T-Mobile

Many lies

5 hours on hold in 1 day .

Over a dozen calls and multiple chats.

I still cannot get help.

Hung up on by representatives and supervisors.

Supervisor who says I’ll call back wait by your phone at 1am and but 3 am still no call.

I’m on day 2 call number 17 so far 2 chats 3 calls and over 2 hours on the phone

I went shopping for a new phone.

I suggested looking at the iPhone 13 mini, I ask for an alternative due to its price.

The seller didn't show me as many options as expected nor tried to compare the different models in more technical detail.

I never get to compare the phone I bought with the iPhone I was about to buy.

I do recognize that the seller did suggest different payment options.

What bothers me is the lack of interest in comparing the different phones.

After that, he asks me if I want to transfer my data, but I decline.

Nevertheless, a couple of minutes later, he initializes the process.

That implied a wait of 45 minutes in the store and an unconcluded procedural.

Then he proceeds to overexplain how to resume the data transfer.

The phone I get satisfies my needs, but it is…

I do not have phone service as my LG device has been disabled & I don't have an alternate phone.

I engaged in an online Chat with Team Mobile, however, I was advised, after 20 years of service with a good payment history & no active device installment plans the best Team Mobile will do is confirm that I can buy a new phone on an installment plan.

No trade in offer & no commitment to restoring my phone service since they are shifting the responsibility to their "Partner" LB.

I am flabbergasted, since it was suggested I call LG knowing full well that I don't have phone service.

Never mind the quote on quote Partnership is between Team Mobile & LB.

My only agreement was, & remains, with Team Mobile.

I purchased my phone through Team Mobile, as well as numerous phones throughout the…

Hi I was trying to make payment for my phone with no +14707469715 however I found out the service no longer on my sim n I can’t long in with my email neither on my phone so I can be able to make payment

Kindly advise

Regards

David

I ordered an additional line over the phone and then changed my mind and called back within a week to return the phone , I provided the tracking number and was given case# 317721645 to document evidence of the call and told once the warehouse processes the return of the phone i would be refunded the deposit and sales tax of $171.

00 paid for on my credit card.

I called a week later and was told the disconnect was not processed correctly and the return label that i used to return the phone was for a delivery address for trade in credit instead of return new equipment and it would require more research and they would call back in 10 business days and no one called back , I called again and again explained the issue and the agent advised the line was still showing as active on the active…

I tried to contact Sprint Customer complaint via email and the link returned undeliverable.

I have now been trying to register my complaint for two full weeks now.

My email this last time read:

To whom this may concern:

I am very disappointed that I did not even receive an acknowledgement of my previous email and customer concern.

If this is indeed the costumer concern department, then you've not done anything to help assure me as a previously loyal customer if over 20 years that you care about your customers.

I need an immediate response to my complaint or I'll have to take this to the next level of filing a complaint beyond sending an email reporting a customer service agent.

Expecting a response, and hopeful this was merely an accidental oversight,

Rebekah Tinsman

Sent from…

I went to the local T-mobile store to ask a question regarding 2FA messages.

The two young men working the counter were a) arrogant, b) gave me wrong information, c) asked for my T-Mobile userid and password, and d) insisted that my only option for solving the problem was to buy a brand new phone.

My account is a pre-paid one, and I just put $100 into my balance.

I hope I can run it down fast, and then find a better carrier.

It's no wonder people are rating their service "poor" if this is typical of the people running the stores.

Hi, tmobile, I hope you can reply to this.

I got a text saying $248.

40 was spent under my credit card on 4/22 while I was sleeping.

Whenever I use my credit card, I automatically get a text message containing information like dates, time, and the amount of money. (That is how I set) But I am not currently using tmobile and have never used it before.

It is not my friend nor my family who used my credit card or tmobile as their phone carriers.

I haven’t lost my card and it is still with me right now.

I called both my card company and tmobile and tmobile told me they need at least account details which the card company told me they cannot provide because they do not know it.

The attachment below is what they sent me to send it to tmobile for a refund process.

Could I please get a…

I am reaching out to you in regards to a matter that I am dealing with in regards to setting up new service with T-Mobile.

Let me start by saying, that my family was a T-Mobile customer for 15 years and then we were persuaded to move to At&t which was the worst decision ever.

On Saturday, 4/25 we went to the store in Independence, MO located at 17820 E 39th St S Ste 102 and was working with a gentlemen named CJ.

We told him we were looking to switch back to TMoblie and what did they have to offer.

He explained the bogo deal which was perfect.

We would be adding 4 lines.

Myself and my one daughter would be getting the Iphone and my husband and my other daughter would be getting the android.

He also explained that the 3rd line was free.

After CJ ran the numbers I paid the $120.

00…

I decided to switch my cell phone service to Tmobile because of a "deal" they were offering.

I was told I would pay $55 per month for senior discount and family plan.

Two months now I was charged over 126 first month and now second bill for 96$.

I called about the first bill and she confirmed my 55$ agreement but now second bill comes in.at 96$.

I am stuck for two years because of the phones that came with the deal.

Should never have left Consumer Cellular.

Now I will pay $30,more per month.

I recently bought a phone and the phone that was given to me was not the phone I agreed to buy.

I am having technical problems with the phone, it doesn't seem to be new.

It's not right that I pay for a phone that might be used and returned by someone else.

I need a phone that is new and that works asap, I used the phone for work and I cannot afford to have issues.

I need help regarding this situation.

Mary Ceja very rude and disrespectful.

She told me someone would help me and she never returned to help me out.

She completely ignored me.

This took place at T-mobile store 3SCD in Addison.

I visited you store in Sterling Heights, MI - located on Van Dyke and 14 mile road.

I went in there to get my husband's new phone activated but ended up deciding to upgrade my iphone 11 to a 13 plus.

I did asked to upgrade to the 13 pro with out knowing that you guys have a 13 pro max.

Now had they been good representatives, the first question to me should have been for me to take a look at the display to make sure the 13 pro is the right one for me but that didn't happened; therefore, leaving me thinking the 13 pro was the best one for me.

After looking over the phones, I realize the IPhone 13 pro max was the better one for me, so I asked if I could switch and was told no flat out no compromising nothing just no and if I did I would have to pay a 70 dollar restocking fee.

Remind you…

I’ve recently installed the T-Mobile 5G home internet device.

When it is up and running it is a very good solution for cutting the cable from Xfinity.

However, the unit tends to drop the internet connection every so often for 10 to 15 minutes.

This has happened almost every day since getting the device.

I’ve been in contact with their customer support and after about an hour with them, all they had to say was that they were making improvements to their network and that caused the outages.

I had done Google searches on the issue of internet dropping using the 5G home internet devices and there are over a thousand reports of the same issue with the device starting in 2020.

Some think it’s an over heating issue.

You would think they T-Mobile would jump on tracking the issue to come up…

Charging me for a phone the store told me was free,I've been calling and been told the fee would be removed,it's still there.

In early February we signed up for T-Mobile’s Home internet based upon the fact their website showed it was available in our area and was advertised as being faster and cheaper that what we currently had.

We ordered it through the website, but once we received the equipment (Including the 5G Gateway router, Synch UP Drive device & a set of headphones that were part of the deal-though you must pay for them in installments) we found that we were not able to get a strong enough 5G signal for it to be effective.

We live in a small rural town, so we knew that was a possibility.

It was disappointing, but not a huge deal.

The issues started with the return/cancellation process and then charges after the fact.

In calling to cancel the account they couldn’t do it over the phone because we…

Dear T-Mobile: We have had an issue with one of our phones from T-Mobile.

Phone number: 540-383-2690.

The phone quit working on Friday, January 28, 2022.

The phone will not receive or make calls.

The message is call failed for both.

I called customer service on Friday, January 29, 2022, and spoke to several representatives.

I talked to a rep named Joe, he was wonderful.

I had been on the phone for a total of approximately 3-4 hours.

I made a trip to the Burgess Road T-Mobile store on Saturday morning (which is approximately 30 mins from my house).

The rep in this store put a new sim card in the phone, which was recommended by Joe, after nothing else worked.

Got home from the Harrisonburg store on Saturday morning and the phone did not work.

Monday, I left work and went to the…

To whom it may concern.

My name is Dung Dang, on October, 29, 2021, We were enrolled to T- mobile plans with the promise that We will keep our old phones numbers, but it turned out, all my phone numbers were changed, and we were charged $105.

00 dollars for 3 lines from my credit card, and we were not happy about that so the next day I came back to the store on 2990N Campbell aveste140, Tucson, AZ, 85719-2994 to ask for keeping our old phone numbers, but we couldn't, so we decided to cancel the service from T- Mobile and was promised that our money will be return back to my credit card, and it's never happen until today Jan,16,2022 with 8 trips back and forward to the store without success with many promises .

Mr .

Mark he is store manager spent a lot of time to deal on the phone for…

I called asking about the internet service for TMobile and to see if it was available in my area.

When it was not, I was told that a MiFi Hotspot was an ample substitution for internet service, no mention of data caps or anything.

I was actually guaranteed on the phone that this was a suitable replacement and even a better option.

There is a 100GB data cap on this device and for someone doing work from their home (stated on call) I'm not sure how anyone could suggest this.

TMobile then told me that I would be responsible for shipping this device back (it still has not been received) before they would cancel anything.

I've been a customer for several years and can't understand what happened.

Why would a sales person essentially lie on the phone and say that 100GB is a "suitable"…

the customer service they put you on hold for 2 to 3 hours

I signed up for T-mobile's wireless internet service in October and decided to cancel it in December.

It was then that I realized i couldn't cancel service online or with the T-mobile app.

I had to call.

Waited over an hour to talk with a live person.

Rep was polite enough, and cancelled the service saying I'd get a refund.

All good.

A week later, I got a bill in the mail saying that there were two monthly service charges applied to my account plus 2 additional fees charged because they were unable to charge my account.

First of all, there should be no charges since i was told when i called that I would get refunded.

In any case, even if I didnt get the last month's refund, why should there be two charges equivalent to two months' service charges?

And now there are the additional…

I want to make a complaint about a t mobile worker at the portsmouth blvd location in chesapeake virginia.

He was black with a mohawk.

He was very hostile threatening and nasty and rude.

This is the location in shopping center with 7/11

On 11/12/21 I went to the store T-Mobile - 3fsv 8290 26 mile rd.

Shelby Twp.

MI 48316, to reduce my phone bill from Sprint of $144.

28 per month.

The people who assisted me were Shaw, Stephanie and Selma.

They provided the Magenta Military plan at $110.

00 a month with Auto pay.

I said would the cost of the plan remain the same if i cancel the 3rd line due to no use.

They said it would remain at $110.

So we completed the purchase.

I received a text my bill would be $123.

10 with auto play which we signed up for.

On 12/16, I went back to the store and asked why is the bill more.

They researched and said because the 3rd line was cancelled.

I stated if you explained it correctly I would have kept the 3rd line.

Selma and Stephanie apologized and said they did not explain it…

My family and I are Sprint customers.

Happy with their service .

Loving our phones .

We are also a family of lawyers .

Unhappy the merger went through .

Unhappy we have to buy new phones which t mobile s own reps have said are inferior to what we already own .

Furious T mobile is offering us only $200 per phone when they're offering $800 to buy ppl out of a contract .

Unhappy the t mobile reps we have met are rude when we went to discuss the sprint texts indicating our phones will soon be paperweights .

We suggest you offer better compensation or have the merger recalled.