Verizon

I began service with Verizon in December of 2022, I traded in 2 phones and 2 watches. The services were so bad I had to cancel within a week. I was told I could not get my equipment back and that I'd be compensated for the fair market value of my devices.

I agreed to the compensation amount and was told I could expect a refund within 2 to 3 weeks. Since 23 than 2023, I have called Verizon to inquire about my refund, each time I was told there was a delay and at one point told the refund had been denied.

Four tickets to resolve the issue have been placed and all have been denied by Verizon. I have been hung up on, belittled, and told I should be patient by a Regional manager. Verizon has deteriorated with regard to its service from a customer standpoint.

To this day I have been told…

We bought a new iPhone 14 on December 6. We recently realized I was not able to receive texts or photos from non iPhone users. My husband Martin and I called the Verizon help desk Thursday evening February 23rd. We were on for over 2 hours with the help desk going from a Tier one young man to a Tier two young woman Zoe (who was disrespectful and not helpful , often talking over us and bordering rude) to a manager, Jenny.

Not only was the original problem not solved but my iPhone was totally disabled by your “help” desk. We were told I could not get a replacement phone until Monday. I have a medical procedure Monday and need my phone to receive communication with Penn Medicine and my doctor for the procedure.

We went to the Verizon store at the Deptford mall and spoke to the manager Ralfi…

My name is Raees Rohit Sohil. I tried to switch from T Mobil to Verizon in April 2022. For some reason, it didn't take. All the lines on our account were terminated by Verizon. Now, before this, the store people charged us for activation.

But after my account manager, Vandini Modi, explained our situation, the charge was cancelled and the bill was $0. We switched back to TMobil. But despite this, somehow, the amount must have gone into collections and only my device was flagged as unpaid.

It was reported to Verizon, AT&T as lost or stolen. (I don't know if this still is the case). The point is, that I am not able to trade my device in for a new one, or even switch carriers.

I ran a CheckMEND report about a week ago which clearly says that Verizon Wireless is the operator responsible for…

Had a payment arrangement mad my payment then suspended my phone lines for nonpayment.Tried to get contact someone from Verizon but I was totally block on to make payment.Made payment on the 17 th February and had one for march 3rd but phone was suspended for nonpayment

I was unable to give ZERO stars as for your customer service. Feb 1st/2nd went into your store in Rancho Cordova CA, talked to a young man Damien(I think), spent 40 minutes with my phone & then gave me your # 8009220204.

Feb 7th called & explained what was going on, transferred & explained again, transferred total 3 different times, last lady said she was going to do a diagnostic & then phone went dead, & she did not call me back. Feb 9th, went into same store, talked to a manager lady, we called Verizon & she(manager) explained what was going on.

The Verizon lady wanted me to do exactly what was done before, which was Nothing Zero results. My phone has been locking up, unable to do anything several times. Completely erased my contacts, erased what I had on my screen, unable to call out.…

Straight talk is now part of Verizon. My sister and I have spent literally 20 hours on the phone talking to Straight talk trying to get a transfer pin. After many calls, several hang-ups, being called stupid, a liar and yelled at by one of the employees— we are still nowhere.

Please tell me how to get a transfer pin and get my sisters phone number she has had for 40 years back. Telling us to get a new number is unacceptable.

Our primary account holders phone died. We went to the store to get a new one and all seemed to go well so we upgraded all 4 phones. After the sale I returned home and received a message via the 6 digit Verizon text line stating rhe was a problem and to call the link.

I did and they said there was fraud and 2 additional phones were ordered on top of our other 4. After trying to resolve this the account was locked. All this info came through Verizon text lines and I was even able to see the 2 addional phones on my Verizon app account before they shut it down.

They told us to go to the store and verify our identiies and we did. After an hour and uploading drivers licenses they said it was fine. Only to find out the next day nothing was ordered, accounts were blocked and then they blocked…

No response to my Repeated requests to get a land line/fax; re-instate previous umber 779-423-0000

The requests have been mis-directed and/or ignored.

Plelase advise.

Smiles, Jeannette fromm

I traded in an expensive zfold only 7 months old Payed it off $2000 Bought a different phone and was expecting a trade in value..was told it would be as much as $1000 I was going to switch over to spectrum but decided to switch back to Verizon I was forced to pay off the new phone instead of monthly payments which disqualified me for the trade in I have talked with many representatives in the past 3 months. They keep telling me they are looking in to it I've been a loyal customer for more than 16 years Please reply to my message thank you

Marie julian Barber from boston Business name

On January 18, 2023, I canceled my service with Verizon and went on the same plan with my boyfriend Gregory Theilen who is the main person on the plan. His # is 607-382-7449. I had a talked to a verizon customer service person named Michael, who was very nice btw, but he couldn’t help me.

” He then told me to go to my home Verizon store that is located in Dansville, NY. I went there and he could not help me. All I want is my old account closed and my money back. Please for the love of God can somebody help me.

I’ve been a customer with Verizon for more than 15 years and I don’t know how much more I…

I signed up in December for a $29 Internet only plan. Being military I was told I couldn't apply for the military discount. After applying for the military discount my bill went from $29 to $44. They added a $5 discount for the military discount and removed the $20 discount that l originally signed up for.

Which was a 10 year contract. I caught many times trying to correct it but I was told nothing can be done.

I was trying to activate a Cellular IPad on my current account. I put in all my info in the "chat with a robot" feature only to be transferred to a rep that took between 5 and 10 minutes to respond to any messages, sometimes asking for information multiple times.

I had to give my name and number four times. It took over an hour to get a 5 minute job done. This has sealed the deal. I'd rather use smoke signals than to ever use Verizon again. Switching carriers now.

79 I was told there would not be a cost involved with the new box - so I agreed to it Why wasn't the DMI cable included with the shipment to me? 79 - should be deducted from my monthly invoice Thank You

Verizon continually keep charging us $555 for a phone that we sent to them that was broken in transit by UPS. UPS informed us that only Verizon can make a claim through them because Verizon are the authors of the shipping labels.

We have called over 20 times and we keep being told it’ll be removed from our bill and we call the following week to follow up and it’s never done. The customer service reps say the notes on our account are blank from previous workers.

We were told it was handled Jan 23 and yesterday our phones were turned off. We called and no one could figure it out and said they’d escalate to a manager and call us in one hour and we never got a call, but they turned our phones back on.

I spent 2 hours on the phone with a customer service rep who indicated that there was no…

My wife had to call Germany to her recently widowed sister in. law. So I called . per month. My normal bill is $116/month. I paid $156. bill was not disclosed. Now they want me to pay $253. I switched to ATT on Jan 23rd.

I shouldn't have to pay Verizon. I am 80 yrs old and not in the best of health.

On January 21,2023 I spoke with a rep who promised me a permanent $20 reduction on my monthly bill starting in Feb of 2023. I did NOT need to change anything at all about my plan. They were offering it for my 19 year loyalty with the company.

However, mu current bill did NOT reflect the new discount and I spoke with two reps today who refused to honor what the previous rep promised me. They also said there were no notes regarding this. I told them it’s all in the call recording, but they said they could not ho or it as I was given misinformation.

To me, that is simply unacceptable. If I wasn’t given that offer, I would’ve left Verizon last month. BUT because they promised to reduce my bill, I decided I would stay with them! Please help me hold them to their promise!!

Or in the VERY…

This company doesn't even deserve one star as far as I'm concerned. Customer service in the past eight years has gone to absolute hell. I refuse to pay THAT much for a plan and have such awful customer service to go with it.

), connect or give phone numbers that don't work or are not even affiliated with Verizon, AND the dumb automated system to get to a PERSON is incredibly stupid and lengthy. There are many other reasons I chose to leave this awful provider, from them jacking up phone numbers on three lines and the mess it was to straighten it out to stating I have a device payment when all were paid off two years ago, to not even sending me a last bill (on any platform or mailbox) and then some.

Do yourself a favor, if you have them-LEAVE, and if you're considering them-RUN far and…

I logged in to pay my bill, and was told my password didn't match. I began to try and reset the password, and was unable to do so, despite chatting with three separate folks online. I contacted two local offices, and was placed on hold, and or immediately hung up on without ever speaking to someone to try and remedy the situation.

I am utterly overwhelmed with the poor handling of a very simple fix, in my opinion. I have been a verizon customer for almost a decade, and this happens once a year and not being able to speak directly to a human is very upsetting.

I’ve been with Verizon for over 20 years with a considerable bill which is higher than most carriers. I’ve been in the hospital for 9 months this past year with a broken neck and heart problems. I’ve gotten behind on my bill due to this.

My service is disconnected due to payment and I’ve ask for another extension with a promise to pay on the 22nd of February and have been refused. I have medical heart monitoring apps on my phone that my cardiologist monomers that are not working and I need some help for my loyalty and my extremely cost of your service.

I’ve got several carriers that will cut my bill in half by with the same service. My loyalty to Verizon should be returned by equal loyalty. Please have someone contact me by phone 864-903-5709 if you can help before I just change carriers…

I changed services. Then I got over a 300 hundred payment because the tablet was still on my account. Even though I had it taken off. I had been paying months on this tablet I believed was off my account.

And then you charged me over 300 dollars for something that wasn’t being used. Why did you do that? I would like this issue to be corrected? com My old number was 865 804 1235 8307 Coppock rd Corryton tn 37721 Thank You ! Stacey Welch

Verizon advertised a working cellular service, requiring me to pay off a $900 iPhone 12 Pro Max on At&t's unusable cell network. I move to Verizon finding the same issue. Why did 10+ hours of technical calls with At&t & Verizon only waste more time!

Both networks are unusable registering -120dB reading over my entire property! I had acceptable cellular service at this address for over 3 years! I learned more than I ever wanted to know about cell towers, spent another $150 for an yagi antenna, because Verizon only offered something that uses LAN for a cell booster?

Each provider only offered useless equipment, or even offered home internet using cellular:)!!!! Again! Why does the customer understand the technology better than paid associates?!?! Both companies agreed that -120 dB reading…

When I called Verizon to ask for my A/C # & TRANSFER PIN to move to another Cellphone carrier, the Verizon C. DISservice Agents blocked my login, removed me from receiving their TEXT MESSAGES which I am told to tap the link in a message from VERIZON which Verizon has REMOVED me getting by TEXT! VERIZON has HIJACKED my cellphone #, sabotaged my Account so that I canNOT leave their AWFUL Company where I have been a Customer for SEVENTEEN (17) YEARS!

I cancelled my services to Verizon on 05October 2022. I was a customer for some time. I dropped my telephone into water and rendered the device USELESS. I cancelled service the next day. I have since ,made other arrangements. I am going to live my relatives and have NO NEED for a telephone.

I have written a few letters to Verizon, to no avail. I have just a simple request: A Refund "paper, Check". 64. I understand that this request should be put in writing, and did so, several times. It has been more than 4 Months now, and NOTHING has been done.

My account # 027 342 949 700 001. the Phone I had # 951 466 6173. NOTE: I can cash a paper refund check. but, that is about all. Thank You.... Frank Saenz

I am really disappointed that I have had to call numerous times to get the doordash giftcard that is promised. I pay my bill. Some families could really use that money right now. Would really like to get this resolved.

For 2 mo I have been trying to get my mom's plan changed. 50. She has a phone that is only a year old & not portable because it is to old. Just in a days time I have talked to 4 people who tell me they can change it.

66 a month with next months bill being $29. When it hadn't been changed I called & was told by Janetha you could only use that with a flip phone. Look in your system & see how many times I have called & been told one thing & it never happens.

Please teach your employees to actual do what they say. I was quoted so so many things that I think Verizon if they were a good company would stand behind what they say. But no they don't at all!

Verizon is not contactable except by phone so no written record. Chat bot keeps saying log in for help. Tried to Log in in for 90 minutes. Still getting error message. Cannot add image as no screen shot allowed for "security reasons".

I am a new customer only started Oct 28, 2022, it has been HELL!!!!!! When I opened up my business account with them the rep said I was going to get $1,000 trade in value for 2 of my 3 devices $1,000 for each and $800 for the 3rd.

It is now Feb 4, 2023 and I am still fighting for those trade in credits. I was also told that at the moment they had a big promotion of $560 per line ported in. Oh and $100 for referring someone, of course I said lets do it.

Nothing so they got the trade in credit and port in credit correct in some of the lines but managed to still have it missing in the others. It's like if they do it to try and get away and shut the customer up but I look at my bill.

Which may I add has the worse explanation ever. This has been a nightmare in only a few months I honestly…

Galaxy s22 released and sold by Verizon is an untested product in the field. I have experience with this . Do Not buy this phone . You will regret it . They have downsized the tools that you can access on the phone eliminating tools from previous galaxy s models .

This has caused my family countless hours and energy. Customer service is as lost as we are .

I have been sitting in this store for over an hour. I was at this store on 1-12-2023 and waited over an hour and 45 minutes and had to leave. This store is horrible at customer service. It is located in colonial hieghts Virginia.

The address is 798 Southpark BLVD SUITE 2. The manager is rude and not at all honest about the wait times. The district manager, I was told, is Orlando Holmes. This store has a very bad reputation on these issues.

I hope this actually goes to someone that help fix these issues at this store. I have watched 3 people waiting in front of me walk out since the service took so long.

I few week ago I extended my time to pay. During the time of my payment, I made two payments a week apart. Let me tell you, Verizon did not accept either payment, Verizon rejected my payment twice. On Friday, 01/27/2023, my service was disconnected.

Due to my work schedule, I forgot call and make a payment. I go to the Verizon store to make a payment, I was told, I couldn't make any payments using a card; I would have to come inside and pay with cash.

The duration of payment would be 6 months cash payments. NO one informed me of that when I got the service, and when I make phone calls, I was never told, I had to make cash payments for 6 months.

IF that was the case, I would have never switched my service. I have a serious problem with that and it is a complete in convenience. Not only…

00 a month for unlimited plus I have internet that I pay they have not applied any of my discounts I will be taking ofvauto pay because they try to debit my account several times a month thisvis harassment and fraud I ambdone talking to them I will go else where I can not afford Verizon I want a stable payment no…

Disconnected service, before I did that I spoke to a live agent about getting a credit since I was only into 4 days of the billing cycle. I was told that it wouldn't be a problem. My unused days would be credit. WRONG! I was lied to.

After 5 days trying to get to talk to someone, I finally spoke to someone and was told that the credit and money was issued and be back in my bank account. WRONG! was lied to again. (If I new that I would have all this trouble I would have waited until the end of the billing.

Also was told the only way to get credit was on a credit card. The agent wouldn't even give me the last 4 digits of the credit ca4d used several years ago. My next step is to write a letter to the Complaint Dept, Corporate Headquarters, BBB and the local TV station.

I was a loyal…

I few week ago I extended my time to pay. During the time of my payment, I made two payments a week apart. Let me tell you, Verizon did not accept either payment, Verizon rejected my payment twice. On Friday, 01/27/2023, my service was disconnected.

Due to my work schedule, I forgot call and make a payment. I go to the Verizon store to make a payment, I was told, I couldn't make any payments using a card; I would have to come inside and pay with cash.

The duration of payment would be 6 months cash payments. NO one informed me of that when I got the service, and when I make phone calls, I was never told, I had to make cash payments for 6 months.

IF that was the case, I would have never switched my service. I have a serious problem with that and it is a complete in convenience. Not only…

My complaint is that I was mislead about a credit to my account upon disconnecting service. I was paid up to the end of my billing cycle. I was told that I would receive a credit because I had 26 days that I paid for.

I made sure this was correct be for disconnecting. The reason I went to another carrier was that customer service was terrible. I have been with Verizon for a long time. I wanted to stay, but no one would help me to get a new phone.

I have been on the phone for 4 days to get my credit. I have been transferred, transferred and today on a chat disconnected with still no results. My prepaid acct is: A51154507875. IMEI 3548 0509 1697213. I spoke to a live agent on Wednesday and she said the credit was issued to my original payment (cking acct) by Jan 27th, as of today nothing…

If it was possible I would not even give them a one-star rating.

First off I got a phone from Walmart and the person that was working there for Verizon which Verizon says is not a Verizon employee that give me my phone did not give me the insurance that I repeatedly asked for. Then within a month my phone got broke and Verizon simply told me tough luck there was nothing they could do about it because I was not given the insurance that I asked for.

Yes I should have checked and double checked to make sure the insurance was granted to me as I requested but I did not. But being a little customer alone and customer. You think customer service of Verizon would go and make sure that I will satisfy that what I was getting.

Now I'm left without no phone Verizon keeps billing me expecting me to…

I have been on the phone for over 2 hours trying to get my tv cable service working . I have spoken to 5 different people ( all not very proficient in English ) and no one can help me . The last person PROMISED a supervisor would call me back but I don't believe them .

Verizon is the WORSE COMPANY I deal with in United State. CUSTOMER SERVICE is POOR POOR POOR POOR POOR POOR POOR POORR POOR POOR 2 days without INTERNET on my Verizon Galaxy S21 Ultra 5G. I call customer service I am getting Agents in China the Philippines and you cannot understand NOTHING they do have a very heavy accent beside I pay in United State currency no in China nor Philippine currency.

The automated system is UNACCEPTABLE, INADEQUATE AND SECOND CLASS. They make imposible the option to speak with a live agent. Prompts and Prompts and Prompts and VERY UNFORTUNATE the first prompt is YOU WANT TO MAKE A PAYMEN, They don't care what your issue really is.

All they care is MONEY, disgusting. Unfortunate Verizon id the only company that works in my city I have no choice it is Verizon…

If I could give them less then a star I would. I cancelled Verizon because I couldn't even dial out where I live. I asked for a copy of the last bill to make sure they credit the account for days no longer with Verizon.

The Verizon representative said they would have to charge me money to get a copy of the bill. This company nickel and dimes you. So I refused to pay for a copy of a bill.

When I came to Verizon in September 2022 I was promised a $200 gift card for each new line I setup. I setup 3 lines and was supposed to receive 3 gift cards of $200 each. this is either a case of a bait and switch or extremely poor customer service.

I worked with Dimitri untilrecentlywhentheissue was handed over to her supervisor. i have had no communication about this issue. Please help resolve this. My next step is to file a complaint with the Ohio Attorney General. com. Thank you Nancy Roosevelt 1/24/2023

F*CK Verizon! I get no data in here at all.

S Ii nice Nov 22,2022 Verizon and pixel 6a,nothing but problems. Been lied to, phone problems, not getting texts from businesses or drs or pharmacy. Been on phone for one to 2 hrs at a time. Plus 2 x shut off phones and he had to get it turned on.!!

I am sick and elderly. I need to my phone.

Called to upgrade my service. Had an appointment for 8-10 am today so I planned for it. Between that time I received a phone call that you would not be here until 10-12. At 12:45 I messaged you was told my appointment was now between 2-4 pm which now means I have to cancel another appointment plus never even received a call about the latest delay.

How can a first appointment of the day get delayed by hours? How could you not keep the customer informed? I plan on cancelling my order if they don’t arrive soon. This is a tremble way to treat customers. Not happy at all! Vito

About a month ago i spoke to someone who I don't remember their name gave my mom a discount of $45 & said with the 55t program that would be the amount monthly. But she continues being charged $92 with a $10 discount.

$82 for a senior citizen to have a cell phone is absurd. Spoke with Gabriella today for 45 minutes. She was very rude & said the only thing she could do is lower it to $55 but she would have to qualify for Acp which is only for American Indians with a tribal # & the 55t program is only available florida residents.

Customer service has not a clue & they have never done what they said & my mom has been a loyal customer for years. No more. Switching to a company that the customer service is very very nice & straightforward & helps thru as my problem. Get a grip Verizon!

When I signed up for internet only service in August, 2022 Verizon offered gifts. I wasn't looking for any, but since they were offered I agreed. 00 e-gift card. I couldn't get the e-card until I established a couple of payments.

They kept sending emails saying I could claim the card, but it didn't happen until Dec 11, 2022 when I got the card number and pin. I had to use it on Verizon equipment which I didn't want, or apply the card on my account.

I opted for the payment route and after my Jan 2023 pmt was completed, I had to wait until I had a balance on my account again. Well, on Jan 18, 2023 I tried to make the payment. Over and over and over.

I kept getting a message: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience ".…

I had to get a week’s worth of an international plan added to my normal plan a couple months ago. The customer service rep that signed me up for it told me how to cancel it once my week was up, and he told me to call customer service just to make sure it was canceled.

I did what he said, and then called customer service just to be safe. They told me it was canceled, but it’s still on my bill every month after I paid it off, which was 3 months ago. It’s a pain to call every month to get something that I was told was canceled off my bill.

I think I’ll have to threaten to cancel them if they can’t take care of it

My name is shshrzad bastami my phone number is 7037980527 they disconnect my service on jan 16.2023 which i had payment arrangement they charge me reconnection fee for 80..00 dollars i need my refund

We have lived in our community for 20 years. We have NEVER had problems with dropped calls until three weeks ago. We went to our local Smithfield, VA 23430 Verizon Store for help. They said that we needed to update to 4G-5G phones. After spending $1100 we went home and since that time have had more dropped calls and disconnects than we had with the old equipment. After going through multiple technical calls we learned that we are now in a dead zone due to the poor tower signals. We live less than 4 miles from a tower.

Totally unacceptable for us to be paying Verizon for little or no service. Totally cruel for us to drive away from our home to make a call Totally criminal for you to take our money and not have service. Totally horrible way to treat decent people who depend on Verizon.

We…

I am a return Customer I have never been treated so poorly because of horizon I lost service for A-day spent 3 hours in your store could not get my phone up and running I want to speak to somebody that phone number is 9165449900

I was told Verizon offered good service. Apparently that has changed. Every time without fail, I get someone overseas who refuses to even speak. It happened again today. I asked questions I got dead air and then she said she was trying to help me.

So I hung up and tried to call back but they have blocked me again. They refuse to put people through to tech-support-they refuse to work. I say Verizon doesn’t care because they hire people from overseas that they know they can pay a pittance to and The customer gets nothing..

No, that is not being racist or a bigot. You get what you pay for. I will be leaving this fraudulent company. They Will never receive a penny of my money. They are even worse than MetroPCS hands-down.

In November I was able to take advantage of the free upgrade to a new iPhone 12. On Nov 13 I followed all directions to activate the phone. Once the old phone was disconnected and the new phone activated, the screen on the new phone was black.

I could hear that it was working but couldn't see anything and therefore was unable to use it. I had to work without a phone that day. When I went to the store (in Newport Centre, Jersey City, NJ) after work and requested a new phone I was told I would have to pay a $25 restocking fee to get a new phone, but

the associate swore the phone was fine and just needed to be reset. This was untrue as the phone didn't hold a charge and many features did not work properly, but I didn't have time to deal with it right away.

When I finally got to the store at…