AT&T Complaints Continued... (Page 13)

U-verse equipment was to be delivered on 2/15/12 to replace my DSL AT&T left me a message saying the equipment was on back order and wouldn't deliver it till next week. The morning of 2/15/12 I couldn't connect via DSL. For 2 days I spoke with 4 second level support people (among other people) , 2 of which said DSL had been disconnected, but couldn't reconnect as they would have to place an order and it would take 2 to 5 day to have is reconnected. They said that wasn't an option and to wait for u-verse. They didn't offer to put an order in. I got transferred.

The other 2 second level support people said my modem was defected and I had to buy another modem. I finally got to Retention and they ordered a modem for me but would take 2 day for delivery, it would be here on Sat. the 18th I can return it and get my money back. It was ordered. After hanging up I decided to buy my own modem to see what happens. I bought an AT&T Motorola DSL modem. When I installed it on the afternoon of the 16th, I got the exact same results as my old modem was giving me; there was no connection and the green lights were on with DSL flashing green.

So I'm back on the phone, I finally am transferred to a 3rd level support or 'corporate' something, the department that can reconnect DSL. Jerry did so but wouldn't tell me it was reconnected, he just said he ran tests. I still didn't have DSL connected. I asked if would be worth putting my old modem back and he said probably not. He ordered a technician to come to my place the next morning. We hung up.

Then I decided to reconnect my old modem and it worked. A very frustrating time. The customer service, the support team all badly need training. They are best at being kind and saying 'I'm sorry and will get this resolved today' which they didn't. They were wrong about my old modem going bad. They were wrong about not being able to get DSL reconnected. THEY WERE AWFUL OR HAVE NO TRAINING - SOMETHING IS WRONG. (Or are they to get the customer off the phone quickly?

Are they graded on how many phone calls they take in a day? If so, it makes for a horrible company) It took 2 full days to get this fixed and over 7 hours on the phone. REALLY POOR SERVICE. It could have been fixed immediately. The technician called the next morning before coming to my place and he said that this happens all the time. Also, the next morning I got a phone for feedback, I was not at home. I called back the next afternoon to give feedback and they would not take it. I got a recording say I had a limited time to give feedback. VERY POOR. I've left out some of the happening but hopefully you understand the poor poor service.

When I told AT&T/support what had happened on my first call on the morning of 2/15/12, why wasn't I transferred to the department that reconnects DSL . It would have been immediately fixed. Very poor service. Pat in Chicago

We moved 2 months ago and switched from traditional service to AT&T UVerse. It was not available at our old address. A week and a half ago, our password would not work for our email address (@sbcglobal.net). We have used that email address for over 10 years, which we set up through AT&T and our original AT&T internet service. I tried to reset the password, but it would not accept our zip code, last 4 digits of SS#, nor D.O.B. We were then locked out of our email account. There is no info through Yahoo/SBC/AT&T on how to contact customer service, you must send online messages and provide an alternate email address and a phone number. I did.

As of today (10 days later) I still had no response. So I called the number listed for email and internet customer service. I was on the phone for nearly two hours, with 4 different agents. I was told my email address ends in att.net, not sbcglobal.net. What?! I think I know my own email address that I've logged into every day, sometimes several times a day, for over 10 years. Then I was told I needed to speak to DSL. Was transferred, and then was told it happened w/ the move, even though we moved 60 days ago and the email quit working 10 days ago.

Then I was told I would need to speak to someone else and was transferred back to the main customer service automated line. Ended up right back where I started. Was told I was lying and that my email address is att.net. I asked for the phone number for the legal department and was told there is no such thing. Then I was told I need to speak to SBC Global. I was put on hold for 10 minutes. Agent came back and said he was transferring me. Put on hold for another 10 minutes. Agent came back, said he was transferring me. Then I was hung up on. I was also notified during the many conversations with numerous agents that there is no one at any customer service number working inside the U.S.

I'm so happy we're all throwing our hard earned American dollars at a company that outsources 100% of their customer service, when so many in our country are without jobs right now. AT&T just started a sh&t storm with me. Here we damn well go again. I have just about had enough of getting pushed around from pillar to post with ruddy automated systems. Whatever happened to spreaking to REAL people. All I want is for someone to call me to resolve the issue of a blocked access to my Live account. This is the second account that you have blocked and it is taking longer and longer to resolve. I have followed the procedure set out on "The Automated System" and got absolutely nowhere. 

I have been with At& for over 2 years now and my service was good up until 4 moths ago and i have been experiencing dropped calls , cant hear me calls , no service , constantly searching , never in 3g, cant dial out dont recieve calls in certain areas and times of the day , i rely on my cell phone for my business and at this point and time at&t is failing terribly i think there service sucks and i pay way to much i have been getting the run around and alot of LIP SERVICE i wouldnt reccomend this company to anybody

My daughter has had her att.net email address for over 5 years. She is serving in the US army, stationed in Germany. Two days ago, she was able to access her emails. Today, her email account said it was inactive. I was on the phone for over two hours trying to resolve this isuue. I spoke to a total of 7 different reps, who kept re-routing me to the same department. One rep said she had to call me back because of a bad connection, and never did. I explained the same story over and over. I felt like I was in the twilight zone. Several of the reps were argumentative, as I tried to explain I had just spoken to somebody in their dept. Now, my daughter in Germany serving her country can not access any emails from her superiors. That is beautiful-so glad we switched to AT&T-direct tv or comcast is sounding better and better.

Jane Steele

Will not turn my service back on when I just cancleded it one day ago.I have talk to several person on they side.Was told it would be on by midnight one night,never happened.I have been talking to them for three days now.Was told it would be on the following day by a manager Lidia opp # LM829x is what she gave me!Still no service.I have been with this company AT&T for well over thirty years.

I called AT&T about the TV commercial offering internet for $14.95. I was told that that price was only if you had other services. They were having a special for $24.95 a month for 12 months. I asked what other costs would there be that I wanted to know exactly how much to know if I could afford internet at all. They told me the 2 in 1 modem/router I would have to buy for $100. I was told that there would be a one time service fee of $36.00. I was told that there would not be a technician fee unless he came in. I told them he would not have to come in because I already had many jacks.

I was told there would not be any taxes or charges of any kind. I repeated that the only charges would be the $24.95 per month for one year, the $36.00 service fee and the $100. for the modem/router. That is all I agreed to. I received my bill and it read that I would be paying $38.00 a month for service, which later they told me that I agreed to that price for 3months, which I did not. I also received a $40. technician fee, and the $100. for the modem/router and $10.83 for something else. After calling them to complain and telling them I did

Not agree to $38.00 a month and that they were scamming me on the $40. technician fee etc. they told me that I had agreed to all that and that was that. No attempts to correct the billing. I am furious. I waited a long time to get internet because I could not afford it. I didn't even have a computer until Dec. and was afraid of all companies offering internet service because of the bait and switch scams. I wish I never had even gotten a computer. I was content to go to the library. All free. No troubles.

For the love of god please I'm begging you AT&T stop using kids in your commercials It's not cute or funny you are a phone company I'm so fucking sick and tired of seeing those idiotic kids and that is saying from a guy that loves kids do know what I think about your commercials it's not buying a phone it's never ever buying one so just do what Verizon does and show a map of the U.S and show how how many places you can call I beg you STOP HAVING KIDS IN YOUR COMMERCIALS



Disclaimer: This complaint was submitted by Nathan Stanhope on 09/02/2013 at IP address 50.26.11.80 using our AT&T complaint form. This opinions contained in this AT&T customer review titled, "Your Commercials" do not reflect the opinions of this website.

I just got off the phone with AT&T trying to resolve a long distance billing issue with a third party carrier. When the AT&T service rep got on the line she was immediately defensive and tried to explain her way out of why the long distance billing was 3 months behind. THEN she found out the other customer service rep was on the line and started to argue with him! This coupled with several othe billing problems and instanteous late charges just don't cut it. Problem is there is no other provider in this area. I was appalled by the unprofessional attitude of this rep and really influences all the bad things I had heard about AT&T. If I can find another way around the local porvider issue I'm gone.

i have a att go phone and have had it for 2 months now, for the past 3 to 4 weeks the phone has not worked correctly, text message either come in 4 hours laer or do not get them at all, when i try to send a text message it either takes 10 min or 15 tries to get it to go through or just says try again and never ges sent,,, when some one calls me it take 30 to 45 seconds for the caller to here the phone start to ring so most of the time they just hang up before it has a chance to go through,,,,then when i try to make a call either wont go through or take up to 20 times trying to finally go through,,, then the phone turns on and off by it self...ive been on the phone with custormer care a bunch of times and no one seems to want to fix the problem and are very rude all the time...one night i spent 3 hours on the phone with customer care and nothing got resolved .... at@t tells me that they value my business but yet no one wants to do anything for me...this issue needs to be resolved i pay 2.oo a day for the last 3 to 4 weeks and the phone works 20 percent of the time,,,please feel free to get in touch with me either e-mail or at thank you and hope someone will resolve this ....

In July, 2012, I moved and had At&t change my service to the new address, with no changes to to the service. The old service included unlimited long distance calling.
For 5 months I have been billed for long distance calls, and for 5 months I have talked with 5 AT&T Customer Service Representatives who credited the billing and assured me that the problem was fixed. In Dec ,2012, a 6th rep told me that
the 5 reps before her had credited me for the bill, but failed to actuate the change that would fix the problem and that she would do so.
Now, I have another bill in Jan, 2013, again billing me for long distance calls.

I went to the at&t store inbaton rouge Louisiana located on bluebonnet in the mall. I have had any pfoblems with my cell phone.

I had a 16G phone when I went to the store to get if worked on they slipped me a 8G phone and It was a hassle getting a similar phone back, they argued with me.

They also xwhen swapping out the phone discontinued my unlimited text without my permission I want my service back and will not rest until I get it back.

I thought AT&T cared about it's customer, well this will tell if they do or not. I have been fighting this for a verg long time. This MADD thd phone bill double, I can not afford this, being diabetic I have nang medications to get and so does my wife.

Does AT&T care about the customer or is money the most important thing even if it cost the customer his health. I am getting really aggravated with this. I eant my original plan back and want it now.

I request to switch my home phone from U-verse to a regular home phone line due to U-verse not comply with the home security company ( order # 97001408). The technician was scheduled on April 2 from 8:00a.m. to noon. In the morning I realized that my home phone was disconnected, I call customer service and was explained that technician will be in my house to make necessary connections. I call second time at 11:40 a.m. to find out where is the technician - did not get an answer - the communication was disconnected. After that I call 5 more times to find out where is the technician, but no any answer - every time the communications was disconnected when I ask question why AT&T did not keep their appointments and nobody call to cancel the appointment.

I took day off at my own expenses and it cost $159.00 per day . Finally when I call last time (7 times a day ) the customer service told me that the department I need are closed and nobody could help me at this time. Since At&t disconnect my home line - they also disconnect home alarm and solar transmitter - everything work from the phone line. I have been a customer with at&t for a long time - since Pacific Bell merge with AT&T and I did not expect such a service. Please solve the problem and send a technician to my house during the week after 6:00 p.m. I will not take another day off from my work. So far your service cost me $ 159.

I absolutely HATE the new Att.Net home page , I like my old one . Last night I had a customer service rep to help me get back my old home page and now I have to change it every time I leave it to browse something else or go out and I am sick to death of it and getting more and more disturbed by it. Any suggestions on keeping it on my old Att.Net home page or just get another internet service?

My upgrade a month a go was on march but now push back to may, which is also the end of my contract. My contract is going to end on May. If I can't upgrade to iphone 5 now, by the time my contract end I am just going with other carrier, I guess being loyal customer for 7 years doesn't mean anything. Maybe getting another $240 is better than another $1200 at least since I will be tying on a contract for 24 months. I just don't understand where is att business sense. I am only 3 months a part from my contract but yet you don't want give me an early upgrade. If you saying you have contract with apple then just push forward my eligibility early so I buy it from out side. If this is doesn't get resolve soon, I'll end my contract in may and I'll post this all over the internet how bad is att!!!

March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn’t login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didn’t get processed and she would b happy to place the order via phone.

On further discussion it turned out that I will not get the benefit of the order that I was trying to sign up for. Frustrated by their deceptive advertising, I decided to cancel the order on which the rep said that since it didn’t go through the first time, there is no need to cancel. Next day I decided to cancel my internet service as well and called to cancel it and insisted that I want an email confirmation of the cancellation. The service rep promised to send the email and after few hours, I received an email THANKING me for placing an order with AT&T.

Appalled and frustrated, I called again to inform about my cancellation request and was promised once again that an email will be sent and the order has been cancelled. There was never a cancellation email sent but instead, I received a phone call that someone wants to come to my residence to install the phone line. I informed the caller that I do not have a service request and he needs to straighten it out with AT&T and his response was “ I am just told to go and install the service, you have to call for cancellation.

I called the 3rd time, and whoever is familiar with AT&T knows that each call lasts more than half hour including wait and transfers from one department to another. I explained the whole situation to the account department and also got fraud department contact to tell them that someone is ordering on my behalf. I once again asked for cancellation email that never came in spite of the promise. I never made time to call the fraud department.

In the meantime, my husband placed order under his name and got his services up and running on the same residence. I didn’t get another phone call or email but today, on April 7th, one month since that drama, I receive a bill for $75.15 for the new internet and home phone service.

For having such a large customer base and a big name in domestic services, AT&T should be ashamed of using such unethical and fraudulent methods to rip off people’s money and valuable time. Not only I do not wish to pay a single cent for services that I never ordered or used, I want AT&T to pay for my time that I have spent on fixing it’s issues and dealing with corrupt, incompetent and clueless customer service staff who does not understand the difference between Cancellation and Activation.

On Friday March 22, 2013 I called AT&T to discuss my current bill which I just received. In Oct we started the bundled billing I was advised my bill would be $124.00 for 2 years my first bill and subsequent bills have been $138.96 until this months bill which has increased to $145.10? in less then 6 months my bill has gone up. what happened to our agreement? I was on the phone over an hour and half yesterday I spoke with the Phillipines 3 times India 2 and someone in Oklahoma the last person either hung up or we were disconnected no one could explain to me why or make any sense. iI do not have the time or patience to go around the world to discuss my bill.There is no where on my bill with an address to send a complaint. I will send my bill this month in the amount of $138.96. I expect AT&T to keep their agreement. I would like someone from your company to call me before I change to Comcast Cable of Dish. It should be noted that We have been doing business with AT&T since 1979 we are both seniors on a fixed income. that is why we did the bundle.

Our family signed up joining family wireless phone plan with ATT Sale in Irvine, Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month. The sales has credited me 3 months and he told us the problems will be fixed. History of all the email communications are available. After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.

The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282403 Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period. If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.

I was happy with my DSL internet service. When I moved, I was convinced to switch my service from DSL to U-Verse, guaranteed that the rate will be the same. It was not. Then I had to wait 3 weeks until they figure out how to install it, then they disconnected my service with no reason and had to wait another 3-4 weeks. All this in within 1 year. The biggest problem is that there is nobody seems to care and I really hate switching to another company and being without internet again.

Please, I bought a Nokia Booklet 3G from eBay unknowing to me the 3G was locked to AT&T service. I am in Finland and know one seems to have a clue as to how to unlock the 3G on the booklet. I was finally asked to contact AT&T to issue me with an unlock protocol.

Please my IMEI is 358232030169467

Please I am really desperate and would appreciate any help you could give. Thanks

Disclaimer: This complaint was submitted by Emmanuel N. on 08/30/2013 at IP address 85.157.78.222 using our AT&T Mobile complaint form. This opinions contained in this AT&T Mobile customer review titled, "Nokia Booklet 3G" do not reflect the opinions of this website.

I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.

My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.

I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone - we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card - now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.

Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am cancelling everthing that was installed.

I contacted At&t towards the end of June last year (2012) about an employee saying she was and could access my account. So I called and filed a complaint and had At&t put a passcode on my account so she couldn't access my account. She had also been texting me and harassing me through text messages. I had asked to to stop. She stopped until around Jan. 23rd, I believe. with her phone calls and text messages again. She stopped for awhile, but started back yesterday, Feb. 25th, 2013 with her texts messages harassing me again. I would like this employee of At&t to stop. Her name is Lisa Marie Nolan she works in sales in or around the Reno, Nevada area. Her phone number is 775-830-4713 thank you kindly

We are in quite a pickle here and getting ready to cancel our accounts with AT&T. On September 19, 2012 Steven Meyers contacted us regarding the “special, discounted” pricing on upgrades. We took advantage of this “special” iPhone pricing and INITIALLY requested one iPhone 5 (####-6543) and one iPhone 4S (####-5005). I received an email confirmation of these account changes from Steven at 3:42P on 9-19-12. At 4:07P on 09-19-12, I replied to Steven’s email requesting that we exchange the iPhone 4S (####-5005) for an iPhone 5. Steven responded, via email on 09-20-12 at 7:28A indicating that the order had already been processed and requested that I call him, which I did, immediately, and had to leave a voicemail message. Since I did not get a response of any sort from Steven, I sent him an email at 11:18A on 09-20-12, indicating that I had left him a voicemail message earlier that morning. Still no word from Steven, I sent him an email on 09-21-12 at 9:18A inquiring about the protocol to follow to get the iPhone 4S (####-5005) exchanged to an iPhone 5. Steven responding, via email, on 09-21-12 at 9:24A, stating “Basically the easiest option would be to issue you a return label for the 4S when it arrives, and once that is reported as returned, we can order the iPhone 5. Unfortunately because the order is processed and sent off, we can't reverse it until the phones are shipped to you. You do not want to refuse shipment though- that may mess up the whole upgrade process with the other ordered iPhone 5s. Accept the shipment when it comes in and e-mail me, and we will issue you a return label.” So, on 10-04-12, I attempted to contact Steven, via email to advise him of the arrival of the iPhone 4S (####-5005) and immediately received an undeliverable email from postmaster@us.att.com. At this point I’m frustrated with AT&T and let the matter sit a few days, while I regained my composure, as not to be unprofessional. Naturally, other business came about and the phone matter disappeared from my priority list until Jeff Ringenberg called our office on Wednesday, 09-25-12. I contacted Jeff, via phone, and he had given my co-worker, Traci Beecher, a number to call to do the swap, indicating that if we had difficulties we should then contact Jeff. Well, obviously, we had problems and have attempted to get in touch with Jeff, via phone messages and emails.. However, it seems to be a pattern at AT&T to initiate Business Account contact and then disappear. Customer Service is certainly LACKING at AT&T. All we are trying to do is EXCHANGE a phone. I do NOT understand the difficulty with this request and would like to HOW we can complete this transaction? Please advise. I understand that we currently do not have a large business account with AT&T, but our Sprint account has over 90 devices (at $6k - $7k monthly) and we are seriously considering moving over to other cellular providers; however, at this point it looks like we’ll have to work with Verizon. Thank you for your time and response.

I’ve been having trouble with my ATT Uverse connection for about a month now. It loses signal everyday every afternoon and comes and goes. I can't even you the house phone to complain because Uverse voice is lost also. I finally called ATT from my cell phone 0n Thursday 10-4-2012 and an appointment for a tech to come out Saturday afternoon between 12 and 4 pm.
The tech gets here around 2:30, without calling first that he is on his way. I explain the problem of the signal loss and ask me to show he the lines outside. While going through the house my wife arrives thru the back door and he tells here " Hey sweetheart what going on". My wife replied “I don't think so". I led the tech to the back of the house and opened a side gate to where he could go to his truck and back. I went back into the house where my wife was very upset and she said to me that it was a very inappropriate thing to say to a customer. And I agree. After about 30 minutes the tech rang the front door and said he wanted to test one of the receivers and the cable coming to it. I saw him hookup a meter to it and he said was getting 100% signal to it. He then said he was going out to the truck for about 10 minutes and I said okay. I closed the door behind him. I went back to talk to my wife in the kitchen and after about 5 minutes I went back to the bedroom were the tech had left the meter hooked up and found that the tech was back in the house. And without ringing the doorbell for me to let him back in. This really surprised me. I use to install Direct TV and Dish Network and we were thought to let the customer know when we were coming back in the house. Anyway he told me everything was working properly and he left. My wife and I watched some TV in the living room before leaving and it looked ok. When we got home around 10pm I noticed the TV's in the bedrooms were not working. I call ATT on Sunday Morning 10-7- 2012 and told the person on the phone that the tech did something or didn't do something right because all the TV's were working before he got there. She started to tell me to run this test and that test and I finally said that they needed to send a tech out to fix the problem. He then said to me that it is up to the tech to determine if the will be a service charge if it was something that we did to the service. I then told her that it was something that the service tech did because he said he installed some new parts outside. My wife then asked that she wanted to talk to a supervisor and complain about the techs actions and inappropriate remarks that he said to her. She did get to talk to someone else whether it was a supervisor or not. We have not heard anything back from ATT. I went outside afterwards to see what the tech had done outside the day before and saw where he had left their box wide open and the cable going to the other TV's disconnected from the coupler and the coupler just hanging. Also the side gate was left open. Thank God my English Bull Dog didn't get out. I re hooked up the cable to the coupler but left the rest of the techs work as he left it. Hopefully the next tech will turn it in to Quality Control...if ATT those has a QC department.

Being hung up on and blocking my phone where I could not call back. On 12/28/12 I called to complain about a new phone that I had received and it was dropping calls and not holding a charge. I called to get a new phone and talked to Stacey Norfleet in Las Cruces New MX who was unable to help me & transferred me to Paul in technology who was also unable to help me so I asked to speak to his supervisor and he hung up on me and blocked my calls.

Monday 12/31/12I talked with Darnisha in So. Carolina who held me on the phone for over 25 minutes so I hung up. Called again talked to Brianna Johnson, Mobile AL who transferred me to Karisa Carniel in Ft. Lauderdale FL. I have my TV services, internet and cell phone all with AT&T and my quest is still unresolved. Can I get some help? Is this the best service we can get from AT&T?

Our monthly service with AT&T is $9.57 which includes Unlimited NW Call Plus . We were told that with internet it would run us about $60.00. OK, no problem. We tried calling out but had to dial 1 first , so we called AT &T and wanted to know why we had to dial 1 first. They said we had to dial the 1 first but verified that we had unlimited calling. Opened the bill today and instead of $ 60.00, the bill was $ 170.72 . Got on the internet with AT &T Chat and spent 45 minutes just to be told in the end that I would have to call a number on the phone. Of course, it is night time and I have to call back tomorrow. I am upset that AT & T has misled us about their fees and what they included, that I spend 45 minutes of time to be told that I would have to call another number, and that they are over charging us for services we need. We did not ask for the Long distance service, why would we need it with Unlimited calling? The rep could not answer my questions. Lies, ALL LIES !

My dsl internet service was disconnected without my consent for Uverse Internet plan. It was installed but my regular wired phone service and my old phone number were also disconnected without my consent for Uverse Voice. I want my my regular wired phone service back or I will have to change to other phone service company. AT&T lied to us and I feel like there is nothing I can do about it now. I have called customer service at length but no response and a very long hold time is all I got for my efforts!

I recently got out of the Marine Corps and I'm now a full time student. I am unable to get internet in my home in order to do school work and pursue my education. I was told that there is a cap on how many people they can give internet where I live, but I talked to a friend that's an engineer for at&t and he told me to file a complaint in order to get this issue resolved. He said that at&t will increase the cap in order to give me internet in my home. I'm a veteran and a full time student, and I believe that they should be able to work with me. I've been a customer for about 3 years now and hope to have this issue resolved as soon as possible.

There are no words. Att and U verse are so far deep into the dirt, they can never come back to the ethical company they were years ago. No point in listing all the calls. All the time wasted, all the lies, mystery charges that appear out of no where that no can explain, charges that appear that are wrong that take months to get right. The lies start at the store level and continue into the the service. In August of 2014 we came and gave you 5 lines. I have a contract with you for 12 more months. The minute it's done we will be done with you, and your horrible internet. I will go back to Verizon. I am disgusted. I have been pushed to the point of frustration over and over again. You believe in one n done philosophy. You may have got me for 1contract, but you won't get me again after this ever. Ever. I wish I had the time and energy to legally pursue going after you for all the dirty things you have done since day one. I'm an American customer, I will not discuss my private business with people outside my country who can't speak English. Companies like you have our private info the hands of deceitful lying representatives that sit in call centers in the phillapines, Mexico and India. Do you think those people would think twice about selling our info on the black market? Of course not. Not like you would care

I was calling about my bill and was supposed to be transferred to billing when I got cut off. I called back and had to go thru the same routine and listen again to recordings. I asked to speak to a supervisor and the lady (Brenda) said they would call me in three to five minutes. It has now been 50 minutes and still no phone call. Why cant someone do what they say they will do? I have had problems since we switched our plans. Please contact me.

I was ready for an upgrade my daughter and I switched phones she gave me her Samsung Note 3 and she got my upgrade. She got the Samsung Mega cell phone that was on sale for $150.00. My daughter decided she did not like the Mega phone and went back to AT&T store to get another cell phone she was told she could trade the Mega for another cell phone. I notice on my cell bill that I am being charged for the cell phone she returned for $500.00 dollars. We were never told that she still had to pay for the Mega phone even if she traded it for another one. I feel that AT&T is misleading the customers, and are not upfront with the rules at the time of purchase. I have made several phone calls and I am told that I have no choice but to pay the mega phone even though it was turned in.

ATT has outsourced the jobs to Asian countries where the tellers are incapable of helping customers since they do not know the US. The tellers just read the computer screen. Totally useless people. The American tellers just promise appointments yet nobody shows up. Nobody knows what they are doing. Completely irresponsible! Waiting for internet service for over 5 days.

I have been a very good customer but continue to have issues with no resolution or a sense of urgency from AT&T. This organization does not have the capabilities of servicing a customer from a start point to a resolution with out going through therr ridiculous processes. I currently have an issue with a AT&T line and live box hanging in the middle of the alley due to the City of Dallas moving a power pole. Trying to explain to customer service was a nightmare as I was transferred to multiple divisions including billing. After being on the phone with these folks for two hours they finally were able to book a service tech. They arrived the next day and understood the importance that that the line hanging in the middle of the alley needed to be relocated so the customers hooked up to this live box would not lose services.

They did not have the capabilities to move the line and called in another department to do so. The next service tech showed up to explain that the active line hanging down from the powerline in the alley was acceptable and he was not going to move it to the new city power pole. He went on to send in a message that his job was complete and I received a text message indicating my services were resolved. Since I have had Uverse TV, Internet, Phone I have been with out services for 9 days this year because of incompetent service techs in the field. If you want a company that provides customer service and solutions to issues you will have with this provider , please do not pick up the phone and call AT&T Uverse.

On Jan 16, 2015 my 88 yo widowed aunt was billed for IDL Teleservices on her AT&T bill for a recurring $4.95/month plus fees. She has no computer and allows ALL incoming calls to go to voicemail because of scammers (ie she did not "sign up" for services). Thanks AT&T...just so you don't feel lonely at the top I did file a complaint with the FCC and Florida State Attorney General's office. Happy New Year.

My land line number is or was 1440 9516218 mike steele cell phone is 440 5374742. I used this land line for my heart monitor only which is as critical of a line as you can have. It was disconnected because i did not have the money. When i finally got it i paid it on 1-21-15 i paid the bill in total and called to have it connected again . In the period of 3 whole days i talked to at least 6 at&t agents from all of the country and world and was promised and guaranteed it would be on at any hours and never happened at all and there was not even any paperwork put in to have it done. I had a small dispute with the last agent and he told me it would be put back on on the 21st but as the day went on it never happened as usual. I called late in the day and got a hold of at&t and was told oh no its not going to be hooked back up till the 28th of January. Shocking i was penalized almost a week to get my HEART monitor put on because of the complaining of never getting the job done. Finally a woman supposedly helped me on Friday afternoon packaging all 3 of my services with a connection of my land line this Monday the 26th. I have been a faithful customer but this is the worse service in the history of services. My u verse account is 4405374742 which is my cell phone number and my new package is 4405255492 what a disgrace with the way this has been handled. My next stop is anyone that will listen to me i told everyone of them that this was for a heart monitor and got the same story from everyone, terrible.

Att has been nothing but a severe let down and depressing choice of wireless carrier. Service sucks. Garbage. Utter crap. If you like customer service I would recommend you go anywhere else BUT Att.

AT&T has become such a big conglomerate that their employees and CEOs have lost sight of their Missions. I have been with AT&T for a very long time and with having AT&T products such as: 5 wireless numbers, Direct TV and I have just recently added U-verse (home phone and Internet) one would think that I would be considered a Loyal customer and treated as such! Not the case, I have to do 2 each combine billings on all of these AT&T services. I have these set up for an automatic banks withdrawal (ACH) and have done this for years never had a problem. So to my surprised, I received a letter in the mail from a Collection agency this week stating that I have been turned over to them to collect my debt (which was paid by the bank).

My nightmare begins, when I try to call and discuss this matter with any and all AT&T Representatives. I ended up talking to 10 different Representatives to include supervisors yesterday and got 10 different responses on what the problem was. Finally, on my 11th attempt, I finally got someone and told me immediately what had happen. It seems like when I switched from a DSL and Home wireless account to a UVERSE account that account was closed (no AT&T Representative told me this would happen when I ordered this).

The bank draft was posted to the closed account. The AT&T Representative She immediately reversed the bank draft from the closed account to the new account and all actions were cleared up immediately. I feel I should not have had to endure this kind of mental anguish to try and correct what is apparently several broken processes with the AT&T Corporation. I feel mentally beat up and when my contract expires, I will move on to a different provider. May I suggest A Lean Six Sigma Process for the whole Corporation. Just remember you're as strong as your weakest link.

This complaint starts from the day I ordered a new iphone 6 plus. My personal assistant, Patty called AT&T on October 14, 2014 and spoke with Frank Victor who placed the order for me. She explained to him that I was up for an upgrade so I wanted to do the two year plan. However, for some reason he placed me on the Next plan and was unable to change it at the time. He told me to call back in 24 hours to have it changed. My credit card was charged $57.00 for the order, which to date I have not gotten back! When Patty called back on October 15, 2014, she spoke with Jarmain and she said that it cannot be changed in the system that we have to wait for the phone to be activated and anytime within 15 days it can be changed...AFTER ACTIVATION
She did say that it shows I will get my phone in 28-35 days.

Continuously called all through November and December for when the delivery will be there and kept asking if there was any way for the reclassification to be done. No progress. On December 17, more than two months later, I finally received my phone. Patty calls to activate it on December 18. That was no problem, but when it came time for them to switch the classification, Patty was told it could not be done. She spoke with Cindy Wood who got with her supervisor Jason Pofhal and he explained that it was another department to make the changes since the order date was so long ago. I explained that I had spoken with several representatives and was told that the phone has to be activated. He said he will make notes and get someone to call me back. He assured me that I would have to only pay $499.00 which is the upgrade contract price and not the next price of $949.99.

couple days later, Jim called and told me to get in touch with the IT department. After several tried for that department, I was told that no such department exists and that I should get in touch with the Premiere Department. Spoke with Connie, he said he cannot help, but to try back. Finally got in touch with the premiere department and spoke with Carol, she said there was nothing that she could do and would check with a supervisor. I was on hold for more than an hour and spoke with Saundra who said she looked at all the notes and couldn't understand why this was not done in the beginning by the department that the supervisor Jason was in. All in all, I was on the phone for about three hours and she spoke with another supervisor in another department, Seeta who was absolutely no help and was not even nice to talk too.

Saundra decided that she would put a note on my account that I can try taking it to a store and if they would take it back I can repurchase another one. I did not want to do that since I already used my phone on a recent trip and did not want to lose the pictures, etc. on it. I am very disgusted with this service and all the back and forth. we were never told to cancel the order completely and start over...I think it's a ploy for people to pay double to own a phone. I am also filing a complaint with www.ftc.gov for this absolutely poor service to deal with a situation.

To: President and CEO. Dear Mr. Stephenson, I have been a loyal customer to your cable, internet service for 3yrs now. I remember living in New Orleans when At@t came out with cable services, with the antenna ,before At@t left New Orleans. Now I live in Texas I had your services for 3 yrs. now and in those 3yrs. is have been nothing but problems. I would like you to look at my whole history to see all the problems I have since signing up with AT@T. I was been over charge after I was put in a promotion, I have automatic pay and because of the over charge I was been overdraft in my account, I'm disable and I live in a budget. I took 4 month of credits to my account and to get is straight. My wife and I would like to add extra channel to our services and for some reason they cannot do it because of some error that keep occurring into my account. so far it have been 2weeks since my request to add channels but they can figure out the problem. I have been in touch and put on wait in my cell phone up to 2 hours and the problem still exist. This is totally unprofessional and disgusting. customer service promised to call back and they don't. After various complaint a manager keeps calling me now to give me updates, but all I'm getting is (we still working on it). You guys are AT@T the (Nasa) of programing. Why can the fix this problem this is ridiculous and unacceptable. I have been very passion about this but not anymore. As today I'm looking to change your services to Time Wagner cable. I don't even want satellite because I find out AT@T own them. I might be only one subscriber , but is one less for you guys.

I talked to a gentleman about getting only internet that was compatible with Netflix. He signed me up for a $34.95 promotion that was going on which included home phone. I told him that I only wanted internet and he told me that I did not need to use the house phone because it came with the internet and it was a bundle. I looked at my e-mail and it stated that I have my own house phone number and everything. I called back today (1/19/2015) and told the lady that all I wanted was internet compatible with Netflix and it was cheaper than what the gentleman said it was going to be. If I did not call back then I would have been paying for what I didn't want.

I was going to wait until 1/24 to cancel AT&T home phone and internet since the home phone is paid through that time frame but I am going to call sooner, guess this weekend to cancel service . Not only has AT&T called every day for the past two weeks but now are calling two times every day, I have told them its not a got time to talk due to a death in the family and they always say NO PROBLEM , do not text and drive, So tonight after the 2nd call from the them today I told them the AT&T account holder died ( my mom three weeks ago) and I will be calling to cancel service and they say NO PROBLEM do not text while you drive I will never will have AT& T for any thing in my life No empathy and they could care less about my mom dying after 91 years of age and having having AT& T services her entire life NO AT&T for me , Its not American anymore , its a corporate money hog

I bought a contract with AT&T. I have one phone and it isn't even a smartphone or iphone. I pay $47.00 a month. I went online to change my account information. Having done that I thought it was going to be automatically debited to the new account. I went to check the old debit account and found it was still being debited by AT&T. So thought I'd call them and they still had the old account listed on my profile, even though the new account was added. I got a letter from the old account saying it past due. That how I found out they didn't change the account information. I also do not like the service. I rarely get and make calls and when I do I most of them are dropped. I want out of my
contract and don't ever want another one.

I called AT&T because I had a problem with the cable box and the TV not connecting. When I called AT&T I got a representative, who told me what to do here at home. This lasted around 45 minutes, the problem still wasn't solve it got worse. The TV screen stays black nothing come on. I was getting upset so I told the rep. to send out a technician to come to the house, to replace the cable box with a new one. Why should I be doing this when I pay to have someone fix the problem. He said if AT&T send someone to the home, I might have to pay the around $99.00. I told him the problem was the cable box not the wiring. I asked to speak to a supervisor and he put on the phone a person name Joseph. I asked Joseph what was his full name he refused to tell me. He stated that supervisor were not suppose to give out their last name. I never heard of anything like this before. I would like for AT&T to send someone to my home and replace the cable box with a new one.

It has been 4 weeks since AT&T dug up a portion of my front yard and left a big mess upon leaving and never have returned to clean up the mess…one of the workers said would return soon to finish the job of restoring my yard to prior condition…no one has has returned….who at ATT do I contact for resolution?

3 weeks ago I called and spoke with a customer service rep. that explain incorrectly how the international plan works. I explained in detail what services I was looking for and she assured me that ATT could provide that. Well that was incorrect. My son is in South Korea in the Army, we were with T-mobile which has an international plan with unlimited data and text and calling/ 10 cents a minute. The problem with them was we were getting a lot of drop calls so I called ATT to ask questions about international plans to call South Korea and for my son to call us from South Korea. The lady stated that the international plan was $5.00 per line to add and that each call made would be 8 to 10 cents per minute. So we continue to talk about data and unlimited text and talk.

So I went through with joining att based on the answers I was given to all my questions, so 2 phones and a sim card was sent out to me. The phones were for me and my mother and the sim card was for my son whose in South Korea with an ATT phone. So once he got the sim card which took about 14 days to get there he was unable to get the phone to work. So I continue to call all through out the days to try to get things right. As I called and spoke with different people was being informed different things. 1st the plan we had didn’t support calling to and from south korea, then we were told on yesterday the phone still isn’t able to work do to some technical difficulties for not being able to reach south korea network.

Then I was told that he would have to purchase a calling card. and the story goes on and on and on …lies…So today I was told after they added the international plan that the phone would work. the only happen was a billed that generated for over 900.00 in less than 6 hours and my son still is unable to call or text…so now I want to go back to T-Mobile where we atleast were able to communicate with unlimited data , text and calls. I was lied too in order to switch. Very disappointed when my son is serving his country and can’t communicate with his family just for a company to gain money for a service they couldn’t supply. I would like a phone call, and to terminate this 2 year contract for being told a straight out lie!

I have tried to explain twice that I am not able to connect to the network (my iPhone) on my computer/IPad/or Laptop. They are not listening to what is actually happening and keep going down the path that I can’t get to the internet on my IPhone. I’ve never had any problems before. I now realize how lucky I’ve been. Support tells me the problems I’m seeing then hang up. Very disappointing.

I have a Samsung Galaxy Note which was an upgrade in September 2012. My phone would not charge. I tried multiple chargers and still would not charge. I ended up having to wrap the chord around the phone to put enough pressure on the insertion site for the phone to charge. The problem was the phone, not the charger. When I went to the AT&T store on Lankershim (in Los Angeles), I explained to the store clerk what was wrong with my phone. He laughed at me and proceeded to try multiple chargers in the store before telling me it was the phone. I informed him I had insurance on the phone and he told me he would not help me and i had to call AT&T myself, which I did in the store. While the gentleman on the phone was a little bit helpful, not by much, the store clerk stood in front of me rolling his eyes and laughing at me. The gentleman on the phone instructed me on how to resolve my problem in the store and he spoke to the clerk over the phone.

Once we concluded the phone call, I asked the clerk if we could fix the problem today. He stated he would not help me in the store and i had to call customer service and they could do fix my phone problem over the phone. Which was why i was on the phone to begin with. The guy on the phone told me the store would fix it and the store said no, they wouldn’t fix it. I asked for the manager. When he came over he stated no one in his store would help me with my phone issue. I told him i had been an AT&T customer for 19 years and had never been treated like this. I informed the manager and the clerk that i would be dropping them and they laughed while i was walking out the door.

My wife interacted with a person called Josh around about January 16, 2014; and she was not told that our phone service would have a limit of 200 minutes. Our bill this month included $86.00 worth of calls. We have always had unlimited minutes local and long distance. I spoke to Jamie at ATT who is supposed to set up our phone service the unlimited local and long distance service for $35.00 per month. However, there was no indication that ATT would lower our bill. This was a mistake made by their representative who did not inform us nor did he change our service to what we originally had which was $35.00 a month. This step was supposed to save us money instead our bill skyrocketed. As retirees we cannot afford these bills.

We recently moved 15 miles away from our previous home. We had placed a work order for internet and landline in our new home to be installed the day we closed. That was on 30 Aug 2013. We have been delayed 5 times now with excuse after excuse. Today again we were supposed to finally have a technician to arrive between 2 and 4 p.m. Guess what another no show, and no phone call to explain why or when we would be rescheduled AGAIN. My husband is on the cell phone with someone in another country that just keeps reading a script and not helping. What in the world do you have to do to get service. My husband works from home a lot and needs access to the internet and a landline phone. This is causing a lot of problems and I just don’t get it. I wish we could use another service because we would have after the 2nd appointment was cancelled. But our little town only has AT&T. They have us by the u know what and nothing we can do. I hate this!!!!

I am living in my rental while waiting on a home renovation. When my wife called ATT to return service to our renovated home she was not giving a timely frame for a tech to come to our renovated home (which is already set for ATT). Due to massive miscommunications problems between departments at ATT my wife called to confirm that both residences were receiving services until the move was complete and ATT confirmed it would not happen. She was on the phone for 3 hours verifying this because she was kept on hold or hung up on most of the afternoon.

The sales or customer service rep came back and said no services would be interrupted and a tech would be at our renovated home on the 2nd. On the 30th ATT (due to a note error on the part of the customer service rep) caused all service at our rental to be deactivated. My wife has spent the better part of two day and possibly up to 40 reps between tech support, sales and tier II agents trying to resolve the issue. Bottom line we lost our tech guy coming out today in order for her to restore service at the rental. My wife is a online student due to a disability getting her MSN in Nursing.

She failed two exams yesterday due to the interruption as well as a near fail on a huge final paper for graduation. Finally at 10:30 last night internet and phone were restored, however – the television will not come back on and we had to cancel our new service at our renovated house for restoration of service. I have U300 and now being told that we don’t? She has no television and is afraid to order new service due to the fact of disruptions of service. In two she spoke to clost to 50 reps between the different departments and no one can seem to fix anything or get it right.

She has been hung up on, treated rudely and this is all due to a customer service error. Now we have movers coming – no service at the other address. I’m very disheartened and frankly angry that my wife was treated this way by anyone. The ticket numbers and orders are confusing and the different departments have excessive miscommunication between them – as she was told 50 different stories before finally a man told her that her service had actually been disconnected at our rental and all he could do to restore anything was cancel the tech coming out to inspect the equipment and make sure the service was operating properly.

I hope in the future inter personal skills is a must for these positions, as you are one of the more expensive bundle carriers. You are about to lose me and everyone I’ve told about how great you were, and we are all going to go back to Buckeye Cable in Toledo, OH. I will laugh when ATT comes knocking on my door. As I was typing this – my wife was just disconnected again.