Chase Bank

I can't explain with words how much frustration I have with Chase Credit Card Customer Service. The people who answer the phone (English) not their first Language. I hear half what they say over the phone and can't understand the other 50% of the questions or the conversation.

They transfer you to a different department with another person who would ask the same questions. They ask 6 questions or more to verify your identity which all of them tedious and unbelievable ( like ask about my debt card security code, or my social security number), and the previous agents asked the same questions.

It’s crazy, the agent talks to you then transfers you to a different one then the new agent asks you the same questions that you just answered with his colleague. It drove me to the wall. Within just…

This complaint was in the Chase bank on 1344 N Tustin Street, Orange, CA 92867. I have received a poor service from this branch manager Varinia Selpuvelda-Martinez. I came in with another person from my work and spoke to Varinia.

I asked her a question on cashing the check here and she told me not to speak because I don't have an account here. Then she turned away and talk to my co-worker who has an account here. I told her later that was rude of her..

And she stand there argued with me that it was not rude. This branch manager has poor manner, not sure how she is the manager of this branch. Do not trust her with your financial advises

Negative numbers need to be added. My brother was diagnosed with cancer. He had asked me to be his poa. I said yes. Forwarded to Chase. They confirmed i was poa. 30,60,90,120 days late, charge off's etc. Chase's response you were authorized, the user. Which was not true.

And Chase does not care. A horrendous heartless company that only cares about $.

I opened up a checking account with a deposit of 3000. A week later I deposited a 3500 third party check from my dad because he was going out of the country amd he was paying me back. It was a stock check from metlife.

A couple of days later I noticed they froze my account. I call them to see what was going on and they told me i needed to come in with my dad to verify the check. That wasnt possible because he is not in the country!!!!

We called to try and stop payment on the check but they said we couldnt because it was already cashed!! So chase went as far as to cash the check and now they wont give me any of my money back!!!

They want me to jump through hoops to get my money back! They flat out robbed me. It is now day 15 and i still dont have my money and no resolution. I am now…

Case- Ecw200116-04311-R1 Account: 568351933

BBB- 14098670 / 14098670

Assigned to Alison ext# 1290503

To whom it may concern,

I have open a promotional checking and savings account, with the condition of $200 dollars to checking account after the first direct deposit and $150 after 90 days of a minimum balance of 10,000 dollars. I initially transferred $4,459.85 on January 16, 2020 into the new chase accounts from my precious bank. I have visited the local branch to bring my ID and get the direct deposit information. After 2 business I was contacted by chase stating the bank accounts were closed and a restriction was placed. As per the agreement, chase can close the account or I can close the account at any time (that’s is not being disputed) I can take my business somewhere else. But…

I had $375 in my saving account about $125 or more in checking account. I deposit a TX lottery check for $2600. I live in Houston TX this is not an out of state check. The TX lottery deposit the money and says I will be able to get the monies the next day.

I was told by Chase Bank they would hold the check until the 13th. I deposit the check on the 3rd of January 2020. some direct deposits bills came into my account. My saving is gone plus checking account. I am being charged $34 each day for insufficient funds.

I did everything and they continue to charge me instead of giving me my money to cover my bills, Usually if you deposit a check it says pending until they release your check.

This isn't fair for working people where as Chase Bank take advantage of their customers and charge them…

Hi again. I submitted a complaint to you via a letter an hour ago about a young Chicago African/American male who was offered a job with Chase which they later rescinded. I am asking you to delete the young man's name if you post my complaint because I did not get his permission to use it in my complaint. Thank you.

Appalled at how job offer was rescinded for Chicago young man named Stuart Osborn.

The average life expectancy for my ATM card has dropped to two weeks before it gets cancelled because of “ fraud”, if it’s happening this frequently then clearly there is a breech in this banks information security, I am consistently kept from my money, I am terrified to try to use any chase card, I am going to withdraw every dime I have in this bank and stuff my mattress with it like the old timers did, I have two other bank accounts in different banks and have never had this problem so it is endemic to chase bank and

the only recourse they can seem to find is cancelling my card and sending out another one, shoddy, just plain shoddy.

I would have put "0" if it was offered. It was just a very bad experience that got worse as I was in the lobby. I came in to deposit a check. Everything was fine and smooth. It was a bit slow so I can understand why 2 female bank tellers were standing off to the side waiting for more customers to walk-in.

What I overheard was very alarming and something would not be tolerated if heard by the branch manager or higher ups. As I was getting my check deposited I could hear one bank teller (Ginger Cook) telling the other one about a customer of Chase.

She said some things that should not ever be said in front of another customer. She as complaining about her the whole time I was in complete shock that she was this comfortable to complain about another customer in front of me.

I will admit I…

A VP lied to me within the company and HR was no help. Now I have to get a lawyer. I worked in sales and VP advised that I would get my incentive to the end of my 2 week notice which would have been October 4th.

Well I got my incentive it ended on September 20. I called HR and I was advised by HR it was my word against his. I emailed her head of HR that directed me to someone else and that advised it would be investigated.

" I asked management and that Vp that lied to me, if it was so clear why didn't anyone know when I asked! So, it is okay to have your VP at the time lie to you?! At chase if a customer was told something different by an employee they would honor what that employee advised during that call because they represented the brand.

They don't seem to care about lying to a…

The worse bank ever! If I could I would give them zero stars. They have mismanaged my money on so many occasions and I was left with the fee and some of there customer service reps are so horrible to the people.

They charge for everything and don’t give you a grace period to even put money in your account before they charge you a fee. One time they must’ve put money in the wrong account and then took it out and then charged me for it.

I am withdrawing my money from them ASAP. This is bank is fraud and they take take take and never give give give. I’m so pissed because they do these things magically before holidays. They decide when they want to pull things out of your account and you’re left with the short end of the stick.

fore31 2019 My husband John A. Geiss suffered a major stroke upon leaving the hospital the next morning Nov 1 2019 I his wife Diane Geiss discovered his debit card had expired on Oct 31 2019. There wasn't time to worry about the card or pay our rent or any thing else, after five hours of surgery I was told John was going to die.

On Nov 3rd John passed. On Nov 4 th I went to Chase explained the problem. I was escorted to a teller with Johns expired bank card only to be told that John had no benificary named. So I would have to have a certified marriage license and a death certificate to with drawal and California law says I have 40 days probate to wait.

40 days pass I return to Chase with the required documents. The personal banker requested my ID which I provided my New York state…

0 stars. After applying online for a business checking account and a business savings account, my checking account disappeared. I called Chase and was told I filled out my paperwork wrong, so they closed my account. I asked them why hadn't they called, emailed, or mailed me so I could correct the issue, and they said it wasn't their policy. I asked where my deposit went. They responded that they would refund it to me.

It's now four months later and I haven't received my deposit back. I've called and emailed to no avail. Writing to the BBB now but I don't expect any action. If I'd read reviews before starting an account with them I would've realized they have extremely poor practices.

I had Marriott credit card for a long time. Recently, I had to change the account number and send payments to a new address. I sent my payment through Billpayer a week in advance and called several times to confirm the address. I have proof that my bank sent the payment, yet Chase states they did not receive it a week later on the due date. They LOST my payment. I am seriously AFRAID to use this credit card. I paid off all that was owed, and closed the account.

I am a frequent user of Marriott hotels. This experience has been horrifying. I will need to get the word out about this problem.

For the second time this year I've made a deposit into one of my accounts at the chase bank only to find out later that my money was taken out of my account without notifying me that it was done and why. Both times it was after a deposit made into the automatic machine. 00 dollars.

I only found out about it a few days later when I checked my account to verify how much money was in the account. 00 dollar check that I had deposited on Friday 1-4-19. I was told the check would be mailed back to me.

When I called the number provided by chase to inquire when I would get my money back I was told it would be 3 or 4 days. I protested and asked how much interest the bank was going to pay I was told zero.

I find it troubling that chase can take your money, not notify you that they did it and not…

My complaint is to complain about my Chase business credit card account which I recently closed but before that I closed it I was having issues trying to get the right information to customer service because they kept telling me that I needed different things each time I talk to them one thing was I needed a copy of the other bill that paid the same charge that they were charging me for etc. so I just closed the account it was nothing but a hassle when it was going on for a couple months.

40 but they actually charged me a late charge Of $39 which I didn’t feel was appropriate I was working with them the whole time trying to give them what they needed and wanted. So I guess my complaint is twofold I had to pay A late fee which I didn’t feel was my fault and if you look back At your records…

S. Marshal had orders for funds to be taken from my Chase account. Chase, receiving the documents from the US Marshal then took $75 from my account and sent an email saying that they would be taking more than 5,000 from me.

They gave me the Marshal's phone number who then told me that today is the day the money is to be taken from my account. I was not properly notified of any details about this transaction. Chase said in an email dated Nov.

1 that they would be sending me a letter detailing the action, which as of Dec. 2, 2019 I never received. I did not see the email in proper time to address this situation (traveling, etc) and I have been a banking customer with Chase for over thirty years and they send me bank statements, yet did not think it important enough to send me information…

@ now I money in your bank account and a bank card I can not use 3 hours on the phone chase card fraud manger is saying it's the fraud department manager/card manger says it's fraud department I'm I the middle with a card I can't use and going home for Thanksgiving with no card for all you banking made easy and try your on line used 800 number after 3 hours on the phone it too for a trip around the world talking to 6 supervisor / manager ended in the Philippines with a manger name Tin a then

she hung up the phone

00 dollars it did not return our money it gave us an error message and a number to call we called the number and made a claim only to be treated as if we had done something fraudulent by just depositing money into a bank that we trust we are still waiting on the bank to put the money into our account or issue a credit until the dispute is completed on this day my wife spoke to the teller at the drive thru of the bank who advised that it is cameras and

they should be able to see the error and me making the deposit however we have not gotten anything not even a phone call from chase the is so frustrating that is money I don’t really have to just not care about it

Would not cash checks under there name nor would they release any of your money once you open an account with them. Will never deal with this type of service.

I have been a customer of Chase for over 15 years and worked for Chase for over 5 years. I was devastated that they are not willing to help me to become current with my mortgage. To start I was laid off from 3 jobs within the past 2 years.

I called Chase who informed me that they would place me on a employment forbearance for 5 or more months where they would reduce my payments and as long as I made all payments they would guarantee a loan modification to get back on track. thanks for letting me vent.

I have had some direct withdrawals from my account that resulted in NSF fees. I changed my request to decline NSF coverage and now charged return check charges of the same amount. ..$37.00 each. Because i have an account with my son, Chase has debited my son's account with no authorization by my son or myself. I want my son's money RETURNED too his account immediately. He is not responsible for my transactions or negative balance.

Jeana Reid Delawder 469-474-4315

After receiving many request from chase bank to open an account. I had account with the bank in the past, that I closed because I had other accounts. I finally decided to open a new account with Chase . I did that online, after I went in to a brench and Was told by a manager that it would be faster, and that I could get all the promotions from chase bank.

After I open the account, I went into a branch after few days, met with a manager who told my account was fine and that I can have direct deposit into my account. I set it up right away. After two weeks my paycheck came into the account.

I decided using my card, but my card was not working. So I call Chase bank and spoke with a supervisor, name Prajesh who said he was supervisor for Lost prevention. He told me that his department closed…

The Chase Auto Dept service is horrible! A year ago we moved to Florida with a leased vehicle, we had to register the vehicle in Florida from NJ - Motor Vehicle in Florida needed a copy of the Title we filled out the proper paper work.

Our lease was up we financed the vehicle with Chase since we have all our accounts as a Private Client with Chase. Unfortunately, the Auto Dept for Chase doesn't know what they are doing. They sent us paper work to complete showing the actual mileage for us to sign with no directions.

We completed that paper work 3 X's. Now we receive a Power of Attorney to sign. It was signed & returned to Chase Auto, Yesterday & today Oct 31, & Nov 1st we receive a voice mail that they need the paper work, which wed sent back over a month ago.

The message left no…

I was at the Chase Irvine CA (13128 Jamboree Road) branch and was not happy with the service I received. They would not cash a check that was written to me from my elderly aunt in Fresno. The check was stale (over 6 months old) and that was the issue. The teller would not cash it, so I requested the manager. He also refused to authorize cashing the check. The amount was $50, and was written last Christmas. The manager insisted that I request my aunt to re-issue the Christmas check. I refused because I didn't want to bother my aunt with such a minor request. When I insisted that Chase cash the check. My main bank is Chase. My aunt's check was written on a Chase account. The bank could check both our accounts to verify that both parties could cover the check.

The bank manager still refused…

Went to local branch to open savings account with son. 00 if you maintain a 15,000 in account for 90 days. Agent never asked to see coupon, and proceeded to tell us about the promotion. Reminded my son to maintain 15K to receive bonus.

Asked us how we would like to fund the account. We said we can do various methods, and internal transfer from Chase was one option. Never mentioned we needed "new" money. She said transfer from Chase would be easiest. 90 days came, no bonus.

Have been back and forth with agent and branch manager, and nothing accomplished. Kept saying it was my fault for not presenting coupon. Weeks later, I contacted an online complaint number and was referred to an escalated claims department in Texas.

After another week, this Lady, Denise, tells me that the coupon is…

Chase bank closed my account without notifying me, they said they sent out a letter to verify my address but I never got any letter. After that they returned by wireless autopay payment (which made me pay late fees due to this return payment and 6 months of autopay restriction on my wireless mobile pay account), also when they closed my account they sent out a check with whole balance in mail which I still haven't gotten it after 3 weeks of account closure, still waiting for it.

I have called chase customer service 10-15 times to clarify all this visited the branch multiple times. They have treated as if I am the fraud on my own account.

Also Yzonne from fraud complaints dept, today did not help with any of my concerns today - check still not received and is lost somewhere and my late…

I am very disappointed with chase and as loyal customer and military member. I specifically asked the question about a business product and they neglected to give me the full information. How does a company withhold information from a customer especially when the customer specifically asked?

I would not recommend anyone use chase/JP Morgan products if they are going to treat long standing customers this way. Providing your customer with all information about a product as well as the process is just good business practice. The same questions where asked to other banking institutions and they provided all details so that the customer can make the best possible decision.

I still have not received a call or heard anything from any one from chase that was suppose to contact me within two…

First off, I’m not one to write a review. As a matter of fact, this is my first and I’m 65 years old but I felt this review needed to be heard and personally, I needed to vent! Both my parents passed in 2017 at two months apart.

As Trustee, I had some court documents from my attorney regarding a release to my parents IRA and CD accounts. I went to my local Chase Bank in Hanford, California. (Abraham) was the banker that “helped” me. He seemed irritated and acted as though I was a bother once hearing my requests.

I felt very rushed as Abraham quickly asked me for my contact info and told me he would call me in a few days. After approximately two weeks of no response, I called the bank but only to get the run around.

Finally I went to the bank in person to speak with Abraham but he stated…

Sept. 27, 2019 I walked into your Visalia Branch, Akers/Goshen sorry to say your manager was not friendly that day, and he never thanked me or offered an ear of concern to listen. I was concerned about confidentiality, based in reference to stop payments I made a year ago beginning last June.

It was a general question, (what should I do when expiration date gets near ) and since I had been told by that branch last year that I would need to do another stop payment after expiration date I decided to check in at the bank. After a few days, I was even more concerned to find out that all my scheduled payments were on (check return review).

On 10/2/19 I went in and spoke to manager at another Chase branch in Visalia, downtown Court/Acequia and was given excellent customer service; she listened…

This Chase manager is lazy! 22 checking into the branch to deposit and because it had the words estate of. Wanted me to have the maker reissue. The Trust account on file had all the documents they needed to cash this check.

This manager could not deal with a conflict so he closed the account. This account was opened in 1986.

I opened a Checking Account on 6/27/2019. The terms included $300 for New Checking after having my direct deposit made to the account within 60 cays of account opening. On 7/01/2019 I went into the bank and a Banker completed a "Government Direct Set-Up Form" to have my Social Security retirement benefit directly deposited into my new account.

I have a copy of the form. Account information advises that the US Dept of Treasury takes approximately 4-8 weeks to process the request. My July direct deposit did not appear in my checking account. My August direct deposit did not appear in my checking account.

So, on or about August 25th I called the bank to ask about the process. I was told it was my responsibility to see that the direct deposit was completed in time and that I did not qualify…

I've made a deposit into a Chase Bank customer account who is doing fruadualent activity. I've been back to the branch where the check was deposited to put a stop & hold on the funds an they said its nothing they can do an no information they can provide. I have receipt of this transaction attached , I also have a filed police report through my bureau ( Catasauqua Police Dept). Been going back an forth an given the run around about this transaction from chase management its definitely not fair that I'm treated this way. This is a chase customer committing a felony an its like there condoning it an accepting was has happen. Please feel free to contact me on this matter. Thanks in advance

Najm Calhoun

This message is a complaint. I deposited a check from my 401k into my bank account and now its on hold. I don't think its right that I have to wait 1 week to get the hold off of my account and have access to my money.

I could have cashed this check at a currency exchange but no I decided to deposit it with Chase. That money was for my children now I have nothing until next week. I will continue to complain until this hold is off my account. That check is legit.

Chase can verify it with the merchant. Once my check clears I will close this account. I'm not happy with it.

I have been a loyal Chase Visa customer since 2009. I have always had the opportunity to connect with people at Chase and issues have been resolved. Never has there been any concern with maintaining this card. Until now. I am moving from my home into a smaller more do-able Townhouse.

I have two children in college and one son back home after serving time in the Army. I am trying hard to get the best interest rate possible. I applied for a loan, accessed my credit report and noticed a mark against my credit for a Chase charge in May, 2019.

As you are are well aware, a credit score plays a huge part on getting the best interest rate and the fact that this is recent plays a bigger role. 00 dollars due on the entire card. April was missed...

I clearly realized that at the beginning of May…

I booked a hotel room through chase points program Ibis Styles NYC Airport Laguardia. I paid half with cash and the remainder with points (10,000) points. My son, who is 18 years old was the person checking into the hotel, alone.

Chase website stated the hotel policy was 18 years old was the required age. My son is 18. Upon checking into the hotel at 11pm he was refused a room because he was 18 not 21. He had no where to go but the airport, which he walked to and slept there.

The hotel refused to provide a refund because the room was was booked with no cancellation.

First of all they cancelled the room not my son.

Second, Chase had the wrong information on their website. It now reads 21!

However I made a copy of the 18years old requirement. Chase would only remit 5,000 points, as…

Chase next to the Yonkers train station is notorious for long wait times. Three windows and one teller. Long lines. No effort to try and get people out in time to get back to work. Not an isolated occurrence.

I am a small business owner in Chicago. I switch our banking acct to Chase from Wintrust, ( now regret) Shortly after, the merchant services sales person contacted me and convinced me to switch to CHASE for POS Services, from my prev provider.

00 was to be deposit to my bus acct overnight. Friday is payroll day - I wake up at 5:30 am to pay my team. Well, except no funds. I begin calling merchant support, they advise there is a ‘funding delay’ due to technical issue.

They dont know when it will be fixed. I am not happy. I contact my Merchant Rep who sold me the services, he is in Dallas. He contacted me right away and had called to find out for himself what was going on.

Wrote to tell me nationwide problem, no merchants got…

I'm writing because I received the wrong direct deposit number from my chase branch and my (monthly) pay check was deposited into the wrong account. I've spoke to the branch manager and I feel like he has done everything he can in his power to help but no one up the chain can.

From what I've heard so far is that the money was pulled from the account but was never sent back to my employer and is sitting in limbo without anyone up the line that can do anything and now its to the point where my employers bank nor intuit can retrieve it.

I feel like I will have to switch banks after this mishap since its been over a week and no one can retrieve my pay and put it in the right account. The next step will probably trying to get ahold of CEO James Dimon.

Chase Bank keeps charging me $12 a month and they will not close the account.

To the Internal Fraud Investigation dept of Chase bank:

Your Internal Fraud Investigation Department needs to monitor and audit the department that handles the online banking of your bank that does the accounting for Chase customers, especially the smaller accounts that do their weekly and monthly online accounting.

There has been two occasions that small amount of monies have gone missing from my checking account, namely the account ending in #2651. The first occurrence was sometime last year and this year sometime in July August time frame.

I suspect that some individuals that do the accounting and reconciling in that accounting department have been stealing customers' monies in small increments over a long time frame. They do not steal large even amounts but small unnoticeable amount…

branch never picks up the phone and will not provide documentation in the branch,, was told to get what i need online.

I been banking with Chase before it was a Chase, it was EAB bank and I had never problem like this before today, I went bank and with the help of the customer service thru Zelle I did send money to my son, the minute I come home I received not they saying my account is frozen by Chase. I try to rich your ELECTRONIC MONEY MOVEMENT number after 10-15 minute every time I wait I received same answer every 3 times SORRY WE CAN NOT HELP YOU GO BACK TO BRANCH AND THEY WILL HELP YOU.

The bank closed until Monday. I HAVE NO MONEY AND MY ON ME AND MY SON NOT RECEIVING THE MONEY HE NEED. Can you please help me understand how is this bank now working, if they CAN NOT HELP ME.

I HAVE MONEY IN MY ACCOUNT. Lately every 3-4 weeks they canceling my credit card because they think it is fraud in my…

Dear Sir or Madam:

I am filing a complaint against my bad bank chase. I called chase many many times about transfer my money to western union bank, they refuse to send my money. They just want to control my money, they never send the debit card to me. I contacted western union, they said chase never send them my money. I need money to eat etc., chase is not like human being tome, they just like animals to me! Chase is very bad to me, very bad customer service. I want to get rid of them after I find an apartment in brussels, but I need my money now. Please let them stop playing games with me, send my money to western union as soon as possible! Thank you very much!

Sincerely

Shanping Lai

I have been banking with Gainer, Chase for over 30 years , All my business accounts ( 2 accounts) are in Chase bank Merrillville branch, 180005469853 and 940642358 the problem is when I go to my bank to cash a check from my own account written by me and signed by me, a teller named Melissa for some odd reason makes me produce two forms of ID and wants to text me a code ( which never seems to work) I cant tell you the embarrassment this causes ,me, the owner of the accounts, these girls have seen me numerous times , the problem is my friend teller which never hassles me told me I need only show my license and

thats what it says on her screen, I will only say this once , if I am embarrassed again by this Melissa girl at the 1837 E. 80th ave , Merrillville IN. I will withdraw both accounts ,…

This is a complaint against Chase Bank. I had the Chase Sapphire Preferred Credit Card and used it as my primary credit card. I was planning to use it as my primary credit card for the next 30+ years. com).

They never gave me the course report that I paid for. Chase repeatedly denied my claim and never sided with me. I am correct because I never received the course report. Chase's customer service was very poor. Most didn't talk professionally to me or provided no information to me.

When my annual fee came, I decided to cancel the credit card and end my relationship with them because they wouldn't side with me on my first charge back, poor customer service, and wouldn't give me a credit for the $95 annual fee. Congratulations Chase for losing a valuable customer.

I was going to upgrade…

A rude bank manager who racially profiled me and will not withdraw money, when I showed him a government-issued ID. He insisted on giving him my Debit card I did not have it present. So have to go to another branch and on the same ID received my money.

If this happen to me again at that branch I will have to close my account. manager Nick K Snider NMLS ID 1222779 7722 COX LN 5137772560

I have tried numerous times to access our account to wire money, but cannot access the account. I have telephoned and spoke to 7 individuals at Chase and nobody seems to be able to assist me, because they cannot verify my social security number because I do not have one (I am South African).

I have ran out of options. The Chase consultants tell me to fly to the US and go to a branch. I cannot even access our money to buy flight tickets to go to the US, so are really frustrated.

I am also not sure why I need to go to a physical branch, what are they going to do different to identify me? Please advise on the way forward in obtaining access. Something had to happen that all of a sudden I do not have access anymore, maybe something is offline or somebody did something to the account, surely…

I filed a Fraud claim to Chase Bank Fraud Department. At first I was credited money back into our Checking Account, and I was told they would investigate my claim. Chase Fraud Department told me to contact the company that debited my account, and I was told that the account was closed, and the money was returned back to my Chase Bank Checking account.

I received a letter from Chase Bank Fraud Department stating their investigation had completed and there was no fraud, also the two transactions would be debited to my account. I immediately contacted Chase Bank customer service (Mary), was transferred to the Fraud department.

Beth was the person who answered my call, and I explained I had no idea who or what this company was. Beth informed me their investigation proved there was no fraud on…