AT&T

I have been a customer since 1999 with an A+ credit rating (which was verified on the call) and today my cell phone service was suspended due to information that resulted in a non-payment of bill status.

I unfortunately became aware of this suspension while on route to pick up my son who had an EMERGENCY situation (which I was thankfully informed of via my home phone service).

Due to the cell phone suspension, he could not contact me and vice versa.

After vigorously explaining this to customer service, while in my car, they informed me that AFTER I made a payment my phone would be re-activated....in 30 minutes!!!!!!!!!!

Do they have children?!?!?!

ANYTHING could happen in 30 minutes.

This is a horrible example of customer service gone SERIOUSLY wrong.

Totally unacceptable but sadly…

I went to att store in Hartford ky to take care of some business. the man that worked there today 6/15/2019 immediately said he didn't want to see the paper work I had and to get out of store and not come back because he accussed me of trying to do something illegal.which is not true. he is the most arrogant and rude person I have ever seen. does not need a job working with public. somebody needs to call me so I can tell complete story 270-256-6738

I have a complaint I was supposed to be in a bundle according to the lady at the loyalty department.

Customer order number #4526221041A.

Saturday, December 29, 2018.

I was supposed to pay for internet speed 50 for $40, home phone $27, and DirecTV $19.

99.

I had to call again in the month of January, February, March, etc.

I do not have time to do this every month I work, go to school, my daughter goes to school as well.

So we need the internet.

I find out that I am paying $87 for the internet and home phone what happen to the cable that was supposed to be included in my package. so when I receive a bill from Directive that I suppose to pay $242 "we cut your cable off are you gon pay this bill today" I'm like what I paid at&t through the at&t app on June 1, 2019, $87 what I am…

I live in Shasta Ca where the Carr Fire occurred in July 2018 .

We have had no phone service since then and was receiving a bill from AT & T every month since then.

Which is illegal .

Anyway about on June 12 I had someone to come out to install everything and the tech was here for about 5 to 6 hours and had someone come and help him run the line from the road to the house ( which the tree limbs on some of the trees had to be cut , which my nephew got on top of the garage, that is half way from the road to the house and cut the limbs off the tree next to the garage and helped the tech with the line over the garage ) then the tech that was here first finished the job on the outside and then came in to do the job inside of the house.

He had to keep going out to the road to the box because…

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley.

My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley.

It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone.

It took a week for the City to move the tree.

It took another two weeks for AT&T to restore services for me -- they were restored today, June 13.

I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared.

Twice, service techs came and left a note on my front door, saying they were sorry they missed me.

When I…

We called AT&T customer service at 18002020 to find out if we could switch our internet service from DSL to Uverse.

After a twenty minute call where we were asked for every piece of personal information including our Social Security Numbers, We have been AT&T Customers for over 9 years we still couldn't get the question "what is the price difference to upgrade to Uverse?' answered.

This is the first time I have ever written a complaint letter to anyone

Your Customer Service people are going to have to do better

Received notification from AT&T that as of 2/20 I would lose my local channels from Direct TV if I did not get an equipment upgrade which was supposed to be free - but after reading the back of the notification it states I would be charged $10.

00 for HD, $10.

00 for DVR and $5.

00 for Whole Home Service - it also states that after three billing cycles these fees would be credited to my account.

I have called every number to have this explained and to verify these charges of $75.

00 would be eliminated after three months.

Unfortunately the Customer Service reps I have spoken to are either misinformed or poorly trained as I have been told so many different stories I am unable to verify these charges are not permanent.

Being a senior citizen on social security I cannot afford to have…

Dear AT&T, I reside @ 8750 Mell Manor Drive # 35 La Mesa , CA 91942.

Approximately 2 months I received a letter from AT&T advertising for cable and internet service their was a told of 3 services to choose from and if you chose one on you receive a gift card I chose the package with the 100.

00 visa gift card and the ATT&T, customer service told I would receive the $ 100.

00 visa card it 4 weeks after my first payment.

As of today June 14 2019 I have not received my $100.

00 visa card. at point I fill I was lied to by your service representative so I would take the deal.

I found out that the card was never order when I called AT&T to check the status.

I just want to know this is not right- being dishonest to people to make money I was always told that AT&T was company good ethic &…

Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley.

My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley.

It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone.

It took a week for the City to move the tree.

It took another two weeks for AT&T to restore services for me -- they were restored today, June 13.

I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared.

Twice, service techs came and left a note on my front door, saying they were sorry they missed me.

When I…

Switched 3 phone lines from business to personal.

One is operating 2 cannot receive or call out phone calls.

Both can receive texts and emails, however it has been 48 hours since this has occurred.

Spoke with At&t on Tuesday and they said Phones would be working in 24 hours they put in a ticket, called on Wednesday, same deal put in ticket will be working in 24 hours, called today, same put in ticket will work in 24 hours.

So now I'm heading towards 72 hours without service on 2 lines and it is obsurd.

I need immediate action, I'm sure I'll be paying for the two-three days my phone does not work, so I need immediate action.

Beyond livid!!!

At@t representatives lied to me over and over I called at least 10 times to get the matter taking care of each one gave different answer they was rude and not 1 person told the truth ,I been customer for over 11 years and have never occurred such attitudes they would quote me something the the next person would be like oh know ,I have never heard anything like them ,I will soon not be there customer

On 6 Jun '19, my internet stopped working.

I assumed it was a momentary outage (as has happened often, in the past), and waited for it to resume.

It never did.

On 7 Jun, I called AT&T, and after a short troubleshooting, was given a repair window, of 8am-12pm, on 11 Jun.

On 11 Jun, just before noon, I got a text, implying that the techs were running behind, and would I like to keep my repair, for today.

I answered "Yes", and continued to wait... and wait... and wait.

Eventually, I called back, and was told they could set me up another appointment!!

I told them all that had occurred, & asked if anyone was going to come fix the problem.

After playing round-robin, with multiple operators, all telling me I needed to talk to someone else, my daughter asked to speak to a manager.

The…

The Customer Support Center, which is obviously an off-shore operation is staffed by under-trained and uniformed personnel who are a complete discredit to AT&T.

I tried to communicated with the customer service operator that I needed an 800 number or email address to send in a proof of payment on a billing issue which I thought had been resolved on a previous call.

The woman I spoke to did not understand that there were method other than on-line access in which to resolve the issue (Fax or an email address).

She informed me that no supervisor was available to speak with me and was unwilling to take my number and have a supervisor contact me at a later time.

This is probably the worst customer service experience I've encountered in over 20 years.

Your customer service center lied to me!

No one showed for the promised repair service!

That cost me Bye-bye AT&T - going to your competitor.

Our AT& T home service failed on 6/4/19.

No calls could be made or received from the home phone.

My wife and I reported this to AT&T customer service department 6/5/19.

No one could not tell us anything and the recipient of our call could not speak very good English.

We finally found out that a service person would come on 6/10/19.

This is very inconvenient to be without telephone service this long without anyone being able to tell us what the problem is, or not being able to resolve the problem.

We have had problems with the internet recently.

We all know that services do break down sometime.

But when no one knows what the problem is and do not communicate with their clients in a professional manner, it makes you feel like it’s got to be a better provider somewhere.

We have been…

Our service has continued to get worse even though tech support assured us they would fix the problem and call us back two different times but did not.

I pay the full price on my bill each month but am not receiving good service.

We have been running ping test over the last two months, which can be used to observe network latency, and I am including some of these so you can see what is happening to our service.

A ping that times out is in excess of 4000 ms, which is more than 4 seconds of the computer waiting for a response from the server.

An average ping should be about 23-40ms if everything is functioning properly.

If the people you have working to resolve these problem can not do their job fire them and hire someone who can.

Unhappy customer ,my email address is…

Every month my bill goes up and for no reason.

I was told my bill (for TV and Internet only) would be about $ 86 a month.

For one month is was that, the next month $ 92 and for July now $ 131.

Why is there no one regulating this rotten company ???

My initial special 2 year promised price doubled in 8 months.

The promised gift card was a lie.

I was charged $150 for burying the cable because they sent an idiot to bury it twice and both times cut through the cable.

Third try, I had to pay for it.

The techs (original set-up) ran wires on the outside of my condo (on the siding) for which I got a written complaint from the HOA and almost got a fine.

The only reason I don't leave this darn company is that they are only slightly better than Comcast and I have no other choice.

I would…

I was going to take my granddaughter off pre paid and get new sim. but rep said if I add a line I could get new phone free. then I get email saying there is a charge of 9.

00 month for phone but after three months I will get credit. not what I was told. also activation free there was a charge. also I could change phone number to one she has right away know told have to wait three months or pay for phone not what I was told.

I will never recommend att again. it has gotten expensive and they lie all the time. sprint t moble offer same plan on 4 lines for 100 and four new phones.

I have had nothing but problems with your wirless servie.i do not like being lied to

Hi, I need to express my dissatisfaction about my experience, I am really frustrated with the wrong info gave to me by a representative.

I do not have a current direct TV/AT&T service and I call and ask specifically information.

My fiancée does have direct tv service, I ask if he can add another home (like a second home) and add direct tv service, the answer was yes and agent quote me $49.

99 plus taxes or $39.

99 with a $10 discount since he have a current service. in the chat I specifically ASK that the new service was on another home and a discount was going to be applied. basic channel (PPV) + canal sur+ 2 receivers (one free) - when he call this morning to put the service, oh surprise, this is not allowed.

I contract customer servie and after a conversation I ask directly if they…

We have had excellent service until about 6 weeks ago, a storm came through and according to your service department, a tower was damaged in Blount County Alabama on Coy Road just off of Blount County Hwy 33.

We have contacted your service department many times and were assured the problem would be fixed.

Before the storm we had 4 and 5 bars of service on our cell phones now on a good day we might have 2 bars of service.

We have internet (trough a mobile hotspot device), cell phones and tv service with you.

We are having dropped calls, and loss of internet service, with degraded connections on both.

Our home phone is VOIP and we have dropped calls and broken talk on this phone as well.

The tower has not been properly repaired or our service would be much better than what we are…

as usual at&t is useless. i pay for phone service and about once a month some tech pulls my pair for someone else. useless

These idiots tried to charge me a 500.

00 deposit per line for prepaid phones they will not get my business.

I am constantly loosing service.

Although the problems are eventually resolved it will happen again.

I am still waiting to have the line repaired again.

This always takes over a week and then may not be totally resolved.

Example: In April 2019 I lost service.

After a week the repairman came and said he repaired the line.

I had to call the next day because of constant static.

He came back, checked the line but told me the problem was with the phones in the house and not the line.

He told me I needed to buy new phones.

I did buy new phones but that did not resolve the problem.

I called him again and he checked the line more extensively and finally found the problem.

After waiting a week for him to show to repair the line, it took another week to resolve the problem.

I do not…

During a storm last Monday a fire burned cables on a telephone post.

The cables have to be replaced.

ComEd came and replaced electrical wiring.

AT&T has been promising me since last Wednesday that a new cable had to be put in and it would be okay.

4 different technicians have told me that the cable was being replaced the day they came out.

To date - nothing.

No one at AT&T can tell me when this problem will be fixed.

They said they cannot communicate with the people that put in the cables.

I find they very strange that a big company like AT&T cannot communicate with people who do their work.

I work from home.

I feel I have been very patient.

This needs to get fixed.

I have had 3 failed service attempts with a field tech.

No call back or reason saying why they were a no show.

I called in on Saturday, spoke with a mgr by the name of Bernetta who promised me the issue would be escalated to 2nd level.

Still no response.

Called in again today and spoke to Jay, who couldn't (or wouldn't) give me his call back number.

Claims to have rescheduled me again for Wed btwn 12-4.

I need an explanation as to why it takes 4 calls at almost an hour long to resolve an issue.

This is extremely poor customer service and need a call back at 314-704-1951.