AT&T Complaints Continued... (Page 2)

1391+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
20

A whole joke. They only work with you under their terms. No sympathy or understanding at all. And I’ve been with them for years!!!!

20

Hello, I decided, after 20 plus years with Sprint/T-Mobile to try AT&T, given a new location opened up from my home. I was able to swap out my phone for the new S22Ultra in July 2022. I am a faithful customer and believe in great customer service. Easter Sunday, my phone would not make calls, receive calls, sent/receive text messages, however, I was able to use social medial and log into my bank accounts.
1. I called customer service, was told my sim card was bad and I would need wireless network to connect and have an esim card issued. I was outside of my home and was scheduled for two appointments, two different locations and both locations were close. 2. I called back once home, on EASTER SUNDAY and spoke with Pamela, was her name. After about 1 hour or more on the phone, I was told, their was fraud on my account and a manager was not available to override this "fraud". I should expect a call back on Monday or I could go in to the nearest AT&T store. 3. I went to the store near my home, the sim card was replaced, I made a call. I arrived home and my phone would not make a call or sent a text. Back to the store, to call customer service because I have not working phone at home except my cell phone. We call customer service and they try and trouble shoot and advised me I need to be HOME to receive a call and trouble shoot. Well, no other phones at home. I locate a phone and the representative, Jade, does not call me back after texting with her on another phone. 4. Meanwhile, Monday, afternoon, Pamela, the rep I spoke with on EASTER SUNDAY, advises me there is a "Network outage" in my area and it will be fixed in 5-7 days. She will issue me a credit for 7 days and would call me to see in ONE WEEKS TIME if I can use my phone. Wow!
5. Back to the store I go, I speak with someone from the AT&T stores phone, they confirm THERE IS NOT NETWORK OUTAGE in my area. My son is now home, he has att and his phone works perfectly fine. 6. I forgot, I requested to speak with a manager at some point, Monday evening, Allan is his name. He advised me, he will send me a replace phone, I go to Att.com/claims, confirm the claim and I should have a phone in 1-2 days, sending priority and an email with tracking number. Meanwhile, he tells me to visit UBREAK for a diagnostic and see if they can help repair the phone. 7. My phone has several errors per the diagnostic, I have the report, I cannot upload it from my gallery because my phone does not work. 8. It is now Wednesday, I have no tracking number and no phone. 9. Back to the store, they advise us to call customer service again, once my info was provided, the rep hangs up on me. 10. Back home, to beg and borrow for a home, I spend 2.5 hours on the phone yesterday, ONLY TO CONFIRM there is no claim for my phone with Asurion. I explain this above debacle to the reps and finally, another claim is processed, I go and confirm the claim and after the call. The rep tells me, "oh, your phone is under Samsung warranty". You will not get a phone from us, let me transfer you to the warranty department. 11. I speak w/ Warranty, they submit the claim, I have a tracking number which DOES NOT WORK and CANNOT TRACK my package. 12. I has for higher support, I advise them of this debacle and advise them I am disgusted, embarrassed, annoyed, frustration and repulsed by the lack of true concern and care for a newer customer now with no cell phone service for 4 days. They cannot release me, I can pay the 900 and I can go elsewhere if that is my preference. Is that all sir? Is that all you can do for me Justin, ID FZQ9? Ok, thank you. Today, Day 5, no phone, no way to track a second phone which was allegedly shipped. 13. Back to the store I go to see if they can confirm a shipment, can I upgrade, do they have a loaner phone, what can they do? Michaela, the manager allowed me to use the phone and asked the reps to please assist me in order to retain me as a customer. Today, still not call from Jade, the rep, who does text my phone, which I can periodically receive, however, I cannot respond and do not have a way to call her give MY ONLY phone is the phone I believed would serve as my primary phone.
All of this to say, I am utterly, completely and whole heartedly sadden by the way ATT and the reps have handled this matter. I was lied too about a network outage, hung up on, bounced around, lied to again about a phone which was never sent, yet, today, Day 5, no phone .
I intend to honor my contract to pay for a phone that is no working and I will be leaving ATT to a provider which values my hard earn dollar and it's customers.

20

I Nasir Lee has been with at&t close to twenty years, I never had a problems with your company.
Very satisfied, you always acknowledge and appreciated me being along time member which I appreciated.
So many people I know switch companies over the years that started out with at&t I never switched or thought about
It because you were always a great company as far as I was concerned you were always fair with me and my family.
I always paid my bill on time no problems at all.
Now I am very unhappy with your company because I was lied to and treated very unfairly. This happened because I trusted at&t
I never expected you all to lie to Me and My Mom and now I can not afford to pay my bill. We don't want charity we only want
To be treated with respect so that we can afford to pay the bill like we always done. You can check my records I always paid my bill
Been with your company a long time I don't want to leave just please help me and my family so we can afford to pay the phone bill.
We were told one thing and that wasn't the true and we were told we should always read the fine print and we admitted we didn't
We had no reason not to trust you because you were always trusting and we trusted and we are in a position that very stressful right now.
So we are reaching out and asking for this to be corrected so we can afford to pay the bill. The way it is now we can't afford to pay the
The bill. We don't need ACP program we just need this taken care of so we can afford to pay the bill please Sir/Madam.
As I said we don't want charity nor are we trying to avoid paying the bill however we were lied to and the end results for us is
Sad and very stressful!! Could you please look into this matter for me please!!

Thank you
Aqeel Nasir Lee, Virginia Lee

20

We go to Arizona every year and rent a home there. Over the past 17-18 years the owner supplied TV, Telephone and internet. She told us she would not supply the services this Nov 2022. She was still named as the person with DirTv. She phoned in Oct 2022 and said that all she wanted was Internet and phone. We contacted them and gave our credit card number for the two services.(Century Link)
We found out that the TV was installed by mistake (on DirTv side). We called numerous times and was told that they were told by Margaret Court to install the TV. Each time they said she did and the mistake was on our end. After a few more times I asked to speak to a supervisor and was then disconnected. We tried again and finally got one who said that we would have to cancel the account. But would still have to pay the amount $275.11 and $23.00 (for something else). I asked to speak to his supervisor. This man said he would have to check the recording to make sure it was not our fault. After a period of time (weeks) he said he was very sorry and yes the mistake was on their end and the TV should not have been charged to us. He said there would be a check in the mail. Never got a check! After numerous calls again to DirTV which some of the people helping us were very rude. We were being told our account was cancelled and they could find nothing. I again talked to a different supervisor and went through the same cramp as we had numerous times before. I finally asked for his supervisor and after a long call he said he would fix the problem and send us a check. I told him we would be leaving in 2 weeks and he said no problem the check we be there (14623 West Yosemite Dr. Sun City West) in 10 days. He also gave me a reference number if there was a problem
Ref# 1-254025044875R2. There was no check! I called and they told me there was no
Ref.# 1-254025044875R2 and that are account was closed I would have to contact AT&T. Online.
I went online and found out I needed an AT&T card. I DON'T HAVE AN AT&T CARD!!!! So I could not talk to anyone.
The carp you have put my wife and I through is atrocious. I have since looked up complaints for AT&T and see you are very aware of the problems at your end and either you are telling you crews to do this or, you are not willing to fix your problems. I would like to have this resolved asap! I am in Canada now.

Dennis Campbell
82 Highland Way Sherwood Park Alberta Canada T6L4W1
780-417-2119

Arizona address 14623 West Yosemite Dr. Sun City West Arizona 85375

20

I booked an appointment to have assistance to switch my iPhone 13 to iPhone 14. I showed up 10 mins early to the store and they said I needed to trade in my phone AT&T wouldn’t accept now bc I purchased my new phone though AT&T. Then they said they couldn’t transfer my phone bc of “unstable WiFi network” But don’t worry come back if any questions. I went home tried myself to get an error message an hour later saying my sim cannot be transferred and to call AT&T assistance. This is the most awful experience I have had with a phone company. Why does no one care anymore?

20

I had property damage when ATT went into my yard without notifying me. I put in a claim in March and was told I would get a credit reimbursement on my next statement. When that didn’t happen I was informed that none of the four different representatives I had spoken to had lied to me about turning in a claim for me.
I spent yesterday on the phone again being transferred and disconnected while being placed on hold but I finally got a risk management claim number and was told to call back today for an update.
I spent two hours on the phone today and they said I would be transferred to the risk management help desk for a status update but Wes once again disconnected while on hold.
ATT has the worst customer service I have ever experienced and I am believing the company wants me to get so frustrated that I will just give up on being reimbursed for my property damage.
I need someone to contact me about my issues. “

20

In November of 2022 I upgraded my iphone from a 12 to the 14. ATT sent me the shipping box. I went to USPS, followed all of ATT instructions, dropped off the box. I had a receipt at the time....but after 4 months of not hearing anything I threw it away. 4 months later ATT charged me $366.59 for not returning the iphone that I dropped off at the USPS. Again, 4 months later I did not have my receipt. The post office cannot look up the package by my name and ATT does not keep records of labels shipped to individuals, but they expect a customer to hold onto a receipt for 6 months. Shame on ATT, thank you for making it easy to start researching my next carrier as I do my phone, internet, and cable with you.

20

Have been without internet for 4 days and AT&Thave shown nourgency whatsoever in getting the problem fixed. I SM DISGUSTED

20

If there was a minus 5 AT&T is still earning that award as of this moment! We are a small Florist business that relies on our phones to deliver daily business from our customers. When they don't work our overhead continues with any income! We had a conversion done from Spectrum which gave us good service for years at a higher cost. AT&T wooded us with a lower cost and better-expanded service well that was just a lie.
They were working for a short time until we asked them to turn off Call forwarding now none of our 4 lines work.

20

False advertisement. Several managers provided misleading information regarding plan fee and once I’m locked in, plan increased and no longer the price being offered during the holiday season. When asked by different management/representative to explain the reason for increase, I am being told different reasons.

20

Awful service. Have repeatedly called about static on the line or no phone service at all. Call waiting time is usually over an hour. Website does not work. 93 years old and rely on my home phone and most of the time it does not work. Awful support and service.

20

If there was a zero, I would have picked it. You increased my Uverse by $12.00 in January. Now you did another $53.00 increase in March. That’s $64.00 in 2 months. I will be looking into canceling my service with you and switching Xfinity. This is absolutely ridiculous.

20

A tornado came through Griffin, GA in January 2023. There was much damage to power and communications lines. I have made calls for repairs to phone, but to date, there is still much noise in the phone lines. It is becoming irritating. I have been an AT&T customer for many years, If the problem is not resolved soon. I am seriously thinking about going to another company for my landline service.

20

Internet is constantly going down. Each time it does we have to use our mobile phones to call att and use data because no internet . We are paying for no service. Have had att come out and it works for a day then down. Down all morning again and no service until Monday, 3 days away. Our mobile account is separate from our U-verse acct. But we may go over our data because of no internet. Would like a credit for no service and no charge if we go over data limit.

20

Associate did not disconnect service when requested; nor did he take notes, on march 3, 2023, what I called mar30 I was informed that the service had not been disconnected and they would do it. I spoke with a supervisor who said she didn’t believe what I was saying and couldn’t help; me and that I had a balance to pay.$157. I am definitely disappointed I have had there service at least 7 years.

20

My ATT&T Yahoo Email has frozen almost every night and now at all hours during the day. I am losing business because of this and am extremely unhappy about your supposed follow throughs.. You make it impossible to talk to something other than a damn machine that has no clue. Please get your act together and fix this. I am NOT the only one with this problem.

20

I have been trying for the last month to get my elderly neighbor a landline installed in her home Kathy Davis 1107 E. Sherman st. Marion Indiana 46952.! Constantly getting transferred to different department! 2 weeks ago after talking to 4 different CSRs a lady who finally spoke English said she made the request and within 24-48hrs would make contact to schedule installation. Never happened! Called again today they had no record of the order even being done! Today was on my phone with 7 different CSRs! Ridiculous! Kept transferring me and finally got a lady from Michigan. Transfer me again to do credit check and the order. This lady kept saying she had to get permission from her supervisor to do it. Came back with same story,but she said she was going to get the order it expidited immediately. They would call within 24-48 hrs. No new phone# or account number. So it will probably never happen! It’s very poor customer service to first of all put CSRs that can’t understand English or speak it! And continue to spend hrs and multiple transfers on the line to get service! FRUSTRATING!

20

I recently upgraded 2 phones eligible for your trade in program. I was informed by the specialist that I could drop my iphone 8's in at any store. I upgraded to the Iphone 14 and stopped in at the Mentor, Ohio store to drop them off. I was the only customer in the store and was told by both manager Tyler Kline and sales consultant Kevin Corrao they would not take possession of the phones due to liability issues. At no time did either of representatives move from their kiosk position to greet myself to explain any of the policies and were extremely rude with their lack of response. Both representatives continued to play game son their phones the entire time I was in the store. This is a lack of transparency on the part of ATT and potentially an engagement in a bait and switch program to have customers upgrade with the understanding they will receive a discount upon return of the original phones. It appears that ATT has an understanding with their store managers and sales representatives to refuse acceptance of trade in phones thus complicating the procedure with the goal of frustrating a customer to the point they do not turn the phones in and receive the appropriate discount. I have attempted to call and report this situation and spoke with 2 other representatives as well as now am awaiting a manager call back. I am distressed with the level of customer service ATT is providing in this instance and will seek all applicable measures and remedies. Tyler Kline email: tyler.kline@allianceatt.com and Kevin Carrao email: kevin.corrao@allianceatt.com. I await your timely response and remedy.

20

I bought a new iPhone 14 pro online when it was first released. it arrived to me late September and when it came in I had already bought one from Apple. I took it in its sealed shipping wrap unopened to AT&T store to return, which they declined to accept stating returns can only be done online. I chatted online with a rep and they opened a return case September 30th and provided me with a return label. I returned the device unopened and tracking shows it was delivered October 8th. I have been getting billed monthly for the device that was returned unopened. I chatted online with AT&T about this multiple times and they give me a different excuse everytime such as I was outside of the return window. if I was outside the return window, why did you accept the return? why was the device not returned back to me? why am I being charged monthly for something that is in your possession? been with AT&T for 13 years and this is horrible and. I will be moving on to a different carrier.

20

We went today A&t store 1054 Harter parkway we got bad experience the employee name Jose don’t know how to speak with customer he got too much attitude

20

The whole process of getting a cell phone from this company has been stressful. It literally took 6 days to get the service started. They cancelled my order 3 times. I’ve gone to multiple stores where the staff was unhelpful and extremely rude. No one has the ability to properly explain why anything is happening and one even mistakenly cancelled my order and told the rep on the other end it was because we no longer wanted the service. I asked him multiple times “why are you canceling, why did you do that “ he couldn’t explain to me what he did. Then he says we gotta start over. This was day 6 of going through this. Finally we are here to get the phone after we were told it was processed and ready to go doing a analyst check. This was by far the most aggravating experience imaginable. Let me mention the first store experience where the young man who was assisting couldn’t answer the most basic questions. He left multiple times 10 minutes at a time asking his manager questions. You’d think by the 3rd time he came back to her help she’d come out and help him. Then the 2nd store rep saw him struggling,but he chose to sit and watch a baseball game. The manager finally came out and sat at a table having a very loud private call. Not long after her boyfriend appears from the rear of the store with a little dog and through all of this I’m being told to leave the store because I had questions and could not understand why my order was cancelled by him without asking me first . Awful awful experience !!

20

ATT Account Number: 250188932

TO: ATT Executives / Headquarters

RE: ATT Internet Issue

I am writing you because I exhausted all my options for dealing with ATT technical support.
On Tuesday, March 21, 2023, at about 6:30 pm, my vacation home internet went offline. Vital security equipment that helps us monitor the home while we are not there was disconnected. I called technical support, and I was told they could not contact the modem and required someone on-site for a manual reset. On Wednesday, March 22, 2023, my wife left her work, drove 1 hour to our vacation home, and tried a manual reset with ATT technical support on the line. The agent determined the issue was outside and scheduled a technician for Thursday, March 23, 2023, between 8 am to 12 noon. I requested a day off from my job and drove two hours through traffic, arriving at the home around 0730 am. I waited and waited for the technician to show up. At 10 am, I called technical support, and they told me the technician is in on his way and would arrive in about 30 minutes. At 1130 I called again because I was waiting for someone to show up. Finally, at 12 pm, a technician called me and told me he was on his way. At 1215 a technician with a marked ATT van stopped in front of my home. I explained to the technician the issue, and he told me he was an "Inside Technician," not an outside one, and he did not know why they sent him. He also stated that he knows that ATT's internet is "not good around here" and suggested another company. I asked him to contact a supervisor and have another technician who is able to work outside come and fix the problem. I walked inside the home, and by the time I came back out, his van was gone. I called him at the number he called me from, but I received no answer. I sent him a text message about the supervisor contact, and I received a message from him about 30 minutes later telling me he opened a ticket and that another technician, which is qualified to work outside, would show up in a few hours. At approximately 2:30 pm, another technician showed up. I explained to the technician the issue. He looked at me, and in disbelief, he stated, "well, I'm an inside technician; also, I don't know why they sent me." I asked him to contact his supervisor while on site and request an outside technician, but he stated that he did not have that option and would open a ticket. By now, I had been waiting at the home since 730am, and because the internet is so important to my home security, I decided to wait and not even leave to buy a bottle of water, so I do not lose the appointment. Since there was no help from the second technician, I called technical support again. I spoke with several people who continued to tell me, "Nothing to worry about," and that they will fix it by 5 pm. The experience of calling customer service is exhausting; sometimes, I wasn't sure if I was having a conversation with another real human or a robot. At 6 pm, I called technical support again, and I was told another technician was on his way, but nobody showed up. I called again at 7 pm, 730 pm, and 745 pm, but I need help getting an answer other than not to worry about. Hours and hours on the phone without any resolution. At 8 30pm, I spoke again with a supervisor from technical support who told me the technician would not be able to show up today, and he did not have an estimate. Please check all the events from Tuesday, March 21, until today and find a solution for my issue. I understand that, as the first "inside technician" suggested to change the provider is the best option, my time is limited. Please advise of a possible fix to my internet issue.

Sincerely,

John

20

Residential work was conducted in our HOA and left in poor condition after the work was completed.
The neighborhood is: Briarwood HOA in Midland Texas 79707

20

Greetings. My name in Lillian Lewis (under the account name Melinda Lewis, who is my mother), and I am a SSG in the US Army. I have been on orders and stationed in Europe since 13MAR23. It is now 22MAR23. After various attempts to login to AT&T from the installation computers, and several times being told I had to wait 24 hours to try again, I finally got a hold of a representative who put in a request to unlock my phone. My phone is not yet paid off but I fit the requirements for the Service Member Civil Relief act, which Hanz, (the representative who put in the ticket) confirmed. I also requested that after my phone was unlocked I would like to put my number on hold to get it back in 9 months. This was on 17MAR23. I had previously sent an email to the military team email with a copy of my NATO Orders stating that I am in the Army and will be in Europe. I checked up on this email and attached the orders once again. I received an Email from the team saying I needed to attach my Orders (Which were already attached to the previous two emails). I replied with it attached again and chatted with a representative which ended in my speaking to a floor manager named Bhargav about how my unlock request was denied but my number was removed from the plan (meaning I could no longer make calls to AT&T, hence the chat). Bhargav took my issue and complaint as feedback and assured me he would email me with the new ticket stating that my issue would be handled, this was on 20MAR23, at 1742, ET. I chatted the next day at 1319 ET to a representative named Chloe who's exact response was, "I have checked with my resources and see that as you have chatted with the manager, your device will be unlocked by today evening. Please be assured about that." I confirmed that this was Central Time. Today, now 1114 ET 22MAR23, the exact opposite of what needed to be done has occurred. AT&T reinstated my number to the plan and denied my unlock request status. And to make matters worse there is no way for me to submit a new request as that one is still denied. It has been 9 days of no access to my Soldiers which is completely inaccessible and no representative has been helpful. None of them even seem to understand what the Service Member Civil Relief Act is. I cannot attach my orders to this complaint as a file but I have included a screenshot of them.

20

Poor customer service. I scheduled an installation appointment four times and the technician never showed up! I'm so frustrated. Never had any issues with ATT before. I'm a long time customer. More than 10 years. This is absolutely ridiculous!

20

AT&T at Costco gave us a written quote to move from T-Mobile at price 'x' a month and when real monthly bill comes, neither the monthly recurring charge, nor promos to move from T-Mobile to AT&T match the promised written quote. As a consumer, I have made at least 10 calls to AT&T, have visited Costco booth 3 times and none of them are able to standby what was promised - they all keep apologizing and agree that it was a mistake and yet no solution. I feel this is a clear theft and scam to attract customers to move from other telecom company and worst thing is we cannot complain to any legal entity. We as customers are suffering with service provider monopoly and they are doing these scams without any fear of law. They are simply thieves who should be behind bars like any other criminal.

20

I was told $800 credit towards new purchase iPhone 14 then when I returned to get credit for my old iPhone they said the girl was new and was wrong because small crack in screen. I clarified at purchase that my phone had been cracked and the lady said that wasn’t bad. Now I’m only getting credit of $350 and they do not want to honor what I was told even though I had witnesses. We purchased two phones yesterday and were still told no.

20

Someone fraudulently added a 3rd line to our account. It was not authorized. We paid by direct debit and it was paid 3 months before we discovered it. I have spent hours on the phone explaining it to many different levels of employees. We have driven a total of 160 miles to corporate offices that did no good. We are owed 256.00 and they are not cooperating in returning our money. I got so upset when I drove 80 miles to change my pass code and again to verify my identity. Then they couldn't figure it out even after all that. My blood pressure is high and I'm looking to hire Beth Dutton. The corporation commission is my next step. Needless to say we are not with att anymore and will never be. We were with them close 30 yrs and that means Nothing to them.

20

I asked them NOT to keep my credit card on file after paying a bill for someone else and they did not take it off. The individual used it again. I told them several times.

20

Started with your company in Nov .2022. Having billing issues that have not been resolved. Been on phone for one hour waiting for a supervisor. Billed twice March 2023. Have not received credit for returning my Android phone. I am ready to give my cell phone back and get a new carrier. Needs to be resolved now.

20

I discontinued service for AT&T Fiber Internet service effective in September 2023. Subsequently I received notification that a refund would be sent via "prepaid debit card..." This notice was dated Oct 10, 2022. It went on to say "If your refund is not received after 60 days from your final bill date, please visit resolves.att.com to submit a refund request. If you have any questions, please call AT&T at 800.288.2020."
I did both and was instructed to call another number 866-299-6824. I was told that the visa gift card was sent on November 7, 2022. It was never received.
On January 6, 2023, I filed a claim with "Carol in Chicago" for a replacement card. The case reference number is 2301060807.
On February 8, 2023, I spoke with Keshana (sp?) wh confirmed that a refund was sent to my current address.
On March 10, 2023, I called again and was transferred to people who could not find my account and were thus of no help.

What more do I need to do to get me $45.00 refund?

20

Leonardo M At the ATT store at 2420 mission at San Francisco was very incompetent to the point of maliciousness. He told me I had to surrender my trade in phone immediately because it was “already in his stock” but failed to make sure to transfer my SIM info to my brand new (AND EXPENSIVE) phone! I went all the way home without my phone navigation thinking I just needed a code in my laptop email and found out I had no way of activating my old number on my new phone!!

20

Locked out of an email account due to hacking. Can not use phone or email to reset the password. AT&T will not reset the password over the phone. AT&T will only send a physical letter with the new password through USPS with no expedited shipping. During which time, if anyone tries to access the email account (the hacker) the new password being mailed will be void.

They can change the information on the account to change the number and email, but this process takes THIRTY days. The site for resetting the password says "CALL". Support says you can not have it work through calling, it only works through TEXTING.

Information is contradicting itself.

Also, it has been around 72 days, the information has not been updated.

We needed access to verify who had been contacted during the hacking situation so we could properly warn them.

Can't warn anyone after around two and a half months of no help.

40

I filed a complaint last month to get my billed corrected and again this month they are charging me for Uverse I canceled back in Dec!
Also, received confirmation that I returned my equipment and you received it. Getting charged $150 for that. No ONE in the billing Dept can seem to get this fixed or taken off my bill. They don't understand anything about the problem and keep sending me around to differ dept. My bill is all messed up!

I am retired Mgr and I hate to know you do this to our outside customers

20

I’ve been with att for most of my wireless life. Been paying over $100 a month for a single line. For the past two years I started to have issues with data/streaming as well as calls com8ng through. Called them a million times. Not once was anything done. Not once was I offered a credit for all the times my phone would not work. Finally, I get a hold of Brett. Who tells me, to go to another service. Have done everything I could to stay with ATT. But when your employees tell me to go somewhere else. I think that’s crazy.

No loyalty what’s so ever. Disgusting.

Lana

20

We all left AT&T from our family plan and went to other carriers. 5 of our family members are living happily ever after without this hideous carrier, but one of us, my epileptic son, has a locked phone. I have been on the phone nearly every day, sometimes 6-9 hours total a day for 6 weeks, trying to get this resolved. This has been one of the most stressful, exhausting problems that I've ever experienced. When you call, you get transferred from one person to another to another, and if you're lucky, you won't get cut off so you have to repeat your problem over and over. Today, I was instructed to go to a corporate store to get the replacement phone activated that they sent me. I got there and they couldn't help me because AT&T had blacklisted the phone. I literally had a complete breakdown in the parking lot. I was screaming and crying like a lunatic. They finally broke me. I am sending the replacement phone back. Now, I have a brand new AT&T phone that I paid off to the tune of $1200 that can't be used on our new carrier or any other for that matter. My mind has been blown. I hate AT&T! After 7 years, this is how they treat us...although this is how it's been ever since we opened an account. Lesson learned.

20

Absolutely terrible service regarding fraudulent purchases made against my account at the beginning of December, zero communication from fraud department despite around 8 hours of text and phone communication. ATT has some great service reps but continue to send me to the fraud department that you cannot speak with or get resolution. My bill still continues to be incorrect!

20

I have never beef treated as rudely as I was today at att store on golf and mechanical

20

All our services went down on January 27 to 30. Tec person came out and told us squirrels got into equipment. All up and running on Tuesday. Then on Saturday February 4, at 1130am. Same thing happened. The bots who run interference keep saying things will be up and running in 24 hours. REALLY? We are going on 3 days and no one can tell me exactly what is wrong and time frame of when it will be fixed. As of this writing still no resolution. This company is terrible

20

I was told i would get a call friday last week as my issue was esclated. I never got the call and no callis in my logs. I want a call explaining my issue.

20

i have been working with escalations since mid December after 6 months of trying to get my account properly adjusted when a third party AT&T representative not only lied to me later ignored my message that i was not interested in the service.resulting in over charging and now being told one phone is not even returnable but i am still awaiting a response and credit of phones that were supposed to be free yet i have been paying for them since JULY    in the past seven months i have made several calls to the billing department who told me they couldn't do anything i had to go back to the BJ's wholesale and find the sales rep and have him correct the issue.  The Bjs is 45 minutes from my home but after 3 trips and failed attempts I was finally able to obtain this employee's supervisor.  I have been working with her since ealy December and she connected me with escalations who finally again after MANY phone calls approved the phones to be returned... The phones were returned to at&t on January 6th and sat at the doc until i had to call in on January 18th to get them processed.  I was told it would take 1-3 business days to get an answer.  It's now January 31st, 9 business days later and still NO answer.   When I call the supervisor working on my case it says he is not in the office today and apparently no one else can work on this case.  When I email the salesperson's supervisor for an update, she nevepods but I get a call from escalations informing me there is no update.   I have been grossly overcharged at this point for a service your salesperson was told i was not interested in     i will not again he did not respond when i told him i was not interested   But months later when i was told i had to go back to him to get this resolved, he certainly responded when i told him i wanted to update my service.   Who do I get in contact with to get a response, have my additional phone that I was told could not be returned returned, and a FULL refund of charges, taxes

20

Have AT&T account went into AT&T store wanted to migrate from a regular plan to a prepaid plan. I was told I couldn’t keep my number migration was impossible and it would be better to do it on the phone that they were a sales store. Not a technical store didn’t know that existed. Guess you don’t want my business The store is in surprise Arizona Bell Road.

20

On January 27, 2023, at approximately 11:30AM, I entered the ATT Corporate Store located at 4405 SW College Rd, Ocala, Fl. My reason for going to the store was to change my postpaid service to prepaid. I had already talked to ATT folks on the phone and was advised I couldn’t do it online or by phone that it could only be done in a corporate store.

After entering the store a man who identified himself as the manager approached me and asked if he could help me. I advised him I was an ATT postpaid customer and that I wanted to switch over to a prepaid service plan due to I felt it would better accommodate my needs. He advised that yes they were a corporate store but they didn’t do that. I said to him that I was advised by an ATT agent on the phone that a corporate store could do it. He then seemed to become angry and stated, “ I don’t care what they told you, we don’t do it and I’m not doing it.” Other customers were in the store and I immediately felt belittled, I then turned and left the store.

Upon leaving, I called 611 and spoke to an ATT agent and advised that I had done as instructed but was refused service and by whom and where. The ATT agent didn’t want to hear it basically and offered to find me another location. I advised him I couldn’t drive all over the place and was sitting directly in front of their corporate store on SW College Dr, why couldn’t he just call there and fix this situation. The agent couldn’t give me an answer and I was so frustrated after being upset in the store, that I ended the call.

I’m not sure why this Manager at the Corporate store refused to assist me or had an attitude about my request. I feel his behavior was unprofessional and I wasn’t able to complete my change of service.

I have always felt ATT had good customer service. However, now that I’ve been treated as if I don’t matter and refused service, I’m concerned about even going into an ATT store and requesting anything. Who do I speak to if a Corporate Store, a Manager at that, won’t help me?

Sincerely,
James Rice

20

Hello my name is Charles Hill and I have been a customer with Att for 15 years and not once in those 15 years have I considered canceling doing business with the company until these past several months.
In may of last year I called because I wanted to get my bill lower and wanted to make sure it was the lowest I could get for all my devices and with my usps discount.I spoke with the representative and as we went through my account he recommended a promotion adding a third line.I specifically asked how would adding a third line make my bill cheaper?but he continued to lead me to believe my bill would be around $195 with all my devices and the three lines.my next bill was the most expensive monthly bill I had to that point, it was $260+.When I called to ask about the situation the third person I talked to that day (unfortunately I don’t remember the specific name of the department they said they were sending me to)told me that the plan I signed up for did not and could not use my usps discount and if I wanted to get my discount I would have to change plans again and it really wasn’t any cheaper.I asked the representative “ so you’re telling me I either have to pay the $260 a month or cancel my account ?” I can’t specify the exact words he put it but it rounded out to “yes”.I was upset and disappointed how the so called “customer service” was handled but never the less I continued business as usual wasn’t happy about it but it was what it was.About 3 to 4 months ago I traded in an old device and had no issues, ordered the phone, sent the trade in, went to an att store got everything I wanted to take care of the guy made sure my account was as low as I could possibly get it considering the phone on my third line was lost/stolen and due to the promotion I would have to pay off the phone for a line I never wanted or needed to begin with and still feel I was “falsely” informed by one of you’re representatives then told “Oh well”,but I was content at the end of the process and left the store feeling good about things my bill was $189 which is where I wanted it. The reason I mention these 2 previous situations is to show that even through that I remain as your company puts it a “Valued Customer” and still had not considered leaving Att which now brings me to 3 days ago (Jan 22nd).I upgraded my ipad Sunday evening or attempted to,the order was put in and everything seemed fine the next morning I get an e-mail stating in order to finalise the order I have to do an ID scan?? So I do the ID scan it verifies it, again everything seemed fine,4 hrs later I get an e-mail stating my order had been canceled saying because they could not verify the order came from me? I then call 4 hrs after briefing the massage,I speak with a representative and tell her what the situation was she then has me re order the iPad on my app on my phone while she’s on the phone,I do that.The same thing, it tells me I still have to do this ID scan,I tell her I’ve already done an ID scan and it failed and I don’t want to go through that process again ,she then says she can place the order but instead of having the sales tax on my next bill like on the online order I would have to pay it with her,I said fine and we put in the order I do not recall at any time during us going over the order did she mention ID scan she takes my card information runs my card and then tells me for “ Additional security” I still had to do this ID scan and this is where the situation escalates.I tell her why do I have to do this ID scan when I’m physically on the phone,I understand an onlinline order but in this case I have to enter my passcode to the account just to get on this phone call I then ask her what information could I possibly give her to prove I am who I say I am considering this all started because of verifying my identity, tell her how many lines I have mention one is suspended, I tell her all the devices I have, the fact I have autopay etc.she says my address couldn’t be verified. I tell her I’ve recently moved my drivers license does not have my current address but I just upgraded and traded in a phone for the phone I’m talking to her on at this very moment just 3 months ago and it was sent to this address, the same address I’m trying to have my iPad delivered.We go back and forth I then ask to speak to a supervisor or someone who could actually help me instead of forcing me to do a process I already did and failed earlier that day.I go through this with 4 different people……YES 4 by this point I’ve asked to speak to a boss I even asked to please speak with someone without an accent or someone with an English accent because I felt like no matter what I said or how I said it they just had no clue about what I was talking about all I kept hearing was “ I’m sorry sir , I understand how upsetting this is etc.as if they were all reading from the same script.The last “supervisor” I spoke with basically said I can either do the ID scan or I could skip that step and I”d probably not receive my iPad.Once again I do the ID scan while on the phone.After it verified I asked so now what ?are you gonna be able to tell me everything is good ?or am I going to have to go to sleep not knowing if I’m getting my iPad or not. She said there’s no way for her to know the results of the scan and I should receive an email giving me an update on the status.I stated “you mean to tell me after speaking with 4 different people for almost 2 and a half hours and I’m getting off the phone not knowing if I’m getting my iPad, that’s when I hung up.Expecting an e-mai the following morning, there was none.I wait until 10:45 am (about 12 hrs after ordering)because the automated prompt stated it didn’t find any orders for my account and if it was ordered less then 8hrs ago check back again later.Still not knowing if I’m going to receive the iPad I’ve now ordered twice and have been charged the sales tax,No one I talked can help me.its the exact same thing as the night before only now no one can find the order I placed they just keep telling me about the canceled orders one of the representatives actually tried to get me to just order again having no idea about the order I just placed 12 hrs ago and initially now 2 days ago.agin I talk to several people I’m now livid,I get disconnected waiting to talk to yet another representative and no one even attempts to call me back I even waited several mins before calling back to see if someone would.the last person I talk to stated she was speaking w some secondary department or something along that nature then told me there could be a delay maybe up to 48 hrs and I should receive some kind of notification.Again after an hour and a half on the phone with several different people I got off the phone not knowing if I would be getting the iPad I want.that conversation ended at around noon (Jan 24th),it is now the morning of jan 26th the accesories I’ve ordered after I initially ordered the iPad will be here before I even have confirmation if and when I’ll receive the iPad I still don’t have any idea if I’m going to receive the iPad I’ve tried to order 3 times not to mention paid the sales tax on and my account is still missing the $84.I find it hard to believe that any customer not to mention an account that’s been active for 15 yrs could be treated this way and in this manner .I normally would not consider complaining beyond the issues as they happen but this experience has made me question if I even want to remain an Att customer, A company I’ve been with a decade an a half.I literally spent over 4 hours in two days on the phone and over 4 days trying to upgrade/order a device that usually takes me no more then 20 minutes tops regularly! I am beyond upset and felt I needed to bring this to someones attention.you can’t possibly tell me there’s no one I can get on the phone that can look over the situation and say “Mr Hill we’re sorry obviously you are who you say you are, thank you for your patience let me just override this scan and get your iPad to you! Maybe not after 8pm, but at 10 in the morning there should be a way to talk to someone that can do better than leaving a customer clueless if and when he’ll receive a device he’s ordering from your company.

20

I been a customer for about 20 years are more. I changed to different provider . I ask to get a samsung phone unlock that a bought from AT&T store they said they couldn't lock it. I'm very disappointed with AT&T

20

My agent was really nice but his English was very poor. Significant timed was wasted because I could not understand his responses to my questions.

20

On Sunday January 15th 2023, I called the AT&T store in Litchfield, IL to make a purchase of an Iphone 14 Pro Max 1024GB phone. The phone rang and was not picked up initially so the call went to a call center. There I spoke with Erica (direct line 281-962-0617). Everything went well and the purchase was made smoothly. The taxes paid at this time were $68. Monday, the 16th, I noticed that the tracking information showed the Iphone 14 Pro Max 128GB phone was ordered instead of the 1024 gb. Initially I tried to reach out to Erica again but she did not answer. I then contacted the Litchfield, IL store and was told there was nothing they could do. I then contacted the 611 line. Upon speaking with Cy and his supervisor Mariel (employee code MP759J), they verified the incorrect phone was ordered. They then cancelled the order so I could make the order for the correct phone but advised that the charge of $68 would not be returned for 5-7 days. During this call, Cy accidentally put another charge towards a different phone line (ending in 4422) while intending to pay off the remaining two months on my current phone (ending in 4365). This charge could also not be returned right away. During this call I was also told the taxes due at this time for this phone were $100. After 2 hours and 19 minutes on the call, two separate representatives were unable to get a new order completed. The ID verification that is in place would not function properly. I, as well as the account holder, tried multiple times on different phones and neither would go through properly. At that point, I was directed to go into the store to make the purchase. I went into the store, they scanned my ID, and I made the purchase. At this point i was charged $132 in taxes. I was supposed to receive the phone I ordered on Wednesday, January 18th of 2023. When checking the tracking information Wednesday morning, it was showing that the item was requested to be returned to the sender. I called the 611 line to receive information and after 18 minutes of being on the call and put on hold to wait for a supervisor, the call was disconnected. I again called the store in Litchfield, IL and they were unable to provide me with any information. I proceeded to call the 611 line again. The initial representative I spoke with contacted UPS and was told there was a fraud alert on the account and that is why the phone was returned. At this point I was transferred to the fraud department. Upon checking the account, the representative in the fraud department I spoke with did not see any indication or alert of fraud on the account. I was then transferred back to a different representative in the sales team. When speaking with this representative, Jay, I was told they don't know why this happened nor could they tell me for certain that it wouldn't happen again. I was also recommended to go to an AT&T store that had this phone in stock and to purchase it there. From my understanding and from what I had been advised by the multitude of representatives that I have spoken with, the 1024gb version is not available in any stores. At the end of the conversation with Jay, i was informed I am unable to reorder the phone until they receive the phone back. I have spent a total of 5 hours and 18 minutes on the phone (not including the trip I made to the location in Litchfield) to have my original order placed incorrectly, the correct order cancelled and no reason why the order was cancelled, multiple charges i won't receive back for 5-7 days, different quotes for taxes on the same phone, and still unable to order the phone. I am completely frustrated and appalled that this is the service I have received with AT&T. Prior to this experience I have always enjoyed doing business with AT&T but this process has been a complete nightmare. I would appreciate someone looking into what happened with my orders and getting in touch with me by phone or by email to rectify this situation.

20

I have ATT phone and TV Internet. Very poor or no service. Can’t make calls… help please. My daughter whip also has ATT phone service can’t make calls. HELP

20

All I'm waiting for was customer service for a lose AT&T communication line to be fixed. I placed a call for service, but these AT&T folks place me on hold for over 1 Hour 20 Minutes and never connected me with any technician. I waited on telephone hold mode but did not receive any assistance or call back tonight: Sat. January 14th, 2023 around 5 PM. This is a call requesting service at my home in Pasadena. This is regarding a lose AT&T line in my backyard that needs to be replaced and fixed immediately. A service call shouldn't take 90 minutes on hold delay. That's really aggravating and beyond frustrating and maddening too. As a longtime customer, that's disgraceful and unacceptable okay. Blowing me off and not even returning my call requesting help is your stupidity. That's clearly a lack of assistance by AT&T. That not empathy or sensitivity. My patience has worn thin. No service at all. Call me.

20

For the past several weeks, calls cut out for seconds at a time during a conversation or the call just drops. This is happening with every single phone call whether I initiate the call or receive it from someone else. Additionally, a similar thing happens during streaming of movies. The movie stops and I have to reload it to continue. Over the course of my service with AT&T this has happened frequently.

20

We have been w/ATT for YEARS....paying the same amount w/really no problems.
As of October we were suddenly charged 4x the amount we regularly have always paid.
We were informed that our account had a contract change - yet we were never informed, contacted or aware of.
After 2 month of back and forth we got the account updated, credits were issued and I was told to that our bill should be no more than the estimated amount they gave me. Now in my 3rd month trying to get a simple phone bill straight - it is still not correct.

In my frustration, I asked to go directly to a supervisor instead of wasting anymore of my time with untrained customer service folks.
Now I DIALED the business phone number- stayed on the phone for over 1.5 hours - got transferred somehow to residential - had to start all over again and still the customer service agent told me there was no need to speak to a supervisor.
What kind of business is ATT running. They switch your contracts without your approval, wont let you speak to someone in charge and can NOT get simple math correct. I ended up hanging up and now Im looking at other options.
Unbelievable how AWFUL this company is!!

20

My Uverse service has been down for 3 days. I was On a zoom call on Tuesday, click, call gone. All I want is to have my copper cable repaired, been told by a “supervisor” that you don’t repair copper cable anymore. That is BS, do not try to force me cut over to fiber. I am a retired AT&T computer tech. You cannot tell me that you do not repair copper cabling. My service went out like someone flipped a switch.. Once I get my service back I will decide if I want to continue with AT&T. The last tech that was here was very nice, said he could do the migration but it would probably take 3-4 hours and that was at 4:30. Sorry, I don’t want or need someone in my house working after 5-pm. So with that said, I will be looking for a new service provider. And, please don’t disregard this message as my next message is going to the FCC. And remember I am a retired AT&T tech and I know how you all work and your customer service is a 1 on a scale of 1-10.

20

I am really disappointed in the manner AT&T company treat me like a piece of trash or if because I'm black, is really mind boggling. From billing department to the office of the president stuff and it hurt so much, all started with my cell phone and internet service. Every month AT&T increase my bill for no reason when I call to ask why, the reason is because I don't have auto pay which is shocking to me because should it be compulsory for a customer to sign up for auto pay if we don't want. within 4month AT&T increase my bill for $37 and just sent me another email saying my internet is going up another $5 if I don't sign up auto pay. I am attaching my billing statement and the email I just received today about the increment for next month. For all due respect I need AT&T office of the president to do it best to help me solved this problem and the worse part of all is when Anita Williams send lies to FCC regarding this issue saying she spoke with me about the bill and I Suraji Issah agree with everything which is BIG lie.

20

On 12/31/2022 I called the 844 872 9393 number after checking the in house connections. then reported my internet was not connected via the prompt , then the next day I received a text the internet was fixed. Then again on 01/03 the internet went out and they state problem need to be seen by a technician and I did schedule an appointment for 01/04.2023 during 12 noon- 4p m. I schedule the day off for the technician, then I receives a text much later that day with ticket number 74431 stating it was fixed. I contacted AT&T on 01/4/2023 to ask if the technician can come out due to the closeness of the outage spoke with a customer representative she was very pleasant in assisting me but stated if they come out there would be $90.00 charge, which not acceptable when I am having these internet issues over again, I request speak to Supervisor she attempted but I awaited on the phone for 10 minutes, then told there were busy and it would be about a 1-2 hour wait to speak to anyone, then verified my phone number stated they possible i would receive a call in about 5- 10 minutes . My employment is working from home, so the internet is important. Do I receive credit for the hours missed or work, Have technician come out.

Please Help Thank you

20

Dear AT&T,

I would like to share my most recent experience with this AT&T store, which was so unsatisfactory, frustrating, and embarrassing. Today (Wednesday, December 28th) I went to this store (located at 436 US-27 N Clermont, FL 34714) and I had the worst occurrence ever. I came in with my dad (who is an AT&T client for OVER 2 years) and we were asking questions about our bill since we had recently (about 4 days before our visit) purchased a new Apple Watch SE. We saw additional charges we never asked for such as a watch insurance being an extra expense a month, and things that were added without our permission. We asked him why they were charging us about $35/month for a considerably Apple Watch since when we bought it the seller said it would be $8/month total (and no additional charges) for everything. The representative (who said his name is Brian) didn’t know how to explain why there were additional charges so we asked him if we could return the item and get the money credited to our AT&T account instead of paying for something we didn’t even agree with. He said “yes, we can take it back”. We went home and picked up the Apple Watch which was never even used, and returned to the store. Arriving there, we saw that there was another employee with the seller who we spoke to before. The guy took a look at our watch and approved the devolution. While he was processing our item devolution, the other employee started to touch and press her nails on our Watch, pressing some strength. I thought it was very weird and when I stared at her she said “I’m sorry now that it’s scratched I can’t take it”. So I proceeded to tell her “excuse me? you literally just grabbed it and started to touch it, we had already shown the guy who was attending us and he approved the refund, what are you talking about?”… then the first seller told her (the other employee) “I already saw it, it’s in perfect conditions”, and she started to press him and said things in Spanish WHICH I UNDERSTOOD BECAUSE I SPEAK SPANISH TOO… in Spanish she said “I did this to the Watch, just so we can say we can’t take it”. And my dad told her “we brought it in perfect condition, I am on my rights and I don’t want to keep paying for it, you damaged it”. The first seller then went to the back and came back, and didn’t do anything about the situation. It started to get even more frustrating when she started to scream at us and called us “LIARS!”, literally, this word. She was so disrespectful!!! I asked what their names were so I could speak to their manager and and they refused to give us, so I asked a few more times and the first seller said his name is “Brian”, and proceeded to say they don’t have a manager in that store. Then, I asked the name of the seller who sold the Apple Watch to my dad a few days ago and he said “Jessica”, but on our receipt it shows “Auriel G.”. We were shocked by this terrifying situation and I want AT&T to do something about it as soon as possible.

20

We had an AT&T service/tech person here on Friday Dec 30,2022@12:00 pm to mark our property for underground wires. While he was here our entire service went down. The tech “claimed” it wan’t his fault-what a joke! He offered NO help or guidance. Said, I guess you have yo call service.
Service help is for tuesday 1/3/23 which is totally unacceptable-when it was your tech who damaged our wires!

20

My bill I complained about my addition of cell phone last march I’ve tried to get one bill for reg phone U-verse cell internet. Was told it would be done since last march I left Verizon after being a custermer since 1997. Bad mistake. So i called again in nov ask to have it done again they said it would happen but I don’t get paper bill so I figured it was done so I paid my U-verse bill thinking that it was combine like they said but guess what it wasn’t I was having trouble understanding them anyway So I got a text saying I had an arrangement but I could reduce my arrangement to catch it up if you look my bill has been on time till I got the bill Elizabeth a lady came out here and hooked up the cell phone said I d save money if I put them all together but that didn’t happen but I’ve called and called. 3 repricentives today one was Robert. He said you have to pay 43. Today I said I don’t have it till the 3 my social security is on 3 rd this month because of holidays. Then he said can you pay 86. I said if I didn’t have 43 how do you expect me to do 86. His naa a me was Robert. Nancy Mallory. I figure that this is a t and T fault too. Nancy

20

Today is December 27th, 2022. Just as a reference. Since July, I have been complaining about having intermittent service every single day. We have only been receiving max 50 Mbps while we pay for 1000Mbps. I have wasted around 60hrs jumping from department to department, from supervisor to supervisor, from cancelled appointment(without notice) to nothing. From India ,to Colombia, to.........you name it this is how the call go because nobody have an idea on how to resolve the issue. They suggested today to downgrade the service to a 100Mbps so I can pay less. What ARE YOU THINKING????????????????

AT&T ARE YOU SERIOUSSSSSSSSSSSSSSSS.

THE NIGTHMARE OF DEALING WITH THIS COMPANY HAVE NOT COMPARISON. CUSTOMER SERVICE DOESN'T EXIST. AGENTS HAVE NO CLUE HOW TO RESOLVE A PROBLEM, BUT INSTEAD THEY WILL OFFER, FROM REWARD CARDS,TO SENDING A TECNICIAN ( WITH A GHOSTED APPOITMENT OR WHATEVER THEY CAN SAY TO DISTRACT THE CUSTOMER WITHOUT COME WITH A REAL RESOLUTION.

SHAME ON YOU AT&T

20

I have high-speed Internet with AT&T. They turned my service off on Saturday, December 24 Christmas Eve at 3:30 PM. My bill is paid up. They are saying the reason that my service is off is because there’s a winter storm. There has not been a winter storm on Saturday, Sunday Monday and now this is Tuesday morning at 6:45. Still no winter storm and I still don’t have Internet service, I came to AT&T just this month from another carrier. That was lousy. I came to AT&T because I believe that they were a reputable company. This is the worst thing I could’ve possibly done I can’t even get to talk to anyone they have a computer set up to tell the same lie over and over again , I am very unhappy with AT&T. I won’t tell another soul anything good about AT&T this is horrible to have done this to someone.

20

December 22nd 2022 Dear Att Andt Staff Hi my name is jenny holloway and im having problems with my tv in my bedroom going off everyday at 2am and im frustrated that this is happening to me and my staff just looked at my tv in my bedroom yesterday and it came back on yesterday afternoon and its off again and it does this everyday at 2am and my tv in my bedroom needs to be fixed what is causing my tv in my bedroom to keep going off everyday at 2am saying uverse signal has been lost when you get this email please send one to jenhollow2@ aol.com with the answer in it and the cable guy came over to fix the cable and brought a new wireless receiver cable box signed jenny holloway

20

WHY CANNOT AT&T UVERSE MAINTAIN A SIGNAL AFTER 2PM? I AM CONSTANTLY RECEIVING A MESSAGE THAT "THE SIGNAL HAS BEEN LOST" ON ALL STATIONS!

THIS IS DISGUSTING AND INFERIOR SERVICE. IF YIU GAVE ME THIS SERVICE "FREE" I WOULD NOT ACCEPT. IT BASED ON EXPERIENCE.

20

My phone is missing/lost/stolen and I am unable to continue my conversation with Dianne from the Office Of The President whom I have been in discussions with over the last few weeks. We finally came to a resolution and decided that we would be starting a new account and closing down the existing account and having it be a write off due to the complications. A new account was agreed to be established with letting me keep the existing phone# 707-955-4654 to avoid any further business interruption or business complications. In order for this to happen, this new account needs to be set up by Dianne and a new device to be sent out for me to be able to utilize, I would prefer to have the Iphone12 that at&T has in overstock currently and for special pricing of 1.00 Could you please relay this information to Dianne, and have her communicate with me by my preferred email which is included in this message for your relay. either i havr access to both of these #emails. I have also called the toll free # for at&t this AM and left a detailed message to be relayed to Dianne as well, because this is a time sensitive matter, I am relating this in writing as well. Thank You in advance!

20

I sta Arter new service with AT&T and traded in 2 new phones under a promotion only to be charged for the phone I’m currently using because it wasn’t activated in time and none informed me of this. I’m really upset because no one has been able to resolve my issue and 1,066.00 is charged to my account.

20

I called customer service today because for the first time on my bill I am being charger $12 for the receivers in my house. I was told that I am no longer "grandfathered" into that promotion because I needed to replace a faulty receiver last month. The representative told me she could do nothing to remove the charges and "It is what it is" and that she did not have anyone higher then her to speak to or help me. I find these charges not fair and unacceptable. It was not my fault the a AT&T receiver did not work and I should not be palatalize because of it.

20

I have reached out to several reps and been giving wrong information from everyone. Even the loyalty department has lied just to get off the phone without giving any resolution to the situation they caused. One manager even told me to mail my complaint to the payment center while claiming it was the complaint department. The customer service with AT&T has gone down substantially.

20

We have been customers of AT&T features like Uvetse,and have thoroughly enjoyed their services in spite of being persons on a fixed budget,we always pay our bills on time. But now,goodbye as it appears AT&T, is latest WOKE company,charging exorbitant prices,in times of enforced government inflation. Example,Fox News,all of the 25 hour service that I especially look to,as a true source of an eye on the world and country is a most welcome journalistic endeavor. Now that Elon Musk and Twitter have revealed Corrupt agenda of failed left wingers, it seems AT&T has joined bandwagon of oppression by charging way too much. High prices mean we do not have access to see whatvthe continued shenanigans have done to our country,at large. YOU ARE SHOOTING YOURSELVES IN THE FOOT. CHINA AND IRAN AND A HOST OF OTHERS WILL CONTINUE TO PUSH BAVK. AIOS. YOYE CUSTOMER REPS. LIEEVERTIME YOU MAKE A SPECIAL OFFER. NO NEED TO REPLY.

20

I was calling on behalf of my Spanish speaking 80 yo mother. My mother pays for her land line phone with checks on time for years now. This month she received a letter stating that her payment was returned from her bank, we went to her bank and found out that the check she wrote had cleared and cashed by ATT. That issue was resolved, the problem was the following; on 11/14 an automatic withdrawal of 76.97 (which is the amount of the payment my mom is charged) was taken out of my bank account. I disputed this amount as a fraud charge, as i said earlier my mom sends her payments via personal checks monthly. ATT did not have any authorization nor my bank information to withdraw this money. I do not know why or how this happened since i DO NOT use this account for any payments unless necessary, but i never spoke with anyone about my moms land line account or gave my information to anyone. I contacted your customer service 800-288-2020 and spoke with 4 different reps who stated they could not access the account without a pin so a supervisor had to call us or we had to go to a local ATT store. I drove my mother to one of those stores only to be told that they had no access to her account and that it was locked, by this time i was extremely upset. We returned home and called ATT again and kept getting the same information about not being able to access the account. I was upset and went off on your rep without any foul language but clearly very upset, i asked to speak to a supervisor and i would hold until i got one on the line. The rep stated he would try a different approach to call my moms home phone and confirm that this in fact was her account to be able to get in to her account and finally he was able to access it. WHY did it take me getting angry to actually get a rep to go an extra step to access the account? Customer service kept passing the information without even trying to do extra steps to help. I had to get angry to get something done. This is very bad customer service and someone in your company is taking money without any authorization to me that is fraud. My mother is 80 and she can not deal with these issues, your company is taking advantage of elderly people on fixed incomes. If she did not need the phone i would have canceled her account all together but some elderly people do not know how to work with technology so they rely on land line phones for any doctors appointment etc. Account# 210 227 6577 356

20

I started a wireless service with your company back in August not only was my cell phone sent to me in a package cracked. As soon as I got it, I immediately called the representative and AT& T on my cell service. I was told by AT&T that my Google Pixel Phone 6 would be replaced within 5 to 7 days. I was then asked by AT&T to call Google (at a non-working number as well as email at a non-working email). I called that day. Everyone gave me the runaround about who was going to fix it. I had been jerked around by both Google and AT&T. This has gone on for over six months. I knew after being tossed around because no one at either company would take accountability one for selling their products, two for sending out a malfunctioned and cracked phone, allowing the customer to go in across the town 20 minutes each way to get the run around. Being disconnected in the store when we were on the phone to saying we will rectify this. Each and every time. Not only did Google and AT&T want me to pay for the phone that was shipped to me that was broken before they would replace the phone when there is a warranty. There has been no apologies, credit, it was well if you knew it was broken why didn't you bring it in. How about why didn't from AT&T look at the phones before placing them in the mail and shipping it out to someone that chose your plan over Verizon, T-Mobile, Mint Mobile, and V'S'ble just to name a select few. This is your welcome to AT&T. I received the email from Google to go to the point of sale for my phones only to find out that AT&T wanted me to pay out of pocket for this mistake- YOUR MISTAKE! How does that even come out of your mouths? I did not send it, I opened it found it cracked and notified both the representative and AT&T at the customer care service number. I was told that you do not even check the boxes or phones before you send them off. It is done by a machine. It is my responsibility in how it gets to my house. No. I paid for a brand new phone, which it was not and was not what AT&T agreed to sell. What I received was a malfunctioned phone (diagnosed by AT&T employees and managers) all sides said it should be quick to receive and it has been six months. I had to pay $440 plus @20 and extra money almost over $700.00 because not only could I not a get an appropriate replacement or someone that cared to help. It does match or align with what AT&T says is there mission Statement.
AT&T Vision Statement
We aspire to be the most admired and valuable company in the world. Our goal is to enrich our customers' personal lives and to make their businesses more successful by bringing to market exciting and useful communications services, building \r\nshareowner value in the process.

AT&T Values
Live true
Think Big
Pursue Excellence
Inspire imagination
Be there
Stand for equality
Embrace Freedom
Make difference

Selling products that are subpar is not okay especially when the common thread is a very similar experience to mine. I mean we tried Direct Streaming only to find out that "Owners have the ability to restrict who watches it and it is on a local channel " that we are suppose to get. How is it that you are able to bait and switch and then scam innocent customers who were being fair and objective in getting products from you and yet they come broken or with restrictions which should have been said to the customer me from the get go. Not try to divert it as i have heard for the last six months -well reset your user name and password. No It is not that that would be forgetting your password try sometimes in the past customers we found were fraudulent in sharing information so others could view it.
What I do not understand is how AT&T thinks this is ethical? Per The Better Business Bureau I am not the only one experiencing this problem. What are you going to do to make this right for me to continue to be an AT&T customer? A Direct TV customer? I feel lied to , scammed, and taken advantage of. AT&T needs to make this right because what I have read and seen is absolutely disgusting. I do not know how the employees of either company can sleep with a good conscience and know that they are taking advantage of customers.

Sincerely,
Dana gant

20

I set up a split pmt payment arrangement. Your system changed both my pmts to today's date 12/6. I set it for 50.00 12/9, and 245.76 12/23. You processed it anyway on the 6th. Now I will get bank fees for everytime you run it thru. At least let the customer know what you are doing. Bullcrap me thinking I did pmt arrangement and you just decide your Taking it today. I would have waited til the 9th on payday if I knew you were so dishonest. Very poor business. I know you don't care but we do and one less customer won't matter to you. But we will be looking into changing to a more honest company.

20

I paid for 30 days prepaid service, got the confirmation text and the charge came out of my bank account. 3 days later and I still have NO SERVICE. I've called the customer service line upwards of 4 times a day, after a ton of number punching to get past the robot to a real person it always tells me it will transfer me and my wait time is....dial tone. It hangs up on me EVERY time. The idiot robot can't fix my problem and they won't let you talk to a real person. This is the crappiest excuse for customer service I've ever dealt with.

20

I kept trying to contact my sister who lived far away from me.
The phone would ring ONCE then CUT ME OFF.
I contacted AT&T customer service, and they said there was a problem on the line - a repair person would go to my sisters home and check on it.
They checked on it, and said "nothing it wrong."
We still could not get through to my sister.
We called on our cells phones to their land line, and used two different cell phones and even had other people (including the police department of their small town try and contact my sister - they also could not get through.
I kept having to fight with AT&T customer service department to get them to recheck the lines. Even their computer said there was an issue.
I was transfered to people in the Philippines, and California, but no one in our state.
I was told by everyone that the PHONE COMPANY could NOT CALL my sisters number and see if THEY could get through???
Everything is dependent on "the computer system" and all the customer service people do it read a screen that has information on it.
It's not like the old days when you could speak with a real person in your state and area and get help from them. It's a MESS NOW!
I finally had the police do a "wellness check on my sister, and she was OK.
She COULD CALL OUT - but no one could CALL HER!
The police told her to call me, and I told her she needed to contact the repair department and get her phone line fixes.
This whole drama took THREE DAYS of trying to get AT&T to do something!
It seems the phone company had been working on the lines across the road from her last week, and messed up the lines somehow, but the
tech that went out yesterday couldn't pick up on this? What kind of tech was he!?
One of the young Customer Service people was very rude and patronizing to me, trying to explain to me how old the phone company was, and that there just wasn't anything they could do!?? This is the 21st. Century - get with it AT&T!! Train your people better.
AT&T has HORRIBLE CUSTOMER SERVICE!!!

20

Horrible service! Make appointments and technician never shows. Equipment CONTINUOUSLY malfunctioning. Customers aren't important to them. They take your money with no problem & threaten to shut you off. They want alot of money for crappy Wifi and customer service. This is the 4th or 5th time I've had an issue & still being treated poorly. Then AT&T wants me to pay extra for them to fix their shitty equipment. Offered ZERO compensation for ANY of the issues.

20

To start off with I want to praise two of your employees, Burham Zackery, outstanding young man, and John Farrell. Both are a excees to your company. Both should be promote, as far as the store Manger himself no, store No. LNSN, AttPrime Comms. 12020 FM 1960 Suite 1000.
Store Manger had no interest at all with my problem.Just got up and went back room, shut the door. Now, the problems, I bought a prepaid phone at Target . The problem started there, I came into this store for asst. mainly because your att store. I bought a prepaid ATT phone with a card a card. The young lady that help them , told them they can not use a prepaid card on the phone, they need a plan and activation.Note , , P.S. there. 45.00, and 15.00. Long story short went back to target three times, your store three times . Target had shown me proof that the phone was activated from there end. Go back to your store Burham called many times , ATT was saying it was suspended . REALLY ! Burham the whole time was polite,and tried to help us, but no to praviel. I cancelled the ATT Prepaid , and went to Verizon, BAM instantly came on. One problem solved, next problem, getting my refund back for a service that did not go with a prepaid phone. Road Block, everyone was saying there was nothing anyone can do , again take note Burham should be a store manger, John Farrell was there , I guess I was lucky, he took care of the problem instantly, another outstanding employee of yours. i was going to switch with you, until you had a racist NBA player as a spokesman , tell me he's not, . Why don't you put a Veteran who fought for this country, I don't support a Company who supports woke or racism . That's it , But please praise Burham Zackary and John Farrell.

20

I bought a $60+ screen protector from att who said any time i needed it replaced they would put it on. The one by me was vandalized so I couldn't go there. The kid at the Colonie center was laughing stoned out of his mind and said this is the last time they'd put it on

20

www had a sales person come to our home after we had an issue with our internet service. The salesman sold the wireless service to us promising a saving and a gift cards to help pay off the balance of our service with T-Mobile. We have contacted the salesperson he has not returned our call. He said he was going to check it to it and get back and since he has gone ghost. We trusted the salesperson, to provide the gift card. Instead the T-Mobile account has gone in to collection while waiting.. we were told we are getting a $6 monthly discount, which is not helpful to pay our previous account. Please help us get this rectified.

20

I added my Foster son to my account based on an email I received that it would only costs $5.00 more a month. I have been a customer of AT&T since it was Cingular more than 40 years. I added the line267-339-2815 and AT&T sent me a new Samsung phone for my son. I printed the return label, put the old phone in the box and sent it back. I have been getting charged for the phone and I have been calling customer service to try to correct this problem. I have called and spent hours on the phone with your customer service and have been told repeatedly that the $22.00 charge would be taken off my bill. In my first call in August I was told the phone was received and that it would be taken off my bill. After that, I did not keep the paperwork as it was confirmed it was received. Since then I have called in September and October and spent hours going over this with more customer representatives and their supervisors. I can't afford to waist anymore time with this. Please look at my complaint history and you will see what I am talking about. In October I was given a case ID # which is ID # CM20220910_154275461. This issue should not be this hard to fix. Please just credit my account for the $22.23 which has been charged and stop charging me for a phone I did not need and which I returned the old phone to AT&T. I have already spent many hours trying to discuss this issue with your customer service advisors. I do have memo's for each call and the hours i have already wasted on this issue.

20

I called in because I need to change the card on file where a payment arrangement was coming out of my account. The representative named Corey told me it was too late to change the card and for me to call the next day and make the payment or just make it on my own. I proceeded to ask would they be trying to take the money off of the card I wanted to cancel and he stated he was unsure. He said they shouldn’t but didn’t have a definite answer. I hung up and he called me back being very rude and smart and cutting me off. I then asked for his name and his then his ID and he stated his name was Cory and he wasn’t obligated in giving me his ID and that he gave me his name and that was good enough. I asked to speak with a supervisor and he then proceeded to say sure can and I am currently on hold and have been so far for 22 minutes and 21 seconds. They have the worst customer service ever.

20

Worst company! I would NEVER use them again. It was virtually impossible to switch to another carrier. They gave us a complete run around and it took us weeks and hours on the phone to get things settled. Choose ANY other company.

20

i was a Direct TV customer for over 15 years. my account was on autopay for the bulk of that time and was never late on a payment with them. AT&T bought them and took over the service for the past few years. I called to cancel my Direct TV account since it continued to go up and at the time of Cancellation it was costing me over $140 per month. When I called to cancel i directed them that i wanted to cancel that day. It took about 10 minutes to talk them into canceling that day but they assured me that i would be cancelled that day and i was current on my bill and did not owe them any money. i received a package to send back the equipment which i did. now about 6 months later I find out that they say I owed them $14.50 at time of cancellation (which I didn't and they had me on direct pay so if i owed them money they could have collected it). I returned all the equipment but now they say i did not return the equipment. They turned the account over to collection, even though i never received a bill saying i owed them money. My credit score has gone from 805 down to 680 because of this collection. AT&T screws their customers even after 15 years of prompt payment for their service. DO NOT use AT&T. They will not take care of you and screw you in the end.

20

My bill says it was processed on the 15 of the month but does not get here until the 27-29, have not received this month yet! It then says due by 6-7. I mail it the day I get it & you are charging me a late fee saying you don’t get it in time. I have called several times & no solution. I don’t know how you expect me to mail it any sooner, and no. I’m old & do not pay bills on line. I am totally exasperated with this continuing mess!!

20

This is insane! After hours & hours on the phone and 50 million transfers for " another dept" to resolve a transfer of service...We got fed up, canceled service with att, returned the box to ups and now this? Just too much to comprehend for you? You may get a kick out of knowing I also received a survey from att addressing me as a "former customer". Have you ever heard of the saying the left hand not knowing what the right hand is doing???? Please take care of your problem with this task.

20

To Whom it May Concern;

Re: Account # 265061967176

I am writing regarding a dispute with AT&T. In 2017 I was charged for equipment I never received by this company. I contacted the company over and over letting them know that I did not receive any items. Later on, after many phone calls, emails, and my account being sent to collection, etc., they finally realized that the item had not been delivered to me, yet it had been returned back to their store or warehouse. Yet, as I said AT&T had already placed this charge on my account and turned over my account to a collection agency. The collection notice that was sent was a past due amount was $74.35 and the Total Amount Due $229.30.

AT&T need to repay for all pain they've cause because it's not fair at all being charged for something I never got and sent to collection myess my credit up. I'm really worry to sign up with them in the future.

20

We have a fax and phone line that have been out of service for appox 3 months. We have called numerous times and each time the technician comes out but the problems are never resolved. This is a CILA home and it's unacceptable that they do not have working phone service and we pay approx $150.00 a month for this service. The service we received I would rate less than one star and if there was any other services we would definitely switch.

20

Internet went down Friday and it’s Monday and is still down. I was told by 11 different agents conflicting stories all weekend. Made to stay home to reset router when service was promised to be resolved. I was told there was an outage and there was not an outage by different agents. All agents had one thing in common, they promised to own my issue and follow-up. Not 1 of them did that. I spent 3 days on calls or chats with them and found out last night a cable was cut and that dept doesn’t work weekends. I have never experienced anything like this. Monday and it is still down. Disappointed doesn’t cover it.

20

Have been trying to have long distance carrier and minimum long distance charges removed from account for 9 months. After MANY calls and escalation to "office of the President" and with BBB assistance, lots of broken promises by ATT, followed by rounds of lies when clearly not able to correct the issue. Very aggravating.

20

I have been unable to resolve issues with email ceasing to work without multiple calls and "dropped" calls which is, I believe, another term for get rid of caller. I have had numerous disconnects. I do admit that with large # of calls and hours spent holding and talking to tech people has jaded me quite a bit. Att has restricted their tech assistants ability to lift a lockout due to repeated wrong password entries and they can no longer wipe the old password and issue a temporary password.

20

Hello, I am writing because I have to report the terrible experience I have had with this store located at 11441 SW 40 st. They made me get another line and they promised me that the bill would go down and it was all a lie. I'm already going to the store and since I've demanded an answer from them, they don't even give me a greeting. The Manager was the one who attended me and lied to me. They do not explain to entangle customers. I would never want to see them again because of the poor treatment and service they have given me.

20

I have had no internet for the last 11 days. When calling,using the online chat or looking at the website it says will be fixed in 24 hours....it has said this for days and customer service has no clue what they are doing. Meanwhile I am paying for internet that doesn't work as well as Hulu, Disney + and Netflix I cannot use......you are forcing customers too cancel.Shame on you!!!!

20

I've been having problems with my AT&T internet connection all summer. I'm sitting here on a Saturday with no service. First they said 6 to 8 hours. Now it's 24 hours. I will not receive a refund for the day. I've had it with AT&T, I will be finding a new internet service provider. If a costumer of mine pay me for a service and I don't provider it I will be in court.

20

Increased on billing.........

On two occassions I have issued a complaint and/or concern regarding my billing issues. I have experienced nothing but price hikes on my billing the last three months.

AT&T does not bill what it advertises!!!!

AT&T has increased my 'internet' when it essence it stated 'UPATE YOUR INTERNET AT NO EXTRA COST'.
AT&T also promised, offered a $25.00 Vist Reward card

AT&T also advertises that 'military discounts' are offered for military - not true

On my bill due September, it increased AGAIN due to 'promos' expired, discounts removed. I spoke with Bri and she informed that 'promos' were no longer offered. She stated my internet is at 69.99 but I could lower speed to 500 from 1000 (as initially installed). Also stated I could not go back to 30.00 on my internet.

Again, my argument to her and to AT&T, is that the customer was offered the service, 'update at no extra cost', which was not true according to billing. From date of install thru 9/21/22, we never received the gift card that was offered and promised for service install. I also complained AT&T only lures the customer at upgrading their internet by advertizing 'upgrade at no extra cost and offered gift card for install'.

Since my service installs for my move in 2014, I have seen nothing bu increases on my bill. What type of service is this??????

After all said and done, I feel that I should be offered a discount for being a 'loyal customer'. Not once has AT&T offered this, I have had to threatened AT&T of switching services. What a disappointment AT&T provider has been to my household.

I expect a resolution to my complaint. Don't allow me to publicize this on social media because I no no problem.

20

I've had a landline phone with unlimited long distance since 2002. In Aug '22 I'm being charged for long distance calls by the minute and was billed $236.93. In Sep '22, the bill for long distance is $453.26 which is a total of $704.69 and that's just for the long distance calls. I don't know why my unlimited long distance service stopped. It states on my bill that I have "Unlimited Nationwide Calling". I would like to have these charges removed and restore my unlimited long distance calling. I have spoken with many representatives over the past two months and they haven't provided any meaningful remedy for this serious issue. I am 67 years old and on a fixed income. I really need your help. My address: 103 Robinson Dr, Goldsboro NC 27534. Phone: 919 778-5502 or 252 452-7567. Thank you for your time.

20

I entered ATT in Boston MA on 443 Washington st Boston MA 02111 (Store B010.) I received the worst customer service I ever have received. I walked in, the employees spent 5 minutes wrapping up their conversation about their day off. The manager said "hey guys there's a customer" not once, not twice but three times before they looked up. The employee Glen C processed the transaction, failed to mention that the new generation was coming out the same day. (I assume he needed to make his sales quota.) When i returned less than an hour later I was greeted with "just sit someone will be with you" no Hello, no hi, no how are you. When I returned the headphones (closed, not opened, not touched, in a sealed box, they charged me a $10 restocking fee. I had the item for less than an hour and I returned it sealed, I would not have bought it if the employee told me new ones were coming (HE EVEN MENTIONED HE WAS JUST WATCHING THE APPLE ANNOUNCEMENT AND KNEW NEW ONES WERE COMING. I understand you work in sales, but this is ridiculous, terrible customer service and terrible business practices. I will be closing my lines, coaching needed for the manager, and employees. I would like to be reimbursed for the $10 taken unnecessarily.

20

Hours spent on hold and unable to talk with tech support about internet problems. THEY ARE TERRIBLE AND HAVE BEEN FOR THE LAST TWO YEARS. Simply cannot talk with any live person there.

20

No service in the city of Watseka in Iroquois county in the state of Illinois. Even if the phones have bars nothing will send any messages or text. This is multi phones.

20

I called to ask for a way extension because my son is passing way today or tomorrow and they said you will be off today. I am so sad because i want be able to call for services for my child and i want be able to. I admit had an arrangement for 27th but i was in hospital and i could not deposit check until today and now the bank has to verify it and now it will not post until Tuesday evening or Wed morning. I feel like they could have granted me one thing and be symptomatic, My feelings are truly hurt.

20

I returned from vacation unable to receive/use my email.
After several calls to ATT, I finally got a live response. the result after 1 hour and 20 minutes was failure. The phone tech said I would be "referred"> That evening at 9:30 I got a (dreadful) call. After more than 30 minutes, I was connected to Yahoo..
I called ATT the next morning. The checking, etc. said I needed a repairman.
The repairman came at 8 a.m. the following day. He said he couldn't help. He contacted a TECH who would come to the house before noon. ANTHONY. Anthony never showed.
I called the repair man. Anthony finally called and said his system failed but promised he would be at my house at 11 a.m. Saturday, Aust 27. He never showed.

20

First, my bill has been abnormally high since I upgraded it. I was told in the store that it would be high for one month then straighten out and I was not charged an activation fee both of which are not true. My bill has been 355.00 for two months now.

But the worst part was the insurance claim that I had to file last week for my kid's lost phone. It was lost for all of two hours and luckily the maintenance guy returned it after finding it on the ground. As soon as he did I canceled the order only to found out that is not possible. I spoke with a supervisor who allegedly told ATT that the phone was returned because it was according to USPS. Last night they cut off my kid's phone because its still reported being lost or stolen in the system and they continue to charge me 275.00 for it. I have been lied to by Amber, Kay, Jose and Vincent B. This morning Vincent B falsely accused me of not paying my past due balance and that's why the phone was suspended which is false. It was off because ATT reps don't listen nor read the information in the Chat. Now my bill is 632.00 because no one can find the missing phone that I have given the tracking number for multiple times for at least 7 people at ATT. But I realize they only give scripted responses. Kay even gave me her phone number to get help but she read all of my messages this morning but refuses to respond.

20

If you want a complaint resolved with AT& T, the only way to get it done is through the office of the president of AT&T. But the only way to get to them is by filing a complaint with the FCC, the FTC, the BBB, and the state Attorney General’s office in the state of Texas and Georgia. I have done this process 3 times wherein I recorded my calls with AT&T (and DirecTV) yet I have had to fight to get them to honor the contract. RECORD ALL OF YOUR CALLS WITH AT&T and DIRECTV.

Currently, I have contact information with the office of the president. A man named Darren handles the formal complaints. Unfortunately, if he doesn’t resolve your complaint satisfactorily, then you can go to arbitration, which he also then handles. Yeah, that’s not shady at all. His current number is 972-396-2459. His current email address is g12804@att.net. There is also a manager that works with him named Ben. I suggest if you have a complaint you reach out fast because they will probably change their contact info. Best wishes. Go get ‘em!

And yes, I made this Facebook profile for this exact reason.

Links to file a complaint:

FTC

https://www.ftc.gov

FCC

https://consumercomplaints.fcc.gov/hc/en-us

Texas State Attorney General

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-c...

Georgia State Attorney General

https://law.georgia.gov/key-issues/consumer-protection

Better Business Bureau

https://www.bbb.org/file-a-complaint

20

Called ATT on 6/5 to cancel just my smart watch data plans, explained I was trying to save money. Representative did not mention anything besides my next bill should be less. When I checked my bill July 28th, I freaked out bc it said my bill was over $600!!! I called customer service to find out the installment plan for my watches would be due up front for canceling my bill. What part of $600+ sounds like I was saving any money?! I asked to reverse the cancelation, as I was not explained to, that I would be due this money up front. They said yes and began working on it. 5 consecutive days, multiple calls each of these days, they finally re-activated one watch plan, but not the other watch. Last agent created an advance technical ticket. I told them my bill is now past due, when will this resolve so I can pay my normal bill and not get disconnected. Rep said we'll extend the due date, and just to pay what I normally would because when the ticket is completed, it would fix the remaining amount. I called back a few days later bc I received no update. She said to pay the normal amnt, and try to fix the other watch line. No avail. We'll, here we are, the extended due date, and after I paid my normal bill amount as instructed, MY SERVIC GETS CUT OFF!!!! WTF ATT!? I call again, bc not this is ATT fault my service was cut off, bc they can't figure out how to reverse a cancel on one watch. I had 2 "supervisors" tell me it's impossible to do, yet neither could explain to me, HOW IT WAS JUST PERFORMED WITH THE FIRST WATCH THAT WAS REINSTATED JUST DAYS PRIOR!!!!! So over a dozen calls, and COUNTLESS LIES..... I paid the bill bc I can't go without a phone! Thanks ATT! I'll be calling back for an update on that last phone call that I was lied to again about, and how I would be called back with an update.
I'm disgusted, annoyed, exhausted and sick of this pathetic excuse to customer service I ever had to experience! I hope ATT does right, and fix their representatives misleading direction, and reimburse my $100+ they cost me to reactivate my wireless line they caused to be shut off. I'd like for a competent representative or technician, to activate my other watch and reinstall the installment plan. And I would like to be compensated for SO MANY HOURS WASTED GOING AROUND IN CIRCLES, REPEATING MYSELF OVER 2 DOZEN TIMES!!!!

20

Horrible horrible horrible scamming company. Can’t wait till I pay off my phone and GTFAH. Be aware the internet it’s to slow and the customer service doesn’t know what they doing.

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