Yelp Customer Service
Rated 1.5 of 5 Stars
Based on 12 Complaints

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Top Yelp Complaints

Browse more than 12 reviews submitted so far

20

Opulent watches is operating one of the biggest scams I've ever seen. They bait you with a free for shipping offer with no alert to the fact that free costs over $90.00 and commits you to a watch a month at the same rate. One finds with a magnifying glass under the faint "terms & Conditions" the truth is revealed there. First found them through an alleged Amazon survey, the legitimacy of which I now wonder about. It does dumfound me because they are making more trouble for themselves than they are getting ill gotten gain.

20

Kevin the sales rep from yelp continues to harass me by phone from a phone line in Arizona. My business is not interested in nor can afford yelp services. My business is in Burlington Wis. I tell Kevin I'm not interested and he still continues to harass me. I just want this to stop.

20

My Credit Card was charged for 4 months without my permission. Your sleezy sales guy Mark Spruille | Account Executive, Yelp Inc.
P: 646-828-4269
PROMISED ME they would not charge my Credit Card and we would test the service for 5 days. He would call me back after 5 days to review the results.
HE NEVER DID...…..I AM REQUESTING A REFUND FOR ALL 4 MONTHS...….November - February.

20

I have a bad review that is non related to my business and its a long rant I asked yelp to remove it as if you read it ...honestly she was never a client we never even met.Her friend who backed her up was removed but it needed to be her!! Please help me. My little business is Katia's Dog Gone Walking here in Seattle here is the C & P Thank you my email is miolibellula@yahoo.com

didn't want to post but the mom shaming just bothers me so much.

(I have video and text proof) of our correspondence. We have nest in the living room and she was on speaker. In addition to text messages.

Long and short- The lady is a dog walker and I reached out for a meet and greet to take my dog to the beach.

First meet and greet- she calls me 15 min past our appt time asking for directions. Told her I just moved here a few weeks ago and that I just use google Maps. 5 min later, not sure why she's not using google maps but baby is getting fussy so I ask to reschedule since I only allotted a certain amount of time for our meeting.

We rescheduled for Sunday 7am the next morning and told I plan on our meeting between 7a-7:30am. 7:10am I text her. 7:20am I call her and she said she's walking out the door. I told her I thought she was supposed to come over at 7am. She said- clearly you are an unhappy person. This isn't going to work and hung up.

Back in California, we had an amazing dog walker who took our dog to the beach. She was upfront about her timing in the morning and we agreed on a pick up window between 7am-10am.

Besides that, she had to judge me as a mom and tells me to "buck it up." Wow, what if my daughter had a medical condition that she didn't know about? I always try to give everyone the benefit of the doubt because you never know what they are going through behind closed doors.

Then I get this text from the lady, same day, at around 5pm.

I have nothing against her. If I were working with clients, I definitely would have handled this correspondence differently.

Shobby and Bayna P. and 28 others voted for this review

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Funny 2

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Comment from Katia S. of Katia's Dog Gone Walking
Business Owner
9/29/2018 Hi sorry but am I missing something? I care for animals and mommy bashing...ok so I am focused.… Read more

20

I just spoke to a male rep (CSR - 8:36 am MST, January 2, 2019) about the comments that were removed from our account. After hearing for several minutes how their software removed our two stellar reviews from our Yelp page, I explained to the CSR that we are a very new business and need all the positive reviews we can receive, I also asked If I could somehow put them back on the page, and was told no by the CSR. I then asked if the CSR knew of some other website where they would not be removed. The CSR told me to set up my own website or add the Yelp AD function for a price for our account. When I then told the rep how disappointed I was with Yelp removing those awesome reviews he accused me of arguing with him. I assured him I was not arguing with him, but he talked over me and never stopped, I asked him to not speak over me since I was talking. He kept on speaking. I then said I would be pulling our account and wished him a good day. Yelp has some serious CSR issues if this is how the local business community is treated. Anyone reading this I highly advise you look elsewhere for a reputable company not one that determines what great ads it will and will not show on its website. Unfortunately, I have to give one star when I would give none.

Yelp needs to get this right: in order to survive in the elevated battleground facing companies, including theirs, world-class customer service needs to be practiced. What I received this morning from this disturbed CSR is not exceptional customer service but the type of customer service that has me looking for another option to advertise my business.

The excuse I was given for pulling the reviews (see attached) is that these customers do not usually use Yelp. This is an utterly ridiculous reason for pulling to great reviews.

20

This is Michael owner of Holistic Spa Therapy Center in Revere, MA
I have written about my complaint and was told there is nothing that can be done about it
Nov 20 2018 a Nicole wrote a bad review about my business, which was false and was told nothing can be done.
Compared to my other reviews, her description does not make any sense. We tried to contact her many times and she never responded. That experience she told never happened. She deliberately stated false information and this has hurt our rating.

I don't appreciate Yelp not removing these statements from her. I know the policy, but it is plain to see, she tried to hurt my reputation. I'm asking someone to read the complaint, compare with our years of reviews and do the right thing.
Our spa had no complaints that day and no one ever makes remarks like that. It seems odd to me that Yelp can't see the difference.

I responded to her but she never called me. She went to another spa that same day and gave it a 5 star rating.

Please remove this ad, we've had a long relationship with you and we would like to have a little respect over this review that was submitted.

I hope someone can help us

Michael

20

I was on Instagram early Monday morning then went to get back on and I was blocked and I don't know why, I really don't think I did anything wrong

40

My business reputation has been hurt by Yelp. Can I submit feedback directly to the CEO or does it have to go through their outsourced support phone number? I think if they knew how upset businesses were, who are the entire reason this website exists, they might change, right?

80

Yelp used to be a great place to read reviews, now they bury all the great information and surface the negative complaints and rants. What gives Yelp?

20

Please help me remove negative reviews from my profile.

60

Sorry, I just had one more complaint about Yelp. After reading their CEOs comments about Talia and San Francisco, it's clear the company needs some help. Maybe they should move their corporate offices to somewhere like Arizona?

20

After what I heard today I have to file a complaint against Yelp. While that woman was out of line writing a blog post on medium, the company should be ashamed of themselves. The fact that a worker in San Francisco who helps with Yelp customer service can no longer afford to live there? Wow.

Then the backlash of people saying that she was fired for other reasons. It's clearly obvious that Yelp profits off customer complaints, bad reviews, and detailed ratings. In a dramatic twist of irony, they got the ultimate bad review.

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