AT&T Complaints Continued... (Page 5)1382+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
Im confused as when i signed up for this i was told but the phone agent that its a $99 fee for the tec to fit the system i explained that we were on a budget and could not afford it right now. He then told me that the $99 could be split over a 3 month period and not to worry as after my 1st payment i would be mailed a $50 visa gift card.
When i looked at my 1st bill on line i see they have charged me the full $99 on my 1st payment after calling customer service they said that its no possible to split the payment over a 3 month paired and i will not be getting the $50 gift card.
I was with A&tt a few years back and also experienced this hidden costs and false promises but like a fool thought i would try your services again. I was also told the its $50pm for 50 mbps when i tested it its only giving me 23 to 28mbps?? I was also insured on this phone call that AT&T after giving him my zip code are using fiber optics but when chatting to the instillation tec he told me that the box 3000 feet down the road has fiber optix and the rest to my home is copper cables?
I then received a brochure in my mail box advertising the plan im on for $50 a month is offed at $40 a month?? I called customer service but of course the office that handles this was closed and they will get some to call me back at 9am on Monday 15th?? No call
Im shocked and would like my concerns dealt with asap via email as at lest i have it documented. and not some random promises buy your telly sales department to make a quick sale.
My name is William Kattner, On 4/13/19 I call AT&T to have my direct TV service transferred from my residence at 26423 NE 98th St Excelsior Springs, Mo 64024 to 108 Southview Dr Excelsior Springs, Mo 64024 on 4/27/19 but my service was immediately cut. I have made numerous phone call and have spoken to countless employees that could not remedy the problem. Your employee’s lack the training to give good customer service and quality that consumers rightfully deserve. I have been a faithful AT&T customer and the fact that I have waisted way too much time trying to resolve this issue I have decided to switch my provider, all this because some idiot couldn’t follow simple directions and not one person could help me out of the dozens of employees I spoke to, very sad and disappointing to see the way your company treats a loyal customer I also Filed a complaint with the FCC and called Fox 4 problem solvers, I also intend to post my awful experience through social media because nobody should go through the hell me and my family experienced with AT&T!
We have had to have countless tech personnel come to our home to fix the same problem over and over again.We have missed work,rearranged schedules to accommodate tech support. This last outage was a real inconvenience for I am a teacher and I had grades to input but I couldn't because I had no service and grades were due first thing this morning which caused me to have to get to work early ..When we tell ATT that the problem isnt inside the home they refuse to send techs because they state the problem is inside and each time we are correct the problem is outside.We have had equipment replaced to fix the problem and yet we still have the same problem. We pay Att 6,000 dollars a year for service that is not provided, maybe Infinite would like my money for their service. You have my permission to contact Jerome Lawnrence at 313 977-0003 to discuss a solution to the reoccurring problem and incontinence.
our acount #142907023 C.D. Bailey We have been on the phone at least eight hours today trying to get our land line re connected. We have talked to at least 8 different people that ask the same questions over and over again. We have our house phones and the equipment. Why would we need new equipment and a service call to get this done. All we need is for someone to reconnect us. We have the package deal with our internet, direct TV, 2 cell phones and need to reconnect our land line. It seems that all your customer service people do not know what they are doing. We have been a customer here in Texas for almost 20 years and many more in other states. At this point I would love to just get rid of ATT altogether. Thank you, Dora Bailey
People that work at ATT IN RUSSELLVILLE, ALABAMA. I have a store in the same plaza with them. They are rude and disrespectful. Issue is with them parking in back of store which is where my truck delivers. They refuse to move when my truck comes. I need to talk to a regional manager.
To whom it may concern,
I just want to write this message to let the AT&T company aware and re-train your personnel when he/she entering people houses, on 04/13/2019 I had an appointment with the Directv technician arrived at my home for service, out of the blue there was this guy wearing a badge of AT&T (Kenneth Williams) with a back pack entered my home without calling, without knocking, without introducing himself, I assumed he was with the Directv technician, after he left my home, I realized he was not, the way AT&T employee entering people houses without permission he/she might got shot then your company responsible/liable for the situation, as a home owner I do not wish to see any strangers entering my home without my permission, it's a dangerous & careless thing to do when one of your employee barge into my home.
On 4/13/19 I called ATT Direct TV to have my service transfer to my new address on 4/27/19 but was immediately canceled, I was very clear on what I wanted and was on the phone for 6 1/2 hours the next 2 days trying to resolve this issue. I was transferred numerous times and everyone seems like totall idiots and I’m still without service. I’m livid! Although I’ve been a loyal customer I’m seriously thinking of switching to a different company.
Poor internet service around our neighborhood and most areas in the northern section of DeLand. We pay a full price for part-time service.
Dear Sir or Madam,
I have been a loyal AT&T customer for several years. I recently purchased the iPhone7 and added an additional line. I asked to switch my unlimited plan to a shared 9GB due to myself and my mother not using much data. I inquired about a 25% discount through my employer as well as autopay discount of $20 per month, and possible waiving of my activation fee. The individual that I spoke to, Steve, via online chat on AT&T’s website told me everything I wanted to hear.
1. Activation fee WAIVED
2. 25% discount through my employer
3. Auto-pay discount
4. Iphone7 $15 per month for three months followed by $5 per month until phone was paid off
5. My plan was switched to a shared 9GB as requested.
6. Monthly bill of $118 for three months and then it will be reduced to $108 per month
He promised all of the above and confirmed it THREE TIMES (I took screen shots of the conversations for proof in case something like this were to happen).
First issue: I requested a 203 area code and when I received the phone in the mail it was a 475 area code so I had to contact AT&T to change that number which they did without issue. HOWEVER, I was being charged for THREE different numbers when I only have two.
Two weeks later I received my first bill from AT&T with all of the supposed discounts/packages listed about (1-6). To my surprise, my bill was $225.00! I called and wasted another hour or so arguing back in forth with this time, Daniela, who is also an AT&T representative. She apologized for Steve’s wrong doings and issued me a credit of $82.38 to make up for all of the overages. I received (and still have) a confirmation letter “AT&T Post Call Notification Summary of Changes to Your Account” from Daniela confirming that there was a pending credit of $82.38 in my account. A few days passed and after checking my balance daily, I realized this credit was NOT pending and my balance has not changed. AGAIN, I had to contact AT&T for a third time, wasting more of my time and energy on something that should not even have to be fixed in the first place. This time I talked to Charles who had no idea I had any credit on my account and apologized for Daniela telling me that I did because I did not in fact, have any credit pending. Charles more or less told me that I was responsible for the full amount owed, my bill will not be $118 as promised, the activation fee is not being waived, and that I was being charged for two plans instead of one. I was being charged for my original unlimited plan and the shared 9GB the original representative told me I was switching to. They treated my line as being three phones and two separate plans. I honestly have no idea what they did but it was a giant mess. This last representative ended up apologizing for both Steve and Daniela and issuing a credit of about $60.00 which does not come close to what I was promised from the beginning.
A credit of $60.00 does not makeup for all of the time I spent arguing back and forth trying to fix AT&T’s mistakes. I have never been lied to so much from a company that I have been so loyal to. I would like to be compensated for my time, stress, and OVER CHARGED BILL!
Keri Lee Hessels
73 Academy Hill Road
Derby, CT 06418
Coming here to ask for your help and suggestions on what you think should be my next steps. This is probably the most dishonest company I had business with in the past years.
Last February I called AT&T to discuss my wireless plan and complain about the so called “connection fee” ($20/month just to connect my smartphone to my plan, like I could use my plan in any other way). After being transferred to the Loyalty department and discussing with them I was offered an upgrade from my iPhone 7 to the new iPhone XR at a discounted price ($349 if I remember well) and asked to call back on the closure of my billing cycle to change for an unlimited plan. I asked and the agent clearly stated that from then onwards I’d pay a lower amount vs what I was paying at that time.
Fast forward, they have INCREASED my connection fee to $40/month, my plan was not changed and now I’m locked for 2 years in the contract because of the discounted phone. Which btw there’s almost nothing discounted there, because on top of the $349 already paid I have these extra $20/month disguised as connection fee for the 2 years of the contract, so another $240 on the price.
Spoke to the Loyalty department yesterday and they say there’s nothing I can do about it, I requested them to pull the recording of my call with the Loyalty department and they say that’s not possible also, informed also that if I change providers I’ll have to pay the early termination fees (around $300). On top of it to unblock my phone it would take about 2 months, since they say I have to pay my early termination fees (about 1-2 cycles after I leave) and then request it to be unblocked.
So my questions to you:
- Any suggestions on how to proceed from here?
- Does anyone know how to accelerate the unblocking of the phone once I transfer to another provider?
And my suggestions: don't EVER do business with AT&T!
Worst mistake ever coming to this company!!!! Service has never been right from the start, Bill never what they promised. Over charged for services every single month causing hours of hold times every month to get it straightened out. Then my account was hacked!!! Someone was actually able to lock me out of my account. Order 2 new phones and stick me with a $2500 bill. Their Fraud department is supposed to be handling the issue but my service continues to be turn off every month. I hate AT&T!!!!! I have to explain the situation every single time I call and get transferred six different times. this is no less than 3 hours every time.
As a customer of At&t, and as a leader in the OUTDOOR AMUSEMENT INDUSTRY, I am respectfully asking you to remove the OK Carnival advertisement. Safety is of upmost priority and your portrayal of the ride being UNSAFE is false and effects my business adversely.
President National Independent Concessionaires Association
Misleading promises about reward card, Never received it, THEY claims it wasn't valid. My agreement for service installatio shows a $200.00 reward. When Direct tv came out to install our service, THEY had to reschedule due to the rain!! We did not cancel! They finally did install service a few weeks later. I recently called ATT customer service because I hadn't received the gift card. I was told the reward was not valid because a new service agreement was set up for the installation and the reward was not included? THIS IS RIDICULOUS!
The ATT television advertisement that implies that carnival rides are unsafe and operated by those who do not care about quality and safety is a characterization that demeans a group of hard working folks. The need to falsely represent the ride industry to the gain of ATT is a display that should not have occurred and shows a character flaw within the corporate structure of the company to allow this to occur. It is in the best interests of all concerned to remove this marketing tool and work to improve the ATT brand with non-judgmental advertising.
Martin E. Svrcek
I have been a AT&T customer since 1997 with the one rate program. I am writing about the Horrible commercial you currently have running about the Carnival. I have been in the Carnival Business all my 60 years. My family goes back to ’46. It is a difficult business dealing with the DOT, Insurance. The biggest being help and this Psychopath president does not help.
The commercial is a slap in the face of my family and me. Note, I am into food not a actual carnival it self. There is a movement with the OABA to stop all dealings with AT&T . I am in a contract so I cannot right now but hope I don’t have to.
Please stop the sickening commercial.
I pay my mother bill who is 85 yrs of age. Your online payment system in which I set up keeps changing security questions which in return makes it impossible for me to pay her bill. Your entire billing system horrible
I have not received my lge v40 slim armor case black I was told it was 2 weeks ago and I have not yet gotten it
Wanted to settle a billing dispute with a Supervisor, but was denied by an AT&T Agent. His/her tactic was to keep you going in circles until you were too frustrated to continue. I have a $2000 a year contract due for renewal next month. Right now I have no incentive to renew with AT&T.
Beverly Dennett can be reached at 972-658-3832
This a complaint about services received by AT&A customer service representative named Zachary J Bastian email@example.com, 614-208-1140. He came into my home 11/27/18 approx. 9: am as we were moving in. He convinced me to sign up for a "Switcher" promotion with many promises including paying off Verizon, lower monthly payments for the same services, better services and even a discount on our Uverse account. I traded in 7 phones and switched 8 lines from Verizon to AT&T. This experience has been a nightmare for me and my family. He convinced me to sign up for a “Switcher” promotion with many promises including paying off Verizon, lower monthly payments for more phones and for the same services, better services and even a discount on our Uverse account. We have been conned into becoming ATT&T customers by offering a promotion, guaranteed payoff of our previous carrier and matched services, and not following through and honoring the promises. We have contacted several AT&T employees and reached out to Zach with no resolve. We turned in 7 phones and AT&T has no record of 4 of them which Zach collected from my children. I have received several notices stating invalid AT&T Reward Submission invalid, which Zach convinced us that he would handle everything right in my kitchen. I still have an outstanding bill with Verizon $2,727.95 which he promised would be taken care of. This will definitely negatively affect my credit and also my relationship with Verizon whom I have been a loyal customer to for over 25 years. I called AT&T, to find out how to deal with this problem. After I had been on hold for several minutes, with different Representatives on numerous occasions. I had to explain my problem to them several times because they did not seem to be listening and therefore asked me the same questions repeatedly. They put me on hold for several minutes, and then returned to say they could not help me. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, My fiancé Lorenzo Jackson and I have been on the phone for several hours with AT&T reps who we spoke to were rude, did not help and gave me the run around and refused to give me the appropriate department to resolve this issue, and even tried to blame this on me. I found out that the phones were uninsured when I received an offer in the mail, which Zach promised we would get everything we had with Verizon. We have had other problems with the service from ATT as well. This is outrageous that this is happening to us with such a reputable company as AT&T, that you employee people that would misrepresent you and you have a promotion that does not honor what you promised. I turned in 8 phones, switched from a reliable company like Verizon based on your promises. I would appreciate this being resolved at this level without involving a third party. I am asking for at least $2,000 to reimburse Verizon as we were promised and that Zach Bastian is reprimanded for misrepresenting your company, lying, fraud and theft of our phones and ultimately termination. I have numerous correspondence with Zach and myself via text to support this complaint. Please contact me to assist in resolving this matter. I will be informing my friends and family regarding this experience, and perhaps the local news station, BBB, and the Attorney General's office.
Att store in tupelo,MS 2436 main st. 38804 has terrible customer service and the parking lot is to small with people having to park there cars behind each other is accidents and lawsuits soon to happen but back to customer service there they are slow and rude and every time I go there for a problem people are waiting in line complaining about this store I mean I've been here a few times and they were sitting at tables doing nothing while we waited and like 15 minutes in line asked who need help I mean there very lazy at this store and making att lose customers someone with authority needs to check on this store its terrible
While assisting my 92 year old father with dementia with his bills etc. yesterday I discovered a cell phone sent to him from AT&T and a recent bill for $95.31 for his first month wireless bill. He advised me he called originally to see about getting a metered number of calls to his house telephone, but instead the lady talked him into a cell phone and wireless service. He was trying to get a lower bill because of financial difficulties and very few received or made phone calls. He felt his $41.00 a month bill is to much for how much he uses it.
The problem now is he was talked into the cell phone and service without knowing exactly what was going on because of his condition. He has never used a phone and does not understand all that happened and now I believe I have him convinced not to talk to other people besides family members!!!! This was not his first time getting confused on the phone., but he definitely has no use for the cell phone and I would appreciate your help on this so I can send the cell phone back and get his money reimbursed for the phone. The bill for $95.31 is due tomorrow but I had no idea he had the phone or the service bill until yesterday. The account number is 243030743129
Fathers Name: Joseph R. Linville 1213 E. Bacon Street Indianapolis, In. 46227
Thanks in advance for your help getting him back on track.
Michael J. Linville
I live in Georgia and had AT&T for about 5 months. I had on going issues with my services the entire time. I had problems with either my cable or my internet. I gave AT&T several opportunities to come out and fix my issues. My final straw was March of 2019 the internet was not working properly in my home. When ever we tried to log on either the computer or our smart Tv's that need internet we couldn't. We kept getting messages saying there was no internet connection. I called AT&T and made an appointment for an technician to come out. I was given the date Tuesday April 2, 2019 between the hours of 10am-12pm. On Tuesday morning the technician arrived at approximately 10:33am. I explain our problem with the internet and walked him around to each room and showed him that the internet would not connect to my Tv's nor to my computer. The tech told me that all of my Tv's and my computer was broken which had nothing to do with the AT&T services. I then explained to him that I had just moved into my newly built home in July 2018. I bought everything in it brand new which included all the Tv's and the computer. The tech then told me it was nothing he could do and walked out my front door. I asked him for his name or a card and he refused. He yelled out " call 18002882020, they can look me up." I called AT&T to make a complaint and to cancel my services. My date of cancelation was Friday April 5, 2019. I called today Saturday, April 6, 2019 to confirm that the services were canceled. I was then told by the Customer Care Rep that my services wouldn't be canceled till the end of my billing cycle which would be after April 19, 2019. Even though I no longer have AT&T and now have another cable company due to AT&T failure to provide adequate services, I'm being forced to pay until April 19. I was told that AT&T bills me a month in advance so I'm responsible to pay. This is a total rip off.
IN FEBRUARY OF THIS YEAR I CANCELLED MY SERVICE WITH YOU AND REQUESTED TO HAVE SOMEONE COME OUT AND REMOVE THE DISH (SLIMLINE) FROM MY PROPERTY. ALSO IT WAS NOTED THAT I COULD EXPECT A CHECK FOR A CREDIT OF $113.58. TO DATE NONE OF THIS HAS HAPPENED. I DID CONTACT SOMEONE BY PHONE AND THEY SAID IT WOULD BE SENT SOON. PLEASE LET ME KNOW IF EITHER OF THESE THINGS ARE IN THE WORKS. I WOULD LIKE TO FINISH UP THIS SERVICE ON A GOOD NOTE. THANKS, ROBERTA A. BREBAUGH
AT&T Customer Service 31 March, 2019
From Angela LeMay
On 20 March we called to inquire about continuing U-VERSE TV and internet service as the first year of service was over. Your rep gave us the usual sales pitch, when it came to cost we told him we are currently with Verison , it costs $70 per month and provides good service, so we are not interested in AT&T wireless phone service or Direct TV.
He continued to press bundle sales of TV, internet and cell phone, we declined cell phone and Direct TV. After the ongoing sales pitch we asked for a different sales agent and got the same run around. The new agent finally gave in and told us he had signed us up for U-Verse and internet after our repeated request for U-VERSE and no Cell Phone service.
Within a few hours we got an email from AT&T congratulating us for selecting your bundle of Direct TV, wireless and cell phone service.
Over the next three day we called nine times and spoke with different sales staff asking for the manager after being told they didn’t have the authority to change anything. Several times we were transferred to a Manager. Always they said its fixed, often given a policy change request number. Each time we got a email from AT&T telling us we’d be receiving more instructions and SIMM chips for our cell phones. We called again and were told it’s fixed and to just throw the SIMM cards away when received. Which we did.
We got a statement from you advising us our monthly cell would be $188.07. I will advise my credit card company to deny any auto pay charges from AT&T. I will pay for the TV and wireless service by check.
Please have a manager who can get this mess straightened out. Someone in the USA, not one of your out sourced agents in a foreign country.
This has got to be the worse service ever....I do not get any high definition Channel therefore cannot do playback...AT&T has high jack MY EMAIL ACCOUNT - DRIECT TV CALL MY PHONE AND pretends to be WellsFargo Bank and if I receive another call I will report you guys to the communication authority. Paid my bill and AT&T lost the information and blame it on my bank even after I got a confirmation -- bank stated they were lying no payment had been returned.
The bill pay is horrible and it is long and exhausting.....I hate this service you guys need to be put out of business.
My complaint is with your whole company. I had landline, Direct TV with you. An AT&T came to my house and told me he would save me money if I went wireless on 2/4/19. 1, My landline quit working. Called several times and waited for repairman to come (3 whole days) Finally, a man came reconnected landline but disconnected my Internet. After numerous calls, I was informed that I had a port and AT&T had given away my port. So I said give me UVerse. After answering all these questions, the man told me they could not check my credit report, because Missouri has an issue with AT&T. However it will be resolved in 2-3 months. By the way we had AT&T for 50 years but that doesn't count. So, I went with Spectrum. One phone call, I had Internet and TV in one day. I had Verizon since 1996. No problems with Verizon. The AT&T representative told me I would be reimbursed $700 to pay Verizon for cell equipment. I have submitted the paper work via email (denied). Sent all information including last Verizon bill with equipment costs via UPS. Not a word from AT&T.. Now Verizon wants $700 for my equipment. My cell phones are 816 868-1276 and 816 868-5461. My landline 816 452-3231 charges me $60/mo. I just received a bill where they charged me for a long distance phone call ($80.42) when I clearly indicated that I call Bolivia all the time. I have a sister there and needed a long distance plan. Also, you unbundled my bills. I would not recommend AT&T to no one. The right hand does not know what the left hand is doing. Your customer service is a sham. No follow through... You do not even deserve 1 star.
I’m complaining about the rude and disrespectful customer representative that,I spoke today on my cellphone about my account.And the customer representative that was suppose to set up my payment arrangement on my account and she didn’t set it up for me because when,I got home my service was suspended and,I’m a very unhappy customer because how the customer representative was talking to me on the phone.So,I’m canceling my service with y’all because,I’m not happy with y’all no more.And you contact me on my cellphone because,I don’t be getting no email or nothing from y’all my cellphone 615-848-4865
Unfortunately, I cannot rate AT&T a ZERO. I've been a customer for over 30 years with a break of a couple of years in 2002 2004. My most recent experience started March 21 when I got a bill that was nearly double what I had been paying for DirecTV, 100mbps internet and home phone. After spending well over an hour on the phone with various departments I canceled home phone service. No discussion with"Customer Retention" just IMMEDIATE (in the middle of our conversation) disconnection! More time on the phone to finally get a $20 credit on the phone service. Then came negotiating with DirecTV, pretty much the same treatment so I canceled it. NO attempt to keep me as a customer. Then I get an email estimated bill for just internet for $105 a month. I had been paying $118 a month for two years with various bundle credits. I need the internet, no question. All my doctor and medical information are digital and only accessible to my health network via the internet. A retention specialist told me if I subscribed to DirecTV NOW, I could keep my internet discount (it was supposedly for "life") Sorry, but DirecTV NOW is pathetic for $50 a month. Constant buffering, error message, screen lockup, and no direct channel access or guide. I was unable to ever speak to a live person, only chat with a woman that really knew nothing about the service and keep me chatting by asking the same questions over and over with 5 to 7-minute pauses between chats and responses. Disgusted, I finally just ended the chat. For the last three days, March 28, 29 and 30, I've spent just under three hours on the phone (again) with retention specialists, supervisors and I don't know who else, some that could actually speak and understand English to finally get my bill to $150 a month for basic TV and internet 100. $32 a month more for fewer services! Makes a lot of sense. I'm 71 years old and retired. Of course, my wife (75 & retired) and I watch a lot of TV and spend time on the internet. We're on Social Security; fixed income. I don't expect any sympathy or compassion as I know you're only interested in profits, NOT people. Finally, when this one-year agreement is over I intend to cancel all AT&T services. I don't care who I choose or even what they charge, anyone is better than you.
I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.
I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.
Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.
I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.
Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.
More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.
I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.
I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.
I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.
Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service, threatening collections actions.
I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.
The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.
Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.
I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.
I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.
I went to playa Vista location supervisor name Bella on March 26th was rude disrespectful and Agrresive and threatening towards my self and my 10 year old daughter, I asked for a hot spot device and said I don’t have it and go to another store, told he what time the store closes she said now , which was 7:30 pm , I giggled and the time show 9:00pm , she didn’t like I searched, She was on cellphone all the time and was bothered helping me ,I asked for her name and she got upset and said to me my child she was on a demo phone looking to buy a phone, she said get out my store , I will call security, I said my daughter wants to buy a phone she said in a very bad way and looking at my 10 year old daughter and insulting her and saying you mean you are telling me she can afford a 700 .00 phone
My child got so scared and traumatized.
We left s store , called and filled a complaint, no one has contacted , I have bee a customer of AT&T since 1995. I have never been treated like this , she discriminated us and insulted and a child so vulnerable, she verbally attacked my child and emotionally insulted her.
My child and I couldn’t sleep that night,my child got trumatized and scared
Tel 310 77955128
can ANYONE tell me what the ATT service actually costs....in dollars and cents? I HAVE AUTOPAY....had a two-year contract which expired in March.
Just wanted to KNOW [!!!!!] how much it costs to keep my bundle. How hard is it to come up with a price? First I was told the price would go up from 107 dollars to 163 dollars....firm. Then someone told me about discounts....and fixed a price at 85 dollars...wow. loved that. got a letter confirming the discounts and new price....the a bill arrived for 155.01....they will charge that to my checking account and I have no choice in the matter!!!!
is that extortion? is this even legal?
if I buy a product...is it my right to know the price? or can ATT take what they want when they want? must I close the checking account to cancel the payment? So, now I want to cancel ATT and Directv bundle....can I do this? how????
the lowest price they quoted was 87 dollars for the bundle....is that truth or fiction? how soon can I find out?
Spectrum is offering a no-hassle no-strings-attached deal for 81.95 dollars....ATT and Directv can't beat that....minus the frustration and annoyance.
there is no way....that I'll pay 155 dollars per month for this nonsense....Don't even watch cable....have a pre-paid cell phone for ten dollars a month.
I would give no stars if possible. My husband and I pay more than $200 per month for phone service and see NO SERVICE on our phones. We live 4.7 miles from the AT&T Tower in our town and cannot get service. Forget the internet. It is impossible to do anything with NO SERVICE or 1 bar. Sometimes, if we go to the exact spot in the yard where we can get service, we can make a phone call. I'm so disgusted with their service and their customer service. I'm told that it is 'just the way it is'. What the heck does that mean. What am I paying for if I cannot make a phone call from the comfort of my house? Don't be fooled. AT&T Sucks! Go with someone else.
Dealing with ATT has been a nightmare. Direct Tv went in with few problems but promised $300 reward card using code wbk 11 received $200.
Uverse internet high speed -Rep. took a week to get in service and lost a week internet. Took many calls and 120 days to get line buried. It took many calls to get $100 reward card. Mobile free phone I am still working on , $30 added to bill each month for free phone. Customer service has no clue. The company is run like three separate companies. I have spent 40 hours dealing with one problem and then another. I got billed on March 19 for$213.20 which was correct. On March 20 I got billed $213.20 which was double billed. Since I was in auto pay I called bank to get one cancelled. On March 22 I get email from ATT that they made a mistake on charge which they credited out. However, with the bank holding the $213 and ATT credit it shows that I did not pay bill so I was kicked out of auto pay.
Is today a legal National Holiday that I'm not aware of? I've spent the past 30 minutes on the phone trying to get someone at AT&T to just answer the phone. I''m put on hold for several minutes and then, either asked to leave a message (great service) or am disconnected and asked to call back later. This is unbelievable. I'm trying to order a phone for my wife and had several questions but can't get anyone to just answer the phone. The store involved are 110000 N. Pt Washington Rd, Mequon, WI and 6150 N. Pt Washington Road, Whitefish Bay, WI
I have three cell phones, Direct TV, WI-FI and a landline, all with AT&T. Maybe it's time to look elsewhere.
What gives? More business than you can handle? Understaffed? Very disappointed in AT&T Maybe one of your competitors can at least answer the phone.
Won't honor price given monthly after phones paid off dishonest service unhelpful insist they are helping when in reality they still won't honor the original price jump you around from person to person they are very good at misdirection and misleading so big a corporation they don't care been with them for many years will try to find honest carrier.
I just noticed that I am being billed $32. Per month for a home phone. I do not have or ever had a home phone. I have two cell phones and an iPad.
At the current time I have been on hold for 1 hour and 16 minutes. This is my second call, the first one said they were transferring me to a specialist which turned to be a non-working number.
I called the number for customer complaints and so far have been on the phone for 12 minutes without an answer.
This is a extreme example of poor customer service.
Enrolled in your buy a phone give phone promo on 8/15/18. Salesman said all I had to do was add a line. I did turns out i bought two phones called customer loyalty people (christina) called me liar. All this after 21 Years as a customer. Just paid off both phones so I can get them unlocked and shop for new service. I want not to believe what your customer loyalty person said to me and how rude she was. I trusted you (ATT) thought you were the best. My mistake was not looking at my detailed bill which comes electronically. I just pay it and trusted you. I now truly believe that customer service does not exist. Went to cancel you guys cause of bad experience with you customer service i got conned into the buy one get one free when you add a line. Look at me as a customer since 1998...504-495-4537. Contacted you back in August about the bad experience via this same platform. Never heard from as I'm sure I won't this time
I have disabled parents that have a At&T landland that is not working. I refuse to speak with your automated service. I received a text yesterday 03/20/2019 that it would be (6) days before someone could repair their phone. This is unacceptable. You method for trying t call and get a human being on the phone is the worst I have ever experienced. I have 5 AT&T cell phones and I am seriously thinking about dropping this ridiculous excuse for a company. I want my parents landline repaired NOW. Priscilla Owen-Fredieu - (817)946-3554
I got treated rudely by 1 manager who was cashing his attitude was nasty towards me in front of the customers because I went in to subway to get a seafood sensation he also had an associate involved in the matter which I am upset about. The associate had dark skin had a foreign accent one manager had glasses on the associate than told my friend to get out of subway just because he was not ordering anything the associate for involved with the 2 managers and than the 3 of them gained up on me by words the managers yelled at me just because they worked overtime I than told them that it wasn't my problem it was yours
I'm not from the US and more than a year ago I came here to study. I got two pre paids, one for me and one for my mother. We stayed here from january until mid march 2018, and, on my last day, I went personally to an at&t store just to be sure that bot lines would be cancelled. When they said it was properly cancelled, I went back to my country and forgot about it. Even though we did not enroll for autopay, after a month, we received billing for each of the simcards in our creditcard. We tried to solve the problem online, but the website said our numbers were cancelled, so we couldn't access it, only via telephone. We called, which is pretty expensive since we live in another country, and after a long talk, they said they couldn't do anything because our lines were cancelled. This last months we tried to solve the problem several times, including calling the bank and asking for them to refuse the payment (they said they couldn't do so, that AT&T was the one that shouldn't charge).
Now it is march 2019. It's been a year since I asked AT&T to cancel my two lines, but I'm still getting the bill. I came to the US for other reasons and already went 3 times to stores and spent a few HOURS on the phone with them. Today, I talked to Jane and Anna on the payment phone number. Firstly, they were both very nice, but said they couldn't refund us.
Jane found out that we're being charged because of two numbers from 2017, which doesn't make much sense - even though yes, we also came to the US at the end of 2017, we also didn't enroll for autopay and didn't start being charged until 2018.
We didn't have any numbers from 2017, only two from 2018 that, as they keep telling us, aren't at the system.
Jane first said that they could refund only 90 days for each line, but the line magically was cut when we told her that we wanted a refund for the whole year that they billed us the 40 dollars without our permission. When we called again and Anna picked up, she said they wouldn't refund the 90 days, even. When we complained, the line was cut again.
We tried calling a few more times and the line kept being cut. A girl called Maya picked up one time, she said she was going to check something out and the line was cut. We kept calling, until Jane said that they wouldn't do anything for us and that we should stop calling, that she was trying to help her customers. We told her we are customers and she said "you WERE customers" and the line was suddenly cut again.
We're extremely upset, extremely angry and chocked that a company would treat their clients like that. It was clear to us that Jane shouldn't have said that they would refund 90 days, and when she realized it, she cut the line and all the other assistants would do the same.
We're going to cancel our credit card and ask for a new one so AT&T can't charge us anymore, but we still want a refund. It is absurd that I have to get to the point of writing this review, but I lost all hope of talking to AT&T.
Would never buy any of their services again, and not only I will not recommend, but will recommend to NOT to buy their services.
I spent over 2 hours on the phone with AT&T on March 13th,2019. I was advised after timely conservations I could not put my cable and internet on vacation, due to already using this privilege 3 times in the past year. I cannot understand why you would give up a good paying customer of 3 years.
I live in a community which only offers AT&T cable and internet. I wish someone in authority would give me a call at 256-759-5535 after looking up and either listening or reading conversations made to AT&T on March 13,2019! I finally asked to have my service cut off since I will be out of town. I was not offered any concessions to work out my problems!
The only way they addressed my problem was asking me to leave the store. I did... the problem with my phone (256 620 2139) is I had an old Yahoo account. My wife and I came into ATT Cullman, Al 35055 store. We got two phones and paid them out on a two year contract. Her phone crashed and got a new S-8 phone through insurance. My phone some how picked up this old Yahoo accout. Had to be my mistake. Anyway, yahoo took over my Google account. I have been in the ATT store my fourth trip to get it fixed at the front door. They get me back on my google account. Then after using the phone, yahoo takes back over and I can't use it for what I need. I go to the store for the fourth time explain to the store clerk my problem and how I am aggravated. I still did not get my phone working. And the manager asked me to leave, in which I did... All I Want is my Phone Working.... thanks firstname.lastname@example.org
Purchased a new IPhone 7 last week NO cell sevice in my apartment despite the fact I had no problems with my old 4.I now have 1 star and must go out into my buildings hall way to use the phone!!!!I have called ATT probably a dozen times over the last week to no avail....
I was promised pricing and discounts by a salesman that flat out lied about all of it to get me to buy more phones and add another line. I recorded the conversation to show the level of fraud that your customer service reps are guilty of and this is the second time this has happened to me. I would really appreciate a call to straighten this out. I called in on March 8th around 10 am and talked to a man named rashief from Jamaica so please take a listen to your recording of the conversation or if you would like I can send you a copy of mine.
LATE PAYMENT CHARGE $9.25 BUT WE DID NOT PAY LATE
our invoice was under-paid by $6.60 on a total bill of 80.60 in ERROR ONLY UNDER-PAID NOT LATE
YOU CHARGED US $9.25 ON AN UNDERPAY OF ONLY $6.60 REALLY
IS THAT OVER 100% PENALTY
COME ON THIS IS ABSURD BUT PROFITABLE
I had changed services and was with At&T for 2 days. You attempted to charge me for an entire month of service. My wife called and had it reduced to $56.89. Really, for 2 days of service? I called on three occasion with no progress and told them to send a revised bill. And you did not. And now you add a $5.75 late fee!!!! Furthermore your bill is unclear.
Clearly your policies get in the way of your customer service.
The problem began in January. I went into the Sitka, AK ATT store to sign up for a travel plan, the passport, around January 3. I wanted one for me and one for my wife. This was after I attempted to do it on line, which was also frustrating. I understood I could begin the plan within thirty days of implementing it. I asked that it begin January 17. Several days later I received a notice the plan was in force. I was in Ketchikan, so I went to the ATT store there. They looked up my plan and saw it was already in effect. Seeing me in Ketchikan convinced them I was not in Costa Rica, so they told me they were terminating the initial plan and would begin a new one beginning January 17. I am certain you can look at my record and see one phone call and lots of data use between January 17 and February 8. So now I have been billed twice, totaling $120 for each incident, two passports for two months.
I called 611 around February 11 to explain the problem. I was given an incident number and was told it would be looked into. After a week or so waiting, I called again. I was told it is being looked into. I asked to speak with the department, who does the looking into and was told that is not possible. Even with an incident number there was no one to speak with or a supervisor to speak with to learn what was going on with my billing problem. This is after trudging through several menus, being placed on hold and being cut off. As of now I’m still waiting for a refund.
As a customer I am completely frustrated. Unfortunately, I have no choices in wireless carriers where I live or I would switch. As a shareholder in ATT, I am concerned about our business practices. Clearly I am not the only customer who experiences this appalling service.
I request that my claim be quickly resolved and that your practices for managing customer problems be vastly improved. I would even expect some form of extra compensation for all the time I have put into communicating with ATT but will not hold my breath for that.
DirecTV Complaint about customer service, budgeting billing, FEES, the high COST addons, Satellite and TV performance, TERRIBLE.
I chose DirecTV because of a lower monthly cost for TV. This not true anymore, it's very embarrassing that DirecTV would be so deceitful, billing/price extortion, fraudulent and unlawfully acts. THIS NEEDS ATTENTION!!!
I Was told in September 2018 (from your Loyalty department) that I would continue to receive a -$15.00 credit on T.V. for 12 months, of course 6 months later it has fallen off and they wont put the credit back on. This was promised on 9/12/2018, AND WAS SUPPOSED TO LAST 12 MOS. They also needed me to commit to another year, which I did and I have paid every month on time. OK for them to breach the contract, but not the customer!!! Every three- six months you have to call them to complain that the bill is not what was told. Today- I told the rep I was speaking with, this is your guys problem not mine, I told them their customer care calls are recorded and to go back and pull the recording from that day and honor it. He told me he didn't have any promotion he could add to my account at this time. I want AT&T TO HONOR WHAT THE HELL I WAS TOLD FOR ONCE IN MY LIFE! By god I'm going to file a complaint with the CEO of AT&T, BBB, FCC, Ohio State Attorney General Office. Your lousy practices NEED to STOP!
I contacted costumer service 3 times and before the problem was solved I got disconnected and did not received a call back. I was provided with wrong offer detail to add a line and now I am being charged for without my consent. I have been an att costumer for over 8 years and this is the type of service im getting for being a loyal costumer. so disappointed and after all this time I have to move on and do business with other competitive wireless providers. att loss $350 a month.
Last year I caught several employees lying to me about my account and service and when I filled complaint/law suit I was called from the office of the President, she left me a message and told me that they would give me a payment of 27.00 per month indefinitely as long as I didn't miss any payments. I then called her back and got the same information from her verbally.
Now they have increased my bill again stating that I was on a promotion which I was not.
Now I don't know how that had to fix it in the system to make my payments 27.18 but I know I was not on a promotion so if they DONOT correct my bill, I will continue with a new law suit.
when they call to sell directv they will lie to sell you the service soon as they put the dish on your house they got you they change the service they sell u to what they want you to have have to call every time I get a bill they never make it right I think one star is to much if you stop service they charge about 400to 500 complaint do not help thanks
Dear Mr. Stevenson,
Re: Account #101303582
Hi, I would like to introduce myself and tell you what recently occurred with my experience with an ATT representative and really hope that you can help us out with the situation. I know that you are really busy, but I am hoping that you can take the time to read this.
My name is Suzanne Newman I am 74 and live in Coconut Creek, Fl. I have been a long-term customer of ATT (internet, Direct TV & land line & always trusted your brand to be honest and forthright.
I was contacted by an ATT Rep asking if we wanted to increase my internet speed & agreed to have a technician come to our house on Friday 2/22/2019 to check the wires for the ability to have the speed increased . The same day a Mr. Marco Vergara from Integrated Solutions Constant in Home Solutions, rang our bell asking if he could talk to us about cellular service.
He was selling ATT cellular, we made comparisons with Sprint our current carrier. He advised that there was a promotion now that ATT would payoff our contract with Sprint.
He promised new phones, a drop in our Direct TV bill and the if we switched, we would be entitled to free HBO & a choice of another premium station for as long as we have our phone. He also said that he sent to his manager for us to get a discount on our cellular bill and for the internet.
I agreed to switch since he said that he could match our Sprint monthly bill he left & returned to provide us with a new I phone and a Samsung Android for our 2 numbers. We transferred the data onto to the new phones and he said that he would return the next day to erase our old phones and take them with him.
He also said that he was leaving on a 2-week vacation, but that he would set us all up before he left. He advised me that I would need to call ATT’s number to have the HBO started.
I called 800-288-2020 and spoke with several customer service reps. I spent about 2 ½ hours on the phone trying to txt words to a 5 digit # to start the HBO, I asked to speak to a supervisor, but none were available. I gave up after I was placed on hold for over 20 minutes.
Mr. Vergara returned on Saturday to erase our old phones and take them with him. He left on vacation
I called back and spoke to Marvin, I provided him my account number and when he looked my cellular service & advised that I didn’t have the correct (more expensive plan) that entitled me to the free HBO.
Therefore, Marco Vergara misled and misinformed us of the information, to switch from Sprint to ATT and I am very unhappy with this poor customer services. On Monday we went into an ATT store to see if they could help us. The issue is that we were paying $135 a month with Sprint, and he promised that he would meet that monthly amount with ATT, but we understand that is not true, but will be closer to $177. We are both on social security & can not manage that amount of money. Since we have been customers for a long time and have our other services with ATT, I am hoping that you can help keep us by matching our bill with Sprint and provide the HBO as promised by your representative. The issue is that we can not find our old phones to even switch back to Sprint, so we really need you help. Thank you so much for your consideration in taking care of this. Suzanne Newman
My cell phone only works in a few rooms in my house and not very well in any.
My wi fi and internet comes and goes.
A tech has been here 3 times and never fixes the problem. As soon as he leaves modem goes out again. I am a real estate agent and this is killing my work at home. Cell phone has no signal in my office. Friends phones doesn’t work here either. I have had service for almost 20 years and this problem began a few years ago. I used to have good service.
I BOUGHT A T&T phone at dollar store. Paid 30.00 for minutes. Had to return phone as it got stuck on Dutch language by mistake and it wouldn't correct itself. I returned the phone but I am out $30.00 and I need that money. I am 82 years old and on a fixed income. Very upset that the phone did not work. I had to buy AT&T minutes because of your policy. Would love a refund.
I am registering a complaint against your company because iI feel like I have been scammed. I signed up with your company after I was told by your customer service rep that if I bundled my phone service and internet service it would be cheaper. At the time their was a special that I would receive a 300.00 Visa card for joining. I did this. I received a 100.00 gift card. After spending 3 hours on the phone and internet trying to get an explanation why I did not get my 300.00 I was told I only had 120 days after joining to spend this on my bill. I was NEVER told this on the phone. I spoke to numerous customer service reps and was told that there was nothing they could do for me. One was Gil at the Loyalty Dept. and a supervisor by the name of Crystal. I have worked in Customer Service for 32 years and we have never treated a customer in this manner. I feel that I should be reimbursed my 200.00. The Better Buisness Bureau needs to be notified of this scam so it does not happen to others. I am a widow and on a limited income and I was looking forward to the money. I can be reached at email@example.com or 502-544-6321. My rating is a 1. I look forward to hearing from you. Again as I stated earlier I was never told any of this on the phone when I signed up. My account number is #4764-7501-0418-2017 Lynda Malone
I am following up my phone complaint with a email for documentation. I spoke with Yanira last nite about my complaint about a service tech that came to my house. I received a call saying the service tech coming out to my house was going to be a female and i asked that someone call me before they came out as my road was flooded and was going to give directions around the water and i was going to put my animals away so the tech didn’t have to work around them. I am a single female that lives in the woods with no one around me so i was glad they were sending a female tech. i was outside when a very poorly maintained truck with no identification on the vehicle pulled into my drive, not thinking of the tech because they were suppose to call, a very large man with a burly appearance pulled into my house. i became very frightened not expecting this person. He had no identification, no uniform, or marked vehicle. as i was screaming at him through his window..DO NOT GET OUT OF YOUR TRUCK!! over and over. as he was opening his door.. I finally yelled at him, WHO ARE YOU!!!??? AND WHAT DO YOU WANT!!! He replied I’m hear to fix ur tv.. Very surprised I yelled ..YOU WERE SUPPOSE TO CALL FIRST!!! AND YOUR BOSS SAID HE WAS GONING TO SEND A GIRL!?? I want to express my concern about how this tech was sent to my house and his boss did NOTHING that he said he was going too. As I said i spoke with Yanira, she was very helpful and had the most respect for my feeling the way I did and that this was a very inappropriate way for them to do business and that it shouldn’t have happened. Please see that this doesn’t happen again to anyone it was a terrible experience .
I changed my service from spectrum to direct tv in December 2018 . I was told an i have a contract that my bill would be 147.99 for 12 months. I am on disability so that would save me about 25.00 from my old company i said ok and my bill has not been this amount yet every month higher and higher more than what I was paying with spectrum. I am very disappointed at how me being disable and trusted your word an i have this in writing how I am being treated. I am going to contact channel 9 news action reporter . Julia Vickers
Since Dec 2018, I've been charged for home phone service that I did not ask for and AT & T did not install however, AT & T have yet to rectify the issue and have yet to refund the charges. Once AT & T is allowed to make automatic deductions from a bank account it seems they are even slower about making corrections to accounts. Sad, especially if you are on a fixed income.
HORRIBLE CUSTOMER . WAS ON THE PHONE FOR AN HOUR AND A HALF AND NO ONE COULD HELP ME. THEY KEPT TRANSFERRING ME TO DIFFERENT DEPARTMENTS WITH NO RESULTS i HAVE HAD THE SAME ACCOUNT FOR OVER 40 YEARS AND HAVE NEVER HAD ANY PROBLEMS. i AM SERIOUSLY THING OF CANCELLING MY LANDLINE ACCOUNT.
on 2/14/1/9 I had my personal email taken away from me. I have tried with no avail to get back my personal email account. I have lied to, hung up on, transferred and that's just the nice parts. This isn't my first run in with ATT. but to allow a customer of Att. to outright steal it beyond me. I have tracked my email to the Indianapolis, in region. Att still has my documents and all my intellectual property. I will be contacting the federal authories and the attorney general. I'm have let this go on far too long without any results. You cant thieve law biding citizen and get away with it....l want my property back!!!!!!~!~!~
We contacted AT&T in 2017 for service at our house in Fairbanks AK. They sent a landline phone came out and determined there was not a line of sight for service and was never activated. We returned the phone the same week and after 2 years you have tried to collect funds for services never provided and turned it over to collection.
You violated our contract by inititiaing a combining of my internet and wireless bills my consent. Please see below documentation of the problem. To ensure that no further complaints are filed you will need to issue a credit in the amount of $1000.00 which is equivelent to the 30 plus hours I have spent on the phone dealing with your poorly educated and unaccpetable customer service team which needs about 100 more hours of training. I have been with AT&T for well over 20 years and have never been treated with such callousness and disdain. Is this how you repay your loyalty for long standing customers? I can't even trust anything any representative states in your organization because everything that spews from thier mouths are lies.
On December 4, 2018 your company initiated combing our wireless bill Account (#436044660926) with our internet account (#285522852) without consent.,
December 26, 2018 – On or about this date I began an online chat with Christine and asked her to please identify what was happening with our account as the payment had been made on the wireless account #436044660926 but the auto pay on our internet account #285522852 was stopped and I had to make a manual payment. I advised Christine that I noticed a memo on my account stating that there was a combining of bills that I had not authorized and asked her to identify who and when this process began. She advised that the process had begun on December 4, 2018. I advised Christine that this was unauthorized activity on my account and to cease the activity immediately. She advised that she could do nothing and sent me to the Elite billing department in Chicago. I then re-explained that this action was not authorized, in fact that the person who set this in motion was advised that such actions could not be done because of the circumstance behind this. I was then advised that nothing could be done until the billing combining was complete. I would then have to call again and have them undo the process which could take up to 3 months. I advised her that was unacceptable and reminded her that this action was taken on by AT&T without my consent. I had exchanged several emails between myself and the Elite Care Team in Chicago over the span from this date up until early January.
January 15, 2019 – After checking my bill and receiving notification that the combining of my wireless and internet bill was complete, I once again called AT&T and spoke with Paula. I spent almost 2 hours on the phone with her (please note that between the previous phone, internet chat, and emails back and forth to date all totaled close to 6 hours of time to repair the damages AT&T did on this account). I explained in great detail to Paula all that had transpired and needed her to explain how I could go from paying a bill of $487 to having a bill of $911. She advised that since my account was so old, I was grandfathered in to one payment style which changed and now I had to pay two months because I had to pay the current and one month ahead which was their current billing pattern. In the past apparently, I had been paying the current month opposed to prepay which apparently is how AT&T works now. She advised that the billing statement generated on January 1, 2019 included two billing periods. The first was on the old cycle for January 1, 2019 to January 31, 2019, and the second encompassed the billing cycle for February 1, 2019 to February 28, 2019. The next bill generated would be March 2, 2019 and would be due March 22, 2019. I advised her again, as I had done to the previous other agents of AT&T, that their intervention into my account is creating an unnecessary hardship for me and that I did not want this in the first place. I advised her that I could not pay this bill in full and should not be made to do so since this was not my doing and was done against my consent. Paula graciously setup a payment plan to accommodate the hardship of which I was to pay $573.84 on January 17, 2019 and the remaining balance of $337.77 was to be paid on or before February 20, 2019. Please be advised that I complied fully with this payment arrangement.
After a long conversation, Paula convinced me to keep the bills combined that the benefit was worth the effort. I agreed to keep the bill combined and asked Paula several times to please check my account and make sure no other action was pending, that I wished to have my account as is and that AT&T did not have permission to do anything further on this account. The conversation closed with the promise from Paula stating that on January 15, 2019 no further action was pending on this account, the account was combined and would remain combined, and from that day moving forward my account charges would be $252.40 for my wireless and my internet would be $60. I once again reiterated that AT&T has no authorization to do anything further on this account. Paula stated that my account had been noted for future reference.
February 13, 2019 – I woke to find our phone service had been shutdown for nonpayment. I looked at the account which clearly showed the pending payment agreement with an amount of $284 left to pay on February 20, 2019. I then attempted an internet chat with Josh because I had no phone service. He treated me with disdain and would not listen to what I was stating. He advised that I needed to contact the fraud department, I told him no I needed to have my services turned back on. He said he could not comply with that, I had an outstanding bill that needed to be paid. I told him that everything was paid as agreed and the only outstanding balance on the account was part of a payment agreement made on January 15, 2019 with Paula that clearly showed on my account. To expedite the reinstatement on my account I paid the balance of the payment plan in full in the event this was causing the current shut down of our phone.
Not getting anywhere with Josh I had to go to my parent’s house and call AT&T to get an explanation as to why my phones were shut down and to advise that payment had been made and that AT&T needed to reverse all late charges and additional charges applied to my account as a condition of this action taken against us. I called at 8:09 a.m. from my parents’ home and spoke with Jaime. I explained to Jaime that I was beyond upset with the manner in which AT&T had taken upon themselves to make changes to my account without my expressed consent. I then advised him on what had been done on this account and that I had been compliant with their requests from the start. Jaime advised me that my bill had been uncombined, once again AT&T had acted on my account against my wishes, and that a new account number had been generated for this account (New #436161367368) and that bill was the one that triggered the shut down of my phone. I advised Jaime that I had only two accounts with AT&T, our old wireless account 436044660926 which had been cancelled on January 24, 2019 by AT&T, and the new combined bill which incorporated both the internet and wireless which was account #285522852. Jamie advised that the other account number #436161367368 was established on January 8, 2019 of which I had no documentation, nothing had been emailed to me, and this account number does not even appear on my account information attached to this phone number. I requested that this new bill be sent to me by email as my account currently did not reflect this new account number and that when I pull up any account under my current phone number 209-535-2534 it shows a zero balance and the information reflected above. Jamie apologized for any inconvenience and stated he would make payment arrangements to hold off the other bill payment until February 23, 2019 until I had sufficient time to review and act on the information provided.
February 19, 2019 - To date, having now asked twice for the information to be sent to me, I have not received any documentation with regard to this account # 436161367368 of which they state that I owe $301.58. To date I have already paid the outstanding balance of $911.61. Online shows that I have a zero balance as of today, no other account is showing on this phone number 209-535-2534. I fear that they will once again be shutting my phone down no matter what I do to try to comply. I am being charged fees of which I am not being given the opportunity to dispute or even validate.
February 19, 2019 – spoke with Rose @ 4:33 p.m. and explained everything. I provided her with all the account numbers in question. She was unable to advise me how this could become such a problem. She and her supervisor Sue took well over three hours, almost 2 hours with me on the phone, reviewing the transactions that had occurred on all three accounts. Rose and her supervisor had determined that payments were being applied to the old account number instead of the new one which had a credit balance of $483.84 which she then applied to the new account # 43616136368. She advised me that the balance owing was $374 due on March 1, 2019. I then asked that she ensure that they were not going to be shutting my phones off if this amount was not paid by February 23, 2019 because presently, I was being threatened with that if payment was not received by the agreed upon time frame. She assured me moving forward that she would notate the file of the transfer in place for the credit balance on account 436044660926 and that the account was in good standing. I advised Rose that it was necessary that they make sure my account was reversed of all late fees and anything showing s been looking into the problem and enlisted the assistance of her supervisor to resolve the issue.
February 20, 2019 – AT&T doesn’t seem to learn their lesson and once again shut off our service after I received confirmation from Rose that this would not happen. Had to do a live chat with Mark Pattinson @ 12:40 to get this resolved again. They continue to say that my account is past due when it is not. They continue to screw with my account without permission, they continue to add late charges and they continue to shut my phone service off.
After three hours on the phone with 7 different people I finally spoke with Meagan who essential told me that everything Rose advised me of was a lie and that there was no credit being generated on this account. I was once again forced to make yet another payment of $296, adding to the $911.62 that I have already paid and according to AT&T still owe and additional $556 by March 1, 2018. No one could explain to me the nature of the bill, why it was lapping over in the same billing period, and why this happened in the first place. I am basically being told to shut up and pay or not have the service which at this point is not an option since my husband uses this for work and we have no land line. I am currently looking into another service for my husband as this can’t continue and AT&T has not assured me this will not happen again.
This year we have had at least 20 days without of land line and your efforts to repair are only temporary. We are ashamed and disgusted with AT and T.
call Three times to make a payment arrangements and three different people toll me three different answer does not work, such a big company and doesn't have a simple answer what a shame not good for customers....they don't care.
I am a new internet/TV/phone customer, living in Indianapolis, Ind. Two AT&T salesmen came to our door and quoted us a price of $140.99 per month for that package. Your recent bill came to $159.47 per month. The only document I have from this transaction is an AT&T Order Receipt. The sales agents names on the document are Brandon and Eric with no last names, and a phone number of (765) 617-5254. i called Brandon at that number, but he has not gotten back to us, although he said that he would. i realize that we do not have that offer in writing, but we are feeling quite deceived at this moment. We are not happy, believing that you should stick to what your salesman quoted us.
We switched from WOW to AT&T on 12/30. We were told that AT&T would handle all the transferring of cable, phone and internet.
We happily wanted for the new service to be installed.
On their first attempt, the AT&T tech did not have enough wireless boxes that we requested.
Why wouldn't they call and say something BEFORE arriving on site and then telling us. My wife had to take a day off of work for the install that didn't happen. So we had to reschedule. On the second install date, the tech did install the new cable and internet. The install of those two went ok. Notice that I didn't say phone, we were told that AT&T informed WOW a week ahead of time of the swap to give them a heads up of the changes coming. We were told at the second install that the phone port change would take about a week. We called numerous times after that checking on the status and kept being told it will just be another couple of days for WOW to release our phone number that we had for 15 years.
Today when i called the lady she said no problem and the phone would be ported on 2/26. GREAT, or so I thought. A little while later the AT&T rep called and said we couldn't port it any more. We had to call WOW. WOW closed the account and wanted $50.00 to connect a box and reactive the account but only if we responded in the next day. Then they wanted another $50.00 to disconnect the box. Someone also needs to be home for this to happen, both on the install and disconnect. What happened to customer service and doing what you tell the customer you are going to do the first time??? Now our doctor appointments have been missed because we used the house number.
I bought an iPhone 7 Plus a couple of years ago. And paid cash for it. Now I wanted to switch to Verizon and this phone will not switch. It was not disclosed to me that this was could not be used on another network. I am requesting a refund or to replace a 7 plus that could use on Verizon Please contact me to resolve this issue
The e-mail listed above, firstname.lastname@example.org, I have not gotten in it for over 5 months. I have tried everything and I mean everything, I have called at&t to fix it so many times it is not funny. I went to a corporate store to get it fixed and nothing happened. You try to improve AT&T but you are making it worse. If you should know of a fix send it too email@example.com Thanks.
Jan4, 20199 I called AT&t 18007502355 to ask why my business monthly charge doubled and spoke to a rep named Sam in Milwaukee Wisconsin who said that upgrading to u-verse internet phone service would save me money. After he explained to me the new service He assured me that I would enjoy the same type of access service as on the the upgrade, FALSE! Because it was late Friday afternoon He said a confirmation would be sent to me the following Monday with further instructions and that He would call. Well I waited all day Monday NO E-MAILS OR PHONE CALL FROM HIM> the following day Tuesday still no contact from Him so I sent Him e-mails in the morning and another in the afternoon. Wednesday still no response from Sam so called the 800# again and and was contacted with your office in Missouri and spoke with Sarah and she researched my account and could not find an order I placed last Friday with Sam and I had to place an order again. I was assured again that I would have the same access of service with the upgrade as i currently am using, FALSE! Jan21 the new modem was installed and this was the start of all my more problems. Three service calls later and a supervisor in my office all assuring me all is working and many other phone calls for service that I feel I have been deceived, placed on hold for a long time and then transferred to a new person and all l would be told is, I am sorry for all my problems, by your rep. I have spent many hours to work this out and it has cost me many hours of production work which means lost revenue for me! I now find out I cannot open my fax messages sent me from my clients. At&t your service is deplorable!!!! John Figlar, 209-744-9332, firstname.lastname@example.org, regarding account # 291406623, order # 451056916
I bundled DIrectv with AT&T internet and my nightmare began. The internet was never strong enough to provide TV service, on demand features or record back. Over FOUR MONTHS, I had ELEVEN technicians at my home. All arguing over whos fault the problem was. I spent over 100 (ONE HUNDRED) hours of my life on the phone or waiting/home with these technicians. I lost a tremendous amount of work over this. After 4 months of HELL I was told by an AT&T manager that I should cancel my services, WITHOUT CHARGE and go to another carrier after all they put me through. I did just that, went to another carrier for 30 days for both internet and TV. I have always preferred to DirecTV and returned to them 30 days later but kept my internet with Spectrum. Once I did this, ALL issues were resolved and everything went back to normal.
Eight months later I receive a collection notice from Diversified Consultants. I called them on Februrary 11th and the rep told me that it doesnt matter if AT&T provides TERRIBLE SERVICE THAT DOES NOT ADEQUATELY SUPPORT EVEN THEIR CABLE NETWORK, that their contract states I am required to pay them regardless of the trouble, time I invested or that I returned the equipment. I am appalled that AT&T thinks they can sue me for $600 after I gave them FOUR MONTHS to resolve the issue. I not only lost work hours, but the damage they did to my house installing wires that didnt belong, the hours I spent fighting with people over the phone, the frustration and anger I experienced over this. Now I am forced to hire an attorney to SUE THEM for damages to my credit, lost wages and pain and suffering.
ATT does not honor what they promise. I was promised a $79.99 bundle price after our 2 year contract expired in September of 2018. I having been fighting over the phone with your customer service people. Even spoke with a manager John who assured me I would not be bothered again with a service interruption.
So for the 4th time is 4 months my service has been interrupted.
I will be calling your CEO.
My experience has been horrible from day one. When I first signed up with ATT and DirectTV I signed a 2 year fixed price contract and was told my fixed price was $95 plus only my local taxes. On install day found out they were installing wrong equipment and only way to fix it was to cancel my order and place a new order. Next day got correct equipment installed and had to sign a new contract. This is where they pulled the switch on me. I did not receive a copy of my new contract but I see on the web site that the price in only guaranteed for 12 months instead of 24 and my new price is now $114.I signed up for auto pay and that did not happen either. Absolutely everything I was told was incorrect. I have called and asked several times to get this corrected with no success. I want to cancel my entire contract, I have been taken advantage of and lied to from day one. I see there are many, many others with the same complaints, I don't want to pursue this legally but I will if necessary.
I have been dealing with an AT&T Uverse issue for the past 5 days [2 Feb 2019-SAT during the SUPERBOWL, until current] due to an error on the part of an AT&T service issue Representative. I have been on the phone with different AT&T Reps [ Supervisor Ms. Eva and Mr. Sakis] today for 3 hours and I am currently still on the phone working for resolution. Besides filing a complaint with the BBB and FCC (which are not going to get my cable services restored) who can I contact with in AT&T that can actually get me results? The AT&T team has been unhelpful, unconcerned, and have yet to resolve anything. I do not want to cancel my service, my family has been happy thus far. I just want my services restored and the issue resolved that AT&T caused in the first place.
Thank you for your support.
Leonard / Beverly Foster # 760-294-8796
in November I purchased a new galaxy 9 smart phone. Going from a Galaxy 5. I never went over my 300 data limit with the 5. In fact I rolled over my data. In January AT&T pushed an app to manage my data. On Friday the last week in January I received a message that I had used 75% of my data plan. 2 hours later I had the text I had reached 90%. On Saturday I received a message I was over and a charge would be added. All this happened without using the phone once.
When I contacted AT&T by phone they said I had to shut off the data usage. It would not allow me to do that. So I had to go in and have a tech do that. His explaination was that the G9 updates more often and therefore uses the data. I was also told the new charge would be reveresed-that didn't happen. AT&T should be fined for these types of activities. It just seems every month there is some new scheme to get more money added to the bill.
I want to be reimmbursed for the charge and my time to fix something which should not have happened. The data usage increase should also have been explained at the time of purchasing the phone.
I live on social security. My bill went from $44.00 a month to $103.00 for Direct TV
I had to cancel which I did on January 3oth.
They gave me a conformation number of
3970673720 My account is 260902438 Marcus Berry 3945 N founder Circle Buckeye AZ 85396
I have called a number of times to get the cut off date for January 30th. I have been treated as if I am a simpleton and the latest call The agent was outright rude, would not put his supervisor on the phone and told me I could go in que for another supervisor and wait again. I waited over 17 minutes on hold to speak to this agent.
Please help me resolve this issue.
on Jan 27 I was told by another agent he could lower the bill to $75.00 which I agreed but let him know I would have to cancel because I could not afford that bill.
can someone please resolve this issue.
at&t sent me a bill for unauthorized connection. I tried to contact them again today (2/1/19) to settle this, and they hung up on me TWICE!!! What kind of people are working for you?? The number I called was 866-595-1329. Even though I cancelled my base station acct. in 9/18, I keep getting billed for it. It's up to $220 and I didn't authorize it. This is the fourth time I have contacted at&t about this. I WILL NOT PAY IT!!
To whom it may concern,
I am writing this letter out of frustration with AT&T wireless.
On December 24th, 2018, I went to our local AT&T store (Village Point-Omaha, Nebraska) to inquire about phone options for my family while in Mexico. I explained in detail that my entire family(5 lines of service) would be in Mexico for my youngest daughter's destination wedding. We discussed in detail with Shea Lechner and Emily(the manager) whether we needed to turn off cellular data and just use Wifi versus adding a $10/day plan for each phone for international use. We were told that our current plan(shared 15 G data) covered Mexico and that there was no need to add any coverage. Specifically we were told that we should use our phones just as if we were in the US, without any additional surcharges and that any data used would accrue to our plans in the normal manner. The representatives even double checked the plan, showing me the written verbiage covering my AT&T plan. I informed my son-in-law and oldest daughter, who were going a week early of this information.
Less than 24 hours after they arrived in Mexico, I received an email and my son-law a text message(12/28/2018) that our international data charges had exceeded $100. I made of copy of the e-mail and promptly went back to the same local AT&T office that same day. This time I saw Emily and another representative Victor, who rechecked my plan and reconfirmed that indeed our plan covered Mexico and was just a mistake. Victor even volunteered that the same problem occurred with his own phone when he went to Mexico earlier in the year(July, 2018) and had received notices that he has exceeded data usage but was not a problem. They again reassured me that my plan indeed covered everything in Mexico.
I received a second e-mail that our charges exceeded $300 dollar in date usage on 12/29/2018 (my son-law got a similar text) and I returned to the store and was again told not to worry.
I received a third e-mail on 12/30/2018 that charges now exceeded $500 and that they had suspended international and domestic data (line 503-708-9355). I returned to the local store and again spoke with the company representatives about the turning off of my son-in-law's phone. After some discussion among the representatives, they apparently realized that some codes needed to be inputted into the system(for my particular plan), after which my son-in-law's phone began to work again.
I subsequently received a bill for December, 2018 for $754.80 (of which $525.80 represented overcharges from the Mexican data issue). I received the bill on 1/9/2019 and promptly went back to the store with a copy. I met with Shea Lechner who initiated a call to corporate headquarters to correct the issue and was told to pay what we normally pay and the problem would be corrected.
I received a denial call from AT&T (phone number 855-419-7365) referencing case # 15159046 on 1/12/2019. I returned to the store again and played the voicemail left. Victor again called the internal AT&T auditing department and was apparently denied again. We then talked to the current store manager Brad, who related that he would escalate the matter to his superiors and would get that charges taken care of.
The check for the difference of $229.46 was mailed on 1/14/2019 and apparently received on 1/19/2019. My online bill continues to read $525.34 overdue. I did place a call to the store manager on 1/24/2019, but has not been returned to the present time.
The amount of time that this has required is ridiculous and AT&T response is outrageous. This is an issue that was proactively addressed and a series of problems that ensued within the internal network of the company was thrown onto the consumer.
I plan on making other consumers aware of these AT&T issues. Certainly this makes one have to think of changing carriers and letting our friends and relatives know of the company policies. The irony of this entire issue is that my son-in-law and daughter work in management in the computer arena(Intel) and were extremely astute in identifying the problem.
Peter M Gordon, MD, FACS
I own two homes, one in Texas and one in Oklahoma. We have AT&T internet in both homes and had Direct TV in Texas and AT&T U Verse in Oklahoma. We are selling the Texas home due to my retirement and when I cancelled Direct TV they charged me a $100.50 early termination fee. I cannot transfer Direct to my other home because I'm already paying AT&T for their services there. So in effect AT&T charges you if you have a life event that requires a move. I am going to work very hard to get AT&T out of my life.
If I could make the rating zero stars, I would. I have now been on the phone for over 5 hours with customer service over a period of nearly 4 weeks in an attempt to resolve a huge billing issue. I am going out of mind with the constant lies and incompetence and fear that this will have an adverse effect on the excellent credit rating that I have worked so hard to achieve.
WHY CAN'T SOMEONE HELP ME!?
Not only am I being charged $293.04 for an NFL SUNDAY TICKET that AT&T was not able to provide due to technical issues and "program updates" at the time, as a consolation for the trouble, AT&T wanted to provide me with a free movie package, which I didn't care about, AND THEN CHARGED ME AN ADDITIONAL $45.72 FOR IT!
But wait, there's so much more... I am also being charged $149.98 for NFL SUNDAY TICKET MAX that I never wanted or ordered.
I have never dealt with such horrible, inept customer service representatives.
Next, a call to the corporate office and the Better Business Bureau.
I canceled the satellite service to be effective 01-10-19. I was promised that no further withdrawals would be made from my account and that in fact I would receive $64.86 would be refunded because I pay in ADVANCE. On 01-16-19 an amount of $138.97 was taken from my bank account (which made me overdrawn and cost me Bank fees. I have spent over 10 hours in the last 2 weeks on the phone with about 8 different people giving me promises that I would receive the $64.86 plus the $138.97 that was taken from my bank AFTER I had already canceled the service. I only just received the return kit to send back the DVR on 01-23-19 and sent it back on 01-24-19. I have been promised phone calls that I never receive. I have been promised E-mails that I never receive. I am a 74 year old disabled person living on a little over$1000/month. The money that ATT has taken from my account and is taking forever to get back to me is 20 percent of my monthly income. I cannot buy prescriptions that I need because your personnel don't seem to know what they are doing. EVERY time I call someone gives me a different amount and a different time to expect my money to be returned. I have now been sitting here waiting for a promised phone call (she said 10 minutes) it's been 30. I probably won't even receive a reply to this but 20 percent of my income is life threatening to me, so I must do something because your support(including 2 supervisors) don't seem to know what they are doing. Will someone PLEASE solve this problem!
Short and Sweet. Went to your AT&T on University Street in Palo Alto and was told that my speaker was out and need to get online to get it my phone fixed. Told him I do not do things online. Was told that the AT&T would help me on Page Mill Road. The lady I could tell really didn't want to wait for me to get my son's past word so she could help me. She kept on at me four times to change my password. I told her no because our son pays our bill and it is his password. I got a hold of our daughter and she refused to talk to our daughter;I would not have to keep repeating to her what my daughter was telling me. She also recommended for me to get an I phone because they had classes to teach me how to use the phone after I told her that I wish they had classes for my Galaxy 8 phone I stormed out of AT&T because I have never been treated like I was not making them any money. I did tell both places that I think I just pushed a wrong button or more that may have caused the problem. They said no I didn't.
I left upset that I was crying on my way home because I felt your workers didn't want help and I hate it when you want everyone to get online to deal with a problem. I like to talk to a human, not a machine or computer. I was treated I feel like a stupid old ladies they didn't want to bother with. On the way home I called my boss and I ended up taking my phone to him; It took him two minutes to fix the problem. I had hit some buttons I should not have. Maybe if your people were educated in the phones they are trying to sell and know how to fix a minor problem. I would not have been shipped to a different store. I never have been treated the way she made me feel. When you give someone permissions to talk to your daughter why do you get treated like hell no way?
The San Jose Store I go to all the time never has treated me like that. I am still very upset. I have been with AT&T since they took over Pacific Bell. Anne Teixeira
was hung up on by a tech. rep I have 2 phones I can't use.am disabled n have no way to call anyone-he never called me back to set up phone.long time customers,thinking of goin to sprint. I am LIVID
I work for a police department in Texas. We have a total of 19 IPADS that we use to our job. 17 of them work and 2 don't. I have been given the run around by numerous of people. I even have emailed several and have been on the phone countless of hours dealing with AT&T personnel. I even spent 4 hours in a store and the employee there was given the run around. This issue has been going on for 3 months.
I have asked for supervisor names and number and when i do your employess will not reply or return calls. Is this how your company likes to handle your customers? We need some help in getting this fixed.
my home phone has been working on and off for the past year or more they have came out several times and replaced my direct bury wire and I've replaced every wire and phone in my home ...I see now they are replacing my neighbors line direct bury but that wont help we have been told its a cable failure and every time the ground gets wet it goes out again... I live rural and I am unable to get cell phone reception at my home that's why I require a land line ... my wife has heart issues and needs the phone in case of emergencies!!!! I've reported this several times and done everything I can on my end I've been a good customer for many years cell and land line and don't feel they are working to resolve my problems just attempting to drag out what needs to be done!!!! I am not the only one in my area who is experiencing problems I have talked to my neighbors and we are considering all our legal options!!!!!! please respond to my complaint as I've been through many many robotic call transfers and non helpful people to no results as well as repair men which should be documented with unnecessary cost to myself and neighbors pocketbooks my address is 5020 Johnson line road Bolton Mississippi 39041 phone number 601-866-7775 again not only is it an inconvenience but my wife's health and well being and possibly her life depends on this phone working when its needed sincerely Landon wells my cell number is 601-519-6535 I can be reached on this Monday through Friday 8 to 5 ........help........please now.......
1 - When ordering Internet service, I was told there would be no installation fee. Charged $99.00
2 - cancelled within 3 days and was told to return equipment and there was no cost for the 3 days. Billed $218.54
3 - Called customer service 3 times for help regarding this issue and all 3 times spent over 1 hour on phone only to be transferred to different people who in the end would just terminate the call. Never received a solution
tech (Javier) came to my apt. to have uverse and internet installed and while checking if fone jacks were working he cut up the fone lines in my apt..tech spoke to landlord to explain that fone jacks are not operating correctly and he was told by landlord that he was going to send out a maint. person to have that checked out. and when ever it was ready that att was going to be contacted by tenant to have services installed...by then he cut the wires on my wall for my fone line,and opened up and pulled out the cable wires outside the apt.and never put things back or covered the cable box..This morning 1/18/2019 I have landlord looking at the damages that were done by Att tech. and now im being billed for damages...as of now property maint. said that a new wire has to be run thrue the wall and rewired from main central box do to being cut and not able to be repaired needs replacement..wires need to be just put back in cable box and secure and secure cover plate..landlord is charging $1200.00 in repairs towered my rent lease..this issue needs to be resolved asap please this is not my responsability...supervisor (beto) came latter that night thinking that installation was performed and to see if were happy with installation..and we explained the issues and he took pictures of the damages done by javier..he said that he sent all info. to his supervisor..he left me his email..his name is Alberto...Al0041@Att.com..that all i have from that att supervisor and javiers fone number that i have from were he called me is (619) 370 6989 ...Please help me ..i called Risk Manag. dept. and filed a report Ref.#190-100-27-92 Ref ID Call # K600-698-86 spoke to Ann..MY acct. # is 291-482-317 please call me for more inf. @ 619 481 8832 Thank You ...and hope to here from att soon.
I called today about upgrading a phone. The battery in my phone is bad. I spent over 4 1/2 hours on the phone with different departments and different people and finally I got someone who was going to help and they messed everything up. I was told I had accepted a 2 year agreement on a 4 year old phone and was charging me $20.00 for this phone. THE PHONE IS PAID FOR AND YOUR GOING TO CHARGE ME AGAIN!!! then I was told I had accepted the terms and agreement when I had not gone into the site provided. I was told I could upgrade this line for a 2 year contract and receive a new phone for a one time fee of $.99 with the 2 year contract. the lady I spoke with last said I had accepted and then she said well you need to accept this agreement to receive the phone. I told her again I was not paying the full price when I was given the option of a 2 year contract for $.99. Some of ATT representatives asked for the same information multiple times and one who said he was a supervisor, said" I am Jesus, what can I do." I said I was told I would be speaking with Jessie, Jesus said" Jessie, Jesus what's the difference what do you need." I will say this I have 8 months left on a couple of phones . The 4 cells i have, the 4 tablets, the internet, home phone and Direct TV will no longer be in my home. I have had service with ATT (BellSouth) 20 plus years, cell service 13 years. The service or lack of and the mishandleing of the situation was below 1 star. Yes the lady asked to reorder the phone again and i laughed, no i did not order the new phone.
AT & T cancelled my service due to an address mix-up. I DID NOT CANCEL ANY SERVICE!
I was told I will need to be set up with new service. Needing permission for a credit check. I am requesting A T & T to restore my service that I did not cancel. I should not be penalized due to your mistake. This also has effected my billing as I had a package deal.
saying I'm sorry isn't helping me at all!!! Should I contact the news station to assist me?
My complain is with the mobil sale person ( in home expert integrated solutions ) . I switch from T Mobil to AT&T six moths ago . I switch 4 cell phones and gave it to the sales rep Irvin Bejarano 310-894-0707 email: email@example.com . Now I been told that the cell are no where to be found and
the sales rep is not responding to my call or email .I owe the money to T Mobil and now I'm in collection . I have email and call customercarehelpyouswitch several times and I'm just getting the run around . Please advise who is the person that will be able to help me .My name is Rene Varela 323-404-0995 email : firstname.lastname@example.org . Please help .
This is now my 2nd. attempt at trying to resolve an issue since Jan.2nd. 2019 !! Every day since Jan.2nd, between the hours of 2pm and 2:30pm, I have received a message from AT&T on my answering machine saying that 214 is scheduled for activation by 8pm. Be advised , that this call is becoming very bothersome and has absolutely nothing to do with me. I assume it has something to do with my DSL Internet service. I was activated by AT&T on Oct.9th. 2018. so I do not know why I am receiving these calls. I would appreciate it if this problem was rectified. I am getting tired of coming home to this message every single day !! I hope something can be done to resolve this annoying issue ? I do not want to listen to it the rest of my life !!! The last thing I was made aware of was that it would be looked into. But, I am still receiving the calls.I have been with AT&T for over 17years ! I do not believe that they want to lose a good customer because of this issue. ( But I'm getting real close. ) Something should be able to be done about this problem. Thank You, Joseph Bongiorno 501-922-0214 (607) This is the affected AT&T account #.
Ordered a replacement phone on Dec 18. FedEx claims to have delivered it Dec 20..but it was NOT delivered to my house. Called FedEx got hung up on.Called AT&T to report it not being delivered and that's where the nightmare began. Apparently there is this Mythical Back Office that they put you in when they don't want to deal with you. I have called numerous times..each time the representative has me on the phone for quite awhile and then.. told it's in that "back office" then tries to sell me other services. OR..they transferr me after pretending to view my case..to some other department and I have to explain myself AGAIN..only to be told its in that back office. We've been customers of AT&T for over 18 years..and I am disgusted. Its been about a month..no phone. We even went into a retail AT&T store. They couldn't even get through. If I could give them less than one star I would. Now that phone is appearing on my bill. Digusted.
YOU LET MY VISA CARD INFORMATION OUT AND I GOT HACKED. I CALLED CUSTOMER SERVICE 6 TIMES AND GOT NO HELP. I WENT ON A CHAT SITE AND RELATED MY PROBLEM AND MARIO D WAS TO GET SOME INFORMATION BACK TO ME. AGAIN NO HELP. CHRISTIAN CM592 WAS GOING TO HELP ME. NO HELP. CALLED FRAUD DEPT. NO HELP. YOU JUST CAN NOT TRUST ATT.
CALLED IN TO CANCELL INSTALLATION 5 TIMES BUT GOT NO CONFORMATION AND INSTALLER WAS HERE WED.THE 9TH.
YOU GAVE OUT MY INFORMATION AND I WOULD LIKE TO KNOW WHAT YOU ARE GOING TO DO ABOUT IT.??? SO FAR YOU HAVE DONE NOTHING AT ALL.
I have been an AT&T customer for a very long time. Cell phone since 2004, UVERSE and other products since I cannot remember.
Sometime on Wednesday, January 3rd, 2019 both my UVERSE and Internet went out. On Wednesday evening when I returned home from work, I called the service department to schedule a repair. They dutifully scheduled the repair for Thursday January 4th, 2019 between the hours of 12:00 and 2:00. My wife and 7 year old stayed home to wait for the repair person.
At about 1:45 I received a text saying that they had to re-schedule to 2:00 to 4:00 PM. At about 3:30 no one had come to the house so I called ATT repair and they told me that they would be there between 4:00 PM and 8:00 PM. At about 7:45 PM I received a call saying that they would not be coming and they wanted to schedule for Monday, January 7th. I told them that no one would be available at this time and date and the only time I had would be on Saturday or Sunday. The operator would not listen to me and scheduled the repair for that Monday. I tried calling several times but they insisted on not listening and kept telling me that the repair is scheduled for Monday, January 7th between 12:00 and 2:00. On Monday, January 7th I called again and spoke to Carolyn who finally scheduled my appointment for Tuesday, Jaunuary 8th between 12:00 and 2:00. I again explained to her that no one would be home until 6:00 as school has re-started and we have to work. Carolyn told me that she would follow up and make sure that even though we scheduled the appointment for this time she would communicate to the technician that no one would be at home until 6:00.
I have called several times to have this rectified, each phone call was at least an hour in length with most of that time on hold. I asked to speak to a supervisor and was told that none were available and they would call me back within an hour. The only call backs that I received were from a person named “Rod” to tell me that the technician would not be there on Thursday evening and from Carolyn who I believe is/was trying to get the situation repaired.
Well, January 8th came and went with no ATT Technician to fix the problem. I called and another hour on the phone was set up for Saturday, January 12. On Wednesday, Lori called and left a message for me that they will be unable to keep this appointment because of fiber upgrade this weekend and I needed to call to set up a new appointment. I called and was told that if I cancel Saturday’s appointment I would be put in the back of the line for service. I tried to explain to the gal that the message told me that I needed to call and reschedule but to no avail.
I have not had UVERSE or Internet Service at my home since January 3rd, 2019 and it does not appear that I will have my service restored anytime in the near future. I am really confused about this extremely poor customer service from ATT since I have been a customer for many years.
To whom it may concern. Hope fully you can solve this problem that I have been having since January 2nd. 2019. Everyday at approximately 2:00 to 2:30, I have been receiving a phone message on my answering machine saying that 214 is scheduled for activation by 8 pm. I am assuming that this is regarding my Internet activation. Please be advised that on October 9th. 2018 my Internet service was activated by AT & T. So this phone call does not pertain to me ! I have made several calls to AT &T to solve this issue but to no avail. There is nothing wrong with my service. I do not appreciate coming home to this message on my answering machine everyday !! I would like it to stop because it is becoming very annoying. My name is Joseph Bongiorno. My phone # is 501-922-0214. I would appreciate it if this issue was rectified. I want these calls STOPPED. If possible, I would like someone to respond to this e-mail so as to know that I haven't wasted my time. Thank You. (P.S.,) I hope this problem can be taken care of ,or I may have to take it to the next level !! Joseph Bongiorno
I ordered an upgrade from U-Verse to ATT Fiber100
scheduled a visititation window on Dec 29th (3 missed appointments) the next day Dec 30 (two missed appointments)
I lost U-Verse service in the first window.
I have been down 3 weeks
they shipped me a replacement modem and can't get it working
being charged $20 dollars extra a month because I won't sign up for auto pay. I've been with at&t 10 years and not once have I been late paying my bill. soon I will be saying good bye to your company
worst service ever. lied non stop. spent hours trying to fix situation. bill kept going up. $250 in 30 days for only internet? never had such bad experience. bill started at $30 a month, when I got it it was 70 per month then went up from. there. worst customer service.
I cancelled my ATT&T on October 27. 2018, received a statement for 136.83.
I called. speaking with customer service person named Bamier, who told me that I did not owe for the
this amount that I should have been charged for one day.The 136.83 was taken out of my account
after I had cancelled AT&T causing me to have a huge overdraft. I wrote a letter and called my
bank to dispute this withdrawal. The money was put back into my account. after speaking with another
customer service person at AT&T. Now I am getting a letter stating if I didn't pay my 136.83 it would be
turned over to collection, after 4 hours on the phone being passed from to one person to another asking
to speak to a manager or someone on the the finance department this could not be resolved, I had so
many reasons why this couldn't be resolved and I was absolutely astonished that the customer service
could not get me a manager. This is a terrible way to do business. I am frustrated, I was with your company for
almost 18 years and am appalled at the way I have been treated. I owe you one day of service and am happy to
pay it. I am not going to pay for service I did not use.
I was told that because i just had cell phone service, that they could not break it down to one day, how stupid
is that??? I think you had better have a training class for your Customer Service people so they know what they are supposed
to do I would appreciate to get this resolved as quickly as possible.
acct number 359190360
479 619 279 479 936 4524
PS I don't see how you can cancel my service on December 24, 2018
when I had already cancelled it on October 27. 2018
I was told $800 credit towards new purchase iPhone 14 then when I returned to get credit for my old iPhone they said the girl was new and was wrong because small crack in screen. I clarified at purchase that my phone had been cracked and the lady said that wasn’t bad. Now I’m only getting credit of $350 and they do not want to honor what I was told even though I had witnesses. We purchased two phones yesterday and were still told no.
Someone fraudulently added a 3rd line to our account. It was not authorized. We paid by direct debit and it was paid 3 months before we discovered it. I have spent hours on the phone explaining it to many different levels of employees. We have driven a total of 160 miles to corporate offices that did no good. We are owed 256.00 and they are not cooperating in returning our money. I got so upset when I drove 80 miles to change my pass code and again to verify my identity. Then they couldn't figure it out even after all that. My blood pressure is high and I'm looking to hire Beth Dutton. The corporation commission is my next step. Needless to say we are not with att anymore and will never be. We were with them close 30 yrs and that means Nothing to them.
I asked them NOT to keep my credit card on file after paying a bill for someone else and they did not take it off. The individual used it again. I told them several times.
Started with your company in Nov .2022. Having billing issues that have not been resolved. Been on phone for one hour waiting for a supervisor. Billed twice March 2023. Have not received credit for returning my Android phone. I am ready to give my cell phone back and get a new carrier. Needs to be resolved now.
I discontinued service for AT&T Fiber Internet service effective in September 2023. Subsequently I received notification that a refund would be sent via "prepaid debit card..." This notice was dated Oct 10, 2022. It went on to say "If your refund is not received after 60 days from your final bill date, please visit resolves.att.com to submit a refund request. If you have any questions, please call AT&T at 800.288.2020."
I did both and was instructed to call another number 866-299-6824. I was told that the visa gift card was sent on November 7, 2022. It was never received.
On January 6, 2023, I filed a claim with "Carol in Chicago" for a replacement card. The case reference number is 2301060807.
On February 8, 2023, I spoke with Keshana (sp?) wh confirmed that a refund was sent to my current address.
On March 10, 2023, I called again and was transferred to people who could not find my account and were thus of no help.
What more do I need to do to get me $45.00 refund?
Leonardo M At the ATT store at 2420 mission at San Francisco was very incompetent to the point of maliciousness. He told me I had to surrender my trade in phone immediately because it was “already in his stock” but failed to make sure to transfer my SIM info to my brand new (AND EXPENSIVE) phone! I went all the way home without my phone navigation thinking I just needed a code in my laptop email and found out I had no way of activating my old number on my new phone!!
Locked out of an email account due to hacking. Can not use phone or email to reset the password. AT&T will not reset the password over the phone. AT&T will only send a physical letter with the new password through USPS with no expedited shipping. During which time, if anyone tries to access the email account (the hacker) the new password being mailed will be void.
They can change the information on the account to change the number and email, but this process takes THIRTY days. The site for resetting the password says "CALL". Support says you can not have it work through calling, it only works through TEXTING.
Information is contradicting itself.
Also, it has been around 72 days, the information has not been updated.
We needed access to verify who had been contacted during the hacking situation so we could properly warn them.
Can't warn anyone after around two and a half months of no help.
I filed a complaint last month to get my billed corrected and again this month they are charging me for Uverse I canceled back in Dec!
Also, received confirmation that I returned my equipment and you received it. Getting charged $150 for that. No ONE in the billing Dept can seem to get this fixed or taken off my bill. They don't understand anything about the problem and keep sending me around to differ dept. My bill is all messed up!
I am retired Mgr and I hate to know you do this to our outside customers
I’ve been with att for most of my wireless life. Been paying over $100 a month for a single line. For the past two years I started to have issues with data/streaming as well as calls com8ng through. Called them a million times. Not once was anything done. Not once was I offered a credit for all the times my phone would not work. Finally, I get a hold of Brett. Who tells me, to go to another service. Have done everything I could to stay with ATT. But when your employees tell me to go somewhere else. I think that’s crazy.
No loyalty what’s so ever. Disgusting.
We all left AT&T from our family plan and went to other carriers. 5 of our family members are living happily ever after without this hideous carrier, but one of us, my epileptic son, has a locked phone. I have been on the phone nearly every day, sometimes 6-9 hours total a day for 6 weeks, trying to get this resolved. This has been one of the most stressful, exhausting problems that I've ever experienced. When you call, you get transferred from one person to another to another, and if you're lucky, you won't get cut off so you have to repeat your problem over and over. Today, I was instructed to go to a corporate store to get the replacement phone activated that they sent me. I got there and they couldn't help me because AT&T had blacklisted the phone. I literally had a complete breakdown in the parking lot. I was screaming and crying like a lunatic. They finally broke me. I am sending the replacement phone back. Now, I have a brand new AT&T phone that I paid off to the tune of $1200 that can't be used on our new carrier or any other for that matter. My mind has been blown. I hate AT&T! After 7 years, this is how they treat us...although this is how it's been ever since we opened an account. Lesson learned.
Absolutely terrible service regarding fraudulent purchases made against my account at the beginning of December, zero communication from fraud department despite around 8 hours of text and phone communication. ATT has some great service reps but continue to send me to the fraud department that you cannot speak with or get resolution. My bill still continues to be incorrect!
I have never beef treated as rudely as I was today at att store on golf and mechanical
All our services went down on January 27 to 30. Tec person came out and told us squirrels got into equipment. All up and running on Tuesday. Then on Saturday February 4, at 1130am. Same thing happened. The bots who run interference keep saying things will be up and running in 24 hours. REALLY? We are going on 3 days and no one can tell me exactly what is wrong and time frame of when it will be fixed. As of this writing still no resolution. This company is terrible
I was told i would get a call friday last week as my issue was esclated. I never got the call and no callis in my logs. I want a call explaining my issue.
i have been working with escalations since mid December after 6 months of trying to get my account properly adjusted when a third party AT&T representative not only lied to me later ignored my message that i was not interested in the service.resulting in over charging and now being told one phone is not even returnable but i am still awaiting a response and credit of phones that were supposed to be free yet i have been paying for them since JULY in the past seven months i have made several calls to the billing department who told me they couldn't do anything i had to go back to the BJ's wholesale and find the sales rep and have him correct the issue. The Bjs is 45 minutes from my home but after 3 trips and failed attempts I was finally able to obtain this employee's supervisor. I have been working with her since ealy December and she connected me with escalations who finally again after MANY phone calls approved the phones to be returned... The phones were returned to at&t on January 6th and sat at the doc until i had to call in on January 18th to get them processed. I was told it would take 1-3 business days to get an answer. It's now January 31st, 9 business days later and still NO answer. When I call the supervisor working on my case it says he is not in the office today and apparently no one else can work on this case. When I email the salesperson's supervisor for an update, she nevepods but I get a call from escalations informing me there is no update. I have been grossly overcharged at this point for a service your salesperson was told i was not interested in i will not again he did not respond when i told him i was not interested But months later when i was told i had to go back to him to get this resolved, he certainly responded when i told him i wanted to update my service. Who do I get in contact with to get a response, have my additional phone that I was told could not be returned returned, and a FULL refund of charges, taxes
Have AT&T account went into AT&T store wanted to migrate from a regular plan to a prepaid plan. I was told I couldn’t keep my number migration was impossible and it would be better to do it on the phone that they were a sales store. Not a technical store didn’t know that existed. Guess you don’t want my business The store is in surprise Arizona Bell Road.
On January 27, 2023, at approximately 11:30AM, I entered the ATT Corporate Store located at 4405 SW College Rd, Ocala, Fl. My reason for going to the store was to change my postpaid service to prepaid. I had already talked to ATT folks on the phone and was advised I couldn’t do it online or by phone that it could only be done in a corporate store.
After entering the store a man who identified himself as the manager approached me and asked if he could help me. I advised him I was an ATT postpaid customer and that I wanted to switch over to a prepaid service plan due to I felt it would better accommodate my needs. He advised that yes they were a corporate store but they didn’t do that. I said to him that I was advised by an ATT agent on the phone that a corporate store could do it. He then seemed to become angry and stated, “ I don’t care what they told you, we don’t do it and I’m not doing it.” Other customers were in the store and I immediately felt belittled, I then turned and left the store.
Upon leaving, I called 611 and spoke to an ATT agent and advised that I had done as instructed but was refused service and by whom and where. The ATT agent didn’t want to hear it basically and offered to find me another location. I advised him I couldn’t drive all over the place and was sitting directly in front of their corporate store on SW College Dr, why couldn’t he just call there and fix this situation. The agent couldn’t give me an answer and I was so frustrated after being upset in the store, that I ended the call.
I’m not sure why this Manager at the Corporate store refused to assist me or had an attitude about my request. I feel his behavior was unprofessional and I wasn’t able to complete my change of service.
I have always felt ATT had good customer service. However, now that I’ve been treated as if I don’t matter and refused service, I’m concerned about even going into an ATT store and requesting anything. Who do I speak to if a Corporate Store, a Manager at that, won’t help me?
Hello my name is Charles Hill and I have been a customer with Att for 15 years and not once in those 15 years have I considered canceling doing business with the company until these past several months.
In may of last year I called because I wanted to get my bill lower and wanted to make sure it was the lowest I could get for all my devices and with my usps discount.I spoke with the representative and as we went through my account he recommended a promotion adding a third line.I specifically asked how would adding a third line make my bill cheaper?but he continued to lead me to believe my bill would be around $195 with all my devices and the three lines.my next bill was the most expensive monthly bill I had to that point, it was $260+.When I called to ask about the situation the third person I talked to that day (unfortunately I don’t remember the specific name of the department they said they were sending me to)told me that the plan I signed up for did not and could not use my usps discount and if I wanted to get my discount I would have to change plans again and it really wasn’t any cheaper.I asked the representative “ so you’re telling me I either have to pay the $260 a month or cancel my account ?” I can’t specify the exact words he put it but it rounded out to “yes”.I was upset and disappointed how the so called “customer service” was handled but never the less I continued business as usual wasn’t happy about it but it was what it was.About 3 to 4 months ago I traded in an old device and had no issues, ordered the phone, sent the trade in, went to an att store got everything I wanted to take care of the guy made sure my account was as low as I could possibly get it considering the phone on my third line was lost/stolen and due to the promotion I would have to pay off the phone for a line I never wanted or needed to begin with and still feel I was “falsely” informed by one of you’re representatives then told “Oh well”,but I was content at the end of the process and left the store feeling good about things my bill was $189 which is where I wanted it. The reason I mention these 2 previous situations is to show that even through that I remain as your company puts it a “Valued Customer” and still had not considered leaving Att which now brings me to 3 days ago (Jan 22nd).I upgraded my ipad Sunday evening or attempted to,the order was put in and everything seemed fine the next morning I get an e-mail stating in order to finalise the order I have to do an ID scan?? So I do the ID scan it verifies it, again everything seemed fine,4 hrs later I get an e-mail stating my order had been canceled saying because they could not verify the order came from me? I then call 4 hrs after briefing the massage,I speak with a representative and tell her what the situation was she then has me re order the iPad on my app on my phone while she’s on the phone,I do that.The same thing, it tells me I still have to do this ID scan,I tell her I’ve already done an ID scan and it failed and I don’t want to go through that process again ,she then says she can place the order but instead of having the sales tax on my next bill like on the online order I would have to pay it with her,I said fine and we put in the order I do not recall at any time during us going over the order did she mention ID scan she takes my card information runs my card and then tells me for “ Additional security” I still had to do this ID scan and this is where the situation escalates.I tell her why do I have to do this ID scan when I’m physically on the phone,I understand an onlinline order but in this case I have to enter my passcode to the account just to get on this phone call I then ask her what information could I possibly give her to prove I am who I say I am considering this all started because of verifying my identity, tell her how many lines I have mention one is suspended, I tell her all the devices I have, the fact I have autopay etc.she says my address couldn’t be verified. I tell her I’ve recently moved my drivers license does not have my current address but I just upgraded and traded in a phone for the phone I’m talking to her on at this very moment just 3 months ago and it was sent to this address, the same address I’m trying to have my iPad delivered.We go back and forth I then ask to speak to a supervisor or someone who could actually help me instead of forcing me to do a process I already did and failed earlier that day.I go through this with 4 different people……YES 4 by this point I’ve asked to speak to a boss I even asked to please speak with someone without an accent or someone with an English accent because I felt like no matter what I said or how I said it they just had no clue about what I was talking about all I kept hearing was “ I’m sorry sir , I understand how upsetting this is etc.as if they were all reading from the same script.The last “supervisor” I spoke with basically said I can either do the ID scan or I could skip that step and I”d probably not receive my iPad.Once again I do the ID scan while on the phone.After it verified I asked so now what ?are you gonna be able to tell me everything is good ?or am I going to have to go to sleep not knowing if I’m getting my iPad or not. She said there’s no way for her to know the results of the scan and I should receive an email giving me an update on the status.I stated “you mean to tell me after speaking with 4 different people for almost 2 and a half hours and I’m getting off the phone not knowing if I’m getting my iPad, that’s when I hung up.Expecting an e-mai the following morning, there was none.I wait until 10:45 am (about 12 hrs after ordering)because the automated prompt stated it didn’t find any orders for my account and if it was ordered less then 8hrs ago check back again later.Still not knowing if I’m going to receive the iPad I’ve now ordered twice and have been charged the sales tax,No one I talked can help me.its the exact same thing as the night before only now no one can find the order I placed they just keep telling me about the canceled orders one of the representatives actually tried to get me to just order again having no idea about the order I just placed 12 hrs ago and initially now 2 days ago.agin I talk to several people I’m now livid,I get disconnected waiting to talk to yet another representative and no one even attempts to call me back I even waited several mins before calling back to see if someone would.the last person I talk to stated she was speaking w some secondary department or something along that nature then told me there could be a delay maybe up to 48 hrs and I should receive some kind of notification.Again after an hour and a half on the phone with several different people I got off the phone not knowing if I would be getting the iPad I want.that conversation ended at around noon (Jan 24th),it is now the morning of jan 26th the accesories I’ve ordered after I initially ordered the iPad will be here before I even have confirmation if and when I’ll receive the iPad I still don’t have any idea if I’m going to receive the iPad I’ve tried to order 3 times not to mention paid the sales tax on and my account is still missing the $84.I find it hard to believe that any customer not to mention an account that’s been active for 15 yrs could be treated this way and in this manner .I normally would not consider complaining beyond the issues as they happen but this experience has made me question if I even want to remain an Att customer, A company I’ve been with a decade an a half.I literally spent over 4 hours in two days on the phone and over 4 days trying to upgrade/order a device that usually takes me no more then 20 minutes tops regularly! I am beyond upset and felt I needed to bring this to someones attention.you can’t possibly tell me there’s no one I can get on the phone that can look over the situation and say “Mr Hill we’re sorry obviously you are who you say you are, thank you for your patience let me just override this scan and get your iPad to you! Maybe not after 8pm, but at 10 in the morning there should be a way to talk to someone that can do better than leaving a customer clueless if and when he’ll receive a device he’s ordering from your company.
I been a customer for about 20 years are more. I changed to different provider . I ask to get a samsung phone unlock that a bought from AT&T store they said they couldn't lock it. I'm very disappointed with AT&T
My agent was really nice but his English was very poor. Significant timed was wasted because I could not understand his responses to my questions.
On Sunday January 15th 2023, I called the AT&T store in Litchfield, IL to make a purchase of an Iphone 14 Pro Max 1024GB phone. The phone rang and was not picked up initially so the call went to a call center. There I spoke with Erica (direct line 281-962-0617). Everything went well and the purchase was made smoothly. The taxes paid at this time were $68. Monday, the 16th, I noticed that the tracking information showed the Iphone 14 Pro Max 128GB phone was ordered instead of the 1024 gb. Initially I tried to reach out to Erica again but she did not answer. I then contacted the Litchfield, IL store and was told there was nothing they could do. I then contacted the 611 line. Upon speaking with Cy and his supervisor Mariel (employee code MP759J), they verified the incorrect phone was ordered. They then cancelled the order so I could make the order for the correct phone but advised that the charge of $68 would not be returned for 5-7 days. During this call, Cy accidentally put another charge towards a different phone line (ending in 4422) while intending to pay off the remaining two months on my current phone (ending in 4365). This charge could also not be returned right away. During this call I was also told the taxes due at this time for this phone were $100. After 2 hours and 19 minutes on the call, two separate representatives were unable to get a new order completed. The ID verification that is in place would not function properly. I, as well as the account holder, tried multiple times on different phones and neither would go through properly. At that point, I was directed to go into the store to make the purchase. I went into the store, they scanned my ID, and I made the purchase. At this point i was charged $132 in taxes. I was supposed to receive the phone I ordered on Wednesday, January 18th of 2023. When checking the tracking information Wednesday morning, it was showing that the item was requested to be returned to the sender. I called the 611 line to receive information and after 18 minutes of being on the call and put on hold to wait for a supervisor, the call was disconnected. I again called the store in Litchfield, IL and they were unable to provide me with any information. I proceeded to call the 611 line again. The initial representative I spoke with contacted UPS and was told there was a fraud alert on the account and that is why the phone was returned. At this point I was transferred to the fraud department. Upon checking the account, the representative in the fraud department I spoke with did not see any indication or alert of fraud on the account. I was then transferred back to a different representative in the sales team. When speaking with this representative, Jay, I was told they don't know why this happened nor could they tell me for certain that it wouldn't happen again. I was also recommended to go to an AT&T store that had this phone in stock and to purchase it there. From my understanding and from what I had been advised by the multitude of representatives that I have spoken with, the 1024gb version is not available in any stores. At the end of the conversation with Jay, i was informed I am unable to reorder the phone until they receive the phone back. I have spent a total of 5 hours and 18 minutes on the phone (not including the trip I made to the location in Litchfield) to have my original order placed incorrectly, the correct order cancelled and no reason why the order was cancelled, multiple charges i won't receive back for 5-7 days, different quotes for taxes on the same phone, and still unable to order the phone. I am completely frustrated and appalled that this is the service I have received with AT&T. Prior to this experience I have always enjoyed doing business with AT&T but this process has been a complete nightmare. I would appreciate someone looking into what happened with my orders and getting in touch with me by phone or by email to rectify this situation.
I have ATT phone and TV Internet. Very poor or no service. Can’t make calls… help please. My daughter whip also has ATT phone service can’t make calls. HELP
All I'm waiting for was customer service for a lose AT&T communication line to be fixed. I placed a call for service, but these AT&T folks place me on hold for over 1 Hour 20 Minutes and never connected me with any technician. I waited on telephone hold mode but did not receive any assistance or call back tonight: Sat. January 14th, 2023 around 5 PM. This is a call requesting service at my home in Pasadena. This is regarding a lose AT&T line in my backyard that needs to be replaced and fixed immediately. A service call shouldn't take 90 minutes on hold delay. That's really aggravating and beyond frustrating and maddening too. As a longtime customer, that's disgraceful and unacceptable okay. Blowing me off and not even returning my call requesting help is your stupidity. That's clearly a lack of assistance by AT&T. That not empathy or sensitivity. My patience has worn thin. No service at all. Call me.
For the past several weeks, calls cut out for seconds at a time during a conversation or the call just drops. This is happening with every single phone call whether I initiate the call or receive it from someone else. Additionally, a similar thing happens during streaming of movies. The movie stops and I have to reload it to continue. Over the course of my service with AT&T this has happened frequently.
We have been w/ATT for YEARS....paying the same amount w/really no problems.
As of October we were suddenly charged 4x the amount we regularly have always paid.
We were informed that our account had a contract change - yet we were never informed, contacted or aware of.
After 2 month of back and forth we got the account updated, credits were issued and I was told to that our bill should be no more than the estimated amount they gave me. Now in my 3rd month trying to get a simple phone bill straight - it is still not correct.
In my frustration, I asked to go directly to a supervisor instead of wasting anymore of my time with untrained customer service folks.
Now I DIALED the business phone number- stayed on the phone for over 1.5 hours - got transferred somehow to residential - had to start all over again and still the customer service agent told me there was no need to speak to a supervisor.
What kind of business is ATT running. They switch your contracts without your approval, wont let you speak to someone in charge and can NOT get simple math correct. I ended up hanging up and now Im looking at other options.
Unbelievable how AWFUL this company is!!
My Uverse service has been down for 3 days. I was On a zoom call on Tuesday, click, call gone. All I want is to have my copper cable repaired, been told by a “supervisor” that you don’t repair copper cable anymore. That is BS, do not try to force me cut over to fiber. I am a retired AT&T computer tech. You cannot tell me that you do not repair copper cabling. My service went out like someone flipped a switch.. Once I get my service back I will decide if I want to continue with AT&T. The last tech that was here was very nice, said he could do the migration but it would probably take 3-4 hours and that was at 4:30. Sorry, I don’t want or need someone in my house working after 5-pm. So with that said, I will be looking for a new service provider. And, please don’t disregard this message as my next message is going to the FCC. And remember I am a retired AT&T tech and I know how you all work and your customer service is a 1 on a scale of 1-10.
I am really disappointed in the manner AT&T company treat me like a piece of trash or if because I'm black, is really mind boggling. From billing department to the office of the president stuff and it hurt so much, all started with my cell phone and internet service. Every month AT&T increase my bill for no reason when I call to ask why, the reason is because I don't have auto pay which is shocking to me because should it be compulsory for a customer to sign up for auto pay if we don't want. within 4month AT&T increase my bill for $37 and just sent me another email saying my internet is going up another $5 if I don't sign up auto pay. I am attaching my billing statement and the email I just received today about the increment for next month. For all due respect I need AT&T office of the president to do it best to help me solved this problem and the worse part of all is when Anita Williams send lies to FCC regarding this issue saying she spoke with me about the bill and I Suraji Issah agree with everything which is BIG lie.
On 12/31/2022 I called the 844 872 9393 number after checking the in house connections. then reported my internet was not connected via the prompt , then the next day I received a text the internet was fixed. Then again on 01/03 the internet went out and they state problem need to be seen by a technician and I did schedule an appointment for 01/04.2023 during 12 noon- 4p m. I schedule the day off for the technician, then I receives a text much later that day with ticket number 74431 stating it was fixed. I contacted AT&T on 01/4/2023 to ask if the technician can come out due to the closeness of the outage spoke with a customer representative she was very pleasant in assisting me but stated if they come out there would be $90.00 charge, which not acceptable when I am having these internet issues over again, I request speak to Supervisor she attempted but I awaited on the phone for 10 minutes, then told there were busy and it would be about a 1-2 hour wait to speak to anyone, then verified my phone number stated they possible i would receive a call in about 5- 10 minutes . My employment is working from home, so the internet is important. Do I receive credit for the hours missed or work, Have technician come out.
Please Help Thank you
I would like to share my most recent experience with this AT&T store, which was so unsatisfactory, frustrating, and embarrassing. Today (Wednesday, December 28th) I went to this store (located at 436 US-27 N Clermont, FL 34714) and I had the worst occurrence ever. I came in with my dad (who is an AT&T client for OVER 2 years) and we were asking questions about our bill since we had recently (about 4 days before our visit) purchased a new Apple Watch SE. We saw additional charges we never asked for such as a watch insurance being an extra expense a month, and things that were added without our permission. We asked him why they were charging us about $35/month for a considerably Apple Watch since when we bought it the seller said it would be $8/month total (and no additional charges) for everything. The representative (who said his name is Brian) didn’t know how to explain why there were additional charges so we asked him if we could return the item and get the money credited to our AT&T account instead of paying for something we didn’t even agree with. He said “yes, we can take it back”. We went home and picked up the Apple Watch which was never even used, and returned to the store. Arriving there, we saw that there was another employee with the seller who we spoke to before. The guy took a look at our watch and approved the devolution. While he was processing our item devolution, the other employee started to touch and press her nails on our Watch, pressing some strength. I thought it was very weird and when I stared at her she said “I’m sorry now that it’s scratched I can’t take it”. So I proceeded to tell her “excuse me? you literally just grabbed it and started to touch it, we had already shown the guy who was attending us and he approved the refund, what are you talking about?”… then the first seller told her (the other employee) “I already saw it, it’s in perfect conditions”, and she started to press him and said things in Spanish WHICH I UNDERSTOOD BECAUSE I SPEAK SPANISH TOO… in Spanish she said “I did this to the Watch, just so we can say we can’t take it”. And my dad told her “we brought it in perfect condition, I am on my rights and I don’t want to keep paying for it, you damaged it”. The first seller then went to the back and came back, and didn’t do anything about the situation. It started to get even more frustrating when she started to scream at us and called us “LIARS!”, literally, this word. She was so disrespectful!!! I asked what their names were so I could speak to their manager and and they refused to give us, so I asked a few more times and the first seller said his name is “Brian”, and proceeded to say they don’t have a manager in that store. Then, I asked the name of the seller who sold the Apple Watch to my dad a few days ago and he said “Jessica”, but on our receipt it shows “Auriel G.”. We were shocked by this terrifying situation and I want AT&T to do something about it as soon as possible.
We had an AT&T service/tech person here on Friday Dec 30,2022@12:00 pm to mark our property for underground wires. While he was here our entire service went down. The tech “claimed” it wan’t his fault-what a joke! He offered NO help or guidance. Said, I guess you have yo call service.
Service help is for tuesday 1/3/23 which is totally unacceptable-when it was your tech who damaged our wires!
My bill I complained about my addition of cell phone last march I’ve tried to get one bill for reg phone U-verse cell internet. Was told it would be done since last march I left Verizon after being a custermer since 1997. Bad mistake. So i called again in nov ask to have it done again they said it would happen but I don’t get paper bill so I figured it was done so I paid my U-verse bill thinking that it was combine like they said but guess what it wasn’t I was having trouble understanding them anyway So I got a text saying I had an arrangement but I could reduce my arrangement to catch it up if you look my bill has been on time till I got the bill Elizabeth a lady came out here and hooked up the cell phone said I d save money if I put them all together but that didn’t happen but I’ve called and called. 3 repricentives today one was Robert. He said you have to pay 43. Today I said I don’t have it till the 3 my social security is on 3 rd this month because of holidays. Then he said can you pay 86. I said if I didn’t have 43 how do you expect me to do 86. His naa a me was Robert. Nancy Mallory. I figure that this is a t and T fault too. Nancy
Today is December 27th, 2022. Just as a reference. Since July, I have been complaining about having intermittent service every single day. We have only been receiving max 50 Mbps while we pay for 1000Mbps. I have wasted around 60hrs jumping from department to department, from supervisor to supervisor, from cancelled appointment(without notice) to nothing. From India ,to Colombia, to.........you name it this is how the call go because nobody have an idea on how to resolve the issue. They suggested today to downgrade the service to a 100Mbps so I can pay less. What ARE YOU THINKING????????????????
AT&T ARE YOU SERIOUSSSSSSSSSSSSSSSS.
THE NIGTHMARE OF DEALING WITH THIS COMPANY HAVE NOT COMPARISON. CUSTOMER SERVICE DOESN'T EXIST. AGENTS HAVE NO CLUE HOW TO RESOLVE A PROBLEM, BUT INSTEAD THEY WILL OFFER, FROM REWARD CARDS,TO SENDING A TECNICIAN ( WITH A GHOSTED APPOITMENT OR WHATEVER THEY CAN SAY TO DISTRACT THE CUSTOMER WITHOUT COME WITH A REAL RESOLUTION.
SHAME ON YOU AT&T
I have high-speed Internet with AT&T. They turned my service off on Saturday, December 24 Christmas Eve at 3:30 PM. My bill is paid up. They are saying the reason that my service is off is because there’s a winter storm. There has not been a winter storm on Saturday, Sunday Monday and now this is Tuesday morning at 6:45. Still no winter storm and I still don’t have Internet service, I came to AT&T just this month from another carrier. That was lousy. I came to AT&T because I believe that they were a reputable company. This is the worst thing I could’ve possibly done I can’t even get to talk to anyone they have a computer set up to tell the same lie over and over again , I am very unhappy with AT&T. I won’t tell another soul anything good about AT&T this is horrible to have done this to someone.
December 22nd 2022 Dear Att Andt Staff Hi my name is jenny holloway and im having problems with my tv in my bedroom going off everyday at 2am and im frustrated that this is happening to me and my staff just looked at my tv in my bedroom yesterday and it came back on yesterday afternoon and its off again and it does this everyday at 2am and my tv in my bedroom needs to be fixed what is causing my tv in my bedroom to keep going off everyday at 2am saying uverse signal has been lost when you get this email please send one to jenhollow2@ aol.com with the answer in it and the cable guy came over to fix the cable and brought a new wireless receiver cable box signed jenny holloway
My phone is missing/lost/stolen and I am unable to continue my conversation with Dianne from the Office Of The President whom I have been in discussions with over the last few weeks. We finally came to a resolution and decided that we would be starting a new account and closing down the existing account and having it be a write off due to the complications. A new account was agreed to be established with letting me keep the existing phone# 707-955-4654 to avoid any further business interruption or business complications. In order for this to happen, this new account needs to be set up by Dianne and a new device to be sent out for me to be able to utilize, I would prefer to have the Iphone12 that at&T has in overstock currently and for special pricing of 1.00 Could you please relay this information to Dianne, and have her communicate with me by my preferred email which is included in this message for your relay. either i havr access to both of these #emails. I have also called the toll free # for at&t this AM and left a detailed message to be relayed to Dianne as well, because this is a time sensitive matter, I am relating this in writing as well. Thank You in advance!
I sta Arter new service with AT&T and traded in 2 new phones under a promotion only to be charged for the phone I’m currently using because it wasn’t activated in time and none informed me of this. I’m really upset because no one has been able to resolve my issue and 1,066.00 is charged to my account.
I called customer service today because for the first time on my bill I am being charger $12 for the receivers in my house. I was told that I am no longer "grandfathered" into that promotion because I needed to replace a faulty receiver last month. The representative told me she could do nothing to remove the charges and "It is what it is" and that she did not have anyone higher then her to speak to or help me. I find these charges not fair and unacceptable. It was not my fault the a AT&T receiver did not work and I should not be palatalize because of it.
I have reached out to several reps and been giving wrong information from everyone. Even the loyalty department has lied just to get off the phone without giving any resolution to the situation they caused. One manager even told me to mail my complaint to the payment center while claiming it was the complaint department. The customer service with AT&T has gone down substantially.
We have been customers of AT&T features like Uvetse,and have thoroughly enjoyed their services in spite of being persons on a fixed budget,we always pay our bills on time. But now,goodbye as it appears AT&T, is latest WOKE company,charging exorbitant prices,in times of enforced government inflation. Example,Fox News,all of the 25 hour service that I especially look to,as a true source of an eye on the world and country is a most welcome journalistic endeavor. Now that Elon Musk and Twitter have revealed Corrupt agenda of failed left wingers, it seems AT&T has joined bandwagon of oppression by charging way too much. High prices mean we do not have access to see whatvthe continued shenanigans have done to our country,at large. YOU ARE SHOOTING YOURSELVES IN THE FOOT. CHINA AND IRAN AND A HOST OF OTHERS WILL CONTINUE TO PUSH BAVK. AIOS. YOYE CUSTOMER REPS. LIEEVERTIME YOU MAKE A SPECIAL OFFER. NO NEED TO REPLY.
I was calling on behalf of my Spanish speaking 80 yo mother. My mother pays for her land line phone with checks on time for years now. This month she received a letter stating that her payment was returned from her bank, we went to her bank and found out that the check she wrote had cleared and cashed by ATT. That issue was resolved, the problem was the following; on 11/14 an automatic withdrawal of 76.97 (which is the amount of the payment my mom is charged) was taken out of my bank account. I disputed this amount as a fraud charge, as i said earlier my mom sends her payments via personal checks monthly. ATT did not have any authorization nor my bank information to withdraw this money. I do not know why or how this happened since i DO NOT use this account for any payments unless necessary, but i never spoke with anyone about my moms land line account or gave my information to anyone. I contacted your customer service 800-288-2020 and spoke with 4 different reps who stated they could not access the account without a pin so a supervisor had to call us or we had to go to a local ATT store. I drove my mother to one of those stores only to be told that they had no access to her account and that it was locked, by this time i was extremely upset. We returned home and called ATT again and kept getting the same information about not being able to access the account. I was upset and went off on your rep without any foul language but clearly very upset, i asked to speak to a supervisor and i would hold until i got one on the line. The rep stated he would try a different approach to call my moms home phone and confirm that this in fact was her account to be able to get in to her account and finally he was able to access it. WHY did it take me getting angry to actually get a rep to go an extra step to access the account? Customer service kept passing the information without even trying to do extra steps to help. I had to get angry to get something done. This is very bad customer service and someone in your company is taking money without any authorization to me that is fraud. My mother is 80 and she can not deal with these issues, your company is taking advantage of elderly people on fixed incomes. If she did not need the phone i would have canceled her account all together but some elderly people do not know how to work with technology so they rely on land line phones for any doctors appointment etc. Account# 210 227 6577 356
I started a wireless service with your company back in August not only was my cell phone sent to me in a package cracked. As soon as I got it, I immediately called the representative and AT& T on my cell service. I was told by AT&T that my Google Pixel Phone 6 would be replaced within 5 to 7 days. I was then asked by AT&T to call Google (at a non-working number as well as email at a non-working email). I called that day. Everyone gave me the runaround about who was going to fix it. I had been jerked around by both Google and AT&T. This has gone on for over six months. I knew after being tossed around because no one at either company would take accountability one for selling their products, two for sending out a malfunctioned and cracked phone, allowing the customer to go in across the town 20 minutes each way to get the run around. Being disconnected in the store when we were on the phone to saying we will rectify this. Each and every time. Not only did Google and AT&T want me to pay for the phone that was shipped to me that was broken before they would replace the phone when there is a warranty. There has been no apologies, credit, it was well if you knew it was broken why didn't you bring it in. How about why didn't from AT&T look at the phones before placing them in the mail and shipping it out to someone that chose your plan over Verizon, T-Mobile, Mint Mobile, and V'S'ble just to name a select few. This is your welcome to AT&T. I received the email from Google to go to the point of sale for my phones only to find out that AT&T wanted me to pay out of pocket for this mistake- YOUR MISTAKE! How does that even come out of your mouths? I did not send it, I opened it found it cracked and notified both the representative and AT&T at the customer care service number. I was told that you do not even check the boxes or phones before you send them off. It is done by a machine. It is my responsibility in how it gets to my house. No. I paid for a brand new phone, which it was not and was not what AT&T agreed to sell. What I received was a malfunctioned phone (diagnosed by AT&T employees and managers) all sides said it should be quick to receive and it has been six months. I had to pay $440 plus @20 and extra money almost over $700.00 because not only could I not a get an appropriate replacement or someone that cared to help. It does match or align with what AT&T says is there mission Statement.
AT&T Vision Statement
We aspire to be the most admired and valuable company in the world. Our goal is to enrich our customers' personal lives and to make their businesses more successful by bringing to market exciting and useful communications services, building \r\nshareowner value in the process.
Stand for equality
Selling products that are subpar is not okay especially when the common thread is a very similar experience to mine. I mean we tried Direct Streaming only to find out that "Owners have the ability to restrict who watches it and it is on a local channel " that we are suppose to get. How is it that you are able to bait and switch and then scam innocent customers who were being fair and objective in getting products from you and yet they come broken or with restrictions which should have been said to the customer me from the get go. Not try to divert it as i have heard for the last six months -well reset your user name and password. No It is not that that would be forgetting your password try sometimes in the past customers we found were fraudulent in sharing information so others could view it.
What I do not understand is how AT&T thinks this is ethical? Per The Better Business Bureau I am not the only one experiencing this problem. What are you going to do to make this right for me to continue to be an AT&T customer? A Direct TV customer? I feel lied to , scammed, and taken advantage of. AT&T needs to make this right because what I have read and seen is absolutely disgusting. I do not know how the employees of either company can sleep with a good conscience and know that they are taking advantage of customers.
I set up a split pmt payment arrangement. Your system changed both my pmts to today's date 12/6. I set it for 50.00 12/9, and 245.76 12/23. You processed it anyway on the 6th. Now I will get bank fees for everytime you run it thru. At least let the customer know what you are doing. Bullcrap me thinking I did pmt arrangement and you just decide your Taking it today. I would have waited til the 9th on payday if I knew you were so dishonest. Very poor business. I know you don't care but we do and one less customer won't matter to you. But we will be looking into changing to a more honest company.
I paid for 30 days prepaid service, got the confirmation text and the charge came out of my bank account. 3 days later and I still have NO SERVICE. I've called the customer service line upwards of 4 times a day, after a ton of number punching to get past the robot to a real person it always tells me it will transfer me and my wait time is....dial tone. It hangs up on me EVERY time. The idiot robot can't fix my problem and they won't let you talk to a real person. This is the crappiest excuse for customer service I've ever dealt with.
I kept trying to contact my sister who lived far away from me.
The phone would ring ONCE then CUT ME OFF.
I contacted AT&T customer service, and they said there was a problem on the line - a repair person would go to my sisters home and check on it.
They checked on it, and said "nothing it wrong."
We still could not get through to my sister.
We called on our cells phones to their land line, and used two different cell phones and even had other people (including the police department of their small town try and contact my sister - they also could not get through.
I kept having to fight with AT&T customer service department to get them to recheck the lines. Even their computer said there was an issue.
I was transfered to people in the Philippines, and California, but no one in our state.
I was told by everyone that the PHONE COMPANY could NOT CALL my sisters number and see if THEY could get through???
Everything is dependent on "the computer system" and all the customer service people do it read a screen that has information on it.
It's not like the old days when you could speak with a real person in your state and area and get help from them. It's a MESS NOW!
I finally had the police do a "wellness check on my sister, and she was OK.
She COULD CALL OUT - but no one could CALL HER!
The police told her to call me, and I told her she needed to contact the repair department and get her phone line fixes.
This whole drama took THREE DAYS of trying to get AT&T to do something!
It seems the phone company had been working on the lines across the road from her last week, and messed up the lines somehow, but the
tech that went out yesterday couldn't pick up on this? What kind of tech was he!?
One of the young Customer Service people was very rude and patronizing to me, trying to explain to me how old the phone company was, and that there just wasn't anything they could do!?? This is the 21st. Century - get with it AT&T!! Train your people better.
AT&T has HORRIBLE CUSTOMER SERVICE!!!
Horrible service! Make appointments and technician never shows. Equipment CONTINUOUSLY malfunctioning. Customers aren't important to them. They take your money with no problem & threaten to shut you off. They want alot of money for crappy Wifi and customer service. This is the 4th or 5th time I've had an issue & still being treated poorly. Then AT&T wants me to pay extra for them to fix their shitty equipment. Offered ZERO compensation for ANY of the issues.
To start off with I want to praise two of your employees, Burham Zackery, outstanding young man, and John Farrell. Both are a excees to your company. Both should be promote, as far as the store Manger himself no, store No. LNSN, AttPrime Comms. 12020 FM 1960 Suite 1000.
Store Manger had no interest at all with my problem.Just got up and went back room, shut the door. Now, the problems, I bought a prepaid phone at Target . The problem started there, I came into this store for asst. mainly because your att store. I bought a prepaid ATT phone with a card a card. The young lady that help them , told them they can not use a prepaid card on the phone, they need a plan and activation.Note , , P.S. there. 45.00, and 15.00. Long story short went back to target three times, your store three times . Target had shown me proof that the phone was activated from there end. Go back to your store Burham called many times , ATT was saying it was suspended . REALLY ! Burham the whole time was polite,and tried to help us, but no to praviel. I cancelled the ATT Prepaid , and went to Verizon, BAM instantly came on. One problem solved, next problem, getting my refund back for a service that did not go with a prepaid phone. Road Block, everyone was saying there was nothing anyone can do , again take note Burham should be a store manger, John Farrell was there , I guess I was lucky, he took care of the problem instantly, another outstanding employee of yours. i was going to switch with you, until you had a racist NBA player as a spokesman , tell me he's not, . Why don't you put a Veteran who fought for this country, I don't support a Company who supports woke or racism . That's it , But please praise Burham Zackary and John Farrell.
I bought a $60+ screen protector from att who said any time i needed it replaced they would put it on. The one by me was vandalized so I couldn't go there. The kid at the Colonie center was laughing stoned out of his mind and said this is the last time they'd put it on
www had a sales person come to our home after we had an issue with our internet service. The salesman sold the wireless service to us promising a saving and a gift cards to help pay off the balance of our service with T-Mobile. We have contacted the salesperson he has not returned our call. He said he was going to check it to it and get back and since he has gone ghost. We trusted the salesperson, to provide the gift card. Instead the T-Mobile account has gone in to collection while waiting.. we were told we are getting a $6 monthly discount, which is not helpful to pay our previous account. Please help us get this rectified.
I added my Foster son to my account based on an email I received that it would only costs $5.00 more a month. I have been a customer of AT&T since it was Cingular more than 40 years. I added the line267-339-2815 and AT&T sent me a new Samsung phone for my son. I printed the return label, put the old phone in the box and sent it back. I have been getting charged for the phone and I have been calling customer service to try to correct this problem. I have called and spent hours on the phone with your customer service and have been told repeatedly that the $22.00 charge would be taken off my bill. In my first call in August I was told the phone was received and that it would be taken off my bill. After that, I did not keep the paperwork as it was confirmed it was received. Since then I have called in September and October and spent hours going over this with more customer representatives and their supervisors. I can't afford to waist anymore time with this. Please look at my complaint history and you will see what I am talking about. In October I was given a case ID # which is ID # CM20220910_154275461. This issue should not be this hard to fix. Please just credit my account for the $22.23 which has been charged and stop charging me for a phone I did not need and which I returned the old phone to AT&T. I have already spent many hours trying to discuss this issue with your customer service advisors. I do have memo's for each call and the hours i have already wasted on this issue.
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