AT&T Complaints Continued... (Page 13)1248+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I have been trying for four years now to get namr corrections made on my AT&T home phone service. My father passed four years ago so I have been trying time after time to get the phone service at my residence transfered into my name. Well everytime I call I have to give my fathers info (since I am the one who has alway handeled and paid for the service since day one)well long long story short AT&T has yet to correct the situation they dont listen to what there customers are telling them they add services not requested and if you ever try to call them get ready to be on hold for a small eternity…..AT&T really sux in my opinion and Im ready to call Vonage and give them a try
On June 10, 2011, our local DSL and phone lines were cut by a local traffic accident (the DSL Phone Lines were cut). While AT&T sent out its technicians to repair the line and hardware, it made absolutely no attempt to restore local residents phone lines and DSL. Some neighbors were brought back on line, while the majority (from an actual Technician at AT&T) were not, and our house was one of them. After almost a week of no phones and DSL, I went to the AT&T website at work and set up an appointment for service for June 18,2011.
While I did demand a week’s refund for lost service and received it after making a formal on-line complaint to AT&T, I am still outraged at the arrogance of AT&T and will now make it a crusade to contact my Congressman and Senators and inquire about anti-trust issues. How is it that our country is becoming more like Russia in terms of fewer (remember the 19th century oligarchs) companies to choose from regarding phone and DSL, as well as other associated services?? Verizon is almost as bad when it comes to cell phones.
What choices do we have and why can’t our Congress put forward bills that will allow increased phone, cell, and internet provider competition, with better customer service, at a lower cost?? It must be due to the power of the lobbies in the US. Yet, American consumers like myself don’t complain until it happens to them. I say that word needs to get out about AT&T (SBC) and it begins to happen now! Time for the kitty to begin hissing…..
Had AT&T service, upgraded to Iphone that didn’t work.. after 4.5 hrs on phone with cust service got them to take it back w/o charging me… Then had soooo much trouble getting a phone activated so I would have a phone to use while the IPhone was being sent back.. still haven’t shown where they have recieved the Iphone back, numerous calls to cust service and can’t get anything resolved, meanwhile my phone works sometimes and sometimes not,, a big deal considering this is my life line for work.
Anyway, called today to tell them to just turn it off and I would get another carrier and of course they are going to charge me $349.00 for ending my contract early because they still show me having an upgrade. Can’t every get anything resolved by calling customer service… so I’m just stuck with shotty service on an old janko phone and paying a full premium bill until they decide they can work something out for me. I WILL NEVE SAY ANYTHING GOOD ABOUT AT&T. They haven’t even attempted to fix the problem….
I’m from Dumas, Texas. I have a iPhone 4, so it’s 3G compatible but we have no 3G here!!! I was told my AT&T themselves that we would get 3G by the beginning of the year 2011….it’s June no 3G! Your competitors Verizon and sprint have 3G here n Verizon has 4G I’m stuck in a STUPID contract with no service and I know of other people who might brake there contracts I’m telling all of my friend to not get AT&T prove me wrong! Get 3G service in my area AT&T already!
On November 8, 2011 I purchased 3 iphones. I picked them up on November 10, 2011. They were returned on November 14, 2011. I was originally promised an instant refund if they were returned within 14 days. I have been calling nearly everyday since then and have been told that the refund was being processed. Today January 25, 2012 I am being told that if they refund me I would owe them money. If I only had the iphones for 3 days how that is possible. $354.00 is what Sprint owes me.
Is there anyone that can explain this to me. I can’t afford to give over $300.00 to a corporation. I lost my job and returned these iphone within the time alloted.
OMG, Im so pissed I could scream! Back in March I called AT&T to discuss a discrepancy on my phone bill – I was later advised about all products and services.. at the time I was with Direct TV – the representative was very knowledgable and I was very much interested in switching to U-verse – I was offered a $250 cash rebate for doing so and was advised it would take 4-6wks to obtain my “postcard”…so I waited. April I called due to lagging wireless connectivity – I was persuaded to upgrade my AT&T internet and was offered a $20 gift card. (I took it) also inquired about the $250 – in which I was told, it’s still processing.
This morning, I logged in to AT&T to check the status of both rebates – the $20 gift card expired, and was told the $250 never existed – I was told I am eligible to receive $100 rebate and getting over $400 off my bill each month. WHAT THE HELL~!!!! The rebate the ONLY reason why I switched. The AT&T representative was very nice, and she did reactivate the $20 gift card, but told me because I called today… IT WILL NOW TAKE 4-6WKS TO OBTAIN MY $100 GIFT CARD. Really? My bill is $210 per month – I have automatic billing set up so they will always get paid on time.. and now i have to wait an additional 4-6wks?
I’m angry and hurt.. I appreciate being scammmed!
getting respect out of at&t costumer service is just not going to happen. at&t suffers from the same problem they always have, arrogance. when congress broke up at&t years ago it was because at&t owned all the transmission lines. they could care less if you were happy with your service because they were the only way to make a phone call. today they still operate the same way, except they now black mail you into excepting bad service, at&t can and will enforce the contract you signed. the only way to stop at&t from telling you to go to hell, is to tell them to go to hell.
once your contract is up, look for a phone co. not affilitated with at&t. they spend millions to pretend they are a good co. but anyone who ever signed a contract knows better. when their stock price starts falling, then and only then will at&t change.
On March 22, 2011 I called AT&T to inquire about signing up for a package deal for TV, Internet and Telephone. The Person I talked to was John and he gave me a phone number to call him back if I decided to purchase. I called and he didn’t answer but called me right back and in our ensuing conversation he told me I could have a package deal for AT&T U-Verse U200, phone and wireless internet for $90.00 per month, including taxes and no contract. He did not mention there was a 6 month or year this price was good for. The service was installed on March31st.
I did not receive a bill and until I received a cut off notice for $436, did I have any idea. After calling AT&T and complaining, They credited me for $100 and I had to pay $146 that day. They said they were billing me online, which was I was not told. I demanded a paper billing and they said they would do that, but my AT&T monthly bill would be $190.00. I was on the phone with several persons and Josh from billing told me it could be brought down to $108.00 plus tax. I said that would work. I still didn’t receive any paper bill and so on June 3rd, I talked to Diane and she wouldn’t back down on the price of $190.
She finally said I was able to get their promotion and brought down the monthly bill to $135 plus taxes. She also said I should have been getting a paper bill. Also she said she was sending me a $100 VISA card. I was at first told I would get a VISA card for $250, plus get HBO and Cinemax free for 3 months. I never received either of these things. Every time I talked to anyone I got a different story. I am thoroughly disgusted with AT&T and am in the process of looking elsewhere for service.
I wanted to switch to AT&T Uverse last MLB season, but they didn’t offer PeachTree TV. We are huge Altlana Braves fans and MLB fans as well. Then I discovered that FSS and FS were going to cover the games so I decided to switch to AT&T Uverse. I related my story about Peachtree TV to the AT&T sales guy (Keith Moore) and he said, “Yes, FSS and FS are carrying the games.” He neglected to tell me they were all blacked out. Not only Braves, but Yankees, Mets, Reds, Indians are all blacked out. I live in South Carolina. Not likely I’m going to hop in my care and go to NYC to see a Yankees’ game. And trying to get a support person on the phone is nigh on impossible. We are swithching back to TWC.
I ordered internet service from at&t on 6-02-11. I was given an account number and was told I would get my moderm by ups by 6-7-11, and that to call the 877 number to activate service by 7pm on 6-7-11. I never received my moderm and no email confirmation or anything. I called att on 6-8-11 and was told no ordered for service could be found. I also was told I wasn’t suppose to be given an account number when ordering, but an order ID number. I had to give all my personal info again, and the at&t rep continue to misquote my info back to me. It seemed like a game to him.
I decided to call and speak to a different at&t rep 3 hours later and was told my first order didn’t go through cause of credit. I just checked my credit scores and all 3 agency shows my scores to be over 700. The only at&t rep that seemed to be concerned and did the right thing was the one that cancelled my order. At least I hope that to be the case.
OMG where do I start with phoneclaim.com/att??? Defective AT&T phone from an insurance claim… they are going to send me a “charger and battery” for keys that don’t work???? Two phone calls, half hour the first one only to be cut off and have the jerk not call me back, then to call three days later and be told, “no, you never called.
We keep a record of every call and visit to the website phoneclaim.com/att and you didn’t call”… and resolution? Send me a battery and charger…. For an AT&T phone that hasn’t worked since I got it!! Second complaint is NO ONE TO TALK TO ABOUT COMPLAINTS!!!!! Daughter alone away from home for first time in life.
I’ve been an AT&T customer for SIX years and now all of a sudden AT&T insurance (Asurion) needs a signed NOTORIZED affidavit, copy of my license, copy of my bill so I can get my daughter who, once again, is out of town for THE FIRST TIME IN HER LIFE…. not out of town, 1200 miles away from home in flood ravaged, tornado ridden tennessee with NO PHONE… a replacement phone for the one she DOESN’T HAVE. I know I may not be making any sense but I am SO TICKED OFF RIGHT NOW with phoneclaim.com/att!
I am writing this letter to express my great disappointment with the service that I have received from AT&T regarding my order for internet service at my residence. At the beginning of March I called to order new internet service and cancel my existing service of phone and internet. I stated to the person that answered the phone, after I had chosen DISCONNECT as the option, that I wished to disconnect my service and open up a new account but she told me that it would be much easier for me and quicker if I just transferred my service and did not disconnect it.
She assured me that the line was set up for Internet and that the person that had lived in this location before me had it and it was just turned off so it was just a matter of getting someone out there to turn it back on. That was far from true as it turns out when she transferred the account she inputted it as a Business Account. A few days later I received the Modem and other equipment. When I called a few days later I was told there was no such account in the Residential Phone area. I then spent hours each day trying to resolve the issue.
Finally, I got someone that did some research and found that the account was set up as a business account and that is why I was not able to get any answers regarding this. I was also told that it was not just Internet but also phone service that I had gotten. I explained that I only wanted Internet service and her suggestion was to cancel that order and start a new one as a Residential account. I was told at this point it would be another 2 weeks until someone could come out to turn on the Internet service line for me. I came home one day about a week later and saw an AT&T technician on the pole outside my house and he told me there was some problem with the line that goes to the box down the street and he would have to put in a service order to resolve this issue.
I asked him how long this might take and he said he would try to get someone out the next day. After 3 days I called customer service and was told there was no such order on my file and they did not know why someone would tell me that there was a problem with the line. Also I was told at that point that there had never been internet service at this location in the past or phone service and she did not know why the person that had originally taken my order would tell me there was. I was then asked for an alternate contact number in case I got disconnected. Well 2 minutes later as I was put on hold the phone disconnected. Nobody called me back so I went through the whole process again of calling and talking with someone.
I have to say I have spent so many hours inputting my phone number just to have a customer rep ask me for the number again. Then I get asked for my address, my first and last name and then the last 4 digits of my Social Security Number. I can’t believe that there is no way for me to talk to someone that I have already explained everything to. No last names can be given, no extensions are available. No locations as to where the Rep is located are allowed for Security Reasons. I think that is so unfair that your company can ask me for all my personal information but I am not allowed to even know who I am talking with.
Well back to my experience with your company. After this last time of talking to another Rep I was told that the line needed to be “Trunked”. Since I do not work for a phone company I did not know what that was nor do I to this day. I asked the Rep if she could help me get the Internet hooked up and again I was given another date. That day came and went. So now we are into April. All of March has gone by and we are into April. I was given another date in the middle of April. Again that day came and went and nobody came, nobody called, nothing. I then received another package from your company with additional filters and equipment. I called again and talked to what now has to be the 30th person regarding hooking up 1 internet line.
At this point I explained to them my dissatisfaction of the whole process and explained that I did not want to go forward with AT&T and instead would go with Comcast as I could have that set up in one day. I also stated how I had been a customer with your company for over 35 years and that I was so disappointed that a Communication Giant such as yourselves are not very good at communicating with customers. At that point I was asked what it would take to keep me as a customer and make me happy. I said that I would love to have a jack moved in the house next to where I wanted to have the computer set up. I was told that they would install a jack for me at no charge when they came to figure out the internet line.
I asked the Rep is she had the authority to do this and she assured me she could. At that point I was feeling satisfied with the solution even though it had been so long in coming. I was told that the person would be at my house on April 25, 2011 between the hours of 7:00am and 12:00 noon. I waited home all day and at 12:30 pm I again called a customer Rep and was told that my appointment was confirmed for before noon and that I should be patient. I explained to her that it was already 12:30 in my time zone and then I was put on hold. About 10 minutes later I was told that she had contacted dispatch and the tech was running late and that they could not tell me when they would get to the house.
Just before 2:00pm I got a call from the Tech saying he was running late. After he showed up at my house I explained to him the situation and that this was supposed to be a no charge visit. He then told me that the number I had been given was the wrong number. He said alright and went about get the Internet Line turned on and installing the Jack. By the time he left I was able to get on the Internet for the first time since my first order in the beginning of March. I was really happy at that point. So the first day I could actually get on the Internet through AT&T was April 25, 2011.
3 days later I go by my old house and there is a bill from AT&T in the amount of $89.02 for the number that was never working at the new house. I then spent another few hours calling Customer Service and finally talked to an Allan regarding my bill. He credited me the amount and confirmed my new address on Center Avenue and assured me that any new bills would go there. I asked him to check to see if I was just getting Internet service on my new account and he confirmed I was. I then expressed my concerns about the no charge jack installation since I just received this erroneous bill and he checked on my account and said he could see the work order and that there was no charge for it and that my new bills would be for $21.58 per month and all new bills would be sent to my new address.
About 2 weeks ago I was unable to get on line and called the Internet Department for help. The Rep was very nice and spent over an hour with me trying to troubleshoot my problem. She said she was unable to detect my modem and there was nothing else she could do but send me out a new one. She told me that there would be a packing slip for me to return the old modem in the box that the new modem would arrive in. Well a few days later a new modem arrived with other equipment but there was no return package slip in the box. I now have 2 modems, about 12 filters and other items in my possession.
On Monday, May 23 I went by my old house to check the mail and there was a new bill from AT&T for my new number for $311.09 I again called Customer Service and was told that I owed $289.51 plus my internet service and that nobody has the authority to give me a free jack installed at my residence. The bill doesn’t even mention a jack. It says Charge for deregulated wiring in 3 categories ranging from $260.00 to $4.25. I explained this to the Rep on the phone and she was so rude and told me she did not know what these charges were but that I was responsible. I then asked to speak to a supervisor.
She told me that she was going to put me on a Hard Hold. I asked her what she meant and she again said a Hard Hold. I explained to her that I do not work for a Phone company and did not know what that meant. She then explained that it was hold that I would hear music while I waited for a supervisor. Well she did not put me on a hard hold. I could hear her talking to her supervisor that she was going to keep me on hold until I hung up. She then said she could take care of the issue but didn’t like my attitude and laughed and then came back on the line to me and said she was transferring me to her supervisor. The Supervisor got on the phone and said that she would credit me $85.00 but that is all she would do.
I asked for her Supervisor and was told that I could not speak to them. I inquired to why and was told to hold. At that point the line went dead. I again called back and talked to a Mark who said he would put in a request for someone to call me. I am still waiting. Yesterday, May 25, I called customer service to check on an update and talked to Annabelle. She said she was unable to help me but would transfer me to the Repair area as that is where the billing came from. She transferred me to Michelle but it was in the Uverse department and she was not able to help. She then transferred me to the billing department who said he could not help and I needed the collection department.
He said he would transfer me and instead sent me to the same automated system that I had started with 2 hours previously. I then found the number to the person that installed the Jack at my house. I called him up and he remembered doing the work. When I asked him if he remembered me saying when he arrived that this was supposed to be free of charge he confirmed hearing me say that. He then went on to say that everyone tells him that and that he had every intention of sending in a bill for the work. I wonder if everyone that tells him that it is supposed to be free of charge is because that is the answer they get from a Customer Service Rep. If I had known that I would have been billed even $1.00 (One Dollar) I would have asked him to leave before he even started the work.
I have spent at least 3 hours each week since I first called to set up my service. I can not tell you how frustrating it is trying to resolve an issue with your Company. It is so disappointing. I have to say that if just one person had called me in the past 2 months to say that they were sorry for the inconvenience, sent me a note or anything it would go a long way to making someone feel better. Unfortunately I have found out from some of the Reps that although they ask for an alternate contact number in case there is a disconnection once you are disconnected they are immediately transferred to the next person waiting in line and are unable to call anyone back.
When your Customer Reps answer the phone they always say something like “How can I make you a very satisfied customer today”. Well that is a great motto but I feel that either your reps are not given the authority to do what needs to be done to help a customer or that line is bogus. It is so disappointing to see how this whole process works. At this point I want the $289.51 removed from my bill, I want a letter stating that this was done, a written apology over this whole situation and a contact name and number to someone that I can talk to if another situation like this arises again.
Thank you for your time on this matter.
EMAIL: PAULGREGORYREALTOR [at] YAHOO.COM
AT&T is over billing me and they told me that the 2nd payment would have been least then 80 dollars turned out they where lying it was still 80 dollars. Some times when I tell them I want changes or cancellations they hang up the phone. I hate AT&T they are a fraud. AT&T need to be shut down and sent to court and forces to give customers there money back. They try to over talk you over the phone and always saying they can not hear you so they can discuss your case and try to change the way they talk to you. I want to show my bill and speak to some one in person because over the phone AT&T plays games and I will never do business with AT&T for a residence service or a business service. I want to talk to a lawyer to get my money back.
I was with Verizon for 10 yrs, never had a problem with their service at all. When AT&T called saying they could give better service for alot less we took the offer since money was a little tight. Since we were cancelling our Verizon contract early and had 3 lines At&T offered, via written communication, to give us credit for all the early cancel fees. I got my first bill not credits for the cancellation fees, I called AT&T and was told the sales rep that promised had left and they could not confirm the credits, even though I had email proof. After getting nowhere I dropped the issue. Only 1 phone on my account has data plan.
3/15/11 I needed to add a 4th line. I went into a local AT&T store, gave them authorization to add a 4th line for an additional $9.99p/m picked a simple flip phone, with no data plan capabilites. I specifically stated that no data plan was needed 3/16/11 I left for vacation out of the country for 3 weeks. On returning i get an $840 cell phone bill. When I checked the bill, I found that not only was a line added, but data plans for this ph (that did not have data capabilities), but the other 2 lines on my account were added data plans, some unlimited voice-voice plans, unlimited SMS plans TO EACH PHONE.
To make it worse, my personal phone, that was not due for upgrade until 2012 had a contract renewal and upgrade to an I-Phone. I went back to the store and asked them to remove all the items that were put on. Of course NO ONE knows how they got put on. While standing at the store they went online and told me they had changed the phone back to my regular phone and that all the additional charges would be removed. weekend and half later I get a notice from AT&T that my service will be disconnected if Ididn’t pay the $840. I checked my account online and discovered that not one thing had been changed.
So I have no idea what they were doing while I was at the store but they did not do what they said they were doing. I called AT&T CS direct, spent over an hour on the phone trying to convince the CSR that I did not have an Iphone – no contract – thank fully the women was nice and removed all the unauthorized additions and changed my phone back. I am going to switch back to Verizon. I do not trust AT&T. There business practices are deceptive and there is no one to complain to as the stores and CSR’s on their CS lines dont give a dam. I do intend to file a complaint with the attorney generals office and bbb.
I recently discovered another person who has been having similar problems for the past 6 months.
AT&T is the acronym for American Telephone and Telegraph Company. As I write this, I am waiting for an AT&T representative to come and repair/replace one of the boxes (made in China) which failed after only 5 months. This is after I called AT&T customer service (a call center in India) and this was after my service was down (the loss of my telephone, internet and TV services) that was due to a “network” error that was not fixed until the tech in (again) India was at work (my service was down for over 10 hours, approximately the time difference between USA and India).
The AT&T call center (again in India) scheduled an appointment for a service tech to come out and check my equipment the following day because after the “outage in my area” was addressed the equipment (made in China) did not come back up. After waiting the 4 hour time window, I finally called and asked where the tech was. The appointment was canceled for reasons unknown. This was from an AT&T customer call center located in Canada. At least I could understand that person’s English. I am currently writing this as I continue to wait again during another 4 hour window for a tech to perhaps show up.
If you go to their web site for open positions, at least in my area you are required to be bi-lingual in both Spanish and English. When you call AT&T, you are prompted for Spanish first and them for English. As an American, I ask all Americans to stop supporting economic terrorists (companies that outsource jobs to overseas and other countries) such as AT&T. First they are crippling our economy by not employing Americans here in the USA and by purchasing their equipment produced in other countries (China-I guess you get what you pay for which is why it failed after only 5 months).
And AT&T should change their “A” to “I” (India Telephone and Telegraph) or “C” (China Telephone and Telegraph) because they no longer stand for America. Again, the poor service and equipment is produced/provided by countries that employ incompetent people which is evidenced by the poor service.
Where shall I start? Maybe I’m aggravated that every week I get at least two brochures in the mail from AT&T extolling the virtues of U-verse, with some outlandish price advertised. The brochures and letters from AT&T have been coming for the last year. Obviously, if they are sending them to every house in the country,(or even 1/10th. of the households), it’s costing them gajillions to promote their product, a product that is, (as far as I can determine), NOT being accepted by the public. (Well, maybe it’s being purchased by some folks that don’t know the value of money because they are making more $$$ than they deserve).
Regardless, whether AT&T mail advertises their U-verse alone, or in bundles, if you go to the televison, you’ll see them advertising the very same thing at $20-$30 less. There are those folks out there that have virtually nothing going through their heads, don’t have a useful outlet for their free time and can sit hour after hour watching crap on television. These must be the people that have agreed to pay the big money to AT&T. There’s no fixing stupid. For those folks thinking of spending their childrens inheritance on U-verse, GO TO GOOGLE AND TYPE IN “U-verse scam” That should give you a few things to think about.
What AT&T calls customer support is a misnomer, based on my past experience calling for “support”, I’ve found out that there is no real support. Recently, after going through all the standard support Q&A and unplugging and then reconnecting the HDMI cable, at the request of the rep, several times, I was told that I have a bad HDMI cable (which they supplied upon installation just 4 months ago). After hanging up with the “support” rep, I went back to my TV — that still had no picture, just static/snow on the screen — and I decided to try unplugging the power cord to the TV and then plugging it back in again, then I pressed the AT&T button on the remote control.
I can’t explain why, but this resolved the issue and all of a sudden I had a picture again and all the channels were available. So, obviously, the HDMI cable wasn’t bad! Guess I’ll have to figure out if there is some sort of ritual you can offer to the TV gods, since the traditional support route through AT&T does not work.
I have been with Verizon since about year 2000. I have at times had 5 phones on my plan allways paid on time. I was without any warning sold to att. I had to spend two sat. mornings with my husband at Verizon and att stores trying to figure out what was going on,this is my precious day off. I don’t allways get sat off, going back and forth between Verizon and att to figure out when this was going to take place I had felt I had to put up a fight to stay with Verizon when really they sould be nicer to a client that has been with them for this many years.
My husband on his day off Friday spent 3 hours between Verizon and Att returning these phones we did’nt want from Att.and after all that we had a new plan he did’nt even know what plan and we lost our old plan I liked. We were treated like morans when we were trying to keek our phones we lost the nunbers, passwords. We had to program all that back in. All to stay with Verizon and a plan he did’nt even understand by now. I felt we could of had a heart attack over all of this we were very upset that Verizon did’nt treat us with respect and made us feel like we were people not a number that they had to cut down.
Well It was a very upsetting situation and caused a lot of stress to my husband and I that are older and we have been faithfull to Verizon paying our bills through the years. Badly handled caused a lot of stress I’m just glad either my husband and I didn’t have a heart attack over this we were close at times. The people that tryed to help us at Verizon they didnt even know what was going on but they tryed to help, we know its beyond them they do what they can.
I am here on a visit VISA for a limited period. I got a AT&T go phone prepaid. Everytime I charge $15, the money just vanished without my making calls. Today morning I added USD 15 at around 09:00 hours and by 17:00 by balance is $4.26 I have not made any call nor received any between 09:00 hours and 17:00 hours. The same thing happened the last and the one before that also. This time visited the website and got someone by name Pilar on chat. I am reproducing the text chat below: Thank you for your patience! An AT&T sales representative will be with you shortly. You are now chatting with Pilar, an AT&T sales representative.
Pilar: Thank you for contacting AT&T Online Features Support. How can I help you today?
Suresh: Ok I have go phone prepaid
Pilar: I’ll be happy to help you with your question.
Suresh: My number is 408 858 2477
Suresh: I keep loosing money.
Suresh: The last is today
Suresh: I paid $15 this morning
Suresh: I have not make any calls so far
Suresh: but now my balacnce is $4. something
Pilar: I’m sorry, but for your protection, I am unable to view or make any changes to your account.
Suresh: what do I do?
Pilar: And I’m sorry to hear that. Customer care can help you with your charges.
Pilar: Would you like the number to customer care?
Suresh: Everytime I add $15 the money just vanished even before I get to make any call
Suresh: I would like to
Suresh: 1. Get a history of my payments and billing
Suresh: 2. I WOULD LIKE to make a written complaint about worng charges
Pilar: I understand.
Pilar: Please call Customer Care at 1-800-331-0500. They’ll be happy to help you. Hours of Operation for Customer Care are: M-F 7am-1am, Sat 9 am to 7 pm, & Sun 9am to 10 pm CST. You can also reach customer care by dialing 611 from your phone, if you are able to.
Pilar: Is there anything else I can help with?
Suresh: Can I have the mail Id and surface address please
Suresh: I don’t want to keep hearing the story of a machine
Suresh: that does not evn understand what I have to say
Pilar: I can certainly check on the address for you.
Suresh: I have tried several times and am quite unhappy about it
Suresh: great I am waiting
Pilar: I’m sorry about that. I’m looking up the mailing address for you.
Suresh: Ok I am waiting
Pilar: Thank you for holding.
Pilar: I’m sorry, but there is not an address available. You can call customer care, though.
Pilar: Is there anything else I can help with?
Pilar: Thank you for choosing AT&T. Have a great night!
The chat session has been closed by your AT&T sales representative.
You are not currently in a chat session.
You are not currently in a chat session.
The person could not wait for me to complete my chat but closed the chat session so as to avoid my request
I want an address cuase the customer care is not giving me an option to complaint that every time I charge $15 the money just vanishing without mhy making any phone call.
The lack of customer service and no help when it comes to solving the problems we are having. Instead of working with customer service, they ignored us the know they can get away with it! I have contacted at&t customer service six times since October 2010 at 1-888-707-2840 for a return label so I can return the DSL router and adapter I received from them on October 2010 which did not work. On each and every call they promise to send a return label but no return label has ever been received. On 3 occasions I have requested to speak to a supervisor and each and every time the supervisor was not available and no supervisors ever did call back.
In addition I am been charge $10.00 for a DSL equipment and a $5.00 for a USB adapter every month since October 2010. Definitely a terrible company to do business with.
This is a problem that has happened twice so far when watching Dancing With The Stars on Monday nights. At 8:30 pm (this is on the west coast) a message comes on saying that they will not accept any more calls- the reason is LAME- and so they say do it on line.
The problem is that trying to get on line to vote is too complicated for such a simple act –so this makes voting for the other dancers not likely. I hate this policy- The land-line should remain open for the vote ant that is it! It is an unfair way to bias the vote- GET IT- NOT FAIR! AT&T I want you to make it possible for we on the west coast to vote the whole time the show is on the air-PLEASE!!!
Me and my family have been AT&T customers for years. We live in Texas miles from where the bad fires are at. We havnt been able to use our phones in days because of poor cell phone signal service here. This was a critical time to want your phone to work! We have made complaints with AT&T and they have still done nothing to help us during this time. A total of 5 phones not working, and who knows the amount more of AT&T customers. They should reimburse us for our loss.
Near the end of 2010 I saw an offer to get AT&T high speed internet service for a good price. I think the advertised prices were like $14.95 or $19.95 per month plus the modem free after rebate, but since I did not get the phone service or because I wanted the highest speed I finally had to settle for $24.95 per month. Anyway, the advertisement clearly was the modem would be free after the rebate if you kept the AT&T high speed internet service for 30 days. But as I was going through the sign-up process online I got a bit uneasy feeling as I noticed no more mention was made of the rebate.
Then I received my first bill, charging me $62.05 for the modem plus another $12.95 for shipping and absolutely no mention about the rebate or how to apply for it. I hoped, very slightly, that it would be automatically paid back to me on my second bill, which would be over the 30 day period. Yeah, right. After my second bill I e-mailed AT&T and received a polite response saying how eager they were to help me but basically only saying rebate info would be mailed after up to 6 weeks. Well a few more months went by, still no rebate info arriving, so I e-mailed them again. Another polite response assuring me they really want to help me but offering no actual help. Only a website address and a phone number were given. I hate talking on the phone, so first I went to the website. It asks for my account number… then tells me my account number is not in their system.
Funny, I keep on getting bills in spite of that. The site asks for my service activation date… still no record that I exist. Then it again asks for my internet account number, and/or my Direct TV account number. I again type in my internet service account number. Now it tells me the Direct TV account number is a required field. Well I DO NOT HAVE DIRECT TV. Dead end. So I call the phone number. The automated system puts me on hold. I wait patiently. I wait quite a while. Then a voice comes on and says “Sorry, we are experiencing high call volume today. Goodbye.” THE SYSTEM HANGS UP ON ME. They don’t even bother to disguise it as an accidental disconnect.
The amount of money involved is not actully that much. It just disappoints and irritates me so much that a huge established company like AT&T would make what amounts to a false offer to trick people into becoming customers. Clearly AT&T is, like the song says, “programmed to receive” as far as money is concerned. Everything is set up to encourage you to forget about your rebate, and to put up obstacles to your ever getting it. Perhaps I’m being charitable to even assume it is eventually possible to ever receive the rebate at all. As far as I can tell, they have no intention of ever paying it back.
I don’t even hope to get the shipping cost refunded, of course. But not to refund the modem cost as promised is just a bald-faced ripoff. AT&T mailout advertised DSL internet service for $14.95. I realized the flyer had been in the mailbox for a few months. I called anyway.was told that promotion was no longer good.The phone salesperson pitched me for a higher priced service and was in process of signing me up to have it installed even though I DID NOT state I was ready to do this. I stated that I was gathering info and would not be signing up until after I did some more checking around. The salesperson appeared ticked off and miffed to miss the sale. I had already given my telephone number and social security number to this individual. Coincidently??? shortly thereafter I have money taken from my prepaid telephone account by a “third party” according to Verizon who somehow took it under the pretense of a land phone answering service apparently through text messages.
I find this suspicous of the timing with the AT&T salesperson. I rarely use texting on this phone and didn’t know it was even possible to text to landlines.?? So, continuing with the saga,about a week or so after the contact with AT&T, I see a tv commercial advertising the same thing for $14.95. I call and am told about the $14.95 and the $100 refund of the modem price which will be in the form of a VISA debit card which was to arrive in 4-6 weeks after the start up date for service.I am told the service will start in aproximately 6 days and the modem will be sent UPS. All this proved true.The modem arrived promptly,the service was hooked up as stated. I also asked about any other charges or taxes.
I was told there were no other charges, the iternet is not taxed,no taxes.The shipping of the modem was not going to be charged either.And the $100 would be broken down into $10/month payments for the total of $24.95/mo. My service began on State April7,2011. I received my first bill the first week of May. The total due was $42.86 which for Internet service of $39.36 which was including $3.50 state tax under the title Plans and Services. Under the title Itemized Charges & Credits I have now showing a charge and credit of $49.95 for USB adapter $5 for purchase of USB adapt.(1 of 10 installments) and $34.36 for Direct Xtreme plan. The USB adaptor charge of $49.95 and credit of $49.95 which brings it to the billed amount of $42.86..After a 10 minute wait on automated 888-757-6500 tele.no showing on the bill,Ihang up.
I call again,same thing waiting on the line while “we are busy assisting other customers” This alone rings of arrogance. So the “other AT&T customers” are more important than the ones calling in? Why not get more phone lines and more service reps? to assist all “other customers”?? The convenience of not talking to customers works well to have as little customer contact as possible. So, then I call again and get a cocky young woman with an attitude who tells me the next bill will show the $14.95 but this bill is what it is. Obviously doesn’t know, doesn’t care and it’s all about getting the money. I then am transferred to Reward Dept. since apparently their two computer data bases are not communicating and sharing information ??
The young lady there is pleasant,and offers some suggestions as how to approach resolving the confusion?? She tells me that the previous dept would be who would have to correct any misunderstanding and to ask for a Supervisor and she will connect me.She also tells me that I don’t qualify for the $100 refund since I don’t have AT&T telephone service and this is only for phone customers.Basically passing the buck,but at least she seemed knowledgeable that the phone people taking the orders were not givng accurate information to the callers/and/or lying to get a sale.(this was inferred).
Ok,so I am connected back to the original number and ..you guessed it..the automated recording.. ”We are busy assisting other customers”… I hung up the phone . Needless to say there’s something rotten in Denmark. This is juggling and deception period. No excuses. They get away with this crap everyday. AT&T is too big for it’s britches. And..as a side note, no one seems to state just HOW this touted $100 debit card can be used. On the website info it states HOW it CAN’T be used. So is it just an elusive dream card??? SHARING means CARING. Happy to share with you, America.
ATT Uverse is hard selling their packages, and then coming on install day, not finishing, but disconnecting existing internet service. There they leave you hanging 9 to 10 days for next the next install visit. When you call, no-one can help. This has happened to me and numerous others. ATT Uverse are misrepresenting a product they cannot support which should be reported to the FTC. When the agents are asked if they could operate without internet service for 9 days, they say of course not – yet they are OK with me to be without it for 10 days.
How ironic that an Information Tech Company, can operate this way and get away with it. This is willful negligent behavior that is costing the consumer millions – they deserve to pay big penalties. Upper management there knows exactly what they are doing, this = bad faith and intent = big punitives.
On Nov.30, 2010 I ordered boots for my granddaughter from Uggs. The amount was $95.11. I will never order online again!! They charged my checking account and then 3 days later I received an e-mail from them stating that they did not have that particular boot in stock! Why would they charge my account and not even have the boots available. I have sent them e-mails cancelling the order and wanted my refund! I have numerous e-mails from them stating that they have indeed sent in the refund to my bank! The first e-mail I received from them was on 12/9/2010 stating that they would process my order within 24 hours.
My bank has not received my refund! The person I was dealing with named Angela insists that they have. She is a big liar. I’m still try to get my refund as of April 12,2011! Don’t order online with this company!
Last July (2010) I bought an AT&T Palm Pixie cell phone. This phone has turned out to be a nightmare. It freezes constantly; I have problems with error messages regarding my emails; it won’t power off after being on a long time; I have a hard time “waking it up”; the keypad doesn’t make a full connection many times. I’ve even had to replace the cheap case that it came in four times! I have gotten absolutely nowhere with AT&T. The best they can do is to replace it with a “re-manufactured” phone. In other words, someone else’s problem phone, plus it wouldn’t even come with a battery.
I’m so sick of AT&T and getting the run-around with them I could spit. I can’t wait for my contract to expire so I can switch to another carrier. If anyone out there is considering buying an AT&T Palm Pixie, run don’t walk to another company and to another phone.
Xperia x10 customers have been lied to, cheated, spit on, etc in regards to the upgrade to 2.1 that these customers are due with AT&T wireless company. What a shame these people have to be treated this way just so that AT&T get get a sale, all the lack of customer service and no help when it comes to solving the problems we are having. Instead of working with customer service, we are ignored! All experia x10 customers should be allowed to trade in their phones for a better phone because of the problems we have faced with the upgrade. I might add this should be with no fees or penalties because of the treatment these customers were given by AT&T wireless.
My family and I have AT&T as our phone carrier. From the beginning, the service was horrible and our phone calls were dropped or not made at all. Therefore, my family decided to cancel the contract and sign with Verizon while we had 3 months left with AT&T. But before we terminated the contract, I have called AT&T twice asking how much the termination fee would be if canceled, once in mid- November and once in January. In November, they told me it was $60 all together. However when I called on January 25th at 12:40pm, they told it was $80 all together for a 4-member family plan and that they do not have any record of me calling at all in November or before or after about the termination fee.
When we canceled the contract, we called them to make sure again. However this time, they told me it is $70 each person. That is $280 in total. That is not what the representative had told me when I called. When I called AT&T back about this issue, they told me they have no record of me calling at all in January either. They have changed the price and lied to me three times. I talked to the supervisor but all he told me was to pay the $280. AT&T has lied to me three times and now giving me no choice but to pay the $280. I do not want to pay for the mistake of AT&T and their representatives. Is there anything I can do?
Post the e-mail address of AT&T and other companies so we can contact them. When you and others spend months figuring out the phone number or the e-mail address that actually reaches a real person at their complaint department. POST IT.
AT&T prepaid cell phone GO PHONE will NOT refund prepaid money if you cancel service. I prepaid $100 so minutes would not expire for one year. I road cross-country on my motorcycle – and found very poor coverage outside cities. I came home and wanted to cancel the go phone cell service with AT&T but there is a problem. They still have over $80 of mine which they will NOT refund. Do NOT buy the Go Phone, you won’t GO anywhere but into complaints.
It’s been 3 weeks since the original order was placed to have my number ported over from another carrier. AT&T, through their lack of communication, has caused delay after delay. First, they were missing some information, so I called to find out why the order wasn’t complete. AT&T rewrote the order for 10 days later. After several phone calls, I spoke with a rep who said there was an error with the order and that it’d have to be rewritten again, for another 10 days in the future. The next morning I called and got tier 2 support who told me that they’d have to reboot my router. They did, that disconnected my call and they never bothered to call back. There are too many departments that touch an order and that causes mess-ups. I’m pissed at AT&T service!
I have been an AT&T uverse customer for 2 years, my tv’s freeze and pixelate, this is the worst service I have ever had! I am trying to get a refund, and must take them to court because they won’t give me more than $100. I am disabled with MS, and don’t think I should be treated this way. AT&T sends out people to fix it, but nobody fixes it? I have proof of the frozen & pixalated shows on my DVR, I missed the world series, and the whole week of free cinamax. I won’t stop with court, I will get all the pay channels a chance to drop them before I complain about all the movies that freeze. This is wrong , and I won’t be taken advantage of! If anyone wants to go class action suit, let me know?
Ordered boots from the Name sake Ugg Austraila and got knock offs from China contacted them direct and sent pictures of crap boots and they offered me 10% credit. “WOW” They also stated that A mistake way have been made. I replied no mistake was made by their Chinese Manufacuer it was the old shell game most people won’t complain, its a game of percentages. It doesn’t matter even if you order from the original UGG store, if coming from China your at risk. Go to a local Dillards or Store that gets them direct. Don’t order off any ugg web site. In fact don’t buy UGG Boots there are much better products available.
Dear Sir/Madam: This letter is the final attempt on our part to resolve a series of problems resulting from inaccurate and false billings followed by verbal and written harassment from Credit Collection agency on behalf of AT&T. In this regards we feel we have been bullied into paying for services neither ordered by us nor provided by AT&T. For more than four months we have patiently spent hours on end in discussions with numerous individuals at AT&T. Though all the employees we dealt with were pleasant and promised to resolve the problem, they did not.
All our attempts to explain the same situation, again and again, have turned futile. On scores of occasions, during each call, we were put on endless holds to repeat the same story again and again to different people without resolving the problem. Your company and its management has put us through nothing but traumas, one after another. We would like to put this matter to an end. For your understanding of the situation as it developed. we have put together the following step by step narrative for your comprehension.
In October 2010, My wife – Mrs Nellie D. Unwalla called AT&T to find out a few things about our bill. The person who came on the line started out by answering: “hello, this is John, how can I make you a happy customer?” At that point she responded with a question about lowering our phone bills for the existing phone system. He looked at our account and said he could do it. He said all it would take was for the AT&T technician to come to the house and disconnect some wires etc. He suggested that it was very simple and he would fix a day when that could be done and let us know. Well the technician came a few days after to the house to disconnect the existing box and connect a new box. When he told us the system was all set, I tried to check the system by using the speed dial feature.
That feature did not work. When I questioned the technician about it, he informed me that we could not use speed dial on this service. We were quite shocked by his response . All of us are quite old and need frequent medical rescue and hospitalization, particularly myself at 83 and my brother at 89. In such circumstances use of speed call system was a matter of life and death. No amount of pleadings and persuasions with mounting frustrations got us anywhere and the situation was not redressed till mid November when we called up AT&T and questioned them for their lethargic response to our strife. Their response to our insistence on immediate redress, was that we were now U-VERSE customers with a radically different plan.
We NEVER asked for such a plan, and NEITHER were we told that the box they were INSTALLING was for U-VERSE. We immediately insisted that AT&T remove all the unauthorized fixtures and restore the original system as it was before they started. The same plan we had before this whole fraud was perpetrated on us. They agreed but with a great reluctance and consternation. Instead of the matter ending there new headaches started during the disconnect and reconnect period. We had no phone service for almost a month. The phone would ring only twice and shut down. The answering machine went mute. We could use the phone to call out , but could not get the incoming calls, no one could leave any messages, no voice mail, no speed dial. As if all these atrocious activities on the part of AT&T was not enough, the company had some serious problems with its DSL system. For three months this situation brought all my academic and occupational activities to a stand still.
After SCORES of calls for countless hours and pleadings with apparently incompetent people in AT&T management, billing and in technical services you now have the audacity to threaten us with the groundless demands from Credit Collection Agency?
I take this matter seriously and will not rest till we have received a written notice of retraction of your false claims. Rather, I expect an official apology for what has been inflicted on law abiding citizens like us. In all our lives, not a single bill remains unpaid.
If this matter is not resolved promptly, as the next step, I am planning to take my complaint to Federal Communication Commission.
Dr. Darab B. Unwalla, Professor Emeritus
College of Business
Flrida Atlantic University
Boca Raton, Fl.33432
Someone from www.trustuggboots.com has gotten into my address book and has been sending emails to my clients in very poor English to buy their products. When you go to the website the phone number no longer works. I get MailerDamion notices from the emails that are no longer valid. They are using very old email addresses from friends and clients, I don’t even have them on my computer anymore. ???
I have not received my ugg boots i ordered from the ugg boot store website approximately two weeks ago. I bought and got confirmation of ugg order still waiting to get them in the mail. Really like these boots! My order number is UMII001650 and i paid 93.00 dollars no shipping please let me know if this order was received and if the boots have been shipped. Thank You!
Received leaflets and saw on TV in November 2010 a promotion package of 19.99$ DSL internet internet service, free wireless modem after 100$ rebate. My contract with COMCAST was expiring so I said lets take this. Called by phone and told this the first ever AT&T product I am ever trying, she was very cheerful and got the deal, she charged 100$ for modem from my debit card and said you will get it back after a month by rebate. A guy came to fix the internet, day one was ok but from very next day problem started, every 10, 20 minutes getting disconnected, after tiring phone calls for one week finally got the internet working steady.
The first bill of 141$ gave me the first surpriser, the modem cost was added and bill was 41$ per month. A called account dept, each department passed my call to another 5 or 6 6 to find out where is my 100$ I paid for the modem. Finally they they gave verdict that they did not charge it where as I had my bank statement clearly showing the deduction. I stopped the payment from my bank. I called again for the 41$/month issue, they said this will be adjusted next month. Nest month again 41$ bill, no adjustment done.
After a month passed I called for the rebate and the rebate department said since you bought the offer on phone you do not qualify for rebate. What is it this!!!!, why they did not tell me in the first place. I have decided, from today onward I am not going to buy any AT&T product and I will tell this story to as much people as possible because they can not be trusted. Each customer service person tells a different story and none nows the true company policy.
AT&T is the most incompetent corporation I have ever had the displeasure of dealing with. Every month I have to call them to correct THEIR mistakes on my bill. I have spent 6 hours on hold over the past 3 months. If you can avoid AT&T please do it! If you don’t you’ll see just what I’m talking about…..
YOU HAVE BEEN WARNED!
Ordered ugg boots for Christmas. Gave me a order and tracking number. Never received the boots. Avoid new boots this is a scam and under Ugg Boots.
Purchased TV and internet through AT&T. The sales person told me if I bought the NFL package I would receive free HD for life which is a extra $10.00 a month. Every bill I have received has had the $10.00 charge. I also bought internet from AT&T which I was told would be $9.95. My first bill was $47.00 so I called they said this was normal that I would not be billed for up coming months. I have not and will not pay this bill. I have spoken to six sales people and four managers and none of them can fix these over charges by AT&T. I was also told I was going to get a $40.00 credit from one of the managers two month ago and still have not received it. If you are thinking of going with AT&T give it another thought!
Ordered Ugg Boots online from newboots99. I went to USPS website to check the order and it said “there is no record of this item”. When I received my Visa statement a week or so later, I noticed a charge in the amount of $102.34 from Fashion Shoes Store Shanghai. To this day I have never gotten my boots and still haven’t recovered the funds they stole from me. I just hope my complaint can help make a difference to hopefully shut down the newboots99 website immediately to avoid more victims!
I called AT&T and tried to talk to somebody who would explain to me HOW I got this huge charge, and all I got from them was “this is YOUR bill you have to pay it”. I finally got a hold of some “supervisor” who apparently was some snot-nosed hate-monger…he screamed and yelled at me “ITS YOUR BILL YOU PAY IT”! I had AT&T years before this, and they tried to screw me over then, by adding other peoples charges to my phone bill…people who never paid their phone bills. This is what they were doing now…trying to get me to pay for OTHER peoples phone bills. Nobody would listen to me, but I filed complaints with all the appropriate places anyway. AT&T is a monster and must be shut down. DONT DO BUSINESS WITH THEM!!!
I just wanted to add my experience with AT&T over here on the West Coast in California. I signed up for their promotional $14.95 for the Pro package (Internet only) and they ended up charging me $40 even after the fourth month. Was told by a AT&T CSR that for the first couple months, the full cost had to be charged, but then the credit would be given back on the third bill. It was even stated in their terms and conditions posted online! Called customer support and they said that we didn’t sign up for the promotion. Then why did I call up AT&T customer service and agree to have the internet activated, after I specifically asked if I am eligible for the promotional rate, which both the website and the CSR said I was!?
The AT&T rebate my Mother has been confirmed is for $100, and was to be sent September… it is November! My $100 rebate should have been able to be confirmed and their online system fails on my ID input. I have called them 3- times in 3-months. I paid for this modem with the condition that I got my $$$ back in the form of this bogus ‘rebate’. This DSL service pays them up front for their modem with a promise [in writing] that I will get it back in the form of a VISA card, and AT&T has failed at every step to deliver on two different accounts.
I ordered some Ugg boots for my daughter for Christmas off a new web site online and the order is incorrect, it isn’t at all what I ordered! I ordered Black boots and they have sent a completely different style in Grey, this is not what my daughter will want! As the site is now listed as a bad site I can no longer contact them in an attempt at least to see if they could send the correct product. I love buying stuff online, but please be careful out there because they cheap sites pop up and get pulled down every day! You never know if they will even be around long enough to deal with you an an honest and fair matter. It’s not so much the ugg store, but most stores online today.
AT&T U-verse was installed awhile back I now have their cable TV, Internet, and home phone. The person I called in U-verse support told me everything would be okay and it wasn’t being shut down at all. He didn’t know why I received the notice. Then, I receive a notice telling my “special promo rate” was being withdrawn for I had canceled my cell phone with them and that that would drop me below having three products with them – what it took to qualify for the promo. As bad as Charter is here, I’d stick with them if I were a customer. I am seriously considering totally switching back from U-verse after this experience with their “promo rate”.
On Thursday a technician came out to install my ATT U-Verse service. When setting up my appointment with customer service, I was told that the job would take no longer than 4 hours and that I did not need a television for the install. However, when the ATT tech came out he said it would take longer than that and that he would need an extra man for the the install. So he called up another guy and they got to work, he was very nice throughout. I went to the TV store to grab our new flat screen so we could have something fo u-verse, and when I came back the wires were everywhere and nothing was even close to being done. My daughter got home from school almost 5 hours later and it still wasn’t even close. They left for the day promising to come back and finish in the morning. Three days later the u-verse guys finally came back and everything was still messed up, and still not ATT u-verse ready. After almost a week I had my u-verse finally! What a pain!
Be aware of incompetent employees at cellular retail stores of ATT Wireless that are not well trained and/or have the appropriate information to provide consumers. As a 7 year customer, I recently signed up for 2 more years contract and got the new iphone 4G. As previous customer I always paid for phone insurance $5 a month for old cell phone. As I got my new iphone and signed the 2 yr extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan. Not sure if these are the new business practices used by ATT Wireless to take your money now.
Cingular Wireless has the absolute worst customer service ever. I keep getting dropped calls on my new iPhone4, but nobody seems to care over at good old AT&T! I call the customer service line, and somebody in India named “Joe” tries to ask some questions, what a joke! I go in to the AT&T Cingular store by my house and then I have to wait for an hour just to talk to a real person. Kind of begs the question if a company is so big that people can’t use their service and get things fixed what the hect are people doing using them? But for now Cingular is the only one with the iPhone and I really wanted the iPhone4, so guess what I have to use them as a service!
Installation of my service was done in December 23,2017. A cable wire is still exposed in the backyard. I called in to report the issue and even called the attention of a serviceman servicing my neighbor but nothing has been done to bury the exposed wire. Is there anybody listening?
I called into your customer service to check on my data plan. I spoke with the representative about what there was to possibly upgrade my plan. She told me about the Unlimited Data plan. I asked her how much it would be and she quoted me the price of $145.00. I currently pay 133.30 for the 10gb plan. So I asked her if that was the price and she again said yes. So I told her that since it was only $12 more that I would upgrade to it. Never once did she say anything about any additional fees or taxes. I get my next bill and it shows a higher rate than what was quoted me. I called the customer service at that time and then they proceeded to tell me that my new rate would be $172. I told them that was not the price told to me and that it needed to get fixed. Nothing was resolved at that time so I asked for a supervisor. The representative told me that they would have to call back in 30 minutes. That was on 2-9-18. Today is 2-13-18 and I just got off the phone with them after spending 1 hour and 21 minutes with 3 different people. I made that call as no manager called me. I was told that the initial representative had told me a wrong amount as they should have explained about the added fees and taxes. I explained to each person that the representative never told me that and that I should have been given that price. Each person I talked to kept over talking me and did not resolve anything except that they were giving me a $100 discount on my next bill. The final person whose name was Sylvia (did not get the first two as I could not understand them) said that she could not help me due the fact that they can not change the amount of a plan because it was the marketing team that set these prices and that they could not alter the plan. I then asked to speak to her manager and she stated that he or she would only tell me the same thing and basically said that it would not do any good. I then asked for the corporate number and she said that I would have to get that from the manger. Then she told me that after conversing with her colleague's that there was no corporate office number. I was on the phone with her the whole time so I do not know when she had time to do this. I asked again to speak to her manager and she said that it would take 24 to 48 hours to get a call back. I asked for the name of the manager that would be calling me back and she gave me the name of Jessica or a Martin. I will be waiting for this call.
I am James Crawford---1833 7th Street--East Moline, IL. 61244 email@example.com
About a year and a half ago. (Aug, '16 I believe) I requested a land line be installed in my home. I had service with ATT for over 50 years but had it removed because all I was getting was sales calls.
Shortly after, my wife lost her vision and could not use the cell phone. I requested a new land line from ATT.
After waiting a week with no service I called ATT (after my usual 25 minute wait) The lady said it had been installed. I had been in the telephone business for 31 years. I checked the demark point and the terminal at the pole(since it was a buried service) and found my drop wire was not connected. I called again and after my usual 25 minute wait. and was told it was working because she had called the number 309 752-0372 and heard it ringing. Wow, I thought: Who am I dealing with here? A ring back tone doesn't mean it is really ringing a phone. I told her my service was not connected at the terminal She said I should call repair. I told her I needed an installer. She was sure she was smarter than me and we reached a stalemate. I told her I wanted to cancel my request for service and she agreed.
A month later I got a bill for connecting and a months of service. I called back and after my 25 minute wait, the person said they had no record of the previous conversation. but she would annotate our call and look into it.
A month later I got a bill for installation (about $45 and for a months service. I called and after 25 minutes, I was cut off. Next month another bill arrived with just the installation charge. I sent a letter of explanation. Then I got the nasty letter saying I am late.. Then I explained to a collection agency and they said OK forget it. They sold it to another collection agency which I ignored. Yesterday I get a notice from another collection agency.
I am sure this has had a negative affect on my credit rating and feel that ATT is responsible for all the harassment I have been given.
Would someone take pitty on me and resolve this matter.My previous telephone number was 309 752-0372. I had copies of my letters but have changed computers and the letters only duplicate what I have said here
I called internet service number in August to complain that our extra charges for internet usage was impossible because we are unable to download movies and the amount of usage they were saying (250gig-650gig) was not believable because we are a two person family and work full time jobs.
The individual stated the Technical department could research this and get back with me.
In October I called again, and stayed on phone over 1 hour, and the lady agreed with me that it appeared incorrect that two people were using 650gig in one month with NO movie downloads, and NO video downloads. She stated they would credit my account for that month and go to research the other months.
In February, I noticed the other months were not addressed so I called back a third time, and this lady was horribly rude. Wendy Desk R100. She stated it was very possibly that I could use that much internet and there was going to be no more research. In essence she didn't listen to my complaint and understand what I was addressing.
After careful review and outside inspection, it is the collective conclusion that AT&T is deliberately slowing down my internet speed both direct and wireless !!! - I would like a direct response regarding this matter !!!
Respectfully Submitted, Judith A. Kowich
30529 Iroquois Dr. Warren, MI 48088 1-586-751-0159
This is the worst service I’ve ever had I’ve only been with AT&T for 2 month n my transition has been horrible I will not recommended nobody to them at all I’m so disatified already !!! Now when I switch services they’ll ask me wht can they to keep me instead of asking me now smfh!!!
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be. We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the past three month I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repair was to be completed only to be disappointed. The last date I was given was Feb. 7th, and of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Business Bureau for I am fed up with ATT customer service responses.
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be.We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the pass three months I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repairs was to be completed only to be disappointed. The last date I was given was Feb. 7th, an of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Buisness Bureau for I am fed up with ATT customer service response.
my complaint is that i had trouble with my hd tvs and had a service man come out to fix it and a car showed up and an att guy came in and pulled a scam on us to change from century link to att sevices. they spent several days hooking up our phone system and we evidently have a blockage somewhere in our home so it was a waste of time we have had no phone for almost a week. and also we were supposed to have a 14 days grace period to change back if we weren't happy to keep our phone number as we had it for 30 sum years.well guess what we tried to get our old phone number back to change back to century link our original phone outfit and we have gotten no where.i and my husband are not in good health and we need a phone and it still. is not working. i am so stressed i have been trying to get help for this and can't get anywhere.please contac me if you can help get my 30 some year phone number back so i dont have to notify a bunch of family , doctors ,banks , famiy etc... thank you so much please help... nancy stover use e-mail i don't have a working phone... thank you
I needed help on my internet service. I can't tell you how many hours I have spent and I still have not got the answer, All I wanted to know was how to keep devices and/or people off my internet. Customer service has changed my passwords and even taught me how to look up things, but I still had problems. They finally sent a Tech JUSTIN (problems with getting that even). I was not at home but my 15 year old grandson was. He was suppose to call me and I would come home. My 15 year old is on his gaming xbox to much and I wanted to block his xbox but not other things. I had many questions. In Jan 2018 for the 1st time I went over my 1000gb and I wanted to know how could that happen when not much changed. Sadly my phone had problems and I didn't get my grandsons call. Justin still serviced my home with no adult present. When I got home my child said I screwed everything up and if I changed passwords again and a tech had to come I would be charged. Justin had left his number. I called him because I never got my questions asked and didn't really believe my childs message fully. He didn't answer but returned my call not long after. He was instantly annoyed with me and any question. He would keep saying "What do you want me to do?", After about 3 minutes he said look I a just ready to take my lunch so I gotta go. Why the heck did he call me back if he didn't have time? He was horribly rude and I began to cry I was so frustrated. I just needed some help and guidance. So after being a customer for some time now I will cancel my account and go to Infinity Internet Essentials. They have faster internet speed and classes to learn things about the internet service. Most of the phone customer service people will ask a bunch of questions (about 10 minutes) then transfer me to someone else and they ask the same questions. I am to old to waist my time like that.
I have a 6s IPhone that just froze and was unable to restore..... this I was told at the apple store, On 2/6/18, I went to the Retail store at Sunnyside Village Plaza Center, 10820 Pendleton Pike Ste D, Indianapolis to discuss the next step. When I went in there was only one customer in the store and she was finishing up.... there were two staff on duty. I explained my problem and I needed to verify insurance or upgrade or replace.... I did not break the phone - just plugged in to recharge and the next morning the phone would not turn on... So of course they preceded to TRY to fix it when I had already said in would not restore..... It was very apparent that the one I first talked to was new and was not very sure what to say, then the other man came over and was very short, and arrogant with me. His demeanor was not very professional. Look up info told me I did not have coverage on my phone and still had 13 months so pay this or call this number was his solution.... he did not offer to call to help just gave me a number and said to call it - duh... did he not listen I had no phone - he would not let me use the phone there because it was "business phone" was this not business???? I left very frustrated and went to a friends to use her phone and a claim was made- a phone is being sent as a replacement. I have been an AT&T customer for over 40 years and left with a very bad feeling as if it was to much trouble to help me - and I was just an old lady that he had no time for..... customer service definitely was missed in his orientation....
I have paid 565.00 to get the internet and tv turned back on. They want turn it back on and are rude some of them. My grandaughter needs the internet to do her homework on. My daughter is looking for jobs. My husband Jorge funes let his friends do a three way group plan its 1000 and something dollars some charges were made in my name after I cut off there phone's October 18. There has been fraud on my phone by my husband's friends and it needs to be stopped and the internet needs to be turned back on thankyou Elizabeth Gale funes.
I changed my plan with the customer loyaltly department early January, said that I was going to save money on Directv and At&T. I did save money on my Direct Tv and when I got my at&t bill my bill was over 60.00+ in charges. I called to talk to a representative who was rude and said that since I changed during my billing cycle that I owed this money. I understand these charges are associated with changing a plan during my billing cycle, I was not made aware of this when customer loyalty changed my plan. I was under the impressing that I'd save almost 20.00 or so with changing to the new plan, not adding 60.00 for billing cycle change, then my bill after would go down. this was not disclosed by the representative. if that was the case. I'd change plans when my billing cycle ended to not incur charges of 60.00+. I need this rectified. I tried to ask the agent to connect me to a manager he refused would not give me his employee id to identify him, or his customer number to identify him. He would not connect me to a manager for assistance. I feel that this kind of customer service treatment is unfair. I did get his name was John I called at 1:42 mountain standard time. He was very disrespectful, not customer friendly, and not symphatethic at all. he advised me to call and talk to someone else. This kind of treatment is very unfair. Please adjust this situation. You can pull the call records. my phone number is 623-414-8255, name is Sonia Butler, under the account. I have 5 lines with you and directv service. I would like this taken care of. The money that was added was not disclosed even if it is for one billing cycle. I would not have changed my plan. Please call or email me back with resolution. I am very upset.
I can't remember my at&t wireless user ID and password, customer services will not let me reset to a new
ID and password with out these two pieces of information. possibly because my wireless phone was lost
or stolen last year. My old wireless phone number was/is 309 278 8809. my account number is/was
199024947635. I simply do not see a good reason why these 2 pieces of information are no enough.
they could have sent me the requested information by email or by mail or by my new cell phone numper
witch is verison wireless #309 207 2990.
I had a home internet with At&A for only two Months. They offer me a plan below Basic. They send a technician to see if there is something else they can do about it. Thet poor person he did not even know why they send him out because they had to check everything on their end and take care of it. He was in my apartment and he was on the phone with them and ask why he was there. After all, I find out they just did that all promise to have me to pay them more money, and right now they are trying to charge me because I had my internet for almost 2 months. I never sign any contract, and I don't think they have any right to charge their customer an agreement fee if it's never been sing. Since December I have been calling Belling Department, and talk to them they all tell me the same thing. They all tell me they do see the comment about not having you to pay any fee and let's send out a request for ADJ. I think I have about 20 people is name and ID number that I have talked to and They all told me the same thing. I was hoping At&T could care about their customer a little more. Especially, when the Customer is right and there is an ADJ required for $132. They have a lot of rude people in their Customer service department, and a lot of unhelp full people in billing Department. plz, don't trust At&T. Get your Service though someone else.
I have been a loyal customer of ATT wireless for 22+ years, with phones and data plans for my entire family. We recently moved for to Longmont, CO, a suburb of Denver and a city of 100,000, and have NO SERVICE at all in our neighborhood. The service is so bad that if I step out of the WiFi range of my house, I have to drive 3 miles to use the phone.
THAT is not the reason for my complaint. I contacted ATT shortly after moving here, and was assured that I would receive follow up. I never heard back by phone, text, email or written correspondence. I waited a few months and decided to try again. I went through the entire scenario again and AGAIN was told someone would call or email me. AGAIN, ATT has been completely unresponsive.
I have never missed a payment, I have continued to add lines and data plans and tablets. And, now that I have 2 useless phones in my neighborhood, I can't get a response from ATT. This is unacceptable. It is NOT the way a loyal customer should be treated. Now that I have no other option but to switch to Verizon, I am asking for SOME DEGREE OF SERVICE RECOVERY! I called (800) 331-0500, and was told by Tabitha that "there is nothing they can do - you have to pay your bill in it's entirety" She then told me that she could give me a discount on my plan or switch me to a cheaper plan!!!!!! Why on earth would I want a cheaper plan for 2 phones that I can't use in my area!
I would hope SOMEONE at ATT could offer SOMETHING in the way of Service Recovery.
I've called Att since Irma hit Florida to replace a leaning pole with wires hanging below my 6 ft wood fence, they've sent the wrong crew 4 times, 9 calls, 9 lies told of when and who would repair they pole, to this day nothing but lies and denied responsible about work orders
On 01/23/2018 I had purchase a cell phone from this company and on 01/25/2018 once again I had to purchase another cell phone from this company down payment of $372.87 for each phone .Problems is Numbers to both cell phone was a recycle phone Numbers; these account was in some one else name; this company tell me it was a problem with their ITT department and I was told that I would receive a refund within five to seven business days. When I call again this morning another employee tell me I will get a refund within 1 month, which is unacceptable, since this company had no problem taken my money you all needed to refund my money with in a timely manner especial since there was a computer issue. I have bill to pay like every one else and this is a lot of money that was taken from my account, I 'm very unhappy with how this matter was handle. please contact me at your AS SOON AS POSSIBLE I will be write the BBB about this issue as well , I need my money and I refuse to wait one month for this company to refund my money for both cell phone here is a copy of my order. since this company mess it up it shouldn't be a issue with give me my refund.
Dear JANIE YOUNG,
We are sorry to say that order 56-804000002565825 that you placed with us on 01/25/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-804000002565825
Wireless Number Device
901.463.5588 Samsung Galaxy Note8
Dear JANIE YOUNG,
We are sorry to say that order 56-802000003492554 that you placed with us on 01/23/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-802000003492554
Wireless Number Device
901.567.1525 Samsung Galaxy Note8
We did try to contact you a couple of times to resolve this:
Initial request sent: 01/23/2018
Reminder sent: 01/23/2018
If you'd like to place a new order, or if you have any questions about the canceled order, please contact us at 800-331-0500. We're here to help.
I was an AT&T customer for a very long time until recently, I canceled my business with AT&T because of how my internet problem was not resolved, my account number is/was 134092905(which is canceled) but my issue is now that I have gone to Sonic and AT&T was suppose to connect the service line, before my installation (this last Sat 1/27/18) and was never done. The service tech called to see what happened and he had to get another ticket AT&T to come out Monday 1/29/18. I went home at lunch today to check and service was not on, I called Sonic and they checked and AT&T ticket was closed like it was done....I check the box and it was left opened and with exposed wires and they were not even connected! Exposed wires to the weather....not good! Sonic said that another ticket was opened for a tech to come again tomorrow 1/30/18 between 8am - 8pm...in the mean time the wires are exposed to the weather....and I'm being charged thru my cell phone carrier $15 per 1mgb I use because I have gone thru my normal 20megabites, because I have not had internet working for 3 weeks. I can not even connect t o my work e-mail! This is bad customer service all the way around....If I knew I could attach an image I whould of taken a picture of the exposed wires and box....
we purchased our phones over 13 months ago and while reviewing why our bill ran close to $300. per month we discovered that we were being over charged 2x on the insurance among other things. we contacted AT&T and was told that they weren't responsible for reviewing and uncovering such things I don't know if it was the customer service agent or the company but what I got from this situation was that we will take your money on bogus charges and if you don't catch it we will continue then tell you if you discover this fraudulent charge that is was not out fault...thank you AT&T.
my question is how many people is this being done to and is this an appropriate response for this issue by this company?
Representative did not fulfill my request regarding service, instead she changed my cable to Direct TV without my consent, resulting in lack of service for 24 hours and being late for work; after being on the phone for more than three hours over two days.
Would like to have someone call me at 731-695-5850 please.
Too lengthy to go into. But I am sure Att would love to know what has happened! Please call
REGARDING MY PREVIOUS COMPLAINT, I WANTED TO ADD THIS TO IT, BUT YOUR SYSTEM WOULD NOT LET ME BACK IN UNTIL NOW.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
ERICA, OR ERICKA WHICH EVER WAY SHE SPELLS IS A SUPERVISOR IN YOUR LAS VEGAS OFFICE WHO HAS NO REGARD FOR YOUR CUSTOMERS AND BASICALLY LET ME KNOW SHE WOULD NOT CORRECT MY BILL WHICH I HAD BEEN OVER CHARGED ABOUT $8.00 AND I WAS WELCOME TO HAVE MY SERVICE DISCONNECTED IF THAT WAS MY CHOICE. I WAS ACTUALLY OVERCHARGED MORE THAN THAT BUT SHE WAS NOT INTERESTED IN THE ENTIRE SITUATION OF YOUR BILLING ERROR AND JUST BASICALLY LET ME KNOW I COULD JUST GO FLY A KITE AS FAR AS SHE WAS CONCERNED. I WAS REFERRED TO HER BY CARLA IN THAT OFFICE WHO DIDN'T UNDERSTAND THE BILLING ERROR EITHER.
I moved from coral springs fl. to north fort myers fl. had great connection on the east coast. but to make or receive calls in my house in n.ft.myers, I have to go outside!
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.
Claim number cm 2017-12957571
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53
Our internet service keeps going out when calling AT&T keep getting the same excuse that there's an area outage. I work from home and this does affect my job I do not want to put my job at risk because the Internet service is horrible.
What is causing these outages if they are outages and what can AT&T do to prevent them. I'm sure I am not the only person that works from home that is affected by these multiple outages on a daily basis.
I dialed their customer service phone number +1 833 663 66OO and the support guy was very rude,He fixed up the situation but was not good in behavior and talk
i am looking to complaint him regarding that
I had att telephone, and internet. For the past, nearly 3 years, the phone hasn't worked, at all. I cntacted att concerning this problem when I got a new modem. Nothing happened, they still charge me for the phone.
ON MAY 22, 2017, I SPOKE TO JARAMINE WHO PROMISED THAT I MY INTERNET, PHONE AND DIRECTTV WOULD COME TO $143.74 PLUS TAX FOR 12 MONTHS. OCTOBER MY BILL JUMPED TO $178 + AND NOVEMBER IT JUMPED TO $199+. NOVEMBER 24, 2017, I WAS TOLD I WAS NOT ENTITLED TO ANY MORE LOYAL DISCOUNTS AND I SHOULD BE ABLE TO HAVE SOME ON DECEMBER 1, 2017. I CALLED AND SPOKE TO NELL WHO STATED THAT I WAS NOT ENTITLED TO ANY MORE LOYALITY DISCOUNTS. WHAT HAPPEN TO THE 12 MONTHS I WAS PROMISED? AS LONG AS I HAVE BEEN WTH YOUR COMPANY AND PAID MY BILL ALWAYS, I SHOULD BE ABLE TO RECEIVED GOOD CUSTOMER SERVICE. I WANT SOMEONE WHO KNOWS WHAT THEIR TALKING ABOUT TO ANSWER THE ABOVE QUESTION. IF I CANNOT RECEIVED A SATISFIED ANSWER, I WILL HAVE TO GO TO ANOTHER COMPANY SINCE I CANNOT AFFORD THESE CHARGES.
I recently applied for the access program and qualified. I spoke to a representative and they schedule a date and time to send as technician out to my home address @ 813 Adeline Dr in Oakland California. On 12/13/17 they never showed up they reschedule for 12/14/17 and I'm still waiting for them they don't call or let me know if there is anything I can do from my part to be able to process what ever its needed as soon as possible.
Someone ordered a iPhone X on my account. I’ve been on hold for 6 1/2 hours today and no success. There’s no one to talk to and no one to complain to. The phone is going New Jersey and includes an address. The retail store says tough luck. I’ll have to pay the $1200 if I can’t get a hold of fraud. What government agency can I contact.
I recently bundled my AT&T wireless and DirecTV. Since that time I have been unable to access any DirecTV apps or sites. I contacted AT&T customer service today and spoke with a young lady whose name I did not get. She transferred me through to Micah in customer support division. After once again explaining to her what my problem was, she became very obstinate. I had to ask her several times to please let me finish. When I tried to explain to her that there some things on my account that got confused after the bundling, she became very unprofessional, argued with me that did not happen, and once again refused to listen to what I had to say.
I just completed going back through my account and correcting the mailing and service addresses. I was incredibly shocked at this woman's idea of customer service. She also changed the password on my account to send me a temporary one. When she did this, my email no longer worked. At the time I didn't know why, but found out after I got off the phone with her that is what happened. Once I corrected the password issue, my email began working fine.
I still cannot access any apps related to DirecTV and after searching through all the help and support online, I made the decision to ask someone. However, after being on the phone with her for over 30 minutes, my problem was not resolved, and AT&T customer service gets a terrible rating.
to date I would not even give you 1 star, but not an option-billing process is horrible your local sales representatives in Jackson MI are the worse nothing is their problem! they tell you that verbally. My bill is always sent 4 days before due go to the store to pay they tell you cash or credit only then tell you cant take cash-and when asked say oh its a new store policy -told them paid in cash before -was told by young very rude arrogant young man (not first bad experience with sales reps) "NOT MY PROBLEM" tried several times to get through to complaint line on hold 3 times for over and hour to be hung up on. So of course left with the only other option which is to send via mail by check making my payment late and now added late fee. My experience to date I will never do another thing with AT &T once my contract is complete. I thought Comcast was bad they have AT& T beat with customer service hands down, and that's not saying much.
My family has had AT&T for the past 10 years to my dismay. Throughout this time the service has been awful I'm constantly being belittled by the employees that are trying to "help" me. We have been having issues with slow and unreliable internet for years and every time someone comes out to "fix" it they just end up testing the box saying it's all good here and walking off. The last technician that came this past August or June was the most help because he and I went through and tested the internet speed to prove my results but even when he saw the issue for himself he was unable to fix it. Every year I come home for holiday only to see that the wifi situation keeps getting worse. Someone get on this shit. I'm pissed.
Each month I am receiving a bill for service that I have never had. I have called customer service each and I am told it will be taken care of. Let me give some background. I live in an apartment which until 8/31 had a contract with NEWWAVE which allowed us to receive cable service at a discount. When we were notified, I shopped around and decided to go with DIRECTTV. Little did I know, until day of installation, that cable dishes could not be mounted to the building. I had to stay with NEWWAVE. When the AT&T installer arrived a couple days later, I explained to him. He told me not to worry that he would mark canceled. APPARENTLY NOT-----the customer service files indicate that I received box. I DID NOT AND I AM NOT GOING TO PAY A MONTHLY CHARGE. Please remove charges.
In short because your time is valuable; I spoke to a rep from the retention department on 11-11-17. They offered a BOGO deal to add a line and a price of $99.00 for an additional iPhone 7. I informed them I had to call back due to needing to return to work. Today I began to contact them again through chat message. I explained again I would need to add a line and use the BOGO to get two iPhone 8 and therefore to keep everything simple instead of the iPhone 7 offer I would like to purchase 2 additional iPhone 8 phones for a total of 4 and having added a line I would have 5 lines. The chat lasted 45 minutes then I was transferred to a phone that was supposed to be a manager in Loyalty (I have been with ATT forever). The phone transferred me to a robot that disconnected me, then I was called back by sales they then transferred me back to loyalty as each department kept switching me back and forth. 2 hours on the phone and someone actually told me the first rep that I spoke to on the phone on the 11th was wrong. They should not have offered me the iPhone 7 for $99.00 as that was a promotion from 2 years ago. I explained I had been speaking to Xfinity voice and Verizon to shop for Black Friday options for the iPhone 8 and there are plenty of deals to be had. It made no sense to me to have to switch carriers to have At@t to try to win me back in less than 2 hours. I feel this type of charade is dishonest and I can't believe I was treated this way. All this should be documented in my account. Please Mr. Randall L. Stephenson, CEO learn to treat loyal customers better.
Sincerely Dan Devine
Constant DSL outages. No resolution after calling level one, level two, chatting with "Steve", two missed service appointments....and one kept service appointment. DSL goes out about every night!
Spent an hour on the phone with your AT&T service reps and complained about background noise which is continuous in YOUR LAND LINE. Your various "reps" clearly heard it. Reps did everything to discourage me from complaining even stating they did not recognize the information I was giving them which I read from your own bill. Finally I was cut off with a curt thank you. Would somebody plz fix the annoying noise in my home phone 951 929 5714 asap or I will be forced to cut off your next months check. I would appreciate a callback asap and the clock starts running now.
Account #: 951 929 5714 1484394. PS. Nobody recognized YOUR OWN INVOICE ON YOUR OWN LETTERHEAD BUT DID RECLUCTANTLY ACKNOWLEDGE THEY WERE WORKING FOR AT&t. wHAT A WAY TO RUN A CORP.
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
Service was down app three days from 09/13/2017 through 9/16/17. Manager text because of my concern for the inconvenence. I was instructed to call for a credit after the boardband outage was complete for credit. I called immediately and was told I would rec a 30.00 credit. After two billing cycles l have not rec ed the credit. I called numerous times and was given a ticket #J93601302 on the three call. Last bill did not rec credit an called today 11/01/17 and was told I could get only 15.00 anothr rep stated 6.00. Asked for supervisor and was not allowed
7706962210 and 6785256681
AT&T took money away from disabled person then cut service off ''
wrong in ever way . against a disabled person and big mistake
charge me 4450 for modem and money while no service , hurricane irma
Very ,very poor repair service.Telephone is out an average of 2 times per month.Repair service tech. takes about 3 days to arrive. They work on it long enough to fix it,I dont know how, then on average it will work about 7 or 8 days, guess what? Out again. Worse service in the world to be such a large corporation.
My fax line quit working on Monday 10/30/2017
i was told by technical support the earliest they can come is Friday November/03
im a Pizza Delivery Store where i get an Average of 15 order on my fax
Fax LIne 615 846 1804
store number 615 231 1000
My complaint is your customer service reps seems to have no clue as how to treat your customers. After my u-verse was increased in August I called to see if I could get it lowered and was advised that there was nothing more that could be done. So after going basic for a few weeks the lost of the channels still did not warrant the price I was being charged. I called in September, I believe it was the 6, spoke with a rep and set up a price of $119 for 24 months if I would switch my u-verse to direct tv. Now I am being told that I am not eligible for that rate before of me having phone service since 2013, that is not what I was told, so if you cannot honor your agreement I would like you to take me out of this one sided contract so that I can look for service with another company.
Starting on Aug 23 we switched from a family plan that we had for many years to a unlimited plus plan along with switching to Direct tv so we could save money. our Bill should be 140 roughly every month but the last few months since switching over it has been almost 200 this is not what we have agreed to and i am extremely unhappy. Like i said i did this to save money not spend more. Every time I call in I get a different answer and they change the bill but every time it gets changed i then have a prorated bill and that yet still doesn't help me because my bill is more then it is supposed to be. I would like a answer and a solution to this or I will be taking my 20 plus years of business to a different company.
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