AT&T

The customer service rep “JOE” was unprofessional and condescending hung up on me after he said he is going to transfer my call to an ATT rep.

I have moved into a new apartment complex which has bulk service.

I am trying to get the account in my name and have the service turned back on.

This is has been going on for two weeks now.

The prior tenant did not cancel service and this is causing major issues for me.

I work from home and I need internet service to work.

I keep being told that the ticket is in back office but nobody can give a timeline on when the service will put in my name and turned on.

The apartment complex stated that service should never be turned off and should remain on at all times.

The service address for this location is: 2400 Riverfront Dr Apartment 7GG Little Rock, AR 72202 The router in question that needs to be assigned to my name and turned back on is S/N R91VJ9TF100861

My wife and I went into the grand prairie texas store on 09/02/2023 to discuss new service plan with our own family. currently we are part of a family plan with my wifes sister and they need more lines for their growing business. we were greeted by a gentleman who said he could help us. i do not remember the gentlemans name. we asked about pricing and other options and every answer was " it should be" or " its about". we revieved no definete answers. i discussed with him my line and the phone still having a balance. he responded by saying " its about 12 more payments at $20 a piece." several times i asked for exact amounts and kept getting, " its around" or " its about". disgusted, my wife and i left. we searched a new carrier. on 09/04/2023, i went to a different store to pay off the…

I became an AT&T customer approximately 2 years ago and I have had nothing but issue after issue with the service.

I have called and worked with Technical Support on numerous occasions and received no resolution.

They have all advised that the issue was for a different reason, such as the towers are down, you're in an area where there is no service, you need a new phone, you need to change your SIM card, just today I was advised to sell my phone and go with another carrier, the manager I spoke with today advised that I switch carriers.

These are inappropriate responses and does nothing for a customer who is paying a monthly bill of $200 or more and receiving subpar service and no one is the least bit capable or concerned about truly assisting the customer.

I want my money back and my…

I’m writing because I’ve exhausted my options—our internet service has been intermittent from 7-13 August, with no service from 15 August to now.

New lines were being replaced in our neighborhood, so we didn’t call until 22 August; we assumed the lack of service was from this.

When we learned the entire area was back in service, we called on 22 August.

I spoke to a supervisor somewhere around this time.

22 August: My wife spoke to AT&T representative Mark for 22 minutes, who scheduled an appointment with a technician for 23 August, 8-12 a.m.

ET.

23 August: The technician arrived at 8:44 a.m. and informed me that the issue was further up the street at the main box and that we could expect service in 2 hours.

They told us that we were the only ones in the neighborhood at this time…

I left straight talk to come to your company thinking it would be worth but it's not.

I got a phone in July and was told I could change my number and everything would be great and my bill would be low.

Hence a month later I get a bill for 200 and was told I had 2 lines.

In which I've only had 1 line and nothing else.

I go to the store to get this fixed and they tell me their are not ATT and there's nothing they can do, even though I purchased it there.

I called customer service to get help they tell me there's nothing they can do.

Then the manager in the store she can return my phone in the system and give it back to me after they cancel the other line to get my discount.

But it gets better, I have to pay a restocking fee of 55 for my phone that will keep in order to get this done.…

Me and my grandmother came in for an upgrade.

We were the only customers in the store keep and mind.

We had to call customer service to sort something out, the guy who helped us was so incredibly rude and disrespectful about it as if we we’re supposed to know how everything works.

Another couple came in for the same thing and after that the employee ignored us completely.

When the employee was done with the couple he finally asked us what phone we wanted and turns out the couple got the last one of the phone we came in for.

So we tried to explain that we were here first.

That’s when the employee started to get loud and hateful to us so we left with no phone and feeling angry and disgusted with AT&T.

By the way look out for a employee that’s a bit bigger with a tattooed arm and red…

I received a notice from AT&T Business regarding the renewal of one of my AT&T business lines.

I called the number provided on the notice, 877 988-6362.

I was placed on hold.

After being on hold for 54-minutes, I used my wife's cell phone to called another number that was on the AT&T website.

After holding AGAIN for a period of time, I was prompted to leave a callback number, which I did.

After approximately another hour, I received a call back from the call back number while STILL on hold with the first number.

I "switched over" to the call back number and spoke with a nice young man named, Don.

It took just 17-minutes to renew the contract for my account.

After my conversation with, Don, I switched back to the original call, which, I am still on hold with, and which is now at 1hr…

I need to call to cancel insurance and Next Up that I’m forced to get when upgrading.

But can’t get through to customer service, called twice now get put on hold for 30 min and then the call drops???

Do better AT&T, you’re making it obvious you just want to screw over your customers..

My phone was stolen so I called in to get a replacement.

The AT&T rep explained it was better to add another line to get 50% off the cost of a new phone.

I agreed but explained that the other phone must be blacklisted and services cut off.

This never happened now I'm being charged for 2 phones and the services.

The lost phone is not being used.

They said I consented to a new line there's nothing more they can do.

I was scammed a bait and switch.

Hi how are you my phone number is 9088756862 my phone was suspended The bill is about $11,000 I tried to work To pay my bill but is impossible to get all the money in one payment I don’t understand why AT&T let my account on for months without payment I know it’s my fault I really need to speak to right person to make a plan to pay my bill please Contact me 9082664150 thanks

An endless phone transfer as many as 15 in 2.

5 hours with no resolution, not the first time with marry go round, an average call is about 1 hour on other issues, but still Merry-Go- Round.

DSL turn off Bill was paid when ask to resolved, received confirmation code.

DSL still out with hours with representative’s going 3 days now.

I contacted AT & T, during the middle of my work shift, because I work remotely and was experiencing intermittent service.

Two days prior a bad storm came through an knocked out my power for18 hrs.

I can only assume the issue was due to that.

I called to get tech support and was told my bill was past due 30 days past due hence the reason for low internet connection.

I spent 30 minutes on the phone disputing that I paid my bill 16 days prior.

Finally she realized the system was incorrect.

After transferring me to tech support, it was incorrect and I was transferred to a rebate line and had to hang up.

I called back again and the next person transferred me and I held for 15 minutes on the line and no one ever picked up.

I called again and the third person refused to let me speak to a…

Part of the 2 year deal when I got my phone is the $10 monthly discount if on autopay.

Now I received an email that unless I change my autopay to debit card, I will lose $5 of the discount.

Bait and switch!

I never use my debit card online and so I use a charge card for autopay.

While chatting with the agent after asking her to take care of this, I mysteriously get disconnected from the agent.

This has happened before when they don't want to help you.

You all of a sudden get "disconnected".

I will be leaving AT&T in March and switching companies then since my 2 years will be up.

My father had the internet box that was being leased from at&t he told the rep when he came in that wanted his bill mail to his house never received a billed was called and he said his bill was past due 2 months so he came in when he came in the rep made him pay for box in full and also paid 2 past due bills . i was on the phone while he was in office ii tried explaining to the rep if the box is being leased and he no linger wants it why do he have to buy it this was never explained to him in the begining this is an 89 yr old man that doesn't understands and i feel he was taken advantage of by being pressured to purchase the box.

He paid over 700 and some dollars that day when he came in .

Being charged for a warranty phone that was out of my possession the day I sent it back AT&T is charging me for something i don’t have and out of my hands when I gave the box to the postal service then AT&T wants to send me a LG phone saying that’s the wrong phone l turned in bull shit I had that LG phone check out and it belongs to a Berry Carpenter now this is gonna get resolved right or I will take this to court

This really deserves no stars!!

No internet service for 10 days, it went out on Saturday July 15th 9am.

I called AT&T and the tech person indicated it was an area outage, a new router was sent and a tech was sent to my house on Wednesday July 26th.

The tech was able to get the internet to work for 3hrs but then it went out again.

The tech indicated the router and our line is good that it is on their end.

Than heading to Friday July 27th I was informed from AT&T that the area outage was not fixed and that we would have our internet working by the weekend.

In the mean time, we have a tech to come out on Monday July 24th.

Well it is Monday July 24th and the tech cancelled our appointment that they are overwhelmed.

We now have an appointment for Tuesday July 25th at 10am.

Let's see if…

Subject: Discrepancy in Returned Phone and Erroneous Charge

Dear Jeff McElfresh,

I hope this letter finds you well.

I am writing to express my deep concern and frustration regarding a recent incident involving the return of a Samsung Z Fold4 phone and the subsequent charge I have received.

I have been a loyal customer of AT&T for several years, and I have always appreciated the high level of service provided.

However, the current situation has left me feeling unsupported and disappointed.

On 7/6/2023 as per the instructions provided by your customer service representative, I returned a Samsung Z Fold4 phone in response to a request to send back my previous device.

I followed all the necessary procedures and ensured that the correct phone was securely packaged and sent to the…

Last April (April 6), our son's phone line was suspended from our 5-line plan because he is residing in Europe.

We were told that he could get his phone line and number back as soon as he was back in the country, for a $35 re-activation fee - a rip-ff, IMHO, but okay - better than paying $15+ per month for a phone that is not in use.

Since he will be back in the US in a few days, I chatted with an AT&T representative, who explained that his account had not been suspended but cancelled, which means that after 3 months the phone number may be assigned to somebody else - contrary to what I was told in April.

Of course, three months have passed and his phone number, which he had had for 15+ years, is gone.

In the chat they offered to have their technicians "find a phone number that is…

I HAD CHANGED MY METHOD OF PAYMENT, NOW I LOST MY FREE MAX THAT CAME WITH MY PLAN, I WANT IT BACK!!

I DIDNT TELL ANYONE TO CHANGE MY PLAN, I SPENT 2-1/2 ON PHONE YESTERDAY TO GET IT BACK, I WHEN TO AT&T STORE TODAY, NO HELP, I FEEL SOMEONE TOOK IT UPON THEMSELVES TO CHANGE ME TO A BASIC PLAN, AND THEY TOOK OUT THE MAX, I WANT IT BACK!!!!

THIS IS UNACCEPTABALE!!

PLEASE GET IT BACK TO ME!!

SHARON CONRAD

I contacted the AT&T loyalty department because I was considering switching to Verizon, they had offered me a very good deal.

I’ve been with AT&T for over 20 years.

The loyalty department did give me a good deal and told me the upgrade charge for the three devices would be waived.

I get my bill and there is $105 upgrade charge.

I reached out to the loyalty department and they are unable to waive the charge because it was not documented in the notes and I don’t have a “fan” discount on my account.

I’m extremely upset.

I wonder how many times things aren’t “documented” so now the fees can’t be waived when the customer calls inquiring why they are on the bill.

In my opinion, this is very manipulative customer service so they don’t lose business.

As soon as my contract is up I will be…

Well my first complaint is that when you are a costumer at&t will milk you for everything you got but once you decide to leave they make it harder for you giving you the run around.

When you call for your information and everything is paid off, and still I am having trouble unlocking my phone, only people that answer are people like Winston who can't help you at anything and will rudely hang up on you without speaking to the manager.

He had me running in circles to an att store when he knew they couldn't help me out and even said they are too lazy to help only the people overseas who answers.

Spoke with a service rep NANCY PIETRINI today at approx 10am.

It was the worst customer service experience I have ever encountered.

Although I was signed up for an extended payment arrangement, she told me there is no ext payment arrangement, she’s never heard of that in her life & if I can’t afford to pay my bills on time that I shouldn’t have a cell phone with their company.

She also refused to give me her name.

I received her name from another agent.

I kept wondering how possible it was to raise a score as low as 430 to 800+ until I came in contact with H A C K M A V E N S CREDIT SPECIALIST who helped me clean up all the bad items in my credit report and raised my score to 805 within a short period of time.

That was incredible!

I strongly recommend them to anyone having credit-related issues.

EMAIL: H A C K M A V E N S 5 @ G M A I L.

C O M or Call.

I lost a phone.

When I called customer service an automated message told me I has.to make an appointment three days later to speak to an agent.

My wi fi is down and it will be 8 days before a technician cam come out.

Three days to speak to some regarding wireless and 8 days for a technician appointment for internet??

This is ridiculous.

Att has the most subpar customer service of any company I have ever dealt with.

Constant pronlems and very little support.

I will have service started with a new company before AT&T bothers to call back or come out.