Verizon Complaints Continued... (Page 7)378+ reviews added so far. Upset? Call Verizon corporate: 1-800-922-0204
I entered into a 2 year contract with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (blessing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.
On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract. Again, when I received the preview bill, it was not what was quoted. I tried to work with representatives to resolve the issue and it was unsatisfactory. Finally, they transferred me to a manager.
Ms. Jasmine Paglaro looked at the situation and said that it was not a new contract as the other promotions were still intact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promotions would end to get it. She provided her direct line so I could call her back personally at that time. So when March rolled around, I called Ms Paglaro directly (she provided a direct phone number for herself) to find out that she no longer held that phone number.
I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no further discounts would be provided until all promotions ended. Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset by the chain of events once again, but this person (Ms. Tolson) simply did not care. I said, well you guys got me again with false information. Her response was, well if you terminate early, there would be a $200 charge as this is considered a new contract (another piece of false information). I simply could not believe my ears. Seems to me that you rope customers in and then they have to fight for what they were promised originally by sales reps.
I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”.
First let me say that I have been a Verizon Residential Customer with the same residential phone number for 30 years, in addition I have a bundle in which I have DSL for internet (terribly slow, can’t understand why we can’t get fios at this day an age) and Direct TV. I also have 5 cell phones with my Verizon wireless account for at least 10 years. I went into the local store on 3/16/14 as my cell phone was not working – couldn’t send/recieve calls or text.
After about 1.5 hrs, they determined they would need to send out a replacement to my home; in the meanwhile they sold me a device home phone connect which they said would work with DSL, would save me my monthly phone bill with Verizon; etc. Imagine my surprise when my new cell phone arrived and I could not activate it, I also discovered that my DSL/Internet no longer worked and my home phone didn’t work either. I went to the Verizon store a 2 hour ordeal, the rep was on the phone about my new phone activation, and I was on the phone with Verizon Residential about my home phone.
The rep told me I had to get a new phone line and would have to wait a week to get my “new service” started, I had to have my credit checked etc all this for a phone number/line I have had for 30 years! While the manager was extremely helpful and apologetic, he assured me he will speak with the young man that sold me the device that cannot work in my home and caused all this trouble; however, the rep then transferred me to someone who said she was a 3rd party verification and she caught me off when I said “no” to the fee she said I would be charged for my re-activation. Long story short it is awful that this young man at the store sold me a device that I could not use and I now have to wait 7 days to have my phone line of 30 years and DSL restored due to his error.
To top it all off, my cell phone doesn’t work either, as I await my 2nd replacement. I currently pay about $359/month for my cell service and consider myself a loyal customer, this is no way to run a business. The gentleman also sold me a “booster” since cell service at my home is so terrible, this I have complainted numerous times about but the answer is always to purchase the $250 booster, most companies give this to their customers. I did buy the booster, which also doesn’t work due to the no phone line/no DSL which he had to have know, I plan to return it as I don’t want to give your company another penny. I am seriously considering changing carriers based on this event. This is a terrible way to do business and to top it off, Verizon Residential and Verizon Wirless openly tells you they don’t care they don’t work for the other company. Terrible customer service, I am so disapponted and I certainly will share my story with others so they don’t suffer the consequences I did.
I entered into a 2 year contract from Time Warner with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (belssing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.
On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract.
After repeated go around with representatives, I was given to Ms. Jasmine Paglaro a Manager. She looked at the situation and said that it was not a new contract as the other promotions were still in tact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promitions would end. She provided her direct line so I could call her back personally.
I called Ms Paglaro in March to find out that she no longer held that phone number and have a go around, they told me she was promoted. I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no futher discounts would be provided until all promotions would end. This was new to me as Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset but this person (Ms. Tolson) did not care. I said, well you guys got me again with false information.
Her response was, well if you terminate early, there would be a $200 charge. Who says crap like that. Seems to me that you rope customers in and then they have to fight for what they were promised. I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”. Otherwise, this customer is gone when contract expires. I did not have this issue with Time Warner.
I was having an issue with Verizon – went into the local store to buy out/end my contract. As a long standing customer they wanted to keep my business so they had me contact a customer service representative who told me that if I would remain a customer she would waive the $30 upgrade fee for both lines. When I got off the phone the girl at the store told me that that was the promotion so basically I was lied to. I called back to let them know that I was having trust issues because she had lied to me. I was then transfered to another representative, Blake Reynolds(Rennels) in Franklin, TN. He really wanted me to stay with Verizon so he told me that if I stayed I could get accessories for my phone’s and he would reimburse me.
I purchased them with my debit & was told to let him know the amount. I did that but never heard from him so I contacted him again, actually several times. Finally after a couple weeks & complaining he called me and promised to check into it and call me back on Monday.(that was 2 wks. ago). And of course none of these calls have been recorded! I am really disappointed in Verizon and feel that I was lied to just to get me to sign onto another 2 yr. contract. At this point I am considering taking legal action to get out of my contract due to all of this. I was misled to get me to stay as a customer! Let’s see where this e-mail ends up and how long it takes for someone to get back to me.
I called to renew my FIOS at the end of my contract. Everything seemed great and I got an Email stating the new guaranteed price. My next bill came with the wrong price. I called and that bill was corrected. The next month I got an even larger bill. This time I talked to retention and the gal said everything was taken care of. I got a confirmation email on the corrected rate. I am holding my breath for next month’s bill. In the meantime I keep getting letters from Arturo Picicci asking me to renew. This worries me as he is a customer relationship director and he doesn’t know I renewed. It is very frustrating to just get a simple renewal completed correctly.
Our plan was changed in error. And in the middle of the month. When we went in to get an upgrade on the phone we had. We were told our bill was over 400.00. My husband was sent to call the billing department from inside the store and was put on hold for an incredible amount of time. And was then told he would have to call back later that the computer system was down. We then went back to the customer service desk and they called the billing department and once again we were put on hold. Our household between cell phones and Verizon fios. We spend over a 1000.00 a month. And they are telling me they cannot drop the additional charges. I will be sure that every person I know will hear about the poor customer service we have received. And as soon as my contract is up with them they are gone.
Since Friday I’ve received four email messages and three phone calls threatening discontinued service. I’ve bee a customer of Verizon Wireless for years and always pay my bill at approximately the same time every month. Be assured when this contract is up I will no longer be a Verizon Wireless customer. I even received two phone calls and a message even after I was told you had received payment. Who ever is running your collection department should be fired today. If you let me out of my contract early I will gladly switch carriers so you don’t have to go through the trouble of harassing me again.
My son’s phone was stolen and we called the number that the local verizon store told us to call. We called that number and we went through the automated service and disconnected the phone. Now talking with Gladys (ext. 2084081) in Hanover, MD we have to pay the international call and one to Atlanta for a total of $195.02 that was made by someone else. She also said that when the phone was initially activated that it was set up to call internationally which is bunk. I am going to cancel our service and will never deal with any companies associated with verizon unless this issue is resolved.
I called 1-855-245-0656 to get information about verizon fiios triple bundle & spoke to Charles (didn’t want to give his last name) & after speaking to him for over ten minutes he declined to give me more information until i gave him my full name & get pre-qualified. He called me rude & disrespectful coz i raised my voice after he had me hold for many minutes to find out about asian (filipino) channel just to come back & say i need to pre-qualify first & that upset me & raise my voice & then he said that since i’m being rude he threaten me to blocked my number so i couldn’t call to order the service any longer. Later i called the above same number & able to speak to their supervisor Mr. Major & brought out my complaint & said he will make sure to look into it & apologized what happened.
To whom it may concern,
I have had the new Blackberry Z10 for about a month now. Verizon has swapped out 3 Blackberry Z10’s for me now and my problem still remains. The phone restarts all by itself 3-4 times a day everyday! It doesn’t matter whether you’re using it or if it’s sitting there all by itself. What is really frustrating is when you in the middle of an email or text and it freezes up and restarts you lose your whole message or conversation you are typing!
Is there going to be an update anytime soon that will fix this problem or am I going to have to switch to the trusted iphone??
Verizon Wireless charges and over charges constantly! The payments that I make in a month can buy me a new car! I used to have altel which I never paid over a hundred dollars a month for, since altel switched to Verizon I am charged over 300 a month. This is ridiculous! I have had so many weeks to change my bill to make it cheaper…. I want out of Verizon and so many other people I associate with hate Verizon to! Verizon, I am done with you and buying my new car with the money I save for not paying your over charged bills! You are a complete rip off! You’re not sucking every penny I own out of my pocket anymore!
I brought a Mimi iPad for Christmas ad I did the installment payments. In march I went to Verizon in clackamas Oregon to pay it . I paid 373 to my account to pay it off. April 1st came and I didn’t owe anything. I went to the store and made sure I did not owe anything and that my iPad was mad off. I was told my David that I do not owe anything until may and my iPad was paid off. I never got a bill for April and I called again to Make sure. I just got my bill for may and I owe 600 dollars. I’m so upset I called and complaint and I also went to the store to talk to David. He did not understand to a manager looked it over. The manager told me its a bill for April and may. I told him I was told my balance was zero on April 2nd, how does my bill go to 600 dollars in six days. I asked a lot of employees why my balance was zero they said you do not owe until may. If I owed for April I would of paid it. This manager told me he would take off the 5 dollar late fee, why do I even have a late fee I never got a bill for April and my balance was zero. He was really rude and should not be a manager when he talks down to customers. I would pay what I owe, but when your told something different. I have been a customer for 10 years I will not be customer after my contract is up, I will let everyone I know too. I have been be treated so poorly.
Account with Verizon begun before Summer, 2012. Many confusing events:
As an elderly woman of 85-86 years of age, in an attempt to downsize my expenses, I wanted to bundle three accounts: Internet, Land Phone and Cell Phone, as advertised by Verizon. Verizon sent me an Internet device with its own distinct phone number which was charged monthly as an adjunct to my computer service. This device was to connect to the computer and never worked properly. When I complained, several representatives by telephone made attempts to make the device work i.e. check the battery, check the blinking lights, etc. After several months of this, I cancelled the computer service with Verizon out of the bundle and went to another service in February of 2013. The monthly charges to me have been up and down and all over the place, finally resulting in my cancelling the land phone, leaving only the cell phone service. Now they want an additional $335.00 just recently billed by phone but I haven’t yet received the paper bill. They say my cell phone account will be carried until in July of 2014.
Dear Verizon Wireless,
I wanted to take a few minutes out of my day to let you know that you suck. Surely this response to your bullying sales tactics and shoddy customer service doesn’t surprise you at this point. Probably the question going through your head is, “In which of the myriad ways that we suck is this customer referencing?” Well, that is why we are here today, to elucidate my complaints and concerns, which I’m sure you are waiting with bated breath to hear.
At this point in time, I take major issue with the railroading of those grandfathered into unlimited data plans into purchasing phones at full retail, rather than being provided the standard 2 year upgrader subsidized pricing. Allow me to provide a bit of background.
I have been A Verizon Wireless customer since I excitedly purchased a Motorola brick phone with a calling plan that allowed me a generous 150 texts a month! I was so happy and proud to have a cellphone. The freedom of being able to make and receive calls practically anywhere was very liberating. I have stuck with Verizon for years because of literally one reason. The reception. I have been willing to deal with inept and rude customer service for years, because when it gets down to the brass tacks, all that matters is the range and area of my cellphone coverage. In the Sacramento area, Verizon is the best. Bar none. It was actually a point of pride that I would have at least two or three bars when my friends with AT&T and T-Mobile had no service.
Which brings us to the present, smartphone, data plan era. I have had my unlimited data plan for about three years. When I spent the money to upgrade to a smartphone from a feature phone, Verizon was the obvious choice, regardless of what shameless promos were being waved in my face by competitors. I bought a Droid X, and was on my way. The key element in what follows is that I was sitting on my upgrader discount, waiting for the right phone. I have not used my upgrade discount since 2010. My indecision only disadvantaged me, because when I look back I could have upgraded twice before the boorish and anti-customer service grandfathered data plan policy fell into place.
This is where I find myself in the situation I am in today, a 3 year old smartphone, limping along, barely functional, but without the $700 dollars at my disposal to buy an upgraded phone. When I first made my displeasure at this policy known to a friendly customer service automaton, he deftly suggested that I “upgrade” my plan from 29.99 UNLTD to a $30 2GB metered plan. What a deal! How could I resist literally paying more for less! The very same month that this brilliant sales pitch was made to me, I used over 3GB of data. So following this salesperson’s advice would have cost me hundreds of dollars. Perhaps what burned the most about this entire situation was that I was given literally NO notice regarding this policy shift and that my upgrade opportunity was about to expire, despite the fact that I had spoken over the phone with reps countless times regarding my account, billing, etc. Ample time to mention such relevant issue to my account.
Now I’m sure you have received countless letters regarding this issue, and at this point I am probably coming off as more than a little whiney. But I felt the need to express how I feel about the situation, and what I have learned. Verizon does not really care about its customers! You know that I am probably not going to switch, or that I will fall for the trick of you offering me a shiny new toy in exchange for my grandfathered data plan. So you can essentially treat me how you want. “You want your data plan? Suck on full retail b*tch!” is the message I am hearing. Loud and clear. The sour taste this situation has left in my mouth has me doing something I never thought I would do. Think about going somewhere else. Not that you give a toss! It’s after 12pm on a Friday, so imagine whoever’s desk this landed on is a few holes deep in the front nine at Ripoff Data Plan Country Club. FORE!
Removed International call plane on 2/26/13 but they mistakenly removed early February. Received February bill was $1414,- spent hour and hour conversation with rep. finally they gave me a credit for $1004.- but charged me $265.- for Tax. April 6, 2013 spoke to supervisor and he collected and credited tax and settlement for February bill was $128,17. Same day I paid $128.17 by phone. April 11, called from Verizon Financial department she asked me to pay past due around $395.- immediately. Last conversation with Verizon I only own $112.23 due on April 28th. Now totally different story I have a past due and cut off service plus late fee. I will call FCC tomorrow and get best result with Verizon.
On 03/04/13 I purchased a hot spot towards my Verizon account. However, after careful consideration I decided that I didn’t want the device, and then I returned it within 4 days. I thought it was a done deal after that. Now, it is April, and I noticed my bill was a lot higher than normal with Verizon, and I contacted them only t find out that the Best buy never put it in the system ! I tried calling Best buy with no luck by phone on 04/07/13 . I gave up and went up there and waited for an hour to get assistance on the issue only to be directed a manager who then informed me that the sales associate was new that did the return. I’m extremely upset, and my credit with Verizon is looking poor. Moreover, the issue is STILL not resolved. I wish I knew I would have been going this, I wouldn’t have bought it. This is very unprofessional!!
My verizon copper home telephone went unusable on thurs. April 4/2013. After a very long time on the phone (my cell) I reached a man who scheduled me for repair on sat. April 06/2013 after determining that the phone problem was on verizons end of the line by me plugging a phone into the outside box & having same problem. He told me that an adult would have to be home between 8 am & 5:30 pm. I took the day off of work & was therefore without a days pay. No verizon service person showed up. After a frustrating 2 hours on the phone & speaking with 5 different people I was finally rescheduled for wed. april 10/2013. I took another day off from work & got a phone call on my cell from an automatic service at about 2 pm that the verizon service rep would not be coming today & that it would be rescheduled for tomorrow between 8 am & noon. That will be the third day off from work with no pay because verizons service has got to be the absolute service I have ever had the displeasure to receive. What does Verizon plan on doing to reimburse me for the extreme aggravation & the 3 days pay I am out? Probably nothing as is verizons track record. My verizon phone is 941-926-2240.
My wireless number 813-466-8570.
I presently have a pre-pay verizon wireless account for the past five years.
Verizon electronically for the past five years has been withdrawing per month from my visa credit card account in the amount of $16.05.
As today april 9, 2013 I have balance of $463.96.
On april 30, 2013 I call VZWRLSS AUTO PAY:TEL 88-294-6804 CA. I requested verizon customer service
to refund the balance.
verizon custmer service response: decling refund.
please has some one from verizon resolve this matter.
for approximately two years I have been using verizon’s high speed internet and my present location and not one month has passed that I have noit had to call verizon regarding either speed or interruptions in service. Every time I call I get someone over in India that tells me they are running checks on my life and that they see the problem and they are going to fix it. It never gets fixed. I am told and I should reboot my modem and computer and the speed returns, but five to ten minutes later it’s gone again. Sadly I have been paying for this nonsense for almost two years now. At this point I am thoroughly convince that Verizon is selling internet packages that they have no way of delivering with overcrowded server and ports. Someone should investigate them and their selling policy and all those that have been flim-flammed by Verizon should be compensated. I am sure that I am not the only one. Copies of this complaint is being forwarded to every appropriate authority. If you have complaints about verizon’s high speed internet service please let me know at Attentionlarry@gmail.com. We have been robbed. Thank you,
I am a long time customer and on March 23, 2013, I found that my cell phone was totally dead. I took it to the Verizon store on Eagle Road in Meridian, Idaho. The young lady who greeted me looked at my phone and advised me there was nothing she could do for me except upgrade me to an Iphone. I don’t want an Iphone. I don’t want a phone with a data package. I am not due for an upgrade until May. I ask to speak with a manager, the manager advised me th same thing that there was nothing they could do for me. As we were speaking, my daughter in law ask a question and the manager said “oh I thought I was speaking to Janet” (very rude )Since there was nothing Verizon could do for me, my daughter in law ask if I would like to go to their Sprint plan and the manager immediately said “well I can tell you to get to the Sprint Store” I was insulted that she would lose a good customer and not even try to work something out for me. I would have had to pay for terminating my contract with Verizon. I have a serious health problem and cannot be without a phone. Finally the manager suggested I contact the Corporate office and see what they could do for me. I advised that I don’t have a phone to contact the Corporate office – the manager said “this room is full of phoneyou can use” I ask if she could call for me and she said no. After nearly an hour of this kind of customer service, the manager finally said she would check and see if they had a loaner phone. Funny thing she found one but advised me that she could not retrieve any of my data from my broken phone. I was sure there was some way to retrieve the information and continued to ask her to try to retrieve it. After some time she finally was able to retrieve the information and she provided me with the loaner phone and advised that I would receive my phone in the mail and that I would receive a return mailing label.
Later I received a call from Verizon asking me about my recent verizon experience. I answered the questions and was advised that a manager would call me. Well, a manager did call me and it was the manager who was so rude to me and my daughter in law. She ask me what they could have done to make my experience better. I explained the the customer service I got left me feeling that I was not a valued customer especially since she was so quick to try to direct me to Sprint. This experience was very negative for me.
I have loved having Verizon FiOS for the past 4 years for my internet; however, they pretty much suck at TV packages! I have had problems literally from day 1 since I added TV to my Verizon plan. The tech came to set everything up and my wife was there to sign off on everything and she said everything worked when he set it up. I came home and 2 different channels didn’t work.
Not a big deal as long as they can fix it, but get this: Verizon had to come out 3 DIFFERENT TIMES to replace the ont twice and a third time to try to “debug” whatever the problem was.
They were able to get one of the 2 missing channels to work, but never able to give an explanation for the other missing channel. I wouldn’t have been so peeved, but I got my Verizon internet/TV bill that next month and everything was completely wrong! They charged me for a trial of HBO (which we never watched or signed up for) and extra services labeled “internet additional services”.
When I called Verizon to try to figure out what “additional services” these were, they couldn’t figure it out.
I also told them to go ahead and cancel the HBO trial and they said I would be refunded for the HBO and the “additional services” on my next bill. No joke: they messed up the bill for the next 3 months in a row! I was so frustrated! Each service rep said the same thing: “the changes have been made and you’ll get refunded on the next bill.”
I know I’m not the only one who has experienced a lot of headache with Verizon’s billing department. Another reviewer said something similar: “The CSRs would always assure us our complaints would be resolved (and that credit for their mistakes would be issued on our next statement), but when the next bill arrived, it almost always repeated the same billing overcharge _and_ did not refund us as promised.”
By the fourth month we were having some problems with the TV video quality (but the internet was still awesome), so we decided to call it quits with the Verizon bundle and go back to internet only. They clearly don’t know how to put together an internet/TV bundle!
The Verizon Fios Internet bundle reviews you read online might be all good, or the might paint the company in a poor light. I want you to hear it first from me, you’ll be paying for the TV but wish you had just the internet. Here’s my story.
When I moved into my apartment in October I asked if I could transfer service from AT&T U-verse. I was told that the only option I had was FIOS by Verizon, so I looked up some reviews online. I saw that internet speed was good, but most didn’t like the other portions of the bundle deals sold to them.
Well the complaint I have is that the TV sucks and the internet is overpriced to say the least. I tried to cancel the TV but then it said my internet monthly billing would more than double, how is that possible! The issue here is that there is no other option for customers in my apartment, you are forced to go with Verizon FIOS.
How is that we don’t have choice? This is terrible. It makes me want to leave my apartment just so I have better choices of internet bundles. I don’t want TV that sucks just to get decent internet right?
When calling technical support to review usage overage, the technician stated she would add 3 GB of room on the plan to determine if someone was using my internet access without my knowledge. When I received my next bill I had been charged $300 plus a $50 a month fee for higher data usage plan. When calling support, they said that I had approved the upgrade. They also stated that they would put me back on my old plan, and credit me the “prorated” charges. Of course, this amounts to $151 that is not prorated. VERIZON HAS FRAUDULENTLY MADE $151 MORE THAN WHAT I OWE. BEWARE OF THESE CROOKS!!!!
Verizon’s Contractors both for the Medical Health Plan and for Phone Concessions are very incompetent. The Medical Health Plan Contractor Xeros
HR Solution had the Annual Enrollment for Health Insurance from 11/7 through 11/21/2012 for 2013 at Website www.verizon.com/benefits connection. From 11/7/2012 through 11/15/2012 tried to Enroll in a Health Plan through their Website but was unsuccessful. The most important Step the Selection of a Medicare Health Insurance Provider was missing. Called their Benefits Center on 11/15/2012 at 1-855-489-2367 and went through their Prompts which finally led me to where I needed to go. Waited for over 20 minutes before finally a Representative name Arica answered.
I informed her that I was unsuccessful in Selecting a Health Plan Provider from 11/07 through 11/15/2012. I asked her to Enroll me into my Medical Plan of my Choice. She told me she could not because the Enrollment Form was incomplete. I informed her that I was very upset and frustrated and wanted her to File a Complaint to their Upper Management.
I want my Complaint forwarded to Verizon’s Chief Executive Officer. My Complaint is about Enrollment, Excessive waiting period of 20 minutes or longer and no response on Email Sent to Them.
I finally was able to Enroll in a Medical Plan of My Choice at the Website. According to Daniel Lutz, HMSA’s, Account Relationship Consultant, even though I had Enrolled at the Website it is inconplete. There was a Important HMSA Form which was needed to be filled out which was never mailed nor was provided at the Website. This Form was sent to me by Daniel Lutz via way of my Email Address. I completed this Form and Faxed it back to him. If not for HMSA’s Daniel Lutz help I would not have been enrolled in a Plan of my Choice.
Verizon’s Benefit Center is Hopeless and very incompetent. Their Upper Management Staff should be Terminated.
Verizon’s Phone Concession which handled by Healthsmart Benefit Solutions is also very incompetent. Even though the Benefit check should have be Direct Deposited into my Bank Account it was mailed to me. When I called them the person I spoke to said it was Verizon’s fault of not informing them about my Direct Deposit Bank Account.
December 11, 2012 I wrote a letter to Verizon to CANCEL my remaining business numbers. I explained that I need to cut the business operating expenses so I have consolidated my internet and phone and moved to COMCAST.
I did not realize until lately that i was still paying for these three line. To date I have not had any contact from any Verizon representative. Recently I received the latest billing that stipulate that the billing is from 12/1/2012-12/31/2012. I realize that the service can not be terminated immediately, however, I assumed that it would not lap over into 2013. I sent the letter to: Verizon; PO Box 33078 ; St Petersburg, FL 33733.
If I sent the letter to the wrong address, I assumed that the request would be at the very least forwarded to the proper department for processing. Please advise ASAP.
I live is Williamsburg Brooklyn and there are Verizon trucks parked and idling for very long periods of time. I asked(nicely) a Verizon worker yesterday why he was parked idling yesterday. His responce (angry) was that he was cold. I pointed out to the Verizon worker that there is a 3 minute idling law in NYC and that I’ve noticed other Verizon trucks parked idling frequently. His reply was something like “so whada gonna do”? So I walked away. I am know going to film and post interaction with Verizison truck idling issues. I Tried to contact Verizon, I spent a long time trying to find a place to file a complaint but I don’t think there is one, trying this.
I’m a former contruction worker (local 731) when we worked at night in the winter we dressed for it. Verizon trucks parked idling is illegal.
I have been a customer since 1999 (even though your rep gave me a date of 2008…). I have always paid my bills for over 12 years. I received a text today informing me that may payment was due now. My understanding was that it was due on the 14 th of every month. I was told I have an overdue payment which I’m sure I paid via check earlier this month. I was told my service would be interrupted if I didn’t pay now. I asked to be given until Wednesday when I’d be back in the office to check the corporate bank account and see what’s going on. That request was denied by all 4 reps I spoke to. I am very disappointed in Verizon and their lack of understanding for a very loyal customer. This in addition to the fact that your data plans no longer cover the countries I travel to. For The small amount of$143 Verizon could have given me the time to look into this after the holidays. Now I know that I am have no special standing with Verizon and the idea of moving to another provider will not be as difficult to consider. The loss of one customer is no big deal, but the loss of a customer who has been loyal and has brought others to you should be.
I did not undrestand when I got wireless wifi that to watch nexfelix movies that it used up my mega bites I got charged over $900.00 for one month WE were not told about this when we got this plan!! I don’t feel that this is right I wil go on social media about this and let pople know about this I am not a happy costmer! I have been with version a long time and I cant wait till my contract is over so we can get out!
Swapped over to y’all about 2 years ago. Still having intermittent data issue. Shows me in a 4g coverage area yet my phone swaps from 4g to 3g to no data at all. Have had mutiple phone replacements on two separate lines having the same issues. I am 1.6 miles away from the tower and my phone ranges between -90 and -120dbm on 3 g and 4g and sometimes it goes to no service at all. Have tried getting this issue resolved with customer support and they just want to keep replacing the devices which its not working. Looks like i will have to switch providers to get this issue resolved. Very unhappy about the service i am receiving from Verizon
I recently purchased a bundle service from Verizon and i specifically asked for a FIlipino chanel to be included on the package. Melissa told me that it would be $137.96…I understand that taxes are not included..So i made an appointment to install it. That day I don;t have the Filipino chanel..so I called them and said that it’s not included…so i said when i called I specifically asked for that channel…they transfer me to somebody and he said it is included…only they are having tehnical problem and will be resolved the following day…the following day they dais it will will be resolved the following day again..here comes that day it’s not resolved….so I spoke to the customer service and asked what’s going on..because I got a text saying the technical problem i have is resolved…so I told her it’s not…so ofcourse she put me on hold..afterwards she said it’s because it’s not included on my package..so I told her the story and I asked how much ..so she said the estimate was $137.90 plus the Filipino channel which is $24.99..so plus tax I will be paying almost $180.00..So I told her that was not the price that they told me on the first day I called…so I asked to speak to her Supervisor..and she put me on hold for 10mins..got back to me and said few more minutes because she is telling her supervisor what’s going on..so after few minutes she got back again on the phone saying it will be few minutes more…then on the fourth time she said she will give me discount..so I said “what happen to the supervisor?”..and she said”oh you really wanted to speak to the supervisor?”..and i was very upset….then she said”do you want to cancel your service”?.the more I got so upset so I said “yes”…then transfer me to another lady without telling me…..I spoke with somebody from the “elite team” (that what she said)..helped me and gave me a quote..so i feel better… then that nite I got an e-mail saying my estimate price will be around $180.00..which is way up from the price they gave me…So i called them again gave me a different quote …anyways…..this time she said it will be around $169.00 form initial price that they gave me which is $137.69….
After having issues with static and loud noise on one of our land lines, I contacted Verizon to help with the issue. After going through the automated system to diagnose the problem, I was able to speak to a tech. We spent 2 hours trying to figure out why we were having such issues with this line. We have 2 two line phones in the basement “office” area.
I was informed that it must be inside our home because the problem was not showing up in their system. I was told there would be a charge of $93.00 to have a tech come out and resolve the issue.
On the appointment date, a tech came out and listened to the junction inside the home. The dial tone was clear and he told me that my land phone was the problem..
I purchased two new 2 line phones and you guessed it, the problem didn’t go away! Now I have spent over $130.00 for phones I didn’t need and have a $93.00 charge for service I didn’t get!
I contacted Verizon and was told they would have to send another tech out to figure out what was going on and couldn’t credit me until the other tech serviced my account.
On the set date I took time off work and waited and waited! NO SHOW. I contacted Verizon and was told the appointment was made for Saturday between 8am-5pm. Are you kidding?
After contacting the dispatch department I was informed that the tech tried to come out but I didn’t answer the phone so the just moved the appointment to the next day! Well DUH I am having issues with the phone and why would they call that number to reach me? They asked for my cell phone and had that number as a back up but the tech “didn’t have the number available!”
I am so disgusted with the treatment at Verizon. The customer service really is terrible. I have been using Verizon services for years but have never dealt with such poor service.
I am priority for tomorrow service call but will contact corporate Monday! I expect some big credits on my bill for the lack of service I received. Not to mention the hours I have put in just dealing with this issue. Maybe it would have been easier to just turn off the service!
I’ve just recently started using Verizins service for simple wifi. I was informed that I can only receive wifi in my home if I purchase standard home phones service as well for a bundled price of 34.99. I accepted and even called back twice to make sure that I was Indeed receiving wifi in home at the rate of 34.99. 3 different reps confirmed this for me. Today, a month later I received and email bill saying I owe $233.00!!!! When I called total to someone about thei HUGE mistake on their part, I was met with theMOST RUDE CUSTOMER SERVICE AGENT EVER!!!!!! MRS STARCONE!!!! I wonderifhermkther ever taught her manners or if her supervisor has ever listened in no one of her calls. She yelled and had attitude and told even had the nerve to tell me”welll you know better then me so what do yu want?”
I asked to be transferred. She said she couldn’t. I asked to speak to a supervisor and again was told this wasn’t possible. So what were my options? Talk to the rudest person that humanity has created or call back and wait another 35 min!! So I called back. I had an amazing rep named Nicole who helped correct ALL the mistakes to my account within 15 minutes!! She wasn’t pleasant and friendly and oh so helpful. It shows me that A – Verizon CAN fix the mistakes they make and B- the reps can be very helpful and sweet – looks like they have some bad employees. If not for Nicole today I would have cancelled all my service and went with the competitor. EVERY CUSTOMER COUNTS VERIZON. Think about that before hiring.
I’ve had verizon for a while now. Due to a signed contract I can’t get out of it, otherwise I would drop them. I have had nothing but problems with my phone as well as the mi-fi I use for internet. The problem that I have with them is that they do software upgrades and don’t alert their customers.
I’ve had to call them several times because I would be in the middle of taking a test online for school, and all of a sudden the internet would act up. When I would call verizon to ask what’s going on, all they would say was, “Oh we apologize, we are upgrading from 3g to 4g right now.” So in the meantime, my exam for school is being timed online and I am basically screwed.
Then last night they did a software upgrade on my phone and when I got up this morning, I noticed all my pictures on my phone were deleted. Again, when I called Verizon to see why they did that, all they could tell me was, “sorry, we did an upgrade last night, you may want to get a memory card for your phone”. I am so glad that my contract is almost up.
They have been nothing but a headache. Plus both phones that I ‘ve had with them, they have had problems as well. If you have the Android Incredible, it sucks!!
I have the protection pack plan with Verizon when I first started with this plan it was 19.99 a month now it is 24.99 a month which did not make and difference because it is a good plan or so I thought. I called Verizon to report mu computer had started acting funny and the tower was making a knocking noise.
When I spoke to the first rep I explained everything to her that the monitor was fading in and out of color and sometime would go black and white also the tower was making a knocking noise she took all my information along with a charge of 89.99 for the protection pack co-payment.
A couple of days later another rep. call and ask me again what was going on with the computer I told him the same thing I told the first rep. monitor and the tower and what he told me was that the monitor was getting ready to go that why the color was changing and he would put in for a replacement because it was so old but as for the tower he said it sounded like one of the fans might be hitting against something and he would need to order the parts.
Not once was I told by either of the reps. was I had to pay a separate payment for the tower and the monitor. Now I am being told that I have to pay another 89.99 to have the monitor replace why wasn’t I told this before why the two different stories. This is really unacceptable and unfair to a long time customer to Verizon like me.
Had I known that I would have had to pay two different charges I would have ask why when I brought the computer it came with a monitor, tower and a keyboard. I was told by one of your rep. that everything was being taking care of now I am being told something else why the two different stories this is not how you take care of your customers.
It started simply enough. I thought I’d see if I could reduce my phone and internet costs on my Verizon accounts. So I called, little suspecting that this began my decent. Verizon said sure, In Maryland, we can move your business lines over to your residential line and save you money. So I spent over an hour on line with them, being transferred a number of times until finally I was on a conference call with “business” and “residential” working out the shift.
At the end all was agreed, I would have all the phone lines and such I had before and this would be available tomorrow. Next day- no phone lines at all, not one. Many calls, with transfers and then ” Oh, something is wrong at the business office” Dead for nearly two days, no business calls in or out. ” “We’ll have someone call you to credit your account for the trouble” I heard this FOUR different times. NOT ONCE did they call. All fixed, they finally said.
Being busy with my business, I was grateful I at least had a phone line. Then I saw that I had no line one. No fax line. I called, was transferred many times and in the course of many conversations was told ” You can’t have a business line at home ( having been told before I could and spending an hour setting it up)” You can’t have a roll-over ( hunting) line ( I was told repeatedly I could)” “We can’t fix your issues at this office ( although this was the office I was directed to and the office where I had set every thing up- you need to call “repair” no, call “technician”, no call “the business office,” no,no, call “the residential office”.
I hung up I was so frustrated. I called again, ” No problem, I understand what you want ( read it back to me accurately) and we’ll process this tomorrow. HERE’S YOUR CONFIRM number”.All day long the next day- NOTHING. Halfway through the NEXT day- I called, GAVE THEM THE CONFIRM NUMBER- ” we have NO RECORD OF THAT CONFIRM NUMBER, no record of your call. WHAT SEEMS TO BE THE PROBlEM ? I could scream. Maybe I did scream. I told the person all that had happened. and asked “What the hell am I supposed to do? ” I don’t know , sir.
I would suggest you ask to have someone sent out to your home to fix the problem. BUT WE NEVER CHANGED ANY LINES AT HOME. YOU DID IT ALL on your end, no one came here. ” I’m sorry , that’s all I can suggest.” Okay, let’s send someone out..”I’m sorry, sir, I’ll have to transfer you to another department for that”
The technician came three days later, spent an hour.Left. As of now, I have no fax line, only one line rings and other features are still missing. I will try to find time and patience to call again. I have no hope. I have sunk to the seventh circle where phones don’t work, promises aren’t kept, my calls are transferred endlessly and, oh yes, I’m being charged a big bill for this each month.
I have been a long time verizon customer for my business and for personal use. I met with a sales rep a few weeks ago at one of our locations to review my bill. At their suggestion, we bundled services differently, etc. On Wed 1/ 25 verizon contractors laid a FIOS line for the business but cut the residence FIOS line so we were without a phone, cable and internet. On Thursday, a temporary above land line was laid.
On Fri 1/27, Verizon was at our house installing internet for the upgrade to FIOS on business lines and that was turned on around 1pm. Unfortunately you all screwed everything up because you cut the internet at my warehouse off when you turned it on at my residence for the business.
Not only could customer service NOT help me, I spent hours on Friday afternoon with a useless Mrs. Jones, but I had a multi million dollar bid due that I could not send out because of your ineptness. And all I was given was attitude and told nothing could be done. I am still without internet at my warehouse and I want to know how you plan to adjust my bill for this and how you plan to try to keep me from canceling service and going to Comcast.
I want to know why my internet was NOT restored on Friday and why it is still NOT restored as I type this. I am currently using a wireless card to send this that I expect to be reimbursed for. I expect to hear from a high level executive ASAP – not a manger or a customer service. If I don’t get this rectified today, I will be calling the local news channels to advertise the already known knowledge on how poorly Verizon treats their customers.
First let me write that we have five phones(family)with verizon. Two of our phones were on the “old” plan from Altell. The Verizon rep told my mother that if we signed on a new plan on Oct. 31, 2011, purchase new phones our phone bill would not be as much because texting would be included in the plan. Okay, so we purchased two new phones and a two new two yr contracts. Well when the statement arrived it was $358.00, from just over 235.00 from the previous month. My Mother who is almost 80yrs old, went to the local Vstore to speak with the rep that originally “upgraded” our contracts. Upon investigation (his) he stated that he “forgot” to process the new contract.
All the fees/charges/taxes for this month was based on the old Altell plan. NOW GET THIS…HE THEN TOLD MY MOTHER THAT THERE WAS NOTHING HE COULD DO FOR HER SINCE THE BILLING CYCLE HAD ALREADY PASSED. He did offer to back date two phone’s texting charges valued at only a $45.00 credit. THIS IS NOT RIGHT!!! I AM FILING A COMPLAINT WITH THE FCC.
For many months already ( I believe since May 2011) Verizon is upgrading it’s IMG for FIOS TV subscribers to new release IMG 1.9. As far as I understand from Verizon forum, new IMG 1.9 with many extended features is already installed everywhere in the US except VHO 6 – MA\NY region. For more then 2 month Verizon production manager Joe Ambeault either on Verizon forum or through tweets promise to us, MA/NY residents that we will be upgraded soon. I even got once message on My TV that new IMG is coming. And then… nothing happened, message dissapear from TV and then new tweet from Joe Ambeault announced that there will another delay for MA customers.
By my count there were already 4 delays of new IMG for Mass customers. The latest “carved in stone” promised date came from Verizon technical support who assured me that upgrade is planned for 11/29 and from Joe Ambeault on his tweet from
Novemeber 15: “Around Turkey Day”, https://twitter.com/#!/FiOSTV/status/135086768964894720
…only to be renounced once again several days later by Joe himself who tweeted that “several more weeks” before IMG 1.9 comes for MA customers.
The most frustraiting is nobody in Verizon, specifically production manager Joe Ambeault bother himself to apologize to customers and explain what is going on with this upgrade and why Mass and NY customers are being discriminated with new IMG guide. If there is technical problem we should know when it will be fixed and what is real date of upgrade, not to hear about one delay after another. Please let us know what is going on and give us update when we get like the rest of country new IMG 1.9
I had a lan service with at@t which i decided had to change in order that i could save some money due to the higb monthly billing. I received a call from verizon at which time they told me about the wireless lan service they have and will seve me some money, i decided to go alond with it. I ask about the number and name changes and was told that will be the same,and i could travel with the box where ever i am traveling to if decided to do so. I decided to have the service with Verizon only to find out that my service were change from a buisness to a private line.
Verizon did not tell me that they were going to change my service from buisness to private, and had they explain this i would not of have this done. I contacted verizon and it seems as thoe it was my fault, now what is taking place is when i call back a any one they are getting a person’s name and not the buisness. Based on the conversation it seems as thoe verizon is looking to charge me a fee when the fault is not mine but verizon. Would some one explain what is next to be done i am locked into a contract for 2 years,also i rather go back with AT@T until better could be done.
I have had my Verizon account for about 14 – 16 months, now over all I was happy with the service. Until my contract ended with Verizon then the trouble began. I started droping call left and right, I call into Verizon, and it seams and apers to me that they want you under a contract, to use there services. It also was shown that Verizon don’t care about small business in general or ones that are owned by veterans. to this date Verizon has not figure out why my call drop like they do, I keep getting pass off to some one that “o it is not my problem, or do i care about yours.” Now i have a small it businesses in Kansas and i work the hole state, i need my phone and i need it to work correctly.
I just read a recent complaint posted here about how Verizon is a communication mess. She had to call numerous days in a row, explaining her story to 10 different people, and in the end did not even get her problem solved. This sounds a lot like my story. I don’t want to waste time going over all the details, since I’ve already wasted 5 hours of my life trying to turn my internet back on after Verizon mistakenly disconnected it. There is a serious miscommunication problem within the company. They either need to break it down into region satelite companies or sell of parts of it, because it’s not working.
It is everything that is wrong about big conglomerate corporations–inefficient, money-sucking, impersonal, etc. Companies like this should be outlawed because they now form a monopoly on some necessary services, such as phone and internet.
Verizon is charging me for a line that was suspended then terminated. When I called to terminate the service, customer service gave me the run arounds about all the options I could have to keep the phone, I rejected the offer and the phone remained in suspend mode. Finally I called back to get it terminated without wanting to talk about any futher options. I was told that I would recieve a credit for the time that it was terminated. So then I go to make a payment one month later, they were still charging me for the phone that was not in service and now they are telling me that the charges are valid.
I moved to a new home in August of 2011 where Verizon does not offer FiOS or any other Cable/Internet service which would have been my first choice. I did however insist that my new tenant who moved into my previous home where Veriozon FiOS was my service, sign up with Verizon and they did. Now I am getting statements showing that I owe Verizon $194 for terminating a two year contract after only using it for one year. First, I did not even know that I had a contract which they tell me was done over the phone, secondly, there was no interruption in service since my tenant signed up the same month that I terminated mine.
None of my other utilities charged me a cent for moving and going with other providers. I also remember that AT&T lost a class action suit which cost them millions of dollars for charging customer fees for early termination. I have attempted to negotiate with Verizon via letters and phone calls but they will not listen to my reasoning. Can you help me with this issue?
Previously, I had vented about how Verizon wanted $150 for my to buy out of my 3-G contract. Hmmm..apparently things ARE looking up or Verizon is reading these blogs! LOL I just got off the phone after speaking to a “Juan” after paying my monthly bill, he surprised me by mentioning if I wanted to upgrade to a 4-G device! Surprised the heck out of me – it only cost me $20.92 in taxes..it somehow was “free”. The catch was that I had to suspend the initial 3-G contract, BUT opt for another “new” 2-year contract! Sooo..yeah, I opted for the chickensh*t deal..it kinda soothed my ruffled anger with Verizon.
But then they are “throttling” the speeds of broadband devices, but just who isn’t these days??? The catch is we have a grand opportunity to make ‘lemonade’ out these ‘lemons’ that the carriers throw at us people…
Sister was admitted into the hospital in Reno,Nevada for acute appendicitis. Needing immediate surgery. Sad to say she didn’t quite remember to have the Ambulance / EMT s to find her cell phone. After all she was only in extreme pain and her phone should have been the first thing on her mind ; correct? So the following day after surgery she needed/ wanted to call our father who is 85 and here in Michigan to escape the summer heat in Florida. The hospital didn’t allow her to place long distant calls, so she call our father collect to his VERIZON Cell Phone.
So attentive VERIZON was in transmitting the call , just one thing they didn’t tell my sister nor my father was the cost of $38.00 per minute. They talked for ten minutes, for a cost of $400.00. Well VERIZON have fun trying to collect it from an 85 year old on a meager SSI allotment. I have been after my father for over ten years to get away from the claws of VERIZON. This lack of common courtesy ( not informing either party of the $38.00 per minute charge) is pure negligence on VERIZON’s part. Since my other sister and i have power of attorney over Dad’s finances VERIZON will collect nothing from my father from hereon.
I honestly hope you try , waste more money . At least we are being courteous and letting you know in advance of what the amount of money you will not be receiving. The amount of $0.00 is all VERIZON will be receiving from my 85 year old father. He will be a user of T-Mobile my provider with whom I haven’t had issues with for over 8 years . Any problems I may have had were promptly dealt with and fairly I may add. Robert P. in Michigan
On Sunday (Aug. 28th), after the hurricane, I suddenly had no service on my Verizon land line. I live in NYC and the hurricane was basically no more than a thunderstorm here, so I called Verizon Repair to find out what was going on…and was told that they didn’t know but that the problem would be looked at on Sept. 10th. I found that outrageous, almost 2 weeks to come and look at the problem. I said I can’t wait that long and was told nothing could be done.
So I asked to speak to a supervisor whose name was ANNE-(Employee ID:791). I have never in my life been so rudely treated.
She was dismissive, aggressive, and most of all extremely patronizing!!! I so wish I could somehow express her tone in writing! She treated me like a child who didn’t even know what a hurricane was. And there is NO WAY she could even relate to my situation as she was in Albany and I was in he city. In the end I bid her good-bye, having her tell me she would put a message on my phone explaining it was out of order – she didn’t. After I hung up I realized that she had taken my peace of mind and patience and given ZERO information, and LOTS of attitude!
So wish I could speak with a Verizon official, and have him listen to the recording of our conversation…if there was one…or if it still exists. If it does take as long as Sept. 10th…..I will be an AT&T customer for sure.
BEWARE: CHECK YOUR DATA USEAGE BEFORE PAYING FOR ANY “OVERAGE CHARGE”. I added a new line to my Verizon Wireless plan on 7/11. Although my main line (along with two other lines) have unlimited data, the new line does not due to Verizon’s new 2GB data limit policy on new lines/accounts. Would be nice to have all phones with the same plan features but, oh well. Problem came when the first bill arrived and the new line was charged an additional $10 for going over the 2GB limit. The bill just read: 2GB Limit included, 1GB Billable. No totals were given showing how much data was actually used.
I was aware the line might be close to going over 2GB so I kept a close/vigilant watch to be sure it didn’t exceed 2GB. Sure enough my bill reported an overage and charged the $10 fee. The bill did not show how much data was used. Checked online to see the break down (which there was) but there wasn’t an amount total. Called customer service, they told me to just add up the column for the total. I copied it and pasted it onto an excel file but excel wouldn’t total it because each entry ended in “GB”. I asked customer service to total it and they transferred me to tech service.
Tech service told me to just add the column up to get the total. I told them I couldn’t and ask that they add it up on their end. After a LONG wait I was told they would credit the $10. Out of curiosity, I went through each entry and removed the “GB”. Pressed auto sum and the data use total was 1.73GB!
In June of this year I noticed my VERIZON bill was a bit higher than normal and I attempted to ascertain the reason why. I called and used the automated system and finally talked to someone who stated she could not help me because I did not have a land line phone with VERIZON and I did not know my account number which could be found on my bill. I informed this woman that I have never received a paper bill and thus did not know my account number, that VERIZON had been billing my Discover credit card directly. She told me sorry but there was nothing she could do.
In July I saw my bill was still a bit higher than normal and I again called customer service and got the run around. After an hour and 20 minutes and after informing one of the many people I had spoken too that I was going to call Discover and stop all future payments, I was finally able to get some “help”. I explained my issue and informed her that I wanted to receive a paper bill from this point forward so I could see the charges. After a lengthy process, she told me that I would start receiving the bills. At this point I thought VERIZON, like so many large companies today, just lacked good customer service.
On 8 August I saw my first paper bill and discovered I was being billed for a “Promotional Offer” for HBO/Cinemax and a movie package. I never gave anyone permission to charge me for this. Not only did I not give permission, I did not know I was getting those channels. If I had not finally gotten the paper bill to see for myself what the charges were I would have ended up getting billed the “full rate” for a service I did not need, did not WANT and DID NOT KNOW I HAD!!!
On 9 August 2011 I again called customer service and talked to many people and kept getting the run around. I started asking for a manager and instead kept getting the shuffle…everything from “I can’t help you, your account is in Virginia and I am in New York (I mean REALLY??? In this day in age) to this is not our department. I went to billing who said it was the wrong office as this was not a general bill issue but a FiOS issue, to this is not a billing issue, it’s a finance issue to this is not a finance issue but a billing one. At each step I asked for a manager but never got one. FINALLY after an hour and 30 minutes I was “provided” with a promise that a manager would call me back within 4 business hours.
I have gone from the opinion of this is a case of poor customer service to an opinion that this is a calculated policy to fleece the public much like cramming is used for phone bills. You start charging a person for something they do not need or want WITHOUT their EXPLICIT authorization and then” inform them” that if they don’t take action to STOP you from TAKING their money (without their knowledge) that you plan to continue to take money from them. Then, when people call to ask a question, to complain or try to get a “free” promotion STOPPED, you run them around and make it as difficult as possible to cancel a service that THEY NEVER ASKED FOR OR WANTED.
In November of 2010, we decided to turn off the home phone we had with Verizon to try to save a little money on our cable bill, since we have our cell phones with them as well. We had both bills (cable and wireless) combined on 1 bill each month. If we had known that by turning off the home phone, it would discontinue the combined bill, we never would have done it! After a couple months of mass confusion and bills getting paid to different accounts, we decided to turn the house phone back on, and get everything back to one bill. This is where my story begins! I swear on everything I love in my life that these notes are completely truthful and accurate.
I understand if you want to doubt some of these, because I would find it hard to believe that a company as big as Verizon could possibly SUCK THIS BAD!!!
5/10/11: called Verizon, spoke to “Dominick”
We asked if we could have the same number we had for years that we just turned off in November, but it was now unavailable, so our new # is 941-426-5424.
Our new bundle is: Fios Voice
For $99.95 plus DVR free for 1 year.
Order # is : OF0330834
Conf# is : OF0084AV
New services will be in effect by 5pm tomorrow. Perfect!
5/11/11: got home from work and half of our channels that we always had before, are gone.
Called Verizon, spoke to “Aaron” (PUNK!)
When I asked why we lost NatGeo Wild along with a few other of our favorites, he said that they were no longer part of the Prime HD package. We would need to upgrade to the Extreme Package, which was $15.00 more per month. I was not happy but asked him to please add it to our bill.
As we went over the cost at the end of my call, he stated that my bundle would be $124.99 per month. I did not understand how it went from $99.95 to $124.99 when all I added was a $15.00 upgrade. Aaron explained to me that he would not approve the $99.95 price as quoted by “Dominick” yesterday unless I could give him a coupon code! ?! I asked to speak to his boss and he explained that his boss would not allow the price either.
My new order # is: OF0342773
Aaron said it “should be on in 3 hours”.
5/12/11: Got home from work, (24 hours after yesterdays call to Aaron) and the channels were still not on!
Called Verizon, spoke to “Jewel”
There is no record of yesterdays order #! She said that it never got placed.
She put me on hold, and when she came back, my lost channels were already on! Great!
New order #: OF0355294
5/19/11: received letter stating that they cannot combine our bills now because the cable is in David Boyd’s name (my deceased husband) and the wireless is in Linda Boyd’s name.
When I called to speak to someone about this, and explained that this is how it was a few months ago, the operator told me that the policy has changed and that I would have to have an agent call me back within 24 hours to set up a new account in my name, then I could combine the bills!
5/21/11: 48 hours later, still no call from an agent.
I called and spoke to “Mike Hoover”. He had no idea why I was told that an agent would have to call me back, and that he could do that over the phone! He explained that in order to get both bills combined, that I would have to have the cable transferred from my husband to me. I explained to Mike that I have a granddaughter who is a senior in high school and is taking her finals on line all next week, so I could not have a disruption in service. If there would be then we would have to wait for the following week. He assured me that it as just “paperwork on their end” and that nothing would change for us.
I wanted to know if we could get a different phone number because the one they had assigned us last week rings constantly from bill collectors for the previous owner of that number.
Our new # will be 941-426-3202
For $124.99 per month and DVR free for life.
My new order is: OF0462425
Confirmation # : Of00AXU6
Everything will take place on Monday, May 23. I asked again if he was sure that our service will not be interrupted, and he said that it would not.
He explained that our 1st bill would be a little higher because it had part of May on it. It would be $188.84. After that it would be $161.91 including everything unless we order movies.
Later that day, 5/21/11 “Brandy” called.
To confirm that we were disconnecting David Boyd’s acct ( # 15 9000 0687299072 06). I confirmed that there would be no disruption in service, since my daughter was taking finals on line for graduation.
Disconnect # OF0463409
5/23/11 (Monday)- got a call from my daughter saying that phone, internet and cable was off!
I called Verizon, spoke to “Dan”. I explained the situation, he put me on hold, and then back through the automated lines again!
I eventually got to “Betty”, and had to explain story all over again! She said she had to transfer me to tech support, but it put me through automated lines again and eventually disconnected me again!
I called back, eventually got “Jeremiah”. He explains that the service disconnects before it connects! After I was assured by 2 different people that service would not be disrupted.
3 hours later, on the phone with him, it is finally turned on!
We later realized that the house phone was not on. I don’t care! I’m sick of calling Verizon right now!
6/6/11- received bill for cable, phone and internet but not wireless!?! (that was the whole point of all of this!)
Many problems with this bill:
– being charged for house phone when we still don’t have it.
– charged me $40. for boxes instead of agreed upon price of $20.
– charges for “outlet installation’, that would only apply if I had outlets installed!! (I actually had to argue this one!)
– $19.99 for the DVR when they gave it to me free for life.
So I called “u-know-who” and spoke to “Ocean”-
She made the adjustments, which brought the bill from $179.43 to $130.44.
When I asked her about the bill being combined with the wireless bill, she said she could see that we have it, but that it wouldn’t be in effect until next month.
She then transferred me to Tech Support in reference to the phone service.
Tech Support- spoke to “Jay”
He says that the phone isn’t on because we don’t have a triple bundle!!! He says we only have a double one, cable and internet. As I begin to get a bit upset, he suddenly sees that it is a triple.
He asks me to hold for a test that would take about 30 minutes. I said no! I’m tired of sitting on hold for 2 hours a day for them to try to figure it out! He said he would just send out tech support. I said thank you!
6/23/11 (1 week later!) spoke to “Mike”
STILL NO HOME PHONE! STILL NO TECH TO FIX IT!!
Transferred to tech support.
“Eric” – said he would run some tests, and if he couldn’t figure it out, he would send out a technician! (I’ve heard this before!)
7/12/11 -(almost a month later!) new bill came. It is for $322.32!!! And this was only for cable, not combined with wireless like it is supposed to! It says I never paid last months bill of $130.44. However, same day, I get a statement for David Boyd’s account saying that we overpaid by $130.44 but they will send me a refund check. What? Cant they transfer the money to the new account, same address, same last name?
– still not combined bills with wireless
– charging me again for installation of outlets, (this is the 2nd month in a row)
– need credit for charging me for a phone I still don’t have!
Spoke to “Karen” in payment dept. – she cannot transfer payment from old account to new. Even though they see I made the $130.44 payment, I have to pay it again and they will refund for the old account in ’late August’!
Transferred me to billing for the rest of the problems.
Spoke to “Chloe” – she cannot adjust for home phone for $35.76, until it gets fixed by a tech? what?
I asked Chloe if there was a store where I could go sit with someone that could help me instead of being transferred to all different people everyday. She said yes and gave me the number to a local store. I asked if they could do everything that she could and she said yes. Perfect!!
I called the Sarasota store at 1701 Ringling Blvd, Sarasota Fl @ 941-365-0054
He says they only do sales! ARE YOU KIDDING ME RIGHT NOW? DO ANY OF THESE PEOPLE WORK FOR THE SAME VERIZON BECAUSE I HAVE BEEN TOLD SOMETHING COMPLETELY DIFFERENT EVERY TIME I CALL!!!
“Omar” at tech support finally said he was sending someone out tomorrow between 10 to 2 to figure out what is wrong with the phone line! Order # FLCP08024Y
I said I really needed to try to get someone to help with this bill! He transfers me….
Spoke to “Helen” in payment department. She now tells me that: we had AGREED TO A payment arrangement and that I promised to pay the $130.44 on July 12th! But I didn’t follow through with my promise? WHAT??? I NEVER MADE PYMT ARRANGEMENTS BECAUSE I ALREADY PAID THE DAMN BILL ONCE AND SINCE THEN I CANT GET ANYONE TO TELL ME WHAT IS GOING ON! I CANT EVEN GET THIS “PHONE COMPANY” TO FIGURE OUT HOW TO TURN ON A “HOME PHONE”!!!
I finally asked for a supervisor. “Lauren” answered and I told the whole story over again! After 15 minutes of her saying she cant do anything, I find out that she isn’t a supervisor!
She says she is so sorry and will transfer me to one! I get put on hold and it DISCONNECTS ME!!! WTF!!!!! I HAVE HAD IT!!! SHUT THIS FRIGGIN SERVICE OFF!! THIS IS SUCH BS!!! I FEEL LIKE I AM IN THE TWILIGHT ZONE!!! ARE U KIDDING ME!!!!!
PAID THE $130.44 AGAIN!!! But I will be going to EVERY NEWS STATION I CAN FIND AND BETTER BUSINESS BUREAU AND ANYTHING ELSE I CAN FIND BECAUSE THIS IS BULLSH#T!!!
Ironically, a technician came to our house today and took less than 15 minutes outside, and the phone was finally on!
7/23/11- approx 1:30pm (just when I thought it couldn’t get any more screwed up!) I get a letter from this “phone company” that states our on demand has been turned off, because there were a couple movies rented and they weren’t sure if we did it or not!
I called the number on the letter, told the man that yes, we had rented the 2 movies, as we do every month, and to please unfreeze our account! He said it would take about 30 min and the service would be on.
5pm. Yup, I go to rent a movie, and it wont let me!!! I call the number back again. (I didn’t get name for either of today’s calls because they barely spoke English!) He has no idea why it is still locked, and has to transfer me to tech support!
“Matthew” in tech support says he has to transfer me to customer service!!!!
I was placed on hold for 10 min, and when the girl answered, I began to tell the story for the 3rd time, and get this…. She says I must have the wrong #! This was “Stonewall Restaurant”!!?!? Huh? How in the hell does this happen when I never hung up, and even heard the music they play when your on hold!
I am done!! This is enough and I don’t know ANYONE that would expect me to have to continue dealing with this unprofessional, unorganized, mass confusion called “Verizon”.
And when I look online, I am finding dozens of complaints very similar to mine!!!
VERIZON IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!! IT HAS BEEN GOING ON FOR MONTHS AND STILL NOTHING!!!
I’d called into verizonwireless to basically get a better deal from them.(I was so naive) Anyways, I’d asked about the penalty amount if I’d cancelled my contract today. The agent had informed me of $23X.XX and when she asked, why I was asking. I’d mentioned about a friend I had, who just switched over from verizon to sprint and sprint is going to pay per line $125 for switching over. So then, to make this story short. I didn’t get what I’d wanted and I wasn’t very happy about it. And the agent comes out of nowhere, stating. If “sprint” is paying me off for switching over, finally I’d have to spend all the fee’s for the court. because that action is illegal.
My blood is rushing right now, as I write this complaint. She was threatening me, as she also mentioned that. When sprint request my number to be ported, she’ll have the legal department contacted. This is outrageous~~~!!!!! I’d immediately called back and request for a supervisor and I’m stuck on a voice mail, which everyone knows what happens after that…. so I’d hangged up. I’ve been with verizon for the past 6yrs and they treat me this way…Just a warning for all who’s like me, don’t be naive and be fooled my verizon. make your statement out loud as you can,
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