Chase Bank

1. No answer when calling all phone numbers. 2. No one to help online. 3. Emailing stating negative balance when statement online shows a positive balance. 4. When visiting local Branch loan officers have no business cards for customers. 5.

Having to constantly call to solve problems with account they create. 6. Person on phone puts me on hold from America then transfers me to Philippians. 7. then told "it happens all the time. 8. No email contact with person or persons talked with on the next day. 9.

com } so i may be able to look at what is going on. I have made many trips to bank to get information as to why i cannot recieve these alerts. It gets better for a short time then back to regular action that i do not exzist !

I even ask for an refill card , recieved it. now they are sending alerts as to wheather i have approved this . { this is why it all makes me feel confused and hurt } Please i need help !

i do not deserve to be made to feel bad about using my little money , On top off everything , my phone has broken cannot use it >

I was advised that if i switch all my accounts over to their Sapphire Banking program I would receive 60k bonus miles. I went through the effort to migrate the account and get new cards & they later told me they want $75,000 of new investments to qualify for the bonus.

This was a textbook bait & switch technique. I opened an executive complaint with JPM and they denied it and quoted the program terms, which have nothing to do with my concern.

my account got frauded and you dismissed my claim of innocnce, my social security check came in and you lied to me and told me it did not come in,I went directly to social security and got a reciept with tracking number yes you got it i return to my branch and you tell me its being sent back to social secuity, yes there has been some fraudulent activity which was done not by me, iif you would take the time and

check your audio recordings you would find i told you the truth, you called me a liar, i am not a liar i was 199% honest with you.. well in my investagation I figured out who is behind fruading us and yet you think im lying, well sir I do not practce dishonorable acts, i hate crooks its not right my parents taugt me to be a honest person, i did not dispute anything in fact I didn't…

my account got frauded and you dismissed my claim of innocnce, my social security check came in and you lied to me and told me it did not come in,I went directly to social security and got a reciept with tracking number yes you got it i return to my branch and you tell me its being sent back to social secuity, yes there has been some fraudulent activity which was done not by me, iif you would take the time and

check your audio recordings you would find i told you the truth, you called me a liar, i am not a liar i was 199% honest with you.. well in my investagation I figured out who is behind fruading us and yet you think im lying, well sir I do not practce dishonorable acts, i hate crooks its not right my parents taugt me to be a honest person, i did not dispute anything in fact I didn't…

Fraud department is a fraud. Had money stolen from my checking account and reported it immediately. 8 days later still waiting for the famous Statement of Dispute letter to arrive. Called the fraud dept again and was told I could expedite getting the letter by requesting at the local branch. Went to my local branch and my officer tried to get the letter only to be told it would not be available due to an error on their part. After an hourlong conversation with a supervisor, was told it could take until July 4th to receive my funds. This is UNACCEPTABLE!!! Worst customer service I have ever received on the phone.

I have been a customer for more than 25 years. I think that will be changing soon.

The branch personnel were amazing!!!

I purchased from a funeral home a prepaid funeral arrangements for my spouse and my self. From Family Funeral Services as it is required by the veterans administration as my spouse is in a veteran nursing home in case of immediate death.

The charge was for 12, 646.00 dollars. The family home decided to split the charge in which I was not informed of that info. The charge was posted as 6,363.00 on my card I received a text asking if I had charged 6,363 in which I responded no and than I called the bank and informed the rep that I had charged 12,646 to my credit card and the charg was made to family funeral service the rep told me that the charge was to a insurance company. I told her I was not aware fo this company but to please make sure that it had noting to do with the prepaid funeral…

In December I had money taken from my account without permission. I was told it was taken care of. I didnt follow up for the reason I was assured that it was taken care of. the issue from December was not resolved and I am missing 277 bucks.

They will not refund me all the money because of a 60 day policy. Two why if it was resolved allowed to come out of my account again. I feel that your customer service agents didnt do their job and I should be able to receive the money I lost.

I went into the Chase bank in Green Valley, AZ to set up an account. I wanted to setup my account and a linked account for my son. There were no people in the bank and several employees doing absolutely nothing yet I was told that they only had time to set up one account.

On top of that they were rude about the whole situation.

I have been refused to get a form notarized by Devon Mitchell who works at the Chase bank in sunrise village in Puyallup, WA. I have gotten other forms notarized and have never had this issue. I even asked if he could show me proof that he is unable to notarize my forms without having the other forms that does not indicate any notarization. The forms specifically indicates the starting point of notarizing, and yet he still would not notarize the forms as it discuss my personal information that I am not comfortable sharing with Devon. He also did not show anything stating that I would have to provide other pages. I am in the process of contacting BBB as well and filing a complaint because it was unacceptable for him to turn me away.

Thanks,

I called Chase in regards to my deposit and the charges and asked for upper management and was informed that I would receive a call. It has been 10 days and I am still waiting on that call. I am extremely angry and upset at the treatment of the CS rep from Chase and i want my issue resolved.

My deposit was placed on hold and I was not informed.. I believe this was done so that Chase could just make money. I want my fees returned to my account now and it would appear that my call is being ignored.

Chase is just a rip off bank trying to RAPE people over and over again.

They consider a "business day" ending at 11 pm. When I called the customer service line a lady named "Ric" told me if there's not enough money in my account my debut card transactions will be denied, and yet could not answer why anything automatic connected to my debit card will still come out and

bring me into a negative when it's supposed to be set up specifically not to do that, when I questioned why I legitimately got no answer and complete silence for about 30 seconds. I thought I got disconnected but got a response when I said hello.

Asked the same question again to once again me completely ignored. Will be looking for a new bank.

This is the branch on 55 water st, NY. I opened a new account had all my money transfer over, they never requested a debit card, as I found out 4 weeks later. I was told they don't automatically do that ??

I also asked to have money transferred into my savings account once a month. That is not happening. A week and a half later my card, which I though was coming never arrived. I want back another rep sat down with me and went on the computer and said he put in the request.

another week later I found out he never put in the request when I back again. The next person put in the request updated my address because he said it was wrong in the system.

finally after 4 weeks I got my debit card. now I have to go to another branch, which is taking me out of walking distance from my job to get…

I needed to close a bank account and transfer funds to my credit union. In that my Chase account was associated with the bank account, it seemed easiest to pass the funds through Chase. I took care of the preliminaries to make the transfer a week or so ago. This morning, I attempted to transfer the funds from Chase to my credit union. Chase returned an error that the maximum allowed daily transfer was less than the amount I had entered, so I corrected the error and confirmed the transfer.

A woman called a short while after whom I could not understand. From what I understood, she was questioning the online transfer that I had made earlier in the day. I told her that I had made the transfer and it is okay. She then said something to the effect that I had to give her a cell phone number and…

talk to a couple managers about my dilemma with my misunderstanding of how overdraft protection works. Call to see if they could overturn my fee and they didn’t want to help. I’m closing my account as soon as my balance gets to 0!

Hire managers who are competent and actually wanna help

When renewing my sons' driver's license online, a 'spam' popped up on the computer screen and charged me for a services I did not approve.

SPL*YOURDRIVERSTIPS 866-371-2716 SC 3.99 SPL*YOURDRIVERSTIPS 866-371-2716 SC -19.99 SPL*YOURDRIVERSTIPS 866-371-2716 SC -19.99

After having multiple phone calls trying to resolve the charge on my phone, to no avail. Speaking to the supervisor this evening, Jude, and nothing is done AGAIN. I must call 888 489 8452 tomorrow. I need to let you know I have never had this problem with any other credit card. Chase Freedom is not protective of our accounts, is not responsive when something occurs and in fact is the only time I have ever received this poor service from a credit card. Truly pitiful for your lack of responsiveness.

Rebecca Ingalls 713 721 9343

I opened a checking and saving accounts online in April 2019. Days later I found out my accounts had been closed due to verification of my address. About 10 days ago, I went into a local Chase Bank on 14th and Broadway in Oakland, Ca as I was told to do by corporate and proved my address with a letter from the IRS with my address on it and my ID.

00) would be refunded to me. 00 check. This matter is very important to me and I requesting that it be cleared up immediately by returning my money back to me. Sincerely, Carolyn S. Bonner

Years ago I started out with 2 credit cards. Capitol One and Chase. Chase is the problem! There fees and what was due the next month put me over the limit and Chase e-mailed me and told me I no longer have an account with them and to pay the amount I owe!

Capitol One has treated me right the whole time and I still have a credit card with them. Chase you should be ashamed of yourself!!!!

I disputed charges on my Chase account that I did not make. I disputed those charges but chase is saying owe the amount on my account. I had nail service from a Jeanette Skinner. 00 plus a 10:00 tip. 00 charge from a Salon and spa that had nothing to do with what this Jeanette Skinner did which were nails.

, She also over charged me for the nail service she did. I did not have any spa and salon service from this person using someone's name and business. 00 was valid. I did not state the charge was valid so now I have chase bank lieing about charges on the account.

This is the worst Bank and I intend to close it out when I get what Chase owes me. The person I talked to about the dispute had no idea what to do about this charge even saying she was confused so I get a letter with more lies…

It is Tuesday May 7 2019 and my mother is in the hospital. I needed their assistance in withdrawing money from a joint account with my mother. They threw me out of the bank instead of assisting me with my unusual circumstances.

I am very offended by being treated this way. I may seek further action

00 from my saving to my checking to make a purchase online at Wal-Mart. I made the online purchase and then checked my account to make sure the funds had been pulled out by Wal-Mart, and they had been. I continued using my account as usual and had also made more money transfers to ensure I had the money in my checking to cover further purchases.

00 in my account which was thought to be entirely from my deposit. 00 that was in my account at that time.

HOWEVER, oddly enough, Wal-Mart again pulled out their money once there was not enough available, making my account go negative. I saw the original Wal-Mart transaction go through almost immediately on April 29th and was never notified that it was declined and/or reversed.

FURTHERMORE, the money was never seen back in my account until I…

The CHASE bank on Sping Street and Main Street in Ossining Ny treats non Spanish speaking customers like crap. They greet you in Spanish and if you say you don’t speak Spanish they start with a attitude. It is not my main branch but I only go in there when I have to. What a disaster.

It is not the way business is done and they should get a restraining on how to deal with people.

Please let them know to stop harassing me over this closed account. I’m on Disability and depressed and my nerves cannot take it anymore after today. They called today Saterday on a closed account that has a zero balance. I received numerous letters and calls that I have a balance which is incorrect.

I have my statement 3/4 ending balance zero. My nerves are so bad I’m goin ER with chest pains. This account has been zero out with a $7 cashier check Chase owes me. Why cannot any of the departments communicate with each other.

I was a Lawyer for Legal Ethics and Professional Responsibility issues. Before I was shot in both legs in Iraq. I’m not trying to be big shot just putting it out there that I’m educated and know. Please stop letters and calls cause it beginning to be a harassment…

Horrible service at chase in Houma, la. The chase on grand Caillou Rd (70363). The manager is horrible, no empathy for customers, doesn't go above and beyond to help. This is the main reason I'd never bank at such a place.

Customer service just doesn't exist anymore. The worst part of it all, it was the manager who didn't display excellent customer service. I thought managers were supposed to lead by example. Tranika Pittman displayed the worst customer service ever to be a so called manager.

CASE #60157509 UNRESOLVED ISSUE WITH TENANT SECURITY ACCOUNT--NO RESPONSE FROM CHASE BRANCH, BANKER SUPPORT DOCUMENTATION in Boonton Branch-contact and i will forward SEE BELOW

Good Morning Anjana.

On Saturday April 13th Clare Dooley Glander went to the Boonton Branch to close the rent security account for Richard Oliver but was told he should come back Monday. He returned on Monday April 15th meeting with Rimple & yourself to address the issue. The branch was unable to close the account or any other function to the account presumably because of age of account. After much time in the office, it was determined by Chase “back office” that the only remedy was to complete “National Account Closing Request” form as well as note from Clare Glander stating check should be addressed to him as…

I wrote a check on April 5,check number 701 for seventy dollars and Chase took $700 out of my account. I want my account to be credited for the $630 which Chase took out of my account immediately. It was your mistake not mine.I can always close my accounts if my money is not returned ‘

, and then she said "I am sorry, let me check with the manager", and waited two weeks for the manager to check with his superior, and then they said may be will give $150, My question is do you think that is fair banking? I do not think so, simply because that is not the same treatment I get with wells Fargo and first community credit union.

the problem is I was trying to open another two account one for my son and one for my daughter. The conclusion is I am going to close my account, but please do check on…

I went to the Cranbury Road East Brunswick branch NJ 08816 today, April 27, 2019, at about 1:00 PM to take care of my account with a CSR but there was a total staff of 3. 2 tellers and 1 CSR.

The branch closes at 2:00 PM. There was a couple inside with the CSR and 1 individual waiting before us. Till branch closing the CSR stayed with the couple and the person before me and I with my husband were turned away saying the branch was closed at 2:00 PM.

Completely unacceptable for a CHASE branch to be so understaffed on a Saturday when people can spare time for personal needs. I don't want to be a CHASE customer anymore!

-5**** Dec. 2018 Sent out a bill pay to my mortgage company as I have for the past 2 year in OH. I received a call from a person in NC saying there had been some mistake and that they have my check to Mortgage company and that I should call the banks to inform them.

This began a very frustrating journey with little to no success. The money was refunded wile being investigated - perfect. The money was taken back out and the investigation went the way of check fraud Check fraud sent me the Affidavit, I filled them out and faxed them back to Chase on 7 different occasion.

No body got any of the faxes that I sent from 2 different Chase branches. For 3 months this went on until they finally allowed the bank to Scan and email the documents (welcome to technology). A week after the scan…

I'd like to Know how someone could get a $83,000 loan for a home in 1994 and in 2019 still owe $73,000

I asked a simple question about a direct deposit from IRS and the representative was giving irrelevant answer. Furthermore I down loaded the chase ap (spelling not sure) to both website and to my phone and in both cases I told the website to remember my username and password. But when I go to website it keeps on asking for the password, If this keeps on going I will choose another bank because you all have poor service. Both computer and my phone should remember my password when I sig in

I am very disgusted and frustrated with the poor service from Chase.

Your bank's negligence has cost me the lose of over 200,000 dollars. My power of attorney abused her power through many electronic transfers and forgery. No red flags came about after much undue activity took place during a 3 year period when I was ill and she handled my banking.

She robbed me blindly without any indication from the bank that there was foul play. I have involved the police but only a civil court seems to be the one to handle this. I cannot afford a good attorney now.

So she the criminal gets away and I the victim lose. I blame the bank for not contacting me. The money I sold my house for and other deposits on y behalf were taken in a very unorthodox manner that should have been noticed.

I will be shocked if you can help but beyond grateful if you can.

Manner, Conduct and Communication from Ms. Vera Agopian @ your local bank located at corner of Central & Colorado in Glendale, California. Vice President Burr, originator of the Chase Bank would not be happy with this employee of yours... I was instructed to present my self at Chase Bank located as given above to request that an issued check be deposited to one of your client's account for service render.

At the teller service of your bank I was informed that the acct # for deposit appeared incorrect. I informed and showed the teller the text instructing to pay vendor at acct # provided by your client. Thinking of error, I initiated text communications to clarify the acct # and bank entity.

I took a chair in your available sitting space to wait for response. Therein, Ms. Vera Agopian…

Chase bank closaed my CD account without authorization. Then claimed they couldn't find my CD then they found it. They claimed they couldn't find statements yet they found statements. My CD money vanished 10 days before the 1 year maturity.

They then claimed my CD was inactive/dormant which in Illinois an inactive/dormant acct is when no activity is for 3-5 years. Again my CD money vanished 10 days b4 the 1 yr maturity. Then claimed to send tghe CD funds to Unclaimed Properties of Il which was another LIE.

Now they claim I redeemed/cashed in the CD, yet any transactions are shown on your bank statement which I ahve that they sent me which shows no withdrawl of the CD and no date of such withdrawl. 84 and decided to no longer communicate or respond to me anymore.

Their suggestion was to…

San bernardino branch 115372. I've been a member for at least 17 years and never have had any unethical behavior with my account. I've been cashing the same state checks and just cashed one two weeks ago but this branch said they can't cash them until they clear.

That there policy changed . That's a lie , this same branch pulled this crap on me 5 years ago. I never have had this problem at any other location. They pick and choose what they want to do. Racial profiling

Chase bank closaed my CD account without authorization. Then claimed they couldn't find my CD then they found it. They claimed they couldn't find statements yet they found statements. My CD money vanished 10 days before the 1 year maturity.

They then claimed my CD was inactive/dormant which in Illinois an inactive/dormant acct is when no activity is for 3-5 years. Again my CD money vanished 10 days b4 the 1 yr maturity. Then claimed to send tghe CD funds to Unclaimed Properties of Il which was another LIE.

Now they claim I redeemed/cashed in the CD, yet any transactions are shown on your bank statement which I ahve that they sent me which shows no withdrawl of the CD and no date of such withdrawl. 84 and decided to no longer communicate or respond to me anymore.

Their suggestion was to…

After online discovery that $3000 had been moved from my savings to checking acct. I immediately transferred the money back to savings then changed my user name and password. After which I called chase online phone number which was in India.

After speaking to 3 Indian representatives, including a supervisor, who all said I had to go to a local chase bank to get this straightened out, even though I lived half way around the world, and had been using online banking with chase for over 10 years, they said that made no difference.

At that point I asked to be connected to chase fraud division in America. I was connected with a gentleman at chase fraud USA who said the money was still in the account and that they has stopped a $1000 and a $200+ transfer from happening, so my money was safe.…

For the last 3 months I have been receiving a late fee charge on my credit card, but I make my monthly payment every 3rd of the month. I call in every month and they remove the free, they tell me that it will no longer happen but I just received my 4 late fee.

Can someone please call or text me at 703-420-0673 and let me know how I can resolve this on going issue. Thank you,

published review 3/23/19 Through a series of unauthorized charges to my debit card, I was subsequently charged closing to $560 in overdraft fees. After 19 hours total on the phone, meeting with a bank manager, and speaking to 8 separate managers on the phone, even compiling my own spreadsheet so it was crystal clear, Chase is STILL not refunding them all.

I explained that I am a veteran that is in process of getting my disability and I cannot have them continue this madness. I have been promised timamd again it would be taken care of. Only four charges have been credited thus far.

Corporate Chase would rather spend thousands in salaries for the agents/managers I have spent talking too, rather than just credit the remaining fees which were of NO fault of my own and claims were filed. I…

I made the very stupid mistake of sending a $1500 payment to a Chase Card that is no longer active. I have spent multiple hours faxed information and spoken with rude representatives to get my money back. It's been over a month, and now they still claiming it will take another two weeks for them to refund my money. They claim that have "the right" to take up to 30 days to refund my money.

That 30 days did not start until I called them requesting my money back. Even though they have no record of my old account and it took several time to convince them that I did indeed have an account. How do they track anything, how secure is your account when they can't digitally find money they received that does not belong to them. It took them two days to cash the check!

They are not paying me…

my card ti expire at end of month. i called to check on my replacement card. on feb 20. the person told me that it had been mailed at earlier date and he would cancel that card and send me a replacement.

the first of the month, i receive my cr card. when i tried to activate it, they tell me it been canceled at my request. but, u have a new one coming. this was on beb 20. so far, no card.

i asked to have the orginal card re-instatled . would not do it. so, i have no card. cannot buy online or any other way. still waiting.

Bonnie at the business department withdrew $3,330 from my personal checking account for the line of credit that I owe from my previous business that I have not operated in years. I am a salaried employee. She withdrew an entire pay check of mine and has caused me a huge financial hardship.

I complained to her and her supervisor requesting the return of my money and I received no help. I had been paying $150 per month and the $3,300 is completely disproportional and unlawful and unexplainable, especially without any notice to myself.

I cannot believe that Chase would treat a customer that way, especially after so many years.

My wife and I have had accounts at Chase for several years; savings, checking, mortgages, the whole thing. I have been appointed Guardian of my wife's adult son who also has an account at Chase. I live in Texas, the Ward is in a facility in Kentucky.

I went to my local Chase branch to change the name on the account and\or open a new account as Guardian. I had a certified court order The local branch said they thought the court order; i.e. Certified Order of Appointment was insufficient. . I asked what they needed and was told I could either:

Fly to Kentucky and open the account there; or

Hire both a Kentucky lawyer and a Texas lawyer to review the judge's orders and issue written opinions.

I spent hours back and forth with "Customer Support" (CS) Most responses indicated they had not…

I opened a checking account online due to the $200 bonus offer with a direct deposit. I just started a new job and set my payroll up to go into my chase acct. 1st problem: Locked myself out of the app bc I forgot my credentials.

An 800 # was listed with a message to call to get access to the Chase app. I called. Was put through to 2 people, who could not help me and said they some department is reviewing my account stuff and would be complete in 48 hours, I was told someone would call me when it was complete.

3+ days later I called the 800 # again. And the exact same scenario as I described above happened. I’d be contacted within 48 hrs. No calls ever came I’m from chase bank. I went into the nearest branch by my work on my lunch break desperately trying to get some answers and…

Chase is the most incompetent group of people and process I have ever encountered at a bank. To be brief: I ran 4 credit card charges totaling almost $20,000. Which were all approved and posted to my account. I even called my bank to assure posting and everything was as it should be. A few days later, they retracted all the charges for dispute. Then Chase told me I wasn't an authorized signer on the account and I couldn’t do anything; the next person said I was, then I wasn't and so on and so on.

I had moved the office in July 2018, changed the address. Then every time I called, they still had the old address - changed it a second time when I changed the username and password - not sure how you do that as a non-authorized user. ???? Upon initial dispute, they still had the previous…

I tried for 2 days to contact my Chase branch to get a SWIFT number so I could get some funds transferred with no luck. I ended up having the funds to my USBank account in Logan Oh.

Dennis McCann

I cancelled my account with Chase at least a year ago. Yet I am beseiged with offers et cetra. To talk with anyone at Chase has been unsuccessful. I want to be unsubscribed from ANYTHING that has to do with CHASE.

TAKING ME OFF ALL ALL MAILING LISTS. This is beyond annoying and devasting to our forests. please do so and confirm by email ASAP.

Tellers like Angel at the east farmingdale branch in NY need to be better educated on receiving customers. He does not greet the customers just a simple "NEXT" and as he is helping customers he is very chatty and laughing with his co-workers.

2nd - he asked me in front of a bunch of stranger for my social and they are not supposed to do that. they are supposed to ask you to write down your social, not blurring it out in front of a bunch of strangers.

you never know who is listening and retaining your information and bam identity theft.

97 balance I had and wanted to get rid of the interest so I could better afford the monthly payments, they said they would send me a check for that amount and I should deposit it and then go online and send them the payment thereby getting rid of the interest.

97 and deposited it, I then went home and was looking closer at the paperwork and realized I had signed up for a bank transfer thru Chase and thought it was the check I was expecting from Citibank. 97 with chase which I have until 1-11-19 to do.

31, why did they just not stop this transfer like I asked in the first place? Now everything is a mess and I am stressed every day over this. I live in Davison Michigan.

I would like to file a complaint about representative April Bowles at the Woodland Hills branch of Chase located on Ventura Boulevard. I went to the bank to make a deposit and at the end of my deposit, the outside teller machine had a message that stated that it was having problems and that my deposit might be affected.

I went inside the bank to tell someone. I was on my way to work at the time. There was no manager in site. There was a line of people waiting to make a deposit. I tried to get Ms.

Bowles' attention to let her know there was an issue so I could be on my way. She ignored me and continued with a prissy attitude to service a client. When I asked for a supervisor, she snottily said that she was a supervisor and continued to ignore me.

" She treated me like crap and I just…