Verizon

I had spoken to 15 different people in regards to my Verizon service. I had just switched over from spectrum to Verizon and then I had to transfer back to spectrum and had to get a whole new phone number because Verizons mess up.

I lost an entire day because of this. My phone apparently did not port correctly and that’s not my fault. I was told that once my service was restored that I was going to get a gift card to pay off the remaining balance on my phone from spectrum.

I was also told that I was going to be able to keep my phone number. And also keep my device. I ended up being lied to. I was told that I had to bring in my device and transfer it to a brand new device and that’s not what I was told before.

I was transferred so many times by so many different people in different…

Wrongful billing on a phone. Returned within 24 hrs . Poor customer service the and promises to contact me by phone to resolve problem not followed thru! Kept on phone for nearly two and half hrs. Pass on from dept to department.

Some were so hard to understand because of their lack of proper dialect. Feel as a senior citizen that I was taken for my hard earned social security funds.

My Verizon Internet Gateway device failed on Monday around 6 PM. I called Verizon, waited over 20 minutes for assistance, was told a new device would be sent, to expect delivery in two days. No device received at end of day three.

All my mobile hotspot allowance had been used because I was using my phone to hotspot for my home business computer for three days. I went to the local store who could not provide a replacement cord for the gateway, could not refresh the mobile hotspot allowance, could not compensate me for three days without Internet, and lied by saying the device had been delivered.

When I was suckered into signing up for Verizon Internet, a gateway device was provided to me by the local store, yet they somehow cannot provide replacements when the equipment fails within 2…

A very nice salesperson said our phones were acceptable to qualify us for a deal. When we brought our phones in to the store after making sure everything was transferred we were told by a different rep they were unacceptable and additional fees would apply.

We explained that we paid for the new phones based on the salesperson's assurance the old phones were acceptable. This fell on deaf ears. Classic bait and switch

My business system is down and none of my 6 calls to your team has helped. all I get are promises and no solutions. Choosing this system is the worst mistake that I have ever made as a business person.

Why cant I get some assistance??? My Account Representative (Aaron Keller - Roanoke) is a joke. He simply doesn't return my calls. How do I get out of this nightmare???

Verizon allows people to set up accounts using other peoples mailing address. This is happening to me. I am receiving mail from Verizon at my home address with someone else's name. When you confront their fraud department about it, they claim it's not illegal.

Even so, it causes work for the people who live at the address that was used to set up the account. In my case I have to deal with all the mail I am getting from Verizon at my address with someone else's name on the parcel.

I did not ask to be involved in some random strangers Verizon account. Yet because Verizon claims its legal to use whatever mailing address they want, it puts a burden on the residents living at that address. The fact that someone would lie about their residency when setting up a Verizon account, and their fraud…

Verizon is trying to charge me for a device that I was never told to return. When I contacted customer service they tried telling me they sent a text.

However when the order was placed it was never told to me. Now Verizon is refusing to do anything. I need to contact Coroprate

I would not recommend Verizon to anyone their service is garbage complete trash every time I call into Verizon all they do is give me the runaround they don't care what their services like all they care about is the money in their pocket and they know it I've never been happier yet since I've canceled with Verizon and went with Cricket

Went in to get an upgrade on our phone, got our phone, and that is when it all started. They said our phone was damaged and will not give us our credit that is owed. They inspected it at the store and said it was fine, then shipped it to corporate, who said it was damaged. 00 has become outrageous.

00 on December 21st to get my phone turned backed on. They said I had not paid my bill but that is not true had paid twice in October. I had to use a neighbors phone to call in, because the agents at the Verizon store said they could not help me any more.

I have been fighting this for four months now. Have probably spent a minimum of 15 hours in the Steamboat Springs store, to have nothing solved. I try and get someone to help, but the only people you can reach have been outsourced overseas,…

I contacted Verizon today to resolve an issue with my account; I had to cancel several services and return the devices on 12/12/2023 ! I've been waiting more than a week now and haven't received the return labels or boxes as they promised to do, and the Verizon store refused to accept the devices!

Today I called again after waiting more than an hour for someone to help me address this situation; they kept moving my call to numerous departments and no one helped me get it done! It's difficult to work with Verizon, and the sales representative lied to me about the services from the start.

Now I have a due amount that is wrong and must be adjusted because I cancelled the services. Please assist to get the return labels. And adjust my bill as well. Unfortunately, the sales guy who visited my…

I had phone service through straight talk. I transferred my phone number from straight talk to At&t. After changing the phone number the phone's IMEI was blacklisted and now I cannot get the phone to work

This has to be the worst cellular Company on the earth. I’ve had so many issues with this company about a phone they sold me and 4 weeks later still doesn’t work and they won’t replace it . This has totally crippled me I can’t get phone calls from my business , I can’t trade and make money , I can’t use any apps most of all can’t access any money and I’m 100% disabled this is not fair I didn’t sign up for any of this.

They even sent another phone that doesn’t work !!! INCREDIBLE

To Management tea, I am a loyalty customer for over 22 years with verizone wireless. resently changed plans to pay as you go plan o October 20,2023. Was promises a free cell phone. today I have been told by that department this new plan I moved to does not come with the teacher promotion that was said to me by this person.

three times today, this was said by the person whom I contacted today no such thing! This person as she was spelling out words referenence M as Monkey! My original cell is turned off

Verizon Wireless is in open violation of FCC Regulation 47 CFR § 27.16. They are specifically in violation of subsection (b) Use of devices and applications. Licensees offering service on spectrum subject to this section shall not deny, limit, or restrict the ability of their customers to use the devices and applications of their choice on the licensee's C Block network, except:

(1) Insofar as such use would not be compliant with published technical standards reasonably necessary for the management or protection of the licensee's network, or

(2) As required to comply with statute or applicable government regulation.

Verizon Wireless hacks into network unlocked phones that are purchased outside of their network, like mine, which I purchased at Walmart for the unlocked bootloader, and the…

Sold me a phone with someone else's number: Charles Schwab suspicious activity. Someone's healthcare information. Cannot use Amazon due to canceled (number) which is the number I was given. Took to Walmart Kiosk (no help 3rd party). Took to service desk of Walmart (no help 3rd party, manager gone for a week), took to Verizon Store (cannot change number but can take my money for new plan).

Hello Verizon Complaint Department RE: account 157-013-661-0001-03 - Still being billed, although account was cancelled twice.

I began a Verizon Account in an apartment in Falls Church, Va, for internet only in 2022. When my lease was about to end in mid-August 2023, I called to cancel the service. I called on August 17th and spoke with a male agent who told me he had cancelled my account, but that there would a final bill for September. In September, I received a notice that my bill had not been paid and realized that he had not in fact cancelled my account. I texted with someone named Clyde at 12:15 pm on September 18th. He said he would take care of the cancellation but that I might still owe for one more month.

Verizon sent another bill in October that did not reflect any of the…

I wanted to let Verizon know how disappointed I am as a loyal customer of 10+ years. I got a hotspot "upgrade" and my old hotspot should have been deactivated with the new one taking over my old line. 00 for a new line that I didn't need to have.

The Verizon response is that I signed for it (and I probably did) but I trusted Verizon to take care of me, Not take advantage of me. Its not $35 but the principle. Lesson learned.

I added new phones in Aug. and have spent over 20 hours on chat with Verizon to only still have issues. The agents change things without your approval. Then you spend time fixing then that agent messes things up. I then contact another get to where I think resolved to find out no one followed through with my credits. Finally in Sept.

I got Veronica she listened and we went line by line of charges and my disputes she fixes it. I get another email stating problems that we were not made aware of so more disputes. Next agent oh I can fix your bill it wont go up and everything will be fine I sure you accept.

I stated I will accept on terms i hold you to your word. another screw up. Changed what Veronica spent over 5 hours fixing into another mess. Spent time…

have had the phone for awhile a never had any provlems , hubby was out of town for 4 days, and could not call out or receive any calls from me We are old and in our late 80's so our phones are very important to us. The bill is paid, its an auto payment. Please help. . flip LG phone

This company has absolutely the worst phone service support reps ever! I have never experienced so much unprofessionalism. I must've talked to over 15 different ones and none showed empathy, concern, or support. I recommend that no one use Verizon Wireless.

This company sucks no one thinks that they have to provide customer service. I placed an order for AirPods on August 24th and was assured they would arrive within two days now nine days later I’m still trying to resolve receiving my order at my door. This is the worst service I have ever experienced.

Ruby Adams

Title: A Disastrous Experience with Verizon Wireless: Broken Promises and Deceptive Practices

Rating: ★☆☆☆☆ (1/5)

I feel compelled to share my recent experience with Verizon Wireless, a company that has proven itself to be the epitome of unprofessionalism and a lack of accountability. The litany of issues I have encountered over the past few months has left me deeply disappointed and frustrated as a customer.

One of the most egregious instances of deception occurred when I added three lines to my existing contract plan. The salesman assured me that there would be no charge for the devices as long as we opted for unlimited service and signed a contract. However, to my dismay, I discovered that we were being charged nearly $2,000 for the three devices. When I reached out to customer…

The staff at this store are INEPT: they don’t know how to service Verizon hardware. Sarah was unable to remove the SIMM card from my Verizon MiFI8800 Jetpack today and tried using a metal pin (the kind used to eject SIMM cards from older iPhones) pushing the SIMM card out the end of the socket and breaking one of the metal pin contacts.

This destroyed the jetpack’s ability to connect to the SIMM which it was doing at home just prior to visiting this store. The store Manager insinuated that I did it with no offer to repair or replace the jetpack. There was a brief offer of partial coverage for a used product if I bought something on eBay.

Why should you do business with incompetent people who are unwilling to accept responsibility for the damage they cause? I am taking my business…

on june 20th my phone was stolen and called agents and they said to keep my number i should not cancel service but could not afford a new phone , i tryed 5 times to get a sim card for a used phone and

finally the 17th of aug received it but because my used phone is only 4 g they said does not work with verizon. bought a new phone and it was turned out to be 4g to. so now i paid my bill but still cant use my service.

please help me get a phone so i can use my service.

Screen brightness gets dimmed on republican sites. Lowers to10 percent. I turn off sim and verizons access and screen returns to normal. Have all setting so it can not be changed. Siri disable button is fake and not works. 25 years a customer and turned off for 2 pennies.

Receipt to return service for 2 cents soon to be on news if not explained. Lawyers contacted waiting on your denial as usual. Cease and decist throttling my screen.

I went to a Verizon store 11 months ago. I was told if I gave them my old phone (and my husband's old phone) that I would get a "free" Apple 14. I have been charge for 11 months for these phones.

I was on a call for over two hours in May and it was supposed to be resolved. I have been continued to be charge. 49 credited. WHAT????? And of course, there was no one "higher up" to talk to.

I HAD TO GO TO VERIZON STORE TO MAKE MY PAYMENTS - WHICH COST ME EXTRA TIME & MONEY - INCLUDING - GAS MONEY TO GO MAKE PAYMENT- I WISH YOU WOULD STRAIGHTEN OUT YOUR SERVICE - BECAUSE I DO NOT INTEND ON DOING THIS ANYMORE- THINKING OF SWITCHING CELL SERVICE - SINCE YOURS IS SO BAD .

Went in 8/3/23 shortly after 10am. I needed a new phone cord to charge phone in my car. I was following employee to look at options/products. I point out a dead roach laying in floor, he does NOTHING! It was gross.

I then proceed to decide to buy charging cord. Employee claims server is down and he can't sell it to me. I argue why not, I'm simply trying to buy a product.

Finally another employee suggests if I can get cash he can sell me cord. I have to leave, go to CVS, buy a tea to get cash back, then go back to Verizon store. I get back and magically server is up and running.

I paid in cash anyways, since I had to go to CVS because of their computets/servers supposedly being down. I also told the other employee about roach still dead on salesfloor. He also didn't care at all. The…

I tried to open two new lines and trade in two phones. Verizon is having a promotion on these items. 00. I filled out the credit form, but I needed to unfreeze my credit report. By the time I got back she was gone. 00.

I was disconnected by this person. I chatted with two more and they kept asking for another credit report and disconnecting. This was over a span of four hours. 00. I told them I did not like this price and how could it have gone up? Disconnected again.

The next agent told me to contact another number. 00, she was very nice and said she would forward my call to manager. The manager made me wait 45 minutes, his representative told me he would call me back. He did not call back.

Where is the customer service. This is awful that they do not care about potential customers or…

I cut my phone line like a month ago and I saw a new charge today. I contacted an agent on the phone and they said it was because I added an international plan which I canceled on the same day I got it.

I spoke with a representative when I canceled my international plan and they already refunded the amount being charged for the international plan. The supervisor that I spoke to today on the phone was very rude and said it was a recurring charge and therefore a valid charge and can not be removed.

They are basically charging me for something I did not even use.

Moderately good signal at my house has changed to NO signal in Gusela, AZ. I am completely blacked out all of a sudden and I cannot allow it to continue my number is 928 970 2189

False charges for highspeed internet. No way this is true on phone line out here . No way I had fast internet in Iraq in 2003 2004 . With 20 computers on one switch and hooked up to 63 van .

That's a third world country. and that almost 20 years ago . 99 for this slow speed . Is wrong . Kids can't even play Xbox . And someone be on phone wifi . At same time . Connection constantly being interrupted .

Plus just age of phone line on poles tells me no way you sending signal on line that's from 1974. And the phone check in house was tested . Plus I try send you complaints but captcha won't work for times so it signal

i purchased a verizon jet pak that aws sent to my address on Martha's Vineyard. verizon internet service is vey poor and the jet pak does not work it keeps shuting off and had to be rebooted every two hours. I wich to return it but o one will tell me wnere to send it.

Dear Verizon,

I hope this message finds you well. I am writing to bring to your attention an issue regarding the recent phone trade-in I conducted with your company. Unfortunately, it appears that I have been overcharged for the trade-in transaction.

I traded in my phone as part of a promotional offer, expecting to receive the agreed-upon trade-in value. However, upon reviewing my account and the transaction details, I noticed that the amount credited to my account was significantly lower than what was initially promised. This discrepancy has left me feeling frustrated and disappointed with the overall experience.

I have been a loyal customer of Verizon for several years, and I have always appreciated the quality of service provided by your company. However, this unexpected overcharge…

I live in New Mexico. The US Forest Service started 2 fires that turned into a declared national disaster. 3 April 2022 Burned 340,000 acres. Verizion cell towers were burned. They did not set up temp sites in my area.

I contacted them to turn my service off. I later get 2 billing during that time. I called they said it was removed . Now I get a credit company sending me notices. About the 2 mo the bills I call Verizon they have no records now.

It has lowered my credit rating from 841 to 702. I always pay bills as due. Now what more xxx to fix this on top of being burn out by the USDA - US Forest Service.

68 for a 15 minute phone call to a man seeking help for his mother who is suffering from breast cancer in Pakistan (I work & consult with cancer patients worldwide to assist them with starting an 'at home' ultrasound treatment solution for their cancer). 00 for the call!

My girlfriend found this odd, as international calling charges were not mentioned to us upon signing our agreement. We immediately contacted customer support to attempt to find a solution / answer for this problem. The rep assured us that international calling charges were not part of our agreement and that getting the charge removed should be no problem at all.

We were charged despite this promise a…

Tried to return 2 Motorola phones for Samsung after 30 day by 3 days. Could not come sooner because I had hip surgery and husband had knee. We were on walker's and med. Company said past the date. We would have come sooner if we were able. We still want plan, just want a Samsung phone. Hate Motorola They said it would cost $1200 to exchange. RIDICULOUS!

PLEASE HELP. HAVE BEEN CUSTOMER SINCE MOVING TO Florida. Had AT&T. SWITCHED. Have been satisfied until now. Still hate our Motorolas.

Hello my name is April Dunlap and I am very upset I feel like I have been miss treated by your customer service representative and for a phone bill being 223 dollars is high I’m having a hard time paying the bill and I get miss talk to I feel like they look down on me and that’s not right it hurts I love this phone service and have never had a company like this one

i signed up for verizon with 4 lines 75 55 55 25 unlimited everything including hotspot and I'm grandfathered in but last week they put a line back to my account that just disappeared off and now they are trying to say my bill is more than what its always been they are saying its 75 55 55 55 and that is incorrect and nobody will review my records and

look at my original account setup records they are saying its 240 then discounts apply from there, no its 210 and then discounts apply! see the attached for the original payment info -listen to ur customers its not hard!

I have been on chat for hours and was very specific on what I needed done and I am still waiting. I purchased a plan the other day (prepaid) and was under the impression it would be activated via eSIM. It wasn't of course.

So now I have a plan I can't use and no account can be located for me. Period. I have only spoken to one agent out of the hundreds who helped me. I have also been transferred 10 times in this chat! And still no help.

I've asked for a refund. Nothing. Supervisor. Nothing. And I can't call in because I am not a customer. How funny is that???

I have paid my bill 2xs this month and even with showing receipts of it due to them saying I didn't pay my bill . 00 payment yesterday. I've had it I've been with the company for two months now and I have paid my bill every month on the 2nd and I had to pay my bill 3xs since last month.

On top of that I'm being charged for shared plan and I don't have but my line account

Everyone knows that most of NOVA gasses up in the morning to head to work. Sheetz especially is popular. The guy in the pic, a Verizon employee, was blocking his pump, plus the pump adjacent. Myself and another guy asked him to kindly move, and couldn’t help but notice he was engrossed in watching PORN!

Makes me wonder if he had a Verizon phone package!

I have been blocked by Verizon Wireless customer service,m with whom I chatted on Sunday (05/07/2023) in the afternoon. My chat was about extra charges that Verizon Wireless wants me to pay for a service, called Travel Pass, I have never applied, I did not know what it was and I never applied for. They sent me my bill for this month (which was set and I continue to pay in the amount of $86.00), and it is too expensive. I tried to explain myself and discuss these extra charges to the agent who supposedly discussed the matter with the supervisor, and they left the chat off and they left me until today blocked.

This so insane especially when we are abroad, outside the US , and we cannot have a direct conversation with someone. In addition I have been a long time customer with Verizon…

After being LOTAL customers since 1996 we’ve never received any type of upgrade from Verizon. My wife & I need new phones. 5 today Verizon’s has chosen to lie to us repeatedly and pass the buck from dept. to dept.

They have NO interest in retaining us as customers and have told us that we can go to AT&T and that unless we will pay MORE $ than they’ve already taken from us in almost 30 years we can not get new phones, upgraded phones, or replacement phones. I’ve never felt like a worthless customer ever. haha, what a joke.

I'm upset with your advertising department, you give new customers deals, what about the customers that have been with the company for years why can't you give them deals like new customers, instead you keep raising our bill to where some of your customers can't afford it anymore

My phone had broke and I wasn't able to use it. So I drive to the Verizon store to file a claim and get the process started on getting a new phone. There were 3 employees sitting on their phones, fine.

The woman helping me just hands me a piece of paper and tells me to call the number. I remind her I don't have a working phone. She suggests I ask to borrow someone's phone. I ask to borrow hers.

She says she can't let the customers borrow the phone. I ask if she can call on my behalf and still tells me no. It was a pain figuring out how to file a claim. If this is how the business is (meaning employees cannot help a customer get a replacement phone), you'd be better with the kiosk that would allow a customer to file a claim.

April 1st I ordered an upgrade of 2 phone lines to Samsung Galaxy s23+. I have been a customer for 4 years and pay for 4 phones. One of the 2 phones was received with no issues. My phone order was screwed up by the warehouse twice.

Once it was shipped to NY instead of Florida, the second time the phone was reordered then had the shipper return the package to the warehouse for no reason. It's the 25th and I still have no phone. Can't get a phone until shipped phone is logged in, which will take up to another week.

At this point I am so frustrated. I have been punished for 2 warehouse mistakes. A supervisor was supposed to call me yesterday. Ariel never called. Still without a phone. Please look at my issues. Phone number is 914-318-8041. Unbelievable! Cynthia Leopold

In October 2022 I got a new flip phone from the Verizon store in Dansville, NY. I was told that I was entitled to a free new phone from Verizon and was told that was what I was getting. In November when I noticed a charge on my bill, I returned to the store to question and was told that it might take a couple of months to come off the bill. That hasn’t happened.

I have returned to the store four times and have been told that they have had problems with that particular employee and that he had given me the wrong phone and that they would have the store manager contact me after each time I went in. He has not responded.

Does Verizon have any control over their stores ? If so, what can be done so I am not paying for 3 years for my “FREE “ phone.

I bought a samsung flip 4 and within 2-3 months It was the black screen of death. They gave Me a replacement and when I asked if I could transfer my everything over to new one they said no. I'm beyond livid that I lost all my texts and photos.

I'm so tempted to cancel verizon

I was told to call back with police report due to my x porting numbers over from att with out authorization I filed police report called back and now u guys aren't willing to help me. I'm taking my one number with u guys and leaving and will be letting everyone know what lies u have working for ur company