Verizon

I just got off the phone with Verizon Fios Customer Service Department. I am very upset over the early termination fee that they are trying to charge me. I have been using them for a long time. I do not recall ever agreeing to a 2 year contract.

I am thoroughly disgusted with this company. I will never use this company again!

Hello this is Steven Petras #4058 I would like you to take into consideration that I have been trying to order the specific phone for over three months I started in October with A-1 Wireless they were unable to complete the transaction due to incompetence. It seems they placed the order and while I was waiting for it I checked in on it and the order mysteriously disappeared in the system. I then contacted Verizon to help me with this issue you ordered the wrong phone and send it to the wrong address.

When I went to retrieve the phone. They wouldn't give it to me even after I showed my identification which clearly stated that I was the owner of the package. After having to get the police involved I was finally given my phone. After opening the package realized it's not the phone that I…

I have been a loyal customer of Verizon since long before they were Verizon. My first phone was with AT&T under mine and my first husbands name. I never missed a bill and there were never any problems. Then when I remarried years later I've had my service under the last Name Sturgeon and I have been at this address for over 20 years, with no problems. Last week I called and had to make some changes in my service and I dropped the in home service that was costing me $11.99 a month and I just have to trim all of my bills as much as possible.

I was assured that a technician would be at my house today Nov. 29th, between 8am and 5pm. Verizon even sent me an email saying they would be here between 1:30 and 2:30 or at least inform me via email of their progress. Needless to say no one ever…

I am being harassed by one of your workers while he is working. Eric Hodgins has sent me hundreds of abusive in nature text messages while at work. He also is using drugs and drinking a lot, and I think that has a lot to do with his actions.

I will not be coming to this Verizon location (Onalaska, WI) ever, and my company is switching cell phone providers because of this being allowed to happen in the workplace. I am afraid to enter the store for fear of how he will act, and I think it is very unprofessional to not drug test and help employees who are struggling with drug addiction.

called 11/9/16 to set up service tech to install phone service, was told that it would be 11/17/16. 11/17/16 no service person came. therefore called the 800- Verizon (which is a horrible system), got transferred 3 times, spoke to a "joe" who stated yes there was an order for a service person, but the order was submitted incorrect.

Therefore needed to wait another week, but didn't give me a date or time, and transferred me to "sales" to see if they could expedite the service call. the person I spoke with (sorry I didn't remember the name, very upset at this point). who literally gave me the run around and said that "no" it can be just turned on remotely, and that "they" would call be back around 5:30pm to check. guess what no call, I believe he only said that to appease me, knowing that I…

I have been a customer since 1997. I have always had good service up until I started receiving my bills in June, July, and August. All of a sudden our data usage sky rocketed. So, right away I called and spoke to one of the representatives and he gave me a list of things to do. I have 4 iPhones on the plan. We had done everything the was requested. But yet our bills are $100.00 to $200.00 dollars more a month than the normal amount of $240.00 to 260.00.

I called again the next month because our data usage had gone way over again (even though we shut down pretty much all of our apps like the first rep. suggested) This had happened 3 to 4 months in a row. Each month I would call Verizon asking for a explanation. They could not answer me why. In the previous years we had only gone of data…

I have a serious complaint about Verizon. I have been unable for 2 days to receive my messages which are on my telephone in spite of several calls and a visit by a Verizon service person. Verizon has been unable or unwilling to understand my problem. Verizon has repeatedly failed to explain to me why they can not help me to be able to receive my messages which are stored on my telephone. When I activated my phone I hear the typical tone which indicates that a message has been stored but when I called Verizon no live person answered me with instructions how to retrieve my messages.

Verizon finally agreed to send a service specialist to my home who fixed my telephone explaining that he had fixed the problem so that I would see a flashing red light indicating that I have a message. I would…

99 charge on my bill claiming the charge was due to a purchase from Google Play Store. 99 purchase again. Once again I am going to have to call Verizon to get the charge removed. I am seriously considering getting a new phone service.

And I think it would be nice if the Federal Trade Commission would look into this matter. I have no doubt Verizon and Google are probably making a lot of money making fraudulent charges on peoples cell phone bills.

I ordered my new iphone 6s plus on 09/16/2016. I paid $89 in taxes for the phone. The phone was to be mailed to my job however, when it came time to pick it up from UPS, I was unable to because I did not have ID with my job address on it. I called Verizon that evening and was told that I could re-order the phone, pay the taxes a second time and when they receive the original iphone 6s plus, they will refund me. The new order for my phone was made on 09/22/2016.

On 09/27/2016 I received a text message to call Verizon and I did. My second payment did not go through and I had to provide a credit card for the payment of the taxes. I paid and the phone was shipped and delivered to my house on 09/29/2016. I've called Verizon regarding my refund and was basically told that they didn't know…

Went into Verizon store at 269 north broadway, RT 49, Pennsville NJ. There were 2 salespeople waiting on 2 customers. There was one customer ahead of us and one customer left. The salespeople never acknowledged us and let the customers chit chat for almost an hour.

When it was finally our turn, we asked why and were told he had to talk to the customer and if it was you, your wouldn't mind. Very poor service and management. Will never go back there or tell anyone to use that store.

Moved to a new condo and wanted internet. I signed up for service with Verizon. I had a written confirmation of an installation date and time. I received my router in the mail. 2 days prior to the installation date I called to confirm my installation time and day and was assured they would be there as scheduled. No need to tell you what happened next. They were scheduled for 8:00 A.M. - 12:00 P.M.

When no one showed up I called at 12:30pm and was told there was no appointment confirmation, so they never showed up. I was so upset after taking time off work, I just hung up on the service person. P.S. This was 3 days ago and they have made no attempt to contact me. So here I am sitting at Starbucks using their WIFI.

I purchased an iPhone 6s on Sunday, September 4th, 2016, from the Verizon Store on Boston Road in Springfield, MA; as a first time user, I registered for a much needed workshop. However, within days I received an email canceling the workshop without explanation. I called the Boston Road store for guidance on how to re-schedule a workshop. I spoke with Edwin who said someone would call me the next day to set up a one-on-one workshop. He emphasized that this one-on-one class would be even more beneficial than the class workshop.

The next day no one called so I called the Verizon store at 5:00. I asked for Edwin and this time he provided another and different answer from the day before. I was told that my request was passed along to others who were now going to "reach out" to me next week.…

This has been going on for two years. I am constantly bombarded with emails for a customer who is not me!! I have received his bills, know his address, his phone numbers, how many people live in his household, how many phones he has etc.

I have called and called to advise Verizon they have the wrong email for him. We have even called the customer. We receive an invoice for his new phone and called who sold it to him. He said he would take care of it.

Today Roger got a new Razor phone. How do I know, received the email. So frustrating!

On August 6, 2016, I called Verizon in order to remove the cables hanging in front of my house. In addition to remove the cable boxes and rewire in the back of the house due a contractor is repairing the front of the house. I just bought the house and I had in mind to get Verizon as my cable company but after all I went through with your company it is out of my plans. Verizon gave me an appointment for the next day in which the technician never showed up. I called Verizon again and the repair department gave me another appointment for August 8,2016 and the technician did not showed up again, then I called Verizon and the representative told me that the technician said he did not have access.

I informed to the representative that the technician never showed up because I was in front of my…

We went to the Verizon mobile phone store at the Engleside Mall in Holyoke MA. This was in late June 2016. We asked for information on a phone that we can buy minutes of call time without a contract. We were told that they could do that. We bought a phone and paid thirty dollars for the minutes. We were told that when the minutes available got low we could purchase more time and carry over any extra time. We traveled to Boston on Saturday August 6. 2016.

Just outside of Boston I called my son to let him know we would be at his home shortly. A recording said that we were out of time. I could not complete the call. On Monday August 8, 2016 we visited the Verizon phone to see what happened. They said that the money we paid was flipped over to a thirty dollar a month plan and that they would…

I have been with your company for approximately 30 years and have never been so upset as I was last Friday, 7-22. I contacted your online chat service center for help. I purchased 2 phones on March 26, they were the BOGO Samsung phones, at the time of purchase the representative told me that I would receive a $600 visa card for the promotion, he said it would be mailed directly to me within 90 days. I waited more than 90 days and never received it, the representative from the online chat said that there was no problem and give me a code for the rebate center, it wouldn't work so she gave me the number of the rebate center.

I called them, a representative answered, she obviously had a language barrier, after talking to her, she transferred me to another representative, by that time I was…

I decided to file a complaint, I have had service with Verizon , and been a very happy customer, up until it was time to renew my services with Verizon. Upon calling to renew what services I had, I was told they couldn't offer me the package I had and my rates would go up, I told them I had no choice but to go back to Comcast which I was not happy about, which is what I did. Whats upsetting to me is I get a offer from Verizon to come back offering me a 3 year contract for the exact same price I was asking for and a gift card included. I am now under contract with Comcast for 2 years.

Why was I not offered this to begin with,and if you did offer this to me at the expired time I gladly would of excepted the 3 year agreement without any gift card. You are loosing many customers because of…

I am a retiree from Verizon for many years. I have had Verizon services for landline phone, cell, FIOS. Now I just want to terminate one line (267-512-4545) on my Verizon wireless account which is still under contract. The phone cannot be fix and not due for an upgrade. I understand there is a termination fee for early termination however I consider myself a loyal customer and keep all Verizon services current and up-to-date.

Verizon is the largest telecommunications company in the United States and beyond. Please, I am asking Verizon to waive this one-time termination fee for this line, I still have two Verizon mobile lines on my account. Verizon prides itself on community and consumer commitment. It will be greatly appreciated if Verizon would see it in hearts of hearts to waive this…

I wish to make a complaint on the technician installing service in Maryland, 20853. This technician thru his blue rubber gloves and other wire ties onto my property. This event occurred between 3:00 - 7:00pm. on July 9 , 2016 and I had to remove his litter ladder after he departed.

I was a loyal customer with Verizon for land line services for over 34 years and Verizon Wireless for more than 8 years. On March 30, 2016 I changed to a different wireless company since I was so frustrated with Verizon's lack of service in my area. I had my numbers ported to the new company. Then I receive a bill from Verizon Wireless for March 19 to April 18. I agree that I owe for Verizon services from March 19 until March 30 - when my wireless number was "ported" to the new company. I do not agree with being charged from March 31 to April 18 for services that I did not have.

I have called Verizon Wireless on 3 separate times trying to explain this -- no one listens. I am not paying for services I did not receive. I am frustrated with Verizon's constant calls to pay the balance of the…

On screen program guide had incorrect movies listed several times this week in the Boston Metro market (Winchester MA). Two SPECIFICS of many. TCM Saturday Morning June 4 time slot for 4 AM Movie listed was "Foreign Affair" with actual movie shown "Days of Wine and Roses". TCM Wednesday Morning June 1 time slot for 3:15 AM Movie listed was "Children's Hour" with actual movie shown "These Three". Whoever is programming the TV On Screen Guide needs to pay attention to the job assignment given, and to be held accountable.

Also, Verizon places barriers in their Contact Us list when a customer wishes to report a complaint. Dropdown menus put the customer in a circular loop never getting to the correct place. However, most aspects of the FIOS, Internet, and land-line, etc are outstanding! This…

I've paid my Verizon bill for March, April, & May. There were billing issues but they got straightened out. That is until Directv called and said I owe them for April and May. So what exactly did Verizon do with the money they were supposed to give Directv for my bill?

I've never seen a more screwed up company in my life . I have already spent hours on the phone with them and they still manage to mess up my billing. I want this resolved once and for all. In short they have stolen money from me that is supposed go to my Directv bill.

To whom it may concern at Verizon Wireless. Having broken my phone, I went to a Verizon store on Rt. 22 for Buying a replacement. They suggested I take a 2 years contract and my Samsung 7 will cost me only $199.00 vs. $700.00 + (the retail price). I agreed as I was satisfied with Verizon since my business has had cell phones (3 of them).

Unfortunately, When I received my bill, I discovered that my monthly phone bill was going from $20 to $40 monthly for that phone for the next 24 month. Of course the salesman never mention that the phone will cost me $480 additional over the next 2 years. That is not a deal, it is thievery.

I am flabbergasted that your company would deceived they customers like this and I assure you that all my positive publicity all this years will become negative for…

I called in March and spoke with an employee re: cancellation of service. She explained to me the cost involved to cancel the service at that time. I called again later in March and spoke with someone re: same issue and was told that she could suspend the service for 30 days until I decided what I wanted to do and could visit a local store with my decision. I went to a local store on 4/13/2016 and advised the employee that I wanted to cancel my service. I was asked why and I explained to them that I was very displeased with the service and my experience with Verizon. I called again on 4/14/2016 and explained that I had visited the store on the previous day and the service was not discontinued.

So, I stayed on the phone with the employee; and was later told that the issue was taken care of…

My complaint is on behalf of the employees that you employee. I am the wife of an employee that works in a retail store. It absolutely shocksme at the number of hours that you require your employees to work nights and weekends. I have never known a company to care so little about the family aspect of an employees life. My husband only started with your company because there were no other companies hiring at the time, and it was detrimental to our family that he had a job, and income. He was promised that he would be moved into a position (business specialist) that would better accommodate family life (Monday-Friday 8-5), and his court ordered visitation time with his children, but that has yet to happen.

We have been on the brink of divorce because the managers refuse to work with him on…

My husband and I were in the Laurel, MS store on 4/6/16 to obtain a new phone. Loud rap music was playing in the store. While this is not my favorite music, I have learned to tolerate it for short periods.

The particular song playing used the F-word several times and also described what black people would like to do to white people. The employees of the store. We did speak to the manager (who is black) and they turned the station.

This is very inappropriate music for the business setting. I have been a long time customer, and I am also a stockholder in Verizon. We left without a phone and are rethinking our loyalty to Verizon. Surely this is not the image you want for your store.

I went to Verizon store in Fairfield, CA on 1586 Gateway Blvd yesterday 4/5/16. My new phone died after 3 months so I got a new one in the mail and went to this store to get it activated. My old phone needed to be surrendered which I have no problems with.

I wanted to leave it in the store but John gave me a hard time and an attitude about shipping it via UPS. He would not help me with this and I explained to him it made no sense to ship it when I can just leave the phone with him. Horrible customer service.

I will now go complain on yelp and others. Thanks, but once my contract is up, I will be changing carriers.

We have been inundated with calls which belongs to Jamie Bond. He is a fugitive from justice with outstanding warrants and owns a smart phone recently put back in to service. Whenever his wife disappears, his former whole community including fabricating names and phone numbers in disguise become apparent.

We have a business and have been harassed daily all day including her families throughout the United States. Police do nothing. You guys gave this guy a loaded weapon which he abuses and accuses people to the point that we can't conduct service.

I will see if the State Attorney General can help interfere with his Verizon service. Many families are scared of his threatening calls and he has acquired an app to disguise his number but we all know who it is. R.

This week I went in to pay my bill and asked for the sales associate to help me review the bill as I couldn't understand why it was so high. We have a family plan with 12 gb of data, so there is no reason to go over this. When the associate looked over my bill he kept asking about a number that I did not recognize, while digging around we realized that someone was on our plan that we did not know nor did we authorize to be on there.

After speaking with a very rude associate named Katie in the fraud department we were informed before Verizon would help us with the issue we had to file a police report. So we did this and provided them with the case number, only to find out that even though we have been paying for a strangers phone for 15....yes 15 months at $45 dollars a month Verizon only…

In July of 2015 I purchased an LGG4 phone on the payment plan. Phone was $600. Yesterday I went in to change phones because I did not like the LG and they had deals going on the Samsung and also a trade in policy. This LGG4 phone was only worth $130 for a trade in? Seriously? Its not a year old. I paid off the balance of the phone and switched to a Samsung and am now paying monthly on that but if Verizon does not send me a check for at least $170, half of what the phone is worth, then they lose a long time customer and I will let everyone I know know.

This is crazy. Was supposed to get up to $300 back on trade in but customer service rep unable to tell you exact amount until new phone purchase and transactions run through - how convenient, not for me or for her but sure was for Verizon. I…

I switched my daughters phone from sprint to Verizon on 1/8/16 (adding to my account) and got an phone 6. She turned her old phone in on 1/21/16 and received a credit of $23. I submitted online for reimbursement of the sprint $180 cancellation fee on 2/15/16.

This included both required documents. On 2/17/16, I received an email stating it couldn't be processed. When I checked status it stated invalid and the email or receipt for old phone turn in was not submitted. I contacted customer service on 2/19/16 and resubmitted both documents vial email to switch resubmissions.

I received email confirmation that it was received. Today I checked status and it says invalid again due to needing email receipt for old phone trade in. This is now over 60 days since I purchased the phone. I expect…

My bill kept going up and I was eventually told you are screwed and to ride it out. Paid for a phone that wasn't used for almost 3 years. 6 months later thought it was over and is now on my credit report.

Overcharge, late fees, not allowed to upgrade my phone. I have also filed a complaint with the BBB. I was treated terribly by staff and supervisors on several occasions. This company has no idea how to treat a customers. I was not allowed to use a discount thru my employer.

I have found other coworkers that have had the same experience. We are discussing our options if we ban together as a large group.

I had called in to complain about the price of my bill. 64 for both phones for 24 months. I called back due to not receiving the confirmation email and the resent it and once I asked to confirm the offer the associate told me that the prior associate couldn't offer me both I explained that she had gotten confirmation from the supervisor but

she became nasty and said sorry but no way!

Several months ago I contacted Verizon to confirm time left on contract. We were planning to change wireless providers. I was told that Verizon had a senior plan that was much less than we were paying at the time and with increased minutes/texting was included. We decided to go with that plan which was $40 for two phones ( just one phone had texting). a few months later our rate increased and we were told there was not a senior plan. Either one of your executives was lying or Verizon does not honor their word.

During the months of Dec, Jan and Feb we were both in hospital which caused additional use of phones. We are now paying a much increased amount (absolutely over-kill) for additional minutes. Not happy and would like a resolution for this problem. Due to health we cannot make a…

I returned a still new phone in new condition with the plastic still on, to the Verizon store at the Gardens Mall in Palm Beach Florida. All they had to do was put it back on the shelf. I had them reactivate my old phone because I was not happy wit the new one. 00 restocking fee.

A few days later I was in another Verizon store looking at phones, and they told me they don't charge a restocking fee. I feel ripped off. Their arrogance didn't help.

My iPhone 4S was wearing out. Some functions were no longer working. I called Verizon and a very nice lady sold me and iPhone 5s and made some other changes in my wife's and my joint plan. The verification e-mail never showed up, however, so when I called to find out why I had not received my phone, I was told that the order was canceled. I re-established the order. I have two addresses because of work obligations, so I gave them the address the phone was to come to. The verification e-mail never showed up in my inbox again, but this time, when I called the 611 number back, a nice robot did my confirmation verification over the phone.

I then got a notice that they had tried to deliver the phone, and did not leave it because I had to sign for it. There is seldom anyone at my Wichita home…

Last week, I used the Verizon chat service to make a payment arrangement, because I was broke until my next pay check. The agent I had corresponded with allegedly arranged for a late payment deal. Evidently, the arrangement was not truly made, and therefore, my service was suspended.

Today, I received my pay check, and payed the bill.

Also, to find any way to correspond of converse with any Verizon employees by way of the Verizon website, or elsewhere for that matter, is like looking for a needle in a hey stack. I therefore have great contempt for Verizon, & plan to make my complaints know publicly, and immediately discontinue with Verizon upon any reasonable opportunity.

My wife went into the Verizon store in Crawfordville, Fl to get help with her tablet. The employee, Anthony , tried to sell her a smart phone and tried to talk her out of her prepaid cell phone. He quoted her a price which was only 10 dollars a month more than her prepaid flip phone. She went for the bargain and before you know it Anthony had removed 29 hrs off her cell phone and the price ended up to be hundreds of dollars more for the new phone. My wife told him this was not acceptable and to restore her cell phone to its original 29 hr condition.

He was not able to do that, even when calling the company. FRAUD We later that evening tried fixing the problem with Verizon on the phone. Five hours later after being switched from department to department they kept telling us that they could…

At the end of September/beginning October 2015 my neighborhood's Verizon internet was out. Many of us began making calls to Verizon. Over a period of two weeks---TWO WEEKS---we went without our internet. When we called the customers service department (who all speak only broken English) we were repeatedly told it would be fixed on a certain date and then wasn't. We would then call again only to be told it would be fixed on another day. Again, it wasn't.

As stated, this continued for two weeks. We were never given any explanation, only told "There's an outage." This past Thursday 2/11/16, our internet went out again. Again my neighbors and I have been calling Verizon. We were told the outage would be repaired by yesterday (2/13) and it wasn't. To add to the frustration is the fact of not…

I ordered a phone on the 3rd, Verizon got the address wrong, they corrected the address, never didn't receive the phone by 02/09/16. Find out the phone was on it's way back to Texas. Verizon wants to reorder and make me pay the taxes again.

I recently brought a new iphone 6 and I had to get a new nano sim card to fit the phone. I went to Verizon to obtain the new sim card. I then called Verizon to activate my new sim card and the customer care representative removed my unlimited text messaging feature. The customer care rep told me that he would fix the problem and put in a complaint to different department to get the get my feature put back onto my plan. After contacting them again several weeks later was still being processed.

They told me it just takes time while the department reviews the matter. I have patiently waiting and nobody has provided an answer as to why this matter is taking so long to be fix. I finally called this morning (Tuesday, February, 9, 2016) and I was told that my text message feature was denied due…

I got an upgrade to iPhone 6. I am 60 years old and need extra help to understand these new things. The store in Nashville Illinois only had one person working both times I was there. I had to wait at least 20 minutes both times. I went back the second time to get help with stuff the employee did not help with the first time. They should know to tell you basic things. People were also waiting as I was being helped which I think made the employee rush. The second time I went back it was for her to transfer my pictures! She should have done that when I upgraded. When I talked to my daughter she asked me things to which I said I didn't know. My daughter was aggravated and said that the person was not helpful to me.

So I went back and waited at least 20 minutes and she transferred my pictures…

On November 4, 2013, a representative with Verizon corrected a misappropriation of funds from my Prepaid account by crediting $110. To alleviate a re-occurrence, the representative encouraged and I signed up for a plan that included automatic payments to keep my account active and a $1.99 charge only on days the phone is used; otherwise, the balance remains and keeps building. Several months ago, I noticed another substantial misappropriation as my account balance had been reduced to an amount of approximately $82.00 after being in the neighborhood of $190.00, previously. The phone connected to this account is used sparingly, mostly when I travel and otherwise lays dormant for long periods of time.

As a result, the balance now being shown on my account is out of line with its usage and…

On Monday 1/10/16 I scheduled a disconnect for my Verizon services effective Friday 1/15/16. They disconnected my services in error on Tuesday 1/11/16 leaving me with no phone line. I am 80 yrs old live by myself and have no cell phone.

After speaking with numerous agents since Tuesday, over 8 hrs in hold time and promises to correct the situation, I am still without a dial tone in my home and a service tech has failed to fix their error. I will be filing a formal complaint with all applicable government agencies.

On 1-9-16 I pulled my phone out of my pocket and somehow it went into the factory reset. I tried to log back onto my gmail account, I couldn't because I cannot remember my password SO I went on line to get my password went thru all the security questions and it doesn't give you it. I stopped and took the phone to a verizon store in Belle Plain MN for help spent 6 hours at the store and 75 miles over three days to try and get this resolved and they sent my phone into a 72 hour lock TWICE! I will be without my phone for 6 days!

This security thing with google is ridiculous! Obviously if I'm answering the security questions correctly I OWN THE PHONE and should not have to wait 72+ hours to use my phone. And talking with people at your stores, that are supposed to be able to help me, is a…

I was a former employee of Verizon at the W. Craig Store in North Las Vegas from 2012 to 2013. My store manager was Juroy Rudolph and the assistants were Antonio Blandon and Sarai Flores. On my last day of work in February 2013, I left my concession phone with the store manager because he advised me to leave it as he would mail it back. I had the box sealed and labeled with all the correct information. A month later, I received a bill for the cost of the phone. I called the store many times to touch base with Juroy to clarify the issue but he was always busy to talk so he would have the person I talked to tell me that he mailed it.

I kept receiving a bill for about 3 months and finally I surprised him in May 2013 and talked to him personally in the store and he assured me that it was…

I have a Verizon HTC Desire phone. In the last 12 months I have had it replaced 5 times. I took it in 4 days ago to be replaced, waited in line. They sent me a new/refurbished phone (#6) yesterday. When I tried to install the SIMM card it would not accept the card. I called Verizon customer service, They said to bring the phone to the corporate store so they could look at it. When I arrived at the store (for the 6th time by the way) there was an hour wait to be seen. Finally I was seen. I explained my frustration to a Mr. Tony Teague who said "you should get rid of this phone and upgrade.

I said that I would love to but don't you think Verizon should cut me some slack on this and take these phones back. He agreed but apparently it wasn't up to him to make that decision. After talking to…

We have been with Verizon for years but we have never had so much trouble as we have had since we upgraded to the Quantum. The last 4 months we have had to open an investigation into where I payments have been going. The bank shows they were received by Verizon but we aren't getting credit for them. We have spent a lot of hours not minutes but hours on the phone with different people but to no avail. We are never informed of what was discovered in the investigations. We were made to send in more money to keep from shutting my service off. Now we NEVER pay late we always schedule the bank to pay on the due date.

I was treated like a dead beat not paying my bills. This is January 4th and we still do not have this straightened out. Our last 2 payments are in limbo with you somewhere. I am…

Loss phone on Nov 16 and December 27, 2015 on one of our numbers in our plan. Activated a new phone for another number on our plan on wednesday, December 30. On the next day, call tech support, level 2 tech, Clarence Blasio, told me to head to the nearest store to fix my problem. They could not help, called support back they had me go into another store check my numbers and the wrong phone had be assigned to the wrong number in the system, go in the store to resolve.

The next Verizon store rep( Charles at Arbor mall, Douglasville, Ga.) went as far as saying my grandson might had messed with my account, little did he know our grandson had no contact with us since September, instead of saying verizon somehow messed up our account. Still to the day problem not resolved and most likely will…

I had a Droid turbo for about a year and I had to order another one because of maybe dropping it but having the New one that came in the mail that I've had for a little over a week it decide to just DIE on me? I need a phone that's working, especially me being a Network Marketer! This company is horrible.