AT&T Complaints Continued... (Page 9)1219+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I had been a customer for over 10 years. In this time there has never (I mean it) been a contract switch or a phone upgrade that went smoothly. The store and online service don't have the correct information, and often contradict each other. Activating any device is a nightmare because you will be forced into some new plan change that you do not want or expect. I experienced this year over year, phone change after phone change. The last straw was when ATT convinced me to switch from Family plan to the NEXT plan. I was told it would save me money. Imagine my surprise when my bill went up by over $100 the first month. This was followed by weeks of calls to ATT customer service.
The next two bills were wrong, higher than before Next plan switch. Then they started charging me for data on one of my lines that I did not have a data plan on for the past 10 years. They claim it was due to the fact that it was a smart phone, but it happened right after I canceled my service. Interesting coincidence. I am very disappointed with treatment by ATT and how they don't care about their long term customers. I also want to add that they consumed so much of my time and their representative time during the problems that were ATT initiated, that there is no way to account for the amount of money they have spent as a business and still lost me as a customer. NOT a good way to spend your money!!! Stay away from ATT.
AT&T (without our knowledge or consent) decided to change how we receive our e-mail. We had absolutely no problem with our Outlook Express or receiving or sending e-mail or opening up attachments and/or documents. AT&T has brought us back to dial-up internet (remember that) & yes, we have WIFI, but it does no good. Our service went from passable to snail pace. I can't stand trying to get on line and opening up something and they''ve even dropped e-mails I had received when the whole turnaround took place. I've been missing e-mails from the end of March that are NOWHERE!? Mostly I sit by & watch the "Connecting" spin by for hours & hours (it definitely feels that way) until I get so frustrated that I shut down everything. Is this what I pay for? I'm beginning to think that dial-up was faster.
What do you have to say, AT&T!!!!!!! Why isn't my internet & e-mail faster? Do you need to give me a new modem? Believe it or not, that's how we're getting our wireless!!!!! There has to be a better way!
Had My Mother-in-law's phone turn off and ATT keeps sending a bill. I have Called four times and talked to your Experts, and they all have said I owe no money. Yet ATT sends a bill every month! This has been going on since Jan.This time the bill said it would be turn over for Collection $6.28. I worked for ATT for twenty five years before all the out sourcing. I believe the Company has fell way down the hill never to return. You billing people don't know what they're doing. Too many hands in the pot, if you ask me. I am calling for the last time, if this dosent work just turn the $6.28 over to collection and maybe we can all go to court and see what happens next. No wonder people leave your services! Calling Today and they can't even find the account or billing some Experts.
i moved to Cibolo from JB San Antonio to a new house, I order service for my new house 228 antrium cibolo, tx 78108. My wife and myself we call several times to get a service connected, I had been given several appointments; there are always different excuses as why they could not perform the installation, up to today between my wife and I; we had talked to AT & T representatives several times and they all have the solution to fix the problem, but after a week I still do not have service, I started getting text as well as when they will be at my house then another text says it will be re-schedule; somehow they could not find my address as I said it is a new house so I gave then the subdivision name (Turning Stone) and all of a sudden, my new address according to AT & T is 216 Antrium and not 228 Antrium; by the way 216 is a place for a house that has not been billed. they call me today several different numbers and then one time they say we need your SSN to run your credit, I am not sure it is AT & T; why waited after a week to ask me the day that I called; at that time I new I was calling AT & T; at this point i get many different numbers telling me that they will be at my house and then when they show up; oh no we can't connect you until they add a box, that was today. supposedly all the notes are added for each time that I called, but when they make a mistake, somehow they do not know how it happens, and all of a sudden they want my SSN. This is not the first time I have AT & T, they have my personal info on file. could somebody help me to get the internet connected, unfortunately I do not have access to internet, so I can get a call and I will verify that the number belongs to AT & T before I can give my personal info.
I have been over charged on every bill from day one. I have not been getting data service that I paid for and finally today I was put on a different plan with no data and given a 30 dollar credit. I tried to fix this with customer service and tech support but was told many times that it was going to get escalated and I would be notified. Yet nothing happened! I have been paying $130 every month for services I did not receive and after all this time I'm put on a plan with no data! Nothing was fixed and I get a 30 credit. really! Somebody help!
On March 12, I visited the Authorized Retailer located at 701 North Central Expressway in Plano TX. I went there to inquire about up-grading my phone to the I-Phone 6S. I was very disappointed in the service I received. I was greeted at the door, asked the nature of my visit and told to have a seat. I waited 45 minutes and observed other customers being serviced. I thought the sales representative was not aware that I was waiting, so I went to the desk to inquire and was told "I am leaving, you must find someone else to assist you."
I waited another 15 minutes, then I went to the greeter to voice my concerns. While speaking to her, another customer came in and was serviced immediately, at that point I left the establishment. Following this encounter I received a home survey asking if I would recommend this company because I have been a long time customer, I replied NO and shared with her the above incident, she apologized and suggested I file this complaint. I would suggest the staff at the above location have some training on Customer Service procedures. My husband called the home office to report this same incident and was told to submit the complaint in writing. I would appreciate it if you would send me the address of the home office.
I recently got a new phone. I was talked into getting the Nokia after asking for a Samsung. I was told I couldn't get that and that the IPhone was way more money. The Nokia phone was very difficult for me to understand. I am a 76 year old only recently understanding technology. I had many problems with my phone and then it started burning my face. I was then sent a new battery and again told I couldn't have another phone. After the new battery my phone began randomly calling people and when my Daughter would call another name would show up. I added my time and I have spent over 10 hrs dealing with this phone either on the phone or at the store and STILL nobody would allow me a new phone. I am absolutely disgusted with my phone and with ATT for not giving me the chance at another phone. I hate my phone and was told if I sent it back I would still be billed the $200 out of my checking account. This is plain and simple poor, poor customer service and if I had other options for a phone in my area I would surely be gone from your company. Such a disgrace! I should have some type of compensation for my time and upset.
We had some elements of our AT&T phone service changed in January, 2015. Since then we have had increasing problems with internet access, chiefly in the late morning, afternoon and evening, to the extent that our tablets (both Andriod and iOS) cannot access the internet at all. I've tried calling to resolve this but have been passed from person to person and repeatedly placed on hold without help. Two of the people I talked to had heavy accents and were difficult to understand and the background noise was so loud that they were difficult to hear (if AT&T is farming out its tech support to firms outside the US, I can tell you I expect to deal with US citizens who can, at the least, speak understandable English). To date, I've spent a great deal of time on the phone and am no closer to resolving the problem than when I started and am absolutely disgusted with AT&T's lack of support and confusing and multiple departments and phone numbers (one number I was given to call, 800-331-0500, gave me a series of commercials, none of which I was able to escape and provided no help and I finally hung up in disgust). If I cannot quickly get this internet issue resolved, AT&T will lose my wife and I as customers. We certainly have other, multiple, choices for our internet, phone and TV service. Dennis Hecht
I have wireless and phone service plus wifi with at&t. I have been trying to find out for several days, hang ups, connected to the incorrect dept. an answer to a question. I am moving to a place that offers direct TV which partners with at&T I am currently with comcast but will change to direct TV. I just wanted to know whether to take my equipment with me or cancel my service and set up new service with direct tv who is offering bundles for new customers. I know I will have to pay $180 if I close out my account, I'm just trying to find out which is the best way to go and no one after hours on the phone knows anything, not only that but password changes are hard and so difficult to manage. I guess I'll pay the penalty and go with a different company after many years. I hate your service it is not user friendly and finding a person or the right person is agonizing....
I placed an order for a new phone service at my apartment as my home in SandSprings Oklahoma was severly damaged by the March tornado. The person took all of my information and gave me the new phone number. The order was never entered and I was hung up on by the associate when I asked too many questions Tuesday morning. The phone at my residence was disconnected and there was no oprder to add a new phone to the new address. This is no way to treat the elderly AT&T customers, especially when a tornado hit their house.
On January 5, 2015 I paid my AT&T bill in full $82.85 on January 6, 2015 I called, and canceled my services (phone & internet). At the time I canceled my services the representative didn't inform me that I needed to turn in my equipment. So AT&T has continued to charge me fees, for services that were already canceled. I then obtained services through a new company (Comcast) on January 13, 2015, and AT&T has been charging me for using their services for the last four months. I've talked to various representatives about my bill, and no one has given me the proper solution to resolve my issue. However, I would like this issue reviewed, and resolved because it has caused me tremendous stress from talking to unruly, unethical, unprofessional representatives! I have a credit that is due to me in the amount $46.55, and if no one responds to this message I will contact my local news for help in assisting me with resolving this matter.
I got a wireless bill and was charged over $580 for a phone that you sent me. I returned the old phone to your store and I got many AT&T emails and texts saying that my warranty device was received back to you, the warranty was scanned and on its way to the warranty department. Then I got another text message stating that you received the device then you turn around and charge me for it! I'm not going to pay for a phone that I do not even have! This is highway robbery from a big money-grabbing corporation. I will not stand for this AT&T!!
Had tech set up twice for appointment to service/fix a bad internet modem only to not show up. Once tech did show, he had no replacement parts to fix modem. Tech said he had to go back to his office to get the part and will be back on 15 minutes. Tech NEVER showed back up. Once I call tech support they said they would have a tech out by 8:00 that night only to have tech no show again!!!! Once I finally got threw to tech support a 3rd time AT@T rep statedy appointment was moved to the next morning. Tech support was extremely rude and argued with me the whole time I tried to simply talk to someone to cancel all services. I had to call several times and they still will not cancel or fix our services/equipment.
I was trying to disconnect my business service and it took 28 minutes to do it and I was only on hold for about 4 of those minutes. The first girl I talked to was very polite and efficient and transferred me to the disconnect dept. very quickly. Then my experience turned into a nightmare. The girl kept trying to get me to try other options besides disconnecting. After repeatedly telling her that I just wanted to disconnect, I had to get rude and threaten to complain to her supervisor. If you have 28 minutes, I would suggest that you listen to my call. I will never do business with AT&T again and I have been a customer for almost 20 years. I am 55 years old and this is only the second time that I have ever complained about to a business about one of their employees.
I went to the Att store in Fenton, Missouri to have them check the battery in my cell phone because it was loosing charge rapidly. The person at the door said they had no way to check this and if my phone was more than 1 year old it was probably out of warranty. I left with no solution, and I didn't get any further than the woman at the door. A person my aqe (78) could have sure used more consideration than what I received.
ATT technician came to the house about ten days ago to increase upload on internet. He left cable exposed in garden area and someone else was supposed to come and bury it. We are still waiting and meanwhile my concern is that the gardener or his crew can inadvertently cut the cable. I will not accept responsibility for any damage to cable as this seems to be incompetence on ATT's part. Also the TV cable system is a joke, keep getting "no information available" so it's a guessing job as far as programs are concerned. Any attempt at phoning ATT is also a joke as the lines are "dead" or ignored.
I have horrible reception in my area; calls drop, break, or get "no service," appearing at the top of my connection. I'm paying for a service that is utterly frustrating. In addition, when I've called to complain about my service, I'm offered to pay for an additional device to remedy the situation. That's horrible! Needless to say, my bill is extremely high for three lines. I pay more for unlimited text messaging and data per line in addition to my plan.
On 4/10/15 I awoke to find my phone service had been disconnected. I contacted AT&T and was told it was for nonpayment. The problem was that I had paid my bill on 4/3/15. The Rep insisted that it had not been received. I called my bank to verify payment on 4/3/15. After further investigation I was told it had been applied to my U-verse bill. I was assured the phone would be back on within 24 hours. I never authorized monies to be given to U-verse.The Representative( Mr Santiago apologized and said the service would be restored. Today is 4/12/15 and still no service. This is the second time AT&T has made this error. The last time it was on a cell phone bill! I do not see the advantage of bundling when the company makes these kind of mistakes. I am a 69 year old woman who needs my service uninterrupted especially when I am doing my part and paying my bill. I very clearly responded to the automatic telephone prompter when asked if this was for U-verse. I said no, and was then informed what my phone bill total was before authorizing funds to AT&T.
(Why can't I give a zero starr above?) We have been with ATT for over 11 years. We have had constant problems with our DSL and Phone. We were told by ATT to drop or phone number and that maybe would help with the DSL. We did, because they advised this, in Dec. They also admitted we have been paying for a service that they couldn't provide us because of where we live and would reimburse us for all the years, but however because it was so much it had to be "ESCALATED" and they would call us back. Almost three weeks later, after all our calls, and finally them admitting in the business office we have paid for something they couldn't provide us, we have heard nothing. Our DSL still does not work, now after the last attempt of downgrading (as per their suggestion)it still does not work. We have talked to over probably 50 people, at least a half dozen or more technicians have been out and nothing gets fixed or resolved-it's like a game. Every time we call in we are on the phone for hours and nothing gets resolved and we have to repeat our issue every time and every time they try to offer up a new solution. I even took two days off of work for technicians and once they didn't even show. We just want it settled and get the service we pay for or something that just WORKS. I teach college classes online and it affects my job greatly and they know this. I had/have two accounts. The original account before they had us disconnect our phone, the new account once they disconnected. All the notes and issues are on both account. y brother works for ATT as a technician, and told us they are playing games with us and it is time to contact you. He works for them!
I have never in my entire 61 years had such a terrible time with a bunch of incompetent, clueless individuals as I have had with your company. Not only does the right hand have not a clue what the left hand is doing you simply have ill-trained people handling calls. As soon as I can find a viable alternative I will switch my service never to return to ATT again. First they said I was the only one that could not get service. Then they wanted to charge me 150 dollars for a micro-cell. Than when I complained the thing does not work properly and after 4 hours on the phone and 45 minutes at the store they are still unable to resolve the issue. My goodness, what a way to make and retain customer loyalty!
I was driving along West Atlantic Avenue yesterday afternoon- 4/9/2015 when I noticed one of your Vans was cutting in and out of traffic and cutting it very close to other cares including mine. He did this about 4 times going back and forth from the left and right lanes. Quite dangerous. Unfortunately I could not get the license number of the van but I was a number on the back window. which said SP070 - hope this helps. This driver needs to be taught the told to be more careful..
Today April 10, around 2:45 P.M. I received a very funny call. Some one with a Mexican accent called my house and he started to say he is my cousin tho I have not see him for a long time, then he stated to talk to me saying again than he was my cousin and he give his name, his name was Carlos, after he talk to me for about five minutes, he hang up.
I don't lived here in the States, I live in the Caribbean, but I do have my home here in Doral, Florida and I come every three moths and stay in Miami for a moth, what I don't want is that they take my number and make a long distance calls and then I have to paid for it. We don't make any long distance calls from my house, for long distance calls I used my ATT Cellular that I also have.
I want that to be very clear because I don't want to be charge for any long distance calls that I did not made.
we signed a contract for 2 yrs. with a promotional salesman that came to our door, agreement was for 125.00 a month. we switch because we thought it was a good deal. Get our first bill for 157.00 pricing is different from what we agreed on. Called and tried to talk to someone as to why the bill is different from what we agreed on. they stated we got a good deal for 157.00. and that was that, so pretty much the contract that we agreed on does not mean anything to them. so we were lied to by the salesman that came to our door. since we did not get the deal we agreed upon, we shouldnt have to pay the cancelation fee.
James Barnett who is in beachwood store does not know how to treat his customers or his employees. He gets rid of employees on bogus stuff. we where told by a manager that he tells his puppets to find any bogus thing to put employees on write up. He needs to go get rid of please send this to pretty boy and have him personally e mail me back. How he became a manager, I do not understand. Apparently, AT&T's only requirement for their managers is for them to be complete and total jerks!
I was receiving annoying calls, I notified AT&T what my problem was, they offered me privacy manager, but that did not work. So went to the police department and file the complaint for annoying calls. They gave me a file number and told me to notify asset protection through AT&T, I call AT&T their service representatives had no idea of what to do with the file number, or who took care of locating the problem with annoying calls. One department told me I need a subpoena to put equipment all my line, mind you, my telephone not someone else's you don't need a subpoena to put to trace equipment or trap equipment, or whatever you call it on your own personal line. You need a subpoena. After you get this information.
I have talked it AT&T for one week on how to get this problem. I have taken care of. About annoying calls. Each service rep will refer you to another department, which denies doing that type of service. The transfer your round from department to department. I would just like to know if there department that can take care of annoying calls and put a stop to it, I put in equipment on your line so they can locate who's doing this. If not, get rid of all these different departments, get rid of privacy manager because it doesn't work, and stop lying to your customers. That's what you're service representatives of doing there mislead them by passing them off to other service representatives get responsible people that know how to do the job instead of passing the buck.
The service department at AT&T is the worst experience I have had with any company. I get service departments in India that respond to a cue piece of paper to my questions. I have wasted hours on the phone with them. All I need is another box for my living room TV on current service with AT&T. Each time I call I get different answers. I recommend any other cable company besides AT&T. They not only are monopolizing the internet connection business but my time as well!!!
I had a conversation with a customer service Agent (LISA) On Monday April 6, 2015 regarding new service in my home. By the time Thurs. 9, 2015 installation day arrived absolutely "NOTHING" we discussed was documented and or relayed to the installer. My husband and I ordered 3receivers and SUPPOSEDLY she threw in a wireless box. A $125.00 visa gift card, since we opted out of receiving the Amazon Prime promotion. She was supposed to have waived all fees...Installation, equipment etc. resulting in a $107.99 monthly payment. When I called to address the fact that the installer only showed 3receivers to be installed which INCLUDED the wireless one, the man saw exactly that in my order. Which was NOT what the lady (Lisa) i talked to assured me of. Also he mentioned i will have to choose between a "$50" visa gift card and the Amazon Prime option when i receive paperwork in the mall, Which I had already selected and was told the $125 visa card was on it's way to my home within 20-30days. The Man i spoke to said that WAS NOT an option, only $50. My question is how is it possible that communication can be utterly nonexistent between your workers who should be on the same page and my order should have been WELL documented. The Man i spoke with did his best to compensate me but it was ridiculous that she said my pay movie channels would be "THROWN IN" for no fee, but when i talked to him he said there would be a $16 fee. We dont even watch those movie stations but i thought if it was thrown in as she promised, why not! I'm glad i called because i would have been paying a much higher bill than i was quoted and expected! Still im stuck with a bill we did not expect, coming from the high costs of WOW. I thought this would be a wonderful change, but i am highly dissatisfied and my installation has not yet been completed, the tech is still in my home as we speak. I had an 11am appointment, it is almost 4pm. No end in sight
I have been receiving notices each month that my son has depleted all of his 3G of data. I believe this to be an error. Everywhere we go, there is free wi-fi. He connects to the school's wi-fi at school. He connects to our home wi-fi at home. There is free wi-fi everywhere. Also, once he receives a notice, he shuts down his data. I believe this is a scam tactic to increase my monthly bill. I would like to speak with someone regarding this practice. If this continues, I will be forced to report this to the appropriate authorities.
In addition, I am expecting a full refund for all of theses monthly expenses.
I had major issues with them wanting to change my due date on my bill. I reported them to PUCO. We got that cleared up and then they kept raising the price of my internet service. We did a three-way call and AT&T agreed for one yr I would stay at the 10th of the month my bill is due and it would stay at $28 per month. I get my bill for April it is over $40. I called and cancelled my service. The lady said I would have to pay $180 for cancelling early. I informed her "NO. The company broke it by raising my locked in price of $28 for internet service. Don't even try to bill me that amount or I will notify PUCO." This company is nationwide there is NO reason why they need to keep changing a customer's rates on them.
I switched my account from DSL to U-Verse. I have had nothing but trouble. I switched on March 7, 2014. I received a bill from U-verse Which charged me installation. I was assured this would not be the case when switching, After a 30 minute conversation, they reversed the charges and left a credit to my bill in the amount of 3.03. That is when the real problem started . The old DSL dept was still billing me for the cancelled service. Can anyone say Double Dipping? Let me explain that I also had my direct Tv bundled with my Phone so I mailed a payment of 150 to cover the cost of my Direct Tv . That Payment cleared on 3-31-2015. No one can tell me where that went because U-Verse cant see DSL Billing. I was transfered literally 6 times and held on the phone for 1 hour (no kidding 1 hour ) and i finally gave up. I will tell you this is the worst experience I have ever had and I'm going to make a complaint with the P.U.C. I guess I'll pay my Direct TV again. BUT I WILL LOOK FOR ANOTHER PROVIDER FOR INTERNET AND PHONE AND T.V
My land line has been down for a week! I called and was told that The earliest ATT could get to me would be 4 days from my call date! I do not live on the dessert or out in the country!! When that date came and ATT was a no- show, I was told that my appointment had been cancelled because my problem was resolved. REALLY? My phone was still as dead as a doornail. After many calls and much threatening from me, a technician came out and ascertained that the problem was " up a pole" and a " bucket truck " was needed. Today the bucket truck did not show up ( surprise) and I received a text telling me they would get to my problem " when they could"!
I will be brief. After paying my final bill, returning equipment as instructed, I just received another bill dated 3/24/15 for $387.86. I called 4/1/15, was on hold for 1 hour talking to Grace and Tracy to have them explain to me what these charges. After all the time I spent on the phone, Tracy finally stated that when I cancelled service with Direct TV, AT&T was not informed by Direct TV that I had cancelled. And, because of that I, (the customer) am being charged a fee for this. No one made me aware of this. This is a problem between AT&T and Direct TV. Not me. I was told to contact Direct TV to have them take care of this. My account with Direct TV is paid and in good standing. They have no record of such an unethical act. When I viewed my AT&T Uverse balance online following my final payment, my balance indicates "zero balance." I also received a refund check from you. Its all in my file. I will expect to hear from you within the next three days. If not, I assume you don't care. I am preparing to file an official complaint with FCC and any other appropriate agencies regarding this unethical issue.
I was charged double this month on my visa where I have auto draft for my bill each month my bill is around $114 ea month this month was $249.82. I did not authorize this amount. I am not doing this if it can't be corrected you just lost me as a good paying customer. In these hard times I have to budget every month if you cant fix this and credit my money back I will have a new company asap not doing this period.
with AT&T 10+ years. upgrading @ store# SM01 on April 4 2015. Disabled because of M.S. and require the use of a walker for mobility. I have bladder problem and disability card indicating the need to use restroom. However, I was not allowed to use bathroom for security reasons according to manager Chenelle and Chris who never spoke to me, looked at my urgency card, or showed any compassion. I was told to go to big 5. I use a walker!!!! I spent my money. I was treated poorly at this store and I was in a lot of pain. They had my id so there was threat to anything in the store. I will be filing a complaint with ADA....
I called this service Friday April 3, 2015 for a landline. Friday , Monday, Tuesday, and today. I have called this service for a confirmation through my email for service for a specific reason. I have spoke to several people each day with different answers. None of which helped me. All I asked was for me to view I have service for a print out. I was told a confirmation was sent to me for service and I never received it and the company want send me anything. I have to wait 72 hours is crazy! I already have service so why can't I view it online. This is the worst experience I have had with any cable/phone company. The customer reps are horrible.
My screen cracked underneath the glass the galaxy 4s has a defect that causes the phone to heat up and burn out the phone I sent my phone on for repairs they sent new 1 almost a month later they sent old 1 back and charged me 4 hundred and 69 dollars stating that this kind of damage was not covered and it was my fault they know this phone. Has issues I'm not the only 1 who has had this happen to their phone I will be switching to sprint I feel cheated!
I have an agreement with att to pay $135.00+taxes for a period of 2 years from july 2014 to july 2016.for uverse bundles with phone and tv and computer each month i am being sent a bill for much higher. each month i have to spent almost an hour to get thing straight. I want you people to fix this once in for all or i will turn the matter to the florida state complaint dept.
I called in today actually My cousin called in to pay my monthly 45 dollar fee which was supposed to be applied at midnight i was told by a customer service agent in the Philippines her name was Cecilia she said the 45 dollars plus fees and taxes was to renew my monthly plan after midnight the 7th so since there is only 30 days in the monthly plan I was told it would be good til the 7th of next month I noticed my internet wasn't working I called tech support told them I already paid there was money in my acct for renewal of my plan this call by the way was made at 1219am central time so the agent then said I had to wait til 1200am eastern time it was pass 12am eastern so the tech forces my service and tells me I will lose a day I find this very unfair and this is the second time when I have used anything other then a go phone refill card that I have this problem I've been hung up on put on hold for 10 minutes can someone do something about this fed up with this then the other agent who hung up on me told me we received the payment on the 7th so we are processing it from that date but I was told that wouldn't post til my current month was up at midnight the 7th I know its only a day to you but its a day I lose and why didn't they give me my 1.5 data when they received the payment on the 7th they forced renewed my plan on the 8th and charged me from the 7th bad business second time this has happened to me I guess losing one pre paid customer doesn't matter to you all very disappointing customer service and I have been a pre paid customer with you all for quite awhile not only in Florida but in Louisiana.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.84, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have went too your AT&T store in Madisonville, Kentucky 42431 to order a ground line or DSL with a ground line. I wanted to know the price comparison. The girl there could not give me any information. She give me a number to cal. I called and after 5 minutes of wasting %5 minutes of my phone minutes time with your digital thing I was told they were closed to call another number. So have now I have wasted 30 minutes of my phone time talking to your digital and about 5 people , I was told to call a 6th number. I told them I was done. No wonder the other phone services are better than you. I can't even get a person that knows anything to find out about a new service. God knows if I ever had a problem with a line and needed help.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. My phone number was 806-747-3979. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.xx, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have not been able to do email for the whole month I called at&t no help I also talked to Microsoft no help! Also I have to go away to town to get wifi to play YouTube videos I bought a new 635 Nokia phone and $45 card at WalMart for over $100.00 I spent very poor service! Don't know what to do!
My services, which included land line, cell phone, and UVerse was started in early January 2015. There was line repairs made in which I was told wouldn't cost me. In starting my services, I told them that I wanted my statements mailed to me. As it I found out four months later, they've been sending my land line bills to my email and my cell phone through postal. I don't pay bills through the internet so I assumed that the one or two emails they sent was probably trying to sell me something so I overlooked them. Then on a Friday they sends this statement through postal that they want $400.53 immediately or they would cut off my land line services. As it turns out they had lied about not charging for the line repairs and didn't tell me that the long distance services had limited hours. Throughout the months they often credited me or sent small ($4.40 checks, for example) with no explanation. I honestly feel that I wasn't given a chance to keep my bill current due to their inadequateness, lack of professionalism and integrity.
You advertise "bring your own phone". I purchased an AT&T LG compatible phone and it was obvious my current SIM card would not work. I then took it to my closest AT&T Store to purchase a SIM card which would work and I wanted to increase my coverage per the Smart Phone. After waiting about one hour for service, the person waiting on me jams a new SIM card into my phone, as they were clearly not knowledgeable about how to insert it. I am then told the phone has to be opened to get it out and I have to go across town to another store, as the current store is not warranted to fix what they have done. So now my brand new phone will be opened, which was completely unnecessary when I brought it in; and I am told to drive across town to get this done. This is unacceptable.!! Do you people take responsibility for anything??? Why don't you let people know that if your retailers mess up a new phone, that the customer will have to take responsibility for it. Please advertise that ! I will not hesitate to let everyone who ever asks me about AT&T what miserable customer service you provide!!! One cannot even reach you on the phone without waiting for hours.
When I call for service, I have been on the phone as long as 45 minutes to even get service scheduled! I mention this because this is not an isolated incident. I installed the at&t service in September, 2014. today, April 4, 2015, is 7th call for service......at&t just cannot seem to "get it right"! the reps. I talk to keep telling me over and over and over and over that I have to try this and then that to solve the problem. why do I pay at&t a grossly inflated fee, monthly, for their service, only to be told that I have to try numerous things to solve THEIR problem......HELLO, I am not employed with at&t, therefore, at&t does not pay me to repair their equipment! it seems only REASONABLE/FAIR that, since I PAY AT&T a fee (rental, if you will) for their equipment/service, I am not going to be the person to service that equipment! I would rank at&t customer service as the ABSOLUTE WORST customer service that I have ever had to deal with. if your experience rating scale had a 0, I would certainly use it! it would really be a positive step forward if, when I call, I would get a person on the other end of my phone that speaks ENGLISH! (on VERY RARE occasions, I can actually understand the person with whom I am speaking.). something needs to be done with this at&t (almost) monopoly!!! it is like a run-away freight train, and no one can control it!
We are not the number one paying customer in this world but we should not be treated as the worst paying customer either. On 3/13/15 I (Sarah) made a promised to pay 80.00 but financial was not able to pay until 3/20/15. Our home phone was disconnected. After making this payment, our phone services was not restored. On 3/21/2015, I called your repair center to report our phone was not on, your representative informed me there was an error by an agent and our phone was completely disconnected. What? I called your call center and this is when a nightmare from hell occurred. I was told I need to go and pay the balance of this bill when it was not due until 4/5/2015 of 119.00 and I made this payment.
I called back to report my payment and then was told my several representative I need to place an order. It told 45 minute per Ivory (call center rep) to place an order for new services, confirmed by 3 party this phone would be on for sure 3/26/2015 between the hours of 8am-8pm. One 3/23/2015, I called your business office again to confirmed this services would be restored as promised 3.26/2015 because I had experience this problem before which told 6 weeks to get on phone service on again. Per your company representative, Yes, it's schedule for 3/26/106 Order no. N44731 Ok. 3/26/2015, AT&T representative was working in our home area, I asked him if he had an order for 3975 Lewis Drive, replied "No" but we get order all though the day. I asked my spouse to stay home because we was told someone need to be there or they would call us 30 minute ahead of time to let us know your representative would be there. No Call ,No Service @ 7:30pm.
Then, I found out there was an error what can of error. I can't see from my end. Actually, I called and spoke with 10 customer services rep within 1 hr. It was not until the last few rep I spoke heard my cry and got things going. You can't imagine such horrible customer services. In the future, I would like to have a direct customer service number for AT&T and hopefully no one should have to go through this no matter, it told 7 days to get our home phone restored.
RE: U-Verse Bundling. Have been called by AT&T regarding bundles on U-verse. The rep asked many, many unrelated questions. i asked why she was asking so many questions. She said to get to know you better. Told her I would like information in writing on bundles. She said she was not allowed to do that. Then she told me I could talk with her manager, who was busy. I asked if he could call me back. "Yes". I was called back and she told me she had her manager ready to talk. The, she told me her manager "did not want to talk to me". AT&T does not need people like that dealing with customers. The person's name was Michelle with an accent. I would like an explanation in this regard.
I was AT&T client for more than 3yrs. And when I decided to switch provider in December 2014 I call customer service to ask how can I make the process to cancel but keeping the same phone number and cell phone. The guy who "helped" me put my account on pre-paid and told me to unblock my phone online and the next day when I tried to unlock it, I couldn't so I called back and they said that I couldn't unlock the cell phone if I had pre-paid plan. So from there until today (April 2nd 2015) I had a nightmare because their people is not trained to solve their mistakes and the service is the worst I've had. I'll tell everybody that I know to get Sprint, Verizon, Metro PCS, T-Mobile for phone service. But I will never recommend AT&T for their very service and the bad moments that I've had just because they are not trained for anything other that sale plans.
on march 15th 2015 i made a payment arrangement to be drawn off of my bank account on 4/3/ 2015.....i decided to pay the late amount of 215.45 on March 30...with my Discover card...and they canceled the arrangement for 4/3/15. i checked my account on3/31...there were two charges for the same amount showing pending..218.45. I then called att...the rep said she only saw one charge and would reverse it. today 4/3/2015. i checked my balance and saw that one charge went through in the amount of 218.45...on 3/30/15...not pending but cleared. I was told to bring my statement to a local office ..which i did. The Owensboro Kentucky office. A gentleman named Reuben tried to help...we contacted Discover...he talked with them as well as i ...the payment has cleared but ATT says they did not get the payment....i left after almost an hour without a resolution and the person whom Reuben contacted thru att was no help at all...they are all resolved that my account is still 218 past due. I so not know what else to do. i have the proof of payment...brought to an office as instructed...ive been a loyal customer and pay alot for your services and would like a speedy resolution to this situation...I am beyond frustrated with the service and run around to pay a simple bill...ive never had an issue before...i hope to get a response asap..my next contact will be the President of the Company....
I had to take off three days from work to get my service installed properly. At the end of the first day after staying home until 5:30 in the afternoon, the tech support person left and all of my services went off. No phone, no tv, no Internet. Called him, no answer. Left message, machine cut off mid message. No response so I called manager, no one answered, no message machine picked up(I was later told he was on vacation!!!) . No service first day, no response second day. Called tech person who installed system. He hadn't arranged to come out to fix it, or he hadn't gotten another tech to do so. He stopped by later that day for about ten minutes but don't know what was wrong and left for an appointment. No service second day. Called 1(877) number and spoke to a rep who set up an appt. for day three. Day three tech showed up and finally got problems solved. Installer screwed everything up, told he was new!
Oh yeah, I had called a rep to explain and complain and was told a manager would call me back. Seven days later and no call. Gave my cell number, had seen a number on my tv on my land line which no longer worked because of incorrect installation (assume this may have been the manager who was told not to call my land line and I was assured he would call back on cell). Was sick and tired of countless hours at home waiting and on the phone, gave up. Today is thur. 4/3 and received a bill from you for a months service after having it for a week. Bill in the amt. of $184.02, I signed up for your promo for $89.00 a month. Incorrect date of service on bill, incorrect amt. of bill. I'm still on the phone trying to straighten out this mess after 30minutes. Asked to speak to manager after rep. Could do nothing to help me. She was on the phone, waited 5 more minutes, she was in a meeting. An hour after calling manager still hasn't fixed this. Is going to call me back. I have never received such poor service in my life! This has been botched from day one!!!
I've had this service for many years. Here the past few months I've become ultimately pissed due to poor data service AFTER the fact I upgraded and payed for an extra 2 gb of data to be added to my current plan. Whereas I had little to none problems before, now once the extra 2 gb of data are used up, the remaining 2 gb may as well not even exist because it's impossible to load any form of web browser at all. That being said refers to the con-minded message that comes thru stating that 2gb of data have been used and the remaining 2gb will become extremely slow. Well, common sense would clearly say that it is absolute bullshit. Not to mention, having payed for an extra 2 gb of data leads to believe that hey, now I have a total of 4gb. Clearly that's NOT the case and its quickly leading to be a decision I make personally to drop AT&T service and change carriers if some kind of solution can't be made. I'm not even half way thru my month billing cycle and can't even use the damn web.
On April 4, 2015, at or about 12:00pm EST, I purchased High Speed Internet services of which Representative had taken 53.49 from me. She said that she was going to process the order and call me back in an hour from whom I have heard nothing from her. It appears that she has taken my money and has no intention to call me back.
I was supposed to get a $150 gift card for signing up. I called in January [verified this morning on the phone with customer support] and was told that it was too early to request the gift card. I called again this morning and was told that a letter was mailed out in December [a month before I was told it was too early to call] and that if I did not receive the letter then it was just too bad. The promotion was expired. Is this a scam? Are customer support people told to make excuses so that the $150 gift card is never sent? Why tell me I can't ask for the gift card and then tell me that it was already sent?
I wanted DSL instead I received a phone line, that I did not want. I called and ask about DSL & was told it was not available. I told her to cancel the phone line & take off the charges. She canceled the phone line but not the charges. I have called repeatedly & have been told every time the charges were being wiped out. Now it's in collections! 318-982-1369 181
I signed with AT&T over the phone, the representive promised me a $150 credit for each line to switch from my current service, the first month I did not receive my credit, I paid the bill anyway because I was told I would receive the credit the second month of service, still didn't receive credit, called and was put on hold for 30 min and then disconnected, called back and was on the phone for 1hr 15min before supervisor Wanda Johnson told me I would not receive credit because representive entered information incorrectly, spent another 1hr 17 min on phone with another supervisor that put me on hold for 48min and never came back before At&T disconnected my call again. I would like the credit that I was promised or I would like to be released from this fraudulant contract without affecting my credit or having to pay a cancellation fee. I have no problem honoring the contract as long as AT&T honors their promise as well. I spent over 2 hours on the phone with supervisor that did absoulutely nothing except leave me on hold. The last one did not give his name and checked back 3 times without speaking before he disconnected me. I am very unhappy with the cusotmer service that I received from the supervisors. The initial representive answering each time was very professional but the supervisors were awful.
I've been lied to from Att for almost 3 months, and STILL DO NOT Have My Nationwide Long Distance Service, Your Service SUCKS !
I recently contacted ATT to install a land line at my new house (new construction), first they said they dont service my area, but I have a neighbor who has ATT I told him, so then I needed to get my neighbors address to prove it to him. So I did, then nobody came so I called back and they said my address doesnt show up in there system so I gave them my neighbors address again, then I called back again and they told me they had to verify my address with the 911 office, then finally about 5 weeks later some one came and ran a line on top of the ground thru my yard and installed a box on my house yeah, said some one would come next week to bury the cable, here we are 2 weeks later nobody has come... so I was telling the guy who hooked up the line that I was getting the land line solely for DSL so he checked at the ATT terminal post in my front yard and confirmed that there was DSL available, I already knew that since my neighbor had DSL just next door. So here we are today and I just got off the phone with ATT and they informed me that no DSL is not abailable for me...a little frustrated since that was the whole point of getting the land line and the guy I spoke with said It was available, I just want the line buried and then disconnected and MY MONEY BACK!!!!!!!!
I recently purchased a phone and for the discount from my company thy asked me to bring verification ,like a copy of my pay stub.They took a picture of my pay per hour and all other earnings.Which is a violation of policy and law. This was the store and corp office in sisk rd in Modesto, CA.
I cancelled and service ended for my business line in February. The service did stop however I requested an "intercept number" which I was told would be my new phone number given to my customers when they call the disconnected number. Later I found out that customers only heard disconnected message without referral. I called to ask for the referral recording three times. 1-14-2015 I spoke with" Vivian" who had the most hideous English skills I've ever heard from foreign phone workers. Next I spoke with"Perlyn" on 2-25-2015 who also assured me that the service would be set up within days. Customers are still telling me about the disconnect recording. Then I even received a bill today. Unbelievable .
Called to order service because we've moved att was suppose to call and set up installation date , they never called to say when they would be out to install . I've lived in the new place for 7 weeks with no phone from att, then I get a bill in the mail for $119.60.for a phone I've never had.when I ask them to cancel the order they keep transfering me todifferent department's. Any idea as to how to get the right number or right deartment.
When walking into the store in greenfield wi next to Starbucks and an ice cream shop Leroy met me at the door friendly and asked how he could help me. I had told him I was waiting for my fiancé to come because he was going to add another line. My fiancé and I had thought that the store closed at 6 but it was 5 and were there at 440. Leroy had then asked well when will he be here, we close soon. Terrible thing to say to a customer. Anyhow he checked to see if he had the phone which they didn't and then he sent someone else to the store down the road, which he then redeemed himself. My fiancé and I did not know that we couldn't add a line unless we are the primary account holders. Our situation is a little different and his parents live in Florida which is impossible for her to be in the store with us. So we were told she could do it online and pick up the phone in the store. My fiancé asked of she did it now would we be able to get the phone today again we did not get a real answer besides I don't think our computer will update that quick. Needless to say we walked out of the store and searched and the phone was already available for pick up. We will not be back to that store.
My Nokia prepaid phone always goes back to the main screw in its own. I can be on a website, texting, ir what ever and it just back to the main screen. Gets really frustrating. It's only 3mos. Old and has always done this. And we need more apps to choose from, I would really like to have checkout 51 and other money saving apps. Not happy at all. I have been with att and had an iPhone before this and this phone is very frustrating.
We repeatedly have frudulent calls. thieves trying to get our credit card #, trying to steal from us ALL the time and AT&T can' t do anything about it. No way to block the calls when the thieves are using every trick in the book.
Why is AT&T useing my name on Facebook??? Comes up that Ronnie Barker likes AT&T, You do not have my permission to do this, I can't see it but all of my friends do, have asked you not to do this, Rep.said it wasn't AT&T but open it up and you can see it is. comes up as part of a sports program you put on, Taken picture of it tonight from my friends I-pad. You are using me to Advertise, Stop it or take $50.00 off of each of my bills. Also on a bill two monts back I was told how much to send you for payment, aster adjustments made, I sent the amount I was told, last bill it was added back on as late payment---Your people will tell you anything just to get you off of the phone,,, But don't worry because I'm looking at other options, someone that don't tell me one thing and do something else. Thank you and have a great day..
I was promised a deposit waiver and also that the messed up saying I had a 351 dollar past due amount and I did t. I also called in and got the run around with all departments and on one manager pretty much called me stupid and than I was told that managers would call me back on three different occasions and that didn't happen. I have a disabled daughter that I need a break bone and now I don't have one thanks to att customer support!
I purchased a Otter Box phone cover with belt clip. Part # 6930 E . The purchase was made at the AT&T store, in Madisonville Ky. The purchase was made on 2/3/2015. On 3/28/2015 the clip broke, causing the phone to be lost for approximately 2 hours. I went to the Madisonville store, with the damaged clip and my receipt and asked the staff to replace the defective product. The AT&T staff informed me that they were unable to replace the defective product and that I should contact Otter Box for replacement.
I did not buy the product from Otter Box and feel that I should not have to contact Otter for replacement. I purchased the product from AT&T and feel it is AT&T's responsibility to replace the defective product, in store. Products were available in the store at the time I was there. At the time of the Phone cover, I also purchased a 5S phone and AT&T appeared to be very happy to accept my money for both. When I needed true customer support, AT&T was reluctant to do so. Customer service does not appear to be part of AT&T !!!!!!!!! Very unhappy customer !
I have called 8 times to straighten this Mess Out, My account # 864 638 5670 478 1975. We are PAYING for Nationwide Long Distance Calling ! For Months, Please Get somebody that can STRAIGHTEN this CRAP OUT ! IT STILL DON'T WORK ! We Have Family in other states we NEED TO CALL ! FIX The Damned Thing !
Retired, fixed income, called in Sept.2014 about monthly bill always increasing. Supervisor stated that my bill would be $124.00 plus tax. And under this contract I could not change carrier without penalty. I have made calls about every month trying to get someone to tell why bill is escalating every month. First was told that phone and internet had gone up. Next time I asked how can you raise my bill when I'm under contract. Was informed ATT was not raising my bill it was my users that were increasing. Tomato/tomato. With Google now in Grandview mo, you need to take better care of your customers. As soon as my contract, Sept., is up u can bet I'll be gone.
I used to have att a few years ago, my children were young and my wife and I rarely used it, so after a year we cancelled their services. Years later, we signed up with charter (not that their any good either) after their promo expired, we decided to go back to att. Currently, my wife works at home so she requires internet, at decent speeds, to keep up with her workload, as well as, the kids using the internet more now. So, I called up att and ordered a package from them, since we received a flyer in the mail on bundled packages. I ordered the uverse 200 and 18mbps internet, the csr set the appointment for a few days out. We decided to not cancel charter until att was up and running, to ensure that their wasn't any issues causing her downtime from work(good thing too!)
Anyway, I was told that the installer would call us the day before and within an hour of when he's supposed to show up. Needless to say, I didn't get the day before call and I was about an hour from my installation window, so I decided to call in to verify that installation was still happening that day. It turns out that my installation order had been cancelled because there is a "facilities issue" that needed to be fixed before I can have my order completed. So, I asked why wasn't I notified of this before my wife clocked out from work for the 3 hour window to ensure that she would be avail for install, as internet would be disrupted. They told me that they tried to call but the number was wrong, so I asked what number did you call. She told me a phone number that was out of state. I asked her how is it possible to get my ph # wrong if I used to be a customer and the many times I was verified of my number...she didn't know.
Anyway, she told me it would take them 2 weeks to fix the facilities issue and that I would get a call as soon as it was completed, so we can set an install date. So the date of the completed repair was supposed to be March 24th, 2015, I didn't get a call on the the 24th or 25th, so I decided to call on the 26th to find out what's going on now. Anyway, they said that the facilities issue was fixed but they didn't know when it was completed. So again, I asked why was I not called as promised. She said they tried, and again they couldn't reach me because my ph # was wrong again, so again I asked what number do you have? Again out of state #! REALLY???? Anyway, the previous operator told me that I would be compensated for my delay and what not, so I inquired with this CSR about it, and she had no idea what I was talking about.
She offered to not charge me on the $50 activation charge, whereupon I told her that considering I had to pay for charter to extend their service due to the fact that they failed to install my internet, which was already more then what they wanted to compensate me for. Also, the fact that I had to follow up with them after their failure to follow up on my account/order. She ended up having the supervisor call me back, so I needed to get off the line so she could call me. The "supervisor" called me back stating that she is reading over the notes that she was given about my account, I told her I doubt that the CSR would be able to notate all the challenges I've had regarding their company, she said okay... 5 seconds later (without saying anything else she hung up on me), so I decided I'd wait a couple minutes (could've been a dropped call right? WRONG), so I called back the number that she called from and now the number is now a disconnected #. uh huh whatever!
Anyway, the CSR had set my appointment for the next day from 9am-11am and told me that the installer will call me about an hour before he heads over... okay fine. So all morning I'm waiting for this call... no call. So, I decided to call again and find out what is going on, I told them I did not receive a call and it's now an hour and a half after the window that I was given. The CSR told me that at 8:47am, that the installer had logged in that he was on his way (again did not receive a call), so I told him you realize that my window was from 9am-11am don't you? And that it is now 1230, right? He said he understood that... but did not say anything else, so I prodded him with the understanding that it's an hour and half after the window and I still hadn't received a call, which would in turn change the window... right?
Anyway, he ensured me that the tech was on his way... so, I called my wife to update her on what's going on. As it turned out, the installer had gotten there at 9am (again, no ph call). Now the problem, as it turns out, the "facility issue" repair was not actually completed, so the tech had to call another tech to complete the facility issue repair... REALLY???? So, as it turns out the install took about 5 hours... AGAIN, REALLY??? I decided that instead of trying to reach out to another supervisor, who will probably also hang up on me... I'll have to wait for the online customer service survey to express my disdain. Honestly, if my wife didn't require internet I would've said screw all this! Granted, Charter is bad also but that is another story... also, with charter, att, and directv being the only choice available... really do we have a choice?
I had an ATT tech come to my new home to install all 3 ATT services. While the tech was at my new home he drilled a hole through my second story wall to the outside of my home. My roof is in a "barn" shape so when the tech drilled through the wall he put a hole about 2" around in my roof through my shingles. He then left with the job not completed, a second tech came out to complete the work and at that time my husband showed him the damage. That tech then called his supervisor out to take a look and he put a temporary patch on the hole and told us he would file a damage claim for us. We then received a letter in the mail that stated we had to contact them within 45 days to file a claim and have this fixed. My husband and I have been attempting to contact these people and are unable to reach anyone.
We call and get an answering machine that tells us to leave a message and they will contact us back and then they call back 4 days later and leave us a message and the whole process starts over again. It almost seems that we will not reach anyone in 45 days or less and then who will fix my roof? This is getting out of hand and I will email and call everyone I can until SOMEONE takes responsibility for this and fixes it. I expect an answer back in a reasonable amount of time to let me know what is being done about this and in the mean time I will be reaching out in other ways.
Have been unable to contact service representative for over 4 years. Finally reached someone today and they could not help because they had the incorrect driver's license number. I then was transferred to another number and was able to speak to an automated service. The automated service then put me on hold, which I am currently still waiting. Recording continues to state "please wait". Just got disconnected. Really? Need information sent to my home address!
I have been trying to get my phone service to work for the last two weeks and to no avail has anyone been able to help me,or tell me why my service is not working. I have spoken with more than twenty people in different states. I had one lady name Rochelle try to get me to get televison service. When I told her I did not want it she politely took it upon herself to say, why? don't you have money. How dare you ask me that. That is none of her business. Another person yelled at me and told me I was not suppose to have something on my phone. I truly thought i paid this bill so I can have whatever I desire. It has not gotten any better. My phone still doesn't work and they don't care because we have no other phone companies to go too. Well I have decided if this how retail people treat customers like me and you we are dome.
I ordered a tablet ,returned a tablet. I didn't like the tablet and asked if I returned could I have original tablet was told yes but AT&T will not send out tablet at original promotion. Was billed 57.15 and 14.99 for a tablet used one day.
EVERY month my bill seems to be different. I call the customer support line and the agent usu sally upgrades or credits my account, but then the next month, nothing has changed. This has been 2years now that I have called almost EVERY month to dispute charges. As of today, I am on the phone with att now and they are telling me that the gentleman who upgraded my account on December 23, 2014 upgraded it, but didn't leave any notes, not even his name. So, I have not only been overpaying $20 these past 3 months, but now they are raising it $70 and saying there is nothing they can do for me! WHY SHOULD THE CUSTOMER BE RESPONSIBLE FOR THE MISTAKES OF YOUR REPS??
I am a single mother and have been in and out of the hospital these past few months and it is absolutely ridiculous that I have to be on the phone for hours trying to figure out why YOUR REPS haven't done what they were suppose to? PLEASE CHECK MY ACCOUNT AND LOOK AT EVERYTHING THAT HAS TRANSPIRED THESE PAST 3YRS!!! ALSO, I deactivated my Automatic Draft, I think a year ago, because y'all kept drafting different amounts. After I deactivated my account and removed my CC information, y'all somehow STILL drafted over $200 out of my account! Which is very ILLEGAL!!! I was in the process of getting a lawyer on that matter, but I ended up letting it go, until NOW! I'm so frustrated with dealing with agents in different states and not EVER being able to get back to that same rep to hold them accountable for NOT doing their jobs or lying to customers about promotions and rates! WORST CUSTOMER SERVICE EVER!
On 11/1/2014 I was offered a new package which included HD Discount for one year. This was verified on 11/15/2014 by rep. Fredlene. Every month I have to call to have my bill adjusted because I am billed for HD. On 2/24/15, rep Ms Mary adjusted my bill but said I will have to call in March again. When I called, (on 3/26/15 at 8.45am) I spoke to rep. Shae who could not help me so I spoke to her supervisor. The supervisor was rough with me, and even said there are no records of the date I quoted and all my previous bills were adjusted in error. She said I should have been billed the full amount since December 2014. As I am sure these conversations are recorded, someone in a senior position needs to investigate why the supervisor behaved this way and confirm whether what I am saying is true or not.
Called ATT to move phone service and internet, order was placed on 3/12/15. Called customer service 2 times to verify service turn on and all the times they conformed time and date for service activation at new residence. Finally at 4PM internet was active, but dial phone was not and ATT customer service showed service was to get turned on 3/25/15. Time came and went when service was to be turned on, called customer service and they are closed. Called repair department, they tell me there is nothing they can do, they don't even see a repair/ installation ticket for my service.When I tell them there is a medical alarm on the service there repair supervisor" Eva Jones ID # 942" tells me not there problem.To call again tomorrow and then she hung up.
After being a customer of AT&T for more than 35 years, my last experience may as well have been the straw that broke the camel's back. I was given the "opportunity" to upgrade my phone and was glad to do so. I ended up getting the latest Samsung Galaxy S5 Active. Great phone but that's where the "good" ends. When I bought the phone, I was told that they offer a "free" Samsung tablet. Having never owned one, I thought it would be nice to have since it was "free". The 1st one I received lasted about 1 day before it locked up and I had to return it. Once that was done, I received a letter 2 days later stating congratulations on adding this new line and to enter my access info to hollow my charges. That's where the "free" came back to me. I was told that since this is a cell tower dedicated tablet, there is a $10 monthly charge.
I don't need a tablet that tells me the same thing I get on my home computer and smart phone. I tried to return it and it was like pushing water uphill. I had to go as far as calling the Corp. customer service line and ask to speak with a manger. Since the box it came in was accidently thrown away, I was told they can't re-sell it and it was mine to keep. Not a chance. I had to threaten canceling 4 cell phones, a home phone and U-Verse internet. (That's another story since I was forced to give up my DSL which worked just fine. Not any faster and more expensive....)
They finally gave in but they said I had to ship it back in a box I had to buy "since they did not have any in their store. They had 2 on display right there in front of me......They gave me a return label and said have a nice day... Are you kidding? Run fast if you get a similar offer. Go buy a I PAD that is Wi-Fi ready and you don't have to pay a monthly fee. VERY disappointing. I hear Sprint and others will cut my rate in half. I think I need to look at this deeper......
When I started my service I especially asked about unlocking my phone as I travel internationally and to very small countries. I have enjoyed being able to purchase local SIM cards. I was told I needed to wait 14 days, but I would be able to unlock my phone then. Both VIA chat and at the local store personnel confirmed such. I waited 14 days and requested to be unlocked. I got a response back that I needed to wait 60 days. I waited 60 days now I'm told I have to buy out my contract, change my number and start over on a month to month plan. I personally like AT&T. I have used them at different times both personally and through work. If I had gone with T-Mobile I would have had a lower rate, more data usage, and my phone would have been unlocked at 14 days. I believe I was scammed on this one. I believe AT&T needs to do the right thing and retain they employees so bad information like never happens again.
I do want to stay with AT&T, but I want me phone unlocked as promised.
At&t keeps going up with their prices and keep giving me the run around with the type of plan I have, one sale person said I have a month to month, then a other saleperson said it's a year plan. when I call to close my account, at&t want to charge with me $90.00 because I am flee up with their price change.
Called to review purchase of I phone 5s 12.1GB ( charged 650 and was told that was the price at that time). However another sales representative said that price was associated with the the 32GB 5s. So no real explanation for the difference in cost was explained and no resolution. Also a sudden increase (63$) in my bundle service occurred and the explanation was given a promotion expired. To help reduce new rate another promotion was offered that still increased monthly bill (34$). I said that wouldn't work and was placed on hold to speak with an account specialist after 20 minutes I hung up thoroughly dissatisfied. Customer for almost 20 years.
I received two monthly bills stating that I owed nothing for my ATT Uverse account. I had just switched and moved and so I did not think anything of this since I had payments that were pending. Then the next month I receive a bill for not only the billing month but the previous two months with an "apology" that the billing department had made an error and I now had these charges to answer to. This is fraud and is not correct. I will be addressing this with my attorney in that I have two bills that state I owe nothing for that time period and now I have a bill stating that I have charges from those two billing cycles. I should not have to pay for your inability to run a business correctly.
I called into customer service today regarding my phone service being suspended. I was given several different stories by two different people as to why my first bill was so high. The third person i got was a supervisor in escalation. I explained to her as well as the two previous agents that i was at work and i have two disabled children i cannot speak in detail about whats going on can we set up payment for Friday march 27 2015 and i will call this evening and we can talk in depth about what is going on. The escalation female i spoke with who claimed her name was Michelle after refusing to give me her name said she couldn't do anything for me until i made a payment. I told her i could not till Friday she said there was nothing she could do for me. I told her to turn my phone back on and she said sorry cant do that.
I said then transfer me to someone who can and she said ill transfer you to the Spanish department and i told her you actually admitting to transferring me to the wrong department because im upset and your mad because im mad i said your in customer service u cant talk to me like that u can get fired she said no i wont no one will do anything to me. She said other very rude and mean things that i cannot remember because i am at work trying to concentrate and this has really affected my whole entire day. I have not received any notice that my bill was due by phone fax text email or regular mail. I do ot appreciate the way all of you representatives talked to me and i will tell every family member i have about how awful at&t is. I have revert been treated so badly and unprofessionally in my life.
All of this is because some one at ATT disconnected SCADA data lines that have to be in compliance with NERC/FRCC/DOE, and fines can be levied at my company for mistakes made by ATT?!? The (3) pending circuit installs have been designed. Central Office cards are being expedited and will not be in until late Wednesday. Orders will be dispatched Thursday. As of an hour ago, I was unable to locate the orders in your express ticketing system. This may not be the case now, but at that time the order had a due date of 3/30. It was also pending dispatch and had not been picked up by a tech. This is where my disconnect comes in at. I can appreciate all hands on deck to resolve this, so let’s show due diligence and someone up the chain please call me with answers. I have turned down many circuits and not removed translations or reassign OE’S the same day. New policy maybe? How this happened is not the matter. What does it take to get this fixed before COB today?
Yes, So I have my At&t phone a little over four months and im getting messages 20 minutes later, my calls aren't showing up and it shuts down by itself... fix my problem ?
In my opinion customer serve at ATT has gone downhill BIG TIME, I dealt with Bill from Rochester NY, a customer service rep, found him to be nasty and rude so I asked to speak with a supervisor, he down right refused my request and said he could help me, I than insisted on speaking to a supervisor and he told me NO he will not transfer me to one. he sia he could help I told him that he didn't help me yet. Comcast had bad ratings on their customer service well I think Comcast got rid of their bad seeds and ATT hired them. I had Epix, the rep told me I didn't have to pay because I had the 450 package, well find out it was a promotion and find I'm paying for it. They say one thing and then do something else. Mind you all the do is show OLD movies and charge you for it, their programing is terrible, I get the movies from Red Box, they are current and cheap to rent, to rent a movie from ATT is $6:00 for something current.
I have AT&T UVERSE phone, tv, &internet, two times this week they went out. About two weeks ago after having my tv interrupted off and on all winter a technician came out did some rewiring and changed my modem. This has not solved the problem. I am about ready to change carriers from AT&T.
I have been a customer with AT&T for over a year . Almost 5 months ago I was promise a reward card for up grading ..... the funny thing is I NEVER GOT THE AWARD CARD and have been giving the run around with AT&T every since. Now if i held my payment for over 5 months I would have been cut off. They have every excuse in the world as to why the card have not came and even went as far as saying the mail man is keeping it ... FUNNY - I get a monthly bill with no ISSUES
at&t i have two cell phones i always pay my bill every month. i dropped my phone no. and the glass cracked. i contacted at&t about and they told me to contact my insurance to see if i had coverage, which i did, they told me they would replace me with another phone and they would send me a return box to return it in.they told me that there was a deductible of 149.00 dollars. they told me they would it to my account.when the receive the phone that was to be repaired. i found out that i could have my regular phone repaired much cheaper.i contacted them before the deadline and told them i was returning their new phone because i made arrangement to have my old phone repaired because i had gotten use of it the told me when they receive the phone they would not add it to my account, they had already received the new phone and the insurance co.added the 149.00 dollars to my account. which came to 275.00 dollars. i cannot pay 275.00 dollars on my account. i told them i would pay my regular bii when due,and will not pay the 149.00 dollars the insurance added to my account.they did not repair my old phone.they want me to pay the 149.00 dollars and within 90 days they will refund me. at&t told me if i don't pay it they will charge me late charges. that's not fair.
My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!
I am sending this email due to a problem concerning my cell phone.i dropped my cell phone in january 2015 and broke the front glass. i contacted the insurance co.they told me i was covered but the deductable would be 149.00 dollars and would be added to my regular account, i thought about and said ok.so they sent me a new phone and it was not like my phone.so i checked arround and decided to get it fixed a a lower price. so i made contact and told them i decided to get it repaired. so they told me to send the new phone back in the returned box the sent the new phone in and they would take the 149.00 dollars off my account.they have received the phone long time before my account was due.so they sent me a bill of 275.00 dollars. they added the 149.00 dollars to my regular account,and i cannot pay that amount.i always pay my bill on time. the insurance co.has the returned phone. at&t tells they want me to pay the 275.00 dollars or they will charge me 5.00 dollars late charges every 5 days.i like a&t services,i cannot pay 275.00 dollars,i will pay my regular bill on time. we all are trying to survive.
Returned a cellphone for a warranty replacement and it was returned with a crack on the screen and the back cover pried off. You can see the tool marks by the SIM card slot. AT&T refused to honor the warranty and denied removing the back cover. Tried multiple times to get this resolved and they wont budge. If you ever have a warranty issue I would try and find a place local that you can take it to because if something happens after you ship it you will be stuck with a $420 bill.
That rollover data plan, doesn't really rollover. Not all that you have left over at the end of the month. Then the customer service rep tells me what I'm looking at on the phone is not accurate. So I had her tell me what she saw as accurate at the moment and I figured it out from what I saw on my phone, while on the phone, and my phone is acurate. So she referred me to next months bills. So many problems with AT&T
As a contractor I need to schedule a late payment after confirming a date with a representative a day later my service was suspended. I was hung up on twice (no I was not cussing).had I knew they couldn't arrange a late payment I would have made other arrangements. I feel like when they want me to upgrade they are sooooo nice but if I need help the customer service SUCKS . ANYWAY after 7 year so I am changing to verizon.i got lied to and ....well that just doesn't sit right with me.
I was having problems receiving and making phone calls on my iPhone. I contacted AT&T to inquire what the problem was. I had the misfortune of getting on the other line the worst customer service person, ever ... his name is Juan Lawrence. His attitude was basically " ... so what if you have a problem" He was totally disinterested and disconnected from the entire conversation, and he practically dared me to switch providers. It was a horrible experience ! I had never in my entire life had a conversation with such a pathetic worthless customer service provider.AT&T, you just lost a loyal customer.
My daughter and I are At&t customers since 2006 I believe and honestly speaking had unpleasant situations with at&t ever since every few months there's a situation.: However this latest situation have been the worst thus far. I ordered a Samsung s 5 on Saturday February 28th. March 2nd I called to find out the status of the order. I was told by a Representative that the terms and condition wasn't accepted I went on line to accept the terms for the second time. called back to at&t spoke to a associate who said the same thing that the terms weren't accepted I said to the rep that I did and after I excepted the terms a box I believe appear in red writing that said I already excepted it This has been going on for going on three weeks. On Monday March 9th I spoke yet again to the at&t associate I explain to her every thing that has occur these past weeks. She in turn said to me that I didn't have to wait for the online order that continue to say pending I could go into the at&t store and get the phone after I cancel the online order. I took her suggestion and receive the phone
The at&t associate never told me that by going into the store that the price would change While in the store I called online with the help of at&t associate I cancel the order The rep also spoke to the online associate and ask for him to do something I forget what so that she can place the order . what ever it was needed to be done before she could continue with my order. I was charge an activation fee being that I didn't do the transaction on line I was also told by a associated that I could try to call and speak to the supervisor at the location where I brought the phone and ask if she could wave the activation fee I did that spoke to a gentleman who said his name was diamond He was suppose to give the supervisor my number so that she could call me back She was business at the time when I called I can't remember the young ladies name although I have that information on a piece of paper at home. I never received a call .
I called at&t for the last time today March 12, 2015 the associate I spoke said that the order wasn't cancel I paid for the taxes that needed to be paid in order to get the phone, with my credit card and I haven't received my funds as of today 3/12/15 Honesty speaking I should have found another provider after all the negative situations I've had with AT& T thus far. I've done everything I could do to resolve this matter I hope some one from this corporate office will help me resolve this matter and return my money.
MY at&t uverse box shorted my LG TV main board HDMI ports, Will my TV be repaired. The unit in question was replaced.
I bought a Android phone in February 2015 . It is March 2015 . On March 11, 2015 I was making dinner set the phone down on the counter to fix dinner . After dinner I went back and picked it up off the counter and went to use it . All I saw was lines jumping on the screen . I powered it down and brought it back up and it was fine again,. two minutes later the lines were back . I got in my car and drove to the nearest AT&T store for customer service to see what happened . The sales representative told me it looks like I should set it down more secure . He told me to buy a better secure phone . '
He said it might have a glitch in it . Let it set for a couple days to see if it will stop . The lines are jumping worse . It is a TO GO PHONE . I am very upset and not happy how this was handled . The representatives do not pay no attention and give quality service because it is a TO GO PHONE AND NOT A CONTRACT ! I do not understand that , I pay a monthly bill to AT&T just like everyone else does . AT&T are getting money from me just like everybody else is . He thinks it has a glitch in it and if it doesnt go away to buy another phone . Are you kidding me I just bought it a month ago. I can not run back and buy another phone cause it has a glitch in it !
I initially acquired AT&T U-verse 450 back in July of 2011 with the first month and installation paid in advance ($391.66). I dropped the U-verse TV but kept the Internet and Telephone in May of 2013 ($100.63). I returned all of the rented equipment AT&T supplied for the TV service. I received a refund for the portion of the TV's month that I didn't use but not the month in advance that I'd initially paid. I continued to get request from AT&T to restart my TV service with them for $29.00 for 12 months for basic service.
On 09/10/2014 I talked with an AT&T Associate named Elyssa whereby she signed me up to switch back to U-verse TV and said that my U-verse Package of Internet, Telephone and U-verse 450 TV would be $184.00 per month, not including taxes and fees. AT&T Technician "Sharonda" came out to install my TV equipment and was surprised to see that my house was already set up for AT&T and all she had to do was switch out DIRECTV Boxes for AT&T's." Sharonda spent about twenty minutes switching out the boxes and adjusting the sets, two hours talking to my wife and I and then another hour and a half sitting in her truck.
My new bill arrived and I was floored, $608.65. There were one time fees totaling $247.00 plus one month advance fees again! I now have two wireless access points sitting atop my computer desk wired in series. AT&T ripped me off and refuses to consider that I've been defrauded.
They are the biggest manipulators and are able to rip you off like if there's nothing wrong with that. I went into the store and needed and weren't able to give me any information or help me out in any way. They have no idea what they are doing.
I have been experiencing reception difficulties since day one of my contract. After complaining to my local AT&T store the sales rep installed another "chip" which in his words would improve the reception. He also commented that if this "chip" didn't help they (at&t) probably have to do some upgrades to the cell tower. I live north of the reception tower. when i called to again complain about the reception or the lack there of the sales person flipped it back on me. Why have i continued my contract with them for the past 2 years without pursuing the reception issue? So she also told me that reception in my area is a "2". That's what the problem is. If that was a problem from the onset why wasn't i informed of it?
She did offer a fix - a mechanism to enhance the reception quality thru my dsl at a purchase price of $150.00. (there is a $75.00 rebate). So because i have lousy reception and didn't continue to complain the solution is a cost of $75.00 to me because at&t cannot provide the reception i can't get and was not aware of in the beginning. Really? There a 3 places in my house that i can get a signal - the bathroom (on the toilet), my downstairs at my computer desk and my nightstand in the upstairs bedroom. I was so frustrated this morning that i told the sales girl i couldn't talk to her and hung up the phone. Don't treat me like it's my fault. Honesty from the onset would have been nice. How is charging someone extra for services you cannot provide the customers responsibility? Have been with at&t 27 years.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: firstname.lastname@example.org . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : email@example.com . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
To whom it may concern. Hope fully you can solve this problem that I have been having since January 2nd. 2019. Everyday at approximately 2:00 to 2:30, I have been receiving a phone message on my answering machine saying that 214 is scheduled for activation by 8 pm. I am assuming that this is regarding my Internet activation. Please be advised that on October 9th. 2018 my Internet service was activated by AT & T. So this phone call does not pertain to me ! I have made several calls to AT &T to solve this issue but to no avail. There is nothing wrong with my service. I do not appreciate coming home to this message on my answering machine everyday !! I would like it to stop because it is becoming very annoying. My name is Joseph Bongiorno. My phone # is 501-922-0214. I would appreciate it if this issue was rectified. I want these calls STOPPED. If possible, I would like someone to respond to this e-mail so as to know that I haven't wasted my time. Thank You. (P.S.,) I hope this problem can be taken care of ,or I may have to take it to the next level !! Joseph Bongiorno
I ordered an upgrade from U-Verse to ATT Fiber100
scheduled a visititation window on Dec 29th (3 missed appointments) the next day Dec 30 (two missed appointments)
I lost U-Verse service in the first window.
I have been down 3 weeks
they shipped me a replacement modem and can't get it working
being charged $20 dollars extra a month because I won't sign up for auto pay. I've been with at&t 10 years and not once have I been late paying my bill. soon I will be saying good bye to your company
worst service ever. lied non stop. spent hours trying to fix situation. bill kept going up. $250 in 30 days for only internet? never had such bad experience. bill started at $30 a month, when I got it it was 70 per month then went up from. there. worst customer service.
I cancelled my ATT&T on October 27. 2018, received a statement for 136.83.
I called. speaking with customer service person named Bamier, who told me that I did not owe for the
this amount that I should have been charged for one day.The 136.83 was taken out of my account
after I had cancelled AT&T causing me to have a huge overdraft. I wrote a letter and called my
bank to dispute this withdrawal. The money was put back into my account. after speaking with another
customer service person at AT&T. Now I am getting a letter stating if I didn't pay my 136.83 it would be
turned over to collection, after 4 hours on the phone being passed from to one person to another asking
to speak to a manager or someone on the the finance department this could not be resolved, I had so
many reasons why this couldn't be resolved and I was absolutely astonished that the customer service
could not get me a manager. This is a terrible way to do business. I am frustrated, I was with your company for
almost 18 years and am appalled at the way I have been treated. I owe you one day of service and am happy to
pay it. I am not going to pay for service I did not use.
I was told that because i just had cell phone service, that they could not break it down to one day, how stupid
is that??? I think you had better have a training class for your Customer Service people so they know what they are supposed
to do I would appreciate to get this resolved as quickly as possible.
acct number 359190360
479 619 279 479 936 4524
PS I don't see how you can cancel my service on December 24, 2018
when I had already cancelled it on October 27. 2018
Signed up for AT&T about a month ago. The reason i signed up was because of a certain channel I like. (LMN) I was getting the channel in the beginning and now all of a sudden,, I have to upgrade to get the channel. The rep specifically said I would be getting this channel as part of the program along with a Western station that I signed up for.
LMN was the biggest reason I signed up for the service and now they take it away after a few days and i'm now stuck with a 2 yr contract.I'm paying almost a 100.00 a month for the internet and channels on my TV that is mostly channels trying to sell items. My gut feelings was telling me not to sign up with ATT due to the negative reviews. Always listen to your inner voice.
I had an account with att u-vers # 254374857 returned the equipment bank in Jan 2018 by UPS per instructions of AT&T along with the account number. Now 11 months later they have sent this to collections for the dumb amount of $ 162.38 on 12/18/2018. I am sooooooooo pissed right now... that they did not try to reach me nor send me a letter about what was owed. I have been with AT&T for 12-13 years, they have my mailing address so there is no excuse for this crap ! I have call the collection company Diversified @ 904-247-5500 and talked to Michelle Gonzales and Greg Shaws (manager) to explain that I was never notified about this, and it would have been paid right then once I was notified. I did pay the amount with Greg over the phone, but with that being said I cant prove the equipment was sent because I have not longer the receipt from UPS when I shipped it, so had no choose but to pay this as I wanted this gone. The issue is not that you guys have this as a collection item and it has effected my credit score 100 points, and not I will be impacted because of this. I want AT&T to have this removed from my credit report as the mistake was not mine, I shipped the equipment.
Now the customer care team is going to look into this to see if they ever recvd the equipment. Should this not been done before you reported the account to collections ?
I want AT&T to fix this or I will get an attorney to get this corrected and will also call the BBB and report ATT along with the Federal Communications.
I switched over from sprint last year to save money but instead the I’m paying $100 more than I was. I have a $700 bill in collections because you didn’t pay my trade in phones. I have a home phone on my acct that has never been activated. And I didn’t want. I have been to 3-4 Mn ATT stores and know one can help because they don’t know what they are doing! I need to get my bill down $100 that I was promised. And upgrades for my phones as promised every 12 months with no additional fees! Very poor service disappointing!!
My wife was talked into bundling several months ago our cell phones, direct tv service and our house phone witch was version service. Every since our house phone only works part of the time, and we lost our fax service. We have complained to the Barstow office where you pay your bill and have been told they will up the issue to the proper place in AT&T complaint dept. to get the issue resolved. To date no one has shown up to see what kind of problems we have here at our house with our wireless house phone and to say it only works part of the time. I'm asking you to send one of your expert tecks out here to see what the issue here is so we can have what we are paying for monthly witch we have not have since we were talked into months ago. Please call me on my cell phone at 760 267 3855 to see what the issue is here. Thank you. We have spent way to much money on your service that is not working. thank you again. Please respond.
Bill was switched to paperless without conformation from me as a customer. I notify them that I did not want this to happen and I received a letter that stated that my next billing would not come thru the mail. I do not trust e-mail enough to rely receiving my bill thru this method and I do not trust AT&T with any of my info to direct bill. I called and spoke to one person and she could help me and I was passed to another person, no info was provided to the next person. I had to provide all that info again. customer service??????? This person was off shore. No personal feelings for their customers just dollar signs AT&T. Gonna cost you in the end. This is not the problem I have had. U-Verse and mobile phone??
tried to find out about direct tv discounts for retired att employees no luck called at least 5 toll free numbers no luck maybe that is why spectrum service is so much better there stock is over 300 a share att is 30 a share if ceo an board stop being concerned about there on checks an start to work on problems maybe service would be better a change would be better than talk talk is cheap 4786763513
I wish I could give this horrible company a big ZERO. My husband is 80 yrs old and I am almost 67. We were no longer under contract with AT&T and wanted to buy new phones for Christmas. We were told if my husband dropped his number we could take advantage of the BOGO offer of buy one for me and get hubby's free. We did it and was told after all charges and tax our bill would be around 285.00 each month. It took me and Hubby from 11 to almost 7 o'clock on Nov. 27 to get these phones with no time for food. Hubby noticed a few days later that his old phone was still active. I called numerous times and stayed on the line for 30 minutes talking with nothing resolved. I called back to question charges and it took the second guy over one hour to go over all the bogus charges with me. AT @ T had presented me with a 400.00 + bill after me paying about $500.00 dollars for fees for the phones. They also said I had 6 lines and then changed that figure to 5 lines. I only have 4 lines. Nothing resolved but a small credit of $30. I CANNOT and WILL NOT PAY over $400 dollars for 4 lines when it was suppose to be buy one get one FREE on two of the lines. I asked to speak to a supervisor but AT & T refused each time to connect me. UPSET SENIOR CITIZENS IN LAS VEGAS!!!!!
I canceled my contract service and switched to a prepaid account. I called at&t billing (VESTA) and canceled my auto pay. AT&T has no record, but I have it on my call log.
In short: AT&T has structured their billing, service, contract, prepaid services so that you can't get a refund.
AT&T has no clear or defined path to get a refund. They can't be sued, so they have placed themselves above the law.
I do believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.o believe a monkey with a blindfold on could handle business better than the AT&T customer service people do. I called in to have my Tv & internet bundled (combine the 2 bills into 1). By September they were combined but not the bill. Called in Oct.~ Nov.( told it would "defiantly" be done by Dec. Well it ain't. Now by Jan. billing. Somebody don't have a clue what they are doing.
Installation for ATT U-verse has been scheduled and rescheduled 5 times after moving. The local store says out of our control, we don't have any options that is how ATT works now.
I called in to renew my contract and was told I could get fiber to the home for the same amount that I am currently paying so I explained that they had
just completed placing the fiber in my back yard but has not been lit yet. However your customer service department are selling a product that is not working they dispatch a tech just to confirm what I already know that I can not get fiber to my home even though it's right in my back yard because the engineers have not completed their job. The second problem that I have is trying to talk to someone in customer service that's not from the US and can barely speak English and I have to request to speak to someone in the US this is a problem. I live work and pay taxes in the US and when I pick up the phone to call a US company I should speak to someone here in the US. Your customer service is awful maybe if you focused on making the customer happy instead of trying to sell the customer something or upgrade their service things might just work out. I am on the phone right now with customer service and as usual I was told one thing this morning and its not in the notes and no one can seem to help me so I guess it's time for me to move to another company that want's my business and can delivery on what they say they can and have a English speaking customer service. I called back and finally got to speak to someone in retention and was told in order to correct the problem they would have to dispatch out a tech and I just had a tech out this morning. This is just one example of how the customer service department transfer you from one department to another and no one takes ownership
I bought a two phones for the price of one deal at an AT&T satellite store but AT&T refuses to honor the deal and continues to charge me for both phones. The store admits fault but can not fix it and AT&T says the store has to fix the problem. Great job passing the buck back and forth. Can we choose 0 stars?
To whom it may Concern,
My Name is: William Barona Phone # (305) 510-1910
The Reason I’m writing this letter to inform you that I’m real disappointed with AT&T.
I’ve been with AT&T for a long while and had all you’re I phone’s from the beginning.
I recently upgraded my phone from an Iphone X to an IPhone Xs Max 512GB, which
Is a 1,500.00 dollar phone not to mention? Two after I received the phone I started to
Issues with it, but didn’t reach out to Tat till yesterday I purchased the phone on
Nov 26, 2018 and Received it on Nov 28, 2018. My phone kept locking up and when I
Tried to restart it, it would take up 30min to reboot up. Which it is not normal, so I decided
To get ahold of you people yesterday on Dec 6, 2018, which I know I have 14 days to return this
Phone back to you guys. But all I wanted was to get my phone either fixed or replaced, but all I kept
Was getting the run around from you Guys. It started like this:
1: I called Customer service in the Morning of Dec 6,2016 and explained all the issues I was having with the phone and trouble shouted the fix and you’re agent came to the conclusion that I needed to have my phone replaced and that I should pick up at your local At&T Store.
2. Went to Three different AT&T Stores, but two of them were out of the one I have. The last one
In Jacksonville, FL 9508 Crosshill Blvd (904) 317-2778 I went was the rudest AT&T store I’ve ever been in
I ask to have my phone replaced and they look at me like I was Crazy and Told Me I need to go to the
Apple store, which I explained to the about the 14 day return policy you have and they told me it wasn’t
Their problem, so instead of making a big commotion, I left.
3. Got in my Car and started to drive Home, which is an Hour drive from where I live and after wasting my time and Gas driving all over Jacksonville looking to have my phone replaced. I decided to call you guys again. I went thru all the same thing I went with your prior Agent on the phone for 53min, then she told me that she was going to send me a shipping Label to return my phone back to you guys, after
My replacement got to me, but never happened. Then she transferred me to Apple technical support
And they didn’t even know anything or why I was on the phone taking to them.
4. Call you customer Service Again, after being hung up on and got another Agent about 7:00Pm
And this Agent to me that they couldn’t do anything for me. That the only thing I could do was file a claim with my insurance to have my for replace. Which I explained the whole fiasco bac to him and also
Got hung up by.
5. Finally Made Home and Called you guys once again, and received the same round around about me needing to speak to Apple. I told you’re Agent that I didn’t Buy the IPhone for $ 1,500.00 from Apple,
That I bought from you guys and she said that I still need to talk to Apple, which she transferred me to
And one again went thru all the same things I went thru with your agents and trouble shouted again and then I spoke to an Apple Supervisor, which Stayed that At&T needed to Swap my Phone out, Not
Apple. Since I had just purchased from you guys on Nov 28, 2018. And Still Have no Resolution.
6. I’ve been very pleased with AT&T all these years, Till Yesterday. And Considering Switching Carriers.
Jessie Wilson very upset concerning the experience I had with getting my elder sister service transferred. Annie Davis moved from 1706 st Charles rd to 2321 s 14th ave. REP work order transfer her from 1706 to 1706 I was told they had to redo work order and reschedule. No service on Nov 30th_ resch for Dec 1_ still no service- my sister live alone do not use cell phone, only phone she have house phone. She had to go without any service from Nov 30th to Dec 4th? No one showed up on Mon 3rd as promised_ keep in mind this was a medical emergency. My mother in law died in that same house trieding to get her phone turned on for a medical device. Att gave her the run around also.
I've been trying since my July billing cycle (it's December) to get an early long distance package cancellation fee removed from my bill. At the time in question I did NOT have a special long distance package and was using the basic unlimited long distance service. When I change my local calling package (and both services have different contract dates which would conveniently cause a fee no matter when you cancelled service) they tacked an extra $56.33 to my bill. I have all of the bill and all of the rep. numbers and when I call back this week I'm cancelling every service and I wish them the best of luck collecting any sort or cancellation fees.
Received a spoof call from am AT&T number caller stated he was Sam Johnson with AT&T. Called AT&T and was directed to my phone service provider to block their number. (A service I have to pay for). Rep was rude, curt, and extremely unhelpful!
Yet another reason to NEVER use AT&T again!
AT&T has dug a hole behind my fence to put in a line on Monday, November 26, 2018. First off, I was not notified of the service that was going to be done regarding digging up my yard. The dirt removed from the hole dug has been piled up against my brand new fence and is weight bearing. It is suppose to rain today which will cause much tension on the fence on top of that making stain marks and rotting the fence. I had my fence raised off the ground with a kick board to keep from the dirt rotting the wood. The hole digging started about 3 weeks ago in the yard across the street from me and the only activity since that time has been twice. I would like the dirt removed today off of my fence. If this problem is not solved within 24 hours I will contact my attorney and take further action.
Your cooperation in this matter would be greatly appreciated.
2333 Baretta Dr
Mesquite, Texas 75181
Discontinued service package with ATT Uverse/directv. Returned equipment immediately and was then asked to prove it. Fortunately I had a receipt from shipper. I kept getting bills from AT&T but credits from Directv and called about confusion. AT&T told me to ignore the bills and they would send a correction. Instead they sent my account to collections. I have excellent credit and pay on time. The agent I talked to said it was documented that I called about the bills and was told I would get a correction. Now I'm told that the credit from Directv should have been applied to AT&T. You screwed up and now I have a ding on my credit.
I've been trying to get service for over a month now and AT&T is just giving me the run a round on this. We will have appointments schedule and then you can they don't show an appointment and the tech people do not ever call to let you know that they are own their way or running late to the appointment. At this point I'm sick of AT&T will not telling me the truth and treating their customers this way. I want this issue resolve because I left one service to join this service because people say that they have no problems but I'm having too many problems with this company.
My cable went out on 11/23/2018 and when I contacted AT&T I was given a date of 11/25/2018 for a tech to come out between the hours of 10am and 12 noon. I told the customer service rep, that I had to go to work by 1pm, she said she would place a note in the record. on 11/25/2018. I spoke with Mindy, Barbara and Stella, who all stated the tech was enroute and was held up on a previous call and will be at my apartment by 12 or 12:15. He did not arrive and I did not get a call from him until 1:39pm stating he was on the way. I was late for work and at work when I called. This is unacceptable for two reasons. One I take my work home and could not do anything on my computer because I had no service. Two, I have a job and it is very inconsiderate to think I should just wait on whatever time a tech decides to show up. It is not worth it. I no longer want the service and was told when I called to cancel by Tia, I would have to pay a disconnection fee of $300 dollars. She was not concerned that I did not have service and that no one arrived at the times stated to repair whatever the issues were, just that someone called me an hour and half after the scheduled time to say they were on the way, when I was at work. I have ATT service on two home addresses, and am going to cancel both. The customer service is not worth the headache, nor is the tech service working when they should. The communication is horrible. If al you can say to me is to "recap what they think they did for me" is most important than, AT&T missed the mark. I am not going to pay a $300 dollar disconnect fee when the service was not up to standard, and will fight it in court.
I have been trying for several weeks to get a resolution to a telephone number assignment fixed. I have been assigned a telephone number that apparently has been left open for a former person who had this number. I have experience numerous calls including group texts. And now apparently a relative of the previous owner of the number as put a cash.app request and texted to my phone. All of this has been alerted to AT&T twice before but nothng resolved. All they did was block certain numbers, but I have many others that continued to text. I have chatted with someone on line and talked to someone to the recommended number to call. Still no progress. I have been given the run around in the store as well.While I plan to visit AT&T again, I am filing this complaint because no one called me back, or they made ridiculous, not helpful information except to block out the phone.
We have called ATT customer support 4 times since June 2018. It is now November 22, 2018 and we called again. We pay on time and in full every month. We continue to get extremely poor service, no pictures, continuous error messages. You customer support people today Jeremy and Natalie were extremely poor in there help. Actually they did not help at all. Jeremy actually told me that he will not credit my account (since I am staring at a blank TV because we have not called every day about the problem. Again, we have called 4 times since June 2018. If that is not a consistent problem, I do not know what is. We have changed many boxes, HDMI cords (at our cost) and this does not permanently resolve the problem. Bottom line, we will change providers as soon as we can. Once again you have lost more customers.
Please do not email me and tell me "your sorry", I needed a credit on my account and Jeremy would not help with this. If your CEO received this kind of service, I don't think he/she would pay for the service. The right thing to have done today by Jeremy is give me the credit I was asking for, but he refused.
ATT did have good service at one time, but ATT must have needed to provide pay increases to its upper management so you cut corners and provide crappy boxes, crappy customer support and of course, we cannot forget you outsource everything to other countries.
I have been trying to get a static ip address for my Nighthawk LTE Mobile Hotspot Router (330-685-7775 / acct #: 287287665845) for almost 6 weeks. I began by contacting Mark Lorenz who after a week passed me off to Anthony Barile. Anthony passed me off to Robb Vandefifer who has been unable to provide me with the static ip I need. I've followed up with Anthony multiple times and contacted his Regional Director Mark Manriquez multiple times. All this has gotten me nowhere. I have a projected pending that depends on getting this device set up. I'm hoping someone at AT&T can help me get this seemingly routine task completed. Below is the latest email exchange that so far has gotten me nowhere.
From: Phil Stewart
Sent: Tuesday, November 20, 2018 3:24 PM
To: MANRIQUEZ, MARK A <MM7537@att.com>
Subject: RE: Update,
It has been almost 24 hrs since my last email and I've still not heard anything. Unfortunately, this has been a recurring pattern during my ordeal to get a static ip. I've received little to no help. What should have been a simple task has now taken over six weeks. Is there any way I can get this assigned to someone competent enough to take care of it without me having to check back over and over again. I'm hoping this isn't a normal level of customer service or that it isn't an indirect way of getting rid of me. My next step will have to be returning my device and going to another provider. I have a fiber circuit and 10 dsl lines with AT&T. I've never had this much trouble dealing with AT&T on any other issue.
From: MANRIQUEZ, MARK A [mailto:MM7537@att.com]
Sent: Monday, November 19, 2018 4:54 PM
To: Phil Stewart <Phil.Stewart@thekag.com>; BARILE, ANTHONY T <firstname.lastname@example.org>; 'Vandefifer, Robb' <email@example.com>
Cc: 'Lorenz, Mark' <firstname.lastname@example.org>
Subject: RE: Update,
Please update the client.
Mark A. Manriquez
AT&T National Business Select Markets
Office/Cell: 248 231 6119
From: Phil Stewart <Phil.Stewart@thekag.com>
Sent: Monday, November 19, 2018 7:40 PM
To: BARILE, ANTHONY T <email@example.com>; Vandefifer, Robb <firstname.lastname@example.org>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <email@example.com>
Subject: RE: Update,
No update today.
From: Phil Stewart
Sent: Friday, November 16, 2018 4:19 PM
To: BARILE, ANTHONY T <firstname.lastname@example.org>; Vandefifer, Robb <email@example.com>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <firstname.lastname@example.org>
Subject: RE: Update,
From: BARILE, ANTHONY T [mailto:email@example.com]
Sent: Wednesday, November 14, 2018 10:32 AM
To: Phil Stewart <Phil.Stewart@thekag.com>; Vandefifer, Robb <firstname.lastname@example.org>
Cc: MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <email@example.com>
Subject: RE: Update,
Phil I will follow up.
From: Phil Stewart <Phil.Stewart@thekag.com>
Sent: Wednesday, November 14, 2018 1:31 PM
To: Vandefifer, Robb <firstname.lastname@example.org>
Cc: BARILE, ANTHONY T <email@example.com>; MANRIQUEZ, MARK A <MM7537@att.com>; Lorenz, Mark <firstname.lastname@example.org>
Subject: RE: Update,
Still no static ip.
From: Vandefifer, Robb [mailto:email@example.com]
Sent: Thursday, November 08, 2018 3:35 PM
To: Phil Stewart <Phil.Stewart@thekag.com>
Cc: ANTHONY T BARILE (AIS) <firstname.lastname@example.org>; MARK A MANRIQUEZ <MM7537@att.com>; Lorenz, Mark <email@example.com>
We apologize for the delay, per my voicemail we thought the issue would be resolved today. We have escalated this issue again today. We need to get the addendum contract to you to get the IP added. Static IP’s are an issue on mobile devices to happen and they open them up for security concerns. We also know that in some cases they are needed. Our team is on this, I know you have heard that these last weeks. Please understand we will resolve this issues. We will continue to escalate this until it is resolved.
G. Robb Vandefifer
Telecom Technicians, Inc
Sent from my iPhone
HORRIBLE! I would give ATT ZERO stars!. This is the worst of the worst- with illiterate agents from the third world, with insufficient English, with no knowledge of simple things, not to mention their refusal to connect with an agent from US. I have absolutely slow Internet; my request to have a technician were unsuccessful ; I am charged fees, I have no explanation why; I complained written way- months ago- I never got an answer. Payment account info is not stored properly, my name is wrong and so forth! ATT, as Cox have monopoly in the area, where I live and I can't get out. My payment due date is changed all the times, I am forced to change my pass- all the time, I can't get medium intelligent person on the line to talk to! BOYCOTT ATT, IF YOU CAN!
November 1 2018 Called and cancelled wireless home phone. They didn't say anything about contract still in force. I thought it was over. 11/16/2018 get a new phone bill for $127.66. Not only are they charging for contract not ended but they also went up on my internet service from $30.00 to
$50.00. I guess they think everyone has a whole bunch of money. As a senior I can't afford those prices. Did they do anything to help me?.No. I think cusotmer service should tell people if their contract has not expired. I will never recommend Att to anyone. All they did was set up 2 payments for the bill. It is still going to be hard to pay second part of the bill. THANKS FOR NOTHING ATT.
I contacted your “customer service” 800 number, yesterday. The person I spoke to was a woman with a foreign accent, most likely Filipina. I was stationed in the Philippines for over 3 years during my 30 year career in the U.S. Navy. I’m a retired Chief Radioman. I was calling because we did not receive a paper bill last month. She told me she couldn’t access my account because their system was “doing an update”. I couldn’t get any help from her. She told me I would have to call back in 3-4 hours. Is this normal “customer service”. We have had DirecTV service since approximately 1993. II stalled the original system myself. We recently had a tech out that swapped out the LNB and switched our service to SWM because we were having problems with the “Guide” saying “to be announced” on a lot of channels. Before the tech arrive another rep from ATT arrived to try and get us to switch our cell service over to ATT. He said I should call and complain because we are not receiving a discount for being Veteran. I’m a bit upset at ATT. Since DirecTV was purchased by ATT our service has been anything but stellar. Besides not receiving a paper bill last month the programming leaves a lot to be desired. We are considering canceling our service and going with either DISH or another service i.e, Netflix, Hulu, PlayStation View. Etc. We might be interested in switching our cell service however with the poor customer service we’ve received in the past from ATT I doubt that will happen. Customer service seems to be sorely lacking on the part of ATT.
I placed my first call on October 12, 2018 to establish service. I had a installation date set. The technician came out and was unable to install my uverse services because under ground cable needed to be installed. A date was set for this and they did not show on the original date. A week later some one finally came and installed the underground cable. I set up another installation date for November 10th. They arrived and were NOT able to install my service because not enough cable was put down underground. NOW I have to wait until NOV 25 for them to come back out for the 4th time, to put more cable. This is not right, I feel someone should have already came back out to put more cable down so I don't have to keep waiting. I want cable and internet. This was AT&T mistake. I think this should be expedited and done immediately.
I called a week or so ago to try and lower my wireless bill. I was put on a unlimited data plan which is ok. However the next day I got a call from an Indian sounding woman. Who had my correct name and address. She said I could lower my wireless and direct tv bill to 99 dollars a month combined. First I needed to talk to her supervisor to get a promo code. An Indian sounding guy named "Brian"gets on the phone and says in order to get the promo. I had to purchase an Ebay gift card for 300 dollars to prepay 3 months. I could not use a credit card they would only take an Ebay card. He gave me this number to the "billing" department. 888 5882434. He also said I would also get hbo, cinemax and showtime free along with a 100 dollar visa gift card. The whole thing sounded pretty fishy to me and I didnt bite. I would rather change carriers than to run down to a store like Walmart to buy a gift card to activate a promo. I called Direct Tv since it was a combined bill. And the lady seemed to think it was a legit offer. I was transferred to an ATT. Department And the guy told me it was a scam. Anyway either you got hacked or its an inside job. I am concerned about my data. Please let me know how you will respond to this data breach. Actually this was the second time this happened in a month. The first one wanted an Amazon card wih 300 dollars.
there are wires that has dropped from my house and is hanging over my driveway. I have called att on Monday the 12th of November and was told some one would be at my resident between 8am and 8pm on Wednesday the 14th. I informed the person I spoke with that I have grandchildren and needed the problem resolved. I have had alabama power and my current cable company come out and they both said the wires belong to att..I called back to att today and they said someone would call me within a hour and give me an update. well, it has been more than an hour and no call. again the problem need to be corrected so no one will possibly get hurt. please have this problem correct soon as it would be greatly appreciated. my cell # is 205-585-7863 and home # is 205-791-0717. thanking you in advance for help
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