T-Mobile Complaints Continued... (Page 17)924+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
My account # is 918338740 and last month i made arrangements to pay my bill on Jan 14th and was told to make a 1 dollar payment and i did. on the 14th i paid the remaining balance but the day after the dollar was paid on my account t-mobile turned my service off and they were not suppose to. i spoke with a representative and she assured that i would not have no late charges and i have been charged those fees and i am very upset. my bill should be 165.00 not 184.00. this is a mess up on t-mobile end not mines.
My service with t-mobile myfamilyplan was cancelled on december 20 2014 to buy another phone. My last bill was paid on december 30 2014 in the amount of $92.32. Now i have another billing for $92.46 due on february 1 2015. I am asking for that bill to be adjusted to settle my account with you. I am aware i owe for service from december 14 2014 to december 20 2014 but not after that. We have not used t-mobile since december 20 2014, we left wal*mart t-mobile to buy a galaxy note 4 which wal*mart didn't carry at the time we bought the new phone. My husband and i were very satisfied with your service for the 2 years we used t-mobile.
I have been paying $63.00 for a phone that has no activity or usage the phone number is 810-814-1285 I have asked several times to take that phone off that particular account because I do not have that phone. My other phone was disconnected several times then re-activated within several hours. Please turn my phone back on the 810-814-1383 back on or put the $37 dollars back on my credit card please.
I got with t-mobile and they told me that I would be able to get my employee discount, now every month I have to call and complain about my bill. I agreed to a new plan for my Samsung 4g and was told that I would be paying a certain amount each month, and it is the same old mess. I would like to have a set bill every month, and not have to call every month to fuss about my bill. I want my employee discount applied and my monthly at 80.00 like they quoted me. PLEASE PLEASE fix this problem ASAP. Thank you
On December 1st I placed an order for 5 phones, including a couple iPhone 6's and iPhone 5's. The order was supposed to be delivered on December 3rd but never made it to my address. It said on the tracking that the box of phones were left on my porch. After I called T-Mobile, they told me that the UPS driver could have left it in the bushes, on my patio in my backyard or somewhere by my front door, and told me to look around. After doing so and not finding anything, I asked them why $2500 worth of items being shipped to my home didn't require a signature and they responded by telling me that UPS doesn't require that. After filing a missing phone report, they put another order through for me and guaranteed me the phones would be at my home by December 5th, in time for Christmas. On December 5th, I waited for the delivery of the phones and nothing arrived. I waited the weekend and finally Monday December 8th I called T-Mobile Customer Support and they told me that phones were on back order and would arrive before Christmas. I waited another week and they still kept telling me it would arrive before Christmas. Finally on December 23rd I received a call from the escalation department at T-Mobile and was told that my phones would arrive on January 2nd. At this point I couldn't do anything because Christmas was 2 days away and I had lost all the other promotions that At&t and Verizon were offering. So I waited till January 2nd, and again I got another email saying the phones were on backorder and they had no idea when they would arrive. Todays date is January 17th, 2015 and I still don't have my phones. I have contacted T-Mobile at least 15 times and every time get the same generic response from customer service, "We don't know when your devices will be shipped to us from Apple and we don't know when you'll receive them." Now I should have cancelled my order from T-Mobile a long time ago, but it's the principle of it. They lied to me 3 times and now I am going to wait to see how long it takes them to finally deliver my order and tell everyone I know about this story and why they should avoid a company like T-Mobile.
I was in Germantown (39.180865, -77.255053), in a building, with 4 (full strength) or 3 bars signal and Edge ("E") connection. There was no problem with texts but for most of the day there was zero response in terms of cell data. It was very peculiar because it worked early in the morning, and then again late in the afternoon. I don't expect high data rates on Edge but I do expect to get something!
I have been paying for a line that should have be taking off like 3 month ago or long and i am being bill for it month after month please fix the problem thank you
My experience does not deserve any stars. I've been going through this for the past 6 months. I've put out so much money with T-Mobile to have had such bad experiences. I also sent two letters to corporate office two months ago with no response. I paid full price for samsung S4. Less than 2 months in phone case dropped it, screen cracked. With insurance I had to pay extra $175 for a refurbished phone. Less than two weeks, that phone screen started turning black.
Customer service rep wanted me to troubleshoot with him over phone. I told him it looked like in was spilled inside and didn't want to factory reset, because I didn't want to lose my data. He said it was only was to have new phone sent to me. It didn't help & I do I lost all my data. Next was sent a wrong phone, had to send that one back. Then had to send this phone back ,but was not sent return parcel. Spoke to customer service said they would send it to me, they didn't, but now sent a bill for $572. I've had to go back & forth mailing these phones back. Now I had to go in my pockets to pay for parcel to send this phone back. I am seeking some compensation for this shoddy treatment , with all the money I have put out to T-Mobile. I ve been a T-Mobile customer for years.
On 04/05/2014 at about 1700, I went to your Tmobile store at Nostrand and Flatbush Aves junction, Brooklyn, New York. I had a lengthy visit with a representative Al Rodriquez. When I went into the store, my phone had been working properly. After leaving the store my phone store began to get dark and over a period of time I had not been able to make or received calls. M Rodriguez handled my phone away from my presence. the shows an a force impression that had not been there prior to going into the store.
I visited the store with the intent of switching from Sprint to Tmobile and wanted some time to make my decision. Now, I am unable to use my current service and provider and at this point just DO NOT TRUST getting service with Tmobile. This a total violation to my rights as a consumer and will make a report to consumer affairs and BBB, and furthermore to Attorney General Office in my area. I strongly believe that this is an act by Tmobile representative to force consumers in business with Tmobile and expect Mr. Rodriguez to denial this doing.
Because to this damage done to my phone, I had to stall my employment search and business contact due to lost of my contacts and data relative to such. It is painfully ridiculous that consumers have to deal with such dishonest act and suffer loss because of irresponsible business as Tmobile.
I am asking a prompt reply and solution into this matter.
TMobile messed up my account from day one. First, they shipped the phones to the wrong address. Then they shipped 6 phones instead of the 3 I ordered. Then they shipped the wrong phones. I was charged $900 on my credit card bill for a phone I never ordered. It took a month and a half for them to straighten this out.
Almost immediately we had issues with the phones. Dropped calls, static and sending text messages more than 4 times to send. We had no service if we ventured too far from the home. I remember the rep telling me that coverage in our area was 100% and there were at least 4 towers. TMobile lied so much we don’t know who to believe. We would call and complain about the service and a supervisor would tell us that they are aware of the service problem and a tech has been sent out. We would call days later and another supervisor would tell us that Tmobile doesn’t have any towers in our area and there’s not much we can do. Fed up I cancelled the service when they refused to credit me for a week when I didn’t have any service at all.
I was told because of the issues I had all I needed to do was return the phones and they would credit my account. I wouldn’t owe anything. The account balance would be forgiven. I shipped the phones UPS, got a tracking number and followed up a week later. When I spoke with the rep I was told it would take at least 30 days to process the phones. After they processed the equipment they would contact me to let me know what my balance would be. TMobile never called. They never sent me a letter. They never emailed me. But, 3 weeks later I received a letter from a collection agency stating that I owe money to TMobile.
I called TMobile to find out why they never contacted me and no one I spoke with could answer my question. I asked them to at least retrieve my account from collections since it was their fault it went to collections in the first place. I have called and emailed TMobile no less than 10 times in the past two weeks. And as it happened when I had my account I am told a different story every time I speak to or write to a rep–they will retrieve my account, they can’t retrieve my account, they have the equipment and will reprocess, they can’t find my equipment, we will forgive your balance, we cannot forgive the balance.
I’m tired of TMobile and their lies. I cancelled my service in December 2013. It is now April. I want to rid TMobile of my life once and for all.
I purchased a phone over craigslist and confirmed twice with tmobile reps if the IMEI was clean. They stated yes and activated my device. Today two months later they put a block on the phone not telling me why.
Now they want me to buy another phone for $709. I refused because I had bought the phone from craigslist for 500 only based on tmobile’s reps approval.
Your Customer service sucks and gladly told me to switch over to verizon and even gave me the account number to ort phone numbers seemlessly. Unacceptable.
Please call me at 510-755-0988 which is also my account number. but my phone doesnt work. I am pissed off.
Since the day I started with T-Mobile has been nothing but lies and broken promises. My bill is higher than the CONTRACT I signed. They didn’t pay off my previous phone bill as per our contract. They have over-charged me and now they District Manager I was told to go to Vivki Morse, won’t return my calls.
My name is Kimberly Dodd I have a been a t-mobile customer for the past ten year and very happy with the service up until the past two months ago I had up to 5 lines on my account the service Jan 2014 whenever you make a call you have to can about 8 or 9 times to get the call to go thru and when people call you it ring and then go silent like a drop call this has gone on for two months making using the phone difficult and i have continue to pay my bill with no problem well i had to paxs one number out today because he uses his phone for business and yesterday had no service at all everytime you call the line you got a busy signal well my question is i need to get out of this contract without an early termination fee because im paying for full service and not getting even half the service i have called serveral times and told a number of different thing as far as why my phones wasnt working but the lastest was the towers in my area wasnt working i have a line that will be out of contract Nov 2014 and one that will be out May 2015 I feel i should not be charged a fee because it is not my fault
I used the T-Mobile phone for two years , wasn’t able to send and receive picture message. Every trouble shooting call no less than 20 Minutes and problem not solved by their experts in tech support. You judge you pay for a service you didn’t receive what you do? Last week I found the problem by myself, the t-mobile Phone was the problem and i call them ask for credit or a replacement phone. Their offer was to reduce my bill $ 5 every month i refuse their excellent customer service generous offer. At first there is breach of contract. In 40 Days my contract Expires i am taking them to the court i think this is the only way to get paid for the time ( Hours ) i spend with them troubleshooting.
I have my prepaid phone number since 2009. My plan is Pay As You Go plan, with around $24 worth of minutes still on it and it’s not expired until April 21, 2014. On Friday March 21, 2014 I still can used my phone. But on Sunday March 23, 2014 I can’t made a call anymore. My cell stated unregistered. My friend told me someone pick up the call when she tried to call my cell, but it’s not me. It freaked me out. How come someone pick up my cell while my cell and the sim card still with me.
After I called the Customer Service, I got an explaination if my number is being used in post paid account by someone that I don’t even know who is it. So in the other word, TMobile stole my existing number n give it to another customer without my authorization. Monday, March 24 I called the customer service from 8.15 am to 1 pm, so for almost 5 hours on the phone and after being bounced from 1 department to another department, I just to got a temporary prepaid number with no balance on it and a promise my old number will be return back to me within 24 hours. I just need to wait for a notification message that will tell if my old number is back. But of course, as we all know, it’s not gonna happen like that easy. So Tuesday, March 25 I called again in the morning for at least another 2.5 hours, being bounced again, to only got another promise that my number will be back to me within 2 hours.
After I waited for 6 hours, I checked, I still got temporary number. I made another call, get another promise said within 24 hours for sure will get the number back. But it really pissed me already. I don’t know why TMobile give me a hard time. Please respond ASAP. It’s not even my fault, it’s a mistake from TMobile. After so many hours that I already wasted to talk to customer service that not helped at all, I just want my old number and my minutes that left that time ($24) being return back to me.
I’ve had this company’s service now almost a year, and have been being charged every time i send or receive a picture even though it’s supposed to be included in my plan. This is false advertisement, and the disrespectful customer service reps are ridiculous! Im tired of dealing with this company and the lack of respect they offer.
Worst experience ever with T-Mobile. My sister passed away on 11/27/13. We have sent all the documents and requirements to have her number cancelled and a second phone number that is on my sister’s name changed to my mother’s name. Again, today is 3/17/14 and after talking to five different operators no one can find anything. Very frustrating and disrespectful at the same time to repeat over and over again that my sister passed away, and that the documents have been sent in three different ways. In the mean time we been paying for the unused service all this time. My mother’s phone number is attached to that same account reason why we needed to have that number put on her name. This is a request that should be taken more seriously due to the uncomfortable nature of the matter. I am on the phone 1 hour now, getting transferred from one operator to another.
I am absolutely disgusted with the service I have received that when my contract ends I will be leaving t mobile I was on the phone for so long trying to sort out charges I have .for failed delivery. Now I was in for every single delivery and each time my phone didn’t turn up I called t mobile I waited in for every single time in the end I had to get my phone delivered to my work. I had terrible service that I also cancelled clone phone. In the end I had to get my phone delivered to my place of work which wasn’t really suitable. I would like these. Charges removed I believe one has been removed I need the others removed as I am absolutely shocked I can be charged this after the terrible service I received when my phone was damaged. I would like to take this further as I will not pay any of these charges.
I had started with Tmobile in Fl about two weeks ago. Ever since day 1 we have been having dropped calls, no signal, no internet connections etc. I use my phone every day for work! I was paying for a brand new 4 G I phone 5 and for my husband as well. They kept telling us at the store level it’s because of the porting of the numbers. I called customer service and they let me know there were no 4 G towers in the areas where I live and work. Customer service has been very helpful to us, the store not at all.
We would call to try and find out what day we were on to the store and we would get hung up on, or say we can’t give that information out over the phone. Then when calling 611 as prompted to do by the store, the customer service let us know we were on day 13 and could return the phones at anytime tomorrow. Upon walking into the store they stated we were at day 15 and outside our contract. I had the reluctant sales person call 611 and they got the same answer I did, Day 14, since they gave us wrong information the store manager (who is never working after 5 ) finally after much grievance returned our two Iphone and a Tmobile Hot spot.
This is a no brainer, why pay for 4 G phones and service if no 4 G towers, do you research! They made me pay the day I gave them 2 4 G Iphone 4 cells phones I didn’t get back and also I didn’t get back my hotspot. They kept this and made me pay a 50.00 restocking fee per item which I completely intend to get back! I want consumers out there to do you research. Customer servic Tmobikle was great! Stores were disrespecrtful, hung up the phone on customers and wouldn’t give out any inofrmation to help any of their customers out, Never again! I have never been treated this way in my life its a lower class company who has to do this and fool people to keep sales!
My wife has had no signal on her mobile since the 7th march, rung t mobile on 8th march was told theres a fault with sim card, after speaking to family and friends found out that most of the village that were on t mobile couldn’t get no signal. another friend rung t mobile finally admitted a fault and engineers were trying their best. been on to t mobile today to give my mother in laws number as she hasn’t got signal either and being monthly paid customers are not going to pay for a service we haven’t got. my biggest problem is my wife is ill and therefore needs her phone.
I haven’t been able to leave her this last seven days as she cannot contact me, I have asked t mobile to GIVE her a new phone on their 4g network but they never replied. my wife e mailed t mobile but they didn’t reply, whoever you speak to give you different reasons for the network, they blaming sim cards, old mobiles etc anything rather than admit the problem is with them, they are quick enough taking the money and letting people take out contracts which as far as im concerned are false contracts and I could see earlier people are going further about this situation.
I bought a fone in the middle of may and was told it should only take 8-12 wks I checked the web page and it still says received ad waitig for further processing. it been like this siince may and it is now going on oct. I called
several times and keep on giviing the runaround it isnow going on 6 months and still no rebate.
I’ve been a t-mobile customer since 2003. I bought a NOKIA 710 windows phone in 2012 for top dollar — no discount for me and no indication it was being phased out. Now apparently they discontinued it 4 months later and the accessories are no longer available. My phone started heating up to the point of damaging the case. After calling t-mobile they advised me to go to a store to purchase a battery. I went to one of their retail stores that very day and was told that they didnt stock the battery and to go on Amazon to order one!!! I also was told that if during by wait for the battery to be delivered my phone got damaged to the point it wouldn’t work, not to worry because my insurance would cover a replacement! Great customer service– NOT!!!! Thus will be my last year with t- mobile.
Hi, my complain about pay, you take out £433.24 on 3april 2013 it’s your foult to forgot cancell my cancelation then I have overdraft my bank charge me one pound a day so I have £17 pound has been charge, I already phone 5 April and talk about this they said we will credited after 14days then I phone again on 26april then they said we will credit after 21 days, so I need my overdraft charge as well £17 if you has not credit my money with overdraft charge till Tuesday then I will take legal action agains you, it’s your fault you did mistake and I m struggling I have very bad experience with t mobile I m so disappoint with your service
I purchased a new cell phone in march 2012, for $240 and it carried a year manufacturer warranty. In july 2012 the phone stopped working, took it back to the the store and it was replaced, (never did they tell me this was a refurbished phone) The phone worked ok till April 2013, then this phone stopped, I called customer service and was told by the rep that the phone was under warranty until 2013, but I had to go to a metro pcs corporate store. I told her fine, and asked her to put a note on my sons account so that there would be no problem, well he went to the metro corporate store and was told there is no warranty on this phone even though the rep I talked to on the phone told me it was under warranty even though they gave me a refurbished phone in july 2012. My complaint is I brought a new phone for $240 and now am stuck with a refurbished phone with no warranty. I manager DJ from trenton location called and said ok we will replaced the phone with another refurbished phone for $30. I asked him I feel that is an insult, NOW I would have almost $300 tied up in a used phone. Dj said he was going to pass my compalint onto someone else but didnt know if they coudl do anything. I dont think it is right that Metro takes you money for a new phone and then when there is a problem with the phone they give us a used phone to replace it. so they are in aa win win situation, they collect from the wearranty co for the phone and pocked my 240 and then they want another $30 to replaced a used phone which they gave me that for my new phone, seems like this is what they call a switch and bait. Now I am going to wait to see if someone gets back to me to resolve my problem I am sure there are a lot more people out there that have been scammed by Metro, seems to me there should be some kind of class action suit against them for this type of fraud.
Getting through to anyone in the customer service is horrendous. You wait an awful long time to speak to representative and when you do you reconnected to staff who have no clues about Tmobile product. Once it’s 10pm they deliberately disconnect you despite the time spent waiting to speak to someone. I have spent hours today to get a resolution to my iPad to no avail. My iPad only works within my wifi zone in my house but once out of my house all l get is no network connection. My children have iPad but their service providers Vodaphone and orange provide them excellent service. Please give me assistance in this regard.
Early this april i was contacted by tmobile customer service about what they termed reward offer for having been with them long. Was offered iphone 4 white free,100mins,1GB,unltd tmobile calls to tmobile & 500 text for £21 including tax.Unfortunately missed my package due to my working schedule,i reached tmobile to ask UKmail return my pckage to them so i could be able to collect it from any near by sore which they did.Reaching tmobile store stratford centre i aws asked to pay £29 for the handset because the deal was not from them,i didnt like this and i explained to their staff Joanna.It was only 4days past and i was told in store i still could cancel my contract if i am not happy because there was an ongoing deal that was much far better i decided to ask the team cancel my contract so i could go in for another contract which was done but cancelling still in process.I continued to call & remind customer care why my line was still on contract yet i had cancelled it ,they later got it back on pay as yo go, now with surprise tmobile cut off my two lines insisting i owe them £29 for the cancelled contract despite all the effort done explaining myselt to its customer care team and promising they had up dated my account i will not have to pay because i didnt use no minutes nor GB and cancelling was in time! Iam soo stressed and feel ignored now that they have gone to cut off my lines.
We have been with T-Mobile for 2 years now. Our monthly bill is about $140 a month. This past month we missed a payment and immediately our phones were shut off. When we called to make the payment we were told we owed over $800 and had to pay a minimum of $500 to get our phones turned back on. HOW does someone owe over $800 when they only missed one payment of $140? That does not make any sense. I told my cousin about it and she said they did the same exact thing to her, she is happily with Verizon now. I did some research and apparently there are a lot of people who have had this problem. We will be leaving T-Mobile as soon as possible, they are nothing but greedy a**holes! I will advise anyone who is thinking about getting a plan with this greedy company not to.
I have been waiting two and half months for my refund. I have made 4 visit to where I bought it 13 miles away.. I have made 7 or 8 phone calls. They make promises, keep me on hold for ever, give me one person to another to talke to, but nothing ever happns. I am reporting to this to the Mall in Yuba City. I am filing a complaint the Best Bussiness office and checking with TV station that follow through on complaints. I have never worked with any place that cheats the customes like this.
I visited this T-MOBILE store at 2900 Peachtree Road on Tuesday 4/9/2013. What happened on my end i lost my T-249 charger. I phoned T-MOBILE to find out if i could get another charger and have it added to my account or be billed. The representative told me to go to any store location and they would take care of it! I phoned the store and informed “Ryan” i needed an charger for my phone and she said the cost was $29.99. I went to the store to see if they had the charger T-249. I asked “Ryan” a Black girl did they have any T-249 charges and she said before looking or checking “No” and the young lady working with her said they did and it was red! So, i said ok and informed them about the arrangement T-MOBILE had made with me! and “Ryan” said they didn’t or had no way to put the charger on my account! I called T-MOBILE they spoke to Ryan (a black girl) and came to a conclusion that i would need to purchase it myself and T-MOBILE would credit it to my account, which i thought was alright but then i thought about and thinking i could probably get another cheaper at Radio Shack or Walmart.
Ryan at this point was unconcerned about my situation and showed no remorse as if i wasn’t suppose to be in the store with this issue anyway! She talked to her co worker the whole time i was in the store and acted as if she didn’t care what happened. T-MOBILE said they would make the agreement with me since i have been a
valuable customer for eight years (2005). Ryan had no suggestions for me and i left the store very upset! When i got home i called T-MOBILE and asked for management! I asked who she was and she said the manager “Keisha” and she said she had stepped out the store when i was there! So, i was in disbelief and thinking it was “Ryan” and/or somebody pretending to be the manager, so i told Keisha i didn’t need anything and looked for other ways to complain! So, here i am! I was so upset i forgot my sunglasses! and they were talking and ignoring the fact that i left them! Little did “Ryan” know! I ran into another customer who said they will be making a complaint as well about “Ryan”. At least that’s what her name tag said! and she was black ans petite with long weaved hair. I ended up ordering a charger from amazon for $4.00. Also, my contrat is up in August! and from my understanding was suppose to be in March! but was extended due to my lost phone and having to get a replacement. I am very disappointed that T- MOBILE hire people who don’t care about whether their customers are happy or not!
If I complain aboput T-mobile does this e-mail get the them to deal with as Im about to get an ombudsman involved and need to know that they have recieved this complaint thankyou.
I have tried unsuccessfully for weeks to contact you regarding my phone bill last month which was £235 and a few pence. Very expensive seeings that it is normally £21.99 and I know for certain the useage was no different that month to previous months. I have written to you asking about this and eventually got to speak to a customer services man who’s manners and customer skills can only be described as appalling. I have no phone currently as I refuse to pay for a bill I know is wrong. I have had no advice or guidance and have only been told to pay it. I question anyone who would pay a bill over £200 more than they know it should be. I would like assurance you will look into this matter and contact me through the email address provided above.
Four weeks ago I wrote to you as I had a large payment coming out of my bank account. You called me to advise you had investigated and it was a scam and the fraud department was investigating. I have heard nothing since then and want the money refunding to me as a matter of urgency. The number I have supposedly called I cannot conect to from my phone yet I have been charged for 2 calls totalling in excess of 3 hours to this number. My number is 07535701123 and I have had a contract with you for a long time but will be changing if this is not resolved immendiate. I want all costs for calls to this number refunding together with the cost of paper bills which I had to order to find out why the bill was so high. I also need compensation for time and associated costs due to the length of time this is taking to resolve.
After 4 years of sprint service and the same phone I decided to get a new phone htc 8x from tmobile. I went to your store #9789. I purchased the phone and was very happy with the sales people. I bought a otter box defender for maximum protection of my new phone. A week later i noticed color stripes on the phone. I took it back that day and I found out the hard way that even though i had it for a week i had to pay to get it fixed.
I explained it to them that i didnt drop it or apply physical damage. I realized at that moment ive been wronged and it is a scam what you guys are doing. There is no customer protection here. I will never ever use your service and i will make sure everyone I know on facebook, twitter, etc to not buy phones from you guys. I now owned a 400 dollar door stop. Thank you for this experience.
To whom it may concern- I browsed for a new cell phone today at T-Mobile in Eagan MN approximately 4:30pm today and found two I liked. They checked my account and explained that due to my credit I had to pay a higher amount for the phone to buy it. They suggested I call customer support for further assistance since I just checked my credit and am in good standing.
Upon calling T-Mobile a total of 4times in 4hours thanks to them disconnecting me, while on hold I was told by 3 different representatives that T-mobile bases my credit on when I signed up with the company 9years ago. Also, that no one can do anything about this or are able to work with this situation. In other words, my best bet is to cancel services and go to Verizon who will look at my current credit rating and treat me appropriately.
I didn’t ask for a lower price on a phone but that with my loyalty, payment history and current credit rate, that I be treated right, however T-Mobile reps appreciate my loyalty will not show any respect towards me or my long service with the company.
Since, I have been with T-Mobile for 9 years I am willing to continue service if they are willing to make this right. In short, I ask that T-mobile update my credit standing with them, provide a cell phone of my choosing or release me from both lines of service without charge so I can do business with a company who will respect me.
Hi i am contacting because i have constantly been in contact with t-mobile over varies problems the 1st is that i telephone to get the t-mobile app off my computor so that i could access my internet and it is impossible to get rid of with out having to telephone in the number is a number and i have to wait for so long it is running up my bill i am a 62 year old lady on a small state pension my last bill was 5800 plus which is much to much for me as i only keep a landline for emergencies only. 2nd I am with Sky for all my broadband needs telephone and internet.
At Christmas i had a problem with Sky on my line which Sky was putting right over the Christmas hol;iday and so icould accesses my internet i bought a t-mobile dongle and bought a sim and put money in the t-mobile pay as you go account so i could use the internet while they were repairing the problem Sky that is. 2rd t-mobile kept sending messages to the dongle sim card that could not be retrieved even though i had emailed and told them that on several occassions they still didn`t read the emails properly otherwise they would have know i couldn`t retrieve the messages.3rd i telephoned up again and again trying to get these problems sorted out but to no avail.On one occassion a young lady signed me up for a contract off which i did not agree to and since then i keep getting bills and warnings of late fees i have told i don`t know how many people at t-mobile that this has been done without my agreement and still nobody has listened.
When that young lady had done that i had 37 pounds on the t-mobile pay as you go account and suddenly that disappeared and asked me for more money of 15 pounds for a month I feel as i have been cheated out of some of that money and noone listened to about what has been going on .I had one women i believe out in India which i couldn`t understand what she was saying and she also didn`t understand what i was saying. I am at this moment still using my dongle. I do hope you can get to the bottom of all that has gone on and can send me a letter telling that the contract that was set up without my consent has been closed for good.And that money is not owed to t-mobile on that contract.
Also i would like you to look into the money that i have paid and at least make a goodwill gesture of some extra time on my dongle to use for the internet for all the trouble i have suffered with no end of emails and telephone calls trying to get this all sorted out and for that young woman signing me up for a contract that was neither needed or wanted. If this doesn`t sort it self out now i will be next contacting the trading standards people and put in a complaint i have now done more than i should have to get this straight and i will go to them if nessercary.
Good Day,I signed a 2 year contract with T-mobile in January 2011. On January 13th I called customer service to inform them that my contract was over; I was told that my contract was extended to 2014 with no reason as to why or who extended my contract.
I was told that in order to end the contract that I would have to e-mail to contract dispute which I did not several occasions, I was also informed that I would hear back from them within 10 working days..a month and a half later still have not heard anything.
I then faxed twice to contract dispute and no reply. I called customer service over 25 times to try to get a answer as to why my contract was extended and again no help. I went into a t-mobile store and spoke to the manager and was put on the phone with customer service and was told I would hear back from them in 3-4 weeks.
I asked for a name or someone I can speak with at the corporate level and was told by the manager, they have no names, phone numbers, e-mail addresses of anyone in the corporate level. I finally called customer service again informed then that my contract was up and I would no longer care to have t-mobile as my provider.
I am very disappointed in the no service I have received from this company, I have been so stressed out due to the service that I have received. I work in the Hotel industry and we would never treat a customer as I was treated by t-mobile. I have never had a issue with any other provider as I did with t-mobile.
In october 16 – 24, 2012 varrious unauthorize electronic debits where withdraen from my bank account. When the bank statement arrived i complaint to the bank. The bank reverse the charges. Now in feb 10,2010 the bank notofty me by letter that one of the electronic
debit we charge to my account. If i still wish to dispute this i must detail with T-Mobil. I called T-Mobil the bank gave me. I gave T-mobil the Transation number and all bank information and ask why they debit my account and i dont have service with T mobil. I cant believe T-mobil dont know who account they credit with my bank account. I dont believe T -mobil condons ID Thief? You may call 310-202-8956 (9 – 4pm) PST M -F . If T mobil corp Really dosnt condon this type of profit making would be rsolve this matter.
The sales representative mislead me to sigh a 2 years contract when I ask for a prepaid card since i am an exchange student overseas for a year here. He was saying that I don’t need to pay any penalty when I cut my phone number since its a prepaid card. However, T-mobile kept sending me the email saying that I need to pay 200 penalty if I want to cut the number.
Or I can send them my permanent resident ID and address and my passport . I sent them the documents as they required but they said its not acceptable since there are Chinese and English on it. They accept only English document. I don’t understand what’s the point when my documents have Chinese as well, they can just read the English. Nobody was trying to help but sending me the same email ask me to pay 200 dollars for early termination
I’ve had TMobile for a long time, but when I moved to Dayton, Ohio, service changed. I have called to speak with tech support numerous times about lack of coverage in my area, and have tried all they have suggested. In early December 2012, I spoke to tech support again, & they referred me to accounting to see if an upgraded phone would help. After researching my situation, the person I spoke to said that because service towers are mainly near the highway systems of Dayton, service inside Dayton & surrounding cities would NOT improve with an upgraded phone.
She suggested that I contact you to see if I could get an early termination waver. As a nurse I need more reliable service, & tho I’ve contacted takeaction.com, I’ve received no assurance that more towers are set to be added in my area in the near or distant future. I would appreciate an early termination fee waver from TMobile. Please call my cell to discuss this matter as soon as you receive this notice.
I have been a customer of t-moblie almost since the beginning. I have given t-mobile a lot of business through telling my friends and family abot the service. However, since december, t-mobile has been charging me 168.00 a month for services. I was told by the young guy that he could lower my payments and still give me the unlimited services such as web, text etc. I am truly dissatisfied with t-mobile because nothing was said concerning an early termination fee. I am told that I owe three hundred dollars. This is not fair. I don’t think I owe anything Please help me resolve this matter.
This is regarding account # 804551646. I had a 2 year agreement which ends in March 2013. I was reviewing my account and saw that it states that my account ends in September 2013. My account was open in March 2011 so a two year agreement is the end of March 2013.
I went into the store and they had offered to change my plan from 750 mins to unlimited mins and never informed me of the extention plan. I never knew about my agreement extending 6 more months. I know that t-mobile has 2 year agreements and maybe 1 years agreements, but not 6 months agreements. Please help me with resolving this issue.
I spoke with 4 different T-Mobile employees at different times and received different information each time. I spoke with Teraneka the week of 01/07/13 about adding internet to my four lines. She stated to me that if I did it this week I would have no bill due the month of February and that the new monthly rate would be $209.98. I told her I needed to speak to the individuals on the plan and she asked me for my number and if she could call me back the next day. I replied yes but never recieved a follow up phone call from her.
Then on Friday (01/18/13) I spoke with Isaiah because my son lost his phone and Isaiah deactivated the phone line so know one could use it. Then Isaiah and I started talking about adding internet, so I told him I spoke with Teraneka and she quoted me $209.98. He said he didn’t know why because by looking at his computer the monthly bill would be $157.23. I asked him if he had a phone number or an extension so I could call him back because I was driving. He said no but that I could call 611 and any T-Mobile representative could help me. I talked with Ebony on 01/21/13 about adding internet and prices because I had recieved several different quotes.
Ebony said that the other quotes I had recieved were incorrect and then went on to quote me 154.32 after taxes. Then I asked if she was sure that was after taxes to which she replied, “I always add my taxes in to give the customers exactly what their monthly bill would be.” She also said that if we switched over today, March would be free and if we wanted to wait on purchasing phones we could take advantage of the upgrade in March.
I went on to ask her because my son needed a phone since he had lost his she said she would put in for a free SIM card and that I could go in to any T-Mobile store and get a SIM card for the phone that was lost. Then I asked if my old SIM card would be compatible with any T-Mobile phone and she said yes. So we went to store #9381 to get the SIM card and began to brose the selection of phones. I was under the immpression that when you sign a new two year agreement with T-Mobile you are elligable for an upgrade and discount on a new phone.
That is when the sales representative proceded to inform me that I was not and had to purchase my phone in a T-Mobile phone which was not discussed with me over the phone. She informed me that I was on the value plan, not the classic plan, which I had never heard of because the plan I was on was never discussed with me. I became upset and frustrated with all of the false information after signing a two year contract with four phone lines.
I asked her if there was a manager or a number for a manager that I could call to speak with about this matter and she very rudely said call 611. We left the store and as we were getting in the car my son informed me that she was rolling her eyes at me. I called 611 and spoke with somebody named Tammy. She was very nice, after listening to what happened she transfered my call to a man named Joseph. Joseph again listened to my story, apologized and gave me this website to write the complaint. He also told me to go back to the T-Mobile store and that I could pay the down payment of $25 for each phone and he would take care of the rest. My sister and I went to store #9385.
We were looking at phones and asked the sales asscociate Bob why the same phones at store #9381 were $0 and the phones here were $29.99. I asked him if he could call the other store and see what the difference was and he very rudely said,”No, I will not call the store for you.” I was furious from the rude service I had received from your employees. I was heading out of the door when Danielle, another of your employees, came to us and helped us. She had excellent customer service skills and was very helpful. She told my sister and I that T-Mobile was trying to do away with the classic plan and that is why nobody mentioned it.
Like so many others here I called and was told I can change my contract to value plan. When I asked if I would be able to get new phones at a discounted rate, I was assured that I would be able to, when I went on line to order the phones I was being offered phones at 650 with the option to pay 200 down and 20 a month for 20 months! I called right back and told them about being misled about the phones and that I wanted to cancel my renewal(I only had 2 months left on my contract) I was told oh well your contract is renewed and there is nothing you can do about it.
I wouild like to say that , when I purchase my phones with T-Mobile the manger gave me price that would be our monthly payment , I ask him several times would it be this every month , he said yes , but time when on it came up to be about 38.00 dollars more. also before I purchase the phones my wife stop in and look at phones, he took all her info . but when it got down to cost she told him that she had to talk to me , the next two days I went to store to look , I purchase the phones but also he went and did a contract on her with out her consense . cause she got bill month later , all this is being going on for year to get this straight out this man is not at store , anymore . the people in service just don’t understand this , I finally got a person on 1-15-13 , to help me , and tell me to email service contract . the store were I purchase the phones all they doing is asking to send then boxes of contracts until they find my, this is not right . I want service and I want my contract to be voided . this is been to long and we paying to much , cause we just can’t drop it , it go toward my credit .
I would like you to review my contract, because in december 2012 I had talked to a rep that helped me with my bill because it was too much. Since i had this problem she suggested a plan that made everything unlimited so that all 4 phones on my bill would not go over minutes. She also added that i would get january free, I asked the rep to speak to my wife before deciding on the dealand she told her the same thing. My wife asked since our contract was going to be over in march if it would effect it because we planned on changing our phones and she said it wouldnt so we agreed on the contract. When i had called back another time because I was still having issues with my bill being too big the rep told me that two more years had been added on because of the contract I recently did so it would be over til 2014. It is not right that the rep lied so that I can change my contract, I would like to get full credit to get new phones. she could have told me the truth so at that time I couldve changed the phones.
My name is Shannon Beard ACCOUNT NUMBER: 587738796 Phone number (803)221-6010. Email address: firstname.lastname@example.org
I finally decided to add the internet to several of my phones and per the employee there would not be any extra charges for going over the coverage. It would just slow down because it was the unlimited package. I then replied during our phone conversation to make sure that I underestood that when the max limit was reached it would just slow down but no extra charges for over usage.. He guaranteed me that was correct. When receiving my next bill it was over $1800.00 because he did not set the plan up correctly as discussed during our phone conversation. I called when I received the bill and spoke with Emma and was told I would have to change from the Suncom plan to T-mobile to keep from paying the amount due. I explained to her that I was already having trouble with two of my phone lines not being paid from other people and that their contract was ending 12/25/12 and was there anything I could do to keep them from changing to the new plan. She told me that she would only be able to do one line which was suppose to be (803)221-2649. All my lines where change now having a 2 yr contract on each. I feel that if the original person would have done their job correctly setting up the internet I would not be in this situation. I have been a customer for 8-9 years and I feel that I have been taken advantage of and should not have had to change my plan because of someone not doing their job correctly and as I was told how it worked. If there is anyway please review the information or phone call on the date I added internet and when I spoke to Emma and had to change plans.. I do not agree with the contract this should have all been handled differently. This should never be at the expense of a customer it should be followed through with the employee that made or makes the errors. This has gotten me to where I do not trust anything when it comes to my phone coverage plans . Please look into this and see what can be done. Thank You in advance for your help. Shannon Beard
I have an identification card and I began a service with T-Mobile in 2008. Up until this year, everything has exceeded my standards. I have three lines on my account and I would like to cancel one line. T-Mobile is asking me a payment in order to cancel my line. Number One: I am using a prepaid line and the company put me in a contract. I have an I.D. but I do not have a social security number. Why did they put me in a contract, especially when I never signed any paper work accepting or acknowledging that I was or would be in a contract with them? I still am currently using three lines on my account, but I do need to cancel one line. Can you please offer me help, if not, I would like to terminate my service completely with T-Mobile. If I have ever signed any paperwork accepting a contract between myself and T-Mobile, please send me copies of those. I need a reply as soon as possible, within seven days preferably.
The contract with t-mobile was extended to October and I did not hear the sales rep say that the contract would be extended. I have called and ask to hear the phone conversation because that was brought to my attention that the contract was extended. They say in the notes they told me and that is not true. I was the contract back to February and I will pay the outstanding bill. I informed the people in November that I was no longer going to be able to pay for the phone after February. Members of my family have had t-mobile in the past and they were always a good company. I want to hear the phone conversation stating that the extention would be to October. I would like the contract back to February please. But again, I want to hear the phone conversation to hear the sales rep tell me that the contract would be extended to October because I would not have extended the contract. I want to know if the sales rep just put in the notes that I was aware of the extention or not. I want to hear that phone call. I want my contract back to February because I have always paid my bill until all of this happened.
I am an adult and my boyfriend got us phones from Tmobile under the friends n family plan after i found out he had me marked as under the age of 17 i called tmobile and explained to them that i was in fact not a minor and was being tracked and located costomer service rep. said she would fix that and she wasnt aware i was an adult she said she was sorry again and again saying the problem would be fixed now i have found out not only has the problem not been fixed it has gotten extremely worse now my cell phone numbers, texts, voicemails, email, and all accounts trusted through my tmobile plan have been willingly given through tmobile to violate my civil and constitutional rights as an adult.
I have tmobile serviceand on Nov 14, 2012 my phone service was cancelled stating that my someone reported the phone stolen which i didnt do..and this was the day before my birthday— image no phone on your birthday and the only thing they could tell me that dont worry we already sent you another phone..but the point is i am without a phone for my birthday and they charge me for sending another phone when all in all i never reported my phone lost so i cancelled my service then get a bill for $642 charging me cancellation fee which they are the one too turn my phone off that was so called stolen and charge me for another phone
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