AT&T Complaints Continued... (Page 4)1299+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I really my home phone , but all day long , until about 8.pm they keep calling my home , these robo call almost make me want to get rid of my land line, these people are causing you to lose customers because they call you all day long every day ..
I am very disappointed in the service I got this evening on the phone, first of all I got a person in the philapinees that could not pull up my correct billing information, my wife and I spend three hours being handed over to other people. Totally unsatisfied. I am being charged for both uverse and direct tv at the same time after I cancelled my service in Jan 2019. I need to speak to someone ASAP before I cancel all my services and file a major complaint to the Federal Gov who I know you have major services. I am very sick of what we had to deal with tonight, here is my contact number 1-760/583-9418 Mr. Chavez, my wife is sick of your services and lack of service we were provided tonight.
We moved in Nov 2018, I called to say stop our internet and tv service, keep wireless only. Since then my husband has control of the account. And due to his mental issues should not have been. We couldn't get together to call AT&T. And finally he put me as authorized user. Since March we have called several times; supervisor was supposed to call back, never did. Finally someone told me I could return the equipment by going to UPS store, which I did on 3/25/19. Since then, we had to file a dispute after being turned off, so we, made a payment and we are awaiting the outcome. Since that payment was made 4/25/19, we got turned off the next day 4/26/19 & 4/30/19. What is going on? Today, 4/30/19, I spent 5 hours getting transferred to every different department and being disconnected without a call back!
Everyone said we were suspended due to non payment. Not true. We are disputing the charges of being billed for TV and Internet for the past 5 months, one supervisor said he could only go back two months, he didn't seem to care about any mental health issues we were having, no compassion at all. We were requesting 4 months (now 5) and now we're still getting billed for services never used by us. There is a way AT&T can look and see if we in fact did or did not use those services, but that doesn't concern them.
Finally someone turned us on at around 2pm. My concern is we will be turned off again tomorrow. And how are we notified of the outcome of our dispute? I was told I could call tomorrow to inquire, seems a bit archaic, why can't they contact us? Isn't that a better solution, easier for them to reach me than me reach them, since I don't know who to reach. She gave me the main line and to ask for collection's dept.
We need credit for the past 5 months,TV and Internet charges and 8 months of a phone number that never got stopped in Sept 2018, late payment fees waved total credit of approximately $1350.
I have had billing issues basically since I contracted with you in 2018. The core issue revolves around a buy one - get one phone. You process the get one free credit after the bill is processed but the credit never reconciles. I’ve called each month since January without resolve. I ask for someone to call be me, ticket number, something / some way to have accountability but still no resolve.
Last week I asked to speak with a billing supervisor. After an hour I was told the supervisor would come online and the line went dead. No one called back.
How do I get this resolved?
Phone numbers include 940-390-8840 or 940-765-1034.
Please call me.
I switched to direct rv on 22 feb,19,as Asian channels were no longer available with at&t.even DIRECT-TV PROMISED THAT THEY WILL PROVIDE ASIAN CHANNEL BUT ON 24FEB,19 AFTER OUR TV,INTERNET,PHONE SERVICES WERE PROVIDED BY DIRECT-TV,NO ASIAN CHALLES WERE PROVIDED.SO,WITHEN 30 DAYS OF GRACE PERIOD FROM DIRECT-TV,WE SWITCHED SERVICES TO XFINITY ON 28FEB,2019 FOR T.V,INTERNET,HOME PHONE.NOTIFIED TO AT&T ON 22FEB,19 FOR CANCELLING OUR SERVICES WITH THEM,AS WE WERE JOINING DIRECT -TV AND INFORMED DIRECT-T.V FOR CANCELLING ALL SERVICES ON 26FEB,19.XFINITY HAS ALREADY SEND ME A BILL OF $262 FROM 2MARCH,19TO 3APRIL&$162 A BILL FROM 3 MARCHTO4TH APRIL19.AND AT&T AND DIRECT TV ARE ALSO SENDING ME BILL FOR SAME PERIODS;AT&T FOR $406 AND DIRECT-TV FOR $206.74 FOR SAME PERIODS FROM 28FEB-4APRIL,19.BOTH THE BILLS WERE CANCELLED BY YOUR SALES EMP#T22693 ON 4/7/2019 BY MISS TRACY WITH CANCELLATION #4800619548.SHE WAS TO SEND ME THE CANCELLED BILLS FROM AT&T AND DIRECT-TV WITH VOID BILLS.BUT IT HAS NOT HAPPEN SO FAR.PL.VOID ALL THE BILLS FROM 28FEB-APRI 4,19 AND SEND ME THE CANCELLED COPYS AT THE EARLIEST.THANKS
I was sold a bogo iPhone when mine broke. I told the salesperson I didn’t need another iPhone but he convinced me I would be paying the same amount whether I got the free phone or not. He told me to buy it and gift it to someone. After making 4 payments I was billed on the free iPhone. I called on 3/25 and was given a case number CM20190318140299034, they said they would be calling me very soon. After waiting a week I called back on 4/2 and spoke to a Helen. She looked up the account and after she spoke to her manager and after spending an hour on the phone explaining the entire experience, her manager said they would accelerate the payments on the free phone. I would only pay 28 payments of $23.95 on one phone. I thanked her. She said I would be credited for the payment difference I’d already paid. My payment would only be $107, not $141. She said it would only take a few days. After not hearing anything further, I looked at my on line account a couple days ago. There was no credit and still both phones were billed on my account. I called and a Manny, said nothing he can do. No notation on 4/2 except for Helen taking the call no managers approval, nothing!! I have to pay! This is so unjust, I’m sure if there’s an investigation I would not be the only senior citizen ripped off by your salesperson that was less than truthful in order to boost his sales quota!! He didn’t mention all the requirements in place before he could sell me a bogo iPhone. I do not deserve to be treated like this. I’ve been a loyal customer almost 20 years!
This so called News Network is a complete fraud and become an arm of the Democrat Party, AT&T should either divest them from the Corporate Structure or shut the complete failed network off the air waves.
I've been trying to bundle my services. I talked to someone on the 19th they said that i needed to fill out a transfer of billing form which i did. And when I called back (cause i couldn't get anyone on live chat) the customer service rep couldn't help me said i would have to unbundle and then rebundle after two months which sounds ridiculous. I just want all my services on one bill. Is that too much to ask for. I was also told on Friday that i would get a $10 a month discount. which i loved $10 is $10. But the one I talked to today said that I couldn't have anymore discounts. So one person tells you one thing and then another tell you something else. Then you call and you're put on hold for over 15 mins and no one ever gets back with you or calls you back. I love my Direct TV and internet plus my new wireless. But I don't appreciate the run around that i have gotten. Also I ordered my wireless on-line and when we went to the store to pick it up they had no record of it. i had the phone number and everything that was assigned to us. Make a long story short I have not received my $200 visa for signing up for a new wireless service.
I have a company that sold AT&T phones for many years with great customer service. My husband passed away 4 months ago, and in his inventory he has many used phones that customers traded in for an updated cell phone. I called this morning to 611 for help in removing a password on an iPhone that was a trade-in. I explained my situation to the first person I spoke to that took 30 min out of my time, but she was using my number instead of the phone I wanted help with. I had the SIM number for the phone, but she was confused and told me she didn't need it. I explained my story several times. I gave her the SIM #s, and she told me she couldn't help me, and she then put me through to Jackie that could help me. Jackie told me she couldn't do what I asked of her. She then gave me a spiel about she always has a password on her phone for protection. She then told me to call the person that previously owned it and ask for their password! Well, I don't have records to even tell me that, and I wouldn't want to call them for that, anyway. So, my last comment to her was, "so, I have a dud phone that can never be used and should be in the garbage". No response from that one.
In retrospect, the store here in town had told me they couldn't do it anymore because of the terrorist involved in the U.S., so only AT&T could. Someone is lying to me, but I feel it isn't the store.
We moved in January 2019 called at&t to get internet, cable, home phone. I talked to young man very polite. He set me up for my service. He said I would receive 100 dollar gift card I had to call twice before i received it. I was told i would receive a tablet free did not know i had to pay every month for the service. I talked to customer service they said i have to pay for the tablet because i agreed to it. I would not have taken the tablet if i known this. He made it seem like it was free because i toke the service. I am very upset I fell like I was taken for granted. I well not ever sign up with at&t again.
MY COMPLAINT IS ABOUT WHEN I CALL DIIRECTV FOR ,I GET THE OFF SHORE CALL CENTER,THEY DO NOT PROFIDE QUALITY
SERVICE AND AND THEY DO NOT KNOW WHAT THEY ARE DOING....WHAT HAPPENED TO TALKING TO SOMEONE HERE IN
AMERICA THAT YOU CAN UNDERSTAND..... I WORKED FOR AT&T FOR 39 YRS.....THIS IS ANNOYING
Have been on the phone for 3.5 hours trying to get some help on signing into my ATT account with 11 different service personnel hanging up on me each and every time I tried to get help. At times it was probably unintentional in the constant transfers. They DO Not know how to get into my account or open a New account. This just to setup a Wireless ATT Hotspot account, ATT- NetGear Hotspot MR1100, I have purchased on Ebay and a ATT $29.99 per month unlimited Data Plan.
This has been the worst experience with a Phone Service I have ever experienced. I have tried to ask for a Supervisor with NO Response from ATT.
I have an email from ATT with a Urgent Case follow up number of: CM20190412_140819570, NO one is able to get my problem solved.
All I need is to get into my account to setup my HotSpot!!!
I upgraded my phone on the month of January buy one get one for free. The associate did upgrade the wrong phone 2408887184 instead of 2408887183. I called AT&T they activated the line back 2408887183 but the line 2408887184 was still active. I called back the service I got is very bad, then I spoke with customer loyalty and they suggested to suspend the line 2408887184 and that will not costing me any money, whoever on my next statement I found I am getting charge for that line. I called again and it was bad service either they hang up on you or I can't help you. I spent too many hours talking to ATT customer service which they never provided any service. They made som adjustment to my bill and they said the issues were resolved. And it was not. I called back on March 22,2019 and I spoked with them again. I am being charged more money that usual . Finally they toled me that I need to cancel 2408887183 and activate 2408887184 and then change the number on that line. I did. They said everything will be fine for next biling cycle. I got my statement and I am getting charged extra $80.97 more. I spoke to att again today April 19,2019. I was not able to get my issues fixed. I spoke with the first associate then the line got disconnected I called again and I spoke to Chris he was not able to help at all. I asked him to transferred me to customer loyalty. A spoke to a lady and she said my phone is not clear let me call you back which she never did. Finally I spoke with Armando which she provided exceptional service and looked into my concerns. She was able to resolved part of my concerns and the other part she did escalated to promotion department. I upgraded the offer buy one get one for free. Know I am getting charged for the free phone for $25 dollars.
This is un acceptable at all. You are offering something and you get charged for the free phone you supposed to get for free. I am asking that all the extra money I paid for February, March and April must be credit back to my account. ATT made the mistake activating a wrong line and I ended up paying for their mistake. Therefor I am asking you review the statement and pay me back what you charged me extra. I will reach out to the media and To the CEO of ATT and if I have to go father I will. The service I am getting really bad and I am very dissatisfied you your service and how you handle the customer issues. My bille supposed to be 136-140 dollars a month and I am getting charged much more. Actaivation fees I have been told it will be waived which was not. I have to call for it . Again I should be getting all the charges for line 2408887184 for the last three month and also, you need to take off the charges for the free phone otherwise I will reach out to the court for misleading promotion. Please I am waiting for your response . I will give you seven days to resolve this issues. Have a great day
Received a notice about upgrading Direct TV equipment . We have service in Jacksonville at our residence, and also have this service at a house in Frostburg, MD, which remains vacant. To summarize my complaint, it is as follows: I called your 800.531.5000 number and explained that we would not be in Frostburg by the end of April: however, we had a relative in Frostburg who could make an appointment with a technician and let them in the house. I was told that all this person had to do was call the aforementioned number to arrange this equipment upgrade. I provided our relative with four digit security code and answer to security question: however, when he called yesterday he received lip service and the person he spoke to said they would call me in 10 minutes to resolve the matter. No call received. Needless to say, I am not happy. Request you have someone call me at 904-382-7289 to resolve this matter.
I have to say I am extremely dissapointed at the poor customer service I have received from AT&T in the last 3 months. I have een a customer with AT&T for over 3 years. I made the mistake of opening another acct for services at a different house but ever since I did that AT&T has completely mixed up my accounts, charged me monthly but yet I keep getting frequent annoying calls that my bills are past due. I have enrolled in auto pay so that I don’t have to be dealing with this but it does not work. I have been on the phone and on hold for the last 2 days with nobody available to help me fix this issue. I need for a manager please to review both of my accounts listed above and take care of this, below you will see all the payments made from my bank account for for acct at address: 629 Seven Gables Circle. My best contact number is 321-419-2426 which I have given to AT&T at least 3 times and they keep calling me at my work number. Also they have charged me twice for reconnection fees that I was not informed off but when AT&T charged the wrong back account I didn't even get an apology for the mistake or fixed it.
I am frustrated and looking for answers. I am considering going live with these complaints with our local radio station. I have monthly payments made to AT&T and was recently told I owe $250.63 on 4/19/19 and then I must pay $553.69 by 4/30/19. I speak to representatives in the Philippines and they have no idea what is going on.
I plan to leave ATT as soon as our contract is finished because this is the second time now I've been through this.
I have tried contacting someone in your company to have my local business rep to reach out to contact to me. It seems that I have run into nothing but road blocks. I have been very patient in waiting for someone to contact me, but it seems that your phone operators are not helping you increase your business. I have contacted your competitors to reach out to me. Thank you for your time.
Im confused as when i signed up for this i was told but the phone agent that its a $99 fee for the tec to fit the system i explained that we were on a budget and could not afford it right now. He then told me that the $99 could be split over a 3 month period and not to worry as after my 1st payment i would be mailed a $50 visa gift card.
When i looked at my 1st bill on line i see they have charged me the full $99 on my 1st payment after calling customer service they said that its no possible to split the payment over a 3 month paired and i will not be getting the $50 gift card.
I was with A&tt a few years back and also experienced this hidden costs and false promises but like a fool thought i would try your services again. I was also told the its $50pm for 50 mbps when i tested it its only giving me 23 to 28mbps?? I was also insured on this phone call that AT&T after giving him my zip code are using fiber optics but when chatting to the instillation tec he told me that the box 3000 feet down the road has fiber optix and the rest to my home is copper cables?
I then received a brochure in my mail box advertising the plan im on for $50 a month is offed at $40 a month?? I called customer service but of course the office that handles this was closed and they will get some to call me back at 9am on Monday 15th?? No call
Im shocked and would like my concerns dealt with asap via email as at lest i have it documented. and not some random promises buy your telly sales department to make a quick sale.
My name is William Kattner, On 4/13/19 I call AT&T to have my direct TV service transferred from my residence at 26423 NE 98th St Excelsior Springs, Mo 64024 to 108 Southview Dr Excelsior Springs, Mo 64024 on 4/27/19 but my service was immediately cut. I have made numerous phone call and have spoken to countless employees that could not remedy the problem. Your employee’s lack the training to give good customer service and quality that consumers rightfully deserve. I have been a faithful AT&T customer and the fact that I have waisted way too much time trying to resolve this issue I have decided to switch my provider, all this because some idiot couldn’t follow simple directions and not one person could help me out of the dozens of employees I spoke to, very sad and disappointing to see the way your company treats a loyal customer I also Filed a complaint with the FCC and called Fox 4 problem solvers, I also intend to post my awful experience through social media because nobody should go through the hell me and my family experienced with AT&T!
We have had to have countless tech personnel come to our home to fix the same problem over and over again.We have missed work,rearranged schedules to accommodate tech support. This last outage was a real inconvenience for I am a teacher and I had grades to input but I couldn't because I had no service and grades were due first thing this morning which caused me to have to get to work early ..When we tell ATT that the problem isnt inside the home they refuse to send techs because they state the problem is inside and each time we are correct the problem is outside.We have had equipment replaced to fix the problem and yet we still have the same problem. We pay Att 6,000 dollars a year for service that is not provided, maybe Infinite would like my money for their service. You have my permission to contact Jerome Lawnrence at 313 977-0003 to discuss a solution to the reoccurring problem and incontinence.
our acount #142907023 C.D. Bailey We have been on the phone at least eight hours today trying to get our land line re connected. We have talked to at least 8 different people that ask the same questions over and over again. We have our house phones and the equipment. Why would we need new equipment and a service call to get this done. All we need is for someone to reconnect us. We have the package deal with our internet, direct TV, 2 cell phones and need to reconnect our land line. It seems that all your customer service people do not know what they are doing. We have been a customer here in Texas for almost 20 years and many more in other states. At this point I would love to just get rid of ATT altogether. Thank you, Dora Bailey
People that work at ATT IN RUSSELLVILLE, ALABAMA. I have a store in the same plaza with them. They are rude and disrespectful. Issue is with them parking in back of store which is where my truck delivers. They refuse to move when my truck comes. I need to talk to a regional manager.
To whom it may concern,
I just want to write this message to let the AT&T company aware and re-train your personnel when he/she entering people houses, on 04/13/2019 I had an appointment with the Directv technician arrived at my home for service, out of the blue there was this guy wearing a badge of AT&T (Kenneth Williams) with a back pack entered my home without calling, without knocking, without introducing himself, I assumed he was with the Directv technician, after he left my home, I realized he was not, the way AT&T employee entering people houses without permission he/she might got shot then your company responsible/liable for the situation, as a home owner I do not wish to see any strangers entering my home without my permission, it's a dangerous & careless thing to do when one of your employee barge into my home.
On 4/13/19 I called ATT Direct TV to have my service transfer to my new address on 4/27/19 but was immediately canceled, I was very clear on what I wanted and was on the phone for 6 1/2 hours the next 2 days trying to resolve this issue. I was transferred numerous times and everyone seems like totall idiots and I’m still without service. I’m livid! Although I’ve been a loyal customer I’m seriously thinking of switching to a different company.
Poor internet service around our neighborhood and most areas in the northern section of DeLand. We pay a full price for part-time service.
Dear Sir or Madam,
I have been a loyal AT&T customer for several years. I recently purchased the iPhone7 and added an additional line. I asked to switch my unlimited plan to a shared 9GB due to myself and my mother not using much data. I inquired about a 25% discount through my employer as well as autopay discount of $20 per month, and possible waiving of my activation fee. The individual that I spoke to, Steve, via online chat on AT&T’s website told me everything I wanted to hear.
1. Activation fee WAIVED
2. 25% discount through my employer
3. Auto-pay discount
4. Iphone7 $15 per month for three months followed by $5 per month until phone was paid off
5. My plan was switched to a shared 9GB as requested.
6. Monthly bill of $118 for three months and then it will be reduced to $108 per month
He promised all of the above and confirmed it THREE TIMES (I took screen shots of the conversations for proof in case something like this were to happen).
First issue: I requested a 203 area code and when I received the phone in the mail it was a 475 area code so I had to contact AT&T to change that number which they did without issue. HOWEVER, I was being charged for THREE different numbers when I only have two.
Two weeks later I received my first bill from AT&T with all of the supposed discounts/packages listed about (1-6). To my surprise, my bill was $225.00! I called and wasted another hour or so arguing back in forth with this time, Daniela, who is also an AT&T representative. She apologized for Steve’s wrong doings and issued me a credit of $82.38 to make up for all of the overages. I received (and still have) a confirmation letter “AT&T Post Call Notification Summary of Changes to Your Account” from Daniela confirming that there was a pending credit of $82.38 in my account. A few days passed and after checking my balance daily, I realized this credit was NOT pending and my balance has not changed. AGAIN, I had to contact AT&T for a third time, wasting more of my time and energy on something that should not even have to be fixed in the first place. This time I talked to Charles who had no idea I had any credit on my account and apologized for Daniela telling me that I did because I did not in fact, have any credit pending. Charles more or less told me that I was responsible for the full amount owed, my bill will not be $118 as promised, the activation fee is not being waived, and that I was being charged for two plans instead of one. I was being charged for my original unlimited plan and the shared 9GB the original representative told me I was switching to. They treated my line as being three phones and two separate plans. I honestly have no idea what they did but it was a giant mess. This last representative ended up apologizing for both Steve and Daniela and issuing a credit of about $60.00 which does not come close to what I was promised from the beginning.
A credit of $60.00 does not makeup for all of the time I spent arguing back and forth trying to fix AT&T’s mistakes. I have never been lied to so much from a company that I have been so loyal to. I would like to be compensated for my time, stress, and OVER CHARGED BILL!
Keri Lee Hessels
73 Academy Hill Road
Derby, CT 06418
Coming here to ask for your help and suggestions on what you think should be my next steps. This is probably the most dishonest company I had business with in the past years.
Last February I called AT&T to discuss my wireless plan and complain about the so called “connection fee” ($20/month just to connect my smartphone to my plan, like I could use my plan in any other way). After being transferred to the Loyalty department and discussing with them I was offered an upgrade from my iPhone 7 to the new iPhone XR at a discounted price ($349 if I remember well) and asked to call back on the closure of my billing cycle to change for an unlimited plan. I asked and the agent clearly stated that from then onwards I’d pay a lower amount vs what I was paying at that time.
Fast forward, they have INCREASED my connection fee to $40/month, my plan was not changed and now I’m locked for 2 years in the contract because of the discounted phone. Which btw there’s almost nothing discounted there, because on top of the $349 already paid I have these extra $20/month disguised as connection fee for the 2 years of the contract, so another $240 on the price.
Spoke to the Loyalty department yesterday and they say there’s nothing I can do about it, I requested them to pull the recording of my call with the Loyalty department and they say that’s not possible also, informed also that if I change providers I’ll have to pay the early termination fees (around $300). On top of it to unblock my phone it would take about 2 months, since they say I have to pay my early termination fees (about 1-2 cycles after I leave) and then request it to be unblocked.
So my questions to you:
- Any suggestions on how to proceed from here?
- Does anyone know how to accelerate the unblocking of the phone once I transfer to another provider?
And my suggestions: don't EVER do business with AT&T!
Worst mistake ever coming to this company!!!! Service has never been right from the start, Bill never what they promised. Over charged for services every single month causing hours of hold times every month to get it straightened out. Then my account was hacked!!! Someone was actually able to lock me out of my account. Order 2 new phones and stick me with a $2500 bill. Their Fraud department is supposed to be handling the issue but my service continues to be turn off every month. I hate AT&T!!!!! I have to explain the situation every single time I call and get transferred six different times. this is no less than 3 hours every time.
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian email@example.com, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
I would give no stars if possible. My husband and I pay more than $200 per month for phone service and see NO SERVICE on our phones. We live 4.7 miles from the AT&T Tower in our town and cannot get service. Forget the internet. It is impossible to do anything with NO SERVICE or 1 bar. Sometimes, if we go to the exact spot in the yard where we can get service, we can make a phone call. I'm so disgusted with their service and their customer service. I'm told that it is 'just the way it is'. What the heck does that mean. What am I paying for if I cannot make a phone call from the comfort of my house? Don't be fooled. AT&T Sucks! Go with someone else.
Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.
Is today a legal National Holiday that I'm not aware of? I've spent the past 30 minutes on the phone trying to get someone at AT&T to just answer the phone. I''m put on hold for several minutes and then, either asked to leave a message (great service) or am disconnected and asked to call back later. This is unbelievable. I'm trying to order a phone for my wife and had several questions but can't get anyone to just answer the phone. The store involved are 110000 N. Pt Washington Rd, Mequon, WI and 6150 N. Pt Washington Road, Whitefish Bay, WI
I have three cell phones, Direct TV, WI-FI and a landline, all with AT&T. Maybe it's time to look elsewhere.
What gives? More business than you can handle? Understaffed? Very disappointed in AT&T Maybe one of your competitors can at least answer the phone.
Won't honor price given monthly after phones paid off dishonest service unhelpful insist they are helping when in reality they still won't honor the original price jump you around from person to person they are very good at misdirection and misleading so big a corporation they don't care been with them for many years will try to find honest carrier.
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks firstname.lastname@example.org
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
Dear Mr. Stevenson,
Re: Account #101303582
Hi, I would like to introduce myself and tell you what recently occurred with my experience with an ATT representative and really hope that you can help us out with the situation. I know that you are really busy, but I am hoping that you can take the time to read this.
My name is Suzanne Newman I am 74 and live in Coconut Creek, Fl. I have been a long-term customer of ATT (internet, Direct TV & land line & always trusted your brand to be honest and forthright.
I was contacted by an ATT Rep asking if we wanted to increase my internet speed & agreed to have a technician come to our house on Friday 2/22/2019 to check the wires for the ability to have the speed increased . The same day a Mr. Marco Vergara from Integrated Solutions Constant in Home Solutions, rang our bell asking if he could talk to us about cellular service.
He was selling ATT cellular, we made comparisons with Sprint our current carrier. He advised that there was a promotion now that ATT would payoff our contract with Sprint.
He promised new phones, a drop in our Direct TV bill and the if we switched, we would be entitled to free HBO & a choice of another premium station for as long as we have our phone. He also said that he sent to his manager for us to get a discount on our cellular bill and for the internet.
I agreed to switch since he said that he could match our Sprint monthly bill he left & returned to provide us with a new I phone and a Samsung Android for our 2 numbers. We transferred the data onto to the new phones and he said that he would return the next day to erase our old phones and take them with him.
He also said that he was leaving on a 2-week vacation, but that he would set us all up before he left. He advised me that I would need to call ATT’s number to have the HBO started.
I called 800-288-2020 and spoke with several customer service reps. I spent about 2 ½ hours on the phone trying to txt words to a 5 digit # to start the HBO, I asked to speak to a supervisor, but none were available. I gave up after I was placed on hold for over 20 minutes.
Mr. Vergara returned on Saturday to erase our old phones and take them with him. He left on vacation
I called back and spoke to Marvin, I provided him my account number and when he looked my cellular service & advised that I didn’t have the correct (more expensive plan) that entitled me to the free HBO.
Therefore, Marco Vergara misled and misinformed us of the information, to switch from Sprint to ATT and I am very unhappy with this poor customer services. On Monday we went into an ATT store to see if they could help us. The issue is that we were paying $135 a month with Sprint, and he promised that he would meet that monthly amount with ATT, but we understand that is not true, but will be closer to $177. We are both on social security & can not manage that amount of money. Since we have been customers for a long time and have our other services with ATT, I am hoping that you can help keep us by matching our bill with Sprint and provide the HBO as promised by your representative. The issue is that we can not find our old phones to even switch back to Sprint, so we really need you help. Thank you so much for your consideration in taking care of this. Suzanne Newman
My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.
I BOUGHT A T&T phone at dollar store. Paid 30.00 for minutes. Had to return phone as it got stuck on Dutch language by mistake and it wouldn't correct itself. I returned the phone but I am out $30.00 and I need that money. I am 82 years old and on a fixed income. Very upset that the phone did not work. I had to buy AT&T minutes because of your policy. Would love a refund.
I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at email@example.com or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone
I am following up my phone complaint with a email for documentation. I spoke with Yanira last nite about my complaint about a service tech that came to my house. I received a call saying the service tech coming out to my house was going to be a female and i asked that someone call me before they came out as my road was flooded and was going to give directions around the water and i was going to put my animals away so the tech didn’t have to work around them. I am a single female that lives in the woods with no one around me so i was glad they were sending a female tech. i was outside when a very poorly maintained truck with no identification on the vehicle pulled into my drive, not thinking of the tech because they were suppose to call, a very large man with a burly appearance pulled into my house. i became very frightened not expecting this person. He had no identification, no uniform, or marked vehicle. as i was screaming at him through his window..DO NOT GET OUT OF YOUR TRUCK!! over and over. as he was opening his door.. I finally yelled at him, WHO ARE YOU!!!??? AND WHAT DO YOU WANT!!! He replied I’m hear to fix ur tv.. Very surprised I yelled ..YOU WERE SUPPOSE TO CALL FIRST!!! AND YOUR BOSS SAID HE WAS GONING TO SEND A GIRL!?? I want to express my concern about how this tech was sent to my house and his boss did NOTHING that he said he was going too. As I said i spoke with Yanira, she was very helpful and had the most respect for my feeling the way I did and that this was a very inappropriate way for them to do business and that it shouldn’t have happened. Please see that this doesn’t happen again to anyone it was a terrible experience .
I changed my service from spectrum to direct tv in December 2018 . I was told an i have a contract that my bill would be 147.99 for 12 months. I am on disability so that would save me about 25.00 from my old company i said ok and my bill has not been this amount yet every month higher and higher more than what I was paying with spectrum. I am very disappointed at how me being disable and trusted your word an i have this in writing how I am being treated. I am going to contact channel 9 news action reporter . Julia Vickers
Since Dec 2018, I've been charged for home phone service that I did not ask for and AT & T did not install however, AT & T have yet to rectify the issue and have yet to refund the charges. Once AT & T is allowed to make automatic deductions from a bank account it seems they are even slower about making corrections to accounts. Sad, especially if you are on a fixed income.
HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.
on 2/14/1/9 I had my personal email taken away from me. I have tried with no avail to get back my personal email account. I have lied to, hung up on, transferred and that's just the nice parts. This isn't my first run in with ATT. but to allow a customer of Att. to outright steal it beyond me. I have tracked my email to the Indianapolis, in region. Att still has my documents and all my intellectual property. I will be contacting the federal authories and the attorney general. I'm have let this go on far too long without any results. You cant thieve law biding citizen and get away with it....l want my property back!!!!!!~!~!~
We contacted AT&T in 2017 for service at our house in Fairbanks AK. They sent a landline phone came out and determined there was not a line of sight for service and was never activated. We returned the phone the same week and after 2 years you have tried to collect funds for services never provided and turned it over to collection.
You violated our contract by inititiaing a combining of my internet and wireless bills my consent. Please see below documentation of the problem. To ensure that no further complaints are filed you will need to issue a credit in the amount of $1000.00 which is equivelent to the 30 plus hours I have spent on the phone dealing with your poorly educated and unaccpetable customer service team which needs about 100 more hours of training. I have been with AT&T for well over 20 years and have never been treated with such callousness and disdain. Is this how you repay your loyalty for long standing customers? I can't even trust anything any representative states in your organization because everything that spews from thier mouths are lies.
On December 4, 2018 your company initiated combing our wireless bill Account (#436044660926) with our internet account (#285522852) without consent.,
December 26, 2018 – On or about this date I began an online chat with Christine and asked her to please identify what was happening with our account as the payment had been made on the wireless account #436044660926 but the auto pay on our internet account #285522852 was stopped and I had to make a manual payment. I advised Christine that I noticed a memo on my account stating that there was a combining of bills that I had not authorized and asked her to identify who and when this process began. She advised that the process had begun on December 4, 2018. I advised Christine that this was unauthorized activity on my account and to cease the activity immediately. She advised that she could do nothing and sent me to the Elite billing department in Chicago. I then re-explained that this action was not authorized, in fact that the person who set this in motion was advised that such actions could not be done because of the circumstance behind this. I was then advised that nothing could be done until the billing combining was complete. I would then have to call again and have them undo the process which could take up to 3 months. I advised her that was unacceptable and reminded her that this action was taken on by AT&T without my consent. I had exchanged several emails between myself and the Elite Care Team in Chicago over the span from this date up until early January.
January 15, 2019 – After checking my bill and receiving notification that the combining of my wireless and internet bill was complete, I once again called AT&T and spoke with Paula. I spent almost 2 hours on the phone with her (please note that between the previous phone, internet chat, and emails back and forth to date all totaled close to 6 hours of time to repair the damages AT&T did on this account). I explained in great detail to Paula all that had transpired and needed her to explain how I could go from paying a bill of $487 to having a bill of $911. She advised that since my account was so old, I was grandfathered in to one payment style which changed and now I had to pay two months because I had to pay the current and one month ahead which was their current billing pattern. In the past apparently, I had been paying the current month opposed to prepay which apparently is how AT&T works now. She advised that the billing statement generated on January 1, 2019 included two billing periods. The first was on the old cycle for January 1, 2019 to January 31, 2019, and the second encompassed the billing cycle for February 1, 2019 to February 28, 2019. The next bill generated would be March 2, 2019 and would be due March 22, 2019. I advised her again, as I had done to the previous other agents of AT&T, that their intervention into my account is creating an unnecessary hardship for me and that I did not want this in the first place. I advised her that I could not pay this bill in full and should not be made to do so since this was not my doing and was done against my consent. Paula graciously setup a payment plan to accommodate the hardship of which I was to pay $573.84 on January 17, 2019 and the remaining balance of $337.77 was to be paid on or before February 20, 2019. Please be advised that I complied fully with this payment arrangement.
After a long conversation, Paula convinced me to keep the bills combined that the benefit was worth the effort. I agreed to keep the bill combined and asked Paula several times to please check my account and make sure no other action was pending, that I wished to have my account as is and that AT&T did not have permission to do anything further on this account. The conversation closed with the promise from Paula stating that on January 15, 2019 no further action was pending on this account, the account was combined and would remain combined, and from that day moving forward my account charges would be $252.40 for my wireless and my internet would be $60. I once again reiterated that AT&T has no authorization to do anything further on this account. Paula stated that my account had been noted for future reference.
February 13, 2019 – I woke to find our phone service had been shutdown for nonpayment. I looked at the account which clearly showed the pending payment agreement with an amount of $284 left to pay on February 20, 2019. I then attempted an internet chat with Josh because I had no phone service. He treated me with disdain and would not listen to what I was stating. He advised that I needed to contact the fraud department, I told him no I needed to have my services turned back on. He said he could not comply with that, I had an outstanding bill that needed to be paid. I told him that everything was paid as agreed and the only outstanding balance on the account was part of a payment agreement made on January 15, 2019 with Paula that clearly showed on my account. To expedite the reinstatement on my account I paid the balance of the payment plan in full in the event this was causing the current shut down of our phone.
Not getting anywhere with Josh I had to go to my parent’s house and call AT&T to get an explanation as to why my phones were shut down and to advise that payment had been made and that AT&T needed to reverse all late charges and additional charges applied to my account as a condition of this action taken against us. I called at 8:09 a.m. from my parents’ home and spoke with Jaime. I explained to Jaime that I was beyond upset with the manner in which AT&T had taken upon themselves to make changes to my account without my expressed consent. I then advised him on what had been done on this account and that I had been compliant with their requests from the start. Jaime advised me that my bill had been uncombined, once again AT&T had acted on my account against my wishes, and that a new account number had been generated for this account (New #436161367368) and that bill was the one that triggered the shut down of my phone. I advised Jaime that I had only two accounts with AT&T, our old wireless account 436044660926 which had been cancelled on January 24, 2019 by AT&T, and the new combined bill which incorporated both the internet and wireless which was account #285522852. Jamie advised that the other account number #436161367368 was established on January 8, 2019 of which I had no documentation, nothing had been emailed to me, and this account number does not even appear on my account information attached to this phone number. I requested that this new bill be sent to me by email as my account currently did not reflect this new account number and that when I pull up any account under my current phone number 209-535-2534 it shows a zero balance and the information reflected above. Jamie apologized for any inconvenience and stated he would make payment arrangements to hold off the other bill payment until February 23, 2019 until I had sufficient time to review and act on the information provided.
February 19, 2019 - To date, having now asked twice for the information to be sent to me, I have not received any documentation with regard to this account # 436161367368 of which they state that I owe $301.58. To date I have already paid the outstanding balance of $911.61. Online shows that I have a zero balance as of today, no other account is showing on this phone number 209-535-2534. I fear that they will once again be shutting my phone down no matter what I do to try to comply. I am being charged fees of which I am not being given the opportunity to dispute or even validate.
February 19, 2019 – spoke with Rose @ 4:33 p.m. and explained everything. I provided her with all the account numbers in question. She was unable to advise me how this could become such a problem. She and her supervisor Sue took well over three hours, almost 2 hours with me on the phone, reviewing the transactions that had occurred on all three accounts. Rose and her supervisor had determined that payments were being applied to the old account number instead of the new one which had a credit balance of $483.84 which she then applied to the new account # 43616136368. She advised me that the balance owing was $374 due on March 1, 2019. I then asked that she ensure that they were not going to be shutting my phones off if this amount was not paid by February 23, 2019 because presently, I was being threatened with that if payment was not received by the agreed upon time frame. She assured me moving forward that she would notate the file of the transfer in place for the credit balance on account 436044660926 and that the account was in good standing. I advised Rose that it was necessary that they make sure my account was reversed of all late fees and anything showing s been looking into the problem and enlisted the assistance of her supervisor to resolve the issue.
February 20, 2019 – AT&T doesn’t seem to learn their lesson and once again shut off our service after I received confirmation from Rose that this would not happen. Had to do a live chat with Mark Pattinson @ 12:40 to get this resolved again. They continue to say that my account is past due when it is not. They continue to screw with my account without permission, they continue to add late charges and they continue to shut my phone service off.
After three hours on the phone with 7 different people I finally spoke with Meagan who essential told me that everything Rose advised me of was a lie and that there was no credit being generated on this account. I was once again forced to make yet another payment of $296, adding to the $911.62 that I have already paid and according to AT&T still owe and additional $556 by March 1, 2018. No one could explain to me the nature of the bill, why it was lapping over in the same billing period, and why this happened in the first place. I am basically being told to shut up and pay or not have the service which at this point is not an option since my husband uses this for work and we have no land line. I am currently looking into another service for my husband as this can’t continue and AT&T has not assured me this will not happen again.
This year we have had at least 20 days without of land line and your efforts to repair are only temporary. We are ashamed and disgusted with AT and T.
call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.
I am a new internet/TV/phone customer, living in Indianapolis, Ind. Two AT&T salesmen came to our door and quoted us a price of $140.99 per month for that package. Your recent bill came to $159.47 per month. The only document I have from this transaction is an AT&T Order Receipt. The sales agents names on the document are Brandon and Eric with no last names, and a phone number of (765) 617-5254. i called Brandon at that number, but he has not gotten back to us, although he said that he would. i realize that we do not have that offer in writing, but we are feeling quite deceived at this moment. We are not happy, believing that you should stick to what your salesman quoted us.
We switched from WOW to AT&T on 12/30. We were told that AT&T would handle all the transferring of cable, phone and internet.
We happily wanted for the new service to be installed.
On their first attempt, the AT&T tech did not have enough wireless boxes that we requested.
Why wouldn't they call and say something BEFORE arriving on site and then telling us. My wife had to take a day off of work for the install that didn't happen. So we had to reschedule. On the second install date, the tech did install the new cable and internet. The install of those two went ok. Notice that I didn't say phone, we were told that AT&T informed WOW a week ahead of time of the swap to give them a heads up of the changes coming. We were told at the second install that the phone port change would take about a week. We called numerous times after that checking on the status and kept being told it will just be another couple of days for WOW to release our phone number that we had for 15 years.
Today when i called the lady she said no problem and the phone would be ported on 2/26. GREAT, or so I thought. A little while later the AT&T rep called and said we couldn't port it any more. We had to call WOW. WOW closed the account and wanted $50.00 to connect a box and reactive the account but only if we responded in the next day. Then they wanted another $50.00 to disconnect the box. Someone also needs to be home for this to happen, both on the install and disconnect. What happened to customer service and doing what you tell the customer you are going to do the first time??? Now our doctor appointments have been missed because we used the house number.
I bought an iPhone 7 Plus a couple of years ago. And paid cash for it. Now I wanted to switch to Verizon and this phone will not switch. It was not disclosed to me that this was could not be used on another network. I am requesting a refund or to replace a 7 plus that could use on Verizon Please contact me to resolve this issue
The e-mail listed above, firstname.lastname@example.org, I have not gotten in it for over 5 months. I have tried everything and I mean everything, I have called at&t to fix it so many times it is not funny. I went to a corporate store to get it fixed and nothing happened. You try to improve AT&T but you are making it worse. If you should know of a fix send it too email@example.com Thanks.
Jan4, 20199 I called AT&t 18007502355 to ask why my business monthly charge doubled and spoke to a rep named Sam in Milwaukee Wisconsin who said that upgrading to u-verse internet phone service would save me money. After he explained to me the new service He assured me that I would enjoy the same type of access service as on the the upgrade, FALSE! Because it was late Friday afternoon He said a confirmation would be sent to me the following Monday with further instructions and that He would call. Well I waited all day Monday NO E-MAILS OR PHONE CALL FROM HIM> the following day Tuesday still no contact from Him so I sent Him e-mails in the morning and another in the afternoon. Wednesday still no response from Sam so called the 800# again and and was contacted with your office in Missouri and spoke with Sarah and she researched my account and could not find an order I placed last Friday with Sam and I had to place an order again. I was assured again that I would have the same access of service with the upgrade as i currently am using, FALSE! Jan21 the new modem was installed and this was the start of all my more problems. Three service calls later and a supervisor in my office all assuring me all is working and many other phone calls for service that I feel I have been deceived, placed on hold for a long time and then transferred to a new person and all l would be told is, I am sorry for all my problems, by your rep. I have spent many hours to work this out and it has cost me many hours of production work which means lost revenue for me! I now find out I cannot open my fax messages sent me from my clients. At&t your service is deplorable!!!! John Figlar, 209-744-9332, firstname.lastname@example.org, regarding account # 291406623, order # 451056916
I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.
Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.
ATT does not honor what they promise. I was promised a $79.99 bundle price after our 2 year contract expired in September of 2018. I having been fighting over the phone with your customer service people. Even spoke with a manager John who assured me I would not be bothered again with a service interruption.
So for the 4th time is 4 months my service has been interrupted.
I will be calling your CEO.
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
December 22nd 2022 Dear Att Andt Staff Hi my name is jenny holloway and im having problems with my tv in my bedroom going off everyday at 2am and im frustrated that this is happening to me and my staff just looked at my tv in my bedroom yesterday and it came back on yesterday afternoon and its off again and it does this everyday at 2am and my tv in my bedroom needs to be fixed what is causing my tv in my bedroom to keep going off everyday at 2am saying uverse signal has been lost when you get this email please send one to jenhollow2@ aol.com with the answer in it and the cable guy came over to fix the cable and brought a new wireless receiver cable box signed jenny holloway
My phone is missing/lost/stolen and I am unable to continue my conversation with Dianne from the Office Of The President whom I have been in discussions with over the last few weeks. We finally came to a resolution and decided that we would be starting a new account and closing down the existing account and having it be a write off due to the complications. A new account was agreed to be established with letting me keep the existing phone# 707-955-4654 to avoid any further business interruption or business complications. In order for this to happen, this new account needs to be set up by Dianne and a new device to be sent out for me to be able to utilize, I would prefer to have the Iphone12 that at&T has in overstock currently and for special pricing of 1.00 Could you please relay this information to Dianne, and have her communicate with me by my preferred email which is included in this message for your relay. either i havr access to both of these #emails. I have also called the toll free # for at&t this AM and left a detailed message to be relayed to Dianne as well, because this is a time sensitive matter, I am relating this in writing as well. Thank You in advance!
I sta Arter new service with AT&T and traded in 2 new phones under a promotion only to be charged for the phone I’m currently using because it wasn’t activated in time and none informed me of this. I’m really upset because no one has been able to resolve my issue and 1,066.00 is charged to my account.
I called customer service today because for the first time on my bill I am being charger $12 for the receivers in my house. I was told that I am no longer "grandfathered" into that promotion because I needed to replace a faulty receiver last month. The representative told me she could do nothing to remove the charges and "It is what it is" and that she did not have anyone higher then her to speak to or help me. I find these charges not fair and unacceptable. It was not my fault the a AT&T receiver did not work and I should not be palatalize because of it.
I have reached out to several reps and been giving wrong information from everyone. Even the loyalty department has lied just to get off the phone without giving any resolution to the situation they caused. One manager even told me to mail my complaint to the payment center while claiming it was the complaint department. The customer service with AT&T has gone down substantially.
We have been customers of AT&T features like Uvetse,and have thoroughly enjoyed their services in spite of being persons on a fixed budget,we always pay our bills on time. But now,goodbye as it appears AT&T, is latest WOKE company,charging exorbitant prices,in times of enforced government inflation. Example,Fox News,all of the 25 hour service that I especially look to,as a true source of an eye on the world and country is a most welcome journalistic endeavor. Now that Elon Musk and Twitter have revealed Corrupt agenda of failed left wingers, it seems AT&T has joined bandwagon of oppression by charging way too much. High prices mean we do not have access to see whatvthe continued shenanigans have done to our country,at large. YOU ARE SHOOTING YOURSELVES IN THE FOOT. CHINA AND IRAN AND A HOST OF OTHERS WILL CONTINUE TO PUSH BAVK. AIOS. YOYE CUSTOMER REPS. LIEEVERTIME YOU MAKE A SPECIAL OFFER. NO NEED TO REPLY.
I was calling on behalf of my Spanish speaking 80 yo mother. My mother pays for her land line phone with checks on time for years now. This month she received a letter stating that her payment was returned from her bank, we went to her bank and found out that the check she wrote had cleared and cashed by ATT. That issue was resolved, the problem was the following; on 11/14 an automatic withdrawal of 76.97 (which is the amount of the payment my mom is charged) was taken out of my bank account. I disputed this amount as a fraud charge, as i said earlier my mom sends her payments via personal checks monthly. ATT did not have any authorization nor my bank information to withdraw this money. I do not know why or how this happened since i DO NOT use this account for any payments unless necessary, but i never spoke with anyone about my moms land line account or gave my information to anyone. I contacted your customer service 800-288-2020 and spoke with 4 different reps who stated they could not access the account without a pin so a supervisor had to call us or we had to go to a local ATT store. I drove my mother to one of those stores only to be told that they had no access to her account and that it was locked, by this time i was extremely upset. We returned home and called ATT again and kept getting the same information about not being able to access the account. I was upset and went off on your rep without any foul language but clearly very upset, i asked to speak to a supervisor and i would hold until i got one on the line. The rep stated he would try a different approach to call my moms home phone and confirm that this in fact was her account to be able to get in to her account and finally he was able to access it. WHY did it take me getting angry to actually get a rep to go an extra step to access the account? Customer service kept passing the information without even trying to do extra steps to help. I had to get angry to get something done. This is very bad customer service and someone in your company is taking money without any authorization to me that is fraud. My mother is 80 and she can not deal with these issues, your company is taking advantage of elderly people on fixed incomes. If she did not need the phone i would have canceled her account all together but some elderly people do not know how to work with technology so they rely on land line phones for any doctors appointment etc. Account# 210 227 6577 356
I started a wireless service with your company back in August not only was my cell phone sent to me in a package cracked. As soon as I got it, I immediately called the representative and AT& T on my cell service. I was told by AT&T that my Google Pixel Phone 6 would be replaced within 5 to 7 days. I was then asked by AT&T to call Google (at a non-working number as well as email at a non-working email). I called that day. Everyone gave me the runaround about who was going to fix it. I had been jerked around by both Google and AT&T. This has gone on for over six months. I knew after being tossed around because no one at either company would take accountability one for selling their products, two for sending out a malfunctioned and cracked phone, allowing the customer to go in across the town 20 minutes each way to get the run around. Being disconnected in the store when we were on the phone to saying we will rectify this. Each and every time. Not only did Google and AT&T want me to pay for the phone that was shipped to me that was broken before they would replace the phone when there is a warranty. There has been no apologies, credit, it was well if you knew it was broken why didn't you bring it in. How about why didn't from AT&T look at the phones before placing them in the mail and shipping it out to someone that chose your plan over Verizon, T-Mobile, Mint Mobile, and V'S'ble just to name a select few. This is your welcome to AT&T. I received the email from Google to go to the point of sale for my phones only to find out that AT&T wanted me to pay out of pocket for this mistake- YOUR MISTAKE! How does that even come out of your mouths? I did not send it, I opened it found it cracked and notified both the representative and AT&T at the customer care service number. I was told that you do not even check the boxes or phones before you send them off. It is done by a machine. It is my responsibility in how it gets to my house. No. I paid for a brand new phone, which it was not and was not what AT&T agreed to sell. What I received was a malfunctioned phone (diagnosed by AT&T employees and managers) all sides said it should be quick to receive and it has been six months. I had to pay $440 plus @20 and extra money almost over $700.00 because not only could I not a get an appropriate replacement or someone that cared to help. It does match or align with what AT&T says is there mission Statement.
AT&T Vision Statement
We aspire to be the most admired and valuable company in the world. Our goal is to enrich our customers' personal lives and to make their businesses more successful by bringing to market exciting and useful communications services, building \r\nshareowner value in the process.
Stand for equality
Selling products that are subpar is not okay especially when the common thread is a very similar experience to mine. I mean we tried Direct Streaming only to find out that "Owners have the ability to restrict who watches it and it is on a local channel " that we are suppose to get. How is it that you are able to bait and switch and then scam innocent customers who were being fair and objective in getting products from you and yet they come broken or with restrictions which should have been said to the customer me from the get go. Not try to divert it as i have heard for the last six months -well reset your user name and password. No It is not that that would be forgetting your password try sometimes in the past customers we found were fraudulent in sharing information so others could view it.
What I do not understand is how AT&T thinks this is ethical? Per The Better Business Bureau I am not the only one experiencing this problem. What are you going to do to make this right for me to continue to be an AT&T customer? A Direct TV customer? I feel lied to , scammed, and taken advantage of. AT&T needs to make this right because what I have read and seen is absolutely disgusting. I do not know how the employees of either company can sleep with a good conscience and know that they are taking advantage of customers.
I set up a split pmt payment arrangement. Your system changed both my pmts to today's date 12/6. I set it for 50.00 12/9, and 245.76 12/23. You processed it anyway on the 6th. Now I will get bank fees for everytime you run it thru. At least let the customer know what you are doing. Bullcrap me thinking I did pmt arrangement and you just decide your Taking it today. I would have waited til the 9th on payday if I knew you were so dishonest. Very poor business. I know you don't care but we do and one less customer won't matter to you. But we will be looking into changing to a more honest company.
I paid for 30 days prepaid service, got the confirmation text and the charge came out of my bank account. 3 days later and I still have NO SERVICE. I've called the customer service line upwards of 4 times a day, after a ton of number punching to get past the robot to a real person it always tells me it will transfer me and my wait time is....dial tone. It hangs up on me EVERY time. The idiot robot can't fix my problem and they won't let you talk to a real person. This is the crappiest excuse for customer service I've ever dealt with.
I kept trying to contact my sister who lived far away from me.
The phone would ring ONCE then CUT ME OFF.
I contacted AT&T customer service, and they said there was a problem on the line - a repair person would go to my sisters home and check on it.
They checked on it, and said "nothing it wrong."
We still could not get through to my sister.
We called on our cells phones to their land line, and used two different cell phones and even had other people (including the police department of their small town try and contact my sister - they also could not get through.
I kept having to fight with AT&T customer service department to get them to recheck the lines. Even their computer said there was an issue.
I was transfered to people in the Philippines, and California, but no one in our state.
I was told by everyone that the PHONE COMPANY could NOT CALL my sisters number and see if THEY could get through???
Everything is dependent on "the computer system" and all the customer service people do it read a screen that has information on it.
It's not like the old days when you could speak with a real person in your state and area and get help from them. It's a MESS NOW!
I finally had the police do a "wellness check on my sister, and she was OK.
She COULD CALL OUT - but no one could CALL HER!
The police told her to call me, and I told her she needed to contact the repair department and get her phone line fixes.
This whole drama took THREE DAYS of trying to get AT&T to do something!
It seems the phone company had been working on the lines across the road from her last week, and messed up the lines somehow, but the
tech that went out yesterday couldn't pick up on this? What kind of tech was he!?
One of the young Customer Service people was very rude and patronizing to me, trying to explain to me how old the phone company was, and that there just wasn't anything they could do!?? This is the 21st. Century - get with it AT&T!! Train your people better.
AT&T has HORRIBLE CUSTOMER SERVICE!!!
Horrible service! Make appointments and technician never shows. Equipment CONTINUOUSLY malfunctioning. Customers aren't important to them. They take your money with no problem & threaten to shut you off. They want alot of money for crappy Wifi and customer service. This is the 4th or 5th time I've had an issue & still being treated poorly. Then AT&T wants me to pay extra for them to fix their shitty equipment. Offered ZERO compensation for ANY of the issues.
To start off with I want to praise two of your employees, Burham Zackery, outstanding young man, and John Farrell. Both are a excees to your company. Both should be promote, as far as the store Manger himself no, store No. LNSN, AttPrime Comms. 12020 FM 1960 Suite 1000.
Store Manger had no interest at all with my problem.Just got up and went back room, shut the door. Now, the problems, I bought a prepaid phone at Target . The problem started there, I came into this store for asst. mainly because your att store. I bought a prepaid ATT phone with a card a card. The young lady that help them , told them they can not use a prepaid card on the phone, they need a plan and activation.Note , , P.S. there. 45.00, and 15.00. Long story short went back to target three times, your store three times . Target had shown me proof that the phone was activated from there end. Go back to your store Burham called many times , ATT was saying it was suspended . REALLY ! Burham the whole time was polite,and tried to help us, but no to praviel. I cancelled the ATT Prepaid , and went to Verizon, BAM instantly came on. One problem solved, next problem, getting my refund back for a service that did not go with a prepaid phone. Road Block, everyone was saying there was nothing anyone can do , again take note Burham should be a store manger, John Farrell was there , I guess I was lucky, he took care of the problem instantly, another outstanding employee of yours. i was going to switch with you, until you had a racist NBA player as a spokesman , tell me he's not, . Why don't you put a Veteran who fought for this country, I don't support a Company who supports woke or racism . That's it , But please praise Burham Zackary and John Farrell.
I bought a $60+ screen protector from att who said any time i needed it replaced they would put it on. The one by me was vandalized so I couldn't go there. The kid at the Colonie center was laughing stoned out of his mind and said this is the last time they'd put it on
www had a sales person come to our home after we had an issue with our internet service. The salesman sold the wireless service to us promising a saving and a gift cards to help pay off the balance of our service with T-Mobile. We have contacted the salesperson he has not returned our call. He said he was going to check it to it and get back and since he has gone ghost. We trusted the salesperson, to provide the gift card. Instead the T-Mobile account has gone in to collection while waiting.. we were told we are getting a $6 monthly discount, which is not helpful to pay our previous account. Please help us get this rectified.
I added my Foster son to my account based on an email I received that it would only costs $5.00 more a month. I have been a customer of AT&T since it was Cingular more than 40 years. I added the line267-339-2815 and AT&T sent me a new Samsung phone for my son. I printed the return label, put the old phone in the box and sent it back. I have been getting charged for the phone and I have been calling customer service to try to correct this problem. I have called and spent hours on the phone with your customer service and have been told repeatedly that the $22.00 charge would be taken off my bill. In my first call in August I was told the phone was received and that it would be taken off my bill. After that, I did not keep the paperwork as it was confirmed it was received. Since then I have called in September and October and spent hours going over this with more customer representatives and their supervisors. I can't afford to waist anymore time with this. Please look at my complaint history and you will see what I am talking about. In October I was given a case ID # which is ID # CM20220910_154275461. This issue should not be this hard to fix. Please just credit my account for the $22.23 which has been charged and stop charging me for a phone I did not need and which I returned the old phone to AT&T. I have already spent many hours trying to discuss this issue with your customer service advisors. I do have memo's for each call and the hours i have already wasted on this issue.
I called in because I need to change the card on file where a payment arrangement was coming out of my account. The representative named Corey told me it was too late to change the card and for me to call the next day and make the payment or just make it on my own. I proceeded to ask would they be trying to take the money off of the card I wanted to cancel and he stated he was unsure. He said they shouldn’t but didn’t have a definite answer. I hung up and he called me back being very rude and smart and cutting me off. I then asked for his name and his then his ID and he stated his name was Cory and he wasn’t obligated in giving me his ID and that he gave me his name and that was good enough. I asked to speak with a supervisor and he then proceeded to say sure can and I am currently on hold and have been so far for 22 minutes and 21 seconds. They have the worst customer service ever.
Worst company! I would NEVER use them again. It was virtually impossible to switch to another carrier. They gave us a complete run around and it took us weeks and hours on the phone to get things settled. Choose ANY other company.
i was a Direct TV customer for over 15 years. my account was on autopay for the bulk of that time and was never late on a payment with them. AT&T bought them and took over the service for the past few years. I called to cancel my Direct TV account since it continued to go up and at the time of Cancellation it was costing me over $140 per month. When I called to cancel i directed them that i wanted to cancel that day. It took about 10 minutes to talk them into canceling that day but they assured me that i would be cancelled that day and i was current on my bill and did not owe them any money. i received a package to send back the equipment which i did. now about 6 months later I find out that they say I owed them $14.50 at time of cancellation (which I didn't and they had me on direct pay so if i owed them money they could have collected it). I returned all the equipment but now they say i did not return the equipment. They turned the account over to collection, even though i never received a bill saying i owed them money. My credit score has gone from 805 down to 680 because of this collection. AT&T screws their customers even after 15 years of prompt payment for their service. DO NOT use AT&T. They will not take care of you and screw you in the end.
My bill says it was processed on the 15 of the month but does not get here until the 27-29, have not received this month yet! It then says due by 6-7. I mail it the day I get it & you are charging me a late fee saying you don’t get it in time. I have called several times & no solution. I don’t know how you expect me to mail it any sooner, and no. I’m old & do not pay bills on line. I am totally exasperated with this continuing mess!!
This is insane! After hours & hours on the phone and 50 million transfers for " another dept" to resolve a transfer of service...We got fed up, canceled service with att, returned the box to ups and now this? Just too much to comprehend for you? You may get a kick out of knowing I also received a survey from att addressing me as a "former customer". Have you ever heard of the saying the left hand not knowing what the right hand is doing???? Please take care of your problem with this task.
To Whom it May Concern;
Re: Account # 265061967176
I am writing regarding a dispute with AT&T. In 2017 I was charged for equipment I never received by this company. I contacted the company over and over letting them know that I did not receive any items. Later on, after many phone calls, emails, and my account being sent to collection, etc., they finally realized that the item had not been delivered to me, yet it had been returned back to their store or warehouse. Yet, as I said AT&T had already placed this charge on my account and turned over my account to a collection agency. The collection notice that was sent was a past due amount was $74.35 and the Total Amount Due $229.30.
AT&T need to repay for all pain they've cause because it's not fair at all being charged for something I never got and sent to collection myess my credit up. I'm really worry to sign up with them in the future.
We have a fax and phone line that have been out of service for appox 3 months. We have called numerous times and each time the technician comes out but the problems are never resolved. This is a CILA home and it's unacceptable that they do not have working phone service and we pay approx $150.00 a month for this service. The service we received I would rate less than one star and if there was any other services we would definitely switch.
Internet went down Friday and it’s Monday and is still down. I was told by 11 different agents conflicting stories all weekend. Made to stay home to reset router when service was promised to be resolved. I was told there was an outage and there was not an outage by different agents. All agents had one thing in common, they promised to own my issue and follow-up. Not 1 of them did that. I spent 3 days on calls or chats with them and found out last night a cable was cut and that dept doesn’t work weekends. I have never experienced anything like this. Monday and it is still down. Disappointed doesn’t cover it.
Have been trying to have long distance carrier and minimum long distance charges removed from account for 9 months. After MANY calls and escalation to "office of the President" and with BBB assistance, lots of broken promises by ATT, followed by rounds of lies when clearly not able to correct the issue. Very aggravating.
I have been unable to resolve issues with email ceasing to work without multiple calls and "dropped" calls which is, I believe, another term for get rid of caller. I have had numerous disconnects. I do admit that with large # of calls and hours spent holding and talking to tech people has jaded me quite a bit. Att has restricted their tech assistants ability to lift a lockout due to repeated wrong password entries and they can no longer wipe the old password and issue a temporary password.
Hello, I am writing because I have to report the terrible experience I have had with this store located at 11441 SW 40 st. They made me get another line and they promised me that the bill would go down and it was all a lie. I'm already going to the store and since I've demanded an answer from them, they don't even give me a greeting. The Manager was the one who attended me and lied to me. They do not explain to entangle customers. I would never want to see them again because of the poor treatment and service they have given me.
I have had no internet for the last 11 days. When calling,using the online chat or looking at the website it says will be fixed in 24 hours....it has said this for days and customer service has no clue what they are doing. Meanwhile I am paying for internet that doesn't work as well as Hulu, Disney + and Netflix I cannot use......you are forcing customers too cancel.Shame on you!!!!
I've been having problems with my AT&T internet connection all summer. I'm sitting here on a Saturday with no service. First they said 6 to 8 hours. Now it's 24 hours. I will not receive a refund for the day. I've had it with AT&T, I will be finding a new internet service provider. If a costumer of mine pay me for a service and I don't provider it I will be in court.
Increased on billing.........
On two occassions I have issued a complaint and/or concern regarding my billing issues. I have experienced nothing but price hikes on my billing the last three months.
AT&T does not bill what it advertises!!!!
AT&T has increased my 'internet' when it essence it stated 'UPATE YOUR INTERNET AT NO EXTRA COST'.
AT&T also promised, offered a $25.00 Vist Reward card
AT&T also advertises that 'military discounts' are offered for military - not true
On my bill due September, it increased AGAIN due to 'promos' expired, discounts removed. I spoke with Bri and she informed that 'promos' were no longer offered. She stated my internet is at 69.99 but I could lower speed to 500 from 1000 (as initially installed). Also stated I could not go back to 30.00 on my internet.
Again, my argument to her and to AT&T, is that the customer was offered the service, 'update at no extra cost', which was not true according to billing. From date of install thru 9/21/22, we never received the gift card that was offered and promised for service install. I also complained AT&T only lures the customer at upgrading their internet by advertizing 'upgrade at no extra cost and offered gift card for install'.
Since my service installs for my move in 2014, I have seen nothing bu increases on my bill. What type of service is this??????
After all said and done, I feel that I should be offered a discount for being a 'loyal customer'. Not once has AT&T offered this, I have had to threatened AT&T of switching services. What a disappointment AT&T provider has been to my household.
I expect a resolution to my complaint. Don't allow me to publicize this on social media because I no no problem.
I've had a landline phone with unlimited long distance since 2002. In Aug '22 I'm being charged for long distance calls by the minute and was billed $236.93. In Sep '22, the bill for long distance is $453.26 which is a total of $704.69 and that's just for the long distance calls. I don't know why my unlimited long distance service stopped. It states on my bill that I have "Unlimited Nationwide Calling". I would like to have these charges removed and restore my unlimited long distance calling. I have spoken with many representatives over the past two months and they haven't provided any meaningful remedy for this serious issue. I am 67 years old and on a fixed income. I really need your help. My address: 103 Robinson Dr, Goldsboro NC 27534. Phone: 919 778-5502 or 252 452-7567. Thank you for your time.
I entered ATT in Boston MA on 443 Washington st Boston MA 02111 (Store B010.) I received the worst customer service I ever have received. I walked in, the employees spent 5 minutes wrapping up their conversation about their day off. The manager said "hey guys there's a customer" not once, not twice but three times before they looked up. The employee Glen C processed the transaction, failed to mention that the new generation was coming out the same day. (I assume he needed to make his sales quota.) When i returned less than an hour later I was greeted with "just sit someone will be with you" no Hello, no hi, no how are you. When I returned the headphones (closed, not opened, not touched, in a sealed box, they charged me a $10 restocking fee. I had the item for less than an hour and I returned it sealed, I would not have bought it if the employee told me new ones were coming (HE EVEN MENTIONED HE WAS JUST WATCHING THE APPLE ANNOUNCEMENT AND KNEW NEW ONES WERE COMING. I understand you work in sales, but this is ridiculous, terrible customer service and terrible business practices. I will be closing my lines, coaching needed for the manager, and employees. I would like to be reimbursed for the $10 taken unnecessarily.
Hours spent on hold and unable to talk with tech support about internet problems. THEY ARE TERRIBLE AND HAVE BEEN FOR THE LAST TWO YEARS. Simply cannot talk with any live person there.
No service in the city of Watseka in Iroquois county in the state of Illinois. Even if the phones have bars nothing will send any messages or text. This is multi phones.
I called to ask for a way extension because my son is passing way today or tomorrow and they said you will be off today. I am so sad because i want be able to call for services for my child and i want be able to. I admit had an arrangement for 27th but i was in hospital and i could not deposit check until today and now the bank has to verify it and now it will not post until Tuesday evening or Wed morning. I feel like they could have granted me one thing and be symptomatic, My feelings are truly hurt.
I returned from vacation unable to receive/use my email.
After several calls to ATT, I finally got a live response. the result after 1 hour and 20 minutes was failure. The phone tech said I would be "referred"> That evening at 9:30 I got a (dreadful) call. After more than 30 minutes, I was connected to Yahoo..
I called ATT the next morning. The checking, etc. said I needed a repairman.
The repairman came at 8 a.m. the following day. He said he couldn't help. He contacted a TECH who would come to the house before noon. ANTHONY. Anthony never showed.
I called the repair man. Anthony finally called and said his system failed but promised he would be at my house at 11 a.m. Saturday, Aust 27. He never showed.
First, my bill has been abnormally high since I upgraded it. I was told in the store that it would be high for one month then straighten out and I was not charged an activation fee both of which are not true. My bill has been 355.00 for two months now.
But the worst part was the insurance claim that I had to file last week for my kid's lost phone. It was lost for all of two hours and luckily the maintenance guy returned it after finding it on the ground. As soon as he did I canceled the order only to found out that is not possible. I spoke with a supervisor who allegedly told ATT that the phone was returned because it was according to USPS. Last night they cut off my kid's phone because its still reported being lost or stolen in the system and they continue to charge me 275.00 for it. I have been lied to by Amber, Kay, Jose and Vincent B. This morning Vincent B falsely accused me of not paying my past due balance and that's why the phone was suspended which is false. It was off because ATT reps don't listen nor read the information in the Chat. Now my bill is 632.00 because no one can find the missing phone that I have given the tracking number for multiple times for at least 7 people at ATT. But I realize they only give scripted responses. Kay even gave me her phone number to get help but she read all of my messages this morning but refuses to respond.
If you want a complaint resolved with AT& T, the only way to get it done is through the office of the president of AT&T. But the only way to get to them is by filing a complaint with the FCC, the FTC, the BBB, and the state Attorney General’s office in the state of Texas and Georgia. I have done this process 3 times wherein I recorded my calls with AT&T (and DirecTV) yet I have had to fight to get them to honor the contract. RECORD ALL OF YOUR CALLS WITH AT&T and DIRECTV.
Currently, I have contact information with the office of the president. A man named Darren handles the formal complaints. Unfortunately, if he doesn’t resolve your complaint satisfactorily, then you can go to arbitration, which he also then handles. Yeah, that’s not shady at all. His current number is 972-396-2459. His current email address is email@example.com. There is also a manager that works with him named Ben. I suggest if you have a complaint you reach out fast because they will probably change their contact info. Best wishes. Go get ‘em!
And yes, I made this Facebook profile for this exact reason.
Links to file a complaint:
Texas State Attorney General
Georgia State Attorney General
Better Business Bureau
Called ATT on 6/5 to cancel just my smart watch data plans, explained I was trying to save money. Representative did not mention anything besides my next bill should be less. When I checked my bill July 28th, I freaked out bc it said my bill was over $600!!! I called customer service to find out the installment plan for my watches would be due up front for canceling my bill. What part of $600+ sounds like I was saving any money?! I asked to reverse the cancelation, as I was not explained to, that I would be due this money up front. They said yes and began working on it. 5 consecutive days, multiple calls each of these days, they finally re-activated one watch plan, but not the other watch. Last agent created an advance technical ticket. I told them my bill is now past due, when will this resolve so I can pay my normal bill and not get disconnected. Rep said we'll extend the due date, and just to pay what I normally would because when the ticket is completed, it would fix the remaining amount. I called back a few days later bc I received no update. She said to pay the normal amnt, and try to fix the other watch line. No avail. We'll, here we are, the extended due date, and after I paid my normal bill amount as instructed, MY SERVIC GETS CUT OFF!!!! WTF ATT!? I call again, bc not this is ATT fault my service was cut off, bc they can't figure out how to reverse a cancel on one watch. I had 2 "supervisors" tell me it's impossible to do, yet neither could explain to me, HOW IT WAS JUST PERFORMED WITH THE FIRST WATCH THAT WAS REINSTATED JUST DAYS PRIOR!!!!! So over a dozen calls, and COUNTLESS LIES..... I paid the bill bc I can't go without a phone! Thanks ATT! I'll be calling back for an update on that last phone call that I was lied to again about, and how I would be called back with an update.
I'm disgusted, annoyed, exhausted and sick of this pathetic excuse to customer service I ever had to experience! I hope ATT does right, and fix their representatives misleading direction, and reimburse my $100+ they cost me to reactivate my wireless line they caused to be shut off. I'd like for a competent representative or technician, to activate my other watch and reinstall the installment plan. And I would like to be compensated for SO MANY HOURS WASTED GOING AROUND IN CIRCLES, REPEATING MYSELF OVER 2 DOZEN TIMES!!!!
Horrible horrible horrible scamming company. Can’t wait till I pay off my phone and GTFAH. Be aware the internet it’s to slow and the customer service doesn’t know what they doing.
I have called twice about an added charge for extra data on my May 2022 bill. I spent over 1/2 hour on phone in the first call and was told they would credit out the charge. They didn't. I called again (another 20 minutes) and they told me they had no record of the 1st call or promise of a credit. Requested supervisor call me back and he did. More time on the phone, no resolution. I am refusing to pay the added charge and now they are charging me a $7 late fee. I paid my bill on time but did not include the added charge amount. I want the credit promised on June 20, 2022 for added data fee and new $7 late fee removed from my bill.
We were without phone service for over a week beginning June 8th. We got it back on June 17th, but the next day we were out again! Our June bill says we were credited $1.99 for a 2-day outage.
We have neighbors who also were without service during this time. Since our bill was for $76.46, I assume we are owed more than $1.99 for the long outage!
I have been with AT & T for over 40 years and am tempted to cancel my landline if this can not be resolved.
And I would rather NOT call your office!
Have been trying for 2 days now to payoff installments remaining on cell phone,it is a combined bill with another cell and home phone. I have spent 7 hrs on phone being passes to every department and no one can do this. I find that utterly unbelievable and very aggravating.
I had att installed for my TV and computer.also reqeusted my land line phone be installed with att.tech installed TV and computer but not my land line.went to att store and was told to call att.i was at store 2 times.was told to call att. I was on hold for a hour with no help.was told att rep would call me back to set up time for a tech to fix my landline.no one called me back!!!! This is very frustrating.thank you Jared perlman not a happy customer
This has been the worst and most stressful service from day one. I have had issues and still have them and Noone ever calls that can fix when I spend hours on end trying to get help. I have literally balled my eyes out over the stress this has caused. They lied about the plan and it being cheaper. They keep trying to take money out I don't owe and Noone cares there
At 70 dollars a month, my internet should never be down for 5 days. If fiber is not a service that AT&T has the resources to provide you should not provide it. The internet is supposed to be so reliable, but I have to spend 50% of my time talking to customer support bc the internet never actually works.
I signed up for your service because I moved. It sounded like a good deal at the time. Once it was all set up I was not impressed. I called to have it ALL canceled including the phone service. I sent everything back like I was told. I found out through my bank account after I canceled EVERYTHING you were still taken money from my account and Robbie Raines account as well. I called about it and wanted to know why you were taking money out of my account since I canceled EVERYTHING. The gentleman I spoke with said he would take care of it and he refunded both of us money that was taken out of our account. But for some reason your company still said I owed you money which MAKES NO SENSE AT ALL!!!!! Y’all sent it to collection agency. I owe you NOTHING!! You refunded me money so I owe you NOTHING! I still have the emails where you refunded the money back to my account. So you need to take the collection off my record!
ATT&T sends these so called salesmen knocking on your door. They are going to save you money, give you a phone or gift cards and better service. All lies. I was scammed. My bill is double what I was paying with US CELLULAR. My phones were fine. . No gift cards as promised. Surcharges and taxes are ridiculous. Now I have a 3 year contract with a high bill. BEWAREdo not let them in.
ZERO Stars!!! I have had spotty (at best) to no internet for over six weeks. I have spent hours on the phone with the tech dept (huge waste of time). The techs have made housecalls and could not fix the issue. Finally, one told me that it was a tower issue and would require the Engineering Dept. to resolve. He said he escalated a ticket to them and they would call me back in two days. That never happened (all the time I am still paying for the internet, but can't use it). After 3.5 hours on the phone one week after I was supposed to get the call, they 'guaranteed' me I would get a call within one hour. Nothing. Called again, went through the whole explanation with yet another person, was on the phone for over an hour when they finally told me the Engineering Dept was closed on the weekend. Then, they once again told me for sure I would get a call back. Never happened. This is a worthless company. I am filing a formal complaint and cancelling service. I can't believe the level of incompetence.
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