Contact AT&T Corporate

On January 27, 2023, at approximately 11:30AM, I entered the ATT Corporate Store located at 4405 SW College Rd, Ocala, Fl. My reason for going to the store was to change my postpaid service to prepaid. I had already talked to ATT folks on the phone and was advised I couldn’t do it online or by phone that it could only be done in a corporate store.

After entering the store a man who identified himself as the manager approached me and asked if he could help me. I advised him I was an ATT postpaid customer and that I wanted to switch over to a prepaid service plan due to I felt it would better accommodate my needs. He advised that yes they were a corporate store but they didn’t do that. I said to him that I was advised by an ATT agent on the phone that a corporate store could do it. He then seemed to become angry and stated, “ I don’t care what they told you, we don’t do it and I’m not doing it.” Other customers were in the store and I immediately felt belittled, I then turned and left the store.

Upon leaving, I called 611 and spoke to an ATT agent and advised that I had done as instructed but was refused service and by whom and where. The ATT agent didn’t want to hear it basically and offered to find me another location. I advised him I couldn’t drive all over the place and was sitting directly in front of their corporate store on SW College Dr, why couldn’t he just call there and fix this situation. The agent couldn’t give me an answer and I was so frustrated after being upset in the store, that I ended the call.

I’m not sure why this Manager at the Corporate store refused to assist me or had an attitude about my request. I feel his behavior was unprofessional and I wasn’t able to complete my change of service.

I have always felt ATT had good customer service. However, now that I’ve been treated as if I don’t matter and refused service, I’m concerned about even going into an ATT store and requesting anything. Who do I speak to if a Corporate Store, a Manager at that, won’t help me?

Sincerely,
James Rice

I been a customer for about 20 years are more. I changed to different provider . I ask to get a samsung phone unlock that a bought from AT&T store they said they couldn't lock it. I'm very disappointed with AT&T

On Sunday January 15th 2023, I called the AT&T store in Litchfield, IL to make a purchase of an Iphone 14 Pro Max 1024GB phone. The phone rang and was not picked up initially so the call went to a call center. There I spoke with Erica (direct line 281-962-0617). Everything went well and the purchase was made smoothly. The taxes paid at this time were $68. Monday, the 16th, I noticed that the tracking information showed the Iphone 14 Pro Max 128GB phone was ordered instead of the 1024 gb. Initially I tried to reach out to Erica again but she did not answer. I then contacted the Litchfield, IL store and was told there was nothing they could do. I then contacted the 611 line. Upon speaking with Cy and his supervisor Mariel (employee code MP759J), they verified the incorrect phone was ordered. They then cancelled the order so I could make the order for the correct phone but advised that the charge of $68 would not be returned for 5-7 days. During this call, Cy accidentally put another charge towards a different phone line (ending in 4422) while intending to pay off the remaining two months on my current phone (ending in 4365). This charge could also not be returned right away. During this call I was also told the taxes due at this time for this phone were $100. After 2 hours and 19 minutes on the call, two separate representatives were unable to get a new order completed. The ID verification that is in place would not function properly. I, as well as the account holder, tried multiple times on different phones and neither would go through properly. At that point, I was directed to go into the store to make the purchase. I went into the store, they scanned my ID, and I made the purchase. At this point i was charged $132 in taxes. I was supposed to receive the phone I ordered on Wednesday, January 18th of 2023. When checking the tracking information Wednesday morning, it was showing that the item was requested to be returned to the sender. I called the 611 line to receive information and after 18 minutes of being on the call and put on hold to wait for a supervisor, the call was disconnected. I again called the store in Litchfield, IL and they were unable to provide me with any information. I proceeded to call the 611 line again. The initial representative I spoke with contacted UPS and was told there was a fraud alert on the account and that is why the phone was returned. At this point I was transferred to the fraud department. Upon checking the account, the representative in the fraud department I spoke with did not see any indication or alert of fraud on the account. I was then transferred back to a different representative in the sales team. When speaking with this representative, Jay, I was told they don't know why this happened nor could they tell me for certain that it wouldn't happen again. I was also recommended to go to an AT&T store that had this phone in stock and to purchase it there. From my understanding and from what I had been advised by the multitude of representatives that I have spoken with, the 1024gb version is not available in any stores. At the end of the conversation with Jay, i was informed I am unable to reorder the phone until they receive the phone back. I have spent a total of 5 hours and 18 minutes on the phone (not including the trip I made to the location in Litchfield) to have my original order placed incorrectly, the correct order cancelled and no reason why the order was cancelled, multiple charges i won't receive back for 5-7 days, different quotes for taxes on the same phone, and still unable to order the phone. I am completely frustrated and appalled that this is the service I have received with AT&T. Prior to this experience I have always enjoyed doing business with AT&T but this process has been a complete nightmare. I would appreciate someone looking into what happened with my orders and getting in touch with me by phone or by email to rectify this situation.

All I'm waiting for was customer service for a lose AT&T communication line to be fixed. I placed a call for service, but these AT&T folks place me on hold for over 1 Hour 20 Minutes and never connected me with any technician. I waited on telephone hold mode but did not receive any assistance or call back tonight: Sat. January 14th, 2023 around 5 PM. This is a call requesting service at my home in Pasadena. This is regarding a lose AT&T line in my backyard that needs to be replaced and fixed immediately. A service call shouldn't take 90 minutes on hold delay. That's really aggravating and beyond frustrating and maddening too. As a longtime customer, that's disgraceful and unacceptable okay. Blowing me off and not even returning my call requesting help is your stupidity. That's clearly a lack of assistance by AT&T. That not empathy or sensitivity. My patience has worn thin. No service at all. Call me.

We have been w/ATT for YEARS....paying the same amount w/really no problems.
As of October we were suddenly charged 4x the amount we regularly have always paid.
We were informed that our account had a contract change - yet we were never informed, contacted or aware of.
After 2 month of back and forth we got the account updated, credits were issued and I was told to that our bill should be no more than the estimated amount they gave me. Now in my 3rd month trying to get a simple phone bill straight - it is still not correct.

In my frustration, I asked to go directly to a supervisor instead of wasting anymore of my time with untrained customer service folks.
Now I DIALED the business phone number- stayed on the phone for over 1.5 hours - got transferred somehow to residential - had to start all over again and still the customer service agent told me there was no need to speak to a supervisor.
What kind of business is ATT running. They switch your contracts without your approval, wont let you speak to someone in charge and can NOT get simple math correct. I ended up hanging up and now Im looking at other options.
Unbelievable how AWFUL this company is!!

I am really disappointed in the manner AT&T company treat me like a piece of trash or if because I'm black, is really mind boggling. From billing department to the office of the president stuff and it hurt so much, all started with my cell phone and internet service. Every month AT&T increase my bill for no reason when I call to ask why, the reason is because I don't have auto pay which is shocking to me because should it be compulsory for a customer to sign up for auto pay if we don't want. within 4month AT&T increase my bill for $37 and just sent me another email saying my internet is going up another $5 if I don't sign up auto pay. I am attaching my billing statement and the email I just received today about the increment for next month. For all due respect I need AT&T office of the president to do it best to help me solved this problem and the worse part of all is when Anita Williams send lies to FCC regarding this issue saying she spoke with me about the bill and I Suraji Issah agree with everything which is BIG lie.

Dear AT&T,

I would like to share my most recent experience with this AT&T store, which was so unsatisfactory, frustrating, and embarrassing. Today (Wednesday, December 28th) I went to this store (located at 436 US-27 N Clermont, FL 34714) and I had the worst occurrence ever. I came in with my dad (who is an AT&T client for OVER 2 years) and we were asking questions about our bill since we had recently (about 4 days before our visit) purchased a new Apple Watch SE. We saw additional charges we never asked for such as a watch insurance being an extra expense a month, and things that were added without our permission. We asked him why they were charging us about $35/month for a considerably Apple Watch since when we bought it the seller said it would be $8/month total (and no additional charges) for everything. The representative (who said his name is Brian) didn’t know how to explain why there were additional charges so we asked him if we could return the item and get the money credited to our AT&T account instead of paying for something we didn’t even agree with. He said “yes, we can take it back”. We went home and picked up the Apple Watch which was never even used, and returned to the store. Arriving there, we saw that there was another employee with the seller who we spoke to before. The guy took a look at our watch and approved the devolution. While he was processing our item devolution, the other employee started to touch and press her nails on our Watch, pressing some strength. I thought it was very weird and when I stared at her she said “I’m sorry now that it’s scratched I can’t take it”. So I proceeded to tell her “excuse me? you literally just grabbed it and started to touch it, we had already shown the guy who was attending us and he approved the refund, what are you talking about?”… then the first seller told her (the other employee) “I already saw it, it’s in perfect conditions”, and she started to press him and said things in Spanish WHICH I UNDERSTOOD BECAUSE I SPEAK SPANISH TOO… in Spanish she said “I did this to the Watch, just so we can say we can’t take it”. And my dad told her “we brought it in perfect condition, I am on my rights and I don’t want to keep paying for it, you damaged it”. The first seller then went to the back and came back, and didn’t do anything about the situation. It started to get even more frustrating when she started to scream at us and called us “LIARS!”, literally, this word. She was so disrespectful!!! I asked what their names were so I could speak to their manager and and they refused to give us, so I asked a few more times and the first seller said his name is “Brian”, and proceeded to say they don’t have a manager in that store. Then, I asked the name of the seller who sold the Apple Watch to my dad a few days ago and he said “Jessica”, but on our receipt it shows “Auriel G.”. We were shocked by this terrifying situation and I want AT&T to do something about it as soon as possible.

My bill I complained about my addition of cell phone last march I’ve tried to get one bill for reg phone U-verse cell internet. Was told it would be done since last march I left Verizon after being a custermer since 1997. Bad mistake. So i called again in nov ask to have it done again they said it would happen but I don’t get paper bill so I figured it was done so I paid my U-verse bill thinking that it was combine like they said but guess what it wasn’t I was having trouble understanding them anyway So I got a text saying I had an arrangement but I could reduce my arrangement to catch it up if you look my bill has been on time till I got the bill Elizabeth a lady came out here and hooked up the cell phone said I d save money if I put them all together but that didn’t happen but I’ve called and called. 3 repricentives today one was Robert. He said you have to pay 43. Today I said I don’t have it till the 3 my social security is on 3 rd this month because of holidays. Then he said can you pay 86. I said if I didn’t have 43 how do you expect me to do 86. His naa a me was Robert. Nancy Mallory. I figure that this is a t and T fault too. Nancy

I have high-speed Internet with AT&T. They turned my service off on Saturday, December 24 Christmas Eve at 3:30 PM. My bill is paid up. They are saying the reason that my service is off is because there’s a winter storm. There has not been a winter storm on Saturday, Sunday Monday and now this is Tuesday morning at 6:45. Still no winter storm and I still don’t have Internet service, I came to AT&T just this month from another carrier. That was lousy. I came to AT&T because I believe that they were a reputable company. This is the worst thing I could’ve possibly done I can’t even get to talk to anyone they have a computer set up to tell the same lie over and over again , I am very unhappy with AT&T. I won’t tell another soul anything good about AT&T this is horrible to have done this to someone.

WHY CANNOT AT&T UVERSE MAINTAIN A SIGNAL AFTER 2PM? I AM CONSTANTLY RECEIVING A MESSAGE THAT "THE SIGNAL HAS BEEN LOST" ON ALL STATIONS!

THIS IS DISGUSTING AND INFERIOR SERVICE. IF YIU GAVE ME THIS SERVICE "FREE" I WOULD NOT ACCEPT. IT BASED ON EXPERIENCE.

I sta Arter new service with AT&T and traded in 2 new phones under a promotion only to be charged for the phone I’m currently using because it wasn’t activated in time and none informed me of this. I’m really upset because no one has been able to resolve my issue and 1,066.00 is charged to my account.

I have reached out to several reps and been giving wrong information from everyone. Even the loyalty department has lied just to get off the phone without giving any resolution to the situation they caused. One manager even told me to mail my complaint to the payment center while claiming it was the complaint department. The customer service with AT&T has gone down substantially.

I was calling on behalf of my Spanish speaking 80 yo mother. My mother pays for her land line phone with checks on time for years now. This month she received a letter stating that her payment was returned from her bank, we went to her bank and found out that the check she wrote had cleared and cashed by ATT. That issue was resolved, the problem was the following; on 11/14 an automatic withdrawal of 76.97 (which is the amount of the payment my mom is charged) was taken out of my bank account. I disputed this amount as a fraud charge, as i said earlier my mom sends her payments via personal checks monthly. ATT did not have any authorization nor my bank information to withdraw this money. I do not know why or how this happened since i DO NOT use this account for any payments unless necessary, but i never spoke with anyone about my moms land line account or gave my information to anyone. I contacted your customer service 800-288-2020 and spoke with 4 different reps who stated they could not access the account without a pin so a supervisor had to call us or we had to go to a local ATT store. I drove my mother to one of those stores only to be told that they had no access to her account and that it was locked, by this time i was extremely upset. We returned home and called ATT again and kept getting the same information about not being able to access the account. I was upset and went off on your rep without any foul language but clearly very upset, i asked to speak to a supervisor and i would hold until i got one on the line. The rep stated he would try a different approach to call my moms home phone and confirm that this in fact was her account to be able to get in to her account and finally he was able to access it. WHY did it take me getting angry to actually get a rep to go an extra step to access the account? Customer service kept passing the information without even trying to do extra steps to help. I had to get angry to get something done. This is very bad customer service and someone in your company is taking money without any authorization to me that is fraud. My mother is 80 and she can not deal with these issues, your company is taking advantage of elderly people on fixed incomes. If she did not need the phone i would have canceled her account all together but some elderly people do not know how to work with technology so they rely on land line phones for any doctors appointment etc. Account# 210 227 6577 356

I set up a split pmt payment arrangement. Your system changed both my pmts to today's date 12/6. I set it for 50.00 12/9, and 245.76 12/23. You processed it anyway on the 6th. Now I will get bank fees for everytime you run it thru. At least let the customer know what you are doing. Bullcrap me thinking I did pmt arrangement and you just decide your Taking it today. I would have waited til the 9th on payday if I knew you were so dishonest. Very poor business. I know you don't care but we do and one less customer won't matter to you. But we will be looking into changing to a more honest company.

I kept trying to contact my sister who lived far away from me.
The phone would ring ONCE then CUT ME OFF.
I contacted AT&T customer service, and they said there was a problem on the line - a repair person would go to my sisters home and check on it.
They checked on it, and said "nothing it wrong."
We still could not get through to my sister.
We called on our cells phones to their land line, and used two different cell phones and even had other people (including the police department of their small town try and contact my sister - they also could not get through.
I kept having to fight with AT&T customer service department to get them to recheck the lines. Even their computer said there was an issue.
I was transfered to people in the Philippines, and California, but no one in our state.
I was told by everyone that the PHONE COMPANY could NOT CALL my sisters number and see if THEY could get through???
Everything is dependent on "the computer system" and all the customer service people do it read a screen that has information on it.
It's not like the old days when you could speak with a real person in your state and area and get help from them. It's a MESS NOW!
I finally had the police do a "wellness check on my sister, and she was OK.
She COULD CALL OUT - but no one could CALL HER!
The police told her to call me, and I told her she needed to contact the repair department and get her phone line fixes.
This whole drama took THREE DAYS of trying to get AT&T to do something!
It seems the phone company had been working on the lines across the road from her last week, and messed up the lines somehow, but the
tech that went out yesterday couldn't pick up on this? What kind of tech was he!?
One of the young Customer Service people was very rude and patronizing to me, trying to explain to me how old the phone company was, and that there just wasn't anything they could do!?? This is the 21st. Century - get with it AT&T!! Train your people better.
AT&T has HORRIBLE CUSTOMER SERVICE!!!

To start off with I want to praise two of your employees, Burham Zackery, outstanding young man, and John Farrell. Both are a excees to your company. Both should be promote, as far as the store Manger himself no, store No. LNSN, AttPrime Comms. 12020 FM 1960 Suite 1000.
Store Manger had no interest at all with my problem.Just got up and went back room, shut the door. Now, the problems, I bought a prepaid phone at Target . The problem started there, I came into this store for asst. mainly because your att store. I bought a prepaid ATT phone with a card a card. The young lady that help them , told them they can not use a prepaid card on the phone, they need a plan and activation.Note , , P.S. there. 45.00, and 15.00. Long story short went back to target three times, your store three times . Target had shown me proof that the phone was activated from there end. Go back to your store Burham called many times , ATT was saying it was suspended . REALLY ! Burham the whole time was polite,and tried to help us, but no to praviel. I cancelled the ATT Prepaid , and went to Verizon, BAM instantly came on. One problem solved, next problem, getting my refund back for a service that did not go with a prepaid phone. Road Block, everyone was saying there was nothing anyone can do , again take note Burham should be a store manger, John Farrell was there , I guess I was lucky, he took care of the problem instantly, another outstanding employee of yours. i was going to switch with you, until you had a racist NBA player as a spokesman , tell me he's not, . Why don't you put a Veteran who fought for this country, I don't support a Company who supports woke or racism . That's it , But please praise Burham Zackary and John Farrell.

www had a sales person come to our home after we had an issue with our internet service. The salesman sold the wireless service to us promising a saving and a gift cards to help pay off the balance of our service with T-Mobile. We have contacted the salesperson he has not returned our call. He said he was going to check it to it and get back and since he has gone ghost. We trusted the salesperson, to provide the gift card. Instead the T-Mobile account has gone in to collection while waiting.. we were told we are getting a $6 monthly discount, which is not helpful to pay our previous account. Please help us get this rectified.

I called in because I need to change the card on file where a payment arrangement was coming out of my account. The representative named Corey told me it was too late to change the card and for me to call the next day and make the payment or just make it on my own. I proceeded to ask would they be trying to take the money off of the card I wanted to cancel and he stated he was unsure. He said they shouldn’t but didn’t have a definite answer. I hung up and he called me back being very rude and smart and cutting me off. I then asked for his name and his then his ID and he stated his name was Cory and he wasn’t obligated in giving me his ID and that he gave me his name and that was good enough. I asked to speak with a supervisor and he then proceeded to say sure can and I am currently on hold and have been so far for 22 minutes and 21 seconds. They have the worst customer service ever.

i was a Direct TV customer for over 15 years. my account was on autopay for the bulk of that time and was never late on a payment with them. AT&T bought them and took over the service for the past few years. I called to cancel my Direct TV account since it continued to go up and at the time of Cancellation it was costing me over $140 per month. When I called to cancel i directed them that i wanted to cancel that day. It took about 10 minutes to talk them into canceling that day but they assured me that i would be cancelled that day and i was current on my bill and did not owe them any money. i received a package to send back the equipment which i did. now about 6 months later I find out that they say I owed them $14.50 at time of cancellation (which I didn't and they had me on direct pay so if i owed them money they could have collected it). I returned all the equipment but now they say i did not return the equipment. They turned the account over to collection, even though i never received a bill saying i owed them money. My credit score has gone from 805 down to 680 because of this collection. AT&T screws their customers even after 15 years of prompt payment for their service. DO NOT use AT&T. They will not take care of you and screw you in the end.

This is insane! After hours & hours on the phone and 50 million transfers for " another dept" to resolve a transfer of service...We got fed up, canceled service with att, returned the box to ups and now this? Just too much to comprehend for you? You may get a kick out of knowing I also received a survey from att addressing me as a "former customer". Have you ever heard of the saying the left hand not knowing what the right hand is doing???? Please take care of your problem with this task.

We have a fax and phone line that have been out of service for appox 3 months. We have called numerous times and each time the technician comes out but the problems are never resolved. This is a CILA home and it's unacceptable that they do not have working phone service and we pay approx $150.00 a month for this service. The service we received I would rate less than one star and if there was any other services we would definitely switch.

Have been trying to have long distance carrier and minimum long distance charges removed from account for 9 months. After MANY calls and escalation to "office of the President" and with BBB assistance, lots of broken promises by ATT, followed by rounds of lies when clearly not able to correct the issue. Very aggravating.

Hello, I am writing because I have to report the terrible experience I have had with this store located at 11441 SW 40 st. They made me get another line and they promised me that the bill would go down and it was all a lie. I'm already going to the store and since I've demanded an answer from them, they don't even give me a greeting. The Manager was the one who attended me and lied to me. They do not explain to entangle customers. I would never want to see them again because of the poor treatment and service they have given me.

I've been having problems with my AT&T internet connection all summer. I'm sitting here on a Saturday with no service. First they said 6 to 8 hours. Now it's 24 hours. I will not receive a refund for the day. I've had it with AT&T, I will be finding a new internet service provider. If a costumer of mine pay me for a service and I don't provider it I will be in court.

I've had a landline phone with unlimited long distance since 2002. In Aug '22 I'm being charged for long distance calls by the minute and was billed $236.93. In Sep '22, the bill for long distance is $453.26 which is a total of $704.69 and that's just for the long distance calls. I don't know why my unlimited long distance service stopped. It states on my bill that I have "Unlimited Nationwide Calling". I would like to have these charges removed and restore my unlimited long distance calling. I have spoken with many representatives over the past two months and they haven't provided any meaningful remedy for this serious issue. I am 67 years old and on a fixed income. I really need your help. My address: 103 Robinson Dr, Goldsboro NC 27534. Phone: 919 778-5502 or 252 452-7567. Thank you for your time.

Hours spent on hold and unable to talk with tech support about internet problems. THEY ARE TERRIBLE AND HAVE BEEN FOR THE LAST TWO YEARS. Simply cannot talk with any live person there.

I called to ask for a way extension because my son is passing way today or tomorrow and they said you will be off today. I am so sad because i want be able to call for services for my child and i want be able to. I admit had an arrangement for 27th but i was in hospital and i could not deposit check until today and now the bank has to verify it and now it will not post until Tuesday evening or Wed morning. I feel like they could have granted me one thing and be symptomatic, My feelings are truly hurt.

First, my bill has been abnormally high since I upgraded it. I was told in the store that it would be high for one month then straighten out and I was not charged an activation fee both of which are not true. My bill has been 355.00 for two months now.

But the worst part was the insurance claim that I had to file last week for my kid's lost phone. It was lost for all of two hours and luckily the maintenance guy returned it after finding it on the ground. As soon as he did I canceled the order only to found out that is not possible. I spoke with a supervisor who allegedly told ATT that the phone was returned because it was according to USPS. Last night they cut off my kid's phone because its still reported being lost or stolen in the system and they continue to charge me 275.00 for it. I have been lied to by Amber, Kay, Jose and Vincent B. This morning Vincent B falsely accused me of not paying my past due balance and that's why the phone was suspended which is false. It was off because ATT reps don't listen nor read the information in the Chat. Now my bill is 632.00 because no one can find the missing phone that I have given the tracking number for multiple times for at least 7 people at ATT. But I realize they only give scripted responses. Kay even gave me her phone number to get help but she read all of my messages this morning but refuses to respond.

Called ATT on 6/5 to cancel just my smart watch data plans, explained I was trying to save money. Representative did not mention anything besides my next bill should be less. When I checked my bill July 28th, I freaked out bc it said my bill was over $600!!! I called customer service to find out the installment plan for my watches would be due up front for canceling my bill. What part of $600+ sounds like I was saving any money?! I asked to reverse the cancelation, as I was not explained to, that I would be due this money up front. They said yes and began working on it. 5 consecutive days, multiple calls each of these days, they finally re-activated one watch plan, but not the other watch. Last agent created an advance technical ticket. I told them my bill is now past due, when will this resolve so I can pay my normal bill and not get disconnected. Rep said we'll extend the due date, and just to pay what I normally would because when the ticket is completed, it would fix the remaining amount. I called back a few days later bc I received no update. She said to pay the normal amnt, and try to fix the other watch line. No avail. We'll, here we are, the extended due date, and after I paid my normal bill amount as instructed, MY SERVIC GETS CUT OFF!!!! WTF ATT!? I call again, bc not this is ATT fault my service was cut off, bc they can't figure out how to reverse a cancel on one watch. I had 2 "supervisors" tell me it's impossible to do, yet neither could explain to me, HOW IT WAS JUST PERFORMED WITH THE FIRST WATCH THAT WAS REINSTATED JUST DAYS PRIOR!!!!! So over a dozen calls, and COUNTLESS LIES..... I paid the bill bc I can't go without a phone! Thanks ATT! I'll be calling back for an update on that last phone call that I was lied to again about, and how I would be called back with an update.
I'm disgusted, annoyed, exhausted and sick of this pathetic excuse to customer service I ever had to experience! I hope ATT does right, and fix their representatives misleading direction, and reimburse my $100+ they cost me to reactivate my wireless line they caused to be shut off. I'd like for a competent representative or technician, to activate my other watch and reinstall the installment plan. And I would like to be compensated for SO MANY HOURS WASTED GOING AROUND IN CIRCLES, REPEATING MYSELF OVER 2 DOZEN TIMES!!!!

I have called twice about an added charge for extra data on my May 2022 bill. I spent over 1/2 hour on phone in the first call and was told they would credit out the charge. They didn't. I called again (another 20 minutes) and they told me they had no record of the 1st call or promise of a credit. Requested supervisor call me back and he did. More time on the phone, no resolution. I am refusing to pay the added charge and now they are charging me a $7 late fee. I paid my bill on time but did not include the added charge amount. I want the credit promised on June 20, 2022 for added data fee and new $7 late fee removed from my bill.

Have been trying for 2 days now to payoff installments remaining on cell phone,it is a combined bill with another cell and home phone. I have spent 7 hrs on phone being passes to every department and no one can do this. I find that utterly unbelievable and very aggravating.

This has been the worst and most stressful service from day one. I have had issues and still have them and Noone ever calls that can fix when I spend hours on end trying to get help. I have literally balled my eyes out over the stress this has caused. They lied about the plan and it being cheaper. They keep trying to take money out I don't owe and Noone cares there

I signed up for your service because I moved. It sounded like a good deal at the time. Once it was all set up I was not impressed. I called to have it ALL canceled including the phone service. I sent everything back like I was told. I found out through my bank account after I canceled EVERYTHING you were still taken money from my account and Robbie Raines account as well. I called about it and wanted to know why you were taking money out of my account since I canceled EVERYTHING. The gentleman I spoke with said he would take care of it and he refunded both of us money that was taken out of our account. But for some reason your company still said I owed you money which MAKES NO SENSE AT ALL!!!!! Y’all sent it to collection agency. I owe you NOTHING!! You refunded me money so I owe you NOTHING! I still have the emails where you refunded the money back to my account. So you need to take the collection off my record!

ZERO Stars!!! I have had spotty (at best) to no internet for over six weeks. I have spent hours on the phone with the tech dept (huge waste of time). The techs have made housecalls and could not fix the issue. Finally, one told me that it was a tower issue and would require the Engineering Dept. to resolve. He said he escalated a ticket to them and they would call me back in two days. That never happened (all the time I am still paying for the internet, but can't use it). After 3.5 hours on the phone one week after I was supposed to get the call, they 'guaranteed' me I would get a call within one hour. Nothing. Called again, went through the whole explanation with yet another person, was on the phone for over an hour when they finally told me the Engineering Dept was closed on the weekend. Then, they once again told me for sure I would get a call back. Never happened. This is a worthless company. I am filing a formal complaint and cancelling service. I can't believe the level of incompetence.

Recently purchased a $50 cruise package and it only worked for the first day. Phone number for the purchased line 816-392-1712. We had to instead purchase ship internet because the Att cruise package didn’t work.

I was scammed by an AT&T in home expert on mobility service.

In March of 2022, I was waiting for my AT&T internet install appointment when Jeffrie P. (ATTUID: FP5460) knocked on my door. I thought he was there to install my internet, but he was there to sell me on switching my family's phone plan to AT&T. My whole family has been with Verizon for over 15 years. It was good timing on his part, because 4 out of our 5 lines needed new phones.

The deal was.... we'd trade in our phones and get new iPhones. We'd also get $250 visa gift cards per line we switched. He quoted me in person and over text message that our total bill would be $160/month (before tax) and would never change. So it sounded like a no brainer, so we decided to move forward. (My total tax is $10, so let's use $170/month for the quote). He told me it was "special In Home Expert pricing".

After my first few bills were a bit all over the place our 3rd bill settled in at $242/month with an expiring promotion of $10/line after 10 months. So currently I'm paying $242/month and it will be $292/month after the AARP promo ends. Again, he quoted me $170.

After multiple phone calls to corporate, they told me that I needed to get back in touch with Jeffrie or his Supervisor, Melissa (ATTUID: MP1547). It took about 3-4 weeks to get Jeffrie back on the phone. Jeffrie finally admitted that he mis-quoted me and it was his mistake. Jeffrie told me he had to go to his supervisor Melissa to get me a 1 time credit for the mis-quote. That one time credit was around $3,800 for the 36 month term. Not surprisingly, it took weeks to get ahold of Melissa after she dodged my calls and texts. The only things she told me I could do was lower my level of service, which is the same thing ATT corporate told me.

Finally ATT corporate told me that my only course of action was to sue ATT.

Shame on you ATT. Shame on you In Home Experts. Shame on You Jeffire P (ATTUID: FP5460) and Melissa (MP1547).

Jeffire's game: to tell the potential customer whatever number they want to hear in order to get them to sign up. He says your first few bills will be all over the place due to the trade in's/ special pricing. Then when your bill settles in, AT&T corporate has no recollection of the communication between you and your In Home Expert (Jeffrie). And now I'm stuck for 36 months, paying $122/month more than what he quoted. Not a good feeling being taken advantage of.

ATT has continued to promise me I would have access to Fiber for 4+ years now. I understand the new construction in the area will be getting it, but the existing customers will not. This is not acceptable, I am paying more for 6MBPS than customers with fiber. When is ATT going to put forth the effort to take care of their rural customers?

I'm really disappointed to AT&T. All I need is just a receipt for my previous payments when I was in US! I can't login to my prepaid account from oversea. The website is not working (I can do that while I was still in the US)! I called for helps several times. I was told that my invoices will be sent to my email account. Got nothing after 3 days. I called again today and was told that I can't get my invoices in any ways out of US! I can't imagine how AT&T can say that they are the best mobile service in the US and charges for that much! People should really be told how poor the service that AT&T provides!

I have fixed wireless with AT&T its a internet service based on antenna to tower service, i had service interruption since day 1, but lately every Friday around 7:30-9 service goes down for days, i have contacted customer suport and att help on Twitter and they give me random answers but they dont fix my service, now i think they have blocked me on Twitter and on service support on the phone they have me waiting for 20plus minutes and then they drop my call

Was told the technical would come to install internet 3 times with no show. When calling to confirm what exactly is going on the AT&T manager I spoke with on the line hung up. Disappointed in the service.

AT&T don't take care of customers and fix our service so we have DSL and internet again.for myself and all my neighbors I have talked to.they want even show up when they set up a appointment time or even call .this has been down for over a week.we don't have fiber optic because AT&T want run it.

Had an account rep stop by our home on May 9, 2023 and talked his way into us switching our cell phone service by reducing our bill from $100/month with Berizon to $50 a month with ATT. He upgraded one of our 2 phones and explained we would receive the upgrade for free. He said we would see a charge for $22 every month for the new phone but that there would be a credit of $22 month for my old phone. We discussed NOT wanting insurance. Once he us into switching to ATT, he handed us his mobile phone and asked us to sign on his screen. We trusted that what he told us is what he was doing so didn’t request to see what our signature was attached to. 2 weeks later on May 23, as I was trying unsuccessfully to set up our online account, I finally called and was
advised our bill was over $300. When I pursued this with a supervisor (the service agent was polite, but had no response or suggestions to stay with ATT- she seemed very anxious to get us a return mailer for the phone and get the lines disconnected) . The polite rep also said I was SOL on my phone I turned in to the scammer thatt completely misrepresented ATT. The supervisor was a little more understanding and said we were set up on the highest tier of service and were paying for insurance. Again, the rep that came to our home scammed us. The supervisor (Amy) did advise me that May 23rd was the last day to turn in my new phone for buyers remorse. She confirmed that since I turned in my old phone, ATT would not give me ant credit for that phone. I made the decision to return to Verizon where we have been customers for 22 years. Amy, the supervisor, suggested we get the numbers ported over to Verizon so we did not lose our existing phone numbers. Amy also said we could bring our tier down lower so our bill wasn’t so high, but that we were locked in for 3 years.
That same day, I took my phone and husbands phone to Verizon and got our prior account opened and numbers ported over. In my discussion with ATT supervisor Amy, because of how we purchased the phone ( through an in home advisor/rep) we needed to return the phone to an ATT store.
So, after finishing with Berizon, I went to the ATT store. The agent there couldn’t understand how I got my phone but finally seemed to comprehend I got it from an ATT agent that showed up at our house. Then she asked me where the box and charger were and said she couldn’t accept it without it. She ended up taking my new identical phone box and charger I got from Verizon with my new phone I purchased from Verizon. She also commented that this whole transaction would have been easier (on her I’m sure) if I had turned in my phone to them before I went to Verizon . Evidently she was unaware that I would have lost my phone number since I was told that turning it in immediately shut down the service and cancelled the number. Then as the final straw, she said there is a $55 restocking fee. Needless to say, this was icing on the cake. I paid it just to get rid of ATT. The agent said since no one told me about the restocking fee, I could call and might get it refunded.
So, ATT will be the last place we would go for service. Unfortunately, our Direct TV Service is part of ATT, but other than the continual increasing costs on Direct TV, customer service and wanting to help customers seems more of a priority. Our bill was taken from our account pretty quickly, before a month had even passed, so we paid over $200 for 2 weeks of cell service, I’m out the value of a good iPhone to ATT. No good words to say, and this will not be the end unless I get some satisfaction.

In January I went into the local AT&T store to take advantage of a trade in promotion. I was told with my 7 Plus and my down payment my monthly payment for my 13 Pro Max would be $9.45 a month.
I sign up and turned in my 7 Plus and a month later I get a notice that all I was going to get was $40.
I called customer service and after a long call I was told I would be getting the full trade in credit but it takes a couple of months to complete the process.
April’s bill came and my payment is still $19.45
Another long call and they told me I wasn’t eligible for the trade in program. I asked the speak to a supervisor and while on hold I was disconnected. I called back and after explaining my problem again the representative put me on a long hold and when she came back on told me everything was taken care of and I would be receiving the trade in credit.
This month’s bill came out today and I’m still being billed at the higher charge.
I again called customer service and spoke with Jeremy, he looked over my account and told me I wasn’t eligible for the credit. I again ask for a supervisor and was connected with “Magic”
After putting me on hold many times Magic told me there was nothing he could do. So I asked for a corporate number I could called and the number he gave me was a customer service number.
The whole reason I did the upgrade was because I was told I qualified for the trade in program. My account on the AT&T app also told me I qualified.
I’ve been a customer of AT&T for over 30 years and am very disappointed with this “bait and switch”
Please return my old phone and my down payment and the payments I’ve made and I’ll turn in the new phone and take my business to a different carrier.

I would like to complain about the supervisor you have for customer rep. his name is Lincon. I dont think he even tried to help me instead of keeping me on chat for almost 2 hours. If this is the customer services you have then there is not need of support team or at&t should not be operated. took my 2 hours just for 5 min answer. After i end chat other supervisor told me i have to call certain number for the issue i was having. I dont know who made him supervisor

Advice double check always your bill, 2021 my husband walks into a store with a broken phone and warranty on it, customer service advised phone is being discontinued by Att there a new upgrade would be given hubby approves as he needs a phone for his company, agreements and terms over a new upgrade are presented to my hubby he signs for what we expected to be a new upgrade right nopE wrong 2 months on the billing cycle appears a 3 line at the time of me King a payment online and in the app I called loyalty dept because we also have internet with them and customer service mentioned we can return the device to cancel the 3 line added but keep in mind we need the device for my husbands job, so we decided to keep the line that is been hanging for a no th without activity in it and at the time I decided to give my iPhone 8 plus to my daughter over that Line that pho e was bought with Apple therefore the phone is paid off and I decide to upgrade to a 12 pro max cool we have 2 payments for 2 phones under installments on the with month I check and see bill is way higher that 2 installments taxes and internet combine in a single bill $330-340 every month I called they said we have 3 phones under installments to which I reply it should be only two devices where is the third one they mentioned is the 3 line which the customer service advisor who gives my husband never remove the broken phone even when we clear deductible and Att no longer carrying the phone the reason of the upgrade and mess of ending with a third line every month up until On April /18/2022 I called to finally settle what our friends and family have been telling us Att is horrible Att charges super high which is true but I always have had service when I'm Camping, traveling, etc. so I called to pay my phone because I'm the one in charge of making payments but due to an emergency surgery it slips my mind and ends up with two month which gladly I'm paying $660.+ cents for my BILL also I request to pay off all installments to see where we are without installments and if the bill will be reduced I pay 2 PHONES and when everything is done the very kind gentleman mentions you only have left the third line when you pay the bill an installment of $6.99 was paid for a phone so you paid also the 12 pro max you have left another Samsung to which so how many phones I been paying oh 3 which I request to hear besides the two first lines what other phone he can't find but is paid and no refund can be made to which reverts the payment cause is late on a Sunday 5 pm everyone is gone for the day call Monday I called no one know anything but I have a bill of $840 Because they didn't revert the payment of the installments they revert the money from my bill so I proceed to leave two phones paid off and paid $585 to bring my bill to the current statement no one can help to tell me about this third phone but they reassure will be fixed I hang up I assume will be fixed may comes on May / 14/ 2022 my Iphone 8 plus dies of frying results of my daughter Studying hard for finals on H.S. Tests I walk into Apple to obtain a new device which apple mention the phone Is fry you need a new one let's get one with Att since they are your provider he finds lock on the system I should call Att to which I do and tell me again my bill is in $800’s to which I simply leave apple to thank the guy and proceed to get furious with all this mess I been dealing with for a year and a half ok To which I in the term of this year and a half I have spent countless hours been transferred from loyalty to reg customer service from 3 to 6 hours keep in mind I paid for I a phone I Dont have and no one can't find installment of 24 months 373.18 cents and no one knows where it is why my bill is been bouncing and I still haven't paid my husband phone when I hang up with Att from 6 hours of frustration I called another provider who in 15 minutes me new service orders me a new phone for my daughter and gives me two sim cards for our phone that once I receive and pay off my husband phone in full will be able to take those number to a new phone company May/20/22 comes everything arrives and give a call to Att to cancel service pay the phone and tell the person I want to resolve and leave so pls let. I pay my bill and he replies to get the codes and you free I asked if the payment is made yes happy hang-up called the other company that made the transfer give codes and I get service for the 3 lines but only one works mine and my daughter and hubby are locked call back to Att they said payment is processed but phones are locked and I can stop at the store to which I go they can no longer see my account, not in any device form Ior shape to which is a Friday 6 pm everyone left you to need to call Att loyalty dept THIS IS THE REASON WHY I LEFT ATT THIS FOR THIS I DONT UNDERSTAND WHY YOU ATT CARE AND PROTECT FOR CUSTOMERS THAT HAVE BEEN LOYAL TO THE COMPANY so if you ask me or anyone asks me if I recommend Att is BETTER to GO TO A PROVIDER YOUR RELATIVES CAN PROVE THIS IS THE BILL WITH TAXES AND UNLIMITED FOR $$$ money and boom no headaches this morning I call and 3 representatives could find my account or explain why some see it partially and my lines are blocked if we no longer belong to Att and bill is paid. The irony is I still have u-verse they couldn’t help with my wireless bill and since I left yesterday may/20/22 this morning appear a $101.18 credit text towards my u-verse why couldn’t you help we had a great thing Since you guys were CINGULAR against all odds I supported you but you failed me and my family my kids now know att is not a great company because they heard me countless hours olead with you guys. Thx I know you’ll continue to make money but I won’t support you in any way, shape or form.

People are in my alley, installing fiber optic cable. It is now Friday afternoon. Wednesday morning those same guys in the alley disconnected my internet and the internet of everybody on my block, at least. We have spoken to the guys in the alley each day, and they said they had reported the problem to AT&t. They acknowledged that they had broken the internet connection. I called and finally got somebody out here today. But he couldn't fix the problem in the alley. As I had been telling AT&t from the beginning, the problem was not in my house or immediately behind my house. So, the AT&t guy who came out today placed a call to the AT&t people who can work in the alley. Now I'm getting a message from AT&t saying that they can't schedule these guys to come out because of a problem with the AT&t network. I feel sure now they won't be out here today, which probably means they won't be out until Monday, and who knows if they'll be able to fix it then. Soon I will be without internet, phone and television for a week. This is ridiculous, but it's not the first time AT&t has done this to me. I need AT&t to fix this and I want to be reimbursed for the cost of the internet that I did not get because AT&t disconnected my internet.

ATT HAS DROPPED THE BALL AGAIN

I WENT INTO OFFICE TO GET A SIM CARD WORKING IN A CRADLE POINT
THEY RE-ISSUED & IT WORKED..
THEN 2 WEEKS AGO IT STOPED
I TALKED TO BUSINESS SALES AND THEY TURNED OFF 4 OF MY NUMBERS
(I FOUND MAYBE 10% OF THEIR PEOPLE FLUENT AND INTELLAGIBLE IN ENGLISH)
THEY THEN SUGGESTED A CHANGE IN ONE OF MY ACCOUNTS - SENT TECHNICIAN OUT TO INSTALL FIBER.
I ALREADY HAD FIBER & THEY WANTED TO DRIO SPEED FROM 1000 TO 100
TECHNICIAN SAID HE THOUGHT THAT WAS A POOR IDEA AND WITHDREW TICKET

I HAVE NOW BEEN ON PHONE AT LEAST 3 HOURS TODAY AND LOST CALLS SEVERAL TIMES - NO ONE SPEAKS INTELLAGIBLE ENGLISH AND LAST CALL, AFTER STARTING CONVERSATION AGAIN, WITH NEW SUPERVISOR,
WENT TO HOLD IN SPANISH & THEN COMPUTER REQUESTED NEW INFORMATION FROM START.

REALLY -

DOES ANYONE WORKING IN TELEPHONE SUPPORT CARE, OR HAVE THE AUTHORITY TO SOLVE WHAT SHOULD BE A SIMPLE PROBLEM?

Was scheduled an appointment 5/1/22 12-4 pm for fixing cut internet line from tornado. Confirmed text saying tech would be here 315-345. Tech called at 345 saying he was out of material and he checked with his supervisor and he wold be out 1st thing next morning. 20 minutes later I received a text saying my appointment had been moved to 5/4/22 from 12-4. I was lied to. I should have been 1st o list next day as you guys missed my appointment not me. Spent 3 hrs on phone with 2 different depths and best I could get was 5/5/22 AM as pm does not work for us. I should have been a priority but was not. I don't want an I'm sorry. I want priority as I was lied to.

I have been a customer for many years, got a new phone it was stolen , i got a broken non functioning used one , they took my old flip number and now no phones work

HORRIBLE SERVICE