Contact AT&T Corporate

I learned that you will be removing OAN from Direct TV, claiming they spread miss information. I STRONGLY disagree with your claim and will be finding other providers for our home internet and TV services. We also will be encouraging everyone we know to do the same.

My mother-in-law is 86yrs old with declining health issue's she has been without phone service since Sept 24th and several calls have been made to have it repaired and explained the urgency of the situation her life depends on the phone service for her medical alert in case of emergency thank God my sister-in-law happened to be there when my mother-in-law needed to go to the emergency room last week because it could have turned out very grim for your family. My mother-in-law is actually still in the hospital as I am writing this what can be done to make at&t take this situation as serious as it is? 13 day's is more then enough time to have it taken care of????

In 2020 I went to the att in Alexandria va beacon hill and the manager lied to my face to upgrade my phone and he told me I would be credited $350 and it would come up on the bill , later on I didn’t see it on the bill and went to the store to talk to the manger and he said that I was lying he never said that I understood wrong and he humiliated me in front of his other customers. I don’t think that fair coming from a manger and he basically made me feel so stupid and he lied to my face that just wrong and disrespectful , hopefully I can get answers … please contact me (571)345-8720 or my email carlos_salmeron1@outlook.com

Over a week ago I asked to have my remote for the tv replaced...................I was told 2 days for delivery.............it has now been 10 days and still no remote........it makes the tv experience very inconcovient. please please

send my remote !

I James Baker has not been treated with respect as a existing customer. I pays the same amount every month with auto pay. And has been harrased for a while by customer service in home wireless phone about purchasing other plans that costs more a month. I told them this is all I can afford to pay month. My bill has went up without any notification

BEWARE OF THEIR DEALS. DON'T ACCEPT ANY TV OR PHONE SERVICE.
Clearly got scammed by AT&T. I was suppose to get $250 reward from AT&T. Only got $150. Contact AT&T and they told me to wait until the end of the first month to see if the remaining comes to the mail. Cancelled my first month of TV because I only wanted it for the reward. Contacted AT&T after the first month of TV. They state they cannot give my $150 because my service is cancelled. YOUR THE ONE WHO TOLD ME TO WAIT UNTIL THE TV SERVICE ENDED. They clearly knew that by waiting until the TV service end they don't have to give me my reward. PROFESSIONAL SCAMMER. Was highly thinking about going for AT&T phone service. Clearly not even worth the money. Who knows I'm not even going to get that $250 reward from the phone like they said.

My wireless signal at home in Bethany CT is terrible and has been for the longest time.
Trying to find out why is like trying to cut off your own arm. It seems that people don’t man the phones any more and if you’re lucky to get a person they are from some other country and don’t have a clue for why the wireless signal sucks.
I’m really disappointed. It looks like the time has come to dump ATT.

On Sunday, August 29, my husband and I entered your Meadville store 4:50 PM. It was difficult to tell who was a customer and who was an employee as nobody there appeared in a professional manner. We were approached by a young man who told us we were second in the waiting line. He took our name and reason for visit. Seven other people came in, waited a half hour or so and left. Initially, there were two “technicians” assisting people. When the one technician finished, at approximately 4:35, she left the building and we saw her drive away. As she drove away there were seven people waiting for service. At 4:50, the individual who left returned in her car and sat in the parking lot. That left only one person, Jasmine, the manager, to assist customers. What a shame. Seven people left the store in frustration. At 5:05, we were called to the table. The store was now empty. Jasmine was attempting to assist us. We informed her that her employee was sitting in her car and she responded “I know”. At about 5:15, the other employee walked back,in, sat at the table we were sitting at and never said a word. Jasmine was unable to assist us as she was apparently having “computer issues”. We left with our issue unsolved. The employees had a channel with black people arguing and screaming on it the entire time we were present. The atmosphere was disgusting and one of utter apathy. Your “employees” did not care one bit about service or customers and they made it apparent. We understand that AT&T is of the “woke” mentality and as such is accustomed to a nonchalant and uncaring attitude. To us, as customers, however, this is unacceptable. The face of AT&T is forever disgraced in our opinion after our experience. We have begun a search for a new provider. Best of luck to you, you’re going to need it with employees like you have in Meadville PA.

Brenda L. Martin M., Ed

Is it asking too much to put a tower up in Glen Allen Mo? Not in Marble Hill or Grassy but Glen Allen. Horrible to have a service that is over priced & can not use it at home.
Boost your signal for rural areas please

I sent a payment out on April 2,2021 for $94.95, to the mailing address envelope which I had Att Atlanta Georgia then on May 3, 2021, I sent out a payment for $95..19 on the address envelope to carol stream Illinois, why the address change, to get more money from customers. I heard the att Atlanta Georgia never received the payment so I sent out another payment $94.95 on June 2, for the April 2 bill, my mother 95 does not call anyone. I have my cellphone I use, being her daughter. All she receives is scammer calls who spoof important numbers and call her number and probably charge it to her number. Att is charging her it was $250 but it has gone down to $124, she has to pay for scammer calls I guess , not right, this world sucks, people doing anything to get more money from the elderly customers. Att getting more money by having an att address to Atlanta Georgia and changed it carol stream Illinois.

The reason is that I am trying to get help with customer service for mistake and unprofessional way of of getting my daughter to upgrade her phone not been honest and wait to the end of the transaction to inform her that her phone was damaged and it didn't qualify for the promotion

over billed me. and will not tell my why owe this money?

I switched on 05/26/2021 from Fiber1000 to Fiber 300. Special offer for existing and new customers for the Fiberglas300 Internet service ended up with paperless billing, Auto pay and $20 Discount ended up to $45( including Equipment Fee). AT&T denies now to provide this price and stated it would be now $79. As attachment i provide a print out of the published special offer as well the Customer Service Summary which I received from AT&T after I changed my plan to Fiber300. I contacted AT&T customer Service 31 times, they are unfriendly, unprofessional and even threatened to cut my Service off. I don't even want to mention which remarks I had to hear regarding my dialect and age. I`m a low income senior citizen and feel greatly abused from this company! I have the Confirmation from AT&T about this special in written and AT&T customer service ignoring it. Because i live by myself and it is very stressful for with almost 70. So my neighbor copied the AT&T Customer summary from th05/26/2021 and sent formal complaint to the Federal Trade Commission as well to the Public Service Commission of Florida. For me it is not understandable how AT&T treats Customers and absolutely doesn't care, basically lies.
Attached you find the Documents

My bill has been incorrect and I’ve been over charged since October 2020. It is now May 2021 and I just received June’s bill. Still wrong. No matter who I talk to, I get a different answer every time. Adjustments have been made, yet every month I call and waste hours of my time to get the bill “corrected”.

I am a longtime AT&T customer, having AT&T service since 1967. I currently have landline, uverse internet, and DirecTV service.

My email accounts do not work. I spoke this morning with Stephanie in your AT&T Atlanta Executive Office who assured me someone would get to the bottom of my issue. She called me before 7:00am CST. She informed me that someone from digital assist would contact me to resolve the issue. It is now 3:05pm CST and I have not heard from anyone. That is not quite true as someone called to try to offer me an internet upgrade to 1 gig. I've tried calling customer support since 1May 6th. I have been transferred to 12 different individuals to no avail. Each transfer takes me to the automated caller system and I wait in queues once I've answered the same questions over and over. More upsetting is the fact I've asked to speak to a supervisor and was not put through.

I also attempted to work with AT&T customer service on May 5th. These sets of calls were transferred and made me so upset that I filed the FCC complaint 4757566.

AT&T is supposed to be a communications giant. Has it gotten so big that it no longer provides customer "service"? It appears the only thing AT&T cares about is making a sale and collecting money; that the customer is having issues with AT&T products is not important.

It is now May 10th. I will continue to try to work with AT&T but have no confidence that anyone there will assist me. I have already discontinued my mobile service and am investigating other carriers regarding internet connectivity. I am also looking to try Dish rather than DirecTV. The only service I cannot transfer is my landline; for that I must remain at AT&T.

Other companies value their customers. Somewhere along the line, AT&T devalues their customers.

We have been without internet service for one month and att has not been helping at all. The help center had stated that a line was down. It has been more than enough time to resolve the issue. This is unprofessional!!

I can only assume AT&T are like they are because of the lack of good and plentiful competition, especially when it comes to business and land lines. AT&T is, in my opinion, a despicable company. With the lack of good competition, in my opinion, they have become as about a dishonest, deceitful company I have ever had to deal with in the 50 years in business. Their customer service and their pricing and pricing policies have got to be at the bottom of the barrel of 'who's who' in America corporate business. I and from what I hear from many business, the minute some worthy competition with some reasonable amount of integrity, will be the end to the likes of AT&T. Of the many corporate companies that I've had to deal with over the years, AT&T would take the trophy hands down, as the sorriest corporation in America today.

Our church facility gets poor Internet service, which multiple AT&T technicians have confirmed. They state it is because we are too far from one of their centers. Our facility is within the City of Pasadena limits. The wires are copper and AT&T tells us this problem will disappear once fiber optic cable is install in our area, but they give no date for when this will happen.

During lockdown, our "business" depended on the ability to stream. Participants in the Sunday Service needed to be streamed in remotedly, due to COVID-19. While we are able to successfully stream whomever, if anyone, is willing to come in (minister, etc.) to the sanctuary, any use of a remote guest often results in a frozen screen and garbled sound; therefore, due to poor AT&T service we cannot use remote guests. When we are locked down, this inability to stream remotely means that we either must violate public health department guidelines or else close down our organization. Even though guidelines for Los Angeles County are currently loosened, many people do not yet feel comfortable coming into the building.

Perhaps what is most frustrating is that there is no accountability. No one at AT&T is willing to'get to the bottom of this". I suspect that this is because they know what needs to be done, but are unwilling to do it. (Fiber optic cable). The technicians who come out tell us this, but the tech people on the phone are not so honest. Instead, they insist on sending out a technician. The technician that is sent out is always different and comes with no background information about our situation. They are supposed to have access to notes but they don't. This means each new person who is sent out starts from scratch. What is the use of the notes that are kept? We get nowhere this way - it is th proverbial spinning of wheels. This means we have spent a total of hours and hours on hold with AT&T, hours and hours waiting at the facility for a technician to show up, then something gets done which is supposed to have solved the problem, but doesn't. And the cycle continues with AT&T cheerfully apologizing and insisting once again that they will send another technician out.

Our neighbors are having the same problem.

I have asked to be able to communicate with the same person until the problem is solved, but AT&T refuses. They say the technicians are assigned by a national center and they cannot control who will be sent. I was told that these technicians do all have the same manager, however; that there is only one manager assigned to this area, and that he can be asked to look over the case; however, I was not allowed access to this person. I was supposed to take the word of the AT&T employee that this would be done.

On multiple occasions, I have been told that, because of our repeated problems with service, that they would send a supervisor out on the call with the technician. Even though this promise is apparently common practice, the practice is not - a supervisor literally never comes. The two times this was put on a work order for us, no supervisor showed and the technician says it pretty much never happens. So, it was a blatant lie. Honestly, I feel that AT&T is playing with us when the health of our organization is at risk. The disrespect of the customer is apparent.

I only began documenting my communication with AT&T in December, 2020,. and have spoken with them on the phone at least 20 times. They have sent someone out at least 3-4 times. They want to send out another person, but frankly, I feel this would be a complete waste of my time. I am at a loss as to what to do.

AT&T essentially has a monopoloy over our area; it is the only servicer, other than a satelite service (which can be affected by weather) and another service that uses AT&T lines. If we as a government are going to allow them to have this monopoly, then there needs to be expectations of them, just as there are for other utilities.

In addition to doing whatever needs to be done to provide adequate service, they could display concern and a bit of accountability by assigning one person to difficult cases until the problem is resolved. Also, technicians in the field must be able to see notes from previous technicians so they are not re-inventing the wheel each time. These should be simple to implement and would show a concern for actually solving problems.

I did a trade in promotion online 6mths ago. I traded-in a gs7 and got a gs20. The promo was to send in phone that was in good condition and then start receiving a credit of $33.34 for the new phone within 1-3 billing cycles. 4 months in I noticed no bill credit so I called in and have called several times since, only to get different information. First, I was told that they couldn't find info on the phone I traded in, then they said the promo didn't exist during the time I traded it in Sept, next the phone value was low and the screen was cracked. However, before I did the trade-in I was told my phone qualified and it definitely wasn't damaged. At&t stated that they would investigate. Now I'm here because throughout this process of me calling, trouble tickets and escalation have been filed but no resolution. Basically, I'm being told i have to wait and I will recieve a call or email that hasn't happen. In 4 months the tickets are still open that supposedly take 7-10 business days. I am now stuck with paying off the new phone. I would like to add that a sibling on the family plan we shared
has the same promotion he just has an individual line now and traded his phone in store. He has no problems with being credited. After everything I've experienced I plan on cutting ties with this company. March 22, 2021 just confirmed my decision.

Talk to customer service representatives in trade department name Mary was very unprofessional on 3/18/2021approximately around 8:45 am, Didn't want to give information, disconnected phone while I was talking and loyalty department as well same thing happen with Teisha on 3/18/2021 had an attitude when answered phone just go back and listen to recording. I've been with AT&T for over 30 years.

I have two AT&T accounts. One is tel 630-554-9564 and the other is 630-544-4577. (one is Uverse and the other ATT Mobility) I have tried to have the billing for these two accounts combined because payments have been misapplied to each account. I apparently have a credit of $107 on the first account and a past due balance of @206.07 on the second account. I spent 45 minutes on the phone today including talking with a manager who said he needed to get folks from the Mobility side on the call to resolve the issue. That resulted in another delay and back to step one of the 45 minute call.

I do not intend to pay ATT late fees when you have a credit balance on one account and a late charge on the other. I have been to the ATT store in Oswego, IL to try to get the billing resolved as well as the unsatisfactory conversations on the line today. I am an stock-holder and I think your management practices of several different subsidiaries billing separately with the same corporate name is ridiculous and management should make some changes. Incidentally, I am told today it will take several billing cycles to get combined billing completed. NOT SO GREAT SERVICE

Very POOR customer service from Brian Singh! My Mother passed away and the AT&T account was under her name. My husband went to the local AT&T store here in Sacramento with a death certificate in an attempt to transfer the account into his name. As a result of Brian Singh's incompetence we have not had telephone service since 7/5/19 and I had to go without internet service for 4 days .....All the while I am grieving my Mother's death.,

My husband and I have been AT&T customers for 18+ years. This last year my husband passed away and the nightmare began. 7 hours on the phone with 8 people and three trips to local store over the last month and a half and all I can say is your call center people need a lot of training in more ways than one, they have scripts and don't care about the customer.
Had to cancel husband's account, could not just change names, no that would be too easy. Had to cancel Direct TV return equipment and 5 days later pay for new installation. How stupid is that....they could not understand he passed away and I wanted to put account in my name,
And how do you have the right to deny unlocking a phone that was paid for in full the day I bought it, no contracts no payments etc. it's my phone and I should have the right to do with it whatever I choose. Other companies do not do that.
I have never dealt with such an incompetent company in all my life. You think because you are a big company you can control all, well, you can't control people going to other carriers and you are not rated #1 carrier and I can see why because your service is a nightmare. I know this will probably just be deleted and certainly nothing will be done but it has given me great satisfaction just to write this. Your statement when we call is our calls will be monitored well it's pretty obvious you don't listen to these recordings because if you did you would start making some changes.
I will never have anything positive to say about AT&T again. You don't even deserve one star.......

A company called Tele Circuit is calling ATT customers Claiming to be with ATT and have new plains in the area. what happens when you want the new plan is they bill you and take control of the number. The number is then listed as a business number and customer name is removed from the account . After 3/4 months ATT shuts the phone off for lack of payment, when you call ATT to find out what happened they have no records of you in the system. You start getting calls from Tele Circuit wanting you to pay your bill. I got on line and found BBB complaints ,almost all targeted the elderly. This company is using ATT to gain trust of your costumers and the rest is fraud. I was on the phone with ATT, many different departments , for over 4 hours trying to get this mess cleared up for my 87 year old friend. I called Tele Circuit and was told to pay the account in full and they would let us have the number back. We had to get a new number to replace the one he had had over45 years. Can ATT do anything about this??

Where is my $100.00 gift card I was told I was going to receive 8 months ago when I signed up for your service. My account no. 291336736. I have tried calling many a times, but I refuse to be on hold longer than 45 minutes.

On or about the date of 4/24/19 a representative, Steve Valentine, stating he was from AT&T came to my door selling service. The explanation started off simple but quickly turned to be complicated as he was explaining the service he could provide with direct TV. We agreed to enter into a simple package. At this time Steve asked for a cash deposit of $200.00 installer fee. Steve mentioned that he had not received official at&t forms but did fill out a receipt on a page of note book paper. Which he signed but did not date. I do have the original if you have any questions. After receiving the direct service we found out that a different package stared also the operation of the service was complicated for us. We than contacted at&t on 7/17/19 and spoke with David to terminate the service. He worked with us by over turning the early fee and was helpful with device returning instructions.

I have been without landline service since April 27,2019. There is no dial tone and we are unable to make calls.
If someone calls the house, the phone rings on their end but does ring so we can hear it.
We have brought new phones and the problem still exist.

I have called, wrote, and emailed AT&T on numerous occasions and have not had resolution. All I've had is empty promises that a technician would be sent to the house, 3 months later, no one has come to check out the issue.
AT& T has the audacity to continue to send me bills every month since April, for what? I have no service. What are you charging me for? It certainly can't be for service.

Two things I don't like or respect is a liar and a thief. At&T has been both since April!

I've been a customer of direct tv for many years and haven't been do Agravated as today. My promotion was up so I called to see what other promotions there were. I called hot transferred a few times gave them my phone number and pass code and made it through two departments then the third one didn't recognize my phone number or my pass code. I had a middle eastern or Indian on the phone. He could barely speak English and I had to keep on asking him what ,what, then he got Sarcastic with me. We had a few words and I hung up on him. I have never been treated like that by any customer service by your company or any other. It's disappointing that you have people like this working in customer service. They should at least be able to speak understandable English, be able to bring up your account like everybody else with the same ingormation and not be Rude. Very ,Very Disapointed in your Customer Service. I'm totally disgusted and looking into other cable tv alternatives.

My account number is 295743219. I have been approved for the low-cost home internet service though the access AT&T program. I can't seem to get installed because I can't be home between the hours of 1-3pm and The installer do not work weekends. I am a student and I work. I can't take anytime off to meet with an AT&T installer during those hours. I am asking to have a late evening appointment, but all the numbers affiliated with the company the customer services representative are all saying the same thing for the appointment time. That's not accommodating for me. I need a late evening appointment. I can't believe a company of this magnitude does not have technicians that work pass 3:00pm. I have also asked for a supervisor(someone whom can help) and I keep getting individuals reciting the same answer ( the only appointments we have are from 1-3pm). I have asked for a supervisor more than once( not sure if the people or persons I have been transferred to are supervisors). I am just trying to schedule an appointment for service I have been approved for after 3:00pm preferably(if possible)(with in the power of someone within the company) to approve a late evening appointment. My email address is yolandasterlingquinn@yahoo.com or cellphone number is 404-587-0888. I am tried of trying to reach someone whom may have authority. I am requesting someone whom has the power or right to give orders or can make a decision to accommodate my situation.

Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.

Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.

We have moved our business to a new location and can not activate our fax machine which is 213 607 2278 for the last two months.
we have called and talked to over 34 representatives with no success. they are not helping us and only promise to take care of it with not doing anything.

David
President

I scheduled a visit with your rep yesterday because the cable box was not working on 1 TV, and the DVD was not working on the other TV. This past January, a rep was out due to several other issues, and he disconnected the DVD from our system. Tom the rep that has a thick accent and cannot be understood, took the schedule and read it back to me: July 9, 2019 between 10-12 and the rep is to call the customer for directions. At noon no rep so I notified the office but your answering mechanisms stated the time was changed by the company to 12-2. Then at 2Pm still no one. A phone call was made again and I blew up because they stated we needed to wait out the rest of the day due to problems with your reps. My husband had been in the hospitals since 12/9/2018 and in no way was I going to wait until the end of the day on July 9 for a rep to appear. I was told that there were problems. The issue is this, when you schedule the time, keep it. If not notify the customer. If the problem was your problem, rectify as soon as possible. And finally, always remember that if you want the business, the customer is always right. Joy V. Fritz. 815-725-0605

i called back in feb of this yr to have due date moved to 15th due to my check comes then. it still hasnt been changed i get charged monthly late fee and i am tired of it. tired of calling and getting no where. i want it changed. i want refund of all late fees. also i got a new phone free on next with new line yet there is monthly charge on my bill for that phone. i have had att for over 40 yrs and in the last ten i have had nothing but trouble with attt. not doing what they say. not fixing things when i ask. out right lied to. gotten so expensive. some one needs to train the chat people phone people how to fix things. and not lie to customers

My Wireless TV Receivers have not been working. I have had this problem off an on for awhile now and previously a technician came out who temporarily fixed the issue. The problem is back now and I cannot watch TV. I have personally attempted to diagnose the problem and troubleshoot it on my own as I have a technical background. I also contacted you technical support team to get the problem fixed. My problem now is that your technical support department continues to want me to work on you equipment. Initially I worked with them however after having been on the phone for over an hour with no results I refused to do anything further.

I am not an employee of ATT and I am not required to do work for your company. As such, if your technical support team is unable to fix the problem remotely and they require someone to physically do work on your equipment... They need to send someone to do that work. Your own technical support manager acknowledged he is requested me to do work on your equipment to fix the problem. If ATT expects me to do work for them then they need to pay me just as you would an employee. In the end this could all have been avoided if they just sent out a technician however they spent 45 minutes arguing with me and threatening to charge my account $99 for an "on demand tech". I am not sure what ATT teaches their employees or if there is any accountability for their actions but this is completely unacceptable.

My time may not mean anything to your company but to me my time is valuable. I expect ATT to compensate me for my troubles and do something about this as I am strongly considering terminating my service. My family also has a very large cellular plan with you company and if this is how you will treat loyal customers of 10+ years then we will terminate that service as well.

Thanks
Jonathan Hennessy
561-213-7645
Case #85986943

Employees that failed/refused to assist me:
Reuben - first person I spoke to.
Gauard - first supervisor I spoke with.
Rohit - second supervisor I spoke with.

when I first moved to this address at&t offered me DSL service over time as the telephone lines degraded they degraded my service to uverse 6.0 and then down graded it to 3.0 and now to 1.5 which I am actually at about .784 tech support is useless stay away from att

I have been a customer since 1999 with an A+ credit rating (which was verified on the call) and today my cell phone service was suspended due to information that resulted in a non-payment of bill status. I unfortunately became aware of this suspension while on route to pick up my son who had an EMERGENCY situation (which I was thankfully informed of via my home phone service). Due to the cell phone suspension, he could not contact me and vice versa. After vigorously explaining this to customer service, while in my car, they informed me that AFTER I made a payment my phone would be re-activated....in 30 minutes!!!!!!!!!! Do they have children?!?!?! ANYTHING could happen in 30 minutes. This is a horrible example of customer service gone SERIOUSLY wrong. Totally unacceptable but sadly not shocking. End result? After vigorously demanding immediate service re-activation, due to the situation, within minutes my phone was restored. Sadly this was not done without making some form of payment. Completely inconvenient and horrible service from att. Thank goodness my son was ok when I was eventually able to reach him. I feel sorry for anyone who has a similar situation or someone who is in a car accident or who is stuck in a ditch. Shame on you att for treating your customers this way.

I have a complaint I was supposed to be in a bundle according to the lady at the loyalty department. Customer order number #4526221041A.Saturday, December 29, 2018. I was supposed to pay for internet speed 50 for $40, home phone $27, and DirecTV $19.99. I had to call again in the month of January, February, March, etc. I do not have time to do this every month I work, go to school, my daughter goes to school as well. So we need the internet. I find out that I am paying $87 for the internet and home phone what happen to the cable that was supposed to be included in my package. so when I receive a bill from Directive that I suppose to pay $242 "we cut your cable off are you gon pay this bill today" I'm like what I paid at&t through the at&t app on June 1, 2019, $87 what I am supposed to pay". "The guy says no I don't see it." so I asked to be connected to the loyalty department. I was transferred. so, then I was able to explain to the lady what happened? Her response was "ok," can I ask you a couple of questions"? I said," sure". I gave her all the information that she needed. After talking to her getting nowhere I asked to speak to her supervisor she places me on hold. She comes back and says, "well I spoke to my supervisor and I explained t to her and I'm explaining it to you." My response is "So. Your supervisor doesn't want to talk to me?" "I feel like someone didn't do their job keeping my package in a bundle. Here it is I'm paying $219 for the home phone and the internet. Where is customer service here? No one is together, the two companies are separate. I asked again before I hung up the phone can I speak to your supervisor"? She said, "She said that she would call you back" like I am her relative, friend, or colleague or something. I would like to know who took me out of the bundle. I feel that I shouldn't have to pay for something that I thought I was already paying for. I didn't receive the services that I was promised even after talking to Steve from DirecTV in October per his boss giving me services for $19.99. Nor for receiving services promised to me per the lady I spoke to on 12/29/2018 or the guys I spoke to regarding this on several occasions but I have the surveys you send out stored on my phone regarding the service received on any particular day. I never received my credit for the overpayment on my bill. I'm seeing now that the DirecTV bill was promised to be on my bill but never was placed on there after all these months. I would like the fault to lay where it supposes to. I have to send my bank statements when I find them to show my payment to AT&T. I will be looking for a response and a refund check within the next week thank you very much.

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury! OK --- I just now tried to submit this and got an ERROR message!!!!

Received notification from AT&T that as of 2/20 I would lose my local channels from Direct TV if I did not get an equipment upgrade which was supposed to be free - but after reading the back of the notification it states I would be charged $10.00 for HD, $10.00 for DVR and $5.00 for Whole Home Service - it also states that after three billing cycles these fees would be credited to my account. I have called every number to have this explained and to verify these charges of $75.00 would be eliminated after three months. Unfortunately the Customer Service reps I have spoken to are either misinformed or poorly trained as I have been told so many different stories I am unable to verify these charges are not permanent. Being a senior citizen on social security I cannot afford to have HD or DVR installed if I am being charged for something I don't want and don't care about. I have set up an installation appointment for 6/24/19 but if these $75.00 increases are not eliminated after three months I will be forced to cancel my Direct TV account. Please verify that these increased charges will be taken off my account. No one in Customer Service will give me a straight answer.

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury!

At@t representatives lied to me over and over I called at least 10 times to get the matter taking care of each one gave different answer they was rude and not 1 person told the truth ,I been customer for over 11 years and have never occurred such attitudes they would quote me something the the next person would be like oh know ,I have never heard anything like them ,I will soon not be there customer

The Customer Support Center, which is obviously an off-shore operation is staffed by under-trained and uniformed personnel who are a complete discredit to AT&T. I tried to communicated with the customer service operator that I needed an 800 number or email address to send in a proof of payment on a billing issue which I thought had been resolved on a previous call. The woman I spoke to did not understand that there were method other than on-line access in which to resolve the issue (Fax or an email address). She informed me that no supervisor was available to speak with me and was unwilling to take my number and have a supervisor contact me at a later time. This is probably the worst customer service experience I've encountered in over 20 years.

Our AT& T home service failed on 6/4/19. No calls could be made or received from the home phone. My wife and I reported this to AT&T customer service department 6/5/19. No one could not tell us anything and the recipient of our call could not speak very good English. We finally found out that a service person would come on 6/10/19. This is very inconvenient to be without telephone service this long without anyone being able to tell us what the problem is, or not being able to resolve the problem. We have had problems with the internet recently. We all know that services do break down sometime. But when no one knows what the problem is and do not communicate with their clients in a professional manner, it makes you feel like it’s got to be a better provider somewhere. We have been customers of South Central Bell, Bell South, /AT&T since the early 1980’s. We had to provide all of our information each time we called about this problem, and there has been quite a few. I know your company can do better than this. If it cannot, please let us know, so we can start looking for another alternative.

Every month my bill goes up and for no reason. I was told my bill (for TV and Internet only) would be about $ 86 a month. For one month is was that, the next month $ 92 and for July now $ 131. Why is there no one regulating this rotten company ??? My initial special 2 year promised price doubled in 8 months. The promised gift card was a lie. I was charged $150 for burying the cable because they sent an idiot to bury it twice and both times cut through the cable. Third try, I had to pay for it. The techs (original set-up) ran wires on the outside of my condo (on the siding) for which I got a written complaint from the HOA and almost got a fine. The only reason I don't leave this darn company is that they are only slightly better than Comcast and I have no other choice. I would never recommend this company to anyone other than my worst enemy. I will call AGAIN to see about fixing my monthly cost but I know I am wasting my time and energy...it will only happen again next month and the month after that and on and on. I am cutting the cable as soon as I can. (Senior citizen on a fixed income....thanks Att/Direct TV) Another company is getting closer with their fiberoptics.....THEY will get my business as soon as they come down my street. Hopefully they won't be run by a bunch of crooks.

Hi, I need to express my dissatisfaction about my experience, I am really frustrated with the wrong info gave to me by a representative. I do not have a current direct TV/AT&T service and I call and ask specifically information. My fiancée does have direct tv service, I ask if he can add another home (like a second home) and add direct tv service, the answer was yes and agent quote me $49.99 plus taxes or $39.99 with a $10 discount since he have a current service. in the chat I specifically ASK that the new service was on another home and a discount was going to be applied. basic channel (PPV) + canal sur+ 2 receivers (one free) - when he call this morning to put the service, oh surprise, this is not allowed.I contract customer servie and after a conversation I ask directly if they can honor the incorrect price quoted, is not about the $10.00, is about the fact that they provide me an incorrect info when I was very specific of the situation, I do believe that this is not a good way to represent AT&T and it become a very poor service.
I would like to know if there is a way to honor the price of $39.99 with all the inclusive, so he can add our home into his current account.
I would apprciate your repsonse in this matter-
you can contact me via email bonekah@hotmail.com or 602-697-2937
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Here is a copy of the chat with agent Katherine, yesterday approximately noon.
AT&T: Hello! Before we get started signing you up for DIRECTV NOW, may I have your name please?
Katherine: Hi! My name is Katherine. How can I help?
Me: Boneka, HI, I am looking for the Canal Sur (Spanish)
Katherine: I will be happy to help you
Me: how much does it cost to have it? I do not have cable a tthis moment, I am really interested basically only on this channel, I understand that I will have to get a package, what are my options?

Katherine: To make sure this is for Directvnow
Me: direct tv or direct tv now, I need the cheapest since literally that's the only channel that I want
Me: is there a discount if my fiancé have his account at his home? will he be eligible to have a second account, is there a family plan? just curious
Katherine: Let me check the based plan for you
Katherine: Please give me a few minutes while I look into this.
Me: ok thanks
Katherine: Thank you
Katherine: Thanks for your patience.
Katherine: I have checked and currently Canal Sur it is under negotiation for Directvnow
Me: under negotiation?
Me: my fiancée have the channel at his home
Katherine: I see we we Canal Sur under Directv satellite
Katherine: under spanish package for $7.99/mo
Me: is a Peruvian channel
Katherine: Correct
Me: how much it will be if I only need that chancel or do I have to do a package?
Katherine: To get the channel it will be required to get a package you can get the basic package and this channel
Katherine: Can I have the full address and zip code where you're planning to establish the service?
Me: what is the basic? how much?
Me: 13651 s 39th st, phoenix az 85044
Me: is this something that my fiancée can add on his package and have it in two homes? we are half and half
Katherine: let me check for you based in your area
Me: ok thanks for your help,
Katherine: So welcome
Me: r we able to keep this chat via email? before I make a decision I need to check with him with the options-
Me: another questions - we are planning to move together later, what happened if both of us have our lwn account, if one needs to be cancel?
Katherine: Absolutely, he can combine it with his services and will get one bill and a discount
Katherine: How many TVs will you be connecting to your service?
Me: I may do 1-2 or 3
Me: how much is a discount if he add my home to his account? ( I still need to have a basic package
Katherine: Will be $10 off in the monthly bill
Katherine: The package is for $35/mo+tax this package comes with free HD DVR
Katherine: and there is $7 charge for extra receiver
Me: How much will be the total with two receivers and with or without him
Me: thanks and sorry for so many questons
Katherine: Sure let me give you the total price
Katherine: Thank you for waiting.
Katherine: Based on what you have shared we offer Directv select over 155 channels +Free installation +Free HD DVR + 2tv +Canal Sur for $49.99/mo+tax
Katherine: With the combine bill discount will be $39.99/mo
Katherine: Just checking to see if you are there so we can continue.
Katherine: Please let me know if you're receiving my responses or I will need to end our session.
Katherine: Our chat session is now ending. Thank you for choosing AT&T! We appreciate your business.
Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.
Your chat may be monitored and recorded for quality purposes.

as usual at&t is useless. i pay for phone service and about once a month some tech pulls my pair for someone else. useless

I am constantly loosing service. Although the problems are eventually resolved it will happen again. I am still waiting to have the line repaired again. This always takes over a week and then may not be totally resolved. Example: In April 2019 I lost service. After a week the repairman came and said he repaired the line. I had to call the next day because of constant static. He came back, checked the line but told me the problem was with the phones in the house and not the line. He told me I needed to buy new phones. I did buy new phones but that did not resolve the problem. I called him again and he checked the line more extensively and finally found the problem. After waiting a week for him to show to repair the line, it took another week to resolve the problem. I do not appreciate being told I needed to buy new phones, doing so, and then finding out that was not the problem. Now my phones are out again. This is totally unacceptable and should not be tolerated by a professional business.

I have had 3 failed service attempts with a field tech. No call back or reason saying why they were a no show. I called in on Saturday, spoke with a mgr by the name of Bernetta who promised me the issue would be escalated to 2nd level. Still no response. Called in again today and spoke to Jay, who couldn't (or wouldn't) give me his call back number. Claims to have rescheduled me again for Wed btwn 12-4. I need an explanation as to why it takes 4 calls at almost an hour long to resolve an issue. This is extremely poor customer service and need a call back at 314-704-1951.