AT&T Complaints Continued... (Page 11)

I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.84, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.

I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. My phone number was 806-747-3979. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.xx, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.

My services, which included land line, cell phone, and UVerse was started in early January 2015. There was line repairs made in which I was told wouldn't cost me. In starting my services, I told them that I wanted my statements mailed to me. As it I found out four months later, they've been sending my land line bills to my email and my cell phone through postal. I don't pay bills through the internet so I assumed that the one or two emails they sent was probably trying to sell me something so I overlooked them. Then on a Friday they sends this statement through postal that they want $400.53 immediately or they would cut off my land line services. As it turns out they had lied about not charging for the line repairs and didn't tell me that the long distance services had limited hours. Throughout the months they often credited me or sent small ($4.40 checks, for example) with no explanation. I honestly feel that I wasn't given a chance to keep my bill current due to their inadequateness, lack of professionalism and integrity.

When I call for service, I have been on the phone as long as 45 minutes to even get service scheduled! I mention this because this is not an isolated incident. I installed the at&t service in September, 2014. today, April 4, 2015, is 7th call for service......at&t just cannot seem to "get it right"! the reps. I talk to keep telling me over and over and over and over that I have to try this and then that to solve the problem. why do I pay at&t a grossly inflated fee, monthly, for their service, only to be told that I have to try numerous things to solve THEIR problem......HELLO, I am not employed with at&t, therefore, at&t does not pay me to repair their equipment! it seems only REASONABLE/FAIR that, since I PAY AT&T a fee (rental, if you will) for their equipment/service, I am not going to be the person to service that equipment! I would rank at&t customer service as the ABSOLUTE WORST customer service that I have ever had to deal with. if your experience rating scale had a 0, I would certainly use it! it would really be a positive step forward if, when I call, I would get a person on the other end of my phone that speaks ENGLISH! (on VERY RARE occasions, I can actually understand the person with whom I am speaking.). something needs to be done with this at&t (almost) monopoly!!! it is like a run-away freight train, and no one can control it!

RE: U-Verse Bundling. Have been called by AT&T regarding bundles on U-verse. The rep asked many, many unrelated questions. i asked why she was asking so many questions. She said to get to know you better. Told her I would like information in writing on bundles. She said she was not allowed to do that. Then she told me I could talk with her manager, who was busy. I asked if he could call me back. "Yes". I was called back and she told me she had her manager ready to talk. The, she told me her manager "did not want to talk to me". AT&T does not need people like that dealing with customers. The person's name was Michelle with an accent. I would like an explanation in this regard.

on march 15th 2015 i made a payment arrangement to be drawn off of my bank account on 4/3/ 2015.....i decided to pay the late amount of 215.45 on March 30...with my Discover card...and they canceled the arrangement for 4/3/15. i checked my account on3/31...there were two charges for the same amount showing pending..218.45. I then called att...the rep said she only saw one charge and would reverse it. today 4/3/2015. i checked my balance and saw that one charge went through in the amount of 218.45...on 3/30/15...not pending but cleared. I was told to bring my statement to a local office ..which i did. The Owensboro Kentucky office. A gentleman named Reuben tried to help...we contacted Discover...he talked with them as well as i ...the payment has cleared but ATT says they did not get the payment....i left after almost an hour without a resolution and the person whom Reuben contacted thru att was no help at all...they are all resolved that my account is still 218 past due. I so not know what else to do. i have the proof of payment...brought to an office as instructed...ive been a loyal customer and pay alot for your services and would like a speedy resolution to this situation...I am beyond frustrated with the service and run around to pay a simple bill...ive never had an issue before...i hope to get a response asap..my next contact will be the President of the Company....

I've had this service for many years. Here the past few months I've become ultimately pissed due to poor data service AFTER the fact I upgraded and payed for an extra 2 gb of data to be added to my current plan. Whereas I had little to none problems before, now once the extra 2 gb of data are used up, the remaining 2 gb may as well not even exist because it's impossible to load any form of web browser at all. That being said refers to the con-minded message that comes thru stating that 2gb of data have been used and the remaining 2gb will become extremely slow. Well, common sense would clearly say that it is absolute bullshit. Not to mention, having payed for an extra 2 gb of data leads to believe that hey, now I have a total of 4gb. Clearly that's NOT the case and its quickly leading to be a decision I make personally to drop AT&T service and change carriers if some kind of solution can't be made. I'm not even half way thru my month billing cycle and can't even use the damn web.

I was supposed to get a $150 gift card for signing up. I called in January [verified this morning on the phone with customer support] and was told that it was too early to request the gift card. I called again this morning and was told that a letter was mailed out in December [a month before I was told it was too early to call] and that if I did not receive the letter then it was just too bad. The promotion was expired. Is this a scam? Are customer support people told to make excuses so that the $150 gift card is never sent? Why tell me I can't ask for the gift card and then tell me that it was already sent?

I signed with AT&T over the phone, the representive promised me a $150 credit for each line to switch from my current service, the first month I did not receive my credit, I paid the bill anyway because I was told I would receive the credit the second month of service, still didn't receive credit, called and was put on hold for 30 min and then disconnected, called back and was on the phone for 1hr 15min before supervisor Wanda Johnson told me I would not receive credit because representive entered information incorrectly, spent another 1hr 17 min on phone with another supervisor that put me on hold for 48min and never came back before At&T disconnected my call again. I would like the credit that I was promised or I would like to be released from this fraudulant contract without affecting my credit or having to pay a cancellation fee. I have no problem honoring the contract as long as AT&T honors their promise as well. I spent over 2 hours on the phone with supervisor that did absoulutely nothing except leave me on hold. The last one did not give his name and checked back 3 times without speaking before he disconnected me. I am very unhappy with the cusotmer service that I received from the supervisors. The initial representive answering each time was very professional but the supervisors were awful.

I recently contacted ATT to install a land line at my new house (new construction), first they said they dont service my area, but I have a neighbor who has ATT I told him, so then I needed to get my neighbors address to prove it to him. So I did, then nobody came so I called back and they said my address doesnt show up in there system so I gave them my neighbors address again, then I called back again and they told me they had to verify my address with the 911 office, then finally about 5 weeks later some one came and ran a line on top of the ground thru my yard and installed a box on my house yeah, said some one would come next week to bury the cable, here we are 2 weeks later nobody has come... so I was telling the guy who hooked up the line that I was getting the land line solely for DSL so he checked at the ATT terminal post in my front yard and confirmed that there was DSL available, I already knew that since my neighbor had DSL just next door. So here we are today and I just got off the phone with ATT and they informed me that no DSL is not abailable for me...a little frustrated since that was the whole point of getting the land line and the guy I spoke with said It was available, I just want the line buried and then disconnected and MY MONEY BACK!!!!!!!!

I cancelled and service ended for my business line in February. The service did stop however I requested an "intercept number" which I was told would be my new phone number given to my customers when they call the disconnected number. Later I found out that customers only heard disconnected message without referral. I called to ask for the referral recording three times. 1-14-2015 I spoke with" Vivian" who had the most hideous English skills I've ever heard from foreign phone workers. Next I spoke with"Perlyn" on 2-25-2015 who also assured me that the service would be set up within days. Customers are still telling me about the disconnect recording. Then I even received a bill today. Unbelievable .

When walking into the store in greenfield wi next to Starbucks and an ice cream shop Leroy met me at the door friendly and asked how he could help me. I had told him I was waiting for my fiancé to come because he was going to add another line. My fiancé and I had thought that the store closed at 6 but it was 5 and were there at 440. Leroy had then asked well when will he be here, we close soon. Terrible thing to say to a customer. Anyhow he checked to see if he had the phone which they didn't and then he sent someone else to the store down the road, which he then redeemed himself. My fiancé and I did not know that we couldn't add a line unless we are the primary account holders. Our situation is a little different and his parents live in Florida which is impossible for her to be in the store with us. So we were told she could do it online and pick up the phone in the store. My fiancé asked of she did it now would we be able to get the phone today again we did not get a real answer besides I don't think our computer will update that quick. Needless to say we walked out of the store and searched and the phone was already available for pick up. We will not be back to that store.

We repeatedly have frudulent calls. thieves trying to get our credit card #, trying to steal from us ALL the time and AT&T can' t do anything about it. No way to block the calls when the thieves are using every trick in the book.

I was promised a deposit waiver and also that the messed up saying I had a 351 dollar past due amount and I did t. I also called in and got the run around with all departments and on one manager pretty much called me stupid and than I was told that managers would call me back on three different occasions and that didn't happen. I have a disabled daughter that I need a break bone and now I don't have one thanks to att customer support!

I have called 8 times to straighten this Mess Out, My account # 864 638 5670 478 1975. We are PAYING for Nationwide Long Distance Calling ! For Months, Please Get somebody that can STRAIGHTEN this CRAP OUT ! IT STILL DON'T WORK ! We Have Family in other states we NEED TO CALL ! FIX The Damned Thing !

I used to have att a few years ago, my children were young and my wife and I rarely used it, so after a year we cancelled their services. Years later, we signed up with charter (not that their any good either) after their promo expired, we decided to go back to att. Currently, my wife works at home so she requires internet, at decent speeds, to keep up with her workload, as well as, the kids using the internet more now. So, I called up att and ordered a package from them, since we received a flyer in the mail on bundled packages. I ordered the uverse 200 and 18mbps internet, the csr set the appointment for a few days out. We decided to not cancel charter until att was up and running, to ensure that their wasn't any issues causing her downtime from work(good thing too!)

Anyway, I was told that the installer would call us the day before and within an hour of when he's supposed to show up. Needless to say, I didn't get the day before call and I was about an hour from my installation window, so I decided to call in to verify that installation was still happening that day. It turns out that my installation order had been cancelled because there is a "facilities issue" that needed to be fixed before I can have my order completed. So, I asked why wasn't I notified of this before my wife clocked out from work for the 3 hour window to ensure that she would be avail for install, as internet would be disrupted. They told me that they tried to call but the number was wrong, so I asked what number did you call. She told me a phone number that was out of state. I asked her how is it possible to get my ph # wrong if I used to be a customer and the many times I was verified of my number...she didn't know.

Anyway, she told me it would take them 2 weeks to fix the facilities issue and that I would get a call as soon as it was completed, so we can set an install date. So the date of the completed repair was supposed to be March 24th, 2015, I didn't get a call on the the 24th or 25th, so I decided to call on the 26th to find out what's going on now. Anyway, they said that the facilities issue was fixed but they didn't know when it was completed. So again, I asked why was I not called as promised. She said they tried, and again they couldn't reach me because my ph # was wrong again, so again I asked what number do you have? Again out of state #! REALLY???? Anyway, the previous operator told me that I would be compensated for my delay and what not, so I inquired with this CSR about it, and she had no idea what I was talking about.

She offered to not charge me on the $50 activation charge, whereupon I told her that considering I had to pay for charter to extend their service due to the fact that they failed to install my internet, which was already more then what they wanted to compensate me for. Also, the fact that I had to follow up with them after their failure to follow up on my account/order. She ended up having the supervisor call me back, so I needed to get off the line so she could call me. The "supervisor" called me back stating that she is reading over the notes that she was given about my account, I told her I doubt that the CSR would be able to notate all the challenges I've had regarding their company, she said okay... 5 seconds later (without saying anything else she hung up on me), so I decided I'd wait a couple minutes (could've been a dropped call right? WRONG), so I called back the number that she called from and now the number is now a disconnected #. uh huh whatever!

Anyway, the CSR had set my appointment for the next day from 9am-11am and told me that the installer will call me about an hour before he heads over... okay fine. So all morning I'm waiting for this call... no call. So, I decided to call again and find out what is going on, I told them I did not receive a call and it's now an hour and a half after the window that I was given. The CSR told me that at 8:47am, that the installer had logged in that he was on his way (again did not receive a call), so I told him you realize that my window was from 9am-11am don't you? And that it is now 1230, right? He said he understood that... but did not say anything else, so I prodded him with the understanding that it's an hour and half after the window and I still hadn't received a call, which would in turn change the window... right?

Anyway, he ensured me that the tech was on his way... so, I called my wife to update her on what's going on. As it turned out, the installer had gotten there at 9am (again, no ph call). Now the problem, as it turns out, the "facility issue" repair was not actually completed, so the tech had to call another tech to complete the facility issue repair... REALLY???? So, as it turns out the install took about 5 hours... AGAIN, REALLY??? I decided that instead of trying to reach out to another supervisor, who will probably also hang up on me... I'll have to wait for the online customer service survey to express my disdain. Honestly, if my wife didn't require internet I would've said screw all this! Granted, Charter is bad also but that is another story... also, with charter, att, and directv being the only choice available... really do we have a choice?

Have been unable to contact service representative for over 4 years. Finally reached someone today and they could not help because they had the incorrect driver's license number. I then was transferred to another number and was able to speak to an automated service. The automated service then put me on hold, which I am currently still waiting. Recording continues to state "please wait". Just got disconnected. Really? Need information sent to my home address!

I ordered a tablet ,returned a tablet. I didn't like the tablet and asked if I returned could I have original tablet was told yes but AT&T will not send out tablet at original promotion. Was billed 57.15 and 14.99 for a tablet used one day.

On 11/1/2014 I was offered a new package which included HD Discount for one year. This was verified on 11/15/2014 by rep. Fredlene. Every month I have to call to have my bill adjusted because I am billed for HD. On 2/24/15, rep Ms Mary adjusted my bill but said I will have to call in March again. When I called, (on 3/26/15 at 8.45am) I spoke to rep. Shae who could not help me so I spoke to her supervisor. The supervisor was rough with me, and even said there are no records of the date I quoted and all my previous bills were adjusted in error. She said I should have been billed the full amount since December 2014. As I am sure these conversations are recorded, someone in a senior position needs to investigate why the supervisor behaved this way and confirm whether what I am saying is true or not.

After being a customer of AT&T for more than 35 years, my last experience may as well have been the straw that broke the camel's back. I was given the "opportunity" to upgrade my phone and was glad to do so. I ended up getting the latest Samsung Galaxy S5 Active. Great phone but that's where the "good" ends. When I bought the phone, I was told that they offer a "free" Samsung tablet. Having never owned one, I thought it would be nice to have since it was "free". The 1st one I received lasted about 1 day before it locked up and I had to return it. Once that was done, I received a letter 2 days later stating congratulations on adding this new line and to enter my access info to hollow my charges. That's where the "free" came back to me. I was told that since this is a cell tower dedicated tablet, there is a $10 monthly charge.

I don't need a tablet that tells me the same thing I get on my home computer and smart phone. I tried to return it and it was like pushing water uphill. I had to go as far as calling the Corp. customer service line and ask to speak with a manger. Since the box it came in was accidently thrown away, I was told they can't re-sell it and it was mine to keep. Not a chance. I had to threaten canceling 4 cell phones, a home phone and U-Verse internet. (That's another story since I was forced to give up my DSL which worked just fine. Not any faster and more expensive....)

They finally gave in but they said I had to ship it back in a box I had to buy "since they did not have any in their store. They had 2 on display right there in front of me......They gave me a return label and said have a nice day... Are you kidding? Run fast if you get a similar offer. Go buy a I PAD that is Wi-Fi ready and you don't have to pay a monthly fee. VERY disappointing. I hear Sprint and others will cut my rate in half. I think I need to look at this deeper......

At&t keeps going up with their prices and keep giving me the run around with the type of plan I have, one sale person said I have a month to month, then a other saleperson said it's a year plan. when I call to close my account, at&t want to charge with me $90.00 because I am flee up with their price change.

I received two monthly bills stating that I owed nothing for my ATT Uverse account. I had just switched and moved and so I did not think anything of this since I had payments that were pending. Then the next month I receive a bill for not only the billing month but the previous two months with an "apology" that the billing department had made an error and I now had these charges to answer to. This is fraud and is not correct. I will be addressing this with my attorney in that I have two bills that state I owe nothing for that time period and now I have a bill stating that I have charges from those two billing cycles. I should not have to pay for your inability to run a business correctly.

All of this is because some one at ATT disconnected SCADA data lines that have to be in compliance with NERC/FRCC/DOE, and fines can be levied at my company for mistakes made by ATT?!? The (3) pending circuit installs have been designed. Central Office cards are being expedited and will not be in until late Wednesday. Orders will be dispatched Thursday. As of an hour ago, I was unable to locate the orders in your express ticketing system. This may not be the case now, but at that time the order had a due date of 3/30. It was also pending dispatch and had not been picked up by a tech. This is where my disconnect comes in at. I can appreciate all hands on deck to resolve this, so let’s show due diligence and someone up the chain please call me with answers. I have turned down many circuits and not removed translations or reassign OE’S the same day. New policy maybe? How this happened is not the matter. What does it take to get this fixed before COB today?

In my opinion customer serve at ATT has gone downhill BIG TIME, I dealt with Bill from Rochester NY, a customer service rep, found him to be nasty and rude so I asked to speak with a supervisor, he down right refused my request and said he could help me, I than insisted on speaking to a supervisor and he told me NO he will not transfer me to one. he sia he could help I told him that he didn't help me yet. Comcast had bad ratings on their customer service well I think Comcast got rid of their bad seeds and ATT hired them. I had Epix, the rep told me I didn't have to pay because I had the 450 package, well find out it was a promotion and find I'm paying for it. They say one thing and then do something else. Mind you all the do is show OLD movies and charge you for it, their programing is terrible, I get the movies from Red Box, they are current and cheap to rent, to rent a movie from ATT is $6:00 for something current.

I have been a customer with AT&T for over a year . Almost 5 months ago I was promise a reward card for up grading ..... the funny thing is I NEVER GOT THE AWARD CARD and have been giving the run around with AT&T every since. Now if i held my payment for over 5 months I would have been cut off. They have every excuse in the world as to why the card have not came and even went as far as saying the mail man is keeping it ... FUNNY - I get a monthly bill with no ISSUES

My husband has terminal Brain cancer and we live on a very limited budget. I was with a different carrier and wanted to find a better cheaper plan! I called AT&T and spoke with a present at seven she assured me that she could get me a better plan for less money she also told me that they were having a promo and I would you see the hundred dollar credit for each phone. That there would be a one time fee of 40$ to connect my phone lines but that it would be dropped because I was getting the 200$ credit for the two phones. And my monthly bill would only be 105$ (30$ cheaper than I was paying at the other carrier) I thought wow great deal! Then I got my bill and it was 250$ nothing was credited as a matter of a fact they couldn't even find a promo and if there was one it wouldn't be added to my account for 10 weeks! That's not what i was told in the beginning but since I couldn't even find a promo and her notes I wouldn't be credited that anyway! On top of that my bill monthly would be 125$! I asked to speak to a supervisor but have yet to be able to! I feel very taken advantage of. I came to this company expecting better service. And I've only been disappointed lied to and handed a large bill that I can NOT afford to pay!

Returned a cellphone for a warranty replacement and it was returned with a crack on the screen and the back cover pried off. You can see the tool marks by the SIM card slot. AT&T refused to honor the warranty and denied removing the back cover. Tried multiple times to get this resolved and they wont budge. If you ever have a warranty issue I would try and find a place local that you can take it to because if something happens after you ship it you will be stuck with a $420 bill.

As a contractor I need to schedule a late payment after confirming a date with a representative a day later my service was suspended. I was hung up on twice (no I was not cussing).had I knew they couldn't arrange a late payment I would have made other arrangements. I feel like when they want me to upgrade they are sooooo nice but if I need help the customer service SUCKS . ANYWAY after 7 year so I am changing to verizon.i got lied to and ....well that just doesn't sit right with me.

My daughter and I are At&t customers since 2006 I believe and honestly speaking had unpleasant situations with at&t ever since every few months there's a situation.: However this latest situation have been the worst thus far. I ordered a Samsung s 5 on Saturday February 28th. March 2nd I called to find out the status of the order. I was told by a Representative that the terms and condition wasn't accepted I went on line to accept the terms for the second time. called back to at&t spoke to a associate who said the same thing that the terms weren't accepted I said to the rep that I did and after I excepted the terms a box I believe appear in red writing that said I already excepted it This has been going on for going on three weeks. On Monday March 9th I spoke yet again to the at&t associate I explain to her every thing that has occur these past weeks. She in turn said to me that I didn't have to wait for the online order that continue to say pending I could go into the at&t store and get the phone after I cancel the online order. I took her suggestion and receive the phone

The at&t associate never told me that by going into the store that the price would change While in the store I called online with the help of at&t associate I cancel the order The rep also spoke to the online associate and ask for him to do something I forget what so that she can place the order . what ever it was needed to be done before she could continue with my order. I was charge an activation fee being that I didn't do the transaction on line I was also told by a associated that I could try to call and speak to the supervisor at the location where I brought the phone and ask if she could wave the activation fee I did that spoke to a gentleman who said his name was diamond He was suppose to give the supervisor my number so that she could call me back She was business at the time when I called I can't remember the young ladies name although I have that information on a piece of paper at home. I never received a call .

I called at&t for the last time today March 12, 2015 the associate I spoke said that the order wasn't cancel I paid for the taxes that needed to be paid in order to get the phone, with my credit card and I haven't received my funds as of today 3/12/15 Honesty speaking I should have found another provider after all the negative situations I've had with AT& T thus far. I've done everything I could do to resolve this matter I hope some one from this corporate office will help me resolve this matter and return my money.

I bought a Android phone in February 2015 . It is March 2015 . On March 11, 2015 I was making dinner set the phone down on the counter to fix dinner . After dinner I went back and picked it up off the counter and went to use it . All I saw was lines jumping on the screen . I powered it down and brought it back up and it was fine again,. two minutes later the lines were back . I got in my car and drove to the nearest AT&T store for customer service to see what happened . The sales representative told me it looks like I should set it down more secure . He told me to buy a better secure phone . '

He said it might have a glitch in it . Let it set for a couple days to see if it will stop . The lines are jumping worse . It is a TO GO PHONE . I am very upset and not happy how this was handled . The representatives do not pay no attention and give quality service because it is a TO GO PHONE AND NOT A CONTRACT ! I do not understand that , I pay a monthly bill to AT&T just like everyone else does . AT&T are getting money from me just like everybody else is . He thinks it has a glitch in it and if it doesnt go away to buy another phone . Are you kidding me I just bought it a month ago. I can not run back and buy another phone cause it has a glitch in it !

They are the biggest manipulators and are able to rip you off like if there's nothing wrong with that. I went into the store and needed and weren't able to give me any information or help me out in any way. They have no idea what they are doing.

I decided to go with AT&T two months ago. I bought an I phone 6 plus. The store is 1000 S. Dale Mabry Hwy, Tampa Florida, 33629. The person who sold me was Luis Lopez. We both speak English and Spanish, so, believe me no room for mistake. I was sure that I made all the questions and I understood everything, considering that nowadays they charge you for everything.He was very nice, but turned out to be lied right on my face.

1- the phone wouldn't charge, went to store told him about it. Can't do anything! Apple Store would take care of everything, no questions ask, they would give you a new one. NEVER, it took different visits,and they finally got it working for me ( one day old phone and they had nothing to do with it)

2- convince me to take a tablet home, free try for 14 days,no charge except 10 dollars monthly if I keep it. Did not even open it return it on the 10th day. My first bill came, with a charge of 40 dollars for the tablet, NEVER KNEW, there was a 40 dollar fee for the tablet connection in addition to the 10 dollar monthly..worse non- refundable. They saw in the record I returned it on time, but it did not matter. Luis, lied to me. I spent so much time in AT&T phone to get credit for it, they did finally.

3- now I received my 2nd bill and turns out to be Luis lied to me again, I got a plan 5 dollars monthly for International call to Peru and the minute is 1cent. Why not ? said Luis, For 1 cent you call to Peru, it is a great one!!. So I signed for plan. Now that I checked my bill 58 dollars in International calls, they charged me 25 cents per minute instead of 1 cent. I have spent so much of my time in customer service AGAIN. They would not take responsibility, they credit me 25 dollars but not the 58.

I am so done with them! It is so sad that a company like this, cannot be reliable, accountable, honest, trusted. It is deceiving . I want my money back!! You lied to me.

I been a customer with AT&T for almost 2 years and I do not appreciate and am not satisfied with the phone I purchased back in December 2014. The Samsung Galaxy S3 Mini is not operable at all times and is not functioning and calling when I want it to. This phone is JUNK! I know this phone may have insurance on it but I prefer to get another phone as a credit that I can pay its money worth monthly. I would like to escalate this issue to a supervisor or your corporate because I been having issues with your faulty device that is not worth paying for. I will be in touch with a rep tomorrow and try to get this issue taken care of unless someone can contact me right away. This phone has been giving me a huge headache and problems because this phone will not function. How am I supposed to talk to someone or do something on my phone if it doesn’t work? This phone is accident free its just your performance and quality of the phone that makes it CRAP! I will be waiting for someone to contact me.

I called at&t regarding my bill. It seemed a lot higher this month. (approx. 100.00). I paid $200.00 on 3/4 of my bill and called 3/5 @ 12:00 approx. to find out the extra charges. One extra charge I was told was $59.00 for activation fee for tablet. I was never informed of activation fee. I was told my bill would be reviewed and receive a call back in 30 minutes. Never received a call. Text came thru at 5:30pm saying my account would be credited $40.00 (which I do appreciate) but, no explanation what $40.00 was. I called at&t told that activation fee was waived for my tablet $40.00( activation fee $59.00?). I called again and spoke with Cierra Brown going over my bill and talking about prorated fees. Kept asking if I understood or is this too confusing for me. Asked her not to talk to me like I was the dumb one. I have never complained to at&t before. I have always been treated very nice in the past and appreciative of that. I have been a customer for at least 15 to 18 years of more. I did not appreciate the way this was handled or spoken to. Usually receive a text asking to rate my phone calls and how I was treated not this time? (have always in the past gave very good feed back).

I am writing in reference to the ending balance of $277.40. I have called three times, and of course, cannot understand the representatives. During the December call, the representative was to research the account and get back to me…never heard back from her. This week, I was on the phone one hour trying to resolve this issue but unfortunately was not able to. During this call, the first representative did not have a clue about anything and I could not understand her English. After 30 minutes with no resolution, I asked to speak to her supervisor so she transferred me to her supervisor in California. Again, I could not understand the supervisor, and of course, supervisor did not have a clue how to resolve issue at hand.

At 5:58 p.m. when it was time for her shift to end, she transferred me to “payments” without informing the payroll representative or myself that she was transferring my call. So within this one hour phone call, I was transferred three times, explaining the situation three times, and of course, the payroll representative could not assist me because she only takes payments. This is so ridiculous that AT&T has lost its customer service level of integrity. In the past, AT&T always had superb customer service, which has always been the reason I have maintained accounts with AT&T; however, this will no longer be the case. I have been with AT&T for over 10 years.

The above mentioned account was effective April, 2014. I terminated the account on November 26/28, 2014 because I was moving in with a friend who already had service. My final statement reflects 11 months of early termination fees, which is not accurate. All three representatives have agreed I should not be charged with 11 months BUT NONE have the knowledge or the tenacity to investigate and resolve the problem. It is easier to say they will call back, transfer the call, or disconnect our call. I would like some resolution to this situation so I can move on. I would appreciate feedback or a phone call from a representative who can speak English and rectify the problem.

This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer.

Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.

We needed to move our mother to a nursing home and after talking with a man from India for an hour and a half it was all set up. The day before the move, I called and after another hour and a half with another person from India, I was told they would be there before 6 pm. After 5:30 came and still no one. I called and after I got another person from India who after 30 minutes finally contected me to the install dept where I got an AMERICAN who said I was not even on the books. REALLY? Totally angry...

I have been getting a statement for about two years for phone number 260 824 8071 acct 2113697 with a 5 cent credit on it. I have called every phone number on your statement ...everyone the people I talk to gave me. Been transferred only God knows how many times! I have written a letter to your company. I just want you to KEEP the 5 cents!!! I worked in Healthcare for 25 years ....we had a policy ...small balance/small credit balance policy we wrote off balances like this. PLEASE do this to this account. Working in the billing department of a hospital I know how costly statements are and postage....multiply that by (2) two YEARS ....DO YOU GET THE PICTURE? I am tired of these statements. Because of them we cancelled our landline and we have had it forever. Get your act together. I really would like an answer to this email...and by the way I have been told by several of your people they took care of it and we would not get anymore statements.....they were wrong.

I set payment agreement to be drafted out my account .I call and talk to customers service to stop the drafted because the money would not be in the account.but I told customer service I would go into a the AT&T store and pay the money .I pay the money at the store I call customer service and said I pay the 565.29 that I agree to don't draft my account the is not there customers sad ok miss. Cunningham thank you for being the best of. AT&T.a day later I checked my account I had return check for 565.29 From AT&T l call customers again to stop the draft he say ok miss Cunningham. Today later 565.29 had been. Drafted from my account.l call back to say. I need my back customer service.the first time at&t denied me my money back.i call again and after waiting 20 minutes i got a manager name Abby i had to cry just so she could. Agree to refund my money back. But i had. To go the bank and get statement and fax.it's a week and i have not gotten my money back.i have to overdraft fee. I am very disappointed in at&t i have. Been. Customer for. 10 year and i have internet with them.please help.miss Cunningham.

On 1/2/2015 my wireless was terminated with at&t. As of 2/14/2015 at&t is still auto debiting my account. The last amount was to be between $7 to $8 in a bill sent to me per two of there customer service representive. The auto debit of $31.05 on 1/14 was ok. HOWEVER the $73.38 was taken 2/14 out of my account and has not been refunded. My contract expired 4+ years ago. so there was no penalty. Services was for 12/27/2014 to 1/2/2015. the bill says used 34min INTERNATIONAL in the US and 4 texts INTERNATIONAL in the US. I have never called outside the US. The texts were not pictures so why the $73.38???? I have spoken to about six customer service reps. Two of them has transfer me to consumer cellular my new carrier. I have become so annoyed until it hurt to think about. I am tired and don't to want to think of it. I have permitted at&t to take minute and money before.

AT&T will get as much money they can get when you cancel your account with them. they will have all the excuses in the world why they have added $200, $500 from your account. Believe me they are so good that they will not hear your complaint regarding your account. Tried to fight it but just brought aggravation and a headache. It is not win battle from them. A big company is prepared for everything that they make sure they can get as much money from the customers. In addition, their customer service is the worst service. Now I am glad I left AT&T and will tell all my friends and families t get away from that company! Now I am stuck to be paying $581.90. The only thing to resolve the problem is to pay it in full and if not it will be forwarded to collection agency.

I submitted an issue on Saturday which finally after 7 months a ticket was created. I was told someone will follow up today (wed). I called the tech support department to find out, and the person who answered the call stated she has no information. i asked her to contact the department that is working on this ticket and she said she has no way of contacting them. Understand, i've been going through the same issue for 7 months and changed out the phone 3 times and got 2 new sim cards. It was obvious she was reading her dialog book, so i asked to speak to her manager. Her manager would not come to the phone and delivered the same message this woman just gave me which was they have no way of contacting this 2nd tier department. I asked for this manager's name and id number and the woman said it was against policy to give out such information. How is anyone going to submit a complaint or a compliment if basic information cannot be handed out? The only information I was given was this manager's name (who refused to get on the phone) is Christina.

I ask you this: How does such a large company not be accessible to different departments? Why is it that the wireless customer service department have the worst employees who does not or cannot assist? Why is it that the wireless customer service department have under trained and rude employees?

Don't tell me that the day isn't over. There is 2 hours left in business hours. Again, 7 months of the same issue and it's taking AT&T this long to TRY and assist me?

My complaint is with the ATT store where I purchased it. 1521 Olympic Blvd. in Walnut Creek, CA. I went in to purchase a new cell phone. They told me that if I went wireless with my HOME phone that it would be cheaper - 15.00 CHEAPER. Also told me that I would maintain all the phone services...caller id etc., the metro plan etc. All this was not true. There was no caller ID and the wireless was costing me 6.00 MORE per month. I immediatly went back to the store with the wireless router and told them they misled me and to put EVERYTHING (phone and internet) back to its original state. I was 10 days without phone service and had to use a hotspot for my internet connection which was very spotty. They assured me over and over all would be taken care of and would also take care of any extra charges - so far the extra charges are 145.00 but haven't received all the bills yet. So now I have two internet connections and being charged for both. I have emailed them repeatedly and left messages with the manager and the case worker assigned to my case. NO ONE has responded in over 1 week. I told them yesterday 12.15.12 they had 24 hours to get back to me before I file a complaint. They did not live up to what they said they would do and I am left hanging with the mess and the cost. I also asked them for compensation for this whole thing and received NOTHING. I need them to fix EVERYTHING and take care of EVERY BILL that I have incurred.

I want to complaint about stonetown store in San Francisco I went there today 11/01/2012 to activate my iphone 5 first when i got there the young lady by the door stop me to redgister may name for waiting list and she asked me where did i buy this phone look like interigating me so I told her nicely I got my phone by mail so I told her about her customer service she didn't like it so after a while when the tech person arrived he approched very rude like (wise guys) and he asked me why i didn't activate my phone on like which i didn't know and during to activating I nicely ask are you guys busy these days he repied very rude with customer like you we are very busy that was really rude this is in my mind all day I think thats why they are there for if they don't want to do any thing any body could work there and I think the tech and the lady on front were related to each other so this people need to talk if will let go they think they can do any thing and no one watching them.

I went ATT to ask about my bill, one of the sales consultants had bad manners and he looked impatient. I am very dissatisfied with his assist.

His name is: Derek , Job title: Sales consultant Date: 02/25/2013, about 6:15 P.M.

Store location: 5180 Stevens Creek Blvd #30, San Jose, CA

Called cuts.service to cancel service was transferred to a specialist which talked me into a plan that give me and my husband one smt.phone and one simple phone which would be used for simply talk only. Was told to go to cos o or wallmart to get the second phone cheaper I agreed to a 66.00 plan monthly price for everything.

Went to store was told by a agent zach in store on 2nd st. Hickory that I was lied to my plan going to cost 85.00 per nth without the second phone told me to call cuts set to get fixed was assured that I could go back to orig plan if I wanted called cuts serv switched to spec.agent again and was told my plan was going to cost me 109.00 per mth to my shock I asked to cancel the acc. Was then told locked into 2nd acc.could not drop eventhough was told had 14 days to cancel from the delivery date of the phone.

I asked to speak to a manager was told no manager could help me had to go to this site and make a complaint.been with t-mobile for years even stayed eventhough no phone and up grade without changing plan I feel like I have been treated like an edit like I don't know what I was told and definitely not the case well educ and worked for AT&T. Cuts serv for years know exactly how thing work I was cheated and definitely lied to.i have always stood up for t-mobile look what I get for it.

I hope my faith will not be completely broken I hope this mistake can be fixed and faith restored.I tried to talk to Bridgette to rectify the problem did not get anything from her buti have to keep the contract even though was told have 14 days to change back. U probably get all time I have not lied please help, if I could afford would love to keep things as is just not an option layer off work cannot afford. I know you're company has not built on lies and deciet, Please help you"re loyal customer,cantwait to hear from you.

Been waiting over a month and nobody can or will help me get a phone that I want. And it's just a talk and text phone. No internet! I am sick and tired of people not wanting to help valued customers. Been with ATT since 2006 and this is the worst I have been treated. Called 6 stores and nobody had the LG xpression. One store found and got it in 48 hours but I couldn't pick it up right away, I WORK! But they refused to hold it over 24 hours after I've waited over a month! This is customer service? I tried calling to order it online and nobody knew how to do it online. I was on the phone with them for over 30 minutes because they could'nt figure out why I could'nt get the discounted price. After being transferred to different people and being put on hold numerous times. I finally got pissed and hung up. They were nice but not trained properly. I am starting to shop around for a different carrier. I'm done fighting and nobody seems to care or want to help.

Really AT&T??? Really?!?! I ordered services for my land line and Internet on November 17th to be installed on November (Monday) 26th between 2pm and 5pm. I received a text message on the 21st asking me to confirm the same date and time and I did. I received a 2nd text message on the 23rd requesting another confirmation of the date and time. I confirmed it again. Then came Monday, November 26th... Waited, waited, waited... No one showed. Called the number I was given when I ordered my bundle and checked with the automated system. The system confirmed that yes, my service was scheduled for Monday, November 26th between 2pm and 5pm and since it was after 5pm the service should have already been completed. I make my appropriate selection to speak with a representative and hold on the line. A man answered speaking very broken English. I could barely understand him and had to ask him to repeat himself several times. He told me that in his system my installation date was for Tuesday, November 27th between 8am and 11am. I informed him his system was incorrect and that I received two texts messages on two different dates confirming my date and time and even the automated system has the correct date and time. He argued with me that I was incorrect and that those dates and times were just my activation dates. I told him no, I spoke with a live person when I scheduled this and that those dates and times were confirmed many times over as my installation dates. He continued to argue with me so I requested to speak to a manager. He told me he was with another customer and I told him I would hold. After several minutes of back and forth, him telling me his supervisor was busy, me telling him I understood that part and I would hold anyway, I was finally placed on "hold" to speak to a supervisor. The line disconnected when I was placed on "hold." I immediately called back and spoke to another man, who also did not speak English that well, and I gave him a short version of my problem and asked for a supervisor and was connected. The supervisor, also speaking very broken English, repeated the same incorrect information as the previous gentleman and basically told me my only option was to reschedule. Not pleased but needing my services I complied. I made my original call at 4:45pm. I was transferred from call center to call center, department to department and placed on hold by SEVEN... SEVEN different people, not one person spoke English well, between 4:45pm and 7:50pm attempting to reschedule only to have the last person I spoke with ask me to repeat my last name just to find out they weren't even dealing with the correct account. Even though I repeated my information several different times, I guess the language barrier from not speaking nor understanding English that well had something to do with them not understanding the information I was giving them. The last person I spoke with had me on hold so long that she finally took my number and said she would call me back. She never did. The next morning, bright and early, at 7:45am I start my phone calls again. It took until 10:15am to finally get my installation rescheduled for Wednesday, November 28th AFTER 3pm. I get home from work at 1:55pm and on my door is a note from the technician that he was sorry he had missed me. The phone number he was given to contact me was incorrect (language barrier???). I called him back and he said he was at another customers house waiting for her to get home because they had given him, you're gonna love this, the WRONG TIME... He said he would do everything he could to get back to me today because this happens all the time and he doesn't understand why the call canters always screw up dates and times. Perhaps it's the breakdown in communication because these people don't even speak English. Outsourcing may be cheaper but it is NOT very efficient. I received a 2nd phone call from the technician and he said I had to call AT&T back again because now they had placed a hold on my installation because I missed our appointment time, which was not our appointment time at all. I refuse, I REFUSE to go through another several hours of transferring and holding to get the service I requested. I did call, however, to cancel my request as I will be using Verizon. You should strongly consider sending a quality control team to whatever country you have outsourced your call centers to and see if they can assist your call center employees in un-wedging their heads from inside of their asses. I apologize for the language but you tell me a more fitting wording and I will edit my comment. I have NEVER had an experience like this in my life. I have moved all over Texas and Louisiana and set up many phone lines and Internet lines and cable in my adult life and have NEVER dealt with such incompetence. I would never recommend AT&T for home or office service to anyone.

Our wireless Internet had slowly been decreasing in reliability and power. We used to be able to run a PlayStation 3 and all our computers with no problem. But now the Internet connection is about as strong as a price of grass. It drops connection and when we do have connection it is fucking awful. Now it is your job to provide us what we pay for. And we have not had any change in payment. So unless you can boost our service or cut down what we pay, I demand reimbursement from you idiot providers. And don't give me that bullshit in saying that you can not provide us with any better service, because the streets next to us have better service. Again, fix this damn problem or Give Us our money back because frankly this is awful customer service and it rediculous to treat your customers who have been with you for 4 years like the shit you are treating us like.

Sincerely, a pissed off customer