I called Net10's customer service toll free number some time ago pertaining to a defective phone which I purchased.
Someone by the name of Joseph answered.
He was very rude and unprofessional.
In the middle of our conversation, while I was talking, he hung up on me.
When I tried to call back, no one answered my call any more.
I'm sick and tired of the kind of service they are providing.
I am definitely switching carriers.
Bought new phones and net10 will not activate with new minute card.
Tried to contact them but no information was listed on their website.
This company is a scam and will not refund money.
Net10 internet is a joke.
When are you guys going to step up like the other phone companies and allow free streaming and music, its sad even other prepaid services are offering it such as boost and Tmobile.
I'm ready to switch companies I listen to a lot of music while at work and when I hit that 5g I cant.
Why don't you give back to your customers there is many people like my husband and myself who have been customers for a while why don't you do something for them for once instead of cutting back our service.
I do fully understand the law about cutting back peoples service.
I purchased a net 10 pay as you go phone and then got a $25.
00 phone card and when I called to activate it the guy I talked to was the ruddest person I have ever talked to before.
Then, I get screwed out of a $25 card that I can't do an thing with at all and I feel like that's messed up and that screws a lot of people over big time, I will never tell anybody to use net 10 phone service ever.
October 31 2015 my phone that was purchased in June glitched.
Net10 had me reset the phone in hopes of fixing it and also but another $50 airtime card even though I wasn't out of service.
Needless to say it didn't work.
I have called Net10 customer service over 20 times literally.
Hours wasted speaking to corporate offices to complain to no avail it seems.
December 12 2015, I finally receive a replacement phone.
The problem is that they sent me a cheap flip phone when my phone was a smartphone. $70 difference at least!
And still no airtime bill?
I'm at my wits end and I wish I knew where to start so I can sue them for this.
I've been with Net10 company for 5 terrible years and my loyalty only got me screwed.
Net10 stole four hours data time every month on last service day.
Now I am limited to outgoing calls only denied incoming calls during same four hours.
Claimed it was the lowest rate of internet.
No access was granted.
I purchased a $35 Net10 Card around November 1, 2015 and received 50,000 minutes and 30 services days, and I added this plan to my cell phone and you all have taken my minutes.
I would like to have my minutes back.
Please contact me and a response back to my email to contact me soon would be helpful.
I bought the 600 minutes on my phone not knowing how many days were charged.
Wanting the 600 for 60 and was charged for 600 for 120 days.
After waiting for an hour and finally getting someone who offered no help at all....
I was then transferred again and will probably just hang up soon.
Do your research on what you want with this phone cuz you will get no help from customer service at all from Net10.
I transfer for my number over to Net10, I call it took him about 5min every they work.
The problem is that when they ask for my email I told them and even spell it out he repeat it and it was correct.
But when I try to set up my account the number was associated with another account.
So I download the app and found out that they had the wrong email, one letter was off.
So I call to have them change it but told my they couldn't.
They final said that it was change but still it is the wrong email.
Call about time nothing.
They have bad service and computers.
I have had problems with the last 3 phones I bought.
The most recent phone, purchased this last week, will not keep the correct time, and the text come in out of order.
I have had your service for approx.
8 yrs.
And I have told a lot of people and customers, that have started using your service.
I use this phone for a business.
If my alarm never works cause its reading the wrong time, or some nights the phone shuts off in the middle of the night. calendar is useless.
And today I was told by 3 customers, that they had called and it said my phone was shut off.
I would really like to see how your company handles this situation.
I went back to the store where I bought the phone, they said they were told to have customers contact you directly, and they weren't allowed to exchange…
I paid cash for my phone why can I not use my data as a hotspot so I can use my tablet?
Even if it is throttled speed.
I'm paying my bill I should be able to use it as I want to.
And, slow speeds at 500 MB wtf???
Really??
I enjoy chatting with my friends whole day and Net10 saved me by offering nationwide call rate at 10 cents per minute.
ET10 is the pay-as-you-go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits.
It also has phones, airtime cards, hotspot, T-mobile single boosters which we can get online.
Widened features of Net10 are voice mail, caller ID, call waiting, text messages and blue tooth services.
Grab the offer right away and enjoy the fun.
I am filing a complaint.
I phoned Net 10 prior to my purchase.
I asked if Iphones were compatible with Net 10 and was informed they were.
I was never once told that my iphone 5c was not compatible.
With that info I purchased a Net 10 min card for $65 plus tax = $71 from the Radio Shack on Gilmer Road in Longview. (Not once did the employee of Radio Shack tell me that it was not compatible after I showed her my phone.) Seems to me Radio Shack employees should know the product they sell or they shouldn’t be selling it.
Then I tried to activate my phone and was told it was not compatable.
Radio Shack will not refund my money since the money and Net 10 said I have to return to where I purchased it.
I’m filing a complaint with the better business bureau, also posting on Facebook how bad…