Contact T-Mobile Corporate

When we switched from Verizon wireless to T mobile we were told that T mobile would pay off our last bill by sending us a 500.00 dollar Visa card. We were told that it would arrive in a week to ten days. No card ever arrived. We waited another few weeks after being told that it would come but no card ever arrived. l

When we once again went back to the T-Mobile store we brought the last Verizon bill to show what the charges were and were told FOR THE VERY FIRST TIME that we needed to provide a breakdown of Verizon charges. "
They said "Go back to Verizon Wireless and get a further breakdown. What?? who had mentioned anything about getting anything from Verizon .Verizon wireless has not sent the information after many requests.

T-Mobile never mentioned this complication as a condition of their service when we first signed the agreement. No one ever said one word about providing anything from Verizon. We are extremely FRUSTRATED and OUTRAGED and disappointed by T Mobile. We have no choice but to pay Verizon Wireless directly.

We fully expected that T Mobile would pay the last bill from Verizon by sending us the Visa card for 500 dollars.

PLEASE LOOK INTO THIS MATTER. THIS WAS A BLATANT MISREPRESENTATION BY T MOBILE.

I have spent over 8 hours over the course of 4 days trying to get my new phone activated to no avail.
I never had this issue as a Sprint customer before the merger with T-Mobile, and I've been a customer for over 15 years.
Please have someone contact me. It's ridiculous that I'm paying for mobile service I can't use.

I purchased a phone from T-Mobile at 4409 Chapman Highway stayed at the store until it closed, at the strike of 8 my phone was still downloading, so I was sent away without even knowing what my monthly bill would be, once I found out it was the 15th day of the only 14 Day buyers remorse period but when I called T-Mobile the agent told me that I could return it. I take it back and the Manager assured me that I wasn’t returning it and not to waste my time calling 611 because there was nothing they could do about it. either and Boy was he right now I’m stuck with a $195.00 phone bill that I can’t afford, a phone that I’m stuck with can’t trade it, sell it or afford it, all because the agent never got to the point of sale where you tie up everything, and give the final cost. I’m so hurt, and the sad thing is I really can’t afford it!

I have been trying to reactivate my business family discount since April 2020. I finally got confirmation that my request was successful and it would reflect on my next bill. I spoke to a representative on April 27, 2020 and was informed that my June bill would reflect the discount. It's over a year now and it is still not reflecting. I have spoken to multiple customer service reps. Some are helpful and tell me I'll get an email in a few days with instructions on how to proceed. Others tell me it's not their department and transfer me. I've wasted so much time and gotten nowhere. Each call is at least an hour and then nothing comes out of it. How difficult is it to reactivate the business family discount and then credit my account to June 2020? This is ridiculous that nobody at T-mobile can figure it out. It show I received it until February 2020 and then I had to reactivate which I did on April 14, 2020. Please take care of this asap.

After hours of messaging the support back and forth over numerous issues. He told me the was God and came out of left field and it’s kinda offense... I took a screenshot of the end of our conversation... it made me really uncomfortable.

I went to store #237 in Ft. Collins CO. I started on Friday 4/9/21 to see what kind of deal and phone I could receive and they offered a good plan , cost for people over 55. I worked with the store and ended up with a free phone from T-Mobile. The phone I received from T-Mobile was defected and I went back to them and the same phone(2nd. phone) they changed over was defected too. I spent more than 2 hours each day on Sat. 4/10 & Sun. 4/11. I finally ended up with a Samsung Galaxy A12 phone. The person I was working with, was suppose to meet with me at the store this morning at 11:00 am. He came at noon, one hour late. Aaron the manager is suppose to give me a credit on my account is suppose to give me a credit on my bill for $100.00. Who knows if that will really happen? There customer service has been terrible at least. Can you image spending so much time as I did in a phone store.
Please help in any way you can and Thanks so Much.

One customer in the building at a time and when customers standing outside complained and there were several, the man in the business said if you don't like it take your business elsewhere so I did. If T Mobile wants to sell phones and service this policy needs to stop. It was the T Mobile in Greenville Michigan.

Over charged by 200$ 5 different representatives said it’s on its way in the Mail. 1 month has passed and still nothing. After a 45 min wait they just told me a lie and said they sent it to the wrong address!!!

My family switched from AT&T to Sprint in 2013. We have three girls who, at the time, were in their teens. Sprint was the only company offering unlimited talk, text and data. With three teenagers, unlimited is a must. We have had excellent service, other than the occasional dropped call while traveling, until T-Mobile took over.
For the last few months we have had every one of our phones consistantly switching from 3G to LTE ( with one bar at most if we are lucky), to roam to no service at all. All of this switching goes on while sitting in the same spot in the same home and all in the same minute. It is constant. Calls are dropped just about every single time we make one. It isn't a particular phone as we are a mixed phone house (android and apple). It is most definitely T-mobile's problem. By their own admission they have issues with rural areas. We live, work, play and go to school in a rural area.
We have tried getting out of our service agreement with them because, again by their own admission, the service in our area is poor to non existant. They refuse. Seriously I can pay $25 a month for a land line to do what we are paying them hundreds of dollars for. Do not sign up with this company, especially if you live rural.

We went into your new store in Brownwood Texas. They acted like they didn’t even want us in there and didn’t really want to tell us about any kind of deals. We have been with AT&T for 15 year and Me and my wife was excited about you coming to town.We was wanting to switch with y’all but the way we was treated I don’t think so. Because when I walk into AT&T store five people greet me at the door wanting to talk to me. I hope you address this problem and get it fixed because I would really like to try T-Mobile

I have been trying to get my sons phone replaced for weeks. I have the insurance and paid deductdable

On 7/16/2019 T-Mobile took an unauthorized payment out of my checking account in the amount of $169.53. I called on that day and spoke with a representative Carlo and was told was a mistake and the money would be back in my account in 24 hours. It was not so I called again on 7/17 and spoke with Alex emp ID# 443625 and was told the refund was approved and money would be in my account. I call today 7/18/19 and was told that I needed to send a copy of my bank stmt for proof that the money had been taken by T-Mobile. I was told LIES by each representative. I am not sending in a bank stmt for something that T-Mobile did, I have been a valuable customer with T-Mobile for 15 years. This type of customer service is unacceptable. I am so upset right now.Please advise.

Thank You,
Bonita Porter
240-505-4676

I bought a phone from T-Mobile pay over 300 dollars from it the phone will not recognize the sim card. Now thay won't me to send my phone off four two weeks I use this phone for work. I have had this about three weeks I think T-Mobile should replace my phone with out sending it out for two weeks if not I will never or recamind T-Mobile to anyone very desaponted.

Went into the T-Mobile store to see if my phone would work with a SIM card because I was told by the previous owner that it was locked to T-Mobile. The man I saw sold me the SIM card and charged me the activation knowing it would not work in my phone. It was locked to some other company I guess. Then he told me that I could get a refund if I came back and asked for one or if I didn’t come back in like 10 days he’d refund it for me. So then I try to get a refund and this other man tells me multiple times that they don’t refund activation fees, and is being extremely rude and points out to another coworker told him about me. I’ve only been in once and never made any scene?? And I kept telling him that the guy who I bought the SIM card from told me I could get a refund. This went on until a manager or someone came and told me that they actually DO refund activation fees then continued to tell me that it’s too late to get a refund. Nobody told me there was a time period to get a refund. I assumed a month so I came in before the month was up. So because I couldn’t get my refund and I couldn’t use the SIM card or service that I paid for I just left it and never got to use it. Then like or a week or two later I got a charge in the mail for the data that I never even got to use.. and then it was bumped up to 81$ because I didn’t pay for it because I never used it and threatened to turn it over to the collection agency?? So thank you. I will not be buying or using from T-Mobile again.

I very upset cuz I can't use for to pay T-Mobile they told me that I had to use a check which I don't have none and I always use my credit card to pay my phone bill this is ridiculous and I asked them why they cannot tell me why

The Old Road, Stevenson Ranch TMobile store.
No one could even give me a free sim card after I added my husband to my plan, which I have had for 16 years.
No one could make any kid of executive decision. wanted me to wait an additional 40 minutes for the manager to come in. I had already been waiting 30 minutes for someone to finally help me.

Horrible customer service. Need to train your staff on servicing customers and not making them wait for over 30 minutes with 3 others before you finally get a clue and go and get another guy from behind the door to come off his break.

Slow Slow customer service. No clue on how to deal with customers. Train your employees properly.

Very disappointing!!!! and frustrating to say the lest.

For more than two weeks my service has been in and out, everything from my social media accounts to email and text. I've got full bars of service and I have made more than one call to complain. I am told it's the new BS merger or cell phone tower work (eye roll) So let me get this straight- TMobile over charges for their crap service and demands immediate payment or lose that crap service but the people who keep them in business YOU AND I get NOTHING when they crap all over us and our service. No partial refund, no compensation or credit for the weeks of terrible service!! they cannot even give an ETA of when this will stop and go back to normal. I have been with them over 10+ years and i am DONE.

POOR and UNPROFESSIONAL: Customer service representative was terrible and not accommodating to me as a loyal customer for over 9 years. Then, when asked to speak with a supervisor initially stated "no" and then "why do you want to speak with a supervisor", as if he was interrogating me as the customer!
I'll be taking my business and my families business to another provider!

The store at northgate mall plays loud music all day long , that can be heard all through the food court and down the mall
Mostly drums the associstes hover outside the store in groups, talking loudly and acting stupid . So i would never shop your store

06/24/2019 my checking account was debited by TMobile for the amount of 55.00 dollars. I had cancelled the service before I was able to use it because the phone I had would not work with TMOBILE'S system. I know that I cancelled the service weeks before my account was debited. I am having financial dificulties at this time and have been doing all I can to avoid extra expenses. This Debit caused an overdraft fee and remove from my account funds I sorely needed. Wells Fargo have been a big help, but dispite a lengthy conversation on the phone with TMOBILE representatives I was not able to get the funds returned in a timely manner. I hope that if nothing else, by reporting this another person will get better treatment. This incident has made my situation more difficult, and it is due to an error on Tmobiles end. Yet dispite my efforts to convey my circumstances, I was met with indifference. Thankyou for your attention to this matter.

Sincerely,
Jeffrey Bret Hall.

P.S. I have no phone but can be reached at caul0123@gmail.com

Worst enternet network in the world . Never connect properly. Every time surfing if I open normal app. I don’t like T mobile . Plz don’t use this network if u want good enternet service .

I purchase an iPhone in December 2018, x-mas gift, I pained for the entire phone up front. Since this time, every month I have received my T-mobile bill and they have added an equipment charge of 24 dollars to each months bill. I have called every month to get this matter resolved. But each month it keeps appearing on my bill. I thinking T-mobile should have no problems resolving this issue but they don’t. Or maybe this is a simple case of fraudulent billing! Never buy a phone from them again. Pay more else where it’s not worth the pain.

One star is too many....I purchased two phones, 55 plus program and at the time, told them another line would be added. Now, adding line, I am told that is no longer available. No transparency, no trust. This company continues to change offers and DOES NOT hold any accountability to promises made or contracts purchased.

Try another company......this one isnt trustworthy

today, on 6/8/19 at 10:am. visited your store at nortgate in durham, nc. had voice mail issue with phone. spoke with a young lady first, at appox 9:30. I thought store opened at 9. Anyway, she was very short with me, very insensitive to my cell phone issue. she very rudely said, i'm not suppose to talk with you before 10. ok, but why the rudeness? Later when store opened talk with a Caucasians male who i presume to be the manger. he was as rude, uncaring, unprofessional as the other employee.

i had been debating rather or not to continue as a customer of t-mobile, these two surely help me to make up my mind. Talking about customer no service!

I was in your store #389D in Greece NY
with my friend who name is Joyce Delgatti. Joyce has an account with you and we went into the store to upgrade her flip phone to a smart phone. The associate that helped her his name was Rodney. Rodney suggested we get a phone cover for her newly leased smartphone. Rodney suggested to get a cover and I told my friend she could probably get it cheaper on line and to wait a while to look elsewhere.
The manager, Nicholas Blumm then interjects that she should get one to prevent dropping it. I said to Joyce just wait you are pretty careful as to not drop it and that I have had my phone for sometime and have not dropped it
Well Nicholas chimes in, " so you never dropped your phone? I said no, he says you had to have had at sometime dropped your phone. I said no, I have not. He says, you're lying! I said no I've not dropped my phone and insisted on saying I'm liar!
Then K said well, I'm going to argue with you about it because you don't know
Fortunately there were no other customers in the store at the time.
I was shocked at his rude behavior.
I am a retired Manager of 20 years from Staples and I would have fired him on the spot. As a matter of fact, Joyce was going to just walk out and go to another location to conduct her business.
I believe in commenting on good behavior as well as bad. This encounter was the worse I have ever experienced in any retail store.
Hope this will help prepare you with the action and training needed by Nicholas.
The associate Rodney who helped us was great by the way. Perhaps Nicholas can learn some courtesies and how to help customers from him.
Thank you
Catana Pickett.
You can reach me at kittypickett@gmail.com

Good afternoon, at the beginning of April 2019 I transferred 2 lines from ATT to your company due to co workers in the military utilizing the overseas military plan for your services provided in Afghanistan. I was attended by a young man name Alejandro from the store located at 2708 E 1st. ST C, Los Angeles CA 90033. The store attendant notified me that all I needed was to transfer to T mobile and they would cover the cells if I changed to new cell plans, turned in our new iphones that I had purchase within that year from ATT. I'm currently deployed overseas being I'm retired after 20 years service and continue to work as Government contractor in Afghanistan in which all of our workers utilize your services and platform. The store manager and store attendant have had my fiancée back and forth for over a week giving the run around about obtaining full credit for the cells we gave in exchange for new iphones and S10 from the store without the need of maintaining the old number. On 6 June 19 I had to cover over 1k dollars in fee being they never notified us that I needed to maintain the old number from ATT and not obtain a new one as suggested by Alejandro and supervisor ( SAMANTHA MARMOL). For the past week we have emailed , attended the store who continue to not find a solution and they continue to do runarounds in regards to paying full price for iphones we turned in including giving us mis advertised programs in regards to your company offer for overseas under the military program. This past week we were told they don't keep records of how much they offer on cells being traded in which don't make sense since they are able to pull the information of when the accounts were active in t mobile etc. The fact that im overseas and continue to have my family being pushed back and forth with this situation as a new customer and service member is unsatisfactory when my current company who are all veterans owned etc are utilizing your services overseas due to your service provided to military being tarnished by such low employee standard and lack of training from the supervisors not fully training employees in knowing the promotions and programs details being offered in each. I would like to find a solution and courses of action from your company in order to solve this situation without having to find legal advise in order to recover expenses acquired for lack of store employee education and training including poor management/services provided by such of representative from your organization. I hope that I'm able to hear from you with a solution.

Thank you

v/r

victor encarnacion
v.encarnacion77@yahoo.com
victor.encarnacion@magaero.com

Bad customer service at airport road center. I've been a customer for years. Went in to get a new phone to replace an ols phone. Sales rep# 811 as last numbers. When we decided on a phone he told us the price then walked away from us got the new phone then proceeded to bring over a stack of cases and phone protectors (which I dis not ask for). When I asked how much it would put up the total I have to pay he said an additional 70 dollars that would be 7 dollars a month for the case and the screen protector. When I declined he hands the stack of itema to another employee who drops them and makes the comment that I shut him down and I'm gonna crack my phone as his employee dropped the items. That was very rude. And the rep dis not even set up the new phone as since I've been a customer with T-Mobile. Not sure whats changed but I will never go back to that store again. Unacceptable

I am a new T-Mobile customer and I am 1 issue away from leaving this company. I recently switched from Verizon to T-Mobile at store 516E in Long Beach. I was helped by Nataly Nuila who did a fine job, I picked up two new Iphone X's and two covers. It was near the end of the transaction I decided I did not want one of the covers and planned to look online for a case with a slimmer design. Nataly said that was no problem but she would need to cancel the order and start over. I did not want her to have to go through the troubles, she told me that I could always return the product at a later date. I returned 15 days later to return the unused Iphone X cover and was told by an acting manager that they were unable to do so due to a 14 day return policy (of course I didn't read the fine print). As a new customer this is very disappointing, the case was only $20, but I found this level of customer service completely unacceptable especially after I was trying to make it easier for the employee! I have the receipt and an unused case, if there is anyway this can be corrected, that would be appreciated.

About a week ago my phone(Iphone 7Plus Gold) started having issues with holding a charge once it has been removed from the charger so I called assurant to submit a replacement and was told that I needed to contact Tmobile because that is an issue they can replace on their end. I called Tmobile on 6/3 and explained that I am leaving for Deployment on 6/6 so I need the phone by 6/5 which they assured me would be no problem. I was told the replacement phone had to be submitted to the closes TMobile store near me so that is what was done. On 6/5 the phone arrived and I went to pick it up but while in the store the rep. said they don't receive replacement phones anymore for IPhones so he wasn't sure why the replacement phone was shipped to their store and after further processing in his system he could not release the phone to me because the system would not allow him to and after he called the support line the only option was to send the phone back and then Tmobile can send me another phone once they receive the phone. Well that is not going to work because I am deploying and will not be here to receive the replacement phone. I am very disappointed and ended up disconnecting the call because there was really nothing they said they could do for me but have me pay almost 200 dollars up front and they wave the balance on the phone but that is not an option for me today because I can not pay the 200 dollars today. Now I am stuck with a phone that does not charge and I am heading overseas for almost a year. I am very upset with the lack of help and inconvenience I received today.

I need to talk to corporate manager or a CEO; because I am going to send a letter to The BBB and to the credit reports based on a discrepancy on my account that was 1. A pre-paid phone “ what that definition means “ 2. The account was in auto paid. It’s wasn't a reason for what they didn’t charge right there and then. 3. On the 29 Jan 2019 was last time with t-mobile .. my account on live was closed never got a lady bill but the sent me to a collection agency.., I am a retired military with 23 years I don’t need all these garbage personal threatens... went you T-Mobile did had access to my account deduction. I going to put a complain to the credit report basis on my complaint and others that being suffer the same. 912-2719636

I canceled my T-Mobile account and took my business to Verizon. I then paid my last T-Mobile bill and went on vacation. When I got back and checked my mail T-Mobile had sent me a late notice and had sent my account to a collection agency. When I looked at the dates on the collection report I realized that in less than 17 DAYS after the bill was due it was sent to collections. They claim they never received the check and that they didn’t send my bill to collections. That if they had it would show on my account. So I read the notice to the guy on the phone but he continued to repeatedly insist they did’t send the bill to collections. However my credit went down from their nonexistent report and I’m trying to but a house. I have NEVER known a company this NASTY. I AM BEING FORCED TO LEAVE THEM ONE STAR THAT THEY DO NOT DESERVE.

For 2 full days near Aurora Colorado the T-Mobile Tower was inoperative. I had no service of any kind. In order to maintain my life line I was forced to purchase a 1 week pass to piggy back on Xfinity network because I do not have my own in home Wi-Fi. When I contacted customer service I was provided $25 account credit. I expect also a credit for the Wi-Fi pass I had to purchase. My roomate Stephanie Wagner experienced the same exact failure but she was given $25 account credit AND a credit of $20 for the Wi-Fi pass she purchased AND was given a complimentary signal booster. When I explained that to Richard -in Colorado Springs and the Manager - Christina - in Colorado Springs I was basically told that she got lucky !? Really, the service level and service recovery customer service should be fair and consistent when the complaints are identical. I have been a very loyal T-Mobile customer but this type of flip attitude and inconsistent service leaves a VERY poor taste in my mouth. I'm very unhappy and extremely disappointed in my magenta family.

We were charged twice for a bill. I have provided proof of the charge at least 3 time to t Mobile, but they say they still can't find any record of it. We've been going in circles with this issue for about 5 months!

i can't cancel service- I called earlier today and talked to jerry id #76662 he said i would have to go into the store to do it ,took the time to drive over to 1st and washington t mobile san diego ca 92103 where the people in there said they couldn't cancel in the store.and they would put me on the phone w customer care. Reyes on the chat line couldn't do it so he got supervisor Hannah online but they took extra long so the chat timed out..I have tried to cancel for months now - somebody told me i had over a month ago but now i have another bill- shall i file in small claims- I am pretty sure i will win

Not like ill receive a response but I had a plan April of 2018. It was a lease plan. I picked the 65$ monthly plan which was "unltd" data. The problem started when I lost my phone. Had insurance so I temporarily halted service so whoever finds phone wont be able to use it. Got replacement week or so later. I thought it would be a new phone but it was a crappy scratched refurbished phone. I really didnt notice how scratched up it was until a few weeks or so later when I couldnt make or receive calls. I found out I had 14 days to return it. Now its too late to return it. The sim card I received was not turned on properly by tech support. They had turned the lost sim card back on. I figured this out when i called customer service and tech support wanted me to read off sim card number.It was a stressful call because they kept saying they show it working. I finally got them to read back the sim card info and it did not match what I had. I was without a phone for 30 days. When I wanted them to take off the charge for the month of no service because they turned on the wrong sim card they refused and refused to let me talk to any supervisor. This went on and on until I was able to get a phone number to the stateside office. I wanted to just cancel the plan and return the phone. I was told it would cost $400 to cancel. This was very strongarmed tactic and I hung up and called back to speak with a supervisor. Again no one would let me talk to one. I called at an earlier time and managed to talk to a rep who said I would only have to pay $120 if I elect to keep phone or return it and owe nothing. When I asked the rep to send me what she just told me in writng she just said it's recorded and T-Mobile has this type of record but I wanted proof of my conversation and this result but said wasn't necessary to send me a letter. I had no choice but to agree since I'm thinking I finally was able to cancel and walk away since I didnt want to keep the phone because it was still defective. I returned it to a T-Mobile store where I live. Nothing was said about owing a balance since I cancelled plan and paid any balance from the actual plan. Within 2 weeks I recieved a bill from T-Mobile saying I owe $100 for cancelled lease and that was the buyout fee. Here we go again I called and mentioned I straightened all that out previously but they told me whoever told me I wouldn't owe anything was wrong. They refused to even give me the benifit of doubt. I wouldn't make this up because I don't want a bad mark on my credit. Then they sent it directly to collections. I paid $50 because I really cant afford rediculous charges at the drop of a hat and hoped to work it out but a billion dollar company feels the need to shake me down for another $100. Im very disappointed that a company like this resorts to holding a person to a what I think is one sided agreement and to constantly give me conflicted info. I paid everything I believe I owed but they want more and almost got me to suffer thru a 2 yr lease. It was a monthly plan that they say I could be free to cancel any time but that was far from the truth. Why does 1 rep say 1 thing another rep say another and in the end it's all in conflict. This is wrong and now it's on my credit as a bad debt for a lousy $50. Thans T-Mobile and I will never trust your company because of the many lies that was told to me. You can type reports to fit what you claim to tell me but in the end you shook me down to get a lousy $100 away from me who is on a fixed income.

I am a long term customer of T-Mobile, over 15 years... I use a cellphone only occasionally, so I chose the prepaid plan, paying $100 for 1000 minutes... not a great rate by any means, but OK for me. I had a balance of $120 (1200 minutes) when I failed to purchase more minutes within 12 months... I planned to, but had a serious illness in the family, followed by a death... so it lapsed. T-Mobile erased all $120 of my balance. I called, hoping that my explanation, and offer to fax a death cert for verification, would lead to them giving me back my minutes... the first rep refused, was very snotty as well as hard to understand (Filipino, of course), but eventually agreed to give me 50% of my balance back. A day or two later, I found he had lied... no balance was returned. I called again... 2nd rep hardly knew English, so I asked for her supervisor. The Supervisor informed me that now my long-term T-mobile phone number had been cancelled and given to someone else... she was also very snotty... she agreed to give me a new phone number... I asked for one easy to remember, she ignored that request... gave me a random#... but promised to put back 50% of the original $120 balance. Next day I found that the supervisor was also a LIAR. No balance returned. Called and spoke to the 3rd rep... this one FINALLY actually restored 50% of my balance... but after questioning her (she did not volunteer this info)... my balance would be erased again in June, only a couple of weeks later! So I had to quickly buy more minutes to prevent again losing all of my balance... again.

What appalling treatment of a long time customer! As soon as I run out of minutes, you can bet I will never deal with the greedy, rude, incompetent, LYING dirtbags of T-Mobile ever again!!!

Store 4476 (5055 W Ray Road, Chandler AZ)

The worst store ever. Not only is the sales person Kaleb a lier but so is the store manager Fernando. I wish I could say Kaleb is bad but after interacting with the store manager he came across as not being so bad. Guess what the manager Fernando is worse. Unscrupulous and Rudeness should be their store motto. WORST SALES TEAM EVER.

Nobody picks up the phone. Keene NH T-Mobile opens at 9 am. I call at 9:16 and again at 9:30. The phone rang for about 3 minutes and no answer. Even Walmart picks up when they open.

The worst service ever no one helps just pass the buck and take my money with no service

I had to pay $250 safety deport at the time to purchase T-mobile phone.
The screen at the store displayed the address I never lived
"78 Washington PI Apt.44, New York NY 10019-704".

Called its Customer Service but was told "it is due to your Credit Score".
My credit score has been over 700...

I guess T-Mobile used that address to make me pay the $250 safety deposit.
I will return the phone and go to other carrier with better Customer Service.

Never purchase T-Mobile as they use a fake info. to get money from the customers!

I am disabled and on a limited income, I have had T mobile for years and no problems. But when I joined T mobile again a few months ago, I asked for a phone comprable to my Galaxy J7 and your salesman said the Rvl 2 was comparable and better! But the Rvl 2 phone is hands down the worst cell phone I've ever had. If you look through all my calls complaining you'll see from day one I absolutely HATED that phone. But no one ever tried to help, they kept quoting me hundreds of dollars due before I could get a better phone, then they said well after several months if I call back they could try and upgrade my phone. So basically I felt very discriminated against due to the fact I am old, disabled and poor! I had to switch services to Verizon and pay a higher monthly bill just to get a decent phone! The exact phone you wanted to charge me 400.00 for they gave me for much less.

Now you're sending me a past due pay immediately threatening letter wanting me to pay for a month of service that the phone didn't even function and you're charging me 147.00 for that Rvl 2 phone never worked, it wouldn't dial out unless I restarted it, awful sound, calls were full of static either they couldnt hear me or vice versa, streaming was awful.

I want to know how I can fight this charge, I'm not a sue happy person and generally very easy going and don't complain, but this was very upsetting and I refuse to believe after all the emotional stress you put me through that I should pay this 210.10, I think you should lay me!!

I would sincerely appreciate a personal call or letter with a resolution.

Julie Wilson
619-751-9097

my dad bought three phones a day after christmas. I came in march to pay the bill two weeks earky. my son phone was messing up he could receive calls but he couldnt dialed out. The lady told me they had a promotion for five lines for a cheaper price i was paying.i didnt need five lines i just needed my son to have a working number .so i agreed. we gotten a free phone with the promotion.so i gave him my phone ,i took the new one. i told the lady i want to keep the same numbers i have had this number for 11 years. Besides my son has mess his phone up ny changing my google account,he didnt know all the phones were on one google account. the lady said to keep from messimg my phone up just give him your phone you take the mew one,so i did.When it was time to port over numbers the lady on the phone didnt want to do it.she said it would take five days to port over so i waited,they never reached back at me i went back to the store,thats whem i found out they couldnt switch over to the 5 lines,so i told the agent in the store and over the that is okay cancelled the 5 lines i keep my 3 lines has original i dont have to have my numbers ported over since they say they couldnt. do it.so they had to put a ticket in to cancell the 5 lines ,put me back to the three i had.. that never happened they have lied to me over and over again, they have cut all three phones off i couldnt get on touch with my kids. i told them i needed the same numbers i had for 11 years, for my job and school. until this day employess have lied supervisors have lied also, they have wanted money for a service i never gotten to use. they give you false names.then one man turn around and cancelled my whole account,i didnt give him permission to do.i have gone into the store every other day trying to get them to give me the three lines i had with the phone numbers. i would have never took my business to T mobile,is that what T mobile have reduced the company too being crooks. im a single mother/grandmother raising two kids their mother died when they were 3 years old.Now my son phone is off he was the only one that had at least 2weeks of full service while they supposed to be working on fixing my peoblem that T mobile created it was Tmobile fought,theym cancell my service then they turn aroung canell my account me and my daughter phone we have been without service since March the 17th, i have spoke to 10 different people every time i go there they make up a ticket putting the peoblem further behind,so they last guy i spoke to on March 29 told me that he was going to give me a credit for March billed not to worry he was putting it in the notes has we speak./ he even told the manager that in the store. the manager told her that i needed them to make sure that she has a phone on so she can receive calls from my job because they call at 4am in the morning to give me my job assignment.so he gave me another number said this will be a temporaily number not assigned to know account until this, issue get resolved. at least i can get calls,and call out.but i cant still call mykids.My son was the only one with a phone because me amd my daughter phone was disconnected. My son phone was off for three days until i went in the store they fixed that emporaily it stayed om for an week, the agent assured me that the phone wouldnt get turned off i would get tect messages every week asking me for money to reload and we never gotten to take advantage of the 5 line promtion so has a payed the money two weeks before the 3 orginal lines were due. i went to work i tried to use my phone i was cut off they wanted me to pay the 100 sollars. the agent in the stores paid the 100 that i would have originally paid if i wouldnt have gotten the 5 line promoltion. we thought everything was okay then two days after that it gotten cut off i went back in the store on the 29th,the manager wasnt their i spoke to the customer service departnment a man name delalgo,supposed to be a supervisor,he put me on hold he said that they had tickets are ready out concerning my matter,he would try to help me he couldnt promise me,so the store was closing i gave him the number at that time they gave me another sims card so i could be able to call out until they fixed the problem with the two phones that they were trying to port back over right along with my son number now his phones is off,they were trying to include his number in the port,well i never gotten the phome called instead he cancelled my entire account no one gave him authorazaton to do tbat, so i had no phone over the weekend and while i was at work. i went back in because i had to work for two days before i was off again,that is when i found out what the agent has done.what started out me paying for three prepaid lines,for 110 a month.now i have three different accounts open up in my name that i didnt ask for.Now i have to pay for phones that have not been working it would showed up in their system as being active,but the phones were now having service i couldnt call out neither were my kids being able to used their phoned. T mobile is still asking for money.if it wasnt for this man i talk to name Blake dont know if it is his name he told the manager tp put a sim card in my phone she gave me this number to use to they resolved the issue, and some one went back inand assighned them other two lines back on the account that supposed to be cancelled because they were trying to port me back to my original three lines with the original munbers i statred out with. please help me i never got a chance to take advantgage of the proption that i had paid for because two days later my phones were cut off,as soon as they turn it back on after they had creditn 100 dollars to the three lines ,in the meantime we were told in 5 days it will do back to my three lines they cancelled the five line promotion they never gave me my money back, now they want me to pay 150 dollars for no service on two phones the t-mobile mansger have really tried to help me the customer service people have been rude to her,threatened her with her job we have held on the phone for a hour no one came back. Please will you have Mr John Legere contact me maybe he can help me.Now my job is at stake now because i have missed jobs assignments,almost gotten written up.because my phone was cut off and disconnected not because of non payment it is due to T mobile making the mistake and they have admitted to me but they refuse to correct

I was told i had to come into the store location in order for me to have the original delivery of my phone from UPS to be changed to a different address. I realized i wouldnt be home and wanted to redirect it to my work so i could recieve it. it was busy that evening when i walked in and just sat and waited for my turn. it was almost a good half hour and still was never acknowledged by any of the 3 employees..not even a hello. there was even a person who walked in after me who got taken care of. I just stood there in disbelief but didnt want to cause a scene but that really made me livid.Finally when the guy was able to help me...i then was told they HAD no access to changing the delivery. they let me use their computer to try logging on the UPS site to figure out a way..but he had the audacity to walk away to help another customer and so i was just standing there waiting again.( that would have been nice if he could have done that for me from my initial walk into the store).
Finally got fed up and walked out and said muttered" nevermind, its okay" and the guy didnt even lift his head up to look at me or care and continued to look at the computer screen info he was looking up for another customer. I had my 7 yr old with me and he was starving because we had driven straight after work and picking him up frm school to go there because i thought it would be a brief visit. the whole experience was awful. if the guy could have just asked what i needed ..i wouldnt have wasted all that time there. I will never go back to that location again. Seriously needing a refresher course on common courtesy.

Yes me and my children have been with t- moble 5 years I called to change my payment arrangement date to a week later the Girl I spoke to at the so called team of experts told me yesterday wait till your phone gets disconnected then call us and we can make a payment arrangement for you she told me it’s happened to me so I took it as it happened to her so she won’t charge my payment arrangement after I told her I said the wrong date bye mistake not good at all since we have been with there company for sooo many years

I contacted T-Mobile in June 2018 when I was considering switching my service from Verizon. At the time I had three phones I was paying off and it was above the limit. The Customer Service Representative was helpful and offered me to purchase SIM cards for my phone if I decided to switch. Now that two of three phones I wanted to switch are paid off I called this week to switch only to find out that an account had been established and submitted to collections for non payment. The CSR provided me with the collection agency phone number whom I contacted to find that the account was settled. Furthermore when I attempted to use the SIM cards I purchased right out the package from T-mobile, I was told they were deactivated and I had to purchase new cards. I was told to go into the local T-Mobile location in Durham and see if they would take the old cards and give me new ones. They would not. Had to purchase new cards at $80.63. I am seeking reimbursement of this cost or credit to my new account 966-417-526. I did not activate or deactivate the cards that were sent to me. I did not open the package.

Its really ridiculous of waiting more than 40 minutes to pay a bill. You're unable to pay online bcuz of technical problems...
Now...theres 5G!! WHERE!!! Im unable to get 4G coverage!!

I submitted a complaint to the Better Business Bureau today due to an Supervisor name Clark being uncaring to a complaint I had today because of Service Interruption due to hardships I am facing with no fault of my own as a Senior Citizen.
The BBB office will be contacting your office in a few days.
Also, I am submitting a complaint also to the Consumer Affairs Office too.
Veronica Williams

Today I was in store#2795.The manager Alexander was very very rude. He said you have to wait if can not wait go somewhere else.I asked him little bit bring the music down, it is too loud, he said no,that is how it is. I left store but did not expect from Tmobile. We are customer for 18 years and they treat us like this.

In early February 2019 I had 5 lines but 2 of these lines I had suspended and was not using anymore. I had a grandfathered data plan and I was interested in getting Unlimited Data on all my lines. I contacted customer service and spoke to Maria, an after hours representative, and she told me about an unlimited data plan of 6 lines for $200 including free Netflix. I have my girlfriend who had 3 lines at Verizon that I was thinking of having her join me. I wanted to get rid of the 2 suspended lines first but she recommended that I keep them and just have 2 of the lines ported over and just add one additional line to equal a total of 6 lines. In addition, if they owe money on their phones, TMobile would pay up to $650 per phone. I waited until March 22 to add them because they needed to be at least 90 days into their old payment contract. Unfortunately, Maria was not the person I spoke to again and had someone else. Her name was Grace or May. Over the phone, she ported the 2 lines and said to wait 24 hours. The next day I was told to go to an actual store to get sim cards. While we were there, we purchased a new phone for the additional 6th line. When all was over, the representative told us that we no longer qualified for the $650 because of the way went about it. We were told that we should have added 3 new lines in order to qualify for the rebate of $650. I explained to the customer rep that it was THEIR idea to do it this way and now we are the ones paying for it. Now, we will need to pay the $650 (x2) of the old plan because of their customer service department. I have called the customer service department several times and each time we get a different answer. The last conversation was with Amanda, who promised to call me back yesterday (March 31, 2019) but no call.