AT&T Complaints Continued... (Page 9)1116+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
First I registered at a $28 rate for U-Verse internet. The very first month I was charged $66.50, to which they absolutely would not return my money but held it as "credit", which could then only be applied after 3 billing cycles(!). For the next 6 months I was charged $56 (DOUBLE) what I should be paying and I had to constantly call the company and request my payment reduction, something that took an hour and a half each time. Finally, when I thought I got the credit applied to my account, the contract was renewed without my authorization for another year. The month after I was charged for the previous bill (which should have been paid for with the credit) and the current month plus penalties. Beautiful.
After another 2 hours on the phone and going through 3 people who simply could not understand the 5th grade math, I finally managed to find someone very useful who fixed up my account. Never again will I do business with ATT.
I called at&t regarding my bill. It seemed a lot higher this month. (approx. 100.00). I paid $200.00 on 3/4 of my bill and called 3/5 @ 12:00 approx. to find out the extra charges. One extra charge I was told was $59.00 for activation fee for tablet. I was never informed of activation fee. I was told my bill would be reviewed and receive a call back in 30 minutes. Never received a call. Text came thru at 5:30pm saying my account would be credited $40.00 (which I do appreciate) but, no explanation what $40.00 was. I called at&t told that activation fee was waived for my tablet $40.00( activation fee $59.00?). I called again and spoke with Cierra Brown going over my bill and talking about prorated fees. Kept asking if I understood or is this too confusing for me. Asked her not to talk to me like I was the dumb one. I have never complained to at&t before. I have always been treated very nice in the past and appreciative of that. I have been a customer for at least 15 to 18 years of more. I did not appreciate the way this was handled or spoken to. Usually receive a text asking to rate my phone calls and how I was treated not this time? (have always in the past gave very good feed back).
3-6-15 I had to make phone to AT&T in FEB, and now in March due to fact that an AT&T agent changed my plan without my authorization. I had called in Feb to inquire about the account charges, she told me it was due to the tax rate. She then questioned me if want a phone, I said no that will increase my bill,then she tried another option, I said that will also increase my bill. I then told here I trying to decrease my bill. She then said she could give me discounted rate on my next two months bills, I said fine. In March I received my bill and my U-verse tv plan from 300 to the 450 plan. I never agreed or was asked to change my plan which increase my bill aroung $50. So, I called Friday 914 am. 3-16-2015 to have it changed back the agent said there were notes, and I told her I dont care what notes were in my file I never authorized the in Feb to make changes to my account. This agent should not be allowed to make changed my account on her behalf. Im pissed off know because I have to pay 131.61 instead the 86.11 I normally pay every month. If anything I should get a discount for paying ontime, yall dont have a discount for that do ya.
I am writing in reference to the ending balance of $277.40. I have called three times, and of course, cannot understand the representatives. During the December call, the representative was to research the account and get back to me…never heard back from her. This week, I was on the phone one hour trying to resolve this issue but unfortunately was not able to. During this call, the first representative did not have a clue about anything and I could not understand her English. After 30 minutes with no resolution, I asked to speak to her supervisor so she transferred me to her supervisor in California. Again, I could not understand the supervisor, and of course, supervisor did not have a clue how to resolve issue at hand.
At 5:58 p.m. when it was time for her shift to end, she transferred me to “payments” without informing the payroll representative or myself that she was transferring my call. So within this one hour phone call, I was transferred three times, explaining the situation three times, and of course, the payroll representative could not assist me because she only takes payments. This is so ridiculous that AT&T has lost its customer service level of integrity. In the past, AT&T always had superb customer service, which has always been the reason I have maintained accounts with AT&T; however, this will no longer be the case. I have been with AT&T for over 10 years.
The above mentioned account was effective April, 2014. I terminated the account on November 26/28, 2014 because I was moving in with a friend who already had service. My final statement reflects 11 months of early termination fees, which is not accurate. All three representatives have agreed I should not be charged with 11 months BUT NONE have the knowledge or the tenacity to investigate and resolve the problem. It is easier to say they will call back, transfer the call, or disconnect our call. I would like some resolution to this situation so I can move on. I would appreciate feedback or a phone call from a representative who can speak English and rectify the problem.
They keep on charging me the wrong amount I would of only have to pay29.99 for this month if adjustment was made to me account somebody isn't doing their job I a very angry customer every month I have to agure with them about my bill they keep charging me more and more each month if you guys can't get my bill right I just going Togo with some body else because into going to keep telling where you are charging way over board
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.
Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
I have two accounts, have had for years. I couldn't understand why the amount was so different for each bill. I question the billing, AT&T was charging $21.00 on one bill for long distance service and 10.69 on the other. When ask why, i was told because we didn't have our services local and log distance tie together. I told them we did and had it for about 3 years. I was told they would start a investigation on it. I receive this bill still being charged the $21.00 for long distance. Also there was no way the math added up for that bill on services. It was explained to me in broken English the fuzzy math. There is no break down on the bill. I feel the numbers are put on the bill hopping you will not look too close. I hate calling AT&T to question any bill. I can't understand the person working there. I think that's what they want , to wear you down so you will just give up. Other than my phone internet service is $39.00 and the other account internet service is $42.37 a difference of $3.37. They should be the same. There again i don't understand why one internet service is different from the other. I think most people don't have two accounts that come to the same place where they can compare. I think AT&T with their fuzzy math is ripping all of us off.
We needed to move our mother to a nursing home and after talking with a man from India for an hour and a half it was all set up. The day before the move, I called and after another hour and a half with another person from India, I was told they would be there before 6 pm. After 5:30 came and still no one. I called and after I got another person from India who after 30 minutes finally contected me to the install dept where I got an AMERICAN who said I was not even on the books. REALLY? Totally angry...
I was going to change my phone and internet service to AT&T when I changed to DirectTV. I was told I would have the same phone number and it was not the same. I immediately cancelled and received an e-mail that it was cancelled. A modem had been sent to me already and I returned it with the form inside cancelled. It was received and verified as so with AT&T. I have called numerous times and they continue to send me bill, collection notices, and more bills. The last AT&T person on February 2nd said this was handled. Now I get another collection notice. I will call ponce more and then send all copies to the FCC, Consumer Relations, and the Attorney General of Texas.
I have been getting a statement for about two years for phone number 260 824 8071 acct 2113697 with a 5 cent credit on it. I have called every phone number on your statement ...everyone the people I talk to gave me. Been transferred only God knows how many times! I have written a letter to your company. I just want you to KEEP the 5 cents!!! I worked in Healthcare for 25 years ....we had a policy ...small balance/small credit balance policy we wrote off balances like this. PLEASE do this to this account. Working in the billing department of a hospital I know how costly statements are and postage....multiply that by (2) two YEARS ....DO YOU GET THE PICTURE? I am tired of these statements. Because of them we cancelled our landline and we have had it forever. Get your act together. I really would like an answer to this email...and by the way I have been told by several of your people they took care of it and we would not get anymore statements.....they were wrong.
For over 3 years and through 3 different accounts I've had nothing but problems with overcharges and phantom items billed to me to the tune of almost $2500 from 23 events. No joke.
It start with my original account which was a landline phone and DSL service. When I moved into a new apartment I hooked up my phone and there was a dial tone. I called ATT to have this turned off and establish new service. Gave them all my info and since it wasn't too far from my last place and only a few days I was able to keep my last phone number. A installation date was set two days later and the line disconnected a few hours later.
When the install technician never showed up I called, from a mobile phone, to find out why and found out that they wouldn't install new service until the outstanding bill, left by the previous occupant by the way, to which they pretty much accused me of trying to defraud them, was paid. After a day of speaking with customer service reps and managers pointing out the difference in account info and that I had service at a different location for all the time this other phone service was on it was finally resolved. In starting this new service I was to get a special promotion price, free install, modem and a $100 pre-paid credit card. The card was to take 6-8 weeks to receive.
My first bill I was charged $100 for installation. Which after few calls was resolved. The second month I was billed $100 for the modem which took a couple of days to get credited for. Now 10 weeks had gone by and I didn't receive my gift card so I called in about it. After alot of run around even though the offer was still running on their website they decided that they would just credit me $100 to my account. Somehow by this it nullified my promotional package and I was moved into a much higher phone plan and doubled internet charges which they tried to blame me for. This took like 3 days and like 10 calls to finally correct. That was just the start of my nightmare with ATT. Over the 1 1/2 year I had DSL service I was constantly bombarded with overcharges like being double billed for my internet service every 2-3 months or back billed for a higher rate having my service interrupted sometimes.
The last time I called in to work out still yet another overcharge I was sold into getting Uverse promising that it would consolidate alot of things and end these problems. It didn't. For another 2 years I've been charged for equipment I've never received. Installations and repairs that never happened or was needed or even asked for. Charged for equipment that was supposed to be free with promotions. Spontaneous changes to my bundle pricing with no apparent reason. Which have caused suspensions in my service around 12 times or so for days sometimes. All which is due to no fault on my part but which I've had to pay for. They don't pro-rate when they suspend service. You continue to pay until re-establish or discontinue. When I asked a billing rep to be reimbursed for all this accumulated time I was told there was nothing they could do that just being credited back the overcharges should be enough.
I plan to log a complaint with the Public Utilities Commission now. This is utter BS to me.
I set payment agreement to be drafted out my account .I call and talk to customers service to stop the drafted because the money would not be in the account.but I told customer service I would go into a the AT&T store and pay the money .I pay the money at the store I call customer service and said I pay the 565.29 that I agree to don't draft my account the is not there customers sad ok miss. Cunningham thank you for being the best of. AT&T.a day later I checked my account I had return check for 565.29 From AT&T l call customers again to stop the draft he say ok miss Cunningham. Today later 565.29 had been. Drafted from my account.l call back to say. I need my back customer service.the first time at&t denied me my money back.i call again and after waiting 20 minutes i got a manager name Abby i had to cry just so she could. Agree to refund my money back. But i had. To go the bank and get statement and fax.it's a week and i have not gotten my money back.i have to overdraft fee. I am very disappointed in at&t i have. Been. Customer for. 10 year and i have internet with them.please help.miss Cunningham.
My neighbor locked the SIM card on her phone and they would not unlock it. They wanted to send verification to her email account. The lady doesn't even own a computer. Had to take her to the at&t store but they would not except her ID card. After trying to put me on the account so that I could unlock it some 45 minutes later, it wad finally fixed. Do they not understand that seniors don't understand computers?
On 1/2/2015 my wireless was terminated with at&t. As of 2/14/2015 at&t is still auto debiting my account. The last amount was to be between $7 to $8 in a bill sent to me per two of there customer service representive. The auto debit of $31.05 on 1/14 was ok. HOWEVER the $73.38 was taken 2/14 out of my account and has not been refunded. My contract expired 4+ years ago. so there was no penalty. Services was for 12/27/2014 to 1/2/2015. the bill says used 34min INTERNATIONAL in the US and 4 texts INTERNATIONAL in the US. I have never called outside the US. The texts were not pictures so why the $73.38???? I have spoken to about six customer service reps. Two of them has transfer me to consumer cellular my new carrier. I have become so annoyed until it hurt to think about. I am tired and don't to want to think of it. I have permitted at&t to take minute and money before.
Consistently use bait and switch tactics with promotions! Very poor customer service! Rude customer service reps! TV service is the worse I've ever experienced! I have wasted countless hours on the phone resolving issues with AT&T. My advice is to select a different carrier for your phone, TV, and internet services. Hate this organization! They are a nightmare!
AT&T will get as much money they can get when you cancel your account with them. they will have all the excuses in the world why they have added $200, $500 from your account. Believe me they are so good that they will not hear your complaint regarding your account. Tried to fight it but just brought aggravation and a headache. It is not win battle from them. A big company is prepared for everything that they make sure they can get as much money from the customers. In addition, their customer service is the worst service. Now I am glad I left AT&T and will tell all my friends and families t get away from that company! Now I am stuck to be paying $581.90. The only thing to resolve the problem is to pay it in full and if not it will be forwarded to collection agency.
Att Sucks (Out Loud). Thanks for robbing me on the long distance charges, since we just came back, Piss on you! I am disabled, No income,except my wifes. Just had shoulder replaced, I hope you BURN!
On Friday March 22, 2013 I called AT&T to discuss my current bill which I just received. In Oct we started the bundled billing I was advised my bill would be $124.00 for 2 years my first bill and subsequent bills have been $138.96 until this months bill which has increased to $145.10? in less then 6 months my bill has gone up. what happened to our agreement? I was on the phone over an hour and half yesterday I spoke with the Phillipines 3 times India 2 and someone in Oklahoma the last person either hung up or we were disconnected no one could explain to me why or make any sense. iI do not have the time or patience to go around the world to discuss my bill.There is no where on my bill with an address to send a complaint. I will send my bill this month in the amount of $138.96. I expect AT&T to keep their agreement. I would like someone from your company to call me before I change to Comcast Cable of Dish. It should be noted that We have been doing business with AT&T since 1979 we are both seniors on a fixed income. that is why we did the bundle.
WHen I purchased my new Iphone I was told that it could now FACETIME over cellular. Since I have had an unlimited data plan for me and my wife's phones since 2003, I was told by Apple this was ideal. After my PHONE told me to contact AT&T to activate FACETIME over cellular, the bait and switch began. AT&T insisted I had to drop my unlimited plan and go to a new "Shared Data" that would drop me to 2GB of data for BOTH phones. THe cost would be the same until I went over my data limit....then the price gouging would begin. Really? A customer with AT&T Cellular since 1996 and yet again no regard for loyalty by those who I've helped keep in business. PLEASE find some sanity and make a grandfather to this new plan.
Our family signed up joining family wireless phone plan with ATT Sale in Irvine, Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month. The sales has credited me 3 months and he told us the problems will be fixed. History of all the email communications are available. After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.
The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282403 Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period. If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.
I depend on my phone for my work. My office is in my phone. I'm paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn't know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen't sends new iphones as replacements. I' m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I'm willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)
I was happy with my DSL internet service. When I moved, I was convinced to switch my service from DSL to U-Verse, guaranteed that the rate will be the same. It was not. Then I had to wait 3 weeks until they figure out how to install it, then they disconnected my service with no reason and had to wait another 3-4 weeks. All this in within 1 year. The biggest problem is that there is nobody seems to care and I really hate switching to another company and being without internet again.
Recently decided to upgrade our service w/AT&T as our phones stopped working anyway so since they were giving the iphone 4 for .99 cents we decided to upgrade our service. What could posibly go wrong? Everything. Since the moment we walked into one of their stores, for a simple upgrade the first trip took over 2 1/2 hrs. They were having some kind of computer glitch. We walked out of the store after 2 1/2 hours w/out the phones but w/an upgraded contract or so we thought. We were told the phones would come in the mail in a week as they had run out. A week later what did we get we get a bill for the total due for the new upgraded service. A new bill? but we hadn't even gotten the phones yet nor had the account activated yet. We were told we would need the phones in order to do activation. After we received the phones, which was a few days after the bill had arrived, we went back to the store and this time we had the undesired privilage of waiting 3 hours as one of the lines was activated however my husbands line had a problem and so after 3 hours at this store we walked out, with one line working and w/a promise from some tech that they would call us back w/in one hour after they got problem fixed. The did indeed call to tell us they could not find the problem and they would call us the next day. Since my husband would not be home he asked them to speak to me the next day. NO CALL ever came so I contacted AT&T and spoke to one Rep and explained the whole story and as nice as she was she could not fix whatever problem was w/the phone line so she transfered me somewhere else and I had to retell the whole story once again to another Rep and she put me on hold and got her manager involved and 1 1/2 hours later no resolution, I told the Rep to call me back w/whatever info she found regarding the problem. She called back and left me a message saying that they could not get to the bottom of the problem and so that they were going to have to file case to get line restored so that another department could take a look and resolve the problem. Here is the kicker she said it would take ONE WEEK to get an answer. WHAT? to get a line reactivated. Called back looking for Linda but the girl that answered said there were tons of Reps and she didn'tknow who linda was. Asked for a supervisor as one week to get a line reactivated was unacceptable to us so i got a Rusty Anderson on the line. After explaining now the problem to Rusty he said there was a case already filed and they couldn't do anything else, he also said he needed to speak w/the owner of the account my husband. ??????? I just spoke to how many of your Reps that did not ask to speak to the owner of the account and after all this time on the phone, NOW you ask to speak to the owner of the account. That account bythe way up to a week ago was in my name but per the suggestion of one the Reps in order for us to get a corporate discount, transfered ownership of the accounts to my husband. I got my husband on my cell and asked Rusty if he could hear my husband to which he said yes but he wanted my husband to call directly to them. WHY if he could hear my husband why cant he just continue helping us? I tell you why because the girl I spoke to before Rusty said if I hung up and call back I would get a completly different person. Not acceptable at all. This Rusty was just trying to pass the buck as they say and hope someone else would get us and deal w/the problem instead of him. Rusty Anderson proceeded to tell me they had done all they were going to do and if I wasnt happy I could just take the phones and drop them off at the store we got them at. After like 3 weeks of trying to do a simple upgrade we are going to Verizon. They are offering the iphone 4 for FREE and for aproxametly the same price. Very unhappy w/the outcome of this problem as we have been w/AT&T for years and years before they were called AT&T .
Please, I bought a Nokia Booklet 3G from eBay unknowing to me the 3G was locked to AT&T service. I am in Finland and know one seems to have a clue as to how to unlock the 3G on the booklet. I was finally asked to contact AT&T to issue me with an unlock protocol.
Please my IMEI is 358232030169467
Please I am really desperate and would appreciate any help you could give. Thanks
Disclaimer: This complaint was submitted by Emmanuel N. on 08/30/2013 at IP address 220.127.116.11 using our AT&T Mobile complaint form. This opinions contained in this AT&T Mobile customer review titled, "Nokia Booklet 3G" do not reflect the opinions of this website.
I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&TÂ billing office that the cahrge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occured and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS canyou offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows waht is going last call today they transferred me to the rewards section. Frustrating and what an inefficent company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!
I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.
My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.
I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone - we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card - now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.
Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am cancelling everthing that was installed.
I signed up for an ATT UVERSE 200 / High speed internet bundle advertised at $90.00 per month with free HBO and Cinemax for 3 months. After 3 months ATT has billed me for a total of $497.99. They also started charging for HBO and Cinemax 2 months before the free promotional period was over. They also lied about the expiration of the free promo period on their Billing website, claiming the expiration was one month after the actual expiration.
Looking to join a class action lawsuit against these ridiculous billing practices.
I contacted At&t towards the end of June last year (2012) about an employee saying she was and could access my account. So I called and filed a complaint and had At&t put a passcode on my account so she couldn't access my account. She had also been texting me and harassing me through text messages. I had asked to to stop. She stopped until around Jan. 23rd, I believe. with her phone calls and text messages again. She stopped for awhile, but started back yesterday, Feb. 25th, 2013 with her texts messages harassing me again. I would like this employee of At&t to stop. Her name is Lisa Marie Nolan she works in sales in or around the Reno, Nevada area. Her phone number is 775-830-4713 thank you kindly
I set up service with ATT bundle department for Internet and TV. Yet 2 months later I still am fighting over incorrect billing, wrong services, mislead and lied to by sales agent, wasted over 40 hours of my personal life trying to correct your companies idiot errors. I will be filing a complaint with everyone possible over this and will not refer your services to anyone and will now be looking for another company to switch my tv, and internet and will also be looking to go to Verizon after almost 18 years with your company. I don't believe the customer is always right, but I know my initial conversation was recorded. I have spoke to over 20 different people and still not corrected to my original agreement. I will see you in court if you think I will pay what I did not agree to. I do not want to speak to another person in a foreign country either! I was promised a bill $69 a month bill for Internet, and direct tv with 3 receivers, one being HD DVR all free for 12 months. All on ONE BILL through ATT! I suggest you fix this and compensate me for the worst service and lost time with children, husband and life, and for my minutes being wasted on my cell phone.
Sincerely disgusted soon to be ex-customer
We are in quite a pickle here and getting ready to cancel our accounts with AT&T. On September 19, 2012 Steven Meyers contacted us regarding the âspecial, discountedâ pricing on upgrades. We took advantage of this âspecialâ iPhone pricing and INITIALLY requested one iPhone 5 (####-6543) and one iPhone 4S (####-5005). I received an email confirmation of these account changes from Steven at 3:42P on 9-19-12. At 4:07P on 09-19-12, I replied to Stevenâs email requesting that we exchange the iPhone 4S (####-5005) for an iPhone 5. Steven responded, via email on 09-20-12 at 7:28A indicating that the order had already been processed and requested that I call him, which I did, immediately, and had to leave a voicemail message. Since I did not get a response of any sort from Steven, I sent him an email at 11:18A on 09-20-12, indicating that I had left him a voicemail message earlier that morning. Still no word from Steven, I sent him an email on 09-21-12 at 9:18A inquiring about the protocol to follow to get the iPhone 4S (####-5005) exchanged to an iPhone 5. Steven responding, via email, on 09-21-12 at 9:24A, stating âBasically the easiest option would be to issue you a return label for the 4S when it arrives, and once that is reported as returned, we can order the iPhone 5. Unfortunately because the order is processed and sent off, we can't reverse it until the phones are shipped to you. You do not want to refuse shipment though- that may mess up the whole upgrade process with the other ordered iPhone 5s. Accept the shipment when it comes in and e-mail me, and we will issue you a return label.â So, on 10-04-12, I attempted to contact Steven, via email to advise him of the arrival of the iPhone 4S (####-5005) and immediately received an undeliverable email from firstname.lastname@example.org. At this point Iâm frustrated with AT&T and let the matter sit a few days, while I regained my composure, as not to be unprofessional. Naturally, other business came about and the phone matter disappeared from my priority list until Jeff Ringenberg called our office on Wednesday, 09-25-12. I contacted Jeff, via phone, and he had given my co-worker, Traci Beecher, a number to call to do the swap, indicating that if we had difficulties we should then contact Jeff. Well, obviously, we had problems and have attempted to get in touch with Jeff, via phone messages and emails.. However, it seems to be a pattern at AT&T to initiate Business Account contact and then disappear. Customer Service is certainly LACKING at AT&T. All we are trying to do is EXCHANGE a phone. I do NOT understand the difficulty with this request and would like to HOW we can complete this transaction? Please advise. I understand that we currently do not have a large business account with AT&T, but our Sprint account has over 90 devices (at $6k - $7k monthly) and we are seriously considering moving over to other cellular providers; however, at this point it looks like weâll have to work with Verizon. Thank you for your time and response.
In Jan 2012 you promised to credit us (William Kaupas 214-383-0410 9900 Derwent Plano TX 75025) approx $290 on our bill....for 11 months you have called off and on claiming to turn our phone off for non payment. We have always paid the balance of our phone each month, less this balance. Check the records.
We have spend hours on hours on the phone with your people, a number of times...each time we are promised it will resolved...and each tell you have lied to us. Now, I try to call and the telephone will not work because of the unpaid balance. This must be resolved...it has been going on for 11 months.....and you are hurting my credit.
If we cannot get this resolved my next email/letter will be letter to the FCC.
William Kaupas, 9900 Derwent Dr. Plano, Texas 75025 214-383-0410
Iâve been having trouble with my ATT Uverse connection for about a month now. It loses signal everyday every afternoon and comes and goes. I can't even you the house phone to complain because Uverse voice is lost also. I finally called ATT from my cell phone 0n Thursday 10-4-2012 and an appointment for a tech to come out Saturday afternoon between 12 and 4 pm.
The tech gets here around 2:30, without calling first that he is on his way. I explain the problem of the signal loss and ask me to show he the lines outside. While going through the house my wife arrives thru the back door and he tells here " Hey sweetheart what going on". My wife replied âI don't think so". I led the tech to the back of the house and opened a side gate to where he could go to his truck and back. I went back into the house where my wife was very upset and she said to me that it was a very inappropriate thing to say to a customer. And I agree. After about 30 minutes the tech rang the front door and said he wanted to test one of the receivers and the cable coming to it. I saw him hookup a meter to it and he said was getting 100% signal to it. He then said he was going out to the truck for about 10 minutes and I said okay. I closed the door behind him. I went back to talk to my wife in the kitchen and after about 5 minutes I went back to the bedroom were the tech had left the meter hooked up and found that the tech was back in the house. And without ringing the doorbell for me to let him back in. This really surprised me. I use to install Direct TV and Dish Network and we were thought to let the customer know when we were coming back in the house. Anyway he told me everything was working properly and he left. My wife and I watched some TV in the living room before leaving and it looked ok. When we got home around 10pm I noticed the TV's in the bedrooms were not working. I call ATT on Sunday Morning 10-7- 2012 and told the person on the phone that the tech did something or didn't do something right because all the TV's were working before he got there. She started to tell me to run this test and that test and I finally said that they needed to send a tech out to fix the problem. He then said to me that it is up to the tech to determine if the will be a service charge if it was something that we did to the service. I then told her that it was something that the service tech did because he said he installed some new parts outside. My wife then asked that she wanted to talk to a supervisor and complain about the techs actions and inappropriate remarks that he said to her. She did get to talk to someone else whether it was a supervisor or not. We have not heard anything back from ATT. I went outside afterwards to see what the tech had done outside the day before and saw where he had left their box wide open and the cable going to the other TV's disconnected from the coupler and the coupler just hanging. Also the side gate was left open. Thank God my English Bull Dog didn't get out. I re hooked up the cable to the coupler but left the rest of the techs work as he left it. Hopefully the next tech will turn it in to Quality Control...if ATT those has a QC department.
I am at my wits end. My life has been hell since falling prey to AT&T false and fraudulent promises...that is until you sign on the dotted line. I was told there was excellent coverage in my area so I switched carriers. Huge MISTAKE. I have now had 3 different microcells and all 5 of our phones freeze up after a 2 min. conversation.
What is worse is because the freeze up the call is not dropped the minutes keep adding up and you cannot end the calls. Sometimes the only way to end a call is to remove the battery allow phone to cool down ( all 5 phones different operating systems Android and windows and different manufacturers) and restart. When the phone freezes up it shows full signal strength and that it is connected to the microcell.
At first it was just voice , but now we are having as many issues with data and text. I have been on the phone with AT&T over 100 times only to be continually told "based on your minutes we show that you are using your phone successfully" No idiots based on the fact that we can not hang up our phones when the other end goes dead, it continues to rack up minutes. I have gone from using less then 600 min shared for 5 family phones to over 1500 before the end of the billing period.
I have told them to look at the actual numbers called and they will see a continued pattern of recall to the same number over and over again. And then finally they will see that a land based phone has to be used to contact a family member on the plan. So now I have 5 phones that dont work, I have had to have a land based phone installed which now goes against our minutes as it is no longer cell to cell! Its a nighmare. The only thing I have continually told them is that whenever we have a visitor to our house with a IPhone they never experience the nightmare we have.
I have asked AT&T to send us a refurbished IPHONE and lets see what happens but they refuse. They now say we cant guarantee service in your area, even though we were told it was excellent and based on their own web site our address shows good coverage. I have talked to the managers, manager manager and so on and so on only to be spit out the same lies and deceit.
I have also been told that I am the only person on the earth that is having this issue even thought there are countless other horror stories on the internet of the same issue with AT&T and specifically Samsung phones having this issue. My only recourse at this point is to file a Notice of Dispute and take them to Arbitration. I will be seeking relief for the costs of all phones, mental anguish, loss of business and withdrawal from the contract.
Never ever again will I sign a contract with a mobile carrier. They lie and will tell you anything to get your signature on their contract. Shame on you AT&T and shame on your customer service, tech support and Presidents office ( which is just a hyped up name for some idiot behind a desk who spits out a written response.)
Being hung up on and blocking my phone where I could not call back. On 12/28/12 I called to complain about a new phone that I had received and it was dropping calls and not holding a charge. I called to get a new phone and talked to Stacey Norfleet in Las Cruces New MX who was unable to help me & transferred me to Paul in technology who was also unable to help me so I asked to speak to his supervisor and he hung up on me and blocked my calls.
Monday 12/31/12I talked with Darnisha in So. Carolina who held me on the phone for over 25 minutes so I hung up. Called again talked to Brianna Johnson, Mobile AL who transferred me to Karisa Carniel in Ft. Lauderdale FL. I have my TV services, internet and cell phone all with AT&T and my quest is still unresolved. Can I get some help? Is this the best service we can get from AT&T?
A representative came to my house to sell me ATT Uverse. I reluctantly took the service and have had nothing but problems since. First my bill was more than I expected. Then a piece of equipent went bad. I was told that I would have to send it back within certain time. I had to drive 35 minutes to turn in equipment to the closest UPS store.
When I got there, they would not take it because they had no pick up order. Really? Then I had my service cut off because my bill was sent through email along with a million other ATT emails daily which I automatically deleted not realizing a bill was included. When I called to get this mess straightened out I was charge a huge reconnection fee. They would only take the charges off if I agreed to let them automatically draft my bank account. I had enough. I canceled service and was charge an early cancelation fee.
I refused to take equipment back since it was a 35 minute drive and was sent a prepaid UPS box to mail it back. I sent it back the next day after I received it. That was in January and I am being billed for this equipment, even though I have a receipt from UPS with tracking number and signature of person receiving it.
I have made numerous phone calls and ATT just can't find the equipment. Now I have been turned into collections. AT&T is the worse company I have ever dealt with. THEY SUCK!
I called AT&T in March to get long distance added to my home phone service. I was told by customer service that uverse was now available in my area and that all at&t customers where going to have to convert over to it. I was told that there would bo no charge for the modum and no installation charge. I agreed to go ahead and get converted.
In March, I received my regular bill of $136.00 and i also received a $260.00 for uverse. I called 7 or 8 times to customer service and each time I was told that I had to paid these bills. At one point someone finally took off 49.50 for the installation charges but there were other charges that were not removed and I was told that instead of the modum being free I had to keep the service for 30 days then I could file for a reward card which would take another 4 to 6 weeks before shipping.
So I ended up paying $210 in March for the uverse and I did not pay the 136 thinking that it would adjust down to zero once they had all the correct information in their system.
Now, in april I am being billed 76.00 for uverse (which is correct) but today I received a late payment bill for 112.00 for my regular old service. I called customer service and tried to explain that the old service was discontinued and since at&t always bills in advance that bill should have zeroed out.
I could not get them to understand that and when I asked for a district manager's phone number they ignored my question and stated that I had to pay the 112 plus the 76. I can not afford to pay them $200 a month two months in a row nor should I ever have had to pay this amount. It is not right and it is not fair what at&t is doing.
I am a 10 year customer of cingular/AT&T. Never have I experienced terrible service until Cingular merged with AT&T years ago. That's when my bill has tripled the amout from what it was.
Since last year Nov. 2012 My bill has raised $51 every month. I have called every month to rectify the situation but nothing has changed other then the money has increased. Everytime I call I get people to sell me something and they are completely RUDE & DISRESPECTFUL. Today I was told I'm stupid and the best option is to cancel my service and find another company to take my headache. The matter of this situation is that the customer service just and never will be where it was years ago. I'm a firm believer that if you have someone who is willing to make the decision to stay with a company for so long that they should be a "VIP" customer and get every kind of discount they offer. It's sad but AT&T will be losing our business over this reoccuring situation due to all the games they play with my money. I hope this can/will be resolved ASAP.
I am frequently getting texts about using 100% of my data plan and are being charged $10 for another GB. I have turned off background data sending from apps and I rarely save anything or watch videos yet these charges are being sent many times a month.
The charges are adding up and my poor mother has to pay it and when she attempts to get it fixed she is given excuses or lead in circles meanwhile at&t gains from this problem getting getting any where from $20-$50 dollars extra each month!
I pay about 135 or more a month for one phone line, since I am a college student with no laptop I use my iphone for everything. I called maybe only twice to complain about the huge amount I am paying every month in return for horrible Internet services. There were many other times where I would have called but just didnt have the time to explain to another representative the same story since I knew they would just tell me the same spiel about turning my phone on and off to connect with towers. I am fed up with how much I am paying every single month for one line especially when I turn my phone off to turn it on again, and it still doesn't work. I want to end my contract. This is ridiculous. It's so slow. Videos don't even load half of the time. The last three months it has gotten worse. If I am paying top dollar for Internet then it should be excellent. Not below average. I don't want to be offer any incentives to stay with att. I want to break my contract with no charge. Sometimes the GPS would take me to the wrong places. Siri is slow and inaccurate. Please answer back soon so we could end this matter. I won't go to any press or write any blogs about this bad experience. I just want to stop this contract because it doesn't make sense. I feel taken advantage of every month when I see my bill. I don't mind saving money ever month from work to pay for this bill if I had excellent services. Since I don't get what I was promise. I think it is fair for me to ask for an early termination.
I talked to a lady 3 days ago now and she said with all the problems that we are having with our phones and one being stolen that we could upgrade and add a line for .99 total $1.06 each. She offered us the Apple I Phone 4 and or the Exhilarete for that price. Also said that we can grandfather in our plan since you dont have that anymore Now I call and they say nope. Cant do. What is the deal with this company? I need 5 phones, 4 already on the plan and add another. Why can we not get help from anyone anymore? Please respond for we really need phones that dont hangup on us at anytime of day or night. That dont shut off and on when they want. We have been good customers and pay our bill. We dont have the money to buy full price and when they tell us .99 cents and add a line for .99 cents with no problem whats the problem? Help us out here please.
Our Uverse works during the day but about 6 pm each day a red light
Comes on and we cannot log on. The troubleshooting help on the
Internet does not help with this problem and if you call ATT you are
Told there is a 30 minute wait. What a way to run a business..
To Whom it may concern,Â I have been an AT&T Customer for nearly 30 years. A while back I received an email from AT&T suggesting I upgrade and extend my contract for two years as I normally have done for years...I did extensive research for two months to find a phone I would like and that would perform similarly to the Palm Pre Plus that I have been using for sometime. This phone has been a perfect device for my business and personal affairs. I finally decided on the Samsung Captivate Glide and ordered through 'MY ATT' online.
I signed up and did all the necessary agreement and service contract with specific plans, etc. Once my phone arrived in mail I began to follow instructions to transfer contacts and activate new phone until I realized that there was no instruction to transfer contacts other than 'one at a time' ( I had hundreds). At this point I called AT&T tech support and got an operator that seemed as though he was reading the same thing I had on my screen and I waited for him some twenty minutes to figure out what I figured out in five minutes myself. He advised me to go into the closest AT&T store location and that they would have to do this there.
This is where my big problems began. Once at this store I was greeted by the store manager and she motioned to an employee 'Jarel' (sp?) and said 'contact transfer' or something like that. For the next two hours I was in this store as and a guy named 'Garrett' (who chimed in to contribute his own particular style of discouragement) attempted to simply transfer my telephone contacts from my old device onto my new device. She was using a converter machine with different cables and then she would walk away and let Jarel work on it for a while...nobody really handling this with a solution but rather giving me various explanations or excuses as I heard them.
I could not and still cannot see why this would be such a mystery for a company that is marketing these phones, selling these phones, creating comparative views online and service, data and text plans...every imaginable phone combination (including mine!)of instructions to transfer contacts, etc. I would imagine that there would be some IT protocol for this type of situation as Palm Pre Plus is not exactly that antiquated of a phone.
I realized it was time for me to upgrade (even though this Palm is a fantastic device and works very efficiently doing things that some smart phones still do not do) and of course that is why I did! Stuck here in this Pasadena/ Colorado Blvd AT&T store I realized and knew ultimately that someone, somewhere would be able to handle this but that I was in the wrong place and/or at the wrong time. Eventually I was convinced by everyone that it was my fault for having such an unusual phone and that they had never experienced such a situation?!?
I know from reading that there are many thousands of customers with AT&T that use the Palm Pre and have or will need to have their contacts transferred at some point if they wish to upgrade...spend money on new phone and extend contract for two years like I did... once again. So, why did they give me this totally callous, irresponsible treatment and turning the whole situation around as if I was asking for too much and treating me as some sort of difficult customer? I really was not sure. It was a bit baffling to me. Normally when this type dynamic happens it is when someone is trying to take advantage and redirect away from a particular honest responsibility. I fell for it I guess ... after all they said... they tried for all that time and made a suggestions that I owed them the consideration for this. OK fair enough.
I was convinced ultimately this Saturday evening by Jarel that I would be able to take my old phone home and connect it to my desktop and sync all my telephone numbers. He said that night my sim card was empty and that my contacts were on my phone. I thought that was strange. She seemed exquisite at making herself scarce at opportune moments. I shook hands with Jarel, thanked him and left the store and headed home to set out on the task of transferring all my contacts...at this point was beginning to worry me. I had many years of accumulated telephone numbers of all my customers, family members, employees, friends, local vendors and business that I use daily.
Once home I discovered that all of my telephone numbers were gone. It wasn't long before I realized that the numbers must have been on the SIM card. The contacts that everyone at the store kept pointing out and had me go home with were only the synced contacts from my desktop already on my phone, most of which were only email adddresses. All my phone numbers had been erased. If they were aware of this then that would explain the strange behavior. If they were unaware then perhaps there would be a way to recover them. I was very concerned.
I could not imagine that they would not know they had erased my SIM card. It was too late, the store was closed when I called. I returned today (Sunday February 19, 2012). Having decided I was going to give everyone the benefit of the doubt I went in with an open mind and was only concerned with finding out if there was some way to recover these numbers as the alternative will be a long process of recovering them...and some I may not be able to get at all. In my reality I have to work come monday morning and this is going to create havoc. Having my own business is not having the dubious luxury of excuses, muddled smokescreens and discouragement while collecting a paycheck.
Almost as soon as I approached and her body language and manner in which she reacted was very telling that I was not going to get any help with this problem (as a reminder; a problem which occurred as a direct result of paying for goods and services, agreeing to a contract and following direction by AT&T personell to then thouroughly being abandoned in the lurch once things went awry) I still gave her the benefit of the doubt. I asked her if she could please relate to what I was experiencing and that it was my understanding that this whole transaction was marketed to me as a seamless transaction and now I am left hanging and having to deal with a mangaer taking this 'personal' as if it was about her.
I was appalled how much personal attention she seemed to be demanding and how unproffessional and irrespponsible this whole ordeal was. How did I get stuck in this situation? I got no resolve. Spent nearly an hour at the store arguing and of course Mr. Garrett was again pitching in his two cents only insofar as to offer more discouragement (help get me out of there) but no responsible 'take care of business' person could I find.
Except for the security guard, he seemed level headed and a straight shooter. really wished I could have done my business with him. I did notice that 'Jarel' was there in the store and the minute I walked in he disappeared in the back and when I asked for him said he was gone for the day. Another weird thing.
I left with the problem. I was hoping to find some efficient technical person that could perhaps convey what exactly had happened, maybe move forward with this whole thing in a responsible, productive way but instead I felt like I was dealing with a group of teenagers unable to confront problems and solve them without being sneaky and dishonest. All in all, as a paying loyal customer I was hoping to leave feeling a little better and confident about something through all this. Instead, I was distraught and angry.
I will proceed to see if I can hire a private technical person to look into this and If all else fails (and hopefully not) I will do the more inconvenient thing and return my phone, ask AT&T to cancel my contract on account of this breach and remain month to month as I was and keep my options open. Maybe this is a sign for a turning point for me to consider another carrier after all these years? I don't know. All the folks at this store seemed as if they would be perfectly ok with that. Probably nobody would care. I must get back to my life and my work now, this is a costly and time consuming issue!
My dad, my sister and myself decided to get my mom an iPad for Christmas. But first I called AT&T to make sure mom would be able to get service where she was. The lady I talked to was very nice telling me there was no problem in doing this, that was November 19,2012. She did tell me that in order to not be charged until when we needed it to call closer to Christmas. We called on December 19,2012 and talked to a Natalie who said there were no ports available in that area but she would put in a request for one.
She said to call back that Saturday. I did and was on the phone for 4 hours getting the run around everywhere. No one knew anything but were too busy to help and wanting to send me to someone else to bother. Even places like wireless service. Why send me to wireless phone service for DSL? Also, sent me to tech support with a person who I couldn't even understand but wanted me to tell him the # on the iPad! Why?
All I needed was to know when they would have Internet service for my mom in her area! Plus, and this is kinda funny, a lady asked me, while I was waiting for them to check on moms DSL, if I wanted mom to have her bills sent to her compute r so she could look up her information!! Can you believe that? I said NO, as I am trying to get her Internet service with you!! She said, oh, that's right...where does AT&T get these people??
I finally get off after feeling like I could scream! I go online to check at my house for mom and notice that they have her in the system for her phone # as trying to get Internet service. I call back after Christmas December 28,2012 and after talking to another lady that doesn't /can't help me she tells a man in the area /room with her who my sister, mom, dad and myself have the feeling doesn't want to talk to us.
He comes on all sighing and frustrated and tells me the best thing to do is go online at my house and sign her up with her address. So I go home and try to find it but only see where mom is in system and a date of January3,2013 as date for Internet to be processed. I call back that day and am on phone for almost 3 hours with same bunch of crap as before...switching me everywhere but where I need to go.
Plus, after demanding someone higher up I get a supervisor who is so rude that after asking what he can do for me puts me on hold while I explain. then after I finish I say hello! 3 times before he comes back on, I heard a click, and says while I was talking he was pulling some information. How rude! Then he says that if I can hold on a few more minutes he will try something...then it rings me over to tech support where I was at the beginning of the morning. This man says sorry but after all this there isn't anything you can do...
I can say this though, if I ever find a company that is even half as big as AT&T I WILL be seeing about going with them. My sister has already changed everything including their business because of all the trouble they had with AT&T and my husband thinks we need to too...if AT &T doesn't get their act together they won't be the largest anything!! people can only take so much before they look elsewhere...this has been an eye opener for me...
I've spent countless hours on the phone with nothing to show for it except my blood pressure spiking. My mom has an iPad that she can only play games on and my dad, sister And myself are out of $500, a gift mom has been waiting for that she can't use until someone in her area dies! I asked ATT about another port but nothing...my sister and her husband are looking into something, maybe they will have better luck with another company!!
First, a little background. I initially signed up for U-verse in July 2009, when it was first offered at my apartment complex. I love technology and I am the one people usually turn to for tech advice. I have recommended AT&T U-verse without reservation to anyone who asks my advice. I tell them that if U-verse is available in their area, it's the best TV/internet service available so it is a no-brainer as to who they should use as their service provider. Several of my recommendations have resulted in U-verse gaining more customers. I'm not telling you this because I expect something in return.
I have never even taken advantage of the referral bonus because I don't want people to think that is the reason I am recommending U-verse. I really appreciate a company that values their customers and does everything in their power to ensure that they offer the best products and services to consumers.
I tell you all of this to now give you a recap of the most recent interaction I had with U-verse support. I have had problems with service in the past, but have always had them resolved by AT&T's courteous and responsive customer service team. I had an issue when transferring service when I moved to a different apartment in the same apartment complex. This issue was handled promptly and with minimum service disruption. I have been completely satisfied with AT&T U-verse until now. Following is a timeline recap of the steps I took to have my service restored.
10/11/2011 - 6:00 A.M.
Woke up to find that my RG was unresponsive and could not get a signal. TV and internet services were completely down.
10/11/2011 - 6:30 P.M. - Time of call: 55 minutes
When I got home from work, my service was still down. I called U-verse support and the tech walked me through the troubleshooting steps. She eventually suggested replacing my RG with a new RG, which would arrive Thursday, 10/13/2011. I'm not an expert on AT&T's system, but I had doubts that the RG was the problem. I asked her to send out a tech to troubleshoot the problem, but she said that there would be a $149 charge to dispatch a tech without first trying to replace the RG. I conceded and asked her to ship me a new RG.
10/13/2011 - 8:00 P.M. - Time of call: 1 hour 25 minutes
I received the new RG and followed the steps to get it running as soon as I got home from work. The new RG was producing the same symptoms as the previous RG, confirming my suspicions that the RG was not the problem. I called U-verse support and the tech walked me through the same troubleshooting steps as the previous tech. She concluded that the RG was the problem and offered to ship out a replacement. I told her that the RG I was currently using was a replacement that I had just received today and told her my suspicions of it being a deeper problem, due to the new RG producing the same results as the previous RG.
I asked for a tech to be dispatched and she told me that there would be a $149 charge to dispatch a tech. I asked to speak to her supervisor. The supervisor agreed with me that there was a deeper issue and believed the RG to be functioning properly. She tried to transfer me to Tier 2 Support, but there was a problem reaching them. She then said that she was going to go ahead and have a tech dispatched to troubleshoot the problem. She scheduled a tech to come out on Friday, 10/14/2011, between 4:00 P.M. and 9:00 P.M.
10/14/2011 - 3:18 P.M. - Time of call: 4 minutes / 3 minutes
The service tech called me and told me that he was in route to my apartment and that he should arrive in 5-10 minutes. I told him that I was still at work and would leave immediately to meet him at my apartment. He said that he would go ahead and check the outside lines. My commute is usually around 30 minutes, but got stuck in traffic on the way home. The tech called again at 4:15 to let me know that he had checked the outside lines, and that he believed my inside lines were ok due to the fact that he could "see" my RG from outside the apartment. I told him that I would be home in 10 minutes and he said that he could not wait on me. He also stated that he was not qualified to troubleshoot the outside lines and that he would put in a call for an "outside line" technician to come out and check the outside lines.
10/15/2011 - 10:15 A.M. - Time of call: 36 minutes
I have yet to receive a call from AT&T, nor have I noticed an AT&T technician on site servicing anything. I called U-verse support again only to find out that the only thing that the technician had reported was that I was not available to let him in the apartment to check the lines. There was no record of the tech requesting another tech to check the outside lines. The customer supprot tech offered to set up another appointment for Sunday from 4:00 P.M. to 9:00 P.M. I told her that I had dinner plans during that time and that I would not be home. I asked her if a tech was available to come out today and she said that there were no open appointments.
On a side note, I had planned to have several of my family and friends over to my apartment to watch football, which I had to cancel due to not having TV service. I told her that I wished to cancel my service and she immediately transferred me to someone else. I told the second representative the whole story and told him that it looked like my only option was to cancel service. I told him that I still love U-verse and hated to cancel my service, but that this series of events was unacceptable. He agreed with me and told me that he would help me cancel my service, or that if I was willing to try, he would get this issue resolved.
He placed me on hold for about 5 minutes and then the phone started ringing. Someone from Tier 2 support answered and was unaware of my current situation. She said that my call must have been dropped and transferred to her somehow. I gave her a rundown of how I reached her and she offered to help. She told me that there was an opening for today from 12:00 P.M. to 4:00 P.M. and that she was not sure why the previous tech stated that all of the appointments for today were taken. She scheduled a tech to come troubleshoot the issue.
10/15/2011 - 3:45 P.M.
The service tech arrived and I told him the story of what was happening. He checked the line that plugs into the RG and could not get a signal. He checked the line in the wall where it enters the apartment and could not find a signal there either. He put in a ticket to have a tech come check the outside lines. He told me that the tech would call me and give me an update on what he finds and let me know when to expect my service to be restored.
10/15/2011 - 10:30 P.M.
I contact U-verse support to check on the status of my service outage. The representative advised me that the tech was currently working on the problem and that someone from AT&T would contact me once the issue has been resolved. He told me that service could be restored tonight, or if not tonight, first thing in the morning.
10/16/2011 - 9:45 A.M.
A tech showed up and said that he had checked the outside lines and that everything appeared to be working properly. He asked to come in to check the other lines. He checked the same lines that the tech checked the previous day and determined that the problem was either the wall jack or the cord running from the jack to the RG. He replaced the jack and ran a regular phone line to the RG. The RG finally connected and service was restored.
I have several issues with the way this process was handled. My main problem with this encounter was the lack of urgency on solving this issue. U-verse at one time had excellent customer service. What happened? I will be moving soon and I had planned to have U-verse as my TV and internet provider in my new home, but I am hesitant based on how this situation was handled.
The purpose of this letter is to inform AT&T management of my encounter, and hopefully have the current way AT&T handles customer service and technical support analyzed to make it better.
I schedule new service with att internet for a friday at 1.30 pm. After traveling 66 miles to my vacation home to meet the installer, no one showed up. Called att at 4.30 pm and they said I already had internet. I aske how is that poosible? They said that I dont have be there. Ok, but the agent tranferred me and the second agent said tha I do not qulify in my area for dsl? Ok, she tranferred me again and the third agent said I need uverse? Transferd again to a manager and he said it would cost me approx 200.00 for a new account. Today is monday and I dont know if I have a order in place or internet or if all these people from att have any clue or care.
Thank you for taking the time to read this.
Since October of 2012 when I added internet to my land line service they never can get my bill right. I called on 3-11-13 to try to get something straighten out went thought three people and then on the fourth person never was connected. Spent over an hour and never got any where. I want to know why every month I get charged a different amount? Example: Bill for home phone & internet 12-13 65.41. 1-13. 71.24. 2-13. 63.64 3-13. 67.41 . I was told it was going to be under 60.00 per month.
Also I had problems with my internet not working right in December. Three times a tech came out did some repairs outside and checked it out before they left. I had bad internet connection for 5 weeks . I finally figured out they had one of my connection plugged in the wrong port.
You can see for yourself how many times I have called in. It would of been more but I'm getting tired of not getting anywhere with your employees. I am not a happy customer.
I ask for internet service in December 2012, i change my mind and cancelled it on december 23 2012.They told me that everything was taken care of. Received a bill, and nothing was taken care of. i also recieved a box in the mail. I call and again they were taken care of it ,they also said they were going to send me a sticker to send the box back. Nothing 5 times I have call you people to get this cleared nothing. Received another Bill for 23.79. I spoke to and her name is liz and she said she was going to call me back. Nothing Nothing and Nothing. and still i get charge. Iam so fed up with the customer service on this company. I want something done.my phone number is 561 283 7284
I am working on a letter to AT&T explaining why my rejected fraud claim is in fact completely legitamate! Having repeatedly been given the run around with NO opportunity to talk directly with someone on the fraud unit I request the contact email for someone in charge ON THE FRAUD UNIT! Being placed on hold for 3 mins by an AT&T international care agent with incomplete details and only part of the story who spoke to the fraud dept on my behalf who then quickly rendered a decision against my claim is unacceptable!
Late last fall the grassy area at our curb was dug up and seeded to repair a phone problem our neighbor had directly across the street from us. My grassy area damaged is approx. 5 foot x 40 foot which is now full of rocks, mud and no grass. The reason my side of the street was dug up is because the main cables are on my side of the street. The neighbor who required the phone work is: Steve Ninast, 1239 Woodridge Trails Dr. Fenton, Mo. 63026. Their phone number is: 636-349-7608.
My name is Rich Lanigan, 1238 Woodridge Trails Dr. Fenton, Mo. 63026. My phone number is 636-343-8980.
I would like to have my lawn repaired.
I called AT&T to transfer my home service and a credit check was ran with out my knowledge or permission. I do not appreciate the fact that I was not informed of the credit check. Plus the fact, that it is ILLEGAL to perform a credit check without the knowledge of the consumer.
On Tuesday Dec. 3rd I called a reported my phone out, I still have a land line. The service department guy I spoke to said it would be 6-7 days to get it repaired. I asked why and he said they were behind on repairs. I said this would not work as our small business also opperates off our residential line. He did not care. I left it at that, on Friday, Dec. 6th, I called again and a very nice woman assissted me, and said they could fix it by Saturday the 8th ..a little better. Well I have waited all day and no show yet and not a single way to find out if anyone is actually going to show. My family, tenants and customers have had no way to contact us for 5 days this is so unacceptable. I have been a customer a long time and am greatly disappointed. Maybe they need to hire more workers and stop paying the CEO's...ect..so much money. We live where cell phones do not work, if there is an emergency....well let's hope not.
On the 29th Dec 2012, I had sent a request to IMEI unlock a iPhone 3GS. I had received a request number 1464442, it states that if any other quires are required that I would receive an email.
I have received nothing as of yet, and it has been more than 5 to 7 working days. I got the phone in Santa Domingo in Jan or Feb 2010, and I stay in South Africa, I don't have the slip from the shop that I had got the phone.
Can you please advice on the way forward, so that I can unlock the iPhone, I had got around it before by jailbreaking it but now it has been updated to 6.0.1 and the jailbreak does not work to unlock the phone.
I have been with AT&T ConnectTech for 12 years and I have finally had enough! They provide me with home phone and DSL service. Last week I lost internet service so I called and was put in touch with ConnectTech. After going through some of the basic modem related issues I was told I would have to purchase a plan to get the technical help to diagnose and correct my problem. I spend 2 full hours with 4 techs over the course of 2 days.
I was told I had a virus (turned out I didn't). I was told that my network driver was missing (turned out it wasn't). And finally I was told to remove everything from my computer and reprogram it (I am glad I did not follow that advice!). The ConnectTech techs were too concerned about getting me off the line as quick as they could. Well I stumbled upon the solution to my problem myself. My DSL service had to be reinstalled.
It was a simple fix that I did myself. I called ConnectTech and told them that their lack of service wasted my time and I am not paying to continue this service. I was told that I would have to pay an early termination fee of $150!!! I called back and spoke with a Billing Supervisor and he told me he would not waive the early termination fee because the techs spend 2 hours of time with me.
I told him ConnectTech provided me with 2 hours of wrong information and missed the simple fix! I received ZERO satisfaction!
I have a complaint. Yesterday, 11-03-11, I called with questions about getting DSL Basic Service (U-Verse for my area) and I got a Customer Service Rep who sounded inept and I no confidence in a single word she was saying. I told her this and she offered to transfer me to a manager. Her manager, Trevon from Los Angeles, was understanding and informative. Understanding of my frustrations, he offered me a rebate of $100 for the modem and a waiver of $36 for the activation fee, I accepted it. Unfortunately the call was dropped by my AT&T iPhone before he could complete the order so I had to call back.
I went throughout the automated system and got Doug, who said he was able to see that the manager, Trevon, was entering my order in and that he would transfer me over to him. What he actually did was put me back into the automated system (COMPLAINT #1)â¦ I went through the prompts and got to Dion from Fresno, no employee number, and he said he was able to see the order Trevon was putting in but could not honor the rebate and wavier. He told me he emailed Trevon and was waiting for a reply. He took my contact number and said he would call me as soon as he heard from Trevon.
Concurrently he was taking my complaint on Doug and that his manager might be calling me back for more informationâ¦ no call (COMPLAINT #2). I call back and the center was closed. I call back today, 11-04-11, and get CSR Andrew, and he couldn't help me because I'm a U-Verse customer. He tells me he'll connect me to a U-Verse agent and that he would warm transfer meâ¦ that wasn't done (COMPLAINT #3)â¦ he drops me into the automated system.
Brenden, from U-Verse is trying to help me and he sees an outstanding balance of $1,775.23â¦ my balance according to att.com is $342.18. He can't move forward and he says he'll put me on hold and he'll speak to the credit department to see if those charges of $1,775.23 were fraudulentâ¦ he doesn't put me on hold he cold transfers me to the National Credit Verification Dept (COMPLAIN #4). Kathy Daniels from National Credit Verification is unable to help me because their systems are down and I should call back after 20 minutes.
No one there seems to know what good customer service is about. Either that or they don't know how to put people on hold. I need retribution! An email back to me letting me know you got this and that those I have listed were reprimanded would be nice.Â Since starting this, I called 858.522.8918 for more service and they couldn't help until the "unpaid balance" was corrected. The National Credit Verification Dept's systems are still down so Cheryl, said she'll call me back Mondayâ¦ we'll see what happens.
I have had my account with ATT for over 6 years, and I have had some trouble with my bill getting large, from returned checks. So I have some fault here as well. But I get very frustrated and unhappy when a payment arrangement is set up with AT&T and then not honored. On Nov 10, I spoke with Prina Cruz, badge number PB179M, she was very helpful and made some credits and payment arrangements on this account. We cancelled a payment that was due on the 14 for 749. And then made an arrangement of 394 on the 24, 394 on dec 8, and then the balance dec 16. That was set up and in place and I called again on the 19 to confirm this information. So on the 24 I made a payment of 394.
But after making the payment te computer said my account is still past due and subject to interruption. So I made another payment, I made the payment but new it was not going to go through. I wanted to at least make sure I followed my arrangements. Which I did with my first payment. So that week one payment went through and 2 were returned. But I made the first payment and it wen through. On dec 1, my service was interrupted. That's when all the problems really started. At that point they said they were not honoring the old arrangement and further I made new arrangements that I would have never done. After going back and forth several times with different managers. The rep I spoke to said they would accept half of the past due. Manager only said full balance.
So I accepted to do half. Confirmed with rep when 2nd payment would be due on dec 17. She then asked if she could take her break and call me back. So 10 min went by, called me I could not make the payment with a credit card. I asked to put in the system so I could make a payment later. I went into a att store after work, and made the payment in cash of 350. Called AT&T and waited 28 min for a rep, and then was hung up on. A rep at the store helped me and called in, he further said that management did not approve the deal, and the whole balance was due. So my true complaint was that payment arrangements with AT&T are not being honored by AT&T I will be forwarding a letter to the attorney general as well, as all this was happening to a survivor of Super storm sandy. I was out of work for 3 weeks and displaced for 2 weeks.
My AT&T troubles started from the time we got on the telephone. I have never remembered my 4 digit pin but always give a password reminder & the same answer. For some reason this time it didnt work and the rep told me I had to go into a store with my picture ID. I've recently been in a car wreck and have a neck & back brace, but I guess that doesnt matter when it comes to federal regulations. I had to ask to speak to a manager and suggest to them that they call me on my phone number on my profile. It would've been helpful if he told me that they could do that and to answer the other line when they call. Instead he came back to the phone saying we called you twice and you didn't answer, at which point I asked was that him calling from the 803 number. I answered the line and we finally got down to business, but not before the rep Tiffany, came back on the line with her "how can I help you ma'am" that was dripping with sarcasm. Any who I disconnected my services Oct 22 and received a bill for roughly $150 for internet & U300. I have returned all equipment and was told that my 6 month promo expired in July, although I signed up with AT&T the end of March. I asked the rep, Tiffany, to send me copies of my bills so that I could try to make sense of this, since my OLB was disabled when I closed my account. She gleefully told me that she would have to charge me for it because they already sent me one courtesy bill. I was already upset with the whole security issue, but then to be told I cant look at the bills unless I find them. Well, my OLB is disabled and I signed up for paperless billing so help me understand this concept please.
I have an I-Phone that I am having trouble with the battery holding a charge. When I went to the local store and ask if they would help me with this problem they told me that my phone had just just went off of warenty and there was not much they could do for me. I was give a phone # to call and see if there coprate office would be able to help me. The person I talked to gave me 2 ways to slove the problem the frist was to send the phone to them and they would check the phone and make the decision if there was a problem if they found a problem they would fix the problem but this would take several weeks to complete so I would be with out a phone during that time so why have a phone that I cant use but yet pay the monthly bill on. The second way was they would send me a phone during the time they were looking at my phone for a cost of 180$ and the cost of the new battery that would cost me 80$. I would not get the 180$ back so with the 180$ and the cost of a new battery at 80$ I would pay more that the phone is worth. No matter what I do it is going to cost me a lot of money to fix a battery 180$ and the cost of the battery or the loss of my phone for several weeks. They are not giving a fair deal here so why not pay out my contract and change carriers and get a new phone at the cost of 200$ and the second phone free. What would you do here get screwed or change. Hope you can help in this matter and not give me the same bull----. Can you afford to lose a costomer over a batterry and all of the bad press you are going to get. I hope you are going to treat you costomers better than that but at this point in time I don't think you will. If I am ever ask about who I would recomend for a carrier it sure will not be you if you can't fix a battery problem with out costing a ton of money you don't need my help in getting more costomers to screw over.
After 4 years of terrible service...I finally had it. Call after call I was put off. Doubly frustrated due to the fact that I had to drive nearly two miles to get good enough reception just so that my call with their service would not be dropped. Yet time after time I was told that I had at least 2-3 bars of reception. They talked me into getting a mini cell booster. Told me to try it (at a cost of $199) and if I was not happy with it ...return it. Well I found out from my neighbor with the same problem that the mini cell does not help. So I called and went in to the store to return THE NEW UNOPENED package...only to be told that it needed to be returned within 14 days! No where on the shipping info/receipt did it state that...nor did the AT&T customer service person on the phone state such. So now I have a mini cell booster of no use. It is one thing after another with this company. The people on the other end are all friendly and polite...but...totally useless. It is an obvious game of burn the customer out so they will just suck it up and move on. It is experiences like these that cause people to "go postal"! I understand that things happen...but really....time and time and time again...it can't be just me. HELP!
I called to findout about expire date of my contract and I was transfer to retention dept. and talk to one lady her name was Bowman Tywana and I ask her if you have any promotion so I can stay with you. My price was $ 174 per month and reqest her for bettr deal but she told me no promotion is going on right now so I said ok and hung up phone. Now I started with different company with half price in same deal. I called for cancel my service after expire my contract, now they are saying I have renewed contract with them and which never give them permission for that and never talk about any renew contract. Why do I have to pay $150 for early cancelation which I never ask for renew my contract. Please work out with me otherwise I have to go talk with better bureo. I will appriciate if you do something abut this and Terminate that lady from job who cheated me. Thanks again.
I bought an iphone From an AT&T dealer in Chandler ok a year ago in June. The power button needed work so it was taken to an apple store in OKC. The person at the apple store opened the phone and said the "home button isn't theirs so it can't be touched" I called AT&T and was told this was not their problem. The store I purchased this phone from does not sell referb phones so it had to have come from apple this way . Was told this was not AT&T 's problem. I was fraudulently sold a new phone and no one wants to fix the problem or take ownership of this dishonesty
We have been with AT&T and the company they previously bought out for 8-10 years. Our business is in a poor and rural community and we rely on contracts with the US Federal Probation Department and other contracts to survive in this area. 90% of our patients are Native American from the surrounding reservations. Our business gets paid once per month, and as per contract they have any day up to the last day of the month (unless there is a department issue) to mail our checks. They do not have a direct deposit.
Our business is in Rapid City, SD, and our checks are mailed from Sioux Falls, SD, after approval from Pierre, SD. Our business survives from check to check because of the low-income area we service and the business does not have State or Federal monetary support and does not have a savings account. The reason I'm explaining this is because I have had checks returned because the checks did not come in as expected or a payment arrangement could not be kept because the check did not come in on time. As our payment history with AT&T shows even with our difficulties we have always paid the bill.
This month, December 2012, our check was delayed because of the 3 year contract updates with the US Federal Probation Department. I had received an email from AT&T showing our cell phones would be shut off if not paid by the 20th of December. Instead of just waiting for the 20th I called and made a payment arrangement for the 10th with the Debit Card, knowing our check is mailed from Sioux Falls on Thursdays and received in Rapid City on Saturday afternoon mail and the payment would be put on the debit card.
Unfortunately, on Monday, 12-11-2012, the administrator in charge of issuing the checks sent an email stating the officers had not turned in the updated contract client travel forms so our check were not approved last week but would be issued this Thursday, 12-13-2012. I called AT&T immediately to let them know of my problem and was eventually put through to a manager who basically told me there was absolutely nothing they could do because I had already made a payment arrangement and broke it.
I explained that this has happened to us in our history with AT&T on several occasions and because we have always make our payments ($300.00 to $400.00 a month) AT&T had always supported us by not shutting off the service but would charge us a disconnect fee that we were glad to pay for the support. The manager could care less and did not care to discuss the issue with me any further. So, in desperation I called on Tuesday, 12-11-2012, and explained my situation once again.
After the man (I believe his name was Nicolas) gave me the same explanation I asked him if he could put me through the save department (which I had been put through once before in my history and they had helped keep service alive). He asked me if I was going to discontinue service with AT&T and I told him that if after as many years and as much money I had with AT&T and they could not wait 5 more days for a cash payment for the late payment and also the new payment then, of course, why would I want to stay with this company. He asked me to wait while he put me on hold to discuss the issue. He returned and told me that he could not set up a new payment arrangement but would put a note that the service would not be shut off until Saturday, 12-15-2012, if that payment was not made.
I stated what he told me back to him to ensure that what he said was correct, thanked him and felt relieved. Today, 12-13-2012, our phones were shut off! I called and was put through to a manager who stated that because the phones were shut off today even the "save" department could not help, and the rep that I had spoken with did not have the authority to tell me that our phones would not be shut off until 12-15-2012. I asked the manager if it was AT&T policey for reps to blatantly lie to their customers? Also, because of the lie and then having the phones shut off that now the "save" department could not intervene, "Was that my fault?"
So, in summary, I was given a payment arrangement for 12-11-2012 that I could not make but was given 24 hours to get the money on the debit card and still be charged the disconnect fee. The next day I was told that because of my situation that a payment arrangement could not be made but they would put a note on file not to shut off phone until Saturday with promise to make both payments. On 12-13-2012, two days later the phones were shut off and the manager stated he was sorry I was "lied" to but there was nothing he could do. So, as of 10:00 am this morning we have 3 patients that cannot contact us if they needed transportation to our office and have not shown up for their therapy sessions. I understand that AT&T needs to be paid for allowing us to have service with them.
That is a given! But the unprofessional and non-customer service related way the "managers" have handled this situation is unforgiveable! If anyone one of the 3 patients are in distress and can not reach us at this time - it is unforgiveable! If the rep had not "lied" to me I would have had time to contact all patients for this weeks therapy and warn them that our phone service would not be available until Saturday and other arrangements would have been made!
I am absolutely astounded how AT&T management after all of these years and all of the thousands of dollars are business has spent with AT&T decided to punish us. This is another example of how our country has lost empathy for the "little people" and "poor people" who are paying their taxes and working to help underprivelaged citizens.
Although we are late at times we pay the extra fees for the honor of your phone service and ALWAYS make our payments and fees. Our business is very sorry that we have caused your multi-million dollar business difficulty. And, I would like anyone who gives a damn (I'm positive this will not be read or it will be read and thrown in the shredder) to know that as a small, disadvantaged, minority business that is just making it day to day never turns away a patient who cannot pay today, but can pay in the near future. Our patients are not just a number, they are human beings and we have empathy. Sorry for taking up your time with our trivial issue with your company! Sincerely, Gina Fiferman.
I am really screwed. I admit it was my fault but I sent my credit card payment to my closed AT&T account. It was a huge amount of money and I thought it would bounce back. WRONG. It was placed in some black hole account in the middle of nowhere where I have to dig and stratch to even get them to acknowledge they have my money. I have talked to 15 different people at AT&T and not one of them cares or if they pretend to care, they won't do anything about it.
I have had three people promise to call me back and not one person did. I can eventually get through to accounts receivable but they cannot connect to what ever black hole AT&T customer serviceÂ department has my money. The best I have heard is hold my breath and wait for a check in three weeks. I cannot believe that this is the way a company would treat someone. IT IS MY MONEY and they have it by accident. I have friends who have done the same thing without all the hassel.
When I said it was AT&T I had each person say "you are screwed". Yes I tried to reverse it through my bank when it happened. Yes I called AT&T immediately (within 30 minutes) of them getting my money. That was over a week ago and it took this long just to locate it. In the meantime I have beeen insulted, disregarded, bounced around and forced to jump through hoops to get my almost $3000 back.
I am a single mom that works for a non-profit. This was to pay off my daughters tuition and they can't cut me a break and give me an acutal person to talk to that might help me out or care about the fact that I am paniced that I will never see my money again. The next step is an attorney.
WHAT EVER YOU DO DO NOT SIGN UP WITH AT&T
I was interested in having the U-verse with AT and T . They had schedule a technician to arrive . They did not . I tried to check my status on line and it was not available . On the day they did not show up , I called at and t . After passing me around several departments , they told me that for some reason , my account was cancelled .They had schedule me for another date one month later . This time they showed up however , they said they could not install the services for a box of some sort is missing .
Attempt #3 came when a rep was going around out building saying that they had install the box needed due to the demand of people . For this attempt , i took a day off.Â Guess what the technician did not show up again ! and when i got a hold of someone they told me that they could not install u-verse for there was a part missing !Â AND check this out , before i could get a hold of someone , i check my status online and it states that my installation date was scheduled for dec. 31 , 2036 !
I ordered Uverse TV back in October. They have been out to install a total of 6 times. Each time it is the same story, the other department did not do what was needed. This company is totally disjointed and has absolutely no regard for their customers. There sales and product offerings are a scam. I would recommend that no one do business with AT&T as they can not be trusted and are totally out of control. If I had the opportunity I would divest all service with AT&T. This is what happens when a company approaches a monopoly in a particular area. Sound familiar?
I had saved all my documents to prove such even happened.
I submitted an issue on Saturday which finally after 7 months a ticket was created. I was told someone will follow up today (wed). I called the tech support department to find out, and the person who answered the call stated she has no information. i asked her to contact the department that is working on this ticket and she said she has no way of contacting them. Understand, i've been going through the same issue for 7 months and changed out the phone 3 times and got 2 new sim cards. It was obvious she was reading her dialog book, so i asked to speak to her manager. Her manager would not come to the phone and delivered the same message this woman just gave me which was they have no way of contacting this 2nd tier department. I asked for this manager's name and id number and the woman said it was against policy to give out such information. How is anyone going to submit a complaint or a compliment if basic information cannot be handed out? The only information I was given was this manager's name (who refused to get on the phone) is Christina.
I ask you this: How does such a large company not be accessible to different departments? Why is it that the wireless customer service department have the worst employees who does not or cannot assist? Why is it that the wireless customer service department have under trained and rude employees?
Don't tell me that the day isn't over. There is 2 hours left in business hours. Again, 7 months of the same issue and it's taking AT&T this long to TRY and assist me?
I recieved a call from an AT&T business representative back in May. He was calling to see if I wanted to add AT&T Office Reach to one of our phone lines because of the person using it making so many 411 calls. He told me that if I added this service it would cost $5 a month as opposed to the $20 or more that was being charged in 411 calls. I told him I would have to ask my administrator and would get back in touch with him.
After I let him know he could add it, he said it would take 1 week for it to be fully functional. I said that was fine. Waited for the next bill to come, it hadn't been added. Giving him the benefit of the doubt ,I waited once more for the next bill, since I had spoken to him close to the end of the last billing cycle. Thinking that it would show up on this bill. It still had not been added after 2 months. So I sent him another email asking him why this service had not been added, and he said he would get it added for me. So I wait another 2 months, it still has not been added. I then send yet another email, telling him that this service needed to be added immediately and we were not paying the current bill until it was handled. He said he would get it added ASAP and would see about getting us a credit.
Next bill comes, Office Reach still has not been added and we only recieved a credit for 1 411 call ($1.99). I send him another email telling him how rediculous this was and asked how hard it could possibly be to get this added. By this time we should have been paying $5 a month for Office Reach and had already paid close to $100 in 411 calls. I told him that we didn't feel we should have to pay for these since it was a error on his end. He said he would try to get this service added and would see about getting us a credit, but it would take a week to get it done because he was on vacation. I sent another email to him last week to see where he was on getting this added, and got no response. I sent a final email to a sales rep. yesterday to see about getting this added and asked how to file a complaint. Got a response within a few hours that it was being added and would take 7-9 days for it to be fully provisioned, but no response on a complaints department. We'll se if this actually gets added. But it is rediculous that it took 7 months to get anywhere with this. I have kept a copy of all emails sent and recieved. There needs to be something done about this guy!
My complaint is with the ATT store where I purchased it. 1521 Olympic Blvd. in Walnut Creek, CA. I went in to purchase a new cell phone. They told me that if I went wireless with my HOME phone that it would be cheaper - 15.00 CHEAPER. Also told me that I would maintain all the phone services...caller id etc., the metro plan etc. All this was not true. There was no caller ID and the wireless was costing me 6.00 MORE per month. I immediatly went back to the store with the wireless router and told them they misled me and to put EVERYTHING (phone and internet) back to its original state. I was 10 days without phone service and had to use a hotspot for my internet connection which was very spotty. They assured me over and over all would be taken care of and would also take care of any extra charges - so far the extra charges are 145.00 but haven't received all the bills yet. So now I have two internet connections and being charged for both. I have emailed them repeatedly and left messages with the manager and the case worker assigned to my case. NO ONE has responded in over 1 week. I told them yesterday 12.15.12 they had 24 hours to get back to me before I file a complaint. They did not live up to what they said they would do and I am left hanging with the mess and the cost. I also asked them for compensation for this whole thing and received NOTHING. I need them to fix EVERYTHING and take care of EVERY BILL that I have incurred.
I handle all the cell phones for our company and called to place an order for a new phone on our account as I always do. The phone we wished to purchase was on back order however they checked and a store 30 minutes away had it in stock and they told me it would be best to go to the store to purchase it, that all I would need was my drivers license. I went into the AT&T store with our company bill and was told they could not talk to me because I was not listed as the administrator on the account. The assistant manager, Debbie was very short with me and did not want to listen to the fact that I was told to come there by the person I tried to order with over the phone. I then walked outside called the number on my bill and had myself placed as the administrator on the account to be able to purchase a new phone for a new employee. When I went back into the store she would not even look at me however the manger, Sean was very nice and very helpful. However, now a week later an employee that does not have his name listed anywhere on our billing and does not have access to our billing went into the same store and was given not only the total that we pay monthly but what we pay for on the business account. It looks to me like there are different policies for different people and that the policy should all be the same for everyone. I was already mad it took over an hour at the store because of their "policy" and now to find out the "policy" is not for everyone across the board is even more fustrating.
I want to complaint about stonetown store in San Francisco I went there today 11/01/2012 to activate my iphone 5 first when i got there the young lady by the door stop me to redgister may name for waiting list and she asked me where did i buy this phone look like interigating me so I told her nicely I got my phone by mail so I told her about her customer service she didn't like it so after a while when the tech person arrived he approched very rude like (wise guys) and he asked me why i didn't activate my phone on like which i didn't know and during to activating I nicely ask are you guys busy these days he repied very rude with customer like you we are very busy that was really rude this is in my mind all day I think thats why they are there for if they don't want to do any thing any body could work there and I think the tech and the lady on front were related to each other so this people need to talk if will let go they think they can do any thing and no one watching them.
My son's I-phone was stolen by one of his friends so I filed an insurance claim. Before the replacement I-phone arrived his orginal phone was returned. Therefore, I contacted AT&T and told them I no longer needed the replacement phone. They said no problem, open the package and place the return address on the box and mail back to the return address.
As I did not need the replacement phone I did not even open the package with the phone rather, I sent the entire package to the return address. Then a few weeks later I received a bill from AT&T Wireless for the deductible of $199.00 even though the replacement phone had been returned the same day it arrived.
I thought the matter was settled however AT&T continued to bill me for the insurance deductible even though the replacement phone had been returned. I called them several times and they said the never received the phone. Lately, the said the phone returned did not match the serial number of the phone sent.
Bottom line, they have my $199.00 and the replacement phone plus I was informed that they could not and would not send me a replacement phone nor would they credit me my $199.00 paid.
These guys are celluar predators. They even harrassed me several times and told me they would cut of my service and report me to a credit agency.
I went ATT to ask about my bill, one of the sales consultants had bad manners and he looked impatient. I am very dissatisfied with his assist.
His name is: Derek , Job title: Sales consultant Date: 02/25/2013, about 6:15 P.M.
Store location: 5180 Stevens Creek Blvd #30, San Jose, CA
I was recently paying 24 dollars a month for unlimited internet when I received a charged for over usage. That's when I found out that a limited had been placed on Att internet usage so now I have to pay extra a month or limit myself and family to use the internet less. So I shoped around for better deals and got unlimited internet plus almost 4 times better speed with Time Warner Cable for 29.99 a month with no contract. So I called in today to cancel my sevices with Att and now I'm being told that I had agreed to a 12 month contract and have to pay a early termination fee when I wasn't made aware that I was in a contract.
I have been with them for 5 year now and was always month to month but now that I want to cancel they come up with this they have always changed up my pricing to end up paying more and I had always complaind and got it fixed and always spoke well of my service and how willing they were to help but now I don't think so highly of them. So be on the look out and don't get trapped like I did now they tell me that there is nothing they can do about it that the representative I had spoken to should have made me aware of a contract which he didn't and that since August the cap was put on internet usage which they also did not make me aware until I got this months bill.
So I am very dissapointed with Att and their costumer service representatives.
Called cuts.service to cancel service was transferred to a specialist which talked me into a plan that give me and my husband one smt.phone and one simple phone which would be used for simply talk only. Was told to go to cos o or wallmart to get the second phone cheaper I agreed to a 66.00 plan monthly price for everything.
Went to store was told by a agent zach in store on 2nd st. Hickory that I was lied to my plan going to cost 85.00 per nth without the second phone told me to call cuts set to get fixed was assured that I could go back to orig plan if I wanted called cuts serv switched to spec.agent again and was told my plan was going to cost me 109.00 per mth to my shock I asked to cancel the acc. Was then told locked into 2nd acc.could not drop eventhough was told had 14 days to cancel from the delivery date of the phone.
I asked to speak to a manager was told no manager could help me had to go to this site and make a complaint.been with t-mobile for years even stayed eventhough no phone and up grade without changing plan I feel like I have been treated like an edit like I don't know what I was told and definitely not the case well educ and worked for AT&T. Cuts serv for years know exactly how thing work I was cheated and definitely lied to.i have always stood up for t-mobile look what I get for it.
I hope my faith will not be completely broken I hope this mistake can be fixed and faith restored.I tried to talk to Bridgette to rectify the problem did not get anything from her buti have to keep the contract even though was told have 14 days to change back. U probably get all time I have not lied please help, if I could afford would love to keep things as is just not an option layer off work cannot afford. I know you're company has not built on lies and deciet, Please help you"re loyal customer,cantwait to hear from you.
I have been w/ATT for morethan 10yrs,family plan,I helped my cousins family to get their own family plan w/ATT using my account info.I had 5 lines on my old account, and my cousin who had her 3 cell phone on my other new account for less than 2yrs.1 line is addressed to my house ( the old account ) and the newest account to my cousin's address, we pay separately.I had her oldest daughter cell bill come to my house and my daughter in law's cell phone bill go to her house. So we went to ATT sales office here in Forest Dr. Columbia , SC. we were told, my 1st account where my cousin's daughter cell phone bill goes,is very old,while my the other account is very new , the only way to swap the 2 cell phone billing address is to have my old account be current, updated. We asked if there were charges involved , the representative said no, we are just making your account curent, swapping the cell numbers and the mailing address for the bills. All the transaction happened at the store, we were not told of any charges , no bills nor new written agreement signed nor given. As I called ATT tonight to inquire about adding new line , I was told I owe ATT more than 400.00 dollars due to having new account, that i have dropped my old account and I have to call the collection agency to settle the money . This is not true , all we did was transferred one line to the other address and another line to my address for billing purposes due to my daughter in law living w/ us, and my cousins daughter living w/ her mothers address. The ATT representative was so unprofessional,RUDE,her name "Rebecca Quillan"( not sure last name)",she did not let me explain,she called me " impostor" when I told her I did speak w/ ATT rep so many times , but nothing in reference to this. They said I dropped all my 5 cell phone lines to get a new account and i am now getting penalized for dropping all my lines.We still have the same cell #'s,plan
Been waiting over a month and nobody can or will help me get a phone that I want. And it's just a talk and text phone. No internet! I am sick and tired of people not wanting to help valued customers. Been with ATT since 2006 and this is the worst I have been treated. Called 6 stores and nobody had the LG xpression. One store found and got it in 48 hours but I couldn't pick it up right away, I WORK! But they refused to hold it over 24 hours after I've waited over a month! This is customer service? I tried calling to order it online and nobody knew how to do it online. I was on the phone with them for over 30 minutes because they could'nt figure out why I could'nt get the discounted price. After being transferred to different people and being put on hold numerous times. I finally got pissed and hung up. They were nice but not trained properly. I am starting to shop around for a different carrier. I'm done fighting and nobody seems to care or want to help.
We have been receiving an average of 3 calls per day to our home phone. The caller ID identifies the caller as ATT. The number is 512-518-6962. I have answered the call and so has my wife on two different occasions and asked them not to call back. The caller identified herself as AT&T long distance service, trying to get us to switch our long distance plan. We have cellular phones and have no use for a long distance plan. I want the harrasment to stop. If something is not done, we will be looking at changing providers for our cell phones, home phone and internet service.
Really AT&T??? Really?!?! I ordered services for my land line and Internet on November 17th to be installed on November (Monday) 26th between 2pm and 5pm. I received a text message on the 21st asking me to confirm the same date and time and I did. I received a 2nd text message on the 23rd requesting another confirmation of the date and time. I confirmed it again. Then came Monday, November 26th... Waited, waited, waited... No one showed. Called the number I was given when I ordered my bundle and checked with the automated system. The system confirmed that yes, my service was scheduled for Monday, November 26th between 2pm and 5pm and since it was after 5pm the service should have already been completed. I make my appropriate selection to speak with a representative and hold on the line. A man answered speaking very broken English. I could barely understand him and had to ask him to repeat himself several times. He told me that in his system my installation date was for Tuesday, November 27th between 8am and 11am. I informed him his system was incorrect and that I received two texts messages on two different dates confirming my date and time and even the automated system has the correct date and time. He argued with me that I was incorrect and that those dates and times were just my activation dates. I told him no, I spoke with a live person when I scheduled this and that those dates and times were confirmed many times over as my installation dates. He continued to argue with me so I requested to speak to a manager. He told me he was with another customer and I told him I would hold. After several minutes of back and forth, him telling me his supervisor was busy, me telling him I understood that part and I would hold anyway, I was finally placed on "hold" to speak to a supervisor. The line disconnected when I was placed on "hold." I immediately called back and spoke to another man, who also did not speak English that well, and I gave him a short version of my problem and asked for a supervisor and was connected. The supervisor, also speaking very broken English, repeated the same incorrect information as the previous gentleman and basically told me my only option was to reschedule. Not pleased but needing my services I complied. I made my original call at 4:45pm. I was transferred from call center to call center, department to department and placed on hold by SEVEN... SEVEN different people, not one person spoke English well, between 4:45pm and 7:50pm attempting to reschedule only to have the last person I spoke with ask me to repeat my last name just to find out they weren't even dealing with the correct account. Even though I repeated my information several different times, I guess the language barrier from not speaking nor understanding English that well had something to do with them not understanding the information I was giving them. The last person I spoke with had me on hold so long that she finally took my number and said she would call me back. She never did. The next morning, bright and early, at 7:45am I start my phone calls again. It took until 10:15am to finally get my installation rescheduled for Wednesday, November 28th AFTER 3pm. I get home from work at 1:55pm and on my door is a note from the technician that he was sorry he had missed me. The phone number he was given to contact me was incorrect (language barrier???). I called him back and he said he was at another customers house waiting for her to get home because they had given him, you're gonna love this, the WRONG TIME... He said he would do everything he could to get back to me today because this happens all the time and he doesn't understand why the call canters always screw up dates and times. Perhaps it's the breakdown in communication because these people don't even speak English. Outsourcing may be cheaper but it is NOT very efficient. I received a 2nd phone call from the technician and he said I had to call AT&T back again because now they had placed a hold on my installation because I missed our appointment time, which was not our appointment time at all. I refuse, I REFUSE to go through another several hours of transferring and holding to get the service I requested. I did call, however, to cancel my request as I will be using Verizon. You should strongly consider sending a quality control team to whatever country you have outsourced your call centers to and see if they can assist your call center employees in un-wedging their heads from inside of their asses. I apologize for the language but you tell me a more fitting wording and I will edit my comment. I have NEVER had an experience like this in my life. I have moved all over Texas and Louisiana and set up many phone lines and Internet lines and cable in my adult life and have NEVER dealt with such incompetence. I would never recommend AT&T for home or office service to anyone.
I became an ATT customer in 1994 and until yesterday I was very satisfied. I was told last October 1st, 2011 to call to renew my account and the time not used in 2011 would be carried over to 2012. I called 9:30 a.m Oct 1st 2012 to add $100.00 to my account, and I was advised that I was 2 hrs short
air time so the $74.00 was terminated from my 2011 account. I tried to talk to a supervisor and to no avail. I was told nothing could be done to adjust my account. No one advised me there was a time on Oct 1st that I had to call by to keep the $74.00 and roll it over towards 2012. I am a senior citizen living on a fixed income and to lose $74.00 because of 2 hrs is a great injustice on your part to a long time customer. Hope to hear from you soon regarding this situation
Our wireless Internet had slowly been decreasing in reliability and power. We used to be able to run a PlayStation 3 and all our computers with no problem. But now the Internet connection is about as strong as a price of grass. It drops connection and when we do have connection it is fucking awful. Now it is your job to provide us what we pay for. And we have not had any change in payment. So unless you can boost our service or cut down what we pay, I demand reimbursement from you idiot providers. And don't give me that bullshit in saying that you can not provide us with any better service, because the streets next to us have better service. Again, fix this damn problem or Give Us our money back because frankly this is awful customer service and it rediculous to treat your customers who have been with you for 4 years like the shit you are treating us like.
Sincerely, a pissed off customer
like everyone else I harassed by unwanted sales phone calls. Now we also cannot easily hang up. As you know you have introduced a new feature that prevents a hang up until the call is completed by the calling machine.
This is not tollerable. I am forced to just throw the phone on the floor and check later to see if my line is available. If you cannot fix this NEW fiasco you will loose much public admiration, and customers (me) . 760 5919043
19 attempts, yes 19 attempts. My problem is still happening. When it rains I have no line or service. This has been going on since Sept 8. All the customer service reps give the same BS about being sorry and I understand crap. Bottom line, they do not listen. An executive should go "UNDERCOVER" and see what it is like to be a customer. Sh*t, I'm an employee of 30 years and have interests in this company. Now when people tell me their encounters, I beleive them. That is why AT&T's stock is doing crappy.
If I wasn't getting a discount (soon to be $50 a month) I would cancel service. Actually the discount is not worth the agravation. Besides, Verizon are the people who own the lines and come out to repair them. I think that VERIZON does not care about AT&T's customers and hopes that they will switch to their services. If I owned a company like this I would surf the web for deflamation articles so I could prevent crap like this from happening. I was just called from an AT&T esculations manager and they insured me a repair by tonight. I serious doudt it. This is the 19th complaint that I have had. I'll give it another week, then I'll make a decision.
If I had more cash I would take out a whole page article in the newspaper detailing my problems. However, AT&T does not allow its employees to speak to the media. I hope someone could get a hold of the CEO, CFO, VP AVP and whoever has clout or interests in making sure their company excels. This is CUSTOMER SERVICE WEEK. Soon they can eliminate that event from the calender because they wont have any customers left. Crap, I already changed cell phone carriers, the home phone may be next. AT&T WAKE UP..
On Dec 2, 2011 I received a phone call around 4:45pm at my job from an AT&T technician stating that he was calling to confirm a work order to move our internet and phone service to the office next door to ours. I told him that I was not aware that we were moving our service, so I had him to contact the business owner about this. The owner told the technician that we were not moving our service. This was on a Friday. The next week by Tuesday we found that we did not have internet service. Coincidentally we were also having computer problems and our computer was being serviced, so that is why we did not find out until Tues.
The business owner called AT&T. After waiting (forever)to speak to a human, he explained what had happened. He was given the runaround, put on hold and told that they would fix the problem. The next day, same thing. This went on every other day, being told they would fix the problem and nothing.
Finally on Dec 16, 2011 the technician who had called originally on Dec 2 finally showed up at 4:50 pm (Friday) and stated that he could not do anything because he had to have the phone room unlocked. (Did he mention this when he spoke with the owner earlier? No.) On this day we also lost phone service. This tech was at a loss as to what the problems might be. He said he would return Mon himself so that he could fix the problem. Result. No tech. Three of us from our office called AT&T and got nowhere. Just more runaround, put on hold, and promises to come "tomorrow".
So our business has been without service since Dec 2, AT&T says their records show that we have service. I guess we must if their records show it. Never mind the fact that we can not use internet or phone. What does it take to get through to these people? We have not been able to conduct business and losing money because these people just keep giving us the runaround. We are in the process now of switching to a different company for internet and phone, but that is still going to take another 5 to 7 days.
DEAT SIR OR MA'AM,
I was deeply upset with your company. I was a loyal AT&T Customer for several years. In 2012 we experienced several months of service interruption and sometimes it was days without phone service. I am a Law Enforcement Officer and was without phone service and possibly impeded on my employment. I was satisfied that your company attempted to satisfy us with refunding us some monetary amounts. Several employees for your company were very helpful in assisting us as we were not happy. It saddens me that your company advises that the phone contacts are recorded and while we were advised that we were not going to be able to be refunded any more for the service interruptions. My wife and I inquired about ending our contract, not that we wanted to, but that I was not able to go without phone service, while I live in the city, well within range. An AT&T Customer Service person advised that we would be able to end our contract with AT&T without paying the termination fee. So this is what occured, and then we don't recieve any paperwork in the mail, until we receive paperwork from a collection agency stating allost $1000.00 including several hundreds of dollars for termination fees. My wife called and spoke with another AT&T Customer Service person who we advised the entire situation, this person then transferred my wife to a manager, whom advised her that they would look into the recorded phone call from our termination call. This manager advised to give her one week and then they would be in touch with us, and that AT&T would honor what the manager had said. Over a week passed and my wife called back speaking with another AT&T Customer Service person, having to explain the situation then being transferred to yet another manager, whom advised that not all calls are recorded, but only randomly recorded. This Manager advised that the company would not honor the non charge of termination fee as these are automatically charged. Now we were forced to pay approximately $1000.00 dollars becuase your company did not honor what you said.
Again, I am a Police Officer and feel that being treated like this is not ethically right. We would have not ended our service if the fees were not going to be waived.
I understand that we owed for some service but feel that we should not have been charged the termination fees. Times are tough enough and i do not appreciate your companies dishonesty.
I will voice my opinion about AT&T with not only people in my community but throughout my family and network of friends. A cell phone is a mandatory tool for a police officer and i feel that your company should record all phone calls so you can not use the absence of phone calls to your advantage.
I would also appreciate anything that can be done about any attempt to right this with me.
The account name is Robert Elick with authorized user of Tabitha Elick- Wilson.
Thank You for Any Assistance,
I cancelled my business line in July 2012. I am still receiving a phone bill for service although I haven't been with them since July.After numerous phone calls , I was assured they would finish putting through the cancellation. As of today, Oct 25th, 2012, I am still receiving bills for a phone service that I dont have anymore with at&t.I have spent much time and hours on the phone trying to clear this matter up.What does it take to get a supervisor to correct this problem?
We received 7 unwanted phone calls this past week from some "card services - Rachel". We are sick of getting these calls weekly which have gone on for the past year or so. Either you do something about this annoyance or we are going to quit having our land-line telephone and go strictly with our cell phone. We have punched "3" until we are blue in the face or punched "1" and tried to talk to the representative and they just hang up on us. We are at the end of the line with these calls.
I purchased the bundle package over the phone. The technician installed it and was more complicated to operate than described originaly. Then I canceled the order and wanted to return to the previous package I had with them. Since then I have been without televison since November 16th and without telephone since yesterday. There is a total disregard for the affect it has on me. I am 91 years old and live alone and must have a telephone for emergencies. I can get no answer as to when service will be restored.
been trying to get my phone number from a previous carrier switched to AT&T. I have been told several different things on transferring the number. one person tells me they have sent in a request for the number several time and when i call the old carrier, they say they didn't get the request. on Friday [nov. 3] AT&T sent another request for the number and told me to go ahead and cancel the number. today i called to see why my phone is still not working and was told i wasn't suppose to cancel the service with the old carrier. this has been going on since nov. 29. all i get is the run around. once again i am on the phone with AT&T trying to get this mess straightened out.
To whom it may concern,
Hello, my name is Krishna, and I have been your customer for quite a few years. I am do frustrated with this issue that is not getting resolved. I have spoken to many customer representatives yet not getting any where. About a month and a half back I had called to inquire on billing issues and I also dropped a question on paperless billing since the recording kept advertising while I was on hold. I had no intention of going paperless but asked can a person have access to all the bills for all 12 months of the year? Her respond was "six months". So that was the end of it because I like to keep my bills for a year, just incase if I might need it. I must tell you she was very helpful, she even helped me to with the plan, we had increased minutes since my husband kept going over the limit. Next day I followed my instincts and called back to make sure there were no changes except the plan that I had chosen. This time it was a guy, he texted me four digit code and made me repeat to it to ensure the security. After that I stopped receiving bills, not to mention my bill was so high, yet I paid it and he informed me that I had gone paperless thus I explained it him and told him that I never gave permission. He promised me that he changed it back and he would mail me the bill. I was told it would take 5-7 days to receive it and would not charge for it. Since than I have called informing that I still have not received the bill. Tonight I finally spoke to a supervisor, Rocky Trevino id # RT391D. I also taped the conversation, which he was informed about it. I told him my dilemma with not receiving bills. He said he would open up a case to investigate why I am not receiving bills. He said "I should set up an payment arrangement to keep it from getting my service disrupted". This is very disturbing, my account has always been current, my due date(per rocky) is the 25th of December. I still have not received my bill and he wants me to pay it? If not then the service would be disconnected? I am sure there are better, efficient ways to help customers. In seven years I have had three experiences of bad customer service. So to say, majority of time, they have been very professional and helpful. At this point, I am litteraly feeling being conned and taken advantage of .
A person must look at customers's history and know and show how valuable the customers are with resolving one's problems and concerns properly.
I would like to get this resolved ASAP, today is the dec 20,12 and my bill is due on the 25th yet not bill to review. So please guide respond to my email or call at (570)656-1083. I do not want to take legal action unless I am left with no choice. Ido not believe in law suites, however I will if this is not resolved promptly in an efficient manner. Thank you and have a Happy Christmas.
Ordered U-Verse and schedule installation between 8 and 12 on April 4, 2013 the tech never showed or called. Contacted various ATT numbers and got someone from India the majority of the time. Called everyday and was shuttled around for hours each time with no appreciable results. ATT shut off my DSL and would not try to turn it on so was without internet for a week. Talked to a couple English speakers and was told I would have U=Verse on such and such a date, never happened. The last I talked to a tech was to find out u=verse would be installed April 10 this time the tech came out. On Monday April 8 was called by tech support and the A--hole told me he would call after the install time to verify installation and supply an offer to compensate for the trouble I was put through. He has yet to call but really didn't expect it. If it were possible to get another provider out here in the boondocks I would tell ATT to stuff it. Their customer service is non existant and the techs say thing they have no intent on following through on. These phone techs put you on hold for 20,30, 45 minutes while they go visit or something because they come back on with the same crap. ATT should be forced to provide a months free service for every day a situation is not rectified. And on top of all this crap I had to put up with U-Verse sucks it is slower than the DSL I had. What a waste. I hate ATT and will never recommend ATT products to anyone.
When AT&T took over US Cellular in 2006, I woke up in the morning and my service had been switched. This was done without me signing any contracts with you or any notice. Then, you stated that I would have a "similar" plan with you like I held with Us Cellular...that was a lie. Believing and trusting AT&T, I kept your service.
When I got my bill, I flipped! My 3,000 + minutes were chiseled down to 300 minutes, of course I went over the limit without knowing it. When I called you, each person was very rude. I changed to Verizon and am still with them.
For seven years I have been continuously harassed, while I was a single mother and now retired, taking care of my 89 and 88 year parents. The people you have ruthlessly and wrongly turned my information over to, have to this day, called me as many as 7 times in a row almost every day.
I need my phone line open for emergencies. Yes, I could have been bullied into paying the bill, but you committed the deception thus making it "really the principal" of the thing.
I would appreciate you taking care of your responsibility of placing me in this situation. If not, since I am retired, I do have the time to go to a lawyer. I still have the paper work for this.
Sharon E. Johnson
We bought a iphone 4 with a upgrade for $99 as a christmas gift for our daughter and gave to her early due to her phone crashed. we activated it and 3 days later it was stolen. we contacted AT&T as well as Apple and we were told we could do nothing about it. we were told we had to purchase another one for $550 if we wanted a new one. even with the technoligy they have it is not able to be located. when apple was notified we were told they dont support the customer just the product and there was nothing they could do.
When AT&T was notified they said it was out of there hands because it was an apple product and apple doesnt care about there customers just the product. so i guess our complaint is that there is no such thing as CUSTOMER care at AT&T or Apple. we are switching companies as well as product. with HTC being as good as or better than apple and better customer care.
I signed up for paperless billing and never received information on the $10 reward that i should have received. I called customer service to check on it and it turned into a 42 minute call with 8 transfers to different departments. How difficult is it to let your customer know that their $10 reward card will be send or credit to their account will be applied. This was a waste of my time and energy, i am so disappointed with the way ATT&T handle their complaints. No where on their web site does it offer you to send a complaint in, better yet just to talk to a customer service rep is almost impossible. It took me 5 minutes and several clicks before i could even find the number. I have been with AT&T for 10 years and expect more from them. Customer service is obviously not a priority!
1.store would not answer questions on cell phone.my phone died and had to buy one.isaid no extra charges.other manager is not there there are charges.no instructions on how to use phone.no access to computer to get info.i get charged for hitting i cons that i never wanted.hate the phone and hate the service in the store.i spent my breaks and lunch hour on the phone with att and no anwers. 2. sons two month phone's batter is defective. store said they could not do naything.that suck. we have two phones that work horrible and were told it would be $35 to bring them back. isn't the customer to get a phone that works when you pay all this money. and 3. people are getting the hd channels free. i called and i was told that i was not a preferred customer to get that free. ok. i have been using at and t for year and years. and years and years. i thought i was a preferred customer. i am not getting any help on the phone or at the store. are you going to help me.
I was out of town and returned to find my ATT modem and internet account not working. Called into ATT and they told me I needed a new modem. I purchased an ATT compatible modem from Radio Shack for $109.36. I tried to install it to no avail so called into ATT. An agent tried to helpe me install it and finally told me to get an agent with more expertise I would have to pay $50 and $15 per month to get support for it. I then went to ATT store and bought an ATT modem. I tried to install alone but called in and an agent helped me get it installed and onto the internet. I tried to log on again and was not successful but a not to contact ATT came up. I could not call them until 7 AM the next day (today) and an agent said there was a block on my account - that dept did not open until 8 AM. I was finally told my account was past due but I had paid $77.14 on 10/;5/12 at but they had no record. I paid another $77.14 today to get it back on. when I got on the internet to pay my cell phone and other bills I found that I paid $77.21 on the 15th also.....ATT HAD CREDITED IT TO MY CELL PHONE BILL OF $154.35!!! I had spoken to a chick in the Phillapines the second time. My cell phone is not due until the 23rd!!!!! I spent over 8 hours because of ATTs error and received no compensation or apology. Why do we put up with such treatment?
I started New-Service with AT&T and ordered Samsung Galaxy S3 Refurbished device. I found some technical problem in the device and went to couple of AT&T Stores to find the resolution. I was told like you can refund or exchange this device since it's under 14-days.
I called Premier Support since I bought this device online (under premier). After several conversation with them, they were ready to exchange the device and asked me to pay Full Amount for new device and as soon as I will send back the existing device they will credit back the difference amount. I follow the instruction of Premier support executive, made the full payment & returned the existing device.
I tracked the device using the tracking number given to me and called AT&T again when I saw that the device has been reached. I asked for the difference amount and asked me to wait for 48 hours. I have been calling them continuously since then but not resolution. Now I am in 2 years contract with them and also paid amount of both devices.
I called to get my e-mail unlocked...after several persons explaining I was sent a few text numbers, could not get any to work. I was told to go to the ATT store and they would unlock it....take a couple of ID's. I did that and the young lady who waited on us tried but could not unlock it either.....I am being mailed an ID...this is crazy since you have the account and more. I have tried 3 ID's and the security questions and all are wrong ....I am upset as it has been several days and now I have to wait longer for the mail....if this does not fix the problem we will be looking into another service....
We are here 5 months and every time we come back to our home I have some kind of problem with ATT. We are bundled and I see no reason for this.
I have been text questions for service and called. That is not necessary,just fix the problem. Don't call or text.
Thank you for your time.
P.S. If not for the young lady in the ATT store service would be changed as of today....she was very kind...and said she would help when I got the mail ID if I needed her.
I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered about 5$ but the speed was so slow that I ended the service after 2 mnths thinking that I am free to leave at&t. After a month they charged me 138.59$ as pending fee with no details. I called customer care. I was on phone for about 2 hrs and they were transferring me here and there and they were so dumb to answer any question. In the end I paid it. Now after 3 months they charged me 80$ again. Am I so free to call them again and again but I called again as I did not want to pay again without knowing what I am paying for. I was on phone again for about 1.30hr and they kept me transferring again and again. They have hired the dumbest people. Then I called after 2 days again and thank god someone told me the reason why I was charged 80$. She said it was early termination fee for internet I used to have 3months back. Wow that was a big surprise to me. I told there was no contract but she said there was. Whom to believe?? The very first customer care person or this one. So I have put the case under investigation. Either they are big cheaters who lie to you to put you in a contract or the customer care representatives are uneducated, dumb people.
My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told they would try to fix it but didn't get the U-verse service to work till this day. Jan. 5th, 2013
Today (December 28) is the thirteenth day I have been waiting for AT&T to "port" my number from Suddenlink orÂ Sprint. I was an AT&T customer for five years and became very dissatisfied with the cost of their service. When I tried to switch on December 15 to Suddenlink, I could not switch because of my alarm system. Suddenlink released my original telephone number on December 16. Since then I have talked to several dozen AT&T representatives.
Two have sent me to bogus numbers, one a health service and one a disconnected number. Almost all of them have sent me to another part of AT&T, which then sends me back to customer service and makes me wait through the recorded list of services. An AT&T technician came to my home, assured me the porting of the number could be done "in a few minutes" and then departed surreptitiously without doing anything or telling me what he had done. I had no telephone service for seven days but then finally got a "temporary" number.
I am supposed to get my original number back on Thursday, December 29. I had good reason to leave AT&T, and if I ever get my original telephone number back, I will leave them again. Incredibly bad service!!!
I called ATT advanced tech support because I thought I was having a Virus problem, and said I should purchase the Advance Tech for $15.00 per month in order for them to help me, I spent over 4 hours with them entering my laptop and cleaning it which I didn't request. When they were through the Virus problem was cleared up, I thought, but my computer was really messed up, fonts were a mess, and numerous items I had such as Bookmarks, Mail, were gone. But the messed up fonts were the worst problem, it felt like it had fraud written all over it. I called them back and spent another hour trying to make some corrections, but they were unable to do anything.
After talking with them being convinced I needed the Advance Tech support contract, etc. I found I needed only to do a restore and when I did everyting was fine. I am now considering dropping ATT, for Cell phone, Internet Service, and land line. If I have to pay $150 to cancel the Advance Tech contract, I will have to do it, but these Techs are not ever going into my computer again. They totally messed it up and I had to fix the problems I had myself, they did nothing but mess up everything. I have been with ATT for ages, but they will not screw up my computer again! This is a total advanced tech support scam!
I March right after getting out of the hospital, I was having issues with my phone. I was in fear of heart attack and being with out a phone. I went to the at&t store to see what they can do, I was told I had to take the phone to the apple store or wait to get phone through the mail. I couldn't wait, mgr said he would see what he could do. I had 2 myths to go before upgrade. He could and explained to someone the importance of a working phone. After all the b.s I went through, he got me an approval for a new phone. NO ONE SAID IT WAS AN UPGRADE NOR A NEW 2 YEAR CONTRACT!!! I call and find out, it was approved for a new upgrade EARLIER than allowed. Then when I call and ask for the Mgr, he was the rudest fuck..... I would have gotten a pay n go phoname had I known this bullshit would have been pulled. I don't work, I am so angry, Better Business B and chamber of Commerce! And I will post this on FB. Disgusting the way I was treated and how this was handled. I will contact my lawyer. Shame on you
I'am filing this complaint due to AT&T Being either unreliable and completely inept as to the problems of replacing a phone i purchased through their company , i had a palm phone which i was trying to get the product replaced and have been met with a stone door as to doing so , now my phone is completely dead and i'm looking at spending extra money to get another phone when the product was clearly a faulty hand set and when trying to get help in dealing with it nobody could help let alone customer service or even the store branch where it was purchased , now i have no phone and very little money to do this and should i do so it will take awy from my family holiday season ...
Thank You , Sincerely Andrea C. Reynolds
HELLO AT&T WAS PUTTING IN NEW CABLE LINES WHERE I LIVE AND DAMAGED MY SPRINKLER SYSTEM I LIVE AT 818-KILLIAN STATION DR
COLUMBIA SC 29229 PHONE 803-888-6140 I HAVE TRIED TO CALL LUNA GARCIA AT 469-213-4344 AND HER E-MAIL IS l564V@att.com SHE HAS NOT RESPONDED TO ME THANKS FOR LISTENING
I have had nothing but trouble with my home phone since I've lived here. Just since May I've called in five or six tickets on this phone 2706672464. Twenty five or more times since having this so called service. It was called in last Monday July 23 2018 after I could not hear what the lady was asking me in a very important interview. She is supposed to call me again July 30 2018. When I tried to use this phone this morning it was buzzing and making so much noise I couldn't hear what was being said. So it was called it in again and they stated it would be repaired by August 3 2018.
Well that is a problem.
You expect you payment on time each month with out any discounts might I add for an unusable phone ninety percent of the time.
I have been told by two service technicians that there is about eight miles of bad copper cable that is causing my problem. So the problem is in your hands to get the problem fixed.
I need my phone Monday morning at 8:00AMcst.
I didn't see a star for zero but that is the rating I give.
One fed up customer,
9841 State Route 120
Marion, Kentucky 42064
I signed up for auto pay and was confirmed by AT&T that payments would be deducted from my checking account beginning May 16 2018. For some reason it wasn't nor was I notified of any problem. June's statement indicated payment would be deducted from my checking account on June 16, again it wasn't and I was not notified of any problems. I received a past due notice issue date June 27 with a total due of $172.81 that would be deducted through auto pay on July 16, it wasn't and again I was not informed of any problem with auto pay. I called customer service and explained everything I've written here and that a check had already been mailed out on Monday July 23. I also said I wanted to be taken off of auto pay since you couldn't get it right and never notified me of any problems with auto pay. The customer service agent informed me that I have to pay a late fee of $5.75 and a $40.00 fee to reconnect if my phone is turned off. The next day, Tuesday July 24 my wife and I noticed our phones no longer worked. If you keep payment records, check back and you will find I never skipped a payment nor was ever late making one. The check I sent to make payment was written from the same checking account as the auto pay would debit and there was never a problem for you cashing it. I feel your lack of customer service in this matter is unjust in this matter and I should not have to pay these fees, our phones reconnected, and credit given for the time our phones could not be used. I feel this error was on your part not ours and I feel we should not be penalized for your mistake!
Account # 436049521751 The account is under my wife's name, Jocelyne Berry.
I hope you take care of this right away.
One very dissatisfied customer,
I've had a land-line phone for the hearing impaired for about 13-14 years. It''s worked perfectly until about ten days
ago. I always have used a code to access my personal phone messages - the code: *98. However, about ten
days ago I used that code only to find I had a LONG recorded message from AT&T which repeatedly used the
word "download" throughout. Since I have a hearing-loss I couldn't understand the message. FURTHERMORE,
when I attempted to use my code for personal messages I could NOT access them! A couple of days later. I received
yet another recorded message from AT&T - also inaudible to me which seemed to give some "instruction".
Please note: when the problem with the FIRST message became apparent, I contacted the AT&T website and left
a message for "Hissy Kitty" and was told my complaint was receiving attention. NOTHING has been done!!
I STILL cannot access my personal messages! AT&T caused this problem - not me. I want my service reinstated.
I am PAYING for personal message access! I am NOT of the "techie" generation so am unable to comprehend
Techie language. Neither am I STUPID! Kindly e-mail your response - NO MORE phone messages please.
My e-mail: email@example.com It's essential that I receive personal messages - particularly from my
healthcare organization. I am VERY healthy physically and also mentally.. AT&'s lack of service is deplorable.
Rosemary Gilbert - phone number FYI is 415-474-7849. Address 935 Hyde St. #3, San Francisco 94109.
My husband called around 730 to change his number from a pa to a nj number. Plus lots of harassing telemarketers calling. The lady hung up on him and shut his phone off? In the meantime i had no idea he is 2 hours away at work. I tryed calling him to tell him we had a emergency here with his young daughter. He finally called on his lunch using a office phone to tell me why his phone is off. I then tryed calling customer service to see what is going on? A markus a lady was given to me. And it was the worse experience i ever had under the stress i was under. My husband pays the phones. I have no pin or codes to give or get he was at work with no cell! She would not give me her name at first or transfer me as i had asked?? Very rude and poor business. I asked for a manager or supervisor and this lady played me on the phone. Im very upset with the whole situation .
Set up appointment to install Direct TV and internet for today between 9 &11. No one showed up. Called and dispatch was suppose to make sure someone was out today. Waited at home all day. No phone calls and no one showed up.
Customer service was clueless and only frustrated me.
AT&T send my bill July 12, I receive on July 23 and it is due 11 days later. So it takes 11 days to reach them and a few days to clear, so what do the crooks do??? They slap you with a 20% late charge. Way to grow your business... and you want me to sign up for DTV and all the other mediocre services you provide? No way!
I have AT&T phone service at my place of business, a consignment shoppe. I have two phone lines. One phone line is to handle credit card processing. That line has been down since July 17. Today is July 21. I started calling AT&T customer service on July 17. I was told they could not get a service technician to me until July 23. I made it clear that my business could not accept credit cards from customers and that July 23rd was not acceptable. They said this was the best they could do.
I called again on July 20 and got a customer service rep who agreed that I should not have to be treated this way and claims he scheduled a service call for the morning of July 21. I was at the business all day and did not see that a service call was made.
To date, I have lost in excess of $17,000 in credit card sales because AT&T cannot provide the service its customers deserve. I will be sending AT&T a bill for this lost business.
This is not the first time this has happened with this phone line. I have lost my patience with AT&T and will be cancelling this account with them as soon as I can locate another phone company.
Why is it that when I get my bill EVERY THING ON IT IS DARK BLACK AND LARGE IN SIZE ---------------EXCEPT the account Number which A person My age has to take it to someone to read it for me or find a MAGNIFYING GLASS TO READ IT ...CANT IT BE PRINTED TO A SIZE THAT CAN BE READ YOU HAVE NO TRUBLE PRINTING THE AMOUNT I OWE 50.... TIMES LARGER THAN MY ACCOUNT NUMBER,,,, WHY WOULD YOU TELL ME TO INCLUDE MY ACCOUNT NUMBER ON MY CHECKS WHEN YOU DONT THINK IT IS INPORTANT ENOUGH TO PRINT IN A SIZE THAT CAN BE READ
On July 18,2018 one of your installer came to my home and preceded to go in my backyard without my permission and took my gate apart .because his manager told him he could go in my yard. my property is private I did not give the idiot permission to go and take my gate apart he was told by the manager to do it. that's is what normal people called breaking and entering. my neighbor has this all of this on video and I will be speaking with the news people on Monday about this. I was told by the police if you guys don't handle it to call them back. I called my attorney this morning and I file a complaint with the better business bureau today.
I was scheduled for Installation of Wireless Internet today 07/18/2018 and the Tech did not make the appointment. He indicated he called a (812 number) which is not my number on file, the Tech is a flat out liar, he never was at the service location. He was suppose to be there between 1-3 pm and fail to attend. I had to pay someone to be there all day and your Tech fail to show up and lied about calling me. No email from ATT what so ever about this mishap. No phone call or anything, If I wouldn't have called them , they would not say anything.
Now I am rescheduled for tomorrow 07/19/2018 from 11 am -1 pm and the people who answer the phones never know what's going on. They fail to let you speak with a Supervisor. I don't trust anything that those rep say, its freaking horrible. At this point I been with you guys for years and I don't feel your company provided good customer service , technical support , or installation anymore. This is outrageous and to have representative not be able to help is even more horrible. If my service is not installed tomorrow, I will cancel all my accounts with your company. I need a call back from a Manager/Supervisor like I been requesting for the past 8 hours. Contact # 469-359-0601
I have been a loyal customer with AT&T since 1971 and paid my bill on time. I was interested in getting WiFi and was told that I had WiFi already. Told them I did not they insisting that I did. After all this mess turns out I did not have it, which I told them. They said I would need another modem that would cost $100. Told them why was I not informed about this modem since the beginning I would need for the WiFi. Said she would speak to the department that handles this after a while on hold, she said they would send the modem at no charge being of how long I have been a customer. They she transferred me to another customer service rep, the loyalty group and said they had a promotion for the monthly services ,Complete Choice Enhanced at a discount for 1 yr I agreed but never happened. These customer service reps tell so many lies which is a form of fraud for customers to buy and I wonder what kind of people you hire to train these reps to lie. I hope this can be resolved. Please answer
I have been a good customer of AT&T for 25 - 30 years. My services include 3 mobile phones, 2 Galaxy pads, internet, Direct TV and landline phone. Almost without exception, my bills are paid before they are due. Within the last month, I've experienced an issue that I believe should be elevated before it becomes anymore convoluted.
Upon receiving my Jun 10 - July 09 bill ($617.04), I called AT&T to inquire about whether there was an international calling plan that I might add to my account. I explained that my daughter was required to make and receive several international calls to Tanzania, East Africa during the billed period (86 minutes usage). Her father (age 76) lives in Tanzania and was very ill. She thought he might have to return to the US for medical care. In my initial call, I spoke with "Marion" or "Marianne" and she was very helpful. She offered a plan that is $5/month plus $.55/minute usage and indicated that my bill would be adjusted to reflect the new plan and a new balance. I accepted the plan. She then transferred me to "Emerson in International customer service" for authorization. Emerson spoke with his supervisor and the supervisor approved another new balance based on the new plan and a new adjustment amount. Emerson indicated that I would receive some type of communication within the next few days. I did not so I called again. This time I spoke with Colin on 7/1. He looked into my account and said I should receive a call within 4 - 5 days with the amount I would need to pay by July 13. Unfortunately, once again, I heard from NO one! So on July 13, I paid the entire bill of $617.04. Please note: in every call I asked the rep if I should go ahead and pay the entire billed amount and we could settle the adjustment issue on the next billing period. Each one of them said "No"... Today, I spoke with Adrian to verify that the new international calling plan was, indeed, added to my account. Well, guess what, it HAD NOT BEEN ADDED. Adrian indicated that he added it today (7/18) and to call back when I received the next bill and any international call charges would be made retroactive to 7/1/18, when I spoke with Colin.
Please let me say how disappointed and extremely frustrated I am with AT&T at this point. Since AT&T indicates that all calls are recorded, I will appreciate receiving a call or email from someone in management who can verify all of the foregoing and especially confirm my enrollment in the international calling feature. I am a Senior on a pension and social security and I cannot afford to pay $617 per month and more for mobile telephone service. Thank you in advance for your assistance.
For two weeks I have been going back and fourth with AT&T. Spending a total of 4 hours and 20 minutes of my time to not get any service. Monday I got a confirmation that someone would be out on Friday the 13th and this was sent via email so I have proof. I took off work to make sure someone would be home for the installation. 3:10 come and went no signs of the technician, I called the customer care line to see if the technician was on the way. They said there will not be a technician coming out today because, they didn't have the proper equipment to do the install. So, they said someone will be calling me in 3-5 business days and my order was on high priority. So I have taken off from work for nothing and told someone will be calling me in 3-5 business So I called back to speak with a manager to be told the manager will call me back; I never got a call back from the manager. AT&T customer service has really gone down the drain. Nothing about this company is professional or worth having.
I did NOT even want to give one star. That might give the impression that I was even remotely satisfied with the performance of the AT&T customer service rep that I have been dealing with for over ONE MONTH. Lightening hit a pole in my yard and I have not had internet, phone or cable since that day. UNBELIEVABLE! I have called every single day for 30 days and they still will not come out to fix the problem. All I have been able to get to get a massive run around from every person at the call center. I understand that they are busy, but there should be a department that they could transfer me to, that handles certain calls, like mine, with some sort of detailed assessment to find out what has happened and how to fix it. Instead, I am disconnected rudely or transferred to having to leave a voice message that says someone will call you back. They WILL NEVER, NEVER call you back. They are the only cable company that runs service where I live, so I don't know what I an suppose to do. I would NEVER EVER recommend AT&T to anyone who could be sitting at home and have the unfortunate luck of lighting hitting a pole because you now are off the GRID. Especially in ATT&T EYES
I am not sure if the sales associate was new, but my screen was blank. He did not try to help me, but kept giving me the insurance number to call. I told him ¨How can I call someone and my phone screen is black?¨ It just felt like since I was not there to buy a phone, he did not offer any other options. I would have been willing to buy another phone. He sucked. I will never go to that location again.
July 12, 2018
AT&T sold my pastor and wife an iPhone 8 (buy one get one) in January 2018. The Rep told him that his wife could keep her current phone number (She had been a long termed customer), but they gave her a new anyway. They ended up paying for three phone bills since January 2018. They overpaid a minimum of $550 for the old number which should have been disconnected.
AT&T said it was their fault that they should have cancel the old number because in order to take advantage of the getting an additional phone you had to get a new phone number. She could not use her long termed old number. Both are long termed customers of AT&T. But we won’t be one for long.
I was on a 3 way call with pastor and AT&T and heard the reps say you can keep you old number. It was not noted in the files and AT&T said she did not asked for her old number to be disconnected. Pastor had been on line with AT&T for two days and spoke with 11 Reps in 8 hours. Some reps are just incompetent. We call the 800.331.0500 for complaints and this is the kicker. At this number a guy name Bruno say, I will have to transfer because I don’t change account. Also at this number, I got a Toni who put me on hold for 4 hours. She never came back and I finally hung up. On July 10th, I had spoken with 8 reps and their story was not consistent and they didn’t know what to do. I wonder whether their names were correct.
I am beginning to believe all the thousands of complaints about AT&T. That it is a scam for profits business. Our phone bills have continues to increase every month while we are using them the same with no changes to the services.
Finally, I talk with a second Bruno, he said, that AT&T had changed and we don’t care if you leave. I will give you up to two months credit because the account notes doesn’t show a request to cancel the old number. This is just good will. It seems that all the bureaucracy is for the benefit of AT&T and customer are left out. In my research, I’ve found that complaints made about AT&T are rarely solved and it appears that most complaints are ruled in favor of AT&T.
We moved into another home in December of 2017, at that time our contract through the combined Direct TV and AT&T INTERNET services I spoke with someone about possible canceling my services before we moved. The person I had spoke with stated that he would get my bill under a hundred dollars and we could decide to cancel when our contract was up in August of 2018 if we wanted to. He specifically stated our contract would not change upon moving services from one home address to another. He also stated our combined bill would be approx. 88 dollars per month. Charging me INTERNET 50 for only 30 a month. We moved and approx. around March I had received an email stating my Direct TV and AT&T bill were going to be separated and no longer combined. While I thought this was odd I assumed it was something they were doing across the board. All of a sudden I realize that I was now paying 74 dollars for internet alone. When I called customer service about this they had stated that it shown that I had chose to separate my bills and in turn that lost my bundle savings. Common sense alone should have be apparent that a person would not choose to pay two separate bills and pay more. I was frustrated but the technician stated that they would combine my bills and credit me for the past months I had been over paying. Also that the next month my bills would be combined and at the 88 dollars I was originally told I would be paying. This was at the beginning of June. I called customer service again yesterday after looking at my bill for internet alone again at 74 dollars on July 11,2018 and I was told that it would take another month before they would be combined and when I asked then if they would take away the 74 dollar charge for internet as I was already credited for the last mistake (why would I pay 74 the next month after I thought I resolved this issue) I was told that whoever I spoke with in June not only did not fix my issue but downgraded my internet without my authorization from Internet 50 to internet 25 I was furious that now not only am I paying more but for less internet essentially. When asked if they could fix it they stated that it was "not allowing" them to give me the internet 50 back for the price I was told at 30 dollars a month. On top of all that I found out that when we had our services moved it DID in fact extend our contract out another TWO YEARS. I feel like every time I call customer service they say they are fixing my issue then I find out they have messed it more, I feel I have been lied to on numerous occasions, I feel that they give you false information and trick you into services (ie. our contract. I wish I would have had that recorded because I specifically asked him that and he said no.) Another issue we had was at one point during all this was I had found out we had been paying for an extra receiver for two months.
I spoke with a rep regarding my telephone bill. I have been a customer for about 17 years. I had some concerns about my bill and a credit that a sales rep told me I could get if I were to call customer service, which I did. The male rep I spoke with on 07/11/2018 was extremely rude he kept cutting me off and over talking me. He had way to much "sass" in his voice, and lack understanding which made me completely feel as if my concern didn't matter. He put the manager on the phone, and he didn't try to help at all. This is the worst customer service call I've ever had from at&t which left me crying because the rep was so rude! And nothing got resolved.
I called back in the beginning of April I believe. (I don't have my notes with me right now). We went over on our phone internet and were charged an extra $15.00. I called to see how much it would be to up the usage some. The girl told me I could get unlimited internet on all phones and it would save me $20 a month on my wireless phones, and $15 a month on my Direct TV. My wireless phones ran $205 a month. So she assured me my wireless bill would be $170 a month and my direct tv bill would be another $15 off a month. She said it started right then. Well my next bill WENT UP to $303 a month. I called and it I was told it would be fixed, that it would run $186 a month plus tax, not including my direct tv bills, and that they would give me a credit that would show up on the bill that would be due on the 17th. Well the credit was never put on. I called again and was told it would be $186 month plus tax, not including the direct tv bill (the $170 a month was never mentioned, when I asked they said it was $186). Well I was assured it was fixed. My next wireless bill was $280. I called again and was told that it was not correct, and he would fix it but it would run $240 a month plus tax. My husband did get a phone but that was only $18 a month. The guy told me he saw how many times I called in and that he would have someone call me. Well that has been over a week and never heard from anyone. Every time we have ever changed anything on our phone we ended up getting overcharged and if it is fixed it takes forever. Once our phones and contract are paid off I will switch to someone else. I am not the only one who has trouble with ATT. I have never been lied to so much.
I just came from the AT&T store in ElDorado, Ks. I went there to see about getting my cracked screen protector replaced. When I first got my iphone from you the clerk asked if I wanted a screen protector put on the phone, i said yes. She never said the protector would need to be registered to get the warranty. Later I cracked the screen and when I went to have it replaced I found out it would cost me $50. The clerk at the time asked about registering the new screen protector with Gadget Guard and I asked her to go ahead and do it. This afternoon I went to see about getting a new screen the clerks claimed they could find no registration. The clerks were not only not very helpful but acted like I had never registered the screen. I know the screen was registered by the clerk after the first one was replaced, it makes absolutely no sense that we would not have registered the screen after the first broken one. When I could not remember the password to get to the Gadget Guard account they claimed my e-mail address was no good, I can assure there is nothing wrong with my e-mail address. I am being told that the only way I would get a screen protector is pay $50. I know I was registered and feel that the clerks were trying to take advantage of me. My account no. is 444019670.
High speed DSL department is a joke! Their Reps are incompetent & when you finally get through after multiple calls & excessive wait times they state "wrong department this is Uverse I'll transfer you" then they just hang up! Then if by chance you finally get though to the department for DSL which is handled by Bell South [no fiber optic out here] on 855-466-2691 and get their "code of the week", which is useless as it goes to voicemail of some fictitious Rep who asks you "give all your info all over again and what problem you are having". Ridiculous/stupid/incompetent as well as the computer answering system they have! All the while they want you to "Pay your bill today" for their crappy service! If I could give them a minus 5 star rating I would! These outages happen every month and last a week or more. AT&T cares? NOT!!!
I applied online for service, was approved had to pay a small amount. amount was paid, went to store to pick up merchandise and was told had to pay 500. i was approved in the morning and mid afternoon was not i have emails saying was on zero down payment. and now i cant get my phones. its sad that people get treated like this and cant even speak to someone of higher authority.
We have had DirectTv since about 1995 in California. We moved to Indiana and signed up for the service 2 years ago. When the promo for Direct TV and internet was coming to an end, we went to an ATT store near us to see if there were other options. This was a authorized dealer, not a corporate store which we didn't know at the time. The difference between the two, ended up costing us in the long run.
We asked what we could do to keep direct tv, since our bill was about to double in price since we are on a fixed income. The manager said there was nothing they could do about keeping the cost the same for us. His option was Uverse, that was owned by AT&T. He told us that it wasn't cable, it was all fiber optic. And the internet would be about 4 times as fast as our current internet and no weather interruptions like satellite. Since there was no help from Direct TV as far a price, we chose to get Uverse. We also switched our cell service to ATT, got new phones and got the Uverse TV and internet package. The main reason we even considered it was that he said everything would be "better", as far as internet speed. We would have rather stayed with Direct TV, we have never had any issues with them.
When the installer arrived, I found out there is no fiber optic anywhere near our area. So everything they installed is running on CAT-5 phone line. The tech told us our internet was exactly the same as before. He said its running at 6 megabites and no where near the 4 times faster we were told we would have. I took it for granted the manager at the store who helped us, knew what he was talking about. We found out that's not the case. He looked up our address online, so he knew exactly where we lived. The install tech told us the only fiber optic in the area was a new sub division was a new sub division being built now. I feel like I was deceived, in order to make the sale.
I contacted the Direct TV loyalty dept.which told me they were very sorry but couldn't do anything to help me. Contacted AT&T to find out about returning the Direct Tv boxes, explained the situation to them and received another, I'm sorry. They did say I could double my internet speed to 12 megs for additional $50 a month. So much for the help...Customer service did say we have 30 days from installation of Uverse to cancel. But none of the terms were put on paper at the time of purchase.
I was surprised and disappointed no one at At&t / Direct TV loyalty dept. wanted to work with us.
Here is the store we went to:
2683 Main St
Plainfield, IN 317 838 3099
These authorized dealers are using your name, to make money and deceive your customers. We have 30 days from install to decide to keep or drop everything.
Have the unlimited plan worked great went and got a new phone now this unlimited plan has a limit and it made my hotspot absolutely worthless after 10 gb that wasn’t in the plan we paid for have been customers for decades and this is how they treat us? Upgrade your phone and downgrade your plan? $1000 phone that I can’t truly enjoy because the hotspot is worthless not what I call good service. Speaking of service we’ll that isn’t great either.
As an AT&T customer for over 20 years and an Apple user of more than 10 years, I have been very displeased with my services with AT&T for the past 3 to 4 months. I have an iphone 7+ and cannot have a work or personal conversation over 1 minute. I have called for assistant several times and I can truly say that the young ladies have really did their best to help; from walking me through resetting my network to referring me to help from customer care. On today (July 5, 2018), I received a very important phone call, but was unable to communicate with the other person due to drop calls back to back. The same thing happened yesterday and the day before. This has become an ongoing issue. I depend on my iphone for work as well as personal uses. Today the representative walked me through resetting my network again. After she finished I requested to be reimbursed for the inconvenience for the last 3 to 4 months, she informed me that I would have to speak with some one in customer care. I was transferred to customer care only to hear that I was only entitled to $25.00, in which I refused to except. The representative then informed me that $25.00 was all that AT&T would reimburse to customers. I informed the representative that I had been a loyal customer for over 20 years and I wanted to speak with a supervisor. The supervisor informed me of the something. I also informed the supervisor that I would not accept $25.00 for reimbursement for missing work-related calls as well as personal calls for the past 3 to 4 months. After speaking with a colleague about this issue, I was informed that the information that was provided to me from the customer care representatives was not correct. I was advised to call AT&T complaint center and make a formal complaint. After speaking with the representative in the complaint center and sharing the past discussion, he informed me that someone had already applied a $25.00 waive on my account. I instructed the representative to remove the $25.00 from my account. He placed me on a brief hold, after he returned he advised me to choose another data plan which was cheaper but had less date to save money. I informed him that I didn’t want another plan. He also informed me that I was not using a lot of data on my current plan. I then informed him that this was the reason I was calling; my phone is dropping calls and is not working correctly when trying to use the network. I informed the representative I was seeking a waiver for the 3 to 4 months that I was unable to use my device reasonably, a device that I pay for each month, a service I have been a loyal customer to. $65.00 is not an adequate or a reasonable amount to waiver for 3 to 4 months of unsuitable service. I am requesting a waiver for one full month. Please contact me if needed (334) 507-0955.
Thanks for your support.
I scheduled a repair appointment because I wasn't getting anywhere near the speeds promised I currently have the 1000 Mbps plan and was only getting 250-400 Mbps the appointment was suppose to be between 10 am and 12 noon. It currently is 1:45 pm and they still have not arrived.
This afternoon, between 4:00 & 4:30 PM, I started a job application, which took 2 or more hours to complete. Problem was that a resume writer sent my updated resume by email. I opened another window to assess my email. Now since the email icons/functions have changed, & I am unable to just click on "Move" & transfer it to "My Documents" as I had before, I needed instructions/assistance to walk me through this process. So I called AT&T for tech support. I talked to a female who's directions were unsuccessful. Then, and only then did she tell me that there were no tech support persons on duty tonight, they wouldn't be back until tomorrow. So I said," Hope u have a good night", before hanging up. I realized that she did not tell me what time tech support would be returning in the AM. I called back, just for that that information. I asked the next person, "What time will tech support be back tomorrow morning, & got no answer. Instead he also tried to have me try things that did not work...I had asked a few times during this interaction, "what time will tech support be in/back, in the morning ? ", each time he ignored my question; he even tried to redirect me to another company for help, so unprofessional, when I know AT&T usually have an excellent support team. That is inexcusable. Before hanging up, @ 9:00 PM, My resume that was on my email & the application have both been deleted, and I still don't know what time the knowledgeable tech support team will arrive in the morning. I work in a field in which these applications need to be carefully worded, & it takes a considerable amount of time to compose, so I am very upset about this extremely poor service, & especially the persons whom are obviously not capable to solving a basic issues.
my uverse has not worked for weeks and I have called and complained and no one fixes this problem. Mark a service tech installed another service and charged me again and it is still not working. I want credit for the month of June. I also want a service tech to CALL ME before he comes, not to show up when I am out of the office. This is ridiculous. The service is terrible. The ban # 285544238.I want a credit for all the time of non-use. Donna Makowski
Directv Account 35056717 Had a service appointment today, 6/28/18, between 8 and noon. Received an email yesterday reminding me of the appointment. Received another email this morning at 10:00 am saying I was still scheduled. No show by 2:00 pm so called 800-519-1823. I was told the technician came to the door and I cancelled. No one came to the door and I did not receive a phone call saying he was coming. I did not cancel the appointment. I confirmed the technician had the correct address, 2848 Carmel Ridge Drive, Las Vegas, NV 89134. Obviously he went to the wrong house. Doesn't he use a GPS. I am asking for a month's bill rebate for my lost time and inconvenience. BTW, rescheduled appointment is not until July 10th. Poor service.
I received an administrative broadcast from ATT regarding an application today
(June 27, 2017.) Your technical support is familiar with this broadcast and could not assist me.
I had previously requested that ATT not call or email me about selling products or service, yet you disregarded my request and force this message on me and taking up my time for the past 4 hours to get the mess you made cleared up.
Just as soon as I can find another carrier, you have lost me as a customer. You failed to respect my request to not contact me, especially to sell a products and services and then made it impossible for me to delete the message.
The call was spoofed on my caller ID that showed it came for Allstate Insurance.
of which I am not a customer.
This voice mail cannot be deleted by me using the regular way from my phone voice mail. I had requested that ATT not call me or email for any product. I am furious and will file a complaint. You are just like all the other business no respect for the customer.
TO WHO IT MAY CONCERN,
MY NAME IS CHRISTOPHER ROBINSON..
I'VE BEEN AN AT&T CUSTOMER FOR A VERY LONG TIME.. LAST YEAR AT&T INSURANCE DEPARTMENT BEAT ME OUT OF $250.00 FOR A IPHONE THEY SENT ME WAS MESSED UP! I ENDED UP TAKING IT TOO THE APPLE STORE AT LENOX MALLS IN ATLANTA, GA. WHERE THEY REPLACED IT FOR FREE DO TO THEY STAND BEHIND THEIR PRODUCT... I STILL ENDED UP PAYING AT&T FOR A MESSED UP PHONE WHICH I SENT BACK TO THEM.... NOW THIS MONTH, MY TABLET WHICH I HAD A ONE YEAR CONTRACT EXPIRED THIS MONTH ON JUNE 14, 2018... THEY DIDNT EVEN TAAKE THE TABLET OFF! I STILL GOT CHARGED FOR THE TABLET THIS MONTH!! WOW!!! INSTEAD OF THEM TAKING THE TABLET OFF MY ACCOUNT WHICH I WAS TOLD THAT IT WOULD COME OFF MY ACCOUNT AUTOMATICALLY.. I HAD TO CALL THEM AND TELL THEM TO CANCEL THE TABLET OFF MY ACCOUNT!! WOW!! THAT'S SOME BULLSHIT!! NOW IM UNHAPPY AGAIN BECAUSE IM BEEN RIPPED OFF TWICE BY AT&T!! THAT'S REDICULIOUS!!! I JUST WANT THE CEO OR PRESIDENT TO RESOLVE THIS ISSUE!!! I LOVE BEEN AN AT&T CUSTOMER AND WOULDNT TRADE YA'LL FOR THE WORLD, BUT IF THIS ISSUE CANT BE RESOLVE THEN IM LOOKIN' TO GO TO VIRIZEN WIRELESS... PLEASE CONTACT ME 404 990-0925 OR EMAIL@: firstname.lastname@example.org
June 2018 - I called AT&T to let them know that the address they had on file for me had the incorrect house number. I spoke with a representative who kept questioning if I wanted to move my internet service to another location. He could not grasp the concept that I was simply calling to correct a clerical error. I asked to speak with a supervisor after 30 minutes or so and was quickly told that the steps that had been taken were the correct ones. I was told that their system required that they disconnect my service from the "old address" and then reconnect my service to the "new" address. I was told that I may have a brief period of time where I did not have internet access while the system "moved" the services to the "new" address. Remember, that I did not actually move anywhere. The equipment never left my house... I simply wanted to correct the house number they had on file for me.
1 week later
Tuesday - I came home from work and my internet service was not working. I called AT&T to speak with resolve the issue and was told that my services were disconnected because I was moving to another location. I spent another 2hours on the phone with some poor tech guy until he finally said there was nothing more he could do. He suggested I call back the next morning when the correct people would be in the office.
Wednesday, Thursday, Friday, Saturday - Each day this week I have called, spent about 2 hours each day on the phone, and spoken with 2 to 4 different people each call to try to get this resolved. EVERY person I spoke with said one of two things... 1. I will get to the bottom of this and you will have internet shortly... OR 2. I need to dig into this, contact the "back department", and you will receive a call within a few hours with an update. I have. I have not received a single call back and, you guessed it, It's Saturday and I still don't have internet.
The most frustrating thing about this situation is that there is no one accountable at AT&T. Each time I call I speak to a new person, and have to spend 20 minutes reviewing what has happened so far. Then, an hour or more later, I get off the phone with that person (or multiple people) and they are off the hook. There is no follow up, no need for them to every question or check to see if their customer's issue had been resolved.
AT&T,,, please help me. I don't know what else to do here. Unfortunately, AT&T is the only internet service provider in my area so I don;t have the option of going with someone else.
I CALLED YESTERDAY WITH QUESTION REGARDING BILLING ON MY WIFES PHONE, 1-209-603-2629. THIS PHONE HAS NOT WORKED SINCE MAY 3 THIRD. YET I AM BEING CHARGED $93.95 A MONTH FOR A PHONE THAT DOESN'T WORK. IT NEEDS A NEW BATTERY AND CHARGE PORT NEEDS TO BE REPLACES. THE PERSON I TALKED TO TOLD ME TO BUY A NEW PHONE, I WILL NEVER BUY A HAND HELD COMPUTER WHICH ARE THE NEW PHONES YOU SELL. ONE I AM ON SOCIAL SECURITY CAN'T AFFORD THE OVER PRICED PHONES. THE MAN I TALKED TO SAID THERE WAS NOTHING HE COULD DO ABOUT THE CHARGES FOR A NON WORKING PHONE. I A HAVE A LONG TIME ATT CUSTOMER FOR MANY YEARS. I DON'T APPRECIATE THE AGENT IF YOU CHOSE TO CALL HIM THAT HIS ENGLISH IS TERRIBLE COULD NOT UNDERSTAND EVERY THING HE SAID WHEN I ASK FOR HIM TO SPEAK UP HE STARTED TALKING LOWER . ALL I AM IS A FAIR DEAL REGARDING THE PHONE. IF THIS CAN NOT SETTLED I WILL HAVE TO FIND ANOTHER CARRIER FOR MY SERVICES.
Have called 5 times...…….Can't get anyone that speaks good English...…..asked to be switched to someone in the U.S...…….response..call back please...…. Unbelievable that a corp. as large as you has such bad manners...…..never again...…….
We had at t tech come in and upgrade our router. After he left out Wi-Fi printer is off line. Called customer service. They informed me it is not their problem. I should call the printer manufacture. It was working fine before they showed up. My money their way. Zero stars !!!
I had Uverse installed in my new home in March 2018. After 2 weeks a TV issue appeared, could not access recordings or pause a live viewing. Tech came and fixed it, said it was a bad box. Same issue returned this past Sunday (no recordings access, no pause). Tech comes Tuesday. End result without consulting me, he deletes all my recordings on the grounds the disc was full (it wasn't), 2 of those recordings I needed for work (3 of those service calls were Sunday-Wednesday this week). Not 10 minutes after he leaves I lose Internet. Another call to "customer service". Eventually get the Internet back. I return to the TV and THE SAME ISSUES ALLEGEDLY JUST FIXED! Except now in addition to the recordings/pause issues, I can't record at all. For the third time this week I call. I'm told a tech will be here between 4-8pm last night (Thursday, June 14). NO ONE CAME AND NO ONE CALLED!
Rating ATT with 1 star is 5 stars too high.
after 61 years with same phone# my uncle86 and aunt82 feel betrayed by you. a letter said they must upgrade so they made an appointment.3 guys came in took away landline and DSL[they did not ask for this] and put in VOIP. no amount of calls has resolve this. it seems everyone involved is denying any wrong doing. so, congrats to you ATT customer service. they have only been with you 61 years
Our landline is out of service. No dial tone and the phone doesn't ring when called. I checked and there is no dial tone at the service box on the side of the house (the demarcation). I found it very difficult to report the repair issue to AT&T. When 611 is called you are put through various levels of automated nonsense before being routed to the wrong person, generally in the sales department. Finally got through to a human who made a repair appointment 4 days out with a 4 hour window. On the appointed day no one showed up and no one called. Called back to complain and AT&T has no record of either the repair request or service appointment. So I made another appointment, 4 days out and with a 4 hour window. I waited all day and no one from AT&T showed up. Tried to call AT&T, but by then their call center was closed. Today is Saturday, they will reopen on Monday. I will call on Monday and make another appointment. I will wait all day and they will probably not show up again. It's not like they can't find us. Their RT is at the end of my driveway. Meanwhile, we will continue to get billed for the phone service that we don't really have - payment for which they will continue to demand on, or before the due date...
I called to pay my bill. First call use automated service, didn’t work. Second call, talked to billing customer service. I was told amount and it would cost an extra 5.00 to pay with James. I explained automated service was not taking my information. In fact it tried to have me pay someone else’s direct tv account. I only have a wireless account. Was told try again at *611. Tried the automated system tried to add 40.00 for me paying my bill. Called back spoke to Casey she took my payment charged me 5.00. When I asked about my bill I was referred to app. Spoke to Randy supervisor. He was rude, nasty and talked down to me because at this point I had been told 4 different balances not including what the app said, 5 different balances. I tried to tell Randy I had never had another carrier but that was going to change. I have had a car phone before they had cell phone to now a cell from age 16 to current with AT&T. Randy basically said AT&T didn’t care about my loyalty and should leave. Last time I checked AT&T was doing better but still in the forest and not even close to the woods let alone in the clear. I don’t understand why Randy (supervisor) is able to talk like that to anyone! Randy needs a mouth wash and a very long time out, possible long enough he is no longer on AT&Ts payroll!
I am so extremely disheartened with AT&T customer service. I have had several issues in the last two months related to Internet and DIRECTV. I've spoken with countless customer service agents and multiple supervisors who have not not only not helped at all but have also been dishonest and none have returned calls as promised. I've invested at least 15 hours in phone calls. I'm at my wit's end and still have no resolution. I am ready to take legal action if I cannot get a resolution to my billing and contract issues.
ATT U-Verse service went out at approximately 2 AM Saturday, May 12, 2017. Spoke to 3 representatives and 2 supervisors starting at 7 AM who had me do a reboot before telling me it was a problem in my area and would be restored in 2 -4 hours to telling me I would have to wait until Tuesday, May 15 for a repair.
some one called me from at&t but instead of fixing my problem he just wanted to give me a few bucks and that's makes things alright? why do you not fix the problem. then told me he would take phone back but would give the taxes I paid
Our beautiful lawn is DESTROYED from your company (AT&T) digging up my yard to put in new lines and the DEAD SOD and ROCKS that was put in to replace the dug up holes looks like TOTAL CRAP and I AM VERY UPSET. I would like AT&T to put down sod that is actually alive and make it look like it did before my lawn was destroyed!!!!!!! I already cleaned up most of the rocks so the lawn mower doesn't hit them as well as fixed the huge bolts that had springs in them which I had to take off for the bolts to fit level to the ground (nothing like a trip hazard) very dangerous. PLEASE FIX THIS ASAP!!!!!!!!!
You lied multiple times about our bill an the perks you supposedly where letting us have what a joke charging us twice for phones that where supposedly free or we would not have gone this route maybe that's why we havent received a paper bill for 3 months no happy customer here ever wonder why? Even the so called credit cards where nothing as to what you advertised to us amount cut in half per Pam @276 254 9587 she said would return calls an never had please pull taped phone call if you don't believe this !so why am I receiving so much dung from this so called customer based company you can contact me three the snail mail @ Danny Keeley 1480 ward my rd rome has 30161 of you have the gonads to I'll be waiting today is 5/10@8:45pm
your sell man lie to me I have been with you for years time to look for new company
On April13 I made a call to the ATT service department reference my direct tv not working properly. On this date I'm not sure if I spoke to a person or not about getting it fixed. On April 15 I spoke with a person who set up a service call for me for repairs on the 16th. The 16th came and no one showed up advising road conditions were too bad to get here. Personal in the survey department called wanting to know if my tv had been adequately repaired at which time I told the person no one had showed up. This person set up another repair date for April 19. Again no person showed up for the repair. I called the repair service once again asking why. The lady advised that she would have the service supervisor call within the hour. Needless to say no call. I pay 124. dollars a month for a service that I'm not getting. I feel that ATT show prorate my bill for this inconvenience and I will be looking elsewhere for tv service.
I needed to purchase a new cell phone. I'm an HVAC service tech and I'm crawling in and out of attics and crawlspaces all the time. My old Samsung flip phone was a military grade phone and has been through the war. I asked for a rugged phone and was pushed to an $850.00 phone plus a case. I didn't need a smart phone for where I was working, I knew it wasn't going to last. I was offered one flip phone which is a cheap piece of plastic for 63 dollars and change. But, I can buy 6 of them and still save 500.00 dollars over the smart phone which will only last two years anyway. I called tech support to find out how to import my contacts, there isn't anyway to do it. I have to input 239 contacts by hand. He told me I had 14 days unconditional to return the phone so I went back to the store to return it and was informed there is a 45.00 restocking fee on a 63.00 phone. So, I'm keeping it while I go out to bid for a two new phones and carrier, did I mention there are two phones on this plan and carrier. I've been with AT&T for 13 years now, but I guess that doesn't mean a thing. You're only as good as the new money they want you to spend in there store. I now understand why they are rated the worst of all the carriers for customer service.
I am a handicapped seventy year old. I came to this store to pay a final bill for a family member. Three people behind the counter and I have been waiting over 30 minutes and no one is taking my money. This is unacceptable
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