Chase Bank

Back in 2005 I opened a retirement account with Chase Bank. 08 was mailed to Chase on 11-10-05. I have never received anything from Chase regarding this retirement fund I opened or the money sent to Chase. I know from experience with working with large companies that you can always go back and research.

I have been a member of Chase bank for many years and cannot believe this happening... I have contacted your customer service before regarding this with no help from them. I do not wish to start a law suite but I need answers...

Please research and reply to me. Thank You

I wired money to a friend, Judi Becker it was put on hold and the friend's account closed. 00) and why it was put on hold. 00 of my money. The money was sent on )7/25/2023. I need an answer here as this is becoming something I will have to take to a lawyer to get an answer if I don't hear back from you.

Calls were made repeatedly to Diane Costillo at 864-900-8533with no answer. Registered letter to bank/s manager, no reply.

am writing to express my extreme dissatisfaction with the way Chase has handled the neglect of your customer's accounts. Richard And Diana Giacone.

On August first 2023, I was notified and I discovered that my Parents Chase accounts had been compromised and funds depleted. I immediately contacted your fraud department, waiting for the third person I was transferred to assist me who was unable to help me. I was told that I would need to freeze all accounts then wait as the claim is processed. This was several days for a and I followed up finding out the reimbursement took place. The account was opened without them knowing. In the meantime, I should not use my accounts because they froze. Then we had to wait for a branch meeting on the ninth of August to be informed and reset the accounts.…

5 months even my direct deposits working into it. When I called the customer service number they tell me that only the branch managers and personal bankers can put the funds in. It's full false advertising though I know ALot of other people that did with no problems receive the funds! I think it's prejudice.

I was a victim of fraud/scammed today and Chase Bank doesn't feel an obligation or concern to make it right. There's no recourse for people losing their money by being scammed... because it was taken as cash. I just feel a bank should want to help their loyal customers in times like these. Not just say sorry... nothing we can do.

They giving me the run away about my saving account when they told me it was close and my savings account still is open and I can’t get my money out and when I took the lady the paper she say I can deposit the check which it was a paper check so it not my fault all the manger can tell me she sorry she new but

y’all close my account because one of your teller told me it was ok to deposit a paper check i feel like they ain’t trying to release my money at all at chase bank and when I call they be hang up in my face back to back iam tired of calling to see what going on with my money I work harde for in my saving how u close one account and

leave the other one open not adding up to me

My debit card from chase was falling apart, went into a local chase bank I needed a new card, I'm living in my car because of drive by shootings in my apartment, said I had to have an address, gave my friends address, said it would come 5-7 days, never came. I called after a week, which was 2 days ago, told me they would rush deliver it in 1-2 business days, still didn't come.

Called today, told me that there was no record of me calling 2days ago,, to rush deliver it, so basically the man never put in my request.. Now they say they will send out another card 1-2 business days. 00 for it to come again, I'm a senior in social security and I am so upset with how chase has treated me.

Bad enough I had to leave my apartment because of drive by shootings and me almost getting mugged to having…

I recently purchased a condo. I had a large amount of money deposited into my bank account before I made a down payment . I never noticed a deposit of 2k from chase bank or received any notice on there end.

Apparently the was a deposit made in error. Then suddenly 2 months later it was reversed leaving me a negative balance and not enough money for my 2nd morage payment. The stress Chase gave me almost killed me. Everyone I spoke to gave me a different answer.

They treated me as if was my fault.

They say I owe 3,000 but it’s all a fraud they owe me 3,000.. my name is Jennifer Gonzalez I used to have an account but closed it due to them trying to fraud me someone said I should sue Chase bank I might do that, it’s unfair and I’ve heard Chase has been doing alot of fraud lately not good at all I think I should be given my 3,000 and plus some for the bs they put me through..

54 on my Chase Debit Card on March 30, 2023. After reporting, the charge was removed from my account only to find last week that it was placed back. THESE CHARGE IS NOT MINE. IT WAS PLACED AT A CONOCO CONVENIENCE STATION IN SOUTH BEND, INDIANA ON THE DATE MENTIONED.

WE ARE SENIORS LIVING ON A FIXED INCOME AND CANNOT AFFORD TO BE CHARGED FOR THIS ILLEGAL ACTIVITY. PLEASE HELP: MY PHONE IS 574-238-6172. I NOW HAVE A NEW DEBIT CARD AND ALL FURTHER ACTIONS WILL HOPEFULLY BE DECLINED ON THE OLD CARD.

PLEASE DO WHAT YOU CAN TO REMOVE THIS CHARGE. THANK YOU

00 each. ' The cashier's checks are clearly marked on the face of the instrument as being well within the valid date. Chase Bank allegedly turned the funds over to the State of Ohio; where they keep their corporate account; after three years as being stale acct.

However, Chase Bank only turned the funds over to Ohio after I tried to cash the instruments; meaning, they were caught with their hands in the cookie jar ( so to speak ) as they were supposed to do this after three, not six years ! Now, I have to apply through the State of Ohio, Commerce Dept.

to get my money back; even though it was/is my money to begin with ! The process of going through the State of Ohio, takes up to six months and requires a lot of paperwork to get started; and the people in the Commerce Dept.

for the State…

I got my direct deposit on January 18th which is ach payment electronically. I have called the bank every other day and keep getting lie after lie. I am a single mom who needs her check! Even at this moment as I am writing this statement, still no check.

No one can tell me why it's hasn't went in my account and had me to file a claim and said 2 business days and still no check! So frustrating

My complaint is about a person who say they work at the chase bank and I've been making payments over a year now and they say they have some kind of winnings that I've been making payments for to receive and every week after a payment they make another payment come up again and it feels like I have been scammed so I don't know if it is true or not

I called in to dispute a charge related to an unfinished service when I notice.d a few other charges that’s was not authorized. The foreign disputes representative disputed all my regular bill costing me about $12,000 in fees and headaches after months of arguing with management still nothing this has caused me and my family to go bankrupt and they could care less

I live in The 91st and commercial area. There is a Chase vestibu ATM that closes at 8:00. Therefore no deposits and no withdrawals. 50 and then on top of that $3 for using another bank's atm from Chase. We can't win because by the time you make your deposit make a couple of withdrawals in the neighborhood you're in default of the original amount that you need to pay for your bills.

Why can't chase hire a security guard at that Best of you at 91st and commercial ATM so people can use the facility everybody can't make it to the ATM before 8:00 when they close I'm going to send you citizen on the bus I'm using People's Bank fifth third Bank USA Bank any ATM I can reach when there's one right around the corner from my house. You are dogging out the seniors in this neighborhood and taking our…

In December of 2021 I made a large purchase on my Amazon card. The balance shot up by 2000 and when I checked my account a few weeks later, I noticed my minimum had NOT gone up. Because of that, I continued my life as normal.

Several months later, I noticed I was receiving phone calls from a number I did not recognize. I did my research and found out it was Chase trying to contact me because I was past due. I didn't understand as my account should've been paid automatically.

I took a look at my card on the app and found that my minimum was raised god knows when. I called Chase and was told it went up in January and that i should've been receiving emails. I was not. No phone calls. No emails. Nothing. I explained that I don't know how to set up anything on my phone and all assistance as…

Deceptive sales practice, failure to notify of acct status change. Failure of branch management and Corp complaint dept (which is a non domestic 3rd party) to take any action to resolve issue. Denying access to funds by not providing valid debit card.

Draining full acct balance through monthly service fees without proper prior notice.

Confined in hospital bed. Had debit card stolen. I have NEVER spoken to so many ignorant customer service people in my life. You are lucky to get a person who can remedy your problem. They are definitely NOT in this country as you can’t understand them. Horrible horrible customer service. Looking for new bank.

Friday, for the first time since 2011 in my relationship with Chase at Babcock & Huebner in San Antonio 78240, I was unable to make a deposit and transfer money to my grandchildren's accounts, as I do every month.

Please note that I have direct deposit, never have had a bankng issue of any kind (though I have complained lately about the poor service and short staffing observed) and maintain a five figure balance in my account (which ends in 0788), so I was QUITE surprised.

When asking for clarity regarding this, the manager (Ms. Dana Barrett) did not answer but referred me to a toll free number (877-691-8086) which took me 75 minutes from my home phone to have someone pick up. There I was told by Claudia (she refused to give me a last name or employee ID) that my accounts had been…

Where do I begin, once again I have transferred funds from one account to another to cover checks, once again overnight Chase took 34 dollars out to cover "overdraft" not once but twice. This is a regular occurrence, I spend time and money trying to get them to stop taking fees for overdraffs thatt are not overdrafts, It is so frustrating. 00 for overdraft fees.

00 back plus the 68 fees. I am getting this straighten out and leaving chase for good

I open a secure account about 3 weeks ago. I set my direct deposit coming from. social security disability administration and I just find out that my fund are going to be held into your systems until next day. I called social security and indicated that the monies were sent to chase snd that cleared at chase bank.

No one help me into finding out why are my monies are being held to clear the monies from a federal entity. complaints department and senior representative wanted to help I got transferred to the same d department over and over.

A soon as i get my money from chase , i will close this account. representatives are unprofessional and don’t even try to go further.

Checking Account 733668644 On line is all bollixed up. I type in social security number. Then all is frozen on computer screen.

Chase Bank (and USPS) keep sending wrong mail for someone to my address, and I had to returned like 5 times. Does CHASE (or USPS) really care for its customers?

I closed out my safety deposit box from the bank in Lapeer Michigan. I did not get the rest of my money back or a receipt after closing out my box. The only reason I closed it out is I moved.

I was going to get another box at a Chase bank by where I live. Since I didn't get any response from the bank in Lapeer after calling several times I think I need to take all my money out of your bank and start at another bank that will respond to me. This is terrible business.

In regards to cc 4036 9021 1766 9330. 95 to a company that I've never heard of, roundth*roundmightyfor. I reported the charge to the Chase fraud department in April. Since then I have talked with the fraud department several times with negative results.

Ironically, in June I received a note from Chase saying that the unauthorized charge was credited to my account, but it was to the wrong card number. 17. 95 even though it was not listed on the total charges. I would appreciate your looking into this matter.

78, the original amount plus interest. I want the total amount credited back to my card. This has been an aggravating experience. Fred H. Smith

Can you give a negative number of stars. Chase customer service is the worst on the planet. Their overseas call centers are absolute abysmal, clueless. They give wrong information. I was given totally wrong information. I was to have something overnighted to me. That was on Monday. If I am lucky, I'll get it Friday.

I am ready to move my business.

I have only had your credit card for a short time. Twice in the last six months I have received a Penalty Charge for Late Payment. Each time My Bank Mailed the payment well in advance. This last time They mailed the check 7-13-2020 for a payment due 7-20-2020. That should be enough time for even overland stagecoach delivery.

Now I have been with the same bank thru several mergers, acquisitions, and name changes for about 28 years. they haven't screwed up once. You screwed up twice in the last 6 months. . Last time I was able to FINALLY get a hold of a person, and got it straightened out and changed the lead time for sending the check to a full week ahead. Apparent you sit on paper checks several days before you get around to cashing them and crediting the account , and then charge a late…

Hello,

I am writing this letter to inform Chase Banking Service of the poor service and disrespect I received.I have been a Chase Bank customer for more than ten (10) years. On Saturday June 20th 2020 I walked into the branch located on 162nd street in South Holland IL, went to the window as always to do several transactions. At this time I only had my chase debit card and voters registration, ID explaining to teller Kelly (she would not give me her last name) that I lost or misplaced my drivers license, she told me to put my chase debit card and pin number in machine so she could find my account, which she found both accounts as I talked to her about the transactions I was attempting I was told without my drivers license I would not be able to make the transactions at the window and…

Applying for and eventually being approved for a mortgage through Chase is the absolute worst! I have been waiting for four months for Chase to approve my mortgage. Their communication skills are terrible. They give minimal information as to what the status of your loan is.

The latest excuse is that they're reviewing my home owner's insurance policy which they received over a week ago. I figure they have way too much on their plates and cannot handle the work load. Will NEVER go to Chase for a mortgage again.

Banking with Chase is fine. STEAR CLEAR OF THEIR MORTGAGE DEPARTMENT.

Would you STOP with the virus recording. Please have some way to skip that recording, so you can get into our banking info right away, like before. There should be some way to by pass the virus recording...what a waste of my time.

I have an emergency. My debit card number is: 4833160211125460. My name is MIchael T Pines. com. My phone is 213-984-8844. I need medication and need to reach someone immediately. Preferably a supervisor. There must be somone in charge even though it is Memorial Day weekend and there is limited contact because of the virus.

But there must be someone in charge for emergencies. My account was closed becuase I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance.

I am homeless and living in a shelter but am a lawyer. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly…

Dear Sir/ Madam I understand that we have a pandemic crisis.

However I have had just about enough of the inefficiency exhibited by your employees in the last 5 days. On May 18 after holding on line to your musac for 1hr 15 minutes I reached a customer service person and she aided me in doing a wire transfer to my Montreal account for $2805 US dollars.

The next day I received an email telling me that wire has been cancelled. This money is time sensitive and earmarked for a life insurance annual policy payment. Each time i spoke to any of your representatives I was made to hold and listen to 30 min or more of musac.

WITH ABSOLUTELY NO SATISFACTORY explanation. I spoke to my branch as well as to central office and COTS department who actually assisted my filling in the online wire transfer…

First off, good luck getting anyone to deal with an issue. I finally received a call back from their corporate office from a very unprofessional woman. The message sounded like she was from my local bowling alley. No offense to bowling alleys.

This company tries to appear as though one is secure with them. The actual enemies they try to defend you from are their customers. When someone commits blatant fraud with your account you will fight them, trust me to get your money back.

I had some loser charge 8 burner phones on my account and Chase tried to claim I made the purchase! BTW I had been banking with them for 40 years. I have over a 735 credit score and any card with them I get denied. Horrible Bank

I have my daughter as authorized user on my credit card and she lost the credit card last year and didn’t realize it . I use card slot myself and have auto pay to make sure it is always paid on time .

I have been sick since last year I have very bad autoimmune disease in and out if hospital so the subject of the lost card come up months later when I finally went online checking bill when I finally had strength after battling covid 19 virus . Chase refuses to accept the fraud claim because we didn’t report ASAP .

They first asked to send proof of my daughters where abouts when the charges took place so I sent them a copy of her ezy pass showing she was over 300 miles away or so from the dates of the charges took place and they told me not enough proof are you kidding .

Then I took it…

Called customer service to ask if they could do a signature stamp guarantee or medallion. They assured me that they could. Customer service made an appointment for me in the Santa Cruz Chase bank. I showed up on time.

First of all the person who i had the appointment with was not there and the one who said she could handle my request told me they never do any stamp or guaranteed or Medallion signature guarantees. She told me they do it at the post office.

If you look at the Chase web site they state clearly that they do the Medallion or signature guarantees at most of their banks. That woman made it sound like there are no Chase banks that will do these at all.

It was a big waste of my time. Chase needs to get their act together.

hello I have a overdraft account not clear and could not use the account I have a bill years ago paid to t,d and the location branch will not clear to get a account or accept checks to open a account

see attached letter. I faxed it over to Dave G risk manager of chester NJ branch Chase Bank. I have never in my life been talked to in such a demeaning manner by that teller, because I was suggesting and asking if the branch could put a sign up, informing customers of how to lineup due to increase traffic at this branch.

I watch these people for 2 months with 3 of them standing around doing nothing, I am in there weekly, they cant even track the influx of traffic and how to manage it and a customer has to tell them. when I asked for an apology from the teller Dave G.

refused and said he was apologizing for her. I am 63 yrs old and the way I was spoken to was disgusting. she needs training lessons on how to deal with people. 00 is now going to TD bank.

I was contacted on Friday April 24, 2020 via text message that fraudulent activity was suspected on my account. I responded that I had not made charge listed on the text message and the account was closed. They stated I should check this account for other possible fraudulent activity. I have been TOTALLY unable to do this!!! First the account is not listed under my name. I have spent more than 45 minutes on the phone just on hold. No matter what number you call or what option you choose you have an 8-15 minute wait. Try making a call to Capital One, my bank of choice, at least someone answers. This was an Amazon credit card. If I could choose any other company to get an Amazon card I would do it.

Answer your phones!!!!!!!!

Charlene McLaughlin Darien Il 630-222-3882

A vendor (Dollar Car Rental) gave me. a written quote which I accepted. Upon arrival to my destination I went to pick up my car and was told a security deposit was needed but would be refunded when I returned the car.

When I returned the car I asked about the return and was told a credit would appear in 7 to 10 days. The credit never appeared. I phoned Dollar and attempted to follow up but was rudely handled and hung up on twice.

I then approached Chase for help in a written letter spelling out all the details of my problem. Never heard or received anything from them so I phoned and was told they were working on my problem as we spoke.

More time elapsed plus three more letters to Chase. Still no reply. Chase claims I have been a customer for 17 plus years. Never received a form letter,…

I have been on hold for three days over 1hour and 30 minutes each time and then after the wait they come on with a message saying tech difficulties then hangs up. My stimulus went into a closed account on the 15 of April and they said 1-2 days to fix now its more than 5 days and still no money

I contacted Chase via online messaging to inquire about my account because I wanted to know how my most recent payment to my credit card was allocated. I know that they are required to apply any funds over the minimum payment amount to the highest interest bearing portion of the account. After getting several responses that just generally told me what my APR is and how it was calculated, I sent this exact message: ----------------------------------- I DO NOT UNDERSTAND WHY YOU CANNOT SIMPLY GIVE ME THE INFORMATION I AM LOOKING FOR. HOW WAS MY PAYMENT OF $2613 ON 3/19/2020 ALLOCATED???

I want the dollar amounts that were credited to each portion of my account. I do not want explanations of how it works. I want dollar amounts. This should not be a difficult inquiry requiring this many…

@ChaseSupport this is the worst bank account ever I been calling for a damn week and yall have not answered but twice then I'm sent to another person who never picks up I've cried all day because of yalls neglence I don't have a place to stay im homeless and disabled now bed ridden I could die in the cold because of yalls will not fix this little issue ice even gave my number numerous times and still haven't got nothing done ✔I don't know what to tell you but

if I don't get my money back now I will use the whole JP Morgan Chase corporate I'm on the street because of yalls neglence and I verified the address where I was staying because I was until yall would not release my money so I mo longer live there

So we send a check to the LA Tax Collector and somehow the check was intercepted in route via mail. We believe the check was intercepted and then counterfeited because the tax assessor's ID number wasn't on the memo as I wrote it.

We contacted customer claims and our local chase bank. We found out about the check because we were still billed for the previous property tax balance. That is when we did some research and realized the check that was cashed had a different name than the LA County Tax Collector.

We understood that it was outside the 60 days but we don't understand why FRAUD wouldn't still be in the interest of the bank and the customer to do a proper investigation. But we were told that not only were we not getting the money stole back from the bank but a proper investigation…

Hello

I have been with Chase for a very long time. In the last few years I have experienced terrible customer service. Thankfully all my accounts (investments) are with other institutions. Just so you know..I am in the customer/client based sector. I do extremely well because I treat everyone with respect. I noticed online the long list of customer complaints and I’m beyond words. What’s a bank without customers? The tellers are wonderful compared to the majority of upper level entry personnel. At some point I will have to take time out of my busy schedule to find a suitable bank.

I use an AARP card and recently tried to set up auto payment, because the first time I used it, maybe 2 years ago, a rather small bill was not paid by my bank (don't know why, nor does Chase). When I put in my Wells Fargo Routing and Account numbers, I was told there were certain types of accounts that Chase would not accept.

When I called custoer service on Saturday, Feb 29, a lady told me it was because my Weels Fargo acct was "frozen", which is ridiculous, because I have auto pay for 3 other credit cards, covering 6 or 7 different monthly (and yearly bills) which take money from that account with no problem. I was then sent to a specialist and was told there was an 8 minute wait.

It turned into a 23 minute wait, while I listened to awful music and was told over and over that I was a…

My account was a victim of consumer fraud 7 months ago. They canceled my account due to this fact. They do nothing to protect the people who have accounts especially if it is usually a small number of deposits. They don't stand by their account holders they drop them like a hot potato.

I would not recommend using this bank their customer service is terrible.

I would give you a 0 if I could. You have been unbelievable. The auto loan reps are RUDE RUDE RUDE. I am dealing with a very stressful situation and they didn't want to help, showed NO compassion. I was given the wrong phone number for where my car is at and I have been calling them all weekend with no answer.

That's because YOUR REPS gave me the WRONG PHONE NUMBER. That is just unbelievable to me. Can't even do their damn job. I am SO SICK of your company and SO UPSET that I will be leaving Chase and no longer banking with you all.

Your customer service reps need some training on how to speak to people, not talking down to people and making them feel stupid (because this is honestly how I felt after talking to the couple of people I did). I think it's just a shame and embarrassing for…

I came to make a payment through my Chase bank in my city. I went through the drive thru as I am on my to work and couldn't go inside. The woman working there couldn't process a check I wrote out to my account.

I asked why, and she could not give me a reason. Only saying that they do not take checks from other banks. This is bullshit, I never had a problem before doing that in other Chase Bank locations, and I heard many complaints from other people that this particular bank has awful customer service.

This woman was also very slow in trying to help me, she was not efficient at all. I had to wait 30 minutes for her to finish helping other customers. And the bank was not busy at all. She was very slow.

The managers there need to train your employees better. The bank location is 27820 S.…

The Anaheim Hills branch located at 5791 E Santa Ana Canyon has been Chase Bank branch for many years, and the customer service has deteriorated from great to almost nonexistent over the last several years under the newer branch manager Vincent. I have to get a medallion stamp to send in my Fathers Savings bonds, and I have been getting them for years without issue, with the previous manager.

However the last 3 times I made an appointment with Vincent, he either didn't show, or was busy, and of course no phone call to reschedule. I was there today and for the 4th and last time, they said he was tied up on a phone call, this is after I had had an appointment, and have been waiting in the lobby nearly a half hour, and

no one else can have access to the stamp. He was also supposed to call…

Theres a history here that seems wrong..my son wanted to buy a home..he approached this bank..the loan officer approved loan wth 10 percent down..no problem..our son had 8 percent..me and his mom gave the other 2 percent,,this man has balls..demands our son tell him where this came from..ahhh excuse me..its not your business..if a i.r.s issue..you fill out the forms ..let them ask..you just lost a 180.000.00 morgage loan..we will take our business elsewhere..also..i removed our funds also..we hope you are fired ...Chase needs closed..i feel they are corrupt