T-Mobile Complaints Continued... (Page 7)

I have to say i am disappointed with the t-mobile phones. I have been with out a working phone for 6 months. Every phone i trade in has the same problem. I have been with t-mobile for 14 years and the phones are horrible. the color fades and all my pictures look like negative this happen twice with exchanged phones. I brought a brand new phone h20. Several times i had to get technical support to help me with the data, the phone would not turn on, then the phone dies. I am so not happy with the t-mobile phones.

T-Mobile scam me, I got an offer to upgrade my phone and I will receive $ 175 for my old phone in credit and my monthly payment would be $ 19 for the new phone plus all the services, well 3 months later they couldn't find the phone that I sent so I was paying full amount, not what I was promise then suddenly 3 months later they found the phone but apparently there is some problems with the phone so I was told I can NOT get the credit that I was told and the monthly payment is $31 not $19, they said they can do nothing.

I have been a customer since 2006 and I cant wait to change carriers, I spoke with so many representatives and no one told me the same thing, every call was a different answer, I'm done with T-Mobile and I guess stuck too paying my old phone and the new one.

I attempted to leave my mobile number at least 5 times, on the T-Mobile customer service voice message system regarding a return call, to no avail. I am disputing my statement initiating a new phone, and for the fact that I was being charged $100.00 for a new phone as a new customer when in essence being a long time subscriber, and what is "simple starter", never explained this, I will not pay for this billing complaint, and if I need to go to another carrier, so be it. Very dissatisfied, and for the fact that my wireless phone was not functioning correctly.

In 2012/2013 I had a great deal of problems with dropped calls, no coverage, missed text messages and the list goes on. The whole thing started when I tried to explain to T-Mobile that the only line of communication I had with my son who is mentally handicapped and we tried everything between myself and T-Mobile to rectify this, such as trying new phones. Unfortunately this also did not work and the amount of money I was spending on improving this. Because of the lack of communication my son had to go through a great deal of medical attention. This can all be proven with bill's from Dr.s and school records.

To make a very long and detailed story we, that is T-Mobile and myself decided to end the contract. This meaning everything was paid in full including the phones we had received from T-Mobile. There is more to all of this and I would love to speak to someone about this "again" if I must. The corporate executives should hear my complaint!

In September 2015 T-Mobile ran an ad - to trade in a phone for i-phone 6S plus and receive a credit. I traded in my Samsung 32GB Galaxy S5 in perfect working condition. I called in to check with T-Mobile service representative and was informed that it will take two billing cycles before they credit to my account. I then called in two more times and was informed that the warehouse has received my phone and they will credit to my account. I did not see any credit applied to my account after the second billing cycle. I then waited until the the third cycle to call them back.

After a long waiting and research on their part. They came up with an excuse that my phone did not power on. That phone was in very good shape and I bubble wrapped it carefully when I sent it to them. I tell them that it is not possible because I used the phone just before I sent it in and I asked them to please verify my usage just before I sent in and they will see that the phone is good. They just said that they are sorry and claimed that the phone did not power on. I asked them then please give my phone back as I paid $500+ for that phone just over a year ago. They said that they are sorry but they cannot send it back to me.

So the way I see it is that T-Mobile has orchestrated a perfect fraud scheme here to trick customers to trade in their phone so they can legally rob the phone from an honest customer. Is any thing that I can do? I feel that I am a victim and being treated unfair by T-Mobile here I have attached the pictures showing how the phone is bubble wrapped along with the IMEI when I sent it back.

I have a defective phone from T Mobile. They give you 14 days to trade your phone from the time you purchase it. Its called the :Buyers Remorse". The store manager refused to make an even exchange because the phone was purchased on Black Friday for 579 and after that the price went up to 679. The manager wanted me to pay the 679 to exchange the exact same phone with receipt in hand. He also wanted to change a restocking fee. I was in the store for four hours and still walked out with nothing.

We have had the worst experience ever with any phone company. First order your online got my social security wrong and would not let us know anything on that order we had to have that order canceled so they could create new account but still got charged for their screw up. Now new order ships and we get wrong phones on that order. We are now charged again for these phones. Now t-mobile is into my bank account for over 500.00 and we are told that we have to wait for our money. Never had t-mobile but you would think that when you have business you would want to give good service but we get no help from anyone.

Dear t-mobile corporate office, someone is opening up T-Mobile accounts without my consent! My IP address on all my phones correlate and are connected to a mysterious identity theft farmhouse in Wichita Kansas which I have fallen victim to! I have been reporting this matter many times and yet still my iPad address on my phone and all my phones are connected to this mysterious place! My phone is controlled remotely and my gps is way off not working because my location is unknown equaling that of Wichita Kansas!

Also, my location should be very able to tell me that I am in Chicago it's not hard to find Chicago now is it? But you people do nothing about this until I report you to fcc for fraud!!! My identity has been stolen and it is all because my phones are stubbornly connected to this up address which is always located in latitude of 38 longitude of -97 !! If you look up this. Location you will clearly see that it is a location that is linked to fraud and identity that if you agree or are part of that ring I want nothing to do with you so it is to your advantage to do something about this matter because it could turn to a scandal be possible lawsuit you don't want to enable and conspire with these thieves do you?

My T-Mobile service expired unbeknownst to me last night. I tried for a couple of hours last night trying to get it to work. I called T-Mobile customer service this a.m. To get it fixed, took me going through 14 persons over 2 hours of being told "I care" give your cell # in case disconnect.

I've been a loyal customer to Tmobile for years. I never had a problem with adding a line, resolving phone issues, billing issues, etc.not until yesterday, as I step foot into a Tmobile store on 2369 Mission st., cross street is 19th st in San Francisco, CA. I clearly gave my information to the female representative and she was hesitate about helping me opening another line, so she called over her Latino male supervisor. He told me he is not able to add another line because I was not the primary person of the account and that it would have to be my sister instead.He told me I would need my sister to come into the store and take care of it and that it is illegal for me to make any changes for the account.

I never had this issue with any other T-Mobile or over the phone customer service before! I have all my sister's information and besides, I was also the other primary person on the account. It was so upsetting to me that I decided to finally end my account with T-mobile once and for all. I felt really disrespected and I would of thought they would want more business with loyal customers , like myself but I was wrong. Throughout my experience with T-mobile, I would also tell others that T-mobile is the best cell phone company that provides great service but now, I think differently...The supervisor was pushy and not very nice.I will never go back with T-mobile again because of this incident. In the end, I decided to join Cricket Wireless because they provided me great customer service and excellent service for my cell phone.

Fraud. Someone fraudulently obtained multiple phones from T-Mobile. Initially, it appeared that they obtained two phones but I recently received 3 notices from Assurant Solutions regarding 3 device protection plans. The 3 phone numbers they provided were (954)371-6856, (954) 371-7132, (954) 371-6965. I have never applied for or cellular obtained any phones or services from T-Mobile and this is a matter involving identity theft. Please have the numbers disabled or at least tracked, and have your Fraud Department fix this!

I bought a family plan (4 lines). I cancelled on October 25,2015, as was confirmed by Christopher. The other three were cancelled October 30th, 2015. Today (November 18th, 2015) I received a bill, and discovered that the line that I closed on October 25, 2015, was being charged, as it was active. T-Mobile is charging $111.15 for the service between November 11th, and December 12, 2015. Today I called Customer Service, and talked with Ariel (1271635); I explained that I stopped using T-Mobile, and started using a different provider; as well as that it is not my fault that Christopher made a mistake. When I made the family plan, I was scammed. They promised that because of a promotion, there would be free equipment, however there were charges for the equipment. Now, you are attempting to deceive me further; I have no other option, but to sue. If you have an ounce of righteousness, i plead for you to resolve this situation. The total is $115.15 service that I do not receive, and that you offered in a deceiving way.

I'm sorry to say that it's not worth saving a few dollars on a plan if part of the price is lousy customer service and being without a phone for two weeks. My wife took my phone for servicing to the local T-mobile store in South Orange, New Jersey, on Tuesday, November 3, explaining that it wouldn't hold a charge. The sales rep took the phone, asked my wife for $5, and said a replacement would come in the mail, Monday, November 10. Not same-day service like other vendors provide, a never-before-mentioned charge, but "acceptable" as trade-off for a cheaper contract that works well in large cities.

November 10 -- no phone. My wife called customer service and was told (for the first time), "Sorry, backordered. You won't have it until Monday, November 16." After an escalating conversation with periods on hold, my wife was successively offered $20, then $25, then $30 to hang up and go away. I have to tell you that when anyone mentions T-mobile, this exchange will be the first thing that comes to mind to mention.

I had been with t-mobile for over 10 years. In September 2015 my new Samsung Galaxy S5 screen blinked on a Friday, so I called t mobile to let them know that hey my screen blinked out on my phone so I need another phone due to the fact that I don't have a home phone and it's the weekend. I called and t mobile rep told me we would place your order but until then go get a loner phone from your close location so I called my area stores and no one had any. So I was scheduled to work until 6:30pm that a afternoon so I called t-mobile back to inform them that my location did not have any and the store front location close at 8pm so after getting off work and driving to a store it was 6:50. I then called customer service to ask them what I could do to get a phone because I need a phone for emergency over the weekend. The customer service representative for t mobile informed me that he could not do anything so I explained that the store was closing soon and I needed to have some type of phone for the weekend just in case of an emergency. He put me on hold plenty of times and came back to the phone with I have to have my manager handle it.

The representative then got on the phone and said if you are in the store we will apply a credit and just buy the phone and after a few days you can go back and request a refund. So that is what I did. He was on a recorded phone line and the fact that I had been with t mobile they had done right by me. I set in the store while the representative over the phone applied the credit. The in store representative then Said yes I can see the credit. So I was informed by the phone rep to purchase the phone using my own funds and t-mobile would reimburse me. After a few days I called to request the refund and I was told ok it's being processed in the mean time I was told I was scheduled to receive the phone that suppose to be sent to me via handset replacement on that following Monday but instead received it on Wednesday. But I called t mobile customer service several times and I'm at dead end I need to money to put back on my credit card that gaining interest ever month I don't want the credit on the account. Please help

My husband and myself recently switched with the promise that it is hassle free. All we have to do is give them our phones and they will pay for what is left on them and the cancelation fees so there will be no cost to us just send in a form and our last bill. So we did. 5 weeks later we get a letter saying that they need a bill with a break down on it, which our previous carrier did not provide. We went to our previous provider and they were able to pull it up. My husband faxed it in to the representative and called her back to confirm she received the fax. Now almost four weeks later and late fees adding up from my previous provider they send me a card worth half of what is owed. I call the number for customer service that came with the card and the gentleman tried to help me but had to pass me off to another department.

This guy started off nice and admitted the reimbursement was wrong but the number he gave me still didn't cover the phones and cancelation fee. So then he proceeded to tell me that he was going off my final bill and they had no record of the breakdown that my husband faxed in. Not having much confidence in them at this point being we just got notice from Experian that our information was part of the recent data breach and now they have lost a fax with my personal information on it?! The guy gave me an attitude that he was doing me a favor then transferred me to another department that transferred me back, but this time his department was closed for the evening. This is the worst service I have ever received anywhere and I work in a retail environment that would have my job if I ever treated a customer like this. The only reason I gave two stars was or the two representatives that really couldn't help me but were very pleasant.

I purchased a Studio 5.0 Blu Android 1 week ago and two online SIM cards from T-Mobile. The phone was not reading the SIM cards and after speaking to a tech from T-Mobile, he was suggested I go to a T-Mobile outlet. I received the worst customer service from a woman by the name of Ashley. After I explained what had transpired with the phone and SIM card, she kept telling me "I did not make sense." To boot, she took out the SIM card and adopter out. She proceeded to insert the adopter, and inserted it upside down, without the SIM card. The adopter was stuck and the manger had to flat small silver instrument to retrieve the adopter out.

The fibers that make contact with the SIM Card have been damaged because of Ashley's carelessness and belligerent behavior. The outlet is located in the Bronx, New York 10451 on the corner of 149 Street and the Grand Concourse. Another issue, was that, the music in the store was so loud I had to speak above my regular volume. They need to be trained in Customer Service relations. It was an absolutely horrible experience. They are young and hopefully, more trainings will continue to enhance their professionalism and public service attitudes.

In the Beginning of October 2015 I purchase three devices and paid with them with my debit card, then on October 27, 2015 the same charges were applied to my debit card again, causing my account to be over drawn and have numerous of over drawn fees. After talking to over ten people, countless hours on the phone, being told they couldn't find the charges and being hang up on i was finally informed that there was an issue with the system causing charges to applied twice.

From there i was told that I have to wait twenty-four to forty-eight hours to wait until my money was return that I never authorized to be taking out of my account. I have only been a customer for twenty days and this is horrible service that i have never experience form any other phone carrier in my life. I would not refer anyone to this company, poor customer service skills, holding time for resolution horrible and horrible results.

So at the end of the day Im out of $305.21 that im waiting to receive back in my account with over $70..00 worth of overdraft fees, but hey at least the Customer Service Rep did notify me there nothing else that can be done.

I cancelled my t mobile service due to repeated dropped calls and the high fees. I am now being charged a cancelation fee when I was not under a contract and have not been for about 3 years. I have been a long customer but lately your fees became unmanagible. Am also being charged for a table that at the time i went in that they were offering a free table. i flat out asked him "what is the catch' He said no catch it is free a we're having a promotion and just want you to connect service with Tmobile and that was it. Well I guess he lied to me. If this doesn't get taken off billl I will have to complaint with the attorney general's office. This is not right.

First off their service coverage is not that good at all. I eventually got fed up with all the non covered area and dropped calls. Never under contract or had a phone purchased through their store or website. My phone was a T-mobile bought at Walmart! Now 2 years later found a friend of mine needs a phone for ATT network. I cannot get my phone unlocked from T-mobile now till they send me a code by email so I can give the phone away!! WOW. BTW Metro PCS is an affiliate of T-mobile companies for anyone interested. Also did you know T-mobile is owned by a foreign company that operates under that name in the USA!

T-Mobile promises to pay off your contract...that's a joke. Beware of Tmobile's promises. They promise you a full refund and then come back and say that your refund is minus taxes and fees. Therefore you are stuck with paying off your cancelled contract. And, if that's not bad enough, you have to pay your old contract additional late fees for waiting your reimbursement with T-Mobile. They say it takes 8 weeks; actually it is taking mine over 10 weeks (I'm still waiting). As a group of dissatisfied consumer, we need to get a class-action suit against T-Mobile. Any lawyers seeing our complaints, step-up.

On June 26th, 2015 I called T-Mobile to switch my service from Verizon to T-Mobile. The customer service rep. I dealt with was very nice. I received the new phones but did not like them. I called T-Mobile to let them know I was returning the phones and would like to get different phones. I was asked to verify the last four digits of my social security number and was then informed my social security number does not match, therefore they are unable to give me any information. I returned the phones to T-Mobile by tracking number and the phones were received by your receiving doc in forth worth TX. on July 9th at 10.00am. My bank of America account was charged $285.63 on June 29th,2015 and I would like to have my refund back in my account. Furthermore I received a letter from T-Mobile denying me approval, so why was I sent phones and charged?

My brother wanted my mom and I to join his T-Mobile plan. We went into their store in Auburn WA. They took two hours once it was out turn just to transfer data, charged us tax and phone charges, transferred phones, etc. We left the store. The phones do not service our area. They took our phones as trade ins. Within 2 hours I called the store, they said they would give us our Verizon phones back. In fact, they still had them because some more data was unable to transfer that day. When I went back to the store, they refused to give me my phones back, rendering me with no phone or phone service. I told them my mother was elderly and could not be without a phone. They said “she has a phone, it just doesn’t work where she lives!!”.

They were little rips off artists, obtained about $50 cash that day, $100 restock fees and took my Droid and my mother’s flip phone. I never ever raised my voice or threatened them, but I did call the police. They told the patrolmen that they were wanting a trespass order, when the patrolman told them in that case they should give me my phone, they decided not to do that. My phone was sitting in the building. But when I first demanded it back they said it was already gone so they couldn’t. Then another employee said it was still there since I had not loaded all my data, they told me no way, I signed a deal that they could keep my phone. Contacting Attorney General tomorrow. Very upsetting. I feel tricked. That is how they get some of the money they make.

In the morning of 05/02/2015, I could not find my phone anywhere and I believed that I have lost my phone (it is an SAMSUNG NOTE 2 with original carrier AT&T) I reported lost online right away with T-mobile. 5 minutes later I found my phone on my driveway so I chat with T-mobile online to report that I found my phone. They told me no problem and stated that nothing has been changed and they will put a note on my account that I found my phone and I should not worry at all. 3 hours later I could not make any phone call, suspiciously I check and clearly my phone is blocked due to lost/stolen. I called and chat with T-mobile they said they do not block my phone because it is an ATT phone and suggested me to call samsung or ATT. I called samsung they refer me back to T-mobile/AT&T. I called AT&T they said because I do not have ATT account, nobody called to report my phone lost/stolen and my phone does not attached to any ATT account so nothing to do with them, they did not block my phone, it must be from T-mobile when they reported to the US blacklist data base. Now I am stuck with the brick phone nobody is responsible. Anybody can help me

I am responsible for 10 lines that I have with T-Mobile. It is supposed to be a family plan. brothers sisters sons daughters. I have tried and tried to get an exact break down per phone as to how much each # cost so I can collect from my brothers and sisters what they owe. Every time I call I get a different amount. And it never adds up to what the bill I get. So I wind up getting screwed out of about 60.00 bucks out of my pocket. This is ridiculous. I got you ten extra customers. and I am doing the collection from all the family members, but I come out in the hole every time because your employees can not or will not give me a break down. Upset in phoenix.

I went to a T-mobile store in Uptown Albuquerque, NM with a friend who was having problems with her phone. While there, I was persuaded to convert my service from Verizon, whom I had been with for many years to T-mobile with the offer of a free mini IPad and buying out my current Verizon contract. It just so happened that Jessica Keith, a Field Support Manager from AZ was on business in that particular store at the time, and she was actually the person that waited on me and completed the conversion process for me. I had an IPhone 5 that I had purchased at Verizon which I was allowed to keep and have my data converted from Verizon to T-mobile with no problem; However I was told that I would need to bring in a trade in phone for my husband's line.

The next day I took in another previously owned IPhone and my hunsband's Motorola Droid Razar which we had recently bought and were still paying for with Verizon. I told Jessica that my husband really liked his Droid and really wanted to keep it and that I preferred they take the IPhone. She informed me that they could provide me with basically the same phone and we could include paying for it on my monthly bill. I informed her that we were still paying for it (my husband's Droid) and she assured me that T-mobile would take care of it when they paid out my Verizon contract and "It would be a wash." So she took the Droid as the exchange.

I did finally receive the Visa payment card to pay off the Verizon contract; and assumed all was taken care of and well. Subsequently, I received a letter from Verizon Go Wireless charging us $300 for the unpaid Droid phone which I assumed had been included in the Visa paycard. I have tried numerous times contacting Ralph at the Uptown store and Jessica (I still have her business card). Ralph promised to call me back and never has. I left Jessica several voice messages, she finally returned my call ONCE, but didn't even bother to leave me a message. I have called and left her more messages and have still not received a return call.

In addition to the initial $300 charge, I have now received a letter from Aldous & Associates, Attorneys at Law threatening legal action and now wanted $300 Delinquent Balance, plus $90 pending collection fee for a total of $390 within 30 days. I would greatly appreciate it if T-mobile would stay true to their word and take care of this debt before it becomes a problem on my credit report.

I want overseas to Morocco, while there I was checking with customer service about an existing issue that"s when I found out that I am being charged over $400 for texting when I spoke to so called account specialist he assured me that texting was free and that I shouldn't worry, only to found out that it was a total lie once I got back to the state. I spoke customer care but nothing was accomplish totallly disappointed with a company that I have been with for over 12 years the perfect picture of corporate greed .

On April 14, 2015 At store #9795 my husband and I encountered the worst customer service in our history of affiliation with this company your representative Danny. I signed In on the customer wait list. We were later beckoned by Danny whom was on the phone as if we were animals, instead of him addressing us as loyal customers to T-Mobile. We did not move, finally Danny came over to the area we were sitting and once again Danny didn't address us respectable customers. We then began to explain our problem. We quickly discovered from Danny's lack of experience he was unable to assist us. We then asked for a manager. Instead of Danny respecting our request to obtain the manager he went and brought back Jazmin the representative that created the problem for us on April 13th.

We again explained to Jazmin that we needed a manager. Liz the manager came to our aide 15-20 minutes later. In the mist of waiting on Liz I asked Danny whom wasn't assisting customers to give us the number to customer service. He rudely told us he didn't know it and he was new. We responded by saying go and get it from someone that knows it. Danny then exhibited a major attitude and starts shaking his head as if we were bothering him. At this time Liz enters the sales floor and we explain to her that we have a major problem with Danny. She explains to us that she will speak with him and have a meeting on Saturday. The customer service in this store is horrific!!! Where is the diversity at this location? This store is employed with all Mexicans. Where are the African Americans and Caucasians? There are so many other mobile carriers on the market now. The behavior at this T-Mobile Store is unprofessional.

I had to get a new phone because water damage to last phone. Went to T mobile store and t mobile representative sells me a boost phone so I'm no longer on boost. I had just paid my bill a week prior. So I guess the t mobile representative knows what he's doing so I walk out with a bogus galaxy III had to go back 2 days later because was not getting any phone calls in and got switched back over to t mobile from the very upset representative who processed to switch my galaxy III to a broken Nokia Windows phone yet where's the 3 weeks prior money from when the t mobile representatives changed my company. Now all the sudden the whole account has disappeared but your getting paid twice. You should take the t mobile account from this crook

I am a current customer and have been since 2007. I received a collection for $138.00 from Convergent via TMobile. TMobile told me the bill is from 2011 but just sold the debt to Convergent on Jan 24, 2015. Yet they never informed me that I had an old bill and my current phone has been the same since 2010 and with TMobile. They told me they cannot discuss it as the supposed debt belongs to Convergent as they bought it? I filed a complaint with the FCC and am sending a copy and a letter for demand of explanation or removal within 7 business days of receipt by TMobile and Convergent and am paying a tracking number via the Post Office. It seems like a scam is starting with TMobile again and I wonder if anyone else is getting this problem? I am leaving TMobile this time for good and I have no debts ....but then again they might create one and sell it to someone as it seems this has happened above!

If I could give a negative rating to them I would, I WILL NEVER EVER GO BACK TO T-Mobile AGAIN. I'm beyond pissed with this horrible company. Back on February 23,2015, my husband and I switched providers over to AT&T ( BEST decision ever!!!) The representative's for T-Mobile I spoke with over the phone and in their store, had told us that our bill would be updated in 3-4 weeks. and that they would mail us the final statement. After that we could come in and pay our final bill. which was fine, whatever so we put money aside to make sure we wouldn't spend the money we had to pay off our bill and phones we had with them.

On March 1, our account was charged $166. to close out what we needed to pay on our account. no statement in the mail, no email about the charge and nothing about the phones so we waited another week and a half to see if anything would arrive late, or anything else would be charged on our account so on March 9 ( a total from when we canceled about 4 weeks ) when I decided to finally call customer support and ask about our bill we hadn't see anything about the phones still at this point and wanted to know what was going on with our account if it was closed completely or not. the customer service rep said there was nothing showing up on our account with them about phones and that it appeared to be closed out COMPLEATLY. which I thought that was a little fishy ( I've been screwed over many times by bills coming out late or charging one account and not the second, so I wasn't going to let this one get me), so I went down to the T-Mobile store and asked the same questions. they came back with the same answer everything was closed out and nothing more appeared on our account. so I asked for a print out of the statement. to see with my own eyes and have proof and sure enough reads 0 on everything.. okay cool, maybe I just got lucky and paid enough on the phones they wouldn't charge me anything else..

NOT!!! then today April 1 I get a charge on my account for 600$ ( NO money in my account what so ever, I used the 600$ to buy new baby items ) and a Month and a half after I close out my account with them .. What the HELL!! literally. so of course I call Customer service to ask what is going on I have my print out that say I didn't owe anything more. Then the rep proceeds to tell me that the $166 they charged me on March 1 was for the billing Cycle from January to February ( No shit SHERLOCK, I know this because I paid for it the beginning of March. meaning it was from the previous billing cycle) and that our bill was not updated yet, on March 9 and wouldn't have shown the phones. She then proceeds to say that bill for the phones wasn't updated till March 11 because it was on a different billing cycle from the February to March cycle, WHY DIDNT ANY FREAKING ONE TELL ME THIS out of the 4 people I contacted the first 2 being the day we switched providers who said 3 weeks our bill will be updated showing everything we own on our account INCLUDING the phones, and the other 2 who I contacted on April 9th after the $166 was with drawn..

Not one of them could tell me that there would be another "billing cycle" as the lady who I spoke with said.. No one could look at my account and say hey looks like you closed it out this day which would put your last billing day on this day so a final payment will be taken out in April.. IM SO FED UP WITH T-MOBILE they charged to much for their SHITTY service. and their customer service Reps need to be in training longer to learn what they are dealing with on customers. its ridiculous 4 people, 4 people who told me the same thing not one of them could catch this..

Your service is TERRIBLE. I regret the day we left Verizon. I wanted to go back but we've already bought phones through you guys so my husband wont allow us to leave. My son and husband bought brand new LG3 phone when we signed up with Verizon. We also purchased insurance for these phone so that we'd have the piece of mind that they can be replace if anything happens to them. NO ONE EVER TOLD US that we would have a $175 deductible, which was the first shocker. Secondly, no one ever today us that our phones would not be replace with new phones if ours were broken. I am even unhappier with T-Mobile then I already was. My son broke his pone and I'm stuck with a refurbished phone. Had I known this I would have saved myself the money and bought a refurbished one on my own. I called Assurance and they said that they do sent new phones if there is not a new phone available. I WANT A NEW PHONE!! I want to actually leave T-Mobile all together. But since I have to stay, I WANT A NEW PHONE! I will not stop complaining until I get it.

On January 14, 2015, a year and a half after I originally opened my account with T-Mobile, I was a victim of identity theft and T-Mobile allowed someone to add 2 new phone lines to my family account which I had been told already had a maximum of 5 lines. This individual then charged more than $1,600.00 in equipment and fees to my account, charges that I am still being held liable for. I discovered these 2 new lines 2 weeks later as I discovered a range of other purchases bought on my name and credit. I called and reported the fraudulence immediately.

The fraud department, instead of assisting me by closing the lines and removing the charges on my account, told me that I, the victim, had to name the suspect in order for them to release my responsibility. They alleged that my family members were in contact with the criminal citing call logs showing 1 minute calls coming to one of these new lines. Initially, I thought that this information must be the result of computer error for the call log to show that my family was calling this line because none of us knew the suspect and we had never made any calls to this line. In addition, these alleged call logs conflict with our own records, which have been printed from my accounts on T-mobile's own site.

Recently I contacted T-mobile with the name of a suspect in my identity theft case, after receiving an update from an officer at the San Diego Police Department. I faxed them copies of the police reports and of a signed affidavit of fraud. T-Mobile refused to accept this new information and demanded the police report with the name of the suspect, knowing very well that the police would not release the documents because T-Mobile had not been cooperative in helping them catch the criminal, and because the case is still under investigation.
After working with the police and with several stores in the San Diego area, my experience working with T-mobile has left me with the strong belief that T-Mobile employees were involved in the illegal fraudulent activity on my account. They allowed someone to remove my PIN and add new lines to my account when I had set up the PIN as a protection measure, and while the company has my ID and my signature on the file. They then altered the call logs to shift the responsibilities to me. The fraud department wouldn’t take my report as a victim of Identity theft seriously and wouldn’t cooperate with the police to help catch the criminal.

Please investigate these illegal activities at T-Mobile. A large national telecommunications company should be responsible to its customers and should be participating in ethical business practices. Their capital and influence should not be a tool to criminalize and victimize their customers, especially ones who have already been victims of crimes.

My family has been with t mobile for over 12 years and the service we're receiving is beyond unsatisfactory. Recently my sister and I decided to come off of our parents plah and be on our own. Upon speaking with a few representatives, we decided to stay together and not be on our own because we would receive more data together. My sister however, did not sign the authorization.

Why want you close my account , no longer with you ???

on about the twenty third of February I got a message saying if I topped up five pounds within five days I would get five pounds credit free I topped up five pounds on February twenty sixth and still have not got my five pounds credit.I have rang you twice about this on both occasions being put on hold,first time I rang I was told the money would go on within five days, today after over half an hour and being put on hold twice for over 10 minutes I was told someone would ring me back within two hours that was at 13.30 it is now 16.20 and I am still waiting.I am absolutely disgusted with the service I have been given Kathleen lavelle.

I am seeing a lot of complaints about T-mobile on this website. They are stealing money from me and it make me feel crappy. Why won't someone make it stop?

I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.

T-Mobile had also been calling from a number I did not recognize, and not leaving a voicemail. I finally had to search the number to found out it was T-Mobile. I have been with T-Mobile for over 10 years. Two years ago I got a bill with over $400 of text charges. I have unlimited texts. It took over an hour with one representative putting me on hold and coming back with a reduced amount I can pay for the text charges. After I told her that I was tired of sounding like a broken record, I finally was able to speak with someone who took care of everything in just 3 minutes. Now, why couldn't that happen today? I even told them my past experience being given the run around by them. I said again to two people that I was tired of sounding like a broken record, and was tired of hearing them sound like a broken record. I finally had to hang up because my lunch hour was over. I will have to try again tomorrow.

I need to bring to your notice the way in the past few months I have been receiving different billings as in regards to clear usage of my lines. I have been frustrated every month in having to deal with my bills and sometimes it seems it is a deliberate effort to frustrate and forcefully make your customers pay for what is not used. I started with Tmobile by paying $176 +/-, the 2nd month it went to $200 above, and that is how I have been receiving the bills on monthly basis, it is either someone is nit communicating right because by the time I will eventually get someone to listen to my compliant, I will find out that each individual working with the customer service has a different understanding on what packages you guys have so there is always a wrong information been passed down by CS representatives. this has made people like me to have to pay in excess to my monthly bills. last month after a whole day trying to resolve my bills, I eventually got like $23 reduction in my bill and was asked to pay $211, which I eventually pay $176 to balance $35 at a scheduled date. on of the reason they gave in respect to my fluctuating bill has to with international calls made through an APP installed on my phone to make international calls 'REBTEL'.

I was told that the app wasn't working to specification that was the reason I still get billed on tmobile even with the fact I still don't believe I make international calls through tmobile, but in anycase the REP that attended to me said they could block my lines in furthering making international calls without my notice and I said they should go ahead to block any service put in place that interfere with me making international calls through REBTEL. Now, checking my account this night Feb 24th, 10pm, I saw an outrageous bill of the $255.82, now if you deduct my outstanding of $35.36, the total comes to $220. Please what is this amount for again. I try my best to keep to my limit so that I don't defaults in contract and all this boils down too integrity, that I will not want it to be harmed by tmobile. I ma sick and tired of the frequent problems. please I need this service to look into this problem because as it is, i cant pay a dime from the bill I see in my account of $255.82.

Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,

When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.

I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.

Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug

I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.

My name is Manubhai Mecwan , My Account Number. to day i foundout that without my knowdege you had exteded my contract from last Nuvember 2011. to day i given complain to T-Mobile. I Like to Cancelle my Contract with T-Mobile service because There is no Coverage at night time at my home. some time somebody calls me at night the call goes direct to voice mail, some time evening sms come next day so there are many problem we are fashing so please cancelle our contract with mobile service with you.

I have three lines on my account one of my lines contract ends on 9/24/2012 and the second line expired three months ago I call to renew the contract on the line that was expired but not on the one that ends on 9/24/2012 instead they renewed both lines wich i did not ask. Please contact me when you can.

Mecwan

I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husband’s recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013. According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a ‘promotional deal’ to continue and stay with T-mobile.

The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account. Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.

I dont recall when i changed my phone minutes that i was notified that it would start my contract over. I was told i was just elegible for upgrade. I dont like my service thru tmobile any more and am unhappy about never being told when my contract dates are up. I have never been notified when this is going to happen. Also my daughter has not used this plan since about march or april 2012 and has been on another plan and i cant have her cancelled. She changed on her own.

I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012. I never left that day with a contract in my hand they just switched out the phone. When I recently paid my bill at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.

I said no you told me that the swap would add two months to that contract. They said no we didn't. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.

I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.

First of was when i had to upgrade one of my phones to the iphone 5 the lady couldnt understand me and it was hard to know what she was saying anyway i upgraded thinking nothing would change in my flex and friends and family contract but just found out about a week ago my sons bill was more than it shouldve been so i called n spoke to mark on the sunday he told me it had canceled my friends n family n my sons international numbers had been canceled meaning he couldnt speak to his girlfriend in poland or it would cost him which it didnt before so now i had to send it back when the bag came i sent it on the mon i called tmobile on thursday the member of staff was very rude n spoke over me at every point also felt like a child im sorry to complain but the service with tmobile has been a nightmare ..also i had to get micro sims sent out which took 3 attemps to get rite ,so im still not got the contract canceled n put it back to the old flex then to call back up n re order my iphone which has been alot of time wasted

I i was a tmobile customer from 2002 i am in truckee ca i did not get no 3g and some area i go tahoe donner 89 north and south glenchier . and down town truckee to my cell signal is poor no 3g at all i need a good signal then i whent to verizon they are good signal and 3g in truckee ca and tmobile said to me we dont have the buget to make the tower 3g at all that why i whant out of my contract please if your where better with cell signal and 3g i would stay with tmobile just had to swich cell company and keep my same number . well my mobile number with tmobile is 5304140880 and last ss number is 3757 i am on disabilady and i need a working cell phone to call out thanks for all your help sence 2002 i had to move on to verizon
thanks ignacio cortez from truckee ca 10040 estates dr 14 truckee ca 96161 ps to get out of my contract please

In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didn’t have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldn’t get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didn’t even know what the Blaze looked like.

I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. I’m still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didn’t want the phone and to put everything back to my original plan where my contract expires in January 2013.

I was told that my plan would go back to the original since I wasn’t getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.

I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.