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Write for Us T-Mobile Complaints Continued... (Page 13)
880+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say "fraudulent internal activities". Never received any billing notices or past due invoices just a collections call.
Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I "SPOKE" to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.
The day I had changed service, was also the day,they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was,,and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time...
I've been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile's new restoration fee.
I was never warned nor did I receive a letter in the mail about their new policy. I don't understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I've ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don't have the shock of opening my phone bill for hidden charges!
My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.
Acct # 971-222-6811 and 971-338-1751 have an ending date of next October when it should be this next February. What happened was 503-380-1465 came in with us in October of last year and at first the entered her with an inccrrect number. She went back and changed it getting the correct number which I just gave you. Then they put her in with the incorrect plan. I called and changed it when the first bill came. We were already on unlimited miniutes and unlimited texting. They changed her to that plan and at that time they changed our contract ending along with hers. We should not have been affected. We didnt do a thing to our accounts and plans. Ours still should be February 2013. I like this plan but I always end up having to pay the entire bill which I cannot afford. Please correct out plan ending date. I have been a customer for many years and would appreciate your assistance with this matter asap.
Linda Reynolds:)
971-222-6811
My name is Shirley Mullen I had called T-Mobile on December 29,2012 I talked to a rep.I called because I was suppose to hve unlimited everything on my plsn. Recently i found out that it they had not done that. my pyment for 3 phones was $235.00 snd some chsnge so i changed my plan on on december 29,2012. again n to a lower price then what I was paying and they gave me a qoute of $175.00 for all 3 lines unlimited including taxes. I got a text from them on 1/24/2013 and I found out that the same line that I was calling about before was still the same nothing was changed. Pleas listen to the recording and ypou will see that I am telling you the truth. Please fix this problem A.S.A.P. My cacount number is 48518375. Main phone # on the account is 413-885-8278, other line phone numbers are 413-363-5857 and 413-356-0135. the best number I can be reached at is 413-885-8278 please feel free to call me anytime
Our family has been with your company now for well over seventeen years with three to four lines. Recently on this last renewal we had all signed the contract for the same ending time. When I contacted T-Mobile recently, I was told that my contract was not up until January of 2014. I was informed that, this was due to my upgrade which also did not take place. Infact when I signed up this last time with T-Mobile I purchased a Galaxy XS at full price, and when I ran into a problem with the phone, because I was not carrying insurance at the time I was sent a refurbished phone and was downgraded from a 4g to a 3g. I then had to do a number change, but was assured by a T-Mobile dealer store that this would not affect my contract time in no way. I continued to have issues over the next several weeks and had to be sent another refurbished phone, where this time I lost applications that I had paid for, some totally close to ten dollars which they would not replace and put back on my phone as well. Our other lines are up towards the end of October this year, and I would like to request (and was told to contact you with their admitted system error) that my line be included in that ending period as well due to my contract dispute due to a system error. The number in question is as follows 801-919-4949 formally (801-722-5422) the other numbers on this contract are 801-836-3834 and 801-722-8100.
Thanks for your time
Laurel Kielar
Good afternoon. We have been very good customers for 10 years. On March 19th I went into the local TMobile store to check my acct. I was told there were things that could be done to lower my payment which I was grateful for . Upon making the changes I left the store. Now I have come to find that a two year contract was added due to the changes I made that March day. I would like that to be lifted please. I did not understand that that was part of the deal. We have been supportive of your services for ten years and hope to continue once this is corrected. Thanks for your time and attention. Alison Ross acct#328420342 cell 7064425640 home7066601645
to whom this may concern i hv three contracts with t-mobile .two are phones and 1 broadband. pls i beg of you to look at my contracts and see that i was deceived.my broadband was extended another 2 years without any change in contract.. my phone {334-315-1348 } i was tricked into a contract when in fact i just finished a contract.
i was told that if i pd 21.00 + dollars through my card i could get the samsung galaxy2 with a two year contract. there was no mention of the rest of the money had to paid at a later date.so i excepted. i knew i could'nt afford to pay that much money which caused me hardship. so either i pay or get my phone cut off .
now i am so hurt i feel tmobile has a gun to my head and robbing me, i called back in to talk with t mobil and they spreaded my my pyments over the year of 30.00 a month and i was undre the impression that i was finish with the phone. -----somebody pls help me i'm drowning
After over ayear of price inconsistecies lve call 2 or three times a month becauses have nevwr received the proper pricingl was promi2012sed 9/12 .l spoke to nicole in loyalty prices they fianally gave me a discount said l should havegotten a text message and gave 100. Discount our conversatios with pricing and the breakdown were repeated multiple times also said had Nicole at loyalty repeat it more then3x. My price is supposed to be wit h taxea and line fees with one hanset protectin and overseas 4$ with a 10 loyalty discount
It made the pricing appox.216.28unless there are 411 or overseas calls. After numerous attempts to rectify onmy behalf l spoke to aoter rude agnow it was gres employee who said that my contract had been changed to a more costly one and said l would be recieving almore expensive bill in feb 2014.l paid the bill on the phoe after all the proper pricicing was supposedly in place when l saw the bill it was higher n there wasnt the discount only to be tricked again. I repeatedlly said i this call recorded. Nicole said yes but apparently didnt leave any notes.l told them lynn who said thats for our purposes only.Wow having majpr med problems .lve already send an e mail to contract review after 21 days l saying its the wrong acct number and called and repid1320508 said to go this route.my acc#327259241 Barefoot republic of myrtle beach inc. 7863017770 8434509928 8434551470 8434551396 8434551671PLSE RESPOND TO 8434551470 OR 7863017770 asaor email sharr.999@gmail.com
moved to north carolina .had limited service . went to tmobile store (said phone was damaged by water) purchaced a new phone.still had same problems with service.went back to tmobile store .said they would swap out gallaxy phone for a cheap my touch phone.said again was damaged by water.) lie phone was out of the box and used with same problems showing up. took pictures of phones no service next to phone with service and showing my phone # with phone. I am paying for 4g service unlimited data and text on all phones. not to mention was charged to down grade a gallaxy phone to a my touch.
In my opinion tmobile is in breach of contract and if nothing is done about it I will start legal action.
I've been with Tmobile since 2009. I initially had 3 lines. On October 2012 I purchased my daughter a phone for her birthday 10/06/12. I have been overcharged tremendously. My bills overages were $300.-$400 over the normal high price of $250. per month. My phone has been disconnected several times for no reason even after I have paid it already. Every month a representative from the overages department contacts me to let me know of these extra charges. It's because another representative calls to tell me, since one line didn't go over 500 minutes that I didn't need unlimited. Therefore it's changed. The next month the representative calls me to tell me my overages are over $400.! It's like it's a set up. I've always wanted unlimited because I have teenagers. It's a shame how they charge you so much and make you pay for it. Because for the past 2 years (it's documented) I've had to call at least every month. So now I'm moving to verizon, Tmobile tells me I have to pay $200. For each line. I've had no reason to renew any contracts but the new phone purchased. So why? The representative Chad told me he didn't see any reason why I would have had to renew a contract. The way they have been treating me they should let me go for free! Im past frustrated with Tmobile. I don't mind paying what I owe but i will not be taken advantage of anymore. Erica Marshall 912-272-0089
Whom may concern T-Mobile,we have had your service for years and years,we having no good connection in our area nor going from work to home;our services drops us everywhere.At home we have one bar if that,if you hold your head right.With my job as a nurse I gotta have services,and really bothers me I don't,Your alls responsilbity to get more towers out everywhere or something.I(We) have called numerous times re: this issue.Our contract is up in Sept anyways.We want out of this contract to better serve my line of work.Please hope this will help cancel our contract. As a nurse and beening on call and don't have single,is a threat to my job!!We would like to get out of T-Mobile Contract ASAP Thank You Millie
At the time of purchase nor when I returned the T Mobile HOT SPOT to your new Brentwood Piaza store located in Cincinnati OH,was I ever made aware that I was under a two year agreement .Since I'm an eldely man on a fixed income. I knew it would be difficult to afford an increase for such an extended time. I truly regret the misunderstanding. I love my T Mobile service. I really appreciate you resolving this issue .So I can have a corrected bill in Feb.
I recently went to my local t-Mobile store to pay my bill. The salesperson said I had to upgrade my flex pay plan. This plan did not have a contract and that is why I chose it. The salesperson said nothing would change. Well now I pay a lot more a month and was told by customer service that I have a contract, two things I never would have agreed to. Even more frustrating is your told to go to contractreview@t-mobile.com and there is no such site but there are a lot of people complaining I don't even know if this email will go to T-Mobile. I want out.
I called in to T-mobile on aug 12, 2012 to add a new line to my account; the line is ending in 5390 and the gentleman who assisted told me that my bill would be $45 + tax including the monthly installment amount. After reviewing my bill it shows that the bill would be $47 + the installment + tax!! That's not what I was told!! This line that i added was with Straight Talk and we were paying $45 every month for unlimited talk, text, web! I specifically told the representative that if he can keep the bill to the same amount then I would add the line. I did not want to incur further charges!! Please review the conversation we had on Aug 12th and fix this!! Otherwise I will pull ALL four lines from T-Mobile and go back to Smart Talk. I've been a T-Mobile customers for years so PLEASE fix this!!!
I called regarding a new phone that I purchased was not working properly. I was told by the t-mobile represenative to go down to UPS and mail back. I did just that and now because the represenative didnt tell me to get a tracking number, my phone is lost and they will not replace a phone that I already paid for. I have been on the phone with Loyality Departent and Accounts several time and it ending up a waste of time as they keep telling me to wait another 3-7 days to see if it shows up at their warehouse. I have been given wrong information, and not it is my fault. Who is the T-mobile expert here? I did what I was told to do. I have a recept showing I mailed the phone but that isnt good enough. Bottom line, if they cant find it, I have to pay for another 600.00 dollar cell phone. Shame on them as I have been with t-mobile since 2003.
This is My 2nd e-mail to contract review. to address this. I sent an e-mail advising T-Mobile Iwould be canceling my phone sevice. Reason poor phone. sevice. not able to use my sl phone. at home. It has been verified. by your Tech that T-mobile has a problem in our area. I canceled 091/09/13. I will not be paying the $200.00 cancelation fee per line. 3 lines $600.00. I don't fell I should pay for poor serice. I await your reply. Mobile #. Account # 850737498. PS if I am charged for the cancelation fee. I will take T moblie to small claims court.
The reason why i am written this matter is because i want to solve an inconvenience that i am having with my phone. I sent my phone for a replacement like 15 days ago and I don't have any answer from T-mobile since the day that i sent the phone. I have been calling many times and they always give me the same answer what is a little frustrate to me because apparently the didn't know anything about the phone.
They received the phone on December 6, and i was supposed to get the replacement back 10 day ago maximum but it passed more days, and they didn't tell me why I didn't received my phone yet. Please i would like you to try to solve this problem or otherwise I will have to be in the position of demand the T-mobile corporation company. Below is all the information that you guys would need in order to help me to solve this problem if you need other information please contact me.
Order # 193072133
Order date : 11/30/2012
Sender method : UPS CONFIRMATION # 1z0xw3041219519459
My wife and I were with T Mobile for 2 years and we where looking to make a move back to Verizon because the cell service was better. We had been to a local store to get a phone fixed and the girl at the counter said she could save us some money by changing our plan to less minutes. We agreed, but she never told us our contract would change. Then I was at the store to get a new phone and was told to wait since our contract was ending in September.
September came around and we changed service and payed I final bill with T - Mobile. Well, we received a bill this month for $631.50. They say that our contract was extended do to our change in minutes and we where charged for early termination and a final month of billing. I am pissed and t- mobile can go f- off for all I care. They refuse to listen, even though we haven't missed a payment in 2 years . What do I do?
I tried to upgrade my contract with target mobile. I was very clear I liked my plan and did not want to change it. I had a unlimited data plan for 2 phones 10$ a month each. They send the phones and before they get here I recheck my plam on the t mobile site and they have me getting charged 30$ for data on EACH phone. I cancel the next day. They now say I only have 200mb on each. They lose a phone and will not change the phones back and say there is no unlimited plan. I say well it is on my bill, black and white and I have had it for several months. They both sound like they are in India, target mobile and t mobile. worst customer service I have ever had.
I am T-mobile coustomer for a long time. since I start with t-mobile used to good but my last bill payment make me very upset becaue very month i paid around 75 dollars according to my usage but my last payment is 115 I don't know how come to reach my bill like this .I call coustomer service and talk Patric and explaned him everything and he told me that i am use data and interational call and text. first of all i never use interate on my phone because i have lap top and use all the time and also every month i pay 14.99 for unlimtted text for domostic and interational and i didn't made interational call like cost me on posted on my bill . i don't know how all this thing come to my bill.
I really upset about this thing and my contarct will be over after one month at january and will contact other wirless company which have good service and even fair price.I would like to say please give good and afir service for the coustomer that is the way to keep your customer.
On the ending of september i had called t-mobile to see if i csn change my plan to less minutes...At that time i had 1500 minutes, so i ask to change to a package with less minutes because for the past 2 or 3 months i had lost like 200 or 300 minutes....so the lady said yeah thats fine we have a plan of 1000 minutes and she said it will also be cheaper, so i said thats sounds good, so she changed my plan but she never did mention that by me changing my plan that i had to extend my contract for 2 more years...She didnt even mention anything bout that...
I had 4 phones at that time 2 of the lines out of the 4 the contract had allready expired but i stil l was paying a monthly bill for all 4 phones...But the the other two lines were still under contract so there for when the lady changed my plan for 1000 minutes she upgraded my contract for two more years which that will be on 2014...And all i want is out of my contract, atleast on the two out of the four i can continue paying untill november or december cause thats when my contract suppose to expire...
I got the mobile broad band thinking it was a good internet source it did not meet my needs so i canceled it 3 days too late now its a charge on my cell phone i been with tmobile for over 6 years and i dont want something little like this to have me go to another company the sales lady told me this is more than enough internet for me and it is not
I took a contract in January 2012 for 24 months and T-Mobile said that I can make calls to any UK number within my allowance. 3 months after joining i got a bill for calling Lycamobile and they told me its not part of my contract. however they told me that any other network is part of my contract including Lebara. now they have decided to take out calls to Lebara from my allowance. i am so upset that i hate the Tmobie. i regrettet ever joining T-Mobile.
i have asked that if they decide to take Lebara and Lycamobile from my call allowance, i should be allowed to leave T-Mobile freely without charge, yet the aggressive and arrogant T-Mobile customer service menber called Christopher team number 957. could not put me to the manager to discuss with me rather he sid that he has every right to make decisions for his manager.
i am so furious. who gives you the right to amend my contract the way you like? despite having increased my monthly payment due to inflation.
i am so upset.
I recently ended my service with T-Mobile. My family had been a loyal customer for many many years. Unfortunately our service became so bad we had to switch services. My contract had been expired since August of 2012, and my daughters was not to expire for several months. I decided to go ahead and pay the 200.00 dollars to get her out of her contract. We did call and verify this! Now I have recieved my last bill, and T-Mobile is charging me 200.00 for my number as well. Please look in to this for me.
Thank You.
I was out of the country for a long time and I requested T-Mobile t0 temporarily stop the service for my cell phone because I cannot use it outside US. When I came back on Oct. 8, 2012 I decided to cancel the service, because my daughter gave me a 3G I-phone and included me in her plan with other carrier or other company, and I wanted to use the same cell No. that I have before with T-Mobile. I called the customer care today, Oct. 27, 2012, and I spoke to a 1st customer care and to a 2nd customer care and complaint about the above mentioned charge. These 2 customer cares told me that the charge of $79.02 is for reactivating the service to my cell phone to be able to transfer the same cell no. to another carrier. The 2nd customer care switched me over to a 3rd customer care, and I continued to complaint and dispute the amount because the T-Mobile never told me about that there would be a charge of $79.02 which is equivalent to a monthly charge.
On December 14, 2012 I was in the IPhone store in New Haven going to purchase an IPhone. I called Tmobile and was talking with them of the change i was about to make. Tmobile customer service Representative(Desmond) told me that he had an offer. If I was to renew my contract on that day Dec. 14, 2013 he would credit me one month free and i will receive an IPhone in January 2013, which he did credit my account and now today i am being told that Tmobile has not launch with IPhone and there is no IPhone available. My concern is I renewed my contract for two more years under false prefixes that i would receive an IPhone with the one month credit and the same unlimited data plan that i have. I have been a loyal customer of Tmobile and right now I far beyond mad or upset. I am a pissed off customer. I am looking for my contract to be put back to March of 2013 at then i would make my decision to stay with you or not.
I spent over two hours on the phone with Vesta T-Mobile simply to inquire on why my credit card was charged yet I am not getting service. I was transferred over 6 times and when I spoke with the supervisor Al (Ref # 0119) to ask about this issue, he just told me to call my bank and then tried to hang up. When I explained to him that it was his company T-Mobile that charged me, he again just told me to call my bank and that it was not his problem. He said that I'm wasting his time. I have never spoke with someone in payment central that was as rude and impolite as he.
We recently relocated from las vegas nv 89156 to cloverdale va 24077 & we are having problems making & receiving calls. We also tried to find a store so we could address our issues & came to find out there are no stores anywhere in the area. We need to switch providers since these are our only phones & we want to keep our original numbers with a 540 area code. We've been loyal customers in the past & wish we could continue but we need better phone coverage. we need help getting out our contract, we are senior citzens on a fixed income.
Thanks for you attention in this matter, I appreciate it.
I recently got on my step father Philp Shields account number 834307278 and joined his account to get T-mobile. I signed up August 30th. When i was signing up, I had asked about the Galaxy 3 and the representative for pushing me to get the Galaxy S. I didn't want that phone and I wasn't going to fight it. So he signed me up for the Galaxy S and sent the phone to me a week later. I was noticing that I wasn't getting any service at my job at Eastlake Albertsons. I coudn't make any phone calls or us my internet service. I've been having these issues for 3 weeks. October 1 I went to the T-mobile store in Chula Vista and a lady named Mona talked to me and said she wasn't sure if I can cancel my Service because it was past my 30 days. She told me to come in the very next day and she would help me. She wasn't there and i spoke to a man and he was very rude and acted like he did not care for what I had told him. I'm very unhappy with my service and with the customer service. I want to cancel my service and not be charged. If you can Contact me at (619) 995-8236 ........ Anytime after 3:30pm when I'm not at work and i get service
I don't have a contract with T-Mobile because I was using the 50 dollar plan without contract for two phone numbers. they are charging me for early termination, which I think is not right. The reason why I am writing this complaint is how they have being charging me almost $200 every month for having a 50 dollar plan for two tmobile phone numbers, even when I have my own phones. Now tmobile is charging me for early termination of contract even though I did not have a contract with them. So please help me resolve my issue....Thank you.
I was a ATT net customer durıng 2011- 2012 ın Houston Texas. My adres was 7300 Brompton street 6334, zip code 77025, Houston, TEXAS. I left USA at 10. 03. 2012 and before leavıng I closed my Internet account . Thıs month I realized the ATT charged 44.82 dollar from my credit card for a home account. The charging date is 11.20.2012 and my cerdit card is mastercard and number is 5400 6191 8902 9921.
I have not been at USA from september 2012
I dont have any account related to ATT
You can check my informations
After checkıng my ınformation, Pleaese cancel using my credit card and refund my payment to my credit card
Yours Sincerly
Thank you very much
I am very disheartened to be a victim of dishonesty at the hands of an employee of my chosen cellphone provider.
There was an unfortunate incident during my trip abroad, where I lost my T Mobile sim card and had to get a replacement on my return. I decided to go to a t-mobile store near my home and found that there was one in Forestville MD. My mom and I went to the store on 2-19-2013 and was greeted by an African guy with a foreign accent (African) and stated my issue and the fact that I need a replacement sim. He immediately replied by saying that a replacement would cost me $20. I objected and pointed out that I've already had 2 replacements in the past that were free of charge. He highlighted that this needs to be recorded on my account and the cost would be $20 for the replacement. I agreed to pay the money since I was without the service on my phone. I pulled out my credit card and the employee said the card machine is not working therefore I must pay with cash. Myself and my mom had cards only. He pointed out that there was an ATM next door and I proceeded there and went ahead with the withdrawal. On my return, my phone was ready and my service was back on the new sim. He demanded the $20 before giving me my phone. The exchange was made. He did not provide a receipt for the transaction and on exiting, my mom informed me that another customer came in and paid via card while I was at the atm. When she questioned the fact, the employee said "that's for paying bills only".
I felt tricked and robbed my the provider I've had for almost 2 years. $20 isn't a large amount of cash, but the fact that I was tricked into paying cash that was no doubtingly pocketed by employee. Something needs to be done about this. I'm surely not the first or the last person this is going to happen to.
I await your feedback.
Akil Charles
T-mobile was unable to provide me with a $100 rebate application form ,by their admission should have been sent with the new phone purchase,they made it exceedingly difficult to even try,then finally denied my request for them to mail me an application ,though it was advertised.I would like for them to provide me with the application however customer service is no service,the website has not functioned for days ,no matter what browser, pc or connection and the rebate center is fully automated without options for me or to speak to anyone.I have been a customer for years and expected more from them .I feel as though i was tricked out of $100 by their apparently false advertising,and their inability to even mail me card or provide any solution was very disappointing .
Iam writing my family plan contract was up on 10/10/12, I called T-mobile on 10/10/12, to drop two lines but I was keeping my primary line with a new two year contract. The Rep. that I talked to said that she understood what I wanted to do. She was re-newing my contract but if I keep one of the lines it would be a free line with no charges, she would be able to give me an extra discount. I agreed with an understanding that one line disconnected the other keep on as a free line. When I went into the T-mobile store to upgrade my phone when they pulled up my account, it showed that the phone that was to be free, was ok, but the phone that was to be disconnected was still under contract, and I would be charged a early disconnected fee of 200.00. So has of now Iam struck with three lines, Iam one person with three lines. This was not explained to me this way I was under the impression that I was getting such a deal, now I can't upgrade my phone at this time. I am begging that my old contract can be put back in place, with my ending contract dated 10/10/12, so I can go back to the T-Mobile store to have them take care of this in front of me and I can see what is going on. I feel at this time I was missed lead. I love my service, that is why I am trying to stay with your company, and Iam looking forward to my upgrade on my old phone. Please help me. Mary Gibson
i have been a customer of t-mobile for over 7 years.last year my x girl friend left with my 2nd.line phone.i had it suspened.i have always paid my bill at the local t-mobile store.the young gentlemen that work their are very rude and act like tyey are doing you a favor by waiting on you.i asked one of them in December about my bill being so high and that i would like to switch to the $50 a month unlimited talk and text.he replied that was only for new customers.
i called customer service in Jan. and was told they would drop the suspened line and my service would be $49.95 a month.i went to the t-mobile store and to my surprise my bill was over $76.i told the young man something was wrong.he called and said i had a family plan and my bill should be $92.i quickly told him i had called in Jan.
and had it changed.he was not concerned and said nothing he could do and if i went to another provider it would cost me $200 to cancel.i quickly informed the person behind the counter that he was F----- insane.when i arrived home i quickly called customer service and after 1 hour and 3 different operators i think the problem has been solved.it seems like every time that i open my bill it is a new adventure..thank you sir.
I have changed my service because it more cost effective for me. I didn't have any problems with changing over to straighttalk until I set their APN. My samsung phone will not delete the T-mobile APN in my phone. Here's the problem, I'll be surfin or texting and the service drops straighttalk and switches to the old T-mobile APN. While it's on the T-mobile APN it will not pick up calls/texts or data, pretty much worthless. I'm tired of dealing with this, I have talked to 3 or 4 people on the phone to be passed off to a store rep. So I go and see the store rep to have them tell me they can't help me I have to call tech support. All tech did for me was give me the factory samsung access code which was suppose to unlock my phone , which it didn't. I have dealt with this for six months now and am now telling you that I am going to get ahold of the Better Business Bureau and file a complaint against T-mobile, I am going to give someone/anyone 48 hrs. to get in touch and try to hash this out and fix my problem or I will file the complaint with the BBB and call customer service and talk to higher up about this. Up until lately I thought about coming back to T-mobile but not now after the problems I've received with your customer service. I own a samsung T959V galaxy S 4G Reflex silver kit phone imei# 357982043602430 sku#610214625717 all I ask is to get rid of the T-mobile APN, I don't care about the in phone apps connected to it, JUST UNLOCK MY PHONE SO IT WORKS CORRECTLY!!!!!! I'd hate to have to make a bigger deal out of this than needs to be but now it seems the ball is in your court!!! Please don't blow me off and think this will go away, that would be your biggest mistake. Thanks for your time , looking forward to a response.
I've been with T-Mobile for over 3 yrs. In order to entise me into renewing my contract with T-Mobile for another 2 years an overzealous sales rep added two additional lines to my already existing two lines. He sold me two 4G phones in a 2G area. According to a technical T-Mobile rep, T-Mobile only offers a 2G network in the 81401 zip code. So... I sent the phones back the day UPS delivered them to me. That was beginning of October 2011. Since then I've been receiving a $180.00 bill for these phones that I NEVER USED, SENT BACK, DID NOT ACTIVATE,ETC. Today is Nov 22 2011. For the (literarily the 15th) call to T-Mobile I was told ONCE again that the problem was taken care of. Was it? Well, good news is that my contract was UP Nov 21st 2011. yes! Yesterday! I'm celebrating.
No More T-Mobile! I AM WILLING to pay MORE for a compitent service. That in itself is "PRICELESS"! Why would T-Mobile even offer a phone that will NOT WORK with the SERVICE THAT THEY PROVIDE? Then try to bill their customer and make the customer feel like a complete IDIOT. By telling me the phones are in the werehouse but have not been chacked in yet so... So what do I care! Bill me because the phones are not checked in yet? Not my fault! They got their phones back. Phone packages sealed, never being open. I sent em back with the UPS guy still at my door! So... take advantage of me, by telling me I haveto pay $35 per phone for hook up fee? For phones I never had, never hooked up, never asked for!!! Why? shear incompitance of T-Mobile? I AM takeing T-Mobile to court.
NOT FOR MONEY! I dont want a dime. I simply dont want any of YOU out there to get screwed into something that YOU did NOT want or cannot use because some sales rep wants a BONUS for christmas. By the way, I was NOT offered ANY credit for my troubles, long, long, long, long,"ON HOLD" times and HELL that I had to endure in dealing with EVERY T_Mobile rep. And ya, every T-Mobile rep I spoke with since the beginning of Oct. 2011 till today Nov. 22nd 2011 told me "don't worry. its taken care of." Bullcrap! we'll see. I had enough. I'm going to SPRINT. Ya. Maybe it'll cost more, may not be as good a service, but, I'll get billed for what I actually asked for. After dealing with T-Mobile thats "Priceless"! They reming me of AOL. Remember them?
You said "I wanna cancel my service" and they said "huh?... you want more service"? well, its like dealinjg with those idiots. Thank you for reading this and pls, DONT LET EM SCREW YOU! My Final Thought goes out to Any Corporate T-Mobile Employee who really needs to read this: You tried to get me to sign on for two more years by selling me phones that I cannot use in my area. Instead of gaining a customer (who was happy) for the next TWO years you, not only lost one, but instead, EVERYDAY I tell at least 20people of how your company treated me. Not surprisingly alot of people are not surprised. The service you provide in area code 81401 is 2G! Thats "Flinstones" technology. No offense to the Flinstones, their phones worked fine.
Get with the times T-Mobile, train your people, and most importantly DO NOT LIE TO YOUR CUSTOMERS. Remember this phrase "THE CUSTOMER IS ALLWAYS RIGHT". No wonder the crappiest company in our area (WAL-MART)dropped T-Mobile. I actually have regained some respect for em. Ill buy toilet paper there again with thoughts of T-Mobile.
I am Marilou Neri would like to let you know that one of T-mobile customer services advise me not to cancel my 2 extra line because they will give me credit for each line which is 10.00 dollars but instead only 5.00 dollars. Then today, 8/3/2012 , I spoke to a customer service regarding this issue, She offered me affordable packaged if the extra two lines is not included.
I accepted the offer because She was very sure that the two extra lines be credited. I spoke to the credit department, he just told me to write a letter in order to take of it. Make me more upset.
I wish to canceled my two lines with out charged or be given 10.00 dollars credit to each line as what one of the customer services was promised. This is really a big mistake and lesson to learn why I was listening to their advises. I could have better deal to ATT&T and sprint.
I thought , the longer I will be in the company, the better deals I can get but the opposite. I purchased my phone for a full price 600.00 dollars and I am paying too much packaged.
On the day of Otober 24,2011 I called T-mobile about questions concerning my 2Gb data information in my contract. I spoke to many different representatives concerning this matter none of them would explain to me where it states how the 2Gb data is used and determined. So I called a second time during the same day Otober 24, 2011 spoke with representatives about the same concern, the representatives were trying to offer me a different plan. Every thing was the same in both plans only thing differed was I would change from 2Gb to 5Gb with my bill being the same amount. I said as long as my bill stays at the same amount thats fine.
The representative mention the plan description and at the end he says the amount was $10 more than what I was paying, I immediately stated that I was not paying no more money regardless of what you are offering. So I then told him to leave everything like it was I not giving T-mobile no more money then what i already agreed to. Then he mentioned about with this plan you would have to sign a new contract I then said no thanks leave it like it was. Now on today November 29,2011 I spoke to representatives about my flex plan accout. Representatives told me that it don't exist any longer and that I agreed to go with this post pay plan on October 24,2011 when I called.
That did'nt happen because we were discussing my plan about 2Gb not flex plan. I then said well if you (T-mobile) can play a recording stating what I agreed to I have no problem. T-mobile response was all our conversations are not recorded. I explained to representatives about it's convenient for me as a customer to make month to month payments. I said i appriciate the fact that you (t-mobile) are giving me the ability to make post payments but I don't want it. The representative states that I have agreed to it already so their's nothing can be done. So the converstaion cycle repeated because I said show me where I agreed and everything will be o.k.
I was then hung up on, then I called back and a guy representative answered knowing who I was immediately, listened to what my problem was and stated go to contractreview@tmobile.com and file a complaint. Overall I had a problem with the limited 2Gb usage I was offered a different plan that gave me more Gb's I declined. Then I question my flex plan I was told it's no longer exist you have a new plan that you should be thankful for because you don't have to pay month to month T-mobile will give a month grace period.
Which I questioned I did'nt pay the month of October to November. The representative said we know you had credit from your flex acount, I said "$179 credit"? The female representative said yes I said "wow". Then I said I don't owe you guys,(T-mobile) I'm not behind? She the female representative said "no" you are not behind. So after talking about this "$179 credit" it won't be due until December's cycle. I then said so I do owe you and it was not a credit!!!!!
That's why I rather have the option to pay month to month, becouse of grey area non-sense like this. Thank you, I would like someone from T-mobile to contact me as soon as possible about this dispute. Contact information I don't feel safe putting on this complaint but the company has my information please contact me if their is any additional information needed thanks.
First of all when i try to turn on my web my phone automatic shuts off so i have not had web for almost two months still paying 50 dollar i call every one i could nothing i have trouble shoot nothing then i payed my wife phone bill aug 17 For the sum 25.00 dollors and today date is the 27 of aug no phone on well its a shame when a company take you money of f of your card then tell you never made a payment and u just gotoff phone wit ur bank to put a claim on the tranaction that familyvista t mobil said i did pay. their payment department says it paid and tbey gave me a confirnation nunber and tbey still willnt honor it . somebody help us pleaze 9162336628 9165129922.
T-Mobile is the worst cell phone company on the planet. I have been paying T-Mobile over $120 dollars a month for multiple useless phones. The complaint that I have is there quality of products and TOTALLY UNPROFESSIONAL customer service. With every phone issue I have had,after talking to customer service on the phone they have tried tech support or send me to a T-Mobile store. Where unless I am buying a new phone, they can't help. Telling me to call T-Mobile. For years around and around it goes. With all these phones its proven ONE thing. T.Mobile cares nothing for their customers all they want is their $$$$. I really can't afford to break my contract, but I have no choice. Thanks for putting the actual hard workers through your Money Sucking B.S corporate scam. What really sucks is the only thing worse than their product is their useless customer service.
I hope someone will read this and respond. I am sending this email to report how your company, T-Mobile deceived us after promising a price and then changing it to higher rate. I have been with T-Mobile for 6 years and was extremely disappointed with the way they treated me. Until two weeks back I had a family plan with 3 phones with 1000 minutes of talk time and 200mb data on 1 phone. I was paying $69.99 plus taxes.
I wanted to add another phone so I called last week. I talked to customer loyalty department person and since I have been with T-mobile for so long he said he is going to give me special deal that is for 4 lines including 1000 minutes, unlimited texting and 200mb data on all the 4 lines for $109.99 after $10 discount every month for 22 months. When I heard the price I said okay and he also upgraded the phones for two lines and he made me go through the system to sign contract.
After 3 days when I logged into my account the price was totally different I called the customer service, they transferred me to the loyalty department. I talked to a guy named chris, he said he will take care and gave me another $5 discount. So the price came down to $105 for the first three months and 109.99 for the next months. Again when I logged into my account after two days the price was different. Again third time I talked to loyalty department and this time I was talking to lady named vicky.
She said she will take care and since I was very frustrated with all this she gave me another $5 discount and the monthly total came down to $99.99 for the next 22 months. I asked her to put a note in the account saying this is what my monthly bill will be before the taxes.
I asked her about this at least 5 to 6 times to make sure this is my final price and she said $99.99 is the price. After couple of days when I checked online the price was about $130+. I was really furious because we already had received the phones and were in the process of getting them ready to use them. When I called the tone of the people changed when I said I have received the phones already.
Though they could see the note from Vicky they refused to give us the price she had put in her note. You guys knew that we had received the phones and we are stuck so your people changed their tone. When I requested them to cancel my change in contract and revert it back to the old one, initially they threatened us that we will have to pay $200 but later said that we could cancel it just by sending the phones back. I don't want to take the responsibility to send it back because I don't want to be responsible if it gets lost in the mail.
If you want us to go and return it to one of the T-Mobile stores near us, I will do that. I would appreciate if someone reviews my account and calls me. T-mobile records all the conversations, that is what your system says when we call. Whoever sees this email please listen to those records and let us know what is going on.
I wanted to change my plan for unlimited talk-Internet and texting a pack of $55.00 per month because my daughter has the same plan and she pays $58.00 including taxes. When I called customer services a Mr. Roy D. 1212145 took care of me telling me he could change my plan as I requested because I am a very valuable customer .
He told me that I can go to T.Mobil offfice get a smart phone in instalments my phone bill will be $58.00 andcents which I cannot remember and can get a month free of charge and that I will not see a bill until March 20013 if I accept a contract of 2 years.I decided it sounded good since I have been with T.Mobil for years paying my bill every month on time for more than 2 years.
I went on Saturday 5th of January 2013 to mt T.Mobile office where i pay my bill every month in Waukegan to find out that this man liad to me because I was told that it was not true what Mr. Roy D. told me . If I wanted text and internet I have to pay #10.00 more on top of #59.63 to get the services I wanted.
I think it is ashame of someone to lia to an elder person just to let me accept a contract and not get the services I request. Ashame of T/Mobile representative. I want ot back to my the plan my daughter has prepaid plan of Unlimited talk-internet and text of $55.00 per month or I donot care to cancel and go to another company .
I will place the complain to somebody that can help me . Do you want to lose my business? Please take care of the situation as soon as possible. Thanks.
Back in April 2012 I called T-Mobile to ask them about reducing my plan and bill because I could no longer afford $80 a month. The gentleman that I spoke with told me that could easily be done. He reduced my plan and my bill to $56 a month. In doing this I thought that I could make it to November 2012, because that is when my contract ends. Well here it is November and I call T-Mobile to ask them when my contract will end, and I was told that it would end in 2014. I was not told that I can remember, that by reducing my bill and plan automatically stuck me in another two year contract. I was in hope that I could go to a $50 a month plan without a contract. If the gentleman did tell me that I was in another 2 year contract, than I apologize, if he did not then I would like out of this contract. Right now I am not happy at all with T-Mobile, after being an 8 year customer. I hope that they will respond to me within 10 days like I was told that they will do.
On December 14, 2012 I was in the IPhone store in New Haven going to purchase an IPhone. I called Tmobile and was talking with them of the change i was about to make. Tmobile customer service Representative(Desmond) told me that he had an offer. If I was to renew my contract on that day Dec. 14, 2013 he would credit me one month free and i will receive an IPhone in January 2013, which he did credit my account and now today i am being told that Tmobile has not launch with IPhone and there is no IPhone available. My concern is I renewed my contract for two more years under false prefixes that i would receive an IPhone with the one month credit and the same unlimited data plan that i have. I have been a loyal customer of Tmobile and right now I far beyond mad or upset. I am a pissed off customer. I am looking for my contract to be put back to March of 2013 at then i would make my decision to stay with you or not.
I am formally compaining about the service I receive with both my Samsung Galaxy phones and the Gravity text on my account. I have been to a T Mobile store here in Greeley Colorado to complain and they didn't seem to care to much that I pay $200 dollars a month for services I can''t even use unless I drive 2 miles up the road!! They told me about a booster and to call customer service about it. I called customer service and they said they would send a engineer out to take a look because the signal strength in my area was good and didn't understand what the problem was. The engineer was sent out months ago and I have still yet to hear what the outcome was! Now I am plain fed up because now I have to reset my phones everytime I need to make a call and my internet only works when I sit very still next to an upstairs window! I still have a year contract left on my account and I refuse to pay $600 dollars to cancel!!! I feel like I am paying for services I can't even use and I would appreciate greatly if a manager would give me a call or email me about what they are going to do to make me feel like T Mobile even cares about their costumers. Thanks Tyler Humphrey
I went into T-mobile to see about getting a replacement phone for the one I had which was messing up and I was coming up on the end of my contract so when the loyalty rep was contacted they had offered to pay my next phone bill if I upgraded to the new Samsung Galaxy s3. To do so not only did I pay $250 out of pocket I also had to upgrade my plan to unlimited everything which I would be paying about ten dollars more a month for and renew my contract. When I got my bill I was upset to see that it says I owe 130$ when it was supposed to be paid for. When I went in about it they said they couldn't honor their word. I am very upset with t-mobile, I was blatantly lied to and if I would have known this I never would have upgraded and renewed my contract. I want to make it very clear I have no intention on staying with such a dishonest company and every chance I get I will make sure people know not to trust them.
Service started 10-15-12; talk to customer service on 2 different times, I was told there was service in Chester Co. S.C. when I started the service; since then company said there is no service in that area. The phones are not doing me any good . Your advertising says nation wide coverage that is not true. I wish to get out of this contract without having to pay. They also said they would fix the I.D. caller on my husbands phone in 72 hrs. on 2 different times, this still has not been fixed. The company billing did drop my payment 30.00 last month, but I am paying for 2 phones that we can not use.
In Iune on the 23 2012 I went into the T-Mobile store in Stockbridge GA. and payed $400.00 to get out of my contract for phone lines 404-932-1922 and 678-670-1124 .I got the two lines that I took off contract changed to the 49.99 unlimited talk ,web and text n0contract deal and I also added line 404-784-9459 f0r 25.00 this line is also not a contract line .When I called T-Mobile they are telling me i am till un der a contract .I payed $400 .00 to get out of a contract why they still telling me i am still under acontract?If that's the case i want my money back .Because i could have changed plans for free and just add two years on two a new plan.What I wanted was not to be under a contract.
My wife and I have been loyal customers of T-mobile for over 10 years. Not one time in that ten years has our bill been late or short. We have been told "all" cell phones drop calls. After talking with people that have other carriers we soon found out that T-Mobiles frequency of dropped calls is much greater than any of the other carriers. After being assured that T-mobile was building a better network we signed another contract in May of 2012. We were told that by buying "better phones" our service would "greatly increase". None of what we were told has been true. I spent over a hour talking with three customer service people yesterday (11/25/2012). I told each one of them that I drop calls everyday. For proof look at my #1902 and my added line #3104. You will see about 95% of the time that we are dropped once to as many as five times in a 30 minute time frame. All three of your customer service people said I was NOT getting the service we are paying for. Our cell phones lock up when tring to make calls (they connect to who you are calling but don't allow you to hear the person you are calling or speak with them). The only way to use the phone again is to shut it off for a minute then restart it again. Our next door neighbors had a home invasion earlier this month. Thankfully the perpetrators left when they heard someone coming. Our cell phones are a need in a situation like this. A burgalar could easily cut phone lines and their only way to call 911 would be a cell phone. Can we depend on our phones to work in a time of need? I highly doubt it and don't want to risk it either. Would you trust your loved ones safety to this type of service. I don't!!
Your technician(the second one I talked with) told me yesterday "I show where you are calling from is a poor service area". To which I said really I'm in Kansas City at the corner of I-35 and 152 hiway where there is all kinds of shopping like walmart,target, home depot, etc.etc. . He replied "well we don't guaranty service everywhere". Evidently you don't guaranty service anywhere. You have a store less than 1/4 mile away in Liberty, MO. 64068 and you sell from the Walmart there too!! I was also told by the third person I spoke with yesterday that you took a "step forward to take two back". That T-mobile invested a lot of money in Las Vegas to make it your most updated area. That however doesn't help us.
Now as for texting. If one of us sends one there is no guaranty that it goes through especially if it has a photo attached. As a couple recent examples I sent a photo to my daughter (another unhappy user of your service) on 11/16/2012 which she received on 11/19/2012. The postal service is quicker than that. This morning I texted my wife the 1903 number and it failed. I was at home with 4 bars service but apparently there is "no guaranty of service" here either.
We pay a premium price for a third rate service. You T-mobile have breached your contract with us. For our saftey and how we have been mislead about your service we are asking that we be let out of our contract with no charge. We are willing to send our phones or whatever it takes to get this problem resolved.
My t-mobile contract was re-newed without my permission or awarness. I was not notified that my contract was expired or about to expire. I was not sent any information that my contract was being re-newed, or questioned as to wether or not I wanted to re-new. Now you are trying to tell me that if I want to cancel my service, I will have to pay breach of contract fees. This is unacceptable. It is unfair and criminal. Please do not re-new my contract. I do not want to keep my mobile service with t-mobile. I will forward this to the BBB & the FCC to verify that I have sent t-mobile, in writing , notice that I do not want to re-new my contract with them.
(949) 689-0175, Account # 502034446
Contract Review,
This is a follow up message to inform your department that an agent in a retail store of T-Mobile has changed my rate plan without authorization after I had only replaced my destroyed phone. A rate increase billed to me for $75.88 was sent and I was told it would be changed back to the original $39.99 per month plus the new phone cost. It was made clean that I was to be granfathered in and no change from my $39.99 per month for 1000 minutes was to be altered in any way, just replace the flip phone with a new #159 Samsung that I was billed for at $24.00 with attachments. I have wanted to pay on my statement so I would be on time and to my surprise the increase was for an upgraded plan at double the rate I had on my existing plan. A change was made without my signed authorization and someone has stated that I authorized a change which I have not! I am prepared to pay what I owe on my existing plan at $39.99 plus tax and no other amount. I suggest this message is taken seriously as the right hand does not know what the left hand is doing in many department of T-Mobile and salesmen are persistent to upgrade anyway they can, including Fraud, if they get away with it!
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