that weren't blocked out. It seemed to be getting a lot of activity and people felt they had a place to go to call out these users who were sexually harassing them online.
Two days ago I got a notice that my Instagram was deactivated, no reason was given why. I just no longer had access to the account. I was given the option to report it if I thought it was a mistake, which I did. I then got a notice stating the following: "FOR SAFETY AND SECURITY REASONS, WE CANT PROVIDE ADDITIONAL INFORMATION ABOUT WHY YOUR ACCOUNT WAS DISABLED. WE APPRECIATE YOUR UNDERSTANDING, AS THE DECISION IS FINAL."
I looked through their terms and didn't see anything I violated. I'm wondering if the men sexually harassing these women saw their posts and reported my account. If so, Instagram's reporting system is broken and needs to be fixed.

20

the location of my mobile if on but the location is not work in instagram in story and post also

20

I am having issues with my account I keep getting temporarily blocked on Instagram I can't comment or tag my friends please fix this issue I'm not a spammer I just want my account to work.
Thankyou!

100

My username is 305dion i did the appeal within the app for two months no reply

20

One of my instagram accounts has been hacked and I have tried recovering the password and I sent Instagram a email weeks ago and a couple of days ago they haven’t done anything at all so I want to make a complaint.

40

Good morning,
my son age of 13 years old has been abused by a fake identity on instagram service.
the fake identity called ts_.ibratv made proposal for a gift asking my son to call an over-tax phone number.
my son aged 13 years old didn't identify the scam and called the over-tax number.
in addition, the scammer threat my son to pay fees as finally he discared the thread.

can you please inform whic information we may provide to make this scamer stopping its illegal activity.
thanks

20

Sir they r using my pics nd this side is not appropriate
And all the non sense type of pics r there please help me to delet this photos

20

I have to login my instragram account but I dont remember my password. ..I tried alot to reset password but SMS option is not helping. ..email option is also not usefull because I dont use that email id now...and not linked with facebook as well...I need my accouny back....please help me out ...I am trying from last two days. ..please kindly do the needful.

20

Ive reported everyday for over a week that someone had hacked my account changed the name and email on the account are using photos and videos on my CHILDREN!! On the account still ive heard NOTHING from instagram its disgusting and i will be taking this further if its not dealt with
Ive attached a pic off the acvount to this message please please help this account get removed or atleast the pics of my kids!!!!

20

TERRIBLE. I have been receiving the error "couldn't refresh feed" for 72 hours now and have yet to receive ONE response from reports made. Customer service is non-existent it seems and of course as we all know, why the hell would you NOT have pics show in chronological order? Stupidity ...

20

Hi,,, please verify my instagram account... please...

20

STOP PLAYING GOD WITH PEOPLES LIVES & CONTROLLING WHAT THEY SEE
I have made this viral and it must stop corp takeover of the internet WHO DO YOU THINK YOU ARE :( Blocking me for showing love to our followers :(

20

Someone using my photo and name and continue using a fake id of my name and pic plz stop it

20

I suspect my Instagram account has been hacked, since I cannot access it anymore. Not only that, but it appears the account has been deleted / suspended for some reason. I contacted the customer support. They responded after 2 days, gave me a number, asked me to provide a picture showing my face, my user name and the number in the e-mail. I sent the picture and got another answer stating that my account has been restored. Nada. No restoration whatsoever. I contacted the customer service again, showing them the entire chain of previous e-mails. Guess what? They asked me for my e-mail again, as in my very first exchange with them.

This whole exchange has been going on for about a week now, maybe a few days more. I am sincerely hoping they will not make me go through the whole process again. Also, they would not give me an answer as to what exactly happened to my account. I am not famous and I do not post what they deem to be "inappropriate" content either. I have no idea what is going on. This is very frustrating, as I put a bit of work in curating that account. Gah!

60

I love Instagram. I have almost 800 pictures on my account. 2 days ago I went to get on Instagram and my account was logged out. They sent me a confirmation code for security purposes and when I typed it in nothing would happen. My friend told me that my Instagram account is no longer on there. I'm really upset because I don't want to loose all of those pictures that held so many memory's. Please find a way to fix this problem. I'd appreciate it.

20

I am aware of the topics and rules of children having a Instagram account under a certain age. But what is the criteria regarding the actual content? For instance giving demonstrations on make up use under the age of 11. This is really pushing the boat out and not very protective at all.

20

I use Instagram an extreme amount. Having a larger following base for my business allows for me to stay busy, meet new clients, and network. Please remove the temporary ban as you are effecting my business. Nobody from support has written me back, even after reaching out several dozen times over the last month.

20

I've been blocked for liking pictures too fast. And my question is how long does it take to unblock a account?

20

My account was hacked. Hackers changed the name and put ugly sexual description under it and using my photos followed 4,000 accounts from my account. I have reported the issue of a blocked account to Instagram Team. They send some steps to followed and I did. I have send them verification photo and so on. Instead of acting on it they disabled my account. Then they wrote to me that I was not following community guidance. Surprise, It was not me, but hackers from my account.

After providing all details when I created my account and how, Instagram Team apologized and unblocked my account. However, as they are really unprofessional, they forgot that account was hacked and returned the account to hackers. As email and password on it was changed by hackers. I cannot access it and it is still open with not my name, ugly sexual description and my photos. I have submitted several hacked account reports to them. No reaction! I have never see so bad customer service. What is worst it feels like you are talking to robots! I really do not know what to do and how else to make the issue know.

20

i have been temporarily blocked from liking photos on Instagram. What did I do to deserve such terrible treatment?

20

I have been blocked for 24 hours at first, then again blocked after giving around 40 likes only, why is this? And do tell the rules again,

40

I was liking someones photos then suddenly I was blocked. I liked 3 photos in a row and that was over 2 weeks ago. I still can't like any photos. Can we please get this fixed.

40

Instagram has disabled my account. I started selling makeup products on Instagram 2 months back. I never spam anyone and neither do I repeat my posts. I am ready to give you all my personal information and documents required but please activate my account. I worked so hard to get 600 followers. I do not abuse anyone. You can check all my chats with each and everyone. You can check all my posts but please return me my account!

40

I was was temporarily blocked from following since 30 hours ago by Instagram customer service. I hope they can rectify my issue because I was just following my friends with no bad influence.

80

Hello fellow Instagram users. I am writing because I am baffled as to why I am "temporarily blocked" for "misusing this feature by going too fast." What does this even mean? I have been a a loyal, honest, responsible Instagram user for a while now, and my habits have not changed. I have never posted an indecent photograph, heckled, or stalked anyone. I am simply photograph who posts one photograph per day, and likes pictures from my own feed. So there's a penalty for scrolling my feed, or liking photographs too fast? Is this a new thing?

Anyway, I feel my blocking was done in error, and I welcome the any administrator from Instagram to please review my history, paper trail, and whatever else is deemed efficient to see I am a user that poses no threat to myself and anyone else. I would love to be able to use my account - I have a lot of flowers that enjoy my photographs, and a follow a lot of photographers that I would like to like and comment on. Thank you in advance for resolving this problem and helping me finally get in touch with someone at Facebook or Instagram who can solve my problem.

40

Instagram blocked me from publishing links and certain "types of content" for no reason at all.

20

I was following people and the terms of service say that the cap per day is 200 people correct but i followed around a 120 people and i have been blocked from following until Saturday the 30th. In my opinion this is ridiculous i understand that Instagram is trying to prevent bots on Instagram but at the same time there are actual people trying to grow their account. I'm just a normal user.

40

I am blocked from unfollowing people who randomly end up on my follow feed. I don't follow these people they just add to my following list. Please fix this. I didn't do anything wrong and now I have 77 that I am following when it should only be 32. So, I don't know why but if you can help me contact Instagram so they can remove this block I can fix it.

40

I use the social media sites Instagram and Facebook everyday and I have been blocked from following users on Instagram until next Sunday. I have over 6,000 followers and are following 3,000. I believe I may have been mistaken for a bot as to why I have been blocked for such a long period of time. I am requesting an unblock, please and thank you.

40

I tried logging into my account but I could not remember my password. I tried resetting my password only to be told that I violated Instagram's TOS. I then tried to reload the app and log in via Facebook which told me that I was no longer a member. After clicking a link to notify Instagram of the issue, they requested that I provide a code (emailed to same email associated with the account) holding it with my face shown. I requested a different way to verify but they ignored my request. privacy aside, when i signed up, I never showed my face. This seems like a way to abuse my right to privacy with no clear indication of why it is necessary. I also never received any response to what the infraction was. This is by far the worst service that i have ever from any company in all my years of business.

20

Suddenly I was logged out of my Instagram account. I eventually managed to reset my password and log back in. But all my photos have gone. The page is empty. It also says I have no followers and am not following anyone which is totally wrong. I want my photos restored and my followers and the people I am following, at once. I shall take this further if it is not done within 3 hours. I have tried emailing Instagram but do not get a reply. I want everything back. I am presently consulting my solicitor re this and will take it further even to court if I need to. I want this matter resolved asap. My legal advisor has advised me that what Instagram have done with my account and photos is illegal
Please help me get it sorted within the next few hours or the case will go to court and the media.

40

Very dissatisfied with being blocked on my business page when adding follower to our page. No support when you report the something isn't working feature. And as I pay to advertise on Instagram you would imagine they would sort out the issue or contact you quite quickly, but that is not the case. It's been well over 24 hours and my account is still temporarily blocked. Very displeased with the lack of support and service from this company.

40

Every time I go on instagram it stays on the posts screen showing the showing the sign that it's loading for three seconds then it seems me back to my home screen. It been doing that for a few days now and its very annoying because I don't want to have to get a new account,I also don't remember my password for this account I have currently. Also I deleted instagram once but my old account it's still there and I want it deleted. I can't load that account because I don't remember the password for that account. Please fix these problems.

40

My daughter who is 12 years old, is being contacted, by someone who is 29 years old and commenting on her pictures with inappropriate comments? I have messaged him on Instagram but he has now blocked me? If this is not sorted I will be contacting the police as this is a disgusting matter! My daughter is obviously being groomed by this man and I want it sorted?I have attached one of the comments he has put? Please help as this is a very upsetting matter?

40

I was still logged in my instagram all last week until yesterday afternoon. I have been temporarily blocked when I haven't liked many photos. I want to be unblocked as I have photos of me, my partner, my stepsons and my family.

40

I deactivated my account a little over a week ago and the next morning i decided to activate it again and i noticed ALL of my pictures were gone. I was told that none of my pictures would be deleted so i ma very saddened and confused why they would be gone. I've reported it more than 100 times, tried logging in and out, deleting the instagram app, changing my password and that hasn't done anything. Any help please!

40

Ive been blocked from unfollowing people but those who i am unfollowing are people who I've never seen before. Someone hacked into my account and changed everything and added more people that I don't want. Please may you change the setting and get my unblocked. I believe this is a temporary ban.

40

I cant see my own posts. 3 pics which I posted 2 weeks just disappeared from my account. I checked it from my friend's account and others can view all the posts, but I am not able to.

20

I've been temporarily blocked and don't know why. Now I see many other users have this same problem. Will they fix it?

40

Whenever I try to comment on any post, Instagram always blocks me for 24 hours or so. And it is happening to me every freaking day! I can only like but not comment! And whenever I report about it, there is no action taken. I want this to be fixed.

40

I've been using Instagram for a few months now, and so far I have not had any issues. As of a few hours ago, however, I noticed that a few of my pictures have been deleted without my approval or doing so personally. I don't know how or why this happened, but I'm very upset. I initially did not want to use Instagram for reasons like this, but I ended up doing so for fun. All was well until my picture count changed from 77 to 75. I don't want to lose anymore, and I would appreciate it greatly if those pictures were returned to my profile.

Thank you kindly for your time. Hopefully, this issue will be resolved soon.

20

It will not open on my cellphone. All my other apps like twitter and Facebook load. I tried to uninstall and reinstall it and its not working. I have a windows phone and it said I could use the beta one for instagram. I do not know how to fix it.

40

I was hacked I don't know the person at all but they some how changed everything about my Instagram account. I emailed them a hacked profile help request forum. They couldn't help me since the email and everything else was changed. There were pictures of my cat that passed away and due to error updating my iPad I had to factory reset and lost everything. They don't care about privacy like it says they do. I'm heartbroken by this.

80

Someone is using my name and my picture as his or her profile. I need to get them deleted asap but Instagram is not responding to my support requests, emails, and flags of the profile. Where the the customer service?

20

I've opened a new Instagram for my business after following a little under 100 people I get this pop up that I've violated Instagram terms and that I'm not able to follow other accounts until Sunday. It's Thursday. Instagram literally grounded me for barely using it!

20

Help me! My account is banned from the instagram center because I changed my password many times.

40

I need major help this boy hacked my account and I need him off of Instagram bc he is harassing me and when I block him he threatens to post something really embarrassing all over social media. I need him to be off Instagram. Immediately. We used to be friends but then he did something really rude so then I blocked him and he hacked it saying if I don't unblock him he will post something really embarrassing. His account is clear and if there is a way make sure he can't get back on to hack it.

40

You know I'm just kinda ticked off because I'm trying to DM w/ my new friend and I'm trying to send those hearts to him and it's only letting me send 1-2 at a time until I get a reply. Sometimes I would just like to be able to blow up his phone with hearts, is that really too much to ask?

80

I had an account with an outdated email and someone tried to log into my account. For security it had an email sent to my outdated email with a verification code but I was unable to get a hold of it since I no longer have that email therefore I was not able to get the account back.

40

Every time I like a picture, it tells me I have been blocked. How can I fix this?

40

I am writing in utter sorrow and sadness. It's been a year since I have lost what meant so much to me. My account got hacked and Instagram didn't respond to my evidence. I put so much effort into that account I just can not describe my feeling the moment since I got hacked. I feel so bad and let down I just couldn't believe the security and communication level would be so low. I really hope Instagram pays not only me but everyone a price who they have failed to return what's rightfully there's. I just want my account back.

Before that, I reported an account for impersonating me and it is still up. I also reported an account multiple times stalking hurrahing and cyber bulling and it is sill up. And I believe she is the same person who took all my pictures to make a fake account.

40

I`m a regular Instagram user and whenever I try uploading a photo on Instagram, I enter a caption and add some hashtags in the caption of my photo, yet when it uploads the caption doesn`t appear! I`ve tried turning my phone on and off, nothing. I`ve logged out of Instagram and back in again, nothing. I`ve even deleted instagram off my phone completly then re-installed it, still nothing! there is no problem with my internet connection, as I`ve tried that aswell. Please help!

40

We are an account holder of Instagram here in Riyadh, KSA. We write to your company because we noticed and observed with your Instagram site that there is an account similar with us under the account. We are a chain of bakery here in Riyadh and very famous, In connection with this we have registered our company in other countries namely Turkey and Oman. Very soon we will have our certificate of registration for Bahrain, UAE, Qatar, Egypt and Kuwait.

We are very serious in expanding our bakery business but with this issue it will affect our dear customers, clients and suppliers. This will lead our customer to confusion. Based on intellectual property rights it is referring to creations of assigned to designated owners by law. Some common types of intellectual property rights are trademarks, copyright, patents, industrial designs, trade secrets and in some jurisdictions all these cover music, literature, and other artistic works; discoveries and inventions; and words, phrases, symbols, and designs.

Hope and we appreciate your immediate action for this issue and resolved the soonest possible time.

40

I tried to log in my Instagram and it not letting me. I think someone hacked my account as it has been 1 month. I still can't log in and I forgot my email too I can't remember my name, as soon as possible please could you report that account so corporate fixes it.

40

I went to login to my account and when I did it popped up saying "there was some unusual activity with my account" so I clicked send the verification email. When it sent I checked my email and nothing was there so I thought maybe it was under my moms email. When I checked I finally found the email and got the code when I went to put it in Instagram said that the code had expired and I needed a new one.

I sent a new verification email and then I was also on my moms phone on her email and I clicked delete email off account by accident and the the email was taken off the account so I never got the new verification email so I still can login to my account or get a new verification code. Could you please please put my email back into my account?

40

I was on Instagram and then I had been signed out and told my account has been disabled! I received an email asking for a photo of me holding a piece of paper with my name, username and the code I was given, hand written. I really am at my wits end I'm crying all morning this is now my 3rd account I have had to make, could someone please tell me is there anything else can I do?

40

For some reason Instagram changed my password. I don't know my email password that I used for it and gmail isn't letting me change my password. It also isn't letting my log in there Facebook. Please help me. Is there anyway Instagram support can add my phone number to get access to my account?

80

I have a very old account on Instagram. I don't know the password to it and the email is fake. I need the account to be deleted. I was young and dumb but I don't want it on anymore. I've already tried to delete it before with you guys and I couldn't. If you can't delete it atleast make it a private account please. Thanks for the time.

20

I was on Instagram, scrolling through feed and then it logged me out. It said I had to ensure my safety and put in my password. I put in my exact password and it didn't work. I then proceeded to try emailing the password to my email, but apparently I couldn't remember my email from the account. So I went through Facebook, knowing that it would have to work because I'd done it multiple times before. It basically told me it was not hooked up with my account when I knew it was. I can no longer get into my account. I've never told anyone any of my information on my account, either. And I'm very upset that they don't have a customer service number that works because This account is extremely vital to me. Now, I can no longer get onto it.

100

I'm unable to log in into my account it always says to verify but suddenly become reload page. Instagram customer support has not responded to me yet by phone or email.

20

Someone has put a picture of me with inappropriate words and have NOT had my permission to use my picture. I have been harassed and myself and 10 other people have reported this bullying instagram page AND my picture but it has still not been taken down. I have attached now, how can I contact Instagram to expedite this process? I am tired of filling out Facebook forms online.

40

I am sick and tired of this unprofessional steps you take for deleting my own pictures from my instagram (and facebook) profile without verifying or double checking if it really violates privacy rights. Did you take my consent? Did you authenticate the person who reported is genuine or not? How can i violate privacy rights when the pictures that i uploaded is of me and my wife, the pictures from my husband's profile was also removed...how can you do this.

Someone is playing around with your privacy norms and you people fall for the trap..someone is probably stalking my pictures that i post and this is not the first time it has happened. I have reported the same issue earlier in the past by phoning Instagram customer relations and nobody responded from the corporate office. How unprofessional! I will take this matter to the court this time..

40

Hi it says on the Instagram content page about uploading nudity but there are still images showing full body nudity on instagram, but when i uploaded a image that did not show any male nudity at all my account was blocked. Could you explain the reason for this?

Have feedback for Instagram?

Thanks for your feedback!

Sorry. Please try again later!