Contact T-Mobile Corporate

ZERO STARS!

Hello, please send this to highest management available with T-Mobile. Excuse me according to T-Mobile their pre-paid account highest management, VP, CFO, CEO whoever. I have been lied to several times by T-Mobile I have record conversations in regards to am account.
I have images confirmations that my account was cancelled and that I should expect a refund within 2 weeks, 2 weeks turn into 30day and 30 days is now 4 MONTHS and counting!!!! ABSOLUTE WORST CUSTOMER SERVICE EVER! I BEEN GETTING THE RUNAROUND FOR 4 MONTHS AND MY ISSUE STILL HAS NOT BEEN RESOLVED. HOW CAN A BILLION DOLLAR COMPANY FAIL AT PROVIDING SERVICE AND IF THAT EVEN LYING TO THE CUSTOMER. HAVE THEM CALL ME, JUST WANT MY MONEY BACK!!!!

We had Home Hot Spot from T-mobile; however, it was cancelled in January 2023 through customer service - it was in my son-in-law’s name. However, the automatic monthly charge was on my credit card. I have been changed the last three months for a Hot Spot we cancelled. In fact this month it went up $13.00 for a service we no longer have. My son-in-law called again it it was like talking to a tree! He repeated himself several times and got nowhere. I want this automatic charge taken off my credit card. Who wants to pay for something they don’t receive?
Thank you

After cancelling all of my services they wouldn't deal with my account because i didn't have the 6 digit pin i created 15 years ago. My personal information including SS# was insufficient. Couldn't get any of the bills right so I cancelled all 2/3 of my lines last month. Had to get a transfer code to go to another carrier. Paid my bill. New bill comes and guess what? That's right billed for all 3 lines again. Just cancelled my last line. Customer service was absolutely a joke.

Respected Sir,

I am using T-Mobile services for last 6 years approx. I was part of existing plan and then in September I purchased a new magenta MAX plan. On plan T-Mobile was offering free z-flip for free on new line, which I purchased on my account. Later, I was charged on my account for z-flip and when I reached store they said it takes 1-2 billing cycles to get it reflected. During November to February I was out of country I kept paying as I was enrolled in auto pay.

However now when I Reached store in February to rectify that I am being charged for the phone then they say phone was bought next day of the offer and we can’t do much, but sales man said to buy phone and he will be able to honor the deal for me as I am going for new connection and new plan. Store said me to reach out customer care and they are not doing much as it is commitment done by the store. I am stuck in between with nobody trying to figure out the solution.

Even I tried to reach store again and asked them to share disctrict manager number or email so that I can project my case to hun/her, the store deputy manager took my details around 2 weeks ago and since then I haven’t heard back from anyone at T-Mobile. I am being forced to pay $41 despite phone being free on my account.

Here are store details
T-Mobile at thrashers corner, Bothell wa 98012
My # 425-492-4249

Any intervention down by T-Mobile in regard to this is highly appreciated.

Regards,
Raman

I have been a customer with Sprint for 13+ years, complete satisfaction until the transition to T-Mobile took place. I'd give a negative star if possible.
I was completely lied to and given incorrect information to get me to "upgrade" a phone and "transition" over to T-Mobile.
I was told it was simply a lease turn in & nothing on my bill would change....INCLUDING my monthly bill.
In fact, I literally stood there & went through line item by line item, section by section w/ Jordan W on Niagara Falls Blvd. to confirm my bill would NOT INCREASE and was assured that my monthly bill would in fact possibly be less than what I was paying @ the time.
Well, T-Mobile ...of course that wasn't the case. As soon as I received my 1st bill, there was a significant increase. And how convenient, the time frame was now outside of me being able to return the phones. Left with absolutely NO RECOURSE...
But, CONGRATS JORDAN....you still got your commission though didn't you ??
I have tried tirelessly since November of 2022 to get a resolution. Obviously have gotten no where as I cant prove what was "promised" against what I received....... REALLY????? Is there Video in store ??? I can GUARANTEE you will see me there repeatedly reviewing my Account online with Jordan... but hey... that means nothing, unless of course Jordan were to indicate on my Account that she said what she needed to & promised what she had to in order to make the sale.... I can assure you, I would have NEVER made the change had the TERMS not have been what I was looking for. There was nothing wrong with my phone or service I had with Sprint, including my monthly bill.
So, BRAVO T-MOBILE... Way to make a great impression on a long time loyal customer.
I will go out of my way to let everyone know the type of business TMOBILE portrays themselves to be, opposed to what they in fact deliver on.

Today 02/26/2023 I visited the T-mobile store located at 13133 US-301, Riverview, FL 33578 with my wife to buy and exchange service from Spectrum to TMobile the people working there or are not trained in Customer Service or just put it simply don't have time for customers. It was around 5 people waiting for service been my wife and I the first in line and where everyone else was waiting for the customer support team was just talking and chatting with each other, some of them finished with other customers and instead called the person in line they were just taking the sweet time chatting with each other, where everyone else was just waiting for service at the end we left without been services
The WORSE CUSTOMER SERVICE I HAVE EXPERIENCE IN A LONG TIME.......

After a few months talking over with the billing department and couple supervisors who said they are and were talking my issue but until now the problem is not resolve it and turned out today, the new supervisor told me that she can't help since my return period is over 3 months but it's not 3 months yet.

1. I was Metro-PCS customer and I am looking for new devices with 5G for mom, brother and myself. I see the promotion on TMobile website for FREE phones and flyer for Essential 55+ plan $27.50/line. I talked to the different sales online for a week and finally sign up the contract on November 22.

2. I asked if I can talk to the previous sale named Cory in Colorado. The new sale said, she can’t reach out to him but willing to give him credit if I agree to sign up the contract with her.

3. After choose the phones and asked she can give me the chrome today if I want it. I asked is it FREE, she said yes it’s FREE. I said if it’s FREE ok.

4. She asked me to pay for $224.00 on that day (11/22/2021), I asked why $224.00 when all the devices are monthly $0 and today $0. Is there a hidden fee here? She said I needed to pay upfront and TMobile will credit back. I asked how much is my monthly and she said “$80/mo”. I said wow… thank you a few dollar cheaper. I paid $224.00

5. A few days, I received the 2 boxes from TMobile with 4 sims. I called why extra sims during the activation day.. TMobile said it’s hotpot. I said I don’t need the hotpot since I am not allow to bring any devices inside the Gov’t facility and at home I do have home internet from Verizon.

6. In December 14 or 16, I received the 1st payment notice for $198 something, I called billing department and asked why I was being charge too much when my $224 is not credit back to my account, the analyst, credited me $80 something and asked me to pay $95. I was not happy and asked to talk to the supervisor and he was from Philippine. He said just pay $95 and he will call me back after the Xmas day to clear everything out. I told him 1. I don’t need the hotpot and/or chrome, since the sale said they are FREE that’s why I said yes send to me, I am happy to mail it back since I don’t need those and I am not activate the hotspot sims and/or using the chrome. They are still in the box, just send me the label, and I am going to mail them back. I will be out of town on Dec 24 ~31. I didn’t hear him call back as he said.

7. At the beginning of Jan 10, again, I was being charge and called the billing again, Marrian said she is going to credit me $75 and I am still need to pay for $100 something. I told her that’s not right because my premium is $80/mo. After fighting back and forth, I asked to speak to the supervisor and John answered. He said he will taking care of this issue and I don’t need to called back because I told him I was sick to deal with the issue when my $224 is not credit back to me but asking me pay more and more. Also, please send me the label to mail the stupid chrome and hotspot sim back. He said “I will call you in the next day or two”. No, he didn’t called at all

8. After a week, I reached back to the Tmobil and asked for the status; Mary said he will check with John and called me back. She did call me back the next day when I was at the Walmart. She said she has talked to John and everything is cleared, my devices are not terminated don’t worry.

9. In Jan 26, I was charged for $200 something and again, I reached out to billing department and talked to Jan. She said she is going to credit me $75. I need to pay $81. I asked why $1 extra but that’s ok. So tell me what is my monthly now? She said I need to pay $162.50 in Feb and the March billing will be $81. I still not buy it and asked why. She said because the promotion is not corrected and she just adjusts the new plan. Huh???? Please let me talk to the supervisor and Gabriel answer.

10. I told him again please send me the label to mail the chrome back because I am not using it and/or need it. He said don’t worry, just keep it. I said I don’t need it. TMobile can get it back. He told me that he will call me back on the next day after speak to John and others.

11. He called back on Jan 27 at 14:10pm and after talking to him to clear everything out. He said he just corrected the new plan. HUH???? Why so many plans? But please send me the return label so I can mail it back to Mobile. He said don’t worry and talked for 3 hours he informed me that the plan is corrected now and my payment is $85.00/mo. HUH??? Why keep increased? That’s ok only $4 more but please let me know if the problem is not resolved to day, so I can go back to MetroPCS and look for another carrier. He said don’t worry I won’t need to look for another carrier and the problem will be taking care. I told him that Ok I will let go but please do not make me call again for the same issue and He said he will call back in a few days and he texted me a new plain 55+ for $27.50. No, he didn’t call back.

12. Today I was being charged $243.08. I called around 8:08 after 15 minutes holding, I requested to talk to Gabriel. Nicole said she emailed and requested Gabriel to give me a call day and hopefully will hear from him no later 5pm.

13. 6:00pm I called and spoke to Andrea and I needed to blah blah over and over for 35’ and requested to speak to Gabriel since I have been talking to 3 supervisors for far and don’t want to repeat the same issue over and over. He put me on hold for 15’ and came back and told me that he can credit me $12.50. I said NO, that’s wrong. Why only $12.50? He said that’s the only thing he can do. I asked to speak to Gabriel and he said he can’t reach to him if I want to talk to his supervisor. I said which I don’t want to deal with another supervisor but ok, let me speak to his supervisor.

14. Shae, the supervisor was very BS helpful. She said nothing she can do because

a. I keep the chrome was out of return period which is 90 days. I said 90 days from what? From the day I signed the contract or the day I received the device? Beside I have asked to send me the return label and no one provides me that and/or tells me where to mail. She said nothing she can’t do, I had keep the device to long and out return period. This is ridiculous when TMobil supervisors didn’t provide anything for me to mail the device back. She said that’s not her. I said I want to talk to the high management. She told me either reaches out to the Customer Relation by POB for fax. I asked for phone number because I do not know when the stupid people from TMobil is taking care the problem as the supervisors said everything is taking care but NO, nothing is talking care of.

b. She said she can’t control and it will take 22 days to get the answer.

c. She keeps arguing back and forth and said that she gives me the resolution to resolve the problem but I didn’t listen. I asked what the solution? She said either accepts the bill is or reach out to the Customer Relation. Geez, what a solution!

d. I asked if I accept the bill and what’s bill? She said will be $180 something a month. I asked why? How much for the hotspot? She said $20/mo. I wonder the billing department know how to do the calculation for not? I asked her do the calculation where the $180 something come from when the total for 3 phones and hotspot is $125/mo? She said oh but just accept the bill and the prorate credit back. I told her I am not trust TMobil. 1, they don’t know how to adjust and/or do the calculation. 2. They push the customer to the corner and called give me the bandage. What kind the bandage is it? Make from trash and/or China and the bandage is easily to peel off right away? I even told Andrea this when he said he gives me a bandage on my bill.

e. End up, Shae said if nothing else, she cannot provide anything anymore just mail or fax the customer relation her upper manager which she can’t provide the phone and don’t know what the phone numbers are.

15. My concerns are
a. Where is $224.00 at the beginning as they promised to credit it back which they didn’t
b. I asked for return label and no one provide me this and until now still refuse to give it to me so I can mail it back and told me that it’s out of return period 90 days. Up today, it’s not 90 days yet. I signed the contract on November 22 and activated my 3 phone on November 28 or 29. Still not 90 days yet and Shae is not willing to resolve the problem.
c. Up today, they charge my credit $243.08 and refused to credit all back from 81/mo which is $162.08
d. I asked to cancel all. Shae said cannot cancel because more than 3 mos. I did ask since December until Jan 26, why those supervisors didn’t tell me that they couldn’t resolve the problem.
e. Again, I just learned that they changed my plan each time to called because the plan was not corrected at the beginning because miscode
f. Still don’t understand what TMobile is trying to do here? Ripping off the customers?

16. Please I need the problem resolve as soon as possible and return my $224.00 as the sale promised at the beginning so do all the supervisors. They said they credit blah blah …but nothing credit. Turned out I was over pay too much for my plan.

17. At last, please please send me the return label and/or tell me to mail the stupid chrome back. I don’t need it. Useless to me.

Absolute TRASH. No problem taking money for the phone bill every month but can’t even provide good service like they claim. Worst service ever worst company ever I can’t wait to switch and never look back . Getting everyone on my phone plan to switch asap. I didn’t even have any service for hours straight last night no matter where I was !! I would rate this company NEGATIVE stars if I could !!!

Frequent loss of connection for incoming and outgoing phone calls. I lost connection for two weeks. They promised credit for those periods; but did not do that. Both my wife's number nor mine could not make any phone calls so many times. Very frustrating.

Ok I bought a Iphone 13 that had NUMEROUS problems!!@ and had your service. I went back to your locations at least 15 times for the same problem. They sent me to geek squad witch sent me to Apple. Lots of MY time and taking off work. Geek Squad said I DO NOT KNOW WHY T_MOBLE did that to you. Your phone is Jacked up and needs to be replaced. I went to Apple and my phone did not recognize me. Apple said i can replace parts NO NO NO its not even 6 months old and Ii keep having the same problem and not getting my voice messages for 2 to 4 days!!!!! I then took my phone got my messages that i got wrote up for work because of this matter. Guess what it happened again!!!! I spoke to T_Moble i told them i got written up for your mistake and all the time. They were going to wash the balance on my phone. As i almost lost my job for not responding to a big client. I had enough went to Verizon where i have no problems and got a new phone. And now T-Moble put me in collections when they said they would take care of this problem. My time is VALUABLE also I work with Corporate clients. Social Media exist. Please explain and why can I not speak to Corporate not some foreign idiot. That says I help you I Help you

Son muchos meses con problemas de covertura con T- mobile
El pasado 30 de Dic. Hablé con Oscar supervisor de T- mobile y llegamos a un acuerdo de qué yo regresaba los celulares que me fueron enviados 2 A13 para ver SI agarraba la señal de T- mobile pero no fué asi solo podia hacer llamadas de emergencies, Ellos decidieron mandame
2 - 13 5G Pero me estaban HACIENDO cobros por 4 celulares y yo ya había regresados los 2 A13,
Oscar me sugirió que podia irme SI no estaba a gusto con T-Mobile el y yo llegamos a un acuerdo, que regresara Los dos cell 135G y me daba un crédito de 275 dólares por el tiempo que había estado pagado y no recibí covertura...
Ahora results que Sigue mi cuenta Vicente con T- mobile y se está haciendo un cargo por $246.48
Pero si ya cancelamos las linea's el 30 de Dic. Con Oscar supervisor de T mobile...
Y no solo ESO me an estado holding El número de mi esposo.
Se me hace injusto y ESO es un robo, y tratos engañosos, voy a poner una queja Al departamento federal del comsumidor.

I once got different calls and messages on my number, then it occured that my tmobile number has been compromised. If you lose money through any means of identity theft , the number one thing to do is to report and file a complaint with the right authorities ofcourse . You reach out to your financial institutions to put a hold on your online bank accounts and cards. Call your bank or credit agencies . Once you do that, you can contact your service provider too and report a fraudulent charge on your account(s) . You can also reach out to all businesses involved.
However , One thing I can assure you is that It is entirely possible to recover from credit card fraud and identity theft, especially if you catch it immediately. But you have to address it quickly and get in touch with the right providers to take corrective measures.
When it’s not corrected urgently and in due time , This often leads to bad credit report and inquiries. So Don’t be forced to pay a debt that does not belong to you. Just hire nonprofit hacktivist 'webghost33' on instagram/telegram to get refunded from the federal reserve and help anyone regain access and control your credit and get the bogus charges removed from your credit report and/or your credit card account.

I've been double charged on my bill, services suspended, and found out they have been charging me for individual lines instead of for a family plan. T-mobile REFUSES to fix any issues until I pay hundreds of dollars of overcharging!!!! It shows I'm being charged $295.00 for 2 phone lines!

On 1/10, the issue started with T-mobile Sync Tracker not functioning. Rep was not knowledgeable of the product. The trouble shoot failed. Multiple device errors discovered. Rep failed to call back after promising she would.
On 1/11, New Rep had no clue, no notes, and no instructions from the last Rep, failure to communicate. Not knowledgeable of the device. Rep issues a credit towards balance to be able to purchase new devices.
On 1/12, I received notification of unauthorized activity to my account, resulting in a security breach. Unknown persons successfully made changes to my account from the Tmobile store. Rep not equipped to give details, rep not knowledgeable of protocols.
On 1/13, there was no response from Tmobile regarding investigation or findings.
Currently not happy with Tmobile or plan to do business with in the future.

I have been without internet since 12/9. I am told there is a tower upgrade in the next 30-60 days. This is unacceptable for there to not be a backup plan while towers are upgraded. I am not paying a dime until my service is fully restored.

Was sold an electronic brick. Basically a tablet that does not work.
They are refusing a return and charging me $45 a month for something that does not work nor use.
Went to 2 stores and called 611 8 times.
Looks like I will have to drop off the tablet off at the store. Not pay my bill and move my personal and business accounts elsewhere.

Well I am very upset with tmobile about suspending my internet.ok on December 23rd I payed 60 dollars thats my bill didn't know my due date was the 19th I thought it was the 27th anyways I have been calling customer support for days now .one person told me I needed to pay 77.11 my bill plus a restoration fee .oh ye in all this they can't get into my account because I forgot my pin .so he said the quickest way to get it restored was to pay the 77.11 which I did even tho I just paid 60 that they said they never received ok then I pay the money that was yesterday and today still no internet he said as soon as I paid it it would be restored.which I can see is a lie .they have sent me emails saying thank you for your payment so they received it so why do I have no internet still and I paid a 20 dollar restoration fee and for what? They haven't restored anything .and now there telling me I gave to go to the store when I explained to him it was way to hard for me to find a ride to the store thats why I payed the money so I wouldn't have to go to the store .if I knew after paying I would still have to go to the store I would have never payed it .this is so ridiculous .I have only roku tv which runs off wifi which I don't have .the only reason I have data on my phone is because my phone is not thru tmobile.please someone needs to tell me why I have to go to the store to restore my internet if I already payed my bill in full .plus some .then I get the same thi g no one can help me online to change my pin or tell me how I can change it no they say I have to go to the store show my ID and then have them change my pin. Bull this is crap.i need my internet back oncause I have paid in full I owe nothing so please just turn my internet back onalready.

4 days with minimal to NO WIFI OR PHONE SERVICE! Couldn't even dial 911!
Have made over 50 calls since October 14th when great service disappeared. Last time held for over 28 minutes, after automated answering said 5 minute wait, and hung up!
The last time I spoke to an expert was told, "Well, you and the Misses have a choice to make.
This was after several tickets to Engineers by the Experts without a call back. We were told in weak signal arrea with NO PLAN TO UPGRADE.

The manager at tmobile store name is Erie at 1650 carl d silver parkway fredricksburg va 22401.he misbehaved with us and got personal.we r customers since 10 years and he was acting as if we are theives.he misbehaved with my husband and when i called him in the store he was the rudest person.You need to make sure this guy knows what he is doing.

Hello who it may concern!
I’m a T. Mobile customer for 4 years I like t mobile I like the service very much but customer service name Helena removed my international calling plan with out my permission and t. Mobile did not notice regarding international calls sent me $20000.00 BILL please look in this matters!!!

I would give zero stars but you don’t provide that option. My husband and I switched from ATT to T Mobil in August 2022 and purchased new phones as well. My iPhone 13 stopped working and I went to T Mobil store where we opened our account on Wednesday, Nov 24, 2022. I presented my phone and account information to the associate whose name was John. John refused to provide me with any I assistance because I was not identified as an authorized user on the account. He refused me to use the store phone to call my husband who is the authorized user nor would he let me use the store phone to call T Mobil customer service. He would not give me any help to determine why my phone isn’t working and wouldn’t even plug my phone into a charger. He kept telling me to have a good day. This was and is rediculous if you call this good customer care. I didn’t have a working phone to call anyone and he didn’t care. I did end up going to Apple Store who did assist me and helped me with my phone. There was no reason for your employee to treat me with such disrespect. I urge you to investigate this incident and assure this employee provide better customer service. The store I went to was in Waterford, Michigan. 48327. It was on 5121 Highland Road in the Kroger Grocery Store complex. I will not recommend T Mobil if you continue to teach your employees this type of poor customer service. I had no working phone and I’m a T Mobil customer which John did establish. He essentially felt stranded
since I had no working phone and he refused me to use a store phone to help resolve this issue further

I terminated my service by phone in June. My husband terminated his in July 2022. When I canceled I asked to keep my number, they said I had to go to the nearest store. I informed them that I had just had 2 major surgeries and a stroke and was unable to travel the hour trip to the nearest store and told them to cancel the service and I would get a new number. Fast forward to November 2022 I get a letter from a collection agency saying I owed tmobile $115.00, that they had cancelled the service due to non payment. From July to November I received NO bill no correspondence at all from tmobile, even though they had my address and our emails. Bogus charges!

Last night, 11/30/22, WIFI went out at 5 pm and didn't come back until early 12/1. Ran Speed Test every 15 minutes for 4 hours 0 MPBS!
Nothing but problems since October 14th have spoken to their "Experts" OVER 50 TIMES.
Promises but little to know improvement.
Four times "tickets" sent to Engineers with pro ise would call with report - NEVER HAVE.

I called tmobile to inquire about what they offered with my lifeline/acp benefit. They offered a reduced price phone and service. GREAT! Since then,I donated my old cdma device to a battered womens shelter and I've spent WELL over 40 hours on the phone, email and text with them trying to get the service turned on, turned back on, and battling bills of HUNDREDS... then, upon contacting their corporate office, I am informed that they do not have lifeline or acp service anywhere in my state! Not enough room here to mention all of the instances of debuchery... like the supervisor who told me to "chill"... reprehensible

I was getting set to pay my bill. The website came up and there was a box that told me I could manage the settings for whether my information could be sold to advertisers. Great I thought. When I said yes it said I would have to sign in. OK I was going to anyway. When I did sign in, it did not take me that page. I had to search. When I got there at then end of the paragraph it said I had to log in. 4 log ins later, 2 robot bots, each asking me to log in and presenting me with alternatives that had nothing to do with my question, I got a "person". No additional help. She? kept asking me unrelated questions while reassuring me she was real. All I wanted was for me to be able to click a button that said don't sell my information. That is what was advertised on the front page. She asked me many things. I kept with my question. She asked me if I was getting scammed. That was not my question. She advised me to download the t mobile scam stopper link, that was not my question. I am afraid that after some time, I did get a little rude - always staying on the right side of the line then she finally gave me a link. This was a long and frustrating time with a t mobile real person chat assistant. Makes me feel like changing my service.

This company is ridiculous. I received 2 phones via UPS that I never ordered nor do I have a T mobile account on 10/11/22. I immediately contacted T mobile to let them know. Jake said he set up the account fraud referral and gave me a reference number. I have called this company 4 times with no resolution. I receive a bill in the mail and a letter wanting to verify my ssn and get a copy of my DL # (not happening). Called again today once again and was told that I needed to send in a copy of a policy report. I wasn't told anything like this before. Every single time I call I get zero help, a sup or manager is NEVER available to speak with me.
This company makes me feel like the fraudulent person verses the victim of identity theft. It's ridiculous that I have been dealing with this for almost a month with zero resolution. I called the credit card that was compromised the same day I report the fraud to T mobile and my cc immediately helped me, sent me a letter letting me know what they've done for me and issued my new card which I already have.
what have I received from T mobile? NOTHING but a bill and a HUGE HEADACHE! AND TO MAKE IT WORSE, I CALLED THE CORPORATE # AND THEY TRANSFERRED ME BACK TO THE SERVICE DEPARTMENT WHICH DIES NOTHING!!!!

I WANT RESOLUTION TO THIS, I NEED A MANAGER TO CALL ME WITH RESOLUTION!!!!!!

I went to the t-mobile Culver City store on Sepulveda on 10/15/2022 just to get a SIM card entered into my tablet that t-mobile sent me. Entering the store was a mistake. Instantly the young man Freddie , which he said he was the manager there. Starting telling me about a tracker I told him more than 4 times I was not interested in a tracker.,Then he goes on to started trying to push a tablet on me after he continuously kept asking I decided to get the tablet., He began to tell me that I have to put $90.00 dollars down I told him that I didn’t have the $90.00 to put down. So he began to ask me how much can you put down I said $50.00 dollars he said OK.? I gave him the money for the tablet. And after he took the take to the back and told that I can’t get the tablet until I pay the rest of the money and gave me only a tracker which I told him I did not want. He had a smile on his face when he walked away with the tablet. I felt so defeated and taken average of. Because he lie to me and took my money with no product. I left the store disappointed and they didn’t care. I called customer service right away and expressed how I was treated and taken avantage of. Customer service told me that they were going to send me a box to mail it back. It is now October 27,2022 still never received it. The manager Freddy on 10/26/2022 because I called customer service and complained about him and his unprofessional approach. I went to the store on 10/26/2022 after I received a call from Freddy to come and get my refund. Got down there to ret retrieve my refund only to be disappointed again by Freddy. He came up with saying he can only give me $6.00 dollars back . Because he’s charging me a service fee charge. I don’t know why I would be getting charged a service fee when I never took the tablet. When I called t-mobile the young lady I spoke to said that it was active when I never received. That particular store is represent a bad name for t-mobile by cheating the customers. I am very disappointed.

Spoke with Dan at the Festival location and was told that they could not close out the account. I had the equipment and was told by customer service to come into the corporate location because they could not verify my account because they did not have my correct email address.

I asked to speak with the store manager, Mark. The first question that Mark asked me was did I have the charger.

Now, I'm not going to say that I received disparate treatment based on race but I will say that your team needs to be retained in the proper way to close out accounts and to work with customers.

Poor leadership is reflected downward to your staff. My old manager used to tell me, if you can't fire people up to do the right thing then you need to fire them.

I went to T Mobile to get a new phone. I bought a phone and here is a breakdown of what happened.
!. Despite calling Consumer Cellular be the T Mobile employee, my old number was NEVER ported over.
2. I was NOT told if the screen plastic saver was put on the phone I COULD not return it. Given the option, I would have done it myself to be able to return if need be
3. I was NOT told if the case was put on the phone , again by the T Mobile employee, I could not return it. AGAIN taking this decision out of my hand.
4 When I got home and found my phone, I was reassured via text (for which I have proof) stating I absolutely could return the phone.
5 When I went back to T Mobile, the manager argued with me that I could not return the screen protector and case because they were taken out of the package (NOT by me, but the store employee) . When I explained this choice was taken out of my hands and I would not have chosen for her to put it on there if I could not return, the manager refused to process my return and told me to leave the store.
6 . I IMMEDIATELY called customer service and was told to take it to a corporate store and there would be NO problem returning.
7. I took it to the corporate store where I was told to by T Mobile customer service, it was a regularly store in the outlet mall. I was specifically told by customer serve that it was a CORPORATE store. I have the address written down to prove.
I can provide the text messages and the address to prove my case. I have never been treated so poorly by store employees before especially after being REASSURED IN TEXT, I could return the merchandise. I will keep contacting anyone who will listen until ALL my money is returned. Now I have to go to South Dekalb mall to try again. This is a total lack of communication and terrible customer service. I demand a response to this.
Stephanie R. Diamond

Absolutely Disgusting Company. Originally opened account, asked, re asked and then confirmed that I would have service in my area. Payed overnight shipping. 2 new phones, 2 cell phone brought over. The 2 that were being switched over Never worked, Ever. Then the 2 new phone had No service! Could only communicate with T-Mobile. After 3 days of troubleshooting, I said this isn't working and started the return. Was told I had to wait for the return to process to figure out if I owed anything for 3 days of no service. Was told that when return processed it would automatically close account. Next month for a bill in mail for over 300.00$. called and explained what happened. Was told I had to wait until the final bill to have it waived. Was told to call in 2 months after final billing. Next month received a debt collectors bill. Called t mobile again and was told they could no longer help me and I had to deal with collections agency. Filed a dispute. Never heard anything. But kept sending bill for debt collecting . Had to pay account was opened in my mother's name and she was not happy. Terrible, Lying, Disgusting Company! I have screenshot of everything. All the ordering talking to agents and such as well as return forms orders , etc.

Hello, I am in desperate need of help please. Everytime I talk to a different representative, I get different answers. There was a death in my family, as my daughter passed. I don’t get paid until the end of the month so I cannot make payments until my pay. Which I always make payments when I get paid. I’ve really been struggling. I spoke to a supervisor last night & he assured me that he would watch my account personally & if it got interrupted he would make sure it is restored to give me leeway to pay my bill. Well my phones are suspended & I cannot speak to anyone, no one will help me at all. I have my daughters funeral & I am desperate to get help. PLEASE someone help me PLEASE. Attached you will see the conversation from the supervisor. PLEASE HELP ME.

After 6 calls, and most were mis-directed, only one representative was able to help me. Since then I keep receiving unsolicited messages. I am the President of an international non- profit organization. My phone and computer do not need your messages. I have reported T/Mobile to local regulators as receiving harassing calls from you.

I need a manger in the corporate office to give me a call

Ordered on 9/18/2022 online and saw the phone charges were more then what was shown on the initial screens immediately on 9/19/2022 but Tmobile would not cancel the order. In fact she just hang up on me when the 2nd time I called.

The service a t-mobile located at 8001 Villa La Jolla Dr. STE 8879 La Jolla, CA 92037 is my worst experience of my life! Both my wife and I switched our service over from Verizon 10 monthe ago and are just now getting our billing straightened out. The promotion that was given to us at the time of the purchase of our new I-phone 13 was a third phone for free and just taken away from us and canced with the store telling us that they made a mistake. That is the total issue that I have with this store, everything about it is a mistake! It isn't a corperate store and I only found that our by going to another store in Clailremont and getting much better service.
Michael Stafford

Past 6 months facing several problems like signal internet and voice. Many time brought this t mobile but no action. Problem is going on . In security duties the mobile has an important role. Please resolve the issue. We r paying bill on time last many years. I talk to 611 on phone many times
ZAHOOR kiani

They drafted funds out of my account before the due date. Spoke to different representatives and they all tell me different things the training it not correct they need to be retrained.

We signed up for T-Mobile internet. After 2 days we could not get a signal so we cancelled our service within the 15 days and sent our modem/router back. 2 days after cancelling we had $50 billed to our credit card. We would like it returned to our card. We keep getting people we can’t understand and not sure if our problem is being taken care of properly.

I purchased T-Mobile prepaid on Aug 5, 2022. The price include the SIM card and one month service. I asked to transfer my existing phone number from Boost Mobile. The employee at the T Moile store (205 North Maple Rd, Ann Arbor, Michigan) activated the phone for me. I made a phone call and it worked, the internet did not work at the time and the employee told me just wait an hour or two and should work. This is my back up phone and only on Aug 10th I found the phone activation was not successful (due to not able to port over the existing number because I cancelled Boost service before I activate with T-Mobile).

I called customer service multiple times and was given different information, some suggest to wait while other told me need to get a new SIM card. I went to the store twice and was not very helpful. In the end, I purchased a whole new SIM and paid another monthly service fee. I don't think this is fair. If the number can not be port over, T mobile should just assign me a new number, not asking me to pay for a new number. Even if I must buy another SIM card, they should still try to port my paid service to this new SIM card instead of just waste the previous paid month (totally unused). Worst is I wasted many hours from the conflicting information I received from various T mobile service representatives.

I hope this can forward to T-Mobile management for action.

Thank you

I had to call the customer service number for a billing issue. While I was on the phone, the representative said since I had been a loyal customer since 2013, they were offering me a free Samsung S22. All I had to do was pay the shipping and taxes right then and return my old phone which was in perfect working condition. I returned my phone in the package they provided. Three months later I am being billed for the phone. I got on the customer chat (which is horrible it kept disconnecting me and I would have to explain over and over again what my issue was). They then proceed to tell me that my phone was damage and I am now stuck in a 2 year contract with them paying $34 dollars a month. I then asked for a picture of the device being damaged and was told they couldn't send me a picture. I told the CSR I couldn't afford the $34 a month and that is the only reason I went with the free device because my old phone was working fine. CSR then says "Let me connect you to our Order support team who might be able to help you with the issue of the credit of the device. It may take sometime, Meanwhile, Please stay connected to the chat." I have now been trying to get this resolved for over 2 hours. I am sure I am not the only person that they trap in to a 2 year contract with this process. As soon as I get my income tax next year, I am paying off the phone and leaving this horrible company. Being loyal to a company for years, always paying on time and this is how I get treated. Sad that a multi billion dollar corporation treats the common person this way.

I'm a sprint customer forced now to be a T-Mobile, I currently work on a military base/Ft. Riley, KS where their very limited to no service with-in building. I literally have to go outside to make calls, text or facetime. I don't think its fair to have service I pay for monthly that can't be used. I'm not the only one experiencing these issues, all T-Mobile account. Solders & Civilians refer to T-Mobile as T-Maybe because of non-working service. If emergency was to happen I won't know of it until after work, total unacceptable. Rep at T-Mobile in Manhattan, KS & customer service solution was get a newer phone while addressing the issue of no Tower support for the area. Please assist with this issue.

This store upgraded an unauthorized user on my account. The dealer (1890976) got upset when we asked to have the phone returned. I called customer service and the rep said the phone shouldn’t have been upgraded. They never even contacted me and tried to say the phone upgrade could not be cancelled. I want to make sure this does not happen to someone else

Customer wait time was 20mi, caucasian lady comes in minutes after me and instead of the next in line tmobile rep helped her first after me standing and waiting 10min before she even arrived. My first time ever visiting Mueller location in Austin, can say they cater to that community. When I finally was helped it's like the agents patience was thin while waiting on me. Agent name was Jaime. To be honest I don't know what has happen to tmobile across the board, the customer service!

I have reported T-Mobile to BBB, Consumer Financial Protection Bureau, as well as States Attorney General Office. I have also began a dispute with Credit Karma and Transunion for the Fraudulent charge that T-Mobile has apparently sent me to collections for. My account was closed in November 2021. I demand information on this matter. I am willing to take this case to a court room to fix my credit because I had no knowledge of this "charge" which I DO NOT owe. I need someone from T-Mobile to give me information on this fraudulent charge since you failed to send me a bill for this and no notices were ever mailed to me for this. I left nothing owing when my account was closed. An account that I only had for a couple days! I had Sprint before switching on November 3rd 2021 and the representative at your T-Mobile store told me I was to pay Sprint off before switching which I did! Sprint was completely payed off and so was T-Mobile through autopay. I have proof of all payments so this is FRAUD! Someone better fix this now.

after 9 months of getting a variety of different answers of why you have chosen you send an account I never activated back and forth to collections I have begged somebody to fix this problem and every time Iam told the problem has either been resolved or a ticket has been placed to have someone call me back in 24 hours (this never happens) I give up! I am filling a complaint with the FCC and the BBB

This cpany for a long time offered the 4 lines for a hundred dollars at month 1, was well above the 100 dollar promise and 2 ally phone's broke And I'm way more gental than others!

Returned a phone have tracking # plus proof of delivery plus message guaranteed saying phones will not be turned off it is now month 3 still can’t find phone 1196 charge and my phones are turned off!!!

Hello. I have 13 pro max that was purchased from
Sprint T-Mobile. I lost the phone on the 16tg of June and reported it as lost. I pay for insurance so they sent me replacement phone from their insurance company assurant. I have spent the last 4 days for many hours on chats shxcohone calls that were escalated and I could not get my phone to work . I have contributed to call and they send me through their procedures but the phone will not disk and just says call ended . I went to T-Mobile store at Rosedale mall in Roseville mn and they tried for hours with tech support for T-Mobile and they could not rectify this . I am still without a phone . I paid 249 for the replacement and I’ve had no phone service since June 16 and the iPhone 13 pro max I’m paying for and have made several payments on won’t work . I asked assurant for replacement oft his phone. They said go to Apple. I went to Apple store in Roseville and they rested the phone and said the phone is fine. Not an Apple issue. They said it’s a cellular issue . So this cannot be fixed . Apple cannot replace as not a hardware issue so assurant T-Mobile needs to provide replacement . I need help getting replacement phone that works. I need to be refunded the 249 dollars unpaid for a phone that doesn’t work and for all the hassle for me and multiple Apple and T-Mobile store employees that tried to get it to work too with tech support . I have no phone so you’ll have to read him me at work phone 612-432-8136. I am requesting my lease be cancelled without penalty , refund of 249 and for no service since June 16 until you cancel my lease without penalty . Free and clear dome with T-Mobile . No more payments, no balance dnd I will send you the defective phone . The T-Mobile employee believes this was a refurbished phone that perhaps was stolen and then issued to me so it cannot be properly activated . I will be filing a complaint with minnesota attorney general and better business bureau too .

My name is Philip Threshie and my T Mobile Customer # is: 44838
I have 2 phone lines on this account, #’s:

I have not had the use of the 719 407-1543 account other than a couple of days, as the Galaxy phone that I purchased has had nothing but problems. I worked with your outlet store in Fountain, CO where I opened my account. The phone was demonstrated to be faulty at that store, and the manager there at that time was named Paul, and he did his best for me, authorizing that the phone needed to be replaced on warranty. After 2 solid weeks of waiting with no phone, I had to physically go into the store to demand a phone, they never once returned my calls to see when I could pick it up or even inform me of the status. I have been jacked around since that moment.
This next manager at that store decided to deny the warranty claim and tried to pass this off by replacing the SIM chip instead of following through with the phone warranty replacement. That manager has been nothing but lieing through her teeth to me, total evasiveness by that store manager, That being said, the ‘repaired’ phone on the 719 407-1543 account had virtually all of the same performance problems, specifically a faulty touch screen, as it had before. I immediately went to your outlet at 1629 S Nevada Ave, Colorado Springs, CO 80905 to turn in the phone again. To my dismay, I found the same inept and deceitful ‘manager’ at that store, and when she saw me come in she hid in her office, closed the door, never making any attempt to deal with my customer service needs. She would not give me her name, she is a tall latino woman and that is all I know about her. I turned in the continually faulty phone to them on 6/04/2022 and was told by ‘Esmeralda’, who worked with me to initiate yet another attempt to warranty the faulty phone again. In my presence, Esmeralda worked with me and she represented to me that the warrantied replacement Galaxy phone should be in to the store on ~ 6/08/2022, last week. Having heard nothing from them via my 920-2009 cell, I called and spoke to Esmeralda this afternoon at ~1:30. She could not tell me the status of my warranty phone, and seemed to not be able to access any information about it. She told me that she would call me right back with that info, and it is now 3 hours later and I HAVE NOTHING. AGAIN
How do you validate your employees engaging in unethical and potentially criminal activities like this? Treating paying customers like myself like this. It is now very clear to me that they are not intending to return a new and warranted phone to me and my next step tomorrow morning is to file theft charges with the CSPD.
I am a senior citizen and will turn 70 in April of next year. I have very serious physical disabilities, and have been hospitalized 7 times since spinal surgery on 02/26/2022, having been evaluated as ‘Gravely Disabled’ by responding EMTs in April 2022. It is physically damaging for me to go out of my recovery environment.
I have never experienced such poor & inept customer service in my life, I opened this account because of your superior coverage nationwide. I am a consulting Industrial Engineer and the 407-1543 number is my business line, and I have been losing business with my accounts because of your inability to provide me with a functioning service with which to conduct my business.
I want this phone, and to have this service restored to me TODAY. if you feel me.
I await not only your response to this CS claim, but immediate action, and I do mean immediate. It’s now well past closing and not one contact from your outlet at 1629 S Nevada Ave……
Philip Threshie
Customer # 44838