AT&T Complaints Continued... (Page 6)1219+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I changed my plan with the customer loyaltly department early January, said that I was going to save money on Directv and At&T. I did save money on my Direct Tv and when I got my at&t bill my bill was over 60.00+ in charges. I called to talk to a representative who was rude and said that since I changed during my billing cycle that I owed this money. I understand these charges are associated with changing a plan during my billing cycle, I was not made aware of this when customer loyalty changed my plan. I was under the impressing that I'd save almost 20.00 or so with changing to the new plan, not adding 60.00 for billing cycle change, then my bill after would go down. this was not disclosed by the representative. if that was the case. I'd change plans when my billing cycle ended to not incur charges of 60.00+. I need this rectified. I tried to ask the agent to connect me to a manager he refused would not give me his employee id to identify him, or his customer number to identify him. He would not connect me to a manager for assistance. I feel that this kind of customer service treatment is unfair. I did get his name was John I called at 1:42 mountain standard time. He was very disrespectful, not customer friendly, and not symphatethic at all. he advised me to call and talk to someone else. This kind of treatment is very unfair. Please adjust this situation. You can pull the call records. my phone number is 623-414-8255, name is Sonia Butler, under the account. I have 5 lines with you and directv service. I would like this taken care of. The money that was added was not disclosed even if it is for one billing cycle. I would not have changed my plan. Please call or email me back with resolution. I am very upset.
I can't remember my at&t wireless user ID and password, customer services will not let me reset to a new
ID and password with out these two pieces of information. possibly because my wireless phone was lost
or stolen last year. My old wireless phone number was/is 309 278 8809. my account number is/was
199024947635. I simply do not see a good reason why these 2 pieces of information are no enough.
they could have sent me the requested information by email or by mail or by my new cell phone numper
witch is verison wireless #309 207 2990.
I had a home internet with At&A for only two Months. They offer me a plan below Basic. They send a technician to see if there is something else they can do about it. Thet poor person he did not even know why they send him out because they had to check everything on their end and take care of it. He was in my apartment and he was on the phone with them and ask why he was there. After all, I find out they just did that all promise to have me to pay them more money, and right now they are trying to charge me because I had my internet for almost 2 months. I never sign any contract, and I don't think they have any right to charge their customer an agreement fee if it's never been sing. Since December I have been calling Belling Department, and talk to them they all tell me the same thing. They all tell me they do see the comment about not having you to pay any fee and let's send out a request for ADJ. I think I have about 20 people is name and ID number that I have talked to and They all told me the same thing. I was hoping At&T could care about their customer a little more. Especially, when the Customer is right and there is an ADJ required for $132. They have a lot of rude people in their Customer service department, and a lot of unhelp full people in billing Department. plz, don't trust At&T. Get your Service though someone else.
I have been a loyal customer of ATT wireless for 22+ years, with phones and data plans for my entire family. We recently moved for to Longmont, CO, a suburb of Denver and a city of 100,000, and have NO SERVICE at all in our neighborhood. The service is so bad that if I step out of the WiFi range of my house, I have to drive 3 miles to use the phone.
THAT is not the reason for my complaint. I contacted ATT shortly after moving here, and was assured that I would receive follow up. I never heard back by phone, text, email or written correspondence. I waited a few months and decided to try again. I went through the entire scenario again and AGAIN was told someone would call or email me. AGAIN, ATT has been completely unresponsive.
I have never missed a payment, I have continued to add lines and data plans and tablets. And, now that I have 2 useless phones in my neighborhood, I can't get a response from ATT. This is unacceptable. It is NOT the way a loyal customer should be treated. Now that I have no other option but to switch to Verizon, I am asking for SOME DEGREE OF SERVICE RECOVERY! I called (800) 331-0500, and was told by Tabitha that "there is nothing they can do - you have to pay your bill in it's entirety" She then told me that she could give me a discount on my plan or switch me to a cheaper plan!!!!!! Why on earth would I want a cheaper plan for 2 phones that I can't use in my area!
I would hope SOMEONE at ATT could offer SOMETHING in the way of Service Recovery.
I've called Att since Irma hit Florida to replace a leaning pole with wires hanging below my 6 ft wood fence, they've sent the wrong crew 4 times, 9 calls, 9 lies told of when and who would repair they pole, to this day nothing but lies and denied responsible about work orders
On 01/23/2018 I had purchase a cell phone from this company and on 01/25/2018 once again I had to purchase another cell phone from this company down payment of $372.87 for each phone .Problems is Numbers to both cell phone was a recycle phone Numbers; these account was in some one else name; this company tell me it was a problem with their ITT department and I was told that I would receive a refund within five to seven business days. When I call again this morning another employee tell me I will get a refund within 1 month, which is unacceptable, since this company had no problem taken my money you all needed to refund my money with in a timely manner especial since there was a computer issue. I have bill to pay like every one else and this is a lot of money that was taken from my account, I 'm very unhappy with how this matter was handle. please contact me at your AS SOON AS POSSIBLE I will be write the BBB about this issue as well , I need my money and I refuse to wait one month for this company to refund my money for both cell phone here is a copy of my order. since this company mess it up it shouldn't be a issue with give me my refund.
Dear JANIE YOUNG,
We are sorry to say that order 56-804000002565825 that you placed with us on 01/25/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-804000002565825
Wireless Number Device
901.463.5588 Samsung Galaxy Note8
Dear JANIE YOUNG,
We are sorry to say that order 56-802000003492554 that you placed with us on 01/23/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-802000003492554
Wireless Number Device
901.567.1525 Samsung Galaxy Note8
We did try to contact you a couple of times to resolve this:
Initial request sent: 01/23/2018
Reminder sent: 01/23/2018
If you'd like to place a new order, or if you have any questions about the canceled order, please contact us at 800-331-0500. We're here to help.
I was an AT&T customer for a very long time until recently, I canceled my business with AT&T because of how my internet problem was not resolved, my account number is/was 134092905(which is canceled) but my issue is now that I have gone to Sonic and AT&T was suppose to connect the service line, before my installation (this last Sat 1/27/18) and was never done. The service tech called to see what happened and he had to get another ticket AT&T to come out Monday 1/29/18. I went home at lunch today to check and service was not on, I called Sonic and they checked and AT&T ticket was closed like it was done....I check the box and it was left opened and with exposed wires and they were not even connected! Exposed wires to the weather....not good! Sonic said that another ticket was opened for a tech to come again tomorrow 1/30/18 between 8am - 8pm...in the mean time the wires are exposed to the weather....and I'm being charged thru my cell phone carrier $15 per 1mgb I use because I have gone thru my normal 20megabites, because I have not had internet working for 3 weeks. I can not even connect t o my work e-mail! This is bad customer service all the way around....If I knew I could attach an image I whould of taken a picture of the exposed wires and box....
we purchased our phones over 13 months ago and while reviewing why our bill ran close to $300. per month we discovered that we were being over charged 2x on the insurance among other things. we contacted AT&T and was told that they weren't responsible for reviewing and uncovering such things I don't know if it was the customer service agent or the company but what I got from this situation was that we will take your money on bogus charges and if you don't catch it we will continue then tell you if you discover this fraudulent charge that is was not out fault...thank you AT&T.
my question is how many people is this being done to and is this an appropriate response for this issue by this company?
Representative did not fulfill my request regarding service, instead she changed my cable to Direct TV without my consent, resulting in lack of service for 24 hours and being late for work; after being on the phone for more than three hours over two days.
Would like to have someone call me at 731-695-5850 please.
Too lengthy to go into. But I am sure Att would love to know what has happened! Please call
REGARDING MY PREVIOUS COMPLAINT, I WANTED TO ADD THIS TO IT, BUT YOUR SYSTEM WOULD NOT LET ME BACK IN UNTIL NOW.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
ERICA, OR ERICKA WHICH EVER WAY SHE SPELLS IS A SUPERVISOR IN YOUR LAS VEGAS OFFICE WHO HAS NO REGARD FOR YOUR CUSTOMERS AND BASICALLY LET ME KNOW SHE WOULD NOT CORRECT MY BILL WHICH I HAD BEEN OVER CHARGED ABOUT $8.00 AND I WAS WELCOME TO HAVE MY SERVICE DISCONNECTED IF THAT WAS MY CHOICE. I WAS ACTUALLY OVERCHARGED MORE THAN THAT BUT SHE WAS NOT INTERESTED IN THE ENTIRE SITUATION OF YOUR BILLING ERROR AND JUST BASICALLY LET ME KNOW I COULD JUST GO FLY A KITE AS FAR AS SHE WAS CONCERNED. I WAS REFERRED TO HER BY CARLA IN THAT OFFICE WHO DIDN'T UNDERSTAND THE BILLING ERROR EITHER.
I moved from coral springs fl. to north fort myers fl. had great connection on the east coast. but to make or receive calls in my house in n.ft.myers, I have to go outside!
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.
Claim number cm 2017-12957571
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53
Our internet service keeps going out when calling AT&T keep getting the same excuse that there's an area outage. I work from home and this does affect my job I do not want to put my job at risk because the Internet service is horrible.
What is causing these outages if they are outages and what can AT&T do to prevent them. I'm sure I am not the only person that works from home that is affected by these multiple outages on a daily basis.
I dialed their customer service phone number +1 833 663 66OO and the support guy was very rude,He fixed up the situation but was not good in behavior and talk
i am looking to complaint him regarding that
I had att telephone, and internet. For the past, nearly 3 years, the phone hasn't worked, at all. I cntacted att concerning this problem when I got a new modem. Nothing happened, they still charge me for the phone.
ON MAY 22, 2017, I SPOKE TO JARAMINE WHO PROMISED THAT I MY INTERNET, PHONE AND DIRECTTV WOULD COME TO $143.74 PLUS TAX FOR 12 MONTHS. OCTOBER MY BILL JUMPED TO $178 + AND NOVEMBER IT JUMPED TO $199+. NOVEMBER 24, 2017, I WAS TOLD I WAS NOT ENTITLED TO ANY MORE LOYAL DISCOUNTS AND I SHOULD BE ABLE TO HAVE SOME ON DECEMBER 1, 2017. I CALLED AND SPOKE TO NELL WHO STATED THAT I WAS NOT ENTITLED TO ANY MORE LOYALITY DISCOUNTS. WHAT HAPPEN TO THE 12 MONTHS I WAS PROMISED? AS LONG AS I HAVE BEEN WTH YOUR COMPANY AND PAID MY BILL ALWAYS, I SHOULD BE ABLE TO RECEIVED GOOD CUSTOMER SERVICE. I WANT SOMEONE WHO KNOWS WHAT THEIR TALKING ABOUT TO ANSWER THE ABOVE QUESTION. IF I CANNOT RECEIVED A SATISFIED ANSWER, I WILL HAVE TO GO TO ANOTHER COMPANY SINCE I CANNOT AFFORD THESE CHARGES.
I recently applied for the access program and qualified. I spoke to a representative and they schedule a date and time to send as technician out to my home address @ 813 Adeline Dr in Oakland California. On 12/13/17 they never showed up they reschedule for 12/14/17 and I'm still waiting for them they don't call or let me know if there is anything I can do from my part to be able to process what ever its needed as soon as possible.
Someone ordered a iPhone X on my account. I’ve been on hold for 6 1/2 hours today and no success. There’s no one to talk to and no one to complain to. The phone is going New Jersey and includes an address. The retail store says tough luck. I’ll have to pay the $1200 if I can’t get a hold of fraud. What government agency can I contact.
I recently bundled my AT&T wireless and DirecTV. Since that time I have been unable to access any DirecTV apps or sites. I contacted AT&T customer service today and spoke with a young lady whose name I did not get. She transferred me through to Micah in customer support division. After once again explaining to her what my problem was, she became very obstinate. I had to ask her several times to please let me finish. When I tried to explain to her that there some things on my account that got confused after the bundling, she became very unprofessional, argued with me that did not happen, and once again refused to listen to what I had to say.
I just completed going back through my account and correcting the mailing and service addresses. I was incredibly shocked at this woman's idea of customer service. She also changed the password on my account to send me a temporary one. When she did this, my email no longer worked. At the time I didn't know why, but found out after I got off the phone with her that is what happened. Once I corrected the password issue, my email began working fine.
I still cannot access any apps related to DirecTV and after searching through all the help and support online, I made the decision to ask someone. However, after being on the phone with her for over 30 minutes, my problem was not resolved, and AT&T customer service gets a terrible rating.
to date I would not even give you 1 star, but not an option-billing process is horrible your local sales representatives in Jackson MI are the worse nothing is their problem! they tell you that verbally. My bill is always sent 4 days before due go to the store to pay they tell you cash or credit only then tell you cant take cash-and when asked say oh its a new store policy -told them paid in cash before -was told by young very rude arrogant young man (not first bad experience with sales reps) "NOT MY PROBLEM" tried several times to get through to complaint line on hold 3 times for over and hour to be hung up on. So of course left with the only other option which is to send via mail by check making my payment late and now added late fee. My experience to date I will never do another thing with AT &T once my contract is complete. I thought Comcast was bad they have AT& T beat with customer service hands down, and that's not saying much.
My family has had AT&T for the past 10 years to my dismay. Throughout this time the service has been awful I'm constantly being belittled by the employees that are trying to "help" me. We have been having issues with slow and unreliable internet for years and every time someone comes out to "fix" it they just end up testing the box saying it's all good here and walking off. The last technician that came this past August or June was the most help because he and I went through and tested the internet speed to prove my results but even when he saw the issue for himself he was unable to fix it. Every year I come home for holiday only to see that the wifi situation keeps getting worse. Someone get on this shit. I'm pissed.
Each month I am receiving a bill for service that I have never had. I have called customer service each and I am told it will be taken care of. Let me give some background. I live in an apartment which until 8/31 had a contract with NEWWAVE which allowed us to receive cable service at a discount. When we were notified, I shopped around and decided to go with DIRECTTV. Little did I know, until day of installation, that cable dishes could not be mounted to the building. I had to stay with NEWWAVE. When the AT&T installer arrived a couple days later, I explained to him. He told me not to worry that he would mark canceled. APPARENTLY NOT-----the customer service files indicate that I received box. I DID NOT AND I AM NOT GOING TO PAY A MONTHLY CHARGE. Please remove charges.
In short because your time is valuable; I spoke to a rep from the retention department on 11-11-17. They offered a BOGO deal to add a line and a price of $99.00 for an additional iPhone 7. I informed them I had to call back due to needing to return to work. Today I began to contact them again through chat message. I explained again I would need to add a line and use the BOGO to get two iPhone 8 and therefore to keep everything simple instead of the iPhone 7 offer I would like to purchase 2 additional iPhone 8 phones for a total of 4 and having added a line I would have 5 lines. The chat lasted 45 minutes then I was transferred to a phone that was supposed to be a manager in Loyalty (I have been with ATT forever). The phone transferred me to a robot that disconnected me, then I was called back by sales they then transferred me back to loyalty as each department kept switching me back and forth. 2 hours on the phone and someone actually told me the first rep that I spoke to on the phone on the 11th was wrong. They should not have offered me the iPhone 7 for $99.00 as that was a promotion from 2 years ago. I explained I had been speaking to Xfinity voice and Verizon to shop for Black Friday options for the iPhone 8 and there are plenty of deals to be had. It made no sense to me to have to switch carriers to have At@t to try to win me back in less than 2 hours. I feel this type of charade is dishonest and I can't believe I was treated this way. All this should be documented in my account. Please Mr. Randall L. Stephenson, CEO learn to treat loyal customers better.
Sincerely Dan Devine
Constant DSL outages. No resolution after calling level one, level two, chatting with "Steve", two missed service appointments....and one kept service appointment. DSL goes out about every night!
Spent an hour on the phone with your AT&T service reps and complained about background noise which is continuous in YOUR LAND LINE. Your various "reps" clearly heard it. Reps did everything to discourage me from complaining even stating they did not recognize the information I was giving them which I read from your own bill. Finally I was cut off with a curt thank you. Would somebody plz fix the annoying noise in my home phone 951 929 5714 asap or I will be forced to cut off your next months check. I would appreciate a callback asap and the clock starts running now.
Account #: 951 929 5714 1484394. PS. Nobody recognized YOUR OWN INVOICE ON YOUR OWN LETTERHEAD BUT DID RECLUCTANTLY ACKNOWLEDGE THEY WERE WORKING FOR AT&t. wHAT A WAY TO RUN A CORP.
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
Service was down app three days from 09/13/2017 through 9/16/17. Manager text because of my concern for the inconvenence. I was instructed to call for a credit after the boardband outage was complete for credit. I called immediately and was told I would rec a 30.00 credit. After two billing cycles l have not rec ed the credit. I called numerous times and was given a ticket #J93601302 on the three call. Last bill did not rec credit an called today 11/01/17 and was told I could get only 15.00 anothr rep stated 6.00. Asked for supervisor and was not allowed
7706962210 and 6785256681
AT&T took money away from disabled person then cut service off ''
wrong in ever way . against a disabled person and big mistake
charge me 4450 for modem and money while no service , hurricane irma
Very ,very poor repair service.Telephone is out an average of 2 times per month.Repair service tech. takes about 3 days to arrive. They work on it long enough to fix it,I dont know how, then on average it will work about 7 or 8 days, guess what? Out again. Worse service in the world to be such a large corporation.
My fax line quit working on Monday 10/30/2017
i was told by technical support the earliest they can come is Friday November/03
im a Pizza Delivery Store where i get an Average of 15 order on my fax
Fax LIne 615 846 1804
store number 615 231 1000
My complaint is your customer service reps seems to have no clue as how to treat your customers. After my u-verse was increased in August I called to see if I could get it lowered and was advised that there was nothing more that could be done. So after going basic for a few weeks the lost of the channels still did not warrant the price I was being charged. I called in September, I believe it was the 6, spoke with a rep and set up a price of $119 for 24 months if I would switch my u-verse to direct tv. Now I am being told that I am not eligible for that rate before of me having phone service since 2013, that is not what I was told, so if you cannot honor your agreement I would like you to take me out of this one sided contract so that I can look for service with another company.
Starting on Aug 23 we switched from a family plan that we had for many years to a unlimited plus plan along with switching to Direct tv so we could save money. our Bill should be 140 roughly every month but the last few months since switching over it has been almost 200 this is not what we have agreed to and i am extremely unhappy. Like i said i did this to save money not spend more. Every time I call in I get a different answer and they change the bill but every time it gets changed i then have a prorated bill and that yet still doesn't help me because my bill is more then it is supposed to be. I would like a answer and a solution to this or I will be taking my 20 plus years of business to a different company.
I have had Service with ATT for 10 years I have a Cell Phone I call to have Unlimited service put on my cell phone that is Unlimited Data Plan the Girl of the phone told me because your a long time Customer we have a Gift for you it is a new Tablet and it is FREE I told her Nothing it free and she assured me there was only one charge for the Tablet that was $10.00 a month that's all I said ok I hope there is not a gimmick here just to sell me a Tablet she again assured no Gimmick well I got the tablet I put it on the charger and as it was charging up the Tablet started ringing I said what the heck is that well this tablet is a Phone I did not ask for a phone it has a dial and everything and I kept getting messages from Direct TV to set that up and they wanted a credit card Information for it to run it I did not ask for that and it had HBO and want me to set up an account I did not ask for that either the girl did not tell me anything about this stuff and she added up the billing and told me all this will cost me a month was $106.53 I told her that was fine but when I went on my billing on ATT it said they wanted $259.00 for the month of November this was not told to me I was being charged for the phone and a new phone number Direct TV and was going to be charged for HBO why do people lie to you on the phone I have trusted ATT for 10 years now and they do this to me, I don't no if the Girl gets a commission for selling Tablets or what but she socked it to me and this is not fear to me I wanted to keep the Tablet so Badly but I could not pay those High prices. I am a Disabled Vet and I am on SSI and I am having it hard enough but I keep the ATT account because they have been good to me for 10 years now I get this pulled on me and it is not right by ATT.
I took the Tablet back to the ATT store and I have 2 receipts for proof where I turned it in. Shame on ATT to do this.
We had trouble with my DVD and called AT&T. They had me on the phone for 2HRS.and a half. Got nothing resolved. I an so tired of getting nothing resolved . Both me and my husband are in our late 70's and its hard to be on the phone that long.
My name is Wesley Rees. I have been an AT+T customer since May 2016. At that time, I ordered internet service (U-verse) and had it installed at our new home. Within a few months, I saw the need for home phone service and added it.
Earlier this year, I began experiencing some issues with the internet service and called about having some service done. The reps checked remotely and said that they could reset some things from where they were. I continued to experience the issues until it started to affect our home phone service also.
I called in to have a tech come out and check things in and outside of our home. (The phone and internet service started to drop out for several hours during the daytime). The tech was supposed to come out one weekday afternoon. He called us an hour after his appointment was supposed to be over to let us know that he would be late. I told him not to come out, and that I was probably going to cancel the service with AT+T. Needless to say, I was not happy about this.
A few days later, I called in and requested a service call for a Saturday, when I would be at home from work. The same guy came out and did a few things- troubleshooting and feeling confident that he had solved the problem. Within an hour or two of him leaving, the issue occurred again and our service dropped out for about an hour or so. I called him from my Tracfone cell phone to let him know that the issue had not been resolved.
After a couple more weeks of this I saw that my AT+T bill was going up and was paying around $100 for internet and home phone service. Unhappy with the service, I attempted to call in to see what could be done to lower the bill. We do not use the amount of internet that we are given and I cancelled the international calling plan to help reduce the bill. An online chat rep, on August 20, stated that if we ordered wireless tablet service, that my overall AT+T bill would be reduced from around $100 to around $60. I questioned this, as it didn't seem right- that we could add a service and get our bill lowered. So I double-checked and was assured that this would be the case. ( I do not have a record of this chat now experience, and am kicking myself now, since I have been told that since I do not have a record, that I will now be charged an early termination fee).
A few days later, I was billed for the shipping of the tablet and received it. (I did not need a tablet, and only ordered service because I was told that it would lower my overall bill with AT+T). We continued to have service outage issues, and I was calling in after work to let them know how unhappy I was about the service. I wanted to cancel all service with AT+T, but you are the only providers in my area for internet, so I held off on cancelling. The outages continued and then, upon seeing that my bill did not decrease but instead went up(!!!) I called in to have the home phone and internet checked again. The same service tech came out and worked on the service at the house here, but by the time I got home from work, I was furious. Not happy that the online chat now rep was wrong in what she told me about the billing, and still experiencing the outage issues, I finally cancelled the home phone and wireless tablet service. I also told the chat now rep at this time that I only wanted to pay about $30 a month for internet and not the $50+ that I was currently paying. After being switched back and forth between departments, I was told that everything was taken care of. However, there was no indication of what I was supposed to do with the tablet in order to send it back. I had barely used the tablet and wanted to send it back because it was AT+T equipment and not mine. I had told the chat now reps that I wanted to send it back, but they did not inform me on what to do.
A few weeks later, while checking my account, it appeared that my billing was still messed up and was now being charged even more money for service that I was supposed to no longer have. Upon checking in with chat now reps, I was informed that I had not cancelled my wireless tablet service in time and was now going to pay for the early cancellation fee. I asked why this was the case, since I had been misinformed about the pricing. I was told then that since I did not have a record of the chat with the rep who ordered the service for me, that I would have to pay for all of the wireless tablet service and fees, including the cancellation fee. I told them that I should not have to pay the fees for services that I did not want. The rep said that I would have to pay them. I said that I would not pay for fees and services that were misrepresented to me.
And that is where we stand now. I have not paid for any of these services and fees and would like them removed from my bill. I have been told that this will not happen, and I stand by my statement that I will not pay for them.
So my question now is, How do I send back the AT+T tablet. I do not need it or want it and have cancelled the service. I have cancelled the home phone service, and would cancel the internet if I could find another provider in my area at a reasonable price. So the ball is in your court. I will await your response...
Respectfully and sincerely,
In May we called to get a land line hooked up to our house. The tech showed up and all he had to do was hook up the wires in the box outside of the house. The tech stated that he was told he was going to have to run new wire inside. I explained that I had already ran all of the wires inside the house so he would not need to do that. Tech checked the phones after he hooked them up and everything worked. The tech stated that he would note the file so we would not be charged as he did not have to do the extra work and would be approx $120 off . We received our bill with the charge on it for the Tech running the wire that he did not run. We were told that the file has been noted and sent for a Manger to approve and remove. We were told to only pay the difference and that AT&T would resolve the issue with the over charge. We have been going around since May It is now Oct. We have spoken with sever Managers and finally go the charges dropped. When the charges were dropped so was my long distance service. We have been calling for over 2 weeks trying to get our long distance service turned back on as my Wife and I work from home and this has caused a big issue. I would like to get this resolved as soon as possible I feel we have been way more than patient 6 months in the making now.
I have been a customer of ATT since 2015 and prior to that my husband a former employee for 37 years. I am upset with the price increase of my bill since I went under contract. I went to Direct TV, then they were taken over by ATT and thus my prices continue to increase. I decided to go with another provider which gave me a price guaranteed for 2 years. I went back to ATT on Oct 5th to get a quote for my internet service. I was told it would be $47.00 monthly with a $15.00 credit giving me a price of $32.00 plus taxes. Today the 20th of Oct. when my contract with ATT would expire I cancelled my service with them and told the agent I wanted to continue my internet and gave her the price of $32.00 I was given. She came back and said my cost would be $54.00 a month with the $15.00 discount coming to $49.00 a month because of not having Direct TV. I am not the only one sick of ATT because of their price increases. I have no complaint with their services but only with their prices increases. Also the agent I spoke with today, tried to charge me with a cancellation fee until I assured her that was wrong, that my contract expired today. She then said she had pulled up the wrong account. I am sure she did, really? I would not recommend ATT to anyone. I am stuck with them for my internet for a year, but after that, I am through. I hope other customers will read these complaints before signing with ATT. Nancy Riggins Oct. 20, 2017.
Terrible customer services!!!!
I called AT & T yesterday because my larm is beeping despite all my efforts to fix it. The lady over there "scheduled an appointment for today from 8 to 12 but nobody showed or called me, so I called customer services at 12:30 and the c.s representative told me that my appointment was open and that they called the tech who never aswered the phone and for that reason a supervisor will call me to let me know what was going on with my appointment. By the 1:30 pm after several calls, a lady told me that I did have any appointment (I request a day off at work to make this appointment). Finally I spoke with a supervisor called Charles who was very rude and who informed that my original and only appointment was scheduled for 11/7....so,, 3 more weeks heraing a bepp ....This is SO unrespetful !!!! As soon I completed my contract I will running out from this incompetent company. I missed my work day and my patience with these peple who turned ny day in a nightmare !
I was told my a representative before I joined AT&T on August 26 (cell phone) that my bill would be a certain amount but now that I have joined I am being told he misinformed me so now my bill is much higher. I do have a copy of our chat. I have called several times to correct this problem, I have spoken with a supervisor on tonight Oct. 15, 2017 only for him to get smart and very unprofessional.
I have been trying to get internet at our place for 2 weeks now. I had a bundled plan with directv, I have my cable but still can't get a straight answer from anyone. I keep getting transferred to different departments, hung up on, and my credit ran every single time. I went from a 570 to a 419 in a matter of days because Everytime I call you run my credit! Why is that if I have an account already? Now my credit is too low to get service from anyone else. Was this the plan? So that I had no other option than to stay with you?
I have some grave concern inregard to my exp at att wireless retail store in lawrenceville ga 722 Collins hill . As a loyal Cust which I have been for ten yrs..
And same time it's a shame . That it's came down to loyal client have to file a complaint form. To get at & f to stop ruining a relationship of 10yrs. There is fraud that has occurred in during a visit at att wireless store for five minutes. To check out the new product .ans at same time was shopping a birthday gift did my wife's which was on 9-29. .so the fraud incident that occurred was on 9-27 as I mention I was in store . & it's a shams to mention that I went in with in mind to get new phone for wife but due to the unpleasant conversation with rep and type question I was being asked . I ran out of the store pretty much . I felt some ons trying to gather to much personal info so I stop from caring any further . I left shortly after I left I recieved voice mail from the SAMs rep wanting to know when I would come back and for me to call in regards to wanting some info . Which I did not same day my wife experienced some issue with her existing phone went black out not knowing what the seems the problem . We waste days from apple to AT&T to mall repair place but no one could tell what went wrong I wasted 2 days of my time going in circle.from pl to pl . My last option which was buying new one. But that also failed due to I being told that upgrade was already done & I was the new owner of i8 & cannot upgrade. & that if was dons at this particular store where I was on 27 sep well then this just beginning now wife with out phone with young kids not exceptable . So back to start again I was then told that fraud dept shut my wife's ph off ( this ph with no under contract or term) and with out warning or courtesy call . AT&T decide to kill my existing phone .after hours if waiting on hold I was told to go retail store and pick up new sim after that ph shokd be fine since tits reset by fraud dept .so we did and my wife went to same store that I did and. We where told we just purchased a new phone from them . And I couldn't even get new phone . Now we r still with out ph after store replacing SIM card phone still did turn back on . Now still I have been accused by rep on phone in person they all think I am thief & lier and request for arbitration dept to contact me ASAP but no response none I am requesting some one need to respond accordingly & investigate to the fact and answer to my concern my phone ruin due to fraud dept #2 paying for servics that is not active now I just received a bill with terms on new ph & ins as well for znd in amount $ 42 I have also filed a police report and I need att full investigate outcome report once it's completed. Obviously crime is being done by people who represent att and if this statement dosent alert att then they need to clean up the bad seed . Before it's too late thank you
My AT&T account is 9852649108. My contact number is 985-264-9109.
This complaint is about Upper Level Customer Service personnel and NOT about the lower-level operators that answer the initial telephone calls. It is my opinion that the your 1st level operators are routinely given information by higher level managers that appease the customer when the upper lever manager has no intent of following through on the actions.
My experience involve and insurance claim that turned into a warranty claim and two and a half months of shear stupidity involving broken promises for resolution, callbacks, and credits. I cannot believe that it took AT&T from on/or about July 18, 2017 until on/or about October 11, 2017 to figure out that I had returned a telephone despite that fact that the information was publicly available via the newgistics.com website and that Customer Service Reps for AT&T and Asurion had acknowledged the return of the phone.
I easily have over four hours of phone time (conservative estimate) in trying to resolve this issue once AT&T decided that I had not returned a telephone. This does not include an initial answer as my calls have always been answered very quickly. This means that AT&t personnel also spent that much time on the phone.
I was promised a Credit for the missing phone was going to be applied at least three times. Starting with October 6, I was told three time I would be receiving a phone call from a supervisor. I never received a single phone call, message, or email from said persons. I was told three times that my problem had been escalated. So what. It did not product any results.
Why do I blame the upper-level supervisors? Because a good deal of my time was spent waiting for the agent to receive an answer or proposed action from their supervisor. This is why I don't blame the front end personnel.
Finally, I was given a number to call at Asurion where I was given a number for your Warranty Department. Problem was resolved in about two minutes. It turns out, the information had been available since July. It turns out that tracking information previously given to me by Asurion was correct and that I, as a consumer, was able to verify the device had been sent back. Why could no one tell me this before and why couldn't AT&T figure this out?
I've been with at&T since 2001. I recently changed my billing. I was offered unlimited data, unlimited text and free hbo for 60.00. I received a bill for 137.00 vs. 92.00. I called t mobile and can get a senior citizen discount for 70.00 which includes insurance protection. when I advised this to customer service they thought it best I change. I applied to unlock my phone which takes 24 hours but I wanted you to know a 17 year customer is leaving
My name Rosario del Puerto my Phone 786 262 3490, my account # 152224776 under my husband name Manuel del Puerto. July 5, 2017 I talked with Mr. Sebastian I did a contract for one year for AT&T and DIRECT TV for 155.13 until April 2018. Now the bill is or 233.00. Before I wanted to cancel AT&T and Direct TV because I had very problems each month with the bill but AT&T told me that is going to give a credit for 80 dollars that why I didn't cancel it. After 3 months AT&T put me back the 80 dollars. Are you playing with me? Please try to find a solution and give a call back. Thank you Rosario/
My office has placed over 25 calls to have my number released to Charter when I moved office locations. I still do not have phone service that is potentially costing my business thousands of dollars. This has been an absolute joke. Legal action will be taken. AT&T has refused to release my phone number OF 985-446-3333 after several hours spent on the phone with you. This is disgusting customer service. I am cancelling any further affiliation with At&t.
I got a notification that my payment method failed. I realized it was the card that I had reported lost/stolen. I call and spoke to a rep becuase the system wasn't allowing me to just make the payment arrangement of ~$315.00. The rep stated that I could do it on line and then set up payment arrangements for the balance. I was able to make the $315.00 payment and was not able to set up the payment arrangement. The next rep I got named Debra was so unsympathetic and refused to listen to my explanation. She stated the entire amount was due. I informed her that I just made a $315.00 payment! She stated there was nothing she could do. I was naturally upset, because she seemed not to believe me when I told her that I made the payment and wanted to arrange for the balance. I have been a customer of AT & T since day one, having this account for over 20 years since the GTE Mobilnet days. She then stated it would be $5.00 for her to make a payment with her. I asked her to waive that fee as I really couldn't afford the $317 additional payment. She then changed her story and said she would need $100 to restore the account! I told her I get paid on Friday but she refused to assist. I got the distinct feeling that she was getting an incentive to get any kind of money, but once again I stated I just made a payment of $315.00. She had a mocking tone so I was getting upset over her attitude. She then stated that I would have a restoral fee of $35.00. I again asked her to waive that fee. Really? In all the time I have been a customer with a bill over $300.00 monthly she couldn't waive the fee? Once again I informed her it was not my fault my card was stolen ( and not to mention all the money in my wallet).
Please look into this matter and please listen to the first recording where I was misled. If reps are like that AT& T are bound to lose more customers.
AT&T Customer service department doesn't know what they are doing. I have been trying to get my mom's line block (she is 84 years old and doesn't know how to use the whatsup so she ended making long distance call) without success. Now after being promised that it will be done, I find out that it was not done and I am supposed to pay $600 in long distance calls.
I have a chat printout as a confirmation and for them it's not a valid proof. Are you serious?
I called about a replacement phone. salesperson offer buy one get on free with direct tv offer on phone for over an hour with both people
they both gave their good salesmen spill but when phones arrived I am being charged for 2 phones not one. was given miss info
called at&t customer service no help
Was without service for 5 days due to hurricane. Been on the phone for over 1 hour, talked to 5 different persons. Got cut off, put on hole for 30 min. then cut off and told to call again. Reg. bill $91.03 being without service for 5 days was charged $93.00, what a company.
When will my AT&T be back on - -I have no tv, no phone and no computer (using mine at work). How long will my service be out - I live in Birmingham, Alabama, zip code is 35224.
Have no complaints about U-verse...until now. There is no bad weather in the area or anything so....what happened?
Att agents need to be better informed. Was lied to about our internet plan we choose and amount we would to pay. Received first bill and it was for $85.41 not $30.00 . Called ATT and customer service agent did get bill down to $50.41 but still not correct amount. Was told < we would have to pay the $85.41 and I said "NO" because that was a incorrect amount. A few minutes after we came to a agreement, my internet was cancelled. I spent another hour on the phone trying to get my internet turned back on. Then was told I would need another modem because this one needed updated. So now I have to go thru with waiting for another modem ,setting it up and then reinstalling all my items back on a new modem. Every Att agent , except for the lady that reinstalled my internet, everybody else ,starting with the very first person we talked to about signing up for internet, has lied to us and told us misinformation. I don't know how Att has stayed in business so long, with such stupid prople working for them. I just heard a ad this morning on the radio, and ATT said, no activation fee or free modem and Wi-Fi. Apparently this message hasn't reached all the customer reps. Tired to telling Att reps how to do their job. I feel like I should be on the pay-roll. Can someone please get my bill straightened out.Thanks.
Their cuatomer service is the pits! I wanted to add money to my prepaid account. The menu is not clear as to what button to push to add money to my account, so I pressed 0 to speak to a representative. I told the rep that I wanted to add money and told her the amount. She then rrpeated, "So you want to add money to your account? Everything I said, she repeated. She slso asked if it was from this phone number, and she was one digit off. Whatever happened to quick and efficient service?
The reason why I have been calling to add money this year is because I am dissatisfied with the way they have been handling the auto pay option, which I had for a few years with no problem - I had a certain amount taken out the 5th of the month and it was great! All of a sudden, they stopped withdrawing the money and after 2 months, I got a recorded message that my minutes were about to run out in 7 days. When I called to complain, I was on the phone with customer service for a half hour because she repeated everything I said. I then sent a letter to the President/CEO and I received a call from his assistant informing me that they don't withdraw the payment until two days before they expire. So for 5 days before, I would have to hear a recorded message before I make any call that my minutes are due to expire. MY REASON FOR WANTING TO HAVE A CERTAIN AMOUNT WITHDRAWN ON A CERTAIN DAY OF THE MONTH IS TO AVOID WAITING UNTIL THE LAST MINUTE!!! WHAT PART OF THIS DON'T YOU UNDERSTAND??? And who trains these customer service reps to repeat everything back to you with every sentence? What I want is to go back to have a certain amount taken out of my account on a certain day of EVERY MONTH, no matter how much I have in my account!!!
having trouble with iPhone 6 went to store two time said have to go to apple store drove 40 miles got my phone checke told me I had to go thru insurance I went last Tuesday had file for insurance still haven't got phone I really think people are not trained I am senior use my phone to keep in contact with grandkids really hard to believe I at my age get run around by people at store that don't know what there doimg
I have internet service for one year at $50.00 monthly. In August I received notice that my year would end in September and to contact AT&T prior to 09/15/2007. I contacted Terrell and asked if I could continue at $50 per month and explained my financial situation. He left a voicemail stating it would continue for 12 months at $50.00. I also received an order confirmation to that effect. However, the new confirmation was effective in August instead of September and contrary to what was promised, I received a bill for 60.00. If this could not be accomplished, Terrell should not have promised this. My concern is that AT&T failed to live up to the written and verbal confirmation. Then I was told if I cancelled, I would be liable for charges. Why? Since I was not given the arrangement that was agreed upon. Why should I be penalized for not receiving what I was promised. If necessary, i can send you the audio recording.
I have contacted customer service approximately 4 times over the last week because my internet service is out. The automated system as well as the representatives there are saying that the outage is still existent. The rep I spoke to yesterday said services are normally restored in a 24 hours so I asked to speak with a supervisor. The supervisor I spoke to named Richard was chatting with me and did not give me a chance to type anything before disconnecting our chat session. I have not received any calls or notifications regarding an outage until I called only to have a supervisor be rude to me. This is some of the worst customer service I have experienced in a while and I am definitely shopping for a new carrier in my area!
To whom it may concern,
I am writing this letter to relay my great dissatisfaction with the services I received recently from AT&T. I am a disabled, elderly woman on a fixed income and appalled with the run around and poor customer service I was given as I attempted to retain services at my new residence. As a customer of AT&T of over 8 years, I had been pleased with the services provided, but this current ordeal has lasted over four months (from May 2017 to present), as I have been told incorrect information, stood up for appointments and promised things that have not come fruition. I would like to provide a brief overview of the egregious manner in which my case has been handled in hopes that something can be done.
In May of 2017, I moved to a new residence and requested that my cable services be instated at that location. Upon contacting AT&T customer service to begin the process, I was told that I had AT&T gear that I needed to return in order to clear the previous account. I told them that the items had been returned, but the system did not reflect that I had done so. Over a month and a half passed and numerous follow up calls later to verify if the account was cleared, I was continually told that the items were still shown on my account. This was a tremendous stressful situation for me, not to mention prolonged period of time that I did not have services in my new home. All the representatives I spoke to did not take the time to research the situation any further, which was perplexing to me to say the least.
I was finally able to speak to a manager and able to plead my situation for assistance. It was found that the account was cleared and I was promised a $200 gift card and a reduction in monthly services to $80 per month for phone, internet and cable for my inconvenience. The installation of services was ordered and scheduled at that time. The tech did not show up on the day and allotted, which was another added stress to an already absurd situation. When I called to advise AT&T that the tech did not come as scheduled, they researched and advised me that a $100 advance payment was needed, which I was not told about beforehand. If I had known this information during the initial call, I would have been prepared to pay it, but as I mentioned, I am on a fixed income and did not have the funds to retain the services at that time. More time passed and I saved the money to get the services, which I was then told that due to my credit, I had to pay a $449 non-refundable fee to obtain services, which I was not able to negotiate. An option for Direct TV was offered to me as the only option of services in my circumstance, which I had to check with my landlord to ensure that it was okay to have the equipment placed on the residence. The representative stated they would call me back, but never did so. Again, I had to call the AT&T customer service department back to say that I was interested in the Direct TV services. Hopeful at that point, I set up a new installation date. The tech arrived and again I was dismayed to find that he only bought hook ups for 2 rooms, which I had ordered 3. I called yet another time to verify the actual order and was able to get the situation rectified. At this point, as you can see after much time and stress, I finally received cable services after 4 months, but have yet to receive the internet and any of the guarantees I was promised from previous interactions with the company. I am hopeful that the company is interested in compensating me and my family for the blatant disregard for time and poor customer service it has displayed over the past 4 months, as it has definitely soured the perception of AT&T in my mind.
If there are any further questions or information needed pertaining to this situation, I can be reached at 619-715-0776 at your soonest. Minimally, I would like to receive some type of acknowledgement of this situation from the company to ensure that this is addressed in an appropriate manner because no one should have to enter such a stressful ordeal just to obtain internet, phone and cable services in their home. Thank you for your time and consideration in this matter.
On June 24, 2017 I switched my wireless service from TMobile to ATT. ATT promised to credit me up to $650.00 to pay for the phones I still owed to TMobile which was 2x$540.00. On June 24th, a trade in deduction was made for the phones of $376.00 and I was promised the balance in Visa cards to take care of the balance. I submitted my final TMobile bill TWICE because I was told I did not qualify for the credit the first time!! The second time they accepted it, however, 3 months later I finally received the Visas (9/16/17) for only $190.00 each because ATT decided to deduct an additional $150.00 for trade in from the approved amount of $340.00. First of all....why was the approved amount for $340 when the bill clearly stated I owed $540.00??? And secondly, deducting trade in twice totaling $676.00 on brand new LG V20 phones is outrageous!! How is this right??? ATT is making false claims that they will pay for your phones to switch over!!! I am pissed that I ever believed them.
I ordered a new SIM card because the old one didn't work, but with one time visit at&t store, one time phone order, one time online chat order, and more than two week's waiting, I got no SIM card. When I talk to the online customer service, chatting with a person named Jennifer, the woman is even worse. I think I deserved a refund for so long a time not being served, but she didn't think so, and without asking if there is any question, she finished the chat!
We were promised 3 services for $68 dollars a month. Had them for 3 months and every month we are charged almost $100 more than that. End up spending 2 hours or more each month talking to numerous departments. They lower the bill, eventually, but the amount they take off is added to the next month's bill. They are unethical, I'm so fed up, I'm switching all my services to another company.
My youngest son called a the week before to get service on Saturday, September 9th. Came to my house so that he could assist the AT&T service people with any questions. He spent a good part of the morning trying to find out where the service tech was. Speaking to someone in another country who knew nothing. I called later in the afternoon on Saturday to see why they still had not shown up to come check our equipment, since we believed that Hurricane Harvey had fried our receiver. This was a no show and a lot of static on the phone. Now I am being sent out new equipment that should arrived today (Tuesday, Sept 12) . What service, I am so tired of being jerked around with them. 281-484-4902
My oldest son had the same experience yesterday at his apartment NO SHOW, NO CALL- This service SUCKS!! 346-900-3989
So you know what AT&T Uverse needs to reimburse us for our time and does not deserve even one gold star.
Account: 116979669 [see attached image]
For TWENTY YEARS - - ALL my checks arrived on time and cleared my bank.
I got notification that a check (sent on Aug 12th) had not arrived by Aug 22nd (confirmed by bank. that it had not been posted to them)..
[Note: the USPS, apparently, has had some sort of deliver problem. because a first Comcast/xfinity check (mailed the same day that my first AT&T check was mailed) also never arrived, and i had to send a second check, too (on the same day as i sent my replacement check to AT&T]
I called the Philippians AT&T Support Center and spoke to "Lea" [ID no. 60197-5014].
She failed to document this: that i would be charged a late fee even if i sent a second check.
[Note: i could have walked 20 mins to a AT&T store at a mall to pay with cash or check or credit card if i knew i was going to owe an addition $10 that i can't afford]
MY UNDERSTAND WAS THAT I WOULD NOT (NOT) GET A LATE FEE CHARGE.
I understood from "Lea" that everything would be Okay, since i was sending a second check, SO LONG as it arrived before Sept 15th, WHICH IT DID (confirmed by my bank / posted Aug 28th).
I now have a new billing that includes a $9.00+ late charge with the bill totaling ten dollars more than normal.
[09-11-17]: Successive and Repeated phone calls to your incompetent Philippines' AT&T Support Center produced only people wanting to do power over me and not be supportive. [Hanna/ID= 4504 and Rachel/ID= ?] Repeatedly they refused to connect me with a supervisor who could remove the late fee which should not have been there in the first place. Then Hanna said she would call me back in 30mins. SHE DID NOT. || An hour later i called again (Rachel), and was finally to someone who was supposed to be a supervisor. I got to Bryan/ID= V3FP7Y6, who, supposedly, was a supervisor. His language was practically impossible to comprehend. His demeanor was the opposite of helpful. He kept trying to say i did not have the correct Account Passcode. I did. I always give it and it always is correct. Then he said he was in the cellphone department. It seemed to me he wanted to do-power over me and have control. The hostile attitude of Filipinos is generally combative, not polite and not accommodating. They demonstrated this toward me, an American [a 70 year old white lady in my case]. This is not good for your AT&T reputation and not good for your PR. || — IT WOULD BE SMART BUSINESS PRACTICE to honor the No Late Fee understanding i had and credit my next bill.
I was ATT Corporate store Employee. I was getting 50% discount. I lost job on 27th July 2017. I called same day to customer service to know up to which date I will get discount and they said up to that billing cycle. On 19th August I went to Beltline ,irving store and changed plan from post paid to prepaid and next month I got bill around 106 dollars. I did chat with customer service they adjusted amount and told me to pay $ 73.97, which I pad immediately. Still I was seeing 32.50 still needed to pay. I again called customer service and told them that I changed my plan the very first day and they said still I have to pay $32.50. As I was charged for whole month even though I have not used it. From her tone she was not ready to look in the matter or asking supervisor and was not ready to give me email added for making complaints. I am very upset with this. As an employee I was always feeling proud for working for my company and Team and I thought they will help me out as much as they can.My account no, is 177056942461. Please help me. Thanks.
my bill is never the same every month and never in my favor.
when I call, get no help and when I asked to speak to supervisor they are not available and will call me within an hour RIGHT
no call back. I am very unsatisfied with their customer service ..
Ive been a loyal customer of att for over 10 years. I bought my house and moved in 2 1/2 years ago. I transferred my u-verse to my house. I had noting but problems with it going in and out all the time. Countless phone calls and men coming to my home would never solve the problems. They convinced me that by installing direct tv, drilling into my brand new roof to install a dish would solveall these problems. I expressed concerns about my new roof having holes drilled into it. Att said it was the best option. Direct tv never worked properly. I had so many outages with internet and tv going down all the time. By all the time, I mean many times per week. I was charged 100 the day they came with the service man telling me I had to pay this fee or they would not install it. Then I find out I never should have been charged this because I was a current att customer. I never got reimbursed for this. Finally, after over a year of this, with service men coming out 5x in one week we decided to cancel due to att not providing the service in the contract they promised. The past 6 weeks, I have been on the phone with att to get the termination fees reversed as they told me they would do. The final bill is almost 321.00. I have been transferred 11 times in one almost 3 hour call, hung up on, the managers, customer care people and billing managers that promised this bill is being escalated and would be reversed in 24 hours, stated they would leave notes in my file, it is still not taken care of. Now my credit scare reflects late payment. I have a great credit scare and this does not sit lightly with me. The notes they state they cannot find. The agent id numbers I give them, they refuse to look up and ask them. I have asked for the ceo email or name to file a complaint, they refused to give me any name or email. They never reimbursed all the money I aid for services I could not use. ATT is quick to take all my payments, never late once in 10 years, but as soon as you cancel, they shun you. I'm to the point I am going to call my attorney and let him handle it. Why can't they reverse the charges and just do the RIGHT THING? Do NOT get att service. They do not take care of their customers before, during or after service.
They are selling Asurion Insurance for phones and not telling that they only cover liquid damages and physical damages for certain zipcodes and making you pay the same price for the insurance and will not find the address that does and mail the phn to be repaired and mail it back so everyone would ge treated equally. Why cant we get the same coverage for everyone if we all pay the same price for insurance but only have one option. you should tell customers this up front.
I have tried to submit a complaint 4 times and get an error, talk again message only AFTER I finish filling out the form and submitting.
On Wednesday Sept. 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse U200 cable went out briefly. When it reset and came back up local Indianapolis channel 13 WTHR had been taken off the lineup and was no longer available. I found that there is a contract dispute between ATT and WTHR.
To be clear I am not upset with WTHR, I am ANGRY with ATT. This type of contract dispute should NOT affect or involve customers!!
Customers pay a high cost for cable and if they want cable they have to pay it. This channel is not available since last night and still not available. I am still paying for cable! It may seen like a small thing since it is one channel BUT it is the principle that this type of thing is passed on to customers. If WTHR does not want to pay what ATT is asking, that should NOT AFFECT CUSTOMERS.
I am strongly considering leaving ATT. I will be following up and continue to voice my complaint through all resources.
This is my third try to email a complaint. I could get all the way through and submit, then I would get a # (1504742100), an error message and it said to try again later.
On Wednesday September 6, 2017 between 5:00 and 5:30 p.m. EST my UVerse 200 cable went out. When it reset itself and came on, Indianapolis local channel 13 WTHR had a message that it had been taken off. I looked online and it has to do with a debate about money between ATT and WTHR
I am NOT angry with WTHR. I AM ANGRY with ATT. This type of thing should NOT affect paying customers!! Cable cost a lot and if you want cable you have to pay the price. If WTHR doesn't want to pay what ATT wants, that should NOT affect customers.
I will continue to voice my complaint and follow through.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. EST, my UVerse U200 cable went off for a brief moment. When it reset itself and the cable came back on, local Indianapolis channel WTHR was not available. It seems there is some dispute between WTHR and AT&T re: money. So WTHR, cable channel 13, is unavailable to me, a paying customer.
Let me be clear-I am NOT upset with WTHR. I am ANGRY with AT&T. Contract and money disputes should not affect customers who pay quite a lot for cable. If WTHR does not justify paying what AT&T wants, it should NOT AFFECT CUSTOMERS!
I am strongly considering leaving AT&T. Cable charges are way too high and people have to pay it if they want cable. Now this.
I will be voicing my complaint to AT&T in any way I can and will continue to follow.
On Wednesday, September 6, 2017 between 5:00 and 5:30 p.m. my UVerse 200 cable service was interrupted for a brief couple of moments. When it reset itself, local Indianapolis channel WTHR (Cable channel 13) was not available. There was a message stating that this channel was removed "despite our efforts". I looked online and saw there is a contract dispute between AT&T and WTHR over money. I confirmed this by phone call with AT&T.
Let me be clear-I am NOT angry with WTHR. I AM ANGRY with AT&T. This contract dispute over money should not affect customers!!
I pay a good deal of money to have cable which is already too high. If I want cable I have to pay it. Customers already pay too much. I am strongly considering leaving AT&T. Whether WTHR is willing to pay what AT&T wants to keep in on cable SHOULD NOT BE TAKEN OUT ON CUSTOMERS.
I will be voicing this complaint in as many ways possible and will continue to follow up.
I have been having trouble with my land line phone for some time now . I called to have my lines worked on , the first guy that came out here said the problem was down town . and they would have to fix it down there . a while went by and i was still having trouble . so i called again . they said they would send some one out in 2 weeks . the next guy came out he said it was the underground wire out on peachorchard rd and he was not authorized to go under ground . so i waited longer for someone to fix it . when nothing was happening and i was still having trouble with the phone service i called again and asked if they were going to take some money off my bill because the phone service was not right still . he told me he would take 27.00 off .that was aug 8 to the 15 . it is now sept . l have tryed to get the phone fixed from before july . and still having trouble with the phone service . I think i should not be charged for service until it is fixed or turn off the phone until the company can fix this .the only other thing i can think of doing is to report it to the bbb. because im not getting nothing done like this . and to think when i call to report the problem they try to sell me more services . i dont think so if you cant get one service fixed.
my name is cheryl burke
address is 3515 old tobacco rd augusta ga 30906
phone number 706-796-9381
On Aug 28, 2017 ATT was supposed to install my internet service, so I had my daughter to take a day off from work and stay home between the hours of 8am-8:00pm. I called on Aug 27, 2017 that morning to see if they could narrow down a time I was told no but they would be more than happy to call me 30minute before arriving. I get an email on Aug 28, saying that I cancel my Appt. So when I call back they told me it was due a payment not going threw, I said if that's the cast when I called on Aug 27, they look up acct. information every was thing set to go Aug 28. When talk to att. customer service rep. she told me she apologize and she can set up Aug 30, I paid ATT $100.00 payment . On the 30th no one came out I was told between the hours of 8:00am -12:00noon no show no call. So called back they I was told I don't see appt. for you we have you down for Sept 5,2017 8AM-12:00 NOON I said could please see if I can be there first stop she said I will put in the notes. Sept 5 get here I get email 11:38AM saying they will not be able here by noon. So I explain to them this would be my 3rd install date and was lack communication on Att. How sad I had buddle packages with Direct TV SO I CANCEL MY SERVICES ITS POOR CUSTOMER ALL WAY AROUND.
on 9-1-2017 I called on 18008940374 for a down phone line in my yard got transferred to 18002882020,8773770016 got someone fro india two time gave a# to risk management 6268174294 got one more # one hour pass called again talked to jill she sent me to a line that I could speak the language called again was transferred to 611 talk to steve told me that some one will be out to fix it now to day is 9-5-2017 not done my dogs or kids was told to stay away I called the city utility serves got a number got it done 5 days later very pohave re serves that why I have cable and will never have att
Charged twice to purchase Direct TV equipment .In Store i was told you never sell the equipment ! I have spoken to at least 10 customer service agents and no one can help me
Account No. 251237543
Case # 1-209873458253
Jerrold W. Schwarz
I spent over 20 minutes on the line holding to complain about exposed wires in my garden. I am a DirectTV customer but I did not have a service call but apparently my neighbors did. I spoke to 2 ATT techinicians that were on site.
I am on hold not for another 10 minutes and still waiting for resolution so submitting this as well.
The one told me that he wasn't the one to burry wires. It is unsafe and very unsightly for my yard to have exposed wires. I have landscapers coming this week to work in that area of my yard to clean it out.
This needs immediate attention.
I applied for the Directv / ATT Wireless special pricing in February of 2016. I was overcharged more tan $100 per month for 14 months and then they offered me $25.00 credit every month to add HBO if I had unlimited talk/text/data wireless plan. I agreed and have had to call in three times and still no $25.00 credit. They owe me over $1100 in overcharges for my Directv service and they stole over 13 hours of my time calling and fighting with them for 14 months. I truly wish each incompetent person at AT&T that has been involved in screwing up my account could feel and experience my frustration and disappointment.
Can anyone imagine 16 months of incorrect bills and calling into customer service one or two times a month for 16 months? AT&T so pathetic in their intercompartmentalizations, it results in complete stupification of every employee!
I signed up for new Internet and Direct TV services based on a advertisement sent to me home. the deal was for a 2 year contract I would recive Internet TV for $55 a month with a $20 discount on my mobile phone bill and a $100 Visa card
The day of insulation the rep told me Direct TV could not be used even thought I had this service before. The only option was universe and that would be an additional $25 per month but all of the services were the same. Today I called because I had no premium channels per the deal. I found out my monthly cost is $133 per month and after 2.5 hours with your customer service I'm told the only thing I can d is cancel service
I would never have switched had the prices be HONESTLY told to me at insulation.
After 1.4 hours on the phone a team manger named Vaughn was rude and condensing telling me I lied about the package bought. This experience has left me doubting that AT&T is a quality organization
I fully expect AT&T to honor the CONTRACT we agreed too
I did an online AT&T purchase on June 21, 2017 at 6:24 PM for an Netgear 7550 Accessory for a total of $107.75. I received this online purchased on June 24, 2017. I was not happy with this purchased and on the their return policy for a refund, it said to return it to any AT&T store. No luck. Me and my son went to three different AT&T. First stop was at AT&T in Dinuba, Ca.they said we needed to take it to a bigger store. We went to AT&T in Visalia, Ca, they said they do not take item like that and we need to take it to the post office. We took it to the AT&T in Tulare, Ca. and they told us the same thing, take it to the post office. This is June 27, 2017 we send it back through the USPS. I called AT&T on August 4, 2017 I was on the phone for over 2 hrs, they kept transferring from U-Verse to Wireless back and forth.I spoke with Anika, Austin, Natanya, Richard, Samuel, he was able to find through tracking number and return label, that they received it! I was transferred again I spoke with Jennifer, Loren and Janet. Janet said it takes 90 days for refunds. She said the last of August I should get the refund.I thought it was too long. On 8/8/2017 I did an online chat with Sofiya G. Let her know the Online purchased of Netgear Model 7550 was returned back on 6/27/2017 and wanted to know when I would get my refund! She said she would have her Supervisor give me a call. At 11:13 a.m. James her supervisor called me and said he would fix everything , not to worry, I would get my refund back in my account in 48-72 hrs. That didn't happen. August 21, 2017 I called and spoke with Edward from Refund Costumer Dept. he tells me it will take 30 to 40 days more for the refund of $107.75. I have been waiting since June for a refund. AT&T has their product, I haven't received my refund. All they are doing to me is lying. Hope you can help me! Here I'm sending my order forms, Account Activity where &107.75 was taken out and my Return slip from Visalia Post Office. Thank you, Maria Valencia
When switching to at&t from Verizon I was offered a promotional deal to cover the cost of my cancellation fee (up to $650). Then later on I was asked if I wanted at&t to buy my cell phones or keep them and sell them. We asked how much they would be willing to buy them for, AT&T offered $200 each ($400 total, they were in really good shape). We figured we would probably only get $125 each, so sounded like a good idea. We had the manager come over to confirm that the "deals" were separate; One deal to buy our phones. Second deal cover cancellation fee up to $650.
We got our final bill from Verizon, took it into the at&t store and they uploaded everything and we were told we are good to go. We would get 2 visa giftcards in about 8 weeks ($220 each to cover the cancellation). All is well with the world.
Then I get the email stating that my cards have been approved and put in the mail... $20 each. WHAT?!?! At this point I click the link attached to this email to discover that they are NOT separate deals and that you had to trade in your phones and they DO subtract it from the amount they are going to "cover" for you to switch. Not to mention all this happens after your first 30 days so you can't just cancel.
I called customer service only to be transferred 4 times, totally over 2 hours, just to be informed that they are not AT&T (they are a third party - Extra Measures) and cannot do anything and they suggested that I go to the store, but it doesn't matter because they told me wrong and at&t will not honor it.
So I go to the store, wait 30 mins just to be signed in. But I was happy to see both the girl that helped us and the same manager were working that offered us the deal. I was told when I checked in that they can text me when I’m next in line if I want to run some errands, but she would wait if it was her because they were moving fast and had 2 more employees coming in. I wait another 45 mins and don’t get either the girl or the manager. I explain to the nice new lady what all happened and that $400 is a good chunk of change and I want it. She writes everything down and says she has to talk to the Manager (super nice about everything). After 15 mins of her and Manager in the back room, they both come out and walk over to me. The Manager then starts to tell me that I somehow misunderstand and that herself and the girl that tried to help us the first time are “actually really good about explaining the deal” so there is no way she told me that. I explained again and she claimed she would never say that and there is nothing they can do. Again “she is really good at explaining it and we have to trade in our phones.” I say, again, BOTH my husband and I didn’t misunderstand you, we confirmed several times. She just shakes her head at me. At this point I am so angry I just start to cry (not ball, but I ask for a minute). I tell them I will have to talk to my husband and walk out thanking the new lady that tried to help me. I had to leave because it was either I leave now or I throw a BIG SCENE.
I am tired of being lied to. I just want what I was promised that made me switch to at&t. Sprint offered the same deal (but explained it better, because we understood the cell phones would come out of the $650), but that is why we went with at&t – we thought they were offering a better deal. That is also why we ASKED SEVERAL times are “you sure these are separate deals?” That is why we asked the MANAGER to come over to make sure we understood them correctly! So, in other words Sprint and at&t were/are offering the same deal, however at&t is doing a bait and switch (aka lying about it until you are a customer).
My question... how do I make AT&T honor the promotion I was promised when signed,because they wait after the 30 day period so I can no longer cancel without HUGE fees?
My wife and I went into your Floresville, Texas store on August 27th around 4 pm and asked one of your reps to help us understand why my Iphone 5 had a black screen. The gentleman that we were dealing with was new and did not really know what was going on with the phone. He told us he was in "training", he keep going to the back of the store and speaking with someone and coming back to speak with us. Finally a female rep came out to help him and us. She informed us that the phone needed to be replaced or fixed by another company. She explained about the "BOGO" deal and told us we needed to change our phone numbers in order to get the deal and we could not get the Iphone 7 like we wanted because of our eyesight. After we had been there for about 30 minutes or so, she informed us that their system was down anyway and we couldn't buy any products until Monday so we needed to go back to the store on Monday. We disappointedly agreed and we left with my cell phone still not working. We went back to the store on Monday, August 28th and none of the people that were there on Sunday were working so we spoke with Seth. We explained the situation to him and he stated that we could get some good deals but he would have to speak with his manager Justin Sixsmith so we needed to come back on Tuesday because the manager wasn't there but Seth assured us that he would be working the next day until 8pm. Again, we left very disappointed and upset that we were not getting anywhere with our situation. We returned to the store on Tuesday, August 29th around 6:45 or so and lo and behold Seth was not working!!!!! There was another rep there and he informed us about the "BOGO" and we told him about the situation and asked to speak with the Manager. He said the manager would be out in a bit and continued to look at the ipad for more deals. Finally, after about 15 minutes, a gentleman came out from the back room and I asked him if he was the manager and he said yes. I explained the situation and he did not care, he stated that we could get "BOGO" but we needed to add a line or take one off and get a new phone number and told the other rep where to look for the deals on the ipad and told us that he needed to leave because he was suppose to be off at 6 pm and he had personal things to do. He just left us standing there with the other rep. The rep then told us to come back in September because At&T would be offering good deals on the Iphone 8. We just left very upset and couldn't believe what was going on with your store. We have been customers for a few years and we are very, very upset and disappointed that your reps could not/would not help us get a new phone!!!! My name is Edelmiro "Eddie" Ramirez. My wife's phone number is 956-236-2207. I still can not use my phone (956-220-8799).
AT&T digital life is the worst product on the market. They came out to repair one digital door lock that had a key. The new digital door long no longer had a key. Needless to say, it did not function and lock me out of my home. I had to pay a locksmith $180 to break me into my back door, currently the only door that works. They have promised me over and over phone calls, on site visits to correct the problem, supervisor phone calls, etc. – Nothing has happened. I have been with AT&T for over a decade I spent in excess of $8700 a year with them on their wireless plans Internet and DirecTV. At the very least they should treat me with respect They do not. If they cannot treat someone who spends the kind of money that I spend with them with a modicum of respect then how are they going to spend the average AT&T user. I am demanding to be let loose of my digital life contract immediately and I will be taking my phones elsewhere in addition to my high-speed Internet and I will be dealing with DIRECTV one on one without AT&T and Bault if that is not possible I will deal with dish network. AT&T is officially Lost all my am business. We live in a capitalist society and the only thing that these big corporations understand is the loss of money. It has been three days now and I still cannot get into my front door; The last customer service person this morning had the audacity to tell me that there is a technician coming to my house today but no one has called me to see if I would even be home today to receive a technician. This treatment is out rages. They have lied to me now on four separate occasions for this one instance
I have written several letters regarding the repeatedly bad phone & internet support,and subsequent poor repair service I have been receiving from AT&T since April 2017.
I have contacted the local AT&T office several time and had over 15 technicians here in my home within the past 4/1/2 months and the issues have not been resolved.I cannot understand why no one at AT&T can correctly identify and fix what should be a simple problem.
I went to at&t to ask about switching from Verizon. the sales rep at the Quakertown pa store advised that there would be 3 gift cards for 650.00 so I wouldn't owe Verizon anything. I offered to pay the deposits on the phones at that time. However the sales rep used the credits for the deposits on the phones without my authorization. I am stuck with a 1500.00 bill from Verizon which now has me in collections .I traded in 2 Iphone7 and an IPhone 7 plus I got credit for 3 IPhone 7's. I am also going to contact better business and file a complaint . I have been to the store in Quakertown the day after I switched and several times after that with no resolution. If I knew this was going to happen I would have stayed with Verizon
I did try and contact the regional manager and they would not return my call . My supervisor at work advised she has had the same issue and is filing a complaint with bbb and she is going back to Verizon. I will also be leaving att and advising anyone I know not to switch to att. If you are trying to send away customers this is a good way to go about it. I am so sorry I ever left verizon
I moved from Georgia to SC in July. In June, I established new service with AT&T which included DIRECTV + AT&T internet bundle for $80.00 per month. This included free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. After signing up online, I received Order Confirmation Number: 22-173667914113234. Later that day, I received another email from AT&T asking me to contact them because they could not complete my order. It took 5 phone calls (one lasting 1 hour and 26 minutes) to explain to the AT&T reps that I was moving and wanted to sign up for the current promotion. The representatives were so busy reading a prepared script they were not actively listening to what their customers are saying. I finally had an installation date of July 18th with the AT&T rep telling me they would honor the same promotion $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card.
On July 18th, my internet was set up at my new address by AT&T. Later that day the DirecTV tech came to my house to hook up cable. He advised that he could not hook up DIRECTV because there are too many trees in my backyard. I called AT&T again and was told they would hook up AT&T U-Verse on Friday, July 21st and honor the same promotion of $80.00 per month, free installation, free premium channels for 3 months and a $200.00 Visa Rewards card. My appointment was set between 11:00am - 1:00pm. The technician did not show up until 3:30 that afternoon and although he was setting up 2 televisions, he only brought 1 remote.
Two weeks later, my premium channels were cancelled with no prior notice. When I contacted AT&T I was advised I was not eligible for the premium channels at no cost for 3 months even though I had been watching them until they were disconnected. I eventually resolved that problem. A few days later I noticed that I was charged an installation charge of $35.00 and charged for cable service beginning on July 18th even though it was not hooked up until July 21st. I again had to call AT&T to resolve that problem. The AT&T rep issued a credit to my account and confirmed that I would be getting my $200.00 Visa Reward card in approximately 3 weeks.
Five weeks went by and I had not received the information for the $200.00 Visa Rewards. I contacted the AT&T Reward Center and was told they did not show any rewards for me. The rep said he could issue rewards in the amount of $150.00 and he would transfer me to AT&T Customer Service to obtain the additional $50.00 in Visa Rewards. I requested to speak to a manager and was supposedly transferred to a manager named Matthew. Matthew told me he would issue the additional $50.00 in rewards. That was 5 days ago and I still have not been issued the additional $50.00.
AT&T has poorly managed my account since the day I signed up. AT&T incorrectly bills its customers, fails to honor promotions and won’t provide any meaningful resolution to their customers.
I spent four and a half hours today calling AT&T customer service regarding my account. I had a new bundled account with Direct TV, landline phone with unlimited long distance and internet that was to take effect in December 2016 and was a 12 month agreement. I have not received the same bill two months in a row. I have called every month and been told things that I knew were not correct. Today was no exception. I was disconnected numerous times. There were a few representatives that were rude and clearly were not going to assist me. A forty plus year customer should be one that you would want to keep. Not so. When they can not tell you why your bill has not been the same for eight months in a row and are rude you no longer have my respect. Asking you to read your bill to them while they look at it on their end and say "good job" is unacceptable. I did my work by keeping records of names, dates and times. They will say anything to get you off the phone. They do not even think about some of the ridiculous things they are saying and when you call it to their attention they just stop talking or hang up on you. Looks like you would WANT to retain long standing customers. Guess AT&T does not care.
This saga starts mid-afternoon Wednesday August 16th coincidentally within 5 minutes after I had called Spectrum Time Warner to order their 100 MG Internet Service, and right before I called AT&T to cancel my internet service. An AT&T representative just happened to knock on my door, informing the residents in my area AT&T had just installed a new fiber cable. He told me I could get Direct TV and Internet service with a total savings of about $50.00 per month, and that AT&T had Internet speed available at 1000 MBPS (1 GIG). The reason I called Spectrum was they advertise 100 MBPS for $49.95 per month. I was told by the representative, I could get 1 Gig Internet speed for only $70.00 per month. My first thought was 10 times the speed with AT&T (and I’m already with AT&T) for only $20.00 more a month, that is a no-brainer, what a deal. I signed up for the Direct TV package, plus the upgrade to my Internet Service. Sounds good, but………. I was told the following Friday the 18th AT&T would be out to install the service. I took off work Friday (1) for the person to install the services requested.
When the man arrived, he told me he was only out to install the Direct TV order. I presently have 6 televisions in my home with 6 cable receiver boxes. The installer informed me with Direct TV I could only have 3 or 4 active receivers and for anything above 4 boxes I would have to activate and de-activate a box each time I wanted to use the 5th receiver. Also, he and whoever sold me the package were 3rd party vendors and in spite of the fact the person was wearing an AT&T ID card they are 3rd party vendors and will say anything to make a sale. When I called AT&T to verify what the installer had said, I was told what the installer had said was correct. Anything above 5 boxes I would have problems. I cancelled the order, and kept my original U-Verse service with 6 boxes.
When I asked what time, the installer would be out to install the Internet service I was told there was no order placed for service. I was under the impression the person I placed the order with had placed the whole order, but was later told since he is an independent contractor, and NOT an AT&T employee he does not have access to the AT&T ordering system and that I would have to start the whole process over again. At that time, I placed an upgrade to my Internet to 1000 MBPS (1 GIG) and was told an installer would be out Tuesday August 22nd between 09:00 and 11:00 am. I took another (2) day off work expecting to be able to return later that afternoon. After about 4:00 pm I called AT&T and spoke with a supervisor named Swami who issued another trouble ticket and told me he would be monitoring the job and that someone would be out that day. The installer finally arrived around 5:00 pm and stayed until after 7:30 pm. He told me his job was to install, THE FIBER ONLY, and that someone else would be out the next morning, to complete the job. Consequently, I had to take another day (3) off work Wednesday the 23rd.
Sure enough, another installer showed up around 08:30 am and he was here all-day Wednesday. One of the problems he mentioned to me was, there was something wrong with the way the order was blocked in the CO and that it reverted back to copper line speed and it would take 6 hours to correct. He called his supervisor and everyone else associated with the order and within about ½ the time the problem was corrected. The installer was here over 12 hours trying to get the service working, correctly. When he left he told me 1 was getting over 1 GIG download speed and 750 MBPS upload speed. He left and everything was working great.
Saturday August 26th, I just happened to check the internet speed, I was getting and according to www. att.com/speedtest I was only getting 38 MBPS upload speed and 51 MBPS download speed. I again called AT&T and scheduled an appointment for the next day Sunday the 27th between 08:00 am and noon. When I realized there was a conflict with the times I called back and re-scheduled for between noon and 4:00 pm. The technician showed up and within 10 minutes was gone telling me there was an outside problem and he would refer it to the correct department and someone would be back that same day. Thankfully, I didn’t have to take another day off work but, I wasted another day waiting for someone to get my internet working, all for nothing. About 6:00 I called into AT&T again and spoke with another supervisor Mel who issued another trouble ticket J 864 994 56 and told me the problem was outside my house and he would be “monitoring the job and that someone would be out that day, and that they would be working until about 10:00 pm.”
Before I left going to work Monday morning the 28th I thought I would give AT&T another chance. I called again, spoke with someone named Jason and he issued another trouble ticket J 866 391 10. He gave me the standard phrase about monitoring the problem……We agreed before I take another day (4) off work he and the technician would call me at least 30 minutes before the technician arrived. Within 15 minutes he called me saying the guy was on the way. The tech arrived about a couple of hours later. The first technician, polished the connections and said whoever was here the previous day (Sunday) did not do everything he was supposed to do and he would refer the trouble back to him. I explained this had been referred, referred, and referred again, but the service still was not working correctly. He called and got someone from the same department as the original technician who came out Sunday and together they made the following conclusions: (1) my desktop computer is working wireless, as opposed to being hard-wired, which is the optimum, (2) the network interface card in my computer is too old and cannot operate at 1 GIG speed, and (3) that there are too many programs operating on my computer, in the background. In order to solve the first problem, I would have to authorize an additional charge to “hard wire” my desktop. I authorized the charge, and when he finished hard wiring it still did not meet the minimum requirements. After he finished, my internet speed is only 138.1 MBPS download and 143.0 upload. It improved about 10 % from the download speed of 32.5 and an upload speed of 36.9, but nothing close to what I expected or what is acceptable. I’m paying for 1 GIG speed and I find it extremely hard to believe AT&T is advertising 1 GIG speed and in reality only offering less than 15% of what is promised.
When I asked the installer that question his response was I should expect 1 GIG leaving the office, but only 500 GIG, (under perfect circumstances) at the gateway, and since my computer is in such bad shape, I should replace it. AFTER I PURCHASE A TOTALLY NEW COMPUTER SYSTEM, and the absolute best I can expect is 300 GIG at my computer.
Concern – Every time I call AT&T I get an agent who is extremely apologetic, very sorry I have a problem, and they are more than willing to help. The problem is they never solve problems just refer them to someone else. Please consider teaching your foreign agents how to test problems, or bring that function back to the US, where the testers are? Results matter to me as a customer, not someone who is being condescending.
Question: How do I get what I’m paying for 1 GIG Internet Service, without having to take another day off work, or going to another vendor? I’m a retired AT&T employee who chooses to do business with AT&T, exclusively.
Ellaird Bailey, firstname.lastname@example.org
Account Number – 104 800 705
Home 626 798-6755; Cell 626 644-2778
Landline goes dead often. Phone has been dead for almost 2 weeks. Previous request to check line with no results. Tired of paying bill when service is not available. Mrs. Jackson is 100 yrs. old and needs her phone to work in case of an emergency. She furthers needs a reduction of monthly bill charged because of her age and service of the phone.
Thank you for your attention to this matter. This is our 3rd request to fix the landline of 615-895-1312.
Patsy Highland, Daughter
Cell Phone # 615-585-7030
My bill is different every months. I called few times to AT&T but those people don't understand. It's look like they are reading from computer screen. When I requested to speak to manager the person said we have no manager or supervisor. I'm going nuts with AT&T wireless customer service. Alot of people talking in Spanish and hard to make them understand. My phone number is 732-692-7038. If my issue is not resolved then I have to cancel the service and move to another company. Someone pls give me call from management to resolve my issue.
On 8/15/17 I contacted AT&T to change my U-Verse TV package to reduce cost. Since I also have my landline, internet & cellphone services with AT&T I requested any other "deals" for these 3 additional service. That call ended with reduced costs for TV, landline & internet but not cellphone. Several days later I received in the mail a printout of the changes. All 3 (TV, Internet & landline) changes/reduced costs were incorrect. On 8/21/17 I contacted AT&T regarding these errors & at end of that phone conversation was guaranteed all errors would be corrected. On 8/28/17, 1:20a.m., when the changes to the U-Verse TV package happened, a number of channels were not included that were guaranteed to be available. This began a series of phone conversations with 3 different representatives on 8/28/17 & the error is still not corrected. The final conversation ended with the representative telling me someone will contact me in approx. 1 week regarding the additional TV channels that should have been included in the revised U-Verse TV package. It is extremely frustrating that a change to a TV package & revised costs for these 3 services can not be coordinated by AT&T in a timely manner. Each time I talked with representatives (different city, different reps, etc.) they all indicated incorrect information/data had been entered by the previous representative. Nothing like "passing the buck", so professional. Any AT&T Customer Service rep anywhere in the country should have immediate access to each customer's complete "file", including previously quoted costs, dates of service requests/changes, etc. I have recently retired from almost 40 years in the Hospitality industry. I have hundreds of contacts in various organizations, companies, groups, businesses & associations throughout the US that I will gladly share this AT& horror story with immediately.
My service was canceled after one year because AT&T said that my address does not exist! they gave my address and number to another customer. My business was left without a phone number! ATT has not resolve the issue I talked to customer service who advise me they would take care of the issue.
Nothing has been done and I just received a call from collection saying my account was sent to collections.
I do not want to call customer service since we been trying to resolve the issue for months and nothing has been done I don't know where to go from here I don't have a phone number and I have unpaid bill for equipment that AT&T supplied to me when they open my account .
account number 152406439
I have tried a dozen times to get someone to change my service to make my bundled internet and Directv affordable. Customer service keeps transferring me to another department then hanging up. This is the worst service I have ever had. I will try once more then cancel it all.
I think it's a shame that AT&T does not support its military. There are no special deals for soldiers and Airmen being deployed overseas. They want us to buy into the standard international plans. As if we were businessmen traveling overseas. It's very expensive to use your phone to call loved ones back home when you're serving your country. I'll be telling everyone I know that AT&T does not support our military.
Two different days last week I visited the at&t store at highway 152 and Flintlock Rd in Liberty, Missouri. Both days I was greeted by a woman named Sue. She was very cold the first visit and the second time, 9/27/16, she was rude and not helpful at all. I finally went around her and asked my question to a representative. He was very patient and helpful.
I went into the AT&T store to see if I could retrieve the unlock i needed and requested for over 3 weeks for my qualified and paid off galaxy S5. On July 13, 2016 is the date i went to the store. Of course i did not get the code but a sales rep talked to me and suggested getting an S6 for the wifi calling would resolve my home cell signal reception quality. This Microcell box is not the answer because i do not offer or will i pimp out my internet service for another companies benefit. and i do not even get anything. I get a compromised network that lets data to be used and exchanged for another companies benefit. I lost 20.00 from TWC because they could see another LAN connection using other sources, and ip addresses etc. thats not theirs.
My point is the sales rep said if i bought the S6 it would resolve the cell signal problem. and i would have aback phone if i lost or it got stolen. The S5. so stupid me bought the S6and on day 8 i had cell phone signal problems to the point they were important phone calls. I realized the wifi calling did not kick in. I called the AT&T phone customer service. I was told that the S6 does not have the wifi calling working yet. The only S6 is the active which i was not sold and the entire purchase was based on that fact. So here we are 2 months later and i must have spent over a solid day in these 2 months talking to everyone and i thought thing got resolved with them offering me a warranty replacement for the S6 Active. when i opened the box oit was another S6. Called the 1 800 the rep told me to go to the dsc near my apartment.
The employee at first refused to help me. then he finally after 30 minutes of talk decided to help. Then he read the notes and i showed him a copy of the chat i printed with the details and he said there was nothing he could do. So I called chatted today. I got no where. Lies, BS, a sore through, hurting fingers and again no where. now i am sending a formal complaint to the CEO and I have filed a complaint with consumer affairs and am going to contact the FCC. This is just wrong from the beginning and my time is not even factored in.
We called AT&T customer service at 18002020 to find out if we could switch our internet service from DSL to Uverse.
After a twenty minute call where we were asked for every piece of personal information including our Social Security Numbers, We have been AT&T Customers for over 9 years we still couldn't get the question "what is the price difference to upgrade to Uverse?' answered. This is the first time I have ever written a complaint letter to anyone
Your Customer Service people are going to have to do better
Received notification from AT&T that as of 2/20 I would lose my local channels from Direct TV if I did not get an equipment upgrade which was supposed to be free - but after reading the back of the notification it states I would be charged $10.00 for HD, $10.00 for DVR and $5.00 for Whole Home Service - it also states that after three billing cycles these fees would be credited to my account. I have called every number to have this explained and to verify these charges of $75.00 would be eliminated after three months. Unfortunately the Customer Service reps I have spoken to are either misinformed or poorly trained as I have been told so many different stories I am unable to verify these charges are not permanent. Being a senior citizen on social security I cannot afford to have HD or DVR installed if I am being charged for something I don't want and don't care about. I have set up an installation appointment for 6/24/19 but if these $75.00 increases are not eliminated after three months I will be forced to cancel my Direct TV account. Please verify that these increased charges will be taken off my account. No one in Customer Service will give me a straight answer.
Dear AT&T, I reside @ 8750 Mell Manor Drive # 35 La Mesa , CA 91942. Approximately 2 months I received a letter from AT&T advertising for cable and internet service their was a told of 3 services to choose from and if you chose one on you receive a gift card I chose the package with the 100.00 visa gift card and the ATT&T, customer service told I would receive the $ 100.00 visa card it 4 weeks after my first payment. As of today June 14 2019 I have not received my $100.00 visa card. at point I fill I was lied to by your service representative so I would take the deal. I found out that the card was never order when I called AT&T to check the status. I just want to know this is not right- being dishonest to people to make money I was always told that AT&T was company good ethic & high morals if AT&T, has these values you should makes this right.. If someone would like to speak with me I can be reached @ 619 .490.3707.
Tony Reece .
Springfield, IL: Three weeks ago, a storm took down a tree two doors down, laying it across the alley. My neighbors and I called the City multiple times to get them to remove the tree because it blocked the alley. It also took down the AT&T cable and terminal box that caused me to lose tv, internet and land line phone. It took a week for the City to move the tree. It took another two weeks for AT&T to restore services for me -- they were restored today, June 13. I had multiple conversations with multiple AT&T personnel and each time I called, I had to re-tell my story anew; no one had a clue about what had happened and I was told that case notes are not written down or shared. Twice, service techs came and left a note on my front door, saying they were sorry they missed me. When I called back, I asked why they needed me to be home (I work) and they said they needed to check my modem. There's nothing wrong with my modem!!!!! I asked if they had gone to the alley and observed the terminal box lying on the ground ... no, they hadn't. Each time, no, they hadn't. Today, I noticed that I had a new voice mail notification (on my cell phone) so I checked it ... I had multiple voicemails, as it turns out, all from AT&T, wanting to check to see if my problem had been resolved. I never did receive these calls; they all went to voice mail but did not appear until today. Several days ago I was dealing with a "Sam" and I noticed in the afternoon that I had missed a call, and thinking it was my neighbor calling, I called back. It was this AT&T Sam, who said he'd been trying to reach me, and he told me that each time he'd called me, his call was either cut off, or it went straight to voice mail. "Welcome to my AT&T" I told him ... "this is the kind of service I have with AT&T." It's a pretty sad commentary when not only do I not have internet, land line or tv, but AT&T can't reach me through their cell service to talk with me about my services. I came home late from work one day this week and spoke with a young man whom I couldn't understand. I am a retired social worker, respect diversity, and am very tolerant of other cultures, but I simply could not understand his thick accent. I even asked him to spell his name, but couldn't understand all the letters he was pronouncing. That does not make for a clear understanding of issues. He was very pleasant and said that it was too late to reach anyone who could help me, and that I would need to call back in the morning. I responded that no, someone needed to call me back. He said that he would have to fill out a ticket and get permission from his supervisor in order for that to occur, so I encouraged him to do that. It took quite a while, but he finally came back and said he'd gotten permission from his supervisor for someone to call me the next day. The next morning, someone did call me, and we arranged for a technician appointment later in the afternoon. This was the "Sam" I mentioned previously -- as it turned out, I guess he was unable to help me. This morning, I got a text from someone telling me that someone should be here today and when I asked for a timeframe, the response was "I have no idea." Sorry, but that's not good customer service. That's apathetic customer service. Luckily, it was just before I left for work, so I walked out to the alley, and did see an AT&T truck there -- and I talked with the service person "Rob" who knew none of the history or how long my services had been out. He was most helpful and got my services restored today. His supervisor (Richard Miller) called me later and apologized as well. Three weeks is unconscionable -- I do think there could have been a work-around, if someone who had a positive work ethic had cared enough. I feel like the red-headed step child and I don't appreciate getting the short end of the stick while being expected to pay fees that are unreasonable anyway. Just after 8 p.m. I called AT&T to talk with them about it but was told that the business office is closed for the day. You gotta be kidding me!!!! It feels like insult being added to injury!
Switched 3 phone lines from business to personal. One is operating 2 cannot receive or call out phone calls. Both can receive texts and emails, however it has been 48 hours since this has occurred. Spoke with At&t on Tuesday and they said Phones would be working in 24 hours they put in a ticket, called on Wednesday, same deal put in ticket will be working in 24 hours, called today, same put in ticket will work in 24 hours. So now I'm heading towards 72 hours without service on 2 lines and it is obsurd. I need immediate action, I'm sure I'll be paying for the two-three days my phone does not work, so I need immediate action. Beyond livid!!!
At@t representatives lied to me over and over I called at least 10 times to get the matter taking care of each one gave different answer they was rude and not 1 person told the truth ,I been customer for over 11 years and have never occurred such attitudes they would quote me something the the next person would be like oh know ,I have never heard anything like them ,I will soon not be there customer
On 6 Jun '19, my internet stopped working. I assumed it was a momentary outage (as has happened often, in the past), and waited for it to resume. It never did.
On 7 Jun, I called AT&T, and after a short troubleshooting, was given a repair window, of 8am-12pm, on 11 Jun.
On 11 Jun, just before noon, I got a text, implying that the techs were running behind, and would I like to keep my repair, for today. I answered "Yes", and continued to wait... and wait... and wait. Eventually, I called back, and was told they could set me up another appointment!! I told them all that had occurred, & asked if anyone was going to come fix the problem. After playing round-robin, with multiple operators, all telling me I needed to talk to someone else, my daughter asked to speak to a manager.
The manager FINALLY told her, that it wasn't me, & that they had a line problem! So I had waited all that time, for nothing!!! He told her the techs were still at it, & he expected it to be fixed today. Later that day, I get a call, from a "Charles", telling me the issue was fixed, & to call if I still didn't have internet. I called multiple times, & no one answered, or called back!!
On 12 Jun, I called AT&T, and was told they could setup ANOTHER appointment!! I asked to speak to a manager. The manager told me I was being setup, for a TWELVE hour window, this time, but didn't need to be home. I responded, that in a way, I did. You guys could fix the problem ANYTIME before 8pm, and at that point, it would be too late to do anything about it, if it still didn't work. I also asked why I had such a large window, I was trying to be patient, and wait my turn, but I had already waited!
I had no choice, & despite the extremely bad service, I ok'd my only option. When I said I wanted credit for the WEEK, I had been without service, this 2nd manager told me she could only do 6 days, because I hadn't called in that 1st day! I explained that was because I thought it was a momentary outage, that I had become accustom to, with AT&T, and that with all that had happened, I was surprised she wouldn't give me that final day.
She told me she couldn't, & that my credit would be for $12. So after all that's happened, & still might happen, you're going to quibble about $2 (the amount of one more day's credit)?!?!?!? It really shows how much you care about your customers!!!
It really makes you wonder how Verizon would have handled the situation.
The Customer Support Center, which is obviously an off-shore operation is staffed by under-trained and uniformed personnel who are a complete discredit to AT&T. I tried to communicated with the customer service operator that I needed an 800 number or email address to send in a proof of payment on a billing issue which I thought had been resolved on a previous call. The woman I spoke to did not understand that there were method other than on-line access in which to resolve the issue (Fax or an email address). She informed me that no supervisor was available to speak with me and was unwilling to take my number and have a supervisor contact me at a later time. This is probably the worst customer service experience I've encountered in over 20 years.
Your customer service center lied to me! No one showed for the promised repair service! That cost me Bye-bye AT&T - going to your competitor.
Our AT& T home service failed on 6/4/19. No calls could be made or received from the home phone. My wife and I reported this to AT&T customer service department 6/5/19. No one could not tell us anything and the recipient of our call could not speak very good English. We finally found out that a service person would come on 6/10/19. This is very inconvenient to be without telephone service this long without anyone being able to tell us what the problem is, or not being able to resolve the problem. We have had problems with the internet recently. We all know that services do break down sometime. But when no one knows what the problem is and do not communicate with their clients in a professional manner, it makes you feel like it’s got to be a better provider somewhere. We have been customers of South Central Bell, Bell South, /AT&T since the early 1980’s. We had to provide all of our information each time we called about this problem, and there has been quite a few. I know your company can do better than this. If it cannot, please let us know, so we can start looking for another alternative.
Our service has continued to get worse even though tech support assured us they would fix the problem and call us back two different times but did not. I pay the full price on my bill each month but am not receiving good service. We have been running ping test over the last two months, which can be used to observe network latency, and I am including some of these so you can see what is happening to our service. A ping that times out is in excess of 4000 ms, which is more than 4 seconds of the computer waiting for a response from the server. An average ping should be about 23-40ms if everything is functioning properly. If the people you have working to resolve these problem can not do their job fire them and hire someone who can. Unhappy customer ,my email address is email@example.com
Every month my bill goes up and for no reason. I was told my bill (for TV and Internet only) would be about $ 86 a month. For one month is was that, the next month $ 92 and for July now $ 131. Why is there no one regulating this rotten company ??? My initial special 2 year promised price doubled in 8 months. The promised gift card was a lie. I was charged $150 for burying the cable because they sent an idiot to bury it twice and both times cut through the cable. Third try, I had to pay for it. The techs (original set-up) ran wires on the outside of my condo (on the siding) for which I got a written complaint from the HOA and almost got a fine. The only reason I don't leave this darn company is that they are only slightly better than Comcast and I have no other choice. I would never recommend this company to anyone other than my worst enemy. I will call AGAIN to see about fixing my monthly cost but I know I am wasting my time and energy...it will only happen again next month and the month after that and on and on. I am cutting the cable as soon as I can. (Senior citizen on a fixed income....thanks Att/Direct TV) Another company is getting closer with their fiberoptics.....THEY will get my business as soon as they come down my street. Hopefully they won't be run by a bunch of crooks.
I was going to take my granddaughter off pre paid and get new sim. but rep said if I add a line I could get new phone free. then I get email saying there is a charge of 9.00 month for phone but after three months I will get credit. not what I was told. also activation free there was a charge. also I could change phone number to one she has right away know told have to wait three months or pay for phone not what I was told. I will never recommend att again. it has gotten expensive and they lie all the time. sprint t moble offer same plan on 4 lines for 100 and four new phones. I have had nothing but problems with your wirless servie.i do not like being lied to
Hi, I need to express my dissatisfaction about my experience, I am really frustrated with the wrong info gave to me by a representative. I do not have a current direct TV/AT&T service and I call and ask specifically information. My fiancée does have direct tv service, I ask if he can add another home (like a second home) and add direct tv service, the answer was yes and agent quote me $49.99 plus taxes or $39.99 with a $10 discount since he have a current service. in the chat I specifically ASK that the new service was on another home and a discount was going to be applied. basic channel (PPV) + canal sur+ 2 receivers (one free) - when he call this morning to put the service, oh surprise, this is not allowed.I contract customer servie and after a conversation I ask directly if they can honor the incorrect price quoted, is not about the $10.00, is about the fact that they provide me an incorrect info when I was very specific of the situation, I do believe that this is not a good way to represent AT&T and it become a very poor service.
I would like to know if there is a way to honor the price of $39.99 with all the inclusive, so he can add our home into his current account.
I would apprciate your repsonse in this matter-
you can contact me via email firstname.lastname@example.org or 602-697-2937
Here is a copy of the chat with agent Katherine, yesterday approximately noon.
AT&T: Hello! Before we get started signing you up for DIRECTV NOW, may I have your name please?
Katherine: Hi! My name is Katherine. How can I help?
Me: Boneka, HI, I am looking for the Canal Sur (Spanish)
Katherine: I will be happy to help you
Me: how much does it cost to have it? I do not have cable a tthis moment, I am really interested basically only on this channel, I understand that I will have to get a package, what are my options?
Katherine: To make sure this is for Directvnow
Me: direct tv or direct tv now, I need the cheapest since literally that's the only channel that I want
Me: is there a discount if my fiancé have his account at his home? will he be eligible to have a second account, is there a family plan? just curious
Katherine: Let me check the based plan for you
Katherine: Please give me a few minutes while I look into this.
Me: ok thanks
Katherine: Thank you
Katherine: Thanks for your patience.
Katherine: I have checked and currently Canal Sur it is under negotiation for Directvnow
Me: under negotiation?
Me: my fiancée have the channel at his home
Katherine: I see we we Canal Sur under Directv satellite
Katherine: under spanish package for $7.99/mo
Me: is a Peruvian channel
Me: how much it will be if I only need that chancel or do I have to do a package?
Katherine: To get the channel it will be required to get a package you can get the basic package and this channel
Katherine: Can I have the full address and zip code where you're planning to establish the service?
Me: what is the basic? how much?
Me: 13651 s 39th st, phoenix az 85044
Me: is this something that my fiancée can add on his package and have it in two homes? we are half and half
Katherine: let me check for you based in your area
Me: ok thanks for your help,
Katherine: So welcome
Me: r we able to keep this chat via email? before I make a decision I need to check with him with the options-
Me: another questions - we are planning to move together later, what happened if both of us have our lwn account, if one needs to be cancel?
Katherine: Absolutely, he can combine it with his services and will get one bill and a discount
Katherine: How many TVs will you be connecting to your service?
Me: I may do 1-2 or 3
Me: how much is a discount if he add my home to his account? ( I still need to have a basic package
Katherine: Will be $10 off in the monthly bill
Katherine: The package is for $35/mo+tax this package comes with free HD DVR
Katherine: and there is $7 charge for extra receiver
Me: How much will be the total with two receivers and with or without him
Me: thanks and sorry for so many questons
Katherine: Sure let me give you the total price
Katherine: Thank you for waiting.
Katherine: Based on what you have shared we offer Directv select over 155 channels +Free installation +Free HD DVR + 2tv +Canal Sur for $49.99/mo+tax
Katherine: With the combine bill discount will be $39.99/mo
Katherine: Just checking to see if you are there so we can continue.
Katherine: Please let me know if you're receiving my responses or I will need to end our session.
Katherine: Our chat session is now ending. Thank you for choosing AT&T! We appreciate your business.
Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.
Your chat may be monitored and recorded for quality purposes.
We have had excellent service until about 6 weeks ago, a storm came through and according to your service department, a tower was damaged in Blount County Alabama on Coy Road just off of Blount County Hwy 33. We have contacted your service department many times and were assured the problem would be fixed. Before the storm we had 4 and 5 bars of service on our cell phones now on a good day we might have 2 bars of service. We have internet (trough a mobile hotspot device), cell phones and tv service with you. We are having dropped calls, and loss of internet service, with degraded connections on both. Our home phone is VOIP and we have dropped calls and broken talk on this phone as well. The tower has not been properly repaired or our service would be much better than what we are receiving. Thank you for your time. Ernestine Chambers
as usual at&t is useless. i pay for phone service and about once a month some tech pulls my pair for someone else. useless
These idiots tried to charge me a 500.00 deposit per line for prepaid phones they will not get my business.
I am constantly loosing service. Although the problems are eventually resolved it will happen again. I am still waiting to have the line repaired again. This always takes over a week and then may not be totally resolved. Example: In April 2019 I lost service. After a week the repairman came and said he repaired the line. I had to call the next day because of constant static. He came back, checked the line but told me the problem was with the phones in the house and not the line. He told me I needed to buy new phones. I did buy new phones but that did not resolve the problem. I called him again and he checked the line more extensively and finally found the problem. After waiting a week for him to show to repair the line, it took another week to resolve the problem. I do not appreciate being told I needed to buy new phones, doing so, and then finding out that was not the problem. Now my phones are out again. This is totally unacceptable and should not be tolerated by a professional business.
During a storm last Monday a fire burned cables on a telephone post. The cables have to be replaced. ComEd came and replaced electrical wiring. AT&T has been promising me since last Wednesday that a new cable had to be put in and it would be okay. 4 different technicians have told me that the cable was being replaced the day they came out. To date - nothing. No one at AT&T can tell me when this problem will be fixed. They said they cannot communicate with the people that put in the cables. I find they very strange that a big company like AT&T cannot communicate with people who do their work. I work from home. I feel I have been very patient. This needs to get fixed.
I have had 3 failed service attempts with a field tech. No call back or reason saying why they were a no show. I called in on Saturday, spoke with a mgr by the name of Bernetta who promised me the issue would be escalated to 2nd level. Still no response. Called in again today and spoke to Jay, who couldn't (or wouldn't) give me his call back number. Claims to have rescheduled me again for Wed btwn 12-4. I need an explanation as to why it takes 4 calls at almost an hour long to resolve an issue. This is extremely poor customer service and need a call back at 314-704-1951.
My cable keeps cutting out, msg "connection lost". Tech came out today installed new box and problem started again. I live in an apartment complex and a few residents are having the same problem with ATT. The wiring in this building is a mess and needs to be updated NOW. What can I do to get good service again.
6800 Mayfield Rd # 409
Mayfield Hts., OH 44124
why do I have a phone and pay 160.00 a mouth that never has service now today no service at all today but every one ells does
Finally canceling my mobile service with AT&T after 20 years. Horrible customer service and EXTREMELY OVERPRICED. Valued customer my hiney. They will never gain back my business, to much competition out there to settle for AT&T.
AT&T has the worse Customer Service in History Both live and on Chat. First and foremost the hold times are ridiculous, the time that you spend on the phone trying to resolve your issues are insane. Most of the time the people who you speak to on live do not speak Good English which is very frustrating. Now, lets get to the major reason for my complaint. I am paying for a service with AT&T DirectTV and Internet ...I have had to have a Technician come out Apprx 6 times to repair my boxes that keep on going out. I was promised Credits for the inconvenience and never received some of them...I received a call from AT&T with a promotion offer of 70% off my bill and they processed the payment with the discount added to my bank account for 51.99 and advised me that I would be paid up through June, well the following day my service was turned off...so I called and chatted with Customer Service after holding and being transferred multiple times no one showed the promotion in the system..One gentleman advised me to send an email along with the copy of my Bill, the email from AT&T and the text message so that is what I did..In the meantime I had to pay my bill again!!! They claimed At&T does not make call outs with promotions-(I beg to differ) and that it could possibly be fraud...However, the email-text and bank transaction is from AT&T...I received and email back from AT&T and they said it would take 20 days to investigate the concern which is also insane!!! I have screen shots of all of my chat communications and the promises that I did not receive and I am also currently waiting for a Tech to come out and repair my boxes again.!!! This is the worse customer service in the History of poor customer service... You customers should not have to spend half of their days on the phone talking to you about issues and then hang up without anything being resolved...We are paying way too much money for your services...!!! Now I have a charge of $51.99 on my account from AT&T and you all have no clue where my money is...I would like to be made whole for my missing money, as well as pain and suffering!!
You all need to be accountable for you products and services & show you customers a little more respect and courtesy!! That is the Key to keeping peoples business!! You need to have a more accurate system and educate your employees on the services and processes!! Every time you call they stories change!!! I can provide documentation if needed. FYI I have filed a complaint with the BBB... This is totally unacceptable. You customer Service Reps could care less about Complaints being filed.
I can NEVER reach anyone in your company that speaks ENGLISH WITHOUT A VERY STRONG ACCENT. I ask for ON SHORE REPRESENTATIVE and it does not work. Please tell me a number I can call to speak with someone I can UNDERSTAND.
On March 20, I received a replacement phone for my Galaxy S8 Active belonging to Phone # 305- 790-0201. I immediately boxed up the defective item , attached the prepaid label, tore off the packing slip with the smart label tracking # and drove to the Post office located at 9833 Hibiscus St. Miami, Fl. 33257. The package was given to an employee and scanned.
About 2 weeks later using the tracking #, I checked on the package and it was picked up “ By Carrier” from the post office. I assumed it was on its way back to AT&T. Not so. I received my bill about 2 weeks later to find that I had been charged $769.00 plus tax for a phone that AT&T claims it never received. I have since learned that the company that picked up my phone was Newgistics and that they have a poor record of misplacing equipment.
Somehow this tracking # has disappeared into thin air. It seems that I have spent the better part of April and May on the phone from the Philippines, to India, to Chicago, to Atlanta, trying to get this resolved. I have probably repeated these facts 25 different times, to 25 different people.
I have spoken to Kimberly, Thelma, Sarah, Ariel, Tamara, Derek, Julio, and the list goes on. On May 15 Sarah was going to call me back. Never heard from her. I spoke to Ariel on May 17, and she totally understood because the same thing happened to her. She said she would not get off the phone until everything was resolved. Finally someone was going to listen to me. She was working with her Manager( Cliff Taveras email@example.com) to resolve this issue and wanted me to email the tracking #, which I did. I got a response back from Cliff that my email was received and it would be resolved by the end of the day, May 17. As of 5/23 I had not heard from anyone and I email back for the status That was the last anyone has contacted me. . My family has been consistent and on time with every bill we have paid for the last 30 years. Probably longer, when it was Bell South. I just turned 60 years old last week and did not wake up and decide that I was going to start stealing phones and lying so that I could keep a defective phone. As a matter of fact, I just purchased another phone for my wife in April. So as you can see, we are not in the habit of being dishonest. I spend over $5000.00 a year with all of my services with AT&T. To lose a customer for a $769.00 charge that is not my fault, would be bad business practices from your end. I already feel humiliated and beat down. This has been a real shake down. I will cancel all services as soon as I pay these phones off to protect my credit. But you will get your money sooner than later and will lose a very good and loyal customer. I am filing a complaint with the FCC and AT&T Corporate Headquarters
Billing, for many years my cell bill has been 130.00 per month, never changes
Month of May 2019 I get a bill for 4600.00 previous month it was 130.00 for a cell phone
I did see different messages come up close to three weeks prior and I called the 611 number
and spoke to a rep. and he agreed something was not right but not to worry bill would not increase
I expect a credit, now I am waiting on the reply as I called the 611 number again
I don't think you should be charging $5.00 for credit cards when paying a bill. Mind didn't go thru so our tv service was shut off. I'm not happy with the people you have to talk to when calling. I asked to talk to a supervisor and I was refused. So I will probably be shopping for another service provider as soon as my contract is up.
I purchased a new iPhone X complete with screen cover and case from your Mt. Airy n.c. Store approximately 12 days ago. After only 48 hours I began to notice cracks in the screen cover . This phone had not been dropped or had any trauma . I returned the phone today to above store location and the manager said that if the phone was returned within 14 days the screen would be replaced at no charge . After looking through his inventory he said he didn’t have a screen cover for this particular phone an d I would have to go online to order the replacement although he did have new ones on display. I think this is poor customer service at best. He should have replaced the defective screen. Having been in business for 45 plus years had I had an employee that behaved in such a manner he would be looking for other employment shortly. I realize that monetarily this is minor but principal and consumer service do matter.
I'll start with this method first. My husband passed away the first part of May. We each have a phone with AT&T service which is spotty at the best of times from home. That is not the problem, however.
I called customer service yesterday to inquire about turning off his phone. I was informed in ordered to discontinue the service on that phone I would have to pay the early termination fee. I found this to be outrageous!!!!!!! I have no use for the phone now that he has died and would like to not have to pay for it since I'm on a limited income. At this time, there are 14 months of payments on the phone, that being the case, I'll be happy to give the phone back if I just don't have to waste my money on a phone I can't use.
Where is the compassion in this company, to where you can't help a poor widow out in her time of trouble? Though the customer service rep was very considerate, he was of no help what so ever.
Please is there some way you can help me out?
I am disappointed that after 3 hours and 8 transfers later no one within the AT&T organization can tell me why my cell service was disconnected as well as why if my combined bill shows it is due 5/28 why does the cell phone department show its due 6/8. If at&t is doing away with combine billing maybe it should be a clean cutover so customers are not being billed twice in the same month for services. Also better education to your support staff is needed: with that said currently researching other providers and after 25 years dropping AT&T
I'll start with this method first. My husband passed away the first part of May. We each have a phone with AT&T service which is spotty at the best of times from home. That is not the problem, however.
I called customer service yesterday to inquire about turning off his phone. I was informed in ordered to discontinue the service on that phone I would have to pay the early termination fee. I found this to be outrageous!!!!!!! I have no use for the phone now that he has died and would like to not have to pay for it since I'm on a limited income. At this time, there are 14 months of payments on the phone, that being the case, I'll be happy to give the phone back if I just don't have to waste my money on a phone I can't use.
Where is the compassion in this company, to where you can't help a poor widow out in her time of trouble? Though the customer service rep was very considerate, he was of no help what so ever.
Please is there some way you can help me out?
Att ripped me off .
I have been a loyal customer with at&t for many many years. I will be discontinuing my service. Here is why.
2 years ago I resigned a contract for 2 devices. They were the Galaxy8 tablets with unlimited data and 1 with hotspot ability.
4 months ago the hotspot stoped working. I contacted custermer service and was informed at&t computer system know longer will support the hotspot app. For the galaxy tablets.i asked the rep what can be done she stated I am sorry but there is nothing you can do. Until att repairs the system. I purchased the 2 devices for my grandchildren who have now done without the ability to hotspot. I called several times a month for 4 months with the same response. I asked the last rep will I get a refund. Yes refund. When I purchased the device it was for just this reason I had the separate unite but was told it would not meat my needs . The last rep stated if I purchase a new plan and allow both devices to hotspot for only 30 more dollars a month it would be working again. I asked directly so you cut my hotspot service off so I would be forced to upgrade ? He stated well no but with a new plan it would reactivate it. I should have never lost it .someone owes me a refund for service not rendered. I will call on the 2nd of June to discontinue my service report it to my bank to reject payment. I wish att well to steel fro. Your custermer will cost you your business .
Michael johnson 9799424659.
I been talking to 21 staff members about acc. my No can seen to help me none, I have been past over and over.. I been told one thing after another.
Does any one know there job. This is my credit report now. I told that I have a iPad and I don't and that I own $504.00 No one can tell my why?
my home is being bugged by an at&t employee, I will be contacting the news, since every attempt to remove the wire in question has been foiled, instead of removing wire it was raised. I asked that my doorbell be rang when service man comes to my home, this was not done
568-289-8817 ms. willis
your company will be on the news and when the masses of people hear this story they will be able to tell racism is the motive.
I spoke with customer service and they told me it’s a privilege for me to have a extension And they gave me a different date then what I asked for I need help because I got into a bad car wreck at my job and I’m on Medical Leave so I asked for a extension Until the 31 but when he told me what he told I was just in disbelief
I been on the phone with att, Trying to resolve problem with my att bill for 8 hour's for the pass to day's. I have spoken to 15 staff members as of today. On one seems to now where the problem is. I keep getting passed around to told hold for the next member. I was put into a collecting for Owen $504.32. For a services I do not have. Am told I having been using a iPad that I don't . Then its a prepaid card? Now being told the acc# belongs to another person? This has been going on for 2 years. I only have one cell phone, This is not right. you leave me no choice but to contact Tv news.
I added a line last December and availed of the BOGO ( buy one get one free phone)promotion. Every month that I get my bill, I am being charge for 2 phones. Customer service said I have to talk to the store that sold the unit. I called multiple times and the branch and district manager promised to get back to me with a resolution but never did! Now, every time I call the store, somebody will pick up and hang up!!! I hope somebody can help me resolve this issue!
I’m done Talking with incompetent people I called to ask you to stop sending my deceased husband.A Bill!,! They intern cancelled me.6 days without a TV.finally after 6 days AXEL was able to hook me up from his office which I knew COULD be done..I have a box to send equipment which I threw in the trash!!
I am NOT A.
NEW CUSTOMER?I was also told I would get an extension on my current bill..$54 a month for another year. And a $100 gift card which I Haven’t received as of yet..
May 19 I drop my phone and it stop working. I went into your store on Glynn St in Fayetteville Georgia to purchase another phone. I informed the person I need a phone immediately I was informed that I would be contacted in approx. an hour to meet someone to pick up a phone the one I wanted was not available in the store. I called the store several times and was told I would get a call. As the day went on I got worried and I text the employee and asked where could I go to pick up a phone. I was told I could pick up the phone at the Pavillion in Fayetteville. I informed the employee the imporance of me having a phone today my husband was in intensive care at the hospital and my granddaughter is out of state. I need to be able to be reach. I have text messages to confirm this conversation with your employee. When I went to the Pavillion I was told they could not give me a phone and the phone I purchase was previously mailed and to allow 2-3 days. They also told me they could not cancel the order. I have been a customer many years. I was lied to by your employee. If I am unable to be contacted and my husband has a problem it would be due to the info I received from your employee. Again I have text messages to show the treatment your company is giving their customers. My phone number is 6789384826 my name is Dedria Whitely. I want a credit to my bill for the days I am unable to have full use of the phone and I am requesting the money I paid toward the new phone to be returned. I am also requesting you give proper training to your employees so this does not happen to someone else. I pray no emergency happen
On September 28th of 2018, AT&T allowed an unauthorized user on my account to make purchases. They sent a temporary pin and did not notify me of a purchase. I tried to call several times to resolve the issue, but their Fraud Department says that it was not fraud on their end, even though I did not purchase these phones. I don't understand how this person was able to complete a purchase without my, the account owner's, permission. Ultimately, it is MY account and MY credit. To send another phone on the account, but not the primary account holder, a pin to complete such a big purchase, should be considered fraud.
There are now two phones prices at $915.80 each. I would be more than happy to pay for the 3 phones that I did actually purchase, but not the two BRAND NEW iPhone XS Maxes that were added to my account illegally and without my permission.
This is the worst company ATnT and there bulling ways have gone to far and im so sick of them and the lies I have now filed a formal complaint with the FCC and they don't play, They have sent me mass e-mails and when ive called they send me to every department but the one I want after 12 years with them ive now shut off 5 accounts and don't have a thing good to say about ATnT and the customer service department lol.. they all are uneducated rude hateful people who have lied to me, said I had to talk to different dept and they would send me to Spanish speaking dept and think its funny, I have herd them laugh out loud at me, make comments like this I was told by a rep to just deal with it. its not ATnT problem, someone switched me to paperless billing with out my permission, my account password was changed and not by ME, they have said they would call me back and had not done so, they are the worst ever.. theres a lot more they have done and it continues today i have a phone that i bought to use with my cell service i switched to and they don't own this phone yet they have it locked and refuse to unlock it even though they no its my phone i paid for it and own them not a dime on this phone and they still wont unlock it, ive had enough of them and the lies and the bulling.. i have a terminal illiness don't drive and this phone has my DR numbers in it and they wont inlock it still they need to be held accountable and stopped from treating people like dirt... I will scream it from the roof tops to everyone PLEASE DONT GET ATnT SERVICE OR DIRECT TV YOU WILL BE SORRY THERE ABUSIVE AND BULLIES TO THE MAX,, THEY OVER CHARGE CHANGE THINGS WITHOUT PERMISSION AND THEY THINK THERE ALWAYS RIGHT EVEN WHEN THEY KNOW THERE WRONG... AT N T NEEDS TO NO THEY CANT ACT LIKE THIS ITS WRONG, SPCIALLY TO PEOPLE WITH HEALTH ISSUES AND DISSABILITIES LIKE ME...
My mother is 80 years old. My father is 83 years old. They had two cell phones that they misplaced. They found the phones today May 7, 2019 and returned them to an ATT&T store. I can't understand why they weren't given a credit? Two years they paid the phone bill 89.00. This is a shame. She loves ATT&T. Why can't someone help these old people out?
I have called on this landline for a couple of years ,check the records.Same complaint cuts off,voices are quivering can not be heard.Talked to agent today ,yep it cut off no call back.I pay ATT on time so I want the service I pay For.What are elderly and must talk to Dr and Nurses.It cuts off and can not heard voices are quivering Phone number 334-875-5500
This is horrible I have been on the phone over an hour transferred in a circle and still have not been help. I order home internet with a technician to come out and install it and instead they shipped it with self installation, that is not what I wanted I needed a technician that's why I requested on. This has been the worst experience yet u am so over this company they really are the worst very dissatisfied.
This is a follow up complaint for a survey that was sent to me in text form and my rebuttal , for the Horrible level of service that I received. Like I stated to her I talked to 12 plus different AT&T representatives over a 5 hours period to still not get the issue resolved in timely manner or professional manner. I've been with AT&T for this long and the level of service I received was deplorable. The ball was dropped, bucked passed on , on ,on. All told me different reason why this why that. It's not my department, I can only see this or that. Call this number they can help just to be put on hold and the representative never returns!!! My whole Saturday was wasted to say the least. I can't believe this happened to me. I assumed I was with the best carrier, but I couldn't tell that yesterday!!!I I even had two different representatives tell me to pay more money are you serious after At&T dropped the ball. Now I have two 5 days to get service after you dropped the ball. What type of service is this , to a loyal customer?? I have a very bad taste in my mouth at this juncture!!! And I was quoted another package with some incentives but later to be taken away . Again your fault because one of your representatives told me this and I have in email. But yet it wasn't honored . Only to get another package which is higher and no bundle discount!!!!
I am highly upset by the unprofessionalism and unacceptable type of customer service from AT&T. Not only is this my first time using your services it is the WORST service I have received in my life. All I am asking for internet service in my new apartment and yet this situation has been going on since May 2nd, it has taken 5 AT&T representatives, more than 2 hours of talk time on the phone, and I STILL DO NOT HAVE INTERNET AND STILL DO NOT KNOW WHEN I WILL. I have had one representative hang up on me, one that misinformed me to call another line to verify information that he was supposed to do, another rep say that they were going to call me back when they did not. I NEED SOMEONE TO HANDLE THIS AS SOON AS POSSIBLE.
I just sign up 3 weeks i was told by a sells rep her name was yana I was getting a reward card has not came they said it was mailed now they said I don’t qualify please let me know my no 7065610253
Worst customer service I have ever dealt with. We signed up for direct tv when we were adding to our cell phone service in store. We were told we had the direct tv and internet package for $85 a month plus would be receiving the visa gift card by mail after 2 billing cycles. When they came to set up our service they didn’t have the correct equipment so they only installed internet and came back 2 weeks later and set up our direct tv service. We were charged 130 for installation. The next bill was wrong also the lady I spoke with fixed the installation and credited me $100. She assured me the I was in the promotional rate of $85. I asked again about the visa gift card if there was anything I needed to do to claim it. She said no it will be mailed to you. Today I received a bill for $211 I spent 2.5 hrs on the phone with your customer service they said we didn’t have the promotion price I asked again about the gift cards and was told it’s too late that I didn’t claim them. I told the manager I was never told to claim them even when I asked when I set up the service. She told me there was nothing she can do about the visa gift card.
1). the automated phone system constantly sends you to the wrong place. Than you are transfered , than told to call 800 331-0500
that i just called.
2). got put on hold to be transfred, still cant a rep on the phone.
3). My plan was changed withour my authorization with a $ 10.00 increase a month.
i have spemt 3 days getting transfred or sitting on hold.
I am going t terminate my sevice. ATT has no customer service and just keeps charging more.
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