AT&T Complaints Continued... (Page 10)

Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.

My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.

Our family have been with AT&T for a very long time. Sept 11 we got two tablets for our kids, it was at our local store who I've always got great help from. They said the tablets would be an extra 10 dollars a month a piece w no activation fee. I also got other merchandise to go with it so I spent close to 200 dollars. The person told me I would receive a plentiful card in the mail for 200 dollars to go back on my bill. First issue. Second I received the card and it has only 55 dollars on it. Then we ordered two phones on line thinking the 200 dollars we were promised would cover all the costs. Make a long story short with all AT&T activation fees and hidden things our bill is outrageous. Then we have no internet where we live so I went back to talk to the guy about changing our plan so our bill would not be crazy and he talked me out of it thinking it would t cost to much more. In the end I'm a good customer and will probably owe 1000 dollars and I'm I'll about it. I went back to explain, I even called the AT&T manager to complain. He said they couldn't help me their just a retail store. So I am up a creek without a paddle.

I have been trying to get my old DSL account closed since Aug when I upgraded to Uverse. I am STILL receiving bills for the account and even had my email suspended which I migrated to the new Uverse account. I have spent literally hours and hours on the phone and online chat trying to get this resolved. Each time I am told it's settled, I won't have anymore problems and that notes are being made on the account. Each time I have to start from the beginning, today alone, I was transferred 3 times and was in the process of being transferred a 4th time when I had to disconnect. This is terrible! I wish I had NEVER upgraded and I will NEVER recommend AT&T to anyone.

I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!

I moved to a new address on January the 10th 2015, and the phone number I had couldn't be installed, after many phones calls and explanations, nothing was done, so I switch to comcast and cancelled my account with AT&T, but until now every month I receive a bill for a phone number and account I don't have with AT&T anymore. Every month I Have to call and explain that I am no an AT&T customer. any more, but the following month I receive a bill where the previous balance is void but there a new balance for the new month. I am tired for calling and explaining and been promised that they will take care of it, but to find out that nothing is fixed and still have the same problem since January the 10th.

Went to store at Abrams and Royal. I believe the address is 8520 Abrams Rd. Talked to Sam, worst customer service. Was going to buy a smartphone, he never once got out of his chair to help me. When I asked to look at the smart phones he just said there over there on the wall. I needed help, he was very unhelpful, I just walked out after a while. Don't know if I'll buy one now at least not from AT&T.

Telephone (and FAX) went out 5/31. Called & explained this is both a home and business line for our representation of SSA disability claimants. As of 6/2 4:00PM no sign of repair service or even a courtesy call to indicate one is approaching. Last word was it would be between 8:00 AM and 6:00 PM, which anchored one of us here all day. This is abominable service. We are going to chat with Verizon.

I am a proud customer of AT&T since 2012. Recently, I had a horrible experience at one of your stores which is located at 8471 Beverly BLVD, #101, Los Angeles, CA, 90048.

I had a problem with my iPhone 6 on Sunday, May 25th, 2015. Since I have two iPhones I had to sell one of them and it had to be unlocked because I wanted to give it to my mom who uses Verizon carrier. At the entrance a lady, without introducing herself, she asked me what I needed, I explained to her the situation about the phone. Her answer was that I had to go to the Apple store since they are the ones who are locking phones for AT&T. I thought her answer was strange, but I felt like she just wanted to kick me out from her store so I had to leave.

When visited the Apple store, the IT technician told me that AT&T are the ones who lock the phones and that I have to back to them. So I went back to the same AT&T location. As soon as I got there, I came up to that same lady and asked for a manager. She assigned me to a lady named Jennifer, who was on lunch and whom I had to wait for an hour. I waited for so long because for some reason my name on the screen appeared as the 4th person in line, even though I was the first person in line. So my guess is that the lady who assigned me put me 4th in line on purpose.

Finally, an hour passed, I almost fainted since I am 5 months pregnant, Jennifer came up to me. I explained to her the situation and she says that all I have to do is go on the website and the company would be able to release it for me. A simple answer gave me so much trouble, for just this one sentence I had to go to AT&T store, than apple store, look for parking, pay for parking, I was late to work, I almost fainted and at the end the manager of the store did not even say that she was the manager of the store.

When I was sitting down REGINA CERVANTEZ (manager) was passing by and laughing at me, she put me 4th in the line. I waited for an hour. The whole process of finding out an answer to a simple question took me around 3.5 hours.

REGINA CERVANTEZ the manager at 8471 Beverly BLVD, #101, Los Angeles, CA, 90048 brought me a lot of trouble and she treated me with disrespect by laughing and treating me like I do not exist. I cannot believe that this person represents your company and she treats people with such a disrespect.

I wasted my time, gas and money, just because of this one person, an AT&T manager (representative). She could not answer a simple question for me and made me really up set. I tried asking her for the employee ID but she never gave it to me.

I had previously spoken to the company about taking my money for my bill and set up automatic payments for my funds to be deducted on the 15th of each month when I get paid. AT&T took the money from my account earlier than the 15th which caused me to have an overdraft fee of 30$ and left my acct in the negative.

I spoke with a female customer service rep and she was rude and disrespectful. I then asked to speak to her supervisor, whom it took 30-40 minutes to get on the phone. I explained to her the situation and she also was rude and disrespectful and did nothing to resolve the matter.

AT&T gave me the worst customer service ever and I am currently searching for a new service provider.

We are being charged for gibyte overage due to our WiFi signals not working in our home. We have been complaining about issues with the services going in and out all the time. We have a Netgear connection and have been told by the AT&T Techs that this is not their equipment. Every so often they come out to work on issues we have, but it only last a short period of time. I also have an issue with them allowing one of my sons to have access to add a tablet to my account without my permission and I have to pay for it.

WHEN I WENT TO RENEW MY COMTRACT I HAD ONE OF THE WORST EXPERENCES I HAVE EVER HAD TO DEAL WITH IN MY 61 YEARS. I went to the local store explaining that I wanted to renew 4 of my 6 contracts as the were expiring in under two months... was told I could do this BUT I could save money doing the NEXT program RIGHT!!! I did not fully understand this program I and tried to explain this to the sales man but of course he just kept saying this was better . I ended up getting 1 blackberry which will cost me over $499.99 @ 15.00 a month over 30 months (that's almost 3 years ) more than it would have on a 2 year contract with the phone costing .99, 2 other phones for 199.99 at $8.99 over 24 months this does not include the monthly charge and taxes on each phone.

Not only is it costing me more but I received a different phone than I wanted. They gave me a TO-GO PHONE.. I told them that I do not text or want a smart phone but a simple flip phone with a camera as I have problems hanging on to a phone with arthritis and drop my phone. The one they gave me I just found out has not camera!! This phone cost me $5.00 a month for over 18 months RIP OFF RIGHT I tried to return it with in 5 days informed it would cost $40.00 restocking fee and I then I would be charged this and have no phone. Now I have a phone without camera and a phone with a small screen small numbers. Of course calling AT&T does not help because the 15 day grace has now expired ( nice rule right) I wish we had a different cell phone company besides AT&T or Verizon out here in South Dakota.

AT&T has the worst customer service and no respect for their customers whatsoever! I put my account on vacation status after finding out that I would have to pay to cancel my account. Well, today, I found out my account was never put on vacation status and I received a $200 bill for cable and internet I haven't even used! I disconnected everything the day I put it on vacation status and put it in a box.

Today I get a sorry apology and the offer of a $50 credit! Are you kidding me!?? I'm not paying for something that was never supposed to be there in the first place! This is definitely fraudulent and completly outrageous!

I spoke with Omar on 4/15/15 and asked him about a regular home line service. Let him know I need it for work purposes and my past issue with AT&T. They don't come in to make sure the phone lines are working. He stated they have had problems in the past with that and they will come inside to make sure it works. He said will have a deposit of $50. I was hesitant because of past issues with AT&T. He said I will get my money back if they don't. Well, they didn't and I didn't get the money back!!!!

My phone system has been down now for 2 days, I have called on several times to get someone to come out and fix the phone.They said that they fix the main box so my phone should work,but it didn't so I set up another appointment with a no show. I was told that some jump my fence from att&t to look at the phone line but to no avail.I am really upset with your service to fix my phone.I need my phone fix asap and adjustment to my bill for no phone service for 2 day and damage to my gate where your people enter without my OK.PS everything was working until my tv box had problem. Your service man ID is GR1799 and LKH60H.

Every time I receive service, whether phone support or a house call, they always follow up w/ automated calls. I told them many years ago (at least five) that I do not want to be called, ever. The automated calls come two hours apart, between three and four times a day, for the next three days.

Nobody leaves a message and they hang up when I don't answer the phone. Every time I complain, they tell me it takes thirty days for my name to be added to the list, Yet, I told them years ago not to call. It still persists. Since I can't write to them and I can't make it stop, I am filing a complaint with the FCC.

I have been with AT&T for nearly 30 years. I have a home phone, I-pad and until recently a go-phone. Two weeks ago, I was trying to determine if I wanted to change my go-phone for a smart phone and monthly plan, so I talked to a rep on the phone about what options I had. The rep convinced me to start a 1GB monthly plan, but misinformed me about the price. She assured me that the plan was only $45/month.

I asked her at least three times if she was sure the plan was only $45/month and she guaranteed me that was the price. I even asked her at one point if there would be other fees and such that would run the price up to $70. She said no, that with tax and fees the plan would be right at $50/month. This was a major reason I went ahead and ordered the plan.

A few days after receiving my phone and starting the plan, I received a plan statement that told me that the plan would be $65/month and with taxes and fees would run about $70/month. I am not satisfied at all, and in fact, tried to discuss this incident on the phone with another rep. After being transferred several times, I was cut off! At this point I'm debating whether to Change to another phone company.

Ever since I have been with AT&T I never know what my bill is going to be. It has ranged from $27 to over $200 a month. I am supposed to have basic phone for about $16 and high speed internet special for $19.95. I was told my bill would be $36.44 per month.

After I kept calling someone decided to lower my internet speed to as slow as it would go. After calling I got someone who told me I should have the high speed internet for $19.95, so she set it back. Then I get a letter on May 4, 2015 that said my high speed would be $34.00. My total bill was only to be $36.44.

Does anyone know what they are doing at AT&T?? Each time you call customer service you get a different price for Phone and internet. I got this special deal back in November 2014 for one year, but have never got the special price I was quoted. I'm sorry I don't have another choice at this time, but when I do I will leave it with AT&T.

When you sell a product and your advertising you should stand behind their products. If you have a recall, you should notify your customers and when they call you trying to get the problem resolved don't give them the runaround. Fix the damn phone that you've been charge and insurance on and quit playing games. You knew about that recall but you do not make your customers aware of it. You should stay responsible. Is this the kind of customer satisfaction that you were looking for???

Don’t waste your time ever going to this store. The customer services representatives are complete and utter MORONS. One in particular is a manipulative incompetent rude sale person. Unfortunately I didn’t get his name however he attempted to inform me that I could not get my upgrade without paying a $40 fee which was not correct. When I asked him to contact corporate he told me there was nothing they could do about it. I insisted that he dial the number and I would handle the rest. The corporate office informed me that I could get the $40 fee waived however I had to purchase the order on line.

I went back to my office and made the purchase online. I chose the option of in store pick up at the same store I had just left out of convenience only for them to cancel my order. I attempted to contact the store about ten times but no one was answering and the automated system repeatedly rerouted my call to customer care who could not explain why the order was cancelled. I later found out that the order was cancelled because they no longer had the phone in stock which was a LIE!

I decided to go to Best Buy to make the purchase thru AT&T however that was an EPIC FAIL. The sales representatives informed me that I had to give up my grandfathered unlimited data plan for the mobile share plan accruing charges of $ 40 monthly and pay the $40 upgrade fee. I told him that he was out of his mind because customer care informed me that I could keep my current plan and just upgrade my phone without paying any upgrade fee. He attempted to show me the information online but low and behold he couldn’t access my AT&T account because the system was down.

I walked over to another AT&T store to get some resolution on this matter with a customer care service representative on the phone and was immediately informed that I had to change my plan and pay the upgrade fee regardless of what customer care was telling me. I waited for the manager who decided that shredding papers was more valuable than my time to address the matter. When he finally made time for my issue he informed me that the store representatives are instructed to get customers to change their plans to the mobile share resulted in a $40 access line fee, charge an upgrade/activation fee of $40 and promote the Next program regardless if the customer has an eligible upgrade with a 2 year contract on their account in order to pay the total amount of the phone over a specific course of time. I told him that it was completely unacceptable for the AT&T stores to strong arm people into accepting their last wave change regarding the Next program yet the 2 year contacts are still offered. He informed me that I would have to contact customer care and order the phone because no store was going to allow me to make the purchase keeping my current plan or avoiding the UPGRADE FEE.

I left the store and remained on the line with the customer care representative that connected me to her manager, Michael. He advised me to order the phone on line regardless of any changes to my plan that are force because he would rectify the issues the next day. I was able to upgrade my phone, keep my current plan and have the upgrade fee waived after three days of UTTER NONSENSE.

Stay away from the STORES!!! IT SUCKS THAT I HAVE TO WAIT ABOUT FOUR DAYS FOR A NEW PHONE BUT I REFUSE TO DEAL WITH ANY MORE DECEITFUL, MANIPULATIVE, RUDE WORKERS THAT ONLY CARE ABOUT MAKING COMMISSION OFF THE SALE. Signed, ALMOST A METROPCS NEW CUSTOMER.

On 4/18/2015, I contacted AT&T about my bank fees of $84 because I believed it was AT&T's mishap prior to the bank fees I made an arrangement to pay my phone bill by a certain date. I made that bill prior to my promised date, AT&T try to take that amount from my bank on the promised date.

When I noticed the fee I contacted AT&T ON 4/18/2015 I was told that AT&T will look into the matter case number cm20150418. On 4/21/2015 I received a text " your case has been worked. Please contact Customer Service by dailing 611 from your wireless phone or 8009475096.

On 4/29/ I contacted AT&T was told that I will be credited for my $84.00 I received a text "you received a credit adjustment of 84.00 on 4/29/2015 your balance due on 5/1/2015 is 184.90.
ANDY GARE 9109648391

On 5/1/2015, I contacted AT&T and was told that I did not get the $84. credit. If AT&T had told me no on 4/29/2015 I was not going to be as upset. But I am very upset that AT&T is not honoring the text 4/29/2015.

I feel that AT&T should honor the 4/29/2015 and give me credit for $84. Now if AT&T does not honor the 4/29/2015 text I will make plan to change wireless company. Because I want to do business with company I can reply on.

Once again I am not upset about the $84.00 I am very upset that At&t send me a text saying that AT&T has given me the credit for $84 and now is not going to honor it.

I want AT&T TO HONOR THE $84 CREDIT THAT AT&T SAID IT WILL DO ON 4/29/2015

I had DSL and paid with autopay. I was persuaded to switch to DSL - said to be cheaper and faster. Not faster and, actually more expensive, after the first 12 months. But the worst was that AT&T tried to bill me for both services for the same days. I had discontinued autopay on DSL because I would not pay for services not rendered.

It's been 7 long phone calls with customer service and billing representatives who promise to help but just read inane scripts no matter what you say, trying to get this fixed. I even received a notice from a collection agency dated 13 days after the duplicate bill was supposedly due!

Interesting that the collection agency was stating that I owed only the original amount of the bill with no "late fee" added. That's so outrageous that a disinterested observer would be inclined to think that sending such an actively disputed and obviously incorrect on its face item to a collection agency was malicious rather than another one of AT&T's frequent mistakes.

I ordered AT&T Uverse on April 2nd, and made my appointment for April 9th due to the fact that it was my only day off that week. I scheduled the time from 9-11am because I had an appointment for my new born at 2pm. On the 9th, I waited and waited and no one showed. I ended logging in to the online site to see if there was any more info on what was going on. Sure enough, it said my installation was canceled do to some difficulties the installers had, and it said AT&T would contact me to reschedule. I was pretty upset that they canceled but even more upset that no one bothered to call me and tell me.

By then, I made up my mind and told myself that if AT&T would not bother and call me to reschedule, I don't want to go to a company that I will always have to call and ask why something did or did not happen. I ended up calling and trying to cancel my service and get my refund. Transfer after transfer and listening to every associate ask why I was canceling and trying to get me to stay, I was finally very, VERY upset!

One of the last associates I spoke to asked again just like everyone else why I wanted to cancel and I replied with "Because you guys failed me!" Finally, after all the transfers, they finally gave up and told me they refunded my money and it would be back in my account in 24-78 hours.

After a week on not seeing my money in my account, I called back and asked where my money was. The lady explained that she checked, and it would be in my account in another 24-78 hours. I again said thank you and waited. By now two weeks passed and no money. So, again, I called and asked where the money was, the associate explained she had been with the company for over 10 years and from her experience it takes 3weeks to hit your account. I asked her why I was told 24-78hrs, she explained because that's what they have to say but that she was assuring me 3weeks.

It is now the 29th of April and had to call again. This time I was transferred to an associate and she said she was sorry and grabbed her supervisor Tanya Harris. Tanya went ahead and issued the refund and said to check my account in 2 days. I asked why it wasn't refunded the first time I asked and she apologized and said she did not know but that she went ahead and processed it and it will hit my account for sure!!

At first, I may have considered staying and just using AT&T but just everything rolled up. I don't have time to baby sit a multi million dollar company that can't stay organized and take care of one installation, and even at that one refund. I do not want anything from AT&T, and now I refuse to even get internet at my new house just because AT&T is the only one who provides service in the area.

I refuse to deal with AT&T or have anything to do with you just because of how bad this was. I understand customer service and keeping people happy, I am a store manager at a high volume retail/parts company, and if this happened to one of my customers I would like to know. This is the only reason why I am writing you.

I have 4 phones on my At&t line and was charged a larger amount for someone using the wireless hot spot last year. From march 26 until about a month, we paid it in full. It was a hardship and unfair charges that we didn't use. I didn't know what to do. We called several times and tried to fix the problem. It just seemed easier to pay for it.. Now I have been with AT&T since I first got a cell phone and really would like for someone to look into this over charges of over $5000 thank you

We moved from our location in Prestonsburg, KY to Betsy Layne, KY. AT&T does not service this area. We would have kept AT&T if possible. We had to go with a different carrier and had our phone number ported to new number. I paid what I thought was our last phone bill and then began getting calls from a collection agency. When I filed an appeal with AT&T, they did a credit for part of the balance. That left a total of $495. We were still unhappy, feeling we should not be charged a early termination fee.

I tried the appeal again and got a reply that it had already been filed and turn down. When one of our other businesses came due to renew, we gave a stipulation that before renewal this $495.00 needed to be taken off. Just got a call that they are still unwilling to do so. So, AT&T will be losing our other business, Highland Theatre Corp and several restaurant business owned by the same owner. We have businesses in Prestonsburg, Pikeville, Martin and Paintsville, KY. of which all have AT&T phone service, but be assured with those contract come up for renewal we will NOT renew with AT&T. Our biggest account to be cancelled.

Starting Last Monday, April 20th, we entered your AT&T cyber maze. So far, we have talked to twenty of your so called customer service professionals and still have not obtained a simple result. Our request is for you to have our long distance service transferred to level 3 5102 5 carrier which is provided Prescient World communications had this service before switching to universe voice. It is more economical for our usage level.

If you cannot accomplish this change we are considering ATT&T service completely. No person should have to suffer with this experience.

My bill went from the end of the month in December. I agreed to U-Verse, then it went to the 14th of January. Now it is saying it is due on the 10th? There has only been two months with 31 days since then. I am being scammed by AT&T crooks. I was told by Rosanna when I spoke with her on Dec. 19th. that my bill would be no more than $130 a month with taxes. Rosanna called me on Dec. 20th from a 702 area code to make sure AT&T was doing what we agreed upon in order for me to accept and agree to our contract. A 40" television was offered. I didn't receive a television.

The contract was supposed to include me being hooked into the U-Verse lines, and I wasn't until near Feb 2015. I have had old Lead lines at the back of my house for 5 years. Lead is degraded Uranium. Every time it would rain my phone would go out. This happened so much, there were time I didn't even call because so many thugs would come to my home and spend multiple hours at my residence looking at the box on the back of my house, and it was always the same thing, the old lead lines. Creeping my bill earlier and earlier each month will cause me to have to pay an extra bill in two years. YOU ARE TRYING TO ROB ME!!!!!!!!!!!!!!!!! YOU HAVE LIED TO ME, AND CHEATED ME!!!!! YOU HAVE GIVEN ME HORRIBLE SERVICE FOR YEARS!!!!!!!!!

I was told I would save money because I was going to switch to sprint. She told me I would only pay no more than 180. She said I get one phone I have to pay and I get 3 Nokia phones for free. Told me it was free so I can sale it. Now they are telling me I have to pay monthly for phones I don't even have.

I am reaching out to you with hopes of some sort of improved service from AT&T U-verse. I have had AT&T U-verse service for the past 2+ years. During that time my service has been anything but acceptable. My biggest issue has been the poor internet service in my apartment complex. My service constantly drops out on all of my devices and the strength has been half of what I have paid for. I’ve tried paying more and going up to the highest internet speed package only to see the service stay exactly as bad as it’s ever been. I’ve had technicians come out at least 5 times to my apartment and give me new routers and hard line the connections. None of this has fixed the problem

I live in an apartment complex and think this is most likely the issue at hand. However, every time I call the only answer seems to be sending a technician who replaces my router. I know other customers in my building who also have poor connections with AT&T. If AT&T cannot offer high speed internet access to an apartment complex, I wonder why they even offer it. I feel as though AT&T has stolen money from me the past 2 years for charging me for a service that it’s not capable of delivering. Unfortunately it seems AT&T is the only cable/internet option I have where I live. I am hoping someone at AT&T can reach out and actually fix the problem in my building. As AT&T has a monopoly in the city I live in.

It is impossible to change a name on an account when one spouse dies. I have to set up a new account and the credit history is wiped out. Also the phone number was disconnected, and a new line supposedly has to be installed even though a new line was installed a year ago. The widow has been paying the bill for 28 years, but could not get the account changed into her name. She is 90 years old, lives by herself and will be without any means of communicating with the outside for a week. There isn't any way to call 911 if she has and emergency.

This is unacceptable. The lady at the AT&T store was very helpful, but the powers that be are terrible. We were given an agent's number and when we went back to the store the # didn't exist. Very poor way of doing business. Guess AT&T doesn't care about the elderly and people that have supported them for over 70 years.

I took a survey and got a free watch. I had to give them my credit card number to pay for the freight (I should never had done that and should have realized something was wrong). I received my watch and a few days later another watch shows up with a charge of $98 against my credit card. After quite a bit of haggling (their conditions-I had to agree to rescind and cancel any disputes, negative reviews, complaints, or claims-looks like they are well versed in this process) I got an RMA (return authorization). I returned the second watch and received my $98 refund but I have now been charged another $98. I called these folks but got no help. Please respond.

Received a bill for $95.83. My bills for two years except for one when I called overseas which was 175.00. I called to inquire why my bill went up to 95.83. I was told I had a promotional on the phone and now the promotional was over. Well this is a first. I have averaged around $ 85.00 a month for my two lines for two years now there was a promotional that I never heard of or gave permission to have and my phone bill goes up.

Instead of an average of 85 dollars a month, I am told now I am going to average ninety five dollars a month. No one can explain why my phone bill is going up after the promotional. I guess this is a new kind of promotional. Please explain this to me. If I am wrong then I have no complaint. I have my phone bills for the last three years. They are on my computer along with the amounts and check numbers. If you can not explain this then people ought to know they should check their phone bills month to month. I request an answer. In the meantime, I will be asking friends about their phone bills and looking to go to another phone company. I think something should be put out to the public when you raise phone bills.

We are a wholesale produce company, who has always been a customer of AT&T. We have five lines coming in here. Every time it rains we get static on each line so bad we cannot hear our customers. our complaint to the local people has fallen on deaf ears. This has been going on for minimum of two years. If you will notice, I have given up my discount, simply cause I am going to make a change if you are not going to support your land line business anymore. The linemen have told me they could fix but management will not approve. I have also requested that my cell phone bills be connect to my regular bill. It also has FALLEN on deaf ears. Why am I not listed in the front part of the Yellow Pages? We have been around since 1992. I have always been AT&T. If you do not solve the problems, I will have no choice other than leave.

I went into an AT&T store at Norfolk Parkway, Melbourne, FL and talked to a salesman about the Apple 5S. Told me it would be approximately $300 to purchase and sign up for 2 year contract. I told the salesman too much and started to leave. Young sales woman stopped me as I was leaving and advised me to go online and purchase phone as the online price was $99. I did this, was advised by the online rep that she would set up an account, and all I would need to do was go into my locale store and they would transfer my phone number.

Went into the local mall store and was advised they could not do the transfer I would need to go to a corporate store. Went into the Melbourne store and was advised I not only would have to return the phone back and be charged a restocking fee, I would have to purchase the phone through the store for the price of $300. I did everything that the online rep told me to do, and I can't do what I originally wanted to do, which is to keep my same phone number I am returning the 5S and never doing business with AT&T. I will go to Verizon and set up my service through them, as I will be able to keep my phone number. I have been with AT&T for close to 20 years and this is the way you treat your customers. Thank you for all that you have done.

I closed my AT&T account on January 31, 20015, witnessed on that date by 4 persons. AT&T is still billing me more than I originally was billed every month since I closed my account. One month it was over $300.00!!!! Every month on the 2nd I am billed by you taking my money from a bank account. I finally had to close my account. I am 81 years old and have a fixed income. I have to borrow for gas and other items as you take all of my extra money from an account that was closed back on January 31, 2015. Give me back my money.

Now you have started to charge me an additional bill for my phone; no account number visible, verified by a customer supervisor. I DO NOT HAVE AN AAT&T ACCOUNT. I HAVE COX. I WANT AN IMMEDIATE REFUND FOR ALL THE CHARAGES YOU TOOK FROM ME WITHOUT MY PERMISSON. ELDER FRAUD IS JUST AROUND THE CORNER ALONG WIWTH ELDERBUSE AS I AM DEVISTATED, DEPRESSED AND ETC. BECAUSE YOU ARE TAKING ALL MY MONEY AND I HAVE A CLOSED ACCOUNT WITH YOU. Immediate action needs to be taken NOW.

We noticed a charge to our home line for long distance. Since our plan with AT&T was for unlimited free long distance, this was naturally a cause for concern. We called the customer service line and they looked into it, explaining that we were "slammed". "Slamming" is basically a scam where one company calls AT&T (and I presume other carriers as well) and tells them that you have authorized the new long distance carrier. AT&T says "Okay!" and starts incorporating their charges into you AT&T bill. That's it. No phone call, email, text, carrier pigeon, smoke signal; nothing to the customer from AT&T asking if you did indeed authorize there change.

When I call AT&T, I have to answer 57 questions to get a customer service rep to agree that I am the person on the account. But they just take "company XYZ" at their word? And why in the world would I switch from free long to distance to paying for long distance? Anyway, multiple phone calls to the customer service line, dealing with multiple people, all who have said that it was indeed fraudulent, will be taken care of, and that it wouldn't affect my services. That was December. This is almost May. Since then we have had our internet service suspended every month when the new bill posts. Suspended for non-payment. Non-payment for a fraudulent amount. Each phone call results in a long wait, a long discussion, and MORE assurances that it will be taken care of. Assurances that all they're waiting for is "company XYZ" to reverse the charges. Does that make any sense?!?

Now my internet is completely suspended, until we pay the outstanding balance. The FRAUDULENT outstanding balance. This is after months of paying our bill, our legitimate charges, and having internet restored in 24-48 hours. Now, I'm being told that we have to pay the entire amount, and that the money will be refunded to me when the discrepancy clears. Right... In supposed to take them at their word after months of fighting with this. And just fork over $300 dollars, which, if I get back will probably be in the form of a bill credit, instead a cash refund.

I would switch carriers, but I live in an area where I need a land line due to spotty cell service, and they are my ONLY option for internet, other than satellite. I just want this cleared up and some acknowledgement for the insane difficulty it has taken thus far!

I have been trying to straighten out my bill with AT&T for quite some time. In Oct. 2014, AT&T called me at least 2-3 times a day, to get me to switch from Dish to Direct. They made me an offer to lower my bill. I was content with Dish, but they pushed me to switch to Direct. I am leaglly blind and on a fixed income. I have to stay on a budget. Therefore, I took what I thought was the better deal, and it has been nothing but a nightmare. I paided my bill in Oct. 2014. Toward the end of Oct., they installed Direct TV. Then the Nov. bill came, and I paid it. Then at the end of Nov. I was sent another bill. I called to straighten it out, talked to 4 to 5 people. I thought it was fine until the same thing happened every month and this is now April 2015. I am now getting late fees.

Today, when I called I was on the phone for over 4 hours, and they hung up on me twice. I have been a customer with AT&T for 36 years I stay home almost all the time, watch a lot of TV, talk on the phone, and lately using the internet. However, I am thinking of canceling it all. If someone in the United States can't call me and straighten this out then I'm going elsewhere. I am not happy with the things I have learned from talking with so many people for so many months like; you have operaters out of the US so you don't have to pay them as much, that you have operators transfered to so many people just so the customer will give up. And a few other things. If I don't get this issue solved I will contact the BBB.

Ive never had a problem paying my bill when it was person to person payment. AT&T installed a machine, and it would print out a receipt, but later I found out they wouldn't accept my payment. This went on for 2 month. I made an effort to make payments, and they would not accept a check in person. I also had reception problems in my area and made numerous calls to technical support. The store in Stevens Point, WI issued me a micro cell to obtain better reception, phone upgrade ect. I am willing to pay my outstanding bill in the amount of $167.14 and asking that the early termination fee be waived for the simple fact of no reception. I have called customer service only to be handed to various people resulting in being cut off or disconnected. I have made many efforts and attempts to clear this matter. I am told if it isn't paid it will go to collections. I tried to pay several times and in person but they wont' take it!!!!!!!!

I went to the local ATT store in Brewton, AL on 4/18/15 to resolve an issue with my phone. Eric, the representative assisted me, and he really made me angry when he starts to talk about my cell phone saying "this is the slowest phone I've ever seen". And I replied to him saying "my phone is what I can afford.. It might have cost me $59 but was all I can afford at this time and I'm not able to pay three and five hundred dollars for a phone I got what I could afford". So after resetting my phone, I was checking to make sure everything was working. I couldn't pull up my pictures from the memory card to the phone, he starts saying this phone is so outdated in very sarcastic way. I feel that he was very unprofessional, and he did not have the right to speak to me. I did not appreciate the things he said. I am a valued customer who chose AT&T as my provider and been a loyal customer for over 10 years and did not deserve this type of action.

Internet sucks. False Advertising on "High Speed Internet." Always slows down randomly, especially around when it's about time when my bill is due for the internet. Fixed your internet and your false advertising AT&T. Don't put high speed when it's no where close to being fast.

I visited AT&T located in a Walmart Store, Mayaguez Mall Shopping Center The AT&T Representant offered me an Offer including the equipment of a “Nokia Lumia 635” with the activation and Data Plan for 1 month, for the amount of $101.64 (including taxes). I accepted and paid with my db card, she prepared the Receipt for the amount of $101.64 and gave it to me.

On 4/15/15 night time I realized when tried to use the phone, that it wasn’t working, so in the morning, I opened my banking account, and I found out that instead of subtracting the amount of the deal, AT&T withdraw from my account a non authorized payment of $156.71. This is not Legal, according to Law.

I try to contact AT&T, but it seems that they don’t have departments to attend these issues, only one person from AT&T answered and said “that this corresponds to Walmart”, that AT&T has nothing to do with that. We all know that Walmart just rents these companies, small spaces, but the employees and the merchandise are from AT&T. Isnt this called a Fraud?? If I dont let this make public, is going to keep happening to other clients...

I have been having nothing but trouble with at&t for the past year, year and a half with their customer service on the phone. one recent complaint was when the second phone I had on my account was stolen. I called at&t explained what happened. they immediately deactivated that phone and whatever else to it so that it couldn't be used. good so far. I told them I had another at&t phone to reactivate. It was a prepaid at&t phone the android Avail 2. I asked If I could activate that temporarily till I decided what I wanted to do as far as getting a replacement phone permanently. not a problem. great!!! Not so great after having it reactivated from day one we had nothing but problems with it. it started out to where it wouldn't log on to any wifi. only Data. than it wouldn't even do that after a week and a half. 2 weeks into that it started to receive late text messages, from an hour up to 2 days late. than it started to drop calls.

basically it got worse till the point where it didn't work at all. Yes I called with in the first 2 weeks. they said they would look into it. and get back to me in three days. never heard from them, phone getting worse. called again, same response. no call back. I waited for another 2 weeks to where at that point the pone was really getting bad, dropped calls, not receiving texts, or no texts. I got a hold of Jordan, he said he would personally look into and stay on top of it till he got it resolved. he also mentioned that its possible that due to the Android Avail 2 being a 3G phone that it is no longer updated. they stopped updating the software for that phone. he got back to me on the day he said he would with no new news. said he would continue looking into it and get back with me. didn't hear from him again. basically I called back to say im canceling the whole contract on both phones and services and what do you know. they immediately redirected my call to recovery services and bent over backwards to keep me as a customer.

than just today, 4/16/15 I tried to call to see what my options were for an already prepaid arrangement for $49 to be automatically withdrawn from my acct on 4/17/15. I explained my situation making sure I told them that my bank acct was in the negative and I had no money to pay this. after explaining that the customer rep said can I pay $20 today on it????? I get a bit upset and started to reiterate again my situation and as I was doing so she hung up on me. I called back got a hold of a different rep. explained a third time what was going on with my situation making sure she understood what being in the negative in my bank acct was and in doing so got hung up on a second time. therefore I am at the point to where im ready to leave at&t completely for their lack of customer care and understanding, which by the way is a word they clearly do not know. there is more to both of these complaints and I would like to know what at&t is going to do about this??? the ball is in your court as they say.

AT&T (without our knowledge or consent) decided to change how we receive our e-mail. We had absolutely no problem with our Outlook Express or receiving or sending e-mail or opening up attachments and/or documents. AT&T has brought us back to dial-up internet (remember that) & yes, we have WIFI, but it does no good. Our service went from passable to snail pace. I can't stand trying to get on line and opening up something and they''ve even dropped e-mails I had received when the whole turnaround took place. I've been missing e-mails from the end of March that are NOWHERE!? Mostly I sit by & watch the "Connecting" spin by for hours & hours (it definitely feels that way) until I get so frustrated that I shut down everything. Is this what I pay for? I'm beginning to think that dial-up was faster.

What do you have to say, AT&T!!!!!!! Why isn't my internet & e-mail faster? Do you need to give me a new modem? Believe it or not, that's how we're getting our wireless!!!!! There has to be a better way!

i moved to Cibolo from JB San Antonio to a new house, I order service for my new house 228 antrium cibolo, tx 78108. My wife and myself we call several times to get a service connected, I had been given several appointments; there are always different excuses as why they could not perform the installation, up to today between my wife and I; we had talked to AT & T representatives several times and they all have the solution to fix the problem, but after a week I still do not have service, I started getting text as well as when they will be at my house then another text says it will be re-schedule; somehow they could not find my address as I said it is a new house so I gave then the subdivision name (Turning Stone) and all of a sudden, my new address according to AT & T is 216 Antrium and not 228 Antrium; by the way 216 is a place for a house that has not been billed. they call me today several different numbers and then one time they say we need your SSN to run your credit, I am not sure it is AT & T; why waited after a week to ask me the day that I called; at that time I new I was calling AT & T; at this point i get many different numbers telling me that they will be at my house and then when they show up; oh no we can't connect you until they add a box, that was today. supposedly all the notes are added for each time that I called, but when they make a mistake, somehow they do not know how it happens, and all of a sudden they want my SSN. This is not the first time I have AT & T, they have my personal info on file. could somebody help me to get the internet connected, unfortunately I do not have access to internet, so I can get a call and I will verify that the number belongs to AT & T before I can give my personal info.

On March 12, I visited the Authorized Retailer located at 701 North Central Expressway in Plano TX. I went there to inquire about up-grading my phone to the I-Phone 6S. I was very disappointed in the service I received. I was greeted at the door, asked the nature of my visit and told to have a seat. I waited 45 minutes and observed other customers being serviced. I thought the sales representative was not aware that I was waiting, so I went to the desk to inquire and was told "I am leaving, you must find someone else to assist you."

I waited another 15 minutes, then I went to the greeter to voice my concerns. While speaking to her, another customer came in and was serviced immediately, at that point I left the establishment. Following this encounter I received a home survey asking if I would recommend this company because I have been a long time customer, I replied NO and shared with her the above incident, she apologized and suggested I file this complaint. I would suggest the staff at the above location have some training on Customer Service procedures. My husband called the home office to report this same incident and was told to submit the complaint in writing. I would appreciate it if you would send me the address of the home office.

We had some elements of our AT&T phone service changed in January, 2015. Since then we have had increasing problems with internet access, chiefly in the late morning, afternoon and evening, to the extent that our tablets (both Andriod and iOS) cannot access the internet at all. I've tried calling to resolve this but have been passed from person to person and repeatedly placed on hold without help. Two of the people I talked to had heavy accents and were difficult to understand and the background noise was so loud that they were difficult to hear (if AT&T is farming out its tech support to firms outside the US, I can tell you I expect to deal with US citizens who can, at the least, speak understandable English). To date, I've spent a great deal of time on the phone and am no closer to resolving the problem than when I started and am absolutely disgusted with AT&T's lack of support and confusing and multiple departments and phone numbers (one number I was given to call, 800-331-0500, gave me a series of commercials, none of which I was able to escape and provided no help and I finally hung up in disgust). If I cannot quickly get this internet issue resolved, AT&T will lose my wife and I as customers. We certainly have other, multiple, choices for our internet, phone and TV service. Dennis Hecht

I placed an order for a new phone service at my apartment as my home in SandSprings Oklahoma was severly damaged by the March tornado. The person took all of my information and gave me the new phone number. The order was never entered and I was hung up on by the associate when I asked too many questions Tuesday morning. The phone at my residence was disconnected and there was no oprder to add a new phone to the new address. This is no way to treat the elderly AT&T customers, especially when a tornado hit their house.

I got a wireless bill and was charged over $580 for a phone that you sent me. I returned the old phone to your store and I got many AT&T emails and texts saying that my warranty device was received back to you, the warranty was scanned and on its way to the warranty department. Then I got another text message stating that you received the device then you turn around and charge me for it! I'm not going to pay for a phone that I do not even have! This is highway robbery from a big money-grabbing corporation. I will not stand for this AT&T!!

I was trying to disconnect my business service and it took 28 minutes to do it and I was only on hold for about 4 of those minutes. The first girl I talked to was very polite and efficient and transferred me to the disconnect dept. very quickly. Then my experience turned into a nightmare. The girl kept trying to get me to try other options besides disconnecting. After repeatedly telling her that I just wanted to disconnect, I had to get rude and threaten to complain to her supervisor. If you have 28 minutes, I would suggest that you listen to my call. I will never do business with AT&T again and I have been a customer for almost 20 years. I am 55 years old and this is only the second time that I have ever complained about to a business about one of their employees.

ATT technician came to the house about ten days ago to increase upload on internet. He left cable exposed in garden area and someone else was supposed to come and bury it. We are still waiting and meanwhile my concern is that the gardener or his crew can inadvertently cut the cable. I will not accept responsibility for any damage to cable as this seems to be incompetence on ATT's part. Also the TV cable system is a joke, keep getting "no information available" so it's a guessing job as far as programs are concerned. Any attempt at phoning ATT is also a joke as the lines are "dead" or ignored.