AT&T Complaints Continued... (Page 8)

I have had Service with ATT for 10 years I have a Cell Phone I call to have Unlimited service put on my cell phone that is Unlimited Data Plan the Girl of the phone told me because your a long time Customer we have a Gift for you it is a new Tablet and it is FREE I told her Nothing it free and she assured me there was only one charge for the Tablet that was $10.00 a month that's all I said ok I hope there is not a gimmick here just to sell me a Tablet she again assured no Gimmick well I got the tablet I put it on the charger and as it was charging up the Tablet started ringing I said what the heck is that well this tablet is a Phone I did not ask for a phone it has a dial and everything and I kept getting messages from Direct TV to set that up and they wanted a credit card Information for it to run it I did not ask for that and it had HBO and want me to set up an account I did not ask for that either the girl did not tell me anything about this stuff and she added up the billing and told me all this will cost me a month was $106.53 I told her that was fine but when I went on my billing on ATT it said they wanted $259.00 for the month of November this was not told to me I was being charged for the phone and a new phone number Direct TV and was going to be charged for HBO why do people lie to you on the phone I have trusted ATT for 10 years now and they do this to me, I don't no if the Girl gets a commission for selling Tablets or what but she socked it to me and this is not fear to me I wanted to keep the Tablet so Badly but I could not pay those High prices. I am a Disabled Vet and I am on SSI and I am having it hard enough but I keep the ATT account because they have been good to me for 10 years now I get this pulled on me and it is not right by ATT.
I took the Tablet back to the ATT store and I have 2 receipts for proof where I turned it in. Shame on ATT to do this.

Hello,

My name is Wesley Rees. I have been an AT+T customer since May 2016. At that time, I ordered internet service (U-verse) and had it installed at our new home. Within a few months, I saw the need for home phone service and added it.

Earlier this year, I began experiencing some issues with the internet service and called about having some service done. The reps checked remotely and said that they could reset some things from where they were. I continued to experience the issues until it started to affect our home phone service also.

I called in to have a tech come out and check things in and outside of our home. (The phone and internet service started to drop out for several hours during the daytime). The tech was supposed to come out one weekday afternoon. He called us an hour after his appointment was supposed to be over to let us know that he would be late. I told him not to come out, and that I was probably going to cancel the service with AT+T. Needless to say, I was not happy about this.

A few days later, I called in and requested a service call for a Saturday, when I would be at home from work. The same guy came out and did a few things- troubleshooting and feeling confident that he had solved the problem. Within an hour or two of him leaving, the issue occurred again and our service dropped out for about an hour or so. I called him from my Tracfone cell phone to let him know that the issue had not been resolved.

After a couple more weeks of this I saw that my AT+T bill was going up and was paying around $100 for internet and home phone service. Unhappy with the service, I attempted to call in to see what could be done to lower the bill. We do not use the amount of internet that we are given and I cancelled the international calling plan to help reduce the bill. An online chat rep, on August 20, stated that if we ordered wireless tablet service, that my overall AT+T bill would be reduced from around $100 to around $60. I questioned this, as it didn't seem right- that we could add a service and get our bill lowered. So I double-checked and was assured that this would be the case. ( I do not have a record of this chat now experience, and am kicking myself now, since I have been told that since I do not have a record, that I will now be charged an early termination fee).

A few days later, I was billed for the shipping of the tablet and received it. (I did not need a tablet, and only ordered service because I was told that it would lower my overall bill with AT+T). We continued to have service outage issues, and I was calling in after work to let them know how unhappy I was about the service. I wanted to cancel all service with AT+T, but you are the only providers in my area for internet, so I held off on cancelling. The outages continued and then, upon seeing that my bill did not decrease but instead went up(!!!) I called in to have the home phone and internet checked again. The same service tech came out and worked on the service at the house here, but by the time I got home from work, I was furious. Not happy that the online chat now rep was wrong in what she told me about the billing, and still experiencing the outage issues, I finally cancelled the home phone and wireless tablet service. I also told the chat now rep at this time that I only wanted to pay about $30 a month for internet and not the $50+ that I was currently paying. After being switched back and forth between departments, I was told that everything was taken care of. However, there was no indication of what I was supposed to do with the tablet in order to send it back. I had barely used the tablet and wanted to send it back because it was AT+T equipment and not mine. I had told the chat now reps that I wanted to send it back, but they did not inform me on what to do.

A few weeks later, while checking my account, it appeared that my billing was still messed up and was now being charged even more money for service that I was supposed to no longer have. Upon checking in with chat now reps, I was informed that I had not cancelled my wireless tablet service in time and was now going to pay for the early cancellation fee. I asked why this was the case, since I had been misinformed about the pricing. I was told then that since I did not have a record of the chat with the rep who ordered the service for me, that I would have to pay for all of the wireless tablet service and fees, including the cancellation fee. I told them that I should not have to pay the fees for services that I did not want. The rep said that I would have to pay them. I said that I would not pay for fees and services that were misrepresented to me.

And that is where we stand now. I have not paid for any of these services and fees and would like them removed from my bill. I have been told that this will not happen, and I stand by my statement that I will not pay for them.

So my question now is, How do I send back the AT+T tablet. I do not need it or want it and have cancelled the service. I have cancelled the home phone service, and would cancel the internet if I could find another provider in my area at a reasonable price. So the ball is in your court. I will await your response...

Respectfully and sincerely,
Wesley Rees

I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.

I was told my a representative before I joined AT&T on August 26 (cell phone) that my bill would be a certain amount but now that I have joined I am being told he misinformed me so now my bill is much higher. I do have a copy of our chat. I have called several times to correct this problem, I have spoken with a supervisor on tonight Oct. 15, 2017 only for him to get smart and very unprofessional.

I have some grave concern inregard to my exp at att wireless retail store in lawrenceville ga 722 Collins hill . As a loyal Cust which I have been for ten yrs..
And same time it's a shame . That it's came down to loyal client have to file a complaint form. To get at & f to stop ruining a relationship of 10yrs. There is fraud that has occurred in during a visit at att wireless store for five minutes. To check out the new product .ans at same time was shopping a birthday gift did my wife's which was on 9-29. .so the fraud incident that occurred was on 9-27 as I mention I was in store . & it's a shams to mention that I went in with in mind to get new phone for wife but due to the unpleasant conversation with rep and type question I was being asked . I ran out of the store pretty much . I felt some ons trying to gather to much personal info so I stop from caring any further . I left shortly after I left I recieved voice mail from the SAMs rep wanting to know when I would come back and for me to call in regards to wanting some info . Which I did not same day my wife experienced some issue with her existing phone went black out not knowing what the seems the problem . We waste days from apple to AT&T to mall repair place but no one could tell what went wrong I wasted 2 days of my time going in circle.from pl to pl . My last option which was buying new one. But that also failed due to I being told that upgrade was already done & I was the new owner of i8 & cannot upgrade. & that if was dons at this particular store where I was on 27 sep well then this just beginning now wife with out phone with young kids not exceptable . So back to start again I was then told that fraud dept shut my wife's ph off ( this ph with no under contract or term) and with out warning or courtesy call . AT&T decide to kill my existing phone .after hours if waiting on hold I was told to go retail store and pick up new sim after that ph shokd be fine since tits reset by fraud dept .so we did and my wife went to same store that I did and. We where told we just purchased a new phone from them . And I couldn't even get new phone . Now we r still with out ph after store replacing SIM card phone still did turn back on . Now still I have been accused by rep on phone in person they all think I am thief & lier and request for arbitration dept to contact me ASAP but no response none I am requesting some one need to respond accordingly & investigate to the fact and answer to my concern my phone ruin due to fraud dept #2 paying for servics that is not active now I just received a bill with terms on new ph & ins as well for znd in amount $ 42 I have also filed a police report and I need att full investigate outcome report once it's completed. Obviously crime is being done by people who represent att and if this statement dosent alert att then they need to clean up the bad seed . Before it's too late thank you

I've been with at&T since 2001. I recently changed my billing. I was offered unlimited data, unlimited text and free hbo for 60.00. I received a bill for 137.00 vs. 92.00. I called t mobile and can get a senior citizen discount for 70.00 which includes insurance protection. when I advised this to customer service they thought it best I change. I applied to unlock my phone which takes 24 hours but I wanted you to know a 17 year customer is leaving

My office has placed over 25 calls to have my number released to Charter when I moved office locations. I still do not have phone service that is potentially costing my business thousands of dollars. This has been an absolute joke. Legal action will be taken. AT&T has refused to release my phone number OF 985-446-3333 after several hours spent on the phone with you. This is disgusting customer service. I am cancelling any further affiliation with At&t.

AT&T Customer service department doesn't know what they are doing. I have been trying to get my mom's line block (she is 84 years old and doesn't know how to use the whatsup so she ended making long distance call) without success. Now after being promised that it will be done, I find out that it was not done and I am supposed to pay $600 in long distance calls.

I have a chat printout as a confirmation and for them it's not a valid proof. Are you serious?

Was without service for 5 days due to hurricane. Been on the phone for over 1 hour, talked to 5 different persons. Got cut off, put on hole for 30 min. then cut off and told to call again. Reg. bill $91.03 being without service for 5 days was charged $93.00, what a company.

Att agents need to be better informed. Was lied to about our internet plan we choose and amount we would to pay. Received first bill and it was for $85.41 not $30.00 . Called ATT and customer service agent did get bill down to $50.41 but still not correct amount. Was told < we would have to pay the $85.41 and I said "NO" because that was a incorrect amount. A few minutes after we came to a agreement, my internet was cancelled. I spent another hour on the phone trying to get my internet turned back on. Then was told I would need another modem because this one needed updated. So now I have to go thru with waiting for another modem ,setting it up and then reinstalling all my items back on a new modem. Every Att agent , except for the lady that reinstalled my internet, everybody else ,starting with the very first person we talked to about signing up for internet, has lied to us and told us misinformation. I don't know how Att has stayed in business so long, with such stupid prople working for them. I just heard a ad this morning on the radio, and ATT said, no activation fee or free modem and Wi-Fi. Apparently this message hasn't reached all the customer reps. Tired to telling Att reps how to do their job. I feel like I should be on the pay-roll. Can someone please get my bill straightened out.Thanks.

having trouble with iPhone 6 went to store two time said have to go to apple store drove 40 miles got my phone checke told me I had to go thru insurance I went last Tuesday had file for insurance still haven't got phone I really think people are not trained I am senior use my phone to keep in contact with grandkids really hard to believe I at my age get run around by people at store that don't know what there doimg

I have contacted customer service approximately 4 times over the last week because my internet service is out. The automated system as well as the representatives there are saying that the outage is still existent. The rep I spoke to yesterday said services are normally restored in a 24 hours so I asked to speak with a supervisor. The supervisor I spoke to named Richard was chatting with me and did not give me a chance to type anything before disconnecting our chat session. I have not received any calls or notifications regarding an outage until I called only to have a supervisor be rude to me. This is some of the worst customer service I have experienced in a while and I am definitely shopping for a new carrier in my area!

On June 24, 2017 I switched my wireless service from TMobile to ATT. ATT promised to credit me up to $650.00 to pay for the phones I still owed to TMobile which was 2x$540.00. On June 24th, a trade in deduction was made for the phones of $376.00 and I was promised the balance in Visa cards to take care of the balance. I submitted my final TMobile bill TWICE because I was told I did not qualify for the credit the first time!! The second time they accepted it, however, 3 months later I finally received the Visas (9/16/17) for only $190.00 each because ATT decided to deduct an additional $150.00 for trade in from the approved amount of $340.00. First of all....why was the approved amount for $340 when the bill clearly stated I owed $540.00??? And secondly, deducting trade in twice totaling $676.00 on brand new LG V20 phones is outrageous!! How is this right??? ATT is making false claims that they will pay for your phones to switch over!!! I am pissed that I ever believed them.

We were promised 3 services for $68 dollars a month. Had them for 3 months and every month we are charged almost $100 more than that. End up spending 2 hours or more each month talking to numerous departments. They lower the bill, eventually, but the amount they take off is added to the next month's bill. They are unethical, I'm so fed up, I'm switching all my services to another company.

Account: 116979669 [see attached image]
For TWENTY YEARS - - ALL my checks arrived on time and cleared my bank.
I got notification that a check (sent on Aug 12th) had not arrived by Aug 22nd (confirmed by bank. that it had not been posted to them)..
[Note: the USPS, apparently, has had some sort of deliver problem. because a first Comcast/xfinity check (mailed the same day that my first AT&T check was mailed) also never arrived, and i had to send a second check, too (on the same day as i sent my replacement check to AT&T]
I called the Philippians AT&T Support Center and spoke to "Lea" [ID no. 60197-5014].
She failed to document this: that i would be charged a late fee even if i sent a second check.
[Note: i could have walked 20 mins to a AT&T store at a mall to pay with cash or check or credit card if i knew i was going to owe an addition $10 that i can't afford]
MY UNDERSTAND WAS THAT I WOULD NOT (NOT) GET A LATE FEE CHARGE.
I understood from "Lea" that everything would be Okay, since i was sending a second check, SO LONG as it arrived before Sept 15th, WHICH IT DID (confirmed by my bank / posted Aug 28th).
I now have a new billing that includes a $9.00+ late charge with the bill totaling ten dollars more than normal.
[09-11-17]: Successive and Repeated phone calls to your incompetent Philippines' AT&T Support Center produced only people wanting to do power over me and not be supportive. [Hanna/ID= 4504 and Rachel/ID= ?] Repeatedly they refused to connect me with a supervisor who could remove the late fee which should not have been there in the first place. Then Hanna said she would call me back in 30mins. SHE DID NOT. || An hour later i called again (Rachel), and was finally to someone who was supposed to be a supervisor. I got to Bryan/ID= V3FP7Y6, who, supposedly, was a supervisor. His language was practically impossible to comprehend. His demeanor was the opposite of helpful. He kept trying to say i did not have the correct Account Passcode. I did. I always give it and it always is correct. Then he said he was in the cellphone department. It seemed to me he wanted to do-power over me and have control. The hostile attitude of Filipinos is generally combative, not polite and not accommodating. They demonstrated this toward me, an American [a 70 year old white lady in my case]. This is not good for your AT&T reputation and not good for your PR. || — IT WOULD BE SMART BUSINESS PRACTICE to honor the No Late Fee understanding i had and credit my next bill.

my bill is never the same every month and never in my favor.
when I call, get no help and when I asked to speak to supervisor they are not available and will call me within an hour RIGHT
no call back. I am very unsatisfied with their customer service ..

They are selling Asurion Insurance for phones and not telling that they only cover liquid damages and physical damages for certain zipcodes and making you pay the same price for the insurance and will not find the address that does and mail the phn to be repaired and mail it back so everyone would ge treated equally. Why cant we get the same coverage for everyone if we all pay the same price for insurance but only have one option. you should tell customers this up front.

Hello,
This is my third try to email a complaint. I could get all the way through and submit, then I would get a # (1504742100), an error message and it said to try again later.

On Wednesday September 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse 200 cable went out. When it reset itself and came on, Indianapolis local channel 13 WTHR had a message that it had been taken off. I looked online and it has to do with a debate about money between ATT and WTHR

I am NOT angry with WTHR. I AM ANGRY with ATT. This type of thing should NOT affect paying customers!! Cable cost a lot and if you want cable you have to pay the price. If WTHR doesn't want to pay what ATT wants, that should NOT affect customers.

I will continue to voice my complaint and follow through.

Hello,
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. my UVerse 200 cable service was interrupted for a brief couple of moments. When it reset itself, local Indianapolis channel WTHR (Cable channel 13) was not available. There was a message stating that this channel was removed "despite our efforts". I looked online and saw there is a contract dispute between AT&T and WTHR over money. I confirmed this by phone call with AT&T.

Let me be clear-I am NOT angry with WTHR. I AM ANGRY with AT&T. This contract dispute over money should not affect customers!!
I pay a good deal of money to have cable which is already too high. If I want cable I have to pay it. Customers already pay too much. I am strongly considering leaving AT&T. Whether WTHR is willing to pay what AT&T wants to keep in on cable SHOULD NOT BE TAKEN OUT ON CUSTOMERS.

I will be voicing this complaint in as many ways possible and will continue to follow up.

On Aug 28, 2017 ATT was supposed to install my internet service, so I had my daughter to take a day off from work and stay home between the hours of 8am-8:00pm. I called on Aug 27, 2017 that morning to see if they could narrow down a time I was told no but they would be more than happy to call me 30minute before arriving. I get an email on Aug 28, saying that I cancel my Appt. So when I call back they told me it was due a payment not going threw, I said if that's the cast when I called on Aug 27, they look up acct. information every was thing set to go Aug 28. When talk to att. customer service rep. she told me she apologize and she can set up Aug 30, I paid ATT $100.00 payment . On the 30th no one came out I was told between the hours of 8:00am -12:00noon no show no call. So called back they I was told I don't see appt. for you we have you down for Sept 5,2017 8AM-12:00 NOON I said could please see if I can be there first stop she said I will put in the notes. Sept 5 get here I get email 11:38AM saying they will not be able here by noon. So I explain to them this would be my 3rd install date and was lack communication on Att. How sad I had buddle packages with Direct TV SO I CANCEL MY SERVICES ITS POOR CUSTOMER ALL WAY AROUND.

Charged twice to purchase Direct TV equipment .In Store i was told you never sell the equipment ! I have spoken to at least 10 customer service agents and no one can help me
Account No. 251237543
Case # 1-209873458253
Jerrold W. Schwarz
614-499-3474

I applied for the Directv / ATT Wireless special pricing in February of 2016. I was overcharged more tan $100 per month for 14 months and then they offered me $25.00 credit every month to add HBO if I had unlimited talk/text/data wireless plan. I agreed and have had to call in three times and still no $25.00 credit. They owe me over $1100 in overcharges for my Directv service and they stole over 13 hours of my time calling and fighting with them for 14 months. I truly wish each incompetent person at AT&T that has been involved in screwing up my account could feel and experience my frustration and disappointment.

Can anyone imagine 16 months of incorrect bills and calling into customer service one or two times a month for 16 months? AT&T so pathetic in their intercompartmentalizations, it results in complete stupification of every employee!

I did an online AT&T purchase on June 21, 2017 at 6:24 PM for an Netgear 7550 Accessory for a total of $107.75. I received this online purchased on June 24, 2017. I was not happy with this purchased and on the their return policy for a refund, it said to return it to any AT&T store. No luck. Me and my son went to three different AT&T. First stop was at AT&T in Dinuba, Ca.they said we needed to take it to a bigger store. We went to AT&T in Visalia, Ca, they said they do not take item like that and we need to take it to the post office. We took it to the AT&T in Tulare, Ca. and they told us the same thing, take it to the post office. This is June 27, 2017 we send it back through the USPS. I called AT&T on August 4, 2017 I was on the phone for over 2 hrs, they kept transferring from U-Verse to Wireless back and forth.I spoke with Anika, Austin, Natanya, Richard, Samuel, he was able to find through tracking number and return label, that they received it! I was transferred again I spoke with Jennifer, Loren and Janet. Janet said it takes 90 days for refunds. She said the last of August I should get the refund.I thought it was too long. On 8/8/2017 I did an online chat with Sofiya G. Let her know the Online purchased of Netgear Model 7550 was returned back on 6/27/2017 and wanted to know when I would get my refund! She said she would have her Supervisor give me a call. At 11:13 a.m. James her supervisor called me and said he would fix everything , not to worry, I would get my refund back in my account in 48-72 hrs. That didn't happen. August 21, 2017 I called and spoke with Edward from Refund Costumer Dept. he tells me it will take 30 to 40 days more for the refund of $107.75. I have been waiting since June for a refund. AT&T has their product, I haven't received my refund. All they are doing to me is lying. Hope you can help me! Here I'm sending my order forms, Account Activity where &107.75 was taken out and my Return slip from Visalia Post Office. Thank you, Maria Valencia

My wife and I went into your Floresville, Texas store on August 27th around 4 pm and asked one of your reps to help us understand why my Iphone 5 had a black screen. The gentleman that we were dealing with was new and did not really know what was going on with the phone. He told us he was in "training", he keep going to the back of the store and speaking with someone and coming back to speak with us. Finally a female rep came out to help him and us. She informed us that the phone needed to be replaced or fixed by another company. She explained about the "BOGO" deal and told us we needed to change our phone numbers in order to get the deal and we could not get the Iphone 7 like we wanted because of our eyesight. After we had been there for about 30 minutes or so, she informed us that their system was down anyway and we couldn't buy any products until Monday so we needed to go back to the store on Monday. We disappointedly agreed and we left with my cell phone still not working. We went back to the store on Monday, August 28th and none of the people that were there on Sunday were working so we spoke with Seth. We explained the situation to him and he stated that we could get some good deals but he would have to speak with his manager Justin Sixsmith so we needed to come back on Tuesday because the manager wasn't there but Seth assured us that he would be working the next day until 8pm. Again, we left very disappointed and upset that we were not getting anywhere with our situation. We returned to the store on Tuesday, August 29th around 6:45 or so and lo and behold Seth was not working!!!!! There was another rep there and he informed us about the "BOGO" and we told him about the situation and asked to speak with the Manager. He said the manager would be out in a bit and continued to look at the ipad for more deals. Finally, after about 15 minutes, a gentleman came out from the back room and I asked him if he was the manager and he said yes. I explained the situation and he did not care, he stated that we could get "BOGO" but we needed to add a line or take one off and get a new phone number and told the other rep where to look for the deals on the ipad and told us that he needed to leave because he was suppose to be off at 6 pm and he had personal things to do. He just left us standing there with the other rep. The rep then told us to come back in September because At&T would be offering good deals on the Iphone 8. We just left very upset and couldn't believe what was going on with your store. We have been customers for a few years and we are very, very upset and disappointed that your reps could not/would not help us get a new phone!!!! My name is Edelmiro "Eddie" Ramirez. My wife's phone number is 956-236-2207. I still can not use my phone (956-220-8799).

I have written several letters regarding the repeatedly bad phone & internet support,and subsequent poor repair service I have been receiving from AT&T since April 2017.
I have contacted the local AT&T office several time and had over 15 technicians here in my home within the past 4/1/2 months and the issues have not been resolved.I cannot understand why no one at AT&T can correctly identify and fix what should be a simple problem.

I moved from Georgia to SC in July. In June, I established new service with AT&T which included DIRECTV + AT&T internet bundle for $80.00 per month. This included free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. After signing up online, I received Order Confirmation Number: 22-173667914113234. Later that day, I received another email from AT&T asking me to contact them because they could not complete my order. It took 5 phone calls (one lasting 1 hour and 26 minutes) to explain to the AT&T reps that I was moving and wanted to sign up for the current promotion. The representatives were so busy reading a prepared script they were not actively listening to what their customers are saying. I finally had an installation date of July 18th with the AT&T rep telling me they would honor the same promotion $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card.

On July 18th, my internet was set up at my new address by AT&T. Later that day the DirecTV tech came to my house to hook up cable. He advised that he could not hook up DIRECTV because there are too many trees in my backyard. I called AT&T again and was told they would hook up AT&T U-Verse on Friday, July 21st and honor the same promotion of $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. My appointment was set between 11:00am - 1:00pm. The technician did not show up until 3:30 that afternoon and although he was setting up 2 televisions, he only brought 1 remote.

Two weeks later, my premium channels were cancelled with no prior notice. When I contacted AT&T I was advised I was not eligible for the premium channels at no cost for 3 months even though I had been watching them until they were disconnected. I eventually resolved that problem. A few days later I noticed that I was charged an installation charge of $35.00 and charged for cable service beginning on July 18th even though it was not hooked up until July 21st. I again had to call AT&T to resolve that problem. The AT&T rep issued a credit to my account and confirmed that I would be getting my $200.00 Visa Reward card in approximately 3 weeks.

Five weeks went by and I had not received the information for the $200.00 Visa Rewards. I contacted the AT&T Reward Center and was told they did not show any rewards for me. The rep said he could issue rewards in the amount of $150.00 and he would transfer me to AT&T Customer Service to obtain the additional $50.00 in Visa Rewards. I requested to speak to a manager and was supposedly transferred to a manager named Matthew. Matthew told me he would issue the additional $50.00 in rewards. That was 5 days ago and I still have not been issued the additional $50.00.

AT&T has poorly managed my account since the day I signed up. AT&T incorrectly bills its customers, fails to honor promotions and won’t provide any meaningful resolution to their customers.

This saga starts mid-afternoon Wednesday August 16th coincidentally within 5 minutes after I had called Spectrum Time Warner to order their 100 MG Internet Service, and right before I called AT&T to cancel my internet service. An AT&T representative just happened to knock on my door, informing the residents in my area AT&T had just installed a new fiber cable. He told me I could get Direct TV and Internet service with a total savings of about $50.00 per month, and that AT&T had Internet speed available at 1000 MBPS (1 GIG). The reason I called Spectrum was they advertise 100 MBPS for $49.95 per month. I was told by the representative, I could get 1 Gig Internet speed for only $70.00 per month. My first thought was 10 times the speed with AT&T (and I’m already with AT&T) for only $20.00 more a month, that is a no-brainer, what a deal. I signed up for the Direct TV package, plus the upgrade to my Internet Service. Sounds good, but………. I was told the following Friday the 18th AT&T would be out to install the service. I took off work Friday (1) for the person to install the services requested.
When the man arrived, he told me he was only out to install the Direct TV order. I presently have 6 televisions in my home with 6 cable receiver boxes. The installer informed me with Direct TV I could only have 3 or 4 active receivers and for anything above 4 boxes I would have to activate and de-activate a box each time I wanted to use the 5th receiver. Also, he and whoever sold me the package were 3rd party vendors and in spite of the fact the person was wearing an AT&T ID card they are 3rd party vendors and will say anything to make a sale. When I called AT&T to verify what the installer had said, I was told what the installer had said was correct. Anything above 5 boxes I would have problems. I cancelled the order, and kept my original U-Verse service with 6 boxes.
When I asked what time, the installer would be out to install the Internet service I was told there was no order placed for service. I was under the impression the person I placed the order with had placed the whole order, but was later told since he is an independent contractor, and NOT an AT&T employee he does not have access to the AT&T ordering system and that I would have to start the whole process over again. At that time, I placed an upgrade to my Internet to 1000 MBPS (1 GIG) and was told an installer would be out Tuesday August 22nd between 09:00 and 11:00 am. I took another (2) day off work expecting to be able to return later that afternoon. After about 4:00 pm I called AT&T and spoke with a supervisor named Swami who issued another trouble ticket and told me he would be monitoring the job and that someone would be out that day. The installer finally arrived around 5:00 pm and stayed until after 7:30 pm. He told me his job was to install, THE FIBER ONLY, and that someone else would be out the next morning, to complete the job. Consequently, I had to take another day (3) off work Wednesday the 23rd.
Sure enough, another installer showed up around 08:30 am and he was here all-day Wednesday. One of the problems he mentioned to me was, there was something wrong with the way the order was blocked in the CO and that it reverted back to copper line speed and it would take 6 hours to correct. He called his supervisor and everyone else associated with the order and within about ½ the time the problem was corrected. The installer was here over 12 hours trying to get the service working, correctly. When he left he told me 1 was getting over 1 GIG download speed and 750 MBPS upload speed. He left and everything was working great.
Saturday August 26th, I just happened to check the internet speed, I was getting and according to www. att.com/speedtest I was only getting 38 MBPS upload speed and 51 MBPS download speed. I again called AT&T and scheduled an appointment for the next day Sunday the 27th between 08:00 am and noon. When I realized there was a conflict with the times I called back and re-scheduled for between noon and 4:00 pm. The technician showed up and within 10 minutes was gone telling me there was an outside problem and he would refer it to the correct department and someone would be back that same day. Thankfully, I didn’t have to take another day off work but, I wasted another day waiting for someone to get my internet working, all for nothing. About 6:00 I called into AT&T again and spoke with another supervisor Mel who issued another trouble ticket J 864 994 56 and told me the problem was outside my house and he would be “monitoring the job and that someone would be out that day, and that they would be working until about 10:00 pm.”
Before I left going to work Monday morning the 28th I thought I would give AT&T another chance. I called again, spoke with someone named Jason and he issued another trouble ticket J 866 391 10. He gave me the standard phrase about monitoring the problem……We agreed before I take another day (4) off work he and the technician would call me at least 30 minutes before the technician arrived. Within 15 minutes he called me saying the guy was on the way. The tech arrived about a couple of hours later. The first technician, polished the connections and said whoever was here the previous day (Sunday) did not do everything he was supposed to do and he would refer the trouble back to him. I explained this had been referred, referred, and referred again, but the service still was not working correctly. He called and got someone from the same department as the original technician who came out Sunday and together they made the following conclusions: (1) my desktop computer is working wireless, as opposed to being hard-wired, which is the optimum, (2) the network interface card in my computer is too old and cannot operate at 1 GIG speed, and (3) that there are too many programs operating on my computer, in the background. In order to solve the first problem, I would have to authorize an additional charge to “hard wire” my desktop. I authorized the charge, and when he finished hard wiring it still did not meet the minimum requirements. After he finished, my internet speed is only 138.1 MBPS download and 143.0 upload. It improved about 10 % from the download speed of 32.5 and an upload speed of 36.9, but nothing close to what I expected or what is acceptable. I’m paying for 1 GIG speed and I find it extremely hard to believe AT&T is advertising 1 GIG speed and in reality only offering less than 15% of what is promised.
When I asked the installer that question his response was I should expect 1 GIG leaving the office, but only 500 GIG, (under perfect circumstances) at the gateway, and since my computer is in such bad shape, I should replace it. AFTER I PURCHASE A TOTALLY NEW COMPUTER SYSTEM, and the absolute best I can expect is 300 GIG at my computer.

Concern – Every time I call AT&T I get an agent who is extremely apologetic, very sorry I have a problem, and they are more than willing to help. The problem is they never solve problems just refer them to someone else. Please consider teaching your foreign agents how to test problems, or bring that function back to the US, where the testers are? Results matter to me as a customer, not someone who is being condescending.

Question: How do I get what I’m paying for 1 GIG Internet Service, without having to take another day off work, or going to another vendor? I’m a retired AT&T employee who chooses to do business with AT&T, exclusively.

Ellaird Bailey, bailey3507@yahoo.com
Account Number – 104 800 705
Home 626 798-6755; Cell 626 644-2778

My bill is different every months. I called few times to AT&T but those people don't understand. It's look like they are reading from computer screen. When I requested to speak to manager the person said we have no manager or supervisor. I'm going nuts with AT&T wireless customer service. Alot of people talking in Spanish and hard to make them understand. My phone number is 732-692-7038. If my issue is not resolved then I have to cancel the service and move to another company. Someone pls give me call from management to resolve my issue.

My service was canceled after one year because AT&T said that my address does not exist! they gave my address and number to another customer. My business was left without a phone number! ATT has not resolve the issue I talked to customer service who advise me they would take care of the issue.
Nothing has been done and I just received a call from collection saying my account was sent to collections.
I do not want to call customer service since we been trying to resolve the issue for months and nothing has been done I don't know where to go from here I don't have a phone number and I have unpaid bill for equipment that AT&T supplied to me when they open my account .
account number 152406439

I think it's a shame that AT&T does not support its military. There are no special deals for soldiers and Airmen being deployed overseas. They want us to buy into the standard international plans. As if we were businessmen traveling overseas. It's very expensive to use your phone to call loved ones back home when you're serving your country. I'll be telling everyone I know that AT&T does not support our military.

I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.

My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.

The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.

I got bill 119.03, for the month of Bill Cycle Date: 08/09/16 - 09/08/16. I was upset about International Long Distance (2. Minutes Billed 16 56.32). Intentionally i did not make any out bound calls to out of the country, I would kindly request you to remove this Internationally billed amount. None of the customer agents are not understanding my situation. I am with AT&T more than six years. Please understand my situation. I am hoping you to resolve this issue, and deduct the amount and finally to providing loyal customer service and satisfaction to the end customer.

I moved my service and was due a $400 reward card for moving and when I didn't get it, I contact them. They told me yes I was due the 400 but I needed to speak to rewards. I speak to them and they say it was only 100 and it expired. Customer service told me I was owed nothing.

My neighbor was having work done because he lost service, I saw the AT&T truck in front of his house when I got home. My wife and I had a very busy Friday and Saturday and all we wanted to do is relax and watch a movie.
We turn on a movie and after a minute the screen freezes for 10 seconds and then tells us channel can't be reached try another channel. Well no channels worked, so I went to the main box and saw the broadband 1 light flashing green and red, all the other lights below were off.

So I powered it off for 10 seconds and powered back on, same thing, so I rebooted the box connected to my tv, nothing changed. I called support, they stated they can't even reach my box, so I went outside to see the tech on the ladder and doing something in the box connected to the line. I introduced myself, and told him that tech support can't even reach my box and by chance did he disconnect my wires. His exact words were no, I just bumped into your lines, I didn't disconnect them.

I called support back, went through the same line test and was told I am unreachable, I told them what I thought, and they said to ask the tech to take a look, I did and he said I just bumped them. I told him it was working fine until he wen't into the box and his reply was he would get in trouble with his union if he went in the box. I said you were just up in that box putzing around and his reply was I don't like the tone of your voice and walked away. The support person was still on the line and asked when should they send a tech out tomorrow.

The tech arrived Sunday afternoon, I explained what I saw and thought, so he took his ladder out and climbed up and took a look. He stated the wire is broke, and reconnected it, and everything worked fine. My neighbor came out saying his Uverse/Internet wasn't working right and scheduled an appointment for the next day, but the tech said seeing he was here yesterday, and you scheduled an appointment, I will take a look. After 2 hours and some replacement parts my neighbor was back up.

I am really pissed off at that tech, so I called to file a complaint, the girl took my information down and said she is transfering me to her supervisor. Well after 20 minutes she tells me her supervisor is working on another issue and when she gets done she will call me. Well its been 36 hours later and no call. I just called back, and was told our systems are down, call back in 2-3 hours, well just goes to show how from the top down AT&T could care less about their customers.

I am having a hard time getting my u verse account transferred, however AT&T has no problem auto drafting the amount out of my checking account on a monthly basis. I have been given the run around for about 2 weeks now. Every time they give a scheduled date to have it transferred they never show up. When I call about the situation they tell me they will be out on the next day, and they still haven't showed up yet. I took off from work on Tuesday and they never showed. I had some stay at my house on yesterday and they never showed up.

I called them on yesterday and they assured me that the tech was still coming, but guess what no one never showed up. The lady I spoke with on yesterday evening would not let me talk to her supervisor. She indicated that she would call me back in thirty minutes and guess what I never heard back from her. I called back to day and they told me that my appointment was scheduled for tomorrow. Is this a joke or something? Will I be able to get my service transferred or will I have to discontinue my services. If no one shows up on today or tomorrow I will take my services elsewhere where I will be greatly appreciated.

I called At&t customer service by phone with a billing inquiry. Although the agent was polite and friendly, she told me she could not help me because she can only handle wireless accounts so she transferred me to another department... Then this new agent told me she can't help me either because she can only handle business accounts so I was upset at this point due to loss of time and effort. So she transferred me again to an automated phone menu and I still had to wait again on hold to speak with someone in the U-verse department.

Then when I finally got to talk to this agent, she refused to answer any of my questions because she said she could not verify my "passcode" but I have not requested any security protection to my account. This made me angry because she not not answer any of my questions. All I wanted to know is why my bank statement does not show that my check went through on September 01, 2016. She would not even answer that simple question. She then said she would call me back but nobody ever called me back and the problem has been left unresolved. I don't want to go through this again and am thinking about switching my internet and phone service to a different carrier.

I'm requesting that AT&T merge all departments so that they can handle any account instead of the current system where there are several specialized departments that can only handle a specific type of account. Please remove the security passcode and security question protection from my account because I cannot remember them and have never needed or requested password protection for my U-verse account. If my bill payment is late then please waive any late charges because I sent the checks in advance and did everything I could to try to resolve the issue responsibly but AT&T customer service was unwilling and or unable to handle my request by phone.

Live chat would not open and I could find no other email support other than this one.

I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line. I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.

I have been active duty in the military for two years now and began my attempts for my military discount in May of 2015. It is currently September 2016 and I still have not received this discount, going on well over a year. I've gone in store a handful of times to resolve the problem and each time my information is resubmitted and I'm told that it should take a couple of months for the discount to take effect, but to no avail. I've shown my CAC card multiple times for the purpose of sending a confirmation email to my government email account and in none of those instances did I actually receive the email.

I have also brought my LES into the store which I watched the representatives scan in, but again, to no avail, I was told that there is still no record of my discount in the system. At this point I'm willing to drop AT&T as my service provider as the problem has been recurring for the past year. How can you possibly advertise a military discount it you are unwilling to provide it?

AT&T Wireless customer service failed to provide at best, minimal Network Connection for the very basic of wireless phone service. Starting the VERY first evening (after 9pm) spending from 3pm - after 9pm at the AT&T store activating our NEW service with AT&T, we began to see that we had if we were lucky, 1 bar of Network signal. I contacted AT&T Tech support, maybe around 10pm or a bit later to troubleshoot what could possibly be causing this.

I spent well over 2 hours performing the steps the Tech directed me to do, at one point she even asked permission, which I gave to access my phone remotely so as to see if there was an issue either with an app or settings, she did at that time direct me to change settings for the Mobile Network Type, the Roaming, the MIN and I think the PRL version settings.

This resolved nothing, my phone still registered barely 1-2 bars. I was on the phone with her until well after 1am. The very next day…the same issues. This was experienced on my husband’s AT&T Galaxy S7, my daughter’s Galaxy Note 4 and my Galaxy Note 4 (these were ported over to AT&T) from Verizon Network. This problem was relentless, it existed not just in our home, but outdoors, in our backyard/front yard, in our vehicle traveling throughout the city of Temple, TX, just up the block and ultimately at the foot of the building where the AT&T tower in our area is located just off of 1st St.

Not only were we plagued by the lack of 3G LTE and 4G LTE Network signal, but incoming and outgoing calls were so poor, it was as if we were using two way radios, completely choppy to the point that neither person could understand what the other was saying. During several poorly connected calls to your Tech Support personnel, conversations suffered being dropped causing either myself of them. If they made note of my number, to call back.

At one point, I had to contact my bank regarding my Debit Card being compromised requiring my card being closed and contacting them to have a new one issued. I found that trying to enter the numbers requested to reach a representative through an electronic call direction was absolutely futile. It kept saying, it could not understand my number entry on the keypad. This also happened even “speaking” the information. After 3 tries I was locked out and had to call their fraud division directly to unlock it.

Yet another incident happened while at the Walmart store located on West Adams. I had to call my daughter to see if she had prescriptions to pick up, I received a message that stated “your call cannot be connected” another attempt just rang and rang, yet another attempt went immediately to Voicemail or went immediately to Voicemail without ringing.

My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them. For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?

I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.

We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to make sure we would still be able to get the MLB Xtra Inning Package with AT&T Uverse. The rep at the store said “absolutely” you will and the Gift Card you will receive will make up for the money you lost with already purchasing it with Comcast. It was 189.00 for the package and if I remember correctly the Gift Card was for 200.

So we agreed to switch and were told that after they install your service, you can call to order the MLP Xtra Innings Package. Well, AT&T Uverse doesn’t carry that package we found out when we called to order about 2 weeks later. We had already canceled Comcast, turned in all of our equipment, lost our money we had paid for the package with Comcast and your service tech ripped out all of the Comcast lines to our TV’s. We have 5 TV’s with cable boxes. The only thing we got after we called to complain was, we are sorry you were misinformed, this happens a lot when customers purchase services in the stores.

2 months ago I called to talk to someone about getting another Promo, because our year was up and our bill would go up over 100.00 a month. I either wanted to dropped some services/channels or get another promo so our bill would be about the same. Comcast did that for us every time our year or 2 year agreement was up without hesitation. I was told at that time, that they couldn’t offer a new promo, but would continue the same one we had for 6 months and to call back in December.

Last month I received our bill and they did not extend the promo, our promo was over and our bill was way more than expected. So of course I call to find out, tell them I need to drop some services and ask why I was told the promo would be extended for 6 months. The rep saw the comments on my account and apologized, he wasn’t sure why it wasn’t applied, but told me he was able to adjust the bill and told me how much to send for payment to make the Uverse account current.

I don’t remember the exact amount, but I think I paid 196.00 for that month. At that time he said if you combine your Mobile bill and Uverse bill it will save you 30.00 a month, so I agreed to do that. He also came back on the phone and said “I have found another savings for you, if you change your mobile plan to unlimited data and it will save you another 30.00 a month”. To that I asked, that’s funny last year you had us change from unlimited to our current plan to save money. He said it’s a promo that we are offering at the moment. I said my only concern is that with the unlimited we can’t use our phones as ‘Hotspots” and that is the main reason we went from the unlimited last year to our current plan.

He told me that we still have the ability to use the hotspot on the phone. Well, that is not the case, because the first time we went to use it, it was not available. We called to complain and of course were told, we are sorry you were misinformed. So we opted to switch back to a plan that allows us to use our hotspot. He also told me that AT&T was “giving” me a tablet and I would not incur any costs associated with this. I asked him what is the catch? He said nothing, it was a gift and it would not cost me anything per month. It would just be added to our data plan. I got an email saying this would not ship until I accepted the terms and conditions, which I NEVER DID. It showed up a few days later, I opened it, turned it on and played with it for a few minutes and it has sat on a shelf since.

Yesterday I opened a bill for $588.62, you have to understand this was shocking to say the least, it said I had a past due amount of $233.22, which I now understand is because we combined our bills and not only am I paying for last month mobile service, I have to pay ahead for next month’s mobile service. Which was never explained to me, but I understand. This needs to be explained to customers, they are basically paying for 2 months on the first bill, and this is tough for most people who are on a budget. The upsetting part about this bill is I am being charged a monthly fee for this “tablet” and the phone number associated with it. I was never told it had a phone number, I don’t want nor do I need another phone number.

I was also told yesterday when I called that there is nothing they can do (Theresa from the WV office) because I accepted the terms and conditions on 8/4/16, which I did not, I specifically refused to do it until I saw the first bill and was convinced that everything I was being told was the truth. There was never any mention of this tablet being on a “2 year contract” when I was “given” it. Makes sense, because I would have questioned a contract, when I was told it would cost me nothing per month. I did not accept the conditions, and neither did anyone else in my household. I would like to turn this tablet into a store and have this taken off our account.

I can understand being “misinformed” maybe once by your customer service reps, but this has been multiple times over a 14 month period. I have spent hours on the phone trying to get these issues resolved and now I have to somehow come up with 588.62 when I usually pay about 390.00 a month for our services.

I have also requested a call back from a supervisor and the representative that “GAVE” me the tablet and that has not happened yet. I know you are a multibillion dollar company that I hope takes pride in your honest employees. Well either we are extremely unlucky that we got 3 of your “dishonest employees” or you have some serious customer service issue. When I call it says that the conversation is recorded, I would like someone to listen to that conversation from last month with the employee that changed us to unlimited date and assured us that we would be able to use our hotspot and about giving me the tablet that “would cost me nothing per month”. See how dishonest he was, “just to get a sale”.

Looking for a resolution in a timely manner. I am sending this complaint into the corporate offices today.

We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase. My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran. You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.

I love ATT but I will never get the passport plan again as only the texting portion was really working I guess because we were home using WIFI. The data plan, I give mixed reviews. The passport locations were never near us especially in Paris and had to actually be in front of the café for it to connect and once it did it was very weak. I wasn’t able to constantly surfing the net or sending text/e-mails with photos, couldn’t post pics online so I can remember where all the photos were taken or save space on my device. It worked at home mostly then call 611 for assistance with but still had to constantly enter the city in order to locate a hotspot.

During an emergency used the phone a few times to call my sister and even had to refill my RAZA account to make calls to the us and Africa because the hotspot wasn’t working so couldn’t use WhatsApp while away from home; but I still got billed $200 for roaming which I think doesn’t make any sense at all. I have record of when and how I made my long distance calls and tried to explain that to agent I was talking to few weeks ago but we got disconnected and I was hopefully for 4 minutes that he would call me back so I don’t have to explain myself to another agent.

Room for improvement, for better customer service if a call drops while agent is research an issue the best practice will probably be to customer the client back since as I customer I don't have the ability to contact that agent directly or were told they cannot locate the agent :( That didn’t happen and you can already imagine that my heart was broken and I was tired. Lesson learn next year I won’t use passport and hopefully I won’t be with ATT anymore and wouldn’t recommend it to anyone who likes to surf online for every single thing.

My advice to everyone who uses att passport plans keep in mind because if you are the type that likes to talk and text on the go and not "wait till you are at a cafe that has Wi-Fi or back at the home where there's Wi-Fi," then these free apps/services might not be as helpful and you're better off getting a mobile that is unlocked and get a SIM card once in Europe. An example might be, you and your travel group/companion are separated and need to communicate each other's whereabouts and maybe you need to do so rather quickly, rather than find a wifi hotspot. This is very sad and not worth it.

The technical support number takes me to someone that is obviously reading a computer. She speaks very poor English, keeps repeating same question (very frustrating, and even if I ask a technical question she continues to read off of something and doesn't answer the question. Its feels like I'm connected to a person which is located in an efficiency in Hialeah. Its always the same person. I dare anyone at ATT to contact her and go through what I went through.

You'll want to beat yourself and that's the honest truth. When did you guys start doing this? In addition, because I was frustrated on having to be charged $199 to get a tech out to my house and replied no thanks and I will replace cable myself. Cable is not worth $199 and I hung up. My system was completely deactivated for several hours. I sure hope they can't do that but, its funny when my husband called again and made an appt. the system came back up.

This survey is forcing me to give a one-star review however my review for AT&T and the service I have received over the last 4 hours is a -25. Chantal at the Galveston location has the worst people skills and customer service skills of anyone I've ever met in my life. My husband and I are on vacation and my phone quit working and rather than assist me I was transferred to every department within AT&T and it's warranty department as well as hung up on several times. I have been a loyal AT&T customer for several years I have also been a customer at my business but after the service that I received today I will be canceling every account that I have with AT&T.

It's no wonder that you have a 1.93 rating because after the customer service that I received today, you should be out of business. Train your staff AT&T, teach them how to learn conflict resolution, teach them how to treat your customers but most of all teach them how to fix the problem in the first place.

Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).

They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline, which I was not aware of. (they kept sending my mail to another address) I had to fight to get the refund, but finally got that back. At the end of the 6 months, I called ATT on 4/27/16 to be transferred to a residential account with a new offer of $30/month for 2 years. I received 2 offers in the mail for the same $30/month offer. One had a deadline of 5/13/16 and the other 5/25/16. I called on the offer with the 5/13/16 deadline on 4/27/16 and all was set with the transfer of my service from business to residential.

I new that I had a credit and at $30/month, I would not have a bill for a couple of months. I happened to check my ATT account on 6/23/2016 to see how much credit I had left and to my delight, my bill is not $30, no, it's $60.00/month and had a $12.00 amount due. I should have had a credit left of my account. After speaking with 4 representatives and being transferred multiple times, I then get a prompt that my wait time is 1 hour. ONE HOUR......I did receive a call back which was a little over one hour later. I was told at that time, they were not sure why I have a $60 bill and would see what she could do. I was told that the $30 promotion was CANCELLED, she could not tell me why, she saw that I did call, but no notes on why it was cancelled. I now have a bill of $45/month instead of $30. My credit was no longer there and due to the error I had to pay $12.00 until this gets resolved so I don't have a past due bill.

You can't offer a consumer one thing and switch it to something else w/o the consumers knowledge. This is so wrong on so many levels. Oh and I forgot, I was told that this was the ONLY thing they could offer me. After an exhausting day of being on hold, going from person to person and told that was the best she could do, I was told I should have gotten a confirmation number. So I guess this is my fault. Later that evening I am enjoying my TV show and I see an ATT commercial for the $30/month offer for 2 years.

I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.

The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with 10$/month discount keeping my existing term until February 2017.What I saw today on my account (June 10th): my term was renewed until June 10th 2017 and I have a discount of $10/month... so, completely different from what I chose on the phone with ATT manager (yes, it was a manager, not associate).

I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago. While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done. My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.

I have been able to used as admins on this line for over 5 years the primary is Marie my wife of 10 years. so when my daughter went to your Bethlehem store some ASSHOLE named Richard refused to let me approve the new sim card. I had all the correct info, and when my wife called the woman she spoke to said i am on the account to do these things. They had my granddaughter with them who is sick and had to wait for this butt to flex his muscles. As soon as our accounts expire goodbye AT&T!