Verizon

A very nice salesperson said our phones were acceptable to qualify us for a deal.

When we brought our phones in to the store after making sure everything was transferred we were told by a different rep they were unacceptable and additional fees would apply.

We explained that we paid for the new phones based on the salesperson's assurance the old phones were acceptable.

This fell on deaf ears.

Classic bait and switch

My business system is down and none of my 6 calls to your team has helped. all I get are promises and no solutions.

Choosing this system is the worst mistake that I have ever made as a business person.

Why cant I get some assistance??? .

My Account Representative (Aaron Keller - Roanoke) is a joke.

He simply doesn't return my calls.

How do I get out of this nightmare???

Verizon allows people to set up accounts using other peoples mailing address.

This is happening to me.

I am receiving mail from Verizon at my home address with someone else's name.

When you confront their fraud department about it, they claim it's not illegal.

Even so, it causes work for the people who live at the address that was used to set up the account.

In my case I have to deal with all the mail I am getting from Verizon at my address with someone else's name on the parcel.

I did not ask to be involved in some random strangers Verizon account.

Yet because Verizon claims its legal to use whatever mailing address they want, it puts a burden on the residents living at that address.

The fact that someone would lie about their residency when setting up a Verizon account, and their…

Verizon is trying to charge me for a device that I was never told to return.

When I contacted customer service they tried telling me they sent a text.

However when the order was placed it was never told to me.

Now Verizon is refusing to do anything.

I need to contact Coroprate

I would not recommend Verizon to anyone their service is garbage complete trash every time I call into Verizon all they do is give me the runaround they don't care what their services like all they care about is the money in their pocket and they know it I've never been happier yet since I've canceled with Verizon and went with Cricket

Went in to get an upgrade on our phone, got our phone, and that is when it all started.

They said our phone was damaged and will not give us our credit that is owed.

They inspected it at the store and said it was fine, then shipped it to corporate, who said it was damaged.

The managers at the store can't make any decisions, and now our monthly bill of 190.

00 has become outrageous.

I paid $804.

00 on December 21st to get my phone turned backed on.

They said I had not paid my bill but that is not true had paid twice in October.

I had to use a neighbors phone to call in, because the agents at the Verizon store said they could not help me any more.

I have been fighting this for four months now.

Have probably spent a minimum of 15 hours in the Steamboat Springs store, to have nothing…

I contacted Verizon today to resolve an issue with my account; I had to cancel several services and return the devices on 12/12/2023 !

I've been waiting more than a week now and haven't received the return labels or boxes as they promised to do, and the Verizon store refused to accept the devices!

Today I called again after waiting more than an hour for someone to help me address this situation; they kept moving my call to numerous departments and no one helped me get it done!

It's difficult to work with Verizon, and the sales representative lied to me about the services from the start.

Now I have a due amount that is wrong and must be adjusted because I cancelled the services.

Please assist to get the return labels.

And adjust my bill as well.

Unfortunately, the sales guy who…

I had phone service through straight talk.

I transferred my phone number from straight talk to At&t.

After changing the phone number the phone's IMEI was blacklisted and now I cannot get the phone to work

This has to be the worst cellular Company on the earth.

I’ve had so many issues with this company about a phone they sold me and 4 weeks later still doesn’t work and they won’t replace it .

This has totally crippled me I can’t get phone calls from my business , I can’t trade and make money , I can’t use any apps most of all can’t access any money and I’m 100% disabled this is not fair I didn’t sign up for any of this.

They even sent another phone that doesn’t work !!!

INCREDIBLE

To Management tea, I am a loyalty customer for over 22 years with verizone wireless. resently changed plans to pay as you go plan o October 20,2023.

Was promises a free cell phone. today I have been told by that department this new plan I moved to does not come with the teacher promotion that was said to me by this person. three times today, this was said by the person whom I contacted today no such thing!

This person as she was spelling out words referenence M as Monkey!

My original cell is turned off

Verizon Wireless is in open violation of FCC Regulation 47 CFR § 27.

16.

They are specifically in violation of subsection (b) Use of devices and applications.

Licensees offering service on spectrum subject to this section shall not deny, limit, or restrict the ability of their customers to use the devices and applications of their choice on the licensee's C Block network, except:

(1) Insofar as such use would not be compliant with published technical standards reasonably necessary for the management or protection of the licensee's network, or

(2) As required to comply with statute or applicable government regulation.

Verizon Wireless hacks into network unlocked phones that are purchased outside of their network, like mine, which I purchased at Walmart for the unlocked bootloader, and…

Sold me a phone with someone else's number: Charles Schwab suspicious activity.

Someone's healthcare information.

Cannot use Amazon due to canceled (number) which is the number I was given.

Took to Walmart Kiosk (no help 3rd party).

Took to service desk of Walmart (no help 3rd party, manager gone for a week), took to Verizon Store (cannot change number but can take my money for new plan).

Hello Verizon Complaint Department RE: account 157-013-661-0001-03 - Still being billed, although account was cancelled twice.

I began a Verizon Account in an apartment in Falls Church, Va, for internet only in 2022.

When my lease was about to end in mid-August 2023, I called to cancel the service.

I called on August 17th and spoke with a male agent who told me he had cancelled my account, but that there would a final bill for September.

In September, I received a notice that my bill had not been paid and realized that he had not in fact cancelled my account.

I texted with someone named Clyde at 12:15 pm on September 18th.

He said he would take care of the cancellation but that I might still owe for one more month.

Verizon sent another bill in October that did not reflect any of the…

I wanted to let Verizon know how disappointed I am as a loyal customer of 10+ years.

I got a hotspot "upgrade" and my old hotspot should have been deactivated with the new one taking over my old line.

I had to call back to disconnect my old hotspot and I was charged $35.

00 for a new line that I didn't need to have.

The Verizon response is that I signed for it (and I probably did) but I trusted Verizon to take care of me, Not take advantage of me.

Its not $35 but the principle.

Lesson learned.

I will not ever buy or use another Verizon Product because you use Henkles and McCoy for fiber optics.

They are a corrupt company that abuses employees with non-stop 12 hr shifts and then fires them for getting ill.

What a bunch of hacks you have associated yourself with.

I will boycott you.

I have boycotted McDonald's for 40 yrs.

Your on the list for bad publicity.

But like most corporations you don't even care as long you make disgusting amounts of money.

Just as corrupt system and your part of it.

You wont get any more of my money. ..

I.

I discontinued my service due to a faulty phone & asked for a credit of $41.

49.

However, the service was discontinued before my credit was issued, & now I'm told I can no longer get the credit because I do not have an account.

I'm stunned!

Is this 1 of the ways Verizon got to be a billion dollar company?

I am a prepaid customer my # is 732-882-3050 today is July 11, 2019.

I paid for my service in advance and since I’m Canadian wasn’t told that my phone is no longer able to be used do to its 4g .

I was told to go to the store and they would give me the remaining bal in cash which is $42.

41.

I called several time getting the run around today I called at 10:00 was place on hold for 1 1/2 hr then the call drop no one called me back I call back again and held another 1 hr again the call drop again.

I was told that they mail the check out on July 4th.

Which wasn’t the case I was told I was being transferred to a supervisor which I wasn’t.

I’m due to add money on the acct on July 31, 2019 I am extemely disappointed with the service that I have received in the pass 1 1/2 month.

I would…

I can not get any help on a defective attachment for my I phone purchased at the Moline, Illinois store.

I have been back three and given another shop warn part after much waiting a cajoling.

I want a few minutes of a sales mans time even if he doesn't get a commission on every word I utter.

Last night the third replacement phone button holder fell off when I was there.

Was getting the run around, asked to speak to a supervisor and when she came online she was extremely rude.

I told her how we were having an issue with WiFi calling getting turned on and that having to call each time was a pain, but with ATT you didn’t have to do so.

She stated that she is an ATT customer and that I was lying.

That was only the beginning.

Her name is Cayley and her employee #1094816

I live in the New Orleans, LA and I would like to know why you do not offer the 55 and older unlimited data plan here.

I called to inquire about it and was told Texas, Florida and other state do offer it just not in Louisiana.

Why?

I have been a Verizon customer for several years not and am going to be on a fixed social security income in a few months and this would help a lot.

Please answer through my email.

Thank You Denise

I had 4 phones for 7 days and sent them back because the sales rep lied to us about paying for early termination fees for our current company and also never had the phones ported over.

Now, after 6 months, Verizon is trying to collect almost $600.

00 for 'restocking' fees.

I had talked to a customer service rep just before I sent the phones back and she assured me that due to my poor experience there would be no fees and Verizon also refunded my credit card $200.

00 for the fee's that the sales rep charged us.

So, I'm fighting with a collection agency over this extremely poor sales tactic and crooked sales rep.

They lost a customer for life and I'll tell everyone I know about my experience with them.

Last week I counted 9 spam calls while having dinner.

Some days a total of 24 spam calls Please block out spam calls for 302 684 8298 and cell...

484 678 4919...thank you

Brian Whitman manager of the Fairview Park store was incredibly rude & threatened to kick me out after I waited for help while him & another employee were standing around found nothing- the 2 females were the only 1’s working while the men stood around.

I had Madeline who helped me(she was waiting on 2-3 ppl at 1 time) as Brian wanted her to wait on another person while she was helping us.

As of course he & his buddy were looking at their phone & texting(or whatever).

Madeline was AWESOME!!

Thanks Maddie!

Brian Whitman & his co worker should b FIRED!!

It was absolutely ridiculous!!!!

Verizon Wireless billed me for service that they never delivered.

I have been a Verizon customer for over 15 years.

For weeks I have been trying to resolve an issue with one of my phones.

I have been on the phone and the computer for countless hours and even more days.

The phone is malfunctioning and I want it replaced.

I have insurance.

Verizon tells me it is an Apple problem.

Apple tells me it is a Verizon problem.

No one will resolve the problem.

I have done everything I have been asked to do.

I was told to ask Verizon for a copy of the original purchase agreement.

I asked.

I was told it was in the warehouse and could not be emailed. it would have to be sent by regular mail and would take 5-7 business days.

This was 2 weeks ago.

It should not be this difficult to get the phone replaced.

I am very tired of getting the run around.

Verizon…