MoneyGram

Money Gram says i am a suspicious person for money laundering. I have been sending money through them for 20 years and now they will not let me send. i have no idea how to launder money. what can I do I have family to send to and it will not let me.

My online account is closed because of your incompetent online staff. I made a transaction online and because the space provided for me to enter a name was not big enough the transaction was not allowed. I called to amend the transaction and your incompetent escalations department closed my account because I did not give them a detailed reason for why I wanted to send $20.

This is absolutely ridiculous and now supposedly there is no one to speak to about this incompetence and there supposedly nothing that can be done. This is ridiculous.

Got an error 4055 .I called money gram and i couldnt send money to my fiancee and k8ds in the PI i got no answers runaround. Iwill use Western Union from now on .I been a long time coustomet .Never had any issues .Thank money gram you lost another coustomer.

I have been sending money to the same person every week for many many weeks. All the sudden I could not send any money. Called customer service. They insisted nothing was wrong with my account and told me to clear my cookies and delete the payment information and put it back in again. I did this. Did not work.

I used a different browser. Same thing. I used a different device. Same thing. I used a different card. Same thing. They kept insisting the problem was not on their end. I asked for a supervisor. Same response. No one able to solve my problem.

I asked for their supervisor. Spoke with Mary. Definitely not helpful, and she refused to give me the name and number of her supervisor. HORRIBLE experience and my issue is STILL NOT RESOLVED!!!!

I have a hyphenated last name, however, it is quite clear what my correct name is considreing that fact that this is the 2nd time my daughter has sent a moneygram usung my same name: Alfredia P. Rich-Murphy. Only this time the moneyvram clerk says she can't release the money to me, until nane is corrected.

walmart says moneygram will not except temporary paper id no other reason could be given i lost my drivers license and had one made i have to wait in the mail for the original one to come before i can get my money which is for prescriptions i will never get money orders there EVER!Ive been getting mo for 20+yrs, No more!!!!!!!!

Moneygram Case number 6925897

MONEYGRAM's agent BANCOLOMBIA, Case 6925897 refuses to pay because the agent can’t identify the money transfer reference on moneygram system platform

Even if: Moneygram headquarters confirm IN WRITTEN that funds are available to pick up.

Moneygram Money transfer for $899.99 since March 15 2019 to May 8 2019... and continues non compliant ....

It seems that nothing can be done to make the GIANT MONEYGRAM release the funds.

Reason: MONEYGRAM SYSTEM FAILURE

Contribution to aggravation # 1: MONEYGRAM refuses to provide escalation phone numbers, nor emails, nor fax to pursue and follow up a solution process. The only 1 number or email don't resolve, don't escalate satisfactorily, and don't provide follow-up separate specific points of contact.

Perceived…

I TRIED TO SEND $150 TO ALBERTHA ASANTE IN GHANA WHO I HAV KNOWN FOR 2 YEARS AS A FRIEND, I HAVE SENT MONEY BEFORE TO HER VIA MONEGRAM AS SHE NEEDS MONEY FOR MEDICATION AND YOUTODAY WOUDL NOT PROCESS THE MONEY GIVING RESPONSE CODE 99 AND ERROR CODE 4055 I WAS TOLD TO CALL AND FIND OUT WHAT HAD GONE WRONG.

YOUR ASSISTANT SAID IT WAS REGULATIONS. AND HIS SUPERVISOR CALLED JULIUS IN TEXAS SAID THE SAME THING. WHEN I ASKED WHAT REGULATION I WAS NOT GIVEN AN ANSWER AND HE JUST KEPT REPEATING REGULATIONS. WHEN I ASKED IF HIS SUPERVISOR TOLD HIM TO JUMP OUT OF A WINDOW WITH NO REASON GIVEN HE SAID YES HE WOULD EVEREYTHING HAS A REASON AND MONEYGRAM CANNOT WITH HOLD THE UNLESS IT IS AN AGENCY OF GOVERNMENT.

SO ALBERTHA CANT HAVE HER MONEY FOR MEDICATION AND I CANT GIVE A REASON TO HER I RUN A…

I have been using money gram for over a decade my contacts are the same and yesterday i went to send money for my dad and an error came up refusing me to send the money like wtf..and the freaking dumb customer rep bitch ass dont even knw how to explain the reason she kept repeating her self by saying nothing with sense..and i need to knw so if i ave to get my lawyer involves bcuz i need solid reason why!

I sent money for my son's birthday and for my other son's science project I saved two paychecks from work at Vons and sent it for them and you guys thought it was security problem ...?! Probably it must be because somehow my name came up spelled wrong on transaction but I don't know I've used MoneyGram before but I can't believe you are keeping my son's money for that many days ...my hard earned money omg ....I will never recommend you or use your services again if you do not put my money back in my account.asap.

I had sent someone money locally and it was not rejected.. when I asked what was the problem of why i cannot send any money.. they would not tell me why!!!

I have used MoneyGram for over 10 years on and off. Last May I was in Thailand and fell and broke my hip. There was a woman who saw it happened and took me to the hospital. After I got out she nursed me back to health. When I got back to Colorado I used MoneyGram to send her money to go to school to learn English. I sent money every month since last June.

I went back to Thailand on March 14 of this year and stayed with my friend for 3 weeks. I'm an investor and invest in different opportunities. I saw a opportunity in Thailand and decided to pursue it. I sent my friend $1,000.00 USA through MoneyGram last night. When my friend went to get the money they refused to give it to her. They told her to have me call MoneyGram which I did. I was told that they were blocking transfers to that…

Complaint CRM 04655561: not a serious company My transfer order was delivered to someone else not the real beneficiary my son because he the real receiver was supposed to collect the money in France in 3 days he was still in Brazil and the money was said to be paid out the following day we did the transaction while he was still in Brazil.

You asked questions about if some people had information about his coming to France documents etc yes Sciences Po College and Comforts of Home, the college’s associated housing company, because of suspicion of fraud. If your company is not secure enough and vulnerable to fraud I have to pay for that?

My € 1000 is nothing to you and I lot to me and my son’s exchange trip to Sciences Po and you do no account for this money up to now, does not respond to…

Have been sending money to our workers in Mexico for a year now every two weeks and since two weeks ago you will not allow me to send money saying that it is suspected fraud and YOU ARE PROTECTING ME. I do not need your protection.

What I need is to be able to moneygram my single moms who are working every day making products and now my husband had to take time from his day to go and send the money. I called and your robotic system is a mess.

I finally got a guy but he told me there was NOTHING HE COULD DO. WHAT???? I have been sending money every two weeks to the exact same person for almost a year now. What the heck is going on.

We quit western union for there protecting me against fraud I don’t need your oversight on these transactions. We hired the girls directly. They work for us.…

I have three M/O that were stolen and cashed by someone other than myself or my landlord, sent all necessary documents to u over a year ago and still awaiting on the outcome....contacr me for the m/o #'s and some #'s from legal as per legal dept to track my claim thank you.....

Sent money to my girlfriend. 120. Went to pick it up. She was given NO REASON why she couldn't. I called and they said as per STATE REGULATIONS she could not. There was NO state regulation surpassed. Fast forward 6 days, still NO REFUND.

This money was for our Bill's. I need my money back. We have called 20 plus times and get a runaround. Can not get an English speaking rep even though I'm supposedly calling within the 50. Such a disappointment. Were told today that it still has not gone through their refund depart ment!!! What is going on?

I need to speak to someone is a corporate office immediately because these people have NO RIGHT to take this money if they were NOT going to send it. This is outrageous!!! If ANYONE knows of ANY other contact number please send it to me.

My reference…

Hello to whom it may concern my name is Donna Hightower I have been a customer with money gram off and all of the years and here recently I had a family member trying to do I want to transfer to me last week and I have try to do a wire transfer to a family member overseas to Nigeria remind friend try to send me some funds last week to help him out on a bill it was blocked due to the circumstance that you’ll have blocked me as my address as scam please take that flag out of my address in my name because I am not a scammer never have been a scammer never been into anyone’s trouble so

I’m asking please take that flag off of my name and address IAm a US citizen always will be I’m just sitting this message because I would like that black off of my name and my address I am outstanding person…

Dear Piss poor policy, or whom it may concern, Earlier in the day today I set up an online moneygram account to send money to a friend in Indonesia. This was the first time using moneygram and this and was at his request.

Paypal has been the preferred choice of sending money to him in the past and now I understand why. After setting up an online account, Following all instructions and entering my visa card information, I click the button that says send now, and I get, YOUR ACCOUNT HAS BEEN LOCKED.

so after contacting a rep through your online chat service, I discovered that the brand new online account was locked for no other reason then that I was a first time customer. ( also I refuse to capitalize" moneygram" ).

And to make matters worse, I was then quizzed about some information that…

They knowingly send money to an email address that claims to be aiding Churches in Africa

Receiver: jean GAUTHER Receiver country: Cote D'ivoire (Ivory Coast) This company will do anything for a Commission

Having to go multiple times to send money only for them to decline the transaction. Rules constantly changing. Cannot tell the consumer why the transactions were declined. Valid IDs and codes were presented and the company stated that they don’t feel comfortable about releasing funds.

Very terrible place to send money to people especially when the receiver needs it. DO NOT USE THEM!!!!

My wife sent me moneygram, on 1st march 2019, control number 94088387. I went to receive it at Access Bank Limited Kasoa Branch Ghana. I was told told that I can not received the money. This wasn't the 1st time, this is the 3rd time now at same Bank.

Can I please know the reasons why. Thanks

A few years ago I was denied sending and was never told why but was assured that it would be cleared up and I would be able to send again ….. Fast forward to yesterday 1-30-19 , I attempted to send at Walmart, A major store for sending Money Gram and again was Denied, They told me to call customer service...

I did that and they told me to go back to Walmart And if I was Denied, Walmart Should call and find out why After 45 minutes on the Phone, the Agent for Money Gram finally picked up and refused or was unable to answer what was the reason why I was denied.

I feel like I am in an endless circle of your agents passing the buck..... Call here, email there , go to customer service , NEVER answering the Question. What is sad about this is the waist of The Wallmart agents time ( 45 minutes…

I had called to have money order replaced because the post office never delivered to Phoenix,Az. Well i called office in Dallas and a young man helped me fill out the replacement form on line. I recieved an e-mail that the replacement money order would arrive in 4-6 days.

Well here it is 9 days later and the replacement has not arrived. This issue has seriously put me in a huge bind. When can i expect this replacement money order that i was promised. i have surely learned my lesson about the security and safety with money orders.

most likely will never do this again. and til yet have not had any response. NOTE; the man in Dallas told me doing it on line was the fastest way to do the replacement form. So i am thinking was it really sent as the e-mail stated. Lizabeth Gunn

I sent money to the Philippines in December from Walmart located in Wake Forest NC in December. Took three trips to get everything fixed so the persons in the Philippines to be able to pick up the Money/ Today 01/24/2019 I send money (66584877) again and one of the names had and extra R in it. I told the lady and she said she would have to go back in to correct but that I could call your 800 number. I called and the first person was saying that he would have to issues a refund in order for him to correct the name. I was mad as hell. I did call back and this time I have a very nice lady in the Philippines call center that corrected the problem.

I should not have to go thru this everytime I try to send money. So from now on I will go to Western Union.

I am sure this Complaint will go…

failed, customer service support is rude and doesn't provide a reasonable answer, there is no streaming information between representatives and no option to help customer, I was very dissapoint when they started asking me very personal information to make sure I was the sender( even thou they don't have that in my profile) and he didn't want to validate me as the sender.

He finally said if you want any help go to a store that provides money gram services and hung up. Don't risk taking chances you will have an issue because it will freeze the money and you will not see it for ten days after you ask for a refund, the only reason you use it is because you really need an emergency transfer.

Because their stupid attitude the payment for medical treatment to a family member was not done in…

I have been trying for two days to get a problem fixed to no end. I have talked to over a dozen employees, none of which I can understand their language, sent in complaints and chatted with online help several times. please, please check them.

I am getting different answers from different people. Ok, one more time; You are telling me my credit card is being denied at my bank. I went to my bank yesterday and talked to the president. There's nothing wrong with my card..

I tried to send a transaction for three days and get the same results from you. I placed two orders with Amazon 6 minutes. Your service is awful to say the least!!!!! I am taking this to the highest level with my congressional contacts.

Good morning,

On 1/3 I sent money ($280) to my sister which she needs desperately. After the transfer was processed I received an email that my account had been closed for security purposes. I edit my phone number to reflect my new number and that is the only reason I can think of that I would seem suspicious. Please know I am confused to why my account was terminated but do respect that moneygram is on the watch to secure peoples safety.

After receiving notice that my account was closed I got an email several hours later that the transfer was in progress and provided and authorization number. $291 has been taken from my checking account however she can not access the funds due to account closure.

I called your transaction number this morning and spoke with Wyatt who said he would be…

I had money returned by money gram ... but it was never explained why the money was returned this is the seconed time this has happened .. this time I hope I receive the full amount I sent ???? I am very disappointed MONEY GRAM ???

00 on 12/16/2018 to Pakistan through MoneyGram located at Walmart, 125 Pavilion Pkwy, Fayetteville, GA 30214 and this transaction is declined by MoneyGram. 00 to the same recipient on 10/15/2018 and using MoneyGram for quite some time. I wanted to know the reason why this transaction is declined?

Mohammed Shoaib Plus rewards member, # 168872363986

Hi, I have been waiting 8 days for my refund. Money Gram holds your money and never refunds it. They constantly give excuses why my money has not been credited to my account. NEVER, NEVER, NEVER, use Money Gram to send money.

You will just lose it!!!!!!!!!!

The guy I spoke with was very rude to me and didn't want to answer a general question. This is like the second time I've had a bad experience with them. I'll take my business somewhere else.

MoneyGram th day transactions cancelled and they will reimburse in 3-10 working days o reasons given but MoneyGram took my money in 5 minutes but eat to reimburse only within 10 days , needless to say we now had credit add a ad no cash to stay at a resort and slept in a hired van.

This i find dispicable and totally out of order, so not only will the money be reimbursed, but bank fees and interest or your company will hear from my UK lawyers and newspapers…

On November 19, 2018 I purchased a $900 money order from Wal-Mart, through money gram. From the time of being inside the store and going home unloading my bags out my car, I lost that money order within the same hour.

I called money gram to see what could possibly be done in a case like this and was told to go online and fill out a replacement money order form and that it would take up to 7 days to be processed. I was told this would cancel the money order and it wouldn't be able to be cashed.

In that time I continuously checked the status of the refund to make sure it wasn't cashed. On November 27, 2018 I called money gram to check the status of the refund since it was past 7 days. I was told that my money order was cashed the day before which was day 7.

Several times I asked why…

My complaint is been denied use of money gram service . I am 84 yrs old retired school teacher never been in any trouble who want to return to our mother land Africa the country of Ghana . We went to Ghana in 2001 and bought a small plot of land we start building little by little we sent money there never had any problem until last week we been flag with 9501 and refused to accept our business.

Why I have never broke the law never did any time in Jail why am denied service. Please help me and my wife live out our dream she 80 Thank you years old please we need to keep sending money for worker to keep building. THANKING YOU IN ADVANCE.

323 963 0989 cell 310 5378572 call any time

I have been using money gram for years. Now they tell me I can not send money any more. The reason that was given to me is they feel my people that I send money to is not of there liking.

It is my money that I am sending to support my extended family. It has nothing to do with any money from Money Gram. why do you think you can say who I send money to is no good enough for your company.

I never have turned in any complaint to your company. I don't understand your policy. Can any one there do any thing about my situation...

I need to know in writing why I can’t use MoneyGram, I use money on a regular basis and need in writing why I can’t use the service anymore, I live away from family and this is the way I can get emergency or money to my kids grandchildren and others, I don’t send money out of the uUS and don’t understand this decision

Needed to send wifes friend money, we used moneygram against my better judgement. They took money out of my bank account immediately but when receiver went to get money the refused to give money. It ended up being canceled i have to wait 3 to 10 business days to get refunded.

I was regular customer but i am finished after this because they did this before and it took them forever to credit funds and i dont have those funds. The response was they were just following fornalities if they were it was wrong that was the receiver and i was the person sending the money there was nothing to even question.

00 they would give me my transaction history. Surprised by the return email from them stating they didn't have any transaction history. When asked for a refund due to them not giving the history.. I was told it's not refundable. What a SCAM!!

This is theft by deception. I would NEVER recommend using MONEY GRAM to anyone. The employee who claimed to be a supervisor was rude and refused to speak to my fiance. It's difficult for me to talk due to cancer.. EXTREMELY RUDE

The money transaction is confirmed and ready to pick up but computers in Canada Post offices produce a system error. Please see attached. Please advise what do I need to do to receive my transaction.

I sent money years ago somehow i can't send or collect money or pay my bills anymore through them which i have called them and i didn't get an answer terrible company

My daughter was out of town (same state) and had lost her debit card, so I sent money via Moneygram. When she went to pick it up at the local Walmart, they refused- saying Moneygram wouldn't allow the release of funds. Three days later, my daughter called to tell me they still wouldn't release the money. When I called Moneygram, they would not tell me why they refused to send the money I had given them to give to my daughter. They said they would refund me the money in 3-10 business days. I keep asking to speak to a supervisor and they keep saying the same thing until one finally has enough and hangs up on me.

So get this scenario: I send money on a Monday- it is immediately taken from my account. My daughter is out of town with no way of getting money for gas, food, etc... She goes to…

I have been using MoneyGram for approximately 2 months I have always used Nora Ann Corder as the sender and Ann Corder as the recipient I have never had a problem picking up my money until today. My South Carolina ID says Nora Ann Corder.

They now tell me I can't pick up my money because I said my name was Ann Corder instead of Nora Ann Corder although I have enter the same information since day one the same names have been listed on all transactions now all of a sudden it's a problem? And not only that they're going to hold my money?

I am in the process of contacting the Better Business Bureau consumer affairs the State Attorney General's office and anyone else that will listen as well as I am contacting CVS's headquarters to ask them to discontinue supporting MoneyGram and anyone else…

I was sending money, and after I entered my info on the kiosk I went to the cashier to pay. The cashier asked me who I was and who is the receiver and I told her. S. , and that wasn't good enough for her.

" and she said, "to compare", I said , "to compare what ?? " , I did show her my drivers license. D. and that wasn't good enough for her ? Everyone doesn't drive and Do Not need a drivers license!

If potential customers need a States drivers license to show the cashier to do a…

my complaint is about money gram they are not responsible for their actions. 00 if you can resolved this matter can you please send all of this money to susan robinson in charlotte north Carolina it is a matter of life and death because my finance wants to come home and bring one of his soldiers home with him.

because it is flooding so bad over their people are getting killed over their in Nigeria. could you please call me at 321 443 6524 I need your urgent respond please my name is Elizabeth Mary Williams I sent the money.

and all of the names I gave you in my message was the person was picking up the money.

Yesterday it was rejected. We been doing this for 5 yrs every month. It is sent from Texas to the Philippines. Is this a common problem. We usually pick it up at ML Hueler

on july 18 I sent my wife in the philipines 500 dollars through moneygram. when she attempted to get the money the agent there told her the reference number was no good. I contacted moneygram and they tell me the money was receives the same day at a location over a hundred miles away from her.

when I talked to any philippino moneygram agent they could find no reference number and said the number was invalid. after 2 days on the phone and going around and around in circles with moneygram I concluded they had no intention of solving the problem.

I am sure the agent in philipines took the money and then deleted the transaction. they have cameras in every location and all the agent in America had to do was have camera reviewed at location they claim money was paid out at but moneygram did…

I simply sent money in the amount of $80 to my cousin in Florida, and they rejected the payment, they did not call me, instead I am playing this back and forth game, with moneygram on where my money is. I simply want to send money to someone who is family is that too much to ask.

The system had some error when I went to receive money and it's been one week now, every time they tell Me they are working to resolve it but no luck I went last Saturday to the post office location in kanata Ontario at the shoppers drug mart location on Eagleson road and after providing my information to the agent , he asked me if I prefer money order or email money transfer and I opted for email money transfer.

In the end when he got the final Step, it generated some error message. Not sure what information that the agent didn't put in properly. Anyway agent called money gram to investigate and they first said the customer has to call himself so I called them from that location and was told agent has to speak and not customer.

The agent then called again and was told that there Was…

first off moneygram, what a bunch of pussies not having a place where i can send my complaint to, thats ok, this will work. so i go to my local rite aid or what ever it is this week, to collect money from moneygram seeing on how they are an agent for money gram.

i never used money gram before so i walk in to the store go up to the service and ask these relatively stupid women that i am there to collect from money gram one of them starts typing into something behind the counter and says, sorry, i dont have anything for you youll have to call their customer service department , do i need the number ?

and i said ok, alright then. so i go home and go online and find out they have a kiosk or what the fuck ever it is that you have to enter your information into before you can collect your…

I received a money transfer and had an option of receiving as email transfer directly to my account. There is some error that occurred while agent was processing it and now it’s been almost a week and they are not able to resolve the issue which is extremely disappointing. For a company whose business thrives on time sensitivity, it’s sad to see , they just don’t care about customers and I want quick resolution of the issue.