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Wells Fargo

3.0
319 complaints

Address

420 Montgomery Street, San Francisco, CA, 94104

Wells Fargo customers express significant frustration with poor customer service, including rude staff and unhelpful managers. Common issues include account access problems, excessive fees, overly complicated processes requiring multiple branch visits, and policies that favor new customers over long-time loyal clients. Many customers threaten to or have already moved their business elsewhere.

Common Issues

30% (96)
rudeunhelpfulcondescending
25% (80)
account frozenclosed accountaccess denied
20% (64)
overdraft feesunauthorized chargesATM didn't return card
15% (48)
inconvenientmultiple visitsdocumentation
10% (32)
long-time customernew customers onlylow interest

Complaints

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Joy Reed

Aug 4, 2025

I and my husband William Reed have been Wells Fargo customers for years (20 + at our current location (Ruidoso, NM) and in Texas before that but your current opportunity for 3.

5% (Platinum) Savings (as seen in the Lobby) - looked interesting.

So we sat down with a "banker" last Friday and asked about the "deal".

But it is only open to NEW Money Not from existing accounts.

BUT if we used a cashiers check with funds from our existing checking account and returned on Monday we could open a Platinum Savings Account (our "banker" even checked with the rest of his team to make sure that this was OK.

Well we made an appointment for 10 am this morning and another "banker" said because the cashiers check was issued by Wells Fargo that it was not "new" money and No we could not open and…

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Bob Mills

Oct 20, 2021

Great

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Latoya Pryce

Jul 20, 2019

I visited this branch 2 days prior and was told to bring back my social.

When I come back with my social now they tell me bring proof of address .

Joel Borofsky the manager at.

866 third avenue was so rude to me and advised me to bank with another branch when all I said was it’s inconvenient to come back and forth and telling me what to bring when I was just here 2 days ago.

He told me because there’s no Wells Fargo in queens and I live in queens I should bank at another branch .

Isn’t his job to make sure he secures more clients opening bank accounts at WF not sending me to another bank .

He was so nasty to me and didn’t show me good customer service.

As a manger I didn’t expect to be treated so poorly and he was provoking an argument with me and all I wanted to do was open an…

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Latoya Pryce

Jul 20, 2019

I visited this branch 2 days prior and was told to bring back my social.

When I come back with my social now they tell me bring proof of address .

Joel Borofsky the manager at.

866 third avenue was so rude to me and advised me to bank with another branch when all I said was it’s inconvenient to come back and forth and telling me what to bring when I was just here 2 days ago.

He told me because there’s no Wells Fargo in queens and I live in queens I should bank at another branch .

Isn’t his job to make sure he secures more clients opening bank accounts at WF not sending me to another bank .

He was so nasty to me and didn’t show me good customer service.

As a manger I didn’t expect to be treated so poorly and he was provoking an argument with me and all I wanted to do was open an…

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William Rossomano

Jul 19, 2019

My wife and I both have our retirement accounts with Wells Fargo, recently my Mother passed away and I needed a Certified Medallion (like a Notary) so my brother and I could collect our Mothers IRA money.

I went to the local Wells Fargo branch in our small town and they were less than helpful, they would not sign my brothers since he didn't have a account with them and they wouldn't sign mine because the amount was separated.

The total amount for her IRA was under 7k.

We both went to State Employees Credit Union were neither of us have an account and the lady was more than accommodating.

I even offered to pay her and she said that wasn't necessary.

My wife and I will be moving our IRA accounts out of Wells Fargo ASAP.

Their reputation is very low and they seem uninterested in…

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Latoya Pryce

Jul 19, 2019

I visited this branch 2 days prior and was told to bring back my social.

When I come back with my social now they tell me bring proof of address .

Joel Borofsky the manager at.

866 third avenue was so rude to me and advised me to bank with another branch when all I said was it’s inconvenient to come back and forth and telling me what to bring when I was just here 2 days ago.

He told me because there’s no Wells Fargo in queens and I live in queens I should bank at another branch .

Isn’t his job to make sure he secures more clients opening bank accounts at WF not sending me to another bank .

He was so nasty to me and didn’t show me good customer service.

As a manger I didn’t expect to be treated so poorly and he was provoking an argument with me and all I wanted to do was open an…

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Catarino Phillip Arismendez

Jul 16, 2019

bought a new truck in 2010 with $17,000.

00 down payment.

I had for 39 months with 41 payments In the year 2013 wells Fargo repossessions and made around ten mistakes by looking at my bank statements and wells Fargo month and yearly statements they don't match up why did they do this and sold it.

I need your help.

Thank you.

Catarino Phillip Arismendez 30704 RODRIGUEZ Av Shafter Ca.

93263

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Richard Formont

Jul 13, 2019

My wife Maria Formont misplaced her card.

The person on the other end of phone asked my wife what her previous address was before marriage, how much her pay check is weekly, how much our Mortgage is, why is this needed to cancel a lost bank card.

There has to be a better way to cancel a lost card.

We are not asking for 10,000 dollar loan.

On like I can cancel my card with a simple push of a button.

This just seems ridiculous and insane.

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Thomas O. Berge

Jul 13, 2019

I have substantial accounts at Wells Fargo.

Today I tried to get info on my checking account by telephone and was routed through a gentleman in the Philippines, who seemed to have all of my personal data at his fingertips.

What is this?

Can't you find anyone in San Francisco or South Dakota to handle these calls.

I resent your asking me to give my account number and SS # to a foreign person, where I have no rights or standing.

Is it not possible to reach a person in the USA to deal with?

I called 800-869-3557.

Thomas Berge bergeco@gmail.com

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katrina morris

Jul 11, 2019

I am filing a complaint against Wells Fargo because they have made my life a living hell.

Amanda Joyner have put things on my credit report that was not so.

She have lied about my mortgage loan and my home equity line of credit.

At first she put 60 days late and now it is 120 days late.

I never been that late on my payment not even 30 day.

To have person suppose working for on the behave of a custom.

I am very angry and upset the way I have been treated in this process.

When you call the person that working on your case, you call and don't call you back.

I had a local Wells Fargo gentleman working with me that was very kind to me.

He call and she( Amanda )was very arrogant, he was trying to explain to her.

He told me that she would not listen.

This was coming for another Wells…

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Marie Captain

Jun 29, 2019

My branch Ventura Oakdale the air conditioning is not working.

The tellers are very hot sweating behind the glass dividers.

It is only 10:00am.

As customers waiting on line we are also hot and uncomfortable.

Please do something about this immediately!

The address is :19900 Ventura Blvd.

Woodland Hills Ca Please get in touch with this branch and fix their cooling system !!

Thank you

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Mi Jung Ku

Jun 27, 2019

Hi My name is Mi Jung Ku, formal customer in Wells Fargo, more than 10 years.

1.

I used wells Fargo in St helen, 795 S Columbia River Hwy, Ste A ·(503) 397-9572, but since 2018 July, I moved to this address, I use Wells Fargo which is 1900 SW 5th Ave Portland Oregon.

I have been using this bank over 10 years and still use it.

I also started my business since 3 years ago and still use my business account in wells Fargo and morn then $40.

000.

00/month use through my wells fargo business account., Yesterday, I asked 2 of my account's 6 month statement prints.

But I got phone call from wells Fargo bank today in the morning.

That was "they need to charge $5.

00 of my each statement copy." I was shocked that over 10 years relationship with Wells Fargo, I have never asked to pay for…

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jim hrebek

Jun 14, 2019

asked branch what documents were necessary to close a corporate safe deposit box, was told to come in and they "would see." I persisted and the branch representative would not provide an answer to my questions; namely, what documents did I need to bring in besides the Keys and my ID. the rep spoke with a safe deposit section but would not pass along any information, instead, telling me to call a Wells Fargo 800 number myself. so I did, and was told need only keys and id. when I told rep this, the reply was that the Wells Fargo 800 people did not understand banking. still no answer to my original question. finally rep told me I was rude for asking and to not contact her again. this is not customer service.

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Virginia Loven

Jun 13, 2019

I am extremely upset about a recent conversation with an employee from your fraud department LAUGHING at my misfortune and proceed to tell me he could laugh cause he’s “not in customer service.

He’s in the fraud department” and also told ME I needed to keep the conversation professional when (A) I don’t work for Wells Fargo (B) he’s the one laughing at me and (c) I didn’t yell or use any profanity.

I am shocked at how I was treated by this “young man”.

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Edson Harrington Jr

Jun 10, 2019

Did you receive my complaint about your branch manager at the downtown branch of Wells Fargo?

Edson Harrington Jr.

706-327-1129, harringtonedson.

12@gmail.com If I don't receive an answer soon, I will go higher.

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Edson Harrington Jr

Jun 10, 2019

This morning I went in to order checks.

I spoke with the Columbus, Ga downtown branch manager Ms.

Vegas.

I had experienced problems in ordering checks.

At the old branch you closed, the manager Ms.

Kelly was always friendly and helpful no matter what my problem was.

Ms Vegas didn't want to hear me.

I had tried to go on line,it would not work.

I called the number and the Wells Fargo employee wanted me to list all of the checks I wrote last month with the check number and amount.

I did get something about new security requirements.

Why didn't someone explain this to me?

I brought other concerns I had.

The bank is now closed on Sat.

She told me to drive to Bradley Park Drive (Miles from where I live.

The atm frequently runs out of money on the weekend.

She glared at me and said…

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Justin

Jun 6, 2019

I filed a complaint on May 19.

I initially received execellent customer service.

I was assisted a case manager Carlos from the executive office.

In two weeks I called 4 times after that to check on the status and every time Carlos allegedly attempted to call me, yet he never did.

Here I am 18 days later and it took another complaint email and an astute memebers in the executive office to realize Carlos wasn’t doing his job and hadn’t even Looked at the account in 4-5 days.

Hopefully now we will get some resolve but I’m still wating

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James Gottschalk

Jun 6, 2019

I have been with wells fargo since it was south trust bank.

I had been without work for 2 years and my credit had gotten bad, I have always maintained my accounts with wells fargo. we had un unexpected death in the family and I needed $12000 to help pay for the funeral.

I tried to borrow the money from wells fargo and was turned down quickly. first of all I am finally employed.

I have always kept enough money in my accounts so wells fargo could easily take $1000 a month for 15 months to pay back the loan but yet I was turned down flat.

I would have never believed how inhumain wells fargo is. for Christ sakes I am talking about burying the dead that was what this loan was for.

I have finally come to realize wells fargo is not for people and is only interested in the greed for the…

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Lawrence Cline

Jun 5, 2019

After filing a complaint over a invalid ACH charge the merchant was credited the amount in question.

I was not contacted for any of my documentation nor was I told of their decision this caused my account to go overdraft costing me three transactions at $35 each.

Now that I am filling a small claims court action in then as a co defendant the address on where to serve them at is nowhere to be found and whenever I call their legal department I get hung up on.

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Renee

Jun 5, 2019

I had a terrible treatment from one of your tech guys, Ron Schioldoger, a technology manager at Wells Fargo in San Francisco, the moment he approached my coworker and I, he started to talk to my coworker, my corker has a heavy Israeli accent, the moment he heard it he started to get condescending and smirking, I approached him trying to ease the awkward situation but he got more agitated an belligerent, unfortunately he knows what business we run so he went online on a different social media platform bashing us for the fact he is being condescending.

I have been a customer at Wells Fargo since 1999 with 4 different accounts, never had any bad experience before with any of your employees, your employee has a German name, I don't know the Israeli accent ticked off or what but I'm sure you…

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Susan riley

Jun 3, 2019

I have had some financial difficulties this year due to health reasons and I went into the bank and one of your Bankers told me they would take two of my charges off for overdraft fee and they lied and only took one and I'm on a fixed income I don't expect a handout but I've had some health Austin IRS issues this year and live on a small income I have always defended Wells Fargo with all the bad publicity I've had friends a lot wealthier than me that I convinced to go to Wells Fargo and my daughter I convinced her to go there to get a home loan of $250,000 and this is the Gratitude I get lied to I will be closing the account and I've been with Wells Fargo quite a few years

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John Easterday

May 30, 2019

I entered the Wells Fargo On Pacific Coast Highway in Corona Del Mar This morning at 9:00 AM.

After entering I asked A young man if I could use the restroom.

His response was no we don't have restrooms for customers.

I said I always used the restroom down the hall.

He stated that has been changed.

Yea right.

Any way, My wife and I walk the dogs a couple times a month down to the bank and make deposits for my wife's brother who is Scott Brooks and a very good customer.

The young man was very rude and arrogant.

He should be enrolled in a customer service class.

ASAP

Thank You

John Easterday

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James Stephens

May 30, 2019

I recently had to open a business account as the Wells Fargo Branch that I use stopped taking my deposits on my account that had been open since 2006.

Regardless I understand the reason for this.

What is now causing an issue is the deposit holds that get placed on all of my deposits into this new account since these same check writers that had been being deposited in the other account with you guys they would be made available the following business day.

Therefore my business had good positive cash flow as needed.

Well now I am in some cases depending on how things fall out looking at 10 days roughly before I see a deposit cleared for use in my account.

This has now placed my entire business into a negative cash flow operation and is costing me dearly in fees from creditors needing to…

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Ethel Ruth Davis

May 28, 2019

This bank is the definition of corporate America!

Service sucks!

88 year old woman has had money stolen from her account and nobody reported it to the Adult Protective Services.

Thought bank personnel were all mandated reporters!???

Bottom line is they should of listened to her when she told them back in January that someone was stealing from her account - it took until May for them to finally listen and do something about it!

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Linda Watkins

May 23, 2019

Just sent my complaint did you get my receive?

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