T-Mobile Complaints Continued... (Page 7)

I called tmobile yesterday concerning the security breach to make sure I was one of them that wasn't affected and when I gave the verbal password that has always been on my account since 2011 the young man I spoke to which happen to be very nice and professional told me that wasn't it and that wasn't it that my password was numbers which has never been so he changed it back however every other time it has been the right password and they say there was nothing showing it had been changed I want to know how a number password before the young man I spoke with changed it back got added and no one can answer that

Seven months ago I bought an i-phone 6 plus from T-Mobile in Hilliard, Ohio. I was up-sold insurance for $12 dollars a month only after inquiring about the requirements for a replacement phone if I needed one. The representative assured me there was no limitations, and no deductible since i was paying the highest premium. Again and again the rep said if something happened to the phone I could replace it no problem. I reiterated that I did not want the insurance if that wasn't the case and the salesperson reassured me over and over again.

I dropped my phone a week into use but the damage was so minimal and the phone worked so well I chose to keep the phone. 6 months later my phone has started glitching. While in the middle of conference calls it flips to mute and often hangs me up; booting me from the call. Group texts have also been a challenge, often having to restart my phone in the middle of texting to get my keyboard to work properly. I went to T-Mobile and the rep said I would have to pay $106 for the phone and another $176 for insurance to replace the obvious Apple 6 plus lemon.

I have been an apple user for many years, for the most part they have been dependable, not this one. I've only been T-Mobile user for seven months (never again) and would recommend to everyone to stay away from T-Mobile. Terrible customer service and worse sales techniques. They up-sell with no thought of their customers, only their commission, absolutely unwilling to help and backup their promises. Buyer BEWARE!

I have been a customer of T-mobile for more than 10 years. Not a day late with a bill. Later they put some charge for a service that I have deactivated. Called 4 times to remove. Recently, I have tried to cancel my account due to travel, and the representative did not follow trough...Then call internationally, chat, call, chat just to cancel. Altogether, around 8 times at least. Meanwhile, they withdraw money from my debit/credit card and sent me a final bill + international call charge and with a collection notice. Until I am not even around. They refused to remove any charges. Unresponsive management/ customer service. I guess some commission is everything for them. Do not switch and be very careful. Just an advise from experience.

I was a T-Mobile customer for years and recently changed to Verizon. When we first joined T-Mobile, my husband was stationed (military) in Virginia Beach, VA. We had great service! However, in 2014, we moved to Gulfport MS where we’ve had nothing but problems with service, connection, dropped calls, etc. T-Mobile sent us 2 boosters, and still, our problems remained. On June 4, 2015, we decided to change carriers. My husband is active duty military. He travels and also has to conduct military business from his cell phone. On the day that we switched carriers, I called T-Mobile to let them know that we were changing carriers. The customer service representative Nicole said she was sorry to see us go, but completely understood why we were switching over to Verizon.

While on the phone, I told her that we wanted to keep our numbers (again – husband is military and he receives calls to that number from all over the world), and asked if there was anything that we needed to do or expect. She said no, that it they don’t charge extra for stuff like that, and wished us the best.

Today, June 29, 2015 I received my final bill in the mail from T-Mobile, to which, has double charges (simple choice plan $40 for May 19 – Jun 3, and another simple choice plan $40 for June 4th). The double charges total $83.50. I called T-Mobile to inquire (I spoke to 4 different people) and was told the below answers. That’s just how it is. I don’t know why but it must be right (Debra). If you transfer a number from us, we charge for the whole month versus if you just go to another carrier.

Nothing I can do to help (Silvia). We charge for the whole month regardless of whether you transfer numbers or not. Nothing I can do (Mason). When someone leaves T-Mobile, we always charge for the whole month regardless of whether or not they port numbers. That’s just how we do it. It’s in our policy (Scott). Between the 5 people that I have spoken to since June 4th, there seems to be various information that I have received. Besides the various different things told, I do not see how it is possible to double dip on funds or charge someone for a service that they are not using. According to the bill sent, they charged one amount for May 19 – June 3rd, and then the same amount for one day (June 4th). This is unacceptable and needs to be fixed!

I want to complain about an employee called Shayne at T-mobile on 39th & Meridian store in Puyallup. This is the second time, I really don't appreciate the female employee's attitude towards a customer. She just tried to argue with me about returning the device that didn't work for me and I was willing to pay the restocking fee. And the attitude was horrible since she had to do the return and do the paperwork.

In the end she didn't even give me a bag for the paperwork and the new phone I just purchased it while I was holding a child. And I said "thank you" she only replied "yep" back??!! This didn't happen before with the other male employee at all. I worked at retail store for so long and the customer is always right. You just have to satisfy their needs and make them happy when they walk out. Hopefully I will not come back this store anymore. Huge disappointment.

It will not let me take the one star off. Your company has the absolute worst service I have ever seen. I have been with your company for 8 years, and about 3 weeks ago, I called up to INQUIRE about adding my daughter on my plan for text and voice since she cannot get the internet on her phone with your company. I was told it would be $10.00, then when I went on to pay my bill, the person in sales put me on a family plan. This is fraud!.

I plan on following this up with the FCC. I called in about 7 days ago and they apologized and said all the right things and your customer service department said it would be corrected, and I would see my corrected amount on line. I went on this evening and NOTHING had been done. I spoke to your rep, Grace, who was very nice, and assured me this would be fixed. I then spoke to her supervisor Becca and told her this nightmare story and also told her that I have never paid my bill so late in the month due to your company's error.

She then told me the bill was fixed, and I would see the credit in 24 hours. Let me tell you, this is what I was told 7-8 days ago, and nothing was done or corrected! I then asked her if I could pay this right now, she stated of course, but it would be a $5.00 charge. I'm suppose to pay for your company's error???? But I could be transferred to the auto pay, and it would not cost me anything. Have you people no sense!!! I will tell you, which I'm sure at this point no one will do a thing since I am referring to nothing was done until I had to call a second time, I am NOT going to pay the 5.00 and I am going to Verizon. I have had it with your company and the incompetence and fraud that you pull. Again, I am going to the FCC. Something needs to be done about your unlawful and deceitful practices.

I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a HUGE role in my life, seeing that I use it for work! (OVER 200 EMAILS A DAY) Just this past weekend, a client of mine was stuck overseas for 2 days!! in Frankfurt!!! all because he couldn't get a hold of the person that helped get him there!

Due to this faulty network, that seems to be on a VOLUNTARY basis! I am now in debt to the company that I work for, $2,452 and some CHANGE, because that is how much a one way BUSINESS CLASS seat costs from there back to Seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a SALE. I don't expect T Mobile to pay my debt are anything; that's just not how this scheme gets down. But after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play Supervisor, that that wasn't something that was said brought me to complete halt.

Because at that point I realized that T Mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even BIGGER complaint is, who the heck hires these people? PLEASE LET ME KNOW, CAUSE I COULD FOR SURE RUN ONE OF THESE LOCATIONS, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, I'll put them on hold for 10 minutes, transfer it back to you..............and then we will flip this coin to figure out who has to say "Sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's no way it's just 611 that handles everything.

I tried to pay my prepaid bill with a credit card and was denied. i finally talked to someone in the billing dept and they inform me that a payment in January was cancelled and reimbursed to the card holder. It is now almost May and have never been notified for it or had my service suspended. Last month i had to call and talk to tmobile reps because i paid the bill and it was posted on the persons account that owned to phone before. i have since January used credit cards to pay and never was told or notified of this matter. I would like to know what i could do to fix this and stop the invoices i am had to deal with Thank you for your time.

My contract was ended on the 4th of January 2015 as I was informed by Alexa one of your members of Staff responding on my request yesterday the 15th of April 2015 at around 12:40 , along with my wife's contract too and it will be followed by my other three children's contracts which will be ended on the 1st of June 2015. I was not alerted by T-mobile company about the nearness of my our contracts end or receiving new offers! I was not given a Nano memory card along with my Experia -S Which was offered to me with my last contract! . I requested it yesterday through my call to Sanalia/ Member of Staff and I was charged £10:21 and to be delivered to me within three working days.

The surprise was today as I found my SIM inactive on my mobile phone and I can not make or receive calls on it and I believe that it has been disabled by your technical team before I receive my new SIM card! On my enquiry call today Thursday the 16th of April to a lady who is called Lee and who asked me about characters of my password and later about my Sim card number which I should have had it in the box of the phone as I am still using my old Sony Ericson Model C902. I explained to her that I do not know my password or the SIM card number as I am busy at present for preparing for the Tax Financial Year. she kept on repeating my first name without giving any alternative way that we could reach a solution for my problem and she hanged up her phone in a rude way!

I recalled again around 11:28 and a member of staff called Ian answered me and he repeated the same questions to me and I informed him that I had no time to go and search for my Sim card number and I do not know my password and if he can e-mail it to me . His answer was that he can not help me without obtaining them. You put me in a dilemma and I want you to get me out of it immediately please. I am considering to leave your company with my family members .

I have several complaints:

1. I switched over from Verizon in December and was asked to send my IPhone 5s to T-Mobile and I would get a $352.00 reimbursement for each phone. I sent 3 phones in December and have yet to receive credit on my account. When I tried to follow up I got transferred over 5 times staying on the phone for over 30 minutes and no resolution

2. The T-Mobile service is not very good in our area. I have complained several times and hasn't got any better.

3. While I promised my bill would be lower than Verizon, my bill is the same with worse service.

Without getting any resolutions I am ready to go back to Verizon unless this is resolved immediately.

I recently tried to discover what sim card my pre-paid Alcatel One Touch Evolve 2 used. There was no indication whatsoever to the one that i needed. The sim slot looked small so i bought that one, it was wrong. Again, i bought the regular sim card and it was too large. I contacted customer service,and even they had a hell of a time trying to figure it out.Walmart was the same. WHAT IS WRONG WITH YOU PEOPLE!!! How hard can it be to put the type of sim card needed on each phone package? NOT HARD AT ALL!!!!!!! I lost $50 dollars because you can't apparently use any common sence!! P.S.- You probably love the confusion just so you can make a few free dollars.!!!

Purchased phone and plan for grand-daughter. Was told bill would be $60 a month. Was given a card that was free for IPad for wireless. Told them I have wireless at home but said free take. Took and went back in store because could not figure out what to do with card. They said Ipad was older would not work. Found out you was charging me. Found out I had many charges because bill was never at $60. Cancelled plan and you guys keep saying you are sending box for the connection but never have received box. I call - nothing, I go in the stores to say I have not received box - nothing. I feel as if I am being set up to pay a fee because I cancelled. Why can't I just bring your equipment in the store??!!

Needed to jump note 3 to note 4, it quit charging, after 1&1/2 months note 4 lost sound & would not ring for incoming calls..told I had to wait for shipping of refurbished phone. I purchased a new phone from store now it can't be replaced except with someone else's issues..30 yrs. Of being with Verizon I chose tmobile with expectations of an honest company. Buy new product, should be replaced with new product within store of original purchase. I have 5 phone lines, a hot spot, & ipad. I pay my bill diligently every month as is my obligation & promise to tmobile. My belief as a customer, tmobile should respond in the same manner of courtesy & respect to customer needs..now I'm without a functional phone & at 70 yrs. Old if a emergency arises I'm s.o.l. thank u for the inconvenience & hardship.

Dec. 16, 2014 I had been with ATT and was tired of not being able to get service on my cell phone so I called T-Mobile to see if the tower in my neighborhood was theirs. They said it was so I left ATT to go with T-Mobile. I was going to keep my phone and my same number and just buy one of their sim-cards. The sim-card came in and it was wrong. The very first thing was wrong dealing with T-Mobile. Anyway after a month dealing with them just trying to get the correct sim-card I stayed because they said the tower in my neighborhood was theirs...they lied!! It belongs to Verizon. So January 27th 2015, the correct sim-card arrived and I activated my service. I could not get service. My phone would either say "searching" or "no service detected". It used up my minutes so I had to purchase more useless minutes. I purchased $40 more and still could not get service and since the "number" was used...(searching or not detected) was considered use of minutes. The 2nd of February I cancelled with T-Mobile and called the home office. They said no problem they understood my frustration and I would get a refund. After they get you to someone who can do something...they hang up on you or being on the phone with them so long your battery dies...I've kept calling back getting the run-around. So in-short...T-Mobile will lie just to get your money! DONT USE T-MOBILE...THEY ARE CROOKS!!!

T Mobile initially lured me to them with their cheaper than Sprint plans and the "We'll pay your Early Termination Fee" routine. It should be called the "You pay your Early Termination Fee and we may or may not reimburse you depending on how many flaming hoops your willing to jump through or till we get sick of you bothering our customer service department". I've had so many promises to fix this refund problem by so many reps and each has failed, Purposely?. Hey T Mobile, I get it, you're a big huge mega business with an army of lawyers to keep the riff-raff customers from defending themselves from you. You win, keep my money. Good bye T Mobile and I'm taking all five of my accounts with me. BTW, I'll pay my final bill in six to eight weeks in a $10.00 prepaid VISA card. And when you call me for payment, I'll promise you the check is in the mail with a cheery attitude every single time.

I tried for years to get my wife to join my T-Mobile plan to save us money. She handles all my appointments since I am 100% disabled, with 4 different doctors, due to a nerve disease. She eventually did join my plan, was sold a 600$ smart phone and we had to sign a 2 year contract. After 22 months her phone quit working. After weeks of changing phones, installing new stem cards, 4 trips to the store that sold us the phone, and about 5 calls to technicians we were told her phone was a 4G phone and our nearest tower was a 2G tower. This, we were told, means it will never work, and they were suprised it ever worked.

I told the last supervisor I talked to that I had to leave T-mobile and find a new phone provider. She insisted that I pay 100$ to get out of their contract. I got a little upset at this and told her it would be a cold day in he!! before I paid another penny to someone who screwed me out of 600$ already( for the phone they sold me that won't work where I live). Instead of billing me 100$ to break my contract my bill is now over 600$ and continues to go up! Please tell me what I can do about this injustice that keeps on going. Can I make them pay for the harassment and destruction to my perfect credit. We've called them and they don't care one bit about what they've done to us.

I called customers service to get a new phone, My current phone from tmobile is broken again! I talked to a rep about a phone, but was not sure I wanted to spend that much on a phone. The Tmobile rep assured me that he could take $100.00 off the price since I was a loyal customer of many years. I received my contract for the financing via my email and the amount was wrong; It still has the original amount on it. I have tried to call customer service back to tell them what happened and I was told that tmobile does not discount their phones but if I sign the agreement for the original amout they would take $100.00 off after 30 days. I was also told that there was nothing about the phone being discounted from the other rep. I asked to get it in writing but was informed that could not happen. I do not feel that this is a trustworthy deal,and since by phone is still broken I can not wait. So much for my loyalty...I feel like I was taken advantage of, and I think I will go to another company that is down the street from my house.

I used to be with Vodafone and got told about your smart pack so I changed over to t-mobile got my £10 smart pack first time no problems last month I had to complain because I had over the £10 credit and only text your free numbers 441 and 150 and now the same thing has happened to me again top up £10 so I had £10.09 credit all I have done is try and get my smart pack 10 this month again but I have texted 441 and 150 and now I only have £9 credit but only texted your free numbers and can't get my monthly smart pack so I would like to see if we can stop this from happening and make it as simple as it said it would be before I changed networks and I would like my smart pack added as I have not spent any of my credit so I would be greatfull if it could be sorted for me as soon as possible please

They took money out if my debit account. Without my authority for 3 days every one I spoke to said I would have it back in my account in 3 days on the 3rd day it still was not back in my account. So I called again this time they put me through to a refund specialist who bluntly told me I was not getting a refund so everyone else I talked to just told yes to get rid of me. THINK TWICE BEFORE CHOOSING T-MOBILE as your phone carrier they like to take your money earlier then they should & won't refund your money. i am calling the BETTER BUSINESS BUREAU ON THEM DEFINITELY.

called and a replacement on a warranty got a sg2 sent it back within days and got a lgl9 because the gs2 did not work rite.they charged me for it the whole time over 300 bucks and they have the phone.do not buy phones from t=mobile warranties will rip you off and don't ever do bussness over the phone with them you will get ripped off. I bought my phone from hsn got a better deal 50 dollars cheaper and a better warranty with it. they will give you nothing but a run around. their service I have no problem with buy will never buy a phone from them.if you do deal with them keep records of everything and if you send a phone back to them put tracking on it just don't send it back in the box they give you they don't want you to track it going back.and if you do not ask them everthing whe you talk to them they will throw in charges you don't know about go over all details befor you hang up that check on them latter to make sure.

On 12/6/12 I called in as I do Approximately every two months because I have problems connecting to the inter-net I call in and they walk me thru a few things and ask me to turn my phone off for a few minutes while they do something on there end which takes care of the problem each time all though I shouldn't have to do this but anyway I don't have that big of a deal with this but last night when I called in for this concern again the customer service lady ask me if I would take a few minutes and go thru my account for other options so to I said yes, well when she started reviewing my monthly plan I have, thats when all hell broke loose I was on the phone with T-Mobile for an hour or more and spoke with three different people but the story to this complaint is she told me I had unlimited text & web but only 500 talk mins. a month, now here comes the major problem I just bought the new (Samsung Galaxy S III) in July after calling in three different times in the same week to get a good deal on this phone and switching to an ALL Unlimited Plan My contract was up with T-Mobile after being with them for 9 years I was going to go to a new provider inless they could give me a good deal on this phone and a Unlimited Plan which after the third attempt the guy I spoke with did give me a pretty good deal on the phone so I decided to stay with T-Mobile sence they said they were switching me to a Unlimited Plan on text, web, & talk this was the only reason I decided to stay because there are to many other companys out here with a all Unlimited Plan even though they made me sign another 2 year contract . They just couldn't comprehend what I was saying about I was told I was being put on a Unlimited plan when I ordered this phone and changed my monthly contract they kept saying that they see I only have the 500 a month Talk time even though I dont ever go over 500 mins. a month thats NOT the point I switched my plan to a all Unlimited Plan and it wasn't til the 3rd customer Service rep that I talked to that I could understand well enough the first two has such poor English it was frustrating to try and listen and trying to understand what the hell they were saying this was ridiculous

5804020775 is the phone number. My daughter moved to 33990 s 550 rd, jay ok in dec 09. You
Did not offer service there. We took proof of residence to communication station in Enid ok at that time
T mobile let us out of contract in jan 2010 since they did not offer service on that area
After 2 yrs and 10 months we now are getting calls from a collection agency saying we owe t- mobile
Midland credit mgt. 18007658825 they call 3 times a day. Want this taken care of before reporting to better business bureau
Please advise

Hi my name is Fabienne Pericles, on 10/12/2012 I brought a SAM T999GALAXY S III 16GB BLUE KIT from the T-MOBILE store, that I cannot used, because T-MOBILE keep cutting off the phone line without any notice, every time that happened I have to called them, so I could used the phone and before you know the line is cut off again. I do not know how many time I have called them for helped, and it is interfering with my life and my job , because when my bus called me for work, my bus cannot get through because T-MOBILE cut off the phone line without any notice, so my bus called someone else and I loss money, money that I need, and when I'am working, I need to checked on my mother, I cannot because the line is cut off, I have to asked people can I used their phone , I should not have to ask people to used their phone, when I have a phone that I'am paying every month, and I get off work late at night, I need a phone that work properly, if I need help. I'am doing everything that I'am suppose to do on my part, but is not working. I do not think what T-MOBILE COMPANY is doing to me is professional, I should not have to worry about my phone line getting cut off , every time I called them about the phone line they have a new reason. I should be allow to cancel my the line without early cancellation fee, because of T-mobile I could lose my job, I feel so embarrassed in front of my bus, I just got the job. right now I'am using my neighbor's phone. T-MOBILE Customer service hanged up in my face so many time I lose count, I gave them so many time to fix it, I gave them four chances to fix it nothing, and I tried to worked with them but it not going any where. I cannot take it any more. I need prove call me I will give my bus and my mother phone number, and the dates that I called T-MOBILE customer service. today is 12/41/ 12 Account NO 867503173, phone NO 347-553-2664

account# 432927129, In march of 2012 I called tmobil to drop my son off my family plan, They did that and then checked my plan and I was told that there was abetter plan with unlimited minutes for the same money. I asked if i would have to sighn for another 2 year contract, And was told no, on 11/5/12 I called to drop my daughter from the plan, I was told i was still under contract untill march of 2014. I specifictly told the rep in march i did not want a contract extension, But somehow they did anyway. can somewone check this and get it resolved. I have been a tmobil customer for 10 years plus, I need to get my daughter off my plan. she moved on and has her own plan,
Thanks, carl brooks account#432927129 phone#6037851081

My name is michael carbone my acct# is 874444632. On 12/31/12 I dropped my previous carrier that I had for 12 years and came to T-Mobil for service. At the location I was told there was no contract and I would just have to pay the price of the phones and monthly fee. And I was told there would be service available for me in Camden, NJ and there is not. My wife cannot make calls freely because the phones states for emergency calls only and the mobile network is not available, and this happens whenever it wants to. My wife thought it was the phone so we went and had to purchase another, which now brings us to 400.00 for just the cost of my wife's phone, not counting the costs of the other phones that were purchased, because it was after the 14 day exchange policy.
We both work for hospitals and our calls are important to us, there were times when we were dropped during important phone conversations and we cannot have this happen because of the field we work in.
We need the cancellation fee waived so we can get out of this contract due to no service.

thank you
please contact me at 856-981-0824

to whom it may concern, I Baraba Gilmore am a loyal customer of T-Mobile.But fell like I was not told that by getting a up grade to one phone would change my contract on the other phones. If you go back and look up the times I have called about (832-552-3073 ) to have this phone taking off my contract, You will see I would have never gave permission to upgrade a phone that I don't need any more. I ask to have this phone removed and was told I could have it removed if I payed $100.00. Then I call again and was told that was not true I would have to pay the $200.0 if the line was remoed early. So I have been waiting on the two years to be up to have this phone removed from my account. I was never told if I take the upgrade it would renew all my lines. I wouldn't have done it. I am paying for a line that I don't use. Can you please find a way to get this off because I want pay for this phone another two years. This should be loyaty to the customer but I feel like I was not told the truth in this matter. Thank you for your time and help in this matter. Ms. Barbara Gilmore

I recently found out that the bill I had paid off completely became a $1,500 bill in the matter or one billing cycle. They lied to me about how much they were charging me for a device which i was told was being given to me for being a loyal customer for so long. They sent me a phone that would not work in my area as a replacement then offered me the galaxy note 2 for $98 the difference between the two phones. I found out this was false and they are now charging me $149 and told me to deal with it. After my husband started looking over the bills and our account summary he discovered they have been charging us a $35 fee plus taxes for a service we have noted in our account summary was being offered to us free of charge so there is around $350 they have taken from us since July of 2012. We also recently moved to a non coverage area where we literally have no service anywhere in our town which we were again told to deal with or pay $200 per line for our four lines to be canceled. They also claim that we agreed to a contract extension when they "offered" me a new phone for the issues I had with my htc amaze I literally had 5 of them brick out on me before they even informed me of the program where they should have offered me another phone after the 3rd handset did not function correctly. After speaking with customer loyalty though an agent with them said he had no notes of a contract extension anywhere and that I should be able to cancel the lines free of charge at anytime but T-mobile as a company disputes this. I asked them to show me proof of agreeing to these terms and they said it was confidential. I would really like to know how a conversation I supposedly had and made a contract I supposedly agreed to would be held confidential from me. I will be moving to a different company soon that actually cares about there customers we spend about $300 a month on our four lines and I will gladly take my money elsewhere if all of these billing issues are not resolved Sprint seems like a good option and I hear they have excellent customer service.

I just got off the phone with t-mobile after an hour or more of being put on hold several times, to cancel my contract. I had four lines all phones were lost,I suspended my contract<I was told for six months which turned out to be only three, extended my contract with out my ok, kept billing for the service I was not using.

I made the payment to cancel my contract, but since I cancelled in the middle of their billing cycle They expect me to pay more. I also told them I could no Longer afford the rates they repeatedly tried to get my on a new plan. Can't any one just take no for an answer anymore?

I have been with t-mobile for quite a few years with never a problem like this before, but with I just went through they need to review how they treat their customers!!! I WILL NOT RECOMMEND THIS COMPANY TO ANYONE!!

I honestly got no satisfaction from the way I was treated today. No big business has the respect for their customers like they should. I will be in touch with my lawyer over this matter!

I recently made the mistake of talking to much because of travel for the united states airforce. I have gone over on my minutes being away from family has put a burden on my phone usage.

I have been a customer for more than six yrs and every time i make changes to my plan you extend my contract. This is not fair to a loyal customer i now have four lines and if i cannot afford them you charge me $200 dollars a line.

That is not how you treat a loyal customer. please remove the contract from my phones so i can breath if i need to. My bills are piling up at my home and i may need to make some changes to of my lines i have teenagers that need phones but it is real difficult some months.

I f you want me to continue being the loyal customer that i have been you should treat me fair. I have been put into a corner that i have no flexibility with my plan. My pne is 435 225 4377 thank you

I got the 39.99 1000/1000 T-mobile plan back in 2007 and kept the service, and the plan (until they "grandfathered" it) AND the same PHONE since then. I was on month-to-month (not the 2-year contract) for at least 4 years. I had always wanted to change to one of the unlimited no-contract offerings by other carriers, but kept putting it off. I finally decided on a no-contract T-mobile - still using the same phone from 2007. T-mobile made several free offers to lure me back, etc. But after experiencing the extremely poor no-contract version of T-mobile, at one point I told them, in a recorded phone call: "If I had any other phone to call from, T-mobile would never hear from me as long as I live."

Eight days later, I got a letter saying I owe them over $200! Now, each and every day I receive phantom phone calls from T-mobile: they just hang up when I say "hello". This, after being on month-to-month for at least 4 years![Perfect payment record.] My conclusion is (1) The phone companies want to FORCE each of us to subscribe to their expensive $100 a month androidy plans, with the expensive phones, whether we need or want this level of service or not. And (2) T-mobile apparently feels they are holding all the cards in extorting you, because if you don't "pay them off" they can and will mess up your pristine credit.

On 1909 I called T - Mobile to get internet services for my lap top They send me a data stick I used it a few times after 30 days I called back T-Mobile to cancelled the services because din't work right olso it was charging me different amount that i was promised They refused to cancelled the contract and ofer me to paid only the rregular fee of $24 per month even do I was not using the data stick anymore I sent T-mobile the $200 fee for early cancellecion they still did not cancell I call back on October they told ne wait your contract will be due on Oct 14 call then so you don't have to pay temination fees,Well I call back to resolve this problems they send me a letter for non payment and early cacellection I am very upset after ten years of been a customer i am chanching company never again i will get service from T-Mobile I am not paying for nothing This is non ethical to treat people badly They told me if you have a complain go do it in the internet we can't help you on T-Mobile.

Contract was renewed incorrectly, as it was discussed with Joe tag. # 1227381 after receiving a discount that when I paid the balance of , which was the $66 then the contract could be renewed and I would receive a "value customers discount" with 2 phones Galaxy 3 at a discount. I still have not paid any bill, as I did not get the opportunity to pay this until a week ago. when I call to make the payment the agent told me that my contract is renewed until the year 2015. Hence the contract has been breached I asked that t-mobile returned my account back to where it was before. One of the phones were out of contract 6464966430 was out of contract more that 3 months ago. and my phone was out of contract since January 29th. Thank you.
MY CONTRACT AGREEMENT WAS NOT CARRIED OUT, PRIOR TO THE RENEWAL OF THE CONTRACT. I WANT THAT U RETURN MY CONTRACT TO THE ORIGINAL BOTH PHONES OUT OF CONTRACT.

i went to mall in el centro ca. and bought a gallexy 2 phone and was told i get 150.00 $ rebate that till this day have not got and store will not talk to me nor superviser anyways i ask that my girlfriend had a prepaid phone from cosco cuold i add it on my account without a contract and how much would it cost fernando the worker helping me said yes you could add it on with no contarct for 10.00 a month unlimeted calls and text so i said ok well i lost my job and could not afford it so i called to cancel her phone and i was told i would be charged a fee for cancelling the contract i said what contract i never ask for a contract the reason i added the phone to my account is because there was no contract and only ten dollers that was a lie im paying almost 200 a month so the girl i talk to when i called t-mobile cust.serv.told me she would put that line on hold i would not be able to make or get calls and would not be charged so i could disspute it here and that my phone bill would only be 67.00 dollers so i said good lets do that come to fined out she lied to im being charge for both phones still and i called back a few days ago and was told that they did not no anything about that and if my bill was not paid they would cut off my phone too so i ask to speak to supervisor and was told she was on the phone i said thats ok i will waite they no you cant because it could be a long time i said no problem i can wait he said no you cant so i told him have her call me back please he said ok got my number and till this day have not herd back from no one can you please help me get my rebate and cancel contract i never signed or ask for thank you any question call 760-351-0020 home or 760-960-2569 cell name raymond

I sent my family mobile phone to the return Cntr , at 500 Lee rd Rochester New york on feb 26 2013 and was told I would have a new phone in two weeks. I was forced to buy another phone that I had planned to return to Wallmart for a refund within 15 days,in time for my new phone to arrive. I was lied to deceived for I have not received the phone yet. It is now going on three months, i cannot get a refund because it is way too late. I am fed up and I no longer even want the phone I am requesting a refund. I would like to hear from someone very soon I am a very disgruntled customer. Too much stress.acc# 857045906

I have called T-Mobile a total of 13 times within the last 2 and half months. I bought a home on August 3rd and have had horrible service since I moved in. The internet never works and my calls drop constantly, unless I am standing in the corner of my back yard. I call T-Mobile all time about my issues and they can never resolve them. Their own Tech Support department has told me that I have poor service in my area. I was told to write a letter to their customer relations department and send a copy of my utility bill. I wroet the letter and sent my gas bill in early September and got a letter back 3 weeks later stating that I had coverage and there was nothing they could do for me. If I had coverage I would not be wasting countless hours on the phone with this company. I pay T-Mobile 165.00 a month for services that I cannot use. They are not willing to waive the early termination fee or credit my bill. This is so frustrating that I have a phone I can't use. Someone please help me!!!! I do not know what to do at this point. There has to be someone out of this.

In March of 2012 I entered into a contract with t-mobile. We explained to sales person that my husband wanted a telephone capable of Wi-Fi calling. The telephone that was sold to did not have that function. I called customer loyalties department and the person offer a new telephone. This fixed the problem for him. My telephone on the other hand has been nothing but a headache. I currently have telephone number 6! This telephone is still doing all the same that the other telephone were doing. I cannot call out of my mom home. The telephone does not ring when I am sitting right next to the unit. I drop calls all the time. The genius button on all the units does not work with my headset. Sometimes when I try to call my sisters cell phone my telephone will start to call and then just hang up. This happened currently with my husband's telephone as well. I have spoken to the sales place where the telephones were purchased and they have tried several different things to correct the problem. I recently spoke with a district manager that even tried to help. I have spoken to an mgr in customer service and his answer to all of this was the next telephone would work. He promised! The telephone is still giving me a hard time. I have a special needs child and I need to know that he can reach me at any time. This is not true! I am requesting that I be let out the contract so I can go to a company that can meet my family's needs. I have had people in the loyalties hang up on me and some that really are trying to help. I must say that speaking with the manager was like speaking with a wall. He had just one thing to say and to me it translated like this "SO WHAT" he did not care about anything I was trying to explain to him. My numbers are 505-980-9909 and 505-274-5247.
Thank you for taking the time to look into all of this for me.
Cathy McCurdy

I was so dissapointed at T mobiles uncaring and very unfrofessional behavior. After many attempts i made to get someone to help me with my issue regarding my Galaxy II PHONE locking up and freezing on me. After speaking to many representatives who where not able to help me i finally spoke with someone who i thought was going to be able to resolve my problem only made it worst..After following the trouble shooting she indicated i specifically told her that if i was going to loose the majority of my data i was not going to be getting the same exact phone,she said that i would be getting an upgrade since they had ran out of stock and of course that turned out to be a lie and that is why i am so upset that not only did i had to renew my contract supposedly to get this phone but i ended up loosing all my text and information,in other words i ended with the shortest end of the stick. All i expect is for them to comply with what they promised A DIFFERENT PHONE not the same model that is what they should of done since the beginning instead they lied about it.

Last year I called to add another service to my phone, when told that I would have to add another 2 year contract I said that I rather cancel my account, why another 2 years contract when all I want is to add to my service. the girl put me on hold to go speak with a manager or someone with authority over her, she comes back and tells me that there will be no 2 years added to my plan. that everything is the same the only thing that changed was my payment which is more. she said that she see I have a good report and they value that.

I found this out today 9/17/2013 when I called to cancel my T-Mobile service because of financial situation and wanted to cancel in good standing and to my surprise I got the news that in spite of what the rep. said to me she still put me in a 2 years plan without my permission. Now the funny thing of it all is that they can't seem to find anything staying that this conversation took place. I can't believe this. so many years so much money invested and this is how a loyal customer gets paid back. The reason for my complaint is that I want this matter taken care off and I want out of the 2 years contract without penalties. I no longer trust T-Mobile and would like my services terminated ASAP...I am not the first person T-Mobile does this to. I have now read many complaints of other victims like myself with the same similar problems.

I was recently having trouble with reception mysteriously after so many years of good T-Mobile service. I had not renewed my contract because I wanted to determine first if the problem could be solved. After several months of inadequate or no response from your service representatives, I elected to change service.

I then learned that I was being dinged with a $200 termination fee as well as an unwarranted additional month's service fee supposedly because the payment was posted 1 day after my monthly liking cycle.

I would like to avoid litigation and permanent disconnection by requesting that you eliminate the above mentioned charges because I never signed up to extend my contract or was ever informed that my contract was automatically being renewed for an additional 2 years. My final payment was paid and postmarked prior to the alleged 1 day delinquency.

These charges smack of money grubbing policies in effort to extract unreasonable fees from a good long term customer that is departing. If you were more fair and open about your policies, perhaps you would have fewer disgruntled customers. How can I ever possibly return to you for service in the future if you try to exploit me with unwarranted fees?

In the spirit of good business and good will I respectfully request that you reverse the $260+ of charges.

since feburuary 2013 i have been in contact to complain with several supervisors in regards to account both telephone numbers at my request during July 2012 both phone termination fee was paid of the amount of 200.00 dollars by a family member at a Bronx t mobile store explaining to the Representative to terminate the phone at that time.

i then borrowed the monthly fee of additional fee for the month of the amount of $ 85.00 . i have been constantly harassed at work and through correspondence stating there is a balance of $106.04 which i was told on march 15, 2013 by a Representative Mr Collins who assured the account is closed and no money is due and no more phone calls and i was instructed to request a letter account is closed and no money is owe from your review board.

I don't want to receive any further threats in taking this matter to a collection agency i would appreciate in taken care immediately if not i will have to take immediate action threw my lawyers thank you. i called this number 1-888-310-8471 to complain to t-mobile.

When I opened my account in April 2011,my contract was for two years at the second year I had a choice to renew my contract or to upgrade my service;however, when I added another line in Nov.2011 they said it would not change my contract. In April 2011 I was told that I could have the same options with that line.The first line that was opened I'm wanting to cancel the contract in April2011 because my contract will be up,but I'm now being told by the supervisor at T-Mobile that I can't because I added a second line in Nov.This isn't right because the information that I was informed about was misleading. I have been a faithful customer to this company for many years,my bill is always paid on time,and as a valuable customer I know the rules and regulation but, this supervisor is not following the rules. Would you please investigate this matter or I will be going to another phone company. Thank you Zella Lawrence (270) 556-8289 account 80593030023

I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.

i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton

I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.

I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.

In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.

I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.

So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.

Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.

It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.

I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.

i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.

then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.

I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.

So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.

I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.

I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .

There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.

I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.

Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.

I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends. By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99. This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.