AT&T Complaints Continued... (Page 5)

I purchased an unlimited plan for home internet and wireless however I am being charged for overages for home internet. Profile page shows wireless internet voice unlimited but AT&T is telling me that the max is 100GB.

About 3 0r 4 times per month I get a charge on my cell phone for time that I have NOT used. I admit that I am a very low volume user (479-721-3059) My phone is a flip type. I do not text. I use this thing for emergency type communication. I am about to have it shut down as I am tired of getting charged for time that I do not use. We do not use our phones for any internet or other stuff. I called your 800 number and reached a person that sounded like they were from India and I could hardly understand her. She insisted that the charges were for text messages. I do not receive Text messages except from At&T, so if you are charging me for that then stop sending me your stupid messages. If I cannot get this fixed then I will stop using it. I went without my cell for a bit over 2 weeks and did not miss it at all. Ether this will stop happening or you will lose a customer that has been with you for over 14 years. I expect a reply from someone who lives in the USA and speaks so as I can understand them. Thank you. Perhaps you might have picked up on the fact of my total dissatisfaction with your billing practices. I am old and cranky. but people like me pay your wages, we are called customers. Without us AT&T will not be. Thank you for taking care of this, Grant C. Rowell

Att technician will not return my call. His number is 314 740 9896. I am going to change to another provider unless I get action! Dave Scrivner St. Louis mo

AT THE END OF 2017 I WAS CALLED AND TOLD IF I DID NOT LET AT&T INSTALL FIBER SERVICE TO MY BUSINESS (JOHNSON LASER WORKS @ 3406 HWY. 2 BONIFAY, FLORIDA) MY BILL WAS GOING TO GO WAY UP. I AGREED TO LET THEM INSTALL FIBER OPTIC SERVICE TO MY BUSINESS. IN MARCH 2018 THEY INSTALLED THE FIBER AND TERMINATED IT IN MY OFFICE, AND FIVE (5) MONTHS AGO I RECEIVED THE EQUIPMENT TO FINISH THE CONNECT TO MY EQUIPTMENT IN MY OFFICE. FIVE WEEKS AGO TOMORROW A TECHNICIAN CAME HERE AND AFTER ABOUT 2 HOURS SHE STATED SHE WOULD HAVE TO HAVE HELP INSTALLING THE EQUIPTMENT.
SHE SAID SHE WOULD RETURN AND HAVE SOMEONE TO HELP HER. SHE LEFT AND I HAVE NOT SEEN ANYONE SINCE THEN.

SIDNEY M. JOHNSON SR.
OWNER
JOHNSON LASER WORKS

Very disappointed Vendor "Enjoy Dallas" represented AT&T at State of Texas, promised me a great promotion deal if I switched carriers I would receive a $250.00 gift card that could be used to pay towards my balance on TMoible or anything I wish to buy with it, so I left Tmobile with the promise I would receive promotional item, only to find out by the Local AT&T store that promotion was only for bundle accounts, then to find out "Enjoy Dallas" they only deliver the phone to AT&T new customer on your behalf per rep at AT&T store, "Enjoy Dallas" falsified information, if I would have known I would nNOT have moved to AT&T and now I am stuck with an IPhone 8 from Tmobile. I would have waited to switch over, as AT&T is a much better carrier but again disappointed with the false information supplied. I have attached a copy of my receipt showing new purchase at State Fair of Texas that lists that companies phone number.

On August 24th 2018 my wife and I derided to porches two new I phones and switch carriers from Verizon wireless to AT&T wireless since we already had AT&T Uvers and were told AT&T wireless had better service here in Florida. Well since the first day we have had the plan we have nothing but issues with drop calls inside and out side of our house that is located in Saint Johns Florida Zip Code 32259. I have spent hours of my time trying to resole the drop call issues by calling And talking to people that have I believe have tried to resole the issue. I have been to two different stores Best Buy and AT&T store and they admitted the service is bad in the location I live at. The AT&T store even new the area before I told him the Zip Code. What I cant understand is how is it that when I was offered the phone service at Costco no one advice me of bad service in that area. I would have stayed with Verizon instead of switching to AT&T. All of your dealers regardless of what store should inform the costumer of bad connection in areas they know the service will not work. In talking with your loyalty rep she told me their was nothing she could do for me since the phones need to be payed off to cancel my service. If you cant help me with the issue I should not have to pay for something I cant use. Please let me know how we can resolve this problem.

Jesus Calle

I have been trying to have my 95-year-old mother's landline transferred to an assisted living facility. I called a week in advance to request the service for Monday, Oct. 15th, then waited all that day for the phone to be connected, but absolutely NOTHING WAS DONE.

So, I called the next day and was told a new order had to be placed and that we would have to wait THREE MORE DAYS until Thursday, Oct. 18th. Once again, the day has come and gone, but NOTHING HAS BEEN DONE. The phone is not connected to my mother's new address, and I really have to wonder if a Transfer Order means anything at all.

This has caused enormous inconvenience to me and my elderly mother, who has not been able to move into her room as she cannot be left without access to a phone. If I could give AT&T negative stars I would do so. This is absolutely the worst experience I have ever had with a corporation--and it still isn't over...

I have gotten 3 phones in 2 months, same phone( iphoneX )and the 3rd phone is not doing what they said/promised me
it would do and they will not allow me to do my upgrade with a phone that works, I just do not think that it is fair that I have purchased a $1000 cell phone that I am unable to use it for what I bought it to do and At&t refuses to help me in any kind of way saying it is not their problem take the phone to Apple? it is not defective, it is not doing what they claimed it would do in the store, and if they would have told me that in the store then I would have chose a different upgrade option, I have been with AT&T for about 7 or more years and never had a problem until now I had to go through so many people and still got nothing solved and they were so rude and continued to read from what seemed like a script, even started a chat with a supervisor named Miguel in the loyalty department and he stopped chatting with me and left the session?? that was unacceptable to me there is no way a customer should be treated this way and I am a very, very, very unhappy customer!!! this is one of my 2 hour long chat sessions I had with Jason and Miguel below....... and the phone calls were no better! ridiculous!!!!!

Signed Disappointed!!

Tammie Fuller <tammie.fuller@ymail.com>
To Fuller Tammie Today at 2:37 PM

Agent: Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Customer: Loyalty department
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >So I can assist you further, please select a product I can help you with: <ul ><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "95f50147-a846-4e03-933e-0ce40fafa4e8" href = "$~~$636753017018257024$~~$#" >Wireless</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "4048f4ea-71e9-462f-94b4-c89fca1cd3bb" href = "$~~$636753017018259840$~~$#" >AT&T Internet</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "5cd13887-1114-4adc-bcba-91c1cf11095d" href = "$~~$636753017018261760$~~$#" >U-verse TV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "56a5031c-ed08-4e4c-8501-a8fc44b839b2" href = "$~~$636753017018263424$~~$#" >DIRECTV</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "a4cb3f43-cc0e-40e8-8f9d-7da21cf5caac" href = "$~~$636753017018265088$~~$#" >DSL</a></li><li ><a data-vtz-link-type = "Dialog" data-vtz-jump = "f2541f31-dcee-4f91-8016-7f2720788aba" href = "$~~$636753017018266624$~~$#" >AT&T Digital Phone</a></li></ul></span>
Customer: Wireless
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Got it. Please tell us your first name.</span>
Customer: Tammie
Agent: <span onclick = "window.inqFrame.Application.sendVALinkClicked(event);" >Thank you. Please wait as you are assigned to the next available specialist for cancellation requests.</span>
Customer: Ok
Customer: If I return my phone and cancel with you guys could you tell me what I would owe please ? Thank yoi
Agent: Hi! My name is Jason. I'm happy to help! Please give me a moment to review your request.
Customer: Ok
Agent: Thank you for waiting Tammie. I hope you're having a great day. Just to make sure I got your concern correct, you want to know the amount to cancel your account, am I correct?
Customer: Yea please
Agent: I'm sorry to read that, however I can help you to provide that information
Customer: Thank you and do guys have a remorse program?
Agent: The buyers remorse program is able to be used under the first 14 days of purchase of the devices.
Customer: I’m on my 3rd iPhone X and it is not working like my 7plus did I’ve only had this one for 2 months can I get a different upgrade?
Customer: Not the iphoneX
Agent: Let me check your account first, could you please give me the account number and passcode, you can check it on MyATT.com/Overview
Customer: Yea I did that all day yesterday without any satisfaction but I’ll let you look over the account.. thank you
Agent: Thank you for your patience on this, in order to be able to cehck your account I need the account number and passcode
Customer: 1972
Agent: Thank you
Agent: the passcode can be checked on MyATT.com/Overview, let me know once you get it
Customer: Are you wanting me to look at it?
Agent: Yes Tammie, is the way I'm able to pull up your account in my system, with the account number.
Customer: I’m in my account
Agent: Perfect, as you're in your account, could you please check the account number there?
Customer: Ok
Agent: Appreciate that Tammie.
Customer: 133004763114
Agent: Thank you.
Agent: One moment please.
Customer: Ok
Agent: Thank you.
Agent: I'm going to send you a one time security pin code, may I have teh best phone number fro you to get it?
Agent: the*
Customer: 5015484848
Agent: Perfect.
Agent: Can I have the pin?
Customer: 391128
Agent: Thank you.
Agent: One moment please.
Agent: Let me ask you a few questions to make sure I have the info to help with your request.
Customer: Sure
Agent: May I know what happened to the device that is not working?
Customer: It crashes my work apps and links
Agent: I see Tammie, and you contacted tech support yesterday to know the reason why device crashes the apps?
Customer: I’ve spoke with everyone in every department with no help no one seem to bothered with my problem at all...
Customer: I would just like to give the phone back and get away from this lease or get a phone that I’m happy with?
Agent: I see, it seems the line is covered under warranty until 8/2/2019. To be honest, I'll use the warranty as this is not a damaged made in your own, it seems is more like the device is not holding the usage of the apps.
Customer: I’m not sure but the phone has no damage at all I’ve had it less than 2 months
Customer: I would love to use the warranty or whatever I need to do to get it solved
Agent: In that case I highly recommend you to use the warranty as it seems a software damage, in that case I recommend you to call apple care. May I know if you tried to restore the device?
Customer: Yes I have hard and soft
Customer: Apple said that you guys would have to take the phone or buy it back or whatever and the. They will supply a new phone but they’re not going to pay for this phone do att and a new phone for me?
Agent: I see, in that case as this is a software damage I recommend you to contact apple care as the line is under warranty until 8/2/2019
Agent: Let me double check that, just to confirm, Apple told you ATT has to buy back the phone and they give you a new one?
Customer: How do I send you guys this phone ? That’s why I need the amount that I would have to pay because I am going to a different carrier as well?
Customer: Yea they did
Agent: As I shared with you the 14 days of purchase it can be returned, in this case Apple must do a replacement of the device for the same installments if you claim a replacement with apple care
Customer: I’m just going with someone else if you could please give me the amount to cancel this contract and send the phone back?
Agent: The amount to cancel the contract will be the remaining installments on the devices that is $2,323.30
Customer: The phone doesn’t cost that much? I only have 1 phone?
Agent: It seems you have one line reserved, the 0844 line
Customer: I was getting another line but I am not I will just do that with Verizon
Agent: One moment please.
Agent: May I know if you accept term and conditions of that line?
Customer: No I did not
Agent: In that case I recommend you to reject the terms and conditions, in that way the line and installments will be canceled for the reserved line. For the iPhone X will be $1,073.31
Customer: And when I return the device how much will I owe ?
Customer: Could you tell me how long I have been with att?
Agent: As are the remaining installments charged in your final bill, you don;t need to return the device. My system shared that the account is active since 2010
Agent: you don't*
Customer: I’m not paying for a phone that I can not use? I am returning it and just go with the other company?
Customer: Why would I have to pay for a phone I am returning to you?
Agent: As I shared with you the buyers remorse option works on the first 14 days. If you cancel the account you receive the remaining installments charged on your final bill and you can keep the device as you receive the charge for the remaining installments.
Customer: I understand that but within 2 months I’ve had to return 2 of the phones why would you guy not take this phone back due to it took me 1 months to get one that would even start working somewhat?? As being a loyal long customer?
Customer: I’ve never had so much trouble with getting a cell phone that worked before this is the 1st time and this is making me miserable!!
Agent: I'm just giving you the information of the processes, what you can do in that case is get the remaining installments charged and go to ATT store if they buy back the phone.
Customer: Regardless I’m not paying for a phone I’m unable to use?
Customer: So how do I go about returning the phone?
Customer: I will pay for early termination or whatever but not for a phone that I can not even use for what I bought it for?
Agent: Let me explain this better
Customer: I understand what your saying
Agent: You can return it if you want, however as you're paying the remaining installments of the phone to cancel the account. The phone will belong to you
Customer: I’m not paying for a phone that I can not use??
Agent: I mean, you can return it, however I'm not sure if they will send it back to you
Customer: Why would I pay for a phone that is no use to me?
Customer: So as me being a loyal customer you guys will not allow me to return this phone for a phone I could use?
Agent: Because is a legal commitment for the device, and the system will generate that charge, if you want as the device is not working, you can replace it with the warranty
Customer: I’ve had 5 lines at one!
Customer: Apple said that I had to return it you guys and then they would replace it?
Agent: I'm giving you the proper info regarding the process, the warranty is managed by the manufacturer
Customer: Can you see in the notes where I got the run around with this phone? I’ve had 3 that will not work and every one keeps sending me to someone else?
Customer: For 2 months!
Customer: Could I chat with a manager I understand the procedure but I can’t help that everybody is giving me the runs around with the phones!
Agent: I'm really sorry you went into this for a long time, however the ones that can replace the device under warranty is Apple Care.
Agent: One moment please.
Customer: Thank you
Agent: You're welcome. I'm discussing with my manager and as we manage the same tools and the same information, the option for you to get a replacement is with Apple Care
Customer: I understand that I am saying that everyone at the att Corp store assured me that this 3rd phone would work and it doesn’t do what they said it would do and I think I should get my upgrade option back to replace this phone
Customer: Because they said with no doubt hopefully this one would work!
Agent: As the line is advanced on installment's the system won't be able to apply a new upgrade on that, I completely understand your point, and makes sens you are frustrated as you thought it would work, to be honest, the best option for you is to contact Apple care and replacer it.
Customer: They told me I would have to contact you guys for an override on the upgrade option to replace it?
Customer: This is what I mean this is why it is past my 14 days!
Customer: So now I am stuck with a phone I have to pay for that I can not use it for what I bought it for?
Agent: I was working with my support team and they told me the same, it must to be applied for Apple Care, they replace the device having the same installments.
Customer: I have been to Apple 3 times they told me that you guys would have to take the phone back for me to upgrade?
Customer: So if I am stuck in the middle what do I do ?
Customer: I’m really frustrated at this point I just need someone to over ride my upgrade option so I can get a phone for what I need it for ... please
Customer: They did an override for me to get the second unworkable phone!
Customer: This shouldn’t have to be this hard!
Agent: I would love to do it Tammie, believe me I would love to do it from here, but the system doesn't allow me to override the installments as are advanced on the 3rd payment, I'm just giving you the information of the procedures to replace the device.
Customer: They did it on the second phone
Agent: May I know when did you get an override?
Customer: Which did not work either!
Agent: I understand.
Customer: On the second iphoneX I got all this witih 1 months and the still does not work
Agent: Let me check the notes again.
Customer: For what I need it for after they said it would!
Agent: Let me check the notes
Agent: One moment please.
Agent: Could you please give me the confirmation number of the override?
Customer: They did it the store I have no idea what it was???
Agent: From here I need all the confirmation of the processes, if you got that override at the store I recommend you to go to the store to get the process they did before
Customer: It was when we did the second phone because once again they sent me to apple and apple sent me back to the store!
Customer: They were on the phone with you guys?!
Customer: Why can you not see that information in the notes as well?
Customer: It’s only been 2 mo this?
Customer: 2 months!
Agent: Let me double check
Customer: Is there a manager available I really need to get this resolved ASAP and I’m sick of the run around?
Agent: As I shared with you, my manager will give you the same info as they manage the same tools
Customer: Ok well I need to chat with someone that will help me resolve my problem
Agent: One moment please.
Agent: I'm discussing whit manager about your concern.
Agent: with*
Agent: My manager is working with other case, please bear in the chat
Customer: Ok
Agent: Thank you.
Agent: Please give me a few minutes while I look into this.
Customer: Ok
Agent: Thank you.
Customer: Do you know if too will be an all day event as well?
Agent: My manager is preparing the system to take your concern now, please bear with me.
Customer: Sure
Agent: Perfect.
Agent: Thank you.
Agent: Just to recap, you chatted to override the installments of the device that is not working, I've shared the options to replace the device with the warranty with Apple Care and the amount to pay off the phone to cancel the account, now my manager will take your concern.
Customer: Thank uou
Agent: Good afternoon. I'm Miguel manager on the floor. I can see you were transferred because you want to have the installments removed, due to is not working. Am I right?
Customer: Yea or my upgrade option back
Agent: Well, this case is a warranty. You have to go to Apple and change the device. Your equipment has a warranty covered by the manufacturer.
Customer: The phone is not defective the 1st phone was saying it was stolen or something that I received from a corporate store, the 2nd would not charge and now the 3rd one is not downloading my apps correctly or how I need them to, so I went or Apple because the Corp store said to and Apple said to bring it to you guys and now I’m getting the same from you guys? I don’t understand why can not send this phone back and get my upgrade option back because I’ve been with you guys for a long time and I’ve never had an issue like this concerning getting a working phone?
Customer: Now I have to pay for a phone that I’m unable to use?
Customer: That’s not right and it’s not my fault that I’ve gone through 3 phones and none of them were working properly and it’s only been 2 months with 2 phones!
Customer: 3 phones
Agent: No worries, we help customers. When you want to return a device you have 14 days Buyer's Remorse. If you are out of that period, the Apple warranty is going to cover.
Agent: In this case you will be cover by Apple. All Apple devices have warranty.
Customer: But they are sending me to you guys they will not upgrade or exchange my phone until you guys take this phone back!?
Customer: So now what am I to do to get a phone that works the way the store PROMISED would work?
Agent: Are you sure you went to Apple? They always help you with that. That's the Apple warranty.
Customer: Yes 3 tmea
Agent: Please go there, and talk to a manager. Your device is an Apple, it has warranty directly with Apple.
Customer: Are you guys serious?
Agent: Sure. And we work with serious device providers.
Agent: They have warranty.
Customer: Why can you guy not give me my upgrade option back and take the defective phones that I am getting from your store?
Agent: Because the have a manufacturer warranty. That's the way we work with our device providers.
Customer: I live 45 mins away from the Apple store and i have been the 3 times this is horrible and I don’t understand if I got the phone from you guys why can I not return it to you?
Customer: There is no problem with the device other than it not downloading the apps I need for work like the att store said they would??
Agent: The first 14 days, is the Buyer's Remorse period. After that you are covered with manufacturer warranty. Apple will cover the warranty.
Customer: So what about the 2nd phone? I returned it to the store and they gave me the 2rd one that is not working like they said it would?
Customer: 3 phones in 2 months , really?
Customer: This is ridiculous how I have been a loyal customer and unable for you guys to fix this problem!
Agent: I see your point. However, our devices are covered by the manufacturer warranty. That's the way to do it.
Customer: Ok that’s fine I don’t have time to continually go to the Apple store that is over 40 miles away from me?
Customer: All I need is a phone to do what I need it to do
Agent: I see your point. However your device has Apple warranty. That's the way to do it.
Customer: Ok but I’ve been there for them to tell me that you guys ha e to take the phone back because it’s still in working condition!??
Customer: I’m still stuck in the middle when I know you guys can do the upgrade over ride like on the 2nd device o had that was defective
Agent: We only take devices back on the 14 days Buyer's Remorse period. After that the manufacturer warranty will apply. Your device is Apple, it has Apple warranty.
Customer: So why is so that you guys promised me this one would work and that is not happened yet
Customer: I understand that but this is Phone #3
Customer: No 1 or even 2
Customer: 3 in 2 months! I could’ve kept my old phone and been fine but I was talked into an upgrade/ cordless charger and a faceplate!!
Agent: We promise our devices work, if they have some issue, it will be covered by the 14 day Buyer's Remorse period. After that period it will be covered by the manufacturer warranty. Your device is Apple, it is covered by the Apple warranty.
Customer: Ok got that part but what am I to do when they say they can’t do anything about a promise that was made by att that the phone would work the way I needed it to and it doesn’t?
Customer: The second phone was after 14 days??
Agent: If your device has any issue; they will cover that.
Customer: This is all to much! I just need you guys to tell me how to return. The phone because I’m not paying a phone I can’t use and how to get out of this contract with you guys so maybe I can get help with people who car and are loyal to loyal customers
Customer: The devise is not defective it is not allowing the apps to download!
Customer: The ones I need to work like the store said they would!
Agent: You can only return the device in the Buyer's Remorse period 14 days. Now it is about warranty, it will be covered by Apple.
Customer: I did that!
Customer: And the only reason it has been this long is because att and Apple are sending back forth!
Agent: Actually. You can return the device only in the 14 day's buyer's remorse period.
Agent: With us you can return the equipment in the Buyer's Remorse period.
Agent: After that it will be manufacturer warranty.
Customer: So should have 28 day emotes period between the 3 phones or morw
Agent: It is only 14 days.
Customer: Per phone!
Customer: ???
Agent: Per the first one.
Customer: It’s not my fault that I am getting the phone from the store!
Customer: Corp store!
Agent: After that will be manufacturer warranty.
Agent: All our phones have manufacturer warranty.
Customer: Well if you the manger I need for you to fix this issue or get me to someone who can
Customer: Thank you
Agent: Only Apple can.
Customer: Well Apple said to return to you guys been there did that I’m not dealing with this any longer
Agent: You can only return it in the 14 days Buyer's Remorse period.
Agent: Now is Apple warranty.
Customer: Please get me to someone who can help me solve this issue it has been 2 months and I am not able to pay for a phone that is useless to me I should get what I pay foe’n
Agent: It will be Apple.
Customer: Ok let please speak with someone who can help me within att
Agent: Only Apple can.
Customer: No way I should have to have had 3 phone and non of them work no way’n
Customer: No I received the phone from att so I need to speak with someone there!
Customer: As per Apple!
Agent: I'm sorry for reading that. However it is manufacturer warranty. You have to talk to Apple.
Customer: Ok I need to speak with someone over you if you don’t mind
Customer: Thank you
Customer: There is no way anyone paying for a $1000 Phone and it doesn’t work like att said it would..
Customer: But you still try and make me take the phone!
Agent: I'm the manager on the floor. I'm the one to take this chats. There is no way to transfer this chat.
Customer: Please let me speak with someone who can help me
Agent: Only Apple can help you.
Customer: I know there is someone over you and I would like to speak with them
Customer: Thank you
Agent: I'm the manager to take this chats.
Customer: I need to get this fixed and I’m not going to be going back and forth I’ve did it for 1 months
Customer: Ok who do you report to’
Customer: I would like to speak with rhem
Customer: Them
Agent: I'm sorry. It has to be done by Apple.
Customer: Well Apple said you guys
Agent: This is manufacturers warranty.
Customer: Not if the phone is not defective it’s an att issue because you guys said that the phone would do what I needed it to
Customer: And continue to give me same phone that doesn’t work like you said it wouls
Customer: Would
Agent: I would love to tell you we can cover that warranty. However it is Apple the one to cover the warranty.
Customer: The devise is not defective as per Apple you guy sold me a dream that does not work like you said it would!
Customer: This is not a simple issue of a couple of hundred bucks we talking $1000 for a phone that doesn’t do what you promised me it would do!
Customer: Please let me speak with someone that can help me
Customer: I need to get this taken care of before 3 or 4 months come and it will definitely be too late
Agent: Then, if the device have no issues, why Apple gave you instructions about having installments remove by At&t? And have it returned? So your telling me, the device is in perfect conditions. Aren't you?
Customer: Yea the devise works it is not downloading my application that I need for work like my other iPhone did!! Apple said that you guys sold me a phone 3 times that you knew wouldn’t do that!! Not not the 10’
Customer: But you still sold it to me 3 ties!
Customer: Timea
Customer: Not 1 or 2 but 3 times!!
Customer: So how is that not you guys problem!????
Customer: Why is it so hard to take the phone back and replace it with something that will!!!!!!
Customer: Would you like if this were you with this problem for 2 months!
Customer: I’ve never had an issue like this with att!! Until NOW!
Agent: In this case, since the device is working properly; it is about the sales accessory. We take that escalation directly at the At&t store. With the store manager.
Customer: Paying for a phone is no problem I have been doing it for almost 10 years with out a problem
Customer: I don’t care I need the problem dealt with or I need to send the phone back and go somewhere else because I don’t want to pay for something I can not use?
Customer: Hello

Purchased a home in Jonas Ridge NC (6266 Sunny Dr, Jonas Ridge, NC 28657 that had existing AT&T DSL service as does the entire neighborhood since they are the only service supplier for internet and phone. There is no cell coverage in the area due to lack of towers and shape of the mountains. I have contacted customer service multiple times and gotten varied responses but primarily there is no service at the location. Now how can that be when the prior owner had service and my neighbors have AT&T services. Neighbors have called and are told there is no plan to discontinue coverage. We have been made aware from others that once a customer cancels coverage for such as a house sale service is denied to the purchaser. So basically they are shutting down service one at a time. Since AT&T is the "only" provider this is inconceivable and highly unethical. We have no access to 911 services so this is putting people in potential life and death situations. Fire and EMS is no good if you can't contact them. It appears that the refusal to supply at least a basic line style phone is a FCC violation and a huge public relations issue for AT&T. I have contacted the local board of commissioners for Burke County and state Senator Blackwell and none of them were aware of this issue and are highly concerned. Mr. Blackwells office has contacted the AT&T lobbyist and they said they were unaware of this situation also. I just can't believe AT&T would do this to a community that has no other viable options for at least basic phone service to reach 911 services. My wife is kidney transplant patient and I have 3 hear stents. This is not a laughing matter as one of the costumer services reps thought and actually laughed at me. I hope hope AT&T will reconsider their stance on this life threatening issue.

Customer service is HORRIBLE AND COMPLETE WASTE OF TIME.. Get people who not only can speak, but understand ENGLISH! Was on the phone 1st time 38 mins..nothing resolved, second time 27 mins. All I'm trying to do is FIND OUT TRACKING OF RECIVIER BEING SHIPPED..sounds pretty simply, IT WAS ANYTHING BUT NEVER DID GET AN ANSWER!!. READY TO CANCEL AND GO WITH DIFFERENT company..dish, xfinty..we have had direct tv since 2002 and pay 163.00 a month and you can't even track down a reciever,.!!!!

Could you please add a zero star? ATT has ruined my credit because they cannot get their billing right!! All because I have a dsl account
for internet and direct tv. They aren't happy that I don't have U-verse, so they can't get my account right. This is the worst company I have
ever dealt with!

Unfortunately my development in SE Georgia has 2 internet options: AT&T DSL or Satellite both of which are awful. However, when I moved here in April 2018, I chose to go with AT&T DSL. Well, that may have been a mistake. Let's go right to the chase. I have to reset my modem at least once a day to keep connected. It is not uncommon to be working on an email or browsing or ordering something, etc to see the famous "Internet not connected" note flash on my screen. OK, then you go to the modem and unplug the power for 10 seconds and plug it back in....go back to the computer or whatever you are using and wait for it to connect which it pretty much always does.

I have checked out the line on your website....i have had your phone reps check out the line....i have had numerous service calls check out the line. All say it is ok. on the last service call the tech was here for quite a while....did what i thought was a good job of checking everything and then he replaced the modem. he said that he found nothing wrong. was not 2 hrs later, it went down again.

could it possibly be the Hub?? and the Fred Flintstone era DSL equipment you are probably using??? let me be clear that I am not complaining about any service techs....they all have been friendly and what i would say is thorough...

Look, first off I am paying for a service i do not want (DSL) but being the only option i am locked in to you guys. so what will it take to fix my problem?? If you do not or cannot fix this then I want a discounted rate for this service. simply i am not getting what i am paying for. if it continues like it is now, then i am asking for a 50% discount on my plan.

Finally, what will it take to have you provide a better system in my development?? U-verse?? i am told that this capability is a mere 1/2 mile up the road in another development. as soon as a new isp comes in here, i can almost guarantee that you will lose every customer you have in here.

Richard Redolphy
155 Saddle Brooke Trace
Brunswick, GA 31525
rjr7852602@gmail.com
607-349-0643

I will get straight to the point: Account number 288143197; Karen Glass date for installation of Direct TV and Phone September 14th. Jason the installer phone 858-230-5496 was shown the wiring and cable panel of the house by me Walter Glass. Jason states he could not install because Cox the current provider for cable, phone and internet had to identify the data line or internet. Jason stated to call them then call him when Cox had completed the service. What he said made sense at the time. Jason called his supervisor Brandon, spelling uncertain, 858-705-4383 to inform.
Cox tech, Richard, at home September 18th. Shown same cable panel he stated that the Cox line was already tagged for identification and stated the installer could have completed the installation without Cox service to identify the data line. I called Jason left text he responded and communicated with Tech Richard, problem solved.
Jason had told me to call him or his supervisor Brandon and another appointment would be set for installation. I called Brandon same day as Cox appointment, but no response sent several texts no response, called 800-288-2020 per Brandon voice mail and set another install date for September 19th, on that date no show. At approximately 2:30 pm arrived at AT&T store located at 3030 Plaza Bonita Rd. Suite 1470 National City Ca. 91950 irate and upset.
There is so much wrong with this transaction: There is no accountability and a gap in the lines of communication between sales, installation and customer service. This gap allows dropped installation issues and customer service errors to go unresolved. The difficulty of knowing which department is responsible for compliance is a mystery to this writer. Anonymity gives confidence that no one person is responsible.
If increasing customer base is not important then perhaps choosing AT&T was an error. The installation phrase of the sales agreement or contract is crucial for legal performance of the contract. AT&T has not performed. Is there a reasonable explanation that convinces me that this situation is a rare occurrence or an indicator of deeper systemic problems?
The store manager Flor Hernandez 619-267-4964, while back tracking the customer order discovered that the appointment was never set for September 19th and that there were two installation orders one for Direct TV and phone the other for TV only. Flor scheduled install for this morning 8 to 12 September 20th. Flor took command of a problematic situation created by company promotion, mishandled by installation and customer service that suddenly dropped upon her for resolution. Flor took the time to make the necessary inquiries up to her managerial authoritative limit for immediacy. I asked her how can I know the install will happen, she responded you have to take my word, trust me. Flor personalized her integrity with me and frankly saved the sale.

LIARS, LIARS, LIARS !!!!!!!!!!!!!!!!!!!!!!!!!!! REFERB PHONES,NOT NEW, YOU PAY FOR UNLIMITED BUT IT'S NOT UNLIMITED

Customer service number 800-288-2020 is a joke, takes forever to get connected and when you get someone it's always someone overseas which means you play hell trying to understand them. They say they can help you but they can't, not even close. So you waste more time listening to their bullshit on how to fix your problem. Finally I got mad and the idiot gave up and scheduled a tech to come to my house. The tech called me to tell me he was on his way and he actually figured the problem out before he got here, so when he comes in it takes him 1 min. and sure enough he was right. Bring these jobs back to the USA and quit pissing off your customers. If you people who hold executive positions had to go through this circus of errors you'd sure as hell jump into action and correct things. ALSO, GET THAT BEIN SPORTS STATION BACK ON AND STOP THE BULLSHIT I'M MISSING LA LIGA GAMES AND I'M LOOKING TO DROP YOU NUTS

I have been a customer for over 13 years and lately the customer service has been horrible. This company no longer have any type of loyalty for their customers. I can't pay today, and I know it can be done but they are refusing. I will be leaving ATT today.

After spending 4+ hours calling AT&T and my bank over a charge back of $160, I called in again on 8/30/18 at 3:10 ET to try and locate the source of the problem. I got on the phone with Rodrigo Godoy #RG5947 out of the Salt Lake City call center. Mr. Godoy was beyond reprehensible in how he handled my request. He engaged me like I was clueless and stupid. I told him the reason for my call. He asked "what bill period is it for". I responded with not being sure which statement the charge back was applied to. I've been told by at least 5 different employees something completely different every time I've called in the past week and a half. I expressed my frustration. He responded very inappropriately with "well you don't even know what bill its applied to, what do you want me to do?" I said 'excuse me". He repeated himself. I said "I'm not sure, this is all confusing, that's why I'm calling. Look it up". After he was continually rude I asked to speak to his manager. He wouldn't transfer me. He just kept telling me no. I asked for his name. He said that he already gave me that info. I asked for his employee number and he pretended not to have one. I told him I hope these calls are recorded because I can and will complain. He said 'I hope you do." This person does not belong in any of your call centers. The customer service department is a nightmare to contact in the 1st place. Mr. Godoy provided absolutely 100% 0 assistance in what I needed solved. This remind you is after I've spent 4+ hours on the phone with your company trying to resolve my issue. I know no one's perfect, but the complete lack of effort and the total disrespect I felt from Rodrigo is inexcusable. I pay your company too much money every month to be treated like that. I hope this matter is resolved appropriately. I've never made a formal complaint in my life. I usually just move on with my day. This guy is the worst rep I've ever talked to at any call center. EVER.

Sir,
I have disabled data on my lines(3).But I have been charged roaming fee for an amount of $1620.I contacted chat service before going on vacation and in the mid of the vacation too to disable my roaming.
I switched off data in my phones too.It was not my fault.I need help in this regard. I contacted Social Media Service and they said that they will add international pass and will reduce the amount. But called again and said that the request has not been approved. Please help me.My ph number is2012334795.
-Thanks
-Mohan

This started on Monday, we were looking to trade in one of our phones the one that ends in 9611, we went to Sams club saturday which offered some perks to get a phone or trade in, so we signed up. I looked on ATT sight which said how much we had to pay I called the rep was going to process it, but said we had to do it at an att store, which I said we do not want to deal with an att store we had a couple rude reps and chose to go elsewhere he said then cant to do, end of conversaiton. Called and spoke to someone else said no trade in allowed had to pay full amount, so end of that conversation. Next day called was speaking with a rep explained everything and she disconnected the call. called again, spoke with someone she said ok told me how much we had to pay for trade in, processed everything was sending us a label to send the phone back went back to sams club everything was fine until the final process and we were flagged that we had to pay the remainder of the phone, which we were only doing the trade in so we could not do it ( lost out on a Sam Club credit of $350.00). I then called att again and the rep said oh you cant do a trade in until the phone is returned and back in our warehouse, which that was a new one. Then I looked up my account and I had a balance due, which after 3 calls this morning I finally got a rep that fixed my account. I am very disappointed with ATT your very poor customer service that we have received. I have been a customer for many many years and am so disappointed with ATT and there poor training of there reps this has been nothing but a headache I had asked to speak to a superv. or have a call back and never received a call back. I am a very unsatisfied customer.

Jan 13, 2018 Bill due $124.88 Paid rec'ng TV, Internet & ph. scvs- same $124.88 through 6/18. July 14,2018 bill is $204.9l; 7-3-18 I call to query increase in bill I spoke to Arvin discuss Direct TV no signal always and why the jump in payment; told the special was stopped?? Never knew I had a special?. I ask Direct TV to give me basic that I could afford that's when I rec'd $124.88. I called AT&T on 7-13-18 I spoke with Fatima she told me to get UVERSE TV it would be better. She never informed me that my 2 years contract with Direct TV was complete;she encouraged UVERSE-TV was better. Fatima never said I would miss 2 days without TV, internet, or a phone. Fatima never told me I would be charged ($391.58) to install UVERSE-TV Fatima stated as though it was a non-chargeable switch from Direct TV to UVERSE-TV because AT&T worked with both. This was a SENIOR CITIZEN SCAM? I was deceived and violated there should not B A hidden agenda Cost of installment should be stated at the being,.

President of AT&T and anyone who will listen,

Where to begin, I am hoping I will be able to finally get some help! After being with ATT & Directv for my 2 years, my bill almost double in price. When I called to see what could be done to get my bill back down to or at least close to my original bill. I was told the best they could do was a 5.00 discount, I quickly found another cable company to go with at a much better price. They came out and had everything set up except for the phone, they were waiting for ATT to release my Phone number. After being without a home phone for 2 weeks, I found out that ATT was refusing to release my number. So I called the company myself to get it released. I was passed around for 20 minutes before I was put in contact with Anthony Powers, he ask me if I would tell him why I left ATT to begin with. After discussing it he made me an offer I couldn’t pass up. (see attached file) u200 TV, 25 mbps and VoIp for 139.99, internet would be reduce to 10. 00 a month so the bill would be down to 109.99, plus a 100.00 credit on my first bill and a 200.00 VISA rewards card. So once again I cancelled what I had with the other company and made arrangements to get ATT back. Everything went fine until I received my first bill and it was 80.00 more the expected. Once again, I start calling, but nobody had any idea what I was talking about, I was told to take my bill into the store and ask someone to take a look at it. When I tried to do that I was told they couldn’t/wouldn’t look at my bill. So, I called ATT back again they were no help, I was told there was no Anthony Powers with the company. My daughter had dealt with an employee at the MWC Store that was real helpful when she had an problem, so she made an appointment with her. She looked things up and got some got things figured. The 100.00 credit was being applied and should show up on the next bill. She also thought she had fixed the bill the way it was supposed to be according to Mr. Power’s email. She gave us the website to check the progress of the 200.00 visa card and the website to set up tax exempt on the account. I have 100% tax free card and had it applied to the old account but when I called to have it applied to this account I was told they could not do it over the phone and I would have to go into the store and have them do. When I went into the store can you guess what they told me? You guessed it, they can’t do it in store. So I went to the website they gave me and filled it all out and have yet to hear anything about it and no one seems to know how to find out. When I did it on my old account I did it over the phone and they had me take a copy of the tax exempt card to the store and have them verify it.
Imagine my surprise when I got my next bill and it was for 283.00, no tax exempt, no 100.00 credit and my u200 was changed to family (not getting all the channels I was promised). I got on the phone and called ATT to find out what in the world happened to deal I was supposed to be getting. I was on the phone for THREE hours straight, passed around to 6 different departments and got absolutely nowhere. I finally had had enough I was making myself sick, so I just hung up.
After doing some searching my daughter found that the 100.00 credit was applied to my OLD direct tv account. We made another appointment with the MWC store and the same employee. She couldn’t believe what she was seeing either. She started making phone calls on my behalf only to find that the computers were down, and they would not be able to help with any answers. Next, she called the rewards center to check on that, and found that there was no record of the 200.00 Visa but he would put it though immediately, as he was starting to do it the computers went down on him, but he said he had all the info and would put it though as soon as they were back up and running. That was on Monday and nothing has been settled or fixed to my satisfaction. I am an 80-year-old widow and do not need this kind of stress, I have literarily made myself sick. Due to all the stress of this I have developed Shingles which is very painful and can last a long time.

I really hope you will take the time to look this over and be able to help me.
I want the deal promised to me my Anthony Powers, my bill is due soon, so I really need to get this figured out ASAP!! If it can not be done then I will just cancel everything, phone, internet, cable and get an old fashion antenna.

Linda Rutledge
405-606-1896
Account # 285720160

• From: "POWER, ANTHONY C" <ap759k@att.com>
Date: June 12, 2018 at 7:12:09 PM CDT
To: "la.rutledge@yahoo.com" <la.rutledge@yahoo.com>
Subject: AT&T
Hello Linda, This is Tony from AT&T. We spoke regarding giving us a second chance at your business. I know you wanted me to send you something in writing regarding our package options. So what I was able to come up with was a plan for u200 TV, 25 mbps and VoIP. Would come to 139.99. But the important thing is that we have the access program with AT&T. The access program Linda is a program we offer for senior citizens who are either retired, receiving social security benefits. I wanted to mention that as well because with that program your internet would reduce to $10 a month versus $40 so it would come to 109.99. I hope this information helps and I really hope to have you back as a customer. I also mentioned that I would provide a $100 credit to your account and send out a $200 VISA rewards card.

My installation date was for the 31st between 8-12. NO ONE SHOWED! NO ONE CALLED! Starting @ 1:30, I kept calling customer service (term used loosely) & was told repeatedly that they were on their way to my house. At 7:00, my call was answered with the fact that they might still come, but best to set up another appointment for August 16th just in case they didn't make it. This would leave me without contact with the outside world for over 2 weeks! After requesting a supervisor, the girl changed her tune, & said they would be there SOMETIME tomorrow. No 4 hour window, just SOMETIME tomorrow. I had already spent 12 HOURS waiting for the tech that was supposedly on his way! The install was completed the next morning without the promised call when they were on their way. This is after 10 hours spent on the phone trying to get an honest answer. I would have been UPSET by the overscheduling delay, but to be lied to & waste my whole day is inexcusable. I couldn't walk my dog or do anything in fear that they would show & then leave. Also, I was supposed to receive a free sound bar - didn't happen.

Direct TV (I had signed up for the triple play package) did do the installation when promised, however no call letting me know they were on their way either. After spending MORE TIME on the phone, I find my local NBC channel 8 is not in HD. Had this been clarified in your published brochures, I would NEVER have switched. Their installation person had me sign electronically 3 times, once to add on a protection plan. He never said this was at an additional cost. It took 3 calls to DirectTV to get this cancelled. I am assured it will not appear on my bill.

This has been a complete NIGHTMARE - I expect some compensation for causing me all this unnecessary grief & wasting my time. I want my free sound bar as well. Please contact me @ 616 647-5397.

I am getting 20 to 30 phone calls everyday from unknown phone numbers. In addition i am now getting calls from government official staff members enticing me to vote for their candidate. This is pure harassment. This is not my first complaint to ATT concerning unwanted phone calls. Either ATT STOP THESE CALLS OR GIVE ME SOMETHING TO STOP THEM MYSELF. I am paying ATT over $5000 anuualyl and I demand these harassment phone calls to stop. If not, I will cancel my phone service with ATT.

We NEVER answer these "phone numbers" but they persist to keep calling. THERE MUST BE some way to stop this.

I am a retired employee. I was receiving a monthly concession for the last 18 years till I received a letter stating that concession would end at the end of July 2018 and a new concession is being offered for monthly long distance service. All I had to do was call a certain phone number and sign up. So I have been calling 877-377-9010 (a retiree and employee service center) for 3 weeks and every one of the agents that answered did not know what I was talking about. I was told numerous times that I would get a return call in 24 hours (they never came) or was told to call a different 800 number for help cause they don't do that. That would be 4 different numbers but they all said the same thing and referred me back to the original number. The offer to sign up is ending tomorrow, 7/31, so I called one more time and demanded to talk to a supervisor. Again I was told that somebody would call me back. Now it's nearing the end of the business day and not a call has come through. Is this the way the company saves money nowadays? Can this be the way retiree's perc's are ended and shuffled out the back door? Is anybody listening anymore?

HELLO AT&T WAS PUTTING IN NEW CABLE LINES WHERE I LIVE AND DAMAGED MY SPRINKLER SYSTEM I LIVE AT 818-KILLIAN STATION DR
COLUMBIA SC 29229 PHONE 803-888-6140 I HAVE TRIED TO CALL LUNA GARCIA AT 469-213-4344 AND HER E-MAIL IS l564V@att.com SHE HAS NOT RESPONDED TO ME THANKS FOR LISTENING

I signed up for auto pay and was confirmed by AT&T that payments would be deducted from my checking account beginning May 16 2018. For some reason it wasn't nor was I notified of any problem. June's statement indicated payment would be deducted from my checking account on June 16, again it wasn't and I was not notified of any problems. I received a past due notice issue date June 27 with a total due of $172.81 that would be deducted through auto pay on July 16, it wasn't and again I was not informed of any problem with auto pay. I called customer service and explained everything I've written here and that a check had already been mailed out on Monday July 23. I also said I wanted to be taken off of auto pay since you couldn't get it right and never notified me of any problems with auto pay. The customer service agent informed me that I have to pay a late fee of $5.75 and a $40.00 fee to reconnect if my phone is turned off. The next day, Tuesday July 24 my wife and I noticed our phones no longer worked. If you keep payment records, check back and you will find I never skipped a payment nor was ever late making one. The check I sent to make payment was written from the same checking account as the auto pay would debit and there was never a problem for you cashing it. I feel your lack of customer service in this matter is unjust in this matter and I should not have to pay these fees, our phones reconnected, and credit given for the time our phones could not be used. I feel this error was on your part not ours and I feel we should not be penalized for your mistake!

Account # 436049521751 The account is under my wife's name, Jocelyne Berry.
I hope you take care of this right away.
One very dissatisfied customer,

Ralph Berry

My husband called around 730 to change his number from a pa to a nj number. Plus lots of harassing telemarketers calling. The lady hung up on him and shut his phone off? In the meantime i had no idea he is 2 hours away at work. I tryed calling him to tell him we had a emergency here with his young daughter. He finally called on his lunch using a office phone to tell me why his phone is off. I then tryed calling customer service to see what is going on? A markus a lady was given to me. And it was the worse experience i ever had under the stress i was under. My husband pays the phones. I have no pin or codes to give or get he was at work with no cell! She would not give me her name at first or transfer me as i had asked?? Very rude and poor business. I asked for a manager or supervisor and this lady played me on the phone. Im very upset with the whole situation .

AT&T send my bill July 12, I receive on July 23 and it is due 11 days later. So it takes 11 days to reach them and a few days to clear, so what do the crooks do??? They slap you with a 20% late charge. Way to grow your business... and you want me to sign up for DTV and all the other mediocre services you provide? No way!

Why is it that when I get my bill EVERY THING ON IT IS DARK BLACK AND LARGE IN SIZE ---------------EXCEPT the account Number which A person My age has to take it to someone to read it for me or find a MAGNIFYING GLASS TO READ IT ...CANT IT BE PRINTED TO A SIZE THAT CAN BE READ YOU HAVE NO TRUBLE PRINTING THE AMOUNT I OWE 50.... TIMES LARGER THAN MY ACCOUNT NUMBER,,,, WHY WOULD YOU TELL ME TO INCLUDE MY ACCOUNT NUMBER ON MY CHECKS WHEN YOU DONT THINK IT IS INPORTANT ENOUGH TO PRINT IN A SIZE THAT CAN BE READ

Account #286200382
I was scheduled for Installation of Wireless Internet today 07/18/2018 and the Tech did not make the appointment. He indicated he called a (812 number) which is not my number on file, the Tech is a flat out liar, he never was at the service location. He was suppose to be there between 1-3 pm and fail to attend. I had to pay someone to be there all day and your Tech fail to show up and lied about calling me. No email from ATT what so ever about this mishap. No phone call or anything, If I wouldn't have called them , they would not say anything.

Now I am rescheduled for tomorrow 07/19/2018 from 11 am -1 pm and the people who answer the phones never know what's going on. They fail to let you speak with a Supervisor. I don't trust anything that those rep say, its freaking horrible. At this point I been with you guys for years and I don't feel your company provided good customer service , technical support , or installation anymore. This is outrageous and to have representative not be able to help is even more horrible. If my service is not installed tomorrow, I will cancel all my accounts with your company. I need a call back from a Manager/Supervisor like I been requesting for the past 8 hours. Contact # 469-359-0601

I have been a good customer of AT&T for 25 - 30 years. My services include 3 mobile phones, 2 Galaxy pads, internet, Direct TV and landline phone. Almost without exception, my bills are paid before they are due. Within the last month, I've experienced an issue that I believe should be elevated before it becomes anymore convoluted.

Upon receiving my Jun 10 - July 09 bill ($617.04), I called AT&T to inquire about whether there was an international calling plan that I might add to my account. I explained that my daughter was required to make and receive several international calls to Tanzania, East Africa during the billed period (86 minutes usage). Her father (age 76) lives in Tanzania and was very ill. She thought he might have to return to the US for medical care. In my initial call, I spoke with "Marion" or "Marianne" and she was very helpful. She offered a plan that is $5/month plus $.55/minute usage and indicated that my bill would be adjusted to reflect the new plan and a new balance. I accepted the plan. She then transferred me to "Emerson in International customer service" for authorization. Emerson spoke with his supervisor and the supervisor approved another new balance based on the new plan and a new adjustment amount. Emerson indicated that I would receive some type of communication within the next few days. I did not so I called again. This time I spoke with Colin on 7/1. He looked into my account and said I should receive a call within 4 - 5 days with the amount I would need to pay by July 13. Unfortunately, once again, I heard from NO one! So on July 13, I paid the entire bill of $617.04. Please note: in every call I asked the rep if I should go ahead and pay the entire billed amount and we could settle the adjustment issue on the next billing period. Each one of them said "No"... Today, I spoke with Adrian to verify that the new international calling plan was, indeed, added to my account. Well, guess what, it HAD NOT BEEN ADDED. Adrian indicated that he added it today (7/18) and to call back when I received the next bill and any international call charges would be made retroactive to 7/1/18, when I spoke with Colin.

Please let me say how disappointed and extremely frustrated I am with AT&T at this point. Since AT&T indicates that all calls are recorded, I will appreciate receiving a call or email from someone in management who can verify all of the foregoing and especially confirm my enrollment in the international calling feature. I am a Senior on a pension and social security and I cannot afford to pay $617 per month and more for mobile telephone service. Thank you in advance for your assistance.

I did NOT even want to give one star. That might give the impression that I was even remotely satisfied with the performance of the AT&T customer service rep that I have been dealing with for over ONE MONTH. Lightening hit a pole in my yard and I have not had internet, phone or cable since that day. UNBELIEVABLE! I have called every single day for 30 days and they still will not come out to fix the problem. All I have been able to get to get a massive run around from every person at the call center. I understand that they are busy, but there should be a department that they could transfer me to, that handles certain calls, like mine, with some sort of detailed assessment to find out what has happened and how to fix it. Instead, I am disconnected rudely or transferred to having to leave a voice message that says someone will call you back. They WILL NEVER, NEVER call you back. They are the only cable company that runs service where I live, so I don't know what I an suppose to do. I would NEVER EVER recommend AT&T to anyone who could be sitting at home and have the unfortunate luck of lighting hitting a pole because you now are off the GRID. Especially in ATT&T EYES

July 12, 2018

AT&T sold my pastor and wife an iPhone 8 (buy one get one) in January 2018. The Rep told him that his wife could keep her current phone number (She had been a long termed customer), but they gave her a new anyway. They ended up paying for three phone bills since January 2018. They overpaid a minimum of $550 for the old number which should have been disconnected.

AT&T said it was their fault that they should have cancel the old number because in order to take advantage of the getting an additional phone you had to get a new phone number. She could not use her long termed old number. Both are long termed customers of AT&T. But we won’t be one for long.

I was on a 3 way call with pastor and AT&T and heard the reps say you can keep you old number. It was not noted in the files and AT&T said she did not asked for her old number to be disconnected. Pastor had been on line with AT&T for two days and spoke with 11 Reps in 8 hours. Some reps are just incompetent. We call the 800.331.0500 for complaints and this is the kicker. At this number a guy name Bruno say, I will have to transfer because I don’t change account. Also at this number, I got a Toni who put me on hold for 4 hours. She never came back and I finally hung up. On July 10th, I had spoken with 8 reps and their story was not consistent and they didn’t know what to do. I wonder whether their names were correct.

I am beginning to believe all the thousands of complaints about AT&T. That it is a scam for profits business. Our phone bills have continues to increase every month while we are using them the same with no changes to the services.

Finally, I talk with a second Bruno, he said, that AT&T had changed and we don’t care if you leave. I will give you up to two months credit because the account notes doesn’t show a request to cancel the old number. This is just good will. It seems that all the bureaucracy is for the benefit of AT&T and customer are left out. In my research, I’ve found that complaints made about AT&T are rarely solved and it appears that most complaints are ruled in favor of AT&T.

I spoke with a rep regarding my telephone bill. I have been a customer for about 17 years. I had some concerns about my bill and a credit that a sales rep told me I could get if I were to call customer service, which I did. The male rep I spoke with on 07/11/2018 was extremely rude he kept cutting me off and over talking me. He had way to much "sass" in his voice, and lack understanding which made me completely feel as if my concern didn't matter. He put the manager on the phone, and he didn't try to help at all. This is the worst customer service call I've ever had from at&t which left me crying because the rep was so rude! And nothing got resolved.

I just came from the AT&T store in ElDorado, Ks. I went there to see about getting my cracked screen protector replaced. When I first got my iphone from you the clerk asked if I wanted a screen protector put on the phone, i said yes. She never said the protector would need to be registered to get the warranty. Later I cracked the screen and when I went to have it replaced I found out it would cost me $50. The clerk at the time asked about registering the new screen protector with Gadget Guard and I asked her to go ahead and do it. This afternoon I went to see about getting a new screen the clerks claimed they could find no registration. The clerks were not only not very helpful but acted like I had never registered the screen. I know the screen was registered by the clerk after the first one was replaced, it makes absolutely no sense that we would not have registered the screen after the first broken one. When I could not remember the password to get to the Gadget Guard account they claimed my e-mail address was no good, I can assure there is nothing wrong with my e-mail address. I am being told that the only way I would get a screen protector is pay $50. I know I was registered and feel that the clerks were trying to take advantage of me. My account no. is 444019670.
Thank You
Larry Doornbos

I applied online for service, was approved had to pay a small amount. amount was paid, went to store to pick up merchandise and was told had to pay 500. i was approved in the morning and mid afternoon was not i have emails saying was on zero down payment. and now i cant get my phones. its sad that people get treated like this and cant even speak to someone of higher authority.

Have the unlimited plan worked great went and got a new phone now this unlimited plan has a limit and it made my hotspot absolutely worthless after 10 gb that wasn’t in the plan we paid for have been customers for decades and this is how they treat us? Upgrade your phone and downgrade your plan? $1000 phone that I can’t truly enjoy because the hotspot is worthless not what I call good service. Speaking of service we’ll that isn’t great either.

I scheduled a repair appointment because I wasn't getting anywhere near the speeds promised I currently have the 1000 Mbps plan and was only getting 250-400 Mbps the appointment was suppose to be between 10 am and 12 noon. It currently is 1:45 pm and they still have not arrived.

my uverse has not worked for weeks and I have called and complained and no one fixes this problem. Mark a service tech installed another service and charged me again and it is still not working. I want credit for the month of June. I also want a service tech to CALL ME before he comes, not to show up when I am out of the office. This is ridiculous. The service is terrible. The ban # 285544238.I want a credit for all the time of non-use. Donna Makowski

I received an administrative broadcast from ATT regarding an application today
(June 27, 2017.) Your technical support is familiar with this broadcast and could not assist me.

I had previously requested that ATT not call or email me about selling products or service, yet you disregarded my request and force this message on me and taking up my time for the past 4 hours to get the mess you made cleared up.

Just as soon as I can find another carrier, you have lost me as a customer. You failed to respect my request to not contact me, especially to sell a products and services and then made it impossible for me to delete the message.

The call was spoofed on my caller ID that showed it came for Allstate Insurance.
of which I am not a customer.

This voice mail cannot be deleted by me using the regular way from my phone voice mail. I had requested that ATT not call me or email for any product. I am furious and will file a complaint. You are just like all the other business no respect for the customer.

June 2018 - I called AT&T to let them know that the address they had on file for me had the incorrect house number. I spoke with a representative who kept questioning if I wanted to move my internet service to another location. He could not grasp the concept that I was simply calling to correct a clerical error. I asked to speak with a supervisor after 30 minutes or so and was quickly told that the steps that had been taken were the correct ones. I was told that their system required that they disconnect my service from the "old address" and then reconnect my service to the "new" address. I was told that I may have a brief period of time where I did not have internet access while the system "moved" the services to the "new" address. Remember, that I did not actually move anywhere. The equipment never left my house... I simply wanted to correct the house number they had on file for me.

1 week later
Tuesday - I came home from work and my internet service was not working. I called AT&T to speak with resolve the issue and was told that my services were disconnected because I was moving to another location. I spent another 2hours on the phone with some poor tech guy until he finally said there was nothing more he could do. He suggested I call back the next morning when the correct people would be in the office.

Wednesday, Thursday, Friday, Saturday - Each day this week I have called, spent about 2 hours each day on the phone, and spoken with 2 to 4 different people each call to try to get this resolved. EVERY person I spoke with said one of two things... 1. I will get to the bottom of this and you will have internet shortly... OR 2. I need to dig into this, contact the "back department", and you will receive a call within a few hours with an update. I have. I have not received a single call back and, you guessed it, It's Saturday and I still don't have internet.

The most frustrating thing about this situation is that there is no one accountable at AT&T. Each time I call I speak to a new person, and have to spend 20 minutes reviewing what has happened so far. Then, an hour or more later, I get off the phone with that person (or multiple people) and they are off the hook. There is no follow up, no need for them to every question or check to see if their customer's issue had been resolved.

AT&T,,, please help me. I don't know what else to do here. Unfortunately, AT&T is the only internet service provider in my area so I don;t have the option of going with someone else.

Have called 5 times...…….Can't get anyone that speaks good English...…..asked to be switched to someone in the U.S...…….response..call back please...…. Unbelievable that a corp. as large as you has such bad manners...…..never again...…….

I had Uverse installed in my new home in March 2018. After 2 weeks a TV issue appeared, could not access recordings or pause a live viewing. Tech came and fixed it, said it was a bad box. Same issue returned this past Sunday (no recordings access, no pause). Tech comes Tuesday. End result without consulting me, he deletes all my recordings on the grounds the disc was full (it wasn't), 2 of those recordings I needed for work (3 of those service calls were Sunday-Wednesday this week). Not 10 minutes after he leaves I lose Internet. Another call to "customer service". Eventually get the Internet back. I return to the TV and THE SAME ISSUES ALLEGEDLY JUST FIXED! Except now in addition to the recordings/pause issues, I can't record at all. For the third time this week I call. I'm told a tech will be here between 4-8pm last night (Thursday, June 14). NO ONE CAME AND NO ONE CALLED!
Rating ATT with 1 star is 5 stars too high.

Our landline is out of service. No dial tone and the phone doesn't ring when called. I checked and there is no dial tone at the service box on the side of the house (the demarcation). I found it very difficult to report the repair issue to AT&T. When 611 is called you are put through various levels of automated nonsense before being routed to the wrong person, generally in the sales department. Finally got through to a human who made a repair appointment 4 days out with a 4 hour window. On the appointed day no one showed up and no one called. Called back to complain and AT&T has no record of either the repair request or service appointment. So I made another appointment, 4 days out and with a 4 hour window. I waited all day and no one from AT&T showed up. Tried to call AT&T, but by then their call center was closed. Today is Saturday, they will reopen on Monday. I will call on Monday and make another appointment. I will wait all day and they will probably not show up again. It's not like they can't find us. Their RT is at the end of my driveway. Meanwhile, we will continue to get billed for the phone service that we don't really have - payment for which they will continue to demand on, or before the due date...

I am so extremely disheartened with AT&T customer service. I have had several issues in the last two months related to Internet and DIRECTV. I've spoken with countless customer service agents and multiple supervisors who have not not only not helped at all but have also been dishonest and none have returned calls as promised. I've invested at least 15 hours in phone calls. I'm at my wit's end and still have no resolution. I am ready to take legal action if I cannot get a resolution to my billing and contract issues.

some one called me from at&t but instead of fixing my problem he just wanted to give me a few bucks and that's makes things alright? why do you not fix the problem. then told me he would take phone back but would give the taxes I paid

You lied multiple times about our bill an the perks you supposedly where letting us have what a joke charging us twice for phones that where supposedly free or we would not have gone this route maybe that's why we havent received a paper bill for 3 months no happy customer here ever wonder why? Even the so called credit cards where nothing as to what you advertised to us amount cut in half per Pam @276 254 9587 she said would return calls an never had please pull taped phone call if you don't believe this !so why am I receiving so much dung from this so called customer based company you can contact me three the snail mail @ Danny Keeley 1480 ward my rd rome has 30161 of you have the gonads to I'll be waiting today is 5/10@8:45pm

On April13 I made a call to the ATT service department reference my direct tv not working properly. On this date I'm not sure if I spoke to a person or not about getting it fixed. On April 15 I spoke with a person who set up a service call for me for repairs on the 16th. The 16th came and no one showed up advising road conditions were too bad to get here. Personal in the survey department called wanting to know if my tv had been adequately repaired at which time I told the person no one had showed up. This person set up another repair date for April 19. Again no person showed up for the repair. I called the repair service once again asking why. The lady advised that she would have the service supervisor call within the hour. Needless to say no call. I pay 124. dollars a month for a service that I'm not getting. I feel that ATT show prorate my bill for this inconvenience and I will be looking elsewhere for tv service.

I needed to purchase a new cell phone. I'm an HVAC service tech and I'm crawling in and out of attics and crawlspaces all the time. My old Samsung flip phone was a military grade phone and has been through the war. I asked for a rugged phone and was pushed to an $850.00 phone plus a case. I didn't need a smart phone for where I was working, I knew it wasn't going to last. I was offered one flip phone which is a cheap piece of plastic for 63 dollars and change. But, I can buy 6 of them and still save 500.00 dollars over the smart phone which will only last two years anyway. I called tech support to find out how to import my contacts, there isn't anyway to do it. I have to input 239 contacts by hand. He told me I had 14 days unconditional to return the phone so I went back to the store to return it and was informed there is a 45.00 restocking fee on a 63.00 phone. So, I'm keeping it while I go out to bid for a two new phones and carrier, did I mention there are two phones on this plan and carrier. I've been with AT&T for 13 years now, but I guess that doesn't mean a thing. You're only as good as the new money they want you to spend in there store. I now understand why they are rated the worst of all the carriers for customer service.