Wells Fargo Complaints Continued... (Page 3)

320+ reviews added so far. Upset? Call Wells Fargo corporate: 866-878-5865

I received my bill on 05/08/15. It showed my last month payment that I mailed on 04/20/15 was not posted and a $26.00 late fee was added to it. I checked my bank statement and the check had not gone thru. I went online right away and made the payment (that was 6 days late) plus the current month payment.

On Sunday (Mother's Day) I received FIVE Phone calls from Wells Fargo!!!! I explained the reason and said I had made a payment. FINALLY after the 5th call every half hour, the calls stopped. Well, MIRACULOUSLY, the next day my check that was sent in April was found by you and posted!!!!! Not sure how that was just FOUND the next day! Harassing phone calls on a Sunday for a payment that you must of lost in my file somewhere, plus a $ 26.00 late fee???? Really??


Stopped at the bank around 2:45. (We remarked that there were no customers) went thru the drive to cash a 500.00 check in my account. There were two women working the desk and talking and talking ignoring a customer. We waited and waited, finally my husband rang the bell. I was asked for my debit card, as my drivers license was not enough. (A debit card doesn't have a picture ID ?) so I asked if my military ID would do.

Check cashed and we are leaving, I count the money and I'm 100.00 short, so we turn around and I go into the bank. Now I have to wait over twenty minutes for the woman to cash out to find her error. Now I'm late to were we had to be and I'm told, well we found the error and corrected it. I ask how much the check had to be before a second ID had to be given, I was never told an amount.

I have never had any problems at this bank before, the women always go out of there way to be friendly and helpful. Needless to say this was very upsetting and the looks were like I was not telling the truth. Someone behind the counter at the bank should know how to count!!!!! Been a customer over 20 years and never had a problem till yesterday.


Horrible customer service with online banking. Incompetent bankers…after long waits was told he would open a file to research where funds went that were transferred to my son's account which is also Wells Fargo. The funds never were transferred but were deducted from my account. After complaining about my frustration he hung up on me. So disappointed in Wells Fargo!


My wife got talked into a WF Visa. Said it would pay 5% points redeemable in cash. The refused to tell her how to redeem points. Told her do it on line or the phone. They no longer have personal service. When we try to do something on the phone we usually are on hold for 1/2 hour. This is not the only complaint. This is just the straw that broke the camels back. If I listed all the complaints it would look like a book the size of war and peace. Pain in the but to switch banks but We are going to do just that.


On April 28 2015, my parents arrived for a scheduled appointment with Annelyn Vitug at Wells Fargo located at 672 Battlefield Blvd Chesapeake, VA. My elderly Mother, confined to a wheelchair, had to use the restroom. I asked the teller where is the restroom? He said, we do not have a public restroom. Then a bank representative told me to take my mother across the street to Rite Aid. I pushed my mother across a busy street in a wheelchair to use the restroom.

How can your staff be so insensitive to an elderly person confined to a wheelchair? Your facility has handicap parking and ramps, but no restrooms?!?! The staff at Wells Fargo at 672 Battlefield Blvd Chesapeake, VA should be ashamed of themselves. How dare you send an elderly woman to another establishment to use the restroom. The experience was very humiliating to my parents.


Every year I get notice from Wells Fargo that my mortgage is going up do to insurance or tax increase. It is never specific as to which went up. I found out neither has increased. I believe Wells Fargo is using a standard form letter just to increase payment. I have called to get the increase corrected and all I get is there is nothing you can do until next year when Wells Fargo access again. It is a circle of rip off with the only end is to get out of business with Well Fargo. I am currently research lawsuits against the company to put a stop to this.


I've waited 4 hours for an underwriter to finish my loan. The loan person inside Wells Fargo said it would take 15 min to look at it. I've been sitting in here for 4 hours and the guy is waiting for his auto loan check so I can receive the truck I am buying. Poor service on the other end. There needs to be a underwriter at every bank so things go smooth. This is a bad day if you see this asap help.


Wells Fargo charging customer for copies of checks. (check 21) this charging started on my accounts several months ago. Bank stop sending copies with monthly statement. When local bank (granada hills branch) was asked about this (surcharge for including this in statement now applies) $1.00 per month or per check - bank did not make this clear.
This just show how little corporations care about costumer service. I have had over a 20 year banking relationship with wells fargo. I would like justification -under check 21 law - California, how wells fargo can legally charge these fees. I will consider moving my funds to another bank, I also have maintained a balance of over twenty thousand dollars in your bank. (small amount - I know) I would rate this bank with an F- , if there was a lower score - wells fargo would get that from me.


I am not happy with this company. Everytime I need help, the people have an attitude. I was going to make a fraud complaint and the person was horrible. I at the point of going some where else.


I apply for my home improvement like home equity line of credit I hv two beautiful kids and my wife we live in one three bad room home 2008 I brought this house around 225000.00 now home value proximately 396000.00 i apply to long beach city to build a another three bad room top on home they approve me I have 14000.00 credit card bill house payment 1325.00 me and my wife we make almost 8000.00 month please just tell me y they declined me I'm Indian that's why or what and y they play game with me please if I tell u guys wrong call me my cell, thanks I'm nice person before I though Wells Fargo is good bank but now I know Wells Fargo bank not a helpful bank or they Don't know how to keep good customer or respect sorry to say that.


What I am complaining about is that I have been buying a van financed by Wells Fargo for a number of years. I did get behind on a payment or two but was able to catch up my payments quickly. Talking first to Brenda Hess, the only one that could represent Wells Fargo in this matter. I counted down the payments until today when we called to verify this as the last payment. We couldn't talk to Mrs. Hess as she wasn't in so we spoke to DeAnn (the name she gave), and she verified that this was the last actual payment, but that we still owed a small late fee for the payment that we were delinquent on. This I had NO problem with. We made the payment as usual at the Bartlett TN. Branch and had it posted immediately.

When we returned, knowing that this may have not as yet reached your system since we were informed that after a payment post, it takes 3 to 5 days to get on your system, we called anyway being excited at the prospect of getting this paid off. However, now, one person says the we have 3 more payments, another says that they don't know, and this just keeps going back and forth. We then contacted the auto loan manager but he responded that he had no way of finding out anything. So he passed the buck and gave us the phone number right back to where we started.

I am getting the run around and for this I PROMISE that I will not use Wells Fargo ever again, and I will use every essence of my being to deter anyone from living this nightmare of incompetence as I have. My grievance is not with a particular person, but to all of the incompetent people that I have had to deal with in this matter. I would appreciate it if someone that DOES NOW SOMETHING would contact me or my wife Sandy Jones and give us a straight answer ... What do we owe and how doe we do this??? I guess I'll never know...


My name is Keith D Dawson. On March 14 2015, I visited the Wells Fargo branch at Southgate Mall Elizabethcity N.C 27909. My purpose was to take advantage of 0%APR credit card. I told the banker Cindy Walker that I already have one of their cards. That I did not want to carry another card. That I was able to payoff original card. So I wanted to know the best way to go about applying for a new card. Do I just apply? Or do I pay off card first? Cindy applied for her words the top of the line card. I was approved but for a much lower credit limit. Later the next week, Cindy called me. She said that if I payoff the original card they would be able to transfer my credit limit from the original card to the new card. I do not know who she talked to.

March 21 2015, I returned to the branch. Talked to Cade Turner about paying off original card. He called someone in that dept. I was advised on the phone by that person (name not known) to pay off and CLOSE original card. Then they could transfer my credit limit to the new card. I did this over the phone at that time. I was then told that they did transfer and combine my credit limit to the new card. Then I was told the 0% apr does not apply because of the card I had at the time. I applied for the new card not only that but my interest rate is HIGHER than the original card.

March 28 2015, I returned to the branch. I talked to Jermaine Dillard about my problem. He called that dept. and was told their was nothing that could be done because of the original card. He made notes and told me he would put them on Tonya Schmitt desk the store manager so she could get involved in it.

April 3 2015, I returned to the branch. I talked with Tammy Spruill. She called the dept. that handles this and again was told nothing could be done . Tammy sent a email about my problem, including my contact info. I did not receive a call back from her the next week. Sometime during that week, I was on the well fargo web site and noticed all my rewards points gone.

April 11 2015 I returned to the branch. This time I spoke with both Tonya and Cindy. Tonya said she would make a call to expadite affix to the problem. Then told Cindy what she had to do on her end.

April 17 2015 I returned to branch. Cindy tells me that the only thing that can be done is to reverse everything that has been done. They will reopen the original account at original credit limit and interest rate and restore rewards points. I did none of this on my own. All was done at the bank's advice.

So, in a attempt to get 0%apr credit card. I get the top of line card not at 0% but higher rate than I had before and loss of rewards points. The bank's fix: reverse everything like nothing ever happened. This is a bank error not mine. I thought the goal of this bank was my financial success. How is this helping me to succeed financially? If you can not help me please give me contact info of some one who can. All I want is the 0%apr lower interest rate my points restored


I was trying to use on line banking and was denied access due to my reporting fraudulent activity previously. In or to gain access, I was asked a series of questions that I never was asked by the bank, including what state was my social security card issued in. I gave an incorrect answer by using the state my card was issued in rather than the state my mother used to enroll me in Social Security and realized I never gave that info out. My father, who is 82, had the same thing happen except his answer was correct, and the fraud employee refused to recognize that even when my dad insisted. The question is where does the info come from and why is the account owner not asked to verify the info? Lastly, why does the fraud department not ask these questions when the account is applied for and insist on using info that is either incorrect or unknown to the user.


I have applied for secured credit card which means that it is my own money that the bank is taking, I was contacted by the bank to apply for it despite the fact that I mailed my application, I was told that this will take five minutes and ended up being half an hour on the phone. Than I was notified that I need to go to any Wells Fargo branch to submit my SS card which I did. Now I received a letter in the mail from Wells Fargo asking me to mail a copy of my SS card !!!!! (Great secure method).

I called the number stated on the letter, and a guy called Chris answered my call. The guy was so rude, he would not listen to what I was trying to tell him and kept on talking over me, ( great customer service NOT!). Now Chris wants me to go back to Wells Fargo branch to submit another id ..... I would like to remind Wells Fargo that secured credit card will be using my own money and the bank's money and for that I have to keep going forward and backward to the bank.

When I asked to speak to a manager, Chris respond was " there no manager to speak to you" I find it very difficult to believe that a bank have no manager to talk to clients !!!!!! At this point I told Chris to cancel the application and his resonate was " ok than". This was my first experience with Wells Fargo and I am surprised that customer staff can get away with such behavior. I will expect to be called by a senior member like a manager if Wells Fargo got any, to explain why customers get treated in such a bad manner and what will be done about it.


Wells Fargo Made me accept a Bank Cashiers check in lieu of straight cash, the amt was 20, 000.00. The Check was acidently thrown away, as the Reciept looked exactly like a check and was on top. In small print it said customers copy. AXX Backwards to start with, and they prob have made a lot of money by making this easy to mix up. I went to the Bank and ask Wells fargo to place a stop payment on the cashiers check and re-issue me a replacement.

First Wells fargo said no problem, we can do it immediatly for .02 percent fee. Then after 2 hours of paper work and waits, that changed to a 2 percent fee 400.00. I was PO about this out landish fee, and Wells fargo inisted they get this fee up front. I paid it, and they said I would have a replacement check in a couple days. A day later they called and said they were refunding my 400.00 and I would have to wait 90 days to get my money back.

Wells fargo then refused to put anything in writing, or provide me a copy of the cashiers check. I filed on line complaints with the Federal reserve. After that Wells fargo Fraud dept has shut off my ATM Cards on a dailey basis, they leave only one on. Of course its the one that does not have any funds in that account. So I am forced to use a card with no funds and get whacked over and over again with 35.00 over draft fees. I called Wells fargo and complained and ask that these over draft charges be removed, as they were making me use a accout with no funds. They refused becuase I filed complaints with the FEDS. Is there anyone out there who will assist, I want to file a class action law suit. This has to be a clear violation of the RICO LAW


On March 23rd 2015 , I deposited two checks into my bank not knowing that my bank not Wells Fargo had put a two day hold on the larger check. I deposited a check into my sons well Fargo account that day for 1,900 so he could get an apartment. The check did not clear because of my banks hold and Wells Fargo put a hard hold on my sons account. My check cleared on the 27th when Wells Fargo re deposited the check and the 1,900 has disappeared. Wells Fargo states it did not clear my bank had to send several faxes for 2 weeks saying the money was removed by Wells Fargo.

I have been on the phone with them every day requesting my money back since they refused to acknowledge to my son that they had the money. Yesterday my son account was closed because it was not beneficial to Wells Fargo to have him as a customer. Now they acknowledge they have the money however he has been told he has racked up insufficient fees for the last 3 weeks even though all along they have my money and after the fees are taken out they will mail him the check which he will receive in 7 to 10 days. I went back to bank demanding my money stating my son has been homeless in a different state all because they will not release the money, they could have cared less stating there's nothing they can do. To date no check . How can a financial institution steal people hard working money and not be standing before a judge for fraud.


Flooding in my home occurred on February 16, My insurance company settled my claim. Sent me the check along with Wells Fargo's named on the check. Went to a branch near my work to get them to endorse it. I was informed there was a check list I must provide before any money was to be released. I submitted all documents they had sent, each day I call to get the status of my claim, there seem to always be one more thing they need, whether it be a signature missing from contractor on the estimate of their work, even though their signature is already on waiver of lien and W-9.

The affidavit and release clearly says that it needed to be notarized, one of the representatives I spoke with, said none of the paper I submit need not be notarized. But of course I needed to get that notarized. Clear air test clearance, called my insurance company, they said in the state of California it was not required, unless it was mold or fire that cause the damage to my home. Now they want the proof (receipt) that the company who did the asbestos abatement was paid. My insurance company paid them, I have no reason to have such a receipt. So now I wait for them to send it to me, so I can submit it.

Each time I have called, they are wanting documents I have already submitted, that was not showing on their computer even though it was clearly posted on my to do check list as approved, of which I have checked on line the night before. There have even been instances that they couldn't pull out my account to find my papers I submitted. I got to speak with a representative, that was helpful, she told me that she was going to review all the documents I submitted and that she would get back to me. 3 days have passed, no phone call. So I tried to reach out to her , I was told they didn't know who she was.

I am going on my 8th weeks without the use of my home. Besides all the money I have spent on faxing, express mail, and notary, I had to rent the pod to store my furniture in for another month. Not to mention the contractors demanding to be paid. I already had one of your inspectors come out to my house once to show that work is being done to my house. Your company just keep on knit picking, as to delay release of money needed to complete my home.


On a Saturday, I go to a shop and my debit card was declined. I had sufficient funds available and contacted Wells Fargo banker immediately. I was told there was a maintenance issue something about two servers of some sort being "down" and it appears to have affected random customers.
Never have I heard of this happening in over 10 years of being a customer. I had my doubts this was really the case. Especially since the cashier at the store said, they always have transaction problems related with Wells Fargo card holders. But that was the story the banker was sticking to. He said the problem could carry over into the next evening. I decided to go to another shop and use my debit card-it worked fine! Clearly, the bankers are trained to recite standard BS to it's customers just to buy time or because they are not equipped to help. After shopping, I later get a fraud alert phone call from Wells Fargo?? Doesn't make any sense. Especially, since I was already in touch with them earlier about my issue. Two days later, try to make an online charge-transaction declined again! What is really going on? Getting the impression Wells Fargo is not forthcoming with it's customers. This ongoing/random inconvenience is a disservice to a long time customer.


I made a withdrawal for $940.00,on 04/03/15, the teller had not scanned the money,through the money machine.She counted out (nine- 100 $ bills,and (two- twenty $ bills, knowing that (one-100$ note, was already marked,with a pen marking,which it automatically. Should have raised a "red flag" after all we as customers put our trust in the bank, it should not have been given out at all ".i thought it was marked as a good note" so i went to make an ATM deposit at BofA just down the street, the Atm accepted all (eight-100$notes,but one.i then went inside the branch,to a teller to finish my deposit,the teller scanned it, and said that it was a "counterfeit" note,so we have to keep it and fill out a report ,and send it to the "Secret Service" leaving me out of a "hundred $ dollars,which came out of my direct deposit from Social Security. I then waited for the receipt to be faxed back from the Secret Service as proof that the receipt stated "Counterfeit" , in hoping to be reimbursed by wells fargo,but was told that one you "leave the premises. We cannot do anything about it, myself having psychological. Issues in understanding what is happening,i feel that as a loyal wells fargo customer, that i have been taken advantage of.I really hope that this does not continue to happen to other customers.i would like to be reimbursed.


I went to the Dana Point, CA branch on Golden Lantern St. on April 1, 2015. Previously, I went to the branch office in Laguna Niguel and needed to present my husband's death certificate on 3 different dates. The last visit at the Laguna Niguel branch, included eliminating my husband's name from the account. About a week later, I found I could not access online banking. The reason I went to the Dana Point branch was to find more competent service. I encountered Richard Toscano, Assistant Manager with my problem. The problem was that my deceased husband and I were sharing the same profile for online banking. The information Mr. Toscano provided was accurate, however, his manner was unsympathetic, defensive and dismissive. He would benefit from some education in people skills. I don't believe I am the first client with a death of a spouse and a similar problem. I also believe there is a way to discuss the joint account and profiles without breaching confidentiality as Mr. Toscano implied. I was unprepared to discover I was blocked out of online banking. My suggestion is to provide a detailed explanation of the implications of removing a name from an account. As a result of this encounter, I am considering closing my account with Wells Fargo bank.


Problem with my secured card. Out of town trying to use my card. Money in account continue to be told that a hold is on the account. Withdrawal from my account on April 02,2015, still can't use my card. There were so many different stories that I was told. Will not refer anyone to this bank.


I am having a very difficult time getting help with my mortgage payments. I have been declined based on my affordability but I would not be asking for help if I did not need the help. I can't afford my payments and I have been fighting with Wells Fargo for almost 6 months. I DO NOT WANT TO LOSE MY HOUSE TO FORECLOSURE. We have left several messages for our single point of contact and she does NOT call back


Your branch at 1681 West Fm 646 in League City Texas is without doubt the most user unfriendly bank I've ever visited. Today I went to cash one of my company checks made out to a laborer of mine which he endorsed and I also endorsed and your bank manager refused to cash it. A procedure I've done at that very bank many times in the past. Mind you now, this is a check drawn on my company account and endorsed by me and I provide adequate ID. That bank manager (642795) would be better placed in a Walmart store. Fortunately for you, your bank across the highway employs individuals with a good amount of common sense and although in-convenient for me, I was able to conduct business there. That branch would be better closed.


Hi – I was just shopping at the Pacifica California Safeway store, where there is a Wells Fargo office. I was appalled at the way I was treated by the counter clerks. I do not normally bank at this location not much at Wells Fargo, and I bank at several other banks, where I hold most of my funds, and will continue to do so. I stood by the counter, waiting patiently. The clerks all looked at me and they saw me waiting. They did nothing. They did not say anything. And then when someone opened up to help with customer service, hey took an older gentleman before me. He had been waiting there less than I had and he was not in any sort of line. And then the next person opened up their teller window for customer service, then took another person who was waiting at a line around the corner.

I protested, and said you see me waiting here… don't you? I've never been here before and don't know where your lines are. I'm standing right in front of you. And I know you looked at me and saw me waiting. Are you going to tell me that I have to go wait in that line now? The tellers just looked at me and said there's a line. Unbelievably bad customer service. Appalling.


Mike the manager of Desmoines Wa. Branch, jumped the gun having me set up an estate account for my brothers Tyrone Lewis who passed 2/24/15 He was not licensed to set this up he had Angela do this and she said,after calling your brokerage dept. telling me I had to go to probate. They said that there were no beneficiaries for this account. Ty's son and daughter were the beneficiaries on the checking and savings account and received the money and the account was then closed. I could not get to first base at the court house so I had to use my lawyer Brian Russel. Ty had a will and I am the executor. When I called your department and was told it was an annuity and Paul and Jennifer were the beneficiaries and no need for probate. I am upset because I had to spend about $1,500 of my money to pursue something that was wrong information.


Foreclosed property in Jamaica NY in which Wells Fargo refuses to evict the drug addicted squatters that are using the home for drug transactions and other illegal activities. The police has been called to the home numerous occasion, the grounds are not kept up and drug addicts continue to occupy the property. The address is Jamaica NY 11434. Numerous calls have been made about the situation but nothing is being done especially the previous owner has been deceased for a number of years... It will force us neighbors in the community to contact the public advocate to investigate Well Fargo policy on their procedure with foreclosure. Neighbor whom must deal with this everyday!


I informed a teller at Wells Fargo that I was told by my doctor that I could no longer work due to kidney disease & was filing for disability. I asked them, as a long time customer what I could do to mitigate fees associated with being overdrawn. I told them I was waiting on my tax return to be direct deposited any day but I didn't know if I should just close my checking account and keep the savings open or how I should proceed. I was told that as a long time valued customer, they would be happy to simply cap my fees at a daily rate instead of a per insufficient transaction rate which if the deposit!


My mother took out a Reverse Mtg loan with Wells Fargo in 2006. She died on January 22, 2015. I have been trying to get a payoff amount from them so I can pay off the loan and retain possession of the home. I sent them a copy of my birth certificate as directed to prove I was a daughter. They have denied that request and will not give my sister the information either, even though she is listed as the contact person on the death certificate which was sent to Wells Fargo.


Wells Fargo Auto Finance reported late payments to all major credit reporting agencies that did not occur after refusing to accept my final principle payment on my loan. Never during the loan did any payment ever exceed 30 days past due, based on the payment due date and instructions received from Wells Fargo Auto Finance while dealing with late charge payments. This is evidenced by the data reported to all three major credit-reporting agencies during that time. It was not until after the loan had been paid off that the negative information appeared. I believe this was due to my challenging them on the late payment validity. WF removed most of the charges AFTER heated discussions but reported late payments that never happened.


Eugenia Sheerwood has been handling the loan for Susan and Phil Favre. We have been an escrow for two months. We have been promised loan documents everyday for the past two weeks. We have reached out to Joshua Oleesky to escalate the issue and have received no response. As of this morning, we still can received loan documents.


This is concerning a loan I got last month to purchase a boat. Instead of a boat loan the loan officer gave me a personal loan at 9% interest. During the process I asked the loan officer if I could just cash in a cd that I had and make the boat purchase instead of getting a loan. Her response was that interest on the loan wouldn't be much. Ha! My first month was over $90 interest which is way more than the $25 for cashing in the cd early. I have no doubt that she knew what she was doing. This was at the Pinson Alabama branch. Well I cashed in the cd and paid off the loan today and it cost me over $68 more than it would have if she had been honest. Is it Wells Fargo's standard operating procedure to screw the customer regardless to make a dollar? This could all have been avoided if she would have said yes it's cheaper to cash in the cd and let me pay for the boat to begin with. I have got a lot invested thru Wells Fargo. This has thoroughly made me mad and I'm not sure what I'm going to do but I'm thinking about it.


I made a mobile deposit on 3/18 and it said successful. Then wells Fargo took the deposit back out of my account. Called and they have to figure out why and may take 10 days? Why? This is the stupidest thing I have heard they are really that in component?


I am getting very suspicious e- mail about me being awarded a large sum of money from Wells Fargo 5071 Moose Falls Drive Las Vegas, NV the e-mail that was sent to me stated that I have to send $250 for insurance of receiving this large sum of money. Here is the information w.bankus@aol.co.uk hotline 0114400801 Mr.William Donahue, Regional Fiduciary Manager/ Secretary general, head of the wells Fargo bank branch of Las Vegas. NMLSK ID 39880. I am trying to confirm the truth of this e-mail.


I own a home in Woodstock ga. My son-in-law was approved by wells fargo to assume the existing loan he paid the processing fee and all the paper work was done the closing was today at 5pm. At closing what was told when he qualified for the loan and what was at the closing was done fraudulent . Since the house is own by me. I have been a customer with this bank for over 35 years the people at closing told my daughter and son-inlaw that I was being stupid and naïve . This fraudulent practice will be reported and my I will no longer do business with wells fargo. I will going Monday morning and close my account. My husband had been a customer too. You will need to investigate this practice for further investigation.


Poor single, elderly, Mexican American customer has health issues, after years of making mortgage payments could not anymore so we tried to sell home with Wells Fargo telling us they would assist....... Finally received cash offer closing today and Wells Fargo stepped in and said NO because it was already in forclosure process for April 7th 2015. This closing would have paid off existing loan and this home has a FOUNDATION ISSUE of about $12,000 which Wells FARGO knows about!! So they will take less money, hurt this poor ladies credit all because the process was underway? Wells Fargo strikes again but many good realtors in SA won't use them again regardless!!!


I made an online payment to my credit card account in the amount of $5,000 on February 27, 2015. I made similar payments to Chase and Bank of America as I am in the process of paying down my credit cards. The Chase payment posted the next day and Bank of America posted on March 2, 2015. When the funds still had not posted and were not available at Wells Fargo on March 3, 2015, I called to enquire why. I was initially told that because of the large amount of the payment it would not post for 4-5 business days. I asked for a supervisor and was told that any online payment in any amount is held for 5 business days while they check for availability of funds and fraudulent activity. I took great issue with this and demanded that my payment be posted and funds available today, March 3, 2015.

I was rebuffed and told that they were not my funds, but belonged to Wells Fargo and essentially on loan to me via the credit card. I then reminded this incompetent, unfriendly person that I had a checking account with Wells, two auto loans with Wells and that I took great offense to them referring to my transaction as possibly fraudulent. I contacted my bank and they confirmed that Wells already had possession of the $5,000 and they had no internal policy of holding funds beyond 2-3 business days. I advise anyone with a Wells Fargo credit card to never make an online payment, but pay in cash at a Wells location via a teller. Totally non-customer friendly bank with incompetent supervisors with no ability to communicate in a professional manner. I would give ZERO Stars for my experience!


On February 9, 2015, I took all of my documents to HR Block office to prepare my taxes, the tax advisor, Diana Stafford, informed me that my Form 1099-R from Wells Fargo was coded as Taxable income. This was a ROTH IRA that was transferred from CT where I had opened and contributed to it after taxes, 1099 should have been coded non-taxable as I am 64 years old and retired.
I drove to the local branch office in Clemson, SC and spoke to Chase Fryer, Customer Sales & Service Rep. who assured me that he would get it corrected and would notify me within 5 business days. I never heard back from Mr. Fryer so I contacted Ron Szczepanski, Financial Advisor, and he in turn referred me to CSR named Rachael at (864) 255-8244, she also assured that she would look into this matter and call me back, which she did not.

Messages were left with no return calls. I was finally directed to another CSR, Mae Reid at (864)467-2808 and was told that Rachael was out of work due to family emergency, and that Mae would now assist with this matter. I spoke to Mae last week and she told me that she had turned this matter over to the Legal Dept. It is now March 2, 2015, and this matter has not been resolved and it prevents me from filing my taxes in a timely matter and I expect a refund. I respectfully request that this correction to my Form 1099-R be expedited and mailed to me ASAP and in any case no later than March 9, 2015.


I have made a settlement for an acct that my Ex-Husband used with out me knowing, and I ended up having to settle a payment of $3,131.88!! Bad enough that I HAD TO pay this when I DIDNT even use this revolving credit acct!!!! It ended up on MY Credit Report sooooo I got stuck paying it. Now WELLS FARGO has given me a run around for over 2 months (starting back in Nov) to get this acct settled, once the head lady got back from Vacation, she told me what I had to settle on. SOOOO, I PAY it...with a cashiers check from my bank, I send it off to them,,,THEY get it. I DONT HEAR A WORD FROM THEM...I HAVE to call them and ask for a receipt of some sort or a letter stating that the acct is PAID AND CLOSED!! Well I get another run around, they gotta figure out a way to send a letter to me, soo I was told it would take 10 days to send it. WELLLL, 10 days came and went, I called them again....They said it was processed or sent out on Feb 20,2015 and it would be 10 days from that day. Seriously Im about to call my Lawyer about this!! I WANT MY RECEIPT From this bank!!!! CAN YOU PLEASE HELP??? THEY got my money, all I want is a freakin letter of paid and closed on this acct!!!!!!!!!


I just found out my Wellsfargo credit card has unusual activities today, was panicking and called the lady trying to close it. She was very impatient with me and was giving me a lot of bs later I found she was lying. She was obviously having a bad day, and let it out on me. Cause I let her know I was having billing concerns and fraud... ask if she can clarify for me, which is within my right as a customer to ask. She started to raise her voice and said I should make up my mind what I wanted to call for... I even told her I selected the billing department cause I have questions. Anyway the fraud was more of a concern so I ask her to look into it.

Without letting me know she will close my card account altogether, I told her I might need to look more closely into the bill... she raise her voice again and said is this your only fraud charge or not... then pressure me to answering a yes or no only. As I was explaining to her I called her right away cause I found one, I'd need more time to look over, please stop my card now just in case... she told me this "I'm going to stop the card and you can view the account later and let me know if there are others ones you missed". She LIED. She only close my account... I end up found out after I hang up and had to call back again to resolve it through another girl who is nice enough to help.

At this point, what's running through my mind is I've being a loyal customer for over 8+ years. I was always telling others how great the service was. Now I'm traumatized by that lady's bad attitude toward her work and I didn't need or deserves this kind of treatment for banking through you guys.


So I went to do my cash refund for income tax and then is the 1 year that I have used well fargo for direct deposit for anything and I used the check that I signed up with for the saving account and they never informed me that they have a efile rounting number I contacted customer service to see if the direct deposit with go threw they told me no because of the routing number is for deposit in the bank not direct deposit messed up my taxes. Wells fargo sucks balls


I am a Realtor. I submitted an offer-to-purchase in late October to resolve a foreclosure problem for a mutual client. This would result in a large payment to Wells Fargo, and saving a home for our client.
However Wells Fargo will not phone me, E-mail me, Fax me nor anything. I guess a wait of 4 months is not enough? I have called, Faxed, E-mailed until I have lost count in trying to get someone to talk to me. My client has been assigned a number of agents from Wells Fargo, but every time I think I have found someone to help, that agent disappears, and I have to start all over. Yet, Wells Fargo continues to call the client, who gives the agent my name and number, but I never hear from them. Wells Fargo should be embarrassed about their lackadaisical attitude toward the American public, which keeps them in business.


We recently married and my husband decided to close his acct at a different bank and deposit money in my acct and change it to a joint acct. He noticed that the bank had been deducting $10 a month because my savings acct was below the minimum but my checking acct more than made up the difference. We spoke to Paul Brancato on the phone and asked if he could get the $110 credited since we were depositing approx $58,000. He credited $20 and said he would call us back and let us know if he could credit any more. He never called us back. So we went to the Wells Fargo Bank on 2110 Oak Street Myrtle Beach SC 29577 and met with Howard Gifford who was very nice but said he could not do that but would check with his boss. He returned and said his boss would not do that. We asked to speak to his boss. His name is Adam Schultz and his title is service manager. He was disrespectful, rude, nasty,and had a very angry personality. It was not what he said or the fact that he would not credit the money but how we were treated by him. We have emptied the saving acct and are in the process of closing the checking acct as soon as we are set up in another bank. I may not be able to recommend a bank to a friend but I certainly know which what I would NOT recommend. One emplooyee like this casts a dark shadow over your entire organization.


I began back in the 80's with SC National Bank which then went to Wachovia Bank and just recently to Wells Fargo. In all the years of banking I have to say Wells Fargo is by far the worst I have ever dealt with. I feel like a number rather than a customer and will strongly consider moving my money out of Wells Fargo. They are not friendly nor do they treat their customers (who support) the bank, but now we are charged for every single thing we do in the bank and it is expensive.

I went to get a cashiers check for $17.81 for the hotel I work with to send to a customer and they charged me $10.00 to do this. I was shocked this happened. I do not feel welcome in the bank anymore and do not appreciate being treated in this manner after so many years of loyal service with SC National-Wachovia-Wells Fargo. In my opinion this is one of the worst moves ever made. I assure you I will be moving my account. I have visited many banks and have found two in my area that treat customers as people, not a number.


This bank has poor customer service and are very SLOW regardless of how many people are lined up. They continue with improper cash transactions. I had a check to be cashed for $4000 and another check to be deposted with cash back of $200. They gave me the $200 only and forgot about the $4000. When I asked where the $4000 cash was, they told me to send the carrier back. Then they sent the carrier with the money. No appology. No words what so ever. When I mentioned they should be appologetic, they said, have a good day and repeated the same words over my speaking.They contine to request a debit card for transactions when told them repeatedly I do not have one and they just continue to send the carrier back to the car to retrieve one anyways wasting more time. They are polite maybe 50% of the time. Sometimes they say nothing when you pull up and send the carrier except have a good day as they send the carrier back. They continue to keep your ID (license) and forget to give it back in the carrier. She forgot today and I was the only car there. When I addressed it with the supervisor today as it impeded my Social Security progress and therefore resulted in another appointment and told her that this happens frequently but surely I can not always be expected to be on top of them. Sometimes I have other things on my mind like today. When I told the supervisor the circumstances and that they frequently forget to give me my ID back, she said, "You left it in the carrier". I told her I DID NOT leave it in the carrier and she said the teller said I did. I took my receipt and there was NO ID in the carrier. I should have noticed at the time and asked but I was thinking about my Social Security appt. etc. Regardless, same continued problems at the drive up window at this Wells Fargo with no one taking responsibility resulting in terrible customer service. When I go to the Wells Fargo Bank on Pines Blvd, they expedite transactions, have not made a cash back mistake yet, are polite and always greet me and go above and beyond to tell me when it is raining to drive carefully. They NEVER ask me for a debit card, and have always returned my ID. Not returning to the Weston Wells Fargo.


I live in Bakersfield Ca. and was at the Wells Fargo on Panama Lane today. I was depositing monies for my business account. The teller must have been new and I asked for 12 one dollar bills and the rest was to be deposited with my deposit I presented. I do not know what it was but she couldn't understand exactly what I wanted. Why I do not know. After getting that straightened out I had a check to be used to pay for my Wells Fargo credit card.

She would not just pay off the amount owed on it but needed to use the whole check which was only an amount of 30.00 over. What was the problem? I told her to just cash the check and I would then pay the bill and she then said she could not take the cash back. I have been doing business in this small branch for over 5 years and all of a sudden I see a big turnover of tellers. I just told her to return my check and I would go. I have over $16,000.00 in that bank and they can not cash a $139.00 check. Please.

I now know why I do not have my personal checking there. I will soon be taking my business account to Tri-County Bank. You need to take a good look at their practices.


TO: Senator’s Orrin Hatch and John MCCain. FM: David W. Blue United States Sergeants Major Retied. Subject: Wells Fargo Home Mortgage Practices

Dear Senator, first let me thank your for your service to this country. I am a retired disabled veteran from the 75th Ranger REGT, currently living in Oro Valley Az. I served 24 years in the military both in conventional and special mission units. I participated in every combat operation from Grenada up to Iraq/Afghanistan.

I am now a small business owner (pool Service Company). I am attempting to refi my current mortgage located at 5407 Emmeline Drive Herriman Utah (for the 2nd time meaning wells Fargo used and obscure made up in-house rule to deny me last time) thru my current lender Well Fargo. I have been working with Kim Gooding Wells Fargo.

The current tactics which Wells Fargo are employing are both unreasonable and in bad taste. The tactics are this, they nickel and dime you to death for different forms and information trying to wear down the person hoping they will quite and walk away out of frustration. The latest questions are very personal in nature. My long term plans in Az. Utah ect. The reason I was given is we need to know if I am stable.

I have been paying my current mortgage to Wells Fargo on time, my credit is impeccable, I have been paying down my home principle in good faith to show I have the means to keep paying my bills. I have grown my small business to gross 130k not including my military retirement Wells Fargo has all my information to include my wife. This is not rocket surgery. I am at my wits end and need help with this.

It appears Wells Fargo is ok with me being qualified to pay them more money but not qualified to pay them less. The lenders have received my hard earned tax dollars for bail outs. The lenders should be held accountable and not allowed to treat folks this way.


I was in wells fargo to cash a personal check. when leaving a loose check must have slid out of the binder on the way to the car. When I got home I noticed this. I called the local branch to request a block on that check. A lady named Angela whom I talked to twice because the first time I was routed to an automated system that hung up on me. I called back again and told het this was an emergency where upon she would transfer me to someone. I was on hold again for almost thirty minutes.

So while I was on hold I had the time to get on the computer and find your 800 numberall the while waiting on the phone for the local branch person. That is the the worst service I can emagine for an emergency that should have been handled sooner as my account could have been cleaned out before anyone would respond.Your 800 service handled it before I could get anyone on the branch to answer the phone. The branch is 3860 south nova road, port orange, fla. terrible service!


When I open the personal line of credit in 2001, for the amount of $5000.00, in 2004, Wells Fargo reduce the amount to $4000.00, in 2005 it was reduce again to $3500.00, that is when I decide to closed my account. since 2005 I have been paying more then the monthly payment, Wells Fargo took out interest rate on two payment I made in one month.

I only was a week late on my payment since I had this account, but yet Well Fargo raise my interest rate to 19.99%. I don;t think it was fair, because I made all payment on time. When I questioned Wells Fargo I was told the reason for interest rate increase was that some of my creditor was negative on my cretit report.

I have paid off my account with Wells Fargo, I will never do any business again with Wells Fargo. I believe that Wells Fargo owe my money from all the interest I have paid. Thank you for your consideration in this matter.


I received a notice that my account was past due. I checked my bank account and saw that all recent payments have been sent and deducted from my account. I checked my wells fargo account online and realized that a payment sent from my bank had never been credited to my auto loan account. I sent an inquiry to my bank. They tried to contact wells fargo but were refused. I then called wells fargo to see why they would not talk to my bank. They said I had to have my bank research on their end. I explained that a part of the banks process was to contact the receiving vendor to verify non receipt of the funds.

They then told me that I could only make a payment to bring the account back current and suggested that I make all future payments to their website directly. I replied that I would make my payments how I chose and asked to speak to someone who had the authority to authorize wells fargo to speak with my bank. He then hung up on me. They are very rude and unprofessional. The worst part is that it seems to be a company wide problem as opposed to an isolated incident. Never again!!!


My mortgage was an FHA loan with WF for 7 years. I refinanced it by using a conventional loan on 02/2013. The total of $191,239.63 payoff amount, which included all the interest charged from 04/01/2013 through 05/01/2013, was informed to us by WF Mortgage Closing Department. However, in the settlement Statement from WF Refinance Department that interest charged was again calculated as the daily interest charges from 4/18/2013 to 5/1/2013 @$18.32/day = $238.16.

They set up the closing day with my husband and I on Saturday 04/13/2013 but they didn't send the settlement statement until Friday afternoon 04/12/2013. My husband and I didn't have enough time to go over the document. So, we decided to sign the loan documents on Saturday because they said that we had three days to cancel before the loan going to be effective which was from 04/15 through mid-night of 04/17, 2013. My husband emailed them on Sunday April 14, 2013 asking about the $238.16 and emphasized that we didn't want to pay the extra interest charged that was already included in the payoff amount and we wanted the answer before moving forward. Their response to us on Monday April 15, 2013 stated that we would get the $238.16 refund in a form of a check after the loan funds. My husband and I believed that and did not cancel the loan documents.

On 04/24/2013 after the new loan was booked, that same person emailed me and stated that the $238.16 would not be refunded because the $238.16 was for the interest of the new loan starting from 04/18 through 05/01. Had WF loan processor told us earlier before the rescission time ended that this money was for the new loan, we would have canceled the loan documents on 04/15 before going further. WF had forced us to pay double for the interest that we already paid in the payoff amount by giving us a false statement and a false promise regarding the issue.

For that reason we sent emails to the managers to request a refund, but they did not respond. I believe I am not the only customers that WF Mortgage has done wrong. I believe this is a fraud. I would like the issue to be resolved and the $238.16 to be refunded to me.


Amy Nguyen


I bought a 2005 Pick-up and used Wells Fargo for the third time to finance a vehicle. With the first two and now a fourth vehicle I have financed with Wells Fargo I had one late payment. My 71st payment on the 2005 truck was late due to my check being destroyed by the U.S. mail. I contacted Wells Fargo to advise them of the situation with my next to last payment on my truck. B

efore they received my 71st payment my lone went maturity and I was sent to their in house collection department. I was contacted by a person with Wells Fargo and was called names and told that I was a deadbeat that did not pay my bills and that my truck would be repod. I tried to explain the situation with the Wells Fargo associate but was not allowed to even speak a full sentence. the person was very rude and loud and mean spirted.

The associate advised me that he would ruin my credit. I advise that I would terminate the call and contact a supervisor. I contacted a supervisor and advised him of my situation. The supervisor advised me to forget about the earlier call and thst my credit would not be ruined nor would my truck be repoed that he would send me a final statement.

The final statement came in about three or four days. I sent a check paying off the truck. For over a year now I have been trying to remove the late pay that was in fact placed on my credit report.Wells Fargo has denied my request for removal although they stated that it would or should not be there. I have since purchased a fourth vehicle using Wells Fargo if I would have know that a year later I would still be trying to have this removed I would not have used Wells Fargo for my last purchase.

I will not use them for any other vehicles in the future. So after four vehicles they will now use a once very happy satisfied loyal coustomer. I will also continue to send letters of request twice a month until time or Wells Fargo removes this form my account.I would suggest that if you are buying a vehicle you use a different company to finance your vehicle.


November 5th, 2012
Dear Sir:
I am an American Citizen who lived in America for 30 years now. I speak perfect English, but still have a strong accent. This is the first time I was treated with discrimination and the first time I filed a complaint.
I went to Wells Fargo Bank in Orem, Utah, to get some documents notarized. I waited a while before this lady rushed in. She was probably out for lunch. She was very rude to begin with, and I could tell from the beginning she was going to be difficult on me.
She told me she could not notarize my papers because they were in another language. I asked her if someone could translate them and she said that although they had two Spanish speaking employees they could not and gave no explanation of why not. I asked her to just notarize my signature and she said no. I told her that I was a long time client of over 20 years and that I had done that before in that bank many times. She told me it is illegal to do that. I then asked her to give me a letter saying it was illegal so I could send it to the Brazilian Consulate in Los Angeles who requested the documents to e notarized, and she said no. I asked why she would not give me a letter and she got very defensive and said I was calling her a lier, which I never did, not even implied it... I had no reason to say she was a lier.
I then asked her to at least notarize my American passport copy and she said no again. At this time it was an American document, so why would she say no? So I asked her why.
She then asked me to leave the bank in the most cruel form. She said: "Leave the bank now". Her voice was raised when she said the word now. I worried that she would call the security and I would go to jail for something that I was not even aware of. So, without saying a single word I left the bank crying. I just could not believe someone could be so cruel and treat me the way she did. During our conversation she said several times that she did not care if I had no other way to notarize those documents...I am sure she would never treat a white American that way, I knew she treated me that way because of my race and accent.
She had no right to make me leave the bank since I have an account of over twenty years in there. I had deposits to make that day. She ruined my day and caused a lot of troubles for me that day. Even if she would deny helping me with the Brazilian documents, she had no right to deny the help with the American documents. I was nice and respectful to her and the only thing I said to her in my worse moment was that I was going to close my account in that bank. The cameras in the bank can prove my words.
Well, to make things even worse, I went to another bank, Bank of American Fork, and within five minutes they had everything notarized. The lady who helped me at this time said it was not right for Wells Fargo Bank to deny me that service, since all they had to do was to recognize my signature and they did not have to identify that the document was in Portuguese or any other language, all they had to do was to recognize my signature. I was the one signing that the document was true. But the worse part, where we can tell that this Wells Fargo Bank employee was out there to get me is when she denied helping me with my American passport copies. I had my passport there so she could see it...
The reason I needed there documents notarized was a request from the Brazilian Embassy in Los Angeles. They require that I a public notary recognizes my signature to be true in documents or copy of documents in order to issue me a passport. It is not something that I have a choice and although I have an American passport, Brazilian laws require that I also have a Brazilian passport to enter Brazil. In either case, even if notarizing the Brazilian documents was not a possibility (which the other bank strongly disagreed), why not do it for the American passport copy?
My husband tried to talk to their manager, but he said that he knew about the situation and the lady was right to deny me service. The problem is she did not deny me the service nicely, she was very rude and asked me rudely to leave the bank and that was the most humiliating moment of my entire life. Why should I leave the bank if I have an account of over 20 years in there?
We will be closing that account this week as well. This lady was a racist of the worse kind, a kind that I have never seen before and I ask you to please take action. She was so full of hate towards me. Although this should not matter, what this lady did not know is the fact that although I was born in Brazil my ancestors were from Louisiana and they served in the Revolutionary War and died for this country. The parish of St. James was named after my 5th great-grandfather who came to America in 1720...Anyway, none of this information should even help you, but I just tell you that because of the nature of the injustice against me and the way it made me feel.
If you ask me what I like to see about this situation, I will tell you that I would like the Wells Fargo Bank to take action against her and possibly the manager who did not care about my situation. I do not know her name, but she set at the first desk across from the tellers, notarizing documents and she was probably in her thirties, white woman, dark mid length hair, green or blue eyes, skinny, about 5'6" height... This incident happened today at lunch time, around 1:15 pm.
Thank you so much for your time. Please let me know how I should proceed with this matter.
Claudia Queiroz
4417 N Stafford Court Provo Utah 84604


In March 2011 I received a letter from Wells Fargo stating I did not have enough "escrow" money in my account and my payments would be increasing. After spending several hours calling insurance company, and then Wells Fargo again, the issue was discovered to be an insurance payment fault on Wells Fargo's end.
Today in the mail I received a refund from my insurance company due to Wells Fargo AGAIN paying the incorrect amount of insurance.

Wells Fargo paid the deductible amount rather than the actual cost of the insurance, hence the refund check. After another round of calls to both my insurance company AND the not so helpful individuals working the phones at Wells Fargo, I was told "they will fix it". Now I have to spend my time cashing a check, wiring the money to a different bank, and then mailing a check back to Wells Fargo TO PAY FOR THEIR MISTAKE AGAIN THIS YEAR.

Who makes sure invoices are correct and payments are accurately made? In this computer age why was there not a flag raised when there was a 70+% increase on the insurance premium from one year to the next FOR TWO CONSECTIVE YEARS????


I have been a Customer of Wells Fargo for years. Wells Fargo has always been professional, helpful and polite. Imagine my surprise
and confusion at the rude behavior I and other customers have to experience just to continue Banking at a Wells Fargo.
The Wells Fargo Office in Stayton, Oregon is located in a small Store Front Office in the Safeway Store. I have recently relocated
here from Salt Lake City and I am accustom to politeness, professionalism and customer service.
This small Branch is poorly run and the Management and young Staff think this a franchise they can run as they want.
I believe this branch must be investigated as it is a disgrace to the Good Brand and reputation of Wells Fargo.
Contact me and I will be happy to relate personal experiences, also name others with similar negative experiences.

Jerry C Walters, 801.696.4355


i tried to set up a payment to be auot drafted out of my checking account 4 or 5 times over the phone and was given the run around by everyone i talked to. i am not the account holder for the payment that i was tring to set up, my wife is ,she told your reporsentive to talk to me about setting this up .they would not conect me to a superviser and i was told that i could only set up this type of payment for a 4 month period. my wife and i are veterans and we fought to protect this country,we dont appercait being given the run around by your employes. by there acctions i was ready to tell you instation to take your loan and shove it , and your bank would have been out 10,000 dollars . also we dont like calling and talking to a bunch of fricken forners ,if you broght these jobs that you have farmede you over seas back home to america maybe the american economy would wouldn;t be in the shape its in. i find your employes to be very unfreindly and there behavior to appaling to american vetrans. martin moody so f**k you very much


To whom it my concern I called in to make a payment to customer service. The payment was schedule to be paid on Jan 25 th 2013. I then proceed to ask the representative would my mortgage be in danger of foreclosure she stated that it would not go into foreclosure as long as Made the payment by the 25th. . On Jan 17 I got a call stating that home my home was in foreclosure and that I needed to pay the balance due. If I would have been told that I needed to make a payment before the the 16 th I would have. Do to this misrepentation my home should not be in foreclosure and i should be allowed to make my monthly payment per schedule and work toward getting caught up. Please contact ASAP at 813-494-7067. Carlton Brunson


credit defense department. In August I open a credit card. I was not aware that I signed up for this program. In March . I mention to them I wanted out. They stated I would be cancelled. On or about 4/23/12 I called and was concerned about my bill and I spoke with Mr. John Vitao he stated he did not see anything where I had called to cancelled the program.

When I called that department-defense Mr.Zack, stated he did see where I had called to cancelled it in March, he did not know why it had not been cancelled.Then a few days letter I received a copy where my signature had been signed on a piece of paper. When I signed there was a very small machine I signed with and could not see all of the paper work.

If this is the case I have a right to cancelled this program. I would like my money back. Also I felt this was in retalation about my phone called. I felt the first guy was not very help full at all. Also this will lead me to cancell my Raymour and Flaingan furniture account. I call Wells Fargo about this matter, so one stated I would get a call in 48 hours. Sofar, no response as of yet.


Mon 21 Jan 2013.- I'm 73, legally divorced in California in 2003, and did have a WFB account since 1992 thru 2003 when I requested that my name be taken off the accounts in light of my divorce. I subsequently left for Chile, my country of birth, to retire on Social Security since it is obvious that I cannot afford to live in the US anymore...not on $1.730 a month.

My daughter, Francesca who lives in California, opened a Direct Deposit (ETA) account at Wells Fargo back in Dec 2012 under my name and hers. The purpose is to receive my Social Security pension and manage it online from Santiago, Chile. The problem arose very recently when using my PC here in Chile I attempted to reach my account online at a Glendale branch and was faced with security questions and answers that date back to 1992 !!!

Apparently, my name and SS# are still in WFB databases and I suspect triggered outdated security questions (mortgage holder in 2000?, my dream job back in 1992?, etc..etc. taken from public records circa 1990s. I called their 800 numbers several times this past week (at one dollar a minute) and I spoke to 7 (seven) people at Wells Fargo Online Banking, Security Questions and Anti-Fraud units but to no avail....they refuse to budge, suggesting twice that I get on a plane from Santiago to California to talk to them in person...

I pressed the point that this was and should be treated as a BRAND new account..and with no relation whatsoever to previous banking accounts with them..Again, no avail, no exception...They repeated their mantra that they were following bank procedures FOR MY PROTECTION and there was nothing they could, unless I went to visit them!! PRESUMPTIOUS, ARROGANT attitude on WFB part with a staff NOT ABLE TO THINK OUTSIDE THE BOX !!! Some didn't even realize I was calling from abroad.

We live in a globalized, cashless, electronic transfer type of society where I can buy and disburse money anywhere in the world...Is Wells Fargo living in such security fear, thinking that every PC that reaches their systems is trying to defraud them ? Bank fraud existed before the Internet and will continue to surface...no matter what... So, please unfreeze my online access and let me manage my account.

My Suggested Solution: Contact the Glendale Branch, treat my account as brand new, and develop new, contemporary security questions through my daughter or myself.

Thank you
Mr. Jaime Silva
Santiago, Chile


I was charged a wire transfer fee from Wells Fargo credit defense refund that I thought was unreasonable. In attempting to call and take care of it amidst all the other things that I would rather be doing on a Saturday I encountered Casandra at your phone bank. When I could not remember my last Wells Fargo transaction refund amount the date and place of it, Casandra would not assist me or talk to me about my account though i provided my social, date of birth, address and last deposit amount (which I never had before). Casandra was then rude and spoke to me in a very condesending tone as if i were a child who needed correction. She then refused to transfer me to a supervisor and after she told me that she would she transferred me to the Wells Fargo credit defense automated machine where I had to begin this pain staking process all over again.

I would like to receive a telephone apology from Casandra, an an explanation from her supervisor and Wells Fargo as to why I was treated this way. I am a Wells Fargo customer, it is not Casandras money deposited in my accounts and I should not have to go through an interrogation to ask a simple question about a fee.

I await your response about the Wells Fargo credit defense refund, I believe I am entitled to.

John Purcell


They are rude. They calle me 7 days a week, any time. 8am til 9pm. They calle me at my cell phone. No respect. They were very nice, for 4 years, when I paid without problems. I lots my husband. I lost my job. I lost my writght to work in here, since my husband passed away. I am in appelate. No job. I am seniro. I only have the car, that I already paid for more than !$18.000.00 more than the price that I have on the original Contratc with them.

Wells Fargo auto finance threat me, because they know I am alone, don't have an attorney, can't afford one, don't know how to defend in good English. The supervisor I talked, for lower my ammount monthly, called me IRRESPONSABLE! I apid very weel for all 65 months...only because I could not pay these two months, they screem at me, they trheath they will REPO my car. I was feeling so bad, that I hung up the phone and cry a lot.

They charge me "per diem" more than $20.00 day. Needs to be a Law that protect us, to pay so much money in "per diem". I can't loose the car..I just got ajobe, and will get payment only in two weeks..If the come and pick the car, I can't go to work..It is somebody there tjat can help me with sugestions?

My car cost was &31.000.00 + interest of $14.000.00 I alreday paid them $60.100.00 (fees per diem, I think) They said I still need to pay $5.000.00 more. They are calling me 7 days a week. Today Sunday they started to call at 8am again.. I am getting crazy...They don't want to wait or do any agreement..

H E L P!!!!! Is there a Consumer Protecction fr this issue or NOT?


I called customer service at approx 5:00 pm on 11/8/2011 and spoke to a "steve" as he refused to give me his last name I cannot provide it here. I explained that my account had been charged doubly for my monthly car payment as well as a couple of other credit card payments. I asked how this occured. He explaine that it was my fault in some detail. I explained what had occured when I was asked to go in and verify my bill pay set up when the switchover occured from Wachovia to Wells Fargo.

I explained that the dates were detailed on the page showing when a guarantor would receive payment based on my send date. I adjusted the dates to take into that account so I wouldn't be late on my payments. Therefore I ended up double paying on my bills. I asked him why he hadn't explained this step when he "told" me what I had actually done. He told me "rather impertantly" that it was a manual modification that I chose to do. I explained that based on what I was seeing on the screen and the dates being displayed that I didn't think I had a choice.

He was rude and condescending in his tone and his manner. I explained that I would like his name and I wanted to close out my accounts if I couldn't count on WF not to double charge me. He refused to give me his name at all and told me the call was being recorded. I said "good - then you should understand good customer service and that is when a customer ask you something such as your name or to speak to your supervisor that you should comply".

He continued to run around in circles telling me that he would explain and answer my question ... I said ok .. what is your name ... this went on for some time and to no avail. He finally buckled and told me his name was Steve ... again I asked for his last name and/or his supervisor. He continued to circle around the question and was extremely rude. He finally told me he would get a supervisor ... that took quite a bit of time. A gentlemen came on and in a very deep tone said ... something to the effect of ... "yes ... can I help you".

I began to explain about the bill pay miss understanding and got only a couple of sentences in and I was cut off. The loud beeping in my ear was the signal that your organization has some very poor customer service. So this "Steve" was incredibly rude ... I truly believe that the supervisor "whom did not give a name" was a fake. I will be taking my business elsewhere as soon as I can. I am very disappointed in your organization and most importantly in your shoddy customer service.


I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What's worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW...

I purposely changed my phone number and they managed to call me at work, my new job that I didn't give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: "Well that's not in the notes of your account" Interesting how NONE of the people I talk to are able to be found and there aren't ever notes in my account. Just because I owe money doesn't mean I deserve to be talked to so rudely.

One time, very calmly I finally just asked the girl why she was being SO rude to me. It was really unnecessary to talk to me as she was. She had the nerve to say WHILE talking over me that that was my opinion and she can say what ever she wants. ARE YOU SERIOUS!!! This is the worse company ever. I will always be the person to talk negatively about them and have encouraged many of my friends and family to not do business with them.


We were charged 4 times to transfer money from our savings account into our checking account...without knowledge. $12.50 each time, totaling $50 in 2 months. They told us the new charges were mailed to us in several letters months before, but that was a lie..we never received a single one. The customer service woman at the bank actually told me the letters were sent back to the bank! This confirms we never received them and it was a bank error. Needless to say despite the fact that THEY messed up..I was told there was nothing they could do about the charges. Unreal. We are taking our money out of this bank at the end of the week.

TD Sucks. I opened a personal checking account 10 days ago and they unilaterally closed it yesterday. I went to the branch today to collect my initial deposit and to know why they didn’t want my money. They told me they tried to call me to verify my SSN and address and I never picked the phone. The funny thing is that my phone never rang. I asked them which number they were dialing and they told me that, at this point, it didn’t make sense to give me the number they have in their records since the account was already closed.

After reading all this complains I just have to thank TD for closing my account unilaterally. I would never ever aproach them for any kind of business, they simply suck, and big time.


On 9/12/11, I deposited a $20,000 check written on a local bank from a prestiguous law firm. I told the Wells Fargo manager that I needed the monies for a funeral and that since the bank was local, the check should only be held for a day or two. The bank manager had the teller stamp and write all over the check and printed out a receipt that said they would make $5,000 available on the 15th and the balance on 9/22/11. I asked the teller why she wrote all over the check when I said no I did not agree to a hold and she said the manager told her to. Customer service said the check cleared on the 13th. I went into the Wells Fargo bank on the 16th and asked that the hold be taken off.

The manager refused. I called customer service and the Executive branch and was told the branch managers have the discretion of holding any check. I replied that I knew the check cleared on the 13th and what was the grounds to hold the check further. They said because the manager can; which means that Wells Fargo manager, of the Torrance & Figueroa branch just wanted to stick it to me in a time of need.

I scolded the teller for not telling me they were insisting on a long hold especially when I was at my lowest trying to bury my dad. The executive branch, supported her action wholeheartedly. Wells Fargo stinks, it just stinks. My dad's funeral had to be held on the 22nd due to mortuary/church restraints and I had to beg to get the mortuary to take care of my dad before my check to them cleared. This bank stinks.


You garbage need everyone that hates your ugly rude asses to pull together and leave you boycott you riot you and just really destroy you trashy criminals for the way you treat everyone. And you that work there how the hell can you even be proud to say you work for them. I dont even want to associate with the likes of hells fartgo. Go to hell. I am so sorry for those that has any type of an account or accounts with you. Speaking of legal theives there they are WELLS FARGO but legal so much, They are thei ing criminals. Im glad we have only the small loan for some stupi furniture from a miskellys in pearl ms.

It takes all types of garbage to be able to treat people like they are retarded. I have read alot of these complaints. How do you pieces of trash live to show your faces. They probally cant transfer anyone over to a supervisor because they dont have any maybe everyone in that department is quitting wells fartgo. And others dont want to work for their rude asses. I really love being with Bank of America once you get in you can do most everything by mail and phone. I have requested for a branch be brought to the Richland, Ms. South Jackson, Ms. Areas.

I hate there isnt a branch here. They are a good bank we have been with them for 9 years. Bank plus in Ms. is also pretty good we have been with them 14 years. Those are my banks. My recommendations would b try them. I really do appreciate the people in those 2 banks. We have even had some misfotunes with chase us s bank


i was a wachovia banker and seince i did not have any money in my account and when the switch was made to wells fargo they closed my account so i signed back up again it took me a hour in a half so i was headed up to michigan and all my money was on my bank card i used my card 2or3 times at the bank and at the airport but when i got to another airport to buy some food my card was declined and my account was closed because i had a desputied over bank of america so because of that one of the tellers at wells fargo closed my account with out me know it

and i tried to get my mioney back they said i had to wait and they would send me a casheries check 2 of the one for each account in michigan seince i was up there for 2 weeks well i waited and they never sent it out so when i got back to florida to get my money back they said they sent it out 2 weeks ago to michigan so i had to wait another 2 or 3 weeks which they said so i did so then i went back up to the bank and asked where my money was and now they said they never sent out the checks so they told me to come back a 1pm eastern time

and i would get my money so i went up to the bank the next day at 1 pm and my money still was not there and i talked to a few bankers there and the complaint dept and they assured me that my money was there so i waited 5hours and still no money they told me to come back the next day and i said iam going to make a complaint if i dont get it the next day they said be here at 1pm the next day so i went up there the next day at 1pm missing time off work the day before and the next day 10 or 12 hours miss work so i went back

and because of that seince the bank did not give me my money like they said they would i had to walk to work 10 mileseince i could not pay anyone for gas or take the bus for a ride so i waited again and i not they said i would have to wait again so i did and then the complaint department and the bankers where on the phone with them and me and they kept hanging up on us and rerouting there calls to different depts and then the head mgr from the bank got on the phone with the complaint dept and they still have not sent me the money or the checks so me and them where all getting pissed off

and now the complaite dept said now i have to fill out a addivaited and get it noterized so i did they where on the phone step by step so they faxed it in and they called me stating my money was ready to be picked up so i went back to the bank and ready to get my money but when i went to get it it was still not there and they said they filled out the wrong paper work but this is the right paper work they told us to fill out so i had to fill out all the paper work again and by that time the bank was ready to close so i didnot get my money that day they told me to come back the next day so i did

and i went back to the bank they said my money was ready to be picked up so i went and it was still not there so i waited another 3 hours and made complaints and made phone calls and then i finnally got my money but no one ever apoligized or i got anything from the complaint dept or sorry or reibursed for lost wages or negelance and i wrote a letter to the complainte deptin july and i still have not heard anything yet and its the middle of dec this sucks what a bad bank


After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn't touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR's are going up for at least the next 6 months.

I have evidence that this has happened yet again this month with American Express. I'm frustrated with Wells Fargo and I don't know what to do as they've screwed up my rates.


I have been a Wells Fargo customer for almost 13 years.  I love the bank and have always felt like my money has been “safe”.  However, the branch off of Denton highway in Watauga, Tx, hires the stupidest people in the world.  I used to live right down the street from that branch and every time I would stop in there they would take forever and make a ton of mistakes.  I have driven out of my way to go to another location to do my banking just to avoid the idiocy from that branch.  Do not go to the branch off Denton highway!  Awful!


First, a little background, I’m retired USAF Disabled Combat Veteran, after 20 years of service, I understand checklists. My wife has over 40 years of USAF Federal Service, she understands a checklist. Your checklist should be inclusive of the documents needed to accomplish the loan. Your underwriters should not be assuming or looking for ways to deny our loan. My loan was denied because your office was in three states and two time zones. It was further complicated by one office not fully cooperating or communicating within your organization. I suggested conference calls; however, my recommendation was never acknowledged. At least weekly, another document was asked for, which was already in the banks possession in one of the states. However, some documents like a birth certificate or passport was truly none of Wells Fargo business.

Your underwriter used return read receipt on email; it displays a lack of trust, if I want a loan, I’m going to respond expeditious on each request, as we did. When a customer asks for a document, it should be furnished especially if the customer pays for it. Always an adversary, it took several calls and email to obtain a copy of our home’s appraisal. If underwriting requires secure email to protect me and slow the process, it is my issue and my risk. Underwriting doesn’t realize who the customer is; I pursued a supervisor phone and got a telephone number he never answered. I asked for a fast track and got the slow train. The loan process had an overshadowing, it was apparent Wells Fargo wanted the loan to fail. My wife Terry had to give an ultimatum to the underwriter a week before the closing date since the underwriter could not make up their minds on the loan. However this was not enough time to find another bank. It was apparent; the loan was delayed and the seller rightfully took $1,000.00 of earnest money for missing a closing date. Yes, the closing date was based on the advice of my realtor and the lender. Your representative, Jamie Huebner advised it was probably not enough time; in hind sight I wish Jamie would have been more assertive.

I don’t understand why the conventional loan and the home equity loan were processed at the same rate. My FICO at the time was over 800 and my wife’s over 740. Wells Fargo held the original loan for the home equity. We have been a customer for over twenty years. Our income to debt was not an issue; however, it wasn’t an open and shut loan. My loan should have less than 4% or even 5%, not the amount you charged! I know I was promised a great interest rate and it wasn’t. I know I was promised 1/8th % for automatic withdrawal and it wasn’t written anywhere. When the home equity loan documents were signed the appraisal value was $20,000.00 less than of the official documented appraisal, which lowered the amount of the equity which could be withdrawn. While in a Wells Fargo loan officer’s office I called the underwriting department about the omissions, they had the audacity to ask me my “full name and date of birth” over the telephone in a Wells Fargo office! If your voice mail says “If I don’t get back to you today, I call by noon tomorrow.” When a call is not returned, the customer should be angry.


I have applied so many times with wells fargo and yet they find a way to decline me i personally would not recommend any person of color to bank there, wish i would have known about the discrimination.


I deposit funds to my Wells Fargo account and was advised by the bank teller that funds would be avaiable March 15,2013 and complied. On March 18, 2013 Wells Fargo returned check upaid as counterfiet. When I received a check from my employer for $1,823.28 Wells Fargo withdraw all funds.

Requesting forgiveness and requesting reimbursement.

I have emailed the president of Wells Fargo 6 six and will continue until I get reimbursed.

Thank you,


I went to this branch today at 9:22, thirty minutes later I walked out confused and upset. Normally I am in and out of this branch with in five minutes, Wendi Hernandez was the teller and she was rude, condescending and arrogant. Every month for the past year I have deposited my rent check at this branch. On one occasion I went to a branch near my job and another time I went to a branch in Virginia where I was visiting. The experience was always positive until today. 1. I was not greeted with ” Hello welcome to Wells Fargo” As a matter of fact when I stepped to the window she looked startled and annoyed. I gave her my deposit she looked at me and looked at the check as if were a snake and stated she had to verify the check. I asked her why. She rolled her eyes and said ” It is my right to do so.” Now I understand if it was a personal check, however, it was a cashiers check drawn on the same bank I go to every month. When I told her that I am here every month she said ” well so am I and I don’t remember ever seeing you here” I am certain with the number of clients who pass through the branch everyday that she cannot remember every one she waits on. The manager came over at that point and backed Ms. Hernandez up with her plan. My question to you is this: Why is it okay to be rude to a customer ? Is this what you train your employees to do ? Her remarks about the check possibly being a forgery was insulting and degrading. Please rest assured that I will never return to that branch again to conduct business. Finally when the transaction was finished I asked for a factual reason why it took her so long and why was this done. She stated ” It is my right to do so” This was not a factual reason. And as a customer it is my right to be treated with respect and fairly.


I am quite disappointed with your bank. Are you people stupid or what? I went to a branch in FL today trying to deposit $15,000 for my daughter, as I am her power of attorney now & was rejected, she is incarcarcerated at the time being. I have quite a bit of money in my accounts, and if I do not get any answers I will not hesitate to close my accounts & also contact a close friend who has very much invested in this bank and tell him to also close his account. Thanks for nothing.


I have an account with Wells Fargo ending 1502. I was sick and away to be cared for and returned on 3/29/14. I received in my mail from 3/10 to 3/18 there was a total of $445. withdrawal made for fees eg $23.70 not paid but $70.00 fees was removed from that account. I did not put any monies in the account in that period but you were able to get $445. why was my bills for that amount not paid. I am a 69 yrs old female who lives alone on my pension and SS.

The shock of this action is so grievious and painful I do not know how I would exsist the rest od this month. I am pleaing that my case be review and my funds return to my account. The frequency should have alerted the bank something was wrong and the customer be alerted by phone. Only God knows my situation while I seek employment. Please help. your customer service was not what I expected.

Olga Chichester.

Disclaimer: This complaint was submitted by Olga Chichester on 03/30/2014 at IP address using our Consumers complaint form. This opinions contained in this Consummers customer review titled, “Excessive overdraft withdrawal with no notification” do not reflect the opinions of this website.


On Saturday, March 29, 2014; 11:00 am ; I, Jennifer L. Foster, entered a WELLS FARGO Branch of US Banking locat3ed at 2300 West 16th Street in Greeley, Colorado; 9703782362. As I was walking fromt he parking lot of the Wells Fargo Bank located at 2300 West 16th Street in Greeley, Colorado; 9703782362; I noticed the patrons on March 29, 2014-Saturday to be of Hispanic origin, all speaking the Spanish language, no children of any age pre-teen, toddler, or infant with mother(s); and all Hispanics with no other race inthe vicinity.

I continued toward the doors of the Wells Fargo Bank located in Greeley, Colorado noticing they were ‘propped’ open, no viable or service-able lights in the business banking lobby except to the right of lobby where the teller area is located and operated by only-Hispanics. There was no viable breathe-able air distributing itself throughout the building and the lobby was very dark. My observation was the Department of Immigration had provided for illegal activity in this area, or the City of Greeley, perhaps Mayor – Mr. Tom Norton, and definitely businessmen of Greeley, Colorado and the Fraternal Order of Police of Greeley, Colorado.

At 12:20 pm I finally was able to place a physical land line phone communication tothe Greeley, Colorado non-emergency police where a female dispatcher wanted to inquire why it would be unusual for a Bank to ‘prop’ open it’s door(s), leave the lights off, have no circulating air, the clientele to be only Hispanic, with no evidence of any children: [pre-teen, toddler(s), or infant(s)] at a location involved in banking. I disconnected the call while stating the Police of Greeley, Colorado needed to provide for security of the bank by menas of sending a police vehicle over to Wells Fargo Bank 2300 West 16th Street, Greeley, Colorado; 9703782362. ASAP.

In continuation, everyone within the Wells Fargo Business Banking area lobby as a patron or customer [just as the parking lot was Hispanic]. Aloud I asked “if there was any illegal dealing with the Department of Immigration or an illegal activity at all.” My presence in itself was of no significance to these person(s); all Hispanic and Hispanic speaking.

There was an adult Hispanic male guarding the door to the right and a fold up table to the left with idiotic balloons placed to the left of the open doors. The 75 year old Senora Hispanic whom had approached my person was definitely not professional looking and did not have the manner of the General Accounting Principles of Money, Savings, Checking, Funding, etc. of a professional banker and spoke English to my person while evreyone else whom was Hispanic were speaking Spanish. This Senora of 75 years of age asked if I needed any help; I viewed the dark lobby and said “no as I was waiting in the line to receive an exchange of currency.”

I looked around again and determined I would leave the area without any service from this bank. I exited the Wells Fargo Bank at 2300 West 16th Street, Greeley, Colorado; 9703782362 and into the parking lot to find persons, patrons, customers to Wells Fargo dispersed around, all Hispanic, exiting and entering the lobby of the Wells Fargo Bank.

Is there illegal activity in the community of Greeley, Colorado conducted at this Wells Fargo Bank? Is the Department of Immigration allowing Hispanics in the community/illegal aliens; to pick up false identities, issue false bank account(s), distribute illegal monies or extra grant monies – only to the Hispanics of this area of Greeley, Colorado? Will this Wells Fargo Bank be receiving forty billion United States dollars on Tuesday; April 1, 2014 in the area of Greeley, Colorado? Is this legal funds or monies? Illegal?


Wells Fargo closed out my credit card because they believed someone was using my card # to make purchases(never saw anything hit my account). So they closed that card # and opened a new card for me transfering the balance over to he new account. The only problem was they did not transfer the payment that I pre-schedule to pay balance. I called the customer service dept. I was first told that it was not her problem. It was the dept that takes care of the eb ite. I spoke to them. They said not their problem. They transfered me back to customer service. After being on the phone for 45 minutes I final talk to a supervisor who told me that they were going to take care of it . Well they didn’t. A couple of days later I called customer service(dis-service) again.

They were lost and did not know how to handle it.. I was assued by the supervisor that I would not be charged any late fees or interest charges on the balance. I then give that person my checking account infor to draw money out of that account and pay the balance that was due, that they lost.

On 3/25/14 I went on line and saw the payment that I authorized and a credit for the late fees, but not for the interest charge. I called customer service again and was told they wll take care of it. Today 3/28/14 I went back on line and no credit was issued. Again I called customer dis-service. the person who took the call could understand what I was talking about. I asked her to read all the notes in my file. She still was in a daze. I preceeded to ask for a supersior who told me that I had to pay the interest charges first and they will give me credit in 2 billing cycles. If i did not pay the interest charge , I would be charged interest on it.
Plus knowing Wells Fargo this late payment, etc will go against my credit rating.

This is crazy. They screwed up not me.
Once this is corrected I will most likely close out my account.


State Farm sent me and my wife a check for a new roof two or three weeks ago. Well Fargo is listed on the check to be endorse. I took the check to your branch @ Hwy 138 and 20 in Conyers, Georgia. A woman took me to her desk. I had the necessary paperwork and was only missing a copy of my wife drivers lincense. I ask her that’s all I need and she said, yes. I went to my wife job, got her to print a copy of her drivers lincense. I took a copy of my wife drivers lincense along with the endorse check by me and my wife to the Conyers’ Wells Fargo branch. I waited in their lobby and this time a young male assist me and got the check endorse by his superior with no problem. Today, March 26, I enter the same branch with the final check sent by State Farm that needed to be endorse by me, my wife and Wells Fargo. The same routine as the first check. A women assist me this time. I went to her desk, had all the necessary paperwork learning from my first experience at this same bank. She ask me if I have an account with Wells Fargo. I told her I don’t but my mortgage is with Wells Fargo. She stated that she want be able to endorse this check because my wife needs to be present. I told her that I got the same check endorse here two or three weeks ago. I point at the desk where the individuals sit that explain to me what I needed to do and the person whom handle the transaction. She abruptly got up and walk away with my paperwork. A few minutes later she return. She stated that the check will not be endorse by Wells Fargo because my wife signature was a forgery. I couldn’t believe what I was hearing. I said, “excuse me”. She said yes, “You forge your wife name on the check”. I became upset from her accusing me of forgery. I respond by saying, “stop being an ass because that is uncalled for”. She stated, “What you say”. I repeated what I said, got up and walk away. At the same time, she start raising her voice in the bank. Another woman came out, I assume is the branch manager stop me. We start talking about the check. She, in front of customers and bank employees stated to me that my wife signature was a fake. That whole episode was unprofessional and embarrassing. While the (Bank manager?), never identified herself, and I was talking the same woman was still being loud and unprofessional. That experience left a bad experience with me in dealing with Well Fargo. I never been in a Well Fargo until this month (March). I was considering bring my accounts over to Wells Fargo since the bank does hold the mortgage to my house and the customer service I receive two or three weeks prior. My experience yesterday of being called a liar, a forgeror and the lack of customer service received put a end to that move. My wife (Sheiree) can verify her signature and that she indeed sign the check. Her number: 404-295-4381. My number: 404- 274-1279.


Due to the economic downfall – we lost a substantial amount of income and tried NUMEROUS times to communicate with Wells Fargo for assistance with our house payment. Nothing worked and our payment was decreased around $60 at most. To date, we have been served with a foreclosure and have been struggling to get through a short sale for two years. Our first offer on the house was not high enough for Wells Fargo – so they counter offered for 20,000 more. We now have a 2nd buyer offering EXACTLY what Wells Fargo counter offered. So what is the hold up?? I have no idea.. and neither do they. When calling to speak about the status – they have absolutely no answers..BUT they still have time to harass me about how much I owe. My credit is the lowest I have ever seen and trying to support a family of 5 is very difficult when you cannot purchase anything. Wells Fargo is selfish, uncaring, and unwilling. They screw with people’s lives and futures without a care in the world. They are not willing to help or assist you in any way – and they have the most airheaded, ignorant people working for them (at least the ones who consistently tell me “I don’t know” to every question I ask). You would think they would WANT to settle with a short sale rather than incur all the expenses they will face with a foreclosure (not to mention that the house will not longer be taken care of FOR FREE). This is the crappiest bank and people I have ever had to deal with in my life. I don’t know that anyone from Wells Fargo will actually read this, but if you are, I hope you are sleeping soundly every night with a comfortable roof over your head – because I know you would not dare to think about or consider those who are truly struggling and begging for help.

Disclaimer: This complaint was submitted by Jennifer on 03/20/2014 at IP address using our Wells Fargo complaint form. This opinions contained in this Wells Fargo customer review titled, “Mortgage – short sale” do not reflect the opinions of this website.


I went to this Wells Fargo Bank that is a nightmare to deal with to begin with requesting to close my safe deposit box..as usual you would have to kill half a day to make any transaction at this branch…After over half an hour waiting and going back and forth, I was referred to a manager who was extremely rude and abnoxious to begin with…She asked me to pay $65.00 instead of $45.00 the cost of the box… Eventually she told me because I have a late fee for $25.00 since I did not pay for the renewal…I told her that I never received any mail and asked what address did they send me a notice to, her response was, ( the address on file) and she refused to even tell me what that was,…I began to lose patience and raised my voice and said that was a rip off, she was very sarcasdtic and disrespectful and got me angrier and angrier with her no responsive answers or ( shut up and wait type of answers)…I just wanted to get out of there, and offered to pay cash to make it quick, she asked me to pay $65.00 , after she receives the $65.00, she would give me back $25.00 which was my deposit for the key…I was angrier and raised my voice saying I could just pay her $40.00 instead, she refused and threatened to get security to escort me out of the bank for raising my voice…I asked how much longer this transaction was going to take since she was taking forever, her response was(I will let you know when I am done). I have never encountered anything like this or anyone as rude and unprofeessional as this woman…I asked for her card , she refused to give it to me until she would finish the entire thing…She claimed to be the bank manager, turned out she was customer service manager…It is beyond me how someone with this attitude that makes a good situation a disaster and has the nerve to threaten to have security escort me out when she is the only one that should be escorted out of this bank for her extremely unproffesional managerial skills and rude attitude.
Eventually the Vise president came, and as soon as she did, Lily seems to have changed her attitude to a normal person….
Tis is the wordst bank I have ever dealt with..I run a business for the last 28 years, and never encountered any one like this or any bank with such horrible customer service as Wells Fargo…
They are a ripp off…I never received anything in the mail, and they refused to even give me the address that the mailing for the renewal notice was sent to…If this is not ripp off , I do not know what is…But I do know this should stop, and wells fargo cannot abuse people this way.


My Wife and I were aprroved for a refinance with wells fargo then denied because of reaffirmation document that they failed to have my wife and I sign after we came out of our bankruptcy about 5 yrs ago. We have paid on time every month for the past 5 years, never late and we are actually paid a month ahead
It is not our fault that they failed to do their part. We went to the bankruptcy court and they said that wells fargo did not do what they should have and that they were sent the document stating that we wanted ti reaffirm the house. Now we have to not benefit from a refinance to reduce our interest rate cause of wells fargo
Please. Help.. Mr Houston
Wellsfarfgo acct# 0203118112


Sold my home to someone using Wells Fargo Mortgage as their lender. Original loan closing was set for April 4, 2013 at 10am. Was rescheduled to April 8, 2013. Now a closing date is in limbo and cannot get an aswer from the branch manager Nelda Cales as to when closing will be. She had said she would try to find out something and call me back. I have called her four times and she has never returned a phone call yet. She had told me that the problem came in when they implemented a new process last week and this loan was caught up in the new process. I do not appreciate Wells Fargo making their problem my problem. We are going to pass one week after the original closing date with no new date confirmed. Unacceptable and very unprofessional. Would never use them for my own mortgage.


I am severly disappointed in the Wells Fargo service. I set up an account in Loveland Co and wanted a basic checking account with savings to manage a one transaction account for rental payments. The initial account represetitive Erin who is no longer employed assured us that the account she set us up with which did not fit our needs would be made to work for our needs after 90 days.

The account required a 25,000 minimum balance which we voiced we could never achieve. She ressured us that after the 90 day period we could keep the account afloat with a 2000 minimum balance. I found in the months after that we were charged a 30 dollar service charge that i did not catch until the last minute. I addressed this issue to the service manager of Wells, Eric who exclaimed what can I do for you while at the meantime took no responsibility for the actions of the past employee, Erin.

I would expect more of this company and would of stayted if only Eric could accomadate my situation. I would not recommend Wells and will make my stand clear to others. You lost a good customer!!!!!!!!!


To Whom It May Concern: Back in July 2012, I had setup an automatic payment account with Well Fargo bank to automatically draw out $728.87 each month to pay for our Well Fargo home mortgage loan. Automatic monthly payment process started in July 2012, and you had received the first monthly payment of $728.87 on 7/26/2012.

And you also had received the second monthly of $728.87 on 8/29/2012. But somehow you people mistakenly applied all of the second payment ($728.87) to the principle. I did not notice about this until I received the statement in October 2012. I immediately called and talked to one of your representatives to correct this mistake. This was obviously your fault! Your representative did acknowledge that was Wells Fargo’s mistake!

Now the problem is that the “pass due” statement still showing on our credit report. We need you to delete the “pass due” statement and SEND US A LETTER, WITH YOUR LETTER HEAD,SAYING THAT YOU WILL DELETE THIS “PASS DUE” STATEMENT FROM THE CREDIT REPORT AS SOON AS POSSIBLE (OK WITHIN A WEEK).

We opened an account with Wells Fargo with the hope that it would provide more efficient and friendlier services to us. But this bad experience we had with Wells Fargo certainly pointing it to the other direction!

we’re thinking about to close all account in your bank and maybe transfer the loan to another bank right now! Your customer service is so bad,very very very poon!


I just spent over two hours going back and forth trying to cash a 7,000 dollar check I wanted to deposit 2,000 and keep 5,000….. wells Fargo at basline and lake shore, refused to cash it!!!! It’s a check from Chase, wrote out to me… so they send me to chase.

And say they have no way of telling if the money is their…ok so off I go, now I don’t have an account at Chase, so they give me a cashier’s check and Karin at Chase gave me her business card, so wells Fargo could call her, so she could tell them the money was their… so I go through the drive through they tell me it’s too much for the drive through??? and to go around to the bank I’m like ok so I go in they leave me sitting I don’t know about 10- 15 minutes and say they can’t cash a money order..

That Chase said was good as gold…and not just that this is my second trip here and they told me to go around to tell me they can’t cash it? …Hell can’t they tell me at the drive through they can’t cash a MONEY ORDER? so GI GI is the bank manager I guess? refuses, to cash it, I have been with this bank since 1998 going on 15 years and she refuses saying my account won’t cover it???

*THIS IS A MONEY ORDER from chase with a guarantee from chase saying it is good, they gave her a card to call them to verify* … so I said that! and she refuses, I said this is not from my account!!! this is a chase money order!!! from chase!!! not my bank account!!!

she refuses…and says her manager said “no”..OK im like what do I do? this is my bank for 15 years I have lived in the same place for 13 years I have a money order that is guaranteed from chase to have the money “THEY WANT YOU TO CALL THEM I HAVE KAREN FROM CHASE WANTING YOU TO CALL! YOU ARE MY BANK…WHAT DO I DO?? so they send me packing.

Chase took the cashier’s check cashed it and opened an account for me, no problem tomorrow I will be going down to close my account after 15 years there and you know what I have to change my account around for my gym but after spending from 2:00 to 5 30 cashing one check it’s worth it.. I do have to say Gi Gi was polite but not helpful to my needs so I will shut it down.


I am unemployed and 37 late with a payment. As the previous woman Said they are rude and nasty. By LAW if you are 90 days late yes they can repo ur car. My unemoyment check we t in late n it was returned to Wells Fargo.

I got a call today and explanined prior i lost my job and doing my best. They dont care and want me to go to the back to western union them the money. Wait let me pick it off the tree in my yard. I also asked to change the date, give me an extension any ask for help!

Nope they want their money tomorrow or else. Wells fargo is absolutley The worst auto fianance compnay out there. Any suggestion when i Have no money even for food! Someone please help an email Me if I am correct this is a scare therory they use and how late Can you be before they try to repo hour car you need to go find A job to pay your bills n to get caught back up?

All the other creditors Are so much more helpful and have a heart. Not Wells Fargo Dealer Service. Please some one emAil me with how late u have can be before Repo n can they threaten you? Thank you


I had a money market acc .withover $20,000 that I used for overdraft protection with my crown classic checking acc, I had to many withdrawls so wells fargo sent me a letter saying they were changing my money market acc. to a value checking acc. so i went to my branch on princess anne rd. in va.beach .

The lady at the desk told that nothing was different that was still a money market acc. and i did not have to do anything .expecting i still had overdratf protection.this was four weeks ago .

I recieved a letter last friday stating i was over drawn and and had $280 dollars in over draft fees . I went bank to my branch again. this time it was a over weight fat lady at the desk on a private phone call while i was sitting there for at least ten min. she saw me because i was sitting right in front of her . finnally she got off the phone after i she knew i was watching her the whole time .

she said there was know over draft protection on a value checking acc. and that they changed my o.d.p. to my line of credit .(with out notifying me) I had it paid down to$ 5000.00 Now i find out i owe $9400.00 I had her close the value checking acc. and put my money in my crown classic acc. When i ask about the fee’s she said they didn’t take them off my acc. there any more . and that i had to call the billing dept.

I stood up and told her that i was done with wells fargo and she said don’t forget your key’s that were lying on her desk. so i called the billing Dept. and she said she could only take off a portion ($120.00) sense i needed proof that i was told this information . I am not exaggerating about any of what i have said. If this is the way wells fargo does business this country is in a world of trouble .needless to say i will be closing all of my account’s .


I paid my loan off in February. I was told that my title was mailed out to me and after a month I did not receive my title so I called in and was told that my title was returned to Wells Fargo because the USPS said that the address was not a deliverable address.

I have been at the address that was on file for almost three years. I have been receiving statements to the address that was on file for almost three years. The only thing I can figure is that whoever the individual was that mailed out my title must have got the numbers of my address wrong.

Could someone with a little bit of brains look into this and put the address down right and send my title to me????


My complaint “supposedly” has a ref.# of 83304101.my last telephone conversation was with Mr. Chet Dui in the credit card executive office(of all places) .I want to know if I am going to have to get my attorney to write a letter to Wells Fargo,in order to,get in writing,that they are unable or unwilling to send me my titles, or pay my expenses to
obtain them myself.

I have made them,consisting of Ms.Elealna in the collateral dept.; Ms. Barbara Dickenson head of the collateral dept.,Mr. Dion Vargas,another “BOSS” I was passed off to;and lastly Mr.Chet Dui. All I have asked each of them is for a letter stating that Wells Fargo will reimburse me for the cost of the titles,and the expense of getting to and from the DMV.

I am disabled(they are aware),I live rurally(they are aware) and I would have to pay for gas and a driver approx. 80 to 95 miles to do this myself, not including my time,which I believe is as valuable as any of theirs. I do not feel I am being unreasonable in my request for acknowledgement of their mistakes.

I only want what is fair and reasonable, to a FORMER client,that did not mind accepting at LEAST $40,0000.00 of MY money. I have been on this mission since November of 2012. I will continue, if I have to get my attorney involved,I will.

Todays date is April 1,2013.I can be reached by phone or e-mail. I expect a response by the end of this week. Thank-you


I have never had to make so many complaints against a bank in 15 years. I have had multiple banks, never owed them anything, yet I was forced to open what they called a opportunity acct. This type of acct has never in 15 years of banking in Texas, never been presented to me as the only type of acct I can open. I never received a reason for this. Now, my husband is terminal and I have been in the hospital with him since xmas without much sleep and hardly any food for me. I get a $12 check in the mail and they refuse to cash it because of my acct type even though I need gas to get back to the hospital. Its sad that in todays technological advances someone cant pick up a phone and verify a $12 check. Especially when their info pulled is erroneous and I am in the process of getting the proof to prove it.


Good morning to all: I’m writing this email over the horrible results I’ve experienced with trying to receive a Modification loan with Wells Fargo, my agent Andy Hansen @Wells Fargo. Wells Fargo is a company that employs robotic, noncustomer service friendly individuals. After dealing with months of back and forth phone calls from Wells Fargo with unknowledgeable help from my agent Andy Hansen.

Wells Fargo doesn’t go above and beyond with their customer service to help modify or lower the mortgage payments for their customers. One would think Wells Fargo would be more helpful and understanding and providing assistance, with going above and beyond their Customer Service, to help me modify or lower my monthly payments on a “temporary” level.

I’m not asking for a permanent solution, but temporary. Wells Fargo doesn’t live up to their need to help. With the housing economy being at a all time devastating slump. Everyday a person or family, is either walking away from their home, or Wells Fargo doesn’t lend assistance when due, allow your home to into Foreclosure.

Wells Fargo state “Integrity is not a commodity. It’s the most rare and precious of personal attributes. It is the core of a person’s and a company’s reputation.” However, Wells Fargo reputation of not helping individuals stay in their property, is the reputation that’s being live up too.

I was told by Wells Fargo Customer Service agent Andy Hansen the only option is to “Short Sale” my home. However, I have to ask you. What good would it do Wells Fargo to allow the home to sit “empty” with no potential buyers or renters to take hold of property, in many subdivisions where homes are already sitting empty. With that being said, no financials is being paid to Wells Fargo. Doesn’t Wells Fargo think some money is better than no money?

I don’t feel Wells Fargo or their Customer Service agent Andy Hansen, has given me Customer Service that’s required with a housing market that’s at an all time low.


Very unsatisfied with Wells Fargo Home Mortgage Modification.


I purchased my house in June 2005 with a Wells Fargo Home Mortgage Loan, and was talked into an 80/20 loan by WF to avoid PMI. The primary loan was at 6.5%, the second was at 10.75% Since we had little down payment, we went with the 80/20. Last year, we tried to refinance, but was told we couldn’t due to having a second mortgage, but once it was paid off, it would be easy to modify the primary.

Since we were getting totally screwed on the second, we borrowed money at a much lower interest rate and paid off the second. I then tried to refinance the first, and was told that Wells Fargo did not own the loan, they were only managing it, so they couldn’t lower the interest rate.

When I got my loan, I was getting a loan through Wells Fargo, and was not told it was through someone else. Wells Fargo talked me into this loan, they should at least help me modify it to a lower rate. We are getting ready to move all of our accounts to another bank. Wells Fargo does not care about the customer. Please spread the word by sharing this complaint with everyone!


I have a care loan with Wells Fargo. I called the payment center to make my payment. I needed to pay for two months to get my account current. I explained that I needed the payment for both months deducted from my checking account on a certain date. They wanted the payment on a different date, which was not possible for me to do. The date I was asking them to deduct the payment was only 7 days additional from their requested date.

They REFUSED to take my payment!!!!!!! How absurd! I would hang up and call back hoping to get another agent and they all would NOT take my payment? I asked for the supervisor and that was the worst! SHE WOULD NOT TAKE MY PAYMENT EITHER? She threatened to take my car, which at that date I was only 30 days late.

She made fun of me for using the word “absurd” asking why they wouldn’t take my payment? I could not believe that I called to set up my payments and they would NOT take my money? Later that day, I called again. They of course had all the days information in the computer. I spoke with another supervisor and she started her conversation with me very nasty reminding me of the days events. She even first refused to take my payments.

Then I said, well maybe I can call an attorney and MAKE you take my payment? Her response was this….”Oh, all you people threaten with an attorney…you don’t have enough money to make your payment..but you will spend thousands of dollars to hire an attorney to go after us! Ha Ha! Go right ahead honey. get an attorney” ALL THIS TORMENT TO PAY MY PAYMENT? Finally, after begging her, which made me furious to do, she took my payment.

BUT, she said this to me…”Honey, I will do this for you this one time and I am going to lock up all your information so tight in this computer and set it up to inform everyone to NOT EVER take any late payments from YOU! You better be on time each month!” WOW…I have never experienced anything like this in my life trying to make a payment? If you notice at the beginning of the call…the first message informs you that your conversation is being recorded for training purposes.

How much incentive does Wells Fargo give their employees for harrassment?


Today I went into the wells fargo near me. I needed some paperwork to delete someone from the account. The paperwork had been started and was simply to delete a person from the account. I wanted to know how I could finish this process. I was told that the women who had the paperwork, was out at another branch. someone tried to call her but she never called back. I then said that in all my 25 years of banking with wells fargo, and never a problem, how can I be turned away, without being able to finish the business that was started. No one could help me.

I was told The woman had the paperwork locked in a drawer and that she would be in the next day, unless she had to go to a different branch.They were even reluctant to look on the computor to see what had been done. I am appalled that no one else could help me, and that maybe i would be helped tomorrow. I had to cancel a trip due to this inefficient staff at the bank. I am so sorry about this as I have been telling everyone that wells fargo is great, and that I would never go anywhere else. Well, I will not go into that branch anymore, and if the staff is inefficient I will have to change banks.


Sent a wire transfer from the Park Shore Branch in Naples Florida to Ireland on the 21st of October. I checked everything thoroughly to make sure there were no mistakes after the banker began to spell my first and last name incorrectly and didn’t seem to understand that Ireland is not in the same timezone as Florida. I double checked all info. After 7 days the money had not arrived. Several times Wells Fargo told me that the problem was on the Irish side, which is impossible because there is no intermediate holding account on that end, the money either goes in or not.

Yesterday Wells Fargo a Park Shore Naples told me that they could have ” a company research the matter and that there would be fees for this service” l. I asked how much the fees would be and they said they didn’t know and could not find out or even give me a ball park estimate. They could not disclose the make of the compantly and blamed my Irish bank for the fee but they needed me to “OK” the undisclosed charge before they could help me find my money.

My Irish bank does not charge any such fee. In their words the fact that a Welps Fargo would charge me for finding money that Wells Fargo lost is unacceptable. Wells Fargo told me that they will check “every 5 days” with “the company”. This is a WIRE TRANSFER it should hit the account within 24 to 48 hours, that is the point – otherwise I’m better off sending the money by donkey coach!


Hi and beware, The lender at Wells Fargo told me to give her a check for $500 to pay the appraiser, but only if our house did not have equity. The appraiser reported that our house could have equity, but only if we made some repairs. (I know that our house has equity and that this was a bogus appraisal). So guess what?! The lender cashes the $500.00 without even telling me! The scam is that the lender wants to force me to take out a loan I can’t afford to make the repairs before refinancing. Never once did the lender warn me about this. Now I’m forced to see my money flushed down the toilet or forced to take out a loan I can’t afford!

I’m so mad, and if there is anyone that knows what do to next in this situation, I’d be grateful for your advice.


I have had a substantial hail claim since April of this year. We received the check from the insurance company and promptly sent it in to Wells Fargo with the required paperwork. The job has been completed and now we are waiting for Wells Fargo to set up an inspection to ensure the work has been done. The contractor is done with the work and now we are just waiting on Wells Fargo. The project has been completed for 3 weeks and Wells Fargo is still holding on to the insurance money until they get their ducks in a row. Why should the contractor be bank rolling Wells Fargo?

Makes me wonder if the $25,000 we sent them was used for something else. Seems off and funny to me – I will NOT use Wells Fargo again


I have been a Wachovia customer for several years. The new change to Wells Fargo has been very challenging to me. First after a loooong process of reenrolling my on=line account, anwsering 50 million questions just to be able to access my account. Guess what I had to the same thing again 2 days later when I tried to sign on again. My other gripe I’ve had a Wachovia Gold debit card for several years. Well today my card broke I had to have it replaced only to find out that now I have a UGLY cheep looking blue card with the word DEBIT STAMPED across the front. How tacky.

I guess that’s done so that I’ll be forced to go back to your web site and have my card designed my your wonder team of tacky designer, or let everyone at the mall know that I’m paying with Debit. I can’t thank you enough!! One last thing The gas station i frequent only uses CREDIT. WOW THANK YOU THANK YOU THANK YOU AND THANK YOU AGAIN!!!


I had been with Wells Fargo for 10 years, ahead by 4 months in my payments and they contacted me with an offer to their best customers to refinance with a lower interest rate and a lower payment. I did it and that is when the problems started. I had never had a problem prior to the refinance 8 months ago. Since that time they have applied my payment 3 times to principal. I don’t find out until 3 weeks later when I notice that I have not received a statement. When I call (India) customer service to get it resolved I am told they will open a work order and someone will look into it in 72 hours!

4 weeks and 72 hours it is corrected and I have a new payment coupon. In 8 months they have been able to get me down to 2 months in advance no longer 4. A few more times and they will have me in default! What if I had been making my payments right on time?


In May, 2011, we applied for a mortgage with Wells Fargo. We were approved and throughout the entire process supplied any and all information requested that very day or the next day. Since we were buying a HUD foreclosure, and there was a time limit on the contract, we had to pay a $225.00 extension fee because Wells Fargo was unable to close by the date on the contract. Ben, the mortgage broker, assured us that Wells Fargo would reimburse us the extension fee at closing because it was their fault we didn’t close on time. At closing, Ben stated that it was against FHA financing rules to reimburse cash.

So Wells Fargo would give us a Home Depot gift card. Apparently, he would say anything to close the deal, because 2 months later, no gift card and when contacted Ben stated he had other customers and no time to deal with us. I guess the lesson here is don’t believe mortgage brokers (bankers)tell you because they will say anything to get you to sign on the dotted line.


My wife lived in Cassel California and passed away last year. I had never been to Cassel. The next town over is Burney about 8 miles away. I was with my 24 year old son and ran short of cash. I went to Redding 65 miles away to the ATM. The next time I went to US Bank ATM in Burney and used it 3 times. When I got home I got charge by both banks. I was vary upset. I now plan on keeping the Cassel home as a vacation place. I probably will start a new account in Burney. After reading some of the blogs on Wells Fargo I may think about using other banking facilities.

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