AT&T

I received a notice about our business account - service contract expiring soon and to call discuss options. I called the 800 number for AT&T specified twice. Each time I was on hold for over an hour. There was no way to get to a live person, no option to have your call returned and not lose your place in line.

I tried in the morning, noon, and late afternoon. On hold for 3 hours that one day. Worst customer service ever. If you want to change my contract, give me a way to get a hold of you and not wait for 3 hours.

I joined AT&T last April based on a promotion for the iPhone, buy one get one free promotion. Based on this I opened 4 lines. The BOGO promotion was supposed to go into effect after 45 days. It never happened. I have made over 12-15 calls to ATT since May/June trying to get this resolved. I was told it takes 2-3 months for the BOGO to go into effect. Again, not what I was told when I joined. After 3 months still no BOGO. I have called, I have spoken to multiple supervisors, I have had multiple tickets opened, all with no resolution.

I am being told today that a ticket that was opened on 8/22 as urgent is still not resolved. I am also being told today 9/7/16, that it clearly indicates that the BOGO should have gone into effect for me, but it was put in incorrectly?? After 3-4 months of me…

I have been active duty in the military for two years now and began my attempts for my military discount in May of 2015. It is currently September 2016 and I still have not received this discount, going on well over a year. I've gone in store a handful of times to resolve the problem and each time my information is resubmitted and I'm told that it should take a couple of months for the discount to take effect, but to no avail. I've shown my CAC card multiple times for the purpose of sending a confirmation email to my government email account and in none of those instances did I actually receive the email.

I have also brought my LES into the store which I watched the representatives scan in, but again, to no avail, I was told that there is still no record of my discount in the system. At…

I called on August 24th because my U-Verse cable was receiving some pixelated images. A technician was sent to my property and determined it was a wiring issue. He contacted a second technician and left. The second technician arrived and did some work outside with the wires, he determined we would experience a service outage of a couple of hours up to three days while the issue was resolved. I called on August 25th to check the status of the repair. I was then told that it had been escalated to a contractor since dig work was required to repair the wires and that the project had an estimated completion date of August 31st. Since I work from home, I attempted to see if AT&T could provide me with a mobile hotspot while my internet service was down.

They could not do this for me but adjusted…

AT&T Wireless customer service failed to provide at best, minimal Network Connection for the very basic of wireless phone service. Starting the VERY first evening (after 9pm) spending from 3pm - after 9pm at the AT&T store activating our NEW service with AT&T, we began to see that we had if we were lucky, 1 bar of Network signal. I contacted AT&T Tech support, maybe around 10pm or a bit later to troubleshoot what could possibly be causing this.

I spent well over 2 hours performing the steps the Tech directed me to do, at one point she even asked permission, which I gave to access my phone remotely so as to see if there was an issue either with an app or settings, she did at that time direct me to change settings for the Mobile Network Type, the Roaming, the MIN and I think the PRL version…

I have been with AT&T since I was first allowed to have a cell phone in high school in 2001. I got my own line in 2008. My aunt even retired from Pacific Bell before it became AT&T. I have never had anything negative to say about AT&T until my experience the other day. I’ve loved AT&T so much my household has almost every single possible product AT&T owns or is partnered with ranging from U-verse to internet to DirecTV. Anything you can think of my family has owned it at one point in time.

My issue and situation started on Saturday August 20th, 2016 with a suspension notice notifying me that I need to pay $283.06 by Tuesday August 23rd, 2016 or my lines would be suspended. When I received this letter, I was shocked because having a cell phone is so crucial to my business as a realtor and…

My husband bought the pelican water softener no salt filter system. It was the natural soft water softener. From day one, our glasses, silverware, pots and pans have white residue deposited on them. The glasses have turned from beautiful crystal clear clean glasses to completely white and you can not see through the white haze nor do you want to use them.

For the price he paid for this ($1300) he should have kept the water softener that he added salt to. How do you get rid of the white deposits using the pelican water softener no salt filter system?

Went to AT&T store. I wanted to combine phone accounts between my husband and myself. Bought a new phone $1,000, plus ordered Direct TV and obtained a security system. I was told combining the phones with Direct TV would save me money.

They told me the plan would be for 2 years which would include NFL package for 2 years. I was notified in mail NFL package would be for 1 year. And the direct TV with all the hidden cost will cost me more than I was paying for cable. was not told they had to run big wires across house nor a big dish on top of house. drilling in house for security was a mess. left dust from drilling everywhere. Didn't tell you system issues.

I went to ATT over 2 weeks ago my account still is not right on the billing side however, it is closer after they told me I would…

I am writing this formal complaint, because we have been lied to for the last time by one of AT&T's “professional” customer service representatives. Let me start out by saying, we have been loyal AT&T customers for many years, more than I can count and when we went into an AT&T store around June of 2015 to upgrade our phones and were talked into switching to Uverse from our current Comcast cable is when this all started. The representative in the store went through his whole spiel about the Uverse package and how it would save us money.

We liked that idea and had had some issue with Comcast in the past, but our only concern was that we had already paid for the MLP Xtra Inning’s package through Comcast and it was only 1/3 of the way through the baseball season at that point so we wanted to…

I have been a customer for 16 years, and I am not a person who complain. On August 20,2016 .AT&T debited 231.19, from my checking account without my authorization. Not only was this unethical, but, it is against the law to go into somebody bank account without their consent. August 24, I talked to AT&T customer service representatives (James) he was no help, other than telling me there was nothing he could do.

I asked to speak to his supervisor, he told me his supervisor wasn't available, and she would tell me the only thing I could do was go to my bank and have them to do a reverse payment. This is the second incident I have had with you all this year. On February 11, I called to have my service bundled, the representative told me it would be at least 1billing cycle before I can see my…

We have AT&T u-verse, Internet and direct TV. When this months' bill was received it is almost $50 more than last month's. When establishing the account, we were told the bill would be the same for 2 years. When calling customer service, I was told there was a change in the billing date, and that was the reason for the increase.

My complaint is that we are senior citizens living on a fixed income. A sudden $50 increase in a monthly payment impacts us. We do it have extra money. Why were we not previously informed? I was told in my conversation with customer service that we could get a discount for being AARP members and a discount for my husband being a veteran.

You web sites appear to have discounts for cell phone users only. Please advise how to get these discounts.

) and no cell phone service for 3 days! AT&T, one of the biggest companies in the world, cannot grasp having their 'switching station' in a place or location that can't be flooded to prevent this from occurring again. They must be a little cash strapped and lacking money for capital expenditures.

Good thing I'm paying for the land line also. Can't wait to switch to Verizon where I can travel the country and get reliable service.

I love ATT but I will never get the passport plan again as only the texting portion was really working I guess because we were home using WIFI. The data plan, I give mixed reviews. The passport locations were never near us especially in Paris and had to actually be in front of the café for it to connect and once it did it was very weak. I wasn’t able to constantly surfing the net or sending text/e-mails with photos, couldn’t post pics online so I can remember where all the photos were taken or save space on my device. It worked at home mostly then call 611 for assistance with but still had to constantly enter the city in order to locate a hotspot.

During an emergency used the phone a few times to call my sister and even had to refill my RAZA account to make calls to the us and Africa…

My account number is: When we first got the U-verse a month ago, on July 9th, David, Customer Service Representatives, told us you we're not going to charge us the installation fee, order 2237569906A. But we received the bill from you charging us the installation fee, and on July 29th, Hernando, from customer service (Medellin, COL Center) told us that Bryan, his supervisor, would review the tape from the sale to confirm whether there were or there were not installation fees, and they will have an answer on the next 5 business days.

We called them on August 5th and Christian, Cus. Ser. Rep., told us that Bryan, also his supervisor, would call us in 3 business days. And he would drop the installation fee from the statement. Until now, nobody has called us, and the bill remains the same,…

The technical support number takes me to someone that is obviously reading a computer. She speaks very poor English, keeps repeating same question (very frustrating, and even if I ask a technical question she continues to read off of something and doesn't answer the question. Its feels like I'm connected to a person which is located in an efficiency in Hialeah. Its always the same person. I dare anyone at ATT to contact her and go through what I went through.

You'll want to beat yourself and that's the honest truth. When did you guys start doing this? In addition, because I was frustrated on having to be charged $199 to get a tech out to my house and replied no thanks and I will replace cable myself. Cable is not worth $199 and I hung up. My system was completely deactivated for several…

My phone has been out of service for 24 hours. I have tried to report the problem using your "extremely frustrating" automated systems. I have tried to talk to a person no less than 10 times today. None were successful. I was cut off, put on hold, told that your center is closed and now you are calling my other line(704-375-5300) every hour or so and hanging up. This is your automated system trying to determine if I still have a problem. I have tried numerous times to speak to a person and that evidently is not possible.

Several weeks ago you also unplugged my line while installing someone else 's line. It took several days to resolve. I have asked a supervisor to call at least 4 times and no one has called yet..Your customer service is the worst I have experience in some time and I have…

This survey is forcing me to give a one-star review however my review for AT&T and the service I have received over the last 4 hours is a -25. Chantal at the Galveston location has the worst people skills and customer service skills of anyone I've ever met in my life. My husband and I are on vacation and my phone quit working and rather than assist me I was transferred to every department within AT&T and it's warranty department as well as hung up on several times. I have been a loyal AT&T customer for several years I have also been a customer at my business but after the service that I received today I will be canceling every account that I have with AT&T.

It's no wonder that you have a 1.93 rating because after the customer service that I received today, you should be out of business.…

How do I remove the 1 star? No stars or negative stars would be accurate. I live in a rural area. I had a landline with ATT for 35 years. Switched to ATT cell phones about 2.5 years ago because the ATT cell service in this area was great. Well approximately 4-6 months ago something changed. Cell service became awful. Internet sketchy. I have called Customer Service probably 20 times since February. Yes I have sat patiently on the phone with them for 1.5 -2 hours while they trouble shoot my phone, take remote access of my phone, put me on hold, consult with a supervisor, etc,etc,etc. Bought a new phone. Same problems. They suggested replacing or warranty out brand new phone. Fine.

Same problems. Sent back warranty phone and kept my NEW phone. Problems continue. Consulted with ATT store…

Was it fraud? Was it a bate and switch? I am not sure but, after being on the phone for over 3 hours yesterday, I felt like I had been in a battle and I lost big time. This is a long story, but I will keep it on the short side. I have been a customer of ATT since 2011. I moved to a new build home in November of 2015. In calling ATT to transfer my service, the residential department could not find my address and could not get me service. I called back and asked for the ATT business department (these 2 departments do not speak to one another).

They did find me and set up a business account with a special offer of $40/month with an installation fee of $99, which would be refunded to me at the end of the 6 months promotion, which I found out later, that I had to request it by a deadline,…

I have an e-mail address only, I changed my phone service when I moved. I cannot access my e-mail , telling me my id an password do not match. only password I ever had. I was told I had to close this e-mail before I could open another.

I have no e-mail I'm screwed att. Thank you.

I had a bundle of TV and internet (U-verse) with TV service contract term being until June 10 2016 and Internet service term being until February 28th 2017.My TV service was expiring on June 10th and I decided not to prolong the contract and cancel TV service, therefore I called ATT and asked them to remove TV on the last day of the contract, they did it and said I would have my internet rate increase since I didn't have a bundle anymore, which was fine for me. I asked what the increase would be and what discounts they can give.

The manager responded with 2 options: 1) I keep my existing term of internet contract until February 2017 and they give me 10$/month discount and 2) I sign for the new term from June 10th 2016 to June 10th 2017 and they give me $15/month discount. I went with…

My friends, family and myself are receiving harassing texts from 787-679-1131, this is an AT&T number not affiliated with any of the persons recieving these texts. All involved have tried to contact the number but no one answers. Can you please shed some light on how to stop this or what to do to stop this, i would like to press charges against the owner of the number.

I cancelled my AT&T service on 2/17/16. Switched to Cox. Wife did not like it so we switched back to AT&T on 3/27/16. I informed the ATT account rep we wanted the same service we had when we left a month ago.

While with AT&T previously we had international calling to Canada as my wife's relatives are ill and she calls them in Canada frequently. Received our first bill and we were charged about $500 for phone calls. Called AT&T many times complaining about our bill and was told there was nothing that could be done.

My wife and I are in our late 70s and have never been treated in such a rude manner. This is senior abuse. Apparently, their shareholders do not care how customers are treated. Keep this in mind when shopping for a new phone carrier.

Over one month ago, i spent over 1.5 hours on the telephone with ATT employees with the simple task of transferring or porting my ATT telephone number to my ATT mobile telephone because my law office moved. I was told that the process would take only a few days. It has still not happened and i have received no update. About two weeks ago, i contracted with EFax to "port" my number from ATT, (209)521-3700 to my EFax account and signed all required paperwork. ATT is obstructing that process as well. Meanwhile, ATT has no trouble continuing to bill my ATT account number 139054948, even though zero service is being provided at the address where that account was set up, because as ATT knows. I have been vacant from that address for over one month.

Calling the "customer service" of ATT is one…

I have been able to used as admins on this line for over 5 years the primary is Marie my wife of 10 years. so when my daughter went to your Bethlehem store some ASSHOLE named Richard refused to let me approve the new sim card.

I had all the correct info, and when my wife called the woman she spoke to said i am on the account to do these things. They had my granddaughter with them who is sick and had to wait for this butt to flex his muscles.

As soon as our accounts expire goodbye AT&T!

U-verse Internet DSL link drops. The ratting of this service should be 0. Have been fighting this problem for 1 year. It has been so long of a problem I feel like I should have an anniversary party.

On May 11th, at approximately 9:15 am, I entered an AT&T service location on 34th Street, NYC. The place was empty. I was "greeted" with an annoying glare of the "gentleman" behind the counter. My daughter's phone was deleting her text messages and turning off unexpectedly.

I asked Diadre, the "pleasant" associate to please take a look. Acting like he was doing me a huge favor, he scrolled through the phone and informed me that her memory is depleted and she needs to delete her text messages.

That would make sense if it wasn't for the fact that ALL of her text messages were, in fact, deleted - thus my visit to the help center. I tried explaining that to him as well as asking him to see if there was anything else he can find since there were other issues with the phone.

" To that I…

I went to 3 AT&T stores to trade in my phone and tablet.

Finally in Victorville they had phones and everything I needed. Although they charged me a 35$ stocking fee, I was told to call AT&T and they could possible credit the money. When I called They finally said they would and then got disconnected.

When I called back they said that there was no way that could happen and they wouldn't do that and couldn't do that.

I have been an ATT customer for over 20-years, not that, that means anything to them. I have had landline, cable, and now internet service with them. This has got to be the most aggravating company to do service with.

It sounds like they are in a boiler room, the lady was not very helpful AT ALL. After waiting SEVERAL minutes to get someone on the phone, they still insist on charging you a $5 convenience fee to process your payment. This is ridiculous!

Customer loyalty means nothing to these people!

AT&T debundled my service with Directv and now they're trying to charge me to have it reconnected because they made a mistake the service personnel told me that a system malfunction happen and that's what made my service be discontinued I was under a $25 a month bundle package starting 8/30/15- 8/30/16 but att system shows it was their fault but wants me to pay bill to get service back on when they breached my contract for service I was paying as if I was still under the bundle but

I wasn't so they say I responsible to pay all charges both att and Directv, for their company malfunction

NO SERVICE AGAIN..I HAVE A SICK PARENT THAT I TAKE CARE OF IN WHICH I USE MY PHONE INCASE OF EMERGENCIES...WHAT IS THE PROBLEM AND WHAT IS AT&T DOING TO FIX THE PROBLEM????

They cut my business phone off for no reason. I have three lines, but only one was disconnected. They could not give me a reason as to why this happened. Their mistake cost me a lot of customers, The only help they seem to have, is to put you on hold and apologize for there incompetence.

The phone line has been off for over 24 hours with two no show repair appointments. They have only offered to credit me for the time my line was down on my bill. I cannot make up for lost customers and the embarrassment this has caused me personally and my business.

I cannot in good conscience rate AT&T on a scale from 1-5, because they are a 0.

This is my last attempt at trying to get AT&T service to our residence. We live just outside of San Antonio, Texas in a subdivision called Trailwood (at 27115 Bent Trail) - it may actually show up as a Boerne, Texas address. We have been trying to get high speed internet service for years, from AT&T, Time Warner and/or GVTC; whoever would bring us service. We presently use HughesNet which rarely works and when it does it is painfully slow. We live on a flag lot, which sets us back from the road. This is also the point where AT&T or Time-Warner would ordinarily bring us a connection - a distance of 937 LF. Right now we use Dish Network to bring us TV service.

When we first built our house in 1998, AT&T brought us a land line from the rear of our property as we butt up to an adjacent…

First off, I am 40 years old and have NEVER filed a complaint against ANY company EVER!! That being said, this is why I feel it necessary to voice my complaint. I have been what you call a "valued customer" for nearly 25 years. I had a landline, internet and 4 cellular devices with AT&T. My nightmare began a couple years ago when my internet stopped working. I called AT&T and was talked into switching to U-Verse. Ok, no problem! A tech came out and installed my new internet service. I immediately realized the internet connection was extremely slow and ultimately did not work at all. I called AT&T back and they sent a tech out who said he fixed it.

I guess "fixed it" was temporary because a few days later....no service. This happened again and again for several months. I was finally told…

I sign up for a AT&T services this month, it has been the biggest nightmare. I signed for wireless tv service, while the tech was installing I noticed all the wire. The tech and I called customer service to correct the problem and it wanted him to do them a favor and change the order.

He informed them that he could not do that. I have been promised by several reps that they would call me back, but to this day, they have not. The internet service is so slow, it frustrating to try and log on.

It is impossible to speak to someone who speaks proper English and understand the problem.

AT&T representatives offered to keep my account open when I informed them I was switching to a competitor. They did not disclose that doing so would result in a recurring $7 monthly charge. Upon receiving my first bill, I called to AT&T to dispute the charge, but AT&T refuses to remove it.

I was riding my bicycle Northbound on Indian Creek Drive (Miami Beach FL, 33141). Indian Creek Drive has parallel parked cars between Harding Ave and Byron Ave . 2065, a bicyclist is required to stay 4 feet from parallel parked cars, therefore I know I was well within my rights.

On this segment, an AT&T Vehicle (Licence Plate BQZ M14) began tailgating me, and honking his horn for 2 blocks because he wanted to turn on Byron apparently. I would like to send a complaint to HR and have this driver reprimanded for reckless driving and possibly assault with a deadly weapon!

Been with AT&T for many years. I thought for many years I had a non-pub and or unlisted number and no personal info listed. I was wrong. After realizing my number was listed thru all sources, google, internet, white pages. etc. others.

I tried a few years ago to resolve but still not corrected. In addition, AT&T has the worst customer service w the automated system. Just now I've been on here 12 hrs or more, waiting, hold, connections transferred to wrong deptartments.

Asia, China, Phillipines, Puerto Rico... I know it is cost effective for the company, but not the customers. but I just cant understand the dialect most times. So so so dissatisfied. Former employee/Retiree.

I was attempting to request repair in my phone due to a data usage problem! I was informed "twice" that a supervisor would call me to handle the issue! Still no contact.

However I get a bill reminder "promptly" every month from the billing department.

They quoted me a price to sign up for new service and lied about the price. I'm now paying ten dollars more for the exact same service than when I bundled my home phone with internet. Ihad home phone and internet with them for 50 total with taxes.

now its 57$ plus taxes. The rep lied to me because i went over this with him in great detail. AT&T will not lower my rate and apologizes.

Our front yard was torn up last fall while installing underground service. The repair off the lawn is unacceptable, it is rough and the seeding grass will not grow in the poor dirt quality. Other ares in the neighbor hood had been prepared for sod.

Ours is on a cul-de-sac and out of site to daily traffic. I want my lawn repaired like others

3/17/2016 - No phone service(landline) no internet as well. 1st appointment 3/18/16 had to cancel toward the end of the promised time as I had to leave the house. Rescheduled for 3/18/16 PM and services reestablished by 9:30PM. 3/21/16 - rental unit in same house without any service; AT&T provided them with services the same evening. However, I again had no more phone or internet services(3/21/16). Another AT&T appointment 3/22/16 (now the 4th one) made and was informed that service man the evening before had given my line to rental unit and just cut me out and left me without services. Not only that the service man on 3/21/16 refused to reestablish my line as he did not have a "ticket".

Knowing very well that he had just given my line to his customer and that I was left without services.…

In February 2016, AT&T came to our subdivision, Kingsbridge East in Oviedo, Florida to install Uverse fiber optics. With the recent rains in March, the area excavated by AT&T had collapsed revealing a three inch hole in the sewer line resulting in raw sewage flowing through the hole onto the exposed ground. The hole is approximately 3 feet deep and 4 feet across and next to the sidewalk. On March 26 we called the repair line at 1-877-737-2478 and opened a ticket as this was an immediate concern for health and safety.

Not having any response from AT&T by March 28th we were forced to call a plumber and have repairs made that totaled $544.27.As of March 29th we still have yet to hear from AT&T. We have attempted to call to find the status of the open ticket and were given the runaround. We…

Hard to write with limited time. Techs came yesterday upgrade service. Now nothing works spend3 hours on phone missed NCAA playoffs. So upset. TVs out internet out after speaking last tech over an hour lost connection and never called me back even though we confirmed call back number.

He also mad me cancel the appointment I had set up for tech before he would help me so my poor experience will get worse when I need call again tomorrow. So frustrated!

In March 21, 2016. 00. with the representative over the phone the total amount will be $57,00 plus taxes. Today I received an e-mail showing a combination the statement with Direct TV what we never touch in our conversation. Please correct or keep two separates statement one for DTV and another for phone an internet.

I wish to fix this matter as soon possible. I hope to receive an answer to my claim.

My home phone service was inadvertently disconnected by AT&T on March 10, 2016. I've called and e-mailed almost every business day since then with no results. Promises are made, explanations are given, but nothing has been done. Of course, I am still being billed for this non-existent service!

in January 2016 At&t called us about changing from At&t internet to U-verse service. The Customer Service Agent explained that they was changing DSL to U-verse because they was discontinuing DSL. She explained how U-verse would speed up the internet because they was switching to fiver optics. My husband agree to the change. She stated the bill would be $62.00 plus taxes for 12 months. He asked her would their be any problems with the switch. She stated no because I'm putting in the computer. She gave him the date and time.

On January 16 2016 around 2:00 pm a young man came to my home to install the U-verse equipment. In February we receive a bill from At&t for $77.28 I pay the bill at the At&t store after paying the bill. U-verse send us a bill for $161.13 for February and March with a…

If I could give a negative star I would. I waited for over 3 weeks for service to be set up after a move. I was told the first time there was a problem with tje outside box and the installation guy couldn't fix it.

Inwas rescheduled for another week out for the second installation guy to say the problem was never fixed. After spending 2 hours being bounced around on the phone no one could give me a straight answer or guarantee my services would be fixed.

I still have no service and not one employee at att can help me or tell me the problem. This is the absolute worse service I have ever seen in my life.

Grossly over billed for services. Was on phone with 3 customer service reps for over two hours, only to be told be all 3 of them that their phones and Internet were not working!!! And this is their business! One rep was located in Montego Bay, one sounded Chinese, the other sounded Indian.

All said they were having too many technical issues to resolve my problem!

I am the Manager of Richard's Buckhead Collision and we have been loyal customers of AT&T for along time and have had several business that had chosen AT&T. I was very disappointed and frustrated that I could not get to talk to any customer service and my calls were automatically being transferred to a collection agency.

Our account is current and we do not see why I could not have the opportunity to talk to live person to understand what was going on. Attaching a bill showing our account is current. I need an immediate explanation of what is going on.

If I do not receive an immediate response, will take action to report to appropriate agency.