T-Mobile Complaints Continued... (Page 9)
1103+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000Tmobil sent a bill for $200.00, for early contract termination fee. The contract was on a 4g wireless device, acct. # 832301563, phone # 8017554973. I am in a rural area where I never did recieve 4g service, only 3g is available in this area. A few weeks ago the 3g wouldn't connect at all, I took the device and my laptop to the Salt Lake City area to show someone at a tmobil store but it worked great there. I took it back home and again had no service at all. I called Tmobil to ask what my options were. The rep said it sounded like there was a tower issue and to wait for 3 days while they sent a crew out to fix the tower. I waited but the issue was never resolved. I then cancelled service because it makes no sense to pay for service that doesn't work. When I got the bill I called customer service and they gave me this web site address to explain my situation.
I was so dissapointed at T mobiles uncaring and very unfrofessional behavior. After many attempts i made to get someone to help me with my issue regarding my Galaxy II PHONE locking up and freezing on me. After speaking to many representatives who where not able to help me i finally spoke with someone who i thought was going to be able to resolve my problem only made it worst..After following the trouble shooting she indicated i specifically told her that if i was going to loose the majority of my data i was not going to be getting the same exact phone,she said that i would be getting an upgrade since they had ran out of stock and of course that turned out to be a lie and that is why i am so upset that not only did i had to renew my contract supposedly to get this phone but i ended up loosing all my text and information,in other words i ended with the shortest end of the stick. All i expect is for them to comply with what they promised A DIFFERENT PHONE not the same model that is what they should of done since the beginning instead they lied about it.
Will this do any good? I don't understand how a company can operate with so many complaints. There has to be a way to resolve disputes. I'm disputing a huge $700. Bill and discovered the extra I've paid for 2 years doesn't cover outgoing calls while in Mexico.
2 yes ago I called t mobile to ask for an plan that covers calls "out" of mexico because my son goes there to work for 6 weeks every year. I asked them to repeat that this into. Plan would cover and the rep repeated back to me that it would. Last year our bill was reasonable after he returned home.
This year he used phone less ( a signal is hard to find in rural area hes based at) so what is going on ? I've called numerous times and am trying to get investigation opened, followed there instructions and wrote letter to customer relations but no reply contact, now I've done what they said and faxed the letter 2 times more over course of 2 weeks but still they have not contacted me.
I can't pay 700$ and am considering just letting phone go and contesting any collections with my paperwork. Not sure what to do. These people either lie when you make changes to plans or they don't understand plain English, but I think t mobile are crooks. Any thoughts appreciated.
Last year I called to add another service to my phone, when told that I would have to add another 2 year contract I said that I rather cancel my account, why another 2 years contract when all I want is to add to my service. the girl put me on hold to go speak with a manager or someone with authority over her, she comes back and tells me that there will be no 2 years added to my plan. that everything is the same the only thing that changed was my payment which is more. she said that she see I have a good report and they value that.
I found this out today 9/17/2013 when I called to cancel my T-Mobile service because of financial situation and wanted to cancel in good standing and to my surprise I got the news that in spite of what the rep. said to me she still put me in a 2 years plan without my permission. Now the funny thing of it all is that they can't seem to find anything staying that this conversation took place. I can't believe this. so many years so much money invested and this is how a loyal customer gets paid back. The reason for my complaint is that I want this matter taken care off and I want out of the 2 years contract without penalties. I no longer trust T-Mobile and would like my services terminated ASAP...I am not the first person T-Mobile does this to. I have now read many complaints of other victims like myself with the same similar problems.
i call t-mobile Rep. on Friday 01-11-2013 at 8:35pm i spoke with TKEYMAH,who sign me up for wrong plan, she gave me wrong information on unlimited value talk,she said all my three line will have unlimited TALK,TEST and WEB on all my line,and the monthly fee will be $132.49.
and i can still have discount on NEW phone she transfer me to phone section only to be told that i can't get new phone with my new plan then the guy explain the plan more that the last three line is not unlimited talk that i have only 500 minutes on the third line,he said if i want the third line to have unlimited i have to add $20 to the above money so i will have total $152.49.monthly.
i dispute because the lady that sign me for the new contract give me wrong information about the plan.that same Friday i spoke with one of your supervisor Mr. WILL which he said that my plan will be reversed back to my old plan which is FAMILY ROYALTY.And it will appears back on my account after 24hours.I check my account on Saturday and Sunday and i call your Rep to make sure my account is back to my old plan with my contract to be expire this month,so that i can sign for better plan if i wish to do so.
The Rep i spoke with said i have to check on Monday since its weekend then i call back again this afternoon Monday 01-14 13 only to redirect me to this site to file my complain.Please all i want is to reverse me back to my old plan which the plan have already expire,so that i will be able to sign for any plan of my choice.
I was recently having trouble with reception mysteriously after so many years of good T-Mobile service. I had not renewed my contract because I wanted to determine first if the problem could be solved. After several months of inadequate or no response from your service representatives, I elected to change service.
I then learned that I was being dinged with a $200 termination fee as well as an unwarranted additional month's service fee supposedly because the payment was posted 1 day after my monthly liking cycle.
I would like to avoid litigation and permanent disconnection by requesting that you eliminate the above mentioned charges because I never signed up to extend my contract or was ever informed that my contract was automatically being renewed for an additional 2 years. My final payment was paid and postmarked prior to the alleged 1 day delinquency.
These charges smack of money grubbing policies in effort to extract unreasonable fees from a good long term customer that is departing. If you were more fair and open about your policies, perhaps you would have fewer disgruntled customers. How can I ever possibly return to you for service in the future if you try to exploit me with unwarranted fees?
In the spirit of good business and good will I respectfully request that you reverse the $260+ of charges.
Hi this is Natividad and I have a complaint this is what happen .On February I call T-mobile about stopping my service with them , well whom ever I talk to told me that on february 23 I could go with other services cause thats when my contract with them ended, now I try to cancel that service and it seems whom ever I talk to forgot to mention there was a penalty for early termination , now I went and got me another service and when I call to cancel I have to pay 200.00 for that . Look I been with this company since 2004 and for the last passed year I had lots trouble with the people who I have talk too.
Either they lie to me or didn't give me the corrected information .This guy I talk his name was David who told me this . Why would this other people tell me I could terminate on 2/23/2012? Now what am I going to do I am not rich I can't afford 2 payments of cell phone , that person who told I could cancel on mid february pretty much didn't know that . If I had known that the contract was until nov 2012 I would have never done this . So now I don't know what am gone do please solve my problem.
If you look at my record it shows since 2011 I had to talk to a bunch of t-mobile customer service people and not a single one was honest with me thanks I hope we can come to reasonably ressolution thank- you ....
since feburuary 2013 i have been in contact to complain with several supervisors in regards to account both telephone numbers at my request during July 2012 both phone termination fee was paid of the amount of 200.00 dollars by a family member at a Bronx t mobile store explaining to the Representative to terminate the phone at that time.
i then borrowed the monthly fee of additional fee for the month of the amount of $ 85.00 . i have been constantly harassed at work and through correspondence stating there is a balance of $106.04 which i was told on march 15, 2013 by a Representative Mr Collins who assured the account is closed and no money is due and no more phone calls and i was instructed to request a letter account is closed and no money is owe from your review board.
I don't want to receive any further threats in taking this matter to a collection agency i would appreciate in taken care immediately if not i will have to take immediate action threw my lawyers thank you. i called this number 1-888-310-8471 to complain to t-mobile.
Hello,
I am an unhappy t-mobile customer. I bought a brand new t-mobile phone and there was some issues with it shutting off on its on. The problem could not be resolved so T-mobile sent me out another one. The one they sent me began to shut on and off by itself. I call T-moble and the said they was going to sent out another one. In the process I found out that the phones they was sending me was refurbished. I feel that this is not fair because the phone I bought was brand new. I feel that T-mobile need to make this right and send me a brand new phone. I'm trying to get T-mobile to make it right before I go to the next step. I am ready to contact the BBB if I have to. I still have the receipt and the box where I purchased the new phone. My name is Linda Fleming and my phone number is 706-617-2268. If T-mobile can't make this right the way is should be I will be asked to let me out of my contract so that I can find me a company that do not cheat and take advantage of their customers.
When I opened my account in April 2011,my contract was for two years at the second year I had a choice to renew my contract or to upgrade my service;however, when I added another line in Nov.2011 they said it would not change my contract. In April 2011 I was told that I could have the same options with that line.The first line that was opened I'm wanting to cancel the contract in April2011 because my contract will be up,but I'm now being told by the supervisor at T-Mobile that I can't because I added a second line in Nov.This isn't right because the information that I was informed about was misleading. I have been a faithful customer to this company for many years,my bill is always paid on time,and as a valuable customer I know the rules and regulation but, this supervisor is not following the rules. Would you please investigate this matter or I will be going to another phone company. Thank you Zella Lawrence (270) 556-8289 account 80593030023
about 5/2012 my daughter cancelled her line 216-820-1333,she was told by t-mobile that she can start her own contract since she was on mine. They said would be noo cancellation fee,she opened her own with two lines. I got a $200 cancellation fee on my bill, i went to the place where the man told my daughter it would be no fee. We talked and he said we had about 2 months for her line to expire ,he would put the line back on atminimal cost $10, for the remainder of contract. now its been 7 months and not only have i been paying for a line no one uses,we dont even have a phone for this number but you have been charging me for web access and classic tunes,.i have been paying $32 a month all this time and on top of that when he put the line backn you started a whole new contract that expires in 2014!. this was suppose to be a $ 10 charge for about 2-3 months and ive paid over $200+. if you check minutes used,texts used you will see we havent used a single thing on this line in over 7 months. please take this line off and reimburse me for all the money ive paid. Ive been with t-mobile for over 7 years and i feel like you guys dont care, Thank you
I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.
11/19/2012 i recevied my statement showing a fourth phone had been issued to my account from the Edmonds T mobile store. I called customer service with my concerns and they insulted me with the suggestion that myself or my husband purchased the other phone I explained I was at work in duvall/and my husband been working out of town, I requested that they turn the service off now as not to accumilate any further expense to myself for t mobile as this apparently is a fraudulant transaction. I was told that they could not and that I would personally have to drive From Granite Falls to Edmonds to the T Mobile store the phone was purchased at and have them turn the service off. When I asked to speak to the manager i was denied that. I have been a faithful customer to T Mobile and dont need any additional phones and/or line and dont understand how a phone can be purchased to someones account if not a authorized person and have proper identification. I called the Edmonds store and talked to a retail salesperson at the store and when asked how a phone could be ppurchased without identification he had no answer when asked if there was surviance cameras he explained none were in the store until recently. My suspisions may be that a employee issued a friend a phone to a random account (mine) or some other illegal activity has taken place putting my good name in jeopardy. I simply again requested the line to at least be turned off and again I was told I need to go to a retail T Mobile store in order for that to happen. This is totally absud and unprofessional and by no means customer service I have done no wrong and have not autorized any lines to my account and and asking acknowledgement of the fact someone messed up on behalf of T Mobileand to please get the phone cost ,line cost, and any other cost pertaining to this transaction off my account and end this new phones service asap as I do not have any knowledge of this transaction.
i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton
i was told that i was not due an up grade until 2014 due to a change on my plan that i made when i called trying to get a lower rate for my two lines. i was not told that there would be a two year extension .i am now paying for two phone contracts because i had to open up another contract with another provider to get the phone that i wanted.i think this is un fair because i feel i was mis informed.i have been a loyal customer of tmobile for many years and i feel i should be compensated by dropping one of the lines on the acct. or get the phone that i purchased with the other carrier at the up dated rate
I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.
I have three lines and two of my lines were not on contract only one was on contract. However, I was charged a $204 charge for number 3134146066. That has not been used or on contract and the company is trying to charge me a fee. I did not authorize or have that number under contract, the contract has been over for a long time. I spoke to someone in custom services a three - four weeks ago and they credit my account, now recently I was told I had a contract fee for a phone with month-month services. I am very upset, I hope this manner can be resolved quickly.
I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.
I disagree with the new contract date of December 2013. I would not agree to extend my contract as it is now as I am paying for 3 extra phones that I do not use. They were added to my contract withour my knowledge. I did agree with the mamager in the Meadowwood Mall office that I would have to pay for the delinquent charges that the persons using the 3 lines incured. I was told I would be charged $10.00 a month for the unsed phones only to the end on my original contract. I did change my minutes to 1000 but never was told or agreed that it would renew my contract for another 2 years. I DO NOT want to continue paying for phones I am not using, that is why I know I did not agree to renew my contract when I reduced my minutes. I have been a good paying customer for 7 years and would appreciate you attention to this problem. The extra phones was a aproblem created by my kindness to friends that needed a cell phone. they run up a $300.00 bill that I paid and now paying monthly on phones that they got by impersonating me. I only need the #775-247-7906.acct#416338666. home #775-273-7290,work 775-273-2208.
In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.
Today I called T-mobile to cancel my 2-year service contract. But I was told that I would be charged $400 penalty for early termination and the contract coulnd't end untill July. But the contract copy I got from T-mobile agent states the contract start/end date is 1-8-2011 to 1-8-2013.
Not even mention how we suffered from very bad receptionat our home for the past two years. It was either no signal at all or you have to be very close to the window in order to get a bit signal but the phone call drops very often.
And one more thing I don't understand. Since the contract star date is on the 8th, why the billing cycel date is the 18th. T-mobile only let you cancel it from the 18th which they can charge you 10 more days.
We are very upset about T-mobile. Hope this issue can be solved in a timely matter.
I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.
So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.
Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.
It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.
I have been with T Mobile for a about a year now. However almost every single month I am on the phone with to fix one mistake or the other regarding my bill. I paid my bill every single month. One day my phone was disconnected and when I called them up they said that I owed a balance of $15.00 which I did not know about. they indicated that they text me, they called me and I did not respond. I have 5 lines and when I got my bill the following month they had charged me $105.00 reconnection fee. My bill was close to $400.00.
I called them and ask about why my bill was high then they told me that it it the recconetion fee and they is nothing they can do about it and there is no one in there company wh can wave that regardless of the all the mistakes they have made on my bill for several months.
I have decided to go over all my bills from T mobile to look for all the mistakes they made and I am going to write a letter to the CEO or someone of the equivalent. I also will let them know how they legaly rob people for a payment of 115.00 right or not right they will legaly rob you another $105.00. That is T mobile they make mistakes, don't aknowedge tem and then they legaly rob you.
I am sure it is somewhere in their small legaly rob writting, because no one told me that.
News to me but again they are the ig time corporate. I am looking for another cell phone company or may be I should start my own where I can treat people with dignity.
I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.
i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.
then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.
I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.
So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.
2nd concern. I want out of t-mobiles contract. I have spoken to with countless and useless CRS, Techs, Loyality dept. All have been able to resolve my isues I GET NO SERVICE IN MY HOME. Since purchasing this phone 12-31-2011 I've had THREE REPLACEMENT PHONES.
The only way I can use my phone to drive to a location that provides me with service. I want t-mobile to pay off the $200.00 contract and a additional $200.00 for the phone.The entire situation has created a hardship on me I am a AMERICAN WITH A DISABILITY. I NEED CARRIER THAT PROVIDES SERVICE.
If you looked at my file I have filed over FIFTY PLUS concerns. This is unacceptable. I have been loyal customer for over 10 years. On dec. 27th I was told by a CRS the towers closest to me dont support 4g and no plaans to update. I went a mile up the street tonight to load a app for my HMO. phyicans site. 45 minutes it wasnt loaded. i
n fact factory install app for hot spots came on, 4g came on and I had 4 bars. ONE HOUR LATER. THIS IS UNACCEPTABLE. why pay for a service that isnt. I want a answer. T-Mobile needs to pay the $400.00.
I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.
I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .
There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.
I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.
Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.
I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends. By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99. This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.
can not get phone service at my address. call had t-mobile trouble shoot several times since day one of purchase of phone 1/25/2013 and to no sucess I still can not receive service. I would like to discontinue this service immediately.
I have been with T-mobile for may years. My phone # is (404) 409-0454 and contract # is 657021051. I relocated to Jacksonville over a year ago. I reported to the T-mobile store in my area that I was not getting any coverage in the area and at my resident. I was told that a tower was to be install in a few weeks. 6 months later, I complain again about coverage. I was told and shown on a map that only limited coverage was available in this area. I was lied to because no additional tower was or is scheduled in this area. Due to the lack of coverage, I want to be release from my contract and the termination fee waved ASAP.
Hello my name is Alvaro and am a customer in tmobile. I bought my phones 3 months ago, I am tier of calling everyday regarding my phone situation, I have two galaxy3 and 1 simple phone , my call drop after I been speaking for 3 min...my phone galaxy doesn't work in my job , I am so disappointed with this situation, my bill was told to be lower and i am paying more than what am suppose to pay,,promises that are not kept, I came frm metro pcs and I never had a problem with the company, I was a customer for about 10 years with metropcs,,, we decided to do contract for a better signal but till this day I haven't seen the difference.. I am so disappointed with the company and their un kept promises...
Tmobile the stick as upgrade its for use with laptop. I called and told them that i dont own a laptop.they said well we can,t take back.since then,they charged me 59 dollars every month for the past 7months.i pleaded with them to cancel itto no avail.
Hi,
Good Day! I would like to complained about my contract with T Mobile. I went to the T mobile branch,i talked to the customer service and he told me that somebody had renewed my contract over the phone. I never gave permission to anybody to arrange my contact with the company to renew it. I was in the Philippines for 21 days,(Sept.24 to October 15). I know that T Mobile has recorded every conversation on a phone calls. I know that it was not me who called them to renew the contract. Until now i'm using the old phone,i got from Walmart.
Hope that this complain will take action by the T Mobile Company.
Thank you.
I purchased a Family mobile phone which is powered by T-Mobile. I bought the phone and paid a 25.00 fee for what I was led to believe would cover use on the 45.00 unlimited that is actually 54.46 when you get the bill. I assumed I was paying for dervice in advance with the first month covered by purchase of the phone and the 25.00. I found out this was not the case when july 15th 2012 when my payment would be due, I changed to Straight Talk and transferred my number. In doing so I recieved a bill from T-Mobile for two months of service 110.00. I was not aware they were charging two months behind. I finally paid T-mobile 93.46 after their deductions. This is my complaint. Customers are not aware that they are basicly on a contract with T-Mobile. They are not pre paid phones as they are presented. Wal Mart presented T-Mobile as if it were Straight Talk. I have had 0 problems with the payment methods of Straight Talk but was extremely supprized to find I owed two months back charges on a phone I paid every month for supposedly in advance. Please present T-Mobile as a contract service without a minimal time frame.
my account # 794685473 my usb stick # 818 433 5926 my address 18646 collins st appart #13 tarzana ca 91356 this contract was started in the starting of 2011 while in march 2012 i contacted them that the speed of inter net is very slow so either to improve it or to cancel it. they replied that now onward speed will be improved & fee will be 29 .99 . i was paying same amount for few months.but again the speed gone down & fee increased to 39.99 so i said i dont want to continue it any more.but now on Nov 21 2012 they again send me bill of $125.15 .my request is please stop the billing any more.
phone number - 516.395.6623
October 2, 2012
I called t-mobile to add unlimited talk, text and internet. The person I spoke with quoted me a price of $40.00 or thereabouts for all three services.
In addition, she told me I'd have to agree to a two year contract. Also that I would get a phone with all the features and $100 in credit.
When I told my son of this plan, he told me it was impossible. So, I called a few days later (spending over an hour of my time) to question whether the information I was given was correct. Well, needless to say, the next person I spoke with told me I was mistaken. I am a college graduate with a BA degree, I don't get things like this wrong. Not only that, but I also wrote down everything I had discussed with the agent.
When the phone arrived, I rejected it (never signed for it). I started getting bills for services which I was never using (text and internet). I spoke with a Kayla today (10/2) and she adjusted the bill, however, she informed me that if I wanted to cancel my contract I would have to pay a $200 cancellation fee.
My problem is that I would never had agreed to the contract if I was given the correct information in the first place. I only agreed to it because I was told things that were NOT TRUE. I therefore request that the contract be NULL & VOID. I will continue to pay the same price I was paying for
unlimited phone until such time as I wish to cancel. I am not agreeing to the contract about which I was misinformed.
I expect an adjustment and a response from you within the next few days. I am not agreeing to any contracts. If this is not straightened out I will take further action.
Sandra Fox
the tmob store on 144th ave and i 25 said my area in Lochbuie would be good to excellent. In this belief i have obtained the service - however the service keeps dropping the signal its 2 g not 4 g and their customer service blames it on my hot spot device. if i move to denver what excuse would they use?? the tmobile group needs to be honest and tell their potential customers that the service out side of o major city sucks. Sucks, SUCKS. HD TO GET A A FRIENDS WIFI TO GET TO THIS SITE TO SEND A COMPLAINT! Dirty lieing GERMANS, SHOULD HAVE not Stopped the distruction DURING WWll. Should have leveled the entire country and redo the level every 10 years.
I have been a loyal customer of t-moblie for years, I even picked up the contract when my ex husband dropped it. I would like to waive the contract fee. I am experiencing constant dropped calls and my son does not get reception anywhere we live or where he goes. I would like the freedon to choose another carrier that will accomodate my needs better without a fee. I have been a good and loyal customer for a very long time and I hope you will consider my request. Thank You
Denise Piersanti
I have been waiting for one of the 3 lines I have with T Mobile to get out of contract. That would have left me with only one left with them. They are attempting to tell that when I changed something in January it put all 3 phones back under contract. FOR ONE, I would have never agreed to that. Secondly I have spoken to them several times attempting to figure out what and when to do in order to lower my phone bill. NOT ADD MORE CONTRACTS TO MESS WITH. I have been with them since Voicestreams, and this is unacceptable. The charges are outrageous, and my phone is not even a fancy internet phone. So now they say the only way I can dispute the contract issue is to go on line and summit a letter. No chance to talk to anyone, a person. Just like everything else pass the buck, and good luck with the letter writing in an attempt to fix something I did not agree to.
I have been into T-Mobile store several times. I have two lines for my grandsons, each month the bill goes up. I have put restrictions on the phones several times and yet they are never applied. February 15th I changed the phones to 450 minutes per line no text. The person assured me that my grandsons would not be able to go over their minutes. Today I went into the same store and the sales person told me that one of the phone lines were already over the 450 minutes and she was going to put the phone unlimited so they won't charge me overage fees on the 450 minutes. Today I called to cancel my service and they told me that I was just put under a new 2 year contract because the sales person just put me under a 2 year unlimited plan. When is this going to stop. They did not tell me that I was entering another contract term. I want to cancel these phones this is getting outrageous from month to month the bill keep going up.
I just found out that my contract has been extended on 4 phones without my knowledge. I had a grandfather plan and in October 2011 I was offered a family unlimited talk/text plan. I was not advised that my contract would be extended nor did I agree to any such terms. I specifically asked the customer service representative if this would change my account (other than paying $5 less per month for the new plan) and they stated that it would not. If they had told me that my contract date would be extended simply for changing my plan, then I would not have agreed to that.
Customer Service told me to send you an email so that you can help me reverse the tems changed on my contract. I have been with you for over 10 years and hope you can take care of this as soon as possible. Thank you, Vicky
my acct # is 262919446
I have a contract with t-mobile on three phones. The 1st two phones contract was to be ending in March. I added another phone. I asked before I signed up for the third phone, "Will my contract for the first two phones stay the same?" The representative said yes the contract on the 1st two phones will stay the same" I was now told that the 1st two phones contract will now end in July.
I have been lied to since the beginning. Before I even signed up with T-Mobile, I asked "Does Marion, Ohio have good coverage?" The representative said "Yes". I can not get signal in stores or in some parts of town. I would greatly appreciate it if you change my contract for the 1st two phones to March 31. Thanks you.
I was giving inaccurate information from a t-mobile rep. I called about upgrading my phone and changing my plan. The rep I spoke to informed me that she could lower my plan and I could get me a new phone if I renewed my contract. I agreed and renewed for another 2 yrs. Now I am being told I cannot keep this plan and upgrade my phone. She never told me if I upgrade my phone I would not be able to keep the plan I have now.. I tried to get a new phone through wirefly and t-mobile did not approve it. If I would have known I would not have renewed because my contract was up in two months.
I received my T-Mobile bill and it contained a 200.00 charge for two phones for a cutoff fee and I did not know that until I called the customer service rep., at T-Mobile and she told me what it was. When I went into the T-Mobile service center to purchase something the gentlemen asked me if I wanted to save money on my bill and I said sure if it did not effect any kind of changes for the end of my two years and he said no it would not so I made them and now this is what I get not happy about it. I would like to have it removed, I have left one phone with T-Mobile and if you will see I have not been late on payments for T=Mobile. So if I could get that removed I would appreciate it. Thank you for your time and I would like to here my email please.
Dear T-Mobile, I have a contract with you i don't recall it but not later than June 20th 2010.. I have a family plan with 3 lines.. for bad services with the phone and the wireless services my wife and mother in law got a new phones with other companies with different lines.. I have been paying for 3 lines at T-mobile for the past 3-4 months and finally my wife got a new phone and new line with different company for the same reason I mentioned before.. I was still paying for 3 lines.
Then I waited till today 7/31/2012 to canceled their lines and keep mine with you. However I was surprised that your customer service telling me my contract will end on October 2012 not June because " the discount I get it from working with the State Of Texas."
I don't recall that I was told on the phone my contract will be ended on october 2012 not on June 2012... However I am entierly sure I don't have any documents saying my contract will end on October 2012 even on my web page. I really appreciate if you consider not telling your customers by phone especially something about their contracts ... although what you have all my contact information..
I really appreciate if you consider waving the disconnecting fee...
T-mobile extended my contract without cause or notice to me. I am still under my contract from approximately Dec. 2010 or Jan. 2011, which is due to expire in Jan. 2013 I was told today that on Dec. 5, 2011 my contract was extended to 12/13. Why??? There is no change to my phone service or devices.
I plan to look over some of the new plans you are offering and the new phones, but I was told several months ago to wait until my contract was up or at least close to the end of it and that if I elected to go to the lower plan $45.00 per month per phone, it was only 3G, it was slower and it did not offer as many Apps, which my grandson uses and I would be penalized in all future free phones etc.
I elected to wait until my contract was up. Now I was told by the Loyality Dept. that my contract was extended. Please investigate this matter and get back to me as soon as possible.
I was charged an additional charge of 100.00 for termination og my ph0ne. My account number is 170245515. I was not aware that I had a contract. I have been with T-Mobile for twelve years. When I switched to a track phone I was told that my services would still be with T-Mobile but no monthly fee.
Just charged for my minutes. I know that you are still getting conpensated for me choosing a track phone. You are confusing the public when you are charging me this amount and putting taxes on top of it. I am considering turning you into the Better Business Bureau of Pa. Please look into this matter as soon as possible
I was told to contact "ContractReview@T-mobile.com" to file my charge dispute....I have not been able to get to the actual site after many attempts. This site will hopefully contact the T-mobile review dept.
I have been paying for 4 lines with T-mobile for about 7 years. In the past 4 years, the connection was horrible, difficult to do business or contact my family (often within the same house) by calling or texting half of the time... Very frustrating and not good for business.
2 of my lines were out of contract as of July 27,2012...( I confirmed this many times by calling t-mobile and checking my online account many times, it was written there).. I knew I would have to pay $200.00 for each of the other 2 lines which were still under contract.
I cancelled my T-mobile service Aug.12,2012.
I am unfairly being charged early termination fee for all 4 phones, $800.00 instead of $400.00..
Plus, all of the sudden, excessive Tax and Surcharge Fees. Normally my tax and surcharge fees are $17-20...I am being charged $142.63!! a difference of $124.63...(September's Bill)
In October I received a bill for an additional $325.00. The bill says "One Time Charge". When I called to question the fee since we had not used the lines since Aug 12, I was told it was the service fee for the phone usage last month??? Our usual monthly total bill for 4 lines has been $262.00. So I don't know where they are getting the $325. fee...
September 20,2012 I did pay $400.00 for the 2 phones under contract because I feel that is fair. I was always told there would be a $200.00 per line early termination fee.
The other charges are unfair. I am being charged an extra $1,104.33 !!!!`
Just because T-mobile is a strong company they shouldn't take advantage of their customers
I just went to cancel my contract at T-Mobile account #818094301, and was told that i still have a year, cant cancel till July 13th, 2013, i signed a contract with T-Mobile on Oct. 18, 2010, a two year contract, so i want to cancel on Oct. 18, 2012, they informed me that i had a flex account and then when that ended my contract started.. I did not authorise a contract extension from Flex pay to classic plan. I want to cancel my plan, i have met my two year plan, on Oct. 18, 2012. Thank you, Vicki Davey
I had been a tmobile customer for 12 years. I called in December to inquire about when my contract was up, I was told that 2 of the phones on my family plan were not under contract. During my conversation not at any point did this person send my call to the retention department. I changed plans with the 2 phones that were not under contract. I went to the Tmobile store to change from a family plan to a single plan, at this time the representative did not inform me that by going to a single plan, my contract would be extended another two years. I was very disappointed with my single plan coverage. I opted to leave Tmobile. I did understand that I would be charged a fee, but I thought the fee would be 100.oo considering I only had 10 months left on my contract. To my surprise I was charged 200.00. I hope that you will be able to help me with this discrepancy.
Customer since 2006 - good standing. For the past 2 years the quality of phones being sent to us (for my daughter) has been truly unacceptable. For numerous reasons we have had to return phone after phone and even purchased a phone on my own. My understanding was that my contract should be ending Nov. 2012 but I was informed that it had been extended until June 2013 and this is not what I want. My satisfaction with T-Mobile has been totally lacking and I would like to terminate my contract without any termination fees because of the service I have had to endure for the last two years. I would like to go from the current contract to a month-to-month deal immediately. I pay way to much money for the service I receive. This issue needs immediate resolution. My daughter needs her phone so much for school and work and she has had to go without a phone on several occassions for a few days or more.
I placed an internet order on October 24 2012. Paid the required deposit by Mastercard. On the 25th I called in reference to the services I ordered and was told that there was an error in processing and my order had been canceled and I would receive my funds credited back to my card in a day or two.
Its been a week and I still have not received my $225 back. Each time I call I am told things from there is no record of the order to we have to file a lost money claim which by the way takes four to six more weeks, to give it a few more days we are not holding your funds your bank is (all lies). They also promise to investigate and call back and they never do. All I want is my money I am a single parent and full time student and I can't afford to have my money STOLEN! Its real simple release my funds thieves. My next report is to the better business bureau. I regret ever doing business with t mobile.
4 months ago I got a free t'mobile galaxy phone with a contract that I been a customer for 8 years, I have a number 919-730-5555 to renew my number for 2 years, but the lady put a second number that I never ask for or used or nobody ever called me on , so I get a bill today of 489.00 and I talked with them when I saw that they put a 2nd line on my contract so they tell me to hold on to my number 919-730-5555 my org number , I would have to close out the other line 200.00 but they were gonna give me 150.00 volcher then u will only see a 50.00 charge and we will give you a new contract, and 3 months ago I said fine and he said you will only see 50.00 more on my phone bill and they will wave the line I never ask for, today I get a bill of 489.00 which my bill is never over 100 dollars, I been on the phone for 5 hours today and 3 hours over the last 3 months, I have a unlimited plan I had for years and I been with suncom and never had to go through this in my life, my phone was cut off today, and I talked with your manager and she said to file a complaint, and ether you don't resolve this or I want out, I never been so unhappy in my life, I had this number 919-730-5555 for over 15 years and today I was ready to walk and I refuse to pay 200.00 terminate and 2 months of a line I never ask or used in my life and I don't even know the number they gave me, he is my claim number 589162910 your manager was very nice and she said I was in the right that you would help me.... please call me 919-730-55555 to get this off my back esp the holidays are here ... thank you , Joe Posillipo attorney at law...
I have been a T-mobile customer for at least 10 years. Last summer (I can't remember exactly when) I stopped at the T-mobile store in Lexington, Kentucky for the purpose of upgrading my plan. At that time the salesman did ask if I wanted to obtain a new phone but I did not do that and now wish I had. In October I began having several problems with my phone including not being able to charge the battery. I went to the same Lexington store to see if I could get a new battery. They said they could not replace the battery and did tell me the name of a store that sold just batteries and might be able to help me. After some discussion about that option and possible success I might have with that path, I decided I should just buy a new phone. I paid full price for the Samsung Galaxy XIII S because they said I should have bought the phone when I last upgraded my plan. I accepted that and went ahead and bought the phone which is paid in full. The problem is that I'm now under a new two year contract and I am thinking of changing carriers to have more coverage. Do I have any recourse that would let me out of the contract without paying $200 for breaking the contract?
On October 5th, 2012, I spoke with Crystal, your customer service representative regarding a upgrade on my phone. We chatted for a few minutes on what I was looking for. I was offered the Galaxy III phone for 130.00 and the LG my touch for free, 2 phone lines unlimited everything, $10.00 off for being a valued customer and 500 minutes for my third line for $5.00 . Per our conversation, she was well aware on how much I wanted my overall bill. She told me that my total bill will be $114.00 a month. I proceeded to ask her several times ( is what I will be paying every month)and she replied back yes. She never once mention to me the that tax was not included which would bring my bill to $154.00, which I cannot afford at this time. I have never been so dissappointed with your company to allow this kind of deception to be acceptable. I will hope that you will take the time to review this case. I will most definitely end this contract and inform everyone I can about how this company manipulate their customers
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
December 1, 2012
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering online the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence and the rest would be spread out. Again I asked about the cost and she said I would only be paying $150. I went to the store the following day and after waiting in that store line for 2 hours was told that I couldnât get the phone because the $78 was only the deposit for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze was. I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013. I was told that my plan would go back to the original since I wasnât getting the new Samsung phone.
On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didnât agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID# 0623071 who stated that he was sorry that things were no explained fully. I told him no that It seemed that the reps omitted a lot from their explanations as far as I am concerned this is like a switch and bait.
It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested.
I never authorized it or renewed it or consent of extending my contract. I am so unhappy and want this fixed.
I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Thank you,
Roslyn C. Avant
After about one year i came to know that i am in cotract with t-mobile. Year ago i requested to add 2GB data value with my plan .Before that i was pay-
ing whatever i was using which was little expensive than this $10 plan .store person did not told that he is puting me into contract otherwise i might
have refused that time. I am with t-mobile from so long and i was on special valued customer plan .very few people had this plan back then.This is what
happens to valued customers with t-mobile As your valued customer i request u to cancel my contract s soon as possible.
T.mobile Rep put two corporate lines to our account, with no similar cards and no devices, we are being charged for them and the lines are not being used. He said to me that it will make are bill lower. And that he could. Make an profit. Also if my sister. The account. Holder would. Agree we called her and she spoke with him, he told her the same thing. He told me and she agreed. After this our bill went very. High for the last few months, making it hard to pay on time, we do not need thease two extra lines, #646-236-9074 #646-243-5107 or01 the Tmoble. Store. Is not an corporate store, it location is west40 Th and 7 thave please we need u to look into this matter ASAP in order to get this off our account its not fare my sister had been an loyal. Customer. For almost 15 years can u please help thank you Debrah. Smith brother. James smith., my mobile # is 914-426-8087 the account, holder account # is-851368686 the last four digits to social. Is. 6140. There. Is an corporate store on 610 9 Th Ave where the sales Rep herd my complaint. And told me that two other T-Mobile customers was treated the same as me from the sales Rep at the west 40 Th and 7 Th Ave Tmobile store please investigation. On this matter the 9thave corporate store sales rep# is 2025817 she has my name and mobile # I gave her the complaint, thank u, contract. Review. For your time I'm waiting. For. Your responce on this matter, loyal customer Debrah., james smith
I was a long time customer of T-Mobile company. I purchased a Garmin phone from them and paid for insurance coverage for it. In September 2012 I started experiencing problems with my phone. It would shut off and come back on several times during the day. I went to the store in Greenwood and complained that the phone was not acting right.
The clerk there told me that the phone was shot and that I needed to purchase a new phone. I explained that I had insurance to cover the phone and was told that he couldn't do anything about it. Then a few days later I went to another store and was told that the phone needed to be updated. She did that and it was fine for a few days. Then I started experiencing the same thing again. On and off all day long with no service in most of the areas where I live.
I proceeded to go back to the store in Indianapolis in January 2013 and the young lady there witnessed that the phone was going on and off by itself. She told me that I could get one of the cheaper phones to replace the one that I had. I did not feel that that was fair to me considering that the phone that was acting up was an expensive phone to begin with. She told me to call the loyalty department of T-Mobile which I did.
The young lady at that department told me that I could get one of the top 3 phones but I would have to sign a 2 year contract., which I didn't want to do. I felt that this was not right considering that I had a phone that was not working and that I had paid for the insurance to cover it for over 18 months.
A few weeks later (February 2013) I went to Best Buy and purchased another phone with a different carrier. This was necessary because I was going to a place where there wasn't a land line and I needed to have mobile service. Now I am being charged for a termination of service when in reality I haven't had very good service from T-Mobile since September 2012. I feel that this isn't right. If you purchase insurance to cover a certain item it should be covered if that item quits working.
My husband and I live in an area where the coverage has gotten worse over the last few years and feel that since we didn't have good service with T-mobile and that they didn't honor the insurance replacement that we were in our rights to find another carrier who would take care of us. If they had treated the situation differently I would probabily still be with their company.
My name is Janika Padio I have started services with T-Mobile less then a year ago. Since then I have several problems with my phone after several calls and going into an authorized store a warranty exchange had been put in on January 26th 2013 at the time my address was 2902 Deats rd. apte4 Dickinson, Tx 77539. I have never received the replacement phone each time I call customer service I am told that the phone was mailed to me. my problem is that I am being charged for a phone that I never received. I feel that no one at T-Mobile is listening to me and is only concerned about charging me for a phone that I never received my current information is Janika Padio 8601 Emmett F Lowry apt96 Tx City 77591 832 561 6837
I been Having Problem with My phones and My bills I wast tall Before I buy and Sing contrac the person sales was layer because never respec my contrac he tall me I only have to pay $210.00 Amounth and since Octuber 8 , I been pay more money and I dont Agree this Because I been call coustomer services and they tall me to go to T-Mobile and I go to The store and speack to a person at the store and they tall me I have to call you back because they cant do anything They check the phones and they orther a new phones and ,I only recived two phones and the 3rd phone never show I call back and they tallme I have to waite intull they recived de phones, my phone dont work , and the oter phone Dont turn on either I bring this two phones to the T-Mobile And they check and trid to turn On and dont work this is the second phone , I Am so desapoiment At this point because the services you provime is not good please take care this or gime other new phones Before I take this to legal department If you dont responding me I need to Cancel this services because I never Have this Issues and another company Before and I like to responde before I cancel my services and chargme for this cancelations My Phone # is 925-565-5801 and 925-339-0816 and 925-956-3009 please Call me at 925 565-5801 is My husphen phone . Thanks
I was having trouble with my phone, so in may of 2012 i went into a t-mobil store on 14th and university in des moines iowa, I was not told that my contract was up, and by getting a new phone i would be getting a new 2 year contract, I am on disability and 78 dollars a month is hard for me to pay, I stopped in that same store today to pay my bill, and told the store clerk what had happened to me,they told me to call customer service and my contract would be voided, I have always paid my bill on time so there should not be a problem, I went home called costomer service and they told me to go to this e-mail and write out what happened to me, I know I still have a year left but as I told you the bill is hard for me too pay, If the store clerk would have told me by getting a new phone i would have a new contract, I would of never done it....the lady I spoke to in cutomer service today also told me there should be no problem in having the rest of my contact cancelled...
I signed up for t-moble, I was told the only way that I could get $49.99 A month is A 2 year contract.I found out later that you can do $49.99 on A month to month.I also found out that I was over charged on my cell phone G2X cost $400.00 every one else was chargeing about $120. to$150.I put my trust on the sales associate.I for got he works on commission.Now the fun part,They gave me A used phone ,had someone else E mail and numbers on the phone already.
Now the service,they showed me the map.It's all green in sutter creek and jackson CA,but no service,when I went there.I have A 4G phone ,but only got 2G 90 percent of the time,and getting charge for 4G.I was told that I have 4G unlimited,but it's only for the first 2.after that it's slow not 4G any more.It's funny cause even before the first 2G I'm not even getting 4G.
I should have listen to my gut when I was reading the contract without A magnifying glass the lettering were so small.now I see it was for A reason.For this I canceled my contract.I,m not going to pay you over $3000. for 2years.Yes you made some money of of me,but what you do after you read this make's A difference on your future,Because A person's voice is louder and faster than lightning,but lightning also don't happen much in stockton depending on your forecast so Please help me help you,remember your customer's make you who you are.
I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.
It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.
I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.
I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that "your credit will not be affected" but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be "offer and acceptance" for a contract to be valid and this did not take place.
Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .
She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.
Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.
I was lied to by a t-mobile associate to make me agree to a 2 year contract with t-mobile. The associate said that my phone bill will be cheaper and i was eligible for a free phone, she said if you do the contract it will help your phone bill and go along with the phone. bottom line she said i needed to do a new contract for 2 years to get a decreased phone bill and free phone so I did it. She said with the contract my phone bill would be $57.61 monthly.
I call to purchase my new phone and another t-mobile associate says I cant get a free phone since im an existing t-mobile customer, and says I will be charged more than i was before by 10-15 dollars. She said with the contract my phone bill would be 71 dollars and some change.When discussing the contract and free phone with the other associate she never said anything about the contract making my bill increase and the phone was not really free.
So now Ive agreed to a contract that has nothing I want, because she said i was going to get a free phone and my phone bill would be decreased. Im upset that this is how T-mobile treats a veteran customer, I've been with t-mobile for 4 or 5 years and this is how they treat me. plus i had the run around by several employees who lied constantly and would send you to another department that would not help but transfer you to another dept. that was no help either.
They would say the same things over and over again with out solving your problem. I was lied to by an associate so they would get me to agree to the 2 year contract. Then I could not do the loyalty rewards because I forgot my password and my phone was broken and as ridiculous as it sounds they can only send your password to a T-mobile Phone by text message. so nobody at the t-mobile database could help how stupid.
So after devoting 4 or 5 years to t-mobile I am excluded from this loyalty rewards. because there isnt a t-mobile outlet where I live. what a waste people can only use it in stores so they cant do it over the phone or online how ignorant!!! worst phone company experience ever!!
Feeling the need to rant a bit about TMobile. I've been with them since day one for cell service. In September of last year, we went into their store to inquire about my daughter's account (she is on my plan). She was hoping to either upgrade her phone or switch to her father's plan. We were told by the store clerk that she was eligible to switch on October 20th. She checked with her dad and it was determined that she could get a better deal by switching. Just to be safe, she waited to switch until October 28th.
A few weeks passed and I got a text message from TMobile indicating my bill was past due and needed to be paid. I went online and discovered my balance was significantly higher than normal. This led to a call to their customer service line. I was told that I was charged a hefty "early termination" fee for Morgan's line. I was outraged. I explained that we went into the store before she switched just to be certain this wouldn't happen.
The person I spoke with transferred me to a supervisor then it was taken ever further up to a manager. The end result, they refused to credit this back to my account and I was stuck paying. I was furious. And, I'm stuck with them until my other 3 lines are up for renewal when, you can bet, I will be switching to someone who wants my business and employs people who are trained in what they are selling and DO NOT misinform their customers. THE END.
This is highway robbery. I have been a customer for 8-9 years. This $200 fee to quit is
just a nasty way of putting me in handcuffs. It happens in no other business. These
guys are not their customers friends. We are just $$$$ to them - no decency, no fair
play. My wife and I are so pissed off with them we will pay $400 to quit and feel good
about quitting them for the rest of our lives. Everyone I talk to is pissed off about these
``contracts''. It is more like ``bondage''. There is no justification for this at all.
And their CEO makes millions - greedy SOB. He does give a damn about me. or any
other customers.
Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,
first my complaint is change done to my account to extend it without my approver done back in 2009 or 2010 around nov or dec of that year. second is an unapprover amount of $200 dollars to be taken out for payment. whch approver amount is only $40 dollars out of checking account. and also the representative did give me a conformation number, and which hung up the phone on me right after I gave my checking information. My old mobile number is (915) 850- 8558 which I closed already. You can contact me at 915 792 2812.
When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.
I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.
T-Mobile refuses to reverse the early termination fees due to an existing contract with less than 1 year remaining on it. The problem is that when I cancelled service, I asked the representative if a current contract existed and the response was no contracted existed. After several calls, no representative ever warned me About the early termination fees getting charged.
The reason service was cancelled was because signal service in my area failed and I later determined that tmobile materially changed the contract by charging more on my monthly recurring bill which should void the contract. Tmobile has all their notes and logs and documentation. They cannot seem to provide me with that informAtion
Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug
I want out of my contract with T-mobile and not pay for it.. I have had problems with my bill for the last 4 months. last month they said they would wave the migration fee for me to get a different plan.. and that they would credit me for a free month and fix the other issues which they did .. Now I get my bill and the migration fee is on it so I call and they say NO the credit you got for for the migration fee THAT IS NOT WHAT I WAS TOLD.... I am tired of having to spend 2 hours of my time every month to straighten out my bill with T-Mobile I have other things to do with my time.. so I want out of my contract with them and not pay for it, I have been a costumer of theirs for 14 yrs.. so I need to hear from someone on this A.S.A.P. Thanks Tammy
I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.
During about the middle of each month, I am unable to check usage & messages online. This is the second month this had happened & I've only had service for two months! I have called and complained Numerous times and spoke to numerous supervisors & get the Run around each time. I am told it will definetly be fixed in 12 to 24 hrs Which usually means 3 weeks. Tmobile has bad customer care servuce As well as bad reception service, I constantly loose calls.
My name is Manubhai Mecwan , My Account Number. to day i foundout that without my knowdege you had exteded my contract from last Nuvember 2011. to day i given complain to T-Mobile. I Like to Cancelle my Contract with T-Mobile service because There is no Coverage at night time at my home. some time somebody calls me at night the call goes direct to voice mail, some time evening sms come next day so there are many problem we are fashing so please cancelle our contract with mobile service with you.
I have three lines on my account one of my lines contract ends on 9/24/2012 and the second line expired three months ago I call to renew the contract on the line that was expired but not on the one that ends on 9/24/2012 instead they renewed both lines wich i did not ask. Please contact me when you can.
Mecwan
had a past due bill that i had payed the last amount of 39.73 along with my payment of 26.34 for my new number 740-407-8591 on march 1st on march 14 i called and let them now that my phone still wasnt turned on at that time i payed the 45 dollars and forty fivefive cents for the month of april with no service so on april 29 i payed the 26.34 and they finaly restored my phone on may 1st. i would like my money back i payed to much for no service. i expect the 26.34 since i payed twice to get my phone turned on and 45.45 for the month of april for no service and my web pack that is being deleted off of my phone that was put on the same time which only sixteen dollars left on it the total is 79.79 credited to my account or send in mail to p.o. box 1459 lancaster ohio 43130
I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husbandâs recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013. According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a âpromotional dealâ to continue and stay with T-mobile.
The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account. Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.
I was with T-moblie for 11 years when they where called voice stream. After waiting 3 years for them to start selling the iPhone, since every thing I have in my house is a mac. I got feed up and cancelled my policy and went over to AT&T. I had 5 lines with them, so since a rep. a year ago talked me in to changing my serve plan at no penalties to save 5 dollars I did it. Now that I cancelled they say I owe $200 for each line and another month of service that I don't even get to use.
So after 11 years of being a loyal costumer they say I owe them $1,474.00 for not having service with them. How is that even fair. Something needs to stop this crazy billing companies think they can charge when ever they want. The best part is once nice agents now not so nice since I cancelled. They stopped my t-mobile account on line so I couldn't even log in to get help on this issue. They have lost me as a costumer, not even if they would get the iphone would I go back with them.
I dont recall when i changed my phone minutes that i was notified that it would start my contract over. I was told i was just elegible for upgrade. I dont like my service thru tmobile any more and am unhappy about never being told when my contract dates are up. I have never been notified when this is going to happen. Also my daughter has not used this plan since about march or april 2012 and has been on another plan and i cant have her cancelled. She changed on her own.
In December I made a change to my contract, your agent told me only my phone line would be extended and it would not effect my sticks and other phone lines. This was a bald face LIE!!!!!! no one at 611 can help me. they tell me that is just how it is going to be. I have been with T-Moble a long time. I want some help on this matter. Should you decide to do nothing for me I will end my service with you. I am printing this request to you and forwarding it to my Lawyers for their advice. This matter is in your hands and up to you to decide if you will help or leave me out in the clod. My business would not last a week if I lied to my customers or misled them. Do the right thing.
I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012. I never left that day with a contract in my hand they just switched out the phone. When I recently paid my bill at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.
I said no you told me that the swap would add two months to that contract. They said no we didn't. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.
I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.
Want to end my contract when called to find out when it ended they told me July 2012..which is crap called customer service they told me it was because my contract was updated do to an employee discount through google which is funny cause I don't work for tmobile or google I am a preschool teacher. My contract was updated without my knowledge which is bull...I went to a kios in the swansea mall complained about my service the rep said we will give you a discount on your bill without me knowing upgraded my contract 2 years.. this is a scam >.all i want is OUT of this contract.
I recently moved to a new town and tmobile does not have well coverage in this area witch tmobilw did not tell me about so i called them up numerous times stating i have very little to no service in my home at al they sent me a signal booster witch did not work they sent over someone to the tower to try and fix it did not work and the last option they told me was to buy all new phones for me and my family witch was upsurd so i made them pay for it they said it was free and without telling me over the phone it would renew my contract now if i cancel i have to pay 1000 dollars for the etf (early termination fee).
Witch is crazy because they never stated the contract would not include sevice in some areas if they said this i would most certainly not have agrred because this is way i called them in the first place i would just like to cancel without being hassled with 1000 dollars worth of etf.
First of was when i had to upgrade one of my phones to the iphone 5 the lady couldnt understand me and it was hard to know what she was saying anyway i upgraded thinking nothing would change in my flex and friends and family contract but just found out about a week ago my sons bill was more than it shouldve been so i called n spoke to mark on the sunday he told me it had canceled my friends n family n my sons international numbers had been canceled meaning he couldnt speak to his girlfriend in poland or it would cost him which it didnt before so now i had to send it back when the bag came i sent it on the mon i called tmobile on thursday the member of staff was very rude n spoke over me at every point also felt like a child im sorry to complain but the service with tmobile has been a nightmare ..also i had to get micro sims sent out which took 3 attemps to get rite ,so im still not got the contract canceled n put it back to the old flex then to call back up n re order my iphone which has been alot of time wasted
My wife's phone has been having issues for the past 2 weeks and doesn't charge. We visited 2 stores in the past 2 weeks and even one of them provided us a battery for her phone. The phone is still having issues. We visited another store on January 7, 2011 and the rep was extremely attentive and helpful, however, when she tried to go the extra mile......her own representative from customer care was rude and unhelpful. The rep from the store even became frustrated and hung up with them and said she was sorry, but we would have to dispute over the phone. We did and it was the worst experience EVER.
Why does this company brag about customer service and solutions when they did not provide any....the phone they sold us has so many issues that they do not even have any refurbished phones to send us. My wife is 5 months pregnant and works in a rural city 30 minutes from our house, she drives every day and hits the morning traffic, T-Mobile will not have phones until Tuesday and will ship after that. We are talking about 3-4, maybe 5 days without a phone and they would not provide ANY options other than that.
I advised that they guarantee that if anything happened to my wife while without her phone they would cover all expenses and they would not (of course). So here we are without a phone and now having to invest so much time out of our day to try and get her a replacement or another phone. This is not what we expected when my wife opened her account 5 months ago. This is very unfair and very POOR customer service! If anyone reads this, please think twice before trusting this company as your wireless phone carrier!!!
This is the worst company I have ever delt with you lie and put people on contracts with out there knowledge I have been a great customer. I spent over 300.00 dollars on phones that dont work in our area and then had to buy two more phones that are a piece of crap .And know where in that was the words contract but guess what one just appeared without my knowledge funny how that happens. I no longer want too have anything to do with a comany that lies and cheats there customers. I once was proud to be a customer of yours but no longer, I will never tell people about you and if anyone asks I will tell them what a rip off you are. And that you lie and cheat people.
I i was a tmobile customer from 2002 i am in truckee ca i did not get no 3g and some area i go tahoe donner 89 north and south glenchier . and down town truckee to my cell signal is poor no 3g at all i need a good signal then i whent to verizon they are good signal and 3g in truckee ca and tmobile said to me we dont have the buget to make the tower 3g at all that why i whant out of my contract please if your where better with cell signal and 3g i would stay with tmobile just had to swich cell company and keep my same number . well my mobile number with tmobile is 5304140880 and last ss number is 3757 i am on disabilady and i need a working cell phone to call out thanks for all your help sence 2002 i had to move on to verizon
thanks ignacio cortez from truckee ca 10040 estates dr 14 truckee ca 96161 ps to get out of my contract please
I late November, I went into a t-mobil store located in Mokena Illinois near Route30 and Wolf rodad. I reviewed my options and the phone committement was expired and I was Elligable for an upgrade for # 708-979-1151. I clearly asked them in the store if the phone contract was expired and they said yes. I continued to shop and and found a better deal with another provider and eneded my service. I logged into my account and was disapointed they charged my account 200.00 for ending the service. Customer Care said it had to do with a phone I purchased in November of 2011 and would and the phones started over. I feel like you guys are pulling a fast one on me, I clearly asked them in the store, Ive been a loyal customer for over 15 years and understand the process and would not have put myself at risk to pay any penalties for early termination. Im hoping you condider my request and waive the 200.00 fee. I have two other phones and hope to stay a customer however i want to feel like you guys are looking to treat me fairly.
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldnât get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze looked like.
I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013.
I was told that my plan would go back to the original since I wasnât getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.
I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Unable to find my Bill, I called T-mobile on thursday Nov, 15 to do so. The lady I spoke with gave me my balance and it had $88.40 in overage charges. The representative noticed that my agreement had just expired and she offered to waive the overage fees and put me on a new plan that had unlimited minutes. I said that I was thinking of changing carriers and she said she could also waive my December bill (excluding taxes) and set me up with free phones if I would re-sign with T-Mobile. I mentioned that my intent was to get two smart phones and asked what data packages would she recommend. She said that the 2 gig plan was $20.00 and was the best way to go. I agreed and was ready to order the phones but was not sure which phones to order for lines xxx-xxx-1863 and xxx-xxx-1864. I knew that I wanted to order a Galaxy SIII for line xxx-xxx-2360 so she started my order and said when I found out she would call back on Saturday Nov. 17th around 1:00 to finish the order. I did not order the phone on Thursday and was not even asked what color I wanted. It was agreed that I would finish the order on Saturday. I did not receive a call on Saturday afternoon, so I called T-Mobile back at around 6:00 Saturday night. The representative that I spoke to told me that I could only get a rebate (which was not mentioned on Thursday) for the phones and it would take 6 weeks or longer to get my money back. I was not happy about that but decided to proceed anyway. I ordered a phone for line number xxx-xxx-1863 (flip phone) and was told that there would be an $18.00 shipping fee for each phone. I asked why not ship them all together and she said this (individual shipping charge) was the policy. At this point I was getting frustrated but decided to proceed with ordering a phone for xxx-xxx-2360. Before I ordered the phone I said that I wanted the 2 gig data plan for $20.00 and she informed me that I could only get the rebate if I ordered the $30.00 data package. I informed her that this was not the deal I had made on Thursday and I wanted to speak to a supervisor or the lady I had spoken to before. She said she could not get me in contact with the other rep. but that she would get a supervisor to call me back within 1 or 2 hours. I reluctantly agreed, but went along with her suggestion but asked her not to proceed with anything until I spoke with her superior. I waited for 2 days and never got a call back. This was 2 times in 2 days that I expected a call and never got one. I called again after 6:00 to inform T-mobile that I did not want the new agreement and to cancel the phone I had ordered on Saturday and was told that the phone had already gone out and I should just "refuse delivery" and the funds that had been charged to my credit card would eventually be refunded. I told her I wanted to cancel the service and she transferred me to a cancellation specialist. The young lady I spoke to ( can. specialist) was very professional and rescinded my phone order but then noticed that line xxx-xxx-2360 was under contract until 2014. We decided that it must have been extended per my phone conversation on Thursday the 15th of Nov. She then told me to come to this website and state my complaint. I never completed this order and should not be charged any early termination fee if/when I decide to use another carrier. Thank you, Dan Newton Your timely response will be appreciated.
You can only email their contract review department there is not phone number to call. Customer care keeps you on the phone forever puts you on hold, they make it sound like they can help you and then at the end tell you there is nothing they can do to help you and say that it has to go to contract review. I have talked to them 3 times this week resulting over a half hour each time but it the end they are powerless to help because they are contract review. I asked them to call me back with the archive recording of me buying the last phone. I purposely asked them not to be in contract and told them that I would like to pay full price. They said they would call me back and never did. Then today shen I called again I was told they would be unable to do that. Why do they say they are recording my calls if they aren't saving them.
On December 2012, I went to a T-MOBILE branch on JEFFERSON blvd CULVER CITY CA. I bought a G3 phone for $600, the representative told us that paying internet $10 monthly we were entitled to heard music, WATCH TV, AND TO SEE ANY SPORTS. So I was under the impression that whatever he told us was true. I received the 1st bill on January 2013, with a amount to pay of $152, which is okay, but on February I received a bill of
$200. I was very disappointed with this issue, so I went to the same branch and I spoke to the same sales person, and told me that he was going to fix the problem and he lied to me again, I do not like dishonest sellers, so I called to T-MOBILE and I was told that instead of 24 hrs to fix the problem, takes 45 days to actually fixed. the representative was very dishonest, and rude when I went to his branch and lying about it. What should I do.
Hi my name is Fabienne Pericles. The reason why I am writing this complaint, is because I want to be out of the new contract I have with T-MOBILE and I am going to tell you why. On 10/12/2012 I went to a T-MOBILE store to get a phone, but because I have bad credit they said if I want to T-MOBILE service I am have to pay $200.00 for SECURITY DEPOSIT and $149.99 for SAM T999 GALAXY S III 16GB BLUE KIT, so I end up paying $398.80 everything went o.k the phone line is working properly. Then after couple weeks, I was at work, someone called me from my other phone, but my other phone battery was low, so I said I am going to call you back from the Samsung Galaxy phone, I dialed the number, it said on the phone MOBILE NETWORK NOT AVAILABLE so I tried a second time the same thing. I called customer service, they said o.k, they going to fix it, ok the phone line is fixed good. After a couple of weeks, I thought the phone line was working properly my bus was suppose to called me to tell me what time I'm suppose to start work, so I'am reading for her to call me, no call no call, I decided to called her, I pick up the phone, and dialed the number it said MOBILE NETWORK NOT AVAILABLE, she couldn't called me , I couldn't called her, so she called someone else, because my phone line was not working, and toll me this cannot happen again because when you are on call, you suppose to be prepared. that week I had only worked two days only and I needed that third day because I have bills to pay. so I called the customer service wanted to be out of the contract of course, that is the second time that happened, o.k they fixed they said it not going to happened again, so o.k. After two weeks, the same thing happened, on a saturday after worked, I was suppose to called my mother to bring me the keys when I get to my house, I'm dialing the number, same thing MOBILE NETWORK NOT AVAILABLE she couldn't called me and I couldn't called so I had to way outside. when I called customer service, the people in service did not want to helped me, some of then hang up the phone, I had to called back a couple of time, when I try to explained my situation, so I got tried because we were going no where o.k. But yesterday 11/23/2012 same thing happened I cannot keep doing this. I am doing my part, you should do your part. please contact me, thank you
Last month when I went to pay my bill at The North Riverside IL. location, I went to the counter and the employee(not sure of his name) asked me if I wanted to lower the cost of my monthly bill. I said yes. At no time did he say it was to extend my contract 24 months, had he said that I would have said "NO"! He made it sound like I could lower my bill with no contract extension. I would also like to add that I have been a T-Mobile customer for many years and I don't appreciate the run around I recieved. I called the customer sevice line three times and get hung up on twice. The phone customer service said I had to go to the store to resolve this matter. I went to the store and they couldn't help me either. I spent all afternoon to try to resolve this issue. I was just informed of this website by a phone customer sevice supervisor an hour ago. I wish to go back to the contract I had before this mess happened, with no contract extension, fines or fees.
Thank You,
Bart Kelly Acct.#439373474, not 867310783
I went to a local tmobil store to upgrade my phone. The lady told us that it would be cheaper if we would just change our plan from the fave fives that we have had since we got tmobil to 1000 minute contract. Not once did she explain to us that doing this would add $200.00 plus tax on to our bill for a migration fee. I asked the sales person 3 times what our new charges would be and she informed me that it would be $135.00 + tax every month and that included my $20.00 fee a month for my phone for 20 months. Yet I got our bill today 10/27/2012 and the total amount owed was $928.00 plus some change. So I called tmobil and the lady informed me that our text messages where not set up right even though we have had unlimited texting since day one, but that was the sales persons fault so after being on the phone for an hour she fixed that 500.00 plus charge leaving me with still owing $382.60. I am so sick of people at the tmobil store treating customers like crap once they get their sale/commision. I was told by the lady on the phone that I would have to go to the store to request my credit for the migration charges I went at 9:00 a.m. and two more times after that to get it fix but not once did I get help from anyone. The same sales person was there that caused all this and decided to get very nasty with me trying to tell me that she told us about the extra charges yet if she really would have told me about those charges I would have never changed my plan. We also got a spanish version of our contract witch we told her at the store and she just blew us off . I do not speak spanish. I am so ready to get rid of tmobil once and for all. I would like my account credited the amount I was over chargered (200.00) +tax. I do not see how any of this is right. I am very disatisfied with tmobil right now. Yu can contact me at 801-918-5351 if you desire to. I also can send you the proof of the spanish printing contract that I was given.
My husband and I stopped by the T-Mobile store in Okalona, KY to renew our contract that expired on Oct 4th. The young lady working in the store was very rude and did not seem to care about helping us. We have been a customer with T- Mobile for over 10 years. This happened on October 15th in the early afternoon. We when home a thought about how we were treated. We when out the next day and switched our service to Verizon. Our new service has been great, our only regret is that we should have switched services sooner. I will recommend Verizon to all my friends and family. I wish that T-mobile had treated us better.
I and my daughter have been t-mobile customers for years. Time to upgrade extend contract, BIG MISTAKE. Bought suppose to be up graded phones, and new plan The phones shut off in the middle of texting, talking or just sitting there, they shut down unexpected! Mind you they can only hold to app's and all the memory is gone, good gosh what did we get ourselfs into. Took them to the store guy looks them up and low and behold the first complaint is them shutting off unexpectedly. And yet you still sell them and were stuck cause we cant change phone's. I will be dropping my contract as soon as income taxe's roll in and will never ever ever recommend or use t mobile again!!
Dear friends,
If you are looking for a mobile company never trust T Mobile. This is one of the worst mobile company in USA. The custmer service is so bad and never do their job. The bill is way higher than they prmising you at the beginning. I do had a very basic contract with them just paying only $59.99 month and every month last two years i paid more than $150.00 for monthly for after their surcharges. It's like paid $90.00 more and make them rich.
Please take my advice Never ever go for T-MOBILE and don't get mad at the end of day. The bad customer service and they never care about even excisting clients. Defintly they will sweet to you the first day till you agreed with the fake contract that they offering you and end of the contract they squeese you and clean your pocket that's for sure.
Thanks and please take my Advice.
I got a call from your customer service thanking me for being an 11 year (loyal) customer. I was told that I could recieve a special deal if i renewed my contract for 24 months. I would get a free months service for November, and an upgrade to (3) Smart phones($50.00 charge each)mailed to my home. Also, 250 minutes added to my plan. I called a week ago to find out when the phones would arrive and was told by customer service that they could not find anything about the phones on my account!??? Am I now locked into a 24 month contract under false pretence? I am not happy about this!!! Please advise
I was a T-mobile costumer for 5 years. I recently switched to be on my husbands plan and to get an iphone. I payed my final bill and was then sent another bill for over $300! There was a $200 contract termination fee. I was never on a contract and always paid cash for my phones. I had changed plans 18 months previously because I has an incredibly outdated plan that was costing me too much. I did this change of plans online and I know I read everything very carefully because I DID NOT want to be on a contract. I even called and asked if it would put me on a contract and was told no. Well, apparently it did. And, I was charged $43 for a partial month from 02/27 - 02/27.
Its not about the money, although that is going to hurt this month. I am so angry that these companies can get away with anything and there is nothing I can do about it. I asked for her to send me something that states this policy and she said I could mail their service department and they will mail me something back! Really? She also suggested I just reactivate the line, because that would be cheaper than paying the cancellation fee. I told her that was absurd.
I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom's line taken out from my account and transfer it to my dad's account with tmobile.
After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what's the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he'll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!
I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract. I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature. What recourse do I have against T-Mobile? Thank you for your attention to this matter.
We bought a phone from Wal-mart and bought the replacement plan. We mailed the phone back UPS Reference number 72172623. We got a response that they would be mailng a voucher to get a new phone within 24 to 48 hours. It has been over a month that we have been dealing with this and still do not have a phone.
Wal-mart told us when we took it back that this process would take 7-10 days. I have e-mailed twice and my grandson has talked to people twice on this matter. Last week it was suppose to be 24 hours to get the e-giftcard for the new phone. This has not been a very good experience.
Disclaimer: This complaint was submitted by Roger Lennox on 12/09/2013 at IP address 174.20.171.91 using our T-mobile complaint form. This opinions contained in this T-mobile customer review titled, "getting a voucher for a new phone" do not reflect the opinions of this website.
Please help me my name is Lauretta Christy i have been a loyal T-Mobile customer, since 2003. My complaint is .i originally had five lines on my phone. I am the original customer , who added my adult children rather than go to another phone company. When i last renewed my contract. I was under the impression that they would lower my T-Mobile bill. with a monthly bill of $50.00 a piece with unlimited talk text, and the inernet would be divided. The only reason i renewed the contract they gave me the impression that my bill will be lower, i am guilty of of using 411 information, lol an i dont have aproblem paying what i use my daughter who was on my line 5060 decided she wanted to set up her own acct i talked her to staying with t mobile she wanted to keep her same number they told her no, she would have to go with another number, which didnt make any sense , i was just on the phone with customer service last month for almost 45 minutes, assuming we got my bill back to $325.00 dollars, now T-Mobile are chrging me $200.00 cancellation fee for her wanting to establish her on credit i was brought you another customer. I was told byAngie from customer service that when my daughter decided to have her on phone line it was bad enough they wouldnt let her keep her same number Angie stated they should have done what you call a change of responsibility. And for the past year when you talk to a customer rep, or tech or even a supervisor they give you different answers. I am so frusted with T-mobile i cant seem to get any satisfaction. The only reaason i renewed my T-Mobile contract, i was promised better service. each time i talk to a rep im on the phone with them for thiry minutes, at a time. i cant afford to keep going on like this somebody please get back with me ASAP. im about to call it quits. I dont have the energy to fight with you anymore. PLease call or e mail with an answer Lauretta Christy
Today January 4th, 2019 I have called 8 times to the *611 and transferred over ten times. My issue is still not fixed. I have an ein number for a business that I own. I was told I can get the family discount of 40.00. Which 40.00 was credited today for the discount because I was told it would not start until next month that I was already ready to go to go to the website and enter my email and phone number. Which I did, it says I am not elgible. I call back and reach a lady named Micah. Micah transferred me to the business account side. Which the guy transferred me to a place that needed a dealer code. Mind you I have already waited 30 minutes to speak to someone each of these 8 times. Now, I am waiting for a call back to get the run around.
My Phone was Stolen, trying to block phone but it seems hard for the agents from the Philippens to tell me the Status of the phone, also quality of their knowledge about purchasing a new phone was difficult to understand I have been a LOYAL customer for several years and getting very little help when I need support with a Stolen phone issue and trying to replace my phone, I miss your LOYALTY dept. if I can contact some one to help that would be great as I have no number for some one to contact me. Sincerely frustrated Peter Angles my SUSpender number is 818 636 5798
To Whom It May Concern
I’m currently a T-Mobile customer and I’m very disappointed in the way Customer Service and the Supervisors and Manger Jessie handle my account. On 12/22/18, I placed and order for the Rose Gold Samsung Galaxy watch and was told that I wouldn’t have to put any money down and that my monthly payment would be 15 a month and that I would get my watch on 12/26/18, and that I would would receive a E-sign document so when I didn’t received the document I call on Sunday 12/23/18 to verify the order I was told that it was processed and that I would get the document on 12/24/18 when the supervisor came in and processed the E-sign. So I called again on 12/26/18 and advise them that I don’t have a tracking number I spoke with Tiffany and she stated that she would call me back when she spoke to the person that did the order. When she call me back she stated that watch wasn’t order because it was on back order. I explained to her that I have called 3 times and no one took the time to verify and that I was dis pleased about the handling of this issue she then told me she could order it but I would need to pay 60.00 and I advise her that I should and they drop the call not me and that I want paying for it upfront and I should have to now. I then get a Team expert Thomas who tells me that he will send the black one out and that we could order the Rose gold on 12/30/18, he calls back today and said that it could be order but I will have to pay 60.00, I advise him that I should pay anything because that is the original agreement and T-Mobile drop the ball not me. I was lied to and T-Mobile has misrepresented themselves as a company and don’t keep their word to their customers. If you can’t provide a service the customer should be notified in a timely manner not continue to call in and the some finally does there job. I would like someone from the corporate office not the loyal team to contact me. You will be losing a customer behind this unprofessional behavior as a company.
DeMorry Walker
512-317-0009
I went to a store in laurel,Md to get my phone upgraded to the new iphone and the lady who attended to me was very rude to me. she really spoit my day that made me not to buy the phone and i been with tmobile for 5yrs now. i really feeled disrespected and insulted.
I do not even know if you are going to resolve my problem but I have to start here regarding my complain. I have been with t mobile for more than 15 years which now I regret to be honest. My main line number is 832 606 4260. I have two more additional lines but last Sunday around 11.30 am I added a new line and I was given a promotional discount for I phone 7 for around $210 for 24 months bill credit and in addition the representative gave me a promotional discount to trade in my I phone 6 and get half price of for I phone 8. I got both phones and only saw uncoming credit for the I phone 8 only and then I called customer servie to resolve this issue. Very Frustrating and instead of resolving my issue they are making it worst and no one was able to help me. Thursday around 11 pm I called for the third time and things got much worst, I saw two additional lines added to my account and when I call customer servive I was told that those promotions were wrong and I asked for a supervisor and I was told that no one is available. It is a scam , really. I AM ASKING SOME ONE TO CALL ME AND RSOLVE THIS ISSUE. My first call and order was on Sunday, December 16th with a representative named Tierra
To Whom it may concern:
I’m writing the email in great disappointment with the lack of respect, and level of in-experience, and competency of the T-Mobile Staff. Today typifies; to the extreme, Poor Customer Service at a level that in 48 years i have never experienced. About two weeks ago i called customer service on the phone to complain that my service was extremely low and that my phone stayed at one bar, this is never happened before but it has something to do with the new location i am usually at, the Customer Service Rep (CSR), advised that a signal booster would probably fix the problem, and so he mailed me one. When it arrived it did not work, after a 35 Minute phone call with Technical Support, it was decided, he would send me another one , because this one was clearly defected. the second one , same issue , the Third unit sent to me , same issue. so i gave up. i asked what so i do with the three sets of units i have at my home. I was told to simply take them to my nearest T-Mobile store and turn them in. so i did exactly that,.When i arrived the store was PACKED with customers and only one young man working the counter (poor kid) and he was sick coughing, hacking and sneezing all over the place, He clearly should not have called in sick. I waited 45 minutes to speak with him, only to find out he did not know how to do the return process, however he contacted someone on the phone and he was able to accept one of the units and print me out a receipt, we are now at 1 hour and 20 Minutes in the store, He Gave up because by this time people were ALL were complaining about the wait time and most of them walked out, He advised that this store was not a corporate store it was only a franchise store, and that i needed to go 3 Miles for a different store where they could help, Just so happens this store is inside one of the most popular malls in Los Angeles. I get to the mall and have to drive around the PACKED parking lot for 30 Minutes to get a parking spot. i get one and head inside cut my way through the crowds with two heavy boxes, I get to the store and the line is OUT THE DOOR, but i wait because i want to get rid of these things and i certainly DO NOT WANT TO BE CHARGED for them. I wait it out and NO one in the store know what to do, it was a cluster *****.
so I called 611 and two of the young ladies working the desk called on their phones for help all three of us on the phone with T-Mobile trying to figure out how to get these units back to where them once came. after another 45 minutes they gave up , and basically told me to take the units, with me and try to ship them. The 611 person i called refused to let me speak to a manager , put me on hold for a long time came back to the call and asked me if the problem was fixed. Bottom line i still have these darn things i am Disabled and cannot get around as freely as others. I asked the CSR about compensating me for my time and level of stress and anxiety this has caused me, she said have a good day sir. Aweful Aweful Aweful day..
Very Respectfully
Aaron G. Duplessis
323 508-6929
I am having problems with my phone telling me I do not have enough memory. I know that is not possible and there is something wrong. I went to the T Mobile store in my area and sat for 25 minutes and was not seen for help. Two women employees were working with other customers, After 5 minutes one of them went into the back and then told me someone would help me in a few minutes., However, after 20 minutes no one came. I then left. This is very poor customer service and I think T Mobile can and should do better.
Switched from Verizon to t mobile was promised better service after we got home the first night and could not make a phone call from our home in a very populated area. we were lead to believe that (TOWERS) were being installed at the end of 2018 and our reception would improve dramatically. sadly thats not the case. As more and more people signed on it got worse and worse till our service was so bad we had to use a verizon phone to contact t mobile customer service. what we wanted was to take back the phone we had to purchase because mine was to old for their system. they said it was an iPhone 6. I am extremely upset with t mobile. Clearly I was a victim of false promises. I will be talking with Management about this
Please see my Trouble ticket #21746526, and #{0}for one, Nelle 1394097 and Aira. My number is 323-342-3327. I purchased your international text, talk and unlimited data plan to prepare for my trip to South Africa, where I am now. It worked for 3 days. Every since then, only the phone and text were working at 2G. As I now have no hotspot to run my computer, Aira a new talk and text plan at $20. It is not working as there is now no 2G. I cannot make calls or text my clients and family in the US! I have made over 21 calls to Customer Care, but this is now the worse result. NOW, I cannot even call Customer Care!! I have spent hours on the phone with Tmobile when I should have been enjoying South Africa. Please help me sort this out. I need to stay in contact with my family!!!!
Tired, frustrated, screwed by T Mobile.
Stephanie Brailsford
I am unable to access my online account.
This situation has existed for over a month.
I have talked to 16 T-Mobile customer phone support personnel in the last month, visited T- Mobile stores in Seattle WA and Monterey, CA., all with no success.
I have had 4 different customer phone personnel commit to phoning me back within 48 hours, and never had one return call.
November 13th I was given ticket # 21552375.
I have occasions to add time to my phone outside the U.S. and online is the most convenient.
Ritchie Aird
I purchased a phone case for my iPhone XR and decided to take it back for a exchange ONLY . I explain I didn’t have my receipt but was told she’ll look it up . Well it took about 15min and she returned back and said she couldn’t find my receipt and that I need to take it back where I got it from...poor customer service skills . All I wanted was a different color. I’m not happy
IT IS 8:00 pm AND AFTER SPENDING 1:00 - 2:30 with MY LOCAL T-MOBIL LOCATION TO UPGRADE -----
MY PHONE IS NOT FUNCTIONING!!!!!! I am 82 and tried to call my son and it did not go through and contacted you and was told to go to my T-Mobile shop. I ONLY HOPE I DO NOT HAVE AN EMERGENCY.!!!!!!!!!!!!!!!
Transferred from Sprint in March. Did not receive bill until June. Submitted for rebate in the store with store manager where received the bill. Never received my rebate. Completed rebate in the store. No one will assist. This is false advertising and requires legal action.
Tried to send text but couldn't because I have had NO SERVICE since early afternoon. Tried to find way to email for help via desk top computer-tmobile wants to have me update my password, tired to by pass that as I like my password and DO NOT WANT TO BE CHANGING IT EVERY TIME TMOBILE BURPS!!!! After trying 3 times to bypass this step, tmobile locked me out. So now, I have no cell service and no way to contact tmobile. RIDICULOUS. tmobile should do their job and protect our personal information so customers don't have to constantly be changing passwords. I pay for service-I have NO service- I want credit for service i have already paid for and do not have. All cell companies should be required to have chat and email service available during "no service" outages so customers can get assistance and at the very least some sort of info on when service will be restored. Thank goodness for my computer because my cell phone service is junk!!!!!
On December 1, 2018 my ex-husband, who is not on my account nor is his old phone number a part of my T-Mobile account, was able to call in and receive information about gift cards that were sent to me electronically. There is an alert on my account that states that John Schantz is not to have any information concerning this account, yet he was given all of the information that he asked for. He did not have the proper name to the account he did not have the pass code to the account and yet and still he was given this information. The only way that I found out that he called in was that T-Mobile sent me an email that stated I had recently changed my pass code and if it was not me I was to call in. The supervisor that assisted me lied by saying they are allowed to give him general information concerning promotions that T-Mobile is offering. That is not the information that he was given. He was given specific information about my account and where the gift cards that were to me had be sent. T-Mobile has violated my privacy and my safety and yet you all refuse to acknowledge that it was done or even identify how and why it was done. I am requesting a copy of the audio call that was made to T-Mobile on December 1, 2018 at 8:39 a.m. concerning my account. I can be reached at 602 703-3420
I had to close out my account due to poor connectivity in my area. I called and cancelled and paid for everything on the 12th of August 2018. I had a credit on my account from a BOGO error and was told I could not use that to pay off my phones when I cancelled but would receive a prepaid card back after the last bill posted. I called back on the 28th of August and was told that my Apple Watch account was not cancelled and I requested again at that time for it to be cancelled. I was told that I had to wait until after the final bill was posted on the 4th of September that I would get my prepaid card within 30 days from that....so I waited. I called to inquire where my card was on the 7th of November and was informed that Akeem did not cancel my account but rather just suspended my account???? So apparently on the 9th of November my account was cancelled (Not the 7th when I called). I was told again that I would have to wait the 30 days and after many, many phone calls later and waiting until the 9th of December, I still have no tracking number for my prepaid card. I find it hard to understand why I have to wait the time, when it was a T-Mobile Employee error. In calling today (10 December 2018), I am now being told that I have to wait 45 days before anything can be done, if I have not received the card by then. Why is it so difficult for T-Mobile to pay me what is owed to me, I paid all of my bills on-time and paid off everything that I was supposed to have paid. I made no error...a T-Mobile employee did. I would love it if someone with some type of authority could help!
I am furious!!!!!!!
You people stink, stink, stink!!!!!!!
I just spent 2 hours on my day off in one of your stores and my satisfaction is ZERO!!!!!!!!
i have been a customer for over 5 years and you people have done nothing for me except take my money and talk the talk...B.S. that is.
Every time I go into your store with a problem I wind up spending more money and more money and listening to gobbledygook about why!
My phone was not working at all. No texting, no internet, no phone...I bring it in and the excellent young man who helped me and I will rave on him in a minute...could not really help me. He called insurance and the VERY INCOMPETENT WOMAN on the phone said "there is nothing we can do for you!" I have insurance on my phone but apparently it has to be physical damage...what is wrong with you people?
Just a bunch of greedy oligarchs ripping everyone off at every turn.
I just spend another almost $200 to get another phone that I am not happy with at all. They did not have another phone that would suffice apparently. I got an I-phone this time instead of the ever problematic android.
I have JURY DUTY FOR TWO WEEKS and need a working phone. They could not even program the new I-phone correctly and I have to come back later!!!!!!...Ugh.
The young man who helped me in the Minnetonka, MN store, Blake, was exceptional and I know he was shaking after I left. I was mad. I am not normally a jerk, but you people take the cake every time. So, so, so disappointed in T-Mobile and I would never recommend you to my worst enemy.
There were no loaner phones for me to use either. Once again you people STINK!!!!!!!
I have never been so angry!
So I now have a sub-par phone that I did not really want and spent money I did not want to spend because you GREEDY PEOPLE cannot take care of your long term customers.
I have 2 Samsung T-Mobile cellphones. 1 week ago, one of my Samsung phones could no longer charge - I was told the pins inside we phone dislodged. So I tried to switch to my T-Mobile Samsung Grand Prime phone I needed to have unlocked. After 2 weeks of paying off an old account so I could have the phone unlocked to use....after 6 visits to the T-Mobile store and online chats, I was told that the unlocked phone could still not work on T-Mobile's network.... So I am out of $300+ spent to clear up my account and two T-Mobile phones that I can no longer use. I do not have the money to spend on another phone. And to add insult to injury, after being told that the phone could not work on T-Mobile's network....I commented to her "I feel like a bag lady walking around with 3 phones" - since I carried all of my T-Mobile phones to the store to see if anyone of them could be used....I hear the reply from the black man who works at T-Mobile tell the othr man standing next to him "That's what we want, for her to be a bag lady". When did being homeless and having nothing become a joke and something wished upon another person? I am very offended by his comment! The amount of money that I have spent at T-Mobile to spend hours of my time on the phone with customer support on the phone, to track back and forth to the store on Eastern Parkway & Nostrand....to not have the problem resolved after spending so much money on a T-Mobile's service and products...to then be joked about people wanting me to be a bag lady! That is VERY POOR service and shows a lack of empathy & consideration for people who struggle to survive!
Wife visits local tmobile to get new screen protector for s9+. Employees hurried thru end result looks bad. Smudge &mark under. I went in hour later, Employees would not correct problem. Said that nothing wrong, said i came in with a bad attitude. Product has warranty. I paid 20 dollars for faulty installation to a man that acted like i had attitude. I'm so tired of poor service.
I have been a customer with T-Mobile for over 5 years, and I am so disappointed in the non flexibility with my current situation. I have been speaking with representatives over 2 weeks now, I have a user on my plan that wants to be removed from my plan and I also want her to be separate from me. Unfortunately I had a payment arrangement and an extended payment in place. I was advised I would have to be current to be able to have her moved ( by the way I am not even sure if she would be able to open her own account ) so I made all efforts to switch things around so I could pay the outstanding balance (payment arrangement) so I called so I could make the last extended payment and then I was advised I have to pay current bill ( December) because that's where the extended payment is. I couldn't believe this I got this far the representative was so helpful ( I don't recall name) I was transferred to a supervisor who explained the same thing the representative did and would speak at the same time as I. She said if I could wait till she speaks to her manager on Tuesday 2 days more, because the current manger is un flexible. I find the process and policies with T-Mobile unfair to loyal customers I have explained my situation over and over and I'm still in the same place. I being the main account holder am not leaving I just want an individual from my account to be transferred to her own account. No work around has left me so dissatisfied with T-Mobile I am considering in transferring my to another carrier.
Totally discussed with T-Mobile.
I moved to Miami from London. In the UK i use EE which is under the same ownership. They have excellent service compared to the joke here at Tmobile. I bought 3 months of pay as you go service with unlimited etc during the time it would take my immigration attorneys to complete my visa and obtain an SSN so i could go on contract. Since then it's been terrible. The first two weeks things worked ok then the service stopped completely them i could make outgoing calls but no one could call me then that was fixed bit the data stopped so i could not use text or data outgoing or incoming. In between of course the constant visits to the local store who are useless and even worse the hours spent on the 611 number to people who cut you off dont understand simple english and basically do not give a fuck. I do hope the exec at TMobile eat their own dog food and try to call their own call centres or visit a store and get a real customer experience. I bet not they are far too important!!!!
I am very upset by the way my account has been handled. I need assistance and what ever was promised I need that done. T-Mobile rep messed up my account and due to that major error I have a bill over three thousand dollars and no action from T-Mobile. I need some one from higher resolution to contact me to take care of this matter before my account is canceled. 818-334-9229. There is a lot to write about but I can not explain all now , when you call me I will go into details
been a customer for 15 years!!!!Your expert team members are a bunch of liars!!!!My son went to buy me a phone at Tmobile in Atlanta and I had installment payments set up and they ask my son to pay my bill !!!!They ruined my surprise and they runined my Christmas. They have given me the run around for 4 days on getting a refund to my son back the way he paid which was 69.71. They broke a law of my privacy. I don't tell my son the hardship I am having on a fixed income and my health. I want that refund back to my son.
When changing accounts and having a remaining balance on the old account, T-Mobile in all their infinite wisdom needs someone to remember their password for the old account. if they do not have that password they can not access it. So after trying to pay on the phone and being told we could not, we were told to send it by snail mail. So Within a few days we got a letter from a collection agency (please keep in mine we have NEVER been late and always had our bills deducted from auto pay). So after multiple phone calls with people who are not fluent in English, the advice was to go to the local T-Mobile store and pay in person. Mind you, we have been told before on several occasions to go to the local store and when we get there we are told that that particular service or action can be done on phone or online. The complaint is that it is absolutely absurd that someone needs to remember a closed out account's password and if this was going to be such an issue then we should have been told to remember it when we closed out the account. Few things are more fun that having to repeatedly call a company and explain to people who are not fluent in, English (Yes, I know the Philippines teaches English at all grade levels and is considered one of the country's official languages along with, Tagalog but that doesn't mean they are fluent) repeatedly...and god forbid the line disconnects and you have to explain the situation again to a different person. Seriously....T-Mobile can not access an old account without a password? My bank has never had an issue. My mutual funds have never had an issue. My cable company has never had an issue, my internet provider has never had an issue....so why is it so damned hard with T-Mobile? So after over 11 years of ALWAYS paying on time, as a thank you, we get a letter from a collection agency because the company can not perform one simple process and throws it back on the customer.
t mobile is a great service to have but their insurance is B.S. I got ripped off for a 100 dollars for a phone I only used for a couple of days..... then when you call they want to charge you another 100 for maybe another phone that might be a POS as well
The 1-800-397-8997 rep, transferred me to a Resolution Specialist; Madison. This individual was the rudest person I have ever spoken with at T-Mobile or any call center. She refused to get me supervisor or manager help and told me "I'm the highest person you can speak to". She had no care for the hours I have spent in your stores, on the phone with Customer Service and Assurant. People like Madison are the reason people leave companies - I am highly considering leaving T-Mobile due to your lack of care and concern. It has been over a week dealing with this phone issue and I am NOT 1 step closer. Madison should be fired and not allowed to speak with ANY customer. She refused to give me any employee ID, manager name or state she worked in
I placed an online order via the website around 11;59 on 11/19/18. The rep was very helpful answering my questions about service, plans, phones and a rebate. I was told that I would receive a $750.00 credit to my account with purchase of 2 lines of service and trade in of an eligible phone (iphone 7 plus). I continue with the service order, he requested MEI of my trade in and we proceeded with the service agreement. Esigned and completed via online. I received an email that my phones shipped on 11/21/2018. They were received on the 23rd. The package included the phones and an extra charger I ordered. There was no instructions as to how to send in my trade nor any mention of the rebate so I called customer care. They said they would take care of it and allow 10 days to see it applied. I was under the impression that instructions for my trade in and a return label would be sent. Having still not received anything, I called on 11/30/18 and spoke to Christina. She assisted us with the transfer of our phone numbers from Verizon to TMobile. I inquired as to the trade in process and not receiving any information, she looked something up and said I could take my phone to nearest TMobile store to turn in my trade. I questioned that and she said yes it could be accomplished at the store.
I went to the store closest to me Killian Rd, Columbia, SC. Omar assisted me and he called several customer care, online service, and back to customer care only to be told because it wasn’t on the order they couldn’t give the credit to me. I also spoke to the rep and said there were notes supposedly placed in the file when I called twice before. She was firm that I was not going to get it. I am considering cancelling service and sharing this with all my social media friends. If this is the service you give, this isn’t the company for me. I would like a credit and someone from corporate to remedy this. Order #1180044522*0838738549
I really wish this message reaches out the hands of executives, It's a long suffering with an order has been recently placed, and actually it was originally an old promotion. The story begins when I signed up this current service, I was convinced to buy one device and get the second one free, Because the slow process of T-Mobile, that promotion was expired but I was promised by the agent who handled my conversation back on November 2017 that I would be notified for any future promotion. That was not happened, but I found theses days another promotion of a free Samsung 9 with a new line, so I called to T-Mobile to find out if I could get it instead of the old promotion which was Samsung 8, the answer was no. I said ok let is do trade in with iPhone5 S ($150 off its price) then I was offered to get Samsung Galaxy Tab S4 at 50%, I asked where is my old promotion.. Any way, last Saturday, Ann Leah from "Team of Expert" promised me to escalate this issue to get this tablet free and no line added. Meanwhile, on 11/20the order of Samsung 8 S was ordered as I paid its tax with also a promise to be shipped within 24-48 hours, what happened is very strange, and I really want to share with you these odd things:
On Black Friday, UPS left a notice on my door for missing the package delivery, I never thought that on black Friday where all Americans nationwide don't stay at home , they go out for shopping. On Saturday (following day) I called UPS to find out when 2nd attempt would happened, at the beginning they refused, I asked where the location to pick it up, they provided an address not found. The address is 13000 Trinity Blvd, Euless, TX 76040, by the way based on this address, I live 2 miles away from it. I didn't find this UPS Access Point. I called UPS again as I explained that the address is not correct, I asked then for this location phone number for a help to get directions. What shocked me they don't have that place phone number. Imagine the have a phone number of their agent, I asked how do you communicate with them. I really don't know this strange stuff. I was promised by them that on Monday, the package will be delivered to me around 5 o'clock, I waited as no body showed up, I called I was told delivery would be Tuesday around same time, I waited with my wife who cancelled her Dr.'s appointment because we have now only one car, Of corse UPS didn't show up.On Wednesday early morning, one of the UPS managers called my wife as she assured to her that the package would be delivered today noon, we again waited and as usual no delivery. I called UPS again to find out what's going on, I was told that the request just completed yesterday and we don't know the day or time of delivery, so I asked to speak with a manager, she hanged up on me. I called agin UPS and asked to speak with a manger, the person who handled my call transferred me to a Survey instead, I called again UPS, but this time I succeeded to reach a supervisor (Scot) who assured me that some one would contact me WITHIN ONE HOUR, AND THE PACKAGE WOULD BE DELIVERED TODAY, I cancelled again another appointment at the dealer to get my car from the shop, I cancelled agin the appointment and waited until 8:00, As usual no delivery. I called agin as I was told this time that the package has been lost and it is under investigation.
What do you think after long journey of suffering to get my device.. This is the UPS where you do business with them and provide fake and not exsist location, no location phone number, and play games with the customer. What made me mad that they kept everyday telling me tomorrow we would deliver the package and they originally lost it and our schedule has been messed up.
I think this is enough for loyal customer like me and been long time customer with T-Mobile whether with group or individual account holder.
You judge now...
My card was recently charged on 11-02-18 for $178.54 and on 11-30-18 for $213.00. I called Tmobile on 11-25-18 to inquire about the second charge and I was told that there’s no information that they can give me as to why I was charge. I would have to wait till my bill is generated through the system in order for them to have a answer. To me it’s unacceptable to charge someone’s account and not be able to tell them why the charge exist, 5 days after their card was charged. I’m very unhappy with how I was treated.
Your new commercial with the screaming kid is driving me crazy, Its the most irritating commercial I have ever seen. I don't really expect you to do anything just thought I would give you a heads up, It might be time to get a new ad agency. they dropped the ball on this one.
thank you, Maynard Young
Went to the T mobile store in Rochester hills MI located at 1168 S Rochester Road Rochester Hills MI 48307. I was looking to purchase 2 new phones and transfer over 4 lines from Sprint. I was having a nice discussion with a young man who was honestly trying to help me understand the "deal" currently being offered. It wasn't until we were disrupted by a rude dark haired women who was obviously trying to go home early. She was condescending and very unprofessional and basically spoke down to me because I wasn't understanding the benefit of the deal. I have a masters in business and deal with numbers on a daily basis for my job. I can only assume she couldn't explain the deals properly to sell it to me. Because of the this experience, I will stick with my current carrier.
The workers at the T-Mobile store in Salem, Or. Downtown Store was pathetic..Particularly from the manager. He was cold and was very rude. This occurred 11/15/18 at 10Am when store opened. Fire him and get people in the store that can explain in simple terms how to correct problems without trying to sell me a new phone. Plus I have a prepaid phone and now for 10.75 I only ghet 30minutes added on for that price @ 33.cents a minute. I was on a 10cents a minute plan..What Happened. The man was so rude and di not care about what he was sharing with me. Did not look at my account. The women did but did not look at my history. I have had this phone since 2010..Fix your problems. Plus coverage is poor Here
I hesitate to give a 1 as that would mean 20% satisfaction which I am not. I am a new customer and it took over 6 hours to get me set up. I had several orders canceled for no fault of mine and one canceled since the change did not go through. This happened because the credit card company sensed a fraud due to the several changes initiated by T-Mobile. Hopefully T-Mobile realizes that customer acquisition is an important aspect of customer service. I am available to speak to anyone in management about this. I hope no one goes through this.
HB
How can you sell a product that your employees do not understand and cannot help/refuse to format at time of purchase? If you cannot help a customer format the iphone to icloud, stop selling Apple products. I spoke to a Tmobile employee at your 11925 Wilshire location in West LA. He was the second employee I had spoken to concerning this phone. His name was Raymond. Today Raymond refused to help format my phone to icloud. I purchased this phone from this location two weeks ago. He instructed me to go to an Apple store. He spoke over me and wasn't listening. Someone needs to properly train Raymond. Its not okay for Raymond to talk over customers and refuse to help customers if he uses a formal prefix such as "Sir" while doing so. His tone and attitude stunk. It was clear to me that unless I was purchasing an additonal service or phone, Raymond didn't want to be bothered. I asked Raymond to close my account. He then suggested that I use one of the phones in the store to discontinue my service. I plan on going to another service provider this week to help me with that. As far as I'm concerned, Tmobile sold me a phone I can't use.
I had paid my next month bill when I got the notice on 11-9-18 at the T-mobile store in goshen in, but my service was still disconnected 11-11-18. I filed a complaint. I was able to get the manager at that store to check into it. He found the problem and I got my service restored. He was very helpful and professional. The problem was taken care of quickly.
I paid my bill for the next month when I got a notice on 11-9-18 at a T-Mobile store in Goshen In. I got a receipt for it. I paid for it with my Visa. Now T-Mobile has turned off my service after I paid for it. PLEASE restore my service. I have done nothing wrong. my phone #574-327-1035 Virginia Aman.
Hi,on dicember 20 I got a deal hookup at the Miami lake store,2 lines and one tablet for $80 dollars.The reason was that I have a tenet discount program and the store manager give me a free tablet with $20 dollars credit back each month.for all this months I call or visit the Miami lakes store until today that a new manager say that my bill is $100 and that I have a $30 dollars balance on my account.I pay the $30 dollars and I call customer service over the phone,the 20 dollars service was found by the customer service and advice me to call and complain because the agreement on free tablet as a hookup store is on my dec bill.Also I coment to the store manager to change wireless carrier to sprint and is like they don't care to loose customers.I return back to the store and spoke to the same manager because she charge me $30 dollars for a free promised tablet and nothing happen.I feel like they don't care if the customer is happy or not.
I am t mobile customer from 10 years
4257864911
I made auto pay
I did not know why they say it is not working
I am on hold for 1 he with music
Poorest service
I purchased an LG Stylo 3 phone from T Mobile this past Feb.2018. The battery is swollen, and about to explode. T Mobile sent me warranty information with the phone, but no time frames. I've only had the phone approx 8 mos. I've taken good care of the phone. I'm disabled and need a cell phone at all times on me. But right now I feel like the most undervalued, and hoodwinked customer on the planet. I've dealt with a lot of shady businesses throughout the years, and all that advertisement about all the good services you provide, and how you value your customers is not true, T mobile...and I hate being lied to; being bamboozled, hoodwinked, now that I'm having problems with my phone!!! The hoops that you are making me jump through is unreal, and ain't gonna happen. I pay you...you are not paying me for the service. You have to know that all of these hoops you make us jump through, when you should be exhibiting stellar service in our times of need with your devices, says to me, that you have lied to me, and that you have no value of me as a customer what so ever!!! You are a multi billion dollar company. I can get better service than this from my local small time cell phone provider around the corner from my home. I've been reading and hearing about your review when it comes to issues/problems that you are creating for your customers...because when we have problems with a relatively new phone, you should be jumping at the chance to resolve this issue for me. I've been on the phone talking to T Mobile for the past 3 days about this matter, and all I'm getting is passed on from one representative to another, who leaves me at the same level of no resolve as the last Representative did. As a result of this. my chronic pain has gotten out of control. You should be ashamed of how you treat us!!!! We may be dumb about a lot of things, but we're not stupid. I have been a good customer of yours for over 6 yrs. The 1st phone i had with your service was a hand me down from my daughter (Samsung Galaxy S II). it worked well for 4-5 out of those 6 years. here i go buying a brand new phone from you, and it malfunctions in 8 mos time, and you hoodwink me about your warranty. I'm gone...I will tell all my family and friends what you've done to me, and tell everyone I hear asking me about your service (even if they don't ask). I am going to tell them about my experience and warn them about you. You are unethical!!!! You got all this enticing advertisement about your service, but it doesn't even hold water. Some of that lavish money you spend on advertisement should be assigned to better warranty, replacement device/parts service, so we don't have all of this difficulty getting the parts we need under warranty/replacement; you don't make your warranty clear in the 1st place...and this is a start. Why you want to make your service so difficult for us to obtain when we need you to rise to the occasions with these issues? Why do you pretend to be such a world class service, and show your ass like this when I need you to honor me as a devoted, and loyal customer? I'm hurt at how your are treating me. I believe there may be hundreds of thousand of customers who may have experienced the same feelings. Is this really who you are, and what you are about?????????
100% disable Vet need your with billing problem stared when T Mobile billed me twice for 140.63 on 5/17/18 once on visa card ending in 8164 and on discovery card ending in8266 when I got credit card bills in june 2018 called T Mobile billing for the next Month spent hrs on phone with no results then fax Info 2x each time said never got have names and dates because of not getting any help drop service in 7/18 kept getting bills in Sept went to T M obile store Clementon NJ one of the Reps name ED WITTS called and spoke to superviser Latora ID no.1232103 after30mins said every thing allright in 10/18 resived bill for 51.50 said FINAL BILL so to end this I PD. it in full T Mobile cash CK. 11/6 recived an bill for 40.01 call 11/7 8.09 am spoke to nekia on line 23Mins disconnect call back 8.11am they said suoer will call 15 Mins now 11.07 no call and now saying I owe 160.00 for refund they to give back to credit card CO which was their mistake from when they charge me twice on 5/17/18 so please can someone help me thank you Frank Mercantini VET WITH PTSD home # 856 783 5579
My complaint is that my last 4 numbers on my social security is still being update I went in person last Monday October 29th to get it taken care of. Why is this taking so long? I was told 24 to 48 hours. They should not tell their customer that is misleading and wrong information. Today a week later it still being updated. I cant access it to find out when the hot spot device I purchased. This is ridiculous.
The company went into my bank account 17 days after I transferred to a new cell phone company and 17 days after I called to stop auto pay and 17 days after I was told that my final bill will be between 17 and 27 dollars. The company as horrendous customer service and I've literally spoken to over 10 different people. And did I mention that a return call that I was supposed to receive around 8:30pm turned into a midnight call from T-Mobile. HORRIBLE CUSTOMER SERVICE!!
I dropped one of my phones and a couple of days later the phones screen turned green and the phone was unusable. I spent over 4 hours on the phone getting transferred back and forth from T mobile to Assurant insurance company. I wish T mobile corporate can listen to my phone calls to listen to their customer support representatives giving me the run around. A couple of days late I get an email from Assurant saying I am denied on my clam. I don't want to call back because the service is so bad and I don't have the time to talk to people that don't know what they are doing. You are told one thing and something else happens.
I am having issues with dropped calls. I am in the Denver, Co area (80211) and spoke with your representative at a local T-Mobile outlet. He completely dismissed my concerns with the excuse of my owning an older phone. It is a Samsung 6 which is still for sale and claims to be compatible with your network. A one year old phone should still have the ability to acquire a signal unless somehow your towers no longer function. When I say an issue with dropped calls I mean that I have not had a complete conversation for two days. Your representative shrugged at my concerns and suggested I change carriers if I cannot afford a new phone. This is unacceptable. I expect some response to my complaints other than an off-hand glance at my device and curt comments about my needing to buy something else.
If I do not get an acceptable resolution I will escalate this further, something I do not want to pursue.
Hello, My complaint deals with when I first signed up for T-Mobile service. I took the promotion for senior at said I get two phone. I switched from Sprint to T-Mobile. I was told that we give up the phone and got new phones. I called sprint while there in the store and was told I must return the phone and any electronic equipment or I will have to pay $640.00 for the phone. The associate heard this message from Sprint stating they need the phone or pay the cost of the phone. The T-Mobile associate said that T-Mobile will send a VISA Card for the cost of the phone to pay for it. Oh we did ask what they are going to do with the phone and was told it would go to the warehouse.
\Once I got the final bill like requested I took it to the T-Mobile store to get assistance to upload it to the system. I was told that I would be contacted and they would pay for the phone.
2 weeks later and after calling customer care center and told that they could not help by one person stating she had one hour before she got off and send me back to the original phone care associate. Mary who is a supervisor for night shift said she would work on helping me and getting information on how to help me.
This was last week. Now I still have not gotten this resolved. Since the phone was taken and said they needed it I am asking for you to pay this $640.00 phone bill.
Help me
Pamela Williams
3754 Olson Drive Austell
Hello Complaints department,
I have tried to transfer my company's phone number to me (change of responsibility), and it has been the hardest and the most frustrating experience. Most of all, I am very unsatisfied with employees at T-Mobile store #7721 located in Fletcher Avenue, Fort Lee NJ 07024. I have dropped by this store more than 5 times physically and called them several times. And my problem has not been resolved yet. I suggested to put a reminder to check my number and inform me back once a day, they said they couldn't. I have tried so much to be in the store personally and call them. They said they are too busy. I am ALSO busy!!!!!! It is not only YOUR EMPLOYEES who have things to do! What kind of responses am I getting from them?!!!!! Being busy cannot be an excuse to not treat your own customer with attention and care. A few items to highlight are listed below:
1. Unprofessional and untrained employees - They are not trained properly. Instead of actively listening to the customers' problems and issues, they (at least 4 different employees I talked), cut me off with what they thought the problems would be. So that I had to repeat myself in numerous times. Also, no one employee tries to own my issue, so I had to literally repeat myself with my problem every time I came to the office. I know a few employees already knew my problem and concern because I already talked to them. They should have stepped in and come and try to help me instead of new employees. At least I had to be in this store for multiple times physically to confirm if my company's phone number has transferred to me or not.
My question is that why one employee can own one customer's issue/problem and resolve them. When I am walking in, I can also feel that the employees are negligent and not attentive to the customers. They tend to talk impolitely and rash. Do they even train to be a representative? Do they even care about the customer satisfaction? I am asking for treating customers like a king. All I am asking is to try to respect them and listen to the customer's issues and problems to resolve.
2. Locked into the point of sale device tablets - Although the employees confirmed that the company number was finally handed over to me in their "COMPUTER", they could NOT sell me the phone because the store's point-of-sale device TABLETS are not updated and they don't show me as a new owner for the transferred number. They say that the updates from the T-Mobile computer system to TABLETS would take longer than 3 or 5 days. Why do these take this long? My phone was transferred on Friday morning and it has not been updated in their TABLETS as of now, which is 7:30 PM Saturday night.
3. Store employees have been ignoring me when I called to check on my phone number in TABLETS. I called 3 different times and all of them they put me on hold longer than 7 minutes. I had to hang up and re-call them again. Although I called them again, they once again put me on hold. Is this a way to distract customers?
4. Store employees continuously say that it is NOT MY FAULT. They are taking their jobs personally. Since nobody was helping me and I have been sick and tired of calling them and putting on hold for a long time and numerous hang-ups, I asked them to check my number once a day and confirm back to me (via text or phone whichever is easier). The employees said they cannot. Why can they put a reminder and note to check customers' account status and contact back to them? I am not asking for checking 7 days and 24 hours. All I am asking is to put a reminder to check my account for once in a day and confirm back. Can this simple request be managed? All I am hearing is that we can't without clear explanation and asking me continously calling them. Well, although I call them it seems like those who I already talked for a few times don't seem to remember my issue.
Please train employees adequately. I was about to buy a phone from this store because it is located near my home. Now, I am definitely going to another t-mobile store for purchase. Also, once the number is transferred, I am transferring to one of your other competitors. Unbelievably frustrating to get customer care and I am truly unhappy with this process.
Best regards,
Sue Kim
I signed up for a payment arrangement which was scheduled on I believe September 10, 2018 for the amount of $77. On September 8, 2018 I called him to T-Mobile on my cell phone and pay that balance off. A couple days later T-Mobile took that money out for the schedule payment arrangement. I got a text message from T-Mobile saying that I still owed money. I did not understand how I old money because I had just paid over $140 within a 48 hour time span. So I called T-Mobile and spoke with probably 10 or 12 different wraps over the past 35 days about the problem at hand. Nobody helped me, everybody just kept passing me down to another rap to another rep to another rap nobody could give me answers. I acquired overdraft fees from my bank account I acquired late fees from T-Mobile. Just today I got a text message from T-Mobile stating that they found my last payment and that it would be applied to my account. So I contacted T-Mobile again and I spoke to a representative today and I asked her if she could reimburse me for all the late fees and overdraft fees that I received it because of this missing payment. She replaced all the late fees that I acquired. Then I asked her if T-Mobile could compensate me in anyway and that they need to for this inconvenience. I had to take a full days work off because I had to drive to my bank get a big statement print it out then I had to drive to the T-Mobile store and present them with the statement because the representative that of told me that’s only way to get reimbursed, long story short I had to take A whole day off work to solve a problem that T-Mobile caused. T-Mobile made the mistake, not me I’m the consumer I pay T-Mobile which is the provider my bill but T-Mobile lost my bill my payment for a month. I’m very upset with how I was treated and how everything went down. I asked to simply be compensated and they flat out told me no. I’ve been with T-Mobile for three years now I switched from Verizon that I was previously with for 10 years because my mother told me that T-Mobile was the place to be. I’ve had countless problems I’ve already purchased 3 pound phones out of my own pocket because representatives that the past three years while having your service have said that my phones were in adequate enough to receive tower signals. I’m done with the problems and issues if I’m not compensated in some way then I’m done with T-Mobile for good. And I’m gonna go to Fox two news station and Tom about my experience with T-Mobile and I’m also going to tweet about it and Facebook and let everybody know my negative experience with T-Mobile.
Hi My name is Dorothy i went to your store in winter haven florida store # 5733 .997 Havendale blvd NW. to pick my husband phone. on Tursday October the 4th , because t moble has sent the phone there. when i got there. the guy told me it will take a few minites.i said i am going to the store. i will be right back. he told me it would be ready when i come. so i came back to pick the phone up. it had not finish as yet. he told me my old phone just need up date. noting wrong with it,so i told him, why it keep cuting off and getting hot. and can,t keep the charge.he have me waiting for two hours in the store. and was nasty to me.and charge me $ 6. 00 if these are the type of people you guys going have in the store you will not have any customer. no how to talk to customer he lucky my husband was no with me. my phone # 863-521-3330
Fraud by your local dealer here in Cleburne Texas. I tried your 2 week special to see if your phone would pick up better than At&t South of town. Employees told me I could try it and return phones and switch back to At&t. They said they did not have a tower south of town but to try it. It would not even receive calls one mile out of town on Highway 171. I returned one phone in 3 days and meant to return both, but was informed I needed to switch to another carrier or lose my numbers. So they recommended Consumer Celleur, which I got phones issued and the line changed. Went in and they ok all changes to consumer celleur and assigned my number to consumer celleur. I asked and they said I was in the 2 week return policy, but since the signal would not work south of town the time limit didn't matter. They said they had to get my $125.00 deposit returned to the store and they would credit my credit card. I went back in 2 or 3 weeks and told them I had never got my money credited. I got a story about T Mobile had not sent it. they acted a little strange and I asked for owners phone number which is required to be posted as a contact and was not. They claimed they did not have it. I also say when I was there and they pulled up my account it showed I had an account with T Mobile. I asked the Black lady and she said it was an error and she would correct it. Now I had AT&T for 20 years and I doubt that I should have been charged a deposit anyway. Both employees have been fired for similar deals but mine was never corrected. I got a notice recently that a collection company had filed a charge off from T Mobile on my credit bureau. This needs to be corrected immediately of I will have my attorney go ahead and sue T Mobile and ask the DA to look at possible charges for theft by T Mobile employees. I also want my $125.00 back. Thanks Don Rice. PS it should be easy to verify this by checking my signup date with consumer celleur.
Contacted CS since we were overcharged; asked for explanations and corrections. CS kept on insisting everything was fine; after a bit started asking for full credit card information to "correct' whatever issues there were - despite that information being in the system and previously successfully used.
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