Contact AT&T Corporate

I have two AT&T accounts. One is tel 630-554-9564 and the other is 630-544-4577. (one is Uverse and the other ATT Mobility) I have tried to have the billing for these two accounts combined because payments have been misapplied to each account. I apparently have a credit of $107 on the first account and a past due balance of @206.07 on the second account. I spent 45 minutes on the phone today including talking with a manager who said he needed to get folks from the Mobility side on the call to resolve the issue. That resulted in another delay and back to step one of the 45 minute call.

I do not intend to pay ATT late fees when you have a credit balance on one account and a late charge on the other. I have been to the ATT store in Oswego, IL to try to get the billing resolved as well as the unsatisfactory conversations on the line today. I am an stock-holder and I think your management practices of several different subsidiaries billing separately with the same corporate name is ridiculous and management should make some changes. Incidentally, I am told today it will take several billing cycles to get combined billing completed. NOT SO GREAT SERVICE

Very POOR customer service from Brian Singh! My Mother passed away and the AT&T account was under her name. My husband went to the local AT&T store here in Sacramento with a death certificate in an attempt to transfer the account into his name. As a result of Brian Singh's incompetence we have not had telephone service since 7/5/19 and I had to go without internet service for 4 days .....All the while I am grieving my Mother's death.,

My husband and I have been AT&T customers for 18+ years. This last year my husband passed away and the nightmare began. 7 hours on the phone with 8 people and three trips to local store over the last month and a half and all I can say is your call center people need a lot of training in more ways than one, they have scripts and don't care about the customer.
Had to cancel husband's account, could not just change names, no that would be too easy. Had to cancel Direct TV return equipment and 5 days later pay for new installation. How stupid is that....they could not understand he passed away and I wanted to put account in my name,
And how do you have the right to deny unlocking a phone that was paid for in full the day I bought it, no contracts no payments etc. it's my phone and I should have the right to do with it whatever I choose. Other companies do not do that.
I have never dealt with such an incompetent company in all my life. You think because you are a big company you can control all, well, you can't control people going to other carriers and you are not rated #1 carrier and I can see why because your service is a nightmare. I know this will probably just be deleted and certainly nothing will be done but it has given me great satisfaction just to write this. Your statement when we call is our calls will be monitored well it's pretty obvious you don't listen to these recordings because if you did you would start making some changes.
I will never have anything positive to say about AT&T again. You don't even deserve one star.......

On or about the date of 4/24/19 a representative, Steve Valentine, stating he was from AT&T came to my door selling service. The explanation started off simple but quickly turned to be complicated as he was explaining the service he could provide with direct TV. We agreed to enter into a simple package. At this time Steve asked for a cash deposit of $200.00 installer fee. Steve mentioned that he had not received official at&t forms but did fill out a receipt on a page of note book paper. Which he signed but did not date. I do have the original if you have any questions. After receiving the direct service we found out that a different package stared also the operation of the service was complicated for us. We than contacted at&t on 7/17/19 and spoke with David to terminate the service. He worked with us by over turning the early fee and was helpful with device returning instructions.

I'm tired of the lies, I sign a 2 year contract with ATT for internet and cable for basic and my contract was for $135.00 a month and at our conversations me and my wife asked if we would lose service in rain or storms and were assured this wouldn't happen and we always lose service and our sales rep told us contract was for both internet and cable foe $135.00 a month and received Junes bill and our internet is the same and tv service is $176.00 plus internet $30.00 and due change made last to our account bill $273.58 and I would like to speak to someone in management about all the lies. I have basic tv service without dvr and now have to pay $176.00 a month. DavId Donahue 865-306-3969
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I keep having sporadic internet. Trying to stream tv shows and it keeps logging me out. I have to keep resetting my router to get service back. This is every day at the same times. Why am I paying for services that I keep losing. Fix this, and don’t tell me because it’s the weather. Happens on nice clear sunny days. Tired of this. Fix this!

Never received a rewards car for 2 of the 5 phones I transferred to AT&T. I was promised 5 $250 Rewards cards for the 5 phones that I was transferring to AT&T. All 5 were verified that they were eligible. It to 6 weeks to get all 5 phones ported. After several attempts all phones were ported, but I'm still trying to get the last 2 rewards cards. I keep getting transferred and have been on the phone for more than14 hours. I was being told that the phones had not been ported in and finally after months and dozens of calls I was told that the phone were AT&T lines which they were almost 20 years ago, but had been Verizon for almost 20 years. My problem is why did it take so long to tell me this and why was I initially told that all 5 phones were eligible for the rewards after I provided AT&T all the Verizon account information? If they were ineligible it should have come up when I was having the account set up.

i called back in feb of this yr to have due date moved to 15th due to my check comes then. it still hasnt been changed i get charged monthly late fee and i am tired of it. tired of calling and getting no where. i want it changed. i want refund of all late fees. also i got a new phone free on next with new line yet there is monthly charge on my bill for that phone. i have had att for over 40 yrs and in the last ten i have had nothing but trouble with attt. not doing what they say. not fixing things when i ask. out right lied to. gotten so expensive. some one needs to train the chat people phone people how to fix things. and not lie to customers

when I first moved to this address at&t offered me DSL service over time as the telephone lines degraded they degraded my service to uverse 6.0 and then down graded it to 3.0 and now to 1.5 which I am actually at about .784 tech support is useless stay away from att

I went to att store in Hartford ky to take care of some business. the man that worked there today 6/15/2019 immediately
said he didn't want to see the paper work I had and to get out of store and not come back because he accussed me of trying to do something illegal.which is not true. he is the most arrogant and rude person I have ever seen. does not need a job working with public. somebody needs to call me so I can tell complete story 270-256-6738

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury! OK --- I just now tried to submit this and got an ERROR message!!!!

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury!

Your customer service center lied to me! No one showed for the promised repair service! That cost me Bye-bye AT&T - going to your competitor.

Every month my bill goes up and for no reason. I was told my bill (for TV and Internet only) would be about $ 86 a month. For one month is was that, the next month $ 92 and for July now $ 131. Why is there no one regulating this rotten company ??? My initial special 2 year promised price doubled in 8 months. The promised gift card was a lie. I was charged $150 for burying the cable because they sent an idiot to bury it twice and both times cut through the cable. Third try, I had to pay for it. The techs (original set-up) ran wires on the outside of my condo (on the siding) for which I got a written complaint from the HOA and almost got a fine. The only reason I don't leave this darn company is that they are only slightly better than Comcast and I have no other choice. I would never recommend this company to anyone other than my worst enemy. I will call AGAIN to see about fixing my monthly cost but I know I am wasting my time and energy...it will only happen again next month and the month after that and on and on. I am cutting the cable as soon as I can. (Senior citizen on a fixed income....thanks Att/Direct TV) Another company is getting closer with their fiberoptics.....THEY will get my business as soon as they come down my street. Hopefully they won't be run by a bunch of crooks.

My cable keeps cutting out, msg "connection lost". Tech came out today installed new box and problem started again. I live in an apartment complex and a few residents are having the same problem with ATT. The wiring in this building is a mess and needs to be updated NOW. What can I do to get good service again.

Marie Racutt
acct# 122913676
6800 Mayfield Rd # 409
Mayfield Hts., OH 44124

I'll start with this method first. My husband passed away the first part of May. We each have a phone with AT&T service which is spotty at the best of times from home. That is not the problem, however.
I called customer service yesterday to inquire about turning off his phone. I was informed in ordered to discontinue the service on that phone I would have to pay the early termination fee. I found this to be outrageous!!!!!!! I have no use for the phone now that he has died and would like to not have to pay for it since I'm on a limited income. At this time, there are 14 months of payments on the phone, that being the case, I'll be happy to give the phone back if I just don't have to waste my money on a phone I can't use.
Where is the compassion in this company, to where you can't help a poor widow out in her time of trouble? Though the customer service rep was very considerate, he was of no help what so ever.

Please is there some way you can help me out?
Thanks,
Carolyn Crews
704-928-8879

Att ripped me off .
I have been a loyal customer with at&t for many many years. I will be discontinuing my service. Here is why.
2 years ago I resigned a contract for 2 devices. They were the Galaxy8 tablets with unlimited data and 1 with hotspot ability.
4 months ago the hotspot stoped working. I contacted custermer service and was informed at&t computer system know longer will support the hotspot app. For the galaxy tablets.i asked the rep what can be done she stated I am sorry but there is nothing you can do. Until att repairs the system. I purchased the 2 devices for my grandchildren who have now done without the ability to hotspot. I called several times a month for 4 months with the same response. I asked the last rep will I get a refund. Yes refund. When I purchased the device it was for just this reason I had the separate unite but was told it would not meat my needs . The last rep stated if I purchase a new plan and allow both devices to hotspot for only 30 more dollars a month it would be working again. I asked directly so you cut my hotspot service off so I would be forced to upgrade ? He stated well no but with a new plan it would reactivate it. I should have never lost it .someone owes me a refund for service not rendered. I will call on the 2nd of June to discontinue my service report it to my bank to reject payment. I wish att well to steel fro. Your custermer will cost you your business .

Michael johnson 9799424659.

my home is being bugged by an at&t employee, I will be contacting the news, since every attempt to remove the wire in question has been foiled, instead of removing wire it was raised. I asked that my doorbell be rang when service man comes to my home, this was not done
568-289-8817 ms. willis
your company will be on the news and when the masses of people hear this story they will be able to tell racism is the motive.

I been on the phone with att, Trying to resolve problem with my att bill for 8 hour's for the pass to day's. I have spoken to 15 staff members as of today. On one seems to now where the problem is. I keep getting passed around to told hold for the next member. I was put into a collecting for Owen $504.32. For a services I do not have. Am told I having been using a iPad that I don't . Then its a prepaid card? Now being told the acc# belongs to another person? This has been going on for 2 years. I only have one cell phone, This is not right. you leave me no choice but to contact Tv news.

This is the worst company ATnT and there bulling ways have gone to far and im so sick of them and the lies I have now filed a formal complaint with the FCC and they don't play, They have sent me mass e-mails and when ive called they send me to every department but the one I want after 12 years with them ive now shut off 5 accounts and don't have a thing good to say about ATnT and the customer service department lol.. they all are uneducated rude hateful people who have lied to me, said I had to talk to different dept and they would send me to Spanish speaking dept and think its funny, I have herd them laugh out loud at me, make comments like this I was told by a rep to just deal with it. its not ATnT problem, someone switched me to paperless billing with out my permission, my account password was changed and not by ME, they have said they would call me back and had not done so, they are the worst ever.. theres a lot more they have done and it continues today i have a phone that i bought to use with my cell service i switched to and they don't own this phone yet they have it locked and refuse to unlock it even though they no its my phone i paid for it and own them not a dime on this phone and they still wont unlock it, ive had enough of them and the lies and the bulling.. i have a terminal illiness don't drive and this phone has my DR numbers in it and they wont inlock it still they need to be held accountable and stopped from treating people like dirt... I will scream it from the roof tops to everyone PLEASE DONT GET ATnT SERVICE OR DIRECT TV YOU WILL BE SORRY THERE ABUSIVE AND BULLIES TO THE MAX,, THEY OVER CHARGE CHANGE THINGS WITHOUT PERMISSION AND THEY THINK THERE ALWAYS RIGHT EVEN WHEN THEY KNOW THERE WRONG... AT N T NEEDS TO NO THEY CANT ACT LIKE THIS ITS WRONG, SPCIALLY TO PEOPLE WITH HEALTH ISSUES AND DISSABILITIES LIKE ME...

1). the automated phone system constantly sends you to the wrong place. Than you are transfered , than told to call 800 331-0500
that i just called.

2). got put on hold to be transfred, still cant a rep on the phone.

3). My plan was changed withour my authorization with a $ 10.00 increase a month.

i have spemt 3 days getting transfred or sitting on hold.

I am going t terminate my sevice. ATT has no customer service and just keeps charging more.

I have tryingn from 11.20 a.m. to 12.07 p.m. talking to 3 representative across the water, one US representative to get
ONE question answered. The foreign C/Service did not question for my code number, no information, please
what a waste of my time. I do not have an app on my flip phone as your voice mail suggest. The promotional
people are not doing you any service, NO TELEPHONE number other then SALES on billing, HA, get on line,
what a joke. It's an insult to me personally to connect to uninformed C/Service person across the water. Do
AT&T a favor and after servicing me for over 40 years, don't make me look for US company. Please contact
me after your take my complaint to CORPORATE.
Nancy Sobo STARS-NONE

I am very disappointed in the service I got this evening on the phone, first of all I got a person in the philapinees that could not pull up my correct billing information, my wife and I spend three hours being handed over to other people. Totally unsatisfied. I am being charged for both uverse and direct tv at the same time after I cancelled my service in Jan 2019. I need to speak to someone ASAP before I cancel all my services and file a major complaint to the Federal Gov who I know you have major services. I am very sick of what we had to deal with tonight, here is my contact number 1-760/583-9418 Mr. Chavez, my wife is sick of your services and lack of service we were provided tonight.

I was sold a bogo iPhone when mine broke. I told the salesperson I didn’t need another iPhone but he convinced me I would be paying the same amount whether I got the free phone or not. He told me to buy it and gift it to someone. After making 4 payments I was billed on the free iPhone. I called on 3/25 and was given a case number CM20190318140299034, they said they would be calling me very soon. After waiting a week I called back on 4/2 and spoke to a Helen. She looked up the account and after she spoke to her manager and after spending an hour on the phone explaining the entire experience, her manager said they would accelerate the payments on the free phone. I would only pay 28 payments of $23.95 on one phone. I thanked her. She said I would be credited for the payment difference I’d already paid. My payment would only be $107, not $141. She said it would only take a few days. After not hearing anything further, I looked at my on line account a couple days ago. There was no credit and still both phones were billed on my account. I called and a Manny, said nothing he can do. No notation on 4/2 except for Helen taking the call no managers approval, nothing!! I have to pay! This is so unjust, I’m sure if there’s an investigation I would not be the only senior citizen ripped off by your salesperson that was less than truthful in order to boost his sales quota!! He didn’t mention all the requirements in place before he could sell me a bogo iPhone. I do not deserve to be treated like this. I’ve been a loyal customer almost 20 years!

Received a notice about upgrading Direct TV equipment . We have service in Jacksonville at our residence, and also have this service at a house in Frostburg, MD, which remains vacant. To summarize my complaint, it is as follows: I called your 800.531.5000 number and explained that we would not be in Frostburg by the end of April: however, we had a relative in Frostburg who could make an appointment with a technician and let them in the house. I was told that all this person had to do was call the aforementioned number to arrange this equipment upgrade. I provided our relative with four digit security code and answer to security question: however, when he called yesterday he received lip service and the person he spoke to said they would call me in 10 minutes to resolve the matter. No call received. Needless to say, I am not happy. Request you have someone call me at 904-382-7289 to resolve this matter.

Good day,

Im confused as when i signed up for this i was told but the phone agent that its a $99 fee for the tec to fit the system i explained that we were on a budget and could not afford it right now. He then told me that the $99 could be split over a 3 month period and not to worry as after my 1st payment i would be mailed a $50 visa gift card.

When i looked at my 1st bill on line i see they have charged me the full $99 on my 1st payment after calling customer service they said that its no possible to split the payment over a 3 month paired and i will not be getting the $50 gift card.

I was with A&tt a few years back and also experienced this hidden costs and false promises but like a fool thought i would try your services again. I was also told the its $50pm for 50 mbps when i tested it its only giving me 23 to 28mbps?? I was also insured on this phone call that AT&T after giving him my zip code are using fiber optics but when chatting to the instillation tec he told me that the box 3000 feet down the road has fiber optix and the rest to my home is copper cables?
I then received a brochure in my mail box advertising the plan im on for $50 a month is offed at $40 a month?? I called customer service but of course the office that handles this was closed and they will get some to call me back at 9am on Monday 15th?? No call

Im shocked and would like my concerns dealt with asap via email as at lest i have it documented. and not some random promises buy your telly sales department to make a quick sale.

our acount #142907023 C.D. Bailey We have been on the phone at least eight hours today trying to get our land line re connected. We have talked to at least 8 different people that ask the same questions over and over again. We have our house phones and the equipment. Why would we need new equipment and a service call to get this done. All we need is for someone to reconnect us. We have the package deal with our internet, direct TV, 2 cell phones and need to reconnect our land line. It seems that all your customer service people do not know what they are doing. We have been a customer here in Texas for almost 20 years and many more in other states. At this point I would love to just get rid of ATT altogether. Thank you, Dora Bailey

Poor internet service around our neighborhood and most areas in the northern section of DeLand. We pay a full price for part-time service.

I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it

Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible

I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.

My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.

Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.

Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.

I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.

I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!

LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE

our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE

YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY

COME ON THIS IS ABSURD BUT PROFITABLE

when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks

My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.

I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at sdf2lmm@ups.com or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone

HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.

call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.

I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.

Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.

in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.

When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.

I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.

Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira

tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.

My wife was talked into bundling several months ago our cell phones, direct tv service and our house phone witch was version service. Every since our house phone only works part of the time, and we lost our fax service. We have complained to the Barstow office where you pay your bill and have been told they will up the issue to the proper place in AT&T complaint dept. to get the issue resolved. To date no one has shown up to see what kind of problems we have here at our house with our wireless house phone and to say it only works part of the time. I'm asking you to send one of your expert tecks out here to see what the issue here is so we can have what we are paying for monthly witch we have not have since we were talked into months ago. Please call me on my cell phone at 760 267 3855 to see what the issue is here. Thank you. We have spent way to much money on your service that is not working. thank you again. Please respond.

tried to find out about direct tv discounts for retired att employees no luck called at least 5 toll free numbers no luck maybe that is why spectrum service is so much better there stock is over 300 a share att is 30 a share if ceo an board stop being concerned about there on checks an start to work on problems maybe service would be better a change would be better than talk talk is cheap 4786763513

I do believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.o believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.