Wells Fargo

Today Saturday 1/14/2022 I went to your branch on Baldwin and durate in Arcadia to change the address on one of IRA account and open up CD account for $100K but after waiting for 11/2 hours they told me they don't have any banker in the bank and I left very angry and frustrated.. This is not customer service you people provide and I will take my money somewhere else..Very bad experience.

Worst experience in a bank ever!! Manager was so unqualified for his position!! Did not have a clue what he was doing!! I tried to reach someone in the executive team or customer service and that was unsuccessful as well!

I would never, ever bank with Wells Fargo ever!! They had to go through a particular department for something they were doing and they told me when they called it would probably be a long wait. Forty four minutes it took for a Wells Fargo employee to reach another employee!!

I was told they have complained about having to hold and keeping a customer holding this long but nothing has changed so far!! I would rate them in the negative category!!!!!!

I had to spend two hours and visiting four branches before I was able to find someone who would send a bank wire without a prior appointment. It isn't that they were short staffed, it is that management has decided only certain people can be trusted to do a bank wire, and that their bank wiring process is so convoluted.

I was able to do a wire for the first time in about 3 minutes, but they had a limit on the amount that you can wire online. Can you imagine working for a company that thinks of its employees that way, while the CEO makes $24 million a year in salary, offers 1% interest for deposits while the lending rate is at 6%. Simply criminal.

" Thankfully they don't have to worry about the Consumer Protection Farce Bureau doing anything. They should be paying me to do the bank wire…

I'm disabled and I don't used ATM machine but always use drive through. The Wells Fargo Bank @ E. Berry St Fort Worth TX 76110 has 6 drive thru lane that closed for upgrade, but it been down for MONTHS!

this is a very inconvenient having to drive to another bank to used the drive thru, when will it reopen?

An employee at Wells Fargo by the name of Thea Diaz canceled my card, even after I told her not to, I recognized her voice, from. Canceling out my card before. I told her I was at the gas station, I'm not home, and will figure out the issue with another employee, she cut my card anyway and left me stranded for the 2nd time, I literally begged her not to cut my card off.

I had to beg a stranger to give me gas money for the second time... this is unacceptable 100% I cried for an hour looking for someone to lend me money, after 10:00 @ night.. you can hear my plea, on the recording, I said do you understand, do not cut my card off, you did that to me in the past...

but she did it anyways, if they do not understand clear English when dealing with people's life, money, and lively hood, they…

I have been trying to fix my credit after fixing an issue that was there fault for over 3 months now they have unqualified people answer the phone and let's not forget the vice president urinate of a person on flight stay the hell away from this company. Currently am gathering information and recording all my conversations and hoping will have enough to sue wellfargo.

I had loans, put 10 grand in your investment side (took it out after several years when it didn't make a dime), multiple people sent to Bal Bains for loans at the Folsom branch, and now you are telling me I have to go into a branch to get a new ATM card because my card and my checks say L David Hudson, instead if Louis David Hudson? Are you kidding me?

I don't live in California any more. I am 20 + miles from a branch and when I have been to a branch, only the drive through is open. Your so called Customer Service said this was to protect me? How?

Why do I need to disrupt my day for this?

I’ve banked with Wells Fargo since 2011. Opened a credit card with them in 2012. 11years I’ve had that card and I got a letter today Jan 5th that my CC was closed on Dec28th. When I called they said it’s in their terms of service that they can cancel card anytime. Ok fine.

But I’ve never had a late payment , my card is paid in full and there reasoning was the debt on my credit and history not long enough. Every single debt on my credit is either paid in full or says on time never late for payment.

They don’t call you and won’t according to the rep. They just close it and send a letter. Now being as I’m only 33 the 11 year credit card was in of my longest. So not only did they close a reliable members card, they screwed up my credit because it’s was one of my longest standing cards AND…

99!! We immediately filed a complaint and NOTHING was done!! They closed the complaint WITHOUT a resolution and we're very rude and dismissive!! It may not be a lot of money for some people but it means paying my bills or being HOMELESS!! PLEASE HELP!!!

I can't afford this loss!!!

I have multiple complaints.

First, Wells Fargo allowed a creditor to freeze my account without any notice and when I asked for information, they could not trace the creditor’s written authorization from the judge or give me any further information. Then someone clearly has stolen my ATM card and tried to deposit checks and when I called to dispute this I was told that because whoever stole the card guessed or obtained my PIN number , they were closing ALL of my accounts and terminating business with me.

The representative was extremely rude and dismissive when I asked for a corporate number. How am I punished for someone else stealing my information?! I was victimized by the criminal and now Wells Fargo! This is atrocious and I will take it higher up the ladder and to the news if so…

There were 3 tellers only one was working with a customer the other two were talking I had been standing there for over 10 mins. No one else was in the bank . It took over 20mins for me to get to the teller because the two women wouldn't do their job .

Very poor customer service that I have ever seen. WHY?

Case # 192327893

Please listen to the phone conversations of your employees all telling me different things I was on the phone from 2:00 p.m. until 9:00 p.m. on and off with Wells Fargo. They closed my account without notifying me. I opened another account and deposited my work checks into my son's account and they said that the checks were fraudulent. Wells Fargo once again put a hard hold on the account and closed my son's card. He was stuck over an hour away with no gas no money no nothing. I am f****** livid! Nobody could help because it was a Saturday and everything was closed. The checks were not fraudulent and my employer had called Wells Fargo to verify that. The account was already closed and there was nothing they could do. The hell I had to go through to get money was absurd!…

I have case or complaint number and was assured I would hear back but I can’t say I am surprised I haven’t. Wells Fargo customer service is some of the worst I have ever experienced. Employees are not knowledgeable and caused serious issues by not following through with what they said they would do.

Employees need to have recurrent training or better training so they can better serve the customer and need to learn how important customer service is and how bad customer service can greatly affect the customer. The employed I spoke with were disrespectful and didn’t do their job.

I spoke with several managers and it was a waste of time. Very disappointed in Wells Fargo and the lack of respect they show their customers.

00 with out verify me . I find out December 8 to let them know they denied it said it pass 24hr I can’t get my money back , they want me to resolve myself. Can someone please help me this issue?

Do not put large amounts money to this bank not safe they are very bad .. be aware

I have an online bill pay account with Wells Fargo. I have spent over 3 days trying to enter a new account number that I received from Capital One. The account number is not recognized and will not allow me to add it although I have multiple other CapitalOne accounts with the same billing address.

CapitalOne has assured me that my account is active and open and that my credit card and Capitalone statement reflect the same account number and there is nothing wrong with the account number. I was told by one of the associates that I have spoken to today after speaking with many others who are not able to help that if we change browser and enter the account number is manually that should work.

I did what was suggested and the payee was added manually. What was neglected to tell me is that if…

If I could give 0 stars I would. Their customer service is horrendous. My daughter had an auto loan with Wells Fargo. After she totaled her car an insurance was going to pay it off they refused to take the money.

They claimed that there was an issue with her Vin number. After several attempts to clear it all up they just don't want to communicate with us at all. Then we continue to get the run around. They refused to send us the forms they needed complete it.

They refused to send us completed forms. In one call they would say we never received anything From the insurance company but in the next call on the same exact day they said yeah we received it all 2 weeks ago.

Wells Fargo has no idea what's going on. Their customer service was horrendous. The agents over the phone were so…

I have two complaints. #1. Three weeks ago I filled out a form for a credit card. Since every time I open my account using online banking there is an advertisement inviting me to fill out an application not to mention the advertisements I get when I open my mail you have sent me, so I figured sure it will help boost my credit score.

I was promptly turned down in less than 30 seconds. Ok that's fine if you have any reason to turn me down that's fine I can live with that, after all it's your card your decision. What my problem is with it is that before I could finish reading the email you sent me denying me for said credit card you took 38 points away from my FICO score.

A score I've been trying to boost for a long time. I did not see anywhere on the application were it said if you are…

Wells Fargo credit card company keeps declining a purchase until I leave the store and I can't use my rewards points on my remaining balance. I was transferred 5 times today. The last time the person sent me back to the automated system and when I finally get a real person they want my card card number again.

Four days I've been trying to resolve issues with your bank. I make over a 1,000 payments and get treated like dirt by your company. I had a banker at Wells Fargo in N. Port, FL try 3 times to get everything straightened out and was assured There would be no more issues.

At that time Wells Fargo credit card company was provided proof irrefutable proof of who I was and informed of my move to Illinois. And no I don't remember my password. Please get back to me. Sheri L Minnick 4004…

Example deposit 2725 with draw 700 get my debit card in mail activate it check balance 1725 dollars like to know where the other 300 went of course now Christmas no one to talk to all im saying 300 dollars is missing

I’ve been with Wells Fargo for about 25 years. Every once in a while, I have to go into the bank branch, which is in Glendale, California on Brand Boulevard, to do transactions that cannot be done either online or at the ATM.

This was a weekday and as always, there is a long line almost out the door. I waited 40 minutes to reach a teller of which there were only two and never do I ever seen an attempt to add another teller for the benefit of the customers time.

When I got to the window, I ask the teller why there don’t put more tellers at the window to help their customers who are by the way, the banks most important asset. She brushed me off with no answer, shrugs, her shoulders, and then just offered that we could go online and do our transactions.

I said these are obviously people…

I have tried many times to be added to my elderly parently account - with their permission. To no avail even though all document sent. Told to call person who exist and extensions that don't exist. Evenbranch managers are not willing to help just keep giving you other numbers to call.

Thjis spanned over 12 months. Documents faxed and recived but no one knows where they are. In one day 9 phone calls and run arounds. people say they are going to return calls but never do. Managers always in meetins and unable to come to phone.

Completely disappointed in this company. I was allowed a credit card, I still have not received the card, it's been over a month. I called customer service and they stated the card would be here 2 weeks ago. They also started that there was a card shortage. Really?

I feel like that's the new on going excuse for everything. So I took a hit on my credit and now I don't even trust this company to use the card. What a joke

Upon my appointment today I sat down with a banker named Sheny McKee to move some funds to a CD and she sat in front of her computer not doing anything. I asked if she knew how to proceed and she immediately called me a racist.

I’m not perfect but a racist, never. I’m so insulted with her I left. What sparked this I’m unsure?

Commencing on or about August 10th, 2022, I fell victim to a multilayered scam operation orchestrated by “Forex Future LTD” (the “Fraudsters”) with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent “investment services,” all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of the client losses to gains.

Money was transferred from my “Wells Fargo” account in the total amount of 16,550 USD utilizing your services.

verification code not sent because i have canadian phone number. therefore i can’t log into my wells fargo mobile account. really upset. switching banks

Dave at the bank at falls of neuse gave me wrong info regarding my accounts. He also has a horrible personality as well. I have substantial assets in that bank which I’m seriously considering removing.

after an initial 2 hours to correct a wrong phone number, comes the fiasco of trying to open an online account for my credit card. I was sent to about 10 different personnel and each one transferred me to someone else.

Tjhe last one put me on hold for t minutes. I hung up. New card holder and soon late card holder unless this problem(allowing me to sign in to my credit card account) can be solved with my having to speak to ONE person in a short time.

I am legally blind and 90 years old. How much frustration can I afford of

On November 17 and 18th money was taken from my account $900. I called the bank to let them know that it was not us they investigated and at the end they said it was the original card and the original pen so

I asked him for the video the pictures of the ATM machine they told me they could not give it to me unless I had a police report and a subpoena, I went to the police department and let them know that I needed a police report a fraud it was given to me.

I went to the bank and let them have the information. She said they needed a subpoena. I went back to the police station, and they told me that they could not get a subpoena for six months from now Because they are so busy and normally they said the policeman just shows up and

tell them they need the pictures from this fraud account…

I am leaving US recently, and before I leave I need to set up online wire transfer in case I need to transfer money from my Wells Fargo account to other accounts. I called the banker in Florence and asked him, he told me I need to go to the bank in person to transfer money.

So the next day I went to the other branch of Wells Fargo in Decatur, AL (it is just on my way to the Huntsville airport). I told the banker I am leaving US and I need to be able to online wire transfer money when I am not in the US.

I asked her whether I should transfer in person to set up the online wire. She did not say anything. She just asked me how much I need to transfer. I told her I did not really want to transfer money, just to active the online wire.

So $50 dollars should be ok. She said you would be…

I reported my debit card stolen on October 29, 2022. My wallet was pickpocketed from my purse, all my id taken, along with my Wells Fargo debit card. I called Wells Fargo customer service immediately, reported it stolen, and requested a new card be sent to my sons residence in Barcelona.

They refused saying they couldn’t confirm my identity, based on the contact phone numbers I had listed on my account. Since then, I have made numerous calls to Wells Fargo, with no solution. Each time I have tried to transfer online, I am given a message, must verify my identity.

I am at my wits end. I am a senior citizen, my only income is SSI, which gets direct deposited in to my WF account.. I have no access to my money. S. number to do so. I do not know what to do, where to turn to for help

I been with you 33 years about and now the walk in is closed because they say they are short of help or sent people to another bank to help. Today I go to bank in Mauldin,SC WHERE I LIVE AND BANK IS CLOSED!

I have to go to next town to pay equity loan. Next month I will pay off loan and look at other banks in my town. I think if your short of people be good idea to hire more. You have a good day!

70 I got from Luther Burbank Savings Bank. I have been told that I can use this amount ONLY on the 19 December 2022. That means that the compensation takes 11 days before I can use that money? IT DOES NOT MAKE SENSE AT ALL.

I am loosing Interest on that amount for 11 days. 50% I am a customer of Wells Fargo for almost 50 years when my Account was handled by Crocker Bank. I NEVER HEARD IN MY LIFE THAT IT TAKES 11 DAYS FOR THE COMPENSATION OF A CHECK

I have been a customer of your for 15 years. I needed a loan for purchase of house I called you twice to talk to loan person, but you did not call me back. So I went to 5 other places for loan.

All 5 replied back with a loan offer which is why I have so many inquiries on my credit but even with those my credit score yesterday with wells fargo was 723 Experian 719, Equifax 725 and Transunion 744. I took a loan out for 307,000 for new house through USDA Direct Loans.

I figured I would apply for your reflect credit card to keep building my credit so yesterday I filled out application and almost immediately I was turned down again for the 3rd time with no explanation. OK fine, but that was not enough because then almost immediately you lowered my credit score to 685 that's a drop of 38…

I will be purchasing a home in South Carolina at the end of December 2022. Although I started the mortgage loan process with 2 other entities, I decided to complete an online mortgage application online while completing transactions in my Wells Fargo Checking/Savings accounts.

Within 48 hours of completing the online mortgage application, I got a phone call from a Loan Officer named Mahisht Collier. Prior to speaking with Mahisht I shared with my 3 realtors that I might work with Wells Fargo to get a mortgage loan that I will use to purchase the house in South Carolina.

All three of my realtors STRONGLY urged me not to work with Wells Fargo as they have heard terrible stories about Wells Fargo mortgage from many clients they worked with in the past. I shared the sentiments of my three…

Regarding the branch inside Tom Thimb at Campbell & Coit:

I stopped in to cash a check, and a teller named Vikiyah was incredibly rude throughout my transcaction. She did not greet me, said nothing the entire time I stood at the window, and no “thank you” or “have a nice day” when I finished. She made me feel as though I was unwelcome and I was bothering her. She did not run my cash through the counting machine like I asked her to. Not a person that I would want representing my company.

Let us begin with a simple question — Does Wells Fargo now discourage persons from opening new accounts with the Wells Fargo corporation?

My attempt to open an account began yesterday (12/06/2022). I called the St. Joseph Street branch, Rapid City, South Dakota of Wells Fargo to schedule an appointment. As instructed, after being told that I would contacted “later that day or the next” I left my name and message/phone number for a return call. Having not received any response, I returned to the Bank to see if I could schedule same in person.

To my surprise, there was no type of a receptionist nor anyone assisting customers. A staff member did finally appear and, although there were two other persons there ahead of me also seeking assistance, I asked if I could speak to someone about…

The customer service requires you to take a test before being able to speak to an individual. Once you have PASSED the test you then get put on hold for a long time. Once an individual answers the call… they only can tell you I don’t know the answer. The system determines the method transactions are done.

HAVING EVALUATED CUSTOMER SERVICE FOR A LIVING. THEY FAILED

Yes when a notary is needed it is important, when calling an appointment was set for a week away that is rediculous, no bankers avail this is un acceptable if I keep these kind of results I will close my account

12/02/22 Nowadays I hate to visit wellsfargo there is only one person who helps customers I think her name is Magda Orduno just listen to the customer who keeps taking personal issues she never pays attention there was another customer on the waiting chair I appreciate her patients with the customer she had but it would be nice if she more focuses on the job that can everyone gets help on time or the company must schedule more people on the helping center

Appointments they are total trash waiting for 2 hours no one is working with a customer they are just talking between them and they said had to wait because the appointment

Re: Loan 0079315115 Home Mortgage. Mr. Clifford Beck Jr passed away Jan. 10, 2022. The property was willed to each of his children, Clifford John Beck and Angela Francis. The property change was immediately recorded in Pasco County under both children's names.

Wells Fargo was contacted and the death certificate and change of property ownership was taken to a local branch to correct the Mortgage records. Months later, Clifford John Beck called to discuss the mortgage but could not be provided with any information because his name was not on the account.

The same happened with Angela Francis. Three efforts have been made over the past 10 months to fix this, by sending the Pasco County records showing the property records changed. To date, the Wells Fargo Mortgage depart still has not…

They wouldn't give me my money back on a charge, I believe, I didn't make. They never told me the name of the company, either.

Was a customer for over 25 years. Worst service I have ever experienced. Each time I called I got a different answer and none knew what they were talking about. Ended up closing out my credit card and asking for the overage to be transferred to my checking so I can close that account as well.

On top of the horrible service, I am being charged to close the accounts. I am ensuring that any of my family members close accounts with Wells Fargo as well.

My wife visited our local branch in San Tan Valley, AZ this morning. She was seeking to deposit 79 checks for a total of $2,959 payable to cash into our checking account so that she could pay a venue for an upcoming Christmas lunch.

The banker told her that the checks could only be used by the persons writing them and that she needed to return them to the 79 ladies for checks made out to her. My days in Compliance at Wells Fargo and my research on the internet both conclude that the checks are payable to the holder.

The banker, in a snarky tone also told her that if she deposited them at an ATM, they would be returned. Thoroughly disgruntled, my wife has informed the 115 people attending the luncheon. By the way, she stopped at our local Chase Bank, who took the deposit immediately with…

I was told mybank card was no good but no one will tell me why. They say the have issued a new card for me but since they won't tell me I have a bad card how can I believe they sent a new card no one will tell me anything

This bank is so wrong in how they handle fraud. I got a text yesterday regarding a charge. I called them yesterday a the representative than list my card as stolen. 95. This bank has terrible service and they lie and are rude.

Stay away from them unless you want to be without a card for days without the ability to buy meds ad food.

I'm going to start with my first complaint about the 2200 and bergenline avenue bank. Guess what?? Dont take your business here.

00 in 3 months. When I tried to sign up for online access to have this card paid via auto pay, I received a message that they could not process my request online. I made over 4 hours of phone calls only to be told that because I do not text, I would not be able to have an online account.

WF apparently wants me to call each month to give a rep my bank account information instead ? I was told that I could not be authenticated to set up a payment account, but I could alternatively go to a local branch, but there are none in the state of Ohio.

00 bonus, and I was told that I would have call each month. I am older and do not text, and this was not in their disclosure that texting is the only way to authenticate a person who wants online account access.

All of my other accounts are all online…

Since Wells Fargo closed the Marion SC office, the community has been dependent on the ATM machine for cash withdrawals. There has been no cash available at the ATM for over 24 hours at least. This is poor service and implies our accounts do not matter.

One of your clients who has 4 accounts with Wells Fargo including a retirement account, has been a victim of fraud EIN Mexico. While under sedation, client was charged over $1000 in Dental services that were not provided. Client returned to California and obtained an examination from an American dentist, that indeed 9 out of 10 services were not provided. Client disputes the charge, 3 months later she was informed that since the receipt was signed by the client, the charges stay.

The Office of Executive Complaints oversaw the complaint and informed the client that if she has any further complaints to open another case.

Client requested a copy of the receipt with said signature, none had been received.

Client sent evidence that none of the services were provided, Diana from the Office of…