T-Mobile

Hello

I have been a teen mobile customer for about 5 years

I had no idea that my plan included international calls

I have been paying an extra 25.00 a month

I went into the store on 4-19-2023

The lady took off the 25.00

The next day I called and spoke to someone

I asked the lady if I could get a credit I have been paying this for 5 years

She said she can only credit me for 3 months I ask to speak with a supervisor

The supervisor was on a call she put me on hold and said they can only give me a credit for 6 months

I wanted to speak to the supervisor I was told if I wanted more than 6 months whe would not call me back

I called the corporate office

I explained everything she said she would call me on Saturday

No call as of today

I want someone to help me or I will just take my…

Customer service non-existent. One has wait on the phone for more than 30 mins to talk to someone. What a disgrace

65 for nothing He never said there was a possibility of it not working I have been a long time customer of T-Mobile not happy with this My receipt says I have 14 days to return I called customer service they said go bank to the store Don’t appreciate the run around Any help is appreciated Thank you Lynne Mager

4/19/23 I called t mobil a Customer Rep answered her name she said was Kailyn , I wanted to know about the jump on demand on my acct and olso about payment. She didnt know. in that office was a terrible noise like a party.

i felt I was in the Philippines. Not USA

I recently purchased your T-Mobile revel 5 it is by far he worse phone I have ever purchased I can't send photos the phone has a mind of its own sometimes apps don't work I'm trying to ask the employees at Metro if they can do anything and all they do is tell me they can't do anything why didn't you recall the phone instead of letting people buy it and then find out they're stuck with a piece of s*** soon as I get the money I'm getting rid of this phone and

and buying something different and won't be a T-Mobile phone I've been with Metro for over 10 years I've never had this much trouble I'll never buy another T-Mobile phone

I was in a horrible head on collision and escaped with my life, but lost my phone and all my identity. I purchased another phone but need a sims card to activate my phone number. My husband is the primary on the account and cannot remember his PIN number.

I have been attempting to get my sims card for the past month, however because I don’t have that PIN number i cannot get one. My husband and I are currently in a Rehab facility, I am bed and w/c bound.

I was told by staff I will have to pay the bills incurred even though I do not have access. They cannot help me and no one in the corporation can. I cannot go to a store, I requested they mail my sims card to my billing address and was refused.

I was able to get my passport, drivers license, Medicare ID, but not a sims card. What a joke!…

I was lied to during the entire set up process, we were told we would get 200 each for switching to your company. Now it's denied because of the company. Not once was I given a list if places I can't transfer from nor was I told no this could not happen. 2.

Paramount is not free, in fact nothing is free, because you guys are charging way way over ever other company in America. So falsely you make people think that you are giving them bonus to switch. No we are paying for all this crap.

Because 150 for service lines??? Give me a break. Everything you have told me has been a lie. I'm disgusted and gave not paid my bill until this is solved. You guys. Will say whatever to get people in. Then screw them.

Lip service to fixing internet issue. They have a congestion problem they are doing NOTHING about.

My phone repeatedly shows "location" icon enacted. The location has been specifically manually "greyed out" for about the last 6 months. I called the T-Mobile telephone number and someone "Vin" answered. I verified info for Vin. ) who I had understood T-Mobile had taken over Sprint many months ago, he transferred me to "Chris" with T-Mobile.

I'm not really understanding, I dialed T-Mobile (I specifically deleted Sprint customer service contacts when I added T-Mobile. ), or hang up and dial 611. In either case she said whoever answered would help me. Bull. She didn't want to help, after objecting repeatedly she transferred me to yet another person.

She said it's probably Samsungs fault, again I had to verify myself - yet again. Different criteria, however I've now verified myself two (now…

The guy who works at t-mobile on 124 and capital lie and told me I get a free line. I already told him I didn’t need a 3rd line he gave it to me anyway and it was not even free.

Not to mention as I was leaving out this other male that works there came out to my car to trying to get my number… They lie a lot to try and make a sales! Not cool at all!!

On 4-11-23, My Samsung Galaxy A12 phone completely quit working and would not power up. I tried a few troubleshooting steps with no success. On 4-12-232, I went to a T Mobile store near me to inquire about getting a replacement phone.

The store associate (Zoe) First told me to go to a Best Buy location to see if their "geek squad" could fix the phone. They were unable to do so. I went back to the T Mobile store and told Zoe what Best Buy said and that I would like to get a replacement device and pay in installments through my T Mobile bill.

Zoe stated that I would have to pay $250 plus tax and activation fees before paying in installments. Umm, wait a minute!! Activation fees??? For an account that is already active??? SERIOUSLY?!?!?! All I need is a replacement device to which I can…

Instead of wasting ten minutes of my life with useless customer service that wastes time before going to tech support, next time just tell me to reset my network settings on my phone. Two seconds and my issues are fixed.

20+ year customer with T-mobile I was overbilled when I decided to go with a more economical Cell Phone provider. I transferred my service with T-mobile 3/9/2023. 30 for a full month of service; no prorate! I mean even if I ever wanted to go back with T-mobile I wouldn't, because of how badly I was treated after my transfer.

I received a past due bill and all of this could've been avoided had the lady with T-mobile told me to pay my final bill and wait until my billing cycle ended, so that I wouldn't be billed a whole month! T-mobile doesn't have effective communication at all.

T-mobile when you leave them, will treat you foreign and give you the worse service thereafter, because you no longer have service with them. They didn't do that the 20+ years that I paid them on-time with there…

Ongeveer 1,5 jaar geleden heb ik een contract getekend voor T-mobile 4g en Tablet Go. contracten zijn voor 2 jaar. Ik vroeg de verkoper naar hun annuleringsbeleid voordat ik de contracten ondertekende. De verkoper vertelde me dat je alleen het resterende geld van de apparaten en de annuleringskosten betaalt.

Omdat ik niet tevreden was met de toestellen, wilde ik ze na 14 maanden opzeggen. Hiervoor heb ik de Klantenservice gebeld. Nogmaals, voordat ik annuleerde, vroeg ik hoeveel extra geld ik zou betalen. Hij zei dat je ongeveer 150 euro betaalt voor twee accounts.

maar toen ik een maand later de facturen bekeek, zag ik dat er maar één account was opgezegd en dat ik voor de andere account zo'n 170 euro extra moest betalen. Er zijn mij 2 verschillende facturen toegestuurd vanwege de…

I was in your office at the store, 7390 Las Vegas Blvd. , Las Vegas, NV. I had a wonderful sales rep his name was Steven Borella's. He explained everything to me perfectly. I was excited about adding six lines.

I was going to be a new customer.

However, when my sales rep, Steven went into the back the manager his name was Alex was talking bad about my sales rep, and several of the other employees was talking bad about him it upset me so much that I left without purchasing anything. You have a star at that store Steven Borella's he is definitely the best sales rep I have ever come in contact with.

However, your manager definitely needs some customer service etiquette. He was extremely hateful extremely rude and extremely unprofessional, I would love to talk with you about this, and I…

WORST COMPANY AND WORST CUSTOMER SEVICE. INSURANCE THING IS JUT BULSHIT. REPLACEMENT PROCESS IS BULSHIT AS WELL.

I recieved a warrenty exchange from tmobile dropped the old phone in a drop box and it got lost for 3 months i fought with them till finally i said put an insuurance claim in but they said no and turned my phone off and want 1500..00 and i wont pay for something not my fault my number 8138348460 ive been customer except for 8 months total of 14 years bad buisness service to me

I have been a Tmobile customer for 5 years. My note 8 has a cracked screen and I went to the store in Camby, Indiana which was a total joke and when they tried to quote a price on an s23 ultra, the price was adding $100 to my bill and should have been $50.

I left that store and went to another store who told me they can't upgrade with a trade in on a cracked phone. I went home and called customer retention and the lady said I could get $25 on a cracked phone and get an $800 discount.

She documented that on my account and I went to the store next morning and tried to do that and they refused. So I came home again calling customer retention and this time I recorded the call and after several minutes of back and forth, he promised $800 credit to my account, so I said I'll take it.

I read…

00. Calls to T-mobile support resulted only in being told that they "expired", without any offer to restore them, despite asking several times. What kind of dubious operation doesn't at least mail a reimbursement check if an account is closed and there is a credit balance? Recommend to avoid T-mobile.

I have been trying to take care of things with my account, but I keep getting conflicting information. This company needs to train their staff better or hire people that can actually perform their job correctly.

My iPhone 14 pro max isn’t working good and I’m not getting no where with getting this issue taking care of I have been on the phone with t mobile and apple care for over a week an my phone no progress

Awful experience with the outsourcing. T-Moble / Sprint is so poorly managed and has turned into a 3rd world rip off operation. Be aware that the customer will be lied to and is totally outsourced and the devices and components are junk.

They have zero consistent systems or policies. The customer can spend endless hours receiving contradictory information. Completely useless and unfriendly to Americans!

T MOBILE IS IN VIOLATION OF MY FEDERALLY PROTECTED RIGHTS. THEY WON’T LET ME OPEN ANOTHER INVESTIGATION TO HELP RECTIFY The problem

after being with t mobile over a year and receiving poor phone service decided to try a new phone as mine was not 5g. company could not get me phone I wanted and I refuse to pay more for the phone I want especially when I don't even know if it will fix the problem.

So T-Mobile is pushing their internet as great speeds and cheap monthly payment, all of that seems to be good. However when your service is down for 2 days running a business comes to a stop and that is a problem when their customer service seems to have no idea of when it will be up and running again. Completely unacceptable, very frustrated.......

I was promised back in November 2022 four free I Phone 14’s and $25 per line locked in rate. 4 months later I am receiving $300 bills, they are now stating that I wasn’t promised that rate and I have to pay for my 4 phones!

I had apple IPhones 12 with nothing wrong with them, I would have never switched if it wasn’t for the deal! I am finishing my contract and NEVER going back to TMobile!! What a scam!!

Me and my whiff hooky up a free phon which cost 200 dollars and had probums so I got riot off for 200dolars and gave me a ronurond after that robs me and then had me call the 180nuomber and then send my super hast to omit the I aid will the supervisor be in Monday she see no

T-Mobile has failed to uphold their promise to pay the rewards incentive for switching from Verizon. 00 and their agreement was to pay it within 6-8 weeks. We are on week #9 and they have not processed our rewards correctly.

Their website says it is denied or still processing. When we call they say everything is fine and payment was approved on 3/20 but we have still failed to receive it. The representatives are kind when we call so that has never been the issue but t-mobile as a company has failed to uphold what they advertise. Very dis appointed.

Why when I asked if you give deals if I have home wifi and add two phones? I already have TMobile internet and wanting to go with your phone service to

In September I ordered a phone it was an iPhone 12 mini however in October when I opened it up for work, I discovered that it was too small for me to use and I called T-Mobile to see what I can do. I know that all calls are recorded so please feel free to go back and look, the person that I spoke to told me that my phone was not eligible because I was outside of the two week window.

It was not eligible for a return and that I could jump the phone so that’s what I did now here we are in March months later I’m discovering that I’m still paying for this phone that I have already sent back after talking to numerous people at first they tell me that the IMEI number did not match after being on hold for what seem like forever. They come back and tell me that it did match and that they would…

Cancelation of prime for those of us who have had it since the beginning is a bs move. I will find a new phone company.

85 so I have the receipts and Walgreens cannot help me and T-Mobile has been nothing but rude on the phone and I've spent two days in numerous hours trying to get this resolved to where I ain't out $50 just like that please help me I can't afford just to throw $50 away thank you I've attached the photo of the card front and back if that'll help anything and again customer service is very rude as far as being hung up on and telling me it's not their problem that they can't do nothing about it I hope and

appreciate any kind of help that you'd be able to give me I'm on a fixed income and I can't afford just to lose $50 thank you

Lack of communication, horrible customer service. Wasted about a week attempting to get service with them. Thank God I can return and might as well because while they were supposedly fixing my issue they completely disabled the phone before I could even use it! Never Again!

ZERO STARS!

Hello, please send this to highest management available with T-Mobile. Excuse me according to T-Mobile their pre-paid account highest management, VP, CFO, CEO whoever. I have been lied to several times by T-Mobile I have record conversations in regards to am account. I have images confirmations that my account was cancelled and that I should expect a refund within 2 weeks, 2 weeks turn into 30day and 30 days is now 4 MONTHS and counting!!!! ABSOLUTE WORST CUSTOMER SERVICE EVER! I BEEN GETTING THE RUNAROUND FOR 4 MONTHS AND MY ISSUE STILL HAS NOT BEEN RESOLVED. HOW CAN A BILLION DOLLAR COMPANY FAIL AT PROVIDING SERVICE AND IF THAT EVEN LYING TO THE CUSTOMER. HAVE THEM CALL ME, JUST WANT MY MONEY BACK!!!!

Called Tmobile on Friday, March 17, 2023, around 6:40pm EST. Spoke first with Asia. She was rude and very unprofessional. Asked to speak to her supervisor. Connie came on the line. Her attitude was not far from Asia's. On top of that, she is incompetent.

She gave me the wrong information all along. She clearly shows that she has no clue what she is doing. Can't believe that Tmobile keeps those employees.

We are customers for many years and went to upgrade our phone. We got the s23 and were not told tge atore only carried the 128 abd tgat a 256 was available to order for $60 more. We were told the s23 had mire stprage then our s10 nd 10e which a few later we found out was false.

We attempted to get tge 256 and have the restocking fee waving due to misinformation and the manager was never available. A week later still within 14 days we were told to contact t mobile directly and tell them to irder tge 256 as the store does nit carry it.

We did that and ths CS rep waved 1 resticking fee and 1 reactivation fee and said she woukd send a return label for the 128. When we did nit gef the labels, we called C S again and was told to go to the store who said now it is oast 14 days and they cannot…

I am 76 ys old and have signed up for 4 lines on 55+ Magenta Max. I was told by phone rep (Alexander) on March 15 that I would get 4 phones: Iphone 14 pro max for $100 with $1,000 being credited to my account over 24 months, 2 FREE iphone 13's. One free Gallaxy s-23.

I would also get $800 mastercard. ($200 per line) FREE! 96) . He told me my bills would be $180 per month ($45 per phone). He ordered all 4 phones and they will be delivered Monday, March 20. I never received an email confirmation from T-Mobile confirming the verbal agreement.

I did receive documents that I electronically signed. NO DETAILS ABOUT THE PHONES OR PLAN ON ANY DOCUMENTS EMAILED TO ME. NO EMAIL CORRESPONDENCES EVEN MENTIONED MONEY…

T-mobile migrated my account assuring me that I would pay the same amount from my sprint account. In this migration process I am being assessed a charge for a double billing cycle because of the migration. The end result is that I will be billed 13 times this year for 12 months of service billed as follows: January $145, February $145, March $145, April $272, May $145, June $145, July, $145, August $145, etc.

I am being penalized for migrating my account. To add insult to injury, I spoke to 2 T-Mobile representatives on the phone (1 a supervisor) who were extremely rude and condescending. I finally got the incident resolved through Sprint, who valued customer service over conflict.

While T-Mobile may be a “better cellular service”, if it can’t fix its customer service, there won’t be…

I have spent numerous days and countless hours on the phone with customer service I regards to my iPad Pro. My understanding I now is the warranty that. Have been paying for does not cover “mechanical failure “. Assurant told me to go through my carrier.

T-Mobile kept telling me first they had to transfer the warranty and then it could be processed through Assurant.. I have been going around in circles trying to get this token care of for T-Mobile’s representative tells me today that the warranty doesn’t apply.

I have stated over and over again what the he problem was and time and time again T-Mobile said that I could get it replaced. Now I am told there is nothing T-Mobile can do and I have to upgrade (buy another one)..

I t should not have taken a week and a half to come to this…

We have been trying to make a claim on a non functioning phone. The phone has no physical damage and it is a defect issue. We filed a claim with Assurant and was denied because the phone is less than a year old.

We continue to get the runaround between Assurant and TMobile customer service. They keep telling us to call Assurant and Assurant tells us to call T-Mobile. We transfered service from verizon and have insurance on all our lines. We have experienced issue from the first day of service.

We are to the point of switching back to Verizon after just a month of service from T-Mobile. Why is it so difficult to file a claim with the correct insurance on a defected phone.

What a NIGHMARE! T-Mobile updated my phone about 1 1/2 ago. Immediately since the update, my text messages are repeated on the message threads that I am a part of. In addition, my phone keeps freezing, and my phone calls are now being dropped more often.

I have cleared the cache, and done everything on my end that I am supposed to do to ensure the integrity of the system.

However, since this started to happen immediately after the update, this is clearly a problem T-Mobile should be handling on their end.

00. After charging the earbuds, the next day on 02/24/2023 I connected them to my phone to listen to music, but the left earpod didn't work, no sound it didn't even charge the left earpod. I was so disappointed and angry, I took the earpods to the nearest T-Mobile store for an exchange, but they didn't have them in stock and further more they couldn't exchange them because of my payment arrangement, they said it was store policy.

After another disappointment I decided to call customer services, by this time I am totally frustrated. 93 and also send me a free (Samsung Galaxy Bud2 Pro) for me this is either misinformation or a lie, after several follow-ups I am finding it full of untruth so

no other service representatives that I have talked to have been able to confirm that notes were…

The T-Mobile salesperson said that my account would come with a free tablet. Basically, I got tricked into accepting something that I thought was free. He did not explain that it would mean an additional line with its own number that had to be paid.

There was also an equipment fee. 00 He assured me that my bill would be less. My first bill was just over $106 and I spoke with a customer service rep who said it was high because of the third line.

I said I did not even realize I had a 3rd line for the tablet. I had still not even opened the package in which it came. 50. 52. In my frustration, I called customer service again. I found out that despite the assurances I had been given that the line for the tablet had been cancelled; it had only been suspended and I was still being charged an…

Went to purchase a t-mobile internet for my rv and the sales person at the t-mobile store did not even have a clue on what he was doing he ran both my husband's and my credit report ( we both have a rating close to 800) and he said our credit was locked which it wasn't because I called transunion and there never was a lock and

then they proceeded to tell me that there were to many inquiries on my credit and again I called transunion and confirmed that that also wasn't true. I believe that if t -mobile would like to succeed they should hire more competent people.

We had Home Hot Spot from T-mobile; however, it was cancelled in January 2023 through customer service - it was in my son-in-law’s name.

However, the automatic monthly charge was on my credit card. I have been changed the last three months for a Hot Spot we cancelled. 00 for a service we no longer have. My son-in-law called again it it was like talking to a tree!

He repeated himself several times and got nowhere. I want this automatic charge taken off my credit card. Who wants to pay for something they don’t receive? Thank you

I purchased an iphone 14 pro max 256 gb in november 2022 and never received it. I called all of december 2022 and 2 weeks into january 2023 before the company decided to launch an investigation. They proceeded to order a new device and ordered a 128 gb instead of 256.

They then replaced a new order for the 256 gb but did not honor the promotion I was under in my initial purchase. I do not believe that I should be forced to use a promotion and not be honored for the previous promotion that I purchased under.

There has been no communication and I am being bounced around and misinformed. This needs to be addressed asap.

After cancelling all of my services they wouldn't deal with my account because i didn't have the 6 digit pin i created 15 years ago. My personal information including SS# was insufficient. Couldn't get any of the bills right so I cancelled all 2/3 of my lines last month.

Had to get a transfer code to go to another carrier. Paid my bill. New bill comes and guess what? That's right billed for all 3 lines again. Just cancelled my last line. Customer service was absolutely a joke.

T mobile has been over charging my account for multiple times. I did reach out to costumer service multiple time and addressed this. After every time i am assured that the issue was fixed and it will not happen again hence i do see the same issue on next billing cycle.

Would appreciate if same one can reach out to me and assist me with this

Thanks Dan

The nightmare started on 01/27/2023 when I was placing an order online and because my address didn't match the address on my license I got an error message and had to call T mobile. Where they set me up a new account and ran my credit once again (even though I had explained to the gentleman I had done so already).

To make a very long story short by the time he was done he had rub my credit 3 times and told me I would need to call back in 30 days because he couldn't do anymore cause he ran my credit to much. I was already approved online and now this.

I called back and they still continue to run my credit, tell me they deleted all the extra accounts THEY set up. Only to find out when I call again that the accounts are still all their. This is ridiculous!

Now here it is 03/11/2023, and…

Mobile bill, I got the bill and the installment amount is doubled, I call their customer care!! mobile again and the lady didn't want to listen or give me any logical answer, she was mocking and trolling me for 15 minutes, I hung up then she called me back still not giving me any chance to talk.

Mobile 30 days to respond. what a horrible experience so far.