Contact AT&T CorporateToll free phone number: 1 (800) 331-0500
One of the largest telecommunications company in the world, AT&T brands now include Wireless, U-verse, home security, DirecTV, and home phone. Upset at AT&T? Call the complaint line and tell them now! The company does have an official contact page, but social media is probably the best way to get a response to your problem.
Tweet AT&T customer service on Twitter at @attcares or post a complaint to their Facebook page. If you would like to send a complaint to AT&T corporate headquarters, their mailing address is 208 South Akard Street, Dallas TX, 75202. There is an image of the corporate office location here.
Contact the CEO with your problem! Write a letter to the corporate office. The most popular method of contacting AT&T with a complaint is by calling them, that phone number is 800-331-0500. They follow normal business hours of operation, so call between Monday and Friday, 8am-6pm EST. You can also email the support department 24/7 at email@example.com.
Experienced poor service? File a complaint here!
AT&T Contact InformationReport complaints to corporate and get satisfaction
AT&T headquarters address
- 208 S. Akard St.
- TX 75202
1-800 phone number1 (800) 331-0500
Support email firstname.lastname@example.org
Better Business Bureau ratingA-
Customer service hours9am-6pm CST
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Top AT&T ComplaintsBrowse more than 1131 reviews submitted so far
The people I deal with at 611 are dreadful. They don't understand me and the phone reception quality is often not good. I want to get a new phone - 5G compatible.
I've made 3 trips to ATT stores and 3 calls to 611. I GET NOWHERE WITH EITHER! I want to speak with a supervisor who speaks understandable English knows what they're talking about, and can solve my problem.
I've been an ATT customer for between 10 and 20 years. You look it up.
If I don't hear from a supervisor quickly,
If I could give a zero I would. My bill is $11 higher this month. The website to address this first sent me to fios. Over at least 12 attempts, I had 12 different tree options, none of which worked, and all led down rabbit holes. I provided the same info each time, and was never able to get to billing.
I got offered new devices to buy, one time got to my account info. I clicked billing and was bounced out. I never, ever got to billing details
I learned that you will be removing OAN from Direct TV, claiming they spread miss information. I STRONGLY disagree with your claim and will be finding other providers for our home internet and TV services. We also will be encouraging everyone we know to do the same.
You promised you would get my phone fixed
When are we fixing your problem
AT&T Free Msg: Urgent case has been assigned to KEITH STEVENS for research. We will call you within 24 business hours.
AT&T Free Msg: Per your request, we will call you shortly to work on resolving your concern. Please do not reply to this text. Thank you for choosing us.
My mother-in-law is 86yrs old with declining health issue's she has been without phone service since Sept 24th and several calls have been made to have it repaired and explained the urgency of the situation her life depends on the phone service for her medical alert in case of emergency thank God my sister-in-law happened to be there when my mother-in-law needed to go to the emergency room last week because it could have turned out very grim for your family. My mother-in-law is actually still in the hospital as I am writing this what can be done to make at&t take this situation as serious as it is? 13 day's is more then enough time to have it taken care of????
Manager attitude and unknowledge of the contracts and procedures. Had to go 3 times to get help with unlocking my phone, still not resolved. She came up with the story that I need to wait 30 days to be unlocked. That is not true, is only for corporation contracts, not my personal phone. She stay always in the back of the store instead of helping people coming or the new employees working under her. I have to ask for her to get involved and got defensive. I work in a hospital, we deal with multiple high-intense situations of life and death, we still present ourselves with a nice face and been sorry for the problem or issues. I have never complained and I have been a loyal customer for more than 12 years! I'm still a customer and was treated like I'm an idiot not knowing how to use the computer and doing the unlocking online. I explained many times that is not working, and that I don't need to be condescending. Still waiting to resolve my issue with my phone as nobody, online or at the store, knows what to do. She actually told me that my problem was to buy the phone with AT&T that I should buy my phone through Apple. Well, that was my first and last time getting a phone through a wireless service.
Fairoaks blvd, AT&T store, October 6, 2021;4 PM
Arlyn Marrero-Nasirov, MD
In 2020 I went to the att in Alexandria va beacon hill and the manager lied to my face to upgrade my phone and he told me I would be credited $350 and it would come up on the bill , later on I didn’t see it on the bill and went to the store to talk to the manger and he said that I was lying he never said that I understood wrong and he humiliated me in front of his other customers. I don’t think that fair coming from a manger and he basically made me feel so stupid and he lied to my face that just wrong and disrespectful , hopefully I can get answers … please contact me (571)345-8720 or my email email@example.com
I was told by 3 different reps that I was entitled to a promotion then when I called back someone else I wasn't this is the worst company to deal with they always have an excuse. I been customer since bell south I don't recommended at&t to no one
Over a week ago I asked to have my remote for the tv replaced...................I was told 2 days for delivery.............it has now been 10 days and still no remote........it makes the tv experience very inconcovient. please please
send my remote !
HORRIBLE customer service
I James Baker has not been treated with respect as a existing customer. I pays the same amount every month with auto pay. And has been harrased for a while by customer service in home wireless phone about purchasing other plans that costs more a month. I told them this is all I can afford to pay month. My bill has went up without any notification
This was the absolute worst experience with att.They did not disclose before upgrading to an iPhone they wouldn’t accept my phone.When the agent and I contacted customer service they were absolutely rude and mean.The agent was less than helpful.I switched to xfinity with great service and lower fees and costs.I would never use att again
BEWARE OF THEIR DEALS. DON'T ACCEPT ANY TV OR PHONE SERVICE.
Clearly got scammed by AT&T. I was suppose to get $250 reward from AT&T. Only got $150. Contact AT&T and they told me to wait until the end of the first month to see if the remaining comes to the mail. Cancelled my first month of TV because I only wanted it for the reward. Contacted AT&T after the first month of TV. They state they cannot give my $150 because my service is cancelled. YOUR THE ONE WHO TOLD ME TO WAIT UNTIL THE TV SERVICE ENDED. They clearly knew that by waiting until the TV service end they don't have to give me my reward. PROFESSIONAL SCAMMER. Was highly thinking about going for AT&T phone service. Clearly not even worth the money. Who knows I'm not even going to get that $250 reward from the phone like they said.
No part of your company works, I was on the phone for 2 hours with customer service to work to correct issues and still did not have enough time, requested a call back with the customer service agent stated would happen and still nothing. Fire everyone involved in your process and start over.
My wireless signal at home in Bethany CT is terrible and has been for the longest time.
Trying to find out why is like trying to cut off your own arm. It seems that people don’t man the phones any more and if you’re lucky to get a person they are from some other country and don’t have a clue for why the wireless signal sucks.
I’m really disappointed. It looks like the time has come to dump ATT.
On Saturday, September 5, 2021, I went to the AT&T store located at 10729 Columbia Pike, Silver Spring, MD 20901 and spoke with the customer service representative, Timothy. I told him that I had gone to the AT&T website to receive the teacher appreciation program which offered qualified teachers a 25% discount off their bill if they added four phone lines to their service. My family and I have been customers with AT&T for over 15 years. My wife (Jennifer Hall) was in charge of our plan to begin with and I took over the account in 2018. I traded in four iPhone X's that met all of the trade-in requirements in order to receive the $700 discount that the promotion provided if my family turned in their personally owned phones. I was told by Timothy and the manager of Ben that my total bill would be $214.88 and that included surcharges and government taxes. I looked at my AT&T online account today and was shocked to see that my next bill would be $380. I called customer service and spoke with DJ who said he was unable to help me and that he would have his supervisor call me. I received a call from a supervisor named Jam. I explained my situation and how I was lead to believe that my total bill per month would be $214.88 including surcharges and government taxes and the only solution she offered was to downgrade my wireless plan from Unlimited Extra to Unlimited Starter which I told her was unacceptable. The only option she said she could offer was to change my plan. She did not offer any other type of help to resolve my issue no matter how I pleaded with her. This is not the first time that an AT&T customer service representative has given me the bait and switch offering me one plan for one price only to find out that I have been lied to and that the plan I signed up for is far more expensive than my budget could afford. This is not the first time that I have been treated like a second-class citizen by AT&T. My family and I have been going month to month for the past 10 months trying to figure out how we could transfer our service to another company so we wouldn't have to be abused by AT&T anymore. We are just tired of being constantly getting the run around by the customer service representations we have spoken to. In the past month or so, I have been told that I could not speak to a supervisor, hung up on more than twice and spent countless hours on the phone trying to understand why my 15% teacher discount has not been applied to my bill when I signed up during COVID. One customer service representative told me that I did not meet the requirements and I had to take my active teaching certificate, current school ID and a letter from my principal to a brick and mortar store in order to have the discount processed even though it stated that I was supposed to receive the discount in on my account. The only customer service representative that helped me was Jessica who filed an investigation for me to inquire why the discount hadn't been applied for months (case #20210903). Other than that, I have received absolutely NO help from any of the customer service representatives I have spent numerous hours talking to either on the phone or in chat. I am seriously considering paying the opt-out service charges and canceling our contract in order to move our service to another cellular company that might possibly treat us with respect and dignity. My family and I have been dealing with these issues for far too long. As I said, when we signed up for the promotion the website stated that the Unlimited Extra plan was dropped to $30 per month if four lines with added to the plan. That included new and previous customers. It also said it included HBO Max which it does not. Once again, at every turn, AT&T has lied to us and pulled a "bait and switch". No one can help us just receive what we were told to expect. My wife and I are both teachers with two children and on a very limited budget. We do not have $380 to pay each month for cellular service. If you look at our account (#418093619867) you will see that our bills rarely stay the same amount. It has gone from $297 to $211 and anywhere in between. How can I make a monthly budget when I do not know what to expect each month with my cellular bill? I ask people if they experience similar billing issues with the other big three cellular companies and the answer is always "no". If you listen to the recorded conversations I have had with your representatives, you will hear how uncooperative they are and do not try to resolve the situation to the customer's satisfaction. I thought taking notes would help document all of the information I have been told when trading in our phones and purchasing new ones, but what I should have done is take screenshots of the promos from the websites because I have been told by Sum (supervisor) that they did not exist. I told her that she really should not lie to a customer and definitely patronize a customer. All she continued to say was "I'm sorry sir, but there is nothing I can do to help you". I am trying to file this complaint first before I take matters to the corporate level and BBB. I just want the deal that I was told I would receive with having to downgrade my plan from Unlimited Extra to Unlimited Starter. I do not think that is too much to ask for from a loyal customer. Again, check the records to see how long Glenn Hall and my wife, Jennifer Hall have been customers of your company. You would think that after this long, the last thing your company would want is to loss us to one of your competing companies which I do not really want to do, but I feel like I am being forced to by the constant mistreatment and abuse. I sincerely hope that this message is read in it's entirety. There is a lot more I could write, but that would take pages upon pages. I could write an entire summary of my experience with the buy 2 get 2 free iPhone X promotion that AT&T ran two years ago from this past November 2020 (I think the promotion began around 2018).
On Sunday, August 29, my husband and I entered your Meadville store 4:50 PM. It was difficult to tell who was a customer and who was an employee as nobody there appeared in a professional manner. We were approached by a young man who told us we were second in the waiting line. He took our name and reason for visit. Seven other people came in, waited a half hour or so and left. Initially, there were two “technicians” assisting people. When the one technician finished, at approximately 4:35, she left the building and we saw her drive away. As she drove away there were seven people waiting for service. At 4:50, the individual who left returned in her car and sat in the parking lot. That left only one person, Jasmine, the manager, to assist customers. What a shame. Seven people left the store in frustration. At 5:05, we were called to the table. The store was now empty. Jasmine was attempting to assist us. We informed her that her employee was sitting in her car and she responded “I know”. At about 5:15, the other employee walked back,in, sat at the table we were sitting at and never said a word. Jasmine was unable to assist us as she was apparently having “computer issues”. We left with our issue unsolved. The employees had a channel with black people arguing and screaming on it the entire time we were present. The atmosphere was disgusting and one of utter apathy. Your “employees” did not care one bit about service or customers and they made it apparent. We understand that AT&T is of the “woke” mentality and as such is accustomed to a nonchalant and uncaring attitude. To us, as customers, however, this is unacceptable. The face of AT&T is forever disgraced in our opinion after our experience. We have begun a search for a new provider. Best of luck to you, you’re going to need it with employees like you have in Meadville PA.
Brenda L. Martin M., Ed
No service now being told we have limited service but bill still the same..Use to get full service at home now absolute none ..Even text won't go out ..But that bill rolls in every month ..No credit for no service
Is it asking too much to put a tower up in Glen Allen Mo? Not in Marble Hill or Grassy but Glen Allen. Horrible to have a service that is over priced & can not use it at home.
Boost your signal for rural areas please
My internet was shut off without notice my bill was accidentally not paid due to losing my card and number being change on it . I called and paid the past due amount and was supposed to recieve new equipment in a couple days and it has been five days. Now I call and there is a technical problem meaning I owe 50 dollars on the account that they abruptly closed. I must open a new one but in the mean time I am paying over a hundred dollars a month for a TV package why shut off the internet I cant watch the package that I currently have. I am on fixed income and I am sick I am sorry I made a mistake but why am I treated so poorly by your customer service. I was not told I have to pay the 50 dollar balance before my internet box could be sent out. Can I pick it up at the att store I have been without so long and going on two weeks not being able to watch my tv package. Thank you for any help
I sent a payment out on April 2,2021 for $94.95, to the mailing address envelope which I had Att Atlanta Georgia then on May 3, 2021, I sent out a payment for $95..19 on the address envelope to carol stream Illinois, why the address change, to get more money from customers. I heard the att Atlanta Georgia never received the payment so I sent out another payment $94.95 on June 2, for the April 2 bill, my mother 95 does not call anyone. I have my cellphone I use, being her daughter. All she receives is scammer calls who spoof important numbers and call her number and probably charge it to her number. Att is charging her it was $250 but it has gone down to $124, she has to pay for scammer calls I guess , not right, this world sucks, people doing anything to get more money from the elderly customers. Att getting more money by having an att address to Atlanta Georgia and changed it carol stream Illinois.
I have been without a Phone service for more than a week because of a very noisy line, my appointments to have this fixed have been changed several times.I have spend too many minutes on the phone trying to have this taken care of only to be transferred from one person to another or put on hold for 20 minutes or longer so I would hang up. If I where an invalid who needed this phone I would be in serious trouble. I did finally get my appointment on Friday the 23rd and I think I will seriously consider moving my service to a different company.
the phone in case anybody really gives a hood.
The reason is that I am trying to get help with customer service for mistake and unprofessional way of of getting my daughter to upgrade her phone not been honest and wait to the end of the transaction to inform her that her phone was damaged and it didn't qualify for the promotion
I am very disappointed in the customer service department at ATT. I called three times inquiring about my landline phone bill and the credit I was owed. Each and every time I speak to a customer service representative and explained to them the purpose of the call; I am put on hold for so long, I must hang up. As a matter of fact, I'm on hold as I am writing this complaint. The initial hold time was quoted for three minutes, my phone is reading 19:01 minutes. Please feel free to call me back at 314- 731-3122 to answer the simple question regarding me having a credit on my account or credit my bill. Thanks!
over billed me. and will not tell my why owe this money?
On June 8,2021, I agreed to sign contract to keep internet with att CSR, Karen, sold me the idea after I called to cancel to move to T-Mobie internet. Stated would have it installed quickly. Appt was set for 6/10/21 between 9-11AM. On nite of 6/9/21, att sent me msg needed to move appt to Fri 6/11/21 between 11AM-1PM. I was ok with this. Fri at 140PM, I called att to see where tech was. I was told, apparently, one big old LIE !! Told by rep that tech was held up at elderly Cust to teach them how to use equipment. No problem here, as I am 70. We’ll tech never called or texted me, as requested by me, AT ALL !!! Called att again around 5:30PM to find out what was going on. I was told by him, NO RECORD of fri appt. Stated I wanted to talk to supervisor. I was put on hold for 4-5 minutes. CSR got back on line and stated a SUPERVISOR would call me within 15 minutes. NO ONE called at all. At 8:05PM this evening, got msg from att stated they noticed I hadn’t rescheduled Thursday appt. SIMPLE question: Do you have to be a LIAR or a DUMBASS to be employed there ? Not kidding about this. Dead SERIOUS !! Apparently, someone got rid of Fri appt, prob to cover own ass. I’m going to call T-Mobile , where.I’ve had their phones,( now 6 on acct) since 2005. Offered new internet service recently at about same price. Whoever gets here first Monday, will get or KEEP my service. I’ve done all I can do at this point, except for acting like a complete ass and JERK. J Elliott
I switched on 05/26/2021 from Fiber1000 to Fiber 300. Special offer for existing and new customers for the Fiberglas300 Internet service ended up with paperless billing, Auto pay and $20 Discount ended up to $45( including Equipment Fee). AT&T denies now to provide this price and stated it would be now $79. As attachment i provide a print out of the published special offer as well the Customer Service Summary which I received from AT&T after I changed my plan to Fiber300. I contacted AT&T customer Service 31 times, they are unfriendly, unprofessional and even threatened to cut my Service off. I don't even want to mention which remarks I had to hear regarding my dialect and age. I`m a low income senior citizen and feel greatly abused from this company! I have the Confirmation from AT&T about this special in written and AT&T customer service ignoring it. Because i live by myself and it is very stressful for with almost 70. So my neighbor copied the AT&T Customer summary from th05/26/2021 and sent formal complaint to the Federal Trade Commission as well to the Public Service Commission of Florida. For me it is not understandable how AT&T treats Customers and absolutely doesn't care, basically lies.
Attached you find the Documents
I just bought a phone from At&t. I just got it today it was not what I order and I have had nothing but trouble from customer service I want a Samsung note not what they sent me since than the AT& t website locked me out of the site asking me to change my password 6 times and I still can not log in I do not want thiscphone I want a Samsung note delivered to my home address it's phone is not working it is slow and I need a note to handle my work I have no car so I want my note delivered to me and they can have this phone back I am not happy when the guy left the phone not set up and than I said this is not what I order the note came with a cover this phone had nothing just the box I am a senior and I do not like to be taken advantage of Diane Z Bohn..465 West San Carlos San Jose art 3105 please get back to me I can notveven down load my files on this little phone my old phone is better than this one but I moved my service to upgrade my phone and to get better service I am shocked I want my new phone Samsung Note delivered to my home they have my payment already no excuses from them
I have had a very bad experience so far with AT&t I am going to be paying allot every month for unlimited service and for a phone that will do the job not this one
My bill has been incorrect and I’ve been over charged since October 2020. It is now May 2021 and I just received June’s bill. Still wrong. No matter who I talk to, I get a different answer every time. Adjustments have been made, yet every month I call and waste hours of my time to get the bill “corrected”.
Wife put down payment on Galaxy s21 plus. Was sent s21, not plus. Customer service lied repeatedly. Never once did they try to make things right. Called numerous times, was told numerous lies. Haven't been a customer for even a week. Worst experience ever. I am deeply disappointed how they treated my wife and I.
I am a longtime AT&T customer, having AT&T service since 1967. I currently have landline, uverse internet, and DirecTV service.
My email accounts do not work. I spoke this morning with Stephanie in your AT&T Atlanta Executive Office who assured me someone would get to the bottom of my issue. She called me before 7:00am CST. She informed me that someone from digital assist would contact me to resolve the issue. It is now 3:05pm CST and I have not heard from anyone. That is not quite true as someone called to try to offer me an internet upgrade to 1 gig. I've tried calling customer support since 1May 6th. I have been transferred to 12 different individuals to no avail. Each transfer takes me to the automated caller system and I wait in queues once I've answered the same questions over and over. More upsetting is the fact I've asked to speak to a supervisor and was not put through.
I also attempted to work with AT&T customer service on May 5th. These sets of calls were transferred and made me so upset that I filed the FCC complaint 4757566.
AT&T is supposed to be a communications giant. Has it gotten so big that it no longer provides customer "service"? It appears the only thing AT&T cares about is making a sale and collecting money; that the customer is having issues with AT&T products is not important.
It is now May 10th. I will continue to try to work with AT&T but have no confidence that anyone there will assist me. I have already discontinued my mobile service and am investigating other carriers regarding internet connectivity. I am also looking to try Dish rather than DirecTV. The only service I cannot transfer is my landline; for that I must remain at AT&T.
Other companies value their customers. Somewhere along the line, AT&T devalues their customers.
AT&T in a nutshell
-filed insurance claim on broken phone
-rep told me after claim was filed, i had an upgrade and could trade my replacement phone in for upgrade
-received replacement phone, went to AT&T to trade in. Rep (Ana) told me i have to wait 30 days to upgrade with trade in, was told to call insurance and send back replacement and pay for upgrade. We looked at my account, verified me with my id. She said i was eligible for an upgrade
-called and said i was sending phone back and paying for upgrade since i wasn't offered that in the beginning
-waited 30 mins for rep(Ana) while she was in the back of the store (I asked another rep to contact her)
-Ana came out and said her manager said we cant help you as i have a note on my account saying not to touch account this account and she cant tell me why. Told her call manager
-Manager said i have a lawsuit with AT&T(i do not)
- Told me to go to another store or call 611
-I called 611 to verify, said no such thing is true
-Ana told me to leave and go elsewhere
-Jerome (rep on the phone) was on the phone for 1.5 hours with me and verified over and over again that i was not being rude to anyone and was also confused on why they wouldn't help me.
-Jerome asked me to ask her why she couldnt help me - she turned her head and ignore me
-store called 911
-gentleman came out from the back and told me "its in your best interest to leave the store"
-said i am not leaving - please let the police come here
- police came and said that this was unnecessary by AT&T
-The manager came outside and was talking with the police and said she will show me that it says i have a lawsuit - pulled up my account and nothing of that showed, then proceeded to say she cant access it anymore.
We have been without internet service for one month and att has not been helping at all. The help center had stated that a line was down. It has been more than enough time to resolve the issue. This is unprofessional!!
I have DIRECT TV service at my home and have had for several years.
THIS IS A CHANCE FOR DIRECT TV TO IMPROVE THEIR SERVICE.
The sound volume output on lots of movies is very loud and very low with the TV sound volume set on the same setting.
A person has to set the sound volume control continually while watching these movies.
Most of the time I just change programs.
I KNOW THAT DIRECT TV HAS THE KNOW HOW TO CORRECT THIS PROBLEM.
AN OPPORTUNITY TO IMPROVE DIRECT TV SERVICE.
I can only assume AT&T are like they are because of the lack of good and plentiful competition, especially when it comes to business and land lines. AT&T is, in my opinion, a despicable company. With the lack of good competition, in my opinion, they have become as about a dishonest, deceitful company I have ever had to deal with in the 50 years in business. Their customer service and their pricing and pricing policies have got to be at the bottom of the barrel of 'who's who' in America corporate business. I and from what I hear from many business, the minute some worthy competition with some reasonable amount of integrity, will be the end to the likes of AT&T. Of the many corporate companies that I've had to deal with over the years, AT&T would take the trophy hands down, as the sorriest corporation in America today.
I have been yrying to connect a smart watch for the last 3 days. It is hard to believe. 2 differente representatives told me that that is something that will take a supervisor to do.
Last night they had.me on the phone for over 2 hours and i did not get to talk to said supervisor. Tonight I went through the same thing. But this time while i was waiting forbthe gost supervisor I open at&t chat. I got to connnect with some one who apparently did what I wanted to do. He said that he would get back with me in 30 minutes to check and make sure that everything was ok.the stupid watch us still not working and the great chat helper never got back with ne.
Should I trust at&t. Not at all
They. All they are just a buch of people that don"t know what they are doing. But that a a bug problem. I can just understand that at&t in orxer to save money they might not be hiring skilled people. But that has nothing to do with being deshonest. I am very frustated and I got the imptesion that I made a mistake making bussiness with At&t.
Our church facility gets poor Internet service, which multiple AT&T technicians have confirmed. They state it is because we are too far from one of their centers. Our facility is within the City of Pasadena limits. The wires are copper and AT&T tells us this problem will disappear once fiber optic cable is install in our area, but they give no date for when this will happen.
During lockdown, our "business" depended on the ability to stream. Participants in the Sunday Service needed to be streamed in remotedly, due to COVID-19. While we are able to successfully stream whomever, if anyone, is willing to come in (minister, etc.) to the sanctuary, any use of a remote guest often results in a frozen screen and garbled sound; therefore, due to poor AT&T service we cannot use remote guests. When we are locked down, this inability to stream remotely means that we either must violate public health department guidelines or else close down our organization. Even though guidelines for Los Angeles County are currently loosened, many people do not yet feel comfortable coming into the building.
Perhaps what is most frustrating is that there is no accountability. No one at AT&T is willing to'get to the bottom of this". I suspect that this is because they know what needs to be done, but are unwilling to do it. (Fiber optic cable). The technicians who come out tell us this, but the tech people on the phone are not so honest. Instead, they insist on sending out a technician. The technician that is sent out is always different and comes with no background information about our situation. They are supposed to have access to notes but they don't. This means each new person who is sent out starts from scratch. What is the use of the notes that are kept? We get nowhere this way - it is th proverbial spinning of wheels. This means we have spent a total of hours and hours on hold with AT&T, hours and hours waiting at the facility for a technician to show up, then something gets done which is supposed to have solved the problem, but doesn't. And the cycle continues with AT&T cheerfully apologizing and insisting once again that they will send another technician out.
Our neighbors are having the same problem.
I have asked to be able to communicate with the same person until the problem is solved, but AT&T refuses. They say the technicians are assigned by a national center and they cannot control who will be sent. I was told that these technicians do all have the same manager, however; that there is only one manager assigned to this area, and that he can be asked to look over the case; however, I was not allowed access to this person. I was supposed to take the word of the AT&T employee that this would be done.
On multiple occasions, I have been told that, because of our repeated problems with service, that they would send a supervisor out on the call with the technician. Even though this promise is apparently common practice, the practice is not - a supervisor literally never comes. The two times this was put on a work order for us, no supervisor showed and the technician says it pretty much never happens. So, it was a blatant lie. Honestly, I feel that AT&T is playing with us when the health of our organization is at risk. The disrespect of the customer is apparent.
I only began documenting my communication with AT&T in December, 2020,. and have spoken with them on the phone at least 20 times. They have sent someone out at least 3-4 times. They want to send out another person, but frankly, I feel this would be a complete waste of my time. I am at a loss as to what to do.
AT&T essentially has a monopoloy over our area; it is the only servicer, other than a satelite service (which can be affected by weather) and another service that uses AT&T lines. If we as a government are going to allow them to have this monopoly, then there needs to be expectations of them, just as there are for other utilities.
In addition to doing whatever needs to be done to provide adequate service, they could display concern and a bit of accountability by assigning one person to difficult cases until the problem is resolved. Also, technicians in the field must be able to see notes from previous technicians so they are not re-inventing the wheel each time. These should be simple to implement and would show a concern for actually solving problems.
I made an insurance claim back in oct 2020 I returned my old phone, they ended up charging me 600 dollars because it was supposedly “not returned” my tracking number states that it was delivered to att, I have gotten my phone cut of multiple times, they’ve made multiple cases on my account nobody can seem to help me, I keep getting told that the amount will be credited back to me and nothing has happened!! It has been 5 months of dealing with this!!! Att is stealing money from their customers!!
I did a trade in promotion online 6mths ago. I traded-in a gs7 and got a gs20. The promo was to send in phone that was in good condition and then start receiving a credit of $33.34 for the new phone within 1-3 billing cycles. 4 months in I noticed no bill credit so I called in and have called several times since, only to get different information. First, I was told that they couldn't find info on the phone I traded in, then they said the promo didn't exist during the time I traded it in Sept, next the phone value was low and the screen was cracked. However, before I did the trade-in I was told my phone qualified and it definitely wasn't damaged. At&t stated that they would investigate. Now I'm here because throughout this process of me calling, trouble tickets and escalation have been filed but no resolution. Basically, I'm being told i have to wait and I will recieve a call or email that hasn't happen. In 4 months the tickets are still open that supposedly take 7-10 business days. I am now stuck with paying off the new phone. I would like to add that a sibling on the family plan we shared
has the same promotion he just has an individual line now and traded his phone in store. He has no problems with being credited. After everything I've experienced I plan on cutting ties with this company. March 22, 2021 just confirmed my decision.
I am responding to a final notice letter dated February 22, 2021. This account was closed by the customer effective January 8, 2021 at your AT&T store located in Tukwila, Washington. All outstanding charges ($42.20) were paid in full on January 8, 2021 before AT&T would release my phone number.
Although the account was closed and paid in full, AT&T continued to send me billing statements totalling $127.82 for the months of January, February and March 2021. On February 21, 2021, I called your customer care representative (Brenda) to discuss the charges on the February 6, 2021 billing statement. She stated that I would receive a final statement on March 13, 2021. This final statement would include only credit charges for fees that were incorrectly listed on my billing statement such as restoral fees, late fees, etc. I only received another billing statement in the amount of $127.82.
Your cooperation in resolving this matter will be greatly appreciated. If you have any questions, I can be reached at (425)919-0597.
Sakara M. Tyson
Former Acct #298105574149
Talk to customer service representatives in trade department name Mary was very unprofessional on 3/18/2021approximately around 8:45 am, Didn't want to give information, disconnected phone while I was talking and loyalty department as well same thing happen with Teisha on 3/18/2021 had an attitude when answered phone just go back and listen to recording. I've been with AT&T for over 30 years.
We live in Elk Grove Ca. and have been customers for many years. We have severe problems with cell phone coverage at our house. The phone suddenly drops calls or calls to us do not get through. We have gone to our local store and called several times. Last time we were told that if we upped our plan for more money service will be better. We did that and it was still terrible. We do not get a consistent reason. At the store they said we don’t have a tower nearby. I see several when I drive??. How can you offer service if there is such poor reception? We have gotten a run around but no help. We want to stay with AT&T but why can’t reception improve? An honest story would help. A work around to help our phones at home would help.
I have two AT&T accounts. One is tel 630-554-9564 and the other is 630-544-4577. (one is Uverse and the other ATT Mobility) I have tried to have the billing for these two accounts combined because payments have been misapplied to each account. I apparently have a credit of $107 on the first account and a past due balance of @206.07 on the second account. I spent 45 minutes on the phone today including talking with a manager who said he needed to get folks from the Mobility side on the call to resolve the issue. That resulted in another delay and back to step one of the 45 minute call.
I do not intend to pay ATT late fees when you have a credit balance on one account and a late charge on the other. I have been to the ATT store in Oswego, IL to try to get the billing resolved as well as the unsatisfactory conversations on the line today. I am an stock-holder and I think your management practices of several different subsidiaries billing separately with the same corporate name is ridiculous and management should make some changes. Incidentally, I am told today it will take several billing cycles to get combined billing completed. NOT SO GREAT SERVICE
I have been unable to login to my email account for 2 days. This has been going on for a month. WONT TAKE MY PASSWORD even after I change it. Tried to call customer service and got a guy that did not speak English, I have just about had enough of this. FIX IT or I well have no choose but to get Another IP, THE way it is now it is useless to me.
Very POOR customer service from Brian Singh! My Mother passed away and the AT&T account was under her name. My husband went to the local AT&T store here in Sacramento with a death certificate in an attempt to transfer the account into his name. As a result of Brian Singh's incompetence we have not had telephone service since 7/5/19 and I had to go without internet service for 4 days .....All the while I am grieving my Mother's death.,
SCAMMERS!! Store did not have proper inventory. Told me if I put down my credit card they could get the large and the smaller iPad in stock for me to take a look at. I could choose whichever one worked best.
ALL. LIES !!! The manager of the store took my credit card, set me up on monthly plans for both iPads unbeknownst to me. So now there’s an installment amount coming off of my monthly credit card statement. I’m never signed up for a plan I never signed anything that said I was going to put a plan on the iPad. How I was signed up for a monthly plan is beyond me! Especially for two iPads that I’m now being told that I’m stuck with
Just now I got a call from a blocked number. Only when I declined the call it on masks the caller. The call was from a fort pierce number 772-940- 4987. Store manager doesn’t know that he’s being recorded. It’s ridiculous how I was just spoken to! This guy tried to bullshit me kept disrespecting me by talking over me, RUDE, OBNOXIOUS & defensive. No matter what I said he kept talking over me and telling me his projection of the ideas and events that he claims to place. Completely contradictory to what actually happened. I’m so glad I record everything!! Why does it seem like the state of Florida is filled with nothing but scum bag scam artists .
I NEVER SHOULD’VE TRUSTED THEM WITH MY CREDIT CARD. Do you know they waited 2 1/2 weeks to contact me to let me know that the iPads were ready to be picked up. I had just come home from a business trip and had a termite infestation in my house and I got busy. Talk about totally taking advantage of somebody! There was a two week window of opportunity that I had to be able to return these iPads.
WOW I am away on business right now in Cambridge Massachusetts. Talk about a buzz kill! This would cost me $400 out of pocket now on a monthly basis. I want to pay myself phone bill normally 77 per month it’s over $300. I cannot begin to express how disheartening this is. It seems as though trust is a thing of the past. I never should’ve given my credit card out like that! I thought it was a little weird I never got a receipt or any paperwork from the store whatsoever. QUITE SUSPICIOUS
This is not going to go away for you, which is why right from the very beginning of our conversation I gave you the opportunity to do the right thing. I left you the voicemail hoping that you would choose to do the right thing. Getting an attorney, the Better Business Bureau, Fl Stare state attorney generals office, filing a police report with the Martin County sheriffs, reporting your unethical behaviour and contacting corporate to have you formally written up, are all things that are going to be happening when I get home. Believe me the path of least resistance is always my first choice. I will not allow you to get away with this unethical fraudulent behaviour .
Calling me a bitch just now from your blocked number. Probably not the best move for your career. I honestly have to say, in my opinion you would never have handled yourself with such hysterics, letting your emotions get the best of you, had you not been up to no good. I have never been spoken to like that. Did AT&T teach you to run over peoples conversations with that louder tone, yelling at your clients. Like that’s gonna work
My husband and I have been AT&T customers for 18+ years. This last year my husband passed away and the nightmare began. 7 hours on the phone with 8 people and three trips to local store over the last month and a half and all I can say is your call center people need a lot of training in more ways than one, they have scripts and don't care about the customer.
Had to cancel husband's account, could not just change names, no that would be too easy. Had to cancel Direct TV return equipment and 5 days later pay for new installation. How stupid is that....they could not understand he passed away and I wanted to put account in my name,
And how do you have the right to deny unlocking a phone that was paid for in full the day I bought it, no contracts no payments etc. it's my phone and I should have the right to do with it whatever I choose. Other companies do not do that.
I have never dealt with such an incompetent company in all my life. You think because you are a big company you can control all, well, you can't control people going to other carriers and you are not rated #1 carrier and I can see why because your service is a nightmare. I know this will probably just be deleted and certainly nothing will be done but it has given me great satisfaction just to write this. Your statement when we call is our calls will be monitored well it's pretty obvious you don't listen to these recordings because if you did you would start making some changes.
I will never have anything positive to say about AT&T again. You don't even deserve one star.......
In the middle of May, 2019, my iPhone broke — I went into an AT&T store, and purchased an iPhone XS 257 GB, however, I wanted the 500+ GB, but they did not have one in the store — per the advice of the store personnel, a few days later, I ordered the iPhone that I wanted through AT&T — when this new iPhone XS 500+ GB was mailed to my home, per the instructions that came with it, I returned the iPhone XS 257GB via the box and the label provided by AT&T — the instructions did not tell me to erase the data, and turn off “find my iPhone” — on Monday, July 1, 2019, I received this iPhone in the mail, instructing me to turn off “find my iPhone “ and erase the data (which I promptly did) — the next day, July 2nd, 2019, I put this iPhone into the box provided, placed the label provided on the box, and took it to a post office in my hometown of Fort Myers, FL — I asked if I could insure this package, however I was informed by the post office clerk that packages with prepaid labels cannot be insured — the label demonstrated that this phone was being sent to a return center, with no address on the label, just a barcode (I have a receipt from the post office with the label number on it, as well as a photo of the package with the label on it)— when tracking this package, there is no further information available, except that I took it to the post office on July 2nd — the satellite post office in Fort Myers, FL is telling me that my package was sent to the central post office in Fort Myers — the central post office is telling me that they never received it — in other words, the package is missing, and the satellite office is blaming the central post office, and the central post is blaming the satellite post office, each claiming that the other lost my package — I have called AT&T numerous times, and have spoken to several different customer service people — each of these individuals apologized that I have had to deal with this issue, however none of these individuals have been able to help me make it so that AT&T does not charge me $1,100.00 for this lost phone on my next bill — and in fact, instead of getting this problem resolved, at least two of the customer service representatives tried to sell me cable TV service from AT&T (unbelievable) — all of the individuals with whom I spoke were quite nice, except today I spoke with a “manager” named, Maryann Nichols — she was extremely rude and condescending— when I informed Ms. Nichols that I tried to purchase insurance on this package, when I took it to the satellite post office, but that I was told the package cannot be insured, her response was, “The post office will insure anything if you’re willing to pay”, thus the implication being that either I’m lying about attempting to purchase insurance, or that the post office employee gave me erroneous information — Ms. Nichols told me today, quite rudely, that it is my responsibility to make the post office pay for the cost of the lost phone — I feel that I should not have to do anything further, but rather AT&T is responsible to deal with the post office concerning the lost phone, for the following reasons:
1. I was not provided a physical address that would have allowed me to return the phone via FedEx overnight, and insure the package against loss
2. I did everything to the letter that AT&T instructed me to do concerning returning this phone
3. AT&T has elected to use the USPS for phone returns, not I
4. It was impossible for me to do anything else, other than to follow AT&T’s instructions, which I did — AT&T did not give me any other option as far as how to return the phone, and yet now that the return system (that AT&T chose to use) failed, suddenly I’m responsible, at least according to Ms. Nichols
I have been a customer since 2009 — I have never been late paying a bill, and in fact, I usually keep a credit balance in my account — everyone at AT&T keeps thanking me for being a “loyal customer” — well, if making me spend hours on the phone with various AT&T customer service representatives (who cannot help me with my mobile phone problem, yet still try to sell me cable TV service), and making me spend hours on my days off going to post offices, and waiting there to speak to postal supervisors, is how you show your appreciation to a “loyal customer” then that is scary.
A company called Tele Circuit is calling ATT customers Claiming to be with ATT and have new plains in the area. what happens when you want the new plan is they bill you and take control of the number. The number is then listed as a business number and customer name is removed from the account . After 3/4 months ATT shuts the phone off for lack of payment, when you call ATT to find out what happened they have no records of you in the system. You start getting calls from Tele Circuit wanting you to pay your bill. I got on line and found BBB complaints ,almost all targeted the elderly. This company is using ATT to gain trust of your costumers and the rest is fraud. I was on the phone with ATT, many different departments , for over 4 hours trying to get this mess cleared up for my 87 year old friend. I called Tele Circuit and was told to pay the account in full and they would let us have the number back. We had to get a new number to replace the one he had had over45 years. Can ATT do anything about this??
I have been a loyal customer starting 1988 over 30 years.. for the most part excellents has been great.
I just ordered a hotspot as I was told it would work great with my old plan and findout I wasted have of the day with support trying to get it online
I have an unlimited plan and will not change it. unless I leave att I was told it would work just fine added to my plan with my other 4 phones as being the 5th addition. now im told it only supports 15 gig for a hell of a price. not unlimited as my plan has.
this is no way to treat a customer and for darn sure one that has been with you as you purchased Cellular One as I was one of their first customers in 1986.
If I did this with my customers I would not have a business for 35 years as I have now.
not good idea to treat old customers in this mannor..
sell a product and not full fill your agreement as your team was what sold me and said it would work great.
use to be service was the selling point and keep customers was the goal
now its all about the buck, I am just glad I didn't turn off my old sprint account and still have time to place a couple phones back with them If needed..
unlimited hotspot and unlimited v20 plan has 50 gig wifi per phone which I have never used much of..
the sells people was great on your team, its ATT that has let them and me down. thanks a lot
order 56-826000017952910 was my last order
you have a great team and service..
you just need to teach and stand behind them and their word. as they represent the ATT as a whole. AS I SEE IT. but who cares all about the coin
Where is my $100.00 gift card I was told I was going to receive 8 months ago when I signed up for your service. My account no. 291336736. I have tried calling many a times, but I refuse to be on hold longer than 45 minutes.
Recently I had lost my job in May, and I was in the process of looking for new employment, so I got behind on my cell phone bills, also I had made arrangement to pay at a later date, but I did not get hired until June 28th, So I made some payments and caught up on my rent and other bills, I did make some payments on my AT&T, but that was not good for AT&T, I have an customer for 6 years, so I set up new bank account and I was asking them to give me til July 26 and they can take the whole payment of $926.oo and I would been all set til August bill, but no one would help me so now I'm force to look for a new phone carried for my services, and I really like being part of AT&T. But after dealing with AT&T CUSTOMER SERVICES I DECIDED I WAS THOUGHT. I GUESS I WASN'T A VALUE CUSTOMER AS THEY CLAIM
On or about the date of 4/24/19 a representative, Steve Valentine, stating he was from AT&T came to my door selling service. The explanation started off simple but quickly turned to be complicated as he was explaining the service he could provide with direct TV. We agreed to enter into a simple package. At this time Steve asked for a cash deposit of $200.00 installer fee. Steve mentioned that he had not received official at&t forms but did fill out a receipt on a page of note book paper. Which he signed but did not date. I do have the original if you have any questions. After receiving the direct service we found out that a different package stared also the operation of the service was complicated for us. We than contacted at&t on 7/17/19 and spoke with David to terminate the service. He worked with us by over turning the early fee and was helpful with device returning instructions.
Scheduled new DirecTv installation on July 5th. Scheduled installation 2 times and they never showed up. You sent AT&T to the house. They have nothing to do with DirecTV installations. You all can't get this correct.
I have been without landline service since April 27,2019. There is no dial tone and we are unable to make calls.
If someone calls the house, the phone rings on their end but does ring so we can hear it.
We have brought new phones and the problem still exist.
I have called, wrote, and emailed AT&T on numerous occasions and have not had resolution. All I've had is empty promises that a technician would be sent to the house, 3 months later, no one has come to check out the issue.
AT& T has the audacity to continue to send me bills every month since April, for what? I have no service. What are you charging me for? It certainly can't be for service.
Two things I don't like or respect is a liar and a thief. At&T has been both since April!
I'm tired of the lies, I sign a 2 year contract with ATT for internet and cable for basic and my contract was for $135.00 a month and at our conversations me and my wife asked if we would lose service in rain or storms and were assured this wouldn't happen and we always lose service and our sales rep told us contract was for both internet and cable foe $135.00 a month and received Junes bill and our internet is the same and tv service is $176.00 plus internet $30.00 and due change made last to our account bill $273.58 and I would like to speak to someone in management about all the lies. I have basic tv service without dvr and now have to pay $176.00 a month. DavId Donahue 865-306-3969
I've been a customer of direct tv for many years and haven't been do Agravated as today. My promotion was up so I called to see what other promotions there were. I called hot transferred a few times gave them my phone number and pass code and made it through two departments then the third one didn't recognize my phone number or my pass code. I had a middle eastern or Indian on the phone. He could barely speak English and I had to keep on asking him what ,what, then he got Sarcastic with me. We had a few words and I hung up on him. I have never been treated like that by any customer service by your company or any other. It's disappointing that you have people like this working in customer service. They should at least be able to speak understandable English, be able to bring up your account like everybody else with the same ingormation and not be Rude. Very ,Very Disapointed in your Customer Service. I'm totally disgusted and looking into other cable tv alternatives.
They put in wrong email. Couldn’t access my account online. FINALLY got it fixed, only to find out I can’t access direct tv account because they did not fix it on that side. The rep of direct tv asked for my att passcode and the had the audacity to tell me she doesn’t have access to the att account. When confronted about this double message I got silence. How many reps have to ask for your name address and passcode? Went through 4 reps and 2 hours later, it still is not fixed. 2 hours is a very long time for a runaround to fix the email address. I’m enraged.
My account number is 295743219. I have been approved for the low-cost home internet service though the access AT&T program. I can't seem to get installed because I can't be home between the hours of 1-3pm and The installer do not work weekends. I am a student and I work. I can't take anytime off to meet with an AT&T installer during those hours. I am asking to have a late evening appointment, but all the numbers affiliated with the company the customer services representative are all saying the same thing for the appointment time. That's not accommodating for me. I need a late evening appointment. I can't believe a company of this magnitude does not have technicians that work pass 3:00pm. I have also asked for a supervisor(someone whom can help) and I keep getting individuals reciting the same answer ( the only appointments we have are from 1-3pm). I have asked for a supervisor more than once( not sure if the people or persons I have been transferred to are supervisors). I am just trying to schedule an appointment for service I have been approved for after 3:00pm preferably(if possible)(with in the power of someone within the company) to approve a late evening appointment. My email address is firstname.lastname@example.org or cellphone number is 404-587-0888. I am tried of trying to reach someone whom may have authority. I am requesting someone whom has the power or right to give orders or can make a decision to accommodate my situation.
I keep having sporadic internet. Trying to stream tv shows and it keeps logging me out. I have to keep resetting my router to get service back. This is every day at the same times. Why am I paying for services that I keep losing. Fix this, and don’t tell me because it’s the weather. Happens on nice clear sunny days. Tired of this. Fix this!
Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.
If I could give ATT&T zero stars I would. I wish I would have never switched over from Comcast. Your customer service is horrible, your customer service reps have no idea what they are doing. I have been transferred so many times and no one ever handles the issue correctly. I have to contact my resident rep for help. I still have issues with my bill and no one is willing to correct it. I had ATT&T for three weeks and it has been a horrible experience. I will never refer anyone here.
Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.
my internet goes out from 7pm to 11pm every night. started around the 18 of june and it is the 12 th of july. servicemen have been out 3 or more times. they all say the problem is not at my house.
We have moved our business to a new location and can not activate our fax machine which is 213 607 2278 for the last two months.
we have called and talked to over 34 representatives with no success. they are not helping us and only promise to take care of it with not doing anything.
How do I make it ZERO stars? My husband and I set up an appointment at the beginning of last week. It was set for Tuesday July 9th 1-3 timeslots. The tech did NOT get to my house till after 4:30 did a few things and then stated sorry drop line from the pole to the house is bad need a new one. Please call in the morning and let them know that you need a new line and then to set you up for install. We said thank you and he left. On Wednesday 7/10/19 @ 8:21 a.m. we called and spoke to customer service and explained the situation. Paul( doubt real name barely spoke English) said he will have a tech out there to fix the line then the tech will let install know that it is ready. Install would then call and let us know appointment time. Next thing we know.....we receive a text @ 12:33 saying sorry we missed you! What?????????? How did you miss us as you did not call and set up the appointment. So my husband calls and wants to speak to a manager at 12:41. CS Rep says sir let me help you. So she gives us an appointment for Friday July 19th from 1-3! WTF 10 days from our original appointment? Cause of your mistake? So then my husband demands to speak to a manager and the CS rep puts him on hold for 15 minutes then comes back and says that the manager has our number and will call within 1-2 hours. Yep no call back. So I then start calling at 3:51 p.m. and get Alexandria, she transfers me to Jaron. He is the wrong department so he sends me to Mickey. I explain the situation to Mickey and she puts me on hold for a manager....yea no hold hung up on. So I call back and get Demarcus in product support I ask for a manager and get hung up on. I call back and get Jacks in combined billing hung up on again. This is every time I'm put on hold for a manager. I call back and get Shayna again probably not real name and she transfers me to Jen in Direct TV. Jen states that they can NOT transfer calls out of Direct TV. What? You can NOT transfer a call? Nope so I hang up and call back again. I then get Alyssa and she hands the phone to Shawn. Shawn is a floor supervisor, He is gonna get this straight. He takes my number and says I 'll call you back before 6 p.m. today. Again NO CALL BACK!!!!!!!!!!!! So I call at 6:20 p.m. and get Ralph in Tech Support and he says well Friday July 19th is the earliest appt and he just can't fathom how all this took place as that is NOT the AT&T way. So I call this morning at 8:37 a.m. and ask for the Complaint Department. I get Iris in customer support who transfers me to Liceria in Customer Loyalty(haha joke) I ask Liceria for the complaint department phone number and she says mam we don't have a phone number for the complaint department. Uh? Ok give me a corporate number. She then says she doesn't have that number either. So she puts me on hold and "asks" a manager for the number comes back with 210-821-4105 which when called sends you back to AT&T customer service! So Eric answers the phone and explains that they don't really have a complaint department how can I help. I told him never mind that I was filing with the BBB and other entities cause I do NOT trust the word of the reps in the departments.
I scheduled a visit with your rep yesterday because the cable box was not working on 1 TV, and the DVD was not working on the other TV. This past January, a rep was out due to several other issues, and he disconnected the DVD from our system. Tom the rep that has a thick accent and cannot be understood, took the schedule and read it back to me: July 9, 2019 between 10-12 and the rep is to call the customer for directions. At noon no rep so I notified the office but your answering mechanisms stated the time was changed by the company to 12-2. Then at 2Pm still no one. A phone call was made again and I blew up because they stated we needed to wait out the rest of the day due to problems with your reps. My husband had been in the hospitals since 12/9/2018 and in no way was I going to wait until the end of the day on July 9 for a rep to appear. I was told that there were problems. The issue is this, when you schedule the time, keep it. If not notify the customer. If the problem was your problem, rectify as soon as possible. And finally, always remember that if you want the business, the customer is always right. Joy V. Fritz. 815-725-0605
They are stealing from people to have a policy that states they can charge a full months payment if you cancel before billing cycle ends, even if it is a day before it ends. This is stealing to charge a person for a service the cannot receive. They are charging a full months payment for a service that you have turned off, because i choose to cancel? How it this possible, how did the FCC allow this to happen , how does FCC allow them them punish customers for not wanting their service. Why do i say why does the FCC allow this, cause she kept repeating that FCC allows them to. This is a brutalization of the public! I chose to canceled cause the were charging me for a service that went in and out and i barely i had service it would be out for days . I never actually received the mbps anywhere close to what i paid for. Then when i spoke to someone she lied first she said they sent emails, then when i asked to speak to a supervisor she said her supervisor does not speak to customers. Then she tried to tell me the corporate office is in GA, it's in Texas. I will never return to ATT I had service for 3 years and never missed a payment but had major problems with billing, service not working a the poorest customer service i have ever experienced, I think of the elderly people on fixed incomes that they cheat under the guise of this is policy.... YOUR POLICY IS TO CHEAT YOUR CUSTOMER!
This really sounds like a great company right , give the worst internet service i have ever had, then you say the FFC says you can punish me because i don't like it. Your company needs me and people like me, I recorded the conversation and intend tell all that will listen about how ATT treats its customers. Thanks but no thanks.....
i called back in feb of this yr to have due date moved to 15th due to my check comes then. it still hasnt been changed i get charged monthly late fee and i am tired of it. tired of calling and getting no where. i want it changed. i want refund of all late fees. also i got a new phone free on next with new line yet there is monthly charge on my bill for that phone. i have had att for over 40 yrs and in the last ten i have had nothing but trouble with attt. not doing what they say. not fixing things when i ask. out right lied to. gotten so expensive. some one needs to train the chat people phone people how to fix things. and not lie to customers
I have been a direct TV customer since December 2006, and I can't remember having so many problems until ATT merged or purchased Direct TV. I am now searching for another TV provider due to an extremely high bill and poor customer service. I have called multiple times regarding many problems. 1.I was told earlier this year that my equipment was outdated and if I wanted to continue to view my local channels, I would have to get the new equipment, so in or around June the new equipment was installed. The new site is very confusing to navigate, the old movies, some of which I have never heard of are for rent with a unrealistic fee, my recordings, which I loved were deleted. I was not told this would happen, I have called too many times to count re: the bill I received for $227.41, all to no avail, I have been given many reasons why the bill is so high. There are many other reasons why I am actively searching for a new tv provider. I am 74 years old who lives on a small pension and social security, and can not pay this outrageous bill. If no reasonable alternative or option is offered, after my next billing cycle, I will no longer do business with Direct TV.
My Wireless TV Receivers have not been working. I have had this problem off an on for awhile now and previously a technician came out who temporarily fixed the issue. The problem is back now and I cannot watch TV. I have personally attempted to diagnose the problem and troubleshoot it on my own as I have a technical background. I also contacted you technical support team to get the problem fixed. My problem now is that your technical support department continues to want me to work on you equipment. Initially I worked with them however after having been on the phone for over an hour with no results I refused to do anything further.
I am not an employee of ATT and I am not required to do work for your company. As such, if your technical support team is unable to fix the problem remotely and they require someone to physically do work on your equipment... They need to send someone to do that work. Your own technical support manager acknowledged he is requested me to do work on your equipment to fix the problem. If ATT expects me to do work for them then they need to pay me just as you would an employee. In the end this could all have been avoided if they just sent out a technician however they spent 45 minutes arguing with me and threatening to charge my account $99 for an "on demand tech". I am not sure what ATT teaches their employees or if there is any accountability for their actions but this is completely unacceptable.
My time may not mean anything to your company but to me my time is valuable. I expect ATT to compensate me for my troubles and do something about this as I am strongly considering terminating my service. My family also has a very large cellular plan with you company and if this is how you will treat loyal customers of 10+ years then we will terminate that service as well.
Employees that failed/refused to assist me:
Reuben - first person I spoke to.
Gauard - first supervisor I spoke with.
Rohit - second supervisor I spoke with.
I started my internet service with AT@T in May and was lied to about what my first payment would be. I got a statement that charged me for installation. I called AT&T customer service and explained this was unexceptionable to gain customers. I was told we they were sending a 200.00 visa rewards card and can pay the bill with it. I never received it. My service got disconnected for a the amount due with installation fees. I also got charged a late fee for service interruption of $9.25. I called 800-288-2020 on 6/28/2019 at 7:30 pm eastern standard time and the call center was closed. I was prompted to use the pay by debit or credit card which I did using the account number related to my plan. When I finished paying I received a confirmation to my cell phone. My service was never restored. I called again to find out the payment posted to a singular account that I don’t have.
At&t this have been a complete disaster and your call center Reps need more education how to handle escalation. Instead they transfer to departments not associated with my reasons for calling.
when I first moved to this address at&t offered me DSL service over time as the telephone lines degraded they degraded my service to uverse 6.0 and then down graded it to 3.0 and now to 1.5 which I am actually at about .784 tech support is useless stay away from att
No one in San Antonio knows anything re: Locast streaming service, the nonprofit streaming company AT&T gave $500,000 to. The service is in Dallas and Houston. Is it in San Antonio? If so, how do I get it? If not, why not?
There was an article in today's newspaper, Business section page B2, talking about Locast. Why do AT&T emnployees not know about this feature?
I have been a customer since 1999 with an A+ credit rating (which was verified on the call) and today my cell phone service was suspended due to information that resulted in a non-payment of bill status. I unfortunately became aware of this suspension while on route to pick up my son who had an EMERGENCY situation (which I was thankfully informed of via my home phone service). Due to the cell phone suspension, he could not contact me and vice versa. After vigorously explaining this to customer service, while in my car, they informed me that AFTER I made a payment my phone would be re-activated....in 30 minutes!!!!!!!!!! Do they have children?!?!?! ANYTHING could happen in 30 minutes. This is a horrible example of customer service gone SERIOUSLY wrong. Totally unacceptable but sadly not shocking. End result? After vigorously demanding immediate service re-activation, due to the situation, within minutes my phone was restored. Sadly this was not done without making some form of payment. Completely inconvenient and horrible service from att. Thank goodness my son was ok when I was eventually able to reach him. I feel sorry for anyone who has a similar situation or someone who is in a car accident or who is stuck in a ditch. Shame on you att for treating your customers this way.
I went to att store in Hartford ky to take care of some business. the man that worked there today 6/15/2019 immediately
said he didn't want to see the paper work I had and to get out of store and not come back because he accussed me of trying to do something illegal.which is not true. he is the most arrogant and rude person I have ever seen. does not need a job working with public. somebody needs to call me so I can tell complete story 270-256-6738
I have a complaint I was supposed to be in a bundle according to the lady at the loyalty department. Customer order number #4526221041A.Saturday, December 29, 2018. I was supposed to pay for internet speed 50 for $40, home phone $27, and DirecTV $19.99. I had to call again in the month of January, February, March, etc. I do not have time to do this every month I work, go to school, my daughter goes to school as well. So we need the internet. I find out that I am paying $87 for the internet and home phone what happen to the cable that was supposed to be included in my package. so when I receive a bill from Directive that I suppose to pay $242 "we cut your cable off are you gon pay this bill today" I'm like what I paid at&t through the at&t app on June 1, 2019, $87 what I am supposed to pay". "The guy says no I don't see it." so I asked to be connected to the loyalty department. I was transferred. so, then I was able to explain to the lady what happened? Her response was "ok," can I ask you a couple of questions"? I said," sure". I gave her all the information that she needed. After talking to her getting nowhere I asked to speak to her supervisor she places me on hold. She comes back and says, "well I spoke to my supervisor and I explained t to her and I'm explaining it to you." My response is "So. Your supervisor doesn't want to talk to me?" "I feel like someone didn't do their job keeping my package in a bundle. Here it is I'm paying $219 for the home phone and the internet. Where is customer service here? No one is together, the two companies are separate. I asked again before I hung up the phone can I speak to your supervisor"? She said, "She said that she would call you back" like I am her relative, friend, or colleague or something. I would like to know who took me out of the bundle. I feel that I shouldn't have to pay for something that I thought I was already paying for. I didn't receive the services that I was promised even after talking to Steve from DirecTV in October per his boss giving me services for $19.99. Nor for receiving services promised to me per the lady I spoke to on 12/29/2018 or the guys I spoke to regarding this on several occasions but I have the surveys you send out stored on my phone regarding the service received on any particular day. I never received my credit for the overpayment on my bill. I'm seeing now that the DirecTV bill was promised to be on my bill but never was placed on there after all these months. I would like the fault to lay where it supposes to. I have to send my bank statements when I find them to show my payment to AT&T. I will be looking for a response and a refund check within the next week thank you very much.
I live in Shasta Ca where the Carr Fire occurred in July 2018 . We have had no phone service since then and was receiving a bill from AT & T every month since then. Which is illegal . Anyway about on June 12 I had someone to come out to install everything and the tech was here for about 5 to 6 hours and had someone come and help him run the line from the road to the house ( which the tree limbs on some of the trees had to be cut , which my nephew got on top of the garage, that is half way from the road to the house and cut the limbs off the tree next to the garage and helped the tech with the line over the garage ) then the tech that was here first finished the job on the outside and then came in to do the job inside of the house. He had to keep going out to the road to the box because the light was not coming on or would not stay on. Finally he said he would have to have someone else come out the next day to check it because he could not get it to work. The next day another tech came out and he checked everything and said he would have to go back to the yard because the line was broken and would have to be replace, which he did, then after he hook up the line he told me that another tech would come out later that day to finish up the job on the inside because he was not trained on the wi-fi . It was then that I told him that I had received a call from AT&T that morning and was told that someone would come out to do the outside work and the next day another tech would come and do the inside . He told me that they would be someone out that afternoon to finish the job and I told him ok. No one showed up that day or the next morning to finish the job so at 2:00 P.M. I called AT&T and was told that I had to reschedule for another appointment to have someone come and finish the job and was told I would have to wait until June 20th for an appointment . Needless to say I am not a happy person at this point . I have wasted 3 days sitting and waiting for someone to come and do a job that should of only took 1 day to do and now it is going to take 4 days to do. I also called and spoke with a Alex about this and she could not give me any answers as to why I was told that someone called and told me that it was going to be the next day and no one showed up in fact she didn't say anything dead silent!! I am hoping that this will be the end of all of this and that by me complaining about this that no one else will have to go what I went through....
Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury! OK --- I just now tried to submit this and got an ERROR message!!!!
We called AT&T customer service at 18002020 to find out if we could switch our internet service from DSL to Uverse.
After a twenty minute call where we were asked for every piece of personal information including our Social Security Numbers, We have been AT&T Customers for over 9 years we still couldn't get the question "what is the price difference to upgrade to Uverse?' answered. This is the first time I have ever written a complaint letter to anyone
Your Customer Service people are going to have to do better
Received notification from AT&T that as of 2/20 I would lose my local channels from Direct TV if I did not get an equipment upgrade which was supposed to be free - but after reading the back of the notification it states I would be charged $10.00 for HD, $10.00 for DVR and $5.00 for Whole Home Service - it also states that after three billing cycles these fees would be credited to my account. I have called every number to have this explained and to verify these charges of $75.00 would be eliminated after three months. Unfortunately the Customer Service reps I have spoken to are either misinformed or poorly trained as I have been told so many different stories I am unable to verify these charges are not permanent. Being a senior citizen on social security I cannot afford to have HD or DVR installed if I am being charged for something I don't want and don't care about. I have set up an installation appointment for 6/24/19 but if these $75.00 increases are not eliminated after three months I will be forced to cancel my Direct TV account. Please verify that these increased charges will be taken off my account. No one in Customer Service will give me a straight answer.
Dear AT&T, I reside @ 8750 Mell Manor Drive # 35 La Mesa , CA 91942. Approximately 2 months I received a letter from AT&T advertising for cable and internet service their was a told of 3 services to choose from and if you chose one on you receive a gift card I chose the package with the 100.00 visa gift card and the ATT&T, customer service told I would receive the $ 100.00 visa card it 4 weeks after my first payment. As of today June 14 2019 I have not received my $100.00 visa card. at point I fill I was lied to by your service representative so I would take the deal. I found out that the card was never order when I called AT&T to check the status. I just want to know this is not right- being dishonest to people to make money I was always told that AT&T was company good ethic & high morals if AT&T, has these values you should makes this right.. If someone would like to speak with me I can be reached @ 619 .490.3707.
Tony Reece .
Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury!
Switched 3 phone lines from business to personal. One is operating 2 cannot receive or call out phone calls. Both can receive texts and emails, however it has been 48 hours since this has occurred. Spoke with At&t on Tuesday and they said Phones would be working in 24 hours they put in a ticket, called on Wednesday, same deal put in ticket will be working in 24 hours, called today, same put in ticket will work in 24 hours. So now I'm heading towards 72 hours without service on 2 lines and it is obsurd. I need immediate action, I'm sure I'll be paying for the two-three days my phone does not work, so I need immediate action. Beyond livid!!!
At@t representatives lied to me over and over I called at least 10 times to get the matter taking care of each one gave different answer they was rude and not 1 person told the truth ,I been customer for over 11 years and have never occurred such attitudes they would quote me something the the next person would be like oh know ,I have never heard anything like them ,I will soon not be there customer
On 6 Jun '19, my internet stopped working. I assumed it was a momentary outage (as has happened often, in the past), and waited for it to resume. It never did.
On 7 Jun, I called AT&T, and after a short troubleshooting, was given a repair window, of 8am-12pm, on 11 Jun.
On 11 Jun, just before noon, I got a text, implying that the techs were running behind, and would I like to keep my repair, for today. I answered "Yes", and continued to wait... and wait... and wait. Eventually, I called back, and was told they could set me up another appointment!! I told them all that had occurred, & asked if anyone was going to come fix the problem. After playing round-robin, with multiple operators, all telling me I needed to talk to someone else, my daughter asked to speak to a manager.
The manager FINALLY told her, that it wasn't me, & that they had a line problem! So I had waited all that time, for nothing!!! He told her the techs were still at it, & he expected it to be fixed today. Later that day, I get a call, from a "Charles", telling me the issue was fixed, & to call if I still didn't have internet. I called multiple times, & no one answered, or called back!!
On 12 Jun, I called AT&T, and was told they could setup ANOTHER appointment!! I asked to speak to a manager. The manager told me I was being setup, for a TWELVE hour window, this time, but didn't need to be home. I responded, that in a way, I did. You guys could fix the problem ANYTIME before 8pm, and at that point, it would be too late to do anything about it, if it still didn't work. I also asked why I had such a large window, I was trying to be patient, and wait my turn, but I had already waited!
I had no choice, & despite the extremely bad service, I ok'd my only option. When I said I wanted credit for the WEEK, I had been without service, this 2nd manager told me she could only do 6 days, because I hadn't called in that 1st day! I explained that was because I thought it was a momentary outage, that I had become accustom to, with AT&T, and that with all that had happened, I was surprised she wouldn't give me that final day.
She told me she couldn't, & that my credit would be for $12. So after all that's happened, & still might happen, you're going to quibble about $2 (the amount of one more day's credit)?!?!?!? It really shows how much you care about your customers!!!
It really makes you wonder how Verizon would have handled the situation.
The Customer Support Center, which is obviously an off-shore operation is staffed by under-trained and uniformed personnel who are a complete discredit to AT&T. I tried to communicated with the customer service operator that I needed an 800 number or email address to send in a proof of payment on a billing issue which I thought had been resolved on a previous call. The woman I spoke to did not understand that there were method other than on-line access in which to resolve the issue (Fax or an email address). She informed me that no supervisor was available to speak with me and was unwilling to take my number and have a supervisor contact me at a later time. This is probably the worst customer service experience I've encountered in over 20 years.
Your customer service center lied to me! No one showed for the promised repair service! That cost me Bye-bye AT&T - going to your competitor.
Our AT& T home service failed on 6/4/19. No calls could be made or received from the home phone. My wife and I reported this to AT&T customer service department 6/5/19. No one could not tell us anything and the recipient of our call could not speak very good English. We finally found out that a service person would come on 6/10/19. This is very inconvenient to be without telephone service this long without anyone being able to tell us what the problem is, or not being able to resolve the problem. We have had problems with the internet recently. We all know that services do break down sometime. But when no one knows what the problem is and do not communicate with their clients in a professional manner, it makes you feel like it’s got to be a better provider somewhere. We have been customers of South Central Bell, Bell South, /AT&T since the early 1980’s. We had to provide all of our information each time we called about this problem, and there has been quite a few. I know your company can do better than this. If it cannot, please let us know, so we can start looking for another alternative.
Our service has continued to get worse even though tech support assured us they would fix the problem and call us back two different times but did not. I pay the full price on my bill each month but am not receiving good service. We have been running ping test over the last two months, which can be used to observe network latency, and I am including some of these so you can see what is happening to our service. A ping that times out is in excess of 4000 ms, which is more than 4 seconds of the computer waiting for a response from the server. An average ping should be about 23-40ms if everything is functioning properly. If the people you have working to resolve these problem can not do their job fire them and hire someone who can. Unhappy customer ,my email address is email@example.com
Every month my bill goes up and for no reason. I was told my bill (for TV and Internet only) would be about $ 86 a month. For one month is was that, the next month $ 92 and for July now $ 131. Why is there no one regulating this rotten company ??? My initial special 2 year promised price doubled in 8 months. The promised gift card was a lie. I was charged $150 for burying the cable because they sent an idiot to bury it twice and both times cut through the cable. Third try, I had to pay for it. The techs (original set-up) ran wires on the outside of my condo (on the siding) for which I got a written complaint from the HOA and almost got a fine. The only reason I don't leave this darn company is that they are only slightly better than Comcast and I have no other choice. I would never recommend this company to anyone other than my worst enemy. I will call AGAIN to see about fixing my monthly cost but I know I am wasting my time and energy...it will only happen again next month and the month after that and on and on. I am cutting the cable as soon as I can. (Senior citizen on a fixed income....thanks Att/Direct TV) Another company is getting closer with their fiberoptics.....THEY will get my business as soon as they come down my street. Hopefully they won't be run by a bunch of crooks.
I was going to take my granddaughter off pre paid and get new sim. but rep said if I add a line I could get new phone free. then I get email saying there is a charge of 9.00 month for phone but after three months I will get credit. not what I was told. also activation free there was a charge. also I could change phone number to one she has right away know told have to wait three months or pay for phone not what I was told. I will never recommend att again. it has gotten expensive and they lie all the time. sprint t moble offer same plan on 4 lines for 100 and four new phones. I have had nothing but problems with your wirless servie.i do not like being lied to
Hi, I need to express my dissatisfaction about my experience, I am really frustrated with the wrong info gave to me by a representative. I do not have a current direct TV/AT&T service and I call and ask specifically information. My fiancée does have direct tv service, I ask if he can add another home (like a second home) and add direct tv service, the answer was yes and agent quote me $49.99 plus taxes or $39.99 with a $10 discount since he have a current service. in the chat I specifically ASK that the new service was on another home and a discount was going to be applied. basic channel (PPV) + canal sur+ 2 receivers (one free) - when he call this morning to put the service, oh surprise, this is not allowed.I contract customer servie and after a conversation I ask directly if they can honor the incorrect price quoted, is not about the $10.00, is about the fact that they provide me an incorrect info when I was very specific of the situation, I do believe that this is not a good way to represent AT&T and it become a very poor service.
I would like to know if there is a way to honor the price of $39.99 with all the inclusive, so he can add our home into his current account.
I would apprciate your repsonse in this matter-
you can contact me via email firstname.lastname@example.org or 602-697-2937
Here is a copy of the chat with agent Katherine, yesterday approximately noon.
AT&T: Hello! Before we get started signing you up for DIRECTV NOW, may I have your name please?
Katherine: Hi! My name is Katherine. How can I help?
Me: Boneka, HI, I am looking for the Canal Sur (Spanish)
Katherine: I will be happy to help you
Me: how much does it cost to have it? I do not have cable a tthis moment, I am really interested basically only on this channel, I understand that I will have to get a package, what are my options?
Katherine: To make sure this is for Directvnow
Me: direct tv or direct tv now, I need the cheapest since literally that's the only channel that I want
Me: is there a discount if my fiancé have his account at his home? will he be eligible to have a second account, is there a family plan? just curious
Katherine: Let me check the based plan for you
Katherine: Please give me a few minutes while I look into this.
Me: ok thanks
Katherine: Thank you
Katherine: Thanks for your patience.
Katherine: I have checked and currently Canal Sur it is under negotiation for Directvnow
Me: under negotiation?
Me: my fiancée have the channel at his home
Katherine: I see we we Canal Sur under Directv satellite
Katherine: under spanish package for $7.99/mo
Me: is a Peruvian channel
Me: how much it will be if I only need that chancel or do I have to do a package?
Katherine: To get the channel it will be required to get a package you can get the basic package and this channel
Katherine: Can I have the full address and zip code where you're planning to establish the service?
Me: what is the basic? how much?
Me: 13651 s 39th st, phoenix az 85044
Me: is this something that my fiancée can add on his package and have it in two homes? we are half and half
Katherine: let me check for you based in your area
Me: ok thanks for your help,
Katherine: So welcome
Me: r we able to keep this chat via email? before I make a decision I need to check with him with the options-
Me: another questions - we are planning to move together later, what happened if both of us have our lwn account, if one needs to be cancel?
Katherine: Absolutely, he can combine it with his services and will get one bill and a discount
Katherine: How many TVs will you be connecting to your service?
Me: I may do 1-2 or 3
Me: how much is a discount if he add my home to his account? ( I still need to have a basic package
Katherine: Will be $10 off in the monthly bill
Katherine: The package is for $35/mo+tax this package comes with free HD DVR
Katherine: and there is $7 charge for extra receiver
Me: How much will be the total with two receivers and with or without him
Me: thanks and sorry for so many questons
Katherine: Sure let me give you the total price
Katherine: Thank you for waiting.
Katherine: Based on what you have shared we offer Directv select over 155 channels +Free installation +Free HD DVR + 2tv +Canal Sur for $49.99/mo+tax
Katherine: With the combine bill discount will be $39.99/mo
Katherine: Just checking to see if you are there so we can continue.
Katherine: Please let me know if you're receiving my responses or I will need to end our session.
Katherine: Our chat session is now ending. Thank you for choosing AT&T! We appreciate your business.
Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.
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We have had excellent service until about 6 weeks ago, a storm came through and according to your service department, a tower was damaged in Blount County Alabama on Coy Road just off of Blount County Hwy 33. We have contacted your service department many times and were assured the problem would be fixed. Before the storm we had 4 and 5 bars of service on our cell phones now on a good day we might have 2 bars of service. We have internet (trough a mobile hotspot device), cell phones and tv service with you. We are having dropped calls, and loss of internet service, with degraded connections on both. Our home phone is VOIP and we have dropped calls and broken talk on this phone as well. The tower has not been properly repaired or our service would be much better than what we are receiving. Thank you for your time. Ernestine Chambers
as usual at&t is useless. i pay for phone service and about once a month some tech pulls my pair for someone else. useless
These idiots tried to charge me a 500.00 deposit per line for prepaid phones they will not get my business.
I am constantly loosing service. Although the problems are eventually resolved it will happen again. I am still waiting to have the line repaired again. This always takes over a week and then may not be totally resolved. Example: In April 2019 I lost service. After a week the repairman came and said he repaired the line. I had to call the next day because of constant static. He came back, checked the line but told me the problem was with the phones in the house and not the line. He told me I needed to buy new phones. I did buy new phones but that did not resolve the problem. I called him again and he checked the line more extensively and finally found the problem. After waiting a week for him to show to repair the line, it took another week to resolve the problem. I do not appreciate being told I needed to buy new phones, doing so, and then finding out that was not the problem. Now my phones are out again. This is totally unacceptable and should not be tolerated by a professional business.
During a storm last Monday a fire burned cables on a telephone post. The cables have to be replaced. ComEd came and replaced electrical wiring. AT&T has been promising me since last Wednesday that a new cable had to be put in and it would be okay. 4 different technicians have told me that the cable was being replaced the day they came out. To date - nothing. No one at AT&T can tell me when this problem will be fixed. They said they cannot communicate with the people that put in the cables. I find they very strange that a big company like AT&T cannot communicate with people who do their work. I work from home. I feel I have been very patient. This needs to get fixed.
I have had 3 failed service attempts with a field tech. No call back or reason saying why they were a no show. I called in on Saturday, spoke with a mgr by the name of Bernetta who promised me the issue would be escalated to 2nd level. Still no response. Called in again today and spoke to Jay, who couldn't (or wouldn't) give me his call back number. Claims to have rescheduled me again for Wed btwn 12-4. I need an explanation as to why it takes 4 calls at almost an hour long to resolve an issue. This is extremely poor customer service and need a call back at 314-704-1951.
My cable keeps cutting out, msg "connection lost". Tech came out today installed new box and problem started again. I live in an apartment complex and a few residents are having the same problem with ATT. The wiring in this building is a mess and needs to be updated NOW. What can I do to get good service again.
6800 Mayfield Rd # 409
Mayfield Hts., OH 44124
I moved my service and was due a $400 reward card for moving and when I didn't get it, I contact them. They told me yes I was due the 400 but I needed to speak to rewards. I speak to them and they say it was only 100 and it expired. Customer service told me I was owed nothing.
I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago. While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done. My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.
First I want to say that AT&T is the worst company I have ever had to deal with in my whole life when it comes to customer care. I have been lied to continuously for 6 months now and with no resolution thus far. I would think that with a corporation as big as AT&T, you would have better customer care and make sure there are resolutions that do not keep lingering for over 6 months. I have an existing account with you (acct. #152144336 Jordan Douglass) as of now. I will talk about that issue at the end though.
The issue I want to complain about first is about account # 119331175 Jordan Douglass. This account is closed and was one that we had back at an older place we lived at in 2012. When we moved to a new resident we had to get another internet provider since you did not service that area at the time. When we left your company we were told that there was no need to return equipment since it was outdated anyway, so we boxed it up and put it in the closet during moving. I left it there and when we moved to the new place this year I found it and did not throw it away.
We moved from that area as of April 2016 and into the AT&T service area and got new service with you. So here is the problem.....When we moved here in April 2016 I called ATT&T and asked about service here for internet, cable and phone (landline) I was told by your agent that in order to get service here I would have to pay for equipment that was not returned from old account and also pay the $481.00 equipment fee until they receive it and once received they would reimburse/refund me my $481.00 back within 30 days after receipt of equipment.
I made sure I asked the AT&T agent if I would get my money back in that time frame with no issues and they assured me I would. That was a lie. I just want to say that the only reason I never returned the equipment in the first place back in 2012 is because we were told there was no need since it was outdated equipment. That was also a lie. I returned the equipment April 26,2016 and your company received it April 28,2016. I waited a month before I called to inquire about my refund on that equipment I was promised by AT&T's people. They told me that it would be another 30 days. I waited and did not receive anything. I called again and was told by an agent that it takes 90 days to get a refund, not 30 days.
So since it was past 60 already I would only have to wait another 30 days. The agent also said that if I didn't want to wait that long I would be able to get that $481.00 credit to my new account. I asked if that was the ONLY option at the time and she said "No, you can wait 30 days and get a check or get a credit right now to new account" I opted to wait 30 more days. This was a lie. I called again and spoke with an agent who was a supervisor. We discussed the whole situation and at the end of the conversation he assured me that I would be contacted with in5-7 business days by someone after they listen to the calls where the agents made those promises and lied to me. He said that IF they see that the agents lied, I would be getting a credit in the amount of $481 to my new account or a refund.
That was over a month ago. I did not get a call. I have called several times and I get the same old story that someone will be returning my call that day and no one does. I have to repeat this over and over and over every time I call and then again when I am transferred. I am s tired of repeating myself. I just want your company to do what they Promise and just give me the money I am owed. You got your equipment, Now I just want my money and or credit so I can be done with this and move on. I do not want to mess with this further, but if there is no resolution I will find a way to reach out to someone else and resolve this matter.
The other issue is with the New service. Where I live the cables/wires/lines for our internet and phone service is on the ground and every month we have to contact you to send out service men to repair them. There are power poles out here and our community is wondering why you do not put them on the poles. I work from home and so does my neighbor and we need our internet and phone service in order to do our jobs. We can't work if there is no service. I have had to miss a whole day of work due to the neglect of fixing this problem. I will be very unhappy if I lose my job over this continuance of outage due to your company's lack of taking care of the problem.
Again, as of Now, I am a customer. All I am asking is to resolve these issues. Your company is not supposed to be some shabby fly by night company, but as of now it feels like it is. I would like to think that you take pride in your company and care about the customers that support you. If it was not for the customers, you would not be a company, am I right? So with that being said, I would like to think that you would attend to this matter so that we can move forward without further ado.
You do not need to write me and tell me that I am not getting a refund or credit because it was returned way after the allotted time, because that has already been said and I do understand that now. But I also understand that your agents know this policy as well and should not be making promises you can't stand by. I would not have bothered returning outdated equipment if I was told that I was going to have to pay for it anyway. Do you understand where I am coming from on that? It just sounds like your company lied to me and told me that just to get money out of me on April 2016. That is just bad business ethics.
I got bill 119.03, for the month of Bill Cycle Date: 08/09/16 - 09/08/16. I was upset about International Long Distance (2. Minutes Billed 16 56.32). Intentionally i did not make any out bound calls to out of the country, I would kindly request you to remove this Internationally billed amount. None of the customer agents are not understanding my situation. I am with AT&T more than six years. Please understand my situation. I am hoping you to resolve this issue, and deduct the amount and finally to providing loyal customer service and satisfaction to the end customer.
I spoke to Jessica Fox who is a collection specialist on September 12, 2016 around 5:56 pm. She was trying to compare AT&T's business to gas, which was very unprofessional. She also agreed with me about downsizing and switching to another company. I think Jessica needs more training, she should never agree with the customer on those terms. If so, there would not be an AT&T and she is not representing the company in the appropriate manner.
My land line number is or was 1440 9516218 mike steele cell phone is 440 5374742. I used this land line for my heart monitor only which is as critical of a line as you can have. It was disconnected because i did not have the money. When i finally got it i paid it on 1-21-15 i paid the bill in total and called to have it connected again . In the period of 3 whole days i talked to at least 6 at&t agents from all of the country and world and was promised and guaranteed it would be on at any hours and never happened at all and there was not even any paperwork put in to have it done. I had a small dispute with the last agent and he told me it would be put back on on the 21st but as the day went on it never happened as usual. I called late in the day and got a hold of at&t and was told oh no its not going to be hooked back up till the 28th of January. Shocking i was penalized almost a week to get my HEART monitor put on because of the complaining of never getting the job done. Finally a woman supposedly helped me on Friday afternoon packaging all 3 of my services with a connection of my land line this Monday the 26th. I have been a faithful customer but this is the worse service in the history of services. My u verse account is 4405374742 which is my cell phone number and my new package is 4405255492 what a disgrace with the way this has been handled. My next stop is anyone that will listen to me i told everyone of them that this was for a heart monitor and got the same story from everyone, terrible.
I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.
My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.
The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.
My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.
Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have approximately 20 mailings on my desk asking me to sign up for additional services. I would appreciate someone from AT&T who cares to call me to resolve the issues....I have given up for the day.
I have been trying iPhone and iPad unlocked for two weeks after paying off the balance on each device. I've called numerous times to get this issue resolved, and each time a representative promised to call me back within 24-48 hours, but I have never received a return call. My wife has been without a phone for the past two weeks. I cannot go to another phone carrier because the phone is locked, and AT&T has purported that the IPhone has not been paid off. I have a receipt date August 31, 2016 that shows both devices have been paid in full. This is really frustrating, and I want to get this resolved as soon as possible.
Bought the new Samsung 7 Edge at buy one get one free. They charged me full price on both phones and refuse to make things right. I have been with AT&T since 2003, but I will be finding a new carrier this weekend. If I could have given 0 stars, I would have.
My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.
My neighbor was having work done because he lost service, I saw the AT&T truck in front of his house when I got home. My wife and I had a very busy Friday and Saturday and all we wanted to do is relax and watch a movie.
We turn on a movie and after a minute the screen freezes for 10 seconds and then tells us channel can't be reached try another channel. Well no channels worked, so I went to the main box and saw the broadband 1 light flashing green and red, all the other lights below were off.
So I powered it off for 10 seconds and powered back on, same thing, so I rebooted the box connected to my tv, nothing changed. I called support, they stated they can't even reach my box, so I went outside to see the tech on the ladder and doing something in the box connected to the line. I introduced myself, and told him that tech support can't even reach my box and by chance did he disconnect my wires. His exact words were no, I just bumped into your lines, I didn't disconnect them.
I called support back, went through the same line test and was told I am unreachable, I told them what I thought, and they said to ask the tech to take a look, I did and he said I just bumped them. I told him it was working fine until he wen't into the box and his reply was he would get in trouble with his union if he went in the box. I said you were just up in that box putzing around and his reply was I don't like the tone of your voice and walked away. The support person was still on the line and asked when should they send a tech out tomorrow.
The tech arrived Sunday afternoon, I explained what I saw and thought, so he took his ladder out and climbed up and took a look. He stated the wire is broke, and reconnected it, and everything worked fine. My neighbor came out saying his Uverse/Internet wasn't working right and scheduled an appointment for the next day, but the tech said seeing he was here yesterday, and you scheduled an appointment, I will take a look. After 2 hours and some replacement parts my neighbor was back up.
I am really pissed off at that tech, so I called to file a complaint, the girl took my information down and said she is transfering me to her supervisor. Well after 20 minutes she tells me her supervisor is working on another issue and when she gets done she will call me. Well its been 36 hours later and no call. I just called back, and was told our systems are down, call back in 2-3 hours, well just goes to show how from the top down AT&T could care less about their customers.
This complaint starts from the day I ordered a new iphone 6 plus. My personal assistant, Patty called AT&T on October 14, 2014 and spoke with Frank Victor who placed the order for me. She explained to him that I was up for an upgrade so I wanted to do the two year plan. However, for some reason he placed me on the Next plan and was unable to change it at the time. He told me to call back in 24 hours to have it changed. My credit card was charged $57.00 for the order, which to date I have not gotten back! When Patty called back on October 15, 2014, she spoke with Jarmain and she said that it cannot be changed in the system that we have to wait for the phone to be activated and anytime within 15 days it can be changed...AFTER ACTIVATION
She did say that it shows I will get my phone in 28-35 days.
Continuously called all through November and December for when the delivery will be there and kept asking if there was any way for the reclassification to be done. No progress. On December 17, more than two months later, I finally received my phone. Patty calls to activate it on December 18. That was no problem, but when it came time for them to switch the classification, Patty was told it could not be done. She spoke with Cindy Wood who got with her supervisor Jason Pofhal and he explained that it was another department to make the changes since the order date was so long ago. I explained that I had spoken with several representatives and was told that the phone has to be activated. He said he will make notes and get someone to call me back. He assured me that I would have to only pay $499.00 which is the upgrade contract price and not the next price of $949.99.
couple days later, Jim called and told me to get in touch with the IT department. After several tried for that department, I was told that no such department exists and that I should get in touch with the Premiere Department. Spoke with Connie, he said he cannot help, but to try back. Finally got in touch with the premiere department and spoke with Carol, she said there was nothing that she could do and would check with a supervisor. I was on hold for more than an hour and spoke with Saundra who said she looked at all the notes and couldn't understand why this was not done in the beginning by the department that the supervisor Jason was in. All in all, I was on the phone for about three hours and she spoke with another supervisor in another department, Seeta who was absolutely no help and was not even nice to talk too.
Saundra decided that she would put a note on my account that I can try taking it to a store and if they would take it back I can repurchase another one. I did not want to do that since I already used my phone on a recent trip and did not want to lose the pictures, etc. on it. I am very disgusted with this service and all the back and forth. we were never told to cancel the order completely and start over...I think it's a ploy for people to pay double to own a phone. I am also filing a complaint with www.ftc.gov for this absolutely poor service to deal with a situation.
I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another. I have no e-mail I'm screwed att. Thank you.
First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.
I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told by an honest tech that the "real" U-Verse wasn't available in my area. Tech said she fixed it but again a few days later baaam...no internet service. I called again and they scheduled my appointment for the next day. The next day came and went and nobody came to my house or called. I called to find out why and was told that they accidentally scheduled me for the following day between 4-8 pm. So the next day I left work early so that I would be there in case they came at 4:00. My husband and I sat in our living room with the front door wide open patiently awaiting the tech. At 9:00 pm I called to find out why the tech hadn't showed. I was told the tech was running late and would be at my house within an hour.
I confirmed, "Your tech is going to come to my house at 10:00 at night?" The customer service rep said, "Yes." Ok, I'll continue to wait and that is what I did until about 12:30 am when I went to bed. The next day I called back to complain that nobody ever came and I was told that the notes stated that the tech came to my house, rang the door bell, knocked and called my phone and nobody answered. Uhmmmm...wrong!!! I had no missed calls or voicemails on my land line or cell phone. I called to complain and was transferred several times to "supervisors". One of the times I was transferred, they just hung up before I even spoke. Another time a "supervisor" would call me back the next day. Nope, that didn't happen. So that being the last straw, I cancelled my internet service and went with a different company. Since they were offering a deal on my landline also, I went ahead and gladly switched.
Jump to the next scene one week ago. My daughter had the iphone 5c. This was the second Iphone 5c that she has had because the first one decided to jump off the diving board into a swimming pool. I replaced the phone at my cost because it was my daughter's fault. So we get the new phone and it is crap from the beginning. Home button never worked, text messaging worked when it wanted to and a few weeks ago the screen cracked in front of our eyes from just picking the phone up. A few days after that, the phone was unusable.
I called AT&T and after being transferred from Insurance to warranty to whoever else and had to explain the story each time, I was told that they would ship us a Iphone 5s priority shipping and we would not need to use my upgrade. She did tell me that they would have to charge my account $400 but that they would credit my account $400. Not sure why but whatever...I agreed. Priority shipping would take 2-5 days. This was a Sunday so I figured it would be here by Friday. So the week went by and Friday night, still no phone. I called AT&T and was told the phone was accidentally shipped to the wrong address so they stopped shipping and had it sent back. (They sent it to my mother's address which makes ZERO sense.)
I was also told that they tried calling me to tell me that there was an issue with the shipping. Surprising...I must get no reception anytime AT&T calls me because I had no missed calls or voicemails on my cell phone or land line again!!! So I asked for them to overnight it to me since it has now been one week with my daughter having no phone. I was told they could not overnight it and the lady I spoke with last Sunday gave me false information and they would not be able to send me a phone without doing an insurance claim. See above- I already talked to Insurance!! They transferred me elsewhere!!! I finally asked if she (Amari) was going to help me and she said not without an insurance claim.
Which would take several more days and priority shipping would be 2-5 days again (if they sent it to the right address this time). I told her that I was fed up with AT&T and that I was highly considering switching to another company. The lack of care in her voice and her unwillingness to try and even attempt to fix this pushed me right out the door.
You just lost a "valued customer". The two words that you say to me every time I call. The two words that mean nothing to me based on your actions. I can tell my kids I love them every day but I have to show them that I love them for them to believe it.
I used to have internet and telephone service with AT&T. Until about 7 months I had my telephone turned off because each month in would be a different price plus they was going up monthly. I left a balance with my telephone $68.00 I still have my internet I was paying $10.00 each month on telephone balance. Until they stop allow me to pay the $10.00 thru my online account next thing I knew they have put it collection. First it was Franklin Collection. I don't understand that I was paying them. My balance was 38.00. Now the have sent it to another collection agency. I just received my bill for my internet service and it has almost double. I look to see what they was charging me for. They stated in December I removed their service and in the same month add it back so they charge me for that. I never called them about anything in December. You can't call and talk to anyone anyway. What is going on with AT&T. I am going to contact Public Service Commission. And why do they goes up every month on telephone service?
I have had intermittent internet service (Uverse) for 3 weeks now. I spent a considerable amount of time on the phone yesterday with a AT&T rep trying to resolve the issue. My internet was completely out at the time. After all the tests she told me she could,t resolve the issue. She set me up for a service call today from 1:00 to 4:00PM. I waited here during that time. No one came & no one called. After 4:00 pm I called only to find out due to "overbooking" they couldn't make it. I am 72 years old & remember when At&T was a professional company that could be depended on to follow through on commitments. What has happened to this company?
I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.
The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with 10$/month discount keeping my existing term until February 2017.What I saw today on my account (June 10th): my term was renewed until June 10th 2017 and I have a discount of $10/month... so, completely different from what I chose on the phone with ATT manager (yes, it was a manager, not associate).
AT&T has become such a big conglomerate that their employees and CEOs have lost sight of their Missions. I have been with AT&T for a very long time and with having AT&T products such as: 5 wireless numbers, Direct TV and I have just recently added U-verse (home phone and Internet) one would think that I would be considered a Loyal customer and treated as such! Not the case, I have to do 2 each combine billings on all of these AT&T services. I have these set up for an automatic banks withdrawal (ACH) and have done this for years never had a problem. So to my surprised, I received a letter in the mail from a Collection agency this week stating that I have been turned over to them to collect my debt (which was paid by the bank).
My nightmare begins, when I try to call and discuss this matter with any and all AT&T Representatives. I ended up talking to 10 different Representatives to include supervisors yesterday and got 10 different responses on what the problem was. Finally, on my 11th attempt, I finally got someone and told me immediately what had happen. It seems like when I switched from a DSL and Home wireless account to a UVERSE account that account was closed (no AT&T Representative told me this would happen when I ordered this).
The bank draft was posted to the closed account. The AT&T Representative She immediately reversed the bank draft from the closed account to the new account and all actions were cleared up immediately. I feel I should not have had to endure this kind of mental anguish to try and correct what is apparently several broken processes with the AT&T Corporation. I feel mentally beat up and when my contract expires, I will move on to a different provider. May I suggest A Lean Six Sigma Process for the whole Corporation. Just remember you're as strong as your weakest link.
I wish I could give AT&T a ZERO rating. No, a negative zero rating. This is a popular company only because it's a monopoly and a hated one at that! Back in the 80s and part of the 90s they were pretty good because they'd inherited many of the former Bell employees who were among the best of the best as far as excellent customer service goes (Pacific Bell, Southern bell, etc. The services this company offers is now very crappy, they don't care about their customers and the service is terrible, especially their U-Verse Internet and telephone services, and VERY expensive, too.
Most times the service provided is not even up to par, but we put up with it because we want to get onto the internet. The Internet is slow to response no matter how many Mbps' the customer is paying for in order to try to use the internet. These problems, of course are only going to get worse, especially after Obozo hands the internet over to the ungodly UN for them to begin censoring what we will be able to do with internet after they take it over. In the meantime, a pox on your houses and on your headquarters, AT&T, you nasty, no-good, evil hard-to-do-business.
AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction
I have been an ATT customer for over 20-years, not that, that means anything to them. I have had landline, cable, and now internet service with them. This has got to be the most aggravating company to do service with. It sounds like they are in a boiler room, the lady was not very helpful AT ALL. After waiting SEVERAL minutes to get someone on the phone, they still insist on charging you a $5 convenience fee to process your payment. This is ridiculous! Customer loyalty means nothing to these people!
I just want to say I have been a loyal customer since 1999 and I have always been satisfied with service and product until the last 3 yrs. I have 5 phones for my husband myself and 3 kids and I have had to replace 22 phones either threw warranty or just plain by new ones because none of then work after a couple wks. The product really disappoints me these days and it does not matter if I got a 40$ phone or a $600.00 phone they r all junk. Then u call customer service and those people treat u like crap then charge u to send a replacement then sometimes the new one comes and sometimes u have to call again and get charge more money to wait on another junk phone all the while the mins that I have paid for are not getting used but that's ok cuz u guys got paid for them even when I don't have a phone to use them on for wks. This is ridiculous! I pay for data because half the time the phones won't connect to WiFi. Sometimes u get ur phone calls sometimes u get ur text and sometimes ur boss wants to fire u because u never returned the phone call u never got and sometimes when ur kid is in the nurses office and needs to come home sick or with a broken arm just maybe u will get that phone call. Please stop making new phones and fix the ones u already have out so they actually work more then sometimes. I am a very very disappointed dissatisfied long time customer that is about to change all 5 of my phones to a new service provider if I don't get some acknowledgement on this problem u have been causing me.
Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.
Calling the "customer service" of ATT is one of the most intentionally wasteful experiences any human can ever have. "intentionally" wasteful on the part of ATT management because digital notes by ATT employees are routinely deleted and apparently, only morons, idiots and otherwise unemployed people are hired to work in ATT customer service. The number one question by customer service is "how would you like to pay your bill?". I have no bill owing when i call ATT. ATT is still riding the coat tails of when it was a monopoly; if ATT had to compete in the real world, it would quickly go out of business.
When will ATT either port my number to my cell phone or to my EFax account as i requested? I have 4 iPhones with ATT, internet and DirectV at other buildings. However, very easily, I can along with my friends and relatives can switch everything over to T-Mobile and Comcast. Is that what ATT is all about now? Demanding that your customers switch to T-Mobile and Comcast? I will wait 7 more days for ATT to straighten this out and if not, i know at least 20 current ATT accounts that will get switched to T-Mobile and/or Comcast.
ATT does not have a monopoly anymore; consumers have a choice. Do not have any of your moronic customer service people call me, they have wasted over 10 hours of my time on the phone over the last 3 years and they NEVER accomplish anything. Even you field workers have no use for your customer service employees who have pretend jobs. Time will tell what you will do about this problem; most likely nothing and then you will lose more customers. The reason why T-Mobile and Comcast are growing so fast is because of the profound corruption, dishonesty and incompetence of ATT employees and not because of anything special that T-Mobile or Comcast offer.
They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence. The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business. I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.
This is my last attempt at trying to get AT&T service to our residence. We live just outside of San Antonio, Texas in a subdivision called Trailwood (at 27115 Bent Trail) - it may actually show up as a Boerne, Texas address. We have been trying to get high speed internet service for years, from AT&T, Time Warner and/or GVTC; whoever would bring us service. We presently use HughesNet which rarely works and when it does it is painfully slow. We live on a flag lot, which sets us back from the road. This is also the point where AT&T or Time-Warner would ordinarily bring us a connection - a distance of 937 LF. Right now we use Dish Network to bring us TV service.
When we first built our house in 1998, AT&T brought us a land line from the rear of our property as we butt up to an adjacent subdivision (Highlands Ranch) – just 209 ft from our house! It is also on those same overhead lines that we get our power from CPS! Since my wife and I use our cell phones pretty much exclusively, we terminated our home phone service years ago. Now it seems that AT&T will not or is unwilling to bring us a connection off our back property line!! All necessary utility easements are in place, so we do not understand why we now have this problem.
On numerous occasions we have called AT&T about providing service over the past few years - each time we had given up after being on lengthy phone calls and botched service calls. For years we heard we were simply too far from the road and a signal would not travel far enough to the house without a repeater (sorry - don't recall the jargon or all the technical reasons why), so we could never obtain service. We decided it was just going to be something we could not get answered and gave up.
However, given the increasing importance of internet service and the inconvenience of not being able to work from home in the evenings or on the weekends (since I need reliable/fast internet service), more recently my IT consultant at my business told me our situation was ridiculous and he offered to help. After weeks of calling and explaining, he first helped us schedule to have Time-Warner come out and look at bringing a connection from our front driveway (937 LF away). We actually paid many thousands of dollars nearly 10 years ago to bring power underground in conduit to the front of our property to power a private gate entry along with a separate conduit for cable.
A few weeks ago, Time-Warner came out to survey our property to better understand the installation requirements and it was during that visit my IT guy noticed that AT&T actually had fiber on the overhead lines off our rear property line!!! So, after many subsequent and lengthy calls to AT&T to explain our situation and the availability of fiber right at our back door, we were finally able to schedule to have a technician come out last week to connect us to the fiber! However, I received a call from the tech just prior to the scheduled meeting time. He was on his way and was simply confirming his service order that he was to be installing DSL service from the street! We had to go over everything all over again with him – that we had ordered fiber service. Upon hearing that he said he would need to cancel the order and reschedule after he spoke to his superiors. He added that he would call us back shortly. That was a week ago today - needless to say, no one has called us back and we are back to square one.
Given the close proximity to our rear property line (and fiber from AT&T) we see absolutely no reason why we cannot get high speed service from AT&T from the fiber line in our backyard! The other connection would need to wind its way up our drive way 937 LF to the house – it may not even be possible! But I have to say, we are at our whit’s end. Years of delay and countless hours on the phone on indefinite hold with AT&T staffers. Listening to them typing away on their computer (typing what?) while we wait for any direction – any news, any solution…maybe a site visit - anything. When finally got through to someone about 10-14 days ago after having our call forwarded 3-4 times on just one such call we thought we were going to finally resolve our situation. We explained the whole story to that person. I should add – a person that sounded as though they could make something happen. We sent them an aerial of our property with measurements. We showed them where their AT&T fiber was located. They GOT IT! They said ok – we’ll send out a technician and an installation team! So, we finally thought we were there. Then, as noted above, the technician called last minute and said he did not have orders to connect the fiber, just DSL!
Come on guys. This cannot be that difficult. We cannot be the only residence with a bit of a unique connection dilemma…one by the way that has an easy solution – coming off our rear property line. Why can’t we get service? What takes so long? Why does it appear no one can make a decision? We ae trying to get AT&T to take our money. Please hook us up and take our money? What else can we do or try to get your attention? We are very frustrated with this continuing situation. Your attention to this matter would be greatly appreciated.
There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care
ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.
I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.
My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and a small business owner. I immediately called customer service 5 minutes later and spent 25 minutes on the phone with a customer service representative by the name of Brittany. Brittany was very helpful and we went through all of my bill payments for the last 6 months. She assured me on Saturday that my service would not be suspended because there was no notification in her system about that. My phone bill is due on the 2nd of every month. I know that if I can not use my cell phone I can not make money to pay my other bills.
After speaking to Brittany, I was assured that everything is fine. I woke up Wednesday morning at about 7am PST to get ready for my 8am training to prepare for my travel trip next week out of the state. As soon as I was about to dial in, I was shocked to find out that my service had been suspended. I immediately called in to speak with a customer service representative who was very nice and I mentioned to her my situation. I had mentioned to her how impossible it is for me to have a past due balance on a bill where the due date hasn’t even came up yet. She told me that there was nothing she could do and I would be responsible for the $283.06. She then did mention that I would not have to pay a bill until October if I paid the $283.06 which clearly didn’t make any sense to me. She then apologized and said sorry while also wishing me luck.
I then hung up and called back a hour later. After being on hold for about 30 minutes the second time, I hung up. At this point, it was already 10am and I had to get ready for a meeting at 11. After I got out of my meeting, I called from my office phone to clear up this issue. The customer service representative I spoke when I first got through went through my last 4 months of bills and payments and was still saying that I would be responsible for the balance. I mentioned to her that why am I suspended for being current. I stressed how many business appointments I’ve missed and travel arrangements. I also have 2 members in emergency surgery that I needed to get updates on. She then transferred me over to a supervisor named Camille who was helping me.
I had been on the phone with the first customer service representatives for over 30 minutes before I was transferred to the supervisor. The supervisor heard of my issue and then went to do her due diligence and saw that my file was current and sent the request over to reinstate my service. By this time it was already 2:30 and lost the majority of my day. I work a lot with the east coast and central time zones so the vast majority of my day was shot. I asked Camille to speak with her supervisor to let her know about how great of a job she did helping me with my issue. I spoke to her floor supervisor and stressed how much of a hassle this has been because I have lost so much of my day for an issue that was not my fault.
I was trying to have the supervisor understand the importance of my issue and how I felt it should be fixed. All the supervisor did was just rush to get me off and transfer me back to Camille. After she transferred me back we just hung up. I have never had such an issue with any of my AT&T products ever in my 15 years of usage. I feel it shouldn’t have taken 6 hours to rectify this issue and I feel I should be definitely discounted or compensated for this . I called today to formally file my complaint and they informed me that my phone bill went up $77 and after reviewing the account they're not going to do anything about it and the account charges is valid. They also mentioned they would suspend service if the past due and the increase isn't paid.
They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes. now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.
I am ready to call the Better Business Bureau or someone about all the annoying calls to my home about switching to U-verse. I have asked to be removed from their list but the calls just keep on coming. I am feed up with this annoyance. I have told the callers over and over again I am not interested in switching but it does no good.
I was going to wait until 1/24 to cancel AT&T home phone and internet since the home phone is paid through that time frame but I am going to call sooner, guess this weekend to cancel service . Not only has AT&T called every day for the past two weeks but now are calling two times every day, I have told them its not a got time to talk due to a death in the family and they always say NO PROBLEM , do not text and drive, So tonight after the 2nd call from the them today I told them the AT&T account holder died ( my mom three weeks ago) and I will be calling to cancel service and they say NO PROBLEM do not text while you drive I will never will have AT& T for any thing in my life No empathy and they could care less about my mom dying after 91 years of age and having having AT& T services her entire life NO AT&T for me , Its not American anymore , its a corporate money hog
Yeah, I know Esurance, but does AT&T care about their customers. This morning I talked with 2 reps, neither of which listened to me. Neither repeated to me correctly what I stated to be my problem. So what's new!
I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.
To: President and CEO. Dear Mr. Stephenson, I have been a loyal customer to your cable, internet service for 3yrs now. I remember living in New Orleans when At@t came out with cable services, with the antenna ,before At@t left New Orleans. Now I live in Texas I had your services for 3 yrs. now and in those 3yrs. is have been nothing but problems. I would like you to look at my whole history to see all the problems I have since signing up with AT@T. I was been over charge after I was put in a promotion, I have automatic pay and because of the over charge I was been overdraft in my account, I'm disable and I live in a budget. I took 4 month of credits to my account and to get is straight. My wife and I would like to add extra channel to our services and for some reason they cannot do it because of some error that keep occurring into my account. so far it have been 2weeks since my request to add channels but they can figure out the problem. I have been in touch and put on wait in my cell phone up to 2 hours and the problem still exist. This is totally unprofessional and disgusting. customer service promised to call back and they don't. After various complaint a manager keeps calling me now to give me updates, but all I'm getting is (we still working on it). You guys are AT@T the (Nasa) of programing. Why can the fix this problem this is ridiculous and unacceptable. I have been very passion about this but not anymore. As today I'm looking to change your services to Time Wagner cable. I don't even want satellite because I find out AT@T own them. I might be only one subscriber , but is one less for you guys.
I bought a contract with AT&T. I have one phone and it isn't even a smartphone or iphone. I pay $47.00 a month. I went online to change my account information. Having done that I thought it was going to be automatically debited to the new account. I went to check the old debit account and found it was still being debited by AT&T. So thought I'd call them and they still had the old account listed on my profile, even though the new account was added. I got a letter from the old account saying it past due. That how I found out they didn't change the account information. I also do not like the service. I rarely get and make calls and when I do I most of them are dropped. I want out of my
contract and don't ever want another one.
I sign up for a AT&T services this month, it has been the biggest nightmare. I signed for wireless tv service, while the tech was installing I noticed all the wire. The tech and I called customer service to correct the problem and it wanted him to do them a favor and change the order. He informed them that he could not do that. I have been promised by several reps that they would call me back, but to this day, they have not. The internet service is so slow, it frustrating to try and log on. It is impossible to speak to someone who speaks proper English and understand the problem.
AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.
My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them. For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?
Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others. I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments. Automated system is disconnected and or connected out of the country...Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. No offense...but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.
I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.
I moved to this area two years ago and I settled on one side of the Morse Reservoir and then moved to the next side, which is Noblesville. I had good service until some towers were upgraded and no one had dealt with the problem for over seven months. I have heard all the excuses. The fact is that if I want to use my cell or tablet (both ATT), I must drive from my residence out to route 32 to get reception. It affects my email, internet, and wireless phone service. I have encouraged everyone else who is experiencing this problem to file a complaint with the FCC. If my phone, internet service, and hot spot worked ok before why not now??? Someone had done something during the upgrade that has caused the tower not to see my wireless equipment (phone and tablet, both ATT). I am retired and single and I need a reliable service so I am shopping around so that the next job that I can replace this service after I take on work again.
I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.
I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.
I'm upset about AT&T and their lack of service and the lies from your representatives. We purchased 2 cellphones from AT&T on 1-23-15. Was told at that time that we would put uverse in the house with a sef install. Sometime between 1-23 and 1-28 the order was cancelled for the uverse self install and we were not notified. On 1-28 I called to see where the modem was at, because we had not received it.I was told that I could not do a self install.I went back to the store and talked to Dylan, about getting the uverse taken care of.We needed to get the uverse installed prior to changing the home number to the new cell phone. We needed a little bit of consideration because I'm going through chemo and needed an early time and not waiting all day.The first appt they arranged so I canceled it, and Dylan got an appt for the next day at 9 am. The techs go to work at 9 am, or so we were told.Later I foound out that's a lie, its 8 am.
The AT&T tech came on that day,at 9:20 he did a good job putting the uverse in other that some hoe our home was disconnected.At that time I ask him how I get the cell phone working. he said we had to go to the store.They said they needed the last 4 numbers of my wifes social and I did not have it with me. I came home, got on the phone and tried to get the porting procedure started. After 6 different people, the last person finally told me they could not do the porting because the home phone was shut off. They ask me why I had them shut the land line off, and I told them that I didn't.Went back to the store to try to get the land line turned on. I was told I would have to call AT&T to get that done. Finally got someone, that set up an appt for a tech to turn the land line back on.When that tech showed up, he didn't have the correct piece of equipment to get the land line working. So he called another tech to bring the piece he needed. This 2-5-15 .
After they were here and the land line was working, I went back to the AT&T store and talked to a rep about getting the porting started. He talked to the porting dept. She put him on hold and during that time another rep called my house to see if this was a working number.They came back on the phone at the store, they said the porting process had started. We received a call from napara maddox 866-695-2360 ext 13742 .This was at 2:30 central time. She assured me the matter was being taken care of and in 24 hours we would have service and she would call me at that time. We did not receive a call, so I called that number, she was not there, said she was off this afternoon. The person I talked to said the porting had not even started. Would take untill Monday before it could be reported. I'm thoroughly upset. We go back to the store, Dylan is busy with another customer and the assistant manager came to talk to us.
I believe her last name was reed. She made a call to you, was told it had been ported and would be ready within a few minutes and we would be receiving a call. More lies, again and again. This was at 4:30 this afternoon Friday the 6th. And now it is 8:45 and guess what, no phone call. Imagine that. This is the poorest excuse for a company that I've dealt with. We told Ms Reed that if we didn't receive the call and a working number that we were told over and over, that we would bring the cell phones back to that store in the morning.
I have a complaint about the local AT&T stores that I have been to for problems with my cell phones. The customer service is below all expectations. Whenever you walk in one of their stores they greet you very nicely but the seem not to be able to help you. Cracked screen? Go to website x. Bad battery? go to website Y. Camera does not work? Go to website W. So basically all the do is sell you service plans, once that is done you are on your own...
Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).
They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline, which I was not aware of. (they kept sending my mail to another address) I had to fight to get the refund, but finally got that back. At the end of the 6 months, I called ATT on 4/27/16 to be transferred to a residential account with a new offer of $30/month for 2 years. I received 2 offers in the mail for the same $30/month offer. One had a deadline of 5/13/16 and the other 5/25/16. I called on the offer with the 5/13/16 deadline on 4/27/16 and all was set with the transfer of my service from business to residential.
I new that I had a credit and at $30/month, I would not have a bill for a couple of months. I happened to check my ATT account on 6/23/2016 to see how much credit I had left and to my delight, my bill is not $30, no, it's $60.00/month and had a $12.00 amount due. I should have had a credit left of my account. After speaking with 4 representatives and being transferred multiple times, I then get a prompt that my wait time is 1 hour. ONE HOUR......I did receive a call back which was a little over one hour later. I was told at that time, they were not sure why I have a $60 bill and would see what she could do. I was told that the $30 promotion was CANCELLED, she could not tell me why, she saw that I did call, but no notes on why it was cancelled. I now have a bill of $45/month instead of $30. My credit was no longer there and due to the error I had to pay $12.00 until this gets resolved so I don't have a past due bill.
You can't offer a consumer one thing and switch it to something else w/o the consumers knowledge. This is so wrong on so many levels. Oh and I forgot, I was told that this was the ONLY thing they could offer me. After an exhausting day of being on hold, going from person to person and told that was the best she could do, I was told I should have gotten a confirmation number. So I guess this is my fault. Later that evening I am enjoying my TV show and I see an ATT commercial for the $30/month offer for 2 years.
My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.
I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.
I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.
I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with
Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.
My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.
The service department at AT&T is the worst experience I have had with any company. I get service departments in India that respond to a cue piece of paper to my questions. I have wasted hours on the phone with them. All I need is another box for my living room TV on current service with AT&T. Each time I call I get different answers. I recommend any other cable company besides AT&T. They not only are monopolizing the internet connection business but my time as well!!!
I switched my account from DSL to U-Verse. I have had nothing but trouble. I switched on March 7, 2014. I received a bill from U-verse Which charged me installation. I was assured this would not be the case when switching, After a 30 minute conversation, they reversed the charges and left a credit to my bill in the amount of 3.03. That is when the real problem started . The old DSL dept was still billing me for the cancelled service. Can anyone say Double Dipping? Let me explain that I also had my direct Tv bundled with my Phone so I mailed a payment of 150 to cover the cost of my Direct Tv . That Payment cleared on 3-31-2015. No one can tell me where that went because U-Verse cant see DSL Billing. I was transfered literally 6 times and held on the phone for 1 hour (no kidding 1 hour ) and i finally gave up. I will tell you this is the worst experience I have ever had and I'm going to make a complaint with the P.U.C. I guess I'll pay my Direct TV again. BUT I WILL LOOK FOR ANOTHER PROVIDER FOR INTERNET AND PHONE AND T.V
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