T-Mobile Complaints Continued... (Page 5)
901+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
I was told I could upgrade my phone (iphone5C) to an Iphone 6S or XL if I outright paid for the phone I have. I went to a T-Mobile store and had the unfortunate luck of having one of the most idiotic rep. I told him that I wanted to upgrade my phone - "ok you will need to pay 137.00 and we can get it started for you." I paid the 137 and had some problems logging into my icloud and to download all my contacts and such to my new phone. Well, I was locked out so I was told to contact Apple directly to get this issue resolved.
Mind you - Ty (the idiotic rep) held my phone - looked at it for nearly 30 minutes to try to figure out how to unlock my phone. To no avail, I had to leave so I told him "I want a receipt for the monies I paid you and I will have my husband come back to finish the upgrade." Ty replied "No problem I will have the phone waiting for you." My husband comes back to find out that he could not upgrade my phone because the iphone 5c has a crack on it! Wait... we were looking at this phone for nearly 45 minutes together and you took my money. Okay, fine - my husband then asked for our money back.
Nope Tmobile responded by saying they are unable to process refunds. Wait. You didn't deliver what was promised--after this incident, it has been one lie after another with their 611 "customer service" line. I am so done with T-Mobile. I cant wait til all 3 of my lines are paid for so I can terminate my contract and go on to a better company.

I attempted to leave my mobile number at least 5 times, on the T-Mobile customer service voice message system regarding a return call, to no avail. I am disputing my statement initiating a new phone, and for the fact that I was being charged $100.00 for a new phone as a new customer when in essence being a long time subscriber, and what is "simple starter", never explained this, I will not pay for this billing complaint, and if I need to go to another carrier, so be it. Very dissatisfied, and for the fact that my wireless phone was not functioning correctly.

I purchased a pre-paid plan and bought a new phone from T-mobile in Nov. 2015, within the 14 day return period my phone started to act up by freezing and getting very hot. I took the phone back to the location were i purchased it. The manger told me i could return the phone because it was on a pre-paid plan. He told me i would have to purchase another phone. The phone in question was the Samsung Prime Core. I needed a phone so i purchased ANOTHER Samsung Prime Core thru T-mobile.
It is now close to Christmas and i went into a different T-mobile store to look at better phones. I now own a Samsung S6 which i like much better than the prime Core. I feel that the manger from the first T-mobile store didn't treat me right by not allowing me to return the first phone and made me by a second phone. I would really like some kind of a refund for the unnecessary money that i had to lay out for the 2 phones that i had to purchase from T-mobile.I feel like the Manger took advantage of me. I would like the T-mobile customer department to respond to this complaint.

In 2012/2013 I had a great deal of problems with dropped calls, no coverage, missed text messages and the list goes on. The whole thing started when I tried to explain to T-Mobile that the only line of communication I had with my son who is mentally handicapped and we tried everything between myself and T-Mobile to rectify this, such as trying new phones. Unfortunately this also did not work and the amount of money I was spending on improving this. Because of the lack of communication my son had to go through a great deal of medical attention. This can all be proven with bill's from Dr.s and school records.
To make a very long and detailed story we, that is T-Mobile and myself decided to end the contract. This meaning everything was paid in full including the phones we had received from T-Mobile. There is more to all of this and I would love to speak to someone about this "again" if I must. The corporate executives should hear my complaint!

On November 30, 2015 I upgraded my Samsung S5 cell phone to the new iPhone 6 (at the urging of my son in Los Angeles) through the Jump I pay for monthly on my invoice.I can not seem to master the iphone. I even purchased an instruction book from Barnes & Noble without success. It took me one year to master the Samsung Android system. I realize at 84 years old my brain doesn't function as well as it used too. for the past 10 days I tried reaching the associate at store 7842 in Clearwater Fl where I live. He helped me with that purchase & transfer of the data from one phone to the other (very helpful) He was always very busy with the Holiday season or not working at the time.
The reason I was calling & Not going to the Store is/was because I was taking care of my sick girlfriend in Treasure Island who is recuperating from an operation. So today I went to the store at 3pm when he started work because I wanted to trade back the iPhone 6s for the new Samsung s6 because I can now work well with the Android system. I was told by your store manager that I am now week to late & I would have to pay $ 300 to do so. Under the circumstances I hope you will reconsider & allow the exchange. I believe he doesn't want to do it be a use the Samsung s6 is on sale until the 23rd for $498 which is less than the iPhone 6s. Since time is running out on that holiday price I hope you will clear this up to my satisfaction immediately.

In September 2015 T-Mobile ran an ad - to trade in a phone for i-phone 6S plus and receive a credit. I traded in my Samsung 32GB Galaxy S5 in perfect working condition. I called in to check with T-Mobile service representative and was informed that it will take two billing cycles before they credit to my account. I then called in two more times and was informed that the warehouse has received my phone and they will credit to my account. I did not see any credit applied to my account after the second billing cycle. I then waited until the the third cycle to call them back.
After a long waiting and research on their part. They came up with an excuse that my phone did not power on. That phone was in very good shape and I bubble wrapped it carefully when I sent it to them. I tell them that it is not possible because I used the phone just before I sent it in and I asked them to please verify my usage just before I sent in and they will see that the phone is good. They just said that they are sorry and claimed that the phone did not power on. I asked them then please give my phone back as I paid $500+ for that phone just over a year ago. They said that they are sorry but they cannot send it back to me.
So the way I see it is that T-Mobile has orchestrated a perfect fraud scheme here to trick customers to trade in their phone so they can legally rob the phone from an honest customer. Is any thing that I can do? I feel that I am a victim and being treated unfair by T-Mobile here I have attached the pictures showing how the phone is bubble wrapped along with the IMEI when I sent it back.

I bought 2 phones during a rebate period. At first I was denied the rebate because T-Mobile said I didn't buy the phones during the proper time. I returned to the store of purchase, they called customer service, I was approved for the rebates. I checked on the status of the rebate, tracking ID: BMHM-7673-5380, found I am again denied. Was T-Mobile hoping I would just forget about it so you wouldn't have to pay out the rebate?


I have a defective phone from T Mobile. They give you 14 days to trade your phone from the time you purchase it. Its called the :Buyers Remorse". The store manager refused to make an even exchange because the phone was purchased on Black Friday for 579 and after that the price went up to 679. The manager wanted me to pay the 679 to exchange the exact same phone with receipt in hand. He also wanted to change a restocking fee. I was in the store for four hours and still walked out with nothing.

I purchased 3 phones on Sept 26, 2015. I received the phones about a week later and returned them the next day after receiving them. The phones were 16 gigs and we wanted 64 gigs. To say the least I've been waiting on my refund because I cancelled all services, since and I've have not received my refund. I've talked to several customer service reps and each one is worse than the one before. How long does it take to receive a refund of $138.36. This service has been terrible and one of the worst experiences I've ever had.

We have had the worst experience ever with any phone company. First order your online got my social security wrong and would not let us know anything on that order we had to have that order canceled so they could create new account but still got charged for their screw up. Now new order ships and we get wrong phones on that order. We are now charged again for these phones. Now t-mobile is into my bank account for over 500.00 and we are told that we have to wait for our money. Never had t-mobile but you would think that when you have business you would want to give good service but we get no help from anyone.

I tried to buy a iPhone 6 for me and my daughter. I am a prepay customer but I couldn't qualify for a no money down on the phone because I was late one time on a payment. So I had to pay 60% to get the phone. Ridiculous. I have been a T-Mobile customer for years because of this I am switching.

Dear t-mobile corporate office, someone is opening up T-Mobile accounts without my consent! My IP address on all my phones correlate and are connected to a mysterious identity theft farmhouse in Wichita Kansas which I have fallen victim to! I have been reporting this matter many times and yet still my iPad address on my phone and all my phones are connected to this mysterious place! My phone is controlled remotely and my gps is way off not working because my location is unknown equaling that of Wichita Kansas!
Also, my location should be very able to tell me that I am in Chicago it's not hard to find Chicago now is it? But you people do nothing about this until I report you to fcc for fraud!!! My identity has been stolen and it is all because my phones are stubbornly connected to this up address which is always located in latitude of 38 longitude of -97 !! If you look up this. Location you will clearly see that it is a location that is linked to fraud and identity that if you agree or are part of that ring I want nothing to do with you so it is to your advantage to do something about this matter because it could turn to a scandal be possible lawsuit you don't want to enable and conspire with these thieves do you?


I was abruptly disconnected from internet while I was working. I spent several hours and 18 persons of whom said "I care and will resolve this issue". After being transferred, disconnected, repeatedly asking for my personal information over and over and over...I gave up. It was crazy and one should not have to endure such an experience to get re-connection. I want a resolution/ compensation from T-Mobile corporate headquarters. Yes, I went back this morning after holding off a day and half of work. The cycle started again! However I was able to bare patience and get service.

My T-Mobile service expired unbeknownst to me last night. I tried for a couple of hours last night trying to get it to work. I called T-Mobile customer service this a.m. To get it fixed, took me going through 14 persons over 2 hours of being told "I care" give your cell # in case disconnect.

On Nov. 28, 2015 me and my family went into the T-mobile store at 9930 and purchase a phone. But there is a BIG problem my old number was ported to a customer that was already possibility has an account with T-mobile. We was customers of Sprint for a while and we had to come to this. And as of right now I am unhappy and I have to wait 24 hours to get this ported correctly. The customer service rep. by the name of Daniela was wonderful as a agent but the music was to loud and had to many people hang around for no reason. The neighborhood is high crime but safe. I am a hospice chaplain and it is very important that it is fix. I have important numbers in there and I need some kind of discount to this issues. Maybe I should escalate to the corporate office?

I've been a loyal customer to Tmobile for years. I never had a problem with adding a line, resolving phone issues, billing issues, etc.not until yesterday, as I step foot into a Tmobile store on 2369 Mission st., cross street is 19th st in San Francisco, CA. I clearly gave my information to the female representative and she was hesitate about helping me opening another line, so she called over her Latino male supervisor. He told me he is not able to add another line because I was not the primary person of the account and that it would have to be my sister instead.He told me I would need my sister to come into the store and take care of it and that it is illegal for me to make any changes for the account.
I never had this issue with any other T-Mobile or over the phone customer service before! I have all my sister's information and besides, I was also the other primary person on the account. It was so upsetting to me that I decided to finally end my account with T-mobile once and for all. I felt really disrespected and I would of thought they would want more business with loyal customers , like myself but I was wrong. Throughout my experience with T-mobile, I would also tell others that T-mobile is the best cell phone company that provides great service but now, I think differently...The supervisor was pushy and not very nice.I will never go back with T-mobile again because of this incident. In the end, I decided to join Cricket Wireless because they provided me great customer service and excellent service for my cell phone.


I went to use my phone insurance after I accidentally dropped my phone and broke the screen. I went to T- Mobile store . I was told that I need to call insurance company directly, which I did they gave me wrong number . got right number for Asurion . Try phoning in but could no get through long wait time. SO I tried to file on line only to get an error. So I call back Asurion finally get through to agent only to learn the G4 is out of inventory and unsure when I would get new phone so much for overnight replacement. I had to escalated issue talked to manager only option he had was to reimburse me for cost of phone less deductible then I could go to T-Mobile store a buy one. IF I can buy one why is not available to ship? This was a very poor customer service experience from the store to Asurion. I will be waiting for check to arrive from 3-5 working days. So when you say that you will have a replacement phone in 24 hours that is not true. I very unhappy long time user of T-Mobile not sure where your customer service went. Please review your insurance policy and make changes.

Fraud. Someone fraudulently obtained multiple phones from T-Mobile. Initially, it appeared that they obtained two phones but I recently received 3 notices from Assurant Solutions regarding 3 device protection plans. The 3 phone numbers they provided were (954)371-6856, (954) 371-7132, (954) 371-6965. I have never applied for or cellular obtained any phones or services from T-Mobile and this is a matter involving identity theft. Please have the numbers disabled or at least tracked, and have your Fraud Department fix this!

I was given the 3rd degree about a charge t-mobile alleged I did not pay, after having my bank confirm the charge, I then made a request to set up payment arrangements manually with a supervisor, and was told that it was put in place for 2 payments along with dates and that my service should not be interrupted. One payment was scheduled for the 19th and at 430am my phone was temporary suspended. I am overly pissed since this is the 3 time in less than 30days that i have had to call them to dispute discrepancies with my account

I bought a family plan (4 lines). I cancelled on October 25,2015, as was confirmed by Christopher. The other three were cancelled October 30th, 2015. Today (November 18th, 2015) I received a bill, and discovered that the line that I closed on October 25, 2015, was being charged, as it was active. T-Mobile is charging $111.15 for the service between November 11th, and December 12, 2015. Today I called Customer Service, and talked with Ariel (1271635); I explained that I stopped using T-Mobile, and started using a different provider; as well as that it is not my fault that Christopher made a mistake. When I made the family plan, I was scammed. They promised that because of a promotion, there would be free equipment, however there were charges for the equipment. Now, you are attempting to deceive me further; I have no other option, but to sue. If you have an ounce of righteousness, i plead for you to resolve this situation. The total is $115.15 service that I do not receive, and that you offered in a deceiving way.

It is going on the third week and dozens of staff to still not have resolve this problem with T- Mobile. On November 3, I purchased a sims card over the phone from T-Mobile for $1.05. Thats all, I have never made any other purchases from T-Mobile. But on that same day T-Mobile put through a unauthorized charge of $68.20. After 11 days on the phone with T-Mobile know one can help me. This has caused many problems and T-Mobile is not resolving this with me. And I'm still with out minutes on my phone as I don't want your service because of this problem

I'm sorry to say that it's not worth saving a few dollars on a plan if part of the price is lousy customer service and being without a phone for two weeks. My wife took my phone for servicing to the local T-mobile store in South Orange, New Jersey, on Tuesday, November 3, explaining that it wouldn't hold a charge. The sales rep took the phone, asked my wife for $5, and said a replacement would come in the mail, Monday, November 10. Not same-day service like other vendors provide, a never-before-mentioned charge, but "acceptable" as trade-off for a cheaper contract that works well in large cities.
November 10 -- no phone. My wife called customer service and was told (for the first time), "Sorry, backordered. You won't have it until Monday, November 16." After an escalating conversation with periods on hold, my wife was successively offered $20, then $25, then $30 to hang up and go away. I have to tell you that when anyone mentions T-mobile, this exchange will be the first thing that comes to mind to mention.

I have had the worst experience with T-mobile. I cancelled my account back in April because I moved to China. However while in China I realized that my credit score went down and this seems to be due to an account sent to collections which surprisingly seems to be my old t-mobile account. I decided to contact t-mobile, but they do not have access to the accounts, so I contacted the collections agency and they referred me back to t-mobile, after much back and forth the collection agency was able to tell me that this balance was owed due a device charge since my device was payed in installment plans.
However, when you request to cancel an account in order to do so you must pay your device in full. I requested a claim to be filed on this account, and again, for three weeks I had no sort of notification nor did I heard back from t-mobile. After calling many times and being transferred to many departments because apparently nobody has full access to my accounts, or they just don't want to bother, I was able to reach someone who seemed to have access and that wanted to help me, everybody else didn't seem too customer service oriented, and if anything they seemed annoyed at my request for more information for they claimed they did not have it.
Sadly, I did not get her name and for some reason we got disconnected. She told me that I was sent a refund back in may for $145.39 because I over payed my bill when I closed the account. in the form of a card, which is very interesting because I cancelled my account because I moved to China, and of course I never received that refund. Now what doesn't make sense is, how come t-mobile refunds me $145.39 and then charges me $189 for device charges in May. I payed off this phone, and I did not use the t-mobile account in may because I believed I had cancelled it. As far as it goes nobody has been able to help me in this situation, and the last I got was a number to a different collections agency, which I called, but they couldn't transfer to the right department, which I called and it just said that it had no reprensentatives available at this time.
For me it is 3:30 am here in China, and I've been on the phone since 2am. And I do have to work at 8, so you can only imagine how frustrating is to have to be up this late dealing with a situation that apparently could've been avoided. This experience has been the worst, and I have spent so much time and money trying to solve this issue and still nobody is able to explain things clearly to me. I never got access to the refund, so what happens to that money? How come I cancelled my account in April and I owe $189 for device charges in May? What kind of fees are these? I would really hope you fix your customer care system, because you may be a big company but it should still appreciate each and every single one of their customer, and value their time.

I had been with t-mobile for over 10 years. In September 2015 my new Samsung Galaxy S5 screen blinked on a Friday, so I called t mobile to let them know that hey my screen blinked out on my phone so I need another phone due to the fact that I don't have a home phone and it's the weekend. I called and t mobile rep told me we would place your order but until then go get a loner phone from your close location so I called my area stores and no one had any. So I was scheduled to work until 6:30pm that a afternoon so I called t-mobile back to inform them that my location did not have any and the store front location close at 8pm so after getting off work and driving to a store it was 6:50. I then called customer service to ask them what I could do to get a phone because I need a phone for emergency over the weekend. The customer service representative for t mobile informed me that he could not do anything so I explained that the store was closing soon and I needed to have some type of phone for the weekend just in case of an emergency. He put me on hold plenty of times and came back to the phone with I have to have my manager handle it.
The representative then got on the phone and said if you are in the store we will apply a credit and just buy the phone and after a few days you can go back and request a refund. So that is what I did. He was on a recorded phone line and the fact that I had been with t mobile they had done right by me. I set in the store while the representative over the phone applied the credit. The in store representative then Said yes I can see the credit. So I was informed by the phone rep to purchase the phone using my own funds and t-mobile would reimburse me. After a few days I called to request the refund and I was told ok it's being processed in the mean time I was told I was scheduled to receive the phone that suppose to be sent to me via handset replacement on that following Monday but instead received it on Wednesday. But I called t mobile customer service several times and I'm at dead end I need to money to put back on my credit card that gaining interest ever month I don't want the credit on the account. Please help


I got 4 I-phone 6S in Danvers, MA Customer Service rep. told me about the 14 days policy. Unfortunately the area I work and around my town my phone has absolutely zero bar connection, went to the other store and got new phones and went back to the Danvers store to return still under the 14 days policy and they refuse to take the phone back even I am paying the 50 fee for stock. I don't understand, have being T-Mobile for over 10 years while lived in other town and now this is the treatment I get? I don't know why they are so difficult to deal with.

My husband and myself recently switched with the promise that it is hassle free. All we have to do is give them our phones and they will pay for what is left on them and the cancelation fees so there will be no cost to us just send in a form and our last bill. So we did. 5 weeks later we get a letter saying that they need a bill with a break down on it, which our previous carrier did not provide. We went to our previous provider and they were able to pull it up. My husband faxed it in to the representative and called her back to confirm she received the fax. Now almost four weeks later and late fees adding up from my previous provider they send me a card worth half of what is owed. I call the number for customer service that came with the card and the gentleman tried to help me but had to pass me off to another department.
This guy started off nice and admitted the reimbursement was wrong but the number he gave me still didn't cover the phones and cancelation fee. So then he proceeded to tell me that he was going off my final bill and they had no record of the breakdown that my husband faxed in. Not having much confidence in them at this point being we just got notice from Experian that our information was part of the recent data breach and now they have lost a fax with my personal information on it?! The guy gave me an attitude that he was doing me a favor then transferred me to another department that transferred me back, but this time his department was closed for the evening. This is the worst service I have ever received anywhere and I work in a retail environment that would have my job if I ever treated a customer like this. The only reason I gave two stars was or the two representatives that really couldn't help me but were very pleasant.

I have been a customer for over fifteen years and have three lines total and my bill has escalated to twenty dollars more than I usually pay due to and this is your reps explanation that there is no more 20 dollar loyalty discounts and no more contracts right later that evening I watched a T-Mobile commercial that advertised unlimited talk text and 10 gigs of data per line for 30 dollars per line up to four lines and a 18 month contract and I told that to you rep and she said your commercial was wrong and I clearly read and saved it watching and reading all the particulars on freeze frame and your rep told me a bold face lie that it is 100 dollars for the first two lines and 20 dollars every line after that would actually increase my costs.
I told her that she was totally incorrect because that is not what you commercial depicts no where in your ad she was rude and told me that the ad is not what it states if that is the case then that is fraudulent advertising and being a long time customer to be treated that way is unheard of I need a corporate rep to contact me in this matter at my t mobile number to resolve my complaint and get to the bottom of this or this . If not on I will go to the proper authorities on how blatant the discrepancies are from your ad to what your reps in your resolution dept tell your customers I still can't believe how you have your reps trained to be so rude and unhelpful and talk to your customers like they are stupid.

I purchased a Studio 5.0 Blu Android 1 week ago and two online SIM cards from T-Mobile. The phone was not reading the SIM cards and after speaking to a tech from T-Mobile, he was suggested I go to a T-Mobile outlet. I received the worst customer service from a woman by the name of Ashley. After I explained what had transpired with the phone and SIM card, she kept telling me "I did not make sense." To boot, she took out the SIM card and adopter out. She proceeded to insert the adopter, and inserted it upside down, without the SIM card. The adopter was stuck and the manger had to flat small silver instrument to retrieve the adopter out.
The fibers that make contact with the SIM Card have been damaged because of Ashley's carelessness and belligerent behavior. The outlet is located in the Bronx, New York 10451 on the corner of 149 Street and the Grand Concourse. Another issue, was that, the music in the store was so loud I had to speak above my regular volume. They need to be trained in Customer Service relations. It was an absolutely horrible experience. They are young and hopefully, more trainings will continue to enhance their professionalism and public service attitudes.

Ever since I updated to lollipop 511 on my phone, I am not getting phone calls, calls are not even registering on my phone, voice mails come in 1-3 days after the fact, and basically over all my service is awful. My husband has contacted customer service 4 times now with various T-Mobile complaints. Every time it is something different to resolve the issue and every time before disconnecting with customer service my husband is assured the situation is resolved. Last night we were told that we were talking to a supervisor, Lou was his name. After Lou did everything in his power to blame the issue on us and continually refused to even hear that the issue started after the 511 update, the issue remains. Lou went on to tell my husband the issue was a result of my phone not being on wifi calling.
Really so for my t mobile phone to work I have to be constantly connected to wifi calling and I have to stay home to receive phone calls? What I do not understand is how did my phone work so well before 511 and now my phone does not work? Lou was rude, accusatory, unhelpful and simply put an ass! Lou finally said well since you have insurance on the phone I will send you a new handset at a $5 cost to us, and proceeded to lecture my husband on how the phone that I would be returning better be in mint condition. Not worried about that because my phone is not even a few months old and basically is in mint condition, but then he tells us that I may not receive a new phone but a refurbished on. Come on! I send my new phone back to T mobile because of an issue that is obviously their fault only to get a used phone in return.
Then Lou repeats that the issue is all our fault because we don't use wifi calling and he would be happy to sell us a router for my house to make wifi calling even better. Give me a break! This is the worst customer service I have ever experienced. Being that I am someone who has worked in customer service for 20 plus years, I can tell you that someone like Lou would never be employed by me and T mobile would never be some place I would ever recommend to my family or friends. I am sharing my T-Mobile complaint with everyone I know.

In the Beginning of October 2015 I purchase three devices and paid with them with my debit card, then on October 27, 2015 the same charges were applied to my debit card again, causing my account to be over drawn and have numerous of over drawn fees. After talking to over ten people, countless hours on the phone, being told they couldn't find the charges and being hang up on i was finally informed that there was an issue with the system causing charges to applied twice.
From there i was told that I have to wait twenty-four to forty-eight hours to wait until my money was return that I never authorized to be taking out of my account. I have only been a customer for twenty days and this is horrible service that i have never experience form any other phone carrier in my life. I would not refer anyone to this company, poor customer service skills, holding time for resolution horrible and horrible results.
So at the end of the day Im out of $305.21 that im waiting to receive back in my account with over $70..00 worth of overdraft fees, but hey at least the Customer Service Rep did notify me there nothing else that can be done.

I have a Microsoft Lumia and it's not allowing me 4g service which is what I have been paying for since day one of purchasing this device at the local Walmart. I don't know if I'm doing something wrong or not but I know that I'm only getting 2g. Help me please the T-Mobile service department is not responding and I cannot find their contact information anywhere on the web.

I cancelled my t mobile service due to repeated dropped calls and the high fees. I am now being charged a cancelation fee when I was not under a contract and have not been for about 3 years. I have been a long customer but lately your fees became unmanagible. Am also being charged for a table that at the time i went in that they were offering a free table. i flat out asked him "what is the catch' He said no catch it is free a we're having a promotion and just want you to connect service with Tmobile and that was it. Well I guess he lied to me. If this doesn't get taken off billl I will have to complaint with the attorney general's office. This is not right.

I called tmobile yesterday concerning the security breach to make sure I was one of them that wasn't affected and when I gave the verbal password that has always been on my account since 2011 the young man I spoke to which happen to be very nice and professional told me that wasn't it and that wasn't it that my password was numbers which has never been so he changed it back however every other time it has been the right password and they say there was nothing showing it had been changed I want to know how a number password before the young man I spoke with changed it back got added and no one can answer that

First off their service coverage is not that good at all. I eventually got fed up with all the non covered area and dropped calls. Never under contract or had a phone purchased through their store or website. My phone was a T-mobile bought at Walmart! Now 2 years later found a friend of mine needs a phone for ATT network. I cannot get my phone unlocked from T-mobile now till they send me a code by email so I can give the phone away!! WOW. BTW Metro PCS is an affiliate of T-mobile companies for anyone interested. Also did you know T-mobile is owned by a foreign company that operates under that name in the USA!

Seven months ago I bought an i-phone 6 plus from T-Mobile in Hilliard, Ohio. I was up-sold insurance for $12 dollars a month only after inquiring about the requirements for a replacement phone if I needed one. The representative assured me there was no limitations, and no deductible since i was paying the highest premium. Again and again the rep said if something happened to the phone I could replace it no problem. I reiterated that I did not want the insurance if that wasn't the case and the salesperson reassured me over and over again.
I dropped my phone a week into use but the damage was so minimal and the phone worked so well I chose to keep the phone. 6 months later my phone has started glitching. While in the middle of conference calls it flips to mute and often hangs me up; booting me from the call. Group texts have also been a challenge, often having to restart my phone in the middle of texting to get my keyboard to work properly. I went to T-Mobile and the rep said I would have to pay $106 for the phone and another $176 for insurance to replace the obvious Apple 6 plus lemon.
I have been an apple user for many years, for the most part they have been dependable, not this one. I've only been T-Mobile user for seven months (never again) and would recommend to everyone to stay away from T-Mobile. Terrible customer service and worse sales techniques. They up-sell with no thought of their customers, only their commission, absolutely unwilling to help and backup their promises. Buyer BEWARE!

T-Mobile promises to pay off your contract...that's a joke. Beware of Tmobile's promises. They promise you a full refund and then come back and say that your refund is minus taxes and fees. Therefore you are stuck with paying off your cancelled contract. And, if that's not bad enough, you have to pay your old contract additional late fees for waiting your reimbursement with T-Mobile. They say it takes 8 weeks; actually it is taking mine over 10 weeks (I'm still waiting). As a group of dissatisfied consumer, we need to get a class-action suit against T-Mobile. Any lawyers seeing our complaints, step-up.

I have been a customer of T-mobile for more than 10 years. Not a day late with a bill. Later they put some charge for a service that I have deactivated. Called 4 times to remove. Recently, I have tried to cancel my account due to travel, and the representative did not follow trough...Then call internationally, chat, call, chat just to cancel. Altogether, around 8 times at least. Meanwhile, they withdraw money from my debit/credit card and sent me a final bill + international call charge and with a collection notice. Until I am not even around. They refused to remove any charges. Unresponsive management/ customer service. I guess some commission is everything for them. Do not switch and be very careful. Just an advise from experience.

On June 26th, 2015 I called T-Mobile to switch my service from Verizon to T-Mobile. The customer service rep. I dealt with was very nice. I received the new phones but did not like them. I called T-Mobile to let them know I was returning the phones and would like to get different phones. I was asked to verify the last four digits of my social security number and was then informed my social security number does not match, therefore they are unable to give me any information. I returned the phones to T-Mobile by tracking number and the phones were received by your receiving doc in forth worth TX. on July 9th at 10.00am. My bank of America account was charged $285.63 on June 29th,2015 and I would like to have my refund back in my account. Furthermore I received a letter from T-Mobile denying me approval, so why was I sent phones and charged?

I was a T-Mobile customer for years and recently changed to Verizon. When we first joined T-Mobile, my husband was stationed (military) in Virginia Beach, VA. We had great service! However, in 2014, we moved to Gulfport MS where we’ve had nothing but problems with service, connection, dropped calls, etc. T-Mobile sent us 2 boosters, and still, our problems remained. On June 4, 2015, we decided to change carriers. My husband is active duty military. He travels and also has to conduct military business from his cell phone. On the day that we switched carriers, I called T-Mobile to let them know that we were changing carriers. The customer service representative Nicole said she was sorry to see us go, but completely understood why we were switching over to Verizon.
While on the phone, I told her that we wanted to keep our numbers (again – husband is military and he receives calls to that number from all over the world), and asked if there was anything that we needed to do or expect. She said no, that it they don’t charge extra for stuff like that, and wished us the best.
Today, June 29, 2015 I received my final bill in the mail from T-Mobile, to which, has double charges (simple choice plan $40 for May 19 – Jun 3, and another simple choice plan $40 for June 4th). The double charges total $83.50. I called T-Mobile to inquire (I spoke to 4 different people) and was told the below answers. That’s just how it is. I don’t know why but it must be right (Debra). If you transfer a number from us, we charge for the whole month versus if you just go to another carrier.
Nothing I can do to help (Silvia). We charge for the whole month regardless of whether you transfer numbers or not. Nothing I can do (Mason). When someone leaves T-Mobile, we always charge for the whole month regardless of whether or not they port numbers. That’s just how we do it. It’s in our policy (Scott). Between the 5 people that I have spoken to since June 4th, there seems to be various information that I have received. Besides the various different things told, I do not see how it is possible to double dip on funds or charge someone for a service that they are not using. According to the bill sent, they charged one amount for May 19 – June 3rd, and then the same amount for one day (June 4th). This is unacceptable and needs to be fixed!

My brother wanted my mom and I to join his T-Mobile plan. We went into their store in Auburn WA. They took two hours once it was out turn just to transfer data, charged us tax and phone charges, transferred phones, etc. We left the store. The phones do not service our area. They took our phones as trade ins. Within 2 hours I called the store, they said they would give us our Verizon phones back. In fact, they still had them because some more data was unable to transfer that day. When I went back to the store, they refused to give me my phones back, rendering me with no phone or phone service. I told them my mother was elderly and could not be without a phone. They said “she has a phone, it just doesn’t work where she lives!!”.
They were little rips off artists, obtained about $50 cash that day, $100 restock fees and took my Droid and my mother’s flip phone. I never ever raised my voice or threatened them, but I did call the police. They told the patrolmen that they were wanting a trespass order, when the patrolman told them in that case they should give me my phone, they decided not to do that. My phone was sitting in the building. But when I first demanded it back they said it was already gone so they couldn’t. Then another employee said it was still there since I had not loaded all my data, they told me no way, I signed a deal that they could keep my phone. Contacting Attorney General tomorrow. Very upsetting. I feel tricked. That is how they get some of the money they make.

I want to complain about an employee called Shayne at T-mobile on 39th & Meridian store in Puyallup. This is the second time, I really don't appreciate the female employee's attitude towards a customer. She just tried to argue with me about returning the device that didn't work for me and I was willing to pay the restocking fee. And the attitude was horrible since she had to do the return and do the paperwork.
In the end she didn't even give me a bag for the paperwork and the new phone I just purchased it while I was holding a child. And I said "thank you" she only replied "yep" back??!! This didn't happen before with the other male employee at all. I worked at retail store for so long and the customer is always right. You just have to satisfy their needs and make them happy when they walk out. Hopefully I will not come back this store anymore. Huge disappointment.

In the morning of 05/02/2015, I could not find my phone anywhere and I believed that I have lost my phone (it is an SAMSUNG NOTE 2 with original carrier AT&T) I reported lost online right away with T-mobile. 5 minutes later I found my phone on my driveway so I chat with T-mobile online to report that I found my phone. They told me no problem and stated that nothing has been changed and they will put a note on my account that I found my phone and I should not worry at all. 3 hours later I could not make any phone call, suspiciously I check and clearly my phone is blocked due to lost/stolen. I called and chat with T-mobile they said they do not block my phone because it is an ATT phone and suggested me to call samsung or ATT. I called samsung they refer me back to T-mobile/AT&T. I called AT&T they said because I do not have ATT account, nobody called to report my phone lost/stolen and my phone does not attached to any ATT account so nothing to do with them, they did not block my phone, it must be from T-mobile when they reported to the US blacklist data base. Now I am stuck with the brick phone nobody is responsible. Anybody can help me

It will not let me take the one star off. Your company has the absolute worst service I have ever seen. I have been with your company for 8 years, and about 3 weeks ago, I called up to INQUIRE about adding my daughter on my plan for text and voice since she cannot get the internet on her phone with your company. I was told it would be $10.00, then when I went on to pay my bill, the person in sales put me on a family plan. This is fraud!.
I plan on following this up with the FCC. I called in about 7 days ago and they apologized and said all the right things and your customer service department said it would be corrected, and I would see my corrected amount on line. I went on this evening and NOTHING had been done. I spoke to your rep, Grace, who was very nice, and assured me this would be fixed. I then spoke to her supervisor Becca and told her this nightmare story and also told her that I have never paid my bill so late in the month due to your company's error.
She then told me the bill was fixed, and I would see the credit in 24 hours. Let me tell you, this is what I was told 7-8 days ago, and nothing was done or corrected! I then asked her if I could pay this right now, she stated of course, but it would be a $5.00 charge. I'm suppose to pay for your company's error???? But I could be transferred to the auto pay, and it would not cost me anything. Have you people no sense!!! I will tell you, which I'm sure at this point no one will do a thing since I am referring to nothing was done until I had to call a second time, I am NOT going to pay the 5.00 and I am going to Verizon. I have had it with your company and the incompetence and fraud that you pull. Again, I am going to the FCC. Something needs to be done about your unlawful and deceitful practices.

I am responsible for 10 lines that I have with T-Mobile. It is supposed to be a family plan. brothers sisters sons daughters. I have tried and tried to get an exact break down per phone as to how much each # cost so I can collect from my brothers and sisters what they owe. Every time I call I get a different amount. And it never adds up to what the bill I get. So I wind up getting screwed out of about 60.00 bucks out of my pocket. This is ridiculous. I got you ten extra customers. and I am doing the collection from all the family members, but I come out in the hole every time because your employees can not or will not give me a break down. Upset in phoenix.

I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a HUGE role in my life, seeing that I use it for work! (OVER 200 EMAILS A DAY) Just this past weekend, a client of mine was stuck overseas for 2 days!! in Frankfurt!!! all because he couldn't get a hold of the person that helped get him there!
Due to this faulty network, that seems to be on a VOLUNTARY basis! I am now in debt to the company that I work for, $2,452 and some CHANGE, because that is how much a one way BUSINESS CLASS seat costs from there back to Seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a SALE. I don't expect T Mobile to pay my debt are anything; that's just not how this scheme gets down. But after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play Supervisor, that that wasn't something that was said brought me to complete halt.
Because at that point I realized that T Mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even BIGGER complaint is, who the heck hires these people? PLEASE LET ME KNOW, CAUSE I COULD FOR SURE RUN ONE OF THESE LOCATIONS, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, I'll put them on hold for 10 minutes, transfer it back to you..............and then we will flip this coin to figure out who has to say "Sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's no way it's just 611 that handles everything.

I went to a T-mobile store in Uptown Albuquerque, NM with a friend who was having problems with her phone. While there, I was persuaded to convert my service from Verizon, whom I had been with for many years to T-mobile with the offer of a free mini IPad and buying out my current Verizon contract. It just so happened that Jessica Keith, a Field Support Manager from AZ was on business in that particular store at the time, and she was actually the person that waited on me and completed the conversion process for me. I had an IPhone 5 that I had purchased at Verizon which I was allowed to keep and have my data converted from Verizon to T-mobile with no problem; However I was told that I would need to bring in a trade in phone for my husband's line.
The next day I took in another previously owned IPhone and my hunsband's Motorola Droid Razar which we had recently bought and were still paying for with Verizon. I told Jessica that my husband really liked his Droid and really wanted to keep it and that I preferred they take the IPhone. She informed me that they could provide me with basically the same phone and we could include paying for it on my monthly bill. I informed her that we were still paying for it (my husband's Droid) and she assured me that T-mobile would take care of it when they paid out my Verizon contract and "It would be a wash." So she took the Droid as the exchange.
I did finally receive the Visa payment card to pay off the Verizon contract; and assumed all was taken care of and well. Subsequently, I received a letter from Verizon Go Wireless charging us $300 for the unpaid Droid phone which I assumed had been included in the Visa paycard. I have tried numerous times contacting Ralph at the Uptown store and Jessica (I still have her business card). Ralph promised to call me back and never has. I left Jessica several voice messages, she finally returned my call ONCE, but didn't even bother to leave me a message. I have called and left her more messages and have still not received a return call.
In addition to the initial $300 charge, I have now received a letter from Aldous & Associates, Attorneys at Law threatening legal action and now wanted $300 Delinquent Balance, plus $90 pending collection fee for a total of $390 within 30 days. I would greatly appreciate it if T-mobile would stay true to their word and take care of this debt before it becomes a problem on my credit report.

I tried to pay my prepaid bill with a credit card and was denied. i finally talked to someone in the billing dept and they inform me that a payment in January was cancelled and reimbursed to the card holder. It is now almost May and have never been notified for it or had my service suspended. Last month i had to call and talk to tmobile reps because i paid the bill and it was posted on the persons account that owned to phone before. i have since January used credit cards to pay and never was told or notified of this matter. I would like to know what i could do to fix this and stop the invoices i am had to deal with Thank you for your time.

I want overseas to Morocco, while there I was checking with customer service about an existing issue that"s when I found out that I am being charged over $400 for texting when I spoke to so called account specialist he assured me that texting was free and that I shouldn't worry, only to found out that it was a total lie once I got back to the state. I spoke customer care but nothing was accomplish totallly disappointed with a company that I have been with for over 12 years the perfect picture of corporate greed .

My contract was ended on the 4th of January 2015 as I was informed by Alexa one of your members of Staff responding on my request yesterday the 15th of April 2015 at around 12:40 , along with my wife's contract too and it will be followed by my other three children's contracts which will be ended on the 1st of June 2015. I was not alerted by T-mobile company about the nearness of my our contracts end or receiving new offers! I was not given a Nano memory card along with my Experia -S Which was offered to me with my last contract! . I requested it yesterday through my call to Sanalia/ Member of Staff and I was charged £10:21 and to be delivered to me within three working days.
The surprise was today as I found my SIM inactive on my mobile phone and I can not make or receive calls on it and I believe that it has been disabled by your technical team before I receive my new SIM card! On my enquiry call today Thursday the 16th of April to a lady who is called Lee and who asked me about characters of my password and later about my Sim card number which I should have had it in the box of the phone as I am still using my old Sony Ericson Model C902. I explained to her that I do not know my password or the SIM card number as I am busy at present for preparing for the Tax Financial Year. she kept on repeating my first name without giving any alternative way that we could reach a solution for my problem and she hanged up her phone in a rude way!
I recalled again around 11:28 and a member of staff called Ian answered me and he repeated the same questions to me and I informed him that I had no time to go and search for my Sim card number and I do not know my password and if he can e-mail it to me . His answer was that he can not help me without obtaining them. You put me in a dilemma and I want you to get me out of it immediately please. I am considering to leave your company with my family members .

On April 14, 2015 At store #9795 my husband and I encountered the worst customer service in our history of affiliation with this company your representative Danny. I signed In on the customer wait list. We were later beckoned by Danny whom was on the phone as if we were animals, instead of him addressing us as loyal customers to T-Mobile. We did not move, finally Danny came over to the area we were sitting and once again Danny didn't address us respectable customers. We then began to explain our problem. We quickly discovered from Danny's lack of experience he was unable to assist us. We then asked for a manager. Instead of Danny respecting our request to obtain the manager he went and brought back Jazmin the representative that created the problem for us on April 13th.
We again explained to Jazmin that we needed a manager. Liz the manager came to our aide 15-20 minutes later. In the mist of waiting on Liz I asked Danny whom wasn't assisting customers to give us the number to customer service. He rudely told us he didn't know it and he was new. We responded by saying go and get it from someone that knows it. Danny then exhibited a major attitude and starts shaking his head as if we were bothering him. At this time Liz enters the sales floor and we explain to her that we have a major problem with Danny. She explains to us that she will speak with him and have a meeting on Saturday. The customer service in this store is horrific!!! Where is the diversity at this location? This store is employed with all Mexicans. Where are the African Americans and Caucasians? There are so many other mobile carriers on the market now. The behavior at this T-Mobile Store is unprofessional.

I have several complaints:
1. I switched over from Verizon in December and was asked to send my IPhone 5s to T-Mobile and I would get a $352.00 reimbursement for each phone. I sent 3 phones in December and have yet to receive credit on my account. When I tried to follow up I got transferred over 5 times staying on the phone for over 30 minutes and no resolution
2. The T-Mobile service is not very good in our area. I have complained several times and hasn't got any better.
3. While I promised my bill would be lower than Verizon, my bill is the same with worse service.
Without getting any resolutions I am ready to go back to Verizon unless this is resolved immediately.

I had to get a new phone because water damage to last phone. Went to T mobile store and t mobile representative sells me a boost phone so I'm no longer on boost. I had just paid my bill a week prior. So I guess the t mobile representative knows what he's doing so I walk out with a bogus galaxy III had to go back 2 days later because was not getting any phone calls in and got switched back over to t mobile from the very upset representative who processed to switch my galaxy III to a broken Nokia Windows phone yet where's the 3 weeks prior money from when the t mobile representatives changed my company. Now all the sudden the whole account has disappeared but your getting paid twice. You should take the t mobile account from this crook

I recently tried to discover what sim card my pre-paid Alcatel One Touch Evolve 2 used. There was no indication whatsoever to the one that i needed. The sim slot looked small so i bought that one, it was wrong. Again, i bought the regular sim card and it was too large. I contacted customer service,and even they had a hell of a time trying to figure it out.Walmart was the same. WHAT IS WRONG WITH YOU PEOPLE!!! How hard can it be to put the type of sim card needed on each phone package? NOT HARD AT ALL!!!!!!! I lost $50 dollars because you can't apparently use any common sence!! P.S.- You probably love the confusion just so you can make a few free dollars.!!!

I am a current customer and have been since 2007. I received a collection for $138.00 from Convergent via TMobile. TMobile told me the bill is from 2011 but just sold the debt to Convergent on Jan 24, 2015. Yet they never informed me that I had an old bill and my current phone has been the same since 2010 and with TMobile. They told me they cannot discuss it as the supposed debt belongs to Convergent as they bought it? I filed a complaint with the FCC and am sending a copy and a letter for demand of explanation or removal within 7 business days of receipt by TMobile and Convergent and am paying a tracking number via the Post Office. It seems like a scam is starting with TMobile again and I wonder if anyone else is getting this problem? I am leaving TMobile this time for good and I have no debts ....but then again they might create one and sell it to someone as it seems this has happened above!

Purchased phone and plan for grand-daughter. Was told bill would be $60 a month. Was given a card that was free for IPad for wireless. Told them I have wireless at home but said free take. Took and went back in store because could not figure out what to do with card. They said Ipad was older would not work. Found out you was charging me. Found out I had many charges because bill was never at $60. Cancelled plan and you guys keep saying you are sending box for the connection but never have received box. I call - nothing, I go in the stores to say I have not received box - nothing. I feel as if I am being set up to pay a fee because I cancelled. Why can't I just bring your equipment in the store??!!

If I could give a negative rating to them I would, I WILL NEVER EVER GO BACK TO T-Mobile AGAIN. I'm beyond pissed with this horrible company. Back on February 23,2015, my husband and I switched providers over to AT&T ( BEST decision ever!!!) The representative's for T-Mobile I spoke with over the phone and in their store, had told us that our bill would be updated in 3-4 weeks. and that they would mail us the final statement. After that we could come in and pay our final bill. which was fine, whatever so we put money aside to make sure we wouldn't spend the money we had to pay off our bill and phones we had with them.
On March 1, our account was charged $166. to close out what we needed to pay on our account. no statement in the mail, no email about the charge and nothing about the phones so we waited another week and a half to see if anything would arrive late, or anything else would be charged on our account so on March 9 ( a total from when we canceled about 4 weeks ) when I decided to finally call customer support and ask about our bill we hadn't see anything about the phones still at this point and wanted to know what was going on with our account if it was closed completely or not. the customer service rep said there was nothing showing up on our account with them about phones and that it appeared to be closed out COMPLEATLY. which I thought that was a little fishy ( I've been screwed over many times by bills coming out late or charging one account and not the second, so I wasn't going to let this one get me), so I went down to the T-Mobile store and asked the same questions. they came back with the same answer everything was closed out and nothing more appeared on our account. so I asked for a print out of the statement. to see with my own eyes and have proof and sure enough reads 0 on everything.. okay cool, maybe I just got lucky and paid enough on the phones they wouldn't charge me anything else..
NOT!!! then today April 1 I get a charge on my account for 600$ ( NO money in my account what so ever, I used the 600$ to buy new baby items ) and a Month and a half after I close out my account with them .. What the HELL!! literally. so of course I call Customer service to ask what is going on I have my print out that say I didn't owe anything more. Then the rep proceeds to tell me that the $166 they charged me on March 1 was for the billing Cycle from January to February ( No shit SHERLOCK, I know this because I paid for it the beginning of March. meaning it was from the previous billing cycle) and that our bill was not updated yet, on March 9 and wouldn't have shown the phones. She then proceeds to say that bill for the phones wasn't updated till March 11 because it was on a different billing cycle from the February to March cycle, WHY DIDNT ANY FREAKING ONE TELL ME THIS out of the 4 people I contacted the first 2 being the day we switched providers who said 3 weeks our bill will be updated showing everything we own on our account INCLUDING the phones, and the other 2 who I contacted on April 9th after the $166 was with drawn..
Not one of them could tell me that there would be another "billing cycle" as the lady who I spoke with said.. No one could look at my account and say hey looks like you closed it out this day which would put your last billing day on this day so a final payment will be taken out in April.. IM SO FED UP WITH T-MOBILE they charged to much for their SHITTY service. and their customer service Reps need to be in training longer to learn what they are dealing with on customers. its ridiculous 4 people, 4 people who told me the same thing not one of them could catch this..

Needed to jump note 3 to note 4, it quit charging, after 1&1/2 months note 4 lost sound & would not ring for incoming calls..told I had to wait for shipping of refurbished phone. I purchased a new phone from store now it can't be replaced except with someone else's issues..30 yrs. Of being with Verizon I chose tmobile with expectations of an honest company. Buy new product, should be replaced with new product within store of original purchase. I have 5 phone lines, a hot spot, & ipad. I pay my bill diligently every month as is my obligation & promise to tmobile. My belief as a customer, tmobile should respond in the same manner of courtesy & respect to customer needs..now I'm without a functional phone & at 70 yrs. Old if a emergency arises I'm s.o.l. thank u for the inconvenience & hardship.

Your service is TERRIBLE. I regret the day we left Verizon. I wanted to go back but we've already bought phones through you guys so my husband wont allow us to leave. My son and husband bought brand new LG3 phone when we signed up with Verizon. We also purchased insurance for these phone so that we'd have the piece of mind that they can be replace if anything happens to them. NO ONE EVER TOLD US that we would have a $175 deductible, which was the first shocker. Secondly, no one ever today us that our phones would not be replace with new phones if ours were broken. I am even unhappier with T-Mobile then I already was. My son broke his pone and I'm stuck with a refurbished phone. Had I known this I would have saved myself the money and bought a refurbished one on my own. I called Assurance and they said that they do sent new phones if there is not a new phone available. I WANT A NEW PHONE!! I want to actually leave T-Mobile all together. But since I have to stay, I WANT A NEW PHONE! I will not stop complaining until I get it.

Dec. 16, 2014 I had been with ATT and was tired of not being able to get service on my cell phone so I called T-Mobile to see if the tower in my neighborhood was theirs. They said it was so I left ATT to go with T-Mobile. I was going to keep my phone and my same number and just buy one of their sim-cards. The sim-card came in and it was wrong. The very first thing was wrong dealing with T-Mobile. Anyway after a month dealing with them just trying to get the correct sim-card I stayed because they said the tower in my neighborhood was theirs...they lied!! It belongs to Verizon. So January 27th 2015, the correct sim-card arrived and I activated my service. I could not get service. My phone would either say "searching" or "no service detected". It used up my minutes so I had to purchase more useless minutes. I purchased $40 more and still could not get service and since the "number" was used...(searching or not detected) was considered use of minutes. The 2nd of February I cancelled with T-Mobile and called the home office. They said no problem they understood my frustration and I would get a refund. After they get you to someone who can do something...they hang up on you or being on the phone with them so long your battery dies...I've kept calling back getting the run-around. So in-short...T-Mobile will lie just to get your money! DONT USE T-MOBILE...THEY ARE CROOKS!!!

On January 14, 2015, a year and a half after I originally opened my account with T-Mobile, I was a victim of identity theft and T-Mobile allowed someone to add 2 new phone lines to my family account which I had been told already had a maximum of 5 lines. This individual then charged more than $1,600.00 in equipment and fees to my account, charges that I am still being held liable for. I discovered these 2 new lines 2 weeks later as I discovered a range of other purchases bought on my name and credit. I called and reported the fraudulence immediately.
The fraud department, instead of assisting me by closing the lines and removing the charges on my account, told me that I, the victim, had to name the suspect in order for them to release my responsibility. They alleged that my family members were in contact with the criminal citing call logs showing 1 minute calls coming to one of these new lines. Initially, I thought that this information must be the result of computer error for the call log to show that my family was calling this line because none of us knew the suspect and we had never made any calls to this line. In addition, these alleged call logs conflict with our own records, which have been printed from my accounts on T-mobile's own site.
Recently I contacted T-mobile with the name of a suspect in my identity theft case, after receiving an update from an officer at the San Diego Police Department. I faxed them copies of the police reports and of a signed affidavit of fraud. T-Mobile refused to accept this new information and demanded the police report with the name of the suspect, knowing very well that the police would not release the documents because T-Mobile had not been cooperative in helping them catch the criminal, and because the case is still under investigation.
After working with the police and with several stores in the San Diego area, my experience working with T-mobile has left me with the strong belief that T-Mobile employees were involved in the illegal fraudulent activity on my account. They allowed someone to remove my PIN and add new lines to my account when I had set up the PIN as a protection measure, and while the company has my ID and my signature on the file. They then altered the call logs to shift the responsibilities to me. The fraud department wouldn’t take my report as a victim of Identity theft seriously and wouldn’t cooperate with the police to help catch the criminal.
Please investigate these illegal activities at T-Mobile. A large national telecommunications company should be responsible to its customers and should be participating in ethical business practices. Their capital and influence should not be a tool to criminalize and victimize their customers, especially ones who have already been victims of crimes.

T Mobile initially lured me to them with their cheaper than Sprint plans and the "We'll pay your Early Termination Fee" routine. It should be called the "You pay your Early Termination Fee and we may or may not reimburse you depending on how many flaming hoops your willing to jump through or till we get sick of you bothering our customer service department". I've had so many promises to fix this refund problem by so many reps and each has failed, Purposely?. Hey T Mobile, I get it, you're a big huge mega business with an army of lawyers to keep the riff-raff customers from defending themselves from you. You win, keep my money. Good bye T Mobile and I'm taking all five of my accounts with me. BTW, I'll pay my final bill in six to eight weeks in a $10.00 prepaid VISA card. And when you call me for payment, I'll promise you the check is in the mail with a cheery attitude every single time.

My family has been with t mobile for over 12 years and the service we're receiving is beyond unsatisfactory. Recently my sister and I decided to come off of our parents plah and be on our own. Upon speaking with a few representatives, we decided to stay together and not be on our own because we would receive more data together. My sister however, did not sign the authorization.

I tried for years to get my wife to join my T-Mobile plan to save us money. She handles all my appointments since I am 100% disabled, with 4 different doctors, due to a nerve disease. She eventually did join my plan, was sold a 600$ smart phone and we had to sign a 2 year contract. After 22 months her phone quit working. After weeks of changing phones, installing new stem cards, 4 trips to the store that sold us the phone, and about 5 calls to technicians we were told her phone was a 4G phone and our nearest tower was a 2G tower. This, we were told, means it will never work, and they were suprised it ever worked.
I told the last supervisor I talked to that I had to leave T-mobile and find a new phone provider. She insisted that I pay 100$ to get out of their contract. I got a little upset at this and told her it would be a cold day in he!! before I paid another penny to someone who screwed me out of 600$ already( for the phone they sold me that won't work where I live). Instead of billing me 100$ to break my contract my bill is now over 600$ and continues to go up! Please tell me what I can do about this injustice that keeps on going. Can I make them pay for the harassment and destruction to my perfect credit. We've called them and they don't care one bit about what they've done to us.

Why want you close my account , no longer with you ???

I called customers service to get a new phone, My current phone from tmobile is broken again! I talked to a rep about a phone, but was not sure I wanted to spend that much on a phone. The Tmobile rep assured me that he could take $100.00 off the price since I was a loyal customer of many years. I received my contract for the financing via my email and the amount was wrong; It still has the original amount on it. I have tried to call customer service back to tell them what happened and I was told that tmobile does not discount their phones but if I sign the agreement for the original amout they would take $100.00 off after 30 days. I was also told that there was nothing about the phone being discounted from the other rep. I asked to get it in writing but was informed that could not happen. I do not feel that this is a trustworthy deal,and since by phone is still broken I can not wait. So much for my loyalty...I feel like I was taken advantage of, and I think I will go to another company that is down the street from my house.

on about the twenty third of February I got a message saying if I topped up five pounds within five days I would get five pounds credit free I topped up five pounds on February twenty sixth and still have not got my five pounds credit.I have rang you twice about this on both occasions being put on hold,first time I rang I was told the money would go on within five days, today after over half an hour and being put on hold twice for over 10 minutes I was told someone would ring me back within two hours that was at 13.30 it is now 16.20 and I am still waiting.I am absolutely disgusted with the service I have been given Kathleen lavelle.

I used to be with Vodafone and got told about your smart pack so I changed over to t-mobile got my £10 smart pack first time no problems last month I had to complain because I had over the £10 credit and only text your free numbers 441 and 150 and now the same thing has happened to me again top up £10 so I had £10.09 credit all I have done is try and get my smart pack 10 this month again but I have texted 441 and 150 and now I only have £9 credit but only texted your free numbers and can't get my monthly smart pack so I would like to see if we can stop this from happening and make it as simple as it said it would be before I changed networks and I would like my smart pack added as I have not spent any of my credit so I would be greatfull if it could be sorted for me as soon as possible please

I am seeing a lot of complaints about T-mobile on this website. They are stealing money from me and it make me feel crappy. Why won't someone make it stop?

They took money out if my debit account. Without my authority for 3 days every one I spoke to said I would have it back in my account in 3 days on the 3rd day it still was not back in my account. So I called again this time they put me through to a refund specialist who bluntly told me I was not getting a refund so everyone else I talked to just told yes to get rid of me. THINK TWICE BEFORE CHOOSING T-MOBILE as your phone carrier they like to take your money earlier then they should & won't refund your money. i am calling the BETTER BUSINESS BUREAU ON THEM DEFINITELY.

I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.
T-Mobile had also been calling from a number I did not recognize, and not leaving a voicemail. I finally had to search the number to found out it was T-Mobile. I have been with T-Mobile for over 10 years. Two years ago I got a bill with over $400 of text charges. I have unlimited texts. It took over an hour with one representative putting me on hold and coming back with a reduced amount I can pay for the text charges. After I told her that I was tired of sounding like a broken record, I finally was able to speak with someone who took care of everything in just 3 minutes. Now, why couldn't that happen today? I even told them my past experience being given the run around by them. I said again to two people that I was tired of sounding like a broken record, and was tired of hearing them sound like a broken record. I finally had to hang up because my lunch hour was over. I will have to try again tomorrow.

called and a replacement on a warranty got a sg2 sent it back within days and got a lgl9 because the gs2 did not work rite.they charged me for it the whole time over 300 bucks and they have the phone.do not buy phones from t=mobile warranties will rip you off and don't ever do bussness over the phone with them you will get ripped off. I bought my phone from hsn got a better deal 50 dollars cheaper and a better warranty with it. they will give you nothing but a run around. their service I have no problem with buy will never buy a phone from them.if you do deal with them keep records of everything and if you send a phone back to them put tracking on it just don't send it back in the box they give you they don't want you to track it going back.and if you do not ask them everthing whe you talk to them they will throw in charges you don't know about go over all details befor you hang up that check on them latter to make sure.

I need to bring to your notice the way in the past few months I have been receiving different billings as in regards to clear usage of my lines. I have been frustrated every month in having to deal with my bills and sometimes it seems it is a deliberate effort to frustrate and forcefully make your customers pay for what is not used. I started with Tmobile by paying $176 +/-, the 2nd month it went to $200 above, and that is how I have been receiving the bills on monthly basis, it is either someone is nit communicating right because by the time I will eventually get someone to listen to my compliant, I will find out that each individual working with the customer service has a different understanding on what packages you guys have so there is always a wrong information been passed down by CS representatives. this has made people like me to have to pay in excess to my monthly bills. last month after a whole day trying to resolve my bills, I eventually got like $23 reduction in my bill and was asked to pay $211, which I eventually pay $176 to balance $35 at a scheduled date. on of the reason they gave in respect to my fluctuating bill has to with international calls made through an APP installed on my phone to make international calls 'REBTEL'.
I was told that the app wasn't working to specification that was the reason I still get billed on tmobile even with the fact I still don't believe I make international calls through tmobile, but in anycase the REP that attended to me said they could block my lines in furthering making international calls without my notice and I said they should go ahead to block any service put in place that interfere with me making international calls through REBTEL. Now, checking my account this night Feb 24th, 10pm, I saw an outrageous bill of the $255.82, now if you deduct my outstanding of $35.36, the total comes to $220. Please what is this amount for again. I try my best to keep to my limit so that I don't defaults in contract and all this boils down too integrity, that I will not want it to be harmed by tmobile. I ma sick and tired of the frequent problems. please I need this service to look into this problem because as it is, i cant pay a dime from the bill I see in my account of $255.82.

since feburuary 2013 i have been in contact to complain with several supervisors in regards to account both telephone numbers at my request during July 2012 both phone termination fee was paid of the amount of 200.00 dollars by a family member at a Bronx t mobile store explaining to the Representative to terminate the phone at that time.
i then borrowed the monthly fee of additional fee for the month of the amount of $ 85.00 . i have been constantly harassed at work and through correspondence stating there is a balance of $106.04 which i was told on march 15, 2013 by a Representative Mr Collins who assured the account is closed and no money is due and no more phone calls and i was instructed to request a letter account is closed and no money is owe from your review board.
I don't want to receive any further threats in taking this matter to a collection agency i would appreciate in taken care immediately if not i will have to take immediate action threw my lawyers thank you. i called this number 1-888-310-8471 to complain to t-mobile.

Hello,
I am an unhappy t-mobile customer. I bought a brand new t-mobile phone and there was some issues with it shutting off on its on. The problem could not be resolved so T-mobile sent me out another one. The one they sent me began to shut on and off by itself. I call T-moble and the said they was going to sent out another one. In the process I found out that the phones they was sending me was refurbished. I feel that this is not fair because the phone I bought was brand new. I feel that T-mobile need to make this right and send me a brand new phone. I'm trying to get T-mobile to make it right before I go to the next step. I am ready to contact the BBB if I have to. I still have the receipt and the box where I purchased the new phone. My name is Linda Fleming and my phone number is 706-617-2268. If T-mobile can't make this right the way is should be I will be asked to let me out of my contract so that I can find me a company that do not cheat and take advantage of their customers.

When I opened my account in April 2011,my contract was for two years at the second year I had a choice to renew my contract or to upgrade my service;however, when I added another line in Nov.2011 they said it would not change my contract. In April 2011 I was told that I could have the same options with that line.The first line that was opened I'm wanting to cancel the contract in April2011 because my contract will be up,but I'm now being told by the supervisor at T-Mobile that I can't because I added a second line in Nov.This isn't right because the information that I was informed about was misleading. I have been a faithful customer to this company for many years,my bill is always paid on time,and as a valuable customer I know the rules and regulation but, this supervisor is not following the rules. Would you please investigate this matter or I will be going to another phone company. Thank you Zella Lawrence (270) 556-8289 account 80593030023

about 5/2012 my daughter cancelled her line 216-820-1333,she was told by t-mobile that she can start her own contract since she was on mine. They said would be noo cancellation fee,she opened her own with two lines. I got a $200 cancellation fee on my bill, i went to the place where the man told my daughter it would be no fee. We talked and he said we had about 2 months for her line to expire ,he would put the line back on atminimal cost $10, for the remainder of contract. now its been 7 months and not only have i been paying for a line no one uses,we dont even have a phone for this number but you have been charging me for web access and classic tunes,.i have been paying $32 a month all this time and on top of that when he put the line backn you started a whole new contract that expires in 2014!. this was suppose to be a $ 10 charge for about 2-3 months and ive paid over $200+. if you check minutes used,texts used you will see we havent used a single thing on this line in over 7 months. please take this line off and reimburse me for all the money ive paid. Ive been with t-mobile for over 7 years and i feel like you guys dont care, Thank you

I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.

11/19/2012 i recevied my statement showing a fourth phone had been issued to my account from the Edmonds T mobile store. I called customer service with my concerns and they insulted me with the suggestion that myself or my husband purchased the other phone I explained I was at work in duvall/and my husband been working out of town, I requested that they turn the service off now as not to accumilate any further expense to myself for t mobile as this apparently is a fraudulant transaction. I was told that they could not and that I would personally have to drive From Granite Falls to Edmonds to the T Mobile store the phone was purchased at and have them turn the service off. When I asked to speak to the manager i was denied that. I have been a faithful customer to T Mobile and dont need any additional phones and/or line and dont understand how a phone can be purchased to someones account if not a authorized person and have proper identification. I called the Edmonds store and talked to a retail salesperson at the store and when asked how a phone could be ppurchased without identification he had no answer when asked if there was surviance cameras he explained none were in the store until recently. My suspisions may be that a employee issued a friend a phone to a random account (mine) or some other illegal activity has taken place putting my good name in jeopardy. I simply again requested the line to at least be turned off and again I was told I need to go to a retail T Mobile store in order for that to happen. This is totally absud and unprofessional and by no means customer service I have done no wrong and have not autorized any lines to my account and and asking acknowledgement of the fact someone messed up on behalf of T Mobileand to please get the phone cost ,line cost, and any other cost pertaining to this transaction off my account and end this new phones service asap as I do not have any knowledge of this transaction.

i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton

i was told that i was not due an up grade until 2014 due to a change on my plan that i made when i called trying to get a lower rate for my two lines. i was not told that there would be a two year extension .i am now paying for two phone contracts because i had to open up another contract with another provider to get the phone that i wanted.i think this is un fair because i feel i was mis informed.i have been a loyal customer of tmobile for many years and i feel i should be compensated by dropping one of the lines on the acct. or get the phone that i purchased with the other carrier at the up dated rate

I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.

I have three lines and two of my lines were not on contract only one was on contract. However, I was charged a $204 charge for number 3134146066. That has not been used or on contract and the company is trying to charge me a fee. I did not authorize or have that number under contract, the contract has been over for a long time. I spoke to someone in custom services a three - four weeks ago and they credit my account, now recently I was told I had a contract fee for a phone with month-month services. I am very upset, I hope this manner can be resolved quickly.

I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.

I disagree with the new contract date of December 2013. I would not agree to extend my contract as it is now as I am paying for 3 extra phones that I do not use. They were added to my contract withour my knowledge. I did agree with the mamager in the Meadowwood Mall office that I would have to pay for the delinquent charges that the persons using the 3 lines incured. I was told I would be charged $10.00 a month for the unsed phones only to the end on my original contract. I did change my minutes to 1000 but never was told or agreed that it would renew my contract for another 2 years. I DO NOT want to continue paying for phones I am not using, that is why I know I did not agree to renew my contract when I reduced my minutes. I have been a good paying customer for 7 years and would appreciate you attention to this problem. The extra phones was a aproblem created by my kindness to friends that needed a cell phone. they run up a $300.00 bill that I paid and now paying monthly on phones that they got by impersonating me. I only need the #775-247-7906.acct#416338666. home #775-273-7290,work 775-273-2208.

In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.

Today I called T-mobile to cancel my 2-year service contract. But I was told that I would be charged $400 penalty for early termination and the contract coulnd't end untill July. But the contract copy I got from T-mobile agent states the contract start/end date is 1-8-2011 to 1-8-2013.
Not even mention how we suffered from very bad receptionat our home for the past two years. It was either no signal at all or you have to be very close to the window in order to get a bit signal but the phone call drops very often.
And one more thing I don't understand. Since the contract star date is on the 8th, why the billing cycel date is the 18th. T-mobile only let you cancel it from the 18th which they can charge you 10 more days.
We are very upset about T-mobile. Hope this issue can be solved in a timely matter.

I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.
So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.
Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.
It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.

I have been with T Mobile for a about a year now. However almost every single month I am on the phone with to fix one mistake or the other regarding my bill. I paid my bill every single month. One day my phone was disconnected and when I called them up they said that I owed a balance of $15.00 which I did not know about. they indicated that they text me, they called me and I did not respond. I have 5 lines and when I got my bill the following month they had charged me $105.00 reconnection fee. My bill was close to $400.00.
I called them and ask about why my bill was high then they told me that it it the recconetion fee and they is nothing they can do about it and there is no one in there company wh can wave that regardless of the all the mistakes they have made on my bill for several months.
I have decided to go over all my bills from T mobile to look for all the mistakes they made and I am going to write a letter to the CEO or someone of the equivalent. I also will let them know how they legaly rob people for a payment of 115.00 right or not right they will legaly rob you another $105.00. That is T mobile they make mistakes, don't aknowedge tem and then they legaly rob you.
I am sure it is somewhere in their small legaly rob writting, because no one told me that.
News to me but again they are the ig time corporate. I am looking for another cell phone company or may be I should start my own where I can treat people with dignity.

I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.
i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.
then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.
I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.
So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.

2nd concern. I want out of t-mobiles contract. I have spoken to with countless and useless CRS, Techs, Loyality dept. All have been able to resolve my isues I GET NO SERVICE IN MY HOME. Since purchasing this phone 12-31-2011 I've had THREE REPLACEMENT PHONES.
The only way I can use my phone to drive to a location that provides me with service. I want t-mobile to pay off the $200.00 contract and a additional $200.00 for the phone.The entire situation has created a hardship on me I am a AMERICAN WITH A DISABILITY. I NEED CARRIER THAT PROVIDES SERVICE.
If you looked at my file I have filed over FIFTY PLUS concerns. This is unacceptable. I have been loyal customer for over 10 years. On dec. 27th I was told by a CRS the towers closest to me dont support 4g and no plaans to update. I went a mile up the street tonight to load a app for my HMO. phyicans site. 45 minutes it wasnt loaded. i
n fact factory install app for hot spots came on, 4g came on and I had 4 bars. ONE HOUR LATER. THIS IS UNACCEPTABLE. why pay for a service that isnt. I want a answer. T-Mobile needs to pay the $400.00.

I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.
I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .
There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.
I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.
Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.
I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends. By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99. This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.

can not get phone service at my address. call had t-mobile trouble shoot several times since day one of purchase of phone 1/25/2013 and to no sucess I still can not receive service. I would like to discontinue this service immediately.

I have been with T-mobile for may years. My phone # is (404) 409-0454 and contract # is 657021051. I relocated to Jacksonville over a year ago. I reported to the T-mobile store in my area that I was not getting any coverage in the area and at my resident. I was told that a tower was to be install in a few weeks. 6 months later, I complain again about coverage. I was told and shown on a map that only limited coverage was available in this area. I was lied to because no additional tower was or is scheduled in this area. Due to the lack of coverage, I want to be release from my contract and the termination fee waved ASAP.

Hello my name is Alvaro and am a customer in tmobile. I bought my phones 3 months ago, I am tier of calling everyday regarding my phone situation, I have two galaxy3 and 1 simple phone , my call drop after I been speaking for 3 min...my phone galaxy doesn't work in my job , I am so disappointed with this situation, my bill was told to be lower and i am paying more than what am suppose to pay,,promises that are not kept, I came frm metro pcs and I never had a problem with the company, I was a customer for about 10 years with metropcs,,, we decided to do contract for a better signal but till this day I haven't seen the difference.. I am so disappointed with the company and their un kept promises...

Tmobile the stick as upgrade its for use with laptop. I called and told them that i dont own a laptop.they said well we can,t take back.since then,they charged me 59 dollars every month for the past 7months.i pleaded with them to cancel itto no avail.

Hi,
Good Day! I would like to complained about my contract with T Mobile. I went to the T mobile branch,i talked to the customer service and he told me that somebody had renewed my contract over the phone. I never gave permission to anybody to arrange my contact with the company to renew it. I was in the Philippines for 21 days,(Sept.24 to October 15). I know that T Mobile has recorded every conversation on a phone calls. I know that it was not me who called them to renew the contract. Until now i'm using the old phone,i got from Walmart.
Hope that this complain will take action by the T Mobile Company.
Thank you.

I purchased a Family mobile phone which is powered by T-Mobile. I bought the phone and paid a 25.00 fee for what I was led to believe would cover use on the 45.00 unlimited that is actually 54.46 when you get the bill. I assumed I was paying for dervice in advance with the first month covered by purchase of the phone and the 25.00. I found out this was not the case when july 15th 2012 when my payment would be due, I changed to Straight Talk and transferred my number. In doing so I recieved a bill from T-Mobile for two months of service 110.00. I was not aware they were charging two months behind. I finally paid T-mobile 93.46 after their deductions. This is my complaint. Customers are not aware that they are basicly on a contract with T-Mobile. They are not pre paid phones as they are presented. Wal Mart presented T-Mobile as if it were Straight Talk. I have had 0 problems with the payment methods of Straight Talk but was extremely supprized to find I owed two months back charges on a phone I paid every month for supposedly in advance. Please present T-Mobile as a contract service without a minimal time frame.

my account # 794685473 my usb stick # 818 433 5926 my address 18646 collins st appart #13 tarzana ca 91356 this contract was started in the starting of 2011 while in march 2012 i contacted them that the speed of inter net is very slow so either to improve it or to cancel it. they replied that now onward speed will be improved & fee will be 29 .99 . i was paying same amount for few months.but again the speed gone down & fee increased to 39.99 so i said i dont want to continue it any more.but now on Nov 21 2012 they again send me bill of $125.15 .my request is please stop the billing any more.

phone number - 516.395.6623
October 2, 2012
I called t-mobile to add unlimited talk, text and internet. The person I spoke with quoted me a price of $40.00 or thereabouts for all three services.
In addition, she told me I'd have to agree to a two year contract. Also that I would get a phone with all the features and $100 in credit.
When I told my son of this plan, he told me it was impossible. So, I called a few days later (spending over an hour of my time) to question whether the information I was given was correct. Well, needless to say, the next person I spoke with told me I was mistaken. I am a college graduate with a BA degree, I don't get things like this wrong. Not only that, but I also wrote down everything I had discussed with the agent.
When the phone arrived, I rejected it (never signed for it). I started getting bills for services which I was never using (text and internet). I spoke with a Kayla today (10/2) and she adjusted the bill, however, she informed me that if I wanted to cancel my contract I would have to pay a $200 cancellation fee.
My problem is that I would never had agreed to the contract if I was given the correct information in the first place. I only agreed to it because I was told things that were NOT TRUE. I therefore request that the contract be NULL & VOID. I will continue to pay the same price I was paying for
unlimited phone until such time as I wish to cancel. I am not agreeing to the contract about which I was misinformed.
I expect an adjustment and a response from you within the next few days. I am not agreeing to any contracts. If this is not straightened out I will take further action.
Sandra Fox

the tmob store on 144th ave and i 25 said my area in Lochbuie would be good to excellent. In this belief i have obtained the service - however the service keeps dropping the signal its 2 g not 4 g and their customer service blames it on my hot spot device. if i move to denver what excuse would they use?? the tmobile group needs to be honest and tell their potential customers that the service out side of o major city sucks. Sucks, SUCKS. HD TO GET A A FRIENDS WIFI TO GET TO THIS SITE TO SEND A COMPLAINT! Dirty lieing GERMANS, SHOULD HAVE not Stopped the distruction DURING WWll. Should have leveled the entire country and redo the level every 10 years.

To Whom It May Concern
I’m currently a T-Mobile customer and I’m very disappointed in the way Customer Service and the Supervisors and Manger Jessie handle my account. On 12/22/18, I placed and order for the Rose Gold Samsung Galaxy watch and was told that I wouldn’t have to put any money down and that my monthly payment would be 15 a month and that I would get my watch on 12/26/18, and that I would would receive a E-sign document so when I didn’t received the document I call on Sunday 12/23/18 to verify the order I was told that it was processed and that I would get the document on 12/24/18 when the supervisor came in and processed the E-sign. So I called again on 12/26/18 and advise them that I don’t have a tracking number I spoke with Tiffany and she stated that she would call me back when she spoke to the person that did the order. When she call me back she stated that watch wasn’t order because it was on back order. I explained to her that I have called 3 times and no one took the time to verify and that I was dis pleased about the handling of this issue she then told me she could order it but I would need to pay 60.00 and I advise her that I should and they drop the call not me and that I want paying for it upfront and I should have to now. I then get a Team expert Thomas who tells me that he will send the black one out and that we could order the Rose gold on 12/30/18, he calls back today and said that it could be order but I will have to pay 60.00, I advise him that I should pay anything because that is the original agreement and T-Mobile drop the ball not me. I was lied to and T-Mobile has misrepresented themselves as a company and don’t keep their word to their customers. If you can’t provide a service the customer should be notified in a timely manner not continue to call in and the some finally does there job. I would like someone from the corporate office not the loyal team to contact me. You will be losing a customer behind this unprofessional behavior as a company.
DeMorry Walker
512-317-0009

I went to a store in laurel,Md to get my phone upgraded to the new iphone and the lady who attended to me was very rude to me. she really spoit my day that made me not to buy the phone and i been with tmobile for 5yrs now. i really feeled disrespected and insulted.

I do not even know if you are going to resolve my problem but I have to start here regarding my complain. I have been with t mobile for more than 15 years which now I regret to be honest. My main line number is 832 606 4260. I have two more additional lines but last Sunday around 11.30 am I added a new line and I was given a promotional discount for I phone 7 for around $210 for 24 months bill credit and in addition the representative gave me a promotional discount to trade in my I phone 6 and get half price of for I phone 8. I got both phones and only saw uncoming credit for the I phone 8 only and then I called customer servie to resolve this issue. Very Frustrating and instead of resolving my issue they are making it worst and no one was able to help me. Thursday around 11 pm I called for the third time and things got much worst, I saw two additional lines added to my account and when I call customer servive I was told that those promotions were wrong and I asked for a supervisor and I was told that no one is available. It is a scam , really. I AM ASKING SOME ONE TO CALL ME AND RSOLVE THIS ISSUE. My first call and order was on Sunday, December 16th with a representative named Tierra

To Whom it may concern:
I’m writing the email in great disappointment with the lack of respect, and level of in-experience, and competency of the T-Mobile Staff. Today typifies; to the extreme, Poor Customer Service at a level that in 48 years i have never experienced. About two weeks ago i called customer service on the phone to complain that my service was extremely low and that my phone stayed at one bar, this is never happened before but it has something to do with the new location i am usually at, the Customer Service Rep (CSR), advised that a signal booster would probably fix the problem, and so he mailed me one. When it arrived it did not work, after a 35 Minute phone call with Technical Support, it was decided, he would send me another one , because this one was clearly defected. the second one , same issue , the Third unit sent to me , same issue. so i gave up. i asked what so i do with the three sets of units i have at my home. I was told to simply take them to my nearest T-Mobile store and turn them in. so i did exactly that,.When i arrived the store was PACKED with customers and only one young man working the counter (poor kid) and he was sick coughing, hacking and sneezing all over the place, He clearly should not have called in sick. I waited 45 minutes to speak with him, only to find out he did not know how to do the return process, however he contacted someone on the phone and he was able to accept one of the units and print me out a receipt, we are now at 1 hour and 20 Minutes in the store, He Gave up because by this time people were ALL were complaining about the wait time and most of them walked out, He advised that this store was not a corporate store it was only a franchise store, and that i needed to go 3 Miles for a different store where they could help, Just so happens this store is inside one of the most popular malls in Los Angeles. I get to the mall and have to drive around the PACKED parking lot for 30 Minutes to get a parking spot. i get one and head inside cut my way through the crowds with two heavy boxes, I get to the store and the line is OUT THE DOOR, but i wait because i want to get rid of these things and i certainly DO NOT WANT TO BE CHARGED for them. I wait it out and NO one in the store know what to do, it was a cluster *****.
so I called 611 and two of the young ladies working the desk called on their phones for help all three of us on the phone with T-Mobile trying to figure out how to get these units back to where them once came. after another 45 minutes they gave up , and basically told me to take the units, with me and try to ship them. The 611 person i called refused to let me speak to a manager , put me on hold for a long time came back to the call and asked me if the problem was fixed. Bottom line i still have these darn things i am Disabled and cannot get around as freely as others. I asked the CSR about compensating me for my time and level of stress and anxiety this has caused me, she said have a good day sir. Aweful Aweful Aweful day..
Very Respectfully
Aaron G. Duplessis
323 508-6929

I am having problems with my phone telling me I do not have enough memory. I know that is not possible and there is something wrong. I went to the T Mobile store in my area and sat for 25 minutes and was not seen for help. Two women employees were working with other customers, After 5 minutes one of them went into the back and then told me someone would help me in a few minutes., However, after 20 minutes no one came. I then left. This is very poor customer service and I think T Mobile can and should do better.

Switched from Verizon to t mobile was promised better service after we got home the first night and could not make a phone call from our home in a very populated area. we were lead to believe that (TOWERS) were being installed at the end of 2018 and our reception would improve dramatically. sadly thats not the case. As more and more people signed on it got worse and worse till our service was so bad we had to use a verizon phone to contact t mobile customer service. what we wanted was to take back the phone we had to purchase because mine was to old for their system. they said it was an iPhone 6. I am extremely upset with t mobile. Clearly I was a victim of false promises. I will be talking with Management about this

Please see my Trouble ticket #21746526, and #{0}for one, Nelle 1394097 and Aira. My number is 323-342-3327. I purchased your international text, talk and unlimited data plan to prepare for my trip to South Africa, where I am now. It worked for 3 days. Every since then, only the phone and text were working at 2G. As I now have no hotspot to run my computer, Aira a new talk and text plan at $20. It is not working as there is now no 2G. I cannot make calls or text my clients and family in the US! I have made over 21 calls to Customer Care, but this is now the worse result. NOW, I cannot even call Customer Care!! I have spent hours on the phone with Tmobile when I should have been enjoying South Africa. Please help me sort this out. I need to stay in contact with my family!!!!
Tired, frustrated, screwed by T Mobile.
Stephanie Brailsford

I am unable to access my online account.
This situation has existed for over a month.
I have talked to 16 T-Mobile customer phone support personnel in the last month, visited T- Mobile stores in Seattle WA and Monterey, CA., all with no success.
I have had 4 different customer phone personnel commit to phoning me back within 48 hours, and never had one return call.
November 13th I was given ticket # 21552375.
I have occasions to add time to my phone outside the U.S. and online is the most convenient.
Ritchie Aird

I purchased a phone case for my iPhone XR and decided to take it back for a exchange ONLY . I explain I didn’t have my receipt but was told she’ll look it up . Well it took about 15min and she returned back and said she couldn’t find my receipt and that I need to take it back where I got it from...poor customer service skills . All I wanted was a different color. I’m not happy

IT IS 8:00 pm AND AFTER SPENDING 1:00 - 2:30 with MY LOCAL T-MOBIL LOCATION TO UPGRADE -----
MY PHONE IS NOT FUNCTIONING!!!!!! I am 82 and tried to call my son and it did not go through and contacted you and was told to go to my T-Mobile shop. I ONLY HOPE I DO NOT HAVE AN EMERGENCY.!!!!!!!!!!!!!!!

Transferred from Sprint in March. Did not receive bill until June. Submitted for rebate in the store with store manager where received the bill. Never received my rebate. Completed rebate in the store. No one will assist. This is false advertising and requires legal action.

Tried to send text but couldn't because I have had NO SERVICE since early afternoon. Tried to find way to email for help via desk top computer-tmobile wants to have me update my password, tired to by pass that as I like my password and DO NOT WANT TO BE CHANGING IT EVERY TIME TMOBILE BURPS!!!! After trying 3 times to bypass this step, tmobile locked me out. So now, I have no cell service and no way to contact tmobile. RIDICULOUS. tmobile should do their job and protect our personal information so customers don't have to constantly be changing passwords. I pay for service-I have NO service- I want credit for service i have already paid for and do not have. All cell companies should be required to have chat and email service available during "no service" outages so customers can get assistance and at the very least some sort of info on when service will be restored. Thank goodness for my computer because my cell phone service is junk!!!!!

On December 1, 2018 my ex-husband, who is not on my account nor is his old phone number a part of my T-Mobile account, was able to call in and receive information about gift cards that were sent to me electronically. There is an alert on my account that states that John Schantz is not to have any information concerning this account, yet he was given all of the information that he asked for. He did not have the proper name to the account he did not have the pass code to the account and yet and still he was given this information. The only way that I found out that he called in was that T-Mobile sent me an email that stated I had recently changed my pass code and if it was not me I was to call in. The supervisor that assisted me lied by saying they are allowed to give him general information concerning promotions that T-Mobile is offering. That is not the information that he was given. He was given specific information about my account and where the gift cards that were to me had be sent. T-Mobile has violated my privacy and my safety and yet you all refuse to acknowledge that it was done or even identify how and why it was done. I am requesting a copy of the audio call that was made to T-Mobile on December 1, 2018 at 8:39 a.m. concerning my account. I can be reached at 602 703-3420

I had to close out my account due to poor connectivity in my area. I called and cancelled and paid for everything on the 12th of August 2018. I had a credit on my account from a BOGO error and was told I could not use that to pay off my phones when I cancelled but would receive a prepaid card back after the last bill posted. I called back on the 28th of August and was told that my Apple Watch account was not cancelled and I requested again at that time for it to be cancelled. I was told that I had to wait until after the final bill was posted on the 4th of September that I would get my prepaid card within 30 days from that....so I waited. I called to inquire where my card was on the 7th of November and was informed that Akeem did not cancel my account but rather just suspended my account???? So apparently on the 9th of November my account was cancelled (Not the 7th when I called). I was told again that I would have to wait the 30 days and after many, many phone calls later and waiting until the 9th of December, I still have no tracking number for my prepaid card. I find it hard to understand why I have to wait the time, when it was a T-Mobile Employee error. In calling today (10 December 2018), I am now being told that I have to wait 45 days before anything can be done, if I have not received the card by then. Why is it so difficult for T-Mobile to pay me what is owed to me, I paid all of my bills on-time and paid off everything that I was supposed to have paid. I made no error...a T-Mobile employee did. I would love it if someone with some type of authority could help!

I am furious!!!!!!!
You people stink, stink, stink!!!!!!!
I just spent 2 hours on my day off in one of your stores and my satisfaction is ZERO!!!!!!!!
i have been a customer for over 5 years and you people have done nothing for me except take my money and talk the talk...B.S. that is.
Every time I go into your store with a problem I wind up spending more money and more money and listening to gobbledygook about why!
My phone was not working at all. No texting, no internet, no phone...I bring it in and the excellent young man who helped me and I will rave on him in a minute...could not really help me. He called insurance and the VERY INCOMPETENT WOMAN on the phone said "there is nothing we can do for you!" I have insurance on my phone but apparently it has to be physical damage...what is wrong with you people?
Just a bunch of greedy oligarchs ripping everyone off at every turn.
I just spend another almost $200 to get another phone that I am not happy with at all. They did not have another phone that would suffice apparently. I got an I-phone this time instead of the ever problematic android.
I have JURY DUTY FOR TWO WEEKS and need a working phone. They could not even program the new I-phone correctly and I have to come back later!!!!!!...Ugh.
The young man who helped me in the Minnetonka, MN store, Blake, was exceptional and I know he was shaking after I left. I was mad. I am not normally a jerk, but you people take the cake every time. So, so, so disappointed in T-Mobile and I would never recommend you to my worst enemy.
There were no loaner phones for me to use either. Once again you people STINK!!!!!!!
I have never been so angry!
So I now have a sub-par phone that I did not really want and spent money I did not want to spend because you GREEDY PEOPLE cannot take care of your long term customers.

I have 2 Samsung T-Mobile cellphones. 1 week ago, one of my Samsung phones could no longer charge - I was told the pins inside we phone dislodged. So I tried to switch to my T-Mobile Samsung Grand Prime phone I needed to have unlocked. After 2 weeks of paying off an old account so I could have the phone unlocked to use....after 6 visits to the T-Mobile store and online chats, I was told that the unlocked phone could still not work on T-Mobile's network.... So I am out of $300+ spent to clear up my account and two T-Mobile phones that I can no longer use. I do not have the money to spend on another phone. And to add insult to injury, after being told that the phone could not work on T-Mobile's network....I commented to her "I feel like a bag lady walking around with 3 phones" - since I carried all of my T-Mobile phones to the store to see if anyone of them could be used....I hear the reply from the black man who works at T-Mobile tell the othr man standing next to him "That's what we want, for her to be a bag lady". When did being homeless and having nothing become a joke and something wished upon another person? I am very offended by his comment! The amount of money that I have spent at T-Mobile to spend hours of my time on the phone with customer support on the phone, to track back and forth to the store on Eastern Parkway & Nostrand....to not have the problem resolved after spending so much money on a T-Mobile's service and products...to then be joked about people wanting me to be a bag lady! That is VERY POOR service and shows a lack of empathy & consideration for people who struggle to survive!

Wife visits local tmobile to get new screen protector for s9+. Employees hurried thru end result looks bad. Smudge &mark under. I went in hour later, Employees would not correct problem. Said that nothing wrong, said i came in with a bad attitude. Product has warranty. I paid 20 dollars for faulty installation to a man that acted like i had attitude. I'm so tired of poor service.

I have been a customer with T-Mobile for over 5 years, and I am so disappointed in the non flexibility with my current situation. I have been speaking with representatives over 2 weeks now, I have a user on my plan that wants to be removed from my plan and I also want her to be separate from me. Unfortunately I had a payment arrangement and an extended payment in place. I was advised I would have to be current to be able to have her moved ( by the way I am not even sure if she would be able to open her own account ) so I made all efforts to switch things around so I could pay the outstanding balance (payment arrangement) so I called so I could make the last extended payment and then I was advised I have to pay current bill ( December) because that's where the extended payment is. I couldn't believe this I got this far the representative was so helpful ( I don't recall name) I was transferred to a supervisor who explained the same thing the representative did and would speak at the same time as I. She said if I could wait till she speaks to her manager on Tuesday 2 days more, because the current manger is un flexible. I find the process and policies with T-Mobile unfair to loyal customers I have explained my situation over and over and I'm still in the same place. I being the main account holder am not leaving I just want an individual from my account to be transferred to her own account. No work around has left me so dissatisfied with T-Mobile I am considering in transferring my to another carrier.
Totally discussed with T-Mobile.

I moved to Miami from London. In the UK i use EE which is under the same ownership. They have excellent service compared to the joke here at Tmobile. I bought 3 months of pay as you go service with unlimited etc during the time it would take my immigration attorneys to complete my visa and obtain an SSN so i could go on contract. Since then it's been terrible. The first two weeks things worked ok then the service stopped completely them i could make outgoing calls but no one could call me then that was fixed bit the data stopped so i could not use text or data outgoing or incoming. In between of course the constant visits to the local store who are useless and even worse the hours spent on the 611 number to people who cut you off dont understand simple english and basically do not give a fuck. I do hope the exec at TMobile eat their own dog food and try to call their own call centres or visit a store and get a real customer experience. I bet not they are far too important!!!!

I am very upset by the way my account has been handled. I need assistance and what ever was promised I need that done. T-Mobile rep messed up my account and due to that major error I have a bill over three thousand dollars and no action from T-Mobile. I need some one from higher resolution to contact me to take care of this matter before my account is canceled. 818-334-9229. There is a lot to write about but I can not explain all now , when you call me I will go into details

been a customer for 15 years!!!!Your expert team members are a bunch of liars!!!!My son went to buy me a phone at Tmobile in Atlanta and I had installment payments set up and they ask my son to pay my bill !!!!They ruined my surprise and they runined my Christmas. They have given me the run around for 4 days on getting a refund to my son back the way he paid which was 69.71. They broke a law of my privacy. I don't tell my son the hardship I am having on a fixed income and my health. I want that refund back to my son.

When changing accounts and having a remaining balance on the old account, T-Mobile in all their infinite wisdom needs someone to remember their password for the old account. if they do not have that password they can not access it. So after trying to pay on the phone and being told we could not, we were told to send it by snail mail. So Within a few days we got a letter from a collection agency (please keep in mine we have NEVER been late and always had our bills deducted from auto pay). So after multiple phone calls with people who are not fluent in English, the advice was to go to the local T-Mobile store and pay in person. Mind you, we have been told before on several occasions to go to the local store and when we get there we are told that that particular service or action can be done on phone or online. The complaint is that it is absolutely absurd that someone needs to remember a closed out account's password and if this was going to be such an issue then we should have been told to remember it when we closed out the account. Few things are more fun that having to repeatedly call a company and explain to people who are not fluent in, English (Yes, I know the Philippines teaches English at all grade levels and is considered one of the country's official languages along with, Tagalog but that doesn't mean they are fluent) repeatedly...and god forbid the line disconnects and you have to explain the situation again to a different person. Seriously....T-Mobile can not access an old account without a password? My bank has never had an issue. My mutual funds have never had an issue. My cable company has never had an issue, my internet provider has never had an issue....so why is it so damned hard with T-Mobile? So after over 11 years of ALWAYS paying on time, as a thank you, we get a letter from a collection agency because the company can not perform one simple process and throws it back on the customer.

t mobile is a great service to have but their insurance is B.S. I got ripped off for a 100 dollars for a phone I only used for a couple of days..... then when you call they want to charge you another 100 for maybe another phone that might be a POS as well

The 1-800-397-8997 rep, transferred me to a Resolution Specialist; Madison. This individual was the rudest person I have ever spoken with at T-Mobile or any call center. She refused to get me supervisor or manager help and told me "I'm the highest person you can speak to". She had no care for the hours I have spent in your stores, on the phone with Customer Service and Assurant. People like Madison are the reason people leave companies - I am highly considering leaving T-Mobile due to your lack of care and concern. It has been over a week dealing with this phone issue and I am NOT 1 step closer. Madison should be fired and not allowed to speak with ANY customer. She refused to give me any employee ID, manager name or state she worked in

I placed an online order via the website around 11;59 on 11/19/18. The rep was very helpful answering my questions about service, plans, phones and a rebate. I was told that I would receive a $750.00 credit to my account with purchase of 2 lines of service and trade in of an eligible phone (iphone 7 plus). I continue with the service order, he requested MEI of my trade in and we proceeded with the service agreement. Esigned and completed via online. I received an email that my phones shipped on 11/21/2018. They were received on the 23rd. The package included the phones and an extra charger I ordered. There was no instructions as to how to send in my trade nor any mention of the rebate so I called customer care. They said they would take care of it and allow 10 days to see it applied. I was under the impression that instructions for my trade in and a return label would be sent. Having still not received anything, I called on 11/30/18 and spoke to Christina. She assisted us with the transfer of our phone numbers from Verizon to TMobile. I inquired as to the trade in process and not receiving any information, she looked something up and said I could take my phone to nearest TMobile store to turn in my trade. I questioned that and she said yes it could be accomplished at the store.
I went to the store closest to me Killian Rd, Columbia, SC. Omar assisted me and he called several customer care, online service, and back to customer care only to be told because it wasn’t on the order they couldn’t give the credit to me. I also spoke to the rep and said there were notes supposedly placed in the file when I called twice before. She was firm that I was not going to get it. I am considering cancelling service and sharing this with all my social media friends. If this is the service you give, this isn’t the company for me. I would like a credit and someone from corporate to remedy this. Order #1180044522*0838738549

I really wish this message reaches out the hands of executives, It's a long suffering with an order has been recently placed, and actually it was originally an old promotion. The story begins when I signed up this current service, I was convinced to buy one device and get the second one free, Because the slow process of T-Mobile, that promotion was expired but I was promised by the agent who handled my conversation back on November 2017 that I would be notified for any future promotion. That was not happened, but I found theses days another promotion of a free Samsung 9 with a new line, so I called to T-Mobile to find out if I could get it instead of the old promotion which was Samsung 8, the answer was no. I said ok let is do trade in with iPhone5 S ($150 off its price) then I was offered to get Samsung Galaxy Tab S4 at 50%, I asked where is my old promotion.. Any way, last Saturday, Ann Leah from "Team of Expert" promised me to escalate this issue to get this tablet free and no line added. Meanwhile, on 11/20the order of Samsung 8 S was ordered as I paid its tax with also a promise to be shipped within 24-48 hours, what happened is very strange, and I really want to share with you these odd things:
On Black Friday, UPS left a notice on my door for missing the package delivery, I never thought that on black Friday where all Americans nationwide don't stay at home , they go out for shopping. On Saturday (following day) I called UPS to find out when 2nd attempt would happened, at the beginning they refused, I asked where the location to pick it up, they provided an address not found. The address is 13000 Trinity Blvd, Euless, TX 76040, by the way based on this address, I live 2 miles away from it. I didn't find this UPS Access Point. I called UPS again as I explained that the address is not correct, I asked then for this location phone number for a help to get directions. What shocked me they don't have that place phone number. Imagine the have a phone number of their agent, I asked how do you communicate with them. I really don't know this strange stuff. I was promised by them that on Monday, the package will be delivered to me around 5 o'clock, I waited as no body showed up, I called I was told delivery would be Tuesday around same time, I waited with my wife who cancelled her Dr.'s appointment because we have now only one car, Of corse UPS didn't show up.On Wednesday early morning, one of the UPS managers called my wife as she assured to her that the package would be delivered today noon, we again waited and as usual no delivery. I called UPS again to find out what's going on, I was told that the request just completed yesterday and we don't know the day or time of delivery, so I asked to speak with a manager, she hanged up on me. I called agin UPS and asked to speak with a manger, the person who handled my call transferred me to a Survey instead, I called again UPS, but this time I succeeded to reach a supervisor (Scot) who assured me that some one would contact me WITHIN ONE HOUR, AND THE PACKAGE WOULD BE DELIVERED TODAY, I cancelled again another appointment at the dealer to get my car from the shop, I cancelled agin the appointment and waited until 8:00, As usual no delivery. I called agin as I was told this time that the package has been lost and it is under investigation.
What do you think after long journey of suffering to get my device.. This is the UPS where you do business with them and provide fake and not exsist location, no location phone number, and play games with the customer. What made me mad that they kept everyday telling me tomorrow we would deliver the package and they originally lost it and our schedule has been messed up.
I think this is enough for loyal customer like me and been long time customer with T-Mobile whether with group or individual account holder.
You judge now...

My card was recently charged on 11-02-18 for $178.54 and on 11-30-18 for $213.00. I called Tmobile on 11-25-18 to inquire about the second charge and I was told that there’s no information that they can give me as to why I was charge. I would have to wait till my bill is generated through the system in order for them to have a answer. To me it’s unacceptable to charge someone’s account and not be able to tell them why the charge exist, 5 days after their card was charged. I’m very unhappy with how I was treated.

Your new commercial with the screaming kid is driving me crazy, Its the most irritating commercial I have ever seen. I don't really expect you to do anything just thought I would give you a heads up, It might be time to get a new ad agency. they dropped the ball on this one.
thank you, Maynard Young

Went to the T mobile store in Rochester hills MI located at 1168 S Rochester Road Rochester Hills MI 48307. I was looking to purchase 2 new phones and transfer over 4 lines from Sprint. I was having a nice discussion with a young man who was honestly trying to help me understand the "deal" currently being offered. It wasn't until we were disrupted by a rude dark haired women who was obviously trying to go home early. She was condescending and very unprofessional and basically spoke down to me because I wasn't understanding the benefit of the deal. I have a masters in business and deal with numbers on a daily basis for my job. I can only assume she couldn't explain the deals properly to sell it to me. Because of the this experience, I will stick with my current carrier.

The workers at the T-Mobile store in Salem, Or. Downtown Store was pathetic..Particularly from the manager. He was cold and was very rude. This occurred 11/15/18 at 10Am when store opened. Fire him and get people in the store that can explain in simple terms how to correct problems without trying to sell me a new phone. Plus I have a prepaid phone and now for 10.75 I only ghet 30minutes added on for that price @ 33.cents a minute. I was on a 10cents a minute plan..What Happened. The man was so rude and di not care about what he was sharing with me. Did not look at my account. The women did but did not look at my history. I have had this phone since 2010..Fix your problems. Plus coverage is poor Here

I hesitate to give a 1 as that would mean 20% satisfaction which I am not. I am a new customer and it took over 6 hours to get me set up. I had several orders canceled for no fault of mine and one canceled since the change did not go through. This happened because the credit card company sensed a fraud due to the several changes initiated by T-Mobile. Hopefully T-Mobile realizes that customer acquisition is an important aspect of customer service. I am available to speak to anyone in management about this. I hope no one goes through this.
HB

How can you sell a product that your employees do not understand and cannot help/refuse to format at time of purchase? If you cannot help a customer format the iphone to icloud, stop selling Apple products. I spoke to a Tmobile employee at your 11925 Wilshire location in West LA. He was the second employee I had spoken to concerning this phone. His name was Raymond. Today Raymond refused to help format my phone to icloud. I purchased this phone from this location two weeks ago. He instructed me to go to an Apple store. He spoke over me and wasn't listening. Someone needs to properly train Raymond. Its not okay for Raymond to talk over customers and refuse to help customers if he uses a formal prefix such as "Sir" while doing so. His tone and attitude stunk. It was clear to me that unless I was purchasing an additonal service or phone, Raymond didn't want to be bothered. I asked Raymond to close my account. He then suggested that I use one of the phones in the store to discontinue my service. I plan on going to another service provider this week to help me with that. As far as I'm concerned, Tmobile sold me a phone I can't use.

I had paid my next month bill when I got the notice on 11-9-18 at the T-mobile store in goshen in, but my service was still disconnected 11-11-18. I filed a complaint. I was able to get the manager at that store to check into it. He found the problem and I got my service restored. He was very helpful and professional. The problem was taken care of quickly.

I paid my bill for the next month when I got a notice on 11-9-18 at a T-Mobile store in Goshen In. I got a receipt for it. I paid for it with my Visa. Now T-Mobile has turned off my service after I paid for it. PLEASE restore my service. I have done nothing wrong. my phone #574-327-1035 Virginia Aman.

Hi,on dicember 20 I got a deal hookup at the Miami lake store,2 lines and one tablet for $80 dollars.The reason was that I have a tenet discount program and the store manager give me a free tablet with $20 dollars credit back each month.for all this months I call or visit the Miami lakes store until today that a new manager say that my bill is $100 and that I have a $30 dollars balance on my account.I pay the $30 dollars and I call customer service over the phone,the 20 dollars service was found by the customer service and advice me to call and complain because the agreement on free tablet as a hookup store is on my dec bill.Also I coment to the store manager to change wireless carrier to sprint and is like they don't care to loose customers.I return back to the store and spoke to the same manager because she charge me $30 dollars for a free promised tablet and nothing happen.I feel like they don't care if the customer is happy or not.


I am t mobile customer from 10 years
4257864911
I made auto pay
I did not know why they say it is not working
I am on hold for 1 he with music
Poorest service

I purchased an LG Stylo 3 phone from T Mobile this past Feb.2018. The battery is swollen, and about to explode. T Mobile sent me warranty information with the phone, but no time frames. I've only had the phone approx 8 mos. I've taken good care of the phone. I'm disabled and need a cell phone at all times on me. But right now I feel like the most undervalued, and hoodwinked customer on the planet. I've dealt with a lot of shady businesses throughout the years, and all that advertisement about all the good services you provide, and how you value your customers is not true, T mobile...and I hate being lied to; being bamboozled, hoodwinked, now that I'm having problems with my phone!!! The hoops that you are making me jump through is unreal, and ain't gonna happen. I pay you...you are not paying me for the service. You have to know that all of these hoops you make us jump through, when you should be exhibiting stellar service in our times of need with your devices, says to me, that you have lied to me, and that you have no value of me as a customer what so ever!!! You are a multi billion dollar company. I can get better service than this from my local small time cell phone provider around the corner from my home. I've been reading and hearing about your review when it comes to issues/problems that you are creating for your customers...because when we have problems with a relatively new phone, you should be jumping at the chance to resolve this issue for me. I've been on the phone talking to T Mobile for the past 3 days about this matter, and all I'm getting is passed on from one representative to another, who leaves me at the same level of no resolve as the last Representative did. As a result of this. my chronic pain has gotten out of control. You should be ashamed of how you treat us!!!! We may be dumb about a lot of things, but we're not stupid. I have been a good customer of yours for over 6 yrs. The 1st phone i had with your service was a hand me down from my daughter (Samsung Galaxy S II). it worked well for 4-5 out of those 6 years. here i go buying a brand new phone from you, and it malfunctions in 8 mos time, and you hoodwink me about your warranty. I'm gone...I will tell all my family and friends what you've done to me, and tell everyone I hear asking me about your service (even if they don't ask). I am going to tell them about my experience and warn them about you. You are unethical!!!! You got all this enticing advertisement about your service, but it doesn't even hold water. Some of that lavish money you spend on advertisement should be assigned to better warranty, replacement device/parts service, so we don't have all of this difficulty getting the parts we need under warranty/replacement; you don't make your warranty clear in the 1st place...and this is a start. Why you want to make your service so difficult for us to obtain when we need you to rise to the occasions with these issues? Why do you pretend to be such a world class service, and show your ass like this when I need you to honor me as a devoted, and loyal customer? I'm hurt at how your are treating me. I believe there may be hundreds of thousand of customers who may have experienced the same feelings. Is this really who you are, and what you are about?????????

100% disable Vet need your with billing problem stared when T Mobile billed me twice for 140.63 on 5/17/18 once on visa card ending in 8164 and on discovery card ending in8266 when I got credit card bills in june 2018 called T Mobile billing for the next Month spent hrs on phone with no results then fax Info 2x each time said never got have names and dates because of not getting any help drop service in 7/18 kept getting bills in Sept went to T M obile store Clementon NJ one of the Reps name ED WITTS called and spoke to superviser Latora ID no.1232103 after30mins said every thing allright in 10/18 resived bill for 51.50 said FINAL BILL so to end this I PD. it in full T Mobile cash CK. 11/6 recived an bill for 40.01 call 11/7 8.09 am spoke to nekia on line 23Mins disconnect call back 8.11am they said suoer will call 15 Mins now 11.07 no call and now saying I owe 160.00 for refund they to give back to credit card CO which was their mistake from when they charge me twice on 5/17/18 so please can someone help me thank you Frank Mercantini VET WITH PTSD home # 856 783 5579

My complaint is that my last 4 numbers on my social security is still being update I went in person last Monday October 29th to get it taken care of. Why is this taking so long? I was told 24 to 48 hours. They should not tell their customer that is misleading and wrong information. Today a week later it still being updated. I cant access it to find out when the hot spot device I purchased. This is ridiculous.

The company went into my bank account 17 days after I transferred to a new cell phone company and 17 days after I called to stop auto pay and 17 days after I was told that my final bill will be between 17 and 27 dollars. The company as horrendous customer service and I've literally spoken to over 10 different people. And did I mention that a return call that I was supposed to receive around 8:30pm turned into a midnight call from T-Mobile. HORRIBLE CUSTOMER SERVICE!!

I dropped one of my phones and a couple of days later the phones screen turned green and the phone was unusable. I spent over 4 hours on the phone getting transferred back and forth from T mobile to Assurant insurance company. I wish T mobile corporate can listen to my phone calls to listen to their customer support representatives giving me the run around. A couple of days late I get an email from Assurant saying I am denied on my clam. I don't want to call back because the service is so bad and I don't have the time to talk to people that don't know what they are doing. You are told one thing and something else happens.

I am having issues with dropped calls. I am in the Denver, Co area (80211) and spoke with your representative at a local T-Mobile outlet. He completely dismissed my concerns with the excuse of my owning an older phone. It is a Samsung 6 which is still for sale and claims to be compatible with your network. A one year old phone should still have the ability to acquire a signal unless somehow your towers no longer function. When I say an issue with dropped calls I mean that I have not had a complete conversation for two days. Your representative shrugged at my concerns and suggested I change carriers if I cannot afford a new phone. This is unacceptable. I expect some response to my complaints other than an off-hand glance at my device and curt comments about my needing to buy something else.
If I do not get an acceptable resolution I will escalate this further, something I do not want to pursue.

Hello, My complaint deals with when I first signed up for T-Mobile service. I took the promotion for senior at said I get two phone. I switched from Sprint to T-Mobile. I was told that we give up the phone and got new phones. I called sprint while there in the store and was told I must return the phone and any electronic equipment or I will have to pay $640.00 for the phone. The associate heard this message from Sprint stating they need the phone or pay the cost of the phone. The T-Mobile associate said that T-Mobile will send a VISA Card for the cost of the phone to pay for it. Oh we did ask what they are going to do with the phone and was told it would go to the warehouse.
\Once I got the final bill like requested I took it to the T-Mobile store to get assistance to upload it to the system. I was told that I would be contacted and they would pay for the phone.
2 weeks later and after calling customer care center and told that they could not help by one person stating she had one hour before she got off and send me back to the original phone care associate. Mary who is a supervisor for night shift said she would work on helping me and getting information on how to help me.
This was last week. Now I still have not gotten this resolved. Since the phone was taken and said they needed it I am asking for you to pay this $640.00 phone bill.
Help me
Pamela Williams
3754 Olson Drive Austell

Hello Complaints department,
I have tried to transfer my company's phone number to me (change of responsibility), and it has been the hardest and the most frustrating experience. Most of all, I am very unsatisfied with employees at T-Mobile store #7721 located in Fletcher Avenue, Fort Lee NJ 07024. I have dropped by this store more than 5 times physically and called them several times. And my problem has not been resolved yet. I suggested to put a reminder to check my number and inform me back once a day, they said they couldn't. I have tried so much to be in the store personally and call them. They said they are too busy. I am ALSO busy!!!!!! It is not only YOUR EMPLOYEES who have things to do! What kind of responses am I getting from them?!!!!! Being busy cannot be an excuse to not treat your own customer with attention and care. A few items to highlight are listed below:
1. Unprofessional and untrained employees - They are not trained properly. Instead of actively listening to the customers' problems and issues, they (at least 4 different employees I talked), cut me off with what they thought the problems would be. So that I had to repeat myself in numerous times. Also, no one employee tries to own my issue, so I had to literally repeat myself with my problem every time I came to the office. I know a few employees already knew my problem and concern because I already talked to them. They should have stepped in and come and try to help me instead of new employees. At least I had to be in this store for multiple times physically to confirm if my company's phone number has transferred to me or not.
My question is that why one employee can own one customer's issue/problem and resolve them. When I am walking in, I can also feel that the employees are negligent and not attentive to the customers. They tend to talk impolitely and rash. Do they even train to be a representative? Do they even care about the customer satisfaction? I am asking for treating customers like a king. All I am asking is to try to respect them and listen to the customer's issues and problems to resolve.
2. Locked into the point of sale device tablets - Although the employees confirmed that the company number was finally handed over to me in their "COMPUTER", they could NOT sell me the phone because the store's point-of-sale device TABLETS are not updated and they don't show me as a new owner for the transferred number. They say that the updates from the T-Mobile computer system to TABLETS would take longer than 3 or 5 days. Why do these take this long? My phone was transferred on Friday morning and it has not been updated in their TABLETS as of now, which is 7:30 PM Saturday night.
3. Store employees have been ignoring me when I called to check on my phone number in TABLETS. I called 3 different times and all of them they put me on hold longer than 7 minutes. I had to hang up and re-call them again. Although I called them again, they once again put me on hold. Is this a way to distract customers?
4. Store employees continuously say that it is NOT MY FAULT. They are taking their jobs personally. Since nobody was helping me and I have been sick and tired of calling them and putting on hold for a long time and numerous hang-ups, I asked them to check my number once a day and confirm back to me (via text or phone whichever is easier). The employees said they cannot. Why can they put a reminder and note to check customers' account status and contact back to them? I am not asking for checking 7 days and 24 hours. All I am asking is to put a reminder to check my account for once in a day and confirm back. Can this simple request be managed? All I am hearing is that we can't without clear explanation and asking me continously calling them. Well, although I call them it seems like those who I already talked for a few times don't seem to remember my issue.
Please train employees adequately. I was about to buy a phone from this store because it is located near my home. Now, I am definitely going to another t-mobile store for purchase. Also, once the number is transferred, I am transferring to one of your other competitors. Unbelievably frustrating to get customer care and I am truly unhappy with this process.
Best regards,
Sue Kim

I signed up for a payment arrangement which was scheduled on I believe September 10, 2018 for the amount of $77. On September 8, 2018 I called him to T-Mobile on my cell phone and pay that balance off. A couple days later T-Mobile took that money out for the schedule payment arrangement. I got a text message from T-Mobile saying that I still owed money. I did not understand how I old money because I had just paid over $140 within a 48 hour time span. So I called T-Mobile and spoke with probably 10 or 12 different wraps over the past 35 days about the problem at hand. Nobody helped me, everybody just kept passing me down to another rap to another rep to another rap nobody could give me answers. I acquired overdraft fees from my bank account I acquired late fees from T-Mobile. Just today I got a text message from T-Mobile stating that they found my last payment and that it would be applied to my account. So I contacted T-Mobile again and I spoke to a representative today and I asked her if she could reimburse me for all the late fees and overdraft fees that I received it because of this missing payment. She replaced all the late fees that I acquired. Then I asked her if T-Mobile could compensate me in anyway and that they need to for this inconvenience. I had to take a full days work off because I had to drive to my bank get a big statement print it out then I had to drive to the T-Mobile store and present them with the statement because the representative that of told me that’s only way to get reimbursed, long story short I had to take A whole day off work to solve a problem that T-Mobile caused. T-Mobile made the mistake, not me I’m the consumer I pay T-Mobile which is the provider my bill but T-Mobile lost my bill my payment for a month. I’m very upset with how I was treated and how everything went down. I asked to simply be compensated and they flat out told me no. I’ve been with T-Mobile for three years now I switched from Verizon that I was previously with for 10 years because my mother told me that T-Mobile was the place to be. I’ve had countless problems I’ve already purchased 3 pound phones out of my own pocket because representatives that the past three years while having your service have said that my phones were in adequate enough to receive tower signals. I’m done with the problems and issues if I’m not compensated in some way then I’m done with T-Mobile for good. And I’m gonna go to Fox two news station and Tom about my experience with T-Mobile and I’m also going to tweet about it and Facebook and let everybody know my negative experience with T-Mobile.

Hi My name is Dorothy i went to your store in winter haven florida store # 5733 .997 Havendale blvd NW. to pick my husband phone. on Tursday October the 4th , because t moble has sent the phone there. when i got there. the guy told me it will take a few minites.i said i am going to the store. i will be right back. he told me it would be ready when i come. so i came back to pick the phone up. it had not finish as yet. he told me my old phone just need up date. noting wrong with it,so i told him, why it keep cuting off and getting hot. and can,t keep the charge.he have me waiting for two hours in the store. and was nasty to me.and charge me $ 6. 00 if these are the type of people you guys going have in the store you will not have any customer. no how to talk to customer he lucky my husband was no with me. my phone # 863-521-3330

Fraud by your local dealer here in Cleburne Texas. I tried your 2 week special to see if your phone would pick up better than At&t South of town. Employees told me I could try it and return phones and switch back to At&t. They said they did not have a tower south of town but to try it. It would not even receive calls one mile out of town on Highway 171. I returned one phone in 3 days and meant to return both, but was informed I needed to switch to another carrier or lose my numbers. So they recommended Consumer Celleur, which I got phones issued and the line changed. Went in and they ok all changes to consumer celleur and assigned my number to consumer celleur. I asked and they said I was in the 2 week return policy, but since the signal would not work south of town the time limit didn't matter. They said they had to get my $125.00 deposit returned to the store and they would credit my credit card. I went back in 2 or 3 weeks and told them I had never got my money credited. I got a story about T Mobile had not sent it. they acted a little strange and I asked for owners phone number which is required to be posted as a contact and was not. They claimed they did not have it. I also say when I was there and they pulled up my account it showed I had an account with T Mobile. I asked the Black lady and she said it was an error and she would correct it. Now I had AT&T for 20 years and I doubt that I should have been charged a deposit anyway. Both employees have been fired for similar deals but mine was never corrected. I got a notice recently that a collection company had filed a charge off from T Mobile on my credit bureau. This needs to be corrected immediately of I will have my attorney go ahead and sue T Mobile and ask the DA to look at possible charges for theft by T Mobile employees. I also want my $125.00 back. Thanks Don Rice. PS it should be easy to verify this by checking my signup date with consumer celleur.

Contacted CS since we were overcharged; asked for explanations and corrections. CS kept on insisting everything was fine; after a bit started asking for full credit card information to "correct' whatever issues there were - despite that information being in the system and previously successfully used.

I was a previous customer of T-Mobile and switched to Metro PCS. On August 23rd I visited Metro PCS Store at 2815 Lincoln Ave Anaheim, Ca 92806. I was met by Store Manager Joe. I informed him the CoolPad Phone I purchased did not meet my needs. I told Joe, I wanted my CoolPad to be transferred to my Samsung. 20 minutes later Joe handed me the phone and said it was transferred and ready to go. After arriving home, I found that the phone wasn't transferred at all. The following morning I visited Metro PCS in Hesperia, CA. Sales Rep Judy attempted to activate the phone and was unable to. I was there for approx. 30 mins when she told me there was nothing she could do for me. She told me to return to Joe for further assistance. I returned to Joes store, and was greeted with Sales Rep Frank. Shortly after Frank attempted to check out my phone, Joe enters the store. I informed Frank of the above mentioned and to please check with Joe. Joe was reluctant to assist Frank. I felt bad for Frank for the way Joe was treating him and not wanting to correct the issue. At that point I asked Frank to please give Joe the phone and let him know he needs to rectify the issue. To my dismay, Joe started assisting customers that entered long after I had been there, and just left me sitting there. I was at Joes store for approx. 1 hour before I heard Frank again ask Joe for help as he stated, "I have spent hours on that phone, and I can't figure out what's wrong". I immediately approached Frank and Joe and stated, "I paid you the transfer fee and you told me my phone was activated. You lied to me and it is your job to provide customer service especially a paying customer". Joe attempted to argue with me, and informed me to go to the Corporate Store in Fullerton. I argue with nobody as I took my phones and left very unhappy and unsatisfied. The following day I drove to the Corporate Store in Fullerton as I asked to speak to the Store Manager. I was greeted by Manager Felipe and shared with him my experience. After speaking with him, he informed me there was nothing he could assist me with either. He stated, I needed to file a complaint with GoogIe, and tell them what has happened. I am bewildered beyond comprehension at this point. Why is this happening to me or to anybody for that matter. I have been extremely mistreated and still can't use my phone. I have a heart condition that is of serious concern to me as I live alone and now have been left with no phone. I am asking to please assist me with the horrible experience I have had and to address my treatment, run around and concern. Please call me anytime (But soon please) at 760-992-1581. Thankyou for your time,
Sincerely,
Joannie P. Elerick

As I said, T-mobile shut-off my phone, without warning, FOUR days prior to payment coming due.
After being on hold for more than 3 hours (not all at once), hung-up on twice and with ZERO resolution, I am dropping T-mobile.
T-mobile customer service is the WORST I've ever seen. I don't mind waiting in the que, but after being bounced from one que to another-to another-to another-to another... with no help whatsoever. You can imagine my frustration.
To hell with T-mobile.
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