Bank of America Customer Service
Rated 1.44 of 5 Stars
Based on 142 Complaints

Contact Bank of America Corporate

Toll free phone number: 1-800-933-6262

Bank of Americ is on the top 4 banks in the United States and offers more than banking, financial services, insurance, investment, mortgage loans and credit card management. It is publicly traded on the NYSE:BAC and in 2015 revenues were reported as over US 85 billion. There are over 5,000 banking centers that employ over 200,000.

If you would like to contact Bank of America by phone, call either 1-800-933-6262 for Technical Support or 1-800-432-1000 for Customer Service. If you would like to send postal correspondence to CEO, Brian T. Moynihan, address your letter with 100 North Tryon Street, Charlotte, North Carolina 28255. The corporate phone number is 704-386-5681. You may also initiate online support here for debit and chip card assistance.

Amadeo Giannini started the Bank of Italy in San Francisco in 1911. He successfully salvaged the banks cash after the SF earthquake and set up a loan business within a few days when others couldn’t. The B of A brand came in 1930. Social Presence may be found on Facebook, Twitter, Pinterest and Instagram.


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Bank of America Contact Information

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  • Bank of America headquarters address

    • 100 North Tryon Street
    • Charlotte
    • NC 28255
  • Company website

  • 1-800 phone number

    1-800-933-6262
  • Better Business Bureau rating

    A-
  • Customer service hours

    24 hours a day

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Top Bank of America Complaints

Browse more than 142 reviews submitted so far

20

I was at the atm on Folsom blvd in Rancho Cordova on 11/23/2021 and a employee came out whispering that I was going to rob the bank while I was make a transaction I felt very uncomfortable with the gentleman watching me

20

ON August 30th Edd paid me a little over $4,000.
Then they tranfered my money to some account that is not mine.. they did it to me teice. Last remburstment i got was October 28th.. they transfered my money again to that account... it is not mine.. now they are denying me my m
Claim.. it was there mess uo.. i will sue them if i dont get my money. I ha e records everytime i called.. when calling it always someone different state.. you ask to do some like delete the account from me they didnt. They say they wete they sent my money
. Ip address tells u where you are sending stuff.. people they hire are mot doing there job.. please help ... im not jokung i will be getting a lawyer if this doesnt get fiixed..

20

I have attempted to convert some of my accounts into a trust for about 3 months. I keep going to the closest bank location to me which is 14601 Church St, Upper Marlboro, MD 20772. Each time I have been to that location I have been treated with very poor customer service, by a particular employee. I have called and complained about her behavior about 2-3 times now and seems like every time I return its worse. I hadly ever get any time off from work being a Nurse Practitioner and a nurse and holding 2 jobs in the pandemic. I used to frequently do walk ins at the location in fairfax where I used to live and they used to try to accomodate me. I have been to this location at least 3 times trying to do a walk in where I was not accomodated, I went back and made at least 3 appointments. Most recently I had just returned home at about 1 am from work yesterday Thursday 10/04, rushed out of the house thinking I had an appointment with Bank of America at noon. I arrived there were I was rudely informed by this said lady that I didnt have an appointment, I pulled up the notice for her, only for her to point out that my appointment is for friday. However, common courtesy and customer service would entail the said person to try to accomodate me. Even if not at that moment, but she could have offered for me to come back in an hour or two. She embarrased me by yelling that I didnt have an appointment and she was "busy" I left feeling embarrased and called BOA to file a complaint, like I had done at least twice before.
Fast forward to today where I went in for my appointment and I didnt get there (Due to road work and detours) till about 1217. There was no one in site at the desk. I sat down with another client. Only for the gentleman I had the appointment with to stroll out of his lunch at 1235 to inform me he has another appointment, adding that his colleague who is at lunch might be able to help me. I sat there for an hour an a half only for the colleague to be this same woman I complained about. She came to me to inform me she was "busy" even though she had no clients. At this point I have never been this upset in a long time. I have been a customer for over 20 years not to mention a platinum priviledges customer. This is the worst service I have received in all my years. It is the fact that she knows that I have been to the location at least 5 times where she attended to me. To add to the insult. She picked up the phone to inform the other gentlement that she would be telling me to reschedule.
This is beyond unprofessional and its clear that she especially does not need to be dealing with clients. I requested for her to close my account because clearly they are unavailable to provide a service I have needed for months.
The employee's name is Oluwafunmilayo Adeyiga and the other gentlement is Max Navarrete. It is obvious that my business is not welcome at this location or maybe bank of american period, if such gross behavior is being accomodated. As I have reported not once or twice about this poor treatment.
Thanks
Adesola Theresa Bashorun

100

Great

20

Bank of America dispute department refuses to refund unauthorized charges after l have disputed these charges months ago they was approved, now after obtaining police record and speaking with the lead in charge of the case, now that a BofA worker busted they still refuse to refund my $14K

20

We would like to complain regarding apparent continuing damage to my account, no , ...3111, regarding your staff not acting for almost a month on fraud that you allowed to debit me the next day of your received report from me.

On Sept 7 I was called by fake Amazon fraud team pretending they will hea bew vanlp ne in reversing an order of $999 iPhone which they asked if I ordered but did not.They hacked my phone and had me take selfie pictures to them "for government reporting". Giving his Amazon ID number and asking his supervisor" to help, they made me give copy of my bank if America card and log in and allow 3 debits to moon pay, $452. each, and international transfer fees of $30. and and get Google play cards of $500 which I pictured to them . At this point of getting of more play cards, I knew this was a scam and while on the phone with the fraudster supervisor named Sarah, we drove to our personal banker Ms Krystal and Ms Moon in BOA branch in Millbrae CA who were unavailable but staff dialed your fraud line and I narrated all.
My husband and I were promised cancellation of these ongoing 3 international transfers,which they said have not been completed, and issuance of a new bank debit card ( I later received this,but no mailed pin). I changed all passwords, sim cards and put both lifelock and exoerian securities,, but we are still in the dark web.
On octolober 1, 22 days later, I found on line, that, the transactions were allowed to be completed the next day, and I called your fraud dept again. After a 30 min wait, iI found out that I have to ve transferd waiting another 30 min, for the "Claims" office, separate from fraud office. 2nd error on your part wad that no filing of this sept 7 report was done. This report was verified that upon my first call, your fraud dept received the fraud narrative from your internal phone, personally called at millbrae CA branch by me . However, no filing of this personally delivered , called report to you, on the fraud date, sept 7, 2021, was ever done. As a result, wiring and money loss to me if about $1700 continued in checked despite all our efforts. Thirdly, despite all your errors on Oct 1, I was told that it will not be till Oct. 18 that a "temporary credit" will be issued to me, "pending investigation of the problem".
Fourth, 2 days ago, I got an email from you that there were continuing montly remittances to this fraudulent Moon account ,that from you,and this"was stopped",a full 1month from the date of my first fraud complaint t you!
We demand permanent credit of moneys to our account,, and correction. Further inaction or continuing damaging procedures from you will not be tolerated by us, without legal action, as we deserve better service and justice in our failed trust in you.
Thank you and please call me at other numbers too other than recorded, to assure recovery: tel 2156301361, xxxxx, and our listed home numbers including 2154970669, and 6503483511

Myrna for Carlos and Myrba Soriano

20

20 min for a teller at Manhattan ave @notman ave location zip code 11222. Bank was never open during COVID and now hideously understaffed . Billion dollar bank and horrible service - thanks ! Not! Been with the bank over 30 years . Service is horrible now.

20

I order checks on the 9/19/2021 Bank of America assured me the delivery will be before October 1st/2021. Nothing was sent and I called them on September 28th to verify the order and reps tells me the order won’t be for 2 weeks and charge me $25.19 fee. A supervisor told me to call back and have the fee waived and reimbursement for the inconvenience and delay in delivery and false information given. I call back October 1st after 1 hold time and Bank of America refuses to issues the check fees as told by the supervisor. Giving me a run around and false information. Now still no checks and being charged a fee for Bank of America False information.

20

I recently deposited cash through an ATM. Usually, they say that when you deposit cash it is available right after but it wasn't. so I waited for a day and checked again and it still wasn't available and my bank balance has already gone to a negative. I called customer service and after staying on phone for a long time they said they will resolve the issue. But when I asked what happened no one knew how to answer. I wanted to know how to avoid this in the future if this was a technical difficulty or what I should do to avoid this issue in the future but all the people I spoke to were very unhelpful and said they didn't know what to say. I definitely expected some sort of feedback or help when I called customer service.

20

Bank of America refuses to cash checks that are drawn on Bank of America account with no explication.

20

I filed a claim for some charges that happened without my knowledge and Bank of America collected the I formaron I provided them. I found out someone else used my credit card for 8 transaction online I called the company where the items were purchased ( Pandora jewelry) and the company confirmed the fraud and said I should just contact my bank but the provided an address to where the items were going to be delivered( in New York) and I live in Maryland. I provided all the information Bank of America asked me for address where the items were sent and the phone number I called to. They provided a provisional credit for and a little over 3 weeks later they sent me a letter stating it was me doing the transactions and I would have to pay for the charges. Called again and they re open the claim and same thing happened I tried to reach out a head manager and he stated that it was a particular case and it seemed extra he my claim was coming back declined knowing all the details I was providing. Then my claim got declaimed the second time and the reason was “ I gave authorization to someone else to use my credit card” I find this ridiculous and upsetting. How would I give someone permission to use 3,000 dollars worth of jewelry online. At this point I was extremely upset and called again and I te open the claim by the third time and just a week ago I got a letter stating my claim got decline because I purchased items from Pandora on February of this year ( my purchase was less than 200 dollars and it happened 5 months prior) at this point I want nothing to do with Bank of America but I do want every thing fixed I called Bank of America and they said this time is the last and final time they open the case an after this I would have to pay for the charges. I feel my money in Bank of America is at risk and I could lose it at any time knowing they are not safe. When the transaction happened I had no email notification on my emails, texts or anything likewise. Now Bank of America expects me to pay for some items someone else has.

20

I would like to start with the fact that for the amount of time I was a Bank of America customer I deposited over $50,000 between my checking and savings accounts. Not a sizable amount to a multi billion dollar company but to a single mother of 4 with no real support from the confirmed father's of my children, who works 70 plus hours a week, who transports, feeds and provides all other needed care (I should not have to list the million daily tasks I undertake for 4 children under 13) $50,000 is remarkably difficult to come by.
After 2 years of red tape, chasing behind and attending ever court hearing, county required intervention and mounds of paper pushing my children were gracefully gifted by the father (that felt his money was more well suited for strange woman, illegal gambling and funding the drug trade of heroin and methamphetamine) with a small check of less than $5,640. The money was deposited into an account that had been closed by Bank of America to cover an "outstanding balance". Unfortunately this "balance" had been addressed to a local branch employee as fradulant charges and my attempts at correcting the issue was met with, "you'll have to contact customer service number". Which I attempted and was met with,"you'll have to contact a local branch". As my frustrations grew I realized that I, the tiny speck of cash flow was the victim of both the scammer but also now the victim of big banks!
I don't have$3,750. So I had to let the account close. Once my children's small percentage of child support came it was sent to Bank of America. The amount was for well over the $3,750 I was "responsible for", no one would help me in the bank or on the phone and I was told I should be more careful about who I give my account information to.
I have now not only paid $3,750 to some internet hacker but also the overage of $1,890, that the bank claims they cannot access because the account is closed.
I am requesting that I be refunded my children's $5,640. I have copies all transactions, conversations on recording and video of multiple branch visits. I do not want to go through more head aches with courts, paperwork and any other unnecessary posts on social media, claims with BBB or subsequent actions incurring any further financial hard ship.

Please contact me as soon as possible I will be glad to provide all needed information for identification purposes and necessary proofs.

Thank you,
Mallory Durrance
470-652-9494

20

The mortgage department has not followed my instructions to apply extra payment to my principal. They have done this for two consecutive months. Instead they applied my extra monies paid to pay the next month ahead of schedule. I called and called snd called to have it corrected (15 calls) —-now I am told I cannot get a corrected statement with the proper balances listed. I have not gotten a correct statement in three months.
How can I believe anything they say over the phone when I don’t have an email or hard copy to prove it.

20

I have several rentals. I have written checks to Workman who cannot cash their checks because of Bank of America' policies. They will not cash a check over $2,500. If you use a nickname instead of a full name they will refuse to cash a check. They have inconvenienced a lot of good hard working people who have had to return twice get money from a check that was written. I might add it took my workers an hour and a half to get to a local BOA.
It's infuriating and unnecessary. This is my husband's account not mine. I would never ever bank with BOA!

20

Horrible customer service, long periods of time on the phone waiting for some one to answer, shot on staff, if I could give a -5*, I would do that.

20

Uninformed customer service personal. Supervisors no better j formed. Besides the scandles with management no one will answer a call. Why is upper management hiding. Why no cooprate numbers availble? Because of a greedy prick ceo. Rated worst bank in us. To the greedy prick brian get a lusted number you scumbag

20

Terrible experience with them. I wrote out my story but it did not post.

20

This is the worst bank out there!!!!
I have been banking with Bank of America for over 5 years an I asked them a simple removal of 3 overdraft fees, an they told me NO they can not help me or remove any fees!!!! Horrible customer service!!!!!!!!

20

I want you to put a complaint against Bank of America they authorized a police officer to put a cashier's check into my account without my permission however I was arrested for the cashier's check being altered had to bail out of jail then couple weeks later they close my account cashier's check was put back in my account and I never received the balance in my closed account

20

I have a EDD card that is issued by Bank Of America. On or about 04/27/2021, I went to use my card and it would not work,so I called the number on the back of the card and was told that my card had been suspended due to suspicious activity and was put through to a live person. Together we concluded that over $500 had been taken off my card that I knew nothing about and by someone I do not even know.And at places and cities I had not been. The first person I talked to said she was going to issue me a new card and said she was putting me through to a dept that would put the money back onto my card. I was on hold for over 30 minutes then disconnect. That happened 3 times then I finally reached another live person who proceeded to tell me that I was going to have to go into a Bank Of America in person and prove my identity . So I had to do that the next day as it was already late afternoon. I went first thing in the morning and did as the bank asked,then I had to call again was then told that there would be a investigation and that it would be up to ninety business days for them to make a decision as to if they will even return the money to my acct. And she told me that she was sending me some paperwork that I had to fill out and the longer it took me to get it back to them the longer it would take. As of today 05/03/2021 I still have not received any paperwork. I do not feel it is fair that I have to be the one who has to go through all of this and wait that long to have money that was stolen from my card at no fault of mine returned to my acct. Every other bank I know of returns the money to the acct then does a investigation and if the owner of the acct is found at fault then they take it back out. $500 dollars is alot of money to me and being a victim of fraud and being treated like this is something I caused and not returning the money for up to 90 business day's is putting myself behind on all my responsibilities. This just does seem right to me. Janet Lawson

20

The home was sold and the loan was paid off in the sole name of my mother Betty J. Skumautz on March 31, 2021. I have spent COUNTLESS hours on the phone before and after trying to get answers on her account. She passed away October 25th, 2021. I sent in to your Mortgage Dept a copy of her death certificate, and copy of Will that shows I, Karen Wilcox, am her daughter and personal rep. I finally had to demand to speak with someone in charge as I was constantly being switched from one dept to another! I called again today to find out about the Escrow account and to date NONE of my documents are available to be seen by your people so no one will speak with me about the loan!!!
I used to work for Barnett Bank of which down the line you all took over...Sad to say that after almost 40 years of banking I will be closing all of my accounts with you. Going thru a death of a loved one and then having to deal with all of this with not one person willing to follow thru and contact me to make sure all was completed is the end all.
Thank you.
Karen Wilcox

20

Contacted Bank of America via phone last week in regards to paper statements, given that I'm an elderly and can not navigate through the bank portal.
The bank portal provides too much information and the possibility of being manipulated by Bank of America's marketing materials is high.
Customer Service (will not place name due to confidentiality) stated that I cannot access my business bank account because I don't have a signature card. He told me to go to a branch with 2 forms of ID and register the signature card.
This signature card, I understand that I have to provide, given that my account is 20+ years old. Next day, I register for an appointment 3 days later at Leland Avenue SF location. Given my age, I bring the necessary documents and head to appointment. The branch manger at the Leland Avenue attempts to hover over the banker and take control of the banker's activities. Given that the branch manager attempts to identify me, asks for multiple documents that weren't listed as forms of ID. He then proceeds to continue barking at me, pushes back my check book, states that "I am the manager" and then refuses to set up my signature card. At this point, I leave, go to another bank branch that speaks my language and continue to set up my signature card.

Either that was elderly abuse or a use of Branch Manager power, this isn't the bank that should hold my business cash, which then earns THEIR INTEREST INCOME ON MY CASH.

20

I am writing to complain about an employee of BOA.
Her name is La Somphavanh, she works in the Port Saint Lucie, FL,
BOA
.Upon entering the bank she asked what I needed. I explained I needed an employee to fill out a form for my retirement. She continued to argue with me that they didn't do that. Yes they do, I had the same form done at the Clifton Park, NY branch, I explained that to her.
She is a nasty woman and has NO customer service. A kind gentleman heard her that works at the bank also and said yes indeed they do fill these forms out, and took me in his office.
She needs to be fired, how many others has she done this too.
After I was done, she nastily walked by me and asked me if I got it done.
I have a lot of money in BOA if this is how I am going to be treated I will gladly take my money to another bank.
Lynn Luzinski

20

I lost 520 dollars at the atm it fell inside during a withdrawal. I filed a claim and was denied with no explanation. I don’t know if the balance on that atm was over or not if it was not I want to file criminal charges on the individual who balanced it. I have no idea if they reviewed the footage on the atm . I am basically robbed of 520 dollars and can’t do anything about it

20

Email sent via BOA "contact us".
Bank of America you need to know how inefficient, unprofessional and inept you are at helping clients. I Have called multiple, multiple, multiple, multiple times and spoke to an array of customer service people including the person that redid my escrow few days before 3/16. You claim to record and record for quality and assurance your conversations and yet, you do not return calls. Messages are not delivered. Managers do not call back. Agents do not call back and NO ONE knows what the left hand is doing from the right hand. Short version of the issue (and I truly believe that even this complaint is not going to go anywhere). I talked to Escrow who adjusted my escrow days before the 16th of March. Paid escrow past and present UPFRONT. The escrow agent after an hour of going back and forth with the numbers (here is where someone needs to listen to the recorded conversation) said all is well escrow adjusted in order to be ALL up to date need to pay another 56.32 to equal your new monthly payment of 626.05. Well the adjustment did not go through. I cannot get a hold of anyone that actually is able to resolve what the escrow lady did and said to me over recorded conversation and the mortgage payment still inaccurate and there is a late fee?? I do not think so. I guess I will escalate this to whomever still after this email (and letter to the CEO in NC), your service is horrific and unprofessional. Yesterday I spoke to a guy who promised to call me after work (conversation being recorded) he did not. Last week on 3/18 spoke with a woman on the escrow department who took my information to have a manager call me back, NO ONE DID. What is the purpose of your "quality assurance service" if you are incapable to providing accurate and quality service?? Look through the notes (haaa if there are any) to see how many times I continue to call for resolution and cannot get anywhere with customer service, escrow agents or anyone for that matter at Bank of America.

20

No once seem to care for the customer. For any support they just give you a number to call and when we call those numbers 9 out of 10 times we find people who don't seem to care for the customer. I wish the services were such that we felt that we were taken care of .

20

This Bank of America located at 4725 s. Kirkman road - Orlando - Fl- 32811 it’s so insane obesa in line for almost a hour , drive thru not working for months and inside only 2 Tellers to help people , I had this lady standing in front of me for around 70 years old with major problem in her legs suffering to stand up I took pictures in case someone wants to see , this is just so disrespectful , we as a clients don’t deserve this mistreat , please do something about it this location it’s the worse location in Florida !!!

20

This pandemic has hit us very badly .Bank of America had received the stimulus checks yesterday May 17th and still waiting for it to get deposited ! This is frustrating ! Hopefully they could pay me my bills ! I would definitely change soon of bank

20

ACCT: 885 080 6183 4638. I was named as a direct beneficiary on my Uncle's IRA account. (William DeLuca). Maturity date was 9/7/22. BOA chose to close the account and placed into escheat with the State of RI. I have spoken to several people to secure the information I need. Everyone promises a return call to assist, no one responds. I have been calling BOA since January 2020. Please respond. Thank you.

20

I am trying to get in contact with someone regarding some fraudulent claims I made with regards to several purchases made through an app called booking.com for hotel stays. I called BofA’s customer service and made the claims against these charges. The total charges are $878.91. The credit card ending in **** was canceled and a new one was issued. The information listed on the site booking.com was all erased and accounts were terminated. I received an email today regarding the investigation on these claims and it was determined that my card ending in **** was in fact used for these charges. The email I received says that the chip was read and my pin was entered and I signed for these transactions. I am extremely upset that BofA made these accusations without even properly investigating the situations. How does one use a chip, enter a pin and sign when all of these transactions were made through an app booking.com ?

20

My complaint is simple. Our neighborhood bank is located at 1382 E. Pearson Des Plaines Illinois 60016. Was there this morning - service as usual very slow. 7-8 minutes typical to make a simple one step drive through transaction. On Saturdays or during the week; no difference.

The problem is not the one lady by herself as this morning. Or prior experiences. The problem is that that particularly office is always understaffed at the drive through window. Takes seemingly forever to do business.

I go back with you folks to the Charter One days so am familiar with the operation over the years. Let's do something about giving those ladies at the window a chance to do a good job. As a past time Staff Manager I assure you that the best work is NOT done under stress.

And Covid 19 has nothing to do with this.

Kind regards.

20

I WANT TO USE MY ONLINE BANKING.TO CHECK MY BALANCE AND TRANSFER MONEY BETWEEN MY SAVINGS AND CHECKING ACCOUNTA. BUT THE SCREEN ASKS FOR MY SECURITY CODE.

I HAVE BEEN CALLING THE CUSTOMER SERVICE FOR DAYS.BUT COULD NOT GET TO SPEAK TO ANY ONE.
WHAT IS THE BEST PHONE NUMBER TO CALL?

SECONDLY,I PLAN TO VISIT AUSTRALIA.I UNDERSTAND THAT WESTPAC BANK IN AUSTRALIA HAS PARTNERSHIP COMNECTION TO BANK OF AMERICA.BEFORE I GO,IF I WERE TO DEPOSIT A LARGE SUM IN BANK OF AMERICA,CAN I DRAW THAT MONEY IN AUSTRALIA,WITHOUT HAVING TO PAY COMMISSION ON CURRENCY CONVERSION?I UNDERSTAND THAT A US CITIZEN IS ALLOWED MAXIMUM US$10,000 CASH TO TAKE OVERSEAS.
I WANT TO FIND A JOB IN BRISBANE,AND LIVE THERE. YEARS AGO,I USED TO LIVE IN AUSTRALIA.WANT TO GO BACK.

20

In Elgin Il. At Randal RD.
I went to change a 10.00 dólar for quarters and they toll me no cause I'm not a customer.

20

Thank you for reading my complaint. On July 16, I called in to ask for a reversal on a late charge of $28 due to an error I made when I changed my payment date to a later time but I didn't realize at the time, it would not change my due date. (It is a credit card account with Bank of America whose last four digits are 4987.)

While I freely admitted my mistake to Amber, the customer service representative, I was hopeful that due to my very long history with Bank of America and to the fact that the error was unintentional, that a reversal would be a recognition of my long time faithfulness to Bank of America. By the way, I have NEVER made a late payment on THREE different credit card accounts with Bank of America, so I've never had to call in to reverse a late payment before.

Amber said that she would not reverse the charge, and although she said that she was very sorry, I was dumbfounded. She also gave me no reason why a reversal was not possible, other than company policy.

On the Bank of America website, I reviewed Amber's performance and gave her a rating of 2 our of 10, and included most everything I am writing to you about now. My reason for the low score was not just because she refused to take away the late fee, but rather her cavalier attitude towards the whole situation. When I tried to get an address to someone higher up where I could voice my dissatisfaction, she didn't give me that. Finally, as I started to ask her another question regarding my account, she hung up on me without notice, never telling me at any time during our conversation that I was a valued customer. Rather, I seemed to be an annoyance to her.

Having worked customer service myself in the past, I would never have treated a customer like that, especially one who has three different credit card accounts that span over many years, as I do. In the end, I had to look up on the Internet someone I could write to in order to see if this really is the policy of Bank of America.

In these very difficult times, when I have been furloughed and now recently terminated from the company I worked for, I really felt that some empathy would have been in order, but none was forthcoming. I don't understand why the $28 late fee was so adamantly defended, and, needless to say, I've been very upset since then.

I hope that whoever reads this will ask Bank of America to do the right thing. If that doesn't happen, then, I will be very disappointed that this credit card company values a $28 late fee over the good will of a long-time customer.

Thank you again for reading this complaint, and I look forward to hearing from you soon!

20

I am a business man and I do my banking in person due to the nature of my business . I always try to buy coins in change So I can run my business . I was just surprised that Bank of America can’t sell mr coins anymore . I can’t buy rolls of quarters or dimes or pennies just one roll. I am very disappointed and this not a good way to treat a person who wants to run his business successfully . I am considering changing my bank .
Thank you

20

I recently applied for a Home Equity Loan, I had additional questions and called the loan officer. She never returned my calls or email requests. I had to call a customer service representative to find out I did not qualify for the loan. I am customer of this bank over 20 years and she did not even have the courtesy to call and advise me that I was declined. I also had a similar situation with them months ago. Very rude company. Do not know how they get away with it.

20

I recently went to Bank of America at Warm Springs and Durango in Las Vegas, when I went to the teller to do my transaction I informed the teller a young man that looked like he was from India that the counter was very dirty with sticky stuff and crumbs with 2 half empty water bottles and we need to get someone to clean this , his response was we don’t have a cleaner and when I said again it’s very dirty he said next , as I again Mentioned it he just called another customer over and said to me we are done , next .

20

My sister is 81 years old, handicapped and needs a walker, weak immune system due to leukemia. Today at your Holyoke branch she wasn't allowed to use the rest room. She had an appointment to remove her deceased husband from their joint account. She had all the documentation requested. After nearly an hour the process still wasn't completed. She had to leave to go home to use a toilet. Later your employee called and said she would need to return tomorrow. This is extremely difficult for her due to her weak condition and also the threat of exposure to COVID-19. I explained the situation to her and stated I would go and get anything that needed to be signed and bring it to my sister for signature. She said that wasn't allowed and she would need to come in person. Isn't it common decency to allow a frail, old, handicapped person the use of a toilet in an emergency?. She also has been a long term customer of BOA. Also you make it very difficult to file a complaint. I tried earlier on your chat line and was directed to a law service with a $5 fee. I wasn't even allowed to respond to that. I will not give my credit card information to a service I do not want. Evidently BOA doesn't want to maintain long term customers.

0

On May 18 a bank card was sent out to me & was received on the 28th. After numerous failed attempts to withdraw money for bills, I called customer service on May 29 who informed me of my damaged card and expedited me a new one. I received that card today(June 3) & still am unable to use it. I again called customer care to find out that on May 30, a 3rd card was issued by mistake by B of A which ofcourse cancels out the one I received today! I have no money for my rent, bills or food & am expected to wait another 2 weeks for the activated card to come in the mail?? I shouldnt have to suffer the xonsequences for the banks screw up and the rep I spoke with said they cant stop the 3rd card, nor would they give me the routing number or account numbers to transfer funds nor would she overide their mistake so i could get an emergengy transfer of funds. She did however tell me about that as an option even offered to transfer me to that dept but then announced that the dept of emergency transfers no longer existed so,noone would answer & transferred me anyway!!How unprofessional those customer care Reps are that you have working for you & representing your company! The mistake was made on the banks end not mine and as a professional establishment, should fix what they screwed up but it shouldnt be at my expense!!! I would like this resolved IMMEDIATELY as i have Bills to pay!!
Kristina Napier-(707)295-8330

60

My wife visited BOA branch in Colleyville TX to cash a check payable to me for $110 today. I even furnished her with a signed note that it was OK for her to do so. My wife is on all of our BOA accounts and we have been BOA customers for decades (currently Platinum Honors), living in Colleyville for over 25 years now. The bank manager refused to cash the check for my wife, Talking about BOA policy. This, to me, is NUTS, and needs to be changed if so. We usually bank at the BOA Southlake TX branch where we have had no problem cashing each other's endorsed checks.

20

springs town branch people blocking sidewalk on springs rd every day vallejo calif going to file a complaint with city and police dept move makers to other direction //// NO BLOCK SIDEWALK ////// GO OUT IN PARKING LOT larry

20

You force closed my checking account I have been a customer for about 17years. Their is a global pandemic Covid -19. We went over 2 months without work and are account was overdrawn by $877.00, $689.00 were fees we were charged by you. I called and paid the balance once we finally received unemployment payments that we were entitled to due to the global pandemic. Now you have reported me to the Checks system and I am unable to open a checking account anywhere. You have also denied my application to open a new account. this seems extremely un-ethical given the unique circumstances surround this negative balance. we have 17 plus years of proof that we are responsible and one global pandemic where millions are out of work and you close our account without notice.

40

filed a dispute and was sent message about 2 weeks later with a code number to access online which I don't have on line credit card information ,so I called customer service phone line was transferred to card dispute they could not help me then was transferred to another dispute person then about 45 minutes later was transferred to merchant response dept . waited for around 15 minutes and was told dept closed at 5pm so called back next day went through dept again waited and waited still no answer finally 5 pm came still no one just repeated service .stay on the line called Friday again called merchant response still no one to talk to I am tired of calling back with no answer . bad customer service could you not have a call back number when you get caught up . just trying to find out why the dispute was favored to merchant without talking to card holder first . maybe time to card shop.thanks fred smith

20

I have over 15 accounts at Bank of America and have been a customer for 40 plus years. I have very large sums of money in deposit and they could care less. I am only imagine how a smaller customer is treated. Time to leave for a smaller more customer service oriented financial institution. See ya BofA. Good riddance

20

I contacted customer service on 4/16/2020 to state that I had MISTAKENLY clicked on a link in your website that changed my contact preference to paperless billing. The agent that I spoke to had a foreign accent that was difficult to understand and I still don't know what her name was even though she mentioned it twice! This agent assured me that I would continue to receive paper statements and that I had just been given the OPTION to use paperless billing. I repeated her statement that I would continue to receive paper statements and she agreed.
I received an email from BOA today thanking me for going paperless and that I would stop receiving paper statements within two months!
Did your agent fail to understand my request or did she simply not wish to be bothered with my issue?
Yesterday's conversation was supposedly recorded so you should be able to review the response to my issue.
If this is indicative of your customer service I will be canceling my credit card and opening an account with another provider!

20

I called customer service about depositing checks using the mobile app. I was told my wait time is 6 mins; after 25 minutes I gave up. With so many people out of work, you should be able to hire more reps!!! This is terrible

20

Bank of America has been charging me ILLEGALLY $ 13.00 service fee in my business checking account number 3940 0898 0676 throughout the year 2019. I have tried to complain on multiple occasions about this illegal charge but the Bank of America branch located in Mineral Spring Avenue, North Providence, Rhode Island has refused to take away this illegal charge. When I opened the account, the Bank of America worker assured me that there was no monthly charge for maintaining this account. I use this account to deposit my Social Security withdrawal check, which is a miserable amount. How is it possible that from this miserable amount the Bank of America wants to get me a Service Fee of $ 13.00 per month.
I have not planned to close the account waiting for the Bank of America to return the service fees I paid during the year 2019.
I do not want to complain to the Business Regulations Division of the state of Rhode Island until the Bank of America resolves my complaint.
I hope you respond to this complaint as soon as possible.

20

B of A took a $35 overdraft fee from my checking account when there was no overdraft. They gave two contradictory reasons why they could do this to me - and, no doubt, many others, The (auto insurance) payment was not posted until after the close of business on Wednesday and my WEEKLY paycheck was direct deposited at 4 AM on Thursday. Debits are not transparent as to when they actually arrive, while deposits are shown at their exact time. This incredibly large and wealthy bank will fight you tooth and nail over any requests to return the fee. I also question whether their "agents", who are scattered across the country, receive commissions when declining requests for fee refunds of any kind.

20

I wished to redeem points. I arranged to have a call back after a half hour wait. When the call came, it was a busy signal. A 38 minute wait time is inexcusable. I am not banking on line with my Kindle tablet.
My time is important to.me and you wasted it. You certainly charge enough interest to avail yourself if more associates. I pay my bills on time. I will limit my business with you as much as possible now.

20

I have been a customer and buisness owner of Band of America for 16 years.My business check we deposit are always on a huge hold, I can never get my checks to release. This causes me to constanly over draft my account! On top of that have to pay huge fees! Stay overdafted for a long period of time. Every time I call to speak with someone regarding a check on hold customer service say's there is nothing they can do. I ask to speak to with a manager, they stat its policy there is nothing they can do!
Its fustrating expectially durning the holidays!!! I have wasted too much time on the phone hold! I am currently going to find another bank for the New Year!
These people do not support small business or long term Customers!!
Wish I could rate you a NO star since this is the image you give your Customers!!
I have Paid You People way tooo Much Money!!

20

I have a single Visa with Bank Of America.Sometimes you need to talk to Customer Service. Wait time to reach representative is very long. It looks they don't have enough people. Especially difficult to get there on weekend. if they are busy many companies have automatic system that put you in a queue and representative call you back in certain minutes.
This bank is terrible in technology. They don't have it. Customer service often needs to redirect you to 3-4 different people in line, until issue is resolved.
I could not get to their Customer Service for the whole day 12/1/2019. Time to look for another Credit Card.
Also, they often block your transaction suspecting fraud. We need to call or text them to confirm that transactions are legitimate. They never spotted fraud on my account, but they prevented many good transactions. I needed to pay with another credit card after transaction is declined. Their fraud detection algorithm is terrible. I never have such issues with any of my 3 Chase Visas or American Express.
Another reason to abandon this bank.

20

bank of america claims department mishandled my dispute against the merchant abdelrahman mussa who forged and submitted documents to bank of america. Bank of america claims department filled out incorrect code and information in regard my my dispute , dont know how and where bank of america got the information when they filled out this form, had they filled out accurate information on my claim i believe the outcome may be differnt but regardless what the outcome is the form and information on my claim was incorrect , i will soon be filing a complaaint with the federal reserve against bank of america and possible filing in small claims court against bank of america for mishandling my claim .

20

stay away from bank of America if you file a charge back they are going to lose any claim you file yet

20

A 7 day business hold was placed on my deposit of $10,000. I contacted customer support and they explained that this is due to the Federal Reserve. I asked for contact information for the Federal Reserve and both the Associate and the Supervisor had no information for me to be able to contact the Federal Reserve. I questioned how they could do business with a Government Agency or any other business for that matter without a way to contact/refer someone. They answered that this is all done electronically.
I am not questioning a hold, but the severity of waiting 10 days (7 business days) for my funds to be held in limbo without any alternative means of redressing the delay in the posting of my funds. If this is all "done electronically" the delay I am experiencing should be minimal or at most a couple of business days.

20

I know I'm not the only one but if B of A's website is down, there must be someway to show that services can't be accessed instead of thinking that I'm doing something wrong. I entered my ID and password to be told it's incorrect and I know it is correct. I was trying to look at a charge from a computer company that is trying to charge me a monthly fee which I did not sign up for and I'm frustrated that I can't get any information.

20

I have been fighting for about a month over getting money back into my account that was taken out on a bill that I had set up an arrangement with, in which i ended up paying early. I contacted BOA customer service and the money was temporarily returned to my account. There was a lot of miscommunication and i turned in the paperwork that was sent to me. I did not sign it where it should have been signed, because there was no place for me to sign. Two months later they took out the money out of my account again which put my account into the negative. With much anger, I contacted customer service, they told me I did not mail back in the paperwork, which I knew I did. Then they tell me that I did not sign it, which again I knew I did, then I was told I did sign it but it was in the wrong place. That all documentation had to be signed in the proper places. They emailed the document again. I went to the local branch, they printed it, I again signed it, and they faxed it back to the claims department. I explained I am not rich, and I needed that money ASAP. I was reassured that it would be 3-5 days. I asked to speak with the branch manager. He did not allow me a word in edge wise. He came up to me telling me, "I am sorry you do not know how to sign a document, it will be back into your account in 3-5 days." and walked away from me. I was told to call to see if they had received the faxed copy, which I did, and they confirmed they received it. The representative that I spoke to when I got back home confirmed that they would attach it to the claim and reopen the investigation and the money would be back into my account in 3-5 days, that they had placed in under an escalated case. On the 4th day, I thought I would call to see if there was any information on the refund. The lady was nice, she stated that the document was attached to the claim and it should be in my account the next day. I checked the next day, and there was no change. I called to see what the hold up was. I ended up getting a young lady who was very rude and nasty. I explained what I had been told, and she came back with "we do not give time frames on reopened cases". I explained that is was an escalated case and I needed my money. At which time she basically called me a lair. I became extremely angry and demanded to speak to a supervisor. She stated she was a supervisor, so I asked to speak to a manager. She said nothing and put me on hold. About 5 minutes later a man came on line and I explained the whole story all over again, (mind you, I have explained this a total of like 10 times by this time) He came on telling me all kinds of different things from you all did not receive the paperwork, to I did not sign it, to they do not give time frames, to they have 10 days to refund my money. I began to ask questions because this man was talking in circles and contradicting everything he was saying. He refused to answer any questions at this point. I became more angry so since he would not answer any of my questions, I hung up. I have had a woman who is supposed to be a CEO call me because I made a complaint to a board complaint. She called once, left a message, and I could not get a hold of her. I kept getting messages stating she was unable to take my call and she did not have a voicemail set up. Finally about 3 weeks later i finally got a call back from this Carry and she refunded the overdraft fee, but is now telling me it could take up to 60 days to refund my money. They told me that Verison must have my money. I explained that I contacted them and they have stated they do not have the money, that they are only showing the 1 payment that I had made. When I initially made the complaint back in April, the representative stated he saw where the money was taken out twice, but now when I look on my statement, it only shows once. There was no increase of my money to reflect that the payment had indeed been returned.I did speak to one of the representatives from BOA and she stated that it must be lost in YOUR ACH, since Verison does not have it. It has now been almost a month, I keep getting the run around. I am a single parent of a special needs child. I do not have money to just let people take away from me, and because of the foul up from your representatives, I am behind on many of my bills. It is in the amount of $172.33. I am going to file a complaint with the Better Business Bureau, and Consumer Affairs. I have been with your bank since either 2008 or 2009. Is this the way your bank shows your customers gratitude? If I would have known all of this was going to happen, I would have never opened an account with our bank. I would like some answers as to where my money is and when I will get it back. My name is Patricia Garris, my number is 757-359-6588.

20

At the end of last year I was faced with a lengthy illness . In early January a series of messages was left on my phone. I was unable to answer because I was in a coma.My daughter called to inquire but they were unable to help her because she was not me .She requested in that case could notes be put in. My account was never late. When I was making payment on my bill it showed my account was closed After three call to different numbers I was told my account was closed because I did not answer phone messages. I explained it was impossible for me to answer for medical reasons and they answer was nothing they could do because the terms on my account don't exist anymore. I was told I could reapply for a new card after being a member in great standing for over 17 years !! I have come to the conclusion that they only wanted a new account and a higher interest rate. Needless to say I refused and this is why I don't not have any Bank America accounts..

20

I have made several attempts and complied with BOA requests n to include a written statement regarding a fraudulent charge on my checking account thru a publix supermarket It has been 5 months now , I am disabled and soley rely on monies I have this occurance caused me and still is great hardship forcing me to take a high interest loan a nd pawning two family rings, I have been a good customer since 1986 and am disgusted at the manner this has been handled and what I was told by the claims department on three occasions of broken promises, I truly do not want to have to file and outside complaint I am not well but I will if necessary Thank you for youre time Donna Wojtasinski Claim # 190115508652

20

My bank of america always dont let me use my debit card to go shop to go buy stuff and wont let me use atm deposit my cash and government check.They only let me use cash to go shop.

20

I go to BOA bravern branch (11060 NE 6th St Ste 80, Bellevue, WA 98004) and tried to deposit cash to my friend's account around 1pm 6/4/2019. However, the girl in the counter told me that BOA does not accept cash. I later searched online and did not find such policy. A big waste of my time.

20

Horrible service . The only reason I bank w/ b of a is it’s free. Seriously retarded people answer phone - after a 5 hour fucking wait. Go elsewhere! Don’t put your money here

20

I have money in your bank … and every 3 weeks you all won't let me access my account online ...I have to call in and change my passcode … which I did this evening … and when I tried to get to it with the NEW passcode … it says I need to get a authorization code … I want to take my money and hire a attorney... if You will let me have MY money .. please contact me at 703-615-2167 … check your memos … it SHOULD show you every call and contact I have had with your company … I am tired of dealing with the bank in general … I think the public should know … Susan Clawson ..I would l leave my account number … but I know you wound'nt want any buddy to take my money ...especially me ...or my identity …

20

My husband, Michael, and I have been loyal Bank of America customers (with thousands of dollars in joint checking accounts, loans, etc) since we were first married in Sept. 1976 - 42 YEARS PLUS!! We’re now in our 60s, have been banking exclusively at this 2nd and Peach branch here in El Cajon, CA for 36 out of the 42 years we’ve been customers, and we’ve sadly observed a serious disintegration of bank employee civility and courtesy, especially over the past 5-10 years! More often than not, there are only 2 tellers for a monster line of 25 customers or more! But, if we had to rate today’s experience alone based on our encounter with one employee's TOTALLY UNPROFESSIONAL and DISCOURTEOUS BEHAVIOR, we would rate B of A a MINUS 5 STARS!! The employee, whose name is Grace, first approached us as she was walking up and down a long line of customers, patiently awaiting their turn to do business with the teller. Grace was asking if anyone was there simply to do an easy withdrawal (which we thought was ostensibly to expedite and MAKE MORE POSITIVE everyone's waiting experience at the bank). No sooner had she asked, then - like a bolt out of the blue - Grace ushered a stray young woman past the other customers straight up to a teller!! Quietly beckoning Grace over, I asked her why she had bothered to feign an interest in improving the banking experience for a long line of customers if her true intention was to GIVE CUTS to the ONE PERSON WHO HAD NOT BEEN WAITING IN LINE!! Grace's reply was terse and downright rude, "Well, she's been waiting half an hour in the bank!" And that was her explanation which, of course, iLLUMINATED ABSOLUTELY NOTHING! There was NO APOLOGY and ABSOLUTELY NO EXPLANATION for GRANTING THIS STRAY YOUNG WOMAN SPECIAL PRIVILEGES SEEMINGLY on the STRENGTH of Grace's OWN WHIMS !! So I stated that I felt this was NOT A VALID EXCUSE FOR MARGINALIZING and INSULTING OTHER CUSTOMERS who - unlike this woman - were forced to wait in a long line minus any special privileges!! We're now seriously thinking of withdrawing all our investments from B of A and moving them to a Credit Union!!!

20

Yesterday 4 April 2019, I was at Bank of America branch in 400 El Camino Real, Burlingame, CA. I am withdrawing $5,000.00 from
my savings account, when the bank manager (Marlene) told me I cannot withdraw the sum since my account was "blocked". I cannot
get a clear explanation, I cannot get any other explanation except that the account was blocked. Kindly inform me what is the reason
for denying me of my own money.

20

I am receiving calls from Bank Of America and I do not have an account, I have been trying to call, but I keep getting the round around and unable to speak to a representative. I will be seeking legal advice as well as filing a claim with the Attorney General's Office in reference to these calls.
Calls coming from: 1-800-732-9194. Based on the lack of assistance I would never bank with Bank Of America,legitimate business would leave a message.

Mary Davis

Subject :Nuisance calls with no message.

20

I worked all week got paid on Friday the guy I have been working for paid me from his bank of America check went to bank to cash it manger said he can't cash it cause it was too big of a check 4000 dollars the manger was so rude to me cause I not have lots of money in there bank I have been all weekend with no money couldnt pay my men for working I have talked to so many people they have the same problem with Bank of America they treat hard working people like dirt my sister and dad has closed there account and two of my friends they have not right to treat hard working American like dirt thank u

20

I was calling Bank of America customer service, asking them very simple question: how much interest I'm paying on my bank of America credit card. They started asking me all kinds of questions which I was answering. My name, my full account number, my telephone number, my place of work, my SSN. Nothing was good enough. My last 4 digit of SSN did not work. The needed my email and permission to text me. I don't have a sell phone, my only phone is a land line, I cannot get text. Then manager Luis Alvarez continued with my 20 years employment history. I have to call other credit cards I have, I never had to go through anything like this. Questions he was asking me was very personal and confidential. It was very uncomfortable. And they still could not answer my question. The need to change their procedure entering people's accounts. Which is very long, humiliating and ineffective. This was the only bank that closed my account, even though other banks, opposite, increased my credit line since my payment history is excellent. When I asked manager Luis Alvarez to give me the phone number to escalate this issue, he gave me their customer service phone number you can find in your statement, the one I was calling them from very beginning. So he could not give me any information I was asking for. I don't know how effective this complain is going to be. But I know this is going to be my next credit card I'm going to to pay off and never use this bank again. The interest they started me was 8% , now it's over 20%. And I don't know when it has changed and why. I was always paying on time. They could not answer any of this questions, it was very frustrating experience.. The day and time I was talking to this manager was 3/5/2019, around 8:55pm. The telephone number I was calling:1800-421-2110

20

On 1/4/19 and again 1/5/19 I received NO service from your On Line Depts. I am an established on line customer and can not access my long established on line information. Suddenly, my long established information is not valid and many, many attempts to set up new information is not accepted. The screen page will not proceed. It freezes.
In addition your automated system is worthless. I am on a call back list which was supposed to be returned in 30 minutes. It is now 60 minutes and countinWhy did you without notice disable my on-line banking? I have lost confidence in BofA's on-line ability & effficiency.

20

My Fiance Melissa Marie Gonzales went to your bank in San Antonio recently, was given mis information as to her savings. The bank has taken $61K of her monies and says it cannot be recovered and is stuck in a term deposit. I need you to look into this matter an contact me on +61 407529580 please???????

20

I had blind loyalty to Bank of America and that was all on me. But Bank of America didn't have any loyalty to me. The minute that something went wrong Bank of America throw me underneath the bus. What happen to me is one day I went to check my account and found out that I owe Bank of America money. I had ideal that the guy that I had worked for paid me with a counterfeit check. When I call and told the guy at Bank of America my story. He just told me that since I work for the guy I can just go to him and ask him for the money to pay Bank of America back. So I call back and talk to someone else, that I wasn't anything that they can do. Because it was a good faith check. I felt look I was just kick in the gut. All the years banking with Bank of America and the moment that something had to me. This is the Bank of America treats me. Now they have closed my account and now there treating me like a criminal. The crime was committed to me not them.

20

The worst customer service I have ever dealt with through the phone
the lady just hangs up the phone

20

Put on hold!!! After escalating 3 times @ fees charged to my account!!!
Over an hour!!!
Bank of America is worse!
After 20 years with this bank!
You call that customer service??
BS!!!

20

On 11/27/2018 , I deposited $2,500- into my account at your bank of america branch.at 19th. street in costa mesa.
your manager Wendy Ribera with another teller behind her were at the window.I then gave $2,500-cash ,and she put the cash into the machine and told me it was only $2,200-, i felt that i had given her $2,500- but i took out another $300 from my wallet to make it up to $2500. When i got back home , i counted my money ,and found that I was $300- short. i then went back to the bank , saw wendy and asked her to check the balances at the end of the day to see if there is an extra of $300-.
the next day i went back to bank of america , spoke to wendy, and she said that there was no extra $300- in her balance. I then asked her to check the camera at the bank to see if i have given her $2,500 instead of $2,200 which she had said earlier.
wendy said she cannot check the camera and asked me to call customer complaints. when i called customer complaints , they said that they cannot check the camera and instead i have to go back to the bank branch to ask wendy to do it. i cannot be going to the bank 3 times , my time is also money , why didn't the manager just check the camera and tell me if i have made a mistake or not instead of sending me off with a customer service number to call , and the person then told me i needed to go back to my bank to see the manager.i am upset because i have to keep going back to the bank and the bank tells me to call you. HOW DO I GET THIS SOLVED.
Thank you,
george divanathan
account number -- 05172-12712
949-294-5666

20

In 2013 I purchased a vehicle with credit through Resslers Toyota of Bozeman Montana. I subsequently refinanced the car loan at a lower rate. On August 7, 2013 I received a letter from Bank of America stating my loan was 'PAID IN FULL'. Great, except I did not receive the necessary lien satisfaction to remove the lien from the vehicle title. Recently I tried contacting your vehicle loan department only to be run around and around on your computer answering service. I then sent an email to the department asking for assistance in removing the lien. Nothing happened. I am going to give your bank one more chance to do something simple to correct the situation before I contact the Montana Division of Banking regarding this issue.
My account number on the letter from your bank is XXXXX033497064. The vehicle in question is a 2013 Toyota Tundra serial number 5TFDY5F14DX320250. My address is 202 Circle Drive, Bozeman, Montana 59715. Please send a release for the lien that has now been paid off for over four years. Without the release I cannot sell the vehicle.

20

Waited in drive thru line over 30 minutes. I did not have my bank of America card and my problems with my knee, so I decided to us the drive thru window. I was behind a Toyota mini van for a very long time at least 10 minutes. I wasn't sure if he was being helped and I saw him ring the bell and someone came and spoke in spanish with him, so cannot be sure about how long I waited in line till I wrote down a aprox time of 3:15. I pulled forward to the window and saw people parking and walking in standing in line. There were three tellers. I waited a few minutes and thought maybe I should ring the bell to let them know I was there. The girl in the middle turned around acknowledged me - smiled - held her hand up for me to hold on - and I smiled back. Then two of the tellers left and I saw the people just walking in to wait in line were being helped before me - so I rang the bell. The teller looked a me - to acknowledge me. Then she came over to me and said, I would have to wait because there were people ahead of me. I told her - I don't need a receipt - just take me deposit - because I have other business to handle. She said - authoritative - you can wait for 10 minutes. I said to her - I don't need a receipt can I just leave it and I'll look on line for the deposit. She said something like your deposit will stay right here - and left the drive thru slot open with my check and deposit slip. She helped other customers and the customer's knew I was there before them - they smiled at me with a sorry look. She called her next customer forward and he pointed at me and - almost like saying help her first (me). She came to help me and then I pleasantly asked her name - she pulled back her hair to show me her name tag - and said "Diana" . She took my completed deposit slip and returned to tell me I should bank on line or use the ATM machine. I was being disrespected and scolded by a young girl who clearly doesn't show any respect to her customer's nor her elders'. I explained that I didn't have my ATM card. I am filing this complaint, because she VERY CLEARLY was challenging me. I saw car's two rows behind me driving off and people walking out of the bank without taking care of their banking in hand. The drive thru is a necessity for the elderly, ill health, or mother's with small children. In addition people who don't have their paperwork or understand the banking procedures need to be directed into the bank for additional assistance instead of holding up the line for other's who have appointments or other pertinent business at hand. I needed to file and pay taxes - due you think "Diana" thought of that as she so rudely made me wait - just to prove a point - who had the control - her. I waited so I could get her name, so I could filed this complaint. Please look at your video - Bank was on 185th in Aloha

20

this letter is to file a complaint about claudia guardado she is employed at bank of america in graham nc she is making money on the side notarizing paper for customers and charging a lot of money she also runs her own office inside bank of america she helps people filing paperwork for inmigration also translating documents when she is on the clock, pretending that she is working on bank of america matter instead she runs her own business there she have filed forms for my sister and charged her 450.00

20

I have several accounts which were supposed to be linked to avoid any service fees, I was told by 2 very condescending employees,
Garrett York and Ben Vigil they would not waive $35 fee regarding my 97 year old mothers account. The 2 employees were contacted via phone
800-432-1000 and based in your New Mexico phone center. I went to bank in 2016 and had legal paperwork in order to do this link by
Gerardo Belliard, Weston Branch. (954 384-6204).

For their lack of customer service protocol with a long time banking customer I will be withdrawing one of my accounts with the bank
and want to advise the reason why.....the bank has come down in service attitude from when I joined decades ago.

20

B of A has screwed this up so bad not sure where to start, your employees have lied to me every way possible. This is in regard to the Klum Corp . Your people have called me to try to apologize for some for the mistakes of holding funds to long. Then I am told it will be fixed in the ten days from the call. Then some dumb ass sends a check for 2200 in stead of the full amount $ 8,795.88 for the balance that they had frozen. The amount suppose to be $8,795.88 and that's on record. Now I am told that the funds are being checked out from the check they already cleared form Coates electrical company. I have contacted Coates to inform them of this. You have lied to myself and my lawyer. I have filed you against the FEDs already and now I am going after damages. Not sure who the dumb ass is but please tell them this is coming from their actions. Scott Miller

20

Today (07/30/2018) I went into the following Bank of America branch and spoke to a manager named Daniel.

Norwalk Main Street
220 Main St
Norwalk, CT 06851 US
(203) 847-3522

I had with me a full power of attorney document for my ailing mother. Said POA document was signed and witnessed by a notary public on 08/22/2015. Said POA document indicated that the commission of the notary that witnessed the signatures on that document expired on 11/30/2016. Daniel incorrectly advised me that since the notary's commission was expired at this time, my POA document was no longer valid, even though the notary's commission was valid on the date that he witnessed the signatures. Someone needs to let Daniel know that the simple fact that the notary's commission is expired at this time does not, in and of itself, invalidate an otherwise valid POA document that said notary witnessed while his notary commission was still in effect. Daniel appears to be giving out incorrect advice and denying service to Bank of America customers whom he could and should be assisting. He certainly wasted my time today. If you need an image of the POA document that I am referencing, I can forward one to you.

Thank you.

Bret Frederick
(203) 849-1936

20

I contacted B of A oneweek ago my email address is mmiller4@hotmail.com
the last four of my Social are 2325.
i paid off my motor home mortage eight weeksa go and still do not have the title
and the lien is still active with Ohio BMV. Mynext step isto see a lawyer.

20

As a small business contractor I had a good amount check deposit (Certified Bank Check) deposited to the bank and the Bank puts a hold on the check to have about 5% of the total deposit available in 5 days and the rest in 9 days. This was not explained to me prior to giving me a slip and I noticed that as I was walking out the bank that there is 0 balance available now. After 3 days later I realized how ridicules this whole deposit is, because this is a bank certified check meaning money is good as cash and not a personal check and waiting that long just makes no sense . I needed this money to cover the expense for the customers work that needed to be done and pay expenses for the job and not wait that long
being slow down by a bank for 11 days. So ridicules.
After calling the bank customer service and spending 30 mins, they decided to call me back and after spending another 30 plus mins with a customer service, again nothing was resolved. I was basically told by one rep that a Manager in charge reviewed my deposit slip with the bank and found out check is good ( I Never spoke with her) . I was told her name is Courtney, and that her decision is to have the check on hold for that period because I never had a deposit that big deposited to the account. I was also told that because my business account had very little activity since its been open and now all of a sudden I have a big deposit. What sense does that make, NONE.
I wanna note that I had my business account open for little 0ver a year with the bank and had my personal account with the bank for close to 20 years . I have a credit card under my business as well and use it regularly, as well my personal accounts.

I told the rep that was helping me that I will be making a complaint and as soon as the money clears I will take all my business somewhere else and end my accounts with the bank of America. This whole process made me very upset and me being a customer with the bank for so many years , clearly doesn't mean anything to this bank and the manager who should of help me and not lose me as a customer. CLEARLY FAILED and needs training in customer support.

20

I have not received a cheque reorder which the bank says was filled on april 19th. The branch I deal with at 34421 Monteray Ave. Palm Desert.The associate is Shonna Goya. but I cant reach her by phone.My phone is 250 675 3874. Have her call me.

20

Been trying to close my unused account at Bank of America since February 27 and I have encountered perhaps the worst customer service in my almost 74 years of existence. PLEASE have someone call me at 902 214 0740. My account number is/was 2230 1036 5774

20

My name is Helen Eastman Black. I have been a customer of B of A for over 20 years. My resume includes retiring from First Interbank in 1995 as Assistant Vice President (Trust Officer)/Manager of the Trust Tax Dept due to breast cancer. I was the first African American female to be hired as a Bank Examiner with the Federal Reserve 6th District.

On June 14, 2018 at approximately 10:15AM, I went inside the branch located at 2080 E. Baseline Rd. It was mandatory that I go inside to deposit my saved coins of various denominations (pennies, nickles, dimes and quarters) totaling approximately $25 to $30. There was one customer in front of me and she was finishing up when I got in line. There were no other customers in the bank and definitely no one was behind me. When the teller finished with the paperwork, I informed her that I was also wanted to deposit $25 in cash (one $20 and one $5) to my checking account. The told me "you must go outside and use the ATM" to make the cash deposit. I asked if she was kidding to which she replied "No", B of A wants to make sure the every customer knows how to use the ATM. I informed her that 99% of my banking is done at the ATM and I absolutely know how to use the ATM but she would take the deposit. I live in Phoenix, AZ and it was approximately 105 degrees outside.

I requested to talk to the manager...he was laughing it up with another employee (I assume she was a customer service representative). When the teller informed Erich T. Weisman, Financial Center Manager, that I wanted to speak with him, she promptly left his office. He came out to the lobby area to greet me, I expected to be invited into his office. I told him my name, how long I had been a customer of B of A and my financial background. I protested being forced to outside to make a second deposit to checking account in the form of cash since I was forced inside due to depositing coins and I resented that that teller refused to make the deposit. I might add, that not one single customer entered the bank during this entire ordeal. Again, he tried to explain the B of A was forcing all of its customer to learn how to use the ATM. It did not matter to him that I knew how to use the ATM, there were no customers in the bank and it was very very hot side. In fact, when I asked what was suppose to when I wanted to deposit coins which the ATM would not take. He told me to go to Coin Star. I was furious! I expected him to walk me back to the teller and instruct her to make he deposit. But your decorated manager, stood his ground. I asked for business card and left...very angry and upset. I am due an apology from Mr. Weisman and B of A. I have always bragged about the customer service that I have received for over 20 years from the employees of B of A but as of today, I will not continue to brag. I immediately called in my complaint. I spoke with "Hector" in Texas who gave me this complaint #: 180714CP001936. In fact, I am sincerely considering closing my accounts.

An Angry and Dissatisfied 20 year Customer,
Helen Eastman Black

20

I am a 63 year old Black man. I have worked my whole life, I became disabled with kidney failure about ten years ago. I was lucky to have family members that helped me so I was able to save most of my SSDI check and I was able to accumulated a decent sum of money. My dear sister who I love dearly needed some financial help and I was happy to help her but I had to deposit some cash in my account to transfer to hers. I have been with Bank of America for many years I have a very large credit limit with them as well, I'm always current , never late and in good standing. I live in Brunswick Ga. I went into the office to make a large deposit . I spoke with James Hartley (the Manager), I asked "can I talk to you about making a large deposit privately ,he says how much , I said 15000, at that time another employee comes and stands beside him (Luke Gabriel),I asked James "why is he standing there" James says "Oh he is my employee its ok" I said I just want to talk to you. The other employee stood there for a while , looked at me and slowly walked away. Instead of taking me in to an office James took me to the teller and said loudly this customer wants to make a 15000 deposit. There were at least 5 people in line and everyone turned my way. I just stood there in ahh. Then anther employee comes and stands behind me (Chris Sadowski) and another stand on the other side of me (Damon Ellison) I felt like I was about to get arrested. I put my cash threw the window then the questions started. can we have your drivers license we have to updated it. where did you get this money from , what was your last job, I'm like why all the questions I am just making a deposit, James says the IRS needs to know these things. Well I thought I was in BANK OF AMERICA NOT THE IRS OFFICE. They all continued to harass. me. They were so busy harassing. me that some guy came into the bank with a dog that was just walking around the bank. I felt the dog was given more respect then I was. I never felt so harassed. before in my life, I mean what was this all for I was just making a deposit into my long term checking account. I turn around and now there are more people in line waiting to be served, now how do I know if someone has heard the amount that I was depositing and is now making plans to maybe follow me home are try to rob me later because they think I have more money at home?? I walk into my Branch to make a deposit and this is what I get , It was a horrible experience. I rode home looking behind me al the way. I really am considering contacting a lawyer or ending my relationship with B O A. I feel they owe me a personal apology for the unnecessary changes they put me thru in Public. This should have been done behind doors in private.

20

I was booking a trip on Amtrak and when I was checking out it had a advertisement at the top from Bank of America that said if you were accepted for the Amtrak Worldwide MasterCard then you would receive a $100 credit on your statement. So instead of paying the original $210 for the tickets I would really only be paying $110. I received my bill and it showed I owe $210. I called Bank of America and the woman I talked to said I would have to wait until the end of the month for the $100 credit to show up, so I waited. I've been waiting for 2 months for this problem to get fixed. I've talked to Bank of America and Amtrak over 6 times. It's ridiculous! Don't advertise for something like this and then make it a giant pain in the ass!!! I will never use this card again and refuse to have business with Bank of America.

20

first i have two complaints, the first one is that i noticed that your bank allowed somehow a company called direct TV to get into my checking account and try to deduct money from my account for a payment in which i never heard of this company but at the time i did not have enough funds so BOA took 37.00 dollars from me and BOFA made this transaction with an account that dont excist and BOFA did nothing but hope i would not catch this and when i called to find out why did BOFA did this they corrected it really fast but closed out my account now the second complaint is last friday ( 2/9/18 ) i deposited a check for the amount of 1965.00 ( a cashier's check ) but they put it on hold now being that the check comes from a repabical credit union a cashiers check is good as cash from a online website so when i questioned this i was told by an BOFA employees company it was because i never deposited that much money at one time so i feel that i am being profiled i hope that this can be straightend out but i will admit i was treated very badly over the phone from a BOFA employees sincerely Chris Moscariello

20

I've been with bank Of America for 28 yrs. On 01/23/18, I needed to talk /w a loan officer about paying off my mortgage. I asked Veronica at the podium, she called Gerardo Valenzuela, NMLS ID: 772351, I talked to him, he gave me an App't. 9:30, 1/26/18. we got there, he wasn't there, Veronica called him & he was at a meeting. She gave him our number, said he'll call that day, but he didn't..... now it's Mon. 01/29/18, no call.. I called him, then he called back..
He submitted a request for loan..... on Mon. 02/05/18 my Package of papers came, I called to let him know. he gave us ( my son & I ) an, app't for today Thurs.2/5 at 9:00. we got there & he wasn't, Veronica called, he said he had "an emergency meeting" he said Veronica can help... she calls a number, hands me the phone, Robert on there said he has a number, Veronica calls, hands it to me, spoke to a nice girl Genivive, tells me with my income, we can't proceed w/loan
I said, if Gerry knew, he couldn't help, why did he put us through this for nothing I am very upset now. Carol Bourdy

60

Two weeks ago, I put a $106 debit in my Bank of America account. I spent $78 leaving $28 left. I tried to buy something the next day only to learn that a worker stole it.

40

On 5/10/16 I took out 260 from ATM in Yucca Valley, ca I never received money. ATM totally shut down. Filed a complaint, but Bank of America stated I got my money. They debited my account June 9 2016 and closed this matter. Omg they steal from the poor. I asked to please get Atmr pictures and tapes. And they said I got my money. Why would I lie? That ATM should have been closed and balance immediately. If I had lots of money in that rip off bank they would have credited my account, but big businesses always go after the little poor person. Because they don't want to lose the rich people. So we pay! Never ever use ATM s at Bank of America.

60

Lost my job and income due to disability. Only receiving social security. Told BOA and they said will send paperwork for hardship refi I completed paperwork faxed it and paid 28.99 to send it but they said they didn't get it and kept giving me the run around and then finally just said you don't quality. My house payment is 94% of my income and I'm a single mother with a minor child but have been with them gir 10+ years never late or missing a payment this is how they treat their loyal customers.

60

Chatsworth California branch is the worst branch of bank of America. Lanes are always super long, only one or two teller, and the manager?

60

I used my Bank of America card on the phone with a merchant called Little Church of the West in Las Vegas, CA. I booked a chapel with this merchant and was not informed the charge was nonrefundable. I called the merchant back within the hour and explained that we had chosen a different chapel. It was at that point that the woman told me she intended to charge my card even though we would not be using the chapel. After my card was charged, I disputed the charge with Bank of America Cardholder Services. Their canned response caused me to question whether an investigation had been conducted.

Upon contacting them again, they sent me a print-out from the merchant’s website. I called your company two additional times to explain that I never saw the merchant’s website, and I believe the merchant intentionally did not tell me that they would not allow me to cancel this service, even within an hour of setting it up. Your company indicated they would reopen my dispute and contact me with the result of their re-investigation but I never received a response. I called back again and kept getting transferred and then disconnected. I would like you to reverse this charge on my card. I have included a copy of all related documents.

20

I am a senior citizen who In November 2008 got a mortgage loan with country wide and the loan agent forged my signature on additional loan applications changing my 30yr. Fixed with payment amount $1480 to $2330 dollars after feeling pinched to make the payment BoA incurred the loan willing knowing after OCC report suspicious of fraud then BoA said I had the loan before they brought it from country wide an it's not there problem and continuous to deny all modification request and when I write to them inquiring about the reason for the denial ....

I get no written response back. I have been in the review process for two years waiting to receive a Home Alternativ FORECLOSURE package after six months of waiting for it, I found out by getting a consumer advocate involved that the Home Alternative package was never sent out and my account went into the Foreclosure department. I never receive any information addressing me being declined or notice to accelerate the account, or even a notice of default. On February 6 2011 I received a debt collection letter from reconstrust, then the trustees sale notice came Foreclosure sell on June 6 2011.

If it had not being for the help of a four year college student help me by fighting the Foreclosure process I would be out of my home. Bank of America had denied me postponments and have schedule a sell date for 12/21/11 knowing that there is a discrepancy in the loans.

40

During June 2011 I feel behind on my mortgage because of because of car repairs and Bank of America called me everyday about six or more times per day harassing me about making a payment. After constant calling I requested a loan modification and the representative took my information over the phone and said I qualified for a modification. She also provided me with a list documents need for further processing and said I will receive a letter outline and confirming the necessary documents.

Shortly after I receive the letter I faxed the documents and a representative confirmed she received them. About one month past so I started calling to find out what my next step was and to see if what or if I should be making payments.

Each time I called the call was routed to an "Account Manager" voice mail that never returned called. After about a week of none responses, I started leaving about 6-7 messages per day and still no response. I reached out by calling other departments that routed me back to the modification department and everyone was nice but consistently lied to me and never returning my calls or resolving my issues.

I finally spoke with a few managers and supervisor that seemed to all read from the same script, "I so sorry this happened to you but I will contact and email your account manager, his manager, and copy my manager". Every single manager and supervisor said the same exact thing and nothing was resolved.

With my constant determination I still constantly called trying to find out the status. Finally I was able to call to other departments to be routed to the modification department and speak to someone that told me my application was denied because someone noted in the system I was unreachable. I was so upset I cried to know that my livelihood is at stake and someone just lied just to deny me receiving help.

I never faced this before with Bank of America before the merger. This is the worst company ever!!!!! All I asked for was a chance to get back on track with my mortgage payments. No chance of that now.

40

This is a real story. I went to work this morning and I was checking my email. I saw an alert form BoA stating that my balance is zero on my checking account. I logged in to online banking and almost had an heart attack. My checking was $0 and my savings was all gone. I immediately thought, somebody compromised my account. There was a check taken out of my account. Check was amounted to $51,815.28 and taken from my checking and rest from my savings, since I have draft protection backed by my savings account, everything was swept.

Check was not mine, signature was not mine, name on the check was not mine. It turned out that this was a legitimate check sent out to a real person. Teller said the digital reader (optical reader) has failed to read the "8"s in the check so it matched my account number, and funds are drawn. After spending 5-6 hours on the phone and speaking to countless people, they said they are very sorry and they will fix it in 24 to 48 hours. And by the way they said they are going to send me an apology letter with a $50 gift card from amazon.com

This is just insane, I have no words to describe how bad this bank is. Stay away!

20

My odessey started with an ill-advised mortgage refinance through Countrywide 5 years ago. Three years ago Bank of America “assumed” that loan and the nightmares began. Unfortunately about that same time my business was victimized by an individual that embezzeled a significant amount of money from me. I have since had wages garnished from my current job for the last 18 months, which has put a strain on making my mortgage payments as timely as I would prefer, but I have made them nonetheless.

The most I have been behind has been 33 days, but you would think from the 5-6 calls per day starting from the day after a payment is due that I were 33 months in arrears. I don’t know how to stop the harrassment. I have called them directly and given them specific dates as to when I would make a payment, but still they call each following day. I have updated my account on the website and still the calls continue.

There seems to be no depth to which these inconsiderate heathens will not stoop to get money to pay for their past bad deeds. They illegally foreclose on thousands of homeowners and get fined 10.8 million dollars, and then the federal government bails them out and now we, the honest and once again vicitmized public are being harrased to the point of public humiliation and health risks to bail them out yet again!!! I received the homeowner modification packet to hopefully get a better mortgage rate on my home. Me and my wife have been unable to work for the past 5 years. I started this process 3 months ago to no avail.

They transfer me to 5 different people every time I call. My case is easy because I have no pay stubs or income for the past 5 years . We've been living off of the help of our kids. I faxed them all required paperwork and 3 weeks later they told me they never got it and that I need to fax it again? Im seriously concerned as to what is going on. They avoid my calls and they never answer my calls. Any good lawyers out there contact me. I see im not the only one experiencing what the bank is trying to do.

Why does Bank of America say you are going to help people when what you really want to do is send foreclosure notices. Smart ploy by the bank and we shouldn't let them get away with this. I am willing to communicate with other people with the same issue. Proper authorities need to be made aware. Can somebody tell me why we have a congress and house of representatives that allow this sort of treatment of its citizens to take place and still smile as they raise a glass to toast these same CEOs that are paying themselves millions of dollars.

60

I have been in that process for over 2 years. Send the documents over and over and over. Then declined for not sending them. It is a joke. They do not care about there customers period. If you are in that process. Just give up. You will not get help. You will not get an answer. They will not review your documents. I attended the reach out to customers thing inAtlantaon April 9 2011 handed the same exact documents, financials, you name it. Just picked up phone today and they say you have been declined for a modification because after all my expenses monthly I was $500 in the negative. Well, that is a hardship. It is just a joke. I was told if I could afford what I was paying now just keep paying. What a joke. I never picked these folks. I was with countrywide to.

So If you are trying to get a so called modification you are wasting you time. Bank of America does not care. I have one mtg with bank of america, and a loan with teachers federal credit union that is attached to my house.I went thru the whole process pictures and all the steps after 7 months I am now told that the 2nd loan took a loss and charged off the loan. I also filed bankruptcy 2yrs ago and everything but my bac mtg was discharged in the bankruptcy. Because of this Bank of america denied my deed in lieu.

I told them right in the beginning when I called them after I received all of the paperwork and told them. My son attempted loan modification, it was always kicked back for some stupid reason and he had to start the process all over again because of the length of time it took on BOA's part. during one of those periods where it got kicked back and my son redoing all the paperwork BOA filed foreclosure papers.

BOA will not work with you regardless of the reason even when it was their fault I went to Bank of America to obtain signature guarantee for a document that I had to submit to Fidelity Investments. This is something I had done many times in the past at their Mission San Jose branch with no prior problems. We had banked there for more than 20 years. But this time, I made the mistake of going to their Warm Spring branch office. The branch manager there was named Quenby Fong. She was ready and eager to say no to anything I asked for.

She first claimed she had did not know what a Defined Benefit Plan was and therefore, she could not provide signature guarantee on my document. I explained that a defined benefit plan is similar to a 401K program. Then she said she did not do signature guarantees but she could only do Medellion signature guarantee. Then I said I did not care which one I got and whichever one she could do, I would request for that. Then she finally came back and said she would not do any signature guarantee. I finally gave up asking her for assistance.

About an hour later, I made another trip to Bank of America Mission San Jose branch. The branch manager, Lily Tang, was very helpful. She explained that I needed to bring an account statement from Fidelity before she could provide me with the signature guarantee. Luckily, there was a UPS store next door. I went there to use the internet connection and printed out an account statement immediately. Lily Tang gave me the signature guarantee within 5 minutes. The branch manager (Quenby Fong) at Warm Springs branch of Bank of America was determined NOT to help me and came up with excuse after excuse to discourage my request.

60

Jan 2013 my account information got compromised and a customer service rep closed my account and did not reopen my account correctly. . Since then my new account was not put back like my original account. I have fought with reps over the phone to fix my account. Every time notes are not annotated correctly from the previous rep. I have been charged for a lot of things that I never got charged for. I am an army veteran suffering from PTSD and headaches, so I am constantly in and out of hospitals. I have been banking with BOA since 1992. I would like someone from higher management to contact me ASAP to resolve this issue, or I will file a formal complaint… Adrian Lawrence 404-740-5915…

20

I went into the chino hills branch to order foreign money I received a call the next day stating it was in I explained I would be in Friday to pick it up I went into the branch Friday and was told I would need to wait due to the manager Sandra was in a meeting and she had the key for the area where the money was. This is the poorest service I could have gotten from a manager. I just retired as a manager myself and I couldn’t believe this with Sandra knowing I was waiting it took me over 20 mins standing in the BofA branch for her to come out and give me the money. There should be some other type is procedure in place. Very bad judgement on her as a manager. I’m requesting you look into this matter so other customers won’t experience this too thank you for your consideration.

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