T-Mobile

Switched to T-Mobile on Feb 6 2019.

We had two of our own new phones and needed 2 more phones for kids.

Saw a promo for iPhone 6s for $350 with $190 cash back.

The store rep in Chantilly VA said oh I can get you the phones and ship it you free of charge.

Give me the phone numbers that you wanted ported.

Gave three phone numbers to him and got a 4th line.

Guess what after porting the numbers he suddenly tells us they don't have the phones and they don't have them online either.

Now our phone numbers were ported and we were stuck. we called customer service and spoke to customer service rep named YAYA.

She stated the store can move you one up so you can get iPhone 7 for the same price, but I cannot do it since you are buying from store the store manager has the authority to do it.…

I want to give zero stars, My plan was changed without my knowledge from $55 to $310 it's only me, I didn't understand the large bill and made arrangements, then 2/2/19 I call asked my bill they said $458 + $310, I lost it, they found out a rep changed it in error, been talking to your experts for 11 days with no resolution, yes your crediting my account but when I asked for a Note 9 in purple they said it would cost me today $600 but you just took me through hell charging me over $800 with tax but you want me to remain a customer? lol and pay $600 with 24 mo installment of $9.

Here is my sorry team of experts- Adel S 74313, John F 72649, Jullian P 291605, Roby B 71798 .

Oh yeah than set an follow up call for the 16th for what?

How is this loyalty?

If shoes was reversed, how would you…

I purchased a LG Stylo 4 from the T-Mobile store 1835 US Hwy 1 STE 173, Saint Augustine, Florida 32084 on Sunday February 3, 2019.

I went to return the phone on Saturday February 9th due to its size... it is entirely too big, and difficult to manage and store.

I wanted to buy a LG Q7+ which was on display for $275 according to the sign posted along side the phone.

When I went to the counter to purchase the LG Q7+ the T Mobile Representative said that it cost $375, although the sign for the phone stated $275 on February 9th. .

I was told to come back the following day and talk with the store's manager Drew McClung.

I went in the next day and Mr.

McClung would not honor the prior day's posting of $275.

I returned the Stylo 4 and paid the $50 restocking fee.

Everything was restored on…

To Whom It May Concern

I am writing about an issue that I have been having with Tmobile for about a yeat now.

I have been with Tmobile for over 8 years.

I lastly had the Tmobile to go plan due to issues with my account but I wanted to contine my services with Tmobile.

I had the Tmobile to go plan for over a year and I was fine with it.

My problem started when I wanted to add my son to the acct and was told that I would need to have a regular account and my number would have to change to have the benefits of that plan.

I was then told that my son would also needt o change his number ( he's had the same number for 7 years).

I thought that was the only way to do it, so we did it.

We were then told that it would be better due to lower rates since I was adding a line to the account.

I…

In 2013 I transferred my cellular accounts from AT&T to T Mobile because of a special that T Mobile was offering, 4 lines for $100.

00 and they would pay $250.

00 per line to port in your old Number, with that being said we did this and never received the $250.

00 for the five lines, we paid AT&T because it was hindering our credit- then we also brought in out I phones and turned them in to T-Mobile to get Samsung's back- on the first bill the bill should have been $100.

00 plus an addition line connection fees were advertised free. the first bill was $581.

00! could not get anyone at T-Mobile to help us with this- either out of the country rude customer service reps- etc.. so we went to the store and complained they sent us to t mobile cust serv, we ended up cancelling, no contract…

I am writing to dispute the recent charges to my business account MSEA, LLC 964398211.

My bank account was drafted a $511.

50 payment that I am disputing and now I am unable to get my medicine nor food for the month of February.

I am at a disadvantage in negotiating reimbursement as a vulnerable adult as I tried to speak with the customer care person.

Help, the authorization was for the active account that had be closed prior to January 30, 2019

I get no phone signal at work.

I complained about this for the last 2 years my work address 1700 Clairmont Rd Decatur GA 30033 and the VA Hospital 1670 Clairmont Rd.

My message and miss called don't show up for 24-48 hrs.

I also signed up for the veteran discount at a kiosk and it was never applied my phone number 770-685-0960

I am trying to switch to Verizon Wireless to get as far away from T-Mobile as possible.

However, when Verizon went to activate my phone with their SIM card, my phone locked and now T-Mobile is saying they cannot unlock it until the final bill is paid.

Well, the final bill isn't even generated and won't be for another 3 weeks!

Absolutely unacceptable.

I paid both my iphone 8's off over 4 months ago, which means T-Mobile does not own them, which in turn means they should not be locked.

I find it reprehensible that they continued to lock my phone after I had paid off the phones and I seriously think this should or may be illegal.

I find it unacceptable that there is no faster to solution to unlocking the phone than the 24 hour request period.

Every time the request is sent, I wait…

After speaking to someone on the phone at T-Mobile in August 2017, they took my $10 and sent me a SIM starter kit so I could install it into my existing phone before signing up for a plan.

Today is 2-1-2019.

The SIM card has an expiration date of 6-28-2019...

BUT.... what T-Mobile won't tell you is that you have 60 days to install it before it goes *poof*... never mind that the card hasn't expired yet.

After being shuffled between 4 reps in India and then finally to a US rep and her floor manager, I ended up with absolutely no attempts on their part to make this right by me.

They would speak over me, answering any question I had with the same reply that the card had expired and they were happy to send me a new card for $25.

Over and over!

I'm not sure where they were trained to…

I am very unhappy.

I have been dealing with this issue for over a year.

I have called and spent countless hours on the phone and have gotten no results after countless times of being told I would.

I purchased a Galaxy Note 8 with the buy one get one free promotion and they did not have the second one in the store so they told me it would be mailed out to me.

I never received it so about 6-7 months later I began calling and trying to get this resolved.

After specking with 10-15 different supervisors and being told that this would be shipped out on more then one occasion this has turned into a nightmare.

Now I am being told that I am not eligible for the promised phone.

I am paying about 450 a month and been with T mobile for about 8 years.on phone services and am to the point where I…

SMS Not Sending.

After over 10 years with T-Mobile it may be time to switch carriers.

After 10+ hours on the phone with tech support via phone calls and chatting nobody is still receiving my text messages even though they say sent.

After hours, tech support said it was my phone after assuring them it was not (because I put family members SIM card in and texting worked fine) despite this logic they insisted I get a new phone to resolve the issue.

Against all logic I bought a new $600 phone as predicted this did not solve the problem and they offered a whooping $50 credit for my new phone.

The very nice rep at the store tried for over an hour to resolve issue with Tech Support with no success.

The most frustrating part is that I am on my 3rd trouble ticket number.

Once the trouble…

T-Mobile is stated to the best cellular service; however, my financial experiences have been the worst.

First of all, when I switched from Sprint to T-Mobile, T-Mobile never paid my final bill.

The final bill of $1693.

00 is now on my credit report.

I have gone to the store at Northgate Mall located in Durham, North Carolina and inquired about this.

They have instructed to submit my final bill, which was done more than twice.

I currently still have that line with T-Mobile, and just overall am so done with the customer service of T-Mobile.

Second complaint is, I had ordered another line and cell phone with T-Mobile.

That cell phone was returned within the time frame, and the line was ever used.

However, T-Mobile was drafting my account each month for the monthly payment.

I had…

i bought a phone back in march in 2012 used in till feb25.

2012 then my phone didnt work tried to fix the prombles but coundnt so tmoble told me to go to target to get the phone replaced so i did and they coundnt fix it so they gave my a newer phone and that broke. i was charfed with two phones that never work and i was carged with two broken phones and chargers 732688-4827 and 732766-7976.

344.

00 charde with two cancellations fees 200.

200. each .totle 798.

00 totlled charges. thank u stacy melby

Brought 2 phones in October of 2018 from 218 commerce circle in Bristol pa with a free tablet I was asked did I want to insure phones and I said yes but didn't want to insure tablet.

I was having issues with phone so I took it back to the store on 1/26/2019 that I brought it from 218 commerce circle in Bristol pa and I was treated in a unprofessional manner, I was told that I didn't have insurance and I told them that was in correct.

Store manager Alexis put me thru to customer service and they in turn sent me back to Alexis who refuse to give me any other options or help me.

Words were exchanged and Alexis walked off and told me to fuck off.

I am furious because I spent over 1000 dollars in phones and the employee did not put insurance on my phones.

I would like to be compensated in…

I want an e-mail address to send a transcript to, for you to see.

I was told I could get a plan at a local T-Mobile store only to put forth, time, effort, gas, etc. and find out I couldn't.

Also some other issues I would like to discuss.

Also I went to a store about getting information on a plan and to buy an $80 phone, only to have the clerk insist I get the $300 phone, which I re-iterated numerous times I did not want or need that phone.

Only to have him tell me they would finance it (seriously, if you need to finance $300, a phone SHOULD NOT be your next purchase).

Then he asked (it was a Thurs) if I was to decide to buy it (the $300 phone) would I mind waiting until Monday, because then his training period would be over and he would get commission.

Thank you Virgil 386-569-8912

we been having this ongoing problem with us paying and the money has not been applied to the right account, the problem has been going on since 2015, its been 5 years and still we back to the same place, always the same exact problem we pay and the money doesn't get applied to the account, the check has our account # written on it .

I really don't like to be lied to.

Your employees including manager at the Lakewood WA 98499 location straight lied to my face.

I been using your services thru metropcs and was going to switch over to the mobile but your employees told a bold face lie to my face.

Not knowing that I have an old friend who worked for you.

Integrity is big on customer service.

I'm looking to move my services.

I'm very disappointed about my experience at your store!

I want to first apologize, for having such bad payments.

But on 12/27/18 I called and spoke to a representative name Crystal in Oklahoma and I do believe call was recorded.

Well that time the services were suspended, what told to me was that 478.

55 needed to be paid and I think I was connected to Kelly at the Financial Dept. don't remember if it was crystal or Kelly but I was told I had 3 months which would be March 10 to pay this amount and the rest of balance would be connected to be payed with restored services and that nothing more would be added to balance because phones were not working.

I called on 1/16/19 to make a payment and was told that 571.

76 needed to be paid for restored services.

I called again and spoke to Priscilla on 1/20 and was told the same thing, I asked for…

I purchased a new phone on 12/3/18 and spoke with Ebony.

The phone was mailed to me because there is No T-Mobile Store here in Dubuque, IA.

You had a new Promotion going on and I was not told about it.

I called on 12/13/18 and spoke with Jasper to get help setting up my New phone.

I asked him about the Promotion.

I then added a New line to my account.

I did everything for the Promotion in order to get the 50 inch Samsung TV.

Jasper let me do everything over the phone rather than driving an hour an a half to Davenport since we do not have a store here were I live.

He then told me I should receive a Email in three days.

I called on 12/26/18 and spoke with Josh the supervisor.

I was calling about my bill because it was higher than what I was told by Ebony.

He was questioning me and…

I have been a customer for a long time.

I bought the cheapest phone you had. the man who took care of me said I'm going to give you a case and shield protector.

I said thank you I have my receipt. on that day I paid off 2 phones I was paying on.

I have that receipt. there were no charges for the case and shield and chip. then when I get my bill they are on there.

I called at least 20 times I went to the store the manager said she would take care of it.

I called and they said my bill would be 83.

87 a month that the charges were taken. off did not happen. now I get a call the store will credit me 30 and team mobile 50. but my bill will stay the same. no I have been paying for items I did not ask for.

I want them removed and I want my bill back to 83.

00 dollars or I will present…

I've made three or more attempts to get my auto pay charges changed which are associated with a two-line account, which I no longer have...different customer representatives give different resolutions, but yet the auto pay has not changed...

I need someone to look into this matter and make the necessary changes to my account...

I signed up on October 20, 2018 in Suitland, MD.

Then rec'd. a bill for $123 due on 11/13/2018.

That's when I discovered that an I Phone that I had not purchased had been added to the account.

The I Phone was purchased in Atlantic City, NJ 30 mins before the T-Mobile employee put my Motorola in my hand!

T-Mobile adjusted my bill and (claimed) the matter had been referred to its fraud unit.

The bill due in Dec.

2018 also was incorrect and still had the I Phone in the bill.

They once again adjusted my bill and assured me the matter would be addressed.

Then my bill due 1/3/2019 still charged me for an I Phone that I didn't and couldn't have purchased.

This time they didn't adjust my bill.

They made me pay for something I didn't and couldn't have purchased.

This company is the…

Thank you for the person who HELPED ME @ the American Canyon Store in California....

I had a great customer experience I purchase my phone...

He took the time and went out his way to reassure me...my phone had be damaged he was smart and confident in knowing his job...

I loved his positive support

Thank YOu

Marcy Adams

415-972-9850 t-mobile for life

I went into the TMobile store located in Broomall PA on 12/26/18, to complete a buyers remorse.

The phone was shopped to the store so it was never in my possession.

After repeating myself to the associate she finally got the phone out of the back, I handed her my return label issued by tmobile she didn't know what to do with it.

I explained repeatedly and she took the label and placed losely on the box and placed it under the counter.

I did not feel good about this so I went outside and called 611.

I explained the situation and was advised that they send back products daily if not every other.

The phone rep reassured me that she documented my account and to call back in about a week.

I called today 1/7/19 because I still never received confirmation about the phone or my refund.

The…

I WOULD RATE IT 0...

I have been trying for hours to get T-Mobile to credit my account and give me mins.

I sat for 2 hours explaining the problem to MANY service reps.

After being on hold for 1 hour and 25mins i finally got one that was going to help and POOF i had to go back to the start,

This is what is going on...

I paid 30.

00 to my account for mins On 12/9/18.

The total was 33.

95 ...

They then took out 43.

95 I called again long wait times, But they said they would refund the 10.

00.

I received the refund of 10.

99

My Bank account shows the payment coming out 120/18 ORUS TR:610197 RF-200396531T 43.

95 , >>>>>>>>>I SET IT UP FOR 30.

00

My bank account shows.

12/13/18 OURS TR:-409131 RF20002858767T 10.

99>>>>>>>>RETUNED.

I have not received the minutes for the 30.…