AT&T Complaints Continued... (Page 8)1268+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
Our front yard was torn up last fall while installing underground service. The repair off the lawn is unacceptable, it is rough and the seeding grass will not grow in the poor dirt quality. Other ares in the neighbor hood had been prepared for sod. Ours is on a cul-de-sac and out of site to daily traffic. I want my lawn repaired like others
3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".
Knowing very well that he had just given my line to his customer and that I was left without services. What kind of way is this to treat a customer? Unacceptable. It took 4 appointments and a lot of waiting time to have my services reinstalled. To reimburse me for all this inconvenience and unprofessional way of handling this matter I would appreciate if you would wave my service charges for one month. Thanking you in advance.
In February 2016, AT&T came to our subdivision, Kingsbridge East in Oviedo, Florida to install Uverse fiber optics. With the recent rains in March, the area excavated by AT&T had collapsed revealing a three inch hole in the sewer line resulting in raw sewage flowing through the hole onto the exposed ground. The hole is approximately 3 feet deep and 4 feet across and next to the sidewalk. On March 26 we called the repair line at 1-877-737-2478 and opened a ticket as this was an immediate concern for health and safety.
Not having any response from AT&T by March 28th we were forced to call a plumber and have repairs made that totaled $544.27.As of March 29th we still have yet to hear from AT&T. We have attempted to call to find the status of the open ticket and were given the runaround. We are long term wireless customers and are extremely disappointed wi response to an immediate health and safety matter. We expect reimbursement and to have the hole filled. AT&T equipment appears to be damaged also.
Hard to write with limited time. Techs came yesterday upgrade service. Now nothing works spend3 hours on phone missed NCAA playoffs. So upset. TVs out internet out after speaking last tech over an hour lost connection and never called me back even though we confirmed call back number. He also mad me cancel the appointment I had set up for tech before he would help me so my poor experience will get worse when I need call again tomorrow. So frustrated!
In March 21, 2016. I ask for update the phone service from limited service to unlimited service adding $10.00. with the representative over the phone the total amount will be $57,00 plus taxes. Today I received an e-mail showing a combination the statement with Direct TV what we never touch in our conversation. Please correct or keep two separates statement one for DTV and another for phone an internet. I wish to fix this matter as soon possible. I hope to receive an answer to my claim.
in January 2016 At&t called us about changing from At&t internet to U-verse service. The Customer Service Agent explained that they was changing DSL to U-verse because they was discontinuing DSL. She explained how U-verse would speed up the internet because they was switching to fiver optics. My husband agree to the change. She stated the bill would be $62.00 plus taxes for 12 months. He asked her would their be any problems with the switch. She stated no because I'm putting in the computer. She gave him the date and time.
On January 16 2016 around 2:00 pm a young man came to my home to install the U-verse equipment. In February we receive a bill from At&t for $77.28 I pay the bill at the At&t store after paying the bill. U-verse send us a bill for $161.13 for February and March with a $9.00 late fee stating that never received the payment for February. I called the representative and explained how we received two bills for one service and your representative blame us for not looking at bill he when on to say that we will receive a check for the $77.28 by mail in for to six weeks.
I got very upset with the Supervisors Lopez ID XY92B32 he was very unprofessional. He told us he would split the payment, on March 11, 2016 we would pay $80.56 and on March 26, 2016 we would pay $80.57 this was the arrangements. Now they saying we can't get my $77.28 back no one knows where my money went to but it is showing on my At&T bill and i have my receipt. I'm paid two bills for February.
My question is where is my $77.28 and why couldn't they transfer the money from my At&t account into my U-verse account. I'm entitle to my money back. They never cancel my At&T bill now I have two for one of service. I'm hoping to hear from you soon.
If I could give a negative star I would. I waited for over 3 weeks for service to be set up after a move. I was told the first time there was a problem with tje outside box and the installation guy couldn't fix it. Inwas rescheduled for another week out for the second installation guy to say the problem was never fixed. After spending 2 hours being bounced around on the phone no one could give me a straight answer or guarantee my services would be fixed. I still have no service and not one employee at att can help me or tell me the problem. This is the absolute worse service I have ever seen in my life.
Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian. All said they were having too many technical issues to resolve my problem!
I am the Manager of Richard's Buckhead Collision and we have been loyal customers of AT&T for along time and have had several business that had chosen AT&T. I was very disappointed and frustrated that I could not get to talk to any customer service and my calls were automatically being transferred to a collection agency. Our account is current and we do not see why I could not have the opportunity to talk to live person to understand what was going on. Attaching a bill showing our account is current. I need an immediate explanation of what is going on. If I do not receive an immediate response, will take action to report to appropriate agency.
I dealt with three different employees. The problem was a difficult one, and it took two referrals and three employees to resolve it. The first employee (AT&T Mobility) gave poor help. She could not deal withn the problem and transferred me to the wrong department (billing). The employee in Billing did not have the resources to respond to my problem but found and gave me the number she had for the problem I described. She also was helpful and patient even though she had no resources for dealing with it. The number she gave me was disconnected but gave a new number to call. At that number (U-Source) the service representative gave good service, seemed to have access to the resources to deal with it, and gave me other useful information.
The situation was that I was receiving multiple calls from "the Federal Investigation Department" threatening to "go to court" with certain unspecified charges. I knew the falsity of the calls and called the number given twice to ask that they stop calling me. After repeated additional calls (six times yesterday) I verified that the incoming calls and the return call were from the same number and that it traced to AT&T Mobility. I called AT&T Mobility, described the problem and suggested they investigate. They told me they could do nothing unless the calls were coming to my cell phone. I explained the calls were coming to my land line, not my cell phone. Finally they said I should request a blocking order. I requested to be transferred to the proper department to do that.
The department I reached was the billing department. The woman I spoke to there was patient and helpful and researched the number to call. The number I called had been disconnected. I called again to make sure I had dialed right and got the same message but noted a new number, which turned out to be the number which connected to a U-Verse number where I got the blocking order and obtained other useful information.
SUMMARY: the AT&T Mobility service was neither helpful nor forwarded my call correctly. The billing department was the wrong department but patiently went over the problem and gave me the most recent information she had, which was outdated but apparently correct. The only flaw was that she didn't sem to have received information about the change. The U-Verse service was excellent.
Still get shutdown. On Sunday, March 13, 2016 at 11:45 PM I emailed my complaint directly to AT&T Customer Care at firstname.lastname@example.org. I wanted to tell them about the requested AT&T wireless account change. Apparently my phone’s SIM card was disabled when I change SIM card for my son’s phone. After hours I still can not get my phone restored. Please fix it, the number is linked to a very unhappy customer.
I had one of the most upsetting, disappointing, and stressful experience with an AT&T employee the last night. I had a problem where the charger connector could not connect to the port on my iPhone. I went to a female employee at the Kaneohe location (#808-236-4494) and she assessed the situation as a loss and that I would have to file a claim to get a new one. She told me to get a cheap phone from Walmart or Target until I receive my phone. I then proceeded to Target and purchased a $15 flip phone and $30 refill card. I wanted to get a second opinion, so I went back to the same AT&T today and met with one of a representative whom I fully trust. He looked at my phone and just said that there was lint in it, so he cleaned it and it worked great! He said that it was a common problem for those who put their phone in their pants pocket. He was then able to charge my phone.
So, I went back to Target to get a refund on my items, but unfortunately, they could not refund me the $30 refill card. I would still have to pay this bill on my credit card! I feel that AT&T should refund me the amount for the refill card since the purchase of these items could have been avoided. I don't understand why there was such a discrepancy between the two representatives. Is it due to lack of training? Ignorance? Incompetency? I feel that AT&T needs to remedy such unfortunate situations such as these. I have told my friends and family about this and I know this will have an impact on this company unless something is resolved. I am a loyal customer to AT&T and I want to continue having this company as my carrier. Please let me know what the solution will be. Thank you very much for your time and support regarding this matter.
On 10/14/2015, I called AT&T to ask if there were any options available that would lower our wireless bill and to also ask about upgrading my iPhone 5s and my husband's iPhone 4. I was transferred to AT&T's "Retention"/"Loyalty" Dept. (I put those in quotation marks because I am not sure if the "Retention" Dept. is the same as the "Loyalty" Dept.-I don't think that some of the AT&T customer service representatives know if there is a difference either!)
When I was finally connected to the "Retention" Dept.; I spoke with a representative named "Mary Ann". Mary Ann reviewed my bill and said that she could double my data (from 3GB to 6GB) at "no extra charge." I was happy with that and she said that she would have that taken care of.
During this same conversation with Mary Ann (on10/14/2015), I asked how much it would cost for my husband and I to upgrade our existing iPhone 5s and iPhone 4 to either an iPhone 6, 6plus, 6s, or 6s plus. I specifically asked what the monthly cost was for the different GBs of each iPhone model under their NEXT plan. I also asked her how much each phone cost if bought outright.
Mary Ann informed me that if I upgraded BOTH phones, my bill would be $116.66. (She also offered two free Otterbox cases.) I reviewed the amount of my bill with the two upgrades 3 times; to ensure there was no misunderstanding when I reviewed this with my husband.
In addition, I asked Mary Ann to note my account to document what we discussed (the doubling of data from 3GB to 6GB at no additional charge, the 128GB iPhone 6s Plus pricing, two free Otterbox cases and what my bill would be if I upgraded BOTH phones). I asked her to note this discussion on my account to avoid any confusion if I called AT&T to order the iPhones or if I went to an AT&T retail store to purchase the phones.
Little did I know that this was the beginning of an ongoing and still unresolved NIGHTMARE. Since my initial call with Mary Ann on 10/14/15, I have called AT&T at least 5 times; with each call lasting anywhere between 45 minutes to a little over an hour. I have been transferred, hung up on, and have been told that there is nothing that can be done. My most recent call was yesterday, 2/29/16, which lasted 2 hours and 8 minutes.
Mary Ann failed to properly document our conversation regarding the price of the phones she quoted and what she quoted for my bill. She also failed to double my data as she had promised, which resulted in some inept person messing up my data plan, being charged for a "change" in my plan and losing rollover data.
Yesterday was the straw that broke the camel's back. I was told by AT&T Customer Service that "there is nothing more that we can do for you". And that I will need to go to an AT&T retail store to resolve these pricing and billing issues. That didn't make sense to me, but since I needed to pay my bill anyway, I went to the AT&T store in an attempt to resolve these issues. This turned out to be a waste of time. At the store, it was suggested to me that the only way to lower my bill was to lower my data plan to 2GB.
I almost lost it! I explained to them that my data plan is not the issue, since I was receiving 6GB of data for the price of 3GB due to the double your data promotion in October 2015. Rosa, the manager at my local AT&T store was just as inept and unhelpful as Customer Service! She said that this was a Customer Service issue; so I could come back when I had more time and I could contact Customer Service while I was at the store. For what?! So she could look at me while I call Customer Service?! That was ridiculous.
The Customer Service at AT&T really sucks. They lie and lead you to believe you will be receiving what you were promised; then purposely do not document you account. Which then leaves you on the hook for paying way more than you were promised, or having to decide if you want to pay a termination fee to get away from them, their shady practices, their crappy customer service and their overly inflated cost of services.
I had this service for five years. I called because of I was having trouble paying the bill. I had to cut my favorite stations to get a discount. I went without channel 7 for almost a month. If I called the customer service I will not get any help.
At&t Hasn't provided a reference channel line up card with numbers any time recently. I can down load a colored chart, but it lacks channel numbers. When I select movies, news channels, etc the channel names and numbers are shown, but when I hit print the same color coded chart, with no numbers is displayed.
When I try to print the pages that show all channels by plans each page must be printed separately, which will use hundreds of pages. Universe should provide a durable color folded card by service from basic through 450. In short AT&T should provide a quick reference card or come up with a way to print one. I like universe, but find feed back to the company lacking and is not to be found.
I bought a Beatbox Portable Devise around three years ago. I notice it was not working so I bought it to the Apple store. I bought it from the Apple Store for around $399. My family loved the bluetooth box. It was so maddening when the Apple Store said they do not work or replace any items on the Beatbox to date.
Really AT&T, you say that to a customer who has phone service for their family and who purchases items from you on a regular basis. Apple said to go to a store that fixes Iphones or computers that works with AT&T items. I took the beatbox and they cannot work on it because they cannot get the parts. How many companies put an item in their stores that retail for $400.00 and do not have replacements for this item to be fixed after three years.
Our contract is coming up with our phones and we are very disappointed in your service for a very expensive Beatbox that cannot be looked at or fixed. Shame on your company for the consumer. I would like to have a response from your organization on this matter. Something to believe that you care about your consumer. I bought the box at the AT&T store in West Chester Ohio. I live now in Sarasota Florida. I just took it to the AT&T store in the UTC Mall, 2831 University Pky-Sarasota, FL 34243.
On 1/15/16 I called Customer Service to check on Account #847-674-3342 because the phone in my husband's room in a nursing home wasn't working. I was told that 3 bills were sent and not paid. I didn't receive the bills. I found out they were sending them directly to the nursing home and they were not forwarding to me, I talked to Joshua in Customer Service and requested they make sure the address on the bill was my home address.
This month again I didn't get a bill. I talked to Antonio in Customer Service and he again changed the address. He said he woud take another billing cycle before this change would be in effect. I don't understand why it takes that long to change an address. My husband depends on this phone to contact me about any issues that come up in the nursing. It is very important that I receive this bill on time.
My experiences with AT&T products is fine. i am mad that your people have sprayed expensive plants with orange paint in North Raleigh. I am not buying fiber optic use and have told you so. My computer is with Time Warner and will stay that way. You do not have the right to tear up my yard by digging. It is too hard to grow a yrad here, and I have rare and expensive plants, too.
The least you can do is contact me. If you are digging, You need to let me know so that I can remove the plants and take them to my greenhouse and replant them at a later date. I am thoroughly disgusted. As far as I am concerned, this is vandalism.
I am learning disabled and choose to write over calling. Warrenton, Ga 30828 is where I live. The internet service here is beyond poor especially in the morning and evening. During the day it is fair. I see where my connections are coming from a tower in North Augusta, SC. That is ridiculous. If you cannot provide me with faster and more stable connection, i would like to discontinue my u-verse & at&t account if we cannot resolve the issue. would need a technician to come to house and do all the work for me...i cannot take instructions over phone.
I will use all resources to register this complaint and express my most unhappy experience that started when U-verse was installed. Also, you don't even have this service at all at my cabin. Thank you to the customer service person who finally helped me with this this. I know nothing is your fault, but your attention to this matter would be appreciated.
I was on the phone for an hour trying to add a service to my mother's land line phone. I called the number on their website for New Hampshire customers and I was told I was calling for South East customers. In all I was told to call 5 different numbers (some of them the same ones I already called). The last time I asked to speak to a manager but was put on hold for another department. I finally hung up. Changing over to Fairpoint. Everyone I talked to (but 2 people) had accents and were very hard to understand. I have never had such a problem in my life as this.
I called ATT customer service in attempt to extend my payment arrangement two days so my direct deposit could hit my account. I spoke with a woman who was more eager to end her shift than assist me. I asked to speak with a supervisor & ended up speaking to a Tia Wheeler who stated she could not help me even though I've been with ATT for sometime. It was made very clear they would rather loose a consumer than work with individuals.
I asked for the customer service representative name I spoken with earlier & was told she is no longer on the phone so I wouldn't need it & she refused to provide me with their location so that when I did "complain" it would be a bit more difficult for them to track down exactly whom I was speaking to. I am very disappointed in the treatment I have received & will be looking to move my business elsewhere. I cannot support a company who is quick to take people's money yet lacks the proper customer service skills needed. After all we are the reason any of your employees have a job.
I am wondering why your employees have to lay to us. The told me and my wife when we went to the AT&T store in Moore, OK. to see about if we could get a better deal on a new contract. First they told us we would have to go to Directv because they are getting rid of uverse tv. Also your installers told us the same thing the you were finding out uverse services. Your installers said that new customers would have to have directv that they were not going to fade out uverse all together. We are about 75% satisfied with our service.
We told our neighbors that they said about uverse being fading out. But the came over and said they got a new uverse contract from the same store. They told them that they were not going to fade out uverse. Now I fill stupid that I told them anything. So five employees lied to us. So I would like for you to have your service people come out and do there work in the future and just not speak unless spoken to. Now the contract is in my wife name and not mine. I just want you to know that I do not like or need to be lied to.
I`'ve had to contact AT&T customer service representatives since January about adding and having a technician out to connect internet to my services. On February 3rd I called off of work and they were scheduled from 1-3pm. No one showed but I received a text stating " they were sorry they missed me"!! I was home from work waiting.
They rescheduled for Saturday the 5th from 11-1 and at 9 am I receive a text again "sorry I missed you" ! I have been on the phone all day with one department to another just to get rescheduled again. Who makes sure these technicians are following through? Is there even communication between departments?? This is the worst service ever.
I was never told I had to wait 6months to unlock my prepaid phone. I want to switch carriers but can't. So if I want more Data on my hone I have to pay $15 more if I stay with AT& T. I bought the phone and don't owe any money, I should be able to use my phone where ever I want to. We will be filing a complaint with the BBB and telling everyone we know to stay away from AT&T. Your customer service reps are not very helpful. Told us you bought your phone at Walmart they don't know anything about AT&T. Well it wasn't just them that didn't tell us your cs reps didn't either.
We have contacted customer service more than 20 times now. We have been given the run around with several departments. We have been having the same trouble with land line for over a year now. The phone has a humming noise that is so bad that you can barely hear the party speaking. We have had technicians out and they have not been able to fix it. The last technician said that the underground cable to the house is bad and needs replacing. That's been over 6 months now and no one has been out to replace it. We have been paying our phone bill on time and have not missed a payment. We really feel that we are getting taken advantage of and being charged for a service that cannot be used. We have bundled with our cell phones.
01/25/16 Made a credit card payment over the phone to pay off the balance of an installment plan for a phone purchase. 01/25/16 ATT misapplied the payment to the phone bill in general rather than the installment plan. Made several phone calls to several different departments to get this matter corrected. The best ATT can do is refund the payment to the credit card. 01/25/16 ATT refunded the payment back to the credit card. 01/26/16 Made a second attempt to pay off the installment plan with a credit card over the phone. Was careful to explain the problems from the previous day to insure this would not happen again.
01/26/16 ATT misapplied the payment again to the phone bill in general rather than the installment plan. 01/27/16 Am now on the phone with ATT for over 2 hours and 22 minutes to have yet another refund of credit card charges and will now have to pay a 3rd time to try and get this installment plan paid off. No words can express the incompetence of a company that can not take a payment and apply it correctly.
My name is Nicole and I have been a customer of AT&T for about 10 years now, I currently have four devices on my plan which I am paying for by myself and my bill is well over $200 a month (not the problem). My problem is with one of my devices, It loses service, drops calls, gets call interference and the battery is poor. I called customer service and they did a trouble shooting session with no result and the phone was under warranty so they were able to send me a refurbished phone without issue.
I received the refurbished phone and all was well for awhile but then the same issue started happening again so again I call customer service get the trouble shooting run around of course it didn't help and this time it is out of warranty however, I have insurance on it and I can send it back yet again but this time with a 200$ deductible. My contract for this particular device is not up until June of 2017 and if I wanted to upgrade to a different phone I would have to pay 389$ to get myself out of that contract and in to a different one. The thing is I refuse to pay $200 to send it back to Asurion (spelling?) only to get the same phone yet again and probably have the same issues with, and I do not feel that I should have to pay almost $400 on a defective phone. customer service was rude, unhelpful and transferred me to 3 different departments with no help.
I have recommended them to friends and co-workers since I've always had great luck with them, but I think it's a complete breech of contract for them to make me get the same phone I am unsatisfied with or pay such a high amount to get a device that works. All I am asking for is to upgrade this phone that does not work, that I have gone through all the motions with without having to pay the remaining $389 . It's not like the user just got sick of the phone, it legitimately is defective.
I would rather pay for a NEW upgrade on a different phone that will work. I would like to mention also that the other 3 users on my account have no trouble with their phones, they are all different brands, and we all use our phones in the same places so it's not like this user is going out a coverage area. Please help, I am fed up and I feel its immoral and quite frankly illegal to continue to charge someone for something that doesn't work and or make them pay to get the same device that they are unhappy with
I am done with this company it has the absolute worst service and absolutely no help when needed. I used to love this company but as of now I give you a negative 20 stars.
The week of 2016 New Year, my landline started giving Static, dropping calls and hearing conversations from unknown persons. By New Years Eve I had no phone service. Unfortunately it was ;late when I realized I had no service, and the Office was closed. So Saturday Jan 2 (my birthday) I called and was given a date of a service repairman to come out on Tuesday January 5th.
I waited all day as instructed and no one came. Called on Wednesday, they said they would send someone out on Thursday which was totally unacceptable due to business contacts, as well as I am also caregiver for my elderly disabled Sister, and have a 8 year old daughter, and with no phone and I leave home no emergency call could be possible. I requested immediate service and someone came out Wednesday afternoon. Service seemed restored, but on Thursday, the next day service was off again. I called again as was given an appointment for Monday and repair was made and service restored.
Unfortunately this is not the first unpleasant encounter I have had to stress through. A few years ago trying to get internet service, for some unknown reason was without phone or internet service for 2 or 3 weeks, which really brought me to tears. I have been offered and accepted service to increase my internet speed, which absolutely did not work. I can not believe a company of this magnitude has so many problems. I never complain about anything, but enough is enough. I am totally disappointed at this time and hope this is the last time.
I would like very much to speak with someone in corporate about my complaint. I was promised a new phone I got the wrong phone it's too small for my vision and I wanted the one that was two years advanced upgraded to galaxy note 5 that I was promised.
Instead they sent me the galaxy 6 at 6 or something. I've activated I tried to use it for a week my eyes are used to my other phone that I've had for 3 years and I'm getting older. I can't use the phone that they sent me they told me that they were sending me a replacement but a two year newer version of my own phone instead I got this the at 6.
I do not want this I can't see with this phone and I was promised this or one of three choices now they're saying that I didn't return it within the two week period which she told me I had 30 days to return it. The girl on the phone so she must have made a mistake as well as sending me the wrong phone it's not the phone I ordered or requested and I can't see. I been with AT&T for a very long time through my business for 17 years this is my personal line and I don't want to cancel my service with you guys.
I've been very loyal to AT&T for 17 years my personal line for 3 years I'm very very hurt and upset and I need someone to call me asap.
I ordered an Apple I Pad Pro before Christmas from the Apple website. As soon as I received it from Apple, I called AT&T to order internet service for it. No one ever told me that I have 14 days to try out the internet service, after which I am signed up for TWO years. I returned the iPad a few weeks ago because it doesn't work for me as an artists but I forgot to cancel the internet service until yesterday (1/18/2016) When I spoke to the representative, she was quite unpleasant, telling me that I Cannot cancel the service because I am on a two year contract. I do NOT have the ipad any longer, and yet I am expected to pay for service for it.
I think this is outrageous. I have been a loyal customer of AT&T for many years , using it for my TV, Internet, two phones and one would think that's it just good business to grant my request to cancel it. Now I'm expected to pay $146.00 to get out of the contract. I am probably going to switch to t-mobile. I've heard that they have much better customer service. I know AT&T won't care one bit. I find that sad.
There wa phone that my mother returned. I am authorized on the account and have POA. I have the email memo that ATT received the phone. The account was never credited for the phone and the whole phone amount was due. I went round and round with ATT saving all chats with them. The bill was always paid, just not the phone amount. ATT in agreement with that as well. After many months still no resolution, no credit for the phone ATT received, and no phone returned. Then ATT suspended the account without resolving the issue. SO now 2 whole phone amounts due and no phone, no service.
After many months, now when I call, they finally after trying to explain months worth of the problem, they transfer me to retention dept where calls are not returned as promised, and one guy even hung up on me. I have made a federal complaint with the FTC. The phone number involved is wrong. I can provide all chat info and the power of attorney to resolve this matter on my mothers behalf. My mother has always and still does have a superior credit rating and has ALWAYS paid her bills!! Again, the lack of ATT resolution to this matter, and now ignoring my mother has resulted in elderly abuse in my opinion.
I also want all future communication and bills to STOP being sent to my mother.
Bought new iPhone 6s online 12/20/15. Somehow I got singed up for the next payment plan program. I intended to buy the phone for 299.00 and have a two year contract. Not sure how I got the next plan. I only noticed it because my credit card was only charged $75.00.
I called customer service on 12/28/15. Explained my issue. Was told nothing could be done. Rep transferred me and then I was disconnected. I called back. Rep said I needed to bring phone to att store and return phone. They would then start over and have me buy a new phone. 1. That is stupid. 2. My area was under a tornado watch and I couldn't leave the house. 3. I was flying out the next morning. Rep said she could file a case and it would be handled from their end. It would be faster to go to the store, but this would work. Rep said case #J05879992 and that I would be contacted.
1/15/16. I called att because I was not contacted about my case. Rep asked what my issue was and I told her I was following up on my case. She put me on hold. Rep came back and said what wa the case about. I said here is the case number. She said she didn't need the case number and out me on hold. She came back and asked me what my case was about. I told her my case number and what my case was about. She said she my case has not been looked at. I asked her to get me a rep that could help me find out about my case. She transferred me and then disconnected. I called back.
Rep said my case has not been looked at and said she would have the case expedited. She then said I had to pay for my phone $800. I said no, and repeated my issue. She said I should have gone to the att store and returned the phone etc. I asked for a supervisor. Transferred to supervisor. He told me my case was looked and and rejected. I said I was told by two reps that my case had not been looked at. He said case had been looked and and was rejected.
I asked why I wasn't notified of the rejection. He said they don't notify customer. He then said that I a new plan stated 1/8/16 that only allowed for the next plan. No more 299.00 two year contracts. I said I was never told about the date and I had proof that tried to resolve the issue on 12/28/15. He said I should have gone to the store and too bad. Nothing could be done. I asked to cancel my account and he transferred me to the DSL department! I hung up and called the cancelling dept. rep told me I had to talk to the retention dept.
I was transferred and disconnected. I called back. Rep said he would sorry about my issues and could understand why I was so upset. Rep said he could see the supervised transferred me to the wrong dept on purpose. I never told this rep I was transferred to dsl. He could see it somehow. I was then transferred to retention. Rep said she understood why I would want to cancel my service. I told her att reps were fraudulent. I was tricked into a next plan, told it would be taken care of, case was never handled, lied to by several reps, disconnected repeatedly, transferred incorrectly on purpose. Rep said she would talk to her supervisor. Put me on hold.
Came back and told me nothing could be done. I said cancel. Rep was quiet for a long time. I waited. Waited. Rep said she was having connection issues. Rep then said if I cancel your service it will disconnect mother current call. I said don't cancel, I'll go into the store and handle it there. She said I already cancelled the other lines. I said why did you do that without asking me a date for cancel etc? I told her to not cancel and I would go into the store and talk to a human.
i cancelled my landline phone service with AT@T on Nov 30, 2015 my number was supposed to be ported over to Verizon at that time. i talked to AT&T before doing this to be sure I could keep my DSL and they said i could. i rec my bill for the billing period of Nov. 29th thru Dec 28th and my landline charge was still on it. I called A T @T to get this corrected and they told me it was not ported and if it had been that I could not keep my DSL.
I have a wireless box for Verizon and they are telling me I was ported on Nov 30th and I am being charged for both companies. I do not understand what is going on. I have tried to contact them by phone about 5 or 6 times and they keep hanging up- Verizon will charge me $175.00 to cancel. But I'm not hooked on the phone line for AT&T I'm on wireless for Verizon. Would you please get this corrected. I have talked to the Better Business Bureau and filed a complaint.
Not sure WHY you don't add routers but this address 184.108.40.206 is choking my connection to a server I have been using for a decade. Since switching to AT&T last year this connection is bad and THAT address is the one router set that has made it worse. Why you can not invest in your business to maintain internet is beyond me....a YEAR for Christ sake and this major choke point has not been resolved. is it time for a class action suit against AT&T? Getting tired of AT&T service standing in a circle and everyone pointing to the left and hearing a chorus of "it's not our area it's theirs" the pingplotter image attached is from a GOOD day.
I just got a new phone, the one plus two, and the mobile data wasn't working. So I went to the att store to resolve this issue. I went to the att store in downtown San Leandro and was helped by Berlin. He did not inform me of why the data wasn't working nor did he tell me that he needed to install a new sim. He takes my phone and disappears for awhile and when he came back, there was a scratch on my brand new phone. I brought that to his attention and he simply denied that he did it. After expressing my discontent with what happened, he brought his manager, Taira, over. All she managed to do was tell me that they take no responsibility and that they could not do anything about it. She told me that it is not a phone they carry so they can't reimburse me in any way.
At this time, my data was still not working and they told me that they were not trained to fix the data situation and Taira then left. I asked Berlin for both their names and he decided to bring over his other manager Evan. Evan simply did not listen to what I had to say and instead got angry at me for being upset about a scratch on my brand new phone caused by his employee. He continued to say that sometimes sim cards need to be installed and sometimes the phones have to be laid on its screen, so if a scratch occurs, it's part of the job and not their fault. Luckily my phone had a screen protector on it and the screen was not damaged, however, I'm still disappointed and outraged at the fact that they believe it's ok to damage a customer's phone while servicing it. This is not acceptable.
I noticed that my back gate was open and went outside to close the gate. At that time I saw a MAN ENTERING MY BACKYARD! I asked, "who are you?" He did not respond and I ask again. His response was, I don't have to tell you anything! He finally told me he was fixing a phone line. I asked him why was I not informed as I had been in the past. Once again, he told me he did not need tell me anything. In the past, when AT&T company works in my backyard, they have left a tag on my door to inform me that At&T would be working on my property. This was upsetting because I live alone. This was a serious safety issue for me.
It's 12:46 PM and I am literally still on the phone right now for 49 mins and 10 seconds waiting for a "manager or supervisor" since 12:18 PM. I was calling them because they "updated" my service today (DEC 21, 2015) without my permission. Lady on the phone with customer service said to me that she doesn't see any new order confirmation on my account. The reason I called in the first place is because I received an email confirmation on my new order!! And i definitely do not want to re new my service because they are so rude and so expensive every year to re new service. My bill goes up $30 every year.
They do not care if you're a returning customer or not, they just make promises they can't keep when you sign on the first time. (it's 54 mins now and she said "I am still waiting on a supervisor lets go over this one more time together." I said no I will wait for a manager) The area I live in only has Comcast or ATT. I think I will just take my laptops and devices to Starbucks Coffee down the street. The baristas there are 10,000 times nicer then the people on the phone. Oh look i finally hit 1 hour on the phone with them and still no supervisor. I really hope people can get together and some how shut down this company who claims to have fast reliable internet, when their system is constantly crashing during a call (every single time I call).
I've been with AT&T since it bought out Cingular. I'm VERY disappointed that I can no longer upgrade my iPhone by signing up for a 2 year contract and purchasing the phone at a discounted rate because I have a value plan. I guess being a loyal customer doesn't matter to AT&T. I will consider changing companies once all phones are out of contract.
Promotion on my two year contract expired on 12/12/15. I tried for a week before it expired to reduce my service to the same amount that I had been paying for two years. One night I waited in hold for at least an hour the next night more then forty minutes. My complaint is about the AT&T billing department, it is a joke could care less about customer service. Supervisor William needs some retraining in Customer Service not interested in fixing a problem just pass it on to someone else. Would love to have the customer retention dept give me a call if they want to keep me as a customer other wise Comcast here I come yes William as a retired manager if my employee treated my customers with the could care less attitude you have you would be looking for a new job.
Horrible time getting AT&T service set up at new address. It took a week later and twenty phone calls to customer service at AT&T before phone and internet were on. They didn't cancel service at old address when scheduled and now getting bill and didn't live there at time. Two months and still calling them.
About a month ago, my Galaxy S6 Edge phone stopped working. So I contacted AT&T customer service. They sent me a new one and asked me to return the defective one since it was under warranty. Today I received my defective phone along with a letter stating that it was water damaged because the liquid indicator was activated, and $606 was charged on my bill. I agreed with the term of return because I did not do any liquid or physical damage. My phone simply stopped working overnight. I also have a witness who can prove that the phone did not make any contact with any liquid. The indicator was activated does not mean the phone was water damaged within my procession, it can be activated when AT&T received it. I talked to a customer service warranty dept representative and a manager today.
They kept telling me it has liquid damage, and if I don't pay the full amount they will disconnect my service and going to debt collection. If there was a liquid damage why would I return the phone. I would have just gone through insurance. I am extremely disappointed at how my issue was being handled after being a customer of AT&T for over 11 years. If this issue can not be resolved, I will file a complaint to Federal Communication Commission, Consumer Affairs, and Hissing Kitty, and start with other mobile providers.
I have been an AT&T customer for a little while now and I have had something happen that is going to make me change carriers. I have insurance on my phones my son has sent is phone back three times. The third time we sent the broken phone back they said it got scratched in shipping and because of that I have to pay for a broken phone. I have not even finish paying for the orginal phone and they say I have to pay the balance of the broken phone by Dec 18th or my service will be paid off I was willing to pay 100.00 over the amount of my monthly bill until it was payed off I was told that will not work must pay balance of be cut off.
During June – August I tried to update my AT&T account to include Passport Plus plans for my two sons. Despite at least 10 attempts utilizing: my AT&T account, chat, Customer Service and International Customer Care, I was unable to activate the Passport plans or completely resolve the billing charges. This included receiving an email confirmation the account was activated. After additional calls on 11/2 and 11/3 in which AT&T agreed to adjust the billing, there have been no credits to my account. I have accumulated over $1,500 in international services, most of it from AT&T’s failure to activate the plans. I have invested too much time and patience with AT&T, and I need assistance to escalate my case.
I closed my business in mid October and when I canceled my service with AT&T we put in an order for an intercept number to be put into place so that my customers would know how to get a hold of us. This was all suppose to be in place by October 26th. I have made a total of 6 phone calls to AT&T to get this started and each time I am given a new conformation number and told that an order will be placed and it should take about 6 days. Once I was told it would take 4 hours. Tell me, why would a new order need to be placed with each phone call? The order was started why is no one taking care of it? I am in Illinois and I am losing business because you are not doing what you told me you could do. Believe me...EVERY SINGLE CLIENT that does find me or my stylist DOES hear what a lousy job AT&T is doing!
My auto refill for my cell phone did not process (1st payment) and I got the 7535 message and made the call. My plan is $40, but all they want is $45 and next month I may be reinstated to the $40, etc. Long story short, no root cause of the problem, at&t customer service reps can not help, supervisor, no help and then the manager hangs up on me. I would pay the $40, but immediately wanted to be reinstated. I was read the same script by everyone I talked to, not one person could make a $5 decision to make a customer happy. So to get my service, I made the $45 payment with a new rep. Asked to speak to another corporate AT&T manager to voice my displeasure and wanted a contact to escalate the problem to. AT&T has no email accounts for complaints, nor anyone to address these kinds of issues to. But I was offered a snail mail address to at&t in ft. wayne, in. No person just at&t. If the bird has it's head in the sand, guess everyone is happy. NOT What ever happened to good old fashioned Customer Service? And treating people with dignity and respect? Now, it's all about the money.
I opened an AT&T internet account in September of 2014. At the time I told the AT&T rep that I would only be at that residence for 9 months (I moved the first of June 2014), and I was then told by the rep that I would have to pay for the contract for a full year. Since there was no other alternative internet service where I lived I did not have a choice but the pay for the 3 months I wasn't going to be using the service (or so I thought). In August of 2015 I got a phone message saying I needed to cancel my account because someone was moving into that apartment and wanted to sign up for AT&T. I called back and explained to the rep that I was told I had to pay for a full year. It was only then that I was told I could have canceled when I moved.
Needless to say I was irate because I had paid for THREE MONTHS that I didn't need to (approx. $150!!!). I told her I wanted to cancel the account then and she said I would have to talk to another rep so she transferred me. I was extremely upset about the situation but I never cursed at the rep or called her names (since you record calls for "quality purposes" if guess you can hear the call). As I was angrily telling my story the second rep HUNG UP on me. That was so totally unprofessional and rude! I would have hoped you had trained your staff to handle upset customers. A couple of weeks later I started wondering if either of the reps had cancelled my account, so I called back and spoke to a very nice gentleman and found out that in fact my account had NOT been cancelled.
My guess is that was done out of spite. The man on the phone said he would go back to that August date and cancel my account as of that date. Since I had paid $46 on 8/6/15 he said I would be getting a bill for the difference between the billing date I already paid for and the date the account was cancelled (which would have been probably under $20). Instead, I get a bill for $100!!!!! Not only was I lied to and overpaid $150, but now I was (I guess) lied to again and I was asked to pay an additional $100! I do not feel that I owe this money and intend to fight it by lodging complaints with the BBB and whoever else I can. Not only have I over paid and was asked to over pay again, but now this matter had been turned over to collection.
I was going to transfer my phone service (3 phones) to AT&T, but if your staff can't handle something as simple as setting up and canceling an account, needless to say that transfer will never happen! I would appreciate a quick resolution to this problem from the corporate offices in Dallas.
I called the billing department at AT&T to have my service transferred from one apartment to other apartment. I told the person that's all I wanted to have done. She insisted in all ways possible, including harassment, attempting to change my service plan. after telling her over and over I didn't want the new service plan offered she insisted It would be cheaper and that I should be glad to have it, I said no. The last time I heard No meant No. It was such a simple request and she made it like having hot coals being applied to your feet. I didn't appreciate the harassment, I have being a customer 40 years. Unbelievable that customer service has gotten to this low level. I don't this behavior is customer service, I wasn't being served I was being Harassed. I hope who ever read this c/o, know I don't take this lightly, in forty years I have never had a complaint with AT&T until today.
AT&T technician was to come out and install cable and or tv left work early to meet, when I got home I called my wife with home phone to her work to let her no that technician had arrived home phone worked fine. Technician leaves and we have no phone service. The technician left at 5:20 pm we have been on the phone with at&t trying to get someone to fix the problem to no avail. They tell us they cannot get anyone out here until tomorrow. I am starting to deduct payment since it is your technicians fault also your tech left.
I get 1.5 Internet speed. My husband plays online games and the AT&T connection to online is very poor I have called a couple of times to see if I could get faster Internet I am even willing to pay for it but every time I call, they are telling me that they can not offer no faster service to this area and I thing that's a load of crap. All I want is faster service but they are telling me that I can't do that unless they put anther box here and they say AT&T is working on other areas right now all I'm trying to say is that I am seriously about to disconnect my service with you all, and make sure I never suggest AT&T again to another person I know so if AT&T does not want to start losing customers and fast it would be best to do something about this.
"move with AT&T and receive $300" What a load. After myself and husband both called to ask why our reward was only 150$. We were told that we were ineligible. My husband called to see if your new house was in the service area. He then said that he would move service. He was told for a bonus he would get a 300$ bill credit and 100$ gift card. Instead, we got a 150$ gift card. My husband and I both called to see why it was different. I was told we were ineligible because I had chosen a 5$ a month discount on my cable bill. (I did not). My husband was told it was because he didn't make the changes online. When myself and my husband asked to speak to a supervisor we were both hung up on.
I took a picture of the times AT&T hung up on me. Then the "supervisor" called me back 15 minutes later to tell me again that was was wrong and that I had no proof. In all, we were over-talked, told different stories, lied to, and hung up on. What a shame. The funny thing is, I recorded the conversations. I guess I have learned my lessons. You have to record the conversations to have any proof with this company. You guys are running scams. I'll be looking into a different company. Sad really. We have been with you for cable, phone and internet for over 10 years. You'll lose customers over 150$? My bill alone that I pay every month should make you want to keep us as customers.
AT&T has the worst service for cell phone, internet and tv services. if the wind blows the internet stops and the tv stops. cell service is random at best. my internet service is so slow I believe I could mail a letter using the usps and get an answer back faster. 5 years ago I was sold AT&T u-verse and after about 2 weeks of trying they decided that their u-verse was not available in my area. I have changed my personal cell phone and will change 5 more family cell phones to Verizon asap. I have contacted a satellite internet service and am looking to change back to dish network from direct tv. I have had AT&T service as long as I can remember cell was with singular until they bought them out and ruined the service I had. I have no use for the land line that is required for internet service and will be dropped as soon as my new provider can install their equipment. Thank you AT&T for the sorriest service and your we don't care attitude.
On November 10th, I informed at&t that I would be moving and would like to have my home phone transferred to my new address. The rep told me the soonest they could have it done would be November 13th between the hours of 9am and 11am, we sat home all day, calling them at least six times and no one showed up, each time they said someone would be there before 8pm, well it's now 8:36pm and no one has come yet, We have been loyal customers of at&t for 24 years, have been late paying my bill only once in 24 years. I think that's pretty dam good. No one called and said the technician wasn't coming or anything.
They instead cut my phone off at the old address and I am now left without a phone. I guess Monday morning I will be calling comcast to connect me a home phone. I am getting rid of u-verse and their internet service. I can spend my money elsewhere. Just got u-verse on the 10th. This is really sad how you treat people and still think they are to be loyal to you, to hell with at&t, your name is is small letters for a reason, this shows just how much I think of you. If I was half ass paying my bill you would worry the hell out of me everyday. I will call you on Monday to come pick up all, you u-verse equipment and I am not paying a cancellation fee.
Ever month the service go down. This has happen each month for the last five month not for hours but days. I pay my bill every month on time. I called on Tuesday to tell them my phone, tv, and Internet was out. They said Mr Washington we will have someone there Friday. They did not give me an explanation no reason if I don't pay my bill they cut me off if I pay my bill they cut me off I can not win. The most reliable company out there I am losing business every day because of this company AT&T.
Our cell has been giving problems and we are getting bounced between AT&T and Comcast and still problem is not solved. We are AT&T customers for decades. Today at 4:45pm we went to the AT&T store in Grand Blanc, MI. There were three techs helping 3 customers. We stood there for 5-10 minutes and the manager Kelly comes out from break room and goes back and forth and doe snot acknowledge our presence.
Finally I have to ask her if anybody can help us. Her answer " I am the manager, wait for the techs". Meanwhile 4 people walked in one by one, 2 white ladies, 2 white males and immediately she greeted them and to them to sit down. Here are the 9 things I hate about AT&T customer service.
1) Your service is getting lousier and lousier each time we upgrade the I-phones (5 of them).
2) Our I-phone does not forward calls when patients call and directly goes to voice mail and patients are upset about this.
3) Our phone problem was not resolved.
4) You have no problem hiking prices and with false charges and paying penalties in millions because it's a slap on your wrist
5) You have no gratitude towards loyal customers.
6) You get tons of complaints and do you actually care?
7) Teach your employees not to show racism and discrimination because we all pay the same hard-earned dollars like white folks.
8) Just to let you know I am a physician for 40 years and racism in America is the worst in last 36 years I have been here.
9) Don't ignore customers genuine complaints and teach class and tolerance to your employees.
Y'all no showed after we took off work for internet installation; we called and were told they'd reschedule us in 2 weeks. I called to complain about it because I think that it's ridiculous to not fix the issue asap, especially when it was not our fault in any way, but only got an I'm sorry. No one seemed to want to FIX AT&T's issue or compensate in any way for y'all problem. I can understand if we weren't home or needed a reschedule having to wait 2 weeks, but why should we be inconvenienced, yet again, because y'all didn't show?
We were inconvenienced by taking off work for the original appointment, we did our job by being home, we called when y'all no showed because y'all didn't contact us at all; we're inconvenienced by having no internet for any period of time, let alone for 2 weeks, and not just for leisurely use, but we can't work from home, which we both need to be able to, so that makes us have to stay at work later/go in earlier, or not get stuff done when it could be to let things pile up because we have other priorities. We have to be inconvenienced again by taking off work again, and not being able to work from home while waiting...and who's to say if y'all will show or no show again?
In every way, we did our job as a customer, but AT&T never seemed to do yours. I'm sorry doesn't cut it. How about getting out and doing the job when your scheduled to and when a "mistake" happens, not waiting 2 weeks to fix it and overly inconveniencing your customer repeatedly.
My services were temporarily disconnected without my knowledge. On 10/6 all of my services were disconnected. My bills were up to date in payments. My next bill was due on 10/13. i paid the bill before time and still was not able to get my service restored. I had to get out of my house to go to an AT&T location to get my service back. I was told that my 19 years old son cell 404 7190707 had a past due balance and since I had him on my plan they disconnected me. i was also told that someone called me on a number that i don't have to inform me of such. AT&T has my primary number on file they never called me and all my minors children. I'm more upset because I'm a health care provider and my hospital was not able to contact me on the phone that they pay me for.
Furthermore my 13 years old was unable to get in contact we me for hours in the dark in the yard of her school. This was the worst costumer services ever. I am very disappointed at AT&T. On top of that I was told that I may get a $40 re-connection fee. I'm a very busy person I don't have the luxury of time to spend talking for hours to clarify stupidity or to get out of my way to an AT&T store. I'm a requesting a written apology as proof of such misconduct. If this issue persist I will take all my business elsewhere and I BETTER don't be charge for early disconnection. I have 4 phones , cable and internet with AT&T I deserve better than that.
AT&T Inc. 208 S. Akard Street Dallas, TX 75202. Dear Att/Uverse, As a long time ATT/Uverse customer that ALWAYS pays my bill on time. I would like to express my disappoint with your unprofessional and sometimes deceptive business practices. First of all the fact the email communication is not permitted to confirm telephone discussions, send copies of error messages etc. is ridiculous. Case in point. My newest agreement Feb 24, 2015 was arranged by Customer Retention. During this phone call I asked several times what my charges would be. The CSR (Lisa, Mississippi retention) informed me that my service would cost $152.00. During the call, I confirmed this several times. The bills that followed were $173.56.
Further deception/omission during the phone conversation included the fact that my 45mb internet was restricted to wired connection only. With wireless devices getting the same speed from my previous internet. If I complained I would get I dont know why they would say that.! Or No you must have misunderstood. My notes confirmed otherwise. This installation was done very unprofessional by the Serviceman. The modem is being pulled off the computer desk because the tech was too lazy to get a longer Ethernet cable. It remains that way today. Poor customer service. First of all most time it is very difficult to understand the reps because of their poor English. I have at times disconnected a phone call because of this. I’ll bet Im not the only Customer that would rather put up with a minor inconvenience than call Customer Service. I returned a receiver in Sept. 2015 and it took me two phone calls and 90 minutes of my time to get the receiver removed from my account. If we get frustrated and forget to call back we lose our rights to a refund on our bill after 6o days. The UPS Store tells me to keep my return paperwork forever, because you (ATT) have gone after Customers after 6 months. That is scary.
On 11-4-2015 I began having difficulty with the Uverse apps. Specifically FOX News. I called the Tech support line because I was unable to connect to the Fox News channel. I had a printout of the error message which took up an entire 8.5x11 sheet of paper. I have enclosed copies from both the Windows and Android environments. This error occurred on SEVERAL different wireless devices using Windows 10, Android and Apple systems. The error was also present on my Windows 10 desktop and laptop . To my amazement the tech advised me she could not receive this error printout by email but had me start reading the entire printout over the phone. Comments from her were Was that a C or E. was that an M or N, Was that an A or J and so on.) During the day on Thursday Nov. 5th these discussions were ended with the hopes that the error would be repaired overnight.
On Friday November the 6th, I called support again. I was told that there must be issues with my equipment. They wanted to reset every device, LG Android Phone, Samsung Android Phone, Android Tablet, Chromebook Laptop, Nexus 7, HP Laptop and Dell Desktop. I knew this was ridicules. My son lives a few miles from me so I went to his house and logged using his Apple Laptop and my Uverese logon information. FYI his internet connection is with Comcast. The same error occurred on his IPhone and Laptop. The tech support still insisted the issue was with my equipment even telling me that if I changed my Uverse password it would fix the issue. CHANGING MY PASSWORD IS A HASSEL and it DID NOT fix the issue. Telling me to do that was insulting but I did it anyway. I asked every one of these individuals if they could log on to Uverse.
They all advised they could not. I also asked every one of the Techs I talked to if they had Uverse at home, again NONE of them did. How can you support something you have never experienced? Next, while I was on hold the SAME Tech I was talking to, called my phone. I put the original call on hold and asked her why she would put me on hold then wait 30 minutes and call me back? She completely changed the subject and did not answer. Oh So Sorry was her response. After over 2 hours of nonsense explanations she decided to escalate my issue to tier 2. I started talking to Tier 2 support and asked if I could email them the error message that I was receiving. Tier 2 advised they could not do that either and asked me to read the error over the phone. Really? (ATT Uverse Customer Service Rep. are you getting frustrated reading this yet?)
I advised Tier 2 that it was 4:05PM and I had to leave my house at 4:25PM to run an errand. She replied with an OK and put me on hold. I left my house at 4:25 still on hold and started my errand. At 4:35 support came back on the line wanting me to reboot my desktop. I asked her if she was listening to anything I said, reminding her of my 4:25 errand. She said Yes you leave house at 4:25. During this phone call the Rep asked me at least 3 times what my call back number would be. I gave her the same number 770-507-1888 all three times. She advised me she would call me back in one hour. Well she called she called my wifes phone. When I asked why, she could not explain why! Her response So Sorry Mr.Geem. My Name is Jim!
During all my conversations with the different reps I kept advising them the issue was with ATT and Fox News, because the error indicated that. They insisted it was my equipment. During one of my call back cycles I called my Brother In Law that lives in Michigan and asked him to try to log on to Fox News, He advised he got the SAME error I was getting.
When the Tech called back wanting me to cycle my equipment again I advised them NO! I tried to explain that if the same exact issue occurred to my brother in law in Michigan over 700 miles away. She had NO Clue what a Michigan was. Quite frankly ATT should be embarrassed by trying to pass these Techs off as Professional, knowledgeable, English speaking support. There were more issues occurred during these call then I have not documented because so much of the call was repeat request to do something I already had! “So sorry is the catch all phrase used by these Techs. I am writing this letter to document in writing my lack of customer service, my overall disgust with ATT and the fact that I am NOT receiving the services I am paying for.
The Hours I spent on the phone on Thursday and Friday were a waste. Late Friday afternoon the Tech matter of factly advised me that the issue was between ATT and Fox News and they were working to get it fixed. She also said she would call me back Monday. I am afraid to answer the phone. I might get trapped into two more days of HELL! Wow, 2 days several countries later and they came up to same conclusion I advised them of two days earlier. On November the 4th your Memphis office received and signed for (by:Love) another receiver that I sent back to ATT. IM sure this is going to be another nightmare!
Paying our telephone bill through your automated system was no problem. Trying to pay our cell phone bill was a nightmare. The automated system required some kind of a code before it would accept any info on our payment. I have never had so much trouble getting someone to accept payment for a bill. I had to wait 10 minutes to talk to a real live person and explained the problem. She stated I needed a code in order to pay this bill. Any code given me would be forgotten by the time the next bill comes due. Why can I not pay my cell phone bill without any problem, just like I pay our telephone bill at home? Why does at&t try to make it so difficult just to pay a bill?
I ordered service on 9/10/2015 it was installed on 9/11/2015. The package that I ordered was u-family+Internet for 55.00 which that wasn't right. After calling and calling several times yes I did receive credits but this last and final time I spoke with Hassan about my bill and he sold me the U200+Internet for $90.00 minus $10.00 for having wireless,so I said ok that's good. Until I received the bill. I had to call your company again which was a waste of time. I explained to Bianca who was the manager on the floor at the time the situation,Bianca reassured me that all the notes were in the computer what I was saying was in fact true,she put me on hold to see what she could.When she came back to didn't know how to apologize for what was done she said the package that Hassan sold me was no longer available. I told her well it had to of been cause it was there in order for him to sell it to me.
She said no it expired.She did give me a little credit for this month but rest assure my bill next month for U200+Internet will be $120.00. I told her I cannot afford that and that is not what I was sold and just cancel my service,she said I would be charged a cancellation fee,I said so let me get this right I'm being charged for a promotion that I was sold but not availiable and now because of that I'm wanting to cancel so you want to charge me that as well. So I filed my complaint with the BBB since I cant get anywere with your company. I want the service that I signed up for or cancel it, this is one good reason why I will not renew my cell phones with you for the same reason.2years ago I was sold 4 phones and the rep ttold me one thing until I got the bill. The definition of your sales people are LIARS and there very good at it.
(Not even one star but I can't erase the auto-filled one on this site) I have spent months trying to resolve AT&T billing and plan problems. have talked with over 30 people. no one can resolve these issues, or even can figure out who to refer me to. I just lost service today, they want to charge me $40 to reactivate the phone (!) and Amex has confirmed multiple payments to AT&T and my acct. I think it is called fraud and theft if they take money from customers' credit cards and don't properly apply it to the customers' accounts.
Then there is the constant changing of the phone plan. Originally I was assigned to Nations 450 - but somehow that was the plan to which my phone was assigned. Then there was the share plan then mid-month I got switched to a larger plan - but I think I lose my unused minutes when I 'change plan' - this is obviously a company that is too big. I don't blame the employees, many of them do try, but these AT&T systems are impossible, deliberately or otherwise. Maybe the company needs to be broken up, again. and by the way, get rid of Chairman Stephenson, he and his buddies are probably a large part of this problem.
As an AT&T customer today was the worst customer service I have received. All I wanted to know was why I waited from 1pm to 7pm and nobody had the courtesy to even call and say the technician was cancelled. I called because my AT&T u-verse has been pixeling and completely cutting off during television shows. I talked to four people within 30 minutes before I could even get to the right department to include a so called supervisor that by the way had me on hold for 15 minutes. I expected better service, I am very disappointed.
On receiving my bill I knew it was too much and so I called 11-4-2015 to see about lowering it. Talked with Shena and she tried to offer higher incentives (better phone service, more channels of tv) with NO lowering. Which I explained to her that I wanted a lower bill. She said there were np plans available. I said "well, I guess that means goodbye" and she transferred me to a person named Cindy in Loyalty Department (yea sure) and she talked up this new service, really good, and a lot cheaper. It was Dish. If I had wanted Dish I would have gotten it a long time ago. But I caught the excitement and went for it. My husband hit the roof. So I called 11-5-2015 to cancel. First your stupid voice mail. How maddening is that? Had a 8 minute wait after playing games with Mr. Canned AT&T.
Got a gal by the name of Porshe who could not help me because it wasn't her department and had to wait for Dealer Services(?). Finally talked with a guy, who must have had a hearing problem, because he couldn't hear me and it's AT&T phone service. I hung up. I think you've got a problem. All I want is to get my bill down to a decent amount. I don't like having to bargain for lower rates, I don't like having to talk to people who I can't understand nor can they understand me. But I really, really hate playing this game with AT&T once a year. Why can't I just get a fair bill instead of "jewing" for it. I don't, repeat, don't want to go to Comcast, but If that's what I have to do I will. Will You help me out?
I switched to ATT from Verizon because I did not have service at my home from Verizon. The ATT representative said with ATT I would have wireless service at my home. I recorded this conversation and in reality I do not have service. The only reason I switched is because ATT told me I would. I have called Customer service and they said there is a device I can buy to give me service. The ATT store personal were I live said they should give that to me. Why should I buy this device when ATT said I have service and do not. Yes I can afford the device, but it is the principle of the thing. Give me the service I signed up for and you said I would have. I have been a satisfied U verse customer but am not satisfied with ATT not doing right by what is told me. I appreciate your consideration in this matter.
A couple of months ago we had signed up for combined billing for the Direct TV and AT&T. We did this because it as going to save us $10 on both our phone bill and our Direct TV bill. Recently we wanted to buy new iPhone 6s phones, so we went to the Apple store to try to do this. They wouldn't let us do the purchase because we had combined billing. We then decided to go to an AT&T store and tried to buy the phones and they said we couldn't buy the phones from them because we had the combined billing. This is just absurd that we weren't able to buy the phones even at the AT&T store. So AT&T forced our hand, so we decided to switch to Verizon where we were able to purchase our new iPhones. They didn't care that we had combined billing. AT&T lost a couple of good customers due to the his horrible service.
I recently applied for service. the customer service rep had to transfer me over to the fraud department. When i got on the phone with the lady she told me that i had inconsistencies on my credit report that denied me service in definitely and might I add she was very rude. So I called back the fraud department to see exactly what that meant and the same nasty woman answered again and she stated that I needed to pull my credit report to see what she was talking about. I stated to her that I had my credit report in hand and that i didn't see what she was referring to. So I asked could I speak to her supervisor. She said sure so she can tell you the same thing that I just told you. The supervisor comes on line and says that my credit report had different application with my social but different names and address.
So I was like that cant be possible. I asked her could i could inside a store with my ID, SSN card and birth certificate tp prove that I'm me. She stated NO. I could receive services from them because of that. How is this my fault? They wont even give me a chance to prove my identity. Nothing. Those women are so rude and att ought to be ashamed of themselves for even letting that go on. If someone did still my identity and was trying to apply for service with my social, they could at least let me come in or send them paperwork to prove otherwise. This is ridiculous. So now im stuck with no cell phone service right now because att wants to be a**h****! They were they top company with all the things i needed in a cellphone company. So disappointed.
AT&T fees for TV, phone, and internet are out of this world, The worse thing is that they are an American Co. and they have just moved their customer services out of the country. When you call or email AT&T for any service, you are connected to the Philippines, and you can no longer speak to anyone in the US. How many jobs did they cut in the US? They should be helping build US jobs, and they are sending them out of the country. I will not support this anymore and will be switching my phone service to another company like Verizon or T-Mobile.
Dear Mr. Stephenson, CEO of AT&T. I have a major complaint with your company. I'm a former employer of T-mobile and I wanted to share my complaint that made me literally cry. On October 30, I called to make a payment arrangement on my account and to make a payment. So, I explained to the representative that I didn't have the entire past due and that I could only pay 100.00 on the past due. The representative explained in detail if I paid her there would be an extra 5.00 charge. So I made the payment on my app. In return she stated that she was holding my account til November 30th and to make sure I keep the arrangements. I hung up the phone and ended my night. On today, I'm not relieved that nothing we discuss on the call was done.
My account does not have a payment arrangement. I have called numerous time for someone to listen to the call to see if I was wrong or what really happen. I'm not disputing the charges. I understand that I owe the bill. But I'm wondering why my account is in jeopardy of getting suspended when I called on October 30th and requested more time. I don't make a lot of money but I try to pay something on my service. I was treated horribly by your representatives and managers. I felt like a liar and all I was asking for someone to listen to the call and go over the information with me. Nothing was done about my situation. One representative told me that a payment arrangement was a a courtesy. I just need someone to hear me out. Please don't ignore this message. I would love to hear from you. Thanks for your time.
My modem went out in July 2015. The AT&T customer service rep said the modem was free. I received billing October 2015 where the modem was credited and then charged back to my account with a $19.95 shipping fee. I explained on 10/23 & 10/26 to AT&T customer service and they said the billing was wrong. A modem can't be free and the credit on the account was an error. They further explained it could have been returned within 30 days. I asked how, when I received the billing 90 days later. Both times I asked to speak to a manager. I was placed on hold for over 10 minutes and then the call was dropped. I was never allowed to speak to a manager or to voice my AT&T complaints with someone at the corporate offices. I don't understand how my billing shows I was credited $100 for the modem and then turn around and charged for it. Our income is very tight due to company downsizing. This was unfair to be hold it was no charge, credited and then re-billed. This was very rude and shows no courtesy for the customer. I only have internet. Maybe the CSR's are trained to handle situations by placing you on hold and then dropping the call.
Our family have been with AT&T for a very long time. Sept 11 we got two tablets for our kids, it was at our local store who I've always got great help from. They said the tablets would be an extra 10 dollars a month a piece w no activation fee. I also got other merchandise to go with it so I spent close to 200 dollars. The person told me I would receive a plentiful card in the mail for 200 dollars to go back on my bill. First issue. Second I received the card and it has only 55 dollars on it. Then we ordered two phones on line thinking the 200 dollars we were promised would cover all the costs. Make a long story short with all AT&T activation fees and hidden things our bill is outrageous. Then we have no internet where we live so I went back to talk to the guy about changing our plan so our bill would not be crazy and he talked me out of it thinking it would t cost to much more. In the end I'm a good customer and will probably owe 1000 dollars and I'm I'll about it. I went back to explain, I even called the AT&T manager to complain. He said they couldn't help me their just a retail store. So I am up a creek without a paddle.
I am complaining about how your employee give false advertisements. I went to AT&T in 5170 Stone mountain, GA, 30087 -- his name is David. He told me an my husband that we can get a phone an tablet Free if we sign for 2 years. Then, we get our bill an we are paying 180.00 a piece for the phone. I will never deal with AT&T anymore. I have digital life and internet. I am going to another carrier that is not right to charge for something that he said it is free. I called AT&T the rep took 45.00 off but I don't want these phone at all, or the tablet. Can I get someone from the corporate office to please respond back to me?
I have been trying to get my old DSL account closed since Aug when I upgraded to Uverse. I am STILL receiving bills for the account and even had my email suspended which I migrated to the new Uverse account. I have spent literally hours and hours on the phone and online chat trying to get this resolved. Each time I am told it's settled, I won't have anymore problems and that notes are being made on the account. Each time I have to start from the beginning, today alone, I was transferred 3 times and was in the process of being transferred a 4th time when I had to disconnect. This is terrible! I wish I had NEVER upgraded and I will NEVER recommend AT&T to anyone.
My name is Myles Jackson I live in Kansas City, Kansas 66101 my lane line number is 913-371-1285. I have called numerous times in four months to have the my old name change, this is necessary to be able to received life line services. From May, August, September of 2015 and today 10-06-2015. I have called to have this changes made to be qualified, I was informed by the person it was being changed as we spoke this October. I suggested that the change be made latter in October 21, to give lifeline enough time to approve my application. I received a rejection letter from lifeline of no name change. WHY is this such a problem?
I am so fed up with AT&T, as my wireless carrier, which I've had for the last 10 years. Their customer service stinks, no one solves your problem, and you can't get a callback from them. Recently, I tried to upgrade my phone, which would cost me more money, went to the chat session and after about 45 minutes online with a service rep.- she told me she couldn't help me. I called customer service, and got nowhere , I asked to speak to a supervisor, naturally none available, but one would call me back, Right, that was 4 days ago. Seems like AT&T cares more about getting new customers, than worrying about keeping the ones they have. I am so sick of getting offers from them, which I can't use, because it applies to new customers only!!! This is not my first incident with them either. I am going to Verizon, or Sprint- see if they are any better!
I went to the AT&T Kiosk at the Ashland Ky Town Center Mall (500 Winchester ave. space K003. 606 329-0140). Not currently a customer with your company. I had saw on your web site you were now offering the LG G pad X 10.1 for sale. The price was stated to be $350 without a contract. So I went to this kiosk in order to see if I liked, and if I did purchase this tablet. I really liked it told the girl that I would like to purchase the tablet at no commitment cash price for the $350. She said okay but then started to sell me other products, like Direct tv. I said no thank you just the tablet. After several minutes of them getting the tablet ready for me to purchase they told me I could not purchase the Lg G pad X 10.1 tablet because I had to be an AT&T customer for them to be able to sell it to me.
What? I am standing there with cash in hand wanting to buy this tablet and your company wasn't willing to sell it to me. I did not see anything posted online or at store that stated you had to be a customer to purchase this tablet. Is this company policy? Or just very bad customer service? No one I have told this too can't believe that AT&T wouldn't sell to me with me willing to pay cash no commitment agreement. I promptly went to WalMarts and purchased a iPad Air 2 64gb, they were more than happy to have me as a customer.
I moved to a new address on January the 10th 2015, and the phone number I had couldn't be installed, after many phones calls and explanations, nothing was done, so I switch to comcast and cancelled my account with AT&T, but until now every month I receive a bill for a phone number and account I don't have with AT&T anymore. Every month I Have to call and explain that I am no an AT&T customer. any more, but the following month I receive a bill where the previous balance is void but there a new balance for the new month. I am tired for calling and explaining and been promised that they will take care of it, but to find out that nothing is fixed and still have the same problem since January the 10th.
After doing some research into internet providers I found that AT&T uverse DSL was offering a higher download speed (45 mbps) from what I currently have (18 mbps) I went to there official site online and entered my address to see if it was available for my address, it was, so I then contacted AT&T about upgrading my current services only to find out that the upgraded service was not available in my area.
Went to store at Abrams and Royal. I believe the address is 8520 Abrams Rd. Talked to Sam, worst customer service. Was going to buy a smartphone, he never once got out of his chair to help me. When I asked to look at the smart phones he just said there over there on the wall. I needed help, he was very unhelpful, I just walked out after a while. Don't know if I'll buy one now at least not from AT&T.
We have a credit with AT&T but getting voice mails on my cell phone we owe $139.00. Called AT&T the last 5 days with no resolution. No one know why we are getting the voice mails. They said the calls aren't from them but it clearly indicates AT&T and gives the phone number for AT&T. Finally filed a complaint with PUC. Maybe AT&T will listen to them
Telephone (and FAX) went out 5/31. Called & explained this is both a home and business line for our representation of SSA disability claimants. As of 6/2 4:00PM no sign of repair service or even a courtesy call to indicate one is approaching. Last word was it would be between 8:00 AM and 6:00 PM, which anchored one of us here all day. This is abominable service. We are going to chat with Verizon.
First of all, I deal with your AT&T customer service every month. It seems as though your department lacks accountability. Every month my bills are messed up. But recently, I got an email telling me my bill was due- this was in April of $128.15. I made the payment right away. To be exact, my bank paid it on 5/5/2015.
I have been getting threatening emails from AT&T saying my bill is past due, and my services will be discontinued. I spoke to a supervisor yesterday, she informed me this is a past due bill, I said my bill has been paid as soon as I receive them, I explained to her I don't know about any pass due bill. I made the payment yesterday which was a holiday, and you should receive it very soon. I spoke to Emerly Carlson this morning, she was very nasty, telling me if they don't receive the money soon my service will be cancelled.
I can't believe I've been with AT&T for years and now I am treated like a dog. What can be done to fix this issue? I am seriously thinking about going with another company! I also mentioned to your supervisor and Emerly this morning, if I never got a pass due bill, how am I suppose to know there is a past due balance?!?! I am so upset that I don't know if I'll use AT&T ever again!
I am a proud customer of AT&T since 2012. Recently, I had a horrible experience at one of your stores which is located at 8471 Beverly BLVD, #101, Los Angeles, CA, 90048.
I had a problem with my iPhone 6 on Sunday, May 25th, 2015. Since I have two iPhones I had to sell one of them and it had to be unlocked because I wanted to give it to my mom who uses Verizon carrier. At the entrance a lady, without introducing herself, she asked me what I needed, I explained to her the situation about the phone. Her answer was that I had to go to the Apple store since they are the ones who are locking phones for AT&T. I thought her answer was strange, but I felt like she just wanted to kick me out from her store so I had to leave.
When visited the Apple store, the IT technician told me that AT&T are the ones who lock the phones and that I have to back to them. So I went back to the same AT&T location. As soon as I got there, I came up to that same lady and asked for a manager. She assigned me to a lady named Jennifer, who was on lunch and whom I had to wait for an hour. I waited for so long because for some reason my name on the screen appeared as the 4th person in line, even though I was the first person in line. So my guess is that the lady who assigned me put me 4th in line on purpose.
Finally, an hour passed, I almost fainted since I am 5 months pregnant, Jennifer came up to me. I explained to her the situation and she says that all I have to do is go on the website and the company would be able to release it for me. A simple answer gave me so much trouble, for just this one sentence I had to go to AT&T store, than apple store, look for parking, pay for parking, I was late to work, I almost fainted and at the end the manager of the store did not even say that she was the manager of the store.
When I was sitting down REGINA CERVANTEZ (manager) was passing by and laughing at me, she put me 4th in the line. I waited for an hour. The whole process of finding out an answer to a simple question took me around 3.5 hours.
REGINA CERVANTEZ the manager at 8471 Beverly BLVD, #101, Los Angeles, CA, 90048 brought me a lot of trouble and she treated me with disrespect by laughing and treating me like I do not exist. I cannot believe that this person represents your company and she treats people with such a disrespect.
I wasted my time, gas and money, just because of this one person, an AT&T manager (representative). She could not answer a simple question for me and made me really up set. I tried asking her for the employee ID but she never gave it to me.
I signed up for a promotion bundle of $89.99 of internet, wireless, phone, and direct TV with AT&T. Then I get a separate bill from direct tv and separate bill from AT&T which is 4x the promotional offer. I've been having difficulty trying to resolve the discrepancy, along the way I discovered they have my address without the unit # so I gave them my complete address.
Then I get another installation schedule, I called them and they said they'll cancel the duplicate account. I was sent around to different departments and my head is spinning in confusion about where to describe the problem. Now I'm getting threatening letters because I refused to pay my bill until it is corrected to the promotional amount. I'm stack how to proceed further, every time I call it takes over an hour and I have to hang up because I'm at work and they're only open during work hours. I want the promotional charge billed correctly before I pay my bill.
I had previously spoken to the company about taking my money for my bill and set up automatic payments for my funds to be deducted on the 15th of each month when I get paid. AT&T took the money from my account earlier than the 15th which caused me to have an overdraft fee of 30$ and left my acct in the negative.
I spoke with a female customer service rep and she was rude and disrespectful. I then asked to speak to her supervisor, whom it took 30-40 minutes to get on the phone. I explained to her the situation and she also was rude and disrespectful and did nothing to resolve the matter.
AT&T gave me the worst customer service ever and I am currently searching for a new service provider.
This complaint starts from date 10/2014. I had decide to upgrade my phone. The phone I had upgraded to is a (ASUS PADPHONE). Since I had this phone I had return this phone 4 times due to different issues. Now they want to charge me $499.00 for property damage. The complaint starts with everytime go back to the AT&T store in Morrow Gerogia. They work on every phone that I brought back to the store, however, they never put the chief complaint in my file.
Since I had this phone I never had a chance to enjoy this phone. I have been a dedicated customer since 2003, never had a complaint, everything in my home is AT&T. I have my alarm system, my wireless home phone, cellphones and my internet with AT&T. Every phone they sent out I'm sure is refurbish. I never seem to keep this phone charge. I had lost so much information and personal pictures. Just fed up with this phone and they want to charge me $499.00 when every technician in AT&T worked on every phone I had, trying to move information to the next phone ASUS or AT&T send back to me.
We are being charged for gibyte overage due to our WiFi signals not working in our home. We have been complaining about issues with the services going in and out all the time. We have a Netgear connection and have been told by the AT&T Techs that this is not their equipment. Every so often they come out to work on issues we have, but it only last a short period of time. I also have an issue with them allowing one of my sons to have access to add a tablet to my account without my permission and I have to pay for it.
I have 2 cheap cell phones that haven't worked since I got them. I have now spent 2 afternoons on the phone with them several hours 10-12 people I have tried to make understand that all I want is a new phone that works. They have told me that I cant do that, I can get a new phone but I still have to pay for the bad phones that don't work for another year. My husbands health is bad and he almost died because he couldn't call me from the bathroom floor to the bedroom on these bad phones. I cannot afford to pay for a new phone and 2 that don't usually work. These people cannot possibly be this stupid they are just trying to get more money out of us. I have given up and will go to Wal mart to buy another phone but I will make sure that everyone around here knows about at&t.
WHEN I WENT TO RENEW MY COMTRACT I HAD ONE OF THE WORST EXPERENCES I HAVE EVER HAD TO DEAL WITH IN MY 61 YEARS. I went to the local store explaining that I wanted to renew 4 of my 6 contracts as the were expiring in under two months... was told I could do this BUT I could save money doing the NEXT program RIGHT!!! I did not fully understand this program I and tried to explain this to the sales man but of course he just kept saying this was better . I ended up getting 1 blackberry which will cost me over $499.99 @ 15.00 a month over 30 months (that's almost 3 years ) more than it would have on a 2 year contract with the phone costing .99, 2 other phones for 199.99 at $8.99 over 24 months this does not include the monthly charge and taxes on each phone.
Not only is it costing me more but I received a different phone than I wanted. They gave me a TO-GO PHONE.. I told them that I do not text or want a smart phone but a simple flip phone with a camera as I have problems hanging on to a phone with arthritis and drop my phone. The one they gave me I just found out has not camera!! This phone cost me $5.00 a month for over 18 months RIP OFF RIGHT I tried to return it with in 5 days informed it would cost $40.00 restocking fee and I then I would be charged this and have no phone. Now I have a phone without camera and a phone with a small screen small numbers. Of course calling AT&T does not help because the 15 day grace has now expired ( nice rule right) I wish we had a different cell phone company besides AT&T or Verizon out here in South Dakota.
I have been dealing with AT&T for months trying to get a credit on my company's DSL line and it has yet to appear on my bill. We are now moving (to a place with better internet service) and have transferred the service to the landlord and they are charging me a $120 early termination fee. They have the worst customer service policies and it seems no one can issue a credit the same day on the account. They are operating in the dark ages!
AT&T has the worst customer service and no respect for their customers whatsoever! I put my account on vacation status after finding out that I would have to pay to cancel my account. Well, today, I found out my account was never put on vacation status and I received a $200 bill for cable and internet I haven't even used! I disconnected everything the day I put it on vacation status and put it in a box.
Today I get a sorry apology and the offer of a $50 credit! Are you kidding me!?? I'm not paying for something that was never supposed to be there in the first place! This is definitely fraudulent and completly outrageous!
I am locked out of my AT&T online account leaving me unable to view and pay bills. I am the primary Account Holder on my wireless account and do not receive paper bills. I got a phone for a friend and she has changed numbers and left town. I do not know the new number and I do not remember my passcode.
The customer service rep told me that since I do not remember my passcode I have to go the AT&T store with valid ID and they would help me reset the online account so I can pay my bill. The AT&T store told me they could not help me because I did not have new phone number listed on my account and do not have a passcode.
I, again, called customer service and they, again, were no help and told me to go back to the AT&T store. Again the AT&T store wouldn't help me because I don't have a passcode. I want someone to send a paper bill to my address but said I need a passcode to do this. I want to pay my bill but I don't have a passcode.
I give up!! This is stupid! I have a valid I.D and can answer all the security questions on my account but can't get a bill sent to my house or pay my bill because I can't remember my passcode. You would think they would not want to give me the run-around since I'm giving them money!
I spoke with Omar on 4/15/15 and asked him about a regular home line service. Let him know I need it for work purposes and my past issue with AT&T. They don't come in to make sure the phone lines are working. He stated they have had problems in the past with that and they will come inside to make sure it works. He said will have a deposit of $50. I was hesitant because of past issues with AT&T. He said I will get my money back if they don't. Well, they didn't and I didn't get the money back!!!!
Worst service of my life. First I went to three places to get a data cable and was told they don't have that size. att has made it so you have to call them to service so they can charge you for service . I Was without phone service TV service and computer service for 2 days was told it would be repaired at no charge by agent. second I scheduled an appointed between one and four on Friday and at four got a message they were running behind but that it would still be repaired and waited til 9 pm for someone not even a courteous call to say they wouldn't be out. I called and was very upset that my time had been wasted and got hung up by a agent. supervisor and a manager. Sunday I call to have someone come out to fix the problem on Monday.
Monday they show up fix the phone computer and one TV. The other TV would not pick up a signal and was told It was the box the Thech said his manger said he could not just swap the box that was need was not on my plan that I would have to update. So I did he left with out hooking the box up . Said he would come back today to hook it up. and I said if you can't make it give me a courteous call and he said he would. This Morning he never showed up I called left a message on cell phone no reply so I called the Supervisor and was told that he would be there between 4 and 8 pm no one showed up got a call at 8:20 that I would have to reschedule. Worse service of my life. I am a senior I was without a phone or TV or Computer for 3 days what if my cell phone got broke and I fell and hurt myself.
It would be on your head. Dangerous as a matter of fact. I plan on calling the Corprate Office in the Morning about the poor service.
My phone system has been down now for 2 days, I have called on several times to get someone to come out and fix the phone.They said that they fix the main box so my phone should work,but it didn't so I set up another appointment with a no show. I was told that some jump my fence from att&t to look at the phone line but to no avail.I am really upset with your service to fix my phone.I need my phone fix asap and adjustment to my bill for no phone service for 2 day and damage to my gate where your people enter without my OK.PS everything was working until my tv box had problem. Your service man ID is GR1799 and LKH60H.
When I ordered my phone service on April 26,2015, I ask for a regular LAND LINE, but the the order the tech had when he arrived was for a Uverse service. This is not what I ordered. He tried to get the order changed, but was not able to get it done.
So he installed a Uverse line and told me somebody would be out in a day or two to rework the hook up. A friend came by and told me my phone was not working. I checked it out and found it was not working, because the number had been changed. I had requested to keep my old number. I called customer service to complain and they told me I could keep my old number.
While I was talking with them we got cut off and my phone went to constant busy signal. I was also told it would be in service by tonight (May 5,2015) by 8 P.M. No one ever showed up to day. I have medical health problems and the phone is need badly. Can you get this fixed for me ??????
Every time I receive service, whether phone support or a house call, they always follow up w/ automated calls. I told them many years ago (at least five) that I do not want to be called, ever. The automated calls come two hours apart, between three and four times a day, for the next three days.
Nobody leaves a message and they hang up when I don't answer the phone. Every time I complain, they tell me it takes thirty days for my name to be added to the list, Yet, I told them years ago not to call. It still persists. Since I can't write to them and I can't make it stop, I am filing a complaint with the FCC.
I've used AT&T in the past. I'd like AT&T UVERSE to my apartment area. It's all over OWASSO OK just not at this new complex.
The apartment complex refers everyone to Cox Cable. I asked AT&T and they really couldn't answer why it wasn't available to this area.
Cox is running unopposed and the service is terrible.
I have been with AT&T for nearly 30 years. I have a home phone, I-pad and until recently a go-phone. Two weeks ago, I was trying to determine if I wanted to change my go-phone for a smart phone and monthly plan, so I talked to a rep on the phone about what options I had. The rep convinced me to start a 1GB monthly plan, but misinformed me about the price. She assured me that the plan was only $45/month.
I asked her at least three times if she was sure the plan was only $45/month and she guaranteed me that was the price. I even asked her at one point if there would be other fees and such that would run the price up to $70. She said no, that with tax and fees the plan would be right at $50/month. This was a major reason I went ahead and ordered the plan.
A few days after receiving my phone and starting the plan, I received a plan statement that told me that the plan would be $65/month and with taxes and fees would run about $70/month. I am not satisfied at all, and in fact, tried to discuss this incident on the phone with another rep. After being transferred several times, I was cut off! At this point I'm debating whether to Change to another phone company.
We have been phone and Internet customers for awhile. We found out AT&T now has Uverse service available in our neighborhood. We decided to order the TV service. We were scheduled to have the TV service installed on 4/27/15 between 9-11am. No one showed up.
We received a text saying the installer was running late. We received a second text and confirmed we still wanted the install. The installer called about 2:45 pm and said he would arrive within the half hour. He never showed up. We called AT&T about 4 times that evening but no one returned our calls to tell us what happened even though they all said they would look into the problem and get back to us.
We finally called AT&T Thursday, 4-30-15 and said we decided we did not want the TV service. We also said we wanted to ensure we would still have phone and Internet service. We were assured that service would remain. On Friday, 5-1-15, we discovered our phone and Internet service had been disconnected. We were gone and when we returned to our home, we could see we had 2 phone messages, but could not retrieve them because the phone was disconnected.
We had a medical issue and we're waiting for results from the VA concerning a CT scan. The VA is a large medical facility and I an unable to discover what the message was. Additionally, I just started a new internet site and have been without Internet service. We continued to call and finally on Friday, 5-1-15 were promised our service would be reinstated today, 5-4-15. No one showed up this morning.
Moreover, we were told we would be able to retrieve the phone messages. It is now 5:25 pm and a technician is here. However, he said there are only two lines running to our home and he needs 4 lines. He has called for someone to come out, but I would bet this does not get reconnected today.
I don't understand how you can disconnect my service remotely, but cannot reinstate it the same way. Nor can I understand why everything worked fine last week, but now we need extra lines to get the phone and Internet to work. I will be filing a complaint with the Attorney General and Better Business Bureau since we have medical conditions that require we have a land line and since our business has been impacted since we lack access to the Internet.
Please contact me on my cell phone if you require further explanation. You should find all of my complaints on file.
I have tryingn from 11.20 a.m. to 12.07 p.m. talking to 3 representative across the water, one US representative to get
ONE question answered. The foreign C/Service did not question for my code number, no information, please
what a waste of my time. I do not have an app on my flip phone as your voice mail suggest. The promotional
people are not doing you any service, NO TELEPHONE number other then SALES on billing, HA, get on line,
what a joke. It's an insult to me personally to connect to uninformed C/Service person across the water. Do
AT&T a favor and after servicing me for over 40 years, don't make me look for US company. Please contact
me after your take my complaint to CORPORATE.
Nancy Sobo STARS-NONE
I have AT&T internet services in Atlanta, GA. I closed the service in February in hopes of moving to a new location. In March, my plans to move changed. I contacted AT&T billing and was asked to pay a past due amount of $50 for February and for the Month of March. On March 9th, I made a payment of $114.25 to cover all charges due. I was told by the representative that she did not have to do a new credit check and she would re-instate the services. I was told I would not be charged any installation or re-connect fees. My understanding was that my bill would return to the normal charge of $50 a month. Of course, that is not what happened. The first bill came in April and it was $107.65. I contacted the customer service department on April 17th and I was advised of installation fees added to my bill. I requested to have the initial recorded call pulled and reviewed by a Supervisor. I informed the Representative that the customer service rep that re-instated the services informed me that my bill would be only $50 moving forward. The Representative stated that a Supervisor would have to pull the recording and give me a call back. I was promised a Supervisor call back in 1 hour. Of course that never happened!!. A few days later, I called back and gave the customer service department the same information. The second representative stated she would escalate the matter. As if it was never escalated after the first call. Again, I was promised a Supervisor call back in an hour. That never happened!!! I filed a complaint with the BBB. I started getting calls from AT&T's so-called Presidents office. I discussed the matter in detail, however, my billing has still not been adjusted. This company makes Billions from overcharging customers and providing low level customer service!!! There is no accountability!! There is no sense of urgency on this company's behalf. After numerous phone calls, emails, and complaints, AT&T is refusing to accept responsibility for the actions of their untrained, unprofessional, unethical employees!!!
I really my home phone , but all day long , until about 8.pm they keep calling my home , these robo call almost make me want to get rid of my land line, these people are causing you to lose customers because they call you all day long every day ..
I am very disappointed in the service I got this evening on the phone, first of all I got a person in the philapinees that could not pull up my correct billing information, my wife and I spend three hours being handed over to other people. Totally unsatisfied. I am being charged for both uverse and direct tv at the same time after I cancelled my service in Jan 2019. I need to speak to someone ASAP before I cancel all my services and file a major complaint to the Federal Gov who I know you have major services. I am very sick of what we had to deal with tonight, here is my contact number 1-760/583-9418 Mr. Chavez, my wife is sick of your services and lack of service we were provided tonight.
We moved in Nov 2018, I called to say stop our internet and tv service, keep wireless only. Since then my husband has control of the account. And due to his mental issues should not have been. We couldn't get together to call AT&T. And finally he put me as authorized user. Since March we have called several times; supervisor was supposed to call back, never did. Finally someone told me I could return the equipment by going to UPS store, which I did on 3/25/19. Since then, we had to file a dispute after being turned off, so we, made a payment and we are awaiting the outcome. Since that payment was made 4/25/19, we got turned off the next day 4/26/19 & 4/30/19. What is going on? Today, 4/30/19, I spent 5 hours getting transferred to every different department and being disconnected without a call back!
Everyone said we were suspended due to non payment. Not true. We are disputing the charges of being billed for TV and Internet for the past 5 months, one supervisor said he could only go back two months, he didn't seem to care about any mental health issues we were having, no compassion at all. We were requesting 4 months (now 5) and now we're still getting billed for services never used by us. There is a way AT&T can look and see if we in fact did or did not use those services, but that doesn't concern them.
Finally someone turned us on at around 2pm. My concern is we will be turned off again tomorrow. And how are we notified of the outcome of our dispute? I was told I could call tomorrow to inquire, seems a bit archaic, why can't they contact us? Isn't that a better solution, easier for them to reach me than me reach them, since I don't know who to reach. She gave me the main line and to ask for collection's dept.
We need credit for the past 5 months,TV and Internet charges and 8 months of a phone number that never got stopped in Sept 2018, late payment fees waved total credit of approximately $1350.
I have had billing issues basically since I contracted with you in 2018. The core issue revolves around a buy one - get one phone. You process the get one free credit after the bill is processed but the credit never reconciles. I’ve called each month since January without resolve. I ask for someone to call be me, ticket number, something / some way to have accountability but still no resolve.
Last week I asked to speak with a billing supervisor. After an hour I was told the supervisor would come online and the line went dead. No one called back.
How do I get this resolved?
Phone numbers include 940-390-8840 or 940-765-1034.
Please call me.
I switched to direct rv on 22 feb,19,as Asian channels were no longer available with at&t.even DIRECT-TV PROMISED THAT THEY WILL PROVIDE ASIAN CHANNEL BUT ON 24FEB,19 AFTER OUR TV,INTERNET,PHONE SERVICES WERE PROVIDED BY DIRECT-TV,NO ASIAN CHALLES WERE PROVIDED.SO,WITHEN 30 DAYS OF GRACE PERIOD FROM DIRECT-TV,WE SWITCHED SERVICES TO XFINITY ON 28FEB,2019 FOR T.V,INTERNET,HOME PHONE.NOTIFIED TO AT&T ON 22FEB,19 FOR CANCELLING OUR SERVICES WITH THEM,AS WE WERE JOINING DIRECT -TV AND INFORMED DIRECT-T.V FOR CANCELLING ALL SERVICES ON 26FEB,19.XFINITY HAS ALREADY SEND ME A BILL OF $262 FROM 2MARCH,19TO 3APRIL&$162 A BILL FROM 3 MARCHTO4TH APRIL19.AND AT&T AND DIRECT TV ARE ALSO SENDING ME BILL FOR SAME PERIODS;AT&T FOR $406 AND DIRECT-TV FOR $206.74 FOR SAME PERIODS FROM 28FEB-4APRIL,19.BOTH THE BILLS WERE CANCELLED BY YOUR SALES EMP#T22693 ON 4/7/2019 BY MISS TRACY WITH CANCELLATION #4800619548.SHE WAS TO SEND ME THE CANCELLED BILLS FROM AT&T AND DIRECT-TV WITH VOID BILLS.BUT IT HAS NOT HAPPEN SO FAR.PL.VOID ALL THE BILLS FROM 28FEB-APRI 4,19 AND SEND ME THE CANCELLED COPYS AT THE EARLIEST.THANKS
I was sold a bogo iPhone when mine broke. I told the salesperson I didn’t need another iPhone but he convinced me I would be paying the same amount whether I got the free phone or not. He told me to buy it and gift it to someone. After making 4 payments I was billed on the free iPhone. I called on 3/25 and was given a case number CM20190318140299034, they said they would be calling me very soon. After waiting a week I called back on 4/2 and spoke to a Helen. She looked up the account and after she spoke to her manager and after spending an hour on the phone explaining the entire experience, her manager said they would accelerate the payments on the free phone. I would only pay 28 payments of $23.95 on one phone. I thanked her. She said I would be credited for the payment difference I’d already paid. My payment would only be $107, not $141. She said it would only take a few days. After not hearing anything further, I looked at my on line account a couple days ago. There was no credit and still both phones were billed on my account. I called and a Manny, said nothing he can do. No notation on 4/2 except for Helen taking the call no managers approval, nothing!! I have to pay! This is so unjust, I’m sure if there’s an investigation I would not be the only senior citizen ripped off by your salesperson that was less than truthful in order to boost his sales quota!! He didn’t mention all the requirements in place before he could sell me a bogo iPhone. I do not deserve to be treated like this. I’ve been a loyal customer almost 20 years!
This so called News Network is a complete fraud and become an arm of the Democrat Party, AT&T should either divest them from the Corporate Structure or shut the complete failed network off the air waves.
I've been trying to bundle my services. I talked to someone on the 19th they said that i needed to fill out a transfer of billing form which i did. And when I called back (cause i couldn't get anyone on live chat) the customer service rep couldn't help me said i would have to unbundle and then rebundle after two months which sounds ridiculous. I just want all my services on one bill. Is that too much to ask for. I was also told on Friday that i would get a $10 a month discount. which i loved $10 is $10. But the one I talked to today said that I couldn't have anymore discounts. So one person tells you one thing and then another tell you something else. Then you call and you're put on hold for over 15 mins and no one ever gets back with you or calls you back. I love my Direct TV and internet plus my new wireless. But I don't appreciate the run around that i have gotten. Also I ordered my wireless on-line and when we went to the store to pick it up they had no record of it. i had the phone number and everything that was assigned to us. Make a long story short I have not received my $200 visa for signing up for a new wireless service.
I have a company that sold AT&T phones for many years with great customer service. My husband passed away 4 months ago, and in his inventory he has many used phones that customers traded in for an updated cell phone. I called this morning to 611 for help in removing a password on an iPhone that was a trade-in. I explained my situation to the first person I spoke to that took 30 min out of my time, but she was using my number instead of the phone I wanted help with. I had the SIM number for the phone, but she was confused and told me she didn't need it. I explained my story several times. I gave her the SIM #s, and she told me she couldn't help me, and she then put me through to Jackie that could help me. Jackie told me she couldn't do what I asked of her. She then gave me a spiel about she always has a password on her phone for protection. She then told me to call the person that previously owned it and ask for their password! Well, I don't have records to even tell me that, and I wouldn't want to call them for that, anyway. So, my last comment to her was, "so, I have a dud phone that can never be used and should be in the garbage". No response from that one.
In retrospect, the store here in town had told me they couldn't do it anymore because of the terrorist involved in the U.S., so only AT&T could. Someone is lying to me, but I feel it isn't the store.
We moved in January 2019 called at&t to get internet, cable, home phone. I talked to young man very polite. He set me up for my service. He said I would receive 100 dollar gift card I had to call twice before i received it. I was told i would receive a tablet free did not know i had to pay every month for the service. I talked to customer service they said i have to pay for the tablet because i agreed to it. I would not have taken the tablet if i known this. He made it seem like it was free because i toke the service. I am very upset I fell like I was taken for granted. I well not ever sign up with at&t again.
MY COMPLAINT IS ABOUT WHEN I CALL DIIRECTV FOR ,I GET THE OFF SHORE CALL CENTER,THEY DO NOT PROFIDE QUALITY
SERVICE AND AND THEY DO NOT KNOW WHAT THEY ARE DOING....WHAT HAPPENED TO TALKING TO SOMEONE HERE IN
AMERICA THAT YOU CAN UNDERSTAND..... I WORKED FOR AT&T FOR 39 YRS.....THIS IS ANNOYING
Have been on the phone for 3.5 hours trying to get some help on signing into my ATT account with 11 different service personnel hanging up on me each and every time I tried to get help. At times it was probably unintentional in the constant transfers. They DO Not know how to get into my account or open a New account. This just to setup a Wireless ATT Hotspot account, ATT- NetGear Hotspot MR1100, I have purchased on Ebay and a ATT $29.99 per month unlimited Data Plan.
This has been the worst experience with a Phone Service I have ever experienced. I have tried to ask for a Supervisor with NO Response from ATT.
I have an email from ATT with a Urgent Case follow up number of: CM20190412_140819570, NO one is able to get my problem solved.
All I need is to get into my account to setup my HotSpot!!!
I upgraded my phone on the month of January buy one get one for free. The associate did upgrade the wrong phone 2408887184 instead of 2408887183. I called AT&T they activated the line back 2408887183 but the line 2408887184 was still active. I called back the service I got is very bad, then I spoke with customer loyalty and they suggested to suspend the line 2408887184 and that will not costing me any money, whoever on my next statement I found I am getting charge for that line. I called again and it was bad service either they hang up on you or I can't help you. I spent too many hours talking to ATT customer service which they never provided any service. They made som adjustment to my bill and they said the issues were resolved. And it was not. I called back on March 22,2019 and I spoked with them again. I am being charged more money that usual . Finally they toled me that I need to cancel 2408887183 and activate 2408887184 and then change the number on that line. I did. They said everything will be fine for next biling cycle. I got my statement and I am getting charged extra $80.97 more. I spoke to att again today April 19,2019. I was not able to get my issues fixed. I spoke with the first associate then the line got disconnected I called again and I spoke to Chris he was not able to help at all. I asked him to transferred me to customer loyalty. A spoke to a lady and she said my phone is not clear let me call you back which she never did. Finally I spoke with Armando which she provided exceptional service and looked into my concerns. She was able to resolved part of my concerns and the other part she did escalated to promotion department. I upgraded the offer buy one get one for free. Know I am getting charged for the free phone for $25 dollars.
This is un acceptable at all. You are offering something and you get charged for the free phone you supposed to get for free. I am asking that all the extra money I paid for February, March and April must be credit back to my account. ATT made the mistake activating a wrong line and I ended up paying for their mistake. Therefor I am asking you review the statement and pay me back what you charged me extra. I will reach out to the media and To the CEO of ATT and if I have to go father I will. The service I am getting really bad and I am very dissatisfied you your service and how you handle the customer issues. My bille supposed to be 136-140 dollars a month and I am getting charged much more. Actaivation fees I have been told it will be waived which was not. I have to call for it . Again I should be getting all the charges for line 2408887184 for the last three month and also, you need to take off the charges for the free phone otherwise I will reach out to the court for misleading promotion. Please I am waiting for your response . I will give you seven days to resolve this issues. Have a great day
Received a notice about upgrading Direct TV equipment . We have service in Jacksonville at our residence, and also have this service at a house in Frostburg, MD, which remains vacant. To summarize my complaint, it is as follows: I called your 800.531.5000 number and explained that we would not be in Frostburg by the end of April: however, we had a relative in Frostburg who could make an appointment with a technician and let them in the house. I was told that all this person had to do was call the aforementioned number to arrange this equipment upgrade. I provided our relative with four digit security code and answer to security question: however, when he called yesterday he received lip service and the person he spoke to said they would call me in 10 minutes to resolve the matter. No call received. Needless to say, I am not happy. Request you have someone call me at 904-382-7289 to resolve this matter.
I have to say I am extremely dissapointed at the poor customer service I have received from AT&T in the last 3 months. I have een a customer with AT&T for over 3 years. I made the mistake of opening another acct for services at a different house but ever since I did that AT&T has completely mixed up my accounts, charged me monthly but yet I keep getting frequent annoying calls that my bills are past due. I have enrolled in auto pay so that I don’t have to be dealing with this but it does not work. I have been on the phone and on hold for the last 2 days with nobody available to help me fix this issue. I need for a manager please to review both of my accounts listed above and take care of this, below you will see all the payments made from my bank account for for acct at address: 629 Seven Gables Circle. My best contact number is 321-419-2426 which I have given to AT&T at least 3 times and they keep calling me at my work number. Also they have charged me twice for reconnection fees that I was not informed off but when AT&T charged the wrong back account I didn't even get an apology for the mistake or fixed it.
I am frustrated and looking for answers. I am considering going live with these complaints with our local radio station. I have monthly payments made to AT&T and was recently told I owe $250.63 on 4/19/19 and then I must pay $553.69 by 4/30/19. I speak to representatives in the Philippines and they have no idea what is going on.
I plan to leave ATT as soon as our contract is finished because this is the second time now I've been through this.
I have tried contacting someone in your company to have my local business rep to reach out to contact to me. It seems that I have run into nothing but road blocks. I have been very patient in waiting for someone to contact me, but it seems that your phone operators are not helping you increase your business. I have contacted your competitors to reach out to me. Thank you for your time.
Im confused as when i signed up for this i was told but the phone agent that its a $99 fee for the tec to fit the system i explained that we were on a budget and could not afford it right now. He then told me that the $99 could be split over a 3 month period and not to worry as after my 1st payment i would be mailed a $50 visa gift card.
When i looked at my 1st bill on line i see they have charged me the full $99 on my 1st payment after calling customer service they said that its no possible to split the payment over a 3 month paired and i will not be getting the $50 gift card.
I was with A&tt a few years back and also experienced this hidden costs and false promises but like a fool thought i would try your services again. I was also told the its $50pm for 50 mbps when i tested it its only giving me 23 to 28mbps?? I was also insured on this phone call that AT&T after giving him my zip code are using fiber optics but when chatting to the instillation tec he told me that the box 3000 feet down the road has fiber optix and the rest to my home is copper cables?
I then received a brochure in my mail box advertising the plan im on for $50 a month is offed at $40 a month?? I called customer service but of course the office that handles this was closed and they will get some to call me back at 9am on Monday 15th?? No call
Im shocked and would like my concerns dealt with asap via email as at lest i have it documented. and not some random promises buy your telly sales department to make a quick sale.
My name is William Kattner, On 4/13/19 I call AT&T to have my direct TV service transferred from my residence at 26423 NE 98th St Excelsior Springs, Mo 64024 to 108 Southview Dr Excelsior Springs, Mo 64024 on 4/27/19 but my service was immediately cut. I have made numerous phone call and have spoken to countless employees that could not remedy the problem. Your employee’s lack the training to give good customer service and quality that consumers rightfully deserve. I have been a faithful AT&T customer and the fact that I have waisted way too much time trying to resolve this issue I have decided to switch my provider, all this because some idiot couldn’t follow simple directions and not one person could help me out of the dozens of employees I spoke to, very sad and disappointing to see the way your company treats a loyal customer I also Filed a complaint with the FCC and called Fox 4 problem solvers, I also intend to post my awful experience through social media because nobody should go through the hell me and my family experienced with AT&T!
We have had to have countless tech personnel come to our home to fix the same problem over and over again.We have missed work,rearranged schedules to accommodate tech support. This last outage was a real inconvenience for I am a teacher and I had grades to input but I couldn't because I had no service and grades were due first thing this morning which caused me to have to get to work early ..When we tell ATT that the problem isnt inside the home they refuse to send techs because they state the problem is inside and each time we are correct the problem is outside.We have had equipment replaced to fix the problem and yet we still have the same problem. We pay Att 6,000 dollars a year for service that is not provided, maybe Infinite would like my money for their service. You have my permission to contact Jerome Lawnrence at 313 977-0003 to discuss a solution to the reoccurring problem and incontinence.
our acount #142907023 C.D. Bailey We have been on the phone at least eight hours today trying to get our land line re connected. We have talked to at least 8 different people that ask the same questions over and over again. We have our house phones and the equipment. Why would we need new equipment and a service call to get this done. All we need is for someone to reconnect us. We have the package deal with our internet, direct TV, 2 cell phones and need to reconnect our land line. It seems that all your customer service people do not know what they are doing. We have been a customer here in Texas for almost 20 years and many more in other states. At this point I would love to just get rid of ATT altogether. Thank you, Dora Bailey
People that work at ATT IN RUSSELLVILLE, ALABAMA. I have a store in the same plaza with them. They are rude and disrespectful. Issue is with them parking in back of store which is where my truck delivers. They refuse to move when my truck comes. I need to talk to a regional manager.
To whom it may concern,
I just want to write this message to let the AT&T company aware and re-train your personnel when he/she entering people houses, on 04/13/2019 I had an appointment with the Directv technician arrived at my home for service, out of the blue there was this guy wearing a badge of AT&T (Kenneth Williams) with a back pack entered my home without calling, without knocking, without introducing himself, I assumed he was with the Directv technician, after he left my home, I realized he was not, the way AT&T employee entering people houses without permission he/she might got shot then your company responsible/liable for the situation, as a home owner I do not wish to see any strangers entering my home without my permission, it's a dangerous & careless thing to do when one of your employee barge into my home.
On 4/13/19 I called ATT Direct TV to have my service transfer to my new address on 4/27/19 but was immediately canceled, I was very clear on what I wanted and was on the phone for 6 1/2 hours the next 2 days trying to resolve this issue. I was transferred numerous times and everyone seems like totall idiots and I’m still without service. I’m livid! Although I’ve been a loyal customer I’m seriously thinking of switching to a different company.
Poor internet service around our neighborhood and most areas in the northern section of DeLand. We pay a full price for part-time service.
Dear Sir or Madam,
I have been a loyal AT&T customer for several years. I recently purchased the iPhone7 and added an additional line. I asked to switch my unlimited plan to a shared 9GB due to myself and my mother not using much data. I inquired about a 25% discount through my employer as well as autopay discount of $20 per month, and possible waiving of my activation fee. The individual that I spoke to, Steve, via online chat on AT&T’s website told me everything I wanted to hear.
1. Activation fee WAIVED
2. 25% discount through my employer
3. Auto-pay discount
4. Iphone7 $15 per month for three months followed by $5 per month until phone was paid off
5. My plan was switched to a shared 9GB as requested.
6. Monthly bill of $118 for three months and then it will be reduced to $108 per month
He promised all of the above and confirmed it THREE TIMES (I took screen shots of the conversations for proof in case something like this were to happen).
First issue: I requested a 203 area code and when I received the phone in the mail it was a 475 area code so I had to contact AT&T to change that number which they did without issue. HOWEVER, I was being charged for THREE different numbers when I only have two.
Two weeks later I received my first bill from AT&T with all of the supposed discounts/packages listed about (1-6). To my surprise, my bill was $225.00! I called and wasted another hour or so arguing back in forth with this time, Daniela, who is also an AT&T representative. She apologized for Steve’s wrong doings and issued me a credit of $82.38 to make up for all of the overages. I received (and still have) a confirmation letter “AT&T Post Call Notification Summary of Changes to Your Account” from Daniela confirming that there was a pending credit of $82.38 in my account. A few days passed and after checking my balance daily, I realized this credit was NOT pending and my balance has not changed. AGAIN, I had to contact AT&T for a third time, wasting more of my time and energy on something that should not even have to be fixed in the first place. This time I talked to Charles who had no idea I had any credit on my account and apologized for Daniela telling me that I did because I did not in fact, have any credit pending. Charles more or less told me that I was responsible for the full amount owed, my bill will not be $118 as promised, the activation fee is not being waived, and that I was being charged for two plans instead of one. I was being charged for my original unlimited plan and the shared 9GB the original representative told me I was switching to. They treated my line as being three phones and two separate plans. I honestly have no idea what they did but it was a giant mess. This last representative ended up apologizing for both Steve and Daniela and issuing a credit of about $60.00 which does not come close to what I was promised from the beginning.
A credit of $60.00 does not makeup for all of the time I spent arguing back and forth trying to fix AT&T’s mistakes. I have never been lied to so much from a company that I have been so loyal to. I would like to be compensated for my time, stress, and OVER CHARGED BILL!
Keri Lee Hessels
73 Academy Hill Road
Derby, CT 06418
Coming here to ask for your help and suggestions on what you think should be my next steps. This is probably the most dishonest company I had business with in the past years.
Last February I called AT&T to discuss my wireless plan and complain about the so called “connection fee” ($20/month just to connect my smartphone to my plan, like I could use my plan in any other way). After being transferred to the Loyalty department and discussing with them I was offered an upgrade from my iPhone 7 to the new iPhone XR at a discounted price ($349 if I remember well) and asked to call back on the closure of my billing cycle to change for an unlimited plan. I asked and the agent clearly stated that from then onwards I’d pay a lower amount vs what I was paying at that time.
Fast forward, they have INCREASED my connection fee to $40/month, my plan was not changed and now I’m locked for 2 years in the contract because of the discounted phone. Which btw there’s almost nothing discounted there, because on top of the $349 already paid I have these extra $20/month disguised as connection fee for the 2 years of the contract, so another $240 on the price.
Spoke to the Loyalty department yesterday and they say there’s nothing I can do about it, I requested them to pull the recording of my call with the Loyalty department and they say that’s not possible also, informed also that if I change providers I’ll have to pay the early termination fees (around $300). On top of it to unblock my phone it would take about 2 months, since they say I have to pay my early termination fees (about 1-2 cycles after I leave) and then request it to be unblocked.
So my questions to you:
- Any suggestions on how to proceed from here?
- Does anyone know how to accelerate the unblocking of the phone once I transfer to another provider?
And my suggestions: don't EVER do business with AT&T!
Worst mistake ever coming to this company!!!! Service has never been right from the start, Bill never what they promised. Over charged for services every single month causing hours of hold times every month to get it straightened out. Then my account was hacked!!! Someone was actually able to lock me out of my account. Order 2 new phones and stick me with a $2500 bill. Their Fraud department is supposed to be handling the issue but my service continues to be turn off every month. I hate AT&T!!!!! I have to explain the situation every single time I call and get transferred six different times. this is no less than 3 hours every time.
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian email@example.com, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
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