Contact T-Mobile Corporate
Toll free phone number: 425-378-4000Upset? If you have experienced poor customer service from T-Mobile, the best way to get satisfaction is to register your own feedback using our complaint form. If you are a customer who is experiencing issues with your account, the best phone number for customer service is 1-877-453-1304.
Normal business hours generally apply to reach a live person at the T-Mobile corporate office by calling 425-378-4000. Their mailing address is 12920 SE 38th St Bellevue, WA 98006. You can also dial 611 directly from your mobile phone to get support 24 hours a day, 7 days a week. However, the 24/7 hotline is automated. To reach a human customer service rep at T-Mobile, you will need to call during normal business hours 7 days a week. The longest hold times are generally at lunch and in the evenings.
Common reviews of T-Mobile are not good and include frustrating support, long wait times, billing problems, insurance claims, and rude employees. Often times the challenge relates to signal problems or issues understanding wireless account questions. Are you having a ripoff moment? Let us know.
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T-Mobile Contact Information
Report complaints to corporate and get satisfactionT-Mobile headquarters address
- Deutsche Telekom AG
- Bellevue
- WA 98006
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Top T-Mobile Complaints
Browse more than 867 reviews submitted so far
absolutely no support for transitional customers to new T-Vision streaming service(s) several trips to T-Mobile stores which are of no help in regards to T-Vision TV services account information inputted incorrectly causing numerous delays and directed to nonexistent support numbers

I was lied to twice about getting a free phone line on the phone and on chat. Went to the store and they told me I could not get a free line.

Today 12/18 I went to my local t-mobile store in Austin, TX to add a second line only to be told 4 hours later they cannot unlock my phone due the pin. I paid the remain balance with T-Mobile on my I phone 11 so I can transfer my service with Sprint. Still could not get them to unlock my device even though I was in the store. Was told to call T mobile customer service for them to assist me only to be told I need to go back to the store. The issue still has not been resolved and the I phone 12 was a gift for my daughter’s birthday tomorrow 12/19. The issue hasn’t been resolved and I am very disappointed in the service and run around I got today! No one seems to know anything to help resolve the issue. I want to cancel my service with Sprint and T-mobile.

I’ve been an AT&T customer for 35+ years. T-Mobile’s pricing and Christmas offer for new iphones caught my eye so I decided to make the switch and order 5 new iphones; I personally went into the store. This was done on Dec. 5th and according to my documentation, the phones would have been sent to me on Dec. 8th. I had contacted T-Mobile in the past to check on this order and was told they are “in-progress” and to wait a few more days. It’s now the 18th, and no phones. Upon driving to the store, I was told my order is not in-progress; and there is no order. I did work with the manager of the store who was batting for me. My order just fell through the cracks. In fact, I was even told I needed to start all over with a new contract and without the promotion, since it ended yesterday. Just to clear things up, I did receive a document in my email; I did sign it, and I even received a phone bill in e-mail for Dec. I have done everything correctly, but now I’m told there are no available iphones 12 Pros….not till Feb. So much for going in early to get this done and kids will not get their iphones till Feb.
Management at T-Mobile: Is this how you treat your new customers? Is this the kind of service I can expect going forward?

I have a new in the box iPhone that was ordered erroneously. It’s a 12pro and I wanted a 12 pro max which I subsequently received after spending several hours on the phone with your NON American csrs. I keep getting return kits for a used phone, when all I need is a label. I was told to write the phone imei number on a label but if you wanted that displayed on the outside of the box it would already be on the label. Would probably increase the theft risk. I requested to speak with an American csr but was told none exist. Now my Sprint login no longer works. Can’t pay my bill. BTW the iPhone 12promax is a great phone. 561-222-8265

I returned an iPhone only a few days after purchasing and I was charged a restocking fee. Such practice was never disclosure. I was not made aware of a fee in case I decided to return merchandise.
The seal was never broke and return was made only a few days after purchasing. I wanted to reach out to you before filing a dispute with my credit card.
Thank you !

After i tried many times to solve the Problem with your support Team by phone, heres the situation which i need to be solved ASAP.
I had an account with T-Mobile which i canceled on June 9th. I had a plan which was included my Iphone Xmax and before i canceled my account i requested the pay out of my iPhone Xmax where I had a balance of 176$. I was charge 3 times on May 26th for the same service, the payout of my Iphone Xmax. As you can see on the following image.

Right after i see the 3 transaction i called T-Mobile to see what was going on, why 3 transactions where i should have only the first one 176$. I had a lady explain me that the first transaction of 176$ didnt go thru and i didnt need to worry about that transaction. As soon my AMEX statment only close on the 17th of each month i had to wait until that day to discovery that the 3 transactions was applied on my card.
Again i contact T-Mobile support by phone and request the refund of one transaction as soon i was charge twice for the payout of my iPhone, a gentlemen who was ‘helping’ me at that moment told me that T-Mobile couldnt refund the money to my card they only could send me a check to my address with the amount. Well, on T-Mobile web site says “ CARD PAYMENTS CAN ONLY BE REFUNDED BACK TO THE ORIGINAL CARD “ but not a problem, he couldnt do it for some reason and gave my address so he can send the check with the amount of 176$. Past one week after the call and i havent received no check, i again called T-Mobile and was the same gentlemen helping me and he told me the check have been sent that i should call the T-Mobile intermediator bank to check with them, I NEVER RECEIVED THE CHECK.
After i tried to solve the problem with T-Mobile and they didnt help me with absolutely NOTHING i had to contact my AMEX to cancel one transaction of 176$, as you can see on the following image.

On June 9th i canceled my account. My cicle bill on T-Mobile was from the 8th to the 7th of each month so at the moment i canceled i had to pay 2 days of used from June. I was waiting for this charge on my card ( the two days charge ) which i was informed will be credit on my credit card. My account was already canceled at the moment i hangup the phone on June 9th 8pm EST time. After that i didnt have anymore access to my T-Mobile account nether signal/internet my number was disconnected.
After 2 months i got a 207$ charge on my AMEX account. I called T-Mobile right away and a gentlemen explained me that charged was about the 176$ that T-Mobile had sent to me as check and i had requested the refund on my card so actually accusing me that i tried to ‘stole’ 176$ from T-Mobile. Well, i had to go thru the situation again, i was about 2 hours on the phone with T-Mobile support and nobody could helped me. My AMEX didnt autorized the transaction from T-Mobile because was a unusual amount. I havent received nothing from T-Mobile until today on my registered address 17620 Atlantic Blvd building 1 apto 201 Sunny isles beach, no statments, no check, NOTHING.
After a few weeks i had a lady calling Rodrigo Britta from a Debit Collector agency about a 232$ debit. I again contacted T-Mobile support thru your phone and after a 1:30hr conversation with Lorraine i finally got her sending me an email on Octuber 3th with the statments where i could see ALL THAT INCONVINENT AND UNCONFORTABLE SITUATION. Following the images and statments she sent me.

I went thru all the statment and i finally noticed that T-Mobile WITHOUT MY CONCERN and WITHOUT NOTICED ME had credited the 176$ on my CLOSED ACCOUNT. This was the most incredible i had with T-Mobile. I didnt request that, i didnt autorized that and i didnt WANT that. My account was already closed; Why does the WRONG charge T-Mobile did on my card wich i requested the refund back to the same card was credited on a CLOSED ACCOUNT WHITOUT MY CONCERN/PERMISSION?
Again i was calling T-Mobile support and i lost more 2hrs of my time regards T-Mobile mistake. I was informed to go to a store so they could help me there. On saturday Octuber 3th i went to T-Mobile Lincoln Road store and Roger helped me. I was 4 hours on T-Mobile. After Roger called T-Mobile support they told him and me that was a glitch on T-Mobile system regards the first 3 transactions. Following Roger report from the call where we went thru each month.

Oh i was finally going to solve all this, the lady informed Roger that I only had to pay 56.13$ to T-Mobile regards the last payment after the account cancelation. She request Roger to ask me which day, time and phone number she could contact me, was saturday and she had to sent to another department so they could solve the glich and all that problem that was going on with me and Rodrigo Britta. I told her tuesday Octuber 6th around 10am on my phone +1 786 302 9047.
Tuesday, Octuber 6th arrived and i was all day waiting for the call and NOTHING. I texted Roger arround 7pm EST to explain the lady havent call me and he intructed me to call a number and see what was going on. I AGAIN was calling T-Mobile support and had to go AGAIN THRU ALL THE SITUATION, the gentlemen told me that he was going to send a mesage to the lady that was supposed to called me that day and put me ON HOLD FOR MORE FIVE MINUTES AND HANGUP THE CALL. I sent a message to Roger right away, he was the only person trying to help me at that time. Day after, Octuber 7th i got a call from the lady at 7:30pm where she told me that really was a glich on the system and she had follow the case to relevant support that they will call me in 3 days ( from that day ) to solve the problem. I texted Roger about what she said and i wait until the end of the following week, Octuber 16th and NOTHING. I returned to call T-Mobile support team to have the right informations I HAD TO GO THRU ALL THE SITUATION AGAIN. Come on, i had called more then 10 times and T-Mobile cant put on their system the custumers problem nether SOLVE a GLICH ON YOUR SYSTEM? Disapointed and completely tired of this situation.
Its November 8th, i havent received ANY calls from T-Mobile regard this. I have Rodrigo Britta’s name on the Debit Colector for a T-Mobile fault. I have my situation not solved yet.
I WANT THIS SITUATION SOLVED!

THE WORSE COMPANY EVER. All this reports and all the conversation ill be exposing on internet. Completely unprofessional. Wheres the ethic of T-Mobile? I was a custumers who payed my bills AWAYS on time, never gave any excused and i tryed always to solved the problems with T-Mobile support as nice as i could be.
Im kindly asking to T-Mobile Compliance to solve my issue ASAP. To take the acusation and Rodrigo Britta’s name from the Debit Colector.
Waiting foward for T-Mobile Compliance reply
Best Regards
Sofia Lemmi

Visited a store on Harvey st in Muskegon mi and because I ask the manager how they could run a store without being a full service store and he told me to leave?

hi its zeeshan iftikhar tareen account number of t mobile 52776280 63 avondale rise zeeshan iftikhar tareen take my bill from barclays bank and pay tmoblie bill start paing t mobile bill i stop you dont pay before now i am saying pay tmobile bill and the money you take form barclays bank its form dominos pizza driver job earing its my earings pay all money of bill its left bit next month automatically pay from barclays bank i want to watch my no bill only contaract charges.i on house number 1552 kts sec1 mohala digi choke harripur pakistan

I went to pay my bill and it's showing that I was charged a fee for a phone that I returned in August with no damages but saying it was damaged. The phone line is 7139926060. The charge is over $600. I sent this phone back in the same box your office sent to me. Then when I purchased the phone I was not informed that I was leasing the phone when I clearly advised I didn't want that when purchased. I had to pay an extra $189. I don't understand why everytime I send my product back or purchase something Im being penalized. I reached out to Charles Joseph but was informed he was in a different position therefore he did refer me to some person name Eric Mowjee. We spoke onetime and I have called him never returned the call. I don't want to speak to back to him because he didn't feel my complaint was a concern. I have been out of work for 3 and half months because of Covid-19 barely making it to have deal with additional costs on my bill over $600 I can't afford to pay. I need for someone to call me as soon as possible. I have been a a loyal customer for over 18 years plus and this is how you treat a loyal.
Aquarrius Whitehead

I HATE t mobile.
Ok, I have been speaking with a supervisor named Candace (candace.gonder@t-mobile.com) Last week, it was discovered that some payments I made to t mobile with my bank account were said to be returned. The issue is that the money for these payments was IN the bank account, and was never EVER attempted to be deducted from the bank account. How can they be returned if you all never even took them out of the account?? Then, I was told that they were returned cause the account was “ closed, or not located” which again, is not and never was true. So I went to the bank and spoke to the branch manager and got a signed printout statement PROVING the account was Never once, closed and was located just fine. It also proved the money was in the account on the dates that the t mobile bills SHOULD of been deducted. And it also proved that the payments were NEVER deducted from the account. Candace had me upload all this and email it to her so she could send it to the proper department. I was assured by Candace and by another supervisor that called me in her absence, that this would be taken care of. That my account would be able to make payments with a bank account (which is VERY important cause my debit card was lost and it will be a week or more before the new one comes in the mail, also I have a broken foot so I can’t drive) and that My phones would not be shut off or suspended. Now, because of all this, it would not let me make a payment with a bank account, therefore my t mobile account became very past due. Now, today I woke up to my t mobile account being suspended, and it’s telling me a restoration fee of 20.00 per phone had to be paid. And I STILL can’t pay with a bank account. I never spoke to Candace or anyone since Tuesday, and Tuesday I was told and assured by a supervisor filling in for Candace that the account would not be shut off, and that the proper department would have it fixed where I could make payments with my bank account again cause the papers from the bank clearly showed the account was active and never closed and that the payments never came out or were even tried to be taken out. But now, I wake up to a text saying the services have been suspended. I don’t know what is going on!
EVERY supervisor I have spoke with on this issue has been RUDE refused to help me, and the problem has never been fixed. So now, I have no phone service and I was assured and promised I would. I'm being punished for something that is NOT my fault. I did absolutely nothing wrong. I HATE t mobile and I will be switching as soon as possible and I will be telling friends and family and everyone I meet about this experience and the better business bureau.

My pre paid no 347-476-8066 which I had for 12 yrs was deactivated I immediately made a request to have the number back .I was told I would be able to retrieve it as it was only deactivated two days prior and given a temp new no 707 209 6833. I was asked to call in 3 days and i would be given back my original number .this was on Sunday 30th August 2020. I called between Wed 2nd Sept and Friday 4th Sept spend 2 hrs on the line when i eventually got through on Friday to be told I cannot have the no back. This i find is an unjust having that no for so many of yrs., I explain to the agents that The only reason that the no was not in use is due to the fact I am stuck in POS Trinidad due to covid and the borders are closed. I tried calling the number and realize that no one has it so it seems to me the easy way out was to replace the number but all my contacts have 3474768066.
I am pleading that you use you good office even if it means paying to retrieve my original number please Thanking you in advance
Note I had to give my sim card no to an agent he cold not find any records of my sim he put me on to another dept on and on end result another agent told me after that the sim is now link with the new no

Where do we start? Ah, yes, day 1. Contact to obtain info before switching carrier service. T-Mobile support tram member confirmed, based on our location, we would have “good” service. After discussing plans and assured again we would have good coverage based on their maps, I switched to T-Mobile. The porting process for two lines took a long time but we were assured everything was done and new sim cards were being sent out. Received them two days later. Activation was not a smooth process and required lengthy phone calls. Upon completion I noticed both iPhones had only one bar! Things seemed to work until later in day with “No Service.” By following day, second day of service, we learned from family and friends that Caller ID on hubby’s phone was mine. There were also missed texts and calls. Some reported calls going straight to voice mail and yet no messages!! Had to use Facebook video chat using wifi to communicate with DIL due to poor reception.
By second week on phone again with TMobile and after troubleshooting and checking their coverage maps, I was informed they could not get a better signal. Mind you call we would get disconnected with them because of dropped call. I also had to tilt my head and hold phone a certain way so support tech could hear me. Only recommendation was a booster that they would submit paperwork. Nearly two weeks later, no further word. Less than two miles from home and actually closer to the cell towers I had to make an emergency call and “No Service.” Couldn’t even send text. As soon as I got home I contacted TMobile and read them the riot act. We were charged a $60 activation fee and billed for one month of service! I informed them I was changing carriers which I did immediately after hanging up. Once we were switched I got back to TMobile and informed them I expected full refund of the $60 activation fee. Rep only agreed to $40 plus he informed me that our second billing cycle just started and bill would be prorated for the few days up to canceling.
We didn’t come close to having “good” reception. I did find TMobile is using the AT&T towers in our immediate area which are about 3 - 4 miles away. Even AT&T sales blatantly lied about coverage. It took their support tech to confirm they would not have adequate service. I will pursue getting TMobile to refund all of the activation fee. Oh, AT&T and Verizon were not charging a fee!

If I could give 0 starts, I would do it right away.
I signed up for the family plan and spent $105 up front.
Then the nightmare began. I received an email that the service was activated but it was not.
There were no service. I call the customer service online and they asked me to go to store
with ID and original SS card. I did three times, my ID and card were scanned and they promised
to call me the next day. Nothing ever happened.
Whenever I call they asked me to go to store.
Meanwhile those thieves have stolen another $180 from my account and the service was still not
activated.
T-Mobile customer service is the worst that I have ever experience. For such a large company,
They seem to have a group of idiots online pretending to be some kind of Gods who reviews problem
but are not able to address a single issue.
I've passed the case to a lawyer but wanted to make my voice heard.

I have been trying to get my sons phone replaced for weeks. I have the insurance and paid deductdable

I've had service with T-Mobile for 6 months now. I live in the country along with 3 other people who get cell signal constantly with AT&T. I pay over $50 a month for cell signal I can only get away from home. If I did not have WiFi at home I would have no use for a phone.It's ridiculous to pay any money for service I cannot use in my home. I certainly cannot be on my phone at work. I will be changing carriers on my renewal date. Thank you

On 7/16/2019 T-Mobile took an unauthorized payment out of my checking account in the amount of $169.53. I called on that day and spoke with a representative Carlo and was told was a mistake and the money would be back in my account in 24 hours. It was not so I called again on 7/17 and spoke with Alex emp ID# 443625 and was told the refund was approved and money would be in my account. I call today 7/18/19 and was told that I needed to send a copy of my bank stmt for proof that the money had been taken by T-Mobile. I was told LIES by each representative. I am not sending in a bank stmt for something that T-Mobile did, I have been a valuable customer with T-Mobile for 15 years. This type of customer service is unacceptable. I am so upset right now.Please advise.
Thank You,
Bonita Porter
240-505-4676

I have been paying more that $70 a month for service and i had service in US, Canada and Mexico and in addition to that roaming data in many countries , today i spoke to one of your representatives and told me that my plan does not cover data in Alaska which is unacceptable , as i said i always had internet here in Alaska as i work on the cruise ships.
I'm extremely upset for this and if you're not going to provide the service offered return my money.
619-3948982
Thank you

I bought a phone from T-Mobile pay over 300 dollars from it the phone will not recognize the sim card. Now thay won't me to send my phone off four two weeks I use this phone for work. I have had this about three weeks I think T-Mobile should replace my phone with out sending it out for two weeks if not I will never or recamind T-Mobile to anyone very desaponted.

I had a number from Tmobil and i changed for another company. I went a fisical store trying to unclock my cellphone, that i payed $300 and they they said that i had to call to 1800 to try to unlock, i tryed but they said they can not unlock my cellphone because i dont have more a accont from Tmobil. That's totally crazy because i payd for my cellphone and know i can not use it. Does't make any sense to me. i need a answer as soon as possible.

Went into the T-Mobile store to see if my phone would work with a SIM card because I was told by the previous owner that it was locked to T-Mobile. The man I saw sold me the SIM card and charged me the activation knowing it would not work in my phone. It was locked to some other company I guess. Then he told me that I could get a refund if I came back and asked for one or if I didn’t come back in like 10 days he’d refund it for me. So then I try to get a refund and this other man tells me multiple times that they don’t refund activation fees, and is being extremely rude and points out to another coworker told him about me. I’ve only been in once and never made any scene?? And I kept telling him that the guy who I bought the SIM card from told me I could get a refund. This went on until a manager or someone came and told me that they actually DO refund activation fees then continued to tell me that it’s too late to get a refund. Nobody told me there was a time period to get a refund. I assumed a month so I came in before the month was up. So because I couldn’t get my refund and I couldn’t use the SIM card or service that I paid for I just left it and never got to use it. Then like or a week or two later I got a charge in the mail for the data that I never even got to use.. and then it was bumped up to 81$ because I didn’t pay for it because I never used it and threatened to turn it over to the collection agency?? So thank you. I will not be buying or using from T-Mobile again.

Hello -
I sent a 7/15/2019 email and it came back as undeliverable.
Hello -
I am Jennifer L. Troup
219-916-9016 - TMobile customer around 15 hears.
339 S Mimosa LN #7
Bridgeport, WV 26330
I CAN'T use my phone to call (no internet on my phone under my plan - calling/texting only) TMobile for help due to NO COVERAGE, again. I NEED a person to look into my phone and help me, please.
.
I will NOT be in the office today/tomorrow (7/15, 7/16/19) - can you please help me. I have no home computer; hence, at library.
Please do NOT respond to this email, since I don't have a computer and let's rectify this immediately, please.
One will see in my previous calls, I relocated from Seattle, WA to WV early 2019 - and - at least 3 times I have lost my cell phone coverage and have no computer nor no other telephone (I have no TMobile account in order to "schedule a call back.")
It was going great, since March 2019, I think was the last time I had trouble. Operators have explained to me that due to no TMobile in WV I "share a tower" with Sprint I think?
I NEED to be able to use my phone if I have an emergency.
Last week, can't remember when, our electricity went out for a split second in the middle of the night, is that why?
It's weird that yesterday, I was able to receive a WV emergency message regarding "be aware of floods."
This past Saturday night, after work, I noticed "no cell coverage" but when I got home I powered down in the hopes it would reset it self and didn't. I had no usage of my phone yesterday, Sunday, 07/14/2019.
I can't have this keep happening, should I drop my account with TMobile and seek elsewhere?
Thank you for your help, I really appreciate it. have a great day.

I very upset cuz I can't use for to pay T-Mobile they told me that I had to use a check which I don't have none and I always use my credit card to pay my phone bill this is ridiculous and I asked them why they cannot tell me why

While I was incarcerated my wife had power of attorney and asked for the lines on my account to be disconnected. Tmobile said they did not recognize the power of attorney and instead of disconnecting the lines that were not in use, T mobile continued to bill me for months to the tune of $900+ then disconnected the lines and sent the bill to collections putting bad marks on my credit. Please help.

The Old Road, Stevenson Ranch TMobile store.
No one could even give me a free sim card after I added my husband to my plan, which I have had for 16 years.
No one could make any kid of executive decision. wanted me to wait an additional 40 minutes for the manager to come in. I had already been waiting 30 minutes for someone to finally help me.
Horrible customer service. Need to train your staff on servicing customers and not making them wait for over 30 minutes with 3 others before you finally get a clue and go and get another guy from behind the door to come off his break.
Slow Slow customer service. No clue on how to deal with customers. Train your employees properly.
Very disappointing!!!! and frustrating to say the lest.

yesterday afternoon call mobile to complaint about my statement cell not receiving per two month i bring my pin number and the person is a man talk me he need send me a code i don't now that i bring my correct pin and i now mobile is suppose sense my month statement before i talk with my lawyer or FCC complaint i need that problem resolve the person customer service afternoon to me have 0 ON SERVICES the phone number is 347 707 3911

For more than two weeks my service has been in and out, everything from my social media accounts to email and text. I've got full bars of service and I have made more than one call to complain. I am told it's the new BS merger or cell phone tower work (eye roll) So let me get this straight- TMobile over charges for their crap service and demands immediate payment or lose that crap service but the people who keep them in business YOU AND I get NOTHING when they crap all over us and our service. No partial refund, no compensation or credit for the weeks of terrible service!! they cannot even give an ETA of when this will stop and go back to normal. I have been with them over 10+ years and i am DONE.

I decided to switch from AT&T after over 20 years after a friend switched to T-Mobile and liked them. Why? I now have NO idea. I spent over 2 hours on the phone with a sales rep who told me I qualified for their "Switch" plan, and purchased a new iPhone XR. I would get $600 for my old 6S Plus, so would only pay $150 for the new phone over 24 months (6.25/mo). I also purchased a case and a tempered glass screen protector, which I would normally buy on my own, but the rep said if I purchased it through them, I would get lifetime replacement for the glass protector if I had it installed at a t-mobile store.
I was getting two lines, as my daughter is on my ATT&T plan, and they said she was eligible for the "Carrier Freedom" plan, which would pay off her remaining payment for her phone on AT&T. PLUS, she would get a $275 one-time credit for her newer trade-in. But, they said since this was one order, they had to ship both phones to my address, and I had to mail my daughter's phone to her since she lives in another state.
The rep said to not freak out with the invoice since it would not reflect the promotions since their system did not allow them to put those in until activation. ????? This should have been my first clue, and after thinking it over, I called back when I received the phones to double check the bill/promotions before I mailed my daughter's phone.
AGAIN, I was told that both promotions were valid, but they could not verify in writing until I actually switched; my daughter's ATT&T bill would be paid off via a prepaid Visa card to use to pay AT&T, and she would receive a $275 credit for her iPhone 8 Plus. Her payments on the bill would be $31.25/month. I would get a credit for my phone of $72, and I would pay $6.25/month for the $150 difference between my new phone and my trade-in. So my total bill would be $133.20 ($90 for 2 lines, $31.25 & $6.25 for two phones, and $5.70 for the accessories).
Well, there is a BIG reason they don't put anything in writing BEFORE you switch. It's because their offers are BOGUS, and they get you to switch, then hit you with a bigger bill. Luckily, I discovered this before I activated the phones.
When I got ready to mail my daughter's phone, I double checked the order, and discovered the screen protector was not the tempered glass one that I ordered, but the roll-on kind, so I called them again. While waiting the rep to check my order, I asked about the lifetime warranty, and she told me that they did not offer that; only the manufacturer warranty. WHAT? So, I asked about the rest of my order, since I was not told the truth about the screen protector, and guess what? I was not eligible for TWO promotions; apparently you cannot stack, even though TWO different reps on TWO different days told me otherwise, and that I had no reason to worry about having it in writing - it was all on my order - trust them HAHA!
I asked to speak to a supervisor, who was rude, and was told that I should be happy because I was saving money overall on my bill, which would now be over $150/month, not $133. I asked her if she would switch to a company who had lied to her not once, but twice, and could not provide ANY documentation until after the deal was done. She literally said, "you need to look at the big picture." WOW
I immediately asked for a return label to send everything back, and that I wanted my return order in writing. She told me that I would get that when they received the phones back. REALLY! They could send me an invoice for the original order, but not a confirmation of my return?? What a scam. So, I have to send the phones back, and HOPE I will get my $250 in sales tax back.
BUYER BEWARE. This company is shady, and does not honor anything they offer. DO not switch unless you get EVERYTHING in writing upfront. They should not be in business.

POOR and UNPROFESSIONAL: Customer service representative was terrible and not accommodating to me as a loyal customer for over 9 years. Then, when asked to speak with a supervisor initially stated "no" and then "why do you want to speak with a supervisor", as if he was interrogating me as the customer!
I'll be taking my business and my families business to another provider!

I have had a family plan for several years. Recently my sister added a line and bought an S-10. Over the July 4 weekend my brother and his wife both bought S-10 and added lines. Here's my complaint. The S-10 was on sale and the 256 and 128 versions were on sale for the same price. My brother wanted his and his wifes phone to be the 256version but the mall kiosk I do business with was out of them. They ended up selling him the 128 version. The reason they bought them is that the store nearby, not the kiosk, told us the deal on the S-10 ended July 4. That means we had to buy them that day. Even though the desired model was not available we hesitantly made the purchase at that time because we were told it was the final day to make that purchase. We like the service, we like the phone but find a dissatisfaction and shortcoming due to its not being a 256.
I have had my family with T-Mobile for years and we have bought several phones over the time and I am very pleased with the service. I recommend it to friends and have switched my sister, brother and his wife to switch their phone companies to T-Mobile. I would like to get this situation corrected if possible. My brother and his wife have already started to use their phones but he keeps telling me he is a little uncomfortable knowing he should have the 256 version.
If we were not backed into a corner by being told that the sale ended July 4 we would have gone to an outlet that had the 256 version in house. I also notice that on the T-Mobile website the deal is still available so I feel that we were misled by the store. I want to be clear we were told at the store that the deal was ending July 4 so while we were at the mall the next day we bought the phones at the kiosk in the mall, not the store. The people in the kiosk were very helpful and friendly.
I would like to see if T-Mobile can do something about this.
Thank you
Marco Roberts.....321-313=8760

The store at northgate mall plays loud music all day long , that can be heard all through the food court and down the mall
Mostly drums the associstes hover outside the store in groups, talking loudly and acting stupid . So i would never shop your store

The T-Mobile service is constantly going out at suburban station in Philadelphia. I am about to dump my service with this company.

06/24/2019 my checking account was debited by TMobile for the amount of 55.00 dollars. I had cancelled the service before I was able to use it because the phone I had would not work with TMOBILE'S system. I know that I cancelled the service weeks before my account was debited. I am having financial dificulties at this time and have been doing all I can to avoid extra expenses. This Debit caused an overdraft fee and remove from my account funds I sorely needed. Wells Fargo have been a big help, but dispite a lengthy conversation on the phone with TMOBILE representatives I was not able to get the funds returned in a timely manner. I hope that if nothing else, by reporting this another person will get better treatment. This incident has made my situation more difficult, and it is due to an error on Tmobiles end. Yet dispite my efforts to convey my circumstances, I was met with indifference. Thankyou for your attention to this matter.
Sincerely,
Jeffrey Bret Hall.
P.S. I have no phone but can be reached at caul0123@gmail.com

you high jacked my phone # from metro u bought out! scam artist, just so u can raise the rates. I THINK YOUR A PIECE OF SHIT! CUT OUT THE MIDDLE MAN THERE WORTHLESS DEAD POOL. AND CAN`T JUSTIFY THERE JOBS. YOU LIED JUST TO GET MORE MONEY OUT OF ME U SAID SOME ONE CALLED TO TRANSFER MY NUM U LIED ONLY I OLD THE KEYS. BEWARE OF THE TAKE OVER!

Worst enternet network in the world . Never connect properly. Every time surfing if I open normal app. I don’t like T mobile . Plz don’t use this network if u want good enternet service .

I was told by several reps either in store or the phone that I would be able to get the S10+ with 0 down and use my current S10 as a trade in to avoid the down payment. I am on the Jump! On Demand program as well. Now I am being told I need to pay 170 plus tax to get the plus model due to not having enough credit on my account, which I completely understand. However 3 in store reps and a handful of customer service reps told me as early as one week ago that I could get the phone for ZERO down with my trade in. I have spoke to several T-Mobile reps these past few days who have not been able to help me. I understand the issue but YOU GUYS told me several times that the plus model would be available to be with no down payment and a trade in. Please make this right. I refuse to believe that a company would rather save 170$ that keep a loyal 5+ year customer.

I purchase an iPhone in December 2018, x-mas gift, I pained for the entire phone up front. Since this time, every month I have received my T-mobile bill and they have added an equipment charge of 24 dollars to each months bill. I have called every month to get this matter resolved. But each month it keeps appearing on my bill. I thinking T-mobile should have no problems resolving this issue but they don’t. Or maybe this is a simple case of fraudulent billing! Never buy a phone from them again. Pay more else where it’s not worth the pain.

My phone literally stopped receiving service to my house for about a week now and ive tried to get help with customer service but no one will help me or even answer my request. my bill wont be paid until my situation is resolved

One star is too many....I purchased two phones, 55 plus program and at the time, told them another line would be added. Now, adding line, I am told that is no longer available. No transparency, no trust. This company continues to change offers and DOES NOT hold any accountability to promises made or contracts purchased.
Try another company......this one isnt trustworthy

No matter how many times I change my daughter's number, an unknown T-Mobile employee is accessing my acount and sharing contact numbers with a friend who is subsequently stalking my daughter (who is on my plan). T-Mobile needs to find out who has been accessing my account an insure that this unauthorized access is stopped. I will absolutely file an FCC complaint if this is not resolved immediately.

today, on 6/8/19 at 10:am. visited your store at nortgate in durham, nc. had voice mail issue with phone. spoke with a young lady first, at appox 9:30. I thought store opened at 9. Anyway, she was very short with me, very insensitive to my cell phone issue. she very rudely said, i'm not suppose to talk with you before 10. ok, but why the rudeness? Later when store opened talk with a Caucasians male who i presume to be the manger. he was as rude, uncaring, unprofessional as the other employee.
i had been debating rather or not to continue as a customer of t-mobile, these two surely help me to make up my mind. Talking about customer no service!

6/4/19 - I went to your store on Johnnie Dodd’s Blvd, Mt Pleasant SC with my 6s iPhone and I purchased a new XR for replacement and the salesman was uploading the 6s information to iCloud. After waiting a while, I agreed to leave it as he told me their WiFi at the store was extremely slow, and I’d return then next day to complete the transaction.
6/5/19 - I returned and another salesperson assisted me. Nothing had uploaded and she suggested I purchase additional iCloud storage which I did. Once again I agreed to leave both phones so she could transfer all my information from the 6s to the XR and would advise me when it was completed. The 6s was in working order when I left. I called later in the afternoon and was told the uploading was not completed so I told them I’d be in the following day.
6/6/19 - I returned to the store to find out the upload had not been completed (once again “slow WiFi “) and was told to just take it home where I could complete the process with a stronger WiFi. When I got home the 6s was/is completely dead and will not power up at all so NONE of my data was uploaded and is completely gone.
6/7/19 - I had a appointment this afternoon at the local apple store and they confirmed the 6s is gone!
The bottom line is, I received EXTREMELY POOR service from several T Mobile employees who actually ruined my 6s causing the phone to become inoperable and me losing ALL my data!
I would respectfully request appropriate compensation from T Mobile.
Regards,
Tim

I was in your store #389D in Greece NY
with my friend who name is Joyce Delgatti. Joyce has an account with you and we went into the store to upgrade her flip phone to a smart phone. The associate that helped her his name was Rodney. Rodney suggested we get a phone cover for her newly leased smartphone. Rodney suggested to get a cover and I told my friend she could probably get it cheaper on line and to wait a while to look elsewhere.
The manager, Nicholas Blumm then interjects that she should get one to prevent dropping it. I said to Joyce just wait you are pretty careful as to not drop it and that I have had my phone for sometime and have not dropped it
Well Nicholas chimes in, " so you never dropped your phone? I said no, he says you had to have had at sometime dropped your phone. I said no, I have not. He says, you're lying! I said no I've not dropped my phone and insisted on saying I'm liar!
Then K said well, I'm going to argue with you about it because you don't know
Fortunately there were no other customers in the store at the time.
I was shocked at his rude behavior.
I am a retired Manager of 20 years from Staples and I would have fired him on the spot. As a matter of fact, Joyce was going to just walk out and go to another location to conduct her business.
I believe in commenting on good behavior as well as bad. This encounter was the worse I have ever experienced in any retail store.
Hope this will help prepare you with the action and training needed by Nicholas.
The associate Rodney who helped us was great by the way. Perhaps Nicholas can learn some courtesies and how to help customers from him.
Thank you
Catana Pickett.
You can reach me at kittypickett@gmail.com

Hello I am having a issue with my account and T-Mobile has done nothing to step in the way of there insurance company that has the most poor customer service in the history of customer service I have never been so angry in my entire life of the way they degrade and make it seem like you have stole something that was out of your control

Good afternoon, at the beginning of April 2019 I transferred 2 lines from ATT to your company due to co workers in the military utilizing the overseas military plan for your services provided in Afghanistan. I was attended by a young man name Alejandro from the store located at 2708 E 1st. ST C, Los Angeles CA 90033. The store attendant notified me that all I needed was to transfer to T mobile and they would cover the cells if I changed to new cell plans, turned in our new iphones that I had purchase within that year from ATT. I'm currently deployed overseas being I'm retired after 20 years service and continue to work as Government contractor in Afghanistan in which all of our workers utilize your services and platform. The store manager and store attendant have had my fiancée back and forth for over a week giving the run around about obtaining full credit for the cells we gave in exchange for new iphones and S10 from the store without the need of maintaining the old number. On 6 June 19 I had to cover over 1k dollars in fee being they never notified us that I needed to maintain the old number from ATT and not obtain a new one as suggested by Alejandro and supervisor ( SAMANTHA MARMOL). For the past week we have emailed , attended the store who continue to not find a solution and they continue to do runarounds in regards to paying full price for iphones we turned in including giving us mis advertised programs in regards to your company offer for overseas under the military program. This past week we were told they don't keep records of how much they offer on cells being traded in which don't make sense since they are able to pull the information of when the accounts were active in t mobile etc. The fact that im overseas and continue to have my family being pushed back and forth with this situation as a new customer and service member is unsatisfactory when my current company who are all veterans owned etc are utilizing your services overseas due to your service provided to military being tarnished by such low employee standard and lack of training from the supervisors not fully training employees in knowing the promotions and programs details being offered in each. I would like to find a solution and courses of action from your company in order to solve this situation without having to find legal advise in order to recover expenses acquired for lack of store employee education and training including poor management/services provided by such of representative from your organization. I hope that I'm able to hear from you with a solution.
Thank you
v/r
victor encarnacion
v.encarnacion77@yahoo.com
victor.encarnacion@magaero.com

I went into your Santa Clarita store on Golden Valley and you have the nastiest rudest manager he was yelling and talking awful to the young lady that was helping me. The young lady walked outside with me to apologize for their behavior. Then he came outside of the store and called her a bitch and said she would be sorry. I wanted to call the police he is horrible and dangerous he doesn't need to be there ever again I will be paying my Mother's bills at a different store until he is gone.

Bad customer service at airport road center. I've been a customer for years. Went in to get a new phone to replace an ols phone. Sales rep# 811 as last numbers. When we decided on a phone he told us the price then walked away from us got the new phone then proceeded to bring over a stack of cases and phone protectors (which I dis not ask for). When I asked how much it would put up the total I have to pay he said an additional 70 dollars that would be 7 dollars a month for the case and the screen protector. When I declined he hands the stack of itema to another employee who drops them and makes the comment that I shut him down and I'm gonna crack my phone as his employee dropped the items. That was very rude. And the rep dis not even set up the new phone as since I've been a customer with T-Mobile. Not sure whats changed but I will never go back to that store again. Unacceptable

I am with this contract from T-mobile, that I paid for two line and get the third one free on a North American Plan. This deal is good for the rest of my life only if I keep 3 line alway. I was also inform that if I ever drop one line I must activate the 3rd line back again the same time, (I must do this simultaneously). I have this from February of 2017 and as of February of 2019 I decided to do as I was advised ( I drop a line and add one simultaneously) but when I did this, the rep online couldn’t do it although she said she did take care of it. Ever since February of 2019 to now I’ll call ever month and every time they will said it is taken care of and this will never occur; but every time I get my bill and they will say, I fix it only to find myself calling again and again to have this fix.

I am a new T-Mobile customer and I am 1 issue away from leaving this company. I recently switched from Verizon to T-Mobile at store 516E in Long Beach. I was helped by Nataly Nuila who did a fine job, I picked up two new Iphone X's and two covers. It was near the end of the transaction I decided I did not want one of the covers and planned to look online for a case with a slimmer design. Nataly said that was no problem but she would need to cancel the order and start over. I did not want her to have to go through the troubles, she told me that I could always return the product at a later date. I returned 15 days later to return the unused Iphone X cover and was told by an acting manager that they were unable to do so due to a 14 day return policy (of course I didn't read the fine print). As a new customer this is very disappointing, the case was only $20, but I found this level of customer service completely unacceptable especially after I was trying to make it easier for the employee! I have the receipt and an unused case, if there is anyway this can be corrected, that would be appreciated.

t mobile should have a 0 option !
for 17 months I have had trouble with my account ! I also bought two I phone 7 plus phones from t mobile and was told since I bought them they could be taken to any phone company ( I asked repeatedly before ordering these phones if they could be used on both networks (unlocked )
I asked managers I asked customer service before going over to order the phones I asked when I picked up the phones just wanted to be sure they cost over 1900.00 and guess what I can't use them anywhere but Tmobile !!!!
T-Mobile rep didn't know or lied to get the sale ! I phone 7 plus from apple works fine anywhere but these models were made only for tmoble according to apple ! I was scammed ! also we paid for unlimited service for 17 months and couldn't get the services we paid for from them ! the last rep I spoke to last week admitted to me they were sorry but in my area they can't get service here ! I always had to use my xfinity when out in town and even when I needed to make a call or even use internet on my phone !

About a week ago my phone(Iphone 7Plus Gold) started having issues with holding a charge once it has been removed from the charger so I called assurant to submit a replacement and was told that I needed to contact Tmobile because that is an issue they can replace on their end. I called Tmobile on 6/3 and explained that I am leaving for Deployment on 6/6 so I need the phone by 6/5 which they assured me would be no problem. I was told the replacement phone had to be submitted to the closes TMobile store near me so that is what was done. On 6/5 the phone arrived and I went to pick it up but while in the store the rep. said they don't receive replacement phones anymore for IPhones so he wasn't sure why the replacement phone was shipped to their store and after further processing in his system he could not release the phone to me because the system would not allow him to and after he called the support line the only option was to send the phone back and then Tmobile can send me another phone once they receive the phone. Well that is not going to work because I am deploying and will not be here to receive the replacement phone. I am very disappointed and ended up disconnecting the call because there was really nothing they said they could do for me but have me pay almost 200 dollars up front and they wave the balance on the phone but that is not an option for me today because I can not pay the 200 dollars today. Now I am stuck with a phone that does not charge and I am heading overseas for almost a year. I am very upset with the lack of help and inconvenience I received today.

I bought a new phone at the t-mobile on May 7th and when the employee there was transferring my photos he lost them all. I received no assistance from these people. I don't think they were very qualified. My parents have been customer's for a long time and we are all very disappointed in the service we received.

I need to talk to corporate manager or a CEO; because I am going to send a letter to The BBB and to the credit reports based on a discrepancy on my account that was 1. A pre-paid phone “ what that definition means “ 2. The account was in auto paid. It’s wasn't a reason for what they didn’t charge right there and then. 3. On the 29 Jan 2019 was last time with t-mobile .. my account on live was closed never got a lady bill but the sent me to a collection agency.., I am a retired military with 23 years I don’t need all these garbage personal threatens... went you T-Mobile did had access to my account deduction. I going to put a complain to the credit report basis on my complaint and others that being suffer the same. 912-2719636

I kept asking for a manager all he did was give me attitude. Didn’t help me and then said he was disconnecting the line. Thanks for the help. You have the worst people working there that never solve anything

I canceled my T-Mobile account and took my business to Verizon. I then paid my last T-Mobile bill and went on vacation. When I got back and checked my mail T-Mobile had sent me a late notice and had sent my account to a collection agency. When I looked at the dates on the collection report I realized that in less than 17 DAYS after the bill was due it was sent to collections. They claim they never received the check and that they didn’t send my bill to collections. That if they had it would show on my account. So I read the notice to the guy on the phone but he continued to repeatedly insist they did’t send the bill to collections. However my credit went down from their nonexistent report and I’m trying to but a house. I have NEVER known a company this NASTY. I AM BEING FORCED TO LEAVE THEM ONE STAR THAT THEY DO NOT DESERVE.

Worst customer service ever! Over the past several days I have spoken to numerous customer representatives. I have even gone into one store. After being confirmed to qualify for buy 1 get 1 galaxy promo BOOM a local store told me that I do not. I called CSR to confirm and was informed that was correct. I do not have enough words to go into details but basically was told it was on promo sheet. I expressed my disgust with manager and informed her it isn’t my job to have to tell CSR to look in my notes (per CSR) or do scrutinize the promotion. I trust my CSR to be well informed about the products they are selling. But it was a quick sorry and BYE. I will be closing my current phone line and not give TMobile anymore of my time. Horrible service! Train your CSR’s! It is not the customers fault or job to know your policies!

For 2 full days near Aurora Colorado the T-Mobile Tower was inoperative. I had no service of any kind. In order to maintain my life line I was forced to purchase a 1 week pass to piggy back on Xfinity network because I do not have my own in home Wi-Fi. When I contacted customer service I was provided $25 account credit. I expect also a credit for the Wi-Fi pass I had to purchase. My roomate Stephanie Wagner experienced the same exact failure but she was given $25 account credit AND a credit of $20 for the Wi-Fi pass she purchased AND was given a complimentary signal booster. When I explained that to Richard -in Colorado Springs and the Manager - Christina - in Colorado Springs I was basically told that she got lucky !? Really, the service level and service recovery customer service should be fair and consistent when the complaints are identical. I have been a very loyal T-Mobile customer but this type of flip attitude and inconsistent service leaves a VERY poor taste in my mouth. I'm very unhappy and extremely disappointed in my magenta family.

I was a preferred customer with T-Mobile. Never had a problem until after I left a personal relationship with a woman. I changed my number to move on with my life. This person continuously kept getting my new number after I changed it. Through the course of 6 to 8 months I changed my number 3 times. Changed my password, ID, and security questions and I was assured through customer service reps she wouldn't get my new number. Within an hour of me changing my number, she obtained the number. Then I was told through customer service reps that maybe she hacked into my phone so I was told to contact Samsung to do a remote reset/clean on my phone. I did that. DIDN'T WORK. I was taunted constantly and was told she knew someone 'inside" T-Mobile and they would never figure it out. Finally, as a corporate worker, this was costing me money being I had to turn off my phone because of the constant harassment. I am forced to leave T-Mobile and I feel like I was failed miserably. T-Mobile failed to protect my privacy and on 5/29/2019 around 8:03pm I spoke with a customer service supervisor name "Jass" who accommodated me with a one time $30.00 differential off my final bill. Small price to pay after the turmoil that I had to endure. The very least T-Mobile should have done is satisfy the last balance of my bill, because I had to leave through no fault of my own. How could I ever recommend T-Mobile to family, friends, or colleagues after I was treated.

We were charged twice for a bill. I have provided proof of the charge at least 3 time to t Mobile, but they say they still can't find any record of it. We've been going in circles with this issue for about 5 months!

Not it hard to understand when you are client that pays your Bill's on time that when you try to purchase a iPad pro tmobile makes you pay for additional line when all you need is the ipad pro to use while at your business there policies suck and make no sense period they dont lookout for the interests of their customers but only their own...just like every other company... I'm definitely looking for a new carrier...

i can't cancel service- I called earlier today and talked to jerry id #76662 he said i would have to go into the store to do it ,took the time to drive over to 1st and washington t mobile san diego ca 92103 where the people in there said they couldn't cancel in the store.and they would put me on the phone w customer care. Reyes on the chat line couldn't do it so he got supervisor Hannah online but they took extra long so the chat timed out..I have tried to cancel for months now - somebody told me i had over a month ago but now i have another bill- shall i file in small claims- I am pretty sure i will win

Not like ill receive a response but I had a plan April of 2018. It was a lease plan. I picked the 65$ monthly plan which was "unltd" data. The problem started when I lost my phone. Had insurance so I temporarily halted service so whoever finds phone wont be able to use it. Got replacement week or so later. I thought it would be a new phone but it was a crappy scratched refurbished phone. I really didnt notice how scratched up it was until a few weeks or so later when I couldnt make or receive calls. I found out I had 14 days to return it. Now its too late to return it. The sim card I received was not turned on properly by tech support. They had turned the lost sim card back on. I figured this out when i called customer service and tech support wanted me to read off sim card number.It was a stressful call because they kept saying they show it working. I finally got them to read back the sim card info and it did not match what I had. I was without a phone for 30 days. When I wanted them to take off the charge for the month of no service because they turned on the wrong sim card they refused and refused to let me talk to any supervisor. This went on and on until I was able to get a phone number to the stateside office. I wanted to just cancel the plan and return the phone. I was told it would cost $400 to cancel. This was very strongarmed tactic and I hung up and called back to speak with a supervisor. Again no one would let me talk to one. I called at an earlier time and managed to talk to a rep who said I would only have to pay $120 if I elect to keep phone or return it and owe nothing. When I asked the rep to send me what she just told me in writng she just said it's recorded and T-Mobile has this type of record but I wanted proof of my conversation and this result but said wasn't necessary to send me a letter. I had no choice but to agree since I'm thinking I finally was able to cancel and walk away since I didnt want to keep the phone because it was still defective. I returned it to a T-Mobile store where I live. Nothing was said about owing a balance since I cancelled plan and paid any balance from the actual plan. Within 2 weeks I recieved a bill from T-Mobile saying I owe $100 for cancelled lease and that was the buyout fee. Here we go again I called and mentioned I straightened all that out previously but they told me whoever told me I wouldn't owe anything was wrong. They refused to even give me the benifit of doubt. I wouldn't make this up because I don't want a bad mark on my credit. Then they sent it directly to collections. I paid $50 because I really cant afford rediculous charges at the drop of a hat and hoped to work it out but a billion dollar company feels the need to shake me down for another $100. Im very disappointed that a company like this resorts to holding a person to a what I think is one sided agreement and to constantly give me conflicted info. I paid everything I believe I owed but they want more and almost got me to suffer thru a 2 yr lease. It was a monthly plan that they say I could be free to cancel any time but that was far from the truth. Why does 1 rep say 1 thing another rep say another and in the end it's all in conflict. This is wrong and now it's on my credit as a bad debt for a lousy $50. Thans T-Mobile and I will never trust your company because of the many lies that was told to me. You can type reports to fit what you claim to tell me but in the end you shook me down to get a lousy $100 away from me who is on a fixed income.

Im missing a payment 120.00 on May 17Th 2019 from the Jamaica plain store Boston ma I'm sure someone stole it my number is 774 291 2265 with no explain ation this is a serious matter I'm also rharris7286@gmail.com somebody has to know something please help thanks this a criminal matter

I am a long term customer of T-Mobile, over 15 years... I use a cellphone only occasionally, so I chose the prepaid plan, paying $100 for 1000 minutes... not a great rate by any means, but OK for me. I had a balance of $120 (1200 minutes) when I failed to purchase more minutes within 12 months... I planned to, but had a serious illness in the family, followed by a death... so it lapsed. T-Mobile erased all $120 of my balance. I called, hoping that my explanation, and offer to fax a death cert for verification, would lead to them giving me back my minutes... the first rep refused, was very snotty as well as hard to understand (Filipino, of course), but eventually agreed to give me 50% of my balance back. A day or two later, I found he had lied... no balance was returned. I called again... 2nd rep hardly knew English, so I asked for her supervisor. The Supervisor informed me that now my long-term T-mobile phone number had been cancelled and given to someone else... she was also very snotty... she agreed to give me a new phone number... I asked for one easy to remember, she ignored that request... gave me a random#... but promised to put back 50% of the original $120 balance. Next day I found that the supervisor was also a LIAR. No balance returned. Called and spoke to the 3rd rep... this one FINALLY actually restored 50% of my balance... but after questioning her (she did not volunteer this info)... my balance would be erased again in June, only a couple of weeks later! So I had to quickly buy more minutes to prevent again losing all of my balance... again.
What appalling treatment of a long time customer! As soon as I run out of minutes, you can bet I will never deal with the greedy, rude, incompetent, LYING dirtbags of T-Mobile ever again!!!

I called in on 5/20/2019, was promise by a supervisor my services wouldnt be disconnect until 05/27/2019 the supervisor I spoke with RRG and agent Art 457682. The supervisor I spoke to today which was Jose out the tampa office was rude and didnt believe nothing I mention to him, I asked can we review the CALL and he told me NO

Store 4476 (5055 W Ray Road, Chandler AZ)
The worst store ever. Not only is the sales person Kaleb a lier but so is the store manager Fernando. I wish I could say Kaleb is bad but after interacting with the store manager he came across as not being so bad. Guess what the manager Fernando is worse. Unscrupulous and Rudeness should be their store motto. WORST SALES TEAM EVER.

The staff in the t mobile store at the treasure coast mall were very rude and unprofessional. It was opposit of what I was expecting.
The two ladies spoke to me like I was a child.
This was unexceptable.

Nobody picks up the phone. Keene NH T-Mobile opens at 9 am. I call at 9:16 and again at 9:30. The phone rang for about 3 minutes and no answer. Even Walmart picks up when they open.

Tmobile overcharged my account by 40.00. When I asked for a credit they stated they can only credit me 30.00 at this time. I asked to speak to a manager they placed Jeff W. From the call center in Tennessee whom was extremely rude and over talked me. He stated he will not credit me the 10.00 since I asked to speak to his manager. He could not locate a manager and states they will reach me in 24 hours. Another problem I had. Promation for 2 free tablets 2 years ago in September paying 10.00 each line for internet. At the time I had 2 voice lines. One voice I disconnected and currently just have 1 voice line. Tmobile tells me since now I only have 1 voice line I'll be paying 20.00 each line for the tablets. Which I was never told that not once or twice. But now calling almost 2 years later. Makes no sense. Point is Jeff W. From Tennessee call center did not help me one bit. Extremely rude . Poor customer service skills. I've been a customer for 15 years.

The worst service ever no one helps just pass the buck and take my money with no service

I have talked till I'm blue in the face signal issues with T Mobile. What I come to conclusion is, Nobody cares!! I switched from sprint to T Mobile about two weeks ago. Sprint did nothing but lie to me about charges so I switched to T Mobile. I was lied to again. "Oh, we are better than sprint, we have coverage everywhere in San Diego". I switched and now I have no signal in Coronado California at the Navy Base. Now I have found out that all your people knew about Coronado signal issues but your sales people were not up front with this info. Now I have to have a booster sent to me to try and see if I get signal. My cell phone is a brick. unless the signal booster works. Some folks tell me the booster did not work for them. There is a T Mobile tower 5 miles from me in National city. I was told that I am too west for that signal. Come on!! Please fix your signal issues. I was told that the engineers are looking at this problem. It looks like they have been looking at the same problem for years. Most people have left T Mobile here on the base. I don't understand your company being ok with loosing business. Please adjust the tower to service Coronado. I was also told another lie. "oh, the navy bases do not allow signal due to stuff that goes on at the base" This is completely false. Sprint, Verizon and AT&T have plenty of signal here. In fact enough to stream. Please quite lying and fix the issue. i bet if I held out on the payments for my substandard service you would pay attention.

I had to pay $250 safety deport at the time to purchase T-mobile phone.
The screen at the store displayed the address I never lived
"78 Washington PI Apt.44, New York NY 10019-704".
Called its Customer Service but was told "it is due to your Credit Score".
My credit score has been over 700...
I guess T-Mobile used that address to make me pay the $250 safety deposit.
I will return the phone and go to other carrier with better Customer Service.
Never purchase T-Mobile as they use a fake info. to get money from the customers!

My phone is damaged and frozen from rebellion. I had got in contact with the phone manufacturer and it took them weeks to contact me. I'm supposed to mail the damaged phone but I cant cause I need a phone. Also I told TMobile all about and told I'm was getting an new phone. Now I'm not and told I'm not paying the phone bill since all these issue. I feel like no one is helping me. Please help cause I'm close to call my lawyers. You may contact m 6469193259. It's disgusting and false advertisement

I am disabled and on a limited income, I have had T mobile for years and no problems. But when I joined T mobile again a few months ago, I asked for a phone comprable to my Galaxy J7 and your salesman said the Rvl 2 was comparable and better! But the Rvl 2 phone is hands down the worst cell phone I've ever had. If you look through all my calls complaining you'll see from day one I absolutely HATED that phone. But no one ever tried to help, they kept quoting me hundreds of dollars due before I could get a better phone, then they said well after several months if I call back they could try and upgrade my phone. So basically I felt very discriminated against due to the fact I am old, disabled and poor! I had to switch services to Verizon and pay a higher monthly bill just to get a decent phone! The exact phone you wanted to charge me 400.00 for they gave me for much less.
Now you're sending me a past due pay immediately threatening letter wanting me to pay for a month of service that the phone didn't even function and you're charging me 147.00 for that Rvl 2 phone never worked, it wouldn't dial out unless I restarted it, awful sound, calls were full of static either they couldnt hear me or vice versa, streaming was awful.
I want to know how I can fight this charge, I'm not a sue happy person and generally very easy going and don't complain, but this was very upsetting and I refuse to believe after all the emotional stress you put me through that I should pay this 210.10, I think you should lay me!!
I would sincerely appreciate a personal call or letter with a resolution.
Julie Wilson
619-751-9097

I paid into T-Mobile insurance plan from the beginning. When my iPhone 6 broke and became unusable I called the t-Mobile and they connected me with the insurance co. ASSURANT. After a few discussions a replacement phone was sent in exchange for the broken iPhone 6. The replacement phone never worked. I travelled to Europe shortly after receiving the phone and was unable to make calls unless I was on line. Could not use GPS. Phone kept saying 'searching'. Got back to the states and the same. My car would not start at one point and I had to ask a stranger to call.AAA. When I was connected to wifi and received calls, the phone would register the incoming call from China even though it was a local call.
I reached out to T-mobile and they attempted to get the phone up and running properly. After a full day non the phone with an EXPERT I was told to call Apple support to get the phone working......they could not accomplish this. A couple of days later I reached another expert who said they would send me another placement phone......ASSURANT said no and actually hung up on me. That was a week ago. I still don't have a replacement
phone .Meanwhile I have talked a number of 'experts' all promising to fix the situation but never able to. They even said they would upgrade the phone but never sent it out....it gets worse but I am running out of space. This is essentially a BS company that I will dump.

my dad bought three phones a day after christmas. I came in march to pay the bill two weeks earky. my son phone was messing up he could receive calls but he couldnt dialed out. The lady told me they had a promotion for five lines for a cheaper price i was paying.i didnt need five lines i just needed my son to have a working number .so i agreed. we gotten a free phone with the promotion.so i gave him my phone ,i took the new one. i told the lady i want to keep the same numbers i have had this number for 11 years. Besides my son has mess his phone up ny changing my google account,he didnt know all the phones were on one google account. the lady said to keep from messimg my phone up just give him your phone you take the mew one,so i did.When it was time to port over numbers the lady on the phone didnt want to do it.she said it would take five days to port over so i waited,they never reached back at me i went back to the store,thats whem i found out they couldnt switch over to the 5 lines,so i told the agent in the store and over the that is okay cancelled the 5 lines i keep my 3 lines has original i dont have to have my numbers ported over since they say they couldnt. do it.so they had to put a ticket in to cancell the 5 lines ,put me back to the three i had.. that never happened they have lied to me over and over again, they have cut all three phones off i couldnt get on touch with my kids. i told them i needed the same numbers i had for 11 years, for my job and school. until this day employess have lied supervisors have lied also, they have wanted money for a service i never gotten to use. they give you false names.then one man turn around and cancelled my whole account,i didnt give him permission to do.i have gone into the store every other day trying to get them to give me the three lines i had with the phone numbers. i would have never took my business to T mobile,is that what T mobile have reduced the company too being crooks. im a single mother/grandmother raising two kids their mother died when they were 3 years old.Now my son phone is off he was the only one that had at least 2weeks of full service while they supposed to be working on fixing my peoblem that T mobile created it was Tmobile fought,theym cancell my service then they turn aroung canell my account me and my daughter phone we have been without service since March the 17th, i have spoke to 10 different people every time i go there they make up a ticket putting the peoblem further behind,so they last guy i spoke to on March 29 told me that he was going to give me a credit for March billed not to worry he was putting it in the notes has we speak./ he even told the manager that in the store. the manager told her that i needed them to make sure that she has a phone on so she can receive calls from my job because they call at 4am in the morning to give me my job assignment.so he gave me another number said this will be a temporaily number not assigned to know account until this, issue get resolved. at least i can get calls,and call out.but i cant still call mykids.My son was the only one with a phone because me amd my daughter phone was disconnected. My son phone was off for three days until i went in the store they fixed that emporaily it stayed om for an week, the agent assured me that the phone wouldnt get turned off i would get tect messages every week asking me for money to reload and we never gotten to take advantage of the 5 line promtion so has a payed the money two weeks before the 3 orginal lines were due. i went to work i tried to use my phone i was cut off they wanted me to pay the 100 sollars. the agent in the stores paid the 100 that i would have originally paid if i wouldnt have gotten the 5 line promoltion. we thought everything was okay then two days after that it gotten cut off i went back in the store on the 29th,the manager wasnt their i spoke to the customer service departnment a man name delalgo,supposed to be a supervisor,he put me on hold he said that they had tickets are ready out concerning my matter,he would try to help me he couldnt promise me,so the store was closing i gave him the number at that time they gave me another sims card so i could be able to call out until they fixed the problem with the two phones that they were trying to port back over right along with my son number now his phones is off,they were trying to include his number in the port,well i never gotten the phome called instead he cancelled my entire account no one gave him authorazaton to do tbat, so i had no phone over the weekend and while i was at work. i went back in because i had to work for two days before i was off again,that is when i found out what the agent has done.what started out me paying for three prepaid lines,for 110 a month.now i have three different accounts open up in my name that i didnt ask for.Now i have to pay for phones that have not been working it would showed up in their system as being active,but the phones were now having service i couldnt call out neither were my kids being able to used their phoned. T mobile is still asking for money.if it wasnt for this man i talk to name Blake dont know if it is his name he told the manager tp put a sim card in my phone she gave me this number to use to they resolved the issue, and some one went back inand assighned them other two lines back on the account that supposed to be cancelled because they were trying to port me back to my original three lines with the original munbers i statred out with. please help me i never got a chance to take advantgage of the proption that i had paid for because two days later my phones were cut off,as soon as they turn it back on after they had creditn 100 dollars to the three lines ,in the meantime we were told in 5 days it will do back to my three lines they cancelled the five line promotion they never gave me my money back, now they want me to pay 150 dollars for no service on two phones the t-mobile mansger have really tried to help me the customer service people have been rude to her,threatened her with her job we have held on the phone for a hour no one came back. Please will you have Mr John Legere contact me maybe he can help me.Now my job is at stake now because i have missed jobs assignments,almost gotten written up.because my phone was cut off and disconnected not because of non payment it is due to T mobile making the mistake and they have admitted to me but they refuse to correct

Ever time I pay my bill you screw up my phone I call over and over and nothing they say they will call me back and nothing I have missed important calls and text I pay for a service and nothing your stealing your not holding your end of the deal. T-Mobile is the worst

I was told i had to come into the store location in order for me to have the original delivery of my phone from UPS to be changed to a different address. I realized i wouldnt be home and wanted to redirect it to my work so i could recieve it. it was busy that evening when i walked in and just sat and waited for my turn. it was almost a good half hour and still was never acknowledged by any of the 3 employees..not even a hello. there was even a person who walked in after me who got taken care of. I just stood there in disbelief but didnt want to cause a scene but that really made me livid.Finally when the guy was able to help me...i then was told they HAD no access to changing the delivery. they let me use their computer to try logging on the UPS site to figure out a way..but he had the audacity to walk away to help another customer and so i was just standing there waiting again.( that would have been nice if he could have done that for me from my initial walk into the store).
Finally got fed up and walked out and said muttered" nevermind, its okay" and the guy didnt even lift his head up to look at me or care and continued to look at the computer screen info he was looking up for another customer. I had my 7 yr old with me and he was starving because we had driven straight after work and picking him up frm school to go there because i thought it would be a brief visit. the whole experience was awful. if the guy could have just asked what i needed ..i wouldnt have wasted all that time there. I will never go back to that location again. Seriously needing a refresher course on common courtesy.

I was a customer of T-Mobile for over 9 years. Auto Pay. Service is terrible, Customer Service is terrible. I had a credit card on file for auto pay and it quit letting the payment go through. I called and asked what the reason was for auto pay not taking the card and they said the card was bad. I then made a payment on line with the same card. I finally had had it and went to boost mobile. As soon as the phone was shut off I was not able to make the final payment without having to call. Guess what 30 to 40 minute wait time to get a person. Worst Cell phone company ever. Quit running commercials all night trying to get new customers and take care of the ones you have.

Yes me and my children have been with t- moble 5 years I called to change my payment arrangement date to a week later the Girl I spoke to at the so called team of experts told me yesterday wait till your phone gets disconnected then call us and we can make a payment arrangement for you she told me it’s happened to me so I took it as it happened to her so she won’t charge my payment arrangement after I told her I said the wrong date bye mistake not good at all since we have been with there company for sooo many years

T-Mobile is the worst customer service I have ever seen. Playing tricks on customers and making them to pay high. They mentioned me $25 for plan & after one month they gave me $75 as due. When I ask them they just simply say we are sorry. They just play tricks on customer and when we know that they just say sorry. Looking to complaint on T-Mobile service. Looking for some help.

I contacted T-Mobile in June 2018 when I was considering switching my service from Verizon. At the time I had three phones I was paying off and it was above the limit. The Customer Service Representative was helpful and offered me to purchase SIM cards for my phone if I decided to switch. Now that two of three phones I wanted to switch are paid off I called this week to switch only to find out that an account had been established and submitted to collections for non payment. The CSR provided me with the collection agency phone number whom I contacted to find that the account was settled. Furthermore when I attempted to use the SIM cards I purchased right out the package from T-mobile, I was told they were deactivated and I had to purchase new cards. I was told to go into the local T-Mobile location in Durham and see if they would take the old cards and give me new ones. They would not. Had to purchase new cards at $80.63. I am seeking reimbursement of this cost or credit to my new account 966-417-526. I did not activate or deactivate the cards that were sent to me. I did not open the package.

....on 2/28/19 at T-Mobile 5200 RAMON RD PALM SPRINGS CA..I took out a sim only phone package for ONE MONTH @$42.50 I did not know NOR WAS I INFORMED that my I-phone would then be locked into T-Mobile for 365 days (as you're Customer Service has now informed me) I had a lengthy chat with the young man.. sales rep#****472 who set up the programme in Palm Springs about the U.K he was very clearly aware that I was on vacation for 1MONTH...I am now back in the U.K and cannot use my I-phone for 365 days!!!!! I need my phone unlocking....not through any lack of loyalty but because T-Mobile is not in the U.K where I live.... PLEASE I need my phone unlocking ...this is a unique situation that (apparently) needs a unique solution....I feel that T-Mobile took advantage of a small window of opportunity to behave in a dishonest way by not informing me "AT THE TIME" that my phone would be locked in!!!! I hope you agree and give me the unlock code OR unlock my phone.. (I have been with you're "sister" Co. EE for 15 years but alas they cannot help )....the phone number in question is # 760 -623-6745....other info(sim:8901260175779986948).
and (transaction (#CTMS612ZF00366) ...(act#******933.....)sincerely Elaine Simpson

Its really ridiculous of waiting more than 40 minutes to pay a bill. You're unable to pay online bcuz of technical problems...
Now...theres 5G!! WHERE!!! Im unable to get 4G coverage!!

Worst customer service EVER. I bought a brand new Phone from T mobile. I tried to activate it by calling the number listed for activation. They had NO record of me ever having bought a phone. I had kept all the packaging, all the paperwork. Not one single number was registered in their system. I spent four hours with a variety of so callled service representatives. In each instance, I was put on hold, and the line eventually went dead. I finally gave up, and told them I just wanted to return the phone. That in itself took two hours. They were never able to recognize the phone I had purchased. They had already deducted $240 from my bank account, which I had proof of. They could not even find that. I had a sim card, my address, my home number, my SSN, and nothing helped.
Worst company on earth!!! Do NOT but a phone from T mobile!!!!

I submitted a complaint to the Better Business Bureau today due to an Supervisor name Clark being uncaring to a complaint I had today because of Service Interruption due to hardships I am facing with no fault of my own as a Senior Citizen.
The BBB office will be contacting your office in a few days.
Also, I am submitting a complaint also to the Consumer Affairs Office too.
Veronica Williams

On 04/04/19 I purchased a phone and a 50.00 activation card at a Dollar General store. This phone was purchased for an elderly lady in a nursing home (this is the only place the phone was to be used). On 04/04/19 I called to activate the phone and TMobile was unable to activate the phone. I was asked to return that phone and purchase a new phone and was told the 50.00 plan would be transferred to the new phone. I returned the original phone; purchased a new phone and had the data plan transferred to the new phone only to find out that the phone will not work once you physically enter the nursing home. With the phone not working in the nursing home, the 50.00 data is no use to me. I have attempted multiple time to get a refund on the unusable 50.00 card without success. I do understand that the card is non refundable; however I purchased the card to activate the phone and the phone will not work in the location needed. I am wanting a refund for the 50.00 since it is not my fault I can not use the data card.

Today I was in store#2795.The manager Alexander was very very rude. He said you have to wait if can not wait go somewhere else.I asked him little bit bring the music down, it is too loud, he said no,that is how it is. I left store but did not expect from Tmobile. We are customer for 18 years and they treat us like this.

I am upset with the practice of T-Mobile cancellation service. After less than 2 days of getting my new T-mobile phone, I was not happy with the service or how I was treated at the store. I cancel and had to 50 restocking fee and I was told I had to pay for the days I used my phone. I question that because I have 14 days cancellation service. Within less than 29 days I got a bill for 89.00 when I called customer service I was told that I was responsible for the full amount even when I cancel my service within 2 days. The supervisor wanted me to reactive my service to "help me out" I didn't agree with that because why would I reactive a service I wasn't' happy with? This practice doesn't make any sense to me, I understand being liable for the 2 days of service but a whole month?? How is this right? I am a consumer and if I am not happy with a product I have the right to pay for that service. I agree to pay for the 2 days of service but the rest it does not call for and how does their billing cycle even work? I looked online and in the terms and condition, it does not have a specific distribution of what the consumer is liable for it basically say T-mobile has the right to charge me whatever they want? In what country is this allowed? I refuse to pay for a service that I am not happy with and I am not going to have this fraudulent charges on my credit report. I want T-mobile to fix this misleading practice, simply if it is not clarified in writing it cannot be held against a consumer.

In early February 2019 I had 5 lines but 2 of these lines I had suspended and was not using anymore. I had a grandfathered data plan and I was interested in getting Unlimited Data on all my lines. I contacted customer service and spoke to Maria, an after hours representative, and she told me about an unlimited data plan of 6 lines for $200 including free Netflix. I have my girlfriend who had 3 lines at Verizon that I was thinking of having her join me. I wanted to get rid of the 2 suspended lines first but she recommended that I keep them and just have 2 of the lines ported over and just add one additional line to equal a total of 6 lines. In addition, if they owe money on their phones, TMobile would pay up to $650 per phone. I waited until March 22 to add them because they needed to be at least 90 days into their old payment contract. Unfortunately, Maria was not the person I spoke to again and had someone else. Her name was Grace or May. Over the phone, she ported the 2 lines and said to wait 24 hours. The next day I was told to go to an actual store to get sim cards. While we were there, we purchased a new phone for the additional 6th line. When all was over, the representative told us that we no longer qualified for the $650 because of the way went about it. We were told that we should have added 3 new lines in order to qualify for the rebate of $650. I explained to the customer rep that it was THEIR idea to do it this way and now we are the ones paying for it. Now, we will need to pay the $650 (x2) of the old plan because of their customer service department. I have called the customer service department several times and each time we get a different answer. The last conversation was with Amanda, who promised to call me back yesterday (March 31, 2019) but no call.

There are three(3) different issues. In which, one of the three(3) it has been 3 MONTHS and still NOT resolved with one of my numbers and only on 3/31/19, after near 3 months an explanation after me pushing them can calling about this issue was given which is unreal and not even true or accurate in my view.
Here are the issues and facts.
In Janurary 2, 2019, all the sudden, we had issues with "REGULAR" voicemail, FORWARDING function on one of my numbers on my account and one number ONLY and FORWARDING and sending VM messages only with that number. I have 4 numbers within my one account suffice to say.
I reported that immediately been working with one particular person (MOSTLY) but others too as he was off and I needed to get this thing resolved on this issue since 3 months, troubleshoot like crazy researched like no one's business, "esclated" supposedly to the top engineers and for months we had the same issue. Even though I get a ticket created, and a week later, several times, it say, "the problem resolved".... No it has not, and the whole process starts again. See my point? That is ongoing for months. I was very patient and very professional until I got tired of lies, lip-service, re-explanation of these issues to many different people including the "tech support/ engineers" each and everytime for 3 darn months. Finally on March 31, after being on the phone as usual for a long time and waiting and getting call backs and calling them, the customer care person who was MOSTLY helped me and I appreciated his efforts told me that for that ONE particualr line, since the T-MOBILE had updated their VM systme, that particular number and 15% of others have not yet "migrated" to the NEW SYSTEM, thus we need to wait another 3 months (2nd QT) to hopefully the VM issue of FORWARDING is resolved?? WOW! Really? so all this time this is the BS I am suppose to accept and all these months I needed to send FORWARD and we couldn't and I asked and asked for an explanation and nothing was done. Only lipservice we will do this and that ,and nothing happend.
Issue #2, From my one of my main lines, to another line I have on my account, to only ONE number in which is NOT the same number I had stated above that has the VM FORAWARDING ISSUE, all the sudden 2 weeks ago, when I send a text message to that other number, and that number ONLY, no other numbers in my account or anyone else for that matter, I get kicked out of the text app, and the message will not go thru and I have to try many times until it does. THIS WAS NOT an issue before, only to one number, we are using the originial app that came with all of our phones, it is up to date and again, to only one phone number from my main number only. That is very strange, is it not? well, a ticket was created about 2 weeks ago. It took a week, but it was resolved, and 2 days ago, it came back. Been dealing with that too, no help, no feedback, no reason as to why, no solutions, just buy time, a lot of nosense I am sorry and we understand and BS talk. NO ACTION.
Issue 3, as fo 2 day ago too, the say that I spoke to the tech support and this and that, all the sudden, on my main line, I get phantom VOICEMAIL ICON message and alerts. As if I have a NEW VM . Well, I do not. There is nothing there and it is really getting old. Do not know why and they cannot so far explain it either. Their BS work-around solution, forget the regular VM which we been using as their long term and royal customers for years and just use their Visual VM to get around it. What a BS.
I told them I am very disappointed and upset and to be their customer and their service is subpar and I have been paying all this time for a service (s) that I cannot use properly since begining of 2019. And I am sick of their lip-service and I want the CEO of this company or high managment to be aware, listen to all of my phone taped conversations and see if this is normal service and if I or anyone has to deal with this nonsese. I want resolution and I want a proper remedy.

a store sales asked me to transfer all my number from a business account to personal account, after 4 months my old account is still being charge. went back to the store, they said the sales is no longer working and they are not responding for that, call the customer service , she said i have to pay because the account is still open untill i call, but the account should be closed 4 months ago, i didn't get 4 months payment back, and have to pay another 102 dollar to close the account, the representative don't even take my credit card when i just want to pay for it, she ask me have to call in again to pay for it, bad bad services

I have two lines and my account is since 2003. Within the last two years internet on one of the lines (22406590259) was not working every time the phone was in Canada. When contacting customer service last year the answer was given: "We are not guarantee internet in Canada". You actually should.
Finally, after a few attempt to talk to customer Service they were able to fix the problem, but it took two years.
Last year in August the line (8479620553) was blocked and did not accept text from Europe. Again it took a few calls to fix the problem.
My question to T-Mobile is whether some of your representatives are lazy or just lack of knowledge?.
This is not acceptable and some refund should be given.

T mobile made mistake with not updating IME number in their system. Caused issue with the lost device while in California with denial of the claim on 3/10/19 , store confusing issue more by selling a new phone to us under different number on plan I think they said using Jump. Then I had to spend 4 hours on the phone 3/20/19 trying to straighten this out with the same questions being asked over and over and finally was told that T mobile had the wrong number in the system and it takes a while to update, which is a horrible excuse because the device is almost one year old. Botton line is hours and hours of my time dut to T mobile mistake, charge of brand new phone added to my bill, plus deposit out of pocket, charge of deductible insurance claim, charge of still paying on the lost device installments, waste of hours of my time, and new phone was added on as a different line so I am assuming I have a new line to pay for as well when the new bill finally arrives. Out of pocket already this has cost me $500 dollars and then add on the installment charges etc. Please do not respond telling me how I can correct this and what I need to do. I pay a large amount of money monthly for this business account. This is all on T mobile and I request you compensate me for the money this has cost and frustration and time loss. If you are not willing to provide that I will take my business elsewhere.

I was told that I would get a phone
all I had to pay was for the service and I would pay my phone in payments monthly they still took 25 for a phone they let me use in the meantime until I went back to tmobile they told me I couldn't get the phone I would have to pay 80 for the phone then I would finish paying it off monthly I'm filing a complaint because they are didn't not keep the word in what they told me the first time I couldn't even get my refund of the 25 dollars

We have been with T-Mobile 15 years . I have 2 lines- 2246590259 and 8479620553.
My son, whose phone is 2249620553 often travels to Canada. Within the last two years that he had traveled, he was in Canada for at least 60 days, internet on the phone never worked.
He reported the problem from Canada. The answer was: " We do not guarantee internet". You do no guarantee, but we keep paying. Some days internet was not working even in Kent Washington. All this time we've been calling T - Mobile, but nobody could fix the problem. Finally, two weeks ago my son got to the right person who connected him with the technician, and the problem was fixed in 5 minutes.
My question to T -Mobile is: whether your representatives lazy or not experience?.
I think T- Mobile should issue a refund for all inconvenience.
In August of 2018 I had problem with international text. It was blocked and I was not able to receive text messages, but your representatives kept saying that everything is fine, when representatives in Europe were saying it blocked. Finaly I've got to the right person and it was fixed.

Yes my Complaint is against representative Brian Copulo badge I’d: 456882
So what’s going on is I was on the phone with this representative for about an Hour trying to get transferred to a customer-service rep that helped me 2-3 days ago he was not willing to transfer me,.. He was not willing to let me be on hold to transfer me to the representative that I wanted to be transferred to her name was Sherri,.... But I’m not shure that this was the reprisintitive I talked to 2-3 days ago,...
2-3 days ago I called in wanting to get my T-moble hotspot working on my computer both a Male & Female reprasentitve helped to verry the account information by getting my Mom on the line She verrified the account information with both of these reprasintitives,.. and the representatives told me that I did not have to verrify that account information that they allready recived the passcode verification from the account holder Marian Knott wich is my mom,... then the reprantitive told me she was going to send me a free sims card in the mail Free of charge and that she was going to give me a call March 15 after 10:am,... to activate the sims card for my phone and that when she called in I would not have to verrify the account well, she never called that’s when I eventually called into T-moble got ahold of Brian Copulo and he was doing everything in his power to not transfer me to the right people that I talked to 2-3 days ago that could help verrify the account for us he would not transfer me,.... he would not look into the history to see who it was that I talked to, he would not let me be placed on hold till either of the reprasentitives that I talked to 2-3 days ago I wanted to be placed on hold until either of the reps were able to talk to me, he would not let me do that,.... and both of the Reprasentitives that I talked to 2-3 days ago had the account verification codes he needed he wasn’t willing to contact them to get the account verification codes,.......
If someone can please get ahold of the representatives that sent out this free sims card in the mail to help me activate it because that is what I called in for in the first place, I would greatly appreciate it,....
Lindsey Shaffer-
831-224-2202

Have you ever had terrible customer service? DO NOT LET THIS HAPPEN TO YOU!! I have had the ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE CARE OF TMOBILE!! Check this out. My family switched to T-Mobile 18 months. We were tired of the ATT increasing fees, and being treated like we were another number. Ronnie and I switched the WHOLE FAMILY OVER TO TMOBILE. Dropped our bill about 100.00 per month. Got everyone on Samsung phones, that for the most part have worked flawlessly. Well, Maddie stayed with Iphone...the first year had been like the first year of marriage, a few bumps along the way, but for the most part... it appeared to be a great switch. The staff were great and very friendly. Over the first year we lost one phone to a lake, another to a cement shop floor and a third to... well, I can’t remember. We have protection plans, and Tmobile was great at quickly replacing them. 18 months later, it is my turn to switch. Mid-February I went in to a TMobile store to upgrade my phone. Wahoo, right?! II wasn't switching to the newest latest greatest model, I was humbly switching to the Samsung Galaxy S9 Note. The note feature would be a great bonus for work meetings and such. Anyway, after standing in the store for about 5 minutes, waiting patiently so the 3 staff members could finish their conversation about what phone they were going to get, we were attended to. Mind you... WE WERE THE ONLY CLIENTS IN THE STORE! (THIS IS WHERE IT ALL STARTS). May I help you?
3/1/19 I went into the TMobile store to upgrade to a Galaxy Note 9 – “Sorry, ma’am but we are out of most of the Samsung phones due to the release of the GS 10 series. TMobile decided not to purchase any further “OLDER” models until mid-March because they didn’t want to over purchase the newly outdated phones…based on the premis that the GS10’s would sell like hotcakes. “Ma’am, you will need to go on your app/online and perform your upgrade there. So, I came back to the store at their recommendation, only to now be sent away, because TMobile didn’t want to waste money, and decided not to stock a product that they have advertised. Hmmmm.. Not good business practices to me.
3/3/19(Sunday) I call using my TMobile app to call the customer service line. It is in the evening, so I get the 24 hours service tech, Jenel. After being on the phone for over 45 minutes, I was quoted a cost of 259.79 as the down payment/shipment and connection fee. Mind you, on 3 different occasions I was quoted completely different costs, all of which include shipping costs. This is my first contention point. As a loyal and previously satisfied customer, why was I having to pay shipping fees just because TMobile decided not to provide the product in the store. During the conversation with Jenel, I was told that I should expect to have the phone on my door step by the end of the day on 3/6/19. She said the phone would be shipped essentially in 3 days. I was satisfied with this. She told me to watch my email, and to please complete the eSign within 48 hours, or the order would be null/void. I received the Email on 3/4/19. I completed the task as required. I also received a text message thanking me for my call. My down payment and agreement were for the Samsung Galaxy S9Note.
3/4/19 Being a conscientious patron, I went on Amazon and purchased a screen protector and 2 phone cases for the S9Note. I wanted to ensure that the phone was protected from the moment I got it. The shipment was due in on 3/12/19. On 3/4/19. I also received a YOUR ORDER HAS SHIPPED MESSAGE: ORDER# S061383615/ORDER DATE OF 3/3/19. This message was sent to my email account. My TMobile APP also reflected the same information.
3/6/19 I received a message that my phone was due to arrive by 8 or 9 pm that day. UPS also said the same thing, But nothing arrived. The TMobile APP said the package was out for delivery.
3/7/19 I called the TMobile customer service line. I spoke with Rich. After struggling just to get Rich to access my information, he finally accessed my information. I explained my concern because I was worried the phone had been stolen or lost. My experience with previous TMobile shipments is that they arrive as expected. Now a day’s people are stealing things from porches and mail boxes, so I actually called to alert TMobile that something was wrong, and that they needed to check on their item. I had also noticed that the status of the phone on my TMobile APP had changed from “to be delivered by 8pm, to now reflecting N/A. I asked him to see what that meant. Rich didn’t know what the N/A stood for, and Rich then told me that my phone wasn’t due to arrive until 3/12/19. Jenel, the previous service representative said nothing about the phone arriving on the 12th. She assured me it would be sent 2nd day air, and arrive on the 6th. I explained to Rich, that I knew nothing about the 12 as a shipment date, and suggested he check the phone records because I know that TMobile records phone calls. After prompting by someone talking in the back ground, Rich offered to contact UPS to check on the phone, I requested he check. After being on hold for a handful of minutes, he came back to tell me that the phone was due to deliver by the end of the day that we are talking, after feeling somewhat satisfied, we end out call. I alert my kids to watch for the phone. I go straight home, and continue to wait…. NO PHONE IS DELIVERED.
3/8/19 I GO THROUGH THE SAME SCENARIO AS RICH’S EXCEPT THIS TIME IT IS WITH Jermaine. Same identical situation. I am told that the phone is set to deliver on the 12th. I explain to Jermaine, that I was told by Rich the day before, that it was supposed to deliver by the end of the day on 3/7/19… per Rich. I ask Jermaine to check on the phone with UPS. After remaining on hold, for another handful of minutes, Jermaine returns to tell me that per UPS, the phone was slated to arrive that same day, by the end of the day. Jermaine, goes one step further and tells me that he is going to follow up with me the very next day, Saturday 3/9/19, to see if the phone arrived. If it didn’t, he would put in a request for an investigation. NO PHONE IS DELIVERED!
3/9/10 Jermaine called me to check and see if I had received my phone. I informed him that I had not. He said I would have to go to UPS and request an investigation. Mind you the whole time, the UPS site and TMobile App said the phone was at the Oklahoma City Main Depot. Tired of waiting and wanting to speak to someone face to face, my husband and I went to the UPS Depot. We spoke with a clerk there. The clerk then notified me that UPS couldn’t find the phone. She said it was LOST. She nicely printed out a tracking sheet for my use, detailing the movement of the phone. The phones movement hadn’t changed since 3/6/19. I explained I wanted to generated an investigation on the phone’s whereabouts. The UPS clerk told me that I couldn’t request it, TMobile had to… since technically TMobile is the UPS customer.
I then called TMobile and talked to Paige, at approximately noon. I had to explain the situation AGAIN. She looked into things, found the notes, and said that she would start the investigation. She told me she would call me back to let me know what her follow up was. I asked to speak to a Supervisor to explain my dissatisfaction with the run around that I was receiving. I explained that I felt I had been lied to, and that I didn’t appreciate it. Chris apologized and took my information. He said that he would fix the situation. I explained that Paige was going to call me back with more information, so we decided I would wait for Paige’s call.
Later that day, Paige called back. She apologized, and told met of her plan. She said the phone would be next day air shipped. But wouldn’t go out until Monday, 3/10… but would arrive on 3/11. She said that I would be credited back the down payment for the original lost phone. She said I would have to pay a down payment for the 2nd phone, but that the charge would not be required up front. She said she had received permission to charge it to my account/bill and that I would have to pay the down payment on April’s bill. I said that would be fine. She said this way, I wouldn’t be out of pocket 2 DOWN PAYMENTS. Everything sounded like it was finally fixed.
Later that afternoon I noticed that shipment notification had been added to my TMobile APP home page stating that A DELIVERY ATTEMPT OF THE LOST PHONE HAD BEEN MADE, BUT NO ONE WAS THERE TO ACCEPT THE ITEM. This was unusual because, all along even UPS said that they don’t know where the phone was, and the UPS app said the item was still in transit. I believe this is a false message, and never occurred.
3/12/19 NO PHONE ARRIVED, I had not received any shipment details, or shipment notification regarding this shipment. My TMobile APP has never reflected anything regarding the 2nd phone to be sent. I never received an eSign email request for the 2nd phone. I called and spent another 45 or more minutes on the TMobile Customer service line. Jared answered the call, I immediately asked for a Supervisor. Amber was put on the line. With all due respect, I was very angry at this time. I spoke to Supervisor Amber (40689). Amber went through THE SAME PROCESS AS ALL OF THE OTHERS, WE HAD THE SAME CONVERSATION, I RECOUNTED THE SAME STORY… FOR THE NOW 5TH TIME. Amber said the same things Paige said, and again… no one could figure out why the previous situation wasn’t completed. Long story short, Amber told me the same thing as Paige except that this time, she quoted me a down payment of approximately 250.00. She assured me that I wouldn’t have to pay for shipping, and that she was putting the phone in for NEXT DAY AIR. She said that the request wouldn’t go in until the next business day, but the phone should arrive on 3/14/19!!!!!!!!!! She told me to call her if there are any further problems. She sent me a text with her number attached.
3/13/19 I receive a text stating: “Thank you for being a valued T-Mobile c.ustomer! Your order ID# ia S061808025. I also receive a text reminding me to remember to go to my email and sign the eSign electronic signature. I never receive the email. Amber confirmed my email address during our phone call.
3/14/19 AGAIN, NO PHONE ARRIVES. 8PM I CALL TMOBILE. This time I speak with Rachel, I immediately ask for Amber. I am told by Rachel, that Amber is gone for the day. She said, she can leave a message for her, and that Amber has up until 24 hours to respond. I decline the offer and ask for a manager. I am told that there isn’t a manager available, only another Supervisor. She forwards me to Carlos. I RECITE THE SCENARIO YET AGAIN. AND ASK WHY THIS CONTINUES TO HAPPEN. Carlos repeats the same rhetoric as Amber, and Chris and Paige… they don’t know what has happened, they can see that I have called, they see that requests for shipment have been placed… but no phone has ever been shipped except the initial LOST PHONE. I explain this is now going on 2 weeks, and that this is deplorable customer service. I request that my order for the Samsung Galaxy Note 9 be cancelled. I then explain my disgust with this service. I work in the healthcare field, for a Major medical facility. I am in charge of many people and one of the most important things preach and teach my staff is customer service. I explain that we can be as nice as pie, but if there is no follow through our effort is worthless. If my employer worked with the same level of Customer Service as TMobile has provide me, I don’t think our level 1 Trauma center would be saving lives, and open. Although my experience with TMobile was great up until this situation, my intent is to pay off my phone, and move to another carrier as soon as possible. My family will be moving as soon as their phone contracts are up, which should be next fall. With good faith, I cannot recommend T-Mobile to family, friends, or coworkers. I may be just one small person in the TMobile scheme, but if this is the way customers are handled, I don’t expect TMobile to continue to compete with ATT, Verison and alike.
I have never been so frustrated with someone, something to this degree. Shame on you. As valuable as phone service has become to the consumer, and integrated in family interworkings… this is absolutely unacceptable.
Regards,
Kari Croco-Combs

I’ve called several times and still isn’t resolved.
I want to dispute the “Fees and Charges” associated with the following address:
1064 Eagles Brooke Dr Locust Grove, Ga 30248-2470.
Specifically, associated with Locust Grove, Ga address to dispute:
the Regulatory Programs & Telco Recovery Fee ($3.18 per phone per month = $6.36 Total per month)
One-Time Charges each month on my phone number for Federal Universal Service Fund – This month it was $2.77
Government Taxes and Fees for Locust Grove State and Local Sales Tax and County 911 charges ($1.73 on each phone = $3.46)
Once you help me get them removed, I need to see how to get refund from last 30 months (since living back in Tx).
My wife and I have been loyal T-Mobile customers and I need this resolved.
BRIAN T SLUGA
Independent Business Consultant
EDO Houston, Tx 77003
309-241-6677

T-mobile is stealing my money. My account has been "double-dipped" and I am filing a police report. I bought a new phone at T-Mobile on January 16th. I paid the taxes and now T-mobile is double dipping my money. I did not expect this from a company are large as this but it's costing my money. My bank is going after them Big Time!

Hello Mr. Legere, I know you are the CEO of T-Mobile. I am a customer and I must say I am not satisfied. I want to make my complaint brief but it hard to do so with the level of frustration I am feeling. I purchased a Samsung 6 Edge and have been with you for almost 2 years. About a week ago my phone was not working and no one seems to be able to get it functioning so I called the 877-413-5903 customer service number on Monday at 4:19pm (for 17 minutes) and 4:37pm (for 12 minutes) to which the sales rep was assisting on a replacement phone.
In the mist of the call I was inquiring about the LGV10 and he stated that I was eligible for the Jump on Demand. I asked how do I go about that he stated that once my replacement phone arrives to I could take it to any T-Mobile store and request for the phone.
I then asked him if I had to pay anything and when he searched on his end he informed me that I would not. Well on Tuesday, February 16, 2016 I went to the location on 1146 Connecticut Ave NW Washington DC I spoke with a Sales Associate by the name of Geimo ( I may have mis-spelled his name) and he even checked the system and said the only thing I had to pay was my past due balance of $267 or $261 somewhere in that ball park. I told him that I would have to come back to which I did however he has left for the day so another gentleman assisted me but proceeds to tell me I had to pay a deposit of $285 even though I am doing the Jump on Demand.
He then proceeded to sell me a different plan to which I am not sure I want to continue with what I have given the level of false information I have been receiving. I did tell him that upon speaking to the initial rep on Monday, February 15, 2016 there was nothing I had to pay. So on Tuesday, February 16, 2016 at 5:50pm I was speaking to yet another rep from the 877-413-5903 number and he was saying the same thing that the initial rep stated from Monday but I informed him that I was about to get on the subway and could he give me a call back at 6:30pm so that we can clear up the miscommunication of what I endured so he stated how about I call you at 6:35pm to which I agreed.
Well I never received that call. I had to end up making yet another call to speak with yet another rep at 7:33pm(called lasted 28 minutes) to which I was still unsuccessful in receiving any positive outcome…I did get an apology for the false information from the sales rep on Monday, February 15, 2016 but that does not help me. I was told that I had to be a valued customer for at least 3 years before I could receive an no down payment on a device with the Jump on Demand.
Livid is what I am, so you mean to tell me even if I left from one wireless company to come to T-Mobile I am not considered a valued customer because I have not been with you all for 3 or more years…Wow smack in the face when I was informed that, the sad part is I had my daughter leave from Sprint to come to T-Mobile on my plan and I must say I don’t them I would recommend anyone else if that is the case. Yes I pay my bill monthly, I do not let another month overlap.
I am not sure if you are the right person to reach out to but I just had to try, yes I want the LGV10 and I would send the Samsung 6 Edge but I shouldn’t have to pay a deposit if I am and already been a customer.

I had a T-mobile plan with a corporate discount. I asked about family plan w/ discount and was told I was eligible to switch to the family plan and keep discount. I switched plan, and was processed for the corporate discount and all was good. I changed jobs and in 10/15, I again asked about the discount with my plan, was again told I could have my plan with the discount. Corporate discount was verified and applied monthly. All is good. In 2016, I stopped getting the discount automatically, and had to call. No problem.
Eventually I was referred to Migrations for resolution, and was told I never should have had the discount with my plan. I spent 3 months, and finally got it resolved. There was an email from a supervisor to discount confirming. Today I'm told no more discount. Call and email records stop 1+ month short of when I when this was resolved. Told can't get copies of my own contacts with customer service. I'm grandfathered in. Discount confirmed. Do not understand lost records or why discount is being yanked again. T-mobile website very clear that grandfathered in discounts (like mine, pre-2014) still qualify.
Please return my discount. I brought in 5 people (5 new phone) and in 1.5 years, bought 2 more phones. Very disappointing.

In mid-May from last year, my fiancé and I decided to switch over from AT&T and Sprint respectively. We went to the T-Mobile store at 82 Lakeview in Clifton, NJ. The manager/team leader was a bit pushy, but the gentleman who assisted us was actually pretty nice and very mellow. We discussed the estimated monthly bill. Understandably, the 1st bill would be more expensive, but the guy said it would cost less than $150.00 per month including EVERYTHING. (Issue #1)
At that time, he gave us a credit for my HTC M8 Harmon/Kardon edition and my fiancé's iPhone 4. We were given $155.00 for the trade-in. (Issue #2: Will explain further down)
Essentially, we only wanted to get the phones, get our credits to cover the termination fees, and buy the accessories online since they are much cheaper there. The guy said we could pick a screen protector and a phone case per phone. We told him we didn't want the items since they are pricey and we were going to buy them online. He said to not worry about it since they were having a promotion and those accessories would be free. (Issue #3) We were pleased to find out such good news. So we both picked a screen protector and a phone case. After everything was totaled up and things were discounted, we paid for the down payment and left.
Issue #1: Fast forward to the 1st statement. It came out to $168.45. We didn't think much of it since the gentleman did say it would cost a little more the 1st month. Then came the 2nd and 3rd statements. All the same amount. We thought it was weird so we sat down and looked through the charges. $20 for JUMP for both phones. That was an additional cost the guy didn't mention. He specifically said EVERYTHING would cost less than $150.00 per month. Him failing to mention the extra charge is basically cheating.
Issue #2: My fiancé's termination fee was $324.90. He was given a credit of $169.9. The remaining $155.00 was never given to him. According to the T-Mobile rep I spoke to over the phone, he said this credit was given to us upon payment of the initial cost and if it wasn't, it would appear as a credit on our next bill. The $155.00 credit we were given was from the phones we traded in. So the credit they deducted from the trade-in had nothing to do with his switch over rebate. We are still waiting for $155.00.
Issue #3: During the sit down to look over the charges, we found out that T-Mobile was charging us for the "free" accessories. This is also cheating, stealing, fraud, and a lie. I wouldn't have had an issue if the gentleman who helped us was honest to begin with instead of hustling us and taking advantage.
Every time I called T-Mobile, I was transferred to another rep or another department. It's ridiculous and time consuming. I believe they do this so the consumer gets tired and eventually gives up. I haven't given up. We are owed $155.00, a reduction in the phone bill, and the cost of the accessories. Regardless of the actual total amount, this is robbery. It's nice to know T-Mobile teaches their employees to lie, cheat, and steal.

I've been a customer of T-Mobile for many years. I made the switch from Sprint to Suncom before it became T-Mobile because of poor customer service on Sprints part. My account is in good standing I have 4 lines. I recently moved from Asheville NC where service was so so due to the geography I would drop a call every now and then and because my house was in a cove I used my WiFi a lot but I was able to get calls or make calls when I needed. Since I moved to Elkhart IN and spend 98% of my time in Middlebury IN and the other 3% Driving I might as well not even take my phone with me because I have little to no service here. I use wifi whenever I can but I don't feel like I should have to.
At first I thought it was my phone so I took it to the T-mobile store at the University park mall in Mishawaka IN and had the Sim card replaced and checked to make sure all my settings were there for optimal service. Drove back out to Middlebury and still no service. The clerk at the store told me service is bad in that area because it's an amish community and it's just not needed out there. Well I beg to differ it's very important to have cell service no matter where you are after all it is what I pay for. I use my phone as a gps and I use Spotify for music. I am retired from law enforcement and My wife works in the medical field and has to be in contact with her office at all times so you can imagine how big of an inconvenience not having service when you need it has been.
Not to mention my son who also has a phone has no way of contacting me from school unless he uses a land line. Once again something we shouldn't have to do for the amount of money we have spent. And even then if he tries to call me I won't get the call until I can connect with wifi. And sometimes that doesn't even work. It's extremely frustrating even when we are in Elkhart if my son goes for a bike ride or if my wife goes running communication can't happen because of the lack of service.
As it stands now I don't have many other options but to find a new career or service and that sucks because up until this point my services with T-mobile was something I would brag about not just the call quality but the employees at the store in Asheville NC off Patton Ave. Who was always ready to go above and beyond. I'm really disappointed and feel really inconvenienced at this point.... but I don't have many other options. I need to be able to make calls and receive calls on the go and not tied down to the wifi at my house or the local McDonalds if that was the case I would have stayed with my home land line and never invested in my cell phones. I understand why service was spoty in the mountains of NC but the idea that it's this bad up here is just not right.
I'd love to find a way to resolve these issues not only for myself and my family but for the thousands of tourists who come to this area who run into the same problems I have... I have attached the location of several towers or at least the ones that showed up. With winter coming it's vital for my wife's safety my son's safety and even my elderly parents to be able to reach me my wife or my son.


We learned from friends that T mobile has” buy one, get one free” promotion for Samsung Galaxy S7 phones in March 2016. Considering that T mobile is a reputable company, without any doubt we decided to catch the deal and switch our cell phone service from AT&T to T mobile. We went to a local T mobile store (store 5879) in Gainesville, Florida, where we bought two S7 Edge phones on March 15th. At the store, we specifically asked the store associate what we needed to do to get the get-one-free rebate, and we were told that all is set and we just need to wait for the rebate card which would be mailed to us in 6~8 weeks. However, up to May 13th we had not received any rebate card or email of any sort confirming that the rebate was being processed.
We became suspicious and called T mobile customer service to check the rebate status. To our surprise, there is no record of our rebate in T mobile system. The customer service explained that in order to get the rebate, either the store associate or we by ourselves need to fill up the rebate application online shortly after phone purchase. Since it was already 8 weeks past the date we purchased the phones and the promotion had long expired, we could not apply for the rebate anymore but were advised to contact the local store to get the rebate.
We therefore went back to the store and talked to the store manager Janneth Wagner, with whom we had the most unpleasant and humiliating experience ever in my life. In an extremely condescending tone, the manager refused to take any responsibility and made excuses to blame us for the mistake which was obviously made by the store. She claimed that we had to use the phones and keep them active right after purchase to get the rebate. But later she admitted that there was no such requirement written anywhere in the contact or the promotion. Even worse, because we are not American, she said that it could be that we didn’t understand what the store associate said (in English) when we purchased the phone.
After a long negotiation, she said that she would call T mobile later to see what we could do, and made promises to get back to us on Monday May 16th. We waited till Tuesday morning, without any message from her. The get-one-free rebate is $ (779.99) is not a trivial amount of money to anyone. And no customer deserves to be treated like what we did by the store manager. We sincerely believe what we have experienced does not and should not represent the service ethic of T-mobile. During the whole time, the store manager Janneth Wagner was shirking their responsibilities and blaming us. We should not pay for T-mobile store’s fault (3606 southwest Archer Road). We are hoping somebody can help us get the rebate what we deserved.

I have been with tmobile for over ten years. I have the cell phone call the wing. I am told this phone was discontinue now I can no longer locate a battery for the phone. I am paying for service but if I am not near a outlet I can not use my phone. My battery life on my phone is a little less than 45 minutes. The only thing everyone in your customer service department wants me to do is purchase a new telephone. No everyone those over price telephone/ new two years plan/ more costly plan. Never did not receive a notice that my cell phone was phase out. If I would have I would have purchase more than one battery for this cell phone. I have been to countless store checking to see if I could locate a battery, with no success. I this how a company suppose to treat a loyal customer.

My phone was cut off on September the 22 and was off the whole month of October until the 28 and T-Mobile is trying to charge my for that month by saying that they did not charge me but there was no credit on my bill for that month at all and it is not fair that I was charge. I argue with that customer representative that was not listening to what I was saying she had me to hold on for a manager which never came to the phone to talk to me.

Had service with T-Mobile for 10 yrs. Moved to a location where service was not available, even though T-Mobile said that they were until after numberous complaints they admitted that no towers were in range but continued to charge monthly fees for a service that could not be provided.
My payment was lowered for 2 yrs, still charging me from automatic bank. They did not document conversations I had with customer service and I would have to repeat the whole process each time I called. Even when I firmly requested to close account they acknowledged but never followed through. They did finally reduce payments again in May 2012 to 10.00, which still was no help since I did not use T-Mobile's service. Closed out my bank account and since T-Mobile had no access to my funds hit me with a balance of 486.59 over a 2 month period when it was at 0.
I dispute this collection and will use the judicial system to reslove dispute and file a complain to Ga State's Consumer protection office.

I transferred my service from Sprint to T-Mobil on or August 1, 2015 at Store #9716. At that time. I had an iPhone 6 and a Samsung tablet in my possession. Both were traded in at the time in this particular store located at 8498 S. Sam Houston Parkway Suite 900, Houston, TX 77075. Your policy states: "get up to $300 for every trade-in. Plus when switching from an eligible carrier, have your switching costs reimbursed or get credit within 2-3 billing cycles." I received a new iPhone 6 and an Alcatel One Touch Pixi 7 tablet (which I had not heard the name before) on the day of exchange. It took over months before I received a termination fee of approximately $298.50 from T-Mobil because of their computer errors.
I did not realize until a much later date, that I was also to receive an early termination for my Samsung tablet. That is when I got the run-around about the issuance of these fees. I had made several calls to the store and discovered that the representative had moved to a new store in Webster, Texas. I traveled to Webster to speak to this representative in January 2016 to try to settle this matter. He was willing to help settle the matter and gave me an email address to forward a formal complaint. I am still in debt to Sprint for $585.27 which I am unable to full pay before it is sent to a collection agency. The final note in this dilemma was that T-Mobil was giving a total of $200.00 for the Samsung tablet.
It was also noted that due to the time loss that they were unable to give it me for my Sprint account. It was applied to my T-Mobil account. I am a retiree living on a fixed income with a budget meeting my everyday needs. It is not always an easy task when you live on half the salary that you are comfortable living on with the economy steady rising. At this point, I am at a total loss why this was not totally done appropriately in the beginning to avoid all that I have gone to meet my basic needs and try to pay two cellphone bills at the same time. I am insulted and humiliated how this turned out. Thank you for your cooperation in this matter.

I bought a samsung galaxy s2 and a galaxy blaze for my wife she couldnt go on some apps we were told her phone wasnt powerful enough do upgraded her to the s2. Five weeks of use and all u csn see is led lines cant even read the screen had to get a new one. Waited 8 weeks becsuse the phones were buy one get one called about refund and employee at the tmobile store put wrong phone number so took another 4 weeks! Now iasked the guy at the store about 5x how much my bill was gonna be he estimated 160/170 total ended up being 190 so i paid that for first 3 months just got my next bill snd its 220 called tmobile n they said i havent been gettin charged for both phone n its really 210 and 10 bucks forsome poll app that i never downloaded! It just started comin up on my phone anyway they cant take it off or figure out why i was only gettin charged for one phone, but now my phone bill is like 40/50 bucks more than i wanted to pay! For these prices i should have stayed with at&t!!!! CANT WAIT FOR MY CONTRACT TO END!!!!!

10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn't have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.
When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 - which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge - except cause me to have a blemish on my credit record if I don't pay it.
So, I guess I'll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company!!! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.

I signed up with T-Mobile back in February of 2016. me and my father ordered 3 phones and two tablets. however customer service did not check our address to see if we had a service which we did not. we had to wait for a cell tower to be sent by mail because none of our stores actually carried any.... which did not work. we had to then wait for another cell tower to be sent by mail ----all the while doing without phones because we absolutely had no service.
First of all they sent the wrong phone for my father I reordered another phone for him and they sent me the exact same phone that I was waiting to return to them. They did not set up my insurance as I requested my account went without insurance for 6 or 7 days until I had to call and speak with a supervisor to get it corrected because the customer service representative could not do it and would not do it. Every CSR that we spoke to there at T-Mobile was more rude and more rude with every phone call and every problem that we had!
I finally spoke with supposed manager by the name of Cody who was the most rudest person I've ever spoke to...he did not care about our issues or our problems and that made the final decision for me to cancel our service and to send back the products that we had ordered. We returned the phones and tablets within the 20-day deadline and they still billed me for a month of service and they also billed me for data charges which were not correct because we absolutely didn't even turn the phones on. I called and spoke with a supervisor named Marty or Monty on 4-27-16 and he said that he was going to take care of the bill...and that we shouldn't owe anything and that we did not use any of the devices and that they were actually still in the original boxes!
We were still billed for data charges and the phones and tablets were never taken out of the boxes. we never even called anyone we never sent one text message or anything. And now my bill has jumped from what was originally one $198.29 to $952.50 !!! miraculously they are charging me for canceling my service when everything was returned within the 20 days of us ordering the service and the cell phones and tablets.
I have tried several times just since I receive this building to contact T-Mobile and speak with a supervisor and everytime I call I have to go through a 45 minutes to 1 hour whole time just to speak with someone who can actually transfer me to a supervisor to get this account taken care of. I know that they are able to look at the account and verify that there was no data used at all either for the cell phones or for the tablets. I have been told twice that they would return my calls I have not received a phone call back I will not pay a bill that I did not incur I did not use any cell service I did not use any data I did not use the tablets or the phones and I want this bill taken and written off and I will never ever recommend T-Mobile to anyone even if they were the last cell service on the face of this Earth!!

I was charged data roaming charges of $140.00 after being told I would not be charged for these upgrades by phone while on vacation. I specifically asked 3 times if there would be any charges to my account and was told because I was a long time customer of 10 years, there would be no charge. I asked if I would need to call back to cancel any type of service and was told that it would automatically drop off at the end of the month. I go to pay my bill this month and see all these additional charges.
I call customer service and the Rep tells me she can credit my account $40.00 for the inconvenience, because I did use the data even after returning home now for the last month. I have been with this company for so long, I do not regularly check my account as the amount I owe stays the same, she had the nerve to ask me, "so you are just now looking at your account to see the increase"? Why are the calls recorded for "quality service" if for training purposes you do not or as I was told, cannot go back and listen to these calls? Why are the notes on the account so vague. Of course, it did not indicate why I was calling in or that you were not charging me. Now you want me to pay an extra $200.00 in charges and stay with your company for THIS type of SERVICE? NO THANK YOU!
You have just lost a 10 year customer and I will surely pass on my disgust with your company to everyone I know!

In 2012/2013 I had a great deal of problems with dropped calls, no coverage, missed text messages and the list goes on. The whole thing started when I tried to explain to T-Mobile that the only line of communication I had with my son who is mentally handicapped and we tried everything between myself and T-Mobile to rectify this, such as trying new phones. Unfortunately this also did not work and the amount of money I was spending on improving this. Because of the lack of communication my son had to go through a great deal of medical attention. This can all be proven with bill's from Dr.s and school records.
To make a very long and detailed story we, that is T-Mobile and myself decided to end the contract. This meaning everything was paid in full including the phones we had received from T-Mobile. There is more to all of this and I would love to speak to someone about this "again" if I must. The corporate executives should hear my complaint!

I had been with t-mobile for over 10 years. In September 2015 my new Samsung Galaxy S5 screen blinked on a Friday, so I called t mobile to let them know that hey my screen blinked out on my phone so I need another phone due to the fact that I don't have a home phone and it's the weekend. I called and t mobile rep told me we would place your order but until then go get a loner phone from your close location so I called my area stores and no one had any. So I was scheduled to work until 6:30pm that a afternoon so I called t-mobile back to inform them that my location did not have any and the store front location close at 8pm so after getting off work and driving to a store it was 6:50. I then called customer service to ask them what I could do to get a phone because I need a phone for emergency over the weekend. The customer service representative for t mobile informed me that he could not do anything so I explained that the store was closing soon and I needed to have some type of phone for the weekend just in case of an emergency. He put me on hold plenty of times and came back to the phone with I have to have my manager handle it.
The representative then got on the phone and said if you are in the store we will apply a credit and just buy the phone and after a few days you can go back and request a refund. So that is what I did. He was on a recorded phone line and the fact that I had been with t mobile they had done right by me. I set in the store while the representative over the phone applied the credit. The in store representative then Said yes I can see the credit. So I was informed by the phone rep to purchase the phone using my own funds and t-mobile would reimburse me. After a few days I called to request the refund and I was told ok it's being processed in the mean time I was told I was scheduled to receive the phone that suppose to be sent to me via handset replacement on that following Monday but instead received it on Wednesday. But I called t mobile customer service several times and I'm at dead end I need to money to put back on my credit card that gaining interest ever month I don't want the credit on the account. Please help


Seven months ago I bought an i-phone 6 plus from T-Mobile in Hilliard, Ohio. I was up-sold insurance for $12 dollars a month only after inquiring about the requirements for a replacement phone if I needed one. The representative assured me there was no limitations, and no deductible since i was paying the highest premium. Again and again the rep said if something happened to the phone I could replace it no problem. I reiterated that I did not want the insurance if that wasn't the case and the salesperson reassured me over and over again.
I dropped my phone a week into use but the damage was so minimal and the phone worked so well I chose to keep the phone. 6 months later my phone has started glitching. While in the middle of conference calls it flips to mute and often hangs me up; booting me from the call. Group texts have also been a challenge, often having to restart my phone in the middle of texting to get my keyboard to work properly. I went to T-Mobile and the rep said I would have to pay $106 for the phone and another $176 for insurance to replace the obvious Apple 6 plus lemon.
I have been an apple user for many years, for the most part they have been dependable, not this one. I've only been T-Mobile user for seven months (never again) and would recommend to everyone to stay away from T-Mobile. Terrible customer service and worse sales techniques. They up-sell with no thought of their customers, only their commission, absolutely unwilling to help and backup their promises. Buyer BEWARE!

Why want you close my account , no longer with you ???

I am seeing a lot of complaints about T-mobile on this website. They are stealing money from me and it make me feel crappy. Why won't someone make it stop?

They took money out if my debit account. Without my authority for 3 days every one I spoke to said I would have it back in my account in 3 days on the 3rd day it still was not back in my account. So I called again this time they put me through to a refund specialist who bluntly told me I was not getting a refund so everyone else I talked to just told yes to get rid of me. THINK TWICE BEFORE CHOOSING T-MOBILE as your phone carrier they like to take your money earlier then they should & won't refund your money. i am calling the BETTER BUSINESS BUREAU ON THEM DEFINITELY.

The original plan I signed with T-Mobile was for unlimited local calls and texting. Last month I had someone visiting from Europe and I gave him the fourth line that we do not use in order to be able to contact me for the duration of his stay. My phone bill for the month is 1200. I was never notified by T-Mobile that there were called being made internationally. When I became a T-Mobile client I specifically told the salesperson all I wanted was a set deal only talk and text. I have spoken to several personal on the phone and I do not get any correct answer to my problem. So I am vey dissatisfied and I will be leaving your service. I have been with you for four years and have gotten no promotional deal with you, I have also paid my bill way ahead of time. If this is the way you treat your customers then you do not deserve my or my families business.

Service in my local T-Mobile store has been a pretty bad experience. I was promised a low price on my plan but they raised it to double than to what I was told, the employees ignored me when I walked in, they helped the other people that walked in after me.

I've been a loyal customer to Tmobile for years. I never had a problem with adding a line, resolving phone issues, billing issues, etc.not until yesterday, as I step foot into a Tmobile store on 2369 Mission st., cross street is 19th st in San Francisco, CA. I clearly gave my information to the female representative and she was hesitate about helping me opening another line, so she called over her Latino male supervisor. He told me he is not able to add another line because I was not the primary person of the account and that it would have to be my sister instead.He told me I would need my sister to come into the store and take care of it and that it is illegal for me to make any changes for the account.
I never had this issue with any other T-Mobile or over the phone customer service before! I have all my sister's information and besides, I was also the other primary person on the account. It was so upsetting to me that I decided to finally end my account with T-mobile once and for all. I felt really disrespected and I would of thought they would want more business with loyal customers , like myself but I was wrong. Throughout my experience with T-mobile, I would also tell others that T-mobile is the best cell phone company that provides great service but now, I think differently...The supervisor was pushy and not very nice.I will never go back with T-mobile again because of this incident. In the end, I decided to join Cricket Wireless because they provided me great customer service and excellent service for my cell phone.


T-Mobile promises to pay off your contract...that's a joke. Beware of Tmobile's promises. They promise you a full refund and then come back and say that your refund is minus taxes and fees. Therefore you are stuck with paying off your cancelled contract. And, if that's not bad enough, you have to pay your old contract additional late fees for waiting your reimbursement with T-Mobile. They say it takes 8 weeks; actually it is taking mine over 10 weeks (I'm still waiting). As a group of dissatisfied consumer, we need to get a class-action suit against T-Mobile. Any lawyers seeing our complaints, step-up.

I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.
T-Mobile had also been calling from a number I did not recognize, and not leaving a voicemail. I finally had to search the number to found out it was T-Mobile. I have been with T-Mobile for over 10 years. Two years ago I got a bill with over $400 of text charges. I have unlimited texts. It took over an hour with one representative putting me on hold and coming back with a reduced amount I can pay for the text charges. After I told her that I was tired of sounding like a broken record, I finally was able to speak with someone who took care of everything in just 3 minutes. Now, why couldn't that happen today? I even told them my past experience being given the run around by them. I said again to two people that I was tired of sounding like a broken record, and was tired of hearing them sound like a broken record. I finally had to hang up because my lunch hour was over. I will have to try again tomorrow.

I am responding to T-Mobile about the early cancelation of my cell phone. I do not think I should pay the $200 dollars for early cancelation because of the service that was promised when I first accepted the agreement. I was not able to call or receive a phone call from my Condo. I called T-Mobile about 6 times and never did anyone help me. I was told to use my wi-fi or go outside to make a call. The only way to use the phone was to be directly in front of the wi-fi. If you were down stairs or any other part of the Condo you would drop the call.
I also made several trips to the T-Mobile office at the Haywood mall area with no help but, to tell me to call the main T-Mobile 800 number. Your trouble shooters at the 800 number knew that the reception was no good in my area. The most you could get was one or two bars outside. I ask for some type of booster and was told that they could not send one because anyone could use it in my area. I did not receive the service I was promised and I don't think I should pay the $200 dollars.

Went into a tmobile store today, had the worst customer service ever. My plans were to go into the store pay my bill,upgrade phone, change my calling plan. Walk up to the register..speak with Rep presentative name Rebecca. I hello I need to pay my bill. Give Rebecca's my name, address,even provide her with my passcode..she says well I still need your id. I said well I came in 2 weeks ago.spoke with a Rep..gave her the same information. That I gave you..she discussed. My account. With me..Rebecca says i hate to ask this, but was she African American, I said excuse me. Shocked at what I was just asked. I said what does the ethnic group have to do with my bill, I said no it not the black lady..I said it was another lady. Rebecca's began to laugh and and said, was it the blonde. I said let me pay ky bill and get. Out of this store.

absolutely no support for transitional customers to new T-Vision streaming service(s) several trips to T-Mobile stores which are of no help in regards to T-Vision TV services account information inputted incorrectly causing numerous delays and directed to nonexistent support numbers

I was lied to twice about getting a free phone line on the phone and on chat. Went to the store and they told me I could not get a free line.

Today 12/18 I went to my local t-mobile store in Austin, TX to add a second line only to be told 4 hours later they cannot unlock my phone due the pin. I paid the remain balance with T-Mobile on my I phone 11 so I can transfer my service with Sprint. Still could not get them to unlock my device even though I was in the store. Was told to call T mobile customer service for them to assist me only to be told I need to go back to the store. The issue still has not been resolved and the I phone 12 was a gift for my daughter’s birthday tomorrow 12/19. The issue hasn’t been resolved and I am very disappointed in the service and run around I got today! No one seems to know anything to help resolve the issue. I want to cancel my service with Sprint and T-mobile.

I’ve been an AT&T customer for 35+ years. T-Mobile’s pricing and Christmas offer for new iphones caught my eye so I decided to make the switch and order 5 new iphones; I personally went into the store. This was done on Dec. 5th and according to my documentation, the phones would have been sent to me on Dec. 8th. I had contacted T-Mobile in the past to check on this order and was told they are “in-progress” and to wait a few more days. It’s now the 18th, and no phones. Upon driving to the store, I was told my order is not in-progress; and there is no order. I did work with the manager of the store who was batting for me. My order just fell through the cracks. In fact, I was even told I needed to start all over with a new contract and without the promotion, since it ended yesterday. Just to clear things up, I did receive a document in my email; I did sign it, and I even received a phone bill in e-mail for Dec. I have done everything correctly, but now I’m told there are no available iphones 12 Pros….not till Feb. So much for going in early to get this done and kids will not get their iphones till Feb.
Management at T-Mobile: Is this how you treat your new customers? Is this the kind of service I can expect going forward?

I have a new in the box iPhone that was ordered erroneously. It’s a 12pro and I wanted a 12 pro max which I subsequently received after spending several hours on the phone with your NON American csrs. I keep getting return kits for a used phone, when all I need is a label. I was told to write the phone imei number on a label but if you wanted that displayed on the outside of the box it would already be on the label. Would probably increase the theft risk. I requested to speak with an American csr but was told none exist. Now my Sprint login no longer works. Can’t pay my bill. BTW the iPhone 12promax is a great phone. 561-222-8265

I returned an iPhone only a few days after purchasing and I was charged a restocking fee. Such practice was never disclosure. I was not made aware of a fee in case I decided to return merchandise.
The seal was never broke and return was made only a few days after purchasing. I wanted to reach out to you before filing a dispute with my credit card.
Thank you !

After i tried many times to solve the Problem with your support Team by phone, heres the situation which i need to be solved ASAP.
I had an account with T-Mobile which i canceled on June 9th. I had a plan which was included my Iphone Xmax and before i canceled my account i requested the pay out of my iPhone Xmax where I had a balance of 176$. I was charge 3 times on May 26th for the same service, the payout of my Iphone Xmax. As you can see on the following image.

Right after i see the 3 transaction i called T-Mobile to see what was going on, why 3 transactions where i should have only the first one 176$. I had a lady explain me that the first transaction of 176$ didnt go thru and i didnt need to worry about that transaction. As soon my AMEX statment only close on the 17th of each month i had to wait until that day to discovery that the 3 transactions was applied on my card.
Again i contact T-Mobile support by phone and request the refund of one transaction as soon i was charge twice for the payout of my iPhone, a gentlemen who was ‘helping’ me at that moment told me that T-Mobile couldnt refund the money to my card they only could send me a check to my address with the amount. Well, on T-Mobile web site says “ CARD PAYMENTS CAN ONLY BE REFUNDED BACK TO THE ORIGINAL CARD “ but not a problem, he couldnt do it for some reason and gave my address so he can send the check with the amount of 176$. Past one week after the call and i havent received no check, i again called T-Mobile and was the same gentlemen helping me and he told me the check have been sent that i should call the T-Mobile intermediator bank to check with them, I NEVER RECEIVED THE CHECK.
After i tried to solve the problem with T-Mobile and they didnt help me with absolutely NOTHING i had to contact my AMEX to cancel one transaction of 176$, as you can see on the following image.

On June 9th i canceled my account. My cicle bill on T-Mobile was from the 8th to the 7th of each month so at the moment i canceled i had to pay 2 days of used from June. I was waiting for this charge on my card ( the two days charge ) which i was informed will be credit on my credit card. My account was already canceled at the moment i hangup the phone on June 9th 8pm EST time. After that i didnt have anymore access to my T-Mobile account nether signal/internet my number was disconnected.
After 2 months i got a 207$ charge on my AMEX account. I called T-Mobile right away and a gentlemen explained me that charged was about the 176$ that T-Mobile had sent to me as check and i had requested the refund on my card so actually accusing me that i tried to ‘stole’ 176$ from T-Mobile. Well, i had to go thru the situation again, i was about 2 hours on the phone with T-Mobile support and nobody could helped me. My AMEX didnt autorized the transaction from T-Mobile because was a unusual amount. I havent received nothing from T-Mobile until today on my registered address 17620 Atlantic Blvd building 1 apto 201 Sunny isles beach, no statments, no check, NOTHING.
After a few weeks i had a lady calling Rodrigo Britta from a Debit Collector agency about a 232$ debit. I again contacted T-Mobile support thru your phone and after a 1:30hr conversation with Lorraine i finally got her sending me an email on Octuber 3th with the statments where i could see ALL THAT INCONVINENT AND UNCONFORTABLE SITUATION. Following the images and statments she sent me.

I went thru all the statment and i finally noticed that T-Mobile WITHOUT MY CONCERN and WITHOUT NOTICED ME had credited the 176$ on my CLOSED ACCOUNT. This was the most incredible i had with T-Mobile. I didnt request that, i didnt autorized that and i didnt WANT that. My account was already closed; Why does the WRONG charge T-Mobile did on my card wich i requested the refund back to the same card was credited on a CLOSED ACCOUNT WHITOUT MY CONCERN/PERMISSION?
Again i was calling T-Mobile support and i lost more 2hrs of my time regards T-Mobile mistake. I was informed to go to a store so they could help me there. On saturday Octuber 3th i went to T-Mobile Lincoln Road store and Roger helped me. I was 4 hours on T-Mobile. After Roger called T-Mobile support they told him and me that was a glitch on T-Mobile system regards the first 3 transactions. Following Roger report from the call where we went thru each month.

Oh i was finally going to solve all this, the lady informed Roger that I only had to pay 56.13$ to T-Mobile regards the last payment after the account cancelation. She request Roger to ask me which day, time and phone number she could contact me, was saturday and she had to sent to another department so they could solve the glich and all that problem that was going on with me and Rodrigo Britta. I told her tuesday Octuber 6th around 10am on my phone +1 786 302 9047.
Tuesday, Octuber 6th arrived and i was all day waiting for the call and NOTHING. I texted Roger arround 7pm EST to explain the lady havent call me and he intructed me to call a number and see what was going on. I AGAIN was calling T-Mobile support and had to go AGAIN THRU ALL THE SITUATION, the gentlemen told me that he was going to send a mesage to the lady that was supposed to called me that day and put me ON HOLD FOR MORE FIVE MINUTES AND HANGUP THE CALL. I sent a message to Roger right away, he was the only person trying to help me at that time. Day after, Octuber 7th i got a call from the lady at 7:30pm where she told me that really was a glich on the system and she had follow the case to relevant support that they will call me in 3 days ( from that day ) to solve the problem. I texted Roger about what she said and i wait until the end of the following week, Octuber 16th and NOTHING. I returned to call T-Mobile support team to have the right informations I HAD TO GO THRU ALL THE SITUATION AGAIN. Come on, i had called more then 10 times and T-Mobile cant put on their system the custumers problem nether SOLVE a GLICH ON YOUR SYSTEM? Disapointed and completely tired of this situation.
Its November 8th, i havent received ANY calls from T-Mobile regard this. I have Rodrigo Britta’s name on the Debit Colector for a T-Mobile fault. I have my situation not solved yet.
I WANT THIS SITUATION SOLVED!

THE WORSE COMPANY EVER. All this reports and all the conversation ill be exposing on internet. Completely unprofessional. Wheres the ethic of T-Mobile? I was a custumers who payed my bills AWAYS on time, never gave any excused and i tryed always to solved the problems with T-Mobile support as nice as i could be.
Im kindly asking to T-Mobile Compliance to solve my issue ASAP. To take the acusation and Rodrigo Britta’s name from the Debit Colector.
Waiting foward for T-Mobile Compliance reply
Best Regards
Sofia Lemmi

Visited a store on Harvey st in Muskegon mi and because I ask the manager how they could run a store without being a full service store and he told me to leave?

hi its zeeshan iftikhar tareen account number of t mobile 52776280 63 avondale rise zeeshan iftikhar tareen take my bill from barclays bank and pay tmoblie bill start paing t mobile bill i stop you dont pay before now i am saying pay tmobile bill and the money you take form barclays bank its form dominos pizza driver job earing its my earings pay all money of bill its left bit next month automatically pay from barclays bank i want to watch my no bill only contaract charges.i on house number 1552 kts sec1 mohala digi choke harripur pakistan

I went to pay my bill and it's showing that I was charged a fee for a phone that I returned in August with no damages but saying it was damaged. The phone line is 7139926060. The charge is over $600. I sent this phone back in the same box your office sent to me. Then when I purchased the phone I was not informed that I was leasing the phone when I clearly advised I didn't want that when purchased. I had to pay an extra $189. I don't understand why everytime I send my product back or purchase something Im being penalized. I reached out to Charles Joseph but was informed he was in a different position therefore he did refer me to some person name Eric Mowjee. We spoke onetime and I have called him never returned the call. I don't want to speak to back to him because he didn't feel my complaint was a concern. I have been out of work for 3 and half months because of Covid-19 barely making it to have deal with additional costs on my bill over $600 I can't afford to pay. I need for someone to call me as soon as possible. I have been a a loyal customer for over 18 years plus and this is how you treat a loyal.
Aquarrius Whitehead

I HATE t mobile.
Ok, I have been speaking with a supervisor named Candace (candace.gonder@t-mobile.com) Last week, it was discovered that some payments I made to t mobile with my bank account were said to be returned. The issue is that the money for these payments was IN the bank account, and was never EVER attempted to be deducted from the bank account. How can they be returned if you all never even took them out of the account?? Then, I was told that they were returned cause the account was “ closed, or not located” which again, is not and never was true. So I went to the bank and spoke to the branch manager and got a signed printout statement PROVING the account was Never once, closed and was located just fine. It also proved the money was in the account on the dates that the t mobile bills SHOULD of been deducted. And it also proved that the payments were NEVER deducted from the account. Candace had me upload all this and email it to her so she could send it to the proper department. I was assured by Candace and by another supervisor that called me in her absence, that this would be taken care of. That my account would be able to make payments with a bank account (which is VERY important cause my debit card was lost and it will be a week or more before the new one comes in the mail, also I have a broken foot so I can’t drive) and that My phones would not be shut off or suspended. Now, because of all this, it would not let me make a payment with a bank account, therefore my t mobile account became very past due. Now, today I woke up to my t mobile account being suspended, and it’s telling me a restoration fee of 20.00 per phone had to be paid. And I STILL can’t pay with a bank account. I never spoke to Candace or anyone since Tuesday, and Tuesday I was told and assured by a supervisor filling in for Candace that the account would not be shut off, and that the proper department would have it fixed where I could make payments with my bank account again cause the papers from the bank clearly showed the account was active and never closed and that the payments never came out or were even tried to be taken out. But now, I wake up to a text saying the services have been suspended. I don’t know what is going on!
EVERY supervisor I have spoke with on this issue has been RUDE refused to help me, and the problem has never been fixed. So now, I have no phone service and I was assured and promised I would. I'm being punished for something that is NOT my fault. I did absolutely nothing wrong. I HATE t mobile and I will be switching as soon as possible and I will be telling friends and family and everyone I meet about this experience and the better business bureau.

My pre paid no 347-476-8066 which I had for 12 yrs was deactivated I immediately made a request to have the number back .I was told I would be able to retrieve it as it was only deactivated two days prior and given a temp new no 707 209 6833. I was asked to call in 3 days and i would be given back my original number .this was on Sunday 30th August 2020. I called between Wed 2nd Sept and Friday 4th Sept spend 2 hrs on the line when i eventually got through on Friday to be told I cannot have the no back. This i find is an unjust having that no for so many of yrs., I explain to the agents that The only reason that the no was not in use is due to the fact I am stuck in POS Trinidad due to covid and the borders are closed. I tried calling the number and realize that no one has it so it seems to me the easy way out was to replace the number but all my contacts have 3474768066.
I am pleading that you use you good office even if it means paying to retrieve my original number please Thanking you in advance
Note I had to give my sim card no to an agent he cold not find any records of my sim he put me on to another dept on and on end result another agent told me after that the sim is now link with the new no

Where do we start? Ah, yes, day 1. Contact to obtain info before switching carrier service. T-Mobile support tram member confirmed, based on our location, we would have “good” service. After discussing plans and assured again we would have good coverage based on their maps, I switched to T-Mobile. The porting process for two lines took a long time but we were assured everything was done and new sim cards were being sent out. Received them two days later. Activation was not a smooth process and required lengthy phone calls. Upon completion I noticed both iPhones had only one bar! Things seemed to work until later in day with “No Service.” By following day, second day of service, we learned from family and friends that Caller ID on hubby’s phone was mine. There were also missed texts and calls. Some reported calls going straight to voice mail and yet no messages!! Had to use Facebook video chat using wifi to communicate with DIL due to poor reception.
By second week on phone again with TMobile and after troubleshooting and checking their coverage maps, I was informed they could not get a better signal. Mind you call we would get disconnected with them because of dropped call. I also had to tilt my head and hold phone a certain way so support tech could hear me. Only recommendation was a booster that they would submit paperwork. Nearly two weeks later, no further word. Less than two miles from home and actually closer to the cell towers I had to make an emergency call and “No Service.” Couldn’t even send text. As soon as I got home I contacted TMobile and read them the riot act. We were charged a $60 activation fee and billed for one month of service! I informed them I was changing carriers which I did immediately after hanging up. Once we were switched I got back to TMobile and informed them I expected full refund of the $60 activation fee. Rep only agreed to $40 plus he informed me that our second billing cycle just started and bill would be prorated for the few days up to canceling.
We didn’t come close to having “good” reception. I did find TMobile is using the AT&T towers in our immediate area which are about 3 - 4 miles away. Even AT&T sales blatantly lied about coverage. It took their support tech to confirm they would not have adequate service. I will pursue getting TMobile to refund all of the activation fee. Oh, AT&T and Verizon were not charging a fee!

If I could give 0 starts, I would do it right away.
I signed up for the family plan and spent $105 up front.
Then the nightmare began. I received an email that the service was activated but it was not.
There were no service. I call the customer service online and they asked me to go to store
with ID and original SS card. I did three times, my ID and card were scanned and they promised
to call me the next day. Nothing ever happened.
Whenever I call they asked me to go to store.
Meanwhile those thieves have stolen another $180 from my account and the service was still not
activated.
T-Mobile customer service is the worst that I have ever experience. For such a large company,
They seem to have a group of idiots online pretending to be some kind of Gods who reviews problem
but are not able to address a single issue.
I've passed the case to a lawyer but wanted to make my voice heard.

I have been trying to get my sons phone replaced for weeks. I have the insurance and paid deductdable

I've had service with T-Mobile for 6 months now. I live in the country along with 3 other people who get cell signal constantly with AT&T. I pay over $50 a month for cell signal I can only get away from home. If I did not have WiFi at home I would have no use for a phone.It's ridiculous to pay any money for service I cannot use in my home. I certainly cannot be on my phone at work. I will be changing carriers on my renewal date. Thank you

On 7/16/2019 T-Mobile took an unauthorized payment out of my checking account in the amount of $169.53. I called on that day and spoke with a representative Carlo and was told was a mistake and the money would be back in my account in 24 hours. It was not so I called again on 7/17 and spoke with Alex emp ID# 443625 and was told the refund was approved and money would be in my account. I call today 7/18/19 and was told that I needed to send a copy of my bank stmt for proof that the money had been taken by T-Mobile. I was told LIES by each representative. I am not sending in a bank stmt for something that T-Mobile did, I have been a valuable customer with T-Mobile for 15 years. This type of customer service is unacceptable. I am so upset right now.Please advise.
Thank You,
Bonita Porter
240-505-4676

I have been paying more that $70 a month for service and i had service in US, Canada and Mexico and in addition to that roaming data in many countries , today i spoke to one of your representatives and told me that my plan does not cover data in Alaska which is unacceptable , as i said i always had internet here in Alaska as i work on the cruise ships.
I'm extremely upset for this and if you're not going to provide the service offered return my money.
619-3948982
Thank you

I bought a phone from T-Mobile pay over 300 dollars from it the phone will not recognize the sim card. Now thay won't me to send my phone off four two weeks I use this phone for work. I have had this about three weeks I think T-Mobile should replace my phone with out sending it out for two weeks if not I will never or recamind T-Mobile to anyone very desaponted.

I had a number from Tmobil and i changed for another company. I went a fisical store trying to unclock my cellphone, that i payed $300 and they they said that i had to call to 1800 to try to unlock, i tryed but they said they can not unlock my cellphone because i dont have more a accont from Tmobil. That's totally crazy because i payd for my cellphone and know i can not use it. Does't make any sense to me. i need a answer as soon as possible.

Went into the T-Mobile store to see if my phone would work with a SIM card because I was told by the previous owner that it was locked to T-Mobile. The man I saw sold me the SIM card and charged me the activation knowing it would not work in my phone. It was locked to some other company I guess. Then he told me that I could get a refund if I came back and asked for one or if I didn’t come back in like 10 days he’d refund it for me. So then I try to get a refund and this other man tells me multiple times that they don’t refund activation fees, and is being extremely rude and points out to another coworker told him about me. I’ve only been in once and never made any scene?? And I kept telling him that the guy who I bought the SIM card from told me I could get a refund. This went on until a manager or someone came and told me that they actually DO refund activation fees then continued to tell me that it’s too late to get a refund. Nobody told me there was a time period to get a refund. I assumed a month so I came in before the month was up. So because I couldn’t get my refund and I couldn’t use the SIM card or service that I paid for I just left it and never got to use it. Then like or a week or two later I got a charge in the mail for the data that I never even got to use.. and then it was bumped up to 81$ because I didn’t pay for it because I never used it and threatened to turn it over to the collection agency?? So thank you. I will not be buying or using from T-Mobile again.

Hello -
I sent a 7/15/2019 email and it came back as undeliverable.
Hello -
I am Jennifer L. Troup
219-916-9016 - TMobile customer around 15 hears.
339 S Mimosa LN #7
Bridgeport, WV 26330
I CAN'T use my phone to call (no internet on my phone under my plan - calling/texting only) TMobile for help due to NO COVERAGE, again. I NEED a person to look into my phone and help me, please.
.
I will NOT be in the office today/tomorrow (7/15, 7/16/19) - can you please help me. I have no home computer; hence, at library.
Please do NOT respond to this email, since I don't have a computer and let's rectify this immediately, please.
One will see in my previous calls, I relocated from Seattle, WA to WV early 2019 - and - at least 3 times I have lost my cell phone coverage and have no computer nor no other telephone (I have no TMobile account in order to "schedule a call back.")
It was going great, since March 2019, I think was the last time I had trouble. Operators have explained to me that due to no TMobile in WV I "share a tower" with Sprint I think?
I NEED to be able to use my phone if I have an emergency.
Last week, can't remember when, our electricity went out for a split second in the middle of the night, is that why?
It's weird that yesterday, I was able to receive a WV emergency message regarding "be aware of floods."
This past Saturday night, after work, I noticed "no cell coverage" but when I got home I powered down in the hopes it would reset it self and didn't. I had no usage of my phone yesterday, Sunday, 07/14/2019.
I can't have this keep happening, should I drop my account with TMobile and seek elsewhere?
Thank you for your help, I really appreciate it. have a great day.

I very upset cuz I can't use for to pay T-Mobile they told me that I had to use a check which I don't have none and I always use my credit card to pay my phone bill this is ridiculous and I asked them why they cannot tell me why
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