Net10

Phone I have was paid for and unlocked when I started using Net 10 service.

I bought a new phone and went with another Company.

I need my old phone unlocked and they refused too.

Customer service hung up on me and won't let me talk to anyone else about this.

My old phone had a cracked screen so I bought a net10 replacement and wanted to keep my old number.

After 5hrs. over 100 dollars, 2 phone cards I now have my old phone working.

My new phone is deactivated and my service end date on a pay as you go phone is 30 days out.

One service person put a 300 minute card on my new unlimited phone and told me I would have to buy an unlimited card.

I did but they were unable to transfer my old # which I have had for years so they deactivated it.

My last e-mail said to check it (reboot) but my new phone would not work so I tried my old phone and yep.

I paid over 100 dollars for 30 days on my old phone.

To say I am unsatisfied is an understatement.

I will contact the bbb in Florida and the attorney general with hopes of getting in on a class…

I broke my old phone screen after 10 years.

I talked to net10 and was told I could buy a new phone and transfer my old phone #.

I spent over 100 dollars on phone and 2 phone cards.

I spent 5hrs on the phone with their service dept. and now have no working phone.

I was transferred back and forth from 1 department to another.

They actually got the new phone to work but not with my old #.

They kept me on the phone until 10pm and then told me they had filled out a ticket to call back in 24hrs. and left me with no working phone at all.

I purchased a phone on line about a month ago and was told it would work in my area now I found out it comes off t mobile tower and there is none in my area only verizon and sprint I have a useless phone that is brand new I work at a hospital and cannot get calls or texts.

I was told when I contacted the service department online it could be corrected and was given the number1-866-667-6470 ref #114879 when I got in touch with this number I was told it could not be corrected without buying a new phone the phone I have is about a month old I can not afford a new phone.

I need this corrected or sent a phone that will work in my area 37748 is my zip code.

I have tried for 6 days to get phone service from net10 .

Have been told it would be fixed in 3hrs.,24hrs.

48 hrs.and still no phone service.

Have been told they would call back at a certain time and did not also been hung up on by a tech who was very rude.

I feel like I need to file a complaint with the Attorney Generals Office for such poor service.

The people that I talk to seem to just want to pass the buck because they did not know what to do,because they were not trained to do their jobs.

I spent over 6 hrs. on the phone and still no service and talk to over 20 people.

Out of that many people you would think that at least one would know what to do.

The problem HAS TO START AT THE TOP TO ALLOW THIS TO HAPPEN not only to me but several others.

I have had service with you for…

I have been extremely patient with y’all but the customer service is horrible.

Resolving issues with in the network needs exponential amount of work!

Very displeased with the service and whole network.

1k phone for what to call constantly to get phone turned back on cuz y’all cell towers were “messing up” but my other phone had no problems??

Seems fishy!

Then don’t receive a notice of bill being due, I found out when my phone is off in the morning!

Bill cycle isn’t until the 26th each month!!

Stop playing people and organize the damn company!!!

I called Net 10 on Sunday Jan.

20th 2019, and they sent me over to Tracfone.

I bought a replacement phone, and have been trying to roll my Net10 account over to the new phone.

I have responded daily to information demands, pictures sent, proof of purchase... and still do not have a working phone.

I feel slighted and ignored.

I am in crisis mode because my wife is very sick and I have no way 5o communicate with her during the day while I am away at work.

I need help now!!!!

I was a customer of Net 10 for several years off and on from 2009 to 2018.

My name is Leo McCormick and my most recent phone was 505-327-7339.

I switched to InfoTrac because of my BAD recent experience with Net 10.

It looks like there is some corporate or "legal entity connection" between Net 10 and InfoTrac and that is fine with me.

I am satisfied with InfoTrac so far.

I paid Net 10 on Oct.

1, 2018 for sex months of service.

I paid $133.

01 at that time online banking.

They told me they could not download my service credit for those 6 months.

I needed a new phone.

I bought a new phone from Amazon, the same model and make of phone I had before.

Then Net 10 "customer service" people told me I had to buy a "smart phone." That this phone would not work for my 6 months credit.

I…

I purchase a 2G net phone from a Goodwill store and when trying to activate this phone I was told that this phone can no longer be activated through Net10 or Sprint or AT&T so I asked them if they could send me a replacement phone and place of this phone because the store will not give me a refund or an exchange after 14 days and I've had this phone over 14 days thinking I was going to be able to have service I purchase a Net10 service card so now I'm being told by customer representatives for Net10 that I'm just out of luck and I'm just stuck with the phone and a card that I cannot use if there is anyone that could please help me will you please help me with getting a new phone that I am able to use thank you so much and have a blessed day

I sent my phone in on June 6,2018 for replacement.

I was told at that time I would be credited the airtime left on the card.

I received my new phone on August 29,2018.

I called in with the ticket number a lady manager provided and for some excuse,my information can not be found.

I would not recommend Net 10 to no one.

I was told before I sent the old phone in that it would only take 3 -5 business says to receive my new phone.

More like 3 - 4 months.

I was told today on the 29th that my sim card was inactive,that I couldn't use my old sim card, and that I would have to buy a new airtime card.

In my experience that is theft by deception.

The ticket number the lady manager gave me is "118 526 6286." If you can contact me at ( 859)382-6967,I would be happy to explain the issues and…

I have been having trouble connecting to the browser.

I used Net10's on line chat and they could not fix it, they gave me a phone number (1-866-806-1840) and reference number 763015.

I called them with no success at all, I was told they would call me back.

That was over 5 hours ago.

I don't think they know how to fix the problem and they are stalling thinking I will just go away.

I recently purchased two Samsung Galaxy ON-5's (smart 'phones); one for myself and one for my spouse.

We both had previously been on Net10 service for quite some time with regular 'phones and the service was excellent.

Activating these two 'phones took an act of congress and dealing with customer service personnel who speak heavily accented and very poor English.

It took 4 hours for my spouse to get her 'phone up and running (sort of) and almost 4 hours to get my 'phone up and running (sort of).

You can imagine my chagrin (read P.

O.'d!) when neither my 'phone nor my spouse's 'phone will rarely make or receive a call inside our home!

We had never had a reception/sending problem before.

My spouse spent the better part of 5 hours on the 'phone with the alleged Customer Service at Net…

I bought a SIM card and airtime then I went to activate it and it said it was activated and restart my phone.

It also said when the phone comes back on to dial a number so I did.

It didn't work it sent me to customer service I spoke to 3 different people including the highest manager of the company.

The first lady told me that it was not compatible with metro PS the second lady told me it does not state on the packed it is compatible so why was there a SIM card for it??????

The highest manager stated she could not give me a refund because I didn't buy the time from the website I purchased it at a store.

After of over an hour talking with them she finally said she would give me a refund but I had to send them the packet back and I have to pay to send it and for them to issue me a…

Net 10 likes to take advantage of old disabled people buy taking the money and not resolving the problem

I had net10 service last year and was very happy with it.

Then my family bought me a jitterbug smart phone (great call/ Verizon) I hate the phone and the service!

The service at net10 is good but no one knows how to get my net10 service back.

I have been trying the whole month of june and talked to at least ten people.

Is there someone I can talk to face to face, like a kiosk ?

Can you help?

Thanks Nova

10 year customer.

Bought Samsung on5 on net 10 website with my zipcode wont work on my network card still doesn't work.

5 times on phone with customer service sent me a sim card I replaced and they say it was not right one.

English is so hard to understand being offshore support and background noise from them talking in their native language so load if you could understand can't hear.going on 3 weeks now No phone still

I purchased a net10 service plan at my local Cumberland Farms.

The card displayed 5 different options.

I chose the $30.

00 300min.

60 day plan this is the same plan I have purchased many times in the past .

The sale was rung up and at the end of the transaction a reciept was printed out with the pin # just as it always did in the past..when I entered the pin # I recieved a message back that stated that a 15 digit pin was required.

The pin on the reciept was only ten digits and my phone would not accept it.

I tried to resolve this with net10 by calling the # on the reciept.

After many phone calls and hours on the phone I am still without service on my phone.

I paid $30.

75 including tax on a worthless pin.

I made the purchase on 02/03/2018 and have been stonewalled every time I…

After spending 10 hours to resolve a problem and being told at the supervisor level that my sim card had been deregistered and the phone number was no longer associated with the device.

I made the comment to the supervisor level that they had just lost a customer of over 8 years.

Auto billing failed in December, ok that happens but to do it for a price increase is not acceptable.

Tell me after 8 years we need a price increase from 17 to 24 bucks, that is understandable.

The supervisor level I finally arrived informed me that my sim card was retired my device was obsolete and the phone number had been re allocated.

BULL SHIT.

My bill was paid on time, a day late after after auto billing failed and 17 days later the account is inactive.

My response to the super level was well after 8…

I have been a customer for over 6 years with my phone and phone number.

I purchase airtime every month.

This month my service was not working and I tried to solve it with the Internet Chat.

That did not prove a resolution.

So I called.

After getting transferred to different departments (5 transfers) I was told there was a Chargeback on my account.

55.

98 to be exact.

To send a money order to resolve it.

I did not authorize or ask for a charge back.

I have not used a credit card for airtime, I used pay pal.

They told me to pay it.

I will not.

I have already purchased minutes and I did not get 55.

98 from any financial institution.

Net10 gave the chargeback and they should be the ones to recover it.

In the meantime I should not be penalized by not having cell service.

I…

I purchased a new phone for my girlfriend on March 29th from Trust Cellular in Gainesville GA.

Also purchased a new sim and made a payment for the month of April.

Phone was activated on the 30th.

I still don't know why it took so long as Net 10 confirmed with Trust Cellular the activation was complete.

The phone was working great for two days and then was deactivated on April 2nd.

We called and spoke with Gerald (employee#520907) but he was unable to find the payment.

Nor was he willing to assist when we pointed out we activated a new phone and could provide IMEI and SIM info.

This was all done on the same transaction on the 29th, but again Gerald either was not interested or unable to actually look at past transactions on the account ( phone number on acct 6783167935).

I had to…

They are really rude.

They sound like robots.

They have no kind of sympathy for anyone.

I had to call 6 times back and forth to finally get what i needed.

The Net10 customer service representative was very rude.

Treated and spoke to me poorly, and problem never did get fixed.

I bought an activation kit and $50 prepaid minutes card for a byop program that online said would work with my phone.

After trying different ways of trying to get your Sims cards to activate on the phone and the Net10 customer care person on the phone getting me to scratch the pin off the minutes card it turns out the phone could not work with your company.

They did not give me any reference number or tell me to write down the Sims number that we was trying to activate.

They sent me over to the refund center.

Net10 told me to ship absolutely everything including the receipt from me buying it from Best Buy here in Hot Springs AR.

That included all parts of the activation kit and the already scratched off $50 prepaid minute card for a full refund.

The item was sent to Plainfield IN.…

I purchase unlimited talk, text, and data $35 +tax first 500mb and after that it's 2g.

I purchase them on 9\27\2016 after 9pm I tried to update my Google app which I couldn't.

All it did was that circle round and round.

I called Net10 support by phone the next morning and just like other occurrences they pass you to someone else that gives you another excuse and tell you that's a joke.

I will never purchase another phone from Net10 it's a total ripoff.

My phone has not worked correctly since the day i bought it.

Net10 customer service is the worst I have ever experienced.

My phone constantly drops calls, text take forever to go through and then when they do they are received multiple times.

After my third call to customer service the woman i was talking to told me i had a bad phone and they would ship a new one out to me.

I was satisfied with this solution until four days later i received a box from FedEx that contained an envelope to return the phone i had.

I called customer service again and asked where my new phone was and was informed they wont ship it out until i send back the phone i have.

This is totally unacceptable for me to go without a phone until i receive a new one.

I was told the only other solution would be for me…