T-Mobile

First contacted them 11/27/21 to get in on the Black Friday special promos.

Over 4 days I had scheduled appointments for a phone call to set up service (transferring 4 lines plus iPad).

The first 3 appointments were not kept by the T-mobile reps.

Every time I found someone new, that person promised to keep the appointment but did not call at all.

The 4th rep promised to call and did, however she called over an hour and a half late, and I was not available.

With each interaction, I stressed that I wanted to make sure I got in on the Black Friday, which was now Cyber Monday deals and was assured that I would.

Finally the 4th rep called the following day.

After a 2+ hour phone call, I was assured that everything was set up, however was informed that I would not get the "free" AirPods…

I been a customer of sprint ( T-Mobile now ) For many years and today for the first time I had a horrible experience.

I contacted sprint through the app and the customer service representative did not seem to know what she was doing, I reach out to them because I wasn’t getting text messages on my new phone, instead of fixing the problem she did something to my phone and I couldn’t use the phone at all.

She transferred me to another’s person and this person was rude and couldn’t fix the problem after all.

I was on this chat for an hour and half and didn’t solve anything, they only made it worst, I went from having a working phone to a phone with no service.

I’m very disappointed.

I can not reach anyone at corporate or customer service..

I was at work and used the communication chat on line.

It took me 5 hours to try and work out payment.

I finally just gave up.

Very very very poor customer service.

I get that people are young and it’s cool to not care about actually helping a customer when they should be helped….

I get that.

Terrible customer service.

They bounced me around and could not figure out how to get me a replacement phone or how to file a claim.

Everyone was clue less.

Long hold times and they could not resolve My issue .

The reps were laughing in the background when i called like they were not even working i said hello several times and had to hang up because nobody would speak to me they were just laughing.

WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE.

I just wanted to get my phone fixed.

Been working on this for 2 days!

So stressed out.

The young man who works at the Shelton Connecticut T-Mobile store might no his job well but he should not deal with the public.

To be talked down to by someone half my age and then call me a liar is not acceptable.

was a at&t customer, T-Moble said there was a rebate program for customers that switched over to T-Moble. i called them today and was told that i did not meet the requirement.

Also called the store and they said they did not remember.

The only reason i switched was for the $650 rebate.

I even purchased 2 new phones from them.

Stay away from these people.

I can see why they have a poor customer service rating.

On my rating of them i would not even give them a 1 store.

I had to wait almost two months till I received a phone I was suppose to get the next day.

I get paid bi weekly every Monday.

I arranged for a electronic payment for the 28th.

I get paid on the 27th.

They made it for the 21st & refuse to correct their error.

I’ve had nothing but problems since joining your network.

Now my services will be cut off because your employees set up payment for the 21st instead of the 28th.

I’m totally dissatisfied with how your company has treated me from the beginning.

I will make sure it’s well posted to not do business with t-Mobile.

You guys are truly dishonest

When we switched from Verizon wireless to T mobile we were told that T mobile would pay off our last bill by sending us a 500.

00 dollar Visa card.

We were told that it would arrive in a week to ten days.

No card ever arrived.

We waited another few weeks after being told that it would come but no card ever arrived. l

When we once again went back to the T-Mobile store we brought the last Verizon bill to show what the charges were and were told FOR THE VERY FIRST TIME that we needed to provide a breakdown of Verizon charges. " They said "Go back to Verizon Wireless and get a further breakdown.

What?? who had mentioned anything about getting anything from Verizon .

Verizon wireless has not sent the information after many requests.

T-Mobile never mentioned this complication as a…

I had recently switched to a different provider due to shitty services.

I called customer service to see about returning my phone that I was financing and I was told that the guy would take care of it and he would make sure that I wouldn’t get charged.

He was supposed to email me with a mailing label and never happened.. then I was told today that I would have to finish paying for my iPhone and for a free phone with got last year.

This company lied to me so many times it’s not even funny.

They over charge you and tack on extra charges you didn’t know about.

I don’t recommend them for anyone anymore.

I have spent over 8 hours over the course of 4 days trying to get my new phone activated to no avail.

I never had this issue as a Sprint customer before the merger with T-Mobile, and I've been a customer for over 15 years.

Please have someone contact me.

It's ridiculous that I'm paying for mobile service I can't use.

Hello, Customer Service Team!

I just walked into the TMobile store in order to add a new line for my son and was asked to leave because I did not have a mask on.

The store is located at 7519 11 Avenue Brooklyn, NY 11228.

As per the recent update from NYC Governor Cuomo, we no longer are required to wear masks in stores.

Please see the link below reflecting the COVID regulations being lifted.

Can you please tell me why the said store refused their service to me not having a mask on?

https://www.governor.ny.gov/news/governor-cuomo-announces-covid-19-restrictions-lifted-70-adult-new-yorkers-have-received-first

I purchased a phone from T-Mobile at 4409 Chapman Highway stayed at the store until it closed, at the strike of 8 my phone was still downloading, so I was sent away without even knowing what my monthly bill would be, once I found out it was the 15th day of the only 14 Day buyers remorse period but when I called T-Mobile the agent told me that I could return it.

I take it back and the Manager assured me that I wasn’t returning it and not to waste my time calling 611 because there was nothing they could do about it. either and Boy was he right now I’m stuck with a $195.

00 phone bill that I can’t afford, a phone that I’m stuck with can’t trade it, sell it or afford it, all because the agent never got to the point of sale where you tie up everything, and give the final cost.

I’m so hurt,…

Raymond Bohn 900 1st St SW Fairfax MN 55332

T-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380

On June 5, 2021, I received a new SIM card per my request to switch from prepaid to post pay.

I installed the new SIM card on Jun 6th.

To my displeasure, I was given a new number.

Nothing was said about this during my conversation with your representative.

I immediately contacted customer service and was told that the number would be changed back to my preferred number somewhere between immediately and 24hrs.

It never happened.

Today I was on hold for an hour and switched to another person.

I endured another long hold and then was disconnected.

I request that someone straighten this out immediately.

I also request financial compensation for the way I have been treated…

I have been trying to reactivate my business family discount since April 2020.

I finally got confirmation that my request was successful and it would reflect on my next bill.

I spoke to a representative on April 27, 2020 and was informed that my June bill would reflect the discount.

It's over a year now and it is still not reflecting.

I have spoken to multiple customer service reps.

Some are helpful and tell me I'll get an email in a few days with instructions on how to proceed.

Others tell me it's not their department and transfer me.

I've wasted so much time and gotten nowhere.

Each call is at least an hour and then nothing comes out of it.

How difficult is it to reactivate the business family discount and then credit my account to June 2020?

This is ridiculous that nobody at…

Very disappointed on T-Mobil..

I recently purchased a phone and was also sold a watch which had a 14 return policy.

I received my watch and had problems connecting it.

Been calling them ever since and it got to the point they need me to go to a store.

Long story short.

The watch didn’t work so they decided to still charge me for it and there was nothing they could do.

To make things even worse they decided to change my plans to a very more expensive plan and took off a free line they gave me as a value customer.

And there response was there’s nothing they could do.

How are you able to change things without my authorization and still charge me for devices you knew didn’t work for the beginning.

So disappointed

After hours of messaging the support back and forth over numerous issues.

He told me the was God and came out of left field and it’s kinda offense...

I took a screenshot of the end of our conversation... it made me really uncomfortable.

I went to the HIghland Indiana location on April 14th at or around 5:30PM.

I was looking to upgrade my phone.

The African American female employee was pressuring me to buy some coupons for her son for $20.

She was more concerned about selling her son coupons than selling me my items.

Please send in a secret shopper that can prove she is selling coupons for $20 out the store.

I don't like feeling pressured to buy something.

I left the store unhappy and wanted to report.

I saw her asking another couple to buy and they declined as well.

Thanks.

I went to store #237 in Ft.

Collins CO.

I started on Friday 4/9/21 to see what kind of deal and phone I could receive and they offered a good plan , cost for people over 55.

I worked with the store and ended up with a free phone from T-Mobile.

The phone I received from T-Mobile was defected and I went back to them and the same phone(2nd. phone) they changed over was defected too.

I spent more than 2 hours each day on Sat.

4/10 & Sun.

4/11.

I finally ended up with a Samsung Galaxy A12 phone.

The person I was working with, was suppose to meet with me at the store this morning at 11:00 am.

He came at noon, one hour late.

Aaron the manager is suppose to give me a credit on my account is suppose to give me a credit on my bill for $100.

00.

Who knows if that will really happen?…

First tried to sidetrack answering my questions thinking I was not smart enough to stay on mark.

Then finally lying directly to me about billing.

Somewhere in their scriptures it must state to, Never Admit T-Mobile is in The Wrong!

It took forever but finally she conceded.

Now they still owe me $52.

57 for that "Fine Print" that no customer ever reads because of the amount of time wasted waiting at tmobile store.

You just can't wait to get out.

Used car salesman tactics comes to mind.

They will never give you corporate's number so, be a bulldog and find it yourself.

Don't ever allow a large corporation steal one penny from you.

NEVER!

So far I've regained $101. back and working on the $52.

57.

One customer in the building at a time and when customers standing outside complained and there were several, the man in the business said if you don't like it take your business elsewhere so I did.

If T Mobile wants to sell phones and service this policy needs to stop.

It was the T Mobile in Greenville Michigan.

for being in a phone for 40min with the agent he told me that I’m pranking him because he cant help me with my concern. and threatened to report me to tmobile for being a fraud he just wasted my 40-50min on phone with that agent

Over charged by 200$ 5 different representatives said it’s on its way in the Mail.

1 month has passed and still nothing.

After a 45 min wait they just told me a lie and said they sent it to the wrong address!!!

When my husband & I switched to tmobile we only had 2 lines and they were having a promo of a free line.

I didn't need or want it but I was talked into taking it.

When we left tmobile to go to sprint our original 2 lines were switched but the extra line was never activated so it did not switch over.

Tmobile kept billing us for a 2 line acct at $140 a month and we did not realize it for over a year.

Now after getting the run around for months bcuz we can't remember our pin# we are being told that we can't get our refund of over $2500 that was stolen from our acct.

CSR ID#75068/Roselle was uncooperative and rude after I sat on hold for over 2hrs and told her that I was at the tmobile store previous to the call which took an hour.

I was told to go back to the store and call back and sit…

My family switched from AT&T to Sprint in 2013.

We have three girls who, at the time, were in their teens.

Sprint was the only company offering unlimited talk, text and data.

With three teenagers, unlimited is a must.

We have had excellent service, other than the occasional dropped call while traveling, until T-Mobile took over.

For the last few months we have had every one of our phones consistantly switching from 3G to LTE ( with one bar at most if we are lucky), to roam to no service at all.

All of this switching goes on while sitting in the same spot in the same home and all in the same minute.

It is constant.

Calls are dropped just about every single time we make one.

It isn't a particular phone as we are a mixed phone house (android and apple).

It is most definitely…