AT&T Complaints Continued... (Page 7)

4 hours total on hold/in queue, lied to, misinformed, hung up on by Supervisors/Managers and intentionally just placed back in queue....this is just the beginning and the issue was NOT resolved. I have NEVER been so frustrated, nor have I ever encountered such poor customer service to the point of a supervisor (jerry) insulting me by telling me that I was trying to blame AT&T for my ignorance! Shame on you AT&T.
I have had the same number and have been a customer with Cingular, Cellular One and AT&T for 30 years - never once have I NOT paid my bill. I currently have 4 phones on my account and am seriously considering canceling each and every one of them and going to Verizon.
I hope that someone at AT&T cares about the Loyal Customer Care enough to respond in a manner that will erase the current opinion I have of AT&T and the value of their service.
My account is under the name on this complaint - the number associated ends in 3324

I have had nothing but trouble with my home phone since I've lived here. Just since May I've called in five or six tickets on this phone 2706672464. Twenty five or more times since having this so called service. It was called in last Monday July 23 2018 after I could not hear what the lady was asking me in a very important interview. She is supposed to call me again July 30 2018. When I tried to use this phone this morning it was buzzing and making so much noise I couldn't hear what was being said. So it was called it in again and they stated it would be repaired by August 3 2018.
Well that is a problem.
You expect you payment on time each month with out any discounts might I add for an unusable phone ninety percent of the time.
I have been told by two service technicians that there is about eight miles of bad copper cable that is causing my problem. So the problem is in your hands to get the problem fixed.
I need my phone Monday morning at 8:00AMcst.
I didn't see a star for zero but that is the rating I give.
One fed up customer,
Stephen Early
9841 State Route 120
Marion, Kentucky 42064

I've had a land-line phone for the hearing impaired for about 13-14 years. It''s worked perfectly until about ten days
ago. I always have used a code to access my personal phone messages - the code: *98. However, about ten
days ago I used that code only to find I had a LONG recorded message from AT&T which repeatedly used the
word "download" throughout. Since I have a hearing-loss I couldn't understand the message. FURTHERMORE,
when I attempted to use my code for personal messages I could NOT access them! A couple of days later. I received
yet another recorded message from AT&T - also inaudible to me which seemed to give some "instruction".
Please note: when the problem with the FIRST message became apparent, I contacted the AT&T website and left
a message for "Hissy Kitty" and was told my complaint was receiving attention. NOTHING has been done!!
I STILL cannot access my personal messages! AT&T caused this problem - not me. I want my service reinstated.
I am PAYING for personal message access! I am NOT of the "techie" generation so am unable to comprehend
Techie language. Neither am I STUPID! Kindly e-mail your response - NO MORE phone messages please.
My e-mail: daffodils1933@aol.com It's essential that I receive personal messages - particularly from my
healthcare organization. I am VERY healthy physically and also mentally.. AT&'s lack of service is deplorable.
Rosemary Gilbert - phone number FYI is 415-474-7849. Address 935 Hyde St. #3, San Francisco 94109.

.

Set up appointment to install Direct TV and internet for today between 9 &11. No one showed up. Called and dispatch was suppose to make sure someone was out today. Waited at home all day. No phone calls and no one showed up.

Customer service was clueless and only frustrated me.

I have AT&T phone service at my place of business, a consignment shoppe. I have two phone lines. One phone line is to handle credit card processing. That line has been down since July 17. Today is July 21. I started calling AT&T customer service on July 17. I was told they could not get a service technician to me until July 23. I made it clear that my business could not accept credit cards from customers and that July 23rd was not acceptable. They said this was the best they could do.
I called again on July 20 and got a customer service rep who agreed that I should not have to be treated this way and claims he scheduled a service call for the morning of July 21. I was at the business all day and did not see that a service call was made.
To date, I have lost in excess of $17,000 in credit card sales because AT&T cannot provide the service its customers deserve. I will be sending AT&T a bill for this lost business.
This is not the first time this has happened with this phone line. I have lost my patience with AT&T and will be cancelling this account with them as soon as I can locate another phone company.

On July 18,2018 one of your installer came to my home and preceded to go in my backyard without my permission and took my gate apart .because his manager told him he could go in my yard. my property is private I did not give the idiot permission to go and take my gate apart he was told by the manager to do it. that's is what normal people called breaking and entering. my neighbor has this all of this on video and I will be speaking with the news people on Monday about this. I was told by the police if you guys don't handle it to call them back. I called my attorney this morning and I file a complaint with the better business bureau today.

I have been a loyal customer with AT&T since 1971 and paid my bill on time. I was interested in getting WiFi and was told that I had WiFi already. Told them I did not they insisting that I did. After all this mess turns out I did not have it, which I told them. They said I would need another modem that would cost $100. Told them why was I not informed about this modem since the beginning I would need for the WiFi. Said she would speak to the department that handles this after a while on hold, she said they would send the modem at no charge being of how long I have been a customer. They she transferred me to another customer service rep, the loyalty group and said they had a promotion for the monthly services ,Complete Choice Enhanced at a discount for 1 yr I agreed but never happened. These customer service reps tell so many lies which is a form of fraud for customers to buy and I wonder what kind of people you hire to train these reps to lie. I hope this can be resolved. Please answer

For two weeks I have been going back and fourth with AT&T. Spending a total of 4 hours and 20 minutes of my time to not get any service. Monday I got a confirmation that someone would be out on Friday the 13th and this was sent via email so I have proof. I took off work to make sure someone would be home for the installation. 3:10 come and went no signs of the technician, I called the customer care line to see if the technician was on the way. They said there will not be a technician coming out today because, they didn't have the proper equipment to do the install. So, they said someone will be calling me in 3-5 business days and my order was on high priority. So I have taken off from work for nothing and told someone will be calling me in 3-5 business So I called back to speak with a manager to be told the manager will call me back; I never got a call back from the manager. AT&T customer service has really gone down the drain. Nothing about this company is professional or worth having.

I am not sure if the sales associate was new, but my screen was blank. He did not try to help me, but kept giving me the insurance number to call. I told him ¨How can I call someone and my phone screen is black?¨ It just felt like since I was not there to buy a phone, he did not offer any other options. I would have been willing to buy another phone. He sucked. I will never go to that location again.

We moved into another home in December of 2017, at that time our contract through the combined Direct TV and AT&T INTERNET services I spoke with someone about possible canceling my services before we moved. The person I had spoke with stated that he would get my bill under a hundred dollars and we could decide to cancel when our contract was up in August of 2018 if we wanted to. He specifically stated our contract would not change upon moving services from one home address to another. He also stated our combined bill would be approx. 88 dollars per month. Charging me INTERNET 50 for only 30 a month. We moved and approx. around March I had received an email stating my Direct TV and AT&T bill were going to be separated and no longer combined. While I thought this was odd I assumed it was something they were doing across the board. All of a sudden I realize that I was now paying 74 dollars for internet alone. When I called customer service about this they had stated that it shown that I had chose to separate my bills and in turn that lost my bundle savings. Common sense alone should have be apparent that a person would not choose to pay two separate bills and pay more. I was frustrated but the technician stated that they would combine my bills and credit me for the past months I had been over paying. Also that the next month my bills would be combined and at the 88 dollars I was originally told I would be paying. This was at the beginning of June. I called customer service again yesterday after looking at my bill for internet alone again at 74 dollars on July 11,2018 and I was told that it would take another month before they would be combined and when I asked then if they would take away the 74 dollar charge for internet as I was already credited for the last mistake (why would I pay 74 the next month after I thought I resolved this issue) I was told that whoever I spoke with in June not only did not fix my issue but downgraded my internet without my authorization from Internet 50 to internet 25 I was furious that now not only am I paying more but for less internet essentially. When asked if they could fix it they stated that it was "not allowing" them to give me the internet 50 back for the price I was told at 30 dollars a month. On top of all that I found out that when we had our services moved it DID in fact extend our contract out another TWO YEARS. I feel like every time I call customer service they say they are fixing my issue then I find out they have messed it more, I feel I have been lied to on numerous occasions, I feel that they give you false information and trick you into services (ie. our contract. I wish I would have had that recorded because I specifically asked him that and he said no.) Another issue we had was at one point during all this was I had found out we had been paying for an extra receiver for two months.

I called back in the beginning of April I believe. (I don't have my notes with me right now). We went over on our phone internet and were charged an extra $15.00. I called to see how much it would be to up the usage some. The girl told me I could get unlimited internet on all phones and it would save me $20 a month on my wireless phones, and $15 a month on my Direct TV. My wireless phones ran $205 a month. So she assured me my wireless bill would be $170 a month and my direct tv bill would be another $15 off a month. She said it started right then. Well my next bill WENT UP to $303 a month. I called and it I was told it would be fixed, that it would run $186 a month plus tax, not including my direct tv bills, and that they would give me a credit that would show up on the bill that would be due on the 17th. Well the credit was never put on. I called again and was told it would be $186 month plus tax, not including the direct tv bill (the $170 a month was never mentioned, when I asked they said it was $186). Well I was assured it was fixed. My next wireless bill was $280. I called again and was told that it was not correct, and he would fix it but it would run $240 a month plus tax. My husband did get a phone but that was only $18 a month. The guy told me he saw how many times I called in and that he would have someone call me. Well that has been over a week and never heard from anyone. Every time we have ever changed anything on our phone we ended up getting overcharged and if it is fixed it takes forever. Once our phones and contract are paid off I will switch to someone else. I am not the only one who has trouble with ATT. I have never been lied to so much.

High speed DSL department is a joke! Their Reps are incompetent & when you finally get through after multiple calls & excessive wait times they state "wrong department this is Uverse I'll transfer you" then they just hang up! Then if by chance you finally get though to the department for DSL which is handled by Bell South [no fiber optic out here] on 855-466-2691 and get their "code of the week", which is useless as it goes to voicemail of some fictitious Rep who asks you "give all your info all over again and what problem you are having". Ridiculous/stupid/incompetent as well as the computer answering system they have! All the while they want you to "Pay your bill today" for their crappy service! If I could give them a minus 5 star rating I would! These outages happen every month and last a week or more. AT&T cares? NOT!!!

We have had DirectTv since about 1995 in California. We moved to Indiana and signed up for the service 2 years ago. When the promo for Direct TV and internet was coming to an end, we went to an ATT store near us to see if there were other options. This was a authorized dealer, not a corporate store which we didn't know at the time. The difference between the two, ended up costing us in the long run.
We asked what we could do to keep direct tv, since our bill was about to double in price since we are on a fixed income. The manager said there was nothing they could do about keeping the cost the same for us. His option was Uverse, that was owned by AT&T. He told us that it wasn't cable, it was all fiber optic. And the internet would be about 4 times as fast as our current internet and no weather interruptions like satellite. Since there was no help from Direct TV as far a price, we chose to get Uverse. We also switched our cell service to ATT, got new phones and got the Uverse TV and internet package. The main reason we even considered it was that he said everything would be "better", as far as internet speed. We would have rather stayed with Direct TV, we have never had any issues with them.
When the installer arrived, I found out there is no fiber optic anywhere near our area. So everything they installed is running on CAT-5 phone line. The tech told us our internet was exactly the same as before. He said its running at 6 megabites and no where near the 4 times faster we were told we would have. I took it for granted the manager at the store who helped us, knew what he was talking about. We found out that's not the case. He looked up our address online, so he knew exactly where we lived. The install tech told us the only fiber optic in the area was a new sub division was a new sub division being built now. I feel like I was deceived, in order to make the sale.
I contacted the Direct TV loyalty dept.which told me they were very sorry but couldn't do anything to help me. Contacted AT&T to find out about returning the Direct Tv boxes, explained the situation to them and received another, I'm sorry. They did say I could double my internet speed to 12 megs for additional $50 a month. So much for the help...Customer service did say we have 30 days from installation of Uverse to cancel. But none of the terms were put on paper at the time of purchase.
I was surprised and disappointed no one at At&t / Direct TV loyalty dept. wanted to work with us.
Here is the store we went to:
At&t
Justin
2683 Main St
Plainfield, IN 317 838 3099

These authorized dealers are using your name, to make money and deceive your customers. We have 30 days from install to decide to keep or drop everything.
Concerned Customer,
Robin Tice
154655975

As an AT&T customer for over 20 years and an Apple user of more than 10 years, I have been very displeased with my services with AT&T for the past 3 to 4 months. I have an iphone 7+ and cannot have a work or personal conversation over 1 minute. I have called for assistant several times and I can truly say that the young ladies have really did their best to help; from walking me through resetting my network to referring me to help from customer care. On today (July 5, 2018), I received a very important phone call, but was unable to communicate with the other person due to drop calls back to back. The same thing happened yesterday and the day before. This has become an ongoing issue. I depend on my iphone for work as well as personal uses. Today the representative walked me through resetting my network again. After she finished I requested to be reimbursed for the inconvenience for the last 3 to 4 months, she informed me that I would have to speak with some one in customer care. I was transferred to customer care only to hear that I was only entitled to $25.00, in which I refused to except. The representative then informed me that $25.00 was all that AT&T would reimburse to customers. I informed the representative that I had been a loyal customer for over 20 years and I wanted to speak with a supervisor. The supervisor informed me of the something. I also informed the supervisor that I would not accept $25.00 for reimbursement for missing work-related calls as well as personal calls for the past 3 to 4 months. After speaking with a colleague about this issue, I was informed that the information that was provided to me from the customer care representatives was not correct. I was advised to call AT&T complaint center and make a formal complaint. After speaking with the representative in the complaint center and sharing the past discussion, he informed me that someone had already applied a $25.00 waive on my account. I instructed the representative to remove the $25.00 from my account. He placed me on a brief hold, after he returned he advised me to choose another data plan which was cheaper but had less date to save money. I informed him that I didn’t want another plan. He also informed me that I was not using a lot of data on my current plan. I then informed him that this was the reason I was calling; my phone is dropping calls and is not working correctly when trying to use the network. I informed the representative I was seeking a waiver for the 3 to 4 months that I was unable to use my device reasonably, a device that I pay for each month, a service I have been a loyal customer to. $65.00 is not an adequate or a reasonable amount to waiver for 3 to 4 months of unsuitable service. I am requesting a waiver for one full month. Please contact me if needed (334) 507-0955.
Thanks for your support.

This afternoon, between 4:00 & 4:30 PM, I started a job application, which took 2 or more hours to complete. Problem was that a resume writer sent my updated resume by email. I opened another window to assess my email. Now since the email icons/functions have changed, & I am unable to just click on "Move" & transfer it to "My Documents" as I had before, I needed instructions/assistance to walk me through this process. So I called AT&T for tech support. I talked to a female who's directions were unsuccessful. Then, and only then did she tell me that there were no tech support persons on duty tonight, they wouldn't be back until tomorrow. So I said," Hope u have a good night", before hanging up. I realized that she did not tell me what time tech support would be returning in the AM. I called back, just for that that information. I asked the next person, "What time will tech support be back tomorrow morning, & got no answer. Instead he also tried to have me try things that did not work...I had asked a few times during this interaction, "what time will tech support be in/back, in the morning ? ", each time he ignored my question; he even tried to redirect me to another company for help, so unprofessional, when I know AT&T usually have an excellent support team. That is inexcusable. Before hanging up, @ 9:00 PM, My resume that was on my email & the application have both been deleted, and I still don't know what time the knowledgeable tech support team will arrive in the morning. I work in a field in which these applications need to be carefully worded, & it takes a considerable amount of time to compose, so I am very upset about this extremely poor service, & especially the persons whom are obviously not capable to solving a basic issues.

Directv Account 35056717 Had a service appointment today, 6/28/18, between 8 and noon. Received an email yesterday reminding me of the appointment. Received another email this morning at 10:00 am saying I was still scheduled. No show by 2:00 pm so called 800-519-1823. I was told the technician came to the door and I cancelled. No one came to the door and I did not receive a phone call saying he was coming. I did not cancel the appointment. I confirmed the technician had the correct address, 2848 Carmel Ridge Drive, Las Vegas, NV 89134. Obviously he went to the wrong house. Doesn't he use a GPS. I am asking for a month's bill rebate for my lost time and inconvenience. BTW, rescheduled appointment is not until July 10th. Poor service.

TO WHO IT MAY CONCERN,
MY NAME IS CHRISTOPHER ROBINSON..
I'VE BEEN AN AT&T CUSTOMER FOR A VERY LONG TIME.. LAST YEAR AT&T INSURANCE DEPARTMENT BEAT ME OUT OF $250.00 FOR A IPHONE THEY SENT ME WAS MESSED UP! I ENDED UP TAKING IT TOO THE APPLE STORE AT LENOX MALLS IN ATLANTA, GA. WHERE THEY REPLACED IT FOR FREE DO TO THEY STAND BEHIND THEIR PRODUCT... I STILL ENDED UP PAYING AT&T FOR A MESSED UP PHONE WHICH I SENT BACK TO THEM.... NOW THIS MONTH, MY TABLET WHICH I HAD A ONE YEAR CONTRACT EXPIRED THIS MONTH ON JUNE 14, 2018... THEY DIDNT EVEN TAAKE THE TABLET OFF! I STILL GOT CHARGED FOR THE TABLET THIS MONTH!! WOW!!! INSTEAD OF THEM TAKING THE TABLET OFF MY ACCOUNT WHICH I WAS TOLD THAT IT WOULD COME OFF MY ACCOUNT AUTOMATICALLY.. I HAD TO CALL THEM AND TELL THEM TO CANCEL THE TABLET OFF MY ACCOUNT!! WOW!! THAT'S SOME BULLSHIT!! NOW IM UNHAPPY AGAIN BECAUSE IM BEEN RIPPED OFF TWICE BY AT&T!! THAT'S REDICULIOUS!!! I JUST WANT THE CEO OR PRESIDENT TO RESOLVE THIS ISSUE!!! I LOVE BEEN AN AT&T CUSTOMER AND WOULDNT TRADE YA'LL FOR THE WORLD, BUT IF THIS ISSUE CANT BE RESOLVE THEN IM LOOKIN' TO GO TO VIRIZEN WIRELESS... PLEASE CONTACT ME 404 990-0925 OR EMAIL@: christopherrobinsonsr.197401@gmail.com

THANKS,
CHRISTOPHER ROBINSON

I CALLED YESTERDAY WITH QUESTION REGARDING BILLING ON MY WIFES PHONE, 1-209-603-2629. THIS PHONE HAS NOT WORKED SINCE MAY 3 THIRD. YET I AM BEING CHARGED $93.95 A MONTH FOR A PHONE THAT DOESN'T WORK. IT NEEDS A NEW BATTERY AND CHARGE PORT NEEDS TO BE REPLACES. THE PERSON I TALKED TO TOLD ME TO BUY A NEW PHONE, I WILL NEVER BUY A HAND HELD COMPUTER WHICH ARE THE NEW PHONES YOU SELL. ONE I AM ON SOCIAL SECURITY CAN'T AFFORD THE OVER PRICED PHONES. THE MAN I TALKED TO SAID THERE WAS NOTHING HE COULD DO ABOUT THE CHARGES FOR A NON WORKING PHONE. I A HAVE A LONG TIME ATT CUSTOMER FOR MANY YEARS. I DON'T APPRECIATE THE AGENT IF YOU CHOSE TO CALL HIM THAT HIS ENGLISH IS TERRIBLE COULD NOT UNDERSTAND EVERY THING HE SAID WHEN I ASK FOR HIM TO SPEAK UP HE STARTED TALKING LOWER . ALL I AM IS A FAIR DEAL REGARDING THE PHONE. IF THIS CAN NOT SETTLED I WILL HAVE TO FIND ANOTHER CARRIER FOR MY SERVICES.

We had at t tech come in and upgrade our router. After he left out Wi-Fi printer is off line. Called customer service. They informed me it is not their problem. I should call the printer manufacture. It was working fine before they showed up. My money their way. Zero stars !!!

after 61 years with same phone# my uncle86 and aunt82 feel betrayed by you. a letter said they must upgrade so they made an appointment.3 guys came in took away landline and DSL[they did not ask for this] and put in VOIP. no amount of calls has resolve this. it seems everyone involved is denying any wrong doing. so, congrats to you ATT customer service. they have only been with you 61 years

I called to pay my bill. First call use automated service, didn’t work. Second call, talked to billing customer service. I was told amount and it would cost an extra 5.00 to pay with James. I explained automated service was not taking my information. In fact it tried to have me pay someone else’s direct tv account. I only have a wireless account. Was told try again at *611. Tried the automated system tried to add 40.00 for me paying my bill. Called back spoke to Casey she took my payment charged me 5.00. When I asked about my bill I was referred to app. Spoke to Randy supervisor. He was rude, nasty and talked down to me because at this point I had been told 4 different balances not including what the app said, 5 different balances. I tried to tell Randy I had never had another carrier but that was going to change. I have had a car phone before they had cell phone to now a cell from age 16 to current with AT&T. Randy basically said AT&T didn’t care about my loyalty and should leave. Last time I checked AT&T was doing better but still in the forest and not even close to the woods let alone in the clear. I don’t understand why Randy (supervisor) is able to talk like that to anyone! Randy needs a mouth wash and a very long time out, possible long enough he is no longer on AT&Ts payroll!

ATT U-Verse service went out at approximately 2 AM Saturday, May 12, 2017. Spoke to 3 representatives and 2 supervisors starting at 7 AM who had me do a reboot before telling me it was a problem in my area and would be restored in 2 -4 hours to telling me I would have to wait until Tuesday, May 15 for a repair.

Our beautiful lawn is DESTROYED from your company (AT&T) digging up my yard to put in new lines and the DEAD SOD and ROCKS that was put in to replace the dug up holes looks like TOTAL CRAP and I AM VERY UPSET. I would like AT&T to put down sod that is actually alive and make it look like it did before my lawn was destroyed!!!!!!! I already cleaned up most of the rocks so the lawn mower doesn't hit them as well as fixed the huge bolts that had springs in them which I had to take off for the bolts to fit level to the ground (nothing like a trip hazard) very dangerous. PLEASE FIX THIS ASAP!!!!!!!!!

your sell man lie to me I have been with you for years time to look for new company

Hi
My iPhone is stuck on activation lock I purchased from AT&T store
I call to Apple to remove it but they want proof of purchase for remove activation lock from my iPhone
Need receipt of iPhone purchase ..!?
Imei 353327070203922

I am a handicapped seventy year old. I came to this store to pay a final bill for a family member. Three people behind the counter and I have been waiting over 30 minutes and no one is taking my money. This is unacceptable

I have been promised a credit on my account since November of 2017. Its now April 2018 and every time i call, I am told the exact same thing. The rep sees all notations on the account for every month I have called and promises me that the credit will be applied to the next months bill. Today I was transferred to 7 representatives. 7! And they each claimed that they were transferring me to a supervisor to apply the charges. Finally after the 7th rep tried to transfer me, I just hung up! ATT is the worst company I have ever dealt with! Not only will I never do business with them again, I am making it now my personal mission to express in every outlet my dissatisfaction as well as notes of names, dates and recorded conversations I have contacted.

I am a longtime customer of ATT with a family plan that costs us about $4,500 annually. I notice that ATT advertises on Laura Ingraham’s show, and am very upset that she was so cruel to school shooting victim and high school student David Hogg via Twitter. (Her subsequent apology was just to save face and advertising support.) I hope you are very upset by her cruel words too and will stop advertising on her show. I’ll wait to see if you stop endorsing her to decide whether or not I stop using your services. I don’t want to give so much money to a company that supports such cruelty. It makes me feel like, indirectly, I’m supporting her too. Please stop supporting such a mean-spirited person; it’s not in keeping with the spirit of your company.

I write to you not just to complain about poor customer service but hopefully someone in the corporate office can rectify the situation. My complaint is long so please bear with me.
On Friday, March 24, 2018 we 9 my girlfriend and I) went to the AT&T store located at 8646 Gladiolus Dr. in Fort Myers, Florida to see if any promotions were in effect.
We were told by the woman staffing the office that there is a promotion, we could upgrade to a Samsung S-9 for only half the price of the cell phone. She said the phone normally is $789.99 however we could get it for $395.95. My girlfriend asked is there anything we have to do other order the phone and we told "no', just pay the sale price. However we had to go to the store located at 4125 Cleveland Ave, Fort Myers, Florida since that is where I purchased my phone. So across town we go, there we are told the same thing, S-9 phone for $395.95. My girlfriend up grades her phone, however I cannot, I must go to the store located at 6 Mile Cypress Parkway. Before closing the sale my girlfriend asks the saleslady(Dana Brown) it is half price, no other commitments, she says "no". She never shows us the paper work but puts it in a folder and we leave. The only number she signs for is the $42+ - sales tax. Never saw any paperwork or image on the pad for the price of $789.99.
We go to 6 Mile Cypress store and wait for a rep, when I tell him I want to upgrade my phone he tells me I must get Direct TV. I couldn't believe it. No one before mentioned Direct TV to us, as a matter of fact we asked at both stores is there something else we must do to get the phone at half price and both times we were told" no". We then look at the paperwork and we see the $789.99 charge. We were told that my girlfriend would have responsible for the entire cost after 14 days and there would be nothing we could do about it. We were so mislead, to the point I would classify it as a scam.
Now we have to go back to the store on Cleveland Ave. and undo the whole sale. Mind you we have already spent 4 hours on this process.
We get there, and Dana Brown tells us it was just a miscommunication!
To add insult to injury she want to charge us a restocking fee, nervy.
We started out at 11:30 a.m and ended up leaving the Cleveland Ave store at 5 p.m.
We have been long AT&T customers and I am not going to threaten leaving, although I have had many offers to leave. I am happy with the service but not with the AT&T representatives as some of your stores. They are the face of your company, to many the first impression of AT&T, don't let them ruin your reputation.
I hope and expect a response, Thomas A Turco, 203 400 4922 my email is tat71647@yahoo.com

I am very Upset about a situation with AT&T INTERNET BILL ,I have been told 2 months ago I will pay $34 for 1 year of promotion,and today 3/24/2018 I have recived a Bill for $40. Rude !
This is very not right !

For 3 months in a row I have received my bill 2-3 days before the pay date.one time actually after the date all resulted in a late payment.
There is no way other then going into an outlet to pay this on time. Paying by check through the USPostal service which is the most convenient way for me it is impossible to be on time, so, go ahead and charge me the $5.00 late fee.
The closing date on bill this month was 03/07/18. I received it today 03/23/18 16 days after the closing date, the due date 03/28/18 Today is Friday the check goes to Atlanta If I pay the bill tomorrow the chance of it being recorder by the 28th is absolute zero.
I believe this is fraud committed by the nations largest telacommunications co..

i got a lg v20 back on march 11 of 2017 the deal was 50\ off of 829.99 over 30 months but att made me pay 249 of the phone upfront that left me with 580.99 over 30 months they were giveing me 13.37 a month as a creidt over 30 months but are now saying i ported my number out so now i owe 829 not 580.and not takeing off any creidts i have so far after 13 months of billing

On or about March 2, 2018 I made a promise to pay by phone using your automatic services for 3-21-2018 and on Tuesday my services were interrupted. I did receive a notice in the mail for the 8th of March service interruption. I was approved for that date and someone tried to get into my gated community and was unable to get in. I can't get in and out of my gated community because the last four digits of my phone number is the gate code. It is so sad to offer a service and not honor it. Services needs to be restored immediately. I also spoke to Linda Wilson and she said she showed no record of a promise to pay by date. I also explained I had 2 surgeries and I was running a little behind so I would make payments on my account as much as I could. Linda stated that she could not restore my services unless I did a promise to pay by with her by check or credit card. Why would I call and say I did a promise to pay by and give her the dates and amounts if I didn't schedule one. If they were going to interrupt my services, why didn't they do it on the 8th as they say was scheduled. Obviously it seems as though my promise to pay was deleted. I used my phone as recent as Monday night. I have been a customer for many many years under a different last name and city since it was South Central Bell.

Just had corporate gentlemen that came by to see how Dave (our installer) did they opened the gate without my knowing to check on install and failed to shut the gate behind them. Now my dog is running loose NOT a good start for your sevices.
Jason Stratton
512/765/0706

I'm having grave difficulties trying to get the plan agreement your company and I entered into (see below) correct billing info. I've spoken to billing and the loyalty departments on several occasions within the last few days with each time receiving feedback via email from them of plans that was said that I had agreed too, but didn't. I have spent numerous of hours on the phone within the past few months and days trying to correct these issue with negative results. Agreed to services and plans timelines: 1. Change in monthly services cost (03.08.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00. Effective date: 03.26.17~03.26.18. Had many issues with billing thereafter. 2. Change in monthly service cost (08.06.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00 with $36.60 due 08.26.17. Current balance: 0. $32.30 removed from my bill. Conf #: 3531967603A. Rep name: Taja. Problem in Aug: Bill was great and the service person was very good. However, my upload and download speeds were changed without my knowledge or consent. 3. 02.12.18: Receive email stating change in services. Bill increased, contract added. 4. 02.15.18: Called AT&T to address concerns. Asked to speak with a Mgr. Rep said Mgr would call me back. Mgr never called. 02.16.18: received email stating same as item 3. Reps that I've spoken with: Jevone, Tre, many others. My request and expectations are that your company adhere to the service plans and agreements that we entered into in Mar and Aug 2017. No contract, download and upload speeds at 18 mbps and 3.0 mbps, respectively. I look forward to your response as soon as possible. My telephone: 502.695.3707 (H) 859.492.3707 (C). Acct #135252206. Pass Code: 5217

I called into your customer service to check on my data plan. I spoke with the representative about what there was to possibly upgrade my plan. She told me about the Unlimited Data plan. I asked her how much it would be and she quoted me the price of $145.00. I currently pay 133.30 for the 10gb plan. So I asked her if that was the price and she again said yes. So I told her that since it was only $12 more that I would upgrade to it. Never once did she say anything about any additional fees or taxes. I get my next bill and it shows a higher rate than what was quoted me. I called the customer service at that time and then they proceeded to tell me that my new rate would be $172. I told them that was not the price told to me and that it needed to get fixed. Nothing was resolved at that time so I asked for a supervisor. The representative told me that they would have to call back in 30 minutes. That was on 2-9-18. Today is 2-13-18 and I just got off the phone with them after spending 1 hour and 21 minutes with 3 different people. I made that call as no manager called me. I was told that the initial representative had told me a wrong amount as they should have explained about the added fees and taxes. I explained to each person that the representative never told me that and that I should have been given that price. Each person I talked to kept over talking me and did not resolve anything except that they were giving me a $100 discount on my next bill. The final person whose name was Sylvia (did not get the first two as I could not understand them) said that she could not help me due the fact that they can not change the amount of a plan because it was the marketing team that set these prices and that they could not alter the plan. I then asked to speak to her manager and she stated that he or she would only tell me the same thing and basically said that it would not do any good. I then asked for the corporate number and she said that I would have to get that from the manger. Then she told me that after conversing with her colleague's that there was no corporate office number. I was on the phone with her the whole time so I do not know when she had time to do this. I asked again to speak to her manager and she said that it would take 24 to 48 hours to get a call back. I asked for the name of the manager that would be calling me back and she gave me the name of Jessica or a Martin. I will be waiting for this call.

I called internet service number in August to complain that our extra charges for internet usage was impossible because we are unable to download movies and the amount of usage they were saying (250gig-650gig) was not believable because we are a two person family and work full time jobs.
The individual stated the Technical department could research this and get back with me.
In October I called again, and stayed on phone over 1 hour, and the lady agreed with me that it appeared incorrect that two people were using 650gig in one month with NO movie downloads, and NO video downloads. She stated they would credit my account for that month and go to research the other months.
In February, I noticed the other months were not addressed so I called back a third time, and this lady was horribly rude. Wendy Desk R100. She stated it was very possibly that I could use that much internet and there was going to be no more research. In essence she didn't listen to my complaint and understand what I was addressing.

This is the worst service I’ve ever had I’ve only been with AT&T for 2 month n my transition has been horrible I will not recommended nobody to them at all I’m so disatified already !!! Now when I switch services they’ll ask me wht can they to keep me instead of asking me now smfh!!!

I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be.We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the pass three months I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repairs was to be completed only to be disappointed. The last date I was given was Feb. 7th, an of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Buisness Bureau for I am fed up with ATT customer service response.

I needed help on my internet service. I can't tell you how many hours I have spent and I still have not got the answer, All I wanted to know was how to keep devices and/or people off my internet. Customer service has changed my passwords and even taught me how to look up things, but I still had problems. They finally sent a Tech JUSTIN (problems with getting that even). I was not at home but my 15 year old grandson was. He was suppose to call me and I would come home. My 15 year old is on his gaming xbox to much and I wanted to block his xbox but not other things. I had many questions. In Jan 2018 for the 1st time I went over my 1000gb and I wanted to know how could that happen when not much changed. Sadly my phone had problems and I didn't get my grandsons call. Justin still serviced my home with no adult present. When I got home my child said I screwed everything up and if I changed passwords again and a tech had to come I would be charged. Justin had left his number. I called him because I never got my questions asked and didn't really believe my childs message fully. He didn't answer but returned my call not long after. He was instantly annoyed with me and any question. He would keep saying "What do you want me to do?", After about 3 minutes he said look I a just ready to take my lunch so I gotta go. Why the heck did he call me back if he didn't have time? He was horribly rude and I began to cry I was so frustrated. I just needed some help and guidance. So after being a customer for some time now I will cancel my account and go to Infinity Internet Essentials. They have faster internet speed and classes to learn things about the internet service. Most of the phone customer service people will ask a bunch of questions (about 10 minutes) then transfer me to someone else and they ask the same questions. I am to old to waist my time like that.

I have paid 565.00 to get the internet and tv turned back on. They want turn it back on and are rude some of them. My grandaughter needs the internet to do her homework on. My daughter is looking for jobs. My husband Jorge funes let his friends do a three way group plan its 1000 and something dollars some charges were made in my name after I cut off there phone's October 18. There has been fraud on my phone by my husband's friends and it needs to be stopped and the internet needs to be turned back on thankyou Elizabeth Gale funes.

I can't remember my at&t wireless user ID and password, customer services will not let me reset to a new
ID and password with out these two pieces of information. possibly because my wireless phone was lost
or stolen last year. My old wireless phone number was/is 309 278 8809. my account number is/was
199024947635. I simply do not see a good reason why these 2 pieces of information are no enough.
they could have sent me the requested information by email or by mail or by my new cell phone numper
witch is verison wireless #309 207 2990.

I have been a loyal customer of ATT wireless for 22+ years, with phones and data plans for my entire family. We recently moved for to Longmont, CO, a suburb of Denver and a city of 100,000, and have NO SERVICE at all in our neighborhood. The service is so bad that if I step out of the WiFi range of my house, I have to drive 3 miles to use the phone.
THAT is not the reason for my complaint. I contacted ATT shortly after moving here, and was assured that I would receive follow up. I never heard back by phone, text, email or written correspondence. I waited a few months and decided to try again. I went through the entire scenario again and AGAIN was told someone would call or email me. AGAIN, ATT has been completely unresponsive.
I have never missed a payment, I have continued to add lines and data plans and tablets. And, now that I have 2 useless phones in my neighborhood, I can't get a response from ATT. This is unacceptable. It is NOT the way a loyal customer should be treated. Now that I have no other option but to switch to Verizon, I am asking for SOME DEGREE OF SERVICE RECOVERY! I called (800) 331-0500, and was told by Tabitha that "there is nothing they can do - you have to pay your bill in it's entirety" She then told me that she could give me a discount on my plan or switch me to a cheaper plan!!!!!! Why on earth would I want a cheaper plan for 2 phones that I can't use in my area!
I would hope SOMEONE at ATT could offer SOMETHING in the way of Service Recovery.

On 01/23/2018 I had purchase a cell phone from this company and on 01/25/2018 once again I had to purchase another cell phone from this company down payment of $372.87 for each phone .Problems is Numbers to both cell phone was a recycle phone Numbers; these account was in some one else name; this company tell me it was a problem with their ITT department and I was told that I would receive a refund within five to seven business days. When I call again this morning another employee tell me I will get a refund within 1 month, which is unacceptable, since this company had no problem taken my money you all needed to refund my money with in a timely manner especial since there was a computer issue. I have bill to pay like every one else and this is a lot of money that was taken from my account, I 'm very unhappy with how this matter was handle. please contact me at your AS SOON AS POSSIBLE I will be write the BBB about this issue as well , I need my money and I refuse to wait one month for this company to refund my money for both cell phone here is a copy of my order. since this company mess it up it shouldn't be a issue with give me my refund.

Order canceled

Dear JANIE YOUNG,

We are sorry to say that order 56-804000002565825 that you placed with us on 01/25/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.

Order Number: 56-804000002565825
Wireless Number Device
901.463.5588 Samsung Galaxy Note8

Order canceled

Dear JANIE YOUNG,

We are sorry to say that order 56-802000003492554 that you placed with us on 01/23/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.

Order Number: 56-802000003492554
Wireless Number Device
901.567.1525 Samsung Galaxy Note8

We did try to contact you a couple of times to resolve this:
Initial request sent: 01/23/2018
Reminder sent: 01/23/2018
If you'd like to place a new order, or if you have any questions about the canceled order, please contact us at 800-331-0500. We're here to help.

we purchased our phones over 13 months ago and while reviewing why our bill ran close to $300. per month we discovered that we were being over charged 2x on the insurance among other things. we contacted AT&T and was told that they weren't responsible for reviewing and uncovering such things I don't know if it was the customer service agent or the company but what I got from this situation was that we will take your money on bogus charges and if you don't catch it we will continue then tell you if you discover this fraudulent charge that is was not out fault...thank you AT&T.

my question is how many people is this being done to and is this an appropriate response for this issue by this company?

Would like to have someone call me at 731-695-5850 please.
Too lengthy to go into. But I am sure Att would love to know what has happened! Please call

REGARDING MY PREVIOUS COMPLAINT, I WANTED TO ADD THIS TO IT, BUT YOUR SYSTEM WOULD NOT LET ME BACK IN UNTIL NOW.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.

ERICA, OR ERICKA WHICH EVER WAY SHE SPELLS IS A SUPERVISOR IN YOUR LAS VEGAS OFFICE WHO HAS NO REGARD FOR YOUR CUSTOMERS AND BASICALLY LET ME KNOW SHE WOULD NOT CORRECT MY BILL WHICH I HAD BEEN OVER CHARGED ABOUT $8.00 AND I WAS WELCOME TO HAVE MY SERVICE DISCONNECTED IF THAT WAS MY CHOICE. I WAS ACTUALLY OVERCHARGED MORE THAN THAT BUT SHE WAS NOT INTERESTED IN THE ENTIRE SITUATION OF YOUR BILLING ERROR AND JUST BASICALLY LET ME KNOW I COULD JUST GO FLY A KITE AS FAR AS SHE WAS CONCERNED. I WAS REFERRED TO HER BY CARLA IN THAT OFFICE WHO DIDN'T UNDERSTAND THE BILLING ERROR EITHER.

561-926 1883
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.

Claim number cm 2017-12957571
Acc 523019059444
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53