AT&T Complaints Continued... (Page 9)

I am complaining about how your employee give false advertisements. I went to AT&T in 5170 Stone mountain, GA, 30087 -- his name is David. He told me an my husband that we can get a phone an tablet Free if we sign for 2 years. Then, we get our bill an we are paying 180.00 a piece for the phone. I will never deal with AT&T anymore. I have digital life and internet. I am going to another carrier that is not right to charge for something that he said it is free. I called AT&T the rep took 45.00 off but I don't want these phone at all, or the tablet. Can I get someone from the corporate office to please respond back to me?

My name is Myles Jackson I live in Kansas City, Kansas 66101 my lane line number is 913-371-1285. I have called numerous times in four months to have the my old name change, this is necessary to be able to received life line services. From May, August, September of 2015 and today 10-06-2015. I have called to have this changes made to be qualified, I was informed by the person it was being changed as we spoke this October. I suggested that the change be made latter in October 21, to give lifeline enough time to approve my application. I received a rejection letter from lifeline of no name change. WHY is this such a problem?

I went to the AT&T Kiosk at the Ashland Ky Town Center Mall (500 Winchester ave. space K003. 606 329-0140). Not currently a customer with your company. I had saw on your web site you were now offering the LG G pad X 10.1 for sale. The price was stated to be $350 without a contract. So I went to this kiosk in order to see if I liked, and if I did purchase this tablet. I really liked it told the girl that I would like to purchase the tablet at no commitment cash price for the $350. She said okay but then started to sell me other products, like Direct tv. I said no thank you just the tablet. After several minutes of them getting the tablet ready for me to purchase they told me I could not purchase the Lg G pad X 10.1 tablet because I had to be an AT&T customer for them to be able to sell it to me.

What? I am standing there with cash in hand wanting to buy this tablet and your company wasn't willing to sell it to me. I did not see anything posted online or at store that stated you had to be a customer to purchase this tablet. Is this company policy? Or just very bad customer service? No one I have told this too can't believe that AT&T wouldn't sell to me with me willing to pay cash no commitment agreement. I promptly went to WalMarts and purchased a iPad Air 2 64gb, they were more than happy to have me as a customer.

After doing some research into internet providers I found that AT&T uverse DSL was offering a higher download speed (45 mbps) from what I currently have (18 mbps) I went to there official site online and entered my address to see if it was available for my address, it was, so I then contacted AT&T about upgrading my current services only to find out that the upgraded service was not available in my area.

We have a credit with AT&T but getting voice mails on my cell phone we owe $139.00. Called AT&T the last 5 days with no resolution. No one know why we are getting the voice mails. They said the calls aren't from them but it clearly indicates AT&T and gives the phone number for AT&T. Finally filed a complaint with PUC. Maybe AT&T will listen to them

First of all, I deal with your AT&T customer service every month. It seems as though your department lacks accountability. Every month my bills are messed up. But recently, I got an email telling me my bill was due- this was in April of $128.15. I made the payment right away. To be exact, my bank paid it on 5/5/2015.

I have been getting threatening emails from AT&T saying my bill is past due, and my services will be discontinued. I spoke to a supervisor yesterday, she informed me this is a past due bill, I said my bill has been paid as soon as I receive them, I explained to her I don't know about any pass due bill. I made the payment yesterday which was a holiday, and you should receive it very soon. I spoke to Emerly Carlson this morning, she was very nasty, telling me if they don't receive the money soon my service will be cancelled.

I can't believe I've been with AT&T for years and now I am treated like a dog. What can be done to fix this issue? I am seriously thinking about going with another company! I also mentioned to your supervisor and Emerly this morning, if I never got a pass due bill, how am I suppose to know there is a past due balance?!?! I am so upset that I don't know if I'll use AT&T ever again!

I signed up for a promotion bundle of $89.99 of internet, wireless, phone, and direct TV with AT&T. Then I get a separate bill from direct tv and separate bill from AT&T which is 4x the promotional offer. I've been having difficulty trying to resolve the discrepancy, along the way I discovered they have my address without the unit # so I gave them my complete address.

Then I get another installation schedule, I called them and they said they'll cancel the duplicate account. I was sent around to different departments and my head is spinning in confusion about where to describe the problem. Now I'm getting threatening letters because I refused to pay my bill until it is corrected to the promotional amount. I'm stack how to proceed further, every time I call it takes over an hour and I have to hang up because I'm at work and they're only open during work hours. I want the promotional charge billed correctly before I pay my bill.

This complaint starts from date 10/2014. I had decide to upgrade my phone. The phone I had upgraded to is a (ASUS PADPHONE). Since I had this phone I had return this phone 4 times due to different issues. Now they want to charge me $499.00 for property damage. The complaint starts with everytime go back to the AT&T store in Morrow Gerogia. They work on every phone that I brought back to the store, however, they never put the chief complaint in my file.

Since I had this phone I never had a chance to enjoy this phone. I have been a dedicated customer since 2003, never had a complaint, everything in my home is AT&T. I have my alarm system, my wireless home phone, cellphones and my internet with AT&T. Every phone they sent out I'm sure is refurbish. I never seem to keep this phone charge. I had lost so much information and personal pictures. Just fed up with this phone and they want to charge me $499.00 when every technician in AT&T worked on every phone I had, trying to move information to the next phone ASUS or AT&T send back to me.

I have 2 cheap cell phones that haven't worked since I got them. I have now spent 2 afternoons on the phone with them several hours 10-12 people I have tried to make understand that all I want is a new phone that works. They have told me that I cant do that, I can get a new phone but I still have to pay for the bad phones that don't work for another year. My husbands health is bad and he almost died because he couldn't call me from the bathroom floor to the bedroom on these bad phones. I cannot afford to pay for a new phone and 2 that don't usually work. These people cannot possibly be this stupid they are just trying to get more money out of us. I have given up and will go to Wal mart to buy another phone but I will make sure that everyone around here knows about at&t.

I have been dealing with AT&T for months trying to get a credit on my company's DSL line and it has yet to appear on my bill. We are now moving (to a place with better internet service) and have transferred the service to the landlord and they are charging me a $120 early termination fee. They have the worst customer service policies and it seems no one can issue a credit the same day on the account. They are operating in the dark ages!

I am locked out of my AT&T online account leaving me unable to view and pay bills. I am the primary Account Holder on my wireless account and do not receive paper bills. I got a phone for a friend and she has changed numbers and left town. I do not know the new number and I do not remember my passcode.

The customer service rep told me that since I do not remember my passcode I have to go the AT&T store with valid ID and they would help me reset the online account so I can pay my bill. The AT&T store told me they could not help me because I did not have new phone number listed on my account and do not have a passcode.

I, again, called customer service and they, again, were no help and told me to go back to the AT&T store. Again the AT&T store wouldn't help me because I don't have a passcode. I want someone to send a paper bill to my address but said I need a passcode to do this. I want to pay my bill but I don't have a passcode.

I give up!! This is stupid! I have a valid I.D and can answer all the security questions on my account but can't get a bill sent to my house or pay my bill because I can't remember my passcode. You would think they would not want to give me the run-around since I'm giving them money!

Worst service of my life. First I went to three places to get a data cable and was told they don't have that size. att has made it so you have to call them to service so they can charge you for service . I Was without phone service TV service and computer service for 2 days was told it would be repaired at no charge by agent. second I scheduled an appointed between one and four on Friday and at four got a message they were running behind but that it would still be repaired and waited til 9 pm for someone not even a courteous call to say they wouldn't be out. I called and was very upset that my time had been wasted and got hung up by a agent. supervisor and a manager. Sunday I call to have someone come out to fix the problem on Monday.

Monday they show up fix the phone computer and one TV. The other TV would not pick up a signal and was told It was the box the Thech said his manger said he could not just swap the box that was need was not on my plan that I would have to update. So I did he left with out hooking the box up . Said he would come back today to hook it up. and I said if you can't make it give me a courteous call and he said he would. This Morning he never showed up I called left a message on cell phone no reply so I called the Supervisor and was told that he would be there between 4 and 8 pm no one showed up got a call at 8:20 that I would have to reschedule. Worse service of my life. I am a senior I was without a phone or TV or Computer for 3 days what if my cell phone got broke and I fell and hurt myself.

It would be on your head. Dangerous as a matter of fact. I plan on calling the Corprate Office in the Morning about the poor service.

When I ordered my phone service on April 26,2015, I ask for a regular LAND LINE, but the the order the tech had when he arrived was for a Uverse service. This is not what I ordered. He tried to get the order changed, but was not able to get it done.

So he installed a Uverse line and told me somebody would be out in a day or two to rework the hook up. A friend came by and told me my phone was not working. I checked it out and found it was not working, because the number had been changed. I had requested to keep my old number. I called customer service to complain and they told me I could keep my old number.

While I was talking with them we got cut off and my phone went to constant busy signal. I was also told it would be in service by tonight (May 5,2015) by 8 P.M. No one ever showed up to day. I have medical health problems and the phone is need badly. Can you get this fixed for me ??????

I've used AT&T in the past. I'd like AT&T UVERSE to my apartment area. It's all over OWASSO OK just not at this new complex.

The apartment complex refers everyone to Cox Cable. I asked AT&T and they really couldn't answer why it wasn't available to this area.

Cox is running unopposed and the service is terrible.

We have been phone and Internet customers for awhile. We found out AT&T now has Uverse service available in our neighborhood. We decided to order the TV service. We were scheduled to have the TV service installed on 4/27/15 between 9-11am. No one showed up.

We received a text saying the installer was running late. We received a second text and confirmed we still wanted the install. The installer called about 2:45 pm and said he would arrive within the half hour. He never showed up. We called AT&T about 4 times that evening but no one returned our calls to tell us what happened even though they all said they would look into the problem and get back to us.

We finally called AT&T Thursday, 4-30-15 and said we decided we did not want the TV service. We also said we wanted to ensure we would still have phone and Internet service. We were assured that service would remain. On Friday, 5-1-15, we discovered our phone and Internet service had been disconnected. We were gone and when we returned to our home, we could see we had 2 phone messages, but could not retrieve them because the phone was disconnected.

We had a medical issue and we're waiting for results from the VA concerning a CT scan. The VA is a large medical facility and I an unable to discover what the message was. Additionally, I just started a new internet site and have been without Internet service. We continued to call and finally on Friday, 5-1-15 were promised our service would be reinstated today, 5-4-15. No one showed up this morning.

Moreover, we were told we would be able to retrieve the phone messages. It is now 5:25 pm and a technician is here. However, he said there are only two lines running to our home and he needs 4 lines. He has called for someone to come out, but I would bet this does not get reconnected today.

I don't understand how you can disconnect my service remotely, but cannot reinstate it the same way. Nor can I understand why everything worked fine last week, but now we need extra lines to get the phone and Internet to work. I will be filing a complaint with the Attorney General and Better Business Bureau since we have medical conditions that require we have a land line and since our business has been impacted since we lack access to the Internet.

Please contact me on my cell phone if you require further explanation. You should find all of my complaints on file.

First let me say that I was a customer of Cellular and then when AT& T came on board I decided to stay with your company, which have been well over 10 or more years. Have I been an on time payer, no, has my phone been interrupted, yes, I am saying this because it's the right thing to be upfront from the start.

But here's the problem, I purchase an iPhone 5s under your installation plan, it seem to be a good deal, from the start. Your representative explained to me that if and when I wanted to upgrade to a different phone I could, because it was better than a (2 yr) plan. Unfortunately, that has not been the case. Spoke with your representative on the phone as of today 5/4/15, and he express to me that if I wanted an upgrade, I couldn't get one until August of 2016. Really, does that make any sense, or if I wanted one I would need to pay over ($200)?!?!

Maybe I won't get any answer from AT&T, but whatever happened to having loyal customers that won't leave but continue to stay. Don't want any violins playing, but I just don't understand. Again I know I won't get any answer, but at least I spoke what I believe to do the right thing.

My ADT screen reads faulty communication. ADT called and U-Verse is compatible with ADT. The wiring of U-Verse needs to be checked because the ADT system works fine. I need a technician to come out as soon as possible to fix this problem.

I was given a price of $114 for TV service (I already have Internet and house phone) by a customer service person on April 24, and made arrangement for installation on April 30. The price quoted was for U300 Latino service, No contract for two years, $250 Visa card, five receivers (including one wireless) and no increase for a year.

When the technician came, all my DIRECT TV receiver and wires were disconnected and UVERSE equipment were installed. At that point, I realized that I had no HD service. I call AT&T UVERSE and explained that HD was offered to me included in the above package. The "rep" checked and told me that the package that was listed couldn't be offered to me because of the offers I already had with the TV and internet, and that I would have to pay more.

I disputed that and asked to speak to a "supervisor." A Female supervisor came on the line and told me bluntly, "either I want the service or not" I told her not for the new price and my service was instantly disconnected. The technician then packed up all the equipment and left.

I call the UVERSE number again and got a rep who said her name was "KEAIRA" who offered me a package for $101.00. This package was for the U400. The total with the three service would be $145. Keaira then said that she tried to put the offer through, but it wouldn't. She then sent me a email with the price and told me that because of the time(8:20 pm) she would get with her managers the next day (May 1) and would call me by 12 mid day local time. Keaira assured me that I would get the U400(an upgrade from the U300) for $101.

May 1 at 12:45 pm not a word from Keaira so I call back again and got a guy who said his name was "DANTE" who said that he could get me the U300 Latino TV package for $105, Dante then said that he was having a problem canceling the previous order placed by Keaira.

I asked Dante if it was possible for him to call me back in an hour with the new information because i had to go into a meeting, Dante PROMISED that he would call me back by 2:15 pm, "no matter what the outcome". Dante never called back.

At 4:45 pm I called back and ended up speaking with a lady by the name of Ms. "LOWE" who told me that because of the promotions on the internet and house phone I couldn't n\get the prices that were quoted.

This whole experience only shows the LIES and CUSTOMER SERVICE PROBLEMS that AT&T is known for is true,

The Reps admitted that when the original order was placed the pricing was incorrect, and no one alerted me to the price difference. The installer was sent out and i was made aware of the new price then.

Rest assure, as soon as I am able I will be canceling my three wireless phones, internet and house phone,

I have a been a loyal AT&T costumer for years. Back in September 2014, I purchased an iPhone 6. At this time I also traded in an older iPhone. I received an AT&T promotional card. The date of this transaction was Sept 29, 2014. I was told I had 7 months to use the card. I tried using the card in April of this year, and was told it was expired.

When I called the number on the back of the card to inquire about this they told me I was give the card in July of 2014. This was incorrect, and I have the paperwork to prove it. I went to the AT&T store where I received the promotional card, (Westfield, NJ) and they said they could do nothing. But the employee did also confirm that I did indeed receive the promotional card on Sept 29, 2014, not in July of 2014.

I have tried calling multiple times and visited the store to explain the problem to no avail. As a result, I am out $106.00 because of something that is an error on the part of AT&T, and cannot get a sufficient answer as to why. Going further, I will be switching my mobile provider to Verizon in the near future.

I ordered AT&T services online one week ago. I simply ordered a land line phone and DSL. I received a text to please call AT&T because they found an outstanding balance some where. OK no problem I'll pay it. I need the phone so my family can call me from over seas, because being a veteran I know how important it is to have your loves ones to contact you. My Girlfriend who is away from me at the time, some times collect calls are the only way, and cell phones drop calls like crazy or want take collect calls.

So I order this service through AT&T. paying 164 dollars to get this done. Well, after 4 days of calling back to AT&T and trying to find accounts and this and that. They still haven't taken my payment for outstanding amount even though I offered again and again. So after the 3rd call I decide to record all my calls from that time on. Well 18 hours and 32 mins later, and talking to 23 different people, they set a time and date and would take the outstanding amount on my 1st bill, then last night they called me twice about two hours apart with two different numbers.

So I thought maybe one for phone and one with DSL. I added it, so guess what time they finally it to set up my services. That's right they didn't come or even so much call me. Well when you can go to utube and facebook because I'm going to put my recordings on both. AT&T has to be one of the worst service companies out there.

Purchased a HP lap top computer and asked an AT&T sales person what I have to do to have service for it. I already have have an account with AT&T. I have an iPhone 6 plus. I was told to purchase an air card device with a $20 added monthly charge and never told that I can use my iPhone as a hot spot.

Now I am stuck with an added device and charge that is not needed for my use. I think that the sales person should have told me I can use my iPhone as a hot spot to operate my lap top. I have been an account customer for a couple of years now, and before that I was a two year customer of AT&T to go phone. I think that was wrong of the sales representative and really hope that in the future this is avoided

I went into the Sullivan AT&T store to get my phone fixed. The man in there was so nice and so polite his name was Michael. He tells me that my temper glass screen savors came in, and I asked him if he could put them on my boyfriend and mine's phones. He says sure, I said thank you, he says no problem. He puts the first one on, and I said there is a little fuzz under that one in a polite manner. I asked him if he could get it out he says I will try, with spending that much money on just one I wanted it the best that I could get. He gets it out and goes to put it back on and it looks bad.

His worthless excuse for a boss walks up and says you messed it up and puts it on and throws the brand new phone on the counter and says that is good enough. After he walked in the back I said that will not do for me I want my money back. Michael says let me see what I can do. He said that if he can't get it fixed, he will grab one off the shelf and put it on at no charge. I said thank you, he says no problem.

He gets one off the shelf and I heard his boss say you will be paying for that out of your check. His boss is worthless and told him to tell me that they do it as a courtesy it is not our job to put them on its a courtesy. I think that the boss at Sullivan AT&T store needs to be fired for the way he talks, belittles, embarrasses and humiliates his employees in front of customers there is no employee that deserves to be treated like that. The customer is always right and I think Michael at the Sullivan AT&T store deserves to have the manager position. I have been very happy with his customer service not his managers!!!! Michael's customer service meets my satisfaction at all standards. I didn't appreciate my brand new phone on the counter like it was crap.

On April 24,2015 at 9:45 am, I was building a play set out front of my yard for my daughter. At 9:50 am a boom AT&T operator service truck showed up and was backing into my neighbor's driveway, getting out to go up on boom and service pole behind their property. I rent the home I'm in and it has no phone line installed, but outside the house on a pole in our yard was the cable for the existing line previously for this house over 100' length ready to install so we can connect our service to the house again.

I walked over asking the boom operator AT&T tech if they could re-install the cable back onto the house so we could get a tech out to install our phone line service to the ground on the house. He said NO its not something he would do its a whole different service call issue. After they serviced the pole at the neighbor's house, they left 6 min later. They returned and right in front of me they pulled up to my yard came out and lifted boom up to my pole and gathered up my hanging phone line wire 100 ft worth and cut it at the top of the pole and took it into their truck. I was shocked! I just asked him if he could run it to my house to the ground that was already installed on the house from a previous service line and he said No he couldn't do it but he left and came back and stole my entire line and cut it completely off the entire pole.

I called AT&T immediately requesting the line to be reinstalled and the phone hooked back up with new service to my home. They scheduled the day and said between 8 am and 8pm on April 25. They never showed up! I waited and missed out on running errands because I could not leave the house. I demanded them to reschedule and show up and two days later April 27 my hubby calls saying the tech should be out at 8 am -8 pm again I said well see.

Surprisingly, he showed up after 8 am. His name was Daniel and he had a small 2500 economy van with only ext. ladders on top no boom. He wondered aimlessly around my property looking for a cable that he would install to my ground on to house but couldn't locate it. He then came up my steps and knocked on the door. I opened door with a grin on my face and said yes, hubby said he did not have to come into my home, so I was curious what he needed from me? He stated ma'am I cannot find your phone wire cable routed for this address. I said you should know that it was cut and stolen by a boom tech. Yesterday I called and repeated this complaint to a supervisor requesting it to be replaced and reinstalled that's supposed to be why you are here to put in another one on the pole then install it to the house to the ground wire.

He looked puzzled and said I was not told anything about the cable being missing. I said I'm not paying for a new one, there was an existing line and it was cut by a boom operator directly after he was requested to run it back over to the ground for me. He said ok he'll do it himself with just ladders It was absurd, he was not safe using just ladders. We have unstable unleveled, rocky, muddy terrain, and it was ridiculous he would have no Crain to drag the wire over from pole to pole to route it back to the house. 2 hours later, he accomplished a 15 min task it would of taken the boom truck tech to do. After a head fool of sweat and dirt, he walks back up to my door knocks and tells me ma'am I'm all done. I said wow thanks and I said I'm sorry he was having to work so hard and dangerously it was not right at all and I would be making a formal complaint.

Today April 28,2015 7:54 am (MY BIRTHDAY BY THE WAY) I could not even sleep in today ..) the same boom truck reappeared and pulled into neighbors driveway again. I pulled out a video camera and recorded their activity. After they stood outside truck for 10 min smoking cigs talking to each other, they eventually pulled crane back to a corner position onto driveway closest to pole that my new line was installed and ran from and they in very awkward actions fumbled around aimlessly looking up and down my line wondering and looking at my line several times.

Then they took cones out, tire blocks and put vests and hard hats on. One tech went up to the boom and fumbled around with the boom. Without lifting it up, the other tech stayed on ground behind truck peeking over at me several times as I recorded them out in the open in my walkway. After 24 min they just did nothing never took boom out to pole, never touched any cables and loaded tire stoppers and cones back into truck. They both jumped back into truck and left. I called my husband to report their activity as I recorded. I then witnessed them leave and driver stared over at me with strange grin on his face. I zoomed in on him, and they drove back out of the road to another street over. I heard them backing in the truck over there and I heard the boom fire up being operated on the other side of the neighborhood next street over behind the house they just pretended to service.

These guys are shady and irresponsible. They do nothing and take wires cut wires without authority or the service request to do so, and they smoke and throw their litter into your yard and stand around doing nothing on our dime...waking us up at 7:40 in the morning to just stand outside with their loud truck running just to have a few cigs and talking having personal story time conversations shooting shit with one another. I am frustrated with their behavior. We have been in the telecommunications business for 21 years and never seen such crappy irresponsible and unprofessional behavior from anyone in this line of work. They cost so much to take up their time and yet they do no work and cause more harm and safety issues for other technicians. unnecessary risks negligently and purposefully caused by their own hands and irresponsible cutting of cables they had no authority touching in the first place. Causing a fellow tech to risk his life putting back onto the poles.

I demand better from this corporation and I demand my money be put to better training and safety training for these jerks pretending to be boom operators. More supervision on the job, send a spy secret supervisor investigator, out to watch their work ethics and see for their self they are corrupt in their nature and a huge risk and deserve reprimanding for their faulty actions on the job.

On 5-20-15 a uverse service tech came to repair a problem with our TV signal. The picture would freeze and lose signal. He was here for about four hours without being able to clear the problem. He stated that there was interference between the phone line and the uverse line. He stated that he would have to call someone to assist with the problem. A short time later, he came in and showed me on his analyzer that the line was now clear. He said that it had been cleared internally. I had checked my phone earlier and it was OK. He hadn't been gone but a couple of minutes when I checked my phone again and there was no dial tone.

I tried several times to call him but he would not answer or return my calls. I called in to report the phone outage, and two days later a line tech came. I told him what had happened, and in a few minutes later he had it fixed. He showed me where Tabais had left a connection loose. I believe he left the connection loose on purpose to fix his problem. This should never happen. While the phone was out we still had the same original problem with the picture and still do. Nothing was solved. Someone needs to get out here and fix this problem.

I have changed my account three times in the last mo and each time a day later my account goes back to the original order. I am trying to get my payment down. I am a senior citizen. When I SPOKE with a supervisor on Saturday, they stated someone in my home was changing the account bank. No one is changing anything!! His attitude with horrible on Sat... accusing me of changing it back..AT&T is the worse company I have ever done business with. This is just one incident the payment issues is another huge issue....taking the bill out two weeks early and on. I AM NOT HAPPY AT ALL.

I was told when I signed up in August 2014 that I would get a $400 dollar gift card that could be used toward my payments. The rep stated that it would not be available until I made a few consecutive payments. I inquired in Jan and was told that I had a $100 dollar card that expired in October. I requested a manager and was tole he was going to to escalate and reissue the card because I did not receive it. There was no response. I called again each month up till April (twice this month) and was told the same, put on hold with no return call and finally told I would receive a $100 dollar credit because I received a discount at sign-up, which was not was explained to me. After placing me on hold several times, the rep stated that it would be in effect immediately per his manager and he would send me a confirmation email. I received a 3 generic emails having nothing to do with the specifics he gave me on the phone. I was told I would owe $25.60 after the credit. Later that night, April 24, I was called and told I would not receive a credit. I was lured to change carriers with blatant lies. I need this problem addressed immediately and will consider legal and media advice.

I was issued a device that became hypersensitive. To the point it locked me out of my soc. Security forever,also bank acct. Was sent a replacement, free of any fees. After just 2 months it began becoming hypersensitive again( this is an iPhone 4) i am trying to be forced into a newer model because at&t software doesn't match. Deductible, higher phone bill, plus the price of phone, losing my discount for keeping my phone past 2 yr. agreement. They should have thought of this. I will not do this. Being passed from rep, supervisor, hung up on ,yet i will keep calling til i get satisfaction or a law suit! Please see that this is read by someone in authority! Tuscaloosa, AL.contact me! A 30 yr. customer!!! By text or phone immediately. I will not give up!!!!!! Thank you

My initial call was about the incredibly high phone bills each month. The reason is due to excessive data usage. I said I needed more data. I was told that was all att offers. After 4 attempts to lower my bill I switched companies to discover I can reduce my bill up to half. I call att to inform them of the cancelation. I was transferred to the resolution department where they can miraculously reduce my bill. By this time it was to late. I already signed a contract with a new company and purchased new phones. This could have easily been avoided had the CSA had taken ownership of my issue on the first call and not wait until after several attempts and a cancellation to try to resolve the issue.

Around mid-November, 2014, Deviney Construction Co. (an AT&T subcontractor) did some underground cable work in front of my house located in Fayette, MS. They made deep tire tracks, displace the sod and left a sizeable hole in the front yard. While the area in question is a part of the City's right-a-way, it is maintained by me as the homeowner. I asked the Deviney crew if they were going to restore the lawn and they agreed they would. On an earlier work project they had re-sodded and returned the lawn to its original condition. This time that was not done.

To date, I have repeatedly contacted AT&T regarding this issue. Ms. Mylissa Nevels of your Brookhaven office has sent Chris Nelson and Derrick Manuel to the site to investigate and take pictures. The matter is well documented, but no corrective action has been taken. I am a loyal AT&T customer, and I feel less than valued. Curb appeal is of value to me. Please address my concern immediately. I have informed the Mayor of my dilemma. I look forward to your response.

I had to have my mother's phone number changed due to her moving in an assistance living and memory care facility {she has dementia}. Everything was handle wonderfully for the change to a new location. My issue is that I called AT&T on numerous days to have the message changed when calling her old number. NOT TO HAVE HER NEW NUMBER GIVEN OUT, just to have the recording say "disconnected". First call 1-28-15/9:45am "will be fix by the end of the day"~ 1-30-15/8:45am "give 2 hours"~ called again 5pm hung up after 30 mins~ 2-2-15 stayed on the phone for 45 mins had to end the call was told "They will fix it and call me back" NO CALL! 2-6-15 given a work #C58FTVX2~ give 2-4 hours. On 2-9-15 "give 24-48 hours~ message will be changed~ NOT. Made two more calls on 2-24 & 3-4. Everyone was polite and helpful during the calls. At the end of my 6th call he asked if he helped me~ my response " I WILL KNOW IN 24-48 HOURS"~ NO! ~SURPRISE IT'S NOT CHANGED.

Today is 4-23-15. My last called I laughed every time I was told it will be fixed. He even asked if I was laughing at him. No, I'm laughing because I don't believe that this issue will be fixed. I WAS RIGHT! My issue is they give you a time frame {different every time} and you CAN NOT talk back to the same person. At this point, I don't even care anymore, because it's already three months. JUST VERY UNSATISFIED ! Everyone sounded like they could help and every call took 30 mins or more. I'm guessing they had very good training to sound awesome on the phone.

The phone representatives who field complaints never seem to make the proper adjustments after our calls, and we have to phone every month to ask for adjustments. When we ask to speak to a supervisor we are kept on line as long as forty minutes and in frustration we hang up. I have filed a compliant with the Consumer Compliant Agency. I have tried every month since October 2014 to make adjustments to my bill to reflect the original agreement I had with ATT for $101.00. This included the internet upgrade, phone and TV U-verse 300.

I just had the worst customer service experience of my life. AT&T has the worst automated phone system I've ever used. I want a call back from a customer service manager ASAP. We are a new commercial customer. We have had nothing but problems, from before we were even open. Because of a clerical error, our bill was mailed to the wrong address. Consequently, we missed a payment. Our service was interrupted. We discovered this at 10:00 AM. We made a payment quickly. It is 3:20 PM and our service is still not back up.

In the computer age we live in it should take a couple of computer key strokes to get us back up and running. Any delays in the process are, I'm sure, built in by at and t to punish customers who don't pay on time. What about the customer who has a problem because of an error on your part. Your collections department is horrible and I'm beginning to think AT&T is horrible. I think I'll be making that opinion public, in every way I can from now on. I spoke to a manager named J Moore in collections this morning, and she was especially unhelpful. I tried your automated repair line, and it keeps hanging up on me. Terrible service, just terrible. I expect a return call from somebody with some authority ASAP.

I contacted customer service on 3 separate occasions regarding my internet usage; I was promised and "Scheduled" to receive a phone call from a customer service supervisor/ manager, who could help me resolve the issue, and was lied to all 3 times. I never got a phone call. I have been with ATT for over 11 years now and this has made me think about switching my provider. The first time I called was on April 7th. You can track the name of the rep I spoke with, the second time I spoke to Danielle on April 13, and the 3rd time I chatted with 2 reps, and I was assured I would get a phone call back all 3 times, on April 17th. The first Rep I spoke with on April 7th (I did not get her name) was very rude, wasted my time, repeating the same over and over, and when I asked a specific question she would purposely repeated the same thing to upset me even further. Your calls are recorded, I am sure you can track all of these examples of poor customer service.

I had a contract with Element Mobile for cell phone, they switched to AT&T. I used to pay a service person at store. I never had a problem with my bill getting paid. AT&T added a machine to receive payment, my payment was paid, I received a receipt, next month payment is due only to find payment was not cleared from previous month, a late charge is applied. I attempt to make payment service person tells me he cant accept my payment. I tell him call my bank there is enough funds in my account, prior to the problems of the machine accepting payment,I made calls to AT&T complaining about my reception. A technician told me he can see there is no coverage with towers in my area and said someone would contact me, no one contacted me. I complained to AT&T store in Stevens point, A micro cell was offered to me free of charge this did not resolve issue. I run a small business from my house and need reception I have since joined US Cellular and have no issues There for I am asking that early termination fee be waived Thank you Laverne Gagas

Tuesday, April 2, 2015. When I signed up to have internet, I told the lady that signed me up to leave my home phone service like it was because I did not want it changed. This morning our power went off, and we find out that we have no phone service. I do not like this at all since we have no way to report the outage to Memphis Light Gas & Water, and we are unable to contact anyone. I would like to have phone service in case we have a power outage like we have had before. Before I signed up to have the internet, we had phone service even with the power being out. This is not very safe for elderly people who live alone and can't afford to pay extra for cell phones. Let me know if there are any changes that can be made.

Going on two weeks - we've been trying to get AT&T to bury the phone cable and route the cable under our driveway. We have been given several false PROMISED times and dates and NONE have been kept. It is important that we have a general time AM or PM and day of appointment because I want to be present since they intended to break our custom cement below your exterior connection box. We also have dogs that need to be secured in order for your work crew to enter a neighbors yard to accomplish the task. We sit here today waiting for a promised "right-back" call and still nothing. Very, very disappoint ! I have supported your company BEFORE it was AT&T - never once late on a payment making sure all of the employees that now disappoint me receive their pay AS SCHEDULED. I feel betrayed and abused by a company that ONCE HELD my unquestioned support.

Your Uverse & Internet services are wonderful, but your billing service is a total disaster. I have maintained the same service for the past 3 years yet each month the bill is different, both up and down. I have talked to customer service repeatedly at several levels and have been given assurances that my bill will be the same amount until Feb. 2016. However, this does not happen. I'm at the point where Comcast & Dish TV are looking good.

To Whom It May Concern: I'm complaining about AT&T because My husband and I received a $10 off Amazon gift card through the mail from AT&T. It said to call number, give the rep the code and you would receive your card in 8 weeks, ok. So, I did this and gave the info. Well, the first person I spoke with got my email address incorrect so after 2 months of waiting the first time, I called back and the correct email was given to AT&T. I wait another few weeks and nothing reaches my email. I've called now about 5 times & spoke to several Supervisors, one was named Chris and the other was Toni Brooks. Both Managers said they'd escalate the situation and that I'd have it in 2 days.

Well, now its been so long and so that is why I'm sending the complaint. I really wonder if anyone has ever gotten one of these $10 Amazon gift cards?? I also use AT&T for internet and have used for cell phone and home phone in the past. I'm very upset and find this disturbing that such a large company says one thing, but doesn't deliver on their promises. I have used Amazon a lot for purchases and would really benefit from the $10 gift card my husband and I are owed. I hope that the person or persons reading this will have some authority and actually send me my gift card. I've started wondering if this is really legitimate? I'm an unhappy Customer.

I purchased an IPhone 5s on 5/14/2014. My phone was stuck in headphone mode. I took it to the Anadarko, Ok AT & T store. The salesperson stuck a paperclip into the headphone jack. I was told to take phone to the Apple Store. Of course the cost was going to be $200.00+ I went back to local AT&T store because I did not cause the damage and was told to file a claim. I called the insurance department and was switched back to AT&T, and then switched back to the insurance department. I was told I would be charged a $200. deductible. When I got upset the rep offered to lower the price since I am a "valued customer".

I needed my phone, so a replacement phone was sent to me and I took it to AT&T to be activated. The rep advised me that the phone was under warranty since it was purchase 5/14/2015 and I should not have had to pay anything. The replacement phone is getting hot during use. I am very dissatisfied and upset that I am out of pocket for something I did not do. To top that off the "Lifeproof" case that I purchased at the same time has also fallen apart. I want something done since I did not cause any damage to this phone and I should not be charged any additional $ other than what I originally was charged for the phone on 5/14/2014. This is very poor customer service all the way around, although the insurance clerk was very nice. Please do something to correct what your employee's did and all the time I have been on the phone and without a properly working phone.

I had been a customer for over 10 years. In this time there has never (I mean it) been a contract switch or a phone upgrade that went smoothly. The store and online service don't have the correct information, and often contradict each other. Activating any device is a nightmare because you will be forced into some new plan change that you do not want or expect. I experienced this year over year, phone change after phone change. The last straw was when ATT convinced me to switch from Family plan to the NEXT plan. I was told it would save me money. Imagine my surprise when my bill went up by over $100 the first month. This was followed by weeks of calls to ATT customer service.

The next two bills were wrong, higher than before Next plan switch. Then they started charging me for data on one of my lines that I did not have a data plan on for the past 10 years. They claim it was due to the fact that it was a smart phone, but it happened right after I canceled my service. Interesting coincidence. I am very disappointed with treatment by ATT and how they don't care about their long term customers. I also want to add that they consumed so much of my time and their representative time during the problems that were ATT initiated, that there is no way to account for the amount of money they have spent as a business and still lost me as a customer. NOT a good way to spend your money!!! Stay away from ATT.

Had My Mother-in-law's phone turn off and ATT keeps sending a bill. I have Called four times and talked to your Experts, and they all have said I owe no money. Yet ATT sends a bill every month! This has been going on since Jan.This time the bill said it would be turn over for Collection $6.28. I worked for ATT for twenty five years before all the out sourcing. I believe the Company has fell way down the hill never to return. You billing people don't know what they're doing. Too many hands in the pot, if you ask me. I am calling for the last time, if this dosent work just turn the $6.28 over to collection and maybe we can all go to court and see what happens next. No wonder people leave your services! Calling Today and they can't even find the account or billing some Experts.

I have been over charged on every bill from day one. I have not been getting data service that I paid for and finally today I was put on a different plan with no data and given a 30 dollar credit. I tried to fix this with customer service and tech support but was told many times that it was going to get escalated and I would be notified. Yet nothing happened! I have been paying $130 every month for services I did not receive and after all this time I'm put on a plan with no data! Nothing was fixed and I get a 30 credit. really! Somebody help!

I recently got a new phone. I was talked into getting the Nokia after asking for a Samsung. I was told I couldn't get that and that the IPhone was way more money. The Nokia phone was very difficult for me to understand. I am a 76 year old only recently understanding technology. I had many problems with my phone and then it started burning my face. I was then sent a new battery and again told I couldn't have another phone. After the new battery my phone began randomly calling people and when my Daughter would call another name would show up. I added my time and I have spent over 10 hrs dealing with this phone either on the phone or at the store and STILL nobody would allow me a new phone. I am absolutely disgusted with my phone and with ATT for not giving me the chance at another phone. I hate my phone and was told if I sent it back I would still be billed the $200 out of my checking account. This is plain and simple poor, poor customer service and if I had other options for a phone in my area I would surely be gone from your company. Such a disgrace! I should have some type of compensation for my time and upset.

I have wireless and phone service plus wifi with at&t. I have been trying to find out for several days, hang ups, connected to the incorrect dept. an answer to a question. I am moving to a place that offers direct TV which partners with at&T I am currently with comcast but will change to direct TV. I just wanted to know whether to take my equipment with me or cancel my service and set up new service with direct tv who is offering bundles for new customers. I know I will have to pay $180 if I close out my account, I'm just trying to find out which is the best way to go and no one after hours on the phone knows anything, not only that but password changes are hard and so difficult to manage. I guess I'll pay the penalty and go with a different company after many years. I hate your service it is not user friendly and finding a person or the right person is agonizing....

On January 5, 2015 I paid my AT&T bill in full $82.85 on January 6, 2015 I called, and canceled my services (phone & internet). At the time I canceled my services the representative didn't inform me that I needed to turn in my equipment. So AT&T has continued to charge me fees, for services that were already canceled. I then obtained services through a new company (Comcast) on January 13, 2015, and AT&T has been charging me for using their services for the last four months. I've talked to various representatives about my bill, and no one has given me the proper solution to resolve my issue. However, I would like this issue reviewed, and resolved because it has caused me tremendous stress from talking to unruly, unethical, unprofessional representatives! I have a credit that is due to me in the amount $46.55, and if no one responds to this message I will contact my local news for help in assisting me with resolving this matter.

Had tech set up twice for appointment to service/fix a bad internet modem only to not show up. Once tech did show, he had no replacement parts to fix modem. Tech said he had to go back to his office to get the part and will be back on 15 minutes. Tech NEVER showed back up. Once I call tech support they said they would have a tech out by 8:00 that night only to have tech no show again!!!! Once I finally got threw to tech support a 3rd time AT@T rep statedy appointment was moved to the next morning. Tech support was extremely rude and argued with me the whole time I tried to simply talk to someone to cancel all services. I had to call several times and they still will not cancel or fix our services/equipment.

I went to the Att store in Fenton, Missouri to have them check the battery in my cell phone because it was loosing charge rapidly. The person at the door said they had no way to check this and if my phone was more than 1 year old it was probably out of warranty. I left with no solution, and I didn't get any further than the woman at the door. A person my aqe (78) could have sure used more consideration than what I received.

I have horrible reception in my area; calls drop, break, or get "no service," appearing at the top of my connection. I'm paying for a service that is utterly frustrating. In addition, when I've called to complain about my service, I'm offered to pay for an additional device to remedy the situation. That's horrible! Needless to say, my bill is extremely high for three lines. I pay more for unlimited text messaging and data per line in addition to my plan.

(Why can't I give a zero starr above?) We have been with ATT for over 11 years. We have had constant problems with our DSL and Phone. We were told by ATT to drop or phone number and that maybe would help with the DSL. We did, because they advised this, in Dec. They also admitted we have been paying for a service that they couldn't provide us because of where we live and would reimburse us for all the years, but however because it was so much it had to be "ESCALATED" and they would call us back. Almost three weeks later, after all our calls, and finally them admitting in the business office we have paid for something they couldn't provide us, we have heard nothing. Our DSL still does not work, now after the last attempt of downgrading (as per their suggestion)it still does not work. We have talked to over probably 50 people, at least a half dozen or more technicians have been out and nothing gets fixed or resolved-it's like a game. Every time we call in we are on the phone for hours and nothing gets resolved and we have to repeat our issue every time and every time they try to offer up a new solution. I even took two days off of work for technicians and once they didn't even show. We just want it settled and get the service we pay for or something that just WORKS. I teach college classes online and it affects my job greatly and they know this. I had/have two accounts. The original account before they had us disconnect our phone, the new account once they disconnected. All the notes and issues are on both account. y brother works for ATT as a technician, and told us they are playing games with us and it is time to contact you. He works for them!