T-Mobile Complaints Continued... (Page 9)

Date: Wed, Dec 19, 2012 5:45 pm. December 20, 2012. Dear T-Mobile, I was given this address to write this letter regarding my account. We were in Florida this May looking for a house and trying to use my phone to get in touch with people about setting the contract on the property.

I had no service and also did not have any Wi-Fi connection. We called T-Mobile and the person had told me that I had to get a boost put on the house phone and also dropped 3G to 2G. I did that, went back to New Jersey and the phone worked for a little while. We came back to Florida to relocate and still again had no service for 10 to 20 miles away from my new house.

Yet again we complained to T-Mobile and still they are charging me for a phone that I cannot use. So I cancelled my service and went to another provider and T-Mobile managed to get my new cell number. How? I need my phone 24/7 like all the other people in the world. Sorry to say I shouldn’t have to pay for your poor service in Florida.

Kindly get back to me on the review on paying the amount that you seem to be charging me for NO service. Is there any way to wave the cancellation fee for my account?

Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.

well after so much going back and forth , the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed , felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.

i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had , now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.

i have been a loyal customer , i hope you all as loyal to your customers.

T-Mobile is the worst cell phone company on the planet. I have been paying T-Mobile over $120 dollars a month for multiple useless phones. The complaint that I have is there quality of products and TOTALLY UNPROFESSIONAL customer service. With every phone issue I have had,after talking to customer service on the phone they have tried tech support or send me to a T-Mobile store. Where unless I am buying a new phone, they can't help. Telling me to call T-Mobile. For years around and around it goes. With all these phones its proven ONE thing. T.Mobile cares nothing for their customers all they want is their $$$$. I really can't afford to break my contract, but I have no choice. Thanks for putting the actual hard workers through your Money Sucking B.S corporate scam. What really sucks is the only thing worse than their product is their useless customer service.

My name is Shirley Mullen I had called T-Mobile on December 29,2012 I talked to a rep.I called because I was suppose to hve unlimited everything on my plsn. Recently i found out that it they had not done that. my pyment for 3 phones was $235.00 snd some chsnge so i changed my plan on on december 29,2012. again n to a lower price then what I was paying and they gave me a qoute of $175.00 for all 3 lines unlimited including taxes. I got a text from them on 1/24/2013 and I found out that the same line that I was calling about before was still the same nothing was changed. Pleas listen to the recording and ypou will see that I am telling you the truth. Please fix this problem A.S.A.P. My cacount number is 48518375. Main phone # on the account is 413-885-8278, other line phone numbers are 413-363-5857 and 413-356-0135. the best number I can be reached at is 413-885-8278 please feel free to call me anytime

My name is E leuterio dominguez my phone number is 409- 5431589 back in middle of augost i went to chaget a new phone for the line409-5430267 when i got the new phone i made a down paytment and got the rest in 20.00 dollars a month payments when this was done nothing was mention about a new contract yesturday i was going to get a new phone for my wife a at that time was when they mention that i was geting another new contract so if i want a new phone i have to buy it cash so i dont get a new contract and i understend that now today i went to pay the remainig balance on my daugther phone line # 409-5430267 i want for to take off the extension that you put on my contract if you do not take of the extension that you added to my contract i will you are forsen me to take another step .
Eleuterio Dominguez 409-5431589

i have been with tmobile over twelve years. i resently upgrade my phone and plan and was given misinformation. this information caused me to purchase a phone and plan i would have skipped because of the price. i was told i could get a phone and new plan for 128.00 dollars a month. the sales person told me i could get a family plan for 79.00 dollars he then told me. i could purchase purchase a samsung III phone and have it paid for with my billing for 118.00 dollar and a down payment. i than told him i could not afford a down payment then. he then told me that he would add my down payment to my monthly bill bringing my bill to 128.00 dollars plus taxes. i agreed to this price and accepted the plan and bought the phones. i was notified a month later my statement was 404.13. i called tmobile about this bill dec 3 and was told different prices and reasons. i was disconnect 4 or 5 times and put on hold nummerous times once for a hour and half. i was told by one of your associates she checked and corrected the mistake and call finance to update my account . accounting put me on hold for one hour and a half and never returned. i was told today to contact this address and file my complaint and you wouild help me. please assist i cannot afford this and i do not want to change my telephone service. respectfully yours larry mcclenton acct number 225127633-cell phone number 404-993 0640-home number 404-241 4230 e-mail lam030@att.net.

To whom it may concern: I have summited an complaint on 09/26/2012 and called t-mobile and still you have not responded and I have asked to look over my account. I did not agree on the terms of texting on both line and I am being charge the wrong amount. My account was 49.99 in June 2012 I did not agree on a term of 59.99 ever. The agreement was 55.98 with free nights and weekends 1000 share minutes on both line t-mobile to t-mobile unlimited and free texting on one line and someone turn the contract around. I did not agree to this term of the contract you are billing me 59.99,and for the texting 5.00 dollars a line. I have been a loyal costomer for 9years and I just want to go back to the orginal terms before a new contract.
Sincerely,
Ms. Wanda Rodriguez

I called in around oct.12 to say that I would be disconnecting my phone of 4054109673 at end of contract and authorizing the account to be superceded into my sister's name of Lori Morgan, agent told me if she called in before end of contract it would be superceded into her name and would be charged renewal fees, Sister calls in oct.25th, talks with agent, tells him that the account is to be superceded into her name and he even calls me and verifies my password and asks again if I am superceding accnt to her name, I advised yes and he sets her up with the two phones left on the accnt with one free month and two upgrades says he did credit check, but only puts permission for her to talk about accnt and pay bill, now sister tries to go get upgrade for phone and is told she has to pay a 400.00 dollar deposit when she was told otherwise by agent she spoke to on the 25th, Sister should not have to pay deposit, when was told she didn't have to and I shouldn't have to pay cancellation fees when it isn't supposed to be in my name at all and should have been superceded into her name on the 25th, so if the problem cannot be solved and she keep the accnt with no deposit then I want accnt cancelled and no cancellation fee for agent falsifying information, would like response as soon as possible please, have been customer for two years.

We need to break our contract and want to pay no charges due to poor reception. I was in a auto accident on 10/2/2012. I had to call for help and was unable to get reception here in phoenix,az!!!!!!! The other man involved in the accident was able to call 911. I could not call my daughter or Geico without my call being cancelled as is most all of my calls that I make everyday. I hate it, it is rediculous that I have to keep calling people back due to poor reception and now that I had something dangerous happen in my life when I was in the auto accident, it made me realize that I have to cancel T-mobile ASAP. please help us. my daughter Melanie Walker has the contract and I am on the contract with her. Contract # is 833380560. thankyou jeanne anderson

i went to t-mobile store at mall in el centro ca,92227 and they had a special buy a galaxy.2 phone with 2 year contract and get 150.00 rebate back so i did that was in10-31-11 and till this day have not got no rebate and cannot get a hold of fernando nor the manager to ask what is going on they even put my wifes phone on a contract when they were told we did not want a contract we did not no they had put her phone on contract till i went to shut it off and was told it would cost me 200.00 to shut off because of contract they are a bunch of rip offs

i have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.

i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don't take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.

i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.

please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.

I want my money reimbursed, as I was not told that if I paid my bill to the person I was talking to I was being charged for it. I want my money reimbursed by next billing cycle.



Disclaimer: This complaint was submitted by connie cowens on 08/31/2013 at IP address 50.83.96.101 using our T Mobile complaint form. This opinions contained in this T Mobile customer review titled, "Over Billed" do not reflect the opinions of this website.

I hope someone will read this and respond. I am sending this email to report how your company, T-Mobile deceived us after promising a price and then changing it to higher rate. I have been with T-Mobile for 6 years and was extremely disappointed with the way they treated me. Until two weeks back I had a family plan with 3 phones with 1000 minutes of talk time and 200mb data on 1 phone. I was paying $69.99 plus taxes.

I wanted to add another phone so I called last week. I talked to customer loyalty department person and since I have been with T-mobile for so long he said he is going to give me special deal that is for 4 lines including 1000 minutes, unlimited texting and 200mb data on all the 4 lines for $109.99 after $10 discount every month for 22 months. When I heard the price I said okay and he also upgraded the phones for two lines and he made me go through the system to sign contract.

After 3 days when I logged into my account the price was totally different I called the customer service, they transferred me to the loyalty department. I talked to a guy named chris, he said he will take care and gave me another $5 discount. So the price came down to $105 for the first three months and 109.99 for the next months. Again when I logged into my account after two days the price was different. Again third time I talked to loyalty department and this time I was talking to lady named vicky.

She said she will take care and since I was very frustrated with all this she gave me another $5 discount and the monthly total came down to $99.99 for the next 22 months. I asked her to put a note in the account saying this is what my monthly bill will be before the taxes.

I asked her about this at least 5 to 6 times to make sure this is my final price and she said $99.99 is the price. After couple of days when I checked online the price was about $130+. I was really furious because we already had received the phones and were in the process of getting them ready to use them. When I called the tone of the people changed when I said I have received the phones already.

Though they could see the note from Vicky they refused to give us the price she had put in her note. You guys knew that we had received the phones and we are stuck so your people changed their tone. When I requested them to cancel my change in contract and revert it back to the old one, initially they threatened us that we will have to pay $200 but later said that we could cancel it just by sending the phones back. I don't want to take the responsibility to send it back because I don't want to be responsible if it gets lost in the mail.

If you want us to go and return it to one of the T-Mobile stores near us, I will do that. I would appreciate if someone reviews my account and calls me. T-mobile records all the conversations, that is what your system says when we call. Whoever sees this email please listen to those records and let us know what is going on.

I was out of the country for a long time and I requested T-Mobile t0 temporarily stop the service for my cell phone because I cannot use it outside US. When I came back on Oct. 8, 2012 I decided to cancel the service, because my daughter gave me a 3G I-phone and included me in her plan with other carrier or other company, and I wanted to use the same cell No. that I have before with T-Mobile. I called the customer care today, Oct. 27, 2012, and I spoke to a 1st customer care and to a 2nd customer care and complaint about the above mentioned charge. These 2 customer cares told me that the charge of $79.02 is for reactivating the service to my cell phone to be able to transfer the same cell no. to another carrier. The 2nd customer care switched me over to a 3rd customer care, and I continued to complaint and dispute the amount because the T-Mobile never told me about that there would be a charge of $79.02 which is equivalent to a monthly charge.

to whom this may concern i hv three contracts with t-mobile .two are phones and 1 broadband. pls i beg of you to look at my contracts and see that i was deceived.my broadband was extended another 2 years without any change in contract.. my phone {334-315-1348 } i was tricked into a contract when in fact i just finished a contract.

i was told that if i pd 21.00 + dollars through my card i could get the samsung galaxy2 with a two year contract. there was no mention of the rest of the money had to paid at a later date.so i excepted. i knew i could'nt afford to pay that much money which caused me hardship. so either i pay or get my phone cut off .

now i am so hurt i feel tmobile has a gun to my head and robbing me, i called back in to talk with t mobil and they spreaded my my pyments over the year of 30.00 a month and i was undre the impression that i was finish with the phone. -----somebody pls help me i'm drowning

moved to north carolina .had limited service . went to tmobile store (said phone was damaged by water) purchaced a new phone.still had same problems with service.went back to tmobile store .said they would swap out gallaxy phone for a cheap my touch phone.said again was damaged by water.) lie phone was out of the box and used with same problems showing up. took pictures of phones no service next to phone with service and showing my phone # with phone. I am paying for 4g service unlimited data and text on all phones. not to mention was charged to down grade a gallaxy phone to a my touch.

In my opinion tmobile is in breach of contract and if nothing is done about it I will start legal action.

Whom may concern T-Mobile,we have had your service for years and years,we having no good connection in our area nor going from work to home;our services drops us everywhere.At home we have one bar if that,if you hold your head right.With my job as a nurse I gotta have services,and really bothers me I don't,Your alls responsilbity to get more towers out everywhere or something.I(We) have called numerous times re: this issue.Our contract is up in Sept anyways.We want out of this contract to better serve my line of work.Please hope this will help cancel our contract. As a nurse and beening on call and don't have single,is a threat to my job!!We would like to get out of T-Mobile Contract ASAP Thank You Millie

I recently went to my local t-Mobile store to pay my bill. The salesperson said I had to upgrade my flex pay plan. This plan did not have a contract and that is why I chose it. The salesperson said nothing would change. Well now I pay a lot more a month and was told by customer service that I have a contract, two things I never would have agreed to. Even more frustrating is your told to go to contractreview@t-mobile.com and there is no such site but there are a lot of people complaining I don't even know if this email will go to T-Mobile. I want out.

I called regarding a new phone that I purchased was not working properly. I was told by the t-mobile represenative to go down to UPS and mail back. I did just that and now because the represenative didnt tell me to get a tracking number, my phone is lost and they will not replace a phone that I already paid for. I have been on the phone with Loyality Departent and Accounts several time and it ending up a waste of time as they keep telling me to wait another 3-7 days to see if it shows up at their warehouse. I have been given wrong information, and not it is my fault. Who is the T-mobile expert here? I did what I was told to do. I have a recept showing I mailed the phone but that isnt good enough. Bottom line, if they cant find it, I have to pay for another 600.00 dollar cell phone. Shame on them as I have been with t-mobile since 2003.

The reason why i am written this matter is because i want to solve an inconvenience that i am having with my phone. I sent my phone for a replacement like 15 days ago and I don't have any answer from T-mobile since the day that i sent the phone. I have been calling many times and they always give me the same answer what is a little frustrate to me because apparently the didn't know anything about the phone.

They received the phone on December 6, and i was supposed to get the replacement back 10 day ago maximum but it passed more days, and they didn't tell me why I didn't received my phone yet. Please i would like you to try to solve this problem or otherwise I will have to be in the position of demand the T-mobile corporation company. Below is all the information that you guys would need in order to help me to solve this problem if you need other information please contact me.

Order # 193072133
Order date : 11/30/2012
Sender method : UPS CONFIRMATION # 1z0xw3041219519459

Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say "fraudulent internal activities". Never received any billing notices or past due invoices just a collections call.

Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I "SPOKE" to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.

The day I had changed service, was also the day,they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was,,and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time...

I've been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile's new restoration fee.

I was never warned nor did I receive a letter in the mail about their new policy. I don't understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I've ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don't have the shock of opening my phone bill for hidden charges!

Since moving to Ocala, FL in Aug I have had terrible reception on my cell phone and my web stick. I would drop calls, not receive calls and get kicked off the internet. I called and complained to customer service at least 4 times and chatted online twice trying to resolve the problem with no success and terrible customer service. I was instructed to do a master reset 3 times with no success. I was even told that they would send me a new phone which did not happend . Twice I was told a supervisor would return my phone call to discuss conpensation for the inconvenience. That also didn't happend. I fell as though I have gotten the run around and am paying for a service that I can not use. T-Mobile promises excellent coverage with 4G speed but that does not describe my service with T-Mobile. I would like to cancel my contract with no early terminatin fees due to lack of coverage.

I wanted to change my plan for unlimited talk-Internet and texting a pack of $55.00 per month because my daughter has the same plan and she pays $58.00 including taxes. When I called customer services a Mr. Roy D. 1212145 took care of me telling me he could change my plan as I requested because I am a very valuable customer .

He told me that I can go to T.Mobil offfice get a smart phone in instalments my phone bill will be $58.00 andcents which I cannot remember and can get a month free of charge and that I will not see a bill until March 20013 if I accept a contract of 2 years.I decided it sounded good since I have been with T.Mobil for years paying my bill every month on time for more than 2 years.

I went on Saturday 5th of January 2013 to mt T.Mobile office where i pay my bill every month in Waukegan to find out that this man liad to me because I was told that it was not true what Mr. Roy D. told me . If I wanted text and internet I have to pay #10.00 more on top of #59.63 to get the services I wanted.

I think it is ashame of someone to lia to an elder person just to let me accept a contract and not get the services I request. Ashame of T/Mobile representative. I want ot back to my the plan my daughter has prepaid plan of Unlimited talk-internet and text of $55.00 per month or I donot care to cancel and go to another company .

I will place the complain to somebody that can help me . Do you want to lose my business? Please take care of the situation as soon as possible. Thanks.

On December 14, 2012 I was in the IPhone store in New Haven going to purchase an IPhone. I called Tmobile and was talking with them of the change i was about to make. Tmobile customer service Representative(Desmond) told me that he had an offer. If I was to renew my contract on that day Dec. 14, 2013 he would credit me one month free and i will receive an IPhone in January 2013, which he did credit my account and now today i am being told that Tmobile has not launch with IPhone and there is no IPhone available. My concern is I renewed my contract for two more years under false prefixes that i would receive an IPhone with the one month credit and the same unlimited data plan that i have. I have been a loyal customer of Tmobile and right now I far beyond mad or upset. I am a pissed off customer. I am looking for my contract to be put back to March of 2013 at then i would make my decision to stay with you or not.

We recently relocated from las vegas nv 89156 to cloverdale va 24077 & we are having problems making & receiving calls. We also tried to find a store so we could address our issues & came to find out there are no stores anywhere in the area. We need to switch providers since these are our only phones & we want to keep our original numbers with a 540 area code. We've been loyal customers in the past & wish we could continue but we need better phone coverage. we need help getting out our contract, we are senior citzens on a fixed income.
Thanks for you attention in this matter, I appreciate it.

I don't have a contract with T-Mobile because I was using the 50 dollar plan without contract for two phone numbers. they are charging me for early termination, which I think is not right. The reason why I am writing this complaint is how they have being charging me almost $200 every month for having a 50 dollar plan for two tmobile phone numbers, even when I have my own phones. Now tmobile is charging me for early termination of contract even though I did not have a contract with them. So please help me resolve my issue....Thank you.

I am very disheartened to be a victim of dishonesty at the hands of an employee of my chosen cellphone provider.
There was an unfortunate incident during my trip abroad, where I lost my T Mobile sim card and had to get a replacement on my return. I decided to go to a t-mobile store near my home and found that there was one in Forestville MD. My mom and I went to the store on 2-19-2013 and was greeted by an African guy with a foreign accent (African) and stated my issue and the fact that I need a replacement sim. He immediately replied by saying that a replacement would cost me $20. I objected and pointed out that I've already had 2 replacements in the past that were free of charge. He highlighted that this needs to be recorded on my account and the cost would be $20 for the replacement. I agreed to pay the money since I was without the service on my phone. I pulled out my credit card and the employee said the card machine is not working therefore I must pay with cash. Myself and my mom had cards only. He pointed out that there was an ATM next door and I proceeded there and went ahead with the withdrawal. On my return, my phone was ready and my service was back on the new sim. He demanded the $20 before giving me my phone. The exchange was made. He did not provide a receipt for the transaction and on exiting, my mom informed me that another customer came in and paid via card while I was at the atm. When she questioned the fact, the employee said "that's for paying bills only".
I felt tricked and robbed my the provider I've had for almost 2 years. $20 isn't a large amount of cash, but the fact that I was tricked into paying cash that was no doubtingly pocketed by employee. Something needs to be done about this. I'm surely not the first or the last person this is going to happen to.

I await your feedback.

Akil Charles

Iam writing my family plan contract was up on 10/10/12, I called T-mobile on 10/10/12, to drop two lines but I was keeping my primary line with a new two year contract. The Rep. that I talked to said that she understood what I wanted to do. She was re-newing my contract but if I keep one of the lines it would be a free line with no charges, she would be able to give me an extra discount. I agreed with an understanding that one line disconnected the other keep on as a free line. When I went into the T-mobile store to upgrade my phone when they pulled up my account, it showed that the phone that was to be free, was ok, but the phone that was to be disconnected was still under contract, and I would be charged a early disconnected fee of 200.00. So has of now Iam struck with three lines, Iam one person with three lines. This was not explained to me this way I was under the impression that I was getting such a deal, now I can't upgrade my phone at this time. I am begging that my old contract can be put back in place, with my ending contract dated 10/10/12, so I can go back to the T-Mobile store to have them take care of this in front of me and I can see what is going on. I feel at this time I was missed lead. I love my service, that is why I am trying to stay with your company, and Iam looking forward to my upgrade on my old phone. Please help me. Mary Gibson

I have changed my service because it more cost effective for me. I didn't have any problems with changing over to straighttalk until I set their APN. My samsung phone will not delete the T-mobile APN in my phone. Here's the problem, I'll be surfin or texting and the service drops straighttalk and switches to the old T-mobile APN. While it's on the T-mobile APN it will not pick up calls/texts or data, pretty much worthless. I'm tired of dealing with this, I have talked to 3 or 4 people on the phone to be passed off to a store rep. So I go and see the store rep to have them tell me they can't help me I have to call tech support. All tech did for me was give me the factory samsung access code which was suppose to unlock my phone , which it didn't. I have dealt with this for six months now and am now telling you that I am going to get ahold of the Better Business Bureau and file a complaint against T-mobile, I am going to give someone/anyone 48 hrs. to get in touch and try to hash this out and fix my problem or I will file the complaint with the BBB and call customer service and talk to higher up about this. Up until lately I thought about coming back to T-mobile but not now after the problems I've received with your customer service. I own a samsung T959V galaxy S 4G Reflex silver kit phone imei# 357982043602430 sku#610214625717 all I ask is to get rid of the T-mobile APN, I don't care about the in phone apps connected to it, JUST UNLOCK MY PHONE SO IT WORKS CORRECTLY!!!!!! I'd hate to have to make a bigger deal out of this than needs to be but now it seems the ball is in your court!!! Please don't blow me off and think this will go away, that would be your biggest mistake. Thanks for your time , looking forward to a response.

I am Marilou Neri would like to let you know that one of T-mobile customer services advise me not to cancel my 2 extra line because they will give me credit for each line which is 10.00 dollars but instead only 5.00 dollars. Then today, 8/3/2012 , I spoke to a customer service regarding this issue, She offered me affordable packaged if the extra two lines is not included.

I accepted the offer because She was very sure that the two extra lines be credited. I spoke to the credit department, he just told me to write a letter in order to take of it. Make me more upset.

I wish to canceled my two lines with out charged or be given 10.00 dollars credit to each line as what one of the customer services was promised. This is really a big mistake and lesson to learn why I was listening to their advises. I could have better deal to ATT&T and sprint.

I thought , the longer I will be in the company, the better deals I can get but the opposite. I purchased my phone for a full price 600.00 dollars and I am paying too much packaged.

I have a pay as you go t-mobile phone. Last year my tariff included contacting my voicemail free. I had £9 credit and when I was trying to make an urgent call when my husband was dying, it stated that I had no more money on the phone. They had obviously changed my tariff without informing me. This was very distressing for me. Also recently I mis-dialled a number. It rang once and was not connected but I was charged 35 pence. I wish to complain and intend to contact the Watchdog and papers if I do not get satisfaction. C. Goode

Had service with T-Mobile for 10 yrs. Moved to a location where service was not available, even though T-Mobile said that they were until after numberous complaints they admitted that no towers were in range but continued to charge monthly fees for a service that could not be provided.
My payment was lowered for 2 yrs, still charging me from automatic bank. They did not document conversations I had with customer service and I would have to repeat the whole process each time I called. Even when I firmly requested to close account they acknowledged but never followed through. They did finally reduce payments again in May 2012 to 10.00, which still was no help since I did not use T-Mobile's service. Closed out my bank account and since T-Mobile had no access to my funds hit me with a balance of 486.59 over a 2 month period when it was at 0.
I dispute this collection and will use the judicial system to reslove dispute and file a complain to Ga State's Consumer protection office.

I contacted Tmobile in August 2012 that I was dropping one phone bur would continue to keep the phone with phone number 763-300-7174 until it's contract was up in Nov/Dec 2012. When speaking to the agent she gave me an option but that would mean extending my contract another 2 years. I did not want this as I was no longer needing the phone. I was then offered another contract that satisfied my needs. When recently speaking to an agent I was told I had another two year contract. I was also told that I had ageed to this. I am in total disagreement. Why would I extend my contract on a phone that I no longer use? It was my sons phone. His employer has purchased him a phone for his job and the phone number has been transferred to another carrier. Please understand our situation and cancel our contract starting immediately.

I am formally compaining about the service I receive with both my Samsung Galaxy phones and the Gravity text on my account. I have been to a T Mobile store here in Greeley Colorado to complain and they didn't seem to care to much that I pay $200 dollars a month for services I can''t even use unless I drive 2 miles up the road!! They told me about a booster and to call customer service about it. I called customer service and they said they would send a engineer out to take a look because the signal strength in my area was good and didn't understand what the problem was. The engineer was sent out months ago and I have still yet to hear what the outcome was! Now I am plain fed up because now I have to reset my phones everytime I need to make a call and my internet only works when I sit very still next to an upstairs window! I still have a year contract left on my account and I refuse to pay $600 dollars to cancel!!! I feel like I am paying for services I can't even use and I would appreciate greatly if a manager would give me a call or email me about what they are going to do to make me feel like T Mobile even cares about their costumers. Thanks Tyler Humphrey

Service started 10-15-12; talk to customer service on 2 different times, I was told there was service in Chester Co. S.C. when I started the service; since then company said there is no service in that area. The phones are not doing me any good . Your advertising says nation wide coverage that is not true. I wish to get out of this contract without having to pay. They also said they would fix the I.D. caller on my husbands phone in 72 hrs. on 2 different times, this still has not been fixed. The company billing did drop my payment 30.00 last month, but I am paying for 2 phones that we can not use. 

My wife and I have been loyal customers of T-mobile for over 10 years. Not one time in that ten years has our bill been late or short. We have been told "all" cell phones drop calls. After talking with people that have other carriers we soon found out that T-Mobiles frequency of dropped calls is much greater than any of the other carriers. After being assured that T-mobile was building a better network we signed another contract in May of 2012. We were told that by buying "better phones" our service would "greatly increase". None of what we were told has been true. I spent over a hour talking with three customer service people yesterday (11/25/2012). I told each one of them that I drop calls everyday. For proof look at my #1902 and my added line #3104. You will see about 95% of the time that we are dropped once to as many as five times in a 30 minute time frame. All three of your customer service people said I was NOT getting the service we are paying for. Our cell phones lock up when tring to make calls (they connect to who you are calling but don't allow you to hear the person you are calling or speak with them). The only way to use the phone again is to shut it off for a minute then restart it again. Our next door neighbors had a home invasion earlier this month. Thankfully the perpetrators left when they heard someone coming. Our cell phones are a need in a situation like this. A burgalar could easily cut phone lines and their only way to call 911 would be a cell phone. Can we depend on our phones to work in a time of need? I highly doubt it and don't want to risk it either. Would you trust your loved ones safety to this type of service. I don't!!

Your technician(the second one I talked with) told me yesterday "I show where you are calling from is a poor service area". To which I said really I'm in Kansas City at the corner of I-35 and 152 hiway where there is all kinds of shopping like walmart,target, home depot, etc.etc. . He replied "well we don't guaranty service everywhere". Evidently you don't guaranty service anywhere. You have a store less than 1/4 mile away in Liberty, MO. 64068 and you sell from the Walmart there too!! I was also told by the third person I spoke with yesterday that you took a "step forward to take two back". That T-mobile invested a lot of money in Las Vegas to make it your most updated area. That however doesn't help us.

Now as for texting. If one of us sends one there is no guaranty that it goes through especially if it has a photo attached. As a couple recent examples I sent a photo to my daughter (another unhappy user of your service) on 11/16/2012 which she received on 11/19/2012. The postal service is quicker than that. This morning I texted my wife the 1903 number and it failed. I was at home with 4 bars service but apparently there is "no guaranty of service" here either.

We pay a premium price for a third rate service. You T-mobile have breached your contract with us. For our saftey and how we have been mislead about your service we are asking that we be let out of our contract with no charge. We are willing to send our phones or whatever it takes to get this problem resolved.

(949) 689-0175, Account # 502034446
Contract Review,
This is a follow up message to inform your department that an agent in a retail store of T-Mobile has changed my rate plan without authorization after I had only replaced my destroyed phone. A rate increase billed to me for $75.88 was sent and I was told it would be changed back to the original $39.99 per month plus the new phone cost. It was made clean that I was to be granfathered in and no change from my $39.99 per month for 1000 minutes was to be altered in any way, just replace the flip phone with a new #159 Samsung that I was billed for at $24.00 with attachments. I have wanted to pay on my statement so I would be on time and to my surprise the increase was for an upgraded plan at double the rate I had on my existing plan. A change was made without my signed authorization and someone has stated that I authorized a change which I have not! I am prepared to pay what I owe on my existing plan at $39.99 plus tax and no other amount. I suggest this message is taken seriously as the right hand does not know what the left hand is doing in many department of T-Mobile and salesmen are persistent to upgrade anyway they can, including Fraud, if they get away with it!

hello to whom is reading this letter
i had my tmobile service for over a year now and i been very unhappy with this service since day one 2/04/2012 i tried canceling my contrast but everyone from the retail to customer service kept giving me the run around so i could cancel so i keep my service i started off with the samsung sidekick on both of my line phone always gave us problems an you can look back at my account an read the notes about how how i was complaining and im on the payment for the phones 15 dollars a month for 21 months anyway need would never change my device so i had to go out in buy a new phone so i could enjoy my service after i swicth phones i was okay for a while then my bill started change it went from 148 to 150? to 160 i call to seee why and they told someone added the 5g plan on my bill without my knowing that happened over 5 times i know i not add nothing to my bill because i feel like im paying to much as is for something that is not working its amazing how you guys can just change and add thing to customer bill with them knowing and we as customer have no choice but to pay every time i call someone offer new thing i always turn them down someone change my contract to 3 year not to i had no idea thank god that nice lady informed me about i had hotspot on both phone when i first sigh my contract 2012 they took that away i really hate this service i wish i could have my money back for both sidekick phones since i had to go pay full prices for new phone i dont want to keeep paying the 15 dollar 30 dollars payment plan....i really dont like the fact that tmobile can just change and add and take away thing people bill without them knowing
i would really like if someone can call me back to fix this problem
my number is 305-764-0482
account number is 844344774
my name is shantavia berry
im very serious about this problem because this is not fair to me at all i work hard for my money i have a disabled son with cerebral palsy and i all of my money goes into his doctor and hosptail bill so i dont have extra money for spam from my cell phone company the only reason i still pay my bill is because i need it for my son so if you guys(tmobile) have a heart yall would fix this problem I FEEL LIKE IM GETTING RIPPED OFF PLRASE HELP ME
GIVE ME BACK SOME OF MY MONEY

I am so sick of pop up adds. But just when i thought i'v seen it all. But T MOBIL takes the cake. I was checkin my EMAIL and a friend sent me a message, But i can't ancer it becouse when i click io read box. T MOBIL'S POP UP ADD covers all most my hole page, And i can't read my messages. That's not right. Something has to be dun with all of these pop up adds. I don't even use T MOBIL. All of these Businesses need to stay out of peoples privet lifes. If people wont to do business with them we know how and were to find them. They need to pass a law and do away with pop up adds.

Or better yet make wone web were you can go to and scroll downand click on to. And what ever pop up add that you are looking for will pop up. That would take care of the pop up crap.Thank You. Jim L. I had an fraud account with this company. They told me the account was closed out and I would get a letter in the mail in 3 business days. I have yet to get the letter and when I called them they had no idea of the letter. So 3 weeks later I get a call from a collection agency saying that I owed them 380 dollars. I never even opened the account with tmobile and theyre trying to charge me for them releasing account on my name.

Not hardly getting a lawyer and were fixing to see how this case goes. I will not and am not going to let up even if they try and back out of the charge its not happenening theyre going down this time because its bullshit.

I have T-moble for about 9months or less now! And I am paying for a 4g network that never work. I called and ask them to change my service, there respons was(1) I am on a contract and cant change it with out paying $299(2) I use alot of my internet. I have no service 80% of the time, I change my phone three time. Now I have to get a different phone service. so now I am paying two phone bills I cant afford. I start taking pictures of my Tmobile phone to show I am not on the internet alot as they assume..

every time I try going on the internet it goes into search mode or no service. or if i send s oneone a text they they get it two days later or when someone send me a text 10% of the time zi dont get it intil the day after.

i had an upgrade approximately 4 weeks ago from you. which was a blackberry 99100. all the accessories were missing from the box. and when i called to complain. i was told they would submit the claim and send it out to me. since then i have received nothing. now the phone has stopped working.i spoke to someone at your offices and they want me to take it to your t mobile shop for repairs. why is this? the phone is faulty and up to you to send a courier out with a new phone and accessories. i have taken advice from trading standards. and i was told to email you with the complaint.

On the day of Otober 24,2011 I called T-mobile about questions concerning my 2Gb data information in my contract. I spoke to many different representatives concerning this matter none of them would explain to me where it states how the 2Gb data is used and determined. So I called a second time during the same day Otober 24, 2011 spoke with representatives about the same concern, the representatives were trying to offer me a different plan. Every thing was the same in both plans only thing differed was I would change from 2Gb to 5Gb with my bill being the same amount. I said as long as my bill stays at the same amount thats fine.

The representative mention the plan description and at the end he says the amount was $10 more than what I was paying, I immediately stated that I was not paying no more money regardless of what you are offering. So I then told him to leave everything like it was I not giving T-mobile no more money then what i already agreed to. Then he mentioned about with this plan you would have to sign a new contract I then said no thanks leave it like it was. Now on today November 29,2011 I spoke to representatives about my flex plan accout. Representatives told me that it don't exist any longer and that I agreed to go with this post pay plan on October 24,2011 when I called.

That did'nt happen because we were discussing my plan about 2Gb not flex plan. I then said well if you (T-mobile) can play a recording stating what I agreed to I have no problem. T-mobile response was all our conversations are not recorded. I explained to representatives about it's convenient for me as a customer to make month to month payments. I said i appriciate the fact that you (t-mobile) are giving me the ability to make post payments but I don't want it. The representative states that I have agreed to it already so their's nothing can be done. So the converstaion cycle repeated because I said show me where I agreed and everything will be o.k.

I was then hung up on, then I called back and a guy representative answered knowing who I was immediately, listened to what my problem was and stated go to contractreview@tmobile.com and file a complaint. Overall I had a problem with the limited 2Gb usage I was offered a different plan that gave me more Gb's I declined. Then I question my flex plan I was told it's no longer exist you have a new plan that you should be thankful for because you don't have to pay month to month T-mobile will give a month grace period.

Which I questioned I did'nt pay the month of October to November. The representative said we know you had credit from your flex acount, I said "$179 credit"? The female representative said yes I said "wow". Then I said I don't owe you guys,(T-mobile) I'm not behind? She the female representative said "no" you are not behind. So after talking about this "$179 credit" it won't be due until December's cycle. I then said so I do owe you and it was not a credit!!!!!

That's why I rather have the option to pay month to month, becouse of grey area non-sense like this. Thank you, I would like someone from T-mobile to contact me as soon as possible about this dispute. Contact information I don't feel safe putting on this complaint but the company has my information please contact me if their is any additional information needed thanks.

After three years of having a family plan (four phone lines) Our plans seem to change every month. Getting someone on the line to fix the issue is a nightmare and usually requires several phone calls, hours of waiting on hold and lack of competence from the employees/ management to resolve whatever issue there is on our account. I was suppose to receive a phone three years ago when I entered into the contract and am still trying to get an upgrade from them and as I type this have been on hold for one and one half hours. I have tried getting out of this plan for most of our contract but T-moble refuses to release my phone number back to me although I've had this number prior to having service with T-moble and have stressed to them I use this number on business cards through my work as a Realtor. The management is very rude and I have been hung up on a number of times after waiting on hold for lengthy amounts of time. Thank you for any help you would be able to give.

I called in April 2012 because of a charge that appeared on my bill. The customer service representative did remove the charge and stated since I was a good customer I could get a month of service free. In no way did she indicate that this would extend my contract for 2 years. Knowing my son was getting married in May and was going to join his wife on her plan I would never have agreed. This was a very deceitful way to extend a contract. I would like my original contract expiration date of October 2012. I will pay the $160. for the free month. Obviously it wasn't free. NOT A HAPPY CUSTOMER.

on 11/5/12 I called t mobil to take my daughter off my family plan, and was told i was still under contract. I was told in march I sighned up for another 2 year contract, when in fact I called in march to take my son off my account, and was told that I could be put in a better plan for the same money. I specifically told the sales rep ok but I do not want a new contract. He said no problem I can just change it. Now im told that he put in for another 2 year contract. I am very upset and want this resolved. My daughter and son are older and moved on to there own carriers. I need her off my account so im not paying for nothindg

i had seveal calls from our local t mobile office that it was time to upgrade our phones (we talked with kira in the twinfalls id. store)we decided to go and talk about new phones since my husband had not had a new phone for 6 yrs., we are seniors on a fixed income so we wanted easy cheap phones that we could figure out easily. kira told us that the flip phone t-139 was a phone that was simular to our old phones and that they only cost us 9.99@ so we went with 2 of those phones and i paid the 28.00 @ the store. we left happy, until our phone bill came in, it had 5.60-5.60 plus a 6.00 charge on it i was confused so i called t mobile customer service they said it would be that way for 20 mos. i asked for what? he stated the phones were 69.99 each and we had a insurance on the phones. i was shocked!!! i told him that i paid for the phones at the t mobile store, he informed me that was just a down payment. kira NEVER informed us of this or the ins. she had put on the phones.if i would of been informed of this ahead of time i surely would of gotten our phones elsewhere. this is very upsetting to us we can not afford this and we were misinformed by kira and we feel she cheated us. thank you for your time, beverly tucker.

I renew my contract 10/01/2012 and had 4 line . I close one line 1323-482-8635. the custumer service person said he was going to give me a good deal for being a long time custumer he explain but i said no thankyou he insisted i said is a good deal but sorry no well i still have the line1323-482-8635. i have call to custumer service they told me to go to the web so please help solve the problem i need the line to be close and please refund me .O one more thing check the recording i have call like 5 times you hear my conversation THANK YOU MRS.VALDEZ

My mother Mary Naito has been a T-Mobile customer for several years. She called to cancel her cell phone service that she never used but to no avail. The customer representative reviewed her account, saw she did not have any activity for several months but still talked her into a different plan with a free cell phone and a new contract! Your customer service represerntative should have helped her with her request, instead took full advantage of an 83 year old lady. Please review her account again, there has not been any activity prior to or since the re-newed contract and she is wanting to cancel service as soon as possible without any penalties for ending the contract early. Thank you for your consideration, I look forward to your support in this matter. Acct. #384433130 / Mobile #206 697-7396 June Persons (POA)

Yesterday, October 6, I faxed a 2-page letter to your department. In the wee hours of the morning today, I was awake thinking about how foolish T-Mobile has made me feel after the experience described in my original fax (included in full below).

I realized that I had had not included important details about my conversation with your T-Mobile customer service representative in Customer Retention / Loyalty. So, I would like to take the time to recount that here:

When the representative told me that she could reduce my monthly bill, I told her that I had been considering switching to Solavei for its prepaid cell plan and that it would make sense because it’s on the T-Mobile network and costs only $49/month for unlimited everything. I then said that another plan I was considering was Straight Talk’s $45/month unlimited plan on the AT&T network. The representative then said something that I knew to be untrue: She said that those companies require roaming whenever you’re not in your main location and that customers do not get service once they start moving around.

Two things that really disappoint and frustrate me about this conversation:
1. Your representative withheld information: She clearly heard me say that I wanted a prepaid unlimited plan in order to save even more money, and she never bothered to mention that T-Mobile offers these plans.
2. Your representative provided false information: She was determined to sign me up for a 2-year commitment and make her commission, and therefore said whatever it took – including that customers on Solavei, Straight Talk, and other prepaid cell service plans don’t have reliable service.

In a conversation on October 7, 2012, with T-Mobile Customer Care, I was told that the 14-day buyer’s remorse option does not apply to me because:
1. I am an existing customer: What kind of customer service is this when someone who has been loyal to a company for 8+ years is told that they do not receive the same courtesy as a brand-new customer?
2. My new contract includes a discount: Why would I go from an out-of-contract to in-contract if I didn’t get a lower rate? This appears to be a loophole that benefits T-Mobile exclusively.

Given these two points and the fact that I had no T-Mobile service after this conversation, I hope you will do what is right and release me from the contract that I never asked for or wanted in the first place.

Thank you.

i would like for my conversation with the representative that decided to upgrade my primary line on june 19.2011 to be reviewed. I called in that day an requested to know about some charge's that were on the secondary line with the 919 areacode , as she review the account of the charges, i stated to her the concerns i was having an address why they keep showing up after calling about this for over three months back to back i made an decision to change the number, an at that time i ask how to block an montor the account at that time they block an few numbers from the representive center while on the phone. as she an i talk more of my problem she sugguested some plans that would save me money at first i decline to hear of them but she wanted me to listen while on the phone i explain to her that i didnt want nothing to interfer with my primary line because i didnt want to be under anymore contracts so i wouldnt needed an upgraded on that line ,she asure me that i would'nt be, i ask her not once but sever times in the conversation an she asure me i wouldnt, i agree to the change under the impression i wouldnt be, at that time i agree an hit the 1 button after the conversation, i'll be with this company for 8yrs after finding out i was under an contract for both line's i was upset an felt betraded as an customer of the lie your rep told me.

i have been with tmobile everysince they came to florence sc i was with suncom b4 they took over since 03.I purchased a line on April 23 2010.I did have problems with the one i got the phone for never the less i maintain till then 2yr was up and that was yesterday April 23 2012.I talk with customer service because i had the phone in suspeion for about 5wks the 22nd of March 2012.I orginially had 4 lines on my acct and I decided that the begining of 2012 my kids would have to get on there lines and finally they all did.

But this 1 line i had it has ended on contract and when i called to cancel it b4 it comes out on my next bill cservice put me thur to cancelltion and then shee Jennifer trying to convince me get a upgrade on my own phone and i told her thats not the reason i called in there.I guess they dont like it cause im just a month to month person an i refuse to upgrade my phone and i dont think thet even mske flipphones any more.

never the less she give the run around with 10 different excuses why i should stay and i told her again i only called in for 1 reason yet she was no help to me.I have the orginal contract from the phone and im taking it sitting down
then she gave me contract review@t-mobile but theres not a site site for it.

As I said to her i better not get charge for that line because i tried to cancel and they gave the run around.I like tmoble service but they try to corner you into things which im not a,person that is easy to change her mind and i didnt and im still going thur with my plan but why do they have to make it so hard.Ive been a loyal customer for 9 yrs and now i jist want my solo line an thats how its going to be