AT&T Complaints Continued... (Page 2)

I called to ask for a way extension because my son is passing way today or tomorrow and they said you will be off today. I am so sad because i want be able to call for services for my child and i want be able to. I admit had an arrangement for 27th but i was in hospital and i could not deposit check until today and now the bank has to verify it and now it will not post until Tuesday evening or Wed morning. I feel like they could have granted me one thing and be symptomatic, My feelings are truly hurt.

First, my bill has been abnormally high since I upgraded it. I was told in the store that it would be high for one month then straighten out and I was not charged an activation fee both of which are not true. My bill has been 355.00 for two months now.

But the worst part was the insurance claim that I had to file last week for my kid's lost phone. It was lost for all of two hours and luckily the maintenance guy returned it after finding it on the ground. As soon as he did I canceled the order only to found out that is not possible. I spoke with a supervisor who allegedly told ATT that the phone was returned because it was according to USPS. Last night they cut off my kid's phone because its still reported being lost or stolen in the system and they continue to charge me 275.00 for it. I have been lied to by Amber, Kay, Jose and Vincent B. This morning Vincent B falsely accused me of not paying my past due balance and that's why the phone was suspended which is false. It was off because ATT reps don't listen nor read the information in the Chat. Now my bill is 632.00 because no one can find the missing phone that I have given the tracking number for multiple times for at least 7 people at ATT. But I realize they only give scripted responses. Kay even gave me her phone number to get help but she read all of my messages this morning but refuses to respond.

Called ATT on 6/5 to cancel just my smart watch data plans, explained I was trying to save money. Representative did not mention anything besides my next bill should be less. When I checked my bill July 28th, I freaked out bc it said my bill was over $600!!! I called customer service to find out the installment plan for my watches would be due up front for canceling my bill. What part of $600+ sounds like I was saving any money?! I asked to reverse the cancelation, as I was not explained to, that I would be due this money up front. They said yes and began working on it. 5 consecutive days, multiple calls each of these days, they finally re-activated one watch plan, but not the other watch. Last agent created an advance technical ticket. I told them my bill is now past due, when will this resolve so I can pay my normal bill and not get disconnected. Rep said we'll extend the due date, and just to pay what I normally would because when the ticket is completed, it would fix the remaining amount. I called back a few days later bc I received no update. She said to pay the normal amnt, and try to fix the other watch line. No avail. We'll, here we are, the extended due date, and after I paid my normal bill amount as instructed, MY SERVIC GETS CUT OFF!!!! WTF ATT!? I call again, bc not this is ATT fault my service was cut off, bc they can't figure out how to reverse a cancel on one watch. I had 2 "supervisors" tell me it's impossible to do, yet neither could explain to me, HOW IT WAS JUST PERFORMED WITH THE FIRST WATCH THAT WAS REINSTATED JUST DAYS PRIOR!!!!! So over a dozen calls, and COUNTLESS LIES..... I paid the bill bc I can't go without a phone! Thanks ATT! I'll be calling back for an update on that last phone call that I was lied to again about, and how I would be called back with an update.
I'm disgusted, annoyed, exhausted and sick of this pathetic excuse to customer service I ever had to experience! I hope ATT does right, and fix their representatives misleading direction, and reimburse my $100+ they cost me to reactivate my wireless line they caused to be shut off. I'd like for a competent representative or technician, to activate my other watch and reinstall the installment plan. And I would like to be compensated for SO MANY HOURS WASTED GOING AROUND IN CIRCLES, REPEATING MYSELF OVER 2 DOZEN TIMES!!!!

I have called twice about an added charge for extra data on my May 2022 bill. I spent over 1/2 hour on phone in the first call and was told they would credit out the charge. They didn't. I called again (another 20 minutes) and they told me they had no record of the 1st call or promise of a credit. Requested supervisor call me back and he did. More time on the phone, no resolution. I am refusing to pay the added charge and now they are charging me a $7 late fee. I paid my bill on time but did not include the added charge amount. I want the credit promised on June 20, 2022 for added data fee and new $7 late fee removed from my bill.

Have been trying for 2 days now to payoff installments remaining on cell phone,it is a combined bill with another cell and home phone. I have spent 7 hrs on phone being passes to every department and no one can do this. I find that utterly unbelievable and very aggravating.

This has been the worst and most stressful service from day one. I have had issues and still have them and Noone ever calls that can fix when I spend hours on end trying to get help. I have literally balled my eyes out over the stress this has caused. They lied about the plan and it being cheaper. They keep trying to take money out I don't owe and Noone cares there

I signed up for your service because I moved. It sounded like a good deal at the time. Once it was all set up I was not impressed. I called to have it ALL canceled including the phone service. I sent everything back like I was told. I found out through my bank account after I canceled EVERYTHING you were still taken money from my account and Robbie Raines account as well. I called about it and wanted to know why you were taking money out of my account since I canceled EVERYTHING. The gentleman I spoke with said he would take care of it and he refunded both of us money that was taken out of our account. But for some reason your company still said I owed you money which MAKES NO SENSE AT ALL!!!!! Y’all sent it to collection agency. I owe you NOTHING!! You refunded me money so I owe you NOTHING! I still have the emails where you refunded the money back to my account. So you need to take the collection off my record!

ZERO Stars!!! I have had spotty (at best) to no internet for over six weeks. I have spent hours on the phone with the tech dept (huge waste of time). The techs have made housecalls and could not fix the issue. Finally, one told me that it was a tower issue and would require the Engineering Dept. to resolve. He said he escalated a ticket to them and they would call me back in two days. That never happened (all the time I am still paying for the internet, but can't use it). After 3.5 hours on the phone one week after I was supposed to get the call, they 'guaranteed' me I would get a call within one hour. Nothing. Called again, went through the whole explanation with yet another person, was on the phone for over an hour when they finally told me the Engineering Dept was closed on the weekend. Then, they once again told me for sure I would get a call back. Never happened. This is a worthless company. I am filing a formal complaint and cancelling service. I can't believe the level of incompetence.

Recently purchased a $50 cruise package and it only worked for the first day. Phone number for the purchased line 816-392-1712. We had to instead purchase ship internet because the Att cruise package didn’t work.

I was scammed by an AT&T in home expert on mobility service.

In March of 2022, I was waiting for my AT&T internet install appointment when Jeffrie P. (ATTUID: FP5460) knocked on my door. I thought he was there to install my internet, but he was there to sell me on switching my family's phone plan to AT&T. My whole family has been with Verizon for over 15 years. It was good timing on his part, because 4 out of our 5 lines needed new phones.

The deal was.... we'd trade in our phones and get new iPhones. We'd also get $250 visa gift cards per line we switched. He quoted me in person and over text message that our total bill would be $160/month (before tax) and would never change. So it sounded like a no brainer, so we decided to move forward. (My total tax is $10, so let's use $170/month for the quote). He told me it was "special In Home Expert pricing".

After my first few bills were a bit all over the place our 3rd bill settled in at $242/month with an expiring promotion of $10/line after 10 months. So currently I'm paying $242/month and it will be $292/month after the AARP promo ends. Again, he quoted me $170.

After multiple phone calls to corporate, they told me that I needed to get back in touch with Jeffrie or his Supervisor, Melissa (ATTUID: MP1547). It took about 3-4 weeks to get Jeffrie back on the phone. Jeffrie finally admitted that he mis-quoted me and it was his mistake. Jeffrie told me he had to go to his supervisor Melissa to get me a 1 time credit for the mis-quote. That one time credit was around $3,800 for the 36 month term. Not surprisingly, it took weeks to get ahold of Melissa after she dodged my calls and texts. The only things she told me I could do was lower my level of service, which is the same thing ATT corporate told me.

Finally ATT corporate told me that my only course of action was to sue ATT.

Shame on you ATT. Shame on you In Home Experts. Shame on You Jeffire P (ATTUID: FP5460) and Melissa (MP1547).

Jeffire's game: to tell the potential customer whatever number they want to hear in order to get them to sign up. He says your first few bills will be all over the place due to the trade in's/ special pricing. Then when your bill settles in, AT&T corporate has no recollection of the communication between you and your In Home Expert (Jeffrie). And now I'm stuck for 36 months, paying $122/month more than what he quoted. Not a good feeling being taken advantage of.

ATT has continued to promise me I would have access to Fiber for 4+ years now. I understand the new construction in the area will be getting it, but the existing customers will not. This is not acceptable, I am paying more for 6MBPS than customers with fiber. When is ATT going to put forth the effort to take care of their rural customers?

I'm really disappointed to AT&T. All I need is just a receipt for my previous payments when I was in US! I can't login to my prepaid account from oversea. The website is not working (I can do that while I was still in the US)! I called for helps several times. I was told that my invoices will be sent to my email account. Got nothing after 3 days. I called again today and was told that I can't get my invoices in any ways out of US! I can't imagine how AT&T can say that they are the best mobile service in the US and charges for that much! People should really be told how poor the service that AT&T provides!

I have fixed wireless with AT&T its a internet service based on antenna to tower service, i had service interruption since day 1, but lately every Friday around 7:30-9 service goes down for days, i have contacted customer suport and att help on Twitter and they give me random answers but they dont fix my service, now i think they have blocked me on Twitter and on service support on the phone they have me waiting for 20plus minutes and then they drop my call

Was told the technical would come to install internet 3 times with no show. When calling to confirm what exactly is going on the AT&T manager I spoke with on the line hung up. Disappointed in the service.

AT&T don't take care of customers and fix our service so we have DSL and internet again.for myself and all my neighbors I have talked to.they want even show up when they set up a appointment time or even call .this has been down for over a week.we don't have fiber optic because AT&T want run it.

Had an account rep stop by our home on May 9, 2023 and talked his way into us switching our cell phone service by reducing our bill from $100/month with Berizon to $50 a month with ATT. He upgraded one of our 2 phones and explained we would receive the upgrade for free. He said we would see a charge for $22 every month for the new phone but that there would be a credit of $22 month for my old phone. We discussed NOT wanting insurance. Once he us into switching to ATT, he handed us his mobile phone and asked us to sign on his screen. We trusted that what he told us is what he was doing so didn’t request to see what our signature was attached to. 2 weeks later on May 23, as I was trying unsuccessfully to set up our online account, I finally called and was
advised our bill was over $300. When I pursued this with a supervisor (the service agent was polite, but had no response or suggestions to stay with ATT- she seemed very anxious to get us a return mailer for the phone and get the lines disconnected) . The polite rep also said I was SOL on my phone I turned in to the scammer thatt completely misrepresented ATT. The supervisor was a little more understanding and said we were set up on the highest tier of service and were paying for insurance. Again, the rep that came to our home scammed us. The supervisor (Amy) did advise me that May 23rd was the last day to turn in my new phone for buyers remorse. She confirmed that since I turned in my old phone, ATT would not give me ant credit for that phone. I made the decision to return to Verizon where we have been customers for 22 years. Amy, the supervisor, suggested we get the numbers ported over to Verizon so we did not lose our existing phone numbers. Amy also said we could bring our tier down lower so our bill wasn’t so high, but that we were locked in for 3 years.
That same day, I took my phone and husbands phone to Verizon and got our prior account opened and numbers ported over. In my discussion with ATT supervisor Amy, because of how we purchased the phone ( through an in home advisor/rep) we needed to return the phone to an ATT store.
So, after finishing with Berizon, I went to the ATT store. The agent there couldn’t understand how I got my phone but finally seemed to comprehend I got it from an ATT agent that showed up at our house. Then she asked me where the box and charger were and said she couldn’t accept it without it. She ended up taking my new identical phone box and charger I got from Verizon with my new phone I purchased from Verizon. She also commented that this whole transaction would have been easier (on her I’m sure) if I had turned in my phone to them before I went to Verizon . Evidently she was unaware that I would have lost my phone number since I was told that turning it in immediately shut down the service and cancelled the number. Then as the final straw, she said there is a $55 restocking fee. Needless to say, this was icing on the cake. I paid it just to get rid of ATT. The agent said since no one told me about the restocking fee, I could call and might get it refunded.
So, ATT will be the last place we would go for service. Unfortunately, our Direct TV Service is part of ATT, but other than the continual increasing costs on Direct TV, customer service and wanting to help customers seems more of a priority. Our bill was taken from our account pretty quickly, before a month had even passed, so we paid over $200 for 2 weeks of cell service, I’m out the value of a good iPhone to ATT. No good words to say, and this will not be the end unless I get some satisfaction.

In January I went into the local AT&T store to take advantage of a trade in promotion. I was told with my 7 Plus and my down payment my monthly payment for my 13 Pro Max would be $9.45 a month.
I sign up and turned in my 7 Plus and a month later I get a notice that all I was going to get was $40.
I called customer service and after a long call I was told I would be getting the full trade in credit but it takes a couple of months to complete the process.
April’s bill came and my payment is still $19.45
Another long call and they told me I wasn’t eligible for the trade in program. I asked the speak to a supervisor and while on hold I was disconnected. I called back and after explaining my problem again the representative put me on a long hold and when she came back on told me everything was taken care of and I would be receiving the trade in credit.
This month’s bill came out today and I’m still being billed at the higher charge.
I again called customer service and spoke with Jeremy, he looked over my account and told me I wasn’t eligible for the credit. I again ask for a supervisor and was connected with “Magic”
After putting me on hold many times Magic told me there was nothing he could do. So I asked for a corporate number I could called and the number he gave me was a customer service number.
The whole reason I did the upgrade was because I was told I qualified for the trade in program. My account on the AT&T app also told me I qualified.
I’ve been a customer of AT&T for over 30 years and am very disappointed with this “bait and switch”
Please return my old phone and my down payment and the payments I’ve made and I’ll turn in the new phone and take my business to a different carrier.

I would like to complain about the supervisor you have for customer rep. his name is Lincon. I dont think he even tried to help me instead of keeping me on chat for almost 2 hours. If this is the customer services you have then there is not need of support team or at&t should not be operated. took my 2 hours just for 5 min answer. After i end chat other supervisor told me i have to call certain number for the issue i was having. I dont know who made him supervisor

Advice double check always your bill, 2021 my husband walks into a store with a broken phone and warranty on it, customer service advised phone is being discontinued by Att there a new upgrade would be given hubby approves as he needs a phone for his company, agreements and terms over a new upgrade are presented to my hubby he signs for what we expected to be a new upgrade right nopE wrong 2 months on the billing cycle appears a 3 line at the time of me King a payment online and in the app I called loyalty dept because we also have internet with them and customer service mentioned we can return the device to cancel the 3 line added but keep in mind we need the device for my husbands job, so we decided to keep the line that is been hanging for a no th without activity in it and at the time I decided to give my iPhone 8 plus to my daughter over that Line that pho e was bought with Apple therefore the phone is paid off and I decide to upgrade to a 12 pro max cool we have 2 payments for 2 phones under installments on the with month I check and see bill is way higher that 2 installments taxes and internet combine in a single bill $330-340 every month I called they said we have 3 phones under installments to which I reply it should be only two devices where is the third one they mentioned is the 3 line which the customer service advisor who gives my husband never remove the broken phone even when we clear deductible and Att no longer carrying the phone the reason of the upgrade and mess of ending with a third line every month up until On April /18/2022 I called to finally settle what our friends and family have been telling us Att is horrible Att charges super high which is true but I always have had service when I'm Camping, traveling, etc. so I called to pay my phone because I'm the one in charge of making payments but due to an emergency surgery it slips my mind and ends up with two month which gladly I'm paying $660.+ cents for my BILL also I request to pay off all installments to see where we are without installments and if the bill will be reduced I pay 2 PHONES and when everything is done the very kind gentleman mentions you only have left the third line when you pay the bill an installment of $6.99 was paid for a phone so you paid also the 12 pro max you have left another Samsung to which so how many phones I been paying oh 3 which I request to hear besides the two first lines what other phone he can't find but is paid and no refund can be made to which reverts the payment cause is late on a Sunday 5 pm everyone is gone for the day call Monday I called no one know anything but I have a bill of $840 Because they didn't revert the payment of the installments they revert the money from my bill so I proceed to leave two phones paid off and paid $585 to bring my bill to the current statement no one can help to tell me about this third phone but they reassure will be fixed I hang up I assume will be fixed may comes on May / 14/ 2022 my Iphone 8 plus dies of frying results of my daughter Studying hard for finals on H.S. Tests I walk into Apple to obtain a new device which apple mention the phone Is fry you need a new one let's get one with Att since they are your provider he finds lock on the system I should call Att to which I do and tell me again my bill is in $800’s to which I simply leave apple to thank the guy and proceed to get furious with all this mess I been dealing with for a year and a half ok To which I in the term of this year and a half I have spent countless hours been transferred from loyalty to reg customer service from 3 to 6 hours keep in mind I paid for I a phone I Dont have and no one can't find installment of 24 months 373.18 cents and no one knows where it is why my bill is been bouncing and I still haven't paid my husband phone when I hang up with Att from 6 hours of frustration I called another provider who in 15 minutes me new service orders me a new phone for my daughter and gives me two sim cards for our phone that once I receive and pay off my husband phone in full will be able to take those number to a new phone company May/20/22 comes everything arrives and give a call to Att to cancel service pay the phone and tell the person I want to resolve and leave so pls let. I pay my bill and he replies to get the codes and you free I asked if the payment is made yes happy hang-up called the other company that made the transfer give codes and I get service for the 3 lines but only one works mine and my daughter and hubby are locked call back to Att they said payment is processed but phones are locked and I can stop at the store to which I go they can no longer see my account, not in any device form Ior shape to which is a Friday 6 pm everyone left you to need to call Att loyalty dept THIS IS THE REASON WHY I LEFT ATT THIS FOR THIS I DONT UNDERSTAND WHY YOU ATT CARE AND PROTECT FOR CUSTOMERS THAT HAVE BEEN LOYAL TO THE COMPANY so if you ask me or anyone asks me if I recommend Att is BETTER to GO TO A PROVIDER YOUR RELATIVES CAN PROVE THIS IS THE BILL WITH TAXES AND UNLIMITED FOR $$$ money and boom no headaches this morning I call and 3 representatives could find my account or explain why some see it partially and my lines are blocked if we no longer belong to Att and bill is paid. The irony is I still have u-verse they couldn’t help with my wireless bill and since I left yesterday may/20/22 this morning appear a $101.18 credit text towards my u-verse why couldn’t you help we had a great thing Since you guys were CINGULAR against all odds I supported you but you failed me and my family my kids now know att is not a great company because they heard me countless hours olead with you guys. Thx I know you’ll continue to make money but I won’t support you in any way, shape or form.

People are in my alley, installing fiber optic cable. It is now Friday afternoon. Wednesday morning those same guys in the alley disconnected my internet and the internet of everybody on my block, at least. We have spoken to the guys in the alley each day, and they said they had reported the problem to AT&t. They acknowledged that they had broken the internet connection. I called and finally got somebody out here today. But he couldn't fix the problem in the alley. As I had been telling AT&t from the beginning, the problem was not in my house or immediately behind my house. So, the AT&t guy who came out today placed a call to the AT&t people who can work in the alley. Now I'm getting a message from AT&t saying that they can't schedule these guys to come out because of a problem with the AT&t network. I feel sure now they won't be out here today, which probably means they won't be out until Monday, and who knows if they'll be able to fix it then. Soon I will be without internet, phone and television for a week. This is ridiculous, but it's not the first time AT&t has done this to me. I need AT&t to fix this and I want to be reimbursed for the cost of the internet that I did not get because AT&t disconnected my internet.

ATT HAS DROPPED THE BALL AGAIN

I WENT INTO OFFICE TO GET A SIM CARD WORKING IN A CRADLE POINT
THEY RE-ISSUED & IT WORKED..
THEN 2 WEEKS AGO IT STOPED
I TALKED TO BUSINESS SALES AND THEY TURNED OFF 4 OF MY NUMBERS
(I FOUND MAYBE 10% OF THEIR PEOPLE FLUENT AND INTELLAGIBLE IN ENGLISH)
THEY THEN SUGGESTED A CHANGE IN ONE OF MY ACCOUNTS - SENT TECHNICIAN OUT TO INSTALL FIBER.
I ALREADY HAD FIBER & THEY WANTED TO DRIO SPEED FROM 1000 TO 100
TECHNICIAN SAID HE THOUGHT THAT WAS A POOR IDEA AND WITHDREW TICKET

I HAVE NOW BEEN ON PHONE AT LEAST 3 HOURS TODAY AND LOST CALLS SEVERAL TIMES - NO ONE SPEAKS INTELLAGIBLE ENGLISH AND LAST CALL, AFTER STARTING CONVERSATION AGAIN, WITH NEW SUPERVISOR,
WENT TO HOLD IN SPANISH & THEN COMPUTER REQUESTED NEW INFORMATION FROM START.

REALLY -

DOES ANYONE WORKING IN TELEPHONE SUPPORT CARE, OR HAVE THE AUTHORITY TO SOLVE WHAT SHOULD BE A SIMPLE PROBLEM?

Was scheduled an appointment 5/1/22 12-4 pm for fixing cut internet line from tornado. Confirmed text saying tech would be here 315-345. Tech called at 345 saying he was out of material and he checked with his supervisor and he wold be out 1st thing next morning. 20 minutes later I received a text saying my appointment had been moved to 5/4/22 from 12-4. I was lied to. I should have been 1st o list next day as you guys missed my appointment not me. Spent 3 hrs on phone with 2 different depths and best I could get was 5/5/22 AM as pm does not work for us. I should have been a priority but was not. I don't want an I'm sorry. I want priority as I was lied to.

I have been a customer for many years, got a new phone it was stolen , i got a broken non functioning used one , they took my old flip number and now no phones work

HORRIBLE SERVICE

Only HAD internet with ATT. Two weeks ago internet disappeared and after calling for a week never got anyone to help or even talk to. After a week of calling and getting NO HELP OR A PERSON TO TALK TO. Tried to return box but had to take it to UPS OR FEDX unfortually we don’t have a store where I live have to do a 60 mile drive. FINALLY sent me an address knowing I had no way to print it since I don’t have internet!!!!????? So wrote everything on label hoping it gets somewhere. Not my first problem years ago when had AAT PHONE BUT SUCH POOR SERVICE I could hardly get service to use phone and they refused to let me out of my contract offering items that would not work. Took over an hour today to get the address to mail the return.

Please address my complaint. I keep being charges on my bill of a Applewatch that has been removed and the service in my area of Brenham Texas is horrible. It drops all very often and everyday. I need AT&T to remove a recent charge for a Applewatch ending in 3413 immediately!

My phone was temporarily disconnected when I was late paying my bill. (I have basic, $24.99/mo. \ The account code is 705. I have had this phone number since 1985.) I was never notified of being permanently disconnected, only temporarily. This afternoon, I was connected and transferred to at least six different customer representatives, most of them in the wrong dept. I was told by one representative I couldn't have my service restored, but could only start a new account, at twice the cost of my old one. I am a pensioner, and don't want to pay twice as much, and then have all these extras thrown in that I do not need. All I ask is to be made whole. My account is paid in full; now I demand to be made whole, fully restored to what I had before.

I have the same problem others have had. I have a paid in full (at purchase) Samsung S10 and my nephew’s iPhone11(also paid in full) and tried to unlock them. The iPhone, no problem, it’s unlocked. For my phone, I did the same thing on AT&T’s unlock page and when I checked later the status was “In Progress” Later it came back DENIED saying there was no manufacturer’s code for my phone. Called AT&T support (90+ min) who created a case number. The next day, hearing nothing back I called AT&T again. Another good hour or more on phone. That call turned out to be useless as well. Tried again to unlock online. Checked status later in the day and said “in progress”. The next day called AT&T again. This was a 2+hr call as I was moved up the phone chain. Was told by the second person that since 5 attempts to unlock my phone were made (I only made 2 attempts, so AT&T support must have tried some attempts while I was on the phone with them), the phone is now permanently locked. Final suggestion today from person on support call was to wait at least a month or more and MAYBE it will work. But no one at AT&T can override my now permanently locked Galaxy S10. So my only other option is to spend $1000 on a new phone from AT&T that is unlocked from the start. If that is my only option, I am done with AT&T. I have always paid my bills ahead of time, have both the phones paid in full and this is how AT&T treat their good customers? I’d like to tell the executives at AT&T what they can do with this phone.

On March 18, 2022, I visited the AT&T store at 1475 Broadway Ave, Boise, Idaho. Two days previously, AT&T and arbitrarily shut of my cell phone. I own a OnePlus phone that is 4G LTE, which is compatible with 5G networks, but AT&T had decided that they wanted me to use a phone locked to their company and shut off the OnePlus. From my first encounter with a young man named Stetson Cox, he lied to me. His first answer to my question about my phone was that AT&T was working on towers in the area and there were spotty outages of service. I then told him that I was with a friend the previous evening who also had AT&T service but whose phone was working when mine was not. At that point he changed his story to the truth, which was that AT&T had shut off my phone and that there was nothing he could do about it. I told him that I would take my business elsewhere. I went to another store to move my cell service, and in the process of transferring it, the SIM card for AT&T was lost. Due to this, I was unable to get a PIN to port my number to the new company. I returned to the AT&T store to see if they could help, and they assured me that they couldn't. I then said that they'd highjacked my phone number because I no longer had an AT&T SIM to be able to use it, and without the SIM I couldn't set the number up on another network. Stetson's answer was basically, "It sucks to be you." I then told him that I thought the action warranted an FCC complaint, and he became defensive and told me that I was being abusive and that he didn't have to put up with me. He then gave me a number to call, and I returned to the other store. The number that AT&T gave me to call didn't work. I returned to the AT&T store, and Stetson pretended to try to issue a new SIM card to me, but then said that there was a fraud warning on my account due to all the times I'd been in the store trying to transfer my service. I stupidly believed him. He gave me a number to call. At this point, I have no phone, so I went to a friend's house and called the number from there. It turned out that he had just given me the number for customer service. In talking to them, I discovered that there was no fraud warning on my account and that Stetson was lying to me to screw me around. I returned to the AT&T store and told Stetson what I'd learned and asked to see the "fraud warning" on his computer screen. He refused to let me take a picture of it, but did let me write it down. He had written on the screen, "We are unable to proceed with the transaction. Do not call for review. Do not open a ticket. If customer persists engage a manager." That is a direct quote. I had not been abusive, aside from offering to file a complaint with the FCC. I never raised my voice, I never threatened anyone, I never used a swear word, I only said that I'd take my business elsewhere, and then mentioned filing the FCC complaint. I then called customer service back from inside the AT&T store, on a borrowed phone, since I didn't have a working phone and the store never offered to let me use their landline, and the man on that call offered to send me a new SIM card in the mail. Before we could complete that transaction, he suggested that the store I was in could issue a new SIM, or sell me one, and asked to speak to them. I don't know what Stetson told him, but by the time I was put back on the phone, the customer service rep was telling me to go to WalMart and buy a SIM. By this time, I'd been trying to get a working phone for 7 hours. I went home. The following morning, I went to the second AT&T store in Boise, and the person there issued me a new SIM. It took about 10 minutes and was free. I was then able to complete the transfer of my service to another carrier. Had Stetson been decent to me, I would have let the matter drop. Due to his extreme arrogance and his policy of lying, I'm going to file the complaint with the FCC about shutting off a working phone and leaving me without any phone.

The two men at the AT&T store on Federal Street in Greenfield should receive a poor evaluation. Juri, who said he is a 14 year employee, accidentally upgraded my daughters phone instead of mine. This left her without a phone for two days, and a loss of business as she is a digital strategist with Veracity Media in DC. Juri had no idea how to fix the problem, and after 3 hours, I had to leave without a working phone. I got angry at him and we exchanged expletives; which I don't think he should have been doing given that I informed him I had a psychiatric condition and had my service dog present. When my husband picked up my phone the next day, they said it was all set- but it was not ready and much of my info did not transfer. When I stopped in the next day to return my old phone (as Juri directed me to do ) Nikolai said to me, "I thought I told you not to come back to MY store." This young man behaved like a thug, and does not represent your company well. It has been nearly three weeks and my new phone still does not have my phone contacts. Unacceptable. I went and logged this exchange with the Greenfield Police. Do yourselves a favor and reprimand these two, or provide a manager that has customer service skills to oversee the Greenfield store. Thanks for your time.

Im first time customer. I just paid my bill yesterday and my service stop working after 1 second. I talk to 6 customer service representative yesterday trying to resolve my issues. I was told I would’ve to make another payment after to used my service. After my payment went through successfully. I just want my service up and running. I was only offer $5 out of money. I’m very upset how I was treated about my money .

The freaking site changed when I logged in to make a payment. Asked to combined accounts -what the just happened now??? So I did used my ATT landline and no success...of course. People in ATT I just want to make a payment why are you making this process so freaking hard,,,

A representative was supposed to set up my account Feb 15. Its now Feb 22 and I am still without internet and TV. I received the new optic 5G equipment Feb 19, hooked it up but the ethernet cord was too short. Bought extenders, still no service. Called to find out what's wrong, there's no account created. I finally speak to Tom in the sales department today who actually figured out what happened, created my account BUT it won't be activated until Feb 24! Unbelievable that I have to wait again for service. I am finding this t be a turn off and I will not be using your service when this lease is up in June. Absolutely horrible service and no relief in sight. I work from home and rely on my desktop. This situation cost me a week's pay. Improvements need to be made on the technical side of the company and re-train your representatives. I must have spoken to 10 people in 2 days and they all kept transferring me to others who have no clue what I'm talking about or back to the previous person I talked to. A very dissatisfied customer.

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The people I deal with at 611 are dreadful. They don't understand me and the phone reception quality is often not good. I want to get a new phone - 5G compatible.

I've made 3 trips to ATT stores and 3 calls to 611. I GET NOWHERE WITH EITHER! I want to speak with a supervisor who speaks understandable English knows what they're talking about, and can solve my problem.

I've been an ATT customer for between 10 and 20 years. You look it up.

If I don't hear from a supervisor quickly,

I learned that you will be removing OAN from Direct TV, claiming they spread miss information. I STRONGLY disagree with your claim and will be finding other providers for our home internet and TV services. We also will be encouraging everyone we know to do the same.

My mother-in-law is 86yrs old with declining health issue's she has been without phone service since Sept 24th and several calls have been made to have it repaired and explained the urgency of the situation her life depends on the phone service for her medical alert in case of emergency thank God my sister-in-law happened to be there when my mother-in-law needed to go to the emergency room last week because it could have turned out very grim for your family. My mother-in-law is actually still in the hospital as I am writing this what can be done to make at&t take this situation as serious as it is? 13 day's is more then enough time to have it taken care of????

In 2020 I went to the att in Alexandria va beacon hill and the manager lied to my face to upgrade my phone and he told me I would be credited $350 and it would come up on the bill , later on I didn’t see it on the bill and went to the store to talk to the manger and he said that I was lying he never said that I understood wrong and he humiliated me in front of his other customers. I don’t think that fair coming from a manger and he basically made me feel so stupid and he lied to my face that just wrong and disrespectful , hopefully I can get answers … please contact me (571)345-8720 or my email carlos_salmeron1@outlook.com

Over a week ago I asked to have my remote for the tv replaced...................I was told 2 days for delivery.............it has now been 10 days and still no remote........it makes the tv experience very inconcovient. please please

send my remote !

I James Baker has not been treated with respect as a existing customer. I pays the same amount every month with auto pay. And has been harrased for a while by customer service in home wireless phone about purchasing other plans that costs more a month. I told them this is all I can afford to pay month. My bill has went up without any notification

BEWARE OF THEIR DEALS. DON'T ACCEPT ANY TV OR PHONE SERVICE.
Clearly got scammed by AT&T. I was suppose to get $250 reward from AT&T. Only got $150. Contact AT&T and they told me to wait until the end of the first month to see if the remaining comes to the mail. Cancelled my first month of TV because I only wanted it for the reward. Contacted AT&T after the first month of TV. They state they cannot give my $150 because my service is cancelled. YOUR THE ONE WHO TOLD ME TO WAIT UNTIL THE TV SERVICE ENDED. They clearly knew that by waiting until the TV service end they don't have to give me my reward. PROFESSIONAL SCAMMER. Was highly thinking about going for AT&T phone service. Clearly not even worth the money. Who knows I'm not even going to get that $250 reward from the phone like they said.

My wireless signal at home in Bethany CT is terrible and has been for the longest time.
Trying to find out why is like trying to cut off your own arm. It seems that people don’t man the phones any more and if you’re lucky to get a person they are from some other country and don’t have a clue for why the wireless signal sucks.
I’m really disappointed. It looks like the time has come to dump ATT.

On Sunday, August 29, my husband and I entered your Meadville store 4:50 PM. It was difficult to tell who was a customer and who was an employee as nobody there appeared in a professional manner. We were approached by a young man who told us we were second in the waiting line. He took our name and reason for visit. Seven other people came in, waited a half hour or so and left. Initially, there were two “technicians” assisting people. When the one technician finished, at approximately 4:35, she left the building and we saw her drive away. As she drove away there were seven people waiting for service. At 4:50, the individual who left returned in her car and sat in the parking lot. That left only one person, Jasmine, the manager, to assist customers. What a shame. Seven people left the store in frustration. At 5:05, we were called to the table. The store was now empty. Jasmine was attempting to assist us. We informed her that her employee was sitting in her car and she responded “I know”. At about 5:15, the other employee walked back,in, sat at the table we were sitting at and never said a word. Jasmine was unable to assist us as she was apparently having “computer issues”. We left with our issue unsolved. The employees had a channel with black people arguing and screaming on it the entire time we were present. The atmosphere was disgusting and one of utter apathy. Your “employees” did not care one bit about service or customers and they made it apparent. We understand that AT&T is of the “woke” mentality and as such is accustomed to a nonchalant and uncaring attitude. To us, as customers, however, this is unacceptable. The face of AT&T is forever disgraced in our opinion after our experience. We have begun a search for a new provider. Best of luck to you, you’re going to need it with employees like you have in Meadville PA.

Brenda L. Martin M., Ed

Is it asking too much to put a tower up in Glen Allen Mo? Not in Marble Hill or Grassy but Glen Allen. Horrible to have a service that is over priced & can not use it at home.
Boost your signal for rural areas please

I sent a payment out on April 2,2021 for $94.95, to the mailing address envelope which I had Att Atlanta Georgia then on May 3, 2021, I sent out a payment for $95..19 on the address envelope to carol stream Illinois, why the address change, to get more money from customers. I heard the att Atlanta Georgia never received the payment so I sent out another payment $94.95 on June 2, for the April 2 bill, my mother 95 does not call anyone. I have my cellphone I use, being her daughter. All she receives is scammer calls who spoof important numbers and call her number and probably charge it to her number. Att is charging her it was $250 but it has gone down to $124, she has to pay for scammer calls I guess , not right, this world sucks, people doing anything to get more money from the elderly customers. Att getting more money by having an att address to Atlanta Georgia and changed it carol stream Illinois.

The reason is that I am trying to get help with customer service for mistake and unprofessional way of of getting my daughter to upgrade her phone not been honest and wait to the end of the transaction to inform her that her phone was damaged and it didn't qualify for the promotion

over billed me. and will not tell my why owe this money?

I switched on 05/26/2021 from Fiber1000 to Fiber 300. Special offer for existing and new customers for the Fiberglas300 Internet service ended up with paperless billing, Auto pay and $20 Discount ended up to $45( including Equipment Fee). AT&T denies now to provide this price and stated it would be now $79. As attachment i provide a print out of the published special offer as well the Customer Service Summary which I received from AT&T after I changed my plan to Fiber300. I contacted AT&T customer Service 31 times, they are unfriendly, unprofessional and even threatened to cut my Service off. I don't even want to mention which remarks I had to hear regarding my dialect and age. I`m a low income senior citizen and feel greatly abused from this company! I have the Confirmation from AT&T about this special in written and AT&T customer service ignoring it. Because i live by myself and it is very stressful for with almost 70. So my neighbor copied the AT&T Customer summary from th05/26/2021 and sent formal complaint to the Federal Trade Commission as well to the Public Service Commission of Florida. For me it is not understandable how AT&T treats Customers and absolutely doesn't care, basically lies.
Attached you find the Documents

My bill has been incorrect and I’ve been over charged since October 2020. It is now May 2021 and I just received June’s bill. Still wrong. No matter who I talk to, I get a different answer every time. Adjustments have been made, yet every month I call and waste hours of my time to get the bill “corrected”.

I am a longtime AT&T customer, having AT&T service since 1967. I currently have landline, uverse internet, and DirecTV service.

My email accounts do not work. I spoke this morning with Stephanie in your AT&T Atlanta Executive Office who assured me someone would get to the bottom of my issue. She called me before 7:00am CST. She informed me that someone from digital assist would contact me to resolve the issue. It is now 3:05pm CST and I have not heard from anyone. That is not quite true as someone called to try to offer me an internet upgrade to 1 gig. I've tried calling customer support since 1May 6th. I have been transferred to 12 different individuals to no avail. Each transfer takes me to the automated caller system and I wait in queues once I've answered the same questions over and over. More upsetting is the fact I've asked to speak to a supervisor and was not put through.

I also attempted to work with AT&T customer service on May 5th. These sets of calls were transferred and made me so upset that I filed the FCC complaint 4757566.

AT&T is supposed to be a communications giant. Has it gotten so big that it no longer provides customer "service"? It appears the only thing AT&T cares about is making a sale and collecting money; that the customer is having issues with AT&T products is not important.

It is now May 10th. I will continue to try to work with AT&T but have no confidence that anyone there will assist me. I have already discontinued my mobile service and am investigating other carriers regarding internet connectivity. I am also looking to try Dish rather than DirecTV. The only service I cannot transfer is my landline; for that I must remain at AT&T.

Other companies value their customers. Somewhere along the line, AT&T devalues their customers.