Contact AT&T Corporate

Uverse on my android is useless. Connects whenever it feels Ike it. The most undependable service ever.

If I could give zero stars I would. I canceled an order after being overcharged August 21 it's now Sept 22 I have yet to receive an refund and I don't have the services. The tier 2 department is a complete joke. Filled with condescending workers. I have been called by 3 different representatives who all claim to be in charge of my claim but they are never available everyone takes off from work. I have asked to speak with a supervisor on multiple occasions they claim not a single one is available also I will get a call back in 24 hrs which never happens. I will tell anyone and everyone who I meet to never ever get your services. I just want my money back I'm tired of calling and complaining and speaking to people who could careless I met with sarcastic remarks and lies

Upgraded my internet service on August 29, 2023. Internet service stopped working next day. Contacted ATT and tech support came out on Sept 2. Internet service stopped again on Sept 11. Unable to work remotely, security system at my home failed, no streaming services available.
Made service appointment for Sept 13 4pm-8pm. Tech called at 1pm on Sept 13 to say he was on the way to my home. Told him I was not available until 4pm. Tech stated he could not keep 4pm appointment because "he gets off at 5pm and whatever needed to be fixed might run over."

Tech came to my home (or so he stated) did not restore my service and closed the ticket. Received a call from ATT Tech Support stating that I needed to reschedule my appointment because I had cancelled it. Told Tech Support I did not cancel original appointment for Sept 13 4pm-8pm.

Have another appointment for Sept 14 4pm-8pm.

Absolutely worst service i have ever experienced.!!!!!

Extremely poor service and reception. Buffering every 5 minutes and extremely poor service. AT&T wants me to print out a form to submit a complaint. What a waste of time.

I have moved into a new apartment complex which has bulk service. I am trying to get the account in my name and have the service turned back on. This is has been going on for two weeks now. The prior tenant did not cancel service and this is causing major issues for me. I work from home and I need internet service to work. I keep being told that the ticket is in back office but nobody can give a timeline on when the service will put in my name and turned on. The apartment complex stated that service should never be turned off and should remain on at all times. The service address for this location is:
2400 Riverfront Dr
Apartment 7GG
Little Rock, AR 72202
The router in question that needs to be assigned to my name and turned back on is
S/N R91VJ9TF100861

I became an AT&T customer approximately 2 years ago and I have had nothing but issue after issue with the service. I have called and worked with Technical Support on numerous occasions and received no resolution. They have all advised that the issue was for a different reason, such as the towers are down, you're in an area where there is no service, you need a new phone, you need to change your SIM card, just today I was advised to sell my phone and go with another carrier, the manager I spoke with today advised that I switch carriers. These are inappropriate responses and does nothing for a customer who is paying a monthly bill of $200 or more and receiving subpar service and no one is the least bit capable or concerned about truly assisting the customer. I want my money back and my phones paid off so I can switch to a different carrier that will provide service and good customer service. This has been a stressful and horrible experience . I can't even call 911 at times or 611 to reach you, I have to use my Google voice number to call tech support for another waisted hour or more to get no resolution.

Hi how are you my phone number is 9088756862 my phone was suspended
The bill is about $11,000 I tried to work
To pay my bill but is impossible to get all the money in one payment
I don’t understand why AT&T let my account on for months without payment
I know it’s my fault
I really need to speak to right person to make a plan to pay my bill please
Contact me 9082664150 thanks

I contacted AT & T, during the middle of my work shift, because I work remotely and was experiencing intermittent service. Two days prior a bad storm came through an knocked out my power for18 hrs. I can only assume the issue was due to that. I called to get tech support and was told my bill was past due 30 days past due hence the reason for low internet connection. I spent 30 minutes on the phone disputing that I paid my bill 16 days prior. Finally she realized the system was incorrect. After transferring me to tech support, it was incorrect and I was transferred to a rebate line and had to hang up. I called back again and the next person transferred me and I held for 15 minutes on the line and no one ever picked up. I called again and the third person refused to let me speak to a manager. Each every last one of them kept trying to sell me cellphone service despite saying several times that I only want to discuss my connection issue. Finally, after a fourth call to At& t, the last rep told me that there is a reported outage and my area and field techs have been deployed to fix it. Why did I have to be on the phone for an hour and a half, off the clock to get that information. I've never had to deal with a company who employs this amount of incompetent people. I'm very agitated that so much of my time has been wasted, I was refused a manager and no one could respect my wishes not to discuss promotions and upsells.

My father had the internet box that was being leased from at&t he told the rep when he came in that wanted his bill mail to his house never received a billed was called and he said his bill was past due 2 months so he came in when he came in the rep made him pay for box in full and also paid 2 past due bills . i was on the phone while he was in office ii tried explaining to the rep if the box is being leased and he no linger wants it why do he have to buy it this was never explained to him in the begining this is an 89 yr old man that doesn't understands and i feel he was taken advantage of by being pressured to purchase the box. He paid over 700 and some dollars that day when he came in .

Subject: Discrepancy in Returned Phone and Erroneous Charge

Dear Jeff McElfresh,

I hope this letter finds you well. I am writing to express my deep concern and frustration regarding a recent incident involving the return of a Samsung Z Fold4 phone and the subsequent charge I have received. I have been a loyal customer of AT&T for several years, and I have always appreciated the high level of service provided. However, the current situation has left me feeling unsupported and disappointed.

On 7/6/2023 as per the instructions provided by your customer service representative, I returned a Samsung Z Fold4 phone in response to a request to send back my previous device. I followed all the necessary procedures and ensured that the correct phone was securely packaged and sent to the designated address using the provided return label. I trusted that the back office team responsible for receiving and verifying the returned items would handle the process accurately and efficiently.

To my surprise, I received a phone today that I have never seen before and have no affiliation with. Furthermore, I discovered that an amount of $1920.00 is being charged to my account for this unfamiliar device. This development is deeply troubling and has caused significant distress, as I have diligently complied with all instructions and expectations in returning the correct phone.

I have attempted to seek assistance in resolving this issue through various channels, but regrettably, I have encountered a lack of effective support. The responses I received from your customer service representatives have been unsatisfactory, as they merely stated that the back office confirmed the charge, without providing any substantial clarification or resolution. This response is inadequate and fails to address the critical error made by the back office team.

As a dedicated and longstanding customer, I implore you to investigate this matter thoroughly and rectify the situation promptly. It is evident that a vital mistake has occurred somewhere along the line, leading to the incorrect charge and the receipt of an unfamiliar phone. I trust that you will recognize the urgency of this situation and take immediate action to resolve it. Attached you will find photos of the phone that I recently received and the actual phone that I sent back. The Samsung Z fold4 hinges would not allow the phone to open flat that is the reason for the exchange.

I kindly request that you review my account history, which will clearly indicate that I have never owned any phones other than those purchased through AT&T. It is my belief that this discrepancy can be resolved swiftly by acknowledging the mistake made by your team and correcting it accordingly.

I have always appreciated the exceptional service provided by AT&T, and I have every confidence that you will rectify this issue promptly. I kindly ask for your prompt attention to this matter, and I eagerly anticipate a favorable resolution.

Thank you for your immediate attention to this matter. I trust that, as a valued customer, my concerns will be addressed promptly and appropriately. I look forward to hearing from you soon.

I HAD CHANGED MY METHOD OF PAYMENT, NOW I LOST MY FREE MAX THAT CAME WITH MY PLAN, I WANT IT BACK!! I DIDNT TELL ANYONE TO CHANGE MY PLAN, I SPENT
2-1/2 ON PHONE YESTERDAY TO GET IT BACK, I WHEN TO AT&T STORE TODAY, NO HELP, I FEEL SOMEONE TOOK IT UPON THEMSELVES TO CHANGE ME TO A BASIC PLAN, AND THEY TOOK OUT THE MAX, I WANT IT BACK!!!! THIS IS UNACCEPTABALE!! PLEASE GET IT BACK TO ME!!

SHARON CONRAD

Well my first complaint is that when you are a costumer at&t will milk you for everything you got but once you decide to leave they make it harder for you giving you the run around. When you call for your information and everything is paid off, and still I am having trouble unlocking my phone, only people that answer are people like Winston who can't help you at anything and will rudely hang up on you without speaking to the manager. He had me running in circles to an att store when he knew they couldn't help me out and even said they are too lazy to help only the people overseas who answers.

I kept wondering how possible it was to raise a score as low as 430 to 800+ until I came in contact with H A C K M A V E N S CREDIT SPECIALIST who helped me clean up all the bad items in my credit report and raised my score to 805 within a short period of time. That was incredible! I strongly recommend them to anyone having credit-related issues. EMAIL: H A C K M A V E N S 5 @ G M A I L. C O M or Call.

We have fixed wireless internet with ATT. On May 6, 2023 it stopped working. When I inquired, I was told that it was a "tower" problem and it was being worked on. By the end of June, I requested repair on our end. The repair appointment has been re-scheduled 6 times and 4 no-shows. On one day, a tech actually came, worked on the system for 2 hours and left saying that it should be working by morning; if it was not, we should call him (Justin). It was not working by morning and the "personal" phone # he gave us goes unanswered and the voice mail not set up. Each time I call to find out they can actually come, the call center staff are sympathetic and say they will contact their supervisor/area manager who will call us. Nothing happens. If there was an alternative service, I would have long ago. I am looking into who at the Wisconsin Public Service Commission can receive our complaint. I also will contact Channel 15 Investigates (a local TV station airing stories of fraud and unacceptable service.

Why cannot ATT actually fix this; your expensive equipment sits at our house inert and you are losing revenue and whatever reputation ATT has left.
James Houge - 920 623-4762 (a land line because the ATT mobile reception does not reliably work in our house)
W1950 Hall Road Columbus WI 53925
mobile phone on the account - 608 576-1976
With hope but not optimism...

I have had the worst service in the past 5 years and have reached out numerous times that have amounted to over 45 hours of my time.
As of late my service was much worse than after the Woolsey fire. I have reached out several times and given several different excuses as to why my cell service is o poor. I was told to get a new phone..my phone is 3 months old!!!
I was told my cell service was bad because the Malibu West tower was being worked on for the past 2 years. I called the technical support and they suggested a cell booster. He gave me an order #56-825000046539516 and that it would be delivered in 3-4 days. That was 10 days ago, so I called to get a tracking number. 2 hours 22 minutes and 18 seconds..dropped 3 times nd spoke with 5 representatives..NO ANSWER!!! It is so frustrating and if this was the first time I would not be so angry, but it is such poor service and happens all the time!
The people are trying to be nice but no one knows how to follow through with a problem!!! I have been a customer for over 30years and if I definitely will be researching my area for new service. It is beyond frustrating..you all should try to get answers and feel the customers pain.

I was at the AT&T store in Great Falls, Montana this morning wanting help with my frozen iPhone. The young man, Mark, was clueless of what he was doing. I asked him to call the other store for advice, which he did but said they hung up on him and I said for him to call them back, which he didn’t. I asked if there was a central number he could call for help and he said no. He was holding the buttons on each side of my phone as I had done at home with no luck! I finally told him he wasn’t doing anything differently than I was doing at home and I grabbed my phone from him. He said AT&T doesn’t handle phones once purchased and only worked on your account plans, which I knew was wrong. I went to the other store on 10th Ave and they told me Mark was new, however there was no one else working with him and was left there by himself. He was working with 2 other customers ahead of me who he couldn’t help out either and those 2 individuals were at the 10th Ave store too. My iPhone was fixed in a matter of seconds. Mark needs to quit telling customers false information and reach out when he doesn’t have a clue what he’s doing or knowing how to fix the problem.

i'm buy apple watch 7 series in 2021 + insurance for this watch
and i'm lost my watch in 2023
and made claim for new watch +125$ for new watch
and after 2 days AT&T send me the one AT&T Phone box and inside the phone box i find apple watch all in glue, not one the regular apple box
and this watch is fixed before me because im see in the case glue and sone crack on case
and i'm nit sure how long this watch will be work, maybe after 1 months this watch is broken or some electronic issues and i need again do the claim and again pay 125$ deductible and never stop this cyrcle one AT&T
im not happy for service on AT&T i'm complaining AT&T is not good service department and they just making money for every people
please avoid AT&T
(agent ho talk to me ALEX,STAR)
(superviser: Chille)
im close all my plan and goin to Verizon or T-Mobile

Aloha,
My samsung phone that I originally purchased didn't work, Assurian said it's damaged but it wasn't. It was something to do with the battery. Anyways, got sent a new one and paid $250 for a new one, than that phone did the same thing. Called AT&T and was on the phone with them for over an hour and a half due to not all my keys to get to the correct agent and just kept on doing circles with them. After an hour and a half later, trying to get another phone, I jumped in my car and while still no the phone with Assurian, walked into AT&T location, as we only have one and waited for someone to assist me. The music was playing so loud in there, I asked the worker if he could turn down the music and he said it's part of somekind of system and couldn't lower the volume, so I asked if he could turn it off due to I couldn't hear the agent I was speaking to. The worker said maybe you should go outside and wait for our manager to come, he's on his way. . I was like what! I literally got upset and walked outside and waited for the manager. As he drove onto the property and slowly was walking in. I said are you the manager, he said yes! And I started telling him my problem. Yes! At this point it's a problem. He than didn't even listen to my concern as he cut me off as I was speaking and said this. Tell me this, what do you think would be the best place for you to take that call, inside or outside here. I was like what! You're kidding me! He then said, Please leave this property, as I will call the cops on you. Never ever have I've been treated this way from anybody. Yet, I had my 8 year old son to watch this go down. I want someone to call me and I need to voice my concern.

My phone bill is ridiculously high and is being disconnected monthly. I am a single mother of 4 paying household bills, college tuition, daycare tuition and AAU basketball fees for 2 children. I call every month to have my bill moved closer to my pay date and that still don't work. Then when I call to see if I can be assisted with what needs to be paid to restore I'm always told nothing can be done and the money has to be paid before they will reconnect me. I have expressed several times that I am a remote worker and need my phone to be on and active in order to work. This is the only phone company I know that is never willing to assist their customers.

They have been overcharging for my service and keep telling me that they can not fix the bill. Then, I cancel my service which they never canceled while continuing to bill me $178 for mobile service that I never agreed to and $70 for internet that I never agreed to. I received a text saying the I upgraded my service which was a total and absolute lie. I was unable to contact anyone after that.

This is the worse service on the market. You talk to a representive, who has one thing on their mind is to sell you something. I've been on the phone monthly complaining about my service and phone bill . Now you have signed me up for service i didn't ask for and charging me more. I complained and Sam said she can't restore my service, it's no longer available. Then she comes back that she can only it will cost more now. I give you no stars

MOVED FROM TMOBILE. CALLED AN ATT REP APRIL 2023, PORTED MY NUMBER AND ORDERED A NEW IPHONE 14 PRO WITH THE UNDERSTANDING I COULD TRADE MY IPHONE 13 FOR $1000 BILL CREDIT. I WORK OVERSEAS AND AND RETURNED HOME AFTER 60DAYS TO FIND I HAD NOT RECEIVED THE TRADE IN KIT. I CALLED AND WAS TOLD THE REP DID NOT INCLUDE THIS WHEN I SET UP THE ACCOUNT AND SINCE I WAITED LONGER THAN 30 DAYS TO COMPLAIN THERE WAS NOTHING THEY WOULD DO. SO BECAUSE THE REP DID NOT DO HER JOB I AM BEING PENALIZED $1000 ... NO CREDIT !
ATT CUSTOMER SERVICE IS HORRENDOUS!!!

Only way to get in touch with consumer service by phone. Finally get to talk to human and told repairman will be out today. No show, called again and was told it was an outage. Left hand doesn’t know what the right hand is doing! 2nd lady had no interest in helping. Just regurgitate the company line. Sad

I purchased (bought outright) an IPhone 12 mini from a local Official AT&T store.
It is now 14 months later. I call 611 and first I was told my AT&T iPhone 12 mini can not be unlocked because I have an installment plan, I asked to speak to a Supervisor. After I explain to her I purchased the iPhone 12 mini and had it activated in-store with a new phone number and an AT&T prepay service she than tell ms to “go find the person I stole the iPhone from and tell them to off their AT&T bill” yes you read that correctly an AT&T 611 Supervisor told me to go find the person I stole my iPhone from and tell me to pay their bill.
- I don’t have an installment plan and with that being said to me she was basically tell I’m a thief, I feel as tho I’m a victim to at AT&T because all I did wrong was walk into the wrong service provider and now I’m being robbed being being FORCED to have AT&T prepay by AT&T.
I asked this 611 Supervisor (already knowing the answer) if it’s possible to have an AT&T prepay iPhone with an installment plan I was told “NO! that is not possible.”
About two hours after the first very rude 611 Supervisor called me a thief another called me Supervisor Luv (I asked her name and that’s all she would tell me) she called, I answered and I was apologized to for the way I was spoken to, treated and ensured my iPhone 12 mini would be unlocked within 24-48 hours. It is now little over 1 week later and my iPhone I still LOCKED.

!!!AT&T IS A PREPAY IS A SCAM!!

I looked online and it seems MANY MANY PEOPLE have experienced the SAME EXACT THING I AM!!! Being told the prepay iPhone they purchased is stolen and was not bought in one of their stores.

What do I do from here? I DO NOT WISH to have AT&T as my prepay service provider. Why should I have to shovel out more 100’s for another bought iPhone. AT&T has ROBBED ME & has made ME their VICTIM.

- I also have uploaded the screen shots of AT&T calling ME and apologizing.

Over a year ago, AT&T started laying Fiber in my neighborhood. The workers opened the utility box in the easement behind my house, but never closed it back up. It is now severely damaged, often under water and weeds are growing into the wires. I have talked to several people the last several weeks, including a supervisor, about getting it fixed, and no one will help. I keep being told to call another office and that office sends me somewhere else, and then somewhere else. I mentioned removing the box myself to the supervisor, because I couldn't get any help, and I was hung up on. Is that my only option? To cut the wires myself? I am seriously rethinking my use of any AT&T product considering the lousy customer service. I just want AT&T to fix what they broke before someone gets hurt. I would give a negative rating of my experience if that was possible.

I was told by Kevin loyalty dept., " you don't know your bill ma'am and you probably have all your friends on your acct, look at all the numbers you have and you can't tell me that there isn't anyone on that bill that can help you pay your bill.

Also, I was denied the ability to schedule an extension.

I'm getting charged $75 a month for a trade-in because my in-home expert never submitted a quote for AT&T to send me shipping information to return my phones. I talked to 2 people last week for about 4 hours. They talked to their managers and the trade-in department. They said that they could not do anything for me until my sales rep provided the quote number. I did a chat for 2 hours last Friday and was unable to get anywhere.

I called the in-home expert who set this all up twice and texted him 4 times this week and he will not respond.

Last week I was told that the phones had to be returned within 30 days. I was never told that before and I was never given the information in order to return the phones. I was told to contact the sales person but he will not respond.

I was unable to comply with the 30 day return because I was never given the information to return the phones and was never told about the return policy.
I don’t know where to turn from here. Online research says that my next steps are Better Business Bureau, FCC and Attorney General.

Ive been on hold over 2 hours, hung up on and transferred 3 times. Ive asked to speak with management after being transferred to the buisness technical support department and places on hold without any communication. Representative was snoring. Talking to other employees and could not even answer a simple question as to where we were at in the trouble shooting. I am still on hold no management had got with me. This is ridicules

Such a worst service.I have been their customer for 15 years but seriously i am planning to change now .I called in for a data issue to the customer care as i am in a family plan of 6 lines and they offered me a extra line with discount.I wanted to move my daughter from Tmobile to ATT and took the new plan as well and bought an Iphone 13 .In my first phone call i was with the customer service agent for 2 hours ported number from tmobile and paid the service fee.Instead of giving my address (boston) they sent the phone to my brother(phoenix).I called them aagain and with 2 hours of back and fourth the agent said she cant cancel the first order and assured me that they will send me a return label to my brother's place and ordered a second phone again.First phone didnt get the return label and i had to call for 3 times and the second phone its been 1 month i again ported the number one month back and still says shipping status "Working on Orders" .April 29th i did this order and still no phone yet Order Number : 56-801000052770644.Shut Down the business .

I have been without landline phone service since a week ago last Saturday. I have not had service for at least 10 days! I have a disabled child with epilepsy at home who is bedridden AND I CAN'T GET A HOLD OF HER TO TAKE HER MEDICATIONS because of no line. I HAVE CALLED REPEATEDLY AND KEEP GETTING TOLD THE LINE WOULD BE FIXED AND THEY GIVE ME DATES BUT NOTHING IS DONEin Royal Oak, Michigan. I understand that 13 people in my apartment complex/neighborhood are without phone service.

Enough is enough. I understand it is a sliced or broken cable problem. FIX IT NOW OR BE SUED IF SOMETHING TERRIBLE HAPPENS TO MY KID BECAUSE SHE HAD A SEIZURE. WE DID NOT EXPECT OUR PHONE TO BE OUT THIS LONG!

My mother's phone line has be out for sometime. Her number is 361 575-0105 and her name is Evelyn Kalischko. I am a schizophrenic man that is her son. My sisiter lives with my mother and she is schizophrenic too. I think At&t is taking advantage of her service and she has two children with mental conditions.

Added two iphones to my AT&T and had to pay the taxes. This was on 5/13/2023. I was called today because the girl was 10 dollars short and if I do not come in today before 6 pm she will have to call the police. First this is not my mistake and second it is Mother's Day and I have never in my life heard of anything so ridiculous. I will not deal with this company any more and I will tell anyone that will listen what a horrible policy and company this is.

I Call AT&T to see what I could do

about almost $4000 cell phone bill I have four phone devices one watch trying to see about me continue to use the same phone and going back on my payment arrangement to pay off devices . They kept Given me the runaround they said they wouldn’t be able to help me the only person that can help me is Collections I asked them to Go ahead and transfer me to collections they had me on hold for 40 minutes someone else picked up the phone It still wasn’t collection-if it was not collections I have been talking to them for about 20 minutes before I discovered they still wasn’t collection so I asked that person the second person can they transfer me to collections They put me back on hold and some woman got on the phone yelling talking about my Internet bill so I was wondering how did I get on the line to talk about my Internet bill when I’m trying to reach collections she hung up and I called back again Still didn’t get to collections I don’t get it if you calling discussing something Out of their lead I thought they automatically suppose to transfer it now is a hour and a half later and I still haven’t Talked to collections I don’t even feel like getting back on the phone all night again.

Ive been with Att for a long time, just so you know. I went in to the Riverdale Utah AT&T store last weekend to either buy a new phone or get a case they could have cared less whether I was there or not...the same thing happened today in the Layton Utah store I went in to check on a new phone or get a case and they acted like they could care whether I was even there or not, I was working around Mountain Bell, doing installations back when it was Mountain Bell, and the attitude back then was a whole lot better than it is now. I'm thinking about switching carriers

terrible customer service. fees very expensive. service extremely poor

Hi I'm here in San Antonio and I went to fiesta and there was a guy Friday doing AT&t out there on Travis Park I asked her about the cable and everything and he set me up but then he didn't take no money he said I'll get back with you because the internet is so slow and I need to fix it and today is Tuesday and I'm still waiting I'm not going to hear from him every time I get around AT&t they're giving me the runaround out of the stores too can somebody call me

They are constantly making mistakes on my wireless and sent me to collections for Directv wireless equipment that I returned and submitted my receipt. Thought everything was cleared so got rid of the receipt and a year later i was in collections again for the same thing and no longer have the receipt. I spent 2 hrs on the phone getting transferred from person to person an eventually hung up on and back to the same cycle. I had to speak to collections and everywhere i was with a collection agent, they would tell me they needed the receipt otherwise they couldn't help. I asked them to look for the equipment, they have the equipment ID #s and said they could not.

For my wireless, we did the smartphone trade in promo and then after 4 months said we didn't qualify, but couldn't figure out why. They put case after case but no resolution.

Very tried of my internet and home phone service, this has been a ongoing problem. I am tried of calling and waiting for tech to come out. I have been doing home class's, and my internet and home phone. Can you all JUST FIX IT or DO I HAVE TO MOVE TO ANOTHER COMPANY !!!
Very Upset !!!

Your customer service is Absolutely Terrible. They’re very unprofessional. Anyone I speak to. I sent back a phone I got for my daughter cuz she broke hers. When I got the phone I didn’t need it anymore so I sent the phone back ( never used it ). My service keeps getting shut off cuz they won’t credit me for the phone which was received on March 3,2023. Everytime I call all they want is payment. When I explain the situation they instantly get nasty and don’t want to help me with this credit until payment is made. When I asked to speak with a supervisor they say they’ll transfer me but they hang up on me Everytime. I don’t know what kind of business you’re running here. I’ve been with you 12 plus years and ready to go else where. If this is not resolved Now !! I’m also reporting you to the BBB ( better business bureau). I’m not paying for the 5 times my phones have been shut off. !!!!! So fed up with this. It’s a credit of $168.00.

Hello, I decided, after 20 plus years with Sprint/T-Mobile to try AT&T, given a new location opened up from my home. I was able to swap out my phone for the new S22Ultra in July 2022. I am a faithful customer and believe in great customer service. Easter Sunday, my phone would not make calls, receive calls, sent/receive text messages, however, I was able to use social medial and log into my bank accounts.
1. I called customer service, was told my sim card was bad and I would need wireless network to connect and have an esim card issued. I was outside of my home and was scheduled for two appointments, two different locations and both locations were close. 2. I called back once home, on EASTER SUNDAY and spoke with Pamela, was her name. After about 1 hour or more on the phone, I was told, their was fraud on my account and a manager was not available to override this "fraud". I should expect a call back on Monday or I could go in to the nearest AT&T store. 3. I went to the store near my home, the sim card was replaced, I made a call. I arrived home and my phone would not make a call or sent a text. Back to the store, to call customer service because I have not working phone at home except my cell phone. We call customer service and they try and trouble shoot and advised me I need to be HOME to receive a call and trouble shoot. Well, no other phones at home. I locate a phone and the representative, Jade, does not call me back after texting with her on another phone. 4. Meanwhile, Monday, afternoon, Pamela, the rep I spoke with on EASTER SUNDAY, advises me there is a "Network outage" in my area and it will be fixed in 5-7 days. She will issue me a credit for 7 days and would call me to see in ONE WEEKS TIME if I can use my phone. Wow!
5. Back to the store I go, I speak with someone from the AT&T stores phone, they confirm THERE IS NOT NETWORK OUTAGE in my area. My son is now home, he has att and his phone works perfectly fine. 6. I forgot, I requested to speak with a manager at some point, Monday evening, Allan is his name. He advised me, he will send me a replace phone, I go to Att.com/claims, confirm the claim and I should have a phone in 1-2 days, sending priority and an email with tracking number. Meanwhile, he tells me to visit UBREAK for a diagnostic and see if they can help repair the phone. 7. My phone has several errors per the diagnostic, I have the report, I cannot upload it from my gallery because my phone does not work. 8. It is now Wednesday, I have no tracking number and no phone. 9. Back to the store, they advise us to call customer service again, once my info was provided, the rep hangs up on me. 10. Back home, to beg and borrow for a home, I spend 2.5 hours on the phone yesterday, ONLY TO CONFIRM there is no claim for my phone with Asurion. I explain this above debacle to the reps and finally, another claim is processed, I go and confirm the claim and after the call. The rep tells me, "oh, your phone is under Samsung warranty". You will not get a phone from us, let me transfer you to the warranty department. 11. I speak w/ Warranty, they submit the claim, I have a tracking number which DOES NOT WORK and CANNOT TRACK my package. 12. I has for higher support, I advise them of this debacle and advise them I am disgusted, embarrassed, annoyed, frustration and repulsed by the lack of true concern and care for a newer customer now with no cell phone service for 4 days. They cannot release me, I can pay the 900 and I can go elsewhere if that is my preference. Is that all sir? Is that all you can do for me Justin, ID FZQ9? Ok, thank you. Today, Day 5, no phone, no way to track a second phone which was allegedly shipped. 13. Back to the store I go to see if they can confirm a shipment, can I upgrade, do they have a loaner phone, what can they do? Michaela, the manager allowed me to use the phone and asked the reps to please assist me in order to retain me as a customer. Today, still not call from Jade, the rep, who does text my phone, which I can periodically receive, however, I cannot respond and do not have a way to call her give MY ONLY phone is the phone I believed would serve as my primary phone.
All of this to say, I am utterly, completely and whole heartedly sadden by the way ATT and the reps have handled this matter. I was lied too about a network outage, hung up on, bounced around, lied to again about a phone which was never sent, yet, today, Day 5, no phone .
I intend to honor my contract to pay for a phone that is no working and I will be leaving ATT to a provider which values my hard earn dollar and it's customers.

I booked an appointment to have assistance to switch my iPhone 13 to iPhone 14. I showed up 10 mins early to the store and they said I needed to trade in my phone AT&T wouldn’t accept now bc I purchased my new phone though AT&T. Then they said they couldn’t transfer my phone bc of “unstable WiFi network” But don’t worry come back if any questions. I went home tried myself to get an error message an hour later saying my sim cannot be transferred and to call AT&T assistance. This is the most awful experience I have had with a phone company. Why does no one care anymore?

In November of 2022 I upgraded my iphone from a 12 to the 14. ATT sent me the shipping box. I went to USPS, followed all of ATT instructions, dropped off the box. I had a receipt at the time....but after 4 months of not hearing anything I threw it away. 4 months later ATT charged me $366.59 for not returning the iphone that I dropped off at the USPS. Again, 4 months later I did not have my receipt. The post office cannot look up the package by my name and ATT does not keep records of labels shipped to individuals, but they expect a customer to hold onto a receipt for 6 months. Shame on ATT, thank you for making it easy to start researching my next carrier as I do my phone, internet, and cable with you.

If there was a minus 5 AT&T is still earning that award as of this moment! We are a small Florist business that relies on our phones to deliver daily business from our customers. When they don't work our overhead continues with any income! We had a conversion done from Spectrum which gave us good service for years at a higher cost. AT&T wooded us with a lower cost and better-expanded service well that was just a lie.
They were working for a short time until we asked them to turn off Call forwarding now none of our 4 lines work.

Awful service. Have repeatedly called about static on the line or no phone service at all. Call waiting time is usually over an hour. Website does not work. 93 years old and rely on my home phone and most of the time it does not work. Awful support and service.

A tornado came through Griffin, GA in January 2023. There was much damage to power and communications lines. I have made calls for repairs to phone, but to date, there is still much noise in the phone lines. It is becoming irritating. I have been an AT&T customer for many years, If the problem is not resolved soon. I am seriously thinking about going to another company for my landline service.

I recently upgraded 2 phones eligible for your trade in program. I was informed by the specialist that I could drop my iphone 8's in at any store. I upgraded to the Iphone 14 and stopped in at the Mentor, Ohio store to drop them off. I was the only customer in the store and was told by both manager Tyler Kline and sales consultant Kevin Corrao they would not take possession of the phones due to liability issues. At no time did either of representatives move from their kiosk position to greet myself to explain any of the policies and were extremely rude with their lack of response. Both representatives continued to play game son their phones the entire time I was in the store. This is a lack of transparency on the part of ATT and potentially an engagement in a bait and switch program to have customers upgrade with the understanding they will receive a discount upon return of the original phones. It appears that ATT has an understanding with their store managers and sales representatives to refuse acceptance of trade in phones thus complicating the procedure with the goal of frustrating a customer to the point they do not turn the phones in and receive the appropriate discount. I have attempted to call and report this situation and spoke with 2 other representatives as well as now am awaiting a manager call back. I am distressed with the level of customer service ATT is providing in this instance and will seek all applicable measures and remedies. Tyler Kline email: tyler.kline@allianceatt.com and Kevin Carrao email: kevin.corrao@allianceatt.com. I await your timely response and remedy.

We went today A&t store 1054 Harter parkway we got bad experience the employee name Jose don’t know how to speak with customer he got too much attitude

Greetings. My name in Lillian Lewis (under the account name Melinda Lewis, who is my mother), and I am a SSG in the US Army. I have been on orders and stationed in Europe since 13MAR23. It is now 22MAR23. After various attempts to login to AT&T from the installation computers, and several times being told I had to wait 24 hours to try again, I finally got a hold of a representative who put in a request to unlock my phone. My phone is not yet paid off but I fit the requirements for the Service Member Civil Relief act, which Hanz, (the representative who put in the ticket) confirmed. I also requested that after my phone was unlocked I would like to put my number on hold to get it back in 9 months. This was on 17MAR23. I had previously sent an email to the military team email with a copy of my NATO Orders stating that I am in the Army and will be in Europe. I checked up on this email and attached the orders once again. I received an Email from the team saying I needed to attach my Orders (Which were already attached to the previous two emails). I replied with it attached again and chatted with a representative which ended in my speaking to a floor manager named Bhargav about how my unlock request was denied but my number was removed from the plan (meaning I could no longer make calls to AT&T, hence the chat). Bhargav took my issue and complaint as feedback and assured me he would email me with the new ticket stating that my issue would be handled, this was on 20MAR23, at 1742, ET. I chatted the next day at 1319 ET to a representative named Chloe who's exact response was, "I have checked with my resources and see that as you have chatted with the manager, your device will be unlocked by today evening. Please be assured about that." I confirmed that this was Central Time. Today, now 1114 ET 22MAR23, the exact opposite of what needed to be done has occurred. AT&T reinstated my number to the plan and denied my unlock request status. And to make matters worse there is no way for me to submit a new request as that one is still denied. It has been 9 days of no access to my Soldiers which is completely inaccessible and no representative has been helpful. None of them even seem to understand what the Service Member Civil Relief Act is. I cannot attach my orders to this complaint as a file but I have included a screenshot of them.

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.